Agenda packet — Gardena City Council, June 27, 2023 (part 3 of 4)

adequate access for pedestrians and vehicles, guests and residents, and emergency access. The five- unit condominiums are not expected to create environmental damage or public health problems.

E. That the design of the subdivision or type of improvements is likely to cause serious public health problems (Government Code § 66474); The subdivision will not cause serious public health problems as the density conforms to the R -3 zone and the permitted uses in the General Plan Zone and Land Use of the Property.

F. That the design of the subdivision or the type of improvements will confli ct with easements, acquired by the public at large, for access through or use of, property within the proposed subdivision (Government Code § 66474); The subdivision is designed so as not to interfere with public access easements given that the applicant agreed upon a seven -foot-wide easement, to provide the City of Gardena, for public road and right-of-way purposes.

G. The design of the subdivision does not provide for, to the extent feasible, future passive or natural heating and cooling opportunities (Gove rnment Code § 66473.1)
During winter, a north/south alignment of parcels provides for southern exposure to the winter path of the Sun. During the summer, prevailing winds are west/southwest from the north (Los Angeles International Airport) and west from the south (Torrance Airport). The general direction of these prevailing winds can be expected to allow the development to benefit from natural and passive cooling opportunities in the summer. Therefore, the design of the subdivision provides for the configuration of structures to provide for future passive or natural heating and cooling opportunities.

CEQA
The project is exempt from the California Environmental Quality Act (CEQA) pursuant to the common sense exemption of CEQA Guidelines 15061(b)(3) because it can be seen with certainly that there will not be any possibility that approving the Vesting Tentative Map will have any significant impact on the environment. Allowing the map to be placed on the property for purposes of creating condominium units does not have any physical impacts as it merely changes the way in which the buildings which are already under construction can be owned.

NOTICING
The public hearing notice for Vesting Tentative Map #1-22 was published in the Gardena Valley News and mailed first class to owners and occupants within a 300- foot radius of the site on June 15, 2023. A copy of Proof of Publication and Affidavit of Mailing are on file in the office of the Community Development Department Room 101, City Hall and are considered part of the administrative record.

FISCAL IMPACT
None.

Page 5 of 5 ends

IN CONCLUSION, Staff respectfully recommends that Council conduct a public hearing, allow three (3) minutes for each speaker, and Adopt Resolution No. 6636.

Submitted by: Amanda Acuna Date: June 22, 2023

Attachment

A – Resolution No. 6636
Exhibit A: Conditions of Approval
Exhibit B: VTM 83979 (VTM #1-22)
B – Public Hearing Notice
1 RESOLUTION NO. 6636

A RESOLUTION OF THE CITY COUNCIL OF THE CITY

OF GARDENA, CALIFORNIA, APPROVING VESTING
TENTATIVE MAP #1 -22 (VTM #1 -22) PER GARDENA
MUNICIPAL CODE CHAPTER 17.08, FOR THE

SUBDIVISION OF AIRSPACE TO CREATE FIVE

CONDOMINIUM UNITS FOR A PROPERTY LOCATED IN

THE MEDIUM RESIDENTIAL MULTIPLE -FAMILY
RESIDENTIAL ZONE (R- 3) ZONE AND DIRECTING

STAFF TO FILE A NOTICE OF EXEMPTION UNDE R THE

COMMON SENSE EXEMPTION OF CEQA GUIDELINES
SECTION 15061(b)(3)

WHEREAS, On January 10, 2018, an application was filed to construct a five-unit townhome development at the property located at 1715 West 149 Street (APN: 6103- 022-091). The applicant’s request included approval for of a site plan review (SPR #1- 18) tentative map (TM #1-18); and
WHEREAS, On July 3, 2018, the Planning Commission held a public hearing at which time it considered all material and evidence, whether written or oral, and the Planning Commission approved SPR #1- 18, TM #1- 18, and directed Planning Staff to file a notice of exemption; and
WHEREAS, In August of 2022, building permits were issued for the development of the townhome style residential structure, utilizing SPR #1-18; and WHEREAS, On Januar y 3, 2022, TM #1- 18 expired due to the fact that the previous applicant had not recorded a final tract map to Los Angeles County Recorder’s office; and
WHEREAS, On November 28, 2022, FM Marketing & Properties, LLC (FM Marketing) submitted an application for Vesting Tentative Map #1 -22 (VTM #1- 22) for the subdivision of airspace to create five- condominium lots (the “Project”) located at 1715 West 149 Street (the “Property”); and
WHEREAS, The General Plan Land Use Plan designation of the Subject Property is Medium Residential and the zoning is Medium Density Multiple- Family Residential (R-3); and
WHEREAS, The subject property is bounded by multifamily residential uses (R - 3) to the north, east, and west and both multifamily and single- family residential uses (R-3) to the south; and
WHEREAS, on May 16, 2023, the Planning Commission held a public hearing at which time it considered all evidence presented, both written and oral after which it adopted Resolution No. PC 9-23 approving the vesting tentative map; and DocuSign Envelope ID: 8844A4FC-538D-45DD-A226-30B4AFA4B036 RESOLUTION NO. 6636
2 WHEREAS, On May 23, 2023, Mayor Pro Tem Francis called for review of the project, which was seconded may Councilmember Love; and WHEREAS, on June 15, 2023 , a public hearing was duly noticed for the City Council meeting of June 27, 2023, at which time it held a public hearing; and WHEREAS, in making the various findings set forth herein, the City Council has considered all of the evidence presented by staff, the applicant, and the public, whether written or oral, and has considered the procedures and the standards required by the Gardena Municipal Code;

NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF GARDENA, CALIFORNIA, DOES HEREBY FIND, DETERMINE, AND RESOLVE, AS FOLLOWS:

SECTION 1. VESTING TENTATIVE MAP NO. 83979 (VTM#1-22)
Vesting Tentative Map No. 83979, dated January 3, 2023, and shown on Exhibit B, dividing the Property into five condominium units is hereby approved, subject to the conditions of approval attached as Exhibit A, based on the fact that none of the findings which would prohibit the approval of a map are present and the map satisfies all of the requirements of the Gardena Municipal Code Chapter 17.08 and Government Codes 66474 and 66473.1, and 66473.5.

A. That the design or improvement of the proposed subdivisi on is not consistent with applicable general and specific plans (Government Code § 66474 and § 66473.5);
The Land Use Plan of the City’s General Plan, designates the Property as Medium Density Residential Density and the Zoning Map designates the Property as Medium Density Multiple Family (R -3). The Project involves five townhome units and is consistent with the Land Use Plan of the Community Development Element of the General Plan. Additionally, the Circulation Plan of the Community Development Element designates West 149th Street as a local street. Local streets are designed to provide vehicular, pedestrian, and bicycle access to individual parcels. As conditioned, the applicant will be making street improvements that will be consistent with t he Circulation Plan. Additionally, the Project would be consistent with the following goal and policy of the General Plan:
• Land Use Plan LU Goal 1 – preserve and protect existing single- family and low/medium -density residential neighborhoods while promot ing the development of additional high-quality housing types in the City. • Land Use Plan LU Policy 1.4 – Locate new medium - and high -density residential development near neighborhood and community shopping centers with commensurate high levels of community services and facilities.

DocuSign Envelope ID: 8844A4FC-538D-45DD-A226-30B4AFA4B036 RESOLUTION NO. 6636
3 The Property would be divided to create five new condominium units, therefore, providing for more opportunities for home ownership within the City. Approval of the vesting map allows the City to require CC&Rs to better insure th at the property is well-maintained.

There are no applicable Specific Plans.

B. That the site is not physically suitable for the type of development (Government Code § 66474);
The Property is a 14,283- square-foot parcel that fronts West 149th Street to the south, and private property on all other sides. The townhome style structure was originally approved in 2018 under SPR #1- 18, which showed that the development complied with the development standards of the R -3 zone per Gardena Municipal Code Chapter 18.16. Allowing the units under construction to be legally divided as condominiums does not change this analysis.

C. That the site is not physically suitable for the proposed density of the development (Government Code § 66474);
The Property is 14,283 square feet, flat, and serviced by all necessary utilities.

The zoning of the Property allows for 17 units per acre, or six units, and was approved for five units. The Property also provides adequate ingress and egress.

Therefore, the site is physically suitable for the type and density of the development. Allowin g the units under construction to be legally divided as condominiums does not change this analysis.

D. That the design of the subdivision or the proposed improvements are likely to cause substantial environmental damage or substantially and avoidable injure fish or wildlife or their habitat (Government Code § 66474); The Property is currently under construction for the five- unit structure. There is no substantial natural environment, fish, or wildlife in the area which will be harmed by the project. Further more, the subdivision has been designed to provide adequate access for pedestrians and vehicles, guests and residents, and emergency access. The five- unit condominiums are not expected to create environmental damage or public health problems.

E. That the design of the subdivision or type of improvements is likely to cause serious public health problems (Government Code § 66474); The subdivision will not cause serious public health problems as the density conforms to th e R-3 zone and the permitted uses in the General Plan Zone and Land Use of the Property.

F. That the design of the subdivision or the type of improvements will conflict with easements, acquired by the public at large, for access through or us e of, property within the proposed subdivision (Government Code § 66474); DocuSign Envelope ID: 8844A4FC-538D-45DD-A226-30B4AFA4B036 RESOLUTION NO. 6636
4 The subdivision is designed so as not to interfere with public access easements given that the applicant agreed upon a seven -foot-wide easement, to provide the City of Gardena, for public road and right-of-way purposes.

G. The design of the subdivision does not provide for, to the extent feasible, future passive or natural heating and cooling opportunities (Government Code § 66473.1)
During winter, a north/south alignment of parcels provides for southern exposure to the winter path of the Sun. During the summer, prevailing winds are west/southwest from the north (Los Angeles International Airport) and west from the south (Torrance Airport). The general direction of these prevailing wi nds can be expected to allow the development to benefit from natural and passive cooling opportunities in the summer. Therefore, the design of the subdivision provides for the configuration of structures to provide for future passive or natural heating and cooling opportunities.

There are no grounds upon which to deny the map. Therefore, with the conditions of approval (Exhibit A), the subdivision and subdivision design will be consistent with the General Plan and State Subdivision Map Act as supplemented by Title 17 of the Gardena Municipal Code
SECTION 2. CALIFORNIA ENVIRONMENTAL QUALITY ACT FINDINGS The Project is exempt from the California Environmental Quality Act (CEQA) pursuant to the common sense exemption of CEQA Guidelines 15061(b)(3) because it can be seen with certainly that there will not be any possibility that approving the Vesting Tentative Map will have any significant impact on the environment. Allowing the map to be placed on the property for purposes of creating condominium units does not have any physical impacts as it merely changes the way in which the buildings which are already under construction can be owned.

Staff is hereby directed to file a Notice of Exemption.

SECTION 3. Certification. The City Clerk shall certify the passage of this resolution.

SECTION 4. Record of Proceedings. The record of these proceedings can be found at the Community Development Department, Room 101, 1700 West 162 nd Street, Gardena, California. The Director of Community Development is the custodian of such record.

SECTION 5. Effective Date. This Resolution shall be effective immediately.

DocuSign Envelope ID: 8844A4FC-538D-45DD-A226-30B4AFA4B036 RESOLUTION NO. 6636
5 BE IT FURTHER RESOLVED that the City Clerk shall certify to the passage and adoption of this Resolution; shall cause the same to be entered among the original Resolutions of said City; and shall make a minute of t he passage and adoption thereof in the records of the proceedings of the City Council of said City in the minutes of the meeting at which the same is passed and adopted.

Passed, approved, and adopted this 27th day of June, 2023.

TASHA CERDA, Mayor

ATTEST:

MINA SEMENZA, City Clerk

APPROVED AS TO FORM:

CARMEN VASQUEZ, City Attorney

• Exhibit A: Conditions of Approval
• Exhibit B: VTM 83979 (#1-22)
DocuSign Envelope ID: 8844A4FC-538D-45DD-A226-30B4AFA4B036

EXHIBIT A

CITY OF GARDENA
TENTATIVE TRACT MAP NO. 83979 (VTM #1-22)

GENERAL CONDITIONS
GC 1. The Applicant accepts all of the conditions of approval set forth in this document and shall sign the acknowledgment. Proof of compliance shall be submitted to the Community Development Office, prior to issuance of any construction permit.

GC 2. Development of this site shall comply with the requirements and regulations of Title 15 (Building and Construction) and Title 17 (Subdivisions) of the Gardena Municipal Code
GC 3. The applicant shall comply with all written policies, resolutions, ordinances, and all applicable laws in effect at time of approval. The conditions of approval shall supersede all conflicting notations, specifications, and dimensions which may be shown on the project development plans.

GC 4. The applicant shall provide the City with a draft of the Covenants, Conditions and Restrictions (CC&Rs) which shall apply to the townhomes for review and approval prior to approval of the final map or issuance of a certificate of occupancy. The CC&Rs shall include, at a minimum, the following provisions, as may be further detailed in conditions GC 5 to GC 1 6 as well as any other conditions identified in this document to be included in the CC&Rs.

GC 5. Any revisions to the CC&Rs shall require prior city approval.

GC 6. Maintenance and repair obligations of all private streets/driveways.

GC 7. Maintenance and repair obligations of all open spaces and Common Area.

GC 8. Prohibition against outdoor storage.

GC 9. Prohibition against alterations to architectural treatments.

GC 10. Requirement that all garage spaces be maintained in such a manner as to be able to be used for parking of two cards.

GC 11. Prohibition against parking in driveway areas and in front of garages.

GC 12. All exterior lighting shall be designed, arranged, directed, or shielded in such a manner as to contain direct illumination on -site, thereby preventing excess illumination and light spillover onto adjoining land uses and/or roadways.

GC 13. Prohibition against residents using guest parking spaces.

GC 14. Residents’ vehicles shall be stored in the garages at all times while on the site.

Residents shall not be allowed to use Guest Parking for their own vehicles.

GC 15. The entire site, all walls and fencing, and all building walls shall be maintained at all times free and clear of litter, rubbish, debris, weeds and graffiti. Graffiti RESO NO. 6636; VTM #1-22
June 27, 2023

Page 2 of 4 ends

shall be removed within 24 hours and if paint is used to cover the graffiti, it shall be of the same color and texture as the building wall.

When the draft of the CC&Rs is provided to the City for review, it shall be accompanied by a table specifying where each of the above conditions can be found
GC 16. California Government Section 66020(d)(1) requires that the project applicant be notified of all fees, dedications, reservations and other exactions imposed on the development for purposes of defraying all or a portion of the cost of public facilities related to development. Fees for regulatory approvals, including Planning processing fees, building permit fees and park development fees under Government Code section 66477, are not included under this noticing requirement. The applicant has ninety (90) days from the date of adoption of this Resolution to protest the impositions described above. The applicant is also notified of the 180-day period from the date of this notice during which time any suit to protest impositions.

GC 17. The site layout shall be in accordance with the submitted plans dated January 3, 2023 and the approved project plans of SPR #1-18, approved by the Planning and Environmental Quality Commission. The final completed project shall be in substantial compliance with the plans upon which the Commission based its decision, as modified by such decision. Minor modifications or alterations to the subdivision of air space shall be subject to the review and approval of the Community Development Director.

GC 18. The applicant shall reimburse the City for all attorney’s fees spent in processing the project application, including but not limited to revi ew of all documents required by these conditions of approval.

GC 19. The applicant shall defend, indemnify, and hold harmless the City, its agents, officers, and employees from any claim, action, or proceeding, damages, costs (including, without limitation, attorney’s fees), injuries, or liability against the City or its agents, officers, or employees arising out of the City’s approval of Vesting Tentative Map #1-22, and the subsequent Notice of Exemption. The City shall promptly notify the applicant of any claim, action, or proceeding and the City shall cooperate fully in the defense. If the City fails to promptly notify the applicant of any claim, action, or proceeding, or if the City fails to cooperate fully in the defense, the applicant shall not thereafter be responsible to defend, indemnify, or hold harmless the City. Although the applican t is the real party in interest in an action, the City may, at its sole discretion, participate in the defense of any action with the attorneys of its own choosing, but such participation shall not relieve the applicant of any obligation under this condition, including the payment of attorney’s fees.

RESO NO. 6636; VTM #1-22
June 27, 2023

Page 3 of 4 ends

VESTING TENTATIVE MAP
VTM 1. The final tract map shall be recorded with the Los Angeles County Recorder’s office within a period not to exceed twenty -four (24) months from the date of approval, unless an extension is granted in accordance with Gardena Municipal Code section 17.08.070 or by State law. If said map is not recorded within such time, the life of the map shall be deemed expired and said approval shall be considered null and void.

VTM 2. The tentative tract map shall conform to the provisions of the State Subdivision Map Act and Title 17 of the Gardena Municipal Code (Subdivisions).

VTM 3. In accordance with Section 17.08.170 of the Gardena Municipal Code, the applicant shall dedicate all necessary rights-of-way for public improvements and shall construct such improvements at no cost to the City. Such improvements may include, but not be limited to, site grading and drainage, new sidewalk, curb and gutter, driveways, street trees, roadway paving, street lights, traffic control devices, gas mains, electric power lines, telephone and cable lines, all of which shall be installed in accordance with the specifications of the Public Works Department. All utilities shall be underground.

VTM 4. Pursuant to Government Code § 66495, at least one exterior boundary line of the land being subdivided must be adequately monumented or referenced before the map is recorded.

VTM 5. Prior to initial phase associated with building construction, all above ground and underground infrastructure shall be installed.

VTM 6. The applicant shall pay in lieu park fees in accordance with Chapter 17.20 of the Gardena Municipal Code which requires a payment of $10,000 per unit for market rate units. Total in lieu park fees due is $50,000 and shall be paid in full to the City prior to final map.

BUILDING
BS1. The project shall comply with all applicable portions of the 20 22 California Building Standards Code (Title 24, California Code of Regulations; parts 1 through 12), as adopted and amended by the City of Gardena.

BS2. The approval of plans and specifications does not permit the violation of any section of the Building Code, City Ordinances, and/or State Law.

BS3. The CC&Rs shall require the Homeowners Association to maintain the parking lot and striping in good condition.

RESO NO. 6636; VTM #1-22
June 27, 2023

Page 4 of 4 ends

PUBLIC WORKS
PW1. The applicant shall remove and replace all existing concrete sidewalk in front of the project site.

PW2. The applicant shall remove and replace all existing concrete curb and gutter in front of the project site.

PW3. The applicant shall remove all abandoned driveways and replace with new curb, gutter and sidewalk in front of the project site.

PW4. The applicant shall remove and replace AC pavements to match westerly cross section of West 149
th Street.

PW5. The applicant shall plant street trees per the Master Street Tree Plan of the City of Gardena.

PW6. The applicant shall install street improvements along a seven- foot strip on the south side of the property and provide an easement to the City for such property.

Prior to commencing improvements, the applicant shall submit a street improvement plan to Gardena’s Department of Public Works showing all sidewalk structures on plans (i.e. the pole, hydrants, and traffic signal conduit) and all requirements including seven-foot widening of West 149 th Street. Street
improvement plans shall be designed and signed by a registered Civil Engineer and approved by the Public Works Department.

PW7. A Public Works Encroachment/Excavation permit shall be required.

LOS ANGELES COUNTY FIRE DEPARTMENT
FD1. The roadway shall be extended to within 150 feet of all portions of the exterior walls when measured by an unobstructed route around the exterior of the building.

FD2. The applicant shall provide minimum unobstructed width 26 feet, exclusive of shoulders, except for approved security gates in accordance with Section 503.6 of the Los Angeles County Fire Code, and an unobstructed vertical clearance “clear to sky” Fire Department vehicular access to within 150 feet of all portions of the exterior walls of the first story of the building (Los Angeles County Fire Code 503.1.1 and 503.2.2).

FD3. All required public fire hydrants shall be installed, tested and accepted prior to beginning construction (Los Angeles County Fire Code 501.4).

FD4. Three copies of the Final Map shall be submitted to the County of Los Angeles Fire Department Fire Prevention Land Development Unit for review and approval prior to recordation.

FD5. Private driveways shall be indicated on the final map as “Private Driveway and Fire Lane” with the widths clearly depicted and shall be maintained in RESO NO. 6636; VTM #1-22
June 27, 2023

Page 5 of 4 ends

accordance with the Fire Code. All required fire hydrants sh all be installed, tested and accepted prior to construction.

FM Marketing & Properties, LLC certifies that he/it has read, understood, and agrees to the Project Conditions listed herein.

FM Marketing & Properties, LLC, Representative
_______________________________________________ _____________________ By Date

TO: Gardena Valley News DATE: June 6, 2023
FROM: City of Gardena
Publication Date: June 14, 2023

CITY OF GARDENA

NOTICE OF PUBLIC HEARING
PUBLIC NOTICE IS HEREBY GIVEN THAT on Tuesday, June 27, 2023, at 7:30 p.m., the City Council of the City of Gardena will conduct a public hearing to consider the following:

Vesting Tentative Map #1-22
A request for a vesting tentative map per chapter 17.08 of the Gardena Municipal Code, for the subdivision of airspace to create five condominium units for a property located in the Medium Residential Multiple -Family Residential Zone (R-3) zone and direct staff to file a Notice of Exemption pursuant to CEQA Guidelines section 15061(b)(3).

Project Location: 1715 West 149th Street
Applicant: FM Marketing & Properties, LLC
On May 16, 2023, the Planning and Environmental Quality Commission approved the vesting tentative map by a vote of 4-0-0. On May 23, 2023, Mayor Pro Tem Paulette Francis called for review of the project, which was seconded by Councilmember Wanda Love.

The public hearing will be held in the Council Chambers of City Hall at 1700 West 162nd Street, Gardena, CA 90247.

The related materials will be on file and open for public inspection on the City’s website at https://www.cityofgardena.org/community-development/planning- projects/. You will have the opportunity to speak during the hearing. Comments may also be submitted via email to [email protected] or by mail to 1700 W 162nd Street, Gardena, CA 90247.

If you challenge the nature of the proposed action in court, you will be limited to raising only those issues you or someone else raises at the public hearing described in this notice, or in written correspondence delivered to the City Council at, or prior to, the public hearing. For further information, please contact the Planning Division, at (310) 217-9524.

/s/ MINA SEMENZA
MINA SEMENZA, City Clerk

City of Gardena
Gardena City Council Meeting

AGENDA REPORT SUMMARY
Agenda Item No. 13.B
Section: DEPARTMENTAL

ITEMS - COMMUNITY

DEVELOPMENT
Meeting Date: June 27, 2023

TO: THE HONORABLE MAYOR AND MEMBERS OF THE GARDENA CITY COUNCIL AGENDA TITLE:

Approval of Guidelines for the 12-Month Pilot Commercial Façade Improvement Program
COUNCIL ACTION REQUIRED:

Staff Recommendation: Approve the guidelines for the 12-Month Pilot Commercial Façade Improvement Program.

RECOMMENDATION AND STAFF SUMMARY:

On June 13, 2023, the City Council approved the Contract Services Agreement between MDG Associates, Inc., and the City of Gardena to assist in finalizing the guidelines and preparing the necessary documents for the 12-Month Pilot Commercial Program.

MDG Associates has reviewed and finalized the guidelines to provide the following grant program starting July 1, 2023, and also visited the Target Area along Rosecrans Avenue, between Vermont Avenue and Crenshaw Boulevard, to identify potential project sites.

At the end of the 12-month period, staff will report back to Council on the accomplishments and make a recommendation on whether to continue the program based on the program's success and the City's financial feasibility, and whether or not modifications to the guidelines (ie. loan amounts) are needed.

FINANCIAL IMPACT/COST:

None
ATTACHMENTS:

Staff Report - Facade Improvement Grant Guidelines.doc
Commercial Facade Improvement Program Guidelines - Jun 2023 FINAL.pdf

APPROVED:
___________________________________
Clint Osorio, City Manager
City of Gardena
City Council Meeting

AGENDA STAFF REPORT
AGENDA TITLE: APPROVAL OF GUIDELINES FOR THE 12-MONTH PILOT COMMERCIAL FAÇADE IMPROVEMENT PROGRAM.

RECOMMENDATION:

Staff respectfully recommends that Council approve the guidelines for the 12-Month Pilot Commercial Façade Improvement Program.

BACKGROUND:

DISCUSSION:

The 12-month pilot program will provide financial assistance to property and business owners with the renovation of commercial buildings and structures along Rosecrans Avenue between Vermont Avenue and Crenshaw Boulevard (“Target Area”).

The goal of this program is to facilitate commercial revitalization; stimulate private investment; upgrade the physical image of the City; and generate shopping, tourism, and a pleasant walking environment by improving the visual aesthetics of the Target Areas with enhancements in design, color schemes, and building facades.

MDG Associates, Inc. has visited the Target Area to identify potential project sites in most need.

MDG Associates will be working with City staff to onboard business and property owners wanting to participate in the program.

MDG Associates has reviewed and finalized the guidelines to provide the following grant program starting July 1, 2023:
 Grant – This grant provides the amount up to Twenty-Five Thousand dollars ($25,000) for commercial building façade improvements with no match requirement.

Projects must be completed within 6 months of Building Permit issuance.  Matching Grant – This grant will provide a matching grant of up to a maximum of Forty Thousand dollars ($40,000). The total cost of the improvement work must be more

Page 2 of 2 ends

than Twenty-Five Thousand dollars ($25,000).

At the end of the 12-month period, staff will report back to Council on the accomplishments and make a recommendation on either continuing or stopping the program based on the program's success and the City's financial feasibility.

At this time, staff respectfully recommends that the Council approve the 12-Month Pilot Commercial Façade Improvement Program guidelines for an initial 12-month period, beginning July 1, 2023.

CONCLUSION:

Staff respectfully recommends that Council approve the guidelines for the 12-Month Pilot Commercial Façade Improvement Program.

FISCAL IMPACT:

On March 14, 2023, the City Council approved the funding amount of $10,000 of general funds for FY 2022-23 and $250,000 of general funds for FY 2023- 24.

Greg S. Tsujiuchi
Date: 6/13/2023Submitted by: ___________________________________

ATTACHMENTS

1. Program Guidelines

CITY OF GARDENA

COMMERCIAL FAÇADE

IMPROVEMENT PROGRAM

PROGRAM GUIDELINES

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines

CITY OF GARDENA
Commercial Façade Improvement Program Guidelines

Table of Contents

I. OVERVIEW OF PROGRAM
A. Purpose, Goal, and Objective of Program .................................................................. I-1 B. Source of Funds .......................................................................................................... I-1 C. Types of Assistance Available ..................................................................................... I-2

II. APPLICANT ELIGIBILITY REQUIREMENTS
A. Property Ownership .................................................................................................. II-1 B. Utilization .................................................................................................................. II-2 C. Program Exclusions ................................................................................................... II-2

III. PROPERTY ELIGIBILITY REQUIREMENTS
A. Target Area Eligible under the Program ................................................................... III-1 B. Minimum Property Rehabilitation Standards .......................................................... III-1 C. Eligible Structures .................................................................................................... III-1 D. Rehabilitation Priority Repairs .................................................................................. III-2 E. Uses Not Eligible ....................................................................................................... III-2 F. Permit and Financing Fees ........................................................................................ III-3

IV. PROGRAM PROCEDURES
A. Application Intake and Eligibility Determination .....................................................IV-1 B. Procurement and Contractor Selection ...................................................................IV-4 C. Pre-Construction Meeting ..................................................................................... IV-10 D. Start of Construction ............................................................................................. IV-10 E. Contractor Payments ............................................................................................ IV-11 F. Applicant Complaint Resolution Process .............................................................. IV-11 G. Applicant Responsibilities ..................................................................................... IV-11

V. MISCELLANEOUS PROGRAMMATIC REQUIREMENTS
A. Bonus, Commission or Fee ........................................................................................V-1 B. Conflict of Interest .....................................................................................................V-1 C. Disclosure of Information ..........................................................................................V-1 D. Equal Opportunity Policy ...........................................................................................V-2 E. Fire and Flood Insurance Requirements ....................................................................V-2 F. Historic Preservation ..................................................................................................V-2 G. Environmental Review ...............................................................................................V-2 H. Substitute of Contractor ............................................................................................V-3 I. Davis-Bacon Requirements ........................................................................................V-4 J. DIR Requirements ......................................................................................................V-4 K. Re-Application Requirements ....................................................................................V-4

VI. AMENDMENTS
A. Amendments .............................................................................................................VI-1

June 2023 City of Gardena
Commercial Façade Improvement
Program Guidelines

SECTION I - OVERVIEW OF PROGRAM

A. Purpose, Goal and Objective of Program

The purpose of the Commercial Façade Improvement Program (“Program”) is to provide financial assistance to property and business owners with the renovation of commercial buildings and structures along Rosecrans Avenue between Vermont Avenue and Crenshaw Boulevard (“Target Areas”).

The goal of this pro gram is to facilitate commercial revitalization ; stimulate private investment; upgrade the physical image of the City; and generate shopping, tourism, and a pleasant walking environment by improving the visual aesthetics of the Target Areas with enhancements in design, color schemes and building facades through the use of the City of Gardena (“City”) Funds.

The program objective is to provide financial assistance to property owners to make listed facade improvements and correct certain code violations to commercial buildings and to revitalize the City's commercial building stock.

B. Source of Funds and Relationship with Grantor

The source of funds for this program is the City through General Funds and other funding as available. As a disbursing agent for these funds, the City will provide administrative services for t he Program activities. As s uch, the City staff with the assistance of a Program Consultant, will be marketing the Program by utilizing the City website, social media, and City’s seasona l; brochure . Flyers and information al pamph lets wi ll be distr ibuted to potential program applicants. Additionally, a Program Consultant will be processing and packaging all improvement grants for the Program, performing on -site inspections, and acting as a qual ity control agent relative to Program activity. The City has established policies and procedures to conform with Federal, State, and local rules and regulations.

C. Types of Assistance Available

Assistance shall be available to eligible property owners, within the eligible areas, in the form of a grant. The City’s staff w ill review each application t o assure that the Improvement work proposed will accomplish t he goals set by the C ity. All grants will require majority approval by the City staff to obtain assistance.

Grant assistance shall be available to eligible commercial property and/or business owners who meet the requirements of Section II and III. Grants shall be provided as follows:

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
If the City provides all the project funding wi thout a match from the applicant, the maximum grant shall be up to $25,000. However, applicants are encouraged to match City funds and therefore the maximum gr ant shall be increased to $ 40,000 if the applicant matches the City’s grant amount.

• Grant – This grant provides the amount up to Twenty-Five Thousand dollars ($25,000) for commercial building façade improvements with no match requirement. Projects must be completed within 6 months of Building Permit issuance.
• Matching Grant – This grant will provide a matching grant of up to a maximum of Forty Thousand dollars ($40,000). The total cost of the improvement work must be more than Twenty-Five Thousand dolla rs ($25,000). Receipt of a matching grant requires the approved applicant to contribute a minimum of half of the total cost of the façade improvement costs. Projects must be completed within 9 months of Building Permit issuance.

Additional grant funds may be awarded on a case-by-case basis, if needed to comply with required compliance (i.e., ADA requirements) and approved by the Director of Community Development.

Program funds may also be used to pay for architectural services, City planning entitlement processing, and building plan check and permit fees associated with the Improvement work proposed under the Program. If the applicant withdraws their application for assistance or fails to implement the Improvement within 90 days after funds are used for payment of architectural services, and/or City app lication fees , the applicant shall be requir ed to reimburse the City for all funds paid to the architect and/or City.

SECTION II - APPLICANT ELIGIBILITY REQUIREMENTS

A. Property Ownership

The applicant(s) must be either the current commercial property owner(s) or the current business owner(s) (tenant) to be eligible for Program assistance. Individuals, partnerships, corporations, nonprofit corporations and other legal entities may apply for assistance. The existing grant deed must list all current owners of the property. Property owner(s) shall be construed to be any person(s) or legal entity that holds title to the subject property. In the case of multiple ownership, the signature of each titleholder is required on all appropriate documents. The City will verify property ownership and require all persons currently on

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
title to give written consent to all work proposed to be performed on the property prior to initiating such work.

If both the property owner and business owner (te nant) apply for participation in the Commercial Façade Improvement Program, the owner of the property will have priority over the business owner.

B. Utilization

As a result of participating in this Improvement program, it must be adequately demonstrated that the subject property will continue to be utiliz ed for commercial purposes as provided by the City's adopted Land Use Element and Zoning Ordinance.

C. Program Exclusions

The following businesses are not eligible to receive Program assistance: residential rental buildings (apartments), unless connected to mixed use building, home-based businesses, structures not facing the public right-of-way, banks, and non-profit organizations.

SECTION III - PROPERTY ELIGIBILITY REQUIREMENTS

A. Eligible Area under the Program

To be eligible for the Program, the property to be rehabilitated must be located within the City limits of the City of Gardena.

B. Minimum Property Improvement Standards

All work performed under the provisions of this Program shall meet all applicable standards contained in the City's adopted zoning ordinance, local building and safety codes, and the Uniform Building Code and such other codes as designated by the Planning Department and Building and Safety Department. The City’s Municipal and Zoning Ordinance can be viewed on the City’s web site at https://www.codepublishing.com/CA/Gardena/.

C. Eligible Structures

Buildings or structures eligible for Improvement under this Program must be commercially zoned and developed for u ses permitt ed by the local regulations. Non -conforming commercial buildings and uses may be assisted if the City finds that such assistance will be in the public's interest and consistent with local regulations and ordinances.

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines

To be eligible for the Program assistance, the property to be rehabilitated must be located in Gardena and meet the following requirements:

• Commercial building must be dilapidated or blighted
• Storefront must be visible from the street

D. Improvement Priority Repair

The funds may be used for the improvement of the exterior of the commercial building and soft cost s directly associated with the exterior Improvement. Eligible improve ment elements may include, but are not limited to:

• exterior refinishing
• signage
• awnings
• windows
• doors
• lighting
• paint
• decorative improvements
• Outdoor Security Cameras/Devices
• The eligibility of other improvements will be examined by the Director of Community Development on a case-by-case basis.

Program assistance may, at the discretion of the City, be used for Building Code violations and American with Disabilities Act (ADA) compliance requirements as identified by the City.

ADA compliance must be met prior to project completion.

All improvements must be physically attached to the property and permanent in nature.

City staff will recommend specific improve ments based on site analysis or architect ural design recommendations. Applicants must incorporate two or more eligible improvement elements. Only improvements made to the street-facing portion of the building are eligible.

Additionally, to participate in the Program, all non-permitted signage on the property to be rehabilitated, whether on the building or a pole/free standing sign, must be brought up to compliance with the City’s Municipal Code and maintained in conformance with the Sign Ordinance of the City.

E. Uses Not Eligible
Funds may not be used for improvements that are not permanent or mounted or affixed to

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
the building or the sidewalk. Ineligible uses include but are not limited to:
• Vinyl letter signage (windows)
• Portable signs, such as sandwich board or A -frame signs; signs not mounted or attached to storefronts
• Flags or banners
• Benches and trash receptacles
• Tables, chairs, or umbrellas
• Murals
• The ineligibility of other improvements will be examined by the Director of Community Development on a case-by-case basis.

F. Permit and Entitlement Fees

In addition to the eligible direct construction costs, grant funds may be used to pay Building Department plan check and building permit fees; Planning entitlement fees; and any other fee(s) determined by the City to be necessary and directly associated with the commercial Improvement work being performed under this program (see Section I).

SECTION IV – PROGRAM PROCEDURES

A. Applicant Intake and Eligibility Determination

1. Application. Property owners and business owners may apply for program assistance by downloading an application form available online at www.cityofgardena.org or completin g an application av ailable at City Hall and submitting such materials to the City of Gardena’s Community Development Department. Applications will be reviewed in the order in which they are received.

The City will maintain a waiting list for all prospective participants.

2. Verification and Eligibility Determination . The City shall verify all information as necessary. Applicants will be notified in writing regarding eligibility status.

3. Improvement Feasibility Determination. Once an applicant has been determined to meet eligibility requirements, an initial inspection of the property will be made by the City to determine the extent of any code violations as well as any health and safety issues that need to be corrected pursuant to the provisions of this assistance program.

4. Processing. As a goal, processing time from the date the City determines that the applicant is eligible for assistance unde r the Program until a grant is approved or

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
denied shall be ninety (90) days.

5. Approval and Notifications. Applications shall be reviewed by the City staff to ensure that the information provided is complete and accurate . Once the applicant’s application has been deemed complete, the City staff will meet with the applicant to determine the Improvement work that is proposed for the building.

The determination will include the site improvements that will be required by the applicant as part of the grant acceptance requirements.

In order to obtain a grant , applicants must meet all property and eligibility guidelines in effect at the time of approval. Applicants will be provided with written notification of approval or denial. The applicant will b e required to enter into a Participation Agreement with the City and a separate Construction Agreement with the contractor performing the work.

6. Grant Agreement: The Commercial Façade Improvement Grant Agreement is an agreement between the City and the Property Owner that links the grant documents to the completion of the Façade Improvement Project by the Owner.

It is a contract between the City and the applicant setting forth the terms and conditions of the grant of Program funds, specifically:

• Source of funding.
• Applicable funding source requirements.
• Conditions of program eligibility.
• Amount granted.
• Basic use of the funds.

Property owner and/or business owner must be aware that Program funds will not be committed or approved by the City until the designated Program representative signs the Grant Agreement.

7. Owners Indemnity: To the furthest ex tent allowed by law, Property Owner shall indemnify, hold harmless and defend City and each o f its officers, officia ls, employees, agents, consultants and volunteers from any and all loss, liability, fines, penalties, forfeitures, costs and damages (whether in contract, tort or strict liability, including but not limited to personal injury, deat h at any time and propert y damage) incurred by City, Property Owner or any other person, and from any and all claims, demands and actions in law or equity (including attorney's fees and litigation expenses), arising or alleged to have arisen directly or indirectly out of participation in the Commercial Façade Improvement Program (“Program”). Property Owner’s obligations under the preceding sentence shall apply regardless of whether City or any of its officers, officials, employees, agents , consultant s or vo lunteers are

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
negligent, but shall not apply to any loss, liability, fines, penalties, forfeitures, costs or damages caused sole ly by the gross negligence, or caused by the willful misconduct, of City or any of its officers, officials, employees, agents, consultants or volunteers.

If Property Owner should contract all or any portion of the work to be performed under this Program, Property Owner shall require each consultant and/or contractor to indemnify, hold harmless and defend City and each of its officers, officials, employees, agents and volunteers in accordance with the terms of the preceding paragraph.

This section shall survive termination or expiration of Property Owner’s participation in the Program.

8. Insurance: During Propert y Owner’s participati on in the Commercial Façade Improvement Program (“Program”) and specifically during the course of construction, Property Owner shall pay for and maintain in full force and effect all policies of insurance required hereunder with an insurance company(ies) either (i) admitted by the California Insurance Commissioner to do business in the State of California and rated not less than "A- VII" in Best's Insurance Rating Guide, or (ii) as may be au thorized in writing by Director of Community De velopment or his/her designee at any time and in his/her sole di scretion. The following policy of insurance is required:

A. PROPERTY INSURANCE covering the Project premises against all risks of loss at full replacement cost with no coinsurance penalty provision.

B. BUILDERS RISK (COURSE OF CONSTRU CTION) INSURANCE utiliz ing an “All Risk” (Special Perils) coverage form, with limits equal to the completed value of the Project and no coinsurance penalty provision.

Property Owner shall be responsible for payment of any deductibles contained in any ins urance policies require d hereunder and Property owner shall also be responsible for payment of any self -insured retentions. A ny deductibles or self - insured reten tions must be declared to, and approv ed by, the Director of Community Development or his/her designee. At no time shall City be responsible for the payment of any deductibles or self-insured retentions.

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
reduction in coverage or in limi ts, Property Owner shall furnish City with a new certificate and applicable endorsements for such policy(ies). In the event any policy is due to expire during the Property Owner’s participation in the Program, Property Owner shall provide a new certificate, and app licable endorsements, evidencing renewal of such policy not less than 15 calendar days prior to the expiration date of the expiring policy.

The Property and Builders Risk (Course of Construction) insurance policies shall name the City as a loss payee to the extent of the monetary value of the Grant.

Property Owner shall furnish City with all certificate(s) and applicable endorsements effecting coverage required hereunder. All certif icates and applicable endorsements a re to be recei ved and appro ved by Director of Community Development or his/her designee in his/her sole discretion prior to City’s issuance of the Grant. Upon request of City, Property Owner shall immediately furnish City with a complete co py of any insurance policy required hereunder, inc luding all endorsements, with said copy certified by the underwriter to be a true and correct copy of the original policy. This requirement shall survive expiration or termination of Property Owner’s participation in the Program.

Any failure to maintain the required insurance shall be sufficient cause for City to terminate Property Owner’s participation in the Program.

B. Procurement and Contractor Selection

1. Pre-Bid Meeting. The City shall prepare a bid p ackage including instructions to bidders, work description, and plan s. The City s hall also schedule a n on -site mandatory pre-bid meeting for all projects to review site conditions and provide clarification of proposed scope of work.

2. Procurement. The City shall maintain a list of qualified contractors and subcontractors who have expressed interest in bidding on Improvement work and have been cleared by the State Contractors License Board and are not listed on the debarred, suspended or ineligible contractors list as per 24 CFR part 5. The City will coordinate with the property owner or business owner to obtain at least three (3) estimates from qualified contractors for each Improvement project. The property owner(s) or business owners shall be responsible for obtaining estimates for improvements. Estimates shall be submitted to the City in the prescribed form.

3. Selection. The applicant will make the final contractor selection from among three (3) qualified contractors who submit construction estimates. In case where the applicant desires to award the con struction contract to an approved contractor

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
other than the lowest responsible bidder, the City may set the amount of the award equal to the amount of the bid of the lowest responsible bidder. The applicant shall be responsible for any difference in the cost of construction.

4. Contractor Insurance/License File. The City shall maintain a file for each contractor performing w ork pursuant to the terms and condit ions of this progra m. The applicant shall obtain these documents and as part of the file shall incl ude the following information:

A. Contractor's social security number or federal tax ID number; B. Completed W-9 form
C. Copies of the contractor's c urrent liability and workers compe nsation insurance policies in addition to others noted under “Insurance for Contractor” below;
D. Copies of the contractor's current California Contractor's License; E. Contractor’s certification regarding equal employment opportunity; F. All required Davis-Bacon information and certifications; G. Copy of contractor’s City Business License; and
H. A list of project sub -contractors (including State Contractors License number) to be used by the General Contractor.

Any contractor with lapsed General Lia bility and/or Wor kers Comp ensation insurance or a valid state contractor's license shall be removed from the job until they are able to provide proof of current insurance and/or license. All contractors shall be required to obtain a City Business License prior to the issuance of a building permit.

5. Indemnity for Contractor. The following will be included in a ll contractor and subcontractor agreements and required of all contractors under the Commercial Façade Improvement Program:

To the furthest extent allowed by law, Contractor shall indemnify, hold harmless and defend Property Owner, City and each of City’s officers, offici als, employees, agents, consultants and volunteers from any and all loss, liability, fines, penalties, forfeitures, costs and damages (whether in contract, tort or strict liability, including but not limited to personal injury, death at any time and property damage) incurred by Property Owner, City, Contractor o r any ot her person, and from any and a ll claims, demands and actions in law or equity (including attorney's fees and litigation expenses), aris ing or alleged to have arisen directly or indirectly out of the participation in and performance of work under th e Commer cial Fa çade Improvement Program (Program”). Contractor’s obligations under the preceding sentence shall apply reg ardless of whether Property Owner, City or any of City’s

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
officers, officials, employees, agents, consultants or volunteers are negligent, but shall not apply to any loss, liability, fines, penalties, forfeitures, costs or damages caused solely by the gross negligence, or caused by the willfu l misconduct, of Property Owner, City or any of City’s officers, officials, employees, agents , consultants or volunteers.

If Contractor should subcontract all or any portion of the wor k to be performed under this Program, Contractor shall require each subcontractor to indemnify, hold harmless and defend Property Owner, City and ea ch of City’s officers, offici als, employees, agents, consultants and volunteers in accordance with the terms of the preceding paragraph.

This section shall survive termination or expiration of Contractor’s participation in and performance of work under this Program.

6. Insurance for Co ntractor. The following w ill be included i n all contractor agreements and required of all c ontractors under the Commercial Façad e Improvement Program:

Throughout Contractor’s participation in and performance of work under the Commercial Façade Improvement Program (“Program”), Contractor shall pay for and maintain in full force and effect a ll policies of insurance required hereunde r with a n insurance compa ny(ies) either (i) admitted by the California Insurance Commissioner to do business in the State of California and rated not less than "A- VII" in Best's Insurance Rating Guide, or (ii) as may be authorized in writing by Director of Community Development or his/her designee at any time and in his/her sole discretion. The following policies of insurance are required:

A. COMMERCIAL GENERAL LIABILITY insurance which shall be at least as broad as the most current version of Insurance Services Office (ISO) Commercial General Liability Coverage Form CG 00 01 and include insurance for “bodily injury,” “property damag e” and “personal an d advertising injury” w ith coverage for premises and operations (including the use of owned and non- owned equipment), products an d completed operations, and contractual liability (including, without limitation, indemnity obligations unde r the Agreement) with limits of liability of not less than the following:

$1,000,000 per occurrence for bodily injury and property damage $1,000,000 per occurrence for personal and advertising injury $2,000,000 aggregate for products and completed operations $2,000,000 general aggregate

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
B. COMMERCIAL AUTOMOBILE LIABILITY insurance which shall be at least as broad as the most current version of Insurance Service Office (ISO) Business Auto Coverage Form CA 00 01, and include coverage for all owned, hired, and non-owned automobiles or other licensed vehicles (Code 1 - Any Auto) with limits of liability of not less than $1,000,000 per accident for bodily injury and property damage.

C. WORKERS' COMPENSA TION insurance as required under the California Labor Code.

D. EMPLOYERS’ LIABILITY insurance with limits o f l iability of not le ss tha n $1,000,000 each accident, $1,000,000 disease policy limit and $1,000,000 disease each employee.

In the event Contractor purchases an Umbrella or Excess insurance policy(ies) to meet the minimum limits of insurance set forth ab ove, this insurance p olicy(ies) shall “follow form” and afford n o less coverage than the primary insura nce policy(ies).

Contractor shall be responsible for payment of any deductibles contained in any insurance policies required hereunder and Contractor shall also be responsible for payment of any self-insured retentions. Any deductibles or self-insured retentions must be declared to, and approved by, the Director of Community Development or his/her designee in his/her sole discretion. At the option of the City Manager or his/her designee, either (i) the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects City, its officers, officials, employees and agents; or (ii) Contractor shall provide a financial guarantee, satisfactory to the Director of Community De velopment or his/her desi gnee i n h is/her sole discretion, guaranteeing payment of losses and related investigations, claim administration and defense expenses. At no time shall City be responsible for the payment of a ny deductibles or self-insured retentions.

All policies of insurance required hereunder shall be endorsed to provide that the coverage shall not be cancelled, non-renewed, reduced in coverage or in limits except after 30 calendar day written notice has been given to City. Upon issuance by the in surer, broker, or age nt of a n otice of cancellation, non -renewal, or reduction in coverage or in limits, Contractor shall furnish City with a new certificate and applicable endorsements for such policy(ies). In the event any policy is due to expire during the work to be perfo rmed for City, Contractor shall provide a n ew certificate, and applicable endorsements, evidencing renewal of such policy not less than 15 calendar days prior to the expiration date of the expiring policy.

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
The G eneral Liability (inclu ding ongoing operatio ns and products-completed operations), and Automobile Liability insurance policies shall be w ritten on an occurrence form, and name the Property Owner, City, and City’s officers, officials, employees, agents, and consultants as an additional insured as follows:

“The C ity, its elected or appointed officers, officials, employees a nd volunteers are covered as additional insureds.”

All such policies of insurance shall be endorsed so Contractor’s insurance shall be primary, and no co ntribution shall be required of Property Owner, City or City’ s officers, officials, employees, agents, and consultants. Any Workers’ Compensation insurance policy shall contain a waiver of subrogation as to Property Owner, City, and City’s officers, officials, employees, agents, and consultants. The coverage(s) shall contain no special limitations on the scope of protection afforded to Property Owner, City and City’s officers, officials, employees, agents, and consultants. Should Contractor mainta in insura nce w ith broader coverage and /or lim its of liability greater than those shown above, Property Owner a nd City require and shall be entitled to the broader coverage and/or the higher limits of liability maintained by Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to Property Owner and City.

Contractor shall furnish Ci ty with all certificate(s) and applicable endorsements effecting coverage required hereunder. All certi ficates and appl icable endorsements are to be received and approved by Property Owner and Director of Community Development, or his/her designee in his/her sole discretion, prior to Property Owner’s execution of the contract and before work commences .

Upon request of Property Owner or City, Contractor sh all imm ediately furnish Property Owner and City with a complete copy of any insurance policy required under this Agreement, including all endorsements, with said copy certified by the underwriter to be a true and correct copy of the original policy. This requirement shall survive expiration or termin ation of Contractor’s part icipation in an d performance of work under this Program.

If at any time during Contractor’s participation in and performance of work under this Program, Contractor or any of its subcontractors fail to maintain any required insurance in full force and effect, all work under shall be discontinued immediately, until notice is received by City that the required insurance has been restored to full force and effect and that the premiums therefore have been paid for a period satisfactory to City. Any failure to maintain the re quired insurance s hall be sufficient cause for City to terminate Contractor’s participation in and performance of work under this Program.

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
The fact that insurance is obtained by Contractor shall not be deemed to release or diminish the liability of Contractor, including, without limitation, liability under the indemnity provisions of this Program. The duty to indemnify Property Owner and City shall apply to all claims and liability regardless of whether any insurance policies are applicable. The p olicy limits do no t act as a limitation upon the amount of indemnification to be provi ded by Contract or. Approva l or purc hase of any insurance policie s shall in no way rel ieve from liabil ity nor limit the liab ility of Contractor, its pri ncipals, officers, agents, employees, persons under the supervision of Contractor, vendors, suppliers, invitees, consultants, sub-consultants, subcontractors, or anyone employed directly or indirectly by any of them.

If Contractor should subcontract all or any portion of the services to be performed under this Agreement, Contractor shall require each subcon tractor to prov ide insurance protection in favor of Property Owner, City and City’s officers, officials, employees, agents, and consultants in accordance with the terms of each of the preceding paragraphs, except that the subcontractors' certificates and endorsements shall be on file with Contractor, Property Owner and City prior to the commencement of any work by the subcontractor.

7. Bonds: Upon the City’s request, Contractor shall obtain, pay for and deliver or cause to be obtained, paid for and delivered good and sufficient surety bonds from a corporate surety, admitted by the California Insurance Commissioner to do business in the State of California and Treasury-listed, in a form satisfactory to the City and naming the City as Co-Obligee.

A. The “F aithful Performance Bo nd” s hall be at least equal to 100% of Contractor’s estimated construction costs to guarantee faithful performance of the Project, within the time prescribed, in a manner satisfactory to the City, and that all materials and workma nship will be free from or iginal or developed defects.

B. The “Material and Labor Bond” shall be at least equal to 100% of Property Owner’s estimated construction costs to satisfy claims of material supplies and of mechanics and laborers employed for this Project. The bond shall be maintained by Contractor in full force and effect until t he Project is completed and accepted by the City, and until all claims f or materials and labor are paid, and shall otherwise comply with any applicable provisions of Chapter 7, Title 15, Part 4, Division 3 of the California Civil Code.

C. The “Bid Bond” shall be at least equal to 10% of the amount set forth in the bid. The bid bond shall be given as a guarantee that the bidder shall execute the contract if it is awarded to him/her in conformity with th e contract

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
documents a nd s hall provide the eviden ce of in surance and fu rnish the necessary bonds as specified in the contract documents, within 15 calendar days after written notice of the award.

8. Ineligible Contractors. The City and the applicant(s) shall agree not to award any contract for Improvement work, to be paid for in whole or in part with proceeds from a Program grant to any contractor who does not have a valid state contractors license, who cannot produce sufficient evidence of current Workers Compensation and Liability Insurance coverage.

All owner/ builders, or any member of the applicant's family, are considered ineligible, regardles s of credentials or license . Any in eligible contr actor fou nd working at the job site will be removed immediately, without compensation.

9. Award of Contract

a. Notification. The City shall notify the selected contractor of the award of bid and shall estab lish a date, time and p lace for the pre-construction conference. The City shall notify, in writing, the non-selected contractors.

b. Improvement Construction Agreement. The contr act, for the approved Improvement work shall be prepared by the City and shall be entered into between the property owner and the selected contrac tor. The City may require the inclusion of certain contractual terms in accordance with federal requirements. In the event of any dispute arising under this program, the injured party shall notify th e injuring party in writing of its intentions as specified in the agreement between the property owner and the contractor.

c. Private Arrangements. The City cautions the p roperty owner /business owner and the contractor not to enter into "side deals" for additional work or deviations from the approved scope of work.

C. Pre-construction Meeting

Prior to construction, the City will a rrange a preconstruct ion meeting which shall be attended by the contractor, subcontractor(s), if applicable, the property/business owner(s), and representative City staff. The purpos e of this meeting is to explain all applicable requirements including Labor Standard Requirements), explain all Program requirements and procedures, coordinate and schedule the work start date, and answer questions related to contract documents.

D. Start of Construction

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines

No work shall commence until a “Notice to Proceed” has been issued to the contractor, signed by the property owner(s) and the City. In addition, no work shall commence until all required permits have been issued by the City’s Building and Safety Department.

E. Contractor Payments

1. Inspections. To ensure the integrity of the authorized work, the Program Inspector shall condu ct si te inspe ctions prior to the iss uance of progre ss payme nts and prepare detailed inspection reports which identify any deficiencies in a contractor's materials or workmanship. Th e Pr ogram Inspector shal l m ake regul ar and/or unannounced inspections of w ork-in-progress to identify the quality of the work and assess owner satisfaction. The building inspector shall conduct inspections to ensure compliance with Local Building Code.

2. Payment Request Packages. The Contractor shall submit payment request packages to the City in the prescribed format. All requests shall be signed by the contractor, property/business owner(s), and the Program Inspector, certifying that the work has been s atisfactorily completed. All pertin ent invoic es, releases, certifications, warranties, list of subcontractors and materialmen, and copies of applicable permits shall be attached to the payment request. Final payment request shall also include the proper ty/business owner's cert ification of acceptance, Building and Safety Department sign-off, and a Notice of Completion. Payment request packages shall be submitted to the City for approval. Progress payments will be paid for 90% of the job costs. The final payment for the 10% retention shall be paid 30 days after the Notice of Completion has been recorded.

F. Applicant Complaint Resolution Process

The City shall maintain a complaint log, documenting the date and nature of any project complaint, and correcti ve actions taken by City staff to re solve the matter. Complaints concerning the Program should first be made to the Program Administrator. If unresolved to the satisfaction of the applicant, an appeal may be made, in writing, to the Community Development Department.

The City will contact the property/business owner and attempt to resolve the problem. A written response will be made within ten (10) working days. If the problem cannot be resolved, it will be presented to the Director of Community Development for review and consideration. The decision of the Community Development Director shall be final.

G. Applicant Responsibilities

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines

1. Property M aintenance. The property/bu siness owner (s) is /are responsible for property maintenance during the Improvement work (contractor is responsible for keeping the prope rty clean of all construction material). The p roperty/business owner(s) is/are responsible for ensuring that the Improvement work is not impeded because of their actions or the actions of their tenant(s). The City shall require the contractor and his/her employees to p rovide adequate pedestrian and prope rty protection at the construction site.

2. Property Tax Bil ls. Current property tax bills for the subject property must be current. The property ow ner(s) is/are responsible for ensuring that the property taxes are current. The City will verify that the property taxes for the property are current. If the property’s tax statement indicates a delinquency, at the time of the Program application, the City shall not procee d with gra nt proces sing until it is supplied with a Certificate of Redemption from the Los Angeles County Tax Assessor's Office or other appropriate documentation of proof of payment.

3. Notice of Completion: The property owner(s) is/are responsible for signing a Notice of Completion prepared by the City and the City is responsible for filing the Notice of Completion within 10 days of the completion of the work.

SECTION V - MISCELLANEOUS PROGRAMMATIC REQUIREMENTS

A. Bonus, Commission or Fee

The applicant shall not pay any bonus, commission or fee, for th e purpose of obtaining approval of the grant application, or for any othe r approval or concurrence as may be required by the City pursuant to the provisions of this Program.

B. Conflict of Interest

No Program assistance will be provided to any member of the governing body of the City or any designee of the City, or t he City of Gardena, wh o exercises any authorit y or responsibilities in connection with the administration of this program. No member of the aforementioned organizations shall have any interest, direct or indirect, in the proceeds from the Commercial Façade Improvement Program or in any contract entered into by the applicant for the performance of the work, financed, in whole or in part, with the proceeds of the grant.

C. Disclosure of Information

The City is a public entity and information or records (with t he exce ption o f fi nancial information which falls under Government Code section 6250 (c), and section 7460 et seq.)

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
submitted or released to the City by the applicant may be considered public records and subject to disclosure under the Public Records Act, Government Code section 6250 et seq.

D. Equal Opportunity Policy

The City shall not discriminate based upon sex, age, race, creed, color, religion, national origin, marital status, ancestry o r physical handicap in in accepting applications and processing Program a pplications; o r the awarding of a cont ract for Improvement of property assisted by this Program.

E. Fire and Flood Insurance Requirements

Applicants are obligated to carry sufficient fire insurance coverage on the subject property to be rehabilitated unde r the p rovisions of this Program. Pri or to any grant assistance, minimum fire insurance coverage shall be provided in an amount which is equivalent to the value of the subject buildi ng or structure including the proposed Improvement improvements. Uninsured applicants must obtain coverage in the required amount prior to receiving grant assistance. Applicants in a "Flood Hazard Area" will be required to purchase flood hazard insurance.

F. Historic Preservation

In order to comply with section 106, National Historic Preservation Act of 1966 as amended (16 U.S.C. 470) and federal guidelines, the City shall prepare a Basic Property Identification Form for all structures to be assisted. Such form shall be accompanied by photographs and shall be submitted to SHPO for review and clearance.

G. Environmental Review:

The California Environmental Quality Act (CEQA) requires that City funds may not be released until the City has certified that a review of the project activities demonstrates that no significant impact on the human environment is likely to occur or that actions have been initiated that would mitigate any potential impacts to the extent practicable.

As such, environmental forms must be completed and approved prior to releasing funds. A Determination of Categorical Exemption, Statutory Worksheet, and Level of Environmental Review form will generally address anticipated typical commercial rehabilitation activities contemplated under the Program. Staff shall ensure that appropriate documentation is prepared and signed by the City’s authorized official prior to the commitment of Program funds. Copies of the environmental review documentation shall be maintain ed in the project file.

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
H. Substitution of Contractor

In the event that the selected contractor shall fai l or re fuse to complete the work, in a professional and workman like man ner, as set forth in t he Improvement Construction Contract, including its General Conditions and Standard Specifications, or fails to use due diligence in performing the required work, the pr operty owner(s) may terminate t he Improvement Construction Contract, upon providing proper notice, to such contractor. The City shall assist the property owner(s) in completing the necessary termination document(s) as needed. No further Improvement is to commence until an agreement r eleasing the original contractor from his/her contractual obligations, is on file with the City, and a new contract is signed between the substitute contractor and the property owner(s).

1. Non-commencement by Original Contractor. The owner shall notify the City, by means of a registered letter, indicating that the original selected contractor will not be perfor ming the Improvement work and the r eason(s) why a substitution of contractor has been re quested. Both the p roperty owner(s) and the original contractor's signatures are required on this document. The property owner shall obtain additional bids from contractors willing to perform the Improvement work.

A new Improvement Construction Contract Notice to Proceed, and Waiver and Hold Harmless Agreement shall be prepar ed by the Purchasing Department and appropriately signed.

2. Noncompliance by Original Contractor. The owner shall notify the City, by means of a registered letter, indicating that the original selected contractor has not complied with t he terms of the agreement and that a substitution of contractor is being requested. Both the property owner(s) and the original contractor's signatures are required on this document. The property owner shall obtain additional bids from contractors willin g to complete th e Improvement work. A new Improvement Construction Agreement Notice to Proceed , and Waiver and Hold Harmless Agreement shall be prepared by the City and appropriately signed. The City shall inspect the job si te and compile a list of incomp lete or un acceptable items to determine the extent of work to be completed by the substitute contractor.

A meeting shall be held between the City, the property owner(s) and the original contractor to establish an amount and method of payment for any work which has been c ompleted in accordance with the agreemen t. Funds withheld fr om the original contractor shall be identified. Lien releases and invoices from the original contractor and subcontractor(s) shall be provided. The City shall prepare a revised work write-up, based upon the City’s inspection findings, which shall contain only those items necessary to complete the job. The property owner(s) shall obtain bids from contractors willing to perform such work, and to the extent possible, ensure that t he new contrac t does not exceed available grant funding. A new

June 2023 City of Gardena
Commercial Facade Improvement
Program Guidelines
Improvement Construction Contract Notice to Proceed, and Waiver and Hold Harmless Agreement shall be prepared by the City and appropriately signed.

I. Davis-Bacon Requirements

In acco rdance with federal or state regulations, Davis-Bacon and Rela ted Acts (DBRA) requirements apply to the Improvement of all commercial buildings and structures. The applicant will be responsible for ensuring that the requiremen ts are met a nd that a completed file is available for the City to review and monitor to ensure that all laborers are paid applicable prevailing wages. All cost for conducting the Davis-Bacon requirements can be paid for through the program proceeds.

J. Department of Industrial Relations (DIR) Requirements

A Contractor who fits within the definition of public works contractor is required to register with the DIR. Registration is required only to bid or work on public works projects that are subject to the prevailing wage requirements of the State of California. Federally funded or assisted projects that are c ontrolled or carried out by awarding bodi es in California are subject to the state's prevailing wage laws and therefore require registration.

K. Re-Application Requirements

Properties shall be eligible for a one-time grant under the program, irrelevant of change of ownership. Once provided with a grant, the property will no longer be eligible for a grant under the Commercial Façade Improvement Program. Property owners must maintain the property after a facade project has been completed.

SECTION VI - AMENDMENTS

Amendments to the Commercial Façade Improvement Program Guidelines may be made from time to time by the City. Vested authority shall be granted to the Director of Community Development to grant a minor waiver or ma ke minor amendments to these guidelines. All Substantial Amendments to these guidelines shall be approved by the City Council.

City of Gardena
Gardena City Council Meeting

AGENDA REPORT SUMMARY
Agenda Item No. 14.A
Section: DEPARTMENTAL

ITEMS - ELECTED & CITY

MANAGER'S OFFICES
Meeting Date: June 27, 2023

TO: THE HONORABLE MAYOR AND MEMBERS OF THE GARDENA CITY COUNCIL AGENDA TITLE:

Approval of the Budget for International Travel for the City of Gardena's official visit to Ichikawa, Japan, in Celebration of the 60th Anniversary of the Gardena - Ichikawa Sister City Relationship, in an amount not to exceed $5,670.00 and designate the (2) two officials from Council who will travel to Ichikawa, Japan.

COUNCIL ACTION REQUIRED:

Staff Recommendation:

Approve budget for International Travel and designate the (2) two officials from Council who will travel to Ichikawa, Japan.

RECOMMENDATION AND STAFF SUMMARY:

Gardena Sister City of Ichikawa, Japan, has invited Gardena Officials to travel to their city from October 30th through November 4th 2203, for an official 60th Anniversary Celebration.

Pursuant to the approved City Travel Policy-APP-2023-001, "All International travel for elected officials must be presented to the City Council for approval. Effective January 1, 2018, the City Council shall not approve international travel for more than two councilmembers for any one event except in exceptional circumstances."

The anticipated City Council expenses include round-trip airfare, per diem (meals and incidentals), and misc. The budget below is an estimate of those costs:

ROUND – TRIP AIRFARE TICKETING :

Leave: LAX to Tokyo/Narita : October 30, 2023
Return: Tokyo/Narita to LAX November 4, 2023
Two (2) travelers, $1,800 per traveler = 3,600.00

HOTEL ACCOMMODATIONS:
1 Bedroom, approximately $100 per night
2 travelers x 5 days = 1,000.00

PER DIEM

$75 per day x 5 days = 375.00 x 2 travelers 750.00

POSSIBLE MISCELLANEOUS

(
Receipts for reimbursement)
$32 per day x 5 days = 160 x 2 travelers = 320.00

TOTAL:

$5,670.00

Staff, therefore, recommends that the City Council approve the International Travel to Japan in an amount not to exceed $5,670.00 and designate the (2) two officials from Council who will travel to Ichikawa, Japan.

FINANCIAL IMPACT/COST:

Fiscal Year 2023-2024: $5,670.00
Funding Source: General Fund
ATTACHMENTS:

APPROVED:
___________________________________
Clint Osorio, City Manager
City of Gardena
Gardena City Council Meeting

AGENDA REPORT SUMMARY
Agenda Item No. 15.A
Section: DEPARTMENTAL

ITEMS - POLICE
Meeting Date: June 27, 2023

TO: THE HONORABLE MAYOR AND MEMBERS OF THE GARDENA CITY COUNCIL AGENDA TITLE:

Authorization to Purchase Crisis Negotiation Incident Command System from 836 Technologies for $35,770.94 for Fiscal Year 2022-2023 COUNCIL ACTION REQUIRED:

Staff Recommendation: Authorize Purchase
RECOMMENDATION AND STAFF SUMMARY:

To enhance the services provided by the Gardena Police Department (GPD), the GPD Crisis Negotiation Team (CNT) has recently undergone an overhaul and restructuring of personnel.

Given the increasing frequency of high-risk incidents in our community, including barricaded suspects, mentally disturbed individuals, hostages, and individuals susceptible to self-harm, the crisis negotiations team must have the necessary tools for effective and safe negotiations.

The acquisition of this specialized crisis negotiation equipment is essential for improving the capabilities of the Gardena Police Department Crisis Negotiation Team. Currently, GPD lacks a viable incident communications system. The equipment we currently have is over 15 years old and does not meet the needs of a 21
st
-century crisis negotiations team.

In late 2022 members of the Gardena Police Department Crisis Negotiations Team met with and trained with the Crisis Negotiations teams from the Manhattan, Hawthorne, and Torrance Police Departments. Working with these Departments was crucial because these are the three teams that the GPD SWAT Team most commonly pairs with.

Research into the equipment used by these teams was completed, and it has been determined that the best practice for Law Enforcement CNT Team is using a complete CNT incident communications system. A CNT incident communications system is comprised of the following pieces.

CINT Commander II - Includes the COMMBox (negotiator console), primary laptop computer with installed software and optical mouse, two dual ear Sigtronics headsets, three headphones, Pelican carrying case, all required cables, free software updates for life, and no licensing fees.

Satellite Networking Package - Includes two additional laptop computers, two optical mice, one Bluetooth speaker, a Wi-Fi router, complete network setup, and Satellite Networking Software installation.

Tactical Video Phone - Includes the Pelican throw case (see-through window in the lid), five integrated color 960tvl (.001 LUX) covert video cameras, integrated speakerphone with covert audio microphone, 50 feet of protective cabling, wheeled cable cart with 1000' of custom video cable, 15' connector cable, Tactical Video Console with 22" LCD color monitor, 8 channel video capabilities, 2 terabytes hard drive, three additional A/V inputs, covert microphone audio speaker, dual USB ports, HDMI output, and an optical mouse.

Tactical Phone (non-video) - A polymer throw case, integrated covert microphone, 50 feet of protective cabling, and a hand-carry cable cart with 1000' communications cable.

Negotiator console with optional battery power, one headset, two headphones, integrated covert audio speaker, and a digital recorder.

Noise-canceling Headsets - To provide optimum communication capability for negotiators and command staff during critical incidents. Headsets must be of high quality and comfortable to wear over extended periods.

Portable Rugged Laptop - For use in the command post during critical incidents, enabling negotiators to utilize the software for intelligence gathering and securely documenting the real-time progress of negotiations.

After exhaustive research of CNT equipment, the Gardena Police Department selected 836 Technologies for the following reasons:
1 .

It is a complete telecommunication and recording system incorporating several communication options: cellphone, landline, IP telephonic recording, and throw phone capabilities.
2 .

This equipment possesses automatic transcribing capabilities. 3 .

Interoperability with surrounding South Bay Agencies.

All of the South Bay Agencies our CNT & SWAT team routinely collaborates with currently use the 836 Technologies CINT Communications System. The system's linking capability allows the Department to build an ad-hoc communications center during a critical incident.

Using the recommended equipment from 836 Technologies will assist in maintaining compliance with federal and state regulations regarding police negotiation practices.

Additionally, the equipment will enable our Department to maintain transparent communication records that can be referenced during legal proceedings or post-incident reviews. Most importantly, it is the only system that allows for regional interoperability with the South Bay agencies that GPD routinely collaborates with.

The CNT Communications system does not fall under the requirements of AB481 Military Equipment Policy.

FINANCIAL IMPACT/COST:

Fiscal Year 2022-2023- General Fund Budgeted Expenditure of $35,770.94 (Including
applicable sales tax)
ATTACHMENTS:
836 Technologies Quote

APPROVED:
___________________________________
Clint Osorio, City Manager
Quote
Date
2/24/2023
Quote #
MT-2023-045
Name / Address
Gardena Police Department
1718 W 162nd St.

Gardena, CA 90247
Ship To
Gardena Police Department
1718 W 162nd St.

Gardena, CA 90247
836 TECHNOLOGIES
4890 Technology Court
Missoula, MT 59808
Rep
BLF
Terms
Net 30
Phone #
844-239-7109
Total
Item Description Qty Total
CINT COM. II THE CINT COMMANDER II SIMULTANEOUSLY CONNECTS

AND COMMUNICATES THROUGH LANDLINES, CELL PHONES,
AND TACTICAL PHONES FOR CRISIS NEGOTIATIONS. THE
SYSTEM AUTOMATICALLY RECORDS IN MP3 FORMAT,

MAINTAINS RECORDS, INCIDENT LOGS, AND TRACKS
PERSONNEL ASSIGNMENTS. THE SYSTEM ALSO NETWORKS
WITH UP TO 50 COMPUTERS TO ASSIST WITH NEGOTIATIONS
AND TACTICAL PLANNING. ADDITIONAL FEATURES
INCLUDE: TWO HEADSET PORTS (ALLOW FOR TWO

NEGOTIATORS), TPI INPUT INTERFACE, TWO BUILT IN

CUSTOM BLUETOOTH INTERFACES WHICH ALLOW FOR

BLUETOOTH SPEAKER AND CELL PHONE CONNECTIVITY,
SPEAKER PHONE CAPABILITY WHEN USED WITH THE 836

TACTICAL VIDEO PHONE, UPGRADE PACKAGE

AVAILABILITY FOR VIDEO PHONE CHEMICAL SENSING
(sensing package must be purchased separately when available),

MANUAL MUTE BUTTONS ALLOW FOR PUSH TO TALK

CAPABILITIES FOR BOTH NEGOTIATORS IF DESIRED, AND

PANEL MOUNT OPTION (MUST BE SPECIFIED AT TIME OF
ORDER).

CINT Commander II (Negotiations Recording and Control System).

This system also includes software that allows it to be used as a pretext phone call device with digital recording, data logging, and control features. The system includes the following items:

1. COMMBox

2. Primary laptop computer

3. Software with free software updates online

4. All required cables

5. Two upgraded Sigtronics over the ear headsets

6. Integrated room monitor speaker

7. Pelican carrying case with room for computers

8. Two integrated 836 Bluetooth modules

9. External TPI input port

10. Technical Support
1 14,589.12

Page 1 ends

Quote
Date
2/24/2023
Quote #
MT-2023-045
Name / Address
Gardena Police Department
1718 W 162nd St.

Gardena, CA 90247
Ship To
Gardena Police Department
1718 W 162nd St.

Gardena, CA 90247
836 TECHNOLOGIES
4890 Technology Court
Missoula, MT 59808
Rep
BLF
Terms
Net 30
Phone #
844-239-7109
Total
Item Description Qty Total

11. Five year limited warranty (refer to warranty information) CINT Satellite/Incident Management Software which allows you to connect up to 50 computers via a LAN to the CINT Commander system. This system allows you to enter and update records including photos, review the main log, make entries to the main log, and communicate amongst the other computers on the network. This system includes free software updates for life.

Satellite / Networking Package Satellite computer package includes everything you need to successfully operate the Satellite network while using the CINT Commander II and 836 Tactical Video Phone. This package includes two Satellite computers to be used in conjunction with the main computer that is included with the CINT Commander II. Both Satellite computers will be loaded with the CINT Satellite Software, and the network will be configured to operate with the primary CINT Commander computer. The package includes a router to be used as part of the network. This package enables you to use the CINT Commander II to its fullest potential by allowing networked communications. We typically use ACER brand computers, however we occasionally substitute for another compatible brand of computers depending on product availability.

The included Wi-Fi router will include the following minimum specs:

Up to 3.2 Gbps data transfer rates With up to 600 Mbps at 2.4GHz with QAM support + 1.3 Gbps at 5.0GHz + 1.3 Gbps at 5.0GHz tri-band Wi-Fi help ensure rapid performance and help ensure all of your home's devices stay connected. Compatible with 802.11ac. For use with your existing devices; backward compatible with a/b/g/n. 6 high-performance antennas. 1.0GHz dual-core processor with 3 offload processors. Four 10/100/1000 Mbps Gigabit Ethernet LAN ports and 1 WAN port enable quick and simple wired connectivity. 1 USB 3.0 port and 1 USB 2.0 port.

The system also includes a Bluetooth speaker for use with the secondary Bluetooth modal and two optical mice.
1 3,988.95

Page 2 ends

Quote
Date
2/24/2023
Quote #
MT-2023-045
Name / Address
Gardena Police Department
1718 W 162nd St.

Gardena, CA 90247
Ship To
Gardena Police Department
1718 W 162nd St.

Gardena, CA 90247
836 TECHNOLOGIES
4890 Technology Court
Missoula, MT 59808
Rep
BLF
Terms
Net 30
Phone #
844-239-7109
Total
Item Description Qty Total
836 Tactical Video Phone Model VID-AC1: The 836 Tactical Video Phone is a five camera high resolution video throw phone system which contains the following features:

1. Five integrated color high resolution video cameras

2. Five channel continuous feed for video and audio outputs, which allows for the recording and display of all five cameras simultaneously

3. Custom 836 Tactical Console with an integrated 8 channel DVR H264 D1-Real time recording, 2TB Hard Drive, 24X DVR Burner, LCD monitor, integrated room monitor speaker, audio out, inputs for 3 additional cameras, and military grade carrying case.

4. One set of headphones for the Tac Team module

5. Integrated 836 designed highly sensitive covert microphone

6. Throw case containing hardened industrial style handset with 32" armored cable.

7. Integrated Speakerphone for two way communication.

8. 50 feet of armored cable attached to the throw case

9. 1000' of 836 custom video cable

10. 15' extension video cable

11. Portable wire spool (wheeled cart)

12. Complete compatibility with the CINT Commander System

13. Five year limited warranty (refer to warranty information 1 13,391.04
Shipping Fed Ex Freight/ Shipping- TBD 525.00

Page 3 ends

Please note that the Great State of Montana does not charge sales tax, and we will not collect tax for your local jurisdiction. If you are required to pay sales tax, you will need to pay it directly to your local tax agency.

All quotes are valid for 60 days unless otherwise stated. All transactions are in US Dollars.

Net 30 accounts are due immediately and will be charged a late fee of 3% per month if not paid within 30 days of the ship date.
$32,494.11
City of Gardena
Gardena City Council Meeting

AGENDA REPORT SUMMARY
Agenda Item No. 15.B
Section: DEPARTMENTAL

ITEMS - POLICE
Meeting Date: June 27, 2023

TO: THE HONORABLE MAYOR AND MEMBERS OF THE GARDENA CITY COUNCIL AGENDA TITLE:

Authorization of Thermo Scientific TruNarc Handheld Narcotic Analyzer in the Amount Not to Exceed $36,830.41 for Fiscal Year 2022-2023.

COUNCIL ACTION REQUIRED:

Staff Recommendation: Authorize Purchase
RECOMMENDATION AND STAFF SUMMARY:

Police Departments across the United States have adopted the use of Thermo Scientific TruNarc Handheld Narcotic Analyzer devices, which are highly sought after for their ability to scan substances through plastic or paper, reducing the risk of exposure. The Gardena Police Department (GPD) currently uses the “Wells Test” for narcotic identification and testing, but this method poses a significant risk of exposure to detectives, especially with substances like fentanyl. While similar devices are available, TruNarc is the most reputable and can test over 500 different forms of narcotics. This is crucial considering the increasing prevalence of deadly substances like fentanyl. Below are some alarming statistics regarding the fentanyl epidemic:

According to the Drug Enforcement Agency, law enforcement agencies in the United States seized over 57.9 million fentanyl-laced pills and more than 134,000 pounds of fentanyl powder in 2022 alone.

In 2022, approximately 109,000 people died from drug overdoses in the United States. 67% of those involved synthetic opioids like fentanyl.

The instances of accidental fentanyl overdoses in LA County have surged by 1,280% since 2016.

In 2022, Gardena PD’s Special Investigations Unit investigators conducted an operation that led to the confiscation of 235,000 fentanyl pills, equivalent to around 500,000 fatal doses. The individuals implicated were said to be connected to the largest fentanyl drug trafficking organization in the United States.

According to the County of Los Angeles Public Health Office, in 2021, there were approximately 200 fentanyl overdose-related deaths in the South Bay region, and the total number of deaths for LA County was 3,652.

TruNarc is the safest and most multifunctional device available to investigators and officers, allowing them to identify and analyze substances without exposure. Two Gardena Police Department Detectives were separately exposed to fentanyl while on duty, resulting in the administration of Narcan and hospitalization as a result. By utilizing TruNarc, officers no longer must remove substances from their packaging to test them. TruNarc’s automated, tamper-proof records with time-and-date stamps make it an indispensable tool for officers dealing with narcotic substances. TruNarc test results are accepted at all Superior Courthouses in Los Angeles County for filing criminal cases, making it a trusted and reliable tool for law enforcement agencies. The current agencies in the South Bay that utilize this device are Torrance, Hawthorne, El Segundo and Redondo Beach Police Departments.

Currently, there are two additional handheld devices on the market like TruNarc. The first one is Progency ResQ FLX, which also performs presumptive tests on narcotics including opioids and fentanyl and is estimated to cost $46,000. The second device is the Pendar X10 Raman Spectrometer, which provides a six-foot standoff for narcotics, chemicals, explosives, and dark powder providing the user a farther reach for safety concerns. The Pendar has an estimated cost of $65,000.

It should be noted that the Progency and Pendar devices are not currently accepted by Los Angeles County Courts and cannot be used for filing purposes. The only device accepted for filing is the TruNarc device because of its reliability and performance. Furthermore, the Progency and Pendar devices are intended for use in a laboratory setting, rather than in the field or when needed for quick analysis. The devices are used for identifying rare chemicals outside the scope of narcotics and are more complex devices, therefore requiring a higher training standard.

Therefore, as a result of cost and the fact that the only device accepting for filing is TruNarc in Los Angeles County Courts, the Gardena Police Department desires to utilize TruNarc. The purchase can be accomplished via the GSA Cooperative Purchasing Program, Contract Number GS-07F-6099R.

Gardena Police Department will utilize identified and trained detectives to provide departmental training to GPD members on the appropriate use of the TruNarc device.

Additionally, it is mandatory for law enforcement officials to receive education on the proper practices and precautions to follow when dealing with fentanyl or other drugs.

FINANCIAL IMPACT/COST:

Fiscal Year 2022-2023- General Fund Budgeted Expenditure of $36,830.41
ATTACHMENTS:

Quote
GSA Contract

APPROVED:
___________________________________
Clint Osorio, City Manager

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE

CATALOG/PRICE LIST

Multiple Award Schedule
Security and Protection - Protective and Testing Equipment

Contract Number: GS-07F-6099R
Period Covered by Contract: September 29, 2020 THROUGH September 28, 2025 Contract Administrator: Annette Blumer
Telephone: (315) 516-4813
Fax: (978) 670-7430

THERMO SCIENTIFIC PORTABLE ANALYTICAL INSTRUMENTS INC.
2 Radcliff Road
Tewksbury, MA 01876

Business Size: Large

Effective through Modification PS-0125, dated February 7, 2023

On-line access to contract ordering information, terms and conditions, up- to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu -driven database system. The INTERNET address for GSA Advantage! is: http://GSAAdvantage.gov.

GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 2 ends

Table of Contents

General Terms and Conditions: ..................................................................................................................................................... 3 1a. Awarded Special Item Numbers (SIN) ................................................................................................................................. 3 1b. Lowest Priced Model Number and Price for each SIN ...................................................................................................... 3

2. Maximum Order ................................................................................................................................................................ 3

3. Minimum Order ................................................................................................................................................................ 3

4. Geographic Coverage ........................................................................................................................................................ 3

5. Points of Production ......................................................................................................................................................... 3

6. Basic Discount ................................................................................................................................................................... 3

7. Quantity Discount ............................................................................................................................................................. 3

8. Prompt Payment Terms .................................................................................................................................................... 4

9. Foreign Items .................................................................................................................................................................... 4 10a. Time of Delivery ................................................................................................................................................................ 4 10b. Expedited Delivery ............................................................................................................................................................ 4 10c. Overnight and 2-Day Delivery ........................................................................................................................................... 4 10d. Urgent Requirements ........................................................................................................................................................ 4

11. FOB Point .......................................................................................................................................................................... 4 12a. Ordering Address .............................................................................................................................................................. 4 12b. Ordering Procedures ......................................................................................................................................................... 4

13. Payment Address .............................................................................................................................................................. 4

14. Warranty Provision ........................................................................................................................................................... 4

15. E
xport Packing Charges ..................................................................................................................................................... 4

16. Terms and Conditions Applicable to Rental, Maintenance and Repair ............................................................................ 4

17. Terms and Conditions Applicable to Installation .............................................................................................................. 4 18a. Terms and Conditions Applicable to Repair Parts ............................................................................................................. 4 18b. Terms and Conditions Applicable to any other Services ................................................................................................... 4

19. List of Service and Distribution points .............................................................................................................................. 4

20. List of Participating Dealers .............................................................................................................................................. 4

21. Preventative Maintenance ................................................................................................................................................ 4 22a. Environmental Attributes e.g., recycled, content, energy efficiency, and/or reduced Pollutants ................................... 4 22b. Section 508 Compliance Information ................................................................................................................................ 4

23. Unique Entity Identifier (UEI) number: ............................................................................................................................. 4

24. Notification regarding registration in System for Award Management (SAM) database ................................................. 4

GSA Pricing………………………………………………………………………………………………………………………………………………………………………………5 Thermo Scientific Portable Analytical Instruments Inc.

GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 3 ends

Information for Ordering Activities

General Terms and Conditions:

1a. Awarded Special Item Numbers (SIN):

SIN Description
334519

Bomb and Hazardous Material Disposal; Metal and Bomb Detection - Includes products necessary for bomb and hazardous material disposal, including protective and detective equipment.

NOTE: (1) Subject to Cooperative Purchasing. (2) State and units of local government having a certified State Point of Contact may use the 1122 Program to purchase products under this SIN. 339999E

Evidence Collection and Investigative Equipment and Supplies - Includes evidence collection and investigative equipment, such as supplies for finger/palmprinting, forensic investigation, lie detectors, evidence collection containers, etc.

NOTE: (1) Subject to Cooperative Purchasing. (2) State and units of local government having a certified State Point of Contact may use the 1122 Program to purchase products under this SIN.

OLM

OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acqui red at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs.

OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA. Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level.

1b. Lowest Priced Model Number and Price for each SIN:

S IN Part No. G SA Net Price
334519 820-00237-GM $2,492.49
339999E 820-01026-01 $157.42

2. Maximum Order: All SINs $ 250,000.00 per SIN/per order

If the “Best Value” selection places your order over this Maximum Order, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contractor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that ex ceeds the maximum order may be placed under the Schedule contract in accordance with FAR 8.404.

3. Minimum Order: $ 100.00

4. Geographic Coverage: Worldwide

5. Points of Production: Tewksbury, MA (Middlesex County)

6. Basic Discount: Prices shown herein are GSA Net

7. Quantity Discount(s): Additional 1% for any order of 6+ Units

Thermo Scientific Portable Analytical Instruments Inc.

GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 4 ends

8. Prompt Payment Terms: NET 30 Days

9. Foreign Items: None

10a. Time of Delivery: 90 Days ARO

10b. Expedited Delivery: Contact Contractor

10c. Overnight and 2-Day Delivery: Contact Contractor’s Representative for available rates

10d. U rgent Requirements: Agencies can contact the contact Contractor’s representative to affect a faster delivery.

Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. FOB Point: CONUS - FOB Origin, Prepaid and Allowed OCONUS - FOB Origin, Prepay and ADD

12a. Ordering Address: Thermo Scienitific Portable Analytical Instruments Inc. 2 Radcliff Road
Tewksbury, MA 01876
Tel: (315) 516-4813
Fax: (978) 670-7430

12b. Ordering Procedures: F or supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s), and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules).

13. Payment Address: Thermo Scientific Portable Analytical Instruments Inc.

PO Box 415918
Boston MA 02241-5918

14. Warranty Provision: Standard Commercial - Contact Contractor for a copy of the warranty

15. Export Packing Charges: N/A

16. Terms and Conditions Applicable to Rental, Maintenance and Repair: N/A

17. Terms and Conditions Applicable to Installation: N/A

18a. Terms and Conditions Applicable to Repair Parts: N/A

18b. Terms and Conditions Applicable to any other Services: N/A

19. List of Service and Distribution points: N/A

20. List of Participating Dealers:

21. Preventative Maintenance: N/A

22a. Environmental Attributes e.g., recycled, content, energy efficiency, and/or reduced Pollutants : N/A

22b. Section 508 Compliance Information: N/A

23. Unique Entity Identifier (UEI) number: G9NEBUJJYE13

24. Notification regarding registration in System for Award Management (SAM) database : Registered Thermo Scientific Portable Analytical Instruments, Inc.

Authorized FAS GSA Schedule Pricelist
SIN Part no Product Name Product Description GSA
Price
339999E 800‐01011‐01 TruNarc, Unlimited, Warranty ‐ 1 Yr TruNarc U nlimited Model with 1 year of warranty.  Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and  free basic software updates to core narcotics library $     25,768.26
339999E 800‐01012‐01 TruNarc, Unlimited, Warranty ‐ 2 Yrs TruNarc Unlimited Model with 2 years of warranty.   Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and  free basic software updates to core narcotics library $     28,017.13
339999E 800‐01013‐01 TruNarc, Unlimited, Warranty ‐ 3 Yrs TruNarc Unlimited Model with 3 years of warranty. Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument.
$     30,078.59
339999E 800‐01014‐01 TruNarc, Unlimited, Warranty ‐ 4 Yrs TruNarc Unlimited Model with 4 years of warranty. Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument.
$     31,109.32
339999E 800‐01015‐01 TruNarc, Unlimited, Warranty ‐ 5 Yrs TruNarc Unlimited Model with 5 years of warranty. Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument.
$     33,077.08
339999E 800‐01041‐01 TruNarc, Unlimited, Warranty ‐ 1 Yr, Train‐12
TruNarc Unlimited Model with 1 year of warranty. Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument. Includes TruNarc on‐site instructor led training for up to 12 students.
$     29,047.86
339999E 800‐01042‐01 TruNarc, Unlimited, Warranty ‐ 2 Yrs, Train‐12
TruNarc Unlimited Model with 2 years of warranty. Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument. Includes TruNarc on‐site instructor led training for up to 12 students.
$     30,172.29
339999E 800‐01043‐01 TruNarc, Unlimited, Warranty ‐ 3 Yrs, Train‐12
TruNarc Unlimited Model with 3 years of warranty. Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument. Includes TruNarc on‐site instructor led training for up to 12 students.
$     32,702.27
339999E 800‐01044‐01 TruNarc, Unlimited, Warranty ‐ 4 Yrs, Train‐12
TruNarc Unlimited Model with 4 years of warranty. Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument. Includes TruNarc on‐site instructor led training for up to 12 students.
$     33,920.40
339999E 800‐01045‐01 TruNarc, Unlimited, Warranty ‐ 5 Yrs, Train‐12
TruNarc Unlimited Model with 5 years of warranty. Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument. Includes TruNarc on‐site instructor led training for up to 12 students.
$     36,075.57
339999E 820‐01051‐01 TruNarc, Unlimited, Warranty Renewal ‐ 1 Yr T ruNarc Warranty for 1 year for unlmited units (for instruments up to 5th year). Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic sofware updates to core narcotics library
$       1,770.98
339999E 820‐01052‐01 TruNarc, Unlimited,
Warranty Renewal ‐ 2 Yrs
TruNarc Warranty for 2 years for unlimited units (for instruments up to 5th year). Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument. $       3,476.37
339999E 820‐01053‐01 TruNarc, Unlimited,
Warranty Renewal ‐ 3 Yrs
TruNarc Warranty for 3 years for unlimited units (for instruments up to 5th year). Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument. $       5,270.78
339999E 820‐01054‐01 TruNarc, Unlimited,
Warranty Renewal ‐ 4 Yrs
TruNarc Warranty for 4 years for unlimited units (for instruments up to 5th year). Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument. $       7,191.69
339999E 820‐01055‐01 TruNarc, Unlimited,
Warranty Renewal ‐ 5 Yrs
TruNarc Warranty for 5 years for unlimited units (for instruments up to 5th year). Includes factory repair, loaner units when available and 24/7 technical support. Companion PC TruNarc admin software, unlimited access to TruNarc eLearning course and free basic software updates to core narcotics library are provided for the life of the instrument. $       8,925.19
339999E 820‐00333‐01 TruNarc, Unlimited,
Warranty extension
TruNarc, Unlimited, 1‐year warranty extension between Year 6 and 11 $       1,845.94 339999E 820‐01026‐01 TruNarc, Unlimited, Warranty Renewal ‐ 1 Month
TruNarc, Unlimited, Warranty Renewal ‐ 1 Month $           157. 42 TruNarc (Unlimited)
TruNarc, Training
TruNarc (Unlimited), Warranty
GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 5 ends

Thermo Scientific Portable Analytical Instruments, Inc.

Authorized FAS GSA Schedule Pricelist
SIN Part no Product Name Product Description GSA
Price
339999E 820‐01031‐01 TruNarc Training
(On‐Site, up to 12 Students)
TruNarc on‐site instructor led training for up to 12 students. $       3,298.34 334519 800‐00171‐01 FirstDefender RM S1, English, Gray Boot FirstD efender RM Handheld identification system for solids and liquids, includes 1 year warranty and support and On‐site training
$     64,186.40
334519 800‐00172‐01 FirstDefender RM S2, English, Gray Boot FirstD efender RM Handheld identification system for solids and liquids, includes 2 years warranty and support and On‐site training
$     68,028.21
334519 800‐00173‐01 FirstDefender RM S3, English, Gray Boot FirstD efender RM Handheld identification system for solids and liquids, includes 3 years warranty and support and On‐site training
$     73,088.16
334519 800‐00174‐01 FirstDefender RM S4, English, Gray Boot FirstD efender RM Handheld identification system for solids and liquids, includes 4 years warranty and support and On‐site training
$     77,117.38
334519 800‐00175‐01 FirstDefender RM S5, English, Gray Boot FirstD efender RM Handheld identification system for solids and liquids, includes 5 years warranty and support and On‐site training
$     80,490.68
334519 800‐00492‐01 FirstDefender RM S2‐T, English, Gray Boot Firs tDefender RM ‐ Rugged handheld chemical identification system. Including 2 year Warranty and Support. This part number does not include on‐site training. $     66,154.16
334519 800‐00661‐01 FirstDefender RM S1, English, Orange Boot Firs tDefender RM ‐ Rugged handheld chemical identification system. Including 1 year Warranty, 1 year Support, On‐site Training (expires 9 months after date of purchase).  Extended Libraries. $     64,186.40
334519 800‐00662‐01 FirstDefender RM S2, English, Orange Boot Firs tDefender RM ‐ Rugged handheld chemical identification system. Including 2 years Warranty, 2 years Support, On‐site Training (expires 9 months after date of purchase).  Extended Libraries. $     68,028.21
334519 800‐00663‐01 FirstDefender RM S3, English, Orange Boot Firs tDefender RM ‐ Rugged handheld chemical identification system. Including 3 years Warranty, 3 years Support, On‐site Training (expires 9 months after date of purchase).  Extended Libraries. $     73,088.16
334519 800‐00664‐01 FirstDefender RM S4, English, Orange Boot Firs tDefender RM ‐ Rugged handheld chemical identification system. Including 4 years Warranty, 4 years Support, On‐site Training (expires 9 months after date of purchase).  Extended Libraries. $     77,117.38
334519 800‐00665‐01 FirstDefender RM S5, English, Orange Boot Firs tDefender RM ‐ Rugged handheld chemical identification system. Including 5 years Warranty, 5 years Support, On‐site Training (expires 9 months after date of purchase).  Extended Libraries. $     80,490.68
334519 800‐00681‐01 FirstDefender RM S1‐T, English, Orange Boot Fi rstDefender RM ‐ Rugged handheld chemical identification system. Including 1 year Warranty and Support. This part number does not include on‐site training. $     63,249.37
334519 800‐00682‐01 FirstDefender RM S2‐T, English, Orange Boot Fi rstDefender RM ‐ Rugged handheld chemical identification system. Including 2 years Warranty and Support. This part number does not include on‐site training. $     66,154.16
334519 820‐00106‐RM FirstDefender RM Support ‐ 1 Year 1 Year Exten sion of Support $       4,029.22 334519 820‐00109‐RM FirstDefender RM Support ‐ 2 Years 2 Year Exte nsion of Support $       7,730.48 334519 820‐00022‐RM FirstDefender RM Support ‐ 3 Years 3 Year Exte nsion of Support $     10,963.22 334519 820‐00112‐RM FirstDefender RM Support ‐ 4 Years 4 Year Exte nsion of Support $     12,930.98 334519 820‐00129‐RM FirstDefender RM Support ‐ 5 Years 5 Year Exte nsion of Support $     14,195.97 334519 820‐00237‐RM FirstDefender RM Software‐Only ‐ 1 Year FirstD efender RM Software Only,Application and Library $       2,689.2 7 334519 820‐00107‐RM FirstDefender RM Warranty ‐ 1 Year 1 Year Exte nsion of Warranty $       2,604.94 334519 820‐00110‐RM FirstDefender RM Warranty ‐ 2 Years 2 Year Ext ension of Warranty $       5,762.72 334519 820‐00023‐RM FirstDefender RM Warranty ‐ 3 Years 3 Year Ext ension of Warranty $       9,463.98 334519 820‐00113‐RM FirstDefender RM Warranty ‐ 4 Years 4 Year Ext ension of Warranty $     13,399.50 334519 820‐00116‐RM FirstDefender RM Warranty ‐ Years 4 & 5 2 Year Extension of Warranty for Years 4 & 5 $       8,620.65 334519 820‐00125‐RM FirstDefender RM Warranty ‐ Year 4 or 5 1 Year Extension of Warranty for Year 4 $       4,591.44 334519 820‐00130‐RM FirstDefender RM Warranty ‐ 5 years 5 Year Ext ension of Warranty $     17,381.86 334519 820‐00317‐0 1 FirstDefender RM warranty extension FirstDefender RM One Year w arranty extension between year 6 and 11 $       3,541.96 334519 820‐00105‐RM FirstDefender RM
Warranty/Support ‐ 1 Year
1 Year Extension of Warranty & Support $       6,254.66 334519 820‐00108‐RM FirstDefender RM
Warranty/Support ‐ 2 Years
2 Year Extension of Warranty & Support $     12,275.06 334519 820‐00021‐RM FirstDefender RM
Warranty/Support ‐ 3 Years
3 Year Extension of Warranty & Support $     17,335.01 334519 820‐00111‐RM FirstDefender RM
Warranty/Support ‐ 4 Years
4 Year Extension of Warranty & Support $     21,364.23 334519 820‐00128‐RM FirstDefender RM
Warranty/Support ‐ 5 Years
5 Year Extension of Warranty & Support $     25,206.05 334519 820‐00318‐0 1 FirstDefender RM support extension FirstDefender RM One Year sup port extension between year 6 and 11 $       2,979.75 334519 820‐00131‐RM FirstDefender RM Warranty/Support/Training ‐ 1 year
1 Year Extension of Warranty and Support, and (1) 4 hour On‐Site Refresher Training Class at end of first year
$     10,354.16
334519 820‐00132‐RM FirstDefender RM Warranty/Support/Training ‐ 2 years
2 Year Extension of Warranty and Support, and (2) 4 hour On‐Site Refresher Training Classes at end of first year
$     16,070.03
334519 820‐00133‐RM FirstDefender RM Warranty/Support/Training ‐ 3 years
3 Year Extension of Warranty and Support, and (3) 4 hour On‐Site Refresher Training Classes at end of first year
$     21,083.12
334519 820‐00134‐RM FirstDefender RM Warranty/Support/Training ‐ 4 years
4 Year Extension of Warranty and Support, and (4) 4 hour On‐Site Refresher Training Classes at end of first year
$     24,924.94
FirstDefender RM Instrument (Gray Boot)
FirstDefender RM Instrument (Orange Boot)
FirstDefender RM Support
FirstDefender RM Warranty
FirstDefender RM Warranty/Support
FirstDefender RM Warranty/Support/Training
GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 6 ends

Thermo Scientific Portable Analytical Instruments, Inc.

Authorized FAS GSA Schedule Pricelist
SIN Part no Product Name Product Description GSA
Price
334519 820‐00135‐RM FirstDefender RM Warranty/Support/Training ‐ 5 years
5 Year Extension of Warranty and Support, and (5) 4 hour On‐Site Refresher Training Classes at end of first year
$     28,954.16
334519 820‐00122‐0 1 FirstDefender RM On‐Site Training On‐site Training (expires 9 mo nths after purchase) ‐ up to 10 attendees per customer $        4,085.44 334519 800‐00211‐01 FirstDefender RMX S1, English, Gray Boot First Defender RMX S1 ‐ Handheld identification system with remote mode functionality for solids and liquids. Includes 1 year Warranty and  Support and on‐site training. $     71,682.62
334519 800‐00212‐01 FirstDefender RMX S2, English, Gray Boot First Defender RMX S2 ‐ Handheld identification system with remote mode functionality for solids and liquids.  Includes 2 years Warranty and Support and on‐site training. $     76,086.65
334519 800‐00213‐01 FirstDefender RMX S3, English, Gray Boot First Defender RMX S3 ‐ Handheld identification system with remote mode functionality for solids and liquids.  Includes 3 years Warranty and Support and on‐site training. $     82,458.44
334519 800‐00214‐01 FirstDefender RMX S4, English, Gray Boot First Defender RMX S4 ‐ Handheld identification system with remote mode functionality for solids and liquids.  Includes 4 years Warranty and Support and on‐site training. $     85,082.12
334519 800‐00215‐01 FirstDefender RMX S5, English, Gray Boot First Defender RMX S5 ‐ Handheld identification system with remote mode functionality for solids and liquids.  Includes 5 years Warranty and Support and on‐site training. $     89,111.34
334519 800‐00502‐01 FirstDefender RMX S2‐T, English, Gray Boot Fir stDefender RMX ‐ Rugged handheld chemical identification system. Including 2 years Warranty and Support. This part number does not include on‐site training. $     74,681.11
334519 820‐00106‐R X FirstDefender RMX Support ‐ 1 Year 1 Year Extension of Support $        4,010.48 334519 820‐00109‐R X FirstDefender RMX Support ‐ 2 Years 2 Year Extension of Support $        7,730.48 334519 820‐00022‐R X FirstDefender RMX Support ‐ 3 Years 3 Year Extension of Support $     10,963.22 334519 820‐00112‐R X FirstDefender RMX Support ‐ 4 Years 4 Year Extension of Support $     12,977.83 334519 820‐00129‐R X FirstDefender RMX Support ‐ 5 Years 5 Year Extension of Support $     14,430.23 334519 820‐00237‐R X FirstDefender RMX Software‐Only ‐ 1 Year FirstDefender RMX Softw are Only,Application and Library $       2,679.90 334519 820‐00316‐0 1 FirstDefender RMX support extension FirstDefender RMX One Year s upport extension between year 6 and 11 $       3,064.08 334519 820‐00107‐R X FirstDefender RMX Warranty ‐ 1 Year 1 Year Extension of Warranty $       2,679.90 334519 820‐00110‐R X FirstDefender RMX Warranty ‐ 2 Years 2 Year Extension of Warrant y $       5,645.59 334519 820‐00023‐R X FirstDefender RMX Warranty ‐ 3 Years 3 Year Extension of Warrant y $       9,463.98 334519 820‐00113‐R X FirstDefender RMX Warranty ‐ 4 Years 4 Year Extension of Warrant y $     13,399.50 334519 820‐00116‐R X FirstDefender RMX Warranty ‐ Years 4 & 5 2 Year Extension of War ranty for Years 4 & 5 $       8,620.65 334519 820‐00125‐R X FirstDefender RMX Warranty ‐ Year 4 or 5 1 Year Extension of War ranty for Year 4 $       4,563.32 334519 820‐00130‐R X FirstDefender RMX Warranty ‐ 5 years 5 Year Extension of Warrant y $     17,381.86 334519 820‐00315‐0 1 FirstDefender RMX warranty extension 1 Year Extension of Warran ty between year 6 and 11 $       3,654.41 334519 820‐00105‐RX FirstDefender RMX
Warranty/Support ‐ 1 Year
1 Year Extension of Warranty & Support $       6,699.75 334519 820‐00108‐RX FirstDefender RMX
Warranty/Support ‐ 2 Years
2 Year Extension of Warranty & Support $     12,275.06 334519 820‐00021‐RX FirstDefender RMX
Warranty/Support ‐ 3 Years
3 Year Extension of Warranty & Support $     17,335.01 334519 820‐00111‐RX FirstDefender RMX
Warranty/Support ‐ 4 Years
4 Year Extension of Warranty & Support $     21,551.64 334519 820‐00128‐RX FirstDefender RMX
Warranty/Support ‐ 5 Years
5 Year Extension of Warranty & Support $     25,206.05 334519 820‐00131‐RX FirstDefender RMX
Warranty/Support/Training ‐ 1 Year
1 Year Extension of Warranty and Support, and (1) 4 hour On‐Site Refresher Training Class at end of first year
$     10,354.16
334519 820‐00132‐RX FirstDefender RMX
Warranty/Support/Training ‐ 2 Years
2 Year Extension of Warranty and Support, and (2) 4 hour On‐Site Refresher Training Classes at end of first year
$     16,070.03
334519 820‐00133‐RX FirstDefender RMX
Warranty/Support/Training ‐ 3 Years
3 Year Extension of Warranty and Support, and (3) 4 hour On‐Site Refresher Training Classes at end of first year
$     21,083.12
334519 820‐00134‐RX FirstDefender RMX
Warranty/Support/Training ‐ 4 Years
4 Year Extension of Warranty and Support, and (4) 4 hour On‐Site Refresher Training Classes at end of first year
$     25,112.34
334519 820‐00135‐RX FirstDefender RMX
Warranty/Support/Training ‐ 5 Years
5 Year Extension of Warranty and Support, and (5) 4 hour On‐Site Refresher Training Classes at end of first year
$     28,766.75
334519 820‐00123‐0 1 FirstDefender RMX On‐Site Training On‐site Training (expires 9 m onths after purchase) ‐ up to 10 attendees per customer $       4,057.33 334519 800‐00791‐01 TruDefender FTX S1, English, Gray Boot TruDefe nder FTX‐ Rugged handheld FTIR chemical identification system. Including 1 year warranty, 1 year support, On‐site Training (one 4‐hour course per instrument for up to 10 students; expires 9 months after date of purchase)
$     67,559.70
334519 800‐00792‐01 TruDefender FTX S2, English, Gray Boot TruDefe nder FTX ‐ Rugged handheld FTIR chemical identification system. Product features:
lightweight, rugged and water sealed design; Anvil sampling capability; and DecisionEngine mixture analysis software.  Package includes: 2 year Warranty; 2 year Support; and On‐site Training (one 4‐hour course per instrument for up to 10 students; expires 9 months after date of purchase).
$     70,183.38
334519 800‐00793‐01 TruDefender FTX S3, English, Gray Boot TruDefe nder FTX ‐ Rugged handheld FTIR chemical identification system. Product features:
lightweight, rugged and water sealed design; Anvil sampling capability; and DecisionEngine mixture analysis software.  Package includes: 3 year Warranty; 3 year Support; and On‐site Training (one 4‐hour course per instrument for up to 10 students; expires 9 months after date of purchase).
$     75,149.62
FirstDefender RMX Support
FirstDefender RMX Warranty
FirstDefender RMX Warranty/Support
FirstDefender RMX Warranty/Support/Training
FirstDefender RMX Training
TruDefender FTX Instrument (Gray Boot)
FirstDefender RMX Instrument (Gray Boot)
FirstDefender RM Training
GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 7 ends

Thermo Scientific Portable Analytical Instruments, Inc.

Authorized FAS GSA Schedule Pricelist
SIN Part no Product Name Product Description GSA
Price
334519 800‐00794‐01 TruDefender FTX S4, English, Gray Boot TruDefe nder FTX ‐ Rugged handheld FTIR chemical identification system. Product features:
lightweight, rugged and water sealed design; Anvil sampling capability; and DecisionEngine mixture analysis software.  Package includes: 4 year Warranty; 4 year Support; and On‐site Training (one 4‐hour course per instrument for up to 10 students; expires 9 months after date of purchase).
$     79,085.14
334519 800‐00795‐01 TruDefender FTX S5, English, Gray Boot TruDefe nder FTX ‐ Rugged handheld FTIR chemical identification system. Product features:
lightweight, rugged and water sealed design; Anvil sampling capability; and DecisionEngine mixture analysis software.  Package includes: 5 year Warranty; 5 year Support; and On‐site Training (one 4‐hour course per instrument for up to 10 students; expires 9 months after date of purchase).
$     86,487.66
334519 800‐03002‐01 TruDefender FTX S2‐T, English, Gray Boot TruDe fender FTX ‐ Rugged handheld FTIR chemical identification system. Product features:
lightweight, rugged and water sealed design; Anvil sampling capability; and DecisionEngine mixture analysis software.  Package includes: 2 year Warranty; 2 year Support.  This part number does not include on‐site training.
$     71,495.21
334519 800‐00801‐01 TruDefender FTX S1, English, Orange Boot TruDe fender FTX ‐ Rugged handheld FTIR chemical identification system. Product features:
lightweight, rugged and water sealed design; Anvil sampling capability; and DecisionEngine mixture analysis software.  Package includes: 1 year Warranty; 1 year Support; and On‐site Training (one 4‐hour course per instrument for up to 10 students; expires 9 months after date of purchase).
$     67,559.70
334519 800‐00802‐01 TruDefender FTX S2, English, Orange Boot TruDe fender FTX ‐ Rugged handheld FTIR chemical identification system. Product features:
lightweight, rugged and water sealed design; Anvil sampling capability; and DecisionEngine mixture analysis software.  Package includes: 2 year Warranty; 2 year Support; and On‐site Training (one 4‐hour course per instrument for up to 10 students; expires 9 months after date of purchase).
$     69,714.86
334519 800‐00803‐01 TruDefender FTX S3, English, Orange Boot TruDe fender FTX ‐ Rugged handheld FTIR chemical identification system. Product features:
lightweight, rugged and water sealed design; Anvil sampling capability; and DecisionEngine mixture analysis software.  Package includes: 3 year Warranty; 3 year Support; and On‐site Training (one 4‐hour course per instrument for up to 10 students; expires 9 months after date of purchase).
$     75,149.62
334519 800‐00804‐01 TruDefender FTX S4, English, Orange Boot TruDe fender FTX ‐ Rugged handheld FTIR chemical identification system. Product features:
lightweight, rugged and water sealed design; Anvil sampling capability; and DecisionEngine mixture analysis software.  Package includes: 4 year Warranty; 4 year Support; and On‐site Training (one 4‐hour course per instrument for up to 10 students; expires 9 months after date of purchase).
$     79,085.14
334519 800‐00805‐01 TruDefender FTX S5, English, Orange Boot TruDe fender FTX ‐ Rugged handheld FTIR chemical identification system. Product features:
lightweight, rugged and water sealed design; Anvil sampling capability; and DecisionEngine mixture analysis software.  Package includes: 5 year Warranty; 5 year Support; and On‐site Training (one 4‐hour course per instrument for up to 10 students; expires 9 months after date of purchase).
$     86,487.66
334519 820‐00106‐F T TruDefender FT/FTi/FTX Support ‐ 1 Year 1 Year Extension of Supp ort $       3,973.00 334519 820‐00109‐F T TruDefender FT/FTi/FTX Support ‐ 2 Years 2 Year Extension of Sup port $       7,847.61 334519 820‐00022‐F T TruDefender FT/FTi/FTX Support ‐ 3 Years 3 Year Extension of Sup port $     11,103.78 334519 820‐00112‐F T TruDefender FT/FTi/FTX Support ‐ 4 Years 4 Year Extension of Sup port $     13,212.09 334519 820‐00129‐F T TruDefender FT/FTi/FTX Support ‐ 5 Years 5 Year Extension of Sup port $     14,711.34 334519 820‐00237‐FT TruDefender FT/FTi/FTX Software‐Only ‐ 1 Year
TruDefender FT/FTi Software Only,Application and Library $        2,736.12 334519 820‐00107‐F T TruDefender FT/FTi/FTX Warranty ‐ 1 Year 1 Year Extension of War ranty $       2,558.09 334519 820‐00110‐F T TruDefender FT/FTi/FTX Warranty ‐ 2 Years 2 Year Extension of Wa rranty $       5,833.00 334519 820‐00023‐F T TruDefender FT/FTi/FTX Warranty ‐ 3 Years 3 Year Extension of Wa rranty $       9,463.98 334519 820‐00113‐F T TruDefender FT/FTi/FTX Warranty ‐ 4 Years 4 Year Extension of Wa rranty $     13,633.75 334519 820‐00116‐FT TruDefender FT/FTi/FTX
Warranty ‐ Years 4 & 5
2 Year Extension of Warranty for Years 4 & 5 $       8,714.36 334519 820‐00125‐FT TruDefender FT/FTi/FTX
Warranty ‐ Year 4 or 5
1 Year Extension of Warranty for Year 4 $       4,478.99 334519 820‐00130‐FT TruDefender FT/FTi/FTX
Warranty ‐ 5 Years
5 Year Extension of Warranty $     17,662.97
334519 820‐00319‐0 1 TruDefender FTX warranty extension TruDefender FTX One Year warr anty extension between year 6 and 11 $       3,682.52 334519 820‐00321‐0 1 TruDefender FTXi warranty extension TruDefender FTXi One Year w arranty extension between year 6 and 11 $       3,673.15 334519 820‐00105‐FT TruDefender FT/FTi/FTX
Warranty/Support ‐ 1 Year
1 Year Extension of Warranty & Support $       5,879.85 334519 820‐00108‐FT TruDefender FT/FTi/FTX
Warranty/Support ‐ 2 Years
2 Year Extension of Warranty & Support $     12,556.17 334519 820‐00021‐FT TruDefender FT/FTi/FTX
Warranty/Support ‐ 3 Years
3 Year Extension of Warranty & Support $     17,616.12 334519 820‐00111‐FT TruDefender FT/FTi/FTX
Warranty/Support ‐ 4 Years
4 Year Extension of Warranty & Support $     21,739.04 334519 820‐00128‐FT TruDefender FT/FTi/FTX
Warranty/Support ‐ 5 Years
5 Year Extension of Warranty & Support $     25,674.56 TruDefender FTX Instrument (Orange Boot)
TruDefender FT/FTi Support
TruDefender FT/FTi Warranty/Support
TruDefender FT/FTi Warranty
GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 8 ends

Thermo Scientific Portable Analytical Instruments, Inc.

Authorized FAS GSA Schedule Pricelist
SIN Part no Product Name Product Description GSA
Price
334519 820‐00320‐0 1 TruDefender FTX support extension TruDefender FTX One Year supp ort extension between year 6 and 11 $       3,110.93 334519 820‐00322‐0 1 TruDefender FTXi support extension TruDefender FTXi One Year su pport extension between year 6 and 11 $       3,148.41 334519 820‐00131‐FT TruDefender FT/FTi/FTX
Warranty/Support/Training ‐ 1 Year
1 Year Extension of Warranty and Support, and (1) 4 hour On‐Site Refresher Training Class $     10,494.71 334519 820‐00132‐FT TruDefender FT/FTi/FTX
Warranty/Support/Training ‐ 2 Years
2 Year Extension of Warranty and Support, and (2) 4 hour On‐Site Refresher Training Classes $     16,304.28 334519 820‐00133‐FT TruDefender FT/FTi/FTX
Warranty/Support/Training ‐ 3 Years
3 Year Extension of Warranty and Support, and (3) 4 hour On‐Site Refresher Training Classes $     21,551.64 334519 820‐00134‐FT TruDefender FT/FTi/FTX
Warranty/Support/Training ‐ 4 Years
4 Year Extension of Warranty and Support, and (4) 4 hour On‐Site Refresher Training Classes $     25,299.75 334519 820‐00135‐FT TruDefender FT/FTi/FTX
Warranty/Support/Training ‐ 5 Years
5 Year Extension of Warranty and Support, and (5) 4 hour On‐Site Refresher Training Classes $     29,422.67 334519 820‐00104‐0 1 TruDefender FT/FTi/FTX On‐site Training On‐site Training (expire s 9 months after purchase) ‐ up to 10 attendees per customer $       4,010.48 334519 800‐03091‐01 Handheld Chemical ID Kit, FTX S1 + RM S1, English, Gray Boot
FTX & RM Combo Kit (1 Year W/S) $   123,125.44
334519 800‐03092‐01 Handheld Chemical ID Kit, FTX S2 + RM S2, English, Gray Boots
FTX & RM Combo Kit (2 Year W/S) $   133,151.64
334519 800‐03093‐01 Handheld Chemical ID Kit, FTX S3 + RM S3, English, Gray Boots
FTX & RM Combo Kit (3 Year W/S) $   144,302.27
334519 800‐03094‐01 Handheld Chemical ID Kit, FTX S4 + RM S4, English, Gray Boots
FTX & RM Combo Kit (4 Year W/S) $   151,985.89
334519 800‐03095‐01 Handheld Chemical ID Kit, FTX S5 + RM S5, English, Gray Boots
FTX & RM Combo Kit (5 Year W/S) $   159,856.93
334519 800‐03101‐01 Handheld Chemical ID Kit, FTX S1 + RM S1, English, Orange Boots
FTX & RM Combo Kit (1 Year W/S) $   123,125.44
334519 800‐03102‐01 Handheld Chemical ID Kit, FTX S2 + RM S2, English, Orange Boots
FTX & RM Combo Kit (2 Year W/S) $   133,151.64
334519 800‐03103‐01 Handheld Chemical ID Kit, FTX S3 + RM S3, English, Orange Boots
FTX & RM Combo Kit (3 Year W/S) $   144,302.27
334519 800‐03104‐01 Handheld Chemical ID Kit, FTX S4 + RM S4, English, Orange Boots
FTX & RM Combo Kit (4 Year W/S) $   151,985.89
334519 800‐03105‐01 Handheld Chemical ID Kit, FTX S5 + RM S5, English, Orange Boots
FTX & RM Combo Kit (5 Year W/S) $   159,856.93
334519 800‐03081‐01 Handheld Chemical ID Kit, FTX S1 + RMX S1, English, Gray Boots
FTX & RMX Combo Kit (1 Year W/S) $   129,872.04
334519 800‐03082‐01 Handheld Chemical ID Kit, FTX S2 + RMX S2, English, Gray Boots
FTX & RMX Combo Kit (2 Year W/S) $   141,022.67
334519 800‐03083‐01 Handheld Chemical ID Kit, FTX S3 + RMX S3, English, Gray Boots
FTX & RMX Combo Kit (3 Year W/S) $   149,830.73
334519 800‐03084‐01 Handheld Chemical ID Kit, FTX S4 + RMX S4, English, Gray Boots
FTX & RMX Combo Kit (4 Year W/S) $   157,608.06
334519 800‐03085‐01 Handheld Chemical ID Kit, FTX S5 + RMX S5, English, Gray Boots
FTX & RMX Combo Kit (5 Year W/S) $   165,385.39
334519 800‐03111‐01 Handheld Chemical ID Kit, FTXi S1 + RMX S1, English, Gray Boots
FTXi & RMX Combo Kit (1 Year W/S) $   130,996.47
334519 800‐03112‐01 Handheld Chemical ID Kit, FTXi S2 + RMX S2, English, Gray Boots
FTXi & RMX Combo Kit (2 Year W/S) $   143,177.83
334519 800‐03113‐01 Handheld Chemical ID Kit, FTXi S3 + RMX S3, English, Gray Boots
FTXi & RMX Combo Kit (3 Year W/S) $   151,985.89
334519 800‐03114‐01 Handheld Chemical ID Kit, FTXi S4 + RMX S4, English, Gray Boots
FTXi & RMX Combo Kit (4 Year W/S) $   160,981.36
334519 800‐03115‐01 Handheld Chemical ID Kit, FTXi S5 + RMX S5, English, Gray Boots
FTXi & RMX Combo Kit (5 Year W/S) $   167,540.55
Gemini
334519 800‐05011‐01 Gemini S1, English, Gray Boot Gemini: Rugged h andheld system integrating Raman and FTIR spectroscopy for identification of unknown solid and liquid chemicals and explosives. Including 1 year Warranty, 1 year Support, and On‐Site Training within the Continental United States (CONUS; One 4‐hour course per instrument for up to 12 students. Expires 9 months after date of purchase). $   117,409.57
334519 800‐05012‐01 Gemini S2, English, Gray Boot Gemini: Rugged h andheld system integrating Raman and FTIR spectroscopy for identification of unknown solid and liquid chemicals and explosives. Including 2 years Warranty, 2 years Support, and On‐Site Training within the Continental United States (CONUS; One 4‐hour course per instrument for up to 12 students. Expires 9 months after date of purchase). $   125,655.42
TruDefender FTXi, FirstDefender RM Combination Kits (Gray Boots) TruDefender FT/FTi Warranty/Support/Training
TruDefender FT/FTi Training
TruDefender FTX, FirstDefender RM Combination Kits (Gray Boots) TruDefender FTX, FirstDefender RM Combination Kits (Orange Boots) TruDefender FTX, FirstDefender RMX Combination Kits (Gray Boots) GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 9 ends

Thermo Scientific Portable Analytical Instruments, Inc.

Authorized FAS GSA Schedule Pricelist
SIN Part no Product Name Product Description GSA
Price
334519 800‐05013‐01 Gemini S3, English, Gray Boot Gemini: Rugged h andheld system integrating Raman and FTIR spectroscopy for identification of unknown solid and liquid chemicals and explosives. Including 3 years Warranty, 3 years Support, and On‐Site Training within the Continental United States (CONUS; One 4‐hour course per instrument for up to 12 students. Expires 9 months after date of purchase). $   135,962.72
334519 800‐05014‐01 Gemini S4, English, Gray Boot Gemini: Rugged h andheld system integrating Raman and FTIR spectroscopy for identification of unknown solid and liquid chemicals and explosives. Including 4 years Warranty, 4 years Support, and On‐Site Training within the Continental United States (CONUS; One 4‐hour course per instrument for up to 12 students. Expires 9 months after date of purchase). $   142,990.43
334519 800‐05015‐01 Gemini S5, English, Gray Boot Gemini: Rugged h andheld system integrating Raman and FTIR spectroscopy for identification of unknown solid and liquid chemicals and explosives. Including 5 years Warranty, 5 years Support, and On‐Site Training within the Continental United States (CONUS; One 4‐hour course per instrument for up to 12 students. Expires 9 months after date of purchase). $   150,205.54
334519 820‐00237‐GM Gemini Software‐Only ‐ 1 Year Gemini Software Only,Application and Library $       2,492.49 334519 820‐05071‐01 Gemini Support ‐ 1 Year Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision. $       5,458.19
334519 820‐05072‐01 Gemini Support ‐ 2 Years Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision. $       9,065.74
334519 820‐05073‐01 Gemini Support ‐ 3 Years Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision. $     12,696.73
334519 820‐05074‐01 Gemini Support ‐ 4 Years Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision. $     16,304.28
334519 820‐05075‐01 Gemini Support ‐ 5 Years Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision. $     19,958.69
334519 820‐05081‐01 Gemini Training,On‐Site,up to 12
Students,CONUS
On‐Site Training within the Continental United States (CONUS). One 4‐hour course for up to 12 students. Expires 9 months after date of purchase.
$       4,141.66
334519 820‐05101‐01 Gemini Warranty/Support/Training ‐ 1 year 1 Ye ar Extension of Warranty and Support, and one (1) 4‐hour On‐Site Refresher Training Class for up to 12 Students. Hardware Warranty. Products returned to the factory will be quickly repaired and returned after receipt. Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage.

Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision. On‐Site Refresher Training within the Continental United States (CONUS; One 4‐ hour course for up to 12 students. Expires 9 months after date of purchase). $ 13,774.31
334519 820‐05102‐01 Gemini Warranty/Support/Training ‐ 2 years 2 Y ear Extension of Warranty and Support, and two (2) 4‐hour On‐Site Refresher Training Classes for up to 12 Students. Hardware Warranty. Products returned to the factory will be quickly repaired and returned after receipt. Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision. On‐Site Refresher Training within the Continental United States (CONUS; One 4‐hour course for up to 12 students. Expires 9 months after date of purchase)
$ 21,270.53
GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 10 ends

Thermo Scientific Portable Analytical Instruments, Inc.

Authorized FAS GSA Schedule Pricelist
SIN Part no Product Name Product Description GSA
Price
334519 820‐05103‐01 Gemini Warranty/Support/Training ‐ 3 years 3 Y ear Extension of Warranty and Support, and three (3) 4‐hour On‐Site Refresher Training Classes for up to 12 Students. Hardware Warranty. Products returned to the factory will be quickly repaired and returned after receipt. Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision. On‐Site Refresher Training within the Continental United States (CONUS; One 4‐hour course for up to 12 students. Expires 9 months after date of purchase)
$     27,736.02
334519 820‐05104‐01 Gemini Warranty/Support/Training ‐ 4 years 4 Y ear Extension of Warranty and Support, and four (4) 4‐hour On‐Site Refresher Training Classes for up to 12 Students. Hardware Warranty. Products returned to the factory will be quickly repaired and returned after receipt. Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision. On‐Site Refresher Training within the Continental United States (CONUS; One 4‐hour course for up to 12 students. Expires 9 months after date of purchase)
$     33,264.48
334519 820‐05105‐01 Gemini Warranty/Support/Training ‐ 5 years 5 Y ear Extension of Warranty and Support, and five (5) 4‐hour On‐Site Refresher Training Classes for up to 12 Students. Hardware Warranty. Products returned to the factory will be quickly repaired and returned after receipt. Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision. On‐Site Refresher Training within the Continental United States (CONUS; One 4‐hour course for up to 12 students. Expires 9 months after date of purchase)
$     37,855.92
334519 820‐05111‐01 Gemini Warranty/Support ‐ 1 Year Hardware Warr anty. Products returned to the factory will be quickly repaired and returned after receipt. Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision.
$     10,213.60
334519 820‐05112‐01 Gemini Warranty/Support ‐ 2 Years Hardware War ranty. Products returned to the factory will be quickly repaired and returned after receipt. Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision.
$     17,428.72
334519 820‐05113‐01 Gemini Warranty/Support ‐ 3 Years Hardware War ranty. Products returned to the factory will be quickly repaired and returned after receipt. Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision.
$     24,550.13
334519 820‐05114‐01 Gemini Warranty/Support ‐ 4 Years Hardware War ranty. Products returned to the factory will be quickly repaired and returned after receipt. Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision.
$     30,828.21
334519 820‐05115‐01 Gemini Warranty/Support ‐ 5 Years Hardware War ranty. Products returned to the factory will be quickly repaired and returned after receipt. Customer and Software Support. Customer Support Center is available 24/7/365. Staff scientists are on call 24/7/365 to provide comprehensive Reachback support, from initial assessment to detailed spectral analysis. The latest software and library updates, user guides and training decks are available for easy download from our Customer Support webpage. Chemical library is specifically created using Thermo Scientific instruments, resulting in optimized analysis precision.
$     35,513.35
334519 820‐05121‐01 Gemini Warranty ‐ 1 Year Hardware Warranty. Pr oducts returned to the factory will be quickly repaired and returned after receipt.
$       4,919.40
334519 820‐05122‐01 Gemini Warranty ‐ 2 Years Hardware Warranty. P roducts returned to the factory will be quickly repaired and returned after receipt.
$     10,166.75
334519 820‐05123‐01 Gemini Warranty ‐ 3 Years Hardware Warranty. P roducts returned to the factory will be quickly repaired and returned after receipt.
$     16,397.98
GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 11 ends

Thermo Scientific Portable Analytical Instruments, Inc.

Authorized FAS GSA Schedule Pricelist
SIN Part no Product Name Product Description GSA
Price
334519 820‐05124‐01 Gemini Warranty ‐ 4 Years Hardware Warranty. P roducts returned to the factory will be quickly repaired and returned after receipt.
$     23,800.50
334519 820‐05125‐01 Gemini Warranty ‐ 5 years Hardware Warranty. P roducts returned to the factory will be quickly repaired and returned after receipt.
$     31,577.83
334519 820‐05131‐01 Gemini Warranty ‐ Year 4 or 5 Hardware Warrant y. Products returned to the factory will be quickly repaired and returned after receipt.
$       8,316.12
334519 820‐05132‐01 Gemini Warranty ‐ Years 4 & 5 Hardware Warrant y. Products returned to the factory will be quickly repaired and returned after receipt.
$     15,742.07
334519 810‐02351‐0 1 Gemini ‐ HazMaster G3 S/W License Key Gemini ‐ HazMaster G3 S/W License Key $       3,729.37 334519 820‐00323‐0 1 Gemini warranty extension Gemini One Year warranty extension be tween year 6 and 11 $       6,512.34 334519 820‐00324‐0 1 Gemini support extension Gemini One Year support extension betwe en year 6 and 11 $       4,169.77 334519 800‐05261‐01 Gemini & SPRD‐ER Bundle ‐ 1 Year
Warranty/Support (Gemini Only)
Gemini: Rugged handheld system integrating Raman and FTIR spectroscopy for the identification of unknown solid and liquid chemicals and explosives. Including 1 year Warranty and Support, and On‐Site Training within the Continental United States (CONUS; One 4‐hour course per instrument for up to 12 students. Expires 9 months after the date of purchase). RadEye SPRD‐ER:

Spectroscopic personal radiation detector for emergency response professionals, the package includes Lutetium Test Adapter, Desktop holder + USB connection cable, Software package RadEye.exe + RadEyeSpectra, Holster and spare AAA batteries $ 102,604.53
334519 800‐05262‐01 Gemini & SPRD‐ER Bundle ‐ 2 Year
Warranty/Support (Gemini Olnly)
Gemini: Rugged handheld system integrating Raman and FTIR spectroscopy for the identification of unknown solid and liquid chemicals and explosives. Including 2 year Warranty and Support, and On‐Site Training within the Continental United States (CONUS; One 4‐hour course per instrument for up to 12 students. Expires 9 months after the date of purchase). RadEye SPRD‐ER:

Spectroscopic personal radiation detector for emergency response professionals, the package includes Lutetium Test Adapter, Desktop holder + USB connection cable, Software package RadEye.exe + RadEyeSpectra, Holster and spare AAA batteries $ 110,569.27
334519 800‐05263‐01 Gemini & SPRD‐ER Bundle ‐ 3 Year
Warranty/Support (Gemini Only)
Gemini: Rugged handheld system integrating Raman and FTIR spectroscopy for the identification of unknown solid and liquid chemicals and explosives. Including 3 year Warranty and Support, and On‐Site Training within the Continental United States (CONUS; One 4‐hour course per instrument for up to 12 students. Expires 9 months after the date of purchase). RadEye SPRD‐ER:

Spectroscopic personal radiation detector for emergency response professionals, the package includes Lutetium Test Adapter, Desktop holder + USB connection cable, Software package RadEye.exe + RadEyeSpectra, Holster and spare AAA batteries $ 117,690.68
334519 800‐05264‐01 Gemini & SPRD‐ER Bundle ‐ 4 Year
Warranty/Support (Gemini Only)
Gemini: Rugged handheld system integrating Raman and FTIR spectroscopy for the identification of unknown solid and liquid chemicals and explosives. Including 4 year Warranty and Support, and On‐Site Training within the Continental United States (CONUS; One 4‐hour course per instrument for up to 12 students. Expires 9 months after the date of purchase). RadEye SPRD‐ER:

Spectroscopic personal radiation detector for emergency response professionals, the package includes Lutetium Test Adapter, Desktop holder + USB connection cable, Software package RadEye.exe + RadEyeSpectra, Holster and spare AAA batteries $ 120,126.95
334519 800‐05265‐01 Gemini & SPRD‐ER Bundle ‐ 5 Year
Warranty/Support (Gemini Only)
Gemini: Rugged handheld system integrating Raman and FTIR spectroscopy for the identification of unknown solid and liquid chemicals and explosives. Including 5 year Warranty and Support, and On‐Site Training within the Continental United States (CONUS; One 4‐hour course per instrument for up to 12 students. Expires 9 months after the date of purchase). RadEye SPRD‐ER:

Spectroscopic personal radiation detector for emergency response professionals, the package includes Lutetium Test Adapter, Desktop holder + USB connection cable, Software package RadEye.exe + RadEyeSpectra, Holster and spare AAA batteries $ 126,873.55
GS-07F-6099R
Effective through Modification PS-0125, dated February 7, 2023

Page 12 ends

City of Gardena
Gardena City Council Meeting

AGENDA REPORT SUMMARY
Agenda Item No. 16.A
Section: DEPARTMENTAL

ITEMS - PUBLIC WORKS
Meeting Date: June 27, 2023

TO: THE HONORABLE MAYOR AND MEMBERS OF THE GARDENA CITY COUNCIL AGENDA TITLE:

Approve the Fencing Replacement for the Baseball Diamonds at Rowley Park in the amount of $37,983 for Fiscal Year 2023-2024 COUNCIL ACTION REQUIRED:

Staff Recommendation: Approve the Fencing Replacement for the Baseball Diamonds at Rowley Park in the amount of $37,983 for Fiscal Year 2023-2024 RECOMMENDATION AND STAFF SUMMARY:

The fencing around baseball diamonds one (1), two (2), three (3) and four (4) were installed over 20 years ago. The life span for the fence is 10 years. The fencing for the baseball field has normal wear and tera from the hardballs that are hit against the fence, children climbing on it and weather damage. Staff has made ongoing repairs to the existing fence, but the elasticity of the fence has been stretched out and has become unrepairable.

The following three (3) bids were received from California Fence & Supply Co., Innovative Fence Inc. and Lobby Traffic Systems Inc.

Company
Bid

1. California Fence & Supply Co.
$37,983

2. Innovative Fence Inc.
$38,723

3. Lobby Traffic Systems Inc.
$54,650

California Fence & Supply Co. was the lowest responsible bidder and had a bid of $37,983.

They are licensed in the State of California and have good and verified records of projects with various municipalities in southern California. The project is anticipated to be completed by July 2023.

Staff recommends that the City Council approve the fencing replacement for the baseball diamonds at Rowley Park.

FINANCIAL IMPACT/COST:

Fiscal Year 2023-2024-Deferred Maintenance Fund $37,983 ATTACHMENTS:

California Fence & Supply Co. Bid
Innovative Fence Inc. Bid.pdf
Lobby Traffic Systems Inc Bid.pdf

APPROVED:
___________________________________
Clint Osorio, City Manager
MAP
DATE
email*
Ph.

Cell
FAX
Customer:

Billing:

Installation: Ask For
ESTIMATES ONLY GOOD FOR 30 DAYS FROM THE ABOVE DATE.

Customer 6/3/2023Representative
CALIFORNIA FENCE & SUPPLY:

SEE ATTACHED PAGE FOR TERMS & CONDITIONS OF THIS CONTRACT - ALL ESTIMATES SUBJECT TO APPROVAL BY CALIFORNIA FENCE & SUPPLY CO.

Cesar Duron
CUSTOMER SIGNATURE:

Date:

TERM: 50% DOWN * BALANCE ON COMPLETION * DELINQUENT IN 10 DAYS * ALL OPENING ORDERS C.O.D. $37,983.00TOTAL:

PAID DOWN:

BALANCE DUE:

Please Sign and Fax both Proposal and the
Terms and Conditions to start work.

Light sand and paint all posts and horizontal railing.

Damage Posts, Top Rail, Middle Rail and Bottom Rail.

Prevailing Wages have been apllied
Any Missing Top, Middle or Bottom Rail.

Replace
1700 W 162Nd St Gardena Ca 90248
Install
786 x 9'6'' Height 9 Gauge Chain Link Fabric
Gabriel GonzalesSame
*@gmail.com
License # 794037
4/25/2023
562.846.0920
Gardena, CA, 90248
City Of Gardena
17423 S Figueroa St.,
Fx: (310) 323-5220
Ph: (310) 323-3623
**CHAIN LINK-ORNAMENTAL IRON-ELECTRIC GATES-REPAIRS-SUPPLIES**

www.lobbytraffic.com
Office Phone: (800) 486-8606
Email Us: [email protected]
CA License #578412 Est. 1982
DIR#1000010804
Lobby Traffic Systems Inc
8583 Irvine Center Drive #10
Irvine, CA 92618
(800) 486-8606
[email protected]
Estimate

ADDRESS
City Of Gardena
1717 W. 162nd Street
Gardena, CA 90247

SHIP TO
Rawley Park
Gardena, CA
ESTIMATE # 17828
DATE 05/09/2023
EXPIRATION DATE 06/30/2023

ACTIVITY QTY RATE AMOUNT
Chain Link Fence
Remove 900LF x 12' High Existing Chain Link Fence & Damaged Rails Install New 900LF x 12' High Chain Link Fence With Middle & Bottom Rails Adjust Existing Rails & Re-Connect
1 53,000.00 53,000.00

SUBTOTAL 53,000.00
TAX 0.00
SHIPPING 1,650.00
TOTAL $54,650.00
Accepted By Accepted Date

City of Gardena
Gardena City Council Meeting

AGENDA REPORT SUMMARY
Agenda Item No. 18.A
Section: DEPARTMENTAL

ITEMS - TRANSPORTATION
Meeting Date: June 27, 2023

TO: THE HONORABLE MAYOR AND MEMBERS OF THE GARDENA CITY COUNCIL AGENDA TITLE:

Approve Contract with RideCo for On-Demand Microtransit Software in the amount of $635,240 and a Project Total of $698,764
COUNCIL ACTION REQUIRED:

Staff Recommendation: Approve Contract
RECOMMENDATION AND STAFF SUMMARY:

As recommended by the Line-by-Line Analysis conducted in 2018, GTrans is pursuing an On- Demand Microtransit Service to provide a transit accessible community route within the City of Gardena’s boundaries. Microtransit is a flexible, demand-responsive transportation service that integrates technology enabled software for on-demand trip planning on smaller vehicles, similar to Uber and Lyft. GTrans envisions Microtransit to serve major destinations in Gardena such as City Parks, Shopping Centers, Local Casinos, Libraries, The Civic Center, Senior Residences, Hospitals, and connection points to other transit lines. GTrans hopes to improve the community’s overall transportation system by offering passengers and residents a convenient, efficient, and cost-effective mode of transportation that complements GTrans' existing services. By providing flexible transit options, GTrans aims to enhance mobility, reduce congestion, and promote sustainable transportation choices.

The new software will also allow GTrans to comingle the on-demand Microtransit service with its current Special Transit service, which is a special curb-to-curb transportation for elderly and disabled residents of Gardena, Hawthorne, Alondra Park and Del Aire. Presently, Special Transit service can only be reserved in advance by phone and scheduled by a single dispatcher using pen and paper. The implementation of Microtransit will not only transform Special Transit service to be a fully automated scheduling and dispatching solution, but also provide additional features such as booking via website and smartphone applications. Phone reservations through GTrans' customer service staff will continue to be available for customers. Through co-mingling, a single vehicle fleet can carry both Microtransit and Special Transit passengers, delivering a seamless riding experience to each passenger.

In order to successfully implement Microtransit, the deployment requires technological support from a software vendor in order to effectively manage and optimize the new service. GTrans issued a Request for Proposals (RFP) in March 2023 from qualified firms to provide Microtransit Software. The RFP was advertised using PlanetBids, which notified 269 firms, including 32 Disadvantaged Business Enterprises (DBE), 36 Minority Business Enterprises (MBE) and 28 Women Business Enterprises (WBE). In addition, the solicitation was advertised in the Daily Breeze, Gardena Valley News (GVN), Transit Talent, several professional organizations and ove
r 101 m
inority and small businesses and professional
organizations.

Following a virtual pre-proposal meeting, 5 proposals were received from qualified firms:

HBSS Connect Corp, RideCo, Spare Labs, The Routing Company, and Via Transportation.

The proposals were evaluated based on qualifications and experience, work plan and cost.

Following a comprehensive review of the proposals and reference checks, RideCo received the highest score.

With over eight years in operation, RideCo has launched over 65 on- demand services across North America, including notable clients such as Los Angeles Metro, Houston METRO, and Metropolitan Transit San Antonio. RideCo's software platform transports about 2 million passengers annually in over 200 vehicles.

This contract will be done on a time and materials basis, with a base term of two years, and three, one-year options, at a cost not to exceed $635,240. RideCo will provide their Software License cost per Revenue Mile at 0.21 cents per mile and not to exceed 60,000 miles, totaling up to $12,600 annually. GTrans also requested option pricing for a Call Center Service component, in anticipation of needing after hours customer service assistance. This option is priced at $70,720 per year with the total, five-year cost of $353,600. While included in the overall price, this option will be exercised only if necessary, and with prior approval by GTrans.

GTrans is requesting a contingency for this project of 10 percent, or an additional $63,524 to accommodate any unforeseen expenditures that may arise. Such expenditures would not be allowed unless agreed upon and approved in advance by GTrans management.

GTrans respectfully recommends that the City Council approve an award of a contract to RideCo in the amount of $635,240, and a program total not to exceed $698,764, which includes a 10 percent contingency.

FINANCIAL IMPACT/COST:

GTrans has eligible funding within the FY24 approved operating budget for this project. Costs for subsequent years will be included in future budgets for Council consideration. There is no impact to the General Fund.

ATTACHMENTS:

RFP 2022-04 Contract Package with RideCo Inc.pdf
RideCo Microtransit Software System Examples.pdf

APPROVED:
___________________________________
Clint Osorio, City Manager
Request for Proposal 2022-04 Page 1 of 10
Microtransit Software

AGREEMENT BETWEEN

THE CITY OF GARDENA
AND
RIDECO U.S. INC.

This contract, hereinafter referred to as Agreement, is entered into by and between THE CITY OF GARDENA (“City”) and RIDECO U.S. INC. (“Consultant”). Based on the mutual promises and covenants contained herein, the Parties hereto agree as follows:

1. Recitals.

A. City is desirous of obtaining Microtransit software system.

B. Consultant is qualified by virtue of experience, training, education and expertise to provide these services.

C. City has determined that the public interest, convenience and necessity require the execution of this Agreement.

2. Services.

A. The services to be performed by Consultant shall consist of the scope of services outlined in Request for Proposal 2022 -04 “Microtransit Software”, and any associated addendum, incorporated herein by reference, unless otherwise instructed by City.

B. The Services shall be performed in accordance with the Project Schedule. Consultant shall not be liable for any failure or delay in furnishing proposed services resulting from fire, explosion, flood, storm, Act of God, governmental acts, orders or regulations, hostilities, civil disturbances, strikes, labor difficulties, difficulty in obtaining parts, supplies, or shipping facilities, inability to obtain or delays in obtaining suitable material or facilities required for performance, temporary unavailability of qualified personnel, failure by City to provide appropriate access to equipment or personnel, or other causes beyond Consultant’s reasonable control.

3. Additional Services. If City determines that additional services are required to be provided by Consultant in addition to the Services set forth above, City shall authorize Consultant to perform such additional services in writing (“Additional Services”). Such Additional Services shall be specifically described and approved by City in writing prior to the per formance thereof. Consultant shall be compensated for such Additional Services in accordance with the amount agreed upon in writing by the Parties. No compensation shall be paid to Consultant for Additional Services which are not specifically approved by City in writing.

4. Agreement Administrator. For purposes of this Agreement, City designates Rachel Yoo as the Agreement Administrator who shall monitor Consultant’s performance under this Agreement. All notices, invoices or other documents shall be addressed to the Agreement Administrator, as well as all substantive issues relating to this contract. City reserves the right to change this designation upon written notice to Consultant.

5. Consultant’s Proposal. This Agreement shall include and incorporat e therein Request for Proposal 2022-04 “Microtransit Software” and Consultant’s proposal in response incorporated herein by reference. In the event of any inconsistency between the terms of the proposal and this Agreement, this Agreement shall govern.

6. Timing of Performance. Time is of the essence with respect to Consultant’s performance of DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04 Page 2 of 10
Microtransit Software
the Services required by this Agreement. Consultant shall diligently and timely pursue and complete the performance of the Services required of it by this Agreement City, in its sole discretion, may extend the time for performance of any Service.

7. Compensation. Compensation for the Services shall be billed as set forth in Exhibit C, attached hereto. The Compensation is inclusive of all costs that may be incurred by Consultant in performance of the Services, including but not limited to such items as travel, copies, delivery charges, phone charges, and facsimile charges.

8. Term of Agreement/Termination.

A. This Agreement shall be effective as of the date of execution by the City and shall remain in effect until all Services are completed or until terminated as provided for herein.

B. City may terminate this Agreement without cause by providing written notice to Consultant not less than three days prior to an effective termination date. City’s only obligation in the event of termination will be payment of fees and allowed expenses incurred up to and including the effective date of termination.

C. Unless for cause, Consultant may not terminate this Agreement.

D. Upon receipt of a termination notice, Consultant shall: (1) promptly discontinue all Services, unless the notice directs otherwise; and (2) within ten (10) days, deliver to City all files, data, reports, estimates, summaries, and such other information and materials as may have been accumulated or prepared to date by Consultant in performing the Services under this Agreement, whether completed or in progress. Consultant shall provide these documents by both hard copy and in electronic format if available. I n the event of termination for other than cause attributable to Consultant, Consultant shall be entitled to reasonable compensation for the services it performs up to the date of termination and shall be deemed released from liability for any work assigned but not completed as of the effective date of termination.

9. Invoices and Payments.

A. Payment shall be made upon receipt and approval of invoices for Services rendered. In order for payment to be made, Consultant’s invoice must include an itemization as to th e services rendered, date(s) of service, direct and/or subcontract costs, and be submitted on an official letterhead or invoice with Consultant’s name, address, and telephone number referenced.

B. The Agreement Administrator shall review the invoices to determine whether services performed and documents submitted are consistent with this Agreement. Payment shall be made within forty-five (45) days following receipt of the invoice or the Agreement Administrator shall provide Consultant with a written statement objecting to the charges and stating the reasons therefore.

C. Payment by City under this Agreement shall not be deemed a waiver of defects, even if such defects were known to City at the time of payment.

10. Records/Audit.

A. Consultant shall be responsible for ensuring accuracy and propriety of all billings and shall maintain all supporting documentation for a minimum of three (3) years from the completion date of the Services under this agreement the following records:

1. All accounts and records, including personnel, property and financial, adequate to identify and account for all costs pertaining to this Agreement and assure proper accounting for all funds.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04 Page 3 of 10
Microtransit Software

2. Records which establish that Consultant and any subconsultant who renders Services under this Agreement are in full compliance with the requirements of this Agreement and all federal, state and local laws and regulations.

3. Any additional records deemed necessary by City to assume verification of full compliance with this Agreement.

B. City shall have the right to audit Consultant’s invoices and all supporting documentation for purposes of compliance with this Agreement for a period of three years following the completion of Services under this Agreement.

C. Upon reasonable notice from City or any other governmental agency, Consultant shall cooperate fully with any audit of its billings conducted by, or of, City and shall permit access to its books, records and accounts as may be necessary to conduct such audits.

11. Successors and Assignment. This Agreement covers professional services of a specific and unique nature. Except as otherwise provided herein, Consultant shall not assign or transfer its interest in this Agreement or subcontract any services to be performed without amending this Agreement. This Agreement shall be binding upon the heirs, executors, administrators, successors and assigns of the parties hereto.

12. Change in Name, Ownership or Control. Consultant shall notify the Agreement Administrator, in writing, of any change in name, ownership or control of Consultant’s firm or subconsultant. Change of ownership or control of Consultant’s firm may require an amendment to the Agreement.

13. Key Personnel . City has relied upon the professiona l training and ability of Consultant to perform the services hereunder as a material inducement to enter into this Agreement. Consultant shall provide properly skilled professional and technical personnel to perform all services under this Agreement. In the event that City, in its sole discretion, at any time during the Agreement, desires the removal of any person or persons assigned by Consultant to perform Services pursuant to this Agreement, Consultant shall remove any such person immediately upon receiving notice from City.

14. Use of Materials.

A. City shall make available to Consultant such materials from its files as may be required by Consultant to perform Services under this Agreement. Such materials shall remain the property of City while in Consultant’s possession. Upon termination of this Agreement and payment of outstanding invoices of Consultant, or completion of work under this Agreement, Consultant shall return to City any property of City in its possession and any calculations, notes, reports, electronic files, or other materials prepared by Consultant in the course of performance of this Agreement.

B. City may utilize any material prepared or work performed by Consultant pursuant to this Agreement, including computer software, in any manner, which City deems proper without additional compensation to Consultant. Consultant shall have no responsibility or liability for any revisions, changes, or corrections made by City, or any use or reuse pursuant to this paragraph unl ess Consultant accepts such responsibility in writing.

15. Confidentiality. Consultant acknowledges that some of the material and information that may come into its possession or knowledge in connection with this Agreement or its performance may consist of information that is exempt from disclosure to the public or other unauthorized persons under either state or federal statutes ("Confidential Information"). Confidential Information includes, but is not limited to, names, addresses, Social Security numbers, e -mail addresses, telephone numbers, financial profiles, credit card infor mation, driver's license numbers, medical data, law enforcement records, agency source code or object code, agency security data, or information identifiable to an individual that DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04 Page 4 of 10
Microtransit Software
relates to any of these types of information. Consultant agrees to hold Conf idential Information in strictest confidence and not to make use of Confidential Information for any purpose other than the performance of this Agreement, to release it only to authorized employees or Sub-consultants requiring such information for the purposes of carrying out this Agreement, and not to release, divulge, publish, transfer, sell, disclose, or otherwise make the information known to any other party without City's express written consent or as provided by law. Consultant agrees to release such information or material only to employees or Sub-consultants who have signed a nondisclosure agreement, the terms of which have been previously approved by City. Consultant agrees to implement physical, electronic, and managerial safeguards to prevent unauthorized access to Confidential Information.

"Personal information" including, but not limited to, "Protected Health Information" (PHI) under Health Insurance Portability And Accountability Act (HIPAA), individuals' names, addresses, phone numbers, birth dates, and social security numbers collected, used, or acquired in connection with this Agreement shall be protected against unauthorized use, disclosure, modification or loss.

HIPAA establishes national minimum standards for the use and disclosure of certain health information.

The Consultant must comply with all HIPAA requirements and rules when determined applicable by the City. If City determines that (1) City is a "covered entity" under HIPAA, and that (2) Consultant will perform "business associate" services and activities covered under HIPAA, then at City's request, Consultant agrees to execute City's Agreement in compliance with HIPAA.

Consultant shall ensure its directors, officers, employees, Sub-consultants or agents use personal information solely for the purposes of accomplishing the services set forth herein. Consultant and its Sub-consultants agree not to release, divulge, publish, transfer, sell or otherwise make known to unauthorized persons personal information without the express written consent of the City or as otherwise required by law.

Any breach of this provision may result in termination of the Agreement and demand for return of all personal information. Moreover, Consultant will indemnify and hold the City harmless from and against all losses and damages resulting from any unauthorized or improper disclosure, dissemination or use of the information as a result, in whole or in part, of Consultant’s action or inaction.

16. Nonuse of Intellectual Property of Third Parties. Consultant shall not use, disclose or copy any intellectual property of any third parties in connection with work carried out under this Agreement, except for intellectual property for which Consultant has a license. Consultant shall indemnify and hold City harmless against all claims raised against City based upon allegations that Consultant has wrongfully used intellectual property of others in performing work for City, or that City has wrongfully used intellectual property developed by Consultant pursuant to this Agreement.

17. Ownership of Work Product. All documents or other information created, developed, or received by Consultant shall, for purposes of copyright law, be deemed worked made for hire for City by Consultant and shall be the sole property of City. Consultant shall provide City with copies of these items upon demand, and in any event, upon termination of this Agreement.

18. Legal Requirements.

A. Consultant shall secure and maintain all licenses or permits required by law, including a City business license, and shall comply with all ordinances, laws, orders, rules, and regulations pertaining to the work.

B. Consultant warrants that it shall perform the services required by this Agreement in DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04 Page 5 of 10
Microtransit Software
compliance with all applicable Federal and California employment laws, including, but not limited to, those laws related to minimum hours and wages; occupational health and safety; fair employment and employment practices; workers’ compensation; and all other Federal, State and local laws and ordinances applicable to the services required under this Agreements.

C. Consultant covenants that thee shall be no discrimination based upon race, color, creed, religion, sex, marital status, age, handicap, national origin or ancestry, or any other category forbidden by law in performance of this Agreement.

19. Conflict of Interest and Reporting.

A. Consultant shall at all times avoid conflicts of interest or the appearance of a conflict of interest in the performance of this Agreement. If required, Consultant shall comply with the City’s Conflict of Interest reporting requirements. Consultant understands that pursuant to Gardena Municipal Code sections 2.24.020H and 2.24.025G, it is forbidden to make any contribution to a candidate or committee of a candidate for a municipal office of the City, or to an officeholder, until the completion of services to be performed under this Agreement.

B. Consultant and its representatives shall refrain from lobbying City of Gardena officials, employees and representatives for the duration of this Agreement.

20. Guarantee and Warranty. Consultant warrants to City that the material, analysis, data, programs and SERVICES to be delivered or rendered hereunder will be of the kind and quality designated and will be performed by qualified personnel. Without waiver of City’s other rights or remedies, City may require Consultant to re - perform any of said services, which were not performed in accordance with these standards. Consultant shall perform the remedial services at its sole expense.

21. Insurance.

A. Commencement of Work. Consultant shall not commence work under this Agreement until it has obtained City approved insurance. Before beginning work hereunder, during the entire period of this Agreement, for any extensions hereto, and for periods after the end of this Agreement as may be indicated below, Consultant must have and maintain in place all of the insurance coverage required in this Section. Consultant’s insurance shall comply with all items specified by this Agreement.

Any subcontractors shall be subject to all of the requirements of this Section and Consultant shall be responsible to obtain evidence of insurance from each subcontractor and provide it to City before the subcontractor commences work. Alternatively, Consultant’s insurance may cover all subcontractors.

B. Insurance Company Requirements. All insurance policies used to satisfy the requirements imposed hereunder shall be issued by insurers admitted to do business in the State of California. Insurers shall have a current Best’s rating of not less than A-: VII, unless otherwise approved by City.

C. Coverage, Limits and Policy Requirements. Consultant shall maintain the types of coverage and limits indicated below:

1. Commercial General Liability Insurance - a policy for occurrence coverage for bodily injury, personal injury and property damage, including all coverage provided by and to the extent afforded by Insurance Services Office Form CG 2010 ed. 10/93 or 11/85, with no special limitations affecting City. The limit for all coverage under this policy shall be no less than one million dollars ($1,000,000.00) per occurrence.

2. General Auto Liability Insurance - a policy including all coverage provided by and to the extent afforded by Insurance Services Office form CA 0001, ed. 12/93, including hired and DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04 Page 6 of 10
Microtransit Software
non-owned autos with no special limitations affecting City. The limit for bodily injury and property damage liability shall be no less than one million dollars ($1,000,000.00) per accident.

3. Worker’s Compensation and Employer’s Liability Insurance - a policy which meets all statutory benefit requirements of the Labor Code, or other applicable law, of the State of California. The minimum coverage limits for said insurance shall be no less than one million dollars per claim. The policy shall be issued by an insurance company which is admitted to do business in the State of California and shall contain a clause that the policy may not be canceled without thirty (30) days prior written notice, return receipt requested, is mailed to City.

4. Professional Errors & Omissions - a policy with minimum limits of one million dollars ($1,000,000.00) per claim and aggregate. This policy shall be issued by an insurance company which is admitted to do business in the State of California and shall contain a clause that the policy may not be canceled until thirty (30) days written notice, unless cancelled for non-payment, then ten (10) calendar days notice shall be given, is mailed to City.

5. Policy Requirements. The policies set forth above shall comply with the following, as evidenced by the policies or endorsements to the policies:
a. The City, its appointed and elected officers, employees, agents and volunteers shall be added as additional insured to the policy. b. The insurer shall agree to provide City with thirty (30) days prior written notice, of any cancellation, non-renewal or material change in coverage, unless cancelled for non-payment, then ten (10) calendar days notice shall be given. c. For any claims with respect to the Services covered by this Agreement, Consultant’s insurance coverage shall be primary insurance as respects the City, its elected and appointed officers, employees, agents and volunteers. Any insurance or self-insurance maintained by the City, its elected and appointed officers, employees, agents and volunteers shall be excess of Consultant’s insurance and shall not contribute with it.

D. Additional Requirements. The procuring of such required policies of insurance shall not be construed to limit Consultant’s liability hereunder or to fulfill the indemnification provisions and requirements of this Agreement. There shall be no recourse against City for payment of premiums or other amounts with respect thereto. City shall notify Consultant in writing of changes in the insurance requirements. If Consultant does not deposit copies of acceptable insurance policies or endorsements with City incorporating such changes within sixty (60) days of receipt of such notice, Consultant shall be deemed in default hereunder.

E. Deductibles. Any deductible or self -insured retention over $25,000 per occurrence must be declared to and approved by City. Any deductible exceeding an amount acceptable to City shall be subject to the following changes: either the insurer shall eliminate or reduce such deductibles or self-insured retentions with respect to City, its offic ers, employees, agents and volunteers (with additional premium, if any, to be paid by Consultant); or Consultant shall provide satisfactory financial guarantee for payment of losses and related investigations, claim administration and defense expenses.

F. Verification of Compliance. Consultant shall furnish City with original policies or certificates and endorsements effecting coverage required by this Agreement. The endorsements are to be signed by a person authorized by the insurer to bind coverage on its behalf. All endorsements are to be received and approved by City before work commences. Not less than fifteen (15) days prior to the expiration date of any policy of insurance required by this Agreement, Consultant shall deliver to City a binder or certificate of insurance with respect to each renewal policy, bearing a notation evidencing DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04 Page 7 of 10
Microtransit Software
payment of the premium therefore, or accompanied by other proof of payment satisfactory to City.

Consultant shall provide full copies of any requested policies to City within three (3) days of any such request by City.

G. Termination for Lack of Required Coverage. If Consultant, for any reason, fails to have in place, at all times during the term of this Agreement, including any extension hereto, all required insurance and coverage, City may immediately obtain such coverage at Consultant’s expense and/or terminate this Agreement.

22. Indemnity.

A. Consultant assumes all risk of injury to its employees, agents, and contractors, including loss or damage to property.

B. Consultant shall defend, indemnify, and hold harmless the City, including its officials, officers, employees, and agents from and against all claims, suits, or causes of action for injury to any person or damage to any property arising out of any intentional or negligent acts or errors or omissions to act by Consultant or its agents, officers, employees, subcontractors, or independent contractor, in the performance of its obligations pursuant to this Agreement. This indemnity shall apply to all cl aims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by Consultant. This indemnity shall not apply if the claim arises out of the sole negligence or willful misconduct of City, its officers, agents, employees or volunteers.

C. No official, employee, agent or volunteer of City shall be personally liable for any default or liability under this Agreement.

23. Independent Contractor. Consultant agrees to furnish consulting services in the capacity of an independent contractor and neither Consultant nor any of its employees shall be considered to be an employee or agent of City.

24. PERS Eligibility Indemnification. In the event that Consultant or any employee, agent, or subcontractor of Consultant providing services under this Agreement claims or is determined by a court of competent jurisdiction or the California Public Employees Retirement System (PERS) to be eligible for enrollment in PERS as an employee of the City, Consultant shall indemnify, defend, and hold harmless City for the payment of any employee and/or employer contributions for PERS benefits on behalf of Consultant or its employees, agents, or subcontractors, as well as for the payment of any penalties and interest on such contributions, which would otherwise be the responsibility of City.

Notwithstanding any other agency, state or federal policy, rule, regulation, la w or ordinance to the contrary, Consultant and any of its employees, agents, and subcontractors providing service under this Agreement shall not qualify for or become entitled to, and hereby agree to waive any claims to, any compensation, benefit, or any incident of employment by City, including but not limited to eligibility to enroll in PERS as an employee of City and entitlement to any contribution to be paid by City for employer contribution and/or employee contributions for PERS benefits.

25. Notices. Any notice or communication given under this Agreement shall be effective when deposited, postage prepaid, with the United States Postal Service and addressed to the contracting parties. Name, address, telephone and facsimile numbers of the parties are as follows:

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04 Page 8 of 10
Microtransit Software

City of Gardena – GTrans
Attn: Rachel Yoo
13999 S. Western Avenue
Gardena, California, 90249
Email: [email protected]
RideCo U.S. Inc.

Attn: Cody Cornwell
10880 Wilshire Boulevard Suite 1101
Los Angeles, California, 90024
Email: [email protected]
Either party may change the information to which notice or communication is to be sent by providing advance written notice to the other party.

26. Severability. If any provision of this Agreement shall be held illegal, invalid, or unenforceable, in whole or in part, such provision shall be modified to the minimum extent necessary to make it legal, valid, and enforceable, and the legality, validity, and enforceability of the remaining provisions shall not be affected thereby.

27. Jurisdiction and Venue. This Agreement shall be deemed a contract under the laws of the State of California and for all purposes shall be interpreted in accordance with such laws. Both parties hereby agree and consent to the exclusive jurisdiction of the courts of the State of California and that the venue of any action brought hereunder shall be Los Angeles County, California.

28. Waiver. No delay or failure by either Party to exercise or enforce at any time any right or provision of this Agreement shall be considered a waiver thereof or of such Party’s right thereafter to exercise or enforce each and every right and provision of this Agreement. To be valid a waiver shall be in writing but need not be supported by consideration. No single waiver shall constitute a continuing or subsequent waiver.

29. Entire Agreement. This Agreement contains the entire understanding between City and Consultant.

Any prior agreement, promises, negotiations or representations not expressly set forth herein are of no force or effect. Subsequent modifications to this Agreement shall be eff ective only if in writing and signed by both parties. This Agreement may be signed by the parties hereto in separate counterparts, including both counterparts that are executed on paper and counterparts that are in the form of electronic signatures. Electr onic signatures include facsimile or email electronic signatures. Each executed counterpart shall be deemed an original. All counterparts, taken together, constitute the executed Agreement. If any term, condition or covenant of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions of this Agreement shall be valid and binding.

The parties hereby acknowledge and agree that electronic records and electronic signatures, as well as facsimile signatures, used in connection with the execution of this Agreement and electronic signatures, facsimile signatures or signatures transmitted by electronic mail in so -called pdf format shall be legal and binding and shall have the same full force and effect as if a paper original of this Agreement had been delivered and had been signed using a handwritten signature. City and Consultant (i) agree that an electronic signature, whether digital or encrypted, of a party to this Agreement is intended to authenticate this writing and to have the same force and effect as a manual signature, (ii) intend to be bound by the signatures (whether original, faxed or electronic) on any document sent or delivered by facsimile or, electronic mail, or other electronic means, (iii) are aware that the other party will reply on such signatures, and (iv) hereby waive any defenses to the enforcement of the terms of this Agreement based on the foregoing forms of signature. If this Agreement has been executed by electronic signature, all parties executing this document are expressly consenting under the United States Federal Electronic Signatures in Global and National Commerce Act of 2000 ("E -SIGN") and California Uniform Electronic DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04 Page 9 of 10
Microtransit Software
Transactions Act ("UETA")(Cal. Civ. Code § 1633.1, et seq.), that a signature by fax, email or other electronic means shall constitute an Electronic Signature to an Electronic Record under both E-SIGN and UETA with respect to this specific transaction.

30. Joint Drafting. Each party acknowledges that it has had an adequate opportunity to review each and every provision in this Agreement and to submit the same to counsel and other consultants for review and comment and that the parties jointly drafted this Agreement. No provision of this Agreement or any Assignment shall be construed more strictly against one party than the other party by reason that one or the other party proposed, drafted or modified such provision or any other existing or proposed provision.

31. Public Records Act Disclosure. Consultant has been advised and is aware that this Agreement and all reports, documents, information and data, including, but not limited to, computer tapes, discs or files furnished or prepared by Consultant, or any of its subcontractors, pursuant to this Agreement and provided to City may be subject to public disclosure as required by the California Public Records Act (California Government Code section 6250 et seq.). Exceptions to public disclosure may be those documents or information that qualify as trade secrets, as that term is defined in the California Government Code section 6254.7, and of which Consultant informs City of such trade secret. The City will endeavor to maintain as confidential all information obtained by it that is designated as a trade secret. The City shall not, in any way, be liable or responsible for the disclosure of any trade secret including, without limitation, those records so marked if disclosure is deemed to be required by law or by order of the Court.

32. Counterparts. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original. All counterparts shall be construed together and shall constitute one agreement.

33. Authority to Execute. The persons executing this Agreement on behalf of t he parties warrant that they are duly authorized to execute this Agreement.

34. Attorney’s Fees. In the event that legal action is necessary to enforce the provisions of this Agreement, or to declare the rights of the parties hereunder, the parties agree that the prevailing party in the legal action shall be entitled to recover attorney’s fees and court costs from the opposing party.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04 Page 10 of 10
Microtransit Software

IN WITNESS WHEREOF, the parties have hereunto affixed their names as of the day and year written below.

CITY OF GARDENA

By ______________________
Tasha Cerda
Mayor

Date ____________________

ACCEPTED: RIDECO U.S. INC.

By ______________________

Date ____________________

APPROVED AS TO FORM:

________________________
Carmen Vasquez
City Attorney

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 6/20/2023

Request for Proposal 2022-04
Microtransit Software

Exhibit A

RideCo Proposal to RFP 2022-04

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RFP Number: 2022-04
Date: April 16, 2023

Microtransit Software
Technical Proposal
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

Table of Contents

1 Executive Summary ............................................................................................................................................ 2 2 Firm Profile ........................................................................................................................................................... 4 3 Key Personnel ...................................................................................................................................................... 6 4 Firm Qualification and Experience ................................................................................................................ 22

4.1 Experience .................................................................................................................................................................................................... 24

4.1.1 The Industry-Best Passenger Experience .................................................................................................................................... 25 5 Work Plan ........................................................................................................................................................... 29

5.1 Implementation Plan ..................................................................................................................................................................................... 29

5.1.1 Initiating ........................................................................................................................................................................................ 32

5.1.2 Planning ........................................................................................................................................................................................ 32

5.1.3 Executing ...................................................................................................................................................................................... 35

5.1.4 Monitoring and Controlling ............................................................................................................................................................ 36

5.1.5 Closing .......................................................................................................................................................................................... 38 6 Scope of Services/Requirements ................................................................................................................... 39

6.1 Service Parameters of a Commingled Model ............................................................................................................................................... 40

6.2 General Specifications .................................................................................................................................................................................. 43

6.2.1 Technical Support and Ongoing Maintenance ............................................................................................................................. 43

6.2.2 Data Security ................................................................................................................................................................................ 45

6.2.3 Training ......................................................................................................................................................................................... 45

6.3 Passenger Management .............................................................................................................................................................................. 48

6.4 Passenger Interface ..................................................................................................................................................................................... 53

6.4.1 Passenger App Walkthrough ........................................................................................................................................................ 57

6.5 Dispatching/Dashboard Interface ................................................................................................................................................................. 59

6.5.1 Operations Center ........................................................................................................................................................................ 59

6.6 Vehicle Operator Interface ............................................................................................................................................................................ 64

6.6.1 Driver App Walkthrough................................................................................................................................................................ 66

6.7 Reporting – Metrics ...................................................................................................................................................................................... 69

6.8 Marketing ...................................................................................................................................................................................................... 71 7 Service Scenarios/Models ............................................................................................................................... 75

7.1 Service Planning Approach .......................................................................................................................................................................... 75

7.2 Proposed Service Plan ................................................................................................................................................................................. 75

7.2.1 Projected level of service .............................................................................................................................................................. 77

7.2.2 Vehicles and Hours ....................................................................................................................................................................... 78

7.2.3 School Run ................................................................................................................................................................................... 78

7.2.4 Cost Savings ................................................................................................................................................................................. 78 8 Reporting and Report Samples ...................................................................................................................... 79

8.1.1 Visual KPI Dashboards ................................................................................................................................................................. 79

8.1.2 Raw Data Exports ......................................................................................................................................................................... 79

8.1.3 Daily Key Performance Indicator (KPI) Reporting ........................................................................................................................ 80

8.1.4 Quality Assurance/Control ............................................................................................................................................................ 80 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

8.1.5 Weekly and Monthly Performance Reports .................................................................................................................................. 80 9 Appendix ............................................................................................................................................................. 83

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

1 COVER LETTER
City of Gardena
13999 S. Western Avenue
Gardena, CA
90249
Reference: City of Gardena (GTrans) Request for Proposals for Microtransit Software RFP No. 2022-04 RideCo U.S. Inc. (RideCo) is pleased to respond to the City of Gardena (GTrans) request for a proposal regarding subject-referenced project. This opportunity is especially exciting, as we have crafted a unique approach to deliver on all GTrans technology requirements while in parallel improving your passenger, driver, and team member experience across the agency.

RideCo is the most advanced on -demand technology and services company on the market today and is trusted by large and small city clients alike. We launched the first ever app-based on-demand public transit service in North America in 2015 and have since developed many innovative features that provide transit passengers with the best passenger experience and transit agencies with highly productive, financially sustainable services. We are proud of our quantifiable results verified by many agencies.

RideCo’s technology is complemented by our unique, proactive, and data driven approach to deployment and support that seeks to align our technology with our customers’ operational policies, budgets, and vision. Our proven track record in these areas has earned the trust of major agencies in North America – including Los Angeles Metro, RTC Southern Nevada, and Orange County Transit Authority

RideCo has spent years developing the technology and expertise to assist world -class transit agencies in the planning and deploying microtransit and paratransit services of all types. We are thrilled to be able to share this experience with you here. We welcome th is opportunity and look forward to working with GTrans to provide a fully automated scheduling, dispatching and reservation system for your microtransit and commingled paratransit solutions. If you have any questions regarding our submission, please feel free to reach out to us at your convenience.

Sincerely,

Dave Bach
Regional Director
Email: [email protected]
Phone Number: 949-683-7887

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

2 1 Executive Summary
On behalf of RideCo, we appreciate GTrans for considering us as a technology partner. Based on our thorough review of this RFP and previous meetings and discussions, we have a firm understanding of the immediate technology and business needs of GTrans and are happy to report that we are 100% compliant with the requirements set forth in the RFP.

RideCo’s industry leading softw are solution will allow GTrans to implement a Microtransit service t hat offers a dynamic schedule to accommodate under-served areas , while enhancing the current service delivery model by integrating on -demand trip planning and technology. The goal is to co mmingle this service in order to be able to provide a modern and effective paratransit service to communities in need while keeping productivity, cost savings, customer experience and efficiency top of mind.

Using the data provided by GTrans in the RFP d ocuments as well as information gathered from our previous interaction with the GTrans team, RideCo has put together a service model aimed at concurrent operation alongside existing paratransit service while replacing the fixed route Line 4.

Some highlights of RideCo’s solution include:
• Productivity – Through continuous optimization and automation of scheduling, you can expect an increased passengers per vehicle hour (PVH), significantly lowering your revenue hours/miles, operating costs, and cost per ride. The optimization of the service also reduce s the number of vehicles required while still achieving 95%+ on time performance (OTP). This equates to considerable savings annually with the reduction in vehicle revenue hours and miles.
• Efficiency – Self-service booking and tracking solution coupled wi th continuous automated vehicle manifest optimization that can yield a 50% reduction in workload for reservationists and an 80% reduction for dispatchers. We have customer agency data to support our claims. Your passengers will benefit from an enhanced con venience with both advance -day and same -day trip booking options through a seamless booking experience.
• Unique and Innovative – RideCo will provide an innovative and refreshed technology approach to improve the ridership and driver experience. The approach leverages leading hardware technology solutions integrated with RideCo’s best-in-class microtransit and paratransit software solution. We will deliver to GTrans a robust, unique, yet standardized, driver and passenger ecosystem that complements your strategy and future proofs your approach to transit.

Our solution, including core features such as, a modern, app -based booking process, unique automated trip negotiation and robust continuous optimization has changed the game for demand response transit services. Once forced to choose between rider convenience and operational efficiency, RideCo customers are now providing services with amazing results:

• 20-30% higher passenger per vehicle hour (PVH) than our leading competitors • 98% Avg. on-time performance across all services
• 4.9-star ratings for rider satisfaction - Loudoun County, VA ADA Paratransit • 6.0+ passenger per vehicle hour on peak days - Cobourg Rides • 20% ridership growth - Houston Metro Dial a Ride
• 54% reduction in call center volume- Houston Metro Curb2Curb DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

3 RideCo is offering the ability to future-proof your on-demand technology services. Our solution manages all on-demand services seamlessly while providing the ability to:

• Support multiple trip booking parameters - advanced reservation, subscription, on-demand • Commingle all services using a single vehicle fleet
• Completely automate driver and trip scheduling process with manual overrides • Integrate microtransit services with guaranteed connections to fixed route and multimodal trip planning

COMMINGLING CAPABILITY
Many agencies face the challenge of allocating resources across a range of services, such as microtransit, ADA paratransit, and non-emergency medical transit (NEMT). Each of these programs have unique service requirements, and the rigid allocation of vehicles and driver pools can result in underutilized programs that do not have the flexibility to respond to the fluctuating demands of the different services.

To address this challenge, RideCo’s solution is designed to combine, or commingle, different programs, so that resources can be pooled and shared between them making service delivery more resilient to ridership variability.

Through commingling, a single vehicle
fleet can carry both microtransit and
paratransit passengers while meeting the
requirements for each service (e.g. , on-
board time s, stop types,
boarding/alighting times, etc.) and
delivering a seamless experience to each
passenger. See section 7 of this proposal
for a more detailed explanation of how
RideCo w ill implement this commingled
solution for GTrans.

In short, RideCo’s patented technology is industry leading and offers the most robust optimization solution available to the on -demand/demand response transit industry today. We encourage you to speak wi th our customers about our technology and the benefits they have experienced. We think you will be very impressed.

The primary contact for this proposal is:

Dave Bach
Regional Director
Email: [email protected]/[email protected]
Phone Number: (C) 949-683-7887 (O) 213-293-3312

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

4 2 Firm Profile
RideCo is a privately-owned corporation and alongside its parent company Transit Labs Inc., have North American operations in Los Angeles, California and Waterloo, Canada; and staff in offices across the U.S. including in San Francisco, Denver, Atlanta, and North Carolina. We have been in business for over eight (8) years and have launched 65+ microtransit and paratransit services across North America and Asia with a healthy pipeline of launc hes already scheduled in 2023. Our notable large city clients include VIA Metropolitan Transit San Antonio, Houston METRO, Los Angeles Metro, Calgary Transit, and RTC of Southern Nevada. Our microtransit services in the United States and Canada collectively transport about 2 million passengers annually in 200+ vehicles on RideCo’s platform. RideCo currently is not using any subcontractors for the scope of the GTrans project.

Firm Size: 100 employees
Primary Business: On-demand, paratransit and microtransit software Legal Name: RideCo U.S. Inc.

Address: U.S.: Oppenheimer Tower, 10880 Wilshire Boulevard Suite 1101, LA, California, U.S., 90024 Phone Number: +1 213-293-3312 | Fax Number: 1-866-837-2786 Email: [email protected] | Website: www.rideco.com
Parent Company Legal Name: Transit Labs Inc.

ORGANIZATIONAL STRUCTURE

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

5 The majority of RideCo’s work is with various municipalities throughout North America. Consequently, the firm has a steady workload, reliable cash flow, and is financially stable. Since its incorporation in 2015, RideCo has launched more than 65 deployments, maintaining high standards of delivering project work and client services. The company has grown to meet the demands of our clients as well as to provide opportunities for our staff of over 100. The firm is backed by a pool of technology investors, and most recently, RideCo also raised $20 Million in Series A funding, led by Eclipse Ventures, to accelerate growth of its on-demand transit platform.

There has been no bankruptcy, insolvency, company creditor arrangement or other insolvency litigation to RideCo since its inception. RideCo is currently involved in a patent infringement lawsuit Case 6:21-cv- 00457 and has brought a counterclaim against the plaintiff Case 6:21-cv-00457-ADA.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

6 3 Key Personnel
RideCo has assembled an experienced team to implement this project for GTrans. The team brings extensive experience in deploying paratransit and microtransit projects across North America. This team becomes an extension of GTrans, attending closely to your needs and meeting on at least a bi -weekly cadence with key stakeholders.

Each unique RideCo deployment is assigned a Project Manager (PM) and an experienced operations team.

This team becomes an extension of the transit agency, attending closely to their needs and meeting on at least a bi-weekly cadence with key stakeholders. GTrans staff would be expected to support the operation of the service and work alongside RideCo in the planning and service model design and in marketing efforts.

Professional qualifications, specialized experience , and technical c ompetence of the project team are outlined following the organizational chart. Resumes detailing education and experience background for the team are included as an attachment to the proposal

Will Proctor

PROJECT MANAGER
Dave Bach

REGIONAL SALES

DIRECTOR
Sam Haas
Solutions Engineer
(RideCo)

Clayton Goes
Director of Product
Management
(RideCo)
Rich Taylor
Technical Customer
Support Manager
(RideCo)

John Keating
Training Manager
(RideCo)

GTrans Team

Adeline Chen
Senior
Marketing/Outreach
Manager (RideCo)

GTrans Team

Planning & Service
Model Design
Platform Training
& Support
Vehicle - Driver
Mngt & Operations
Marketing

GTrans Team

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

7 Will Proctor – Project Manager
Responsibility: Will is responsible for the overall management of the project and will be the main point of contact for GTrans. He will ensure timely execution of all deliverables and will be responsible for the overall project schedule and budget.

Qualifications: As a Project Manager, Will oversees the project implementations and long-term customer support of on -demand microtransit and paratransit services across the country. He works with cross- functional teams and stakeholders to ensure that all aspects of the projects—planning, operations, finance, and customer support—are functioning at a high level. With over two years of experience at RideCo, Will deeply understands how RideCo's technology can meet the needs of our clients. In addition to hands-on operational experience on LA Metro's Metro Micro, North America's largest microtransit project, Will has worked with several projects, including OCTA, PRCT OmniRide, Loudoun County, Milpitas, and Moorpark, among others.

Will earned a Master of Public Policy with an emphasis in Transportation Policy and Urban Planning from UCLA. He has experience working in large and small transportation agencies in Southern California. Prior to his career in transportation, Will was a hig her education communications professional at USC and UC Santa Barbara, where he created and implemented communications plans and managed vendors.

Will deeply believes that access to high-quality public transportation can lead to more equitable outcomes for people and the economic vitalization of a community. Will is a dedicated public transit rider and has lived car-free since 2018. His experiences riding the systems he works on informs how he approaches his projects.

Clayton Goes – Technical Product Manager
Responsibility: Clayton will oversee the technical deployment of the program and will be available for senior technical advice to the team, if required.

 Customized and supported the deployment of 45 RideCo deployments in over 30 cities. Over 8 years in on- demand transit operations with RideCo.

Qualifications: Clayton is RideCo’s Director of Product where he leads the product development organization, removes roadblocks, leads strategic technical ini tiatives, and oversees the entire product development lifecycle. He has played a critical role in all key deployments from our first service in Milton (Ontario) where he served as Project Manager, to our most recent launches such as Los Angeles Metro and VIA Metropolitan Transit in San Antonio, Texas, where he oversaw the technical deployment of RideCo’s platform. Clayton now oversees a team of engineers and product managers, in addition to managing the product roadmap and technology strategy. To date, Clay ton has overseen service and platform customization for over 45 different transit agencies and private operators.

Sam Haas – Service Modeling
Responsibility: Sam will be responsible for service modeling and will ensure the launch is set up for success from the start. He will set flex stop locations, run simulations using the agency data, and will work with the Project Manager to ensure the services is successful.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

8 Qualifications: Sam is RideCo’s Head of Service Design and leads the service modeling process of all major RideCo deployments to ensure the launches are set up for success from the start. He develops on-demand service models that achieve clients’ objectives and leverage the unique capabilities of the RideCo platform.

This includes setting virtual stop locations, running simulations using transit agency data, and working with Project Managers to ensure our services are designed in a way that facilitates sustainable growth over time as ridership increases.

Since joining RideCo in 2020, Sam has played a critical role in several deployments and ensured RideCo’s service models align with the transit agencies’ needs and improve with time. Some notable RideCo deployments where Sam led the service modeling include SunLine Transit Agency in Riverside County , California, VIA Metropolitan Transit in San Antonio, Texas, Calgary Transit in Alberta, Canada, Leduc Transit in Alberta, Canada, Metropolitan Transit Authority of Harris County, Texas, Porter County Aging and Community Services, Inc., Regional Transportation Commission of Southern Nevada (RTC), to name a few.

Rich Taylor – Technical Customer Support Manager
Responsibility: Rich will be responsible for ensuring a timely resolution of any technical issues that may occur during implementation. He will maintain end-user satisfaction.

Qualifications: Richard has ~5 years of technical support experience at SaaS platforms. As a Technical Customer Support Manager, Rich provides support to RideCo’s clients and partners, to ensure a timely resolution of issues and maintain superior end -user satisfaction. He escalates complex issues to the appropriate internal and external resources to collaboratively troubleshoot and resolve them accordingly.

John Keating – Training Manager
Responsibility: John will lead the tr aining program of the applicable staff for this project. He will be responsible for developing training materials, training videos, job aids, reference materials and will deliver technical in-person and/or virtual training in collaboration with the Project Manager.

Qualifications: As a Training Manager, John is responsible for RideCo's training function. He develops training materials, training videos, job aids, reference materials and delivers technical in -person and/or virtual training to RideCo clients and partners. He is also re sponsible for the professional development training for RideCo's employees. John brings more than 15 years of experience in developing and implementing training programs for enterprise -wide software implementations. John also manages RideCo University, our online learning portal. He has delivered training for both online and in- person to various clients and partners, including LA Metro (Los Angeles), RTC (Las Vegas), CK Rider (North Carolina), KCATA (Kansas City), and OmniRide (Virginia).

Adeline Chien – Senior Marketing and Outreach Manager
Responsibility: Adeline will collaborate with GTrans marketing personnel for the creation of a marketing plan, go-to-market strategy, customer acquisition plan, and any related marketing collateral to operate and promote the service, and ensure marketing material is on-brand and following best practices.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

9 Qualifications: As the Senior Marketing and Outreach Manager, Adeline assists RideCo’s clients to successfully execute marketing campaigns and promote the service to re ach ridership goals. She has worked extensively with Los Angeles County Metropolitan Transportation Authority (LA Metro) to build strategies leveraging integrated marketing channels including, but not limited to, paid digital, social, email, website, press releases, out-of-home, and community outreach. Adeline has been instrumental in helping LA Metro launch new service zones by ensuring all parts of the project are executed within budget and on time. Being a marketer, Adeline can provide insights both creatively, but also analytically based on data.

Adeline comes to RideCo with ~10 years of marketing experience from advertising agency and various brands.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

10 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

11 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

12 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

13 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

14 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

15 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

16 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

17 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

18 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

19 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

20 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

21 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

22 4 Firm Qualification and Experience
Great projects are built on trust, expertise, and innovation. RideCo is proud to be a part of many great projects that have helped several agencies solve their transit and mobility challenges. We have been thoroughly validated by the market and bring a very strong reputation for successful program delivery.

Following are the details and contact references of some of RideCo’s key implementations. We have also provided a case study of the RTC project in section 9 of this proposal.

Los Angeles Metro Micro, California (December 2020 – Present)  Microtransit service – providing transit access to thousands of passenger s in traditionally underserved communities across LA County

Number of Zones: 8 | Number of Vehicles: 80+
Contact: Sandra Solis, Director, Financial and Administrative Management Services Operations - Central Oversight & Analysis | (213 ) 922-6266 W | (213) 864-1894 C | [email protected]

LA Metro, America's third-largest public transit agency by ridership, found that more than 50% of trips taken in LA County were short, solo trips that did not leverage public transit. To address this problem, the agency partn ered with RideCo to launch a state-of-the-art 80+ vehicles microtransit service in 6 zones across LA County.

The microtransit service provides transit
access to thousands of passengers in
traditionally underserved communities. The
service connects passengers from across
LA County to Metro's existing fixed -route
buses and trains. RideCo's real -time
booking and sc heduling software provides
industry-leading productivity and a great
passenger experience for Metro. Operated
by Metro employees, this service allows
passengers to plan entire multimodal trips
through an app, a website, and a call center.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

23 OmniTrans – OmniRide San Bernadino, California (September 2020 – Present)  On-demand service in Chino Hills

Number of Zones: 3 | Number of Vehicles: 9
Contact: Victor Cuate, Service Planning Manager| (909 ) 379-7216 W | [email protected]

Powered by RideCo’s solution, OmniRide is San Bernardino Valley’s first -ever on- demand microtransit pilot service. Residents and commuters are able to autonomously order their transit rides within the Chino Hills area (and parts of Chino), previously served by the eliminated OmniGo Route 365. Passengers simply reserve a trip to and from any location in any of the OmniRide service areas. The app directs customers to the nearest flex/virtual stop and arrive for pickup within 15 minutes before proceeding to their requested drop-off point. Passengers have the option of paying by credit card when making their reservation or paying cash onboard.

The service is available to the public on weekdays from 6 a.m. to 8 p.m., and vehicles are accessible to people with disabilities and mobility devices.

Because of the quality and efficiency of the service, in August 2022, the service boundaries expanded to add more communities, including Walmart and Amazon fulfillment center.

RTC OnDemand, RTC Southern Nevada (May 2021 – Present)
 Commingled on-demand microtransit with paratransit

Number of Vehicles: 15+ | Number of Zones: 2
Contact: Francis Julien, Deputy CEO, (702) 806-4500, [email protected] DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

24 The Regional Transportation Commission of Southern Nevada (RTC) wanted to test an innovative but flexible mobility solution that could address several use cases. The agency engaged RideCo as the sole technology provider, commingling on -demand microtransit and paratransit in a single service, to move more people across the region. RideCo’s solution also integrates with the transit network’s existi ng fare structure, allowing passengers to pay for their trips through the RTC-OnDemand app for a seamless onboarding experience.

While microtransit customers connect to a defined points of interest or flex/virtual stop, paratransit passengers can access door-to-door service throughout the broader RTC service area. Customers can also travel to a location outside of the OnDemand zone by transferring to fixed -route transit at the edge of the service area.

Ridership and productivity have been steadily increas ing with the continued adoption of the RTC - OnDemand service. For example, when ridership grew with the implementation of the school trip solution, so did productivity. 61% of the microtransit trips are booked more than two hours in advance. RideCo’s platform enables on-demand and same-day bookings, which were not previously available to paratransit passengers.

Since its launch, the on- demand microtransit service has consistently seen a high percentage of shared rides with an average 8.2+ passengers per vehicle hour during peak commuting times. Continued adoption and growth of the commingled service have enabled the agency to reach new segments of both microtransit and paratransit customers across Las Vegas Valley.

4.1 Experience
RideCo typically provides services in one of two ways:

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

25 • Software-only microtransit solutions: RideCo provides all the necessary software and support while the agency leverages vehicle operations internally or through a contractor of their own. • Turnkey microtransit solutions: RideCo ha s built a strong network of fleet providers across North America to deliver reliable on-demand service – this includes players such as Transdev (formerly First Transit), MV Transportation, Keolis, zTrip, CLS Global Transportation, Circuit - and the list continues to grow.

With a passion of increasing accessibility and equity, while increasing efficiency and productivity, RideCo provides solutions for a growing list of mobility-related challenges and use cases:

• Low-density area community trips.
• First and last mile access challenges for transit hubs. • Upgrading paratransit to be more efficient and on-demand. • Replacing underperforming bus routes.
• Rural mobility & intercounty connectivity.
• Parking management challenges at transit/rail stations. • Lengthy or otherwise challenging commuting conditions for workers.

4.1.1 The Industry-Best Passenger Experience
RideCo was originally developed with the goal of supporting public transit and mobility. We are well known for our industry leading productivity metrics for on-demand services. While RideCo achieves best- in-class productivity metrics, this is not the only metric for which we are known. RideCo services consistently earn trip ratings averaging 4.8+ out of 5 stars and garner consistently positive feedback from passengers and transit agency administrative personnel alike. RideCo is also well known for deliverin g a reliable customer experience with highest on -time performance on both pick -ups and drop -offs. Some other features that differentiate RideCo’s services from our competitors include the following:

Commingling: With Commingling, the same fleet can carry both microtransit and paratransit rides while retaining each of their respective service models. This enables microtransit riders to be picked- up and dropped-off at flex stops while paratransit riders are picked-up and dropped-off at doorsteps. Leveraging multiple service models within a single fleet, passengers can be offered different stop type, wait time, onboard time and many other service parameters based on seat types, known passenger lists, origin, destination, zones, time of the day, day of the week , etc. Through Seat Optimization, vehicle configurations can be optimized based on the passengers in the system and are re-optimized in real time.

Today, using RideCo’s commingling technology, several agencies are benefitting and increasing their service p roductivity, including the Regional Transportation Commission of Southern Nevada (RTC) OnDemand, Cobourg Rides (Town of Cobourg, ON), Merced The MicroBus - Transit Joint Powers Authority for Merced County, the City of Airdrie, AB, the City of Guelph, and the City of Welland, ON.

Solving first/last mile mobility: RideCo was originally developed with the goal of supporting public transit and therefore built in a way that creates seamless connections between on -demand and fixed route services. This has led to industry leading productivity metrics for first/last mil e use. But while RideCo achieves best -in-class productivity metrics, this is not the only metric for which we are known. Our services consistently earn trip ratings averaging 4.8+ out of 5 stars and garner consistently positive DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

26 feedback from passengers and transit agency administrative personnel alike. Moreover, RideCo achieves a 98% on-time performance across all our services. It is this level of reliability that has led to success in solving first/last mile mobility challenges.

Time Snapping – A critical feature for enabling seamless connections to transit: One particularly relevant feature of RideCo’s platform is called “Time Snapping,” which enables RideCo’s algorithm to account for local fixed -route schedules in its routing. With this information, our algorithm intelligently restricts passengers from arriving too early or too late for the connection. It accomplishes this by only providing trip options that arrive on time for seamless transfers. This eliminates the possibility of vehicles dropping off multiple passengers at different times for the same connection. This results in improved pooling rates and reduces total journey times for passengers. With RideCo’s powerful passenger channeling technology and the batched scheduling of ride bookings, we can ensure that most rides are shared – something that simple “ride queue” technology cannot do. Given the prevalence of transit connections in the proposed service, this feature is a critical benefit to the passengers and your agency.

Frequency Variation: With frequency variation, you can adjust ride availability in low-demand peripheral areas to different service frequencies than higher demand parts of a zone, using a single fleet. What this achieves is more consistent and reliable ride options for the customers, higher sharing rates, higher vehicle occupancies, and greater overall system capacity and efficiency.

Guaranteed Pick-up Windows – Ensuring passengers can plan their trips efficiently: Compared to the floating pick-up times of our competitors, RideC o’s fixed pick -up windows offer passengers a far more reliable experience, which builds trust between transit passengers and their local on-demand service. Not only is measuring on -time performance more difficult with floating arrival times, but passengers may regularly miss connecting transit, appointments, or work start times by being picked up even a few minutes late. Our fixed pick -up windows ensure that every passenger knows precisely when to expect their vehicle, regardless of whether they booked their trip the night before or 20 minutes before their scheduled pick-up.

Guaranteed “Arrives Before” Time – Ensuring passengers arrive to their connecting service on-time: As with our pick-up times, our arrival times are guaranteed. This is a feature that is unique to RideCo and one that allows passengers to travel with the confidence that they will always make their connecting trains or buses, get to work, or get to their appointments on time. Arrival times are aligned with departure times for fixed -route tr ansit for a seamless passenger journey across the various means of transit that passengers may take. While other microtransit software vendors schedule each trip based on the passenger’s desired pick-up time, each trip option offered to a passenger in our app provides an associated fixed arrival time. With over 98% on -time performance across all services, RideCo is the superior choice for multimodal transit trips.

Instantly Scheduled Trips – Predictability and reliability for passengers: Unlike other micro transit software providers, RideCo’s system not only books trips instantly, but schedules them instantly as well.

When a passenger books a trip in advance (as opposed to on -demand), it is automatically assigned to an actual live manifest. Our software begins making vehicle itineraries the second a single trip is booked and builds the rest of that itinerary around existing trips as new trips are added. Our algorithm optimizes for DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

27 vehicle utilization (maximizes the number of shared rides) but never presents passengers with trip options that violate the promised arrival time of any other passenger’s already booked trip.

Rider Communication: RideCo’s Passenger App provides passengers with live vehicle tracking through an onscreen map, real-time vehicle arrival times that are updated every few seconds, the number of stops their vehicle will make before their own (for both pick -up and in -vehicle/drop-off purposes), push notifications (when their vehicle is on its way) and the ability to communicate with their driv er (through text message or phone call). The level of transparency afforded by these features ensures that passengers are constantly aware of their vehicle’s location and what to expect at every stage of their pre-trip and trip experience.

Ability to Pre -Schedule or Bulk Book: Pre-scheduled rides are assigned to future driver itineraries and continuously optimized. Passengers are provided with a guaranteed pick -up window and arrive before time at the time of booking. This innovation supports the first -last-mile commuter and passengers with known travel times.

Comprehensive Data Collection , operational dashboard, and integration with different technology partners (Masabi, Transit app and Swiftly) to make service change decisions, enhance the passenger experience and streamline national transit database reporting.

RideCo’s Capacity Configuration Optimizer: Once a passenger books a ride with a specific requirement, our system continuously optimizes against all possible seat configurations within the fleet to rearrange passengers dynamically and autonomously. This will ensure that GTrans can serve as many passengers as possible in the most efficient way. Using the Capacity Configuration Optimizer, paratransit and microtransit services can be commingled within a single fleet to accommodate every possible passenger type while increasing your passengers per vehicle hour. This feature allows your agency to utilize a mixed fleet of different vehicle models to further optimize operating cost and utilization, while also adhering to regulations on service levels to special needs passengers.

Rides Optimization with a Mixed Fleet: RideCo’s solution brings a strong ability to optimize the allocation of rides based on the agency’s strategic preferences. For example, in a zone with electric and conventional vehicles, the agency may wish to prioritize the allocation of rides to the electric vehicle to support the strategic goal of reducing vehicle emissions. RideCo’s platform includes this capability to prioritize certain vehicle types (e.g., electric, autonomous). In addition, the system is always aware of the mobility optio ns supported by each type of vehicle. That means if passengers require specialized equipment like a wheelchair seat/ramp the correctly equipped vehicle is always dispatched.

ADA Compliant: The Americans with Disabilities Act (ADA) requires agencies that p rovide fixed-route service to also provide complementary paratransit service for those who cannot access the fixed route. In general, ADA requires certain service characteristics be met to ensure that individuals have equivalent levels of service regardles s of their ability. RideCo’s system provides equivalent levels of service to all passengers of all abilities. We do this in a few keyways, such as by providing shared fleet, shared booking/reservation system, and accommodations for eligible users.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

28 Driver Scorecard: Also known as “guardrail,” this provides daily summaries that outline driver behavior, incidents, and mistakes that impacted the service. This actionable information is designed to continuously help the improvement of service productivity, reliability, and on-time performance. Alerts include pick-up step delay, step ignored, late start, drop-off step delay, and location areas.

Dynamic Breaks: Dynamic Breaks benefits the drivers, dashboard operators, and the efficiency of the program overall by allowing the driver breaks to be inserted into existing itineraries. The RideCo Dynamic Breaks functionality is also able to respect union and legal requirements with regards to driver break frequency and duration. Specifically, benefits include:
• Ensuring breaks are taken at the most optimal time.
• Increasing efficiency, productivity, and on-time performance. • Easy to use break visualization and interface through the RideCo Dashboard.

Automatic Booking Limitation: The Automatic Booking Limitation feature automatically places a temporary booking limitation on users who have a high rate of cancellation and no -shows. This feature helps discourage and prevent unfavorable behavior from passengers. It also keeps service running more efficiently, as it can prevent future no-shows and late cancellations from entering the system from users who are gaming the service. This feature takes the approach of educating users about their impact on service rather than removing their ability to book altogether. Users who fix their poor beha vior will automatically have limitations removed.

Technology Transition Management: A greater number of agencies and municipalities are implementing on-demand transit into their public transportation systems, and RideCo is at the forefront of this shift.

Alongside the expansion of microtransit within the mobility ecosystem, RideCo has helped many agencies and municipalities across North America launch new microtransit programs as well as replace existing underperforming and inefficient legacy software with state-of-the-art fully automated scheduling and routing software. This technology transition and adoption of RideCo’s value proposition of productivity, reliability, and partnership, is bringing a transformative shift to static, fixed-route transit systems.

The following table outlines microtransit and paratransit programs where RideCo replaced incumbent inefficient technologies for different agencies and municipalities:

RideCo Program Underperforming Software
Replaced
Service Model
Porter County, IN (PCACS) Routematch Paratransit (curb-to-curb) Cobourg, ON (Pick Up) Routematch & Fixed Route
Replacement
Commingled (curb-to-curb, stop -
to-stop)
Concord, NC (CKAT – CK Rider) Routematch Paratransit (curb-to-curb) Los Angeles, CA (Metro Micro) Via Microtransit (stop-to-stop) Orange County, CA (OCTA - OC
Flex) Via Microtransit (curb-to-stop)
Las Vegas, NV (RTC –
OnDemand) Via Microtransit Commingled (curb-to-
curb, stop-to-stop)
Loudoun, VA (LC Transit –
Paratransit) Trapeze Paratransit (curb-to-curb)
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

29 A Managed Service: The success of an on-demand program relies on more than just the right tech. RideCo will staff this program with a dedicated team of service designers, business analysts, program managers, and developers who are dedicated to the project. They will work in partnership with you to design the service, configure the technology, launch the service, provide continued monitoring, and make recommendations for post -launch modifications and configurations to ensure that the service meets GTran’s on-demand microtransit objectives.

5 Work Plan

5.1 Implementation Plan
RideCo’s overall launch and implementation of the microtransit program span s a comprehensive set of processes spanning 8-12 weeks structured within the Project Management Institute’s (PMI) five Process Groups or Phase approach. RideCo will operate the program with an experienced project team of 3 to 10 staff, including a Project Manager, Product Manager, Technical Customer Support M anager, Training Manager, Service Modeling/Planning Manager, Marketing and Outreach Manager, and an Account Manager.

This team leads the overall implementation effort, system setup, app white -labeling, and conducts all driver, administrator, and reservationist training. The Project Manager conducts regular weekly meetings with the GTrans team throughout the implementation process to ensure a successful launch. During the initial phase, the team monitors the performance of the data daily, continues to have regular meetings with GTrans, proactively provide opportunities to capture additional ridership, and makes any modifications or adjustments required.

The Project Manager acts as a single point of contact and is available to the GTrans team through email, cell phone, and shared messaging platforms such as Slack or Microsoft Teams. In accordance with our service level agreement, the Project Manager or project team are available 24/7 to respond to critical issues.

Houston, TX (Houston METRO) Trapeze Microtransit and Paratransit (curb - to-curb, stop-to-hub)
Las Vegas, NV (RTC –
OnDemand) Trapeze Paratransit Commingled (curb -to-
curb, stop-to-stop)
Guelph, ON (Guelph Transit) Trapeze Paratransit Commingled (curb -to- curb, stop-to-stop)
Niagara Region, ON (NTC - St.

Catharines) Easy Rides Paratransit (curb -to-curb, stop -to- hub)
SunLine Transit Agency , CA
(SunLine) TransLoc Microtransit (stop-to-stop)
Plymouth, MN (Plymouth
Metrolink -Click-and-Ride) TransLoc Microtransit (curb-to-curb) Merced, CA (TJPAMC – Micro
Bus)
Ecolane & Fixed Route
Replacement
Commingled (curb-to-curb, stop -
to-stop)
Kansas City, MO (KCATA) Spare Labs Microtransit (stop-to-stop) DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

30 The project team facilitates a smooth transition during the implementation process through a detailed training program that covers every aspect of our platform and ensures that reservationists, dispatchers, operators, and administrators are completely proficient with the technology and service parameters.

RideCo’s support extends beyond just transition. We continue to provide proactive support throughout the duration of the contract. RideCo’s project team schedules regular meetings after launch, during which they review the performance of the service and provide proactive data -driven recommendations for service improvements and modifications.

All phases of the implementation process with associated timelines to complete are highlighted in the Project Timeline Gantt Chart below. More details of each step follow the Gantt Chart.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

31 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

32 5.1.1 Initiating
Task/Deliverables Owner Start/End
Confirming all business and functional requirements RideCo Week 1 Getting sign-off from the GTrans project team RideCo Week 1 Monitoring & communicating progress on pre-launch activities RideCo Week 1-2 Weekly status reports RideCo Ongoing
Transit project team meetings RideCo/GTrans Ongoing
Identifying what resources are required from GTrans to form the project team
RideCo/ GTrans Week 1
Identifying all project stakeholders RideCo/ GTrans Week 1 Finalizing the project plan, including specific tasks and task owners identified, timelines and target completion dates for each phase and task, and resource requirements from both RideCo and GTrans RideCo/ GTrans Week 2
Completing a thorough analysis to determine which data points, data sources, and integration needs are required to implement the service, as well as what configurations or customizations are required to meet GTrans’ project goals
RideCo/ GTrans Week 2
Identifying potential risks and defining mitigation strategies RideCo/ GTrans Ongoing Creating a communications plan to keep stakeholders up -to-date on progress
RideCo/ GTrans Week 1
Duration: Two weeks.

Challenges/Mitigation: None.

GTran’s Responsibilities: The agency’s effort during this first phase will be fairly minimal, with RideCo’s team mostly requiring sign -off and verification of pre -launch tasks. Other efforts required during this phase might be helping RideCo’s project team finali ze the project schedule. The assumptions made to determine these estimates include 20% of the available working hours of two or more senior agency staff members who can provide input into the project schedule and speak on behalf of GTrans . In this phase, GTrans is welcome to include additional staff on the project; however, RideCo is a true SaaS company and at all stages require minimal effort from our transit agency partners besides providing clear guidelines and goals for the project and verifying or approving of decisions.

5.1.2 Planning
Task/Deliverables Owner Start/End
Implement GTrans -approved privacy solutions; aid agency in conducting privacy impact assessment
RideCo Week 2
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

33 Conduct privacy impact assessment RideCo Week 2
Identifying potential risks and defining mitigation strategies RideCo/ GTrans Ongoing Preparing technical specification documentation with requirements that can be clearly traced back to each task
RideCo Week ¾
Providing GTrans with a list of all data that we require to run simulations and iterate upon the service design, as well as our preferred data format RideCo Week ¾
Providing GTrans with technical resources for test and production environments
RideCo Week ¾
Providing GTrans with documentation detailing the technical requirements of the hardware needed to run our software solution RideCo Week ¾
Defining user roles and permissions within the RideCo system RideCo/ GTrans Week ¾ Documenting our data structure and the standard procedures, which will be supported by our software solution, suggesting efficiencies and improvements based on best practices
RideCo/ GTrans Week ¾

Duration: One to two weeks, with risk assessment and mitigation ongoing throughout the project.

RideCo’s privacy and security standards with respect to protecting personal information on the cloud are multifaceted and are regularly updated to meet transit agency’s specific requirements. All data generated by RideCo’s platform is stored on Amazon Web Services (AWS). AWS is fully compliant with federal, provincial, and local laws and regulations regarding global data protection standards – including ISO/EEC 27002 for Privacy Information Management Requirements and Guidelines. All data at rest is encrypted in our database using the industry standard AES -256 encryption algorithm. When in transit, data is encrypted over HTTPS using 2048-bit SSL certificates.

Additionally, all users are required to accept a standard terms and conditions and priva cy policy the first time they use the app and for any subsequent changes to the terms of service. To reduce risk and protect customers’ personal information, user data is limited to necessary information only; an email and phone number are all that is required to set up an account. Ride request and booking data are stored, but actual user GPS locations are never transmitted back to the RideCo system. No further personally identifiable information is stored in the RideCo system either.

In terms of how RideCo’s software platform interacts with personally identifiable information, the privacy and user security arm of our engineering team set systems in place that automatically obfuscate all personally identifiable information by converting it into randomized s tring data so that any specific record(s) cannot be tied back to any individual(s).

RideCo operates on a principle of least privilege, so that the only member of the RideCo’s project team who will be able to access personal information using our technolog y will be the Project Manager. No DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

34 other members of the RideCo team will have default access to personally identifiable information until permitted by the Project Manager, and access can be made temporary or limited to only certain information. For instance , if GTrans requires our proposed Data Analyst on this project to prepare a specific report that might require access to personally identifiable data and permits our Data Analyst to do so, he may be given temporary access to this data for the purposes of r eporting. However, while this scenario is possible, it is unlikely because our KPI reports are customized to transit agency specifications before the project launches and then automatically sends the required data to the appropriate agency administrator(s).

As mentioned above, all stored data – including personal information – is encrypted in our database using the industry standard AES-256 encryption algorithm. When in transit, data is encrypted over HTTPS using 2048-bit SSL certificates. The information is stored in Amazon Web Services’ cloud servers. Amazon Web Services’ servers for Canada are in Montreal, and RideCo’s security team has set in place industry-standard processes to automate the storage of all data generated by our services in the Amazon Web Services cloud.

RideCo has never had a reported data breach or security incident. We use third-party security researchers to continuously audit our system’s security posture and identify any unauthorized access. In the event of a reported vulnerability, the issue is escalated to a response team who identifies and remedies the vulnerability based on the determined severity and threat level. In addition to this, RideCo’s multi-tenant cloud platform is consistently updated at no additional cost during the period of the contract so that our customers always have the latest version of the software. Updates typically occur once per month, and users likely will not even notice an update has occurred (unless we have added a new feature). Finally, as an additional layer of security, all permission escalations are flagged and audited daily by our security team to identify any possible breaches as soon as they happen.

Personal information is destroyed by a member of the security arm of RideCo’s engineering/software development team. The disposal process is simple, since our platform is cloud-based, and no information is ever stored locally. Our security team deletes the specific data/information in question from the cloud and turns off the archive settings so that the information is no longer stored in the archive either.

For physical equipment requiring disposal, we have a hardware sanitization procedure in place that erases all data permanently from the device in question before it is disposed of or reused by curren t/future employees. All storage devices that are provisioned by RideCo’s IT department start out with encryption enabled by default, so there is an inherent level of security when dealing with this hardware.

All returned storage devices (including those i n laptops such as hard disk drives) are scrubbed using the Linux tool ‘shred.’ This tool securely deletes files and devices so that it is extremely difficult to recover them, even with specialized hardware and technology.

If a storage device has failed an d is unable to be powered on and scrubbed in the usual way, it will be physically destroyed. For hard disks, this means opening the case and destroying the individual platters.

For USB keys, this means opening the case and destroying the individual memory chips. It should be noted that all storage devices set up by RideCo’s IT department has encryption enabled, so the data on the devices should not be readable even if physical fragments are lost or stolen. Physical storage, such as CD ROMs, is destroyed by a physical shredder.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

35 All actions relating to the collection, retention, correction, copying or disposal, or data are automatically logged in the RideCo system’s backend and are subjected to auditing on a regular basis by our security team, as well as an annual external audit by an external security team.

To ensure that personal information will be retained for a minimum of one year after its last use, our system automatically archives all service data for a period of five years. While five years is our defa ult setting, longer archival periods can be set if required.

Finally, our backend system automatically stores all records and information generated by each individual service. GTrans can access this data through the backend dashboard suite and the KPI rep orts sent to them on a regular basis by RideCo’s project management team.

Challenges/Mitigation: Getting the branding or white labeling assets for the Passenger App from GTrans in a timely manner. The only dependency of the subsequent phase upon this one is defining of user permissions, which is something that can be done in a matter of days.

GTrans Responsibilities: The effort required for the agency staff will be minimal in this phase, as our product is ready to go “out -of-the-box” and will not need any additional development work except for white labelling and otherwise customizing the Passenger App to the GTrans brand. The assumption made to determine this estimated level of effort is that we will require 20% of the available working hours of two senior agency staff members who can provide input into the service design and speak on behalf of GTrans in terms of how user permissions should be set up in the RideCo system. Finally, the only additional input required of the agency during this phase is the “seat types” customization for the Passenger App, which may, for instance, offer trips for those with bicycles, in wh eelchairs, or with companion travelers.

These are fully customizable to the agency’ specifications and are limited only by the actual vehicles to be used for the proposed service.

5.1.3 Executing
Task/Deliverables Owner Start/End
Configuring RideCo’s software solution to meet the GTrans -identified requirements in a test environment
RideCo Week 4
White-labeling/customizing Passenger App RideCo/ GTrans Week 4 Completing all required customizations to our software solution to meet the GTrans -identified requirements
RideCo Week 4
Monitoring progress and communicating it to the GTrans through weekly status reports and regular meetings between RideCo and GTrans respective teams
RideCo Week 4
Resolving all issues identified during the integration testing RideCo Week 5/6 Monitoring progress and communicating it to GTrans through live data (our backend dashboard suite), daily KPI reports and regular project team meetings with GTrans
RideCo Week 5/6
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

36 Developing and delivering hands -on training to GTrans administrative staff, transit operations staff, and vehicle operators, including a complete overview of all requisite knowledge to operate the service daily as well as training documentation walking through support interfaces and all other technical aspects of the RideCo system RideCo/
GTrans
Week 5/6
Developing a pre-launch trial for the customized and configured RideCo solution before going live
RideCo/
GTrans
Week 5/6

Duration: Three weeks
Challenges/Mitigation: Challenges/Mitigation: As RideCo’s software offering is ready to go “out-of-the- box,” there are few possible constraints that may arise during this phase, with the single exception of the GTrans team not being available to sign off on the customized RideCo platform. This is mit igated by constant communication with the project team to review deliverables and deadlines outlined in the project schedule as well as impact of any potential delays to the launch date. The other challenge in this phase is the availability of the drivers or operators for training if they are currently used in an existing service. To mitigate this risk, the training schedule is developed in coordination with GTrans in advance.

GTrans Responsibilities: This will be one of the most resource -intensive phases for the agency’s staff since every vehicle operator, transit operations manager, reservationist, and the system administrator will need to have a solid understanding of all relevant elements of the RideCo’s system before the next phase may begin. Assumpt ions made regarding these estimates include 50% of the time of all administrative staff who will be involved in the service once it is active and either 5% of the time of all vehicle operators to be involved in providing the service or 10% of the time of a select group of reservationists, drivers, transit agency operations managers and trainers who will be responsible for training other GTrans staff.

5.1.4 Monitoring and Controlling
Task/Deliverables Owner Start/End
Developing a testing environment that ensures the functionality of the configured RideCo’s system aligns with GTrans - identified requirements
RideCo/ GTrans Week 7/8
Conducting soft launch or user acceptance testing (UAT) RideCo/ GTrans Week 7/8 Setting up any additional data required to support testing and go -live of the pilot, including but not limited to data architecture, workflows, custom reports and dashboards, and system-triggered notifications and messages in the test environment
RideCo/ GTrans Week 7/8
Support for using and interpreting the dashboards and capabilities of the system
RideCo Week 8/9
Data analytics services to provide weekly or monthly reports RideCo Week 8/9 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

37 Education and training for new features deployed with software updates
RideCo Week 8/9
Developer user training RideCo Week 8/9
Developing communications plan and materials to be used in the promotion of the service to the satisfaction of GTrans’ Project Manager RideCo/Agency Week 8/9
Preparing the solution for go-live RideCo Week 8/9
Migrating the configured solution – including any integrations and relevant data – to a production environment following go-live decision by the project team
RideCo Week 8/9
Detailing a transition plan to ensure no disruption of service to GTrans prior to, during, or after go-live
RideCo/Agency Week 8/9
Overseeing a successful service launch by:
• Providing GTrans with technical support, including remote support for the duration of the contract
• Answering any questions about customizations/functionality that GTrans may have
• Fixing any bugs/defects/issues identified throughout the duration of the contract
• Documenting issues discovered following go- live and their resolution
• Resolving all issues docu mented during the duration of the contract to the satisfaction of the Agency at no additional cost RideCo Week 8/9
Conducting a debrief with all project team members from both the Agency and RideCo present just before go -live to review any outstanding iss ues, including timelines, roles, and responsibilities for resolving these issues
RideCo/ GTrans Week 8/9
Making the decision to go-live based on the status of open issue(s) and associated timeline(s) for resolution
RideCo/ GTrans Week 8/9

Duration: Three weeks
Challenges/Mitigation: Similar to other phases, one of the challenges is typically around the availability of the designated GTrans staff to sign off on any given element of the service during the soft launch.

Other challenges include:
• Low ridership that can be mitigated with a well-developed marketing and communications plan prior to launch. RideCo can provide examples of proven effective marketing and communications campaigns used for other clients.
• Drivers and Reservations adjusting to a dynamic app-based system can be mitigated by GTrans ensuring agency staff attend the comprehensive training, utilize knowledge articles and view videos available online. In addition, the driver and Passenger Applications are very intuitive and user-friendly.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

38 For the program launch, RideCo will support the launch by having members of our project team onsite to ensure a smooth deployment of the new software and answer any questions drivers or transit managers may have. Our project team will monitor the dashboards to identify any potential issues and adjustments needed to optimize the service. At the end of this day, our team will debrief with the GTrans project team and fill them in on the outcomes and lessons learned d uring the first day. This level of close monitoring and support will continue for weeks or even months after launch until the service is consistently achieving the agency-defined performance targets (such as rides per hour, total rides per day, cost per passenger, etc.).

GTrans Responsibilities: In this phase, GTrans will participate in the soft launch (user acceptance testing).

This phase must be completed precisely and on schedule to minimize any potential delay to the launch date. For example, if GTrans finds in its testing of the system an issue that cannot quickly be resolved, the actual launch may have to be rescheduled, which might impede the marketing and communications efforts to attract passengers for the new service.

5.1.5 Closing
This phase forms the basis for the agency’s staff to understand the key components of the RideCo’s platform, how they function, and how to use them (including basic troubleshooting). The pre -launch trial cannot be properly developed or approved before all GTrans staff involved with the project are fully comfortable using and explaining all major elements of RideCo’s system.

Task/Deliverables Owner Start/End
Providing GTrans with ongoing technical support for the duration of the contract
RideCo Week 9/10
Handing over all final project documentation to the GTrans project team RideCo Week 10/11 Making all data associated with the service available for download and fully accessible to GTrans, along with instructions regarding how to download the data
RideCo Week 10/11
Securely deleting/removing the data from the RideCo’s system after GTrans has confirmed the data download is complete
RideCo Week 11/12
Advancing the service to a larger on -demand transit program for future years
RideCo Ongoing
Expanding the on -demand transit program to additional area within the service zone
RideCo Ongoing

Duration: Three weeks
Challenges/Mitigation: The only real potential challenge for this phase is the data transfer taking longer than expected; however, GTrans will be provided with standard KPI reports on a daily, weekly, and monthly basis throughout the term of the contract.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

39 GTrans Responsibilities: This phase will be more resource intensive on RideCo’s side than that of GTrans, with only senior agency stakeholders/administration required to verify that the work done by RideCo meets their requirements. The assumptions made for this estimate inclu de 5-10% of the time of two to three key stakeholders with authority to sign -off on tasks on behalf of GTrans . The lessons learned meeting(s) will likely require approximately 2% of the time of all stakeholders involved. The main dependency of the final phase on this one is carrying out the lessons-learned meeting(s) between GTrans and RideCo’s respective project teams. RideCo will collaborate with the GTrans project team to conduct a lessons -learned session and develop a detailed roadmap outlining expansio n phases, rollout plans, dependencies, and timelines.

6 Scope of Services/Requirements
RideCo’s software solution has the following primary components:
• Passenger App: Customer facing smartphone application, web portal, and internal concierge tool for trip reservation & management.
• Driver App: In-vehicle driver facing application for automated vehicle location, mobile data communication, and real-time dispatch and data collection. • Solver: Industry-leading RideCo’s proprietary cloud-based routing optimization system. • Operations Center: Dashboard suite designed to streamline operations and service monitoring for your dispatch center.
• Data Insights: Standardized and custom reporting to provide the operational and business intelligence required to monitor your deployment.
• Profile Manager: Centralized space to store all your passenger information including ride preferences, emergency contacts, standing orders, and more.

These components are flushed with built-in features and functionality. These features aim to enhance two areas: the passenger experience and the operational experience. To improve the passenger experience, RideCo delivers the transit industry’s highest rated smartphone app, white-labeled with GTrans branding, provides stand-alone and/or integrated electronic payments, and is connected directly to the existing fixed-route network. This user -friendly app is also available as a web portal for both microtransit and paratransit passengers without access to smartphone technology and both the app and web portal enable booking in advance or on- demand. Our technology provides a guaran teed pick-up time and RideCo’s DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

40 average on-time performance is 98%, providing a consistent and enjoyable experience. Our technology is also built to maximize the operational experience. Reservationists are provided easy tools to book trips on behalf of passengers while schedulers and dispatchers are provided relief with automated schedulin g and dynamic optimization tools, and “Solver” (our cloud -based optimization tool) delivers world -leading passenger per vehicle mile (PVM). Real -time communications and data collection with the in -vehicle Driver App increases operational efficiencies and reduces redundancies and errors.

6.1 Service Parameters of a Commingled Model
Service parameters can be uniquely set across passenger types in a unified commingled model to leverage the advantages of different transit programs.

To ensure that the appropriate level of service
is provided to each passenger while
maximizing the productivity of the
commingled fleet, passengers can be offered
different stop types, wait times, on -board
times, and seat configurations, among other
parameters. These parameters can be
automatically tailored based on seat types,
known passenger lists, origin, destination, and
zones, and time of day and day of week.

In order to meet ADA standards and provide efficient service for paratransit passengers, a maximum on- board time can be set relative to direct trip time, to vary with the time of day, or to a fixed time cap through Solver, RideCo’s patented routing engine, to dynamically provide the service level necessary to meet the needs of the passengers present in the itinerary.

One com mon example of commingling is
tuning the system to have microtransit
passengers picked up and dropped off at flex
stops while paratransit passengers are picked
up and dropped off at their doorsteps.

In 2022, Airdrie Transit partnered with
RideCo and PWT t o move to a commingled
service model in response to their
underutilized fixed routes. Through
commingling, Airdrie Transit strategically
combined resources to simultaneously serve
both paratransit and microtransit passengers.

While maintaining an outstanding passenger experience averaging a trip rating of 4.7/5 stars, this change has allowed Airdrie Transit to reduce costs, expand service days, attract new passengers, and better serve the needs of their paratransit users.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

41 ENHANCING OPERATIONAL EFFICIENCY
With the deployment of new transit programs, each requiring their own service parameters, manual scheduling is no longer feasible. To meet the complex scheduling requirements of each service, Solver provides the automation necessary to achieve operational efficiency.

To maximize vehicle utilization and mitigate demand fluctuation, RideCo’s Configuration Optimizer streamlines the distribution of passengers across the available fleet and continuously optimizes seat allocation based on the trips present in the system. Based on demand, paratransit vehicles can be used for microtransit trips in the commingled service until a paratransit passenger requires a seat in an ADA - compliant vehicle. The microtransit passenger’s upcoming trip woul d then be reallocated to a different vehicle, ensuring that both the paratransit passenger and the microtransit passenger receive the appropriate level of service while still maximizing fleet utilization.

The Passenger App’s smartphone application and web booking portal can be leveraged to book both microtransit and paratransit rides in the commingled service. Registered paratransit passengers can opt to ride in a wheelchair accessible vehicle or a general seat type depending on their individual needs. By selecting a wheelchair accessible seat, the system will only send a wheelchair accessible vehicle that has enough capacity to accommodate this seat type. Passenger profile details can also notify drivers of any disabilities or accommodation requests that the passenger might have.

To overcome the fluctuating demand challenges found in the existing deployment, Guelph Transit adopted a commingled service model utilizing RideCo’s technology, allowing them to move overflow microtransit passengers to their parat ransit service. While managing trips in both curb -to-curb paratransit and stop - to-stop microtransit, Guelph Transit's Mobility Services is able to provide an exceptional customer experience with an average trip rating of 4.8/5 stars and 96%+ on-time performance.

For trips that require specific data points to qualify for funding (e.g., Medicaid), passengers or reservationists can be prompted to provide information such as trip purpose or intended funding source.

This information is stored and reported with the trip in order to help transit agencies streamline reconciliation processes in accordance with funding requirements.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

42 While Solver’s autonomous routing optimization delivers automatic dispatching, the ability for a dispatcher or reservationist to manual ly adjust rides to group specific passengers together or modify driver-passenger assignments based on context such as passenger preference is critical in a customer - centric service. Commingling through RideCo’s platform enables dispatchers and reservations to make these customizations, and improve passenger satisfaction, loyalty, and service ridership.

ELEVATING THE PASSENGER EXPERIENCE WITH SELF-SERVICE
To create a seamless transition in service for existing passengers, while attracting new passengers to grow ridership, a commingled service must be flexible enough to accommodate the different program requirements while providing a seamless passenger exper ience. For paratransit passengers, this means that they can expect the same level of care that they have come to rely on but may also share their ride with a microtransit passenger going to a nearby destination.

The Joint Powers Authority (JPA) for Merced County initiated RideCo to redesign their transit offering for Los Banos and connecting communities in 2021. An outdated paratransit software, coupled with an infrequent fixed route, made traveling from outlying communities cumbersome and lengthy. Leverag ing the innovations of the commingling service model, the fixed route was replaced and residents are now provided with the comfort of 15-minute trips and 13-minute frequencies. This commingled offering allows Merced JPA the ability to pool resources while improving service quality for all. Since its implementation, Merced JPA residents have been pleased with the commingled service, boasting an average trip rating of

4.9/5 stars.

Through RideCo’s accessible product offerings, passengers can book on -demand and in-advance trips.

Alongside the option of calling a reservationist, the RideCo’s Passenger App is designed to enable all passengers to easily book, modify, and monitor their trips. Subscription bookings can also be utilized to automatically schedule the same trip across multiple days.

To increase service transparency, passengers are notified of important trip details before, during, and after their journey. Within the app, passengers can view upcoming and past ride details. These details include driver and vehicle information, real -time vehicle tracking, pickup window, and arrival before time depending on the status of the ride. This information ensures that passengers are kept informed, allowing them to plan their day accordingly so appointments are not missed and passengers have a reliable ETA.

A TAILORED APPROACH
To deliver a successful commingled service, it is essential that agencies partner with vendors who are committed to understanding their needs, providing a tailored solution that enables acces sible and equitable mobility within the community.

These tailored solutions can be seen operating at RideCo deployments across North America, such as Cobourg Rides. While their microtransit program was reaching capacity, the paratransit program was underutilized. To better leverage the available resources and improve service delivery, a commingled service model was implemented that allows both passenger types to be served using a shared vehicle fleet. Since the implementation, Cobourg Rides continues to see higher vehicle utilization, enhanced service delivery, and even won the 2022 CUTA Innovation Award.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

43 Service results from the Cobourg Rides:
• 4.5+ passengers per vehicle hour
• 12 minutes pick-up wait time
• 162 passengers per weekday
• 95%+ on-time performance

As a trusted technology partner, RideCo is committed to working alongside agencies to better understand their users’ needs and provide a solution that reduces the mobility challenges that impact their everyday lives.

The depth of this partner ship can be seen through the success of our deployments as we help agencies identify project goals, design suitable service models, and support launches throughout their programs with our dedicated project management team.

6.2 General Specifications

6.2.1 Technical Support and Ongoing Maintenance
RideCo will be solely responsible for maintaining, managing, updating, and upgrading the platform. We will provide GTrans with the following support services:
• Clarification of software functionality.
• Adjustments to software configuration.
• Creation of new program/service configurations based on pre-existing templates in the software. • Advice on the use and results of the service offerings. • Resolution of problems directly relating to the software.

RideCo’s multi-tenant cloud platform is continuously updated monthly at no additional cost during the period of the contract so that our customers always have the latest version of the software. Updates and bug fixes to the software are provided free of charge throughout the life of the contract. Bug fixes and upgrades occur silently in the background, without users noticing. We provide GTrans with prior notice of all bug fixes and system/software maintenance or outages, and our customer support team is available to answer any questions GTrans has regarding these updates.

Release cycles are typically done on a monthly cadence but require no downtime and will be transparent to GTrans and all customers. Releases contain a combination of bug fixes, security updates as well as new features as we continue to enhance the cloud-based platform.

RideCo has a 99.99%+ platform uptime standard, and our technical team offers 24/7 support for critical platform issues. Our system is configured to immediately notify our engineers of any issues such as downtime, and issues are often resolved before the end -user is affected or even aware of them.

Additionally, our solution’s Recovery Time Objective (RTO) is typically 2 hours or less but can be redefined during the contract. Recovery Point Objective (RPO) is 0 -2 hours because of multipl e availability zones and other replication databases. We also have nightly backups in the event of an extreme disaster with widespread impact.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

44 For day-to-day business support (e.g., interpretation or configuration of dashboards), support is provided within one business day. The customer support team will be available by phone, email, and Zendesk. All calls and online support provided will be logged by the contractor through a Zendesk portal. Issue and action items shall be tracked and logged. The log shall be accessible 24 hours, 7 days a week. For business support (e.g., interpretation or configuration of dashboards), support is provided in accordance with our service level agreement.

RideCo’s support extends beyond just transition and the hand- off. We co ntinue to provide proactive support throughout the duration of the contract. RideCo’s experienced project team will schedule regular meetings after launch, during which they will review the performance of the service and provide proactive data-driven recommendations for service improvements and modifications.

Technical support is available if operators need assistance while providing service. All vehicle operators go through an orientation program, which includes customer service, dispatch, administration, and maintenance procedures. The last phase of the orientation is for a driver to perform a “ride around” with an experienced driver for final training and to answer any questions. Drivers then perform a soft launch or “mock go -live” wherein they pick -up both fake passengers and real test users (typically RideCo and transit agency staff) to smooth out any last-minute issues that might arise and to ensure that drivers begin active service confident in their ability to understand all features and functionality of the Driver App.

If vehicle operators require assistance during service, they will have the following options:
• Referencing their driver training handbook provided to them during training (handbook will be stored in every vehicle supporting the program)
• Contacting dispatch through an emergency phone number.

While vehicle operators may also leave feedback/request assistance through support tickets and other written means, the support required during active service would be for emergency-type scenarios such as vehicle breakdowns, passenger injuries, car accidents, etc. This means that anything other than immediate communication (through a phone call) would not be a feasible solution to immediately providing the driver in question with the support they require.

In addition, technical support is also available if GTrans needs assistance using backend tools for creating reports. RideCo provides technical support for all aspects of the back-end platform, such as:
• Support for using and interpreting the dashboards and capabilities of the system. • Configuration changes in the system, including updates to service territory, flex stop locations, pricing, referral, and coupon codes, etc.
• Data analytics services to provide weekly or monthly reports. • Education and training for new features deployed with software updates.

INCIDENT MANAGEMENT
Incidents are reported by several stakeholders: RideCo, riding public, and client staff. Incidents identified by RideCo and client s are reported through the Zendesk CRM (Custome r Relationship Management) portal. The riding public may report any issues through the app “Contact Us” page or contact the client call center.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

45 All tickets reported are captured in the Zendesk CRM portal. Support for general service information, complaints related to drivers and vehicles, etc., are classified as Tier 1 and are handled by the client ’s customer service team. Complaints about the app or any technical related topics are classified as Tier 2 and are handled by RideCo.

Our technical team offer s 24/7 support for critical platform issues. Our system is configured to immediately notify our engineers of any issues such as downtime, and issues are often resolved before the end -user is affected or even aware of them. Bug fixes also occur silently in the background, and without users even noticing. Rest assured, we provide the client with prior notice of all bug fixes and system/software maintenance or outages , and our customer support team is available to answer any questions the agency has regarding these updates. For day-to-day business support (e.g., interpretation or configuration of dashboards), support is provided within one business day. The Customer Support team will be available by phone, email, and Zendesk.

SERVICE AVAILABILITY
RideCo shall make the Service Offerings Available, as measured over the course of each calendar month during the term and any additional periods during which RideCo does or is required to provide Service Offerings (each such calendar month, a “ Service Period”), at least 99.9% of the time (the “ Availability Requirement”). “Available” means the Service Offerings are available and operable for access and use by the majority of end users of the Custom er over the Internet in conformity with the specifications and documentation therefor. “ Availability” has a correlative meaning. The Service Offerings are not considered Available in the event of any of the following:
• an issue affecting entire system or si ngle critical production function for at least the majority of end users of the customer.
• System down or operating in materially degraded state for at least 50.1% of end users of the Customer.

6.2.2 Data Security
RideCo will undergo a Privacy Impact Assessment (PIA) by providing technical knowledge and support to the GTrans staff. Our specialized service in the City of Guelph, Ontario, Canada, replaced Trapeze Pass and significantly automated operations while improving service delivery metrics. The City wanted t o modernize and improve the efficiency of their paratransit service, and they contracted RideCo to optimize their booking, scheduling, and routing systems with our on- demand software. RideCo now provides software and operations support for a paratransit service that serves both ambulatory passengers and wheelchair users on trips throughout Guelph.

The breakdown of activities can be seen the table below. In general, RideCo will take on most of the work during the migration process and will only rely on GTrans for the initial export of client data.

Data Migration
Task Deliverable Owner
Define Required Data Documentation outlining the data fields to be exported from GTrans
RideCo
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

46 Export Export CSV through export function. Estimated work 20 - 60 minutes.

GTrans (RideCo
available to
support)
Build CRM Set up CRM environment with necessary custom fields RideCo Import Populated database RideCo
Validate Data Confirmation that data is complete and accurate RideCo Training Reservationists and Management are confident with all CRM functions and eligibility workflows
RideCo

6.2.3 Training
RideCo is committed to doing whatever is required to make sure that the proposed service launches on time and as smoothly as possible. Part of this is ensuring that a fully trained workforce is one hundred per cent ready prior to launch.

RideCo’s driver training team has developed detailed, user -friendly training documentation through our experience working with partners, drivers, and transit system drivers. Our training program has graduated over 1,000 drivers. Several agencies, including LA
Metro, Houst on METRO, and Calgary Transit
(among others) have trusted RideCo to train their
team of drivers, call center
reservationists/dispatchers, and administrators.

Our Project Manager will set up the GTrans team
for long -term success throughout the
implementation period and for the long term .

RideCo staff will work with the GTrans staff to
provide the following training for the proposed
service:
• Driver App interactive training and documentation.
• Customer assistance training for support personnel.
• In-person ‘train the trainer’ training for system administrators and reservationists/dispatch personnel on the use of the apps and dashboards.
• Follow-up one-on-one training at any time for the trainers, coordinators or end-users of the operations dashboards or analysis/reporting tools.

Our training program couples video-based lessons with in-person guidance to train drivers on the Driver App and how to report technology issues that may arise during service. Drivers will be provided with DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

47 handbooks that explain the use of the app and will be able to assist passengers with most questions they might have about the technology.

All vehicle operators/drivers go through an orientation program, which includes customer service, dispatch, administration, and maintenance procedures. The last phase of the orientation is for a driver to perform a “ride around” with an experienced driver for final training and to answer any questions.

RideCo’s staff will also provide technical training to system administrators on all aspects of the back-end dashboard suite, such as:
• How configuration changes work in the system, including updates to service territory, flex stop locations, fare/pricing, and referral and coupon codes. • How to use and interpret the dashboards and what the system capabilities are.

Our customer success team customizes our driver training manual in a way that accounts for the specifics of each unique RideCo-powered service. The manual for GTrans will include information on the following:
• Starting new itineraries in the Driver App.
• Navigating between destinations.
• Going online and offline in the Driver App.
• The procedure for picking up and dropping off passengers. • How to create a new driver profile.

The number of GTrans staff to be trained is at GTrans’ discretion; however, we recommend training all staff who will be directly involved in the day-to-day operations of the system. We typically provide between 10 and 12 hours of instruction for call center training, dashboard suite training, Zendesk (our preferred CRM) customer ticketing portal training, reservationist training, and Driver App training.

Our Project Manager for this service will conduct follow -up one- on-one training at any time (scheduled upon reasonable notice) for local trainers, coordinators, or end -users of the operations dashboards and analysis/reporting tools.

RideCo’s training program is outlined in the four -module course syllabus featured below. Additionally, RideCo will provide the GTrans training personnel with written documentation (i.e., handbooks) as well as detailed training videos on our system’s backend.

Module Description Lessons Format
Driver Module Teaches vehicle operators
how to use the RideCo
platform
• Introduction
• Starting an itinerary
• Picking up a passenger
• Dropping off a
passenger
• Navigation
• Canceled rides
• In-class training
• On-road training(1)
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

48 • Going online and
offline
• Exiting an itinerary
• Setting up Driver
profiles
Call Center
Module
Teaches call center
employees how to assist
passengers with booking
and tracking their rides(2)
• Logging in as a
customer
• Booking a ride
• Reviewing existing
bookings
• Tracking a ride
• Cancelling a ride
• Editing an existing
booking
• In-class training
Dashboard
Module
Teaches agency staff how
to use the RideCo
dashboard
• Overview
• Tracking itineraries
• Tracking rides
• Tracking users
• Statistics
• Exporting data
• User groups
• Vehicle providers
• In-class training
• Additional virtual
follow-up sessions as
required(3)
Reporting
Module
Teaches agency
administrators how to
understand and interpret
RideCo’s data reporting
capabilities
• Reading KPI reports
• Utilizing data
• In-class or virtual
training
(1) On-road training is determined with the client and depends on the scale, complexity, and background of the drivers.

This component of the module includes a combination of fake passengers and internal text passengers to facilitate a real operating simulation.
(2) This module is only covered if the service utilizes a call center in their operation. (3) This training module is created to match the specific needs of the organization and can be broken into different training for different audiences if certain tasks do not overlap.

6.3 Passenger Management
RideCo Profile Manager (RPM): Supplemental customer information can be stored in a custom -built Profile Manager. This data is automatically synchronized with existing RideCo profiles and can be DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

49 displayed to dispatchers when booking rides. All data stored in this Profile Manager is compliant with the Health Insurance Portability and Accountability Act (HIPAA), which means sensitive data like disability and health information is stored and transmitted securely. RPM’s robust reporting engine allows you to create and manage custom reports on passenger information and other metrics like demographics or service levels for the purposes of internal planning, executive reporting or even to fulfill FTA audit requirements.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

50 Eligibility Management: Included in the RideCo Profile Manager is a powerful eligibility platform, which helps manage everything from the qualification of paratransit passengers to ensuring they receive the appropriate level of service during a ride. It even helps you audit, repo rt on , and manage upcoming renewals and expiry for temporary passengers.

RideCo’s team will work with you to build digital application forms to be completed by your eligibility intake team or even directly by passengers themselves to request service. The use of digital forms also allows the application process to be accessible for passengers with limited or no vision as it can be used with screen readers or braille devices. Digital applications can automatically update the relevant customer information found in the RPM and save a full PDF file of the submission form to the customer’s profile.

The platform is tailored to your internal processes, including the accommodation of submitting for appeals and renewals.

Once an application has been received, your eligibility team can receive an email notifying them of the submission and can find all open applications within the eligibility portal. In this portal, we can customize the statuses and workflows to represent your existing review process including the automatic creation of letters or emails to request additional information, approve/deny applications, and send expiry warnings.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

51 Applications are automatically sorted by status and date received so you can easily see which applications need attention first, and a log of all changes is available should you need it for auditing purposes.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

52 If your eligibility process requires
external reviewers, they can also be
granted access to the eligibility portal
to review and modify applications as
needed. Granular permissions are used
to customize their access, so they only
see what is required to pe rform their
assessment. If you would prefer, they
don’t have access to the portal, you
can also send an application to a third-
party eligibility evaluator via email and use additional digital forms to submit their evaluations.

Once an application is approved, your passengers are automatically added to the correct allow-lists in the RideCo system, so they can book a ride for their eligible service immediately upon activation.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

53 6.4 Passenger Interface
RideCo’s Passenger App is available for free download on Ap ple App Store (iOS), Google Play Store (Android), and any standard web browser (Safari, Chrome, Internet Explorer, Firefox, and Microsoft Edge).

The Passenger App is highly configurable and can be modified to align with GTrans unique service parameters. Furthermore, RideCo will white label the app to match GTrans desired branding.

Users need to create an account using their email and phone number and then can book on -demand microtransit rides or preschedule trips. Passengers are given a 10-minute pick-up window at the time of booking; hence they do not experience waiting outside of that defined window. The app (or reservationist) will provide a ride -booking confirmation that includes a nearby flex stop for pick-up and a flex stop that is close to their destination. The booking will include a description of the flex stop as well as access to walking directions (via Google Maps). The system provides several options to the passenger and allows the passenger to choose best -matched trip from a series of options. Our clients typically find that as the microtransit service matures, more than 50% of passengers pre -book. Should passengers forget their password, we have a recovery system to help them reset it; the passenger has the option to be sent an email to reset their password.

Passengers are provided with guaranteed pick-up and arrives before times upon booking to ensure they get to their destination on time. The dynamic vehicle routing performed by the software platform ensures thi s on-time guarantee is met. This differentiating features is a firm commitment from RideCo that enables passengers to plan their DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

54 trips with confidence. This is especially important when going to work, a medical appointment, or connecting to transit. RideCo achieves a 98% on-time performance across all our services. Many of our contemporaries provide a floating ETA that tends to fluctuate based on changes in demand.

RideCo’s platform automates all dispatching and passenger/driver communications. Passengers can use the app to track their vehicle/driver location in real-time, see continuously updated ETAs for pick -up and drop -off, and enjoy demand -responsive dynamic service with less walking, shorter wait time, no transfers, and faster trip times. For ride requests with a pick -up or drop-off at a transit connection stop, the system automatically aligns pick -up or drop - off times to match a transit schedule of arriving or departing connections at transit connection stop.

Passengers are able to select their trip either by departure time, or arrival time providing them complete control over their booking experience. Furthermore, they will have several options by which to pay according to the agency- desired fare media. RideCo can support credit and debit, cash, transfer, pass, and mobile ticket.

At the time of ride-booking, passengers can also enter special codes to obtain discounts. For example, a student might enter “student” as a special code to obtain a discounted student fare. Similarly, eligible passengers with accessibility requirements will be provided with a special code upon account registration that they must enter to book an accessible vehicle. Our software can support many coupon codes.

For the ease of rebooking, the app remembers frequently/recently traveled locations so that a passenger can simply select a common/recent destination from the app when booking. Additionally, the app tracks all rides and passengers can view previous rides they have taken in the app at any point.

A key differentiating feature of RideCo’s solution is that when a customer books a ride, our system actually schedules that ride. Our competitors simply add rides to a queue – and send out a ride request 10 minutes before the departure. Our approach enables us to provide a firm “a rrives before” time because as we capacity to that user at the time of booking and all subsequent bookings take that booking into account.

The Passenger App allows passengers to book seat types. A passenger can book an individual ride, themselves plus a friend, add a large item or piece of luggage, even a bicycle, if the vehicle is so equipped.

The seat selection function also allows a paratransit passenger to book a ride for themself, for a companion, or a wheelchair-accessible seat; companions can also book rides on behalf of passengers with disabilities. This function promotes equity by grouping paratransit passengers and general microtransit passengers in the same vehicles and providing both groups with the same industry -leading level s of service.

As a passenger’s vehicle approaches, they are sent an SMS message letting them know that their driver has arrived. Passengers also receive an SMS message when their driver is on the way to the pick-up point and receive a confirmation of booking email as soon as the trip booking has been processed by the system.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

55 After each trip, passengers are prompted to rate their ride/driver out of 5 stars. Passengers are also offered the chance to leave specific comments/feedback regarding issues or other feedback about the service or their specific trip or driver.

Passengers with no smartphone or data plan can use the telephone support line that will be provided and staffed with a reservationists during all service hours. The call center staff will be trained to help the passenger create their account if it is their first time using the new service. Creating an account over the phone takes just a few minutes and once completed, their account will be accessible through the app, website, and of course through the call center.

Passengers who do not use a smartphone can also access to a web-based browser booking portal (with the same functionality as the mobile app). Similar to the mobile app, passengers can arrange their own rides, both on-demand, and in-advance, track vehicles as they are on-route to pick them up and cancel or modify their trips.

Although the system is autonomous, there are rare circumstances where a dispatcher may need to manually schedule a ride. RideCo provides a "forced ride" function th at allows dispatchers to manually override the system in select situations.

CONFIGURABLE CUSTOMIZATION
RideCo’s highly configurable Passenger App can be white labeled to GTrans branding guidelines. The following are just a few of the features and service parameters that are fully customizable:
• Service offering (hours, FAQs, a support phone number, and in-app feedback tools). • Zone boundaries are entirely customizable with the ability to create multiple zones and connect those zones to external point locations outside the customized boundary. • Seat types for supported mobility options: RideCo can accommodate any seat type in GTrans fleet.

Users will be able to select the desired seat type and our system will automatically dispatch the correct vehicle. Examples of seat types used by other agencies include “General Seat,” “Wheelchair Seat,” “Service Animal”, “Bicycle Rack Seat”.
• Fare levels: RideCo provides a flexible faring system that enables GTrans to uniquely set fares by seat type to align with the rest of its network. This provides the option to set a “general fare,” “reduced fare”, “paratransit fare” or any other specific fare you might wish to provide. • Accepted fare media: RideCo’s system enables multiple fare payment options. Users can pay online with a credit card through the app, or with cash, pass, and transfer. The driver will be notified through the Driver App of which fare to expect at the time of boarding. • Customizable coupon codes: RideCo provides powerful configurable coupons that can be easily created by the agency to work for specific user groups, to specific locations, and within specific time windows.

They can be set to expire after a set time, or after a specific number of uses and will reduce the fare due by the configured amount. Coupons ar e often used for promotional purposes at the start of a service or for special events.
• Service level by passenger type: RideCo can manage eligibility for different user groups and can provide different levels of service based on eligibility. Most commonly providing paratransit passengers with curb-to-curb service, while general passengers receive flex stop-to-flex stop service.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

56 SYSTEM PERFORMANCE
With RideCo’s powerful passenger channeling technology and the batched scheduling of ride bookings, we can ensu re that most rides are shared – something that simple “ride queue” technology cannot do.

Unlike that of any other microtransit software provider, RideCo’s system not only books trips instantly, but schedules them instantly as well. When a passenger books a trip in advance (as opposed to on - demand), it is automatically assigned to an actual live manifest. Our software begins making vehicle itineraries the second a single trip is booked and builds the rest of that itinerary around existing trips as new trips are added. Our algorithm optimizes for vehicle utilization (maximizes the number of shared rides) but never presents passengers with trip options that violate the promised arrival time of any other passenger’s already booked trip.

The following Passenger App walkthrough demonstrates the process through which passengers use the app to book rides, designate pick-up, and drop-off locations, view real-time pick-up and drop-off data, get to flex stops, and enjoy demand- responsive dynamic service with less walki ng, shorter wait times, and faster trip times.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

57 6.4.1 Passenger App Walkthrough

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

58 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

59 6.5 Dispatching/Dashboard Interface

6.5.1 Operations Center
RideCo’s Operations Center comprises a comprehensive suite of data dashboards tailored to support role within GTrans operations. There are seven (7) dashboards available to GTrans , and access can be permissioned depending on individual job functions. RideCo’s goal with our dashboard suite is to provide an autonomous experience for RideCo and t GTrans staff while delivering complete visibility into the current and historical on-demand options. The system generates significant and digestible data that can be leveraged by the service planning and executive teams to make informed decisions about future network enhancements to improve the passenger experience system-wide while optimizing the budget.

Lead Project Manager and Executive Use
Typically Lead Project Managers and Executives leverage the overview dashboard to view high-level KPIs for the current and historical service days. Additionally, the overview highlights the current vehicle supply, upcoming operator breaks, and high -level passenger demand trends. Unique to RideCo, Lead Project Managers or Executives can view search performance of RideCo’s platform to distill information about how quickly passengers receive trip options and if any failed rides have occurred throughout the service.

This is a good opportunity to adjust vehicle supply accordingly if resources are available.

The program statistics dashboard is a great tool to evaluate and analyze vehicle utilization and capacity trends while benchmarking vehicle supply with passengers’ demand during a service day or over a specific operating period. Additionally, this dashboard can be used to monitor overall operator performance and analyze on-trip driving time versus unoccupied driving time. Once again, this enables RideCo and GTrans DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

60 to make data-driven decisions to align vehicle supply to experience-based demand profiles, lowering the cost per passenger.

To perform broader ad- hoc analysis on the service, the exports dashboard provides access to real-time and historical raw data that encompasses all r eporting aspects of the on -demand operations in a .CSV format. This can be viewed per zone or on a global consolidated basis. If the Agency wishes, the raw data exports can be integrated into the Agency reporting and analytics tool through an exposable API . More information about our exports and data analysis can be found in Data & Reporting below.

Dispatch & Day-to-Day Use
The RideCo’s dashboard suite is autonomous and does not require constant monitoring from the RideCo team or GTrans staff; however, we know the Operations Manager will want to view real- time vehicle locations, monitor past, and tentatively assigned future itineraries while tracking the overall health of the system. This day -to-day viewpoint can be seamlessly accessed on the itinerary tra cker dashboard .

Operations Managers can also leverage this dashboard to track operator performance in real- time, monitor newly on-boarded operators’ behavior, and perform investigative inquiries.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

61 For live tracking of origin and destinations, imminent ride performance and ride investigations, the ride tracker and user tracker dashboards provide granular snapshots of each passenger’s experience from the time of booking to completion of the trip and r ide rating. The ride tracker provides a holistic view of the service and trips completed/upcoming within a particular service day.

The user tracker provides a specific view of all trips booked/canceled/completed for an individual passenger within a defined period. This tool is great for performing investigations to understand when operators accept trips, how long passengers are onboard specific vehicles, and to address issues with no- shows, cancelations, and potentially lower-rated trips. Leveraging the user tracker, GTrans can also view fare payment methods and the fare level that was charged to a specific passenger type.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

62 It is important to reiterate the dashboard suite is autonomous and live monitoring is not required. The comprehensive view is designed to be a support tool that enables real-time transparency for GTrans staff to oversee passenger and operator behavior.

Additionally, the Operations Manager would leverage our driver and fleet management tools. This enables RideCo staff to change vehicle schedules, add or remove vehicle types, manage multiple vehicle operations, make operators unavailable for trips in emergency situations, for example, vehicle breakdowns, and effectively schedule operator breaks that dynamically optimize around real- time passenger demand within defined parameters or shift windows.

For driver breaks or floating lunches, agencies set the rules or requirements for the system to follow.

Agencies should consider union rules, contract s, government regulations, and more, when determining how to set up break windows. For example, after considering those factors, agencies may tell the system to give all drivers a half hour lunch break between 11 a.m. and 1 p.m. Then, our autonomous routing and scheduling platform handles the rest. Our optimization engine treats the driver’s break just like it would a ride and rearranges it in the driver’s schedule accordingly. This means drivers are consistently going to get their breaks at the best possible time, while still adhering to the rules or requirements set by agencies. The DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

63 feature is useful for agencies that have frequent changes to their schedule. If a driver is out sick, or a vehicle is broken down, the system accommodates these challenges autonomously.

Call Center & Customer Support Use – GTrans Staff
RideCo’s reservationist portal is built with the same user-friendly booking flow as the Passenger App. Call center staff/live agents can log in into a passenger’s account and book rides, provide ride updates and vehicle information as requested. In line with the Passenger App, all trips are autonomously scheduled into the system and re -optimized based on new search requests and changes to the operating environment. Like the Operations Manager, call center staff, and customer support can have permissions to the User Tracker to conduct potential service investigations.

Besides through the RideCo web-based graphical/dashboard suite, GTrans will be able to access service performance metrics through both raw data exports and daily, weekly, or monthly KPI reports.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

64 6.6 Vehicle Operator Interface
RideCo’s driver mobile application is powered by standard off-the-shelf Android smartphones or tablets; we typically recommend transit agencies use the Galaxy Tab A as a powerful yet affordable device. To set up an account, vehicle operators must input their name, phone number, and email address. Accounts are then approved for service by a transit agency administrator or driver supervisor. A new driver can b e added to the system in a matter of minutes.

The driver mobile app offers user -friendly step- by-step instructions to facilitate fully automated dispatching and dynamic routing. Automated updates of dispatched trips are sent to the mobile data terminals/tablets. The app provides real -time, turn-by-turn navigation support – including audiovisual directions and notifications through Google Maps. The app is powered by the RideCo’s backend routing engine, which integrates real-time traffic data with drive time estimates and route generation. Since the Driver App routes drivers using Google Maps, all the audiovisual capabilities of that application/platform are available to drivers, including a dark mode for night driving and instructions in multiple languages (if a driver is more comfortable with a language other than English).

Operators are required to sign -in to their personal account at the beginning of each shift and log out at the end of each shift. Signing on and off is easily done by having an operator enter their username and password into the app. Therefore, the same tablet/device can be used by multiple operators by having one sign out and the other sign in which takes just a matter of seconds.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

65 Our software begins making vehicle itineraries as soon as a trip is booked and builds the rest of that itinerary around existing trips as new trips are added. Because schedules are constantly being optimized, we provide the driver’s itinerary one step at a time. This way, we can adapt to changes in sch edules if a new booking comes in, or if a vehicle falls behind schedule.

CANCELATIONS AND NO-SHOWS
Users may cancel a ride before their vehicle arrives after booking. Cancelations have limited impact on the system as our software is continually optimizing every 20-seconds. Canceled rides are simply removed from the tentative schedule, and no vehicle is dispatched. Since drivers are only seeing one step at a time (their next pick-up or next drop -off location), they will not experience anything when a ride i s canceled and removed from their itinerary.

No-shows do occur from time to time. When a driver arrives at the pick -up location, and presses “I have arrived” the Driver App will begin a wait timer and once its timer expires, the driver have the option to press “no show.” After confirming “no show” the driver will be provided with the next step, which could be another pick -up or drop -off. The system has passenger restriction capability, which means it can temporarily limit or suspend a user from booking new rides based on high cancelations or no shows, subject to the agency’s defined parameters. A Driver App walkthrough is provided below:

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

66 6.6.1 Driver App Walkthrough

•

3 Upon trip acceptance, the app displays the name of the passenger, the pick- up location, and any additional pick-up instructions provided by the passenger. The app displays one trip at a time to mitigate confusion and the platform fully automates all itineraries.

Once an operator has entered their login credentials, the RideCo platform sends them the first ride in their itinerary and prompts them to accept the ride. After the operator has accepted their first trip, they are sent in-app turn-by-turn navigation to the pick-up location – though they may also launch a third-party navigation app (e.g., Waze or Google Maps).

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

67 3

1. Confirm passenger’s name, number of additional riders and onboarding notes (if any), and pick-up location.

2. Click “Launch Navigation” to launch the operator’s preferred navigation app (the destination is automatically entered by the RideCo app)

3. Operators can also choose to view the pick-up location on an in-app map.

4. Once arriving at the destination, the driver selects “I Have Arrived” – which tells the passenger their vehicle is at the pick-up location.

1 2

3 4

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

68 1. At the destination, operators either confirm that the passenger is picked up or marks them as a no-show.

2. Operators confirm their passenger’s identity and validate their chosen method of payment as displayed in the app.

3. Once the passenger is safely onboard the vehicle, the operator selects “Get Next Destination” to launch the next phase of their itinerary.

3 1

2 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

69 6.7 Reporting – Metrics
After a service is launched, RideCo’s team tracks service metrics daily and work constantly to optimize the performance of the service. We have a strong understanding of GTrans objectives and requirements for the Project. We will work with GTrans to understand your definition of success and will ensure that the service is able to meet or exceed those metrics. RideCo also sets internal goals, which overlap with and often surpass those set by our partners when planning our on-demand services, and we continue to iterate upon services constantly as required. Our team is never satisfied with the service until our agency partner is more than satisfied with it.

Below we provide some metrics and performance standards to consider a successful service based on our experience operating similar deployments in the area and across North America with a similar use case.

Please note that decision about your service models such as the size of the zone, target service levels, travel restrictions, etc. as well as marketing eff orts and the unique topology and characteristics of each zone will impact these metrics.

Metric Consideration
Operating
Performance
Passenger per Vehicle
Hour (PVH)
Influenced by service design, available fleet, desired service levels, typical traffic patterns within the zone as well as when and where passengers typically travel.

Ride Sharing %
This metric indicates the percentage of rides that are shared rides. It will be influenced by how restricted or open travel is within the zones. For example, the Calgary Transit first/last mile solution is having about 80% of shared rides . You could expect lower sharing % if the service model also allows for unrestricted point-to-point trips between the stop network.

Passengers per Shared
Ride
This metric indicates on average how many other passengers a passenger may see on their journey. It is an indicator of quality pooling. It will be influenced by how restricted or open travel is within the zones.

Daily Ridership
Monitor weekly growth of ridership to understand uptake of the service. Important to also monitor where the ridership is coming from using provided heatmapping and origin and
destination analysis that RideCo provides.

Rides per Customer
per Month
Repeat ridership is an excellent indicator of usage for th e microtransit service. Simply looking at daily ridership does not provide insight into how often the same passengers are using the service. This metric is useful in understanding aggregate repeat usage across the system. RideCo’s Calgary Carrington- Livingston FMLM service achieves a metric of 12 rides per customer per month.

Customer
Experience On-Time Performance
Providing a reliable service is the cornerstone of a successful on-demand project. Customers need to trust that the
commitments with trip options th ey receive will be kept. For this reason, we suggest prioritizing on-time performance of the service.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

70 Metric Consideration
On-Demand Wait -
Time
Density of the stop network and size of the fleet in each zone will determine attainable lower wait times are. The overall trip patterns and when passengers will travel also need to be considered. Calgary Carrington -Livingston FMLM service averages 12-minute wait times for on-demand.

On-Board Time
This metric can also be set to scale with trip distance. For example, RideCo can set on-board time to be set at 1.5x (value customizable) the direct trip time. In this way, all rides regardless of trip distance will have representative on -board times that can be up to 1.5x direct trip time. Traffic patterns also play an important role with this metric.

Ride Rating
Passengers provide a ride rating and optional written comment after each ride taken. These ratings are important to monitor for passenger satisfaction.

Walking Distance
This is an agency decision. The provided range is where we see many of services fall. Certain areas can be made more or less dense depending on the quality of the pedestrian
infrastructure as well as safety considerations.

Cost
Performance
Cost Per Passenger/
Net Subsidy Per
Passenger
Cost per passenger can also be one of the starting points or major considerations with service design. A target cost per ride suggests a target cost model and level of ridership to achieve that number.

Marketing
Performance
and Planning
Metrics
App Downloads per
Day
These metrics allow you to understand how passengers are converting through the funnel of learning about the service to using the service. This is especially helpful around launch when marketing of the service is done. These metrics provi de something other than simply weekly or daily ridership
increases to evaluate those efforts on. For example, if app download and registration metrics are strong but the number of new passenger s per day is not increasing , it may be that passengers are aware that the service is there but instead may need better messaging on how to use the service and
understand where it can go.

Registered/Verified
Users per Day
New Passengers per
Day
% of Registered
Userbase Served
This indicates what portion of the people who have created and registered accounts for the service have ever taken a ride with the service. This is a great metric to evaluate when you are targeting a marketing campaign at the existing ridership who have accounts already.
% Of registered
Userbase Served per
Day
This indicates what portion of the people who have created and registered accounts for the service take rides on any given day. This is a helpful metric for planning purposes as well as it can be used as a benchmark conversion percentage when
considering expansion to other zones.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

71 6.8 Marketing
An essential component of any microtransit deployment is marketing. Without a successful marketing plan, it is challenging to transition existing passengers to the new service, attract net new passengers, and support ridership retention.

RideCo has successfully deployed effective marketing materials and strategies to launch various projects.

Our team has performed marketing coordination for some of the largest and most successful mobility-on- demand services in the United States, including for Los Angeles Metro (marketing budget of $2 million+), Houston Metro, and VIA Metropolitan’s MOD service. For the LA Metro and VIA MOD service, RideCo and its subcontractor played a very active role in designing and helping execute marketing campaigns. For Houston Metro, RideCo played a consultative role.

RideCo supports the launch of new services with the following best practices and pre- developed assets before and during launch:

• Define Goals: Defining goals for the marketing program is a key to optimizing the budget, effectively penetrating the target market, and achieving sustained ridership. • Drive Awareness: Let the targeted audience know that the service is available, educate on how to utilize the service, and the benefits it would bring.
• Prompt Action: Prompt targeted audience to act and to convert them into passengers.

• Tailored Approach: Ensuring the marketing plan is aligned with the service GTrans is deploying. Bus operators can help educate existing passengers about the new service changes and the benefits of microtransit. Street teams are also a great source of engagement; leverage this approach at main points of interest or transit connections within the zone.

• Collaborate: Leveraging the best assets of each entity that is involved in the deployment. GTrans knows its ridership base, the demographics of the zone, and marketing practices that have worked historically to build excitement for new services. RideCo is the industry leader in rapid ridership adoption for microtransit services and has developed comprehensive marketing plans to align with each potential service model (point-to-point, first-last-mile, fixed-route replacement, and commingling). Additionally, utilize the vehicle provider to mobilize the wrapped and branded vehicles before the launch. When the community engages with pop- up events, it builds trust and earned media exposure, both critical to a successful launch.

• Analyze and Iterate: Testing your messaging, analyzing the results from different marketing approaches, and adapting the marketing plan to optimize the marketing spend. Once the existing fixed- route ridership base has been transitioned to the new service, it is important to adjust the marketing strategy to attract net new passengers or choice passengers that may not have used transit historically.

RideCo’s project management team’s dedication to the service ensures the smoothest possible start up, training agency personnel on the system backend, and passengers on mobile and web apps.

Examples of support we provide include:
• Pre-launch training
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

72 • Service plan design and optimization
• Marketing materials development assistance/best practices • Technology customization and deployment
• Operator and system administrator training
• Soft launch testing
• Service launch
• Post launch iteration (to continually improve upon the performance of the service)

BRANDING AND PASSENGER AWARENESS
Building passenger awareness of the new service can be managed in several ways, but we r ecommend the following, based on our substantial experience designing, launching, and operating successful microtransit and on-demand paratransit services across North America and Asia:
• Placing signage at hotspot/hub areas within the service zones, such as stores and shopping centers, hospitals, post offices, and any other frequently visited areas. • Placing signage/promotional materials in/on the buses to be replaced with microtransit. • Placing representatives on-board active service vehicles and at hub locations in or near each zone during certain peak times/days to speak with passengers and inform them about the change, answering any questions they may have regarding the service or the app. • Producing and promoting a video describing the new service. • Encouraging bus drivers on routes to be replaced to mention the new service to passengers, either as they board or disembark service vehicles, and providing these operators with the training to be able to answer common passenger questions or point to informational materials/FAQs. • Sending push notifications, SMS messages, and/or emails providing free ride codes for rides pre- booked on the app but before launch (for instance, pre -scheduled rides occurring in the first three weeks after launch might be discounted or provided free of charge to the passenger).

The following is an example of a video that RideCo helped develop for Los Angeles Metro’s MOD service.

The video is designed to showcase the desirable attributes of the service such as its user- friendly experience, safety, available zones, and use cases/user personas supported. https://www.youtube.com/watch?v=FLL5ZqDyuA4

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

73 BRANDING EXAMPLES
Leveraging an integrated marketing approach will reach a wider audience and will enable a high likelihood that a passenger will engage with multiple marketing channels to prompt action. Below is a high-level list of channels (paid media, owned media, and earned media) to leverage when deploying an integrated marketing approach.

Paid Advertising Channels include:
• Direct mail (traditional advertising)
• Print materials (traditional advertising)
• Radio (traditional advertising)
• Facebook ads (digital advertising)
• Google search ads (digital advertising)
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

74 • Programmatic videos/YouTube placement (digital advertising)

Owned Media Channels include:
• GTrans website
• GTrans social media accounts
• Email marketing
• SMS marketing
• GTrans -owned bus placement: interior and exterior of the bus • Stations/transfer points advertising opportunities
• Any other GTrans -owned properties

Earned Media Channels include:
• Press release & Pop-ups & events
• Ride-along
• Local organization partnership
• Local TV/radio exposure
• Business and community outreach

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

75 7 Service Scenarios/Models

7.1 Service Planning Approach
The RideCo product excels in its ability to deliver countless service models, and RideCo does not approach the market with an out -of-the-box solution because each area has unique challenges and transit needs.

For this reason, RideCo has the ability to tune its algorithm and set up the service in hundreds of different ways to meet the unique objectives and needs in Gardena. RideCo’s service modeling approac h is built with this philosophy in mind.

As part of the service design process during the implementation, RideCo will work collaboratively with GTrans staff to refine the service concepts that are presented in this proposal to ensure that the specific parameters are suitable for the local context. RideCo’s team looks forward to the opportunity to work with GTrans staff to further refine the service concept, pairing GTrans staff’s local and institutional knowledge with RideCo’s microtransit specific knowledge and tools.

RideCo’s service modeling approach consists of understanding objectives, conducting robust analysis, and benchmarking with simulation analysis. The last step of RideCo’s planning approach is to understand how the proposed service would operate in a close -to-real-life scenario. RideCo’s simulation capabilities allow them to use existing or forecasted ridership data or generate representative ridership data (based on assumed trip patterns) and use that data to run a full-service day simulatio n in a virtual setting. The virtual setting closely mimics the real world by considering several real-world factors such as live and historic traffic conditions, your exact vehicle types, capacities, and the mobility options they support, different boardin g and alighting times by passenger, and mobility type, and many more.

RideCo staff welcomed the opportunity to model GTrans’ service using sample trips based off current GTrans Data and paper manifests after approval by GTrans staff. The results of this simulation as well as the proposed service model is presented below.

7.2 Proposed Service Plan

PARATRANSIT ZONE
The paratransit zone will be based on the current service area of the existing paratransit service.

Registered paratransit riders will be able to travel curb-to-curb anywhere within this zone.

Y our Location Y our Destination
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

76 MICROTRANSIT (GENERAL PUBLIC) ZONE
The proposed microtransit zone covers the area previously served by Line 4, as well as some additional gaps in the network. The general public can request trips to and from virtual stops anywhere within the proposed zone. The virtual stops include both existing fixed route bus stops in the zone, as well as new virtual stops within the zone.

With the approval of GTrans Staff, RideCo’s service modelling team had the opportunity to demonstrate how the proposed on -demand system can commingle with GTrans’ paratransit program using RideCo’s simulation engine, which was informed by GTrans data. The fleet for this simulation consisted of 4 vehicles.

<1/4 mile <1/4 mile
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

77 7.2.1 Projected level of service
Based on the information provided in the RFP and paratransit manifest data indicating origins and destinations of passenger trips, we simulated a comingled service that reflects the anticipated demand and travel patterns for the service. The results from the perspective of both general and paratransit riders are summarized below.

Paratransit General Rider
When On-Demand or
Scheduled On-Demand or Scheduled
Virtual Stop (no signage)
Existing Bus Stop
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

78 Walking Distance Curb-to-Curb < ¼ mile
Waiting Time 15 – 20 minutes 10 – 15 minutes
On-board Time 15- 20 minutes 10 – 15
minutes

7.2.2 Vehicles and Hours
4 peak period vehicles would be an adequate vehicle to achieve these service levels for the comingled ridership of paratransit and previous line 4 passengers and would have enough additional capacity to accommodate further grow, up to 180 daily passengers.

7.2.3 School Run
RideCo understand that GTrans may continue to run a fixed route bus to accommodate serves in demand driven by school trips. However, this comingled service model can be used to accommodate the school trips as well, although during these surges in demand, wait times and on -board times may exceed the targets listed in the table above.

7.2.4 Cost Savings
The cost savings presented below are based on a comparison of a baseline costs to the proposed comingled service model, which uses microtransit to replace line 4.

Baseline Costs

Daily Weekly Annual
Line 4* $ 4,266.34 $ 21,331.70 $ 1,109,248.40
Paratransit** $ 2,895.65 $ 17,074.35 $ 887,866.20 Total $ 7,161.99 $ 38,406.05 $ 1,997,114.60
*Based on $164.09/hr **Based on $99.85/hr

Proposed Comingled Service Model Cost (plus school tripper) Daily Weekly Annual
Weekday* $ 4,992.50 $ 24,962.50 $ 1,298,050.00
Weekend* $ 1,298.05 $ 2,596.10 $ 134,997.20
Weekday School
Tripper**
$ 656.36 $ 3,281.80 $ 118,144.80
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

79 Total

$ 30,840.40 $ 1,551,162.00
Savings $ 445,952.60
*Based on $99.85/hr **Based on $164.09/hr

The proposed service model represents an opportunity for GTrans to save $445,952.60 annually, even in a scenario where a school tripper service is included to accommodate peak period school trips.

8 Reporting and Report Samples
Data Insights comprise autogenerated Key Performance Indicator (KPI) reports, and supportive analytics, as follows:

8.1.1 Visual KPI Dashboards
The robust Visual KPI Dashboards can assist
across several areas of your organization. The
overview dashboards provide key insights on
metrics you care more about. The ridership
dashboard provides an understanding of how
ridership is trending and key elements of
service usage. The customer ex perience
dashboard highlights metrics such as wait
times, onboard times, on -time performance,
and ride ratings. The productivity dashboard
allows assessing how productive the service is
with information about passengers per vehicle
hour, revenue hours and sharing rates. Lastly, the planning dashboard provides key information such as vehicle utilization, overtime, and maximum hourly vehicles in service. All dashboards provide charts, metrics, and graphs of data, and can be customized by each user to show the data they care the most about for their operation. In addition, a user can set the date range preferences to view all of this data.

8.1.2 Raw Data Exports
GTrans can export raw data (rides, vehicles, times, locations, etc.) in .csv format from RideCo platform for further analysis. The raw trip request data (origin/destination/time points) is also available for export and can be used for future transportation planning. All output options are flexible and can meet all standard reporting requirements (as required, such as origin and destination information, vehicles operated in maximum service, unlinked passenger trips, vehicle hours, total vehicle hours, vehicle miles, vehicles’ miles traveled, passenger miles traveled, total passenger counts, and total vehicle miles. RideCo can also provide API access to data should GTrans want to bring their microtransit data into their pre -existing database provided by a third-party provider (Tableau, Power BI, etc.)

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

80 8.1.3 Daily Key Performance Indicator (KPI) Reporting RideCo offers standardized KPI reports that can be sent to your inbox daily. Reports include several KPIs, including weekly/monthly ridership and revenues, ridership by time of day, booking times, driver performance statistics, and customer ride ratings, and much more.

Ride data, provided at the trip level, will include information associated with requested locations of pick- ups and drop -offs, the actual locations of pick -ups and drop -offs, the price of each trip (including any discounts applied), and fare payment data (e.g., fare type, payment type).

Driver data, provided at the individual driver level, will include start and end times of shifts (including breaks), total vehicle miles traveled (by start of day to end of day and by terminal to terminal), and total revenue miles. Other examples of data from monthly summary reports include:
• Demand summary data (origin/destination, time of use, boardings per revenue hour, total ridership). • Trip data (travel times, routes trip denial rate, booking abandonment rates, on-time percentage). • Revenue summary data (total revenue, revenue broken down by types of passengers).

Business intelligence-style data (e.g., information on number of in -service vehicles vs. active passengers, efficiency data etc.) is collected and reported by the RideCo system. RideCo also compiles and provides fully completed NTD reporting in formats that are ready to be submitted to the FTA.

8.1.4 Quality Assurance/Control
In addition to tracking performance of the program to ensure success, our team identifies q uality assurance to modify the services and zones if they are not performing as intended to better serve demand or resolve unintended issues.

RideCo’s platform captures and timestamps every interaction with passengers and drivers and makes it available through intuitive dashboards as well as spreadsheet-based reports or raw data extracts. RideCo usually provides the following set of performance data:
• Ridership – total, by type of passenger, by revenue hour. • Travel times.
• Trip denial rate.
• Booking abandonment rates.
• Percentage of time headways are met.
• Revenue – total, by type of passenger.
• Vehicle performance and reliability.
• Number and success of marketing events – audience reached. • Calls for customer service.

The data is shared with GTrans in multiple reporting formats, as detailed below.

8.1.5 Weekly and Monthly Performance Reports
RideCo offers standardized reports that are provided in Excel for mat. Reports will be customizable to GTrans needs. Example reports include weekly/monthly ridership and revenues, ridership by time of day, DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

81 booking times (how far in advance passengers book rides), on-time pick-up and drop-off performance by drivers, driver performance statistics, and customer ride ratings.

Early in the project, performance will be evaluated daily to learn from passengers and drivers’ feedback and make service adaptations. RideCo staff will participate in ride-along with passengers to get feedback first-hand. The following are example of adjustments that may be made based on performance in the first three weeks of service:
• Flex stop locations and descriptions may be modified, removed, or added. • Vehicle supply scheduling (operating costs) m ay be increased or reduced or changed to better match passenger demand patterns at different times of the day (if permitted within the GTrans operating model).
• Specific marketing campaigns may be amplified or reduced based on customer acquisition results. • Updating the communications materials (FAQ, website etc.). • Ride ratings by passengers will be reviewed to coach or remove drivers rated poorly by passengers and encourage highly rated drivers.

By adapting quickly to daily performance and customer/driv er feedback, the service is expected to become more optimized, and the service adaptations will become less frequent. After the first month, performance will be evaluated on a weekly basis. Service model adaptations can be made on a weekly basis. The following are examples of statistical data that may be reviewed, and adjustments made:
• Overall ridership, revenues, operating costs, and growth trends will be compared against targets, if the service is underperforming. The following service adaptations may be made without any downtime:
• Change service area boundaries to better match demand profile (captured in the raw data). • Increase or decrease the density of flex stops or enable doorstep service in specific areas. • Reduce or increase headway.
• Change average in-vehicle travel time to decrease or increase sharing/vehicle utilization. • Improve the passenger experience if there is any friction with respect to payment, customer support, etc.
• Trip request data will be an alyzed, and vehicle supply scheduling will be adjusted to better match trip demand by time of day and day of week.
• On-time performance (pick-ups/drop-offs, driver starts) will be evaluated and adjustments to the traffic and travel time estimation engine may be made.
• Driver efficiency (e.g., trips per vehicle hour) can be analyzed to coach under-performing drivers. • Passengers of the service can rate every ride and leave comments. After a period, drivers will accumulate a rating score (out of 5). Drivers w ill be required to maintain an aggregate rating score of

4.0 or higher (out of 5). Any driver falling below this threshold will be investigated and offered coaching or removed from the service.
• Marketing campaign performance will be analyzed to decide whi ch campaigns to continue and which to curtail; specific metrics analyzed include number of passengers driven referrals, campaign driver referrals, and cohort analysis.
• Customer usage frequency and retention data will be analyzed. Ideally customer usage fr equency matches or exceeds that of existing fixed route bus passengers. Any shortcomings in these metrics may be investigated.
• Customer surveys may be performed digitally and via ride-along.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

82 During the remaining term of the contract, RideCo will evaluat e performance on a weekly to bi -weekly basis. Program meetings with the GTrans project team will occur on a weekly or bi -weekly basis at a minimum.

8.1.6 Sample Reports

DAILY KPI REPORT

SAMPLE NTD REPORT

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

83 9 Appendix

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

84 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 RFP No. 2022-04 Page 23 of 52

MICROTRANSIT SOFTWARE
FORM A

PROPOSAL SUBMISSION CHECKLIST

This checklist shall be completed and returned with your proposal. Failure to return this checklist and the required documents may be cause for considering the proposal non-responsive.

DESCRIPTION REQUIRED FORMS

REFERENCE LETTER
PROPOSER’S

INITIALS

1. Proposal Submission Checklist (This Form) FORM A

2. Transmittal Letter Form FORM B

3. Business Questionnaire FORM C

4. Addendum Acknowledgement FORM D

5. Designation of Subcontractors FORM E

6. Affidavit of Non-Collusion FORM F

7. Conflicts of Interest Statement FORM G

8. Cost Proposal (refer to instructions) ATTACHMENT A

Company Name:

Name of Proposer initialing
document (print):

Email address of Company
Contact:

Signature:

Title:

Date:

RideCo U.S. Inc.

Matthew Monteyne
[email protected]
Sr. Vice President, Business Development and Co-Founder April 4, 2023
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 RFP No. 2022-04 Page 24 of 52

MICROTRANSIT SOFTWARE
FORM B

TRANSMITTAL LETTER FORM

City of Gardena GTrans
Dana Pynn, Transit Administrative Officer
13999 S. Western Ave.

Gardena, CA 90249

1. Proposer acknowledges receipt of RFP 2022-04 and Addenda No. (s)

2. Proposer acknowledges its familiarity with requirements defined in Scope of Work.

3. This offer shall remain firm for days from the RFP close date. (minimum 120)

Company Name:

Address:

Telephone:

Print Name/Title:

E-mail:

Date Signed:

Signature:

1 and 2
120
RideCo U.S. Inc.
57 Erb St W
Waterloo, ON
Canada
N2L 6C2
213-293-3312
Matthew Monteyne - Sr. Vice President, Business Development [email protected]
April 14, 2023
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 RFP No. 2022-04 Page 25 of 52

MICROTRANSIT SOFTWARE
FORM C

BUSINESS QUESTIONNAIRE

1. Name of Proposed Contractor ("Business”, herein): __________________________________________________

___________________________________________________________________________________________

Doing Business As: ___________________________________________________________________________ Other business name, if applicable)
EIN#______________________________

2. Business Mailing Address: _____________________________________________________________________ Street Address
_____________________________________________________________________ City State Zip Code

3. Business Telephone Number: ( ) _____________________ Fax Number: ( ) ________________________

E-mail address:
_______________________________________________________

4. Business Type: Individual Corporation Partnership Joint Venture

5. Number of Years in Business: __________________________________________________________________

6. Annual Gross Revenue: (M represents Millions)

$1M or less $1M-$5M $5M-$10M $10M-$16M $16M or Over

7. Number of Employees:

Less than 50 50-100* 101-750 751-1,000 1,001 or over

8. Is Business Owned by Minority Ethnicity? Yes No

9. Ethnic Group: African American Hispanic American Native American Asian Pacific American Subcontinent Asian American Caucasian Other (Please Specify) _____________________________________

10. Female Owned Business? Male Owned Business?

11. Type of Work Performed: Construction Wholesale/Distributor Manufacturing Professional Service General/Technical Service Retail

12. Please provide a brief description of your materials and/or services:

13. Is the Business a subsidiary of another entity? Yes No

14. Has the Business, or any officer or partner thereof, failed to complete a contract? Yes No

15. Is any litigation pending against the Business? Yes No

16. Has the Business ever been declared a "not responsible" vendor by a public agency? Yes No

17. Has the Business been debarred, suspended, proposed for debarment, declared ineligible, voluntarily excluded or otherwise disqualified from bidding, proposing or contracting? Yes No

RideCo U.S. Inc.

RideCo U.S. Inc.
98-1552873
Oppenheimer Tower 10880 Wilshire Boulevard Suite 1101
Los Angeles
CA
90024
213-293-3312
1-866-837-2786
[email protected]
Eight
RideCo provides innovative transportation software technology to transit agnecies and partners RideCo is currently involved in a patent infringement lawsuit Case 6:21-cv-00457 and has brought a counterclaim against the plaintiff Case 6:21-cv-00457-ADA DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 RFP No. 2022-04 Page 26 of 52

MICROTRANSIT SOFTWARE
FORM C Continued

BUSINESS QUESTIONNAIRE

18. Has the Business been a defaulter, as principal, surety or otherwise? Yes No

19. Has the government or other public entity requested or required enforcement of any of its rights under a surety agreement on the basis of a default or in lieu of declaring the Business in default? Yes No

20. Is the Business in arrears upon a contract or debt? Yes No

21. Are there any proceedings pending relating to the Business' responsibility, debarment, suspension, voluntary exclusion or qualification to receive a public contract? Yes No

22. Have liquidated damages or penalty provisions been assessed against the Business for failure to complete the work on time or for any other reason? Yes No

23. If a "yes" response is given under questions 15 through 22, please provide a detailed explanation including dates, references to contract information, contacts, etc. (attach additional pages as necessary). GTrans reserves the right to inquire further with respect thereto.

24. Name of principal financial institution for financial responsibility reference.

Name of Bank:

Address:

City and State:

Officer familiar with proposers account:

Federal Taxpayer I.D. number:

25. Please check all classifications that apply to your business:

DBE WBE MBE SBE SBRA LSAF

I, individually and on behalf of the business named above, do by my signature below certify that the information provided in this questionnaire is true and correct. I understand that if the information provided herein contains any false statements or any misrepresentations: 1) GTrans will have the grounds to terminate any or all contracts which GTrans has or may have with the business; 2) GTrans may disqualify the business named above from consideration for contracts and may remove the business from GTrans’ proposers list; or/and 3) GTrans may have grounds for initiating legal action under federal, state or local law.

Note: This questionnaire is also a certification form; the information requested will be used to determine small business status as per 13 CFR Part 121. Additionally, this information will allow GTrans to report the amount of subcontracting activity with all businesses that offer the commodities and services used by GTrans.

Printed Name: Title

Signature of Owner: Date:
(Owner, CEO, President, Majority Stockholder or Designated Representative)

Matthew Monteyne
Sr. Vice President, Business Development and Co-Founder April 4, 2023
First Republic Bank - Preferred Banking
111 Pine Street
San Francisco, CA 94111
Jesus Oquendo
806527990
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 RFP No. 2022-04 Page 27 of 52

MICROTRANSIT SOFTWARE
FORM D

ADDENDUM ACKNOWLEDGEMENT

Proposer acknowledges receipt of the following addenda which are attached to the Proposal:

Addendum No. _____________ Date __________________
Addendum No. _____________ Date __________________
Addendum No. _____________ Date __________________

Failure to acknowledge the receipt of all addenda may cause the Proposal to be considered non - responsive.

If Proposer is a corporation, state the legal name of the corporation and the name(s) of person(s) authorized to sign Proposals; if a partnership, state true name of firm and the names of all individual partners; if an individual, state name in full.
_______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________

Date: ______________________, 20____
Company: __________________________
Signed: ____________________________
Name: _____________________________
Title: ______________________________
Telephone: __________________________

1 Mar 28, 2023
2 Mar 29, 2023
RideCo U.S. Inc.

Matthew Monteyne - Sr. Vice President, Business Development and Co-Founder April 4
23 RideCo U.S. Inc.

Matthew Monteyne
Sr. Vice President, Business Development and Co-Founder 213-293-3312
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 RFP No. 2022-04 Page 28 of 52

MICROTRANSIT SOFTWARE
FORM E

DESIGNATION OF SUBCONTRACTORS

Propose shall provide the names and business addresses of each subcontractor who will perform work under the contract.

Attach additional copies of this form if more space is needed.

Company Name and Address /
Contact Name and Phone No.

INCLUDE LICENSE NUMBERS
DBE
(Included in
CUCP List)
(Yes / No)
Small
Business
Enterprise
(Yes / No)
Description of
Work/Services
Estimated
Dollar
Amount

RideCo will not be using subcontractors for this project DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 RFP No. 2022-04 Page 29 of 52

MICROTRANSIT SOFTWARE
FORM F

AFFIDAVIT OF NON-COLLUSION

Submit this form with the Price Proposal, failure to do so is grounds for disqualification.

I hereby swear (or affirm) under penalty of perjury that:

1. I am the Proposer (if the Proposer is an individual), a partner in the proposal (if the Proposer is a partnership), or an officer or employee of the proposing corporation and have authority to sign on its behalf (if the Proposer is a corporation);

2. The Proposer has independently produced the attached proposal(s) without collusion, agreement, understanding or planned common course of action, with any other source, that would limit independent proposing competition;

3. The contents of the proposal(s) have not been communicated by the Proposer and or its employees and or agents to any person not an employee and or agent of the Proposer or its surety, on any bond furnished with the proposal, and will not be communicated to any such person prior to the official opening of the proposal, and

4. I have fully informed myself regarding the accuracy of the statements made in this affidavit.

Proposer’s Company Name

Legal Structure (corp./partner/proprietor)

Principal Office Address

City, ST, Zip

Phone Number

Fax Number

E-Mail

Federal Employer Identification Number

Title of Person Authorized to Sign

Print Name of Person Authorized to Sign

Authorized Signature and Date

RideCo U.S. Inc.

Corporation
Oppenheimer Tower 10880 Wilshire Boulevard Suite 1101
Los Angeles CA 90024
213-293-3312
1-866-837-2786
[email protected]
806527990
Sr. Vice President, Business Development and Co-Founder Matthew Monteyne
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 RFP No. 2022-04 Page 30 of 52

MICROTRANSIT SOFTWARE
FORM G

CONFLICTS OF INTEREST STATEMENT

Proposers shall provide a list of all entities with which it has relationships that create, or would appear to create, a conflict of interest with the work that is contemplated by this project. The list should indicate the name of the entity, the relationship to the Proposer, and a discussion of the conflict.

Name of Entity:

Relationship to Proposer:

Conflict: _

Name of Entity:

Relationship to Proposer:

Conflict:

Name of Entity:

Relationship to Proposer:

Conflict:

I, , hereby certify that
Authorized Official
has no known relationships that
Company
create or would appear to create a conflict of interest with the work that is contemplated by this project.

Executed this _ day of , 20

By
(Signature of Authorized Official)

Matthew Monteyne
RideCo U.S. Inc.
4th
April
23 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04
Microtransit Software

Exhibit B

RideCo Clarification Response
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

1 Microtransit Software
Clarification Questions – RideCo Responses
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

2 City of Gardena
13999 S. Western Avenue
Gardena, CA
90249
Reference: City of Gardena (GTrans) Request for Proposals for Microtransit Software RFP No. 2022-04
RideCo U.S. Inc. (RideCo) is pleased to respond to the City of Gardena (GTrans) clarification questions sent 5/11/23.

Sincerely,

Cody Cornwell
Regional Director
Email: [email protected]
Phone Number: (720) 229-7485

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

3 1. Will GTrans be able to adjust pick up window parameters? The RideCo platform is heavily configurable, ensuring that the deployment-specific needs of our clients are met. RideCo’s white glove service, provided by a dedicated RideCo Project Team, allows pickup window parameters to be easily adjusted to meet Gtrans’ requirements.

2. It is mentioned under the “Passenger Interface” section that RideCo provides a “forced ride” function that allows dispatchers to manually override the system in select situations. Can RideCo please clarify which situations have the override ability and which situations do not? The special circumstances for its use should be further refined by your own internal policy and at the discretion of the dispatcher. While Forced Rides allows the agency to make exceptions to an otherwise fully optimized platform, the use of this feature can affect efficiencies that should be understood and considered.

The Forced Rides dashboard has the following warning:

Warning! This interface should only be used in exceptional circumstances to force a ride into a schedule when Book Rides was unable to find a ride.

This warning suggests that it should only be used when the system returns an error that the system can not find any capacity and therefore cannot automatically assign the ride request.

3. Can RideCo provide examples of how Reporting/Metrics are displayed and exported? Is the reporting data only raw data or is it displayed in a comprehensive report for GTrans to view? There are three primary ways that GTrans will receive metrics from the program and this will be demonstrated in greater detail during the meeting scheduled for May 23, 2023.

I. Through a daily KPI report, which will come as an organized excel report to your inbox every morning. It includes the previous 30 days of operational data. (sample report attached) II. Through access to the RideCo Performance Dashboard (screenshots below). This dashboard will also be demonstrated at the meeting.

III. By downloading reports from the Export tab of the Operations Dashboard.

Performance Dashboard Screenshots:

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

4 DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

5 4. Can RideCo provide branding and video materials for GTrans (such as how-to ride, how-to book videos)? If so, is this an extra cost or can be included in the marketing plan?
Yes, RideCo has a video template used for marketing - please see our Milpitas SMART video on YouTube - this can be updated with Gardena branding. Custom branding would require additional funds and will range depending on the number of changes made to the baseline template.

When a passenger downloads the application, they will receive an In-App Message as follows:

5. How does RideCo count mileage and hours between a paratransit rider and on-demand rider going in the same direction? For example: Rider A is a paratransit customer, Rider B is an on-demand customer. For 2 miles of the trip, both Rider A and Rider B are heading in the same direction within Gardena’s boundaries, but Rider A’s ending destination is in Hawthorne. For the 2 miles that they share, how will the mileage and hours be distributed for each customer? Will the ride double count the mileage and revenue hours? Please provide an example showing how RideCo’s system will schedule and report the trip.

In the case above, both Rider’s trips would each individually count toward passenger miles traveled for their passenger type (Rider A miles traveled would contribute to paratransit passenger miles and Rider B toward total on- demand passenger miles). We do not break down total vehicle miles or hours by passenger type but we are currently working on a methodology to track this.

6. Can RideCo provide a “Trip Search Analytics” option where data is collected in order to understand how, when and where people travel DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

6 through requested journeys or trip searches that do not lead to an actual trip?
Yes, we can generate a custom search report that reports on all searches that do not result in an actual trip. This can include data on search location (origin and destination), time and a reason for why the trip wasn’t booked (outside of service window, outside of service region, canceled, etc.)

7. Will GTrans be able to reconfigure a zone/map without the intervention of RideCo? Can that easily be done through the dispatching interface?
Although we can open up these permissions, we strongly encourage all changes to zone boundaries be completed by the dedicated Project Manager/Business Analyst. These requests can be implemented to meet next-day operations - should the changes have significant implications on operations, RideCo can run a simulation in our system to better demonstrate potential impacts prior to implementation.

8. Please provide actual samples of reports (NTD, Ridership, Daily KPI Report) in the standard format available.

These sample reports are attached as part of the email that includes this document.

9. Will RideCo be able to separate the paratransit categories into three groups for cost allocation/billing: Gardena, Hawthorne and Los Angeles County instead of just “paratransit” rider? Yes, rides can be categorized in a number of different customized ways and reports will be automatically generated that includes these breakdowns.

10. Should GTrans choose to have the call center service be available outside of GTrans’ regular business hours, would RideCo be able to provide this service? If not, then GTrans may need to consider contracting with a call center to handle phone calls after regular business hours.

Would RideCo’s software have features that can limit access for non- GTrans staff handling Microtransit? For example, call center agents can book rides, but they cannot change profile information, have access to payment, etc.

RideCo can provide call center services if required. This service would need to be scoped and priced accordingly.

RideCo’s dashboards can be tailored to customized levels of access for both internal and external users.

11. Is RideCo HIPPA Compliant?
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

7 Yes, RideCo’s RPM is backed by Salesforce, allowing us to meet HIPAA compliance while storing PII and other health data.

12. Can we increase the level of data security standard from ISO 27002 to either SOC 2 or FIPS 140-2?
RideCo follows NIST-800-53, covering all SOC-2 requirements and more. We are currently in the process of completing a SOC-2 audit as well.

13. Can RideCo’s software cap the number of rides per person per day? As seen throughout our various deployments, it can be difficult to determine the appropriate number of rides for each passenger as transit needs vary from person to person greatly.

RideCo can limit users who misuse the system with a feature called Automatic Booking Limitations (ABL). This feature is designed to provide equal opportunity for all riders and deters riders from gaming the service by monitoring riders cancellation frequency and “no-shows” - this behavior is then curbed by placing configurable temporary booking limits on their account. Riders are notified and educated through proper use of the system when booking future rides. ABL is better than capping rides per day as it ensures the service runs efficiently and that all passengers have an equal opportunity to enjoy the service.

14. Are there different language options on the app and software? If so, what are they?
a. RideCo can offer French, Spanish, and Portuguese subject to applicable fees. RideCo has the ability to translate the application into any additional languages as well, subject to applicable fees.

15. In the cost proposal, RideCo indicated in the base year contract that Tasks 1, 2, 3 and 7 (Timeline, Software Solution Design, Progress Reports, and System/User Training, respectively) are all included in the $20,000 set- up fee and/or licensing fees. Does that mean RideCo will be charging GTrans a fixed price instead of time and materials and not charge by the hour? Please include breakdown of $20,000 with tasks that are included.

Yes, we will be charging a fixed price of $20,000 for implementation - RideCo does not charge by the hour for Tasks 1,2,3 & 7. The tasks included as part of the implementation fee are:
• Service modeling & simulations
• Deployment Support
• Initial system adjustments (no limits)
• Application white-labeling
• Application data migration
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

8 • Training (operations management, dispatcher, driver training)

16. In the cost proposal, RideCo indicated in option years that there are no costs associated with Task 3, Training, because they are included in set-up fees and/or licensing fees. Please clarify that all training associated under this task would be provided for free during the contract duration In-person training will be provided to Agency operational staff and drivers during the implementation stage of the contract. In addition, RideCo provides online interactive training as well as extensive documentation to enable the agency to train new staff. GTrans will also have direct contact with their RideCo Project Manager who can assist with additional questions and training throughout the entire contract.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Section Requirement Conformance Proposal
Section ALTERNATIVE

1.0 General - GTrans is seeking proposals from qualified firms to provide Microtransit software solution design that would best benefit GTrans and provide the most efficient and effective method of transportation for its paratransit service and fixed-route Line 4 service passengers using Microtransit.

The contract will be a two-year (24-month) base contract with three, one-year optional years (12-months each). The option years shall be exercised at GTrans’ discretion, subject to evaluation, including but not limited to the Contractor’s performance and passenger satisfaction to Microtransit.

Qualified Proposers shall have substantial recent experience in providing similar services on a scale equal or great than what GTrans is requesting, and must meet the following requirements:

1.0.1 The Proposer shall have completed three on-demand real-time system implementations in the last seven years at similar size or larger bus agencies. Fully Compliant

1.0.2 The Proposer shall demonstrate the proposed on-demand system can comingle with GTrans’ paratransit program by creating sample trips using current GTrans data and paper manifests, with the approval at the discretion of GTrans.

Fully compliant RideCo is complaint to this request as long as the paratransit program is being operated on the RideCo platform as well.

Compliance Matrix
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Section Requirement Conformance Proposal
Section ALTERNATIVE

2.0 Service Scenarios/Models shall display how Proposer’s Microtransit software service can be implemented to GTrans’ current Paratransit Service and replace majority of fixed route Line 4, except peak morning and afternoon routes. Microtransit outside of Paratransit services (“on-demand”) will only service passengers within the City of Gardena’s boundaries as stop-to-stop service within virtual zones and existing Line 4 bus stops. By utilizing a fully comingled service, GTrans is able to support both general and Paratransit riders with one fleet and technology. GTrans intends to work with the successful proposer to devise the optimal solution.

2.1 Proposers shall utilize the following data to suggest a plan of action of how GTrans can successfully plan and operate Microtransit in the most efficient and cost-effective way, with the current service as a base of the system.

Service scenarios must include the same jurisdictional areas, but can provide alternative number of vehicles, service hours, revenue hours, cost, eligibility and other Requirements. Service models must show cost savings, as GTrans is interested in implementing an operational and cost-efficient service model. Proposer and GTrans shall coordinate to refine and approve the service model, including specific stops, schedules, service coverage areas and fare structure.

2.1.3 Other Information for Service Scenario/Models N/A N/A N/A

2.1.3.1 A. Vehicles
GTrans will provide up to 4 vehicles: Two (2) 12-passenger cutaway vehicles and two (2) 4-passenger minivans to service Microtransit zones. These vehicles will be used concurrently with GTrans’ paratransit service. Depending on ridership, more vehicles may be available for use.

All vehicles, drivers, fuel, insurance and maintenance required for operation will be provided by the Agency.

2.1.3.2 B. Proposed Service Hours
The proposed service hours can be changed at the discretion of the Agency based on the service models and needs of Microtransit services. GTrans is interested in exploring the benefits of extended service hours. Should Proposers have different service hour suggestion based on their previous experience with other agencies, then those can be included in the Proposal for GTrans’ review and approval.

Days of Service Hours of Service
Monday through Friday 5:00 AM – 7:00 PM
Saturday 8:00 AM – 5:00 PM
Sunday 8:00 AM – 5:00 PM
Compliance Matrix
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Requirements Background - GTrans (“Agency”) is seeking a technology platform (“Platform”) that can facilitate fully automated demand-responsive scheduling, dispatch and fleet management for a fleet up to 6 GTrans -provided vehicles operating in a zone of approximately 6 square miles.

Proposers shall also design and document processes and functionalities as they are to be implemented within the software component of the project. Proposers shall also produce an analysis of key features of the software/technology platform and recommend software/technology platform that supports demand-responsive operations. Features shall include but not limited to the following.

1. General Specifications N/A N/A N/A
a.   The platform shall be customizable for the comingling of multiple service models and passenger categories, including Microtransit (on-demand) and paratransit. Fully Compliant b.   Software shall follow the Title VI of the Civil Rights Act of 1964 and the current GTrans Title VI program. Fully Compliant
c.    The platform shall offer scalability of service, with the ability to modify existing zones and create new zones. These functions must be available to the Agency to perform on its own within the platform. Complies with Modifications RideCo offers the ability to modify and customize the service, including zone creation and management through our whiteglove service. Alongside your dedicated project team, these any many other service modifications can be made.
d.   The platform shall allow the Agency to customize branding elements of the passenger mobile application. Fully Compliant e.   Platform shall be cloud-hosted solution. Full backup process shall take place during off-operation hours to minimize impact on the online operation. Should a Proposer propose a different type of solution, they must indicate it in their proposal.

Fully Compliant
f. Access to source code and API layout must be provided to the City should Proposer’s business is no longer in operation or closes. Fully Compliant
g. Platform shall have mechanism for bulk data transfer to/from revenue and non-revenue miles, including the method(s) of preventing unauthorized access to the Microtransit system LAN and GTrans’ LAN/WAN, if applicable. Include security measures proposed for the bulk data transfer interface.

Complies with Modifications
We do not require access to the agency's WAN, LAN or WLAN. Bulk data exports are achieved through the use of an Export API. RideCo provides licensees with documentation for using our export APIs, as well as performance dashboards such as Tableau where the licensee can pull down relevant data.

Security measures in place include ensuring data is encrypted in transit and at rest and is made available only to identified required parties via role based access control. h. Proposers shall identify and recommend commercially reasonable data security measures with respect to passenger personal information, including the use of multi-factor authentication and distinct access keys. The measures shall comply with applicable federal and state laws and regulations and the City’s policies and procedures.

Fully Compliant
i. Proposers shall identify and recommend software improvements and customizations to ensure successful usage of technology platform for the project implementation. The software platform should be flexible enough to accommodate GTrans’ service and operational requirements, such as schedule points, spontaneous boardings and GTrans’ operational rules.

Fully Compliant
j. The platform shall be user-friendly and shall apply user experience (UX) and user interface (UI) principles. Fully Compliant
k. Customizations for riders with limited use of smartphone technology. Fully Compliant l. Customizations for riders with advanced use of smartphone technology. Fully Compliant m. Application Programing Interface (API) enabled to connect with TAP system (card program that allows users to ride seamlessly across Los Angeles County), TAP app, and Google maps, including Google Street View.

Complies with Modifications
RideCo has a proven integration with the TAP system through visual validation and driver fare logging.

An investigation is currently underway for an enhanced API integration within the TAP system as part of our partnership with LA Metro.
n. Platform shall have GIS data import feature, vehicle location reporting using GPS location data, and AVL map display. Fully Compliant
Compliance Matrix
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Compliance Matrix
o. Listing of service in trip-planning aggregators. Fully Compliant p. ADA compliant features and enhancements for the mobile app and browser. Fully Compliant q. Operator-facing application available for download in the Apple and Android stores. Complies with Modifications Operator-facing application available for download in the Android store. r. Passenger-facing application available for download in the Apple and Android stores. Fully Compliant s. Routing and dispatch of vehicles in the form of a mobile application. Fully Compliant t. Remote real-time monitoring and analytics for service operations. Fully Compliant u. Survey mechanisms for passengers to complete at the end of each trip. Fully Compliant v. Any payment received through third-party payment processors (e.g., credit card, mobile application) shall be passed through directly to the Agency in a separate invoice. Fully Compliant w. At the discretion of the Agency, the software shall allow the Agency to restrict the number of rides a passenger may take within a day, week or month. Complies with Modifications RideCo offers the ability to limit passengers with a history of frequent cancellations and no-shows. This limitation is configurable based on agency requirements and can limit the number of pre-booked rides, how far in advance rides can be booked, and what threshold of no-shows and late cancellations needs to be met for the limitations to apply.

Passanger Management- Platfrom Shall: N/A N/A N/A
a.      Allow manual entry of passenger information by Agency staff. When entering the data, system shall alert user if there is an existing passenger account entry. Fully Compliant b.      Allow Agency to create accounts on behalf of passengers. Fully Compliant c.       Allow certification date and expiration date (as applicable) defining when passenger is authorized to begin receiving paratransit service. Fully Compliant
d.      Automate passenger eligibility status correspondences by sending emails or other appropriate functions regarding passenger assessments, appeals, eligibility, denial, or approval. Fully Compliant Passenger Interface - The Passenger Application Shall: N/A N/A N/A a.      Be available for free download from the Google Play Store and Apple App Stores. The application shall be compatible for Android and Apple devices and be compatible with the Android and iOS systems. Fully Compliant b.      Allow passengers to create and modify their account and store personal and payment information free of Agency intervention. Fully Compliant
c. Provide an “opt-in” feature that will allow GTrans to use their email addresses to communicate related information. Complies with Modifications
During the registration process, users are required to agree to application terms and conditions and a privacy policy, which includes agreeing to email communications regarding service updates. Users have the ability to opt-out of push notifications on their mobile device regarding the service, as well as IVR- based communications regarding their upcoming rides.
d. Allow the detection of passenger’s current location upon log-in. Fully Compliant e.      Prevent passengers from booking trips that do not meet pre-determined service criteria, including trips booked outside of a service area or span of service, or trips that do not meet minimum distance requirements. Fully Compliant DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Compliance Matrix
f.        Display geographical boundaries of where service may take passengers based on their eligibility. For example, Paratransit passengers will have a map displayed of the paratransit zones, and On-Demand passengers will see a map displaying destinations within the City’s boundaries.

Fully Compliant
g. Give passengers the option to pick-up and drop-off by either entering a street address into the search bar, searching for a Point of Interest, directly selecting locations displayed on the map, or selecting based on the user’s current location.

Fully Compliant
h. Prior to pick-up, display a map showing the current location of the requested vehicle, estimated time of arrival for pick-up, and descriptive information about the vehicle such as fleet number, make, or model.

While a trip is in progress, the application shall display estimated time of arrival to the destination and current vehicle location.

Fully Compliant
i. If enabled by the passenger, the application shall send notifications to the passenger’s mobile device as the on-demand vehicle approaches the pick-up location. Complies with Modifications Passengers can receive IVR, SMS, and in-app notifications regarding their ride status. Passengers can opt-out of push notifications and IVR callouts, and the opt-out feature for SMS notifications currently in design.
j. Allow messaging between driver and passenger within the app. Include proposed approach for handling, storing, securing and forwarding messages and any capacity limitations of the proposed design. Complies with Modifications Passengers are able to provide pickup details to the driver during booking and up until their pickup.

Passengers and drivers are able to call eachother through an anonymized service if they require assistance locating the vehicle/pickup location.
k.       Allow passengers to book advanced reservations by desired arrival or departure times within two hours of desired reservation time. Fully Compliant
l.        Allow passengers to reserve multiple seats or seat types (regular or wheelchair), reserve trips up to 5 days in advance and reserve multiple trips at once (same trip for multiple days in a span of one week). Fully Compliant m.    Have a comment section for passengers to leave comments, notes and improvements. Passengers have the discretion to leave a comment/note. Fully Compliant n.      Have the ability to hold credit card information, tokens/rides, cash and tickets in a secure manner. Fully Compliant o.      Have a rating system for passegers to rate rides (e.g., 1 to 5 stars) and option to leave comments to explain their rating. Fully Compliant
p.      Have a section for customer support, such as legal terms and conditions, Frequently Asked Questions (FAQs), and in-app requests and support via email and phone. Fully Compliant Dispatching/Dashboard Interface -
The Dispatching/Dashboard Interface On The Platform Shall: N/A N/A N/A a.      Have a map-based user interface and shall display real-time vehicle location, vehicle load, schedule adherence, driver status, and vehicle status. Agency will provide tablets for display in individual vehicles. Fully Compliant b.      Allow for communication between the dispatcher and vehicle operator, with predetermined question and response options. The platform shall also allow the dispatcher to send custom messages to vehicle operators.

Complies with Modifications
RideCo offers a VoIP radio solution for driver and dispatch communications. This solution allows for voice-based communications as well as text-based. All communications are saved and can be reviewed by dispatchers as needed.
c. Provide replay controls to view the entire sequence of reported locations for a given time frame. Fully Compliant d. Include a searchable historical event log database. The database shall be searchable by driver, date, passenger, address, and any other key factors. The database shall be exportable to an interactive format such as Microsoft Excel and CSV at any time.

Fully Compliant
e.      Allow advanced booking functionality, including reserving multiple seats and seat types, reserve trips up to 5 days in advance, and reserve multiple trips at once. Fully Compliant f.        Have dashboard for analysis of service operations available to GTrans, including on-time performance, daily and weekly scheduled trips and recommended reports of service operations. Fully Compliant g.      Have the ability to enter client eligibilities, categories, disabilities and equipment required. Have the ability to create profiles that will distinguish paratransit customers from on-demand customers. Fully Compliant DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Compliance Matrix
h.      Produce paper manifests should system ever become unavailable. Dispatch could save manifests or files the night before to a file location if necessary. Complies with Modifications RideCo's system offers 99.99% uptime, and in the unlikely event that the system becomes unavailable offers a recovery mode leveraging cached data in the driver tablets to continue service. Upcoming ride data is available to drivers to continue servicing rides should they loose connection to the RideCo system.
i.        Assign different user-level permissions and rights based on operator, seniority and/or role. Fully Compliant j.        Have the ability to identify idle time and flag vehicles that may be idling after a certain number of minutes, as determined by GTrans. Platform should allow the idle time threshold to be changed by GTrans at any time.

Complies with Modifications
Driver behaviours, including excessive idling, is collected and reported on in a daily driver scorecard.

These behaviours are linked to passenger impact, and compared to agency-set benchmarks. This report can be used as a disciplinary tool at the agency's discretion.

Vehicle Operator Interface -
The Vehicle Operator Interface Application And Platform Shall: N/A N/A N/A a. Be available for installation and be compatible with Apple or Android devices, preferably Apple products. Complies with Modifications Available for installation and compatible with Android devices. b. Display turn-by-turn directions with street names and mileage until next movement while the operator is in-route to a passenger pick-up and/or while a trip is in progress. The application shall also include audible capabilities for drivers to utilize.

Fully Compliant
c. Provide dynamic routing capabilities to adjust vehicle allocation efficiently. If the platform adds a passenger pick-up mid-trip, then the directions will automatically update with minimal input from the operator.

Fully Compliant
d. Display a map showing the current location of the vehicle alongside routing directions to the next pick- up or drop-off location. Fully Compliant
e. Have the ability to mark driver times such as sign-on and sign-off, standby and break times. Fully Compliant f. Have open API policy and where possible, integrate with external software platforms. Complies with Modifications Operators are required to use rideco's system when operating vehicles. Accommodations can be made in the event of trip and manifest brokering.

Open APIs are available for passenger booking through the RideCo Connect platform. g.      The API provided by the operations software should include appropriately secured endpoints for:
·         Obtaining information about available services, such as configurations and zones. Fully Compliant ·         Obtaining current vehicle location and status. Fully Compliant ·         Obtaining information about upcoming, in progress and past trips (including service, passenger information, origin, destination, vehicle assignment and estimated/actual pick-up and drop-off time). Fully Compliant ·         Ability to add/cancel trips manually and ability to keep a log to track such actions. Complies with Modifications Passenger trips can be added and cancelled through the booking application by signing in on behalf of a passenger.
·         Ability for dispatcher to override booking algorithms and assign trips to specific vehicles as needed. Fully Compliant · Ability to notify the driver whether a passenger’s fare has already been paid, and allow drivers to record fare payments on vehicle via cash or an integrated fare app. Fully Compliant ·         Ability to mark a pick-up as a no-show and have the system move onto the next scheduled pick-up. Fully Compliant h. Able to replay the vehicle’s trip assignment, routing and drop-off locations for a minimum of 30 days. Fully Compliant Reporting - Metrics N/A N/A N/A
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Compliance Matrix
a.      Proposer shall provide a list of all reports available. Proposer shall also recommend and provide standard metrics for evaluating the performance of the project. GTrans requires that Proposer also have reporting metrics, such as Key Performance Indicators (KPI) and common industry metrics by vehicle, day, month and route, as well as revenue and non-revenue services. GTrans shall be able to automatically export all reporting data to Adobe PDF, Microsoft Excel and/or CSV file at any time during the duration of the contract.

Fully Compliant
b. Software shall have the ability to report all performance measures required by the National Transit Database (NTD) forms S-10, MR-20 and FFA-10. Fully Compliant c. Software shall have the ability to generate a separate report for all data collected by each service scenarios/models listed under “Service Scenarios/Models”, i.e., paratransit data and general on-demand data, reportable to the Federal Transit Agency (FTA) and NTD.

Fully Compliant
d. Proposer shall also be able to create custom reports as requested by the Agency. Proposer and Agency shall agree to the format of reporting deliverables provided. Fully Compliant e. Proposer shall provide reports of activities, key performance indicators, operational findings, viability of long-term service, recommendations, and other items every quarter (3-month periods) and annually (12- months) from the “go-live” date. The annual report should be final report summarizing the previous 12-month period.

Fully Compliant
f. GTrans requires Proposer’s software to include but not limited to, below reports:
- Ridership (both paratransit and on-demand) Fully Compliant - Travel Times (both paratransit and on-demand) Fully Compliant - Average Customer Wait Time (both paratransit and on-demand) Fully Compliant - Counts of Unlinked Trips at Selected Locations (both paratransit and on-demand) Fully Compliant - Percentage of Trips Accmmodated (both paratransit and on-demand) Fully Compliant - Total # of Daily Trips (both paratransit and on-demand) Fully Compliant - Number of "No-Shows" (both paratransit and on-demand) Fully Compliant - Vehicle Revenue Miles (both paratransit and on-demand) Fully Compliant - Vehicle Revenue Hours (both paratransit and on-demand) Fully Compliant - Passenger Miles (both paratransit and on-demand) Fully Compliant - Deadhead Hours (both paratransit and on-demand) Fully Compliant - Deadhead Miles (both paratransit and on-demand) Fully Compliant - On-Time Performance (both paratransit and on-demand) Fully Compliant - Passenger Per Hour (both paratransit and on-demand) Fully Compliant - Passenger Per Trip (both paratransit and on-demand) Fully Compliant - Farebox Recovery (On-Demand Only) Fully Compliant
- ADA Trips (both paratransit and on-demand) Fully Compliant - Rider Categories (Paratransit Only) Fully Compliant
- Trip Info: % of Trips Shared, Exclusive, Etc. (both paratransit and on-demand) Fully Compliant - Destination (both paratransit and on-demand) Fully Compliant - Customer Rating (both paratransit and on-demand) Fully Compliant Marketing N/A N/A N/A
Proposer shall collaborate with GTrans on contents needed for GTrans to develop marketing materials and other promotional elements. GTrans will be responsible for procuring materials, marketing, outreach and advertising, and Proposer will be responsible for producing content, such as but not limited to: downloading the application, signing up for service, scheduling trips, Frequently Asked Questions, website links and helpful tools for GTrans to add to its website, diagrams on how to effectively use Microtransit, safety and security tips for GTrans operators and passengers, etc. GTrans will continue to develop a partnership, awareness and service ridership with marketing materials throughout the service period.

Fully Compliant
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Compliance Matrix
Proposer shall also work with GTrans to provide content for and actively participate in various marketing sessions, such as community workshops, general rider information sessions, public hearings for community members and potential passengers/customers, and more. . GTrans anticipates about 6 sessions for in-person marketing and outreach, with 2 to 3 hours per session. GTrans will provide prior notification of date and location to awarded Proposer for scheduling purposes. GTrans anticipates this to be applied to only the base year of the contract.

Fully Compliant
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Work Plan Summary - Base Year
Task 1 : Timeline Fully Compliant
Proposer shall develop a work plan for submission to GTrans’ project management team . This plan shall include the schedule for submitting all draft and final documents and any other deliverables. This workplan shall contain the following elements but not limited to:

Fully Compliant
a. Dates of milestones provided by Proposer and approved by GTrans. Fully Compliant b. Work requirements separated into activities and phases. Fully Compliant c. Plan outlining all tasks necessary to prepare GTrans for software installation. Fully Compliant d. Feasibility study including budgets and timelines that will determine parameters for service. Fully Compliant Task 2: Software Solution Design Fully Compliant
Using the final agreed service model and description of work above as a basis, Proposer shall design and document processes and functionalities as they are to be implemented within the software solution of this project. Proposer shall document modules, platforms, application and services that will be implemented to meet GTrans’ needs, desired service model, and work rules.

Fully Compliant
Task 3: Progress Reports
Progress reports should be documented and provided to GTrans. Progress reports shall include but not limited to:

Fully Compliant
A.    Bi-Weekly Status Reports Fully Compliant
i.      Completed Tasks Fully Compliant
ii.      Expected Deliverables within 2-week period Fully Compliant iii.      Status of Deliverables within 2-week period Fully Compliant B.      Monthly Project Status Reports Fully Compliant
i.      Project Status Fully Compliant
ii.      Updated Project Schedule Fully Compliant
iii.      Status of Deliverables Fully Compliant
iv.      Expected Deliverables Fully Compliant
v.      Red-Flag Issues Fully Compliant
C.       Performance Measurement Plan Fully Compliant
i.      KPIs Fully Compliant
D.      Data Collection Fully Compliant
E.      Roll-Out Procedures Fully Compliant
F.      Post-Go-Live Procedures Fully Compliant
G.      Problem Resolution Procedures Fully Compliant
Task 4: Installation Fully Compliant
Proposer shall develop an installation plan that will be approved by GTrans’ project management team. The installation plan will detail all of the necessary tasks and the schedule to complete the installation of software and hardware as well as all tasks included in the Software Solution Design (Task 2) document including:

Fully Compliant
A. A plan outlining all tasks necessary to prepare for software installation. Fully Compliant B. GTrans staff and resources required during the installation, testing and acceptance activities. Fully Compliant C. Personnel from the Proposer’s team and resources assigned to the data-related tasks, installation, testing and acceptance activities. Fully Compliant
D. System implementation and installation: Proposer shall undergo a series of pre-production environments and function, system, and end-user testing prior to the final installation in the production environment. All software upgrades or changes required by Proposer shall be made in the GTrans test environment before they are approved by GTrans staff and implemented in the production environment.

Fully Compliant
Task 4-A: Preliminary Design Review
Preliminary design document shall include the following materials: Fully Compliant Compliance Matrix
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Compliance Matrix
a. A conceptual diagram illustrating all elements in the proposed system and data flows between those elements. Fully Compliant
b. A detailed system network diagram identifying all network intersections and connectivity. Fully Compliant c. An overview of the equipment, system, and configuration proposed for implementation. Fully Compliant d. Detailed technical documentation for each equipment item. Fully Compliant e. Details on servers, workstation, and network infrastructure. Fully Compliant f. Detailed technical documentation on all software, including functions of each module. Fully Compliant g. Details on the formatting of all user interface screens. Fully Compliant h. Format of all reports. Fully Compliant
Task 4-B: Final Design Review
GTrans shall conduct the final design review after the final design has been submitted to GTrans.

Proposer and GTrans will determine an appropriate timeline once final design has been submitted. The final design document shall include the following materials:

Fully Compliant
a. Updated Preliminary Design incorporating GTrans’ feedback and comments. Fully Compliant b. Final list of equipment needed for the success of implementation. Fully Compliant c. Final design and configurations of the system to be installed including all customizations to be made to the system. Fully Compliant
Proposer shall review the final design data dashboard with GTrans staff on a weekly basis during the first month of revenue service operations and a monthly basis thereafter, during the project term. GTrans has the discretion to make changes, with Proposer revising the dashboard based on feedback, without any additional fees.

Fully Compliant
Task 4-C: Software and Hardware Installation – General Requirements Fully Compliant a. Proposer shall provide a list of tablet and hardware recommendations to the Agency.

Recommendations must include Apple and Windows devices as it is preferred by the Agency. Fully Compliant b. Proposer must guarantee that older versions (4-5 previous versions) of any recommended tablets and hardware will work with the proposer’s latest software. Fully Compliant c. Proposer shall provide a document showing the overall system architecture. Document must show how their software will connect to (if any) networks (ex: vehicles, other networks, passenger interface).

Diagram preferred.

Fully Compliant
d. Proposer shall adhere to the City’s general IT requirements for software and hardware installation.

Requirements will be distributed during pre-installation. Fully Compliant e. Proposer shall install and configure the entire system, including any computer hardware supplied by GTrans as well as integration with existing vehicles and GTrans’ hardware and facilities. For vehicle installations, installation locations must be pre-approved by GTrans.

Fully Compliant
f.        Proposer shall provide all necessary personnel, tools, test equipment, transportation, hardware and supplies as required for complete installation. Fully Compliant g. Proposer shall be responsible for its own and its sub-Proposers’ performance and safety. Fully Compliant h.      Installation shall be performed in accordance with all Federal, State and local laws and regulations, including prevailing wage. Fully Compliant
i.        Proposer shall supply all cabling necessary to operate system components. Fully Compliant j.        Existing GTrans infrastructure, affected by, or to be integrated into the new system (i.e., LAN/WAN networks) shall not be reduced at any time during system implementation. Fully Compliant k.       Proposer shall be authorized to undertake installations only after GTrans approval of a pre-installation inspection for each installation site. Fully Compliant
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Compliance Matrix
l.        Proposer shall document and notify GTrans of any existing infrastructure that may be affected by the new installation. Fully Compliant
m.    Upon completion, Proposer shall be responsible for restoring the condition of any affected existing infrastructure to their pre-installation condition. Fully Compliant n.      Proposer shall be responsible for the security of their equipment prior and during the installation.

GTrans will be responsible for equipment after the final installation. Fully Compliant o.      Proposer shall provide an step-by-step installation training manual for any software and hardware components of this project. Fully Compliant
Task 4-D: Acceptance Testing Fully Compliant
a.      Testing Procedures Fully Compliant
i.            Proposer shall submit an Acceptance Test Procedures (ATP) document for GTrans’ approval prior to undertaking any testing. ATP will indicate specific tests to be completed as well as the date and time.

Fully Compliant
ii. ATP shall be submitted to GTrans prior to any testing.

GTrans shall approve all ATPs prior to the start of any test procedure. Fully Compliant iii. Proposer shall be required to reschedule testing if GTrans representatives cannot be present or other circumstances prevent testing from taking place. Fully Compliant iv. ATP shall clearly address: Fully Compliant · How each specification requirement will be validated, including the method for performing the test. Fully Compliant · Results that constitute success for each test. Fully Compliant · Responsibilities for both Proposer and GTrans during each test. Fully Compliant · A cross-reference to which contract requirements are being addressed by each test procedure. Fully Compliant · Test stage at which each contract requirement will be demonstrated. Fully Compliant · Incorporation of following testing stages for the proposed system: installation acceptance test, user acceptance test, and burn-in testing. Fully Compliant
v. GTrans may authorize Proposer to proceed to the next testing stage with certain deficiencies not yet resolved. To do so, GTrans shall sign to approve of an action plan provided by Proposer to resolve all outstanding issues from the previous test stage.

Fully Compliant
vi. Proposers must provide their standard process of tracking and resolving issues. Proposers must also acknowledge that it is their general responsibility to resolve all issues before the completion of all acceptance tests.

Fully Compliant
b. Installation Acceptance Test Fully Compliant
Installation Acceptance Test (IAT) shall be conducted to demonstrate the system functionalities through a test database. Any custom data integration procedures must be documented, reviewed and approved by GTrans’ technical staff prior to moving to the next stage. Any deficiencies identified during the IAT shall be resolved before the start of User Acceptance Testing.

Fully Compliant
c. User Acceptance Testing Fully Compliant
User Acceptance Testing (UAT) shall be conducted on the system using the live Agency database to demonstrate system functionalities in real-world operation. UAT shall be witnessed in-person by both the deploying Proposer and the Agency representatives. GTrans staff shall be fully trained in the system prior to UAT. Any deficiencies identified through the UAT shall be corrected before initiation of the Burn-in Test.

Once UAT has been accepted, the system shall be approved to “Go Live.” Fully Compliant
d. Burn-In Test Fully Compliant
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Compliance Matrix
Burn-In Test will be performed at a modular level over a 30-day period after completion of the UAT.

Deficiencies will be corrected before GTrans authorizes final approval. During the Burn-In Test, GTrans staff will record a punch list of identified issues that will be reported to the Proposer. GTrans will perform data and report audits during the Burn-In Test to determine compliance and accuracy with the new system.

These issues will be included in the punch list and will be reported to Proposer for resolution. Proposer will resolve all issues on the punch list before acceptance will be granted by GTrans.

Fully Compliant
e. Acceptance Criteria Fully Compliant
Proposer shall provide written test results documentation after completion of each testing phase. The test results document will authenticate the results of each ATP procedure and an updated list will be provided by Proposer indicating which contract requirements have been established.

Fully Compliant
The requirements list shall be used as a punch list to track which contract requirements have not yet been established at each stage of testing. Fully Compliant
System Acceptance will not be granted until all contract requirements have been formally demonstrated through the Burn-In Test. The test results document shall be approved by GTrans before System Acceptance will be granted.

Fully Compliant
f.        Documentation Fully Compliant
Proposer shall provide an As-Built Document (ABD) to GTrans for approval. Once approved, the ABD shall be provided both electronically and as hard copies to GTrans. ABD shall include: Fully Compliant i.            All reference and user manuals for system components, including those components supplied by 3rd party vendors. Fully Compliant ii.             All warranty documentation, including component supplies by 3rd party vendors. Fully Compliant
iii.            The version number of all software and license counts, including those supplied by 3rd party vendors. Fully Compliant iv.            A user manual for the system components and other relevant applications. Fully Compliant
v.             A systems manual documenting the following: Fully Compliant ·         The configuration and topology of the central systems hardware and software. Fully Compliant ·         Central systems software operations and functions. Fully Compliant ·         Scheduled maintenance required for the central systems. Fully Compliant ·         Complete item number listing of all hardware. Fully Compliant ·         Database structure and data dictionary. Fully Compliant Task 5: Project Management and Account Management Fully Compliant Project management will be a continuous and key responsibility of the Proposer. Proposer’s Project Manager assigned to the project shall have the authority to make commitments and decisions that are binding on the Proposer and any sub-Proposers. GTrans will designated a project manager to coordinate all of GTrans’ project activities. All communication between GTrans and Proposer shall be coordinated through their respective Project Managers. In the are of project management, the Proposer shall:

Fully Compliant
A. Maintain and update the work plan as approved by GTrans’ Project Manager. Fully Compliant B. Coordinate project resources and work so that milestones are met in an efficient manner. Tasks will be laid out so as to minimize implementation time and cost while taking into consideration resource and time constraints such as GTrans’ staff availability. Proposer and GTrans’ Project Managers will ensure that individuals performing tasks have appropriate skill levels and credentials.

Fully Compliant
C. Coordinate sub-Proposer’s activities, if any. Proposer’s Project Manager will ensure that individuals performing tasks have appropriate skills levels and credentials. Fully Compliant DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Compliance Matrix
D. Coordinate all required deliverables, including installation and configuration of software and hardware, documentation and training, as required by the contract. Fully Compliant After the implementation of Microtransit, Proposers shall appoint an Account Manager who will provide the same coordination and management work throughout the duration of Microtransit Project service. Account Manager can be the same staff as Project Manager, or Proposer may designate different personnel. Should Account Manager or anyone in the support team change, the Proposer must notify GTrans.

Fully Compliant
Task 6: Technical Support Fully Compliant
Proposer shall provide ongoing technical support for the duration of the project. Proposer should indicate the level of technical support and ongoing monitoring that will be provided in order to ensure the system is functioning properly. Software upgrades should be provided without additional charge as soon as they are available.

During the cutover process for a new set of data, Proposer shall minimize the impact to all online operations and take actions to not create any downtime in the system (e.g., implementing updates and maintenance on off-operational hours).

Technical support could include but is not limited to:

Fully Compliant
A. Application and User Support Fully Compliant
• Phone and email responses to software failures or questions within 24 hours. Fully Compliant • Assistance with questions related to use of approved software configuration and software version. Fully Compliant • Availability of experts to confer on software new release installation and fixes to newly identified bugs. Fully Compliant
• Software upgrades. Fully Compliant
• System maintenance Fully Compliant
B. Hardware Support Not Applicable - RideCo will not
be supplying hardware
· Troubleshooting hardware or network failure. Not Applicable - RideCo will not be supplying hardware
· Availability of hardware experts to support City’s network engineers charged with maintenance, upgrade or replacement tasks.

Not Applicable - RideCo will not
be supplying hardware
· Assistance with technical recommendations focused on improving system performance. Not Applicable - RideCo will not be supplying hardware
Technical support escalation process shall follow the procedure mutually agreed by both parties. Fully Compliant Task 7: System and User Training Fully Compliant
Proposer shall provide software training and manuals for GTrans staff as needed to implement the project. This shall include a list, description and step-by-step written instructions for users on how to use the system, guide customers to use the application/website, to generate canned reports from the system, etc. Proposer shall work with GTrans to determine the most effective method of training on the software as well as the most cost-effective method for training requisite users. Training may be conducted in- person at GTrans’ facility and/or remotely, at GTrans’ discretion. Proposer must be available at minimum 120 hours to attend such training courses, and Proposers shall provide a breakdown of training hours and cost in Proposer’s cost proposal form.

Training should include the following:

Fully Compliant
A. Software/Technology Training: Fully Compliant
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Requirement Conformance Proposal Section ALTERNATIVE
Compliance Matrix
Proposers shall identify and produce training materials, along with a training plan, required for preparing GTrans staff, employees, and key personnel to utilize the equipment and features of the technology platform. The training plan shall also include time to test the system on the road prior to launch. Training materials shall be provided electronically and as hard copies to GTrans. Proposers shall provide in-house training documents along with training plans and materials but not limited to:

Fully Compliant
·         Vehicle Equipment Familiarization Fully Compliant ·         Passenger Service Fully Compliant
·         Dispatch/Scheduling Fully Compliant
·         Trip Analytics Fully Compliant
B.   Driver Training Fully Compliant
Develop and conduct driver training with key GTrans personnel that includes, at a minimum, training on: Fully Compliant ·         Passenger Service Fully Compliant
·         Driver Safety Fully Compliant
·         Maintenance Fully Compliant
·         Safety Procedures Fully Compliant
C.   Customer/Passenger Training Fully Compliant
GTrans will hold public, in-person training sessions for customers and residents. Proposer shall be available at the dates and times set by GTrans, and GTrans will give Proposer proper notice of dates and times. Training for the public shall include, but are not limited to:

Fully Compliant
· Signing up for Service Fully Compliant
· How to Ride/General Rider FAQs Fully Compliant · Details of Service – Information Session: Locations and Boundaries, Hours of Service, Fare, Accessibility, etc. Fully Compliant
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Section Requirement Conformance Proposal
Section ALTERNATIVE

5.0 Work Plan Summary – Option Years

5.1 Option Year Task 1: Account Management
Proposer’s Account Manager shall continue to provide the same coordination work through all the option years as they are exercised each year.

5.1.1 Account Manager shall have the same authority to make commitments and decisions that are binding to the Proposer and any sub-Proposer. Account Manager will continue to be the point of contact for GTrans staff for any issues regarding Microtransit software. Should Account Manager change, Proposer shall notify GTrans of replacing Account Manager.

Fully compliant

5.2.0 Option Year Task 2: Maintenance and Technical Support Proposer shall continue to provide technical and maintenance support to GTrans as indicated in Base Year Task 6.

5.2.1 Proposer shall respond to GTrans within 24 hours of receiving notification. GTrans may notify the Proposer via email, text, work order ticket, and/or any other method of communication as mutually agreed by both parties. Maintenance and technical support shall be provided in-person and/or remote, as needed. After the issue has been resolved, Proposer shall submit a report including identification of the issue and resolution procedure. Technical support escalation process shall follow the procedure mutually agreed by both parties.

Fully compliant

5.3.0 Option Year Task 3: Training
Proposer shall be available to provide software training, including training for new GTrans staff, new customers, and refresher training for existing staff.

5.3.1 Upon GTrans’ request, Proposer shall provide updates to the training manual based on the new changes implemented in the software, as completed in Option Year Task 3, “Software Changes and Improvements.” Training and manual requirements shall comply with the details listed under Base Year Task 7, “System and User Training.” For each option year, Proposer shall be available to provide a minimum of 20 training hours, but the usage of training hours shall be GTrans’ discretion.

Fully compliant Additional training to be provided remotely. If GTrans requires the training to be performed onsite, additional fees to cover travel expenses may be incurred.

Compliance Matrix
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Request for Proposal 2022-04
Microtransit Software

Exhibit C

RideCo Best and Final Offer
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

1 Microtransit Software
BAFO Request – RideCo Response
DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

Sincerely,

Cody Cornwell
Regional Director
Email: [email protected]
Phone Number: (720) 229-7485

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

3 1. RideCo (“Proposer”) shall provide an updated cost response using the provided cost response form template. Note, the cost template can be modified as needed in order to clearly identify costs and reflect latest requirements and terms.

RideCo: Please see the updated cost template attached to this email.

2. Proposer shall include several reports outside of the provided standard reporting which were presented during the clarification meeting on May 23, 2023 as part of the base contract without additional fees. This includes but is not limited to Failed Search Report, Driver Report Card and Customer Retention Reports. Proposer shall also support GTrans staff to design new report templates when needed.

RideCo: The reports presented during the clarification meeting on 5/23/23 are included as part of RideCo’s submission without additional fees. The RideCo team will also support GTrans in building out new reports throughout the initial implementation, as needed.

Following the implementation, additional reports can be custom built at a rate of $120/hr.

3. Proposer shall provide all metrics and standard reporting in a way that separates Paratransit and On-Demand customers for the purpose of NTD reporting. Data shall also include metrics by Paratransit customer type (“Hawthorne Customer,” “L.A. County Customer,” and “Gardena Customer.”) This is to ensure that GTrans would be able to continue to track and bill its Paratransit Services to different entities appropriately.

GTrans will need a reporting feature that allows staff to appropriately break down the mileage, ridership and other metrics by passenger types.

RideCo: RideCo’s software is fully capable of separating data between different customer types and groups. This allows GTrans to accurately report on different passenger types as needed.

4. Proposer shall provide description and cost of providing a customized, branded GTrans application, along with how-to videos for marketing purposes.

RideCo: RideCo is able to provide both fully custom and branded how-to videos. Pricing for this service has been included on the template cost form.

5. Proposer shall provide Spanish language option of the software as well as cost of providing this additional language, if applicable.

RideCo: Rideco is able to provide the Spanish language option at the time of deployment.

The cost for this language option has been included on the template cost form.

6. Proposer’s software shall include integration practices with the TAP App, as done so with L.A. Metro’s MetroMicro service. This includes paying for fares, validation of fares, and invoicing/billing.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

4 RideCo: RideCo provides the TAP validator and pole to LA Metro to install on the vehicles that operate the MetroMicro service. As it pertains to the MetroMicro service, the LA Metro team currently manages the validation of fares as well as invoicing and billing. RideCo understands that Gardena is a member of the TAP program and likely has in depth knowledge.

RideCo is happy to participate in conversations with LA Metro and GTrans around TAP App practices and how to integrate further if required.

7. Proposer shall work with GTrans staff in developing – or notifying GTrans if the service becomes available – the specifications noted on RFP Section 4(C)(4)(b): “Allow for communication between the dispatcher and vehicle operator, with predetermined question and response options. The platform shall also allow the dispatcher to send custom messages to vehicle operators.”

RideCo: GTrans will receive access to communications functionality once RideCo completes development at no additional cost.

8. GTrans is interested in extending its call center service hours beyond its regular business hours and requests that the Proposer includes this service in the BAFO as an option.

Proposer shall include description of such service, pricing, and any other information needed for GTrans to consider when executing this option. Please consider the following parameters in your BAFO response:
a. GTrans anticipates the after-hour call center hours to be:1) from Monday through Friday, from 5:00 PM to 9:00 PM PST, and 2) Saturdays from 7:00 AM to 9:00 PM PST. The operations hours are subject to change, and Proposer shall provide general cost as an hourly rate.
b. Handle overall reservations, including booking, modifying or cancelling rides, on behalf of those customers who use the call center.
c. Log daily calls and activities based on call types, broken down by day and hours. d. Answer Frequently Asked Questions and any general policy questions based on GTrans’ policies, which will be provided.

RideCo: The RideCo team is proposing to partner with PWT to provide call center services.

The PWT call center would facilitate all the requirements as laid out above. PWT’s call center team provides professional, courteous and expedited resolutions to any user concerns or inquiries about the On -Demand service. PWT easily exceeds GTrans requirement of taking phone bookings weekdays from 5:00 pm to 9:00 pm PST and 7:00 am to 9:00 pm on Saturdays.

Use of this call center provides considerable cost advantages to the end user, as the staff in this call center deal exclusively with customer calls regarding the proposed On -Demand Transit system, and are therefore extremely experienced with customer requests and the unique challenges of on-demand.

In the On-Demand call center, the CSR has an array of platforms and dashboards available to monitor live operational performance, provide passenger registration, bookings, purchase, cancelations, as well as providing general information about the On -Demand program. One of the main objectives for the On-Demand call center is to educate system users and develop user autonomy and knowledge. This maximizes user satisfaction and allows them to fully enjoy the benefits and flexibility of the On-Demand system.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4

RideCo Inc., 2023 – On-Demand Transit Software and Solutions City of Gardena, 2022-04

5 The On-Demand call center also uses a dedicated ticket platform to track user concerns and solutions. This platform allows the CSRs to channel and escalate appropriately user requests, and to provide prompt feedback and resolution to all requests. This platform also provides a monitoring dashboard to ensure tickets are handled within the established benchmarks. The pricing for this service is included in the supplemental cost sheet. Regarding the pricing for the call center, we achieved the number of hours required to man the call center based on the hours the service is open, with the existing hours of service weekly, that equates to 1,768 hours annually. The per hour rate for the call center is $40/hr for up to 4 vehicles in service at a time. Note that this cost is for English only.

Note regarding pricing: RideCo is happy to offer the pricing in the attached cost form to GTrans. We would like to make one clarification regarding the total amount in year 1 & 2.

During the initial proposal response, the RideCo team mistakenly only included the fees for year 1, rather than year 1 and 2. As such, RideCo will honor the year 1 and 2 pricing that was provided to GTrans initially, but is unable to provide additional discounts on top of this.

DocuSign Envelope ID: D718E85E-33BF-400D-9D1E-61BA96354DC4 Firm Name:

Subtotal for Tasks and Categories Hours Cost
Task 1: Timeline 0.00 $0.00
Task 2: Software Solution Design 0.00 $0.00
Task 3: Progress Reports 0.00 $0.00
Task 4: Installation 12.00 $1,440.00
Task 5: Project Management & Account Management 230.00 $23,000.00 Task 6: Technical Support 238.00 $23,800.00
Task 7: System and User Training 0.00 $0.00
Software Licenses & Related Items N/A $12,600.00
One-Time Purchases N/A $20,000.00
Other Costs N/A $25,000.00
Total 480.00 $105,840.00
Subtotal for Tasks and Categories Hours Cost
Task 1: Account Management 230.00 $23,000.00
Task 2: Maintenance and Technical Support 230.00 $23,000.00 Task 3: Training 0.00 $0.00
Software Licenses & Related Items N/A $12,600.00
Other Costs N/A $0.00
Total 460.00 $58,600.00
Subtotal for Tasks and Categories Hours Cost
Task 1: Account Management 230.00 $23,000.00
Task 2: Maintenance and Technical Support 230.00 $23,000.00 Task 3: Training 0.00 $0.00
Software Licenses & Related Items N/A $12,600.00
Other Costs N/A $0.00
Total 460.00 $58,600.00
OPTION YEAR 4
BASE YEAR (YEAR 1 AND YEAR 2)
OPTION YEAR 3
RFP 2022-04 MICROTRANSIT SOFTWARE

BAFO COST PROPOSAL

SUMMARY SHEET
RideCo

Page 1 of 11 ends

Gardena City CouncilJune 27, 2023

Gardena City Council
June 27, 2023