Glendale City Council
September 26, 2023

Operation of Beeline & Dial-A-Ride Transit Services
Exhibit 1

CITY OF GLENDALE

REQUEST FOR PROPOSALS (RFP)
FOR

OPERATION AND MAINTENANCE OF

FIXED ROUTE AND DIAL-A-RIDE TRANSIT SERVICES

Submittal: For the Proposal to be accepted and considered, submit one (1) unbound original, five (5) bound copies in three-ring binders, and two (2) USBs containing electronic files of the completed proposal and all necessary requested documents in a sealed package addressed as stated in the cover sheet. The outside of the submitted package must be marked "REQUEST

FOR PROPOSALS FOR OPERATION AND MAINTENANCE OF FIXED
ROUTE AND DIAL-A-RIDE SERVICES 2024.”
Proposals must be received by no later than 4:00 PM on December 6, 2023.

Addressed to: City of Glendale
Public Works Administration
633 E. Broadway, Room 209
Glendale, CA 91206-4388

Attn: Yazdan T. Emrani, P.E.

Director of Public Works

Optional Pre-Proposal Meeting:

An optional pre-proposal meeting will be held virtually on October 11, 2023, at 10:00 AM. Interested parties may join at:
https://www.microsoft.com/en-us/microsoft-teams/join-a-meeting Meeting ID: 264 342 293 952
Passcode: ZtBfhu
Or call in (audio only)
+1 323-886-7427,,61017390# United States, Los Angeles
Phone Conference ID: 610 173 90#

Optional Facility & Fleet Inspection:

An optional facility and fleet inspection will be held October 14, 2023, at 10:00 AM. Interested parties wanting to attend must RSVP to [email protected] by 4:00 PM the day before the inspection to gain admittance.

Questions/Request for Addendum:

Any questions or clarifications regarding this Request for Proposal must be submitted to [email protected] no later than 4:00 PM on October 25, 2023.
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TABLE OF CONTENTS
A. Definitions and Acronyms ................................ ................................ ................................ 5 B. Introduction and Service Summary ................................ ................................ ................. 7 B.1 Introduction ................................ ................................ ................................ .............. 7 B.2 Schedule of Events ................................ ................................ ................................ .. 8 B.3 City of Glendale Background ................................ ................................ .................... 8 B.4 Beeline Fixed Route Background ................................ ................................ ............. 8 B.5 Dial-A-Ride Paratransit Background ................................ ................................ ......... 9 B.6 City Owned Revenue Vehicles ................................ ................................ ................ 11 B.7 City Owned Equipment and Facility ................................ ................................ ......... 11 C. Instructions to Proposers ................................ ................................ ................................ 12 C.1 Restrictions on Lobbying and Contacts................................ ................................ ....12 C.2 Optional Pre-Proposal Meeting ................................ ................................ ................ 12 C.3 Optional Facility and Fleet Inspection Meeting................................ ......................... 13 C.4 Disclaimers ................................ ................................ ................................ .............. 13 C.5 Limitations ................................ ................................ ................................ ............... 13 C.6 Proposal Submission ................................ ................................ ............................... 13 C.7 Default ................................ ................................ ................................ ..................... 14 C.8 Assignment ................................ ................................ ................................ ............. 14 C.9 Subcontractors ................................ ................................ ................................ ........ 14 C.10 Employees of Prior Operator ................................ ................................ ................... 15 C.11 Termination ................................ ................................ ................................ ............. 15 C.12 Indemnification ................................ ................................ ................................ ........ 15 C.13 Agreement ................................ ................................ ................................ ............... 15 C.14 Renewal of Agreement ................................ ................................ ........................... 17 C.15 Bonds ................................ ................................ ................................ ...................... 17 C.16 Insurance ................................ ................................ ................................ ................ 17 C.17 Proposal Rejection ................................ ................................ ................................ .. 17 C.18 Errors and Omissions ................................ ................................ .............................. 18 C.19 Contract Pricing ................................ ................................ ................................ ....... 18 C.20 Non-Appropriation of Funds ................................ ................................ ..................... 18 C.21 Compliance with Laws ................................ ................................ ............................. 18 240 of 487

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C.22 Federal Requirements ................................ ................................ ............................. 18 C.23 Race Conscious Disadvantaged Business Enterprises ................................ ............ 18 C.24 Safety ................................ ................................ ................................ ...................... 19 C.25 Declared Emergency Operation ................................ ................................ .............. 19 C.26 Gratuities ................................ ................................ ................................ ................. 19 C.27 Invoices ................................ ................................ ................................ ................... 20 C.28 Requests for Clarification/Addendum ................................ ................................ ...... 20 C.29 Acceptance of Proposals ................................ ................................ ......................... 21 C.30 Required Qualifications ................................ ................................ ........................... 21 C.31 Protests ................................ ................................ ................................ ................... 21 C.32 Identifying Proprietary Information; Public Records Act ................................ ........... 23 D. Scope of Work ................................ ................................ ................................ .................. 23 D.1 General Requirements ................................ ................................ ............................24 D.2 Beeline Fixed Route Operations ................................ ................................ .............. 32 D.3 Dial-A-Ride Paratransit Operations ................................ ................................ .......... 38 D.4 Maintenance ................................ ................................ ................................ ............ 45 D.5 Facilities and Equipment ................................ ................................ ......................... 52 D.6 Administration ................................ ................................ ................................ ......... 55 D.7 Reporting Requirements ................................ ................................ .......................... 57 D.8 Recordkeeping and Audit Controls ................................ ................................ .......... 58 E. Liquidated Damages ................................ ................................ ................................ ........ 59 E.1 General Requirement Liquidated Damages ................................ ............................. 59 E.2 Operations Liquidated Damages ................................ ................................ ............. 60 E.3 Vehicle Maintenance Liquidated Damages ................................ .............................. 62 E.4 Administration Liquidated Damages ................................ ................................ ........ 64 E.5 Facility Maintenance Liquidated Damages ................................ .............................. 65 F. Proposal Submission Requirements ................................ ................................ .............. 65 F.1 General Formatting Requirements................................ ................................ ........... 65 F.2 Part I: Proposer Certifications, Capacity, and Sustainability ................................ ..... 66 F.3 Part II: Qualifications and Technical Proposal................................ .......................... 67 F.4 Part III: Staffing Plan, Price Proposal, and Incentives ................................ .............. 72 F.5 Proposal Evaluation and Contractor Selection ................................ ......................... 73 F.6 Award and Contract Execution ................................ ................................ ................ 74 241 of 487

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F.7 Required Proposal Forms ................................ ................................ ........................ 74 G. List of Exhibits ................................ ................................ ................................ ................. 75

Exhibit A Beeline Fixed Route Timetables
Exhibit B Dial-A-Ride Information Sheet
Exhibit C Dial-A-Ride Service Area Map
Exhibit D Fleet List
Exhibit E City Owned Equipment List

Exhibit F Labor Code Information (Labor Agreement with Teamsters Local 848 and MV Transportation for Glendale and Wage Rates)

Exhibit G Sample Draft General Services Contract (GSA)
Exhibit H Federal Contract Clauses
Exhibit I RC-DBE Instructions (Metro Subrecipients) and Forms I-1 to I-4 Exhibit J Bus/Vehicle Operator Uniform Requirements
Exhibit K Third Party Maintenance Inspection Reports
Exhibit L Facility Maintenance Manual
Exhibit M Sample Draft Performance Bond
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A. DEFINITIONS AND ACRONYMS
The following terms and acronyms used in the Request for Proposal, attachments and exhibits, are defined as follows:

Agreement: To be considered synonymous with the term “Contract”.

Advanced Reservation: Describes the process of requesting trips and receiving trip confirmation before the day service is requested.

Americans with Disabilities Act of 1990 (ADA): Federal civil rights legislation mandates accessibility for people with disabilities. Glendale Dial-A-Ride service is not ADA complementary paratransit service.

BAFO: Best and Final Offer

CHP: California Highway Patrol.

City: The City of Glendale, California.

Contractor: The individual, partnership, corporation, or other entity to which the agreement is awarded.

CNG: Compressed Natural Gas.

Curb-to-Curb Service: A type of paratransit service where the transit vehicle picks up and drops off passengers at the curb, sidewalk, or driveway on both the origin and destination ends of the trip.

DAR: Dial-A-Ride

Deadhead: For fixed route service, this refers to either miles or hours when a vehicle is operating without fare-paying passengers or not in revenue service, including travel from the yard to the start of a route and from the last stop on a route to the start of another route, to fueling, or back to the yard at the end of revenue service. For paratransit service, this refers to either miles or hours when a vehicle is not in revenue service, including travel from the yard to the first pick-up and from the last drop-off back to the yard when released by the dispatcher.

The travel between scheduled pick-ups and drop-offs, regardless of whether a passenger is on board, is not deadhead.

Dwell Time: For paratransit services, the time spent by vehicle and driver at each pick-up and drop-off waiting for the passenger(s) to appear during passenger boarding, deboarding, and wheelchair securement. Dwell time is included in the Vehicle Revenue Hour computation. For fixed routes, the time spent at each stop location is spent waiting for, boarding, and deboarding passengers.

Federal Transit Administration (FTA): A branch of the U.S. Department of Transportation (USDOT) established to improve transportation throughout the nation. The FTA provides funding and assistance to regional transportation agencies and other programs. 243 of 487

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Holiday Schedules: The City of Glendale transit services currently do not operate on New Year's Day, Memorial Day, July 4, Labor Day, Thanksgiving Day, and Christmas Day.

Late Trip: For fixed route service, any arrival at a timepoint more than 5 minutes after the scheduled time. For Glendale Dial-A-Ride service, any trip in which the vehicle arrives for the pick-up more than 15 minutes after the pick-up window or not at all.

Marginal Rate: The cost per revenue hour for incremental costs incurred to deliver service in excess of the base service hours.

Metro: Los Angeles County Metropolitan Transportation Authority.

Missed Trip: For fixed route service, any trip that departs its initial stop arrives at any time point more than 15 minutes after the scheduled time or does not operate a trip at all. For Dial-A-Ride service, any scheduled trip in which the bus arrives more than 45 minutes after the pick-up window or does not arrive.

No-Show: A scheduled passenger who does not appear at the designated location for vehicle boarding within 3 minutes of an on-time vehicle arrival or calls the reservation office to cancel the trip less than four (4) hours before the scheduled pick-up time.

On-Time Performance: For fixed route services, the bus departs a designated timepoint not earlier than or no more than 1 minute before or 5 minutes after the scheduled departure time.

For Glendale Dial-A-Ride, a vehicle shall be on-time if it arrives at the designated pick-up location no more than 5 minutes before the scheduled pick-up time or no more than 15 minutes after that time.

Pass-Through: This shall mean a process for payment of direct costs for fuel and any out of the ordinary activity not included in the RFP at the City's request and approval.

Passenger Trip: A one-way trip made on the paratransit service by a registered participant.

Project: Refers to the fixed route Beeline and Dial-A-Ride services.

Revenue Service: The operation of a revenue vehicle in transit service available to carry fare- paying passengers. The term does not include deadhead time.

Revenue Vehicles: Vehicles used to transport passengers in transit and paratransit revenue service. It does not include Operations Supervisor vehicles that may transport passengers on an emergency or incidental basis. Revenue vehicles are any or all of the City-provided vehicles provided under this Contract for the provision of Glendale Beeline and Dial-A-Ride transit services.

Subcontractor: For purposes of this RFP and the subsequent contract, Subcontractor is synonymous with Subconsultant. A Subcontractor is an individual, partnership, corporation, or other entity hired by the Contractor to perform work under the Contractor’s direction.

Subscription Service: Paratransit trips to and from the exact origin and destination at the same time and day at least once a week. Subscription services do not require the passenger to call in their request for each trip, only to cancel for one or more days. 244 of 487

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TAP: The regional electronic fare collection system "Transit Access Pass."

TAP Bus Mobile Validators (BMV): TAP electronic fare collection equipment for TAP card holders paying passes, Stored Value, Access Services cards, and transfers.

Vehicle Revenue Hour (VRH): For the fixed route service, a vehicle revenue hour shall be defined as any sixty-minute increment of time, or portion thereof, that a vehicle is in revenue service, including layover/recovery time but excluding deadhead, training operators before revenue service, and road tests. For paratransit service, a vehicle revenue hour shall be defined as any sixty-minute increment of time, or portion thereof, that a vehicle is available for passenger transport within the established hours of service. A vehicle is available for passenger transport from when it arrives at its first pick-up address and ends when it has completed its last passenger drop-off. If the first scheduled pick-up is a no-show, the vehicle arrival time at that stop shall still be used for the computation of revenue vehicle hours; however, this rule shall not apply to late trip cancellations. Vehicle revenue hours are also known as "revenue vehicle hours" and "vehicle service hours."

Vehicle revenue hours for all services shall exclude meal breaks, service breaks, fueling time, mechanical breakdowns, and times a vehicle is down due to an accident. In addition, drive time to and from breaks and lunch breaks shall be excluded.

The City’s definition of Vehicle Revenue Hour is identical to those of the National Transit Database.

Vehicle Revenue Mile (VRM): The mileage incurred by a vehicle while operating a Vehicle Revenue Hour. The City’s definition of Vehicle Revenue Mile is identical to those of the National Transit Database.

Vendor: An individual or entity hired by the Contractor who sells, supplies, and/or delivers products, materials, or equipment.

B. INTRODUCTION AND SERVICE SUMMARY
B.1 Introduction
This RFP is issued by the City of Glendale to select, through a competitive process, a qualified firm to operate and maintain the Beeline fixed route and Dial-A-Ride (DAR) demand response transit services.

The selected firm must be well-managed and financially sound with demonstrated skills and technical ability— and high levels of customer service and satisfaction— to perform the services and fulfill the requirements outlined in this RFP.

A single contract will operate the Beeline and Dial-A-Ride services including operations, vehicle maintenance, facility maintenance, service administration and customer service functions at the City-owned Transit Facility located at 1759 Gardena Avenue, Glendale, California 91204. The contract term will commence on August 1, 2024, following the transition and start-up period, and will consist of a six-year base term and two (2) optional two-year terms. The first Contract Year will begin August 1, 2024 and end on June 30, 2025 and each subsequent Contract Year will begin on July 1 and end on June 30 of the following year. The last year of the initial six-year 245 of 487

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service period will end on June 30, 2030. The total possible Contract Term will be for ten (10) years. Renewals are to be exercised at the discretion of the City only.

The contract objective is to retain a responsive contractor that performs with the highest degree of excellence in meeting the mobility needs of customers who use the Glendale public transportation services. The Contractor must 1) provide safe, efficient, and effective transit service, 2) provide state of the art maintenance of the City bus fleet, and 3) provide a professional and friendly ride experience for each passenger. Based on the selected proposal, the City intends to negotiate the most favorable combination of outcomes to meet the above objectives.

B.2 Schedule of Events
The following is a tentative schedule of events:

Issuance of Request for Proposals (RFP) September 29, 2023 Optional Pre-Proposal Meeting October 11, 2023
Optional Facility and Fleet Inspection October 14, 2023 Deadline for Receipt of Questions/Requests for Addenda October 25, 2023 Proposals Due December 6, 2023
Proposer Interviews and Discussions (if requested by City) January 15 – January 19, 2024 Anticipated Contract Award by City Council March 2024
Transition and Start-up Date July 2024
Service Commencement August 1, 2024

The City reserves the right to modify any of the dates shown above by written notice.

B.3 City of Glendale Background
The City of Glendale is a full-service city and the fourth largest in Los Angeles County. It encompasses 30.6 square miles and has a population of around 200,000. Incorporated in 1906, it operates as a Charter city with a Council-Manager form of government. Glendale prides itself on the quality of services it provides to the community and strives to fulfill its Mission Statement:

The City of Glendale delivers exceptional customer service through precision execution and innovative leadership.

The selected contractor must also embrace this philosophy and deliver safe, efficient and customer friendly transit services to the community.

B.4 Beeline Fixed Route Background
Glendale has operated the Beeline fixed route community circulator since 1984. There are nine (9) main routes that complement the regional transit services provided by Metro. One route has two branches off the main trunk line and provides an abbreviated Saturday route. The Beeline service area includes Glendale, La Canada Flintridge, and the Los Angeles County unincorporated communities of Montrose and La Crescenta. 246 of 487

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The Beeline essentially provides a daytime-only service, operating from the early morning commute times to the end of the evening commute times. On weekdays, Beeline Route 1 and Routes 3 through 8 operate all day, and Routes 11 and 12 as peak-hour feeder shuttles to and from Metrolink service at the Glendale and Burbank train stations. All routes, except Routes 11 and 12, operate on Saturdays with slightly shorter hours of operation. Service on Sundays is limited to Routes 1 and 4. Service frequency is relatively consistent among routes. Beeline routes and schedules are included in Exhibit A.

The City of Glendale is responsible for managing its local system. The City is also responsible for the management of the service contract, maintenance of program records, and filing reports with regional, state, and federal agencies, including but not limited to the annual National Transit Database (NTD) report and numerous other applicable local, state and federal reporting requirements.

The information below provides a “snapshot” look at Beeline’s operating statistics for the last fiscal year submitted to the NTD, which ended June 30, 2023.

Table 1 – Beeline Operating Report Fiscal Year 2023
Total Vehicle Miles 918,041
Vehicle Revenue Miles 870,564
Total Vehicle Hours 103,011
Vehicle Revenue Hours 100,286
Passenger Trips 720,786
Passengers per VRH 7.19
Peak Vehicles/Spare 35/9

B.5 Dial-A-Ride Paratransit Background
Glendale Dial-A-Ride started serving Glendale residents in 1988, and the service was extended to serve La Canada Flintridge and the unincorporated County areas of La Crescenta and Montrose in 1996. Dial-A-Ride is a curb-to-curb reservation-based transportation service available to residents at least 65 years of age or persons with disabilities of any age. Additional information can be found in Exhibit B.

Residents from Glendale, La Canada Flintridge, La Crescenta, and Montrose may travel anywhere within the geographical service area. In addition, La Canada-Flintridge residents may travel to select locations in Altadena and Pasadena west of Lake Avenue and north of California Boulevard. A map of the service area is shown in Exhibit C.

The DAR system provides a daytime only service, operating Weekdays from 8:00 AM to 6:00 PM. Weekend service is offered on Saturdays from 9:00 AM to 4:00 PM and Sundays from 9:00 AM to 2:00 PM. The City may vary its span of Dial-A-Ride service to be provided under this Contract.

The current DAR fare is $1.50 for each one-way trip. The fare is waived for patrons traveling to a nutritional meal site and Club Maple, and for La Canada Flintridge residents.

The City of Glendale is responsible for the management of the service contract, all policy decisions and activities relative to Dial-A-Ride. The City is also responsible for maintenance of 247 of 487

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program records and filing reports with regional, state, and federal agencies, including the annual National Transit Database (NTD) report and numerous other applicable local, state and federal reporting requirements.

The Contractor is responsible for operating service, vehicle maintenance, all scheduled software, non-revenue vehicles, and other equipment required to provide the service to the City of Glendale.

The following provides a 'snapshot' look at the Dial-A-Ride service for three completed fiscal years (FY20, FY21, FY 22, and FY 23) submitted to the NTD:

Table 2 – Dial-A-Ride Operating Information, Fiscal Years 2020-2023 FY 2020 FY 2021 FY 2022 FY 2023
Total Vehicle Miles 128,638 90,625 102,368 114,811
Vehicle Revenue Miles 109,612 78,629 89,874 100,956
Total Vehicle Hours 10,655 9,602 9,836 10,728
Vehicle Revenue Hours 9,443 8,248 8,668 9,491
Passenger Trips 30,710 13,875 16,994 20,976
Passengers (including PCAs) 33,158 14,524 17,839 23,068 Trips per Vehicle Revenue Hour 3.3 1.7 2.0 2.2
Peak Vehicles/Spares 6/4 6/4 6/4 6/4
Wheelchair/Lift Boarding 839 331 539 1,464

Table 3 – Number of Trips Generated in Each Service Area FY 2020 FY 2021 FY 2022 FY 2023
Glendale 25,995 11,958 14,677 18,167
La Canada Flintridge 2,102 1,283 1,825 1,500
Los Angeles County 2,613 634 489 1,309

Key Trip Generators and Special Paratransit Services

• Adult Recreation Center: 201 E. Colorado Street, Glendale 91205 • Sparr Heights Center: 1613 Glencoe Way, Glendale 91208 • Pacific Community Center: 501 S. Pacific Avenue, Glendale 91204

These three centers offer nutritional meals to seniors. The majority of trips to these locations are scheduled around lunch mealtimes. The City does not charge Dial-A-Ride patrons if they are traveling to or from a nutritional meal site.

• Club Maple: Maple Park Community Center, 820 East Maple Avenue, Glendale, CA 91205

The City offers the Club Maple program to developmentally disabled adults. Events include recreation, crafts, and other social activities. Club Maple meets every Thursday from 5:30 PM to 8:00 PM. The Dial-A-Ride service offers trips to and from Club Maple. The Contractor must provide return trips at 8:00 PM for all Club Maple participants using Dial-A-Ride. This is the only service which extends beyond the normal operating hours of the Dial-A-Ride service. 248 of 487

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B.6 City Owned Revenue Vehicles
The City of Glendale will furnish the city-owned revenue vehicles as specified in the fleet list, Exhibit D. A vehicle replacement schedule is provided for information only. The Contractor shall use and operate all City vehicles and equipment only per the terms and provisions of the RFP and all applicable federal, state, and local laws and regulations and solely to provide transit services on behalf of the City.

Vehicle titles and equipment are registered in the name of the City and shall remain the sole property of the City of Glendale. The Contractor shall not allow any vehicles to become subject to lien, charge, or encumbrance. The City shall retain duplicate sets of keys for all vehicles. The City shall have access to all Glendale vehicles at the City facility in the event of an emergency after hours.

The Contractor shall maintain all in-service and spare vehicles provided as part of this project.

The Contractor shall require that due care is taken in operating and maintaining the vehicles to ensure that the effective vehicle life is maximized, and that minimum required vehicle availability and road performance are attained.

The City will pay for or reimburse the Contractor for actual fuel (gasoline and CNG) costs and for utility charges for battery-electric bus charging incurred for all revenue service vehicles. The City does not supply non-revenue vehicles or their fuel.

Beeline Fixed Route

The current Beeline fleet is CNG fueled. The City is committed to transitioning to a zero- emission transit fleet and by 2030, will be mandated to purchase only zero-emission electric vehicles. For this Contract, any additional or replacement Beeline vehicles will be electric- powered. The Cities of Glendale and La Canada Flintridge are responsible for the scheduled replacement of the forty-four (44) Beeline revenue vehicles.

Dial-A-Ride Paratransit

The current Dial-A-Ride fleet is gasoline fueled. The City anticipates purchasing both gasoline and zero-emission electric replacement vehicles. The City currently provides three low-floor cutaways, five minivans, and two vans for its Dial-A-Ride services, with six used in peak weekday service. The Contractor is responsible for ensuring enough vehicles are available daily to meet the Dial-A-Ride service needs. Dial-A-Ride utilizes federally funded vehicles; therefore, the selected Contractor must meet all federal, state, and local operations, maintenance, and administrative reporting requirements.

B.7 City Owned Equipment and Facility
The City will furnish the city-owned equipment as specified in the equipment list, Exhibit E. As mentioned above, all replacement Beeline and LCF shuttle buses will be battery-electric buses.

The Contractor shall be responsible for the use, maintenance, and safekeeping of all City- owned equipment. Repair of such equipment shall be the Contractor's responsibility unless City agrees that the equipment has met or exceeded its reasonable useful life, in which case City may bear the cost of replacement at its discretion.
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At the end of this Contract or any extensions thereof, the Contractor shall return all City- provided vehicles and equipment in operable condition with no deferred maintenance, normal wear and tear excepted.

The Contractor is also responsible for the maintenance of the City-owned Beeline Maintenance Facility including landscaping and maintaining the facility assets as noted in Section D.5.

C. INSTRUCTIONS TO PROPOSERS
C.1 Restrictions on Lobbying and Contacts
Proposer’s sole contact during the RFP, proposal and awards process is Martha D’Andrea, Transit Manager, City of Glendale.

During the period beginning on the date of the issuance of the RFP and ending on the date of contract award to a Proposer, no person (or entity) submitting a proposal in response to this RFP, nor any officer, employee, representative, agent, or Contractor representing such a person (or entity) shall contact through any means or engage in any discussion concerning the award of the Contract with any member of the City Council of the City of Glendale or his or her personal staff, or with any candidate for election to the City Council of the City of Glendale. Any such contact shall be grounds for the disqualification of the proposal.

During the period beginning on the date of the issuance of this RFP and ending on the day after a contract is awarded to a Proposer, each person or entity described in the previous paragraph shall limit his or her communication with City staff to the written clarification and addendum process described in Section C.28, and interviews or discussions pursuant to evaluation and selection process described in Section F.5. At no time may any Proposer have any communication with a member of the City’s Evaluation Committee, other than communication initiated by such member during interviews.

Nothing herein shall be construed to limit or restrict any person or entity from communicating with the City Council in writing or at a meeting of the Council noticed under the Ralph M. Brown Act, Government Code section 54950 et seq., provided such communication is after the public release of the staff report to the Council recommending a proposer.

C.2 Optional Pre-Proposal Meeting
A virtual pre-proposal meeting is scheduled as designated in the Schedule of Events to enable prospective Proposers to clarify additional details considered pertinent for their evaluation prior to the proposal submittal date. Proposer attendance is optional. Interested parties may join at:

https://www.microsoft.com/en-us/microsoft-teams/join-a-meeting Meeting ID: 264 342 293 952
Passcode: ZtBfhu
Or call in (audio only)
+1 323-886-7427,,61017390# United States, Los Angeles
Phone Conference ID: 610 173 90#
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C.3 Optional Facility and Fleet Inspection Meeting
An optional facility and fleet inspection is scheduled as designated in the Schedule of Events.

This is an opportunity to view the facility and make cursory inspections of the City-owned vehicles and equipment. The current contractor will provide access to a small number of Revenue Vehicles that are fully representative of the fleet promptly at 10:00 AM. Late arrivals will not be accommodated. The inspection will conclude by 11:30 AM. The meeting will be held at the Beeline Transit Facility, 1759 Gardena Avenue, Glendale, CA 91204. Visitor parking is available on-site with additional parking on-street and at the Glendale Transportation Center parking lot. Interested parties wanting to attend must RSVP to [email protected] by 4:00 PM the day before the inspection to gain admittance.

C.4 Disclaimers
The City reserves the right to extend the time allotted for the RFP submittal, to conduct interviews, and to request a best and final offer, should the City deem that it is in its best interest to do so.

This RFP does not commit the City to award a contract. The City reserves the right to accept or reject any or all RFPs received as a result of this request, to negotiate with any qualified firm, or to cancel this RFP in part or in its entirety. The City may require the selected firm to participate in negotiations and to submit such technical, price, or other revisions of their proposals as may result from negotiations.

Any costs incurred by the Proposer in responding to this Request for Proposals shall be the Proposer’s sole expense and will not be reimbursed by the City.

C.5 Limitations
All reports and pertinent data or materials provided in the RFP process shall be the sole property of the City of Glendale and may not be used or reproduced in any form without the explicit written permission of the City.

The Proposer should expect to have access to only the public records and files of local government agencies in preparing the proposal or reports. City staff assistance should not be anticipated by the Proposer in the preparation of responses to this RFP.

C.6 Proposal Submission
This RFP is issued by the City of Glendale to select, through a competitive process, a firm to operate and maintain the City’s transit services. This RFP is comprised of the following:

• Part A: Definitions and Acronyms
• Part B: Introduction and Service Summary
• Part C: Instructions to Proposers
• Part D: Scope of Work
• Part E: Liquidated Damages
• Part F: Proposal Submission Requirements
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To be accepted and considered, Proposer must submit one (1) unbound original, five (5) bound copies in three-ring binders, and two (2) USBs containing electronic files of the completed proposal and all necessary requested documents, which must be enclosed in a sealed package.

The outside of the submitted package must be marked "Request For Proposals For Operation and Maintenance of Fixed Route and Dial-A-Ride Services 2024." Proposals are to be submitted to:

City of Glendale
Public Works Administration
633 E. Broadway, Room 209
Glendale, CA 91206-4388

Attn: Yazdan T. Emrani, P.E.

Director of Public Works
By 4:00 P.M. on December 6, 2023.

Proposals must include all forms (Forms A – P, Exhibit I Forms 1-2 or 3) and information required in the Statement of Work specifications. All documentation of unit pricing or other cost breakdowns as outlined in this proposal must be submitted to support the total proposal price.

No oral, electronic, facsimile, or telephone proposals or modifications will be considered. Late proposals, as well as any modifications, will not be accepted after the hour and date specified and will be returned unopened. The City will not be responsible for proposals not properly marked and delivered.

C.7 Default
In case of default by the contractor of any of the conditions of this proposal or contract resulting from this proposal, the contractor agrees that the City may procure the articles or services from other sources and may deduct from the unpaid balance due the contractor, or collect against the bond or surety, or may invoice the contractor for excess costs so paid, and prices paid by the City shall be considered the prevailing market price at the time such purchase is made.

C.8 Assignment
No assignment by the contractor of contract or any part hereof, or of funds to be received hereunder, is binding upon the City unless the City gave written consent before such assignment.

C.9 Subcontractors
The Proposer must list any subcontractors that will be used, the work to be performed by them, and total number of hours or percentage of time they will spend on the project. 252 of 487

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C.10 Employees of Prior Operator
The Contractor shall be subject to and comply with the provisions of California Labor Code Sections 1070-1074 regarding retention of employees of the prior contractor and the provision of employee information in a future transition.

Nothing in this Section shall be construed as requiring the Contractor to recognize any union which represented the workforce of the prior contractor (except as may otherwise be required by applicable law); or requiring the Contractor to assume or otherwise be bound by the terms and conditions of any collective bargaining agreement between that prior service provider and any union.

Proposers are encouraged to honor the wages and benefits for those employees participating in the current collective bargaining agreement. Contractor information in compliance with California Labor Code Sections 1070-1074 and the current collective bargaining agreement is provided in Exhibit F.

C.11 Termination
The City may terminate any service or requirement contract, with or without cause, by providing thirty (30) days written notice. The precise terms of any such termination are contained in the draft contract with this RFP.

C.12 Indemnification
At its expense, a Proposer agrees to indemnify, defend, and hold harmless the City and its officers, agents, employees, and representatives from and against any and all liability, suits, actions, proceedings, judgments, claims, demands, liens, losses, damages, costs, and expenses (including attorneys’ fees, litigation, arbitration, mediation, appeal expenses) if a dispute, lawsuit, or other proceeding arises out of any one or more of the following:

• A Proposer’s submitting the Proposal;
• The City’s accepting a Proposer’s Proposal; or
• The City’s awarding a Contract to a Proposer in compliance with this RFP, or state, federal, or local laws.

C.13 Agreement
The Proposer to whom the Agreement is awarded shall be required to enter into a written Agreement with the City of Glendale in a form approved by the City Attorney. The RFP, or any part thereof, and the Proposer's responses, will be incorporated into and made a part of the final Agreement; however, City reserves the right to further negotiate the terms and conditions of the Agreement with the selected Proposer.

Neither the Agreement nor any interest herein nor claim hereunder may be assigned by Contractor, either voluntarily or by operation of law, nor may the Agreement be subcontracted by Proposer without the prior written consent of City. Penalty or possible termination may result for failing to procure written approval from the City. No such consent shall be deemed to relieve Proposer of its obligations to comply fully with the requirements hereof. 253 of 487

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A draft City of Glendale contract titled, General Services Agreement (GSA) is shown in Exhibit G.

Before any services can commence, the selected Proposer will be required to execute the Contract, which is a standard form of agreement. To facilitate the Project’s smooth and timely implementation, Proposers responding to this RFP must review all the terms and conditions of the Contract, including, but not limited to, provisions relating to insurance, indemnity, and termination.

Table of Exceptions
The City’s policy is that the Contract be accepted as is. By submitting a Proposal to the City in response to this RFP, each Proposer is deemed to have provided its approval to theContract, accepting it without qualification. If a Proposer seeks limited modification of the contract, the Proposer must identify the proposed changes using the Table of Exceptions.

Proposer must use the provided Form M, “Table of Exceptions” to state whether its proposal does or does not fully comply with the requirements as defined in this RFP and will provide a detailed list of exceptions to the Scope of Services, Sample General Services Agreement, or any other requirements of the RFP, including all exhibits, forms, and appendices. The exceptions list will be in table form and identify the page, section number, provision and exception, non-conformance and/or substitute language proposed. Failure to identify any items of non-compliance will result in the City assuming compliance. Changes to the Sample General Services Agreement may not be considered or negotiated if not submitted as part of the proposal.

The City, at its sole discretion, may modify or reject any exception or proposed change. The exceptions list will be taken into consideration when evaluating the section that is most applicable to the exception listed.

The City reserves the right to negotiate further the terms and conditions of the Contract. The Proposer that the City Council selects must cooperate with the City in good faith to negotiate, sign, and deliver the final Contract. The City will draft the Contract and may require the selected Proposer to attend one or more Contract negotiation conferences to discuss possible:
• Revisions to the Contract’s service-related terms, conditions, requirements, specifications, or minimum performance standards, other than the insurance and the indemnity provisions; and
• Additions to the Contract, by the parties’ mutual agreement, or as a City Ordinance or Resolution, the City’s Charter or Municipal Code, or any other law that may be required.

At any time, and for any reason, if contract negotiations with the selected Proposer fail to progress, to the City’s reasonable satisfaction, the City reserves the right to not only end negotiations with the selected Proposer, but also cancel the award and reject the Proposal. At its discretion, the City may then: reopen the proposal process; choose fromamong the remaining, if any, qualified proposers; reissue the RFP; negotiate directly withany firm for services; or choose not to contract for services. Within fourteen (14) calendar days after the City issues the Notice of Intent to Award Contract, or within any extension that the City may allow, the selected Proposer must submit to the City all of the following items:
• Three (3) originals of the Contract, properly signed by the Proposer. • Insurance certificates and additional insured endorsements that fully conform tothe Contract’s requirements.
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• Performance bond that fully conforms to the Contract’s requirements and is acceptable to City.

After the City receives the signed Contract, performance bond and insurance documents, the City Attorney’soffice will review the Contract. Additionally, the City Attorney’s office or the City’s Risk and Insurance Services Manager will review the required insurance. If the selected Proposer has not requested changes to any terms of the Contract, and if the insurance and the bond conform to the Contract’s requirements, the City will sign the Contract and return an original of the Contract to the Proposer.

C.14 Renewal of Agreement
Agreements entered into pursuant to this Request for Proposal may be renewed in accordance with the terms of the contract. If not otherwise stated, the contract may be renewed if the new pricing of the contract does not increase more than the increase in the Consumer Price Index - All Urban Consumers, Los Angeles Area and prevailing wage, if applicable, for the same time period since the last contracted price. If not renewed prior to the anniversary date, the contract may continue on a month-to-month basis until renewed or awarded to a new Contractor.

C.15 Bonds
Within ten (10) calendar days after notice of selection, the successful Contractor will be required to furnish, at Contractor's own expense (not as a cost incurred in the contract), a Performance Bond, or other security acceptable to the City of Glendale, in the amount of twenty-five percent (25%) of the estimated first year expense, as a guarantee of good faith on behalf of the Proposer that the terms of the contract will remain in full force and effect during the full term of the contract between the Contractor and the City of Glendale. This performance bond must remain in full force and effect during the full term of the contract and any extensions. A draft of the City Performance Bond is attached as Exhibit M.

C.16 Insurance
Before commencing performance under the Agreement, and at all other times the Agreement is effective, Contractor will procure and maintain the required types of insurance with coverage limits complying, at a minimum, with the limits set forth in the Sample Draft General Services Agreement (GSA), Exhibit G, [GSA Exhibit F - Insurance Requirements]. Failure to procure and continuously maintain such coverage may result in termination of this agreement.

C.17 Proposal Rejection
The City may reject the proposal of any proposer who has previously failed to perform properly, or complete on time, contracts of a similar nature, or to reject the proposal of a proposer who is not in a position to perform such a contract satisfactorily. The City may reject the proposal of any proposer who is in default of the payment of taxes, licenses or other monies due to the City of Glendale. The City reserves the right to reject any or all proposals and to waive any informality in any proposal.

Failure to meet the requirements of the Request for Proposals will be cause for rejection of the proposal. The City may reject the proposal if it is incomplete, contains irregularities of 255 of 487

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any kind, or is offered conditionally. The City reserves the right to reject any and all proposals without cause.

C.18 Errors and Omissions
Proposer and/or the Contractor shall not be allowed to take advantage of any errors in or omissions from the Request for Proposals. Full instructions will be given if such error or omission is discovered and called to the attention of the City in a timely manner.

C.19 Contract Pricing
Except as otherwise provided, price proposals must remain consistent throughout the term of the contract. The City does not pay “surcharges” of any type unless identified in the response to the proposal. All costs will be included in the pricing provided to the City.

C.20 Non-Appropriation of Funds
The City’s obligation is payable only and solely from funds appropriated for the purpose of this agreement. All funds for payment after June 30 of the current fiscal year are subject to City’s legislative appropriation for this purpose. In the event the governing body appropriating funds does not allocate sufficient funds for the next succeeding fiscal year’s payments, then the affected deliveries/services may be (1) terminated without penalty in their entirety, or (2) reduced in accordance with available funding as deemed necessary by the City. The City shall notify the Contractor in writing of any such non-allocation of funds at the earliest possible date.

C.21 Compliance with Laws
Contractor warrants that it will comply with all federal, state, and local laws, ordinances, rules and regulations applicable to its performance under this Contract, including, without limitation, the Fair Labor Standards Act of 1938, as amended, the Equal Employment Opportunity Clause prescribed by Executive Order 11246 dated September 24, 1965 as amended, the Occupational Safety and Health Act of 1970 (or latest revision), the State of California Safety Orders, and any rules, regulations or orders issued or promulgated under such Acts and Orders. Contractor shall indemnify and save and hold City from and against any and all claims, damages, demands, costs and losses which the City may suffer in the event that Contractor fails to comply with said Act, Order, rules, regulations or orders. Any clause required by any law, ordinance, rule or regulation to be included in a contract of the type evidenced by this document shall be deemed to be incorporated herein.

C.22 Federal Requirements
Each Proposer shall submit all components of the Federal Requirements outlined in Exhibit H, Federal Contract Clauses.

C.23 Race Conscious Disadvantaged Business Enterprises
In conformance with title 49 CFR Part 26, the City of Glendale has established a project specific goal of 3.6% for Race Conscious Disadvantaged Business Enterprises (RC-DBEs). The Proposer is required to meet this goal or demonstrate Good Faith Efforts as a condition of the award of this Contract. Proposer shall complete and submit the following forms in Exhibit I, RC- 256 of 487

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DBE Instructions (Metro Subrecipients): Form 1, “Bidders List” and Form 2, “Local Agency Proposer RC-DBE Commitment” at the time of proposal submittal. Form 3, “RC-DBE Information - Good Faith Efforts” is required if the Proposer is unable to meet the established DBE project specific goal and is to be submitted in a sealed envelope with the proposal. [Forms 1-4 are contained in Exhibit I to this RFP.]

The City, as a recipient of federal financial assistance, is required to implement the Los Angeles County Metropolitan Transportation Authority’s (Metro’s) Disadvantaged Business Program in accordance with federal regulation 49 CFR Part 26 issued by the U.S. Department of Transportation (DOT). Contractor shall furnish all documentation satisfactory to City that the work committed to RC-DBE’s was actually performed by RC-DBE’s. Requests for progress payments shall include a summary of payments actually made to RC-DBE’s during the invoice period (Form 4), which includes a total of all payments made to all subcontractors under this Contract. RC-DBE participation shall be credited toward the overall RC-DBE goal only when payments are actually made to the RC-DBE firms. Contractor shall be prepared to submit with its monthly report, Form 4.

As there is a RC-DBE goal on this Contract, the Proposer, in order to be considered responsible and responsive, must meet the contract specific RC-DBE goal identified or make Good Faith Efforts to meet the goal established for the Contract. If the goal is not met, the Proposer must document adequate Good Faith Efforts. Only RC-DBE firms certified through the CUCP will be counted towards the contract. Please refer to Exhibit I to this RFP for further information and instructions.

Contractor shall carry out all applicable requirements of 49 CFR Part 26 in the award and administration of this DOT-assisted contract. Failure by Contractor to carry out these requirements is a material breach of this Contract, which may result in the termination of this Contract or such other remedy, as City may deem appropriate.

C.24 Safety
Contractor agrees to comply with the provisions of the Occupational Safety and Health Act of 1970 (or latest revision), the State of California Safety Orders, and regulations issued thereunder, and certifies that all items furnished under this proposal will conform and comply with the indemnity and hold harmless clause for all damages assessed against buyer as a result of suppliers failure to comply with the Act and the standards issued thereunder and for the failure of the items furnished under this order to so comply.

C.25 Declared Emergency Operation
In the event of a declared emergency by the City, the Contractor shall deploy vehicles in a manner described by the City or, should the City be unavailable, as directed by the Incident Commander.

The City shall be obligated to compensate the Contractor, during such period of declared emergency, for services which significantly exceed the normal expense of operating services under this Agreement.

C.26 Gratuities
The City may, by written notice to the Contractor, terminate the right of the Contractor to proceed under this agreement, if it is found that gratuities in the form of entertainment, gifts, or 257 of 487

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otherwise were offered or given by the Contractor, or any agent or representative of the Contractor, to any officer or employee of the City with a view toward securing an agreement or securing favorable treatment with respect to the award or amending, or the making of any determinations with respect to the performance of such agreement; provided, that the existence of the facts upon which the City makes findings shall be in issue and may be reviewed in any competent court. In the event of such termination, the City shall be entitled to pursue the same remedies against the Contractor as the City could pursue in the event of default by the Contractor.

C.27 Invoices
The Contractor will submit a detailed service invoice to the City by the fifteenth (15th) day of each month for service performed the previous month. The City will pay the Contractor within forty-five (45) working days from the date of submission, provided that the invoice is complete and contains all necessary backup information, data, reports and other required documents. For June service performed, the Contractor must submit the invoice and all necessary required backup documents by July 10th to accommodate the City’s fiscal year end.

The Contractor will deduct from the invoice any liquidated damage payments due, based upon City’s determination of performance in relation to the liquidated damage clauses of the Agreement. The Contractor will also deduct from the invoice amount any credits and discounts owed to the City. All fares collected by the Contractor during the billing period will be provided to the City by electronic fund transfer or check. Fare collection documentation such as the bank statement will be provided with the invoice as part of the necessary backup documents.

Invoices must be submitted electronically on the City’s Vendor Invoice Submittal webpage:

https://www.glendaleca.gov/government/departments/finance/accounts-payable/invoice- submittal

Invoices will reflect the purchase order number and goods or service delivered in accordance with the terms of the contract. Invoice processing begins on receipt of the material or invoice, whichever is later.

C.28 Requests for Clarification/Addendum
A Proposer may submit to the City a written request by e-mail to [email protected] for an interpretation or clarification of, or addendum to this RFP. Any such written request must be received by the City no later than the date designated in the Schedule of Events.

The City will review and prepare a written response to each request made pursuant to this section. The City’s written determination will be posted on the City website, e-mailed or otherwise furnished to all prospective Proposers by the date designated in the Schedule of Events.

The City will issue Addenda in writing. A copy of each Addendum (if any) will be posted on the City’s website. It is the proposer’s responsibility to check the City’s web site for any Addenda and to ensure that it has received the said Addenda. Each proposer must provide a signed acknowledgement confirming receipt of all issued Addenda to this RFP, as part of their proposal submittal.
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At any time before the proposal deadline, the City may issue Addenda withdrawing the RFP or postponing the Proposal Deadline. However, if any Addendum results in material change to this RFP, or the proposed Agreement, or both, the City will extend the Proposal Deadline by not less than seventy-two (72) hours. The City will treat transmittal of Addenda to potential Contractor by U.S. mail, or e-mail as sufficient notice of thechanges made by the City.

The City reserves the right to make modifications or issue addenda to this RFP. If the City determines it is appropriate to revise any portion of this RFP, either at the request of a Proposer or upon the City’s own initiative, the City will issue, and make available to all prospective Proposers, a written addendum setting forth this revision. The Proposer shall acknowledge receipt of addenda by written notice thereof returned to the City. Where addenda require changes in the work to be performed under the Agreement, the date set for receipt of proposals may be postponed by such number of days as the City determines appropriate in order to enable prospective Proposers to revise proposals.

The City is not bound by any oral interpretations, clarifications, or changes made to this RFP by any City staff member. Any clarification or change to the RFP must be provided in writing pursuant of this section.

C.29 Acceptance of Proposals
Each proposal shall be submitted with the understanding that it is subject to the evaluation procedure set forth in Section F.5 and to negotiation at the option of the City. Upon acceptance in writing by the City of the final offer to furnish any and all of the services described herein, the parties shall promptly execute the final contract documents. The written Agreement shall bind the Proposer to furnish, deliver, maintain, operate or compensate in accordance with conditions of said accepted proposal and this Request for Proposals, as negotiated. The City reserves the right to make the award under this RFP based upon the initial proposals submitted. The City has the right to reject any and all proposals and to waive any informality in any proposal.

C.30 Required Qualifications
The selected contractor must meet all the qualifications for the firm and individual team members described in this RFP. At a minimum, the successful contractor will have multi-year experience operating the types of services described in the RFP and a proven track record of implementing all the technical requirements of the RFP.

C.31 Protests
Protests regarding any aspect of this Request for Proposals, the solicitation process, or the proposed award of a contract must be submitted in accordance with the following procedures.

1. Types of Protests
There are three basic types of protests, based on the time in the procurement cycle when they occur. Differences in the protest process between these three types, if any, are noted.
a. Solicitation Phase Protest is received prior to the proposal due date. A Solicitation Phase Protest must be received by the City prior to the published time and date for receipt of proposals or bids following the content and 259 of 487

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submission procedures specified herein. Depending upon when the protest is received and the agency’s review, the City may or may not delay the bid opening or proposal due date.
b. Pre-award Protest is a protest against making an award and is received after receipt of proposals or bids, but before award of a contract. A Pre-award Protest must be submitted to the City following the content and submission procedures specified herein within three (3) working days of the date the protester learned or should have learned of the basis of appeal. Pre-award Protests must be received by the City prior to the agency’s formal action on the contract award. Depending upon when the protest is received and the agency’s review, the City may or may not delay the contract award.
c. Post-award Protest is received after award of a contract. A Post -award Protest must be submitted to the City following the content and submission procedures specified herein within five (5) working days of the date the protester learned or should have learned of the basis of appeal.

2. Content and Submission of Protests
Protests must contain the following information:
• Description of the solicitation or contract and number; • Name of protestor with address, contact individual, phone numbers, and email addresses;
• Statement of the grounds for protest; and
• Statement of the proposed relief or remedy.

Protests must be submitted in writing via email to [email protected] or via USPS, FedEx or other package delivery service, or hand-delivered to:

City of Glendale
Public Works Administration
633 E. Broadway, Room 209
Glendale, CA 91206-4388

Attention: Yazdan T. Emrani, P.E.

Director of Public Works

3. Evaluation and Decision on Protest
Upon receipt of a protest, the City of Glendale will review the grounds for the protest and within ten (10) working days provide a written response addressing in detail each substantive issue raised in the protest. A copy of the protest and the City’s decision will be transmitted to the protester and to each firm or individual who has received a copy of the RFP or solicitation. The Transit Manager for the City of Glendale is the responsible official for evaluation of protests and has the authority to make the final determination in matters of protest. With the exception of a reconsideration as noted below or direction by FTA, the decision of the City of Glendale will be final.

Should material information become available subsequent to the Manager’s decision on a protest or the protester believes that an error has been made of law or regulation, the protester may request reconsideration of that decision by formal notice to the Manager within five (5) working days of the date of the original protest decision. 260 of 487

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C.32 Identifying Proprietary Information; Public Records Act A Proposer must identify and list in Form L, Public Records Exempt Information, all copyrighted material, trade secrets, or other proprietary information (“protectable documents”) that the Proposer included in its Proposal, which Proposer believes should be exempt from disclosure under California’s Public Records Act, Government Code Section 6250, et seq.

By listing the documents, the Proposer agrees to indemnify, defend, and hold harmlessthe City and its officers, agents, employees, and representatives from and against any action, claim, lawsuit, or proceeding, including costs and expenses, arising out of or connected with the City’s refusal to disclose the protectable documents to any party making a request for those items.

The City will treat any Proposer, who fails to identify documents that the Proposer believes should be exempt from disclosure, as having waived its right to an exemptionfrom disclosure, as the Public Records Act provides.

All Proposals and other material submitted become the property of the City and may bereturned only at the City’s option. The City reserves the right to use any ideas presented in any response to the RFP. Selection or rejection of the Proposal does not affect this right.

D. SCOPE OF WORK
The Contractor shall be responsible for Beeline fixed route, Dial-A-Ride, and any optional services as directed by City. The Contractor shall manage service following the guidelines and parameters established herein and the attachments hereto. The omission of a duty or responsibility below shall not relieve the Contractor of its obligation to perform such duty or accept such responsibility so long as it is usual, customary, and generally accepted within the public transportation industry as an integral element of operating a fixed route and paratransit service. All aspects of the RFP and Scope of Work will be incorporated into the service operator’s contract by reference.

The Contractor shall coordinate, manage, and control all activities necessary to perform the Scope of Work and carry out its responsibilities under the Agreement, which include, but are not limited to, the following: maintaining all revenue vehicles and the City provided operations and maintenance facility; providing any support vehicles needed; providing operators, mechanics, technicians, and all other project personnel; training all personnel as necessary for their duties; developing and implementing administrative procedures, providing data, and financial controls, records, and reporting; participating in service planning; and developing methods to improve effectiveness and maximize service efficiency.

Utilizing the City-furnished revenue vehicles, facility, and equipment specified herein, the Contractor shall provide all other equipment, supplies, insurance, services, and personnel necessary to operate Beeline and Dial-A-Ride service unless specifically identified in this document.

The Contractor shall be responsible for the costs of all equipment and supplies necessary for performance of services under the Agreement (other than equipment specifically identified as provided by City), as well as for the cost of maintaining, repairing, and replacing such equipment, parts and supplies and for maintaining and repairing the revenue vehicles. Major vehicle components are limited to engines, transmissions, and differentials or other major 261 of 487

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mechanical components as determined by the City will be repaired or replaced at City cost as a direct pass through as long as all vehicles have received appropriate on time preventive maintenance as documented in the third-party vehicle inspections.

In operating services, emphasis will be placed on providing outstanding customer service to passengers, conducting adequate training, implementation of policies designed to minimize employee turnover and maximize on-time performance, providing well maintained and mechanically safe vehicles, and providing readily available spare vehicles in an expeditious manner in the event of breakdowns and other service-related items that affect the reliability of service and otherwise carrying out all contractual obligations in a safe and reliable manner.

D.1 General Requirements
D.1.1 Service Start Up

Service will commence on August 1, 2024, or such other date specified by City, whichever is later.

Any start-up costs to be paid by the City must be documented in an invoice that clearly identifies agreed to start-up costs. For approved equipment purchases, a copy of the supplier’s invoice identifying make, model and serial number must accompany Contractor’s invoice. All equipment purchased by the Contractor and paid for by the City for start-up becomes property of the City.

As part of the transition plan, the City will have a third party inspection of the fleet. The current contractor will be responsible for repairing all “A” and “B” defects or negotiating those repairs with the next contractor. Both contractors as well as the City will be present for the inspection.

This inspection will provide the “base” for the new contract.

The Contractor will be staffed and able to perform all contractual obligations by service commencement.

The Contractor is subject to liquidated damages for delay in service start-up.

D.1.2 Adherence to City Requirements

As an integral part of providing fixed route and DAR services, the Contractor shall at all times:

• Comply with all City service standards and all provisions outlined in this RFP, • Take all steps necessary to ensure the safety and reasonable comfort, and convenience of the public utilizing these services,
• Charge only such fares as may be directed by the City, • Comply with all policies, practices, procedures, terms, and conditions as may be directed by the City concerning the collection, security for, and disposition of fares, and any other service revenues,
• Comply with all policies, practices, procedures, terms, and conditions as may be directed by the City about matters such as tickets, passes, coupons, transfers, transfer systems, interconnections between different modes of transportation, and interconnections between different transportation agencies,
• Comply with all policies, practices, procedures, terms, and conditions as may be directed by the City concerning the availability and distribution of printed material related to the 262 of 487

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fixed route, DAR, and related transportation services, including distribution of such printed materials on vehicles or by mail,
• Conduct such services and its business and operations as they relate to such services in a safe, sound, economical, and efficient manner and comply with all City efforts to improve efficiency,
• Assure that all Contractor personnel are responsible for knowledge of both the fixed route and DAR transit services and Metro services within the service area, • Maintain a courteous attitude, answering to the best of their ability any questions from the public regarding service provision. Customer service training must include a focus on passenger relations, and
• Comply with all applicable provisions of federal, state, and local law.

D.1.3 Personnel and Staffing Levels

The Contractor shall provide the necessary management, administrative, operations, maintenance, and customer service personnel with expertise to customary industry standards, ensuring the professional and efficient operation of the fixed route and DAR services. The Contractor shall manage services in accordance with the guidelines and parameters established herein. The Contractor's personnel policies will be in conformance with local, state and federal and laws. The City reserves the right to approve the final staffing plan submitted by the Contractor. The Contractor will provide the City with an updated staffing plan per format approved by the City at the beginning of each quarter and as requested.

The Contractor shall be solely responsible for the satisfactory work performance of all employees providing service. The Contractor shall be solely responsible for payment of all employees and/or subcontractor’s wages and benefits. Without any additional expense to the City, the Contractor shall comply with the requirements of employee liability, worker’s compensation, unemployment insurance, and social security. The Contractor shall hold City harmless from any liability, damages, claims, costs, and expenses of any nature arising from alleged violations of personnel practices. The Contractor shall exercise complete management and sole control of its employee workforce in the performance of the operation. The City reserves the sole right to require the removal of the Contractor’s employee from the service or from City property.

D.1.4 Key Personnel

As the full-time management of the transit services and day-to-day operations shall be vested in the Contractor, the Contractor shall assign individuals who show by decision and action to be competent in all aspects of fixed route and DAR services. The General Manager, Assistant General Manager, Operations Manager, Safety and Training Manager, and Maintenance Manager or equivalent are defined as Key Personnel and will be individually approved in writing by the City before assuming these positions. These individuals are of critical importance to a successful service operation and are a significant component of the contractor selection process. All Key Personnel must be assigned solely to this Agreement and may not be reassigned to any other operation internally or to an associated firm of contractor without prior written approval of the City. This paragraph shall not apply in the event said individuals either voluntarily or involuntarily terminate employment with Contractor.

Should the services of these Key Personnel become no longer available to the Contractor, the resume and qualifications of the proposed replacement shall be submitted to the City or its 263 of 487

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representative for approval as soon as possible, but in no event later than ten (10) working days before the departure of the incumbent Key Personnel, unless Contractor is not provided with such notice by the departing employee. The City or its representative shall respond to the Contractor within five (5) working days following receipt of these qualifications concerning the candidate and conduct an interview with the candidate before the City issues a written approval or rejection of the proposed Key Personnel replacement.

The City may, at its sole discretion, accept or reject any individual proposed by the Contractor both during the contract startup and for any replacement during the life of this contract. The City may also, at its sole option, require the replacement of any key personnel.

Should the General Manager, Assistant General Manager, Operations Manager, Safety and Training Manager, or Maintenance Manager remain unfilled for 30 days or more, the City may assess liquidated damages and deduct the wages and benefits of the Key Personnel without prior approval by the City. It may also be subject to other remedies up to and including termination of the Agreement.

The Contractor is subject to liquidated damages for making changes to Key Personnel without prior written approval by the City and may also be subject to other remedies up to and including termination of the Agreement.

D.1.5 Administrative Personnel

There must be adequate administrative staffing to conduct all daily operations, investigate complaints or service requests, assure compliance with contract specifications and assure quality control of systems and collected and reported data.

General Manager
The Contractor must provide adequate project leadership and staff supervision to assure a quality transit program. The General Manager shall oversee the proper operation of services under this Agreement and overall performance of the Scope of Work. In addition, the General Manager shall work cooperatively with the City’s Transit Manager or designee in matters relating to service quality, providing operational and other data as described in the Agreement, responding to comments from the City, passengers, and the general public, and responding to specific requests for other assistance as the need arises. The General Manager must have at least ten (10) years of progressive management experience providing public transit services of which no less than three (3) years is as a General Manager of a system of similar size and complexity to the services herein described.

Assistant General Manager
Contractor shall designate and provide the services of a full-time Assistant General Manager who shall assist the General Manager in the overall management and supervision of operations under the terms of the Agreement. The Assistant General Manager must have a minimum of five (5) years of experience in public transportation operations including at least three (3) years supervisory experience.

Transit Analyst
The Contractor must provide a full time Transit Analyst or Management Analyst to assure data quality, maintain customer service systems including real-time passenger information, implement quality control, perform internal audit functions, investigate route or service issues, 264 of 487

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and support contract compliance efforts. The Analyst may work directly with City staff and may investigate and respond to customer service issues and/or delays in service. As a primary point of contact with customers, this person must have a depth of customer service experience in public transit and stellar customer service skills.

D.1.6 Operations Personnel

At a minimum, supervision for vehicle operations must be provided no later than 20 minutes before first bus/vehicle operator sign in and 20 minutes after last bus/vehicle operator sign out each service day. There must be at least one manager level staff on site Monday – Friday from 4:00 a.m. to 9:30 p.m., Saturday & Sunday from 8:30 a.m. to 6:30 p.m. All operations staff must be fully qualified and licensed to operate all vehicles used in Beeline and DAR service.

Operations Manager/Supervisor
The contractor must provide adequate supervision and on-the-job training of operations staff to assure quality service. The Manager/Supervisor must have at least five years of full-time management experience in operations, safety, or training.

Safety & Training Manager/Supervisor
The contractor must provide an adequate safety program and training of operations staff to assure quality service. The Manager/Supervisor must have at least three years of full-time management experience in operations, safety, or training.

The Manager/Supervisor must have the current training/certifications:

• Transit Safety Institute (TSI) Instructor’s Course in Bus Operator Training, • California Department of Motor Vehicles (DMV) Employer Testing Program with certification to administer road tests.
• National Transit Institute (NTI) Advance Mobility Device Securement Skills, and • Federal Transit Administration (FTA) compliant Post Accident and Reasonable Suspicion Drug and Alcohol training.

Road Supervision/Dispatch
There must be at least one road supervisor in the field to monitor the services Monday – Friday from 4:45 a.m. to 9:30 p.m., Saturday & Sunday from 8:30 a.m. to 6:30 p.m. The Contractor must provide a minimum of three (3 FTE) road supervisors in the staffing plan. Qualified road supervisors may be scheduled to cover dispatch shifts. Contractor may have a classification of dispatch supervisor for employees qualified to perform in both dispatch and road supervision assignments.

Dispatch/Road Supervisor
There must be at least one dedicated dispatcher Monday – Friday from 4:30 a.m. to 9:00 p.m., and Saturday and Sunday from 8:00 a.m. to 5:30 p.m. The Contractor must provide a minimum of 2.5 FTE dispatch staff in the staffing plan. Qualified dispatchers may be scheduled to cover road supervisor shifts. Contractor may have a classification of dispatch supervisor for employees qualified to perform in both dispatch and road supervision assignments.

Bus/Vehicle Operators
Regularly assigned Beeline bus and DAR vehicle operators and extra board operators must be available daily to ensure consistent and reliable service under this Agreement. All operators 265 of 487

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must be fully trained and licensed in accordance with California DVM regulations and all federal, state and City regulations.

Reservationists
The Contractor shall provide any necessary staff to ensure efficient and timely administration of reservations and scheduling of DAR trips in accordance with the service schedules and policies as set forth by the City.

D.1.7 Maintenance Personnel

Maintenance staff must be scheduled on site to provide services prior to daily pull out and during all Revenue Vehicle Hours of operation. All maintenance staff, with the exception of the maintenance clerk position, must be fully qualified and licensed to operate all vehicles used in Beeline and Dial-A-Ride service. Refer to D.4.2 to see certifications required for maintenance personnel.

Maintenance Manager/Supervisor
The Contractor must provide adequate supervision and on-the-job training of maintenance staff to assure a quality maintenance program. The Manager/Supervisor must have at least five years of full time experience managing a CNG bus fleet of similar size and complexity and be a working manager.

Mechanics
There must be adequate maintenance staff to ensure daily pull-out, on time PMs, and minimal daily hold list. The Contractor must provide at least six FTE mechanics in the staffing plan.

Technician/Mechanic
There must be adequate technical staff to assure daily operations of farebox, DriveCam, Mobil View, headsign, and voice enunciation and other technology systems on each bus. Contractor must provide at least one FTE technician/mechanic in the staffing plan.

Maintenance Clerk
There must be adequate staff support to provide accurate record keeping, parts ordering, and maintenance of vehicle files. The Contractor must provide at least 0.50 FTE of a clerk in the staffing plan.

D.1.8 Employee Standards

The Contractor shall employ only such persons as are competent and qualified to provide all services in accordance with the requirements of this RFP and City policies, practices, procedures, and standards. All employees shall meet all applicable qualifications established by federal, state and local laws and regulations. The City reserves the right to request removal of employees from service for the Glendale contract at its sole discretion.

Any employee providing service under this Contract will at all times:

• Be alert, careful, courteous and competent in their performing their job assignment and human relations habits;
• Be neat and clean in appearance, wear the designated uniform that is clean, wrinkle free and not showing signs of wear; and
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• Speak, read and write and understand English adequately as solely determined by the City.
• In addition to the above, all employees assigned to drive will at all times:
• Be legally licensed and qualified to operate the vehicles to which they are assigned; • Have no reckless driving convictions;
• Have no more than one moving violation during any twelve (12) month period preceding or during assignment to contract;
• Have never been convicted of a felony; and
• Have no conviction of a drug or alcohol offense or had his or her license suspended due to a drug or alcohol offense during the five (5) year period preceding assignment to contract or during assignment to the contract.

D.1.9 Permits and Licenses

The Contractor and their employees will hold, and provide copies of, valid permits, licenses, certificates and other documents as are required by Federal, State, County, City and other governmental or regulatory bodies to legally engage in the services to be provided under this Contract. Contractor will notify the City of any suspension, termination, lapses, non-renewals or restriction of required licenses, certificates, or other documents which may be cause for termination of this Contract. The Contractor is responsible for payment of all related permit and licensing fees.

D.1.10 Background Check

Contractor shall use appropriate employee screening and selection criteria to ensure the employment of the best qualified applicants available, emphasizing competence, courtesy, reliability, and good customer service skills. It is also important to the City that employees can communicate properly with customers and complete written reports in a clear, concise, and legible manner. These criteria shall include but not be limited to checking an applicant's driver's license records through the California Department of Motor Vehicles, pre- employment physical examinations, and drug/alcohol screening tests.

Contractor shall make all reasonable efforts to ensure that all employees in the course of their duties are of good moral character. Any such employee who is convicted of a felony or of a crime involving moral turpitude shall be removed from this contract. Contractor shall not knowingly hire any individual with a felony conviction or other offense that makes such individual unsuitable for work on services under this Agreement. Contractor shall conduct pre-employment DMV checks on all employees. Contractor shall check DMV records at least every 6 months for accidents, Vehicle Code violations, and valid driver’s licenses of all employees and validity of driver’s licenses of all employees whose job required them to operate vehicles for this project. Contractor shall conduct pre-employment a “Live Scan” DOJ and FBI check to determine criminal background of employees. The background checks must be completed prior to hiring and every three (3) years by the Contractor.

Contractor is responsible for the costs of background checks and Live Scan. Contractor shall notify City of any results of such checks that could have an adverse effect on service operations and the corrective actions taken, if any. Contractor is responsible for all record keeping and maintenance of all background checks.
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At change of Contractor, or at any point during the contract term, the City reserves the right to ask that Contractor staff be removed from this Agreement if they have violated any federal, state or City policies and regulations, have shown poor performance in dealing with the public, and/or if they are not well-suited for this Agreement. City will not unnecessarily make these requests.

D.1.11 Drug Free Workplace and Drug and Alcohol Program

The Contractor must provide a program for drug testing of operations, maintenance, and other personnel in compliance with the US Department of Transportation Procedures for Transportation Workplace Drug and Alcohol Testing Programs (49 CFR Part 40).

The Contractor will provide the City with a copy and any subsequent updates of the following:

• Drug Free Workplace policy;
• Drug and Alcohol Testing policy;
• Copy of certificate of DHHS collection and processing facility; • Copy of DAMIS and MIS reports; and
• Copy of reports requiring post-accident determinations.

The Contractor’s Drug and Alcohol program will be audited annually through a third party contractor.

The Contractor is subject to liquidated damages for failure of program to comply with any FTA regulations, failure to submit program documents as required above, or for material findings as a result of an audit.

D.1.12 Employment Contracts and Labor Agreements

The contractor shall be solely responsible for payment of all its employees and sub-contractors’ wages and benefits. The Contractor may deal with and enter into written agreements with its employees. Contractor shall notify the City of any labor negotiations being conducted with its employees and shall keep the City fully informed of the status and progress of such negotiations. The City shall not negotiate with collective bargaining agents.

D.1.13 Replacement Services

In the event that the Contractor is unable, due to a strike, work stoppage, or other event not caused by the City and not covered by force majeure in the Agreement, to provide services in full compliance with the requirements of the Agreement, then the City may, in lieu of finding the Contractor in default, obtain the services of a replacement operator or provide the services with its own resources (collectively referred to as “replacement services”). The City may utilize such replacement service as a substitute for all or any part of the Contractor’s services, and may maintain such replacement services in effect until the Contractor is able to resume performance in full compliance with the Agreement. Prior to implementing replacement services, the City shall notify the Contractor in writing and provide the Contractor with 3 days to cure its noncompliance.

If the City utilizes replacement services under this Section, the Contractor shall be liable to the City for the actual amount by which the cost of such replacement services exceeds the amount 268 of 487

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that would have been payable under this Agreement for comparable services including any expenses (including internal administrative costs) incurred by the City in soliciting and obtaining those replacement services. In addition, the only compensation due and payable to the Contractor by the City during any period in which replacement services are being provided shall be for any hours of service actually provided by the Contractor. Any actions taken by the City pursuant to this Section by reason of the Contractor’s failure to perform shall not preclude the City from subsequently finding the Contractor in default for the same or any related failure to perform. Liquidated damages may be assessed.

D.1.14 Inventory

The City will conduct an annual inventory of City property. The Contractor shall be responsible for returning to the City at the termination of this Agreement, whether for cause or expiration of its term, property and equipment of equivalent type, value (as of the date acquired), and condition as that identified in the updated initial inventory list is subject to normal wear and tear.

The City shall conduct a final inventory during the last month of the contract term. If any property or equipment is determined, based on a comparison of the updated initial inventory list to the final inventory list, to be missing, damaged, otherwise unavailable for use, or in a condition that is over ordinary wear and tears, the Contractor shall be responsible for either replacing such property or equipment or compensating the City for its replacement value.

The City may deduct any amount due for the replacement of property or equipment from the final monthly payment due to the Contractor. However, if the amount due for replacement exceeds the final payment amount, the Contractor shall pay the City that excess amount within 30 days after notification.

D.1.15 Compensation for Services

Beeline Fixed Route

The City will pay the Contractor on a Revenue Vehicle Hour basis for fixed route service. The calculation of these rates is made using Form O, Fixed Route Base & Marginal Rate Price Proposal. Revenue Vehicle Hours are defined in Section A Definitions and Acronyms.

The “base rate” is the cost per Revenue Vehicle Hour based on 100,500 annual revenue hours which reflects the current level of service. The “marginal rate” is the cost per Revenue Vehicle Hour for incremental costs incurred to deliver service in excess of 100,500 service hours.

The City, through the service change process, may decrease the number of Revenue Vehicle Hours by up to fifteen percent (15%) during the life of the contract without renegotiation of the base rate per Revenue Vehicle Hour set forth in Form O. Up to a thirty percent (30%) increase to Revenue Vehicle Hours during the life of the contract should be anticipated and reflected in the marginal rate per Revenue Vehicle Hour set forth in Form O. Increases to service levels should assume the current span of service. A proposed increase in excess of thirty percent (30%) or decrease in excess of fifteen percent (15%) in Revenue Vehicle Hours during the life of the contract will give rise to negotiations between the City and the Contractor, which may result in the base and/or marginal rates increasing, decreasing, or remaining the same.

Dial-A-Ride Paratransit
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The City will pay the Contractor on a “Passenger Trip” basis for the service. The calculation of the passenger trip rate is made using Form P, Dial-A-Ride Base and Marginal Rate Price Proposal. Passenger Trips are defined as one-way trips made on the paratransit service by registered participants, excluding attendants.

The “base rate” is the cost per revenue service hour based on 21,000 annual passenger trips.

The “marginal rate” is the cost per revenue service hour for special service orders outside of the regular DAR service. The marginal rate will be applied to additional transit services above the base service, as negotiated.

Cost is being determined on total modal expenses per the price proposal – Form P. Contractor will estimate his own revenue hours based on his own efficiencies and historical data as provided in Section B.5 to obtain a cost per revenue hour. Per trip costs (billable cost per trip) are calculated by dividing the total modal expenses by the 21,000 annual trips.

D.2 Beeline Fixed Route Operations
The Contractor shall ensure that Contractor employees meet all applicable laws, codes, and safety standards as set by Federal, State, and local governments. The Contractor, at its sole cost and expense, shall provide labor, supplies, and all other usual and customary equipment required for the operation of the transit services.

D.2.1 Operating Description

The Contractor will provide safe, efficient, and effective fixed route transportation to the general public within the prescribed service area including Glendale, La Canada Flintridge, Montrose, and La Crescenta (unincorporated Los Angeles County).

Service Level Hours
The Contractor will provide a base service volume of 100,500 annual Revenue Vehicle Hours during the hours of operation. Actual deployment of hours will be based on service demand.

Service Schedule
Service shall be provided as scheduled or according to any adjusted schedule, established by the City, including route modifications required as a result of a declared emergency per Section C.25. Additional or modified scheduled times and service areas will be established pursuant to the procedures in Section D.2.2.

Holidays
Glendale Beeline does not operate on the following holidays:

• New Year’s Day (first day of January)
• Memorial Day (last Monday of May)
• Independence Day (July 4)
• Labor Day (first Monday of September)
• Thanksgiving Day (fourth Thursday of November)
• Christmas Day (December 25)
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D.2.2 Adjustments to Service

Glendale Beeline service may be adjusted throughout the term of the contract to better serve our clients. The City may elect, at its discretion, to modify or change the service criteria.

Modifications may include, but are not limited to adding or deleting service areas; and increasing, decreasing, or changing operating hours, service hours or days of operation.

Any service change proposed by the City shall be transmitted to the Contractor in writing, identifying the change and specifying the effective date. Within 15 days after receipt of a written service change notice from the City, the Contractor shall provide a written response identifying any feasibility problems the Contractor believes would be created by the proposed change. The proposed change shall thereafter be accepted or modified through negotiations between the Contractor and the City. If there is a failure to agree, the matter shall be resolved in accordance with the Disputes section in the Federal Contract Clauses in Exhibit H.

The Contractor shall be provided schedule changes 30 days in advance of their effective date for service that will change by more than three trips or more than one bus line, provided that a period of shorter notice may be provided in the event of a declared emergency.

The Contractor may suggest alternatives to any service changes proposed by the City and may also propose service changes it believes are appropriate for more efficient or improved services under this Agreement.

D.2.3 Special Service Orders

Special Service Orders (SSO) may be requested by the City as additional service above and beyond the contracted service. SSO operational data must be recorded and billed separately at the marginal rate per Revenue Vehicle Hour.

D.2.4 Service Quality

The Contractor shall adhere to the following standards:

• Vehicles shall be operated with due regard for the safety, comfort, and convenience of passengers and the general public.
• On-Time Performance
The Contractor shall maintain a minimum of 90% on-time performance in accordance with published schedules.
• Missed Trips
The Contractor will complete 99% of all scheduled trips in accordance with published schedules.
• Proper Service at Bus Stops
The Contractor will have bus operators properly service all bus stops and stations during all revenue hours. Proper service of a stop means that when any person is standing at or near a bus stop, the bus operator will properly stop the bus in the bus zone with the front door at an ADA compliant boarding area and open the doors for any person whether or not they board the vehicle. Buses on Discharge Only are exempted from servicing stops up until the point that standing room for one person becomes available on the vehicle. 271 of 487

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At rail stations, proper service of a stop means that operators must wait the designated wait time to board passengers from all the assigned arriving trains for that trip. • ADA Bus Equipment/Features will be fully operable during all revenue hours. Operability includes adequate sound levels of interior and exterior voice announcements and correct headsign language.
• Bus Stop Announcements
Unless otherwise being appropriately done by an automated bus stop announcement system, it is the responsibility of the Operator to announce the following, as required by the ADA (Section 37.167(b)):
o Transfer points with other fixed routes, both interagency, and City-operated; o Other major intersections and destination points;
o Intervals along the route sufficient to permit individuals with visual impairments or other disabilities to be oriented to their location; and o Stops as requested by an individual with a disability.

Liquidated damages may be assessed for non-compliance.

D.2.5 Non-Revenue Support Vehicles

All support vehicles for bus operator relief and field supervision may be no more than five years old at the start of the contract. Vehicles may be no more than 12 years old during the term of the contract. All vehicles will have an identifying number visible from the side and rear, and be identified with the Beeline logo and Contractor identification.

D.2.6 Required Bus Operator Services

In addition to taking the passenger to and from their destination, Beeline bus operators are required to perform the following functions:

• Smile and greet passengers as they board,
• Operate kneeling bus features as often as practical to assure ease of boarding for and always upon request of any passenger,
• Operate wheelchair ramp upon request except at designated stops where the ramp may be damaged by deployment, secure wheelchair passengers, and, as needed, guide wheelchair passengers to curb area when alighting,
• Collect appropriate fares,
• Distribution and collect on-board passenger surveys as needed, • Distribution of printed transit materials, service notifications, and other promotional materials as needed,
• Complete and submit an “Incident Report” on each occasion that an out-of-ordinary incident arises during service, and accurately and completely submit any other required operating reports each day, and
• Maintain interior cleanliness of the bus during revenue service. The bus operator’s area shall be clean at all times and not used to store personal items. Other than an approved beverage container, each bus operator’s personal items should be kept in a secure area and out of sight. Bus operator must walk through bus on each layover to remove large pieces of litter and make sure passenger seating area is clean for service. 272 of 487

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D.2.7 Bus Operator Uniforms

The Contractor will ensure that each bus operator will visually reflect the high quality of Beeline service and respect for the public transit profession by wearing the prescribed uniform as described in “Exhibit J Bus/Vehicle Operator Uniform Requirements.”

D.2.8 Pre-Trip Inspection

The Contractor will require each bus operator to inspect each vehicle with regard to safety, function and appearance of the vehicle prior to the start of service. A daily pre-trip inspection/daily vehicle inspection (DVI) form shall be completed prior to start of service and upon change of bus operator(s). DVI’s will be collected for each bus at the end of each day and submitted to Maintenance for review. The Contractor will immediately repair or replace, prior to start of service, any vehicle with a safety problem. DVI records on retained on each bus will be signed off daily by a mechanic or technician noting status of any needed repair.

D.2.9 Bus Operator Training

New bus operators: Contractor shall provide all prospective bus operators with a minimum fifty (50) hours of formal structured classroom training and a minimum of sixty (60) hours of structured behind the wheel training.

Annual Bus Operator Training: A minimum of twelve (12) hours of refresher training is required per operator per year. In addition, each bus operator will receive a minimum one-hour on-board ride check to evaluate their skills and habits and will result in a written evaluation that may indicate additional training requirements.

Electric Vehicle Training
Contractor shall provide appropriate training for the use of battery electric buses and vehicles.

Post-Collision Training: Additional retraining for operators must be provided after each non- preventable collision.

City staff will work with the Contractor training staff to ensure that necessary topics are included in new employee orientation and, if requested by the Contractor, may participate on a periodic basis in the orientation sessions and/or safety meetings to review such policies or present changes in policies that impact bus operators.

D.2.10 Revenue Vehicle Fueling

Fixed routes vehicles are fueled at the City’s expense on a direct billing basis with Clean Energy. The Contractor is responsible for the assignment and security of Clean Energy-issued fuel cards issued to Beeline. Only the City’s Revenue Vehicles will be fueled using Beeline fuel cards. The Contractor is responsible for all CNG fueling training for fuelers, including quality data entry for each bus identification number into the fueling system.

Fixed route revenue vehicles must be fueled on-site at the Beeline Transit Facility. To be prepared for any after-hour emergencies, the Contractor shall ensure that each vehicle has a total fuel fill at the end of each service day.
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In the rare event that the on-site station is out of service, Beeline revenue vehicles may be fueled at any other Clean Energy station. The closest stations are as follows:

Table 3 – Clean Energy Stations
City of Glendale 711 Gardena Avenue Glendale 91204
City of Burbank 810 N Lake Street Burbank 91502
City of Pasadena 3528 E Foothill Boulevard Pasadena 91107

Future battery electric vehicles will be charged on site at the Transit Facility at the City’s expense.

D.2.11 Fare Collection

The fixed route vehicles have GFI Genfare Odyssey fareboxes. The Contractor will collect and deposit all fare revenues. Total farebox revenues (cash receipts) are to be deposited intact into a separate bank account, for fixed route farebox revenues only, maintained by the Contractor.

Farebox revenue shall be documented. Fare revenue and its documentation shall be submitted to the City on a monthly basis.

The City is planning to purchase new Genfare Fast Fare fare collection equipment by the end of 2023. This is currently tentative and is subject to change.

The Contractor is responsible for accurate passenger counting using mobile data terminals (MDT) and paper hand counts. Passenger counts should be properly categorized by fare type and must be submitted to the City on a monthly basis.

The City will review any and all procedures relating to the collection, recording, depositing, and reporting of all cash receipts. The Contractor shall maintain copies of all deposit slips listing all currency and coin by type and denomination and shall provide a copy of the monthly bank statement. Contractor shall be responsible for providing security over collected funds, equipment in service, and all inventoried fareboxes and associated equipment. Contractor shall develop, place into service, and monitor procedure controls and security devices that will prevent theft or expose pilferage. Should there be any discrepancies between the actual revenue counts and the estimated revenue counts from the ridership data, and an investigation proves failure to adequately protect the City’s revenues by the Contractor, the Contractor is responsible for monetary reimbursement to the City.

On a monthly basis, the Contractor will audit farebox functionality to assure quality fare collection and data processing. The City reserves the right to audit fare revenue collection and accounting at reasonable times without prior notification to the Contractor.

The City is a participating member of the Transit Access Pass (TAP) system, a contactless fare media program in Los Angeles County. All fixed route buses are equipped with a TAP Bus Mobile Validator (BMV). The Proposer is responsible for coordinating directly with LA Metro, the regional TAP system owner; Cubic, the TAP system vendor and the City in a timely manner to maintain the BMV devices.

Periodically the City will conduct special programs allowing individuals to board its services for free. The City will notify the Contractor in advance of the program’s parameters. 274 of 487

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The Beeline operates fare free on the following days:

• Federal and State Election Days,
• Transit Equity Day,
• Earth Day,
• Bike to Work Day,
• California Clean Air Day.

D.2.12 Vehicle Collisions and Transit Service Incidents

Collision Reporting: In the event of a collision involving a City vehicle, the Contractor will notify the City within 10-minutes and submit all necessary reports to the City within a twenty-four hour period. If the collision is severe, the Contractor must phone and speak directly to City staff. The Contractor shall respond in person to any emergency or accident involving extensive property damage or passenger injuries or as requested by the City during or after the operational hours of the system. Emergencies or incidents involving injuries, significant damage, or media coverage must be reported to City immediately upon occurrence.

Incident Reporting: In the event of an incident during Beeline service, the Contractor will notify the City within 1 hour. The City will determine any additional reporting required on a case-by- case basis depending on severity of incident.

D.2.13 Operational Reporting

The Contractor will maintain dispatch and service records that enable the Contractor to provide necessary data to the City upon request. The Contractor will readily produce a variety of operational reports to City as required by different regulatory agencies, as well as other reports the City may, from time to time, request related to service operations. The following reports must be submitted as shown:

Incident Report Summary (Daily, as Needed) – An Excel spreadsheet indicating nature of any passenger incident, roadcall where vehicle is delayed or pulled from service, or minor collision (i.e., mirror) within one hour of incident or as requested. Spreadsheet will be maintained cumulatively on an annual basis.

Vehicle Collisions (Daily, as Needed) – Verbal report to City staff of any collision within 10 minutes of collision; followed up with written accident report and police report number within 24- hour period.

Bus Assignment List (Daily) – Listing of buses, run assignment or maintenance assignment, and bus operators for daily service.

Bus Equipment List (Daily) – Reports operability of critical bus components at time of pullout.

Operations Staffing Schedule (As Needed) – Weekly schedule of managerial, road supervisor and dispatcher staffing showing required daily coverage.

Liquidated damages may be assessed for non-compliance.
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D.3 Dial-A-Ride Paratransit Operations
D.3.1 Operating Description

The Contractor will provide safe, efficient, and effective paratransit transportation to the general public within the prescribed service area including Glendale, La Canada Flintridge, Montrose, and La Crescenta (unincorporated Los Angeles County). Vehicles may also travel into a portion of Pasadena and Altadena for La Canada Flintridge residents.

Service Level – Trips
It is anticipated that the Contractor will provide 21,000 passenger trips per year during the hours of operation. Monthly passenger trips will vary. Actual deployment of hours will be based on service demand and vehicle resources. For proposal purposes, the Contractor should anticipate the number of trips will not change from year to year.

Service Schedule
Service shall be provided as scheduled or according to any adjusted schedule established by the City, including route modifications required as a result of a declared emergency per Section C.25. Additional or modified scheduled times and service areas will be established pursuant to the procedures in Section D.3.2 Adjustments to Service.

Published Hours of Operation
Glendale DAR operates during the following hours:

Monday-Friday: First pickup 8:00 A.M. – Last pickup 6:00 P.M.

Saturday: First pickup 9:00 A.M. – Last pickup 4:00 P.M.

Sunday: First pickup 9:00 A.M. – Last pickup 2:00 P.M.

Holidays
Glendale DAR does not operate on the following holidays:

• New Year’s Day (first day of January)
• Memorial Day (last Monday of May)
• Independence Day (July 4)
• Labor Day (first Monday of September)
• Thanksgiving Day (fourth Thursday of November)
• Christmas Day (December 25)

Glendale DAR may operate a modified weekday schedule (fewer vehicles) on the following holidays based on demand:

• President’s Day (third Monday of February)
• Veterans Day (November 11)
• Friday after Thanksgiving Day

D.3.2 Adjustments to Service

Glendale DAR service may be adjusted throughout the term of the contract to better serve our clients. The City may elect, at its discretion, to modify or change the service criteria.

Modifications may include but are not limited to adding or deleting service areas; and increasing, decreasing, or changing operating hours, service hours or days of operation. 276 of 487

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Any service change proposed by the City shall be transmitted to the Contractor in writing, identifying the change and specifying the effective date. Within 15 days after receipt of a written service change notice from the City, the Contractor shall provide a written response identifying the impact of such change on operations, estimating any resulting cost increase or savings, and identifying any feasibility problems the Contractor believes would be created by the proposed change. The proposed change shall thereafter be accepted or modified by negotiations between the Contractor and the City.

Upon agreement on a service change, the City will issue an administrative change order, which shall be executed by both parties. If there is a failure to agree, the matter shall be resolved in accordance with the Disputes clause in Exhibit H.

The Contractor agrees that the City may increase or decrease the number of Passenger Trips by 15 percent or less during any contract year (as compared to the prior year’s revenue hours) without renegotiation of the base Passenger Trip rate or marginal rates per Revenue Hour set forth in Form P – Price Proposal. A proposed increase or decrease in allotted Passenger Trips or Revenue Hours in excess of 25% in any contract year shall give rise to negotiations between the city and the Contractor, which may result in the Passenger Trip rate and/or marginal rates increasing, decreasing, or remaining the same.

the Contractor shall be provided schedule changes 30 days in advance of their effective date for service, provided that a period of shorter notice may be provided in the event of a declared emergency per Section C.25. The Contractor may suggest alternatives to any service changes proposed by the City and may also propose service changes it believes are appropriate for more efficient or improved services under the Agreement.

D.3.3 Special Service Orders

Special Service Orders (SSO) may be requested by the City as additional service above and beyond the contracted service. SSO operational data must be recorded and billed separately at the marginal rate per Revenue Vehicle Hour.

D.3.4 Service Quality

The Contractor shall adhere to the following standards:

Passenger per Vehicle Revenue Hour Performance
Regardless of how trips are to be provided on the DAR system, the Contractor must meet or exceed the City’s standard of 3.75 passengers per vehicle revenue hour.

Liquidated damages may be assessed every month service falls below the standard.

On-Time Performance
The wait-time window for DAR trips will be from 10 minutes before the pickup reservation time to 20 minutes after the pickup reservation time (total of 30 minutes). Trips not meeting this window will be deemed as late.

Liquidated damages may be assessed if the monthly on-time performance falls below 95%.

Missed Trips
The Contractor will complete 100% of all scheduled one-way passenger trips. 277 of 487

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Liquidated damages may be assessed on each occurrence of a missed trip.

D.3.5 Registration Database

Registration for the DAR service is handled by City staff. The registration process includes determination of applicant eligibility and entering approved applicant data into the Contractor provided on-line reservation/scheduling/dispatch software program. The current electronic database of DAR registrants will be provided by the incumbent Contractor.

The Contractor will be responsible for maintaining the integrity of the database and making a daily backup copy. The Contractor shall provide the City web-based access to the database so that registrant records may be reviewed, added or modified.

D.3.6 DAR Reservations, Scheduling, and Dispatch

The Contractor shall provide the necessary staff to ensure efficient and timely administration of reservations, scheduling and dispatch of DAR trips in accordance with the service schedules and policies set forth by the City.

Glendale DAR currently uses Trapeze 16 for reservations, scheduling, dispatching, and reporting. The City desires Proposers to utilize updated or new software systems that can be documented as meeting or exceeding the performance of the current system. Proposals for other software systems must identify the Contractor’s other DAR systems that use the software being proposed, at least three (3) similar services using the proposed software, and a comprehensive description of how the software will operate in Glendale.

The Contractor shall provide and submit the specifications for a computer aided dispatch system using an automated scheduling system to develop, deploy and support customer information solutions for paratransit services. The installed software shall at a minimum, provide:

• Real time, paratransit On-Time Performance (OTP) tracking and monitoring, with ability to drill down into non-compliant occurrences (i.e., profiling call data to include address mapping, passenger data, driver assigned, vehicle assigned, etc.); • Automated monitoring and advisement of “late trips”, with ability to drill down into non- compliant occurrences (i.e., profiling call data to include address mapping, passenger data, driver assigned, vehicle assigned, etc.);
• Monitor and alert of passenger/trips that meet certain criteria; and • Reports that are accessible to the City through the internet including, at a minimum: On- Time by Hour, On-Time by Operator, On-Time by Daily Pullouts and Routes, On-Time Return to Yard Report, On-Time Performance Exception (i.e., highlighting trips not performing within City established performance requirements).

Liquidated damages may be assessed if these requirements are not met.

D.3.7 Automated Vehicle Tracking System

The Contractor shall provide and submit specifications for a global positioning system (GPS) that offers Automated Vehicle Tracking (AVT) capabilities for all vehicles. The proposed system should be capable of:
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• Interfacing with Computer Aided Dispatch system to provide real time updates to routes in no more than 30 second intervals;
• Interfacing with mapping software to identify exact location of the vehicles at any time; • Providing on time performance data in real time, accessible to the City via internet at any time;
• Offering daily, weekly, monthly, and annual, automated on-time performance reporting; and
• Ability to effectively manage large group trips.

Liquidated damages may be assessed if these requirements are not met.

D.3.8 Accepting Trip Requests and Scheduling

Registered Dial-A-Ride customers may schedule pickup and return trips from 24 hours to 14 days in advance. No more than 80% of the trips during any hour can be subscription-based service. The Contractor will make every effort so that no passenger is abandoned after a missed return trip. Same day trips may be scheduled based on availability.

D.3.9 Reservation and Dispatch Record Keeping

The reservation and dispatch functions will maintain records that enable the Contractor to provide necessary data to the City monthly and upon request. This record keeping will include but not be limited to:

• Call center reporting to include monthly and annual counts for reservation requests, information requests, trips denied/refused, reason for trip denial/refusal, trips scheduled, and subscription trips scheduled. A monthly report including cumulative year to date data will be submitted with each invoice.
• Trip information including customer name, vehicle used, trip origin and destination, scheduled pickup time, actual pickup time, actual arrival time at destination, wait time, and deadhead time.
• Daily incident log to report collisions, down revenue vehicles, and unusual occurrences.

Incident log will be electronic and emailed to City upon each incident occurring.

D.3.10 Fixed Route Notification

Reservation staff must be trained about the local fixed-route services (both Beeline and Metro) within the DAR service area. Reservation staff is required to give fixed route transit information to registrants who request to make trips which could be served using the Beeline or Metro services.

Reservation staff will offer to mail fixed route schedules to customers who are interested in these services. The Contractor will stock current Beeline and Metro schedules and will mail schedules within 24 hours of a customer request.

D.3.11 Required Driver Services

In addition to driving the passenger to and from their destination, DAR drivers are required to perform the following functions:
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• Smile and greet passengers as they board;
• Assist passengers with boarding and deboarding as needed; • Carry up to three (3) shopping bags per passenger into vehicle as needed; • Provide reasonable accommodations/modifications as requested or needed; • Operate wheelchair lift or ramp upon need or request, secure wheelchair passengers, and, as needed, guide wheelchair passengers to curb area when alighting; • Collect appropriate fares;
• Hand-out and collect on-board passenger surveys;
• Hand-out printed transit materials, service notifications, and other promotional materials. • Complete and submit an “Incident Report” on each occurrence that an out-of-ordinary incident arises during service, and accurately and completely submit any other required operating reports each day, and
• Maintain interior cleanliness of the vehicle during revenue service. The driver’s area shall be clean at all times and not used to store personal items. Other than an approved beverage container, each driver’s personal items should be kept in a secure area and out of sight. Drivers must check the vehicle when coming into and on leaving service, removing large pieces of litter and making sure the passenger seating area is clean for service.

D.3.12 Driver Uniforms

The Contractor must provide uniforms to all drivers. Uniforms will be subject to City approval and must ensure the drivers visually reflect the high quality of the Glendale DAR service. Driver name identification easily visible to passengers is required above the right shirt pocket. Uniform descriptions are provided in Exhibit J Bus/Vehicle Operator Uniform Requirements.

D.3.13 Pre-Trip Inspection

The Contractor will require each driver to inspect each vehicle with regard to safety, function and appearance of the vehicle prior to the start of service. A daily pre-trip inspection/daily vehicle inspection (DVI) form shall be completed prior to start of service, and submitted to the Maintenance Supervisor for all vehicles. The Contractor will immediately repair or replace, prior to placement in service, any vehicle with a safety problem. The Contractor will repair any non- safety items within 72 hours. DVI records retained for each vehicle shall be signed off by mechanic or technician noting status of repairs.

In addition, the Contractor shall ensure that sufficient spare vehicles are inspected and ready to place into revenue service for both fixed route and DAR services, if needed, to ensure no delays in scheduled revenue service.

D.3.14 Drivers and Operations Personnel Training

The Contractor shall develop, implement, and maintain a formal training and retraining program that shall be subject to review and approval by City. An outline of the training program, including periodic updates, shall be on file with the City. All drivers, dispatchers, telephone information personnel, and supervisors shall participate in the program.

The driver training program must provide a fixed minimum number of hours of training for new employees, including classroom instruction, behind the wheel training under supervision of a 280 of 487

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certified instructor, and in-service training. The program shall include, but not be limited to, the following topics:

• instructions covering applicable laws and regulations and defensive driving practices; • City operating policies and procedures;
• employee work rules;
• vehicle safety inspection;
• equipment care and maintenance;
• fare policies and cash handling procedures;
• customer relations;
• passenger assistance techniques including operation of lift/ramp and securement equipment;
• ADA requirements; and
• Sensitivity training for working with seniors and persons with disabilities.

Drivers shall be trained to operate Class B vehicles, wheelchair lifts/ramps and securement systems, and other equipment that may be expected to be used in the Glendale Dial-A-Ride services to competency.

All drivers shall be certified as having completed the Contractor’s formal training course for new drivers or experienced drivers as approved by the City. At minimum, 50% of all drivers must be licensed with a valid California Class B operator’s license with appropriate certification(s) and medical card. Drivers shall meet all applicable requirements as established by the California Highway Patrol (CHP).

Dispatchers, telephone operators, supervisors, and any other personnel who may from time to time be assigned to provide telephone information on the Dial-A-Ride telephone reservation lines shall be trained in customer relation skills; telephone manners; accident/incident procedures; fares; Dial-A-Ride reservation procedures; Access Services, Glendale Beeline and Metro information and numbers; and operating policies. Operations control personnel assigned to Dial-A-Ride trip scheduling and vehicle dispatching duties shall have a detailed knowledge of applicable procedures and professional techniques.

D.3.15 Vehicle Fueling and Cleaning

All revenue vehicles are fueled at the City’s expense on a direct pass through basis. It is understood that revenue vehicle fuel costs included in the monthly invoice are for the sole and exclusive provision of the City’s DAR services. The City shall not reimburse the Contractor for fuel used in non-revenue vehicles.

The Contractor shall utilize a dispensing system, approved by the City, which accurately records all fueling purchases to allow City to reconcile all fuel transactions by date and vehicle number.

The City expressly reserves the right in its sole discretion to establish fueling procedures as determined by the City to be in the City’s best interest. Contractor and all of its employees shall adhere to any and all operating, administrative, and accounting procedures required by City in connection with all fueling operations.

The allowable rate for reimbursement will be based on the Energy Information Administration (EIA) (www.eia.gov) weekly retail gasoline prices (+/-5%) for Los Angeles, California. The Contractor will provide a fuel sales report or itemized receipts that show the date, time, 281 of 487

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vehicle/license number, gallons dispensed, cost per gallon, and total sales price. The Contractor will provide the EIA pricing report along with copies of itemized fuel receipts subject to reimbursement as back up with monthly invoice.

Fueling and cleaning must be performed after the end of service and before service the next day. To be prepared for any after hour emergencies, the Contractor shall ensure that each vehicle has a full tank of fuel before the close of each day.

D.3.16 DAR Fare Collection

Regardless of actual fare receipts, the Contractor will provide all scheduled revenue to the City on a monthly basis. Fare revenue documentation showing “fare paying” categorized passengers shall be submitted to the City on a monthly basis as back up.

All passengers are expected to pay the full fare for each one-way trip with the exception of:

• passengers traveling to and from a nutritional meal site; • passengers traveling to and from Club Maple;
• personal care attendants (PCA) traveling with a passenger; and • La Canada Flintridge residents.

The fare is waived for those noted as exceptions. The Contractor will collect fares only as prescribed.

The Contractor is highly encouraged to follow industry guidelines and established procedures that will provide adequate controls over the collection, processing, and depositing of fare revenue. Minimal handling of cash by a driver is highly recommended. Customer perception of misappropriation can adversely affect both the Contractor and the City. The Contractor will provide a copy of its cash handling procedures for fare collection to the City.

At the City’s discretion, the City may develop and implement a form of fare media that will be accepted in lieu of cash fares. The City shall prepare, print, and provide to the Contractor all schedules, passes, tickets, and like materials required by Dial-A-Ride operations. The Contractor shall distribute and disseminate such materials in accordance with the City provisions provided and any supplemental directions.

D.3.17 Vehicle Collisions and Transit Service Incidents

Collision Reporting: In the event of a collision involving a DAR vehicle, the Contractor will notify the City by phone and email within 10 minutes and prepare all necessary reports to the City within a twenty-four hour period. If the collision is severe in nature, the Contractor must phone and speak directly to City staff. The Contractor shall respond in person to any emergency or accident involving extensive property damage, passenger injuries or as requested by City during or after the operational hours of the system. Emergencies or incidents involving injuries, major damage, or media coverage must be reported to the City immediately upon occurrence.

Incident Reporting: In the event of an incident during DAR service, the Contractor will notify the City within one hour of incident. The City will determine any additional reporting required on a case by case basis depending on severity of incident.
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D.3.18 Operational Reporting

The Contractor will maintain dispatch and service records that enable the Contractor to provide necessary data to the City upon request. The Contractor will readily produce a variety of operational reports to the City as required by different regulatory agencies, as well as other reports the City may, from time to time, request related to service operations. The following reports must be submitted:

Incident Report (daily, as needed) – an Excel spreadsheet indicating nature of any passenger incident, roadcall where vehicle is delayed or pulled from service, and collision pr ovided within two hours of incident or as requested. Spreadsheet will be maintained cumulatively on monthly and an annual basis.

Vehicle Collisions (daily, as needed) – Verbal report to City staff of any collision within 10 minutes of collision; followed up with written accident report and police report number within 24- hour period.

Operations Staffing Schedule (as needed) – Weekly staffing schedule showing required daily coverage of managerial, operations supervisor, dispatcher, and reservationists with language competencies.

Liquidated damages may be assessed for non-compliance.

D.4 Maintenance
The Contractor shall ensure that Contractor employees, City vehicles and Contractor equipment meet all applicable laws, codes, and safety standards as set by Federal, State, and local governments. The Contractor is responsible to maintain and keep all City vehicles in excellent mechanical condition. All maintenance and repair of vehicles shall be completed to original equipment manufacturers’, final stage vehicle manufacturer, and/or City’s specification and standards, and shall be subject to approval by City.

The Contractor, at its sole cost and expense, shall provide labor, lubricants, parts, replacement materials, repairs, paint, supplies, towing services, and all other necessary equipment required for the maintenance and operation of the vehicles and equipment utilized in providing the transit services, with the exception of major bus components as described in Section D. All parts, materials, and supplies will be OEM or approved equals.

D.4.1 Vehicle Requirements

The City will supply 44 fixed route vehicles and 10 DAR paratransit vehicles for Contractor use.

The vehicles are listed in the Fleet List, Exhibit D. The Contractor will also propose the number and type of support vehicles required to meet the contract performance requirements. Support vehicles may be shared with other services as long as they are available when needed for Glendale DAR. The City requires the Contractor to provide support vehicles that are also ADA accessible.

All support vehicles for operator relief and field supervision may be no more than five years old at the start of the contract. Vehicles may be no more than 12 years old during the term of the contract. All vehicles will have an identifying number visible from the side and rear, and be 283 of 487

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identified with the Beeline logo and Contractor identification. The Contractor shall not remove any revenue vehicle from service without prior written approval from the City.

D.4.2 Mechanic ASE Certifications

Within 15 months of the contract, the Contractor must have at least one mechanic, maintenance supervisor, or maintenance manager as part of the dedicated Glendale team who maintains an ASE Master Transit Bus Technician certification.

Within 3 years of the contract, the remaining maintenance staff jointly will have the following ASE certifications, or equivalent, as determined by the City: Engine Repair (A1), Automatic Transmission/Transaxle (A2), Manual Drive Train and Axles (A3), Brakes (A5), Electrical/Electronic Systems (A6), Heating and Air Conditioning (A7), Engine Performance (A8), Compressed Natural Gas Engines (H1), Drive Train (H3), Brakes (H4), Suspension and Steering (H5), Electrical/Electronic Systems (H6), and Heating, Ventilation and Air Conditioning (H7), and Preventive Maintenance and Inspection (H8).

In addition, within 15 months of the contract, the Contractor must have appropriate maintenance staff that will maintain the battery-electric buses be certified for National Fire Protection Association (NFPA) 70E, Standard for Electrical Safety in the Workplace and Occupational Safety and Health Administration (OSHA) 1910.269 Electric Power Generation, Transmission and Distribution.

The Contractor will provide the City with copies of certificates as often as necessary to demonstrate full compliance with this requirement. Liquidated damages may be assessed for non-compliance.

D.4.3 Scheduled and Preventive Maintenance

The Contractor will be responsible for providing precise scheduled maintenance and preventive maintenance inspections as specified by the original equipment manufacturer or as required by law. All scheduled and preventive maintenance must be completed on a timely basis and within the established mileage interval.

The City will randomly inspect vehicle and equipment records for compliance. Liquidated damages may be assessed for non-compliance.

D.4.4 Vehicle and Equipment Maintenance Records

The Contractor will be required to keep an accurate record of all repair and work orders performed by, or for, the Contractor on all vehicles and equipment.

• The Contractor shall maintain a separate file for each vehicle containing all maintenance records in sequential order pertaining thereto. Vehicle inspection records for each vehicle must include the following:
o Inspection Date;
o Vehicle Mileage;
o Description of Work Performed;
o Parts and Supplies Used;
o Name of mechanic performing the work; and
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o Signature of the Contractor’s Maintenance Manager/Supervisor indicating that the work was performed to the standards specified herein.
• The Contractor will assure that Daily Vehicle Inspection (DVI) forms for each Revenue Vehicle are collected and reviewed by maintenance staff on a daily basis. Repairs performed in response to a DVI issue will be signed and dated by the mechanic on the on- board DVI record.

The City will randomly inspect vehicle and equipment records for compliance. Liquidated damages may be assessed for non-compliance.

D.4.5 Warranty Maintenance

Provided that the City or the manufacturer has supplied required warranty documents to the Contractor, the Contractor shall take all actions required to preserve any and all manufacturers' warranties regarding the City’s equipment. The Contractor is required to accomplish all warranty repairs during the warranty period.

D.4.6 ADA Equipment

The Contractor will ensure that all ADA equipment on each Revenue Vehicle is complete and fully operable each day prior to pullout. ADA equipment includes destination signs, wheelchair ramps/lifts and annunciator system. Operability includes adequate sound levels of interior and exterior voice announcements, functioning interior digital displays and correct destination/headsign language.

For all revenue vehicles, the Contractor will ensure that wheelchair ramps are clean, and walking surface is not worn. Liquidated damages may be assessed if the automated operation of a wheelchair ramp fails while in service and is not repaired within 48 hours.

The City will randomly inspect daily vehicle inspection reports and/or random physical inspection for compliance. Liquidated damages may be assessed for non-compliance.

D.4.7 Climate Control Systems

The Contractor shall maintain the heating and air conditioning units in proper working condition so that they are available at any time during the service hours and offer the most comfortable environment inside the vehicle regardless of the outside climatic conditions. Contractor shall require that bus operators continually monitor climate control units during the day to ensure that they are operating properly. In-service vehicles without working heating or air conditioning will be exchanged within one round trip or sooner for fixed route service and within 2 hours or sooner for DAR service.

Liquidated damages may be assessed if heating or air conditioning fail while in service and are not fixed within 24 hours.

D.4.8 Other Vehicle Equipment and Systems

The Contractor is responsible for maintaining the functionality of all other systems onboard the vehicles and their related support equipment including all hardware and software. Systems on fixed route vehicles include: farebox system, public address system, destination/tail/dash signs, 285 of 487

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surveillance equipment and cameras, voice annunciator system, fire suppression equipment, real-time bus arrival information system, schedule racks, and bike racks.

From time to time, the Contractor will revise destination sign readings and voice announcement script to reflect route changes or other relevant service information.

The Contractor will provide and maintain video event recording system such as DriveCam, SmartDrive or approved equal for all revenue vehicles at Contractor cost. The video event recorder must capture sights and sounds inside and outside the vehicle when triggered by exceptional forces (e.g. hard braking, swerving, collision, etc.) causing the recorder to save the critical seconds immediately before and after the triggered event. Saved events will be analyzed by the Contractor and used in ongoing driver coaching programs to improve behavior and mitigate driver risk. The Contractor will make available the event recordings upon City’s request.

D.4.9 Vehicle Interior Maintenance

The Contractor shall maintain the interior passenger compartment and related equipment in good repair. It shall be free of exhaust fumes and deposits from the engine or engine compartment. The Contractor will ensure that all interior surfaces, corners and seams are securely fastened and any cracked or incomplete material will be replaced. The Contractor shall ensure that the doors are working properly. The driver’s area shall be clean at all times. Each driver’s personal items should be kept in a secure area and out of sight. The driver’s seat shall be maintained in accordance with the standards stated below for passenger seats. The interior will be checked for damage and cleared of trash at hourly intervals each day. The Contractor or any of its staff may not attach or place any markings on the interior of the vehicle unless directed by the City to do so or as required by federal, state, and local regulations.

• The Contractor shall perform the following maintenance daily:
o Remove all trash, gum, sticky substances, foreign objects, dirt, and dust from entire interior;
o Clean bus operator’s area and dashboard so it is free of dust, stains, or grease; o Clean all interior and exterior windows; removing dust, fingerprints, smudges, writing, water spots, and streaks;
o Clean passenger seats to the extent that they are dust free and free of all foreign substances;
o Clean all ledges, stanchions, handrails, modesty panels, and remove dust, grease, gum or sticky substances; and
o Assure all interior bus cards and service alerts are properly installed and secured, and are promptly removed when out of date.

• The Contractor shall perform the following interior maintenance each week:
o Replace protective window film or inserts if ANY markings are present; o Shampoo fabric seats inserts as necessary to remove any foreign substances; o Replace seat inserts if ANY markings or stains are present, or if seat material is worn, ripped or torn;
o Remove graffiti and etching from ALL interior services of the vehicle; o Replace window glass if scratched, broken, or cracked; o Replace any decals if torn or damaged; and
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o Repair or replace bus operator’s seat if torn or damaged.

The City will randomly inspect daily vehicle inspection reports and/or random physical inspection for compliance. Liquidated damages may be assessed for non-compliance.

D.4.10 Vehicle Exterior Maintenance

The Contractor shall be responsible for assuring that all of the vehicle body components, appurtenances, and frame shall be sound and undamaged and retain original colors. The exterior body shall be free of cracks, dents, scrapes, graffiti, and any other markings not approved by the City. The Contractor is responsible for coordinating the proper placement of exterior advertising on the Revenue Vehicles with the advertising vendor so the ad panel does not to interfere with the vehicle decals. The Contractor or any of its staff may not attach or place any markings on the exterior of the vehicle without written permission from the City or unless required by federal, state, or local regulations.

The Contractor shall wash vehicles a minimum of three days per week. The Contractor shall wax each vehicle at regular intervals twice each calendar year.

The City will randomly inspect daily vehicle inspection reports and/or random physical inspection for compliance. Liquidated damages may be assessed for non-compliance.

D.4.11 City Inspections

The City shall have the right to inspect any and all vehicles or cause same to be inspected at any time, with or without prior notice to Contractor, provided, however, that unless City determines in its sole discretion that emergency conditions or factors affecting safety or security require otherwise, the City shall give at least 24 hours notice of any such inspection. The City shall also have the right to demand from time to time a written statement from the Contractor setting forth the condition of the City equipment or any part of it. The Contractor shall furnish such a statement to the City within 10 days after receipt of the City’s demand. Should the City or its designee determine, in its sole discretion that any City equipment has not been maintained in accordance with the Agreement, the City or its designee shall report all deficiencies to the Contractor in writing.

The City, through a third party contract, will perform quarterly inspections on city vehicles.

Safety-related “A” deficiencies shall be corrected as soon as reasonably possible and prior to placing the vehicle in service. The Contractor shall have 30 days to correct the reported “B” deficiencies and 60 days for “C” deficiencies. The Contractor must furnish repair documentation for all corrections.

“Exhibit K Third Party Maintenance Inspection Reports” contains the most recent third party inspection reports, titled “Quarterly Fleet Maintenance Audit,” The audits combined cover the entire fleet, provide sample oil analysis, and comments regarding overall condition of the fleet.

The FTA, State of California, and Metro or their designees shall have the right to conduct periodic inspections for the purpose of confirming the existence, condition, and proper maintenance of the City supplied vehicles. No alternations may be made to the project equipment in its as-received condition without first receiving written approval from the City. 287 of 487

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Liquidated damages may be assessed per vehicle on each occurrence that a vehicle fails any third party or City inspection or re-inspection for safety deficiencies.

D.4.12 California Highway Patrol Inspections

The Contractor must make the bus terminal and all vehicles available for inspection by the California Highway Patrol (CHP) as necessary. The Contractor must also follow CHP maintenance record guidelines and make all records available for inspection. The Contractor must notify the City within 2 hours of an inspection failure.

Liquidated damages may be assessed per vehicle on each occurrence that a vehicle fails or is placed out of service as a result of a California Highway Patrol inspection or re-inspection.

Liquidated damages may be assessed per occurrence that the bus terminal fails to meet a satisfactory rating as a result of a California Highway Patrol inspection or re-inspection.

D.4.13 Vehicle Out-of-Service Criteria

The Contractor shall not operate any vehicle that is unsafe for service. The following is the list of criteria used by the City to determine if a vehicle is unsafe for service:

• Failing a CHP inspection;
• Any violation of the North American Standard Out-of-Service Criteria; • Any lift, ramp, or securement device that is inoperable; • Any fuel leak;
• Overfilling of engine or transmission fluid;
• Any liquid leakages beyond a minor seepage;
• Removal of any component, without replacement, that has not been approved by the City; and
• Identification of any sub-standard repair or condition that could put the City, their employees, or the public at risk of health hazard or injury.

Liquidated damages may be assessed.

D.4.14 Mechanical System Failures (Roadcalls) and Reporting

In the event of a vehicle failure while in revenue service, the Contractor shall deploy a vehicle, immediately upon notification, to replace the failed vehicle. The failed vehicle shall display “Out of Service” on the front and side destination signs. For DAR service only, an ADA-accessible supervisor vehicle is an acceptable means of providing travel when a revenue vehicle breaks down.

The Contractor shall track “Major Mechanical System Failures” and “Other Mechanical System Failures” as defined by FTA’s National Transit Database (NTD) reporting system. Mileage and mechanical failures must be recorded for each vehicle used in revenue service. The Contractor will capture miles between Major Mechanical and Other Mechanical failures and the nature of the roadcalls and report by month including YTD data report to the City.

Liquidated damages may be assessed for excessive mechanical system failures. 288 of 487

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D.4.15 Major Bus Components for Revenue Vehicles Exceeding Useful Life

The City will provide the replacement or rebuild cost of engines, transmissions, and select major vehicle components on a direct cost pass through basis for any fixed route Revenue Vehicle that meets the 12 year or 500,000 mile vehicle life and continues in active revenue service. The City will determine if the major component will be rebuilt or will be purchased new. The Contractor will incur the costs to remove and reinstall these components.

D.4.16 Return of City Vehicles and Maintenance Files

In the event the initial contract term or any extension thereafter is terminated, the Contractor shall immediately surrender and deliver all City vehicles and vehicle records. The Contractor is responsible for returning vehicles in an acceptable appearance and mechanical condition as specified in Section D.4. Vehicle records must be up to date and provided in vehicle file format in file cabinets.

If a government agency must take possession of the federal 5310 grant funded vehicles, as a result of the City’s or Contractor’s non-compliance with contract terms or by mutual agreement between the governmental agency and the City, the City shall sign off as registered owner and return the 5310 vehicles to the governmental agency.

If the Contractor fails to abide by the conditions, any payments due will be held and if necessary, amounts may be deducted to cover the cost of providing vehicles, making necessary repairs, or compiling or assembling a vehicle maintenance filing system.

D.4.17 Tires

The Contractor shall be responsible for providing (through purchase or lease) all tires and spares for all revenue vehicles. The Contractor shall be responsible, at the termination of this Agreement, for returning the Revenue Vehicles with tires that meet the following standards:

• Front axle: Tires shall have a tread depth of 12/32” minimum. Recapped or re-grooved tires are not acceptable.
• Rear axle: Tires should have a tread depth of 8/32” minimum. The tire height between two tires on the same hub should not vary more than 3/32”.
• Tires with cuts, grooves, or evidence of curb damage (past the manufacturer’s rub bars) are not acceptable.

If the Contractor fails to abide by the conditions, any payments due will be held and if necessary, amounts may be deducted to cover the cost of providing new tires.

D.4.18 Maintenance Reporting

The Contractor will readily produce a variety of maintenance reports to the City as required by different regulatory agencies, as well as other reports the City may request related to service operations. The following reports must be submitted as shown:

• Mechanical System Failures (Monthly): Report miles between Major Mechanical and Other Mechanical failures and the nature of the roadcalls in an electronic report by vehicle, by month including YTD totals.
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• Maintenance Staffing Schedule (as needed): Weekly schedule of maintenance staffing showing required daily maintenance coverage.
• Quarterly, semi-annually or as needed reporting of vehicle service data for governmental agencies.

D.5 Facilities and Equipment
D.5.1 Bus Maintenance Facility

The Beeline Maintenance Facility is located at 1759 Gardena Avenue, Glendale, California 91204, on approximately 2.6 acres of land. The city-owned facility includes:

• 24,000 square foot two-story transit administration and maintenance facility. The Contractor will operate and maintain transit services on the first floor of the facility with the City of Glendale Beeline administration offices on the second floor. • Four maintenance bays
• CNG fueling island
• Bus wash with chassis wash capabilities
• Bus parking for 60 buses and 10 vans

D.5.2 Facility Agreed Use

The Contractor shall use the facility solely for the purposes of operating service and maintaining vehicles and equipment as outlined in this RFP and resulting Agreement. The Contractor’s right to use the facility may not be transferred or assigned. The Contractor shall be deemed to have a revocable license to use the Facility during the term on the contract. This right shall not be construed as creating a lease (express or implied) or as giving rise to any of the legal rights or interests associated with a leasehold interest in the property.

The Contractor shall use and occupy the Facility only for the agreed use, and for no other purpose. Contractor shall not use or permit the use of the Facility in a manner that is unlawful, creates damage, waste, or a nuisance, or that disturbs occupants of or causes damage to neighboring premises or properties.

D.5.3 Facility Move-In Condition

The City shall deliver the Facility to the Contractor broom clean and free of debris on the start date of the contract term. The City warrants that the existing electrical, plumbing, fire sprinklers, lighting, heating, ventilating and air conditioning systems (HVAC), loading doors, and all other elements in the Facility, other than the those supplied by the Contractor, shall be in good operating condition on move-in date.

D.5.4 Facility Maintenance, Repairs, Trade Fixtures, and Alterations

Contractor Obligation
Contractor shall keep the Facility, utility installations, and alterations in good order, Contractor will maintain the Facility and all equipment as prescribed by the Facility maintenance manual, Exhibit L. The City is responsible for maintaining the major building systems. The contractor will submit Facility Service Requests to the City for items related to building system repair requests. 290 of 487

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The Contractor shall, at its sole expense, repair, maintain in good condition, and replace (as necessary) the equipment used at the Facility. The Contractor shall maintain all equipment in accordance with the manufacturer’s preventable maintenance program. Any equipment replacements made by the Contractor must be of like size, kind, and quality to the items replaced, as such items existed when originally installed, and shall be subject to the City’s approval.

The City will design and construct a Parking Deck above the bus parking area in the next two years. The Parking Deck will allow for the electrification of the Beeline fleet and provide on-site employee parking. Once the Parking Deck is complete, additional Facility equipment will be added for the Contractor to maintain.

The Contractor shall not make any structural modifications to the Facility without the City’s prior written approval.

If Contractor fails to satisfy its obligations regarding the maintenance of the Facility, fails to implement and comply with its Facility Maintenance Plan, fails to comply with the Facility Maintenance Manual, or fails to properly exercise and enforce all warranties relating to the Facility and the Equipment therein, Contractor shall be subject to liquidated damages per occurrence.

Maintenance Area
The Contractor shall keep the Facility equipped with all necessary to safely fuel, operate, and maintain gasoline, CNG and electric vehicles. The Contractor shall fully equip the maintenance area with all equipment required to maintain all vehicles in accordance with the specifications and the manufacturer’s warranty and PM programs. The maintenance area will include, but not be limited to, parking lot, garage floor, work benches, an oil drain area, parts room, restroom/washroom, shop tools, etc. The maintenance area shall be kept clean and safe throughout the term of the contract. The Contractor will be responsible for obtaining and complying with all required building, occupancy, or other governmental permits and must abide by OSHA safety standards.

Bus Wash System
Contractor must maintain the facility bus wash system in accordance with the manufacturer’s specifications. Contractor must perform monthly preventative maintenance on the bus wash system to ensure the bus wash station remains in operating condition.

Facility Landscaping
The Contractor is responsible for the maintenance of all Facility landscaped areas. The Contractor shall provide landscape services including maintaining the current Facility landscaping, replacement plants and trees as needed, and maintaining the irrigation system including replacing irrigation components as needed.

Contractor shall keep landscaped areas and premises free from weeds, litter, pests, and debris.

Contractor shall pay particular attention to entryways, focal points, and high-traffic areas.

Deadheading and weeding will be performed one time per week during active growing periods, and as often as required during slow periods of growth to maintain a neat and manicured appearance, weather permitting.
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All sidewalks, curb lines, concrete slabs, tree circles, and bed edges will be edged as often as necessary to maintain a neat and manicured appearance. Contractor shall perform string trimming around all trees, shrubs, and other obstacles.

Contractor shall perform complete trimming, edging, and weeding of all shrubs and ground cover areas on a regular basis. Major pruning, dead-heading will be done following flowering or during plants’ dormant season.

Contractor shall prune groundcover as required to “contain” perimeter growth to within bed areas adjacent to walkways, curbs, and structures.

Contractor shall remove leaves and debris from planter beds and walkways to maintain a clean appearance.

Contractor shall prune trees to remove weak, dead, damaged, and diseased portions of the plant for natural growth development.

Contractor is responsible for fertilizing shrubs, trees, and groundcover to maintain proper nutrient levels and provide a consistent, healthy appearance.

Contractor shall replace trees and plants upon death. Contractor shall provide recommendations for replacement trees and plants for City’s written approval prior to planting.

Contractor shall schedule all irrigation controllers to maximize existing irrigation system efficiency. Contractor shall clean, repair, and adjust the sprinkler system to provide the best coverage possible from the existing system. Contractor shall test the sprinkler system by turning on each zone, repairing leaks or malfunctioning parts, and adjusting for proper spray arc and maximum system efficiency on a bi-monthly schedule. During weather exceeding 80 degrees Fahrenheit, the Contractor shall test the sprinkler system no less than every four days.

Facility Cleaning
The Contractor is responsible for the cleaning of both the interior and exterior of the Facility including both floors of the Administration building. The Contractor must provide daily janitorial services Monday thru Friday. The janitorial services include but are not limited to cleaning ceilings, walls, seats, floors, driver area, kitchens and breakrooms, bathrooms, dispatch rooms, maintenance offices, offices, and other general housekeeping services. Contractor shall ensure the cleanliness of the facility prior to the commencement of each service day. Contractor must submit to the City for review and approval of the janitorial plan and reserves the right to alter when needed.

All supplies required for the Facility Cleaning and janitorial supplies must be provided by the Contractor.

Hazardous Substances
During the term of the Contract, the Contractor will be responsible for the proper handling, use, storage and disposal of all waste oil and hazardous materials produced at the facility, and shall comply with all applicable federal, state and local laws, regulations and requirements. Material Safety Data Sheets (MSDS) for all chemicals used on site shall be available from Contractor upon City request.
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D.5.5 Return of City Facility

In the event the initial contract term or any extension thereafter is terminated, the Contractor shall vacate the facility. The City Facility shall be returned to the City with any and all improvements, parts, and surfaces thereof broom clean and free of debris, and in good operating order, condition, and state of repair, ordinary wear and tear excepted. Ordinary wear and tear shall not include any damage or deterioration that would have been prevented by good maintenance practice.

Contractor shall repair any damage occasioned by Contractor’s installation, modifications, maintenance or removal of Contractor-owned machinery, equipment, utility installations, and furnishings.

If the Contractor fails to abide by the conditions, any payments due will be held and if necessary, amounts may be deducted to cover the cost of repairing the facility.

D.6 Administration
D.6.1 Office Equipment and Computer System

The Contractor will provide equipment for administrative and supervisory employees that provides them the functional resources to perform their assigned duties.

Computer Network: The Contractor will provide a computer network for use by all office staff. All computer hardware may be no more than one year old at the beginning of the contract and shall be replaced prior to its 10th anniversary of manufacture. The computer network must have a server with ample file storage for large amounts of data and shared documents. All individual workstations will be on the network and City staff shall have access to Beeline and Dial-A-Ride operating data and records. The programs and data will be backed up daily and stored in a remote location.

The current full version of Microsoft Office is required for each workstation at the start of the contract. The Contractor will load other transit specific or City furnished software applications and historical data into the new network. Internet access must be provided to all management and administrative workstations.

Phone System: The Contractor will provide a landline or VoIP phone system for use by office staff. All phone hardware may be no more than one year old at the beginning of the contract.

Each workstation must be provided a phone. Phones for key staff must be able to accept and retrieve voice mail.

The Contractor will provide a designated phone number for general incoming calls and lost and found inquiries. The designated phone number must accommodate an outgoing after hours recording.

• Beeline Fixed Route
For fixed route service, the Contractor will assume financial and operational responsibility for all telecommunications requirement and the existing telephone number 293 of 487

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818-409-3387 for general incoming calls and lost and found inquiries. The designated phone number must accommodate an outgoing after-hours recording.

Dial-A-Ride Paratransit
The Contractor will assume financial and operational responsibility for all telecommunications equipment and the existing Dial-A-Ride customer service/reservations telephone number 818-247-0691 which provides local telephone service to residents of Glendale, La Cañada-Flintridge, and the LA County unincorporated areas of La Crescenta and Montrose.

The DAR reservation/customer service phone number shall be attended 30 minutes before first published daily pickup and 60 minutes after last published daily pickup. All reservations, scheduling, and dispatch staff must be able to clearly communicate in English. There must always be one staff member immediately available who is fluent in Spanish and Armenian. Additionally, the Contractor shall provide the capability for dispatch staff to communicate with callers speaking other languages through a translation service.

The City and Contractor will arrive at a mutually agreed upon protocol for answering the phone, including, but not limited to, the standard verbal greeting and how to handle placing customers on hold. The general service inquiry telephone lines shall remain open during all hours of operation. All telephone calls must be answered within three rings. Customers shall not be put on hold for longer than three minutes.

D.6.2 Customer Comments and Complaints

Customer comments or complaints received by the Contractor or the City will be documented in the City of Glendale Customer Service Request System. Results of investigations undertaken will be submitted by email noting the Customer Service Request Form number; however additional information may be submitted in any format as needed.

The Contractor will return to the Customer Service Center and the City the results of the Contractor's investigation of such requests and complaints within the following time frames, unless otherwise instructed by the City: Priority 1 - to be submitted to the City within 24 hours from the date and time on the Customer Service Form; and Priority 2- to be submitted to the City within 3 working days from the date and time on the Customer Service Form. The priority of each service request or complaint shall be designated by the City. The Contractor will follow up with customer if requested.

The City may invoke liquidated damages for failure to respond within the specified time as indicated above, and also for excessive quantity of verified complaints received.

D.6.3 Advertising/Promotion

The City will be responsible for advertising and promoting Beeline and DAR and will provide the funds and materials necessary to carry out this responsibility. The Contractor shall cooperate in the City’s marketing and advertising (such as through the installation and removal of all interior and exterior signage and decals, including interior bus cards, advertising signs, rider alerts, newsletters, and bus scheduling information) at no additional expense to the City. 294 of 487

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The Contractor shall be responsible for ensuring proper care, protection, handling, storage, and maintenance of the Beeline maps and schedules, and for ensuring that there is an adequate supply of maps and schedules on-board each Revenue Vehicle at all times during Revenue Service.

The Contractor will distribute promotional materials or assist in public relations activities from time to time and only at the request of the City.

D.7 Reporting Requirements
The Contractor will collect all operational data for Beeline and Dial-A-Ride with a process that provides an auditable data trail. The process must enable the Contractor to readily produce a variety of data reports to the City as required by different regulatory agencies, as well as other reports the City may, from time to time, request related to operating performance. All reports shall be submitted in formats acceptable to the City. The Contractor shall meet deadlines established by the City. The standards described should be considered minimums. The following reports must be submitted.

D.7.1 Service Data Report (Monthly)

The Contractor will provide service data by producing a monthly and YTD cumulative electronic report that includes service data by route, by service day, i.e., Weekday, Saturday, and Sunday/Holiday, for the following data categories:

Fixed Route Reporting:
• Number of passengers boarded by fare category
• Number of wheelchair boardings
• Total vehicle miles and hours
• Deadhead miles and hours
• Revenue vehicle miles and hours
• Scheduled route miles
• Passengers per revenue vehicle hour
• Total passenger miles

DAR Reporting:
• Number of passengers boarded by fare category
• Number of wheelchair boardings
• Total vehicle miles and hours
• Deadhead miles and hours
• Revenue vehicle miles and hours
• Passengers per revenue vehicle hour
• Total passenger miles

D.7.2 Federal NTD Report (Monthly and Annual)

The Contractor shall collect and produce data for reporting in a format consistent with the annual National Transit Database (NTD) report for fixed route and DAR service. The Contractor will provide monthly data and year-to-date (YTD) data no later than the tenth (10th) of each 295 of 487

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following month for the previous month (for example July 2023 data must be provided by August 10, 2023). Contractor reporting must be completed by August 1 for each City fiscal year. The City will complete and submit the final NTD report.

At a minimum, the Contractor is required to provide data for the following NTD forms:

• Transit Agency Service Non-Rail (S-10)
• Revenue Vehicle Inventory, Vehicle Miles (A-30)
• Operating Expenses by Function (F-30)
• Monthly Ridership Form (MR-20)
• Safety and Security Reporting (S&S-40 and S&S-50)

The Contractor must provide its Profit and Loss Statement for July 1-June 30, to support operating expenses provided in price proposal and subsequently reported in annual NTD forms.

The Contractor is subject to liquidated damages per report for late or inaccurate reporting.

D.7.3 Federal NTD Safety and Ridership Report (Monthly)

The Contractor will collect, report, and submit data to the City for the monthly NTD Ridership Report and Safety and Security Report for fixed route and DAR reporting. Reporting is conducted through the Federal NTD web portal by City staff. Monthly reports are due by the last day of the subsequent month. The Contractor may be granted access for direct reporting to NTD.

D.7.4 Federal NTD Passenger Mile Random Survey Report (Monthly)

The Contractor will collect, report, and submit data for the monthly Passenger Mile Traveled Random Survey Report for fixed route service. The number of passenger mile random surveys requested monthly shall be designated by the City. The Contractor will collect 100% count DAR Passenger Miles Traveled data through the dispatching software.

D.8 Recordkeeping and Audit Controls
The Contractor will retain and provide access to or copies of all service records or any other operational records deemed necessary or requested by the City.

All financial and data records directly related to the work performed in this contract shall be subject to audit or inspection by duly authorized representatives of the City, County, State or Federal agencies and Metro upon request.

The Contractor shall maintain financial records and reports relating to funds received during the contract. The Contractor shall maintain books, records, documents, and other accounting procedures and practices which reflect all costs of any nature expended in the performance during the contract.

The Contractor shall maintain all books, records, and other relative documents related to the contract for four (4) years after completion or termination of the Agreement. Upon termination of the contract and any extensions thereof, Contractor shall deliver to City, either electronically or physically, all operating records for the prior three (3) years. All Revenue Vehicle maintenance 296 of 487

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records shall be provided to the City coincident with the transfer of City-owned vehicles back to the City.

E. LIQUIDATED DAMAGES
The relationship between the City and the Contractor is one of partnership. There is an expectation that both parties will provide exceptional support and service to each other and the public. There is an expectation on the City’s part that the Contractor has taken due care in preparing its estimate of costs so as not to degrade the quality of any one aspect of the contract provisions during the life of the contract.

The Contractor will always strive to provide service in a manner that will ensure responsive service to transit customers while simultaneously maximizing service reliability and safety. To identify key areas of concern to the City, various performance standards are described below for which liquidated damage fines may be assessed when service falls below the standard.

Any breach of this Agreement by the Contractor could result in substantial damages and injury to the public and City in amounts that are difficult to ascertain with specificity at this time.

Therefore, specific dollar amounts are established here for the identified standards. The Parties intend and agree that the liquidated damages amount is a fair estimate of the actual damages suffered in the event of the type of breach in question.

Liquidated damages will be waived if a manufacturer defect exists in a vehicle or series of vehicles. The City may institute the liquidated damage clauses described below no sooner than two months after the service initiation, except for the Service Start-up and the Service Failure liquidated damage clauses described below.

The City reserves the right to impose additional penalties as it deems necessary in order to enforce provisions of the RFP.

E.1 General Requirement Liquidated Damages
E.1.1 Service Start-Up

Service will commence on August 1, 2024, or another date specified by City, whichever is later.

The liquidated damages to be paid hereunder will not be required where City determines that a failure to commence timely service is solely due to actions by the City, as solely determined by City.

DAR Liquidated Damage: Ten thousand dollars ($10,000) for each day service is delayed on DAR until the service is started.

Fixed Route Liquidated Damage: Twenty thousand dollars ($20,000) for each day service is delayed on Beeline until the service is started.

E.1.2 Key Personnel Retention

The Key Personnel are crucial to the day-to-day operations provided under this contract.

Therefore, the City requires that these people be dedicated to this project for the initial Agreement Term of five years.
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Liquidated Damage: Fifty thousand dollars ($50,000) per occurrence if the General Manager, as is reassigned or promoted to another position by the Contractor, without City consent, during the initial agreement term of five years.

Liquidated Damage: Thirty thousand dollars ($30,000) per occurrence if Maintenance Manager/Supervisor is reassigned or promoted to another position by the Contractor, without City consent, during the initial agreement term of five years.

Liquidated Damage: Ten thousand dollars ($10,000) per occurrence if any Key Personnel, are reassigned or promoted to another position by the Contractor on any of the two services (fixed route and/or DAR), without City consent, during the agreement term.

Liquidated Damage: Should any key personnel positions remain unfilled for a period in excess of 30 calendar days, a penalty of one hundred dollars ($100) per day shall be assessed per position for any month or portion thereof in which the position(s) remains unfilled beyond the first 30 days. In addition, the salary and benefits associated with each unfilled position will be deducted from amounts owed to the Contractor.

E.1.3 Full Staffing Requirement

The contractor shall ensure that a full complement of fully-trained and licensed general operating staff – including drivers, dispatch staff, maintenance and service employees, and administrative staff – is available at all times to satisfy the requirements of this RFP and the expectations set forth in the Contractor’s Proposal.

Liquidated Damage: Should any general personnel positions remain unfilled for a period above 30 calendar days, a penalty of five hundred dollars ($500) per month shall be assessed per position for any month or portion thereof in which the position(s) remains unfilled beyond the first 30 days. In addition, the salary and benefits associated with each unfilled position will be deducted from amounts owed to the Contractor.

E.1.4 Drug-Free Workplace and Drug & Alcohol Program

The Contractor must provide a program for drug testing of operations, maintenance and other personnel in compliance with the US Department of Transportation. The city will determine compliance by reviewing Contractor documentation or third-party audit per Section D.1.10.

Liquidated Damage: Two thousand dollars ($2,000) per occurrence if the Contractor is out of compliance per Section D.1.10.

E.2 Operations Liquidated Damages
E.2.1 Service Failure

Service will be provided by the Contractor to the City at all times during the term of this Contract, except during specified holidays noted herein.

DAR Liquidated Damage: Ten thousand dollars ($10,000) per day for each day the City is without DAR services provided by the Contractor from the date of the breach to and including the date the services are replaced.
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Fixed Route Liquidated Damage: Twenty thousand dollars ($20,000) per day for each day the City is without Beeline fixed route services provided by the Contractor from the date of the breach to and including the date the services are replaced.

E.2.2 DAR Service Performance

The City has set a productivity standard of 3.75 passengers per vehicle revenue hour for DAR service.

Liquidated Damage: Three thousand dollars ($3,000) per month for each month the passengers per vehicle revenue hour figure is below 3.75 on DAR service.

E.2.3 Service Quality

On-Time Performance for DAR and Beeline Services

The City has set an on-time performance standard of 95% for the DAR paratransit service. The City will base the on-time performance on data provided via the Automated Vehicle Tracking system as coordinated through the automated reporting process or another measurement system approved by the City.

The City has set an on-time performance level of 90% for the Beeline fixed route service. The City will base the on-time performance on GPS tracking, random field observations, and information reported by the Contractor.

DAR Liquidated Damage: Three hundred dollars ($300) per month for each percentage point below the 95% on-time standard on DAR service.

Fixed Route Liquidated Damage: Seven hundred fifty dollars ($750) per month for each full or partial percentage point below the 90% performance target on the fixed route service.

Missed Trip

The City has set a standard for 100% trip completion for DAR paratransit service. The City will base the missed trip performance on information reported by the automated dispatching/reporting process.

The City has set a trip completion target of 99% for the fixed route service. The City will base the missed trip performance on field observations, GPS tracking and information the Contractor reports.

DAR Liquidated Damage: One hundred dollars ($100) for each passenger on the missed trip (includes PCA).

Fixed Route Liquidated Damage: One thousand dollars ($1,000) per month for each full or partial percentage point below the 99% performance target on fixed route service

Failure to Properly Service a Fixed Route Bus or Rail Station Stop 299 of 487

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All bus stops must be adequately serviced. The City will determine failure to properly service a bus stop based on verification of passenger or city staff complaints, typically using the onboard surveillance system.

Fixed Route Liquidated Damage: One hundred dollars ($100) per valid complaint on any fixed route service.

E.2.4 DAR Registration Entry, Reservations, Scheduling, and Dispatch

Highly functional reservations, scheduling, and dispatch program are crucial to the DAR service's day-to-day operations. Registrant data entry and access to operational reports such as on-time performance, passenger and trip counts, miles, and hours must be accessible to the City through the internet.

DAR Liquidated Damage: Five hundred dollars ($500) per week for each week the online data entry and operational reports are unavailable via internet to the City.

E.2.5 DAR Automated Vehicle Tracking System

The Contractor shall provide a global positioning system (GPS) that offers Automated Vehicle Tracking (AVT) capabilities for all vehicles that provide on-time performance data in real-time, accessible to the City via the internet at any time.

DAR Liquidated Damage: Five hundred dollars ($500) per week for each week the on-time performance data is unavailable via the internet to the City on any DAR services.

E.3 Vehicle Maintenance Liquidated Damages
E.3.1 Mechanic Certifications

Maintenance performed on the revenue vehicles used for this contract must be performed by mechanics assigned to the Project, with the proper training and certifications per Section D.4.2.

The City will monitor compliance by reviewing work orders and mechanic certifications during quarterly 3rd party inspections.

Liquidated Damage: Five thousand dollars ($5,000) each reporting period, if the Contractor does not have maintenance staff with the required certifications as required in Section D.4.2.

E.3.2 Scheduled & Preventive Maintenance

The contractor will be responsible for providing precise scheduled maintenance and preventive maintenance inspections as specified by the vehicle manufacturer and City per Section D.4.4. In addition, the City will randomly inspect vehicle and equipment records for compliance.

Liquidated Damage: Two thousand dollars ($2,000) for each vehicle that has missed its on-time preventative maintenance service per Section D.4.4.
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E.3.3 ADA Equipment and Use

The Contractor must assure that all ADA equipment on all vehicles is operating properly per Section D.4.7.

The Contractor must maintain wheelchair lifts or ramps on all vehicles in a working condition.

Broken lifts or ramps must be repaired within 24 hours of failure. The City will determine compliance through Contractor work orders and pull-out inspections.

Liquidated Damage: Five hundred dollars ($500) per occurrence, if any wheelchair lift or ramp is down for more than 48 hours on any revenue vehicle.

E.3.4 Climate Control

The Contractor must maintain the heating and air conditioning systems on all vehicles in working condition per Section D.4.8. Broken heating and air conditioning systems must be repaired within 24 hours of failure. The City will determine compliance through Contractor work orders and pullout inspections.

Liquidated Damage: Five hundred dollars ($500) per occurrence, if any heating and air conditioning system is down on DAR and fixed route service vehicles for more than 24 hours.

E.3.5 Vehicle Interior and Exterior

The Contractor must maintain the interior and exterior of all revenue vehicles as defined in Sections D.4.10 and D.4.11. The City will determine compliance through vehicle inspection reports and random physical inspections.

Liquidated Damage: One hundred dollars ($100) per vehicle on both DAR and fixed route services per occurrence, if a vehicle does not meet the requirements set in Sections D.4.10 and D.4.11.

E.3.6 Vehicle Inspection Failure

To ensure a quality operation, the Contractor will be expected to pass all third-party and City inspections.

Liquidated Damage: One thousand dollars ($1,000) for each vehicle which fails a vehicle inspection or re-inspection for safety items and is not repaired within 48 hours or prior to placing the vehicle back in service per Section D.4.12.

Liquidated Damage: Two hundred fifty dollars ($250) for each vehicle that has non-safety “B” items not repaired within 30 days or “C” items not repaired within 60 days per Section D.4.12.

E.3.7 CHP Vehicle Inspection Failure

To ensure a quality operation, the Contractor will be expected to pass all California Highway Patrol terminal inspections per Section D.4.13.

Liquidated Damage: Two thousand five hundred dollars ($2,500) for each revenue vehicle which fails a CHP vehicle inspection or re-inspection.
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Liquidated Damage: Five thousand dollars ($5,000) for failure to receive a satisfactory determination of the Contractor’s bus terminal during a CHP terminal inspection or re- inspection.

E.3.8 Vehicle Out-of-Service Criteria

The Contractor shall not operate any vehicle that is unsafe for service per the Vehicle Out-of- Service Criteria in Section D.4.14.

Liquidated Damage: Seven hundred fifty dollars ($750) per occurrence for each vehicle operated when it is unsafe to do so per Section D.4.14.

E.3.9 Mechanical System Failures

The Contractor must maintain all vehicles to a level where they do not break down in service.

The City will calculate the average miles between “Major Mechanical System Failures” and “Other Mechanical System Failures” based on a fleet average.

DAR Liquidated Damage: Two thousand five hundred dollars ($2,500) if the Contractor averages less than 1,500 miles between “Major Mechanical System Failures” on DAR vehicles during any calendar month. And one thousand dollars ($1,000) if the Contractor averages less than 2,250 miles between “Other Mechanical System Failures” on DAR vehicles during any calendar month.

Fixed Route Liquidated Damage: Two thousand five hundred dollars ($2,500) if the Contractor averages less than 7,500 miles between “Major Mechanical System Failures” during any calendar month. And one thousand dollars ($1,000) if the Contractor averages less than 12,000 miles between “Other Mechanical System Failures” during any calendar month.

E.4 Administration Liquidated Damages
E.4.1 Customer Complaint Processing

The City desires to respond to customer complaints on time. Integral to the response process is the amount of time the Contractor uses to respond to a complaint. Section D.6.2 provides the time requirements for Customer Service Requests. The City will track all requests to determine compliance.

Liquidated Damage: One hundred dollars ($100) per late response to Customer Service Request as specified in Section D.6.2.

E.4.2 Number of Customer Complaints

City-verified service complaints may be no more than five (5) for DAR service and eight (8) for fixed route service within a calendar month, exclusive of customer questions, comments, or suggestions. Multiple reports of the same occurrence will only count as one complaint. The City will determine compliance by tracking customer service requests. The City will make the ultimate determination if a complaint is valid.
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DAR Liquidated Damage: One thousand dollars ($1,000) per month, if the number of verifiable service complaints, as determined by City, is more than five (5) per month received on DAR service.

Fixed Route Liquidated Damage: One thousand dollars ($1,000) per month, if the number of verifiable service complaints, as determined by City, is more than eight (8) per month on fixed route service.

E.4.3 Service Data Collection and Reporting

The Contractor and City are obligated to report to regulatory agencies on time. Therefore, the contractor must submit the reports as designated in Section D.7.

Liquidated Damage: Five hundred dollars ($500) per late report per occurrence as specified in Section D.7.

E.5 Facility Maintenance Liquidated Damages
Contractor must maintain the facility and equipment to the standards as designated in Section D.5.4.

Liquidated Damage: Five hundred ($500) per occurrence if Contractor fails to comply with its obligations under Section D.5.4 regarding Facility and the Equipment therein.

F. PROPOSAL SUBMISSION REQUIREMENTS
F.1 General Formatting Requirements
The City expects the Proposer to prepare a comprehensive proposal with recommendations, actions, and procedures to accomplish the Scope of Work.

The City shall provide all relevant data in its possession that pertains to this project in support of the Proposer’s services. The City assumes no responsibility whatsoever with respect to the sufficiency or accuracy of any information supplied. The Proposer shall be responsible for evaluation of all information supplied by the City.

The City of Glendale must receive one unbound original, five (5) copies, and two (2) electronic copies on USB flash-drives of the complete proposal by the date and time noted on the RFP title sheet. The five copies of the proposal shall be presented in 3-ring binders and should be double-sided as much as possible.

Note that the original and each copy of the proposal shall be accompanied by two USB flash drive which will be used by Proposer to provide lengthy attachments. In addition to documents that are specifically directed to be provided on flash drive, Proposers are invited to use the flash drive to avoid printing other attachments or appendices, so long as these documents are clearly referenced within the proposal.

Proposals must be organized and formatted as described herein. Each proposal must be divided into Parts I, II, and III as specified below, and must include all of the required contents of each Part, in the sequence specified. Each proposal shall include a table of contents clearly 303 of 487

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referencing each Part and section in the proposal and the pages numbered sequentially through the document. A proposal will not be considered if it modifies or fails to conform to each of the requirements set forth in Parts I, II, and III.

Page Limitation: Proposals are limited to a total of fifty (50) letter-sized [8½” x 11”] pages using a typeface no smaller than 11 point. The fifty (50) pages shall include all text pages, tables, figures, and exhibits, but shall not include divider and cover pages (unless printed with text), and required proposal forms. Appendices and attachments to the proposal will not be included in the page count; however, Proposers are warned against placing material information in appendices and/or attachments. Inclusion of obvious proposal boilerplate may detract from a Proposer’s scoring.

F.2 Part I: Proposer Certifications, Capacity, and Sustainability Tab 1:

Form A: Submittal Cover Sheet
The proposal shall be signed by an individual authorized to bind the Proposer and shall state that the proposal is a firm offer for a 120-day period.

Form B: Proposer Contact Information
Provide the indicated contact information for the primary contact person who will be authorized to make representations for the Proposer’s firm. Provide information for the Proposer’s secondary contact. List all subcontractors proposed for this project including type of work to be performed. Use additional sheets as needed.

Forms C through J, L, and M
This section shall include the required forms C through J, L, and M contained in Section F.7.2.

(Please note that Proposers must only provide Form C, Buy America Certification, to satisfy the Buy America requirements noted in Exhibit H, Federal Clauses.)

(Please note that Form(s) K, should be provided as part of Tab 8 (RFP, Page 69, Section F.3, Tab 8) and the forms do not count toward the Proposal page limit.)

Tab 2:

Corporate Management Structure
The Proposer must submit an organizational chart identifying the corporate management structure showing the names, titles and relationships of personnel and any resources that will be available to support the project team. Be specific regarding level of effort [FTEs], staffing, work location, etc. The submittal shall also include a brief description for each position identifying which functions they will be responsible to perform in relation to the Agreement.

Start-Up Plan
Describe the Proposer’s capacity for assuming responsibility for the services specified in this RFP, provide a timeline for startup activities, identify the issues that will need to be addressed in the start-up and the Proposer’s plan for addressing these matters. Note that the Proposer’s start-up costs should be identified in its price proposal.

Sustainability, Viability, and Financial Statement
Provide documentation to demonstrate that the Proposer possesses the financial resources necessary to initiate and sustain operations over the life of the proposed contract, including any 304 of 487

Operation of Beeline & Dial-A-Ride Transit Services
Exhibit 1

extensions. These financial materials shall be submitted electronically on the flash drive, will be treated as confidential and shall not be counted against the page limitation specified herein.

Financial materials must be provided in U.S. currency.

Typical documentation would be audited financial statements for the three (3) complete fiscal years immediately preceding the submission of this proposal. If an audited financial statement is not available, the Proposer may provide a certified financial statement signed and authenticated by its chief financial officer.

The financial statement and related documents must set forth the financial status of the entity, subsidiary, division, subdivision, or unit which conducts business operations in the United States and who will actually perform the services described in this RFP. Individual financial statements must be submitted for each general partner or joint venture if the Proposer is a partnership or joint venture. Consolidated balance sheets and profit/loss statements depicting the financial status of a Parent Corporation or joint venture shall not be considered an acceptable response.

The Proposer shall also disclose any adverse financial information or condition (including bankruptcy or insolvency) for the three (3) years prior to the audited or certified financial statements submitted regarding the Proposer, its parent, its subsidiaries, its partners, or its joint venture members, or its major subcontractors, or that has arisen since the date of the latest audited or certified financial statement, or that is not fully reflected in that financial statement.

If funds are to be borrowed to finance any portion of the operations of service, a letter of intent from the bank or other lending City must be attached, indicating the minimum amount which will be loaned and any applicable percentage rate. In addition, the letter of intent may contain the qualification that the loan will only be consummated upon the award of a contract by the City.

F.3 Part II: Qualifications and Technical Proposal
The Proposer shall submit details explaining the qualifications of the Proposer to perform the scope of work and setting forth the Proposer’s capability, experience, and proposed programs and plans to ensure successful performance of the Scope of Work.

Tab 3:

Technical Capacity – Operations
The Proposer should discuss their overall operations plan to provide the fixed route and DAR services. This statement should include any strategies or concepts the Proposer may have for enhancing service quality, reducing costs, or otherwise improving the productivity and performance of the services provided.

At a minimum, this Section must include the following:

1. An explain of how the operations will be managed, the qualifications and experience of the dispatchers, road supervisors, safety and training staff and supervisors, and plans for maintaining the high quality of operations.

2. A description of the proposed pre-operation and post-trip inspection process and how operator-reported defects will be handled prior to revenue vehicles being returned to service. Provide a copy of your pre-operation inspection form. 305 of 487

Operation of Beeline & Dial-A-Ride Transit Services
Exhibit 1

3. Describe your procedures for monitoring on-street operations to ensure that services meet or exceed defined standards, how operators will be evaluated, and how supervisory staff will respond to in-service incidents, accidents, and disruptions.

4. Discuss your overall operations plan to provide the Beeline fixed route and DAR services. Detail the networked computer system and software that will be provided.

Provide equipment specifications and implementation timeline, backup capability, and emergency power generation for operating during power outages. For Beeline service, list any software/hardware to be used for dispatching. For DAR service, list any software/hardware to be used for dispatching and provide a comprehensive reservation and dispatch system plan. Provide sample forms and reports used in other contract services your firm operates, pursuant to the requirements of the Scope of Work. Sample forms and reports will not count toward the page limitation of the proposal.

5. Describe fare collection and reconciliation activities, procedures for safeguarding and depositing fare revenue as directed by the City, and fare revenue reporting. Highlight controls to ensure the safety of the fare monies and accuracy of fare related accounting and reporting.

Tab 4:

Technical Capacity – Vehicle Maintenance
The Proposer should include a detailed description of the Proposer’s vehicle maintenance program. It should explain how the program will be managed, the qualifications and experience of the mechanics and supervisors, and plans for maintaining the revenue vehicles. The City reserves the right to inspect vehicles operated by the Proposer, and to consider the results of such inspections in the evaluation process.

At a minimum, this Section must include the following:

1. An explanation of the Proposer’s experience in the operation and maintenance of CNG vehicles, and a description of the Proposer’s CNG management plan for assuring the safe, efficient, and effective operation, maintenance, and fueling of the CNG transit vehicles.

2. An explanation of the Proposer’s experience in the operation and maintenance of battery-electric vehicles, and a description of the Proposer’s management plan for assuring the safe, efficient, and effective operation, maintenance, and charging of battery-electric transit vehicles.

3. An brief explanation of the Proposer’s experience in the operation and maintenance of gasoline fueled vehicles, and a description of the Proposer’s management plan for assuring the safe, efficient, and effective operation, maintenance, and fueling of the gasoline transit vehicles.

4. Copies of required valid ASE certifications for assigned project staff per Section D.4.2.

5. The Proposer’s preventive maintenance program, including levels of inspections, intervals, and the types of inspections and components serviced at each interval.

6. An identification of inventory levels and controls, scheduled and unscheduled repair items, air conditioning and wheelchair ramp parts and materials, method of control, and whether the parts will be supplied by original equipment manufacturers (OEM) or after- market suppliers.
306 of 487

Operation of Beeline & Dial-A-Ride Transit Services
Exhibit 1

7. Requirements, schedule and procedures for regular and periodic exterior and interior cleaning and detailing of all Revenue Vehicles, including the equipment, cleaning materials and polish/waxing/protection products to be used.

8. A description of the proposed pre-operation and post-trip inspection process and how operator-reported defects will be handled prior to revenue vehicles being returned to service. Provide a copy of your pre-operation inspection form.

9. A description of roadcall procedures and other unscheduled maintenance repairs and/or services.

10. A description of the process of repairing/rebuilding major components (i.e., engines and transmissions). The description must include whether the repairs will be performed on- site or by a contractor or vendor.

11. A description of the method of accident repairs and painting and graffiti removal including tolerance levels.

Tab 5:

Technical Capacity – Facilities and Equipment

At a minimum, this Section must include the following:

1. Facility
The proposer shall discuss its plans for maintenance of the Facility and the equipment therein. This should include the Proposer's plan for (1) maintaining the Facility and equipment in accordance with the preventative maintenance requirements and schedules of the Facility constructor and of the equipment suppliers and/or manufacturers; (2) monitoring and enforcing all warranties relating to the Facility and the equipment; (3) conducting regular inspections of the Facility and equipment; (4) cleaning the Facility and equipment and assuring that the entire property maintains a professional and orderly appearance; and

2. Communications System
The Proposer shall discuss and detail its plans to provide an on-board radio communications system, including manufacturer, frequency, and geographical coverage.

3. Farebox Equipment
The Proposer shall discuss its experience maintaining the operability of GFI farebox and TAP BMV equipment, including preventive maintenance, parts inventory, and staff training and experience.

4. Telephone System
The Proposer shall detail the administrative telephone system that will be provided for communication with the City as well as for its own use.

5. Computers and Software
The Proposer shall detail the networked computer system that will be provided. Provide equipment specifications and implementation timeline. The Proposer is responsible for the purchase, licensing, networking, installations, and programming of all computers, 307 of 487

Operation of Beeline & Dial-A-Ride Transit Services
Exhibit 1

laptops, and other hardware and software needed for the services as described in this RFP.

Tab 6:

Technical Capacity – Administration

At a minimum, this Section must include the following:

1. Customer Comments and Complaints
The Proposer shall discuss its process to receive, document, investigate and respond to customer comments and complaints, insuring a timely response.

2. Advertising and Promotion
The Proposer shall discuss its process to stock schedules and post rider alerts and interior bus cards on-board the buses and to maintain adequate supply of schedules during revenue hours.

3. DAR Reservations and Scheduling Plan
Describe the reservation and scheduling process and proposed software for DAR service. Indicate staffing and provide sample forms for other contract services applicable to this proposal. If applicable, provide a listing of other Contractor projects where the same software program is used, the time it has been operational, and the name and contact information (phone and email address) for each client agency's representative.

Identify any rider-facing service features that are being proposed and if they are included in the proposed price or are an additional cost.

4. Service Data Collection and Reporting
The Proposer shall include a description of its data collection process and procedures to ensure accurate and timely data collection and reporting. Description may make reference to specific policies and procedures included in Operations and Maintenance documentation. Detail and provide a sample of the monthly management report that will be provided to the City.

5. Compliance and Audits
Describe your firm’s experience in supporting and participating in FTA Triennial Reviews and any FTA subject area reviews such as Financial Management, Procurement, Drug and Alcohol Compliance, etc. In such reviews, detail any review finding where the Contractor contributed to or was responsible for noncompliance.

Tab 7:

Safety and Training Programs

1. Safety
This section shall include a description of the Proposer’s program for assuring safe transit operations and compliance with Federal and State safety laws and regulations.

This section shall include a description of the Proposer’s safety record and safety performance data for the past five (5) years of your firm’s fixed route and DAR contracts, including, at a minimum, NTD reportable accidents, and accidents per 100,000 vehicle miles, an outline of Proposer’s Safety Programs and Policies, and including an 308 of 487

Operation of Beeline & Dial-A-Ride Transit Services
Exhibit 1

identification of any citations during that period for violations of the California Occupational Safety and Health Act, the Federal Occupational Safety and Health Act of 1970, or other applicable safety laws and regulations.

2. Employee Training
Provide a description of all employee training programs including bus operator (CNG and battery electric vehicles), maintenance, management, dispatch, road supervisor, and safety training. One complete copy of the bus operator training program and safety program must be included as attachment on the flash drive. The training description should address both initial and in-service training, who exactly will be providing the training, and should include the steps the Proposer intends to take to improve employee skills, enhance service quality, and promote safety in the performance of work. The number of hours and types of training to be provided should be specified.

3. Operating Policies and Procedures
Describe your operations and maintenance policies and procedures and how you will customize these to reflect the specific conditions and requirements of the fixed route and DAR service and system. Indicate if and how the City will be consulted in the establishment of system-specific procedures and how the City will be informed of changes to policies and procedures.

On a flash drive accompanying the Original and Proposal Copies, provide an electronic copy of the Proposer’s standard operations and maintenance policy and practices manual. The manual will include any and all procedures relating to the collection, recording, reconciling, depositing, and reporting of all cash receipts.

Tab 8:

Experience, References, and Performance Record
Provide information for three (3) current agencies as a reference for which the Proposer has operated both fixed route and DAR services including experience with battery electric vehicles during the past three or more years which are most similar to the City’s transit services. Two of these contracts, if possible, should be located in southern California.

For each of the three references, provide:

1. Information requested using “Form K Fixed Route and Dial-A-Ride Client References,”

2. Provide a copy of the last two CHP Terminal Inspection and Bus Inspection Reports,

3. Provide a copy of the last annual FTA Drug and Alcohol MIS report, and

4. Describe any notable achievements in the execution of the contract.

Provide a list of all public fixed route transit and DAR paratransit contracts held by the Proposer during the past five years including contracting agency, service name, city/state where located, contract status, number of revenue vehicles, and dollar value of base contract. 309 of 487

Operation of Beeline & Dial-A-Ride Transit Services
Exhibit 1

F.4 Part III: Staffing Plan, Price Proposal, and Incentives Tab 9:

Staffing Plan
The Proposer must submit an organizational chart identifying the names, titles, and FTEs of Key Personnel assigned to be on-site for the project. The chart will also include the titles and FTEs of the unnamed staff that complete the staffing plan. The chart will show reporting relationships within the team.

The Proposer shall submit the Beeline and DAR staffing plan using “Form N Staffing Plan”. A copy of this form in Microsoft Excel is provided. The Proposer must submit a Staffing Plan that includes a comprehensive list of all positions identifying by count each position proposed for this Agreement.

A resume shall be included for each of the key personnel proposed for the project including, but not limited to, the General Manager, Assistant General Manager, Operations Manager, Safety & Training Manager, and Maintenance Manager, or their equivalents. The names and compensation of the proposed key personnel will be considered confidential up until the point that the project is submitted for award of contract, at which time it becomes a public record.

The submittal shall include a detailed position description of each job classification that is included in your staffing plan.

Provide a description of the Proposer’s plans to provide and retain a sufficient number of qualified personnel to operate and maintain the services required, any programs to promote employee retention, including its plan for adequate compensation and benefits, opportunities for advancement, and other means for promoting the retention of employees and the preservation of a stable work force. Also describe the Proposer’s program for rewarding outstanding employee performance and for enhancing the overall quality and performance of the workforce.

If applicable, the Proposer will submit a description of the proposed subcontractors and their services. The Proposer must submit an organizational outline or chart identifying the names and titles of subcontractors, reporting relationships within the team, and identifying which functions they will be responsible to perform in relation to the Agreement.

Tab 10:

Price Proposal
Each Proposer shall submit price proposals using “Forms O Fixed Route Base & Marginal Rate Price Proposal” and “Form P Dial-A-Ride Base & Marginal Rate Price Proposal.” A copy of these forms in Microsoft Excel is provided. All figures must be completed on the Excel forms.

In developing price proposals, Proposer should note that the City will be paying for CNG and gasoline fuel costs for the Revenue Vehicles used to provide services pursuant to this RFP. The City of Glendale will supply all Revenue Vehicles, but no non-revenue vehicles or fuel for such vehicles. The City’s revenue vehicles will be replaced with battery-electric vehicles at the end of their life service cycle. Electricity costs associated with the battery-electric fueling process will be paid directly by the City. The City will coordinate permanent charging station installation(s) between the Contractor and Glendale Water and Power.

The price proposals shall set forth the cost for providing the services requested in this RFP, including each of the following:
310 of 487

Operation of Beeline & Dial-A-Ride Transit Services
Exhibit 1

1. Cost per mode based on the National Transit Data Base Reporting Program.

2. The total price and cost component information for each year of the Contract Term.

3. The proposed base cost per revenue vehicle hour and marginal cost per revenue vehicle hour.

4. The proposed startup costs, if applicable.

Incentive Proposals
The Proposer is invited to submit proposals, if any, for specific incentive provisions to be included in the Agreement. These incentives could apply to matters such as key staff retention, on-time performance, vehicle availability, safety, minimal passenger complaints, etc. Incentives should be based on performance that clearly exceeds the requirements of the Agreement.

Proposer should identify specific categories and proposed incentive dollar amounts. The City intends to negotiate appropriate incentive provisions in its Agreement with the successful Proposer.

F.5 Proposal Evaluation and Contractor Selection
The City’s Selection Committee will evaluate all proposals for completeness, and demonstration of the Proposer’s adequacy, sustainability, technical capacity and competence, and the suitability of the Proposer for the project. The City reserves the right to reject all proposals that are inappropriate, inadequate, or incomplete.

Evaluation of submitted proposals will be based on the subject areas as required in the Proposer’s response to this RFP per Section F. The points indicated for each section denote the relative weights of each subject area.

Subject Area Points
Part I. Background, Affirmations, Certifications, and Financial Sustainability 5 Part II. Qualifications and Technical Proposal
Technical Capacity – Operations 15
Technical Capacity – Vehicle Maintenance 10
Technical Capacity – Facility Maintenance and Equipment 5 Technical Capacity – Administration 10
Safety Program and Employee Training 10
Experience, References, and Performance Record 15
Part III. Price Proposal, Incentives, and Staffing Plan Price Proposal 20
Staffing Plan 10
Subtotal Points 100
Bidding Preference for Retention of Employees [10%] (1) 10 Total Possible Points 110
(1) Per California Labor Code Section 1070.

To assist in the selection process, the City, at its option, may conduct interviews with the most responsive Proposer(s). The interview will provide the selection committee an opportunity to clarify information submitted by the Proposer in response to the RFP. Proposers may not make electronic presentations or provide handouts during the interview process. The City reserves the right to make a selection solely on the basis of the proposals without further contact. 311 of 487

Operation of Beeline & Dial-A-Ride Transit Services
Exhibit 1

Award will be to a responsive and responsible Proposer for the proposal which is found to be most advantageous to the City on a “best value” basis, with price and other factors considered.

Accordingly, the City may not make an award to the Proposer with the highest technical ranking, nor award to the Proposer with the lowest Price Proposal if doing so would not be in the overall best interest of the City.

The City reserves the right to reject the proposal of any Proposer who has previously failed to perform properly, or complete on time, contracts of a similar nature, or to reject the proposal of a Proposer who is not in a position to perform such a contract satisfactorily. The City expressly reserves the right to reject the proposal of any Proposer who is in default of the payment of taxes, Agreements or other monies due to the City of Glendale.

F.6 Award and Contract Execution
Promptly following approval of the Contract by the City Council, the City will issue a notice of award and deliver execution copies of the Contract to the selected Proposer. The selected Proposer shall execute and deliver all such execution copies to the City, together with evidence of insurance and any other documents to be provided at Contract execution, as required in the Contract Terms and Conditions within fourteen (14) calendar days.

F.7 Required Proposal Forms
F.7.1 Overview

The following listed forms must be completed as appropriate to each Proposer and included within their proposals. The actual forms in Microsoft Word and Excel may be downloaded with the RFP. Please contact Martha D’Andrea, Transit Manager at [email protected] should you have any problem downloading or locating a required form.

F.7.2 Required Proposal Forms

Form A Submittal Cover Page
Form B Proposer Contact Information
Form C Buy America Certification
Form D Restrictions on Lobbying and Contacts
Form E Civil Rights and Equal Opportunity
Form F City of Glendale Disclosure Statement
Form G Disclosure - Campaign Finance Ordinance
Form H Addenda Acknowledgement
Form I Non-Collusion Affidavit for Contractor
Form J Certification of Primary Participant Regarding Debarment, Suspension, And Other Responsibility Matters
Form K Fixed Route and Dial-A-Ride Client References
Form L Public Records Exempt Information
312 of 487

Operation of Beeline & Dial-A-Ride Transit Services
Exhibit 1

Form M Table of Exceptions
Form N Staffing Plan (Excel)
Form O Fixed Route Base & Marginal Rate Price Proposal (Excel) Form P Dial-A-Ride Base & Marginal Rate Price Proposal (Excel) G. LIST OF EXHIBITS
Exhibit A Beeline Fixed Route Timetables
Exhibit B Dial-A-Ride Information Sheet
Exhibit C Dial-A-Ride Service Area Map
Exhibit D Fleet List
Exhibit E City Owned Equipment List

Exhibit F Labor Code Information (Labor Agreement with Teamsters Local 848 and MV Transportation for Glendale and Wage Rates)

Exhibit G Sample Draft General Services Contract (GSA)
Exhibit H Federal Contract Clauses
Exhibit I RC-DBE Instructions (Metro Subrecipients) and Forms 1-4

Form 1 Bidders List

Form 2 Local Agency Proposer RC-DBE Commitment
Form 3 RC-DBE Information – Good Faith Efforts
Form 4 DBE Paid Subcontractors Report
Exhibit J Bus/Vehicle Operator Uniform Requirements
Exhibit K Third Party Maintenance Inspection Reports
Exhibit L Facility Maintenance Manual
Exhibit M Sample Draft Performance Bond
313 of 487

Transit Services Vendor List
Company Email Web/Web Form
MV Transportation business_development@mvtransit.
com
https://www.mvtransit.com/contact-us/rfp
National Express [email protected] https://www.nationalexpresstransit.com/upco ming-contracting-opportunities/
TransDev [email protected] https://transdevna.com/
Keolis [email protected] https://www.keolisna.com/
MTM Transit [email protected] https://mtmtransit.com/contact/ Southland Transit [email protected] https://www.southlandtransit.com/ Transportation
Concepts
[email protected] http://www.transportation-concepts.com/ Empire
Transportation
[email protected] http://emptransportation.com/ RATP Dev [email protected] https://www.ratpdevusa.com/ 314 of 487

4 6
2 1

AGENDA ITEM

CITY OF GLENDALE, CALIFORNIA

REPORT TO THE CITY COUNCIL
Report: Recognition of the Fair Election of Artsakh President Samvel Shahramanyan and Expression of Support for the People of Artaskh Currently Under Attack by Azerbaijan 1) Draft Resolution Recognizing the Fair Election of Artsakh President Samvel Shahramanyan and Expressing Support for the People of Artaskh Currently Under Attack by Azerbaijan 2) Motion Directing Staff

COUNCIL ACTION

EXECUTIVE SUMMARY
On September 12, 2023, Councilmember Najarian requested a resolution to congratulate Artsakh's new President, Samvel Shahramanyan, which was scheduled for discussion on September 19, 2023. However, on that day, Council discussed the request amidst news of a military attack on Artsakh by Azerbaijan, leading to numerous deaths, including the Mayor of Glendale's sister city of Martuni, prompting consideration of a revised resolution to address the situation and show support for Artsakh.

Item Type: Action Item
Approved for9/26/2023 calendar
315 of 487

2 COUNCIL PRIORITIES
This report is outside of the four priority areas adopted by the City Council.

RECOMMENDATION
Modify the draft resolution with input from Council and adopt the resolution.

BACKGROUND AND ANALYSIS
On September 12, 2023 Councilmember Najarian requested that Council consider a resolution to congratulate the new President of Artsakh, Samvel Shahramanyan. Per Council’s policy, this item was placed on the agenda for discussion on September 19, 2023.

On September 19, 2023 Council discussed this request by Councilmember Najarian and agreed to agendize it for an upcoming meeting. As part of this discussion, Council members acknowledged the same day launching of a military attack on Artsakh by Azerbaijan that resulted in the killing and wounding of hundreds of people, one being Aznavur Saghyan, the Mayor of Martuni, Glendale’s sister city.

Given the news of the new attack, Councilmembers acknowledged that the original resolution which was intended to acknowledge the fair elections in Artsakh may need to be revised to address the serious situation related to the military attacks and to show Glendale’s support for the people of Artsakh. Council expressed an interest in providing language for the resolution, therefore a draft resolution is included for Council consideration and modification.

FISCAL IMPACT
There is no fiscal impact associated with this report.

ENVIRONMENTAL REVIEW (CEQA/NEPA)
N/A

CAMPAIGN DISCLOSURE
This item is exempt from campaign disclosure requirements.

ALTERNATIVES
1) Modify the resolution with input from Council and adopt it. 2) Council may choose another alternative not proposed by staff.

ADMINISTRATIVE ACTION
Prepared by:

Elena Bolbolian, Chief Innovation Officer
Approved by:

Roubik R. Golanian, P.E., City Manager

EXHIBITS/ATTACHMENTS
None
316 of 487

9 7
4 9
RESOLUTION NO. _________

RESOLUTION OF THE COUNCIL OF THE CITY OF GLENDALE,

CALIFORNIA RECOGNIZING THE FAIR ELECTION OF ARTSAKH

PRESIDENT SAMVEL SHAHRAMANYAN AND EXPRESSING SUPPORT FOR

THE PEOPLE OF ARTSAKH CURRENTLY UNDER ATTACK BY AZERBAIJAN WHEREAS, the City of Glendale recognizes that a country cannot be truly democratic until its citizens have the opportunity to choose their representatives through elections that are free and fair; and
WHEREAS, the Republic of Artsakh has continued to remain devoted to maintaining a representative government with political and civil rights for all citizens, holding free and open elections that were assessed by international observers as free and transparent, and deserves to maintain the principle of self-determination; and WHEREAS, the City of Glendale acknowledges the democratic efforts made by Artsakh to elect President Samvel Shahramanyan, reflecting the commitment to democratic values; and
WHEREAS, the City of Glendale reiterates its steadfast recognition of Artsakh as an independent country; and
WHEREAS, the City of Glendale, California, is home to many Armenians, who comprise the largest Armenian diaspora per capita, and have contributed to the culture, economy, and overall prosperity of the City of Glendale; and WHEREAS, it is known that many Glendale residents have family members residing in Artsakh, further emphasizing the deep connections between our community and the people of Artsakh; and
WHEREAS, for the past ten months, Azerbaijan has imposed a blockade on the only route into Artsakh from Armenia, known as the Lachin Corridor, causing severe humanitarian and economic challenges for the people of Artsakh; and WHEREAS, on September 19, 2023, Azerbaijan launched a military attack on Artsakh killing and wounding hundreds of people including Aznavur Saghyan, the mayor of Martuni, Glendale’s sister city; and
WHEREAS, the City of Glendale expresses unwavering support and solidarity for the resilient people of Artsakh who continue to face hardship and adversity; and 317 of 487

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NOW, THEREFORE. BE IT RESOLVED BY THE COUNCIL OF THE CITY OF GLENDALE, CALIFORNIA THAT:

1. The Council commends Artsakh for its dedication to democratic values and the successful election of President Samvel Shahramanyan as a testament to the democratic aspirations of its citizens;

2. The Council reiterates its recognition of Artsakh as a sovereign and self- governing entity and condemns any aggression or attack against its territorial integrity;

3. The Council strongly condemns the blockade imposed by Azerbaijan on the Lachin Corridor, which has caused immense suffering to the people of Artsakh, and calls upon the international community to take necessary measures to address this humanitarian crisis;

4. The Council expresses its unwavering support for the people of Artsakh and stands in solidarity with them during these challenging times, extending its heartfelt sympathies and assistance; and

5. The Council acknowledges the close ties between its residents and the people of Artsakh, and pledges to work towards providing humanitarian aid and support to alleviate the difficulties faced by those affected by the ongoing conflict.

Adopted this day of , 2023.

Mayor
ATTEST:

City Clerk
318 of 487

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4 9

STATE OF CALIFORNIA ) SS )

COUNTY OF LOS ANGELES )
I, , Clerk to the Glendale City Council, certify that
the foregoing Resolution No. was adopted by the City Council of the City of Glendale on the day of , 2023, and that same was
adopted by the following vote:

Ayes:

Noes:

Absent:

Abstain:
319 of 487

MOTION
Moved by Council Member , seconded by Council Member , that with respect to the Report to Council dated September 26, 2023 regarding the Recognition of the Fair Election of Artsakh President Samvel Shahramanyan and Expression of Support of the People of Artsakh Currently Under Attack by Azerbaijan, the Council directs staff as follows:

Vote as follows:

Ayes:

Noes:

Absent:

Abstain:
320 of 487

9a

CITY OF GLENDALE, CALIFORNIA

REPORT TO THE CITY COUNCIL

AGENDA ITEM
Hearing: Amendments to the General Plan Land Use Map (Case No. PGPA-001746- 2023), Title 30 of the Glendale Municipal Code, 1995 (Zoning Code Text Amendment) and Zoning Map (Case No. PZC-0007-2023) relating generally to the Tropico Transit Oriented District (TOD) Zoning and Objective Design Standards Project

1. Resolution Amending the General Plan Land Use Map

2. Ordinance for Introduction Amending Title 30 of the Glendale Municipal Code, 1995

3. Ordinance for Introduction Amending the Citywide Zoning Map

COUNCIL ACTION
Item Type: Public Hearing / Ordinance Introduction
Approved for September 26, 2023 calendar

EXECUTIVE SUMMARY
Council is requested to review and act on the proposed amendments to the General Plan Land Use Map, the Zoning Map, as well as the Zoning Code related to the Tropico Transit Oriented Development (TOD) District Zoning and Objective Design Standards Project.

The request includes approval of General Plan Land Use Map Amendments for existing portions of Tropico from “Community Services Commercial” to “Mixed Use”, and amendments to Title 30 of the Glendale Municipal Code, 1995 (Zoning Code Amendment), adding a new zoning chapter entitled “Transit Oriented Development (TOD) Districts” with corresponding development and objective design standards, as well as amending sections of GMC 30.10.010, 30.30.010, 30.30.020, 30.30.030, 30.31,

30.31.020, 30.32, 30.32.030, 30.32.040, 30.32.050, 30.32.070, 30.32.090, 30.32.171,

30.32.172, 30.32.173, 30.33, 30.33.120, 30.33.140, 30.33.150, 30.33.180, 30.33.190,

30.33.200, 30.33.210, 30.33.215, 30.33.220, 30.34, 30.34.090, 30.34.100, 30.34.120 relating to the new Tropico TOD zoning, and an amendment to the Zoning Map to reflect the new TOD zoning.
321 of 487

29a
4 4
5 1

COUNCIL PRIORITIES
This project will support and advance the following Council priorities:

Mobility, Traffic & Pedestrian Safety, and Economic Development

RECOMMENDATION
That City Council approve the proposed amendments to the General Plan Land Use Map, Title 30 of the Glendale Municipal Code, 1995, and the Zoning Map, in order to establish a new Transit Oriented Development zone, consistent with updates to the Land Use and Zoning Maps, as well as new design and development standards for the Tropico area, and consider the Project’s Addendum to the Final Program Environmental Impact Report to the South Glendale Community Plan. The project also includes miscellaneous code amendments throughout the Zoning Code in order to implement applicable references to the new TOD zone.

BACKGROUND
The Tropico area (Exhibit 1) is located in the southernmost portion of the City, adjacent to Glendale Transit Center and the Los Angeles City / Atwater Village border, close to high-quality transportation, and features a mix of industrial, commercial and a few residential uses. In 2012, the City received a grant from Los Angeles County Metropolitan Transportation Authority (Metro) to help the City develop a transit oriented plan for the area; the grant resulted in a neighborhood-level policy study titled “Tropico Center Plan” that was adopted by City Council on July 31, 2018. The Tropico Center Plan consisted of policies and recommendations to promote transit, first mile-last mile connections, streetscape improvements and walkable streets, and to support pedestrian-friendly, mixed-use development, many of which were carried over into the SGCP.

Having certified the Final Environmental Impact Report for the South Glendale Community Plan (FEIR for the SGCP) and having adopted the Tropico Center Plan, City Council also initiated the land use and zoning code text/map amendments to create a Transit Oriented Development (TOD) zone for the Tropico TOD center consistent with the SGCP and the Tropico Center Plan.

The proposed Tropico TOD zoning, development and design standards were drafted in response to Council’s direction to implement the vision in the Tropico Center Plan, while being consistent with the General Plan and fitting into the existing Zoning Code structure as a new mixed use chapter.

Note: Following Council’s 2018 certification of the SGCP FEIR, and related approvals for the SGCP, a lawsuit was filed challenging these actions. The Los Angeles Superior Court and the California Appellate Court rejected the legal challenges and the California Supreme Court rejected Petitioner’s request for further review. The case is final.

On September 23, 2022, Planning staff provided City Council with an update on the Tropico planning efforts and presented preliminary Tropico design and development 322 of 487

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standards for Council’s review. The detailed presentation went over the proposed density and height limits for the new TOD zones, and the objective design standards for site planning, massing & scale, and design & detailing. The proposed zoning included graphics for the objective design standards in a similar format to the Downtown Specific Plan. Staff also summarized proposed modifications to certain parking standards in the Glendale Municipal Code for the new TOD zoning.

Council commented on street tree spacing, public realm/sidewalk widths, usability of publicly accessible open space, minimum unit sizes, density in the TOD II district to match that of TOD I, along with other comments and suggestions (see Analysis section for further details).

The Tropico Staff Report from September 23, 2022 is available online at: Tropico City Council Agenda & Staff Report 08-13-2022 (pages 3-70)
On December 8, 2022, the preliminary zoning and design standards were presented to the Design Review Board (DRB) for comment. The DRB provided feedback (Exhibit 3) and a recommendation that the City Council adopt the proposed zoning and design standards for Tropico TOD.

Having incorporated City Council’s and DRB’s comments, staff presented the final draft of the Tropico zoning and objective design standards (text amendments to the Zoning Code), in addition to the proposed map amendments to the General Plan Land Use Map and Citywide Zoning Map, to the Planning Commission on August 16, 2023. The Commission complimented the objective design standards and commented on the residential unit sized and density in Tropico, and voted to recommend approval of the proposed amendments to City Council (Exhibit 4).

Note: Most of the work on the Tropico zoning and objective design standards is being funded by a SB 2 Planning grant from the California Department of Housing and Community Development (HCD) to assist in accelerating or streamlining the production of affordable housing, consistent with the state’s planning priorities. Consulting firm Crandall Arambula assisted staff with completion of the design and development standards for Tropico.

ANALYSIS
The new Tropico TOD Project consists of several amendments:
•General Plan Land Use Element Map amendments to redesignate certain Tropico areas from “Community Services Commercial” to “Mixed Use” which references Urban Centers;
•Zoning Code Text amendments to introduce a new TOD zoning chapter (GMC Chapter 30.16 Transit Oriented Development Districts (TOD)) and amend various zoning chapters, including GMC 30.30 Site Planning, GMC 30.32 Parking and Loading, GMC 30.33 Signs, GMC 30.34 Standards for Specific Uses, etc., to make consistent references to the new TOD zoning; and
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•Zoning Map amendment for the new TOD zoning.

GENERAL PLAN LAND USE MAP AMENDMENTS
In order to implement the TOD zoning, a General Plan Land Use Map Amendment (Case No. PGPA-001746-2023) is proposed for certain portions of the Tropico.

The SGCP and its certified FEIR discussed the two new zones for Tropico: TOD I and TOD II, and a new corresponding Land Use Element designation of Urban Center, which refers to “High density mixed-use centers served by regional and local transit with improved bus stops, wide sidewalks, and street trees. Urban Centers have freeway access; primary access is by major and minor arterials.” (FEIR, pg. 3-13).

Currently, the existing Land Use Element features the following land use designations, which already include Mixed Use and Urban Centers as allowable uses in the Tropico area:
“COMMUNITY PLAN areas provide additional land use and urban design guidance at the community and neighborhood level. Community plans identify design characteristics for land use designations and provide a link between general land uses and other land use regulations such as zoning and design guidelines.” (Land Use Element pg. 15; Resolution No. 11-229, adopted November 29, 2011) “MIXED USE DEVELOPMENT areas are generally located along the City's major arterials. These areas generally allow for a compatible mix of commercial, industrial, and residential land uses, or just (stand alone) commercial, industrial, or residential land uses in various combinations depending on the specific zoning district designation. Urban Corridors, Urban Centers and Campus may be appropriate land use design categories for mixed use development areas.

Residential densities generally range from a low of 35 to a high of 100 dwelling units to the acre (du/ac), with the specific density being adjusted depending on the adjoining land use and zoning district designation to help ensure compatibility between land uses. For example, the 35 du/ac density is available to sites abutting a single-family zoning district designation, the 87 du/ac density is available to sites abutting a multi-family zoning district, while the highest allowable density of 100 du/ac is only available to sites abutting nonresidential zoning districts. Residential development (mixed use or free-standing) at even higher densities may be permitted in the downtown area and is discussed under the Downtown Specific Plan area land use category.” (Land Use Element pg. 15, italics added; Resolution No. 11-229, adopted November 29, 2011)
The existing land use designations in Tropico are Mixed Use and Community Services Commercial (Exhibit 5). The Community Services Commercial designation is described in the Land Use Element as:
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“Community Commercial Services/Centers - This category of commercial land use contains two distinct commercial types. The types are combined in that they both serve community shopping functions. First, community commercial centers are recommended to be very restrictive as to uses allowed, similar to the neighborhood centers but at a larger market scale. Secondly, community services should feature flexibility, in the range and type of services and facilities provided.

Ordinances citing the range of uses permitted in these areas must consider as desirable a full range of functional services provided to the community. This may include such varied uses as personal services, shopping, offices (medical, real estate, etc.) and restricted industries which serve local retail needs such as furniture repair, automotive repair, and print shops. It must be clearly noted that these services are distinctly divided into separate categories (centers and services) and are so indicated on the Land Use Plan.

Although encouraging varied uses to locate in these areas, to maintain attractability and compatibility, a variety of performance/design criteria must be employed. These criteria should consider each type of use based on its performance in respect to traffic generation and required parking, structural soundproofing and appearance, landscaping, and compatibility relative to the concept of clustering of uses for mutual benefit and limiting more intense uses in a number of locations.” (Land Use Element pg. 23)
A correction must be pointed out regarding the land use designation for the Glendale Memorial Hospital and surrounding properties, bordered by Los Feliz on the north, Central Avenue on the west, San Fernando Road on the south-west, Cerritos Avenue on the south and alley parallel to Brand Boulevard on the east. These properties were identified in the SGCP maps as having a land use designation of “Public/Semi-Public”, when in fact, the area was previously designated as “Community Services Commercial”, as per Resolution No. 12-09, adopted on January 24, 2012, related to the repeal of the South Brand Boulevard Specific Plan (Case No. PGP 2010-003).

Because the SGCP has not yet been adopted in its entirety (only the Tropico Center Plan component of the overall SGCP), the Land Use Element that is currently in the process of being comprehensively amended does not yet include the SGCP land use designations. Accordingly, the existing Mixed Use land use designation in the existing Land Use Element already identifies the intended mix of commercial, industrial and residential land uses located along the City’s major arterials, in addition to the Urban Center reference, with densities up to 100 dwelling units to the acre – which is consistent with the land uses and densities identified in the proposed TOD zoning. Accordingly, it is not necessary to amend the General Plan Element Text, but only amend the Land Use Element Map to adjust the location of the existing Community Services areas of Tropico as Mixed Use (Exhibit 6). This would result in all of Tropico having a land use designation 325 of 487

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of Mixed Use, which is consistent with the existing allowable Land Use Element use designations for the area and is consistent with the SCGP, Tropico Center Plan, and the scope of analysis in the certified SGCP Final EIR.

ZONING CODE TEXT AMENDMENTS
New Chapter: GMC 30.16 Transit Oriented Development Districts As identified during the September 2022 Council presentation, the proposed TOD zoning standards will be added as a new chapter in the Zoning Code, entitled “Transit Oriented Development (TOD) Zone”. The new TOD zone features two districts based on the Tropico Center Plan and on direction from the Council:

TOD I District. The Transit Oriented Development I (TOD I) district is a district containing the City’s historic industrial base and a growing mixed-use and residential neighborhood generally located between the westerly border of the City, the Brand Boulevard of Cars, and the easterly border of the City, south of Cypress Street; it is within a five-minute walking distance of the Glendale Transportation Center. The primary intent of the TOD-I district is to facilitate diverse employment options and a range of housing opportunities – compatible in scale and form with a pedestrian oriented public realm and accessible to Tropico’s high quality public transportation offerings, and walkable neighborhoods at densities up to 100 units per acre.

TOD II District. The TODII district builds on the goals of TOD I, and includes hospital uses and neighboring properties east of Central Avenue, south of Los Feliz Road, west of the Brand Boulevard of Cars and north of Cerritos Avenue. The primary intent of this zone is to allow for future hospital expansion that includes building heights up to 200 feet and encourages uses which support the hospital, such as medical offices, treatment facilities, and special needs housing, as well as residential development at densities up to 100 units per acre.

Staff previously presented three TOD districts to Council in September 2022:
•TOD I district allowed for densities up to 87 dwelling units per acre (du/ac), which was consistent with the 2018 SGCP decision, but a downzone from the existing IMU-R and SFMU allowable densities for the TOD I district. •TOD II district allowed for densities up to 43 du/ac, which was consistent with Council’s SGCP decision to maintain the existing C3 allowable density (per the R-1250 zoning standards for residential development) for the district. •TOD III district focused on hospital uses, while allowing development up to 200 feet in height and for residential development at densities up to 100 du/ac. The height and density limits for this district were specifically agreed upon by City Council as part of the 2018 South Glendale Plan hearing. 326 of 487

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The three districts reflected City Council’s prior direction to maintain the existing density limits for the existing zoning in the SGCP area, aside from the TOD III hospital zone: up to 43 du/ac for C3-zoned sites greater than 90 feet in width, and up to 100 du/ac for IMU-R and SFMU sites when not adjacent to multi-family zones (Exhibit 7).

During the September 2022 Tropico presentation, staff also proposed, and Council concurred, that based on the geographical proximity to the Glendale Transit Center and mass transit line along San Fernando Road, Central and Los Feliz Avenues, as well as comments from the development community regarding the 43 du/ac density limit for certain prime sites in Tropico, there was a transit-oriented residential development potential in the TOD II district. Council ultimately directed staff to match the TOD II density limit to that of the TOD I density limit of up to 100 du/ac; these are densities that were analyzed in the SGCP EIR. As such, staff has blended TOD I and TOD II into one district and is therefore now proposing only two districts instead of three, which is consistent with the number of proposed TOD districts in the SGCP and Tropico Center Plan, and is consistent with the existing Land Use Element (Exhibit 8).

Land Uses and Permit Requirements Table:

For ease of use, the new TOD chapter includes a use table formatted like the use table used in the Commercial, Industrial and Mixed Use chapters of the current Zoning Code.

The permitted and conditionally permitted uses in each of the districts are essentially the same as in the corresponding C3, IMU-R and SFMU underlying zoning, except for TOD II, which focuses on medical and other uses that support the existing hospital uses.

General Development Table:

The TOD chapter also includes a General Development Standards Table using the same table format used in the other zoning district chapters. Aside from the standard references, the table includes the following pertinent development standards:

Maximum Densities: The table specifies the densities for the two new TOD districts:
•TOD I - Up to 100 du/ac when not adjacent to multi-family zoning (as directed by Council), otherwise – 87 du/ac (as permitted in the existing SMFU and IMU-R zones); and
•TOD II – Maximum 100 du/ac (as directed by Council in 2018).

These densities are consistent with the density limits discussed and conform with Council direction from the September 2022 presentation.

Maximum Heights:
•The maximum height in the TOD I district is proposed at 60 feet, as presented during the SGCP hearing and Tropico presentation.
•The maximum height for the TOD II (hospital) district is 200 feet, as directed by Council in 2018.
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TOD OBJECTIVE DESIGN STANDARDS SECTIONS:

As described during the September 2022 presentation, the new TOD chapter features four subsections with objective design standards that are similar to ones in the DSP: Site Planning; Massing & Scale; Architectural Elements; and Open Space, including landscaping standards.

Site Planning:

Public Realm:

Similar to the DSP standards for building setbacks regarding parkways, sidewalks and building adjacent zones (DSP 4.1.3), the new TOD chapter provides standards focus on creating a comfortable and inviting pedestrian experience. Council has made it very clear that an inviting pedestrian environment is vital to promoting other means of transportation, like walking to adjacent mass transit that connects residents and workers to other areas of the city and beyond, and the standards have been drafted to ensure and promote that high quality pedestrian experience.

Council feedback during the September 2022 presentation included comments on the tree spacing in the public right-of-way and support of the change to allow a “Public Realm” dimension of 12 feet for narrow streets, while maintaining the minimum 15-foot “Public Realm Setback” consisting of a landscaped “Parkway Zone”, “Sidewalk Zone”, and “Building Adjacent Zone” for Los Feliz, Central and San Fernando. Regardless of Public Realm width, the sidewalks in this area would be a minimum six feet, wide enough for two persons. The graphics for “Public Realm Setback” section for these two street typologies has been updated. T The originally proposed 25-foot spacing for street trees (required shade trees) has been modified by the Urban Forester and Public Works Street Tree Division: that street trees (minimum 24-inch box shade trees) shall be installed in the parkway at a spacing determined per the City Arborist’s specifications for the species being planted to allow for appropriate spacing and that existing street trees shall be maintained unless removal is required by the City.

Building Setbacks:

Council had no comments on the proposed building setbacks in September 2022 and staff is presenting the same standards for the final draft. Street front setbacks in the TOD districts depend on the type of building proposed: non-residential (e.g., commercial and industrial) and residential. No setback is required for non- residential buildings and mixed-use buildings with non-residential ground floor occupancies. For residential buildings and ground floor residential units, in order to achieve privacy and separation for the residential units from the public realm, a minimum five-foot average setback is required. No setback is required if the units are located between 30 and 48 inches above grade, such as with stoops adjacent to the public realm. Landscaping is required.
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Publicly Accessible Open Space (PAOS):

The proposed PAOS requirement is a significant improvement to obtain additional landscaped open space in the area, especially given that no publicly accessible open space is currently required for projects in Tropico based on existing zoning (C3, IMU-R, SFMU). The TOD zoning would require a minimum of 10% of the site to be devoted to PAOS for lots greater than 60 feet in width, and 15% for project sites greater than two acres – larger projects required more publicly accessible open space. Many of the same standards for the PAOS provided in the DSP are included in the new TOD chapter, such as adjacency to the public realm at the same level (walkable surface), minimum areas and widths, open to the sky requirement, etc. Such requirements for courtyards and paseos ensure the PAOS is meaningful, well-designed, and accessible to the public. The actual PAOS design standards are located in the Open Space and Landscaping section later in the TOD chapter. The PAOS standards, combined with the Public Realm standards for wider sidewalks and landscaped sidewalks, ensure Council’s (and the DRB’s) intent for a better pedestrian environment and more open (and green) space is met.

Parking Design and Access Standards:

The proposed objective design standards for the TOD district allowing at-grade parking have not changed in the final draft. Currently, the Zoning Code requires that parking for residential uses be subterranean or semi-subterranean, which significantly adds to the cost of construction; the cost and requirement of multi- level subterranean parking has been considered an impediment to achieving maximum density. Staff is proposing to amend the parking chapter to allow for a certain percentage of at-grade residential parking in the TOD districts, provided the parking is appropriately screened from view with active ground floor uses or articulated building walls, as detailed in the new objective design standards. The standards also specify the location and orientation of parking garage entrances for all buildings, to ensure pedestrian safety and promote the active street frontages not focused on vehicular entrances.

Massing & Scale:

Step-backs:

A new objective design standard for the TOD districts to minimize blocky, massive building is the new step-back requirement. A step-back with a minimum average of six feet on street-facing elevations is required for all buildings greater than 50 feet in height; this step-back is a minimum average, allowing for flexibility for the architect, while ensuring relief at the top floor.
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Façade Modulation
To further help break down the massing of larger new buildings and to provide visual interest along the elevations, the TOD chapter includes objective design standards similar to the ones found in the Urban Design chapter of the DSP, with a few new ones that are formatted into new groupings under “Façade Modulation”:

Vertical Modulation:

This subsection highlights standards for tripartite building layers – top, middle, base – to help break up the street-facing façade vertically for buildings four floors or greater. Differentiation of these layers through the use of architectural materials, textures and color are further detailed under architectural element section.

Horizontal Modulation:

This subsection provides objective design standards for articulation across a building façade that help to break up the massing horizontally. Street facing facades greater than 60 feet in length must have at least 30% of the elevation offset by a minimum of 24 inches, so as to provide undulation across a façade and not have solid, blank walls. Street facing façades greater than 225 feet in length also must provide a building separation to cut down the longer massing of the structure. This building separation must have a minimum width and depth of 10% of the building length (example – 30-foot by 30-foot separation for a building that is 300 feet in length).

Interior Horizontal Façade Modulation:

Since often the interior side elevations are visible from the surrounding properties and streets, objective design standards that require continuation of the façade treatment around the corner of the building and prohibit unbroken, solid wall planes greater than 30 feet in length are proposed for the interior elevations.

Corner Elements:

For buildings located at two street intersections, the building corner must be differentiated by height and design to provide a focal point for the building at such visible locations.

Architectural Elements:

The TOD chapter features many of the same objective design standards set forth in the DSP Urban Design chapter under the same heading “Architectural Elements”, but with a few new ones that will be summarized below. The list of proposed Architectural Elements subsections includes the following:

Façade Materials and Colors
Storefront Transparency
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Building Entries and Lobbies
Corners
Canopies and Awnings
Balconies
Fenestration
Freestanding Walls, Fences, and Gates
Trash Enclosures
Utilities
Outdoor Lighting
Rooftop Equipment
Solar Equipment
The two subsections that contain new objective design standards are Storefront Transparency and Building Entries and Lobbies. The Storefront Transparency subsection highlights standards that ensure non-residential buildings have activated street frontages with transparent windows into the commercial and industrial ground floor uses; greater window transparency is appropriately required along San Fernando Road, Central Avenue and Los Feliz Avenue than on the side streets. In response to Council’s comments regarding the applicability of these regulations for specific uses, the transparency standards have been amended to not apply to broadcasting studio and indoor support facilities (production), warehouse, light manufacturing and heavy manufacturing buildings, because of their operational nature. Meanwhile, the Building Entries and Lobbies subsection provides general standards, such as, distinctive paving and entry design, and then has objective design and locational standards for non- residential versus residential ground floor building entries, such as when stoops for individual units are proposed.

Open Space and Landscaping
The proposed Open Space and Landscaping section features a combination of the current open space requirements for IMU-R and SFMU zoning for residential developments, while also incorporating the objective design standards found in the DSP Open Space chapter. The section is broken into two subsections:

Publicly Accessible Open Space Standards
Residential Open Space Standards
Publicly Accessible Open Space Standards
As previously noted in the report, one of the most notable changes in the TOD district zoning is the addition of a publicly accessible open space requirement for new projects on lots greater than 60 feet in width; none of the current zoning for the area has this requirement. Based on the DSP Section 5.4, objective design standards for PAOS courtyards and plazas are specified in this subsection regarding such items as minimum dimensions, accessibility, materials, landscaping to ensure the PAOS is meaningful and well-designed. 331 of 487

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Residential Open Space Standards
The current requirement for residential projects in the IMU-R and SFMU zones is that a minimum of 140 SF of open space be provided per unit; this residential open space can be provided as extra PAOS, common (rooftop deck, etc.), private (balconies), or combination. This subsection keeps the same requirement, while adding design standards found in the DSP’s Section 5.5 Residential Development Open Space section to enhance the minimal requirements under current zoning.

ZONING CODE AMENDMENTS TO MISCELLANEOUS ZONING CODE CHAPTERS GMC 30.10.010 Zones – Glendale
The Transit Oriented Development (TOD) District is added to the list of zones in Glendale.

GMC 30.30.010 Site Planning
References to the new TOD zone are being added to the various subsections of the Site Planning chapter: GMC 30.30.010 Fences and walls, GMC 30.30.020 Rooftop equipment, 30.30.030 Trash collection areas, and GMC 30.30.040 Lighting.

GMC 30.31 Landscaping
References to the new TOD zone are being added to the Landscaping chapter so that the State’s Model Water Efficient Landscape Ordinance and the standard artificial turf regulations apply to projects in the TOD zone.

GMC 30.32 Parking and Loading
Several parking-related amendments are proposed in order to incentivize development of high-density, transit-oriented projects adjacent to mass transit in the TOD zone, and to reduce costly impediments towards such development. Updates to the Parking Chapter include references to the new TOD zone and the amendments described during the September 2022 Tropico presentation and supported by the Planning Commission:
•At-grade parking for multi-family residential uses, in conjunction with the new parking screening requirements in the TOD chapter, when currently, the Zoning Code requires all residential parking to be semi- or subterranean; •Tandem or stacked parking in certain situations, same as in the DSP; •Residential per unit parking requirements and commercial parking requirements to match those in the DSP, with reduced parking ratios for certain industrial uses; •Interchange of uses in a tenant space less than 5,000 SF without having to provide parking, same as in the DSP; and
•Additional trip reduction and travel demand measures, as well as bicycle parking standards, as in the DSP.

Such parking incentives similar to the downtown parking incentives, in addition to the pedestrian-oriented public realm design requirements, will help support and encourage transit use, walkable streets, and transit-oriented development in the Tropico area. 332 of 487

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Projects in Tropico can also utilize the State’s AB 2097 ordinance allowing for reduced or eliminate parking within a half-mile of a major transit stop.

GMC 30.33 Signs
Amendments to the Sign chapter include the references to the new TOD zone and updates to allow TOD signage to match the specific types of identification signs (GMC

30.33.120.B), accessory walls signs for residential leasing or sales offices (GMC

30.33.120.C), and projecting identification signs (GMC 30.33.180.B) permitted in the DSP, and the signs for hospitals permitted in the MS zone (GMC 30.33.210.J).

GMC 30.34 Standards for Specific Uses
Sections 30.34.090 - Live/work units in the DSP, IND, IMU, IMU-R, and SFMU zones and

30.34.100 - Mixed-use development in the DSP, MS, IMU-R, and SFMU and TOD zones are being amended to include references to the TOD zone; the standards for these specific uses (live/work units and mixed-use development) will apply to proposals in the TOD. Section 30.34.120 - Parking Structures will also refer to the TOD II district, where the specific standards shall apply to parking structures for hospital uses.

PLANNING COMMISSION
On August 16, 2023, staff presented the final draft amendments to the Planning Commission for review and recommendation to City Council, as required by Code.

Planning Commission was generally complementary of the new zoning and objective design standards for transit oriented development in Tropico, and supportive of the corresponding land use map and citywide zoning map amendments. Discussion of the proposed amendments led to comments on the minimum unit sizes of residential units and density allowed in TOD.

Minimum Unit Sizes
During the September 2022 presentation, Council commented on the minimum unit sizes and whether there is an opportunity to reduce the minimum unit sizes in Tropico. Staff presented the following options to Planning Commission for recommendation to City Council:
1) maintain the existing minimums applied City-wide;
2) reduce the minimum unit sizes; or
3) eliminate such minimums altogether in the TOD.

Current zoning standards for residential development in the multi-family and mixed-use zones in the Zoning Code, and also in the DSP districts, require the following minimum unit sizes:
• Studios and one-bedrooms: 600 square feet (SF)
• Two-bedrooms: 800 SF
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• Three-bedrooms or more: 1,000 SF
• Senior: 540 SF
Should the direction be to reduce the minimum unit sizes (Option 2), staff recommended a 20% reduction, similar to what could be granted using the codified Administrative Exception process for up to a maximum 20% deviation from such a numeric standard in the Zoning Code. With such a 20% deviation, the minimums in Tropico would be:
• Studios and one-bedrooms: 480 square feet (SF)
• Two-bedrooms: 640 SF
• Three-bedrooms or more: 800 SF
• Senior: 432 SF (suggestion to round down to 430 SF)
Another similar alternative would be to reduce the minimum unit sizes from current standards by 100 square feet across all bedroom categories, or reducing the sizes of studios, or studios and one-bedroom units, and maintaining the current unit minimums for two- and three-bedroom units.

Note: Any affordable housing development could also request a further reduction in unit sizes using the concession/waiver process for density bonus projects.

Option 3 of eliminating such minimum unit sizes altogether would allow microunits as small as 190 SF, as per the California Building Code 2022 Section 1208.4. Neighboring cities such as Pasadena and Burbank currently do not have unit size minimums in their zoning codes, so such a standard, or lack thereof, is not unusual. Even with elimination of minimum unit sizes, applicable density standards would still limit the number of units on each project site (up to a maximum of 100 du/ac); it would be up to the developer and the market to determine the sizes of the units in each project.

Several of the Commissioners supported a reduction in the size of units to incentivize the development of more units and increase the potential of more affordable units to be built close to transit. Others indicated they were not opposed to the elimination of minimum unit sizes altogether, allowing the market to dictate the various sizes of units.

Density
Having heard that even with a reduction in unit sizes that the density would be limited by units per acre, several of the Planning Commissioners questioned whether the maximum 100 du/ac proposed for the TOD zone is too low and whether the density (i.e. building massing and volume) could be regulated by floor area ratio(s) (FAR(s)) instead of dwelling units per acre.

Several factors support maintaining the 100 du/ac maximum at this time:
•Tropico zoning is meant to implement the SGCP and Tropico Center Plan, both of which used du/ac for density, not FAR. The du/ac standard provides for 334 of 487

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quantifiable objectives for the public and the development community, and for housing calculation purposes for the State. To move to an FAR standard where the number of units per acre is not readily determined would require additional study, a re-evaluation of the current density standard and re-write of the proposed codes.
•The SGCP Final Program EIR analyzed density based on the du/ac standard to determine the environmental impacts of maximum build-out. Both the substitution of the du/ac density standard with a FAR regulation and an increase to the 100 du/ac maximum would require additional environmental analysis. •Furthermore, State statutes and City code allow for increases in density for density bonus projects. Any multi-family residential project greater than eight units must comply with the inclusionary housing requirements, per GMC 30.35, which may result in applications for density bonuses for the provided affordable housing units, per GMC 30.36; the density bonus projects also qualify for additional concessions and waivers. The current maximum density bonus limit is 50%, according to State statute; this could potentially result in a density of 150 units/acre for density bonus projects. This would fulfill the Planning Commission’s intention of allowing for greater densities for affordable density bonus housing projects without modifying the proposed zoning.

To summarize, while staff supports a reduction in the unit size minimum for the Tropico TOD zone, elimination of unit size minimums would be a significant policy change. Staff recommends that should Council wish to eliminate unit sizes altogether, that Council first move forward with a reduction in unit size minimums for Tropico and request staff to bring back a more detailed analysis of further reduced unit sizes (or elimination of such minimums) for Tropico, and depending on Council direction, for the DSP and/or Citywide.

Staff recommends that the existing 100 du/ac density standard be maintained for the reasons noted above.

STAKEHOLDERS/OUTREACH
Substantial public outreach was conducted for the SGCP and Tropico Center Plan, and the Tropico amendments provide the zoning and map updates to implement the approved policy direction. The amendments were duly noticed as required by Code.

FISCAL IMPACT
There is no fiscal impact associated with this report.

ENVIRONMENTAL REVIEW (CEQA/NEPA)
Pursuant to the California Environmental Quality Act, staff has prepared an addendum to the previously certified Final Program Environmental Impact Report South Glendale Community Plan (SCH No. 2016091026) (Final EIR), which included the Tropico Center Plan, for the proposed Tropico Transit Oriented Development (TOD) Zoning and 335 of 487

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Objective Design Standards Project and the proposed General Plan Land Use Map Amendment, Zoning Code Text Amendments, and the Zone Change and Zoning Map Amendments (“Project”).

This addendum (Exhibit 5) which analyzes some minor technical changes to the Tropico Center Plan approved by the Council on August 31, 2018, contains the required substantial evidence that demonstrates that the proposed Project does not contain: 1) substantial changes to the SGCP and Appendix C: Tropico Center Plan that will cause new significant effects or a substantial increase in the severity of previously identified significant effects in the Final EIR; 2) a substantial change in the circumstances that will cause new significant effects or a substantial increase in the severity of previously identified significant effects in the Final EIR; or 3) substantial new information that could not have been known at the time the Final EIR was certified that will cause new significant effects or a substantial increase in the severity of previously identified significant effects.

In summary, no new significant impacts in any environmental areas were identified, nor would any impacts in any environmental areas be made substantially worse as a result of implementing the proposed Project. Accordingly, an addendum to the final SGCP for the proposed Project is appropriate.

CAMPAIGN DISCLOSURE
This item is exempt from campaign disclosure requirements.

ALTERNATIVES
Alternative 1: Adopt the resolution approving the General Plan Land Use Map Amendment (Case No. PGPA-001746-2023) and introduce the ordinances amending the Title 30 of the Glendale Municipal Code, 1995 (Zoning Code), and Citywide Zoning Map (Case No. PZC-0007-2023) relating generally to the Tropico Transit Oriented District (TOD) Zoning and Objective Design Standards Project, as described in this report.

Alternative 2: Do not adopt the resolution approving the General Plan Land Use Map Amendment and do not introduce the ordinances amending the Zoning Code Text and the Citywide Zoning Map for the Tropico Project, in which case the General Plan Land Use Map, the Zoning Code Text and the Citywide Zoning Map will remain as existing and currently codified.

In this instance, the SB 2 Grant Funds awarded by the State for the Tropico Project cannot be appropriated, and no monetary reimbursement can be requested for the work done by the consultant or Planning staff.

Alternative 3: Adopt the resolution approving the General Plan Land Use Amendment and introduce the ordinances for the Zoning Code Text and Citywide Zoning Map Amendments, as described in this report, but with revisions.

Alternative 4: The City Council may consider any other alternative not proposed by staff. 336 of 487

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ADMINISTRATIVE ACTION
Prepared by:

Vilia Zemaitaitis, AICP, Deputy Director of Long Range Planning Approved by:

Roubik R. Golanian, P.E., City Manager

EXHIBITS/ATTACHMENTS

1. Map of Tropico TOD Area

2. Addendum to the previously certified Final Program Environmental Impact Report South Glendale Community Plan (SCH No. 2016091026) (Final EIR)

3. Design Review Board’s Comments from December 8, 2022

4. Planning Commission’s Resolution from August 16, 2023

5. Existing General Plan Land Use Map as per Figure 7 in the SGCP’s Appendix C – Tropico Center Plan

6. Proposed General Plan Land Use Map for Tropico TOD Area

7. Existing Zoning Map for Tropico TOD Area

8. Proposed Tropico TOD District Zoning Map
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RESOLUTION NO. _____________

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF GLENDALE, CA

FOR THE PURPOSE OF AUTHORIZING AMENDMENT OF
THE GENERAL PLAN LAND USE MAP (CASE NO. PGPA-001746-2023) IN

CONJUCTION WITH THE ADOPTION OF THE TROPICO TRANSIT ORIENTED

DEVELOPMENT ZONING AND OBJECTIVE DESIGN STANDARDS
WHEREAS, on July 31, 2018, the City Council certified the Final Environmental Impact Report (FEIR) for the South Glendale Community Plan (SGCP), and adopted a Mitigation Monitoring and Reporting Program as well as a Statement of Overriding Considerations in connection with Alternative 2 identified in the FEIR (the Tropico Center Plan); and WHEREAS, in addition, the City Council adopted the Tropico Center Plan, an urban design centered plan with supportive zoning designations and standards for the Tropico district surrounding the Glendale Transit Center / Tropico station (Appendix C of SGCP), as amended; and adopted a motion to initiate preparation of Transit Oriented Development (TOD) Zone for the Tropico TOD Center; and
WHEREAS, the Tropico Center Plan provides policies to support transit and transit- oriented development in the Tropico area including first mile-last mile connections, walkable streets, streetscape improvements, safety-improvements, transit-oriented streets and recommendations concerning transit-oriented development; and WHEREAS, on April 14, 2020, the City Council, accepted and appropriated a SB 2 Planning Grant from the California Department of Housing and Community Development part of which including funding for completion of the design and development standards for the Tropico Center Plan; and
WHEREAS, staff prepared draft zoning, parking and urban design standards to implement the Tropico Center Plan, and drafted a new mixed-use Zoning Code chapter entitled Transit- Oriented Development (TOD) zone, with development and objective design standards to implement the proposed zoning, as well as amendments to the Zoning Map for the Tropico Center Plan area; and
WHEREAS, the new TOD Zone includes two height districts that would allow expansion of Glendale Memorial Hospital, that provides parking incentives similar to the Downtown Specific Plan parking incentive, and that requires pedestrian enhancements to improve safety in the TOD consistent with the Tropico TOD Center Study; and
WHEREAS, because the existing Land Use Element already authorizes Mixed Use and Urban Center uses, as defined in the Land Use Element, as appropriate for the Tropico area, it is only necessary to amend the Land Use Element Map to redesignate the existing Community Services areas of Tropico as “Mixed Use” to be consistent with the proposed Tropico TOD zoning, which amended Land Use Element Map is attached hereto as Exhibit “A” and incorporated herein by this reference; and
WHEREAS, the existing General Plan Mixed Use land use designation calls out the intended mix of commercial, industrial and residential land uses located along the City’s major arterials, in addition to the Urban Center reference, with densities up to 100 dwelling units to the acre, which are the land uses and densities identified in the proposed TOD zoning for the Tropico area which are consistent with the existing Land Use Element; and WHEREAS, the Land Use Map Amendment is consistent with the existing Land Use Element use designations for the Tropico area and is consistent with the intent of the SCGP and Tropico Center Plan the Council approved in 2018; and
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WHEREAS, on September 13, 2022, staff presented the draft Tropico design and development standards for the area surrounding the Glendale Transit Center for Council’s review and comment; and
WHEREAS, on December 8, 2022, staff presented the draft Tropico TOD zoning and objective design standards, and the proposed new Zoning Code Text and Map Amendments and General Plan Land Use Map Amendments to the Design Review Board (DRB) for review and comment; and
WHEREAS, based on City Council’s and DRB’s comments, on August 16, 2023, staff presented the draft Tropico TOD zoning and objective design standards, and the proposed Zoning Code Text and Map Amendments, and the proposed General Plan Land Use Map Amendments, to the Planning Commission for review and comment; and
WHEREAS, the Planning Commission has reviewed and considered all materials, communications, public testimony and exhibits of current record relative to the proposed Tropico TOD zoning and objective design standards project, and the General Plan Land Use Element Map and Zoning Map Amendments at a duly noticed public hearing, pursuant to the provisions of Section Chapter 30.61 of the Glendale Municipal Code and Chapter 3, Title 7 of the Government Code of the State of California; and
WHEREAS, pursuant to the California Environmental Quality Act, the Planning Commission also considered the addendum to the 2018 certified South Glendale Specific Plan Final Environmental Impact Report (SCH No. 2016091026) prepared for the proposed Project (2023 Addendum); and
WHEREAS, based on the City Council’s thorough review of all the testimony, the proposed Project materials and consideration of the 2023 Addendum, including the Planning Commission’s recommendations and comment, the City Council hereby approves the General Plan Land Use Map Amendments to implement the Tropico TOD zoning.

NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Glendale as follows:

SECTION 1. The recitals herein above are findings incorporated herein and are relied upon as factual support for the approval of amendments to the General Plan Land Use Map.

SECTION 2. Pursuant to the California Environmental Quality Act, the City Council has considered the addendum to the 2018 certified South Glendale Specific Plan Final Environmental Impact Report (SCH No. 2016091026) prepared for the proposed Project (2023 Addendum); and SECTION 3. Based on these findings the City Council hereby adopts the amendments to the General Plan Land Use Map relating to the Tropico TOD Zoning and Objective Design Standards Project as set forth in the General Plan Land Use Map attached hereto an incorporated herein as Exhibit “A”.

Adopted this ____________ day of _____________, 2023.
______________________________
Mayor
Attest:
_________________________
City Clerk
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STATE OF CALIFORNIA )
) SS

COUNTY OF LOS ANGELES )
I, DR. SUZIE ABAJIAN, City Clerk of the City of Glendale, certify that the foregoing Resolution was adopted by the Council of the City of Glendale, California at a regular meeting of the City Council held on the ______________ day of _____________, 2023, and that same was adopted by the following vote:

Ayes:

Noes:

Absent:

Abstain:
____________________________
City Clerk
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EXHIBIT A
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ORDINANCE NO.

AN ORDINANCE OF THE CITY OF GLENDALE, CALIFORNIA, ADDING CHAPTER –

30.16 ENTITLED “TRANSIT ORIENTED DEVELOPMENT DISTRICTS”, AND AMENDING SECTIONS 30.10.010, 30.30.010, 30.30.020, 30.30.030, 30.31.020,

30.32.030, 30.32.040, 30.32.050, 30.32.070, 30.32.090, 30.32.171, 30.32.172,

30.32.173, 30.33.120, 30.33.140, 30.33.150, 30.33.180, 30.33.190, 30.33.200,

30.33.210, 30.33.215, 30.33.220, 30.34.090, 30.34.100, 30.34.120 OF TITLE 30 OF THE GLENDALE MUNICIPAL CODE, 1995, RELATING TO THE TROPICO TRANSIT

ORIENTED DISTRICT ZONING AND OBJECTIVE DESIGN STANDARDS PROJECT (CASE NO. PZC-0007-2023)
BE IT ORDAINED BY THE COUNCIL OF THE CITY OF GLENDALE:

SECTION 1. A new zoning chapter, 30.16, entitled “Transit Oriented Development Districts”, is hereby added to the Glendale Municipal Code, 1995, as follows:

Chapter 30.16 Transit Oriented Development (TOD) Districts

30.16.020 TOD District Land Uses and Permit Requirements

30.16.030 TOD District General Development Standards

30.16.040 TOD District TOD District Additional Development Standards

30.16.050 TOD District Site Planning

30.16.060 TOD District Massing and Scale

30.16.070 TOD District Architectural Elements

30.16.080 TOD District Open Space and Landscaping

30.16.010 TOD Purpose.

A. TOD I (Transit Oriented Development I) Zone. The Transit Oriented Development (TOD)-I district is the City’s historic industrial base and a growing mixed-use and residential neighborhood generally located between the westerly border of the City and the Brand Boulevard of Cars and the easterly border of the City, south of Cypress Street, and within a five-minute walking distance of the Glendale Transportation Center. The primary intent of the TOD-I district is to facilitate diverse employment options and a range of housing opportunities – compatible in scale and form with a pedestrian oriented public realm and accessible to Tropico’s high quality public transportation offerings, and walkable neighborhoods at densities up to 100 units per acre.

B. TOD II (Transit Oriented Development II) Zone. The TOD-II district builds on the goals of TOD-I, and includes hospital uses and neighboring properties east of Central Avenue, south of Los Feliz Road, west of the Brand Boulevard of Cars and north of Cerritos Avenue. The primary intent of this zone is to allow for future hospital expansion that includes building heights up to 200 feet and encourages uses which support the hospital, such as medical offices, treatment facilities, and 342 of 487

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special needs housing, as well as residential development at densities up to 100 units per acre.

30.16.020 TOD District Land Uses and Permit Requirements.

A. Permitted Primary Uses and Structures. No building, structure or land shall be used and no building, structure or use in the Transit Oriented Development districts shall be erected, structurally altered, enlarged, or established except the following permitted uses, buildings and structures identified with a “P” in Table 30.16.020-A.

B. Conditional Uses and Structures. The following uses and structures identified with a “C” in Table 30.16.020-A may be permitted in the Transit Oriented Development districts subject to approval of a conditional use permit (Chapter

30.42). The development standards of this zone shall apply except as otherwise provided herein.

C. Administrative Uses and Structures. The following uses and structures identified with an “A” in Table 30.16.020-A may be permitted in the Transit Oriented Development districts subject to approval of an administrative use permit (Chapter

30.49). The development standards of this zone shall apply except as otherwise provided herein.

D. Temporary Uses. Temporary uses (identified with a “T” in Table 30.16.020-A), allowed subject to approval and compliance with all applicable provisions of this Zoning Code.

E. Permitted Accessory Uses and Structures. Accessory uses, buildings and structures shall be permitted in zones identified with a “P” in Table 30.16.020-A.

F. Wireless Telecommunications Facilities. Wireless telecommunications facilities, identified with a “W” in Table 30.16-A, may be permitted subject to the approval of a wireless telecommunications facility permit as set forth in Chapter 30.48 of this code.

G. Standards for Specific Uses. Where the last column in the following tables (“See Standards in Section or Chapter”) includes a section number, the regulations in the referenced section apply to the use; however, provisions in other sections of this Zoning Code may apply as well.

Table 30.16.020-A

TRANSIT ORIENTED DEVELOPMENT DISTRICTS AND PERMIT

REQUIREMENTS

PERMIT REQUIREMENT BY
ZONELAND USE (1)(2)

TOD I TOD II
See
Standards in
Section or
Chapter
Accessory Buildings, Structures and Uses
Accessory dwelling unit (ADU), and/or junior
accessory dwelling unit (JADU) on a lot developed
with one residential dwelling unit
P P 30.34.080
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Table 30.16.020-A

TRANSIT ORIENTED DEVELOPMENT DISTRICTS AND PERMIT

REQUIREMENTS

PERMIT REQUIREMENT BY
ZONELAND USE (1)(2)

TOD I TOD II
See
Standards in
Section or
Chapter
Accessory dwelling unit (ADU), on a lot developed with
one residential dwelling unit P P 30.34.080
Accessory uses P P
Accessory buildings and structures P P
Antennas (pole type) and flagpoles P P
Carts (freestanding, non-motorized, portable type) P P 30.34.040 Dish antennas P P 30.34.050
Home occupation P P 30.45
Home-sharing P P 5.110
Reverse Vending Machines P P 30.12.040
Signs P P 30.33
Solar energy equipment P P 30.30.050
Institutional Uses
Hospitals P
Places of worship C
Schools, physical instruction P C
Schools, private C
Schools, private specialized education, and training P C Recreation
Arcade establishment P P
Billiard establishments P
Community gardens P 30.34.045
Gyms and health clubs P
Indoor recreation center C
Outdoor commercial recreation C
Private clubs and lodges C
Public dances P
Taverns C
Theaters P P
Manufacturing and Processing
Backlots/outdoor facilities – production C
Broadcasting studios and indoor support facilities –
production P
Heavy manufacturing, if existing prior to (DATE TBD) P P Laundries and dry cleaning plants, if existing prior to (DATE TBD) P P
Light manufacturing P(3)(4)
Medical and dental laboratories P P
Printing, publishing, and lithographic services P(3)(4) Research and development P(4)
Soundstages – production P
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Table 30.16.020-A

TRANSIT ORIENTED DEVELOPMENT DISTRICTS AND PERMIT

REQUIREMENTS

PERMIT REQUIREMENT BY
ZONELAND USE (1)(2)

TOD I TOD II
See
Standards in
Section or
Chapter
Warehousing P
Wholesaling, including wholesaling of alcoholic
beverages P
Residential Uses
Domestic violence shelters P P
Conversion of a live/work unit to entirely residential or entirely business use A
Emergency shelter C
Multiple residential dwelling units P(5) P(5)
Residential congregate living, Limited (subject to the
provisions of one residential dwelling per lot) P P
Residential congregate living, Medical P P
Residential congregate living, Non-medical P(5) P(5)
One residential dwelling per lot subject to the
provisions of the R-1250 zone P
Senior housing P(5) P(5)
Mixed-Use Developments
Live/work units P(6) 30.34.090
Live/work units with conditionally permitted uses C 30.34.090 Mixed-use development provided that all uses are
permitted in zone which the project is located P P
Mixed-use development where at least one use is
conditionally permitted C C
Retail Trade Uses
Alcoholic beverage sales A(8) A(8)
Automobile supply store P
Banquet halls C
Building materials, supplies, sales and service P
Christmas tree sales lots, when maintained between
November 1st and January 9th T T 5.44
Jewelry stores P
Liquor stores A
Nurseries and garden supplies P
Paint and wallpaper stores P
Pawnshops, if existing prior to (DATE TBD) P
Pharmacy P P
Pumpkin sales lots, when maintained between
October 15th and November 1st T T 5.44
Restaurant, counter service with limited seating P P
Restaurants, fast food P(7) P(7)
Restaurants, full service P P
Retail stores, general merchandise P P
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Table 30.16.020-A

TRANSIT ORIENTED DEVELOPMENT DISTRICTS AND PERMIT

REQUIREMENTS

PERMIT REQUIREMENT BY
ZONELAND USE (1)(2)

TOD I TOD II
See
Standards in
Section or
Chapter
Supermarkets P P
Vehicle sales, leasing and rental agencies, including
new and used automobiles, motorcycles, light trucks,
recreational vehicles and boats existing prior to (TBD), including a one-time expansion on the same lot of up
to 20 percent of floor area.

P 30.34.160
Expansion of vehicle sales, leasing and rental
agencies, including new and used automobiles,
motorcycles, light trucks, recreational vehicles and
boats existing prior to September 12, 2006, when
proposed expansion is on the same lot as the existing
facility and is greater than 20 percent of the floor area existing prior to September 12, 2006, or for any new
facilities on separate or non-contiguous lots.

C 30.34.160
Service Uses
Banks and financial institutions P
Body shops and painting booths, if existing prior to
(Date) 30.34.150
Business support services P
Day care centers A A
Equipment rental yards, if existing prior to (Date) P
Gas station P 30.34.020
Heating and air conditioning sales and service
(HVAC), if existing prior to (TBD) P 30.34.070
Hotels and motels P
Kennel, animal boarding and daycare P(9)
Massage establishment C 5.64
Medical and dental laboratories P P
Mortuaries and funeral homes A
Moving and storage services, if existing prior to (Date) P Personal Services P P
Pet grooming P
Repair and maintenance, consumer products P(4)
Tire stores, if existing prior to (Date) 30.34.140
Vehicle repair garage, if existing prior to (TBD) P 30.34.150 Office Uses
Contractors office and/or storage, temporary T T
Medical and dental offices P P
Office P P
Office, consumer services C
Veterinary offices, including hospitalization services P 346 of 487

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Table 30.16.020-A

TRANSIT ORIENTED DEVELOPMENT DISTRICTS AND PERMIT

REQUIREMENTS

PERMIT REQUIREMENT BY
ZONELAND USE (1)(2)

TOD I TOD II
See
Standards in
Section or
Chapter
Transportation and Communications Uses
Parking lot/structure facilities C P 30.32,

30.51.020
Utility and transmission facilities C C
Wireless telecommunications facilities W W 30.48
Key to Permit Requirements Symbol See Chapter
Permitted use P
Administrative use—Administrative use permit required A 30.49 Conditional use—Conditional use permit required C 30.42 Temporary use T
Wireless telecommunications facilities permit required W 30.48 Use not allowed
Notes:
(1) See Section 30.03.010 regarding uses not listed.
(2) See Chapter 30.70 for definitions of the land uses. (3) If gross floor area of the building is 10,000 sq. ft. or less and use is indoors; if greater than 10,000 sq. ft. and/or use is outdoors, a conditional use permit is required. (4) Requires a conditional use permit when combined in a mixed-use development which includes residential.
(5) When fronting San Fernando Road, Central Avenue, or Los Feliz Road, only allowed as mixed-use projects with commercial uses located along the street frontage as required in Section 30.34.100. (6) For lots having frontage along San Fernando Road, Central Avenue, or Los Feliz Road, manufacturing and processing uses shall not be on the ground floor fronting these streets. (7) No drive-thru facilities permitted.
(8) Supermarkets only require an AUP for on-site consumption of alcoholic beverages. CUP not required for wholesaling.
(9) Not to be located nearer than 200 feet to the R1, R1R, ROS, R-3050, R-2250, R16-50 and R-1250 zones if use includes outdoor facilities.

30.16.030 TOD District General Development Standards.

Table 30.16.030-A

TRANSIT ORIENTED DEVELOPMENT DISTRICTS GENERAL DEVELOPMENT

STANDARDS
Requirement by Zoning DistrictDevelopment Feature TOD I TOD II Minimum Lot Size Minimum lot area and width required for new parcels 347 of 487

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Area 10,000 square feet
Width 60 feet
Maximum Residential
Density
100 dwelling units per acre when not
abutting the R-3050, R-2250,
R-1650, or R-1250 zone; 87 dwelling
units per acre when abutting the R-
3050, R-2250, R-1650 and R-1250
zones
100 dwelling units per acre
Minimum Setbacks
Required (3) See Section 30.16.050.B.1 for setback exceptions Street Front and Street
Side
Public realm minimum setback of 12 or 15 feet, see Section 30.16.040 (TOD District Site Planning)
Interior None
Distance Between
Dwellings N/A
Maximum Height Limits
(1), (2), (3) Buildings
and Structures
60 feet 200 feet
Landscaping
See Section 30.16.070.A (Publicly Accessible Open Space Standards); Also see Sections 30.16.040 (TOD Site Planning) and 30.16.070.B (Residential Open Space Standards)
Fences and Walls See Section 30.16.060 (TOD District Architectural Elements) Rooftop Equipment See Section 30.16.060 (TOD District Architectural Elements) Lighting See Section 30.16.060 (TOD District Architectural Elements) Trash Collection Areas See Section 30.16.060 (TOD District Architectural Elements) Parking and Loading As required by Chapter 30.32 (Parking and Loading); Also see Section 30.16.040 (TOD District Site Planning) Design Review As required by Chapter 30.47 (Design Review) Notes:
(1) Enclosed or screened rooftop equipment not exceeding five feet in height above the roof of a building shall not be computed as part of the height of the building. Elevator shafts and rooftop stairwells not exceeding 15 feet in height above the roof of a building shall not be computed as part of the height of the building. See Chapter 30.70 (Definitions). (2) For exceptions to height limits for wireless telecommunications facilities, see Chapter 30.48 (Wireless Telecommunications Facilities Permits).
(3) For setback and height requirements related to solar energy equipment, see Section 30.30.050 (Solar Energy Equipment).

30.16.040 TOD district additional development standards.

A. Limitations and exceptions to permitted uses and structures. Notwithstanding any other provisions of this chapter, the following limitations shall apply to the conduct of any use permitted in the TOD districts as applicable:

1. All uses except outdoor eating areas, parking, growing plants, cut flowers, Christmas tree lots, pumpkin sales lots, incidental or temporary uses, vending machines (vending machines shall not include coin-operated amusement devices, rides, scales, or similar devices), and provision and storage of shopping carts, subject to specific standards contained within this chapter, backlots/outdoor facilities (production), car washes, incidental or temporary uses, service stations, storage yards, vehicle storage or display, tire store uses, 348 of 487