Belmont City Council
March 24, 2026

1. CALL TO ORDER

2. ROLL CALL

3. ITEMS BEFORE 7:00 PM

4. PLEDGE OF ALLEGIANCE

5. REPORT FROM CLOSED SESSION -
none

6. SPECIAL PRESENTATIONS

7. PUBLIC COMMENTS ON ITEMS NOT

ON THE AGENDA

8. COUNCILMEMBER ANNOUNCEMENTS

9. CONSENT BUSINESS

10. PUBLIC HEARINGS

11. GENERAL BUSINESS

12. BRIEF VERBAL REPORTS FROM

MEMBERS AND STAFF

13. MATTERS OF

INTEREST/CLARIFICATION

14. ADJOURNMENT
City Council
Meeting Agenda
Tuesday, March 24, 2026 City Council Chambers
City Hall, One Twin Pines Lane, Belmont, California
General order of Business City Council
Julia Mates, Mayor
Cathy Jordan, Vice Mayor
Robin Pang-Maganaris, Councilmember
Gina Latimerlo, Councilmember
Tom McCune, Councilmember
Staff
Afshin Oskoui, City Manager
Scott Rennie, City Attorney
Kathy Kleinbaum, Assistant City Manager
Ken Stenquist, Police Chief
Grace Castaneda, Finance Director
Ann Ritzma, Interim Admin Services Director
Carlos deMelo, Community Development Director
Brigitte Shearer, Parks and Recreation Director
Edric Kwan, Public Works Director
Jozi Plut, City Clerk
MEETING ATTENDANCE:

Council meetings, unless otherwise noted, are broadcast live to Belmont residents on

1. Comcast Cable Channel 27

2. Streamed live via the City's website at www.Belmont.gov

3. ZOOM https://belmont-gov.zoom.us/ Meeting ID: 95745673035

4. Attend the meeting in the Council Chambers, Belmont City Hall 2nd floor PUBLIC COMMENT:

Public in the Council Chamber present the Clerk a request to speak slip found at the table at the rear of the chamber.

If participating virtually use the Raise Hand feature to request to speak.

For dial- in comments, call *67 1-(669) 900-6833 (your phone number will appear on the live broadcast if *67 is not dialed prior to the phone number) enter Meeting ID: 95745673035, and press *9 to request to speak All public comments are subject to a 3-minute time limit unless otherwise determined by the Chair.

Belmont City Council Meeting Agenda March 24, 2026
1 To submit a written public comment:

E-mail [email protected] before the Council discusses the item, noting the agenda topic or number in the subject line. Comments received up to three hours before the meeting will be distributed to the Council and included in the record but not read aloud during the meeting..

The Mayor has the authority to rule any speaker out of order, including speakers during the Public Comment period; If the subject raised is not within the subject matter jurisdiction of the City Council, during a public hearing or a general business item if the speaker is not presenting testimony or evidence relevant to the matter or if the speaker becomes disruptive to the proceedings and conduct of the meeting.

The Mayor also has the authority to order any person who willfully interrupts the meeting to be removed. All persons are expected to always conduct themselves with civility and courtesy. All persons giving comments shall speak directly to the Council and address issues, not individuals. Personal attacks, cursing and outbursts from the audience in support or opposition to a speaker are not tolerated to foster an environment where everyone feels welcome to speak.

LEVINE ACT:

The Levine Act (California Government Code Section 84308) limits campaign contributions that may be made to elected or appointed City officials (including councilmembers and the mayor) and certain candidates for elective city offices. The Act prohibits an agent of a party from contributing any amount to councilmember while a proceeding for a contract valued at $50,000 or more, permit, license, or other entitlement for use is pending that does not solely involve purely ministerial decisions. The Act also prohibits parties and participants in the above entitlement proceedings from contributing more than $500 during the proceeding and for 12 months after the proceeding and requires disclosure of the prohibited contributions. The Act prohibits certain officials, including local elected officials, from taking part in an entitlement proceeding if the official has received a contribution exceeding $500 from a party or participant in the proceeding within the preceding 12 months. An official is also prohibited from accepting, soliciting, or directing a contribution exceeding $500 from a party or participant in the proceeding for 12 months after a final decision is rendered in such a proceeding. The law is complex, and this brief description is not legal advice. If you or an agent have made any campaign contributions to a councilmember in the 12 months before a proceeding in which you have an interest or you are contemplating making a contribution within the 12 months after such a proceeding, you are urged to review the Levine Act and consider consulting an attorney. The California Fair Political Practices Commission (FPPC) is responsible for administering the Levine Act. More information about the Act and its implementing regulations can be found on the FPPC’s website here:
https://www.fppc.ca.gov/learn/pay-to-play-limits-and-prohibitions.html

ACCESSIBILITY
If you need assistance to participate in this meeting, please contact the City Clerk at (650) 595-7413. Notification 48 hours prior to the meeting will enable the City to make reasonable arrangements to ensure accessibility to this meeting.

AGENDA POSTING: I declare a copy of this agenda was posted at City Hall, One Twin Pines Lane, and the City's website www.Belmont.gov Date: Time: /s/:

Belmont City Council Meeting Agenda March 24, 2026
2 1. CALL TO ORDER

2. ROLL CALL

3. ITEMS BEFORE 7:00 PM

4. PLEDGE OF ALLEGIANCE

5. REPORT FROM CLOSED SESSION - none

6. SPECIAL PRESENTATIONS
A. SamTrans SB 63 Local Investment Plan

7. PUBLIC COMMENTS ON ITEMS NOT ON THE AGENDA

8. COUNCILMEMBER ANNOUNCEMENTS

9. CONSENT BUSINESS
A. Approval of Minutes
City of Belmont
City Council Regular Meeting Agenda
March 24, 2026
City Council Chambers
City Hall, One Twin Pines Lane, Belmont, California

NOTICE REGARDING MEETING SCHEDULE
The City Council may meet prior to 7:00 PM for Study Sessions, Closed Sessions, or other Special Topics. All other business will commence at 7:00 PM as a time-certain agenda item.

A. CLOSED SESSION - none
B. STUDY SESSION - none
The public will have an opportunity to address the City Council concerning this item.

C. SPECIAL SESSION/OTHER TOPICS - none
ITEMS STARTING AT 7:00 PM
Attachments:

Connect Bay Area Local Investment Plan Presentation
This portion of the meeting is reserved for persons wishing to address the Body on any City matter not on the agenda. The period for public comment at this point in the agenda is limited to 15 minutes, with a maximum of 3 minutes per speaker. Speakers who requested but did not receive an opportunity to speak during this comment period will be given an opportunity to address the Body later in the meeting. State law prohibits the Body from acting on non-agenda items.

Consent business items are considered to be routine in nature and will be enacted by one motion. There will be no separate discussion on these items unless a member or staf request specific items to be removed for separate action.

The City Attorney will read the title of ordinances to be adopted.

Recommendation: Consider modifications and approve of minutes Attachments:

February 10, 2026
Belmont City Council Meeting Agenda March 24, 2026
3 B. Five-Year Agreement with RingCentral for a Cloud Hosted Phone System C. Adoption of Formal Job Descriptions for Seasonal Recreation Roles and Updates to the City’s Master Employee Pay Schedule
D. Approval of Joint Use Agreement with Regency Peninsula, LLC

10. PUBLIC HEARINGS
A. Housing Element Annual Progress Report 2025 and Housing Successor Annual Report FY 2024-25

11. GENERAL BUSINESS
February 18, 2026 Special Meeting
February 24, 2026
March 3, 2026 Special Meeting
Recommendation: Adopt a resolution authorizing the City Manager to negotiate and execute an agreement with RingCentral for a cloud-hosted phone system, in an amount not to exceed $170,406.43, for a five-year term with the option to renew subscription services annually, and to negotiate and execute amendments as needed to add, modify, or remove licenses.

Attachments:

Staff Report
Resolution
Master Service Agreement
Quote
Recommendation: Adopt a resolution approving formal job descriptions for the City’s seasonal roles in the Parks and Recreation Department’s Aquatics and Recreation program areas and updates to the City’s Master Employee Pay Schedule.

Attachments:

Staff Report
Resolution
Master Pay Schedule 2026
Job Descriptions
Recommendation: Adopt a Resolution authorizing the City Manager to execute a Joint Use Agreement with Regency Peninsula, LLC for the City’s use of select facilities on its campus.

Attachments:

Staff Report
Resolution
Joint Use Agreement - Regents (NDNU)
Recommendation: Review the Housing Element Annual Progress Report 2025 and the Housing Successor Annual Report FY 2024-25, and direct staff to transmit the reports to the California Governor’s Office of Planning and Research (OPR) and the California Department of Housing and Community Development (HCD).

Attachments:

Staff Report
Annual Progress Report FY25
Successor Annual Report FY25
Housing Reports Presentation
General Business items are considered separately, typically in the order listed. The chair will call for public comment on each item when the body considers the item.

Belmont City Council Meeting Agenda March 24, 2026
4 A. Annual Report on Vacancies and Recruitment and Retention Efforts for 2025 B. Annual Transportation and Mobility Update

12. BRIEF VERBAL REPORTS FROM MEMBERS AND STAFF

13. MATTERS OF INTEREST/CLARIFICATION

14. ADJOURNMENT
Recommendation: Receive report on the City’s workforce vacancies, and recruitment and retention efforts in compliance with Assembly Bill 2561. (Gov. Code § 3502.3.) Attachments:

Staff Report
Vacancy Presentation
Recommendation: This is an informational item only; no action is required.

Attachments:

Staff Report
Annual Transportation & Mobility Update Presentation
A. Verbal report from Councilmembers on Intergovernmental (IGR) and Subcommittee Assignments
B. Verbal report from City Manager
Items in this category are for discussion and direction to staf only. However, Council/Board may take final action on an item if there is no need for additional staf analysis.

ADA Notice: If you require assistance to participate in this meeting, please contact the City Clerk at (650) 595-7413 in advance so reasonable accommodations can be arranged.

Agenda Materials: Meeting materials are available at www.belmont.gov. Documents distributed to a majority of the City Council, District Board, or Commission regarding agenda items will be available at the City Clerk’s Of ice, One Twin Pines Lane, during normal business hours and at the meeting.

Belmont City Council Meeting Agenda March 24, 2026
5 Belmont
March 24, 2026
Connect Bay Area Local Investment Plan
1 6
• SamTrans Snapshot
• Key Issue
• Connect Bay Area Measure
• Transportation Funding in San Mateo County
• SamTrans Financial Outlook
• Local Investment Plan
• Take the Survey and Spread the Word
Agenda
2 7
▪ Established in 1976 – Celebrating 50 Years!
• San Mateo County, parts of San Francisco, City of Palo Alto • 315 buses serving 76 bus routes, 10 million annual boardings • Other services: Redi-Wheels and RediCoast paratransit, Ride Plus on-demand rideshare (two zones), shuttles
• School-oriented bus service
▪ Rider Profile
• 94% low income (68% extremely low income) based on SMC affordable housing metrics
• Lowest household income among major Bay Area transit agencies • 40% speak a language other than English at home
• Nearly 80% do not drive/own a car
• 98.8% of pre-pandemic ridership
3 SamTrans Snapshot
8 • Caltrain, BART, SFMTA, and AC Transit are facing deficits as post-pandemic fare revenue lags and operating costs
rise
• Despite ridership gains and cost efficiency measures, expenses are outpacing revenues
• Federal and state support has declined
• Need for a stable, predictable source of funds to keep these agencies going
4 Key Issue
9 • 14-year, 1/2 cent sales tax in 4 counties (San Mateo, Santa Clara, Alameda, Contra Costa), full cent
in San Francisco
• Would generate approx. $980
million annually
• Includes accountability and
oversight provisions
• 24% of SMC sales tax to Caltrain,
27% to BART, 7% to Muni, 37%
SamTrans Local Investment Plan
5 Connect Bay Area Measure
10 • Approximately $50M annually for 14 years for public transit in San Mateo County; Total = $700M
• Funds may be used for:
• Public transit operations and capital
• Public transit components of larger capital projects
• Targeted pavement repairs on local roads served by fixed-route transit
6 Connect Bay Area Measure –
San Mateo County
11 Transportation Funding in SMC
7 Measure A generates approximately $120 million annually. Measure W generates approximately $60 million annually for SamTrans local transit and $60 million annually for SMCTA to allocate for broader transportation improvements and operations throughout the county. 12 8
SamTrans Financial Outlook
FY26-FY36 Operating Outlook (assumes zero new tax revenue) $M
• Operating deficit projected
to begin in FY28
• Average annual deficit over
next 10 years of nearly $30M
• Increased labor, energy, and
contracted services costs
• Cost saving measures
• No new positions approved,
reducing consultant use
• Cuts across all discretionary
spending $-
$100
$200
$300
$400
$500
$600
FY26 FY27 FY28 FY29 FY30 FY31 FY32 FY33 FY34 FY35 FY36
Operating + Debt Service Only
Net Operating Surplus Net Operating Deficit Total Sources Total Uses 13 • SamTrans’ Local Investment Plan will be informed
by:
• San Mateo County Transit District Strategic Plan
and Capital Improvement Plan (CIP)
• SamTrans Board of Directors
• Stakeholder and Agency Advisory Group
meetings
• City Council presentations
• Public outreach
• Goal is to have a Board-adopted plan in June 2026
9 Local Investment Plan:

Your Input Matters!
14 Local Investment Plan
Feb Mar Apr May Jun
Stakeholder and Agency Advisory Group Meetings:

February – April, May (if needed)
Public Communications Effort: March – May
City Council and other presentations: March – May
Board Information Item: May 6
Board Action Item: June 3
10 Approximately 10 weeks for public engagement
15 Local Investment Plan Categories
11 16
Take the Survey and Spread the Word!
12 Visit
https://www.samtrans.com/projects/LocalFundingPlan
• Multilingual online survey + printable mailreturn version • Multilingual fact sheets
• Social media toolkit
• Translations in Spanish, Simplified Chinese,
Tagalog
• Additional support and language assistance
available at 1-800-660-4287
17 Questions/Comments?
13 Contact us!
[email protected]
18 Thank You
14 19
City Council Meeting Minutes
February 10, 2026

CITY COUNCIL REGULAR MEETING MINUTES
City Council Chambers, City Hall, One Twin Pines Lane, Belmont, California February 10, 2026

1. CALL TO ORDER 7:00 PM
Roll Call
COUNCILMEMBERS PRESENT: Latimerlo, McCune, Jordan, Pang-Maganaris, Mates COUNCILMEMBERS ABSENT: None

2. ITEMS BEFORE 7:00 PM - None
A. CLOSED SESSION
B. STUDY SESSION
C. SPECIAL SESSION/OTHER TOPICS

3. ITEMS BEFORE 7:00 PM - None

4. PLEDGE OF ALLEGIANCE
Led by Mayor Mates

5. REPORT FROM CLOSED SESSION – None

6. SPECIAL PRESENTATIONS
A. Proclamation Observing February 2026 as Black History Month Mayor Mates read the proclamation and presented it to Jackee Bruno, Belmont resident and dean of students at Nueva School
B. Central El Camino Real Multimodal Plan Update
Presentation and update from SamTrans

7. PUBLIC COMMENTS ON ITEMS NOT ON THE AGENDA
Comments received from Elie Abinader, Jay Beard, Giuliano Carlini, Max Rheinhardt, Chris Lu.

8. COUNCILMEMBER ANNOUNCEMENTS
Councilmembers provided information on upcoming events.

9. CONSENT BUSINESS
A. Approval of Minutes January 27, 2026 - February 4, 2026.

B. Resolution 2026-05 accepting the Development Public Improvements as completed and complying with city approved plans, authorizing the release of improvement bond, and accept a maintenance and warranty bond for the 177 units apartment at 815 Old County Road.
20 City Council Meeting Minutes
February 10, 2026

ACTION: On a motion made by Councilmember Pang-Maganaris and seconded by Councilmember McCune the consent calendar was approved by a roll call vote (5-0).

10. PUBLIC HEARING
A. Charles Armstrong School Expansion Project
Assistant Planner Ruiz provided an overview of the project and related Planning Commission recommendation. He outlined a resolution detailing the approval of a Detailed Development Plan, Conditional Use Permit, Design Review, Grading Plan & Permit, and Tree Removal Permit for the Project and finding the Project exempt under CEQA Guideline 15314.

Neil Tuch, Charles Armstrong School provided the applicant presentation.

Mayor Mates opened the public hearing.

The following individuals came forward to speak: Ashley Sullivan, Russ Sullivan, Tiffany, Karen Shane, Hayword Fill, Heather, Don, Julianna, Diane, William Dividarich, JJ, Charles Stone, Peter, Guiliano, Danna, Lyn Murphy, Jeff, Rai Han S., Richard Hughes, Julie Hughes, John, Rob.

Additional written public comments were received after the posting of the agenda.

Council deliberation ensued.

ACTION: On a motion made by Councilmember Pang Maganaris and seconded by Councilmember Latimerlo, the City Council introduced an ordinance approving an amendment to the Conceptual Development Plan for the School by a roll call vote 5-0.

11. GENERAL BUSINESS – None

12. BRIEF VERBAL REPORTS FROM MEMBERS AND STAFF
A. Verbal report from Councilmembers on Intergovernmental (IGR) and Subcommittee Assignments
Councilmembers reported on their assignments.

B. Verbal report from City Manager
City Manager Oskoui highlighted open applications for Happy Hydrants Art Painting. He announced the SMC Fire and American Red Cross campaign for free installation of smoke alarms.
21 City Council Meeting Minutes
February 10, 2026

13. MATTERS OF INTEREST/CLARIFICATION -None

14. ADJOURNMENT at 10:10 pm in memory of Lillian McCune-mother of Councilmember Tom McCune.

Submitted by,
Mara Perez, Deputy City Clerk

22 City Council Special Meeting Minutes
(Commission Interviews)
February 18, 2026

CITY COUNCIL SPECIAL MEETING MINUTES (COMMISSION INTERVIEWS) Meeting was conducted via ZOOM.

Wednesday, February 18, 2026
CALL TO ORDER: 6:30 PM

ROLL CALL
COUNCILMEMBERS PRESENT: Pang-Maganaris, Jordan, Mates
COUNCILMEMBERS ABSENT: McCune, Latimerlo

1. ITEMS OF BUSINESS
A. Commission Interviews
The Council conducted a Planning Commission applicant interview and deliberated regarding the appointment process and potential appointments to be considered at the February 24 regular City Council meeting.

No formal action was taken.

2. ADJOURNMENT at 7:15 PM
Submitted by,
Mara Perez, Deputy City Clerk
23 City Council Meeting Minutes
February 24, 2026

CITY OF BELMONT CITY COUNCIL REGULAR MEETING MINUTES
City Council Chambers City Hall, One Twin Pines Lane, Belmont, California February 24, 2026

1. CALL TO ORDER 7:00 p.m.

2. ROLL CALL
COUNCILMEMBERS PRESENT: Pang-Maganaris, Latimerlo, McCune, Jordan, Mates COUNCILMEMBERS ABSENT: None

3. ITEMS BEFORE 7:00 PM - none
A. CLOSED SESSION
B. STUDY SESSION
C. SPECIAL SESSION/OTHER TOPICS
ITEMS STARTING AT 7:00 PM

4. PLEDGE OF ALLEGIANCE
Led by Mayor Mates.

5. REPORT FROM CLOSED SESSION - none

6. SPECIAL PRESENTATIONS - none

7. PUBLIC COMMENTS ON ITEMS NOT ON THE AGENDA
Michael Stagnaro provided comments on traffic at the intersection of Carlmont and Alameda de las Pulgas.

Guliano Carlini provided comments on bicycle infrastructure.

Achyut Shnestha provided comments regarding the City’s permitting process.

8. COUNCILMEMBER ANNOUNCEMENTS
Councilmembers provided information on upcoming community events.

9. CONSENT BUSINESS
A. Monthly Financial Reports - December 2025
B. Fiscal Year 2026-27 Budget Calendar
C. Authorization to Negotiate and execute a task order with ICF for an amount not to exceed $299,908, for a Program Environmental Impact Report; and amend the existing task order with Good City Company to increase the contract amount by $15,850, for a total not-to-exceed amount of $87,127.

D. Resolution 2026-06 approving A Conditional Use Permit, Detailed Development Plan, Design Review, Grading Plan And Permit, Tree Removal Permit And CEQA Exemption For The Charles Armstrong School For Property Located At 1405 Solana Drive (Assessor’s Parcel Number 045-122-190) (Appl. No. Pa2024-0050) Ordinance 2026- 1193 amending the Conceptual Development Plan for Charles Armstrong School At 1405 Solana Drive to allow for expansion of the school
24 City Council Meeting Minutes
February 24, 2026

E. Authorizing the City Manager to negotiate and execute Amendment #1 to Task Order #2 with CSG Consultants, Inc. for Building Plan Review Services to authorize an additional $200,000 expenditure for Fiscal Year 25-26 to increase the total authorized contract amount to $620,000.

ACTION: On a motion made by Councilmember Pang-Maganaris and seconded by Councilmember McCune the consent business was approved by a roll call vote (5-0).

10. PUBLIC HEARINGS
A. 1301 Shoreway Road Commercial Development Project
Community Development Deputy Director Russell, Christopher Dacumos and Danae Hall, Four Corners City Consultant provided the project background and overview of the requested Council actions including review of a resolution Adopting the CEQA Findings of Fact, Certifying the Environmental Impact Report and Adopting the Mitigation Monitoring and Reporting Program and a Resolution approving the Detailed Development Plan, Conditional Use Permit, Design Review, Grading Plan and Permit, and Tree Removal Permit.

Mayor Mates opened the public hearing
Public comment provided by Guliano Carlini.

Mayor Mates closed the public hearing.

Council deliberation ensued. Council concurred with staff recommendations.

ACTION: On a motion made by Councilmember Latimerlo and seconded by Councilmember McCune an Ordinance Rezoning 1301 Shoreway Road from Regional Commercial (RC) to Planned Unit Development (PD) and related Zoning Map Amendment; approving the Conceptual Development Plan; and approving the Development Agreement was introduced by a roll call vote (5-0).

B. Approval of the disposition of the City-owned properties at 730 El Camino Real and 1000 O’Neill Avenue
Housing and Economic Development Manager: Liebermann provided a report requesting Council approval for the disposition of the City-owned properties at 730 El Camino Real and 1000 O’Neill Avenue
Mayor Mates opened the public hearing
Public comment provided by Andy Frisch, Kainos on the 730 El Camino Real property.

Mayor Mates closed the public hearing.

Council Deliberation ensued.

ACTION: on a motion made by Councilmember Latimerlo and and seconded by Councilmember Pang-Maganaris Resolution 2026-07 making certain findings under Public Health and Safety Code 25 City Council Meeting Minutes
February 24, 2026

Section 33433 for disposition of public property located at 730 El Camino Real and authorizing the City Manager to negotiate and execute a purchase and sale agreement, regulatory agreement and declaration of restrictive covenants, and related documents to transfer 730 El Camino Real to Kainos Home and Training Center for the Developmentally Disabled for the purchase price of $1 with covenants restricting the use of the property to a residential supported living group home serving lower-income households;
and Resolution 2026-08 making certain findings under Public Health and Safety Code Section 33433 for disposition of public property located 1000 O’Neill Avenue, adopt a Replacement Housing Plan for the loss of the two affordable units at 1000 O’Neill Avenue, authorize the City Manager to negotiate and execute a real estate broker/listing agreement with AMID Investments, Inc. for the marketing and sale of 1000 O’Neill Avenue, and authorize the City Manager to approve the sale of the property at fair market value, including the negotiation and execution of all agreements and documents necessary to complete the sale of the property were reproved by a role call vote (5-0).

11. GENERAL BUSINESS
A Report on Mid-Year Financial Results as of December 31, 2025 Concurrent item with BSCPD, separate actions taken, see BFPD minutes for action.

Finance Director Castaneda provided an executive summary of the budget, highlighting the State’s takeaway of key revenue sources, including Vehicle License Fee (VLF) revenues. She discussed the impacts of a slowdown in development activity, noting that while 100% affordable housing projects support the City’s housing goals, they do not generate the same level of property tax revenue. She emphasized that maintaining City services and infrastructure remains a priority and provided Council with the City’s financial results and forecast.

Recess: at 7:35 pm for technical issues
Reconvene: 7:40 pm
Council deliberation ensued.

Public comment received from Dominic Char.

ACTION: on a motion made by Vice Mayor Jordan and seconded by Councilmember PangMaganaris Resolution 2026-09 amending the fiscal year 2025-26 budget by approving revisions to revenue and authorizing supplemental appropriations adopt a Resolution 2026-10 updating the Belmont investment policy was approved by a roll call vote (5-0).

B. Appointment to City Commissions
City Clerk Plut introduced the item and noted that the Council should consider making appointments to the Planning Commission and Parks, Recreation and Culture Commission following a recent recruitment process. She noted that Council conducted 26 City Council Meeting Minutes
February 24, 2026

interviews of all applicants and recommended that the Council appoint at least one resident to the Planning Commission and at least two members, including voting and non-voting positions, to the Parks, Recreation and Culture Commission.

Council deliberation ensued.

ACTION: On a motion made by Councilmember McCune and seconded by Councilmember PangMaganaris the following individuals were appointed to the commission by a roll call vote (5-0).

Planning commission:

Joanne Adamkewicz – 2 year term ending in 2028
Cherry Twigg – 2 year term ending in 2028
Brent Takahashi – 3 year term ending in 2029
Parks Recreation and Culture Commission:

Bubby Whitmore – 3year term ending in 2029
Hetal Vasavada – 3 year term ending in 2029
Non-Voting:

Shivitha Sathyanarayanan – 1 year term ending 2027
Arielle Hallinan – 1 year term ending 2027

12. BRIEF VERBAL REPORTS FROM MEMBERS AND STAFF
A. Verbal report from Councilmembers on Intergovernmental (IGR) and Subcommittee Assignments
Councilmembers reported on their assignments.

B. Verbal report from City Manager
City Manager Oskoui reported that a new residential development project application has been submitted for the property located at 2 Davis Drive.

13. MATTERS OF INTEREST/CLARIFICATION

14. ADJOURNMENT at 9:58 PM.

Submitted by,
Jozi Plut, City Clerk
27 City Council Meeting Minutes
Special Meeting – Strategic Workshop
March 3, 2026

City of Belmont City Council Special Meeting Agenda
Sports Complex, 550 Island Parkway, Belmont CA 94002
March 3, 2026

1. CALL TO ORDER 9:13 AM

2. ROLL CALL
COUNCILMEMBERS PRESENT: McCune, Latimerlo, Pang-Maganaris, Jordan, Mates COUNCILMEMBERS ABSENT: None
Members of the Senior Management Team as well as Second in Commands were also present

3. GENERAL BUSINESS
A. FY 2026-27 Strategic Planning Workshop and Council Recess Dates City department staff provided brief updates on the status of key strategic initiatives and facilitated discussion with Council regarding implementation of the Strategic Plan and departmental work plan priorities for Fiscal Year 2026–2027. Council did not identify any new priorities for the upcoming fiscal year.

Council reviewed the proposed City Council meeting schedule for the remainder of calendar year 2026, the City Council Protocols and Code of Conduct, and received information regarding implementation of SB 707 and SB 827 requirements.

ACTION: On a motion made by Councilmember Pang-Maganaris and seconded by Councilmember McCune the August 11 and 25 and December 26, 2026 meeting dates were cancelled for summer and holiday recess.

4. ADJOURNMENT at 1:00 PM.

This meeting was not streamed or recorded.

Submitted by,
Jozi Plut, City Clerk
28

Ring Central Phone System

STAFF REPORT
Meeting Date: March 24, 2026
Agency: City of Belmont
Staff Contact: Jason Eggers, IT Manager, [email protected] Agenda Title: Five-Year Agreement with RingCentral for a Cloud Hosted Phone System Agenda Action: Resolution
Recommendation
Adopt a resolution authorizing the City Manager to negotiate and execute an agreement with RingCentral for a cloud-hosted phone system, in an amount not to exceed $170,406.43, for a five-year term with the option to renew subscription services annually, and to negotiate and execute amendments as needed to add, modify, or remove licenses.

Strategic Focus Area
Fiscal and Organizational Sustainability
Background
The City requires a reliable and robust communications platform to deliver high-quality customer service to the public and effectively support its operational objectives. The City’s current phone system, ShoreTel, was implemented in 2014. In 2017, ShoreTel was acquired by Mitel. In 2022, Mitel announced the endof-life of the ShoreTel/MiVoice Connect system, originally indicating support would continue through 2029. However, in 2025 Mitel accelerated the support timeline and moved the end-of-support date to December 31, 2025. As a result of this change, the City’s system is no longer receiving operating system updates, patches, or security updates.

Analysis
The change in support created an urgent need for the City to identify and implement a replacement phone system that meets current operational needs. IT staff conducted interviews with City departments to gather requirements and identify desired features, which informed the development of a comprehensive set of criteria and functional requirements for a new system. In addition, staff consulted with peer local agencies that have recently transitioned away from the ShoreTel system to evaluate how alternative solutions are performing in similarly sized organizations.

Based on this research, several vendors were identified and invited to demonstrate their solutions.

Following these demonstrations and further evaluation, staff recommends the RingCentral platform. The Ring Central pricing and contract are part of a competitively solicited, publicly awarded cooperative contract for local government agencies.

RingCentral offers three license tiers: DigitalLine Unlimited Advanced, DigitalLine Basic, and Additional Local Number. The Unlimited Advanced plan includes all features and functionality requested by staff, 29

Ring Central Phone System
including voicemail, SMS messaging, and fax capability.

The current phone system is $4,529 per month and new phone system will be billed on a monthly basis at a cost of $2,592.47 for a five-year term. The total cost of the five-year agreement with RingCentral is $170,406.43.

Type of Cost Year 1 Year 2 Year 3 Year 4 Year 5
Annual
Subscription
$31,109.64 $31,109.64 $31,109.64 $31,109.64 $31,109.64
One-time
Charges
$14,858.23 $0 $0 $0 $0
TOTAL $170,406.43
Alternatives

1. Take no action.

2. Return to staff for further solution development.

Attachments
A. Resolution
B. Ring Central Proposed Quote
C. Ring Central Master Services Agreement
Fiscal Impact
☐ No Fiscal Impact
☒ Funding Source Confirmed:

Funding for monthly charges in the current fiscal year and onetime charges for the replacement telephones has been secured in the Information Technology division (Account# 573-1-301- 8532) and Equipment Replacement Fund (Account# 573-0-000- 9040). Funding for subsequent monthly charges in the
agreement will be incorporated as part of the annual budget development process and will be contingent on Council
appropriation.

Source: Purpose: Public Outreach:

Staff Discretionary Action Posting of Agenda
30

RESOLUTION NO. 2026 –

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF BELMONT

AUTHORIZING THE CITY MANAGER TO EXECUTE A FIVE-YEAR AGREEMENT

WITH RINGCENTRAL FOR A CLOUD HOSTED PHONE SYSTEM IN THE AMOUNT OF $170,406.43 WITH THE OPTION TO RENEW SUBSCRIPTION SERVICES ANNUALLY; EXECUTE AMENDMENTS TO ADD, CHANGE, OR REMOVE LICENSES WITH RINGCENTRAL AS NEEDED.

WHEREAS, the City of Belmont requires a robust communication platform to provide excellent customer service to the public and achieve the City’s goals; and; and, WHEREAS, the City’s current ShoreTel phone system has reach end-of-life and is no longer supported; and,
WHEREAS, after a thorough review of viable alternative solutions, RingCentral was selected to replace the existing ShoreTel phone system;.

NOW, THEREFORE, the City Council of the City of Belmont resolves as follows:

SECTION 1. The City Manager is authorized to negotiate and execute a five-year purchasing agreement for a cloud-hosted phone system from RingCentral for an amount not to exceed $170,406.43 with the option to renew subscription services annually; execute amendments to add, change, or remove licenses with RingCentral as needed. * * *
ADOPTED March 24, 2026 by the City of Belmont City Council by the following vote:

Ayes:

Noes:

Absent:

Abstain:

ATTEST:

City Clerk Mayor
APPROVED AS TO FORM:

City Attorney
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32 MSA  USA  20190309 Page  1
MASTER  SERVICES  AGREEMENT
THIS  MASTER  SERVICES  AGREEMENT  (together  with  its  Attachments,  the  “Agreement”) between  RingCentral,  Inc.,  a  Delaware  corporation  with  its  primary  office  at  20  Davis  Drive, Belmont,  CA  94002,  (“RingCentral”),  and  <<Customer  Name>>,  a  company  organized  and existing  under  theLaws of and  having  its  registeredoffice at (“Customer”)  is  effective  as  of  the  last  date  of  signature  below  (“Effective  Date”).  RingCentral and  Customer  may  be  individually  referred  to  as  a  “Party”  or  collectively  asthe  “Parties.”

BACKGROUND
A. RingCentral  is  a  provider  of  cloud-­‐based  unified  communications  and collaboration  services,  including  voice,  online  meeting,  video  conferencing,  contact  center and  related  services,  applications  and  productintegrations.

B. Customer wants to receive certain RingCentral services and products as the Parties may agree in writing from time to time, described more fully in the relevantAttachments.

C. This  Agreement  sets  forth  the  terms  and  conditions  under  which  RingCentral  will provide  such  services  and  products  to Customer.

The  Parties  agree  as  follows:

1. Definitions
Capitalized  terms  not  defined  have  the  meaning  given  to  them  in  Exhibit  A.

2. Ordering  and Term
A. Ordering Services
Customer  may  order  the  Services  set  forth  in  the  relevant  Attachments,  attached  hereto,  by executing  an  Order  Form  in  the  format  provided  by  RingCentral.  Customer  must  submit  the Order  Form  to  RingCentral  either  in  writing  or  electronically  via  the  Administrative  Portal.  The Order  Form  will  identify  the  Services  requested  by  Customer  together  with:  (i)  the  price  for  each Service;  (ii)  scheduled  Start  Date;  (iii)  and  products  rented,  licensed  or  sold  to  Customer,  if  any.

An  Order  Form  will  become  binding  when  it  is  executed  by  the  Customer  and  accepted  by RingCentral.  RingCentral  may  accept  an  Order  Form  by  commencing  performance  of  the requested  Services.  The  Services  will  begin  on  the  Start  Date,  as  identified  in  the  applicable Order  Form  or  on  the  day  Services  are  ordered  via  the  Administrative  Portal.  Customer  may purchase  additional  Services,  software,  and  equipment  via  the  Administrative  Portal  or  by executing  additional  Order  Forms.

B. Attachments
The  Service  Attachments  applicable  to Customer’s  Services,  and  any  other  Attachments  agreed by  the  parties,  are  incorporated  into  and  form  a  part  of  this  Agreement. þ Exhibit  A  – Definitions
þ Service  Attachment  A  – RingCentral  Office
þ Service  Attachment  B  – Professional  Services  Agreement þ Service Attachment  C  – RingCentral  Contact  Center  Services þ Service  Attachment  D  -­‐ CloudConnect
þ Attachment  E  – Service  Level  Agreement  for  Office  Services þ Attachment  F  – Service  Level  Agreement  for  Contact  Center  Services þ Attachment  G  – Service  Level  Agreement  for Support  Services 33 MSA  USA  20190309 Page  2
þ Attachment  H  – Business  Associate  Agreement
þ Attachment  I  – Security  Addendum
þ Attachment  J  – RingCentral  Online  Terms
C. Equipment
Customer  may  purchase  or  rent  equipment  from  RingCentral  for  use  with  the  Services.  The terms  and  conditions  that  govern  any  such  transaction  can  be  found  at:
(i) Purchase: http://www.ringcentral.com/legal/ringcentral-­‐hardware-­‐terms-­‐conditions.html (ii) Rental: https://www.ringcentral.com/legal/lease-­‐rental.html D. Term  of  thisAgreement.

The  Term  of  this  Agreement  will  commence  on  the  Effective  Date  and  continue  until  the  last Order  Form  is  terminated  or  expires,  unless  terminated  earlier  in  accordance  with  its  terms.

E. Services Term
The  Services  Term  will  begin  on  the  Start  Date  of  the  initial  Order  Form  and  continue  for  the initial  term  set  forth  in  the  initial  Order  Form  (“Initial  Term”).  Upon  expiration  of  the  Initial Term,  unless  otherwise  set  forth  in  the  Order  Form,  recurring  Services  will  automatically  renew for  successive  periods  of  the  same  length  as  the  Initial  Term  (each  a  “Renewal  Term”)  unless either  Party  gives  notice  of  non-­‐renewal  at  least  thirty  (30)  days  before  the  expiration  of  the Initial  Term  or  the  then-­‐current  Renewal  Term.  The  term  of  any  recurring  Services  added  to  your Account  after  the  initial  Order  Form  is  executed  will  start  on  the  Start  Date  in  the  applicable Order  Form,  will  run  coterminously  with  the  then-­‐current  Term  of  any  preexisting  Services unless  otherwise  extended  in  the  applicable  Order  Form,  and  will  be  invoiced  on  the  same  billing cycles  as  the  preexisting Services.

3. Invoicing  and Payment
A. Prices  and Charges.

All  prices  are  identified  in  US  dollars  on  the  Administrative  Portal  or  in  the  applicable Order Form  unless  otherwise  agreed  by  the  Parties.  Additional  charges  may  result  if  Customer activates  additional  features,  exceeds  usage  thresholds,  or  purchases  additional  Services  or equipment.  Customer  will  be  liable  for  all  charges  resulting  from  use of  the  Services  on  its Account.

Unless  otherwise  agreed  between  the  Parties,  recurring  charges  for  the  Services  begin  on  the Start  Date  identified  in  the  Administrative  Portal  or  in  the  applicable  Order  Form  and  will continue  for  the  Term.  Recurring  charges  (such  as  charges  for  Digital  Lines,  product  licenses, minute  bundles,  and  equipment  rental  fees)  will,  unless  otherwise  agreed  between  the  Parties, once  incurred,  remain  in  effect  for  the  then-­‐current  Term.  RingCentral  will  provide  notice  of  any proposed  increase  in  such  charges  no  later  than  sixty  (60)  days  before  the  end  of  the  Initial  Term or  then-­‐current  Renewal  Term,  and  any  such  increase  will  be  effective  on  the  first  day  of  the  next Renewal  Term.  Administrative  Fees  that  RingCentral  is  entitled  to pass  on  to  its  customers  as  a surcharge  pursuant  to  applicable  Law  may  be  increased  on  thirty  (30)  days’  written  notice.

Outbound  calling  rates  will  be  applied  based  on  the  rate  in  effect  at  the  time  of  use.  Customer may  locate  the  currently  effective  rates  in  the  Administrative  Portal.

B. Billing  and Payment
Billing  statements  will  be  issued  in  accordance  with  the  payment  terms  set  forth  in  the  Order Form.  If  Customer  chooses  to  pay  by  credit  or  debit  card,  by  providing  a  valid  credit  or  debit 34 MSA  USA  20190309 Page  3
card,  Customer  is  expressly  authorizing  all  Services  and  equipment  charges  and  fees  to  be charged  to  such  payment  card,  including  recurring  payments  billed  on  a  monthly  or  annual basis.  In  addition,  Customer’s  provided  credit  card  shall  be  used  for  any  in-­‐month  purchases  of additional  services  and  products,  or  where  Customer  has  exceeded  usage  or  threshold  limits, any  overage  charges.  Unless  otherwise  stated  in  the  applicable  Order  Form,  recurring  charges are billed in advance in the frequency set forth in the Order  Form, and usage-­‐based and onetime charges  are  billed  monthly  in  arrears.  Customer  shall  make  payment  in  full,  without  deduction or  set-­‐off,  within  thirty  (30)  days  of  the  invoice  date.  Any  payment  not  made  when  due  may  be subject  to  a  late  payment  fee  equivalent  to  the  lesser  of  (i)  one  and  a  half  percent  (1.5%)  per month  or  (ii)  if  applicable,  the  highest  rate  allowed  by  Law.  In  no  event  may  payment  be  subject to  delays  due  to  Customer  internal  purchase  order process.

C. Taxes
All  rates,  fees,  and  charges  are exclusive  of  applicable  Taxes,  for  which  Customer  is  solely responsible.  Taxes  may  vary  based  on  jurisdiction  and  the  Services  provided.  If  any  withholding tax  is  levied  on  the  payments,  then  Customer  must  increase  the  sums  paid  to  RingCentral  so  that the amount  received  by  RingCentral  after  the  withholding  tax  is  deducted  is  the  full  amount RingCentral  would  have  received  if  no  withholding  or  deduction  had  been  made.

D. Billing Disputes
If  a  Customer  reasonably  and  in  good  faith  disputes  any  portion  of  RingCentral’s  invoice,  it  must provide  written  notice  to  RingCentral  within  thirty  (30)  days  of  the  invoice  date,  identifying  the reason  for  the  dispute  and  the  amount  being  disputed.  Customer’s  dispute  as  to  any  portion  of the  invoice  will  not  excuse  Customer’s  obligation  to  timely  pay  the  undisputed  portion  of  the invoice.  Upon  resolution,  Customer  must  pay  any  validly  invoiced  unpaid  amounts  within  thirty (30)  days.  Any  amounts  that  are  found  to  be  in  error  resulting  in  an  overpayment  by  the Customer  will  be  applied  as  a  billing  credit  against  future  invoices.  Customer  will  be  reimbursed any  outstanding  billing  credits  at  the  expiration  or  termination  of  this  Agreement.

4. Provision  of  the Service
A. General  Terms
RingCentral  will  provide  the  Services  as  described  in  the  relevant  Service  Attachment.

RingCentral  may  enhance,  replace,  and/or  change  the  features  of  the  Services,  but  it  will  not materially  reduce  the  core  features,  functions,  or  security  of  the  Services  during  the  Term without  Customer’s  consent.

B. Customer Care
i. Customer must provide all first-­‐tiersupport to Customer’s EndUsers. RingCentral may  require  Customer’s  Helpdesk  support  personnel  to  complete  a  series  of training  courses  on  RingCentral’s  Services.  Such  training  will  be  provided  online by  RingCentral  at  no cost.
ii. RingCentral  will  make  second-­‐tier  remote  support  available  toCustomer’s Helpdesk  personnel  and/or  Account  Administrators  via RingCentral Customer  Care  call  center,  which  will  be  available  24/7,  to  attempt  to resolve  technical  issues  with,  and  answer  questions  regarding  the  use  of the  Services.  Onsite  and  implementation  services  are  not  included  in  the RingCentral  Customer  Care  support.
iii. Customer  may  open  a  case  with  RingCentral  Customer  Care  at http://support.ringcentral.com.  Any  individual  contacting  Customer  Careon 35 MSA  USA  20190309 Page  4
behalf  of  Customer  must  be  authorized  to  do  so  on  behalf  of  the  Account and  will  be  required  to  follow  RingCentral’s  authenticationprotocol.

C. Professional Services
RingCentral  offers  a  broad  portfolio  of  professional  services  that  includes  onsite  and  remote implementation  services;  extended  enterprise  services  including  dedicated  proactive  network monitoring  and  premium  technical  support;  and  consulting.  Any  such  services  are  governed  by this  Agreement,  the  Professional  Services  terms,  and  any  applicable  Statement  of  Work  (SOW), which  may  be  attached  hereto.

D. Subcontracting
RingCentral  may  provide  any  of  the  Services  hereunder  through  any  of  its  Affiliates  or subcontractors,  provided  that  RingCentral  will  bear  the  same  degree  of  responsibility  for  acts and  omissions  for  those  subcontractors  acting  on  RingCentral’s  behalf  in  the  performance  of  its obligations  under  this  Agreement  as  it  would  bear  if  such  acts  and  omissions  were  performed  by RingCentral  directly.

E. Limitations
RingCentral  may  access  your  Account  and  related  data  as  required  to  provide  the  Services.

5. Use  of  the Service
A. Service Requirements
The  Services  are  dependent  upon  Customer’s  maintenance  of  sufficient  Internet  access, networks  and  power  as  set  forth  in  RingCentral’s  Technical  Sufficiency  Criteria,  available  at https://www.ringcentral.com/legal/policies/technical-­‐sufficiency-­‐criteria.html.  RingCentral  will not  be  responsible  for  any  deficiencies  in  the  provision  of  the  Services  if  Customer’s  network does  not  meet  RingCentral’s  Technical  Sufficiency  Criteria.

B. Use Policies
Customer  and  its  End  Users  may  use  the  Services  only  in  compliance  with  this  Agreement, applicable  Law,  and  the  Use  Policies  referenced  below,  which  are  incorporated  into  and  form part  of  this  Agreement.  Customer  may  not  use, or  permit  the  use  of  the  Services,  to  interfere with  the  use  of  RingCentral’s  service  by  others  or  with  the  operation  of  the  RingCentral Network.  Customer  may  not  resell  the  Services.  Customer  must  ensure  that  its  End  Users comply  with  the  Use  Policies.  Any  breach  of  this  Section  (Use  Policies)  will  be  deemed  a  material breach  of  this  Agreement.

RingCentral  may  update  the  Use  Policies  from  time  to  time  and  will  provide  notice  to  Customer at  the  email  address  on  file  with  the  Account.  Such  updates  will  become  effective  thirty  (30) days  after  such  notice  to  Customer.
i. Acceptable  Use Policy
The  Services  must  be  used  in  accordance  with  RingCentral’s  Acceptable  Use  Policy,  available  at https://www.ringcentral.com/legal/acceptable-­‐use-­‐policy.html.

Notwithstanding  anything  to  the  contrary  in  this  Agreement,  RingCentral  may  act  immediately and  without  notice  to  suspend  or  limit  the  Services  if  RingCentral  reasonably  suspects fraudulent  or  illegal  activity  in  the  Customer’s  Account,  material  breach  of  the  Acceptable  Use Policy,  or  use  of  the  Services  that  could  interfere  with  the  functioning  of  the  RingCentral Network  provided  such  suspension  or  limitation  may  only  be  to  the  extent  reasonably 36 MSA  USA  20190309 Page  5
necessary  to  protect  against  the  applicable  condition,  activity,  or  use.  RingCentral  will  promptly remove  the  suspension  or  limitation  as  soon  as  the  condition,  activity  or  use  is  resolved  and mitigated  in  full.  If  Customer  anticipates  legitimate  but  unusual  activity  on  its  Account, Customer  should  contact  RingCentral  Support  in  advance  to  avoid  any  Service  disruption. ii. Emergency Services
RingCentral’s  policy  governing  the  provision  of  emergency  services  accessed  via  the  Services  is available  at  https://www.ringcentral.com/legal/emergency-­‐services.html. iii. Numbering Policies
The  provision,  use,  and  publication  of  numbers  used  in  conjunction  with  the  Services  are governed  by  RingCentral’s  Numbering  Policies,  available  at https://www.ringcentral.com/legal/policies/numbering-­‐policy.html.

6. Termination
A. Termination  for Cause
Either  Party  may  terminate this  Agreement  and  any  Services  purchased  hereunder  in whole  or  part  by  giving  written  notice  to  the  other  Party:  i)  if  the  other  Party  breaches any  material  term  of  this  Agreement  and  fails  to  cure  such  breach  within  thirty  (30)  days after  receipt  of  such  notice;  ii)  at  the  written  recommendation  of  a  government  or regulatory  agency  following  a  change  in  either  applicable  Law  or  the  Services;  or  iii) upon  the  commencement  by  or  against  the  other  Party  of  insolvency,  receivership  or bankruptcy  proceedings  or  any  other  proceedings  or  an  assignment  for  the  benefit  of creditors.

In the event that RingCentral notifies Customer of a modification to  any  Use Policy made pursuant  to  this  Agreement,  that  has  a  material  adverse  effect  on  Customer’s  use  of  the Services  and  is  not  required  by  Law,  the  Customer  may  object  to  the  modification  by sending  written  notice  to  RingCentral  within  thirty  (30)  days  from  the  date  such modification  is  notified.  In  that  case,  the  Parties  shall  work  in  good  faith  to  find  a mutually  agreeable  solution.  If  after  negotiating  in  good  faith  the  Parties  cannot  reach agreement,  then  either  Party  may  terminate  the  affected  Services  without  penalty  with a  thirty  (30)  days  written  notice  to  RingCentral.  Any  use  of  the  Services  after  the effective  date  of  such  modification  will  be  deemed  Customer’s  acceptance  of  the change.

B. Effect  of Termination
If  Customer  terminates  the  Services,  a  portion  of  the  Services,  or  this  Agreement  in  its entirety  due  to  RingCentral’s  material  breach  under  Section  6(A)  (Termination  for Cause),  Customer  will  not  be  liable  for  any  fees  or  charges  for  terminated  Services  for any  period  subsequent  to  the  effective  date  of  such  termination  (except  those  arising from  continued  usage  before  the  Services  are  disconnected),  and  RingCentral  will provide  Customer  a  pro-­‐rata  refund  of  any  prepaid  and  unused  fees  or  charges  paid  by Customer  for  terminated  Services.

If  this  Agreement  or  any  Services  are  terminated  for  any  reason  other  than  as  a  result  of a  material  breach  by  RingCentral  or  as  set  forth  in  Section  14((Regulatory  and  Legal Changes)  the  Customer  must,  to  the  extent  permitted  by  applicable  Law  and  without limiting  any  other  right  or  remedy  of  RingCentral,  pay  within  thirty  (30)  days  of  such 37 MSA  USA  20190309 Page  6
termination  all  amounts that  have  accrued  prior  to  such  termination,  as  well  as  all  sums remaining  unpaid  for  the  Services  for  the  remainder  of  the  then-­‐current  Term  plus related  Taxes  and  fees.

7. Intellectual Property
A. Limited License

1. Subject  to,  and  conditional  upon  Customer’s  compliance  with,  the  terms  ofthis Agreement,  RingCentral  grants  to  Customer  and  its  End  User,  a  limited, personal,  revocable,  non-­‐exclusive,  non-­‐transferable  (other  than  as  permitted under  this  Agreement),  non-­‐sublicensable  license  to  use  any  softwareprovided or  made  available  by  RingCentral  to  the  Customer  as  part  of  the  Services (“Software”) to the extentreasonably required to use the Services  as permitted by  this  Agreement,  only  for  the  duration  that  Customer  is  entitled  to  use  the Services and subject to  the Customer being current on  its paymentobligations.

2. Customer  will  not,  and  will  not  allow  its  End  Users,to:
a) Sublicense, resell, distribute or assign its right under the license granted under  this  Agreement  to  any  other  person  or entity; b) modify,  adapt  or  create  derivative  works  of  the  Software  or  any associated  documentation;
c) reverse  engineer,  decompile,  decrypt,  disassemble  or  otherwise  attempt to  derive  the  source  code  for  theSoftware;
d) use  the  Software  for  infringement  analysis,  benchmarking,  or  for  any purpose  other  than  as  necessary  to  use  the  Services  Customer  is authorized  to use;
e) create  any  competing  Software  or  Services; or
f) remove  any  copyright  or  other  proprietary  or  confidential  noticesonany Software  or Services.

B. IP Rights
i. RingCentral’s Rights
Except  as  expressly  provided  in  this  Agreement,  the  limited  license  granted  to  Customer  under Section  7(A)  (Limited  License)  does  not  convey  any  ownership  or  other  rights  or  licenses,  express or  implied,  in  the  Services,  any  related  materials,  or  in  any  Intellectual  Property  and  no  IP  Rights or  other  rights  or  licenses  are  granted,  transferred,  or  assigned  to  Customer,  any  End  User,  or any  other  party  by  implication,  estoppel,  or  otherwise.  All  rights  not  expressly  granted  herein are  reserved  and  retained  by  RingCentral  and  its  licensors.  The  Software  and  Services  may comprise  or  incorporate  services,  software,  technology  or  products  developed  or  provided  by third  parties,  including  open  source  software  or  code.  Customer  acknowledges  that  misuseof RingCentral  Services  may  violate  third-­‐party  IP  rights. ii. Customer Rights
As  between  RingCentral  and  Customer,  Customer  retains  title  to  all  IP  Rights  that  are  owned  by the  Customer  or  its  suppliers.  To  the  extent  reasonably  required  or  desirable  for  the  provision  of the  Services,  Customer  grants  to  RingCentral  a  limited,  personal,  non-­‐exclusive,  royalty-­‐free, license  to  use  Customer’s  IP  Rights  in  the  same.  Customer  must  provide  (and  is  solely responsible  for  providing)  all  required  notices  and  obtaining  all  licenses,  consents, authorizations  or  other  approvals  related  to  the  use,  reproduction,  transmission,  or  receipt  of any  Customer  Content  that  includes  personal  or  Confidential  Information  or  incorporates  any 38 MSA  USA  20190309 Page  7
third-­‐party  IP rights.

C. Use  of Marks
Neither  Party  may  use  or  display  the  other  Party’s  trademarks,  service  mark  or  logos  in  any manner  without  such  Party’s  prior  written  consent.

8. Confidentiality
A. Restrictions  on  Use  or  Disclosures  by  EitherParty During  the  Term  of  this  Agreement  and  for  at  least  one  (1)  year  thereafter,  the  Receiving  Party shall  hold  the  Disclosing  Party’s  Confidential  Information  in  confidence,  shall  use  such Confidential  Information  only  for  the  purpose  of  fulfilling  its  obligations  under  this  Agreement, and  shall  use  at  least  as  great  a  standard  of  care  in  protecting  the  Confidential  Information  as  it uses  to  protect  its  own  Confidential  Information.

Each  Party  may  disclose  Confidential  Information  only  to  those  of  its  employees,  agents  or subcontractors  who  have  a  need  to  it  in  order  to  perform  or  exercise  such  Party’s  rights  or obligations  under  this  Agreement  and  who  are  required  to  protect  it  against  unauthorized disclosure  in  a  manner  no  less  protective  than  required  under  this  Agreement.  Each  Party  may disclose  the  other  Party’s  Confidential  Information  in  any  legal  proceeding  or  to  a  governmental entity  as  required  by  Law.

These  restrictions  on  the  use  or  disclosure  of  Confidential  Information  do  not  apply  to  any information  which  is  independently  developed  by  the  Receiving  Party  or  lawfully  received  free of  restriction  from  another  source  having  the  right  to  so  furnish  such  information;  after  it  has become  generally  available  to  the  public  without  breach  of  this  Agreement  by  the  Receiving Party;  which  at  the  time  of  disclosure  was  already  known  to  the  Receiving  Party,  without restriction  as  evidenced  by  documentation  in  such  Party's  possession;  or  which  the  Disclosing Party  confirms  in  writing  is  free  of  such  restrictions.

Upon  termination  of  this  Agreement,  the  Receiving  Party  will  promptly  delete,  destroy  or,  at  the Disclosing  Party’s  request,  return  to  the  Disclosing  Party,  all  Disclosing  Party’s  Confidential Information  in  its  possession,  including  deleting  or  rendering  unusable  all  electronic  files  and data  that  contain  Confidential  Information,  and  upon  request  will  provide  the  Disclosing  Party with  certification  of  compliance  with  this  subsection.

9. Data Protection
A. Data Privacy
RingCentral  respects  Customer’s  privacy  and will  only  use  the  information  provided  by  Customer to  RingCentral  or  collected  in  the  provision  of  the  Services  in  accordance  with  the  Privacy  Notice, which  can  be  found  at  https://www.ringcentral.com/legal/privacy-­‐notice.html.  RingCentral  may update the Privacy Notice from  time to time  and will provide notice of such update to Customer at  the  email  address  on  file  with  the  Account.  Such  updates  will  be  effective  thirty  (30)  days  after such  notice  to  Customer.

B. Data Security
RingCentral  will  take  commercially  reasonable  precautions,  including,  without  limitation, technical  (e.g.,  firewalls  and  data  encryption),  administrative  and  physical  measures,  to  help safeguard  Customer’s  Account,  Account  Data,  and  Customer  Content  against  unauthorized  use, disclosure,  or  modification.
39 MSA  USA  20190309 Page  8
Customer  must  protect  all  End  Points  using  commercially  reasonable  security  measures.

Customer  is  solely  responsible  to  keep  all  user  identifications  and  passwords  secure.  Customer must  monitor  use  of  the  Services  for  possible  unlawful  or  fraudulent  use.  Customer  must  notify RingCentral  immediately  if  Customer  becomes  aware  or  has  reason  to  believe  that  the  Services are  being  used  fraudulently  or  without  authorization  by  any  End  User  or  third  party.  Failure  to notify  RingCentral  may  result  in  the  suspension  or  termination  of  the  Services  and  additional charges  to  Customer  resulting  from  such  use.  RingCentral  will  not  be  liable  for  any  charges resulting  from  unauthorized  use  of  Customer’s  Account.

C. Software Changes
RingCentral  may  from  time  to  time  push  software  updates  and  patches  directly  to  Customer’s device(s)  for  installation  and  Customer  will  not  prevent  RingCentral  from  doing  so.  Customer must  implement  promptly  all  fixes,  updates,  upgrades  and  replacements  of  software  and  third-­‐ party  software  that  may  be  provided  by  RingCentral.  RingCentral  will  not  be  liable  for inoperability  of  the  Services  or  any  other  Services  failures  due  to  failure  of  Customer  to  timely implement  the  required  changes.

10. Limitation  of Liability
A. Excluded Damages.

TO  THE  FULLEST  EXTENT  PERMITTED  BY  LAW,  IN  NO  EVENT  WILL  EITHER  PARTY  OR  ITS AFFILIATES  BE  LIABLE  FOR  (1)  INDIRECT,  INCIDENTAL,  CONSEQUENTIAL,  EXEMPLARY, REPUTATIONAL,  SPECIAL  OR  PUNITIVE  DAMAGES  OF  ANY  KIND;  (2)  COSTS  OF  PROCUREMENT, COVER,  OR  SUBSTITUTE  GOODS  OR  SERVICES;  (3)  LOSS  OF  USE,  LOSS  OR  CORRUPTION  OF  DATA; OR  (4)  LOSS  OF  BUSINESS  OPPORTUNITIES,  PROFITS,  GOODWILL,  OR  SAVINGS,  WHETHER  IN  ANY OF  THE  FOREGOING,  ARISING  UNDER  CONTRACT,  WARRANTY,  TORT  (INCLUDING  NEGLIGENCE OR  STRICT  LIABILITY),  OR  ANY  OTHER  THEORY  OF  LIABILITY,  EVEN  IF  SUCH  PARTY  HAS  BEEN INFORMED  IN  ADVANCE  OF  SUCH  DAMAGES  OR  SUCH  DAMAGES  COULD  HAVE  BEEN REASONABLY  FORESEEN.  NEITHER  PARTY  WILL  BE  LIABLE  FOR ACTIONS  REASONABLY  TAKEN  TO COMPLY  WITH  LAW.

B. Direct Damages.

EXCEPT  AS  SET  FORTH  HEREIN,  THE  TOTAL  CUMULATIVE  LIABILITY  OF  THE  PARTIES  UNDER  THIS AGREEMENT  WILL  NOT  EXCEED  THE  AMOUNTS  PAID  OR  PAYABLE  UNDER  THIS  AGREEMENT DURING  THE  PREVIOUS  SIX  (6)  MONTHS.  LIMITATIONS  UNDER  THIS  SECTION  10(B)  (DIRECT DAMAGES)  WILL  NOT  APPLY  TO:  I)  CUSTOMER  PAYMENT  OBLIGATIONS;  II)  EITHER  PARTY’S LIABILITY  FOR  INFRINGEMENT  OF  THE  OTHER  PARTY’S  IP  RIGHTS;  III)  EITHER  PARTY’S  LIABILITY RESULTING  FROM  GROSS  NEGLIGENCE,  FRAUD,  OR  WILLFUL  OR  CRIMINAL  MISCONDUCT;  OR  IV) CUSTOMER’S  LIABILITY  RESULTING  FROM  USE  OF  THE  SERVICES  IN  BREACH  OF  THE  ACCEPTABLE USE  POLICY  OR  EMERGENCY  SERVICES  POLICY.

NOTHING  IN  THIS  AGREEMENT  SHALL  LIMIT  OR  EXCLUDE  A  PARTY’S  LIABILITY  ARISING  FROM DEATH  OR  PERSONAL  INJURY  CAUSED  BY  NEGLIGENCE,  OR  FOR  ANY  OTHER  LIABILITY  WHICH MAY  NOT  BE  RESTRICTED,  LIMITED  OR  EXCLUDED  PURSUANT  TO  APPLICABLE  LAW.

C. Survival.

The  limitations  of  liability  contained  in  this  Section  10  (Limitation  of  Liability)  will  survive termination  or  expiration  of  this  Agreement  and  apply  in  any  and  all  circumstances  (except  as expressly  set  forth  above),  including  without  limitation  in  the  event  of  any  failure  of  the 40 MSA  USA  20190309 Page  9
essential  purpose  of  any  limited  warranty  or  available  remedy  provided  herein.

11. Indemnification
A. Indemnification  by RingCentral
i) RingCentral  agrees  to  indemnify,  defend,  and  hold  harmless  the  Customer  at  RingCentral’s expense,  from  and  against  any  and  all third-­‐party  claims  or  causes  of  action,  (“Third  Party Claim”)  alleging  that  the  Services  as  provided  by  RingCentral  infringe  or  misappropriate  the patent,  copyright,  trademark  or  trade  secret  rights  of  a  third  party.  Further,  RingCentral  will indemnify  and  hold  harmless  the  Customer  from  all  damages,  reasonable  costs  and  attorneys’ fees  finally  awarded  against  the  Customer  by  a  court  of  competent  jurisdiction  in  connection with  such  Third-­‐Party  Claim  or  agreed  to  in  a  written  settlement  agreement  approved  in  writing by RingCentral.
ii) RingCentral  will  have  no  indemnification  obligations  under  subsection  (i)  above  if  the  Third Party  Claim  arises  from:  (a)  use  of  the  Services  in  combination  with  data,  software,  hardware, equipment,  or  technology  not  provided  or  authorized  by  RingCentral  in  writing;  (b) modifications  to  the  Services  not  made  by  RingCentral;  (c)  Customer  Content;  (d)  failure  to promptly  install  any  updates  of  any  software  or  firmware  or  accept  or  use  any  modified  or replacementitems provided by or on behalf of RingCentral, provided free of charge, (e) breach of  the  Agreement  or  misuse  of  the  Services,  or  (f)  a  Third  Party  Claim  by  Customer’s  Affiliate, successor,  or assignee.
iii) If  such  a  claim  is  made  or  appears  possible,  Customer  agrees  to  permit  RingCentral,  at RingCentral’s  sole  discretion,  to  (a)  modify  or  replace  the  Services,  or  component  or  part thereof,  to  make  it  non-­‐infringing,  or  (b)  obtain  the  right  for  Customer  to  continue  use.  If RingCentral  determines  that  neither  alternative  is  commercially  reasonable,  RingCentral  may terminate  this  Agreement,  in  its  entirety  or  with  respect  to  the  affected  Service,  component  or part,  effective  immediately  on  written  notice  to  Customer  in  which  case  Customer  will  not  owe any  fees  or  charges  for  any  period  subsequent  to  the  date  of  such  termination,  and  will  be entitled to receive a refund of any prepaid but unused fees for  the terminatedServices.

RingCentral’s  obligations  under  this  Sub-­‐Section  will  be  RingCentral’s  sole  and  exclusive  liability and  Customer’s  sole  and  exclusive  remedies  with  respect  to  any  actual  or  alleged  intellectual property  violations.

B. Indemnification  by Customer
Customer  agrees  to  indemnify    and  defend  RingCentral  and  its  Affiliates  at  Customer’s expense,  from  and  against  any  and  all  Third  Party  Claims,  arising  out  of  or  in  connection  with:  i) material  violation  of  applicable  Law  by  the  Customer  or  its  End  Users  in  connection  with  the  use of  the  Services;  ii)  use  of  the  Services  in  a  manner  not  authorized  by  this  Agreement;  iii)  failure to  promptly  install  any  updates  of  any  software  or  firmware  or  accept  or  use  modified  or replacement  items  provided  by  or  on  behalf  of  RingCentral,  or  iv)  claims  relating  to  Customer Content.  Further,  Customer  will  indemnify  and  hold  harmless  RingCentral  against  all  damages, costs,  and  attorneys’  fees  finally  awarded  against  RingCentral  by  a  court  of  competent jurisdiction  in  connection  with  such  Third-­‐Party  Claim  or  agreed  to  in  a  written  settlement agreement  approved  in  writing  by  the  Customer.

C. Defense  and  Indemnification Procedures
Any  Party  seeking  defense  or  indemnification  (the  “Indemnified  Party”)  must  provide the  Party  from  which  it  seeks  such  indemnification  or  defense  (the  “Indemnifying  Party”)  with the  following:  (a)  prompt  written  notice  of  the  Third-­‐Party  Claim,  (b)  sole  control  over  the 41 MSA  USA  20190309 Page  10
defense  and  settlement  of  the  Third-­‐Party  Claim,  and  (c)  reasonable  information,  cooperation, and  assistance  in  connection  with  the  defense  and  settlement  of  the  Third-­‐Party  Claim.  The Indemnified  Party’s  failure  to  comply  with  the  foregoing  obligations  will  not  relieve  the Indemnifying  Party  of  its  defense  or  indemnification  obligations  under  this  Section (Indemnification),  except  to  the  extent  that  the  Indemnifying  Party  is  prejudiced  by  such  failure.

The  Indemnified  Party  will  have  the  right  to  participate  at  its  own  expense  in  the  defense  of  such Third-­‐Party  Claim,  including  any  related  settlement  negotiations.  No  such  claim  may  be  settled or  compromised  by  the  Indemnifying  Party  without  the  Indemnified  Party’s  express  written consent  (which  such  consent  may  not  be  unreasonably  withheld,  conditioned,  or  delayed), unless  such  settlement  or compromise  includes  a  full  and  complete  release  of  all  claims  and actions against the Indemnified Party by each party bringing such Third-­‐PartyClaim.

12. Warranties
A. RingCentral Warranty
RingCentral  will  provide  the  Services  using  a  commercially  reasonable  level  of  skill  and  care,  in material  compliance  with  all  applicable  Laws  and  otherwise  subject  to  the  terms  of  this Agreement.  To  the  extent  permitted  by  Law,  RingCentral  shall  pass  through  to  Customer  any and  all  warranties  RingCentral  receives  in  connection  with  equipment  provided  to  Customer.

B. Customer Warranty
Customer’s  and  its  End  Users’  use  of  the  Services  must  at  all  times  comply  with  all  applicable Laws  and  this  Agreement.

C. Disclaimer  of Warranties
EXCEPT  AS  SPECIFICALLY  SET  FORTH  IN  THIS  AGREEMENT  AND  TO  THE  FULLEST  EXTENT PERMITTED  BY  LAW,  THE  SERVICES  ARE  PROVIDED  “AS  IS”  AND  “AS  AVAILABLE,”  AND RINGCENTRAL  MAKES  NO  OTHER  WARRANTIES,  EXPRESS  OR  IMPLIED,  INCLUDING  BUT  NOT LIMITED  TO  THE  IMPLIED  WARRANTIES  OF  MERCHANTABILITY,  NON-­‐INFRINGEMENT,  QUIET ENJOYMENT,  AND  FITNESS  FOR  A  PARTICULAR  PURPOSE  AND  ANY  WARRANTIES  ARISING FROM  A  COURSE  OF  DEALING  OR  USAGE  IN  TRADE,  TOGETHER  WITH  SIMILAR  WARRANTIES, WHETHER  ARISING  UNDER  ANY  LAW  OR  OTHERWISE.  TO  THE  EXTENT  THAT  RINGCENTRAL CANNOT  DISCLAIM  ANY  SUCH  WARRANTY  AS  A  MATTER  OF  APPLICABLE  LAW,  THE  SCOPE AND  DURATION  OF  SUCH  WILL  BE  LIMITED  TO  THE  FULLEST  EXTENT  PERMITTED  BY  LAW.

13. Dispute Resolution
A. Good  Faith  Attempt  to  SettleDisputes
In  the  event  of  any  dispute  or  claim  arising  out  of  or  relating  to  the  Agreement  (a  “Dispute”), each  Party  will  appoint  a  duly  authorized  representative  which  will  confer  before  either  Party brings  legal  action,  to  make  a  reasonable  and  good  faith  effort  to  settle  or  otherwise  resolve such  Dispute.

B. Venue
In  the  event  that  the  Parties  are  unable  to  resolve  a  Dispute,  any  related  action,  lawsuit,  or proceeding  must  be  brought  in  and  adjudicated  exclusively  by  state  or  federal  courts  located  in the  city  and  county  of  San  Francisco,  California,  United  States  of  America.  Each  Party  hereby consents  to  and  agrees  to  submit  to  the  exclusive  venue  and  personal  jurisdiction  of  such  courts with  respect  to  any  such  actions  or  lawsuits  and  irrevocably  waives  any  right  that  it  might  have to  assert  that  either  forum  is  not  convenient  or  that  any  such  courts  lack  jurisdiction. 42 MSA  USA  20190309 Page  11
C. Equitable Relief
Any  breach  of  either  Party’s  IP  Rights  will  cause  that  Party  irreparable  harm  for  which  monetary damages  will  be  inadequate  and  such  Party  may,  in  addition  to  other  remedies  available  at  Law or  in  equity,  obtain  injunctive  relief  without  the  necessity  of  posting  a  bond  or  other  security, proof  of  damages,  or  similar  requirement,  in  additional  to  any  other  relief  to  which  such  Party may  be  entitled  under  applicable  Law.

D. Limitations
Except  for  actions  for  nonpayment  or  liability  arising  from  Section  10  (Indemnification),  no claim, suit, action or proceeding relating to this Agreement may be brought by either  Party  more than  two  (2)  years  after  the  cause  of  action  has  accrued.  Any  actions,  lawsuits,  or  proceedings must  be  conducted  solely  on  an  individual  basis  and  the  Parties  expressly  waive  any  right  to bring  any  action,  lawsuit  or  proceeding  as  a  class  or  collective  action,  private  attorney  general action  or  in  any  other  capacity  acting  in  a  representativecapacity.

14. Miscellaneous
A. Relationship  of  the Parties
RingCentral  and  Customer  are  independent  contractors  and  this  Agreement  will  not  establish any  relationship  of  partnership,  joint  venture,  employment,  franchise  or  agency  between RingCentral  and  Customer.

B. Assignment
Neither  Party  may  assign  the  Agreement  or  any  portion  thereof  without  the  other  Party’s  prior written  consent  (which  such  consent  may  not  be  unreasonably  withheld  or  delayed),  however either  Party  may  assign  the  Agreement  and  all  of  that  Party’s  rights  and  obligations  thereunder without  consent  (a)  to  an  Affiliate;  (b)  to  the  Party’s  successor  or  surviving  entity  in  connection with   a  merger,   acquisition,   consolidation,   sale   of   all  or   substantially   all   of   its   assets   used   in connection  with  the  provision  of  Services  under  this  Agreement;  or  (c)  as  part  of  the  transfer or   disposition   of   more   than   fifty   percent   (50%)   of   a   Party’s   voting   control   or   assets.   This Agreement  will  bind  and  inure   to  the  benefit  of  the  Parties,  and  their  permitted  assigns  and successors.

C. Notices
Except  where  otherwise  expressly  stated  in  the  Agreement,  all  notices  or  other  communications must  be  in  English  and  are  deemed  to  have  been  fully  given  when  made  in  writing  and  delivered in  person,  upon  delivered  email,  confirmed  facsimile,  or  five  days  after  deposit  with  an reputable  overnight  courier  service,  and  addressed  as  follows:  to  RingCentral  at  RingCentral, Inc.,  Legal  Dept.,  20  Davis  Drive,  Belmont,  CA  94002  USA,  with  a  copy  to  [email protected], and  to  Customer  at  either  the  physical  address  or  email  address  associated  with  the  Customer Account.

Customer  acknowledges  and  agrees  that  all  electronic  notices  have  the  full  force  and  effect  of paper  notices.  The  addresses to  which  notices  may  be  given  by  either  Party  may  be  changed  (a) by  RingCentral  upon  written  notice  given  to  Customer  pursuant  to  this  Section  or  (b)  by Customer  in  the  Administrative  Portal.

D. Force Majeure
Excluding  either  Party’s  payment  obligations  under  the  Agreement,  neither  Party  will  be responsible  or  liable  for  any  failure  to  perform  or  delay  in  performing  to  the  extent  resulting from  any  event  or  circumstance  that  is  beyond  that  Party’s  reasonable  control,  including 43 MSA  USA  20190309 Page  12
without  limitation  any  act  of  God;  national  emergency;  third-­‐party  telecommunications networks;  riot;  war;  terrorism;  governmental  act  or  direction;  change  in  Laws;  fiber,  cable,  or wire  cut;  power  outage  or  reduction;  rebellion;  revolution;  insurrection;  earthquake;  storm; hurricane;  flood,  fire,  or  other  natural  disaster;  strike  or  labor  disturbance;  or  other  cause, whether similar or dissimilar to the foregoing, not resulting from the actions or inactions of such Party.

E. Third-­‐Party Beneficiaries
RingCentral  and  Customer  agree  that  there  will  be  no  third-­‐party  beneficiaries  to  this Agreement  by  virtue  of  the  Contracts  (Rights  of  Third  Parties)  Act  1999  or  otherwise.

F. Headings, Interpretation
The  headings,  section  titles,  and  captions  used  in  the  Agreement  are  for  convenience  of reference  only  and  will  have  no  legal  effect.  All  defined  terms  include  related  grammatical forms,  and,  whenever  the  context  may  require,  the  singular form  of  nouns  and  pronouns include  the  plural,  and  vice  versa.  The  Parties  agree  that  this  Agreement  will  be  deemed  to  have been  jointly  and  equally  drafted  by  them,  and  that  the  provisions  of  this  Agreement  therefore should  not  be  construed  against  a  Party  or  Parties  on  the  grounds  that  the  Party  or  Parties drafted  or  was  more  responsible  for  drafting  the  provision(s).

G. Governing Law
The  Agreement  is  governed  by  the  Laws  of  the  State  of  California,  excluding  its  choice  of  Law rules.  The  United  Nations  Convention  on  Contracts  for  the  International  Sale  of  Goods  does  not apply  to  this  Agreement  or  Customer’s  use  of  the  products  or  Services.

H. Anti-­‐Bribery
Each  Party  represents  that  in  the  execution  of  this  Agreement  and  in  the  performance  of  its obligations  under  this  Agreement  it  has  complied  and  will  comply  with  all  applicable  anti-­‐bribery Laws  and  regulations,  including,  without  limitation,  the  U.S.  Foreign  Corrupt  Practices  Act,  the UK  Bribery  Act  and  similar  applicable  Laws.

I. Export Control
Any  services,  products,  software,  and  technical  information  (including,  but  not  limited  to, services  and  training)  provided  pursuant  to  the  Agreement  may  be  subject  to  U.S.  export  Laws and  regulations.  Customer  will  not  use  distribute,  transfer,  or  transmit  the  services,  products, software,  or  technical  information  (even  if  incorporated  into  other  products)  except  in compliance with  U.S.  and  other  applicable  export  regulations.

J. Regulatory  and  Legal Changes
In  the  event  of  any  change  in  Law,  regulation  or  industry  change  that  would  prohibit  or otherwise  materially  interfere  with  RingCentral’s  ability  to  provide  Services  under  this Agreement,  RingCentral  may  terminate  the  affected  Services  or  this  Agreement  or  otherwise modify  the  terms  thereof.

K. Entire Agreement
The  Agreement,  together  with  any  exhibits,  Order  Forms,  and  Attachments,  each  of  which  is expressly  incorporated  into  this  Agreement  with  this  reference,  constitutes  the  entire agreement  between  the  Parties  and  supersedes  and  replaces  any  and  all  prior  or contemporaneous understandings, proposals,representations, marketing materials,statements, or  agreements,  whether  oral, written,  or  otherwise,  regarding  suchsubject.

L. Order  of Precedence
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In  the  event  of  any  conflict  between  the  documents  comprising  this  Agreement,  precedence  will be  given  to  the  documents  in  the  following  descending  order:  (i)  the  applicable  Order  Form;  (ii) the  applicable  Service  Attachment;  (iii)  the  main  body  of  this  Agreement;  (iv)  Use  Policies  and Privacy  Notice  incorporated  by  reference  in  this  Agreement;  and  (v)  and  any  other  document expressly  referred  to  in  this  Agreement  which  governs  the  Services.

M. Amendments
Except  as  otherwise  provided,  this  Agreement  may  only  be  modified  by  a  written  amendment executed  by  authorized  representatives  of  both  Parties.  In  no  event  will  handwritten  changes  to any  terms  or  conditions,  including  in  the  applicable  Order Form,  be  effective.

N. Severability  and Waiver
In  the  event  any  provision  of  this  Agreement  is  held  by  a  court  of  competent  jurisdiction  to  be invalid,  void  or  unenforceable,  such  provision(s)  will  be  stricken  and  the  remainder  of  this Agreement  will  remain  legal,  valid  and  binding.  The  failure  by  either  Party  to  exercise  or  enforce any  right  conferred  by  this  Agreement  will  not  be  deemed  to  be  a  waiver  of  any  such  right  or  to operate  so  as  to  bar  the  exercise  or  enforcement  of  any  such  or  other  right  on  any  later occasion.  Except  as  otherwise  expressly stated  in  this  Agreement,  all  rights  and  remedies  stated in  the  Agreement  are  cumulative  and  in  addition  to  any  other  rights  and  remedies  available under  the  Agreement,  at  Law,  or  in  equity.

O. Publicity
Subject  to  Customer’s  prior  written  approval,  which  may  not  be  unreasonably  withheld  or denied,  in  each  instance,  and  notwithstanding  anything  to  the  contrary  in  this  Agreement, RingCentral  may  identify  Customer  as  a  customer  (including  use  of  any  Customer  logo  or trademark)  and  may  refer  to  this  Agreement  during  its  earnings  calls  and  in  connection  with  its business  deals,  press  releases,  and  marketing  and/or  promotional  materials.

P. Execution
Each  Party  represents  and  warrants  that:  (a)  it  possesses  the  legal  right  and  capacity  to  enter into  the  Agreement  and  to  perform  all  of  its  obligations  thereunder;  (b)  the  individual  signing the  Agreement  and  (each  executable  part  thereof)  on  that  Party’s  behalf  has  full  power  and authority  to  execute  and  deliver  the  same;  and  (c)  the  Agreement  will  be  a  binding  obligation  of that  Party.  Each  Party  agrees  that  an  Electronic  Signature,  whether  digital  or  encrypted,  is intended  to  authenticate  this  Agreement  and  to  have  the  same  force  and  effect  as  manual signatures.

Q. Counterparts
This  Agreement  may  be  executed  electronically and  in  separate  counterparts  each  of  which when  taken  together  will  constitute  one  in  the  same  original.

R. Survival
The  rights  and  obligations  of  either  Party  that  by  their  nature  would  continue  beyond  the expiration  or  termination  of  this  Agreement  or  an  Order  Form  will  survive  expiration  or termination  of  this  Agreement  or  the  Order  Form,  including  without  limitation  payment obligations,  warranty  disclaimers,  indemnities,  limitations  of  liability,  definitions  and miscellaneous.
45 MSA  USA  20190309 Page  14
IN  WITNESS  WHEREOF,  the  Parties  have  executed  this  Agreement  below  through  their  duly authorized  representatives.

Customer RingCentral
<<Customer Name>> RingCentral, Inc.

By: By:

Name: Name:

Title: Title:

Date: Date:
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EXHIBIT  A

DEFINITIONS
Definitions.  Capitalized  terms  used  in  this  Agreement  but  otherwise  not  defined  have  the following  meaning:

1. “Account”  means  the  numbered  account  established  with  RingCentral  and  associated with  Customer  and  the  Services  provided  to  Customer  under  this  Agreement.  For  billing and  convenience  purposes,  multiple  services,  Digital  Lines,  or  End  Users  may  be included  in  a  single  billing  account,  and/or  a  single  Customer  may  have  multiple  billing accounts  encompassing  different  geographic  locations,  business  units,  or  other designations  as  requested  by  Customer  and  accepted  by RingCentral.

2. “Account  Administrator”  means  the  person(s)  who  have  been  granted  authority  by Customer  to  set  up,  amend,  or  otherwise  control  settings  and/or  make  additional purchases forthe Account via the Administrative Portal. Account Administrators may have  varying  levels  of  Account  rights,  skills,  orpermissions.

3. “Account Data” means: any business contact information provided with the Account; RingCentral-­‐generated  logs  of  calling  or  other  metadata  developed  or  collected in the  provision  of  the  Services;  configuration  data;  and  records  of  Digital  Lines  and  any Services  purchased  under  this Agreement.

4. “Administrative Fees” means any administrative recovery fees, 911 costrecovery fees and  the  like  separately  charged  by  RingCentral  toCustomer.

5. “Administrative  Portal”  means  the  online  administrative  portal  through  which Account  Administrators  control  settings  and/or  make  additional  purchases  for  the Account.

6. “Affiliate(s)”  means  a  person  or  entity  that  is  controlled  by  a  Party  hereto,  controls  a Party  hereto,  or  is  under  common  control  with  a  Party  hereto,  and  “control”  means beneficial  ownership  of  greater  than  fifty  percent  (50%)  of  an entity’s  then-­‐ outstanding  voting  securities  or  ownership interests.

7. “Attachment  (s)”  means  documents  appended  to  the  contract  containing additional  terms  for  products  and  Services.  Attachments  are  part  of  thisAgreement.

8. “Confidential  Information”  means  any  information  disclosed  by  or  on  behalf  of  the Disclosing  Party) to  the  Receiving  Party  that  should  reasonably  be  considered  as confidential  given  the  nature  of  the  information  and  the  circumstances  surrounding its  disclosure.

9. “Customer  Content”  means  the  content  of  calls,  facsimiles,  SMS  messages,  voicemails, voice  recordings,  shared  files,  conferences  or  other  communications  transmitted  or stored  through  the  Services.

10. “Digital  Line”  means  a  phone  number  assigned  to  an  End  User  or  a  specifically designated  location  (e.g.,  conference  room)  and  the  associated  voice  service  for inbound and outbound calling that permits an End User generally to make and receive calls  to  and  from  the  public  switched  telephone  network  as  well  as  to  and  from  other extensions  within  the  same Account.

11. “Disclosing  Party”  means  the  Party  disclosing  Confidential  Information  or  on  whose behalf Confidential Information is disclosed by such Party’s agents, including but not limited  to,  its  Affiliates,  officers,  directors,  employees  andattorneys.

12. “Dispute”  has  the  meaning  set  forth  in  Section  13(A)  (Good  Faith  Attempt  to Settle  Disputes).

13. “Electronic  Signatures”  means  an  electronic  sound,  symbol,  or  process,  including 47 MSA  USA  20190309 Page  16
clicking a digital button to accept, attached  to orlogically associated with a contract or other  record  and  executed  or  adopted  by  a  person  with  the  intent  to  sign  the record.

14. “End  Point”  means  an  application  or  device  through  which  any  End-­‐User  might  access and/or  use  any  of  the  Services,  including  without  limitation  IP  Desk  Phones,  Desktop Clients,  Web  Clients,  Mobile  Applications,  and  SoftwareIntegrations.

15. “End  User”  means  an  individual  user  to  whom  Customer  makes  the  Services  available, and  may  be  a  natural  person,  and  may  include  but  is  not  limited  to  Customer’s employees,  consultants,  clients,  external  users,  invitees,  contractors  andagents.

16. “Helpdesk”  means  first-­‐tier  support  provided  to  End  Users  byCustomer.

17. “Indemnifying Party” and “Indemnified Party” have the meanings setforth in Section 11(C)  (Defense  and  IndemnificationProcedures).

18. “Initial  Term”  has  the  meaning  set  forth  in  Section  2(E)  (ServicesTerm).

19. “Intellectual Property Rights” or “IP Rights” means all common law and statutory rights (whether  registered  or  unregistered,  or  recorded  or  unrecorded,  regardless  of  method) arising  out  of  or  associated  with:  (a)  patents  and  patent  applications,  inventions, industrial  designs,  discoveries,  business  methods,  and  processes;  (b)  copyrights  and copyright  registrations,  and  “moral”  rights;  (c)  the  protection  of  trade  and  industrial secrets  and  Confidential  Information;  (d)  other  proprietary  rights  relating  to  intangible property;  (e)  trademarks,  trade  names  and  service  marks;  (f)  a  person’s  name,  likeness, voice,  photograph  or  signature,  including  without  limitation  rights  of  personality, privacy,  and  publicity;  (g)  analogous  rights  to  those  set  forth  above;  and  (h)  divisions, continuations,  continuations-­‐in-­‐part,  renewals,  reissuances  and  extensions  of  the foregoing  (as applicable).

20. “Law”  means  any  law,  statute,  regulation,  rule,  ordinance,  administrative  guidance, treaty  or  convention,  or  court  or  administrative order  or  ruling  of  any  governing Federal,  State,  local  or  non-­‐U.S.  governmental  body  with  jurisdiction  over  theServices.

21. “Order  Form(s)”  means  a  request  for  Service  describing  the  type  and  quantity  of Services  required  by  Customer  and  submitted  and  accepted  by  the  Parties  in accordance  with  Section  2(A)  (Ordering  Services).  The  Order  Form  may  be  presented and  executed  via  the  Administrative Portal.

22. “Receiving Party” means the Party or its agents, including, but notlimited to its Affiliates,  officers,  directors,  employees  and  attorneys  receiving  Confidential Information.

23. “Renewal  Term”  has  the  meaning  set  forth  in  Section  2(E)  (ServicesTerm).

24. “RingCentral  Customer  Care”  means  RingCentral’s  Customer  support  operations, available  at http://support.ringcentral.com.

25. “RingCentral  Network”  means  the  network  and  supporting  facilities  between  and among  the  RingCentral  points  of  presence  (“PoP(s)”),  up  to  and  including  the interconnection  point  between  the  RingCentral’s  network  and  facilities,  and  the  public Internet,  private  IP  networks,  and  the  Public  Switched  Telephone  Network  (PSTN).  The RingCentral  Network  does  not  include  the  public  Internet,  a  Customer’s  own  private network,  or  the PSTN.

26. “Service(s)” means all services provided underthis Agreement and setforth in one or more  Order Form(s).

27. “Start Date” means the date so identified in the relevant Order  Form or the date on which  Customer  orders Services  via  the  AdministrativePortal.

28. “Taxes” means any and all federal, state, local, municipal, foreign and other taxes and  fees  charged  or  collected  from  Customers,  including  but  not  limited  to  any Universal  Service  Fund,  TRS  and  911  taxes  and fees.

29. “Term”  means  the  Initial  Term  plus  any  Renewal Terms. 48 MSA  USA  20190309 Page  17

30. “Third Party Claim” has the meaning setforth in Section 11(A) (Indemnification by RingCentral).

31. “Use  Policy”  refers  to  any  of  the  policies  identified  in  Section  5(B)  (UsePolicies). 49 Service  Attachment  – RC  Office  20181113 Page  18 SERVICE  ATTACHMENT  A
Service  Attachment  – RingCentral  Office  Services
This  Service  Attachment  is  a  part  of  the  Master  Services  Agreement  (the  “Agreement”)  that includes  the  terms  and  conditions  agreed  by  the  Parties  under  which  RingCentral  will  provide the  RingCentral  Office  Services  to  Customer.

1. Service Overview
RingCentral  Office  is  a  cloud-­‐based  unified  communications  service  that  includes  enterprise-­‐ class  voice,  fax,  text,  call  handling,  mobile  apps,  and  BYOD  capability  that  integrates  with  a growing  list  of  applications.

RingCentral  Office  includes
• VoiceServices,  including  extension-­‐to-­‐extension  calling  and  the  ability  to  make  and receive  calls  to  and  from  the  public  switched  telephone  network(PSTN) • RingCentral Meetings, a video and audio conferencing service, including screensharing • Collaboration  Tools,  including  One-­‐to-­‐One  and  Team  Chat,  File  Sharing,  task management,  SMS/Texting  (where  available)  and  other  innovativetools RingCentral  Office  Services  may  be  accessed  from  a  variety  of  user  End  Points,  including  IP  Desk Phones,  Desktop  Clients,  Web  Clients,  Mobile  Applications,  and  Software  Integrations.

2. Office  Purchase Plans
A. Tiers  of Service
RingCentral  Office  is  made  available  in  several  pricing  tiers,  which  are  described  more  fully  at https://www.ringcentral.com/office/plansandpricing.html.

While  RingCentral  offers  unlimited  monthly  plans  for  some  of  its  products  and  services, RingCentral  Services  are  intended  for  regular  business  use.  "Unlimited"  use  does  not  permit  any use  otherwise  prohibited  by  the  Acceptable  Use  Policy,  available  at https://www.ringcentral.com/legal/acceptable-­‐use-­‐policy.html,  including  trunking,  access stimulation,  reselling  of  the  Services,  etc.

B. Minute  and  Calling  Credit Bundles
Minute  Bundles,  e.g.,  Toll  Free  Minute  Bundles,  can  be  purchased  in  incremental  buckets  of minute  in  addition  to  any  number  of  minutes  included  with  the  purchased  tier.  Inbound  Toll Free  minutes  are  deducted  from  included  minutes,  purchased  Minute  Bundles, or  charged  as overage  at  the  rates  currently  in  effect.

International  Calling  Credit  Bundles  can  be  purchased  in  addition  to  any  base  amount  included with  the  purchased  tier.  International  External  Calls  are  charged  against  Calling  Credits  on  the Account per  destination  rates,  or  as  overage  once  Calling  Credits  are  exceeded.  Currently 50 Service  Attachment  – RC  Office  20181113 Page  19 effective  rates  are  available  at  https://www.ringcentral.com/support/international-­‐rates.html.

Extension-­‐to-­‐Extension  Calls  within  the  Customer  account  never  incur  any  usage  fee  and  are unlimited,  except  to  the  extent  that  such  calls  are  forwarded  to  another  number  that  is  not  on the  Customer  account.

Additional  Calling  Credits  may  be  purchased  through  the  Auto-­‐Purchase  feature,  which  can  be selected  for  automatic  purchase  in  various  increments  on  the  Administrative  Portal.  Auto-­‐ Purchase  is  triggered  when  the  combined  usage  of  all  End  Users  on  an  Account  exceeds  the  total Calling  Credits  or  when End  Users  make  calls  with  additional  fees  (e.g.,  411).

Minute  Bundles  and  Calling  Credit  Bundles  expire  at  the  end  of  month  and  cannot  roll  over  to the  following  month.  Auto-­‐Purchased  Calling  Credits  expire  twelve  (12)  months  from  date  of purchase.  Bundles  may  not  be  sold,  transferred,  assigned,  or  applied  to  any  other  customer.

3. N11  and  other Calling
Operator  Assisted  Calling,  311,  511  and  other  N11  Calling.  RingCentral  does  not  support  0+  or operator  assisted  calling  (including,  without  limitation,  collect  calls,  third  party  billing  calls,  900, or  calling  card  calls).  The  Services  may  not  support  211,  311,  411,  511  and/or  N11  calling  in  one or  more  service  areas.  Additional  charges  may  apply  for  these  calls.

4. Directory  Listing Service
RingCentral  offers  directory  listing  (the  “Directory  Listing  Service”).  If  Customer  subscribes  to  the Directory  Listing  Service,  RingCentral  will  share  certain  Customer  Contact  Data  with  third  parties as  reasonably  necessary  to  include  in  the  phone  directory  (“Listing  Information”).  This information  may  include,  but  is  not  limited  to,  Customer’s  company  name,  address,  and  phone numbers.  Customer  authorizes  RingCentral  to  use  and  disclose  the  Listing  Information  for  the purpose  of  publishing  in,  and  making  publicly  available  through,  third-­‐party  directory  listing services,  to  be  selected  by  RingCentral  or  third-­‐party  service  providers  in  their  sole  discretion.

Customer  acknowledges  that  by  subscribing  to  the  Directory  Listing  Service,  Customer’s  Listing Information  may  enter  the  public  domain  and  that  RingCentral  cannot  control  third  parties’  use of  such  information  obtained  through  the  Directory  Listing  Service.

Opt  Out.  Customer  may  opt  out  of  the  Directory  Listing  Service  at  any  time,  however RingCentral  is  not  obligated  to  have  Customer’s  Listing  Information  removed  from  third-­‐party directory  assistance  listing  services  that  have  already  received  Customer’s  information.

No  Liability.  RingCentral  will  have  no  responsibility  or  liability  for  any  cost,  damages,  liabilities, or  inconvenience  caused  by  calls  made  to  Customer’s  telephone  number;  materials  sent  to Customer,  inaccuracies,  errors  or  omissions  with  Listing  Information;  or  any  other  use  of  such information. RingCentral will not be liable to  Customer for any use by third parties of Customer’s Listing  Information  obtained  through  the  Directory  Listing  Service,  including  without  limitation the use of such information after  Customer has opted out of the Directory ListingService.

5. RingCentral  Global Office
RingCentral  Global  Office  provides  a  single  communications  system  to  companies  that  have 51 Service  Attachment  – RC  Office  20181113 Page  20 offices  around  the  world,  offering  localized  service  in  countries  for  which  Global  Office  is available.  Additional  information  related  to  Global  Office  Services  is  available  at http://www.ringcentral.com/legal/policies/global-­‐office-­‐countries.html.

This  section  sets  forth  additional  terms  and  conditions  concerning  RingCentral’s  Global  Office  for customers  that  subscribe  to  it.

A. Emergency  Service  Limitations  for  GlobalOffice
RingCentral  provides  access  to  Emergency  Calling  Services  in  many,  but  not  all,  countries  in which  RingCentral  Global  Office  is  available,  allowing  End  Users  in  most  countries  to  access Emergency  Services  (911  in  the  United  States  and  Canada,  999/112  in  the  United  Kingdom  and throughout  the  European  Union,  and  any  other  applicable  Emergency  Services  number).

Emergency  Services  may  only  be  accessed  within  the  country  in  which  the  Digital  Line  is assigned,  e.g.,  an  End  User  with  a  Digital  Line  assigned  in  Ireland  may  dial  Emergency  Services only  within  Ireland.  Access  to  Emergency  Calling  Services  in  RingCentral  Global  Office  countries, where  available,  is  subject  to  the  Emergency  Services  Policy,  available  at https://www.ringcentral.com/legal/emergency-­‐services.html.  Customer  must  make  available and  will  maintain  at  all  times  traditional  landline  and/or  mobile  network  telephone  services  that will  enable  End  Users  to  call  the  applicable  Emergency  Services  number.  Customer  may  not  use the  RingCentral  Services  in  environments  requiring  fail-­‐safe  performance  or  in  which  the  failure of  the  RingCentral  Services  could  lead  directly  to  death,  personal  injury,  or  severe  physical  or environmental  damage.

B. Global  Office  Provided  Only  in  Connection  with  Home Country Service.

RingCentral  provides  Global  Office  Service  only  in  connection  with  Services  purchased  in  the Home  Country.  RingCentral  may  immediately  suspend  or  terminate  Customer’s  Global  Office Services  if  Customer  terminates  its  Digital  Lines  in  the  Home  Country.  All  invoicing  for  the Global  Office  Services  will  be  done  in  the  Home  Country  on  the  Customer’s  Account,  together with  other  Services  purchased  under  this  Agreement,  using  the  Home  Country’s  currency.

Customer  must  at  all  times  provide  a  billing  address  located  in  the  Home  Country.

RingCentral  will  provide  all  documentation,  licenses,  and  services  in  connection  with  the  Global Office  Service  in  English;  additional  language  support  may  be  provided  at  RingCentral’s  sole discretion.

C. Relationships  with  Local Providers.

In  connection  with  the  provision  of  RingCentral  Global  Office Services,  RingCentral  relies  on  local providers  to  supply  certain  regulated  communication  services;  for  example  (i)  for  the  provision of  local  telephone  numbers  within  local  jurisdictions;  (ii)  to  enable  you  to  place  local  calls  within local  jurisdictions;  and  (iii)  to  enable  You  to  receive  calls  from  non-­‐RingCentral  numbers  on Customer’s  Global  Office  telephone  number(s),  by  connecting  with  the  local  public  switched telephone  network.  Customer  hereby  appoints  RingCentral  as  Customer’s  agent  with  power  of attorney  (and  such  appointment  is  coupled  with  an  interest  and  is  irrevocable  during  the  Term) to  conclude  and  enter  into  agreements  with  such  local  providers  on  Customer’s  behalf  to  secure such  services.

RingCentral’s  locally  licensed  affiliates  provide  all  telecommunications  services  offered  to Customer  within  the  countries  in  which  such  affiliates  are  licensed.  RingCentral,  Inc.,  is 52 Service  Attachment  – RC  Office  20181113 Page  21 responsible  for  all  contracting,  billing,  and  customer  care  related  to  those  services.

6. Definitions
Definitions.  Terms  used  herein  but  not  otherwise  defined  have  the  meanings  ascribed  to  them in  the  Agreement.  For  purposes  of  this  Service  Attachment,  the  following  terms  have  the meanings  set  forth  below:

1. “Digital  Line”  means  a  phone  number  assigned  to  an  End  User  or  a  specifically designated  location  (e.g.,  conference  room)  and  the  associated  voice  service  for inbound and outbound calling that permits the End User generally to make and receive calls  to  and  from  the  public  switched  telephone  network  as  well  as  to  and  from  other extensions  within  the  same Account.

2. “End  Point”  means  an  application  or  device  through  which  any  End-­‐User  might  access and/or  use  any  of  the  Services,  including  without  limitation  IP  Desk  Phones,  Desktop Clients,  Web  Clients,  Mobile  Applications,  and  SoftwareIntegrations.

3. “Extension-­‐to-­‐Extension  Calls”  means  calls  made  and  received  between  End  Points  on the Customer Account with RingCentral, regardless of whether the calls are domestic or international.

4. “External Calls” means calls made to or received from external numbers on the PSTN that  are  not  on  the  Customer  Account  with RingCentral.

5. “Home Country” means the United States or the country thatis otherwise designated as Customer’s  primary  or  home  country  in  the  Order Form. 53 Attachment  – PS  Agreement  20190309 Page  22
Attachment  B
SERVICE  ATTACHMENT  – RINGCENTRAL  PROFESSIONAL  SERVICES  AGREEMENT This  Service  Attachment  is  a  part  of  the  Master  Services  Agreement  (the  “Agreement”)  that  includes  the terms  and  conditions  agreed  by  the  Parties  under  which  RingCentral  will  provide  the  RingCentral Professional  Services  to  Customer.

In  the  event  of  any  conflict  between  the  provisions  of  the  Agreement  and  the  provisions  of  this Professional  Services  Agreement  (the  “PS  Agreement”),  such  provisions  of  this  PS  Agreement  will prevail.

1. Service Overview
RingCentral  shall  provide  the  implementation,  installation,  consulting,  configuration  services  and  other professional  services  (“Professional  Services”)  as  described  and  agreed  upon  in  writing  between  the Parties  pursuant  to  a  statement  of  work  (“Statement  of  Work”  or  “SOW”).

2. Project Phases
The  Professional  Services  may  be  delivered  in  one  or  more  phases.  The  SOW  will  specify  the  milestone, objectives,  Sites,  fees  and  other  components  that  are  included  in  the  scope  of  each  phase  (“Project Phase”).  The  Professional  Services  may  also  be  provided  on  a  time  and  material  basis  (“T&M  Services”) paid  by  the  hour  based  on  the  then  current  T&M  Services  hourly  rate  offered  by  RingCentral,  as specified  in  the  relevant  SOW.  Customer  agrees  that  the  delivery,  installation,  testing,  acceptance  and payment  for  the  Professional  Services  rendered  under  any  one  Project  Phase  is  not  dependent  on  the delivery,  installation,  testing,  acceptance  and  payment  for  the  Professional  Services  under  any  other Project  Phase.  Each  Project  Phase  will  be  billed  upon  Acceptance,  and  payment  for  each  Project  Phase  is due  in  full  within  the  applicable  payment  period  agreed  between  the  parties  and  is  non-­‐refundable.

3. Customer  Sites  and  Site Visits
In the event the Parties agree that the Professional Services must be performed at one or more Customer facility(ies)   (“Site(s)”),   the   Site(s)   will   be   separately   identified   in   the   applicable   SOW.   Each   visit   to   a separate  Customer  Site  will  be  considered  a  separate  “Site  Visit”.  When  so  stipulated  in  the  SOW,  each Site may constitute a Project Phase. Customer has the following obligations with respect to all Site Visits:
a. Customer   will  maintain   and  ensure   safe   working   conditions   at  each   Site   and   shall promptly inform the RingCentral project manager of any known hazardous conditions at  any  Site  prior  to  any  visit  by  RingCentral Personnel. b. Customer   shall   ensure   that   all   Site   hardware   and   network   environment   meets   or exceed the requirements set forth in the Statement of Work and in “RingCentral VoIP Network   Requirements   and   Recommendations”   which   can   found   at:
https://support.ringcentral.com/s/article/9233?language=en_US. c. Customershall provide RingCentral with all reasonable information, cooperation, and assistance   that   RingCentral   requests   in   connection   with   performing   the   Services, including without limitation providing RingCentral with access to Customer’s systems and networks and related system and network administrators. Any failure on the part of  Customer  to  provide  the  cooperation  requested  by  RingCentral,  or  to  provide  the information or hardware and software environment required, may result in the need 54 Attachment  – PS  Agreement  20190309 Page  23
for   a   Change   Order   to   contemplate   additional   fees   and   extended   timelines   to accommodate  Customer’s  failure  to  do  so.
d. Customer  shall  ensure  that  at  least  ten  (10)  business  days  prior  to  a  Site  Visit  or  as otherwise agreed in the applicable SOW, the Customer Project Managershall provide to   the   RingCentral   Project   Manager   the   following   information   for   the   Site   to   be visited:
i. the   first   and   last   name,   extension   number,   and   email   address   for   delivery   of message   notification   emails   of   each   User   for   which   the   Services   are   to   be implemented  at  the  Site  and  any  other  information  that  RingCentral  requests  to configure  the  digital  lines  that  are  part  of  such  Services  to  be  implemented  (this information needs to be in the form of a Microsoft Excel file suitable for use with the  Plan  Service’s  bulk  configuration utility);
ii. written orillustrated diagrams of Customer’s current and proposed dial plans and data  and  call  flows; and
iii. informationrelated to configurations, equipment, and deploymentrequirements for  the  Site,  as  requested  by RingCentral.

4. Late  Site  Visit Change.

The  Parties  acknowledge  and  agree  that  Customer’s  cancellation  or  change  of  the  dates  of  a  Site  Visit  at any  time  during  the  ten  (10)  business  days  immediately  prior  to  the  date  that  the  Site  Visit  is  scheduled to take place (a “Late Site Visit Change”) will cause RingCentral to  incur in expenses and losses (including without  limitation  RingCentral’s  costs  in  rescheduling  the  Site  Visit  and/or  loss  of opportunity  for  other business  during  the  period  during  which  such  Site  Visit  was  to  take  place).  Accordingly,  Customer  agrees that  for  each  Late  Site  Visit  Change,  Customer  shall  incur  (at  the  time  of  cancellation  or  change)  and  be liable   for,   as   liquidated   damages,   an   amount  equal   to  eight   (8)   hours   of   RingCentral   T&M   Services   at RingCentral’sthen-­‐current T&M Services hourly rate (set at $200/hr), as well as any Service Expenses that have already been expended by RingCentral. The Parties acknowledge and agree thatthis amountis a fair, reasonable, and appropriate pre-­‐estimate of the losses that RingCentral will incur as a result of any single Late  Site  Visit Change.

5. Professional  Services Acceptance
Each SOW will identify the specific criteria required forthe completion of each Project Phase (“Completion Criteria”).  Unless  otherwise  agreed  between  the  parties  in  the  SOW,  upon  RingCentral’s  completion  of the   Professional   Services   for  each   Project   Phase,   RingCentral  will   review   the  Completion   Criteria   with Customer  and  will  present  to   the  Customer   the  Professional  Services  Project  Completion  Signoff  Form (“PCF”) forthat Project Phase. Notwithstanding anything to the contrary in this PS Agreement or any SOW, RingCentral’s  obligations  under  any  Project  Phase  are  deemed  accepted  and   the  Professional  Services under   such  Project  Phase   shall  be  considered  completed  in   full  and  billable  upon  any  of   the   following (“Acceptance”):
a. Customer  executes  the PCF.
b. If  RingCentral  presents  Customer  with  the  PCF  and  the  Customer  fails  to  execute  the  PCF within three (3) days, unless the Customer provides to RingCentral, within those three (3) days,  with  a  detailed  description  of  the  items  that  are  outstanding  or  that  are  materially non-­‐ conforming  with  the  Completion  Criteria  applicable  to  the  specific  Project  Phase.  If RingCentral   timely   receives   a   rejection   notice,   then   RingCentral   will   complete   or   re-­‐ perform  any  portion  of  the  non-­‐conforming  Professional  Services  and  re-­‐submit  the  PCF for  the  Project  Phase  to  the  Customer  for  Acceptance  as  described  above.  If  RingCentral timely receives from the Customer a second rejection notice, and RingCentral, in its 55 Attachment  – PS  Agreement  20190309 Page  24
reasonable   discretion   determines   that   the   Professional   Services   for   the   Project   Phase were  properly  completed  in  accordance  with  the  Completion  Criteria,  the  Project  Phase will  be  deemed  to  have  been  Accepted.
c. Production Use: Unless otherwise agreed in writing between the parties, production use will  constitute  Acceptance  for  all  purposes  of  this  PSAgreement. d. T&M Services. Acceptance for T&M Services, if applicable and used in a SOW, is deemed accepted  upon performance.

6. Payment
a. The  SOW  will  set   forth  the   fees  that   the  Customer  will  pay  to  RingCentral   for  each  Project Phase,   and   the   rates   for   T&M   Services.   Customer   will   compensate   RingCentral   fees   and expenses   for  the  Services  as  set   forth  in  the  applicable  SOW.  Customer  acknowledges  and agrees that all fees and charges shall be due and payable without any deduction, withholding, or  offset  of  any  kind,  including  without  limitation  for  any  levy  ortax. b. Invoicing and Payment of Professional Servicesfees. Exceptto the extent otherwise provided in  a  SOW  or  this  Section,  all  amounts  due  under  this  PS  Agreement  for  Professional  Services other   than  T&M   Services,   shall   be   invoiced   upon   Acceptance   of  each   Project   Phase.   T&M Services will be invoiced Monthly in arrears. The payment term for each invoice is set forth  in the Agreement.
c. Service   Expenses.   In   addition   to   the   fees   and   expenses   set   forth   in   the   applicable   SOW, Customer  agrees   to   reimburse  RingCentral   for  its   fixed   travel,  meal,  and  lodging  expenses incurred   in   connection   with   any   Site   Visit   (“Service   Expenses”).   Travel,   meal,   and   lodging expenses   shall   be   invoiced   upon   Acceptance   of   each   Project   phase,   alongside all   other amounts  due  under  this  PS  Agreement,  on  a  per-­‐trip/per  resource  basis.  RingCentral  shall, after  Customer  request,  provide  information  verifying  the  deployment  of  on-­‐site  resources and  expenditure  of  Service Expenses.
d. Additional   Fees.   Customer   agrees   to   incur   and   be   liable   for   any   additional   fees   or   other amounts not provided for in this PS Agreement or  the applicable SOW. These Additional fees may  include,  but  are  not  limited  to  the following:
i. For  any  additional  Site  Visit(s)  not  included  in  the  SOW,  the  Customer  agrees  to  pay on  a  T&M  Services  basis,  with  a  minimum  fee  equal  to  eight  (8)  hours  of  RingCentral per  day  at  RingCentral’s  then-­‐current  T&M  Services  hourly  rate,  set at$200/hr.

7. Changes  to SOWs
Changes to any applicable SOW shall be made only in a mutually executed written change order between RingCentral  and  Customer   (a  “Change  Order”),  outlining   the   requested  change  and   the  effect  of   such change   on   the   Services,   including   without   limitation   the   fees   and   the   timeline   as   determined   by RingCentral   in   its   reasonable   discretion.   RingCentral   shall   have   no   obligation   to   commence   work   in connection   with   any   Change  Order   until   the   Change  Order   is   agreed   upon   by   both   Parties   in   writing.

RingCentral has no obligation to provide any Professional Services outside the scope of anSOW.

8. Term  and Termination
a. Term. This PS Agreementshallremain in effectfor as long as the Agreementisin effect, unless terminated  in  accordance  with  this Section.
b. Termination.  Either  Party  may  terminate  this  PS  Agreement,  in  whole  or  in  part,  withthirty (30)   days’   advance   written   notice   to   the   other   Party.   Unless   otherwise   specified   in   the termination  notice,  the  termination  of  one  SOW  or  Project  Phase  shall  not  necessarily  result 56 Attachment  – PS  Agreement  20190309 Page  25
in  the  termination  of,  or  otherwise  affect,  any  other  SOW  or  Project  Phase. c. Effect   of  Termination.  In   the  event   that   this   PS   Agreement,   a   SOW,   or   a   Project   Phase   is terminated,  in  whole  or  in  part,  for  any  reason  other  than  for  RingCentral’s  material  breach of  this  PS  Agreement,  Customer  shall  be  obligated  to  pay  RingCentralfor:
i. any  Professional  Services  and  T&M  Services  that  havebeen  rendered  up  until  the effective  date  of  the termination;
ii. all  applicable  Service  Expenses  incurred; and
iii. (50%)  of  the  fees  for  any  other  Professional  Services  not  yet  performed,  due  under the  Project  Phase(s)  being  cancelled,  if  termination  of  the  PS  Agreement,  SOW,  or  a Project   Phase   occurs   within   one   hundred   and   eighty   (180)   days   of   execution.   If termination  occurs  after  one  hundred  and  eighty  (180)  days  of  execution,  Customer shall  owe  all  outstanding  fees  for  any  Professional  Services  not  yet  performed,  due under  the  Project  Phase  being cancelled.
d. Post-­‐Termination  Notice  Wrap-­‐Up.  Upon  receiving  or  providing  notice  of  termination  of  this PS  Agreement,  RingCentral  shall  be  relieved  of  and  excused  from  any  obligation  to  continue to  perform  Services  or  to  perform  under  any  then-­‐current  SOWs  or  ProjectPhase. 57 Service  Attachment  – Contact  Center  Services  20181220 Page  26 SERVICE  ATTACHMENT  C
Service  Attachment  – RingCentral  Contact  Center  Services This  Service  Attachment  is  a  part  of  the  Master  Services  Agreement  (the  “Agreement”)  that includes  the  terms  and  conditions  agreed  by  the  Parties  under  which  RingCentral  will  provide the  RingCentral Contact  Center  Services  to  Customer.

In  the  event  of  any  conflict  between  the  provisions  of  the  Agreement  and  the  provisions  of  this Service  Attachment,  such  provisions  of  this  Service  Attachment  will  prevail.

1. Service Overview
RingCentral   Contact   Center   Services   is   a   contact   center   solution   consisting   of   inbound   and outbound   media   routing,   queuing,   and   distribution,   and   related   services,   applications,   and features,  whether  included  as  part  of  a  Subscription  Package  or  ordered  separately.

2. Billing  and Payment
A. Billing  During  the  Ramp-­‐Up Period.

During  the  Ramp-­‐Up  Period  You  shall  be  billed  for  the  Usage  and  for  the  Contact  Center  Services based  on  the  number  of  Seats  activated  on  Your  account.  Notwithstanding  the  above,  You  shall not  be  billed  for  any  Usage  or  Contact  Center  Services  for  Seats  activated  for  use  by  RingCentral or  its  subcontractors,  for  the  configuration  and  implementation  of  Your  Contact  Center  Services.

During  the  Ramp-­‐Up  Period,  Your  Contact  Center  Services  will  be  limited  to  five  (5)  ports.  After the   Ramp-­‐Up   Period,   or   when   total   number   of   CC   Contract   Seats   are   activated,   whichever happens  first,  the  number  of  ports  will  be  raised  to  the  contracted  amount.

B. Billing  After  Ramp-­‐Up Period.

Starting  immediately  after  the  end  of  the  Ramp-­‐Up  Period  and  until  the  end  of  the  Term,  or when  the  total  number  of  CC  Contract  Seats  are  activated,  whichever  happens  first,  You  agree to  pay  for:  i)  the  Contact  Center  Services  fees  for  at  least  the  number  of  Seats  set  forth  in  the Contact  Center  Services  Order  (as  amended  as  permitted  below)  (a  “CC  Contract  Seat”)  based on  the  per-­‐seat  pricing  set  forth  in  the  Contact  Center  Services  Order  (the  “CC  Contract  Seat Price”),  as  amended  from  time  to  time,  irrespective  of  the  number  of  Seats  actually  used; ii)  any additional  fees  set  forth  in  the  Contact  Center  Order  form.

C. Adding  New  Contact  Center  Contract Seats
You  may  add  CC  Contract  Seats  at  any  time  through  a  new  Contact  Center  Services  Order  or  a written  amendment  executed  by  You  and  RingCentral.  The  Contact  Center  Services  fees  related to  these  additional  CC  Contract  Seats  will  be  billed  at  the  per-­‐seat  price  set  forth  in  the  Contact Center  Order  form.  For  the  avoidance  of  doubt,  You  will  be  required  to  pay  for  Contact  Center Services  fees  related  to  these  additional  CC  Contract  Seats  until  the  end  of  the  Term.

D. Adding  On-­‐Demand  Contact  Center Seats
At  any  time,  You  may  utilize  additional  Seats  with  your  Contact  Center  Services  on  an  as-­‐needed basis 58 Service  Attachment  – Contact  Center  Services  20181220 Page  27 (each,  an  “On-­‐Demand  CC  Seat”).  You  will  be  charged   for  any  Contact  Center  Services  at   the  rate  of the  CC  Contract  Seat  Price  plus  twenty  dollars  ($20)  per  month  per  Seat  (the  “On-­‐ Demand  CC  Price”) until  You  remove  this  Seat  from  Your  Contact  Center  Services  subscription  (which  You  may  do  at  any time  in  your  discretion).  Contact  Center  Services  fees  for  any  On-­‐ Demand  CC  Seats  will  be  charged  for the   full  month,   regardless  of   the  number   of  days  used.  For  each  monthly  billing  period,  You  will  be charged  for  the  highest  number  of  On-­‐Demand  CC  Seats  used  within  such  billing  period.

3. Contact  Center  Services,  Settings,  and Modifications The  settings  and  preferences  for  your  Contact  Center  Services,  including  without  limitation  user rights,  user  skills,  and  permissions;  routing,  points  of  contact,  scripts;  registration  Information; and   activation   of   On-­‐Demand   CC   Seats,   among   others,   may   be   set   and   modified   by   those individuals  whom  You  allow  to  have  access  to  the  web  console  (“Account  Administrators”).  The Customer  acknowledges  that  the  acts  or  omissions  of  the  Account  Administrators  may  result  in additional  charges  or  affect  the  Contact  Center  Services.  The  Customer  will  be  solely  responsible for  the  acts  or  omissions  of  the  Account  Administrators.

4. Use  of  Contact  Center Services
You  acknowledge  and  agree that  all  use  of  the  Contact  Center  Services  shall  be  subject  to  this Service  Attachment  and   the  Agreement,  including  without  limitation   the  use  policies  and  data privacy policies in Sections 5 and 9. You acknowledge and agree that You are fully responsible and liable   for  all  use  of  the  Contact  Center  Services,  any  software  or  hardware  used  in  conjunction with the Contact Center Services, and any and all fees and charges that are incurred as a result of such   use.   Notwithstanding   anything   to   the   contrary   stated   in   the   Agreement,   the   use   of   the Contact  Center  Services  shall  be  subject  to  the  followingterms:
a. NO  911  SERVICE.  YOU  ACKNOWLEDGE  AND  AGREE  THAT  911  /  EMERGENCY  CALLS OR  MESSAGES  MAY   NOT   BE   PLACED   OR   SENT   THROUGH   THE   CONTACT   CENTER SERVICES, AND   NO   911   CALLING   OR   SMS   OR   OTHER   MESSAGING   SERVICE   IS OFFERED  OR  PROVIDED  WITH  THE  CONTACT  CENTER  SERVICES.  YOU  MUST  MAKE AVAILABLE  ALTERNATIVE  ARRANGEMENTS  TO  PLACE  911CALLS. b. Customer  911  Notification  Obligations.  You  represent,  warrant,  and  covenant that:
(i) You  shall  ensure  that  any  person  who  might  use  the  Contact  Center  Services  or  be present   at   the   physical   location   where   any   the   Contact   Center   Services   might   be accessed  or  used  is  fully  informed  and  aware  that  he  or  she  will  not  be  able  to  place calls   or   send  messages   to   911   or   other  emergency   response   services   through   the Contact  Center  Services;  and  (ii)  You  shall  provide  all  of  the  foregoing  parties  with  an alternate   method   by   which   to   place   such   calls   and,   as   applicable,   to   send   such messages.

5. Definitions
Terms  used  herein  but  not  otherwise  defined  have  the  meanings  ascribed  to  them  in  the Agreement.  For  purposes  of  this  Service  Attachment,  the  following  terms  have  the  meanings set  forth  below:

1. “Contact  Center  Materials”  means  documentation, either  electronic  or  otherwise, that RingCentral  provides  or  makes  available  to  the  Customer  describing  the  Contact  Center 59 Service  Attachment  – Contact  Center  Services  20181220 Page  28 Services,  including  the  components  of  each  Subscription  Package,  if  applicable,  and  any  other features  and  functionality  offered  as  part  of  the  Contact  Center  Services.  The  Contact  Center Materials  may  include  without  limitation  manuals,  product  descriptions,  user  or  installation instructions,  diagrams,  printouts,  listings,  flowcharts  and  training  materials  related  to  the Contact  Center  Services.

2. “Contact   Center   Services  Order”   is   an   order   form  executed   by   the   Parties   under   the terms   of   the   Agreement   and   this   Service   Attachment,   setting   out   the   details   of   the subscription  to  the  Contact  Center  Services,  including  any  Subscription  Package,  and  any additional  products,  services  and  functionality  purchased  by  theCustomer

3. “Ramp-­‐Up  Period”  is  the  period  of  sixty  (60)  days  starting  on  the  Start  Date  set  forth  in the  Contact  Center  Services  Order Form.

4. “Seat” means a  license for a single named person to use the Contact  CenterServices.

5. “Subscription  Package”  is  a  set  of  Contact  Center  Services  features  and  applications,  as further  defined  in  the  Contact  Center  Materials,  that  could  be  ordered  as a bundle.

6. “Usage”  means  any  charges  incurred  in  connection  with  the  use  of  Your  Contact  Center Services,   including,   without   limitation,   local,   long-­‐distance,   international,   and   toll-­‐free minutes,   charges,   ports,   and   any   products   listed   on   the   Contact   Center   Service  Order Form.
60 Attachment  -­‐ CloudConnect  20180705 Page  29
SERVICE  ATTACHMENT  D
SERVICE  ATTACHMENT  –CLOUDCONNECT
This  Service  Attachment  is  a  part  of  the  Master  Services  Agreement  (the  “Agreement”)  that  includes  the terms  and  conditions  agreed  by the  Parties  under  which  RingCentral  will  provide  the  RingCentral CloudConnect  Service  to  Customer.

In  the  event  of  any  conflict  between  the  provisions  of  the  Agreement  and  the  provisions  of  this CloudConnect  Service  Attachment,  such  provisions  of  this  Service  Attachment  will  prevail.

1. Service Overview
CloudConnect is  an  add-­‐on  service  to  RingCentral  Services  providing  a  private  Ethernet  switching infrastructure  and  certain  ports  on  such  switching  infrastructure  to  allow  interconnection  between  Your private  MPLS  or  Ethernet  connection,  provided  by  Your  Preferred  Network  Service  Provider,  and  the RingCentral  Cloud,  via  an  External  Network  to  Network  Interface  (“ENNI”).  Each  CloudConnect  order shall  be  provisioned  for  a  single  physical  location  for  up  to  a  maximum  of  200  Mbps.  Customers  may order  CloudConnect  in  multiple  quantities  for  a  given  physical  location.

2. Billing  and Payment
Billing  and  Payment.  CloudConnect  will  be  included  in  your  monthly  RingCentral  bill  as  a  monthly  line-­‐ item  charge.  You  agree  to  pay  the  charges  and  fees  set  forth  in  your  bill  for  CloudConnect  pursuant  to the  terms  and  conditions  set  forth  in  Section  3  of  the  Agreement  between  the  Parties.

Billing,  Purchase,  and  Other  Terms  for  CloudConnect.  You  will  be  billed  for  each  CloudConnect ordered,  with  a  minimum  requirement  of  one  CloudConnect interconnection  per  physical  location  for which  you  order  the  service.  CloudConnect  is  not  available  as  a  standalone  service.

3. Use  of CloudConnect
CloudConnect  requires  you  to  order  a  Circuit  from  a  CloudConnect  Preferred  Network  Service  Provider.

In  the United  States,  your  Circuit  must  adhere  to  the  following  bi-­‐directional  service  parameters:
• Capacity  -­‐ 200  Mbit/s,  without  any  bandwidth  limitationsimposed. • Data  Delivery  Rate  > 95%
• Packet  loss  < 1%
• Latency  <  50  msec
• Jitter  <  10 msec
RingCentral  shall  not  be  responsible  for  or  subject  to  any  liability  arising  from  the  failure  of  your  Circuit to  meet  the  minimum  specifications  or  to  otherwise  operate  as  intended.  RingCentral’s  liability  for CloudConnect  under  the  Agreement  shall  be  limited  to  the  interconnection  between  your  Circuit  and the  RingCentral  Cloud.

4. Definitions
Terms  used  herein  but  not  otherwise  defined  have  the  meanings  ascribed  to  them  in  the  Agreement.

For  purposes  of  this  Service  Attachment,  the  following  terms  have  the  meanings  set  forth  below:
a) “Capacity” means the maximum number of bits persecond that can be passed across the Circuit. b) “Circuit” means a Multiprotocol  Label Switching (MPLS) circuit provisioned from a CloudConnect 61 Attachment  -­‐ CloudConnect  20180705 Page  30
Preferred  Network  Service  Provider  at  any  location  where  the  customer  has  ordered CloudConnect.
c) “Data Delivery Rate” means the guarantee that the Circuit will remain at the stated capacity rate.
d) “Exchange Point” means the point of interconnectivity between the Circuit and the RingCentral circuit.
e) “Jitter” means the variation in frame arrival time assuming that the packets were injected into the  Circuit  at  a  fixed rate.
f) “Latency” means the one-­‐way delay of  frame bits traveling across the Circuit, expressed in milliseconds.
g) “Packet Loss” means the percentage of ingress framesthat do not arrive at the termination point of  the Circuit.
h) “RingCentral Cloud” means RingCentral’s cloud-­‐based platform for business voice, fax, and text communication.
i) “Preferred Network Service Provider” means a network service provider with which RingCentral can  provision  a  CloudConnectinterconnection.
62 Attachment  – SLAOF  20190125 Page  31
ATTACHMENT  E
SERVICE  LEVEL  AGREEMENT  FOR  RINGCENTRAL  OFFICE  SERVICES This  Service  Level  Agreement  for  Office  Services  (the  “Office  SLA”)  is  a  part  of  the  Master Services  Agreement  (the  “Agreement”)  that  includes  the  Service  Availability  levels  RingCentral commits  to  deliver  on  the  RingCentral  Network  for  RingCentral  Office  Services.

1. Overview
RingCentral  will  maintain  the  following  performance  levels:

Performance  Level
Voice  Services  Availability
&
Video  Conferencing  Availability
(Monthly  Calculation)

99.999%
Quality  of  Voice  Service
(Monthly  Calculation)

3.8  MOS  Score

2. Minimum Eligibility
Customer  is  entitled  to  the  benefits  of  this  Office  SLA  only  to  the  extent  that  Customer  maintains a  minimum  of  fifty  (50)  Digital  Lines  under  the  Office  Service  Attachment  with  a  minimum  twelve (12)  month  Term.  This  Office  SLA  shall  not  apply  to  any  period  of  time  where  Customer  does not  meet  the  foregoing  requirements.

3. Service  Delivery Commitments
a. Calculation  of  Service  Availability  for  Voice  Services  and  VideoConferencing.

Service  Availability  =  [  1  – ((number  of  minutes  of  Down  Time  x  number  of  Impacted  Users) /  (total  number  users  x  total  number  of  minutes  in  a  calendar  month))]  x  100 Availability  shall  be  rounded  to  nearest  thousandth  of  a  percent  in  determining  the applicable  credit.  Service  Credits  for  Down  Time  will  not  exceed  30%  MRC. b. Calculation  of  Service Credits
Customer  is  entitled  to  the  Accelerated  Service  Credits  calculated  based  on  the  table below
63 Attachment  – SLAOF  20190125 Page  32
b.1 Accelerated  Service  Credit Table
Voice  Service  or  Video
Conferencing  Availability
Service  Credits
≥  99.999  % 0%  MRC
≥  99.500  and  <  99.999% 5%  MRC
≥  99.000  and  <  99.500% 10%  MRC
≥  95.000  and  <  99.000% 20%  MRC
<  95.000% 30%  MRC
c. No  Cumulative Credits
The   Customer   may   not   “stack”   Service   Credits   for   the   same   incident.  Where   a   single incident   of   Down   Time   affects   both   Voice   Services   and   Video   Conferencing   Services resulting  in  Service  Credits  under   this  Office  SLA,  Customer  is  entitled   to  claim  Service Credits  for  one  of  the  Services  but  not  for  both.

Where   a  single   incident   of   Down   Time   affects   Office   Services   and   any   other   Services provided  by  RingCentral  and  covered  under  a  separate  service  level  agreement  executed between   the   parties,   resulting  in   Service   Credits   under   both   agreements,   Customer   is entitled  to  claim  Service  Credits  under  one  of  the  agreements,  but  not  for  both.

Service   Credits   to   be   paid   under   this   Office   SLA   will   be   calculated   based   Customer’s RingCentral  Office  MRC  only  and  will  not  include  any  other  fees  paid  by  RingCentral  for any  other  Services,   (e.g.,  Contact  Center  Services).  Service  Credits  may  not  exceed  the total  MRC  paid  for  the  relevant  Services.
d. Qualifying  for  Service Credits.

Service  Credits  for  Down  Time  will  accrue  only  to  the  extent:
i. Down  Time  exceeds  1minute;
ii. Customer  reports  the  occurrence  of  Down  Time  to  RingCentralCustomer Service  by  opening  a  Support  Case  within  twenty-­‐four  (24)  hours  of  the conclusion  of  the  applicable  Down  Time  period  and  in  accordance  with RingCentral’s  published  customer  service procedures; iii. RingCentral confirms that the Down Time was the result of an outageor fault  on  the  RingCentral  Network; and
iv. Customer  is  not  in  material  breach  of  the  Agreement,  including  its payment  obligations.
v. Customer  must  submit  a  written  request  for  Service  Credits  to RingCentral  Customer  Service  within  thirty  (30)  days  of  the  date  the Support  Case  was  opened  by  Customer,  including  a  short  explanation  of the  credit  claimed  and  the  number  of  the  corresponding  Support Case; 64 Attachment  – SLAOF  20190125 Page  33

4. Quality  of  ServiceCommitments
a. Quality  of  Service  Targets.  RingCentral  will  maintain  an  average  MOS  score  of  3.8 over each calendar month for Customer Sites in the Territory, except to the extent that  Customer  endpoints  connect  via  public  WiFi,  a  low  bandwidth  mobile  data connection (3G or lower), or Customer uses of narrowband  codecs such  asG.729. b. Quality  of  Service  Report:  Customer  may  request  a  Quality  of  Service  Report  for  the preceding  calendar  month  by  submitting  a  Support  Case.  RingCentral  will  endeavor to  provide  the  Quality  of  Service  Report  within  five  (5)  businessdays. c. Diagnostic  Investigation:  If  the  Quality  of  Service  Report  shows  a  failure  to  meet  the target 3.8 average MOS as calculated underthis Section, RingCentral will use industry-­‐ standard diagnostic techniquesto investigate the cause of the failure. Customershall cooperate  with  RingCentral  in  this  investigation  fully  and  in  goodfaith. d. Diagnostic   Remediation.   Based   on   its   investigation,   RingCentral   will   provide   a reasonable determination of the root cause(s) of any failure for the quality of service to   meet   the   target   MOS   of   3.8.   RingCentral   will   resolve   any   root   cause(s)   on   the RingCentral  Network;  Customer  shall  timely  implement  settings  or  other  resolution advised  by  RingCentral  to  improve  the  quality  ofservice.

5. Chronic  Service Failures
a. Service Availability: Customer may terminate the Agreement without penalty, and will  receive  a  pro-­‐rata  refund  of  all  prepaid,  unused  fees  in  the  following circumstances if RingCentral fails to meet a Service Availability of at least 99.9% on the RingCentral Network for Voice Services or Video Conferencing during any three (3)  calendar  Months  in  any  continuous  6-­‐Month  period,  and  customer  has  timely reported  Down  Time  as  set  forth  herein.
b. Quality  of  Service:  Customer  may  terminate  the  affected  Customers  Sites  under  its Agreement  without  penalty,  and  will  receive  a  pro-­‐rata  refund  of  all  prepaid,unused fees  in  the  following  circumstances  if  RingCentral  fails  to  meet  a  minimum  3.5  MOS, as  measured  in  duly  requested  Quality  of  Service  Reports,  for  the  affected  Customer Sites  within  four  (4)  months  of  the  date  of  Customer’s  initial  Support  Case requesting  a  Quality  of  Service  Report,  except  that  such  right  inures  only  to  the extent  that  Customer  has  complied  fully  and  in  good  faith  with  the  cooperation requirements  and  timely  implemented  all  suggestions  from  RingCentral,  in RingCentral’s  sole  reasonable judgment.
c. To  exercise  its  termination  right  under  this  Office  SLA,  Customer  must  deliver written  notice  of  termination  to  RingCentral  no  later  than  ten  (10)  business days  after  its  right  to  right  to  terminate  under  this  Section accrues.

6. Sole Remedy
The  remedies  available  pursuant  to  this  Office  SLA  (i.e.  the  issuance  of  credits  and termination  for  chronic  service  failure)  shall  be  Customer’s  sole  remedy  for  any  failure  to meet  committed  services  levels  under  this  Office  SLA.

7. Definitions
Terms  used  herein  but  not  otherwise  defined  have  the  meanings  ascribed  to  them  in  the Agreement.  For  purposes  of  this  Service  Level  Agreement,  the  following  terms  have  the meanings  set  forth  below:
a) “Down   Time”   is   an   unscheduled   period   during   which   the   Voice   Services   or   Video Conferencing  Service  for  RingCentral  Office  on  the  RingCentral  Network  are  interrupted 65 Attachment  – SLAOF  20190125 Page  34
and  not  usable,  except  that  Down  Time  does  not  include  unavailability  or  interruptions due   to   (1)   acts   or   omissions   of   Customer;   (2)   an   event   of   a   Force   Majeure;   or   (3) Customer’s  breach  of  the  Agreement.  Down  Time  begins  to  accrue  after  one  (1)  minute of  unavailability,  perincident.
b) “Impacted  User”  means  a  user  with  a  Digital  Line  and/or  Video  Conferencing   services affected   by   Down   Time.   In   the   event   that   due   to   the   nature   of   the   incident   it   is   not possible  for  RingCentral  to  identify  the  exact  number  of  users  with  a  Digital  Line  and/or Video   Conferencing   services   affected   by   Down   Time,   RingCentral   will   calculate   the Impacted  Users  on  a  User-­‐Equivalency  basis  as  definedbelow. c) “MOS”  means  the  Mean  Opinion  Score,  determined  according  to  the  ITU-­‐T  E-­‐model,  as approved   in   June   2015,   rounding   to   the   nearest   tenth   of   a   percent.   MOS   provides   a prediction  of  the  expected  voice  quality,  as  perceived  by  a  typical  telephone  user,  for  an end-­‐to-­‐end   (i.e.  mouth-­‐to-­‐ear)   telephone   connection   under   conversational   conditions.

MOS   is   measured   by   RingCentral   using   network   parameters   between   the   Customer endpoint,   e.g.,   the   IP   Phone   or   Softphone,   and   the   RingCentral   Network,   and   will accurately  reflect  quality  of  the  call  to  the  caller  using  the  VoiceServices. d) “MRC”  means  the  monthly  recurring  subscription  charges  (excluding  taxes, administrative or government mandated fees, metered billings, etc.) owed by  Customer to RingCentral for Office Services for the relevant month. If customer is billed other than on  a  monthly  basis,  MRC  refers  to  the  pro-­‐rata  portion  of  the  recurring  subscription charges  for  the  relevant  calendar  month.  MRC  does  not  include  one-­‐time  charges  such as  phone  equipment  costs,  set-­‐up  fees,  and  similar  amounts,  nor  does  it  include  any charges  or  fees  for  services  other  than  Office Services. e) “Quality  of  Service  Report”  means  a  technical  report  provided  by  RingCentral,  detailing MOS  and  related  technical  information.
f) “RingCentral Network” means the network and supporting facilities between and among the  RingCentral  points  of  presence   (“PoP(s)”),  up   to  and  including   the  interconnection point between the RingCentral’s network and facilities, and the public Internet, private IP networks,  and  the  PSTN.  The  RingCentral  Network  does  not  include  the  public  Internet, a  Customer’s  own  private  network,  or  the  Public  Switched  Telephone Network(PSTN). g) “Service   Availability”   is   the   time   for   which   Voice   Services   and   Video   Conferencing Services  for  RingCentral  Office  are  available  on  the  RingCentral  Network,  expressed  as  a percentage  of  the  total  time  in  the  relevant  calendar  month,  and  calculated  as  set  forth above.
h) “Service  Credits”  means   the  amount   that  RingCentral  will  credit  a  Customer’s  account pursuant  to  this  Office SLA.
i) “Site”   means   a   physical   location   in   the   Territory   at   which   Customer   deploys   and regularly  uses  at  least  five  (5)  RingCentral  Digital  Lines.  A  Digital  Line  used  outside  such physical  location   for  a  majority  of  days  in   the   relevant  calendar  month,   such  as  home offices,  virtual  offices,  or  other  remote  use,  will  not  be  included  in  the  line  count  for  this purpose.
j) “Support   Case”   means   an   inquiry   or   incident   reported   by   the   Customer,   through   its helpdesk,   to   RingCentral’s   Customer   Care   department,   by   placing   a   telephone   call   as outlined  at http://success.ringcentral.com/RCContactSupp. k) “Territory”  means  those  countries  in  which  Customers  subscribes  to  RingCentral  Office or  Global  Office Services.
l) “User-­‐Equivalency”   means   the   calculation   made   by   RingCentral   to   estimate   the percentage  of  the  Voice  Services  and/or  Video  Conferencing  Services  impacted  by the Down  Time.  RingCentral  may  use  number  of  calls,  network,  device  information,  vendor and  customer  reports,  and  its  own  technical  expertise  to  make  these  calculations. 66 Attachment  – SLAOF  20190125 Page  35
m) “Video  Conferencing”  means  the  cloud-­‐based  video  conferencing  service  that  unifies video  and  audio  conferencing,  mobility  and  web  meetings  offered  byRingCentral. n) “Voice Services” means the audio portion of the Services, across endpoints, including the Softphone,  and  IP  desk phone.
67 Attachment  – SLACC  20180523 Page  36
ATTACHMENT  F
SERVICE  LEVEL  AGREEMENT  FOR  CONTACT  CENTER  SERVICES This  Service  Level  Agreement  for  Contact  Center  Services  (the  “Contact  Center  SLA”)  is  a  part  of the  Master  Services  Agreement  (the  “Agreement”)  that  includes  the  Service  Availability  levels RingCentral  commits  to  deliver  on  the  RingCentral  Network  for  Contact  Center  Services.

1. Overview
RingCentral  will  maintain  the  Quality  of  Service  for  Contact  Center  Services  at  the  performance levels  as  defined  below:

Core  Services Predictive  Dialing Workforce
Optimization
Service  Availability
(Monthly  Calculation)

99.99% 99.90% 99.50%
Maximum  Credit 15%  of  MRC 20%  of  MRC 20%  of  MRC

2. Minimum Eligibility
Customer  is  entitled  to  the  benefits  of  this  Contact  Center  SLA  only  to  the  extent  that  Customer maintains  a  minimum  of   ten   (10)  Contact  Center  Seats  under   the  Agreement  with  a  minimum twelve   (12)  month  Initial  Term  and  twelve   (12)  month  Renewal  Term.  This Contact  Center  SLA shall   not   apply   to   any   period   of   time   where   Customer   does   not   meet   the   foregoing requirements.

3. Service  Delivery Commitments
a. Calculation  of  Service Availability.

Service   Availability   =   [   1   – ((number   of   minutes   of   Down   Time   x   number   of impacted  users)  /   (total  number  users  x  total  number  of  minutes  in  a  calendar month))  x  100]
Availability  shall  be  rounded  to  nearest  hundredth  of  a  percent  in  determining  the applicable  credit.
b. Calculation  of  Service Credits.
i. Service  Credits  only  begin  to  accrue  after  Service  Availability  falls  below  a certain  percentage  (shown  in  the  tables below).
ii. Customer  is  entitled  to  Core  Services  Service  Credits  according  tothe following table:
68 Attachment  – SLACC  20180523 Page  37
Service  Availability Service  Credits
≥  99.99% 0%  MRC
≥  99.95  and ≤  99.98% 5%  MRC
≥  99.90  and  ≤  99.94% 10%  MRC
<  99.90% 15%  MRC
iii. Customer  is  entitled  to  Predictive  Dialing  Service  Credits  according  tothe following table:

Service  Availability Service  Credits
≥  99.90% 0%  MRC
≥  99.00  and  ≤  99.89% 5%  MRC
<  99.00% 20%  MRC
iv. Customer  is  entitled  to  Workforce  Optimization  Service  Credits  accordingto the  following table:

Service  Availability Service  Credits
≥  99.50% 0%  MRC
≥  99.00  and  ≤  99.49% 5%  MRC
<  99.00% 20%  MRC
c. Qualifying for Service Credits. Service Credits for Down Time will accrue only to the extent:
i. Service Availability falls below the percentage for each relevant Contact Center  Service  as  illustrated  in  the  tables  (above)  under  Calculation  of Service Credits.
ii. Customer  reports  the  occurrence  of  Down  Time  to  RingCentralCustomer Service  by  opening  a  Support  Case  within  twenty-­‐four  (24)  hours  of  the beginning  of  the  applicable  Down  Time  period  and  in  accordance  with RingCentral’s  published  customer  service procedures; iii. Customer  submits  a  written  request  for  Service  Credits  to  RingCentral Customer Service within ten (10) business days of the date the SupportCase was  opened  by  Customer,  including  a  short  explanation  of  the  credit claimed  and  the  number  of  the  corresponding  Support  Case; 69 Attachment  – SLACC  20180523 Page  38
iv. RingCentral  confirms  that  the  Down  Time  was  the  result  of  an  outageor fault  on  the  RingCentral  Network; and
v. Customer  is  not  in  material  breach  of  the  Agreement,  including  its payments  obligations.
d. Finality  of  Decisions.  Credits  may  be  issued  in  RingCentral’s  sole  reasonable discretion and will expire at the expiration or termination of the Agreement.

4. Chronic  Service Failures
a. Service  Availability:  Customer  may  terminate  the  Agreement  without  penalty  and will  receive  a  pro-­‐rata  refund  of  all  prepaid,  unused  fees  if  customer  accrues Maximum  Service  Credits  for  Down  Time  for  Contact  Center  Core  Services  during any three (3) calendar Months in any continuous 6-­‐Month period, and customer has timely  reported  Down  Time  as  set  forth herein.
b. To  exercise  its  termination  right under  this  Contact  Center  SLA,  Customer  must deliver written notice of termination to RingCentral no later than ten (10) business days  after  its  right  to  terminate  under  this  Section accrues.

5. Sole Remedy
The  remedies  available  pursuant  to  this  Contact  Center  SLA  (i.e.,  the  issuance  of  credits  and termination  for  chronic  service  failure)  shall  be  Customer’s  sole  remedy  for  any  failure  to meet  committed  services  levels  under  this  Agreement.  For  the  avoidance  of  doubt,  this clause  does  not  bar  or  otherwise limit  the  remedies  Customer  may  otherwise  have  for RingCentral’s  breach  of  the  Agreement,  subject  to  the  limitations  therein.

6. Definitions
Definitions.  Terms  used  herein  but  not  otherwise  defined  have  the  meanings  ascribed  to  them in  the  Agreement.  For  purposes  of  this  Service  Level  Agreement,  the  following  terms  have  the meanings  set  forth  below:
a) “Automatic  Call  Distributor”  or  “ACD”  means  a  module  that  uses  skills-­‐based  routing  to routeincoming  calls,  emails,  chats,  and  other  interactions  to  the  best available  agent. b) “Contact  Center  Services”  include  Core  Services,  Predictive  Dialing  Services,  and Workforce Optimization.
c) “Core  Services”  includes  the  following services:
(i) place or  receive a domestic or  international voice phone call over  a Virtual Extension;
(ii) receive  a  call  from  an  8YY  service  on  a  Virtual  Extension; and (iii) contact  routing  services  for  ACD,  IVR  or  outbound  call campaigns, (iv) client-­‐side  user  interface  and  computer  telephony  interface  APIs  in  orderto receive  or place  a  call,  and
(v) all   real-­‐time  communication  channels   to   receive  and   send  communications   to customers  through  non-­‐voice  communication  channels  such  as  SMS  and  chat,  if 70 Attachment  – SLACC  20180523 Page  39
available  and applicable.
d) “Down  Time”  is  an  unscheduled  period  during  which  the  Contact  Center  Services  on  the RingCentral  Network  are  interrupted  and  not  usable,  except  that  Down  Time  does  not include  unavailability  or  interruptions  due  to   (1)  acts  or  omissions  of  Customer;   (2)  an event  of  a  Force  Majeure;  or  (3)  Customer’s  breach  of  theAgreement. e) “Interactive  Voice  Response”  or  “IVR”  means  a  module  that  allows  customers  to  script automated   voice   interactions,   accessing   third   party   services   and   databases   when needed  to  service  the customer.
f) “MRC”  means  the  monthly  recurring  subscription  charges  (excluding  taxes, administrative or government mandated fees, metered billings, etc.) owed by Customer to  RingCentral  for  Contact  Center  Services  for  the  relevant  month.  If  customer  is  billed other  than  on  a  monthly  basis,  MRC  refers  to  the  pro-­‐rata  portion  of  the  recurring subscription  charges  for  the  relevant  calendar  month.  MRC  does  not  include  one-­‐time charges  such  as  phone  equipment  costs,  set-­‐up  fees,  and  similar  amounts,  nor  does  it include any charges  or fees  forservices other than Contact Center Services. g) “Predictive  Dialing  Services”  includes  the  following features:
(i) Personal  ConnectionTM Outbound Solution
(ii) Supplier Dialer,
(iii) Campaign Manager,
(iv) Agent  Dialer, and
(v) Reporter.
h) “RingCentral Network” means the network and supporting facilities between and among the  RingCentral  points  of  presence   (“PoP(s)”),  up   to   and  including   the  interconnection point between the RingCentral’s network and facilities, and the public Internet, private IP networks,  and  the  PSTN.  The  RingCentral  Network  does  not  include  the  public  Internet, a  Customer’s  own  private  network,  or  the  Public  Switched  Telephone  Network   (PSTN).

The   RingCentral   Network   includes   the   facilities   of   underlying   provider   of   the   Contact Center  Services  subcontracted  by RingCentral.
i) “Service  Availability”  is  the  time  for  which  Contact  Center  Services  are  available  on  the RingCentral Network, expressed as a percentage of the total time in the relevant calendar month,  and  calculated  as  set  forth below.
j) “Service  Credits”  means   the  amount   that  RingCentral  will  credit  a Customer’s  account pursuant  to  this  Contact  Center SLA.
k) “Support   Case”   means   an   inquiry   or   incident   reported   by   the   Customer,   through   its helpdesk,   to   RingCentral’s   Customer   Care   department,   by   placing   a   telephone   call   as outlined  at http://success.ringcentral.com/RCContactSupp. l) “Workforce  Optimization”  includes  the  following features:
(i) Supplier  Workforce Manager,
(ii) Supplier  Quality Management,
(iii) Supplier  Performance Management,
(iv) Supplier  Speech  and Text Analytics.
m) “Virtual  Extension”  refers  to  the  access  provided  to  the  audio  portion  of  the  Contact 71 Attachment  – SLACC  20180523 Page  40
Center Services, which allows  the user for  a  Seat to place  and receive calls. 72 Attachment  – SLAENT  20190108 Page  41
ATTACHMENT  G
SERVICE  LEVEL  AGREEMENT  FOR  SUPPORT  SERVICES
This  Service  Level  Agreement  for  Support  Services  (the  “Support  SLA”)  is  a  part  of  the  Master  Services Agreement  (the  “Agreement”)  that  includes  the  service  levels  and  objectives  for  the  management  and resolution  of  Customer  initiated  Support  Cases.
1) RingCentral Support
a) Support Case
For non-­‐urgentsupport requests, Customer may utilize the RingCentral support portal located at http://support.ringcentral.com (“Web  Case”).  For  urgent  support  requests,  Customer  shall utilize  the  support  number  located  on  the  portal  (“PhoneCase”). b) Support Availability.

RingCentral  will  maintain  technical  support  via  telephone  and  web  access  twenty-­‐four  (24) hours  per  day,  seven  (7)  days  per  week  and  three  hundred  sixty-­‐five  (365)  days  per  year. c) Response Objectives.

1. Average Phone Case Response Time SLA – RingCentral shall endeavor to answerseventy-­‐five percent  (75%)  of  all  Phone  Cases  received  in  calendar  month  within  an  average  of  two  (2) minutes.

2. Web Case Response Time SLA– RingCentral’s shall endeavor to  provide a response within twenty-­‐four  (24)  hours  of  the  opening  of  the  Web Case. 2) Support Reports
Within  ten  (10)  business  days  of  Customer’s  request,  RingCentral  shall  provide  Customer  with  a  report covering  the  prior  calendar  quarter  providing  the  following  Customer  data,  by  month  and  in  the aggregate:

1. Calls  Offered  and  Handled –The  total  number  of  phone  calls  made  by  Customerto RingCentral  Support  and  the  total answered/handled.

2. Service Level Agreement – The percentage of phone calls which met the service level agreement  in  Section  1(c)1 above.

3. Web  Case  Report -­‐ The  number  of  Web  Cases  opened,  number  closed,  and  firstresponse time  for each.

4. Total  Cases  and  Call  Driver  Report – The  total  support  cases  opened  and  closed  acrossall support  channels  broken  down  by type.

5. Aging  Report  for  Open  Support  Cases – The  number  of  support  cases  that  are  openand the  age  of  the  open  cases  at  the  time  the  report  isrun. 3) Support Resolution Service Level Objectives. The SLOs that RingCentral endeavors to meet for Phone Cases.
73 Attachment  – SLAENT  20190108 Page  42
Updates  and  Resolution  time
Severity  Level Service  Failure  descriptions Updates Resolution  Time Priority  1 Customer  experiences  a  loss  of
Core  of  Service  affecting
(a)100%  of  Digital  Lines  at  one
or  more  Customer  Sites  or  (b)
50  or  more  Digital  Lines  in  the
aggregate  across  its  Sites.

A  “Core  Service”  means  the
inability  to  use  any  of  the
following:
o Place  and receive voice
calls.
o Host  and  participate in
RingCentral  Audio
Conference services.
o Host  and  participate  in
RingCentral  OfficeVideo
Conferencing services.

Upon  Customer
request,  Every
thirty  (30)  minutes,
until  Resolution
4  Hours
Priority  2 (A) Customer  experiences  a  loss  of
Core  Services  affecting between
20  to  49  Digital  Lines  in  the
aggregate  across  its  Sites;or
(B) Customer  experiences  a  loss  of
Services  (other  than  Core
Services)  affecting  (a)  100%  of
Digital  Lines  at  one  or  more
Customer  Site(s)  or  (b) 50or
more  Digital  Lines  in  the
aggregate  across  its  Sites.

Every  sixty  (60)
minutes,  as
requested,  until
Resolution
1  Business  Day
Priority  3 (A) Customer  experiences  a  loss  of
Service  not  covered  under
Priority  1  or  2; or
(B) Minor  functionalityimpairment
to Services.

Every  business  day,
if  requested  by
Customer,  until
service  is  restored
N/A
Priority  4 Non-­‐service  impacting  questions
or  feature  requests  (no  loss  or
impairment  of  Services  is
involved).

Initial
update/response
provided  upon  case
being  opened.

N/A
74 Attachment  – SLAENT  20190108 Page  43
4) Service Credits.

Resolution  Time – If  RingCentral  fails  to  resolve  a  Priority  1  or  2  Phone  Case  within  the  Resolution Time,  Customer  shall  be  entitled  to  a  credit  equal  to  two percent  (2%)  of  the  MRC  for  the  month  the SLA  was  missed.
5) Rules  Governing  the  Calculation  of  Support  ServicesCredits.

Notwithstanding  anything  set  forth  elsewhere  in  this  Support  SLA,  the  calculation  of  credits  shall  in  all cases  be  subject  to  the  rules and  conditions  set  forth  in  this  section. a) RingCentral  will  not  be  liable  and  will  not  pay  any  credits  for  any  delays  or  failures  to  meet  the response  times  or  resolutions  times  set  forth  in  this  Support  SLAs  due  to  (1)  acts  or  omissions  of Customer;   (2)   an   event   of   a   Force   Majeure;   (3)   Customer’s   breach   of   the   Agreement;   (4) interruption,   failure   or   loss   of   the   Services   or   any   functionality   caused   by   any   systems   or components  outside  of  the  RingCentral Network.
b) Resolution times will start counting from the moment the Customer properly opens a Phone Case ticket.
c) In  the  event  that  due  to  the  nature  of  the  incident  it  is  not  possible  for  RingCentral  to  identify the  exact  number  of  Digital  Lines  affected  by  a  loss  of  Service,  RingCentral  will  calculate  the impacted  Digital  Lines  on  a  equivalency-­‐ basis  using  number  of  calls,  network  information, device information, vendor and customer reports, and its own technical expertise to make these calculations.
d) Service  Credits  will  accrue  only  to  the extent:
(i) Customer applies for the Service Credits by submitting a written request to RingCentral Technical  Support  Team  within  five  (5)  business  days  of  the  last  date  of  the  calendar month  for  which  the  Service  Credit  isrequested;
(ii) Customeris not in material breach of the Office Agreement or the Use Policies, including its  payments obligations;
(iii) A  Phone  Case  or  Web  Case  was  properly  and  timely  reported  following  theService failure; and
(iv) RingCentral  confirms  the  conditions  set  forth  in  this  Support  SLA  have  been  met,  and the  Customer  is  entitled  to  receive  the credit.
6) No  Cumulative Credits
a) Where  a  single  incident  affecting  the  Customer  would  enable  the  collection  of  credits  under  this Support  SLA  and  the  right  to  collect  any  compensation  or  credit  under  any  other  SLA,  Customer may  only  claim  credits  under  one  of  the SLAs.
b) Service Credits to be paid under this Support SLA will be calculated based Customer’s RingCentral Office  MRC  only  and  will  not  include  any  other  fees  paid  by  RingCentral  for  any  other  Services, (e.g., Contact Center Services). Service Credits may not exceed five percent (5%) MRC paid for the relevant  Service  for  the  relevant month.
7) Sole Remedy
The  credits  available  pursuant  to  this  Support  SLA  shall  be  Customer’s  sole  remedy  for  any  failure  to meet  committed  services  levels  under  this  Support  SLA. 8) Definitions
Capitalized  terms  not  defined  above  or  below  have  the  meaning  set  forth  in  the  Agreement  to  which this  SLA  is  attached.
(a) “Digital  Line”  means  a  phone  number  assigned  to  an  End  User  or  a  specificallydesignated location 75 Attachment  – SLAENT  20190108 Page  44
(e.g.,  conference  room)  and  the  associated  voice  service  for  inbound  and  outbound  calling  that permits  an  End  User  generally  to  make  and  receive  calls  to  and  from  the  public  switched telephone  network  as  well  as  to  and  from other  extensions  within  the  same  Account. (b) “MRC”  means  the  monthly  recurring  subscription  charges  (excluding  set-­‐up  fees,  equipment costs,  taxes,  administrative  or  government  mandated  fees,  metered  billings,  and  other  similar costs and fees) owed by Customer  to RingCentral for Office Services for the relevant month. If customer  is  billed  other  than  on  a  monthly  basis  (e.g.  annually),  MRC  refers  to  the  pro-­‐rata portion  of  the  recurring  subscription  charges  for  the  relevant  calendarmonth. (c) “RingCentral  Network”  means  the  network  and  supporting  facilities  between  and  among  the RingCentral  points  of  presence  (“PoP(s)”),  up  to  and  including  the  interconnection  point between  the  RingCentral’s  network  and  facilities,  and  the  public  Internet,  private  IP  networks, and  the  PSTN.  The  RingCentral  Network  does  not  include  the  public  Internet,  aCustomer’s  own private  network,  or  the  Public  Switched  Telephone  Network(PSTN). (d) “Services” means the Voice Services and/or Video Conferencing Service for RingCentral Office on  the  RingCentral Network.
(e) “Site”  means  a  physical  location  in  the  Territory  at  which  Customer  deploys  and  regularly  uses at least five (5) RingCentral Digital Lines. A Digital Line used outside such physical location for a majority  of  days  in  the  relevant  calendar  month,  such  as  home  offices,  virtual  offices,  or  other remote  use,  will  not  be  included  in  the  line  count  for  a Site. (f) “Video Conferencing” means the cloud-­‐based video conferencing service that unifies video and audio  conferencing,  mobility  and  web meetings  offered  byRingCentral. (g) “Voice Services” means the audio portion of the Services, across endpoints, including the Softphone,  and  IP  desk phone.
76 Attachment  -­‐ BAA  20180906 Page  45
ATTACHMENT  H
RINGCENTRAL  BUSINESS  ASSOCIATE  AGREEMENT
RingCentral  and  Customer  (each  a  “Party”  and  collectively  the  “Parties”)  hereby  agree  to the  following  terms  and  conditions  of  this  Business  Associate  Agreement  (this  “BAA”),  which  is attached  to  the  RingCentral  Master  Service  Agreement  (the  “Agreement”)  and  is  effective  as  of the  execution  date  of  the  Agreement  (the  “BAA  Effective  Date”).

RECITALS
Whereas,  Customer  has,  pursuant  to  the  Agreement,  purchased  the  Services; Whereas,  Customer  desires  to  comply  with  the  Health  Insurance  Portability  and Accountability  Act  of  1996  (“HIPAA”),  as  amended,  along  with  applicable  provisions  of  the Standards  for  Privacy  of  Individually  Identifiable  Health  Information  (the  "Privacy  Rule")  and applicable  provisions  of  the  Security  Standards  for  the  Protection  of  Electronic  Protected  Health Information ("Security  Rule")  (collectively  the  “HIPAA  Rules”)  and,  in  compliance  with  the HIPAA  Rules,  Customer  desires  to  safeguard  Customer’s  PHI  transmitted,  received,  or maintained  by  Customer  using  the  Customer’s  Account  (“Account”).

Whereas,  as  a  business  associate  (as  that  term  is  defined  in  the  HIPAA  Rules) RingCentral  wishes  to  accommodate  Customer’s  desire  to  safeguard  PHI  that  Customer  creates, receives,  transmits,  or  maintains  using  the  RingCentral  Services,  by  entering  into  this  BAA,  which meets  the  requirements  of  45  C.F.R.  §§  164.314(a)  and  164.504(e); Now,  Therefore,  in  consideration  of  the  mutual  covenants  and  representations,  and  for good  and  valuable  consideration,  the  receipt  and  sufficiency  of  which  is  hereby  acknowledged, the  Parties  agree  as  follows:

AGREEMENT

1. Obligations  of  RingCentral.  RingCentral agrees:
a) subject  to  the  provisions  of  Section  2,  to  use  and  disclose  Customer’s  PHI  only  in connection  with  the  provision  of  the  Services  purchased  by  Customer  as  part  of  or related  to  Customer’s  Account(s),  as  required  by  law,  or  for  any  other  purpose permitted  by  the  Agreement,  or  this  BAA,  provided  that  RingCentral  may  not  use  or disclose Customer’s PHI in a manner that would violate the requirements ofsubpart E of 45  C.F.R.  Part  164  if  done  by Customer;
b) notto use or further disclose Customer’s PHI  other than as permitted or required by this BAA,  or  as  required  by law;
c) where applicable, to make reasonable efforts to use, disclose, and request only the minimum  necessary  amount  of PHI;
d) to use appropriate safeguards and comply, where applicable, with subpart C of 45  C.F.R.

Part  164  with  respect  to  the  protection  of  Electronic  PHI,  to  prevent  use  or  disclosure  of Customer’s  PHI  other  than  as  provided  for  by  this BAA; e) to report to  Customer  any use or  disclosure of Customer’s PHI not provided for by this BAA of which  RingCentral  becomes  aware,  including  any  breach  of  unsecured  PHI  as  required  by45 77 Attachment  -­‐ BAA  20180906 Page  46
C.F.R.  §  164.410,  and  any  security  incident  involving  Customer’s  PHI  of  which  RingCentral becomes  aware;  provided,  however,  that  notwithstanding  the  foregoing,  the  Parties  agree  that this  BAA  serves  as  notification,  and  that  no  further  notification  is  required,  of  the  ongoing existence  of  Unsuccessful  Security  Incidents.  For  purposes  of  this  BAA,  an  “Unsuccessful Security  Incident”  includes,  without  limitation,  activity  such  as  pings  and  other  broadcast attacks  on  RingCentral’s  firewall,  port  scans,  unsuccessful  log-­‐on  attempts,  denials  of  service, and  any  combination  of  the  above,  so  long  as  such  activity  does  not  result  in  unauthorized access,  use,  acquisition,  or  disclosure  of  Customer’s  PHI; f) to  ensure  that  any  subcontractor  that  creates,  receives,  maintains  or  transmits Customer’s PHI on behalf of RingCentral agreesto substantially the same restrictions and conditions that apply to RingCentral  with respect to such PHI,  asrequired by the HIPAA Rules;
g) to the extent that RingCentral has been delegated under the Agreement and is to carry out  an  obligation  of  Customer  under  Subpart  E  of  45  C.F.R.  Part  164,  RingCentral  will comply  with  the  requirement(s)  of  Subpart  E  of  45  C.F.R.  Part  164  that  apply  to Customer  in  the  performance  of  such  delegatedobligation; h) to  the  extent  that:  (i)  Customer  provides  advanced  written  notice  to  RingCentral  that RingCentral will maintain PHI in a  "designated  record  set"  as defined in the HIPAA Rules ("Designated  Record  Set")  (and  with  the  understanding  that  the  Parties  do  not  intend for  RingCentral  to  maintain  PHI  in  a  Designated  Record  Set);  (ii)  the  Designated  Record Set  (if  any)  maintained  by  RingCentral  is  not  duplicative  of  records  maintained  by Customer’ and (iii) to the extent possible in light of the Customer’s option to enable the HIPAA  Setting  (“HS”)  (described  in  Section  4);  RingCentral  agreesto:
a. upon  receipt  of  a  written  request  from  Customer,  make  available  to  Customer to  inspect  and/or  obtain  a  copy  of  Customer’s  PHI  maintained  by  RingCentral in  a  Designated  Record  Set,  as  required  under  45  C.F.R.  §  164.524,  for  so  long as  RingCentral  maintains  such  PHI  in  a  Designated  Record  Set; and b. upon  receipt  of  a  written  request  from  Customer,  provide  such  information  to Customer  for  amendment  and  incorporate  amendments  to  PHI  maintained  by RingCentral in a Designated Record Set as agreed to by Customer under 45 C.F.R.  §  164.526,  for  so  long  as  RingCentral  maintains  such  PHI  in  a  Designated Record  Set.
i) to the extent possible in light of the  Customer’s option to enable the HIPAA Setting (described  in  Section  4),  and  to  the  extent  no  disclosure  exceptions  applyunder45 C.F.R.  §  164.528,  to  maintain  and  to  make  available  to  Customer  the  information required  for  Customer  to  provide  an  accounting  of  disclosures  in  accordance  with  45 C.F.R.  §  164.528;
j) In the event any individual delivers directly to RingCentral a request for an amendment to  PHI,  access  to  PHI,  or  an  accounting  of  disclosures  of  PHI,  to  promptly  forward individual  to  Customer.  Customer  must  provide  request  to  RingCentral. ; k) to  make  its  internal  practices,  books,  and  records  relating  to  the  Use  and  Disclosure  of Customer’s PHI available to the Secretary (as defined in the HIPAA Rules) for purposes of determining  Customer's  compliance  with  45  C.F.R  Part  164,  Subpart  E; and l) upon  termination  of  this  BAA  for  any  reason,  if  feasible,  to  return  or  destroy  all  PHI received from Customer, or created or received by RingCentral on behalf of Customer, in  connection  with  this  BAA,  to  the  extent  it  has  not  been  already  erased,  returned  or 78 Attachment  -­‐ BAA  20180906 Page  47
destroyed,  and  retain  no  copies  thereof,  or,  if  in  RingCentral’s  opinion  such  returnor destruction  is  not  feasible,  to  extend  the  protections  of  this  BAA  to  the  PHI  and  limit further  uses  and  disclosures  to  those  purposes  that  make  the  return  or  destruction  of the  PHI  infeasible.

2. Permitted  Uses  and  Disclosures  of  PHI.  Notwithstanding  the  other  provisions  of  this  BAA, RingCentral is permitted to use or disclose Customer’s PHI for its proper management and administration  or  to  carry  out  its  legal  responsibilities,  provided  that  RingCentral  may  only disclose  PHI  for  such  purposes  if:  (i)  the  disclosure  is  required  by  law  or  (ii)  RingCentral obtains  reasonable  assurances  from  the  person  to  whom  the  PHI  is  disclosed  that  the information  will  remain  confidential  and  will  be  used  or  further  disclosed  only  as  required by  law  or  for  the  purpose  for  which  it  was  disclosed  to  the  person,  and  the  person  notifies RingCentral  when  the  confidentiality  of  the  PHI  has  been breached.

3. Obligations  of  Customer.  Customer will:
a) obtain  any  consent,  authorization,  or  permission  that  may  be  required  by  the  HIPAA Rules, or any other applicable laws or regulations priorto using the Services to create, receive,  maintain,  or  transmit  PHI,  or  otherwise  provide  PHI  to  RingCentral.  Without limiting  the  generality  of  the  foregoing,  in  the  event  Customer  transmits  PHI  via  text message,  or  any  other  method  of  transmission  of  PHI  as  part  of  the  Plan  Services, Customer  agrees  to  notify  the  individual  whose  PHI  is  to  be  transmitted  that  such transmission  is  not  secure  and  to  obtain  such  individual’s  consent  or  authorization, consistent  with  applicable  law,  before  transmitting  any  suchPHI. b) use, disclose, request, and otherwise provide to RingCentral and RingCentral employees only  the  minimum  amount  of  PHI  necessary  for  RingCentral  to  provideServices. c) notify RingCentral, in writing, of any limitation(s) in Customer’s notice of privacy practices  that  may  affect  RingCentral’s  Use  or  Disclosure  of  Customer’sPHI; d) notify  RingCentral,  in  writing,  of  any  changes  in,  or  revocation  of,  permission  by  an individual to use or disclose any of his or her PHI, to the extent thatsuch changes may affect  RingCentral’s  Use  or  Disclosure  of  Customer’sPHI; e) notify  RingCentral,  in  writing,  of  any  restriction  on  the  use  or  disclosure  of  PHI  that Customer has agreed  to in accordance with 45 C.F.R. §164.522, to the extent thatsuch restriction  may  affect  RingCentral’s  use  or  disclosure  of  Customer’s  PHI;and f) notrequest that RingCentral use or disclose Customer’s PHI in a manner that would not be  permissible  under  the  HIPAA  Rules  if  done  byCustomer. g) The  Parties  agree  that  in  the  event  RingCentral  believes  that  any  limitation(s)  or restriction(s)  on  the  use  or  disclosure  of  PHI  pursuant  to  this  Section  3  may  materially impair RingCentral's ability to provide Services or materially affect RingCentral's costs of providing  Services,  the  Parties  will  promptly  negotiate  in  good  faith  an  amendment  to Agreement  that  is  necessary  to  adjust  RingCentral's  obligations  and/or  reflect RingCentral's  increased  costs.  In  the  event  such  negotiations  are  unsuccessful, RingCentral  may  terminate  this  BAA  and  the  Agreement  without  penalty  or  further obligation  to RingCentral.

4. Additional  Options  Related  to  the Services
a) HIPAA  Setting  Description  and Availability
i. RingCentral  has  created  a  “HIPAA  Setting”  (“HS”)  that  Customer  has  the ability  to  enable  for  the  RingCentral  Office  and  RingCentral  Glip  Services 79 Attachment  -­‐ BAA  20180906 Page  48
(but  not  for  Contact  Center  Customer  Accounts).  When  enabled,  the  HSwill delete  the  following  every  thirty  (30)  days  for  RingCentral  Office:  voice recordings,  voicemail,  facsimile,  short  message  service  ("SMS"),  and multimedia message service ("MMS") for RingCentral  Office. When enabled,  the  HS  will  delete  the  following  every  thirty  (30)  days  for RingCentral  Glip  Services:  chat  content,  time  and  date  of  message,  text messages,  tasks,  notes,  files,  images,  links,  events,  call  activities,  and/or posts  from  third  party  integrated  applications.  In  addition,  the  activation  of the  HS  may  disable  the  attachment  of  voicemail  and  facsimile/internet facsimile  messages  to  message  notification  emails  sent  using  the RingCentral  Office  or  RingCentral  Glip Services.
ii. The  HS  option  is  not  available  for  RingCentral’s  Contact  Center  Services  and therefore  PHI  that  is  created,  received,  maintained  or  transmitted  usingthe Contact  Center  Services  will  not  be  deleted  within  30days. iii. Customer  will  be  solely  responsible  for  activating  the  HS  and  ensuring  it remains  active.  If  the  Customer  has  more  than  one  Account  with RingCentral,  the  HS  needs  to  be  activated  for each  Account  separately.

5. Customer  Integrations.  Notwithstanding  any  provision  to  the  contrary  in  any  agreement between  the  Parties,  this  BAA  applies  only  to  the  Services.  Notwithstanding  any  provision to  the  contrary  in  any  agreement  between  the  Parties,  RingCentral  has  no  responsibility  or liability  for,  and  disclaims  any  warranties  or  representations  relating  to,  any  Customer applications,  services,  devices,  APIs,  or  any  other  technology  (whether  utilized  by Customer  or  a  third  party  on  behalf  of  Customer)  that are  not  managed  by  RingCentral.

Any  such  technology  which  integrate  with  the  Services  or  that  transfer  data  to  or  from  the Services  (“Customer  Integrations”).  For  the  avoidance  of  doubt,  RingCentral  will  have  no obligations  or  liability  for  the  privacy,  security,  confidentiality,  availability,  or  integrity  of any  Customer  Integrations,  or  any  PHI  or  other  data  processed,  handled,  sent,  stored, created,  received,  maintained,  or  transmitted  in  connection  with  any  Customer Integrations  or  through  any  applications,  services,  devices,  APIs,  or  any  other  technology not  provided  within  RingCentral Services.

6. Term.  The  term  of  this  BAA  (the  “BAA  Term”)  commences  on  the  BAA  Effective  Date  and runs  conterminously  with  the  term  of  the  Agreement,  unless  sooner  terminated  by  either Party  in  accordance  with  Section 7.

7. Termination.
a) Automatic  BAA  Termination. Termination  or  expiration  of  the  Agreement  forany reason  will  result  in  the  termination  of  this BAA. b) Direct  BAA  Termination. In  the  event  that either  Party  violates  a  material  term  of  this  BAA, the  other  Party  may  terminate  the  BAA,  provided  that  the  non-­‐breaching  Party  provides written notice to the breaching Party ofsuch breach and provides the breaching Party with an opportunity to  cure the breach or end  the violation. Ifsuch violation is not cured within thirty (30)  days,  the  non-­‐breaching  Party  may  terminate  this  BAA.  In  the  event  that  the  BAA  is terminated  pursuant  to  this  section,  either  Party  may  terminate  the  Agreement.

8. Miscellaneous.
a) Definitions.  All  capitalized  terms  used  herein  but  not  otherwise  defined  have  the meanings  ascribed  to  them  in  the  Agreement.  Subject  to  the  immediately  foregoing sentence,  any  other  terms  that  are  not  defined  in  this  BAA  or  the  Agreement  but  that 80 Attachment  -­‐ BAA  20180906 Page  49
are  defined  under  the  HIPAA  Rules  have  the  same  meaning  as  defined  under  theHIPAA Rules.  For  purposes  of  this  BAA,  "PHI"  means  "protected  health  information"  as  that term  is  defined  in  the  HIPAA  Rules,  limited  to  such  information  created,  received, maintained,  or  transmitted  by  RingCentral  for  or  on  behalf  of  Customer. b) No  Third  Party  Beneficiaries.  Nothing  in  this  BAA,  express  or  implied,  is  intended  to confer or will confer upon any person or entity other than the Parties any right, benefit, or  remedy  as  a  third  party  beneficiary  or  by  any  other  nature  whatsoever  under  or  by reason  of  this BAA.
c) Notices. All notices or other communications to be given under this BAA are deemed given  when emailed.

To Customer: The postal and email address on file at the timeof notice  for  an Account
To RingCentral: RingCentral, Inc.

Attn.:  Legal  Department
20  Davis  Drive
Belmont,  California  94002
[email protected]
d) Modification.  No  modification  or  amendment  of  this  BAA  will  be  effective  unless  set forth in a document specifically referencing this BAA that is executed by both Parties. e) Counterparts. This BAA may be executed in any number of counterparts, each of which will  be  deemed  an  original,  but  all  of  which  together  will  constitute  one  and  the  same instrument.
f) Entire  Agreement.  RingCentral  will  be  bound  by  the  terms  of  this  BAA  only  to  the  extent that:  (i)  Customer  is  a  "Covered  Entity"  or  “Business  Associate”  (as  that  term  is  defined in  the  HIPAA  Rules)  pursuant  to  HIPAA; and  (ii)  RingCentral  is  acting  as  Customer's "business associate" (as that term is defined in the HIPAA Rules) pursuant to  HIPAA. This BAA,  together  with  the  Agreement,  states  the  entire  understanding  and  agreement between  the  Parties  with  respect  to  the  subject  matter  hereof,  and  supersedes  and replaces  all  prior  and  contemporaneous  understandings  or  agreements,  written  or  oral, regarding  such  subject matter.
81 Attachment  – Security  Addendum  20190304 Page  50
ATTACHMENT  I
RINGCENTRAL  SECURITY  ADDENDUM
This  Security  Addendum  ("Security  Addendum")  is  made  as  of  the  Effective  Date  by  and  between RingCentral  and  Customer  (each  a  "party",  together  the  "parties"),  pursuant  to  the  Master  Services Agreement  (the  “Agreement”)  for  the  provision of  RingCentral  Services  to  Customer.

1. This RingCentral Security Addendum (this “Security Addendum”) setsforth the minimum terms and conditions  related  to  RingCentral’s  information  security  program  and  infrastructure  policies  that RingCentral  agrees  to  meet  and  maintain  pursuant  to  the  Master  Services  Agreement  (the “Agreement”)  to  which  this  Security  Addendum  is  attached.  RingCentral  has  determined  that  the terms  and  conditions  outlined  in  this  Security  Addendum  (the  “Security  Terms”)  are  the  minimum requirements  necessary  to  protect  the  content  of  communications  transmitted  or  stored  through the  Services  (as  defined  in  the  Agreement)  from  unauthorized  use,  access,  disclosure,  theft, manipulation,  reproduction  or  breach  of  Confidential  Information  (“Security  Breach”)  during  the Term,  as  defined  in  the  Agreement  to  which  this  Security  Addendum  is  attached  and  forany period  of  time  thereafter  during  which  RingCentral  has  possession  of  or  access  to  Confidential Information.

The   Security   Terms   outlined   below shall   not   apply   to   customer-­‐facing   Services   features,   nor   shall these  terms  and  conditions  apply  to  how  Customer  manages  their  own  internal  corporate  security measures   or   Customer’s   management   of   any   security   settings   on   the   Customer’s   instance   of   the RingCentral  Services.

2. Information  Security Management.
a) Policies  and  Standards: RingCentral  has  established,  and  will  maintain,  documented  policies  or standards appropriate to govern the handling of Confidential Customer Data in compliance with the  Agreement  and  applicable law.
b) Administrative,  Technical  and  Physical  Safeguards: RingCentral  has  implemented  and  will maintain  administrative,  technical,  and  physical  safeguards  to  protect  Confidential  Customer Data.  These  safeguards  include  measures  to:  (i)  to  protect  the  security  and  confidentiality  of Confidential  Customer  Data;  (ii)  to  protect  against  reasonably  anticipated  threats  or  hazards to  the  security  or  integrity  of  Confidential  Customer  Data;  and  (iii)  to  protect  against unauthorized access to or use of Confidential Customer Data which could reasonably result in harm  to Customer.
c) Revisions to Security Measures: RingCentral reserves the right to modify and revise its technical  and  non-­‐technical  security  measures  over time.

3. Human  Resource Security.
a) Background  Checks: Prior  to  assigning  any  of  its  employees  to  positions  in  which  they  will,  or RingCentral reasonably expects them to, have accessto Confidential Customer Data, RingCentral will  conduct  background  checks  on  such  employees,  except  where  prohibited  by  law.

Background  checks  will  include,  for  US personnel:
i. a  search  of  the  National  Criminal  Database  and  a  search  in  each  county,  if any,  in  which  a  criminal  history  is  identified  by  the  National  Criminal Database  search;
82 Attachment  – Security  Addendum  20190304 Page  51
ii. a federal crimes search of all federal districts in which the applicant has lived (as determined by  a self-­‐report and a search against Social Securitynumbers); iii. a  felony  and  misdemeanor  search  of  all  county  courts  in  which  the  applicant has  lived  in  the  past  7  years  (as  determined  by  a  self-­‐report  and  the  SSN Search;  provided  that  for  former  addresses  located  within  AL,  CO,  FL,  GA,  KY, MD,  MO,  NE,  NM,  NY,  NC,  OR,  SC,  UT,  WA,  or  WI  only,  a  “statewide”  search  is permitted  in  lieu  of  a  county  court  search; and
iv. a search of any relevant national governmental restricted list, including any list of  restricted  or  prohibited  individuals  issued  by  theOFAC. b) Training: RingCentral  shall  provide  training  to  RingCentral  employees  and  contractors  on security and privacy requirements applicable to RingCentral and to the handling and processing of  customer  information.  Such  training  shall  occur  at  least  annually  and  also  during  new employee orientation.
c) Non-­‐disclosure: RingCentral  shall  ensure  that  its  Personnel  with  access  to  Customer Confidential Data are bound in writing by  obligations of confidentiality sufficient to protect the  Customer  Confidential  Data  in  accordance  with  the  terms  of  the  Agreement  and applicable laws.

4. Asset Management.
a) Media  Management: When  disposing  of  or  otherwise  taking  media  out  of  service  that contains Confidential Customer Data, RingCentral will destroy orsecurely erase the media prior  to  removing  it  from service.

5. Access Control.
a) Authorized  Personnel: RingCentral  will  limit  access  to  Confidential  Customer  Data  to  only those Personnel who have a reasonable need to  access the Confidential  Customer Data to enable  RingCentral  to  perform  its  obligations  under  the  Agreement.  RingCentral  will  re-­‐ evaluate  its list  of  authorized  Personnel  at  least annually. b) Access  Controls: RingCentral  shall  employ  access  control  mechanisms  to  prevent  unauthorized access  to  Customer  Confidential  Data.  Such  mechanisms  will  have  the  capability  of  detecting and  logging  access  to  the  system  or network.
c) Password  Administration: Passwords  that  are  associated  with  RingCentral’s  accessto the  Confidential  Customer  Data  will  consist  of  at  least  eight  (8)  alpha  numeric  characters  will include  both  upper  and  lower  case  and  include  special  characters.  Passwords,  if  known  by others,  must  be  changed  on  first  login.  Passwords  must  be  changed  at  least  every  one hundred  twenty  (120)  days.

Note:  one-­‐time-­‐use  passwords  (such  as  those  associated  with  Strong  Authentication)  are exempt  from  these  requirements.
d) Account Lockout due to  Failed Login Attempts: Account lockout will occur after no  more than six  (6)  failed  access attempts.
e) Unique  User  Accounts: RingCentral  Personnel  will  have  individual  User  Accounts  that authenticate  that  individual’s  access  to  Confidential  Customer  Data.  RingCentral  will  not  allow sharing of Accounts. For the avoidance of doubt, this does not require RingCentral to rename or cease  using  admin  Accounts  that  cannot  technically  or  within  commercial  reason  be  renamed (Example: root).
f) Periodic  Review  of  Authorized  Personnel: RingCentral  will  maintain  a  process  to  review  no  less 83 Attachment  – Security  Addendum  20190304 Page  52
frequently than annually the list of authorized Personnel with access to RingCentral production networks  and  RingCentral  data centers.
g) Remote  Access  Authentication: RingCentral  will  configure  remote  access  to  all  production networks containing Confidential Customer Data to require Strong Authentication forsuch access.
h) Revocation of Access: RingCentral will promptly revoke Personnel’s accessto physical locations, networks,  and  applications  that  Process  Confidential  Customer  Data  upon  such  Personnel’s termination.

6. Cryptography
a) Data  Encryption: RingCentral  will  encrypt  Customer  Confidential  Data,  at  Customer’s  election, when  stored  at-­‐rest  within  RingCentral  Data  Centers  and  backups,  at-­‐rest  if  stored  on RingCentral  laptops,  and  in-­‐transit  over  public  networks  in  connection  with  the  performance of  the  Services  pursuant  to  the  Agreement,  except  for  encryption  over  Public  Switch Telephone  Networks.  Encryption  will  be  implemented  using  commercial  grade,  industry-­‐ standard  encryption  with  a  key  length  of  no  less  than  256 bits.

7. Physical  and  Environmental Security
a) Secure Areas: Physical security safeguards will include physical safety and security safeguards at RingCentral  controlled  facilities  where  Processing  of  Confidential  Customer  Data  is  performed.

Such  physical  security  safeguards  shall meet  reasonable  commercial  standards  for  office buildings,  and  reasonable  commercial  standards  for  data centers. b) Access  and  Authorization  Processes: RingCentral  will  maintain  a  documented  authorization  and logging process for all persons, including Personnel and visitors, who maintain or otherwise have access  to  Secure  Areas.  RingCentral’s  authorization  process  will  include  at  leastthe following:
i. RingCentral will maintain reports for a minimum of 90 days detailing all access to  Secure Areas;
ii. RingCentral  access  systems  will  be  capable  of  monitoring  and  logging  door alarms  at  Secure  Areas,  subject  to  the  terms  and  conditions  of  any  prior or  contemporaneous  agreements  between  RingCentral  and  any  third party  vendors  or  service providers;
iii. Subject  to  the  terms  and  conditions  of  any  prior  or  contemporaneous agreements  between  RingCentral  and  any  third  party  vendors  or service  providers,  and  to  the  extent  RingCentral  is  required  to  maintain card  access  or  video  surveillance  capability  in  accordance  with  those agreements: (1)  RingCentral  will  maintain  active  service  agreements with  card  access  and  video surveillance equipmentsupport vendors; and (2) RingCentral will retain all  video  surveillance  image  data  for  a minimum  of  ninety  (90)  days  from  the  date  such  image  data  was collected.
c) Data Centers: To the extent RingCentral  is operating a Data Center, all access to  RingCentral areas or cabinets that house service infrastructure equipment will be controlled as follows:
(i)  access  will  be  controlled  by  badge  reader  at  one  or  more  entrance  points;  (ii)  doors  used only  as  exit  points  will  have  only  “one  way”  doorknobs  or  crash  bar  exit  devices  installed; (iii)  all  exit  doors  will  have  video  surveillance  capability;  and  (iv)  card  access  and  video 84 Attachment  – Security  Addendum  20190304 Page  53
surveillance  systems will  be  tied  into  generator  or  UPS  backup  systems.

8. Operations Security
a) Malicious  Code  Protection: To  the  extent  practicable,  RingCentral  will  have  current  antivirus software installed and running to scan for and promptly remove or quarantine viruses and other malware  on  Windows  servers  and workstations.
b) Intrusion  Detection  and  Prevention: RingCentral  will  deploy  network  intrusion  detection  and/or network intrusion prevention systems (NIDS/NIPS) that monitor all traffic entering or leaving the Data Centers.
c) Audit  and  Reporting: For  systems  or  applications  associated  with  the  access,  processing, storage,  communication  and/or  transmission  of  Confidential  Customer  Data,  RingCentral  will generate  audit  logs  on  at  least  on  a  daily  basis.  RingCentral  will  review  the  audit  logs  in accordance  with  RingCentral’s  information  security  and  other  Operations  policies  or  at  least monthly  for  indicators  of  unauthorized  access  and/or  Security Breach. d) Vulnerability  Management: RingCentral  will  use  commercially  reasonable  efforts  to  run  internal and external network vulnerability scans of the Services at least quarterly and after any material change  in  the  network  configuration  (e.g.,  new  system  component  installations,  changes  in network  topology,  firewall  rule  modifications,  or  product  upgrades).  Vulnerabilities  identified and  rated  as  high  risk  by  RingCentral  will  be  remediated  within  a  reasonable  time  period  after RingCentral  has  actual  or  constructive  knowledge  of  such  securityvulnerabilities. e) Annual  Pen-­‐Test: RingCentral  agrees  to  annually  conduct  a  penetration  test  of  its  RingCentral Office  and  Glip  products.  Where  applicable,  such  test  will  include  efforts  to  find  security bugs/bug  types  listed  in  the  then-­‐current  OWASP  Top  10  and  CWE/SANS  Top  25  vulnerabilities.

Vulnerabilities  identified  and  rated  as  high  risk  by  RingCentral  will  be  remediated  within  a reasonable  time period.

9. Communications Security
a) Firewalls: Ring Central will deploy reasonably appropriate firewall technology in operation of the Services  via  implementation  of  stateful  firewall(s)  and  Session  Border  Controller(s)  as appropriate.
b) Firewall Maintenance: RingCentral will review firewall rule sets annually to ensure that each ACL rule  set  ends  with  a  “DENY  ALL” statement.

10. Product  Development  and  Service Operations
a) Documentation and Training: RingCentral will maintain documentation on overallsystem, network,  and  application  architecture  and  security  infrastructure  for  the Services. b) Secure  Software  Development: RingCentral  will  employ  documented  secure  programming guidelines, standards, and procedures in the development of  applications that process orstore Confidential  Customer Data.
c) Application Security Testing: RingCentral will perform application security testing on RingCentral Office  and  Glip  applications  no  less  than  annually.  Automated  and/or  manual  processes  and procedures  will  be  employed  in  performing  such testing. d) Change Management: RingCentral will employ an effective, documented change management program  with  respect  to  the Services.
e) Data  Retention: RingCentral  will  only  retain  Confidential  Customer  Data  for  as  long  asis necessary 85 Attachment  – Security  Addendum  20190304 Page  54
for  the  purposes  for  which  it  was  collected  and  processed,  which,  for  clarity  shall  permit RingCentral  to  retain  Confidential  Customer  Data  as  long  as  Customer  retains  it  within  the  relevant Account(s)  or  application(s)  and  for  a  period  not  to  exceed  forty-­‐five  (45)  days  after  closure  of Customer’s  Account(s).  RingCentral  agrees  to  purge  the  Confidential  Customer  Data  within  forty-­‐ five  (45)  days  of  Customer’s  closure  of  such  Account(s).

11. Supplier Relationships
a) Subprocessing: Customer  agrees  that  use  of  subcontractors  under  the  Agreement  is permitted, provided that RingCentral flows down its obligations under this section to protect Confidential  Customer  Data  to  any  subcontractor  it  appoints  such  that,  as  applicable,  the processing  terms  of  the  subcontract  with  respect  to  Confidential  Customer  Data  are  no  less onerous  than  the  processing  terms  set  out  in  this section

12. Security  Incident Management
a) Data  Breach: In  the  event  of  a  known  Data  Breach  of  Confidential  Customer  Data,  RingCentral will undertake commercially reasonable efforts to notify Customer promptly and will undertake commercially  reasonable  efforts  to  update Customer  of  developments  relating  to  the  Data Breach.  Notice  will  be  provided  to  Customer’s  admin  users  and/or  business  contact  of  record on  the Account.
b) Remediation: In  the  event  RingCentral  knows  of  unauthorized  access  of  Confidential  Customer Data,  RingCentral  will:  (i)  investigate  the  unauthorized  access;  (ii)  implement  a  commercially reasonable remediation plan (RingCentral acknowledges that any legal requirements under Data Privacy  Legislation  imposed  on  RingCentral  in  the  case  of  a  breach  of  personal  information  is deemed  to  be  commercially  reasonable)  to  address  the  unauthorized  access  and  to  mitigate  the incident  and  reasonably  prevent  any  further  incidents;  (iii)  take  commercially  reasonable measures  to  remediate  the  effects  of  the  unauthorized  access  in  accordance  withsuch remediation  plan;  and  (iv)  reasonably  cooperate  with  any  law  enforcement  or  regulatory  official investigating  such  unauthorized access.

13. Audits  and Compliance
a) Independent  Assessments: For  its  RingCentral  Office  and  Glip  services,  RingCentral  will conduct  an  independent  assessment  consisting  of  a  Report  on  Controls  at  a  Service Organization relevant to Security  and Availability (“SOC2” Type II) at least annually by a reputable  independent  third  party organization.
b) Compliance  with  Laws: RingCentral  will  comply  with  all  applicable  laws  and  Data  Privacy Legislation that are in effect during the term  of the Agreement related to the security of the Confidential  Customer Data.
c) Permitted  Uses  and  Disclosures  of  Confidential  Information: RingCentral  will  not  use  or disclose  any  Confidential  Customer  Data  contrary  to  the  provisions  of  the  Agreement,  and  any use  or  disclosure  of  any  Confidential  Customer  Data  is  specifically  and  expressly  limited  to  the use  or  disclosure  that  is  reasonably  necessary  to  provide  the  Services  or  for  RingCentral  to otherwise  perform  its  obligations  under  the  Agreement,  or  such  use  or  disclosure  that  is otherwise  authorized  under  the Agreement.
d) Right  to  Audit: Customer  may,  on  one  (1)  occasion  within  any  consecutive  twelve  (12)  month period, request with thirty (30) days prior written notice in accordance with the Agreement, and on mutually agreed upon terms (which shall include without limitation Customer’s agreement to provisions  related  to  the  protection  and  confidentiality  of  Confidential  Customer  Data  that  isin 86 Attachment  – Security  Addendum  20190304 Page  55
RingCentral’s  sole  discretion  adequate  to  protect  RingCentral’s  information  assets),  to  perform, during  RingCentral’s  normal  business  hours,  without  the  disruption  of  RingCentral’s  normal business  operations,  and  at  Customer’s  sole  expense  (which  may  include  the  reimbursement  of RingCentral  for  any  time  RingCentral  employees  spend  conducting  or  assisting  with  such  audit), a  reasonable  security  audit  of  RingCentral’s  Data  Centers,  Office  facilities,  procedures,  and documentation  in  order  to  ascertain  compliance  with  applicable  law,  these  information  security requirements,  non-­‐disclosure  agreements,  and  any  agreements  between  Customer  and RingCentral  with  respect  to  Confidential  Customer  Data  (“Security  Audit’).

14. Definitions.  For  purposes  of  this  Security  Addendum  only,  capitalized  terms,  not  otherwise defined  herein,  have  the  meaning  set  forth  in  the Agreement. a) “Confidential  Customer  Data”  means  all  Customer  Communications,  customer  account information and customer proprietary network information (“CPNI”) as that term  is defined in Section  222  of  the  Communications  Act  of  1934,  47  U.S.C.222,  as  amended,  which  includes information available to RingCentral or its Affiliates by virtue of RingCentral’srelationship with Customer  as  a  provider  of  the Services.
b) “Customer Communications” means the content of calls, facsimiles, SMS messages, voicemails, voice  recordings,  conferences  or  other  communications  transmitted  or  stored  through  the Services.
c) “Data Breach" means any: (i) unauthorized Processing of Confidential Customer Data (for the avoidance  of  doubt,  “unauthorized  Processing”  includes,  but  is  not  limited  to:  misuse,  loss, destruction,  compromise,  unauthorized  access,  or  unauthorized  transfer  of  Confidential Customer  Data).  Any  takeover  of  an  individual  Customer  User  or  End  User  Accounts  is  not considered  Security  Breach  however,  account  takeover  events  will  be  communicated  to Customers’  admins  when  and  if  such  activity  is  discovered  on  CustomerAccounts. d) “Data Center” means a facility at which RingCentral service infrastructure (physical and virtual systems)  are  deployed  and  maintained  in  support  of  operation  of  theServices. e) “Data  Privacy  Legislation”  means  all  United  Stated  federal  and  California  laws  and  regulations, as  well  as  the  EU  Data  Protection  Directive  95/46/EC  as  it  applies  to  the  United  Kingdom,  the Data  Protection  Act  1998  (U.K.),  the  Electronic  Communications  Privacy  Act(U.S.). f) “Personnel”  means  RingCentral  employees,  contractors  orsubcontractors. g) "Process" means access, collection, retention,storage, transfer, disclosure, use, erasure, or destruction,  in  relation  to  Confidential  Customer Data. h) “Strong  Authentication”  means  the  use  of authentication  mechanisms  and  authentication methodologies  stronger  than  the  passwords  required  by  the  applicable  requirements  herein (examples of Strong Authentication mechanisms and methodologies include but are not limited to  digital  certificates,  two-­‐factor  authentication,  and  one-­‐timepasswords).

15. Order of Precedence. In the event of any conflict between the provisions of the Agreement that apply  to  this  Security  Addendum  and  the  provisions  of  this  Security  Addendum,  such  provisions of  this  Security  Addendum  will prevail.
87 Attachment_RingCentral  Online  Terms_20190312 Page  56 ATTACHMENT  J
ATTACHMENT  – RINGCENTRAL  OnLine  Terms
This  Attachment  is  a  part  of  the  Master  Services  Agreement  (the  “Agreement”)  that  includes  the  terms and  conditions  agreed  by  the  Parties  under  which  RingCentral  will  provide  the  RingCentral  Services  to Customer.

1. Attachment Overview
The  Master  Services  Agreement  contains  within  it hotlinks  to  online  terms  and  conditions  (Online  Terms) that  are  incorporated  into  the  Agreement  by  reference.  Customer  desires  to  have  a  version  of  such Online  Terms  as  they  exist  as  of  the  Effective  Date  of  the  Agreement  attached  to  the  Agreement  in hardcopy  form.  RingCentral  is  willing  to  attach  such  Online  Terms  as  set  out  in  this  Attachment  with  the understanding  that  (i)  they  are  presented  here  as  a  convenience  to  Customer,  and  (ii)  subject  to  Section 2  below,  in  the  event  of  a  change  in  any  such  Online  Terms  subsequent  to  the  Effective  Date  of  the Agreement,  such  changed  Online  Terms  shall  replace  and  supersede  those  set  out  in  this  Attachment.

2. Changes  to  Online Terms
RingCentral  may  update  the  Online  Terms  from  time  to  time  and  will  provide  notice  to  Customer  at  the email  address  on  file  with  the  Account.  Such  updates  will  become  effective  thirty  (30)  days  after  such notice  to  Customer.  In  the  event  that  any  such  update  would  be  of  material  detriment  to  Customer  and is  not  required  by  Law,  Customer  must  inform  RingCentral  of  its  objection  within  ten  (10)  days  of receiving  the  notice  provided  under  this  provision.  If  the  Parties,  negotiating  in  good  faith  cannot  reach agreement  within  thirty  (30)  days,  Customer  may  terminate  the  portion  of  the  Services affected  by  the change  without  penalty  by  written  notice  to  RingCentral.  Any  use  of  the  Services  after  the  effective  date will  be  deemed  Customer’s  acceptance  of  the  change.

3. Those  Online  Terms  Incorporated  into  the  Agreement  by  Reference  and  Set  OutHerein Exhibit A MSA_2.b.i_RingCentral,  Inc.  Terms  and  Conditions  of  Sale  ofHardware Exhibit B MSA_  2.b.ii_RingCentral  Phone  Lease  Program  and  Rental  Agreement Exhibit C MSA_  5.A_Technical  Sufficiency  Criteria  _ RingCentral Exhibit D MSA_  5.B.i_Acceptable  Use  Policy  _RingCentral Exhibit E MSA_  5.B.ii_Emergency  Services  _  RingCentral Exhibit F MSA_  5.B.iii_Numbering  Policy  _  RingCentral Exhibit G MSA_  9.A_Privacy  Notice  _ RingCentral
88 Attachment_RingCentral  Online  Terms_20190312 Page  57 EXHIBIT  A
RingCentral,  Inc.  Terms  and  Conditions  of  Sale  of  Hardware SOURCE:  MSA_2.b.i  https://www.ringcentral.com/legal/ringcentral-­‐hardware-­‐terms-­‐conditions.html

1. Definitions
a. Where  used  in  these  Terms  and  Conditions  of  Sale  of Hardware:
i. “Authorized Representative” means any person who holds the job  title and office of  General Manager,  Finance  Director  or Vice-­‐President.
ii. “Customer”  means  you  or  any  of  your  subsidiaries  purchasing  Product  fromRingCentral. iii. “Conditions”  means  these Terms  and  Conditions  of Sale. iv. “Contract” means any agreement for the purchase and sale of Products between RingCentral and  Customer  which  result  from  a  Purchase  Order  submitted  to  and  accepted  by  RingCentral under  these Conditions.
v. “Contract  Date”  means  the  date  upon  which  a  Purchase  Order  is  accepted  byRingCentral. vi. “Force  Majeure”  means,  without  limitation,  any  acts  of  God,  government,  war,  terrorism, riot,  fire,  floods,  earthquakes,  explosions,  strikes,  lockouts,  cessation  of  labor,  trade  disputes, breakdowns,  accidents  of  any  kind  or  any  other  causes  which,  in  all  cases,  are  beyond  the reasonable  control  of  RingCentral  (including  delay  or  shortages  by  itsSuppliers). vii. “Products”  means  the  hardware,  software,  or  any  combination  thereof,  and  related documentation,  identified  in  the  Website,  https://www.ringcentral.com/office/voip-­‐ phone.html which  are  made  available  for  purchase  and/or  license  by  Customer  pursuant  to  a Contract.  Products  shall  be  new  or  like-­‐new,  unless  Customer  requests  refurbished  Product.

RingCentral  will  fulfil  Purchase  Orders  for  refurbished  Product  to  the  extent  RingCentral  has refurbished  Product available.
viii. “Purchase  Order”  means  Customer’s  submission  of  a  written  or  electronic  order  for Products through the Website or other documentation indicating name, quantity  and pricing of Products  to  be purchased.
ix. “RingCentral”  means  RingCentral,  Inc.  and  its subsidiaries. x. “Supplier”  means  the  supplier,  licensor,  publisher,  manufacturer  or  other  third-­‐party  provider of Products.
xi. “Website” means the portal hosted by RingCentral  through which Products are made available  for purchase.
b. As  used  in  these  Conditions,  (i)  any  reference  to  a  statute  shall  be  construed  as  a  reference  to that  statute  as  amended,  re-­‐enacted  or  otherwise  modified  from  time  to  time,  (ii)  the  term “including”  will  always  be  deemed  to  mean  “including,  without  limitation”,  (iii)  a  definition  is equally  applicable  to  the  singular  and  plural  forms  of  the  feminine,  masculine  and  neuter  forms of the term  defined, and (iv) any headings in these Conditions are for convenience only and shall not  affect  the  interpretation  of  any terms.

2. General  Ordering Terms.
a. Customer  may  purchase  Products  under  these  Conditions  by  issuing  a  Purchase  Order  to RingCentral. Only a Purchase Order submitted by Customer shall constitute an offer to contract subject  to  these  Conditions.  All  Purchase  Orders  are  subject  to  acceptance  byRingCentral. b. No additional or alternative terms or conditions or any alteration to  these Conditions proposed by  the  Customer  contained  or  referred  to  in  a  Purchase  Order  or  other  form  submitted  to RingCentral  shall  be  deemed  to  apply  unless  they  are  expressly  accepted  in  writing  by  an Authorized  Representative  of  RingCentral  with  respect  to  that  PurchaseOrder. 89 Attachment_RingCentral  Online  Terms_20190312 Page  58 c. Customer’s  subsidiaries  shall  be  defined  as  any  entity  which  the  Customer  controls  or  owns more  than  50%  of  its  shares.  Customer  guarantees  full  and  prompt  payment  to  RingCentral  of any sums as they fall due for any  Purchase Orders placed hereunder by Customer’s subsidiaries.

3. Cancelling  &  Rescheduling  Purchase Orders.

Except  as  set  forth  below,  no  Purchase  Order  which  has  been  accepted  by  RingCentral  may  be  cancelled or  rescheduled  by  Customer  except  with  written  agreement  by  RingCentral.

4. Limited  Product  Return Right.
a. Product  may  be  returned  by  Customer  for  any  reason  within  thirty  (30)  days  of  delivery  of  the Product  (“Return  Period”),  and  RingCentral  will  accept  the  return  and  provide  a  refund  to Customer of the price paid by  Customer  for the Product, or a lesser  amount depending on  the condition  of  the  returned  Product,  as  set  forth  below.  The  refund  shall  also  include  taxes  and any  fees,  duties  and  similar  charges  that  were  paid  by  Customer  to  RingCentral  and refundable.  The  refund  will  not  include  the  shipping  fees  associated  with  the  purchase  of the Product.  The  amount  of  the refund  will  be  dependent  on  the  condition  of  the  returned  Product, such  condition  determined  solely  by  RingCentral.  If  the  Product  is,  in  RingCentral’s  sole discretion,  in  such  a  condition  that  it  cannot  be  resold,  no  refund  will  be  provided.  Customer shall  contact  RingCentral  to  arrange  for  any  such  return.  All  returns  under  this  Section  4  are subject  to  a  processing  fee  (which  includes  shipping  charges  to  return  the  Product)  (a  “Return Processing  Fee”)  of  thirty  Canadian  dollars  (CDN$30.00),  fifteen  British  pounds  (£15.00), eighteen  Euros  (€18.00),  or  twenty-­‐five  US  dollars  (US$25.00)  or  its  equivalent  for  any  other currency,  that  shall  be  charged  to  Customer  by  RingCentral.  The  Return  Processing  Fee  will  be assessed  on  each  returned  Product  and  will  be  collected  at  the  time  of  processing  Customer’s return  request

5. Prices
a. The  price  of  Products  on  the  Contract  Date  shall  be  the  quoted  price.  All  prices  and  charges  are exclusive of the cost ofshipping, delivery and insurance, if any, as well as applicable value added tax  (VAT),  sales,  use,  consumption,  privilege,  gross  sales  tax  (GST),  and  other  taxes  (other  than taxes  based  upon  RingCentral’s  net  income),  duties  or  customs  fees  for  which  the  Customer shall  be  additionally  liable  for  paying.  In  addition,  prices  exclude  any  copyright  levies,  waste  and environment  fees  and  similar  charges  that  RingCentral  by  law  or  statute  may  charge  or  collect upon  in  accordance  with  such  laws  orstatutes.
b. Customer will be responsible for any sales, uses, excise, value added, services, consumption, and other  taxes  and  duties  payable  by  Customer  on  any  Products  purchased  by  Customer  where  the tax  is  imposed  on  Customer’s  acquisition  or  use  of  such  Products  and  the  amount  of  tax  is measured  by  Customer’s  costs  in  acquiring  such  goods  or  services.  Customer  shall  make  all payments  of  any  such  taxes  to  RingCentral  without  reduction  for  any  withholding  taxes,  which shall  be  Customer’s  sole  responsibility.  All  taxes  shall  be  paid  by  Customer  to  RingCentral  unless Customer  provides  RingCentral  with  a  valid  certificate  of  exemption  acceptable  to  the appropriate  taxing authority.

6. Invoicing  and Payment.
a. Customer  shall  pay  the  purchase  price,  without  any  deduction  or  set-­‐off,  within  thirty  (30)  days from  the  date  of  the  invoice  which  shall be  issued  to  Customer  on  the  date  that  Products  are shipped.  Invoices  shall  be  issued  by  RingCentral  to  Customer  upon  delivery  of  the  Products  in accordance  with  Section 7.
b. Customer  shall  make  payment  to  RingCentral  in  the  currency  indicated  on  the invoice. c. All  express  deliveries  may  be  subject  to  additional  shipping  charges  regardless  of  invoicevalue. 90 Attachment_RingCentral  Online  Terms_20190312 Page  59 d. If:  (i)  Customer  fails  to  make  any  payment  under  any  Contract  when  due;  (ii)  Customer  is  a  body corporate  and  any  resolution  or  petition  to  wind  up  Customer’s  business  (other  than  for  the purpose  of  amalgamation  or  reconstruction)  is  passed  or  presented;  or  (iii)  Customer  is  an individual  or  a  partnership,  and  any  grounds  arise  for  the  application  for  a  bankruptcy  order made  under  applicable  bankruptcy  and/or  insolvency  laws  (an  “Act  of  Bankruptcy”),  then, without  prejudice  to  any  other  right  or  remedy  available  to  RingCentral,  the  full  price  of  all Products  delivered  to  Customer  under  any  Contract,  but  not  paid,  shall  become  immediately due (notwithstanding any previously agreed credit terms) and RingCentral may  take any  or  all of the  following  courses  of action:
i.by notice, suspend or terminate any Contract or any part thereof, without liability, stop any Products  in  transit  and,  at  its  discretion,  subject  to Section  8,  enter  Customer’s  premises  to recover  Products  for  which  payment  has  not  been  made  in full; ii. charge  Customer  interest,  both  pre-­‐ and  post-­‐ judgment,  on  any  unpaid  amount  past  due,  at the  rate  of  2.5%  per  month,  or  the  maximum  rate  allowed  by  law, until  full  paymentis made.  For  clarity,  a  part  of  a  month  shall  be  treated  as  a  full  month  for  the  purpose  of calculating  interest;
iii.set-­‐off any amounts due against any credit note, balance or  other liability issued by RingCentral to Customer;
iv. appropriate any  payment  made  by  Customer  for  such  Products  as  RingCentral  may  deem  fit (notwithstanding  any  purported  appropriation  by  Customer); and/or v.alter  Customer’s  payment  terms,  which  may  include  withdrawing  or  altering  any  credit  limit previously  granted,  requiring  prepayment,  and  demanding  adequate  assurance  of  due performance  by  Customer  through  the  provision  of  a  bank guarantee.

7. Delivery,  Risk  of  Loss,  and Title
Customer  agrees  that  all  deliveries  of  Products  (including  deliveries  after  repair  or  replacement)  will  be made  as  follows:
a. Delivery. Unless RingCentral provides Customer with express written confirmation of a different delivery  term,  all  deliveries  of  Products  will  be  made  FCA  (INCOTERMS  2010)  at  the  delivery point  specified  by  RingCentral.  Notwithstanding  the  agreed  delivery  term,  RingCentral  may charge  Customer  for  shipping  and  handling  charges,  which  may  be  reflected  as  a  separate  line item  on  RingCentral's invoice.
b. Title  and  Risk  of  Loss.  Title  and  Risk  of  Loss  to  all  Products  will  pass  to  Customer  when  the Products  are  transferred  to  a  carrier  at  RingCentral´s  designated  shipping  location.  Title  to Software  provided  under  this  Agreement  will  remain  solely  with  RingCentral  and  its  licensors.

Notwithstanding  the  foregoing,  should  Customer  fail  to  pay  RingCentral  for  Products  within thirty (30) days of shipment, Title may, in RingCentral’ssole discretion revert back to RingCentral upon  written  notice  to Customer.
c. Any dates quoted for delivery of the Products are approximate only and RingCentral shall not be liable  for  any  delay  in  delivery  of  the  Products  however  caused. Any  Products  may  be  delivered by  RingCentral  in  advance  of  the  quoted  delivery  date  upon  giving  reasonable  notice  to Customer.
d. If  the  destination  of  the  Products  is  not  in  the  same  country  as  RingCentral’s  designated  shipping location,  RingCentral  may  arrange  on  behalf  of  the  Customer,  for  its  shipping  vendor  to  deliver the  Products  in  the  destination  country.  The  foregoing  in  the understanding  that:  i)  the shipment  of  the  Products  to  the  destination  country  is  permitted  by  RingCentral,  its  Supplier, OEMs,  and  applicable  regulations;  ii)  the  delivery  term  will  remain  FCA  (Incoterm  2010) RingCentral’s  designated  shipping  point;  iii) Customer  remains  responsible  for  all  charges  as described  in  Section  5(a);  iv)  RingCentral  shipping  agent  accepts  to  manage  the  exportation  and importation  of  the  Products  for  the  Customer;  and,  v)  Customer  will  remain  responsible  for 91 Attachment_RingCentral  Online  Terms_20190312 Page  60 import  and  export  regulations  and  compliance  with  applicable  laws,  including  without  limitation Section  15  Compliance  with  Laws  of  these terms.
e. Claims  for  non-­‐delivery  of  Products  must  be  made  in  writing  to  RingCentral  within  five  (5) working  days  from:  (i)  the  date  of  invoice;  or  (ii)  receipt  of  partial  delivered  of  the  Products,  if any.  Customer  agrees  to  notify  RingCentral  promptly  in  the  event  Customer  receives  the  invoice prior  to  receipt  of  the Products.
f. Customer  agrees  to  accept  partial  delivery  of  Products  ordered  unless  otherwise  mutually agreed  by  the  parties  in  writing.  Where  the  parties  agree  in  writing  that  a  shipment  must  be sent  complete,  Customer  agrees  to  accept  allocations  of  Product  in  the  event  of  shortage  by Supplier.  Where  the  Products  are  delivered  in  installments,  each  delivery  shall  constitute  a separate  Contract.  Failure  by  RingCentral  to  deliver  any  one  or  more  of  the  installments  in accordance  with  these  Conditions  or  any  claim  by  Customer  in  respect  of  any  one  or  more instalments shall not entitle Customer to  treat a Contract as repudiated  or to cancel any other instalment.
g. If  Customer  fails  to  take  delivery  of  the  Products  within  48  hours  after  the  scheduled  date  of shipment,  or  fails  to  give  RingCentral  adequate  delivery  instructions  in  its  Purchase Order,  then, without prejudice to any  other right or remedy available, RingCentral may: (i) store the Products until  actual  delivery  and  charge  Customer  for  the  reasonable  costs  thereof,  including  insurance costs;  (ii)  terminate  the  Contract  forthwith  and sell  the  Products;  or  iii)  ship  the  Products  by  a freight  forwarder  to  Customer´s  business  location  business  location  indicated  in  the correspondent  purchase  order  with  Customer  remaining  responsible  for  all  reasonable  freight and  insurance  costs.  Title  and  Risk  of  Loss  will  pass  when  the  Products  are  transferred  to  the freight  forwarder  at  RingCentral´s,  or  its  Supplier’s,  designated  shipping location. h. Customershall bear any  and all costs (including original and return  carriage costs) associated with  any unjustified  refusal  of  delivery  of  Products  ordered  pursuant  to  aContract. i. Customer’s  right  to  possess  any  Products,  for  which  payment  has  not  made  shall  immediately cease:  (i)  after  the  appointment  of  a  receiver  to  its  property;  (ii)  after  it  has  been  placed  in liquidation  or  administration;  (iii)  when  and  if  Customer  makes  an  arrangement  for  the  benefit of  creditors  generally,  suffers  or  permits  the  appointment  of  an  administrator,  administrative receiver  or  receiver  for  its  business  or  assets,  or  avails  itself  or  becomes  subject  to  any proceeding  under  any  applicable  bankruptcy  laws;  (iv)  if  Customer  is  unable  to  pay  its  debts within  the  meaning  of  applicable  bankruptcy  and  insolvency  laws;  (v)  if  Customer,  not  being  a company,  has  become  bankrupt;  or  (vi)  if  Customer  otherwise  ceases  to  trade  or  threatens  to cease  to trade.

8. Publications  & Specifications.

Any  and  all  specifications,  descriptions,  photographs,  measurements,  capacities  or  illustrations contained in any catalogues, price lists, brochures, leaflets, proposals, advertising matter, publications of RingCentral  or  a  Supplier  are  intended  to  be  illustrative  and  approximate  only  and  shall  not  form  part  of a  Contract  or  constitute  a  representation,  warranty  or  condition  regarding  any  Products  unless specifically  agreed  by  written  agreement  between  the  Customer  and  RingCentral.  No  employee  or  agent of  RingCentral  (or  any  entity  acting  on  RingCentral’s  behalf)  has  any  authority  to  make  any representation  regarding  the  Products.  Customer  acknowledges  that  it  has  not  been  induced  to  accept these  Conditions  by  any  representations  or  statement,  oral  or  written,  not  expressly  contained  herein.

9. Warranty
a. Customer  understands  that  RingCentral  is  not  the  Supplier  of  the  Products.  Accordingly,  all Products  are  sold  subject  to  the  express  warranty  terms,  if  any,  specified  by  the  original  Supplier of  the  Products.  Any  software  supplied  to  Customer  pursuant  to  a  Contract  is  supplied  subject to  the  provisions  of  the  Supplier’s  licensing  terms.  RingCentral  will  pass  through  to  Customer  all 92 Attachment_RingCentral  Online  Terms_20190312 Page  61 warranties  that  RingCentral  is  expressly  authorized  by  the  original  Supplier  to  pass  through  to Customer.
b. RingCentral  represents  and  warrants  that  title  to  all  Products  shall  be  free  from  all  security interests,  liens,  and  encumbrances  at  the  time  of  delivery  to  Customer.  The  foregoing  shall  not be  construed,  and  RingCentral  does  not  provide,  any  warranty  against  infringement  of  a  third-­‐ party  intellectual  property  right.  Any  warranties,  conditions  or  other  terms  implied  by  common law  or  statute  or  otherwise  in  connection  with  these  Conditions  (except  to  title,  in  the  case  of Products)  are  hereby  expressly  excluded  to  the  fullest  extent  permitted  by  law,  save  for fraudulent misrepresentation.

10. Warranty Assistance.
a. For  all  Returned  Products  (whether  pursuant  to  a  Warranty  Claim  or  otherwise)  RingCentral  will, on  the  Customer’s  behalf,  initiate  an  RMA  request  with Supplier.  Following  an  RMA  request, RingCentral  shall  issue  an  RMA  number  and  issue  a  shipping  label  to  Customer  via  electronic exchange  (an “RMA”).
b. Customershall immediately notify RingCentral if any Products supplied to Customer prove to be defective  in  quality  or  condition  within  the  Supplier’s  warranty  period  (the  “Claim”).  Upon receipt  of  notification  of  such  Claim,  RingCentral  shall  notify  Customer  whether,  as  a  matter  of Supplier  policy,  the  Claim  must  be  handled  directly  with  the  Supplier  or  indirectly  through RingCentral.  In  the  event  the  Claim  must  be  handled  directly  between  Customer  and  Supplier, RingCentral  shall  provide  contact  information  to  enable  Customer  to  contact  Supplier.  In  the event  the  Claim  will  be  handled  by  RingCentral,  then  RingCentral  shall  provide  Customer  with  a return  material  authorization  (“RMA”)  for  Customer  to  return  the  Products  to  RingCentral,  and Customer  shall  return  such  Products  to  RingCentral  in  accordance  with  these  Conditions  and RingCentral’s  then  current  RMA  policy  (which  shall  be  made  available  to  Customer  upon request).
c. No  Products  may  be  returned  to  RingCentral  without  a  valid  RMA  number  displayed  on  the Products  packaging.  Any  Products  returned  without  a  valid  RMA  number  displayed  on  the Products  packaging  will  be  refused  or  returned.  RingCentral  shall  not  be  obligated  to  ship replacement  Products  to  Customer  until  RingCentral  is  in  receipt  of  the  original  Products  being returned.  Notwithstanding  the  foregoing,  upon  receipt  of  notification  of  any  warranty  claim within  the  first  ninety  (90)  days  after  receipt  of  the  Product  by  Customer,  RingCentral  shall process  such  warranty  claim  per  Supplier  procedures  and  ensure  the  shipment  of  a  replacement Product  to  Customer.    Replacement  Product  may  be  new  or  used.    After  the  first  ninety  (90) days from receipt of the Product by Customer, and unless otherwise directed by RingCentral, the Customer  must  contact  the  Supplier  directly  for  any  warranty  repair  or  replacementservices. d. During  the  first  ninety  (90)  days  after  Customer’s  receipt  of  the  Product,  RingCentral  is responsible  for  all  shipping  fees  associated  with  a  warranty  claim  (including,  without  limitation, both  return  of  the  defective  Product  and  shipment  of  the  replacement  Product).  Customer  shall be  responsible for  any  such  shipping  costs  for  warranty  claims  made  after  such  initial  ninety  (90) day period.
e. Customer agrees that RingCentral’ssole liability to Customer regarding any Product defect claims  is  limited  to  the  administration  of  such  claims  with  the  Supplier,  and  as  setforth herein.  After  the  first  ninety  (90)  days  from  Customer’s  receipt  of  Product,  RingCentral’s  liability to  Customer  regarding  any  Product  defect  claims  is  limited  to  and  is  expressly  contingent  upon RingCentral’s  ability  to  obtain  a  refund,  credit  or  replacement  Products  from  the Supplier.  RingCentral  has  no  obligation  to  accept  a  return  of  Products  where  the  Customer  fails to  comply  with  Supplier’s  policy  on  Product  returns. f. RingCentral  shall  not  be  liable  or  responsible  for  administering  any  defect  or  other  claim  which arises  from  normal  wear  and  tear,  misuse,  negligence,  accident,  abuse,  use  not  in  accordance 93 Attachment_RingCentral  Online  Terms_20190312 Page  62 with Supplier’s Product documentation, modification or alteration not authorized by Supplier, or use  in  conjunction  with  a  third  party  product.  RingCentral  reserves  the  right  to  determine whether  any  Products  are defective.

11. Warranty Returns
a. Any  Products  returned  pursuant  to  an  RMA  issued  by  RingCentral  must  be  shipped  to RingCentral  within  seven  (7)  working  days  of  the  date  of  such  RMA. Following  an  RMA  request, RingCentral  shall  issue  an  RMA  number  and  issue  a  shipping  label  to  Customer  via  electronic exchange.
b. Customer irrevocably authorizes RingCentral  to carry out any necessary tasks related to the repair  or  replacement  of  Products  on  behalf  of  Customer  under  theseConditions. c. Unless RingCentral collects Products using its own carrier, Customer agrees  that RingCentral shall  not  be  liable  for  any  loss  or  damage  to  Products  returned  toRingCentral.

12. Limitation  of Liability
a. RINGCENTRAL’S  LIABILITY  FOR  ANY  DIRECT  LOSS  OR  DAMAGE  ARISING  OUT  THESE  CONDITIONS AND  ANY  CONTRACT  FOR  THE  SALE  AND  PURCHASE  OF  PRODUCTS  HEREUNDER  SHALL  BE LIMITED  TO  AND  SHALL  UNDER  NO  CIRCUMSTANCES  EXCEED  THE  PRICE  PAID  BY  CUSTOMER FOR  THE  PRODUCTS  GIVING  RISE  TO  THE  CLAIM  (EXCLUDING  APPLICABLE  TAXES).  RINGCENTRAL SHALL  HAVE  NO  LIABILITY  UNDER  THESE  CONDITIONS  OR  ANY  CONTRACT  IF  RINGCENTRAL  HAS NOT  RECEIVED  PAYMENT  OF  THE  TOTAL  INVOICE  PRICE  OF  THE  PRODUCTS  GIVING  RISE  TO  THE CLAIM.
b. EXCEPT  AS  EXPRESSLY  PROVIDED  IN  THESE  CONDITIONS,  RINGCENTRAL  AND  ITS  SUPPLIERS

SHALL NOT BE LIABLE TO CUSTOMER FOR ANY FINANCIAL, CONSEQUENTIAL OR OTHER LOSS OR DAMAGE  CAUSED  TO  CUSTOMER  BY  REASON  OF  ANY  REPRESENTATION,  WARRANTY  (EITHER EXPRESS  OR  IMPLIED),  CONDITION  OR  OTHER  TERM,  OR  ANY  DUTY  AT  COMMON  LAW;  OR  FOR ANY  SPECIAL,  INDIRECT,  INCIDENTAL  OR  CONSEQUENTIAL  DAMAGES  (INCLUDING  LOSS  OF PROFITS,  REVENUE,  RECORDS  OR  DATA,  COSTS  OF  PROCUREMENT  OF  SUBSTITUTE  PRODUCTS, DAMAGE  TO  REPUTATION  OR  GOODWILL,  OR  ANY  MATTER BEYOND  ITS  REASONABLE CONTROL)  OR  FOR  ANY  OTHER  CLAIMS  FOR  COMPENSATION  HOWEVER  CAUSED  (WHETHER CAUSED  BY  THE  NEGLIGENCE  OF  RINGCENTRAL,  ITS  EMPLOYEES,  AGENTS,  SUPPLIERS  OR OTHERWISE)  WHICH  ARISE  OUT  OF  OR  IN  CONNECTION  WITH  THESE  CONDITIONS  OR  A CONTRACT HEREUNDER,  EVEN  IF  RINGCENTRAL  OR  ITS  SUPPLIERS  HAVE  BEEN  ADVISED  OF  THE POSSIBILITY  OF  SUCH  LOSS,  LIABILITY  OR DAMAGES.
c. Nothing  contained  herein  shall  be  construed  as  excluding  or  limiting  RingCentral’s  liability  for death  or  personal  injury  caused  by  RingCentral’s  negligence,  or  willfulmisconduct.

13. Intellectual  Property Rights
a. Customer  acknowledges  that  the  Products  are  the  intellectual  property  of  the  Suppliers  and,  to the extent any logos, copyrights, trademarks,  orsimilarintellectual property of RingCentral or its partners  are  affixed  to  Products,  RingCentral  or  its  partners,  as  applicable.  Nothing  contained herein  shall  be  deemed  to  grant  any  right  or  title  to  such  intellectual  property to Customer.  Customer  further  agrees  not  to  translate,  reverse  compile  or  disassemble  any software.  Customer  will  not  remove,  alter  or  destroy  any  form  of  copyright  notice,  proprietary markings,  serial  numbers,  or  confidential  legends  placed  upon  or  contained  within  any  Products. b. Customer  understands  and  agrees  that  RingCentral  will  not  and  has  no  duty  to  indemnify, defend  or  hold  Customer  or  a  third  party  harmless  from  or  against  any  claims,  losses,  liabilities, damages,  costs  and  expenses,  judgments  or  settlement  amounts  arising  out  of  or  in  connection with the actual or alleged infringement of a third party’s intellectual property rights, except and only  to  the  extent  that  a  Supplier  has  expressly  agreed  to  offer  such  indemnification  and 94 Attachment_RingCentral  Online  Terms_20190312 Page  63 defense  to  Customer  on  a  pass  through  basis.  In  addition,  RingCentral  will  pass  through  to Customer  all  indemnities  made  available  by  Supplier  that  Supplier  has  expressly  authorized RingCentral  to  pass  through  to  Customer.
c. Nothing  contained  herein  shall  be  construed  as  authorizing  or  granting  to  Customer  any  right  or license  to  use any  logo,  trademark  or  trade  name  of  RingCentral,  or  any  Supplier,  any  license  of which shall be subject to separate agreement including any then current policies of RingCentral, or  its  Suppliers,  as appropriate.

14. Force Majeure
a. Neither party shall be liable to the other party or be deemed in breach of these  Conditions or any  Contract  by  reason  of  delay  or  failure  to  perform  if  such  delay  or  failure  to  perform  was caused  by  Force Majeure.
b. In  the  event  of  a  Force  Majeure  event:  (i)  the  party  claiming  Force  Majeure  shall,  as  soon  as commercially  practicable,  notify  the  other  party  of  such  Force  Majeure  event  provided  the notifying  party  shall  incur  no  liability  for  its  failure  to  give  such  notice;  (ii)  the  notifying  party’s duty  to  perform  shall  be  suspended  for  the  duration  of  the  Force  Majeure  event;  and  (iii)  the time of performance for the party impacted by the Force Majeure eventshall be extended by a period  equal  to  the  duration  of  said  Force  Majeure event. c. In the event a Force Majeure eventshould continue for more than ninety (90) days, either  party may,  by  written  notice  to  the  other,  cancel  a  Contract  insofar  as  Products  remain  undelivered under  said  Contract.  Upon  such  cancellation,  RingCental  shall  have  no  obligation  to  deliver  and Customer  will  have  no  obligation  to  accept  delivery  of  or  pay  for  the  undelivered  Products,  but the  Contract  shall  remain  in  full  force  and  effect  regarding  all  Products  delivered  prior  to  the date  of cancellation.

15. Compliance  with  Laws; Export
a. Customer  acknowledges  that  the  Products  and  any  technical  data  related  thereto  is  licensed  or sold  subject  to  and  controlled  by  the  export  laws  of:  (i)  the  United  States  (“US”)  including  its Export  Administration  Regulations;  (ii)  the  European  Union  (“EU”)  and  countries  within  the European  Free  Trade  Area  (“EFTA”);  and  (iii)  any  other  government  with  jurisdiction  (collectively the  “Export  Control  Laws”)  and  Customer  hereby  agrees  not  to  export,  re-­‐export  or  otherwise distribute  Products,  or  direct  products  thereof,  in  violation  of  any  ExportControl Laws.

Customer  acknowledges  that  the  US  government  and/or  the  member  states  of  the  EU  and EFTA,  or  another  country’s  government,  may  require  licensing  or  other  authorization  prior  to export.
b. Customer  warrants  that  it  will  not  export  or  re-­‐export  any  Products  with  knowledge  that  they will  be  used  in  the  design,  development,  production,  or  use  of  chemical,  biological,  nuclear,  or ballistic  weapons,  or  in  a  facility  engaged  in  such  activities,  unless  Customer  has  obtained  prior written  approval  from  the  appropriate  department  of  the  US  Government  or  any  other government  with  jurisdiction.  Customer  further  warrants  that  it  will  not  export  or  re-­‐export, directly  or  indirectly,  any  Products  to  embargoed  countries  or  sell  Products  to  prohibited companies  or  individuals,  as  defined  by  applicable  Export  Control Laws. c. It  is  Customer’s  sole  and  exclusive  responsibility  to  obtain  any  and  all appropriate  approvals from  the  applicable  government  entities,  which  may  include  the  US  government,  the  United Kingdom,  and/or  member  states  of  the  EU  and  EFTA  or  any  other  government  withjurisdiction, prior  to  exporting  such  Products,  or  any  technical  data  related  thereto,  from  thecountry where  the  Products  were  delivered  by  RingCentral  pursuant  to  Section  7  Customer  will  also  be responsible  to  comply  with  the  importation  regulations  applicable  in  the  country  of  destination of  the  Products.  RingCentral  shall  not  be  responsible  for  any  costs,  importation  duties,  liabilities or  damages  resulting  from  Customer’s  failure  to  obtain  any  such  required authorization. 95 Attachment_RingCentral  Online  Terms_20190312 Page  64 Customer  understands  that  the  Export  Control  Laws  and  importation  laws  may  change  from time  to  time.  It  is  Customer’s  sole  and  exclusive  responsibility  to  obtain  guidance  of  counsel  or other  appropriate  channels  to  ensure  its  compliance  with  these  laws. d. Customer  and  RingCentral  warrant  they  will  not  take  any  action  or  permit  or  authorize  any action  which  will  render  the  other  party  liable  for  a  violation  of  any  applicable  anti-­‐corruption and  anti-­‐bribery  laws  and:  (a)  will  not  violate  or  cause  the  other  party  to  violate  such  laws  in connection  with  the  sale  and  distribution  of  the  Products;  and  (b)  will  notify  the  other  party  in writing  if  any  of  its  owners,  partners,  principals,  directors  or  officers  are  or  become  officials, officers or representatives of any government or political party or candidate for political office. e. Customer  shall  comply  with  all  applicable  laws  pertaining  to  hazardous  substances,  and  electric or  electronic  waste,  which  may  include,  but  is  not  limited  to,  EU  Directives  2002/95/EC (Restriction on Hazardous Substances) and 2002/96/EC dated January 27, 2003 (Waste Electrical and  Electronic  Equipment)  (“WEEE”)  generally  and  as  instated  within  each  country  into  which Products  are  imported,  exported  or  otherwise  distributed  by  Customer,  such  obligation  which shall  include  registering  as  a  “producer”  under  applicable  WEEElegislation. f. Customer  shall  indemnify,  defend  and  hold  RingCentral  harmless  from  any  violation  or  alleged violation  by  Customer  of  the  terms  of  this  Clause.  Upon  RingCentral’s  request,  Customer  agrees to  confirm,  in  writing,  its  compliance  with  applicable  Export  Control Laws  and  applicable importation regulations.

16. Additional  Terms  of Sale
a. Notwithstanding anything to the contrary herein, RingCentral and its Suppliers reserve the right to  make  any  changes  in  the  specifications  of  the  Products,  without  notice  to  Customer,  which are  required  in  order  to  conform  to  any  statutory  or  other  legal  requirements  or  which  do  not materially  affect  the  performance  of  the  relevant Products. b. Any Products which  are subject to  guidelines, restrictions or provisions imposed by a Supplier are  sold,  supplied  and  delivered  to  Customer  subject  to  any  such  guidelines,  restrictions  or provisions,  which  will  be  provided  to  Customer  uponrequest.

17. Choice  of Law  & Venue
a. These Conditions, and any Purchase Order  placed under them shall be governed by  the laws and be  subject  to  the  exclusive  jurisdiction  of  the  courts  set  forth below. b. For  Purchase  Orders  submitted  to  RingCentral  UK  Limited:  These  Conditions  and  any  dispute, claim  or  controversy  arising  out  of,  or  relating  to  these  Conditions,  including  formation, interpretation,  breach  or  termination  of  these  Conditions,  a  Purchase  Order  or  a  Contract,  will be governed  by and intended  to be construed  under the laws of England and Wales. Any related action,  lawsuit,  or  proceeding  shall  be  brought  in  and  adjudicated  by  the  by  the  courts  of England  and Wales.
c. For  Purchase  Orders  submitted  to  RingCentral  Inc,  or  any  other  RingCentral’s  subsidiary  or affiliate:  These  Conditions  and  any  dispute,  claim  or  controversy  arising  out  of,  or  relating  to these  Conditions,  including  formation,  interpretation,  breach  or  termination  of  these Conditions,  a  Purchase  Order,  or  a  Contract,  will  be  governed  by  New  York  State  laws,  excluding Conflict  of  law  principles.  The  parties  agree  that  Supreme  Court  of  the  State  of  New  York,  New York  County,  or  the  United  States  District  Court  for  the  Southern  District  of  New  York,  shall  have sole  and  exclusive  jurisdiction  and  venue  over  any  matter arising  out  of  these  Conditions  and any  orders  placed  under  them,  and  each  party  hereby  submits  itself  and  its  property  to  the venue  and  jurisdiction  of  such courts.
d. The  UN  Convention  on  Contracts  for  the  International  Sale  of  Goods  does  not apply. e. Each  party  waives  any  right  it  may  have  to  claim  that  the  chosen  jurisdiction  under  these Conditions  is  not  a  convenient  forum  and  expressly  waives  any  right  to  a  jury  trial  regarding 96 Attachment_RingCentral  Online  Terms_20190312 Page  65 disputes  related  to  these Conditions.

18. Miscellaneous.
a. Assignment.  Customer  may  not  transfer  or  assign  these  Conditions  to  a  third  party  by  operation of  law  or  otherwise  without  the  prior  written  consent  of  RingCentral.  RingCentral  may  assign any  Purchase  Order  or  these  Conditions,  in  whole  or  in  part  without  the  consent  of  the Customer.  RingCentral  shall  endeavor  to  provide  prompt  notice  of  any  assignment  to  the Customer.  Any  assignment  in  violation  of  this  Section  shall  be void. b. Waiver.  Failure  by  either  party  to  enforce  any  provision  of  these  Conditions  or  a  Contract  shall not  be  deemed  a  waiver  of  the  right  to  thereafter  enforce  that  or  any  other  provision  of  these Conditions  or  a Contract.
c. Severability.  In  the  event  that  any  provision  of  these  Conditions  is  held  by  a  court  of  competent jurisdiction  to  be  invalid  or  unenforceable,  the  remaining  provisions  of  these  Conditions  will remain  in  full  force  and effect.
d. Notices.  All  notices  shall  be  in  writing  and  shall  be  sufficiently  given  if  delivered  by  email  to Customer’s  registered  address  in  its  RingCentral  Admin  Portal,  personally  or  by  a  reputable overnight carrier with  proof of delivery or mailed by registered mail to  Customer  at the address provided  by  Customer  in  Customer’s  RingCentral  Admin  Portal,  and  to  RingCentral,  Inc.  at  20 Davis  Drive,  Belmont,  CA  94002,  Attention:  Legal  Department  or  to  such  other  address  or addressee  as  either  party  may,  from  time  to  time,  specify  by  notice  in  accordance  with  this Clause.  Notices  shall  be  deemed  given  upon  receipt  by  the addressee. e. The  Customer  has  requested  these  terms  be  drawn  up  in  English.  Le  client  a  exigé  que  les présentes  Conditions  Générales  soient  rédigées  en anglais.

19. Entire Agreement
These  Conditions  constitute  the  entire  agreement  between  the  parties  as  to  the  subject  matter  hereof and  supersedes  and  cancels  any  and  all of  Customer’s  terms  and  conditions,  or  other  written  or  oral agreements  previously  existing  between  the  parties  and/or  their  affiliates  with  respect  to  such  subject matter.  Customer  acknowledges  that  it  is  not  entering  these  Conditions  on  the  basis  of  any representations  not  expressly  contained  herein.  Every  Contract  for  the  sale  and  purchase  of  Products  as defined  herein  between  RingCentral  and  the  Customer  or  any  of  its  subsidiaries  shall  be  subject  to  these Conditions,  unless  Customer  and  RingCentral  have  signed  a  separate  agreement  regarding  the  subject matter  herein,  in  which  case  the  separate  agreement  will  govern.  Customer  shall  be  deemed  to  have accepted  these  Conditions  by  the  earlier  of:  (i)  indicating  acceptance  to  these  Conditions  through  the Website,  (ii)  submitting  a  Purchase  Order  through  the  Website;  or  (iii)  accepting  Products  from RingCentral.
97 Attachment_RingCentral  Online  Terms_20190312 Page  66 EXHIBIT  B
RingCentral  Phone  Lease  Program  and  Rental  Agreement SOURCE:  MSA_  2.b.ii  https://www.ringcentral.com/legal/lease-­‐rental.html Last  Updated:  August  3,  2017
RingCentral’s  Phone  Lease  Program  and  Rental  Agreement  (“Rental  Agreement”)  is  available  to  those customers  who  have  entered  into  a  written  contract  for  the  purchase  of  RingCentral  Office  Services (hereafter,  the  RingCentral  Office  Plan  Purchase  Agreement)  with  a  minimum  Initial  Term  of  at  least twenty-­‐four (24) months and  a Renewal Term  of at least twelve (12) months. For clarification, the Rental Agreement  must  be  conterminous  with  the  RingCentral  Office  Plan  Purchase  Agreement  and  for  an Initial  Term  of  at  least  twenty-­‐four  (24)  months,  and  the  customer  must  enter  into  the  Rental Agreement  at  the  same  time  as  the  Start  Date  of  the  RingCentral  Office  Plan  Purchase  Agreement.  This Phone  Rental/Lease  Program  is  offered  and  available  to  United  States  Residentsonly.

This  Rental  Agreement,  when  entered  into,  will  form  part  of  the  RingCentral  Office  Plan  Purchase Agreement,  the  terms  of  which  are  incorporated  herein  by  reference,  including,  without  limitation,  all defined  terms.

Any  capitalized  terms  not  defined  herein  will  have  the  same  meaning  as  in  the  RingCentral  Office  Plan Purchase  Agreement,  as  applicable.

Rental  Services
This  Rental  Agreement  is  for  the  rental  of  certain  telephone  hardware  (each  a  “Rental  Device”)  from RingCentral  (collectively,  the  “Rental  Services”).  RingCentral  charges  a  recurring  monthly  fee  for  each Rental  Device  (collectively,  the  “Rental  Fees”).  As  a  part  of  your  recurring  bill  from  RingCentral,  you agree  to  pay  the  Rental  Fees  for  all  Rental  Devices,  using  the  same  payment  method  and  payment period  as  your  payments  for  RingCentral  Office  Services,  as  defined  in  your  RingCentral  Office  Plan Purchase  Agreement.  RingCentral  will  pro-­‐rate  the  Rental  Fees  for  any  equipment  that  is  rented,  for  the initial  period  from  the  start  of  the  rental  period  until  the  end  of  then-­‐current  billing  period  for  the  Office Services,  and  the  start  of  the  rental  will  begin  on  the  date  a  Rental  Device  is  recorded  as  delivered  by  a designated  courier  (the  “Rental  Start  Date”).

The  Rental  Services  with  respect  to  a  Rental  Device  shall  commence  on  the  Rental  Start  Date  and terminate  upon  the  earliest  to  occur  of  (a)  either  Party  delivers  written  notice  of  termination  of  this Agreement  to  the  other  Party  at  least  thirty  (30)  days  prior  to  the  applicable  termination  date  (with  such termination  date  being  at  the  end  of  the  Office  Services billing  period  in  which  the  end  of  such  30  day period  occurs,  (b)  the  termination  of  the  RingCentral  Office  Plan  Purchase  Agreement.  Notwithstanding the  above,  at  any  time  within  thirty  (30)  days  after  the  Rental  Start  Date,  you  may  terminate  the  Rental Services  with  respect  to  a  Rental  Device  immediately  upon  written  notice  from  you  to  RingCentral, without  paying  any  Rental  Fees  for  such  Rental  Device.

Upon  any  termination  of  the  Rental  Agreement  or  Rental  Services,  you  agree  to  return  or  purchase  a Rental  Device  (including  all  accessories  and  materials  that  were  provided  with  the  primary  hardware device)  consistent  with  RingCentral’s  written  instructions  and  in  accordance  with  the  Return  or  Purchase Rights  section  of  this  Rental  Agreement,  and  that  Rental  Device  will  no  longer  be  considered  a  Rental Device  upon  the  completion  of  a  return  or  purchase.  If  you  do  not  return  a  Rental  Device  (subject  to RingCentral’s  inspection  and  acceptance  of  the  returned  Rental  Device  in  its  reasonable  discretion)  within thirty  (30)  following  the  termination  of  the  Rental  Services  for  such  Rental  Device,  you  will  be  deemed  to 98 Attachment_RingCentral  Online  Terms_20190312 Page  67 have  purchased  that  device  at  a  purchase  price  equal  to  (1)  during  the  first  12  months  after  you received the Rental Device, 100% of  the Rental Device’s then-­‐current RingCentral list price shown on  RingCentral’s web  site,  or  (2)  after  such  12  month  period,  80%  of  such  list  price,  and  you  agree  to  pay  the  applicable purchase price.

If  you  wish  to  upgrade  a  Rental  Device,  the  replacement  of  the  current  Rental  Device  shall  be  deemed  a termination  of  the  Rental  Services  with  respect  to  the  current  Rental  Device  and  be  subject  to  the termination  provisions  hereof,  including  the  return  or  purchase  provisions  for  the  Rental  Device  set forth  in  the  Return  or  Purchase  Rights  section  of  this  Rental  Agreement;  provided  that  the  Rental Services  for  the  current  Rental  Device  shall  be  deemed  to  terminate,  and  the  Rental  Services  of  the replacement  Rental  Device  shall  commence,  on  the  date  the  replacement  Rental  Device  is  recorded  as delivered  by  a  designated  courier.

The  Rental  Fees  for  the  Rental  Services  do  not  include  additional  services  you  may  select,  taxes,  fees, international  usage,  and  other  additional  services.  Sales  tax  varies  by  jurisdiction  of  purchase  or rental and  may  be  calculated  based  on  full  retail  price  or  RingCentral  cost  price,  as  determined  by  the  tax  law in  the  jurisdiction  of  purchase  or  rental.

Rental  Devices  Ownership;  Damage  and  Loss  RingCentral  is  and  will  remain  the  owner  of  each  Rental Device  unless  title  is  conveyed  to  you  in  writing  following  RingCentral’s  confirmation  to  you  of  its  receipt of your payment in full of the purchase price for the Rental Device. You will not grant any third party any right  to  use,  possess,  or  control  any  Rental  Device,  sublease  any  Rental  Device,  attempt  to  dispose  of any  Rental  Device,  grant  any  interest  or  right  in  a  Rental  Device  to  any  third  party,  or  otherwise  do anything  that  undermines  RingCentral’s  ownership  of  each  Rental  Device.  RingCentral  may,  without notifying  you,  assign  RingCentral’s  interest  in  any  Rental  Device,  and  in  that  event,  RingCentral’s assignee  will  have  all  of  RingCentral’s  rights  in  the  Rental  Device  under  this  Agreement,  but  none  of RingCentral’s  obligations.  You  agree  not  to  assert  against  RingCentral’s  assignee  any  claims,  offsets,  or defenses  you  may  have  against  RingCentral.  Upon  RingCentral’s  request,  you  will  execute  and  deliver  to RingCentral  any  documents  or  forms  for  protecting  RingCentral’s  ownership  and  interest  in  each  Rental Device,  including  finance  statements  under  the  Uniform  Commercial Code.

Upon  receipt  of  each  Rental  Device,  you  will  examine  each  Rental  Device,  and  unless  you  notify RingCentral  within  five  business  days  of  your  receipt  of  a  Rental  Device  to  any  issue  with  a  Rental  Device, each  Rental  Device  is  deemed  to  be  in  good  working  order  at  the  time  of  receipt.  In  the  event  that  any Rental  Device  delivered  to  you  is  stolen,  lost,  damaged,  or  transferred  to  any  third  party,  regardless  of the  circumstances  or cause,  you  will  immediately  notify  RingCentral  in  writing  and  pay  RingCentral  a purchase  price  equal  to  (1)  during  the  first  12  months  after  you  received  the  Rental  Device,  100%  of  the Rental  Device’s  then-­‐current  RingCentral  list  price  shown  on  RingCentral’s  web  site,  or  (2)  after  such  12 month  period,  80%  of  such  list  price.  This  obligation  does  not  apply  to  any  damage  to  a  Rental  Device that  is  covered  by  the  manufacturer’s  warranty.

Rental  Device  Usage
You  will  ensure  that:  (a)  each  Rental  Device  will only  be  used  in  a  careful  and  proper  manner  and  in accordance  with  the  written  instructions  provided  with  it  by  RingCentral,  as  may  be  updated  by RingCentral  or  the  manufacturer  of  the  Rental  Device  from  time  to  time;  (b)  each  Rental  Device  will  be used  with  due  care  and  will  not  be  defaced,  modified,  or  used  or  operated  in  any  manner  or  for  any purpose  in  violation  of  any  federal,  state,  or  local  law  or  regulation;  (c)  each  Rental  Device  must  remain within  the  United  States  and  may  not  be  exported  or  re-­‐exported  to  any  country  contrary  to  U.S.  export laws;  (d)  any  regulatory  or  certification  markers  affixed  to  a  Rental  Device  may  not  be  removed, defaced,  or  otherwise  obstructed;  and  (e)  each  Rental  Device  will  only  be  repaired  subject  to 99 Attachment_RingCentral  Online  Terms_20190312 Page  68 RingCentral’s  express  written  authorization  and  in  accordance  with  RingCentral’s  instructions  and requirements.

Return  or  Purchase  Rights
Returns
When  you  return  a  Rental  Device,  you  agree  to  return  a  fully  functional  and  non-­‐damaged  Rental  Device to  RingCentral,  at  your  risk  and  cost,  and  you  agree  that,  to  the  extent  that  you  do  not  do  so,  you  will  be obligated  to  pay  RingCentral  a  thirty-­‐five  dollar  ($35.00)  re-­‐stocking  fee.  You  agree  to  pay  all  shipping and  handling  charges  related  to  any  Rental  Device  and  related  hardware  returns.

All  Rental  Devices  and  related  hardware  must  be  fully  functional,  include  all  components,  manuals, peripheral  devices,  and  all  other  accessories  that  were  originally  shipped  with  the  Rental  Device.  At  our discretion,  we  may  decline  your  return  or  charge  you  an  additional  fee  of  thirty  dollars  ($30)  for  each missing  item  or  for  each  item  that  we  determine  is  damaged  or  not  in  good  working  condition.

Before  returning  any  Rental  Device  or  hardware  that  has  data  in  its  memory,  please  transfer  all files  you wish  to  retain  to  another  file  source.  Once  the  hardware  is  returned,  your  files  cannot  be  recovered  and you  release  us  of  any  liability  for  any  lost,  damaged,  or  destroyed  files,  data,  or  other  information.

Purchases
You  may  purchase  a  Rental  Device  at  any  time  following  12  months  from  the  date  you  received  the Rental Device.  You agree to purchase the Rental Device for 80% of the Rental Device’s then-­‐current RingCentral  list  price  shown  on  RingCentral’s web.

Other  Remedies
If  you  are  obligated to  return  or  purchase  a  Rental  Device  subject  to  this  Return  or  Purchase  Rights section  of  this  Rental  Agreement,  and  you  have  not  returned  a  Rental  Device  or  you  have  defaulted  in any  obligation  to  pay  the  purchase  price  due  for  a  Rental  Device  to  be  purchased,  RingCentral  may,  in addition  to  those  remedies  available  at  law,  in  equity,  or  as  otherwise  set  forth  in  this  Agreement,  take possession  of  any  or  all  Rental  Devices  without  demand,  notice,  or  legal  process,  wherever  each  Rental Device  may  be  located,  and  you  hereby  waive  any  and  all  damages  occasioned  by  that  taking  of possession.

Warranty  Disclaimer
EACH  RENTAL  DEVICE  AND  ANY  TELEPHONE  HARDWARE  PURCHASED  IN  CONNECTION  WITH  THIS RENTAL  AGREEMENT  IS  PROVIDED  “AS  IS”  AND  “AS  AVAILABLE”  AND  RINGCENTRAL  MAKES  NO WARRANTIES,  EXPRESS  OR  IMPLIED,  INCLUDING  BUT  NOT  LIMITED  TO  THE  IMPLIED  WARRANTIES  OF MERCHANTABILITY  AND  FITNESS  FOR  A  PARTICULAR  PURPOSE  AND  ANY  SIMILAR  WARRANTY, WHETHER  SAID  WARRANTY  ARISES  UNDER  PROVISIONS  OF  ANY  LAW  OF  THE  UNITED  STATES  OR  ANY STATE  THEREOF  OR  ANY  COUNTRY.  RINGCENTRAL  MAKES  NO  REPRESENTATIONS  OR  WARRANTIES  THAT ANY  RENTAL  DEVICE  WILL  BE  DELIVERED  TO  YOU  BY  A  PARTICULAR  DATE  OR  IS  FREE  OF  RIGHTFUL

CLAIMS OF ANY THIRD PARTY FOR INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY OR  OTHER  PROPRIETARY  RIGHTS  (INCLUDING  PATENT  AND  TRADE  SECRET  RIGHTS).  THE  ENTIRE  RISK ASSOCIATED  WITH  THE  USE  OF  ANY  RENTAL  DEVICE  SHALL  BE  BORNE  SOLELY  BY  YOU.

SOME  JURISDICTIONS  DO  NOT  PERMIT  THE  DISCLAIMER  OF  CERTAIN  IMPLIED  WARRANTIES,  SO  CERTAIN OF  THE  FOREGOING  DISCLAIMERS  MAY  NOT  APPLY  TO  YOU.  TO  THE  EXTENT  THAT  RINGCENTRAL CANNOT  DISCLAIM  ANY  SUCH  WARRANTY  AS  A  MATTER  OF  APPLICABLE  LAW,  THE  SCOPE  AND DURATION  OF  SUCH  WARRANTY  WILL  BE  THE  MINIMUM  PERMITTED  UNDER  SUCH  LAW. 100
Attachment_RingCentral  Online  Terms_20190312 Page  69 General  Terms
You  authorize  us  to  collect  any  payment  owed  by  you  hereunder  from  your  payment  method,  as provided  in  your  RingCentral® Office  Plan  Purchase  Agreement.  This  Rental  Agreement,  which  is  subject to  and  incorporates  by  reference  the  RingCentral® Office  Plan  Purchase  Agreement  constitutes  the complete,  final,  and  exclusive  embodiment  of  the  entire  agreement  between  you  and  the  Company regarding  the  Rental  Services.  In  signing  the  Agreement,  the  undersigned  represents  to  RingCentral  that the  undersigned  has  full  power  and  authority  to  perform  all  of  its  obligations  hereunder.  This  Rental Agreement  is  the  binding  obligation  of  the  undersigned,  enforceable  against  the  undersigned  in accordance  with  its  terms.

RingCentral  may,  in  its  discretion,  update  or  change  the  terms  and  conditions  of  this  Rental  Agreement, and  the  version  of  this  Rental  Agreement  applicable  to  each  Rental  Device,  is  the  version  of  this  Rental Agreement  then  in  effect  at  the  start  of  the  rental  for  that  Rental  Device,  including  the  start  of  the  rental for  an  upgrade  Rental  Device.  This  Phone  Rental/Lease  Program  is  offered  and  available  to  United  States residents  only.  Customer  must  agree  to  a  Service  Commitment  Period  for  RingCentral  Office  Services with  an  Initial  Term  of  at  least  24  months  to  be  eligible  to  participate  in  the  Phone  Rental/Lease Program.
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RINGCENTRAL’S  TECHNICAL  SUFFICIENCY  CRITERIA
SOURCE:  MSA_  5.A  https://www.ringcentral.com/legal/policies/technical-­‐sufficiency-­‐criteria.html Last  Updated:  March  15,  2018
Use  of  RingCentral  products  and  services  (collectively,  “Services”)  is  dependent  on  meeting  these Technical  Sufficiency  Criteria.  These  Technical  Sufficiency  Criteria  are  incorporated  into  and  made  a  part of  the  applicable  Service  Agreement.

The  Services  require  a  properly-­‐configured,  high  performance,  enterprise-­‐grade  broadband  IP  network and  connection.  Use  of  the  Services  with  any  network,  services,  or  connection  not  compatible  with  the Services  may  result  in  partial  or  complete  unavailability,  interruption,  or  underperformance  of  the Services  or  other  services  utilizing  the  same  network,  services,  or  connection.  Likewise,  2G,  3G,  or  LTE networks  are  not  recommended  for  use  with  the  Services.  Customer  will  provide  and  maintain,  at  its own  cost,  an  IP  network,  services,  and  connection  meeting  the  foregoing  standard  and  all  equipment necessary  for  the  Services  to  connect  to  and  use  such  network,  services,  and  connection.

To  minimize  unauthorized  use,  Customer  should  (a)  disable  international  calling  for  all  Digital  Lines, extensions  or  Accounts  for  which  such  calling  activity  is  not  needed  or  not  authorized;  (b)  restrict international  calling  destinations  to  those  that  are  needed  and  authorized;  (c)  block  inbound  calls  from any  caller  and  area  codes  from  which  Customer  does  not  wish  to  receive  calls  and  block  inbound  calls with  no  caller  identification  if  appropriate;  (d)  disable  attachment of  facsimile  image  and  voicemail audio  files  to  message  notification  emails  associated  with  Customer’s  Account(s)  and/or  individual Digital  Lines  or  extensions  for  which  such  functionality  is  not  required  and  to  the  extent  that  such  files may  include  sensitive  or  confidential  content.
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RINGCENTRAL  ACCEPTABLE  USE  POLICY
SOURCE:  MSA_  5.B.i  https://www.ringcentral.com/legal/acceptable-­‐use-­‐policy.html Last updated:  May  22,  2018
Any  and  all  use  of  RingCentral  Services  is  subject  to  and  conditioned  upon  compliance  with  the  following Acceptable  Use  Policy  (“AUP”).  If  you  have  an  Agreement  with  RingCentral,  this  AUP  is  incorporated  into and  made  a  part  of  your  Agreement  with  RingCentral.

The  Services  (including  any  device,  system,  network,  or  account  used  in  connection  with  the  Services,  or the  RingCentral  Network)  may  not  be  used  to:
• Illegal activity. Violate any applicable law, including U.S. federal, state, or local laws or regulations, or any  applicable  law  or  regulation  of  any  foreign jurisdiction. • Infringing activity. Infringe, misappropriate, or otherwise violate RingCentral’s or anyone’s rights (including  intellectual  property,  privacy,  personality,  publicity,  or  otherwise;  or  display  or  use RingCentral’s  marks  without  consent  or  in  violation  of  RingCentral policies. • Auto-­‐dialing;  trunking;  traffic  pumping.  Perform  auto-­‐dialing  or  “predictive  dialing”  in  an  abusive manner;  trunk  or  forward  your  RingCentral  phone  or  fax  number  to  other  numbers  that  handlemultiple simultaneous  calls  or  to  a  private  branch  exchange  (PBX)  or  a  key  system;  traffic  pumping  or  access stimulation  of  calls  through  the  Services  or  the  RingCentral Network. • Minors. Exploit or harm minors (e.g., expose them to inappropriate content; ask for personally identifiable  information  without  parental consent).
• Interference;  transmit  viruses.  Interfere,  inhibit,  compromise,  or  otherwise  harm  the  Services  or  the RingCentral Network (regardless of intent or knowledge); transmit any material that contains viruses, time  or  logic  bombs,  Trojan  horses,  worms,  malware,  spyware,  or  any  other  programs  that  may  be harmful  or dangerous.
• Objectionable  activity.  Act  in  an  indecent,  offensive,  threatening,  harassing,  defamatory,  libelous, fraudulent,  malicious,  disruptive,  tortious,  or  other  objectionable  manner;  or  create  a  false  caller  ID identity (i.e., ID spoofing), forge addresses or headers, or otherwise mislead others about a sender’s identity  or origin.
• Driving;  safety.  Use  while  driving  or  otherwise  in  an  unsafemanner. • Harvest information; spam; bulk messages. Harvest or collect information about third parties or End Users without consent;send bulk communications or other content without the recipient’s consent. • Excessive or unauthorized use. Use any device, system, network, account, plan, or the Services in an unauthorized  manner  or  in  excess  of  reasonable  business use. • Circumvent compliance or security. Take advantage of, bypass, exploit, defeat, disable, or otherwise circumvent limitations of the Services, security mechanisms, or compliance with this AUP or any law. 103
Attachment_RingCentral  Online  Terms_20190312 Page  72 • Interception. Intercept, capture, sniff, monitor, modify, emulate, decrypt, or redirect any communication  or  data  for  any purpose.

Resale  Prohibited.  Customer  may  not  sell,  resell,  sublease,  assign,  license,  or  sublicense  the  Services  or any  component  thereof  or  use  or  offer  the  same  on  a  service-­‐bureau  or  time-­‐sharing  basis.

High  Risk  Use  Prohibited.  THE  SERVICES  ARE  NOT  DESIGNED,  MANUFACTURED,  INTENDED,  OR RECOMMENDED  FOR  USE  FOR  ANY  HIGH-­‐RISK  OR  FAIL-­‐SAFE  PURPOSE  OR  ACTIVITY  OR  IN  ANY ENVIRONMENT  WHERE  FAILURE,  INTERRUPTION,  MALFUNCTION,  ERROR,  OR  UNAVAILABILITY  COULD RESULT  IN  SUBSTANTIAL  LIABILITY  OR  DAMAGES,  PHYSICAL  HARM  OR  PERSONAL  INJURY,  DEATH  OR DISMEMBERMENT,  OR  PROPERTY  OR  ENVIRONMENTAL  DAMAGE.  CUSTOMER  SHALL  NOT  USE  THE SERVICES  FOR  ANY  SUCH  PURPOSE  OR  ACTIVITY  OR  IN  ANY  SUCH  ENVIRONMENT.

The  list  above  is  not  exhaustive  or  exclusive.  For  purposes  of  this  AUP,  “End  User”  means  an  individual user  of  the  Services,  and  may  be  a  natural  person,  and  may  include  but  is  not  limited  to  a  Customer’s employees,  consultants,  clients,  external  users,  invitees,  contractors  and  agents.  Except as  otherwise provided,  terms  defined  in  the  Agreement  have  the  same  meanings  when  used  in  this  AUP.  The  Services must  be  used  only  in  accordance  with  and  subject  to  RingCentral’s Emergency  Services Policy and  Privacy  Notice.

RingCentral  may  act  immediately  and  without  notice  to  suspend  or  terminate  the  Services  if,  in RingCentral’s  sole  discretion,  Customer’s  or  its  End  Users’  use  of  the  Services  violates  the  terms  of  this Acceptable  Use  Policy.

Customer  may  cancel  any  services  purchased  under  this  Agreement  with  written  notice  to  RingCentral within  thirty  (30)  days  of  the  date  in  which  the  purchase  becomes  effective.  Except  as  otherwise provided  in  the  Agreement  between  the  Parties,  in  the  event  of  a  timely  cancelation,  Customer  shall  not owe  any  fees  or  charges  for  the  services  being  canceled  in  respect  of  any  period  subsequent  to  the  date of  such  written  notice  (except  those  arising  from  continued  Usage),  and  shall  be  entitled  to  a  pro-­‐rata refund  of  any  prepaid  and  unused  fees  for  the  services  subject  to  the  cancelation.  All  purchases  are  final after  30  days.
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Attachment_RingCentral  Online  Terms_20190312 Page  73 EXHIBIT  E
RINGCENTRAL  EMERGENCY  SERVICES  POLICY
SOURCE:  MSA_  5.B.ii  https://www.ringcentral.com/legal/emergency-­‐services.html Operation  and  Limitations  of  the  RingCentral  911  Service Date  of  Last  Revision:  March  15,  2018
This  policy  forms  part  of,  and  is  governed  by  the  Customer  Agreement  and/or  the  RingCentral  Terms  of Service,  as  applicable.  Terms  used  herein  but  not  otherwise  defined  shall  have  the  meanings  ascribed  to them  in  the  Agreement  or  the  Terms  of  Service.

RingCentral  provides  access  to  emergency  calling  services,  allowing  most  RingCentral  users  to  access either  basic  911  or  Enhanced  911  (E911)  service.  RingCentral  Office  users  with  a  Digital  Line,  using  IP Desk  Phones  or  Softphones,  can  dial  911  directly  from  their  IP  Desk  Phones  or  Softphone.  VIRTUAL EXTENSIONS  AND  MOBILE  USERS  WITHOUT  A  DIGITAL  LINE  CANNOT  COMPLETE  911  CALLS.

Emergency  calling  services  work  differently  than  you  may  have  experienced  using  traditional  wireline  or wireless  telephones.  Your  access  may  differ  depending  on  your  location  or  the  device  you  are  using.

1. Registering  Your Location
You  must  register  the  address  of  the  physical  location  where  you  will  use  each  Digital  Line  with RingCentral  immediately  upon  activation  of  your  End  Point.  This  is  your  Registered  Address.  You  or  your Account  Administrator  must  accurately  register  each  individual  line  through  your  Digital  Line  Settings  or the  Administrative  Portal.  You  must  use  RingCentral  voice  services only  at  the  Registered  Address provided  for  the  applicable  Digital  Line.  If  you  move  a  registered  device,  you  must  immediately  update the  Registered  Address  with  the  new  physical  location  of  the  device  with  RingCentral  through  the Administrative  Portal  or in  your  account  settings.  If  you  do  not  update  the  Registered  Address,  any 911  calls  made  from  the  device  may  be  sent  to  the  wrong  emergency  response  center  and  will  not transmit  your  current  location  information  to  emergency  responders,  delaying  emergency  assistance to  you.  It  may  take  up  to  several  hours  for  the  address  update  to  take  effect.  Customers  with  more  than one  Digital  Line  are  solely  responsible  for  ensuring  that  an  accurate  and  up-­‐to-­‐date  Registered  Address  is maintained  for  each  Digital  Line,  and  that  their  End  Users  are  aware  of  how  the  Registered  Address  can be changed.

2. Service limitations
RingCentral  911  service  will  not  function  (i)  in  the  event  of  an  Internet  or  power  outage;  (ii)  if  your broadband,  ISP,  or  RingCentral  Service  is  terminated;  and  (iii),  with  respect  to  only  the  RingCentral Mobile  Application,  if  you  do  not  have  mobile  service,  as  the  RingCentral  Mobile  Application  cannot send  emergency  calls  over  Wi-­‐Fi  access.  It  is  possible  that  network  congestion  may  delay  or  prevent completion  of  any  911  call.  You  will  not  be  able  to  complete  a  911  call  if  you  move  to  a  physical  location outside  the  country  in  which  your  Digital  Line  is  provided,  or  if  you  are  dialing  from  a  RingCentral number  that  is  not  a  Canadian  or  United  States  number.

Users  uncomfortable  with  any  of  these  limitations  should  use  an  alternate  means  of  reaching  911.

3. How  it Works
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Attachment_RingCentral  Online  Terms_20190312 Page  74 When  you  dial  911  using  voice  services  from  RingCentral,  the  RingCentral  phone  number  and  the Registered  Address  you  have  provided  is  sent  to  the  local  emergency  center  serving  your  location.  In some  areas,  emergency  operators  have  access  to  this  information;  however,  in  areas  where  only  basic 911  service  is  available,  the  emergency  operator  answering  the  call  may  not  be  able  to  see  your RingCentral  telephone  number  or  your  Registered  Address.  You  should  always  be  prepared  to  provide the  emergency  operator  with  your  RingCentral  telephone  number  and  Registered  Address  in  case  the call  is  dropped  or  disconnected.  If  you  are  unable  to  speak, the  emergency  operator  may  not  be  able  to send  help  to  your  location  and/or  call  you  back  should  the  call  be  disconnected.  RingCentral  does  not control  whether  or  not  the  emergency  operator  receives  your  telephone  number  and  Registered Address.

In  some  cases,  911  calls  dialed  from  your  RingCentral  Office  device  cannot  be  directed  to  the  local emergency  response  center,  and  are  instead  directed  to  a  National  Emergency  Call  Center  (the  “NECC”).

That  might  happen  if  there  is  a  problem  validating  a  Registered Address,  if  the  Registered  Address  is  an international  location,  or  if  the  Registered  Address  is  in  an  area  that  is  not  covered  by  the  landline  911 network.  911  calls  that  are  directed  to  the  NECC  may  not  include  your  RingCentral  telephone  number  or your  registered  address.  Trained  operators  at  the  NECC  will  request  your  name,  location,  and  telephone number  and  attempt  to  reach  emergency  responders  in  your  local  area.  Until  you  give  the  operator  your phone  number,  and  location,  he/she  may  not  be  able  to  call  you  back  or  dispatch  help  to  your  location  if the  call  is  dropped  or  disconnected.

4. Mobile Applications
Calls  to  911  placed  through  the  RingCentral  Mobile  Application  on  a  smartphone  are  automatically routed  to  the  native  dialer  on  the  smartphone,  and  the  call  will  be  handled  by  your  wireless  service provider  if  wireless  service  is  available.  If  your  wireless  service  is  unavailable,  the  911  call  cannot  be placed.  The  RingCentral  Mobile  Application  cannot  place  emergency  calls  over  Wi-­‐Fi  access.  Emergency dialing  is  not  available  through  the  RingCentral  Mobile  Application  on  tablets  or  other  mobile  devices without  a  native  phone  dialer  and  a  wireless  service  plan.

In  some  areas,  emergency  operators  are  able  to  receive  text  messages  sent  to  911.  Texts  to  911  by RingCentral  users  relying  on  the  RingCentral  Mobile  Application  are  automatically  directed  to  the  native dialer  on  the  mobile  phone,  allowing  you  to  send  the  text  through  your  wireless  service  provider,  if available.  If  wireless  service  is  unavailable,  the  text  cannot  be  sent.  Text-­‐to-­‐911  is  not  available  on tablets  or  other  mobile  devices  without  a  native  phone  dialer  and  a  wireless  service  subscription.

5. Notification  of  Employees,  Guests,  or  Other Users Customers  must  notify  any  employees,  contractors,  guests,  or  persons  who  may  place  calls  using  the Services  or  may  be  present  at  the  physical  location  where  the  Services  may  be  used,  of  the  limitations  of RingCentral  911  Service  from  your  RingCentral  IP  phone,  other  equipment,  or  the  RingCentral Softphone.  Customer  must  affix  a  RingCentral-­‐provided  sticker  warning  that  911  services  may  be  limited or  unavailable  in  a  readily  visible  place  on  each  piece  of  equipment  that  might  be  used  to  access  or  use the  Services,  as  required  by  47  C.F.R.  §  9.5.

6. Disclaimer  of  Liability  for  Emergency  Call Response Your  use,  and  use  by  your  employees,  guests  and  other  third  parties,  of  RingCentral’s  911  Services  are subject  to  the  limitations  described  herein.  The  availability  of  certain  features,  such  as  transmission  of  a Registered  Address  or  your  RingCentral  telephone  number,  depends  on  whether  local  emergency response  centers  support  those  features,  and  other  factors  outside  of  RingCentral’s  control.  RingCentral 106
Attachment_RingCentral  Online  Terms_20190312 Page  75 relies  on  qualified  third  parties  to  assist  us  in  routing  911  calls  and  text  messages  to  local  emergency response  centers  and  to  the  NECC.  RingCentral  does  not  have  control  over  local  emergency  response centers,  the  NECC,  emergency  responders,  or  other  third  parties.  RingCentral  disclaims  all  responsibility for  the  conduct  of  local  emergency  response  centers,  the  NECC,  third  parties  engaged  by  Customer  to facilitate  address  updates,  and  all  other  third  parties  involved  in  the  provision  of  emergency  response services.  To  the  extent  permitted  by  applicable  Law,  you  hereby  release,  discharge,  and  hold  harmless RingCentral  from  and  against  any  and  all  liability  relating  to  or  arising  from  any  acts  or  omissions  of  such third  parties  or  other  third  parties  involved  in  the  handling  of  or  response  to  any  emergency  or  911  call.

Customer  indemnifies  and  holds  harmless  RingCentral,  and  any  third-­‐party  provider(s)  from  any  and  all third-­‐party  claims,  losses,  damages,  fines,  or  penalties  arising  out  of:  (i)  Customer  or  its  End  User’s provision  to  RingCentral  of  incorrect information,  including  physical  addresses,  or  failure  to  update  a Registered  Address;  (ii)  Customer’s  failure  to  properly  notify  any  person  who  may  place  calls  using  the Services  of  the  911  limitations;  or  (iii)  the  absence,  failure,  or  outage  of  emergency  service  dialing  using the  Services  for  any  reason;  and  (iv)  the  inability  of  any  End  User  to  be  able  to  dial  911  or  access emergency  service  personnel  for  any  reason.
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Attachment_RingCentral  Online  Terms_20190312 Page  76 EXHIBIT  F
RINGCENTRAL  NUMBERING  POLICY
SOURCE:  MSA_  5.B.iii  https://www.ringcentral.com/legal/policies/numbering-­‐policy.html Last  Updated:  March  15,  2018
Use  of  voice  and/or  facsimile  services  provided  by  RingCentral  is  subject  to  this  Numbering  Policy.  This Numbering  Policy  incorporated  into  and  made  a  part  of  the  Agreement.

Customer  may  obtain  new  numbers  from  RingCentral  for  use  with  the  Services,  or  may  port  existing numbers,  subject  to  the  terms  below.

I. Number Availability
RingCentral  makes  available  phone  numbers  for  use  with  voice  and  facsimile  services,  which  Customer may  select  for  assignment  to  the  Customer’s  Account.  RingCentral’s  listing  of  a  number  as  available  may be  erroneous  and  does  not  constitute  a  representation  or  guarantee  that  such  number  is  actually available  for  such  assignment.  In  the  event  a  chosen  number  is  not  actually  available,  RingCentral  may remove  such  number  from  an  Account.

II. Number Porting
A. Number  Port-­‐In  Request Procedures.

Customer  must  keep  the  its  existing  service  active  in  order  to  port  a  phone  number  to  RingCentral.

In  order  to  request  the  porting  of  a  telephone  or  facsimile  number  into  an  Account,  the  Account Administrator  for  the  Account  into  which  you  wish  the  telephone  or  facsimile  number  to  be  ported  must log  in  to  the  Admin  Portal  for  such  Account  and  complete  all  steps  and  provide  all  information  requested as  part  of  the  number  port-­‐in  request  process  (which  may  include  without  limitation  providing  an executed  Letter  of  Agency)  or  as  otherwise  requested  by  RingCentral.

In  order  to  port  more  than  100  phone  numbers  from  the  same  third  party  service  provider  account  into the  RingCentral  Account,  you  must  contact  RingCentral’s  Project  Porting  Department at  [email protected] and  comply  with  their  instructions.

B. The  Number  Porting Process.

In  order  to  request  the  porting  out  to  another  services  provider  of  a  telephone  or  facsimile  number currently  assigned  to  an  Account,  you  must  follow  the  instructions  specified  by  that  services  provider and  must  provide  all  information  and  cooperation  requested  by  the  relevant  other  services  providers, RingCentral,  or  any  other  relevant  third  party.  The  porting  of  phone  numbers  into  or  out  of  an  Account requires  Customer’s  provision  of  specific  and  detailed  information  to  RingCentral  and/or  other  service providers,  and  procedures  imposed  by  other  service  providers  or  RingCentral  in  order  to  comply  with law  and  industry  standards.  Therefore,  the  completion  of  any  number  port  request  may  depend  on factors  outside  of  RingCentral’s  control,  including  delays  caused  by  Customer  and/or  other  service providers.
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Attachment_RingCentral  Online  Terms_20190312 Page  77 C. Unauthorized  Port Outs
RingCentral  is  required  by  law  to  comply  with  any  valid  porting  request.  Phone  numbers  may  be  ported out  from  an  Account  due  to  acts  or  omissions  of  third  parties,  and  it  may  be  difficult  or  impossible  for RingCentral  to:  (i)  prevent  such  port-­‐outs:  (ii)  retrieve  numbers  ported  out  of  an Account;  or  (iii)  port such  numbers  back  into  an  Account.  RingCentral  has  no  responsibility  or  liability  due  to  such  port-­‐outs.

D. Accurate  Porting Information
Customer  represents  and  warrants  that  all  information  provided  in  connection  with  any  request  to  port in  or  port  out  numbers  to  or  from  the  RingCentral  Services  (including  without  limitation  any  information or representations in any Letter  of Agency) by Customer or any party acting on its behalf or direction will be  true,  accurate,  and up-­‐to-­‐date.

E. Customer  Compliance  with  Porting Laws
The  porting  of  numbers  is  subject  to  telecommunications  and  other  Laws  and  may  be  subject  to  third-­‐ party  terms  and  conditions.  Customer,  and/or  any  party  acting  on  Customer’s  behalf,  shall  not:  (i)  violate any  applicable  Law  or  engage  in  any  fraudulent  or  deceptive  conduct  in  its  porting-­‐related  requests  or activities;  (ii)  engage  in  or  facilitate  “slamming”  or  the  porting  out  of  any  telephone  or  facsimile  number or  change  or  attempt  to  change  any  party’s  telephony  service  provider  without  first  obtaining  the proper,  requisite  consents  and  authorizations;  or  (iii)  violate  contractual  or  other  obligations  to  service providers  or  other
third  parties.

F. Release  of Numbers
In  the  event  of  Account  termination  or  cancellation,  all  telephone  numbers  associated  with  the  Account which  have  not  previously  been  ported  to  another  provider  may  be  released.  The  cancellation  of individual  Digital  Lines  may  result  in  the  release  of  the  associated  numbers  if  those  numbers  have  not previously  been  ported  to  another  provider.  Customer  is  solely  responsible  for  working  with  its  new third-­‐party  provider  to  port  out  any  numbers  prior  to  termination  or  cancellation  of  Customer’s  Account or  Services,  or  any  individual  line.

III. Number  Publication  by Customer
All  new  number  assignments  are  provisional  until  verified  by  RingCentral  and  confirmed  by  Customer.

Customer  shall  not  publicize,  list,  or  communicate  any  number  that  assigned  to  the  Account,  or purchase  or  invest  in  any  materials  or  media  reflecting  any  such  number  unless  and  until  Customer  has confirmed  that  such  number(s)  is(are)  active  and  functioning  as  desired.  Acceptable  methods  of confirmation  include  test  calling  such  number(s)  from  a  non-­‐RingCentral  service  plan  and  verifying  that the  fees  and  charges  that  will  be  incurred  in  connection  with  use  of  such  number(s)  are  acceptable  to Customer.
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Attachment_RingCentral  Online  Terms_20190312 Page  78 EXHIBIT  G
RINGCENTRAL  PRIVACY  NOTICE
SOURCE:  MSA_  9.A  https://www.ringcentral.com/legal/privacy-­‐notice.html Last  Updated:  November  30,  2018
RingCentral,  Inc.  and  its  worldwide  subsidiaries  are  committed  to  protecting  your  privacy.  This  Privacy Notice  (“Notice”),  (collectively  “RingCentral”,  “us”,  “we”,  “our”)  explains  our  privacy  practices  and provides  information  on  how  and  why  we  collect,  use  and  share  your  personal  data  through  our interaction  with  you  and  through  our  products  and  services  and.  when  you  visit  our  international websites,  available
at  www.ringcentral.com,  www.ringcentral.ca,  www.ringcentral.co.uk,  www.ringcentral.sg,  www.ringcen tral.fr,  www.ringcentral.ie,  www.ringcentral.nl,  www.ringcentral.com.au,  and  its  sub-­‐domains ("Website"),  our  desktop,  IP  desk  phone,  and  mobile  applications  ("Apps")  or  use  our  unified  cloud communications  and  collaboration  platform  ("Services").  The  policy  also  describes  your  choices regarding  use,  access,  deletion  and  correction  of  your  personal  information.

RingCentral’s  Privacy  Notice  applies  to  Customers  (including  Customer’s  End  Users)  and  Users  (all  other individuals  who  use  the  RingCentral  products  or  website)  provide  directly  to  us  when  they  use  our Website,  Apps,  or  Services.  If  you  have  any  questions  or  concerns  about  our  use  of  your  personal information,  please  contact  us  using  the  contact  details  provided  at  the  bottom  of  this  Notice.

QUICK  LINKS
We  recommend  that  you  read  this  Notice  in  full  to  ensure  you  are  fully  informed.  However,  if  you  only want to  access a particularsection of this Notice, then you  can  click on  the relevant link below to  jump to  thatsection.
• Information  we collect
• Information  we use
• Sharing  and  disclosure  of  information  to  third parties • Your  privacy rights
• Third-­‐party sites
• Blogs  and forums
• Security
• Data retention
• International  data transfers
• Children`s privacy
• Updates  to  this Notice
• Contact Us
INFORMATION  WE  COLLECT
The  personal  information  that  we  may  collect  about  you  broadly  falls  into  the  following  categories:

Information  which  you  provide  to  us
Certain  parts  of  our Website  and  Services  may  ask  you  to  provide  certain  personal  information.  The personal  information  that  you  are  asked  to  provide,  and  the  reasons  you  are  asked  to  provide  it,  will  be made  clear  to  you  at  the  point  we  ask  you  to  provide  your  personal  information.

We  collect  information  which  you  provide  directly  to  us  when  you  use  our  Website,  Apps  or  Services.  The 110
Attachment_RingCentral  Online  Terms_20190312 Page  79 types  of  personal  information  we  may  collect  directly  from  you  include  email  addresses,  postal  addresses, phone  numbers,  employee  names,  usernames,  information  about  the  type  of  service  required,  marketing preferences,  job  titles,  credit  card  payment  information,  transactional  information  (including  Services purchased),  as  well  as  any  communications,  inquiries,  contact  or  other  information  you  choose  to  provide during  your  use  of  the  Services.

When  you  provide  this  personal  information,  we  will  only  use  this  information  for  the  specific  reason  for which  it  is  provided.  If  you  believe  that  one  of  your  contacts  has  provided  us  with  your  personal information  and  you  would  like  to  request  that  it  be  removed  from  our  database,  please  contact  us at  [email protected].

Information  we  collect  automatically  when  you  visit  our  Website  or  Apps  or  use  our  Services When  you  visit  our  Website,  or  use  our  Apps  or  Services,  we  may  collect  certain  information automatically  from  your  device.  In  some  countries,  including  in  the  European  Economic  Area,  this information  may  be  considered  personal  data  under  applicable  data  protection  laws:

Usage  information  – We  keep  track  of  your  activity  in  relation  to  the  Website,  Apps  or  Services,  the configuration  of  their  computers,  and  performance  metrics  related  to  their  use  of  the  Website,  Apps  or Services.  For  example,  when  you  use  our  Services,  we  may  collect:
• 1. Traffic data about the communications that take place through our platform (such as calls, team chat, video  conferencing,  SMS,)  to  enable  us  to  transmit  those  communications  effectively  andefficiently; • 2.  Network  Monitoring  data  to  enable  us  to  maintain  the  security  and  agility  of  our  internalnetworks; • 3.  Log  data  about  you  when  they  use  the  Services,  Website  or  Apps  including  Internet  Protocol  ("IP") address,  Internet  Service  Provider  ("ISP"),  browser  type,  referring/exit  pages,  the  files  viewed  on  our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp,  and/or clickstream data to analyze  trends  in  the  aggregate  and  administer  the site; • 4.  Device  data  about  any  device  including  mobile  phone  number  and  other  information  related  to mobile  devices  like  operating  system  and  model  if  you  use  our  Services  via  our  Apps.  For  other  devices information collected by cookies and other similar technologies. We use varioustechnologiesto collect information  which  may  include  saving  cookies  to  your computers; • 5.  Call  Detail  Records  of  data  record  produced  by  a  telephone  call  or  other  telecommunications transactions. The record  contains various attributes of the call, such as time, duration, completion status,  source  number  and  destination number;
• 6. Meta data, which is data created  about other data which can include size, formatting, other characteristics  of  a  data item;
• 7.  Emails/Communications  with  us; and
• 8.  Billing  data,  which  includes  any  payment data.

Cookies  and  other  similar  technologies  – We  use  various  technologies  to  collect  information  which  may include  cookies  when  you  visit  our  Website  or  use  our  Apps  or  Services.  Please  see  the  RingCentral Cookies  Notice for  further  information.

Information  we  collect  from  third  parties
We  may  collect  the  names,  e-­‐mail  addresses,  postal  addresses  and  city  of  residence  of  individuals  from third  parties  to  market  our  products  /  services  to  these  individuals.  This  collection  of  information  and marketing  is  always  carried  out  in  compliance  with  applicable  law.  We  only  receive  this  information where  we  have  checked  that  these  third  parties  either  have  your  consent  or  these  third  parties  are otherwise  legally  permitted  or  required  to  disclose  your  personal  information  to  us. 111
Attachment_RingCentral  Online  Terms_20190312 Page  80 We  may  receive  personal  information  about  you  from  other  sources,  including  publicly  available databases  or  third  parties  from  whom  we  have  purchased  data,  and  combine  this  data  with  information we  already  have  about  you,  in  accordance  with  applicable  laws.  This  helps  us  to  update,  expand  and analyze  our  records,  identify  new  customers,  and  provide  products  and  services  that  may  be  of  interest to  you.

We  may  collect  personal  information  about  you  from  other  applications  you  may  use  if  you  choose  to integrate  RingCentral  Apps  or  Services  with  other  Apps  or  Services.

INFORMATION  WE  USE
We  may  use  the  information  we  collect  from  you  for  a  range  of  purposes,  includingto:
• Administer,  operate,  protect  and  maintain  the  Website,  Apps  orServices; • Process and complete transactions, and send related information, including transaction confirmations  and invoices;
• Manage  and  improve  your  use  of  the  Website,  Apps  or Services; • Prepare and provide you  testimonials regarding the Website, Apps and / or Services; • To help deliver our Website, Apps, or Services to Customers for service and support; • Investigate and prevent fraudulent activities, unauthorized accessto the Website, Apps or Services, and  other  illegal  activities; and
• For  any  other  purposes  about  which  we  notify  and  receive  your  consent  fromyou; • To  help  personalize  your  experience  and  retarget  you  for  advertisingpurposes; • Respond to inquiries and requests and  to provide you with information  and access to  resources that you  have requested;
• Aggregate  and  analyze  your  and  use  of  the  Website,  Apps  or  Services  for  trendmonitoring, marketing  advertising  purposes; and
• Send  you  technical  alerts,  updates,  security  notifications,  and  administrative communications.

We  and  our  third-­‐party  marketing  service  providers  may  also  use  the  information  Customers  send  to  us for  our  marketing  purposes,  if  this  is  in  accordance  with  your  marketing  preferences  and  applicable  law.

However,  you  may  opt  out  of  our  marketing.  For  further  information,  see  the  "Unsubscribe  from  our mailing  List" section  below.

Legal  basis  for  processing  personal  information  (EEA  only) If  you  are  from  the  European  Economic  Area  (EEA),  our  legal  basis  for  collecting  and  using  the  personal information  described  above  will  depend  on  the  personal  information  concerned  and  the  specific context  in  which  we  collect  it.

However,  we  will  normally  collect  personal  information  from  you  only  where  we  have  your  consent  to do  so,  where  we  need  the  personal  information  to  perform  a  contract  with  you,  or  where  the  processing is  in  our  legitimate  interests  and  not  overridden  by  your  data  protection  interests  or  fundamental  rights and  freedoms.  In  some  cases,  we  may  also  have  a  legal  obligation  to  collect  the  personal  information  in question.

If  we  ask  you  to  provide  personal  information  to  comply  with  a  legal  requirement  or  enter  into  a contract  with  you,  we  will  make  this  clear  at  the  relevant  time  and  advise  you  whether  the  provision  of your  personal  information  is  mandatory  or  not  (as  well  as  of  the  possible  consequences  if  you  do  not provide  your  personal  information).
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Attachment_RingCentral  Online  Terms_20190312 Page  81 Similarly,  if  we  collect  and  use  your  personal  information  in  reliance  on  our  or  a  third  party's  legitimate interests  and  those  interests  are  not  already  listed  above  (see  "Information  We  Use"  section),  we  will make  clear  to  you  at  the  relevant  time  what  those  legitimate  interests  are.

If  you  have  questions  about  or  need  further  information  concerning  the  legal  basis  on  which  we  collect and  use  your  personal  information,  please  contact  us  using  the  contact  details  provided  under  the "Contact  Us"  section  below.

SHARING  AND  DISCLOSURE  OF  INFORMATION  TO  THIRD  PARTIES We  will  not  rent  or  sell  personal  information  about  you.  We  may  share  and  disclose  your  information that  we  collect  with  the  following  third  parties:
• RingCentral  or  any  of  its  worldwide  affiliates  consistent  with  this  Notice  for  dataprocessing; • Business  partners,  contractors,  vendors,  and  authorized  third  party  agents, to:
o Operate,  deliver,  improve  and  customize  our Services o Provide  support  and  technicalservices;
o Send  marketing  and  other  operational  communications  related  to  our Services; o Enforce  our  acceptable  use policy;
o Law  enforcement  agencies,  regulatory  or  governmental  bodies,  or  other  third  parties  in  order to  respond  to  legal  process,  comply  with  any  legal  obligation;  protect  or  defend  our  rights, interests  or  property  or  that  of  third  parties;  preventor  investigate wrongdoing  in  connection with  the  Website,  Apps  or  our Services;
o Any  third  parties  in  connection  with  prospective  or  actual,  sale,  merger,  acquisition,  financing or  reorganization  of  our business.
• A  list  of  our  current  group  companies  is available here  https://www.ringcentral.com/whyringcentral/contactus.html YOUR  PRIVACY  RIGHTS
Update  and  access  to  your  information
Where  we  process  personal  information  collected  via  our  Website  or  Apps  or  via  our  Services  for  our own  account  management,  billing  or  marketing  purposes  and  where  required  by  applicable  law,  we provide  individuals  with  the  opportunity  to  access,  review,  modify,  and  delete  any  such  personal information  that  we  process.

Your  Privacy  Rights  as  an  EEA  Person
In  addition,  if  you  are  from  the  EEA,  you  may  have  broader  rights  to  access  and  delete  your  personal information, to object to or restrict processing of your personal information, or request portability of your  personal information.

To  make  such  requests,  you  can  send  an  email  to  [email protected] or  write  to  us  at  the  mailing address  in  the  "Contact  Us"  section  below.  We  will  consider  and  handle  all  requests  in  accordance  with applicable  laws.

If  we  have  collected  and  processed  your  personal  information  with  your  consent,  then  you  can  withdraw your  consent  at  any  time.  Withdrawing  your  consent  will  not  affect  the  lawfulness  of  any  processing  we conducted  prior  to  your  withdrawal,  nor  will  it  affect  processing  of  your  personal  information  conducted in  reliance  on  lawful  processing  grounds  other  than  consent. 113
Attachment_RingCentral  Online  Terms_20190312 Page  82 You  also  have  the  right  to  complain  to  your  local  data  protection  authority  at  any  time.  In  general, when processing  personal  information  to  provide  our  Services,  we  do  so  only  on  behalf  of  our  EEA  Customers and  in  accordance  with  their  instructions.  This  means  that  if  you  wish  to  access,  review,  modify  or  delete any  personal  information  we  process  on  behalf  of  a  RingCentral  Customer,  under  applicable  EEA  law  or otherwise,  you  should  contact  that  Customer  with  your  request.  We  will  then  help  them  to  fulfill  that request  in  accordance  with  their  instructions.

Your  Privacy  Rights  as  a  California  Resident
If  you  are  a  California  resident  and  receive  RingCentral  Services  or  visit  our  Website  or  Apps  solely  as  a private  individual—in  other  words,  not  as  the  member  or  representative  of  a  company  or  other organization—you  may  have  the  right  to  receive  a  free,  yearly  accounting  of:
• (1) information identifying each third-­‐party  company to  whom we may have disclosed, within the past year,  personal  information  pertaining  to  you  for  our  direct  marketing  purposes;and • (2)  a  description  of  the  categories  of  personal  information disclosed.

If  you  are  a  California  resident  who  qualifies  to  receive  such  an  accounting  and  would  like  to  make  one, please  email  [email protected]
Unsubscribe  from  our  mailing  list
You  may  at  any  time  ask  us  to  remove  you  from  our  mailing  list  by  sending  us  an  email at [email protected], or by visiting https://go.ringcentral.com/unsubscribepage.html, or by clicking  "Unsubscribe"  in  any  e-­‐mail  communications  or  push  notification  we  send  you.  We  will  remove you  from  our  mailing  list  in  accordance  with  applicable laws.

To  request  that  your  phone  number  be  removed  from  future  sales  calls,  please email  [email protected].

THIRD-­‐PARTY  SITES
This  Notice  does  not  apply  to,  nor  are  we  responsible  for,  the  privacy,  information  or  other  practices  of any  third  parties,  including  any  third  party  operating  any  site  or  service  to  which  the  Website  links including  but  not  limited  to  social  media  sites.  The  inclusion  of  a  link  on  the  Website  does  not  imply  our endorsement  of  the  linked  site  or  service.  You  should  check  the  privacy  notices  of  those  sites  before providing  your  personal  information  to  them.

BLOGS  AND  FORUMS
Our  Website  offers  publicly  accessible  blogs  or  community  forums.  You  should  be  aware  that  any information  you  provide  in  these  areas  is  public  and  may  be  read,  collected,  and  used  by  others  who access  them  and  may  remain  on  the  public  forum  indefinitely.  To  request  removal  of  your  personal information  from  our  blog  or  community  forum,  contact  us  at  [email protected].  In  some  cases, we  may  not  be  able  to  remove  your  personal  information,  in  which  case  we  will  let  you  know  if  we  are unable  to  do  so  and  why.  We  encourage  all  Users  to  exercise  caution  when  providing  personal information  in  blogs  and  community  forums.

SECURITY
Keeping  your  information  secure  is  important  to  us.  We  maintain  a  variety  of  appropriate  technical  and organizational  safeguards  to  protect  your  personal  information  both  during  transmission  and  once  it  is received.  RingCentral  has  no  control  over  or  responsibility  for  the  security  or  privacy  policies  or  practices of  other  sites  on  the  Internet  you  might  visit,  interact  with,  or  from  which  you  might  buy  products  or Services,  even  if  you  visit  them  using  links  from  our  Website. 114
Attachment_RingCentral  Online  Terms_20190312 Page  83 Please  note  that  no  website,  mobile  app  or  service  is  completely  secure  and  so,  while  we  endeavor  to protect  our  Customers'  information  using  the  measures  described  above,  we  cannot  guarantee  that unauthorized  access,  hacking,  data  loss  or  a  data  breach  will  not  occur.

DATA  RETENTION
We  will  retain  your  personal  information  for  no  longer  than  is  necessary  to  fulfill  the  purposes  for  which the  information  was  originally  collected  unless  a  longer  retention  period  is  required  or  permitted  by  law, for legal,  tax  or  regulatory  reasons,  or  other  legitimate  and  lawful  business  purposes.

Where  we  have  no  ongoing  legitimate  business  need  to  process  your  personal  information,  we  will either  delete  or  anonymize  it.

INTERNATIONAL  DATA  TRANSFERS
Your  personal information  may  be  transferred  to,  and  processed  in,  countries  other  than  the  country  in which  you  are  resident.  Specifically,  information  collected  outside  the  United  States,  including  in  the European  Economic  Area  ("EEA"),  may  be  transferred  to  and  stored  on  our  servers  in  the  United  States, Switzerland,  and  Netherlands,  and  potentially  in  other  countries  where  our  group  companies  and  third-­‐ party  service  providers  and  partners  operate.  These  countries  may  have  data  protection  laws  that  are different  to  the  laws  in  your  country  (and  in  some  cases,  may  not  be  as  protective).

However,  we  have  taken  appropriate  safeguards  to  ensure  that  your  personal  information  will  remain protected  in  accordance  with  this  Notice  and  applicable  laws.  For  example,  in  respect  of  personal information  originating  from  the  EU  and  Switzerland,  RingCentral  has  self-­‐certified  to  the  EU-­‐U.S.  and Swiss-­‐U.S.  Privacy  Shield  Frameworks.  Please  click  here to  view  our  Privacy  Shield  Notice.

If  you  have  an  unresolved  privacy  or  data  use  concern  that  we  have  not  addressed  satisfactorily,  please contact  our  U.S.-­‐based  third  party  dispute  resolution  provider  (free  of  charge)  at  https://feedback-­‐ form.truste.com/watchdog/request.

Under  certain  conditions,  more  fully  described  on  the  Privacy  Shield  website,  you  may  invoke  binding arbitration  when  other  dispute  resolution  procedures  have  been  exhausted.

CHILDREN'S  PRIVACY
RingCentral does not provide products or services that are designed for use by children under the age of 16,  or  knowingly  collect  personal  information  from  or  about  children  under  the  age  of  16.  If  you  believe that  a  child  under  the  age  of  16  has  disclosed  personal  information  to  RingCentral,please contact  [email protected].

UPDATES  TO  THIS  NOTICE
We  may  update  this  Notice  from  time  to  time  in  response  to  changing  legal,  technical,  or  business developments.  If  we  change  our  Notice,  we  will  post  those  changes  on  this  page  in  addition  to  updating the  "Last  Updated"  date  at  the  top  of  this  webpage.  If  we  make  changes,  we  will  notify  you  more directly,  for  example  by  posting  a  notification  or  message  on  the  Website  or  by  emailing  you  prior  to such  changes  taking  effect.  We  encourage  you  to  review  this  Notice  regularly  to  stay  informed  of  the latest  modifications.

CONTACT  US
If  you  have  any  questions,  comments  or  concerns  about  this  Notice,  please  e-­‐mail  us 115
Attachment_RingCentral  Online  Terms_20190312 Page  84 at  [email protected]. Or,  you  can  write  to  us  at:

RingCentral,  Inc.

Attn:  Legal  Team
20  Davis  Drive,
Belmont,  California
116
Initial Order Form Page 1 of 3
.

INITIAL ORDER FORM
This Initial Order Form is a binding agreement between RingCentral, Inc. (“RingCentral”) and City of Belmont (“Customer” or “You”) (together the “Parties”), for the purchase of the Services, licenses, and products listed herein. This Initial Order Form is subject to and incorporates the terms and conditions of: (i) the separate written agreement, executed by the Parties governing the purchase of the Services described in this Order Form, or (ii) the RingCentral Online Terms of Service available at https://www.ringcentral.com/legal/eulatos.html, if there is no written agreement in place (hereinafter (i) and (ii) referred to as the “Agreement”). Capitalized terms not defined herein shall have the same meanings as set forth in the applicable Agreement between the Parties. Unless agreed by both Parties in writing, any terms or conditions set forth in a Customer-issued purchase order or ordering document shall not apply.

Please note that RingCentral MVP is now RingEX. All references to “RingCentral MVP”, whether in terms of service, advertising or product descriptions, mean “RingEX”.

Customer Service Provider
City of Belmont RingCentral, Inc.
1 Twin Pines Ln
Belmont, CA 94002
United States
20 Davis Drive
Belmont, CA 94002
United States
Jason Eggers
6505957441
[email protected]
Service Commitment Period
Start Date: May 1, 2026
Initial Term: 60 Months
Renewal Term: 36 Months
Payment Schedule: Monthly
RingEX Services
Recurring Services
Summary of Service Qty Rate Subtotal
DigitalLine Unlimited Advanced 138 $14.45 $1,994.10
DigitalLine Unlimited Advanced $9.95
Compliance and Administrative Cost Recovery Fee $3.50
e911 Service Fee $1.00
DigitalLine Basic 63 $9.49 $597.87
DigitalLine Basic $4.99
Compliance and Administrative Cost Recovery Fee $3.50
e911 Service Fee $1.00
Additional Local Number 1 $0.50 $0.50
Monthly Recurring Services* $2,592.47
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Initial Order Form Page 2 of 3
One-Time Items
Summary of Item(s) Qty Rate Subtotal
Yealink T53W Prime Business Phone 87 $111.80 $9,726.60
Yealink T54W Prime Business Phone 19 $133.64 $2,539.16
One-Time Total $12,265.76
Total Initial Amount $14,858.23
*Amounts are exclusive of applicable Taxes, Fees, and Shipping Charges.

Cost Center Billing
For customers with cost center billing, it is the Customer’s responsibility to provide cost center allocation information to RingCentral at least 10 days prior to the issuance of the invoice. After the information is received, itwill be reflected on future invoices, but will not be adjusted retroactively on past invoices. If purchasing additional services through the administrative portal, it is the Customer’s responsibility to assign cost centers at the time of purchase; otherwise, those services will not be allocated by cost center on the next invoice. Please note that cost center allocation is not available for certain items, such as minute bundles and credit memos. For additional questions, please contact the RingCentral invoice billing team at [email protected].

Free Services Amount
You will receive 14,359.30 US Dollars (the “Free Service Amount”), which will be applied against charges for the recurring Services set forth in this Order Form and any applicable taxes and fees associated with those Services invoiced by RingCentral. The Free Service Amount is non-transferable and non-refundable and will expire upon termination of this Order Form. You will be responsible for paying for any additional services and products ordered, and any applicable associated taxes and fees.

Customer Reference. Customer may promote their use of RingCentral services and agrees that RingCentral may identify customer as a user of the services. All press releases or quotes regarding Customer’s use of service will be pre-approved by Customer, which consent will not be unreasonably withheld.

Add-on Services. Customer is responsible for reviewing additional terms and conditions that may apply to RingCentral add-on services (where available) and certain Advanced Support Services listed on this order form, and which are available at https://www.ringcentral.com/legal/add-on-services.html.

Special Terms & Notes
Cooperative Contract
1) Applicable Agreement. This Order Form is governed by the RingCentral Master Services Agreement pursuant to the California Cooperative Agreement, Contract No. 7-17-70-40-03, Contractor Name: Quest Media & Supplies, Inc. (the “PA”). The PA incorporates into it the terms and conditions of the NASPO-ValuePoint / Quest Cooperative Agreement Number AR2505 for Cloud Solutions, found at: https://www.naspovaluepoint.org/portfolio/cloud-solutions-2016-2026/quest-media-supplies-inc/, including the terms and conditions of the RingCentral MSA found in Agreement No. AR2505 at its Attachment E - Additional Service Provider Terms and Conditions - https://drive.google.com/drive/folders/180_ZiP_Y_P-SyIK3aeAi_jv82iErqePR (the MSA). 2) RingCentral, Inc. is named among the FULFILLMENT PARTNERS/ AUTHORIZED RESELLERS set out in Section 9 of the Contract No. 7-17-70-40-03, with Ordering Agency ordering through the California State-Approved Authorized Reseller:

Quest Media & Supplies, Inc.
c/o RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
3) A separately executed MSA is NOT required between the NASPO-VP Member and RingCentral. The following Attachments to the MSA are incorporated into and form a part of the MSA applicable to this Order Form:
 Exhibit A – Definitions
 Service Attachment A – RingCentral MVP (fka Office)
 Attachment E – Service Level Agreement for MVP (fka Office) Services  Attachment I – Security Addendum
4) California Cooperative Agreement Contract Number 7-17-70-40-03 must appear on:
a. RingCentral quotations to the NASPO-VP Member;
b. The NASPO-VP Member’s Purchase Order; and
c. The Quest (on behalf of RingCentral) invoice to the NASPO-VP Member. 118
Initial Order Form Page 3 of 3
5) Eligible Entity must issue RingCentral a purchase order for any subsequent purchases made through the RingCentral Administrative Portal.
6) NASPO-VP Member’s payment terms are net forty-five (45) days. 7) Quest Media & Supplies, Inc. shall act as a billing agent of RingCentral in invoicing and collecting monthly recurring revenue, one-time charges, taxes and additional amounts due from the NASPO-VP Member. 8) Renewal: Eligible Entity may renew its subscription with RingCentral under NASPO Contract Number 7-17-70-40-03 until it expires. Subscription terms that exceed the NASPO contract term shall remain valid, subject to any NASPO limiting terms. Eligible Entities that would like to renew subscription services after expiration of NASPO Contract No. 7-17-70-40-03 may, subject to mutual consent of the Parties and the terms of the NASPO contract, continue their subscription under NASPO in one of the following ways:
a. If RingCentral does not receive a subsequent NASPO contract award, Eligible Entity may continue to renew its subscription services under NASPO Contract No. 7-17-70-40-03. b. If RingCentral does receive a subsequent NASPO contract award, Eligible Entity may continue to renew its subscription services under that subsequent ACCS contract.
9) Authority. [Omitted]
10) In accordance with the Cloud Computing Special Provisions for Software as a Service (SaaS), the Parties agree that RingCentral has no obligation to report a Security Incident that is not related to State Data. 11) For clarity, the Parties agree that, with respect to the Services in this Order Form, “data” in Section 3 (“Data Location”) of Exhibit 1 to the Utah NASPO ValuePoint Master Agreement Number AR2505 refers to “State Data” (as defined in the Cloud Computing Special Provisions for Software as a Service (SaaS)) and that “State Data” refers to “Customer Content” (as defined in the RingCentral MSA).
12) RingCentral warrants its goods and services as described in its relevant terms of sale, including but not limited to its Master Services Agreement, services agreements, and hardware terms of sale. The Parties agree these warranties supersede and replace any other warranties in the PA.
13) RingCentral shall have 30 days to cure any material breach. 14) RingCentral shall obtain Customer approval prior to issuing or making news releases, endorsements, advertisements, or social media content pertaining to this contract.
15) Disputes shall be processed and disposed of in accordance with section 44 of DGS PD 401IT.

IN WITNESS WHEREOF, the Parties have executed this Initial Order Form above through their duly authorized representatives.

Customer RingCentral
City of Belmont RingCentral, Inc.

By: \RCsign1\ By:

Name: \RCname1\ Name: Michael Fiocca
Title: \RCtitle1\ Title: Regional Vice President, Public Sector Date: \RCdate1\ Date: \RCdate1\
.
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