Escalon City Council
July 7, 2025

Professional Services Agreement between:

The City of Tracy and MTM Transit

 Must state “Maintenance” on the sides of the vehicle

1.7.2 Contingency Vehicles
CONTRACTOR will provide two (2) additional buses to be used as contingency vehicles for the first year of the contract at a minimum, while CITY awaits delivery of additional buses. These vehicles will only be used as a temporary measure when other vehicles are out of service for maintenance or other reasons. Vehicles must have electronic head signs, pull cords, ADA lift or ramp, bike racks, and a farebox.

City provided radios and equipment to allow for connection to fixed route dispatching software will be installed by Contractor. Vehicles must have City approved graphics installed by Contractor.

1.7.3 Maintenance: The CONTRACTOR will be responsible for all aspects of vehicle maintenance and upkeep for all existing and future TRACER buses including, but not limited to:

1.7.3.1 Establishing a vehicle maintenance shop located within 5 miles from the Tracy Transit Station located at 50 E. 6th Street.

1.7.3.2 Providing at a minimum one Maintenance Manager and at least three additional mechanics to maintain all vehicles. All mechanics must be ASE Certified at the time of hire.

1.7.3.3 Provide at minimum one maintenance mechanic on-site each morning thirty minutes prior to the first vehicle pull out to address vehicle maintenance issues.

1.7.3.4 Establishing and following a pre-trip/post-trip inspection program including but not limited to checking heating and air-conditioning systems, oil and other fluids, belts and hoses, customer seats, wheelchair positions and tie-downs, lights, doors including lifts, windshield wiper and washer system, emergency equipment including a first aid kit, brakes, tires and wheels, exhaust system, mirrors, glass, horn and body damage;

1.7.3.5 Maintaining the vehicles in “Service Ready” condition at all times, including daily fueling and fluid checks, exterior and interior cleaning including washing, sweeping and mopping, fan belt, flat tires, replace worn windshield wipers, hoses, bulbs and lenses, batteries and fuses, preliminary road service, cycle wheelchair lifts and maintain tie-downs, certified fire extinguisher;

1.7.3.6 Obtaining timely maintenance and repairs and maintaining total fleet availability consistent with service requirements;

1.7.3.7 Having responsibility for proper use, care, maintenance and towing of all revenue service vehicles to and from the Maintenance Contractor’s facility;

1.7.3.8 Maintaining an inventory of parts and fluids sufficient to assure timely repairs; CONTRACTOR is responsible for all vehicle fluids with exception of vehicle fuel. All maintenance parts must be OEM. Use of recycled fluids is prohibited.

1.7.3.9 Conducting Preventative Maintenance Inspections (PMI), at least every 45 days or 3,000 miles, whichever comes first, to include replacement of engine oil and filters, checking body, doors and windows, seatbelts and seats, wheelchair securement positions and belts, wheelchair lift, interior climate controls, interior and exterior lights, vehicle operator gauges and controls, brake system, drive train, steering system, suspension system, engine fluids, belts, hoses, transmission fluids, air filter/system, water pump, batteries, ignition system, engine electrical system, spark plugs, fuses, exhaust system, fuel system, emergency equipment, customer grab rails, damage to vehicles; Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

1.7.3.10 Maintaining relevant Preventive Maintenance Inspection logs;

1.7.3.11 Fueling vehicle at the CITY owned CNG or Gasoline fueling station only, unless otherwise directed by the CITY;

1.7.3.12 Cleaning vehicles (inside and outside), including daily, weekly and monthly cleaning, including washing outside of each bus at least once per week;

1.7.3.13 Cleaning all seats in vehicles at least once daily by wiping them down.

Additional immediate cleaning of seats due to accidents as needed.

1.7.3.14 Conducting mandatory California Highway Patrol inspections;

1.7.3.15 Making exterior repairs, including painting and bodywork upkeep;

1.7.3.16 Completing all required governmental and regulatory documents

1.7.3.17 Although some maintenance may be completed on site, supplying CONTRACTOR’s own maintenance facility capable of handling CNG and gasoline or diesel vehicles if necessary.

1.7.3.18 Not allow any vehicle into operation when its condition is unsafe or uncertain.

1.7.3.19 The CONTRACTOR shall assign a full-time, on-site General Manager to oversee the fulfillment of this contract.

1.8 Liquidated Damages

1.8.1 CONTRACTOR shall be assessed for performance and non-compliance issues as outlined in Exhibit C. CITY will provide a list of assessments for the month to CONTRACTOR by the last day of the following month.

1.8.2 Any disputes regarding assessments must be submitted in writing to CITY within 10 days of receipt of the assessments.

1.9 DBE Goals
The CITY does not have a contract specific DBE Goal associated with this contract. However, CONTRACTOR is highly encouraged to use DBE subcontractors to the extent possible in this contract.

B. CITY’S Responsibilities
The CITY’s (Public Works Department) will do the following:

1. Administration

1.1 Oversee the operating contract;

1.2 Determine passenger fare rates and the method of collecting and depositing fares;

1.3 Make provisions for on-board communication systems;

1.4 Implement all aspects of planning, including short and long term service changes;

1.5 See to all aspects of marketing, employing CONTRACTOR’s assistance when needed;

1.6 Design, print, obtain and distribute transit brochures, tickets, transfers and marketing materials;

1.7 Complete all required governmental and regulatory documents;

1.8 Complete grant documents and funding applications;

1.9 Set goals, objectives and standards;

1.10 Write specifications related to capital purchases;

1.11 Bus signage;
Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

1.12 Bus stop improvements including shelters and benches;

1.13 Provide fire and theft insurance for the CITY facility;

1.14 Installation of radio communication devices and maintenance and repair of radio communication systems;

1.15 Provide transit route designations and revisions.

1.16 Mailing of TRACER information.

1.17 Provide phone lines for dispatchers and reservationists.

2. CITY’s City Council has the final control and authority to determine policy, including, but not limited to, funding levels, fare structure, the scope of services the system should provide, planning requirements, and all capital purchases. CITY will perform an independent audit of the transit operations and reserves the right to perform an unscheduled cash count of farebox revenues or other inventory inspection at any time. CITY will also prepare the Annual State Controller’s Report.

3. Vehicles: The CITY will provide the CONTRACTOR with 20 revenue vehicles required for Fixed Route, Paratransit and On-demand services as follows:
 2 – 2020 Ford Transit Vans
 4 – 2020 Glaval Cutaway Buses (21ft)
 2 – 2020 ARBOC Low-floor Cutaway (26ft)
 5 – 2017 Gillig Low-floor diesel heavy duty bus (35ft)  4 – 2021 Gillig Low-floor diesel heavy duty bus (29ft)  3 – 2024 Gillig Low-floor diesel heavy duty bus (29ft) *CITY will likely be receiving additional vehicles during Year 1 of the contract. A combination of both fixed route and cutaway buses are anticipated to be acquired. While exact numbers have not been determined yet, it is anticipated that at least 3 Gilligs will be ordered as well as at least 2 cutaways buses. Final amounts will be determined upon approval by the City Council.

The CITY will also provide for each vehicle:
 Fare boxes (electronic or manual as warranted)
 Designation signs
 Mobile Radio Units
 Video Camera System
 ADA Annunciators (fixed route vehicles only)
 Vehicle Licenses
 Internal racks for marketing materials
 External decals and logos
 Fuel and fuel cards

3.1 CONTRACTOR may provide their own on board camera system to assist in reviewing incidents. Camera system must be able to provide 1 weeks’ worth of footage and be made available upon CITY’s request.

4. Facilities: The CITY will provide the CONTRACTOR with space for operations to include:
 Dispatch Area
 General work Area
Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

 General Manager’s Office
 Drivers’ Break Room
 Restrooms
 Yard for TRACER vehicle storage
Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

EXHIBIT B - Compensation

July 1, 2025 –
June 30, 2026
July 1, 2026 –
June 30, 2027
July 1, 2027 –
June 30, 2028
Fixed Monthly Expense $221,295.08 $230,229.10 $239,560.74 Cost Per Revenue Vehicle Hour* $74.57 $77.05 $80.08
TOTAL AGREEMENT PRICE $6,048,475.96 $6,461,149.20 $6,918,768.88

July 1, 2028 –
June 30, 2029
(Extension 1)
July 1, 2029 –
June 30, 2030
(Extension 2)
Fixed Monthly Expense $248,534.62 $257,857.42
Cost Per Revenue Vehicle Hour* $84.49 $87.88
TOTAL AGREEMENT PRICE $7,249,160.44 $7,532,229.04

PROJECTED REVENUE
VEHICLE HOURS**
July 1, 2025 –
June 30, 2026
July 1, 2026 –
June 30, 2027
July 1, 2027 –
June 30, 2028
Fixed Route Revenue Vehicle
Hours 27,000 ± 15% 28,000 ± 15% 29,000 ± 15%
Paratransit Revenue Vehicle Hours 10,000 ± 15% 11,000 ± 15% 12,000 ± 15% TracePLUS On-demand Revenue
Vehicle Hours 8,500 ± 15% 9,000 ± 15% 9,500 ± 15%

PROJECTED REVENUE
VEHICLE HOURS*
July 1, 2028 –
June 30, 2029
(Extension 1)
July 1, 2029 –
June 30, 2030
(Extension 2)
Fixed Route Revenue Vehicle
Hours 29,000 ± 15% 29,000 ± 15%
Paratransit Revenue Vehicle Hours 12,000 ± 15% 12,000 ± 15% TracePLUS On-demand Revenue
Vehicle Hours 9,500 ± 15% 9,500 ± 15%
*City Provides 100% of the transit fleet
** Actual hours may change per City Council Action

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

EXHIBIT C – Performance and Non-Compliance Assessments

Item Assessment Value
A. Service Standards - Fixed Route
On- Time
Performance
Percentage of On-Time Departures Falls Below 95% for Fixed Route $500 (per month) Percentage of On-Time Departures Falls Below 90% for Fixed Route $750 (per month) Percentage of On-Time Departures Falls Below 85% for Fixed Route $1000 (per month) Fixed Route departing first stop of the day anytime after published schedule $500 (per occurance) Fixed Route departing first stop of the route later than 10 minutes from the published schedule
$100 (per occurrence)
Fixed Route departing first stop of the route later than 20 minutes from the published schedule
$200 (per occurrence)
Fixed Route departing first stop of the route later than 30 minutes from the published schedule
$500 (per occurrence)
Fixed Route departing time stop prior to scheduled departure time $100 (per occurrence) Any loop of a fixed route that is not run $750 (per occurrence) Failure to Pick Up
Passenger
Failure to stop and pick up any passenger from any fixed route bus stop as part of the scheduled service
$500 (per passenger
missed)
Failure to stop and pick up any passenger from any fixed route bus stop as as a result of a missed loop and no spot checks performed
$500 (per pass. x avg. #
of pass. for that loop)
Failure to provide alternative transportation within 30 minutes if unable to board a passenger
$500 (per occurrence)
Failure to notify passenger of alternative transportation if unable to board $100 (per occurrence) Equipment Use Failure of operator to assist passenger with installed vehicle equipment $200 (per occurrence) ADA Failure to Announce Major Stops and Transfer Points as Required by ADA, if AVA is Not Functioning. $100 (per occurrence)
B. Service Standards - Paratransit/Tracer Plus
On-time
Performance
Percentage of On-Time Departures Falls Below 95% for Paratransit/Tracer Plus $500 (per month)
Percentage of On-Time Departures Falls Below 90% for Paratransit/Tracer Plus $750 (per month)
Percentage of On-Time Departures Falls Below 85% for Paratransit/Tracer Plus $1000 (per month)
Vehicle Arriving 1-10 minutes beyond the scheduled arrival window for Paratransit $50 (per occurrence)
Vehicle Arriving 11-20 minutes beyond the scheduled arrival window for Paratransit
$100 (per occurrence)
Vehicle Arriving 21-30 minutes beyond the scheduled arrival window for Paratransit
$200 (per occurrence)
Vehicle Arriving 31+ minutes beyond the scheduled arrival window for Paratransit $500 (per occurrence)
Vehicle Arriving 15-30 minutes beyond the scheduled pick up time for Tracer Plus $200 (per occurrence)
Vehicle Arriving 31+ minutes beyond the scheduled pick up time for Tracer Plus $500 (per occurrence)
Failure to Pick Up
Passenger
Failure to pick up passenger for any reserved trip, unless failure is the fault of the passenger
$500 (per occurrence)
Equipment Use Failure of operator to assist passenger with installed vehicle equipment $200 (per occurrence) Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

C. Reporting Requirements
Monthly Reports
Required Monthly Reports Submitted Later Than Specified Time Frame (10th calendar day of the following month for Monthly Reports). $50 (per day late;
$500max/mo.)
Incorrectly Reported or Missing Operating Statistics, Financial Information, or Back up Documentation for monthly reports.
$50 (per error;
$500max/mo.)
Incident Reports
Failure to Provide Accident (if available from Tracy PD) and CONTRACTOR Incident Reports to City Within 24 Hours of Occurrence
$300 (per occurrence)
Failure to Submit Backup Documents and Photos with an Accident/Incident Form Within 2 Business Days After Accident/Incident
$200 (per occurrence)
Failure to Notify City Staff By Telephone Within One Hour of Accident/Incident $100 (per occurrence)
CHP Reports Unsatisfactory Rating in Applicable Categories of Annual Highway Patrol Safety Compliance Report or Spot Check
$2,000 (per occurrence)
D. Facilities
Facility Opening &
Securement
Failure to Open or Close Transit Lobby in conformance with Established Business Hours
$100 (per day; $500
max/mo.)
Failure to Properly Secure Transit Facilities $500 (per occurrence) Failure to Properly Store Transit Vehicles at Bus Yard Overnight $500 (per occurrence) Facility Fixtures
Any Instance Resulting in Detachment of Fueling Hose, Nozzle, and/or Damage to Fueling Dispenser or Fueling System
$4500 (per occurrence);
All costs in Repairs of
Damaged Equipment are
Contractor’s
Responsibility
Any Instance Resulting in Damage to Farebox Probing System or Loss of Probing Device or Loss of Farebox Key
$4500 (per occurrence);
All costs in Repairs of
Damaged Equipment are
Contractor’s
Responsibility
Any Instance Reulting in Damage to Facility Fixtures (doors, gates, restrooms facilities, signs, poles, etc.)
$500 (per occurrence);
All costs in Repairs of
Damaged Facility are
Contractor’s
Responsibility
Diesel Fueling Any Instance Where a Diesel Fueled Vehicle is fueled by a staff member who has not been trained by Public Works staff on proper diesel fueling $1000 (per occurrence)
E. Personnel
Hiring & Staffing
Replacement of the following Key Personnel Positions: General Manager, Dispatch/Operations Supervisor, Training/Safety Manager, Maintenance Manager/Lead Mechanic.
$500 (per day of
vacancy); plus total
compensation of position
during period of vacancy
“Conditionally” hired employee performing job duties prior to receipt of background check and drug/alcohol testing results by CITY $500 (per occurrence) Insufficient personnel to provide appropriate customer service levels during operating hours $500 (per day)
Failure to provide notice of employee no longer employed within 24 hours of employee’s last shift $100 (per occurrence)
Failure to return any City property (keys/fobs/etc.) within 72 hours of employee’s last shift $500 (per occurrence)
Uniform Standards ID Badge or Gate Access Card or Transit Station Door Fob Lost $50 (per occurrence) Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

Lost Facility Key
$500 (per occurrence);
All costs to re-key
Facility are Contractor’s
Responsibility
Non-Compliance with Uniform & Appearance Standard $50 (per occurrence) Unauthorized
Personnel
Allowing any non-Contractor or non-City employee access to the employee restricted areas of any building without authorization from the GM or City Transit Staff.
$500 (per occurrence)
F. Equipment
Vehicle Equipment
Dispatch Fails to Assign Fixed Route Buses on CAD System. $100 (per occurrence) Failure to have a working tablet in vehicle while in operation (Paratransit/Tracer Plus) $100 (per occurrence)
Failure to assign a Paratransit/Tracer Plus trip in dispatching software $100 (per occurrence) Failure to report any equipment which is not working within 1 hour $100 (per occurrence) Failure to know how to process all fare media, including mobile ticketing $100 (per occurrence)

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

EXHIBIT D – Federal Clauses and Requirements
Federal Requirements: CONTRACTOR agrees to abide by the terms and conditions required by the Federal Transit Administration (FTA) as outlined below, in addition to any other requirements as may be imposed by the FTA. Additionally the following forms that were submitted by CONTRACTOR as part of their submitted proposal are attached hereto as part of this agreement and found in Exhibit E - Contractor's Submitted Proposal:
• Form B (Non-Collusion Affidavit)
• Form C (Certification of Eligibility)
• Form D (Debarment and Suspension Certification)
• Form E (Lobbying Certification)
• Form F (DBE/EEO Certification)
• Form H (Drug and Alcohol Certification)

1. NO GOVERNMENT OBLIGATION TO THIRD PARTIES
These requirements do not apply to micro-purchases ($10,000 or less, except for construction contracts over $2,000).

The CITY and Contractor acknowledge and agree that, notwithstanding any concurrence by the Federal Government in or approval of the solicitation of this underlying contract, absent the express written consent by the Federal Government, the Federal Government is not a party to this Contract and shall not be subject to any obligations or liabilities to the CITY, Contractor or any other party (whether or not a party to that Contract) pertaining to any matter resulting from the underlying Contract.

The Contractor agrees to include the above clause in each subcontract financed in whole or in part with Federal assistance provided by the FTA. It is further agreed that the clause shall not be modified, except to identify the subcontractor who will be subject to its provisions.

2. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS OR RELATED ACTS These requirements do not apply to micro-purchases ($10,000 or less, except for construction contracts over $2,000).

The Contractor acknowledges that the provisions of the Program Fraud Civil Remedies Act of 1986, as amended, 31 U.S.C. § 3801 et seq. and U.S. DOT regulations, "Program Fraud Civil Remedies," 49 CFR part 31, apply to its actions pertaining to this Project.

Upon execution of the underlying Contract, the Contractor certifies or affirms the truthfulness and accuracy of any statement it has made, it makes, it may make, or causes to be made, pertaining to the underlying Contract or the FTA assisted project for which this contract work is being performed. In addition to other penalties that may be applicable, the Contractor further acknowledges that if it makes, or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or certification, the Federal Government reserves the right to impose the penalties of the Program Fraud Civil Remedies Act of 1986 on the Contractor to the extent the Federal Government deems appropriate.

The Contractor also acknowledges that if it makes, or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or certification to the Federal Government under a contract connected with a project that is financed in whole or in part with Federal assistance originally awarded by FTA under the authority of 49 U.S.C. chapter 53, the Government Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

reserves the right to impose the penalties of 18 U.S.C. § 1001 and 49 U.S.C. § 5323(l) on the Contractor, to the extent the Federal Government deems appropriate.

The Contractor agrees to include the above two paragraphs in each subcontract financed in whole or in part with Federal assistance provided by FTA. It is further agreed that the clauses shall not be modified, except to identify the subcontractor who will be subject to the provisions.

3. ACCESS TO RECORDS AND REPORTS
a. Record Retention
The Contractor will retain, and will require its subcontractors of all tiers to retain, complete and readily accessible records related in whole or in part to the contract, including, but not limited to, data, documents, reports, statistics, sub- agreements, leases, subcontracts, arrangements, other third party agreements of any type, and supporting materials related to those records.
b. Retention Period
The Contractor agrees to comply with the record retention requirements in accordance with 2 CFR § 200.333. The Contractor shall maintain all books, records, accounts and reports required under this Contract for a period of at not less than three (3) years after the date of termination or expiration of this Contract, except in the event of litigation or settlement of claims arising from the performance of this Contract, in which case records shall be maintained until the disposition of all such litigation, appeals, claims or exceptions related thereto.
c. Access to Records
The Contractor agrees to provide sufficient access to FTA and its contractors to inspect and audit records and information related to performance of this contract as reasonably may be required.
d. Access to the Sites of Performance
The Contractor agrees to permit FTA and its contractors access to the sites of performance under this Contract as reasonably may be required

4. FEDERAL CHANGES
Contractor shall at all times comply with all applicable FTA regulations, policies, procedures and directives, including without limitation those listed directly or by reference in the FTA Master Agreement between the City of Phoenix and the FTA, as they may be amended or promulgated from time to time during the term of the Contract. Contractor’s failure to so comply shall constitute a material breach of the Contract.

5. CIVIL RIGHTS LAWS AND REGULATIONS
The CITY is an Equal Opportunity Employer. As such, the CITY agrees to comply with all applicable Federal civil rights laws and implementing regulations. Apart from inconsistent requirements imposed by Federal laws or regulations, the CITY agrees to comply with the requirements of 49 U.S.C. § 5323(h) (3) by not using any Federal assistance awarded by FTA to support procurements using exclusionary or discriminatory specifications.

Under this Contract, the Contractor shall at all times comply with the following requirements and shall include these requirements in each subcontract entered into as part thereof. a. Nondiscrimination
In accordance with Federal transit law at 49 U.S.C. § 5332, the Contractor agrees that it will not discriminate against any employee or applicant for employment because of race, color, religion, national origin, sex, disability, or age. In addition, the Contractor agrees to comply with applicable Federal implementing regulations and other implementing requirements FTA may issue.

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

b. Race, Color, Religion, National Origin, Sex
In accordance with Title VII of the Civil Rights Act, as amended, 42 U.S.C. § 2000e et seq., and Federal transit laws at 49 U.S.C. § 5332, the Contractor agrees to comply with all applicable equal employment opportunity requirements of U.S. Department of Labor (U.S.

DOL) regulations, "Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor," 41 CFR chapter 60, and Executive Order No. 11246, "Equal Employment Opportunity in Federal Employment," September 24, 1965, 42 U.S.C. § 2000e note, as amended by any later Executive Order that amends or supersedes it, referenced in 42 U.S.C. § 2000e note. The Contractor agrees to take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, national origin, or sex (including sexual orientation and gender identity). Such action shall include, but not be limited to, the following: employment, promotion, demotion or transfer, recruitment or recruitment advertising, layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. In addition, the Contractor agrees to comply with any implementing requirements FTA may issue.
c. Age
In accordance with the Age Discrimination in Employment Act, 29 U.S.C. §§ 621- 634, U.S.

Equal Employment Opportunity Commission (U.S. EEOC) regulations, “Age Discrimination in Employment Act,” 29 CFR part 1625, the Age Discrimination Act of 1975, as amended, 42 U.S.C. § 6101 et seq., U.S. Health and Human Services regulations, “Nondiscrimination on the Basis of Age in Programs or Activities Receiving Federal Financial Assistance,” 45 CFR part 90, and Federal transit law at 49 U.S.C. § 5332, the Contractor agrees to refrain from discrimination against present and prospective employees for reason of age. In addition, the Contractor agrees to comply with any implementing requirements FTA may issue. d. Disabilities
In accordance with Section 504 of the Rehabilitation Act of 1973, as amended, 29 U.S.C. § 794, the Americans with Disabilities Act of 1990, as amended, 42 U.S.C. § 12101 et seq., the Architectural Barriers Act of 1968, as amended, 42 U.S.C. § 4151 et seq., and Federal transit law at 49 U.S.C. § 5332, the Contractor agrees that it will not discriminate against individuals on the basis of disability. In addition, the Contractor agrees to comply with any implementing requirements FTA may issue.

6. INCORPORATION OF FTA TERMS
These requirements do not apply to micro-purchases ($10,000 or less, except for construction contracts over $2,000).

The preceding provisions include, in part, certain Standard Terms and Conditions required by the U.S. Department of Transportation (DOT), whether or not expressly set forth in the preceding contract provisions. All contractual provisions required by DOT, as set forth in FTA Circular 4220.1F, and are hereby incorporated by reference. Anything to the contrary herein notwithstanding, all FTA mandated terms shall be deemed to control in the event of a conflict with other provisions contained in the contract. Contractor shall not perform any act, fail to perform any act, or refuse to comply with any requests of the CITY that would cause the CITY to be in violation of the FTA terms and conditions.

The Contractor agrees to include the above clause in each subcontract financed in whole or in part with Federal assistance provided by the FTA.

7. TERMINATION
The termination rights under this Agreement are in addition to, and in no way limit, the Federal Government’s right to terminate as described in 2 CFR § 200.340.

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

Subrecipients must include provisions in their contracts and subcontracts that allows for termination for cause and for convenience by the subrecipient, including the manner by which it will be effected and the basis for settlement. See Appendix II(B) to 2 CFR part 200—Contract Provisions for Non-Federal Entity Contracts Under Federal Awards, and FTA Circular 4220.1F, Chapter IV, paragraph 2.b.(6)(b)4 – Termination.

8. GOVERNMENT-WIDE DEBARMENT AND SUSPENSION
This requirement does not apply to contracts and subcontracts under $25,000.

Debarment, Suspension, Ineligibility and Voluntary Exclusion The Contractor shall comply and facilitate compliance with U.S. DOT regulations, “Nonprocurement Suspension and Debarment,” 2 CFR part 1200, which adopts and supplements the U.S. Office of Management and Budget (U.S. OMB) “Guidelines to Agencies on GovernmentWide Debarment and Suspension (Non-procurement),” 2 CFR part 180. These provisions apply to each contract at any tier of $25,000 or more, and to each contract at any tier for a federally required audit (irrespective of the contract amount), and to each contract at any tier that must be approved by an FTA official irrespective of the contract amount. As such, the Contractor shall verify that its principals, affiliates, and subcontractors are eligible to participate in this federally funded contract and are not presently declared by any Federal department or CITY to be:
a. Debarred from participation in any federally assisted Award; b. Suspended from participation in any federally assisted Award; c. Proposed for debarment from participation in any federally assisted Award; d. Declared ineligible to participate in any federally assisted Award; e. Voluntarily excluded from participation in any federally assisted Award; or f. Disqualified from participation in any federally assisted Award.

By signing and submitting its bid or proposal, the bidder or proposer certifies as follows:

The certification in this clause is a material representation of fact relied upon by the CITY. If it is later determined by the CITY that the Contractor knowingly rendered an erroneous certification, in addition to remedies available to the CITY, the Federal Government may pursue available remedies, including but not limited to suspension and/or debarment. The Contractor agrees to comply with the requirements of 2 CFR part 180, subpart C, as supplemented by 2 CFR part 1200, while this offer is valid and throughout the period of any contract that may arise from this offer. The Contractor further agrees to include a provision requiring such compliance in its lower tier covered transactions.

9. DISADVANTAGED BUSINESS ENTERPRISE (DBE)
A. This contract is subject to the requirements of Title 49, Code of Federal Regulations, Part 26, Participation by Disadvantaged Business Enterprises in Department of Transportation Financial Assistance Programs. A separate contract goal has not been established for this procurement.

B. The contractor shall not discriminate on the basis of race, color, national origin, or sex in the performance of this contract. The contractor shall carry out applicable requirements of 49 CFR Part 26 in the award and administration of this DOT-assisted contract. Failure by the contractor to carry out these requirements is a material breach of this contract, which may result in the termination of this contract or such other remedy as the City of Tracy deems appropriate. Each subcontract the contractor signs with a subcontractor must include the assurance in this paragraph (see 49 CFR 26.13(b)).

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

C. The successful bidder/offeror will be required to report its DBE participation obtained through race-neutral means throughout the period of performance.

D. The agency shall hold retainage from the prime contractor and shall make prompt and regular incremental acceptances of portions, as determined by the agency of the contract work and pay retainage to the prime contractor based on these acceptances. The prime contractor or subcontractor shall return all monies withheld in retention from all subcontractors within 30 days after receiving payment for work satisfactorily completed and accepted including incremental acceptances of portions of the contract work by the agency.

Any delay or postponement of payment may take place only for good cause and with the agency’s prior written approval. Any violation of these provisions shall subject the violating prime contractor to the penalties, sanctions, and other remedies specified in Section 7108.5 of the California Business and Professions Code. This requirement shall not be construed to limit or impair any contractual, administrative, or judicial remedies otherwise available to the contractor or subcontractor in the event of: a dispute involving late payment or nonpayment by the contractor; deficient subcontractor performance and/or noncompliance by a subcontractor. This clause applies to both DBE and non-DBE subcontractors.

E. The contractor must promptly notify the City of Tracy, whenever a DBE subcontractor performing work related to this contract is terminated or fails to complete its work, and must make good faith efforts to engage another DBE subcontractor to perform at least the same amount of work. The contractor may not terminate any DBE subcontractor and perform that work through its own forces or those of an affiliate without prior written consent of the City of Tracy.

10. RESOLUTION OF DISPUTES, BREACHES, OR OTHER LITIGATION These requirements are not applicable to contracts and subcontracts under the simplified acquisition threshold (currently set at $250,000).

Unless otherwise provided for by the CITY, the following provisions shall apply:

Dispute Resolution: Disputes arising in the performance of this Contract that are not resolved by agreement of the parties shall be decided in writing by the authorized representative of CITY.

This decision shall be final and conclusive unless within ten (10) calendar days from the date of receipt of its copy, Contractor mails or otherwise furnishes a written appeal to the authorized representative of CITY. In connection with any such appeal, Contractor shall be afforded an opportunity to be heard and to offer evidence in support of its position. The decision of the authorized representative of CITY shall be binding upon Contractor, and Contractor shall abide by the decision.

Performance During Disputes: Contractor agrees that notwithstanding the existence of any dispute between the parties, insofar as is possible, under the terms of the Contract, Contractor will continue to perform the obligations required of Contractor during the continuation of any such dispute unless enjoined or prohibited by an California Court of competent jurisdiction.

Rights and Remedies: The duties and obligations imposed by the Contract documents and the rights and remedies available thereunder shall be in addition to and not a limitation of any duties, obligations, rights and remedies otherwise imposed or available by law. No action or failure to act by the CITY or Contractor shall constitute a waiver of any right or duty afforded any of them under this Contract, nor shall any such action or failure to act constitute an approval of Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

or acquiescence in any breach thereunder, except as may be specifically agreed upon in writing.

11. LOBBYING RESTRICTIONS (Include certification form)
These requirements do not apply to contracts and subcontracts under $100,000.

Byrd Anti-Lobbying Amendment, 31 U.S.C. 1352, as amended by the Lobbying Disclosure Act of 1995, P.L. 104-65 [to be codified at 2 U.S.C. § 1601, et seq.] - Contractors who apply or bid for an award of $100,000 or more shall file the certification required by 49 CFR part 20, "New Restrictions on Lobbying." Each tier certifies to the tier above that it will not and has not used Federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any Federal contract, grant or any other award covered by 31 U.S.C. 1352. Each tier shall also disclose the name of any registrant under the Lobbying Disclosure Act of 1995 who has made lobbying contacts on its behalf with non-Federal funds with respect to that Federal contract, grant or award covered by 31 U.S.C. 1352. Such disclosures are forwarded from tier to tier up to the recipient.

12. FLY AMERICA
These requirements apply to contracts and subcontracts involving the transportation of persons or property by air between a place in the United States and a place outside of the United States, or between places outside the United States, when the FTA will participate in the cost of such air transportation.

Fly America Requirements
A. Definitions. As used in this clause--
“International air transportation” means transportation by air between a place in the United States and a place outside the United States or between two places both of which are outside the United States.
“United States” means the 50 States, the District of Columbia, and outlying areas. “U.S.-flag air carrier” means an air carrier holding a certificate under 49 U.S.C. Chapter 411.

B. When Federal funds are used to fund travel, Section 5 of the International Air Transportation Fair Competitive Practices Act of 1974 (49 U.S.C. 40118) (Fly America Act) requires contractors, recipients, and others use U.S.-flag air carriers for U.S. Government-financed international air transportation of personnel (and their personal effects) or property, to the extent that service by those carriers is available. It requires the Comptroller General of the United States, in the absence of satisfactory proof of the necessity for foreign-flag air transportation, to disallow expenditures from funds, appropriated or otherwise established for the account of the United States, for international air transportation secured aboard a foreign-flag air carrier if a U.S.-flag air carrier is available to provide such services.

C. If available, the Contractor, in performing work under this contract, shall use U.S.-flag carriers for international air transportation of personnel (and their personal effects) or property.

D. In the event that the Contractor selects a carrier other than a U.S.-flag air carrier for international air transportation, the Contractor shall include a statement on vouchers involving such transportation essentially as follows:

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

Statement of Unavailability of U.S. - Flag Air Carriers - International air transportation of persons (and their personal effects) or property by U.S.-flag air carrier was not available or it was necessary to use foreign-flag air carrier service for the following reasons. See FAR § 47.403. [State reasons]:
(End of statement)
E. The Contractor shall include the substance of this clause, including this paragraph (E), in each subcontract or purchase under this contract that may involve international air transportation.

13. CLEAN AIR
Applies to any contract or subcontract in excess of $150,000 The Contractor agrees to comply with all applicable standards, orders, or regulations issued pursuant to the Clean Air Act, as amended, 42 U.S.C. §§ 7401 through 7671q. The Contractor agrees to not use any violating facilities and to report the use of prohibited facilities or facilities that are on or likely to be placed on the U.S. EPA “List of Violating Facilities.” The Contractor will report violations of use of prohibited facilities to FTA and it will comply with the inspection and other requirements of the Clean Air Act, as amended (42 U.S.C. § 7401-7671q) and the Federal Water Pollution Control Act as amended, (33 U.S.C. § 1251-1387).

14. CLEAN WATER
Applies to any contract or subcontract in excess of $150,000 The Contractor agrees to comply with all applicable standards, orders, or regulations issued pursuant to the Federal Water Pollution Control Act, as amended, 33 U.S.C. §§ 1251 through 1387. The Contractor agrees to not use any violating facilities and to report the use of prohibited facilities or facilities that are on or likely to be placed on the U.S. EPA “List of Violating Facilities.” The Contractor shall report any violations to the FTA and the appropriate EPA Regional Office.

15. NOTICE TO FTA AND U.S. INSPECTOR GENERAL OF FRAUD, WASTE, OR ABUSE, OR

OTHER LEGAL MATTERS
Applies to all contracts and subcontracts at any tier expected to equal or exceed $25,000, or, any contract or subcontract at any tier for federally-required audit If a current or prospective legal matter that may affect the Federal Government emerges, the Contractor must promptly notify CITY, which will promptly notify the FTA Chief Counsel and FTA Regional Counsel for the Region in which CITY is located. The Contractor must include an equivalent provision in its sub agreements at every tier, for any agreement that is a “covered transaction” according to 2 C.F.R. §§ 180.220 and 1200.220.

The types of legal matters that require notification include, but are not limited to, a major dispute, breach, default, litigation, or naming the Federal Government as a party to litigation or a legal disagreement in any forum for any reason.

Matters that may affect the Federal Government include, but are not limited to, the Federal Government’s interests in the Award, the accompanying Underlying Agreement between the FTA and CITY, and any Amendments thereto, or the Federal Government’s administration or enforcement of federal laws, regulations, and requirements.

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

Additional Notice to U.S. DOT Inspector General. The Contractor must promptly notify CITY, which will promptly notify the U.S. DOT Inspector General in addition to the FTA Chief Counsel or Regional Counsel for the Region in which CITY is located, if the Contractor has knowledge of potential fraud, waste, or abuse occurring on a Project receiving assistance from FTA. The notification provision applies if a person has or may have submitted a false claim under the False Claims Act, 31 U.S.C. § 3729, et seq., or has or may have committed a criminal or civil violation of law pertaining to such matters as fraud, conflict of interest, bid rigging, misappropriation or embezzlement, bribery, gratuity, or similar misconduct involving federal assistance. This responsibility occurs whether the Project is subject to this Agreement or another agreement with CITY involving a principal, officer, employee, agent, or Third Party Participant of the Contractor. It also applies to subcontractors at any tier. Knowledge, as used in this paragraph, includes, but is not limited to, knowledge of a criminal or civil investigation by a Federal, state, or local law enforcement or other investigative agency, a criminal indictment or civil complaint, or probable cause that could support a criminal indictment, or any other credible information in the possession of the Contractor. In this paragraph, “promptly” means to refer information without delay and without change. This notification provision applies to all divisions of the Contractor, including divisions tasked with law enforcement or investigatory functions.

16. PROMPT PAYMENT AND RETURN OF RETAINAGE
The CITY shall comply with 49 CFR Part 26.29 and ensure the CONTRACTOR pay its subcontractors performing work satisfactorily completed related to this contract no later than thirty (30) days after the CONTRACTOR’s receipt of payment for that work from the CITY.

Unless the approved project is for Construction, the CONTRACTOR shall not hold retainage (withhold retention) from any subcontractor. The CITY shall not hold retainage (i.e. withhold retention) from any CONTRACTOR.

If a dispute arises regarding Construction projects only, the CONTRACTOR may exercise its rights under California Public Contract Code (PCC) Sections 10262 and 10262.5 or California Business and Professions Code (BPC) Section 7108.5, as applicable.

The CONTRACTOR is required to pay its subcontractors for satisfactory performance of work related to this Agreement no later than 30 days after the CONTRACTOR’s receipt of payment for that work from the AWARDING AGENCY. In addition, the CONTRACTOR is required to return any retainage (retention) payment to any subcontractor within 30 days after the subcontractor’s work related to this Agreement is satisfactorily completed.

17. PUBLIC TRANSPORTATION EMPLOYEE PROTECTIVE ARRANGEMENTS Applies to all contracts for transit operations
The Contractor agrees to comply with the following employee protective arrangements of 49 U.S.C. § 5333(b):

A. U.S. DOL Certification. Under this Contract or any Amendments thereto that involve public transportation operations that are supported with federal assistance, a certification issued by U.S. DOL is a condition of the Contract.

B. Special Warranty. When the Contract involves public transportation operations and is supported with federal assistance appropriated or made available for 49 Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

C. U.S.C. § 5311, U.S. DOL will provide a Special Warranty for its Award, including its Award of federal assistance under the Tribal Transit Program. The U.S. DOL Special Warranty is a condition of the Contract.

D. Special Arrangements. The conditions of 49 U.S.C. § 5333(b) do not apply to Contractors providing public transportation operations pursuant to 49 U.S.C. § 5310. FTA reserves the right to make case-by-case determinations of the applicability of 49 U.S.C. § 5333(b) for all transfers of funding authorized under title 23, United States Code (flex funds), and make other exceptions as it deems appropriate, and, in those instances, any special arrangements required by FTA will be incorporated herein as required.

18. CHARTER SERVICE
These requirements apply to contracts for operating public transportation service.

The Contractor agrees to comply with 49 U.S.C. 5323(d), 5323(r), and 49 CFR part 604, which provides that recipients and sub-recipients of FTA assistance are prohibited from providing charter service using federally funded equipment or facilities if there is at least one private charter operator willing and able to provide the service, except as permitted under:
 Federal transit laws, specifically 49 U.S.C. § 5323(d);  FTA regulations, “Charter Service,” 49 CFR part 604;
 Any other federal Charter Service regulations; or
 Federal guidance, except as FTA determines otherwise in writing.

The Contractor agrees that if it engages in a pattern of violations of FTA’s Charter Service regulations, FTA may require corrective measures or impose remedies on it. These corrective measures and remedies may include:
 Barring it or any subcontractor operating public transportation under its Award that has provided prohibited charter service from receiving federal assistance from FTA;  Withholding an amount of federal assistance as provided by Appendix D to part 604 of FTA’s Charter Service regulations; or
 Any other appropriate remedy that may apply.

The Contractor should also include the substance of this clause in each subcontract that may involve operating public transit services.

19. SCHOOL BUS OPERATIONS
These requirements apply to contracts for operating public transportation service.

The Contractor agrees to comply with 49 U.S.C. 5323(f), and 49 CFR part 604, and not engage in school bus operations using federally funded equipment or facilities in competition with private operators of school buses, except as permitted under:
 Federal transit laws, specifically 49 U.S.C. § 5323(f);  FTA regulations, “School Bus Operations,” 49 CFR part 605;  Any other Federal School Bus regulations; or
 Federal guidance, except as FTA determines otherwise in writing.

If Contractor violates this School Bus Agreement, FTA may:
 Bar the Contractor from receiving Federal assistance for public transportation; or  Require the contractor to take such remedial measures as FTA considers appropriate.

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

When operating exclusive school bus service under an allowable exemption, the Contractor may not use federally funded equipment, vehicles, or facilities. The Contractor should include the substance of this clause in each subcontract or purchase under this Contract that may operate public transportation services.

20. DRUG AND ALCOHOL TESTING
The CONTRACTOR agrees to establish and implement a drug and alcohol testing program that complies with 49 CFR Parts 40 and 655, produce any documentation necessary to establish its compliance with Parts 40 and 655 and permit any authorized representative of the United States Department of Transportation or its operating administrations, the State Oversight Agency of California, or the City of
Tracy, to inspect the facilities and records associated with the implementation of the drug and alcohol testing program as required under 49 CFR Parts 40 and 655 and review the testing process. The contractor agrees further to certify annually its compliance with Parts 40 and 655 before July 1 and to submit the Management Information System (MIS) reports by July 1st to City of Tracy Transportation Division and FTA. To certify compliance the contractor shall use the "Substance Abuse Certifications" in the "Annual List of Certifications and Assurances for Federal Transit Administration Grants and Cooperative Agreements," which is published annually in the Federal Register.

21. ENERGY CONSERVATION
Applies to all contracts.

The Contractor agrees to comply with mandatory standards and policies relating to energy efficiency that are contained in the state energy conservation plan for the Commonwealth of Virginia, which is issued in compliance with the Energy Policy and Conservation Act.

The Contractor agrees to include the above clause in each third-party subcontract financed in whole or in part with Federal assistance provided by FTA. It is further agreed that the clause shall not be modified, except to identify the subcontractor who will be subject to its provisions.

22. RECYCLED PRODUCTS
These requirements apply to all contracts and subcontracts involving the purchase of items designated by the EPA (that contain the highest percentage of recovered materials practicable) in excess of $10,000. See 40 C.F.R part 247 for federal designation of items.

Contractor agrees to provide a preference for those products and services that conserve natural resources, protect the environment, and are energy efficient by complying with and facilitating compliance with Section 6002 of the Resource Conservation and Recovery Act, as amended, 42 U.S.C. § 6962, and U.S. Environmental Protection Agency (U.S. EPA), “Comprehensive Procurement Guideline for Products Containing Recovered Materials,” 40 CFR part 247.

23. SAFE OPERATIONS OF MOTOR VEHICLES
Applies to all contracts.

Seat Belt Use
The Contractor is encouraged to adopt and promote on-the-job seat belt use policies and programs for its employees and other personnel that operate company-owned vehicles, company- rented vehicles, or personally operated vehicles. The terms “company-owned” and “company-leased” refer to vehicles owned or leased either by the Contractor or CITY.

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

Distracted Driving
The Contractor agrees to adopt and enforce workplace safety policies to decrease crashes caused by distracted drivers, including policies to ban text messaging while using an electronic device supplied by an employer, and driving a vehicle the driver owns or rents, a vehicle Contactor owns, leases, or rents, or a privately-owned vehicle when on official business in connection with the work performed under this agreement.

24. ACCESS REQUIREMENTS FOR INDIVIDUALS WITH DISABILITIES Applies to all contracts.

The Contractor agrees to comply with the requirements of 49 U.S.C. § 5301(d) which states the Federal policy that the elderly and persons with disabilities have the same right as other persons to use public transportation services and facilities, and that special efforts shall be made in planning and designing those services and facilities to implement transportation accessibility rights for elderly individuals and individuals with disabilities. The Contractors also agrees to comply with all applicable provisions of Section 504 of the Rehabilitation Act of 1973, as amended, with 29 U.S.C.§ 794, which prohibits discrimination on the basis of disability; with the Americans with Disabilities Act of 1990 (ADA), as amended, 42 U.S.C. §§ 12101 et seq., which requires that accessible facilities and services be made available to persons with disabilities; and with the Architectural Barriers Act of 1968, as amended, 42 U.S.C.§§ 4151, et seq., which requires that buildings and public accommodations be accessible to individuals with disabilities. In addition, the Contractor agrees to comply with all applicable Federal regulations and directives and any subsequent amendments thereto, except to the extent the Federal Government determines otherwise in writing, as follows:
 U.S. DOT regulations, "Transportation Services for Individuals with Disabilities (ADA)," 49 CFR Part 37;
 U.S. DOT regulations, "Nondiscrimination on the Basis of Handicap in Programs and Activities Receiving or Benefiting from Federal Financial Assistance," 49 CFR Part 27;  Joint U.S. Architectural and Transportation Barriers Compliance Board (U.S. ATBCB) U.S. DOT regulations, "Americans With Disabilities (ADA) Accessibility Specifications for Transportation Vehicles," 36 CFR Part 1192 and 49 CFR Part 38;  U.S. DOJ regulations, "Nondiscrimination on the Basis of Disability in State and Local Government Services," 28 CFR Part 35;
 U.S. DOJ regulations, “ Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities," 28 CFR Part 36.  U.S. General Services Administration (U.S. GSA) regulations, "Accommodations for the Physically Handicapped," 41 CFR Subpart 101-19;
 U.S. Equal Employment Opportunity Commission, "Regulations to Implement the Equal Employment Provisions of the Americans with Disabilities Act," 29 CFR Part 1630; Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

 U.S. Federal Communications Commission regulations, “Telecommunications Relay Services and Related Customer Premises Equipment for the Hearing and Speech Disabled," 47 CFR Part 64, Subpart F;
 U.S. Architectural and Transportation Barriers Compliance Board regulations, “Electronic and Information Technology Accessibility Standards.” 36 CFR Part 1194;  FTA regulations, "Transportation of Elderly and Handicapped Persons," 49 CFR Part 609; and
 Federal civil rights and nondiscrimination directives implementing the foregoing Federal laws and regulations, except to the extent the Federal Government determines otherwise in writing.

The Contractor also agrees to include these requirements in each subcontract financed in whole or in part with Federal assistance provided by FTA, modified only if necessary to identify the affected parties.

25. PROHIBITION ON CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE

SERVICES AND EQUIPMENT
Applies to all contracts.

A. The prohibition on certain telecommunications and video surveillance services or equipment applies to all federally funded third-party contracts. CITY is prohibited from using federal funds to:

1. Procure or obtain

2. Extend or renew a contract to procure or obtain; or

3. Enter into a contract (or extend or renew a contract) to procure or obtain equipment, services, or systems that use covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system.

B. As described in Public Law 115-232, section 889, “Covered telecommunications equipment or services” is:

1. Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities)

2. For the purpose of public safety, security of government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities).

3. Telecommunications or video surveillance services provided by such entities or using such equipment.

4. Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary of Defense, in consultation with the Director of National Intelligence or the Director of the Federal Bureau of Investigation, reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country.

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

C. The Contractor or subcontractor shall not provide covered telecommunications equipment or services in the performance of this contract.

26. ASSIGNABILITY CLAUSE
Applies to all contracts.

Any public agency (i.e., city, district, public authority, public agency, municipality, and other political subdivision or any FTA-funded entity) shall have the option of participating in any award made as a result of this proposal at the same prices, terms, and conditions. CITY reserves the right to assign all or any portion of the products or services awarded under this Contract including option quantities. This assignment, should it occur, shall be agreed to by CITY and the contractor. Once assigned, each agency will enter into its own contract and be solely responsible to the contractor. CITY's right of assignment will remain in force until completion of the contract to include options, whichever occurs first. CITY shall incur no financial responsibility in connection with contracts issued by another public agency. The public agency shall accept sole responsibility for placing orders or payments to the Contractor.

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Professional Services Agreement between:

The City of Tracy and MTM Transit

EXHIBIT E – Contractor’s Submitted Proposal
Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Operation and
Maintenance of
Tracer Public
Transit Systems
Proposal for
Prepared for
City of Tracy
March 11, 2025
MTM Transit, LLC  16 Hawk Ridge Circle, Lake St. Louis, MO 63367  www.mtmtransit.com Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

16 Hawk Ridge Circle | Lake St. Louis, MO 63367 | phone 636.561.5686 | fax 636.561.2962 | www.mtmtransit.com March 11, 2025
Ed Lovell
50 E. 6th Street
Tracy, CA 95376
RE: City of Tracy Request for Proposals (RFP) TRACER Operations and Maintenance Dear Mr. Lovell,
Selecting a qualified contractor to manage and operate the City of Tracy’s fixed route, complementary paratransit, and on-demand services is an exciting and important task for the City. Over the next contract term, the City will need an experienced, knowledgeable partner to help expand and grow the TRACER and TRACERPlus programs without disrupting the service residents rely on every day to access their community.

As the City’s trusted contractor for the past nine years, MTM Transit continues to be the best choice for the TRACER and TRACERPlus programs. We are the only bidder who can offer a fully staffed, local team with the appropriate training and knowledge to continue providing quality service to the City of Tracy and its residents. Our staff know the programs, the passengers, and the City. MTM Transit’s familiarity with the contract translates to reliable, safe, seamless service day after day. While other bidders must dedicate time and resources to a lengthy, burdensome transition, MTM Transit can build upon our strong foundation while incorporating program improvements under the new contract term. This includes helping the City transition to the new software platforms, implementing our proposed service enhancements, and helping the City achieve its short and long-term goals.

We read, understand, and agree to all requirements of the RFP and accompanying addenda, and we affirm that all information contained within the proposal is accurate, truthful, and factual. As President and CEO, I am the officer who can bind MTM Transit to the offer presented. The City may communicate with Vice President of Proposals Amy Ritchie regarding the proposal and contract negotiations. Amy can be reached at [email protected] or 636- 695-5634; please feel free to contact her with any questions. This contract is important to us and we look forward to continuing our long-standing relationship with the City of Tracy.

Sincerely,
Alaina Macia, President and CEO
314-495-4953 │ [email protected]
Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

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TABLE OF CONTENTS
TABLE OF CONTENTS ............................................................................................................................ 1 ORGANIZATIONAL INFORMATION ....................................................................................................... 4 COMPANY OVERVIEW AND HISTORY ................................................................................................................. 4  Form of Legal Entity ..................................................................................................................... 4  Financial Solvency ........................................................................................................................ 5  List of Owners and Officers .......................................................................................................... 5  Management Philosophy ............................................................................................................. 5 ORGANIZATIONAL STRUCTURE ......................................................................................................................... 7 EXPERIENCE AND CAPABILITIES ........................................................................................................................ 8  Tracy’s Trusted Contractor Since 2016 ........................................................................................ 9  Similar Experience ...................................................................................................................... 12 REFERENCES ....................................................................................................................................... 13  City of Escalon – Escalon, CA ..................................................................................................... 13  City of Manteca – Manteca, CA ................................................................................................. 14  Regional Transportation Commission (RTC) of Washoe County – Reno, NV ............................. 15  Cascade East Transit (CET) – Bend, OR ...................................................................................... 17  Salem Area Mass Transit District (SAMTD) – Salem, OR ........................................................... 18 PRIOR PERFORMANCE INDICATORS ................................................................................................... 20 SUCCESSFUL STARTUPS ................................................................................................................................ 22 SAFETY RECORD .......................................................................................................................................... 23  Annual Miles Between Preventable Accidents .......................................................................... 24  Accident Frequency Rates (AFRs) ............................................................................................... 24 PERSONNEL ....................................................................................................................................... 26 KEY PERSONNEL .......................................................................................................................................... 26  General Manager │ Albert Perez ............................................................................................... 26  Safety and Training Manager │ CliŌon (Cliff) Crabtree ............................................................. 27  Maintenance Manager │ ScoƩ Perriera .................................................................................... 27  Operations Manager │ Farries Chappel ..................................................................................... 28 EXECUTIVE TEAM ........................................................................................................................................ 29  Regional Vice President | Scott Transue .................................................................................... 29  Regional Director of Operations | Diana Do.............................................................................. 30  Senior Director of Safety Administration | Matt Weinberg ...................................................... 31  Regional Director of Maintenance | Joe Sullivan ...................................................................... 32  Senior Director of Maintenance | John Seber ............................................................................ 32  Senior Vice President of Operations | Ed Overn ........................................................................ 33 Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

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 Chief Operating Officer | Brian Balogh ..................................................................................... 34  President and CEO | Alaina Maciá ............................................................................................ 35 HIRING PROCESS ......................................................................................................................................... 35  Equal Employment Opportunity ................................................................................................ 36 SCOPE OF SERVICES ........................................................................................................................... 37 OPERATIONS .............................................................................................................................................. 37  Staffing ...................................................................................................................................... 38  Performance Standards ............................................................................................................. 39  Transit Related Software ........................................................................................................... 40 VEHICLES ................................................................................................................................................... 41  In-Vehicle Camera System ......................................................................................................... 42  Mobileye Collision Avoidance System ........................................................................................ 43 MAINTENANCE ........................................................................................................................................... 44  Preventative Maintenance Program ......................................................................................... 45  Vehicle Cleaning......................................................................................................................... 49  Maintenance Management Systems and Recordkeeping ......................................................... 50  Maintenance Quality Assurance and Audits .............................................................................. 53 BUDGET ............................................................................................................................................. 54 EMPLOYEE WORK RULES AND BENEFIT PACKAGE ............................................................................... 55 DRUG AND ALCOHOL PROGRAM .................................................................................................................... 55 EMPLOYEE CONDUCT ................................................................................................................................... 55 BENEFIT PACKAGE ....................................................................................................................................... 56 EMPLOYEE RETENTION AND INCENTIVE PROGRAMS .......................................................................................... 59 JOB CLASSIFICATIONS, WAGE SCALES AND BARGAINING AGREEMENT(S) ........................................... 61 DRIVER TRAINING .............................................................................................................................. 62 OPERATOR TRAINING ................................................................................................................................... 62  Defensive Driving Program ........................................................................................................ 65  Wheelchair Securement Training .............................................................................................. 65  Medical Emergencies Training ................................................................................................... 65  Refresher Training, Retraining, and Annual Recertification ...................................................... 66 MAINTENANCE AND UTILITY STAFF TRAINING .................................................................................................. 67  ASE Certification Program ......................................................................................................... 67 RESERVATIONIST/DISPATCHER TRAINING ........................................................................................................ 68 ROAD SUPERVISOR TRAINING ........................................................................................................................ 69 MANAGEMENT/SUPERVISOR TRAINING .......................................................................................................... 70 CUSTOMER RELATIONS AND SENSITIVITY TRAINING ........................................................................................... 71 CROSS TRAINING ......................................................................................................................................... 73 Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

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SAFETY, SECURITY PROGRAMS AND RISK MANAGEMENT .................................................................. 74 SAFETY PROCESSES AND PROGRAMS .............................................................................................................. 75  Zero Accident Philosophy (ZAP) ................................................................................................. 75  Safety Committees ..................................................................................................................... 77  Safety Aware .............................................................................................................................. 78  Safety Blitzes .............................................................................................................................. 78  Daily Safety Messages ............................................................................................................... 79  Monthly Safety Meetings .......................................................................................................... 79  Safety Contests .......................................................................................................................... 79  Safety Bonuses ........................................................................................................................... 80 PERFORMANCE MONITORING AND QUALITY CONTROL PROGRAM .................................................... 81 SERVICE MONITORING PROCEDURES .............................................................................................................. 82  Road Supervision ....................................................................................................................... 82  Reporting ................................................................................................................................... 83  Complaint Management ............................................................................................................ 83 PLAN AND SCHEDULE FOR OPERATION OF SYSTEM ............................................................................ 84 ROAD SUPERVISION ........................................................................................................................... 86 SCHEDULE .................................................................................................................................................. 87 VEHICLES ................................................................................................................................................... 88 HANDLING OPERATIONAL EMERGENCIES AND REQUESTS .................................................................. 89 BREAKDOWNS AND DELAYS .......................................................................................................................... 89 ACCIDENTS/INCIDENTS ................................................................................................................................. 89 INSURANCE COVERAGE ...................................................................................................................... 91 INSURANCE CERTIFICATE ................................................................................................................... 92 DISCLOSURE OF CONTENTS ................................................................................................................ 95 REQUIRED FORMS .............................................................................................................................. 96 ATTACHMENTS .................................................................................................................................. 97 Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

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ORGANIZATIONAL INFORMATION
Provide a statement of the firm's organizational structure, experience, history, form of legal entity (i.e. partnership, corporation, etc.), capabilities, financial solvency, list of owners and officers and management philosophy. Particular attention to management philosophy is important because the CITY is interested in how potential the CONTRACTOR intends to manage the staff and system. For example, is the business based locally, will hiring be done locally or will existing employees be brought here, will employees work on a full-time or mostly part-time basis, etc.?

COMPANY OVERVIEW AND HISTORY
In 2009, the leadership of Medical Transportation Management, Inc. (MTM) established MTM Transit to help agencies like the Tracer Public Transit System (TRACER) meet the transportation needs of their communities. We have operated TRACER services for nine years as the City’s contractor since 2016.

Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. As a privately-owned company, we prioritize quality over quantity. Instead of meeting quarterly profit marks, we strive to meet performance standards of our contracts and foster a culture that reduces turnover.

The best testament to MTM Transit’s quality service is the long-term partnerships we have with our clients, including the City of Tracy for whom we have proudly served since 2016. We have received numerous contract extensions and have never had a contract terminated early. MTM Transit looks forward to extending our partnership with the City of Tracy through this procurement.
Form of Legal Entity
MTM Transit is a Limited Liability Company (LLC) and certified woman-owned business enterprise (WBE), incorporated in Missouri in 2009. MTM Transit is a majority-owned subsidiary of Medical Transportation Management, Inc. (MTM), a national transportation manager with 29 years of experience. Alaina Maciá leads both MTM Transit and MTM as President and CEO.

While the two organizations share several corporate functions including Information Technology (IT), Legal, Marketing, Accounting, People and Culture (Human Resources, Training, and Corporate Compliance), and the Project Management Office (PMO), they have separate dedicated management structures for Operations.

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Financial Solvency
MTM Transit is financially secure, meeting all short-term and long-term obligations, and can fulfill a resultant contract with the City, with the commitment to meeting and exceeding the scope of services as outlined in the RFP. In addition to having the necessary cash flows from operations, MTM Transit has access to a $62.5 million line of credit with Wells Fargo available for working capital and the general needs of the business. We also have available lease lines with vendors in unspecified amounts for equipment purchases, and we have available cash flows from our operations.
List of Owners and Officers
MTM Transit’s owners include:
 Alaina Maciá - 57%  MTM - 43%
MTM Transit’s officers include:
 Alaina Maciá –Chief Executive Officer  Kerri Mileski – Chief People Officer  Jill Heneghan –Chief Financial Officer  Michele Lucas – Chief Marketing Officer  Thomas Weise – Chief Legal Officer  Rick Holbrook – Chief Technology Officer  Brian Balogh – Chief Operating Officer,
Transit
 Chad Nolan – Chief Data Analytics Officer
Management Philosophy
MTM Transit’s management philosophy centers upon open, transparent communication with our clients and our staff. The City has seen firsthand how we empower local leadership to make decisions without the burden of unnecessary bureaucracy, with the unwavering support of our corporate team. As the contractor for the past nine years, MTM Transit has a fully staffed, local team with the appropriate training and knowledge to continue providing quality service to the City of Tracy and its residents. Our staff know the TRACER program, its passengers, and the City, and their familiarity with the contract translates to reliable, safe, seamless service day after day. We propose all full-time, local, dedicate staff for the program; this approach promotes retention, employee satisfaction, and service quality.

Our local management team has been with the program for years and remain dedicated to the program for the new contract term. Under their leadership, the program continues to thrive, growing ridership by double, maintaining high on-time performance, and superior maintenance.

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In addition to our local team, MTM Transit’s corporate team supports the City and the TRACER programs with consistent communication and a commitment to meeting and exceeding contract expectations. Our corporate team spends time in Tracy supporting the local team, unlike our competitors. Regional Vice President Scott Transue has been particularly involved in helping the TRACER program improve and grow. For example, Scott helped the City avoid a labor strike with the local union by helping negotiate increase wages and more affordable health benefits for operators. Through creative solutions, we were able to find a compromise which contains a reopener on health benefits every April for discussion. In the most recent reopener, we were able to provide a higher level of company contribution for the affected workforce effectively lowering their monthly premium payments, which was well received. No other company will be able to deliver the successful relationship MTM Transit has with the local union, which will help the City, and the TRACER program avoid the threat of work stoppage.

With MTM Transit, the City of Tracy will continue to receive the same dedication and focus we bring to each of our clients, small and large. We are very selective in the expansion contracts we pursue; we choose to work with clients who are true partners and share MTM Transit’s value and culture. This results in a slower, more controlled growth for our company and allows our corporate resources and support to deliver on our promise of dedicated, focused management.

MTM Transit is flexible when asked to make changes, and we quickly identify and implement creative solutions to address any issues that may arise. We have demonstrated this to the City during our initial implementation of the TRACER program in 2016, expansion for the TracerPLUS on-demand service, and the renewal of our contract in 2021.

While the City’s TRACER program may be a small contract among hundreds for another bidder, it is a meaningful contract for MTM Transit, and we treat it with the care and importance it deserves. Our dedication to the City is demonstrated by our long-standing relationship, the tenure and commitment of our local and corporate teams, and our history of collaboration to grow and improve the services.

We understand the importance of these transportation services for the City and its residents, and that many people rely on the TRACER program to access their community each day. We treat our relationship with the City and the community with the true spirit of our motto: Every Trip Is Important.

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ORGANIZATIONAL STRUCTURE
MTM Transit maintains a streamlined reporting structure to facilitate quick response to issues and open lines of communication. The following organizational chart shows how our local team fits into our overall corporate structure, including how the local management team will report up to our corporate staff once we implement our proposed changes for the Operations Manager and Safety and Training Manager positions.

Organizational Chart. MTM’s organizational structure provides efficient lines of report.

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Our Tracy staff know the passengers, understand their needs, and provide reliable, friendly service on a daily basis. They are residents of the community themselves and take the time to connect with the passengers on a personal basis, making each trip an enjoyable, personable experience. This is a benefit only MTM Transit and our existing Tracy team can offer the City.

EXPERIENCE AND CAPABILITIES
MTM Transit helps agencies meet the transportation needs of their communities, specifically transit-dependent populations. Access to local resources and amenities are important components of a healthy, productive life, and MTM Transit provides that access with the utmost dignity for every passenger. We offer a balance of innovation and best practices, deploying executive attention, technological advances, and responsiveness to maximize program success.

MTM Transit has proudly provided safe, timely, and reliable transportation services since 2009, including directly serving the City of Tracy and the TRACER program since 2016.

MTM Transit’s principal line of business is providing fixed route, Americans with Disabilities Act (ADA) paratransit, demand response, dial-a-ride, and microtransit service operations, as well as additional transit services such as mobility management (ADA paratransit eligibility assessments and travel training services), transit call center operation, and transit quality assurance operations and support. We deliver cost savings, increased efficiencies, and customer satisfaction to clients and passengers across the United States in 17 states and the District of Columbia.
40 Divisions
17 States + D.C.

27.2 million
Annual Miles

2.9 million
Annual Trips
1,765+
Employees
For more than 15 years, MTM Transit has grown responsibly by focusing on passenger experience and providing unparalleled hands-on management.

Our goal is to help agencies such as the City of Tracy meet the transportation needs of their communities – specifically, transit-dependent populations – by providing an exceptional passenger experience.

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Despite our rapid growth, MTM Transit remains privately owned and operated, prioritizing quality over quantity. We have no plans to sell or go public, allowing us to focus all our efforts on providing the best possible service for our clients and their customers. Instead of focusing on quarterly profit marks, we strive to meet the performance standards of our contracts, foster a culture that reduces turnover, and provide our clients with the best service possible. Tracy’s Trusted Contractor Since 2016
The City of Tracy awarded MTM Transit the contract to implement and operate the TRACER fixed route and complementary ADA paratransit services in 2016. In August 2020, we expanded service with the TracerPLUS on-demand pilot operation. In 2021, the City re-awarded the services to MTM Transit through a competitive procurement MTM Transit implemented the TRACER program in less than a month. Upon contract award, we quickly secured a maintenance facility, inspected all vehicles, implemented Routematch dispatching software with new tablets, and installed Idrive on-board cameras. We also provided the City with four brand new service vehicles to supplement its fleet and retained 98% of the incumbent workforce. In our first 90 days of service, MTM Transit reduced road calls by 77%.

Over the first four years of service, we
faithfully saw the City and the TRACER
program through a number of
improvements, such as receiving brand
new Gillig transit buses, establishing a
presence on Google Transit, transitioning
Routematch to Reveal software, and
implementing the TracerPLUS on-demand
pilot. We integrated ourselves in the Tracy
community, participating in food and toy
drives, helping deliver meals to seniors
through Meals on Wheels, and preparing
route deviations for a Black Lives Matter
march in June 2020. MTM Transit’s Tracy team donated to local food banks and Brighter Christmas of Tracy.

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Since 2021, MTM Transit has helped the City realize even more for the TRACER program. We supported 10 route increases for both the fixed route and on-demand services, as well as an increase in hours for the TRACERplus on-demand service. We successfully overcame staffing issues, doubling our operator pool to 37 operators to cover the increased demand. We passed four California Highway Patrol inspections with 100%, including one surprise inspection, and maintain 100% on-time preventative maintenance.

Our management continues to provide high quality service for the City and its residents, with on-time performance for paratransit service remaining above 95% every month for over two years. We addressed issues in our standard operating procedures to account for early pickups which negatively affected our on-time performance. Ridership for TRACER has doubled from the start of the contract; ridership of the TRACERplus on-demand service continues to grow, from 1,930 passengers in 2021 to over 8,970 passengers in 2023. We remain an active member of the Tracy community, participating in events like the 2023 Bike-to-Work, for which we donated a bike and helmet.

We are also very involved with the local union representing our operators. Regional Vice President Scott Transue has a positive working relationship with the union and maintains transparent, open communication between MTM Transit and union representatives to deliver on the needs of our operators.

We look forward to implementing changes under the new contract term to drive further improvement for the TRACER program, including:
 Upgrading all in-vehicle cameras to the Motive camera system  Adding Mobileye collision avoidance system
 Adding new diagnostic equipment for fixed route buses  Upgrading all support vehicles
 Providing two temporary revenue vehicles
 Staffing an Administrative Assistant to support program operations  New laptops and tablets
 Upgraded market wages for all staff
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As required by the contract, MTM
Transit will also provide two Chevy
Starcraft Allstar 22’buses as spare
revenue vehicles for temporary use.

Upon contract award, we will upfit the
vehicles with the destination signs, stop
requests, fareboxes, and bike racks for
the TRACER program. MTM Transit
currently owns two vehicles in Tracy
that could serve as spare revenue vehicles; however, they exceed the age requirements outlined in Addendum One. If the City desires, we could use these vehicles and remove the added cost of acquiring new Chevy Allstars from our proposed price.

Coordination as the San Joaquin Valley CTSA
In addition to serving the City of Tracy, MTM Transit is the Consolidated Transportation Services Agency (CTSA) for San Joaquin Valley. With this coordination, we offer the City more coordination between regional programs than any other vendor. Regional Vice President Scott Transue and Regional Director of Operations Diana Do oversee our contracts with Tracy and San Joaquin Valley, and keeps our Tracy team updated on opportunities to coordinate for the best service possible.

For example, as CTSA, MTM Transit can verify passenger eligibility for paratransit service and help assign passengers to the most appropriate TRACER service.

We can also refer passengers who may benefit from travel training to the available CTSA programs to transition them from paratransit to fixed route and/or on-demand services, saving the City money and helping Tracy residents gain more transportation independence.

MTM Transit can ensure passengers use the services for which they qualify, which helps the City manage cost for the paratransit system. As CTSA, our ability to better enforce eligibility assignment, including temporary and restricted status, also improves ridership and productivity for TRACER. These benefits are only something MTM Transit can offer the City.

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Similar Experience
In addition to our experience serving TRACER, MTM Transit’s experience operating programs of similar size and scope gives us a breadth of applicable knowledge and best practices.

Client Name and Location
Para/Demand Fixed Route Microtransit Reservations Scheduling Dispatching Maintenance Annual Ridership Service
Start Date
Hamilton County Department of Job and Family
Services (HCJFS) – Cincinnati, OH
   120,000 Jan. 2010
Allegan County – Allegan, MI     110,000 June 2011
Sumter County – Bushnell, FL      75,000 Oct. 2011 Centre Area Transportation Authority (CATA) –
State College, PA
     38,000 April 2012
City of Perrysburg – Perrysburg, OH      12,000 June 2013 Orange County – Goshen, NY      25,000 Jan. 2014
Capital Metropolitan Transportation Authority
(CapMetro) – Austin, TX*


  903,000 May 2014
Sarasota County – Sarasota, FL      150,000 Mar. 2016 City of Tracy – Tracy, CA        125,000 Aug. 2016 Regional Transportation Commission (RTC) of
Washoe County – Reno, NV
      200,000 July 2017
Lane Transit District (LTD) – Eugene, OR      170,000 Aug. 2017 Martin County – Stuart, FL     90,000 Oct. 2020
Heartland Regional Transportation Planning
Organization (HRTPO) – Sebring, FL
     127,000 July 2021
Cascade East Transit (CET) – Bend, OR   45,000 Sept. 2021 Salem Area Mass Transit District (SAMTD) –
Salem, OR*     223,000 Jan. 2023
County of Hawai’i Mass Transit Agency (MTA) –
Hilo, HI*   200 Jan. 2023
City of Escalon – Escalon, CA      7,500 Feb. 2023 Denver Regional Transportation District (RTD) –
Denver, CO*    120,000 July 2023
City of Manteca – Manteca, CA   62,200 July 2023 Valley Metro Regional Public Transportation
Authority (Valley Metro) – Phoenix, AZ*   450,000 Oct. 2023 *MTM Transit also holds ADA assessments and/or travel training contracts with these clients.

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REFERENCES
List all of the contract services of similar operations that your firm has provided during the proceeding five years, including the name of the agency, company, or entity, contact person and phone number, description of service(s) and dollar amount of contract.

The best testament to our ability to deliver on the requirements for the City and its TRACER program is the nine years we have served the program as the City’s contractor. Beyond our extensive experience with the City of Tracy, MTM Transit provides services similar in size and scope across the nation. Below, we provide information for five current clients of comparable scope, size, and/or complexity to TRACER. We welcome the City to contact these agencies listed as references. We are proud of all of our contracts and would be happy to share similar information for any other client programs we operate, upon request. City of Escalon – Escalon, CA
In February 2023, MTM Transit began operating
eTrans, the City of Escalon’s deviated fixed route
and demand responsive transit system. eTrans
provides local dial-a-ride services within the City
limits, as well as a flex route to Modesto. The City of Escalon sought out MTM Transit for this opportunity
due to our reputation and the service we provide to
our other local area clients, including the City of
Tracy and San Joaquin Valley. We implemented this service within one month and continue to successfully operate it alongside our Tracy operations.

City of Escalon

Address: 2060 McHenry Avenue
Escalon, CA 95320
Contract
Term:

February 2023
to Present

Contact
Information:

John Andoh, Transit Manager
209-691-7465
[email protected]
Annual
Contract
Value:
$227K

Description of
Services:

Transportation operations – dispatching, vehicle operation, and vehicle maintenance, as well as staff recruitment, hiring, training, and management – for eTrans, the City’s deviated fixed route and demand responsive transit system

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City of Manteca – Manteca, CA
MTM Transit started working with the City of Manteca in July 2023. The City specifically sought out MTM Transit for this opportunity due to our reputation and the skillset we provide for our current clients, including our nearby operation in the City of Tracy. We currently operate the City of Manteca’s combined fixed route and ADA paratransit services, collectively known as Manteca Transit. We perform dispatching and vehicle maintenance, as well as completing more than 10,800 trips each year using ten vehicles. We also conduct rider checks monthly to ensure customer satisfaction.

When we took over this service, the City was struggling with reporting, staffing, and supervision from the previous
contractor. We quickly turned things around, working with the local union to solve staffing issues, and provided a qualified local management team to lead the program. We also manage
supplementary services for the City, such as ADA eligibility determinations, travel training, and application processing for the ADA paratransit services, through our partnership with the San Joaquin Regional Transportation District, which is the designated Consolidated Transportation Services Agency (CTSA) for San Joaquin County. This partnership has been in place since January 2021.

City of Manteca

Address: 1001 West Center Street
Manteca, CA 95337
Contract
Term:

July 2023 to
Present

Contact
Information:

Juan Portillo, Transit Manager
209-456-8775 |
[email protected]
Annual
Contract
Value:
$2.2M

Description of
Services:

Transportation operations – reservations, scheduling, dispatching, vehicle operation, and vehicle maintenance, as well as staff recruitment, hiring, training, and management – for Manteca Transit, the City’s combined fixed route, dial-a-ride, and ADA paratransit system
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Regional Transportation Commission (RTC) of Washoe County – Reno, NV
The Regional Transportation Commission (RTC) of Washoe County in Reno, Nevada selected MTM Transit to operate its ACCESS paratransit system in April 2017. With less than three months for implementation, we quickly recruited incumbent and new staff and began training focused on customer service and safety. Seven MTM Transit executives were on site with our training and human resources teams to oversee implementation.

MTM Transit inherited a very unhappy incumbent workforce, and there was a poor relationship with the union. We developed a strong partnership from day one with the Teamsters Local 533 union, and we met with employees as soon as we won the contract to explain our goal of creating a positive work environment. We completed a new collective bargaining agreement (CBA) with the union in less than a week.

MTM Transit implemented an award-winning
training platform from the Transit and Paratransit
Company (TAPCO) that focuses on changing
operator behavior to reduce accidents and increase
professionalism. Under the previous contractor, an
average of five employees were calling off work
each weekday. After one month of service, call-offs
dropped from an average of 25 per week to only
three. RTC was pleased with the smooth transition,
improved operations, and positive change in employee morale.

RTC’s ridership includes 3,600 eligible passengers for ACCESS, and MTM Transit has a staff of more than 70 individuals. We provided 700 trips on our first day of service, with excellent results. We used Trapeze reservation, scheduling, and dispatching (RSD) software from July 2017 to May 2018, and we implemented our internal software, Reveal, in June 2018, which has also improved productivity. MTM Transit successfully maintains compressed natural gas (CNG) vehicles in this contract.

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In November 2019, MTM Transit coordinated with the
RTC to launch a new FlexRIDE microtransit service. This service replaced two routes, and it allows passengers to request rides online, or by calling us directly. The
program offers exceptional flexibility and is fully ondemand.

MTM Transit also has a subcontracted transportation component for our RTC operations through Reno Cab Company. Our local Operations Manager manages this partnership and works closely with the subcontractor’s Operations Manager on all trips sent to this taxi agency, as well as manages any complaints. Additionally, our Safety Manager assists their safety department on drug and alcohol compliance. We also hold monthly meetings with this contractor for a successful operation. This is a very positive relationship for both MTM Transit and Reno Cab Company, as well as the client and our passengers.

In January 2022, MTM Transit deployed our proprietary Mobility Direct ADA Eligibility Software for RTC’s staff, replacing the paper process for eligibility requests and determinations.

Regional Transportation Commission (RTC) of Washoe County

Address: 1105 Terminal Way
Reno, NV 89502
Contract
Term:

July 2017 to
Present

Contact
Information:

Susi Trinidad, ADA Paratransit
Administrator
775-332-2173 |
[email protected]
Annual
Contract
Value:
$7.6M

Description
of Services:

Transportation operations – reservations, scheduling, dispatching, vehicle operation, and vehicle maintenance, as well as staff recruitment, hiring, training, and management – for the ACCESS paratransit system and FlexRIDE microtransit service
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Cascade East Transit (CET) – Bend, OR
In September 2021, MTM Transit began operating
the urbanized portion of transit services within
Deschutes County, Oregon on behalf of Cascade East
Transit (CET). MTM Transit currently operates ten
fixed routes and a separate ADA paratransit service
for areas within three-quarters of a mile of the fixed
route service area. CET handles reservations, scheduling, and dispatching for these services, while MTM Transit operates 25 vehicles for the fixed routes and approximately 45,000 annual paratransit trips.

MTM Transit’s partnership with CET has led to a significant improvement for operator retention and recruitment, on-time performance, customer complaint ratio, and labor relations with the local union. We worked with CET to ramp services back up while overcoming the challenge of recruiting in an operator-deficit environment, while maintaining a high retention among incumbent operators. Further, even though we are currently operating reduced fixed route services, MTM Transit has never lapsed in its commitment to the provision of ADA paratransit services for CET customers.

Our partnership with CET has facilitated longer term conversations around microtransit and the introduction of versatile technological tools to better facilitate the scheduling intake process when booking rides, tracking payments, and optimizing quality of service on a per trip basis.

MTM Transit’s ongoing expertise in paratransit scheduling has also led to a substantial decrease in overtime, thus resulting in a positive revenue hour rate for CET for the facilitation of additional service in other underserved areas.

Cascade East Transit (CET)

Address: 1250 NE Bear Creek Road
Bend, OR 97701
Contract
Term:

September
2021 to Present

Contact
Information:

Tammy Baney, Executive
Director
541-504-3306|
[email protected]
Annual
Contract
Value:
$2.5M

Description of
Services:

Transportation operations – vehicle operation, as well as staff recruitment, hiring, training, and management – for CET’s Bend fixed route and dial-a-ride services
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Salem Area Mass Transit District (SAMTD) – Salem, OR
MTM Transit began managing the in-person ADA paratransit eligibility and functional assessment program for Salem Area Mass Transit District (SAMTD) in July 2015. Through this program, we receive and process applications; schedule interviews, assessments, and rides to/from appointments; conduct interviews and functional assessments; make eligibility determinations; and provide eligibility information to SAMTD. We currently schedule and conduct approximately 80 interviews/assessments each month.

In 2016, SAMTD chose MTM Transit to also operate its call center and handle reservations for Salem-Keizer Transit. Under this contract that began in July 2016, we schedule NEMT for Medicaid members in the Salem-Keizer area, and in Polk and Marion counties, as well as RED Line dial-a-ride service, CARTS bus system, CherryLift, and Cherriots fixed-route services. Our Salem team books approximately 23,000 trips each month.

After a competitive procurement that combined
SAMTD’s call center services and paratransit
operations and based on our successful partnership up
to this point, SAMTD awarded MTM Transit an
additional contract that started in January 2023. This
newest contract consists of a directly operated ADA
paratransit program along with shuttle and fixed route
services, as well as the call center services that we had been providing for SAMTD for the past seven years. For the transportation management component of our new contract, we provide complete customer service, scheduling, reservations, routing, dispatching, supervision, fare collection, and transportation services for the Cherriots Regional, LIFT, and Shop and Ride programs. We also partnered with Via to provide RSD software for SAMTD.

Upon notice of award for this additional contract, we began working immediately to transition and implement the additional services to MTM Transit. The successful implementation was made possible by the collaboration between our local and corporate teams. We used our already strong relationships with the internal and external stakeholders to add this new component to our service portfolio for SAMTD. Since start-up, our partnership with SAMTD has led to drastic, positive turnaround for operator retention and recruitment.

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As a single operator for SAMTD, we provide SAMTD with a one-stop approach to mobility management for their customers, ultimately providing the valued benefit of familiarity within the community.

Salem Area Mass Transit District (SAMTD)

Address: 555 Court Street NE
Salem, OR 97302
Contract
Term:

January 2023 to
Present

Contact
Information:

Ben Sawyer, Contracted
Services Manager
503-361-7588 |
[email protected]
Annual
Contract
Value:
$6.6M

Description of
Services:

Transportation operations – reservations, scheduling, dispatching, and vehicle operation, as well as staff recruitment, hiring, training, and management – for the Cherriots LIFT paratransit system, Cherriots Regional service, and Cherriots Shop and Ride shopper shuttle, fixed route, and dial-a-ride service; ADA eligibility assessments Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

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PRIOR PERFORMANCE INDICATORS
Provide documentation of prior transit service experience including detailing startups, ridership improvement, on-time performance, safety record, cost containment, and productivity.

MTM Transit is proud of the service we provide to the City of Tracy and TRACER passengers.

Each year, we seek to improve our service through improved on-time performance, better safety statistics, and overall enhanced service. From 2021 to 2024, our performance history for the TRACER program shows our commitment to delivering the best possible service.

Metric FY2022 FY2023 FY2024 FY 2025
(through Jan)
On Time Performance
Fixed Route No data* 82.74% 85.93% 85.59%
Paratransit
(+/-10 minutes of requested time) 83.1% 92.8% 96.9% 97.2% Preventable Accidents 5 3 5 4
Total Mileage 307,680 388,987 463,544 291,832
Ridership
Fixed Route Passengers 80,581 100,251 126,944 82,290
Paratransit Passengers 11,490 16,062 21,259 14,176
On-Demand Passengers 1,933 4,947 8,974 7,084
TRACER Performance History. In the past four years, MTM Transit has improved on-time performance for paratransit service and successfully managed the increase in passengers for all services. *Software replaced in Q4 2022 for OTP tracking
MTM Transit is a collaborative partner to our clients and always seeks to help them improve their programs. We have demonstrated our ability to improve service in our operations for Tracy:
 Effectively managed steady increase in service demand, including a growth of over 153,700 miles traveled annually across operations
 Increased the number of routes for fixed route, paratransit, and on-demand services  Retrained and reevaluated our pickup standard operating procedure to account for several hundred early pickups negatively affecting our on-time performance, resulting in an improvement in on-time performance from 75% to 97-98%  Accommodated ridership doubling while maintaining high on-time performance and a low AFR as well as increasing productivity
 Improved productivity from 1.91 in 2021/2022 to 2.54 in 2023/2024 while accommodating additional routes
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 Doubled the number of operators since 2022 from 17 to 35 to accommodate growth  Successfully passed four California Highway Patrol inspections, including one surprise inspection, with perfect scores (100%)
 Significantly reduced miles between road calls by maintaining 100% on-time preventative maintenance
 Piloted Trackit eDVI tool and Motive camera system in Tracy Just as we do for the City, MTM Transit strives to improve all our operations, whether we are a new contractor or have operated the contract for years. MTM Transit listens to our clients’ needs and works to deliver targeted initiatives for improved performance.

Client Improvements
Regional
Transportation
Commission (RTC)
of Washoe County
– Reno, NV
 Improved employee morale and labor relationships by meeting with the union and negotiating a new CBA in less than a week  Reduced accidents and increased professionalism by implementing the TAPTCO training platform, focused on changing operator  Reduced call-offs after one month of service from an average of 25 per week to only three per week
 Improved productivity by implementing Reveal RSD software  Implemented a new microtransit service, which has expanded multiple times due to high demand
 Deployed our proprietary Mobility Direct ADA eligibility software, which is used by the client’s staff, replacing a manual paper process Capital
Metropolitan
Transportation
Authority
(CapMetro) –
Austin, TX
 Introduced new technology and a security system to protect vehicles and deter vandalism
 Simplified the fueling process and reduced deadhead by installing a 6,000-gallon fuel delivery system on-site
 Implemented a microtransit service, which has expanded due to demand
Lane Transit
District (LTD) –
Eugene, OR
 Increased efficiency and improved customer service in reservations, scheduling, dispatching, and operations
 Dramatically improved run-cut optimizations, route bids, training, safety programs, and performance
 Improved morale and customer service by focusing on a positive employee culture
Orange County –
Goshen, NY
 Managed a 21% increase in paratransit trip volume within the same budget, while decreasing trip denials by 50%
 Improved on-time performance and reduced accidents and road calls Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

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SUCCESSFUL STARTUPS
MTM Transit has a history of successful transitions, including for the City’s TRACER program.

We had less than a month to implement the TRACER program in August 2016. In that short time, we established and equipped a maintenance facility, furnished the City with four brand new vehicles, implemented Routematch software with in-vehicle technology, and installed Idrive on-board cameras. We successfully negotiated and transitioned union operations and hired other incumbent employees, retaining 98% of the incumbent staff. In our first 90 days of operation, we exceeded performance requirements and reduced road calls by 77%.

As the current contractor, we are the only bidder who can offer the City a seamless continuation of service. Even though we do not require any startup to continue our operations in Tracy, MTM Transit’s successful startups demonstrate our team’s cohesive management approach, and our commitment to customizing service to meet each client’s unique needs.

Since extending our partnership with the City of Tracy in 2021, MTM Transit has grown our operations with the following contracts, executing a seamless transition for each:
 Manteca, California: MTM Transit assumed operation of a combined fixed route and ADA paratransit program for the City of Manteca in July 2023. The City struggled with reporting, staffing, and overall management under the previous contractor. We turned things around quickly, working with the local union to solve staffing issues and establishing a qualified local management team to lead the program.  Escalon, California: In February 2023, MTM Transit began providing deviated fixed route and demand response services for the City of Escalon. The City of Escalon sought out MTM Transit for this opportunity due to our reputation and the service we provide to our other local area clients, including the City of Tracy and San Joaquin Valley. We implemented services with a one-month timeframe.
 Salem, Oregon: MTM Transit expanded our operations with the Salem Area Mass Transit District (SAMTD) in January 2023 to manage the ADA paratransit program along with shuttle and fixed route services in addition to the ADA paratransit eligibility and functional assessment program and call center services we have been providing for SAMTD since 2015. We leveraged our strong relationships with the internal and external stakeholders to add this new component to our service portfolio for SAMTD. Since startup, our partnership with SAMTD has led to drastic, positive turnaround for operator retention and recruitment.

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 Hilo, Hawaii: In January 2023 MTM Transit assumed operation of the County of Hawai’i Mass Transit Agency (MTA) ADA paratransit services, as well as ADA paratransit eligibility determinations and travel training services. We successfully completed start-up within one-month. On day one of our contract, we began operating the ADA paratransit services, and in March 2023, we started providing assessments and travel training. We partnered with Via to implement software in June 2023, and we implemented our proprietary mobility management software, Mobility Direct, in July 2023.  Denver, Colorado: The Denver Regional Transportation District (RTD) expanded their partnership with MTM Transit in July 2023 to operate a portion of the agency’s Accessa-Ride ADA paratransit service. To support the program, we established a new business office and vehicle maintenance facility in Denver, and hired more than 100 employees, transitioning many from the incumbent service provider.  Phoenix, Arizona: Similar to other clients, the Regional Public Transportation Authority (RPTA), Valley Metro expanded its partnership with MTM Transit in October 2023 to provide paratransit services in addition to the paratransit eligibility and fixed route travel training services we have provided the agency since 2018. During the implementation of the paratransit program, we worked closely with Valley Metro to overcome challenges with operator shortages, bringing in out-of-town operators to prevent the shortage from impacting service. Within one month of operation, we realized a 13.28% improvement in on-time performance, reduced late pull-outs by 51 routes, reduced missed trips by 81, and complaints by 15.

SAFETY RECORD
MTM Transit is proud of our industryleading safety record, which is a result of our commitment to safety and the strength
of our training programs. From careful
operator screening and training to
comprehensive vehicle inspections, we
maintain a safety-focused culture. We
provide a steady flow of positive safety
training materials and information and
recognize those who are performing safely
with safety bonuses. We also provide specific training tools that focus on the greatest needs of each of our contracts, including extensive securement training and continual refresher training.

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Annual Miles Between Preventable Accidents
Our average number of revenue miles between preventable accidents for 2024 was 93,324 and we have maintained impressive statistics in this area over the past five years, as shown below.

Annual Miles Between Preventable Accidents. MTM Transit’s safety-focused culture results in secure, reliable transportation.
Accident Frequency Rates (AFRs)
We have one of the lowest National Transit Database (NTD) accident frequency rates (AFRs) in the industry, and we maintain and exceed all local, State, and Federal safety standards.

For the TRACER program, MTM Transit has maintained an AFR below 1.0 for the last four years, providing safe, reliable transportation for City residents. We have successfully maintained this low AFR even as miles traveled steadily increased.

Tracy Safety Record
2021 2022 2023 2024
NTD AFR 0.00 0.00 0.44 0.39
Miles 364,432 387,986 452,052 518,163
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Companywide, for 2024, MTM Transit provided 25.5 million miles of trips and ended the year with a 0.16 NTD AFR. Below, we provide our NTD AFR record for the past five years, demonstrating consistently strong numbers, even as our annual miles have increased.

NTD AFR Record. MTM Transit has maintained low NTD AFRs over the past five years.

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PERSONNEL
Submit the qualifications, background and availability of the candidate for General Manager.

This will be the day-to-day contact for the CITY and cannot be changed without prior approval of a replacement. Describe the other management personnel and supervisory positions that will participate in the performance of this contract. Describe the CONTRACTOR's hiring program.

KEY PERSONNEL
MTM Transit provides the TRACER program with a qualified, dedicated, local team supported by the oversight of our experienced executive staff. Our current Tracy team will continue to perform above and beyond the City’s expectations, as we retain them into the new contract term. These individuals are fully trained on all aspects of the program and have positive working relationships with the City and its passengers. For the new contract term, we propose transitioning Cliff Crabtree to the Safety and Training Manager role and Farries Chappel to the Operations Manager role. This change will provide more dynamic engagement with our dispatch and operations team. The City can review resumes for all key personnel in Attachment B. General Manager │ Albert Perez
Albert has served as General Manager for the TRACER program since 2022, when he joined MTM Transit. He joined MTM Transit with more than 10 years of experience as a General Manager overseeing paratransit and fixed route operations, including two years as General Manager for TRACER with MV Transportation. His previous experience includes managing transportation operations in Modesto, San Jose, and Merced California, as well as for Yosemite National Park, where he oversaw a fleet of over 200 vehicles, a staff of 100 employees, and a budget of $7.5 million.

As General Manager, Albert has cultivated strong relationships with the City and its passengers, as well as MTM Transit’s vendors and partners. Under his leadership, staff recruitment and retention have increased to successfully manage an increase in routes and services. Albert leads our local team by example, effectively managing financial performance, service delivery, and program improvement for the City and TRACER.

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Safety and Training Manager │ Clifton (Cliff) Crabtree Cliff Crabtree has been with MTM Transit in Tracy since 2016, when he joined our operations in Tracy, working his way from Customer Service Representative, to Dispatch, to Operations Supervisor over the course of two years, giving him an in-depth understanding of the program from all aspects of operations. In 2022, he rejoined our Tracy team as Assistant General Manager. As Assistant General Manager, Cliff plays a key role in recruiting and retaining qualified staff as well as overseeing MTM Transit’s compliance with client expectations and state and federal regulations. He helped us successfully transition our software from Routematch to Reveal under the previous contract term and trained existing and new staff on features of Reveal, TransLoc, and Passio. Cliff is extremely knowledgeable about the Tracy operations continues to be an asset to MTM Transit and the City.

In addition to serving Tracy, Cliff managed operations for our 65-vehicle Reno, Nevada paratransit program as Operations Manager, and Livermore Amador Valley Transit Authority (LAVTA) ADA Paratransit program as General Manager. To complement his professional experience, Cliff is an expert in transit software, including Routematch, Novus/Trapeze, Reveal, Spare Labs, TransLoc, and Passio.

Under the new contract term, MTM Transit proposes Cliff moves into the role of Safety and Training Manager. We propose this change based on Cliff’s experience, as well as our discussions with the City. MTM Transit is confident Cliff will excel in this role for the new contract term.
Maintenance Manager │ Scott Perriera
Scott has served as Maintenance Manager for MTM Transit and the TRACER program since 2019. He brings over 30 years of maintenance and vehicle service experience to the program along with a degree in Automotive Technology. Scott oversees three maintenance employees who provide a high-level maintenance operation for the City and its TRACER program.

During his tenue as Maintenance Manager, he helped MTM Transit implement new workflows to maximize shop performance, minimize asset downtimes, and improve compliance with recordkeeping. Under Scott’s management, our Tracy team has successfully passed the CHP inspection four years in a row with a perfect score (100%) and maintained 100% on-time preventative maintenance.

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He also led the pilot of Trackit software in Tracy, which MTM Transit now uses across our operations. Scott helped develop the Trackit DVI and customize it to the needs of TRACER. Scott also arranged for the TRACER program to serve as a pilot for Motive cameras. These pilots allowed the City to be the first to use industry-leading software and help MTM Transit determine the policies and procedures we would implement across our operations. To recognize his success, he received the ZAP Manager of the Month in 2023 and Maintenance Manager of the quarter in 2024.

As Maintenance Manager, Scott oversees all maintenance, service, diagnosing, and minor repair of vehicles. Scott schedules preventative maintenance, tracks vehicle and maintenance documentation, and maintains the maintenance budget. In addition, he trains operators and maintenance staff on pre- and post-trip inspections and applicable OSHA, DOT, and FTA compliance. Scott also assists with new vehicle specs and collaborates the vendor in the build process for new TRACER vehicles.
Operations Manager │ Farries Chappel
Farries joined MTM Transit as a Road Supervisor for our Tracy operations in 2022; in December 2024, he received a well-deserved promotion to Supervisor of Safety and Training. This role allows Farries to leverage his 25 years’ experience in the transit industry serving in safety and training related positions to help MTM Transit maintain responsible, safe, reliable operations for the City and its TRACER programs. Prior to joining MTM Transit, he held a variety of roles for transit systems across central and southern California.

As Supervisor of Safety and Training, Farries manages and maintains MTM Transit’s safety programs according to FTA, DOT, and Cal-OSHA requirements, as well as Federal Motor Carrier Safety Administration (FMCSA) and California Highway Patrol (CHP) regulations. He conducts facility audits and accident investigations, including determining root cause, and preventability.

He works closely with MTM Transit’s local management team and executive team to develop and implement safety systems to prevent reoccurring accidents/incidents.

Under the new contract term, MTM Transit proposes Farries transitions into an Operations Manager role, overseeing day-to-day operations. We believe this will be a seamless transition for Farries based on his performance, experience, and our understanding of the City’s goals for the new contract term.

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EXECUTIVE TEAM
MTM Transit provides a level of executive support unmatched by any competitor. We recruit and hire some of the most talented individuals from the industry. Our corporate leadership team has implemented and managed hundreds of public transit programs for major transit agencies in the industry. Their backgrounds are relevant to this contract and include experience with paratransit, demand response, dial-a-ride, microtransit, fixed route, transportation logistics and operations, quality management, financial management, and positive labor relations under various State-specific labor laws. We provide resumes for these individuals in Attachment B.

Our executives provide dedicated, qualified support during throughout the life of the contract, conducting project visits at regular intervals; our leaders will always be highly involved and accessible to the City.
Regional Vice President | Scott Transue
Scott has 24 years of management experience in the transit industry. He joined MTM Transit in November 2016 and currently oversees our transit and mobility management operations in the Western part of the U.S., using a hands-on approach to program direction so all clients and passengers receive personal, specific support. Prior to joining MTM Transit, Scott served as Vice President and Chief Operating Officer for a competing company in Los Angeles, California for over four years, where he oversaw a community transit program that provided numerous fixed route and demand responsive services. In addition, Scott worked for San Diego Metropolitan Transit System (MTS) for eight years as a Transit Operations Specialist/ADA Manager, where he managed operations of assigned transit services and specialized ADA services. Further, Scott has extensive experience managing fixed route, paratransit, and microtransit programs, as well as ADA eligibility functional assessment and travel training programs. Scott lives in California, making him easily accessible to the City for any support of TRACER.

In addition, Scott has experience working within union environments, including negotiating Collective Bargaining Agreements (CBAs), administering them for both fixed route and paratransit operations, and working with staff to manage the terms of each agreement. He has participated in grievance hearings and other processes related to union rules and regulations, and he has been the designated company representative for union elections.

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Scott has always maintained strong, positive relations with the unions with which he has worked, including the local union for the City of Tracy. As previously mentioned, Scott was instrumental in helping the City avoid a labor strike for our TRACER operators by helping negotiate increase wages and more affordable health benefits for operators, as well as a reopener on health benefits every April.

Scott oversees the MTM Transit’s partnership with the City with support from Regional Director of Operations Diana Do. General Manager Albert Perez reports directly to Scott. He is heavily involved, present, and actively engaged with the TRACER program, and makes regular in-person visits to our local operations. Scott empowers Albert and our local management team to make decisions independently in support of the City’s needs, while providing operational support, as necessary.
Regional Director of Operations | Diana Do
Diana joined MTM Transit in June 2017 as a Mobility Assessment Evaluator (MAE) with our paratransit eligibility contract for Access Services in Los Angeles, CA – where she had been working since 2009 – and was promoted to MAE Supervisor in September 2018. She was promoted again in December 2018 and relocated to Honolulu, HI to serve as the Program Manager for the new paratransit eligibility contract with the City and County of Honolulu. In Honolulu, Diana also helped adopt safety protocols during the pandemic to maintain ongoing services for applicants. When MTM Transit was awarded yet another new paratransit eligibility contract with San Mateo County Transit District (SamTrans) in San Carlos, CA, Diana was transferred back to California in July 2021 to provide her expertise as Program Manager. Her experience implementing and leading new programs proved very valuable to MTM Transit, resulting in her well-deserved promotion to her current role in January 2023. As Regional Director of Operations with 15 years of industry experience, Diana is currently responsible for supporting MTM Transit’s mobility management and transit operations in the West region. Diana is dedicated to personal growth and has successfully completed her Master of Business Administration degree from California State University of Long Beach thanks to MTM's tuition reimbursement program. Diana lives in California, making her easily accessible to our local management team and the City.

Diana works directly with Regional Vice President Scott Transue, assisting with new and existing operations. Her extensive operations experience in different transportation modes provides a well-rounded approach to MTM Transit's mobility management and transportation projects, providing the highest level of client and division support in the West region.

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Diana plays a pivotal role in working alongside Scott to create and implement action plans for the TRACER program to ensure our services align with contractual obligations and exceed service expectations. Diana works with Scott and General Manager Albert Perez to evaluate program effectiveness and make changes to deliver quality service. Senior Director of Safety Administration | Matt Weinberg Matt joined MTM Transit in June 2021. Matt is a 21-year veteran of the transit industry and is responsible for standardizing safety and training programs for MTM Transit to maintain high quality, safe transportation nationwide. Matt is a Certified Safety and Health Manager (CSHM) who brings a wealth of knowledge and transit safety expertise to MTM Transit.

Prior to joining MTM Transit, he most recently served as National Safety Director for one of the largest transit companies in the nation, overseeing company-wide regulatory compliance, training, and safety processes and procedures. Matt also has experience working hands-on in the field as a Route Manager and an Assistant General Manager, as well as the Area Director of Safety at National Express LLC. Throughout his career, Matt has implemented numerous training programs and led operations to reduce accident and injury rates.

Matt oversees our award-winning safety and training programs, aimed at ensuring high quality, safe transportation for passengers nationwide. He also oversees, updates, and enforces our Safety Management System (SMS), System Safety Program Plan (SSPP), Public Transportation Agency Safety Plan (PTASP), Emergency Preparedness Plan, and Drug and Alcohol Policies across our book of business. Matt also directs and conducts company-wide operational safety audits, and facilitates creative safety initiatives like regular safety blitzes, as well as our exclusive Zero Accident Philosophy (ZAP) and Safety Aware programs. Additionally, Matt coordinates with our corporate team, and our local management teams to meet MTM Transit safety goals, training objectives, and to maintain compliance with local, State, and Federal regulations.

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Regional Director of Maintenance | Joe Sullivan
Joe joined MTM Transit in October 2017 and currently oversees MTM Transit’s maintenance activities for our contracts in the West region. He assists our local teams in properly maintaining vehicles through on-time preventative maintenance inspections, repairs, and bodywork. Joe has 16 years of experience in the fleet maintenance industry. Prior to joining MTM Transit, Joe held the positions of Heavy-Duty Transit Bus and Light Truck Technician, Lead Technician, and Fleet Maintenance Manager for MV Transportation. Joe is an ASE-Certified Master Technician and has experience in alternative fuel vehicles, multiplex electronic control systems, and Intelligent Transportation Systems (ITS) equipment that includes electronic fare boxes, automated customer counters, and smart card fare collection systems. In 2015, he received the American Public Works Association Professional Manager of the Year in Public Fleet for the Sacramento Chapter.

Joe oversees all aspects of MTM Transit’s maintenance program for TRACER. He works with Maintenance Manager Scott Perriera and our local maintenance team to provide safe, timely, high quality preventative maintenance and repair for all City vehicles. In addition, Joe works with vehicle equipment manufacturers to provide training and resources for local mechanics and maintenance staff on new vehicle technologies.
Senior Director of Maintenance | John Seber
John joined MTM Transit in April 2022 as Regional Director of Maintenance for the Central region. In this role, John partnered with our local General Managers and maintenance teams to oversee activities such as preventative fleet maintenance, repairs, and body work. John was promoted to his current role in June 2023 and now oversees all MTM Transit maintenance operations across the country, working with our Regional Directors of Maintenance in each region, clients, and local management teams to increase service efficiency, maintain compliance, and ultimately support the successful execution of maintenance operations across all MTM Transit operations.

With 37 years of experience in operations and vehicle/facility maintenance management, John has overseen the maintenance of large vehicle fleets nationwide and he has experience working with unions under state-specific labor laws, including California.

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Prior to joining MTM Transit, John served as the Executive Director for the Central Indiana Regional Transportation Authority (CIRTA), Director of Maintenance for National Express, and Director of Maintenance and Vice President of Maintenance for MV Transportation.

John supports Regional Director of Maintenance Joe Sullivan and Maintenance Manager Scott Perriera, assisting as needed throughout the contract by regularly monitor the contract and maintenance reporting for contract compliance and quality regarding maintenance functions. Senior Vice President of Operations | Ed Overn
Ed joined MTM Transit in February 2019 as Regional Vice President of the East region. Promoted to Senior Vice President of Operations in May 2023, he currently oversees all MTM Transit operations across the country, working with our Regional Vice Presidents, clients, and local management teams to increase service efficiency, maintain compliance, and support ongoing growth. A veteran of the transportation industry, Ed has served in a variety of roles for 41 years that have helped him cultivate his superior level of transportation expertise. Beginning as an EMS Dispatcher and Paratransit Operator in 1984, Ed quickly advanced his career as a Field Medic, serving a busy 911 system in the Boston, Massachusetts metro area. He then moved through the ranks to become Vice President of Operations for Emergent and Non-Emergent Operations in New England for American Medical Response. He moved to public transit operations in 1998, overseeing the Ride paratransit operation in Boston, before moving on to high-level management roles at major transportation providers.

Prior to joining MTM Transit, he served as MV Transportation’s Regional Vice President for 13 years, providing operational oversight and leadership to fixed route, paratransit, and shuttle bus operations in the Central and East regions. He also served as Regional Vice President for Transdev with oversight of more than 35 fixed route, paratransit, shuttle, and microtransit operations.

Ed supports Regional Vice President Scott Transue and General Manager Albert Perez assisting as needed throughout the contract. He collaborates with Scott and Albert to ensure MTM Transit’s performance for TRACER aligns with all operational and financial contract requirements. Ed also regularly monitors contract reporting for compliance and quality.

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Chief Operating Officer | Brian Balogh
Brian leads all MTM Transit operations to achieve contract compliance and efficient quality service. Brian joined MTM Transit in December 2015 and has 31 years of transportation management experience. He brings a wealth of expertise to MTM Transit and focuses on appropriate fiscal management, data retention, transparency with clients, and customer service. He assesses customer satisfaction and implements plans to improve operations, reevaluating, as necessary. Brian is also responsible for maintaining budget compliance and developing plans to exceed financial goals. Prior to joining MTM Transit, Brian spent nine years as Senior Regional Vice President for MV Transportation where he oversaw 20 divisions and over 24 contracts across five Midwest States, managing more than 1,500 employees, and overseeing the maintenance of 650 fleet buses. Prior to that role, Brian spent 15 years with Greyhound Lines where he served as the District Manager of Field Operations. In this role, he oversaw nine terminal facilities, 110 commission agencies, 350 operators, and 225 employees in a 14-State area.

Brian also has extensive experience and knowledge in labor relations. He has a degree in Management and Labor Relations from Cleveland State University, and during his tenure with Greyhound, he was a lead negotiator multiple times for the labor relations team for their national CBAs covering thousands of operators and mechanics. He attended the Interest Based Bargaining training with the Amalgamated Transit Union (ATU) at the George Meany Center in Washington D.C. Further, Brian has negotiated almost 50 separate CBAs in the United States (ATU, Teamsters) and Canada (CUPE) covering operators, maintenance workers, and office staff. He has built relationships with labor leaders during both negotiation and oversight/implementation of large national agreements as well as smaller individual operating divisions.

Brian supports Senior Vice President of Operations Ed Overn, Regional Vice President Scott Transue, and General Manager Albert Perez, assisting as needed throughout the contract. He collaborates with Ed and Scott to align MTM Transit’s performance for the City with all operational and financial contract requirements. Brian also regularly monitors contract reporting for compliance and quality.

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President and CEO | Alaina Maciá
Alaina oversees all operations at MTM Transit and is President and CEO of MTM Transit and affiliate MTM. She serves as the executive liaison for contractual and operational matters, and under her leadership, MTM Transit meets and exceeds contract deliverables within the required timeframes. Alaina has been in a senior management role within the transportation industry since April 2003, giving her 21 years of experience as an executive. She was the driving force and the visionary behind the creation of MTM Transit in 2009, and her priority is to drive the company to be the leader in high quality transportation. Alaina’s vision and passion for ensuring all community services are accessible without barriers, including healthcare, job access, and social services for all people, including those in need, is what continues to drive MTM Transit forward. She is leading the transportation industry to focus on a sustainable future with a reduction in climate impact.

Alaina holds a master’s degree in business administration from Washington University in St.

Louis’ Olin School of Business. She is actively involved in the St. Louis community and is a member of the Washington University Institute of Public Health National Council, the St. Louis Chapter of YPO (Young Presidents Council), the St. Louis Regional Business Council, the Mary Institute Country Day School (MICDS) Board of Trustees, and the Foundation for Barnes-Jewish Hospital.

Alaina is highly committed to MTM Transit’s partnership with the City. Alaina is keenly aware that good structure and process delivers reliable and efficient services to all stakeholders, and she promotes this key tenet throughout MTM Transit.

HIRING PROCESS
MTM Transit’s recruiting and hiring process allows us to attract and retain high-quality employees. Motivating staff through excellent training, incentive programs, and compensation and benefits results in lower turnover, more satisfied employees, and an improved passenger experience. MTM Transit places significant emphasis on employee morale, as we believe that a satisfied and stable workforce impacts all aspects of contract performance. We focus on hiring the right people, training them to proficiency, and then providing them with tools, resources, and feedback to succeed. Our goal is to create an enviable workplace, enabling us to attract and retain individuals who will deliver excellent service with a focus on safety and customer service.

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As the incumbent, MTM Transit has an existing, fully trained workforce in place for the TRACER program. Our Human Resources department and local team will promptly recruit and fill any open positions so unavailable staff does not interrupt service.

We post and promote all positions that need to be filled, along with their applicable descriptions, on various outlets including:
 Local and national recruiting websites such as CareerBuilder, LinkedIn, ZipRecruiter, Indeed
 State employment/workforce development office
 Local job banks and fairs
 Social media such as Facebook and Twitter
 Local community colleges and universities
 Veteran and community outreach
We carefully recruit and screen candidates, only hiring those who display the qualities necessary to provide exemplary service on behalf of MTM Transit and TRACER. To screen candidates, our team conducts phone interviews and on-site testing and interviews all final candidates in person. MTM Transit checks references and backgrounds for candidates who pass interviews. These include criminal background checks and pre-employment drug screening on all employees, as well as motor vehicle record (MVR) reviews and physicals on all operators. Equal Employment Opportunity
MTM Transit maintains an Equal Employment Opportunity Program and Affirmative Action Plan that complies with all provisions as outlined in FTA Circular 4704.1A, and all other corresponding state regulations including any revisions.

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SCOPE OF SERVICES
A detailed description of the methods by which the CONTRACTOR intends to perform the work set forth in the Scope of Services.

As the current contractor for the City of Tracy, MTM Transit understands the services required as set forth in the Scope of Services, and we have the existing staff, processes, and resources to continue performing the work without disruption to the City or TRACER passengers under the new contract term.

Over the past four years working with the City of Tracy, MTM Transit has proven our ability to deliver on the day-to-day operation of the TRACER fixed route, paratransit, and on-demand services, as well as our ability to accommodate growth and innovation for these services. We make sure the services comply with all Federal Transit Administration (FTA) and TDA requirements, conditions, and assurances.

As detailed throughout our proposal, MTM Transit has the necessary experience and an extensive understanding of the service model sought by the City for the operation of the TRACER program. We are fully prepared to perform all the necessary functions and provide the required equipment as outlined in the RFP and Scope of Services.

OPERATIONS
MTM Transit plans to build upon the strong foundation of our services for the City of Tracy and the TRACER program while incorporating program modifications and additions desired by the City under the new contract term. This includes helping the City transition to the new software platforms, implementing our proposed service enhancements, and helping the City achieve its goals for the new contract term. We continue to focus on operator recruitment and retention as the City seeks to expand fixed route service for better coverage. MTM Transit will address the need for improved dispatch and customer service by adjusting staffing to allow more responsive, attentive service across dispatch and reservations. We are confident in our ability to deliver on each of these goals for TRACER; we are the only bidder who will not require a transition period, allowing us to focus immediately on these service improvements.

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Staffing
As the incumbent, MTM Transit maintains a fully staffed operation for TRACER comprised of trained, knowledgeable individuals who know the services and the passengers. For the new contract term, we will adjust staffing to meet the requirements of the updated RFP. We also propose hiring an Administrative Assistant to support the contract as it continues to grow and expand. Our proposed staffing plan reflects these proposed changes with full-time employees; we propose hiring all employees as full-time. This gives employees access to benefits, improves retention, and translates into better service for the City and the TRACER programs. MTM Transit will increase personnel to meet service requirements, as necessary.

Position FT Employees
General Manager, Albert Perez 1
Operations Manager, Farries Chappel 1
Maintenance Manager, Scott Perriera 1
Safety and Training Manager, Cliff Crabtree 1
Road Supervisor 4
Lead Dispatcher 1
Dispatcher 5
Administrative Assistant 1
Reservationist 4
Mechanics 3
Utility Worker 1
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Staffing Plan. MTM Transit will continue to provide sufficient staff for the TRACER program with sufficient full-time staff.

Our existing Tracy team includes four Spanish bilingual reservationists and dispatchers ensuring we have at least one bilingual employee staffed during all hours of operation.

Beyond having a proven process for hiring and retaining qualified staff, MTM Transit devotes a great deal of time and effort to our training process, as detailed in Driver Training on page 62.

Our training plan prepares vehicle operators, dispatchers, road supervisors, maintenance staff, and management for their day-to-day responsibilities. In addition to thorough initial and ongoing training, MTM Transit holds employees accountable with biannual DMV record checks, regular road supervision, initial and random drug testing.

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Performance Standards
MTM Transit will meet the City’s standards for fixed route and paratransit service, as outlined in the RFP.

Fixed Route Service
 95% on-time scheduled departures, ≤ 5 minutes late leaving from any timed stop  0% early scheduled departures
 0% missed trips
 ≥ 100,000 miles between accidents
 ≤ 1 complaint for every 5,000 fixed route passengers
Paratransit Service
 95% of passengers picked up +/- 10 minutes of scheduled pick-up time  0 passengers pick up ≥ 30 minutes after the scheduled pick-up time  Contact passengers 15 minutes prior to scheduled pick up to advise if the route is on time, or how late the route is
 Use appropriate securements with each passenger; operators must notify dispatch immediately if a passenger refuses securement
 ≤ 1 complaint for every 2,000 paratransit passengers
 ≥ 40,000 miles between accidents
 All employees trained on ADA requirements for interacting with individuals with disabilities
 Train operators on the appropriate use of securements  Priority for ADA certified individuals, accommodating seniors and other passengers on a space available basis
 Compliance with all other City policies
Performance Standards. MTM Transit will continue to meet all TRACER performance standards for fixed route and paratransit service.

If MTM Transit cannot or does not meet any of the City’s standards, we present a plan to remedy the issue with our monthly reporting package.

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Transit Related Software
MTM Transit will use the City-provided CAD/AVL system through ETA Transit for fixed route services. Our team will work closely with the City and ETA Transit to learn and manage the software to dispatch fixed route vehicles.

MTM Transit understands the City is in the process of awarding a contract for implementing a software for on-demand services, and we will work closely with the City and its selected contractor to implement the selected software. Our team will learn and manage the system, including the app, for all on-demand dispatching. We have experience with many different routing, scheduling, and dispatching (RSD) systems, and we are confident we can effectively use any selected by the City. We understand the City is entertaining proposals from both Via and Spare Labs. MTM Transit uses these RSD platforms in several contracts and can leverage our experience to help the City achieve a seamless transition for the TRACER program.

Client RSD Software
Allegan County – Allegan, MI  Via
Capital Metropolitan Transportation Authority (CapMetro) – Austin, TX
 Spare Labs (paratransit)
 Via (microtransit)
Centre Area Transportation Authority (CATA) – State
College, PA
 Ecolane (paratransit)
 Via (microtransit)
County of Hawai’i Mass Transit Agency (MTA) – Hilo, HI  Via Regional Transportation Commission (RTC) of Washoe
County – Reno, NV
 Reveal (paratransit)
 Spare Labs (microtransit)
Salem Area Mass Transit District (SAMTD) – Salem, OR  Via Sarasota County – Sarasota, FL  Via
In addition to the software provided by the City, MTM Transit uses Trackit for electronic Daily Vehicle Inspections (DVI) and road supervision, AssetWorks for our maintenance program, and reference materials such as All Data, Cummins Insight, and My Voith to successfully operate the TRACER program. We plan to continue using each of these programs in the new contract term, with approval from the City.

For the new contract term, MTM Transit proposes to replace the Idrive cameras with the Motive camera system and Mobileye collision avoidance system, as detailed on page 42.

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MTM Transit will provide Samsung tablets for all on-demand vehicles to run the selected software mobile application for the duration of the contract, as well as a minimum of two spares.

VEHICLES
MTM Transit provides four support vehicles for the contract, which we plan to replace with all new vehicles under the new contract term. The new vehicles will include a Ford Ranger shop truck, two Toyota Prius hybrid vehicles, and a Braun Ability Voyager wheelchair accessible van.

As required by the contract, MTM Transit will also provide two Chevy Starcraft Allstar 22’ buses as spare revenue vehicles for temporary use. Upon contract award, we will upfit the vehicles with the destination signs, stop requests, fareboxes, and bike racks for the TRACER program.

MTM Transit currently owns two vehicles in Tracy that could serve as spare revenue vehicles; however they exceed the age requirements outlined in Addendum One. If the City desires, we could use these vehicles and remove the added cost of acquiring new Chevy Allstars from our proposed price.

Braun Ability Voyager Ford Ranger

Toyota Prius Hybrid
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Chevy Starcraft Allstar
In-Vehicle Camera System
MTM Transit proposes to upgrade the camera system for all TRACER vehicles to the Motive camera system. We are in the process of transitioning all operations to Motive, as it is a better camera we can offer clients at a better value. We included the costs of Motive in our base price proposal.

Motive is an inertia-based camera system with extensive safety features, such as facial recognition, drowsy driving detection, safe distance warning, distracted driving detection, and audible alerts. Unlike many competitor video monitoring systems, Motive records continuously and allows us to request recordings from both inside and outside of the vehicle whenever a vehicle is operating. Distracted and drowsy driving detection helps prevent accidents, and facial recognition automatically identifies operators for accurate data and reports. Motive also includes accident detection, which detects potential accidents and alerts management.

If an accident occurs, Motive stores video, audio, GPS coordinates, speed, and g-force values.

Additionally, Motive offers an environmental component to reduce idle time and fuel consumption and improve driving behavior, which reduce wear and tear on the fleet. Motive also comes with vehicle predictive fault code alerts allowing for real time review of vehicle maintenance activity to identify any potential mechanical items before they become major issues. This improves fleet availability, fleet and component longevity, and reduces road calls.

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Features Benefits
 Dual camera (road and operator facing)
 Events stored on device
 IR sensor for low light operation
 Advanced heat dissipation technology
 Real-time fatigue and distraction detection
 AI to predict and prevent accidents, and
assess risks and warn operators in real time
 Facial recognition for operator safety
 Fleet maintenance health and diagnostic
codes and alerts
 Predictive and prescriptive analytics
 Automatic (OTA) updates
 Industry standard encryption
 GDPR compliant
 Embedded neural network
 Real-time reports
 Company score
 Actionable intelligence
 Mobile app for fleet managers and
operators
 ELD and Tachograph integration
 Customizable AI sets
 Durable casing
 Custom dashboard for viewing real
time status and activity
 Custom instant reporting on operator
improvement/safety efficiencies
individual and as a group
Motive Camera System. Features and benefits of this industry-leading onboard camera system. Mobileye Collision Avoidance System
In addition to Motive, MTM Transit will also install Mobileye Collision Avoidance Systems on each vehicle. Mobileye is a windshield-mounted vision sensor that views the road ahead, identifying objects in the operator’s path such as other vehicles, cyclists, or pedestrians. The system continuously measures the distance and relative speeds of these objects to calculate the risk of the operator colliding with them.

Mobileye can also detect lane markings and traffic signs, alerting operators if they veer out of their lane or if they go over the speed limit. A color screen control unit inside the vehicle provides visual and audio alerts to the operator. Through daily vehicle inspections and regular preventative maintenance, Mobileye will keep all vehicles in good mechanical and operating condition.

We included the cost of Mobileye in our price proposal.

As a note, Motive plans to release Forward Collision Avoidance Warning technology very soon.

This tech will alert operators in real time if they are about to strike a vehicle in the current lane based on speed and distance. Depending on how soon Motive releases this feature, we may not require the Mobileye system on TRACER vehicles.

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MAINTENANCE
At MTM Transit, we take pride in the care of the vehicles we operate and keep them in superior mechanical condition to maximize their longevity. Properly maintained vehicles
increase road performance statistics, reduce breakdowns and road calls, and contribute to the successful operation of the TRACER program. MTM Transit’s comprehensive vehicle
maintenance program complies with all City requirements; Original Equipment Manufacturer (OEM) standards; and all federal, state, local, or other governmental laws, regulations, requirements, and rules with respect to use, maintenance, and operation of the vehicles.

MTM Transit has established vehicle maintenance procedures, executed by our Tracy maintenance team, including
Maintenance Manager Scott Perriera and maintenance
technicians.

MTM Transit maintains all vehicles, including the City’s fleet, on a 45 day / 3,000-mile preventative
maintenance schedule, detailed below. We are proud
to provide 100% on-time preventative maintenance
for the TRACER program. Our fleet management
software, AssetWorks, provides the ability to maintain
all vehicle maintenance records, as well as
preventative maintenance for fare box and ITS
equipment for TRACER vehicles. MTM Transit provides
internet in the transit yard for road supervisors,
maintenance team, and the camera system router.

MTM Transit has an established maintenance facility
at 503 W Larch Road, Unit G, Tracy, CA 95304. Our
shop is conveniently located within the service area, less than five miles of the Tracy Transit Station. We equipped this facility to provide sufficient maintenance for the TRACER fleet, including adding a clean room and test bench for electronics repairs on fare boxes and new onboard ITS equipment.

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For the new contract, we propose adding new diagnostic equipment for the fixed route buses, including:
 New Automatic A/C Machine for the Gillig Buses
 New Tire Machine and Balancer for the Cutaways
 New Dell Rugged Diagnostic Laptops
 Cummins Insite Pro – Cummins Dealer Level Diagnostics  Ford FDRS – Ford Dealership Level Diagnostics
We also plan to replace the shop truck with a new Ford Ranger.

We are proud of the maintenance program we maintain for the City, which meets all contract requirements and results in perfect inspection scores from the California Highway Patrol.

MTM Transit possesses an excellent operational safety record including satisfactory inspection ratings from the CHP. In fact, all our CHP inspections for the past four years were perfect scores (100%) with no deficiencies.
Preventative Maintenance Program
The following table shows MTM Transit’s preventative maintenance program for TRACER, indicating the schedule and actions performed at each routine servicing. This schedule keeps vehicles in “Service Ready” condition at all times.

Preventative Maintenance Schedule
3,000
Miles
6,000
Miles
12,000
Miles
24,000
Miles
48,000
Miles
90,000
Miles
180,000
Miles
Vehicle PM Inspection       
All interior, engine compartment,
under bus, exterior, air
conditioning, breaks, and
wheelchair lifts and ramps
      
Inspect brakes, air system,
suspension, and warning indictors       
Genfare fare box PM level 1       
ITS equipment Inspection       
Inspect lights, hoses, and belts       
Wheelchair lift inspection       
Chassis is lubed       
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Preventative Maintenance Schedule
3,000
Miles
6,000
Miles
12,000
Miles
24,000
Miles
48,000
Miles
90,000
Miles
180,000
Miles
Change engine oil and filter       
Rotate Tires       
Wheelchair lift PM       
Mountings inspection       
Change hydraulic fluid and filter       
Genfare fare box PM level 2       
HVAC PM       
Replace HVAC intake filter       
Replace engine air filter       
Replace fuel filters       
Disassemble and clean spinner
filter       
Pressure test cooling system for
leaks       
Clean charge air cooler and
radiator fins       
Test engine coolant protection       
Check front end alignment       
Replace transmission filter and fluid        Take transmission fluid sample       
Replace wheelchair lift filter and
fluid       
Replace spark plugs       
Genfare fare box PM level 3       
Replace air dryer desiccant
cartridge and purge valves       
Clean compressor discharge lines       
Genfare fare box PM level 4       
Service front wheel bearings       
Service rear differential       
Take differential fluid sample       
Clean differential breather       
Remove and inspect exhaust
bellows       
Replace crankcase breather filter       
Replace PP1 park brake valve       
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Preventative Maintenance Schedule
3,000
Miles
6,000
Miles
12,000
Miles
24,000
Miles
48,000
Miles
90,000
Miles
180,000
Miles
Check and adjust engine valve lash       
Replace drive belts       
Replace engine coolant       
Remove and clean DPF       
Replace DEF filter       
AC compressor rebuild       
Replace exhaust bellows       
Maintenance Schedule. MTM Transit will follow this Preventative Maintenance Schedule.

MTM Transit does not allow vehicles to operate in revenue service if they are past due for a preventative maintenance inspection. We stagger maintenance inspections and repairs so we have the appropriate number of vehicles available at all times to meet demand.

Major Repair and Body Damage
Due to the complex and specific nature of most major repairs, MTM Transit contracts for body damage and major repairs. MTM Transit ensures vendors make repairs and use only parts, materials, lubricants, fluids, oils, and procedures that meet or exceed OEM specifications and requirements.

MTM Transit enforces warranties of all vehicles and all systems, components, and subcomponents thereof and monitors covered repairs, so they are performed in a timely fashion. If it is determined that a warrantable component has failed, MTM Transit coordinates the warranty repair with the proper manufacturer.

Daily Pre-Trip Inspections
The pre-trip inspection is a critical component of daily maintenance and operations and serves as the first line of communication between our operators, who are our eyes and ears in service, and our maintenance team. MTM Transit
teaches all operations and maintenance employees the
critical nature of this documentation. If we find an employee taking shortcuts at this critical step, we coach and retrain and use progressive discipline as necessary.

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At the start of the day, operators perform a daily pre-trip inspection on every vehicle. The pretrip inspection includes a 15-minute walk-around visual inspection and a check of the following:
 Fuel levels and leaks
 Engine oil, coolant, water, and
transmission fluid
 Mobile validator operation
 Wheelchair lift/ramp check
 Security camera inspection
 Annunciator inspection and test
 Real-time Information system test
 Brake functionality
 Turn signals
 Headlights
 Brake, tail, and back-up lights
 Interior and exterior lights
 Windshield wipers and washer
 Door and window operation
 Mirrors and horn
 Steering and steering fluid
 Tires (air pressure, tread depth,
wear)
 Lights and flashers
 The City system map and route
schedule brochure inventory
 Interior and exterior visual inspection
 Defects reported by vehicle operators
to identify potential safety and
reliability items requiring immediate
attention, including climate control
mechanisms
 Front and rear suspension
 Wheelchair ramp, tie downs
 Radio system/tablets
 Heater(s) and defroster
 Air conditioning system
 Safety equipment
 Interior and exterior cleanliness
 Battery fluid, cables, and corrosion
 Body damage
A maintenance technician is on-site each morning thirty minutes prior to the first vehicle pull out to address vehicle maintenance issues. In addition, a manager is always present for peak pull out each day, available to support the operators, answer any questions, and ensure that each route is leaving the yard on time so that it will make its initial stop on schedule.

MTM Transit trains operators to recognize symptoms of maintenance issues and records findings on the Daily Vehicle Inspection (DVI) form and report any defects to a supervisor. If necessary, MTM Transit removes the vehicle from service until we repair and inspect it for return.

MTM Transit uses Trackit to provide electronic documentation of the Daily Vehicle Inspection (DVI) form. Operators complete the DVI form on tablets. Upon completion of the inspection, maintenance personnel review and note any defects in our AssetWorks software for appropriate follow-up.

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Post-Trip Inspections
Once the vehicle is out of service for the day, the operator records the mileage and usage of fuel and oil and checks for the same items inspected during the pre-trip inspection. The operator fills out a post-trip inspection log. Maintenance Manager Scott Perriera reviews all DVI forms on a daily basis to prioritize defects and quickly address issues. MTM Transit understands if operators continually write up issues that go unaddressed, the operator ceases to want to communicate minor defects. Therefore, we address every issue arising from trip inspections.

Further, we always include the maintenance team in monthly safety meetings to foster open communication across operations.

Lift and Securement Maintenance
At 3,000 miles, or every 45 days, MTM Transit staff inspect each vehicle equipped with a lift for safety and cycle it one complete cycle. The bridge hinge and lift are cleaned of all dirt and debris using compressed air. All components of the lift are lubricated using penetrating oil specified by the lift manufacturer as appropriate for use. The technician then checks that the fluid level in the lift reservoir is at the proper level and tests both manual and electrical operation to ensure proper functioning and that the securement belts are intact and functioning. The technician ensures that the manual lift handle is in its proper place and inspects the interlock and warning alarm to ensure they are operating properly. MTM Transit does not allow vehicles with non-functioning lifts to enter service.

California Highway Patrol Inspections
MTM Transit complies with all California Highway Patrol (CHP) requirements and inspections.

We maintain standardized records to keep our operations ‘audit ready’ at all times. We have had no defects in FTA triennials or CHP audits, successfully passing four CHP inspections, including one surprise inspection with no notice.
Vehicle Cleaning
The appearance of TRACER vehicles should be a positive and professional reflection of the services. MTM Transit employees keep vehicles clean at all times. Our Operations Manager and road supervisors perform periodic unannounced checks of vehicle cleanliness and monitor it through on-street supervision. We remove all vehicles that do not meet the City’s and MTM Transit’s cleanliness standards from service until the problem has been addressed. Cleaning never disrupts service.

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The following outlines MTM Transit’s vehicle cleaning schedule, which we will revise upon request. MTM Transit maintains records of all cleaning and washing in a log for review and inspection.

Vehicle Cleaning Schedule
Daily Weekly Monthly
Sweep and dust floors and seats   
Remove all trash/debris   
Wash and disinfect interiors, including windows,
seats, ledges, modesty panels, passenger signal strip,
floors, stanchions, operator area, dash, and grab
rails
  
Sanitized with electrostatic sprayers   
Check and restock marketing materials   
Complete detailing of interior and exterior, including
bumpers, wheels, window panels  
Wash vehicle exteriors  
Clean ceilings and walls  
Treat rubber or vinyl exterior components with
preservative  
Steam clean seats  
Vehicle Cleaning Schedule. MTM Transit keeps vehicles clean on a daily, weekly, and monthly schedule.

MTM Transit will continue to use Butler’s Mobile Cleaning Source for weekly exterior washing and cleaning. Butler’s uses certified environmental cleaning solutions and has over 25 years’ experience in fleet washing services.

We also staff a Utility Worker to help maintain the cleanliness of vehicle exteriors and interiors, manage vehicle fueling, and assist with vehicle pullout. Maintenance Management Systems and Recordkeeping
MTM Transit proposes to continue using AssetWorks for fleet and equipment maintenance management, record keeping, analytics, and reporting for the TRACER program. AssetWorks allows our maintenance teams to:
 Monitor vehicle status, warranty requirements, and inventory levels, along with controls of scheduled and unscheduled repair items, such as air conditioning, wheelchair lift parts, and materials
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 Calculate when maintenance is due
 Schedule preventative maintenance notifications by date, mileage, or hours  Provide a detailed maintenance history and cost summary AssetWorks Software. AssetWorks facilitates a variety of maintenance management, record keeping, and reporting tasks.

AssetWorks is the industry-leading fleet management software system on the market and helps MTM Transit keep the TRACER fleet on the road in the most cost-effective manner possible.

AssetWorks provides alerts to users to notify them of urgent issues and dates that preventative maintenance is due. The software is also highly customizable and offers many user-definable features and options. It includes a full range of reports, which provides clients with immediate feedback on fleet performance.

AssetWorks tracks an unlimited amount of assets, including vehicles, equipment, parts, and fixed assets through their entire lifecycles. The information managed within the system includes:

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 Basic asset data, like year, make, and model
 Meters
 Preventative maintenance
 Department, location, and operator
assignment
 Classifications
 Motor pool
 Acquisition
 Warranty
 File attachments
 Replacement
 Recurring costs
Our maintenance team uses AssetWorks to perform repairs, inspections, and warranty work as required. AssetWorks provides inherent workflows for the processing and completion of all work orders, which may be created as needed, from service requests, or auto-generated based on PM schedules. This includes internal maintenance shops, external commercial/vendor repairs, fully integrated inventory management, direct versus indirect labor, operational versus location downtime, and much more. AssetWorks provides a wide variety of supporting functionalities including work order processing, commercial work, billing, historical costs, shop calendar, notifications, recalls/campaigns, warranty information, and accident management.

Additionally, AssetWorks provides a variety of dashboards for ease in tracking and reporting.

The image below shows a sample Work Management Portal dashboard from AssetWorks.

AssetWorks Fleet Management Software. One of the many dashboards available in AssetWorks.

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MTM Transit also maintains a vehicle file for each vehicle within the software that includes a complete maintenance and repair history, inspection, and licensing documentation. The paperless storage system helps reduce our environmental footprint. AssetWorks can organize each vehicle file by vehicle number, and document all vehicle maintenance to include preventative maintenance, scheduled maintenance and inspection, unscheduled maintenance, fuel and oil usage, and engine and transmission rebuilds.

We also use AssetWorks to provide additional maintenance reports on a regular basis or as requested. AssetWorks provides over 275 out-of-the-box reports, as well as ad-hoc reporting capabilities so we can create the exact reports our clients need to understand their unique fleet operations.
Maintenance Quality Assurance and Audits
MTM Transit periodically conducts audits of both preventative and unplanned maintenance records. Maintenance Manager Scott Perriera performs a quarterly review and Regional Director Joseph Sullivan performs in-person audits biannually, totally six independent reviews each year. Scott physically re-inspects 10% of the preventative maintenance inspections performed each month. He analyzes unplanned work reports for frequently failing equipment and/or recurring problems. He also reviews work time reports to complete necessary maintenance and ensure service is not negatively impacted. Further, we also conduct proactive campaigns to address seasonal changes that can cause maintenance spikes and performance fluctuations. We welcome the City to inspect our vehicles and maintenance documentation at any time.

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BUDGET
Submit a detailed breakdown of costs for all aspects of operation using Form K in Appendix D.

We are pleased to provide pricing to the City for TRACER fixed route, paratransit, and ondemand services. We based our pricing on our nine years’ experience operating the TRACER program, as well as the information provided in the RFP and addenda.

As the current contractor, MTM Transit knows the true cost of the program. Our proposal includes several program enhancements, including:
 Upgrading all in-vehicle cameras to the Motive camera system  Adding Mobileye collision avoidance system
 Adding new diagnostic equipment for fixed route buses  Upgrading all support vehicles
 Providing two temporary revenue vehicles
 Staffing an Administrative Assistant to support program operations  New laptops and tablets
 Upgraded market wages for all staff
 Adding two temporary spare revenue vehicles
Our proposed budget reflects MTM Transit’s desire to be a transparent partner to the City; we priced the contract realistically, bearing the future of the TRACER program in mind. We look forward to improving and expanding TRACER services alongside the City during the new contract term.

MTM Transit would welcome the opportunity to discuss the details of our pricing and make adjustments if appropriate.

MTM Transit provided all forms from Appendix D, including Form K, in Required Forms starting on page 96.

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EMPLOYEE WORK RULES AND BENEFIT PACKAGE
Submit CONTRACTOR’s specific work rules and benefit package that will be provided. Please include any incentive, motivational or awards program that you would provide.

MTM Transit’s current operators meet the City’s requirements; we will maintain compliance for any new operators hired. MTM Transit verifies all operators for the TRACER program meet all local and state licensing and regulations that exceed the federal standards. We review and maintain Motor Vehicle Reports and DOT pre-employment physicals before hiring any new operators to ensure they meet these standards. MTM Transit conducts MVR reviews and updated criminal background checks once every six months after hire. We provide information on debarment status or certification regarding debarment, suspension, and other ineligibility and voluntary exclusion to the City, as applicable.

DRUG AND ALCOHOL PROGRAM
MTM Transit maintains an employee alcohol and substance abuse testing program for all employees in safety-sensitive positions, including personnel engaged in the operation, maintenance and repair, and control of TRACER vehicles and equipment. We perform preemployment, post-accident, reasonable suspicion, and random drug and alcohol testing of these employees.

MTM Transit’s drug and alcohol testing policy complies with all applicable requirements as established by the Federal Transit Administration or by other federal or state agencies, including 49 CFR Parts 653 and 654, Drug Free Workplace Act, and Omnibus Transportation Employee Testing Act of 1991. We distribute a copy of our drug and alcohol policy to every employee and maintain verification of receipt. MTM Transit has zero tolerance for positive results; we do not allow any employee with a confirmed positive drug or alcohol test to perform any work under the contract. We maintain test result documents in personnel files and make results readily available for inspection. MTM Transit will continue to send a monthly compliance letter to the County certifying compliance with the program.

EMPLOYEE CONDUCT
MTM Transit takes our responsibility to our contracted clients very seriously. We are committed to providing the highest levels of service in all of our delegated functions, doing so with the utmost integrity and understanding that we are in a position of public trust. We hold our employees to the highest standards both professionally and ethically.

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MTM Transit’s comprehensive Employee Handbook outlines the standards of excellence to which we hold all of our employees. This manual addresses the expectations of professional conduct regarding appearance, attitude and customer service, appropriate communication and interaction with passengers, and personal media devices. Employees understand from their day of hire that they are a representation of both MTM Transits and the City, and as such they shall remain polite and professional at all times – including, to a certain extent, in their actions outside of work.

Employees must present a neat appearance, wearing uniforms specified by the City, and conduct themselves in a courteous and professional manner at all times. MTM Transit helps the City meet their overall goal for Disadvantaged Business Enterprise (DBE) participation by using Blue Goose Uniforms, a certified DBE, to supply staff uniforms.

BENEFIT PACKAGE
MTM Transit offers an attractive benefits package that features a multi-tiered program of coverage options, enabling more employees to obtain coverage with greater flexibility in their choices. These benefits aid in employee recruitment, satisfaction, and retention. With a stable workforce and low turnover, the City and its passengers benefit. Satisfied personnel stay invested in the success of the contract and develop long-term knowledge of the program and passengers.

MTM Transit works closely with the Teamsters to comply with our collective bargaining agreement (CBA). Currently, our MTM Transit benefit package includes the following:
 Medical Insurance. MTM Transit offers three plans through UMR (including a highdeductible plan) and pays a portion of the cost for each employee enrolled.  Dental Insurance. Employees pay 50% for coverage on average. We offer one plan with two network options through Delta Dental – a PPO network and a Premier network.  Vision Insurance. 100% paid by the employee. The plan covers routine eye exams and pays for all or a portion of the cost of glasses or contact lenses.  Basic Life and Accidental Death & Dismemberment (AD&D) Insurance. Employees’ annual base salary rounded up to the next $1,000 increment with a maximum benefit of $250,000. Coverage reduction begins at age 65. MTM Transit pays 100% of this benefit.  Voluntary Life Insurance for Employee, Spouse, and Children. Employees can enroll in additional life insurance coverage for themselves and/or eligible family members.

Coverage reduction begins at age 65. 100% paid by the employee.

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 Short-Term Disability. Income replacement at 66.67% of weekly pre-disability earnings if the employee cannot work due to an approved disability. Maximum of $2,000 per week. MTM Transit pays 100% of this benefit and all benefit-eligible employees are automatically enrolled in the plan.
 Long-Term Disability. Plan provides 60% of an employee’s pre-disability earnings, up to $10,000 a month. 100% paid by the employee.
 Flexible Spending Accounts (FSAs). Three pre-tax accounts available – Healthcare FSA, Limited Healthcare FSA, and Dependent Care FSA – that work in a similar way to a savings account to pay for eligible health care or dependent care expenses. 100% paid by the employee.
 Health Savings Account (HSA). Employees enrolled in the high-deductible health plan are eligible to participate in an HSA – contributions are pretax, and any interest earned on the account is tax-free. MTM Transit makes a one-time annual contribution to each HSA account.
 Retirement Savings. The 401(k) plan provides a company match of 100% on the first 3% of contributions and 50% on the next 2% of contributions. This is a Safe Harbor plan, so employees are immediately vested in all contributions and earnings as soon as they are deposited into their account. Alternatively, if the CBA dictates, we will contribute to established pensions for union employees.
 Paid Holidays. Employees receive nine paid holidays each year.  Paid Time Off (PTO). We offer PTO accrual commensurate with seniority, using an allinclusive PTO policy, as opposed to separate sick and vacation policies, allowing employees the flexibility to use accrued PTO for any reason.  State Law Mandated Sick/Safe Time Off. Employees working in a State with a sick/safe time off law also receive the minimum number of sick and safe hours required, per year, in the State where the employee works, which resets on the employee’s anniversary date each year. These hours are used in conjunction with accrued PTO to satisfy the State sick/safe time off law requirements.
 Parental Time Off. Eligible employees may receive paid time off during a rolling 12- month period to recover from childbirth, or to bond with their newborn, or adopted minor child. Eligibility is determined by length of service and employment status.  Bereavement Time Off. Effective upon hire, paid time off (up to three business days) may be granted for the death of family member.
 Allstate Insurance Plans. Employee-paid coverage for critical illness, hospital indemnity, and accidents. 100% paid by the employee.
 Allstate Identify Protection Pro Plus. Employee-paid coverage for identify theft protection. 100% paid by the employee.

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 MetLife Legal Plans. Pre-paid legal plan. 100% paid by the employee.  Tuition Reimbursement. We provide reimbursement for education – from certificates and licensures through doctorate degrees – through select universities.  Wellness Program. Non-union employees enrolled in a medical plan are eligible to participate in the wellness program (at no additional cost), which includes challenges, health risk assessments, fitness classes, and rewards for completing various wellness activities. Employees can earn up to $500 in gift cards for completion of the annual requirements.
 Employee Assistance Plan (EAP) and Work-Life Services. 24/7 confidential access to professional counselors to assess needs, provide a listening ear, and connect employees with the appropriate trained specialists and community resources. MTM Transit pays 100% of this benefit.
 First Stop Health. Employees enrolled in a medical plan have access to a physician 24/7/365 (at no additional cost) from the convenience of home, work, or even on-thego. Additionally, we offer the following services under this program:
o Enhanced Primary Care. An employee can use a First Stop Health primary care physician (PCP) virtually as their designated PCP. Doctors will see patients for preventive care, as well as diagnostic care and condition management. o Whole Person Mental Health. An employee or family member can seek mental health care virtually seeing a social worker or psychologist. Ongoing services are available for continued care.
 Condition Management Programs. Employees enrolled in a medical plan can enroll in a variety of programs (at no additional cost), such as Hypertension Management through Livongo, Hinge Health for Chronic Joint Pain, and Real Appeal Weight Management Support.
 Pre-Tax Commuter Benefits. The commuter benefit program helps employees save money on commuting costs, including bus, ferry, train, and trolley tickets and passes; parking expenses (meters, garages, and lots); and vanpool fees (including uberPOOL, Via, and Lyft Line). 100% paid by the employee.
 Via Benefits Insurance Services. With intuitive digital tools and friendly customer support, Via Benefits helps employees find, compare, and enroll in an individual Medicare plan that best meets their needs, covers prescription drugs, and fits within their budget. MTM Transit pays 100% of this benefit.
 Employee Perks. We provide employees with exclusive perks and savings on everything from pizza, zoo tickets, movie tickets, oil changes, hotels, and car rentals.

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 Inside Rx Pets. We have partnered with Inside Rx Pets, a prescription savings program to provide pet parents discounts on brand and generic human medications prescribed for pets at 40,000 participating retail pharmacies.

MTM Transit uses an online platform, Workday, for our employees to manage their pay and benefits in one central location, either through a desktop version or a mobile app. Through Workday, employees can access pay stubs, tax documents, benefits information, an internal address directory, expenses, and more.

They can also use Workday to track time off and make time off requests, change and view benefits election details, access MTM Transit’s Code of Conduct and Employee Handbook, and view and change their personal information. This platform empowers employees to manage multiple aspects of their employment in one single location at any time.

EMPLOYEE RETENTION AND INCENTIVE PROGRAMS
MTM Transit incentivizes staff to operate vehicles as safely as possible, provide excellent customer service, and work for MTM Transit for the life of the contract. Ultimately, employees drive the success of the transportation program. By investing in our teams, we improve safety, service reliability, and quality. MTM Transit prioritizes our Tracy team members, which positively influences employee morale, attendance, and quality and consistency of service.

We focus on attracting and retaining strong, committed team members who improve our customer service. Across our book of business, MTM Transit has a low rate of employee turnover, which we maintain by providing:
 Competitive wages and benefits
 Stability of full-time employment
 Continuous recruitment efforts
 Referral bonuses for new employees
 Cross training for every position
 Advancement opportunities
 Company-provided uniforms
 Open door, employee-focused culture
 Effective initial and ongoing training
 Monthly employee recognition and awards
 Quarterly safety and customer service
bonuses
Low turnover results in an experienced staff, continuity of service, fewer accidents and complaints, and operators who know their passengers well. Many of our operators have been providing rides to the same passengers for years. Interacting with the same operator on a regular basis puts our passengers at ease and provides the continuity of service they deserve.

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MTM Transit showed the City our ability to retain employees when we began losing operators to a competitor in 2018. To address the issue, we offered a retention bonus of $750 to all operators who stayed with MTM Transit until July 2019. We also leveraged temporary transfers from our Reno, Nevada operation to keep service running smoothly. Our approach helped control turnover, keep service running, and reward loyal operators, successfully mitigating the challenge before it became an issue for the TRACER program.

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JOB CLASSIFICATIONS, WAGE SCALES AND BARGAINING

AGREEMENT(S)
Submit a detailed breakdown of staffing, including job classifications, wage scales using Form L in Appendix D and provide disclosure of employee bargaining agreement(s).

MTM Transit submitted a detailed breakdown of staffing, including job classifications and wage scales using Form L in Appendix D as required. Form L is provided in Required Forms starting on page 96. In compliance with the City’s requirements, we compensate positions in compliance with the RFP.

MTM maintains a collective bargaining agreement (CBA) with the Teamsters union, with which we developed a positive relationship over the past four years for our labor force. We are currently negotiating with the Teamsters for the upcoming contract term. Their representatives state they look forward to working with us under another successful CBA for the new contract term.

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DRIVER TRAINING
Submit a description of hiring and formal training programs for drivers and other employees.

Identify training personnel and their experience relevant to this contract.

MTM Transit’s proven curriculum familiarizes all MTM Transit staff with the duties of their position, and cross-trains each position to add a layer of redundancy and enhance each employee’s knowledge of the program.

Our training focuses on superior customer service with an emphasis on empathy and the special needs of our passengers. We train operators on the safe operation of all vehicle types, wheelchair ramps, securement systems, and other equipment, as well as the secure collection and proper reporting of fares.

OPERATOR TRAINING
MTM Transit trains each operator on the basics of driving, securement, and customer service, as well as reporting inefficient routing and identifying potential conflicts. Our operator training curriculum features:
 MTM Transit classroom manual  Participant guides
 Facilitator guides  Written tests
 In person, one-on-one, and group trainings  Skills assessments For the TRACER program, MTM Transit’s training also includes the following specific training:
 TRACER routes, schedules, and on-time performance standards  City’s transit system, including routes, stops, transfer locations with other agencies, key points of interest, and hours of operation
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 City transit policies and regulations, including the Reasonable Modification policy, Paratransit service policies, Etiquette and Code of Conduct, ADA, and Title VI  Farebox training, fare transfer policies, and fare media accepted for TRACER services Our standard operator training program is a minimum of 96 dedicated training hours; this includes 40 hours of classroom training and 56 hours of pre-driving skills, observation, and behind-the-wheel (BTW) training; this training satisfies all GPPV requirements. We provide a high-level overview of our operator training program in the table below, along with the hours assigned to each training topic. This outline consists of our basic training topics and hours, which exceeds all State standards and contains all required courses.

Operator Training
Classroom Training Topics Hours
Welcome to MTM Transit and Paperwork 1.00
Meet the General Manager and Local Staff (with Facility Tour) 0.50 Introduction to Professional Driving 0.50
Federal Laws and Regulations 0.50
Hazard Identification, Mitigation, and Communication 0.50 Bloodborne Pathogens 1.00
Fatigue Management and Wellness 0.50
Safety Best Practices 1.50
Introduction to the Vehicle 3.00
Introduction to Pre-Trip and Post Trip Inspections 0.50 Pre-Trip Inspections 1.00
Pre-Trip Inspections (Engine and Drivetrain) 0.50
Post-Trip Inspections 0.50
Pre-Trip and Post-Trip Inspections (Revisited) 1.00
Mirror Adjustments and Reference Points 0.50
LLLC Defensive Driving (Smith System Program) 3.00
Preventing Distractions 1.00
Following Distance 0.50
Vehicle Emergencies 2.00
Sexual Harassment – Respectful Workplace 0.50
Accident Procedures 1.00
Intersections 0.50
Railroad Crossings 0.50
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Operator Training
Local Service Requirements and Fares 1.50
Empathy and Customer Service 0.50
Pedestrian and Bicycle Awareness 1.00
Preventing Backing Accidents 1.00
Merging, Changing Lanes, and Passing 0.50
Special Driving Conditions 0.50
Introduction to Customer Service 1.00
ADA Compliance and Sensitivity 2.00
ADA Compliance and Service Animals 1.00
Lifts, Ramps, and Securement 3.00
Map Reading 1.00
Conflict and Aggression Management 1.00
MTM Transit’s Accident and Emergency Procedures 1.00
National Transit Institute – Warning Signs and The Mark 1.00 Contract Specific Requirements 1.00
Classroom Review 0.50
Classroom Final Written Exam 0.50
Pre-Driving Skills, Observation, and BTW Training Hours Pre-Trip and Post-Trip Inspections 0.50
Mirror Adjustments and Reference Points 1.00
Closed Skills Course Introduction 0.50
Closed Skills Course 5.00
On-the-Road Safe Driving Skills 13.00
On-the-Road Defensive Driving Instruction 5.00
On-the-Road Safe Driving Skills with Defensive Driving Instruction 6.00 Lifts, Ramps, and Securement (with Student Passengers) 3.00 On-the-Road Safe Driving Skills and Route Training 6.00 On-the-Road Safe Driving Skills – Simulated Service 14.50 On-the-Road Final Assessment 1.00
Graduation from Training 0.50
Classroom Total 40.00
Pre-Driving Skills, Observation, and BTW Total 56.00
Total Training Hours 96.00
Operator Training Schedule. A high-level overview of MTM Transit’s operator training.

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Defensive Driving Program
MTM Transit uses the Transit and Paratransit Company (TAPTCO) defensive driving curriculum for operators. This curriculum is enhanced with MTM Transit elements, as well as materials from the National Safety Council (NSC) and exceeds the content of many individual programs.

TAPTCO is an award-winning operator training program focused on changing behavior to avoid accidents, deliver professionalism, provide better performance, and keep operators and passengers safe. Our training focuses on superior customer service with an emphasis on empathy and the special needs of our passengers.
Wheelchair Securement Training
MTM Transit operators receive four hours of initial
training in wheelchair securement and loading
procedures, and they receive refresher training in
wheelchair securement as part of their ongoing
training. Properly maneuvering and handling
wheelchairs is also included as part of our sensitivity training. Additionally, our on-street observation
procedures include verifying that our operators are
properly securing all mobility devices.
Medical Emergencies Training
To ensure our operators are well versed in handling medical emergencies, we train all operators to fully understand the applicable warning signs in passengers. In this training, our operators go through the steps of reporting and assisting with different types of medical emergencies.

Seconds save lives, so we teach our operators to learn to recognize some key indicators of lifethreatening emergencies.

We cover several passenger warning signs in this training, including:
 Chest pains that last two or more minutes
 Uncontrolled bleeding
 Sudden or severe pain
 Coughing or vomiting blood
 Sudden dizziness, weakness, or change in vision
 Difficulty breathing or shortness of breath
 Change in mental status (e.g., confusion, difficulty arousing)  Severe or persistent vomiting or diarrhea
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The lifeline to any passenger medical issue is to be able to call for medical help immediately and relay these symptoms to emergency responders. This all starts with good quality training, which MTM Transit provides for all operators.
Refresher Training, Retraining, and Annual Recertification Refresher training is an important component of MTM Transit’s operator education program and training process. We provide refresher training at each monthly safety meeting, totaling 12 hours per year. The table below shows a sample outline of the refresher training curriculum by month. The refresher training topics include several of those covered during initial training, such as defensive driving, passenger assistance, operational issues, and selected safety matters like customer service tips, railroad crossing safety, and wheelchair securement. All operators are required to attend these monthly safety meetings. These meetings help maintain a safe operating environment and operator proficiency, as well as address unsatisfactory operator performance and provide safety awareness for all operators.

Month Topic Month Topic
January ADA Wheelchair Securement July Drug and Alcohol Awareness February Lock-out Tag-out (OSHA) August Vehicle Emergencies March Distracted Driving September Defensive Driving – LLLC from TAPTCO April Pedestrian Awareness October Inclement Weather Driving May Bicycle Awareness November Slips, Trips and Falls
June Defensive Driving December Hazard Communication (OSHA) Refresher Training. A sample refresher training annual schedule.

In addition to this refresher training that takes place at each monthly safety meeting, we provide an eight-hour advanced retraining course once per year for all operators; this retraining includes all aspects of the initial training, but in a condensed format. Additionally, any operator involved in a preventable accident must complete four hours of evaluation and retraining before being allowed back into service.

Unmatched in the industry, all MTM Transit operators must successfully complete annual recertification, which includes LLLC (Look Ahead, Look Around, Leave Room, and Communicate) defensive driving, wheelchair securement, and customer service training. The annual recertification training is a minimum of four hours additional training each year. Every three years we recertify our operators with the PASS training program, which is eight hours.

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MAINTENANCE AND UTILITY STAFF TRAINING
We train our maintenance and utility staff on all aspects of our maintenance program as it is applicable to their specific position, such as reporting forms, hazardous waste materials, inventory, our ASE certification policy, and how to keep the maintenance area accident and injury free. MTM Transit also provides training through Ford STARS, Motor Age On-Demand ASE Training, and Cummins Engine Diagnostics, as well as manufacturer-specific training through OEM builders such as Braun Lift, as well as vehicle secondary body manufacturers.

Newly hired maintenance and utility staff receive 40 hours of classroom training followed by one week of training on the following topics (as applicable to their specific position):
 Overview of contract
 MTM Transit and client-specific policies and procedures  Manufacturer-provided training
 Shop and environmental policies, procedures, and safety  Maintenance and vehicle repair training, including air conditioning systems, wheelchair lifts, cameras, and other ancillary equipment
 Drug and alcohol testing and reporting
 MTM Transit’s Maintenance Manual and maintenance program requirements  Parts ordering and inventory procedures
 Protective equipment, fluid disposal, and environmental compliance  ASE certification training
Additionally, maintenance personnel receive classroom refresher training and specialized training as needed to meet the requirements of the specific vehicles they maintain. We consistently identify and provide manufacturer-specific training for each client’s vehicles, such as MGM or Haldex air brake certification, Thermoking HVAC training, etc. ASE Certification Program
MTM Transit supports voluntary certification by the National Institute for Automotive Service Excellence (ASE). We reimburse maintenance directors, managers, supervisors, and technicians for the registration and test fees for contract-applicable ASE certification tests (taken and passed) in series A and H. We also reimburse for the registration and test fees for advanced levels L1, L2, and L3 to include specialties like F1. Parts managers and specialists can receive reimbursement for the P1 and P2 tests.

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In addition, MTM Transit provides annual bonuses to qualified employees with ASE Certification according to the following bonus schedule:
 Initial one-time payout of $250 for every ASE A or H series passing test; paid in June of each year for all passing tests over the past 12 months.  Annual bonus of $2,500 for any active Master ASE certification in A or H, applicable to the contract; paid in June of each year.
 Additional annual bonus of $1,000 for each additional active, applicable, and approved Master ASE certification in A or H.
 Additional annual bonus of $500 for each additional active, applicable, and approved Advanced Level or Specialty certification.

The bonus is payable when the employee successfully passes their required and approved ASE certification test prior to May 31st for the prior 12 months. The maximum annual payout, achieving Two Master ASE certifications, is $3,500, and only applies to locations requiring more than one ASE series and based on approval from MTM Transit.

RESERVATIONIST/DISPATCHER TRAINING
Our reservationists and dispatchers complete 40 hours of the classroom instruction portion of operator training and at least 40 hours of training on related topics to their positions, such as those included below.

Training Topic Focus Points
Reservations  Minimizing talk times  Accurate trip booking Dispatching
 Effective routing
 Using the tablet
 Radio etiquette
 Locating vehicles
 Reviewing operator routes
 Locating passenger drop-off
 No show procedures
 No pay procedures
 Radio procedures
 Locating passenger pick-up
 Using AVL for corrective action
Passenger
Interaction
 Passenger relations
 Disability awareness
 Calming irate passengers
 Sensitivity training
 Customer service
 Americans with Disabilities Act
Client
Emergencies
 Passenger illness
 Violent passenger
 Disruptive passenger
 Injured passenger
 When to call the police
 Emergency response
procedures
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Training Topic Focus Points
Accident
Procedures
 Notifying dispatch
 Accident and incident
processes
 Notifying the client
 DOT post-accident drug and
alcohol test
Reporting and
Record Keeping
 Record processing
 Maintaining accurate records
of daily trip activity
 Reconciliation and auditing
 Confidentiality
 HIPAA
General
 Use of reservation, scheduling,
and dispatching software
 Vehicle familiarization
 Phone operations
 Decision making
 Interacting with callers using
speed, courtesy, and respect
Reservationist and Dispatcher Training. A high-level overview of MTM Transit’s training for reservationist and dispatchers.

MTM Transit is committed to ensuring a seamless transition as the City of Tracy implements its new software system. Once the software provider is selected, we will proactively collaborate with both the software provider and the City of Tracy to coordinate comprehensive training for our reservationists and dispatchers. This training will equip our team with the knowledge and skills needed to fully leverage the new system's capabilities, ensuring efficiency.

ROAD SUPERVISOR TRAINING
All road supervisors receive the same classroom and BTW training as operators, as well as the same 12 hours of annual refresher training provided at the monthly safety meetings. They also complete 20 hours of formal training on dispatching protocol and required supervisory reports.

At the end of each training day, each road supervisor takes a quiz covering that day’s materials and must score a minimum of 80% each day.

We also train road supervisors in the field, testing problem-solving by placing each road supervisor in a situation where they must determine the best solution for a vehicle movement or parking issue at one of the frequented passenger drop-off locations.

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MANAGEMENT/SUPERVISOR TRAINING
A highly competent manager is skilled at both staff management and business operations.

Unlike other positions, there is no fixed curriculum or timeline for management training, as this type of training depends on the specific role and responsibilities of each manager, as well as the needs and expectations of the client. It is a flexible and adaptive process that typically lasts several weeks. During this time, managers learn the skills and knowledge required for their position, such as leadership, communication, problem-solving, and decision-making. They also receive feedback and coaching from their mentors and peers.

Additionally, managers may be involved in the implementation of new contracts or projects while they are training, which gives them an opportunity to apply their learning and demonstrate their abilities.

We provide our management staff with various training opportunities, including:
 In-depth orientation and ongoing one-on-one coaching and mentoring by the individual’s immediate manager – includes topics on MTM Transit basics, contract specifics, best practices, emergency procedures, coaching employees, corrective actions, etc.  Client introduction meetings and client-specific training on topics like KPIs and SLAs, reporting expectations and timelines, documentation and communication expectations, service issues, complaints and concerns, client policies and procedures, deliverables, client-specific systems, etc.
 Job-specific training – for example, Safety and Training Managers participate in training on TAPTCO and Train-the-Trainer, which are specific to their role  Various compliance training courses on topics such as reasonable suspicion, harassment prevention, diversity and inclusion, cybersecurity, privacy and information security, warning signs of workplace violence, protecting customer and company information, social media and electronic communications, etc.
 Web-based online video training through MTM Transit’s Knowledge College, which provides over 600 resources including leadership, management, supervision, coaching and counseling employees, team building, ethics, harassment, and various other human resources topics
 A Supervisor Training Guide for new managers to serve as a reference guide Local MTM Transit managers complete our Leadership Education and Development (LEAD) training. The LEAD program focuses on what matters most – our passengers.

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Through a three-part series, LEAD training gives our leaders the tools and competencies needed to manage a team by developing business, personal leadership, and transformational leadership skills while focusing on our core values and safety.

When the participant completes all three LEAD sessions, they have a greater understanding of management basics, human resources processes and procedures, effective team building, budgets, operating systems, professionalism and communication, diversity and cultural competency, and leading a safety culture. LEAD training also emphasizes MTM Transit’s core values: deliver value, act with integrity, respect individuals, align with clients, and collaborate to innovate.

CUSTOMER RELATIONS AND SENSITIVITY TRAINING
Our passengers are at the core of our operations, which is why we take great care in recruiting, training, and retaining the right people to meet the daily needs of these passengers. To ensure our employees are always providing the best possible customer service experience for our passengers, we provide customer service training for all newly hired MTM Transit employees and refresher training as needed.

This training includes how to treat passengers with courtesy and respect, and for operators, how to appropriately assist passengers with disabilities or special needs as the situation may warrant. We also provide training on how to calm an irate passenger, which enables our staff to de-escalate situations in a courteous, professional manner. Staff who interact with passengers on the phone, including dispatchers and reservationists, also receive training in interacting with callers with speed, courtesy, and respect, while minimizing talk times. We also train staff in the specific requirements of each contract, so they are knowledgeable when answering questions from the public.

Whether operating a wheelchair lift or communicating with a person with cerebral palsy, we train our employees to treat passengers with the utmost respect and to always have their best interests in mind. In nearly every contract we operate, we provide services to individuals with disabilities and the elderly. We are familiar with working with these populations, and we strive to give them the best service possible.

Further, we solicit information from our passengers and the communities we serve about specific topics to address in our sensitivity training.

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Included in MTM Transit’s education and training requirements for all staff is a focus on etiquette – how to treat and interact with passengers, inclusive of maintaining a sensitivity to their needs and medical conditions, confidentiality of information, and overall basic politeness.

Sensitivity training stresses appropriate interaction with people with disabilities, people of all sexual orientations, cultural and racial minorities, and the elderly. We recognize the critical importance of this behavior, and we investigate any reported deviance from this understood and expected conduct. We then follow up with appropriate disciplinary action.

De-Escalation Training
We fully understand each client’s scope of services and the customers we serve. To improve ridership numbers and the overall customer experience, it is important that our team members, especially operators, road supervisors, dispatchers, reservationists, and management team members, are trained to de-escalate certain situations and know how to best handle intense or stressful situations. The safe transportation of customers is paramount, and we acknowledge the role our employees play in achieving this.

Accordingly, we provide all employees with initial and annual de-escalation training covering how to respond to passengers who become agitated and disruptive during transport, tactics for keeping customers calm, and how to seat and secure customers during transport. Our staff learn several de-escalation techniques to help them manage possible scenarios in the safest, most sensitive manner possible.

Sensitivity Training
To help our employees understand the challenges
facing populations with disabilities or special
needs as they navigate public transportation, we
created a sensitivity training program that includes
both classroom and hands-on training. For
example, operators learn about empathy and
customer service through a training program
provided by Easter Seals Project Action (ESPA).

During operator training, operators complete an
exercise in which they walk blindfolded and ride a bus while blindfolded and secured in a wheelchair to get a better understanding of the challenges facing some passengers.

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Further, MTM Transit adheres to the U.S. Department of Health and Human Services Office of Minority Health Culturally and Linguistically Appropriate Services (CLAS) standards and uses interpretation services and TTD/TTY to accommodate all customers as needed; employees learn how to use these services to assist customers.

CROSS TRAINING
The culture at MTM Transit is one of teamwork in every
department; we are a group of professionals who
understand the bigger picture when serving passengers
and clients. MTM Transit’s cross training program
increases team members’ understanding of each person’s
role in providing great service. For example, our
operators often spend time as dispatchers for a day, and our dispatchers often accompany operators on their routes. By spending time in each other’s work environments, team members gain a greater appreciation for their coworkers and the jobs they perform. This has resulted in improved morale, more efficient collaboration between employees, and improved customer service. At a minimum, at least one to two employees are cross trained within each role – in their location – to ensure that we have proper back-ups available for each position in case of absences or other unforeseen circumstances.

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SAFETY, SECURITY PROGRAMS AND RISK MANAGEMENT
Submit a description of the formal safety programs you intend to implement which will encourage safety in the operation of this system.

Since assuming operation of the TRACER program in 2016, MTM Transit has made a number of improvements to the safety, security, and risk management programs for the contract. For example, we put our Corporate Safety Management System (SMS) Plan in place, meeting FTA’s new PTASP guidelines from MAP-21. We also maintain a local SMS Plan, as well as a Cal-OSHA compliant California Injury and Illness Prevention Plan. MTM Transit installed an electronic Safety Data Sheet (SDS) Hazard Communication program, which the Tracy team spearheaded in partnership with our corporate maintenance team.

We understand the importance safety plays in every operation, and creating a safe, trustworthy service is one of the best ways to increase ridership and customer satisfaction. At MTM Transit, safety is our top priority, and we weave safety into our culture, as well as all aspects of our daily operations. We empower our employees, regardless of whether they operate vehicles, to be proactive in ensuring we provide the safest possible service. As a result, MTM Transit:
 Has never been assessed any EPA violations
 Maintains 100% drug and alcohol program compliance
 Monitors each facility on a random basis for safety compliance We keep all employees apprised of our periodic daily, weekly, monthly, and annual performance with highly visible safety boards and safety performance messages. In all meetings, we set aside time to discuss our ongoing safety and customer service performance.

Our employees continually see and understand the importance of safety and excellent customer service and our vision of being the best transit provider.

Our corporate safety team – made up of our Senior Director and our Regional Directors of Safety Administration – is a vital part of our safety culture and training program. They collectively review safety results daily, weekly, and monthly and hold a monthly safety call with all locations to highlight opportunities to improve and to applaud the monthly safety leaders so other locations can replicate their success.

Further, we comply with all applicable State laws and Occupational Safety and Health Administration (OSHA) requirements, and we provide the City with copies of safety compliance reports and/or any pull notices conducted as part of a program to monitor employee driver’s license activity. MTM Transit requires all employees to participate in our safety program.

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SAFETY PROCESSES AND PROGRAMS
MTM Transit creates safe operations through risk control, effective training, identifying Safety Ambassadors, conducting safety blitzes, and providing safety bonuses. We understand how important safety and customer service is to the City, and we conduct our operations with safety always in mind.

Our safety processes and programs reduce the frequency of unsafe behaviors, occurrence of collisions, and compensable injuries. We create an awareness of safety-related issues while providing continuous education and communication through the following mechanisms:
 Posters, banners, and pennants
 Monthly operator recognition
 Safety bonuses
 Safe operator awards and incentives
 Regular audits
 Daily safety messages
 ZAP recognition and ZAP
Man/Woman visits
 Handouts and promotional items
 Newsletters and safety radio
messages
 Mandatory monthly safety meetings
 Executive visits to the field
 Quarterly response drills
Our safety program fully adheres to all Federal, State, and local regulations, and all staff, including support team members, participate in the program. We also invite the City to participate in our safety meetings and review any of our documentation. Zero Accident Philosophy (ZAP)
MTM Transit chose Zero Accident Philosophy (ZAP) as our safety theme to increase employee buy-in and commitment to safety, as well as support our Public Transportation Agency Safety Plan (PTASP). Each MTM Transit employee signs a ZAP commitment letter upon hire, signaling their agreement to follow our safety procedures to eliminate accidents and injuries. Additionally, ZAP Man or ZAP Woman regularly visits our locations and spreads safety messages in a fun and engaging way; below are photos of some of ZAP Man’s and ZAP Woman’s recent visits to some of MTM Transit’s local operations.

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ZAP Man and ZAP Woman. Photos of recent MTM Transit ZAP Man and ZAP Woman visits.

ZAP Manager of the Month Award
MTM Transit recognizes our top performing managers for their commitment to safety with a monthly ZAP Manager Award. We recognize each ZAP winner with a picture and story on social media and our internal online news site, as well as with a certificate of recognition and a gift certificate.

Our California locations are no stranger to the ZAP
Manager of the Month award as they are great
examples of high safety performance for MTM Transit.

In fact, the December 2023 ZAP Manager of the Month
was Maintenance Manager Scott Perriera in our Tracy,
CA location.

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Not only does Scott run a safe and great shop, but he was also an integral part of getting the Trackit DVI system off the ground for this location. Scott was also key in lending a hand for the City of Manteca’s first CHP audit, in which the location passed and received a satisfactory rating.
Safety Committees
MTM Transit forms a Safety Committee at each operating location during the initial implementation process. Each local Safety Committee is comprised of the local management team and our SMS (Safety Management System) Ambassadors for the location. The primary objective of each Safety Committee is to enhance the location’s safety program through risk assessment, comprehensive training, incident investigation, policy development, and thorough communication.

Our Safety Committees conduct regular risk assessments, implement ongoing safety training, and investigate incidents to prevent future occurrences. They develop and update safety policies to comply with regulations and industry best practices. Each Safety Committee also values effective communication and employee participation in safety initiatives.

By continuously monitoring and improving our safety measures, we ensure a safe environment for our passengers and employees. MTM Transit's structured approach to safety through the SMS Ambassador Program aligns with the City’s expectations and stands as a testament to our commitment to operational excellence.

SMS Ambassador Program
Our SMS Ambassador Program encourages employees to volunteer to be part of their location’s Safety Committee and serve as safety champions for MTM Transit. Our SMS Ambassadors wear a badge on their uniforms, shown at right, which identifies them to all employees.

SMS Ambassadors:
 Work with other employees to identify safety concerns, hazards, and issues
 Support newly hired employees by helping mentor them and answer questions  Communicate safety concerns and issues to other employees and help address them at safety meetings
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Our Safety Ambassadors for each contract
execute engaging safety blitzes, as well as
empower our employees to take ownership
of safety and to ensure it is truly an integral
part of all our everyday operations. They are
an integral part of ensuring MTM Transit
always puts our best foot forward for our clients and our customers. Safety Aware
Our safety program, Safety Aware, recognizes all employees at our locations that go each year without a preventable accident or are involved in a workplace injury. Each employee who goes a year without a preventable accident and injury receives a pin to wear, as shown below.

Safety Aware Program. Pins are given to employees each year without a preventable accident or injury.

Safety Aware helps us to recognize the best of our employees and retain our existing workforce. All employees of MTM Transit, not just vehicle operators, are eligible for this recognition. This gives everyone the opportunity to visually showcase that they are “Safety Aware” to promote a strong safety culture and mindset.
Safety Blitzes
As part of our commitment to making safety an integral part of our everyday culture, MTM Transit conducts regular safety blitzes. We have found them to be an effective way of keeping employees engaged and making safety fun and enjoyable. Safety blitzes often include random pull-out checks, hourly radio reminders, or stand-up meetings that enforce safety messages. During past safety blitzes, we have placed notes in different parts of vehicles that operators can redeem for cash or gifts when they discover them during the pre-trip inspection. Our local leadership teams always try to make safety blitzes fun and memorable for the entire location. Tracy safety blitz focused on “Distance”
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Daily Safety Messages
Each evening, Senior Director of Safety
Administration Matt Weinberg emails a daily
safety message to all MTM Transit managers
and dispatchers. This message is printed and
posted in the common areas and/or handed out
each morning before service to remind
operators to focus on a specific safety concern
each day, such as making safe lane changes,
bicyclists and driving, blind spots, fatigue, and
proper backing techniques.
Monthly Safety Meetings
Each local management team conducts monthly safety meetings at their location, which all employees must attend; our clients are always welcome to attend these meetings as well. In addition to conducting the assigned refresher training each month, we discuss local safety issues, recent incidents/accidents, and announce winners of the location’s monthly safe driving awards. We record all the meetings and require absent employees to watch or listen to the recording prior to the next meeting. These meetings help maintain a safe operating environment and operator proficiency, as well as address unsatisfactory operator performance and provide safety awareness for all employees.
Safety Contests
Safety contests are one of the ways that MTM Transit promotes a culture of safety among its employees. These contests challenge staff to demonstrate their knowledge and skills on various safety topics, such as accident prevention, hazard identification, and emergency response.

Depending on the contest, the participants can be individuals or teams, and the prizes can range from gift cards to electronic devices. Some contests are held at the local level, while others involve all the MTM Transit locations. Safety contests are not only fun and rewarding, but also effective in raising awareness and improving safety performance.

Safety contests are an effective way to promote a positive safety culture at each location and across our company. We motivate employees to follow best practices and procedures by recognizing employees for their contributions and achievements in maintaining a high level of performance and quality. Contests also foster a sense of teamwork and cooperation among employees, as they share a common goal and benefit from each other's successes.

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Safety Bonuses
MTM Transit rewards employees, especially operators, for maintaining a high standard of safety and service in their work. The criteria and frequency of safety bonuses vary by location and contract requirements and are always paid in accordance with the terms of any CBAs that apply to the contract. Some common factors that may qualify employees for safety bonuses include completing all scheduled shifts without absences; receiving no valid customer or service-related complaints; and avoiding all preventable accidents or incidents.

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PERFORMANCE MONITORING AND QUALITY CONTROL

PROGRAM
Submit a list of CONTRACTOR's performance monitoring measures and program, including operations and maintenance. Describe the quality control program of the CONTRACTOR.

MTM Transit is committed to providing high quality service in Tracy. Under MTM Transit’s management, every route starts on time, and we safely maintain schedules throughout the day.

Our ability to balance system productivity requirements with courteous, passenger-friendly service allows us to maximize available transportation resources in each of our contracts.

General Manager Albert Perez and his team monitor schedule adherence, efficient run coordination, on-time performance, clear communication between dispatch and vehicles, quality customer service, and safe work habits. Every department in the operation impacts on-time performance. Albert coordinates with managers and their teams to deliver quality services using the following methods:
 Dispatch: Confirm operator and supervisor shifts are covered, including extra-board and standby operators to assist with absences, peak-hour capacity issues, extra board operators, when not assigned a route; help pre-trip vehicles and assist in rollout to get operators to their vehicles on time
 Maintenance: Provide a daily fleet list before morning roll out so there is no confusion about which vehicles are available; maintain maximum fleet availability at all times  Road Supervisors: Assist with peak roll out in the yard to maintain accurate pre-trip inspection logs; ensure each route leaves the yard on time to make the first scheduled stop on time; maintain a run pullout log to record operators scheduled for each run, scheduled extra board operators, and the hours each are available  Human Resources: Recruit and provide qualified employees to fill any open roles; when the team is fully staffed, provide retraining, coaching, and advanced learning to the existing workforce; follow up with new employees to make sure they are progressing as required; and establish a positive culture with new employees  Management: Monitor each aspect of the location to provide the highest levels of safety, customer service, and efficiency each day; develop and execute action plans to correct any problems as soon as possible
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SERVICE MONITORING PROCEDURES
Our ability to balance system productivity requirements with courteous, passenger-friendly service allows us to maximize available transportation resources in each of our contracts. Our local management team consistently monitors schedule adherence, efficient run coordination, on-time performance, clear communication between dispatch and vehicles, customer service, and safe work habits.
Road Supervision
Road supervisors are key to our daily quality control. They monitor performance through onstreet observations, operator evaluations, regular radio check-ins, and real time notifications of late or missed trips, as well as assisting lost vehicles. They oversee peak rollouts to ensure each route leaves the yard on time, and during the service day, they visit known trouble spots or busy passenger locations in the field to be ambassadors of the system. They also provide onthe-spot corrective action and praise for our operators.

Road supervisors monitor our service by observing the safe operation of vehicles, the driving of the operators in service, and the practical application of policies and procedures (both MTM Transit and the client). When performing on-street observations, some of the areas of observation include:
 Is speed reasonable for conditions?
 Is there proper following distance?
 Is the route followed properly?
 Are proper stopping procedures followed at all railroad crossings?  Are traffic lights, signs, and stop signs observed?
 Is the operator’s appearance appropriate?
 Are all the starts and stops smooth?
 Is backing executed properly?
 Was the pre-trip completed properly?
 Does the operator drive in proper traffic lanes?
 Are loading zone procedures executed well?
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Reporting
Frequent monitoring of data points and statistics allows our local management team to identify potential issues before they escalate and proactively address problems. In addition to the local management team and staff reviewing the data throughout the day, our corporate team analyzes data from all our operating locations on a regular basis. Through this process, we compare similar contracts and find opportunities to improve the quality of services for all clients.

Our local leadership team consistently monitors all KPIs so we can address any downward trends or service issues quickly. We use data from all available systems to create data driven KPIs in efficiency, timeliness, and other performance standards. Complaint Management
MTM Transit has a strong history of maintaining low customer complaint rates and knows how to solicit appropriate feedback, track complaints and commendations, determine underlying issues, and resolve problems. We minimize the number of customer complaints we receive through comprehensive staff training, monitoring, and road supervision. In the event an issue does arise, we are often able to address customer concerns within a few minutes by locating specific trip data.

Complaint investigation and resolution is a top priority for MTM Transit. We begin investigating complaints immediately upon receipt. We review pertinent manifest data and on-board camera footage, as well as interview the employees involved as deemed appropriate. We gather information to determine and address the root cause of the complaint and to determine appropriate action that needs to be taken to address the problem. Such resolutions may include a change in process, policy, or procedure; staff education or retraining; or in extreme circumstances, disciplinary action, or termination.

Once we determine resolution and take corrective action, if necessary, we notify the complainant of the outcome, detailing their appeal rights should they find the resolution to be unsatisfactory. Further, we strive to promote and maintain proactive interactions with the communities we serve. The investigation and resolution of complaints provides a unique opportunity for us to track and trend complaint types and frequency to address systemic or recurring issues. Lessons learned and best practices are shared enterprise wide to capitalize on the knowledge we capture.

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PLAN AND SCHEDULE FOR OPERATION OF SYSTEM
Submit a detailed plan and schedule for the operation of the system. This should include all activities necessary for Fixed Route and Paratransit operations.

As the current contractor, MTM Transit will not need to devote time or resources to implementation for the new contract, and the City of Tracy will not experience the inconvenience of switching to a new provider. This also means passengers will continue to receive the same high-quality transportation they expect from MTM Transit operators.

As the City’s TRACER vendor for the past four years, MTM Transit can forego a number of implementation activities, including:
 Hire staff: MTM Transit has a trained, dedicated, and qualified team employees who are familiar with all services provided by TRACER and connecting agencies, and currently provide the required services
 Establish a maintenance facility: MTM Transit has established maintenance facility in Tracy, with existing infrastructure and equipment to continue providing compliant maintenance on all vehicles
 Obtain business license: MTM Transit has a business license from the City of Tracy  Develop relationships with the Tracy community: Over the past four years, MTM Transit has built solid relationships with the City, and the Tracy community; passengers know and trust our staff
 Create compliant policies and procedures: MTM Transit has an extensive library of policies, procedures, and materials, approved by the City, which guide our TRACER operations
With the appropriate program framework, personnel, and maintenance facility in place, MTM Transit can focus on implementing the updates to the TRACER program detailed in our proposal, including:
 Upgrading all in-vehicle cameras to the Motive camera system  Adding Mobileye collision avoidance system
 Adding new diagnostic equipment for fixed route buses  Upgrading all support vehicles
 Providing two temporary revenue vehicles
 Staffing an Administrative Assistant to support program operations  New laptops and tablets
 Upgraded market wages for all staff
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The draft Implementation Plan in Attachment A outlines MTM Transit’s proposed approach for implementing our program upgrades and enhancements for the new contract term.

If necessary, MTM Transit will help transition the contract to a new vendor. We will comply with turnover of historical data and maintenance audit and ensure all vehicles are up to date with preventive maintenance for an orderly turnover.

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ROAD SUPERVISION
Submit a description of the formal procedure and schedule for road supervisory personnel, including vehicles for use and monitoring of service. Describe any other functions which will be assigned to road supervisors.

MTM Transit closely manages on-street operations through road supervision. Road supervisors are present during all hours of operations to oversee on-street operations, timeliness, dispatch, and rollouts. Road supervisors also periodically evaluate operators during in-service evaluations (ride-alongs), as well as investigate and report on all incident/accidents; assist in emergency management situations; monitor and record daily work status of operators; transport passengers in the event of a breakdown; conduct initial and ongoing training for staff; perform operator evaluations; and provide coaching to employees as needed.

During on-street monitoring and spot inspections, road supervisors evaluate:
 On-time performance
 Operator assistance
 Operator and vehicle appearance
 Wheelchair securement systems condition
and use
 Wheelchair lift condition and operation
 Driving habits
 Review of camera system footage
 Knowledge of service area and routing
 Safety equipment
 Compliance with California motor
vehicle regulations
MTM Transit records all road supervision activities electronically on tablets equipped with Trackit software. In addition to the benefit of paperless records, this also allows us to track and trend operator behavior.

Trackit provides paperless digital tools to collect, track, analyze and act on the personnel data generated by our
operation. Road supervisors collect ride evaluations,
accident reports, and other types of personnel data into Trackit using tablets. This software provides digital
checklists, observation forms, digital training evaluations, and assessment forms for seamless recordkeeping and
reporting during road supervision. It compares and
compiles risk factors for operators and provides
customizable alerts to show when vehicles leave
designated locations or are used without authorization.

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Trackit has other unique features, including providing a bird’s-eye view showing the entire fleet with interactive maps, breadcrumb trails, and the ability to locate the nearest vehicles to a given point. It can also map high traffic areas, narrow roads, and accident locations on Google Maps. Trackit ties all accident reports and pictures together in one record stored electronically.

The software integrates with other databases and provides high level reporting without separate audits.

Because the Trackit Manager module is designed around the core skills from our TAPTCO newhire training program and operator behaviors, it supports our foundation of safe performance.

Trackit increases efficiency for supervisors, identifies areas to improve driving skills, and reduces preventable accidents and complaints. Our executives have extensive experience using Trackit, and we optimize its use for the City to collect, track, analyze, and act on the data generated during road supervision activities.

Trackit stores all information in a secure environment, completely backed-up and safe from server crashes or other emergencies. Only authorized staff can access information.

SCHEDULE
The following table shows a sample schedule for the TRACER program. As shown, we staff a road supervisor during all hours of operation.

Position Sun Mon Tues Wed Thurs Fri Sat
Dispatch 1 OFF 5:00-
13:30
5:00-
13:30
5:00-
13:30
5:00-
13:30
5:00-
13:30 OFF
Dispatch 2 OFF 11:30-
20:00
11:30-
20:00
11:30-
20:00
11:30-
20:00
11:30-
20:00 OFF
Dispatch 3 7:00-
15:30
6:00-
14:30
6:00-
14:30
6:00-
14:30 OFF OFF 4:30-13:00
Dispatch 4 14:00-
22:30
12:00-
20:30 OFF OFF 6:00-14:30
6:00-
14:30
10:00-
18:30
Dispatch 5 OFF OFF 12:00-
20:30
12:00-
20:30
12:00-
20:30
12:00-
20:30
15:30-
00:00
Road Supervisor 1 OFF 5:00-
13:30
5:00-
13:30
5:00-
13:30
12:00-
20:30
12:00-
20:30 OFF
Road Supervisor 2 7:00-
15:30
8:00-
16:30 OFF OFF 5:00-13:30
5:00-
13:30
4:30-
14:30
Road Supervisor 3 14:00-
22:30
12:00-
20:30
12:00-
20:30
12:00-
20:30 OFF OFF 14:30-00:30
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Position Sun Mon Tues Wed Thurs Fri Sat
Reservationist 1 OFF 06:30-
14:00
06:30-
14:00
06:30-
14:00
06:30-
14:00
06:30-
14:00 OFF
Reservationist 2 OFF 10:00-
17:00
10:00-
17:00
7:30-
12:30
7:30-
12:30
10:00-
17:00 OFF
Reservationist 3 10:00-
18:30
12:00-
19:45
12:00-
19:45
13:30-
19:15 OFF OFF OFF
Reservationist 4 OFF OFF OFF 14:00-
19:45
14:00-
19:45
14:00-
19:45
10:00-
18:30
Sample TRACER Schedule. MTM Transit staffs a road supervisor during all hours of operation.

VEHICLES
For the new contract, MTM Transit will provide all new support vehicles, as detailed in Vehicles on page 41. These vehicles will include a new Ford Ranger shop truck, two Toyota Prius hybrid vehicles for road supervision, and a Braun Ability Voyager wheelchair accessible vehicle.

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HANDLING OPERATIONAL EMERGENCIES AND REQUESTS
Submit a description of practices used by the CONTRACTOR in handling routine emergencies.

Submit a description of the CONTRACTOR’s approach to responding to requests for changes in service such as service refinements associated with start-up.

BREAKDOWNS AND DELAYS
In the event of a vehicle breakdown or issue that may delay service, the operator immediately notifies dispatch, and the dispatcher works with the operator to address the issue. If needed, the dispatcher coordinates with the maintenance staff to resolve the issue quickly and safely to get passengers back on schedule. If necessary, a road supervisor or an extra board operator drives a replacement vehicle to the scene so the route may continue as planned. We pre-trip standby vehicles ready each day so they may be deployed the event of a breakdown or accident.

The road supervisor fills out a Road Call Report Card each time we respond to a road call or has to exchange/replace a vehicle due to a problem. The Maintenance Manager signs off on all of these cards, enters the information into AssetWorks, and files each report card in the vehicle file.

ACCIDENTS/INCIDENTS
Although MTM Transit’s safety and NTD AFR records are historically low, we understand that accidents are a part of transportation service, and we have procedures to prevent, investigate, and rate accidents within our Safety Management System (SMS) Plan, as described in Safety, Security Programs, and Risk Management on page 74. Our safety team uses the National Safety Council (NSC) definition of preventability, as well as NSC guidelines for accident response and investigation.

In the event of an accident or incident during contracted service hours, MTM Transit follows a clear process:

1. The operator immediately reports the accident/incident to the dispatcher. The dispatcher notifies the proper responding authorities and the manager on duty. The manager reports the accident/incident to the City and MTM Transit safety personnel, including Senior Director of Safety Administration Matthew Weinberg.

2. MTM Transit employees follow written protocol to secure the scene and interact with passengers and emergency personnel.

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3. A road supervisor (or the Safety and Training Manager) responds to the accident and determines the cause and extent of damage and injury. They review accompanying camera footage and complete all required paperwork.

4. MTM Transit conducts post-accident, safety-sensitive employee drug and alcohol testing as appropriate.

5. MTM Transit thoroughly debriefs the operator and passengers, as necessary.

6. MTM Transit’s Safety Committee conducts an investigation on the accident/incident and makes a determination of preventability.

7. MTM Transit provides a written accident report to the City.

8. We counsel or retrain the operator as appropriate depending on test results and investigation findings.

9. If necessary, MTM Transit removes the damaged vehicle from service for prompt repair.

MTM Transit provides transparent accident and injury data to the City at all times. We store investigation findings electronically so we can provide records to the City upon request. We also provide all accident and injury details and analysis to the local team in a daily update, so we can work together to avoid future incidents.

MTM Transit’s executive safety team also tracks and reviews accidents/incidents in all of our locations. If MTM Transit experiences a major accident, the entire MTM Transit executive team reviews so we can adjust operations, safety precautions, and training to across all our locations, as necessary.

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INSURANCE COVERAGE
Provide a statement indicating insurance coverage by type and dollar amount and loss history for a five year period. Minimum insurance requirements are specified in the body of this document.

MTM Transit will provide insurance coverage as required by the RFP. The City can view a copy of our insurance certificate in Insurance Certificate.

MTM Transit is insured through Lockton Companies, which is authorized by the Insurance Commissioner of the State of California to transact insurance business in the State of California.

Lockton prepared a five-year loss history for MTM Transit’s California claims, which the City can review in Attachment C. This loss history is only for MTM Transit’s California claims due to the size and scope of our business as well as the variance in claims values by state/region; we are happy to provide more information upon request from the City. Please note that this information is confidential, and we request the City treat it as such.

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INSURANCE CERTIFICATE
Submit proof of ability to obtain insurance as specified in the Section 6 of the attached draft agreement. This proof shall take the form of a current certificate of insurance. If the certificate does not cover the requirements as specified in the draft agreement, verification of availability of required insurance to the CONTRACTOR shall be provided in the form of a letter of confirmation from the proposer's insurance broker.

The City can review MTM Transit’s insurance certificate immediately following this page.

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DISCLOSURE OF CONTENTS
All responses to this Request for Proposal (RFP) accepted by the City of Tracy (City) shall become the exclusive property of the City. At such time as staff recommends a contractor to the City Council, all proposals accepted by the City shall become a matter of public record and shall be regarded as public, with the exception of those elements of each proposal which are defined by the contractor as business or trade secrets and plainly marked as “Trade Secret”, “Confidential” or “Proprietary”. Each element of a proposal which a contractor desires not to be considered a public record must be clearly marked as set forth above, and any blanket statement (i.e. regarding entire pages, documents or other non-specific designations) shall not be sufficient and shall not bind the City in any way whatsoever. If disclosure is required or permitted under the California Public Records Act or otherwise by law, the City shall not in any way be liable or responsible for the disclosure of any such records or part thereof.

MTM Transit marked the following elements of our proposal as Confidential, per the requirements of the RFP:
 Similar Experience
 References
 Insurance Loss History
As a privately-held company, we desire these items not be considered public record.

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Appendix D – Required Forms
Form A

ADDENDUM RECEIPT
(CONTRACTOR) acknowledges it has received and read the
following Addenda:

Addendum # Signature
Addendum # Signature
Addendum # Signature
Addendum # Signature
Addendum # Signature
Addendum # Signature
Signature Date
Title Company Name
MTM Transit, LLC
President and CEO MTM Transit, LLC
1 3/10/25
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Form B

NON-COLLUSION AFFIDAVIT FOR PROPOSER

STATE OF CALIFORNIA

COUNTY OF
declares and says:

1. That he/she is the (owner, partner, representative, or agent) of , hereinafter referred to as
(CONTRACTOR) or (subcontractor).

2. That he/she is fully informed regarding the preparation and contents of this proposal for certain work in the City of Tracy, State of California.

3. That his/her proposal is genuine and is not collusive or a sham proposal.

4. That any of its officers, owners, agents, representatives, employees, or parties in interest, including this affiliate, has not in any way colluded, conspired, connived or agreed, directly or indirectly, with any other proposer, firm, or person to submit a collusive or sham proposal in connection with such contract or to refrain to submitting a proposal in connection with such contract, or has in any manner, directly or indirectly, sought by unlawful Contract or connivance with any other proposer, firm, or person to fix the price or prices in said proposal, or to secure through collusion, conspiracy, connivance, or unlawful Contract any advantage against the City of Tracy or any person interested in the proposed contract; and,

5. That the price or prices quoted in the proposal are fair and proper and are not tainted by any collusion, conspiracy, connivance, or unlawful Contract on the part of the proposer or any of its agents, owners, representatives, employees, or parties in interest, including this affiliate.

I certify (or declare) under penalty of perjury, that the foregoing is true and correct.

Dated this day of , 20___, at , California.

Signed:

Title:

St. Charles
Missouri
Alaina Maciá
MTM Transit, LLC
President and CEO
Lake St. Louis
Missouri
10th March 25
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Form C

CERTIFICATION OF ELIGIBILITY (LABOR STANDARDS)
The (Name of Proposer) hereby
certifies that it is not included on the United States Comptroller Generals Consolidated List of Persons or Firms currently Debarred for Violations of Various Public Contracts Incorporating Labor Standard Provisions.

Signed
Title
Date
MTM Transit, LLC
President and CEO
3/10/25
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Form D

CERTIFICATION REGARDING DEBARMENT,

SUSPENSION, AND OTHER RESONSIBILITY MATTERS

1. By signing and submitting this bid or proposal, the prospective lower tier participant is providing the signed certification set out below.

2. The certification in this clause is a material representation of fact upon which reliance was placed when this transaction was entered into. If it is later determined that the prospective lower tier participant knowingly rendered an erroneous certification, in addition to other remedies available to the Federal Government, City of Tracy may pursue available remedies, including suspension and/or debarment.

3. The prospective lower tier participant shall provide immediate written notice to City of Tracy if at any time the prospective lower tier participant learns that its certification was erroneous when submitted or has become erroneous by reason of changed circumstances.

4. The terms "covered transaction," "debarred," "suspended," "ineligible," "lower tier covered transaction,” “participant," "persons," "lower tier covered transaction," "principal," "proposal," and "voluntarily excluded," as used in this clause, have the meanings set out in the Definitions and Coverage sections of rules implementing Executive Order 12549 [49 CFR Part 29]. You may contact City of Tracy for assistance in obtaining a copy of those regulations.

5. The prospective lower tier participant agrees by submitting this proposal that, should the proposed covered transaction be entered into, it shall not knowingly enter into any lower tier covered transaction with a person who is debarred, suspended, declared ineligible, or voluntarily excluded from participation in this covered transaction, unless authorized in writing by City of Tracy.

6. The prospective lower tier participant further agrees by submitting this proposal that it will include the clause titled "Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion - Lower Tier Covered Transaction", without modification, in all lower tier covered transactions and in all solicitations for lower tier covered transactions.

7. A participant in a covered transaction may rely upon a certification of a prospective participant in a lower tier covered transaction that it is not debarred, suspended, ineligible, or voluntarily excluded from the covered transaction, unless it knows that the certification is erroneous. A participant may decide the method and frequency by which it determines the eligibility of its principals. Each participant may, but is not required to, check the Nonprocurement List issued by U.S. General Service Administration.

8. Nothing contained in the foregoing shall be construed to require establishment of system of records in order to render in good faith the certification required by this clause. The knowledge and information of a participant is not required to exceed that which is normally possessed by a prudent person in the ordinary course of business dealings.

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Debarment, Suspension, and Other Responsibility Matters

9. Except for transactions authorized under Paragraph 5 of these instructions, if a participant in a covered transaction knowingly enters into a lower tier covered transaction with a person who is suspended, debarred, ineligible, or voluntarily excluded from participation in this transaction, in addition to all remedies available to the Federal Government, City of Tracy may pursue available remedies including suspension and/or debarment.

10. The prospective lower tier participant certifies, by submission of this bid or proposal, that neither it nor its "principals" [as defined at 49 C.F.R. § 29.105(p)] is presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction by any Federal department or agency.

11. When the prospective lower tier participant is unable to certify to the statements in this certification, such prospective participant shall attach an explanation to this proposal.

I certify (or declare) under penalty of perjury, that the foregoing is true and correct.

SIGNATURE DATE
TITLE President and CEO COMPANY NAME MTM Transit, LLC
3/10/25
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Form E

CERTIFICATION OF RESTRICTIONS ON LOBBYING
I, , hereby certify on behalf of
, that:

1. No Federal appropriated funds have been paid or will be paid, by on or behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative Contract, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan or cooperative Contract.

2. If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative Contract, the undersigned shall complete and submit Standard Form LLL-- Disclosure Form to Report Lobbying, in accordance with its instructions.

3. The undersigned shall require that the language of this certification be included in the award documents for all sub awards at all tiers (including sub grants, loans, and cooperative Contracts) which exceed $100,000, and that all such subrecipients shall certify and disclose accordingly.

This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by 31, U.S.C. §1352 (as amended by the Lobbying Disclosure Act of 1995). Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure.

Executed this day of , of 20_ .

Signature of Authorized Official
Title of Authorized Official
Alaina Maciá
MTM Transit, LLC
25 President and CEO
10th March
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Form F

CERTIFICATION

DISADVANTAGED BUSINESS ENTERPRISE PROGRAM/

EQUAL EMPLOYMENT OPPORTUNITY
PROPOSER:

In accordance with Title 49, Code of Federal Regulations, Part 23, California Public Contracts Code Section 10115, and other applicable Disadvantaged Business Enterprise (DBE) and Equal Employment Opportunity (EEO) rules and regulations, the CONTRACTOR declares that it had made an effort to comply with established DBE goals, and that it has made a good faith effort meet established EEO goals, as evidenced below:

1. CONTRACTOR’S overall DBE participation rate:

2. Names/Locations of DBE’s contracted by CONTRACTOR:

3. Names/Locations of DBE’s selected by CONTRACTOR:

4. CONTRACTOR’S workforce breakdown by race and gender:

Total employees (as of ):

JOB

CATEGORIES EMPLOYEES
Male Female
Wht Blk Hsp Asn Nat Wht Blk Hsp Asn Nat
Officials &
Managers
Professional
Technical
Sales
Office/Clerical
MTM Transit, LLC
3/1/25 ~1700
14 14
12 15
5 6
8 2
1 34
6 43
27 15
23 6
4 5
46 16
8 16
19 45 79

0.25%
J.C.M. & Associates, Inc. (dba Blue Goose Uniforms) - 5443 E. Washington Blvd., Commerce, CA 90040 J.C.M. & Associates, Inc. (dba Blue Goose Uniforms) - 5443 E. Washington Blvd., Commerce, CA 90040 Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Craftsmen
Laborers
Service
DBE/EEO Certification

Note: The above DBE/EEO Affidavit is part of the CONTRACTOR’S Proposal. Signing this Proposal on the signature portion thereof shall also constitute signature of this DBE/EEO Affidavit.

By:

Title: President and CEO Date: 3/10/25
176
4 153
6 12 8 193 82
2 290 125 2 17
10 2
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Form G
RFP Process Integrity Rules
The CITY pledge is for the procurement process for public transit operations services to be open, objective, carefully monitored, and understandable to all. The following rules will be adhered to and enforced.

BEGINNING ON THE DATE OF THE ISSUANCE OF THE RFP FOR PUBLIC TRANSIT

OPERATIONS SERVICES, AND ENDING ON THE DATE OF THE AWARD OF AGREEMENT

FOR PUBLIC TRANSIT OPERATIONS SERVICES, ALL COMMUNICATION INITIATED BY

PROPOSERS OR REPRESENTATIVES OF PROPOSERS AND THE CITY SHALL BE

THROUGH ED LOVELL OF THE PARKS AND COMMUNITY SERVICES DEPARTMENT AND SHALL BE IN WRITING (BY FAX, EMAIL OR LETTER). THE CONTACT INFORMATION IS AS FOLLOWS:

City of Tracy
Public Works Department
Attn: Ed Lovell, Transit Manager
50 E. 6th Street.

Tracy, CA 95376
Email: [email protected]

ANY ATTEMPT TO CONTACT OR INTERACT WITH ANY ELECTED OR APPOINTED

OFFICIAL FOR THE PURPOSE OF INFLUENCING THE SELECTION PROCESS WILL RESULT IN DISQUALIFICATION FROM THE SELECTION PROCESS.

ALL COMMUNICATIONS BETWEEN THE CITY AND INDIVIDUAL PROPOSERS WILL BE DOCUMENTED AND MAY BE TRANSMITTED SIMULTANEOUSLY TO ALL PROPOSERS.

ANY PROPOSER WHO FAILS TO RECOGNIZE OR UTILIZE THIS PROCESS OF

COMMUNICATION WILL BE NOTIFIED OF ITS VIOLATION AND MAY BE SUBJECT TO DISQUALIFICATION.

PROPOSER must acknowledge and sign this statement as part of the RFP process.

PROPOSER must return a signed copy of this statement with the RFP submittal.

On behalf of the entity I am authorized to represent, I understand and accept the rules established as set forth above.

Company Name:

Date:

Company Representative:

Title:

MTM Transit, LLC
Alaina Maciá
President and CEO
3/10/25
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Form H

CERTIFICATION REGARDING ALCOHOL MISUSE AND

PROHIBITED DRUG USE

1. As required by FTA regulations, “Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations,” at 49 CFR part 655, subpart I, the undersigned certifies that is has established and implemented an alcohol misuse and anti-drug program, and has complied with or will comply with all applicable requirements of FTA regulations, “Prevention of Alcohol Misuse and prohibited Drug Use in Transit Operations,” 49 CFR part 655.

2. The undersigned shall at all times comply with all applicable FTA regulations, policies, procedures and directives.

Signature
Name
Title
Date
Company Name
Alaina Maciá
President and CEO
MTM Transit, LLC
3/10/25
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Form I
ACKNOWLEDGEMENT OF “BEST VALUE” SELECTION PROCESS
PROPOSER hereby acknowledges that the selection process under this RFP will evaluate Proposals on a “Best Value” basis, which the Federal Transit Administration’s (FTA) Best Practices Manual defines as follows:
“Best Value” is a selection process in which proposals contain both price and qualitative components, and award is based upon a combination of price and qualitative considerations. Qualitative considerations may include technical design, technical approach, quality of proposed personnel, and/or management plan. The award selection is based upon consideration of a combination of technical and price factors to determine (or derive) the offer deemed most advantageous and of the greatest value to the procuring agency.

As a result, PROPOSER further acknowledges that pricing will not be the sole basis upon which Proposals are evaluated.

An individual authorized to bind the PROPOSER to this Agreement must sign below acknowledging and understanding of the foregoing.

Signature
Name
Title
Date
Company Name
Alaina Maciá
President and CEO
MTM Transit, LLC
3/10/25
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Form J

PRICE PROPOSAL FORM
PROPOSER: CONTRACTOR shall operate services as described in Request for Proposals, Agreement, and accompanying attachments. CONTRACTOR Total payments shall be as follows:

July 1, 2025 –
June 30, 2026
July 1, 2026 –
June 30, 2027
July 1, 2027 –
June 30, 2028
Fixed Monthly Expense Cost Per Revenue Vehicle Hour** TOTAL AGREEMENT PRICE **CITY provides 100% of transit fleet
PROJECTED REVENUE VEHICLE HOURS*
July 1, 2025 –
June 30, 2026
July 1, 2026 –
June 30, 2027
July 1, 2027 –
June 30, 2028
Fixed Route Revenue Vehicle Hours 27,000 +15% 28,000 +15% 29,000 +15% Paratransit Revenue Vehicle Hours 10,000 +15% 11,000 +15% 12,000 +15% TracerPLUS On-demand Revenue Vehicle Hours 8,500 +15% 9,000 +15% 9,500 +15% * Actual hours may vary based on City Council action in levels of service.On behalf of the entity I am authorized to represent, I understand and certify the proposed rates and potential rate deductions as set forth above. By: Title: Date:

MTM Transit, LLC
President and CEO 3/10/2025
$237,843.71 $235,041.99 $244,536.00
$74.79 $77.27 $80.31
$6,257,132.89 $6,529,448.04 $6,989,876.64
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PRICE PROPOSAL FORM

July 1, 2028 –
June 30, 2029
(Extension)
July 1, 2029 –
June 30, 2030
(Extension)
Fixed Monthly Expense Cost Per Revenue Vehicle Hour** TOTAL AGREEMENT PRICE **CITY provides 100% of transit fleet
PROJECTED REVENUE VEHICLE HOURS*
July 1, 2028 –
June 30, 2029
July 1, 2029 –
June 30, 2030
Fixed Route Revenue Vehicle Hours 29,000 +15% 29,000 +15% Paratransit Revenue Vehicle Hours 12,000 +15% 12,000 +15% TracerPLUS On-demand Revenue Vehicle Hours 9,500 +15% 9,500 +15% * Actual hours may vary based on City Council action in levels of service.On behalf of the entity I am authorized to represent, I understand and certify the proposed rates and potential rate deductions as set forth above. By: Title: Date:

MTM Transit, LLC
President and CEO 3/10/2025
$253,679.01 $263,178.07
$84.75 $88.16
$7,323,871.40 $7,610,254.88
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Forms K and L provided in separate Excel
as required.

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ATTACHMENTS
Attachment A Draft Implementation Plan
Attachment B Resumes
Attachment C Insurance Loss History – CONFIDENTIAL
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Attachment A
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ID Task Name Duration Start Finish
1 Tracy Implementation Plan 40 days Tue 5/6/25 Tue 7/1/25 2 Notice of Award 0 days Tue 5/6/25 Tue 5/6/253 Implementation Planning/Scheduling 36 days Mon 5/12/25 Mon 6/30/254 Conduct kick‐off meeting 1 day Mon 5/12/25 Mon 5/12/255 Finalize implementation plan 5 days Tue 5/13/25 Mon 5/19/256 Weekly Status Meeting 31 days Mon 5/19/25 Mon 6/30/25 14 Program Updates 25 days Tue 5/20/25 Mon 6/23/2515 Update and submit policies, procedures, and manuals
10 days Tue 5/20/25 Mon 6/2/25
16 Review 10 days Tue 6/3/25 Mon 6/16/2517 Finalize 5 days Tue 6/17/25 Mon 6/23/2518 Technology Upgrades 30 days Tue 5/20/25 Mon 6/30/2519 Transition from Idrive to Motive Cameras 20 days Tue 5/20/25 Mon 6/16/2520 Install 10 days Tue 5/20/25 Mon 6/2/2521 Test 5 days Tue 6/3/25 Mon 6/9/2522 Finalize parameters 5 days Tue 6/10/25 Mon 6/16/2523 Implement Mobileye Collision Avoidance System 20 days Tue 5/20/25 Mon 6/16/2524 Intall 10 days Tue 5/20/25 Mon 6/2/2525 Test 5 days Tue 6/3/25 Mon 6/9/2526 Finalize parameters 5 days Tue 6/10/25 Mon 6/16/2527 Implement Groove Glove 5 days Tue 5/20/25 Mon 5/26/2528 Train staff on Motive, Mobileye, Groove Glove 10 days Tue 6/17/25 Mon 6/30/2529 Final testing and customization 5 days Fri 6/20/25 Fri 6/27/2530 Support Vehicles 40 days Tue 5/6/25 Mon 6/30/2531 Purchase new support vehicles 30 days Tue 5/6/25 Mon 6/16/2532 Prepare vehicles for service 10 days Tue 6/17/25 Mon 6/30/2533 Additional Staffing and Training 40 days Tue 5/6/25 Mon 6/30/2534 Post open positions 1 day Tue 5/6/25 Tue 5/6/2535 Review resumes 5 days Tue 5/13/25 Mon 5/19/2536 Conduct interviews 5 days Tue 5/20/25 Mon 5/26/2537 Hire 10 days Tue 5/27/25 Mon 6/9/2538 Train 15 days Tue 6/10/25 Mon 6/30/2539 Service Start 0 days Tue 7/1/25 Tue 7/1/25 GM/RVP/IM/City

GM/RVP/IM

GM/RVP/IM
City

GM/RVP/IM
IT
Ops/IT
Ops/IT
IT
Ops/IT
Ops/IT
IT
IT
Ops/IT

GM/MM/RDM

GM/MM/RDM
HR
HR
HR
HR
TR
April May June July

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Attachment B
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Albert Perez
General Manager
Experience
MTM Transit, LLC, Tracy, CA, 2022 to Present
General Manager
 Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
 Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
 Monitor financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
 Establish comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.  Oversee successful launch of new routes and systems, coordinating between departments to ensure unified approach and timely delivery.
 Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
 Responsible for recruiting, hiring and training of team members.

Transdev, Modesto, CA, 2021 to 2022
Operations Manager
 Supervised operations staff and kept employees compliant with company policies and procedures.
 Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
 Identified areas for improvement and developing action plans to address them with staff.  Managed service hours versus vehicles and Para trips for best OTP possible.  Led hiring, onboarding and training of new hires to fulfill business requirements.

Aramark Hospitality, Yosemite National Park, 2018 to 2020 Director of Transportation
 Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
 Boosted operational efficiency by optimizing supply chain processes.  Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
 Monitored and maintained optimal performance in charter Bus, Park Floor Shuttle System, Tow Truck Service, Dispatch Team and Garage Mechanics
 River Rafting tours. Responsible for Seasonal staffing and Performance of Mariposa Grove Big Trees and Valley Floor
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Albert Perez
General Manager
Experience (continued) National Express Transit, Merced, CA, 2013 to 2018 General Manager
 Managed the operations and safety and training departments, 44 vehicle paratransit operation with 66 employees including operations manager, safety training manager, operators, and maintenance tech
 Established on-time performance from previous contractor from unknown 94% OTP  Monitored staff performance and provide feedback, as well as training opportunities  Enforced all rules and regulations as outlined in the Collective Bargaining Agreement (CBA) and the employee handbook
 Implemented new payroll process for National Express transit contracts  Oversaw and assisted in the recruitment, selection and training of new employees  Responsible for employee training and development and building bench strength MV Transportation, Tracy, CA, 2010 to 2012
General Manager
 Managed bus service including reservations and dispatch  Reduced talk and hold times to ensure excellent customer service  Partnered with the client contract manager on a day to day basis  Increased on-time performance from 91% to 95%, as well as increased productivity from

1.65 to 1.85 to meet the contract requirements
 Responsible for all hiring and training activities regarding current staff  Worked with safety manager in an effort to create an effective and supportive safety culture Education
University of Phoenix
Master of Business Administration
Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Cliff Crabtree
Assistant General Manager
Experience
MTM Transit, Multiple Locations, 2016 to Present
Assistant General Manager, Tracy, CA, 2022 to Present
 Manages MTM Transit’s Tracy, CA operation with a focus on improving on-time performance and increasing productivity
 Oversees 50+ direct reports and plays an instrumental role in recruiting and retention  Collaborated on the implementation of a new transit software  Trains staff with features on the transit software (Reveal/TransLoc/Passio)  Manages multiple services while meeting client’s expectations  Collaborates with Account Manager to increase optimization of trip assignments Operations Manager, Reno, NV, 2021
 Oversaw operations of a 65 internal paratransit fleet with ten subcontracted vehicles  Monitored and adjusted operations to increase on-time performance and productivity, resulting in increased revenue
 Oversaw a large team of dispatchers and reservationists  Trained existing and new staff with features on the transit software (Reveal/SpareLabs)  Worked with client and subcontractors to ensure compliance with all contract deliverables
General Manager, Livermore, CA, 2018 to 2021
 Responsible for the oversight of operations related to paratransit in the Tri Valley area  Monitored and adjusted operations to increase on-time performance and productivity  Engaged with customers and managed all complaints in a timely manner  Worked with client and subcontractors to ensure compliance with all contract deliverables
Operations Manager, Tracy, CA, 2018
 Coordinated operations related to on-time performance and accident reduction  Trained new operators in both safety and customer service  Assisted with payroll, as needed, while also monitoring excess operation cost in the workforce
 Maintained fare calculations and compared actual amounts received in order to monitor accuracy of operations
Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Cliff Crabtree
Assistant General Manager
Experience (continued) Dispatcher Manager, Tracy, CA, 2017 to 2018  Monitored both fixed route and paratransit to ensure on-time performance being met  Scheduled paratransit trips for following day and provided manifests to operators to ensure all customers were picked up on time
 Assisted with calls regarding scheduled trips for paratransit and inquiries of the fixed route system
 Assisted with payroll while also monitoring excess operation cost in the workforce  Maintained fare calculations and compared actual amounts received in order to monitor accuracy of operations
Customer Service Representative, Tracy, CA, 2016 to 2017  Assisted with calls to schedule trips for paratransit and inquiries of the fixed route system
 Assisted with acceptance procedure of new paratransit customers  Scheduled trips for customers according to the FTA guidelines Education
California State University-Stanislaus, Turlock, CA
Chemistry/Computer Science
Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Scott Perriera
Maintenance Manager
Experience
MTM Transit, LLC, Tracy, CA, 2019 to Present
Maintenance Manager
 Responsible for all fleet maintenance department functions, to include processes, policy and procedure creation and optimization, safety and regulatory compliance, budget and financial oversight, people management, and client care.
 Oversaw 3 employees with direct responsibility for hiring, performance management, and daily oversight.
 Created a high level of partnership with the City of Tracy Transit team as well as the MTM transit operations team and drivers.
 Implemented new workflow processes to maximize shop performance and minimize asset down times.
 Worked with various technology teams to design and implement software and apps to improve compliance recordkeeping while minimizing or eliminating the need for paper copies.

Bill Brandt Ford Quick Lane, Brentwood, CA, 2017 to 2019 Service Manager
 Maintained customer satisfaction index scores above area average by ensuring team is trained to create an exceptional customer experience. Mentored several advisors with mediocre scores to improve their skills, resulting in increase to above average scores.  Handled all customer complaints and escalations to model exceptional customer service skills for advisors and technicians.
 Increased speed bay team efficiency by 40%; average oil change time decreased from 50 minutes to 25-30 minutes due to new procedures resulting in increased customer satisfaction, especially in area of wait time.
 Created a high level of partnership with the sales team sales team to ensure smooth hand off of customers who needed to purchase a new vehicle instead of fixing current one, resulting in increased customer retention.
 Implemented new workflow procedures to allow for smoother handoff of information between employees and ensured that work was dispatched to a technician with the correct skill, experience, and specialty for work.
 Created and implemented safety policies for equipment maintenance, fire, trip and hazard safety, including safety trainings, ongoing meetings, disciplinary action for violations, and preventative maintenance.

Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A

Scott Perriera
Maintenance Manager
Experience (continued) Fremont Chevrolet/Dublin Chevrolet, Brentwood, CA, 2015 to 2017 Service Manager
 Oversaw 25-30 employees with direct responsibility for hiring, performance management, and daily oversight.
 Created new processes for appointment scheduling, workflow, and customer experience.  Entered to department losing an average of $80,000/month and was able to implement improved procedures and cost measures to see department become profitable every month.  Increased customer satisfaction scores and retention from 20% below national dealership average to performing at or above average monthly.

Bumper 2 Bumper Automotive, Brentwood, CA, 2012 to 2015 Owner
 Designed and implemented processes for appointment scheduling, workflow, and customer communication.
 Created safety policies and procedures ensuring employees knew and followed them.  Scheduled and completed all preventative equipment maintenance and inspections.  Created and maintained vendor relationships, advertised and networked to attain customer base, and delivered exceptional customer service and quality.  Kept detailed and accurate records of customer communication and inspection/ service of their vehicle.

AAA Print Distribution, Brentwood, CA, 2004 to Present
Owner
Saturn of Concord, Concord, CA, 2003 to 2006
Service Advisor
Livermore Honda/Audi/Subaru, Livermore, CA, 1999 to 2003 Service Director
Anderson Lexus, Anderson, CA, 1994 to 1999
Service Manager and Master Technician

Lexus of Stevens Creek, Santa Clara, CA, 1989 to 1994
Master Technician
Docusign Envelope ID: 6A6BF070-7636-4D4B-8B71-AFDCE093F91A