All other due dates and times in Section 1.2 Proposal Delivery and Schedule of Events of the RFP remains in full effect.
If there are any questions regarding this A ddendum, please contact me directly at (909) 774- 2505.
Sincerely,
Cheryl Combs, Procurement Technician
City of Rancho Cucamonga
Procurement Division
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
APPENDIX A
Site Walk for RFP
#24/25-001 for Citywide
Janitorial Services
Site Walk for RFP
#24/25-001 for Citywide
Janitorial Services
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
Addendum No. 002
Request for Proposal (“RFP”) #24/25-001
For
Citywide Janitorial Services
January 24, 2024
Re: Schedule of Events
Ladies and Gentlemen:
This Addendum will address changes made to the Schedule of Events listed in Section 1.2 of the RFP document. The “Addendum Issued” and “RFP Response Due Dates” have been extended due to unforeseen circumstances. Please see the new dates below.
Addendum Issued February 1, 2024
RFP Response Due Date February 15, 2024, 10:00 am
If there are any questions regarding this Addendum, please contact Cheryl Combs, Procurement Technician at (909) 774-2505
Sincerely,
Cheryl Combs, Procurement Technician
City of Rancho Cucamonga
Procurement Division
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
Addendum No. 003
Request for Proposal (“RFP”) #24/25-001
For
Citywide Janitorial Services
February 1, 2024
Re: Questions/Answers/Clarifications
Ladies and Gentlemen:
This Addendum will address questions and clarification requests as submitted by Vendors. Only those questions submitted in writing are being addressed and can be found in the below table.
The due date and time for RFP #24/25-001 remains as indicated in the RFP Schedule of Events.
If there are any questions regarding this Addendum, please contact Cheryl Combs, Procurement Technician at (909) 774-2505
Sincerely,
Cheryl Combs, Procurement Technician
City of Rancho Cucamonga
Procurement Division
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
Question(s) / Clarification(s) Answer(s) / Comment(s)
1 Will there be site visits scheduled for these
facilities?
Please refer to Addendum No. 001
2 I noticed that there is not a formal pre bid
meeting. Would there be a chance to survey
some of the more sensitive sites, with a city
escort?
Please refer to Addendum No. 001
3 Who is the Current Company/Vendor ? Public records request is required 4 Could I get the Current Contract ? Public records request is required 5 Could I get the Previous Contract (2022)
?
Public records request is required
6 Who is the current contractor? Public records request is required 7 Is there a bond requirement? There are no bonding requirements 8 What is the current contract amount? If you
are unable to provide the current contract
amount, what is the current budget your
agency has for this project?
Public records request is required
9 Will the contractor's employees be required
to pass a background check?
Yes
10 Will the contractor's employees be required
to wear a badge?
Yes
11 Square Footage for each location? Please refer to bid specifications 12 There does not appear to be anywhere to
upload documents or the response to the
RFP
You must be log in to the vendor portal to
submit a bid response. After you log in c lick
on the Place eBid in the right lower corner of
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
the RFP. If you need help click on the headset
in the upper right corner of the RFP.
13 How many day porters do you currently
have and which locations do they service?
N/A
14 How would you like the day porter hours
accounted for on this bid? It appears as
though the Direct Labor Hours document is
counting tasks from the night scope, so is
there a s eparate form for day hours or
would you like them combined on that one
document?
Please combine into the existing document
15 What is the current price for this job
opportunity?
Public records request is required
16 are there any differences between this
contract and the passed ?
No
17 prevailing wages are required for this
opportunity?
The City is subject to the provision of the
Labor Code of the State of California.
Janitorial vendors shall pay no less than
California Minimum Wage.
18 What is the current contract price? Public records request is required 19 Is the scope released the same as the
current contract? Have any additional
facilities been added to the contract?
The scope is the same. No additional facilities
have been added.
20 do any of the locations need a day porter
service?
Please refer to bid specifications
21 Can we get a list of approved chemicals? The City does not maintain a list of approved chemicals. Before beginning work, the vendor
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
shall submit a list of proposed chemicals for
approval by the City.
22 Can we get a list of all materials required to
supply?
Please refer to bid specifications
23 Who is the current contractor? Public records request is required 24 What is the current contract amount? Public records request is required 25 What is the current contract term? Term expires June 30, 2024 26 Is there anything that is new in this RFP that
is not in the current contract?
No
27 What is the current monthly charge of the
current contractor?
Public records request is required
28 do we have to set pre determined times we
will be cleaning each location? or can we
just show up between the times given?
No times are pre -determined however a
regular schedule is expected
29 for the Additive/alternat e bid park
restrooms, it say's we have to complete
before 6:00am. What time can we start? it
is not on schedule #2
This is an as needed service. Start times will
vary.
30 Epicenter Janitorial: (1) What is the
grandstand seating area? (2) What are the
sizes of the cafe spectator areas? (3) How
many
3rd floor restrooms are there, and
how many fixtures per restroom? (4) Is the
"Epicenter Maintenance Facility" the same
location as the "Office" under Special
Services following games and events?" (5)
Is that lobby the Epicenter Lobby, or if not,
Please refer to bid specifications and job walk
survey
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
how lar ge is the Epicenter Lobby to be
included in the pricing?.
31 Epicenter Extras Work: (1) How many
Concourse restrooms and fixtures per, (2)
How many locker rooms, and fixtures per,
e.g., restrooms, washbasins, showers,
lockers, sinks, seating?
Please refer to bid specifications and job walk
survey
32 (1) How large are each of the park
restrooms? (2) what is flooring in each of
the park restrooms? (3) What fixture counts
are available for each of the park
restrooms?
(1)>400 sq. ft. (2) concrete (3) varies
33 What time will the site visit start on the
17th?
The information was provided via email.
34 all sites will be just one contract? is it
possible to bid only the Parks cleaning?
No
35 Trash bags outside the restrooms and
doggie bags are not included??
Correct
36 In regard to parks' cleaning, are any of the
restrooms similar in fixture count and
square footage. Do the parks have storage?
Yes
37 Who is the current contractor? Public records request is required 38 What is the current monthly charge of the
current contractor?
Public records request is required
39 What is the term of the current contract? Public records request is required 40 Is there additional locations or scope of
work added from the previous contract?
No
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
41 Is a bid bond required/mandatory for this
project?
There are no bonding requirements
42 What are the SQ FT of each PARK
RESTROOMS that requires cleaning?
>400 sq. ft.
43 Will the City of Rancho cucamonga provide
a cost sheet to complete?
No
44 Can we have the SQ ft of the ff:"Epicenter
Caf Seating Areas, 8408 Rochester Avenue
" "Epicenter Grandstand Seating
Areas, 8408 Rochester Avenue "
"Epicenter Lobby, 8408 Rochester Avenue
" "EpicenterThird Floor Restrooms,
8408 Rochester Avenue " "Epicenter
Skyboxes, 8408 Rochester Avenue "
Please refer to bid specifications and job walk
survey
45 What is the frequency, day and time of
cleaning for the ff: "Epicenter Caf Seating
Areas, 8408 Rochester Avenue "
"Epicenter Grandstand Seating Areas, 8408
Rochester Avenue " "Epicenter Lobby,
8408 Rochester Avenue "
"EpicenterThird Floor Restrooms, 8408
Rochester Avenue " "Epicenter
Skyboxes, 8408 Rochester Avenue "
Quakes game days. Schedule available online
46 Can we have the details especially the sq ft
of the 29 Park Restrooms?
Question is much too broad.
47 What are the frequency, day and time of
cleaning for the 29 Park Restrooms?
As needed
48 What is the SQ FT of the Epicenter
Concourse Restrooms and Epicenter Locker
Please refer to bid specifications and job walk
survey
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
rooms and what is their frequency, day and
time of cleaning?
49 Is there a sign in sheet from the mandatory
walk that you can share?
No
50 Please provide the Incumbent Company
Name.
Public records request is required
51 Please provide current cost or a ‘how -to
obtain’ the existing incumbent pricing with
breakdown of cost per location.
Public records request is required
52 What is the approx. square feet for each
park restroom, concourse restroom, and
locker rooms.
Please refer to bid specifications and job walk
survey
53 Will the City of Rancho Cucamonga require
bidders consider requiring bidders to
submit evidence of good standing in the
form of an official certificate of good
standing issued by the California Secretary
of State?
The City does not require the submittal of a
“Certificate of Good Standing” issued by the
California Secretary of State.
54 Would the City of Rancho Cucamonga enter
into a Contractor Agreement with a service
provider that is utilizing Independent
Contractors and knowingly be in violation of
AB5?
The City complies with all applicable laws
55 Will the City of Rancho Cucamonga be
adhering to Labor Code section 2776
regarding business -to-business contracting
for janitorial services?
The City complies with all applicable laws
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
56 Would the City of Rancho Cucamonga
consider requiring a payroll tax and workers
compensation insurance report, to ensure
that potential service providers are meeting
all state and federal regulations?
The City does not require the submittal of a
payroll tax report.
57 Can the City of Rancho Cucamonga provide
floor plans for each of the locations that
were toured during the job -walk on
1/17/2024?
No
58 Can the City of Rancho Cucamonga provide
the 2023 calendar schedule for holidays that
were observed?
New Years Day; MLK Day, President’s Day;
Memorial Day; Fourth of July; Labor Day;
Veteran’s Day, Thank sgiving Day; Christmas
Eve; Christmas Day
59 Can the City of Rancho Cucamonga provide
an estimated wait time for the background
checks that are required?
Typically, 1-2 weeks. Longer if background
issues are detected.
60 Can the City of Rancho Cucamonga provide
a cost and required location of the required
background check?
$32.00 per Livescan and will be conducted at
Rancho Cucamonga Police Department
61 Will the City of Rancho Cucamonga require
financial information to be submitted with
the proposal, or will it require this
information after a service provider has
been chosen?
The City will require this information after a
service provider has been chosen?
62 Can the City of Rancho Cucamonga confirm
that no exterior windows are present in the
scope of work for all city facilities?
Confirmed
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
63 After viewing the park restrooms where
would the city like the trash from each
restroom to be thrown away?
On site dumpsters
64 Can the City of Rancho Cucamonga confirm
that the HHW building is included in the site
list that was provided in the RFP?
Confirmed
65 Can the City of Rancho Cucamonga confirm
whether the E.O.C. room in the Public Safety
office is included in the scope of work that
was present in the RFP?
Confirmed
66 During the job-walk at the Epicenter service
providers were shown multiple areas
throughout the baseball field and facility.
Would the City of Rancho Cucamonga like
additional pricing for these areas, or will
that be an addition later after the contract
has started?
Please refer to bid specifications
67 What is the expected scope of work for the
second floor at the Paul Biane Librar y? It is
currently under construction.
Same scope as other facilities.
68 Can the City of Rancho Cucamonga confirm
the details for the cleaning that is to take
place at the Central Park location?
Refer to Specifications
69 Due to the displaced janitor act and the
requirements to retain the existing
employees, can the hourly rates be
provided for each of the employees to
ensure that they receive fair compensation?
Public records request is required
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
70 During the job- walk the Family services
location was not currently open to the
public, should bidders provide a rate for the
scope of works frequency or at a reduced
frequency based on the job-walk?
Please refer to bid specifications
71 Can the City of Rancho Cucamonga clarify
how bidding service providers should rate
the Epicenter for after game clean up?
Further clarification needed to answer
72 Can the City of Rancho Cucamonga confirm
the hard floor and carpet care frequencies
are the same as what the incumbent is
currently providing the city?
Please refer to bid specifications
73 Do we have to use Live Scan or can we use
our own background company that we use
City requires Live Scan processing
74 Currently the scope of work has daily tasks
for the park restr oom cleaning. Does this
mean all restrooms are expected to be
cleaned once per day year round?
This is as needed service only
75 In considerations of the janitors protection
act, would the city please provide current
labour rates being paid. If this information
is not available, are proponents expected to
just consider the current minimum wage of
$16.00 / hour?
The City is subject to the provision of the
Labor Code of the State of California.
Janitorial vendors shall pay no less than
California Minimum Wage
76 Please clarify if the city is looking for
proponents to provide resumes of front line
staff proposed for the services or the
management team. Is the city e xpecting
No
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
proponents to have staffing in place at this
stage without award?
77 Per section 4.1.2 The rate increase will not
increase more than the CPI for the relevant
year. If the state requires a minimum wage
increase will The City be open to
negotiating an increase that may be higher
than CPI to cover the mandated minimum
wage increase detailed in section 2.2?
The City is subject to the provision of the
Labor Code of the State of California.
Janitorial vendors shall pay no less than
California Minimum Wage
78 According to Schedule 1, Site List and
Special Conditions for “Park Restroom
Lockup and Cleaning (Schedule 1, Page
18). It states “All restroom Cleaning
Services shall be performed on an as-
needed basis. However, in schedule 2,
Takes and Frequencies by Site, Park
Restroom Cleaning (Schedule 2, page 93
and 94) states daily cleaning is required but
it does not include how many days
constitute daily cleaning. Please clarify the
following:
a. Is a flat fee price per restroom
required for this RFP?
b. If not, and a daily cleaning is
required, how many days per
week is daily cleaning
required?
This is as needed service only
79 Will all vendors consider the wage increase
that will occur mid contract between the
years 2024 and 2025 for this bid?
The City is subject to the provision of the
Labor Code of the State of California.
Janitorial vendors shall pay no less than
California Minimum Wage
80 On the Planet Bids Ebid folder it states a
“required” submission for Schedule 1, 2, &
3. Schedule 1&2 do not have spaces to be
filled out by the vendor, and they are the
Scope and Task Frequency per location.
Under Response Types Schedule 1, 2, & 3 was
check as required in error.
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
Scheule 3 does have hours to be filled in by
the vendor. Is this a typo and/ or are
vendors only to submit Schedule 3 response
in this section?
81 In submitting proposal w e saw that
Schedule 1, 2, & 3 are required to be
uploaded also, may we clarify if it is just the
file on the documents tab that don't need to
be filled out?
Under Response Types Schedule 1, 2, & 3 was
check as required in error.
82 In submitting proposals, Schedule 1,2 and 3
are also required but those were Site List ,
Tasks and Frequencies and labor hours by
Site only, no portion to be filled-out.
Under Response Types Schedule 1, 2, & 3 was
check as required in error.
83 What is needed by the bidder to
accomplished or uploaded on Schedule 1,2
and 3 to be considered responsive?
Under Response Types Schedule 1, 2, & 3 was
check as required in error.
84 What is needed by the bidder to
accomplished or uploaded on Schedule 1,2
and 3 to be considered responsive?
Under Response Types Schedule 1, 2, & 3 was
check as required in error.
85 What is the current price monthly price of
the contract?
Public records request is required
86 Who is the incumbent provider? Public records request is required 87 What was the annual spend for 2023 for this
contract?
Public records request is required
88 What is the percent increase to this budget
for 2024?
N/A
89 What are the biggest gaps in service
currently?
N/A
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D City of Rancho Cucamonga
Addendum No. 003 for Request for Proposal (RFP) # 24/25-001 For
Citywide Janitorial Services
_____________________________________________________________________________________
_____________________________________________________________________________________
90 What are the strong points with the current
service provider?
N/A
91 We did not see the any of the city park
bathrooms, should we include that pricing
in our proposal?
This is as needed service only. Please refer to
bid specifications
92 The RFP only had the maintenance facility
for the baseball park listed. Will we bid on
the entire stadium services including
janitorial services after events?
Please refer to bid specifications
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D RFP #24/25-001
Proposal for
Citywide
Janitorial
Services
February 15, 2024
EXHIBIT B - PROPOSAL
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D Cheryl Combs
Procurement Technician
City of Rancho Cucamonga
10500 Civic Center Drive
Rancho Cucamonga, CA 91730
Dear Cheryl:
It has been our honor to serve the City of Rancho Cucamonga as your janitorial partner for the past seven years, and we are appreciative for the opportunity to renew our partnership through this RFP process. Within the following proposal, we hope to convey our enthusiasm and continued commitment to serving the people of Rancho Cucamonga in the high standard they expect and deserve. We are confident that we can comply with all provisions stated within RFP #24/25-100.
We understand the importance of maintaining clean facilities for the benefit of the community. Our dedicated team is committed to upholding the highest standards of cleanliness, professionalism, and efficiency standards in all our services. We take pride in contributing to the positive environment of the city buildings.
With our Inland Empire branch around the corner, we are able to provide a quick response time of under two hours for unforeseen issues. We are deeply invested in the community's well-being, and we consider it a privilege to support the City of Rancho Cucamonga in your mission to deliver superior service to all who live, work and play in your community. CCS Facility Services is committed to ensuring that work consistently meets and exceeds your expectations.
With more than 35 years of expertise and experience, every member of the CCS Facility Services team is committed to delivering the results and confidence that the City of Rancho Cucamonga and RCFPD expects.
We work hard to be the very best, with service and value that stands above the competition.We look forward to continue building this partnership that we began in 2017 with you and your team. Thank you for the opportunity to continue serving your great city.
With gratitude,
February 15, 2024
3.1 Cover Letter / Introduction
Cameron Hall
Regional Vice President
714-559-2283 (cell)
949-261-677-5112 (office)
CCS Facility Services Orange County
3001 Red Hill Avenue, #6-220
Costa Mesa, CA 92626
CCS Facility Services Inland Empire
1920 Archibald Ave, Suite A
Ontario, CA 91761
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 3
CCS FACILITY SERVICES
Table of Contents
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3.2 Table Of Contents
3.1 Cover Letter/Introduction 2
3.2 Table of Contents 3
3.3 Executive Summary 4
3.4 Experience 6
3.5 Third Party/Subcontractors 8
3.6 Staff Biographies 10
3.7 Proposal Response 16
About CCS Facility Services 34
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
3.3 Executive
Summary
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 5
Executive Summary
CCS Facility Services has successfully serviced the City of Rancho Cucamonga locations for almost seven years. We consider this partnership an honor and a privilege.We would like to say thank you for the many hours we have spent together building this trusted relationship.
We remain conscious of the commitments we make to our clients and always aim to exceed expectations. Should special needs arise, whether planned or unplanned, we are well prepared to respond quickly, reliably, and effectively within the requested response times in this RFP. We also will ensure the City has three additional team members’ contact information so you have multiple points of contact should the City need a quick response to any need, day or night. Between our emergency response capabilities, our team of floaters ready to deploy, an extensive fleet, and long-standing supplier relationships, CCS’ deep bench of resources represents an unmatched infrastructure that can expertly serve the City of Rancho Cucamonga’s portfolio.
What does CCS’ size and strength mean to the City of Rancho Cucamonga? It means that our team has the capacity to respond to client needs quickly and effectively. Our robust operational structure ensures that our daytime managers are inside their properties checking on performance and touching base with customers on a regular basis, and our nighttime managers are checking quality and working with their teams in each building every single night.
As you’ve experienced, we have a dedicated Account Manager who will attend all meetings with the City’s specified team. Your Account Manager works closely with the branch Operations team to ensure knowledge and supervision meets – and exceeds – the City’s expectations. Our cleaning teammates are employedby CCS Facility Services, and we do not subcontract our labor. We pride ourselves on representing our customers as though we are part of your own team, and we will train and reinforce employee conduct expectations in partnership with the City. We have dedicated monthly safety trainings for all ouremployees and in-depth and ongoing training to ensure best practices of cleaning.
We’ve got you covered – 24/7. With significant personnel and equipment resources both in and all around your properties, CCS is structured to consistently deliver excellence in the City of Rancho Cucamonga’s day-to-day service.
In short, CCS Facility Services is uniquely qualified to effectively continue serving the City of Rancho Cucamonga and meet all requirements of this RFP. We will submit all exhibits, Certificate of Insurance, and pricing separately from this proposal response. We have included all the information to differentiate ourselves and our team from the rest.
Our goal in this RFP is to retain and grow our partnership with the City of Rancho Cucamonga by demonstrating that we are your best option for both service and value.We look forward to exceeding the expectations of the City of Rancho Cucamonga by maintaining health and well-being for many years to come.
3.3 Executive Summary
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
3.4 CCS
Experience
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 7
THE CCS FACILITY SERVICES DIFFERENCE
CCS Facility Services has been in business more than 35 years. Our service commitment to our customers is reflected in our mission statement and core values:
CCS Facility Services Experience
3.4 CCS Experience
CCS Facility Services’ approach is the strict implementation of the scope of work provided. We are proud of our proven track record in cleaning sensitive and secure areas. Federal, state, city, and municipality-owned buildings and facilities also may have intense scrutiny in hiring practices, safety/OSHA compliance, and cleaning scheduling. We understand the dynamics of supervising a team and having a support staff that knows the City of Rancho Cucamonga’s needs for each building.We will also make sure the City has at least three emergency contacts of CCS Facility Services employees not on-site. CCS Facility Services has never filed for bankruptcy, does not have any pending litigation, and does notforesee any other legal or financial circumstances that would affect our performance within your facilities. CCS Facility Services is a privately held corporation and was established inJune 1988.
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
3.5 Third-Party
Vendors/
Contractors
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 9
9 No Third-
Party
Vendors or
Contractors
ALL OUR TEAM:
CCS DOES NOT
SUBCONTRACT
All Staff Are W-2
Employees & Are
Managed by CCS
Personnel
3.5 Third-Party Vendors/Contractors
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
3.6 Staff
Biographies
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 11
THE CCS FACILITY SERVICES DIFFERENCE
CCS in Service:
Staff Biographies
The CCS Facility
Services Support
Team for the City
of Rancho Cucamonga
Position Within the Company: General Manager
Role in Project: Branch Oversight
Time with CCS Facility Services: 9 Years
Education: BA in Public Relations and Communication Science, Universidad Argentina de la Empresa Buenos Aires, Argentina
Experience with Minimum Requirements: As branch General Manager, Sebastian is primarily responsible for the management and supervision of all daytime and nighttime operations, including strategic and operational leadership, developing and maintaining customer relations, quality assurance, and the training and development of account managers.
Work History with Similar Municipalities: City of Costa Mesa, City of Huntington Beach, City of Tustin, City of Fullerton, City of Westminster
SEBASTIAN PEDREIRA
CAMERON HALL
Position Within the Company: Regional Vice President
Role in Project: Senior Leader
Time with CCS Facility Services: 11 Years
Education: Bachelor’s, Business Administration, Chapman University JD, Western State College of Law Experience with Minimum Requirements: In Cameron’s decade with CCS Facility Services, she has extensive experience in strategic and operational leadershipfor CCS Orange County’s entire client portfolio. Prior to joining CCS, Cameron spent five years in commercial real estate where she oversaw 750,000-plus square feet of commercial and industrial properties.
Work History with Similar Municipalities: City of Costa Mesa, City of Huntington Beach, City of Tustin, City of Fullerton, City of Westminster
“
CCS has provided the City of Fullerton with reliable and effective janitorial services. Company staff is very
responsive and continually makes an effort to ensure it is meeting the City’s needs. We have been very pleased
with the level of service.
City of Fullerton, CA
Position Within the Company: Branch Operations Manager
Role in Project: Day-to-Day Oversight
Time with CCS Facility Services: 5 Years
Education: High School Graduate
Experience with Minimum Requirements: Managing teams of 80+ day porters and night cleaners, in addition to performing quality walks to ensure we are meeting client’s expectations. He also executes safety trainings with front-line teammates, maintains and establishes relationships with clients and customer service, and coordinates with Operations teams to ensure scope of work is always being executed.
Work History with Similar Municipalities: City of Costa Mesa, City of Huntington Beach, City of Tustin, City of Fullerton, City of Westminster
ERNESTO FLORES
3.6 Staff Biographies
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 12
THE CCS FACILITY SERVICES DIFFERENCE
CCS in Service:
Staff Biographies
The CCS Facility
Services Support
Team for the City
of Rancho Cucamonga
MELISSA CEVALLOS
Position Within the Company & Role in Project: Account Manager Time with CCS Facility Services: 1 Year
Education: UEI, General Business Administration
Experience with Minimum Requirements: Melissa has been in facility services for more than a decade, joining CCS Facility Services in 2023 after being a customer for several years! As an Account Manager, Melissa’s role is the day-to-day primary contact for her customers, ensuring that all needs are understood and responded to quickly. Her passion for helping others and problem-solving make her a critical part of the team.
Work History with Similar Municipalities: City of Fullerton
OMAR ROSALES
Position Within the Company & Role in Project: Day Service Manager Time with CCS Facility Services: 3 Years
Education: High School Graduate
Experience with Minimum Requirements: Omar joined the CCS Facility Services OC team in 2021 working at a large facility as a day porter. Recognized quickly for being a “go-to” teammate, he was promoted to Day Service Manager in early 2022. Omar enjoys being a source of support for his team in order to deliver the best possible service for his customers.
Work History with Similar Municipalities: City of Costa Mesa, City of Huntington Beach, City of Tustin, City of Fullerton, City of Westminster
Position Within the Company & Role in Project: Night Area Manager Time with CCS Facility Services: 1 Year
Education: UAEM Mexico, According Bachelors
Experience with Minimum Requirements: Ericka joined CCS Facility Services in early 2023 as a Night Area Manager, a critical role supporting a large team of frontline staff. Ericka takes on every project head-on and enjoys finding solutions for customers and her team.
Work History with Similar Municipalities: City of Costa Mesa, City of Huntington Beach, City of Tustin, City of Fullerton, City of Westminster
ERICKA MUNOZ
“
We are grateful for CCS’ consistency and
dedication to our facilities. The overall team has
been really approachable and willing to perform
their duties with a sense of pride.
CCS Facility Services Orange County Customer
3.6 Staff Biographies
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
CAMERON HALL
Cameron Hall is the Regional Vice President, West Coast, at CCS Facility Services with primarily responsibility for the strategic and operational leadershipthroughout the entirety of the West region. Cameron takes the lead in maximizing company profitability, sales, and maintains strong customer relationships and has a strong focus on maintaining quality assurance within the company’s operational standards and procedures. • Prior to joining CCS in 2013, Cameron worked in commercial real estate where she oversaw 750,000-plus square feet of commercial and industrial properties. Cameron earned a Bachelor’s degree in Business Administration from Chapman University and earned her JD from Western State College of Law.
PREVIOUS EMPLOYMENT
• Business Development and Operations
• Attorney - State Bar of California (2011)
• Strategic and Operational Leadership
• Building & Facility Inspections
• Safety & Security
• Performance Standards
• OSHA 300 Certification
• GBAC Trained Technician
• Fitwell Ambassador
CCS FACILITY SERVICES 2013 – current
Regional Vice President
• Work with Market Leaders across the West region of CCS Facility Services to ensure compliance and adherence to CCS standards for operations, customer service, and all business functions • Guide emerging markets by providing ongoing supervision, support, and coaching • Oversee all levels of operations across the West region • Active member in numerous commercial real estate industry associations • Conduct customer service training for all levels of the company • Cameron began with CCS Facility Services as a Senior Account Manager and was promoted numerous times due to her strong work ethic, attention to detail, and deep understanding of the business Experience
Overview
Skills
Regional Vice President, West Coast
[email protected] | (714) 559.2283
3.6 Staff Biographies
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
SEBASTIAN PEDREIRA
Experience
Highly effective General Manager with nearly a decade of experience specializing in building relationships, partnership building, managing talent, retaining top accounts, and growing profit channels. Self-motivated leadership professional with expertise on territory development and revealing customer needs to deliver solutions.
Overview
CCS FACILITY SERVICES
General Manager
• Manage all day and night operations including strategic and operational leadership • Ownership of P&L and all related expense/revenue categories for business unit • Reputation for delivering exceptional customer service and thorough problem solving • Build trust in company by responding efficiently and helpfully to customer needs • Analyze customer satisfaction levels and define customer specific plans to ensure satisfaction of all current and prospect customers
• Manage procurement of supplies, chemicals, and equipment to ensure service excellence • Empower and train frontline employees to grow into supervisory roles • Ability to efficiently handle multiple tasks and projects simultaneously • Relates well with a wide range of personalities and cultures, making him an effective and trusted leader among field crew
• Multi-dimensional; able to execute regardless of the situation, trained temperament • Outstanding time management and communication skills
Skills
• Janitorial Operations and Processes
• Building and Facility Inspections
• Safety and Security
• Controlled Access Facilities
• Bilingual in English and Spanish
• Account Management
• Customer Service
• Leadership and Training
• Performance Standards
General Manager, Orange County Branch
[email protected] | (949) 677.5112
2023 – current
• Manage all aspects of operations, maintaining 50+ accounts by meeting daily with clients and janitorial staff to ensure quality control
• Established and maintained effective lines of communications with clients and facilities’ personnel to ascertain needs and requirements
• Directed management of accounts through tenant surveys and in-person meetings • Responsible for training new staff to meet client and CCS Facility Services standards 2015 – 2023Senior Account Manager
3.6 Staff Biographies
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
ERNESTO FLORES
The CCS Facility Services Branch Operations Manager is charged with oversight and enhancing the efficiency of our specialty services and evening janitorial operations. Collaborating closely with the branch management team, this role proactively communicates and ensures compliance with all reporting and operational requirements. Branch Operations Manager’s primary focus is ensuring that labor budgets are properly maintained and that the team executes on all customer commitments.
Overview
Skills
• Janitorial Operations and Processes
• Building and Facility Inspections
• Safety and Security
• Controlled Access Facilities
• Field Management
• Excellent Customer Service
Branch Operations Manager, Orange County Branch
[email protected] | (949) 239.5606
Experience
CCS FACILITY SERVICES
Branch Operations Manager
• Lead, mentor, and develop a high-performing senior night area manager team to deliver outstanding results
• Manage and supervise the warehouse, floor technician, and specialty services teams • Own the branch specialty services business unit and ensure the highest level of quality • Serve as the project manager for new customer site transitions and onboarding • Ensure compliance with industry standards, regulatory requirements, and best practices • Accurately build or adjust workplans for current and future service locations • Partner with the account management and business development teams in building solutions and pricing options for specialty and evening janitorial services • Maintain strong partner relationships with external specialty services providers • Engage with current customers and prospects to understand needs and build solutions as needed 2023 – present
• Work closely with CCS Account Manager and customer personnel in supervising janitorial employees performing day-to-day and periodic cleaning activities in assigned work areas • Training, direction, and inspection of all scope of work functions • Ongoing interaction with CCS Nighttime Communication Manager to ensure all necessary regular and special tasks are executed
2019 – 2023Night Area Manager
3.6 Staff Biographies
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D
3.7 Proposal
Response
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 17
Rancho Cucamonga's Critical
Needs in a Building Services Contractor
COMMUNICATION RELIABLE
WORKFORCE
QUALITY
ASSURANCE
CLEANING FOR
HEALTH
SAFETY &
SECURITY
FLOOR CARE
SUPERVISION
CRITICAL NEEDS
3.7 Proposal Response
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 18
How do we know the job gets done, both day and night?
CCS’ robust communication engine has a role dedicated to job-specific communications in place 24/7 dedicated to communicating facility needs and documenting work ticket status to keep Account Managers up to speed. We call it an “engine” because it has multiple moving parts that ensure the job gets done! Plus, the nighttime communications manager,a role unique to CCS, maintains a nightly Work Ticket Status Report so Account Managers and branch leaders know what occurred overnight – every night.
Across every day of every week, information relative to a customer’s scope of work is shared between multiple stakeholders. Our communication enginepictured below funnels data into a human-attended work ticket system, where items are closed out both electronically and via verbal and photographic confirmation – every day of the week. Work items collected throughout the day and night are executed day and night, with verification of task completion communicated back to customers by your Account Managers.
THE CCS FACILITY SERVICES DIFFERENCE
THE CCS COMMUNICATIONS ENGINE AT WORK
TO ENSURE WE GET THE JOB DONE FOR YOU
Communication
3.7 Proposal Response, Communication
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 19
THE CCS FACILITY SERVICES DIFFERENCE
The CCS Facility Services branch infrastructure is designed to support the field that supports our customers. That’s why the customer is at the top. All company roles are charged with ensuring that our customers’ full scopes of service are met with excellence.
When it’s time to work, your CCS team is on-the-job and ready to go. Our supervisors are in the field during all shifts, providing quality assurance and job-specific feedback. In fact, our hardwired QA protocol includes:
• Creating scope of work checklists, from space-specific protocols to preparing for VIP visitors
• Define quality standards for each item
• Document needs through work ticketing system
• Report back as needs are addressed
• See results instantly and resolve
deficiencies
ACCOUNTABILITY
IS A CCS CORE
VALUE
Hardwired Quality Assurance
Through Multi-tiered Supervisory Structure
3.7 Proposal Response, Supervision
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 20
THE CCS FACILITY SERVICES DIFFERENCE
CCS Facility Services believes that the true difference in the janitorial industry is in the management and supervision of the work process.
Supervision comes down to both day and night leads validating that the scope of work is being followed and inspecting the work being done every day and every night. When missteps occur, our supervisors provide training and course correction in real time. To avoid this happening repeatedly, field staff are re-trained by CCS management. However, if needed in more severe cases, the person is replaced at the job site.
Additionally, with multiple levels of management placing eyes on service, we set the bar high and challenge the team to execute and enjoy high performance. CCS aspires to uphold the highest level of service for every single customer.
Importantly, we celebrate success and regularly deliver recognition to staff for service excellence.
We truly believe that our company is unique in the industry, and we are recognized for how our supervisory structure delivers the highest quality commercial cleaning. We re-invest heavily in our night operations to ensure we have ample resources in the evening to handle floor care, floods, carpet maintenance, special cleaning requests, and to provide the highest level of supervision and quality control.
All work performance is documented carefully to assure full compliance with the requirements of the contract. Our management team is committed to job quality and customer satisfaction.
The performance of these requests is verified by the CCS management team who confirms completion and shares any relevant details. Our Nighttime Communications Manager, as part of the role’s nightly duties, generates a report for our Account Managers to review and act on early the next day before building operations begin. It is the Account Manager – the primary point of contact – that follows up with customers to report that all requests were completed.
Our deployment of supervision is generally far beyond the investment of our competitors. 20CCS FACILITY SERVICES
Supervision: Day & Night
3.7 Proposal Response, Supervision
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 21
THE CCS FACILITY SERVICES DIFFERENCE
CCS’ customer service program embodies a team approach. Between robust local infrastructure in each market to our technology tools for communicating your team’s needs to our assigned team members, we ensure everyone is on the same page to get the job done. These positions coordinate and execute work as an integrated unit, using a communication and work ticket system that leads the industry. An overview of this is provided throughout this proposal.
CCS Team Supporting
City of Rancho Cucamonga's Portfolio
TITLE ROLE DESCRIPTION
General Manager /
Regional Vice President / Branch
Operations Manager
Responsible for branch operations. Supports Account Managers, Day Service Managers, and Night Area Managers to ensure effective coordination and execution of service delivery, including escalation.
Also active in quality assurance and customer satisfaction Senior Account Managers / Account
Managers
Primary point of contact between CCS Facility Services and the customer for all communications, including emergency situations Senior Day Service Managers /
Day Service Managers
Oversee Day Porter staff as well as primary trainers for all day staff and day cleaning services
Senior Night Area Managers Oversee and manage a set of Night Area Managers to support work with nighttime staff
Night Area Managers Seasoned managers who inspect each building nightly to ensure contract compliance, execution of special tasks, etc.
Nighttime Leads / Supervisors Oversees nighttime general cleaners, assists in ensuring proper completion of all duties and work tickets
Lead Day Porters Oversees day porters as a working leader; assists with training and quality control
Building Supervisors Dedicated person per facility who actively manage CCS building staff Building Staff Team of frontline staff dedicated to the property who perform routine day and/or nighttime operations
Daytime Communications Manager
Daytime communications hub for day service team to enter and execute work tickets; communicates overnight tickets identified during the day to incoming nightshift
Nighttime Communications Manager
Nighttime communications hub for night service team to execute and verify completion of work tickets. Generates reports for the Account Managers to communicate and close the loop with customers Branch Support Staff Off-site employees who perform administrative support for frontline staff, including HR and Recruitment
Carpet & Hard Floor Specialists Specially trained and equipped personnel who will perform all non- routine, interim, and restorative carpet and hard floor care Backup Staff / Floaters
In times of labor shortage or emergency needs, dedicated pool of “floater” employees who can fill in on short notice to ensure uninterrupted service
3.7 Proposal Response, Supervision
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 22
THE CCS FACILITY SERVICES DIFFERENCE
Hiring is critical and retaining talent even more so.
CCS Facility Services carefully identifies and vets candidates and conducts thorough employment history checks, criminal background and additional checks per the requirements of the contract prior to placing an employee at a facility.
Once on board, the training starts and then it never stops.
Our core value of Continuous Improvement is reflected in our multi-step staff training program.
CCS STAFF ARE
ALL EMPLOYED: NO
SUB-CONTRACTORS
IN-BRANCH
ONBOARDING
SITE-SPECIFIC
ONBOARDING +
TEAMING UP WITH
EXPERIENCED
STAFF
ONGOING
TRAINING,
INCLUDING
NEW INFO IN REAL
TIME, DELIVERED
DIGITALLY
1 2 3
TRAINING, TRAINING
& MORE TRAINING
ADVANCED LEADERSHIP TRAINING FOR SUPERVISORS
PROFESSIONAL DEVELOPMENT THROUGH
WEEKLY TEAM LEARNING
+
Right People, Right Preparation,
Right Place
3.7 Proposal Response, Reliable Workforce
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 23
2323
Poster Reinforcing
Appearance
Displayed in
Janitorial Closets
Our team is a reflection of your facility, and we take that very seriously.
Staff are clearly trained on dress code + we will work with clients on specific uniform requests.
Employee Uniforms:
• Day Staff
Work shirt with CCS logo
Work pants
Work jacket
• Night Staff
Apron/smock with CCS logo
Work pants
• Appearance Expectations
Non-slip, closed-toed shoes
Minimal jewelry
Tidy hair and facial hair
THE CCS FACILITY SERVICES DIFFERENCE
Professionalism in the
Workplace
3.7 Proposal Response, Reliable Workforce
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 24
Our retention strategy is to recognize, invest, promote from within, and always show that we care. The majority of our frontline supervisors and Account Managers came
from the field, so they know what customers value and
what staff need to be supported. From Employee of the
Month to On The Spot impromptu recognition, CCS honors
our incredible staff on a regular basis – and we love when our clients join us in the celebrations!
On the Spot Recognition
THE CCS FACILITY SERVICES DIFFERENCE
Employee of The Month Certificate
Scan here to watch some
of our employees being
recognized and sharing
what CCS means to them.
Helping our teammates thrive
is part of our promise to them.
We provide a service called
DailyPay, which gives
employees access to earned
wages the very next day,
instant transfers for times of
need, and tools for saving and
financial wellness.
Celebrating Exceptional Service
3.7 Proposal Response, Reliable Workforce
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 25
CCS plans and works to maintain a quality, stable workforce at each of our facilities. This starts with careful recruiting to identify candidates who are suited for the job and likely to stay on the job.
Recruiting is a challenging endeavor in today’s market. It requires a high level of professionalism and intentionality to succeed. Our large, trained, and dedicated recruiting team does an exceptional job bringing quality candidates to the hiring process for evaluation.
Facilitated by our hiring offices, mobile hiring capabilities, and trained recruitment team, CCS uses multiple methods to identify and draw quality employment candidates for interview. These include:
• Employee referrals
• Social media
• CCS Facility Services website (ccsbts.com)
• Community bulletin boards
• Extended hiring office hours – evenings and weekends
• “On the street” campaigns
THE CCS FACILITY SERVICES DIFFERENCE
ALL OUR TEAM:
CCS DOES NOT
SUBCONTRACT
All Staff Are W-2
Employees & Are
Managed by CCS
Personnel
Robust Recruitment Effort
3.7 Proposal Response, Reliable Workforce
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 26
2626CCS FACILITY SERVICES
THE CCS FACILITY SERVICES DIFFERENCE
In the event of open positions, CCS
Facility Services has a stable resource of
staff we can deploy for service at your
facility. This “floater pool” consists of
employees who can be deployed to job
sites on an as-needed basis during both
day and evening hours due to employee
illnesses, worker shortages, or when
extra staffing is needed to maintain
exceptional service levels. This team
allows us to perform assigned
responsibilities efficiently to ensure
continuity at customer sites.
In practice, employees are trained to call
in to their supervisor or a provided
Human Resources line to communicate
their need to miss a shift. In cases where
an employee may miss a shift
unannounced, particularly where a
supervisor may not be on-site to
immediately recognize the absence, our
electronic timekeeping system alerts
designated managers of the absence
after a scheduled employee has not
punched in within 10 minutes of start of
shift. In such cases where a shift is
confirmed as unfilled by the scheduled
employee, CCS dispatches a floater to
cover the work.
Deep Bench Strength
3.7 Proposal Response, Reliable Workforce
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 27
Cleaning for health is the most effective technique to mitigate the spread of viruses, germs, and diseases, and cleaning is one of the few health strategies that facility leaders can control. CCS Facility Services was the first company in the world to earn GBAC STAR Service accreditation, but what that means for our customers is that CCS has invested heavily in the highest quality training and knowledge from the global experts, which means we can help you build the cleaning strategies that work for your buildings.
No other facility services company has invested in cleaning for health like CCS, and we have the scale and the experience to deliver healthy solutions for your facility occupants.
Cleaning for Health to Support Our Customers
WHAT CCS FACILITY SERVICES’ INFECTIOUS DISEASE
FIGHTING INVESTMENTS MEAN FOR OUR CUSTOMERS
CONFIDENCE: The most rigorous cleaning,
disinfection, and infection prevention
training and processes validated by the
global expert
CONTINUOUS IMPROVEMENT: Ongoing
training and scalable processes in
place as knowledge, products, and
best practices evolve
CONSULTATION: Services to
assist your team as you
consider capacity, traffic
flow, etc.
THE CCS FACILITY SERVICES DIFFERENCE
27CCS FACILITY SERVICES
Scan here to learn
about how CCS cleans
against infectious
diseases
Cleaning for Health
3.7 Proposal Response, Cleaning for Health
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 28
Commercial facility flooring experiences
tremendous wear and tear, from staff
and visitor traffic to delivery equipment
and more. Your flooring is one of the first
things people encounter when they
enter the building, and perception of
unclean floors can color tenants’ and
visitors’ impressions of the overall
building. Routine floor care will save you
money down the line and help reinforce
the overall cleanliness of your facility.
Hard floor restoration and carpet care
require unique skills, which is why CCS
has a dedicated Carpet Cleaning & Floor
Care Division headed by an experienced
management team with a combined 250
years of experience.
Based on our customers’ unique needs,
we can provide:
• Carpet cleaning and deep cleaning
• Floor restoration
• Preventative maintenance
• Water restoration
CCS’ extensive expertise in the care and
maintenance of any type of flooring can
meet the needs of any commercial
facility: hardwood, tile, laminate, carpet,
or vinyl.
After each cleaning, a member of this
dedicated CCS team walks the building
before the next business day, carefully
inspecting the quality and completeness
of the carpet cleaning or floor
restoration.
Our investment in this program includes
certified Carpet Cleaning Technicians
through the IICRC.
WITH PROPER
PREVENTATIVE
MAINTENANCE,
FACILITIES CAN
DOUBLE THE
LIFESPAN OF
FLOOR & CARPETS
THE CCS FACILITY SERVICES DIFFERENCE
28CCS FACILITY SERVICES
Dedicated Floor
Care Program
3.7 Proposal Response, Floor Care
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 29
CCS Facility Services has hardwired processes in place to ensure we get the job done, from the daily scope of work to unique requests from customers. Below is our documented, multi-step QA process from start to finish:
THE CCS FACILITY SERVICES DIFFERENCE
The customer contacts his or her CCS Account Manager to communicate request. If needed, your CCS Account Manager will visit the site to ensure full understanding of the request.
REQUEST FROM CUSTOMER1
All work tickets are completed by 5:30pm each day and electronically sent to Night Area Managers. The CCS Account Manager meets with Night Area Managers daily to communicate work tickets and any other details.
COLLABORATION2
Night Area Managers communicate the work that needs to be completed to supervisors/leads at your building. Supervisors/leads are responsible for ensuring completion.
WORK SCHEDULING 3
Quality Assurance Process:
Start to Finish
3.7 Proposal Response, Quality Assurance
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 30
THE CCS FACILITY SERVICES DIFFERENCE
Night Area Managers often visit the building in person to inspect proper completion. CCS encourages taking before and after photos of all work ticket items.
CONFIRM WORK IS COMPLETE4
Night Area Managers send completion notes to Night Communications Manager to be logged in WinTeam work ticketing system and closed.
DOCUMENT TICKET COMPLETION5
The Night Communications Managers works from 9pm to 5am compiling completion notes from the work tickets written that day. At the end of his/her shift, an electronic communication log is compiled and emailed to all Account Managers, VPs and General Managers.
NIGHTTIME COMMUNICATIONS MANAGER REVIEW6
Account Managers communicate completion notes and send photos to the property manager making the original request. CCS ensures communication prior to the start of each workday so that managers can close communication with tenants, if need be.
CONFIRM COMPLETION7
Quality Assurance Process:
Start to Finish
3.7 Proposal Response, Quality Assurance
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 31
In addition to daily oversight via Building Leads, Day Service Managers, and Night Area Managers, your facilities will be inspected on a regular schedule by your CCS Facility Services Account Managers.
Like his or her noted counterparts, Account Managers will confirm the correct tasks are being performed and that the quality and frequency of each task is being delivered with the scope of work. Our quality inspections use a pass or fail rating system, which allows CCS to identify any discrepancies with the level of cleaning service. If a maintenance issue is found during the inspection process, we will promptly notify the property manager and any other necessary staff via email or phone. CCS also has a procedure in place to prevent future issues and ensure we uphold our exceptional cleaning standards.
Inspections are fundamental to our quality control protocol. Below is CCS’ process for inspections and corresponding action items that may result out of inspections:
Informal Inspections Inspections are the first line of quality control and measure work performance relative to documented job plans and standards.
Inspections facilitate prompt identification and correction of substandard services and/or personnel performance. Account Managers, Day Service Managers, and Night Area Managers conduct scheduled (formal) and unscheduled (informal)
inspections. The results and all inspection reports are reviewed, and issues are promptly addressed. With multiple sets of eyes, needs are caught and fixed quickly.
Scheduled Inspections We will work with your team to conduct in-depth formal, scheduled inspections according to your preferences.
Service Issue Escalation
and Procedure
Service excellence is our top priority. Should a customer manager or building tenant have a work request or other special need, we will engage immediately to address it.This is most often accomplished through our dedicated Account
Management team. Work tickets are entered to record the details of the request, and corresponding work assignments are completed by our trained staff. Our Day and Night
Communications Managers verify completion – often with
photo record – working 24 hours a day to keep up-to-date records to keep you and your team fully informed. Reliable execution and clear communication are cornerstones of
our commitment and service to you.
THE CCS FACILITY SERVICES DIFFERENCE
Oversight & Inspections
3.7 Proposal Response, Quality Assurance
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 32
THE CCS FACILITY SERVICES DIFFERENCE
A safe facility is a strong facility.
Each facility has safety and security needs specific to the property and it is the responsibility of everyone working within the space to both follow and reinforce safety procedures. We will learn and adhere to your protocols, which complements our custom-developed, extensive safety and security training. This is a critical part of our new employee onboarding and then messaged through ongoing training and communications.
WE TAKE VERY
SERIOUSLY OUR
RESPONSIBILITY
TO KEEP YOUR
FACILITY SAFE
CCS Safety in Action:
• In-depth safety training during onboarding
• Daily written and verbal safety messages delivered
through CCS employee digital portal
• Janitorial closet posters for site-specific safety
• Employee badges can be worn 100% of the time
• Quality assurance by supervisors
• CCS-specific safety videos accessed through
mobile employee portal to reinforce best practices
32CCS FACILITY SERVICES
32CCS FACILITY SERVICES
Our Role in Facility
Safety & Security
3.7 Proposal Response, Safety & Security
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 33
33CCS FACILITY SERVICES
The jobs performed by janitorial and
building engineering professionals can
have safety concerns associated. Taking
great care of our employees means a
commitment to monthly, bilingual safety
trainings delivered to each and every
field staff member – and an affirmation
that they’ve received the training.
Each session includes:
• A safety training video presentation
on a specific industry-related topic
• Role playing on this subject
• Question and answer period
• Electronically documented safety
sign-in sheets
2024 Monthly Safety
Training Schedule
January Workplace Violence Prevention
February Personal Protective Equipment (PPE)
March Bloodborne Pathogen Exposure Control
April Electrical Safety
May Hazard Communication
June Emergency Action Plan
July Lockout/Tagout
August Back Injury Prevention
September Wet Floor Safety & Signage
October Handling Trash in Bags Safely
November Workplace Violence Prevention
December Slip, Trip, and Fall Prevention
33 THE CCS FACILITY SERVICES DIFFERENCE
Monthly Safety Training
3.7 Proposal Response, Safety & Security
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 34
CCS FACILITY SERVICES 34
CCS Facility Services:
A Company Built to Serve
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 35
Guided by a
Service Heart
35CCS FACILITY SERVICES
We never forget where we
came from. More than 30
years ago, a small team of
service-driven individuals
believed they could bring a
new level of professionalism
and quality to commercial
janitorial service. Today, CCS
is an integrated facility
services company with
thousands of cleaning and
building engineering
professionals across the
country.
CCS FACILITY
SERVICES’ MISSION
TO BE THE BEST
facility services provider
TO COMPLETELY EXCEED
our customers’ expectations
TO PROVIDE EXCELLENCE
in customer service at a fair price
TO DEVELOP AND SUSTAIN
controlled growth of our company
TO ALWAYS REMEMBER
our humble beginnings and
care for our people
THE CCS FACILITY SERVICES DIFFERENCE
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 36
CCS Facility Services has incredible operations and processes that make us a great resource for our customers: unique roles, technology investments, smart processes, and more. But it’s a secret recipe of intangibles that make us a great company for EVERYONE – and a great place to work.
THE CCS FACILITY SERVICES DIFFERENCE
The CCS Facility Services
Intangibles
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 37
Our team needs the right tools to provide the best cleaning for our customers. For CCS, that means a commitment to investing in the best equipment that delivers not only an exemplary clean but also minimizes impact on the environment and protects our employees’ physical health.
Getting leading edge equipment minimizes risk. Dust and particles in air can have direct short- and long- term impacts on the health and productivity of people inside a building. That’s why CCS uses the highest quality equipment that meet or exceed LEED and Carpet and Rug Institute (CRI) requirements.
High Speed Floor Burnishers
polish floors to return them to
their original high shine. This
piece of equipment reduces
operator fatigue with its
extremely low vibration and ease
of transport. It works expertly on
uneven floors, increasing
efficiency and productivity among
workers.
Battery-Powered Scrubbers
provide the ease of a mop but
deliver the clean of a walk-behind
floor scrubber. This tool increased
productivity and reduces the risk
of slip and fall injuries.
Swing Machines are used to
polish, scrub, and strip floors at
adjustable speeds depending on
the operation. Its simplified
design helps reduce
maintenance costs and increase
efficiency.
Ride-On Auto Scrubbers
deliver a higher rate of
productivity and allow for
360-degree visibility by the
rider and provide 100% water
pick up for safe, dry floors.
CRI Green Label Vacuums effectively
pick up dirt and contain it within the
vacuum instead of redistributing it in
the air with vacuum exhaust. These
vacuums are cordless and able to be
worn as backpacks, allowing for less
strain on the back, shoulders, and neck.
Wet Vacuums are an essential part
of our supplies. Rubber padding is
included to protect walls,
baseboard, and furniture from
damage. Our vacuums meet CRI
requirements to best serve our
employees and customers.
THE CCS FACILITY SERVICES DIFFERENCE
Leading Edge Equipment
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D CCS FACILITY SERVICES 38
38 THE CCS FACILITY SERVICES DIFFERENCE
Staying abreast of industry information —not just for janitorial and building engineering, but all relevant issues for the clients we serve — ensures CCS Facility Services understands trends in our customers’ industries and is able to adapt as needed.
CCS Facility Services prides itself in being lifelong learners and growing alongside many professional organizations. Below is a list of some of the national and global professional organizations with which CCS is affiliated.
Professional Associations &
Expert Resources
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D Item # Item Description UOM QTY Total Comment
1 Animal Care and Adoption Center, 11780 Arrow Route Month 12 31,456.29$ 2 Archibald Library, 7368 Archibald Avenue Month 12 68,480.25$ 3 Central Park Community Centers, 11200 Base Line Month 12 140,243.55$ 4 City Hall, 10500 Civic Center Drive Month 12 144,877.93$ 5 Epicenter (Regular Services) , 8408 Rochester Avenue Month 12 15,273.95$ 6 Fleet Services, 9153 Ninth Street Month 12 12,044.07$ 7 Lions East, 9191 Base Line Road Month 12 -
8 Lions West, 9161 Base Line Road Month 12 -
9 Paul A. Biane Library, 12505 Cultural Center Dr. Month 12 76,613.00$ 10 Public Safety, 10510 Civic Center Drive Month 12 89,472.25$ 11 Public Works Service Center, 8794 Lion Street Month 12 59,946.41$ 12 RC Family Resource Center, 9791 Arrow Route Month 12 7,074.14$ 13 RC Family Sports Center, 8303 Rochester Ave. Month 12 71,750.74$ 14 Victoria Gardens Cultural Center, 12505 Cultural
Center Dr.
Month 12 125,672.92$
15 Victoria Gardens Police Substation, 7743 Kew Avenue Month 12 12,680.53$ 16 Epicenter Maintenance Facility, 8408 Rochester Month 12 6,528.64$ 17 Epicenter Caf Seating Areas, 8408 Rochester Avenue Game or EV 75 48,265.31$ 18 Epicenter Grandstand Seating Areas, 8408 Rochester
Avenue
Game or EV 75 See above
19 Epicenter Lobby, 8408 Rochester Avenue Game or EV 75 See above 20 Epicenter Third Floor Restrooms, 8408 Rochester
Avenue
Game or EV 75 See above
21 Epicenter Skyboxes, 8408 Rochester Avenue Game or EV 75 See above 22 Bear Gulch Park, 9094 Arrow Hwy Each 1 $ 317.00
23 Church Park, 10190 Church St Each 1 $ 317.00
24 Coyote Canyon Park, 10987 Terra Vista Pkwy Each 1 $ 317.00 25 Day Creek Park, 12350 Banyan St Each 1 $ 317.00
26 East Beryl Park, 6524 Beryl St Each 1 $ 317.00
27 Ellena Park, 7139 Kenyon Way Each 1 $ 317.00
28 Etiwanda Creek Park, 5939 East Ave Each 1 $ 317.00
29 Foothill Trailhead, 8500 Foothill Blvd Each 1 $ 317.00 30 Garcia Park, 13150 Garcia Drive Each 1 $ 317.00
31 Golden Oak Park, 9345 Golden Oak Rd Each 1 $ 317.00
32 Heritage Park, 5546 Beryl St Each 1 $ 317.00
33 Hermosa Park, 6787 Hermosa Ave Each 1 $ 317.00
34 Kenyon Park, 11481 Kenyon Way Each 1 $ 317.00
35 Legacy Park, 5858 Santa Ynez Pl Each 1 $ 317.00
36 Los Amigos Park, 8632 Madrone Avenue Each 1 $ 317.00 37 Milliken Park, 7699 Milliken Ave Each 1 $ 317.00
38 Mountain View Park, 11701 Terra Vista Pkwy Each 1 $ 317.00 39 Old Town Park, 10033 Feron Blvd Each 1 $ 317.00
40 Olive Grove Park, 13931 Youngs Canyon Rd Each 1 $ 317.00
BEST AND FINAL OFFER
Base Bid Location **ANNUAL FINAL PRICING
Additive Bid Park Restroom Cleaning
EXHIBIT C - BAFO/UNIT PRICES
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D 41 Ralph M. Lewis Park, 7898 Elm St Each 1 $ 317.00
42 Rancho Summit Park, 5958 Soledad Way Each 1 $ 317.00 43 Red Hill Park, 7484 Vineyard Ave Each 1 $ 317.00
44 Spruce Park, 7730 Spruce Ave Each 1 $ 317.00
45 Victoria Arbors Park, 7429 Arbor Lane Each 1 $ 317.00 46 Victoria Groves Park, 6840 Fairmont Each 1 $ 317.00
47 Vintage Park, 11745 Victoria Park Ln Each 1 $ 317.00 48 West Beryl Park, 6501 Carnelian St Each 1 $ 317.00
49 West Greenway Park, 7756 Meadowcrest Ct Each 1 $ 317.00 50 Windrows Park, 6849 Victoria Park Ln Each 1 $ 317.00 51 Concourse Restrooms Game or EV 75 $ 33,750.00
52 Locker rooms Game or EV 75 $ 33,750.00
53 Day Porter Services Hour 1 $ 38.00
54 Regular Working Hours Per Site (Schedule 1) Hour 1 $ 34.00 55 Holiday Hours Hour 1 $ 50.00
56 After Hours Outside of Regular Working Hours per Site in
hdl
Hour 1 $ 50.00
57 Additional Charge (please specify) Lot 1 N/A
58 Additional Charge (please specify) Lot 1 N/A
59 Additional Charge (please specify) Lot 1 N/A
Grand Total: $910,380.00
Extra Work - Epicenter
Extra Work - General
Additional Charges
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D RFP #24/25-001 - Citywide Janitorial
Services RFP -WEEKLY CCS PROPOSED -
REMOVE RFP - BI WEEKLY CCS PROPOSED -
REMOVE
RFP
MONTHLY
CCS
PROPOSED -
QUARTERLY
RFP -
MONTHLY
CCS
PROPOSED -
QUARTERLY
RFP -
QUARTERLY
CCS PROPOSED
- SEMI
ANNUAL
RFP -
QUARTERLY
CCS
PROPOSED -
SEMI ANNUAL
Location Name
Machine Buff floors
(Lobby/Public Area,
Conference Rooms,
Restrooms)
Machine Buff floors
(Lobby/Public Area,
Conference Rooms,
Restrooms)
Machine Buff
floors
(Kitchens/Break
rooms)
Machine Buff
floors
(Kitchens/Breakr
ooms)
Machine Buff
floors
Machine Buff
ALL HARD
FLOORS
Extract carpets
and walk off
mats
Extract
carpets and
walk off mats
Strip and wax Strip and wax
Detail clean
all interior
glass
Detail clean all
interior glass
Animal Care #5 X N/A X N/A X • X • X • X •
Archibald Library #12 X N/A X N/A X • X • X • X •
Central Park Community #9 X N/A X • X • X • X •
City Hall 120002 X N/A X • X • X • X •
Fleet Services #16 X N/A X • X • X • X •
Epicenter Field #3 X N/A X N/A X • X • X • X •
Lions East #11 X N/A X N/A X • X • X • X •
Lions West #10 X N/A X • X • X • X •
Paul A. Biane Library #6 X N/A X • X • X • X •
Public Safety #1 Police D X N/A X • X • X • X •
RC Family Resource Center #14 X N/A X N/A X • X • X • X • RC Family Sports Center #13 X N/A X • X • X • X •
Stadium Park Maintenance #2 X N/A X N/A X • X • X • X • Victoria Gardens Cultural #7 X N/A X • X • X • X •
Victoria Gardens Police #8 X N/A X • X • X • X •
Public Works Service Center #15 X N/A X • X • X • X •
DocuSign Envelope ID: 64DEB06E-564A-40A4-9BDF-86E48746E44D