Clovis City Council
February 11, 2025

Service Agreement
continuous coverage shall be required at any time that the Contractor changes to a new 1854 carrier prior to receipt of any payments due. 1855

4. Contractor shall declare all aggregate limits on the coverage before commencing 1856 performance of this Agreement, and City’s Risk Manager reserves the right to require 1857 higher aggregate limits to ensure that the coverage limits required for this Agreement as 1858 set forth above are available throughout the performance of this Agreement. 1859

5. The deductibles or self-insured retentions are for the account of Contractor and shall be 1860 the sole responsibility of Contractor. 1861

6. Each insurance policy shall provide or be endorsed to state that coverage shall not be 1862 suspended, voided, canceled by either Party, reduced in coverage or in limits except after 1863 thirty (30) calendar days prior written notice by certified mail, return receipt requested, 1864 has been given to City Contract Manager ten (10) Business Days for delinquent insurance 1865 premium payments). 1866

7. Insurance must be placed with insurers with a current A.M. Best’s rating of no less than 1867 A-VII, or with a surplus line carrier appearing on the List of Approved Surplus Line Insurers, 1868 (“LASLI”) with a Best’s Key Rating Guide of at least A: X. Insurers, and corresponding 1869 policies required by this Section, must also comply with all other aspects of City Council 1870 Policy # 70. 1871

8. The policies shall cover all activities of Contractor, its officers, employees, agents and 1872 volunteers arising out of or in connection with this Agreement. 1873

9. For any claims relating to this Agreement, Contractor’s insurance coverage shall be 1874 primary, including as respects City, its officers, agents, employees , and volunteers. Any 1875 insurance maintained by City shall apply in excess of, and not contribute with, insurance 1876 provided by Contractor’s liability insurance policy. 1877

10. Contractor shall waive all rights of subrogation against City, its officers, employees, 1878 agents, and volunteers. 1879
C. Endorsements. Prior to the Effective Date pursuant to this Agreement, Contractor shall furnish 1880 City Contract Manager with certificates or original endorsements reflecting coverage required by 1881 this Agreement. The certificates or endorsements are to be signed by a Person authorized by that 1882 insurer to bind coverage on its behalf. All certificates or endorsements are to be received by, and 1883 are subject to the approval of, City Risk Manager before work commences. 1884 D. Renewals. During the Term of this Agreement, Contractor shall furnish City Contract Manager 1885 with certificates or original endorsements reflecting renewals, changes in insurance companies , 1886 and any other documents reflecting the maintenance of the required coverage throughout the 1887 entire Term of this Agreement . The certificates or endo rsements are to be signed by a P erson 1888 authorized by that insurer to bind coverage on its behalf. 1889 E. No Cap on Indemnity. The minimum amounts of coverage described in this Section 9.2 will not 1890 constitute any limitations or cap on Contractor’s indemnification obligations under this 1891 Agreement. 1892
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F. Workers' Compensation. Contractor shall provide workers’ compensation coverage as required 1893 by State law and shall comply with Section 3700 of the State Labor Code. 1894

9.3 PERFORMANCE BOND 1895
Within seven (7) calendar days of City's notification to Contractor that City has executed this Agreement, 1896 Contractor shall file a bond with City, payable to City, securing Contractor's performance of its obligations 1897 under this Agreement. If deemed necessary by City, such bond will be renewed annually so that the 1898 performance of bond is maintained at all times during the Term. The principal sum of the bond shall be 1899 Five Hundred Thousand Dollars $500,000 . The bond shall be executed as surety by a corporation 1900 authorized to issue surety bonds in the State of California that has a rating of A or better in the most 1901 recent edition of Best’s Key Rating Guide, and that has a record of service and financial condition 1902 satisfactory to City. The bond shall be in the form approved by City’s Risk Manager. 1903 ARTICLE 10. 1904
DEFAULT AND REMEDIES 1905

10.1 EVENTS OF DEFAULT 1906
All provisions of the Agreement are considered material. Each of the following shall constitute an event 1907 of default. 1908
A. Fraud or Deceit. Contractor practices, or attempts to practice, any fraud or deceit upon City. 1909 B. Insolvency or Bankruptcy. Contractor becomes insolvent, unable, or unwilling to pay its debts, or 1910 upon listing of an order for relief in favor of Contractor in a bankruptcy proceeding. 1911 C. Failure to Maintain Coverage. Contractor fails to provide or maintain in full force the workers’ 1912 compensation, insurance coverage required by Section 9.2, or indemnification coverage as 1913 required by this Agreement. 1914
D. Violations of Regulation. Contractor violates any orders or filings issued by a regulatory body 1915 having authority over the Contractor concerning this Agreement, and City reasonably determines 1916 that the violation is material . If Contractor contests any such orders or filings by appropriate 1917 proceedings conducted in good faith, and the regulatory body determines no violation occurred, 1918 no breach or default of this Agreement shall be deemed to have occurred. 1919 E. Violations of Applicable Law. Contractor violates Applicable Law relative to this Agreement , 1920 which violation City reasonably determines is material. 1921 F. Failure to Perform Direct Services. Contractor ceases to provide Collection, Transportation, or 1922 Processing services as required under this Agreement for a period of two (2) consecutive calendar 1923 days or more, for any reason within the control of Contractor. 1924 G. Failure to Report. Contractor fails to provide City with required information, reports, and/or 1925 records in a timely manner as provided for in the Agreement. 1926 H. Acts or Omissions. Any other act or omission by Contractor which violates the terms, conditions, 1927 or requirements of this Agreement, or Applicable Law and which is not corrected or remedied 1928 363
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within the time set in the written notice of the violation. Additionally, an event of default occurs 1929 if Contractor cannot reasonably correct or remedy the breach within the time set forth in a notice 1930 of violation, or if Contractor fails to commence to correct or remedy such violation within the time 1931 set forth in such notice and diligently effect such correction or remedy thereafter. 1932 I. False, Misleading, or Inaccurate Statements. Any representation or disclosure made to City by 1933 Contractor in connection with or as an inducement to entering into this Agreement, or any future 1934 amendment to this Agreement, which proves to be false or misleading in any material respect as 1935 of the time such representation or disclosure is made, whether or not any such representation or 1936 disclosure appears as part of this Agreement. Additionally, a default occurs if any Contractor -1937 provided report contains a misstatement, misrepresentation, data manipulation, or an omission 1938 of fact or content explicitly defined by the Agreement, excepting non -numerical typographical 1939 and grammatical errors. 1940
J. Seizure or Attachment. There is a seizure of, attachment of, or levy on, some or all of Contractor’s 1941 operating equipment, including without limits its equipment, maintenance or office facilities, 1942 Approved Facility(ies), or any part thereof. 1943
K. Suspension or Termination of Service. There is any termination or suspension of the transaction 1944 of business by Contractor related to this Agreement, including without limit, due to labor unrest 1945 including strike, work stoppage or slowdown, sick -out, picketing, or other concerted job action 1946 lasting more than two (2) calendar days. 1947
L. Criminal Activity. Contractor, its officers, managers, or employees are found guilty of criminal 1948 activity related directly or indirectly to performance of this Agreement or any other agreement 1949 held with City. 1950
M. Assignment without Approval. Contractor transfers or assigns this Agreement without the 1951 expressed written approval of City, unless the assignment is permitted without City approval 1952 pursuant to Section 12.6. 1953
N. Failure to Provide Proposal or Implement Change in Service. Contractor fails to provide a 1954 proposal for new services or changes to services or fails to implement a change in service as 1955 requested by the City as specified in Section 3.5. 1956 O. Failure to Complete Transition. Contractor fails to complete the tasks identified in Contractor’s 1957 Implementation Plan as specified in Exhibit G. 1958
P. Failure to Implement Collection Program. Contractor fails to implement a Collection program 1959 that complies with the requirements of Article 4 and Exhibit B, which is essential for City to achieve 1960 compliance with SB 1383. 1961
Q. Failure to Provide Processing Capacity. Contractor fails to provide adequate Processing capacity 1962 in accordance with Articles 4 and 5, which is essential for City to achieve compliance with SB 1383. 1963 R. Failure to Achieve Processing Standards. Contractor fails to achieve the Processing standards 1964 specified in Articles 4 and 5 including achievement of minimum Organic Waste recovery rates, 1965 which are essential for City to achieve SB 1383 compliance. 1966 364
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S. Failure to Comply with Other Requirements of SB 1383. Contractor fails to comply with other 1967 requirements of the Agreement including, but not limited to, public education, reporting, 1968 contamination monitoring, recordkeeping and reporting, or other obligations of this Agreement 1969 that delegate City’s responsibility and/or authority under SB 1383 to the Contractor. 1970 T. Failure to Perform Any Obligation. Contractor fails to perform any obligation established under 1971 this Agreement, which City reasonably determines is material. 1972 City shall provide Contractor written notice of default within seven (7) calendar days of City’s first 1973 knowledge of the Contractor’s default. 1974

10.2 CONTRACTOR’S RIGHT TO CURE; RIGHT TO TERMINATE UPON EVENT OF 1975 DEFAULT 1976
Contractor shall be given ten (10) Business Days from written notification by City Contract Manager to 1977 cure any default which, in City Contract Manager’s sole opinion, creates a potential public health and 1978 safety threat. 1979
Contractor shall be given ten (10) Business Days from written notification by City Contract Manager to 1980 cure any default arising under subsections C, E, F, I, J, and K in Section 10.1. However, City shall not be 1981 obligated to provide Contractor with a notice and cure opportunity if Contractor has committed the same 1982 or similar breach/default within a twenty-four (24) month period. 1983 Contractor shall be given thirty (30) calendar days from written notification by City Contract Manager to 1984 cure any other default (which is not required to be cured within ten (10) Business Days). Furthermore, if 1985 Contractor cannot reasonably cure a default within the applicable period described in this section, except 1986 for defaults that create a potential health and safety threat, and Contractor promptly commences the 1987 cure or remedy within the initial cure period and thereafter diligently pursues the cure or remedy to 1988 completion, Contractor shall not be in default of this Agreement. However, City shall not be obligated to 1989 provide Contractor with a notice and cure opportunity if the Contractor has committed the same or similar 1990 breach/default within a twenty-four (24) month period. 1991

10.3 CITY’S REMEDIES IN THE EVENT OF DEFAULT 1992
Upon Contractor’s default, City has the following remedies in the event of Contractor default: 1993 A. Waiver of Default. City may waive any event of default or may waive Contractor’s requirement 1994 to cure a default event if City determines that such waiver would be in the best interest of the 1995 City. City’s waiver of an event of default is not a waiver of future events of default that may have 1996 the same or similar conditions. 1997
B. Suspension of Contractor’s Obligation. City may suspend Contractor’s performance of its 1998 obligations if Contractor fails to cure default in the time frame specified in Section 10.2 until such 1999 time the Contractor can provide assurance of performance in accordance with Section 10.8. 2000 C. Liquidated Damages. City may assess Liquidated Damages for Contractor’s failure to meet specific 2001 performance standards pursuant to Section 10.6 and Exhibit F. 2002 D. Termination. The City Contract Manager may, in their sole discretion, set a public hearing for the 2003 365
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City Council to determine whether to terminate this Agreement. Subject to Contractor’s right to 2004 cure as described in Section 10.2, such termination hearing must be set if a default remains 2005 uncured thirty (30) calendar days after receipt of written notice of default from the City. Such 2006 termination hearing must also be set if a Contractor’s default is not cured within ten (10) calendar 2007 days and the default: 2008

1. Creates a potential public health and safety threat; or 2009

2. Arises under Section 10.1.C, E, F, I, J, or K. 2010
If City terminates this Agreement based on the adopted findings of the termination hearing, City 2011 Contract Manager shall first provide written notice to Contractor twenty (20) calendar days before 2012 the date of termination. Contractor shall thereafter be relieved on a going -forward basis of all 2013 liabilities and obligations required by this Agreement, except for Section 9.1 and any other 2014 provisions specifically identified to survive termination of this Agreement. Upon expiration of the 2015 twenty (20) day notice, City may, in its sole discretion: 2016

1. Directly undertake performance of the services; or 2017

2. Arrange with other Persons to perform the services with or without a written 2018 agreement; or 2019

3. Permit Contractor to continue operating under this Agreement including 2020 Contractor’s Compensation until such time that City is able to find substitute 2021 services. 2022
This right of termination is in addition to any other rights upon a failure of Contractor to perform 2023 its obligations under this Agreement. 2024
Contractor shall not be entitled to any further revenues from Collection operations authorize d 2025 hereunder from and after the date of termination. 2026
E. Other Available Remedies. City’s election of one (1) or more remedies described herein shall not 2027 limit City from any and all other remedies at law and in equity including injunctive relief, etc. 2028

10.4 POSSESSION OF RECORDS UPON TERMINATION 2029
In the event of termination for an event of default, Contractor shall furnish City Contract Manager with 2030 immediate access to all of its business records , including without limitation , Proprietary Contractor 2031 computer systems, related to its Customers , Collection routes, and billing of accounts for Collection 2032 services. 2033

10.5 CITY'S REMEDIES CUMULATIVE; SPECIFIC PERFORMANCE 2034 City's rights to terminate the Agreement under Section 10.2 and to take possession of Contractor's records 2035 under Section 10.4 are not exclusive, and City's termination of the Agreement and/or the imposition of 2036 Liquidated Damages shall not constitute an election of remedies. Instead, these rights shall be in addition 2037 to any and all other legal and equitable rights and remedies which City may have. 2038 By virtue of the nature of this Agreement, the urgency of timely, continuous, and high-quality service; the 2039 lead time required to effect alternative service; and, the rights granted by City to Contractor, the remedy 2040 of damages for a breach hereof by Contractor is inadequate and City shall be entitled to injunctive relief 2041 366
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(including but not limited to specific performance). 2042

10.6 PERFORMANCE STANDARDS AND LIQUIDATED DAMAGES 2043
A. General. The Parties find that as of the time of the execution of this Agreement, it is impractical, 2044 if not impossible, to reasonably ascertain the extent of damages which shall be incurred by City 2045 as a result of a breach by Contractor of its obligations under this Agreement. The factors relating 2046 to the impracticability of ascertaining damages include, but are not limited to, the fact that: (i) 2047 substantial damage results to members of the public who are denied services or denied quality or 2048 reliable service; (ii) such breaches cause inconvenience, anxiety, frustration, and deprivation of 2049 the benefits of the Agreement to individual members of the general public for whose benefit this 2050 Agreement exists, in subjective ways and in varying degrees of intensity which are incapable of 2051 measurement in precise monetary terms; (iii) that exclusive services might be available at 2052 substantially lower costs than alternative services and the monetary loss resulting from denial of 2053 services or denial of quality or reliable services is impossible to calculate in precise monetary 2054 terms; and, (iv) the termination of this Agreement for such breaches, and other remedies are, at 2055 best, a means of future correction and not remedies which make the public whole for past 2056 breaches. 2057
B. Service Performance Standards; Liquidated Damages for Failure to Meet Standards. The Parties 2058 further acknowledge that consistent, reliable Collection services are of utmost importance to City 2059 and that City has considered and relied on Contractor's representations regarding its quality-of-2060 service commitment in awarding the Agreement to it. The Parties recognize that some quantified 2061 standards of performance are necessary and appropriate to ensure consistent and reliable service 2062 and performance. The Parties further recognize that if Contractor fails to achieve the performance 2063 standards or fails to submit required documents in a timely manner, City and its residents and 2064 businesses will suffer damages, and that it is, and will be, impractical and extremely difficult to 2065 ascertain and determine the exact amount of damages which City will suffer. Therefore, without 2066 prejudice to City’s right to treat such non-performance as an event of default under this Section, 2067 the Parties agree that the Liquidated Damages amounts established in Exhibit F of this Agreement 2068 and the Liquidated Damage amounts therein represent a reasonable estimate of the amount of 2069 such damages considering all of the circumstances existing on the Effective Date of this 2070 Agreement, including the relationship of the sums to the range of harm to City that reasonably 2071 could be anticipated and the anticipation that proof of actual damages would be costly or 2072 impractical. 2073
Contractor agrees to pay (as Liquidated Damages and not as a penalty) the amounts set forth in 2074 the Performance Standards and Liquidated Damages, Exhibit F. 2075 Before assessing Liquidated Damages, City Contract Manager shall give Contractor notice of City’s 2076 intention to do so . The notice will include a brief description of the incident(s) and non -2077 performance. City Contract Manager may review (and make copies at City’s own expense) all 2078 information in the possession of Contractor relating to incident(s) and/or non-performance. City 2079 Contract Manager may, within ten (10) Business Days after issuing the notice, request a meeting 2080 with Contractor. City Contract Manager may present evidence of non-performance in writing and 2081 through testimony of City’s employees and others relevant to the incident(s) and 2082 nonperformance. City Contract Manager will provide Contractor with a written explanation of 2083 367
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their determination on each incident(s) and non-performance prior to authorizing the assessment 2084 of Liquidated Damages under this Section 10.6. 2085
C. Amount. City Contract Manager may assess Liquidated Damages for each calendar day or event, 2086 as appropriate, that Contractor is determined to be liable in accordance with this Agreement in 2087 the amounts specified in Exhibit F subject to annual adjustment described below. 2088 D. Timing of Payment. Contractor shall pay any Liquidated Damages assessed by City Contract 2089 Manager within ten (10) Business Days of the date the Liquidated Damages are assessed. If they 2090 are not paid within the ten (10) Business Day period, City Contract Manager may proceed against 2091 the performance bond required by the Agreement, order the termination (subject to the 2092 provisions of Section 10.2) of the rights granted by this Agreement, or all of the above. 2093

10.7 EXCUSE FROM PERFORMANCE 2094
The Parties understand and agree herein that the services provided under this Agreement are critical to 2095 the protection of public health and safety and that Contractor is expected to perform these services 2096 despite the occurrence of events that may otherwise give rise to Force Majeure conditions. The Parties 2097 herein agree that the obligations for excuse from performance under this Agreement should and do have 2098 a higher standard than the general law understanding of Force Majeure. In particular, a Party shall be 2099 excused from performing their obligations hereunder and from any obligation to pay Liquidated Damages 2100 if they are prevented from so performing by reason of floods, earthquakes, other acts of nature, war, civil 2101 insurrection, riots, acts of any domestic government (including judicial action), and other similar 2102 catastrophic events which are beyond the control of and not the fault of the Party claiming excuse from 2103 performance hereunder. However, performance shall only be excused if the Party requesting relief from 2104 performance can specifically demonstrate that the performance of a specific obligation is impossible and 2105 shall only be excused from those requirements which are demonstrated to be impossible. All other 2106 performance obligations that remain possible, shall be required to continue. 2107 2108
Labor unrest, including but not limited to strike, work stoppage or slowdown, sick-out, picketing, or other 2109 concerted job action conducted by Contractor’s employees or directed at Contractor or its selected 2110 facilities is not an excuse from performance and Contractor shall be obligated to continue to provide 2111 service notwithstanding the occurrence of any or all of such event. 2112 The Party claiming excuse from performance shall, within two (2) calendar days after such Party has notice 2113 of such cause, give the other Party notice of the facts constituting such cause and asserting its claim to 2114 excuse under this Section. 2115
If either Party validly exercises its rights under this Section, the Parties hereby waive any claim against 2116 each other for any damages sustained thereby. 2117
The partial or complete interruption or discontinuance of Contractor's services caused by one (1) or more 2118 of the events described in this Article shall not constitute a default by Contractor under this Agreement . 2119 Notwithstanding the foregoing, however, if Contractor is excused from performing its obligations 2120 hereunder for any of the causes listed in this Section for a period of five (5) calendar days or more, City 2121 shall nevertheless have the right, in its sole discretion, to terminate this Agreement by giving ten (10) 2122 Business Days’ notice to Contractor, in which case the provisions of Section 10.4 shall apply. 2123 368
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10.8 RIGHT TO DEMAND ASSURANCES OF PERFORMANCE 2124
The Parties acknowledge that it is of the utmost importance to City and the health and safety of all those 2125 members of the public residing or doing business within City who will be adversely affected by interrupted 2126 waste management service, that there be no material interruption in services provided under this 2127 Agreement. 2128
Contractor has agreed to guaranty Contractor’s performance of this Agreement. The Guaranty is being 2129 provided concurrently with Contractor’s execution of this Agreement and shall run for the Term of the 2130 Agreement and any options. 2131
If Contractor : (i) is the subject of any labor unrest including work stoppage or slowdown, sick -out, 2132 picketing or other concerted job action; (ii) appears in the reasonable judgment of City to be unable to 2133 regularly pay its bills as they become due; or , (iii) is the subject of a civil or criminal judgment or order 2134 entered by a Federal, State, regional or local agency for violation of an Applicable Law, and City believes 2135 in good faith that Contractor ’s ability to perform under the Agreement has thereby been placed in 2136 substantial jeopardy, City may, at its sole option and in addition to all other remedies it may have, demand 2137 from Contractor reasonable assurances of timely and proper performance of this Agreement, in such form 2138 and substance as City believes in good faith is reasonably necessary in the circumstances to evidence 2139 continued ability to perform under the Agreement . If Contractor fails or refuses to provide satisfactory 2140 assurances of timely and proper performance in the form and by the date required by City, such failure or 2141 refusal shall be an event of default for purposes of Section 10.1. 2142 Contractor agrees that if it fails to begin Collection services on or before August 1, 2025, and said failure 2143 to begin Collection service on time is not due to any default by City or is not excused under Section 10.7, 2144 then Contractor shall pay City (or City may deduct from Contractor’s payments) damages of $2,000.00 per 2145 calendar day until the service is started or this Agreement is terminated for default.10.9 City’s Right to 2146 Perform Service 2147
In the event that Contractor, for any reason whatsoever, fails, refuses or is unable to Collect, or Process 2148 any or all Recyclable Materials and/or Organic Materials which it is required by this Agreement to Collect 2149 at the time and in the manner provided in this Agreement, for a period of more than five (5) consecutive 2150 Working Days, and if, as a result thereof, Recyclable Materials and/or Organic Materials should 2151 accumulate in the City to such an extent, in such a manner, or for such a time that City Manager should 2152 find that such accumulation endangers or menaces the public health, safety or welfare, then City shall 2153 have the right, but not the obligation, upon one (1) Working Day's, prior written notice to Contractor 2154 during the period of such emergency as determined by City Manager, (1) to perform, or cause to be 2155 performed, such services itself with its own, the Contractor’s, or other personnel without liability to 2156 Contractor; and/or (2) to take possession of any or all of Contractor’s land, equipment and other property 2157 used by Contractor under this Agreement in the Collection and Processing of Recyclable Materials and 2158 Organic Materials, and to use such property to Collect and Process any Recyclable Materials and/or 2159 Organic Materials generated within the City which Contractor would otherwise be obligated to Collect 2160 and Process pursuant to this Agreement. 2161
Notice of Contractor’s failure, refusal or neglect to Collect and Process Recyclable Materials and/or 2162 Organic Materials may be given orally by telephone to Contractor at its principal office and shall be 2163 effective immediately. Written confirmation of such oral notification shall be sent to Contractor within 2164 one (1) Working Day of the oral notification. 2165
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Contractor further agrees that in such event: 2166
A. It will take direction from City to affect the transfer of possession of property to City for City's use. 2167 B. It will, if City so requests, keep in good repair and condition all of such property, provide all motor 2168 vehicles with fuel, oil and other service, and provide such other service as may be necessary to 2169 maintain said property in operational condition. 2170
C. City may immediately engage all or any personnel necessary or useful for the Collection and 2171 Processing of Recyclable Materials and Organic Materials, including, if City so desires, employees 2172 previously or then employed by Contractor, Contractor’s further agrees, if City so requests, to 2173 furnish City the services of any or all management or office personnel employed by Contractor 2174 whose services are necessary or useful for Recyclable Materials and Organic Materials Collection 2175 and Processing operations and for the billing and Collection of fees for these services. 2176 City agrees that it assumes complete responsibility for the proper and normal use of such equipment and 2177 facilities while in its possession. 2178
If the interruption or discontinuance in service is caused by any of the reasons listed in Section 10.7 (i.e., 2179 Contractor’s failure to perform is excused), City shall pay to Contractor the reasonable rental value less 2180 the cost of maintenance and repair of the equipment and facilities, possession of which is taken by City, 2181 for the period of City's possession, if any, which extends beyond the period of time for which Contractor 2182 has rendered bills in advance of service, for the class of service involved. 2183 Except as otherwise expressly provided in the previous paragraph, City's exercise of its rights under this 2184 Article 10; (1) does not constitute a taking of private property for which compensation must be paid; (2) 2185 will not create any liability on the part of City to Contractor; and (3) does not exempt Contractor from the 2186 indemnity provisions of Article 9, which are meant to extend to circumstances arising under this Section, 2187 provided that Contractor is not required to indemnify City against claims and damages arising from the 2188 sole negligence of City, its officers, employees and agents in the operation of Collection vehicles during 2189 the time City has taken possession of such vehicles. 2190 In the event of dispute between the City Contract Manager and the Contractor regarding the 2191 interpretation of or the performance of services under this Agreement which results in a material impact 2192 to the Contractor’s revenue and/or cost of operations, the provisions of this Section 10.9 shall apply. 2193 A. Meet and Confer. In the event of disputes regarding the performance of any obligation under this 2194 Agreement which results in a material impact to the Contractor’s revenue and/or cost of 2195 operations, the City and Contractor agree that they promptly will meet and confer to attempt to 2196 resolve the matter between themselves. 2197
B. Mediation. If disputes which arise under this Agreement cannot be resolved satisfactorily 2198 between the Parties in accordance with Section 10.9, the City and Contractor agree that such 2199 disputes shall be submitted to mandatory, non -binding mediation by a mutually agreed upon 2200 independent third party. 2201
C. Period of Time. Insofar as allowed by Applicable Law, the period otherwise applicable for filing 2202 claims against the City under Applicable Law shall be tolled during the period of time for which 2203 meet and confer or mediation procedures are pending, in accordance with Sections 10.9.A and 2204 370
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10.9.B. 2205
D. Litigation. Litigation may be commenced only after all reasonable efforts to resolve the dispute(s) 2206 pursuant to Sections 10.9.A, 10.9.B, and 10.9.C have failed and any necessary claim(s) have been 2207 denied. 2208
ARTICLE 11. 2209
REPRESENTATIONS AND WARRANTIES OF 2210
THE PARTIES 2211
The Parties, by acceptance of this Agreement, represents and warrants the conditions presented in this 2212 Article. 2213

11.1 CONTRACTOR’S CORPORATE STATUS 2214
Contractor is a corporation duly organized, validly existing and in good standing under the laws of the 2215 State. It is qualified to transact business in the State and has the power to own its properties and to carry 2216 on its business as now owned and operated and as required by this Agreement. 2217

11.2 CONTRACTOR’S CORPORATE AUTHORIZATION 2218
Contractor has the authority to enter this Agreement and perform its obligations under this Agreement . 2219 The Board of Directors of Contractor (or the shareholders, if necessary) has taken all actions required by 2220 law, its articles of incorporation, its bylaws, or otherwise, to authorize the execution of this Agreement . 2221 The Person signing this Agreement on behalf of Contractor represents and warrants that they have 2222 authority to do so. This Agreement constitutes the legal, valid, and binding obligation of Contractor. 2223

11.3 AGREEMENT WILL NOT CAUSE BREACH 2224
To the best of Contractor’s and City’s knowledge after reasonable investigation, the execution or delivery 2225 of this Agreement or the performance by either Party of their obligations hereunder does not conflict 2226 with, violate, or result in a breach: (i) of any Applicable Law; or, (ii) any term or condition of any judgment, 2227 order, or decree of any court, administrative agency or other governmental authority, or any agreement 2228 or instrument to which Contractor or City is a party or by which Contractor or any of its properties or 2229 assets are bound, or constitutes a default hereunder. 2230

11.4 NO LITIGATION 2231
To the best of Contractor ’s and City’s knowledge after reasonable investigation, there is no action, suit, 2232 proceeding or investigation, at law or in equity, before or by any court or governmental authority, 2233 commission, board, agency or instrumentality decided, pending or threatened against either Party 2234 wherein an unfavorable decision, ruling or finding, in any single case or in the aggregate, would: 2235 A. Materially adversely affect the performance by Party of its obligations hereunder; 2236 B. Adversely affect the validity or enforceability of this Agreement; or, 2237 C. Have a material adverse effect on the financial condition of Contractor, or any surety or entity 2238 371
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guaranteeing Contractor's performance under this Agreement. 2239

11.5 NO ADVERSE JUDICIAL DECISIONS 2240
To the best of Contractor’s and City’s knowledge after reasonable investigation, there is no judicial 2241 decision that would prohibit this Agreement or subject this Agreement to legal challenge. 2242

11.6 NO LEGAL PROHIBITION 2243
To the best of each Party’s knowledge, after reasonable investigation, there is no Applicable Law in effect 2244 on the date that Party signed this Agreement that would prohibit the performance of either their 2245 obligations under this Agreement and the transactions contemplated hereby. 2246

11.7 CONTRACTOR’S ABILITY TO PERFORM 2247
Contractor possesses the business, professional, and technical expertise to perform all services, 2248 obligations, and duties as described in and required by this Agreement including all Exhibits thereto. 2249 Contractor possesses the ability to secure equipment, facility, and employee resources required to 2250 perform its obligations under this Agreement. 2251
ARTICLE 12. 2252
OTHER AGREEMENTS OF THE PARTIES 2253

12.1 RELATIONSHIP OF PARTIES 2254
The Parties intend that Contractor shall perform the services required by this Agreement as an 2255 independent Contractor engaged by City and neither as an officer nor employee of City, nor as a partner 2256 or agent of, or joint venture with, City. No employee or agent of Contractor shall be, or shall be deemed 2257 to be, an employee or agent of City. Contractor shall have the exclusive control over the manner and 2258 means of performing services under this Agreement, except as expressly provided herein. Contractor shall 2259 be solely responsible for the acts and omissions of its officers, employees, Subcontractors and agents . 2260 Neither Contractor nor its officers, employees, Subcontractors , and agents shall obtain any rights to 2261 retirement benefits, workers ’ compensation benefits, or any other benefits which accrue to City 2262 employees by virtue of their employment with City. 2263

12.2 COMPLIANCE WITH LAW 2264
Contractor shall at all times, at its sole cost, comply with all Applicable Laws, permits and licenses of the 2265 United States, the State , County, and City and with all applicable regulations promulgated by Federal, 2266 State, regional or local administrative and regulatory agencies, now in force and as they may be enacted, 2267 issued or amended during the Term. 2268

12.3 GOVERNING LAW 2269
This Agreement shall be governed by, and construed and enforced in accordance with, the laws of the 2270 State. 2271
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12.4 JURISDICTION 2272
Any lawsuits, at law or in equity, between the Parties arising out of this Agreement shall be filed in a court 2273 of competent jurisdiction in the County. With respect to venue, the Parties agree that this Agreement is 2274 made in and will be performed in the County. The Parties waive all provisions of law providing for a change 2275 of venue in these proceedings to any other county. 2276

12.5 BINDING ON SUCCESSORS 2277
The provisions of this Agreement shall inure to the benefit to and be binding on the successors and 2278 permitted assigns of the Parties. 2279

12.6 ASSIGNMENT 2280
Neither Party shall assign its rights nor delegate or otherwise transfer its obligations under this Agreement 2281 to any other Person without the prior written consent of the other Party . Any such assignment made 2282 without the consent of the other Party shall be void and the attempted assignment shall constitute a 2283 material breach of this Agreement. 2284
For purposes of this Section, “assignment” shall include, but not be limited to: (i) a sale, exchange or other 2285 transfer of substantially all of Contractor's local, regional, and/or corporate assets dedicated to service 2286 under this Agreement to a third party; (ii) a sale, exchange or other transfer of ten percent (10%) or more 2287 of the local, regional, and/or corporate assets, stock, or ownership of Contractor to a Person (other than 2288 a transfer of shares in Contractor by the owner of such shares to a revocable trust for the benefit of his 2289 family or to another owner of shares in Contractor) except that no cumulative sale, exchange, or transfer 2290 of shares may exceed twenty percent (20%) during the Term of the Agreement (other than a transfer of 2291 shares in Contractor by the owner of such shares to a revocable trust for the benefit of his family or to 2292 another owner of shares in Contractor) ; (iii) any reorganization, consolidation, merger, recapitalization, 2293 stock issuance or re-issuance, voting trust, pooling agreement, escrow arrangement, liquidation or other 2294 transaction to which Contractor or any of its shareholders is a party which results in a change of ownership 2295 or control of ten percent (10%) or more of the value or voting rights in the local, regional, and/or corporate 2296 stock of Contractor; (iv) divestiture of an Affiliate (e.g., trucking company, materials recov ery facility, 2297 Transfer station , etc.) used by Contractor to fulfill its obligations under this Agreement; and, (v) any 2298 combination of the foregoing (whether or not in related or contemporaneous transactions) which has the 2299 effect of any such transfer or change of local, regional, and/or corporate ownership and/or control of 2300 Contractor. For purposes of this Section, the term “proposed assignee ” shall refer to the proposed 2301 transferee(s) or other successor(s) in interest pursuant to the assignment. 2302 Notwithstanding any of the foregoing, Contractor may assign this Agreement with out City’s consent to 2303 another wholly owned subsidiary of [Contractor name]. provided that the transferee subsidiary receives 2304 substantially all the assets, management, and personnel of Contractor and such assignment is not part of 2305 a planned merger with or conveyance to a party that is not a wholly owned subsidiary of [Contractor 2306 name]. 2307
Contractor acknowledges that this Agreement involves rendering a vital service to City's residents and 2308 businesses, and that City has selected Contractor to perform the services specified herein based on : (i) 2309 Contractor's experience, skill , and reputation for conducting its Recyclable Materials and Organic 2310 Materials management operations in a safe, effective, and responsible fashion, at all times in keeping with 2311 applicable waste management laws, regulations , and good waste management practices ; and, (ii) 2312 373
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Contractor's financial resources on a local, regional, and/or corporate level to maintain the required 2313 equipment and to support its indemnity obligations to City under this Agreement. City has relied on each 2314 of these factors, among others, in choosing Contractor to perform the services to be rendered by 2315 Contractor under this Agreement. 2316
If Contractor requests City’s consideration of and consent to an assignment, City may deny or approve 2317 such request in its sole discretion at a regularly scheduled meeting of the City Council. No request by 2318 Contractor for consent to an assignment need be considered by City unless and until Contractor has met 2319 requirements A – E below. The City may, in its sole discretion, waive one (1) or more of the following 2320 requirements: 2321
A. On the date the Contractor submits a written request for City’s written consent of an assignment, 2322 Contractor shall pay the City a Transfer fee in the amount of one percent (1%) of the Gross 2323 Receipts for the most-recently completed Rate Period. 2324 B. Contractor shall pay City its actual expenses for attorneys’, consultants’, accountants’ fees, staff 2325 time, and investigation costs necessary to investigate the suitability of any proposed assignee, 2326 and to review and finalize any document required as a condition for appro ving any such 2327 assignment. Such payment shall be required regardless of the ultimate determination of the City 2328 regarding the approval or denial of the assignment . Upon submittal of Contractor’s request for 2329 assignment to City, Contractor shall submit an initial deposit of one hundred thousand dollars 2330 ($100,000) for this purpose. 2331
C. Contractor shall furnish City with reviewed financial statements of the proposed assignee's 2332 operations for the immediately preceding three (3) operating years. 2333 D. Contractor shall furnish City with satisfactory proof: (i) that the proposed assignee has at least ten 2334 (10) years of Recyclable Materials and Organic Materials management experience on a scale equal 2335 to or exceeding the scale of operations conducted by Contractor under this Agreement; (ii) that 2336 in the last five (5) years, the proposed assignee has not suffered any citations or other censure 2337 from any Federal, State or local contractor having jurisdiction over its waste management 2338 operations due to any significant failure to comply with State, Federal or local waste management 2339 laws and that the assignee has provided City with a complete list of such citations and censures; 2340 (iii) that the proposed assignee has at all times conducted its operations in an environmentally 2341 safe and conscientious fashion; (iv) that the proposed assignee conducts its operations and 2342 management practices in accordance with sound waste management practices in full compliance 2343 with all Federal, State, and local laws regulating the Collection, Transportation, Processing and 2344 Disposal of Recyclable Materials and Organic Materials; and, (v) that any other information 2345 required by City demonstrates that the proposed assignee can fulfill the terms of this Agreement 2346 in a timely, safe and effective manner. 2347
E. Contractor shall provide the City with any and all additional records or documentation which, in 2348 the City Contract Manager’s sole determination, would facilitate City’s review of the proposed 2349 assignment. 2350
Under no circumstances shall any proposed assignment be considered by City if Contractor is in default at 2351 any time during the period of consideration . If, in City Contract Manager’s sole determination, there is 2352 any doubt regarding the compliance of the Contractor with the Agreement, City Contract Manager may 2353 require an audit of the Contractor’s compliance and the costs of such audit shall be paid by Contractor in 2354 374
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advance of the performance of said audit. 2355

12.7 NO THIRD-PARTY BENEFICIARIES 2356
This Agreement is not intended to, and will not be construed to, create any right on the part of any third 2357 party to bring an action to enforce any of its terms. 2358

12.8 WAIVER 2359
The waiver by either Party of any breach or violation of any provisions of this Agreement shall not be 2360 deemed to be a waiver of any breach or violation of any other provision nor of any subsequent breach of 2361 violation of the same or any other provision . The subsequent acceptance by either Party of any monies 2362 which become due hereunder shall not be deemed to be a waiver of any pre-existing or concurrent breach 2363 or violation by the other Party of any provision of this Agreement. 2364

12.9 NOTICE PROCEDURES 2365
All notices, demands, requests, proposals, approvals, consents, and other communications, which this 2366 Agreement requires, authorizes or contemplates, shall be in writing and shall either be personally 2367 delivered to a representative of the Parties at the address below or deposited in the United States mail, 2368 first class postage prepaid, addressed as follows: 2369 If to City: 2370
City of Clovis 2371
Attn: Public Utilities Director 2372
155 N Sunnyside Ave. 2373
Clovis Ca 93611City, State Zip Code 2374
2375
City of Clovis 2376
Attn: City Manager 2377
1033 Fifth St. Street Address 2378
Clovis ca 93612City, State Zip Code 2379
2380
City of Clovis 2381
Attn: 2382
Street Address 2383
City, State Zip Code 2384
2385
With a copy to: 2386
City of Clovis 2387
Attn: 2388
Street Address 2389
City, State Zip Code 2390
2391
If to Contractor: 2392
[Contractor’s Point of Contact] 2393
[Contractor Name] 2394
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[Street Address] 2395
[City, State Zip code] 2396
[Telephone number] 2397
2398
With a copy to: 2399
[Contractor’s General Counsel’s Office] 2400
[Contractor’s Attorney] 2401
[Street Address] 2402
[City, State Zip code] 2403
2404
The address to which communications may be delivered may be changed from time to time by a notice 2405 given in accordance with this Section. Notice shall be deemed given on the day it is personally delivered 2406 or, if mailed, three (3) calendar days from the date it is deposited in the mail. Either Party may choose to 2407 provide email notification to the other Party that notice has been deposited in the mail, however such 2408 email notification shall not constitute official notice. 2409

12.10 REPRESENTATIVES OF THE PARTIES 2410
References in this Agreement to the “City” shall mean the City’s elected body and all actions to be taken 2411 by City except as otherwise provided in this Section 12.10. Each reference to an act performed by, or 2412 obligation of “City Contract Manager” in this Agreement is itself a delegation of authority from the City. 2413 City may delegate, in writing, further authority to the City Contract Manager and/or to other City officials 2414 and may permit such officials, in turn, to delegate in writing some or all of such authority to subordinate 2415 officers. The Contractor may rely upon actions taken by such delegates if they are within the scope of the 2416 authority properly delegated to them. 2417
The Contractor shall, by the Effective Date, designate in writing a responsible officer who shall serve as 2418 the representative of the Contractor in all matters related to the Agreement and shall inform City in 2419 writing of such designation and of any limitations upon their authority to bind the Contractor . City may 2420 rely upon action taken by such designated representative as actions of the Contractor unless they are 2421 outside the scope of the authority delegated to them by the Contractor as communicated to City. 2422 ARTICLE 13. 2423
MISCELLANEOUS AGREEMENTS 2424

13.1 ENTIRE AGREEMENT 2425
This Agreement is the entire agreement between the Parties with respect to the subject matter hereof 2426 and supersedes all prior and contemporaneous oral and written agreements and discussions. Each Party 2427 has cooperated in the drafting and preparation of this Agreement and this Agreement shall not be 2428 construed against any Party on the basis of drafting . This Agreement may be amended only by an 2429 agreement in writing, signed by each of the Parties hereto. 2430

13.2 SECTION HEADINGS 2431
The article headings and section headings in this Agreement are for convenience of reference only and 2432 are not intended to be used in the construction of this Agreement nor to alter or affect any of its 2433 376
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provisions. 2434

13.3 REFERENCES TO LAWS 2435
All references in this Agreement to laws and regulations shall be understood to include such laws as they 2436 may be subsequently amended or recodified, unless otherwise specifically provided herein. 2437

13.4 AMENDMENTS 2438
This Agreement may not be modified or amended in any respect except in writing signed by the Parties. 2439

13.5 SEVERABILITY 2440
If any non-material provision of this Agreement is for any reason deemed to be invalid and unenforceable, 2441 the invalidity or unenforceability of such provision shall not affect any of the remaining provisions of this 2442 Agreement, which shall be enforced as if such invalid or unenforceable provision had not been contained 2443 herein. 2444

13.6 COUNTERPARTS 2445
This Agreement may be executed in counterparts, each of which shall be considered an original. 2446

13.7 EXHIBITS 2447
Each of the Exhibits identified as Exhibit “A” through “H” is attached hereto and incorporated herein and 2448 made a part hereof by this reference. Except as described in Article 8 related to Exhibit G, in the event of 2449 a conflict between the terms of this Agreement and the terms of an Exhibit, the terms of this Agreement 2450 shall control. In the event of a conflict between Exhibit G1 or G6, and any other Exhibit(s), such other 2451 Exhibit(s) shall control. 2452
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IN WITNESS WHEREOF, this Agreement is entered by the Parties hereto in City of Clovis, California on the 2453 day and year first above written. 2454
City of Clovis
A Municipal Corporation “CITY”
“CONTRACTOR”

[Mayor’s Name]
Mayor
Signature Date

Print Name of Signatory

[City Manager’s Name] Date
City Manager
Title of Signatory

The Foregoing Agreement Has been
Reviewed and Approval Is Recommended:

Signature Date

[Public Utilities Director

Print Name of Signatory

Title of Signatory

APPROVED AS TO FORM:

[City Attorney’s name] Date
City Attorney
__City___ Business License #
Resolution Number XXXX-XXX
ATTEST: Approved by City Council

[City Clerk’s Name] Date
City Clerk

2455
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EXHIBIT A:

DEFINITIONS

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DEFINITIONS
Exhibit A
Page A-1
For purposes of this Agreement, unless a different meaning is clearly required, the following words and phrases shall have the following meanings respectively ascribed to them by this Exhibit and shall be capitalized throughout this Agreement:
“AB 341” means the California Jobs and Recycling Act of 2011 (Chapter 476, Statues of 2011 [Chesbro, AB 341]), also commonly referred to as “AB 341”, as amended, supplemented, superseded, and replaced from time to time.
“AB 939” means the California Integrated Waste Management Act of 1989 (Division 30 of the California Public Resources Code), also commonly referred to as "AB 939," as amended, supplemented, superseded, and replaced from time to time.
“AB 1826” means the Organic Waste Recycling Act of 2014 (Chapter 727, Statutes of 2014 modifying Division 30 of the California Public Resources Code), also commonly referred to as "AB 1826," as amended, supplemented, superseded, and replaced from time to time. “Agreement” means this Agreement between City and Contractor, including all exhibits, and any future amendments hereto.
“Applicable Law” means all Federal, State, County, and local laws, regulations, rules, orders, judgments, degrees, permits, approvals, or other requirement of any governmental agency having jurisdiction over the Collection, Transportation, and Processing of Recyclable Materials, Organic Materials, and Solid Waste that are in force on the Effective Date and as may be enacted, issued or amended during the Term of this Agreement. Applicable Law includes, but is in no way limited to, AB 939, AB 341, AB 1826, and SB 1383. “Approved Facility(ies)” means any one of or any combination of the: Approved Recyclable Materials Processing Facility; Approved Organic Materials Processing Facility; and/or Designated Transfer Facility. “Approved Processing Facility(ies)” means any one of or any combination of the: Approved Recyclable Materials Processing Facility; Approved Organic Materials Processing Facility; or, Approved Transfer Facility.
“Approved Organic Materials Processing Facility” {Note to proposers: to be updated based on selected facilities} means [Facility Name] at [Complete Address] which is owned and operated by__________. “Approved Recyclable Materials Processing Facility” {Note to proposers: to be updated based on selected facilities} means the [Facility Name] at [Facility Address] , which is owned and operated by____________.
“Approved Transfer Facility” {Note to proposers: to be updated based on selected facilities} means the [Facility Name] at [Facility Address], which is owned and operated by____________. 380
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DEFINITIONS
Exhibit A
Page A-2
“Bin” means a Container with capacity of approximately one (1) to six (6)) cubic yards, with a hinged lid, and with wheels ( where appropriate), that is serviced by a front or rear end-loading Collection vehicle, including Bins with Compactors attached to increase the capacity of the Bin. “Business Days” mean days during which the City offices are open to do business with the public. “California Code of Regulations (CCR)” means the State of California Code of Regulations. CCR references in this Agreement are preceded with a number that refers to the relevant Title of the CCR (e.g., “14 CCR” refers to Title 14 of CCR).
“CalRecycle” means California's Department of Resources Recycling and Recovery. “Cardboard” means corrugated fiberboard consisting of a fluted corrugated sheet and one (1) or two (2) flat linerboards, as is often used in the manufacture of shipping containers and corrugated boxes.

Cardboard is a subset of Recyclable Materials.
“Cart” means a plastic Container with a hinged lid and wheels that is serviced by an automated or semi - automated Collection vehicle. A Cart has capacity of 20, 35, 64 or 96 gallons (or similar volumes). “City” means the City of Clovis, a municipal corporation, and all the territory lying within its boundaries as presently existing or as such boundaries may be modified during the Term of this Agreement. “Change in Law” means any of the following events or conditions that has a material and adverse effect on the performance by the Parties of their respective obligations under this Agreement (except for payment obligations):
a. The enactment, adoption, promulgation, issuance, modification, or written change in administrative or judicial interpretation of any Applicable Law on or after the Effective Date; or,
b. The order or judgment of any governmental body, on or after the Effective Date, to the extent such order or judgment is not the result of willful or negligent action, error or omission or lack of reasonable diligence of City or of the Contractor, whichever is asserting the occurrence of a Change in Law; provided, however, that the contesting in good faith or the failure in good faith to contest any such order or judgment shall not constitute or be construed as such a willful or negligent action, error or omission or lack of reasonable diligence. “City Council” means the duly elected representative council, or its successor municipal governing body, of the City.
“City Contract Manager” means City delegate who is responsible for the administrative management of this Agreement, or their designee.
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DEFINITIONS
Exhibit A
Page A-3
“City Manager” means the City Manager or designee with the authority to carry out the City’s responsibilities under this Agreement.
“Collect” or “Collection” (or any variation thereof) means the act of taking possession of Recyclable Materials, Organic Materials, Solid Waste, Bulky Items, and other material at the place of generation in City.
“Commencement Date” means the date specified in Section 2.1 when Collection, Transportation, and Processing services required by this Agreement shall be provided. “Commercial” shall mean of, from , or pertaining to non -Residential Premises where business activity is conducted, including, but not limited to, retail sales, services, wholesale operations, manufacturing, and industrial operations, but excluding businesses conducted upon Residential property which are permitted under applicable zoning regulations and are not the primary use of the property. “Commercial Edible Food Generator” includes Tier One Commercial Edible Food Generators and Tier Two Commercial Edible Food Generators, or as otherwise defined in 14 CCR Section 18982(a)(7). For the purposes of this definition, Food Recovery Organizations and Food Recovery Services are not Commercial Edible Food Generators, or as otherwise specified by 14 CCR Section 18982(a)(7). “Community Composting” means any activity that Composts green material, agricultural material, food material, and vegetative food material, alone or in combination, and the total amount of feedstock and Compost on-site at any one time does not exceed one hundred (100) cubic yards and seven hundred fifty (750) square feet, as specified in 14 CCR Section 6 17855(a)(4); or as otherwise defined in 14 CCR Section 18982(a)(8).
“Compostable Plastics” or “Compostable Plastic ” means plastic materials that meet the ASTM D6400 standard for Compostability.
“Compactor” means a mechanical apparatus that compresses materials together with the Container that holds the compressed materials or the Container that holds the compressed materials if it is detached from the mechanical compaction apparatus. Compactors include two (2) to six (6) cubic yard Bin Compactors serviced by front-end loader Collection vehicles and ten (10) to fifty (50) cubic yard Drop Box Compactors serviced by roll-off Collection vehicles.
“Complaint” shall mean each written or orally communicated statement made by any Person, whether to City or Contractor, alleging: (1) non-performance, or deficiencies in Contractor’s performance, of its duties under this Agreement; (2) a violation by Contractor of this Agreement; or, (3) an SB 1383 Non-Compliance Complaint.
“Composting” or “Compost” (or any variation thereof) includes a controlled biological decomposition of Organic Materials yielding a safe and nuisance free Compost product. 382
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DEFINITIONS
Exhibit A
Page A-4
“Construction and Demolition Debris (C&D)” includes discarded building materials, packaging, debris, and rubble resulting from construction, alteration, remodeling, repair , or demolition operations on any pavements, excavation projects, houses, Commercial buildings, or other structures , excluding Excluded Waste. C&D includes rocks, soils, tree remains, and other Yard Trimmings which results from land clearing or land development operations in preparation for construction. “Container(s)” mean Bins, Carts, Compactors, and Drop Boxes. “Contractor” means ______ organized and operating under the laws of the State and its officers, directors, employees, agents, companies, related-parties, affiliates, subsidiaries, and Subcontractors. “Contractor’s Compensation” means the monetary compensation received by Contractor in return for providing services in accordance with this Agreement as described in Article 8. “Contractor’s Government Liaison ” means the individual authorized by Contractor as described by Section 5.7.E.
“Contractor’s Proposal ” means the proposal submitted to City by Contractor on _[Insert Date when submittal date is finalized] for provision of Recyclable Materials and Organic Materials Collection , Processing, and marketing services and certain supplemental written materials, which are included as Exhibit G to this Agreement and are incorporated by reference. “Contractor’s Service Liaison” means the individual authorized by Contractor as described by Section

5.7.E.
“County” means the County of Fresno, a political subdivision of the State of California. “Courtesy Pick-Up Notice” means the Contractor’s notice to Customer(s) as described in Section 4.11.1.C and 4.12.C.
“Curb” or “ Curbside” (or any variation thereof) means the cornered edging between the street and sidewalk. Curb or Curbside also means and describes the location of a Collection Container for pick -up, where such Container is placed on the street or alley against the face of the Curb, or where no Curb exists, the Container is placed not more than five (5) feet from the outside edge of the street or alley nearest the property’s entrance.
“Customer” means the Person whom Contractor submits its billing invoice to and collects payment from for Collection services provided to a Premises. The Customer may be either the Occupant or Owner of the Premises.
“Customer Account Information Database” means the Customer Account Information Database as identified in Section 4.7 that shall be developed, maintained, and monitored in accordance with the requirements of this Agreement.
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DEFINITIONS
Exhibit A
Page A-5
“Customer Type ” means the Customer’s sector category including, but not limited to, Single -Family, Multi-Family, Commercial, and City.
“Discarded Materials” means Recyclable Materials, Organic Materials, and Solid Waste placed by a Generator in a receptacle and/or at a location for the purposes of Collection by Contractor , excluding Excluded Waste.
“Divert” or “Diversion” (or any variation thereof) means to prevent Discarded Materials from Disposal at landfill or transformation facilities, (including facil ities using incineration, pyroly sis, distillation, gasification, or biological conversion methods) through source reduction, reuse, Recycling, Composting, anaerobic digestion or other method of Processing, subsequent to the provisions of AB 939. Diversion is a broad concept that is to b e inclusive of material handling and Processing changes that may occur over the Term including, but not limited to, changes in standard industry practice or implementation of innovative (but not necessarily fully proven) techniques or technology that reduce Disposal risk, decrease costs and/or are for other reasons deemed desirable by the City. “Diversion Coordinator” means the individual authorized by Contractor as described by Section 5.7.E. “Disposal” or “Dispose” (or any variation thereof) means the final disposition of Discarded Materials, or Processing Residue at a Disposal Facility.
“Disposal Facility” means a landfill, or other facility for ultimate Disposal of Solid Waste. “Drop Box” means an open-top Container with a capacity of seven (7) to forty (40) cubic yards that is serviced by a roll-off Collection vehicle.
“Dwelling Unit” means any individual living unit in a; Single-Family dwelling (SFD) or Multi-Family dwelling (MFD) structure or building, a mobile home, or a motor home located on a permanent site intended for, or capable of being utilized for, Residential living other than a Hotel or Motel. “Edible Food” means food intended for human consumption. For the purposes of this Agreement, Edible Food is not Solid Waste if it is recovered and not discarded. Nothing in this Agreement requires or authorizes the recovery of Edible Food that does not meet the food safety requirements of the California Retail Food Code. If the definition in 14 CCR Section 18982(a)(18) for Edible Food differs from this definition, the definition in 14 CCR Section 18982(a)(18) shall apply to this Agreement. “Effective Date” means the date on which the latter of the two Parties signs this Agreement. “Excluded Waste” means Hazardous Substance, Hazardous Waste, Infectious Waste, Designated Waste, volatile, corrosive, biomedical, infectious, biohazardous, and toxic substances or material, waste that Contractor reasonably believes would, as a result of or upon Disposal, be a violation of local, State or Federal law, regulation or ordinance, includi ng land use restrictions or conditions, waste that cannot be Disposed of in Class III landfills, waste that in Contractor’s reasonable opinion would present a significant 384
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DEFINITIONS
Exhibit A
Page A-6
risk to human health or the environment, cause a nuisance or otherwise create or expose Contractor or City to potential liability; but not including de minimis volumes or concentrations of waste of a type and amount normally found in Residential Solid Wast e after implementation of programs for the safe Collection, Recycling, treatment, and Disposal of batteries and paint in compliance with Sections 41500 and 41802 of the California Public Resources Code. Excluded Waste does not include Used Motor Oil and Filters, or household batteries when properly placed for Collection by Contractor as set forth in this Agreement.
“Electronic Waste” or “E-Waste" means discarded electronic equipment including, but not limited to, televisions, computer monitors, central processing units (CPUs), laptop computers, computer peripherals (including external hard drives, keyboards, scanners, and mice), printers, copiers, facsim ile machines, radios, stereos, stereo speakers, VCRs, DVDs, camcorders, microwaves, telephones, cellular telephones, and other electronic devices. Some E-Waste or components thereof may be Hazardous Waste or include Hazardous Substances and thus require special handling, Processing, or Disposal. “Extended Producer Responsibility Program” or “EPR Program ” means an environmental program or policy codified, enforced, and/or monitored by local, State, or Federal governments in which a producer’s, distributor’s, or retailer’s administra tive, financial, opera tional, and/or physical responsibility for a product is extended to the post-consumer stage of a product’s life cycle. Extended Producer Responsibility Programs may be implemented by individual producers, collec tive industry organi zations such as a producer responsibility organiza tion or Stewardship Organiza tion, or other regulated en tities specified under the program. Such programs may cover individual products or categories of products, using one (1) or more funding mechanisms, as defined in the regulation(s) establishing the program. “Federal” means belonging to or pertaining to the Federal government of the United States. “Flow Control” means City right to direct Discarded Materials to a facility of the City’s choosing. “Food Recovery” means actions to Collect and distribute food for human consumption which otherwise would be Disposed, or as otherwise defined in 14 CCR Section 18982(a)(24). “Food Recovery Organization” means an entity that primarily engages in the Collection or receipt of Edible Food from Commercial Edible Food Generators and distributes that Edible Food to the public for Food Recovery either directly or through other entities, including, but not limited to:

A. A food bank as defined in Section 113783 of the Health and Safety Code; B. A nonprofit charitable organization as defined in Section 113841 of the Health and Safety code; and,
C. A nonprofit charitable temporary food facility as defined in Section 113842 of the Health and Safety Code.
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DEFINITIONS
Exhibit A
Page A-7
If the definition in 14 CCR Section 18982(a)(25) for Food Recovery Organization differs from this definition, the definition in 14 CCR Section 18982(a)(25) shall apply to this Agreement. “Food Recovery Service” means a Person or entity that Collects and Transports Edible Food from a Commercial Edible Food Generator to a Food Recovery Organization or other entities for Food Recovery; or as otherwise defined in 14 CCR Section 18982(a)(26). “Food Scraps " means those Discarded Materials that will decompose and/or putrefy including: (i) all kitchen and table Food Waste; (ii) animal or vegetable waste that is generated during or results from the storage, preparation, cooking or handling of food stuffs; (iii) f ruit waste, grain waste, dairy waste, meat, and fish waste; and, (iv) vegetable trimmings, houseplant trimmings and other Compostable Organic Waste common to the occupancy of Residential dwellings. Food Scraps are a subset of Food Waste. “Food-Soiled Paper” means Compostable paper material that has come in contact with Food Scraps or liquid, such as, but not limited to, Compostable paper plates, paper coffee cups, napkins, pizza boxes, and milk cartons.
“Food Waste” (Note to Proposers: Definition to be updated based on acceptance of Compostable Plastics) means Source Separated Food Scraps, Food -Soiled Paper, and Compostable Plastics. Food Waste is a subset of Organic Materials.
“Full Regulatory Compliance” means compliance with all applicable permits for any facility utilized by Contractor, such that the Contractor will at all time maintain the ability to fully comply with its obligations under this Agreement.
“Generator” means any Person whose act or process produces Discarded Materials as defined in the Public Resources Code, or whose act first causes Discarded Materials to become subject to regulation. “Gross Receipts” shall mean total cash receipts collected from Customers by the Contractor for the provision of services pursuant to this Agreement, without any deductions. Gross Receipts do not include revenues from the sale of Recyclable Materials.
“Hazardous Substance” means any of the following: (a) any substances defined, regulated or listed (directly or by reference) as "Hazardous Substances", "hazardous materials", "Hazardous Wastes", "toxic waste", "pollutant", or "toxic substances" , or similarly identified as hazardous to human health or the environment, in or pursuant to: (i) the Comprehensive Environmental Response, Compensation and Liability Act (CERCLA) of 1980, 42 USC §9601 et seq. (CERCLA); (ii) the Hazardous Materials Transportation Act, 49 USC §1802, et seq.; (iii) the Resource Conservation and Recovery Act, 42 USC §6901 et seq.; (iv) the Clean Water Act, 33 USC §1251 et seq.; (v) California Health and Safety Code §§25115-25117, 25249.8, 25281, and 25316; (vi) the Clean Air Act, 42 USC §7901 et seq.; and, (vii) California Water Code §13050; (b) any amendments, rules or regulations promulgated thereunder to such enumerated statutes or acts currently existing or hereafter enacted; and, (c) any other hazardous or toxic substance, material, chemical, waste or pollutant identified as hazardous or toxic or regulated under any other Applicable Law 386
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DEFINITIONS
Exhibit A
Page A-8
currently existing or hereinafter enacted, including, without limitation, friable asbestos, polychlorinated biphenyl’s (PCBs), petroleum, natural gas, and synthetic fuel products, and by-products. “Hazardous Waste” means all substances defined as Hazardous Waste, acutely Hazardous Waste, or extremely Hazardous Waste by the State in Health and Safety Code §25110.02, §25115, and §25117 or in the future amendments to or recodifications of such statutes or identified and listed as Hazardous Waste by the U.S. Environmental Protection Agency (EPA), pursuant to the Federal Resource Conservation and Recovery Act (42 USC §6901 et seq .), all future amendments thereto, and all rules and regulations promulgated thereunder.
“Household Hazardous Waste” or “HHW” means Hazardous Waste generated at Residential Premises within the City. HHW includes: paint, stain, varnish, thinner, adhesives, auto products such as old fuel, Used Motor Oil and Filters, , batteries, household batteries, fluorescent bulbs, tubes, cleaners and sprays, pesticides, fertilizers and other garden products, needles, syringes, and lancets. Household Hazardous Waste is a subset of Hazardous Waste.
“Infectious Waste” means biomedical waste generated at hospitals, public or private medical clinics, dental offices, research laboratories, pharmaceutical industries, blood banks, mortuaries, veterinary facilities and other similar establishments that are identified in Health and Safety Code Section 25117.5 as may be amended from time to time.
“Liquidated Damages” means the amounts due by Contractor for failure to meet specific quantifiable standards of performance as described in Section 10.6 and Exhibit F. “Missed Collection Rebate” means the rebate payment to be provided by Contractor to a Customer in accordance with Section 5.13 for failure to Collect materials from a Customer Premises. “Mulch” means a layer of material applied on top of soil, and, for the purposes of the Agreement, Mulch shall conform with the following conditions, or conditions as otherwise specified in 14 CCR Section 18993.1(f)(4):

A. Meets or exceeds the physical contamination, maximum metal concentration, and pathogen density standards for land applications specified in 14 CCR Section 17852(a)(24.5)(A)(1) through (3).

B. Was produced at one or more of the following types of Facilities:

A Compostable material handling operation or facility as defined in 14 CCR Section 17852(a)(12), that is permitted or authorized under Division 7 of Title 14 of the CCR, other than a chipping and grinding operation or facility as defined in 14 CCR Section 17852(a)(10); Guidance: Note that this criteria disallows Mulch produced from chipping and grinding operations to count toward fulfillm ent of a jurisdiction’s annual Organic Waste product procurement target; 387
AGENDA ITEM NO. 14.

EXHIBIT A

DEFINITIONS
Exhibit A
Page A-9
A Transfer/Processing Facility or Transfer/Processing operation as defined in 14 CCR Section 17402(a)(30) and (31), respectively, that is permitted or authorized under 14 CCR, Division 7, Chapter 12; or,
A Solid Waste landfill as defined in PRC Section 40195.1 that is permitted under 27 CCR, Division 2.
“Multi-Family” or “MFD” means any Residential Premises, other than a Single-Family Premises, with five (5) or more Dwelling Units used for Residential purposes (regardless of whether residence therein is temporary or permanent), including such Premises when combined in the same building with Commercial establishments, that receive centralized, shared, Collection service for all units on the Premises which are billed to one (1) Customer at one (1) address. Customers residing in Townhouses, mobile homes, condominiums, or other structures with five (5) or more Dwelling Units who receive individual service and are billed separately shall not be considered Multi -Family. Hotels and motels are not considered Multi - Family.
“Non-Collection Notice” means the notice as described in Section 4.11.1.D. “Occupant” means the Person who occupies a Premises.
“Organic Materials” means Yard Trimmings and Food Waste, individually or collectively. No Discarded Materials shall be considered to be Organic Materials, however, unless it is separated from Recyclable Materials and Solid Waste. Organic Materials are a subset of Organic Waste. “Organic Waste” means wastes containing material originated from living organisms and their metabolic waste products including, but not limited to, food, Yard Trimmings, organic textiles and carpets, lumber, wood, paper products, printing and writing paper, manure, biosolids, digestate, and sludges, or as otherwise defined in 14 CCR Section 18982(a)(46). Biosolids and digestate are as defined in 14 CCR Section 18982(a)(4) and 14 CCR Section 18982(a)(16.5), respectively. “Overage” means (i) Recyclable Materials or Organic Materials exceeding its Container’s intended capacity such that the lid is lifted (or would be lifted if lowered) or (ii) Recyclable Materials or Organic Materials placed on top of or in the immediate vicinity of the Container, in bags or otherwise. “Owner” means the Person responsible for payment for Solid Waste services to the City at the Premises to which Recyclable Materials and Organic Materials Collection service is to be provided under this Agreement.
“Party” or “Parties” refers to the City and Contractor, individually or together. “Person(s)” means any individual, firm, association, organization, partnership, consortium, corporation, trust, joint venture, Commercial entity, governmental entity, public entity, or any other legal person. “Premises” means any land or building in the City where Recyclable Materials, Organic Materials, or Solid Waste are generated or accumulated.
388
AGENDA ITEM NO. 14.

EXHIBIT A

DEFINITIONS
Exhibit A
Page A-10
“Processing” or “Process” means to prepare, treat, Recycle, or convert through some special method. “Processing Facility” means any plant or site used for the purpose of sorting, cleansing, treating or reconstituting Recyclable Materials for the purpose of making such material available for Recycling or reuse or the facility for the Processing and/or Composting of Organic Materials. “Prohibited Container Contaminants” means the following: (i) Discarded Materials placed in the Recyclable Materials Container that are not identified as acceptable Recyclable Materials for the City’s Collection program; (ii) Discarded Materials placed in the Organic Materials Container tha t are not identified as acceptable Organic Materials for the City’s Collection program; and, (iii) Excluded Waste placed in any Container.
“Proprietary Information” or “Proprietary” means that information provided by Contractor to the City which is protected from disclosure by the California Public Records Act and meets that definition of Proprietary Information. Nothing shall be considered Proprietary which is required to be submitted to the City in any report described in this Agreement. Contractor’s Customer lists for Customers served under this Agreement are specifically not considered Proprietary for the purposes of this Agreement, however, the City may protect such information from disclosure consistent with the provisions of the Public Records Act.
“Public Street” means all City-owned and maintained paved areas between the normal Curb line of a roadway, including public parking lots, roadway dividers, and medians. “Public Utilities Director” means the Public Utilities Director or designee with the authority to carry out the City’s responsibilities under this Agreement.
“Rate” means the maximum amount, expressed as a dollar unit, approved by the City that the Contractor or City may bill a Customer for providing services under this Agreement. A Rate has been established for each individual Service Level and the initial Rates for Rate Period Zero and Rate Period One are presented in Exhibit G. The Rates approved by City are the ma ximum Rate that Contractor may charge a Customer and Contractor may, in its sole discretion, charge any amount up to and including the maximum Rat e approved by the City.
“Rate Period” means a twelve (12) month period, commencing August 1 and concluding July 31. “Recyclable Materials” means those Discarded Materials that: the Generators set out in Recyclable materials Containers for Collection for the purpose of Recycling by the Contractor and that exclude Excluded Waste. No Discarded Materials shall be considered Recyclable Materials unless such material is separated from Organic Materials, and Solid Waste. Recyclable Materials shall include, but not be limited to: newspaper (including inserts, coupons, and store adverti sements); mixed paper (including office paper, computer paper, magazines, junk mail, catalogs, brown paper bags, brown paper, paperboard, paper egg cartons, telephone books, grocery bags, colored paper, construction paper, envelopes, legal pad backings, shoe boxes, gable -top beverage containers, cereal, and other similar food boxes yet 389
AGENDA ITEM NO. 14.

EXHIBIT A

DEFINITIONS
Exhibit A
Page A-11
excluding paper tissues, paper towels, paper with plastic coating, paper contaminated with food, wax paper, foil -lined paper and cartons, Tyvex non -tearing paper envelopes); chipboard; corrugated Cardboard; glass containers of any color (including brown, c lear, and green glass bottles and jars); aluminum (including beverage containers and small pieces of scrap metal); steel, tin , or bi-metal cans; mixed plastics such as plastic containers (no. one (1) to seven (7)), except expanded Polystyrene (EPS); bottles including containers made of HDPE, LDPE, or PET; film plastic (when clean, dry, and contained inside of a plastic bag); dry cell household batteries when placed on the Recycling Cart in a sealed heavy- duty plastic bag; and, those materials added by the Contractor from time to time. “Recycle” or “Recycling” means the process of sorting, cleansing, treating, and reconstituting at a Recyclable Materials Processing Facility materials that would otherwise be Disposed of at a landfill for the purpose of returning such materials to the economy in the form of raw materials for new, reused, or reconstituted products. Recycling includes processes deemed to constitute a reduction of landfill Disposal pursuant to 14 CCR, Division 7, Chapter 12, Article 2. Recycling does not include gasification or transformation as defined in Public Resources Code Section 40201. “Related‐Party Entity” means all businesses (including corporations, limited and general partnerships, and sole proprietorships) which are directly or indirectly related to Contractor by virtue of direct or indirect ownership interests or common management shall be deemed to be affiliated with Contractor and included within the term “Related‐Party Entity” as used herein. A Related‐Party Entity shall include a business in which Contractor Owns a direct or indirect ownership interest, a business which has a direct or indirect ownership interest in Contractor and/or a business which is also owned, controlled, or managed by any business or individual which has a direct or indirect ownership interest in Contractor. For purposes of determining whether an indirect ownership interest exists, the constructive ownership provisions of Section 318(a) of the Internal Revenue code of 1986, as in effect on the date of this Agreement, shall apply; provided, however, the (i) “ten percent (10%)” shall be substituted for “fifty percent (50%)” in Section 318(a)(2)(C) and in Section 318(a)(3)(C) thereof; and (ii) Section 318(a)(5)(C) shall be disregarded. For purposes of determining ownership under this paragraph and constructive or indirect ownership under Section 318(a), ownership interest of less than ten percent (10%) shall be disregarded and percentage interests shall be determined on the basis of the percentage of voting interest or value which the ownership interest represents, whichever is greater. Related -Party Entities shall be limited to those businesses which are directly or indirectly involved in the provision of service under this Agreement.
“Residential” shall mean of, from, or pertaining to a Single -Family Premises or Multi -Family Premises including Single-Family homes, apartments, condominiums, Townhouse complexes, mobile home parks, and cooperative apartments.
“Residue” means those materials which, after Processing, are Disposed rather than Recycled due to either the lack of markets for materials or the inability of the Processing Facility to capture and recover the materials.
390
AGENDA ITEM NO. 14.

EXHIBIT A

DEFINITIONS
Exhibit A
Page A-12
“Reusable Materials” means items that are capable of being used again after minimal Processing.

Reusable Materials may be Collected Source Separated or recovered through a Processing Facility. “SB 54” means the Plastic Pollution Prevention and Packaging Producer Responsibility Act approved by the Governor of the State of California on June 30, 2022, which amended Section 41821.5 of the California Public Resources Code to add Chapter 3 (commencing with S ection 42040) to Part 3 of Division 30, as amended, supplemented, superseded, and replaced from time to time. For the purposes of this Agreement, SB 54 includes any implementing regulations developed by CalRecycle, as amended supplemented, superseded, and replaced from time to time. “SB 1383” means Senate Bill 1383 of 2016 approved by the Governor on September 19, 2016, which added Sections 39730.5, 39730.6, 39730.7, and 39730.8 to the Health and Safety Code, and added Chapter 13.1 (commencing with Section 42652) to Part 3 of Division 30 of th e Public Resources Code, establishing methane emissions reduction targets in a State-wide effort to reduce emissions of short -lived climate pollutants as amended, supplemented, superseded, and replaced from time to time.

For the purposes of this Agreement, SB 1383 specifically refers to the Short -Lived Climate Pollutants (SLCP): Organic Waste Reductions regulations developed by CalRecycle and adopted on November 3, 2020 that created Chapter 12 of 14 CCR, Division 7 and amended portions of regulations of 14 CCR and 27 CCR. “Self-Hauler” or “Self-Haul” means a Person who hauls Discarded Materials, recovered material, or any other material, that such Person generates at their own Premises, to another Person, or as otherwise defined in 14 CCR Section 18982(a)(66). Self -Hauler also includes a Person who bac k-hauls waste from Premises they own and operate, as defined in 14 CCR Section 18982(a)(66)(A). “Service Level” refers to the size of a Customer’s Container and the frequency of Collection service. “Service Opportunity” shall mean each individual scheduled opportunity the Contractor has to Collect from a Container at a Customer’s location. For example, a Commercial Customer receiving Recyclable Materials Collection service two (2) times per week from two (2) Containers, Organic Materials Collection service two (2) times per week from (2) Containers, and Solid Waste Collection service two (2) times per week from two (2) Containers would have a total of twelve (12) Service Opportunities each week. Service Opportunities shall be calculated based on the subscription levels presented in Contractor’s most recent Quarterly Report to City.
“Service Type” refers separately to the following types of Recyclable Materials and Organic Materials Collection services for each of the following Customer Types: Single-Family Dwelling Unit, Multi -Family Dwelling Unit, Commercial, and City Facilities.
“Sharps Waste” means waste generated by a household that includes a hypodermic needle, syringe, or lancet as defined in State Health and Safety Code (H & S Code) Sections 40190.5 and 117671. 391
AGENDA ITEM NO. 14.

EXHIBIT A

DEFINITIONS
Exhibit A
Page A-13
“Single-Family” or “SFD” means, notwithstanding any contrary definition in City Code, any detached or attached house or residence designed or used for occupancy by one (1) family, provided that Collection service feasibly can be provided to such Premises as an independent unit, and the Owner or Occupant of such independent unit is billed directly for the Collection service. Single-Family includes Townhouses, and each independent unit of duplex, tri-plex, or four-plex Residential structures, regardless of whether each unit is separately billed for their specific Service Level. “Solid Waste” means Solid Waste as defined in California Public Resources Code, Division 30, Part 1, Chapter 2, §40191 and regulations promulgated hereunder. Excluded from the definition of Solid Waste are Excluded Waste, C&D, Source Separated Recyclable Materials, Source Separated Organic Materials, and radioactive waste. Notwithstanding any provision to the contrary, Solid Waste may include de minimis volumes or concentrations of waste of a type and amount normally found in Residential Solid Waste after implementation of programs for the safe Collection, Recycling, treatment, and Disposal of Household Hazardous Waste in compliance with Section 41500 and 41802 of the California Public Resources Code as may be amended from time to time. Solid Waste includes salvageable materials only when such materials are included for Collection in a Solid Waste Container not Source Separated from Solid Waste at the site of generation.
“Source Separated” means the segregation, by the Generator, of materials designated for separate Collection for some form of Recycling, Composting, recovery, or reuse. “State” means the State of California.
“Stewardship Organization” means a Person(s) that is approved or designated under Applicable Law or by a relevant governing body, including, but not limited to, CalRecycle, CARB, the County, or the Authority, to manage, coordinate, fund, or otherwise oversee one or more Extended Pr oducer Responsibility Programs, and that is selected by the Authority. The applicable Stewardship Organiz ation for each Extended Producer Responsibility Program under this Agreement shall be designated or approved by the Executive Director, at their sole discretion.
“Subcontractor” means a Party who has entered into a contract, express or implied, with the Contractor for the performance of an act that is necessary for the Contractor’s fulfillment of its obligations for providing service under this Agreement. Vendors providing materials and supplies to Contractor shall not be considered Subcontractors.
“Term” means the Term of this Agreement, including extension periods if granted, as provided for in Article 2.
“Tier One Commercial Edible Food Generator” means a Commercial Edible Food Generator that is one of the following, each as defined in 14 CCR Section 18982:

A. Supermarket.

B. Grocery Store with a total facility size equal to or greater than 10,000 square feet. 392
AGENDA ITEM NO. 14.

EXHIBIT A

DEFINITIONS
Exhibit A
Page A-14
C. Food Service Provider.

D. Food Distributor.

E. Wholesale Food Vendor.

If the definition in 14 CCR Section 18982(a)(73) of Tier One Commercial Edible Food Generator differs from this definition, the definition in 14 CCR Section 18982(a)(73) shall apply to this Agreement. “Tier Two Commercial Edible Food Generator” means a Commercial Edible Food Generator that is one of the following, each as defined in 14 CCR Section 18982:

A. Restaurant with two hundred fifty (250) or more seats, or a total facility size equal to or greater than five thousand (5,000) square feet.

B. Hotel with an on-site food facility and two hundred (200) or more rooms.

C. Health facility with an on-site food facility and one hundred (100) or more beds.

D. Large Venue.

E. Large Event.

F. A State agency with a cafeteria with two hundred fifty (250) or more seats or total cafeteria facility size equal to or greater than five thousand (5,000) square feet.

G. A local education agency with an on-site food facility. If the definition in 14 CCR Section 18982(a)(74) of Tier Two Commercial Edible Food Generator differs from this definition, the definition in 14 CCR Section 18982(a)(74) shall apply to this Agreement. “Ton” or “Tonnage” means a unit of measure for weight equivalent to two thousand (2,000) standard pounds where each pound contains sixteen (16) ounces.
“Total Service Opportunities” shall mean the sum of all Service Opportunities in a given time period. “Townhouse” means an attached or semi-attached Single-Family Premises within a group of attached or semi-attached Single-Family Premises, regardless of whether the Premises is billed individually or through a central account (e.g. , homeowner association, property manager), wherein each unit maintains individual Collection service subscription, as determined in writing by the City Contract Manager. “Trade Secrets” means information, including a formula, pattern, compilation, program, device, method, technique, or process, that: (1) derives actual independent economic value from not being generally known to the public or to other Persons who can obtain economic value from its disclosure or use; and, (2) is the subject of efforts that are reasonable under the circumstances to maintain its secrecy. “Transfer” means the act of transferring the materials Collected by Contractor in its route vehicles into larger vehicles for Transport to other facilities for the purpose of Recycling or Disposing of such materials. “Transportation” or “Transport” means the act of conveying Collected materials from one location to another.
393
AGENDA ITEM NO. 14.

EXHIBIT A

DEFINITIONS
Exhibit A
Page A-15
“Universal Waste” or “U -Waste” means all wastes as defined by Title 22, Subsections 66273.1 through 66273.9 of the CCR. These include, but are not limited to, batteries, fluorescent light bulbs, mercury switches, and E-Waste.
“Used Motor Oil and Filter s” means used oil fluids for vehicles including motor oil, brake, transmission and hydraulic fluids, crankcase and differential oils, lubricating oils for vehicles, and oil filters from automobiles and light trucks.
“Used Oil Recovery Kit” means a kit containing: one (1) reusable plastic jug of at least one (1) gallon capacity with a leak-proof, watertight screw-on top to contain Used Motor Oil or used cooking oil; one (1) six (6) mil plastic Disposable resealable bag with double track seal of sufficient capacity to accommodate one (1) Used Motor Oil Filter; and, a flyer, brochure, or other informational media approved by the City intended to educate Customers about the Used Motor Oil and Filter Collection program and the benefits resulting from the proper handling of Used Motor Oil and Filters. The Used Oil Recovery Kit is to be provided to Customers by Contractor to recover Used Motor Oil and Filter, and used cooking oil from Single-Family and Townhouse residents.
“Working Days” means days on which the Contractor is required to provide regularly scheduled Collection services under this Agreement.
“Yard Trimmings” means those Discarded Materials that will decompose and/or putrefy, including, but not limited to, green trimmings, grass, weeds, leaves, prunings, branches, dead plants, brush, tree trimmings, dead trees, small pieces of unpainted and untreated wood, and other types of Organic Materials resulting from normal yard and landscaping maintenance that may be specified in City Legislation for Collection and Processing as Organic Materials under this Agreement. Yard Trimmings does not include items herein defined as Excluded Waste. Yard Trimmings are a subset of Organic Materials.

Yard Trimmings placed for Collection may not exceed six (6) inches in diameter and three (3) feet in length and must fit within the Contractor-provided Container.
394
AGENDA ITEM NO. 14.

Franchise Agreement, Exhibit B
Page B-1
EXHIBIT B:

DIRECT SERVICES

The following Exhibits (B1 through B5) describe the programs which, in aggregate, represent the direct services to be performed under this Agreement by the Contractor.

Each of the following Exhibits (B1 through B5) present the programs to be provided to each Customer Type by Contractor. Within each program description are specific requirements for the:
• Type and size of Containers or Service Level to be offered by Contractor under each program; • Frequency of service to be offered by Contractor to Customers; • Location of service, including an indication of whether or not additional charges may apply if a Customer selects a location that is more costly to serve (e.g. back-yard service); • Materials that are acceptable or prohibited within the program; • Provision of additional services to the Customer if the standard Service Levels are inadequate, either on a regular or periodic basis, and an indication of whether or not additional charges may apply; and/or,
• Other requirements and considerations of the program.

Contractor shall provide the services for each program described in accordance with the specific program requirements detailed in Exhibits B1 through B5 and Contractor shall promote such programs using the public education and outreach methods described in Exhibit C.

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AGENDA ITEM NO. 14.

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396
AGENDA ITEM NO. 14.

EXHIBIT B1:

RESIDENTIAL SERVICE

397
AGENDA ITEM NO. 14.

EXHIBIT B1

RESIDENTIAL SERVICES
Exhibit B1
Page B1-1

1. Recyclable Materials Collection
Contractor shall Collect Recyclable Materials placed in City-provided Containers one (1) time per week from Residential Customers and Transport all Recyclable Materials to the Approved Recyclable Materials Processing Facility for Processing.

Containers: Carts,
Container Sizes: 96-gallon Carts, (or comparable sizes approved by the City). 96-Gallon Carts shall be the default Container provided.

Service Frequency: Residential Customers receiving individual Collection service per Dwelling Unit :

One (1) time per week on the same day as Organic Materials and Solid Waste Collection services, as coordinated with municipal Solid Waste Collection.

Residential Customers receiving shared/centralized Collection service: Up to six (6) times per week but not less than one (1) time per week (as requested by Multi- Family Customers).

Service Location: Curbside or other Customer-selected service location at a Multi-Family Premises Acceptable Materials: Recyclable Materials
Prohibited Materials: Solid Waste, Organic Materials, Excluded Waste Additional Service: Residential Customers receiving individual Collection service per Dwelling Unit shall receive one (1) Recyclable Materials Cart standard and may request additional Recyclable Materials Carts at an additional charge. Residential Customers receiving shared/centralized Collection service shall receive services as requested by property managers or Owners.

Other Requirements: Contractor may refuse to Collect a Recyclable Materials Container that contains Prohibited Container Contaminants in the manner and subject to the limits described in Section 4. 11 and provided that Contractor leaves a Non -Collection Notice in accordance with Section 5.3.B of this Agreement. Contractor shall keep a record of all Non -Collection Notices and Courtesy Pick-Up Notices issued to Customers, recording at a minimum the date, Customer address , and material type of the Container in question.

2. Organic Materials Collection
Contractor shall Collect Organic Materials placed in City-provided Carts one (1) time per week from Residential Customers and Transport all Organic Materials to the Approved Organic Materials Processing Facility for Processing.

Containers: Carts, Bins
Container Sizes: 48- or 96-gallon Carts, (or comparable size approved by the City). Upon Customer request.

Standard Organic Materials Container size is 96 -gallon for Customers receiving individual Collection per Dwelling Unit. 48-gallon service may be made available 398
AGENDA ITEM NO. 14.

EXHIBIT B1

RESIDENTIAL SERVICES
Exhibit B1
Page B1-2
for Customers with space constraints in Plann ed Unit Developments Homeowners Associations, Condos, and Townhouses, upon Customer request.

Service Frequency: Residential Customers receiving individual Collection service per Dwelling Unit:

One (1) time per week on the same day as Recyclable Materials and Solid Waste Collection services, as coordinated with municipal Solid Waste Collection.

Residential Customers receiving shared/centralized Collection service: Up to six (6) times per week but not less than one (1) time per week (as requested by Multi- Family Customers).

Service Location: Curbside or other Customer-selected service location at a Multi-Family Premises Acceptable Materials: Organic Materials (including Yard Trimmings and Food Waste) Prohibited Materials: Recyclable Materials, Solid Waste, Excluded Waste

3. Used Motor Oil and Filter Collection
Contractor shall Collect Used Motor Oil and Filters placed in Curbside from all Residential Customers and shall Recycle all Used Motor Oil and Filters Collected pursuant to this Agreement.

Containers: Used Oil Recovery Kit
Container Sizes: 2.5-gallon filter bags; and, 2.5-gallon oil jugs Service Frequency: Up to one (1) time per week on the same day as Recyclable Materials Collection service.

Service Location: Curbside (adjacent to Recyclable Materials Cart) Acceptable Materials: Used Motor Oil and Filters,
Prohibited Materials: Recyclable Materials, Organic Materials, Solid Waste, Excluded Waste Additional Service: Not applicable
Other Requirements: Contractor shall provide a Used Oil Recovery Kit to a Customer within three (3) Working Days of Customer request, at no additional cost to Customer. Upon Collection of Used Motor Oil and Filter from a Customer, Contractor shall leave a clean and empty Used Oil Recovery Kit adjacent to the Recyclable Materials Cart.

Contractor shall Recycle the Used Motor Oil and Filter only with Persons who are authorized by the State of California to Recycle such materials . In the event the Used Motor Oil and Filter Collected pursuant to this Agreement is contaminated to the extent that the materials require Disposal as a Hazardous Waste, Contractor shall Dispose of such materials, at Contractor’s own cost and expense in accordance with Applicable Law.

Contractor shall notify the City Contract Manager of any contamination which renders the Used Motor Oil and Filter unacceptable for Recycling or which requires Disposal as a Hazardous Waste.

Contractor shall keep all Used Motor Oil and Filters Collected pursuant to this Agreement segregated from other materials.

Contractor may refuse to Collect Used Motor Oil and Filter if it is not contained in an approved Used Oil Recovery Kit, provided that Contractor leaves a Non - 399
AGENDA ITEM NO. 14.

EXHIBIT B1

RESIDENTIAL SERVICES
Exhibit B1
Page B1-3
Collection Notice which explains the reason for Non-Collection, and also leaves a clean and empty Used Oil Recovery Kit adjacent to the refused Used Motor Oil and Filter set-out. Contractor may refuse to Collect a Used Motor Oil Recovery Kit which contains liquid other than Used Motor Oil, provided that Contractor leaves a Non-Collection Notice which explains the reason for Non-Collection.

4. Holiday Tree Collection
Annually, commencing December 2 6 and for fourteen (14) Working Days, the Contractor shall Collect holiday trees from all Residential Customers. Customers are required to place the holiday trees Curbside on the Customer’s regularly scheduled Collection day. Holiday trees must be removed from stands and be free of ornaments, garlands, tinsel, flocking, or other decorations. The Contractor shall not be required to Collect holiday trees that do not meet the a forementioned criteria. The Contractor shall affix a Non- Collection Notice to any non -Collected holiday tree informing the Customer of the reason(s) for Non- Collection. Contractor may charge City -approved Rates to return and Collect a previously non -Collected holiday tree that has been corrected and set out. Contractor shall deliver all Collected holiday trees to the Approved Organic Materials Processing Facility for Processing.

Holiday tree Collection services shall be provided at no additional cost to the City or the Customer.

5. Sharps Waste Program
Contractor shall provide Residential Customers with a Sharps Waste home delivery program, upon request. Contractor shall arrange for delivery of an approved container to the requesting Customer's home within one (1) week of request. Delivery of the container shall also include Recycling awareness materials and instructions for participation in the Sharps Waste Collection program. To ensure maximum Customer convenience, the collection of Sharps Waste containers will be administered through a one and four tenths (1.4) quart (or larger), postage paid, container approved by the United States Postal Service (or other parcel service) for shipment of such material. Customers using the mail-based service will receive one (1) Sharps Waste container/mailing kit per calendar year at no charge. Additional Sharps Waste containers/mailing kits will be available for a fee of no more than $____ per quart container or $____per gallon container by Contractor.

6. Battery and Cellphone Collection
Contractor shall Collect discarded batteries and cell phones placed for Collection in Customer -provided, clear, zip -lock or tie -close plastic bags on top of Recyclable Materials Carts. Upon Customer request, Contractor shall make appropriate arrangements for the placement of battery, cell phone, and CFL Recycling receptacles (“Bat Buckets”) that can Collect these electronic materials from Multi -Family complexes. Contractor shall communicate with property managers and Owners to determine the most convenient and environmentally responsible placement of Bat Buckets within the Multi-Family complex, 400
AGENDA ITEM NO. 14.

EXHIBIT B1

RESIDENTIAL SERVICES
Exhibit B1
Page B1-4
and will provide educational information and additional Bat Buckets within five (5) Working Days of a property manager or Owner’s request.
401
AGENDA ITEM NO. 14.

EXHIBIT B2

MULTI-FAMILY RESIDENTIAL SERVICES
Exhibit B2
Page B2-1

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402
AGENDA ITEM NO. 14.

403
AGENDA ITEM NO. 14.

EXHIBIT B2:

COMMERCIAL SERVICES
404
AGENDA ITEM NO. 14.

EXHIBIT B2

COMMERCIAL SERVICES
Exhibit B3
Page B3-1

1. Recyclable Materials Collection
Contractor shall Collect Recyclable Materials placed in Contractor-provided Containers from Commercial Customers and Transport all Recyclable Materials to the Approved Recyclable Materials Processing Facility for Processing.

Containers: Carts and Bins
Container Sizes: 96-gallon Carts (or comparable size approved by the City); 1-6 cubic yard Bins as requested by Customer.

Service Frequency: Up to six (6) times per week but not less than one (1) time per week, as requested by Customer.

Service Location: Curbside or other Customer -selected service location at the Commercial Premises; additional charges may apply if the service loc ation is greater than twenty-five (25) feet from the nearest point that a Collection Vehicle can access from a paved surface.

Acceptable Materials: Recyclable Materials
Prohibited Materials: Organic Materials, Solid Waste, Excluded Waste Additional Service: Special pick -ups requested by a Customer, on days other than their regularly scheduled Collection day, will be available at an approved additional charge. Such additional picks-ups can be scheduled equating to up to six (6) days per week total service.

Other Requirements: Contractor shall make contact with each and every Commercial Customer in advance of the Commencement Date to determine appropriate Container sizes and service frequency. Contractor shall deliver Recyclable Materials Containers to each and every Commercial Customer at the same time that the Contractor delivers Organic Material s Containers, unless that Commercial Customer is exempted from Recyclable Materials services by the City, or has demonstrated to the City that it is Diverting Recyclable Materials through subscription with another City-approved hauler, or other City-approved method.

Contractor shall open and close gates, push and/or pull Containers, lock and unlock Containers, or perform other services as reasonably necessary to access and service Containers (additional charge may apply).

A push/pull of Containers up to twenty -five (25) feet from the enclosure/Container location to the Collection vehicle will be p rovided at no additional charge (push up to twenty-five (25) feet then return).

Contractor may refuse to Collect a Recyclable Materials Container that contains Prohibited Container Contaminants in the manner and subject to the limits described in Section 4.11 and provided that Contractor leaves a Non -Collection 405
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EXHIBIT B2

COMMERCIAL SERVICES
Exhibit B3
Page B3-2
Notice in accordance with Section 4.11.1.D of this Agreement. Contractor shall keep a record of all Courtesy Pick-Up Notices and Non-Collection Notices issued to Customers, recording at a minimum the date and time , Customer address , material type of the Container in question, and photographic evidence.

2. Organic Materials Collection
Contractor shall Collect Organic Materials placed in Contractor-provided Containers not less than one (1) time per week from Commercial Customers and Transport all Organic Materials to the Approved Commercial Organic Materials Processing Facility for Processing.

Containers: Carts and Bins
Container Sizes: 48- or 96-gallon Carts (or comparable size approved by the City); 1-6 cubic yard Bins as requested by Customer.

Service Frequency: Up to six (6) times per week but not less than one (1) time per week, as requested by Customer.

Service Location: Curbside or other Customer -selected service location at the Commercial Premises; additional charges may apply if the service loc ation is greater than twenty-five (25) feet from the nearest point that a Collection Vehicle can access from a paved surface.

Acceptable Materials: Organic Materials (including Yard Trimmings and Food Scraps) Prohibited Materials: Recyclable Materials, Solid Waste, Excluded Waste Additional Service: Special pick -ups requested by a Customer, on days other than their regularly scheduled Collection day, will be available at an approved additional charge. Such additional picks-ups can be scheduled equating to up to six (6) days per week total service
Other Requirements: Contractor shall make contact with each and every Commercial Customer in advance of the Commencement Date to determine appropriate Container sizes and service frequency. Contractor shall deliver Organic Materials Containers to each and every Commercial Customer at the same time that the Contractor delivers Recyclable Materials Containers, unless that Commercial Customer is exempted from Organic Materials services by the City, or has demonstrated to the City that it is Diverting Organic Materials through subscription with another City-approved hauler, or other City-approved method.
{Note to proposers: the use of plastic/ Compostable Plastic bags is to be updated based on proposals provided }
Commercial Customers may place Organic Materials in Compostable Plastic bags and then place the bagged Organic Materials into their Organic Materials Carts for Collection. Such bags must be labeled as “Compostable” by the manufacturer and certified by BPI. Contractor shall submit the required Compostable Plastic Processing notifications in accordance with Section 4.2.C and Exhibit D of this Agreement.
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AGENDA ITEM NO. 14.

EXHIBIT B2

COMMERCIAL SERVICES
Exhibit B3
Page B3-3
Contractor shall open and close gates, push and/or pull Containers, lock and unlock Containers, or perform other services as reasonably necessary to access and service Containers (additional charges may apply in accordance with Exhibit G3). A push/pull of Containers up to twenty -five (25) feet from the enclosure/Container location to the Collection vehicle will be provided at no additional charge (push up to twenty-five (25) feet then return).

Contractor may refuse to Collect an Organic Materials Container that contains Prohibited Container Contaminants in the manner and subject to the limits described in Section 4.11 and provided that Contractor leaves a Non -Collection Notice in accordance with Section 4.11.1.D of this Agreement. Contractor shall keep a record of all Courtesy Pick-Up Notices and Non-Collection Notices issued to Customers, recording at a minimum the date and time , Customer address , material type of the Container in question, and photographic evidence.

Multi -Family Kitchen Pails
Container Cleaning or Exchange
{Note to proposers: this program is currently optional and may be implemented at City Council request} Contractor shall implement a program to provide Commercial Customers with clean Containers once per year, at no additional cost to Customers. This program may be implemented through Container cleaning services or a Container exchange program. Contractor may charge Customers for additional cleanings or exchanges (in excess of once per year). 7. Alternative Service Location for Disabled Residential Customers
Contractor shall provide rollout service to Persons that have a disability as defined by the Americans with Disabilities Act (which means Public Law 101-336, 104 Stat. 327, 42 U.S.C. 12101-12213 and 27 U.S.C. 225 and 611, and all Federal rules and regulations relating thereto) that are Occupants of Single-Family Premises (including Townhouse Premises) to receive Collection services at a location other than Curbside at no extra charge to the Customer. City shall review all applications (which shall include statements from physicians) made by Customers to determine conformance with this exemption provision and shall grant exemptions, if applicable and inform Contactor . Contractor shall provide the roll out service. at no additional cost.

3. 4.
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EXHIBIT B4:

CITY SERVICES
409
AGENDA ITEM NO. 14.

EXHIBIT B4

CITY SERVICES
Exhibit B4
Page B4-1

1. Commercial Customer Services to City Facilities
Contractor shall Collect Recyclable Materials and Organic Materials from City facilities in the same manner as those services are provided to Commercial Customers, and shall provide designated personnel in accordance with Section 5.7 of this Agreement. Contractor shall provide service to all existing City facilities identified in Exhibit B5 as well as any future City facilities established after the Commencement Date.

Contractor shall provide these services at no additional cost to the City. City facility s ervice as described by this Section shall include periodic Drop Box Collection service. Contractor shall deliver Drop Boxes within twenty-four (24) hours of City request. Contractor shall Collect, empty , and return Drop Boxes within twenty-four (24) hours of City request. Contactor shall remove Drop Boxes within twenty-four (24) hour of City request.

2. Emergency Services
Contractor shall provide emergency services (i.e., special Collections, Transport, Processing, and Disposal) at the request of the City Contract Manager in the event of major accidents, disruptions, or natural calamities. Contractor shall be capable of providing emergency services within twenty-four (24) hours of notification by the City Contract Manager or as soon thereafter as is reasonably practical in light of the circumstances. For any services which exceed the scope of services under this Agreement, Contractor shall be entitled to compensation at the emergency service Rates approved under this Agreement. The City shall have discretion in the method of such compensation between direct payments by the City and allowing such costs to be considered in the adjustment of Rates for the following Rate Period.

4. Provision of Compost and Mulch Products
A. Compost Give-Away Event. Contractor shall deliver Compost to City residents at no additional cost to the City or Customers at one (1) public Compost give-away event per Agreement year. Customers shall be entitled to up to three (3) cubic yards of Compost products in Customer-provided containers. The location, date, and time of such events shall be mutually agreed upon by Contractor and the City Contract Manager and may be held in conjunction with other City-approved events. Contractor shall deliver the Compost to the agreed-upon event location at no cost to City. Contractor shall provide at least one (1) attendant for at least six (6) hours per event. Any Compost given away to the community through this program shall count towards the Contractor’s obligations to provide the City with the amount of Organic Waste products required under SB 1383.

B. SB 1383 Procurement. Contractor agrees that all Compost , Mulch, or both, provided through this Agreement shall comply with the municipal procurement requirements of SB 1383, including being generated from California Organic Waste Products, as defined by SB 1383 for each applicable material type.
410
AGENDA ITEM NO. 14.

EXHIBIT B4

CITY SERVICES
Exhibit B4
Page B4-2

5. News Media Relations.

Contractor shall notify the City Contract Manager by e -mail of all requests for news media interviews related to the Collection services program within twenty -four (24) hours of Contra ctor’s receipt of the request. Before responding to any inquiries involving controversial issues or any issues likely to affect participation or Customer perception of services, Contractor will discuss Contractor’s proposed response with the City Contract Manager.

Copies of draft news releases or proposed articles related to the provision of Collection services under this Agreement shall be submitted to City for prior review and approval at least five (5) Business Days in advance of provision to such Persons, except where Contractor is required by any law or regulation to submit materials to any regulatory agency in a shorter period of time, in which case Contractor shall submit such materials to City simultaneously with Contractor’s submittal to such regulatory agency.

Copies of articles resulting from media interviews or news releases shall be provided to the City within five (5) Business Days after publication.
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412
AGENDA ITEM NO. 14.

EXHIBIT B5:

CITY FACILITY SERVICE LEVELS, LOCATIONS, AND

SPECIAL EVENTS
413
AGENDA ITEM NO. 14.

EXHIBIT B5

CITY FACILITY SERVICE LEVELS, LOCATIONS, AND SPECIAL
EVENTS

Exhibit B5
Page B5-1

1. City Facilities
Contractor will Collect Recyclable Materials and Organic Materials from City facilities in the same manner as those services are provided to Commercial Customers. Contractor shall provide service to all City facilities, present and future, at no additional cost to the City. Contractor shall provide special event services pursuant to Section 4.5 of the Agreement.

In addition to regular scheduled Collection services, Contractor shall provide, upon request, temporary Drop Box services to all City facilities at no additional cost to the City. Contractor shall deliver Source Separated Recyclable Materials and Organic Materials Collected from City facilities, parks, and clean-up operations in Drop Boxes to the Approved Transfer Facility for Transfer to the Approved Processing Facility.

Figure 1: Current City Facility List
Facility Address

RECYCLABLE MATERIALS ORGANIC MATERIALS
# and size Frequency # and size Frequency
Civic Center 1033 Fifth 1 - 3yd Weekly
Engineering Annex 1033 Fifth 2 - 3yd Weekly
Clovis Regional
Library
1155 Fifth 1 - 2yd Weekly
Police Department 1233 Fifth 1 - 4yd Weekly
Villa Corp Yard 155 N
Sunnyside
1 - 3yd Weekly 1 - 1yd Weekly
Senior Citizens
Building (Former)
850 Fourth 1 - 3yd Weekly 1 - 1yd Weekly
Fire Station 1 633 Pollasky 1 - 3yd Weekly
Fire Station 2 2300
Minnewawa
1 - 1yd 2x per week
Fire Station 3 555 N Villa 1 - 0.48yd Weekly
Fire Station 4 2427
Armstrong
2 - 96gal Weekly
Fire Station 5 790
Temperance

Fire Station 6 2388 Encino 2 - 96gal Weekly
Fire Logistics 650 Fowler
414
AGENDA ITEM NO. 14.

EXHIBIT B5

CITY FACILITY SERVICE LEVELS, LOCATIONS, AND SPECIAL
EVENTS

Exhibit B5
Page B5-2
Facility Address

RECYCLABLE MATERIALS ORGANIC MATERIALS
# and size Frequency # and size Frequency
Fire Training 3300 Lind
Surface Water
Treatment Plant
800 Leonard

1 - 4yd
Weekly
Senior Center (New) 735 Third 1 - 1yd
2x/week 2x per week
Recreation 3495 Clovis
Miss Winkles Pet
Adoption Center
85 N
Temperance
1 - 3yd Weekly
Gettysburg Park 2995 Burl Ave 1 - 3yd Weekly
Village Green Park 2610 Encino 1 - 1yd Weekly
Pasa Tiempo Park 3355 Barstow
San Gabriel Park 730 W San
Gabriel

Treasure Ingmire
Park
36 N Clovis 1 - 1.5yd Weekly
Letterman Park
(Skate Park)
912 Villa
Horse Stalls 905 Villa
Villa Corp Yard 908 Villa
Clovis Water Tower
(Parking Lot)
754 Fifth St
Bicenntenial Park 10 N
Sunnyside
6 - 2yd Weekly
Helm Ranch Park 91 W Ashlan
Transit Hub 785 Third
Menlo Building
(ABOP)
79 N
Sunnyside

Rotary Park Barstow/Villa
Villa
Offices/Buildings
868 Villa
{Note to proposers: Current Service Levels are shown above. During the Term of the Agreement, all City facilities will have Recyclable Materials and Organic Materials Collection service.} 415
AGENDA ITEM NO. 14.

EXHIBIT B5

CITY FACILITY SERVICE LEVELS, LOCATIONS, AND SPECIAL
EVENTS

Exhibit B5
Page B5-3

2. Special Events
Contractor shall provide Recyclable Materials and Organic Materials Collection service to up to twenty (20) events annually, upon City request. A sample of fifteen (15) anticipated special events are listed below, each with attendance in excess of 2,000 people per day.

Figure 2: Special Event List

EVENT LOCATION MONTH
CRAFT BEER CRAWL Old Town March
BIG HAT DAYS Old Town April
AMERICAN CROWN CIRCUS Sierra Vista Mall April (5-day Event) WATER TOWER CAR SHOW Old Town April
CLOVIS RODEO Clovis Rodeo Grounds April (5-day Event)
RODEO PARADE Old Town April
FRIDAY FARMERS MARKET Old Town May – October (Every Friday) OLD TOWN FLEA Clovis Rodeo Grounds May (2-Day Event)
O.T. MOTORAMA Old Town May
CIF TRACK & FIELD Buchanan High School May (2-Day Event) GLORIOUS JUNK DAYS Old Town May & September
FREEDOM FEST Old Town July
CLOVIS FEST Old Town September (2-Day Event)
ONE ENCHANTED EVENING Old Town November
CHRISTMAS PARADE Old Town December

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EXHIBIT C:

PUBLIC EDUCATION AND OUTREACH

REQUIREMENTS
418
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
Exhibit C
Page C-1

1. General Administration
The City has placed the utmost importance on effective public outreach and education in helping residents and businesses fully understand options for and benefits of source reduction, reuse, Recycling, and Composting. General provisions for public education and outreach are as follows:

A. Prior to the Commencement Date and by June 1 of each following year during the Term of this Agreement, Contractor shall develop and submit an annual public education plan to promote the programs designed by the City and performed by Contractor under this Agreement. Each public education plan shall specify the target audience for services provided, include upcoming promotions for ongoing and known special events, identify program objectives, individual tasks, public education materials to be distributed, opportunities for expanded partnerships, a timeline for implementation, and an itemized description of how Contractor’s annual public education budget (described in Section 3 of this Exhibit C) will be spent. The City Contract Manager shall be permitted to provide input on each annual public education plan, and the plan shall not be finalized or implemented without approval of the City Contract Manager. Each plan’s implementation success shall be measured based on agreed-upon metrics for the impact of each plan and/or campaign (e.g. changes in Diversion, contamination, social media engagement rates, click-through rates, etc. resulting from the education and/or outreach efforts) . Contractor shall meet with the City Contract Manager to present and discuss the plan, review the prior year’s activities (including sponsorships and services provided to City-sponsored events) and determine whether community activities and the provision of services to the City reflect t he needs of City staff and the City Council. City Contract Manager shall be allowed up to thirty (30) calendar days after receipt to review and request modifications. The City Contract Manager may request, and Contractor shall not unreasonably deny, modifi cations to be completed prior to approving the plan. Contractor shall have up to fifteen (15) Business Days to revise the plan in response to any requested changes by the City Contract Manager.

B. Upon request from the City Contract Manager, City Contract Manager and Contractor’s Contract Administrator shall meet up to one (1) time per month to discuss services, outreach, and educational campaigns and request changes or adaptations to the annual public education plan.

C. Contractor shall distribute instructional information, public education, and promotion materials in advance of, and following, the Commencement Date of services. This shall entail, at a minimum, distributing program literature to all Customers at the Commencement Date of the Agreement as well as to any new Customer during the Agreement Term. Contractor shall use multiple media sources including print, radio, television, electronic/social media, and events to notify Customers of the change in their servic e provider, if applicable, and to highlight new program offerings.

Transition and ongoing sector -specific collateral materials shall be distributed. For any public education materials not produced by the City, the Contractor shall submit all draft materia ls to City Contract Manager for review and approval.

D. All City facilities shall receive any and all public education and outreach materials and services 419
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
Exhibit C
Page C-2
provided to the Commercial sector. Contractor shall provide all printed public education materials to City offices and facilities to have available for the public that visits those facilities and shall replenish the materials as requested by the City Contract Manager.

E. Bill inserts shall be designed , produced, and printed by the Contractor; and the City shall be responsible for distributing the billing inserts to all Commercial Customers. Upon City request for billing inserts, Contractor shall comply with such request during the next billing cycle. Contractor shall perform this service with no additional requirement for compensation.

F. Contractor shall develop a website specific to its operations in the City, with a section specific to City programs and Customers, that will be used to post educational materials for download . The Contractor’s City specific website shall also include links to relevant web pages of the City’s website where further information can be found.

2. Public Education and Outreach Team
To best achieve the highest possible level of public education and awareness, Contractor shall provide at least o (1) full-time equivalent Diversion Coordinators to coordinate and implement all public education and outreach activities required by this Agreement. The Diversion Coordinators shall, at a minimum, perform the following tasks:

1. Work to develop partnerships with and incorporate City program and educational activities into Contractor activities, and vice versa.

2. Prepare proposals and presentations to City entities.

3. Participate and represent Contractor in community activities.

4. Oversee Customer satisfaction of all program services, as described in Exhibit B to the Agreement.

5. Coordinate and produce the annual education and outreach plan required by Section 1 of this Exhibit C to the Agreement.

6. Coordinate implementation of the annual public education plan.

7. Perform annual visits to identify the service needs of every Customer, other than Single- Family Customers, by conducting “Diversion opportunity assessments” of Customer locations and facilities.

8. Manage follow-up Diversion opportunity assessments for businesses to conduct a more comprehensive investigation and educational process after the initial review.

9. Provide all Customers with appropriate educational information necessary to make informed, environmentally-forward decisions relative to waste reduction, reuse, and Diversion activities.
420
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
Exhibit C
Page C-3

10. Maximize the opportunity for initial and sustained program success by seeking to identify a "champion" (ideally a senior manager) at each Commercial and Multi-Family Customer who will serve as a primary contact and advocate for Diversion programs within the Customer’s organization.

11. Assist in planning service needs for special events and large venues with a focus on reducing the Disposal of materials resulting from such events or venues.

12. Create and distribute reports as required under this Agreement and/or requested by City Contract Manager.

3. Annual Budget
In addition to staffing expenses, Contractor shall spend, for the public education and outreach services described in this Exhibit C, no less than two hundred thousand dollars ($200,000) in Rate Period One.

Annually, Contractor shall provide to the City Contract Manager for review and approval a detailed description of how such budget will be spent as part of the annual public education plan to be developed in accordance with Section 1 of this Exhibit C. At t he conclusion of each Rate Period, any unused funds shall be transferred to the City. Contractor shall be prohibited from expending such funds without the prior written approval of the City Contract Manager. Any expenditures not approved by the City in advance shall neither be counted in Contractor’s annual public education and outreach budget, nor be recovered through Rates.

4. Sector-Specific Activities
The following tables present the public education and outreach activities to be performed by Contractor each Rate Period as minimum requirements under this Agreement, as proposed by Contractor in Contractor’s Proposal. Each Customer Type faces unique Discarded Materials management opportunities and challenges; therefore, Contractor shall develop targeted, sector -specific educational materials and perform outreach activities as described for each Customer Type. 421
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
{Note to Proposers: This Public Education Plan is an example and will be replaced by the proposed public education plan}

Exhibit C
Page C-4
Public Education and Outreach | All Sectors - EXAMPLE
All printed materials also to be posted to the Company’s website.

The following general public education and outreach materials shall each be produced for the benefit of all Customer Types that receive Collection service from the Contractor.

Activity Description Distribution/Frequency
Newspaper Advertisement Distribute a City-produced newspaper advertisement that explains all programs that will be offered under the Agreement.

One (1) time at beginning of
the Agreement (20 -30 days
prior to contract start date).

Public Service Announcement
(PSA)
Distribute a City -produced PSA for local radio and cable television broadcast describing the new programs under the Agreement.

One (1) time at beginning of
the Agreement (20 -30 days
prior to contract start date).

Press Release Distribute a City-produced press release to advertise and promote all programs, with particular focus on any new programs that will be offered to each sector (Single-Family, Multi-Family, Commercial, City facilities).

One (1) time at beginning of
the Agreement (20 -30 days
prior to contract start date).

Truck-Side Advertising Implement a City -wide truck-side advertising campaign to educate the public about Contractor’s programs under this Agreement. Campaign content and messaging shall be created by the City, and each campaign should be coordinated, in terms of both message and timing, with the theme of the quarterly newsletters produced by the City and distributed by Contractor.

Contractor shall produce and install truck -side signage for each side of each vehicle it operates in performing services under this Agreement.

Quarterly.

422
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
{Note to Proposers: This Public Education Plan is an example and will be replaced by the proposed public education plan}

Exhibit C
Page C-5
Public Education and Outreach | Single-Family & Townhouse Education and Outreach Activities - EXAMPLE All printed materials also to be posted to the Company’s website.

Activity Description Distribution/Frequency
New Programs Mailing Produce and Distribute a City -designed initial mailing to Single -Family Customers, which may include content such as explaining the program changes in the Agreement; changes from the existing Collection programs to new programs; regulatory requirements, including SB 1383; and, the Effective Date of the change. Contractor shall include its Holiday schedule and the Residential Recycling and expanded services guide.

One (1) time at beginning of
the Agreement (45 -60 days
prior to Commencement
Date) via direct mail.

Recycling Guide Produce and Distribute a City -designed “Recycling guide” specific to Single - Family Customers. This guide shall include information on Collection methodologies, set out instructions, set out schedule, contact information, and acceptability and necessary preparation of materials for all Single -Family programs described in Exhibit B-1. A section of the guide will specifically address proper methods of handling and Disposal of Hazardous Wastes.

Affixed (inside plastic bag, zip-
tied to handle) to every Single-
Family and Townhouse
Recyclable Materials Cart
delivered prior to the
Commencement Date, and
thereafter to all new
Customers.

By direct mail annually
thereafter to each Single -
Family and Townhouse
Customer

Neighborhood Group & HOA
Visits
Upon City request, visit homeowner associations and other neighborhood groups and associations to promote and explain the Recycling programs included in this Agreement.

At City Contract Manager or
Customer request.
423
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
{Note to Proposers: This Public Education Plan is an example and will be replaced by the proposed public education plan}

Exhibit C
Page C-6
Activity Description Distribution/Frequency
Quarterly Bill Insert Produce and Distribute a City -designed quarterly bill inserts that creatively inform Residential Customers about such topics as availability of Bulky Item pick- ups, home Composting, proper handling of Household Hazardous Waste, E - Waste, and U-Waste, other environmental conservation topics statistics, trends, and facts abo ut programs performed under this Agreement (i.e. , material Collected, Tonnage, year over year increase/decrease, markets for material Collected, what each material is Recycled into, and the importance of buying Recycled). Contractor’s annual public educati on plan shall define a theme for each Quarterly bill insert.

One (1) time per quarter
included in each mailed
Customer bill and
downloadable from electronic
Customer bills.

Corrective Action Notices Produce and distribute a Single -Family Customer oriented Non -Collection Notice, and Courtesy Pick-Up Notices for use in instances where the Customer includes prohibited materials in a Container or fails to properly prepare or set - out Containers.

As needed.

Seasonal Program Notifications Provide written notification to all Single -Family Customers advertising each scheduled neighborhood clean-up day pursuant to Exhibit B1.5, Christmas tree Collections pursuant to Exhibit B1.7, and any other seasonal or periodic program(s). The notification shall inform Customers of the schedule, acceptable and prohibited materials, and set-out requirements for the program.

At least fourteen (14) calendar
days prior to event via direct
mail.

Website Contractor shall prepare a “Single-Family Customer” section of its website where it will present Customers with “how -to” information for participating in Contractor-provided programs including proper Container set-outs, and provide Single-Family Customers with links to click on for additional resources. All other Single-Family educational materials specified in this Section shall be posted on this section of Contractor’s website in PDF and/or video format. The website shall also publish the current Rates charged to Single -Family Customers within the City.

At least thirty (30) calendar
days prior to Commencement
Date.

Updated no less than
quarterly.
424
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
{Note to Proposers: This Public Education Plan is an example and will be replaced by the proposed public education plan}

Exhibit C
Page C-7
Activity Description Distribution/Frequency
Mandatory Recycling and
Organics Outreach Activities
Produce and Distribute City -produced outreach materials containing information to assist City with outreach compliance for various Applicable Laws related to Mandatory Recycling and Organics, including but not limited to SB 1383. .

One (1) time annually
425
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
{Note to Proposers: This Public Education Plan is an example and will be replaced by the proposed public education plan}

Exhibit C
Page C-8
Public Education and Outreach | Multi-Family Education and Outreach Activities - EXAMPLE All printed materials also to be posted to the Company’s website.

Description Purpose Distribution/Frequency
New Programs Mailing Produce and Distribute a City -produced initial mailing to all Multi -Family Dwelling Units within City explaining the program changes in the Agreement; changes from the existing Collection programs to new programs; new regulatory requirements, including SB 1383; and, the Effective Date of the change.

One (1) time at beginning of
the Agreement (45 -60 days
prior to Commencement Date)
via direct mail to each Multi -
Family Dwelling Units in City.

Recycling Guide Produce and Distribute a City -produced “Recycling Guide” specific to Multi - Family Customers, and updated versions of the guide as needed. This guide shall include information such as Collection methodologies, set out instructions, contact information, and acceptability and necessary preparatio n of materials for all Multi-Family programs described in Exhibit B2. A section of the guide will specifically address proper methods of handling and Disposal of Hazardous Wastes.

One (1) time at beginning of
the Agreement (20 -30 days
prior to Commencement Date)
and as needed via direct mail
to each Multi -Family Dwelling
Units in City.
426
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
{Note to Proposers: This Public Education Plan is an example and will be replaced by the proposed public education plan}

Exhibit C
Page C-9
Description Purpose Distribution/Frequency
Technical Assistance: Diversion
Opportunity Assessments
Offer Diversion opportunity assessments at least one (1) time annually to each and every Multi-Family Customer to meet with the property manager or Owner of Multi -Family Premises to promote Recyclable and Organic Materials Collection and replenish Move-in Kits as needed by each Multi-Family Premises.

Additionally, upon City or Customer request, Contractor shall perform complete walk-throughs of each facility/complex and discuss the internal and external layout with Manager; identify areas of generation, Collection, noting areas for improved infrastructure, placement, or educational materials. Contractor shall also identify major components of the waste stream by location and identify special wastes or sourced separated materials potentials. Contractor shall then make recommendations for waste reduction, contamination prevention, and Service Level or frequency modification. Finally, Contractor shall coordinate with Customer service and operations to implement Service Level changes, as needed.

Further, Contractor shall prepare and submit reports to City that documents Customers targeted monthly, the existing Service Levels , recommendations made, and the outcome of technical assistance provided.

Offer in -person meetings to
each and every Multi -Family
Customer conducted one (1)
time per year, plus follow -up
meetings with individual
Customers, as needed.

Move-In Kits Produce and Distribute Move -in Kits for property managers and Owners of Multi-Family Premises to provide new tenants. Move-in Kits shall include, at a minimum, a Multi-Family Recycling guide, an In-Home Recycling Container, and stickers or refrigerator-magnets that clearly define the accepted and prohibited materials in the Recycling program.

Distributed during technical
assistance Diversion
opportunity assessments.
427
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
{Note to Proposers: This Public Education Plan is an example and will be replaced by the proposed public education plan}

Exhibit C
Page C-10
Description Purpose Distribution/Frequency
Workshops Offer and respond to requests for on-site meetings and workshops. Contractor shall conduct workshops for Customers (when requested) that will show property managers and residents, in a hands-on interactive format, how to use the Recycling and Organics program and will provide resources for additional information and support.

At Customer’s request.
“How-to” Guide:

Electronic, Universal and Excluded
Waste
Produce and Distribute a City designed “how-to” guide on proper Recycling, handling and Disposal of Household Hazardous Waste, E -Waste, and U-Waste directly to tenants of Multi -Family Premises. Contractor may arrange for distribution to each Dwelling Unit a flyer, door hanger, or other public education piece by coordinating with the Owner or property manager of the Premises.

One (1) time per year via direct
mail or door-to-door.

Christmas Tree Collection
Notification
Produce and Distribute a City-designed written notification to each Multi-Family property manager/Owner advertising the availability of holiday tree Collection services. The notification shall inform managers of the schedule, accepted and prohibited materials, Collection method options, and set-out requirements for the program. The notification shall in clude the Contractor contact information for Multi -Family Customers to contact to discuss schedule and designated Collection location. The format and content of the notification shall be approved by the City Contract Manager.

At least fourteen (14) calendar
days prior to event via direct
mail, e-mail, or in-person.
428
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
{Note to Proposers: This Public Education Plan is an example and will be replaced by the proposed public education plan}

Exhibit C
Page C-11
Description Purpose Distribution/Frequency
Website Contractor shall prepare a “Multi -Family Customer” section of its website where it will present “how -to” information for participating in Contractor - provided programs including proper Container set -outs, and provide Multi - Family Customers with links to click on for additional resources. All other Multi- Family educational materials specified in this Exhibit shall be posted on this section of Contractor’s website in PDF and/or video format. The website shall also publish the current Rates charged to Multi -Family Customers within the City. The website shall also provide property managers of Multi -Family Premises with an opportunity to request “Diversion opportunity assessments”, additional Move-in Kits, or additional education materials to provide to tenants.

At least thirty (30) calendar
days prior to Commencement
Date.

Updated no less than
quarterly.

Mandatory Recycling and Organics
Outreach Activities
Contractor shall disseminate outreach materials containing information to assist City with outreach compliance for various Applicable Laws related to Mandatory Recycling and Organics, including but not limited to AB 341, AB 1826, and SB 1383. .

One (1) time annually
Educational Materials for
Employees/Tenants
Contractor shall provide Commercial and Multi -Family property managers/Owners with City-produced public education materials, required by SB 1383, for their distribution to all employees, contractors, tenants, and Customers of the property or business. The public education materials shall include, at a minimum, information abou t Organic Waste recovery requirements and proper sorting of Discarded Materials. Multi-Family property managers/Owners may request these materials more frequently if needed to comply with the SB 1383 requirement to provide information to new tenants before or within 14 days of occupancy.

One (1) time annually; or more
frequently upon Customer
request.

429
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
Exhibit C
Page C-12
Public Education and Outreach | Commercial Education and Outreach Activities - EXAMPLE All printed materials also to be posted to the Company’s website.

Description Purpose Distribution/Frequency
New Programs Mailing Prepare and distribute an initial mailing to all Commercial Customers within the City explaining the program changes in the Agreement; changes from the existing Collection programs to new programs; and, the Effective Date of the change.

One (1) time at beginning of the
Agreement (45 -60 days prior to
Commencement Date) via direct
mail.

Recycling Guide Contractor shall produce a “Recycling guide” specific to Commercial Customers and update the guide as needed. This guide shall include information on Collection methodologies, set out instructions, contact information, and acceptability and necessary prep aration of materials for all Commercial programs described in Exhibit B3. A section of the guide will specifically address proper methods of handling and Disposal of Hazardous Wastes.

One (1) time at beginning of the
Agreement (20 -30 days prior to
Commencement Date) and as
needed via direct mail.

Distributed during Diversion
opportunity assessments.
“How-to” Flyer: Recyclable
Materials
Prepare and distribute a “how -to” brochure explaining the Recycling Materials Collection programs for each general business type (restaurants, office/Commercial buildings, strip malls, and large Commercial businesses).

One (1) time at beginning of the
Agreement (20 -30 days prior to
contract start date) via direct
mail.

Distributed during Diversion
opportunity assessments.
“How-to” Flyer: Organic
Materials
Prepare and distribute a flyer describing the Organic Materials Collection services available and how to prepare Organic Materials for Collection for each general business type (restaurants, office/Commercial buildings, strip malls, and large Commercial businesses).

One (1) time at beginning of the
Agreement (20 -30 days prior to
contract start date) via direct
mail.

Distributed during Diversion
opportunity assessments.
430
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
Exhibit C
Page C-13
Description Purpose Distribution/Frequency
Technical Assistance: Diversion
Opportunity Waste
Assessments
Offer Diversion opportunity assessments at least one (1) time annually to each and every Commercial Customer to promote Recyclable and Organic Materials Collection and replenish Recycling guides and Recycling and Organics posters as needed by each Customer.

Additionally, Contractor shall perform complete walk -throughs of each facility/complex and discuss the internal and external layout with Manager; identify areas of generation, Collection, noting areas for improved infrastructure, placement, or educational materials. Contractor shall also identify major components of the waste stream by location and identify special wastes or sourced separated materials potentials. Contractor shall then make recommendations for waste reduction, contamination prevention, and Service Level or frequency modification. Finally, Contractor shall coordinate with Customer service and operations to implement Service Level changes, as needed.

Further, Contractor shall prepare and submit reports to City documenting Customers targeted quarterly, the existing Service Levels , recommendations made, and the outcome of technical assistance provided.

Offer one (1) time annually during
in-person meetings with each and
every Commercial Customer, plus
follow-up meetings with
individual Customers, as required.

Recycling and Organics Posters Produce and distribute (during Diversion opportunity assessments) laminated Recycling and Organics posters that provide graphic illustrations of acceptable and prohibited materials within each program.

Distributed during Diversion
opportunity assessments.

Quarterly Bill Inserts Prepare and distribute quarterly bill inserts that creatively inform Commercial Customers about such topics as: cost savings available from source reduction, reuse, and Recycling; tips for overcoming common operational challenges businesses have with Recycling and Organics programs; the environmental benefits of buying Recycled -content products and statistics, trends, and facts about programs performed under this Agreement (i.e., Collected, Tonnage, year over year increase/decrease, markets for material Collected, what each material is Recycled into) as appropriate. Contractor’s annual public education plan shall define a theme for each quarterly insert.

One (1) time per quarter via direct
mail to each Commercial
Customer in City.
431
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
Exhibit C
Page C-14
Description Purpose Distribution/Frequency
Program Announcements On each bill, Contractor shall include a brief statement to Commercial Customers providing service-related announcements such as messages about new services, the on -call clean -up and Bulky Item pick -up services, proper handling of Household Hazardous Waste, etc.

Included in Customer bill.

Corrective Action Notices Produce a Commercial and Multi -Family Customer oriented corrective action notice for use in instances where the Customer includes prohibited materials in a Container or fails to properly prepare or set-out Containers.

As needed.

Mandatory Recycling and
Organics Outreach Activities
Contractor shall disseminate outreach materials related to the mandatory nature of Recyclable Materials and Organic Materials Collection services, upon request from City Contract Manager. Such outreach shall be designed to assist the City in complying with the outreach requirements of various Applicable Laws related to the m andatory provision of Recyclable Materials and Organic Materials Collection and Diversion services.

One (1) time annually
Educational Materials for
Employees/Tenants
Contractor shall provide Commercial and Multi -Family property managers/Owners with City -produced public education materials, required by SB 1383, for their distribution to all employees, contractors, tenants, and Customers of the property or business. The public education materials shall include, at a minimum, information about Organic Waste recovery requirements and proper sorting of Discarded Materials. Commercial Customers may request these materials more frequently if needed to comply with the SB 1383 requirement to provide information to new tenants before or within 14 days of occupancy.

One (1) time annually; or more
frequently upon Customer
request.
432
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
Exhibit C
Page C-15
Description Purpose Distribution/Frequency
Commercial Edible Food
Generator Education
Contractor shall provide Customers that are Commercial Edible Food Generators with the following:

1. Information about the City’s Edible Food Recovery program; Information about the Commercial Edible Food Generator requirements under 14 CCR, Division 7, Chapter 12, Article 10;
Information about Food Recovery Organizations and Food Recovery Services operating within the City, and where a list of those Food Recovery Organizations and Food Recovery Services can be found; and, Information about actions that Commercial Edible Food Generators can take to prevent the creation of Food Waste
One (1) time annually

433
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
Exhibit C
Page C-16
Public Education and Outreach | Schools - EXAMPLE
All printed materials also to be posted to the Company’s website as well as links to teacher resources.

Description Purpose Distribution/Frequency
Educational Materials Contractor shall produce and distribute educational materials designed by the City that are geared towa rds younger audiences, such as educational videos, activity books, and Recycling posters. Contractor shall provide schools with copies of the video upon request for classroom use. The video shall be made accessible through City portions of the Contractor website.

Upon request.

Technical Assistance: Diversion
Opportunity Assessment
Offer on -going technical assistance to schools subscribing to Contractor’s services, including performing annual waste assessments, calculating Diversion rates, and communicating the results to the City to improve existing school Recycling and Organics programs. The annual waste assessments shall include a specific assessment of Food Waste generated on the school Premises; potential for source reduction and Diversion of Food Waste; and identification of Food Recovery education and programs that may be estab lished, both internally (e.g., lunch share tables) and externally (e.g., partnerships with local Food Recovery Organizations and Services).

Offered to schools Upon Request.

Presentation Present curriculum to teach children how to Recycle, Compost, and reduce waste at school and at home.

At City Request.

Facility Tours Promote, coordinate, and conduct educational field trips to the Approved Facilities.

At City Request.

Note: Contractor shall perform these education and outreach services to all schools, public and private, within the City without respect to the Contractor’s status as the service provider for a given school or school district.

434
AGENDA ITEM NO. 14.

EXHIBIT C

PUBLIC EDUCATION & OUTREACH PLAN
Exhibit C
Page C-17
Public Education and Outreach | Special Events
All printed materials also to be posted to the Company’s website as well as links to teacher resources.

Description Purpose Distribution/Frequency
Event Exhibit Contractor shall staff an exhibit booth and distribute promotional and educational materials at special events. Contractor shall provide visual displays, copies of educational materials (including all guides, flyers, and brochures produced for this Agreement), and Recycling education activities appropriate to a variety of age groups. Display components will be professionally designed and created and shall be scalable to be appropriate for a variety of booth or display configurations. Materials will includ e those pertaining to the programs provided under this Agreement as well as general information on “green” and/or sustainable behaviors.

All special events listed in Exhibit
B7 of this Agreement.

Other events at Customer
request.

435
AGENDA ITEM NO. 14.

EXHIBIT D:

REPORTING REQUIREMENTS
436
AGENDA ITEM NO. 14.

EXHIBIT D

REPORTING REQUIREMENTS
Exhibit D
Page D-1
Records shall be maintained in forms and by methods that facilitate flexible use of data contained in them to structure reports, as needed. Reports are intended to compile recorded data into useful forms of information that can be used to, among other things:

1. Determine and set Rates and evaluate the financial efficacy of operations.

2. Evaluate past and expected progress towards achieving the Contractor’s Diversion goals and objectives.

3. Provide concise and comprehensive program information and metrics for use in fulfilling reporting requirements under Applicable Law.

4. Determine needs for adjustment to programs.

5. Evaluate Customer service and Complaints

6. Determine Customer compliance with AB 341, AB 1826, SB 1383, and any subsequent State - mandated Recycling requirements.

1. Daily Missed Collection Report
Contractor shall provide the City with a report of missed Collections each day by 12pm for the previous day (e.g. Monday report is due Tuesday at 12pm) . This report shall include the Customer information (name, address, and account number ), Container type (Recyclable and/or Organic Materials) , and the reason for non-Collection (contamination, Container not found, Container inaccessible, etc.).

Contractor shall equip all collection vehicles with GPS monitoring, and shall provide City on-going access to GPS monitoring software.

2. Monthly Reports
Monthly reports shall be submitted by Contractor to the City by the 20th each month pertaining to the most recently completed calendar month and shall include the following information. In addition, each monthly report shall include a year -to-date summary page that includes the data submitted from the monthly report(s) submitted in the calendar year prior to the submittal of the current monthly report.

Contractor shall report the information included in the following subsections.

A. Customer Service Report

1. Number of Customer calls listed separately by Complaints and inquiries (where inquiries include requests for Recycling information, Rate information, etc.). For Complaints, list the number of calls separately by category (e.g., missed pickups, scheduled cleanups, billing concerns, damage claims, etc.). These Complaints and inquiries shall be documented and reported separately from SB 1383 noncompliance Complaints or other regulatory noncompliance Complaints. 437
AGENDA ITEM NO. 14.

EXHIBIT D

REPORTING REQUIREMENTS
Exhibit D
Page D-2

2. Number of Courtesy Pick-Up Collections summarized by the reason for leaving a Courtesy Pick-Up Notices (e.g., inclusion of non -Recyclable or non -Compostable materials, improper set -out, Hazardous Waste, etc.).

3. List of Customers for which Contractor has performed a Courtesy Pick-Up Collection, including the Customer address, and material type for which the Courtesy Pick-Up Collection was performed.

4. Number of events of Discarded Materials being tagged for Non-Collection summarized by the reason for tagging (e.g., inclusion of non-Recyclable or non-Compostable materials, improper set- out, Hazardous Waste, etc.).

5. Number of hits and unique visitors to the Contractor’s website.

6. Record of SB 1383 non-compliance Complaints received, including the following information:
a. Total number of Complaints received and total number of Complaints investigated. b. Copies of documentation recorded for each Complaint received, which shall at a minimum include the following information: (i) The Complaint as received; (ii) The name and contact information of the complainant, if the Complaint is not submitted anonymously; (iii) The identity of the alleged violator, if known; (iv) A description of the alleged violation; including location(s) and all other relevant facts known to the complainant; (v) Any relevant photographic or documentary evidence submitted to support the allegations in the Complaint; and, (vi)The identity of any witnesses, if known. c. Copies of all Complaint reports submitted to the City, pursuant to Article 6 of this Agreement.
d. Documentation of any follow-up inspections and/or outreach, if any, conducted upon City request pursuant to Section 4. 8.4 of this Agreement, which shall include at a minimum:
(i) The date the Contractor investigated the Complaint; (ii) documentation of the findings of the investigation; and (iii) Any photographic or other evidence collected during the investigation.

B. Pilot and New Programs Report
For each pilot and/or new program, provide activity related and narrative reports on goals, milestones, and accomplishments. Describe problems encountered, actions taken , and any recommendations to facilitate progress. Describe vehicles, personnel, and equipment utilized for each program.

C. Financial Records
Any operational or financial records related to Extended Producer Responsibility Programs, if any, including but not limited to:
a. Invoices or receipts for new or retrofitted equipment or vehicles purchased or received to implement the Extended Producer Responsibility Program. 438
AGENDA ITEM NO. 14.

EXHIBIT D

REPORTING REQUIREMENTS
Exhibit D
Page D-3
b. Changes to labor costs, if any, as a result of implementing the Extended Producer Responsibility Program.
c. Records of reimbursements, payments, or in -kind contributions made to Contractor by the Extended Producer Responsibility Programs or Stewardship Organization. d. Supporting documents related to the calculation used to determine costs allocated to the City versus users.
e. Any operational records required by the Extended Producer Responsibility Program or Stewardship Organization, if any, related to the Contractor’s participation in the Extended Producer Responsibility Program.

3. Quarterly Reports
Quarterly reports shall be due on the following schedule: November 30 for August-October, February 28 for November-January, May 31 for February-April, and August 31 for May-July.

A. Contamination Monitoring Report

1. The number of route reviews conducted pursuant to Section 4.11 of this Agreement.

2. Description of the Contractor’s process for determining the level of contamination or Container overfilling during route reviews. Contractor shall document the contamination and/or overfilling through use of film or digital photography.

3. A record of each inspection and contamination fee assessed, which shall include, at a minimum:
a. Name and address of the Customer.
b. The date the contaminated Container was observed.
c. The staff who conducted the inspection.
d. The total number of violations found and a description of what action was taken for each. e. Copies of all notices to Customers with Prohibited Container Contaminants. f. Photographic documentation.

4. Documentation of the total number of Containers Disposed of due to observation of Prohibited Container Contaminants.

5. Summary report of Courtesy Pick-Up Notices, Non-Collection Notices, and/or Contamination Processing Fee assessment notices issued, which for each notice shall include the date of issuance, Customer name, and service address.
439
AGENDA ITEM NO. 14.

EXHIBIT D

REPORTING REQUIREMENTS
Exhibit D
Page D-4

6. A list of all Customers assessed Contamination Processing Fees, pursuant to Section 4.11 of this Agreement, reported separately by Customer Type, and including the Customer name, Customer address, and reason for the assessment of the Contamination Processing Fee; the total number of instances Contamination Processing Fees were assessed in the month; and, the total amount of fees collected in the month.

7. Results of the waste characterization studies conducted pursuant to Section 4.11.2 of this Agreement.

8. Any other information reasonably requested by the City or specified in contamination monitoring provisions of this Agreement.

B. Tonnage Report

1. Tonnage delivered to each Approved Facility by Customer Type, subtotaling and clearly identifying those Tons that are Diverted and Residue that is Disposed.

2. Units of Used Oil, Used Oil Filters, Sharps Waste, Battery, and Cellphone Collections performed.

4. Recyclable Materials Tonnage Marketed (by commodity and including average commodity value for each) and Processing Residue Tonnage Disposed.

6. Quarterly Diversion rate by Customer Type and in aggregate for all Customer Types under this Agreement.

C. Diversion Report
Contractor shall report the Diversion level for each quarter and the cumulative year -to-date Diversion Level, where Diversion level shall be calculated as: Processing Residue Disposed / Discarded Materials Collected.

D. Customer Subscription and Collection Report
This report shall be submitted in a format approved by the City for easy manipulation and/or upload into a third-party database or web-based software

1. A summary of Customer subscription data, including the number of accounts; the number of Customers subscribing to each Service Level listed separately by Customer Type and Discarded Material type.

2. Number of Containers at each Service Level by Customer Type and program. Summarizing the total gallons of Cart service and cubic yards of Bin service by Customer Type.

4. The number of waivers reviewed and number of reverification inspections performed by the Contractor pursuant to Section 4.10 of this Agreement in the quarter, if any, including a copy of documentation for each waiver review and reverification inspection.

5. List of Commercial Customers with decreased Service Levels, cancellation of service, and new service.

E. City Services Report
440
AGENDA ITEM NO. 14.

EXHIBIT D

REPORTING REQUIREMENTS
Exhibit D
Page D-5

1. City facility Service Level report (i.e. volume of service by Service Type received by each City Facility).

2. Summary report on the programs offered to City as described in Exhibit B5 focused on when each service was provided and any issues/concerns identified.

F. Education and Outreach

1. Status report of Contractor’s actual activities completed and budget expended compared to the annual public education plan and budget. For each completed item, document the results including what date the activity was performed, how many Customers were targeted or participated, and what methods were used to accomplish the task, if different from the plan.

2. A copy of all education and outreach materials provided to Generators, or otherwise used for education and outreach efforts in accordance with Section 4.6 of the Agreement, including, but not limited to: flyers, brochures, newsletters, invoice messaging/billing inserts, and website and social media postings.

3. A record of the date and to whom the information was disseminated, or direct contact made, in the form of a list that includes: the Generator’s name or account name, the type of education or outreach received; the distribution date, and the method of di stribution. Generator information is not required for mass distributions.

4. For any mass distribution through mailings or bill inserts, provide a record of the date, a copy of the information distributed, and the type and number of accounts that received the information.

5. A copy of all electronic media, including the dates posted or sent of: social media posts, e -mail communications, or other electronic messages. A summary report shall be provided for electronic marketing that itemizes each communication and reports performance metrics for each that are relevant to that type of communication (e.g. open and click -through rates for email marketing, engagement numbers for social media, etc.).

6. Summary of the results of the Diversion opportunity assessments provided to Customers (reporting Multi -Family separate from Commercial) by identifying the number of Diversion opportunity assessments conducted each month in the most -recently completed qu arter, and contact information including address, contact names, telephone number of Persons contacted, number of Dwelling Units (for Multi-Family), and the Recyclable Materials, Organic Materials, and Solid Waste Service Level for each complex. Include any Service Level changes resulting from such visits.

7. Summary of the public education materials and activities provided to schools in the month, if any; including results from Diversion opportunity assessments as described in Exhibit C.

8. Dates, times, and group or event names of any site visits, meetings, and events attended in the month.
441
AGENDA ITEM NO. 14.

EXHIBIT D

REPORTING REQUIREMENTS
Exhibit D
Page D-6

4. Annual Reports
The annual report will be due by March 1 annually, for the preceding calendar year . The annual report shall be the final monthly report, including annual totals, summary pages, and a compilation of any materials required by the monthly reports, plus the following additional information.

A. Reserved
B. Collection and Processing Report

1. A record of all compliance agreements for quarantined Organic Waste that are Disposed of, including the name of Generator, date issued, location of final Disposition, and the amount of quarantined Organic Waste that was required to be Disposed at a landfill, pursuant to Section

4.10.3.C of the Agreement.

2. Written notification that the Approved Organic Waste Processing Facility(ies) has and will continue to have the capabilities to Process and recover the Compostable Plastics, in accordance with Section 4.2.C.2 of the Agreement.

C. Education and Outreach Report

1. A summary of the status of the annual education plan of the reporting year, including activities conducted and the quantitative and/or qualitative results of those activities.

2. The annual public education plan required by Section 4.6 of the Agreement for the upcoming then-current calendar year. For example, Contractor submittal of a 2021 annual report in February 2022 shall include Contractor submittal of the annual public education plan for calendar year 2022.

D. Reserved
E. Vehicle Inventory

1. A list of all vehicles used in performing services under this Agreement including the license plate number, VIN, make, model, model year, purchase date, engine overhaul/rebuild date (if applicable), and mileage at December 31.

2. The total amount of RNG procured by the Contractor for use in Contractor vehicles, in diesel gallon equivalents (DGE), if applicable, including copies of any receipts, invoices, or other similar documentation evidencing procurement. In addition to the amount procured, Contractor shall include the total amount actually used in Contractor vehicles in the calendar year, if these values are different.

F. Recyclables and Organics Markets
Contractor shall provide a report describing its marketing of Recyclable Materials. The marketing report shall include: 1) quantities of each accepted Recyclable Material marketed during the prior year; 2) actual prior year and estimated coming year per unit or per-Ton market values for each; and, 3) brokers, markets, and end uses for each.
442
AGENDA ITEM NO. 14.

EXHIBIT D

REPORTING REQUIREMENTS
Exhibit D
Page D-7

5. Additional Reports
A. Upon Incident Reporting. City reserves the right to request any of the aforementioned reports more frequently, or for additional reports or documents in the case of unforeseen events or additional requirements imposed upon the City. The Contractor shall provide the requested reports, documents, or information within ten (10) Business Days upon receipt of the request or within a timeframe determined by the City Contract Manager, which shall not to exceed ten (10) days.

B. AB 901 Reporting. At the City’s option, City may require that Contractor provide the City copies of Contractor’s AB 901 reports on a regular basis (such as monthly, quarterly, or annually) or within ten (10) Business Days of the request.

C. Customized Reports. The City reserves the right to request Contractor to prepare and provide customized reports from records Contractor is required to maintain; or require a specified format or submission system, such as the use of a web-based software platform. 443
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444
AGENDA ITEM NO. 14.

EXHIBIT E:

RESERVED
445
AGENDA ITEM NO. 14.

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446
AGENDA ITEM NO. 14.

EXHIBIT F:

PERFORMANCE STANDARDS AND LIQUIDATED

DAMAGES
447
AGENDA ITEM NO. 14.

EXHIBIT F

PERFORMANCE STANDARDS & LIQUIDATED DAMAGES
Exhibit F
Page F-1
City wishes to establish standards of performance under the Agreement in each of the five (5) “Performance Areas” listed below. The City Contract Manager may monitor Contractor’s performance in each of those areas based on the “Specific Performance Measures” within that performance area. If the City Contract Manager determines that Contractor has failed to meet the performance standard established for any “Specific Performance Measure”, the City may assess Liquidated Damages pursuant to Section 10.6 of the Agreement. Liquidated Damages, if assessed, shall only be assessed for the number of events, days, or other measure in excess of the acceptable performance level.

1. Performance Area: Provision of Commercial Container Service Item
Specific Performance
Measure Definition
Acceptable
Performan
ce Level
Liquidated Damage
Amount
Failure to provide
Recyclable Material s and
Organic Material s
Collection services to
every Customer
For each occurrence of
failing to provide
Customers with the
Recyclable Material s and
Organic Materials
Container, required by and
compliant with Article 4
and Exhibit B.

No
acceptable
failure level
$500/Container/
Customer/event
The City shall not assess Liquidated Damages item 1, above, under the following circumstances:

A. City has granted the Customer a waiver pursuant to Section 4.10 of this Agreement.

B. Contractor documents that Customer is compliant with Self-Hauling requirements pursuant to Municipal Code .

C. Contractor documents to the City that the Customer is being provided Recyclable Material s and/or Organic Materials Collection services from a service provider allowed under Section 1.2 of this Agreement.

D. Contractor documents that Customer is sharing Recyclable Materials and/or Organic Materials Collection services with another Customer in a manner approved by the City. 448
AGENDA ITEM NO. 14.

EXHIBIT F

PERFORMANCE STANDARDS & LIQUIDATED DAMAGES
Exhibit F
Page F-2

2. Performance Area: Residential Service Quality and Reliability Item
Specific Performance
Measure Definition
Acceptable
Performanc
e Level
Liquidated Damage
Amount

1. Missed Collections Each Service Opportunity
where Contractor fails to
Collect a Container from a
Customer who properly
placed said Container for
Collection, unless
Contractor leaves a Non-
Collection Notice
specifying the reasons for
Non-Collection and
available remedies.

No
acceptable
failure level
$50/Event

2. Failure to Correct Missed
Collections
Each “Missed Collection”
as defined above which is
not Collected by the end of
the Working Day following
the receipt of the
Customer Complaint about
the Missed Collection if the
Complaint is received by
12:00 p.m. on a Working
Day and by the end of the
Working Day for such
Complaints received after
12:00 p.m. on a Working
Day.

No
acceptable
failure level
$50/Event

3. Failure to Return Empty
Container
Failure to properly return
empty Carts or Bins to the
Collection location, or to
place Carts upright with
closed lid.

No
acceptable
failure level
$50/Event

4. Failure to Replace Used
Oil Recovery Kit
Failure to leave a clean
Used Oil Recovery Kit
following Collection of a
full Used Oil Recovery Kit.

No
acceptable
failure level
$150/Kit/Day
449
AGENDA ITEM NO. 14.

EXHIBIT F

PERFORMANCE STANDARDS & LIQUIDATED DAMAGES
Exhibit F
Page F-3
Item
Specific Performance
Measure Definition
Acceptable
Performanc
e Level
Liquidated Damage
Amount

5. Failure to Clean -Up
Spillage
Each failure by Contractor
to clean up: (1) any items
or materials spilled during
the Collection of a
Container; or, (2) any fluids
spilled or leaked from a
Container or Collection
vehicle prior to leaving the
Collection location.

No
acceptable
failure level
$100/Event

6. Damage to Property Each event of damage to
either public or private
property as a result of
Contractor’s fault, as
reasonably determined by
the City, including without
limitation damage to
Curbs, sidewalks,
landscapes, Container
enclosures and gates,
signs, light fixtures, and
overhead wires and cables.

No
acceptable
failure level
$200/Event

7. Damage to Public Streets Each event of damage to
Public Streets within the
City caused by
Contractor’s fault, as
reasonably determined by
the City.

No
acceptable
failure level
Actual cost of repair
to City’s satisfaction.

8. Failure to Maintain
Equipment
Each event of failure to
maintain equipment,
vehicles, Carts, Bins and
other Containers in a
clean, safe, and sanitary
manner.

No
acceptable
failure level
$100/Item/Day

9. Failure to Comply with
Container Standards
Failure to comply with
Container labeling and
colors as specified in this
Agreement.

No
acceptable
failure level
$200/Container/
Occurrence

10. Unlicensed Vehicle
Operator
Failure to have a vehicle
operator properly
licensed.

No
acceptable
failure level
$500/Operator/Day
450
AGENDA ITEM NO. 14.

EXHIBIT F

PERFORMANCE STANDARDS & LIQUIDATED DAMAGES
Exhibit F
Page F-4
Item
Specific Performance
Measure Definition
Acceptable
Performanc
e Level
Liquidated Damage
Amount

11. Failure to Display
Contractor’s Name
Failure to display and
maintain visibility of
Contractor’s name and
Customer service phone
number on Collection
vehicles, Bins and other
Containers.

No
acceptable
failure level
$100/Instance/Day

12. Failure to Wear Uniform Failure to have Contractor
Collection personnel in
proper uniform.

No
acceptable
failure level
$100/Person/Day

13. Discourteous Behavior For each occurrence of
uncustomary discourteous
behavior of Contractor’s
employees to a Customer.

No
acceptable
failure level
$500/Event

14. Failure to Complete
Route
Failure or neglect to
complete at least one
hundred (100%) of each
route on the regular
scheduled Collection
service Working Day.

No
acceptable
failure level
$1,000/Route

15. Overweight Vehicles Loading Collection vehicles
in excess of State or local
weight restrictions.

No
acceptable
failure level
$500/Event

16. Uncovered Loads Failure to properly cover
materials in Collection
vehicles.

No
acceptable
failure level
$500/Event

17. Failure to Cure in Timely
manner
Failure to cure non -
compliance with the
provisions of this
Agreement in the manner
and time set forth in
Section 10.2.

No
acceptable
failure level
$500/Incident/Day

18. Failure to Perform Other
Requirement
Each failure to perform any
obligation of the
Agreement not specifically
stated above.

No
acceptable
failure level
$100/Event
451
AGENDA ITEM NO. 14.

EXHIBIT F

PERFORMANCE STANDARDS & LIQUIDATED DAMAGES
Exhibit F
Page F-5

3. Performance Area: Customer Service
Item
Specific Performance
Measure Definition
Acceptable
Performanc
e Level
Liquidated Damage
Amount

1. Failure to Commence
Service and/or Provide
Move-in Kits
Any failure by Contractor
to deliver a Container and
begin providing Collection
to a Customer, at the
Service Level requested by
said Customer, within
three (3) calendar days of
receiving such request.

This may include a new
Customer receiving new
service or an existing
Customer requesting a
change in or addition to
existing Service Levels .

This may also include
delivering Used Oil
Recovery Kits, Move -in
Kits, and other items
required upon Customer’s
request.

No
acceptable
failure level
$150/Event

2. Failure to Exchange
Container
Any failure by Contractor
to exchange Container
within ten (10) Working
Days of notification that a
change in the size or
number of Carts or Bins is
required.

No
acceptable
failure level
$150/Container/Day

3. Failure to Replace
Container
Any failure by Contractor
to replace a damaged or
defaced Container within
the timeline required in
Section 5.6.

No
acceptable
failure level
$150/Container/Day

4. Failure to Resolve
Complaint
Any failure or neglect by
Contractor to resolve each
Complaint within the time
set forth in this
Agreement.

No
acceptable
failure level
$150/Event
452
AGENDA ITEM NO. 14.

EXHIBIT F

PERFORMANCE STANDARDS & LIQUIDATED DAMAGES
Exhibit F
Page F-6
Item
Specific Performance
Measure Definition
Acceptable
Performanc
e Level
Liquidated Damage
Amount

5. Failure to Answer Phones Any failure by Contractor
to answer a telephone call
from a Customer during
normal business hours. A
call is not deemed
answered if the Customer
does not speak with a live
operator. (A call is deemed
answered if the Customer
hangs-up or abandons the
call following a hold time
of less than three (3)
minutes.) Any failure to
have a Customer service
representative answer a
phone call within a two (2)
minute average for any
month and/or for each
single caller having to wait
more than ten (10)
minutes.

No
acceptable
failure level
$50/Event

6. Failure to Maintain Office
Hours
Failure to maintain office
hours as required by this
Agreement.

No
acceptable
failure level
$100/Event

7. Provision of Inaccurate
Information
Each event of a Customer
Service Representative
providing inaccurate
information in response to
a Customer question or
Complaint.

No
acceptable
failure level
$50/Event

8. Unauthorized Hours of
Operation
Each occurrence of
Contractor Collecting from
Customers during
unauthorized hours.

No
acceptable
failure level
$500/Event

9. Failure to Conduct Route
Audits and Contamination
Monitoring
Failure to conduct route
audits and contamination
monitoring as required by
this Agreement.

No
acceptable
failure level
$150/Audit/Day
10 Failure to Issue
Contamination Notices
Failure to issue
contamination notices as
required by this
Agreement.

No
acceptable
failure level
$500/Route/Day
453
AGENDA ITEM NO. 14.

EXHIBIT F

PERFORMANCE STANDARDS & LIQUIDATED DAMAGES
Exhibit F
Page F-7

4. Performance Area: Diversion
Item
Specific Performance
Measure Definition
Acceptable
Performance
Level
Liquidated Damage
Amount

1. Failure to Perform
Education and Outreach
Activities
Each individual failure by
Contractor to develop,
produce, and distribute
public education material
or perform community
outreach activities in the
form and manner required
under Exhibit C to this
Agreement.

No
acceptable
failure level
$500/Activity

2. Failure to Provide
Targeted Technical
Assistance
Each individual failure to
provide targeted technical
assistance to a Commercial
or Multi -Family Customer
in the manner required
under Exhibit C to this
Agreement.

No
acceptable
failure level
$2,000/Customer

3. Failure of Diversion
Coordinator to Specifically
Perform
Every occurrence of a
Diversion Coordinator
being used for purposes
other than those specified
in this Agreement.

No
acceptable
failure level
$1,000/day

5. Performance Area: Facilities
Item
Specific Performance
Measure Definition
Acceptable
Performanc
e Level
Liquidated Damage
Amount

1. Delivery to Non -Approved
Facility
Each individual occurrence
of delivering materials to a
facility other than the
Approved Facility
designated for each
material type under Article
4 of this Agreement, unless
authorized per this
Agreement.

No
acceptable
failure level
$5,000 first failure.

$25,000 each
subsequent failure.
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AGENDA ITEM NO. 14.

EXHIBIT F

PERFORMANCE STANDARDS & LIQUIDATED DAMAGES
Exhibit F
Page F-8
Item
Specific Performance
Measure Definition
Acceptable
Performanc
e Level
Liquidated Damage
Amount

2. Disposal of Targeted
Diversion Materials
Each individual occurrence
of delivering Recyclable
Materials, Organic
Materials, or Reusable
Materials set out for
Collection by the Customer
for Disposal rather than
Processing, unless
authorized per this
Agreement.

No
acceptable
failure level
$1,000/Load

3. Mixing Materials During
Collection
Each individual Container
that is Collected by
Contractor in a vehicle
intended or designated for
the purpose of Collecting a
different material type
(e.g., Recyclable Materials
Collected in Solid Waste
vehicle, Solid Waste
Collected in Organic
Materials vehicle, etc.).

No
acceptable
failure level
$1,000/
Container

4. Failure to Provide
Adequate Capacity
Failure to provide
adequate primary and
alternate capacity to
accept and Process
Recyclable Materials, or
Organic Materials.

No
acceptable
failure level
$1,000/Day

5. Failure to Conduct Route
Audits and Contamination
Monitoring
Failure to conduct route
audits and contamination
monitoring as required by
this Agreement.

No
acceptable
failure level
$150/Audit/Day

6. Failure to Issue
Contamination Notices
Failure to issue
contamination notices as
required by this
Agreement.

No
acceptable
failure level
$50/occurrence/Day
455
AGENDA ITEM NO. 14.

EXHIBIT F

PERFORMANCE STANDARDS & LIQUIDATED DAMAGES
Exhibit F
Page F-9

6. Performance Area: Reporting & Records
Item
Specific Performance
Measure Definition
Acceptable
Performance
Level
Liquidated
Damage
Amount

1. Late Report Each occurrence of a report, as
required under Exhibit D to this
Agreement, being submitted
after the due date , if the City
gives Contractor notice of the
late report. The City shall give
Contractor a new reasonable
deadline for the report. If
Contractor does not submit
the report by the new
deadline, Contractor shall owe
the City Liquidated Damages
retroactive to the original due
date. Reports shall be
considered late until they are
submitted in a complete and
accurate format.

No acceptable
failure level
$250/Report/
Day

2. Failure to Maintain or
Provide Access to
Records
Each occurrence of City
Contract Manager requesting
information required to be
maintained by Contractor
where Contractor fails to
provide such information
within the time window
specified in this Agreement.

No acceptable
failure level
$500/Event

3. Misleading/Inaccurate
Reporting
Each occurrence of Contractor
providing misleading or
otherwise inaccurate
information or reporting to
City under or regarding this
Agreement. Typographical,
cell reference, mathematical,
and/or logic errors shall not be
considered legitimate excuses
from this requirement, nor
shall ignorance be excused.

No acceptable
failure level
$250/Event
456
AGENDA ITEM NO. 14.

EXHIBIT F

PERFORMANCE STANDARDS & LIQUIDATED DAMAGES
Exhibit F
Page F-10
Item
Specific Performance
Measure Definition
Acceptable
Performance
Level
Liquidated
Damage
Amount

4. Failure to Correct
Submittal of Inaccurate
Data in a Timely
Manner
Failure to correct submittal of
inaccurate data within three
(3) Business D ays (or such
other time period as may be
agreed to in writing between
City and Contractor) of
notification by City.

No acceptable
failure level
$500/Day

5. Failure to Maintain
and/or Provide Access
to Information Systems
Each day that Contractor fails
to provide access to
Contractor’s information
systems as required in Section

4.9 to the City Contract
Manager.

No acceptable
failure level
$500/Day

Except for repeat occurrences, t he City shall provide Contractor with written notice and a three (3) Business Day opportunity to cure any alleged breach of this Agreement before Liquidated Damages will be assessed.

By placing designee’s initials at the places provided, each Party specifically confirms the accuracy of the statements made above and the fact that each Party has had ample opportunity to consult with legal counsel and obtain an explanation of Liquidated Damage provisions of the time that the Agreement was made.

Contractor City
Initial Here:_________ Initial Here: _________

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EXHIBIT G:

CONTRACTOR’S PROPOSAL

459
AGENDA ITEM NO. 14.

EXHIBIT G1:

TECHNICAL PROPOSAL

See Exhibit G

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461
AGENDA ITEM NO. 14.

EXHIBIT G2:

COST BASIS FOR PROPOSAL

462
AGENDA ITEM NO. 14.

463
AGENDA ITEM NO. 14.

EXHIBIT G3:

INITIAL RATES FOR COLLECTION SERVICES

464
AGENDA ITEM NO. 14.

465
AGENDA ITEM NO. 14.

EXHIBIT G4:

IMPLEMENTATION PLAN AND SCHEDULE

See Exhibit G – Contractors Proposal

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467
AGENDA ITEM NO. 14.

EXHIBIT G5:

APPROVED SUBCONTRACTORS

468
AGENDA ITEM NO. 14.

469
AGENDA ITEM NO. 14.

EXHIBIT G5

APPROVED SUBCONTRACTORS
Franchise Agreement, Exhibit G5
Page G5-1

In accordance with Section 3.3 of the Agreement, the City has approved the following Subcontractors to manage the specified services and otherwise assist the Contractor in the performance of the requirements of this Agreement.

Approved Facility or Subcontractor Services

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EXHIBIT H:

ANTICIPATED REQUIRED POSITIONS

472
AGENDA ITEM NO. 14.

EXHIBIT H

MAXIMUM ANTICIPATED POSITIONS
Exhibit H
Page H-1
{Note to Proposers: Exhibit H will be updated prior to execution of the Agreement}

Positions detailed in this Exhibit H are the positions needed for the provision of Recyclable Materials and Organic Materials Collection, Processing, and marketing services. Contractor acknowledged that the positions below are included in the cost basis for Customer Rates, and failure to provide the positions may be considered a Change in Scope.

Table 1 represents management positions, classified as salary, exempt. For positions where the employee has been identified, the name is listed.

Table 2 represents non-management positions, classified as hourly, non-exempt.

Table 1: Management Positions
Position Name Classification FTE
Management, Exempt
Management, Exempt
Management, Exempt
Management, Exempt
Management, Exempt
Management, Exempt
Management, Exempt
Management, Exempt
Management, Exempt
Management, Exempt
Total Management Positions

Table 2: Non-Management Positions
Position Classification FTE
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Non-Management, Non-Exempt
Total Management Positions
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474
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EXHIBIT I:

LOCAL PURCHASING PREFERENCE POLICY

475
AGENDA ITEM NO. 14.

CITY OF CLOVIS
Proposer Submittal Compliance Checklist
January 6, 2025 1
Row  RFP Section  Application Contents  Republic  Mid Valley  Caglia 1  RFP Section  General Requirements
2  4.4.4.1  5 hard copies. Bound, double‐sided, pages consecutively numbered  √  √    √ 3  4.4.4.2  Flash drive containing Technical Proposal (PDF), Cost forms (excel), and draft agreement exceptions in tracked changes mode (optional) (MS Word)   √  √  √ 4  4.4.4.   Surety payment ($25,000)  √  √  √
5  5.1  Title page   √  √  √
6  5.1  Table of contents  √  √  √
7  5.2.  Cover letter   √  √  √
8  5.2  Signed by same rep. as Secretary’s Cert (Attachment E)  √  √ (125)  √ (252) 9  5.2  A list of the addendums and dates of issuance  √  √ (End)  √ (A) 10  5.3  Executive Summary (present its strategy and costs, and highlight unique aspects of its approach to servicing the City)  √  √ (5)  √ (1) 11  5.4   Company Description
12  5.4.1  Corporate Structure
13  5.4.1.1  Confirm that proposer is authorized to conduct business in the State of California.  √  √  √ 14  5.4.1.2  Identify the legal entity that would execute the New Agreement.  √ (6) √ (10) √ (8‐9) 15  5.4.1.3  State the number of years the entity(ies) have been organized and doing business under this legal structure.  √ (6‐7) √ (5) √ (8‐9) 16  5.4.1.3  Owners/stockholders with greater than a 10% holding and creditors owed a debt greater than 10% of the company's total assets.  √ (7) √ (10) √ (8) 17  5.4.1.4  Identify other businesses with ownership by principals and/or management.  √ (7) √ (10) √ (8‐9) 18  5.4.1.5  Describe all services to be performed by Subcontractors and identify each Subcontractor by name. Description of working relationship with Subcontractors in the past five years.
√ (8) √ (108) √ (219)
19  5.4.2  Description of Proposer’s Collection Experience 20  5.4.2.1  The name of the jurisdiction where the services were provided, Commencement Date of services and Term of the Agreement.  √ (10‐12) √ (11‐22) √ (10‐12) 21  5.4.2.2  The service provided (e.g., Recyclable Materials Collection, Organic Materials Collection, Materials Processing).  √ (10‐12) √ (11‐22) √ (10‐12) 22  5.4.2.3  The name, address, and telephone number of the jurisdiction’s representative responsible for administering the New Agreement.  √ (10‐12) √ (11‐22) √ (10‐12) 23  5.4.2.4  The number of Single‐Family, Multi‐Family, and Commercial Customers served; Tons Collected and Tons Diverted; and type and number of vehicles dispatched per day.
√ (12) √ (11‐22) √ (10‐12)
24  5.4.3  Description of Proposer’s Service Initiation Experience 25  5.4.3.1  The name of the jurisdiction where the services were provided and commencement date and term of the agreement.  √ (13‐19) √ (23‐28, Le tters) √ (25‐19, 112+) 26  5.4.3.2  The service initiation performed (i.e., initiation of a new franchise and/or service agreement, universal roll‐out, etc.).  √ (13‐19) √ (30) √ (14‐19) 27  5.4.3.3  The name, address, and telephone number of the jurisdiction’s representative responsible for administering the agreement.  √ (13‐19) √ (23‐28, Le tters) √ (14‐19) 28  5.4.3.4  The number of Residential and Commercial Customers served.  √ (13‐19) √ (23‐28, Le tters) √ (14‐19) 29  5.4.3.5  Description of how the company handled the specific requirements for the procurement of vehicles and personnel; training of personnel; billing and fee collection services; determination of routes and operating procedures; delivery of Containers; public education; and, the preparation of procedures to ensure a smooth transition.
√ (13‐19) √ (supp lemental
info.)
√ (14‐19)
30  5.4.3.6  Identification of problems that occurred during the initiation of the new contract or service and solutions implemented to solve the problem(s).  √ (13‐19) √ (supp lemental info.)
√ (14‐19)
31  5.4.4  Key Personnel
32  5.4.4  Organizational chart.  √ (20) √ (supp lemental info.)
√ (23)
33  5.4.4  Key personnel for the transition team.  √ (21‐23) √ (supp lemental info.)
√ (23)
34  5.4.4  Key personnel for the ongoing management team.  √ (21‐23) √ (supp lemental info.)
√ (23)
35  5.4.4  The name, contact information, job description (or hiring criteria), and qualifications for the following key personnel (or equivalent position). 36  5.4.4 ‐ Regional Ma nager  √(22)  √ (33)
ATTACHMENT 3
476
AGENDA ITEM NO. 14.

CITY OF CLOVIS
Proposer Submittal Compliance Checklist
January 6, 2025 2
Row  RFP Section  Application Contents  Republic  Mid Valley  Caglia 37  5.4.4 ‐ General Manager  √ (22)  √ (34)  √ (27)
38  5.4.4 ‐ Operations Manager  √ (22‐23)  √ (34)  √ (35) 39  5.4.4 ‐ Customer Service Manager  √ (24)  √ (36)  √ (42, new hire) 40  5.4.4 ‐ Diversion Coordinator(s)  √ (20 –
Sustainability
Advisor)
√ (35‐37)  √ (22, 37)
41  5.4.4 ‐ Government Liaison  √ (22)  √ (38)  √ (22,27) 42  5.4.4 ‐ Service Liaison  √ (24)  √ (37 ?)  √ (22,31) 43  5.4.5  Labor Agreements and Wages (if applicable)  √ (24)  √ (39)  √ (22, 43) 44  5.4.6  Financial Information
45  5.4.6  Financial statements (preferably audited) for the most recently completed fiscal year in accordance with Generally Accepted Accounting Principles.  √ (26)  √ (Packet)  √ (C) 46  5.4.6  A statement by the chief financial officer of your firm that there has been no material adverse change in such condition or operations from that reflected in the submitted balance sheet and income statements since the date on which they were prepared √ (supplemental
info.)
√ (40)  √ (45, Appendix C)
47  5.4.6  If proposer is a wholly owned subsidiary of a parent company, also submit financial statements for the parent company for the most recently completed fiscal year
N/A  N/A  √ (C)
48  5.4.7  Past Performance Record
49  5.4.7.1  Describe past and pending civil, legal, regulatory, and criminal actions in the past five years.  √ (27)  √ (42‐43)  √ (46) 50  5.4.7.2  Provide a statement disclosing any and all fines, penalties, settlements, or Liquidated Damages of any kind paid by proposer, its parent company, subsidiaries, and any proposed Subcontractors, to any public agencies in the past five years. √ (27)  √ (42‐43)  √ (46)
51  5.4.7.3  Provide a list of all other agencies where similar franchise and/or service Collection or Processing services are performed by proposer along with contact information for that agency’s contract manager. √ (27‐28)  √ (45)  √ (48)
52  5.5  Technical Proposal For Services
53  5.5.1  Recyclable Materials Collection of Single‐Family, Multi‐Family, Commercial Customers, City facilities, and Special Events 54  5.5.1.1  Collection methodology.  √ (29‐32)  √ (46)  √ (51, 55‐58) 55  5.5.1.2  Equipment to be utilized (e.g., equipment/vehicle description, number, types, cost, capacity, age).  √ (31‐32)  √ (49)  √ (51) 56  5.5.1.3  Standard crew size.  √ (supplemental
info.)
√ (49)  √ (51)
57  5.5.1.4  Number, types, sizes, and manufacturer’s specifications of Containers to be utilized.  √ (supplemental info.)
√ (49‐50)  √ (51‐54)
58  5.5.1.5  A list of all the Recyclable Materials to be Collected, Processed, and marketed under the New Agreement.  √ (33)  √ (50)  √ (58.) 59  5.5.2  Recyclable Materials Processing
60  5.5.2.1  Estimated annual Tons by type of Recyclable Materials that will be Collected (by account type), Processed, and marketed.  √ (35)  √ (51)  √ (59) 61  5.5.2.2  Name and description of Transfer and Processing Facility(ies) where Recyclable Materials will be handled, name of Owner and operator of the facility(ies), statement of whether facility has all necessary permits as required by Applicable Law, proof of permitted capacity, gross Processing fee per Ton, anticipated revenue/cost per Ton, method of future Processing fee adjustments, Tonnage commitment for the Term of the New Agreement, and method of tracking Tonnage if the facility is receiving Tonnage from other jurisdictions. √ (34)  √ (51)  √ (59)
62  5.5.2.3  If the proposer is not the Owner/operator of the Processing Facility, provide a letter of commitment, for the Term of the New Agreement, from the Processing Facility Owner/operator guaranteeing sufficient Tonnage capacity and adherence with the Processing requirements of the Draft Services Agreement. Additionally, please include a compensation adjustment methodology for the cost per Ton. √ (37)  Owner  Owner
63  5.5.2.4  Description of the types of acceptable materials to be Collected, highlighting materials beyond those specified in the Draft Services Agreement.

Describe the benefits, limitations, contamination issues, and markets that will impact the program. √ (35)  √ (51)  √ (70, mattress)
64  5.5.3  Recyclable Materials Marketing
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AGENDA ITEM NO. 14.

CITY OF CLOVIS
Proposer Submittal Compliance Checklist
January 6, 2025 3
Row  RFP Section  Application Contents  Republic  Mid Valley  Caglia 65  5.5.3.1  Describe the marketing methods and approach (e.g., long‐term contracts), targeted primary and contingent markets (specifically to whom materials will be sold), pricing policy, and assumed market value for each Collected type of Recyclable Materials products (supported by average monthly prices by type and grade of material over the past 12 months). √ (42‐43)  √ (51)  √ (71‐73)
66  5.5.3.2  Describe how proposer will handle fluctuations in quantity and composition of Recyclable Materials.  √ (42‐43)  √ (52)  √ (79) 67  5.5.3.3  Describe how proposer will respond to severe market demand and pricing fluctuations, which should address emergency storage of Recyclable Materials.
√ (supplemental
info.)
√ (52)  √ (79)
68  5.5.3.4  Describe how the proposer will maximize Diversion of Recyclable Materials and minimize Disposal.  √ (42‐43)  √ (52, 95%)  √ (79) 69  5.5.4  Organic Materials Collection
70  5.5.4.5  Collection methodology for Single‐Family, Multi‐Family, Commercial Customers, City Facilities, an d Special Events.  √ (43‐44)  √ (55)  √ (82‐83) 71  5.5.4.6  Equipment to be utilized (e.g., equipment/vehicle description, number, types, cost, capacity, age).  √ (31)  √ (55)  √ (82) 72  5.5.4.7  Description of the types of acceptable materials to be Collected, highlighting materials beyond those specified in the Draft Services Agreement.

Describe the benefits, limitations, contamination issues, and markets that will impact the program. √ (33)  √ (55)  √ (84)
73  5.5.4.8  Types, costs, number, and manufacturer’s specifications of Containers to be utilized.  √ (supplemental info.)
√ (55)  √ (supplemental info.)
74  5.5.4.9  Standard crew size.  √ (supplemental
info.)
√ (supplemental
info.)
√ (51)
75  5.5.4.10  A list of all the Organic Materials to be Collected, Processed, and marketed under the New Agreement.  √ (47)  √ (provided a handout)
√ (84)
76  5.5.4.11  If plastic or Compostable Plastic bags will be allowed in Organic Materials Containers.  √ (45 Not allowed)  (Not recommended)  √ (84, not recommended)
77  5.5.5  Organic Materials Processing
78  5.5.5.1  Estimated annual Tons that will be Collected (by account type), Processed, and marketed.  √ (44)  √ (supplemental info.)
√ (85)
79  5.5.5.2  Name and description of Transfer and Processing Facility(ies) where Organic Materials will be handled, name of Owner and operator of the Facility(ies), proof of permitted capacity, and method of tracking Tonnage if the facility is receiving Tonnage from other jurisdictions. √ (44)  √ (56)  √ (85,87)
80  5.5.5.3  If the proposer is not the Owner/operator of the Processing Facility, provide a letter of commitment, for the Term of the New Agreement, from the Processing Facility Owner/operator guaranteeing sufficient Tonnage capacity and adherence with the Processing requirements of the Draft Services Agreement. Additionally, please include a compensation adjustment methodology for the cost per Ton. √ (46)  Owner  √ (85,86)
81  5.5.5.4  Description of the types of acceptable materials to be Collected, including plastic or Compostable Plastic bags. Describe the benefits, limitations, contamination issues, and markets that will impact the program. √ (47)  √ (provided a
handout)
√ (84, description of
acceptable materials)
82  5.5.5.4  Identify any difference in processing cost for (un)bagged materials.  Did not provide difference is
price
Commercial only  Residential and
commercial
83  5.5.6  Organic Materials Marketing
84  5.5.6.1  Describe the marketing methods and approach (e.g., long‐term contracts), targeted primary and contingent markets (specifically to whom materials will be sold), pricing policy, and assumed market value for Organic Materials products (supported by average monthly prices by type and grade of material over the past 12 months).
√ (48)  √ (62)  √ (90)
85  5.5.6.2  Describe how proposer will handle fluctuations in quantity and composition of Organic Materials.  √ (48)  √ (62)  √ (90) 86  5.5.6.3  Describe how the proposer will maximize Diversion of Organic Materials and minimize landfilling.  √ (48)  √ (62)  √ (90) 87  5.5.7  Ancillary and Optional Services
88  5.5.7.1  Ancillary Services
89  5.5.7.1.1  Holiday Tree Collection  √ (48)  √ (pg. 6 and supplemental info.)
√ (92)
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January 6, 2025 4
Row  RFP Section  Application Contents  Republic  Mid Valley  Caglia 90  5.5.7.1.2  Used Motor Oil and Filter Collection Program  √ (48)  √ (supplemental info.)
√ (92‐93)
100  5.5.7.1.3  Sharps Collection Program  √ (48)  √ (63)  √ (93) 101  5.5.7.1.4  Battery and Cellphone Collection Program  √ (49)  √ (63)  √ (93) 102  5.5.7.2  Optional Services
103  5.5.7.1.2  Multi‐Family Kitchen Pail Program  √ (49)  √ (63)  √ (101) 104  5.5.7.2.2  Commercial Container Cleaning or Exchanges  √ (49)  √ (65)  √ (101) 105  5.5.8  Implementation Plan  √ (51‐52)  √ (65‐74)  √ (112‐136) 106  5.5.9  Customer Service
107  5.5.9.1  Describe the location where proposer’s Customer service operation will be housed.  √ (52)  √ (75, new office)  √ (138, new office) 108  5.5.9.2  Describe how the Complaint tracking and reporting system will adequately address missed pickups to guarantee that all missed pick‐ups are Collected within 24 hours of notification by Customer. In addition, describe procedures to satisfactorily respond to, record, and report other common Customer Complaints.
√ (52‐53)  √ (77‐81)  √ (142)
109  5.5.9.3  Specify the number of full‐time equivalent Customer service representatives (CSR) that will serve the City. Describe how calls will be handled/reported, how many calls are expected per CSR, and describe any changes you will make to your current CSR operation to accommodate the City.
√ (52, two
educational
advisors)
√ (80, 2 CRS)  √ (142‐143)
110  5.5.9.4  Describe the proposed approach to respond to and address events of deliberate non‐Collection (in addition to leaving physical Non‐Collection Notices).
√ (55‐56)  √ (80)  √ (147‐148)
111  5.5.9.5  Confirm that the company has a website that Customers may access to obtain Customer Rates, service information, pay bills, and to submit inquiries or Complaints and provide website address, if applicable ( or example of similar website provided to another jurisdiction). √ (55)  √ (80)  √ (148)
112  5.5.9.6  Describe any other strategies and/or methods the proposer will implement to ensure that Customers receive exemplary Customer service.  √ (53‐58)  √ (81)  √ (148) 113  5.5.10  Electronic Monitoring and Communication System 114  5.5.10.1  Name, type of equipment, software used to maintain routing and Customer service information, and period of time the proposer has operated this system.
√ (60)  √ (82)  √ (151‐154)
115  5.5.10.2  Management procedures for managing inquiries and Complaints and procedures used to minimize Complaints (e.g., missed pick‐ups, noise, spills).  √ (58)  √ (82)  √ (155‐156) 116  5.5.10.3  The ability of the system to provide read‐only access to City staff in order to see live updates on route status.  √ (61)  √ (82)  √ (157, limited access) 117  5.5.10.4  Description of whether individual call centers are established for each service area or if Customer calls are handled by a centralized call center and identification of the location of the call centers that will be used. √ (53, 61‐62)  √ (new office)  √ (157, centralized)
118  5.5.10.5  Description of proposer’s internal performance standards/targets as well as procedures used to satisfactorily respond to, record, and report common Customer Complaints.
√ (62)  √ (82)  √ (157‐159)
119  5.5.10.6  Description of how the proposer measures Customer service with regard to the call center’s responsiveness and accuracy of responses, as well as the quality of Collection service.
√ (62)  √ (82)  √ (159)
120  5.5.10.7  Demonstration of the ability to report the information required in Article 6 and Exhibit D of the Draft Services Agreement.  √ (63)  √ (pg. 82 & supplemental info.)
√ (160‐161)
121  5.5.11  Environmental Issues
122  5.5.11.1  Excluded Waste Management.  √ (63)  √ (83)  √ (162‐163) 123  5.5.11.2  Litter abatement program.  √ (63‐65)  √ (83)  √ (197‐200) 124  5.5.12  Public Education and Outreach Plan
125  5.5.12.1  Public education programs that will be implemented to educate Single‐Family, Multi‐Family, and Commercial Customers on the Recyclable Materials and Organic Materials Collection programs.
√ (65‐69)  √ (84‐58)  √ (166‐174)
126  5.5.12.2  Plans for complying with the education and outreach requirements of Applicable Law, including but not limited to AB 939, AB 1826, AB 341, and SB 1383.
√ (65‐69)  √ (92)  √ (175‐177)
127  5.5.12.3  Description of proposer’s strategy for developing and using a website or webpage specific to the City to provide Customers with access to service information, Rates, and other public education information. Include links to example websites. √ (66)  √ (92)  √ (177)
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January 6, 2025 5
Row  RFP Section  Application Contents  Republic  Mid Valley  Caglia 128  5.5.12.4  Description of your approach to facilitating the City’s desired non‐Collection, courtesy noticing, and contamination fee program. Include sample non‐Collection and/or courtesy notices.
√ (67)  √ (93)  √ (147)
129  5.5.12.5  Description of your strategy for communicating to Customers how to properly dispose of HHW, Sharps Waste, and other difficult‐to‐handle materials.
√ (67)  √ (93)  √ (178)
130  5.5.12.6  Plans for presentations to schools and other community organizations.  √ (68)  √ (90)  √ (178‐181) 131  5.5.12.7  Participation at City‐sponsored or other special events, such as booths, displays, sponsorship, parade floats, farmers markets, etc.  √ (69‐70)  √ (91)  √ (184) 132  5.5.12.8  Schedule, type, and quantity of information that will be distributed (e.g., newsletter, brochures).  √ (71)  √ (86‐91)  √ (185) 133  5.5.12.9  Proposed number of employees, their job functions, and number of hours per week that will be devoted to the promotion and maintenance of education programs in the City.
√ (70)  √ (94)  √ (175, diversion
coordinator and
Recycling rangers)
134  5.5.12.10  Public education and outreach Subcontractors (if any), and their qualifications, years of experience, and references.  N/A  N/A  N/A 135  5.5.12.11  Samples of similar educational materials, which may have been used in other programs.  √ (85‐90)  √ (84)  √ (185) 136  5.5.12.12  Proposed budget for public education and outreach during the start‐up period of the contract and on an annual basis.  √ (supplemental info.)
√ (86‐94)  √ (185)
137  5.5.12.13  Other aspects or unique features of the proposed public education and outreach plan.  √ (70, compliance advisor)
√ (94)  √ (186‐187, green circle
award program)
138  5.5.13  Other Required Plans
139  5.5.13.1  SB 1383 Implementation and Monitoring Plan.  √ (70)  √ (95‐96)  √ (188‐195) 140  5.5.13.2  Litter Prevention/Abatement Plan.  √ (70)  √ (103)  √ (196‐200) 141  5.5.13.3  Skilled Driver Recruiting, Training, and Retention Plan.  √ (72‐74)  √ (105)  √ (201‐212) 142  5.5.13.4  Local Purchasing Preference.  √ (74)  √ (107)  √ (213‐217) 143  5.5.14  Subcontracting ‐ Identify by name and describe all services to be performed by any Subcontractors  √ (74)  √ (108)  √ (219) 144  5.5.15  Billing
145  5.5.15  Provide sample Customer billings and a listing of jurisdictions where proposer currently provides billing services, including a contact name and phone number.
√ (74‐75)  √ (109)  √ (221‐222)
146  5.5.15  Describe its procedures for dealing with Customer service, with regard to customer billing.  √ (75)  √ (109)  √ (223) 147  5.5.16  Corporation Yard and Maintenance Facilities 148  5.5.16  Describe the proposed location(s) of the corporation yard for Collection vehicles parking, Collection Container storage, employee parking, vehicle and equipment maintenance facilities, offices, and Transfer operations. √ (76)  √ (111)  √ (225‐228)
149  5.5.16  If the facility(ies) are currently operational and Owned or leased by the proposer, describe plans, if any, to modify or expand the facility(ies).  N/A  √ (111)  √ (225‐228) 150  5.5.16  If the facility(ies) need to be purchased, leased, and/or developed by the proposer, describe the acquisition and development plans, describe contingency plans.
√ (76, Leased no
plans to expand)
N/A  N/A
151  5.6  Financial and Cost Proposal
152  5.6  Financing Plan  √ (77)  √ (112‐124)  √ (230‐234) 153  5.6  Financial proposal including Cost and Rate Proposal, and Revenue Share (Attach B, forms 1‐6) (Excel)  √ (Excel sheets)  √ (112‐124)  √ (230‐234) 154  5.7  Exceptions to the Draft Services Agreement
155  5.7  Draft Services Agreement with track changes (optional) (MS Word)  √ (Word doc.)  √ (Word doc.)  (No changes proposed) 156  5.8  Other Proposal Forms
157  5.8.1 (Attach C)  Secretary’s Certificate (signed)  √ (81)  √ (126)  √ (254) 158  5.8.2 (Attach E)  Anti‐Collusion Affidavit (signed)  √ (79)  √ (125)  √ (253) 159  5.8.3 (Attach G)  Iran Contracting Act Certification (signed)  √ (82)  √ (127)  √ (255) 160  5.8.4 (Attach H)  Worker’s Compensation Certification (signed)  √ (83)  √ (supplemental info.)
√ (256)
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January 6, 2025 6
Row  RFP Section  Application Contents  Republic  Mid Valley  Caglia 161  5.8.5 (Attach I)  Drug Free Workplace Certification (signed)  √ (84)  √ (supplemental info.)
√ (257)
162  5.9  Additional Information (Optional)
163  5.9  Additional Information (Optional)  Appendices   √ (152)  N/A

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This proposal is dedicated to Louie Caglia, 1938 - 2010 ATTACHMENT 4
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Table of Contents
1 Executive Summary 1
2 Company Description 6
3 Technical Services 49
4 Implementation Plan 111
5 Customer Service Plan 137
6 Electronic Monitoring & Communication System 150
7 Public Education & Outreach Plan 164
8 SB 1383 Implementation & Monitoring Plan 188
9 Litter Prevention/ Abatement Plan 196
10 Skilled Driver Recruiting, Training, & Retention Plan 201 11 Local Purchasing Preference 213
12 Subcontractors 218
13 Billing 220
14 Corporation Yard & Maintenance Facilities 224
15 Financial & Cost Proposal 229
16 Exceptions to Agreement 249
17 Proposal Forms 251
Appendices
A Signed Addenda 259
B Support letters 267
C Financial Statements 275
D Performance Measures Table 353
E Outreach Materials 360
F Environmentally Preferable Pur chasing Program 370 G Contamination Minimization Plan 387
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This Proposal is Dedicated to Louie Caglia
(July 26, 1938 – June 24, 2010)
Born in Fresno in 1938, Louie Caglia devoted his life to two passions: his family and his beloved City of Clovis. Louie moved his family to Clovis, where he became a central
figure and a true advocate for the city he called home for decades.

Louie’s pride in Clovis was evident in every aspect of his life. He was a proud owner of multiple businesses and for over a decade, he represented Clovis High School on the City-County All-Star Committee, strengthening the
connection between Clovis schools and the broader region.

He participated each year in the Clovis Christmas Parade, involving his family and staff to spread joy in the
community he cherished. In recognition of his dedication, the City of Clovis honored Louie with a memorial bench at the Rodeo Café, where the citizens are reminded of the
warmth and kinship he brought to everyone who knew him.

Louie’s life reminds us of the importance of true
community connection and inspires our ongoing
commitment to Clovis, its people, and its way of life. We are committed to embodying the spirit of Clovis and
strengthening the region through our services offerings, for the City he loved so deeply.

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Caglia Environmental | (559) 451-1117 | 3457 S Cedar Ave, Fresno, CA 93725

November 22, 2024

City Clerk
City of Clovis
1033 Fifth St
Clovis, CA 93612

City of Clovis Request for Proposals for Recyclable and Organic Materials Collection, Processing and Marketing
Caglia Environmental, LLC. (herein referred to as “Caglia”) is pleased to submit this Proposal to provide Recyclable and Organic Materials Collection, Processing and Marketing services to the City of Clovis. We are excited to work with the City to provide high levels of operations and customer service, compliance with SB 1383 and other diversion regulations, and provide closed-loop, local solutions for recyclables and organics processing and marketing. Caglia looks forward to implementing our proven outreach and technical assistance programs and provide the highest value, reliable service, and environmentally responsible operations for the City of Clovis.

The entity that will sign the Franchise Agreement, in the event one is awarded, will be Caglia Environmental, LLC. which is a California corporation that was incorporated in 2012.

For decades, our company has provided exemplary services to the Central Valley, where we have brought cutting edge technology that has significantly advanced diversion of recyclables and enhanced our ability to connect with our customers. Our management team has strong connections with the City of Clovis, where our local office will be filled with staff that also call Clovis their home.

Caglia has provided a thoughtful and innovative proposal to collect and divert organics and recyclables, manage specialty materials, and prepare the City for future regulatory requirements through our investment in processing technologies, Facility expansions, and in Zero Emissions Vehicle (ZEV) compliant solutions. The Caglia team has spent a 488
AGENDA ITEM NO. 14.

Caglia Environmental | (559) 451-1117 | 3457 S Cedar Ave, Fresno, CA 93725 substantial amount of time ensuring that we have provided the best value-driven and customer focused response for Clovis.

In addition to providing collection and processing technologies, we are also offering the following additional services:
» SB 1383 compliance solutions
» Compost giveaways
» Multi-family kitchen pails
» Special event diversion
» Holiday tree collection
» Commercial bin cleaning
» Used motor oil and filter
collection
» Sharps collection programs
» Battery and cellphone collection
» E-waste drop off events
» Shredding event(s)
» ZEV compliance program
» Commitment to pilot a hydrogen
fueled collection vehicle in the
City of Clovis
» Facility investments and planning
for Renewable Energy Park to fuel
future ZEV vehicles
Caglia acknowledges receipt of all Addenda, Addendum 1 issued October 24, 2024 Addendum 2 issued October 28, 2024, Addendum 3 issued November 14, 2024, Addendum 4 on November 15, 2024 and Addendum 5 on November 15, 2024. They have been signed and are included in Appendix A.

I, Richard Caglia, Owner and President
of Caglia Environmental am authorized
to bind Caglia Environmental as
demonstrated in the Secretary’s
Certificate provided in Section 17 of
this proposal.

Sincerely,

Owner & President
Caglia Environmental
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Caglia Environmental | Section 1 Executive Summary | Page 1 1 Executive Summary
Caglia Environmental (Caglia) is proud
to present this proposal for services to
the City of Clovis. Our team has
prepared this comprehensive document to fully
describe our unique and innovative services that
Caglia will bring to the City.

These services are built upon our commitment to
sustainability and putting our communities first.

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Caglia Environmental | Section 1 Executive Summary | Page 2

Our Mission - It's Our Core
Caglia is a local, family-owned company. Our focus is providing the City of Clovis with our best. To accomplish this, our employees are trained with ethics and integrity. Our family's success has inspired us to give back to the communities we serve by supporting philanthropic organizations.

Caglia Environmental believes safety is important. Safety is not only a priority, it is a core value. Priorities can change, but values never do. Making and maintaining a safe workplace is essential to our mission and our values.

Our people are our strength. We pride ourselves on promoting a safe work culture, providing personalized services, and taking care of the community we live and raise our family in.

We look forward to serving you!

We are pleased to submit our proposal for Recyclable and Organic Materials Collection, Processing and Marketing for the City of Clovis. We are rooted in the beautiful Central Valley and have 85 years of providing solid waste service and support to our local communities. We look forward to providing the citizens of Clovis with exceptional recyclable and organics collection services that reflect our focus on integrity, transparency, sustainability and safety.
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Caglia Environmental | Section 1 Executive Summary | Page 3 Caglia has provided a thoughtful and innovative proposal to collect and divert organics and recyclables, manage specialty materials, and prepare the City for future regulatory requirements through our investment in processing technologies, Material Recovery Facility (MRF) expansions, and Zero Emissions Vehicle (ZEV) compliant vehicles. The Caglia team has spent a substantial amount of time ensuring that we have provided the best value-driven response for Clovis.

We will open a centrally located office within the City of Clovis. This branch will be staffed by friendly, knowledgeable staff that will be available for the local community to inquire about collection schedules, have a drop location for sharps and batteries, textiles, and flag disposal and explore our latest sustainability initiatives.

Our “Recycling Rangers," comprised of senior citizens and CUSD high school students will provide supportive public education and outreach alongside our Diversion Coordinators. This innovative initiative designed to elevate environmental stewardship and community engagement in Clovis.

Look for the Recycling Rangers logo
throughout this Proposal to see where
they will be activated!

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Caglia Environmental | Section 1 Executive Summary | Page 4

Our proposal additionally includes the comprehensive solutions listed below:
» SB 1383 compliance solutions
» Compost giveaways
» Multi-family kitchen pails
» Special event diversion
» Holiday tree collection
» Commercial bin cleaning
» Used motor oil and filter collection
» Sharps collection programs
» Battery and cellphone collection
program
» E-waste drop off events
» Shredding event(s)
» ZEV compliance program
» Commitment to pilot a hydrogen
fueled collection vehicle in the City
of Clovis
» Facility investments and planning
for Renewable Energy Park to fuel
future ZEV vehicles
These services include our exemplary multi-lingual Customer Service, Public Education and Outreach programs that use best in class technologies so customers are fully supported and encouraged to divert as much as possible from the landfill. 493
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Caglia Environmental | Section 1 Executive Summary | Page 5 Our Future Vision
Caglia is committed to sustainability that move
our communities closer to a zero waste and low
carbon future by developing CARTS into a
Resource Recovery and Renewable Energy Park,
a regional facility that converts organic waste to
renewable energy, low carbon fuels, and heat.

Caglia Environmental is happy to
propose the following items within our
base proposal, at no additional cost, to
the City:
 Illegal dumping collection &
diversion /disposal (up to 100
tons/year).
 Local landfill support including:
» Technical, Permitting, Training
and Operational Consulting.
» 250 tons/year of CalTrans Class II Base Rock or asphalt grindings for Public Works use
» Delivery of 250 tons/year of crushed rock or asphalt grindings to the landfill  HHW – Training and Best Practice Consulting.
 Mattress recycling for residents at our Clovis location.  Through our “Just Porch It” partnership, residential textile pick-up and recycling.  Clovis Resident “Dump Days” 4 times/year.
 Battery and Sharps drop off at our Clovis Office for Clovis residents.

Additionally, at our pass-through cost and if requested by the City, we would provide:
 Use of one of our many Hazwoper-Certified Technicians.  Local landfill support including:
» Additional crushed rock or asphalt grindings (beyond the free 250 tons per year), perfect for maintaining landfill roads, winter pads, or drainage outlets » Labor and Machinery if the City is in need.
» Guaranteed Capacity for waste at CARTS in high wind conditions or other times of need.

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Caglia Environmental | Section 1 Executive Summary | Page 6 2 Company Description
Caglia is a family-owned
company that began in Fresno
in 1939. Our founder, Frank S.

Caglia, purchased Orange Avenue Disposal in
1941. From this start, the company has
expanded its collection and processing
operations into one of the leading collection and
materials processing operators in the region. We
are known as pioneers that have championed
environmentally sound practices and stayed
involved in community beautification projects
like Beautify Fresno.
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Caglia Environmental | Section 2 Company Description | Page 7 Caglia | A Family-Owned Company
In 2004, we established the Cedar Avenue Recycling & Transfer Station (CARTS) in Fresno, which has since evolved into one of the most advanced recycling and processing facilities in the San Joaquin Valley. We are committed to further enhancements and are actively working to transform the site so that we can create our own hydrogen fuel, preparing our operations and community for the changing laws and regulations.

We are committed to preserving and protecting the environment through our advanced collection vehicles and state-of-the art MRF processing equipment. We have strong relationships with all of our equipment vendors to ensure that we are prepared to begin services for the City of Clovis by August 1, 2025. 496
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Caglia Environmental | Section 2 Company Description | Page 8

2.1 Corporate Structure
The legal entity that will be executing the Agreement is Caglia Environmental, LLC.

Caglia has several affiliate companies with shared ownership including: Redrock Environmental Group, Electric Motor Shop, Orange Avenue Disposal, Industrial Waste and Salvage, and Cedar Avenue Recycling and Transfer Station (CARTS).

The primary owners of Caglia are Richard M Caglia, Vince Caglia, Maryann Torres, Bernadette Boyle, and Rose Caglia. One creditor, US Bank, is owed a debt greater than 10% of the company's total assets. Caglia will utilize Kochergen Farms Composting and their organics pre-processing and transfer station, Green Valley Recycling, located in Fresno. Caglia has built a strong working relationship with Kochergen over the years, and they have guaranteed capacity to manage the City of Clovis’ organic materials. 497
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2.2 Collection Experience
Caglia has decades of experience providing collection services to many jurisdictions in the Central Valley as demonstrated in the jurisdictional references below.

Madera County (below 1,000 feet) Reference
Start of Service
and Term
Since 2012
Expires: 10/31/2037
Services Provided
Residential and commercial collection and processing.

Operation of Fairmead Landfill, Mammoth Materials Recovery Facility and North Fork Transfer Station.

Contact
Matt Treber
[email protected]
(559) 675-7811
200 West 4th Street, Madera
Scope of Services
Square miles served: 800+
Servicing 13,000 residential and commercial customers
Mammoth Materials Recovery Facility 20-40 tons per day
Fairmead Landfill 900 tons per day
22 collection vehicles, collecting 300 tons per day

Fresno County Reference
Start of Service
and Term
Since 1971
Exclusive Franchise Collector since 2006
Expires: 02/28/2028
Services Provided Residential and commercial collection and processing.

Contact
Daniel Amman
[email protected]
(559) 600-4309
2281 Tulare, Suite 304, Fresno
Scope of Services
Square miles served: 21
Servicing 3,500 residential and commercial customers
6,300 tons per year
Three (3) collection vehicles
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City of Clovis, Large Container Franchise Reference
Start of Service
and Term
Since 1996
Expires 12/31/2027
Services Provided Exclusive commercial roll-off services and front-end loader provider.

Contact
Glenn Eastes
[email protected]
(559) 324-2684
155 North Sunnyside Avenue, Clovis
Scope of Services
Square miles served: 23
Diversion of 4,000 tons per year of materials
Three (3) collection vehicle

Del Rey Community Services District Reference
Start of Service
and Term
Since 2008
Expires: 06/30/2030
Services Provided Collection and processing of residential, commercial and organics.

Contact
Carlos Arias
[email protected]
(559) 888-2272
10649 Morro Avenue, Del Rey
Scope of Services
Square miles served: 1.33
Servicing 291 residential and 32 commercial customers
Over 550 tons per year
One (1) collection vehicle
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Malaga County Water District Reference
Start of Service
and Term
Since 2006
Expires: 07/31/2036
Services Provided
Collection and processing solid waste, organics and recycling commercial materials.

Contact
Charles Garabedian
[email protected]
(559) 485-7353
3580 S. Frank Street, Fresno
Scope of Services
Square miles served: 0.25
Over 379 tons per year
One (1) collection vehicle

City of Fresno Recycling Agreement Reference
Start of Service
and Term
Since 2016
Expires 06/3/2036
Services Provided
CARTS Processing Franchise
Transfer and processing of solid waste, C&D, asphalt,
concrete, and organic materials.

Processing commingled recyclables.

Contact
Ahmad Alkhayyat
[email protected]
(559) 621-1801
1325 El Dorado Street, Building S, Fresno
Scope of Services 1,600 tons per month of Fresno residential recycling

Included in Appendix B are letters of support from some of the jurisdictions we currently serve, demonstrating our commitment and experience to provide similar services in the City of Clovis.
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2.3 Service Initiation Experience
Caglia is well versed in new service initiation and transitions from previous collection companies and has successfully commenced new and innovative collection and processing services in the Central Valley. We feel confident that the many years of collection and processing experience from our key personnel will translate into a smooth transition for residential and commercial services from the current vendor to our own. Importantly, through our close working relationships with our vendors, we have received commitments for the timely delivery of equipment and supplies. We will order collection vehicles, containers, equipment, support vehicles, etc. well in advance of the start date to ensure there is no disruption in services, and we always have contingency plans in case of unforeseen circumstances.

"In Madera County, Caglia
Environmental successfully
transitioned nearly 10,000
customers with virtually minimal
service interruption and without any
route or customer information.

Today, Caglia Environmental
services nearly 13,000 customers
within Madera County."
- Matthew Treber, Chief of
Development Services, County of
Madera
“The Caglia Family is well known
in the community for its excellent
philanthropic philosophy and
actions. The financial and service
donations range across a broad
array of worthwhile
organizations, including ‘Beautify
Fresno.’”

- Jerry Dyer, Mayor, City of Fresno
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Transition Operations for Madera County
Jurisdiction Madera County (below 1,000 feet)
Start of Service
and Term
Since 2012
9/17/2024 – 10/31/2037
Transition Service
Initiation of Franchise Agreement for residential, commercial, and multi-family collection and processing.

Operation of Fairmead Landfill, Mammoth Materials Recovery Facility and North Fork Transfer Station.

Contact
Matt Treber
[email protected]
(559) 675-7811
200 West 4th Street, Madera
Scope of Services
13,000 customers
22 collection vehicles, collecting 300 tons per day
Mammoth Materials Recovery Facility 100 tons per day
Fairmead Landfill 900 tons per day
North Fork Transfer Station 30 tons per day

In 2012, Madera County moved swiftly to release a bid and secure a new waste management partner, selecting Caglia. From contract execution to service commencement, the entire transition was completed in just over 90 days—an unprecedented timeline.

The County had no access to customer data or route information from the previous provider, who was unwilling to cooperate. This left Caglia to develop routes, build a customer database, and implement billing systems for more than 10,000 customers from the ground up.

Caglia Environmental is
sy
nonymous with quality customer
service and commitment to
sustainability. We look forward to
providing our unique and custom
services to the City of Clovis.
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Caglia Environmental | Section 2 Company Description | Page 15 To establish new service routes, Caglia
engaged directly with customers through
targeted direct mail and informational
packets. These materials introduced
Caglia as the new hauler, detailed
available service options, and highlighted
new programs. Just two weeks before the
transition was set to begin, the previous
provider began pulling containers from
customer homes without warning. This
created immediate disruption, and
Madera County used reverse 911 calls to
notify the public, informing them of the
equipment removal and how to contact
Caglia for services.

Despite these obstacles, Caglia worked tirelessly to establish accounts for all customers, personally speaking with each one to collect essential information for billing, service options, and collection days. Caglia deployed a call answering service to assist with fielding the calls to the correct area and set up a temporary customer service center in the Fresno office.

Caglia placed temporary roll-off containers
throughout the County and prioritized customers
who needed new equipment. By the service
commencement date, Caglia had distributed all
necessary equipment. Using resources from the
Fresno divisions and Caglia’s sister company,
Electric Motor Shop, the team successfully
delivered over 2,500 frontload containers, 60 roll-
off bins, and 5,000 automated carts within three
weeks.

Each crew, led by a supervisor, managed delivery schedules and entered serial number data into the customer service system via tablets. The drivers and ground support teams ensured that each delivery included educational materials and photographic verification of the delivery.

For over 30 days,
Caglia handled
more than 400
calls per day, ensuring
that all customers were
successfully enrolled
with service.
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Caglia Environmental | Section 2 Company Description | Page 16 In the weeks leading up to the transition, Caglia began collecting waste three days early to account for the previous hauler’s discontinued routes in select areas of the County. Our drivers were instructed to collect all material placed out for pickup, regardless of whether the customer had signed up for service. Caglia retained key employees from the former provider and hired locally based staff, familiar with the region to ensure continuity.

The Madera County transition was one of the most complex in the San Joaquin Valley, but through meticulous planning, strategic resource allocation, and an all-hands-on-deck mentality, we delivered a successful roll-out.

Madera County: Implementation of New Services
Transition to Automated Service - 2014
In 2014, Madera County decided to move
forward with the removal of all self-provided
hand-can service and move to fully automated
collection. The procurement of two new
automated collection vehicles and one additional
driver for the change in services, with a 4-month
timeline also included; public education and
outreach and the development of placement
instructions attached to the bins and carts.

Caglia rolled
out over 150
frontload bins
and 3,000
automated carts in five days
with two delivery crews.
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Caglia Environmental | Section 2 Company Description | Page 17 Addition of Recycling Services - 2015
Caglia delivery crews spent six days on the roll-out of 70 frontload bins and 7,500 automated carts for the addition of residential, commercial, and multi-family recycling services.

Extensive reporting was developed to manage the CalRecycle mandate and ultimately satisfy the obligations for Madera County. All schools were included in the roll-out of recycling services with educational sessions provided in most school classrooms. Three additional trucks were procured, and three additional drivers trained over a 5-month transition timeline.

A full-time Recycling Coordinator was onboarded to release the Caglia educational programs and to visit each business, multi-family complex, and local school.

Implementing Organics Services - 2017
In response to AB 1826 and to provide additional recovery efforts in Madera County, organic recycling services were implemented. Caglia Environmental swiftly developed an
Organics Recovery Plan and assisted the County in providing compliant services. All commercial businesses and multi- family complexes were visited and provided with collection services. High-density residential Public Utility Districts received a third cart for the collection of green waste. The Madera delivery crew rolled out 50 frontload bins and 900 automated containers over the course of three days.
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Transition Operations for Malaga County Water District

Jurisdiction Malaga County Water District
Start of Service and
Term
Since 2006
Expires: 7/31/2036
Transition Service Initiation of agreement for residential, commercial, and multi- family collection and processing.

Contact
Charles Garabedian
[email protected]
(559) 485-7353
3580 S. Frank Street, Fresno
Scope of Services 300 customers
1 collection vehicle, collecting 2,500 tons per year
Caglia successfully executed a seamless transition for Malaga, completing the entire roll-out of 60 frontload bins and 900 automated carts in a single day with two dedicated delivery crews. To ensure there were no disruptions in service, Caglia collected the incumbent’s containers and promptly returned them to their yard.

Caglia’s Recycling Coordinators visited all commercial and multi-family complexes to assess service needs and distribute educational materials. The delivery crews meticulously entered serial number data into our customer service system using tablets, ensuring accurate records for each customer.

Each delivery was accompanied by educational materials, and our drivers and ground support teams verified every delivery with photographic documentation.

To guarantee a smooth transition, one of
our Lead Drivers was assigned to
Malaga. This individual oversaw the roll-
out, trained the new collection driver,
and ensured that service was
implemented without any issues.
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Transition Operations for Del Rey Community Services District

Jurisdiction Del Rey Community Services District
Start of Service and
Term
Since 2008
Expires: 6/30/2030
Transition Service Initiation of agreement for residential, commercial, and multi- family collection and processing.

Contact
Carlos Arias
[email protected]
(559) 888-2272
10649 Morro Avenue, Del Rey
Scope of Services 300 customers
1 collection vehicle, collecting 2,600 tons per year

Despite the lack of routing and customer information from the previous provider, Caglia successfully executed a seamless transition for the Del Rey community. Through proactive outreach campaigns, Caglia provided residents and businesses with clear communication about the upcoming transition. Recycling Coordinators visited local businesses and multi-family complexes to assess service needs and ensure proper service levels. As part of the transition, we collected the incumbent’s containers and returned them to their yard, preventing any disruptions in service.

The delivery crew diligently entered serial number data into the customer service system using tablets, ensuring accurate records. Each delivery was accompanied by educational materials, and drivers and ground support teams documented each delivery with photographic verification.

To further ensure a smooth transition,
one of our Lead Drivers was assigned
to Del Rey. This individual played a
key role in overseeing the roll-out,
training the new collection driver, and
ensuring the community received
seamless service from day one.
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Highlights of Key Personnel Transition Experience
City of Los Banos, CA
Year: 2000
Residences: 6,600 – Delivery of over
20,000 automated carts
Services: Waste, Recycling, and Yard
Waste
Key Management: Keith Hester & Rob
Emerson

City of Atwater, CA
Year: 2002
Residences: 5,000 – Delivery of 10,000
automated carts
Services: Waste and Yard Waste
Key Management: Keith Hester & Rob
Emerson

City of Fremont, CA
Year: 2003
Residences: 50,000 – Delivery of over
150,000 automated carts
Services: Waste, Recycling, and Yard
Waste
Key Management: Rob Emerson

City of Elk Grove, CA
Year: 2004
Residences: 37,300 – Delivery of over
100,000 automated carts
Businesses: 1,200 – Delivery of 2,500
frontload bins
Services: Waste, Recycling, and Yard
Waste, Oil/Filter Collection
Key Management: Keith Hester
City of Citrus Heights, CA
Year: 2006
Residences: 20,800 – Delivery of over
60,000 automated carts
Businesses: 595 – Delivery of over
1,000 frontload bins
Services: Waste, Recycling, and Yard
Waste, Oil/Filter Collection
Key Management: Keith Hester

Fresno County Unincorporated
Year: 2006
Residences: 11,000 – Delivery of over
30,000 automated carts
Businesses: 300 – Delivery of 400
frontload bins
Services: Waste, Recycling, and Yard
Waste
Key Management: Keith Hester & Rob
Emerson

City of Dos Palos, CA
Year: 2006
Residences: 1,500 – Delivery of 3,000
automated carts
Services: Waste and Yard Waste
Key Management: Keith Hester & Rob
Emerson

City of Fresno, CA
Year: 2011
Businesses and Multi-family: 7,000
Services: Waste, Recycling, and Organics
Key Management: Rob Emerson

Big enough to serve you. Small enough to know you.
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Caglia Environmental | Section 2 Company Description | Page 21 We Provide Local Leadership with National Support
In 2018, Caglia Environmental was honored with a unique invitation to join the prestigious Independent Waste Haulers Network (IWHN), a highly selective coalition of top-tier waste management companies. As the exclusive San Joaquin Valley representative, we’ve gained access to a wealth of resources that would otherwise be out of reach for most local operators.

The network, which is bound by non-compete, consists of 75 leading waste collection companies and operates a combined fleet of over 4,000 collection vehicles and 3 million collection containers. They are a robust and critical support system including access to collection vehicles, a driver and equipment network sharing, and access to more vehicle parts than any regional dealer.

The IWHN serves as a forum for collaboration and knowledge-sharing, where members can exchange best practices, explore innovative solutions, and troubleshoot operational challenges together. Beyond the main meetings, IWHN has developed a series of specialized focus groups covering a wide range of topics, from equipment maintenance and parts-sharing programs to truck rental programs and contract implementation strategies.

This network has been an invaluable asset, offering Caglia Environmental access to a robust support system of waste industry owners, senior-level management, and technical specialists.
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2.4 Key Personnel
Our strength comes from the organization we have formed over the years. Our dedicated leadership team works harmoniously to better serve residents, businesses, and the City.
• Combined, our leadership team and key personnel have more than 200 years of experience providing collection and processing operations as well as excellent customer service.
• Several members of our key management staff live in Clovis and are dedicated to providing the best services to the City they call home. • Prioritize hiring from Clovis for our new staff.

Overview of Key Staff
Richard Caglia Contract Negotiations & Contract Oversight Keith Hester Government Liaison, 25% time designated to Clovis Rob Emerson Service Liaison, 25% time designated to Clovis New Hire* Route Supervisor, designated 100% to Clovis
Jennifer Joaquin Diversion Coordinator, designated 100% to Clovis Nancy Cha Controller
New Hires* 2 Full Time CSRs designated 100% to Clovis

Caglia is proud to have bilingual employees on our team including Daniel Ramos, our Operations Manager, and
Nancy Cha, our Controller.

Refer to Section 4.5 for our plan to
hire new staff members dedicated to
our operations in the City of Clovis.

Dameisha Heard | Operations Supervisor

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Caglia Environmental | Section 2 Company Description | Page 23 Primary Contact : Keith Hester
(559) 417-8307
[email protected]
3457 S. Cedar Ave.

Fresno, CA

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Contact
(559) 451-1117
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• City Contracts
• Regulatory Affairs
Background
• Juris Doctorate, San
Joaquin College of Law
• Bachelor of Arts,
Business Administration,
California State
University, Fresno
• Graduate, San Joaquin
Memorial High School

Richard has been directly involved with business
deve
lopment, community interactions, and
government relations as the President of Corporate
Development for the Caglia Family of companies
for the last 16 years. Richard has been the principal
contact with both the City of Fresno and the County
of Madera contracts. As President of Corporate
Development, Richard has been negotiating with
various parties over the last decade to obtain
additional tonnages for processing, recycling and
disposal at the various Caglia Family-owned waste
and recycling operations. Additionally, Richard has
13 years of marketing experience with sales of
wholesale and retail electrical equipment with the
Electric Motor Shop.

Primary Responsibilities
Richard oversees all regulatory affairs for the Caglia
Family of companies. Richard has a history of going
before local and state boards and commissions and
was responsible in obtaining the Solid Waste
Facility Permit for the Cedar Avenue Recycling &
Transfer Station from the California Integrated
Waste Management Board.

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Contact
(559) 779-0031
Derek.larsen@electricmotors
hop.com
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Financial Assurance &
Compliance
• Contract Pricing
Background
• Chief Financial Officer,
Caglia Environmental
• Senior Accountant,
Lozano, Diebert and
Company, Fresno
• Staff Accountant, Hills,
Renaut, Homen &
McCormick, Fresno

Derek has over 25 years of experience in the solid
was
te and recycling industry working with the
Caglia Family Companies as both an outside
consultant and as the Chief Financial Officer. Derek
is responsible for all financial reporting, oversight
of all internal accounting and billing procedures,
compliance with Caglia Family business policies
and is an active participant in all Caglia Family
financial business matters.

Primary Responsibilities
Derek is highly organized and has vast real-world
experience in internal/external reporting, working
capital management, budget forecasting, cost
accounting, cash management and complex project
management. His excellent communication,
problem solving and decision-making skills help
him develop and implement effective Caglia Family
business solutions.

Derek will provide financial oversight for the Caglia
Environmental package of services.

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Contact
(559) 360-5302
richellle.caglia
@electricmotorshop.com
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Oversight of mobile
technology
• Employee advancement
opportunities
• Risk Management
Background
• Corporate Secretary,
Caglia Environmental
• Women’s Leadership
Development Team,
Caglia Environmental
• Executive Assistant to
Dick and Sally Caglia
• Holistic Health
Consultant, Key Largo,
Fresno

Richelle plays a key role in supporting the growth
of the organization through a variety of functions.

She is co-responsible for corporate governance,
ensuring the organization’s activities align with
internal policies and regulatory requirements. She
oversees the company’s mobile technology,
ensuring that all devices align with the needs of the
business. In addition, she collaborates on talent
acquisition, employee compensation, benefits,
employee development, and fostering a positive
workplace culture.

Primary Responsibilities
Richelle focuses on employee recognition and
career advancement programs, celebrating
achievements and promoting a culture of
appreciation. She works with the CFO to monitor
financial operations on behalf of our shareholders
and oversees banking functions, ensuring fidelity
and compliance with financial regulations, in
addition to sitting on the Risk Management
committee. Richelle co-manages corporate
donations and sponsorships, supporting the
engagement through charitable contributions and
partnerships.

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Contact
(559) 417-8307
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Contract Adjustments
• Business Management
• Official Correspondence
• Government Liaison
Background
• General Manager, Caglia
Environmental
• General Manager,
Republic Services
• General Manager,
Norcal/ Recology
• Operations and Safety/
General Manager, BFI/
Allied

Keith has demonstrated his expertise and
know
ledge of the solid waste industry since 1985.

Promoted to the position of General Manager in
just a few short years, he had extensive experience
in launching and managing municipal contracts. In
his career he administered the solid waste
contracts for Gilroy, Los Banos, Dos Palos, Atwater,
Fresno, Fresno County, Clovis, Madera County,
Morgan Hill, South Santa Clara County, San Benito,
Sacramento, Rancho Cordova, Elk Grove, Citrus
Heights, and Salinas. Keith also serves as a member
of Board of Directors for the Solid Waste
Association of North America (SWANA’s) Sierra
Chapter.

Primary Responsibilities
As General Manager, Keith manages solid waste,
recycling, and organics operations, transfer
stations, MRFs, sales, accounting/finance, customer
service, and safety/environmental compliance. He
oversees all employees that provide service to
customers and operates Caglia’s facilities.

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Contact
(559) 994-6214
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• CUSD Account
Management
• Roll-Off Services
• Customer Service
Background
• Sales and Customer
Relations Manager,
CARTS
• Account Executive, Valley
Yellow Pages
• Account Executive,
Countrywide Home
Loans
Nick has extensive experience in the waste
management and services industry. Over the years,
he has held key leadership positions showcasing
his strategic oversight and operational excellence.

His professional journey includes roles in business
development, operational leadership, and
management, driving the performance of the Caglia
brand. Nick has been instrumental in forming
partnerships and promoting innovative practices
within the industry to enhance sustainability efforts
and community engagement.

Primary Responsibilities
Nick is responsible for overseeing operational
strategies, ensuring compliance with environmental
and safety regulations, and spearheading initiatives
that align the company’s commitment to
sustainability and community involvement. He
manages the coordination of services, drives
process improvements, and leads teams in
achieving performance goals. Nick collaborates
with municipal partners to maintain effective waste
and recycling services that benefit the communities
we serve.

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Contact
(559) 448-6393
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Contract Pricing
• Financial Records
• Customer Service
Background
• Controller, Packaging
Corporation of America
• Controller, Aramark
• Financial Analyst, Central
California Faculty
Medical Group
As a Director with over 15 years of experience in
account
ing and finance, P&L management (in
accordance with GAAP), FP&A, month-end close,
cash flow reporting, variance and financial analysis,
KPI metrics, and team management, Nancy is an
executive leader focused on driving top-line
revenue while controlling costs. She has experience
working with cross-functional teams, analyzing
operations, and implementing effective systems,
strategies, and processes to improve organizational
performance and profitability.

Primary Responsibilities
Nancy is responsible for all financial reporting,
oversight of all internal accounting and billing
procedures, and compliance with Caglia Family
business policies. She is highly organized and has
vast real-world experience in internal/external
reporting, working capital management, budget
forecasting, cost accounting, cash management,
and complex project management. Nancy develops
and implements effective Caglia Family business
solutions and provides financial oversight for the
Caglia Environmental package of services.

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Contact
(559) 446-5691
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Safety Reporting
• Environmental Hazards
• Community Health
Background
• Director of
Environmental Health
and Safety, Caglia
Environmental
• Director of Public Health,
Fresno County
• Director of
Environmental Health
David has worked extensively in the field of Public
and
Environmental Health managing programs and
teams that provide infectious disease control,
emergency medical services, health and safety
inspections, industry education, and emergency
management. His work has focused on the
development and implementation of programs and
services that keep our community safe and protect
the environment.

Primary Responsibilities
David is responsible for the safety of employees in
their workplace. This includes creating and
implementing a safety plan, training employees on
safety protocols, and responding to emergencies
and hazardous situations. He is also responsible for
ensuring that the workplace is compliant with all
safety and environmental regulations.

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Contact
(559) 647-9738
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Driver Management
• Maintenance
Management
• Container Management
• Service Liaison
Background
• Director of Collection
Operations, Caglia
Environmental
• Operations Manager,
Allied Waste
• General Manager, Allied
Waste
• Operations and Safety,
BFI
With 39 years of experience in the solid waste
ind
ustry, Rob joined Caglia Environmental in
August 2020. As the Director of Collections and
Operations, he is responsible for leading the
operations and maintenance departments. Rob has
experience in managing solid waste and recycling
operations and maintenance, customer service, and
safety/ environmental compliance. Throughout his
career, he has managed hundreds of employees
servicing municipal and commercial customers'
solid waste, recycling, and organics needs in
multiple municipalities. Rob serves on the Board of
Directors for the Clovis Chamber of Commerce.

Primary Responsibilities
Rob oversees all collection activities, including
route managers and collection drivers. He also has
overall responsibility for maintenance activities that
relate to collection vehicles and containers. Rob
ensures compliance with all driver and vehicle DOT
regulations.

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Contact
(559) 994-4553
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Commodity Sales,
Marketing & Quality
Control
• HHW Program
Coordination
• Transition Management
Background
• Director, Post Collection
Operations, Caglia
Environmental
• Division Manager, Caglia
Environmental
• Operations Manager,
Caglia Environmental
• Route Supervisor, Caglia
Environmental
• Warehouse Supervisor,
It’s My Party Rentals

Raised in the industry and following in his late
father's footsteps, Justin has served most of his
adult life with Caglia Environmental. Over 18 years
ago, Justin joined the team, where he gained the
unique experience of serving in many positions
that eventually led to operations management. Over
the past 10 years, Justin has progressed in
responsibility and position, which has given him
valuable employee buy-in and feedback along the
way. His advanced knowledge of the industry has
given him the opportunity to speak at several
engagements, including SWANA WasteCon on
implementing Mandatory Collection Services in
Rural Communities.

Primary Responsibilities
Justin has responsibility for all operations after the
collection of material. He oversees all Caglia
facilities, which include the Central Valley's largest
material recovery campus, both open and closed
landfills, rock recycling plants, construction and
demolition processing, household hazardous waste
programs, and organics management units.

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Contact
(559) 614-7143
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Community Sponsorships
• Community Development
Programs
• Donations
Background
• Director, Community
Relations and External
Affairs, Caglia Environmental
• Communications Strategist,
ACLU
• Director of Marketing and
Communications, Fresno
EOC
• Marketing Manager, Eurodrip
USA
• Bachelor's Degree, Business
Management MBA in Global
Business, Fresno Pacific
University.

As a communications professional with over 20
years of experience in marketing, communications,
and public relations, Nasreen joined the Caglia
Team in 2021 to enhance the connection with the
local community and Caglia. She has worked in the
non-profit and agriculture sectors and supported
the communications efforts of many local
businesses. As an engaged and active member of
the community, Nasreen participates in numerous
community events and initiatives. She posses a
keen eye for detail and a knack for thoroughly
researching and analyzing complex problems and
bringing solutions to the table.

Primary Responsibilities
Overseeing community relations, Nasreen is a
familiar face in the community, ensuring that Caglia
Environmental lives up to its reputation and history
in the Central Valley.

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Contact
(559) 474-1770
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Customer Outreach
• Social Media Management
• Design/ Content Creation
• Diversion Reporting &
Compliance
Background
• Marketing and Outreach
Manager, Caglia
Environmental
• Senior Operations
Specialist, Caglia
Environmental
• Operations Specialist,
Caglia Environmental
• Classified Substitute,
Fresno USD
Casarra is self-taug
ht and has provided marketing
and community outreach support for the Caglia
Family of companies since 2015. Her experience in
the waste industry as an Operations Specialist has
provided her with valuable knowledge of the
business, allowing her to effectively communicate
with the public. Casarra promotes recycling
education and location-specific guidelines through
online communications, social media, and
community events.

Primary Responsibilities
Casarra is responsible for creating and distributing
all outreach material for municipal customers,
school districts, and other customers that require
outreach by contract. Additionally, she maintains
and upgrades the company website, distributes and
addresses any customer inquiries through social
media or the website, and enhances the company’s
social media presence. She and her team interact
with various municipal agreement and school
district points of contact to ensure compliance with
California’s recycling laws.

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Contact
(559) 994-5379
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Dispatch Management
• Special Services
• Roll-Off Program
Background
• Operations Manager,
Caglia Environmental
• Dispatcher, Caglia
Environmental
• Dispatcher, Waste
Connections
• Data Entry, Sat Kratar
Bookkeeping, Selma CA
For over 20 years, Daniel has bee
n involved in the
dispatching, routing, and management of waste
and recycling collection drivers in various
communities throughout the Central Valley. Having
lived and worked in the Central Valley his entire
life, he has a unique way of connecting with his
drivers and encouraging them to go above and
beyond in the communities they serve. He has high
expectations to uphold, and safety is always his top
priority. Having the opportunity to work with Frank
Caglia directly is a memory Daniel will keep forever.

The examples of leadership Frank set many years
ago continue to live on as the foundation for many
members of the leadership team.

Primary Responsibilities
Before most people start their day, Daniel is at the
Fresno Dispatch Center where he has daily tailgate
meetings with the drivers to establish their routes
for the day. He manages the roll-off program and
all special services, including the grapple trucks for
bulky item collections.

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Contact
(559) 896-4777
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Fleet Management
• Operations Equipment
• Container Maintenance
Background
• Division Fleet Manager,
Waste Pro
• Division Fleet Manager,
Republic Services
• Branch Manager, Betts
Truck Parts & Services
• Division Fleet Manager,
Republic Services
With over 25 years of experience in commercial
fleet
maintenance, Javier is a seasoned leader who
specializes in waste collection vehicles. With hands-
on experience throughout the U.S., he sets a high
standard to ensure that all aspects of his
department are in complete alignment with the
organization’s mission to comply with all
environmental and state laws.

Primary Responsibilities
Javier manages the maintenance staff for the
Fresno fleet. He is responsible for hiring, training,
scheduling work assignments, and performance
management, as well as overseeing maintenance
costs related to personnel, purchasing, inventory
management, and outsourcing of repairs. Javier
ensures that the fleet follows DOT regulations, the
vehicle management system, and adherences to
company policy regarding quality and safety
standards.

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Contact
(559) 612-6214
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Recycling Ranger
Coordinator
• Regulatory Reporting
• Recycling Education
• Commercial Waste Audits
• Residential Route Reviews
Background
• Recycling Coordinator,
Caglia Environmental
• Recycling Coordinator,
Republic Services
• Lead Medical Assistant,
Saint Agnes Medical
Providers
• Medical Assistant, Sierra
Pacific Orthopedic Center
Jennifer is an experienced and dedic
ated Diversion
Coordinator who contributes significantly to
sustainable practices in the communities Caglia
serves. With a passion for environmental
stewardship, she embodies a philosophy centered
on fostering local businesses to create a greener,
more vibrant community. Her commitment to
sustainable practices aligns seamlessly with the
City’s mission, making her a valuable asset to both
our company and the local business community.

Primary Responsibilities
Jennifer is the familiar face you will see around the
City of Clovis, moving door to door providing
recycling education to schools, businesses, MFD
complexes, and residential neighborhoods. She
also works with businesses to perform Diversion
Opportunity Assessments and waste audits that
help evaluate proper service, educational materials,
and internal collection containers.

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Contact
(559) 649-1185
[email protected]
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Processing Management
• Recycling Material
Composition Studies
• Technology & Process
Education
Background
• Processing Manager,
Caglia Environmental
• Plant Maintenance
Manager, Caglia
Environmental
• Licensed Professional
Electric Engineer (PE),
TETER
• Bachelor of Science, CSU
Fresno
Corey Stone, a Clovis native, is committed to
sus
tainability in the Central Valley. After a career as
a licensed Professional Engineer involved in
projects like CUSD schools and local hospitals, he
now serves as Processing Manager at Caglia’s
CARTS MRF, blending technical expertise with
community focus. As Chairman of the Clovis
Chamber of Commerce, he champions “The Clovis
Way of Life,” honoring the area's history while
promoting a prosperous future.

Primary Responsibilities
At CARTS, Corey manages the MRF and
Construction & Demolition (C&D) operations. He
oversees sorting technology and personnel, having
led the installation of AI-driven robotics systems
that optimize processing efficiency and reduce
waste sent to landfills. Corey’s work aligns with his
vision of using innovative technology to enhance
recycling and waste management practices,
contributing to Caglia’s reputation as a leader in
sustainable waste management.

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Contact
(559) 650-1153
tricia.hammond
@electricmotorshop.com
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Employee Hiring
• New Employee Training
Background
• Human Resources
Manager, Caglia
Environmental
• Human Resources
Generalist, Ipsos
• Office Manager, Financial
Title Company
• Customer Service
Specialist, Steward Title
Company
• Receptionist, ADCO
Manufacturing
Tricia is a detail-ori
ented Human Resources
Manager with 10 years of experience in Generalist
and Recruitment roles. She possesses advanced
knowledge of employment laws, benefit
compliance, and payroll processing. Tricia
effectively utilizes her strong negotiation skills to
achieve favorable outcomes in account collections,
vendor contracts, and talent acquisition.

Primary Responsibilities
Tricia is an experienced generalist known for her
exceptional resourcefulness and creative problem-
solving skills. She is adept in communications with
customers, employees, and management,
demonstrating strong abilities in building and
maintaining relationships. Tricia leverages her
extensive financial and mathematical expertise to
ensure the timely and accurate processing of
payroll and budget management, aligning with
organizational objectives and company goals.

Additionally, she is responsible for the
coordination, execution, and management of
events, meetings, and industry engagements.

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Contact
(559) 233-1185
yingyang
@electricmotorshop.com
3457 S. Cedar Ave.

Fresno, CA
Contract Roles
• Assistance with
Employee Hiring
• New Hire Orientation
Background
• Administrator
Coordinator, Aramark
Uniform Services
• Benefits Representative,
Table Mountain Casino
• HR Assistant, Table
Mountain Casino
• HR Assistant, Lyons
Magnus Inc.

Ying directly reports to Tricia H
ammond and is
responsible for the following tasks during the
transition and throughout the term of the Franchise
Agreement:

Primary Responsibilities
Ying is in charge of processing weekly payroll,
creating pay sheets using Route driver's
commission sheet to pay out drivers, and reviews,
reconciles, and approves timecards. Ying prepares
new hire paperwork and conducts new hire
orientations.

Ying maintains confidential files and assists with
processing medical claims and month end and year
end finance data entries. Working knowledge and
understanding of 401K, Flex-125, Short Term
Disability, Medical, Dental, Vision, life insurance,
and voluntary benefits.

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Contract Roles
• Monitors daily route
operations and efficiencies
• Manages safety training and
meetings, conducts safety and
productivity observations,
completes safety reporting,
and leads the safety team.
• Responds to driver reports of
problem pick-ups, unsafe
conditions, and/or hazardous
waste.
• Investigates accidents, injuries
or damage claims.

The Route Supervisor w
ill report directly to Daniel
Ramos, Caglia’s Operations Manager, and is
responsible for the following tasks during the
transition and throughout the term of the Franchise
Agreement:

Primary Responsibilities
Oversees drivers and collection operations and
devotes one hundred percent (100%) of their time
to the City of Clovis. Resolves unusual or
nonscheduled service requests, customer requests,
inquiries, and complaints, equipment breakdowns,
and other changes to daily operations. Coordinates
with other departments and customers to improve
customer service. Reviews route sheets and driver
time sheets to monitor route productivity.

New Hires
New personnel will be hired for our operations in Clovis. We will recruit and hire one (1) Route Supervisor, and two (2) Customer Service Representatives (CSRs) who will work out of our local Clovis office. The basic job duties of the new hires are described below.

Total new staff includes: 1 FTE Recycling Ranger, 1 Route Supervisor, 2 CSRs, 1/2 Time Container Distribution Driver, 17 drivers, 2 Maintenance Technicians, 1 Diversion Coordinator.

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Contract Roles
• Manage customer
accounts
• Execute billing
functions
• Answer customer
questions and concerns
• Recordkeeping and
reporting through
customer service
software
The Customer Service Representative will report to
the Customer Service Manager and is responsible for
the following tasks during the transition and
throughout the term of the Franchise Agreement.

Primary Responsibilities
• Accurately manage customer accounts,
assist customers with initiating or
terminating services, and input customer
information in payment systems.
• Responds to customer inquiries promptly,
courteously, and professionally.
• Ability to verify payment information, take
payments over the phone as needed, and
audit cash applications to resolve all
variances and discrepancies promptly.
• Generate daily work orders to facilitate
operational tasks.
• Execute billing functions as required per
company policies.
• Perform general accounting tasks
• Contribute to other special projects,
implementations, and tasks as directed.
• Ability to adapt and grow with upgrades and
changes to software and procedures.

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2.5 Labor Agreements & Wages
Although Caglia does not have a bargaining agreement with Teamsters Local 431, our employees are provided commensurate wages and a similar benefits package. It is not our intention to enter into a bargaining agreement, but Caglia is committed to prioritizing the hiring of qualified displaced employees and ensuring they are fully trained to understand Caglia customer service and collection requirements. We understand that the transition of a job can feel uncertain, but our management staff has decades of experience transitioning collection agreements and providing these employment onboarding services.

Refer to Section 4.5 of our Implementation Plan and Section 10 on our driver recruiting and training plan for additional information on employee hiring and benefits.

Our Employee Perks & Benefits
Full-time employees working 30 hours or more per week are eligible for the following benefits:
• Health Insurance Plan
• Dental Plan
• Vision Benefits
• Flexible Spending Account
• Health Savings Account
• Health Reimbursement
Arrangement
• Employee Assistance Program
• 401K and/or Roth Retirement
Plan
• Voluntary Life / Disability
Insurance
• Legal Shield – Consultation
and Identity Theft Services
• Vacation Pay/Sick Pay
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2.6 Financial Information
Caglia has provided the most recently audited financial statements for Caglia Environmental and Affiliates that is provided as a combined audited financial package in Appendix C. These shall remain CONFIDENTIAL at all times.

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2.7 Past Performance Record
Litigation & Regulatory Actions
Litigation. Caglia has one current litigation activity involving Caglia Environmental, LLC. and the City of Selma (Case No. 23CECG04734); regarding an issue with its municipal code. The case is currently at the Fresno County Superior Court.

Over the past 5 years, Caglia has had 60 inspections from CalRecycle and the Local Enforcement Agency with zero violations or areas of concern. Caglia has never had a permit, franchise, license, entitlement or business license revoked.

Payment of Fines, Penalties, Settlements, or Damages
Caglia has not been assessed any fines, penalties, liquidated damages, charges or assessments from a public agency as a result of solid waste management services in the last five (5) years.

Caglia has had two instances where citations were issued by State of California, Department of Industrial Relations, Division of Occupational Safety and Health in the last five (5) years. None of the violations were deemed willful or repeated. Citation details and fines are listed below:

A planned inspection on March 27, 2020 at 21739 Road 19, Chowchilla, CA 93610 yielded four citations with penalties totaling $2,195.

An accident on October 5, 2021 yielded one citation with a penalty of $5,850.

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“Caglia’s commitment to meeting our needs has contributed to the success of our projects, staff, and students.”
- Lacey Wolf, Buyer II, Purchasing Department, Clovis Unified School District

“I have known both the Owner and General Manager of Caglia for many years, and both have a strong commitment enhanced with great personal and business integrity to the communities they service.”
– Sam Lucido, Owner, Lucido Properties
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Caglia has established itself as a leader in the Central Valley for collection, transfer, and processing of solid waste, recyclables, and organic materials. We have ensured that our communities are prepared to meet the State recycling requirements for diversion activities, while promoting daily exemplary customer service and support for our customers.

The following is a list of references and their contact information:

California State
University Fresno
Debbie Adishian-Astone,
[email protected],
(559) 278-0800

City of Clovis
Large Container Contract
Glenn Eastes
[email protected]
(559) 324-2684

Clovis Unified
School District
Janice Nye
[email protected]
(559) 327-9481

Del Rey Community
Services District
Carlos Arias
[email protected]
(559) 888-2272

City of Fresno
Ahmad Alkhayyat
[email protected]
(559) 621-1801

County of Fresno
Daniel Amman
[email protected]
(559) 600-4309
Madera County
below 1,000 feet
elevation
Matt Treber
[email protected]
(559) 675-7811
Malaga County
Water District
Charles Garabedian
[email protected]
(559) 485-7353

Washington Unified
School District
Dennis Vass
[email protected]
(559) 495-5600

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Services
Caglia’s commitment to exceptional
service, advanced technology, and
environmental sustainability makes
us the ideal partner for the City of
Clovis’ diversion needs. Our dedicated fleet of
collection vehicles, coupled with our close
proximity to the City of Clovis, enables us to
provide efficient, reliable, and timely services to
residential and commercial customers alike.
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Material Type Proposed Location & Operations Diversion
Opportunities

Caglia has provided a thoughtful and innovative proposal to collect and divert organics and recyclables, manage specialty materials, and prepare the City for future regulatory requirements through our investment in processing technologies, Facility expansions, and in ZEV compliant vehicles.
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3.1 Recycling Materials Collection
With our strong commitment to customer service, operational efficiency, service reliability, and environmental sustainability, we are confident in our ability to deliver outstanding recyclables collection and diversion solutions to meet the City’s needs and long-term environmental goals. For recyclables collection operations, we will utilize a combination of automated side loaders and front-loader vehicles that are specifically designated for use in the City of Clovis.

These new collection vehicles will be fueled by Compressed Natural Gas (CNG) engines. Our vehicles will be equipped with state-of-the-art technology, including GPS tracking and route optimization systems, ensuring timely and efficient collection services. Our experienced and well-trained drivers will follow predetermined routes to minimize travel time and maximize route productivity. The table below summarizes the personnel and equipment required to provide recyclables collection services in the City of Clovis.

Caglia Collection Equipment Details for the City of Clovis Side-Loaders
Chassis: Battle Engines
Body: Amrep HX450
and/or McNeilus
13 New CNG 2025 vehicles
1 Used Diesel vehicle (spare & shared
with organics routes, as needed)
$525,000/Vehicle
Front-Loaders
Chassis: Battle Engines
Body: Amrep HX450FL
and/or McNeilus
3 New CNG 2025 vehicles
1 Used Diesel vehicle (spare & shared
with organics routes, as needed)
$525,000/Vehicle
Staffing
17 Collection Drivers
1 Route Supervisor (dedicated to the City of Clovis)
2 CSRs & 1 Diversion Coordinator
2 Maintenance Mechanics
1 Recycling Ranger
½ FTE Container Distribution Driver
Residential
Containers
Wastequip/Toter
Used 96-gallon carts currently in
service
Replacements will
be provided, as
needed
Commercial & MFD
Containers
NEW 96-gallon carts manufactured by Wastequip/ Toter
NEW 1-6 cubic yard bins manufactured by Wastequip/
ConFab
Container costs are provided in the Cost Proposal Forms

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Single-Family Residential Recycling
Collection. Recyclables will be collected
from Single-Family Dwellings (SFDs) on
a weekly basis utilizing a fully
automated side-loader collection vehicle
that can efficiently service carts. The
collection vehicle approaches the
household, and the driver aligns the
cart tipping mechanism with the
container. The driver then retrieves the
container set at the curb by engaging
the arm mechanism to grab the
container and tips the contents into the
hopper. After unloading the materials
into the hopper, the empty container is
returned to its original location and the
driver moves on to the next residence.

Multi-Family Dwelling Recycling
Collection. Recyclables will be collected
from Multi-Family Dwellings (MFDs) up
to 7 times per week with a minimum of
once per week utilizing a front loader
and side-loader collection vehicles,
depending on the type of containers at
the premises. Carts at MFD complexes
can be serviced by the side-loader
collection similar to how SFD carts are
serviced.

Bins at MFDs and commercial properties
will be serviced by the front loader
collection vehicle. The driver arrives at
the premises and checks for notes on
the customer’s account before exiting
the vehicle to prepare the container and
inspect for hazardous / exempt wastes.

The driver positions the truck or
pushes/pulls the bin into alignment
with the tipping mechanism that lowers
in front of the vehicle to “stab” the
container with the forks. The driver will
make sure to leave ample overhead
clearance to lift and empty the bin.

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After the container is emptied into the hopper, the bin will be returned to its previous position. As the material empties into the hopper, the driver watches the camera inside the cab to ensure all materials are unloaded. The driver then continues to the next stop on their route. Front loaders will be equipped with dual cart tippers on the cross shaft of the fork assembly, allowing for up to two (2) carts to be serviced at once, increasing collection efficiencies and reducing the number of truck passes.

Commercial Recycling Collection
Recyclables will be collected from commercial customers, at a minimum, on a weekly basis, but up to 7 times per week, in bins or carts serviced by a variety of vehicles that have been chosen to efficiently service containers. MFD and commercial customers containers are serviced by the same equipment and only slightly vary in terms of space constraints, setout limitations, etc.

City Recycling Collection
Recyclables will be collected from City locations, at a minimum, on a weekly basis, but up to six times per week, in the same manner as the services provided to commercial customers. Recycling collection services will also be provided for up to twenty (20) annual events, upon City request.
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In addition to recyclables collection services, Caglia will also provide Emergency Services to the City of Clovis in the event of major accidents, disruptions, or natural calamities within twenty-four (24) hours (or as soon as reasonably practical) of notification from the City Contract Manager.

Route Operations
Caglia will provide SFD recyclables collection services on the same service day as the City’s garbage collection. For additional details on route operations and productivity assumptions refer to Form 2 of the Cost Proposal Forms provided in Section 15 of this Proposal.

Tonnage Allocation
Our customer database and operations software system (AMCS) allows for various tracking, allocations, and reporting options across all customer types and residential and commercial routes.

The AMCS system provides real-time collection vehicle
monitoring. Each container service is recorded and time- stamped, leaving a “breadcrumb” trail that can be
reviewed by the Route Supervisor to ensure each route
is completed. The collection vehicles daily workorders will accurately allocate each collection and customizable reports can be generated, as needed to verify compliance.

Refer to Section 6.0 of this Proposal for details on the AMCS software system. For routes that have both commercial and residential collection, tonnage will be apportioned to each stream by an allocation method. Total tonnage will be based on total customers from commercial compared to residential and weighted by their container size.

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Caglia Environmental | Section 3 Technical Services | Page 58 Our goal is to help make recycling simple. Remember the 5 R's of Recycling.

Reduce
Start by reducing the amount of waste that comes
into your home or business.

Reuse
If the item can be used again, set it aside instead of
throwing it out.

Repurpose
Find creative new ways to use your item instead of
disposing of it.

Repair
Consider repairing the item before replacing it.

Recycle
Place recyclable items in the blue container to give
them a chance at a second life.

Approved Recyclable Materials
Newspaper
Mixed paper
Chipboard
Corrugated Cardboard
Glass Containers Of Any Color
Aluminum Cans/Bottles/Soda/Beverage
Cans
Aluminum foil
Metal Items
Tin – Food/Soup Cans
Bi-Metal Cans – Cat Food Cans
Mixed Rigid Plastics – Large Plastic
Bulky Items
HDPE (#2) - Milk Jugs, Detergent Bottles,
etc.

PP (#5) - Polypropylene
LDPE (#4)/Film Plastic (Bagged together)
PET (#1)
Dry cell household batteries (Placed on
the Recycling Cart and sealed)
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Caglia Environmental | Section 3 Technical Services | Page 59 Additional Recyclable Materials. Other recycled materials from CARTS is pre-baled film plastic and mattresses through our partnership with The Mattress Recycling Council (also known as Bye-Bye Mattress).

Carpet and carpet tiles are diverted from the
waste stream and dropped off by the public
through our collaboration with the Carpet
America Recovery Effort (C.A.R.E.) program.

3.2 Recyclables Materials Processing
All recyclable materials collected from
the City of Clovis will be directly hauled
to the Cedar Avenue Recycling and
Transfer Station (herein referred to as
“CARTS”) Material Recovery Facility
(MRF) that is owned and operated by
Caglia Environmental. Located at 3457
South Cedar Avenue in Fresno and was
built by the Caglia family in 2004, the
CARTS MRF is permitted to accept up to
3,100 tons per day (TPD) of
commingled recyclables, construction
and demolition (C&D) debris, bulky
materials, and commingled organics
and food waste. Our facility can manage
the expected 11,500 tons per year of
recyclable materials from the City.

In 2020, CARTS teamed up with a leading MRF equipment
company (CP Manufacturing) to upgrade its MRF processing operations into a cutting-edge facility, replacing the older equipment that was installed in 2003. The $13 million dollar investment was designed to maximize recovery and purity of commodities, in an effort to reduce residue generation and increase diversion.

CARTS Facts
*
Avg 425 inbound trucks per day
•
9,200 tons of MSW transfer / week
•
1,000 tons of concrete processing / week
•
500 tons of C&D processing / week
*Most Advanced MRF Technology in the
Central Valley!
•
1,600 tons of recyclables processing per
week
•
Optical Sorters, AI Robots & More!
•
35+ tons / hour recovery of recyclables
•
More than 300,000 households are served!
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Caglia Environmental | Section 3 Technical Services | Page 60 The MRF operates two (2) 8-hour shifts Monday through Friday and utilizes the following processing systems and equipment:

Materials are unloaded on the tipping floor and fed into the drum feeder which helps break up material and prepares it for more efficient processing down the line. The metering system and volumetric scanning camera determine optimal material flow rate and advanced MRF controls allow instantaneous speed adjustments to ensure a consistent feed of material to the entire system.

Preventing surges of material allows for better recovery and operation of the various screens, sorters, conveyers, and mechanical equipment.

After the materials are prepared for processing, conveyors bring the material to a size separating auger screen that reduces the burden on presorting and helps to protect our employees from unexpected materials by taking an initial size fraction out of the material, which improves efficiencies of downstream equipment.

Material then passes through the OCC screen (a cardboard separating screen), multiple 3-dimensional sorting screens (separating 2-dimensional fibers from 3-dimenional containers) and 4 MSS optical sorters using hi- resolution color cameras, Near-Infrared (NIR) technology and metal sensors to separate plastics and fibers. Once the MSS optical system detects the target material, a calibrated blast of compressed air moves the desired material midflight, sending it to its designated conveyor, efficiently separating materials at a high rate of speed. The optical sorters can process 800 picks per minute at conveyor speeds of 1,000 feet per second. The MSS optical sorters allow the capture of PET, HDPE, and mixed plastics. 549
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Caglia Environmental | Section 3 Technical Services | Page 61 Glass recovery occurs once the containers from the 3-Dimensional screens pass through the glass breaker screen, and it removes small fragments from the glass stream. The fragments are cleaned by the LightsOut system, which is a combination density and magnetic separator and removes small pieces of metal as well as the “light” portion of the material that contaminates the glass.

All containers that pass over the glass breaker screen are sent via numerous conveyors to a drum magnet where all ferrous material is efficiently removed.

Aluminum is recovered from the stream using an eddy current separator.

Following each automated process mentioned above, quality control stations are staffed by sorters to ensure the material meets or exceeds our commodity purity standards. The Advanced MRF SCADA controls system tracks the entire process including production throughput, runtime, downtime, automated shift production reports, and automated notification of motor faults or other operational conditions.

Artificial Intelligence (AI) driven robotics help to refine our finished products by one of the following methods: positively picking target commodities, removing residual material, and performing quality control on final commodity products.
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Caglia Environmental | Section 3 Technical Services | Page 63 MRF Diversion Rates
With the newly upgraded MRF, exceptional diversion rates are achieved and recovered commodities are much cleaner than using traditional methods. The new sorting technology resulted in a 99% increase in our ability to divert material. Materials received vary greatly in purity depending on their source and Caglia routinely conducts residual studies to identify sources of contamination which can be used for proactive feedback for customers of materials.

The MRF is capable of recovering over 97% of the targeted recyclable material.

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Caglia Environmental | Section 3 Technical Services | Page 64 CARTS Diversion Innovations
In 2022, CARTS received a grant from The Recycling Partnership (TRP) to enhance polypropylene (PP) recovery, leading to the installation of an AMP Robotics sorting robot.

This robot was programmed to identify and sort various PP materials, including hard-to- detect items like children’s toys, plastic cups, squeeze bottles, food containers, and household items. Encouraged by the positive impact of this technology, CARTS invested in two additional AMP robots to further improve our plastics recovery efficiency.

Later, we partnered with Everest Labs and the Can Manufacturers Institute (CMI) to install a robotic arm on our “last chance” line, focusing on recovering rigid plastics and aluminum cans that might have been missed in previous sorting stages. This collaboration, initially funded by CMI, includes shared revenue from aluminum recovery.

The success of this partnership has not only improved our recovery rates but also set a model for other MRFs in the nation to adopt similar collaborations with CMI.

Watch our video

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Caglia Environmental | Section 3 Technical Services | Page 65 Our Investment in Robotics
2022 Polypropylene TRP Grant was used to
purchase one (1) AMP Robot
2022 An additional two (2) AMP robots were
purchased
2023 CMI Partnership assisted in the
procurement for an Everest Lab Last Chance
Robot
2023 PET TRP Grant was used to purchase two
(2) EverestLabs Robots for Advanced PET sorting

Following this in 2023, CARTS secured a
new TRP grant dedicated to PET and
specialty PET sorting. This grant
enabled us to identify three separate
streams of PET (clear, color, clamshells)
with two Everest Labs robots. The PET
sorting upgrade has allowed us to
produce consistently high-quality PET
commodities in three distinct
commodity streams, meeting the
standards of domestic recyclers and
supporting our environmental
sustainability goals.

At Caglia Environmental, our
commitment to technological
innovation goes hand-in-hand with a
dedication to our workforce—no jobs
are lost due to automation; instead,
employees are reassigned to tasks that
robots cannot perform, strengthening
our diversion efforts.

Caglia is proud to share this journey of
technological advancement and
employee support as a model for a
sustainable recycling future.
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Caglia Environmental | Section 3 Technical Services | Page 66 Cedar Avenue Recycling and Transfer Station Site Plan
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Caglia Environmental | Section 3 Technical Services | Page 67 Permitted Capacity. The CARTS MRF is regulated by its Solid Waste Facility Permit (SWFP) No. 10-AA-0187, which allows for up to 3,100 Tons Per Day of inbound material. CARTS has all necessary permits to handle the City of Clovis’ recyclables streams throughout the term of the Franchise Agreement. CARTS will provide relevant documentation to City Contract Manager upon request.
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Caglia Environmental | Section 3 Technical Services | Page 68 Processing Fees. Refer to the Cost Proposal section of this Proposal for details on the processing fee per ton and anticipated revenue/cost per ton. Caglia has reviewed the proposed Agreement and looks forward to discussing a mutually approved methodology of adjusting future processing fees and revenue share adjustments.

Tonnage Commitment. As a part of submitting this Proposal, Caglia and its family of companies is committing tonnage throughput for the City of Clovis for recyclables materials processing for the entire term of the Franchise Agreement. We are dedicated to
fostering a long-term investment and partnership, scaling with the City of Clovis, as reflected in this Proposal and we look forward to providing proven diversion of recyclables and other environmentally sustainable solutions.

Facility Scales. CARTS maintains certified motor vehicle scales that are linked to our centralized computer system (AMCS) and is calibrated to weight and record all incoming and outgoing loads/materials. There are two (2) scale houses and five (5) scales on-site that are utilized daily at CARTS. In the event of a power outage, a back- up generator is permanently installed and capable of supplying power to the substitute portable scales can be utilized if necessary to ensure uninterrupted scale operations.

Vehicle Tare Weights. No later than July
1, 2025, we will weigh all recyclables and
organics collection vehicles for the City of
Clovis to determine the unloaded tare
weights. The vehicle tare weights will be
stored electronically with a distinct vehicle
identification number. Upon City request,
we will provide a report listing the vehicle tare weight information. Any additional or replacement vehicles will have their vehicle tare weights documented prior to placing them into service. Collection vehicle tare weights will be checked at least annually, or within 14 calendar days of the City’s request.
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Records. All scale records and materials reports will be maintained electronically and will include date of receipt, inbound time, inbound and outbound weights of vehicles, and vehicle identification number, as well as historical vehicle tare weights for each vehicle and the date and location for each tare weight was recorded.

Tonnage Tracking. We utilize the AMCS suite of software at the CARTS Facility as it allows for seamless operations of both collection and processing operations. The AMCS scale system tracks tonnage collected, processed, disposed and residual waste and allows tracking from each jurisdiction we serve. This comprehensive process simplifies reporting and diversion targets and will be easily
tracked to demonstrate and project compliance.

Estimated Annual Tonnage. Estimated annual
tonnages by sector are included in the Cost
Proposal Forms provided in Section 15.
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Mattress & Carpet Recycling Services.

Caglia plans to extend its partnership
with Bye-Bye Mattress by offering FREE
access to a drop-off program for Clovis
residents.

Outside of the Clovis Curbside Clean
Up, there are no designated mattress
recycling locations in Clovis, making it
difficult for residents to responsibly
dispose of old mattresses without
commuting to Fresno.

Residents will have access to mattress
recycling services either at our Clovis
office or through a partnership with a
local furniture business. Caglia has a
long history in mattress recycling,
having been the first site in California
to participate in the Bye-Bye
Mattress program. Our CARTS
facility has since become the
largest mattress recycling site in
the region and was selected as the
location for the press conference
marking the recovery of 10
million mattresses statewide.

Similarly, carpet recycling services will
be made available to Clovis residents
through our partnership with Carpet
America Recovery Effort (C.A.R.E.), a
national organization focused on the
sustainable recycling of carpet
materials. As with mattress recycling,
there is currently no designated carpet
recycling location listed on the C.A.R.E.
website in Clovis. To fill this need, we
will offer carpet recycling services either
at our Clovis office or in collaboration
with a local flooring business. Through
our partnership with C.A.R.E., Caglia
will help divert old carpet and pad from
landfills, promoting more sustainable
waste management practices in the City
Clovis.
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3.3 Recyclables Marketing Plan
CARTS is a fully integrated Material Recovery Facility that processes recycling, construction and demolition debris, organic material, and rock recycling for re-purpose and diversion from landfills. Caglia will market all recyclable materials recovered from our MRF using a range of brokers and direct contacts. For years our Commodities Specialist has cultivated strong relationships with commodities markets and materials brokers to ensure marketing efforts result in optimized commodity revenues that ensures the highest and best use of materials.

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The following strategies are used to market materials
from the CARTS MRF:

» Memorandums of Understanding (MOU) with Multiple Brokers. CARTS maintains several strategic partnerships with commodity buyers and brokers, including a contract with Berg Mill Supply, USA. The agreement provides a guaranteed destination for 50% of OCC, Mixed Paper, PET, HDPE, UBC, and Tin Cans produced at CARTS, and 100% of our Mixed Glass, Polypropylene and Mixed Rigid Plastics.

CARTS also holds a long-standing relationship with New Indy Recycling, consistently shipping on a daily basis to their paper mill located in Ontario, California. We maintain a solid network of buyers to ensure we are receiving the most competitive market prices and have the availability to move our material without delay.

Caglia has an agreement with Berg Mills Supply for
floor pricing on fibers, regardless of market
conditions. This is a direct reflection of our ability to produce high-quality commodities with minimal
contamination and allows us to move materials even
in unfavorable market conditions.

Our agreement further prepares us for the upcoming
requirements of SB 54: Plastic Pollution Prevention
and Packaging Producer Responsibility Act, because
we can not only sort materials using advanced
technology, but we can market clean bales for
processing.
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Caglia Environmental | Section 3 Technical Services | Page 74 » Maintain Relationships
with a Range of Brokers.

We utilize multiple brokers
(both domestic and
foreign) for commodities
processed at our MRF. The
MOUs help to establish
terms and conditions, and
Caglia ensures there is
great flexibility with Brokers and direct buyers so that materials can be sold for the best value. In addition, reliable transportation companies are utilized to ensure materials are shipped to end use destinations.
» Constant Communication. Our Commodities Specialist will communicate regularly with Brokers and direct buyers with end use markets, at a minimum of weekly, to discuss available tonnage and commodity pricing. We will employ flexibility when determining which buyers to utilize for specific commodities, to ensure this spot market approach will provide the best available cost and accommodate the movement of materials through the CARTS MRF.

» Identifying the Highest Value of Commodities. Caglia understands that to maximize commodity sales at our MRF we negotiate both price and total volume sold, especially during times when there can be challenges shipping materials from ports.

Summary of Brokers
Berg Mill Supply, USA – All Grades
California Recyclers – Fiber Grades
Conservation Management Group
– All Grades – Fiber Grades
KT Resources – Fiber Grades & PET
JC Horizon – All Grades
Nexis Recycling – All Grades
Republic Services – Plastics
Waste Management – Fiber Grades
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Caglia Environmental | Section 3 Technical Services | Page 75 Measuring the total value of the sale, including the balance of price and volume, allows our MRF to operate with a higher degree of flexibility and accommodate the changes in markets and shipping logistics. Our commodities Specialist will negotiate with multiple Buyers to ensure the best value of commodities sales throughout the term of the Franchise Agreement.

Consistent Quality of Product
Our Commodities Specialist works closely
with our contacts to assess the current
markets, pricing fluctuations, and
understands which commodities are selling.

Where this information is used to guide
operations to ensure our MRF is producing
commodities with the intention of selling the
product. After installing the MRF robot
sorting systems, we noticed a significant
improvement in the quality of our materials
and that allowed us to secure strong MOUs
that provide us priority movement of
material.
» Inspections of Materials. Inspections of materials are an important component of material sales. If and when markets tighten up, these inspections can be a valuable opportunity to sell commodities at a high price through different markets and we are prepared to meet these stringent requirements as they may become necessary over the term of the contract.
» Recordkeeping & Reporting. Caglia ensures a complete record of all commodity sales and transactions and include all the required marketing efforts, tonnages, revenues, and pricing data in our monthly reports. 564
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Local Markets: We have many relationships with many Brokers, which is valuable given the uncertainty of market conditions for recycled materials. Many goods have a weight to value ratio that makes it favorable to use local markets for sorted materials. Below is the list of our current local markets by commodity.

Steel/Metal Sent to either Bruno's Metal & Iron, Levi's Metal & Iron, SA Recycling, all located within 5 miles of
CARTS
Glass Sent to Strategic Materials and Gallo Glass are
both Modesto-based reprocessors and brokers of
glass
UBC (used beverage cans) Sent as mill quality bales, and shipped via rail car to processors in Kentucky, via Brokers from CMG
& Berg Mill
Tin Cans Sold to Berg Mill Supply, Conservation
Management Group, JC Horizon, and Nexis
Recycling
Tires
Recycled by American Refuse dba America's Tire
E-Waste Sent to Alianza Recycling & Recovery, operating out of Bakersfield
Food Waste Slurry Processed by Colony Energy, an ons-ite partner, and is sent to the digestor at the Fresno
Wastewater Treatment Plant
Unprocessed Wood (Recovered
wood from C&D and the MRF) Processed on-site and re-purposed internally to support our operation. It is mixed with recovered
dirt and fines to provide beneficial reuse
Processed Yard Waste
Sent to the Kochergen Composting in Fresno.

Sheetrock & Dirt: Re-purposed to provide ADC (Alternative daily cover) for local landfills. A required product
needed for landfill construction
Concrete
Processed on-site through our rock plant where
we make a CalTrans Class II Certified Base Rock
Carpet
Sent to Carpet America Recovery Effort (CARE)
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Mattresses
Sent to The Mattress Recycling Council’s Bye Bye
Mattress program
Scrap Aluminum
Sent to Levi's Iron & Metal & SA Recycling
Paint
Sent to the PaintCare program

Paint Reuse Program
CARTS has a paint reuse program where
latex and oil-based paints that are still
usable are mixed together to create paint
for community service projects and graffiti
covering.

Export Markets: Some materials have limited or no domestic markets for recovery.

Markets for exported materials are predominantly located in Asia. Although Brokers are reluctant to disclose end markets for competitiveness reasons, broadly it is known that plastic and fibers are shipped to Indonesia, Malaysia, China, Vietnam, Thailand, and India. Below is the list of our current foreign markets by commodity.

Fiber Typically exported overseas by Berg Mill,
California Recyclers, CMG, Fiber Direct, KT
Resources, JC Horizon, Nexis Recycling, Waste
Management
PET Shipped through Berg Mill Supply, CMG, KT
Resources, JC Horizon, Nexis Recycling,
Republic Services
HDPE
Typically shipped to Berg Mill Supply, CMG, JC
Horizon, Nexis Recycling, Republic Services
Rigid Plastics Sent to Envision and Advanced Drainage.

Systems are the international brokers we use for
other rigid plastics.
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Caglia Environmental | Section 3 Technical Services | Page 78 We have a robust track record in marketing recovered materials, where this experience will be used to ensure the continued marketing of materials collected and processed from the City of Clovis. The following provides a summary of the volumes of materials marketed, including revenues for the past twelve (12) months.

CARTS 12-month Commodity Summary
Material Unit 12-month Average Price 12-month Max Price Mixed Paper Ton $36 $52
OCC Ton $116 $131
Tin Cans Ton $130 $150
UBC Ton $1,395 $1,680
Cat Food/Non-UBC Ton $680 $800
Metal Loose Lbs. $161 $182
PET- Bottles Lbs. $203 $252
HDPE Natural Lbs. $531 $810
HDPE Color Lbs. $236 $320
PP #5 Lbs. $54 $70
PET - C Lbs. $40 $50
PET - Clamshells Lbs. $57 $100
Film Plastics Lbs. $120 $120
Mixed Rigid Plastic Lbs. $28 $35
MRF Glass Ton - $32 -$31

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Caglia Environmental | Section 3 Technical Services | Page 79 Fluctuations in Quantity, Composition, Market Demands & Pricing. We understand that the quantity and composition of recyclables changes based on several factors, including but not limited to, seasonal fluctuations due to holidays/vacations, increased participation in recycling programs, etc. We are well aware of the occasional variations and account for this in our daily operations. Our MRF Operations Team, MRF Commodities Specialist, and Public Education & Outreach Team meet frequently to discuss all aspects of collection, processing, diversion, and marketing and outreach efforts with a focus on where improvements can be made comprehensively and within each department.

As mentioned previously, Caglia’s leadership and Commodities Specialist have a close working relationship with material buyers and Brokers that will be used to ensure commodities are moved through the MRF and consistently sold for a high value. We will communicate with commodities buyers and Brokers on a weekly basis as well as adjust processing operations to ensure recovered materials are made to match adjustments in the spot markets.

Maximizing Diversion. We have invested millions of dollars into technology to improve not only material processing and recovery efforts, but collection improvements that spot contamination immediately, so it doesn’t end up as residue after being processed at the MRF. By ensuring customers are placing the correct items in the proper containers, contamination and residue is reduced, resulting in higher diversion of materials from the landfill. Throughout the term of the Franchise Agreement with the City of Clovis, Caglia will continue to invest and enhance collection, outreach, and processing operations and technologies with the overall goal of maximizing diversion of materials from disposal.

Emergency Bale Storage
Our Facility has ample storage of
bales as needed. In addition, the
planned expansion has a large
increase in covered bale storage.
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Caglia Environmental | Section 3 Technical Services | Page 80 Field Visual Grading. Our approach to
load inspections leverage tablet
technology for real-time documentation
and enhanced accountability. Spotters
utilize tablets to perform thorough visual
inspections on each delivered load. This
digital tool allows them to report the
material type instantly and add
photographs when needed, providing
clear, detailed records of every load. This
system enhances accuracy, enables quick
verification, and supports streamlined
communication between field operations
and Diversion Coordinator. Additionally,
the use of tablets aligns with our
commitment to innovative paperless
processes, contributing to efficient
workflow and environmental
sustainability.

We welcome the City to observe our operation at any time! 569
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Caglia Environmental | Section 3 Technical Services | Page 81 Recyclable Materials Characterization Studies. We will design and preform recyclable materials characterization studies at least once every two (2) years at our sole expense and in cooperation with City to accomplish studies, collect data, and prepare reports, as needed and directed by City. Our characterization study methodology will include a minimum of ten (10) tons of recyclables consolidated over no less than three (3) days of service from the City of Clovis. Alternatively, if the City desires we can conduct two (2) studies per year, where each study would characterize four (4) tons each. This would allow the City to have more frequent studies that evaluate seasonal fluctuations, at no additional cost to the City.

Prior to conducting the characterization study and no later than July 15 th of each year,
we will provide our comprehensive methodology and schedule of studies to the City Contract Manager for review and approval. The City will be notified at least thirty (30) days in advance of each study, and we will coordinate with the City to observe all aspects of the study. All records of each study conducted, and report results will be provided to City within fourteen (14) days of completing the study. 570
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3.4 Organics Material Collection
We are confident in our ability to deliver
outstanding organics collection and
diversion solutions to meet the City’s
needs and long-term environmental
goals. For organics collection
operations, we will utilize side loaders
and front-loader vehicles fueled by
Compressed Natural Gas (CNG) engines.

Our vehicles will be equipped with
state-of-the-art technology, including
GPS tracking and route optimization
systems, ensuring timely and efficient
collection services. Our experienced
and well-trained drivers will follow
predetermined routes to minimize
travel time and maximize route
productivity.

Collection Methodology
Single-Family Residential Organics
Collection. Organics will be collected
from Single-Family Dwellings (SFDs) on
a weekly basis utilizing fully automated
side-loader collection vehicles that can
efficiently automated service carts.

Refer to Section 3.1
Recyclable Materials
Collection for specifics on
Collection & Container
Equipment Details
specifically chosen for collection
operations in the City of Clovis.

The collection methodologies for
recyclables and organics are the same;
refer to Section 3.1 for the SFD
collection methodology description.

Multi-Family Dwelling Organics
Collection. Organics will be collected
from Multi-Family Dwellings (MFDs) up
to 7 times per week with a minimum of
once per week utilizing front loader and
side-loader collection vehicles,
depending on the type of containers
that are at the premises. The collection
methodologies for recyclables and
organics are the same; refer to Section

3.1 for the MFD collection methodology.
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Commercial Organics Collection. Organics will be collected from commercial customers, at a minimum, on a weekly basis, but up to 7 times per week, in bins or carts serviced by a variety of vehicles that have been chosen to efficiently service containers. The collection methodologies for recyclables and organics are the same; refer to Section 3.1 for the commercial collection methodology description.

City Organics Collection. Organics will be collected
from City locations, at a minimum, on a weekly basis, in the same manner as the services provided to commercial
customers. Organics collection services will also be
provided for up to twenty (20) annual events, upon City request.

Route Operations. Caglia will provide residential organics collection services on the same service day as the City’s solid waste collection. For additional details on route operations and productivity assumptions refer to Form 2 of the Cost Proposal Forms provided in Section 15.

Tonnage Allocation. Our customer
database and operations software system
(AMCS) allows for various tracking,
allocations, and reporting options across
all customer types and residential and
commercial routes. The AMCS system
provides real-time collection vehicle
monitoring because each container
service is recorded and time-stamped,
leaving a “breadcrumb” trail that can be
reviewed by the Route Supervisor to
ensure each route is completed. The
collection vehicles daily workorders will accurately allocate each collection and customizable reports can be generated, as needed to verify compliance.

Refer to Section 6 of this proposal for details on the AMCS software system. 572
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Our partners, Green Valley Recycling (GVR) and Kochergen, accept green waste, produce residuals, food waste/table scraps, and clean untreated wood. The green waste comes primarily from municipal recycling programs and agricultural operations.

Produce residuals will come primarily from agriculture production, retail food outlets, restaurants, cafeterias, and supermarkets. Food scraps are sourced from detention facilities, food preparation facilities and other institutional and commercial sources.

The quantity of material received will not exceed the facility’s permitted capacity.

Caglia and our composting partner allow paper bags to be used for food scraps for all customers. However, plastic bags are considered contamination. Every effort will be made to screen any plastic bags placed with these materials, but customers will be notified to use paper compostable bags for food scrap collection. 573
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3.5 Organics Materials Processing
Organic materials collected from Clovis will be directly hauled to the Green Valley Recycling Transfer and Processing Facility (herein referred to as “GVR”) for pre- processing. After GVR processes the organic materials, the materials will be transferred to the Kochergen Farms Composting Facility (herein referred to as “Kochergen”) for processing and composting. Below are descriptions of the GVR pre-processing and Kochergen composting operations we are proposing for handling organics in Clovis.

These facilities have the capacity to manage the expected 19,600 tons per year from the City.

Green Valley Recycling Transfer & Processing Facility
The Green Valley Recycling Transfer and Processing Facility is located at 2365 East North Avenue in Fresno and is permitted to operate Monday through Saturday for the receipt and processing of up to 2,500 tons per day (TPD) of solid waste, green waste, food waste, commercial source separated organics (SSO), construction and demolition debris, and recyclables. The GVR Solid Waste Facility Permit (SWFP No. 10-AA-0232) was issued in May 2020 by the County of Fresno Department of Public Health, Environmental Health Division, acting as the Local Enforcement Agency (LEA). Incoming tonnage weight and origin of vehicles are recorded, and records are kept on-site and submitted to the appropriate regulatory authority.

Kochergen Farms Composting
Established in 2001, Kochergen Farms Composting, Inc.
was founded by Mike J. Kochergen, whose family has
been farming in the Central Valley of California for over 60 years. Kochergen produces a Certified Organic
Compost that has been a favorite of growers from the Central Valley of California throughout the Central Coast. Their unique blend of green waste and food waste is one that growers purchase annually by the truckload.

Kochergen is permitted to accept 1,000 TPD of green waste and food waste as allowed by Solid Waste Facility Permit (SWFP No. 16-AA-0022). Since the compost feedstock comes in pre-processed from GVR, there are minimal residuals. Incoming tonnage weight and origin of trucks are recorded, and records are kept on-site and submitted to the appropriate regulatory authority.
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Caglia Environmental | Section 3 Technical Services | Page 88 Pre-processed green waste, food waste, and wood waste will be delivered to Kochergen for composting. Green waste composes approximately 90% of the volume of incoming materials. The green material can be stockpiled on-site for up to 120 days prior to being processed and facilitates the drying process which reduces moisture, and the energy needed to process the material. Additionally, the facility receives produce residuals and food processing byproducts at approximately 8% by volume – these materials are received from commercial accounts in agriculture, retail food outlets, and food processing facilities. The remaining feedstock is approximately 2% by volume of food scraps. All material received at Kochergen is feedstock ready and is mixed and incorporated into the composting process quickly after receipt.

GVR processes commercial SSO to remove contaminants. SSO is cleaned and processed into an organic slurry that is transferred to Kochergen for composting. GVR receives SSO with approximately 33% contamination.

Food scraps arrive at Kochergen in feedstock ready form and are to be mixed with dry feedstock in order to absorb moisture and reduce the potential for the material to produce odor.

Both Kochergen and GVR maintain records of originating jurisdiction, incoming weights, and outgoing salvage or residual weights. Records will also be maintained as required and a Special Occurrences Log will be kept on a daily basis to document any loads refused entry, facility fires, accidents and injuries, notices of violations, and other occurrences as needed.

Processing Commitment Letter
Kochergen has guaranteed processing capacity of all organics collected from the City of Clovis for the term of the Agreement. A copy of their commitment letter is provided on the page that follows.
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3.6 Organics Materials Marketing Plan
The compost from Kochergen Composting is chemical free and is safe to use for agriculture or residential use. Bulk delivery is offered and caters to regional agricultural needs. By adhering to all applicable rules and guidelines in the composting process, Kochergen ensures a reliable and trustworthy product. The compost is Organic Materials Review Institute (OMRI) listed, registered organic by the California State Department of Agriculture, and certified by Soil Control Lab.

GVR operations design has capacity to handle up to 37,360 TPY of SSO. The program design capacity is 150 TPD on average. Bunker storage up to 300 tons allows for surge piles and peak flows after holiday events. At 15 tons per hour for 12 hours per day, up to 180 TPD of SSO can be processed into an organic slurry.

Kochergen has adequate equipment and space available to handle unusual peak loading days. On an average day, the facility receives approximately 800 tons or 2,624 cubic yards of organic materials. Peak day loading days receive approximately 1,000 tons or 3,280 cubic yards of organic materials. If material received from a peak loading day cannot be processed the day of receipt, there is adequate space available for storage so material can be processed the following day. Green waste received at Kochergen consists of approximately 90% of the incoming compost feedstock. The high volume of green waste material offers Kochergen a large margin to accommodate a peak day event of food materials.

Food waste that was previously sent to a landfill for disposal is now extracted from existing waste streams at the GVR facility and composted at Kochergen. GVR is designed to receive, separate and process organic materials into compost feedstock as SB 1383 participating jurisdictions and haulers expand the source separated commercial SSO outreach and collection systems. GVR and Kochergen play a pivotal role for regional diversion that ensures jurisdictional compliance. This was confirmed by CalRecycle when GVR received grant funds to expand diversion capacity with the installation of food waste pre-processing equipment.
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Organic Materials Characterization Studies
We will design and perform organic materials
characterization studies at least once every two (2) years at our sole expense and in cooperation with City to
accomplish studies, collect data, and prepare reports, as needed and directed by City. Our characterization study methodology will include a minimum of ten (10) tons of
organics consolidated over no less than three (3) days of service from the City of Clovis. Prior to conducting the characterization study and no later than July 15 th of
each year, we will provide our comprehensive methodology and schedule of studies to the City Contract Manager for review and approval. The City will be notified at least thirty (30) days in advance of each study, and we will coordinate with the City to observe all aspects of the study. Alternatively, if the City desires, we can conduct two (2) studies per year, where each study would characterize four (4) tons each. This would allow the City to have more frequent studies that evaluate seasonal fluctuations, at no cost to the City. All records of each study conducted, and report results will be provided to City within fourteen (14) days of completing the study.

Compost Giveaways
Annual event for City of Clovis residents will include
Recycling Rangers to assist residents and distribute
educational materials on composting, soil health, and
sustainable garden practices.
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3.7 Ancillary and Optional Services
Ancillary Services
Holiday Tree Collection
Beginning December 26th of each year and continuing for fourteen (14) days, Caglia will provide holiday tree collection service to SFD and MFD customers. SFD customers may place their tree, that is free of ornaments and tinsel, beside their collection containers. Caglia will identify a safe and approved location for holiday tree collection at each MFD complex.

Additionally, trees may be placed inside the green collection container of either the SFD home or MFD complex as long as the lid can be safely closed. All holiday trees will be diverted through our compost subcontractor, Kochergen Farms Composting.

Caglia will conduct outreach to residents through a multi-tiered outreach approach that will remind residents of the criteria for setting out holiday trees during the scheduled time period. Such education will include communication that the holiday tree must be free of ornaments, tinsel, and other non-organic materials. Outreach will be delivered to residents through bill inserts, social media, newsletters, through the Caglia Mobile App and website postings.

Holiday tree collection services will be provided
at no additional cost to the City or residents.

Used Motor Oil & Filter Collection Program
Used motor oil and oil filters will be collected from SFDs and MFDs as a part of our base proposal for collection services. Residents who call our CSRs to request the Used Motor Oil and Filter Recovery Kit will be provided with kits on their next scheduled collection day. Instructions will be included in the kits and direct residents to place the kits next to their recyclable’s container on their collection day. The used motor oil shall not exceed 2.5 gallons per household per week. 581
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Caglia Environmental | Section 3 Technical Services | Page 93 As added assistance, CSR's will involve Recycling Rangers to assist MFD customers with the best placement and collection options including a scheduled appointment for collection. This will help avoid the potential of this material sitting out in a parking lot or bin enclosure area until their normal collection day.

Sharps Collection Program
Caglia understands the importance of diverting sharps from the waste stream and will offer multiple points of collection of this potentially dangerous to manage material. Upon customer request, Caglia will provide a sharps waste container/mailing kit that will have detailed instructions and educational information on how to use the kits. The sharps waste container/mailing kit will be delivered within one week of request. Customers will place sharps safely inside a one and four tenths (1.4) quart, postage paid, container approved by the United States Postal Service to ship sharps. Upon request, customers will receive one sharps waste container/mailing kit per calendar year at no charge and additional kits will be provided for a fee.

A sharps collection container will also be located at our local office in Clovis for residents to safely dispose of used sharps at no additional cost.

Battery & Cellphone Collection Program
At no additional charge, SFD residents will be permitted to discard batteries and cell phones in a clear, zip-lock or tie-close plastic bags that are placed on top of their recyclable carts. In addition, Caglia will provide “Battery Buckets” for the collection of batteries, and cell phones for MFD complexes. Caglia will communicate with property managers and the owners of MFD properties to determine the most convenient and environmentally responsible placement of Battery Buckets within the MFD complex. In addition, we will provide educational information that provides multilingual instructions on what can be placed inside the container and contact information for questions. Once the Battery Bucket is full, the MFD customer or City will call the telephone number on the bucket to schedule pickup. We will collect the full container and replace it with an empty Battery Bucket within five (5) working days of request. All batteries will be processed and never disposed of in a landfill.
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In addition to the curbside collection programs, Caglia will also make Battery Buckets available for City buildings for collection of batteries for City and public use. When filled, the City can call our office and Caglia will retrieve batteries for proper disposal. In addition, a Battery Bucket will also be available at the local Caglia office in Clovis for public use.

Special Event Programs
Caglia and our
Recycling Rangers will work closely with
the City and organizers of up to twenty (20) large events per rate year where we will provide collection and
diversion program services to ensure the maximum
recovery for the event. Caglia will provide special event services within thirty (30) days of City request.

EVENT LOCATION MONTH
Craft Beer Crawl Old Town March
Big Hat Days Old Town April
American Crown Circus Sierra Vista Mall April (5-day Event) Water Tower Car Show Old Town April
Clovis Rodeo Clovis Rodeo Grounds April (5-day Event)
Rodeo Parade Old Town April
Friday Farmers Market Old Town May – October (Every Friday) Old Town Flea Clovis Rodeo Grounds May (2-Day Event)
O.T. Motorama Old Town May
CIF Track & Field Buchanan High School May (2-Day Event) Glorious Junk Days Old Town May & September
Freedom Fest Old Town July
Clovis Fest Old Town September (2-Day Event)
One Enchanted Evening Old Town November
Christmas Parade Old Town December
* City may select a total of twenty events which may include the events listed above. In addition, should the City require services beyond twenty (20), Caglia and the City will negotiate services and costs associated with those services. 583
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Caglia Environmental | Section 3 Technical Services | Page 95 Special event collection activities will include:

Event Collection Stations
Caglia will provide Collection Stations for the special events that will have separated collection containers for organics, recyclables and if the City desires and no additional cost, for waste. The number of collection containers will depend on the size of the event and expected attendance to ensure that the stations can meet the needs and capacity of the events. Each of the containers will contain a liner or bag and adequate signs and labels to clearly indicate which materials go into which container.

Event Collection Monitors
Caglia will provide, at a minimum, two (2) monitors, from our
Recycling Rangers, that will be present for the
duration of each event and assist attendees and vendors in ensuring materials are placed in the correct containers.

These monitors will also move materials from the
Collection Stations to the drop box or bins.

Recycling Rangers will look for opportunities to ensure contamination is removed from the respective container including going through collection bins after the event and hand sorting recyclable materials and ensuring that organics are free from contamination.

Drop Boxes and Bins
Carts, bins, and drop boxes for
recycling and organics will be
delivered and placed according to
the agreed diversion plan and will
be removed in agreement with the
event organizer and/or City
Contract Manager. Caglia will
ensure that a sufficient number,
and the appropriate type, of
containers will be provided for each
event. All materials will be
delivered to the appropriate facility
for processing.
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Public Education
Special events can also be a
great educational opportunity
for participants to learn about
the services provided during the
event, our services in general,
sustainability and resource
conservation including the
benefits of source reduction,
reuse, recycling, and
composting.

Reporting
Following the conclusion of each event and within fourteen (14) days, reports containing, at a minimum, the number of event Collection stations deployed at the event, the number of Collection station monitors, the Tonnage of each material type (i.e., Recyclable Materials and Organic Materials) Collected, and a description of the public education provided at the event, will be delivered to the City Contract Manager and event organizer.
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Caglia’s Recycling Ranger Program

Caglia Environmental proudly presents the
"Recycling Ranger" program, an innovative
initiative designed to elevate environmental
stewardship and community engagement in
Clovis. Although there is room for everyone,
the Recycling Rangers will be primarily
comprised of senior citizens and CUSD high
school students, bridging generations to work
toward a cleaner, greener City.

Together, they will provide environmental education, promote recycling, and manage waste collection at key Clovis events, inspiring the community with their commitment to sustainability.

Community Engagement and Education The Recycling Rangers team will include Senior Recycling Rangers and Junior Recycling Rangers to support community education at special events, school carnivals, and downtown beautification projects.

They will manage recycling stations, educate the public, and provide detailed reports on recycling outcomes. Supported by partnerships with local organizations such as the Chamber of Commerce, BOOT, Clovis Youth Commission, Clovis Veteran’s Memorial District, Clovis Senior Center, Clovis Culinary Center, and Clovis Unified School District, the Rangers will serve as environmental advocates across the City.
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The program will also include a partnership with
the Clovis Botanical Gardens and Tree Fresno,
where Recycling Rangers will lead composting and
food recovery education. This collaboration will
support the Botanical Gardens’ expansion,
including fundraising for a visitor center and
establishing a new compost location.

Recycling Rangers will provide classes on composting, organize recyclable craft days, and host other educational events to promote sustainability within the community.

Keep Clovis Beautiful Initiative. Through the "Keep Clovis Beautiful" initiative, Senior Recycling Rangers will lead citywide clean-up activities with Junior Rangers coordinating efforts with local non-profits, schools, and church groups. These activities will foster positive, community-driven experiences for all participants. To enhance public involvement, the Rangers will organize an art contest, encouraging residents to design graphics for special event receptacles that will be used throughout the City.

Interactive Recycling Robot and Electric Garbage
Collection Truck. Additionally, the Rangers will
manage the “Can Cruncher,” an interactive
recycling robot featured at City event booths. The
Can Cruncher allows users to recycle cans and
select a beneficiary for the CRV funds, supporting
CUSD schools, the Clovis Library project, local
churches, the Clovis Senior Center, or first
responders. This interactive feature not only
provides entertainment but also motivates active
recycling participation and supports local causes.
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At community events, Senior Rangers will drive a small-format, all-electric garbage collection truck as part of the team’s recycling management efforts. This engaging and eco-friendly vehicle reinforces Recycling Rangers’ commitment to sustainability while capturing public interest and encouraging responsible disposal practices.

Career Development and Internship Opportunities. To
support career development, the program will offer paid internships for college students as Junior Rangers in areas like marketing, outreach, and environmental health and
safety (EHS). Junior Rangers interested in waste
management roles will also have access to a commercial
truck simulator for training. This pathway aims to build a locally trained workforce, enabling Clovis students to pursue careers within the City.

Public Safety Partnership. In partnership with Clovis first responders, Recycling Rangers will educate the public on the proper disposal and handling of hazardous materials, including batteries, fireworks, medications, firearms, and ammunition. This partnership with the Clovis Police and Clovis Fire Departments can be extended to educate the public on any other information the agency feels is important to the safety and health of the community.
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The Recycling Rangers will be champions of Clovis, dedicated to beautifying the City and promoting sustainable habits. With paid Senior Ranger positions, Junior Ranger internships, volunteer opportunities, and strong community partnerships, the Recycling Rangers will become a valued resource, fostering a cleaner, healthier future for Clovis.

Age Group How You Can Participate with Recycling Rangers 589
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Multi-Family Kitchen Pail Program
Caglia will purchase and distribute 2-gallon organic waste kitchen pails for MFDs to aid in the convenient placement of food scraps in green containers. Each kitchen pail will contain educational materials that describe how to use the organic food waste kitchen pail and how food waste is
recycled. One container will be provided to each MFD
unit in accordance with the implementation plan and
Franchise Agreement. The first kitchen pail will be
provided at no cost for the MFDs and replacement
kitchen pails will be provided for an additional charge.

Commercial Container Cleaning or Exchanges
Once per year, Caglia will offer customers the opportunity to exchange their organics containers should they become dirty. Upon request, customers may call the Caglia office and request a clean container no more than once a year. The container will be exchanged within ten (10) working days of request. The container will be serviced by the collection vehicle prior to replacement and once empty, the bin delivery truck will replace the dirty container with a clean container. The dirty container will be taken back to our maintenance facility where it will be steam cleaned and stored. This service is offered as an additional cost to the base proposal included in the alternative rate, as described Section 15 of this proposal.
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Caglia Environmental | Section 3 Technical Services | Page 102 Additional Value-Added Enhancements
As our commitment to the environment and to the City of Clovis, we are offering the City with the following enhancements that have been designed to increase diversion, maximize participation in recycling programs, and help eliminate litter and illegal dumping.

Services included in our base proposal:
 Illegal dumping collection & diversion/disposal (up to 100 tons/year)  Local landfill support including:
» Technical, permitting, training and operational consulting » 250 tons a year of CalTrans Class II Base Rock or asphalt grindings for Public Works use
» Delivery of 250 tons/year of crushed rock or asphalt grindings to the landfill  HHW – Training and Best Practice Consulting
 Mattress recycling for residents at our CARTS location.  Through our “Just Porch It” partnership, residential textile pick-up and recycling.  Clovis Resident “Dump Days” 4 times/year
 Battery and Sharps drop off at our Clovis Office for Clovis residents Additionally, at our pass-through cost and if requested by the City, we would gladly provide:
 Use of one of our many Hazwoper-Certified Technicians  Local landfill support including:
» Additional crushed rock or asphalt grindings (beyond the free 250 tons per year), perfect for maintaining landfill roads, winter pads, or drainage outlets » Labor and Machinery if the
City is in need.
» Guaranteed Capacity for
waste at CARTS in high wind
conditions or other times of
need.

Caglia has hosted over 15
mobile collection events with
more than 10,000 participants!
You Call, We Haul!
Caglia will provide up to
100 tons per year of free pick-up of
illegally dumped materials in the
City. Our experienced, trained, and
Hazmat Certified Staff will be happy
to be a part of keeping Clovis Clean!

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Caglia Environmental | Section 3 Technical Services | Page 103 Supporting the City’s Training. With over 12 years of experience operating the Household Hazardous Waste Facility in Madera County, we have built a strong foundation of expertise and practical knowledge in running a successful HHW program that we would share with the City, through on-site or virtual training sessions for Clovis staff. Our training programs cover best practices for hazardous waste collection, identification, and segregation. In the event of an emergency, staffing shortage or special event, we can provide at a pass-through cost to the City, our Hazwoper- Certified Technicians to assist with the acceptance of material at the Clovis Hazardous Waste Facility. These experts bring years of experience and the necessary certifications to ensure safe and efficient waste management.

Delivery of Rock/Grindings. Caglia is pleased to offer the City the free delivery of up to 250 tons per year of CalTrans Class II Base Rock or asphalt grindings for use by the Public Works Department. These high-quality materials, which are recycled and processed at our state-of-the-art facility, are regularly tested to ensure they meet or exceed the required specifications for road use.

Local Landfill Support
While Caglia shares the ambitious goal of a world with zero waste, we recognize that landfills still play an essential role in waste management today. With over 80 years of experience in owning and operating landfills, we have built a vast network of tools, resources, and expertise that we are eager to share.

Technical, permitting and operational
training support. We would like to extend an
open invitation to the Clovis Landfill team to
visit any of our operational or closed landfills
for observational training sessions. This can
include everything from cell development
projects and leachate pond management to
gas systems and general landfill operations.

Caglia and its Post Collection Leadership
Team are available to provide free technical,
permitting, or operational assistance to the
City. Our decades of experience ensure that
we can offer valuable insights and solutions
tailored to your specific needs.
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Caglia Environmental | Section 3 Technical Services | Page 104 Emergency response and special event assistance. Caglia offers a unique set of services to support the Clovis Landfill, including emergency response and special event assistance. With a fleet of skilled operators and a wide range of equipment, we can provide labor and machinery at a pass-through cost to support the landfill in times of need. For instance, renting specialized equipment such as landfill compactors or dozers—often difficult to find with the proper guarding—can be a challenge. Fortunately, we typically have spare units on hand, ready to deploy when necessary.

Free delivery of screened C&D Trommel Fines & 250 tons per year crushed rock.

We can deliver screened Construction & Demolition (C&D) trommel fines at no charge, a valuable resource for use as Alternative Daily Cover (ADC) at the landfill. We will deliver up to 250 tons per year of crushed rock from our CARTS facility at no cost, perfect for maintaining landfill roads, winter pads, or drainage outlets. Should additional material be required, we will provide it as a pass-through cost to the City.

Guaranteed Capacity at CARTS for Waste Disposal. During high-wind days or other special events that may affect the Clovis Landfill's operations, we guarantee capacity at our CARTS facility to accept waste materials from the City. This service will be provided at a discounted, pass-through rate to the City.
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Caglia Environmental | Section 3 Technical Services | Page 108 Fleets
Policy 1.5 Fleet Operations: Purchase low- or zero-emission vehicles for the City’s fleet where feasible. Use clean fuel sources for City-owned mass transit vehicles, automobiles, trucks, and heavy equipment where feasible. Caglia will be a using near- zero CNG fleet powered by carbon negative renewable natural gas for operations in Clovis and will explore implementing other low- and zero- emission collection vehicles as technologies advance.

Planning for ZEV Requirements
Reducing impacts from our vehicle emissions has been a cornerstone priority for our operations. We operate clean CNG trucks and use renewable natural gas (RNG). We continually look for new technologies and fuels that will further improve local air quality while reducing greenhouse gas emissions from our collection and transfer vehicles fleet. As a commitment to this effort, Caglia will pilot a hydrogen vehicle in the City of Clovis. This will assist both Caglia and the City to investigate the opportunities that hydrogen-fueled vehicles may offer.

Caglia piloted an electric sideload vehicle in 2023 as
an effort to prepare for this upcoming technology.

Although the pilot demonstrated some challenges, we
remain committed to working with new technology
vendors to prepare for future regulations.
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Caglia Environmental | Section 3 Technical Services | Page 109 Caglia continues to ensure our operations are prepared to meet air quality standards and rules as technology becomes more readily available and meets the specifications to reliably and efficiently accomplish the services described in this Proposal. The ACF became a state regulation on October 1, 2023, and requires the transition of our fleet to either battery electric or hydrogen fuel cell vehicles over the next 18 years.

Sean Edgar from CleanFleets.net has provided a phase-in plan for maintaining CARB compliance for all of our vehicles operating in California. To ensure that the cost of the transition to Zero Emissions Vehicles (ZEV) does not overly burden any single jurisdiction, any new fleet additions required for collection services will be included in the broader Transition Plan for our entire fleet. A complete ZEV phase-in plan for Caglia’s fleet is provided below.

ZEV Phase-In Plan: A Shared Approach for ACF Compliance Percentage of Vehicles
that must be ZEVs by
December 31st (including
Clovis)
2026
(0%)
2029
(10%)
2032
(25%)
2035
(50%)
2038
(75%)
2041 &
beyond
(100%)
Minimum Vehicles to
Comply 0 7 17 34 50 67
Number of Compliant
Vehicles in Fleet
(from prior year)
0 0 7 17 34 50
Compliance Requirement 0 7 10 17 16 17
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Caglia Environmental | Section 4 Implementation Plan | Page 111 4 Implementation
Plan
Caglia is committed to a smooth
transition of services for the City of
Clovis. Our thoughtful plan focuses on
the customer first to minimize disruptions and
will ensure the City is brought into SB 1383
compliance quickly.
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Caglia Environmental | Section 4 Implementation Plan | Page 112 Focus areas of our Transition Plan include:
 Comprehensive Planning
 Collaboration with the City &
Previous Hauler
 Timely & Informative Public
Education & Outreach
 Effective & Accurate
Communication
 Dedicated Resource
Investments
 Thoughtful & Expedient
Problem Resolution
Our management team will meet on a regular basis with the City to review any necessary updates to the Transition Plan, including procurement schedule, account data management and software integration, progression in public education and outreach, container delivery, and personnel recruitment and training. Integral to our ability to meet the milestones and timeframe goals of our Transition Plan is our strong relationship with vendors, our understanding of the City of Clovis’ needs and expectations, while minimizing disruption to customers. Prior to the commencement of collection in the City on August 1, 2025, Caglia will have prepared the following:
 Vendor guarantees on all
required equipment, including
containers, vehicles and
technology to begin collection
and diversion services.
 Onboarding of displaced
employees and new staff to
assist in the implementation of
transition services.
 Robust outreach and education
program that aims to have
personal contact with
customers to walk through the
transition of services, right-
sizing containers, answering
questions, and ensuring
disruptions are kept to a
minimum.
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Caglia Environmental | Section 4 Implementation Plan | Page 113 In Caglia’s experience, all challenges can be addressed through close collaboration and effective communication among all stakeholders involved in the transition. To this end, our Transition Plan provides for transition coordination meetings to occur regularly throughout the course of the transition of services. Caglia assumes City staff will be present during the transition meetings to meet with various stakeholders, including vehicle, container, and equipment vendors, representatives of the current collection contractor, and subcontractors, if applicable. Emphasis on well-defined coordination will be necessary for transferring the previous hauler’s customer database, employee recruitment and hiring, and container distribution, prior to the commencement of services. In addition to regular meetings, Caglia can provide written status reports that provide progress updates no later than Friday of the week following execution of the Franchise Agreement.

We understand that collection services will commence on August 1, 2025, and we developed our transition schedule to allow for sufficient time for unscheduled delays from vendors and other unforeseen events that are out of our operational control.

Our Transition Plan and schedule are organized into the following categories:
• Contract Negotiations
• Vehicle Procurement
• Container Logistics
• Database Development &
Customer Service Systems
• Employee Hiring & Training
• Administrative/ Corporation &
Maintenance Yard
• Public Education & Outreach

Our goal is to deliver consistent service, prioritize customer needs, accomplish the City’s goals, and coordinate with the previous hauler in order to implement the smoothest transition possible! 598
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4.1 Contract Negotiations
Contract
Negotiations
Date Task Accountable Party
December-2024 Review Proposals, Conduct
Interviews & Contract Negotiations
City of Clovis &
Richard Caglia
January-2025 City Council Approves Franchise
Agreement with Caglia City of Clovis
January-2025 Execute Final Franchise Agreement City of Clovis & Richard Caglia
February-2025 Coordinate Transition Meetings &
Reports
City of Clovis
Richard Caglia
Keith Hester
Rob Emerson
August 1, 2025 Commencement of Collection Services

During this initial phase, Caglia and the City will meet regularly to discuss and negotiate all aspects of the Franchise Agreement. Once the Franchise Agreement is finalized, Caglia will work diligently on finalizing necessary plans and schedule coordination meetings with stakeholders to ensure the schedule is met and all aspects are successfully implemented.
“At the end of the day, it will be a series of
promises we make and expectations we set.

Our reputation has always been about how
we’ve kept those promises.”
Richard M. Caglia, Owner, Caglia
Environmental

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4.2 Vehicle Procurement
Vehicle
Procurement
Date & Duration Task Accountable Party
January-2025 Develop & Finalize Vehicle
Procurement Plan
Rob Emerson
Javier Camacho
February-2025 Place Vehicle Order (as
necessary)
Rob Emerson
Javier Camacho
February 2025 to June
2025 Vehicles are Manufactured Vendors: Battle &
Amrep
July 2025 Vehicle Delivery, Equipment
Installation, Testing &
Training
Rob Emerson
2 months Javier Camacho

Immediately following the execution of the Franchise Agreement, Caglia will develop and finalize a comprehensive Vehicle Procurement Plan that can be provided to the City for review and feedback, upon request.

Once the Vehicle Procurement Plan is finalized, Caglia will place the necessary vehicle and equipment orders with vendors, which have promised to deliver the necessary vehicles in July 2025, allowing for approximately 1 month to install additional equipment (onboard computer systems), test, and train employees on operations of the new equipment.

Rob Emerson and Javier Camacho will ensure all collection vehicles are inspected, additional onboard equipment is installed, and vehicles are field tested before the start of service on August 1, 2025. These tests will assure all vehicles are ready to begin safely and efficiently servicing customers in the City of Clovis. Specifically, all vehicles will be road-tested, including testing mirrors, lifting mechanisms, body unloading functions, radio transmissions, onboard computer technology, and all safety equipment.

Contingency Plan. If manufacturing delays occur with the collection vehicles, we are prepared to rent, or fleet share, comparable collection equipment as a contingency. Spare collection vehicles will be purchased and utilized as necessary for the remainder of the Franchise Agreement to minimize impacts to collection operations.
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4.3 Container Logistics
Container
Logistics
Date & Duration Task Accountable Party
Jan-2025 (1
st
2 weeks of January) Develop Container Logistics Plan Rob Emerson Jan-2025 (2
nd
2 weeks of January)
Review & Approve Container
Logistics Plan City of Clovis
Feb 2025 to March
2025
Reach out to Customers for
Container Sizing Jennifer Joaquin
March-2025 Place Order for New Containers Rob Emerson
April 2025 to June
2025 Containers Are Manufactured Vendor: Wastequip
2 to 5 months
July 2025 to August
2025 Container Delivery, Staging,
Assembly, Labeling, & Distribution
to Customers
Rob Emerson
1 to 2 months Route Supervisor
(TBD)

Given that the City of Clovis owns and maintains all SFD containers, Caglia is only required to provide commercial and MFD bin customers with containers as requested by the customer and based on their service level. Instead of refurbishing or using old bins, we are proposing to purchase new bins to use in the City of Clovis.

We will cooperate with the previous hauler to ensure that all existing bins are replaced with our new bins prior to September 1, 2025. In order to do this and once the Franchise Agreement is executed, we will develop a Container Logistics Plan that will be provided to the City for review and feedback no later than February 1, 2025.

Prior to submitting orders for new containers, we will give the City copies of the container orders (including text for labels and lids) for review and approval. Purchase orders for new commercial and multi-family containers will be placed in sufficient time to reserve a place on the vendor’s production schedules. A longstanding relationship with our cart and bin manufacturer (Wastequip) provides us the assurance that manufacturing and delivery schedules will be met. We anticipate new containers will require between 2 to 5 months for manufacturing and delivery. Container orders can be staggered to phase in new customers or provide additional time if any delays result from the previous hauler container collection operations. 602
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Caglia Environmental | Section 4 Implementation Plan | Page 118 In order to ensure sufficient inventory, Caglia will place several orders during the transition and prior to the start of collection using the most recent data available regarding container sizes. Additionally, the order will allow for sufficient inventory of all sizes, providing assurances that all customers will have the correct number and size of containers.

Container Staging & Storage. Containers will be staged and stored at our corporation yard in Fresno that will be a secure, covered, and paved area to ensure containers are maintained at their highest quality prior to being delivered to customers.

Container Labeling. Carts will arrive with molded labels embedded in the lids and carts will be fully assembled during the cart roll-out. Bins will require labeling, which will be conducted ahead of bin delivery and distribution to customers.

Our containers will have QR codes that will
direct customers to our online recycling guide.

In addition, each cart will have a City selected,
embedded instructional label on the lid.

Container “Right-Sizing” & Selection Process. Comprehensive technical assistance and outreach to MFD and commercial customers is particularly important to minimize disruption, particularly because Caglia expects customers will participate in our expanded recycling and organic recovery programs.
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Caglia Environmental | Section 4 Implementation Plan | Page 119 To facilitate this transition, Caglia will immediately begin reaching out to customers to discuss the transition of services, available recycling and organics programs, and container options and sizes. Customers will have the opportunity to keep their same collection container sizes through the transition, or transition immediately to new container sizes and start expanding their diversion practices. All public outreach information will be very clear about this process, and we will work closely with MFD and commercial customers and make every effort to field the current levels of recycling, in order to accurately pre- order containers. This may include a survey process for businesses using container and service selection postcards, mailers, and a website to get business input on pre- ordering recycling containers.

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Caglia Environmental | Section 4 Implementation Plan | Page 120 Container Distribution Process. To ensure minimal disruption to customers during the distribution of new commercial and MFD containers, the removal of the existing container is necessary due to space constraints and routing logistics. Therefore, the process is an exchange of containers rather than solely a distribution of new containers and collaboration with the current hauler is essential. Caglia will send collection vehicles to empty the contents of the old container, our staff will follow the collection vehicles and remove the old containers. The new container will be placed in the collection location, minimizing service disruptions for customers. The old containers will be delivered to the previous hauler at no charge to the City.

Distribution of new commercial and MFD bins will be done by route/day. This will minimize traffic delays, facilitate supervision, and provide for more efficient use of equipment. We will complete the exchange of bins route-by-route, until the entire City has been completed.

Contingency Plan. Our experienced team of managers who are familiar with the City will oversee deliveries and exchanges. This process will ensure that Caglia is in full control of the container distribution process and that customers are neither left with extra containers nor without one. Delivery performance will be monitored and adjusted as needed to ensure minimal impact on customers and the community. In addition, Caglia has over 300 frontload bins ready to be deployed and can be used as temporary containers as part of the contingency plan.
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4.4 Customer Service & Billing Database Development
Customer
Service &
Billing
Database
Development
Date Task Accountable
Party
January-2025 Coordinate Customer Service
Database from Existing Hauler Keith Hester
February-2025 Receive Database & Upload into
AMCS Software System Nancy Cha
Feb-2025 to
Mar-2025
Conduct Desk Review of Customer
Database & Service Information;
Develop routes and detailed maps
Nancy Cha
2 months Rob Emerson
April 2025 to
Aug 2025
Update Database w/ Service &
Customer Details from Outreach,
Mailers, Field Verifications, etc.

Nancy Cha
Rob Emerson
Nasreen Johnson
2 to 5 months Jennifer Joaquin
Throughout the transition, routes will remain unchanged, and residents will be serviced on their regular collection day. As mentioned previously, we will collaborate and coordinate with the existing hauler to provide collection services while distributing new containers to commercial and MFD customers. In addition to coordination with the current hauler for service and routing operations, we also will coordinate the transfer and accuracy of their existing customer database and billing system.

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Caglia Environmental | Section 4 Implementation Plan | Page 122 After the Franchise Agreement is executed and vehicles and containers are ordered, Caglia will develop a plan to start the transfer of the current commercial customer service and billing database from the existing hauler. To ensure a smooth service transition, we will request the current commercial customer database in electronic format be provided no later than February 1, 2025. Working in collaboration with the City and the current hauler is essential in obtaining an accurate customer database.

The hauler’s database will be converted into our AMCS customer service software format and verified for accuracy. A final working version of the commercial customer database will be available to the City and used to ensure our container logistics plan can proceed according to schedule.

Customer information that will be needed, at a minimum, from the previous hauler, includes:
 Customer name
 Customer email address
 Billing address
 Service address
 Contact information
 Service level
 Collection day(s)
 Special servicing
requirements (entry key,
electronic opening devices,
entry code requirements, etc.)
 Account history
Once the customer database has been uploaded into AMCS, customers will be assigned new account numbers. Our AMCS data files will be used for routing and outreach information and Caglia will begin the desk review process to assess service levels for customer accounts. The current service level information will be used for outreach to customers during technical assistance and outreach visits/audits. Service levels will be appropriately adjusted using multiple platforms of communication. This includes desk reviews, input from customers and field verifications. We expect customers will provide additional feedback after receiving the initial public education and outreach materials along with and receipt of new service mailers.
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Caglia Environmental | Section 4 Implementation Plan | Page 123 Along with service selection information, we will provide an introduction to electronic billing and payments to our customers and highly suggest that they enroll before service begins so that their first bill is received electronically. Customers will also be able to set up automatic payments to begin after receipt of their first bill.

Routing. Routes will be finalized using customer data in AMCS, which assists in implementing advanced routing and mapping technologies to configure routes in a manner that is safe and efficient for the operations throughout the City. Using these technologies provides efficient route auditing and can be used by the route supervisor to inspect the area for safety or other local concerns (such as schools and parks) during the proposed scheduled time. AMCS allows drivers to complete a stop-by-stop accounting of the services and special care will be taken to ensure uninterrupted service to customers.

Contingency Plan. Based on our prior experience with transitions, we understand incumbent service providers may only provide limited information. We are prepared to take information previously submitted to the City combined with our individual site visits and right-sizing, and still be prepared to service the City in accordance with the proposed transition timeline. We are prepared to have to manually enter all accounts one-by-one if file transfers or data upload issues present themselves. A minimum of 4 months has been allocated to complete route work and conduct service level audits, which is more than adequate to complete the process.

Our three (3) month
Customer Service
Academy will ensure that
our staff is ready to meet
the needs of this
transition.
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4.5 Employee Hiring & Training
Employee
Hiring &
Training
Date & Duration Task Accountable
Party
April-2025 Engagement with Current Hauler
Employees via Recruitment Fair
Caglia HR Team
1 month Rob Emerson
April 2025 to May
2025 Collection Employees Interviews &
Screening
Caglia HR Team
2 months Rob Emerson
March 2025 Hiring Route Supervisor Rob Emerson
April 2025 to June
2025
Route Supervisor Onboarding &
Training Caglia HR Team
June 2025 to
August 2025 Collection Drivers Onboarding &
Training
Caglia HR Team
2 to 3 months Route Supervisor
(TBD)
Jan-2025 to May-
2025
Diversion Coordinator and
Recycling Rangers Hiring &
Training
Caglia HR Team
5-7 months Jennifer Joaquin
Jan-2025 to May-
2025 Route Manager & Mechanics
Hiring & Training
Caglia HR Team
5-7 months
Nancy Cha
Javier Camacho

Caglia will begin the process of hiring the necessary staff that will fill the roles specifically for the City of Clovis no later than March 1, 2025, allowing for 5 months of Employee Recruitment and Onboarding, which includes recruitment, interviews, screening, hiring, and training of all new employees.
\
It is our primary objective to hire the best people, who embody our company ethics and philosophies. These fundamental values assist to facilitate a smooth transition of services and contribute to the long-term success of our operations. Candidates for open positions will be sourced from local career centers, as well as from the current hauler. We place the utmost importance on hiring locally in order to strengthen the communities in which we live and work.

Caglia will host a Recruitment Fair where any displaced employees can meet the Caglia management team and learn about our company history and culture, job opportunities, transition timelines, and understand our recruitment, training, and hiring process. In addition, Caglia will work closely with local career centers to encourage potential employees to attend the Recruitment Fair, along with selecting and scheduling candidates for interviews. In addition to our hosted Recruitment Fair Caglia 609
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Caglia Environmental | Section 4 Implementation Plan | Page 125 intends to participate in Job Fairs in Clovis when they are relevant to our industry and workforce.

Training Plans. Allocating sufficient time for training of new employees is an important aspect to our Transition Plan and is a built-in contingency, as properly trained staff efficiently perform their jobs and reduce errors. Drivers will receive a training schedule upon receiving their employment offer, and safety training will be a key topic in the onboarding process. Completion of training will include a working knowledge of safety procedures, operation of the vehicle, on-board computer system, and route familiarity.

The onboarding training will further include drivers getting acquainted with driving their routes, demonstrating proficiency at on-board communications with CSRs, and completing all service collection functions at 100% operating proficiency. In addition to completing required training modules, drop-in visits will be available to drivers that want to receive additional hands-on practice. Driver training will be conducted at our Fresno Facility. Details on CSR training are discussed in detail in Section 5 of this Proposal that follows.

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4.6 Administrative / Corporation & Maintenance Yard
Administrative
/ Corporation &
Maintenance
Yard
Date & Duration Task Accountable
Party
January-2025 Negotiate lease/purchase for
Local CSR office in Clovis Keith Hester
Jan-2025 to May-
2025
Order and install office
equipment and supplies Rob Emerson
May-2025 to Jun-
2025
Installation, testing & refine
CSR systems & database, as
needed
Nancy Cha
May-25
Parking Lot Striping at
Corporation Yard for new
vehicles
Javier Camacho
For our operations in the City of Clovis, we will utilize our existing Administrative, Corporation and Maintenance Yard in Fresno for administrative operations (customer service, billing, human resources), collection vehicle parking, container storage/staging, and vehicle maintenance operations. Our local Clovis office will be centrally located and Caglia will begin the process of securing space immediately following the award of the Franchise Agreement. For additional information on our proposed Clovis office, refer to Section 5 of this Proposal.

Contingency Plan. Contingency planning for administration and facility development includes extended lead times for all components, including negotiations, approval, start-up, permitting (if applicable), and any anticipated unforeseen events. Caglia can also secure other locations through our numerous contacts in Fresno County. We additionally have well established facilities just 12 miles away from the City at our CARTS location that can be utilized for container staging, vehicle maintenance and storage and administration if we experience significant delays, although this is not anticipated. 611
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4.7 Public Education & Outreach Plan
Public
Education &
Outreach Plan
Date & Duration Task Accountable Party
January-2025 Outreach drafts provided to
City for review and approval.

City of Clovis
Casarra Aragon
Jennifer Joaquin
Jan-2025 to Mar-
2025
Approved Outreach items are
disseminated among
customers.

Casarra Aragon
Feb-2025 to Jun-
2025
Door to door site visits for all
commercial and MFD
customers are conducted to
verify service levels, conduct
on-site audits and training and
provide outreach.

Jennifer Joaquin
Team of Recycling
Rangers
Feb-2025 to Jun-
2025
Develop Company Website with
Clovis-specific information
Nasreen Johnson
Casarra Aragon
June 1
st
annually
Outreach and Education
Programs transition to regular
annual Outreach
Nasreen Johnson
Jennifer Joaquin

Effective and consistent public education and outreach is key to a successful transition. Caglia will work closely with the City to ensure all outreach items, programs, and activities are developed and executed in a collaborative way. To
ensure quality deliverables, our schedules for design,
proofing, approval, production, and distribution will be provided to the City with ample time to review and provide comments/feedback. Caglia will ensure a dedicated City of Clovis team is available during the implementation of Outreach and Education during the transition, where it is our belief, this investment will ensure each new program will begin smoothly. Caglia will use a range of platforms to notify customers of the transition of services including media, social media, direct mailers, door-to-door visits, and community meetings. The outreach programs will begin ahead of the service start date and finish several months after initiation to ensure customers are provided ample opportunities to adjust their service needs, contact Caglia with questions and where all items can be resolved promptly.
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Caglia Environmental | Section 4 Implementation Plan | Page 128 We will be implementing a phased approach for our Public Education and Outreach activities. The following phases are described below.

Phase 1: Initial implementation plan meetings will take place between Caglia and the City to discuss a branded outreach campaign for the transition between services and provide review and feedback on all pieces of the planned campaign. This includes the website, social media platforms, other electronic materials, printed flyers, information packets, and cart hangers.

Phase 2: Caglia’s Diversion Coordinator and Recycling Rangers will attend community events, meetings, workshops and provide presentations to Chamber groups, HOAs, commercial customers and other community organizations. They will leverage existing communication channels, such as bulletin boards, newsletters, e-news, Nextdoor and other web-based platforms such as Facebook and Instagram pages. Caglia’s website will be updated or upon any updates to the transition schedule, to ensure the dissemination of information to all accounts in the City of Clovis. Further, an online system will be implemented to collect customer emails for use in outreach and marketing campaigns to complement all outreach campaigns.

New service and container “right-sizing” mailers will be sent out to customers to introduce Caglia as the new recyclables and organics service provider and give customers the opportunity to select their service levels based on their needs. The mailer will highlight our website and online options for customer convenience. Our existing CSR Call Center in Fresno will be fully staffed and ready to receive local customer calls and inquires generated from the initial media campaign. Customer accounts will be updated with the customer selections when mailers are returned to our office, or when customers contact our CSRs through the website, email or phone.

When container selection mailers/information is received, CSRs will input service level information into the AMCS software system, and a work order will be generated for the container delivery phase of the transition. Caglia will also begin auditing and targeting commercial accounts and MFD premises to confirm recyclables and organics service levels, container locations, and review for additional recycling services during Phase 2.

Phase 3: The final phase of our public education and outreach campaign during the transition will consist of mailing all approved welcome packets to SFDs along with brochures and “how to” flyers to commercial and MFD 613
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Caglia Environmental | Section 4 Implementation Plan | Page 129 customers. The website and Mobile App will be finalized and provide a comprehensive interactive platform that will feature special sections for SFD, MFD, and commercial sectors. The website will go live at least thirty (30) calendar days prior to start of services and will be updated no less than quarterly.

The following summarizes our recycling resources that will be provided for all sectors (SFD, MFD & Commercial) in the City of Clovis during the transition period.

Transition Period Public Education & Outreach Activities – All Sectors Newspaper Advertisement
One (1) time at the beginning of the Agreement (20-30 days prior to contract start date), a newspaper advertisement will be distributed that explains all programs that will be offered under the Franchise Agreement.

New Service Provider Mailer
Caglia will provide a direct mailer to customers that will give details on the change in service provider, program changes, date of the change of service, a recycling and organics guide, in addition to holiday schedule, expanded collection
programs (sharps, battery/cellphones, used motor oil & filters) and basic information about the Caglia company. Information directing customers to our website and CSR number will also be provided in the event where customers wish to receive more information or have initial questions. Frequency will be one time during transition of services: 60 days prior to contract start date.

New Programs Mailing
For SFD Customers, Caglia will produce and distribute a City-designed initial mailing to Single-Family Customers, which may include content such as explaining the
program changes in the Agreement; changes from the
existing Collection programs to new programs; regulatory requirements, including SB 1383; and, the Effective Date of the change. Caglia will include its Holiday schedule and the Residential Recycling and expanded services guide. Frequency will occur one (1) time at beginning of the Agreement (45-60 days prior to Commencement Date) via direct mail. 614
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Caglia Environmental | Section 4 Implementation Plan | Page 130 For MFD Customers, Caglia will produce and distribute a City-produced initial mailing to all Multi-Family Dwelling Units within City explaining the program changes in the Agreement; changes from the existing Collection programs to new programs; new regulatory requirements, including SB 1383; and, the Effective Date of the change. This will occur one (1) time at beginning of the Agreement (45-60 days prior to Commencement Date) via direct mail to each Multi- Family Dwelling Units in City.

Subscription Mailer
Caglia will provide a self-mailer with return post cards for SFD, commercial, and MFD customers to choose their recyclables and organics containers sizes. The frequency will be one time during transition of services well ahead of the start date of the transition.

Social Media Sites
As an ongoing resource, beginning at least 60 days prior to contract start date, Caglia will create social media pages that explains the new agreement commencement date and major
highlights, and all programs that will be offered (Mobile App, Nextdoor, Facebook, and other web-based platforms).
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Distribute a City-produced PSA for local radio and cable television broadcast describing the new programs under the Franchise Agreement. Frequency will be one (1) time at beginning of the Agreement (20-30 days prior to contract start date).

Mass Media Campaign
As part of a Mass Media Campaign, Caglia will produce and distribute advertising, including bus shelters, billboards, movie theater ads, print ads and online ads (Google AdWords, Facebook, etc.). This will occur one time during the transition of services: 45- 60 days prior to contract start date.

Press Release
One (1) time at beginning of the Agreement (20-30 days prior to contract start date), Caglia will issue a City-produced press release to advertise and promote all programs, with particular focus on new programs that will be offered to each sector (SFD, MFD, commercial & City Facilities).

Website
Caglia will have a City of Clovis specific website (www.clovisrecycles.com) where it will present “how-to” information for participating in the collection and diversion programs.

The site will be available in a mobile-first version for easy use on a mobile phone. This will include information regarding proper container setouts, links to click on for additional resources, information about seasonal collection programs, Frequently Asked Questions, information about available Facilities, and what happens to their materials that are placed in each container. All educational materials will be posted on our website in PDF and/or video format. The website will publish the current rates 616
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Caglia Environmental | Section 4 Implementation Plan | Page 132 charged to commercial customers. In addition, customers will have the opportunity to request outreach materials, site audits and/or presentations.

Truck-Side Advertising
Implement a Citywide truck-side advertising campaign to educate the public about Caglia’s programs under this Agreement. Campaign content and messaging shall be created by the City, and each campaign should be coordinated, in terms of both message and timing, with the theme of the quarterly newsletters produced by the City and distributed by Caglia. Caglia shall produce and install truck-side signage for each side of each vehicle it operates in performing services under this Agreement. Truck- Side advertising will be implemented quarterly.

Recycling & Organics Guide
Single Family Dwellings
For SFD Customers, Caglia will provide a “recycling guide” and “organics guide” specific to SFDs. This guide will reflect the service changes to the customer. In addition, the guide will include information on collection methodologies, set out instructions, set out schedule, contact information, and acceptability and necessary preparation of materials for all SFD programs. A section of the guide will specifically address proper methods of handling and Disposal of Hazardous Wastes, Bulky Item Collection, and information about the Caglia family of companies. Affixed (inside plastic bag, zip-tied to handle) to every SFD Recyclable and Organics Materials Cart delivered prior to the Commencement Date, and thereafter to all new customers. These guides will be sent by direct mail annually thereafter to each SFD customer.

Multi-Family Dwellings
For MFD Customers, Caglia will produce and Distribute a City-produced “Recycling Guide” specific to Multi- Family Customers, and updated versions of the guide as needed. This guide shall include information such as Collection methodologies, set out instructions, contact information, and acceptability and necessary preparation of materials for all Multi-Family programs described in Exhibit B2. A section of the guide will specifically address proper methods of handling and Disposal of Hazardous Wastes. This will occur one (1) time at the beginning of the Agreement (20-30 days prior to Commencement Date) and as needed via direct mail to each MFD Unit in City.

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For Commercial Customers, Caglia will provide a “recycling guide” that will include information on collection methodologies, set out instructions, set out schedule, contact information, and acceptability, AB 341, AB 1826, and SB 1383 information.

Direct mail to Commercial customers will be sent 20-30 days prior to contract start date. Recycling guides will also be available via an easily accessible QR code on each container.

Workshops & Presentations
Caglia will visit homeowner associations, neighborhood groups, associations, MFD complexes, and commercial customers to promote and explain the recycling and organics programs and additional information to educate the groups on the importance of diverting materials from landfills. This will happen in person or via online platforms. This will occur at City Contract Manager or Customer request. For Schools, Caglia will present curriculum to teach children how to Recycle, Compost, and reduce waste at school and at home. Workshops will occur at the request of the City Contract manager.

Technical Assistance: Diversion Opportunity Assessments Multi-Family Dwellings
For MFDs Caglia will offer diversion opportunity assessments at least one (1) time annually to each and every MFD Customer to meet with the property manager or Owner of MFD to promote Recyclable and Organic Materials Collection and replenish Move-in Kits as needed by each MFD. Additionally, upon City or Customer request, Caglia will perform complete walk-throughs of each facility/complex and discuss the internal and external layout with Manager; identify areas of generation, collection, noting areas for improved infrastructure, placement, or educational materials. Caglia will also identify major components of the waste stream by location and identify special wastes or sourced separated materials potentials and then make recommendations for waste reduction, contamination prevention, and service level or frequency modification.

Finally, Caglia will coordinate with CSRs and operations to implement service level changes, as needed. Caglia will prepare and submit reports to the City that documents MFDs targeted monthly, the existing service levels, recommendations made, and the outcome of technical assistance provided.

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For Commercial Customers Caglia will offer diversion opportunity assessments at least one (1) time annually to each and every Commercial Customer. Additionally, upon City or Customer request, Caglia will perform complete walk-throughs of each customer and discuss the internal and external layout with Manager; identify areas of generation, collection, noting areas for improved infrastructure, placement, or educational materials. Caglia will also identify major components of the waste stream by location and identify special wastes or sourced separated materials potentials and then make recommendations for waste reduction, contamination prevention, and service level or frequency modification. Caglia will coordinate with CSRs and operations to implement service level changes, as needed. Caglia will prepare and submit reports to the City that documents Commercial businesses targeted monthly, the existing service levels, recommendations made, and the outcome of technical assistance provided.

Schools
For Schools, Caglia offers on-going technical assistance to schools subscribing to Contractor’s services, including performing annual waste assessments, calculating diversion rates, and communicating the results to the City to improve existing school Recycling and Organics programs. The annual waste assessments includes a specific assessment of Food Waste generated on the school premises; potential for source reduction and Diversion of Food Waste; and identification of Food Recovery education and programs that are established, both internally (e.g., lunch share tables) and externally (e.g., partnerships with local Food Recovery Organizations and Services).

Distribution will occur upon request.

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Caglia Environmental | Section 4 Implementation Plan | Page 135 “How-to” Flyer: Organic Materials
For MFD Customers, Caglia will prepare and distribute a “how-to” brochure explaining the Organic Materials Collection programs for MFDs. These will occur by direct mail to MFDs 20-30 days prior to contract start date.

For Commercial Customers, Caglia will prepare and distribute a “how-to” brochure explaining the Organic Materials Collection programs for each general business type (restaurants, office/commercial buildings, strip malls, and large commercial businesses). Direct mail to commercial customers 20-30 days prior to contract start date.
“How-to” Flyer: Recyclable Materials
For Commercial and MFDs, Caglia will prepare and distribute a “how-to” brochure explaining the Recycling Materials Collection Programs for MFDs and each general business type (restaurants, office/commercial buildings, strip malls, and large commercial businesses). Direct mail to MFD and commercial customers 20-30 days prior to contract start date.

Move-In Kits
For MFD Customers, Caliga will produce and distribute Move-in Kits for property managers and owners of MFDs for each unit. Move-in Kits will include a Multi-Family Recycling guide, an In-Home Recycling Container, and stickers or refrigerator-magnets that clearly define the accepted and prohibited materials in the Recycling program.

These will be distributed during technical assistance Diversion opportunity assessments.

Educational Materials
For schools, Caglia will produce and distribute
educational materials approved by the City that are
geared towards younger audiences, such as educational
videos, activity books, and recycling and organics
posters.
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Caglia Environmental | Section 4 Implementation Plan | Page 136 Facility Tours
For schools, Caglia will promote, coordinate, and conduct educational field trips to the Approved Facilities. Frequency will occur upon City request. In addition, Caglia is excited to offer an engaging and educational virtual tour of our Materials Recovery Facility (MRF) designed specifically for students in the Clovis school districts. More information can be found in Section 7.

City Review of Print Materials
Prior to distributing any printed material regarding Caglia’s services under the Franchise Agreement, we will provide the City with ample time to review and provide comments.

Contingency Plan
Contingency planning for public education and outreach operations takes into account extended lead times for all components, including collaboration, design, proofing, approval, production, distribution, and any anticipated customer response.

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Caglia Environmental | Section 4 Implementation Plan | Page 137 5 Customer Service Plan
Caglia is committed to providing
excellent customer service to all
customers in the City of Clovis. We
prioritize customer satisfaction and strive to be a
friendly and efficient service provider. Our
customer service program will be implemented
well in advance of the commencement of services
and all Customer Service Representatives (CSRs)
will be properly trained and informed on all
aspects of our operations in the City of Clovis.

We pride ourselves on providing professional,
courteous, and excellent customer service and
our Customer Service Plan has been developed
specifically for the City of Clovis.
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Caglia Environmental | Section 5 Customer Service Plan | Page 138 Local Customer Service Office
Immediately following execution of the Franchise Agreement, we will work on securing an office that is centrally located within the City of Clovis to house operations and outreach personnel that will be available for the public from 8:00am to 5:00pm Monday through Friday.

This branch will be staffed by friendly, knowledgeable staff along with part-time rotations by our General Manager, Customer Service Manager, and Diversion Coordinator. Our goal is to make it easier than ever for Clovis residents and businesses to access support—whether it's finding recycling information, receiving assistance with service issues, or learning more about our recycling or organics collection programs.

The Clovis office will also serve as a full-service resource center, enabling local business owners and residents to inquire about collection schedules and explore our latest sustainability initiatives. Commercial customers can get assistance with their accounts and pay bills. To ensure all members of the community feel welcome, we will include multilingual staff support through translation services, and an interactive tablet with additional language options. Resources on various waste diversion programs will also be available, along with brochures, digital displays, and a community bulletin board highlighting upcoming City and environmental initiatives.

New Clovis Branch

Our new Clovis
Branch will be
designed to bring
Caglia services
closer to the
community,
providing a
welcoming and
accessible hub for
all things waste
management.
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Caglia Environmental | Section 5 Customer Service Plan | Page 139

Training Tomorrow’s Workforce
In line with our commitment to community development, we are excited to propose a unique joint venture addition to our new Clovis Branch: a state-of-the-art heavy equipment and truck simulator. This advanced training tool would offer hands-on training and evaluation for Clovis landfill and collection staff, ensuring they’re well- prepared to operate specialized heavy equipment safely and effectively. By providing this training locally, we aim to raise safety and skill standards while saving time and reducing costs.

The simulator also opens doors for collaboration with local construction companies, such as Floyd Johnston, Harris, Jim Crawford, and Bush Construction, by providing a shared resource for workforce development. This partnership would not only strengthen local business ties but also foster a cooperative approach to workforce training. In addition, we could partner with Clovis Unified School District (CUSD) to offer students exposure to careers in sanitation and heavy equipment operation through simulator demonstrations, workshops, and potential internships. We could turn our Junior Recycling Rangers into the Clovis Collection Drivers of tomorrow. This initiative aligns with our commitment to the City, creating career pathways and supporting the long-term growth and skill development of the Clovis community. 624
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Caglia Environmental | Section 5 Customer Service Plan | Page 140 Hard to Manage Material Drop-off
Sharps & Battery Drop Off. A sharps collection container will be located at our local office in Clovis for safe disposal of used sharps. In addition, a Battery Bucket will also be available at the local Caglia office in Clovis for public use.

Textile Drop Off. Caglia is proud to continue our strong partnership with EcoWorld, also known as "Just Porch It," by expanding our efforts to the City of Clovis. Our existing collaboration, which features convenient and accessible donation drop-off bins at our current facilities (CARTS, Industrial Waste and Salvage, and Redrock Environmental Group) demonstrates our commitment to sustainable community services. By introducing these recognizable green EcoWorld donation bins to our Clovis office, we will create a new, central resource for residents and business owners, making it easier to donate clothing and shoes while promoting environmentally responsible practices. Through this initiative, Clovis residents will have greater access to sustainable recycling solutions and opportunities to contribute to a greener future.

Flag Drop Off. As a service to our
community and to help honoring our
Veterans we will provide a location to
accept flags at our Clovis office to ensure
they are properly disposed.

In addition, we will partner with the Clovis
Veterans Memorial District to provide
funding and support of their current flag
collection and disposal program.
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Caglia Environmental | Section 5 Customer Service Plan | Page 141 Our Partner in Textile Recycling

D'Ambrosio Trading Inc. is an authorized collector and
certified closed loop textile recycler that provides an easy way to donate unwanted clothing, shoes, and
other soft goods for businesses and residents.

Sustainability is our mission and working closely with
the community by giving back to local organizations
such as nonprofits, churches, and schools is our
passion. We have over 300 affiliates that we provide
access to textiles, free of charge, as well as generate unrestricted revenue through our textile recycling
program. We are proud to say that we have collected
just over 94,593 lbs. of textiles from the residents of Clovis in 2024 through our free home pick-up service,
Just Porch It. Eco World, which is provided to thrift
stores and schools, additionally collected over 400,000 lbs. of textiles from the City. We look forward to
expanding these programs with Caglia Environmental!
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Caglia Environmental | Section 5 Customer Service Plan | Page 142 Customer Service Operations
We will maintain a local or toll-free
telephone number during office
hours as well as an after-hours
telephone number allowing twenty-
four (24) hour per day access to
Caglia management by City Contract
Manager in the event of an
emergency involving equipment or
services including, but not
necessarily limited to, fires, blocked access, or property damage.

We will have two (2) dedicated CSRs available to handle calls each day and additional CSRs at our Call Center can be utilized to offset caller wait times during periods of high call volumes. Our current CSRs handle an average of 240 calls per day and our average handle time (start to finish) is 04:18.

Our telephone system offers customers who have been placed on-hold during peak hours to either leave a voice message or receive a scheduled call-back, rather than remain on-hold. Between the hours of 5:00pm and 8:00am, we will have live answer capabilities through a call center that can direct message our team. In addition, an answering machine or voicemail service will record customer calls and voice messages as needed, which Caglia will respond to by 12:00pm on the following working day.

Messages left before 4:00pm on a workday will be returned by a live CSR as soon as possible and typically on the same day.

All employees are considered CSRs
and are trained to perform their job
duties with customer satisfaction in
mind and all departments
communicate to determine
opportunities for improving the
customer experience.
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Caglia Environmental | Section 5 Customer Service Plan | Page 143 Upon receipt of a call, the CSR begins the conversation with a friendly greeting and introduction. CSRs are trained to fully listen to the customer’s request, ask clarifying questions, and then repeat the details back to the customer. Once the CSR has verified that they understand the nature of the call, they propose a solution and after the issue has been resolved to the customer’s satisfaction, all appropriate details of the interaction are entered into our customer service software (AMCS). In order for us to handle the multiple types of comments, concerns, and driver’s feedback received on a daily basis, we have set up a standardized method to input all operational data into AMCS. Refer to Section 6 that follows for additional details on the AMCS suite of software and Ring Central phone management system.

Customer Service Training
All Caglia staff working in the City of Clovis will have training on the use of the AMCS software system and ancillary Call Center equipment, Caglia’s internal customer service standards when dealing with challenging calls/situations, Clovis-specific outreach and public education materials, and operational requirements and standards of the Franchise Agreement.

Our CSR training program builds on the basis for each CSR to understand not only how we conduct service operations and decisions, but also why we make service decisions.

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Caglia Environmental | Section 5 Customer Service Plan | Page 144 comprehension of Call Center operations and collection services, rates, diversion programs and other pertinent information specific to the City of Clovis. In addition to extensive employee training, we utilize a third-party to conduct “secret shopper” calls to audit our customer service and use these interactions to enhance our training programs companywide.

Customer Service Academy
We currently have in place our customer service academy, designed to empower our CSRs with the essential skills needed to effectively work with coworkers and customers and be successful. This program ensures we are helping our CSRs personalize customer interactions. To ensure personalized customer interactions, we focus our academy on:

Understanding customer expectations
» Navigating and familiarizing new employees with systems and processes » Familiarizing new employees with contract language and rates » Understand the culture of Caglia Environmental Corporate Social responsibility and ethical practices
Effective and clear communication
» Effective use of Scripts
» Phone and email etiquettes
» Teaching empathetic communication and active listening 629
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Caglia Environmental | Section 5 Customer Service Plan | Page 145 Quick response and attention to timeliness
» Use of RingCentral and monitoring response times adjusting to procedures is needed to meet customer service goals
» Automated templates and web requests
Consistency in the quality of customer service across all departments » Unified training ensuring all CSRs are consistent across the companies, with communication, expectations, company policies, and customer service best practices
» Standardized responses
Continual training and
empowerment
» Access to information
» Empathy training
» Clear guidance
» Feedback and coaching
» Comprehensive training
program
The academy is a 3-month program. Once hired our employees are placed with a mentor (tenure employee) whom will work with them closely on building the essential skills needed to give our customers a holistic customer service experience, placing the customer at the center of our business.

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Caglia Environmental | Section 5 Customer Service Plan | Page 146 Missed Collection Complaints
Our commitment to customer service
will ensure that when
we handle Customer
Complaints related to
missed or incomplete
Collections, we will not question or
contest the Customer’s claim that the
Collection was missed or incomplete,
even in cases where the route driver
recorded the Container(s) in question as
already “Collected” or “not out.”
Schedule for Resolution. If the driver
does not leave a Non-Collection Notice
(NCN) at missed collection complaint
locations, the following procedures will
occur:
 Missed or incomplete collections
will be resolved by returning to
the service address and
completing the collection and for
missed collections received by
3:00pm on a working day, Caglia
will service the location on
the same working day.
 For missed collections that
are received after 3:00pm on
a working day, Caglia will
service the location on the
following working day.

Courtesy Collections. In the event that
a customer: (i) reports that their
container(s) were set out after Caglia’s
vehicle had already passed the location
for scheduled collection; (ii) does not
claim that Caglia missed the collection;
and, (iii) requests that Caglia returns to
service their containers, we will return
to the address and provide a courtesy
collection by the end of the following
working day at no charge if the
customer acknowledges, and Caglia
documents in writing, that the event did
not constitute a missed or incomplete
collection event by Caglia. No more
than three (3) courtesy collections for
admitted late set outs will be provided
per calendar year.

Daily Missed Collection Report. A
report of missed collections will be
generated on a daily basis and
submitted to the City.
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Caglia Environmental | Section 5 Customer Service Plan | Page 147 Non-Collection Events
Deliberate non-collection occurs when drivers find the service location in a condition where collection would be prevented due to various reasons. Most common types of non-collection are from excessive contamination, overflowing containers, improper set out, blocked containers, and other situations that prevent the collection vehicle from servicing the container.

Drivers are sent out on their routes with Non-
Collection Notices (NCNs) that are left on the
container or at the service address to inform
the customer on why collection services were
not provided. The NCN will inform the customer
of the reason(s) for non-collection, include the
date and time, describe the premium charge for
a return service, and the additional fee to
collect the materials as solid waste if they are
too heavily contaminated. NCNs are left with
the customer and the driver documents the
non-collection in the onboard computer system
with a photograph that is uploaded to AMCS.

An example (on the right, of the NCN is shown
below and the other side will have the reason
for the NCN (eg. contamination, blocked
containers, etc.).

As each driver returns to the yard with their
AMCS tablet that documents all of their notes,
service issue, or concern from the premises the
NCN was left, including any necessary photos.

This information can be used for a follow-up by
our Diversion Coordinator or Route Supervisor
can be created, if necessary, for customers that
continuously receive NCNs. We are able to
query our database by code and generate
reports, allowing us to quickly obtain data and
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Caglia Environmental | Section 5 Customer Service Plan | Page 148 run reports listing concerns and outcomes for a certain issue within a certain timeframe and by route.

Communicating in a written manner and annotating all communication in AMCS allows us to make sure we are informing our customers of any issues in a timely manner. If a customer contacts us regarding an NCN left by the driver, the CSR can quickly lookup the exact reason for non-collection and provide appropriate assistance. By reviewing NCNs and driver notes via specific reports generated in AMCS, we can pinpoint customers, contact them and provide additional resources, outreach, and technical assistance to maximize customer satisfaction and increase diversion through targeted outreach efforts.

Upon request from the customer, we will service containers that received NCNs within one (1) working day of request if the request is made at least two (2) working days prior to the regularly scheduled collection day. Customers will be billed for the extra collection service event (“extra pick-up”) at applicable City-approved rates. Customers will be made aware of the premium rate for service when the request is made.

Website
Our website (www.clovisrecycles.com) is designed to be a one-stop resource for exciting news, collection and diversion information, customer service activities, along with helpful resource links, and much more! Caglia also uses various social media outlets to provide relevant information and updates on upcoming events. For our operations in the City of Clovis, we will create a dedicated page for our Clovis customers that will include all approved rates, electronic 633
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Caglia Environmental | Section 5 Customer Service Plan | Page 149 versions of public education and outreach materials, and provide the public with the ability to e-contact Caglia via email or service request forms to ask questions, request/schedule services, or provide compliments/complaints. We will also deploy a 24/7 Chat Support on our website that allows customers to receive immediate responses to common questions on our website that allows customers to ask questions quickly and get immediate responses.

Customers can utilize our website to pay bills, confirm collection days, and review current services. Our website has the ability to track and record visitor logs, page visitation counts, number of web-based bill payments per month, number of website- submitted complaints per month, a summary of customer complaints and resolution reporting, and many more customizable features for detailed performance reporting.

Reports will be formatted in a manner that is acceptable and approved by the City.

Mobile Phone App
In addition to our website, we are committed to implementing modern customer service options that provide customers with additional avenues to reach out to us for service-related issues. As a part of this commitment, Caglia will develop a Mobile App which will offer our customers multiple ways to communicate with our CSRs.

Customers will be able to download the App and input their service address so they can see their collection days, request a curbside bulky item pick-up, be connected to the website to pay their bill and receive educational information on where materials can go. Alternatively, instead of having to download an app to their device, they can visit our mobile-first website at www.clovisrecycles.com.

Caglia will work with the City as the App is developed to collaborate and share ideas to make sure all questions are fully addressed.
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Caglia Environmental | Section 5 Customer Service Plan | Page 150 6 Electronic
Monitoring &
Communication
System
This Section describes proven,
management and customer service
systems that Caglia has been
utilizing for years and will deploy in
the City of Clovis. The backbone of our solution
for maintaining collection performance, route
management, billing operations, and customer
service systems is one developed and supported
by AMCS Group. Caglia has been utilizing the
AMCS suite of software for more than 10 years
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Caglia Environmental | Section 6 Electronic Monitoring | Page 151 AMCS Software Suite
Waste industry professionals designed the AMCS
software suit, which can be customized based on our
specifications and the City’s preferences. The AMCS
platform is a cloud-based software platform providing
streamlined, scalable solutions to automate, connect
and digitize activities in the waste and recycling industry. Combining waste industry- specific functionality, sophisticated e-commerce solutions, and innovative on-vehicle technologies, AMCS’ integrated waste management and recycling software optimizes all areas of our collection, processing, customer service, routing, and billing operations.

Additionally, with AMCS, we have the capability to store photos, documents, and much more with the electronic filing cabinet available on each account, view tasks, appointments, scheduled services, and other items by viewing the color-coded electronic calendar, and utilize various dispatch screens to assign work orders and/or services to drivers and vehicles.

Additional information on the AMCS database and
customer service software system is available on their
website: www.amcsgroup.com.
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Caglia Environmental | Section 6 Electronic Monitoring | Page 152 RingCentral Phone System
We understand the importance of exceptional customer service for the City of Clovis, residents and businesses. To meet this need, we leverage the comprehensive capabilities of our RingCentral communication system. This state-of-the-art platform allows us to handle high call volumes efficiently and provide unparalleled support to the community. Our RingCentral system can deliver in-depth analytics tailored for the City of Clovis, offering detailed reports on key performance metrics such as average call wait times, call volume capacity, customer satisfaction levels, and call resolution rates. This level of transparency enables us to monitor and optimize our services continually, ensuring residents receive prompt and effective support.

The system’s unified
interface seamlessly
integrates voice, video, and
messaging, allowing our
customer service team to
manage communications
across multiple channels.

This ensures that no
inquiry goes unanswered,
whether it's during peak
call times or off-hours. Additionally, RingCentral's robust AI tools facilitate automatic note-taking and real-time insights, further enhancing our ability to serve the residents of Clovis efficiently.

With advanced features like real-time call monitoring, customizable routing, and secure data management, we can guarantee both the reliability and safety of interactions. Our RingCentral infrastructure is trusted globally for its high availability (99.999% uptime) and secure operations, making it the perfect solution for a city that values dependable service.

We are confident that our technology will elevate the customer service experience for the City of Clovis, ensuring that every resident receives the prompt and thorough assistance they deserve.
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Caglia Environmental | Section 6 Electronic Monitoring | Page 153 The benefits and capabilities of the RingCentral suite of CSR Call Center operations include the following:
» Easily manage incoming and outgoing calls and caller IDs. » Set up and manage call paths quickly based on business hours, team availability, or custom rules without IT support.
» Whisper, monitor, barge, or take over customer calls to train CSRs and ensure superior customer satisfaction.
» Use greetings and keep callers entertained and informed with music and messages during their wait times.
» View a complete record of inbound and outbound calls, voicemails, and faxes, synced across all devices in real time.
» Record calls manually or automatically and store them in the cloud for easy access to customer insights and to provide training.
» Use IVR systems to determine the caller’s purpose through a series of automated questions and answers and forward responses via automatic call distribution for proper queuing and assignment to CSRs. » 24/7 Chat Support will provide instant responses to common questions, consistent service information, and access to service schedules. There will be a seamless transition to live CSRs, as needed, during business hours for more complex questions or inquiries.
» 24/7 Chat Support is ideal for handling simple queries, freeing CSRs to address more complex issues with
customers. Rule-based chatbots
generate pre-set responses to
keywords and can take care of
higher-level interactions.
» Track and analyze key metrics
relating to call and text volume,
queues, and staffing levels in
real time, and look back on
historic performance to
measure progress and
implement improvements.
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Caglia Environmental | Section 6 Electronic Monitoring | Page 154 Additional features of our CSR Call Center operations include the following:
 Multilingual Assistance Our CSR Call Center currently has bilingual capabilities (English and Spanish) to communicate efficiently with residents and businesses.

RingCentral offers expanded translation services for more than 20 different languages.
 Staggered Shifts To accommodate breaks and enhance CSR coverage throughout the day, we stagger CSR start and end times, some CSRs begin at 7:30am and others finish their shift at 5:30pm.
 Call Log The integrated RingCentral phone system and AMCS records and imports data from calls: date, time, duration, name of caller, reason for call, and action taken. CSRs are trained to use the proper database codes to facilitate the tracking and reporting of useful and required information.

Caglia Environmental plans to integrate the Krisp AI Live Interpreter seamlessly with its existing phone system,
RingCentral. This integration will allow real-time multilingual support in over 20 languages, including Spanish, Punjabi, and Hmong, enhancing customer service without disruptions to the current infrastructure. By augmenting bilingual staff efforts with this advanced tool, we will ensure faster response times and clearer communication. This
approach directly supports Clovis’s
diverse community, ensuring that
all
residents receive high-quality,
inclusive customer service
that reflects the
City’s
commitment to
accessibility and
efficiency.

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Caglia Environmental | Section 6 Electronic Monitoring | Page 155 Screenshots of RingCentral CSR Call Center Reports & Dashboard

Management Procedures
Ensuring that customers are
satisfied with our services helps
minimize customer complaints.

In order to increase overall collection services and diversion programs effectiveness, customer satisfaction and positive interaction is key. Because AMCS integrates all aspects of our collection, dispatch, routing, customer service, and billing operations to seamlessly and efficiently provide excellent customer service, we can collect data that allows us to itemize specific issues for our operations team, so they can monitor concerns and ensure that any operational problems are addressed quickly. A few examples of the issues and resolutions that could be experienced and always specifically tracked include: Missed Pickups, Noise Complaints, and Spills, which are described in detail below:
 Missed pickups Our goal is to have zero missed pickups; however, this is not always realistic. Our policy is that as long as we still have a driver in the area at the time a missed pickup is reported, we will return to service the customer that day. In the event we have left the area, we will send the Route Supervisor to quickly collect the missed items. We will return to service the customer the same day for all missed service reports received before 12:00pm; missed pickup reports received after 12:00pm will be serviced the following workday 640
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Caglia Environmental | Section 6 Electronic Monitoring | Page 156 before the end of the day.
 Noise Complaints Noise complaints tend to occur when we have an intersection of commercial routes near residential areas. Through collaboration with businesses, residents, and the City of Clovis, we can make every effort to minimize noise impacts. Also, because our fleet in Clovis will run on CNG, we anticipate noise complaints will be minimal; in fact, some residents forget to put their carts out on their service day because they no longer hear the truck approaching!
 Spills When a customer reaches out to our CSR Call Center to report a vehicle leak or spill, the CSR will promptly inform the driver who will inspect their vehicle for any potential leaks. Additionally, the Route Supervisor will be notified of the nature of the leak or spill as well as its location. CSRs will instruct the customer to avoid the spill and inform them that Caglia will respond immediately. A supervisor would then proceed to investigate the spill at the address and some cases, if the driver is still in the vicinity, they will be contacted on the radio and given the location and type of material. Drivers are trained to respond to minor spills and have spill kits on each vehicle to quickly and safely clean up oil spills, if necessary. The Route Supervisor’s vehicle will be equipped with spill kits capable of cleaning up minor fuel and oil spills. For a major spill, the Route Supervisor will arrive at the site, evaluate the situation, and in the case of a serious or dangerous hazardous waste spill, a specially trained and equipped hazardous waste contractor using State and Federally approved methods will be deployed. The Route Supervisor will maintain all necessary emergency response, notification, and response procedure records. 641
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Caglia Environmental | Section 6 Electronic Monitoring | Page 157 Database Accessibility
Accessibility to the AMCS database for off-site users is managed through terminal services. Network access is granted, and users of the system are assigned access rights, which are limited based on department and position. Appropriate City staff will be assigned a user ID with access rights to view real-time route status and work orders, current account data, service levels, account notes, and numbers and types of complaints and/or compliments.

CSR Call Center Locations
Customer calls will be handled by our friendly and trained CSRs. Caglia’s CSR Call Center is housed at our Administrative Office in Fresno where our trained CSRs are available to handle calls in a manner that will offset caller wait times during periods of high call volumes (typically during the transition from the previous hauler). For additional information on the local Clovis office, refer to Section 5 of this Proposal.

Internal Performance Standards
The tools and experience Caglia has come to bear are relative to the Franchise Agreement in Clovis in many ways. Especially evident is the ability to detect, resolve, and prevent performance lapses with the management and customer service systems described throughout this Section. Employee training is also critical to ensuring serious performance lapses do not occur as well as an overall comprehension by all employees on the Franchise Agreement and regulatory requirements. We believe that success is rooted in proactive and preventative behaviors and by doing things right the first time!
We are committed to
transparency. The City will
have the ability to access
our database to view
reports in real-time.
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Caglia Environmental | Section 6 Electronic Monitoring | Page 158 Performance Measures. The Performance Measures Table provided in Appendix D describes the typical performance targets that will be used to measure our performance and compliance with the Franchise Agreement as well as the effectiveness and responsiveness of all our employees with contract and regulatory requirements based on the five performance areas listed in Exhibit F of the Franchise Agreement.

Service Quality & Reliability. To address missed collections, all customer complaints related to missed pick-ups are recorded in the AMCS system as an integral part of our operating procedures. Our drivers receive training on identifying no setouts and other reasons for issuing Non-Compliance Notices (NCNs). This topic is also included in field observations and discussed during safety meetings, with progressive employee discipline, applied as necessary. Our drivers understand the profound importance of addressing these situations with care and diligence.

At Caglia, we go beyond logging incidents; we meticulously track and report a wide array of concerns through the AMCS system for a variety of issues: missed connections, failure to rectify missed connections, failure to return empty containers, failure to replace used oil recovery kits, failure to address spills, property damage, and damage to public streets. Additionally, all customer concerns and complaints are systematically tracked in the AMCS system. Caglia is dedicated to delivering the highest quality and most reliable service possible.

Collection Quality. Caglia is committed to maintaining high standards of collection quality. By addressing issues such as unauthorized hours of operation, improper container placement, and spills of vehicle fluids, Caglia ensures the use of new, reliable equipment along with a comprehensive program. These approaches minimize fluid leaks and include training for drivers on the proper placement of containers. 643
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Caglia Environmental | Section 6 Electronic Monitoring | Page 159 Facilities. Caglia’s AMCS system is designed to address the disposal of targeted diversion materials, the failure to conduct route audits, contamination monitoring, the issuance of contamination notices, and the mixing of materials during collection. Our drivers receive comprehensive training on all aspects of our facilities and the requirements outlined in the Franchise Agreement.

Reporting & Records. To address issues related to late report submissions, inadequate maintenance or access to records, misleading or inaccurate reporting, untimely correction of inaccurate data submissions, and insufficient maintenance or access to information systems, Caglia will implement internal tracking and conduct monthly meetings with department supervisors. These meetings focus on ensuring the accuracy and timeliness of all report components. Issues will be discussed during monthly sessions and monitored through a company-wide compliance calendar that includes important dates and reminders. Caliga has demonstrated our commitment to maintaining transparency and accuracy in our reporting procedures for all our existing Cities. We look forward to bringing this to the City of Clovis.

CSR Call Center Performance Metrics
The AMCS suite of software is specifically designed for the waste industry and stores customer information that is linked to the AMCS Mobile Workforce Tablet, providing route management and directions in real-time for drivers and the Route Supervisor.

This software enhances productivity and customer service, allowing CSRs to register customer details, track interactions, and provide live updates to customers, which is a significant part of our approach to providing excellent customer service to the City.

In case of service failures or customer concerns, we address them promptly and transparently. Customers will have the ability to voice their concerns via phone, website, Google business pages, and in person at our local Clovis office.

Once a complaint is resolved, it is documented and closed in the AMCS system. We have an exemplary record and have a missed pick-up rate of less than .004% of daily collections which include courtesy service for containers that are not set out, overloaded, or blocked. We have thoroughly reviewed the Agreement and are committed to providing all necessary and required reports in a format agreed upon by the City.

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All reporting and recordkeeping requirements will include required data and information as described in Article 6 and Exhibit D of the Franchise Agreement and will be provided in a mutually agreed upon format. Caglia generates quarterly and annual reports as required by the other jurisdictions we currently serve and reports for the City of Clovis will include the following information:
 Tonnage collected, diverted and
disposed
 Customer account data (number
of customers, routes, trucks,
etc.)
 Summary of public education,
outreach, and technical
assistance activities
 Billing data and/or discrepancies
 Complaint/Compliment logs
 Missed pickups
 Website analytical data

Daily Reports
• Complaints and Missed Collections: We track customer complaints and missed collections daily, providing municipalities with a breakdown of the issues and the steps taken to resolve them. Route Performance: We provide daily route statistics, including collection volumes, driver performance, and any deviations from standard operating procedures.

Additional reports customized to the City of Clovis
Agreement will be provided.
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Caglia Environmental | Section 6 Electronic Monitoring | Page 161 Monthly Reports
• Billing Recaps and Revenues: A detailed breakdown of customer billing, including total revenues, delinquent accounts, and billing adjustments. • Franchise Fees: A clear summary of franchise fee calculations and payments. • Collection Route Statistics: In-depth analysis of waste collection performance, including the number of collections per route, efficiency, and route optimization metrics.
• Preventative Maintenance Intervals: An overview of the maintenance and servicing performed on our fleet of vehicles.
• Waste Diversion: Monthly reporting on the volume of recyclable materials collected and diverted from the landfill.

Annual Reports
• Special Events: A summary of special events, such as community clean-up days or mobile collection events, including the amount of waste collected and the level of community participation.
• AB1826/AB341/SB1383 Compliance: Detailed reports on compliance with California’s recycling and organic waste laws, including diversion rates, progress towards mandated diversion goals, and strategies for improving compliance in the future.
• Sustainability and Market Performance: A review of local recycling and organics markets, including current market trends, pricing, and opportunities for expanding waste diversion efforts.
• Regulatory Compliance and Auditing: A comprehensive summary of all regulatory compliance activities, including audits, reporting requirements, and any corrective actions taken during the year.
• Safety Training: An overview of all trainings required and performed. • Operating Assets: A complete list of all assets used in the performance of the agreement.

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6.1 Environmental Issues
Excluded Waste Management
To ensure public safety, we clearly
communicate through all our
various methods of providing
education and outreach to residents
and businesses on how to properly
dispose of Household Hazardous
Waste (HHW), sharps, and other
hazardous/ excluded materials,
including resources for drop-off,
collection, and safe handling
procedures. Even with all the tools
and resources made available to
customers, occasionally hazardous/
excluded wastes are improperly
thrown into recyclables and/or
organics containers.

We have developed the following
protocols to ensure public and
employee safety and care is taken
when HHW and excluded wastes are
found.
» Identification: Caglia’s drivers are trained to identify HHW during collections using the cameras located in the hopper.
» Documentation: HHW contamination reports are generated using the onboard cameras and AMCS software system to accurately record the service address and date/time of occurrence. The photos and data are used to notify customers of the hazardous/ excluded materials entering the waste stream. After providing the initial notification, our Diversion Coordinator will meet with the customer and provide additional education, outreach, and printed materials and other resources available to limit contamination.

Caglia has seven (7) Certified Hazardous
Waste Operations and Emergency Response
(Hazwoper) professionals on our staff.
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Caglia Environmental | Section 6 Electronic Monitoring | Page 163 » Compliance: Caglia is current on local, state, and federal regulations for HHW and excluded waste and ensures full compliance with disposal and recycling requirements.
» Emergency Response: Training on HHW and emergency response procedures is completed in accordance with OSHA's Hazardous Waste Operations and Emergency Response Procedures, or commonly known as Hazwoper.

Hazardous/Excluded Waste
Protocols at CARTS. In the event
that load checkers and/or
equipment operators identify
hazardous/excluded waste in the
recyclables loads during unloading
at the CARTS MRF, the items will
be safely removed and stored on-
site in approved, clearly labeled
storage containers. We will arrange
for the safe removal of the wastes
by permitted haulers in accordance
with regulatory requirements.

Caglia will attempt to identify and
recover the cost of disposal from
the generator, if necessary.

Litter Abatement Program
Refer to Section 9 for a detailed description of Caglia’s Litter Prevention & Abatement Plan.

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Caglia Environmental | Section 6 Electronic Monitoring | Page 164 7 Public Education
& Outreach Plan
Caglia is committed to designing,
implementing, and maintaining
public education, outreach, and
technical assistance programs that are
compatible with customer needs, engage with
residents and businesses to successfully
achieve diversion goals, and are effectively
integrated with our operations.
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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 165 Our outreach strategy focuses on improving our customers’ understanding of the benefits of and opportunities for source reduction, reuse, recycling, composting, and minimizing disposal.

Prior to start of services on August 1, 2025 (and by June 1st of each year following), Caglia will develop and submit an annual Public Education Plan to promote programs designed by the City and performed by Caglia. We understand that the City of Clovis places the utmost importance on effective public education and outreach. The Public Education Plan will follow the requirements of Exhibit C of the Franchise Agreement and address the following:
» Specify the target audience for services provided and determine the evolving needs and capabilities of all customers.
» Include upcoming promotions for ongoing and known special events. » Identify program objectives, individual tasks, public education materials to be distributed, opportunities for expanded partnerships, and recommendations for increasing participation to maximize diversion.
» Analyze the continually evolving State legislation environmental regulations to ensure compliance at the State and local level.
» Develop a timeline for implementation.
» Describe annual public education budget expenses.

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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 166 Public Education & Outreach Programs
Caglia’s dedicated outreach team will assess, review, modify, and adapt our public education, outreach, and technical assistance programs to keep them fresh and current. The proposed Public Education Plan will be updated and replaced, as needed, to ensure that it is the most effective possible for the City of Clovis. Our goal is to not only increase participation in recycling and organics programs but to positively affect behavioral change and exceed the City’s diversion and sustainability goals, creating a brighter, more sustainable future for generations to come.

The following outreach programs will be implemented to all customers in Clovis:

Outreach Programs: ALL SECTORS
Activity Description Distribution / Frequency
Newspaper
Advertisement
City-produced ad that explains
Caglia’s new programs.

This will be run 20-30
days prior to start date.

Public Service
Announcement (PSA)
City-produced PSA describing
Caglia’s new programs.

This will be run 20-30
days prior to start date.

Press Release
City-produced to advertise and
promote Caglia’s new
programs for each sector.

This will be run 20-30
days prior to start date.

Truck-side
Advertising
City-created content in
coordination with City’s
quarterly newsletters.

Ongoing & Quarterly.

SFD Outreach Programs. The following outreach programs will be implemented to all SFD residents (including townhomes) in Clovis:
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All printed materials will be posted on our website and available for download.

Activity Description Distribution /
Frequency
New Programs
Mailing
An initial mailing will be created by the
City and distributed by Caglia to SFD
residents explaining the program
changes in the new Agreement,
changes from the existing collection
programs to new programs, regulatory
requirements, and the effective date of
the change. Additionally, a holiday
schedule and a Residential Recycling &
expanded services guide will be
provided to each SFD.

This will be sent 45-60
days prior to start date.

Recycling Guide
A “Recycling Guide” will be produced
by the City and distributed by Caglia to
SFD Customers. At a minimum, it will
include information on collection
methodologies, set out instructions &
contact information, and acceptability
and necessary preparation of materials
for all SFD programs. A section of the
Recycling Guide will specifically
address proper methods of handling
and disposal of HHW.

Affixed (inside plastic
bag, zip-tied to handle)
to every SFD &
Townhouse Cart
delivered prior to the
start date & to all new
Customers.

Available by direct mail
annually &
downloadable from our
website.

Mandatory
Recycling &
Organics
Outreach
Activities
Distribute City-produced outreach
materials containing information to
assist the City with compliance with
various regulations related to SB 1383.

1 time annually.

Neighborhood
Group & HOA
Visits
Visit homeowner associations and
other neighborhood groups to
promote and explain the new recycling
and organics programs.

At City Contract
Manager or customer
request.

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All printed materials will be posted on our website and available for download.

Activity Description Distribution /
Frequency
Quarterly Bill
Insert
Quarterly bill inserts created by the
City will be distributed to inform
residents about topics as home
composting, proper handling of HHW,
E-Waste, & U-Waste, other
environmental topics, statistics, market
trends, and facts about programs
provided by Caglia. Our Annual Public
Education & Outreach Plan will define a
theme for each bill insert.

Included in each mailed
customer bill and
downloadable from
electronic customer bills
& our website.

Quarterly.

Corrective
Action (Non-
Collection)
Notices
A SFD oriented Non-Collection Notice
will be created and used in instances
where the customer places prohibited
materials in a container or fails to
properly prepare or set-out containers.

As needed.

Seasonal
Program
Notifications
All SFD residents will be provided
seasonal advertising for scheduled
neighborhood clean-up days,
Christmas tree collections, and any
other seasonal or periodic programs.

The seasonal notifications will provide
the schedule, acceptable and
prohibited materials, and set-out
requirements for each program.

This will be sent at least
14 calendar days prior
to event..

MFD Outreach Programs. The following outreach programs will be implemented to all MFD complexes and residences in Clovis:
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All printed materials will be posted on our website and available for download.

Activity Description Distribution /
Frequency
New
Programs
Mailing
An initial mailing will be produced by the City
and distributed by Caglia to all MFD units
explaining the program changes in the new
Agreement, changes from the existing
collection programs to new programs, new
regulatory requirements, and the effective date
of the change.

This will be sent
45-60 days prior to
start date.

Recycling
Guide
A “Recycling Guide” will be produced by the
City and distributed by Caglia specific to MFD
Customers and updated versions of the guide
as needed. The MFD Recycling Guide will
include information on collection
methodologies, set out instructions, contact
information, and acceptability and necessary
preparation of materials for MFD programs. A
section of the guide will specifically address
proper methods of handling and disposal of
HHW.

This will be sent
one time 20-30
days prior to start
date & as needed.

Technical
Assistance:

Diversion
Opportunity
Assessments
Diversion Opportunity Assessments will be
offered to MFDs at least once per year to
promote participation in diversion programs.

Site walks and trainings will be conducted to
identify areas of generation, collection, noting
areas for improvement and replenishing
additional educational materials. Our Diversion
Coordinators will make recommendations for
waste reduction, source separation,
contamination prevention, and service level
and/or frequency modifications. We will submit
reports quarterly to the City that documents
the MFD properties targeted, the existing
service levels, recommendations made, and the
outcome of technical assistance provided.

One time annually
to each MFD
customer.

Offer in-person
meetings to each
MFD customer, plus
follow-up meetings
with customers, as
needed or upon
request.

Move-In Kits /
Move-Out
Reuse Guides
We will prepare and distribute a “Move-In Kit”
and “Move-Out Reuse Guides” for property
managers and owners at MFD premises to
provide new and leaving tenants. At a
minimum, Move-in Kit will include a MFD
Recycling Guide, an in-home recycling
container, and stickers and/or magnets that
clearly define the accepted and prohibited
materials. The Move-Out Reuse Guide promotes
donating and reusing slightly used items
(furniture, clothing, etc.) and includes other
helpful information for MFD residents that are
moving out of the complex.

Distributed during
Diversion
Opportunity
Assessments and
available upon
request.
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Activity Description Distribution /
Frequency
Workshops
Our Diversion Coordinators will offer and
respond to requests for meetings and
workshops at MFD complexes that
demonstrate to property managers and
residents, in a hands-on interactive format,
how to participate in the various collection
services and diversion programs.

At customer’s request.

Education
Materials for
Employees /
Tenants
We will provide City-produced public
education materials, required by SB 1383, for
property manager/owner distribution to all
employees, contractors, tenants, and
customers of the property. The materials will
include information about organics recovery
requirements and proper separating. MFD
property managers/owners may request
these materials more frequently if needed to
comply with the SB 1383 requirement to
provide information to new tenants before or
within 14 days of occupancy.

One time annually or
more frequently upon
customer request. Also
available online.
“How-to”
Guides:

HHW, E-
Waste, U-
Waste, &
Excluded
Waste
Utilizing content and a format approved by
the City, we will incorporate into our
“Recycling Guides” a “How-To” section on the
proper handling and disposal of HHW, E-
Waste, and U-Waste and will update the guide
as needed. We will coordinate with the MFD
owner or property manager to determine the
best way to distribute “How-To” Guides.
“How-To” Videos can also be produced
occasionally and will be available on our
website for viewing.

One time 20-30 days
prior to start date & as
needed.

Via mail & available for
download on our
website.

Christmas
Tree
Collection
Notification
Written notification will be created by the City
and provided by Caglia to each MFD property
manager/owner advertising the availability of
Christmas tree collection services, the
schedule, accepted and prohibited materials,
collection method options, and setout
requirements.

This will be sent at
least 14 calendar days
prior to event.

Via direct mail, e-mail,
or in-person.

Mandatory
Recycling &
Organics
Outreach
Activities
We will disseminate outreach materials
containing information that are compliant
with various applicable laws related to
Mandatory Recycling and Organics
Requirements (AB 341, AB 1826, & SB 1383)
to assist the City with outreach compliance
requirements.

One time annually.
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Commercial Outreach Programs. The following outreach programs will be implemented to all commercial customers and City Facilities in Clovis:

Outreach Programs: COMMERCIAL CUSTOMERS
All printed materials will be posted on our website and available for download.

Activity Description Distribution /
Frequency
New
Programs
Mailing
An initial mailing will be produced by the City
and distributed by Caglia to all commercial
customers explaining the program changes in
the new Agreement, changes from the
existing collection programs to new
programs, new regulatory requirements, and
the effective date of the change.

This will be sent 45-60
days prior to start
date.

Recycling
Guide
A “Recycling Guide” will be produced by the
City and distributed by Caglia to commercial
customers and updated versions of the guide
as needed. The Commercial Recycling Guide
will include information on collection
methodologies, set out instructions, contact
information, and acceptability and necessary
preparation of materials. A section of the
guide will specifically address proper methods
of handling and disposal of HHW.

One time 20-30 days
prior to start date & as
needed via direct mail.

Distributed during
Diversion opportunity
assessments.
“How-to”
Flyer:

Recyclable
Materials
We will prepare and distribute a “How-To”
brochure explaining the recyclable materials
collection services and diversion programs for
each general business type (restaurants,
office/commercial buildings, strip malls, and
large commercial businesses).

One time 20-30 days
prior to start date & as
needed via direct mail.

Distributed during
Diversion opportunity
assessments.

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Activity Description Distribution / Frequency
“How-to”
Flyer:

Organic
Materials
We will prepare and distribute a “How-
To” brochure explaining the organic
materials collection services available
and how to prepare organics for
collection for each general business
type (restaurants, office/commercial
buildings, strip malls, and large
commercial businesses).

One time 20-30 days prior to
start date & as needed via
direct mail.

Distributed during Diversion
opportunity assessments.

Recycling &
Organics
Posters
We will create, produce and distribute
recycling and organics posters that
provide graphic illustrations of
acceptable and prohibited materials
within each program.

Distributed during Diversion
opportunity assessments.

Downloadable versions will
be available on our website.

Technical
Assistance:

Diversion
Opportunity
Waste
Assessments
Our Diversion Opportunity
Assessments will be offered at least 1
time annually to each commercial
customer to promote recyclables and
organics collection. Recycling Guides
and How-to posters/fliers will be
replenished as needed and upon
request.

Additionally, our Diversion
Coordinators will perform site walk-
throughs of each business and discuss
the internal and external layout with
Site Managers/owners and identify
areas of generation, collection, noting
areas for improved operations and
provide outreach collateral and
educational materials. We will make
recommendations for waste reduction,
contamination prevention, and service
levels or frequency modifications.

Our Diversion Coordinators will
prepare and submit reports to the City
documenting commercial customers
targeted quarterly, the existing service
levels, recommendations made, and
the outcome of technical assistance
provided.

Offer one time annually
during on-site meetings with
each commercial customer,
plus follow-up meetings with
individual customers, as
required.

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Activity Description Distribution / Frequency
Quarterly Bill
Inserts
We will prepare and distribute quarterly
bill inserts that creatively inform
commercial customers about the cost
savings available from source reduction,
reuse, and recycling; tips for
overcoming common operational
challenges businesses have with
diversion programs; the environmental
benefits of buying recycled-content
products and statistics, market trends,
and facts about collection services and
diversion programs performed under
this Agreement (i.e. collected tonnage,
year over year increase/decrease,
markets for materials, what each
material is recycled into), as
appropriate.

Service-related announcements will be
included in bill inserts, as necessary.

Caglia’s Annual Public Education &
Outreach Plan will define themes for
quarterly inserts.

One time per quarter via
billing insert for each
commercial customer in
Clovis.

Corrective
Action (Non-
Collection)
Notices
We will produce a commercial customer
oriented Corrective Action Notice for use
in instances where the customer places
prohibited materials in a container or
fails to properly prepare or set out
containers.

As needed.

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Activity Description Distribution / Frequency
Education
Materials for
Employees /
Tenants
We will provide City-produced public
education materials, required by SB
1383, for property manager/owner
distribution to all employees,
contractors, tenants, and customers of
the property. The materials will include
information about organics recovery
requirements and proper separating.

Property managers/owners may request
these materials more frequently if
needed to comply with SB 1383
requirements.

One time annually or more
frequently upon customer
request.

Mandatory
Recycling &
Organics
Outreach
Activities
We will disseminate outreach materials
related to the mandatory nature of
recyclable and organic materials
collection services, upon request from
the City Contract Manager. Outreach will
be designed to assist the City in
complying with the outreach
requirements of various Applicable
Laws.

One time annually.

Edible Food
Generator
Education
Edible food generators will be provided
with information about Food Recovery
programs and requirements as well as
information and contact information for
food recovery organizations and
services in the region. Food waste
reduction techniques will be highlighted
for customers generating a large
amount of food scraps that are suitable
for recovery.

One time annually.

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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 175 Technical Assistance: Diversion Coordinator & Recycling Rangers We will provide all customers in the City of Clovis with the tools needed for achieving compliance with California’s many recycling regulations (like AB 939, AB 341, AB 1826, and SB 1383), as well as taking a proactive approach in meeting future anticipated requirements and regulations. Providing site specific technical assistance allows residents and businesses in Clovis to gain additional knowledge about Caglia’s recycling and organics collection services and diversion programs. Commonly referred to as “Diversion Opportunity Assessments”, these technical assistance activities are going to be provided annually to all residents and businesses.

Our Diversion Coordinator and Recycling Rangers will conduct the following activities during the Diversion Opportunity Assessments:
• A meeting with the property manager, owner, or other management personnel to discuss strategies to increase diversion through proper use of containers and collection programs.
• A complete walkthrough of each facility, complex, or business to evaluate the collection infrastructure, signage, placement of containers, and capacity. • An evaluation of the waste stream to identify special wastes and major contaminants.
• Recommendations for waste reduction,
contamination prevention, staff training,
and service level or frequency modification.
• Identification of a "champion" (ideally a
senior manager) at each commercial and
MFD building who can serve as a primary
contact and advocate for diversion
programs within the organization.
• Distribution of educational materials
including How-to posters/fliers, recycling
guides, signage, quarterly newsletters, and
other collateral to promote diversion
activities, educate tenants and customers, and meet the education requirements of AB 827, SB 1383, and other applicable laws and regulations. 660
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• Confirmation that the property is in compliance with all applicable laws and regulations.
• Compile monthly reports to submit to the City in accordance with Exhibit D of the Franchise Agreement.

The goal of the Diversion Opportunity Assessments is to properly identify the specific needs and challenges, provide resources for each MFD complex and commercial business, and make recommendations to increase recycling and organics program participation that effectively meet the needs of each complex or business. By promoting the use of uniform recycling containers and effective educational materials, we are enhancing City-wide participation in support of program continuity. Ultimately, the Diversion Opportunity Assessments will positively affect behavioral change.

Caglia understands the goals of the City-provided public education and outreach program and by interacting with MFD and commercial businesses each year, we can interact with our customers and provide additional compliance measures including, but not limited to, the following:
» Clearly define and explain excluded waste and
proper handling, storage, and disposal options
available; this includes proper disposal of
hazardous waste and sharps waste.
» Encourage customers to seek out packaging that
is readily reusable, recyclable, or compostable.
» Inform customers subject to Food Recovery
requirements under SB 1383 of their obligation to
recover edible food and actions they can take to
prevent the creation of food waste. We will help
customers connect with Fresno Metro Ministries
Food to Share Program for food donations and
register on the Too Good To Go App to sell end of
day food items.
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» Encourage the use of compost and
recovered organic waste products.
» Encourage customers to purchase
products/packaging made with
recycled content materials.

In addition, our Diversion Coordinator
will work with our Recycling Rangers
and ensure the following activities will
occur:
» Work to develop partnerships with and
incorporate City program and
educational activities into Caglia
activities, and vice versa.
» Participate and represent Caglia in
community activities.
» Oversee Customer satisfaction of all program services, as described in Exhibit B to the Franchise Agreement.
» Coordinate, produce and implement the annual education and outreach plan. » Provide all Customers with appropriate educational information necessary to make informed, environmentally forward decisions relative to waste reduction, reuse, and diversion activities.
» Assist in planning service needs for special events and large venues with a focus on effective source separation and increased diversion. » Create and distribute reports as required by City Contract Manager.

Dedicated Clovis Website
As mentioned previously, we will create a dedicated portion of our existing website to the City of Clovis where all customers can obtain service and rate information, public education and outreach materials, and contact our Diversion Coordinators to request additional materials and schedule tours, Diversion Opportunity Assessments, site audits, and more. All outreach collateral, How-to and educational videos, and links to numerous resources (including relevant web pages on the City’s website) will be available online for viewing and download.
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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 178 Corrective Notices
Refer to Section 5 for additional information on Non-Collection Notices (NCNs) and contamination notifications provided by our drivers when certain conditions warrant non-collection or contamination fees.

HHW, Sharps, E-Waste & Universal Waste Communications
Refer to Section 6.1 for additional details on our hazardous/ excluded waste communication and protocols for customers and employees.

School & Community Organizations Involvement
Presentations. Our Diversion Coordinators and Recycling Rangers will conduct workshops and presentations to
residents, businesses, homeowner and associations,
MFDs, service organizations, schools, City Facilities, and community groups throughout Clovis. Workshops will
cover the principles of the integrated waste hierarchy, Caglia’s collection services, recycling and organics
diversion programs, and various types of outreach and technical assistance that is available for free! By collaborating with residents, businesses, and community groups, we will foster increased participation in collection operations and diversion programs.

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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 179 participation in collection programs and increase/improve diversion at school and at home. Educational videos, children and activity books, recycling and composting curriculum, recycling and composting art activities, fun giveaways, and recycling and organics posters are excellent tools to engage with students and any videos will be made available on the Clovis portion of our website. Waste assessments, audits, and edible food access and recovery efforts can be performed for schools that are subscribing to our collection services.

Tours at CARTS Facility
Caglia is also excited to offer an engaging and educational virtual tour of our CARTS MRF designed specifically for students in the Clovis school districts.

Led by our team of knowledgeable Diversion Coordinators and Recycling Rangers, this interactive experience will bring students closer to the cutting- edge technology that powers modern recycling processes. Through a dynamic, up-close view of our MRF, students will get a firsthand look at the robots and automated systems that sort and process recyclables, transforming waste into valuable resources. The virtual tour will showcase the sophisticated equipment in action, including high-tech robots pulling recyclables from the conveyor belts with precision and efficiency.
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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 180 To make the experience as immersive as
possible, we’re not just offering a static
presentation—students will have the
opportunity to ask questions, interact with the
Diversion Coordinators and Recycling Rangers
in real-time, and learn about the importance
of recycling in their own communities. Caglia
is proud to collaborate with Clovis Schools to
provide this valuable educational opportunity,
which will not only highlight the latest
innovations in recycling technology but also
foster environmental stewardship and
sustainability among the next generation of
leaders. By offering this unique field trip, we
aim to inspire students to think critically
about waste reduction and how they can
contribute to a cleaner, more sustainable future.

"Lifecycle of an Item" will be an engaging
children's book created by Caglia and aimed at
teaching kids the basics of recycling, composting
and the environment. With illustrations crafted by
a talented high school students, selected through
a local art competition, this book brings to life the
journey of common household items showing
young readers what happens to items when
they’re recycled and how their actions can help
protect the planet. This empowers the next
generation with the knowledge to make
sustainable choices. In addition to being available
at our Clovis Branch location, it would be
distributed to CUSD elementary students and be
passed out by our Recycling Rangers.

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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 181 High School Scholarships. In addition to outreach
and public education activities at local schools,
Caglia will sponsor the Frank S. Caglia Environmental
Sustainability Scholarship for high school seniors in
Clovis that are planning to major in environmental
sciences/studies, sustainability, or engineering and
have at least a GPA of 3.0 or higher. After students
submit the application, two (2) recommendation
letters and an essay on environmentally related
topics/concerns, our team will review the submittal
package and select a winner from each Clovis High
School, five winners total, who will each receive $1,000. In addition, we offer the Sally’s Mural Fund that awards $5,000 a year directly supporting local artists in the community.

Field Trips & Demonstrations.

In addition to providing presentations at schools and other community organizations, we will also host tours of the CARTS MRF and can schedule equipment demonstrations, upon request. We are proud to be a true community member and love sharing our experience and collection and processing
operations with everyone!
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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 182 Organizations Caglia Supports
Caglia is proud to invest in our local communities. Below is a sample of the organizations we have supported over the years.

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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 183 Clovis Chamber of Commerce | Recycling Leadership
Awards 2025
Rich Caglia is “Clovis Businessperson of the Year”!
Jennifer Joaquin is “Clovis Ambassador of the Year”!
The Clovis Chamber of Commerce is proud to recognize Rich Caglia as the Businessperson of the Year and Jennifer Joaquin as Ambassador of the Year! The Chamber board will be honoring Rich Caglia and Jennifer Joaquin during The Salute to Business Award luncheon on Thursday, January 30, 2025, from 11:00am – 2:00pm. We are honored on their behalf and proud of their accomplishments in leadership and commitment to the Clovis Community.
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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 184 City & Special Events
In addition to supporting the
organizations listed previously, we
are thrilled to be a part of the
Clovis community and will
participate as often as possible to
not only assist with outreach and
diversion efforts, but to also get to
know the community we are proud
to serve. Refer to Section 3.8 for
additional information on Caglia’s
participation at City-sponsored
and other special events in Clovis.

Outreach Materials
Distribution
Refer to the Public Education & Outreach Program section above for a comprehensive list of outreach collateral types and distribution schedule.

Bill Inserts. Bill inserts will be designed, produced, printed, and included by Caglia for MFD and commercial invoices. Refer to Section 13 for additional information on bill inserts for Clovis customers.
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Caglia Environmental | Section 7 Public Education & Outreach Plan | Page 185 Subcontractors
Caglia will provide all public education, outreach and technical assistance staffing and will not use subcontractors.

Recyclable & Organic Materials Outreach Materials
In addition to educating residents on how to properly discard materials and reduce contamination, we also include information on why participation in our collection and diversion programs is important and how it benefits not only the resident, but the community as a whole. Below are a few examples of the materials we’ve produced to educate our community on WHY recycling is important. We will continue to incorporate the benefits to why participation in our recycling and diversion programs are such an essential aspect of being environmental stewards.

Annual Budget
Caglia will spend no less than two-hundred thousand dollars ($200,000) on outreach during the transition in Rate Period One and for each subsequent year thereafter. We will provide the City Contract Manager a detailed description of annual public education and outreach budget for review and approval for each rate year. At the conclusion of each Rate Period, any unused funds will be transferred to the City.

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Caglia Environmental | Public Education & Outreach Plan | Page 186 Green Circle Awards Program
The Green Circle Awards represents a transformative
approach to recognizing and promoting business recycling excellence within the community. This comprehensive
program goes beyond traditional recycling metrics by
establishing a dynamic evaluation system that measures not only diversion rates but also operational efficiency,
employee engagement, and impacts on the community.

Through quarterly site visits and detailed assessments, participating businesses receive ongoing support and recognition from our Diversion Coordinators for their sustainability achievements.

What sets the Green Circle Awards apart is its focus on continuous improvement and practical implementation. The program provides businesses with tangible tools and resources, including container optimization, staff training materials, and technical assistance, while simultaneously measuring their progress through a sophisticated 100-point scoring system. This approach ensures that businesses of all sizes can participate meaningfully while working toward achievable sustainability goals. The evaluation criteria specifically address key municipal priorities including waste reduction, contamination prevention, and community engagement, creating a direct alignment with the City's environmental goals and objectives.

The program's structure is designed to create a
lasting impact through its annual cycle of
assessment, recognition, and community leadership
development. Winners receive substantial benefits
including marketing opportunities, professional
documentation of their success, and platforms for
sharing their best practices with other businesses.

With the Green Circle Awards, Clovis
has the opportunity to establish itself
as a pioneer in sustainable business
practices while creating measurable
progress toward waste reduction and
environmental goals.
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Caglia Environmental | Public Education & Outreach Plan | Page 187 The Recycling Leadership Awards:

Recognizing Excellence in Business Sustainability
The Recycling Leadership Awards celebrate businesses that demonstrate exceptional commitment to sustainability
through innovative recycling practices, waste reduction initiatives, and environmental leadership. This
comprehensive recognition program evaluates businesses
quarterly and celebrates their achievements annually.

The Recycling Leadership Awards values the following areas to achieve environmental benefits: operations; container system efficiency, contamination rate, material sorting accuracy, collection system effectiveness, program maintenance, service level optimization, education & engagement; employee training programs, internal communication, recycling team activities, new hire orientation, program signage, regular updates, innovation & impact; waste reduction initiatives, creative solutions, community involvement, cost savings, environmental benefits, and leadership.

Evaluation Process: Quarterly Site Visits
Our evaluation team conducts regular assessments focusing on:
 Bin cleanliness & maintenance
 Proper material sorting
 Container placement & signage
 Employee participation
 Program documentation
 Innovation implementation
These comprehensive program structures ensure fair evaluation, meaningful recognition, and continuous improvement in business recycling and diversion efforts while promoting environmental stewardship and community leadership.

Winners of the Recycling Leadership Award receive a
benefit package including an annual award presentation
with photo, a media release & social media spotlight, a success story feature, and window decals. In addition,
winners receive business advantages like marketing
materials and community leadership networking, and
more. Caglia is excited to assist Clovis’ businesses with being recognized for their efforts and participation in the local economy and environmental sustainability.
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Caglia Environmental | Public Education & Outreach Plan | Page 188 8 SB 1383
Implementation &
Monitoring Plan
SB 1383 is a landmark California
recycling and climate change bill that
was signed into law September 19,
2016. The law was created to reduce the amount
of methane emitted by the state’s landfills by
recovering organic waste instead of disposing of
it. SB 1383 is the most ambitious and impactful
waste reduction and recycling law since AB 939
(which was signed into law in 1989). SB 1383
mandates that the state shall reduce the amount
of waste it sends to landfills by 75% by 2025, and
has an enforcement structure that will compel
generators, haulers, facilities, and jurisdictions
alike to participate in the effort.
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Caglia Environmental | Section 8 SB 1383 Implementation & Monitoring Plan | Page 189 Caglia Meeting SB 1383 with Pride
Caglia prides itself on being a forward-
looking hauler and aims to be the best
hauler in the region for meeting and
exceeding the goals set forth by the
State of California. As such, Caglia is
committed to implementing all the
required programs of SB 1383 in the
City of Clovis. Furthermore, our plans to
increase the City’s organics diversion,
coupled with improving recycling
programs and supporting source
reduction measures, sets the path for
us to bring the City of Clovis into fully
meeting the 75% diversion target.

All containers provided by Caglia to
Clovis customers will comply with the
technical specifications outlined in SB
1383 and feature appropriate labeling
to effectively communicate important
information to residents and
businesses. Waste materials are
being collected along designated
routes, ensuring they are directed
to the proper facilities.

Green waste, food waste, and other
organics will be brought to a local,
permitted compost facility capable of
processing the material to create
compost products. Recyclables will be
sorted at Caglia’s CARTS MRF for
sorting and processing to divert
materials to recyclers for recovery and
re-manufacturing. Unrecoverable wastes
sorted out as residue are sent to
permitted landfills for disposal.

Caglia understands our responsibility to
deliver all program elements mandated
by SB 1383 (and other applicable
regulations) for recyclable materials and
organic materials. This includes, at a
minimum, the provision of collection
services for recyclable materials and
organic materials, as well as
implementing education and outreach
initiatives, conducting contamination
monitoring (route reviews), and
ensuring accurate reporting for all
premises within the City of Clovis.

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Caglia Environmental | Section 8 SB 1383 Implementation & Monitoring Plan | Page 190 Green Bin Deployment
Caglia has placed special emphasis on providing organics diversion outreach to generators that both educates on how to use the organics bin, as well as why it is important to do so. This outreach has met the requirements under the law, improves the City’s diversion rate, and ensures our partners at the composting facility receives a cleaner feedstock for producing their compost products and soil amendments.

While performing our organics outreach, Caglia also keeps track of which generators meet the requirements for edible food recovery. Under SB 1383, businesses such as grocery stores, food distributors, and large restaurants are required to set aside edible food for donation. These donated foods will serve to lessen food insecurity, as well as provide another opportunity to keep food waste out of landfills.

Caglia collection vehicles will deliver organics to Green Valley Recycling for preprocessing into compost feedstock. Then GVR will haul the compost feedstock to Kochergen Farms for
Composting. Kochergen has committed to providing ample
capacity for the City of Clovis for the term of the Franchise Agreement. In addition, Caglia is planning on securing permits to improve its own organic waste processing at CARTS. Caglia plans to install organics waste pre- processing equipment, which will clean up contaminated organic waste streams by removing packaging and producing an organic waste slurry. This will serve to improve the diversion rate of Clovis, as previously unusable waste streams will be able to be recovered. The slurry produced from this process will be blended with green waste and then delivered for composting.
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Caglia Environmental | Section 8 SB 1383 Implementation & Monitoring Plan | Page 191 Caglia will provide Clovis with its generator and accounts lists to assist the City in implementing the edible food recovery programs that will nourish our community and uplift those in need. This effort embodies our compassion and commitment to making a meaningful difference in the lives of those in need while diverting organic waste from landfill.

Edible Food Recovery Support
Caglia partnership with the Fresno Metro Ministry's Food to Share program offers a comprehensive solution for food
waste reduction in Clovis through its food recovery and distribution network. The program rescues nutritious food from various donors including schools, retail outlets,
farmers, and food processors that would otherwise go to waste, and redistributes it to families facing food insecurity. With a fleet of five cargo vans and trained drivers who carefully document and track every pound of recovered food, the program ensures safe food handling while maintaining detailed records of their impact. In addition, inedible food waste is converted into renewable energy through a partnership with Colony Energy and Caglia Environmental contributing to improved regional air quality and reduced greenhouse gas emissions.

DONATE
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Caglia Environmental | Section 8 SB 1383 Implementation & Monitoring Plan | Page 192

For businesses looking to add dollars to their bottom line, Caglia promotes Too Good To Go's app as part of their
service package and assists food producers with
enrollment in the easy to use app-based marketplace
platform. Too Good To Go connects food businesses with
paying consumers to prevent food waste before it enters the waste stream. The app tracks food rescue and reduces the administrative burden while helping Clovis comply
with SB 1383. Too Good To Go is a global app that has a proven track record, saving over 121 million meals in 2023 alone. It is a win-win solution that reduces food waste, increases business profits, and provides affordable food access. "In 3.5 years of operations, Food to Share has directly and cumulatively recovered more than 2.5 million pounds of edible food that, along with other healthy food donations, now totals over 4 million pounds of food distributed to residents in underserved and disadvantaged neighborhoods in our City.

Caglia Environmental has been an ally, working partner, and supporter all along the way with Food to Share. Caglia had helped us to divert good food from landfills and even sponsored a fundraising golf tournament on behalf of Food to Share.

We hope you have the opportunity to work with
Caglia to experience their excellence as we
have."
Thank you, Caglia for Supporting Food Recovery!
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Caglia Environmental | Section 8 SB 1383 Implementation & Monitoring Plan | Page 193 Blue Bin Deployment
SB 1383 mandates recycling for commercial and residential customers, that all recycling bins be blue, that recycling routes are monitored for contamination, and most importantly, that generators are subject to fines for failure to implement recycling programs. Caglia looks forward to expanding a successful recycling program in the City that will identify new opportunities for diversion. All recyclables will be collected by Caglia and taken to our CARTS MRF for processing and sorting. We will work directly with the City to provide accurate and transparent public education and outreach as to what materials are recyclable, which items are destined for the organics container and/or other specialty recycling programs, and what materials end up in the landfill. We will support the promotion and use of reuse programs, waste reduction programs, producer responsibility guidelines, or other strategies to reduce the flow of unrecoverable materials to landfills and increase the jurisdiction’s recycling rate. This work will help Clovis prepare for upcoming changes to the recycling industry, such as those we will face with SB 54: Plastic Pollution Prevention and Packaging Producer Responsibility Act".

Contamination Monitoring
SB 1383 requires jurisdictions to regularly monitor each of their waste routes for contamination. This includes each of the three bin colors, for each collection route, at least once or twice a year. Jurisdictions are given the option of conducting the monitoring via route review or waste evaluation. Caglia is conducting contamination monitoring on behalf of several jurisdictions as Caglia has both the collection personnel and facility personnel available for such monitoring and reporting. Refer to Appendix G for details on Caglia’s Contamination Monitoring Plan.

Contamination Notices
We recognize customers may occasionally make mistakes on materials placed in the recycling and organics cart. We know no one is perfect but we strive to educate customers, so contamination is reduced, resulting in a cleaner material stream. On these occasions, drivers leave our standard contamination notices for communicating a friendly reminder of what material does not belong in the green or blue container.

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Caglia Environmental | Section 8 SB 1383 Implementation & Monitoring Plan | Page 194 will notify our team and CSRs and Diversion Coordinators will promptly get involved to provide additional information on compliance with our diversion programs. Refer to Appendix G for a sample letter provided to customers when contamination is found.

Waste Evaluations
CalRecycle offers facility-based waste evaluations as an alternative to the route review.

This option may be attractive for routes that are difficult to inspect on site. Caglia offers Clovis the capability of doing these waste evaluations at the Caglia facility, and Caglia has the requisite expertise to perform such evaluations to SB 1383 standards.

For routes examined Caglia would follow SB 1383 requirements and perform these evaluations twice annually.

Example of Madera County 2022 End of Year Compliance Report

MCR Particpation Numbers
Businesses June July August September October November December Those Subject to 341 197 196 196 196 196 196
Those not participating 0 8 0 0 0 0
Percent not participating 0% 4.1% 0% 0% 0% 0%
MFDs June July August September October November December Those Subject to 341 8 8 8 8 8 8
Those not participating 0 0 0 0 0 0
Percent not participating 0% 0% 0% 0% 0% 0% 0%
MORe Particpation Numbers
Businesses June July August September October November December Those Subject to 1826 468 467 467 467 467 467
Those not participating 95 85 85 85 74 54
Percent not participating 20.51% 18.20% 18.20% 18.20% 15.85% 11.56% MFDs June July August September October November December Those Subject to 1826 8 8 7 7 7 7 7
Those not participating 0 0 0 0 0 0 0
Percent not participating 0% 0% 0% 0% 0% 0% 0%
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Caglia Environmental | Section 8 SB 1383 Implementation & Monitoring Plan | Page 195 Compliance Review of Generators
By gaining access to the previous hauler’s
customer lists early during the transition
will be essential so we can upload and
analyze the data in AMCS integrated
tracking software, eventually generating a
comprehensive generator record. This
generator record is what is necessary for
the jurisdiction, or Caglia on behalf of the
jurisdiction, to meet the requirements of
SB 1383. Namely, Caglia will use this
record to conduct a “desk review” to
systematically identify levels of service
for each generator to meet each of the
generator service level monitoring criteria
and simultaneously meet all of the
recordkeeping requirements. Generators
who do not subscribe to organics
services, are identified and shared with
the City who can either exempt them with
a waiver, request self-haul
documentation, or move them into an
organics subscription program. Caglia
will have dedicated CSRs and Diversion
Coordinators available to assist
customers with subscription enrollment
and/or changes to the service levels
and/or container sizes. The City will need
to provide waiver information to Caglia so
we can complete these generator records
and ensure the City is in full compliance
with generator requirements.
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Caglia Environmental | Section 8 SB 1383 Implementation & Monitoring Plan | Page 196 9 Litter Prevention/
Abatement Plan
Caglia’s Litter Prevention and Abatement
Plan describes the activities that we
complete during regular collection of
recyclables and organics to ensure litter is not
created from collection operations.
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Cag
lia Environmental | Section 9 Litter Prevention/Abatement Plan | Page 197 Although many think of littering as deliberate, a large portion of litter generated today is unintentional. A major component of litter is generated from waste collection. The geography and climate of the region results in many days each year of particularly high winds, which allows for a higher possibility of waste on the curbside turning into litter.

Caglia is poised to tackle litter created during collection operations. Caglia prevents the creation of litter at the source, by extensively training drivers, providing secure receptacles for customers, and educating customers about the importance of properly disposing of waste and not creating litter. Caglia’s collection drivers and CSRs are trained on how to properly complete all collections without spilling and/or leaving litter behind.

Litter Prevention with Cart Collection
Cart collection is completed by an automated side loader vehicle that is equipped with a cart-tipper. If it is not required for the driver to exit the vehicle to complete cart collection, the driver will complete a thorough visual inspection after servicing the container to ensure that there is not any litter left behind. If the driver spots fugitive waste that has escaped before or during the collection process, the driver will exit the vehicle and pick up the litter by hand. If the driver is required to exit the vehicle during collection (for example if there is a difficult to reach container or overloaded cart) then the visual inspection will be completed from outside the vehicle.

This will allow for an even more extensive litter inspection. To minimize customer issues or inconveniences, our drivers are specifically trained and instructed to return emptied collection containers to their normal service location, ensure that cart lids are closed, and that any litter is cleaned up.

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Cag
lia Environmental | Section 9 Litter Prevention/Abatement Plan | Page 198 streams. Also training residents on the importance of securing materials inside the carts is key to reducing litter.

Litter Prevention with Bin Collection
Bin collection is completed by an automated front-load collection vehicle. The driver exits the truck to open a locked gate or bin, and, as required, positions the bin to be placed on the forks of the vehicle’s lift mechanism. After contents are unloaded into the hopper, the driver returns the bin and locks the gate, if required. To minimize customer issues or inconveniences, our drivers are specifically trained and instructed to return emptied collection bins to their normal service location, ensure that bin lids are closed, and clean up any litter. This is always completed with a visual inspection of the collection area after the waste is collected.

The driver observes the area for any waste that might have escaped from the bin before or during collection.

Litter Prevention with Roll-Off Collection
Unlike other haulers, all Caglia roll-off containers have covers to prevent waste from escaping. Every roll-off
vehicle is fitted with automated tarps to cover the loads.

Drivers complete a visual inspection of the area after
collection and if any litter or debris spilled out before or during collection, the driver exits the vehicle and cleans the area immediately. As needed, the driver records any comments about overflowing containers and communicates this to the CSRs where additional services are offered to roll-off customers with overflowing containers.
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Cag
lia Environmental | Section 9 Litter Prevention/Abatement Plan | Page 199 Overloaded Container Protocol
As noted, drivers will inform CSRs in the event a container is overloaded. Caglia ensures that customers are provided feedback on the requirement to keep materials inside the containers and CSRs are trained to follow the protocol below. » First Offense: T he first offense is collected as a courtesy to the customer. The driver notes the overloaded container into the onboard computer and the CSR is notified. The CSR then notifies the customer that the container was collected as a courtesy and subsequent containers that are found to be overloaded will be assessed a fee.
» Second & Subsequent Offenses: Upon noting a second offense, the drivers are instructed to not collect the material and inform CSRs. The CSR will notify the customer that a fee will be assessed because of the overfill. Should the customer correct the overfill, Caglia will service the container that same day at no charge.

Note that our drivers are
never compensated for
documenting enforcement
actions. Instead, they are
comprehensively trained to
ensure that our collection
programs do not result in
litter and the most effective
and respectful ways to
communicate these instances
to customers.
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Cag
lia Environmental | Section 9 Litter Prevention/Abatement Plan | Page 200 Notes: A photo of the overloaded container will always be taken and uploaded into their account details of the AMCS system. This will be used by Diversion Coordinators as an opportunity to educate customers on proper use of the containers so for maximum participation.

Community
Clean-up Days
Caglia provides opportunities
for the community to dispose
of materials that may not be
suitable for curbside
collection during the regularly
scheduled clean-up days.

Il
legal Clean-ups | Value Added Service
Caglia will provide up to 100 tons per year of free pick-up and recycling/disposal of illegally dumped materials in the City of Clovis. Our experienced, trained, and Hazmat Certified Staff will be happy to be a part of keeping Clovis Clean!
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Cag
lia Environmental | Section 9 Litter Prevention/Abatement Plan | Page 201 10 Skilled Driver
Recruiting, Training,
& Retention Plan
Caglia is prepared to perform reliable
collection operations and excellent
customer service to all customers in the
City of Clovis. In order to provide Clovis
with the best service, we take great care in
recruiting, training, and retaining a sufficient
number of skilled drivers.
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Caglia Environmental | Section 10 Skilled Driver Training| Page 202 z
Our Core Values
Workplace safety is a core value.

We are people and family centered.

Our companies are environmentally sensitive and responsible practices are firmly rooted in our values.
• Diversity & Inclusion
We value our employees' differences and contributions, so we actively encourage our employees' input on workplace matters.
• Supporting the Community
Our company initiates and actively supports community investments where we work and live. Philanthropy to our community is paramount.

Our donations focus on youth, veterans, education, and medical needs. • Preserving the Environment
We are committed to environmentally responsible policies and procedures. We conserve energy, purchase high-efficiency equipment and vehicles, minimize waste, and participate in community clean-ups. • Strong Ethics
The Caglia Family is proud to do business with integrity and respect. This shows in our decades of service to our customers, employees, and communities.
• Continuous Learning
We strive to continuously improve the way we operate and actively invest in our employees' training and development.
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Caglia Environmental | Section 10 Skilled Driver Training | Page 203 Employee Recruitment & Hiring
Caglia recognizes the value of recruiting
and hiring local employees and the
positive impacts that has on the
community and local economies. If
awarded the Franchise Agreement, we
will make a good-faith effort to recruit
and offer employment to existing and
eligible displaced drivers and
employees through a variety of means.

The primary objective is to hire the best
people, who embody our company
ethics and philosophies, and we are
committed to hiring qualified and local
drivers and staff. We anticipate
conducting new employee hiring at
least 3 months prior to the
commencement of services. We will
host a Recruitment Fair for employees
of the current hauler to meet with our
management team. Candidates will
learn about our company, upcoming job
opportunities, transition timelines,
and understand our recruitment,
training, hiring, and screening
process. In addition to the
Recruitment Fair, we will work
closely with local career centers to
encourage potential employees to
apply.

SAFETY Is a Core Value for
CAGLIA!
Safety Training
Safety is a Core Value at Caglia and our
goal is to have every single employee
return home safely to their families
after every shift! Over the years, we
have developed and refined an
advanced safety culture with supporting
infrastructure where employees are
trained to think, choose, and live from a
rigorous safety situation and standard.

Safety is viewed as the responsibility of
everyone in the Caglia family of
companies. We take strategically
planned steps to ensure safety in all our
operations, on collection routes, and at
our transfer/recycling facilities. Caglia's
excellent safety record is achieved by a
clear system of safety checks and
balances used daily combined with the
long-term retention of very skilled and
dedicated employees.
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Caglia Environmental | Section 10 Skilled Driver Training| Page 204 We bel
ieve in maintaining a healthy and safe workplace for all employees that is integrated into the driver’s daily operations. We implement an ongoing and cohesive safety and training program that encompasses the following key elements.

New Employee Orientation. All new employees are required to attend, participate, and demonstrate comprehension of the new employee orientation and safety training class.

In this class, company policies and standards are fully explained, and the following topics are covered in detail:
 Alcohol & Drug Free Workplace
o All drivers must undergo drug and alcohol testing.
 CA Department of Transportation’s Requirements & Pull Notice Program (PNP)
o Drivers operating heavy equipment must be registered and the DMV is notified immediately of any violations by drivers.
 Personal Protective Equipment Operations & Care
o Staff are provided uniforms, safety vests, hard hats, gloves, safety glasses, and ear protection.
o Each staff member is trained on proper PPE usage and care.  Hazardous Communication Procedures
o Drivers are trained on identifying, communicating, and handling minor hazardous wastes. Significant interactions are reported directly to the Supervisor, who intervenes as quickly as possible.  Spill Prevention & Contamination Training
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Caglia Environmental | Section 10 Skilled Driver Training | Page 205 o Drivers
are thoroughly trained on preventing spills (via pre- & post- trip inspections as well as when emptying containers).
 Collection Service Policies & Procedures
o Drivers are trained on operational and service requirements of the Franchise Agreement.
o Supervisors conduct routine driver ride-along audits and service observations to evaluate driver habits, identify training opportunities, and coach drivers on safety and customer service best practices. o Service reporting is done in the vehicle via the AMCS tablet on the route.
 Vehicle Safety & Operational Proficiencies
o Drivers perform daily pre-trip and post-trip inspections of their vehicles and report any concerns to Supervisors and maintenance personnel.
o Implementation of 3
rd Eye Cameras for safety and operational
compliance.
o Refresher training is conducted after incidents involving improper operation of the equipment.
 Recycling & Waste Contamination Communication Procedures o Drivers are trained on the proper use of containers and issue contamination notices to customers as needed to ensure the correct materials are collected.
 Injury & Accident Reporting Procedures
o Employees have access to customized training modules on environmental health, safety, and human resources topics using an online platform. 690
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Caglia Environmental | Section 10 Skilled Driver Training | Page 206 Freq
uent Safety Meetings. Mandatory
safety meetings are held
monthly with drivers and
operations staff to
discuss various OSHA,
safety compliance topics,
annual back-to-school warnings, fog
driving techniques, heat stress
warnings, tipping floor rules, distracted
driving prevention, and much more.

Weekly tailgate meetings are held with
drivers to discuss current safety or
service-related issues in order to be a
focal point of the driver’s daily duties.

Safety Postings & Signage. All required
safety postings and signage are
displayed in high-traffic employee areas
and on most equipment. Posting and
signage are in both English and Spanish
and include various safety reminders,
upcoming safety events, and employee
rights/benefits.

Saf
ety Record. Caglia’s safety record is
above industry average demonstrated
by our five year average workers
compensation experience modification
(X-Mod) rating of 0.75!
Duri
ng these past 5 years, we have had
ZERO serious industrial injuries. Our
safety culture ensures that employees
work in an environment that is free
from un-necessary workplace hazards
and employees are encouraged to
report any hazardous or dangerous
conditions so Supervisors and Managers
can quickly address these is-sues,
with zero repercussions to the
reporting employee.

Over the past five years we have
had no serious vehicle accidents or
moving violations. Our drivers take
pride in our excellent safety record,
and we are demonstrating our
stellar safety operations for the
communities we serve.
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Caglia Environmental | Section 10 Skilled Driver Training | Page 207 3rd Eye Safety Camera System. Caglia’s collection vehicles in the City of Clovis will be equipped with the AI-enabled 3rd Eye Camera System that provides additional lines of sight in the cab and hopper. Caglia implemented this system in our other collection fleets and utilize the additional operations information for driver safety coaching and early warning detection for thermal or fire events. It is also designed to capture video and audio inside and outside the vehicle when triggered by abrupt actions
such as braking, acceleration,
swerving, speeding, or collisions. It is
a great tool to help us identify and
address risky driving behaviors before
an accident occurs. The 3
rd Eye system
allows us to constantly monitor the
work environment, provide automatic
service verification, provide
contamination visibility, and
determine if vehicles are overloaded.
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Caglia Environmental | Section 10 Skilled Driver Training | Page 208 Smi
th5Keys System. A time-tested defensive
drivers' instructional system helps drivers see,
think, and act their way through various driving
environments, challenges, and changes that exist.

Caglia utilizes this effective training system for all collection vehicle operators to ensure accidents and incidents are minimal. The Smith5Keys are designed to provide drivers with the knowledge and skills to create three important things while driving:
• Space to maneuver their vehicle away from conflict.
• Visibility to detect danger and the potential for conflict with another vehicle or fixed object early.
• Time to react to volatile and complex driving environments.

Additionally, we host an annual half day defensive driving safety training offsite to enhance our safety culture and special guest speakers (California Highway Patrol and driver safety consultants) are invited to present on various topics.

Get Out And Look “G.O.A.L.” Training. In addition to the Smith System, drivers are taught to get out of the vehicle and look before moving the truck when they are unable to clearly see. Used in backing situations, overhead obstructions, and high pedestrian areas to make sure they know the surroundings before moving or operating the vehicle.
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Caglia Environmental | Section 10 Skilled Driver Training | Page 209 Driv
er Safety & Operations Assessments. After the driver has completed our initial company and safety trainings and demonstrated a thorough understanding of our safety program and operational expectations, the driver will be evaluated and assessed to make certain all safety and service/operational procedures are understood and followed properly. We will allow for sufficient training and time for drivers to get acquainted with driving their routes, demonstrating proficiency at on-board communications with CSRs, and completing all service collection functions at 100% operating proficiency. Additional drop-in visits will be available to drivers and mechanics that want to receive additional hands-on practice. Driver and mechanic training will be conducted at our Corporation Yard in Fresno. The Route Supervisor and/or Operations Manager will conduct final driver assessments and then the driver will start providing collection services in the City of Clovis.

Motivational Safety Programs & Incentives. Caglia has implemented several motivational safety/training programs that are used to incentivize, encourage and reinforce employees to maintain an accident and injury free workplace and reward good safety behaviors:
“Caglia Bucks” are rewarded to employees participating and answering questions in safety meetings, reporting unsafe work conditions, maintaining accident and injury free for a month, always wearing personal protective equipment (PPE), and sharing what they've learned from near miss accidents.

Driver safety checklists are completed by
the Route Manager and/or Operations
Manager when working with drivers.

Annual evaluations are completed by the
Supervisor where they ride in the vehicle
to evaluate all skills from driving, safety,
and customer service. Periodic
evaluations are done throughout the year
to maintain our standards.
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Caglia Environmental | Section 10 Skilled Driver Training | Page 210 Empl
oyees may redeem their “Caglia
Bucks” for prizes, which have included
televisions and gift cards from restaurants
and retailers.

Safety Bingo is a fun game used to show
appreciation for employees maintaining an
accident and injury free workplace. A bingo
letter is called each day the company goes
without a recordable incident, lost-time accident, property damage, or vehicle accident. The first person to get a bingo wins 25 “Caglia Bucks”. The winner's name is also displayed on a plaque in the safety training room.

Safety Appreciation BBQ: Each quarter that the company is without an accident or injury, we host and provide a fun BBQ for employees. We often distribute new hats, beanies, shirts, jackets and/or other great prizes.

DOT Inspection Program: 50% of the fleet is chosen on a monthly basis for a random inspection. In the evening, the Supervisor places between 6 and 10 little yellow dots in various places on the collection vehicle. In the morning, when drivers are completing their pre-trip inspections, they are required to pull the dots off the truck and bring them to the Supervisor. If driver finds all of the dots, they are awarded 3 “Caglia Bucks” per dot. If they do not find all the dots, additional training and review is conducted with drivers to ensure they are doing a thorough inspection of their vehicles.

Site Safety Committee: This Committee is comprised of one rotating staff from each department that meets monthly to develop new safety programs. The Committee reviews accident investigations and performs monthly safety inspections. Employees on the committee are rewarded with “Caglia Bucks”. $1,200 Annual Motivation Incentive: In addition to Caglia Bucks, we also have an annual incentive for drivers that excel in the following areas: avoiding accidents/injuries, treatment of equipment, paperwork completion, compliance with policies, customer service compliments, and attendance.

Driver Appearance & Conduct. Drivers are provided with clean uniforms that present a neat appearance and will conduct themselves in a courteous manner. Driver’s uniforms will be clean and have the Caglia logo along with the driver’s name. All drivers are required to carry their valid California Commercial class driver’s license and medical card.
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Caglia Environmental | Section 10 Skilled Driver Training | Page 211 Neig
hborhood Watch & Safety. Our drivers hit the road
early and often before the sun rises. This provides an
advantageous position to identify unusual or potentially hazardous/dangerous situations, particularly when equipped with comprehensive training to recognize signs of trouble.

We are often in your neighborhood throughout the day when you're not home, giving us the ability to witness and report suspicious or dangerous activity on your behalf. Residents of Clovis can count on Caglia drivers and staff to keep an eye on the neighborhood and do the right thing no matter what time of day! Our Very Own Community Hero! In 2020, one of our Madera County drivers witnessed fallen power lines that caused a fire in a resident’s yard. The driver immediately responded and attempted to contact the residents, but no one was home.

With his knowledge and prior training, he used a nearby water hose to extinguish the fire before it could reach the residence. He then called our CSRs, who contacted the homeowner and notified him of the situation. Emergency response teams arrived shortly after as well as PG&E to repair the damaged wires. The heroic driver and CSR were awarded a plaque of recognition by the Madera County Board of Supervisors for their outstanding efforts to keep the community safe!
Clovis residents can expect the same level of commitment to neighborhood safety.

Our t
ruck driver and CSR being recognized by the Madera County Board of Supervisors for their heroic efforts.
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Caglia Environmental | Section 10 Skilled Driver Training | Page 212 Employee Retention
Our employee turnover rate is almost non-existent as our employees are satisfied and proud to work for the Caglia family of companies. We provide great benefits, safe work environments, and numerous employee incentives which have created a positive work environment, resulting in high rates of employee retention.

Employees are also provided with custom jackets, shirts, hats/beanies, an annual boot allowance and free cleaning service for work uniforms. We also provide compliment rewards where employees that receive a compliment are provided with a special treat.

The secret to our success in keeping employees happy is due to the fact that we genuinely care about everyone we work with and treat everyone as a part of the Caglia family.

As of November 1, 2024, Caglia has 48 employees with more than 10 years of service, 100 employees with more than 5 years of service, and our longest employee is German Cervantes, who started with Caglia more than 47 years ago! We c
elebrate the women who truly drive our company
forward. Every member of our team values integrity that is paired with equality. Take a moment to meet some of the outstanding women who inspire us every day.

Visit our website to learn more about the women of Caglia www.cagliaenvironmental.com/women-of-caglia
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Caglia Environmental | Section 11 Supporting Local Businesses | Page 213 11 Local
Purchasing
Preference
Caglia is dedicated to serve the
City of Clovis and will support the
local economy to the extent
possible, by purchasing materials
and services from businesses
located in Clovis. In addition to local purchasing,
Caglia also implements an Environmentally
Preferable Purchasing Plan (EPPP) that will be
incorporated into purchasing for our operations
in the City of Clovis.
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11.1 Supporting Local Businesses
As part of our ongoing efforts to contribute to the vitality of our region, we have developed a comprehensive Local Purchasing Preference Plan that prioritizes sourcing goods and services from local vendors whenever possible. This plan ensures that we are making a direct, positive impact on our community while maintaining the high standards of service and quality that our customers expect. Although Caglia already uses several Clovis vendors, our purchasing strategy follows a tiered approach with the goal of maximizing local investment. The first priority is to source from City of Clovis vendors, supporting businesses directly within the local urban area where we operate.

If a Clovis City-based vendor cannot meet our needs or provide the required goods or services, we will then turn to County wide vendors as our secondary preference. These vendors, while slightly further removed from the immediate Clovis area, still contribute to our regional economy and are integral to the overall prosperity of the County.

Finally, if we are unable to secure the required goods or services from either City or County vendors, we will then seek out suppliers from within the broader region. This ensures that we are continuing to support local businesses in our State, even if they are not located within the immediate vicinity of our operations. The Caglia Family has always believed in providing purchasing preference, even at a higher cost, to locally owned businesses. Whenever possible, we will continue to seek out local, high-quality suppliers to meet our business needs, especially those with sustainable practices.

MATERIAL/SERVICE
CLOVIS
(PRIMARY

PREFERENCE)

COUNTY WIDE
(SECONDARY

PREFERENCE)

REGIONAL
(TERTIARY

PREFERENCE)
Vehicle Procurement
Fuel/Fluids
Tires
Vehicle Parts
Printing and Publishing Services
Uniforms and Workwear
Work Boots, Vests, PPE
Office Supplies
Site Vendors (Cleaning, Pest
Control)
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Caglia Environmental | Section 11 Supporting Local Businesses | Page 215 Our Pledge to Work with Local Businesses
Our
Work with the Clovis Chamber of Commerce
Caglia has a proven commitment to businesses in the
Clovis area and is very involved in the Clovis Chamber of Commerce as a routine presenting sponsor at their
events. The Clovis Chamber of Commerce is an
organization dedicated to investment in Clovis businesses. Their mission is to "advocate and support a healthy business environment which improves the quality of life in Clovis." Below is a history of our involvement:
» Keith Hester - Chamber Board of Directors Chairman 2021 » Corey Stone - C hamber Board of Directors Chairman (Current), 2024 recipient of Director of the Year
» Rob Emerson - C hamber Board Director (Current)
» Jennifer Joaquin - Am bassador (Current)
» Richard will be receiving Businessperson o f the Year, at the upcoming 2025 Salute to Business Awards in January
» Jennifer will be receiving Ambassador of the Year, at the upcoming 2025 Salute to
Business Awards in January
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Caglia Environmental | Section 11 Supporting Local Businesses | Page 216 Ov
ercoming Obstacles | Our Steadfast Commitment to Service during COVID Our company remained steadfast in its commitment to both our employees and customers during COVID. We ensured that there were zero service interruptions, and all collection routes were completed on schedule. We took immediate action to prioritize the health and safety of our workforce, implementing robust protocols to safeguard both our team and the communities we serve. In recognition of the hardships faced by our employees we provided family meal-boxes, all personally prepared by the ownership and management team. This hands-on gesture allowed us to show our gratitude in a meaningful way, while also providing meals from local restaurants through voucher programs to support the community.

Watch our video for a message about Covid
safety and community support, from Clovis
Chamber Board Member, Keith Hester.
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11.2 Environmental Preferable Purchasing Program
Caglia has an opportunity to serve as a community model for environmental leadership by incorporating a plan of action that will conserve precious resources and reduce the use of hazardous substances, and potentially improve the environmental quality of the region. By incorporating environmental considerations in our purchasing, Caglia can reduce its burden on the local and global environment, remove unnecessary hazards from its operations, protect public health, reduce costs and liabilities, and help develop markets for environmentally responsible products. This Environmentally Preferable Purchasing Program (EPPP) will help us save on energy, water, and material resources as well as reduce long-term operating and maintenance costs. For a full copy of our EPPP please reference Appendix F.
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Caglia Environmental | Section 11 Supporting Local Businesses | Page 218 12 Subcontracting
In an effort to provide the most
efficient, local, and sustainable
collection and processing operations
to the City of Clovis, we have
selected a local, dependable subcontractor to
process all organic materials for the term of the
Franchise Agreement. All other services required
in the Franchise Agreement will be conducted by
Caglia or Approved Affiliate.
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Caglia Environmental | Section 12 Subcontractors | Page 219

Caglia Environmental | Subcontractors

Processing Facility:

Kochergen Farms Composting, Inc.

Owner:

Mike Kochergen
Operator:

Kochergen Farms
Services:

Organics & food waste processing

Processing Facility:

Green Valley Recycling (GVR) Transfer &
Processing Facility in Fresno
Owner:

Kochergen Farms Composting, Inc.

Operator:

Green Valley Recycling, Inc.

Services:

Organics & food waste processing
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Caglia Environmental | Section 12 Subcontractors | Page 220 13 Billing
All commercial customers will be
billed for recycling, organics, and
ancillary services at rates not to
exceed the maximum approved rates set by the
City of Clovis in accordance with Article 4.7 of
the Franchise Agreement.
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Current Billing Services and Experience
Caglia has years of experience in managing billing activities in several jurisdictions.

The table below describes how current billing services are managed in the local communities we serve.

Madera County: Since 2012 Caglia has been servicing the County of Madera residential and commercial collections and processing below 1,000 feet. We also operate the Fairmead landfill, Mammoth Materials Recovery Facility and North Fork Transfer Station.

Scope of service: Servicing 13,000 residential and commercial customers making up the below billings
2% Roll-off service, we bill monthly in arrears, an estimated 295 sites 25% Front load service, we bill monthly in advance, an estimated 3,299 sites 73% Sideload service, we bill the beginning of each quarter, to an estimated 9,582 sites
Mammoth Materials Recovery Facility 20-40 tons per day
Fairmead landfill 900 tons per day
Contact Information: Matt Treber, [email protected], (559) 675-7811 County of Fresno: Caglia has been operating in the County since 1971 and has been the non-exclusive franchise collector since 2006.

Services provided: Residential and commercial collection and processing Scope of service: Servicing an estimated 3500 sites (commercial and residential) and make up the below billings:
32% Roll-off service, we bill monthly in arrears, an estimated 1,134 sites 16% Front load service, we bill monthly in advance, an estimated 545 site 52% Sideload service, in which we have the below billings, making up an estimated 1,821 sites
• 201 sites are centrally billed, monthly in arrears
• 1,620 sites are billed quarterly in arrears
Contact Information: Ahmad Alkhayyat, [email protected], (559) 621-1801 706
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Sample Customer Billings
Below is a sample billing for Caglia’s Affiliate company, Industrial Waste & Salvage. Our invoices for the City of Clovis will have a similar look and feel and can be updated upon request with the City’s input.

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Customer Billing Inquiries
Ensuring customers are satisfied with our services helps minimize customer complaints. Our goal is to provide superior service that is best achieved by discussing directly with customers how we may increase customer satisfaction. This proactive customer service often translates into enhanced program participation, as customers are willing and able to provide feedback. CSRs are trained to handle most customer inquiries regarding billing. If an account is grossly past due or there is an exceptionally difficult billing issue, our Controller will assist to alleviate any difficult issue or dispute.

Electronic Billing Options
By utilizing the AMCS software system, we utilize the online portal which has the ability to accept payments by electronic check or credit card. In addition, it offers an automatic payment option on a recurring basis. After the customer initially sets up their account, they can handle most tasks online that normally would be handled by the CSR Call Center. The customer will be able to pay their bills, request changes in service, schedule additional pick-ups, sign-up for paperless billing, and much more!

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14 Corporation
Yard & Maintenance
Facilities
Immediately following execution of
the Franchise Agreement, we will
begin implementing plans for minor
expansions to our existing corporation yard at
the Caglia Corporate Headquarters that is located
at 3457 South Cedar Avenue in Fresno. Caglia
owns the property, which is home to the CARTS
MRF, C&D and associated processing areas,
corporate and administrative offices,
maintenance facility, truck scales, and a large
employee parking lot.
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Caglia Environmental | Section 14 Corporation Yard & Maintenance | Page 225 The following operations will be slightly expanded to accommodate our operations for the City of Clovis:
 Collection vehicle parking: new layout and striping
 Container storage/staging: allocate additional storage areas  Employee parking: new layout and striping
 Maintenance operations: additional equipment/supplies  Administrative operations: additional equipment/supplies Maintenance Facility & Operations
We will use our existing maintenance facility to maintain and service all collection vehicles required for our operations in Clovis. We will ensure that our maintenance facility is clean and organized, minimizing the potential for accidents and ensuring all mechanics work in a safe environment to keep all equipment in working order. Our Maintenance Manager, Mr. Javier Camacho, will oversee all aspects of our vehicle maintenance program and maintenance personnel. We anticipate hiring two (2) maintenance mechanics for our fleet in the City of Clovis. Javier and his team conduct routine maintenance of the entire collection fleet, following all manufacturers' recommendations.

Vehicle Maintenance Program. For each piece of equipment, we maintain a maintenance schedule. In addition to tracking a complete history of the vehicle including fuel usage, repairs, parts inventory, and service functions using our 115- point truck maintenance and safety inspection checklist, depending on the service level being performed. This is done by using the maintenance software RTA that helps us 710
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Caglia Environmental | Section 14 Corporation Yard & Maintenance | Page 226 stay in compliance with local, State and
Federal requirements. This software
allows us to keep adequate inventory of
spare parts on our shelves so we can
make repairs quickly and get the
equipment back in service.

Caglia’s preventive maintenance program
will be followed to provide for the timely
identification and correction of
equipment, facility, vehicle, and container
problems in order to maintain a stellar
safety record through stringent protocols,
comprehensive training, and regular
equipment maintenance.

Our rigorous preventive maintenance
program for our fleet of vehicles complies
with regulatory standards and manufacturer specifications. Our goal is to keep our equipment running safely and efficiently while looking clean and new. It is a well- known fact that clean-looking vehicles are often assumed to be well maintained and thereby make a positive impression in the community.

Daily vehicle inspection reports are key to our preventive maintenance program. The driver checks fluid levels and indicates any defects or deficiencies found during the day. Drivers inspect vehicles before, during, and at the end of their day following an inspection checklist that complies with requirements of Federal Motor Carrier Safety Regulations. We are currently in the process of moving to electronic inspection reports that will enable the driver to complete the inspection on a phone or tablet which will go directly to the maintenance shop and eliminate paper inspections.

Maintenance mechanics review the report and check any items marked questionable by the driver. Mechanics then make necessary repairs before the vehicle goes back onto the route. Furthermore, each vehicle undergoes a 90-day California Department of Transportation (DOT) inspection by maintenance personnel. Maintenance personnel utilize an inspection checklist that complies with requirements of Federal Motor Carrier Safety Regulations.
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Caglia Environmental | Section 14 Corporation Yard & Maintenance | Page 227 In maintaining equipment, we will make all efforts to use re-refined motor oil and re- refined hydraulic fluid. Best Management Practices (BMPs) as relative to heavy-duty vehicle maintenance facilities will be standard procedure and mechanics will conduct routine inspections of the maintenance facility and any deviation from BMPs will be immediately addressed. We also utilize extended drain lubricants to reduce the amount of used oil produced.

Additionally, the telematics on our trucks allows our maintenance department to see any potential issues throughout the day as they can see items like engine lights, oil pressure, and engine temperatures along with accurately recording engine hours to keep our preventative maintenance programs current in real time and not rely on human errors.

Container Maintenance Program.

All containers that are used for collections will be maintained at our container repair shop located at our Maintenance Facility. This will include washing, welding, floor and caster replacements, lids, wheel and axle replacement, painting and replacement of decals.

We like to be proactive with containers at customer’s sites. Each bin is labeled with a serial number so we can attach the bin to the customer account address. This allows us to know how long the container has been on-site and the history of any maintenance on the bin. When a driver sees a bin that may have an issue such as graffiti, damaged wheel, or broken lid, the driver will take a picture and send it to our dispatch who will then schedule it for repair either on-site or exchange the container with a new container. We want to make sure we handle the issue before the customer knows about the issue or must report it themselves.
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Fire Response Plan
Our investments into advanced fire suppression systems at CARTS give us the ability to identify, report, and suppress fires before they become catastrophic. As our facility grows, we continue to seek and implement policies and procedures that keep our facility and community safe.

In our years of experience, the most likely disaster to occur at MRF is a fire. In 2022, there were at least 390 fire incidents reported at MRFs in the United States and Canada.

Our Environmental Health & Safety Team has developed a comprehensive fire response plan that included the installation of FireRover’s early detection and extinguish system that includes thermal optics, multi-spectral flame detection, and advanced video analytics to precisely pinpoint and detect hotspots and fires before they escalate. On average, FireRover sensors detect the fire an average of five minutes before a traditional fire sprinkler system. For a timely and accurate response, the Fire Rover team verify alarms in real-time, providing a final layer of protection against false alarms and unnecessary system discharges.

We also work closely with local fire departments, nearby facilities, and our neighbors to ensure the safety of everyone involved. We routinely train our employees to secure the success of our response plan.

Fire Rover Demonstration
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Caglia Environmental | Section 14 Corporation Yard & Maintenance | Page 229 15 Financial & Cost
Proposal
“Working with Caglia is a unique
opportunity. Family owned and a
family that cares very much about
their employees. And then that cascades down to
the management and then that cascades down to
all of our workers.”
- Keith Hester, General Manager
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Caglia Environmental | Section 15 Financial & Cost Proposal | Page 231 Cost & Rate Proposal
We understand that receiving a cost-effective proposal, that provides supreme service, for customers, is a top priority for the City of Clovis. Our cost proposal has been provided on the following pages, where the most commonly used rates are listed below:

Residential Services
96-gal Recycling Container (once/week) $5.58/month
96-gal Organics Container (once/week) $7.77/month
Revenue Share
The Draft Agreement in the RFP document states the following language regarding the revenue share:
“During the process of establishing Rates for Rate Period 2 and each successive Rate Period thereafter, the rebates to City noted above shall be adjusted, up or down, to reflect eighteen percent (18%) of the monthly average for the most recent March through February average values for Low Side of the Official Board Market (OBM) Los Angeles Index for “Mixed Paper-MP” as published by Recyclingmarkets.net.” When applying the Draft Agreement language, the average low side of Mixed Paper is $20.42. That calculation is $20.42 X 18% = $3.68 per ton. We feel that this is a low amount to be shared with the City of Clovis.

To stay consistent with the Draft Agreement Index, we propose using the average low side of Corrugated Containers for the same period and sharing 18% of that value with the City. As with the Mixed Paper, the chart below indicates the value for the commodity during that time period.

When using the chart below, the average low side of Corrugated Containers is $43.75.

We propose applying 18% to the $43.75. That calculation is $43.75 X 18% = $7.88 per ton.

This is an increase to the rebate amount per ton of 114.13% versus the Draft Agreement Language and provides a greater value to the City of Clovis. History would indicate that Corrugated Container pricing is much more stable than Mixed Paper and significantly higher in value.
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Caglia Environmental | Section 15 Financial & Cost Proposal | Page 232 Below are the stated values for the above-referenced time period as published by Recyclingmarkets.net for reference.

Added Value Enhancements
Although not represented in the City’s RFP or Caglia’s cost proposal, Caglia Environmental is happy to propose the following items at no additional cost to the city:
 Illegal dumping collection & diversion /disposal (up to 100 tons/year)  Local landfill support including:
» Technical, Permitting, Training and Operational Consulting » 250 tons a year of CalTrans Class II Base Rock or asphalt grindings for Public Works use
» Delivery of 250 tons/year of crushed rock or asphalt grindings to the landfill Southwest USA
PS 11 Corrugated Containers (Baled, $/ton, f.o.b.)

Date
Regional Regional Regional National
Low Price High Price Average Average
29-Feb-24 60 80 70 94.06
9-Feb-24 60 80 70 94.06
31-Jan-24 70 90 80 87.5
8-Jan-24 70 90 80 87.5
30-Dec-23 60 80 70 80.31
7-Dec-23 60 80 70 80.31
30-Nov-23 60 75 67.5 76.88
7-Nov-23 60 75 67.5 76.88
31-Oct-23 60 75 67.5 73.13
6-Oct-23 60 75 67.5 73.13
30-Sep-23 50 65 57.5 63.13
7-Sep-23 50 65 57.5 63.13
31-Aug-23 40 55 47.5 54.38
7-Aug-23 40 55 47.5 54.38
31-Jul-23 30 45 37.5 49.38
7-Jul-23 30 45 37.5 49.38
30-Jun-23 25 40 32.5 48.13
7-Jun-23 25 40 32.5 48.13
31-May-23 20 35 27.5 43.75
8-May-23 20 35 27.5 43.75
29-Apr-23 25 40 32.5 39.38
7-Apr-23 25 40 32.5 39.38
31-Mar-23 25 40 32.5 32.5
7-Mar-23 25 40 32.5 32.5

Southwest USA
PS 54 Mixed Paper (Baled, $/ton, f.o.b.)

Date
Regional Regional Regional National
Low Price High Price Average Average
29-Feb-24 40 45 42.5 56.25
9-Feb-24 40 45 42.5 56.25
31-Jan-24 45 55 50 48.44
8-Jan-24 45 55 50 48.44
30-Dec-23 35 45 40 38.44
7-Dec-23 35 45 40 38.44
30-Nov-23 30 40 35 33.44
7-Nov-23 30 40 35 33.44
31-Oct-23 30 40 35 28.75
6-Oct-23 30 40 35 28.75
30-Sep-23 20 30 25 23.13
7-Sep-23 20 30 25 23.13
31-Aug-23 10 20 15 14.06
7-Aug-23 10 20 15 14.06
31-Jul-23 8 15 11.5 13.63
7-Jul-23 8 15 11.5 13.63
30-Jun-23 8 15 11.5 13.63
7-Jun-23 8 15 11.5 13.63
31-May-23 3 10 6.5 11.13
8-May-23 3 10 6.5 11.13
29-Apr-23 8 15 11.5 8.25
7-Apr-23 8 15 11.5 8.25
31-Mar-23 8 15 11.5 4.75
7-Mar-23 8 15 11.5 4.75

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Caglia Environmental | Section 15 Financial & Cost Proposal | Page 233  HHW – Training and Best Practice Consulting
 Mattress recycling for residents at our CARTS location.  Through our “Just Porch It” partnership, residential textile pick-up and recycling.  Clovis Resident “Dump Days” 4 times/year
 Battery and Sharps drop off at our Clovis Office for Clovis residents Additionally, at our pass-through cost and if requested by the City, we would provide:
 Use of one of our many Hazwoper-Certified Technicians  Local landfill support including:
» Additional crushed rock or asphalt grindings (beyond the free 250 tons per year), perfect for maintaining landfill roads, winter pads, or drainage outlets » Labor and Machinery if the city is in need.
» Guaranteed Capacity for waste at CARTS in high wind conditions or other times of need.

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Caglia Environmental | Section 15 Financial & Cost Proposal | Page 249 16 Exceptions to
Agreement
Caglia looks forward to a long-standing
partnership with the City that is built
upon mutual understanding of
expectations, transparency and a commitment to
providing the best services to the customers of
the City of Clovis.

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Caglia Environmental | Section 16 Exceptions to Agreement | Page 250 We believe that our agreement with the City of Clovis is built on expectations of mutual success for both the City and Caglia. We have thoroughly reviewed the Agreement and believe it sets a foundation for a strong and long-lasting partnership with the City.

Caglia takes no exceptions to the proposed Franchise Agreement.

Our commitment to Clovis is multi-generational. We look forward to carrying on Luis’ legacy. Caglia has proudly served the Central Valley since 1939 and is committed to preserving and protecting our communities and the environment.

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17 Proposal Forms
Secretary’s Certificate
The Secretary’s Certificate is provided and documents that our designated representative (Mr. Richard Caglia) is authorized to bind the company.

Anti-Collusion Affidavit
The Anti-Collusion Affidavit is included and signed by Mr. Richard Caglia.

Iran Contracting Act Certification
The Iran Contracting Act Certification is included and signed by Mr. Richard Caglia.

Workers Compensation Certification
The Workers Compensation Certification is included and signed by Mr. Richard Caglia.

Drug Free Workplace Certification
The Drug Free Workplace Certification is included and signed by Mr. Richard Caglia.

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Caglia Environmental | Section 16 Exceptions to Agreement | Page 258 (559) 233-1158
3457 S Cedar Ave,
Fresno, CA 93725
www.cagliaenvironmental.com

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Appendix A. Signed Addenda
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Appendix B. Support letters

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Appendix C. Financial Statements

All documents contained in this Appendix are CONFIDENTIAL.

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Appendix D. Performance Measures
Table
Caglia has no issues with the Performance Standards & Liquidated Damages provided in Exhibit F of the Franchise Agreement. Below are our performance metrics and tracking mechanisms for ensuring excellent customer service. All customer missed pick-up complaints are tracked in AMCS as standard procedure.

SERVICE QUALITY & RELIABILITY
Non-
Performance
Event
Tracking
Mechanism(s) Management Measures
Missed
Collections
AMCS system to
report.
 Drivers are trained to track no setouts and other
reasons for issuing NCNs.
 Field observations and discussion topic at safety
meetings.
 Use of progressive employee discipline, as
necessary.

Failure to
Correct
Missed
Collections
AMCS system to
report.
 Use of progressive discipline upon discovery of no
collection if driver was directed to go back.
 Field observations and discussion topic at safety
meetings.
 Use of progressive employee discipline, as
necessary.

Failure to
Return Empty
Container
Internal
incident
tracking and
reporting.

AMCS system to
report.
 Use of progressive employee discipline, as
necessary.
 Field observations and discussion topic at safety
meetings.
 3rd Eye Camera documents collection activity.

Failure to
Replace Used
Oil Recovery
Kit
Internal
incident
tracking and
reporting.

AMCS system to
report.
 Field observations and discussion topic at safety
meetings.
 Use of progressive employee discipline, as
necessary.
 3rd Eye Camera documents collection activity.

Failure to
Clean Up
Spillage
Internal
incident
tracking and
reporting.

AMCS system to
report.
 Standard procedure is to clean up spilled materials
as soon as they are noticed or reported.
 Field observations and discussion topic at safety
meetings.
 Use of progressive employee discipline, as
necessary.

 3rd Eye Camera documents collection activity.

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Non-
Performance
Event
Tracking
Mechanism(s) Management Measures
Damage to
Property

GPS & AMCS
systems and field
observations.
 Use of GPS and AMCS systems.
 Supervisor in field each day performing quality of
service observations.
 Safety meetings discussion topic and reminders.
 Use of progressive employee discipline, as
necessary.

Damage to
Public Streets

GPS & AMCS
systems and field
observations.
 Use of GPS and AMCS systems.
 Supervisor in field each day performing quality of
service observations.
 Safety meetings discussion topic and reminders.
 Use of progressive employee discipline, as
necessary.

Failure to
Maintain
Equipment
Maintenance
Software and
Internal Tracking.
 Use of vehicle condition reports required daily
for identifying vehicle deficiencies.
 Supervisor is responsible for ensuring reported
equipment deficiencies are corrected.
 All maintenance is conducted according to DOT
regulations, manufacturers recommended
intervals, and other compliance deadlines to
ensure all equipment is properly maintained.

Failure to
Comply with
Container
Standards
Daily Supervision
 Supervisors are responsible for ensuring
containers comply with labeling and are the
correct colors based on material stream.

Unlicensed
Vehicle Operator
Employee hiring
and Employee
“pull notice”
program.
 HR manager oversees employee hiring and
verifies driver eligibility during probationary
period.
 Enrolled in driver “pull notice program” to ensure
employees maintain valid commercial licenses.
 Discussion topic at safety meetings.
 Use of progressive employee discipline, as
necessary.

Failure to Display
Contractor’s
Name
Field
observations and
new equipment
procurement.
 Operations Manager will ensure all vehicles and
containers have Caglia name and logo as ordered
upon delivery.
 All customer concerns and complaints are
tracked in AMCS as standard procedure.
 Field observations by supervisors to confirm
compliance.

Failure to Wear
Uniform
Field
observations and
AMCS system to
report.
 Driver preparedness inspected during clock-in
procedure.
 Field observations and discussion topic at safety
meetings.
 Use of progressive employee discipline
 Operations Manager will ensure employees wear
uniforms.
 GM Intervention: Zero Tolerance Policy for
Unacceptable Employee Behavior.
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Non-
Performance
Event
Tracking
Mechanism(s)  Management Measures
Discourteous
Behavior
AMCS system to
report.

Personnel file
notation to report
(privacy laws
abided by).
 Field observations and discussion topic at safety
meetings.
 Use of progressive employee discipline, as
necessary.
 GM Intervention: Zero Tolerance Policy for
Unacceptable Employee Behavior.

Failure to
Complete Route
AMCS system to
report.

Field
observations by
Route Supervisor.
 Standard procedure is to complete all routes
each day.
 Supervisor is responsible for confirming all
assigned work is completed daily, confirmed via
field observations and dispatch review process.
 Use of progressive employee discipline, as
necessary.

Overweight
Vehicles Scale Tickets
 Supervisor reviews daily route paperwork and
monitors route performance and productivity,
including load weights.
 Use of progressive employee discipline, as
necessary.

Uncovered Loads
Field
Observations and
AMCS system to
report.
 Service standards provided in all driver route
books.
 Field observations by supervisors and discussion
topic at safety meetings.
 Use of progressive employee discipline, as
necessary.

Failure to Cure in
Timely Manner
AMCS system to
report.
 Management reports from AMCS to confirm
compliance.
 GM responsible for monitoring performance.

Failure to
Perform Other
Requirements
 GM responsible for monitoring performance.

Provision of Commercial Container Service
Non-Performance
Event
Tracking
Mechanism(s) Management Measures
Failure to provide
Recyclable
Material and
Organic Materials
Collection services
to every customer
AMCS system to
report. Reporting
and Meeting with
City during
Transition
Activities
 GM responsible for monitoring performance and
compliance.
 Regular meetings and reporting during
Transition Activities.
 Management reports from AMCS to confirm
compliance.

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Customer Service
Non-
Performance
Event
Tracking
Mechanism(s) Management Measures
Failure to
Commence
Service and/or
Provide Move-
In Kits
AMCS system
to report.
 Use of AMCS system; work orders must be closed out by response time indicated in Franchise Agreement.
 Drivers are trained on specifics of services and
requirements of Franchise Agreement.
 Driver paperwork check-in procedure at the end of each route.
 Use of progressive employee discipline, as necessary.

Failure to
Exchange
Container
AMCS system
to report.
 Service standards provided in all driver route books.  AMCS tracking system for container delivery and
timeline.
 Drivers trained on proper procedures of exchanging
containers.
 Field observations and discussion topic at safety
meetings.
 Use of progressive employee discipline, as necessary.

Failure to
Replace
Container
AMCS system
to report.
 Service standards provided in all driver route books.  AMCS tracking system for container replacement and
timeline.
 Drivers are trained on proper procedure for reporting damaged/defaced containers and on the proper
procedures for replacing them.
 Field observations and discussion topic at safety
meetings.
 Use of progressive employee discipline, as necessary.

Failure to
Resolve
Complaint
AMCS system
to report.
 GM responsible for monitoring performance and
compliance.
 Supervisor is responsible for follow-up actions.

Failure to
Answer Phones
Ring Central
system to
Report.
 Use of Ring Central telephone software system.
 CSR Manager responsible for monitoring performance
and compliance.
 Use of progressive discipline upon discovery of
continuous incidents of customer waiting longer than
specified in the Agreement.
 Discussion topic at staff meetings.
 Our full staff of CSR ability for call overflow to go to our other site so they can be helped
Failure to
Maintain Office
Hours
AMCS system
to report(s) of
customer
calling and
ability to
access office
staff..
 Use of progressive employee discipline, as necessary.  Controller responsible for ensuring proper staffing in the clovis branch during normal operating hours.
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Provision of
Inaccurate
Information
Reports to
City.
 Use of progressive employee discipline, as necessary.  GM and Controller responsible for monitoring
performance and compliance.
 CSR Manager provides training for staff and each CSR is equipped with Quick Fact Sheets to address FAQs.
 CSR Manager is always available to help answer CSR
questions.

Unauthorized
Hours of
Operation
Integrated
time clock
information to
approved
report format.
 Route Supervisor is present at start times.
 Event tracking to record start time.
 Use of progressive employee discipline, as necessary.

Failure to
Conduct Route
Audits and
Contamination
Monitoring
AMCS system
to report(s).
 GM and Controller responsible for monitoring
performance and compliance.
 Each truck is equipped with a camera on the hopper to document collection and contamination.

Failure to Issue
Contamination
Notices
AMCS system
to report(s).
 GM responsible for monitoring performance and
compliance.
 Drivers trained on requirements of the Franchise
Agreement.
 Discussion topic at safety meetings.

DIVERSION
Non-
Performance
Event
Tracking
Mechanism(s) Management Measures
Failure to
Perform
Education &
Outreach
Activities
AMCS system
to report all
Public
Education and
Outreach
activities.
 Reporting requirements allow performance monitoring.

Failure to
Provide
Targeted
Technical
Assistance
AMCS system
to report all
Technical
Assistance
activities.
 Reporting requirements allow performance monitoring.

Failure of
Diversion
Coordinator to
Specifically
Perform
AMCS system
to report all
Technical
Assistance
activities.
 Reporting requirements allow performance monitoring.
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FACILITIES
Non-
Performance
Event
Tracking
Mechanism(s
)
Management Measures
Delivery to
Non-Approved
Facility
AMCS system
report(s) and
field
observations.
 Drivers trained on approved facilities and requirements of the Franchise Agreement.
 Field observations by Supervisor and daily review of
route paperwork for compliance.
 Use of progressive employee discipline, as necessary.