Burbank City Council
January 24, 2023

Aqua-Metric Sales Company
4050 Flat Rock Drive
Riverside, CA 92505
Phone: (951) 637-1400
Fax: (951) 637-1500
Primary Contact
Jeff Randolph
Western Sales Manager
Phone: (951) 232-1346
Email: [email protected]
Proposal Response Contact
Kristy Segarra
and Proposals
Phone: (210) 967-6300
Email: [email protected]
Request for Proposals
RFP No. 2022-028-BWP
Advanced Metering Infrastructure (AMI)
Network, Software, and
Installation Program
Due: Friday, October 21, 2022 at 2:00 PM PST
City of Burbank, Water and Power
Attn: Water Division
164 W Magnolia Boulevard
Burbank, CA 91502
Submitted through PlanetBids
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500
Proprietary and Confidential
Table of Contents
I. Cover Letter 3 – 4
II. Company Overview and Experience 6 – 16
III. Proposed Team Experience and Qualifications 18 – 26 IV. Approach to Completing Scope of Services 28 – 44
V. Project Schedule with Tasks, Milestones, and Dependencies 46 – 50 VI. Network Propagation Study 52 – 61
VII. Reference List 63 – 68
VIII. Acceptance of Insurance Requirements 70
IX. Acceptance of BWP Terms and Conditions Agreement 72 Completed Technical Workbook 74 – 127
Exceptions and Clarifications Summary 129 – 132
Fee Schedule 134 – 151
Sensus FlexNet AMI System Overview 153 – 170
Beyond Water AMI – FlexNet’s Expansion to Electric Metering 172 – 182 Attachments 184 – 222

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
I. Cover Letter
Cover Letter

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
October 21, 2022
City of Burbank, Water and Power
164 W Magnolia Boulevard
Burbank, CA 91502
RE: RFP 2022-028-BWP, AMI System
To Whom It May Concern:

Thirkettle Corporation, dba Aqua -Metric Sales Company, is excited to propose our Advanced Metering Infrastructure (AMI) Solution to the City of Burbank, Water and Power in response to their Request for Proposals, RFP No. 2022-028-BWP, Advanced Metering Infrastructure (AMI) Network, Software, and Installation Program, due October 21, 2022.

The idea of change can be an exciting yet intimidating experience, especiall y when considering vast types of technology such as AMI. To reflect on how much metering technologies have advanced in recent years is to acknowledge an impressive industrial accomplishment. Operations once performed manually will soon be completely automated; and tasks that formerly took several steps for a utility to complete will soon be performed with just a click of a button. Having a database that offers hourly usage data will allow the City of Burbank, Water and Power (BWP) the ability to provide detailed information immediately to your customers. This is a convenience that will be appreciated not just by your residents, but by utility employees as well.

However, no two AMI technologies are alike in the means of performance, security, efficiency, rel iability, and support. The enclosed response encompasses Aqua -Metric’s unparalleled solution of the Sensus Water FlexNet Advanced Metering Infrastructure solution, which can seamlessly integrate with the Utility’s existing MDMS and Customer Portal Software , placing the progressive BWP on the map as a Smart -City. Furthermore, the Sensus FlexNet AMI solution has the ability to easily and efficiently expand its capacity to include Sensus electric metering, without needing additional infrastructure. This scalability is an impressive accomplishment showcasing the outright strength of Sensus FlexNet AMI.

FlexNet Technology Summary
Advancements in automated technology have contributed to substantial changes in utility operations allowing a migration from multi -step manually captured information to complete one- click communication at a centralized location. Sensus FlexNet AMI is factually, by the numbers, the most powerful and protected migratable system in the industry based on its Primary -use FCC Licensed Frequency; consistently delivering two -watt of transmission power from each of its two -way, or pingable, transmitters at all times. This unmatched power leads to drastically reduced infrastructure requirements and maintenance costs for utilities.

As AMI continue s to grow and produce increasing amounts of data, utilities have an evolving need to efficiently turn the data into useful information. With minute -by-minute, system-wide operational views, Sensus Analytics meter data management software is the answer for any utility seeking to maximize the value of the data collected from various intelligent devices on their distribution system. Sensus Analytics organizes data acquired across water, gas and electric network communications platforms to drive revenue, improv e customer service, and promote better planning. Upon data collection, the system’s flexible user interface presents information in detailed reports for a utility’s use. Sensus Analytics enhances the capabilities of Sensus’s intelligent meters and FlexNet communications network, so utilities maximize the return on infrastructure investments over time.

As you consider your options and review our proposal herein, you will quickly discover:
• We have a true two-way AMI system, broadcasting at two-watts of power at all times; • We have the only Primary FCC Licensed Frequency, delivering a secure private highway of communication; • The HES is easily scalable to meet current utility demands and grow as the utility grows; Including adding new solution capabilities, new services, and expanded service territory (i.e. electric metering);

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500
Proprietary and Confidential
• We manage the technology, the installation, and the post -project support with our in -house technology team. This eliminates any confusion as to who is responsible for your technology. We, Aqua-Metric, are responsible and we take care of our customers.

Suited for BWP
Thirkettle Corporation has been involved in nearly 200 AMR/AMI system deployments, sized from 300 meters to more than 275,000 meters, and has served the utility sector in multiple states for over twenty -five years. Our all- inclusive, turn-key approach makes us unique to the industry and our customers, whom we view as Partners. As the primary system integrator for BWP’s AMI Project, Aqua -Metric will work to facilitate a seaml ess deployment from project inception to preparation, implementation, infrastructure and product installation, and support. With unique insight that is needed to attain your AMI goals and through hands-on experience and dedicated work ethic, Aqua-Metric ensures successful collaboration with BWP, present and into the future.

Enclosed within our response is Aqua-Metric’s extensive Client Reference List showing our diverse customer base ranging from straightforward drive-by water AMR options to elaborate, complete turn-key water, gas, and electric AMI solutions. We hope this emphasizes our vast knowledge and ability to help guide the utility in every avenue regarding AMI.

Enhanced Customer Service
From network deployment to post -project support, Aqua-Metric’s in-house technology and Project Management teams stands far apart from other companies. Our dedicated staff is strategically located throughout the state to immediately assist you should emergency situations arise. Additionally, Sensus has a dedicated telephone support staff available with around- the-clock support. Customer support and a fluid partnership is of the upmost importance to each member of the Aqua-Metric team and we will do our best to ensure all utility needs are met to provide the best running AMI System possible.

As you review our response, BWP can rest assured that when a utility chooses a partnership with Aqua-Metric and Sensus they are receiving the most proven technology with best -in-class service that does not have an expiration date. BWP will receive the most accurate water meters, transmitting data over the most secure AMI network, requiring the least amount of infrastructure, properly installed, and supported during- and post-project by our in- house technology support team. We appreciat e the opportunity and thank you in advance for your time and thoughtful consideration.

Sincerely,
Christopher Newville
Manager
Aqua-Metric Sales Company
Phone: (210) 967-6300
[email protected]

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
II. Company Overview and Experience
Company Experience Overview
Aqua-Metric Personnel Resumes

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Company Experience Overview
Thirkettle Corporation dba Aqua-Metric Sales Company would like to thank the City of Burbank Water and Power (BWP) for allowing us the opportunity to pres ent the enclosed Sensus FlexNet Advanced Metering Infrastructure (AMI) Solution. As the prime respondent, Aqua -Metric will lead the entire project’s implementation, training, infrastructure and product installation, and full project management support to p rovide a turn -key offer to the utility. The sections outlined within our response detail each aspect requested by the utility and, in our opinion, exceed all expectations requested by the utility.

Section 2.3 Company Experience
a. Responder Name, Address, and Point of Contract Information- include telephone number, FAX number, website address (if available).

Thirkettle Corporation dba Aqua-Metric Sales Company
4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400; Fax: (951) 637-1500; Website: www.aqua-metric.com Primary Contact: Jeff Randolph, Western Sales Manager, (951) 232-1346, [email protected] b. Primary Contacts within the Company: list the Company’s owner and the primary contacts within the company.

Include title, telephone number and e-mail address for each.

Primary Contact: Jeff Randolph, Western Sales Manager, (951) 232-1346, [email protected] Territory Manager: Hector Gutierrez, (951) 637-1400, [email protected] RFP Response Contact: Kristy Segarra, (210) 967-6300, [email protected] Contracts Contact: Chris Newville, (210) 967-6300, [email protected] President: Tommy Thirkettle, (951) 637-1400, [email protected] c. Year Company Established: include acquisitions, other DBA names, ownership structure, and number of years providing AMI implementation solutions.

Thirkettle Corporation was incorporated within the State of California in 1993; DBA’s of Thirkettle Corporation include Aqua-Metric Sales Company and Aqua-Metric.

Ownership Structure
In 2013, Thirkettle Corporation was sold to its employees through an Employee Stock Ownership Program (ESOP).

Under Thirkettle Corporation’s ESOP, each employee is granted ownership of Thirkettle Corporation based on the amount of time invested in the company. Since each member of the Thirkettle Corporation team is considered part owner, we each hold a personal interest in assuring success within the company.

President: Tommy Thirkettle; Vice President: Lea Thirkettle; Chairman of the Board: Chris Thirkettle.

Metering Systems Background
Thirkettle Corporation has served the utility industry for over twenty -five years and is an exclusive authorized distributor for Sensus, USA. Thirkettle Corporati on originated as an authorized distributor for Precision Meters in 1992, growing into one of Sensus’ leading distributors and partners. Founded in Ontario, California, Thirkettle Corporation quickly became entrenched in the water metering industry approaching 1999 when Precision Meters was acquired by Sensus Metering Systems. Soon thereafter, Thirkettle Corporation became an authorized Sensus distributor in Southern California. It was at this point Thirkettle Corporation began to drive the marketplace from a direct read brass commodities business to technology driven Automated Meter Reading (AMR) systems. Thirkettle Corporation rapidly became the industry leader selling more AMR radios in Southern California than all competitors combined. As result of contin ued growth and success, Thirkettle Corporation transitioned into a larger facility in Riverside, CA becoming the sole Sensus distribution in Southern California, and was given the opportunity to expand into other territories through the southern United Sta tes. To date, Thirkettle Corporation continues to drive the industry and fully commits our organization in parallel to Sensus’ progressive direction within the AMI market.

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
As Sensus acquired Precision Meters, Thirkettle Corporation created a subsidiary to act as sole Sensus distributor within our allotted states – Aqua-Metric Sales Company became this exclusive Authorized Sensus Distributor and has been so for the past twenty-years. As an exclusive metering provider, we are able to focus all of our efforts to the Sensus product line and on delivering the best possible support and service to our customers. Under normal operations, our Riverside Warehouse maintains an inventory of more than two -million-dollars in Sensus products and is constantly updating inventory levels to assure the lowest lead-times to our customers.

In 2016, Sensus recognized Aqua-Metric’s efforts in southern California and Texas by awarding us distribution for Louisiana, where we have used our AMI knowledge to expand Sensus technology within the entire state.

Furthermore, in October 2020, Sensus expanded Aqua-Metric’s distribution into northern California, making us the sole Sensus distributor for the entire state.

Sensus USA Overview
Grounded in over a century of experience in metrology, Sensus has become a global leader in utility management.

What began as leadership in water metering in the late 19th century grew to include leadership in gas and electric metering, and finally Smart Grid technologies.

Born from the Pittsburgh Equitable Meter Company of Uniontown, Pennsylvania, the c ompany grew steadily, eventually gaining the attention of a London -based company that purchased and changed the company name to Invensys. From here, the company’s entry into emerging utility markets grew steadily. Invensys later became Sensus, still reaching farther to drive better utility solutions.

As the needs of the modern utility market changed, Sensus has been there, fostering and collaborating fully in industry advancements. Their approach is still borne of their original name – Equitable. Sensus con tinues to dedicate resources and expertise to equitable solutions for all customers.

Today, Sensus provides real-world, proven solutions for high-value metering, Automatic Meter Reading (AMR), and Advanced Metering Infrastructure (AMI) solutions for water, gas, electric, and heat utilities. Sensus will support the Utility with enhanced control and automation of your network infrastructure via innovation, technology, and information.

Sensus will reach to remain the measure of the future, aggressively pushing the boundaries of utility management with sophisticated solutions that offer you unprecedented insight and efficiency.

Sensus’ recent acquisition by Xylem, headquartered in Rye Brook, NY, will enable them to meet the evolving needs of our water and energy customers with even greater excellence. This transaction will allow for continued investment to drive growth through technology leadership, quality, and operational excellence, and the delivery of best-in-class electric, gas, water, and lighting solutions to our customers.

To date, Sensus has:
900+ AMI Customers and 14,000 total customers supported.

Deployed over 45 million FlexNet enabled meters (electric, gas, and water).

Deployed over 1,200 FlexNet Networks, 150 of which are covering two or more service types.

Sensus takes its utility industry leadership and commitments very seriously, as evidenced by their continued growth and accomplishments. With the acquisition of Telemetric, Sensus has become the unquestioned leader in AMI and Automation Control (AC ) water production and wastewater solutions and services. Sensus is also an active contributor to the Security, Metering and AMI standards that NIST and NEMA are currently establishing for the industry.
d. Number of Employees in Company: indicate the total number of employees for all locations of the Company and the number of employees dedicated to AMI services and support.

Aqua-Metric currently employs forty-six dedicated full-time staff members, each performing individual roles based on specific abilities; however, each staff member is also flexible in their knowledge base, allowing fluidity from one department to another. Our employees are based throughout multiple states, allowing for the best coverage of our

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
distribution area. All employees receive ongoing product training from Sensus to ensure that they are knowledgeable in the full Sensus product line.

Furthermore, Aqua -Metric has been recognized by Sensus as an Authorized Value -Added Reseller focused on customer service. With the advent of so many technical systems, Aqua -Metric has developed and expanded its technology department to implement and service Sensus AMI/AMR systems. This in-house team of specialists will provide technical assistance, project management services, and support to the utility during project implementation and after its completion. We believe project management experience and local support are crucial to a successful project, whether it involves product purchase or full turn-key implementation. e. Company Specialties: list the type(s) of work the Company specializes in related to public water and electric utilities.

Aqua-Metric specializes in providing and implementing Sensus metering products and systems to cities and municipalities within our distribution areas. We have served the utility sector for more than twenty -five years, providing innovative solutions necessary to enhance and maximize utility efficiency. We have achieved this through metering, Automated Meter Reading (AMR) Systems and Advanced Metering Infrastructure (AMI) Systems, conservation products and resource management sol utions for water, electric, and gas distribution systems. The Thirkettle Corporation family of companies is comprised of experienced and dedicated individuals providing our customers with the knowledge, integrity, and insight required to implement efficien t and reliable resource management solutions. Our keen focus on customer satisfaction ensures our service commitment to provide, install, manage, and support all components related, throughout project and system life-cycle. f. List of Lead Professional Person nel by Area of Expertise: provide an organization chart describing the staff available to manage the desired work. Provide a brief but detailed history of the number of years of experience with the current Company and other Company’s, education, profession al registrations/certifications, and qualified work experience relevant to the services requested. Use separate pages per person.

The enclosed response encompasses Aqua -Metric’s unparalleled solution of the Sensus FlexNet AMI system integrating into BWP’s existing MDMS and Customer Portal Software. Aqua-Metric will manage each facet of the Utility’s AMI deployment and will be the Utility ’s sole resource for product acquisition, infrastructure and system implementation, third-party integration, and system support. Aqua-Metric’s installation services partner, Concord Utility Services, will manage field asset installation and conservation services. Together, Aqua -Metric, Sensus, and Concord will work in unison to deliver a comprehensive solution to efficiently manage and maintain BWP’s AMI goals for decades to come. The following provides brief biographies and resumes for the personnel we intend to assign to the Utility’s AMI Project.

Jeff Randolph Western Sales Manager
• Employed with Aqua-Metric since 1997
• Operations manager for Aqua-Metric from 2005-2009
• Six years of experience as AMI/AMR project management • Certifications
Corporate Office
4050 Flat Rock Drive
Riverside, CA 92505
14 Total Employees
Sales – 5 Employees
Support/PM – 3 Employees
Administration / Warehouse -
6 Employees

NorCal Office
1060 National Drive, #5
Sacramento, CA 95834
6 Total Employees
Sales – 1 Employees
Support – 2 Employees
Administration / Warehouse -
3 Employees

Texas/Louisiana Office
16914 Alamo Parkway Bldg. 2
Selma, Texas 78154
26 Total Employees
Sales – 6 Employees
Support/PM – 9 Employees
Administration / Warehouse - 7 Employees
Installation Services – 4 Employees

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
o C-61 D-65 Contractors License
Key Role with Utility: Jeff Randolph will be the Utility’s and Aqua-Metric’s lead liaison to Sensus. Mr. Randolph will work with our operations team to ensure product order, delivery, and acceptance. Additionally, he will work alongside Hector Gutierrez providing product support and overseeing the Utility’s long-term development.

Hector Gutierrez Territory Manager
• Employed with Aqua-Metric since 2011
• Generate new AMR/AMI Accounts and Opportunities
• Maintain Customer Service to Customers
• Educational Background
o Bachelor of Arts in Business Management
Key Role with Utility: Hector Gutierrez will be the Utility’s main contact for product support and overall development of the AMI Pilot Project.

Chris Berg Technical Support Specialist
• Employed with Aqua-Metric for over fifteen years
• Managed over twenty-five AMI/AMR implementations
• Over twenty years of experience in technology
• Educational Background
o Bachelor of Science in Computer Science
o Associates of Science in Computer Programming
Key Role with Utility: Chris Berg will serve as the main conta ct for any and all technology and system integration support.

He will work on-site with the Utility providing technical support services and training.

Anthony Barajas Project Manager and Technical Support Specialist • Employed with Aqua-Metric since 2001
• Certified AMI Project Manager and Value Added Reseller • Over four years of plumbing experience
• Managed over twenty AMR/AMI implementations
• Educational Background
o Cal Poly Pomona College
o Fullerton College
Key Role with Utility: As Project Manager, Anthony Barajas is the Utility’s first point of contact for any items relating to the Project. He is responsible for the overall initiation, planning, design, execution, monitoring, controlling, and closure of the Project.

Ryan Carnathan Sensus, Manager of Technical Sales
• Manager of technical sales, integration and Optimization of Sensus FlexNet and meters for Electric, Gas, and Water Utility customer
• Over eight years of Industry Experience
• Educational Background
o Bachelor of Science in Electrical Engineering
Key Role with Utility: Coordinating the technical aspects of the Project solution and providing technical support and integration with Aqua-Metric.

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential

g. Current/Prior Experience With Similar Water and Electric System AMI Implementations: list no less than five (5) similar projects, starting with the most recent, that the professional personnel of your Company have worked on within the past ten (10) years. Provide the year the project was performed, the name of the municipality/utility and location (city), the owner’s name, address, and contact name and phone number, the scope of work performed and the number of meters within the project scope. Other related experience may be included.

Since 2007, Aqua- Metric has deployed 100 FlexNet AMI Systems and continues to support more than 60 AMR Systems with hundreds-of-thousands of legacy radio transmitters and SmartPoints shipped. Through dedicated and highly motivated personnel, Aqua-Metric has catapulted itself into the forefront of the metering industry a nd has become one of Sensus’ most recognized distributors.

Section VII includes Aqua-Metric’s complete Client Reference list showcasing our diversified customer base. Below are water/electric implemented systems we believe are of relevant size and scope to the Utility’s proposed project.

Azusa Light & Water, CA 44,000 Services
917 Eureka Street, Weatherford, TX 76086 • Phone: (951) 858-4034 Alicia Holmes – Customer Service & AMI Manager • Email: [email protected] Dates Performed: 2017 – 2021
Sensus FlexNet AMI Water/Electric System – Azusa Light & Water has a fully deployed Sensus AMI Solution including roughly 22,000 water and 20,000 Electric, after converting over from a manual read system. Azusa is utilizing two M400 Basestation Sites to cover their service territory. Azusa has completed installation of their AMI system and systems integrations, and is now working with Sensus to look at future technologies that may be of benefit to their consumers in the near future. Azusa Light & Water is happy to discuss their AMI experience.

City of Burbank, Water and Power
Thirkettle Corporation dba Aqua-Metric Sales Company
4050 Flat Rock Drive, Riverside CA 92505
Phone: (951) 637-1400 • Fax: (951) 637-1500
Hours of Operation: Monday through Friday, 7:30AM – 4:30PM Tommy Thirkettle President
Jeff Randolph Western Sales Manager
Hector Gutierrez Territory Manager (Sales)
Anthony Barajas Network / Project Management
Chris Berg Technical Support Specialist
Total Employees 46, including above

Sensus USA (Manufacturer)
Rob Joyce – Director of Sales
Ryan Carnathan – Manager of Technical
Sales
Concord Utility Services (Installation
Subcontractor)
Levi Capaci – COO
Roy Neves – SR. PM

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
City of Palo Alto, CA 80,000 Services
917 Eureka Street, Weatherford, TX 76086 • Phone: (650) 815-6397 Dave Yuan – Assistant General Manager – AMI Project Sponsor • Email: [email protected] Dates Performed: 2021 – Ongoing
Sensus FlexNet AMI Water/Electric System – City of Palo Alto has recently gone through an AMI Selection process over the last couple years, evaluating all systems to support not just Water AMI but also Gas and Electric AMI as well, converting over from Manual Read and a Honeywell AMI Pilot. City of Palo Alto CA is beginning their Phase I of their Electric, Water and Gas deployment AMI deployment, including roughly 25,000 Water, 25,000 Gas, and 30,000 Electric services. City of Palo Alto has deployed their network infrastructure and has started systems integration efforts during their initial phase of the project, as they identify the best ways to support their consumers.

City of Weatherford, TX 24,000 Services
917 Eureka Street, Weatherford, TX 76086 • Phone: (817) 598-4272 Joe Farley – Director of Electric Utilities • Email: [email protected] Dates Performed: Original Implementation – 2013; AMI System Upgrade – 2022 Sensus FlexNet AMI Water/Electric System – Tyler Munis Billing Software

City of Hondo, Texas 6,200 Services
1705 Avenue I, Hondo, TX 78861 • Phone: (830) 426-3378
Val Ruiz – Utility Billing Supervisor • Email: [email protected] Dates Performed: 2017 – 2020
Sensus FlexNet AMI Water and Electric System – Incode Billing Software

City of Minden, LA 12,000 Services
520 Broadway St., Minden, LA 71055 • Phone: (318) 377-2144 • Fax: (318) 371-4200 Jeff Ellinwood – Billing / IT Manager • Email: [email protected] Dates Performed: 2016
Turn-Key Sensus FlexNet AMI Logic Hosted Water and Electric System with MeterSense MDMS – Incode Billing Software

City of Hempstead, TX 6,300 Services
125 Austin St., Hempstead, TX 77445 • Phone: (979) 826-2486 Erica Gillum – Mayor
Email: [email protected]
Sensus FlexNet AMI Water/Electric/Gas System – Incode Billing Software

City of Bastrop, TX 5,700 Services
1311 Chestnut St., Bastrop, TX 78602 • Phone: (512) 332-8830 • Fax (512) 332-8869 Tracey Moffett – Customer Service Supervisor • Email: [email protected] Dates Performed: 2014 – 2015
Turn Key Sensus FlexNet AMI Water/Electric System – Incode Billing Software

City of Winnfield, LA 5,000 Services
120 E. Main St., Winnfield, LA 71483 • Phone: (318) 628-3939 • Fax: (318) 628-3939 Kiah Beville – Mayor • Email: [email protected] Dates Performed: 2013 – 2014
Sensus FlexNet AMI Hosted Water/Electric System

City of Bridgeport, TX 3,200 Services
901 Cates St., Bridgeport, TX 76426 • Phone (940) 683-3462 • Fax: (940) 683-3401 James Elliot – Director of Utility Services • Email: [email protected] Dates Performed: 2012 – 2013
Sensus FlexNet AMI – Water and Electric System – Incode Billing Software

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
City of Brady, TX 9,000 Services
201 E. Main St., Brady, TX 76825 • Phone (325) 597-2152 • Fax: (325) 597-2068 Letha Moore – Utility Billing Manager • Email: [email protected] Dates Performed: 2012 – 2014
Turn Key Sensus FlexNet AMI – Water, Gas, and Electric System – Incode Billing Software

City of Liberty, TX 14,000 Services
1829 Sam Houston St., Liberty, TX 77575 • Phone: (936) 336-3684 • Fax: (936) 336-9846 Tom Warner – City Manager • Email: [email protected] Dates Performed: 2010 – 2011
Sensus FlexNet AMI Water/Electric System – Incode Billing Software

City of Bellville, TX 3,600 Services
30 S. Holland St., Bellville, TX 77418 • Phone: (979) 865-3136 • Fax: (979) 865-9485 Shawn Jackson – Assistant City Administrator • Email: [email protected] Dates Performed: 2009 – 2010
Sensus FlexNet AMI Water/Gas/Electric System – Incode Billing Software. Aqua-Metric performed complete system setup and integration with one basestation, and provides continu ed support to the City to ensure their AMI system is running smoothly. The City is in the process of upgrading their current AMI platform to Sensus Analytics.

City of Brenham, TX 20,000 Services
315 W. 2nd St., Brenham TX 77833 • Phone: (979) 377-7516 • Fax: (979) 337-7554 Cortney Dudenhoeffer – Utility Billing
Email: [email protected]
Sensus FlexNet AMI Water/Gas/Electric System – Incode Billing Software

City of Luling, TX 2,000 Services
509 E Crockett St., Luling, TX 78648 • Phone: (830) 875-2481 • Fax: (830) 875-2038 Jessica Tucker – Revenue Collections Supervisor • Email: [email protected] Dates Performed: 2009
Sensus FlexNet AMI Water/Electric System – Incode Billing Software

City of Lockhart, TX 7,000 Services
705 Wichita St., Lockhart, TX 78644 • Phone: (512) 398-3461 Pam Larson – Director of Finance • Email: [email protected] Dates Performed: 2008
Sensus FlexNet AMI Water/Electric System – Incode Billing Software. Aqua-Metric performed complete system setup and integration with two basestations. Luling originally deployed the first generation Sensus AMR Drive-By System to read their electric meters. When Sensus redesigned their electric meters with “under the glass” transmitters, the legacy drive -by system could no longer read the meters, motivating the City of Lockhart to upgrade their system to AMI. Due to the obsolescence, Sensus helped with infrastructure costs to help mitigate upfront fees to the City. Since their upgrade, Aqua- Metric has provided continued support to Lockhart.

As your exclusive authorized Sensus distributor, Aqua -Metric provides essential product, service, and support to help retrieve and interpret utility information consistently to improve operational efficiency and reduce environmental impact. At the forefront of advancements in the utility industry for more than 140 -years, Sensus provides industry leading technology with residential water and meter product lines that address critical challenges for utilities, including aging utility infrastructure and resource conservation.

The objectives set forth by BWP will excel with Sensus FlexNet AMI System. Aqua -Metric, with Sensus, is uniquely positioned to offer an integrated metering reading solution, supported by full turn -key project management and technology integration. This one source solution will help the Utility maximize the full system benefits in a shorter timeframe while protecting your investment from any potential hidden costs.

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Hector D. Gutierrez
4050 Flat rock Drive, Riverside, CA, 92505
714-588-4229 mobile
[email protected]

SUMMARY:

Knowledgeable sales associate with 29 years of experience in account management, business development, route sales, consulting, and key account management.

PROFESSIONAL BACKGROUND:
10/2011-Present: Thirkettle Corporation (Aqua-Metric Sales Company), Riverside, CA • Territory Manager of California’s central costal since September 2017 • Knowledgeable in all Sensus products, including metering, AMI, AMR, and conservation solutions • Responsible for providing daily product support
• Maintain account relationships through updated training and support services • Responsible for introducing new products and services to current and future customer base • Knowledgeable of Aqua-Metric’s WOMS, NovusCenter. Able to process swap-file reports and assist customers with use of NovusCenter.
• Organize bi-weekly calls and annual update meetings
• Product exhibitor at local conventions, such as: ICWA, AWWA, and Tri-State Seminar • Bilingual – fluent in Spanish

EDUCATION
University of Phoenix- Bachelor of Arts Degree in Business Management-2007-2010 Rancho Santiago College – General Education and Business Management Courses 1989 – 1991 Los Amigos High School Graduate – 1989 (with honors)
Continuing education for Sensus products and services

ATTACHMENT 2
A2-14

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Jeff Randolph
Sales Manager
Phone: (951) 232-1346
Qualifications Meter Installation Experience 5 Years Inside Sales Experience 2 Years
Operations Manager 6 Years
Sales Manager 10 Years
Total Experience 23 Years
Certifications Sensus Value-Added-Reseller (VAR)
Sensus Project Management

Thirkettle Corporation dba Aqua-Metric Sales Company Sales Manager Manage all sales for Aqua-Metric Sales Company, covering California, Nevada, Texas, Hawaii, and Louisiana.

Improve customer knowledge of new technology, marketing functions, and problem identification/solutions.

Aqua-Metric liaison to Sensus representative.

Thirkettle Corporation dba Aqua-Metric Sales Company Operations Manager Manage inside sales, purchasing, shipping receiving, warranty and RMA process, installation services specializing in Sensus AMI/AMR projects, meter installation and network infrastructure.

Thirkettle Corporation dba Aqua-Metric Sales Company Meter Installer Installation of 10,000+ water meters including residential and commercial. Specializing in Sensus AMI/AMR pit-set installation.

Specialties Sales Strategy
Project Management
Managing and leading AMI/AMR projects
Sensus FlexNet (Water, Gas, & Electric)
Sensus Manager Technical Sales
Problem identification/solutions

ATTACHMENT 2
A2-15

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Christopher Berg
Profile
25+ years of cumulative experience as a Network Administrator/ Desktop Support Engineer/ Trainer . Analytical thinker, consistently resolving ongoing issues, often called upon to consult on problems that have eluded resolution by others. Technical knowledge & proficiency in system administration, networ k maintenance, hardware maintenance, operating systems, Linux, Windows (all versions).

Experience
THIRKETTLE CORPORATION I AQUA-METRIC, RIVERSIDE, CA I TECHNICAL SUPPORT SPECIALIST - 2002-PRESENT Systems administrator for mission critical systems. Configure, troubleshoot and maintain Windows/ Unix Client and Server infrastructure. Provide ongoing project management, systems integration, performance-tuning and support for customer base .

BERGWEST INVESTMENTS I CONSULTANT- 1999-2002
Analyze IT system requirements, information technology needs and resources in order to plan IT projects. Resolve client IT issues, determine changes, recommend and install quality software, hardware and networking solutions.

EBUILT, NORTH HOLLYWOOD, CA I NETWORK ADMINISTRATOR- 2006-2008 Windows Server, Exchange Server, Red Hat Unix, and PBX Administration. Implemented and managed hosted server applications. Provided escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support. Setup and maintained LAN connectivity and wireless networks.

YAMAHA MOTORS CORPORATION, CYPRESS CA I CIS CONSULTANT- 1997-1998 Provided technical troubleshooting within an enterprise environment, including system crashes, slow- downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely resolution and closure of trouble tickets .

KINDER MORGAN, SANTA BARBARA, CA I CIS CONSULTANT - 1996 - 1997 Help desk support providing software, hardware, client/server and networking technical support.

JAGUAR COMPUTER SYSTEMS, RIVERSIDE, CA I SYSTEM SUPPORT TECH - 1995-1997 Provide networking and desktop support, account maintenance and printing assistance to County of Riverside facilities. Troubleshoot and resolve complex technology problems.

BIJAN FRAGRANCES, BEVERLY HILLS, CA I NETWORK ADMINISTRATOR/ PROGRAMMER - 1999-2002 Unix and Windows Administrator. Monitored nightly batch jobs for electronic data interchange (EDI) transactions .

Provided Helpdesk support. Performed nightly backups.

Education
Victor Valley College, Victorville, CA - A.S. Computer Information Systems CLC Anaheim, CA-A.S. Computer Programming
Object-oriented programming; developing, testing and debugging code; designing interfaces; and administering systems and networks.

Skills
Programming : Java, C, C++, XML, HTML, COBOL, RPG, Visual Basic Systems: Unix, Linux, Windows (all), Macintosh (all), IOS, Android Hard ware : Computer Hardware, Routers/Switches, Cellular Communications Software: MS Exchange, MS SOL, MS Office, MS Project, VMware, Salesforce, SAGE 100

ATTACHMENT 2
A2-16

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Anthony Barajas
Project Manager and Technical Support Specialist | Office (951) 637-1400 | Mobile (714) 709-3514 Qualifications
Journeyman Plumber 4 Years
Meter Installations 1 Year
Inside Sales 2 years
Sales Representative 7 Years
Operations Manager 5 Years
Project Manager 4 Years

Education
Fullerton College 1 Year
California Polytechnic
University, Pomona
2 Years

Certifications
Water Distribution Operators Certification Grade D3
Confined Space Entry / Non-Entry Rescue
Sensus Value-Added-Reseller (VAR) / Project Management

AMI Project Related Duties
Aqua-Metric Sales Company Water Meter Installation Technician Installation of AMI / AMR Pit-Set Water Meters
Aqua-Metric Sales Company Inside Sales

ATTACHMENT 2
A2-17

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
III. Proposed Team Experience and Qualifications
Project Organization Overview
Experience and Past Performance
Subcontracting Company Overview

ATTACHMENT 2
A2-18

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Project Organization Overview
Section 2.5 Project Organization
a. List name(s), address(es) and phone number(s) of lead Responder, names of responsible corporate officers, and the location where the most day-to-day work will be accomplished.

Primary Respondent:

Company Name Thirkettle Corporation dba Aqua-Metric Sales Company Address 4050 Flat Rock Drive, Riverside CA 92505
Phone Number (951) 637-1400
Location Where Work Will Be Performed On-Site: City of Burbank, CA; Off-Site: Remotely As Needed Corporate Officers President: Tommy Thirkettle; Vice President: Lea Thirkettle; Chairman of the Board: Chris Thirkettle
b. List name(s), address(es) and phone number(s) of all sub -contractors (if any), names of responsible corporate officers, and the location where the most day-to-day work will be accomplished.

Installation Partner:

Company Name Concord Environmental Energy, Inc. dba Concord Utility Services Address 400 S 4th Street, Suite 500, Las Vegas, NV 8911 Phone Number Levi Capaci, COO; P: (949) 945-8362
Location Where Work Will Be
Performed
On-Site: City of Burbank, CA
Ownership Structure S-Corporation
Installation Partner:

Company Name J M Electrical Services Inc.

Address 2581 Union Ave, La Habra CA 90631
Phone Number 714-488-1979
Location Where Work Will Be
Performed
On-Site: City of Burbank, CA
Ownership Structure S-Corporation; President: Jeffrey Mandell c. Provide an organizational chart with names and primary responsibilities of all employees and subcontractors specifically assigned to the response and project.

ATTACHMENT 2
A2-19

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
d. Provide a brief description of the responsibilities of key professional personnel assigned to this project. Indicate which team members will participate in each area of the work and include an estimate of the amount of time each key person will devote to the work on this project.

Section II of our response includes Aqua -Metric’s assigned personnel’s background information and a brief description of our key personnel’s roles and responsibilities, alongside an organizational chart.

The Aqua -Metric and Sensus network implementation team selected to oversee the Utility’s AMI project deployment is committed to working on-site and remotely with BWP to fulfill the obligations outlined within BWP’s RFP documents and our response. Our team will be responsible for the overall planning, coordination, and deployment of the Utility’s FlexNet AMI System to ensure proper installation and operation of the RF network and endpoints. We are also responsible for managing the integration of our system with the Utility’s business systems (Siemens eMeter MDMS and Water Smart CEP), and achieving system acceptance. Throughout the Utility’s AMI project, we will work to ensure all personnel are present – either in person or remotely – for all milestones presented. To complete our objectives, Aqua -Metric anticipates the Utility’s AMI project will take highest priority during the Alpha and Beta testing phases, with our primary installation subcontractor playing a more vital role during full deployment. During the Alpha and Beta Phase, we anticipate our project manager to invest at least 50% of their time with BWP, ensuring a successful network deployment. Furthermore, our Technical Consultant for Network Integration will commit 25% - 50% of their time performing their essential responsibilities, alongside our project manager, during the Alpha Phase. During Full Deployment, we will still provide a high-level of involvement from our project managers and sales team, providing a 25% commitment time from our project manager; however, our installation partner – Concord Utility Services – will provide the majority of the day -to-day on- site representation. Aqua-Metric key personnel will attend weekly meetings, and resolve urgent matters as they arise, throughout the duration of the project.

Experience and Past Performance
Thirkettle Corporation has served the utility sector for more than twenty-five years, providing innovative solutions necessary to enhance and maximize utility efficiency. We have achieved this through metering, Automated Meter Reading (AMR) Systems and Advanced Metering Infrastructure (AMI) Systems, conservation products and resource management solutions for water, electric, and gas distribution systems.

Since 2007, Aqua-Metric has partnered with more than 140 utility clients to deploy Sensus FlexNet AMI solutions and we currently support over 180 Sensus automated systems throughout Cal ifornia, Texas, and Louisiana. Our portfolio spans across water, electric, and/or gas utility providers sized from 300 to 275,000+ service accounts. Over the years, we have continually adapted to industry demand by evolving our service model to best accomm odate client needs. At high level, our turn -key approach includes Project Discovery, Planning, and Design; Network Deployment and Integration; and system-wide Meter Exchange. We are confident in our delivery and hopeful for an opportunity to present and discuss our comprehensive turn-key FlexNet AMI solution to the Utility.

As an exclusive distributor for the most innovative metering and system manufacture, Aqua-Metric recognized the necessity to develop an in -house technology team to provide the most responsive and comprehensive customer support. Thus, Aqua -Metric developed and expanded its technology department to implement, service, and support Sensus AMI/AMR systems throughout their project lifecycle. In March 2012, Aqua -Metric became one of the first Sensus Certified Value-Added Resellers to further support and maintain Sensus technologies deployed in California, Texas, and Louisiana.

Similar Project Experience
Following this section of our response is Aqua- Metric’s complete Client Reference list showcasing our diversified customer base. Below are recently implemented systems we believe are of relevant size and scope to the Utility’s proposed project.

ATTACHMENT 2
A2-20

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
City of Chino, California
Project Name: AMI Project
Location: 5050 Shaffer Ave., Chino, CA 91710
Number of Services: 17,000 Water Services
Project Manager: Anthony Barajas, Aqua-Metric Project Manager Client Representative: Rob Burns – Director of Finance Contact Information: P: (909) 334-3341; Email: [email protected] Project Schedule: Approximately Four-Year Deployment
In 2015, the City of Chino, CA selected Aqua-Metric as prime vendor to implement the Sensus FlexNet AMI System and replace their entire system with Sensus iPERL and OMNI water meters. Our technology and project management team managed the installation of the City’s AMI infrastructure, water meters with endpoints, and complete system integration. Over the course of six months, our water meter installation technicians installed, activated, and tested eight-thousand Sensus water meters and radio transmitters.

In 2017, the City decided to further advance their AMI system by purchasing more than two -thousand 1 1/2” and 2” water meters. These were installed by a third-party meter installation group, but Aqua-Metric provided all OMNI metering product and Sensus SmartPoints.

To date, the City of Chino has installed more than 17,000 water meters and endpoints, and are actively striving to replace every water meter within their distrib ution area, and completely build -out their services to include 100% Sensus metering components for their FlexNet AMI System. Additionally, Chino is currently implementing the Sensus Analytics Customer Portal application, allowing for their customers to partner with the Utility in conserving water. The City plans to allow for customers to receive text messages for budgeting alarm sand leak notifications.

Furthermore, the City of Chino is able to utilize these benefits with only one basestation. A second basestation will be added to complete the system’s build-out and finalize the propagation analysis. Since the implementation of the City’s AMI System, Aqua-metric has provided annual maintenance and support to Chino, allowing for the most up- to-date system health.

City of Glendora, California
Project Name: AMI Project
Location: 116 E Foothill Boulevard, Glendora, CA 91741 Number of Services: 13,500 Water Services
Project Manager: Anthony Barajas, Aqua-Metric Project Manager Client Representative: Steve Patton – Water Division Manager Contact Information: P: (626) 914-8249; Email: [email protected] The City of Glendora originally implemented a Sensus AMR radio -read program in 2004. As advancements in AMI systems started to emerge, Glendora management recognized Sensus FlexNet as a progressive technology and the vast benefits of the iPERL water meters. In 2013, Glendora began purchasing iPERL meters and initiated an AMI system pilot in 2014. For their AMI System pilot, Aqua-Metric installed one basestation transceiver, which covered approximately 75% of their service area. After the 12- month pilot concluded, Glendora implemented a city -wide overhaul of their mechanical water meters and AMR system, and proceeded with a fully deployed AMI System with the Sensus iPERL.

During the City’s AMI project, Aqua-Metric managed all network initiation and integration, and managed metering product installation. A second basestation was installed to achieve 100% coverage of Glendora’s metering system.

Originally considered a two -year project, the City requested Aqua -Metric to expedite the system’s progress and complete within one year instead. Aqua -Metric, and our project management team, was able to complete Glendora’s AMI project before the two-year timeline and the City accepted the system in mid-2017.

Since completion, Glendora has been utilizing FlexNet on a daily basis for water conservation and customer leak notification.  Aqua-Metric continues to provide the City with both on-site and off-site support. In January 2020 the

ATTACHMENT 2
A2-21

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
City of Glendora Water was approved by Council to migrate for Sensus Logic MDM software to Sensus Enhanced Analytics with Customer Portal.

Yucaipa Valley Water District, California
Project Name: AMI Project
Number of Services: 13,000 Water Services
Project Name: AMI Project
Location: 12770 Second Street, Yucaipa, CA 92399
Number of Services: 13,000 Water Services
Project Manager: Anthony Barajas, Aqua-Metric Project Manager Client Representative: Matt Porras – Implementation Manager Contact Information: Phone: (909) 790-3300; Email: [email protected] Project Schedule: Approximate Four-Year Deployment
Yucaipa Valley Water District currently services 13,000 customers in the City of Yucaipa and City of Calimesa, California. Yucaipa Valley has been a long time Sensus and Aqua -Metric customer with over a fifteen year partnership. The District initially utilized the Sensus/Precision multi -jet water meter, the PMM, and manually reading these meters throughout their service area. As AMR and AMI systems gained popularity, the District began purchasing PMM meters with encoded registers to ease into transitioning to a meter reading system. Further, when Sensus released the iPERL smart water meter, the District recognized the advantages offered by this solution and transitioned to the iPERL meter.

Yucaipa Valley’s service area grew exponentially towards 2016 with future projects increasing their number of services. Due to this growth, the District decided to look into implementing an AMI System. After researching the market, the District chose the Sensus FlexNet AMI System as their preferred solution. Yucaipa Valley is currently in year three of a five -year phased- in AMI project, with approximately 9,000 services using the FlexNet platform. Aqua-Metric continues to support Yucaipa Valley in the project’s upgrade and provide metering product.

Eastern Municipal Water District, California
Project Name: Sensus AMI System
Location: Eastern Municipal Water District
Number of Services: 150,000 Water Services
Project Manager: Chris Berg, Aqua-Metric Project Manager Client Representative: David Gayneaux – Meter Services Supervisor Contact Information: P: (951) 928-3777 x4361; Email: [email protected] Project Schedule: Ongoing Metering Purchases
Eastern Municipal Water District (EMWD) is one of Sensus’s most exemplary and longstanding customers in southern California. EMWD originally installed Sensus direct read water meters over fifteen years ago, when Sensus first acquired Precision metering. The Utility was thoroughly impressed with the mechanical multi -jet meters produced by Precision meters and Sensus thereafter. As a p rogressive Utility, EMWD upgraded from manually reading their meters to Sensus’s legacy drive -by solution utilizing a vehicle transceiver unit and 520R MXUs. This state-of-the art technology helped the City maintain a better understanding of their end -customer’s water usage, and perform water meter reading quicker than before. During the deployment process, Sensus discontinued their multi-jet metering line, which led the Utility to unfortunately move forward with another water meter manufacturer. Through this transition, EMWD still utilized their drive -by system and continued to deploy Sensus MXU’s (radio transmitter) on their substitute water meters. Whilst doing so, Aqua -Metric provided continued support to EMWD for their drive-by System and meter reading products.

In 2010, Aqua -Metric and Sensus offered EMWD a Pilot Agreement to upgrade their drive -by system to newly released AMI technology. This initially began as a 500 -endpoint deployment, which slowly expanded to a fully implemented AMI solution. In 2017, EMWD committed themselves to expanding their AMI solution throughout

ATTACHMENT 2
A2-22

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
their entire distribution network. EMWD elected to move forward with installing remote disconnect water meters (the Sensus ally meters) for residential applications. Since upgrading to AMI, Sensus FlexNet has provided the City with increased efficiency and enhanced customer service to their end-customers.

To date, EMWD continues to purchase meter endpoints, ally remote disconnect water meters, iPERL residential water meters, and OMN I commercial water meter. Aqua -Metric continues to provide AMI system and product support to the Utility.

City of North Las Vegas, Nevada
Project Name: Advanced Metering Infrastructure Purchase and Meter Replacement Project Location: North Las Vegas, Nevada
Number of Services: 92,966 originally; however, Utility will grow to over 100,000 services Project Manager: Aqua-Metric Project Manager – Anthony Barajas Client Representative: Joemel Llamado
Contact Information: 2250 Las Vegas Boulevard
North Las Vegas, NV 89030
Phone: (702) 663-1230
[email protected]
Project Schedule: Two Year Complete Deployment
The City of North Las Vegas (NLV) released their Advanced Metering Infrastructure RFP in early 2017. The City set out to select a turn- key AMI provider, whose solution involved an initial pilot of 100 meters, before making the ultimate commitment to further expand their AMI deployment. Aqua-Metric was fortunate enough to be selected by the City of N LV as the AMI pilot solution, upon submission of our RFP. While this selection was a significant accomplishment in its own right, we strived for a successful pilot so that we could move forward with being awarded full deployment.

In October 2017, Aqua -Metric contracted with NLV to begin our Proof of Concept (pilot) phase. Using a valued subcontracting company, we installed one -hundred AMI ready meters, set up a pilot AMI program, and commissioned one basestation transceiver. Following a successful proof o f concept, NLV’s committee selected Aqua-Metric and our Sensus FlexNet AMI solution to be implemented throughout the City.

In November 2018, Aqua- Metric and NLV entered into a formal agreement to implement a Sensus FlexNet AMI System and replace their en tire system with Sensus iPERL and OMNI water meters. Acting as prime, Aqua -Metric provided water metering product, SmartPoint radio transmitters, AMI Infrastructure, and complete system installation – including full infrastructure setup, implementation, configuration, and training. Further, Aqua-Metric provided water meter installation services for meters 1 1/2” and larger. The City of North Las Vegas personnel performed all residential water meter installation services.

The City’s AMI project is projected to take two years to complete. As we are working with the City, NLV requested Aqua-Metric to also procure and install meter box lids, further enhancing our partnership with the City.

To date, we have provided thousands of water meters to the C ity and they are a current subscriber to our annual maintenance and support program. While their project is ongoing, our team members are in constant communication with the City; however, once the AMI project is complete, we will continue to maintain contact to perform system checkups and on-premise visits.

We at Aqua- Metric intend to deliver these same differentiating features to the Utility if fortunate enough to be given the opportunity to prove ourselves. With this, Aqua-Metric will demonstrate our extensive system integration experience to cover all areas of operations, installation, maintenance, management, and billing interface with the City.

ATTACHMENT 2
A2-23

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Olivenhain Municipal Water District, California
Project Name: Advanced Metering Infrastructure Project Number of Services: 27,000 Water Services
Olivenhain Municipal Water District (Olivenhain) is a longstanding Sensus customer, who has been continually purchasing Sensus products since the 1990s. Throughout our partnership with Olivenhain, the District has upgraded their meter reading software to be relevant with emerging technology. In 1990, the District purchased an early version of the Sensus touch read system. Soon thereafter, the District upgraded to the original Sensus AMR drive- by solution, utilizing a vehicle gateway basestation and 505/520R radio transmitters. This system was in use for over ten years, when the City upgraded to a newer drive -by unit, the Vehicle Gateway Basestation, so that migratable SmartPoints could be read. Along with the software and system improvements, Olivenhain replaced their entire distribution system with Sensus SRII residential water meters with encoded register, and updated older model commercial water meters to the OMNI metering line.

In 2016, Olivenhain made the ultimate decision to upgrade to Sensus’s most robust technological endeavor of fixed based AMI. The district implemented a phased -in approach to affix 27,000 two -way 520M water endpoints their existing Sensus water meters, thus migrating to the Sensus FlexNet AMI system with Sensus Analytics meter data management software. The District implemented a ten-year phase-in plan for the entire AMI project, allowing an annual budget of approximately $600,000 per year. As of now, Olivenhain is 54% complete and have erected six basestation transceivers. Most recently, Olivenhain released a RFP for a customer -facing portal, which they will integrate with their current Sensus FlexNet AMI system. Aqua-Metric is working closely with the City to finalize their upgrade endeavor and incorporate our Sensus Analytics Customer Portal application. For the City’s AMI project, Aqua-Metric provided network installation and training, infrastructure installation and commissioning, project management and system support. To date, Aqua -Metric continues provides ongoing support and maintenance services to Olivenhain, which helps maintain a healthy AMI system.

Sensus USA Performance
With operations and service facilities on five continents, Sensus is a global leader in utility infrastructure and resource conservation. Sensus offers both 140+ years of experience and focus on the future. Helping utilities and consumers make the most of finite water and energy resources takes more th an just innovative technology and know-how. Sensus delivers reliable, flexible, and proven products and solutions that provide advanced measurement, data collection, analysis, and control capabilities to help customers improve operational efficiency while reducing their environmental impact.

AMI Projects
Sensus currently has more than 1,200 AMI projects either completed or in deployment; this is substantial, applicable first-hand experience of all components of an AMI project. The most common business model for the 1,200 projects is utility owned, operated, and maintained with support from Sensus and local distribution, such as Aqua-Metric. Sensus is the leading manufacturer in North America for both AMI and Distribution Automation hosted services¾currently hosting over 300 US AMI customers, 45 Canadian AMI customers, and over 60 US D/A customers. As of now, Sensus has approximately 45 million SmartPoints deployed and 14,000 total customers supported.

AMI and Software-as-a-Service Managed Services
Sensus has extensive experience in managing FlexNet AMI Systems with Software -as-a-Service (SaaS) for utility customers, with more than 1,200 AMI customers. Sensus manages AMI systems from multiple state-of-the-art data centers, providing customers with a cost-effective, low maintenance, and secure solution. A Sensus-managed AMI system maintains all the operational and control features of a utility -hosted system, and provides additional benefits associated with a professionally managed network operations center.

Minnesota Power (MNP) and the Knoxville Utility Board (KUB) have been using Sensus’ SaaS solution for over six years. Sensus’ largest AMI implementation is Southern Company with nearly 4.3 million endpoints. Southern

ATTACHMENT 2
A2-24

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Company services a total of 3.8 million residential meters and 500,000 commercial meters. These meters cover an area of 120,000 square miles. The FlexNet Head-end System is fully owned and operated by Southern Company.

Sensus’ second largest AMI implementation is PECO, an Exelon Company, has a total of 1.8 million electric meters, as well as 500,000 gas meters and SmartPoints in service today. These meters cover an area of 2,100 square miles.

The FlexNet Head-end System is fully owned but operated and managed by Sensus.

Sensus also has 9 additional utility customers with over 500,000 AMI meters installed.

Some of Sensus’ larger customers using SaaS are:
• PECO: 1.6 million electric and 526,00 gas endpoints in a SaaS environment • PowerStream, Ontario Canada: 332,000 electric endpoints, 62,000 water e ndpoints. PowerStream is one of Sensus’ oldest SaaS and Managed Services customers and has been using these services for more than 6 years
• Lakeland: 125,000 electric endpoints
• Albuquerque Bernalillo County Water Utility Authority: 150,000 water endpoints • Eastern Municipal Water District 140,000 water endpoints Subcontracting Company Overview
To facilitate the Utility’s metering product installation requirements, Aqua- Metric will provide the best project team available. Below is a brief overview of the subc ontracting companies options we are partnering with to perform the required product installation services.

Concord Utility Services
Background: Established in 2006, Concord Utility Services, a California Corporation, is a utility contracting company specializing in Automated Meter Infrastructure (AMI) and mass meter deployment in the water distribution space.

Concord is headquartered in Murrieta CA and serves the national market with office locations in Phoenix AZ, Coral Gables FL, Las Vegas NV, Houston TX, & Winston-Salem.

While Concord’s primary objective is to support utilities, cities, municipalities, and districts with mass deployment installation services, Concord offers additional system maintenance and upgrade services such as asset and system audits, asset mapping, conformance & standardization field work, and utility systems integrations to create operational efficiencies that make a difference – in billing, customer service, procurement, and field services.

Experienced Team: Over the past 17 years and 3.5 million meter & endpoint installations stand a resolute team of industry experts, including Project Managers, Project Leads, Field Technicians, Operations Analyst, Fleet Manager, Safety Coordinator, HR personnel, IT & Data Managers, and Quality Auditors, who work collectively to ensure the success of each project.

Technology: We utilize innovative technology such as Peak Workflow, our b est-in-class Work Order Management System to create operational efficiencies for project management, work order management, field technicians, QAQC. data management and data flow.

Communication: We strive to maintain open communication with client stakeholders, utility billing, utility field services & meter shop, customer service, and AMI/meter vendor through status meetings and provide project 24/7 access to Peak Workflow user interface, for real time project status (dashboards), in -depth work order deta ils, route planning, inventory status, reporting, and more.

Standard Operating Procedures: Each project is unique, therefore, during the planning phase we collaboratively analyze the existing scope items, system conditions and data, with the client and pr oject

ATTACHMENT 2
A2-25

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
team, to develop project standard operating procedures for installation training, workflow, reporting, QAQC, customer outreach, and project implementation.

QA/QC: SOP development is implemented into a Managed Workflow, for installation technicians, which is accessed in field through a handheld device for each work order type. 100% of completed work orders are reviewed by a quality auditor for accuracy in both data and workmanship, prior to exporting to the utility for billing.

Mission: To provide effective solutions for projects at scale, assisting utilities to better serve their communities and customer base.

Licensing and Certification: California Class A General Engineering Contractors; License No. 931301, Expiration Date:
4/30/2023. Minority Owned Business Status: WBE/WBENC certified.

Concord Utility Services Murrieta, CA
• Class A California Contractor’s License No.: 931301 (General Engineering) • DIR Registration No.: 1000012574
• California SOS Entity: C3173857
• Minority Owned Business Status: WBE/WBENC Certified
• Business Address: 24619 Washington Ave, Suite 202, Murrieta, CA 92562 • Primary Contact: Levi Capaci, COO
• Phone (949) 945-8362; Email: [email protected]
CUS Management Team
Levi Capaci – COO; E: [email protected]
Summary of Qualifications
As the COO for Concord Utility Services Mr. Capaci is responsible for overseeing daily operations of the company and the work of Project Managers and Dept. Directors (Field Services, HR, IT, and Data Management). Levi leads employees by setting comprehensive goals for performance and growth, while encouraging problem solving, maximum performance and dedication. With field services and project implementation as a core business, he serves Concord’s project management team, vendors, customers, and project stakeholders in all project phases to ensure a seamless execution and long-term client satisfaction.

Levi has years of experience in the construction industry in a design/build, project management and COO capacity.

Levi joined Concord in 2009 in the utility space specializing in Meter/AMI installation services. He is the qualifying Responsible Managing Officer for Concord’s General Engineering Contractor’s License for California State Licensing Board (as well as AZ, NV, WA, GA, FL, SC, & NC).

During his tenure with Concord Levi has worked extensively promoting company culture and vision, while successfully completing a national resume of diverse projects.

Education & Associations: California State University of Long Beach, Bachelor of Science Industrial Design Roy Neves – Senior Project Manager; E: [email protected] Summary of Qualifications
Mr. Neves works out of the Murrieta Office. He joined Concord Utility Services in 2008. His background managing AMI/AMR installation projects in the past 10 years is extensive. His experience in working with a wide range of manufacturers has given him the expertise needed when cust omers have a diverse meter population. Mr. Neves has been directly involved in the planning, scheduling and oversight of various projects and contracts. He has been involved in all aspects of the project from personnel recruitment, hands -on training, data management and customer relations. Mr. Neves is a strong leader with a consistent track-record of success, who inspires confidence and trust in others and motivates his team to perform at elevated levels to consistently meet project expectations.

Roy inspires confidence and trust in others and motivates his team to perform at high levels to meet project goals.

Roy is a strong leader with a consistent track record of success.

Education & Associations: California Water Distribution D1 # 39828

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Professional Experience: Victorville Water District: 34,000 Meter/AMR services; Suburban Water Systems: 49,000 AMI services; Laguna Beach County Water District: 8,900 Meter/AMI services Recent Notable Projects: Truckee Donner Water District, City of North Las Vegas NV, Southcoast Water Company, Issaquah Water District, City of Lakewood WA, City of Chino CA, City of Fountain Valley CA, City of Pasadena, CA, Golden State Water Company, City of Peoria AZ, City of La Palma, Midlothian Water District, City of Glendale CA, City of Heber CA, City of Imperial CA, City of Folsom CA, Grass Valley CA, City of San Bernardino CA, City of Shafter CA, City of Alhambra CA, City of Norco Jurupa Community Serviced District.

JM Electrical Services
Aqua-Metric is partnering with California based company JM Electrical Services to provide basestation installation services.

JM Electrical Services (JMES) have served the electrical and wireless telecom industry for over fifteen years. JMES has specialized in commercial and industrial electrical installations, as well as AMI system, network infrastructure, point-to-point microwave, and telecom structural builds. Their team offers reliable, efficient, and competitive services within the electrical and telecom industry.

JMES is capable of perform ing the following services: site acquisition services; full commercial electrical installations; switchgear electrical services/meter (and other); cell site power upgrades; generator installations; AMI systems; point-to-point microwave; Scada equipment; telecom structures including towers, poles, and fake trees; and service calls.

JMES has worked with customers such as: Aqua -Metric an Sensus; Sprint; T -Mobile; BNSF Railroad; and multiple water utilities including Irvine Ranch WD, Indio WA, East Bay Municipal, and Yucaipa Valley JM Electrical Services La Habra, CA
• Basestation Installation Services and Tower Build
• Status: Sole Proprietor
• Service Area: California, Nevada, Arizona
• Company General Liability: Colony Industrial Company; Coverage: @ Million • Auto Insurance: Integon National; Coverage: 1 Million • California Contractor’s License: 1056901 C-10
• Industry Certifications: OSHA 10 and 30; Comtrain Tower Climbing and Rescue; Manlift/Boomlift; Sensus Certified Installer; CPR/First Aid; Anritsu Sweep Testing; and Comscope/Andrews Connectors • Contact Information: Owner, Jeff Mandell; [email protected] • Phone (714) 488-1970; Website: www.jmservices.net
• Address: 2581 Union Avenue, La Habra, CA 90631

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500
Proprietary and Confidential
IV. Approach to Completing Scope of Services
Project Approach Overview
Proposed Statement of Work

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Project Approach Overview
Section 2.4 Approach to Completing Scope of Work
a. Provide tasks and narrative of how your Company will comply with the scope of work noted in Section 4 and what special services and products your Company offers to meet BWP’s needs.

Please refer to the following Proposed Statement of Work for a complete narrative of our project approach. b. Communication and project management plans.

Please refer to the following Proposed Statement of Work for a complete narrative of our project approach. c. Provide a detailed project implementation plan aligned with the 24 -month expected project timeline following issuance of the Notice to Proceed.

Please refer to the following Proposed Statement of Work for a complete narrative of our project approach followed by a sample project schedule included within Section V. Project Schedule with Tasks, Milestones, and Dependencies.

At this time, we anticipate a four month Alpha Phase followed by a two month Beta Phase and a twelve month full deployment phase. Complete details regarding each phase is outlined in the following sections. d. Description of how the Company provides the desired services, solutions, and quality control to assure successful project completion and management.

Please refer to the following Proposed Statement of Work for a complete narrative of our project approach. e. Statement indicating the Company is properly licensed to operate in California and has no conflict of interest regarding any other work performed by the Company for the City.

Aqua-Metric maintains a Class A Contractors License for the state of California (License No. 908605, Exp. 01/31/2024). Furthermore, Concord Utility Services also maintains a Class A General Engineering Contractor License (License No. 931301, Exp. 04/30/2023). At this time, we have no conflicts of interest with the City of Burbank, CA. f. Description of Covid Contingency Plan and events that trigger implementation.

Sensus has rigorous protocols to identify and resolve problems and manage exceptions, whether issues are caused by Covid-related issues or other events. During deployment, Sensus project team members are there to assist you.

Depending on the identified issue, Sensus may resolve the issue directly, or may work with other vendors to manage the issue. Ultimately, Sensus will work with you to manage expectations and exceptions as they occur, and provide weekly status reports using our 3 P’s approach and methodology—Progress, Problems, Plans.

Furthermore, Aqua-Metric instructs our staff to follow CDC, State, and local guidelines regarding the COVID -19 pandemic.
g. Summary of how Respondent will manage supply chain issues and projection of estimated lead times for equipment proposed in the solution.

The impacts of the COVID -19 pandemic have affected a vast amount of industries across the globe with no exception to our own. Although we have experienced supply chain constraints similar to countless others, Aqua- Metric puts great emphasis on planning while working with Sensus to prioritize product fulfillment for each of our customers. Our team routinely evaluates stock orders along with large scale project deployments to ensure we maintain a keen focus on priority and equal distribution. U nfortunately we cannot predict what the future holds, but we can assure our team will remain diligent and nimble as we continue to adapt and evolve our business processes by and through the global challenges of today and beyond.

Sensus Response: Sensus is continually adapting to the changing global supply chain constraints. During the COVID- 19 pandemic, Sensus has been working closely with suppliers to mitigate long term supply shortages. When necessary Sensus has invested in product redesigns to distance themselves from parts that are most impacted by

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
supply chain constraints. In addition Sensus is working with multiple suppliers of components or raw materials to further distance themselves from market instability. All of these efforts are ongoing and will likely be a part of product manufacturing for the foreseeable future.

We work with each utility on a case-by-case basis to plan for their AMI deployment, and will work with your team to develop a 12 month forecast of your equipment needs. Sensus recommen ds that the FlexNet Network basestations be deployed first to establish your FlexNet AMI network. This initial network deployment enables flexibility in upgrading the existing meters on your system since the FlexNet network is a point -to-point network where endpoints communicate directly with the basestations. By having the network established first, meters can be upgraded as your team sees best. We will work with your team to manage shipments as best we can to accommodate your AMI project rollout.
h. Specify training approach and sequencing of included training for BWP employees.

The success of a FlexNet system deployment is largely dependent on the knowledge and proficiency of the project team members. From the initial installation to project closure and beyo nd, the Aqua-Metric Technology team will work with the Utility to provide instructor-led and one-on-one field training needed for optimal system operation.

As a part of Aqua-Metric’s initial project start-up, members of the technology team will perform on-site training for the Utility as detailed below. Product documentation will also be provided at this time. Additional services and training can be provided to the Utility as requested.

Over the system start -up period, between five and seven days of train ing are provided. Depending on project complexity and training requirements, Aqua-Metric will provide additional and/or refresher training as necessary.

Training Plan
Step One – 1/2 to 1 Day: In the Field - SmartPoint Module Field Training Once the AMI infrastructure is installed, training of field personnel or installation contractor in radio installation and activation will be held.
• Handheld Operation
• Proper Documentation of Change Out information to support AMI • Safety & Security
• Quality Audits of Installations
• SmartPoint Installation and Activation
• Verification of SmartPoint Activation
• Troubleshooting SmartPoint Issues
Step Two – 1/2 to 1 Day: Overview Sensus FlexNet and Analytics Once the infrastructure is installed and the system has at least two weeks of data for a sampling of meters, we will have overview training that provides a one -hour overview of the system with an additional two -hour session for billing personnel.

Overview (field and billing personnel – 1 hr.)
• Sensus FlexNet Architecture and Components
• Field Activation – overview of field activation
• FlexNet roles and responsibilities
Details (focus on billing – additional 2 hrs.)
• Billing setup and integration
• FlexNet Alarms
Step Three – 1 Day: Expand on System Capabilities
Additional formal training is provided on the Sensus FlexNet system, including administration functions. These sessions provide a deeper dive into the system’s capabilities. This training will occur two to three months into the

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
project to expand the knowledge and capacities of utility personnel now that they are familiarized with the Sensus FlexNet.

Step Four – 2 to 3 Days: Additional Training Support
During the next few months of the project there will be on-site visits or web-based training for groups or individuals to answer questions and provide additional support and training as needed.

Step Five – 1/2 Day: Project Closeout Training
Project close-out training and transitioning of the project to the support team will occur once all meters have been installed.

System Optimization
• Evaluate network performance
• Change any non-performing meters
• Re-program radios to different modes
System Acceptance Test
• Acceptance Criteria development
• System hardware installed
• Acceptance Testing
• Project Completion and Sign-off
Section 2.6 Management Control Programs
a. Cost control method/system
As per Sensus, the Company (Sensus) may annually notify to Customer (BWP) and implement escalation adjustments in the prices of Goods ordered pursuant to Customer (BWP) Orders issued after January 1, 2023 and once each calendar year thereafter, by (a) three percent (3%), or (b) the increase in the CPI over the prior twelve (12) month period, whichever is greater. “CPI” means the US consumer price index as published by the US Department of Labor. The CPI is accessible at www.bls.gov/data/. b. Inventory/ordering method/system
The following response was provided by Aqua-Metric’s installation subcontractor, Concord Utility Services.

Meter and endpoint inventory is tracked through Peak Workflow’s Inventory Management Module. Meter Manufacturer Files (MMF) for all materials are ingested into Peak Workflow. The MMF contains manufacturer serial numbers, product details, and descriptions for each specialized product delivered to the project (e.g., meters, registers, endpoint radios, etc.). Each serial number is barcode scanned and validated against the database during the installation process ensuring accuracy within all work order data. Inventory accounting is updated in real-time within the inventory module, at completion of a work order through the mobile app.

Concord inventory reporting includes:
1) Total assets received (size and quantity)
2) Total available assets (in stock by size and quantity) 3) Assets needed (to ship)
4) Inventory availability by route
5) Remaining work orders by size vs available materials c. Schedule control method/system
The following response was provided by Aqua-Metric’s installation subcontractor, Concord Utility Services.

ATTACHMENT 2
A2-31

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Concord Utility Services is pleased to propose Peak Workflow, a real-time work order management system (WOMS) and project management solution, utilized for planning and executing, mass meter exchange projects which benefit from an integrated, organized, and transparent platform.

Peak Workflow creates visibility into the overall project status, for managers and stakeholders, through use of key performance indicators, sortable data, and live mapping. Used as a project management tool, project managers can easily manage workflow progress (daily and weekly production), assign work based on inventory availability, forecast inventory requirements, track technicians’ daily and weekly activities, monitor technician location status, perform QA, and investigate individual work order data and photos.

Project managers and stakeholder accessibility to the project web portal with dashboard KPIs, map ping, and customizable Quicksight reporting capabilities, allows project efforts to be transparently communicated during status and planning meetings over the duration of the project’s timeline.

During project deployment, the Utility may utilize Peak Workflow as a customer service tool – via a customer web portal. Access to the project dashboard and map views permits CSRs to provide updates to inquiring homeowners and utility customers as work is being performed. CSRs utilizing Peak Workflow can view curren t assigned work, recently performed work and location of contractor personnel (with popup photo ID capability), along with searchable data and work order photos, providing additional insight and information for project updates.

Project Schedule Plan vs Actual and Total Work Order Status

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential

Project Plan – Gantt Chart by Cycle and Route
Additional Schedule Control Systems
o Daily Productivity Reports:
o Daily Performance Charts are generated by the project lead and disseminated daily to the leadership and admin teams summarizes quantity of installations by work type (meter size, retrofit, endpoint, lids, etc.) by each technician.
o Daily Project Summaries: Daily summaries are created by a project lead to communicate project status from a field level. Summaries i nclude daily employee observations, productivity forecasting, vehicle and tool needs, customer interactions, safety observations, weather and forecast, training requirements, etc. • Technician Weekly Analysis:
o Generated by the data analysis team and used as a PM tool, to assist managing installer time management and productivity. Reporting includes time work order data and time stamps from Peak Workflow work order reports, including geofenced areas to first work order, work order open to closed, time between work orders, lunch breaks, last work order and time to geofence (staging area). d. Installation quality audit and quality control methods The following response was provided by Aqua-Metric’s installation subcontractor, Concord Utility Services.

Concord’s quality control process exceeds industry standards by reviewing 100% of captured data and photo for 100% of work orders performed. The backend QA team concentrates on data integrity and quality of installation through photo and data comparisons. All failed work orders are escalated and initiate a Field Audit by a project manager, project lead, or qualified technician.

Data Quality Check: Validate all captured data and CIS billing data requirements against installation photos, ensuring all data fields are correct and complete prior to processing daily work order file to SFTP. a. Location validation by comparing address and old meter number. b. Old and new meter number, size and read.
c. Old and new register and radio numbers.
d. Lid and box information.
e. GPS location.
f. Name of Installer.

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
g. Installation comments and condition Assist Codes (issues).

Installation Quality Check: Compares as-found versus post-install conditions. a. Meter valve On/Off position ensuring service is restored or match “as-found” condition. b. Direction of meter flow (by indicator arrow).
c. Size of meter and register.
d. Serial number to actual photo
e. General site conditions, dirt levels, housekeeping, and workmanship. f. Lid and box flush to avoid trip hazard.
e. Disposal and storage method
The following response was provided by Aqua-Metric’s installation subcontractor, Concord Utility Services.

Concord will provide adequate facilities and warehouse management resources to accommodate project related recycling, scrapping, and disposal needs. Concord will reach out to local scrapping and recycling vendors to ensure legal disposal of project related materials, and to ensure the best value for the Utility. Pricing for warehousing, forklift and pallet jack, and disposal fees are included within the enclosed cost proposal. Pricing is reflective of current market value and is subject to change based on updates to market rates and deliverable availabilities.

Itron offers an experienced AMR device recycling and disposal service. Concord will coordinate recycling operations with Itron standards, complying with State and Federal regulations. See Itron Disassembling and Disposal Guide link below.
https://www.itron.com/-/media/feature/products/documents/user-guides-and-manuals/disassembling-ert- modules-for-recycling-pub0085001.pdf

f. Post-deployment service and support
As a part of the Sensus FlexNet AMI SaaS subscriptio n platform, Sensus provides 24/7 system monitoring and management services to the Utility. Sensus provides the hardware and software required to operate the head-end software (the RNI) through their world-class data centers, eliminating the need for additional capital expenditures from the Utility, such as IT, office space, and specialized recourses. Sensus monitors the servers and network connections around the clock to ensure 99.9% availability and reliability. Their data center team performs all hardware maintenance, software patches, and updates to ensure the Utility has access to the latest software features.

Feature and Benefits of a SaaS Solution
24/7 System Monitoring Security testing and auditing by industry-leading partners
Software and server hardware managed,
maintained, and monitored by Sensus
professionals
All software maintenance included Annual fees include all hardware and software licenses Disaster recovery included
Hosting conducted in world-class
data centers (SAS-70 type II,
SSAE16 Certified)
Reduces IT capital and operational
overhead
Provides full and continuous access to
servers via web portal
Reduces risk associated with
system configuration and
maintenance
Reduces risk in planning for business
continuity through disaster recovery
Accelerates time to market with new
technologies
These services, and more, are included within the Annual Hosted RNI Software fees reflected within our cost proposal.

Alongside Sensus’s annual subscription services, Aqua-Metric offers additional support services to our customers.

As a Sensus Certified Value-Added Reseller (VAR), Aqua-Metric’s local technology department delivers best-in-class support to each of our cust omers, ensuring their automated system operates at the highest possible level of

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
efficiency. From the conceptualization and initial installation, through project closure and beyond, Aqua -Metric works with each of our customers to provide the technical support required for optimal system operation.

Aqua-Metric's Value-Added Services provide remote and on -site assistance with implementation, integration, maintenance, troubleshooting and diagnosis, software patches and updates. The Utility will have peace of mind knowing that Aqua- Metric and Sensus technical support professionals are available to help design, implement, maintain and support your automated technology throughout the systems life cycle.

Aqua-Metric VAR Support Overview
As a Sensus certified Value Added Resellers (VAR), Aqua-Metric is authorized to provide first level priority support related to Sensus software and infrastructure. A key differentiator between ourselves and many other vendors (Sensus distribution alike) is we have a dedicated in -house technology team who will actively monitor the performance of your system; troubleshoot network components, connectivity, software, or field related issues; and provide periodic training for the Utility as new updates are released or Utility staff changes.

With Aqua-Metric’s VAR Support service program, you get priority response whether you need a quick remote session or scheduled on-site visit(s); both unlimited and included within the annual fee. For added clarity, we will provide basic support and troubleshooting to ensure your system is operational. Some of the more notable VAR inclusions are below:
• Periodic training sessions (upon request) including subject matter on RNI/Analytics and self -troubleshooting tips when updates to the software are released.
• Field tools (handhelds, CommandLinks, etc.) and software operational training (programming and activation) including creating meter configuration profiles.
• Periodically monitor the RNI and AMI software using reports to check for anomalies or issues with the data or integration with the CIS.
• Periodic Basestation health checks (remote and on-site). o Includes periodic network backhaul checkup and periodic line sweep on coaxial cable to the antenna. o To note, the Basestation extended warranty does not include labor to repair/replace parts should any hardware fail. Aside from a tower climb, we provide labor to replace any parts included within the extended warranty.

In every project, priority support is imperative to keep your system healthy and operational. We have a dedicated team comprised of twelve highly knowledgeable and Sensus certified support specialist so if our local support staff is unable to respond, we have backup resources who ca n assist when needed. Below outlines our SLAs and escalation process.
• SL1 (Critical): Critical issues such as major communications issues, software component failures or software interaction failures, or failures of the Utility’s non -individual customer hardware which interfere with communications, post- processing or significant transfers of data thus rendering the system or software inoperable or preventing data transfer into Utility’s billing system and requires immediate attention and/or escalation to Sensus Technical Services.
• SL2 (Moderate): Moderate issues such as system feature or functionality failure resulting in restricted or impacted operations causing a disruption in work or delay of data transfer into Utility’s billing software and requires immediate attention and/or escalation to Sensus Technical Services. • SL3 (Low): Minor or routine issues such as equipment or software malfunction but non-impactful to the overall operation or functionality of the system (e.g. modifications or updates to devi ce software are needed) which may be resolved without significant impact to Utility resources. • SL4 (General): General requests or inquiries regarding normal operation, functionality, or training.

Aqua-Metric will make reasonable efforts to resolve issues within the target timelines identified in the chart below.

Some cases which require Sensus Technical Services or third -party software provider’s (e.g. Utility’s CIS provider) involvement may require additional time to resolve Critical or Moderate cases.

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Call Back Troubleshooting Resolution Goal
SL1 (Critical) Business Hours 30 Minutes 2 Hours 3 Business Days After Hours 2 Hours 8 Hours 3 Business Days
SL2 (Moderate) Business Hours 1 Hour 4 Hours 4 Business Days After Hours 1 Business Day 1 Business Day 4 Business Days SL3 (Low) Business Hours 2 Hours 1 Business Day 5 Business Days After Hours 1 Business Day 1 Business Day 5 Business Days SL4 (General) Business Hours 1 Hour N/A 1 Business Day
After Hours 1 Business Day N/A 1 Business Day
Escalation Process: In the event the normal support procedure does not produce the intended or timely results or if the severity has changed, the issue may be escalated to a higher level of support as necessary to complete the service request. The Utility may request to escalate Critical or Moderate service tickets if the service ticket has not been resolved in the allotted timeframe by contacting Aqua-Metric.

After Hours Support: Additionally, Sensus has dedicated telephone support staff available, with around -the-clock support. Customer support and a fluid partnership is of the utmost importance to each member of the Aqua-Metric team, and we will do our best to ensure all City needs are met to ensure the best running AMI System possible. g. Forward capabilities/compatibilities of proposed solution Sensus has proven their commitment to design new products with both forward and backward compatibility in mind, and maintain backward compatibility with all FlexNet -enabled AMI solution components. Sensus b egan deploying 2-way water SmartPoints in 2011 and all components are still in operation today. Sensus’ commitment to support all deployed endpoints allows FlexNet customers to continue to use first generation components in parallel with new technology.

Meter designs adapt as technology changes, but the system continues to support the meters previously installed and the functionality they provide. When possible, firmware upgrades to the endpoints or the infrastructure may enhance performance or add new capa bilities within the limits of the deployed hardware. Sensus continues to preserve this backward compatibility with all meters deployed in the field today by testing and verifying backward compatibility prior to releasing new products.

Sensus regression t est every new version of their FlexNet Head End System against legacy FlexNet Head End Systems and meters to ensure this compatibility. As a result, no endpoint is left behind. If new AMI capability is needed, it can be added to the existing infrastructure through software updates. There is no need to replace infrastructure. The network will continue to function with all devices, old and new for Sensus full warranty duration of 20 years.

ATTACHMENT 2
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At Aqua-Metric, we endeavor to build long-term partnerships that extend well beyond the sale of your FlexNet solution. Our in-house service experts are highly knowledgeable and certified to guide your project through each step of deployment and beyond. Aqua-Metric’s annual VAR Support service program provides you enhanced and priority support to ensure your technology is healthy and operating efficiently.

Contact us with questions regarding functionality and use of products or software. (866) 719-1422 Monday - Friday 7:30 AM - 4:30 PM
[email protected]

VALUE ADDED

RESELLER SUPPORT

SERVICE EXTENDING BEYOND THE SALE

NETWORK INFRASTRUCTURE
• Infrastructure health and network
connectivity checks
• Network infrastructure hardware repairs
− Basestation replacement parts included
with Sensus extended warranty

REGIONAL NETWORK INTERFACE, SENSUS

ANALYTICS, AMI SOFTWARE
• Quarterly review RNI and Sensus
Analytics data
• Diagnose and troubleshoot
integration issues
• Troubleshoot issues between the AMI
Software and CIS
• Assist with configuration of existing user
reports and alerts
• Troubleshoot access to AMI Software and
password issues
• Coordinate software patches and updates

METERS AND SMARTPOINTS
• Assist with troubleshooting meter and
SmartPoint device issues
• Coordinate product warranty (RMA)
returns with Sensus

FIELD EQUIPMENT AND SOFTWARE
• On-site inspections and checking field
equipment operations
• Setup and configure FieldLogic profiles
• Provide meter configuration profiles
• Coordinate software patches and updates
• Troubleshoot software, hardware, and
field equipment
• Troubleshoot loading or unloading routes
from reading devices

SUBJECT MATTER EXPERTISE
• Provide customer updated software
training documentation
• Periodic training on:
− Fixed network infrastructure operation,
maintenance, and troubleshooting
− Mobile infrastructure
− RNI and Sensus Analytics
− Analytics and RNI Administration
− Sensus Analytics Customer Portal
− Field Equipment
− AutoVu & AutoRead Software
− Field Logic Software
− Meter installation
− SmartPoint installation and activation

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Proposed Statement of Work
For more than a century utility companies have sought solutions to successfully manage their production and distribution resources. Legacy technology of manual meter reading required utility personnel to retrieve and interpret consumption data by hand. As technology enhanced, the utility industry shifted from this standard practice in search of a more efficient solution to account for their resources. Automated technologies, such as drive-by and fixed based solutions, have redefined utility standards by pr oviding real -time consumption data, further enhancing resource accountability while promoting proactive conservation management. Sensus, as an industry-leading metering products and systems provider, has always, and will continue to, help drive these automated solutions for their customers.

Project Overview
Aqua-Metric’s optimal business solutions provide comprehensive turn -key offerings to our customers, encompassing solution planning and design, network deployment, meter installations, and life- cycle support. We endeavor to give each customer peace of mind knowing they are receiving the very best technology, implemented and supported locally by our team of committed and highly knowledgeable professionals.

Aqua-Metric practices a standard operational philosophy and approach from project acceptance through completion and acceptance, combining the benefits of best practices and local management. Leading into BWP’s project, Aqua-Metric will host a series of Planning and S olution Design workshops allowing us to gain a better understanding of the Utility’s current business processes and identify any immediate needs. Once we have an understanding of the requirements, our project team will work closely with the Utility to establish a project plan, deliverables, communication plans, and project acceptance. During this time, we will devise a deployment timeline conducive to product acquisition, network implementation and integrations, and metering product installation services.

Aqua-Metric’s in-house technology and project management team will be responsible for managing installation, integration, and commissioning of the Utility’s FlexNet system. Our technology department is proficient in all aspects of FlexNet AMI system deployment with particular emphasis on integration with the Utility’s Customer Information System. Our team will work closely with BWP and their third-party software to facilitate the successful integration. Concurrent with network implementation, our meter se rvices partner, Concord Utility Services, will perform endpoint installation services utilizing their work-order management software.

Aqua-Metric’s technology team will provide instructor-led and one-on-one field training needed for optimal system operation. Throughout the initial project start-up, our technology team will deliver on-site training courses for key Utility personnel. Each training session will be relevant to the audience and will include necessary product documentation and handouts.

From ongoing training to lifecycle maintenance and support troubleshooting, the BWP will inevitably encounter obstacles to overcome in the future. Aqua-Metric is committed to assisting the Utility overcome these hurdles to ensure the continued operational health of the network through the project. Furthermore, Aqua- Metric’s annual support offering will provide comprehensive onsite and remote support to ensure the Utility will receive the best service, hardware, and software support – including firmware updates – for Sensus AMI products.

Project Scope
As the Utility’s primary system integrator, Aqua-Metric will commit the necessary time and resources to fulfill BWP’s goals for a successful AMI proje ct. Our team will work alongside the Utility, Sensus, and your third-party software companies during all phases of the Utility’s prospective AMI project, and provide post -project support (upon system acceptance. Our fundamental services will include:
® Project Management
o Scope management

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
o Schedule management
o Budget management
o Procurement of the AMI network, software and metering product o AMI system planning and design in collaboration with the Utility ® Design, installation and acceptance of the AMI Network ® Installation, configuration, and training of the AMI Software o Sensus FlexNet RNI
o Sensus FieldLogic Tools (handhelds)
® Integration of the AMI Software to the Utility’s existing systems o Siemens eMeter MDMS
o Water Smart Customer Portal
® Integrate the Utility’s billing system to Concord Utility Service’s WOMS Peak Workflow (performed by CUS) for purposes of effectuating SmartPoint installations
® Installation of metering product in two phases:
o Beta Phase and Acceptance Testing
o Full Deployment and Final Acceptance
® Project close out
Project Management Overview
Aqua-Metric provides ongoing collaborative partnership and support to its clients throughout the lifecycle of their project. We have developed a technology team dedicated to providing project management and technical support during and after the implementation of an AMI project. The Project Management team is responsible for managing installation, commissioning, and the Utility’s acceptance of the system. Upon acceptance, the project team transitions long- term subscription and support services to Aqua -Metric’s in- house support team and Sensus themselves.

The Aqua-Metric in-house technology department prides itself on being very knowledgeable in all aspects of AMI system setup, implementation, configuration, and support. We are not only familiar with the Sensus FlexNet System itself, but also its integration into third-party software. The Aqua-Metric team will work alongside Sensus personnel to perform a complete system setup and software implementation. Aqua-Metric’s team of professionals, through our corporate entity, have carried out and maintained over one -hundred AMI systems; additionally, Sensus has participated in over 1,300 network deployments.

Aqua-Metric is committed to supporting the Utility in the implementation, maintenance, and operation of their AMI System. This includes providing all support to Aqua-Metric’s direct involvement with the project.

Aqua-Metric Project Management Services
Aqua-Metric will provide project management services in accordance with the legal agreement between the parties, which may include coordination and support to the customer utility as outlined below:
• Serve as the single point of contact for the City throughout the implementation; • Manage the project schedule;
• Facilitate the execution of the project schedule, facilitate the execution of the Aqua -Metric work activities and delivery of corresponding work products and deliverables; • Engage partners and subcontractors as per the Aqua-Metric statement of work; • Coordinating the purchase and delivery of Sensus product and related equipment and materials as per the Aqua- Metric contract;
• Overseeing the installation of the AMI Network;

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
• Overseeing the setup of the AMI Software and facilitating the integration design between the AMI Software to the City’s existing systems;
• Managing the field deployment of metering product including:
o Overall deployment schedule
o Procurement and delivery of metering product
o Alignment with the mutually agreed upon field procedures o Ensuring field work meets quality standards and Aqua-Metric addresses any issues related to the installation work
o Insuring the completion of cycles and routes
• Managing the project budget;
• Supporting the City’s acceptance test of the AMI Network and AMI Software and related integrations.

Implementation Approach
Aqua-Metric utilizes a phased, waterfall approach for AMI Implementations. Throughout all phases and milestones of the project, Aqua-Metric’s priority will be the Utility’s satisfaction with all A MI system hardware and software and provide continued effort to maintain this satisfaction throughout the lifetime of the AMI System. The phased approach calls for four major workstreams to work in parallel to accomplish the project objectives.

The 4 workstreams are:
o Project Oversight
o AMI Network Installation
o AMI Software Installation and Integration
o Field Deployment
The following diagram depicts Aqua-Metric’s work activities by phased implementation methodology:

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential

Project Milestones and Gantt Chart
The Gantt Chart provided within the following section provides a high-level project schedule detailing our proposed project timeline. Our layered approach provides operational and technical checks and balances to assure each task and milestone is achieved in a timely manner. Once the project commences, Aqua-Metric expects to further refine the project’s schedule with BWP. While we do not anticipate delays in the proposed schedule, the aforementioned layered approach will ensure optimal risk management for the Utility should any unforeseen issues arise. Aqua- Metric will be in communication with BWP to assess any areas of concern and bring them to resolution quickly.

Anticipated Milestones
Milestone One: Notice to Proceed and Project Planning – Following the completion of the contract documents and receipt of the Utility’s Notice to Proceed, Aqua-Metric will hold planning and design workshops where Aqua-Metric and Utility personnel will introduce the project team and define their specific role s, discuss the project’s scope, refine the project schedule, collaborate on detailed project requirements, and finalize design of the AMI system with all integrated components (RNI, MDM, Customer Portal, and other existing utility systems). In addition, we will establish the project management framework that we will be utilized throughout the project. The Project Planning Phase is expected take approximately one month to complete. ® Initial Project Setup and Planning
o Deliverable: Project Schedule
o Deliverable: Communication Plan
o Deliverable: Project Charter
o Deliverable: Risk/Issue Management Plan
o Deliverable: Budget Tracking
o Deliverable: Project Team Sites
o Deliverable: Project Roster
o Deliverable: Project Kickoff Presentation
® AMI Network planning workshop
o Deliverable: AMI Network Design Review
o Deliverable: Network Site List
o Deliverable: Network Installation Timeline
® AMI Software integration planning workshop
o Deliverable: AMI Integration Architecture Overview
o Deliverable: System Integration Timeline
® Field Deployment workshop

o Deliverable: Deployment Planning Introductions and Workshop Milestone Two: Phase One, Alpha Phase – The Alpha Phase is expected to be completed within four months. The Alpha Phase includes the Utility’s initial deployment of a subset of water endpoints (to be installed by BWP

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
personnel) and to test the abilities of the pending AMI solution. During the Alpha Deployment Phase we will perform the following services:
® Installation of the AMI Network:
o Deliverable: Site List
o Deliverable: Final Propagation Study
o Deliverable: Certification of installed basestations
® Install and Configure the AMI Headend RNI (FlexNet)
® Integration of the AMI software:
o Deliverable: CMEP
o Deliverable: MultiSpeak Integration
® Integrate the Utility’s billing system to Concord Utility Service’s WOMS Peak Workflow for purposes of effectuating SmartPoint installations (RFP refers to as MMCO File) o Deliverable: WOMS Integration (MMCO File)
o Deliverable: Configured WOMS Peak Workflow and related training ® Setup FieldLogic profiles
o Deliverable: SmartPoint Configuration/FieldLogic Profile ® Training for AMI Headend RNI (FlexNet)
o Deliverable: On-site Training Classes
o Deliverable: Training Materials
® Training for FieldLogic and SmartPoint activation
® Install SmartPoints for the Alpha Phase (BWP to perform) Milestone Three: Phase Two, Beta Phase – The Beta includes the further system deployment, if needed, alongside additional water endpoints (up to 5%) and to further testing the abilities of the pending AMI solution. To finish out the Alpha / Beta Phases, Aqua -Metric will demonstrate the reliability of Sensus FlexNet AMI by supporting the Utility’s Acceptance Test.

During the Beta Deployment Phase we will perform the following services:
® System Integration Testing:
o Deliverable: CMEP
o Deliverable: MultiSpeak Integration
o Deliverable: MMCO File integration (RFP refers to as MMCO File) ® Install SmartPoints for the Beta Phase (Concord Utility Services to perform) ® Training for the AMI Software
® Support the Utility’s Acceptance Testing
o Deliverable: Network Acceptance
o Deliverable: System Acceptance
® Preparation for the Full Deployment phase
o Deliverable: Deployment Schedule
o Deliverable: Deployment Procedures

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
® Field installation of Alpha/Beta Phase metering product on a subset of the population with ancillary installation services as needed;
® Support for the Utility’s Acceptance Test;
o Deliverable: Acceptance Test Plan
o Deliverable: Mitigation of Test Cases that do not achieve expected results o Deliverable: Acceptance Test Results Tracking
Milestone Four: Phase Two, Approval of and Advancement to Full Deployment – Upon completion of the Alpha and Beta Phases, we will meet with the Utility to discuss and evaluate the results of the Alpha / Beta Phases, and look to receive approval to move forward to Full Deployment.

The primary focus of the Full Deployment Phase will be to perform full -scale endpoint and ancillary installation services as defined within our mutually agreed upon contract documents. Purchase orders will be received or for material acquisition, installation services, installation material, and ancillary services. We will work wi th Sensus to keep lead times to a minimum with Aqua-Metric confirming product installation services are on schedule.

Additionally, we will continue to monitor performance measures for the AMI system and installation services through weekly meeting with the Utility’s project management team. Our network deployment team will perform consistent monitoring checks and correspond with all other department with updated information based on the project’s requirements.

All product inventory will be tracked and managed through Concord Utility Service’s work-order management software, Peak Workflow. As product is installed, Concord’s technicians will work alongside network management and technology support specialists to confirm AMI equipment is successfully transmitting information to the FlexNet System. This synergistic approach will mitigate any unforeseen occurrences. Full deployment is anticipated to be performed within a twelve month timeline, depending on product deliveries. ® Finalization of the AMI network (including the RNI, MDM, and installation work-order software), if needed. ® Conduct further training services with utility staff including training for field software and tools ® Field installation of Alpha/Beta Phase metering product on a subset of the population with ancillary installation services as needed;
o Deliverable: Installed Metering Product
o Deliverable: Activated and Communicating Endpoint
o Deliverable: Meter Swap Data
o Deliverable: Inventory Data
o Deliverable: Endpoint Location Data
o Deliverable: Cycle or Route Acceptance
o Deliverable: Regular re -occurring deployment progress reports (Progress Reports, QC Reports, RTU’s, etc.)
Milestone Five: Completion of Full Deployment and Validation of AMI System Completion – Aqua-Metric prefers to perform as much of the clean -up and validation process by route as possible. When installation services are completed by route, Aqua-Metric personnel will work with our technology group and the Utility to determine if there are any issues that need to be addressed. Once any and all issues have been rectified, we will present the Utility of with sign-off document for the route. Once all routes have successful meter exchanges performed, a final sign-off document will be completed which addresses the system as a whole.

Milestone Six: Project Completion and Final Acceptance – Aqua-Metric’s customer acceptance plan is achieved when the system’s performance has attaine d percentages required within our service level agreement. This milestone will be achieved within the Full Deployment of the Utility’s AMI Project. Aqua-Metric’s project management team will conduct regular meetings with the Utility to confirm their acceptance of the complete AMI project, and

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
complete all appropriate sign-off documents, thus transferring control from Aqua-Metric to the Utility. Within this milestone, we will confirm all training is complete and the Utility is comfortable with acceptance of the project.

Upon completion of all the bill cycles/routes, Aqua-Metric will provide the final deployment reports and inventory reports. Aqua-Metric will work with Sensus to provide documentation on infrastructure and warranties, as well as provide training to all departments involved with the system. While training is performed throughout the project, supplemental training can be provided to the Utility as well. Initial training services are typically provided to billing and customer service personnel with field personnel to follow. o Deliverable: Warranty Transfers
o Deliverable: Project Completion Checklist
o Deliverable: Remaining Inventory Transfer and Final Inventory Report o Deliverable: Support Turnover
o Deliverable: Final Acceptance
o Deliverable: Final Invoice and Budget Tracking
System Integration Capability
The FlexNet AMI System supports a variety of methods for integrating with third-party applications, including:
• Flat file exports of CMEP, HHF, and MVRS to feed MDM, CIS, and OMS systems with registry reads, interval data, and alarm events.
• MultiSpeak web services for meter reading, customer billing, outage management, meter management, and meter lifecycle functions.
• MultiSpeak web service, including the MDMClient meter reading web service, which is capable of transmitting real-time readings to the MDM as the Utility receives them and ensuring that they are not duplicates. This real- time integration is a huge advancement over daily flat file exchanges used by many utilities today. • CIM interfaces for on-demand reading, power status verification, interval data delivery (auto-push), meter event delivery (auto-push), and remote connect/disconnect.

FlexNet Integration Solution Examples:

NISC Sienna, ABBB DataVoice MilSoft Pyxis
Savage ODS SEDC PayGo Jomar iVue OMS
Sensus Analytics SmartGrid CIS ESB ESInitials Itron MDM UISOL IBM ESB Allegate CIS GE OMS MeterSense MDMS
eMeter Oracle Siemens Entergate OATI
If any custom integration is needed outside the standard APIs, we can identify requirements during our workshop.

Sensus is an active and influential voting member of the MultiSpeak organization. They continually introduce and propose improvements to MultiSpeak standards. Additionally, Sensus actively participates in CIM working sessions to provide feedback and advice.

Sensus Managed Services
Sensus FlexNet operates in a secured, Software as a Service (SaaS), environment. SaaS provides all AMI head end system functionality through a secure cloud. Sensus performs all hardware maintenance as well as software patches, and firmware updates enabling the Utility to simply focus on running the utility with high-quality data.

The Utility will simply need to maintain internet connection to access the SaaS environment. Aqua -Metric and Sensus will provide setup, configuration, and integration services to the Sensus SaaS environment. The Utility’s participation will be required for user setup and permission grants.

Configuration changes, such as configuration change management control, including change promotion processes between environments, require Sensus Professional Services’ involvement in order to provide a quotation. We will be happy to discuss this process in further detail upon request.

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Testing Method – Unit and System: Onsite validation testing is conducted to ensure data passes through the system as designed. Aqua -Metric PM and the designated Utility PM also validates functionality prior to acknowledging system acceptance.

Approach to process changes: Any desired changes to the system must first be vetted by an Aqua-Metric and Sensus Professional Services team in order to provide costing information and a timeline for possible changes to the system to come into effect.

Development of reports: Any desired changes to the system default reports must first be vetted by a Sensus Professional Services team in order to provide costing information and a timeline for possible changes to the system to be in effect.

Process for transition to full operations (cut -over): Process for transitioning to Sensus FlexNet is a migration process and does not involve parallel processing.

Aqua-Metric PM will be available to assist with any issues which may arise. Sensus Technical Support also provides remote assistance as needed per Support Agreements.

Once a project is deployed and completed, Aqua-Metric’s Technology and Project Management Team will perform final validation and testing to confirm the system is fully operational. • Technology: On an ongoing basis during the project, the Technology and Project Management Teams will assist with monitoring FlexNet and MDM through a series of re ports identifying duplicate numbers or inconsistencies. A final review will be performed before the project transitions to support. The Technology and Project Management Teams will also go over any final training with any personnel to make sure Utility employees fully understand the system and their responsibilities. Aqua-Metric Professional Services’ goals are to ensure Utility is comfortable taking over the system, that the field technicians understand troubleshooting and replacements, and billing personnel understand and can perform the billing process. We will confirm the read rates are meeting the agreed to parameters – based upon previously discussed terms – which is usually our standard 98.5 percent successful read rate. Aqua-Metric’s Technology team will then confirm the project’s completion with the Utility and create sign off documents to present for signature. • Operations: Operations will confirm that all products have been delivered and that no other items are needed from the installation team. They will work with the Utility to facilitate all closeout documents.

Conclusion
Aqua-Metric will provide comprehensive customer service, product delivery, and support program to ensure we meet the Utility’s objectives and exceed expectations. Aqua -Metric’s integrated AMI solution, supported by full turn-key Project Management and IT integration, will enable the Utility to maximize the full AMI system benefits in a shorter timeframe while also protecting the Utility’s investment from any potential hidden costs.

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
V. Project Schedule with Tasks, Milestones, and Dependencies Sample Project Schedule

ATTACHMENT 2
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ID Task Name Duration Start Finish Predecessors
1 Contract 25 days Mon 1/2/23 Fri 2/3/23
2 Aqua Metric MSA 25 days Mon 1/2/23 Fri 2/3/23
3 Sensus SaaS 25 days Mon 1/2/23 Fri 2/3/23
4 Burbank CA Implementation 415 days Fri 2/3/23 Fri 9/6/24 2,3 5 Milestone 1 - Notice to Proceed 0 days Fri 2/3/23 Fri 2/3/23 2,3 6 Project Planning 30 days Mon 2/6/23 Fri 3/17/23
7 Mobilize Team 10 days Mon 2/6/23 Fri 2/17/23 2,3
8 Review and Revise Project Schedule 5 days Mon 2/20/23 Fri 2/24/23 7 9 Project Team Roster 5 days Mon 2/20/23 Fri 2/24/23 7
10 Communication Plan 5 days Mon 2/20/23 Fri 2/24/23 7
11 Project Team Site 5 days Mon 2/20/23 Fri 2/24/23 7
12 Project Kickoff 5 days Mon 2/27/23 Fri 3/3/23 8,9,10,11 13 Risk and Issus Mgmt Plan 5 days Mon 3/6/23 Fri 3/10/23 12 14 Budget Tracking 5 days Mon 3/6/23 Fri 3/10/23 12
15 Project Charter 20 days Mon 2/20/23 Fri 3/17/23 7
16 Planning Complete 0 days Fri 3/17/23 Fri 3/17/23 15
17 Phase 1 140 days Mon 2/6/23 Fri 8/18/23
2/3
3/17
Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Qtr 4, 2022 Qtr 1, 2023 Qtr 2, 2023 Qtr 3, 2023 Qtr 4, 2023 Qtr 1, 2024 Qtr 2, 2024 Qtr 3, 2024 Qtr 4, 2024 Qtr 1, 2025 Task
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Start-only
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External Milestone
Deadline
Progress
Manual Progress

Project: Georgetown AMI Imple
Date: Thu 10/20/22
Sample Project Schedule
Confidential

ATTACHMENT 2
A2-47
ID Task Name Duration Start Finish Predecessors
18 Alpha 60 days Mon 2/6/23 Fri 4/28/23
19 AMI Network Install 50 days Mon 2/6/23 Fri 4/14/23
20 Planning Workshop 5 days Mon 3/6/23 Fri 3/10/23 12
21 Review AMI Network Site List 5 days Mon 3/6/23 Fri 3/10/23 12 22 Review AMI Network Propagation
Study
5 days Mon 3/6/23 Fri 3/10/23 12
23 Review Network Install Schedule 5 days Mon 3/6/23 Fri 3/10/23 12 24 Site Walks 5 days Mon 3/13/23 Fri 3/17/23 20,21,22,23 25 Procure Basestation and Network Equipment6 wks Mon 2/6/23 Fri 3/17/23 5 26 Create Site Install Plans 5 days Mon 3/20/23 Fri 3/24/23 24 27 Install AMI Network Sites 5 days Mon 3/27/23 Fri 3/31/23 25,26 28 Certify Basestations 10 days Mon 4/3/23 Fri 4/14/23 27 29 AMI Software and Integration 50 days Mon 2/6/23 Fri 4/14/23 30 Planning Workshop 5 days Mon 3/6/23 Fri 3/10/23 12
31 Review Integration Architecture 5 days Mon 3/6/23 Fri 3/10/23 12 32 Review Software Integration Schedule5 days Mon 3/6/23 Fri 3/10/23 12 33 MDMS (CMEP) Integration 25 days Mon 3/13/23 Fri 4/14/23 34 Install and Configure FlexNet 5 days Mon 3/13/23 Fri 3/17/23 30,31,32 Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Qtr 4, 2022 Qtr 1, 2023 Qtr 2, 2023 Qtr 3, 2023 Qtr 4, 2023 Qtr 1, 2024 Qtr 2, 2024 Qtr 3, 2024 Qtr 4, 2024 Qtr 1, 2025 Task
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Manual Progress

Project: Georgetown AMI Imple
Date: Thu 10/20/22
Sample Project Schedule
Confidential

ATTACHMENT 2
A2-48
ID Task Name Duration Start Finish Predecessors
35 Integration Design Document 5 days Mon 3/13/23 Fri 3/17/23 30,31,32 36 Build 10 days Mon 3/20/23 Fri 3/31/23 35
37 System Test 10 days Mon 4/3/23 Fri 4/14/23 36
38 Meter Swap Integration 30 days Mon 2/6/23 Fri 3/17/23 39 Integration Design Document 10 days Mon 2/6/23 Fri 2/17/23 40 Build 10 days Mon 2/20/23 Fri 3/3/23 39
41 System Test 10 days Mon 3/6/23 Fri 3/17/23 40
42 Training 25 days Mon 3/20/23 Fri 4/21/23
43 FlexNet RNI 5 days Mon 4/17/23 Fri 4/21/23 37
44 FieldLogic and Field Tools 5 days Mon 3/20/23 Fri 3/24/23 45 45 Procure Field Tools 6 wks Mon 2/6/23 Fri 3/17/23 5
46 Alpha Field Deployment (Burbank Installs)10 days Mon 4/17/23 Fri 4/28/23 44,45,19 47 Milestone 2 - Alpha Phase Complete 0 days Fri 4/28/23 Fri 4/28/23 19,29,42,46 48 Beta 140 days Mon 2/6/23 Fri 8/18/23
49 Endpoint Procurement (Beta) 16 wks Mon 2/6/23 Fri 5/26/23 5 50 Field Deployment 65 days Mon 5/22/23 Fri 8/18/23
51 Planning Workshop 5 days Mon 5/22/23 Fri 5/26/23 38,49FF 4/28
Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Qtr 4, 2022 Qtr 1, 2023 Qtr 2, 2023 Qtr 3, 2023 Qtr 4, 2023 Qtr 1, 2024 Qtr 2, 2024 Qtr 3, 2024 Qtr 4, 2024 Qtr 1, 2025 Task
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Project: Georgetown AMI Imple
Date: Thu 10/20/22
Sample Project Schedule
Confidential

ATTACHMENT 2
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ID Task Name Duration Start Finish Predecessors
52 Meter/Endpoint Profiles 5 days Mon 5/22/23 Fri 5/26/23 38,49FF 53 Review Deployment Schedule 5 days Mon 5/22/23 Fri 5/26/23 38,49FF 54 Deployment Readiness 35 days Mon 5/29/23 Fri 7/14/23 55 Endpoint Analysis 10 days Mon 5/29/23 Fri 6/9/23 53
56 Review Installation Field
Procedures and Exception
Handling
10 days Mon 6/12/23 Fri 6/23/23 55
57 Concord WO Configuration 10 days Mon 6/26/23 Fri 7/7/23 56 58 Training Concord WOMS 5 days Mon 7/10/23 Fri 7/14/23 57 59 Beta Field Deployment 3 mons Mon 5/29/23 Fri 8/18/23 38,49 60 AMI Network Acceptance 3 mons Mon 5/29/23 Fri 8/18/23 38,49 61 System Acceptance 3 mons Mon 5/29/23 Fri 8/18/23 38,49 62 Milestone 3 - Completion of Beta Phase
(System and Network Acceptance)
0 days Fri 8/18/23 Fri 8/18/23 59,60,61
63 Beta - Lessons Learned 20 days Mon 7/24/23 Fri 8/18/23 62FF 64 Phase 2 - Full Deployment 320 days Mon 5/1/23 Fri 7/19/24 65 Milestone 4 - Full Deployment 0 days Fri 8/18/23 Fri 8/18/23 63 66 Endpoint Procurement (Full) 16 wks Mon 5/1/23 Fri 8/18/23 62FF 67 Full Deployment 12 mons Mon 8/21/23 Fri 7/19/24 65
8/18
8/18
Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Qtr 4, 2022 Qtr 1, 2023 Qtr 2, 2023 Qtr 3, 2023 Qtr 4, 2023 Qtr 1, 2024 Qtr 2, 2024 Qtr 3, 2024 Qtr 4, 2024 Qtr 1, 2025 Task
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Project: Georgetown AMI Imple
Date: Thu 10/20/22
Sample Project Schedule
Confidential

ATTACHMENT 2
A2-50
ID Task Name Duration Start Finish Predecessors
68 Deployment Management 240 days Mon 8/21/23 Fri 7/19/24 69 Maintain Deployment Schedule 12 mons Mon 8/21/23 Fri 7/19/24 65 70 Progress Reports 12 mons Mon 8/21/23 Fri 7/19/24 65
71 RTU Reports 12 mons Mon 8/21/23 Fri 7/19/24 65
72 Quality Control 12 mons Mon 8/21/23 Fri 7/19/24 65
73 Troubleshooting 12 mons Mon 8/21/23 Fri 7/19/24 65
74 Route Completion and Acceptance 12 mons Mon 8/21/23 Fri 7/19/24 65 75 Close 35 days Mon 7/22/24 Fri 9/6/24
76 Finish Out Troubleshooting 30 days Mon 7/22/24 Fri 8/30/24 64 77 Deployment Close Out Checklist 30 days Mon 7/22/24 Fri 8/30/24 64 78 Transfer Inventory 30 days Mon 7/22/24 Fri 8/30/24 64 79 Final Deployment and Inventory Reports 30 days Mon 7/22/24 Fri 8/30/24 64 80 Support Turnover 5 days Mon 9/2/24 Fri 9/6/24 76
81 Final Status and Budget Report 5 days Mon 9/2/24 Fri 9/6/24 76 82 Milestone 5 - Project Completion and Signoff0 days Fri 9/6/24 Fri 9/6/24 80,81 9/6
Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Qtr 4, 2022 Qtr 1, 2023 Qtr 2, 2023 Qtr 3, 2023 Qtr 4, 2023 Qtr 1, 2024 Qtr 2, 2024 Qtr 3, 2024 Qtr 4, 2024 Qtr 1, 2025 Task
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Project: Georgetown AMI Imple
Date: Thu 10/20/22
Sample Project Schedule
Confidential

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
VI. Network Propagation Study
Propagation Analysis Overview

ATTACHMENT 2
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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Propagation Analysis Overview
The following certified Propagation Analysis was created in partnership with Sensus USA based on information provided the City of Burbank Water and power as a part of the RFP packet. Aqua-Metric and Sensus anticipate two M400 basestations will provide complete coverage for the Utility’s water and electric service area. As shown within our formal analysis below, the two basestations will be place at the following City-owned sites: Palm Pump Station Reservoir 3 and Burbank Operable Unit.

Design Overview Water Electric
Average Collector Radius (in miles) 7.5 7.5
Collector density (collector/mi^2) 0.13 0.13
Estimate number of endpoints covered per collector 27,091 54,487 Number of meters with corresponding geo-location and number of meters unable to geo-locate
27,091 54,487
Number of meters covered by proposed design for two-way read capability 27,091 54,487 Identify any meters not covered by proposed design and options for connectivity/coverage
0 0
Number of services read by 2 or more basestation 26,101 54,258

Altogether the basestations will provide 100% coverage for the Utility’s entire water and electric service area. This is based on mounting the proposed SmartPoints through the meter box lids to achieve maximum communication to each basestation. As per Sensus’s published warranty documents, they guarantee a 98.5% read success rate over a four day window based on the results of this analysis.

As reflected above, the Palm Pump Station Reservoir 3 will require two panel mount antennas with one shared basestation. Our cost proposal will reflect this specialized installation, but pricing assumes the existing antenna atop of the site can be relocated.

Creation of the Analysis
The Sensus in -house RF Engineering team performs a custom RF propagation analysis based on input from the Utility’s RFP. This engineered solution takes into account factors like number and type of endpoints; meter data requirements and data delivery timing; terrain and clutter; existing utility vertical assets (location and height); and

ATTACHMENT 2
A2-53

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
the utility’s service area. The finished product is a customized FlexNet communication network that is designed to meet your needs.

The proposed FlexNet system is designed to support full two -way communication throughout the utility’s service area, as indicated in the following propagation study. The propagation study utilizes long-range FlexNet transceivers that communicate over Sensus’ primary- use radio frequencies – which we have exclusive rights to. The FlexNet system uses a point- to-multipoint network design, which consistently demonstrates that the FlexNet communication network supports the utility’s coverage requirements – while using the least number of network devices (called FlexNet Basestations).

To complete this RF propagation analysis, Sensus uses CRC-Predict, the most widely-used propagation model in the suite of radio wave prediction algorithms available in Mentum Planet. Planet is an industry-leading RF propagation software that Sensus supercharges using millions of data points taken from currently deployed networks across North America.

CRC-Predict is a deterministic model based on physical optics, a form of wave theory. Its predictions are based on a detailed simulation of diffraction over terrain (including clutter), and include an estimate of local clutter attenuation. As a result, predictions of coverage gaps and interference areas are based on your utility’s particular terrain, and will better predict communication performance for your service area.

Traditional, empirical approaches to radio wave propagation are limited, and they cannot account for the infinite variety of landscapes. By contrast, CRC-Predict is superior, because it fits real -world measurements to curves and then applies the curves to similar geographic areas.

The propagation analysis also illustrates the terrain and clutter that were included in the analysis for your territory.

Understanding the terrain and clutter of the coverage area allows our engineers to determine when an endpoint’s communication link will be affected from diffraction, refraction, and multipath signal changes to best predict real- world results.

Sensus will guarantee in their contract the RF design that we have submitted in our RFP response. In the case that one or more of the proposed sites needs to be changed, Sensus’ team will work with your team to find an acceptable alternative location, and will re -run the RF propagation study to ensure the revised system design meets your contractual system performance criteria.

Basestation Mounting
The M400B2 FlexNet Basestation is packaged in a NEMA -4 cabinet enclosure that facilitates easy mounting outdoors or indoors on a wide variet y of structures, poles, or walls. This design makes the M400B2 a flexible network device that can be installed virtually anywhere. Typically, the M400B2 is mounted at ground level for easy mounting and access by field personnel, with the coaxial cable goin g up to the antenna, which is mounted at the height delineated in the RF propagation study.

Basestation Installation
FlexNet Basestations are installed on any vertical asset, including communication towers, water tanks, poles, and buildings. They provide field -proven, overlapping, high -bandwidth communications to all FlexNet -enabled endpoints, including water, gas, and electric meters, as well as to a wide variety of smart network devices using Sensus’ FCC-licensed, primary-use, full-duplex RF frequencies.

When the order for the M400B2 is placed, the mounting type is also selected: pole mount or wall mount. This selection determines the mounting kit that will be shipped with the basestation.

Site requirements for installing FlexNet Basestations are as follows: Located according to the RF propagation study.; Appropriate mounting space available ; A proper grounding connection available ; Access to AC power; Each basestation location requires a suitable structure to mount the antenna that gives an unobstructed view of the endpoints, per the RF propagation design; The FlexNet Basestation has been designed to interface to a wide variety of communications options for its backhaul connection to the FlexNet Head End System.

Site Preparation Activities

ATTACHMENT 2
A2-54

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Sites can require some preparation work, up to and including permitting, leasing, clearing, electric installation, backhaul installation, pad placement, pole installation, and trenching to run or bury cables. This work will be the responsibility of the utility, with the option for Sensus to provide and install poles, if needed.

Basestation Antennas
FlexNet Basestations are installed at the base of hardened vertical assets, and the ante nnas installed at the appropriate height, with coaxial cable connecting them. When the Sensus RF Design Team creates the propagation study for your service territory, they use electric models of different antenna types to design a network that will achieve your desired performance.

Based on the study they conduct, the RF Design Team then makes a recommendation of which models of radio antennas should be purchased. The Sensus Deployment Team works with the basestation installer to procure and install the antennas based on the RF Design Team’s recommendations, along with appropriate lengths of coax and any required mounting equipment.

ATTACHMENT 2
A2-55
This propagation study is based on actual information provided by the utility pertaining to meter type, Smart point Location,potential antennae height on structure, structure height, and structure location. Any changes, deletions and/or additions that are not provided to the design engineers during the creation of this design may result in a study that does not correlate to actual field conditions.

FlexNet Design
Propagation Analysis
12883 - BURBANK CITY
Burbank, CA
Design Factors
Flex Net Version: V1
Endpoint Type: Water
Smart point Location: Pit Set AL
LEGEND
Site Location
Endpoint Location
2 Way Coverage
1 Way Coverage
RF Engineer: Shane Parkerson
Date: 10/06/2022
Proposed Site Details
Total Site Locations:2
Total Base station Counts: 2
M400B2 = 2
Vertical Asset Breakdown:

Owned Location(s) = 2
Water
Confidential

ATTACHMENT 2
A2-56
This propagation study is based on actual information provided by the utility pertaining to meter type, Smart point Location,potential antennae height on structure, structure height, and structure location. Any changes, deletions and/or additions that are not provided to the design engineers during the creation of this design may result in a study that does not correlate to actual field conditions.

FlexNet Design
Propagation Analysis
12883 - BURBANK CITY
Burbank, CA
Design Factors
Flex Net Version: V2
Endpoint Type: Electric
Smart point Location: Outside
LEGEND
Site Location
Endpoint Location
Area Coverage
RF Engineer: Shane Parkerson
Date: 10/06/2022
Proposed Site Details
Total Site Locations:2
Total Base station Counts: 2
M400B2 = 2
Vertical Asset Breakdown:

Owned Location(s) = 2
Electric
Confidential

ATTACHMENT 2
A2-57
This propagation study is based on actual information provided by the utility pertaining to meter type, Smart point Location,potential antennae height on structure, structure height, and structure location. Any changes, deletions and/or additions that are not provided to the design engineers during the creation of this design may result in a study that does not correlate to actual field conditions.

LEGEND
Site Location
Endpoint Location
FlexNet Design
Base Station and Meter Locations
12883 - BURBANK CITY
Burbank, CA
RF Engineer: Shane Parkerson
Date: 10/06/2022
Water
Confidential

ATTACHMENT 2
A2-58
This propagation study is based on actual information provided by the utility pertaining to meter type, Smart point Location,potential antennae height on structure, structure height, and structure location. Any changes, deletions and/or additions that are not provided to the design engineers during the creation of this design may result in a study that does not correlate to actual field conditions.

LEGEND
Site Location
Endpoint Location
FlexNet Design
Base Station and Meter Locations
12883 - BURBANK CITY
Burbank, CA
RF Engineer: Shane Parkerson
Date: 10/06/2022
Electric
Confidential

ATTACHMENT 2
A2-59
LEGEND
Site Location
This propagation study is based on actual information provided by the utility pertaining to meter type, Smart point Location,potential antennae height on structure, structure height, and structure location. Any changes, deletions and/or additions that are not provided to the design engineers during the creation of this design may result in a study that does not correlate to actual field conditions.

FlexNet Design
Base Station and Clutter
12883 - BURBANK CITY
Burbank, CA
RF Engineer: Shane Parkerson
Date: 10/06/2022
Confidential

ATTACHMENT 2
A2-60
Customer Name: Date: 10/5/22 Shane Parkerson
City/State or Country: Meter Type: Water 1
Number of Meters Analyzed: 27,091 Smart Point Location: Pit Set AL BTS Name Latitude Longitude Structure
Status
Structure
Type
Basestation
Equipment
Mandatory
Antenna
Centerline
(Feet)
Antenna Model Base Antenna 3dB
Beamwidth
(Degrees)
Base Antenna
Azimuth
(Degrees)
(Values are True North.

Please apply declination
adjusts at time of
construction)
Base Antenna
Mechanical Tilt
Downtilt (+) Degrees
Uptilt (-) Degrees
Mandatory Antenna Installation
Location & Azimuth
Endpoints
Covered Comments
The meter counts indicated for the individual
sites are cumulative in nature, and coverage
overlap is involved.

Burbank Operable Unit 34.186590 -118.346930 Existing Water Tank M400B2 82 DB589-Y 360 0 0 Top/Center of Water Tank 26,785 WPA-700102-8CF-EDIN-0-850 102 240 0
WPA-70063-8CF-EDIN-0-850 63 330 0
Comments: ***Minimum 3 feet tip to tail vertical separation is required when mounting the antenna next to any existing antennas unless otherwise noted.*** Required coax size based on total cable length (ft)
Total Cable Length (ft) Coax Size
0' - 200' 7/8"
* 100% coverage achieved with 13FSK/7FSK modulation.
* 96.35% Uplink diversity achieved for Water network: 26,101 endpoints >=2 servers. 12883 - BURBANK CITY RF Engineer:

Burbank, CA Version:

34.196140 -118.297860
Quasi-Omni Configuration with 2 panel
antennas and 1 shared base station.

Assumes existing antenna on top
comes down.

Existing Lattice Tower M400B2Palm Pump Station Reservoir 3 35 Top of Tower 26,395 Confidential
Confidential

ATTACHMENT 2
A2-61
Customer Name: Date: 10/5/22 Shane Parkerson
City/State or Country: Meter Type: Electric V2 1
Number of Meters Analyzed: 54,487 Smart Point Location: Outside BTS Name Latitude Longitude Structure
Status
Structure
Type
Basestation
Equipment
Mandatory
Antenna
Centerline
(Feet)
Antenna Model Base Antenna 3dB
Beamwidth
(Degrees)
Base Antenna
Azimuth
(Degrees)
(Values are True North.

Please apply declination
adjusts at time of
construction)
Base Antenna
Mechanical Tilt
Downtilt (+) Degrees
Uptilt (-) Degrees
Mandatory Antenna Installation
Location & Azimuth
Endpoints
Covered Comments
The meter counts indicated for the individual
sites are cumulative in nature, and coverage
overlap is involved.

Burbank Operable Unit 34.186590 -118.346930 Existing Water Tank M400B2 82 DB589-Y 360 0 0 Top/Center of Water Tank 54,479 WPA-700102-8CF-EDIN-0-850 102 240 0
WPA-70063-8CF-EDIN-0-850 63 330 0
Comments: ***Minimum 3 feet tip to tail vertical separation is required when mounting the antenna next to any existing antennas unless otherwise noted.*** Required coax size based on total cable length (ft)
Total Cable Length (ft) Coax Size
0' - 200' 7/8"
12883 - BURBANK CITY RF Engineer:

Burbank, CA Version:

Top of Tower 54,266
* 100% coverage achieved with 2SFSK modulation.
* 99.58% Uplink diversity achieved for Electric network: 54,258 endpoints >=2 servers.

Quasi-Omni Configuration with 2 panel
antennas and 1 shared base station.

Assumes existing antenna on top
comes down.

Existing Lattice Tower M400B2Palm Pump Station Reservoir 3 34.196140 -118.297860 35 Confidential

ATTACHMENT 2
A2-62
4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500
Proprietary and Confidential
VII. References
Reference List

ATTACHMENT 2
A2-63

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Reference List
Sensus USA has deployed countless metering systems, including over 900 FlexNet AMI Fixed Based Systems. As a Sensus distributor, Aqua-Metric has been involved in nearly 200 AMR/AMI Systems through our California, Texas, and Louisiana distribution territory. Additional client references can be provided to the Utility, upon request.

City of North Las Vegas 96,000 Services
1150 Las Vegas Blvd N, North Las Vegas, NV 89030 • Phone: (702) 449-3149 Joemel Llamado – Deputy Director • Email: [email protected] Duration of Project: January 2019 – Current • Total Contract Value: Approximately $19 Million Meter Type: iPERL residential meter; OMNI commercial meter Summary of Work: Sensus FlexNet AMI Water System. City of North Las Vegas is currently phasing in their water meter system with approximately 68,000 endpoints installed. The City plans to build out their AMI project in the next year and a half using iPERL and FlexNet.

City of Fort Worth, Texas 250,000 Services
920 Fournier Street, Fort Worth, TX 76102 • Phone: (817) 392-2424 Marty Barker – AMI Administrator / Water Department – Meter Services Email: [email protected]
Sensus FlexNet AMI Hosted Water System with MeterSense MDMS Software – Central Square Billing Software.

Eastern Municipal Water District 160,000 Services
2270 Trumble Rd., Perris, CA 92570 • Phone: (951) 928-3777 ext. 4361 David Gayneaux – Meter Services Supervisor • Email: [email protected] Duration of Project: 2000 – Current • Total Contract Value: Approximately $16 Million Meter Type: iPERL, SRII, and Ally residential meter; OMNI commercial meter Summary of Work: Direct read account, migration to AMR Drive By, migration to AMI Fixed Based system. Currently still purchasing Sensus product.

Moulton Niguel Water District, CA 55,000 Services
Address: 27500 La Paz Rd, Laguna Niguel, CA 92677 • Phone: (949) 795-6785 Contact Name: Dan West – Operations Superintendent • Email: [email protected] Duration Of Project: 2016 – Present • Total Contract Value: Approximately $4.6 Million Meter Type: iPERL Residential Meter; Omni Commercial Meter Summary Of Work: Sensus FlexNet AMI Water System With Sensus Analytics MDM Software And Third-Party Customer Portal. Primarily Sensus AMI radios and a variety water meters types. Initially completed a one-year Proof Of Concept Phase (pilot) In 2016. In 2019 Moulton Niguel WD decided to complete the radio deployment throughout the Utility. As of now, we have over 53,000 AMI radios installed.

City of Garden Grove, CA 42,000 Services
13802 Newhope St.,, Garden Grove, CA 92843 • Phone: (714) 741-5348 Les Ruitenschild – Water Distribution Supervisor • Email: [email protected] Duration of Project: August 2018 – Present • Total Contract Value: Approximately $10 Million Meter Type: iPERL, and SRII residential meter; OMNI commercial meter Summary of Work: Sensus FlexNet AMI Water System with Sensus Analytics data management software.

Olivenhain M.W.D., CA 35,000 Services
1966 Olivenhain Rd., Encinitas, CA 92024 • Phone: (760) 632-4650 John Carnegie – Customer Services Manager • Email: [email protected] Duration of Project: December 2013 – Current • Total Contract Value: Approximately $6 Million Meter Type: iPERL and SRII residential meter; OMNI and accuMAG commercial meter Summary of Work: Installation and Implementation of Sensus FlexNet AMI Water System with Customer Portal

ATTACHMENT 2
A2-64

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
City of Santa Maria, CA 23,800 Services
601 Black Rd., Santa Maria, CA 93454 • Phone: (805) 925-0951 ext. 7421 Martin Burgos – Water Resources • Email: [email protected] Duration of Project: May 2008 – August 2008 • Total Contract Value: Approximately $3.3 Million Meter Type: iPERL and SRII residential meter; OMNI commercial meter Summary of Work: Installation and Implementation of Sensus FlexNet AMI Water System

City of Alhambra, CA 22,000 Services
68 S 1st Street, Alhambra, CA 91801 • Phone: (626) 300-1579 Roy Watson – Field Service Supervisor • Email: [email protected] Duration of Project: June 2020 – Ongoing • Total Contract Value: Approximately $3 Million Meter Type: iPERL and SRII residential meter; OMNI commercial meter Summary of Work: Installa tion and Implementation of Sensus FlexNet AMI Water System with Complete Water Meter Exchange

City of Fountain Valley, CA 18,500 Services
10200 Slater Avenue, Fountain Valley, CA 92708 • Phone: (714) 593-4400 Mark Sprague – Utilities Director • Email: [email protected] Duration of Project: May 2014 – June 2015 • Total Contract Value: Approximately $4 Million Meter Type: iPERL residential meter; OMNI commercial meter Summary of Work: Installation and Implementation of Sensus FlexNet AMI Water System with Complete Water Meter Exchange

City of Chino, CA 17,000 Services
5050 Schaffer Ave, Chino, CA 91710 • Phone: (909) 464-8347 Rob Burns – Director of Finance • Email: [email protected] Duration of Project: September 2015 – Present • Total Contract Value: Approximately $4 Million Meter Type: iPERL residential meter; OMNI commercial meter Summary of Work: Installation and implementation of Sensus FlexNet AMI Water System. The City is currently finalizing the last phase of their AMI Project.

Big Bear Lake Department of Water and Power 16,500 Services 41972 Garstin Drive, Big Bear Lake, CA 92315 • Phone: (909) 866-5050 John Gross – Meter Supervisor • Email: [email protected] Duration of Project: June 2018 – Current • Total Contract Value: Approximately $4.5 Million Meter Type: accuSTREAM residential meter; OMNI commercial meter Summary of Work: Sensus FlexNet AMI Water System. BBL is currently phasing in their water meter system with roughly 12,000 endpoints installed.

City of Glendora, CA 13,500 Services
116 E Foothill Blvd., Glendora, CA 91741 • Phone: (626) 852-4838 Bill Weaver – Water Utility Supervisor • Email: [email protected] Duration of Project: 2014 – 2017; Upgrade to Sensus Analytics in 2020 • Total Contract Value: Approx. $4 Million Meter Type: iPERL residential meter; OMNI commercial meter Summary of Work: Installation and implementation of a Sensus FlexNet AMI Water System.

City of Madera, CA 13,000 Services
1030 South Gateway Drive, Madera, CA 93637 • Phone: (559) 662-4932 Vonny McPherson – Administrative Assistant • Email: [email protected] Duration of Project: January 2018 – Current • Total Contract Value: Approximately $4 Million Meter Type: SRII residential meter; OMNI commercial meter Summary of Work: Installation and implementation of a Sensus FlexNet AMI Water System

ATTACHMENT 2
A2-65

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential

County of Ventura, CA 13,000 Services
6767 Spring Road, Moorpark, CA 93020 • Phone: (805) 794-3834 Joe Valdivia – Customer Service Supervisor • Email: [email protected] Duration of Project: 2016 – Present • Total Contract Value: Approximately $1.5 Million Meter Type: iPERL and SRII residential meter; OMNI commercial meter Summary of Work: Sensus FlexNet AMI Water System with Sensus Analytics MDM and Customer Portal. Approximate five year phase-in solution.

Yucaipa Valley Water District 12,500 Services
12770 Second Street, Yucaipa, CA 92399 • Phone: (909) 790-3300 Matt Porras – Implementation Manager • Email: [email protected] Duration of Project: January 2018 – Current • Total Contract Value: Approximately $4 Million Meter Type: iPERL residential meter; OMNI commercial meter Summary of Work: Sensus FlexNet AMI Water System. YVWD is currently phasing in their water meter system with roughly 2,000 endpoints installed. The District currently maintains 12,500 services but plans to expand to 20,000 services within four years.

Valley Center Water District, CA 10,000 Services
29300 Valley Center Road, Valley Center, CA 92082 • Phone: (760) 749-1600 Tony Lopresti – Meter Devices Supervisor • Email: [email protected] Duration of Project: 2017 – Current • Total Contract Value: Approximately $6 Million Meter Type: iPERL and accuSTREAM residential meter; OMNI commercial meter Summary of Work: Turn-Key Sensus FlexNet AMI Water System with Sensus Analytics MDM Software and Customer Portal.

Five-year phase-in project where Aqua-Metric partnering subcontractors provided water meter installation services.

Laguna Beach County Water District, CA 8,500 Services
Address: 306 3rd St. Laguna Beach, CA 92651 • 949-494-1041 Juan Benitez – Customer Service Manager • Email: [email protected] Project Duration: May 2015 to June 2016 • Total Contract Value: Approximately $2.8 Million Meter Type: iPERL Residential Meter; Omni Commercial Meter Summary of Work: Sensus FlexNet AMI Water System with Sensus Analytics MDM Software and Customer Portal with Single Sign-On. Aqua-Metric provided water meter installation services with through a subcontracting company.

City of Norco, CA 8,000 Services
2870 Clark Avenue, Norco, CA 92860 • Phone: (951) 270-5667 Jacob Vogenberg – Administrative Compliance Coordinator • Email: [email protected] Duration of Project: 2008 – 2009 • Total Contract Value: Approximately $2.5 Million Meter Type: PMM residential meter; OMNI commercial meter Summary of Work: Turn -key Sensus FlexNet AMI System with Logic MDM Software. Product installations performed by a partnering subcontractor. The City is in the process of transitioning to the Sensus Analytics data management software.

Santa Fe Irrigation District, CA 7,000 Services
5920 Linea Del Cielo, Rancho Santa Fe, CA 92091 • Phone: (858) 227-5763 Chris Bozir – Distribution Operation Supervisor • Email: [email protected] Duration of Project: 2014 - Present • Total Contract Value: Approximately $4.5 Million Meter Type: iPERL residential meter; iPERL Fire Service Meter; OMNI commercial meter Summary of Work: Turn-Key Sensus FlexNet AMI System with Sensus Analytics MDM Software and Customer Portal. Seven- year phase-in program where Aqua-Metric partnering subcontractors provided water meter installation services.

City of Imperial, CA 5,000 Services
420 S Imperial Ave., Imperial, CA 92251 • Phone: (760) 355-2155

ATTACHMENT 2
A2-66

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Laura Gutierrez – Finance Director • Email: [email protected] Duration of Project: August 2014 – December 2015 • Total Contract Value: Approximately $850,000.00 Meter Type: iPERL and SRII residential meter; OMNI commercial meter Summary of Work: Sensus FlexNet AMI Water System

Triunfo Sanitation District (Oak Park Water) 4,600 Services 1001 Partridge Drive, Suite 150, Ventura, CA 93003 • Phone: (800) 613-0901 Richard Jones – Operations Superintendent • Email: [email protected] Duration of Project: January 2015 – May 2015 • Total Contract Value: Approximately $2.2 Million Meter Type: iPERL residential meter; OMNI commercial meter Summary of Work: Installation and Implementation of Sensus FlexNet AMI Water System

City of Sierra Madre, CA 4,500 Services
232 W Sierra Madre Boulevard, Sierra Madre, CA 91024 • Phone: (626) 655-7135 Jose Reynoso – Utilities Supervisor • Email: [email protected] Duration of Project: July 2018 – Current
Summary of Work: Installation and Implementation of Sensus FlexNet AMI Water System

Orchard Dale Water District 4,500 Services
13819 Telegraph Rd., Whittier, CA 90604 • Phone: (562) 941-0114 Ed Castaneda – General Manager • Email: [email protected] Duration of Project: May 2019 – Ongoing • Total Contract Value: Approximately $1.5 Million Meter Type: iPERL residential meter; OMNI commercial meter Summary of Work: Installation and Implementation of Sensus FlexNet AMI Water System

City of Blythe, CA 4,500 Services
440 S Main St., Blythe, CA 92225 • Phone: (760) 922-6611 Phillip Hamblen – Water Supervisor • Email: [email protected] Duration of Project: June 2017 – December 2017 • Total Contract Value: Approximately $2 Million Meter Type: iPERL residential meter; OMNI commercial meter Summary of Work: Turn-key Sensus FlexNet AMI Water System with product installation provided by a subcontractor.

City of Atwater, CA 4,000 Services
470 Aviator Drive, Atwater, CA 95301 • Phone: (209) 357-6351 Ryan Ward – Water Systems Operator • Email: [email protected] Meter Type: SRII residential meter; OMNI commercial meter Summary of Work: Installation and Implementation of Sensus FlexNet AMI Water System

Nipomo Community Service District, CA 4,000 Services
148 S Wilson Street, Nipomo, CA 93444 • Phone: (805) 459-2155 Mario Iglesias – General Manager • Email: [email protected] Meter Type: accuSTREAM residential meter; OMNI commercial meter Summary of Work: Longtime Aqua-Metric / Sensus customer who recently upgraded t o the Sensus FlexNet AMI System in December 2020.

Helendale Community Services District, CA 2,900 Services 26540 Vista Road, Suite B, Helendale, CA 92342 • Phone: (760) 951-0001 x 230 Cheryl Vermette – Program Coordinator • Email: [email protected] Meter Type: iPERL residential meter; OMNI commercial meter Summary of Work: Installation and Implementation of Sensus FlexNet AMI Water System with Complete Water Meter Exchange

ATTACHMENT 2
A2-67

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Concord Utility Services References
Reference Client Response
Utility Name Rancho Water District
Utility Address 42135 Winchester Rd. Temecula, CA
Contact Name Adolfo Mendez
Phone Number 951-296-6900
Email Address [email protected]
Project Start/End Dates Apr 2015 - Dec 2015
Project Scope (Qty) 43,000 Retrofits

Reference Client Response
Utility Name Cucamonga Valley Water District
Utility Address 10440 Ashford St. Rancho Cucamonga, CA 91730 Contact Name Robert Kalarsarinis
Phone Number 909-987-2591
Email Address [email protected]
Project Start/End Dates Apr 2016 - Mar 2017
Project Scope (Qty) 35,500 Meter replacements, 13,400 endpoint installations

Reference Client Response
Utility Name City of Victorville
Utility Address 14343 Civic Dr. Victorville, CA 92392
Contact Name Martin Cordero
Phone Number 760-617-5034
Email Address [email protected]
Project Start/End Dates Aug 2014 - Feb 2019
Project Scope (Qty) 34,000 Meter replacements 3/4" - 1"

Reference Client Response
Utility Name Laguna Beach County Water District, CA
Utility Address 306 3rd St, Laguna Beach, CA 92561
Contact Name Juan Benitez
Phone Number 949-494-1041
Email Address [email protected]
Project Start/End Dates March 2017 to June 2017
Project Scope (Qty) 9,000 meter replacements 3/4" through 8"

Reference Client Response
Utility Name City of Glenora
Utility Address 1051 Sierra Madre Ave, Glendora, CA 91741 Contact Name Joe Velosa
Phone Number 626-335-6175
Email Address [email protected]
Project Start/End Dates April 2016 to March 2017
Project Scope (Qty) 8,300 Meters; 13,000 Radios and Lids

ATTACHMENT 2
A2-68

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential

Reference Client Response
Utility Name City of Oceanside
Utility Address 300 N. Coast Hwy. Oceanside, CA 92054
Contact Name Sara Davis
Phone Number 760-435-5830
Email Address [email protected]
Project Start/End Dates Sep 2020 - Ongoing
Project Scope (Qty) 39,000 Meter replacements 3/4"- 10", 5,000 retrofits

Reference Client Response
Utility Name City of Greensboro
Utility Address 300 W. Washington St. Greensboro, NC 27401 Contact Name Brad Parhan
Phone Number 336-402-1778
Email Address [email protected]
Project Start/End Dates May 2021 - Ongoing
Project Scope (Qty) 90,000 Meters replacements 5/8" - 2"; 21,000 Retrofits

ATTACHMENT 2
A2-69

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
VIII. Acceptance of Insurance Requirements
Insurance Requirement Statement

ATTACHMENT 2
A2-70

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Insurance Requirement Statement
Aqua-Metric’s insurance company has reviewed the Utility’s RFP documents and has assured us that we meet the requirements listed by BWP. A Certificate of Insurance can be provided at time of contract negotiation, if awarded the Utility’s project.

ATTACHMENT 2
A2-71

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
IX. Acceptance of BWP Terms and Conditions Agreement
BWP Terms and Conditions Statement

ATTACHMENT 2
A2-72

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
BWP Terms and Conditions Statement
No undue influence or pressure was used against or in concert with any officer or employee of BWP in connection with the award or terms of Agreement that will be executed as a result of award of this contract, including any method of coercion, confidential financial arrangement, or financial inducement. No officer or employee of BWP will receive compensation, directly or indirectly, from Thirkettle Corporation dba Aqua -Metric Sales Company, or from any officer, employee or agent of Aqua-Metric, in connection with the award of the Agreement or any work to be conducted as a result of the Agreement.

ATTACHMENT 2
A2-73

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
X. Completed Technical Workbook
Completed Technical Workbook
Supplemental Responses to Attachment F – Technical Specifications

ATTACHMENT 2
A2-74
Answer provided in comments
This function can be provided with modifications or at an additional cost. Must provide details in notations column or utilize Tab M for expanded responses.

REFER TO COMMENT

AMI NETWORK AND SOFTWARE- WATER UTILITY
City of Burbank, CA
This function is provided as requested with no modifications or additional cost.

RESPONDER FUNCTION AND QUALIFICATION RESPONSES
This functionality is not provided by the Responder.

VENDOR RESPONSE DESCRIPTION
NO

YES- WITH MODIFICATION
YES
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-75

ACCRONYM/TERM DESCRIPTION
AMI Advanced Metering Infrastructure
Backhaul Communications device/connection that facilitates the transfer of data from the AMI collector to the AMI head-end BWP Burbank Water and Power
CIS Customer Information System
Collector Device that receives the data transmitted via RF from the AMI endpoint or repeater. May be used interchangeably with the following: DCU (Data Collection Unit), Gateway, BaseStation, Router Contractor Refers to the bidder that is awarded the contract CSR Customer Service Representative
DMA District Metering Area
EULA End User License Agreement
GIS Geographic Information System
Head-end Accepts data from AMI collectors via backhaul communications; processes raw data HES Headend System
IP Internet Protocol
LAN Local Area Network
MAY Indicates an option or permission but is not a mandatory requirement MDMS Meter Data Management System
Nonstandard Install
Meter installation that involves additional labor and materials, other than replacement of gaskets, or includes alterations to the meter box or lid
NRWL Non-Revenue Water Loss
OTA Over the Air
Parties Refers to Contractor and City collectively
QA/QC Quality Assurance/Quality Control
Repeater Device that relays data transmitted via RF from the AMI endpoint to a collector Responder Responding firm or company to the Request for Proposal RF Radio Frequency
RFP Request for Proposal
RMA Return Merchandise Authorization
ROI Return on Investment
RTU Return to Utility
SCADA Supervisory Control and Data Acquisition
Shall/Must A mandatory requirement; failure to meet these requirements may result in deduction of points or rejection of a proposal
Should A preference or recommendation but is not a mandatory requirement SLA Service Level Agreement
SOP Standard Operating Procedures
SOW Scope of Work
SSO Single Sign-On
Standard Install Replacement of comparable meter register and transmitter. Installation is not considered complete until the meter is commissioned and actively working on the fixed network.

Transmitter
Device that sends data from the meter to a collector or repeater. May be used interchangeably with the term "radio", "MIU", or "endpoint"
Two-way transmission The ability of the transmitter to receive a command from the HES and provide a response in near real-time Vendor Responding firm or company to the RFP who is selected for the project VEE Validation, Estimation, and Editing
VPN Virtual Private Network
WAN Wide Area Network
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-76
C1
Describe the mode of operation and schedule by which the collector receives, stores, and sends data received from transmitters back to the AMI server including standard packet sizes and retention capabillities at the transmitter and the HES

REFER TO COMMENT
The FlexNet AMI system uses multiple wireless modulations, multiple packet sizes, multiple simultaneously operating FCC-licensed spectrum bands, multiple RF frequencies, and multiple RF sub channels to expedite low latency, full duplex, and two-way communications. Data from the SmartPoints is sent almost immediately to the FlexNet Head End System and is only stored long enough to to ensure accurate transmission. Should the backhaul experience a failure, each basestation is equipped with storage sufficient for all messages received from the endpoints for 30 days.

C2 The proposed network is capable of utilizing existing BWP-owned wireless mesh IP network or ethernet from fiber network for backhaul. REFER TO COMMENT The FlexNet Basestations are designed to be as flexible as possible when dealing with backhaul communications. The Basestations support Transmission Control Protocol/Internet Protocol (TCP/IP) via a standard Register Jack 45 (RJ-45) Fast Ethernet connection, permitting a virtually limitless variety of backhaul options. Common backhaul options include Ethernet, Frame Relay, Multiprotocol Label Switching (MPLS), Integrated Services Digital Network (ISDN), Digital Subscriber Line (DSL), Very Small Aperture Terminal (VSAT), 3G/4G cellular, and microwave.

The majority of FlexNet installations use DSL, cellular, and direct Ethernet connections for backhaul. It should be noted that any backhaul solution must provide less than 100-ms latency for efficient system operation, and minimum data speeds of 256 kbps.

FlexNet Basestations can be configured with a secondary access Ethernet port by using a Recommended Standard 232 (RS-232) to 10BaseT converter, and then using Serial Line Internet Protocol (SLIP) for the secondary connection. This configuration can be useful in the event that primary communication to the FlexNet Head End System is disrupted. Both primary and backup ports can be connected to existing network backhaul connections.

C3 The proposed network is capable of utilizing BWP-owned fiber if available at proposed collector locations. REFER TO COMMENT While the proposed AMI solution can utilize a fiber and cellular backhaul, Aqua-Metric's proposal includes a communication backhaul via Sierra Wireless modem.

C4
Describe what FCC or other regulatory agency licenses, if any, the system will require. Be specfic regarding renewal and ongoing cost requirements.

REFER TO COMMENT
FCC licensing is provided by Aqua-Metric and Sensus USA. As long as the Utility maintains its annual support contract, FCC licensing will be renewed by Sensus, alleviating any paperwork or requirements of the Utility .

Upon commencement of the FlexNet AMI System, the City will execute a Sensus SaaS and Spectrum Lease Agreement which will cover all required licenses.

C5
What is the radio frequency, transmitting power output, and available bandwidth of the communication system between transmitter and collector?

REFER TO COMMENT
Sensus’ industry-leading, two-way wireless AMI communication network (the FlexNet system) consists of multiple synchronized, high-performance, 900-MHz, primary-use, FCC-licensed RF bands. The FlexNet system operates on FCC-protected, extended-range, and extended-penetration Personal Communications Service (PCS) frequencies. Basestations operate at up to 16 watts of power enabling overlapping RF coverage of Sensus SmartPoints which are capable of transmitting at up to 2 watts. This power combination results in a system requiring the fewest number of basestations over all other AMI systems.

Plus, Sensus customers have access to 625 kHz of bandwidth running at twice the RF power of any other solution in the industry.

C6
Describe procedures that will be taken to identify and remove interlopers on the licensed frequency(ies) or overpowered signals on unlicensed frequencies. A frequency sweep shall be required before and after installation and results provided to BWP along with any required remediation actions.

REFER TO COMMENT
Please refer to the enclosed Supplemental Responses to Attachment F, Requirement C6 for response. (RE:

Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
C7 Describe the true two-way characteristics of the proposed solution from the HES to the transmitter. REFER TO COMMENT
The Sensus FlexNet AMI System is a true two-way system due to its SmartPoint communication modules which provide two-way wireless communications capability for water, gas, and electric meters. The Sensus Basestation/collectors send out a time synchronization signal for bi-directional communication.

SmartPoints transmit and receive data via the FlexNet communication network to provide meter readings, on-demand information, remote disconnect and reconnect functionalities, diagnostic data, and to receive and validate configuration changes, new protocols and modulation, and firmware updates.

C8 Describe the capabilities remotely monitor performance of collectors including power, backhaul, and operational conditions. REFER TO COMMENT Please refer to the enclosed Supplemental Responses to Attachment F, Requirement C8 for response. (RE:

Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
C9
Describe provisions, such as firewalls, encryption, and utilization of certificates, to ensure integrity of data and programming, and prevent unauthorized reprogramming of transmitters.

REFER TO COMMENT
Please refer to the enclosed Supplemental Responses to Attachment F, Requirement C9 for response. (RE:

Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
C10
The Responder shall provide a propagation analysis of the proposed AMI solution and guarantee 100% coverageand a minimum 99% read rate success of all hourly reads over a three-day read window.

REFER TO COMMENT
The City of Burbank Water and Power can expect 100% coverage as per the enclosed Propagation Analysis.

This includes 99.95% two-way coverage, and 0.044% one-way coverage. The enclosed propagation analysis (Section VI. Network Propagation Study) was based on information provided by the City as a part of their RFP process.

Sensus AMI networks are designed to minimally achieve 98.5% reading interval success based on RF propagation study results but typically achieve higher success rates. Networks can be designed to achieve 100% coverage with additional smaller collectors if deemed necessary.

C11
Indicate the mode of operation and schedule by which the repeater captures, stores, and re-transmits data received from transmitters back to the collector if applicable.

REFER TO COMMENT
Sensus does not manufacturer repeaters or range extenders; however, in the event additional infrastructure is needed to enhance coverage in small pockets throughout the service area, Sensus offers a lightweight R100NA Basestation with flexible pole or wall-mounting options to enable strategic deployment in hard-to- reach areas. These units operate on the same primary licensed frequency and deliver meter consumption data and alarms just the same as an M400B Basestation, but with a smaller footprint targeted for remote areas.

C12
The Responder must conduct a comprehensive network site plan including materials and specifications as well as detailed site diagrams and submit to BWP for review and approval prior to installation.

YES Aqua-Metric understands and will comply with this requirement upon award.

C13
The Responder must provide access to network applications (software), including third-party applications if a component of the proposed network solution. BWP should have login capabilities at the transmitter and any network devices.

YES Current Base.

C14 Achieve 80% collector redundancy of network devices to the endpoints planned for reading within the propagation study. REFER TO COMMENT Sensus FlexNet is a point to multipoint system meaning every SmartPoint is capable and designed to communicate with multiple collectors simultaneously. Please refer to Section VI. Network Propagation Study for complete information regarding collector redundancy.

C15 What is the proposed power source(s) for the collectors? (110 AC, solar generation, PoE, UPS) YES
The M400B2 basestation uses a redundant power supply and is normally powered from a 120-VAC power source. In case of an extended outage event, the M400B2 has on-board battery backup power which will ensure on-going normal operation of the unit.

C16 Solar power for collectors shall have a charge controller with remote diagnosis accessible by BWP employees. NO Solar can only be supported through utility modifications of the external basestation power supply. The basestation itself cannot be ordered with solar capabilities.

RESPONSEFUNCTION OR QUALIFICATION- NETWORK COMMENTS
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-77
C17
How does the system preserve data should power to a
collector/repeater be lost? Detail the storage capabilities of read data within the network devices.

REFER TO COMMENT
FlexNet Basestations pass their messages up to the head end (from the endpoints) or down to the endpoints (from the head end) when they are received. With this approach, no messages are stored in the Basestation during normal operation.

If a Basestation's backhaul connection goes offline, then it will store all received messages from the endpoints that it receives for 30 days. When the backhaul is restored, these stored messages along with current messages arriving will be automatically sent to the FlexNet Head End System.

Also, while one Basestation may be unavailable, the nearby Basestations which provide overlapping RF coverage will continue to process all received endpoint messages with no loss of service. This 'always on' RF design ensures that the AMI network does not miss a beat if a Basestation goes offline. With a FlexNet system, there is never a need to re-form the network to re-route communications.

C18 Indicate the recommended locations, elevations, and mounting options for collector placement. REFER TO COMMENT
Enclosed with our response is Sensus's guaranteed Propagation Study for City of Burbank Water and Power​, which reflects two basestations at existing city-owned sites covering all the meter locations provided. Refer to the Propagation Study for elevation and mounting specifics.

The FlexNet M400B basestation is typically mounted at the base of the pole or tower, with the antenna mounted at the height specified in the RF design. Each basestation location requires a suitable structure to mount the antenna, per the RF design.

The M400B is packaged in an outdoor enclosure capable of being pole-mounted or wall-mounted.

Basestation installations will require mounting brackets and possibly antenna magnetic mounts to complete a successful installation. Standard mounting brackets are provided within our standard basestation installation price; however, antenna mag mounts are quotes separate from our response as these are not always a requirement. Additionally, we will require the Utility to provide a dedicated 20-amp breaker at each basestation site and run electricity as needed.

The FlexNet M400B basestation is typically mounted at the base of the pole or tower, with the antenna mounted at the height specified in the RF design. Each basestation location requires a suitable structure to mount the antenna, per the RF design.

Aqua-Metric works alongside Sensus in basestation deployment and commissioning for utilities to ensure that correct installation procedures are followed to avoid any problems with sighting, minimum separation from other radio, cellular, microwave, or other source of interference. At this time, no repeaters are needed as a part of the Sensus FlexNet AMI System.

C19
Indicate the recommend maintenance intervals, useful life expectancy, code or firmware upgrades and associated procedures for the fixed collectors.

REFER TO COMMENT
Aqua-Metric is recommending the Sensus FlexNet AMI SaaS subscription platform to the City. As a part of the annual subscription, Sensus provides 24/7 system monitoring and management services to the City.

Alongside Sensus’s annual subscription services, Aqua-Metric offers additional support services to our customers. As a Sensus Certified Value-Added Reseller (VAR), Aqua-Metric’s local technology department delivers best-in-class support to each of our customers, ensuring their automated system operates at the highest possible level of efficiency. From the conceptualization and initial installation, through project closure and beyond, Aqua-Metric works with each of our customers to provide the technical support required for optimal system operation.

In addition to the Sensus Software Maintenance Program, Aqua-Metric's Value-Added Services provide remote and on-site assistance with implementation, integration, maintenance, troubleshooting and diagnosis, software patches and updates. The City will have peace of mind knowing that Aqua-Metric and Sensus technical support professionals are available to help design, implement, maintain and support your automated technology throughout the system's 20-year life cycle. Pricing for Aqua-Metric’s annual support program and Sensus Basestation Extended Warranty program is included within the enclosed cost proposal.

C20 Describe the electrical surge protection capabilities and devices for the proposed network. REFER TO COMMENT
Basestation Physical Resilience
FlexNet Basestations are available in both indoor and outdoor models that can operate in a variety of environmental conditions. Indoor models are installed in an environmentally controlled room. Outdoor models, including the M400B2 basestation, are packaged in NEMA 4-rated enclosures.

M400B2 basestations can operate with internal cabinet temperatures over 70°C (158°F) with internal transceiver components rated to +85°C. The effects of external temperatures of -50°C (-58°F) are overcome through the use of a heating mat.

Basestations should not be stored in outside supply yards with direct sunlight, as internal case temperatures can reach 82°C (180°F) or more and discharge the batteries quickly.

Environmental Standards and Susceptibility
Operating and Storage Temperature:
-50 to +70 degrees Celsius, ambient temperature
Operating Vibration:

IEC 68-2-6 (or NEBS 3)
Operating Shock:

IEC 68-2-27 (or NEBS 3)
Humidity:
0 to 95% non-condensing
Electromagnetic Susceptibility:

ANSI C37.90.2 (or NEBS 3)
Surge Withstand Capability:

ANSI C37.90.1 and ANSI C62.41 (or NEBS 3)
Electrostatic Discharge:

IEC 801.2 (or NEBS 3)
C21 Indicate options for mounting repeaters and power source options. If powered by a battery indicate guaranteed life of the battery. NO No repeaters are required as part of Aqua-Metric's AMI proposal.

C22 Describe the ability to utilize the proposed AMI system for both water and electric meters. REFER TO COMMENT
Please refer to the enclosed Supplemental Responses to Attachment F, Requirement C22 for response. (RE:

Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
C23
Describe the approach for planning and constructing the network including detailed information on materials and resources for installation.

REFER TO COMMENT
Sensus Base Station installation will require a site walk to identify where power connections will be made and mounting hardware requirements for attaching to an existing structure. All hardware is included in proposal and work is performed by our licensed contractor at time of installation.

C24 Indicate any additional benefits the Utility could incorporate into their daily operation using the proposed network system. REFER TO COMMENT Please refer to the enclosed Supplemental Responses to Attachment F, Requirement C24 for response. (RE:

Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
C25
Proposer is responsible for performing a site plan and propagation study across the entire meter population to determine the number and placement of AMI network devices and the suitability of the frequencies used in BWP service area (given the availability of existing infrastructure and the local use of licensed or unlicensed frequencies).

Summarize the results of the propagation in comments section. BWP seeks 100% coverage with 99% or greater read rate percentage over a three day billing window.

REFER TO COMMENT
The City of Burbank Water and Power can expect 100% coverage as per the enclosed Propagation Analysis.

This includes 99.95% two-way coverage, and 0.044% one-way coverage. The enclosed propagation analysis was based on information provided by the City as a part of their RFP process.

Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-78
C26
Describe the forward and backward compatibilities of the proposed network and for new products planned within a fifteen-year operational period. Detail how BWP will be protected from alterations to equipment or software that would negatively impact the ability to maintain operation of the AMI network for existing and new transmitters placed in operation during the fifteen year expected operational period.

REFER TO COMMENT
Sensus has proven our commitment to design new products with both forward and backward compatibility in mind. We maintain backward compatibility with all FlexNet-enabled AMI solution components. Sensus began deploying 2-way water SmartPoints in 2011 and all components are still in operation today. Sensus’ commitment to support all deployed endpoints allows FlexNet customers to continue to use first generation components in parallel with new technology.

Meter designs adapt as technology changes, but the system continues to support the meters previously installed and the functionality they provide. When possible, firmware upgrades to the endpoints or the infrastructure may enhance performance or add new capabilities within the limits of the deployed hardware. Sensus continues to preserve this backward compatibility with all meters deployed in the field today by testing and verifying backward compatibility prior to releasing new products.

We regression test every new version of our FlexNet Head End System against legacy FlexNet Head End Systems and meters to ensure this compatibility. As a result, no endpoint is left behind. If new AMI capability is needed, it can be added to the existing infrastructure through software updates. There is no need to replace infrastructure. The network will continue to function with all devices, old and new for Sensus full warranty duration of 20 years.

C27
Describe any Network as a Service offering including detailed standards (i.e. stock materials, response times, performance guarantees, accessibility to network performance reports, maintenance, troubleshooting)

REFER TO COMMENT
Please refer to the enclosed Supplemental Responses to Attachment F, Requirement C27 for response. (RE:

Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
C28
Describe how the network would be influenced, through traffic or performance, with the addition of electric meters and transmitters to the network

REFER TO COMMENT
Adding electric meters and transmitters to an existing FlexNet water installation does not negatively influence network traffic or performance. Within the primary-use FCC-licensed RF spectrum, the allocated frequency can be broken down into multiple prioritized channels so that critical and low priority messages for each utility type are transmitted through individually assigned channels, never impacting each other. This flexibility will allow the City of Burbank Water and Power's network to easily adapt to the addition of electric and gas metering, street lighting, distributed automation, or future application network traffic with no signal degradation.

C29
City seeks operational communications insight of network and transmitter in order to maintain system health including, but not limited to, received signal strength indicator, signal to noise ratios, packet success rates, channel utilization, backhaul performance etc.

REFER TO COMMENT
Please refer to the enclosed Supplemental Responses to Attachment F, Requirement C29 for response. (RE:

Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
C30 List active alerts the City will have access to and how the alerts may be configured REFER TO COMMENT
FlexNet Base Stations are configured to report a number of alarms. These alarms have been pre-set by Sensus and don't require configuration.
*Intrusion Alarm
*Over Temperature Alarm
*Under Temperature Alarm
*Major Rectifier Alarm
*AC Power High/Low Alarm or Fail
*Minor Rectifier Alarm
*Low Battery Alarm
In addition, the base stations will forward all incoming meter and other endpoint alarms received immediately to the FlexNet Head End System.

C31 Describe the types of other sensors that may utilize the network to support BWP operations REFER TO COMMENT
Please refer to the enclosed Supplemental Responses to Attachment F, Requirement C31 for response. (RE:

Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
C32
Describe the versions and current statuses of all AMI transmitter and network models over the past fifteen years. Detail whether or not the versions and models of AMI are actively supported or no longer supported by the Company.

REFER TO COMMENT
Current Versions:

M400B2 FlexNet Base Station
M400B2 FlexNet Base Stations provide field-proven, overlapping, high-bandwidth communications to all endpoints. Their efficient transceivers can transmit and receive simultaneously in a 200-kHz band of spectrum, which provides more dedicated data channels, more granular data, and higher network capacity than competitive solutions. The M400B2 has been designed to provide more functionality than its predecessors and comes in a much smaller form factor, making installation easier.

M400D FlexNet Base Station
The M400D FlexNet Base Station is based on the design of the M400B2. With two or more transceivers, the M400D offers a strategic network communication option for smart grid deployments with diverse, high- volume traffic, sectored sites, or diverse multi-application sites.

R100NA FlexNet Collector
Sensus offers the R100NA FlexNet Collector, a miniaturized, full-functioned, multichannel RF data collector that can be deployed in areas where utilities need an economical solution to cover a small number of endpoints.

Previous Versions:

M400B, Metro, S100, S50, and D100 FlexNet Base Stations. These earlier generations of FlexNet base stations are no longer sold. All are 100% supported in current FlexNet systems, in addition to the above current generations of base stations.

C33
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-79

FUNCTION OR QUALIFICATION- TRANSMITTERS RESPONSE COMMENTS D1 The proposed transmitter may utilize an existing 3-wire Itron connector to install the transmitter. YES Comply.

D2 Describe in detail the impact resistant and weather proofing characteristic of the transmitter along with environmental tolerances. YES Water SmartPoint Physical Resilience
The water SmartPoint communication module is enclosed in a two-piece, molded polycarbonate housing that incorporates a waterproof, tamper-resistant connection technology. The SmartPoint battery and electronics are hermetically sealed in a waterproof high-density polyethylene (HDPE) enclosure, which prevents water from penetrating and causing a corrosive or damaging environment for the electronics and battery.

With more than 100 years of experience in the water industry, Sensus has designed its technology to adapt and perform in the changing conditions of pit installations. As an industry leader in the water market, we have successfully deployed our products throughout all of North America, with approximately 60% of the total installed base operating in pit-set environments.

SmartPoint communication modules and Sensus water meters are waterproof and fully submersible. Water meters and registers are capable of continuous operation in a submerged environment of up to 4 feet of water, allowing them to handle flooding conditions. SmartPoint operation is not affected by water-filled pits when installed in accordance with the installation instructions.

The SmartPoint communication module manages extreme weather conditions and is rated for operation temperatures of -22 degrees Fahrenheit to +185 degrees Fahrenheit.

D3
Does the transmitter pick up the alarms generated by the meter/register? Please describe alert compatibility of transmitter considering meter type. Identify if there alerts that are not cable to be received by the proposed transmitter solution.

REFER TO

COMMENT
The SmartPoint only detects and transmits meter-level alarms from Sensus meters.

When third-party water meters are retrofitted with Sensus SmartPoints, the meter-level alarms detected/sent by the third-party meter are not transmitted through the SmartPoint. Only the SmartPoint alarms are transmitted.

D4
Will the transmitter generate alarms? Please describe all the alarms generated by the transmitter with specificity; i.e. cut cable, register no communications, low battery
YES Please refer to the enclosed Supplemental Responses to Attachment F, Requirement D4 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) D5
Does the transmitter have multiple ports for reading more than one register? Indicate the total amount of ports and what the purpose of the ports serve for your proposed solution.

YES Aqua-Metric is recommending the Sensus 522M SmartPoint which has an Itron Connector Port and a Touch Coupler Port.

D6
Describe how the transmitter is programmed and options or features related to when and where the transmitter can be programmed. Please identify if there are any limitations in dial reads between transmitter and register.

YES Please refer to the enclosed Supplemental Responses to Attachment F, Requirement D6 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) D7 Can the transmitters be programmed to read a meter at a specific point in time within each hour? Are alerts sent in batches or on occurrence? YES SmartPoints are time synchronized and the meters are read relative to the top of the hour. Alarms and conditional alerts are transmitted separately from standard messaging and transmission occurs within 5 mins of the event.

D8 Meter readings will be time and date stamped. YES Comply.

D9
Please indicate the default meter reading interval, if it can be changed, and how it can be changed. Is 15 minute interval reading available and supported by standard warranty. Does the transmitter operate in true 2- way mode with OTA capabilities for reprogramming and commends?

REFER TO

COMMENT
By default, the Sensus 520M SmartPoint is programmed to read information in hourly intervals. This helps the SmartPoint maintain its 20-year warranty (15-year full warranty plus 5-year pro-rated warranty). The Sensus SmartPoint can be provided to the BWP to read in lower interval read rates, such as 15-minute read rates. However, this change can alter the warranty and price of the unit. For a 15-minute reading interval, the SmartPoints warranty will lower to one year. Any SmartPoint that requires a different reading interval will need to be purchased from the manufacturer with this requirement. The Sensus 520M units are not able to have their interval read rate reprogrammed to less than an hour in the field.

The Sensus FlexNet AMI System is a true two-way solution allowing each meter to be read on-demand when and if needed. A user in the AMI system has the ability to “ping” the meter’s SmartPoint, which provides information nearly instantaneously, in 1-2 minutes, depending on timing of the request. The SmartPoint connected to the water meter must be in MOM mode (Middle of Minute) mode. The process requires the SmartPoint to wake up on the 30 second of each minute and listen for a message from the basestation/collector. This is done to preserve battery life and the warranty while providing the ability to read on demand.

D10
What is the battery life guarantee/warranty for the transmitter, programmed at the default settings? Please provide a copy of the guarantee/warranty.

YES Sensus offers a 20-year nationally published endpoint and battery warranty for the water SmartPoint communication modules (fifteen year full warranty, and 5 year prorated). The 20-year warranty is based on hourly meter reads and six transmissions of hourly interval data per day. The Sensus G500 warranty document is attached within our response.

D11 Describe the battery failure warnings of the proposed solution's transmitter.

REFER TO

COMMENT
Every four hours, as part of its normal transmission process, the FlexNet SmartPoint communication module measures the SmartPoint battery voltage and temperature under load. This information is then transmitted to the FlexNet Head End System, where the data is stored.

The current battery voltage for each SmartPoint is also displayed on its individual meter information page in the FlexNet Head End software, along with other essential information. If the battery voltage is less than 2.7 volts, a low battery alarm is triggered at the SmartPoint, and this alarm is transmitted to the FlexNet Head End System, where it can trigger a low battery report. The low battery alarm field can be monitored daily by automating this alarm report within the software.

Although battery voltage and longevity are dependent on several key factors, such as endpoint temperature and specific duty load (for example, lots of two-way on-demand readings), this low battery alarm typically gives the user a minimum of six to 12 months’ advance warning of a critical battery condition. Since the battery temperature and voltage is measured and transmitted to the FlexNet Head End System every four hours, and this information is readily accessible in the software GUI and FlexNet database, the system can closely monitor and report on potential battery issues, giving the user the utmost clarity on battery status.

D12 All electrical components are fully potted and hermetically sealed. YES Comply.

D13
What is the default transmission level for sending data from the transmitter to the collectors, and from the collectors to the AMI server? (1 watt versus 2 watt, licensed versus unlicenced)

REFER TO

COMMENT
FlexNet SmartPoints communicate at up to 2-watts of power. While basestations operate at up to 16 watts of power to provide overlapping RF coverage of endpoints, communication with the FlexNet Head End System is accomplished through City of Burbank Water and Power​'s chosen backhaul solution.

D14
Can the default transmission power level be changed? Describe the conditions for AMI and AMR transmissions as a dual mode operation or reprograming condition.

YES
Water FlexNet SmartPoints can take advantage of three (3) different transmit modes: normal, boost, and mPass, to improve signal propagation without the installation of other collection equipment. This is a unique feature of the FlexNet system, and a tremendous benefit. Endpoints are usually set in the normal mode during the initial deployment.

Transmit modes are set automatically during the installation process. The programming equipment verifies the signal- to-noise ratio (SNR) and adjusts the transmit mode accordingly. This process automatically sets the transmit mode to assure reliability. SmartPoint transmit modes can also be changed over the network – without a truck roll – in order to “tune” the system to work as effectively as possible in the future, with the minimum amount of infrastructure. This tuning process is a normal part of the system check that Sensus will perform on your network to insure its performance once installed.

Normal and mPass modes result in no battery degradation. In very limited instances, meters installed in challenging RF locations do require additional assistance to reach a FlexNet Basestation. SmartPoints in these types of locations are programmed to operate in our extended range mode called Boost Mode. Boost Mode reduces the baud/symbol rate used to send the message, thus increasing the decibel (dB) level of the transmission. Endpoints configured in boost mode will have the number of daily transmissions reduced to preserve battery life. MPass mode is a alternative method of helping a meter communicate via a neighboring meter in a better RF location to transmit its messages back to the head end software.

D15 Data shall be transmitted between the transmitter and collector encrypted. YES The FlexNet system supports end-to-end AES-256 bit encryption including water AMI endpoints.

D16 Please indicate the recommended mounting location for the transmitters (i.e. inside, outside)

REFER TO

COMMENT
It is preferred for all 520M SmartPoints to be mounted through the existing meter box lid. To facilitate the SmartPoint’s installation, a 1.75” hole will be drilled into any existing or new meter box lids (note: all new meter box lids can be supplied with a pre-drilled hole). When modifying an existing meter box lid, the depth of the lid must be no more than 1.75” in thickness. No mounting brackets are required for standard pit set installations.

Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-80
D17 What is the minimum and maximum length of cable between the register and the transmitter?

REFER TO

COMMENT
We anticipate the majority of meter sets will be exterior and inside a meter box. Accordingly, in most scenarios the meter and SmartPoint will within twelve inches of each other and not require long spans of cabling to connect the devices. Cabling is not supplied with the SmartPoint. Aqua-Metric anticipates connecting SmartPoints using cable from existing BWP meters.

D18 The transmitter is capable of utilizing an Itron connector for linking the transmitter to the meter register. YES The recommended Sensus 522M Smartpoint is designed to accept an Itron connecter from the existing meter register.

D19
Describe alternate options for transmitter connectivity should the network fail to reach certain areas of the service area. These options are described in the comments section. BWP prefers alternatives to cellular connectivity.

REFER TO

COMMENT
Please refer to the enclosed Supplemental Responses to Attachment F, Requirement D19 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) D20
The transmitter is compatible with Neptune Ecoder and Proreader, Sensus Protocol, ABB Watermaster, Siemens Seametric, and Elster EVOq4 encoded registers
YES
Comply.

D21 Describe the data retention characteristics of the transmitter in number of days and hourly reads.

REFER TO

COMMENT
Water SmartPoint communication modules store up to 35 days of hourly reads in non-volatile memory.

The SmartPoint reads the meter register hourly, and these hourly reads are transmitted six times per day. Sensus’ standard 20-year warranty is based on this read and transmission rate. Mobile collection and fixed-base collection do not differ in their maximum number of reads.

When SmartPoint memory storage is exceeded, the oldest read is overwritten with the newest read to ensure that the latest reads are available while maintaining a constant storage size.

D22 The transmitter is fully operable (compatible) with all existing meters as presented within the BWP water utility system. YES Comply.

D23 Does the transmitter have to be programmed or modified to accept different makes or models of meter registers?

REFER TO

COMMENT
The Sensus SmartPoint is able to communicate with all meter registers that have an industry-standard UI 1203 protocol. Refer to Appendix - Tab D_Transmitters, SmartPoint Module Compatibility Quick Guide for a full listing of compatible meters.

D24 Once the transmitter is installed how long before the signal is confirmed on the AMI network?
Upon activation, the SmartPoint sends a series of initiation messages containing the meter number, SmartPoint ID, register ID, latitude and longitude coordinates, meter units of measure, and register resolution. When the FlexNet Base Station receives transmissions from a SmartPoint, the meter is automatically registered, and the SmartPoint number and meter number are linked in the FlexNet Head End System’s database.

D25 The installer is able to confirm the transmitter is communicating to the network prior to leaving the premise. YES Once the SmartPoint is programmed, FieldLogic software displays that a successful activation has been completed. The software shows the signal to noise ratio (SNR) and which base station the SmartPoint is communicating with.

D26 If an transmitter is not reporting to a collector or the AMI server,the transmitter be read with a handheld unit remotely. YES Current Base. The transmitter can be read by either a compatible handheld paired with a CommandLink device (Walk- by) or a Vehicle Gateway Basestation (Drive-By.)
D27
The transmitter can operate in both AMI (fixed nework) and AMR (drive- by/vehicle gateway) modes. Please describe the process for collecting reads in AMR mode and at what interval AMR receives reads.

YES Please refer to the enclosed Supplemental Responses to Attachment F, Requirement D27 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) D28
The proposed solution guarantees forward compatibilities of the transmitter to be supported on the proposed network and applications for a minimum of fifteen-year operational period.

YES
Sensus has proven our commitment to design new products with both forward and backward compatibility in mind.

We maintain backward compatibility with all FlexNet-enabled AMI solution components. Sensus began deploying 2- way water SmartPoints in 2011 and all components are still in operation today. Sensus’ commitment to support all deployed endpoints allows FlexNet customers to continue to use first generation components in parallel with new technology.

Meter designs adapt as technology changes, but the system continues to support the meters previously installed and the functionality they provide. When possible, firmware upgrades to the endpoints or the infrastructure may enhance performance or add new capabilities within the limits of the deployed hardware. Sensus continues to preserve this backward compatibility with all meters deployed in the field today by testing and verifying backward compatibility prior to releasing new products.

We regression test every new version of our FlexNet Head End System against legacy FlexNet Head End Systems and meters to ensure this compatibility. As a result, no endpoint is left behind. If new AMI capability is needed, it can be added to the existing infrastructure through software updates. There is no need to replace infrastructure. The network will continue to function with all devices, old and new for Sensus full warranty duration of 20 years.

D29 How does your solution defend against reads to transmit exceeding the capacity to transmit. YES FlexNet SmartPoints have been designed for use on their respective water meters. Each is fully compatible with the reads supported on its meter type.

D30 The transmitter has the ability to receive firmware updates through automatic OTA push. YES Comply.

D31
D32
D33
D34
D35
D36
D37
D38
D39
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-81
E1
Responder shall describe the proposed software architecture, introducing the various components of the head-end system and analytics software, and provide a high-level overview of key interface points to conceptualize the data flow from meter to the utility's existing MDMS. Responder may utilize the solution MDM as a long as it interfaces with Siemens effectively without loss of function.

REFER TO COMMENT
The high-level system architecture of the FlexNet system comprises FlexNet-enabled endpoints which communicate wirelessly to long-range FlexNet Base Stations via the FlexNet communication network. The base stations pass the data to the FlexNet Head End System software, which interfaces with the utility’s existing software systems and passes the appropriate data, such as billing and outage data, to each. FlexNet system communication is completely two-way from end to end.

The Sensus FlexNet Head End System comprises a set of services that provide data storage, a Graphical User Interface (GUI), APIs, reports and diagnostics, and optional value-add applications. The result is a clean delineation of solutions without the utility being charged for features they do not need. The application layout enables the FlexNet solution to be configured with what the utility needs without requiring unnecessary software.

The interaction between the Sensus RNI and MDMS software will be a CMEP interface for consumption / alarm / inventory, and MiltiSpeak for two-way commands such as on-demand reads and disconnect/reconnect.

E2
Responder shall detail how the proposed solution is compatible with other municipal software (i.e. BWPWorks WOM), and detail the functionality unique to these integrations, if any, and any additional integration costs.

REFER TO COMMENT
The Sensus Professional Services team is well-versed in the integration of the FlexNet system with other third-party platforms and systems. Sensus has participated in more than 1,300 FlexNet deployments, with integrations to one or more systems in each deployment, and welcomes the opportunity to discuss integration options with our utility customers.

The interaction between the Sensus RNI and MDMS software will be a CMEP interface for consumption / alarm / inventory, and MiltiSpeak for two-way commands such as on-demand reads and disconnect/reconnect.

E3
Responder shall commit to helping test all interface components and support a testing environment (separate from production) and work with the utility's CIS Responder to provide data integration testing for a success rate of 100% before the meter replacement moves into production.

REFER TO COMMENT
Sensus Professional Services manages your entire end-to-end integration requirements. We work with both utility and third-party vendor stakeholders, as needed, to identify the integration requirements, such as data flows and integration methods. Once we understand the complete solution requirements, we begin integration work based on a supplemental Statement of Work.

As part of this work, Sensus performs the testing and validation of integration between the AMI and the utility's third- party systems. This testing will verify that the data and integration points are flowing as outlined, per technical and business requirements.

Our testing and validation services include test consulting services that assist in creating and executing test scripts.

E4
Responder shall provide a proposed data integration testing plan, including architecture design, data mapping, API and/or interface requirements, documentation and testing utilizing the City's TIBCO Enterprise Service Bus. The full costs of the integration shall be specified and detailed in the pricing sheet.

REFER TO COMMENT
Sensus Professional Services manages your entire end-to-end integration requirements. We work with both utility and third-party vendor stakeholders, as needed, to identify the integration requirements, such as data flows and integration methods. Once we understand the complete solution requirements, we begin integration work based on a supplemental Statement of Work.

As part of this work, Sensus performs the testing and validation of integration between the AMI and the utility's third- party systems. This testing will verify that the data and integration points are flowing as outlined, per technical and business requirements.

Our testing and validation services include test consulting services that assist in creating and executing test scripts.

E5
Responder shall provide the capability for the utility to collect data via walk-by/drive-by as needed during the deployment. Please detail how the accommodation of alternative data sources and read collection will be supported by the Responder and the AMI software.

REFER TO COMMENT
The water SmartPoint communication module is a true migratable solution; it supports the ability to support walk- by/drive-by initially with the ability to automatically transistion to sending its messages via the FlexNet network once it has been installed. Sensus supports a full solution for walk-by/drive-by including handhelds for walk-by reading and the Sensus Vehicle Gateway Base Station (VGB) equipped with AutoVu software for drive-by data collection. For both reading types, the Sensus AutoRead Software, installed at your office, is used to collect the readings and pass them on to your billing system.

Later when the FlexNet is installed, the SmartPoint programmed in a walk-by/drive-by mode will then connect to nearby FlexNet Base Stations. The SmartPoint will then synchronizes with FlexNet Network and begin operating in fixed-base mode, transmitting it hourly readings every four hours.

E6
Responder will be required to automate transmitter swap data via the electronic transfer of new transmitter data to the Utility Billing Software. Responder shall provide a customizable file layout structure to interface with utility's CIS.

REFER TO COMMENT
Sensus has supported many of our customers with their transistion from a walk-by or drive-by FlexNet SmartPoint solution to a fully functioning FlexNet point to multipoint Smart Utility Network. Our Professional Services team is well versed in helping our customers interface Sensus solutions with downstream utility systems like your billing system. CMEP files are one of the common file structures used to pass billing data, and these files are very flexible to support the configuration your system requires.

E7
Responder must provide all software, including third party software necessary for BWP staff to operate and manage the AMI system and clearly list any requirements for accessing or operating software YES The HES is available as Software as a Service (SaaS) model with no utility software requirements other than a standard web browser.

E8
All Responder-supplied software must include documentation indicating the software’s designer, owner, and licenser, and detailing the terms and conditions, including total cost of maintenance by the Responder. Software license and warranty shall cover all patches and upgrades, including new versions, for the life of the system at no additional cost beyond annual licensing. All software versions should be made without need for any on-premise updates.

YES
Sensus provides its utility customers with online access to all available documentation. This is accessible throughout deployment so that you can refer to them for the life of the system.

All systems and components included in the FlexNet system have associated documentation to describe proper installation. A description of the FlexNet Head End System software interface and a guide to its operation are contained in the online help files.

E9
Responder shall provide a table that, for each Responder module/component/product, lists: a)
Product Name, b) Current Version, c) Product Functionality d) Required O/S and where it
resides; desktop or server, and whether the client application (where applicable) is thick-client
or thin-client
YES
Product Name: FlexNet Head End System
Current Version: 4.11
Product Functionality: The Sensus FlexNet Head End System comprises a set of services that provide data storage, a Graphical User Interface (GUI), APIs, reports and diagnostics, and optional value-add applications. This software is offered as a SaaS solution and will be housed in Sensus' Tier IV data centers.

Local use PC Required O/S: N/A - only browser needed
Thin or thick client: Thin client, compatible with Google Chrome, Microsoft Edge, and Mozilla Firefox.

E10
Responder shall identify any APIs (Application Programming Interfaces) that are currently available or soon to be released that allow integration and data migration between third party software providers that the utility may have or consider, such as work order systems or the CIS.

YES
The FlexNet Head End System logs and process requests from other systems.

Third-party systems use standard APIs to request On-demand Reads, Connects, Disconnects, and other outage detection, home area network, and demand response commands.

E11 Responder shall identify any training videos or self-help resources that utility staff will have access to for reference. YES After system acceptance, easily accessible online resources provide ongoing support to your staff. Sensus' training site includes videos, manuals, and other self-help resources for utility staff.

E12
Responder shall provide training to Utility Staff that is comprehensive enough to enable staff to effectively operate all systems and software, maintain the system, and install all products offered. Proficiency will be determined according to the Customer Acceptance Plan to be defined prior to contract signing. The price as listed in the pricing sheet shall disclose all travel related expenses.

YES
The Sensus Customer First philosophy is evident in our approach to training. Ensuring a seamless transition to the FlexNet system is Sensus’ top priority for utilities during the training process. Our Education and Training Services team designed its curriculum to transfer knowledge as efficiently as possible to personnel so that utilities can better serve their customers from day one.

Sensus offers a three-phased training plan that supports you during every stage of the deployment – and throughout the life of the system. We have honed this approach with the experience gained from more than 1,300 deployments.

After system acceptance, easily accessible online resources provide ongoing support to your staff. In addition, Sensus offers follow-on training to keep your team knowledgeable and up-to-date.

General

RESPONSE COMMENTSFUNCTION OR QUALIFICATIONS- SOFTWARE
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-82
E13
Responder shall present a product development roadmap outlining the vision and strategy for the future of the proposed system. Include a description of the upgrades and enhancements that are in the planning or design stage. Responder should provide documentation to support future scalability and expandability beyond what is initially required in this phase.

REFER TO COMMENT Please refer to the enclosed Supplemental Responses to Attachment F, Requirement E13 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) E14
Responder shall detail the export capabilities of all systems; the utility prefers the ability to export any report to Excel, SQL, Oracle, PowerBI, PDF, CSV, or text file.

YES
Sensus provides extensive standard and customizable reporting capabilities through both the FlexNet Head End System and the optional Sensus Analytics suite of applications, as well as a library of out-of-the-box reports to support utility operations. Reporting functionality includes both network detail reporting and endpoint reporting. Reports can be directed to a printer, screen, or data file and data can be exported in standard CSV format.

E15
The Responder supplied software shall be supported for a minimum of 15 years with 20 years desired. This includes enhancements, patches and corrections of “bugs”, at no additional cost to BWP beyond the annual maintenance fee. Successful Responder will be required to provide a “standard” source code escrow agreement and warranty or be willing to provide all source code to BWP should the Responder cease to be in business.

YES
As part of our SaaS offering, our data center teams perform all hardware maintenance and software patch installation, updates, and upgrades to ensure that your team has access to all the latest features and capabilities that FlexNet has to offer.

Sensus supports an escrow, but only for customers who purchase the software license; escrow does not apply for SaaS customers.

E16
BWP will maintain its existing MDMS (Siemens). Proposing Responder shall describe how their proposed MDMS will interface with or be replaced by this existing MDMS. If the proposed MDMS will not be implemented due to ability to utilize BWP's existing MDMS, for line items that are not relevant due to that, please denote N/A. Detail the notification timeline for any changes to BWP's existing MDMS.

REFER TO COMMENT We are proposing to utilize BWP's existing Siemens MDMS.

E17
Responder to describe if MDMS is to be hosted by the Prospective Responder on server hardware at a remote secure data center or, if the utility desires to manage onsite, what the server requirements are to do so.

REFER TO COMMENT
N/A
E18
If the solution proposed is SaaS, please describe all components included in the coverage, such as head-end hardware and software, annual maintenance, licenses, support, etc.

REFER TO COMMENT
N/A
E19 The MDMS shall be accessed using City's preferred Internet browser (Edge or Chrome). REFER TO COMMENT N/A
E20
The MDMS shall be provided as a perpetual unlimited license to use the software with the supplied system, provided the annual maintenance agreement is upheld. A copy of the Responder's Service Level Agreement should be provided as an attachment.

REFER TO COMMENT
N/A
E21
The MDMS must interface with the utility's CIS to provide reading files.

Responder shall describe the process for obtaining a read file for billing.

REFER TO COMMENT
N/A
E22
The MDMS shall provide the ability to generate error reports that identify which endpoints and data collectors have been inactive for a certain period. Proposing Responder shall describe ability to push alerts or equipment errors to BWP's existing MDMS. BWP emphasizes system ability for push alerts based on customer usage settings for purposes of water conservation.

REFER TO COMMENT
N/A
E23
The MDMS must provide for proactive exception alarms that can notify utility personnel via email or SMS text of desired exception conditions.

Can be customized by threshhold, groups, user types, geographic location.

REFER TO COMMENT
N/A
E24 Responders must describe any unique features that their MDMS provides to assist in water conservation efforts. REFER TO COMMENT N/A E25 Responders must describe any unique features that their MDMS provides to assist in Customer Service efforts. REFER TO COMMENT N/A E26
Responders must describe any other unique features that their software provides to BWP to improve overall utility operational efficiency and management of the AMI system i.e. on-demand reading.

REFER TO COMMENT
N/A
E27 The MDMS shall be capable of reading a meter "on demand". REFER TO COMMENT N/A E28 The MDMS shall have the ability to remotely disconnect/reconnect meters that have that function built-in. REFER TO COMMENT N/A E29
The MDMS shall provide standard operational reporting to include:
meters and associated reads, meter communication failure, zero consumption, continuous consumption, vacant consumption, high usage, reverse flow events, leak events, tamper, etc.

REFER TO COMMENT
N/A
E30
The MDMS shall provide standard analytics reporting to include: high bill report, historical use trends, revenue forecasting, leak detection, etc. Responder should detail how robust the reporting within MDMS is, providing a concise list and description of the pre-defined reports available

REFER TO COMMENT
N/A
E31
Responder shall describe what capabilities the Utility will have to modify existing reports or create new reports as desired, and any additional customization costs.

REFER TO COMMENT
N/A
E32
The MDMS shall have the ability to have user-defined aggregated meters that can be configurable in a virtual meter or DMA group.

Describe the methods for defining virtual or grouped meters and the ability to query and export any associated data related to these created groupings.

REFER TO COMMENT
N/A
E33
Responder shall confirm employees can access the MDMS with Android or iOS cell phones or tablets or if any specialized devices are needed to access the MDMS or AMI data of any kind (including network support).

REFER TO COMMENT
N/A
E34 Responder proposed software should operate and/or integrate into an existing Linux, Windows, VMS based operating system environment REFER TO COMMENT N/A
E35
The HES must secure and/or encrypt data during transmission.

Proposing Responder shall describe this process and protections in place to protect data being transmitted.

YES Please refer to the enclosed Supplemental Responses to Attachment F, Requirement E35 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) E36
AMI solution must provide an authorization process to validate any individuals “right of access” to the system Head-End or subsequent control and monitoring screens.

YES Please refer to the enclosed Supplemental Responses to Attachment F, Requirement E36 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) Head End System
Meter Data Management System
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-83
E37
The AMI Solution must provide for data integrity to provide assurance that data as transmitted, displayed, or received by an end-device has not been tampered with.

YES
Fully compliant.

E38
Responder’s solution must interface to existing Siemens Meter Data Management solution currently in use. If proposed solution does not integrate with or interface to the exising MDM solution, Responder should describe how their MDMS solution will be implemented and integrated in the narrative portion of the response.

YES
The Sensus Analytics MDM Software supports a variety of methods for integrating with third-party applications, including:
• Flat file exports of CMEP, HHF, and MVRS to feed MDM, CIS, and OMS systems with registry reads, interval data, and alarm events.
• MultiSpeak web services for meter reading, customer billing, outage management, meter management, and meter lifecycle functions.
• MultiSpeak web service, including the MDMClient meter reading web service, which is capable of transmitting real- time readings to the MDM as the Utility receives them and ensuring that they are not duplicates. This real-time integration is a huge advancement over daily flat file exchanges used by many utilities today. • CIM interfaces for on-demand reading, power status verification, interval data delivery (auto-push), meter event delivery (auto-push), and remote connect/disconnect.

FlexNet has been successfully integrated with the following systems: NISC; Sienna, ABBB; DataVoice; MilSoft; Pyxis; Savage ODS; SEDC; PayGo; Jomar; iVue OMS; Sensus Analytics; SmartGrid CIS; ESB; ESInitials; Itron MDM; UISOL; IBM ESB; Allegate CIS; GE OMS; MeterSense MDMS; eMeter; Oracle; Siemens; Entergate; and OATI.

If any custom integration is needed outside the standard APIs, we can identify requirements during our workshop.

Sensus is an active and influential voting member of the MultiSpeak organization. They continually introduce and propose improvements to MultiSpeak standards. Additionally, Sensus actively participates in CIM working sessions to provide feedback and advice.

E39
The HES must accept from MDM account, service point and hard meter configuration data for meters or communication modules that have been installed in the field. This is to indicate to the AMI Data Collection system which meters or communication modules should be heard from.

REFER TO COMMENT In the FlexNet system, the FlexNet Head End System automatically maintains knowledge of which meters are installed on the system, their configuration, and their expected report times. For example, when a meter is reprogrammed, it will communicate its new configuration to the head end automatically.

E40
AMI Data Collection Head End to provide MDM with the current soft meter configuration information
REFER TO COMMENT The head end can interface with MDM to pass along information needed. Sensus' Professional Services team will engage with yours to define the scope of the work and implement it. Sensus recommends an Integration Workshop, which we will run, with your team for each integration. Each integration will include a fee for the work.

E41 Accept AMI Data Collection Head End commands from MDM to change meter configuration parameters REFER TO COMMENT This capability can be supported using a custom integration. Sensus' Professional Services team will work with yours to define the scope wanted and implement the integration.

E42
AMI Head End to supply MDM with outage/restoration notifications at all levels of the system

REFER TO COMMENT
Outage and restoration alarms from electric meters are supported on the FlexNet network, and the performance of these important messages is high on a FlexNet system. M400B2 base stations support a minimum of 8 hours of on- board battery backup and continue to process all in-coming messages normally. This extended performance during an outage coupled with the FlexNet system's point to multipoint architecture ensure that electric meters can send their alarms directly to the network and are not reliant on a series of other meters (which may already be powered off) to get their messages out.

E43
The AMI Solution must accurately maintain and report system time synchronization across all devices to ensure accuracy of data including automatically adjusting for daylight savings time.

YES
Fully compliant. Sensus uses a GPS receiver and an NTP server as backup.

E44 The AMI Head End must have the ability to support multiple communications media, including radio and fiber. YES Current Base.

E45
BWP captures and transmits register reads in CF. For billing purposes, Oracle CCB truncates the reading to convert it to HCF. BWP desires the read resolution of CCF be maintained and that the MDM be able to convert the interval value and daily usage value to HCF. The HES storage should be a minimum of 30 days with 45 days at the transmitter.

REFER TO COMMENT
The FlexNet SmartPoints for each water meter type are designed to support that meter's measurement resolution. A SmartPoints transmit hourly readings to the FlexNet system every 4 hours where they are immediately sent to the head end. The SmartPoint can be configured to transmit its readings in gallons or cubic feet. The integration from the head end to your downstream systems can be set up to pass the readings in your desired units. SmartPoints retain their data for 35 days. Base stations normally don't store readings; instead, they are designed to immediately pass along meter readings to the FlexNet Head End System. The head end stores data for 60 days.

E46 Responder proposed software should operate and/or integrate into an existing Linux, Windows, VMS based operating system environment YES The Sensus Head End Software is accessed via a secure connection through a web browser (sometimes referred to as a thin client) of the user’s choice. There are no applications or programs that must be installed, maintained, or upgraded. Additionally, no browser plug-ins are required, minimizing long-term user computer maintenance and avoiding software that could result in security weaknesses. Use of the browser removes the dependency on the hardware platform and therefore is available on desktops, laptops, and mobile devices.

The Head End system software is fully tested with Internet Explorer 11, Edge, and Google Chrome. Although we do not directly test with other browsers, we will support any issues that are discovered with other web browsers.

User access is secured using SSL encryption via SHTTP. Sensus routinely configures access to the SaaS head end through the utility site-to-site VPN; therefore requiring two levels of validation: 1) to get into the utility network and 2) to get into the head end system. Depending on customer requirements, log-ins can be managed with IP addresses or with a host name with DHCP capabilities.

E47
Responder shall provide a Project Manager with extensive experience in system software interfacing to guide the interface project and all training on the HES. Characterize on-line and on-demand training programs with onboarding features and flexibility for on-site as needed.

YES Aqua-Metric understands and complies with this requirement. Please refer to the enclosed Vendor Personnel Overview for detailed information regarding Aqua-Metric's proposed management team as well as Appendix - Tab E, Sensus FlexNet System Training.

E48
Responder shall submit integrations standards that detail the file specifications and provide a data transfer overview for the interface between the HES and Utility's MDMS and should include the automation of register change-out and the reading collection for billing process.

YES
Aqua-Metric understands and complies with this requirement. Furthermore, Sensus and Aqua-Metric have worked with Oracle CC&B CIS on past projects. Sensus has performed more than 1,300 integrations between the AMI head end and various 3rd party applications including MDMS and CIS. We support a utilizing transfer of information via customizable CSV file, or the use of a real time API set through MultiSpeak. Upon award, the integration process starts with a Planning and Discovery Workshop, in which we partner with you to examine solution design, integration points, and data flows. During this workshop, we identify the most appropriate integration methods for each integration point.

E49
Responder shall train on the process of obtaining readings (uploading and downloading data from the reading devices from the AMI system software).

YES Please refer to the enclosed Supplemental Responses to Attachment F, Requirement E49 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) E50
Responder shall train utility staff on the reports offered within the HES.

Training shall include facilitation of report automation. YES Once the infrastructure is installed and the system has at least two weeks of data for a sampling of meters, we will have overview training that provides a one-hour overview of the system with an additional two-hour session which includes billing and reporting.

E51
Responder shall provide training and supporting documentation on error coding, messaging, and alert/alarm overview and management (to include definitions and recommendations for resolving alerts/alarms).

YES Current Base.

E52
Responder shall provide detailed training to the utility on the management of the network, to include understanding network alarms and diagnostics and key troubleshooting steps.

YES Current Base.

E53
Responder shall offer and include in the pricing sheet optional follow- up training for the utility after system has been operational for 6 months.

YES As long as the City maintains their annual support services with Aqua-Metric we can provide additional training services to the City, as needed, beyond the initial training program.

HES Training
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-84
F1
Responder should describe in detail the cyber-security measures in place to protect the network, equipment, software, and customer data and provide compliance with, but not limited to, ISO/IEC 27017 and ISO/IEC 27018

REFER TO

COMMENT
End-to-end integrity of data and communication of data within the system is a key component of the security model used throughout the system.

Beginning at the endpoints, we achieve physical integrity of the devices through physical locks and seals. We also validate the integrity of the firmware installed in the endpoint through the meter’s cryptographic key and CRC checks to ensure the image is valid and has not been altered during transmission.

We safeguard integrity of the communications to and from the endpoint via authenticated messages that use the endpoint’s unique cryptographic key and the AES-CCM algorithm. This approach ensures that communications originate from the head end system and have not been altered during transmission. Communications with the meter include a time-based quantum to prevent replay attacks or retransmission of communications.

Sensus is the first Advanced Metering Infrastructure (AMI) company to achieve overall cybersecurity certification, after an eight-month collaborative effort with GE Digital. Sensus has achieved the GE-Digital Achilles Practices Certification (APC), a security best practices benchmark, in addition to the Achilles Communication Certification (ACC) maintained for major releases of the Sensus FlexNet AMI communications system.

Sensus' SaaS solution complies with ISO/IEC 27001:2013 and ISO/IEC 27017:2015.

F2
All SaaS shall be accessed using a secure socket layer (SSL) protocol with a trusted certificate from a certification authority (CA). Describe the security certifications currently held by the proposed solution.

YES Please refer to the enclosed Supplemental Responses to Attachment F, Requirement F2 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) F3 SaaS data shall be secured in Tier IV SSAE 16 certified data centers. YES Sensus operates two world-class, SSAE 16 Tier IV data centers in the United States for US-based utilities.

Sensus data centers (DC) are geographically separated to provide two availability zones in the US. The primary data center for the west is located in Boise, Idaho, and the primary data center for the east is located in Raleigh, North Carolina. The Availability Zone closest to the customer acts as the primary data center, and the Disaster Recovery (DR) environment is hosted in the other Availability Zone. In the data centers, the FlexNet system is fully segregated and managed by Sensus employees.

F4 SaaS data shall be maintained in (or replicated to) more than one data center. YES Fully compliant.

F5 SaaS data file backup shall be properly scheduled and stored in a secure location. YES
Data Backup And Restoration Capabilities
Sensus currently operates three active and geographically dispersed data centers in North America. Data centers are connected over high-speed, private line communications with data synchronization. Sensus maintains SAS-70 type 2 certification for all of its U.S. data centers. Facilities are manned 24x7 with redundant power, communications, and generators. Two-factor authentication is required for access. There is no single point of failure in any layer of the disaster recovery infrastructure.

Sensus provisions the FlexNet servers in secure, fault-tolerant data centers in Boise, Idaho, Raleigh, North Carolina, and Toronto, Canada.

Both the Boise and Raleigh Data Centers are Tier IV locked-down facilities which each site having redundant power transformers with dual power sources for every server in the facility, as well as redundant battery backups and redundant Diesel Generator backup tested on a routine basis. We feature multiple path internet services as well as multiple path private connectivity between the data centers. Firewall and network devices are redundant. All servers are replicated at each facility. Flash Drive Disc Storage with Annual Penetration Testing provided by third-party services. Daily backups are performed and tested locally and remotely. Systems are monitored 24/7 by Sensus Network Operating Centers which utilize "follow the sun" approach to monitoring a security. Tier IV - 99.995% guaranteed availability.

Additionally, Sensus Analytics information is stored in AWS.

F6 SaaS data is the property of the utility and municipality and cannot be copied, shared, or sold by the Vendor. YES
Sensus understands the value of data privacy; the customer remains the owner of all right, title or interest in or to any Customer Data. Sensus does not share or copy data for any purpose other than the following conditions: (1) provide the Service; (2) analyze and improve the Service; (3) analyze and improve any Sensus equipment or software; or (4) for any other internal use.

The data center will retain user data as part of the backup and restore for two years at which time it is destroyed.

F7
Vendor shall promptly notify the utility of any unauthorized access of utility or customer data. SaaS database shall be fully retrievable by the utility and municipality.

YES
Current base.

F8
Responder should describe the data security in place to prevent and, in the instance of occurrence, recover, from cyberattacks and threats such as ransomware attacks.

REFER TO

COMMENT
In the SaaS solution, Sensus is responsible for protecting the FlexNet Head End System software from malware and ransomware. Sensus uses widely recognized commercial vendors and software for antivirus and malware, firewalls, and intrusion detection and prevention. Alerts are sent to the on-call administrators during on and off hours. Managers review the logs to validate that all alerts have been documented and acted upon. Should an incident occur, we deploy a documented incident response plan.

F9 Responder should describe any failover and disaster recovery provisions built into the system architecture. YES
Sensus has two data centers in the US, one in Boise ID and the other in Raleigh NC. One data center will be chosen as the production site or the utility and the other being the DR site. Failover is tested at least annually.

All existing Sensus SaaS customers currently have near-real time replication on multiple live data centers. For these data centers, the recovery time objective (RTO) is 48 hours. The recovery point objective (RPO) is 24 hours. If desired, Sensus is open to discuss enhanced RTO and RPO target levels, with reduced times available at an additional charge.

F10
Head-end system must provide robust data security measures to protect the utility's data; please describe the security and reliability protocols.

YES Please refer to the enclosed Supplemental Responses to Attachment F, Requirement C9 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) F11
Vendor shall describe server and network monitoring measures, backup process, and disaster recovery solution/plan that will be provided to the utility.

REFER TO

COMMENT
Sensus uses widely recognized commercial vendors and software for antivirus and malware, firewalls, and intrusion detection and prevention. Alerts are sent to the on-call administrators during on and off hours. Managers review the logs to validate that all alerts have been documented and acted upon. Should an incident occur, we deploy a documented incident response plan.

Further providing peace of mind to its customers, Sensus delivers in the most critical times. Sensus maintains a geographically separated disaster recovery head end system. When a catastrophic disaster event is declared, Sensus will fail over to the disaster recovery instance, guaranteeing that its utility customers have a live production system up within 48 hours (RTO) of a catastrophic event, with no more than 1 hour’s worth of data lost (RPO).

F12
Responder should detail any user permissions, access management, and device authentication protocols in place to prevent malicious or inauthentic access to the system.

REFER TO

COMMENT
To prevent local or remote logical access, we employ authentication and authorization mechanisms. Local or remote access to the system requires a username/password combination that can be integrated with a radius or LDAP back end to maintain only authorized access to the system.

Authentication and authorization provide for role-based access control, which enables control of critical functions (administration, communications, and security).

F13
The software shall comply with prevailing industry standard hardware, software, operating systems, databases, and user interfaces.

YES Please refer to the enclosed Supplemental Responses to Attachment F, Requirement F13 for response. (RE: Section X.

Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.) F14 Responder must provide AMI software upgrades, including all security updates and patches. YES Aqua-Metric understands and complies with this requirement.

RESPONSEFUNCTION OR QUALIFICATIONS- SOFTWARE SECURITY COMMENTS Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-85
F15
Responder should describe the process for releasing and applying upgrades, bug fixes, and patches and share procedures in place to ensure these releases are fully tested and validated prior to release.

REFER TO

COMMENT
The FlexNet Head End System is upgradable, and for SaaS customers, the upgrade is included and performed on the utility’s behalf. During the head end upgrade process, the rest of the system continues to function, and base stations store all received messages that cannot be delivered because of the absence of the head end system. When the head end system is back online, the base stations push all stored messages to the head end, bringing the head end up to date.

We produce new software releases based on several factors, including new solution content, software architectural changes, and addressing defects. Before the release is announced, the release must meet Sensus exit criteria—no gating issues after completion of 100% test case execution, with a minimum of 99% pass rate. Sensus views the release as being production-environment ready upon completed system and solution testing.

Sensus endeavors to provide our customers with comprehensive information about the software releases.

Release notes and Product Information Notices (PIN) highlight changes between releases.

F16
The Vendor shall assist the utility and its consultant on designing a strategy for conducting ongoing system monitoring and testing, (to include integration, performance, and systems).

YES
The System Acceptance Test Plan consists of a series of tests that build upon each other. We conduct these tests in stages to identify any problems early, and to establish confidence for proceeding with deployment.

Initial tests demonstrate that the products meet the functional specifications in accordance with the Agreement. Subsequent tests will help assure the customer that the FlexNet system will perform and scale to meet the specifications in the Agreement.

Before the project starts, Sensus partners with the customer’s project team to develop and finalize an SAT plan that is agreeable to all parties.

F17 Provide two-factor authentication for cloud solutions. YES Security is a primary focus for Sensus and our customers alike. In accordance with best practices, Sensus has introduced Multi-Factor Authentication (MFA) and recommends its use by all customers to add extra layers of security. The FlexNet Head End System’s implementation of MFA features a TOTP (Time-based One-Time Password) based solution, allowing tokens from a mobile device as an additional authentication step. MFA can be enabled at a user level.

F18
The system must be encrypted from register to end user application and must be compliant with current NERC standards as set forth in The National Electric Reliability Council (NERC) Urgent Action Standard 1200 – Cyber Security. Security requirements shall include general best practices and encryption at rest and in motion; YES
Sensus implements encryption across the entire FlexNet communication network.

Sensus tracks the requirements and standards that are published from NERC/FERC in order to provide products and solutions that can be implemented to comply or align with the applicable sections of the following standards.

NERC – CIP 002-009
This standard is used by our customers to deploy our products in their technology environment. There are nine sections to the standard. Several of these are specific to the customer’s environment or organization. Sensus has identified that these are not applicable to our products, and are the responsibility of the customer. The following are those areas:
~CIP-001 Sabotage Reporting
~CIP-004 Personnel & Training
Sensus has chosen to adhere to all other sections of the NERC-CIP requirements. Sensus has worked with customers to prepare documentation for compliance of our products implemented in their environment.

While we have traditionally complied with the existing NERC-CIP 002-009 and worked with customers to perform NERC-CIP compliant deployments, Sensus has also been tracking the changes for 010-011. These new requirements are planned to replace the existing ones and are closely related to the NIST SP800-53 standard. Sensus already complies with this standard, and has worked with a customer to perform an implementation based on this standard. The changes required to comply with the changes should be minimal.

Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-86

FUNCTION OR QUALIFICATION- INSTALLATION RESPONSE COMMENTS Installation Personnel
G1
All installations shall be supervised by a Contractor licensed by the State of California, either Class A or C36 (Plumbing) and subject to DIR Special Determination applicable to this project.

YES
G2
All site installation personnel employed on this project will be subject to background checks and shall, always, carry a suitable photo ID, a shirt bearing a logo, and/or other identification approved by the BWP.

YES
G3 All site installation personnel will sign NDAs provided by BWP in areas in which they are required. YES
G4
All Contractor site vehicles shall, always, display the name and phone number of the company performing the site installation and/or display a “BWP contractor” magnetic decal/sign.

YES
G5
Contractor must provide an on-site Project Manager for the duration of the installation period with responsibility for coordination of work, RTUs, scheduling, issue resolution, progression reporting, quality control oversight, and other supervisory controls necessary for meeting contractual requirements.

YES
G6
Contractor will present and maintain an active list of approved installers and other sub-contractors, along with credentials acceptable to the BWP, throughout the project. Approved installers must have completed pre-job briefings prior to starting work.

YES
Equipment and Inventory
G7
Contractor shall provide an installation field asset management tool that captures field data including current read, meter ID, GPS location at sub-meter accuracy, site photos, and install and operational status; data present in real-time or daily batch and must be accessible by the implementation project team comprised of the installer, BWP staff, and Project Team members; this data should be made available to download or export to Excel for authorized BWP staff and Project Team members.

YES
G8
Contractor shall be responsible for inventory management, receipt, and assume custody of stored material until ready to install. Contractor shall be able to provide accounting for the status of all equipment throughout the project (ordered, shipped, inventory, installed, RMA).

YES
G9
Contractor should have inventory tracking and billing validation or audit process established, please provide a description of this process and any tools or software used.

YES
Inventory Management:

Meter and endpoint inventory is tracked through Peak Workflow’s Inventory Management Module. Meter Manufacturer Files (MMF) for all materials are ingested into Peak Workflow. The MMF contains manufacturer serial numbers, product details, and descriptions for each specialized product delivered to the project (e.g. meters, registers, endpoint radios, etc.). Each serial number is barcode scanned and validated against the database during the installation process ensuring accuracy within all work order data.

Inventory accounting is updated in real-time within the inventory module, at completion of a work order through the mobile app.

Concord inventory reporting includes:

I.Total assets received (size and quantity)
II.Total available assets (in stock by size and quantity) III.Assets needed (to ship)
IV.Inventory availability by route
V.Remaining work orders by size vs available materials
G10
Prior to ordering material, Contractor shall notify BWP and the Project Manager of the recommended ordering quantities and types and receive written authorization to proceed with ordering. Validation of assets within CC&B (to avoid duplications) shall be performed prior to executing the order.

YES
G11 Bid pricing for labor shall be held for 180 days after project close-out. YES Installation Schedule
G12
BWP and Contractor shall establish a schedule for installation of the entire project.

On the first work day of each week, the Contractor will provide BWP an updated schedule of where work is planned for the next 2 weeks.

YES
G13
Contractor shall conduct installations by route or group of routes. Route groups should be based on geographic proximity or neighborhoods as determined by BWP.

BWP retains the right to prioritize routes or to reorganize priorities, both before the program begins, and during the program.

YES
G14
Unless approved in writing by BWP, Contractor shall complete at least 90% of the installations in one route or group of routes before commencing installation on the next route. Exceptions to the requirement to complete an installation may be granted by BWP.

YES
G15
Installer shall determine if work is required beyond the specified scope of the contract prior to installation. If so, the installation shall be considered "returned to utility" and becomes the responsibility of BWP for any repairs as well as installation of the transmitter.

YES
G16
Contractor shall be responsible for communicating any scheduling needs and all appointments for installation with residents and businesses shall be made by BWP employees.

YES
G17 Contractor shall propose normal work hours, which must be approved by BWP but shall not extend before 7:00am or after 5:00pm PST Monday through Friday. YES Installation Management
G18
Contractor will develop and submit, to be approved and accepted by BWP, a proposed installation calendar that includes blackout dates and cycle production rates.

YES
G19
Contractor must provide an installation management software that will be used during the project and describe the capabilities for managing the installation progress and the reporting features available.

YES
G20
Contractor will automate transmitter swap data via the electronic transfer of new meter data to the BWP Billing Software. Contractor shall provide a customizable file layout structure to interface with BWP's CIS.

YES
G21 Install work shall be tracked in near real-time with daily progress reports shared with BWP's Project Manager. YES
G22 Contractor should detail procedures for managing installation along one-way streets or other access limited areas. YES
G23
Contractor will be responsible for providing BWP with weekly status reports detailing the number of installations performed, problems encountered, work remaining and any schedule adjustments.

YES
G24 BWP and Contractor shall work together to define RTU special accounts and action required to complete install. YES
G25 Contractor will adhere to City safety policies and guidelines and will be subject to period inspection for compliance. YES
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-87
G26 Responder will coordinate with City to utilize City Call Center/hotline for all project related inquiries. YES
G27 Contractor will be responsible for traffic control for installation located in roadways. YES We understand from Addendum #3, Number 15 that services where traffic control may be required shall be addressed on a case-by-case basis with BWP. In cases where traffic control is required, BWP will assist the contractor with traffic control.

Transmitter Installation
G28 Describe in detail the site installation process in detail including tasks, assigned responsibilities and controls. YES
Please refer to the enclosed Supplemental Responses to Attachment F, Requirement G28 for response. (RE:

Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
G29 Contractor shall perform daily pre-job briefs open to participation by BWP staff and program managers to ensure staff is prepared for proper delivery of work each day. YES G30
Contractor shall be required to capture the following data at the point of install:
meter read, lid type, water service status (on/off) at time of replacement, meter size, new transmitter ID, additional appurtenances used, and field notes.

YES
G31
Installations will be digitally photographed before and after installation (includes meter current read, meter identification, and other information as may be required from BWP).

YES
G32
AII water meters' GPS coordinates shall be collected to map grade (sub meter accuracy) during installation. GPS coordinates in X, Y format should be made available for BWP to import into their work order management software via shape file (preferred format), KMZ, Excel, or csv.

YES
G33
Contractor will be responsible for digging dirt/debris within the meter box to a minimum depth of 3 4 inches below the top surface meter register as part of standard installation requirements. Materials and debris resulting from meter box cleaning shall be removed by the Contractor and disposed according to BWP directives.

YES
G34 Installer will test the new equipment after install to make sure it is functioning properly. YES
G35
Contractor is responsible for damage to water service laterals up to 24 inches on either side of the meter box. Contractor shall reseed and/or repair any damage to service property at its sole expense for installations and shall indemnify and save harmless the BWP from any costs for repair of any damage to the service property.

YES
If reasonably attributed to negligence during in the installation process; excluding existing faults, such as deteriorated pipe or fittings, substandard materials, existing substandard workmanship, or geotechnical conditions, which may cause failure or fault.

G36 Installation site shall be left in a clean and neat condition, equal to, or better, then the original condition of the site. YES
G37 Contractor shall be responsible for the proper disposal of cardboard and other debris. YES
G38
Contractor shall work collaboratively with BWP Project Manager and CSR staff to define and manage special accounts and scenarios that will be deemed as a RTU or address sensitive customers
YES
G39 Contractor installation asset management tool should be configured for tracking non- standard installs and RTU scenarios. YES
G40 Non-standard installs shall be reported to BWP, at a minimum, on a weekly basis. YES G41 All transmitters shall be activated by the Contractor as required according to manufacturer's procedures for commissioning. YES
G42
Contractor shall provide technical specifications and job aid content for transmitter troubleshooting, as well as supply all tools needed for access to meter pits and vaults.

BWP will be responsible for all installations in steel vaults where meters are greater than 3".

YES
Concord will comply with the stated requirements for meters 2" and smaller. It is our understanding from Addendum #2, Answer #5 that all transmitters on water services located in subterranean vaults (typically services >2”) will be retrofitted by BWP. Additionally, Addendum #3, Answer #14-j states that all transmitters located in Confined Spaces will be retrofitted by BWP.

Scrap Transmitters
G43 Contractor is required to present to BWP a transmitter disposal plan that complies with State and Federal laws for discarding of radio transmitting devices. YES G44 Contractor is to maintain chain of custody documentation for all scrap transmitters and other project debris regulated for disposal YES
Staging
G45
Contractor is responsible for all costs associated with staging equipment and materials unless otherwise agreed to by BWP. City requires material to be located out of public site in Contractor controlled conex type storage bins free of visual defects or placed in a manner that would create public opposition to their placement.

YES
G46
Contractor shall provide any workspace, restroom, or other facilities necessary for Contractor personnel as well as any necessary services to operate and maintain those facilities.

YES
G47
Contractor shall provide the necessary number of storage containers to accommodate Contractor materials at the staging site. Contractor will be responsible for the offloading and storage of all material delivered to the staging site and responsible for proper storage of material according to mutually agreed inventory management procedures.

YES
G48 Contractor shall provide any equipment or machinery necessary to manage project materials. YES
G49 Contractor shall provide any necessary security at the Staging Site, to include video monitoring. YES
G50
Contractor shall be responsible for the proper disposal of cardboard and other debris including , but not limited to, pallets, scrap lids. All waste disposal will be coordinated with the City's Recycling coordinator.

YES
Route Acceptance
G51
BWP and Contractor shall work together to define the exceptions and/or the conditions under which the route is considered completed due to special accounts.

As a proposed standard, Contractor shall complete at least 90% of the installations in one route or group of routes before commencing installation on the next route.

Exceptions to the requirement to complete an installation may be granted by the BWP. The BWP reserves the right for the BWP and Contractor to ensure all established criteria are being met on a route by route basis.

YES
G52 Contractor shall conduct quality assurance of installs per completed route, at a minimum, 10% of each route. YES
G53
Contractor shall provide for each completed route an electronic submission of a list of installations in that route containing per installation the premise identification number, service address, meter serial numbers, meter readings, endpoint serial number, GPS location of meter, installer name, and inspector name.

YES
G54
Contractor shall confirm that the meter serial number, transmitter ID and other important meter install information have been correctly captured in the automatic reading system database and/or the BWP’s project management database for each customer’s premises.

YES
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-88
G55
Contractor shall provide access to required digital photographs of meter installation photos (to include but not limited to the pre- and post transmitter install, and the current meter reading).

YES
G56
For final system acceptance and route sign-off, the AMI network must successfully obtain reads 100% of the meters in the network for no less than 98.5% of all available daily reads over a three-day window.

YES
G57
For final system acceptance and route sign-off, Contractor shall meet 100% of the meter transmitters installed achieving the design mode required to operate in two- way communications and to utilize all design functionality of the meter.

YES
G58
If the BWP finds discrepancies in the conditions of acceptance for 12 months after the date it was notified of installation, the BWP will remand work to the Contractor for correction.

YES
G59
Meter box lids vary in size and type and BWP will conduct a meter box inventory and strive to complete prior to issuing a Notice to Proceed (NTP) with the selected contractor. The contractor will provide time and materials quotation agreeable to BWP prior to issuing the NTP unless otherwise agreed to by both parties.

YES
G60 Describe how the packaging materials such as foam (polystyrene or expanded polystyrene) and protective bags (film) will be recycled or minimized. YES Concord will establish service with Waste Management for trash and commonly recycled items, such as cardboard, paper and everyday plastics. Typically, these items are collected through roll-off dumpsters, and collected on a regular schedule.

G61
G62
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-89

FUNCTION OR QUALIFICATION- TRAINING RESPONSE COMMENTS
H1
The number of trainees allowed for any or all types of training must be clearly defined in Proposer responses. Provide a training plan which outlines the requirements listed above. Plan should include facilities and resources required. Describe whether the training will be delivered via remote/web or onsite instructor led training.

Include in the RFP a sample of proposed training materials and training literature.

YES
We do not place a personnel limit on training sessions; as many people can attend as the utility has pace for or deems necessary.

Please refer to the enclosed Supplemental Responses to Attachment F, Requirement E49 for additional information. (RE: Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
H2
Contractor shall train BWP staff on best practice procedures for installation; BWP staff shall be given the opportunity to shadow the installer during the project.

YES
Aqua-Metric understands and complies with this requirement. YES- With Modification H3
Contractor shall conduct onsite training with BWP staff on the handheld equipment, software and processes for installation, commissioning/decommissioning, and troubleshooting. Detail training program in comments section and/or provide a detailed training plan in the written response
YES
Comply.

Please refer to the enclosed Supplemental Responses to Attachment F, Requirement E49 for additional information. (RE: Section X. Completed Technical Workbook, Supplemental Requirements to Attachment F - Technical Specifications.)
NO
H4
Contractor to provide training on warranty and RMA protocols and requirements. During the installation project, the Contractor shall remain accountable for all RMA but upon system acceptance, this responsibility will be assumed by the BWP.

YES Comply.

REFER TO COMMENT
H5 List the Standard Operational Procedures associated with the proposed solution that will be available to BWP YES
Comply, Aqua-Metric will provide complete user manuals containing a description and operation instructions for the BWP. These manuals include a description of how to use various software functions to address specific use cases. Manuals can be provided in hard copy, electronically, or both.

Additionally, Aqua-Metric and Sensus websites have readily available information that can be downloaded at any time.

H6 Software system training relevant to services and support system documentation for each software system supplied. YES Fully Compliant.

H7
Training of BWP’s maintenance personnel on the installation, operation, maintenance and configuration of proposed AMI system including collectors, repeaters, meters and endpoints. This training will include all hand-held devices where applicable. At the end of training, maintenance personnel will understand proper installation and maintenance procedures, as well as the utilization of the AMI headend software system.

YES Fully compliant.

Responder will supply, at no charge, application system documentation that is clearly written, user-oriented and includes:

H8 System overview description YES This will be supplied as part of scheduled training.

H9 System flow chart YES This will be supplied as part of scheduled training.

H10 File description and record layouts YES This will be supplied as part of scheduled training.

H11 Program functions and logic descriptions YES This will be supplied as part of scheduled training.

H12 Program listings YES This will be supplied as part of scheduled training.

H13 Descriptions of all system controls YES This will be supplied as part of scheduled training.

H14 Job control listings (if applicable) YES This will be supplied as part of scheduled training.

H15 Backup and recovery procedures YES This will be supplied as part of scheduled training.

H16 Standard operating procedures (SOP) YES This will be supplied as part of scheduled training.

H17 Screen layouts YES This will be supplied as part of scheduled training.

H18 Data entry procedures YES This will be supplied as part of scheduled training.

H19 Report descriptions YES This will be supplied as part of scheduled training.

H20 Description of all user messages YES This will be supplied as part of scheduled training.

H21 Operating system software documentation
(user manual) YES This will be supplied as part of scheduled training.

H22 Hardware technical documentation YES This will be supplied as part of scheduled training.

Responder shall provide training and documentation for user interface and system operations. Include any additional items not on the list below.

H23 System overview description YES This will be supplied as part of scheduled training.

H24 System flow chart YES This will be supplied as part of scheduled training.

H25 File description and record layouts YES This will be supplied as part of scheduled training.

H26 Program functions and logic descriptions YES This will be supplied as part of scheduled training.

H27 Program listings YES This will be supplied as part of scheduled training.

H28 Descriptions of all system controls YES This will be supplied as part of scheduled training.

H29 Job control listings (if applicable) YES This will be supplied as part of scheduled training.

H30 Backup and recovery procedures YES This will be supplied as part of scheduled training.

H31 Standard operating procedures (SOP) YES This will be supplied as part of scheduled training.

H32 Screen layouts YES This will be supplied as part of scheduled training.

H33 Data entry procedures YES This will be supplied as part of scheduled training.

H34 Report descriptions YES This will be supplied as part of scheduled training.

H35 Description of all user messages YES This will be supplied as part of scheduled training.

H36 Operating system software documentation
(user manual) YES This will be supplied as part of scheduled training.

H37 Hardware technical documentation YES This will be supplied as part of scheduled training.

H38 SOP's, training manuals, and additional system documentation be provided online or on CD/DVD in a printable format. YES This will be supplied as part of scheduled training.

H39
H40
H41
H42
Aqua-Metric Sales Company
4050 Flat Rock Drive., Riverside, CA 92505
P: (951) 637-1400

CONFIDENTIAL

ATTACHMENT 2
A2-90

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
Supplemental Responses to Attachment F – Technical Specifications Please find below responses to help clarify the comments made in Attachment F.

Tab C, Requirement C6 - Describe procedures that will be taken to identify and remove interlopers on the licensed frequency(ies) or overpowered signals on unlicensed frequencies. A frequency sweep shall be required before and after installation and results provided to BWP along with any required remediation actions.

One of the significant strengths of the FlexNet system is the utilization of FCC -licensed, primary use RF spectrum.

Sensus has the exclusive rights to the RF frequencies we use for our FlexNet systems. This licensed spectrum provides significant advantages over the crowded, low -power, unlicensed bands of other AMI providers.

Further, FlexNet's use of FCC-licensed, primary-use spectrum offers the very best protection from interference in the industry and provides Sensus and your utility the legal recourse in the event that interlopers do interfere with the FlexNet communication network. While Sensus has never had a serious issue with illegal interference that caused a network performance issue, this protection is very valuable and guarantees predictable, reliable AMI system performance for the life of your system.

In the event that any unlawful interference is detected, Sensus acts as spectrum manager and is responsible for resolving any issues with the interloper. We notify the interloper of the illegal interference, an d if they do not provide a remedy, we escalate the issue with the FCC. The interfering party faces stiff fines and even jail time if the interference is not resolved.

Performance on the FlexNet system is easily tracked using the head end software’s GUIs to monitor Read Interval Success (RIS) on your system’s basestations. The presence of interference is easily tracked because no one else is allowed to use the RF frequencies that will be assigned to your system.

Sensus already holds all required FCC licenses for our RF frequencies, so there is no delay or uncertainty in acquiring the required spectrum for your project. Additionally, we perform all license maintenance with the FCC for the life of the AMI contract. Sensus will also officially name your utility as the sub-licensee with the FCC for the duration of your system. As a result, you will enjoy the full protections and advantages that FCC -licensed spectrum provides, and you will also be legally authorized to use the FCC licensed spectrum for AMI operation within your service area for the life of the contract. FlexNet’s primary licensed communications are guaranteed and fully backed by the FCC with a fine of $10K per day for user interference. This provision ensures that your company has enforceable recourse in the case where an entity interferes with your RF transmissions for the life of your system. Other public frequency-based AMI systems can’t offer this valuable protection.

Years ago, Sensus purchased the exclusive rights to our dedicated, primary -use, licensed RF spectrum which your FlexNet network will use -- no other person or company is allowed to use your RF channels. This exclusivity enables long-distance communication over miles with high performance, and ensures low noise floors for your AMI network, enhancing communication performance for the life of your FlexNet system. Sensus continues to add more RF spectrum to our portfolio over time to provide even more future capacity for our customers.

Tab C, Requirement C8 - Describe the capabilities remo tely monitor performance of collectors including power, backhaul, and operational conditions.

Network Command Suite Overview: Making the investment in your AMI system is the first step in a utility’s journey to becoming a smart utility. Network management is the next critical step to ensure your investment is utilized and optimized to its fullest potential.

Complete network management entails configuration, monitoring, tuning, optimizing, and troubleshooting of the AMI solution. Sensus’ Network Command Suit e enables utilities to perform these five essential network management tasks:

ATTACHMENT 2
A2-91

4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential

Network Metrics Overview: Network Metrics helps utilities fully realize the capabilities of the FlexNet communication network. This network management application that reports the health of the network using charts, tables, graphs, and statistics – all displayed on a fully customizable dashboard.

Users can select the metrics they want to view, and then view that metric across a specific time period. Network Metrics includes dashboards for alarms, system- level statistics, endpoint statistics, and basestation statistics. The application maintains all customized configuration on a per -user basis, enabling each user to configure their own settings and view.

To customize the s ystem dashboard, users can add the modules, or dashlets, that show the most relevant information for their role. As a default, the application displays the Read Interval Success and Throughput dashlets.

In addition to the many options available to customize the dashboard, users can also customize the filters for each page. These filters enable you to target and display the exact information you need. Multiple filters can be applied to the Global Map, Alarms list, Basestation list, Radios list, Devices list, and History log. Regardless of the type of data, default chart options show data over a 24-hour, 7-day, or 30-day period, as well as over custom time periods.

Real-Time Troubleshooting and Monitoring
• Network Metrics monitors the performance of the FlexNet communication network by measuring:
• Signal strength: Shows whether meters are providing data to the FlexNet Basestations. • Signal quality: Determines the noise/interference levels on the network. • Message throughput: Indicates whether messages are being received and whether readings are current. • Basestation status: Shows the current status of FlexNet Basestations, along with any basestation alarms. • Overall system status: More than 60 dashboards covering the AMI solution, from meter to radio to basestation, plus the health of the overall system.

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Network Metrics Menu and Dashboard
Global Map : The Global Map page displays basestations and endpoints in an interactive and customizable geographic format. The basestations and endpoints are custom color-coded based on selected health statistics.

The Global Map is a useful tool to identify and diagnose potential problems in the network.

Basestations and radio endpoints with valid latitude and longitude values display on the map, and both basestations and radios can be toggled on and off to display or not display them on the map.

Network Metrics Global Map with Endpoints Visible

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Map with Color-Coded Best Tower Heard

Endpoint Communication to Basestation
Polygon Feature: While in the map view of Network Metrics, users can zoom into areas of 50,000 meters or fewer endpoints and draw polygons. These polygons can be saved, allowing users to view the statistics and information on the devices within that polygon.

Basestation Page: The Basestations page displays a list of basestations in the FlexNet communication network. The page can be toggled between a table or graph view of basestation statistics and status. It monitors the condition of basestations on the network and enables you to monitor basestation performance. Network Metrics retains basestation data for 90 days.

The Basestations page displays all basestations in a table and graph view. Users can customize the table view using available filters and columns. The Basestations dashboard (the Basestations page in graph view) is also

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4050 Flat Rock Drive, Riverside, CA 92505
Phone: (951) 637-1400 Fax: (951) 637-1500

Proprietary and Confidential
customizable, allowing the addition and removal of dashlets. The available dashlets include message success rates, RF performance (including antenna performance), and basestation performance.

Basestation history, such as basestation operating system upgrades and configuration history, is stored for 1 year.

Endpoints Page: The Endpoints page of Network Metrics lists all radio endpoints, called SmartPoint communication modules, in the FlexNet communication ne twork. This page monitors the condition of radio endpoints on the network, enabling users to monitor radio performance. Network Metrics retains radio endpoint data for 30 days.

Alarms Dashboard: The Alarms dashboard helps utilities monitor alarms in the FlexNet communication network by displaying in graph or table form a list of all basestations and endpoints that currently have an active alarm. These alarms include basestation hard alarms (alarms from the network), as well as basestation and endpoint soft alarms.

The Alarms dashboard shows alarms by severity level or by type of alarm. Alarm severity levels include Critical, Major, Minor, Info, and No Alarm. Examples of alarm types include Door Open, AC Power Fail, Rectifier Power, Low Battery, and VSWR.

Tab C, Requirement C9- Describe provisions, such as firewalls, encryption, and utilization of certificates, to ensure integrity of data and programming, and prevent unauthorized reprogramming of transmitters.

Data Security: The FlexNet system is designed with total data security in mind, and meter data security in particular is an integral part of this design. Sensus is acutely aware that meter reads, customer data, and telemetry data is highly confidential, and extends every effort to ensure the protection and integrity of that data. For the protection of customer meter read data, all meter data is encrypted at the meter and remains encrypted throughout the entire communications path until it is inserted into the utility database, safely inside the utility customer firewall.

All portions of the FlexNet Wireless network and its associated command, control, and data delivery networks are protected using industry best practices, including strong cryptographic functions, multiple levels of security, and role- and user-based access control.

Sensus has built a secure, end -to-end system architecture based on best practices and industry standards. In our security architecture, the various c omponents are segmented into separate security domains, threats/risks are analyzed, and the associated security controls for each component are applied. This provides a layered approach to security. Through this architecture, we have built in-depth defense with a combination of Sensus and third-party security controls. These controls provide the confidentiality (encryption), integrity (authentication), and availability (redundancy and resiliency) throughout the entire FlexNet solution. The diagram below ill ustrates the typical security architecture for our solution.

RNI Security (head-end security): The meter data stream is terminated at the RNI, where it is received via a secure, encrypted tunnel from the basestation. The actual meter readings are decrypted at this point using the WEP keys and inserted into the utility customer-controlled meter-read database.

Sensus Managed Services are monitored 24/7 in secure data centers, so utility personnel can depend on high availability and reliability. Utility information is safe and guarded by rigorous testing procedures, quarterly third - party audits and security testing by certified cyber security partners. Additionally, Sensus data centers eliminate the Utility’s need to maintain a separate disaster recovery environment.

Separation of Customer Data : Another unique feature of the FlexNet system is the separation of customer data from network telemetry. This separation, which occurs at the RNI, ensures that customer data is directed to the utility database, and networ k telemetry and housekeeping data is directed to the network operations database.

Personal customer data, such as names and street addresses, are never mixed into the network operations database, ensuring that utilities control access to information that can personally identify customers.

Security Protocols: The entire system is secure end to end; including while data is at rest and while in transit.

Relative to the data being security transferred; there are two primary areas to focus on: The FlexNet RF net work and the internet used between components. Sensus’ FlexNet network approach to encryption is a balanced one that considers the need for security as well as business needs and goals. This approach is evidenced by how