Agenda packet — Hollister City Council, December 19, 2022 (part 3 of 3)

e-PlanSoftPartna
Velosimo Partner
Support Package Options
SLA that meets the Agency's [xpectations
Produ ct Governance
fnterpr1se Solutions and Architectural Services
Experienced Support Team
Project leadership
Silver Lining SolutiOns LLC. contact: [email protected]
Cu s tomers l\tiatteT
"Silver Lining Solutions LLC is
the best Accela partner we
could hnve chosen . 111eir work
is always top notch, and they
always find a ~ ny to make
even the strangest requests
happen . I recommend Silver
Lining Solutions to any
organization lo oking for .:m
Accela partner."
-Timika Hite , IT l\1anager
720.789.1122

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SLS
Siln-i-l .l l lllH~ Sc ,!11l1c HI~ I .I .(·
SLS Services and Maintenance Program
Key Offerings
Silver Lining Solutions is one i:;f Acee/o's original ce,tijit'd Partners with over 12 years of platform experience.

We offer support and solutions that are unmarched bya11y other Acee/a partner. Our team can provide platform support for everything including system setup, Jro party interfacing, report writlng, anafysis, configuration, scripting. project management, digitization, etc These offerings are included in any package selected!
Issue and Defect Management
A key e xpecraticn for ongo11g support.is a rellab:e
and experi erced ream that can acidre!.'>.
• Triage
• Pnoritizanon
• Researrn and Categori !at1on
Con lg/ Automation J;e.solinion
• System Platform Defect lanagement
SlS offers a ream rharwn address a// ospeCrs of issueano defect managemenr,!nsuring vou haw!:peare of mind.

Data Migration
Enterprise !mp 1ementat1cns may eKpefience post-
production dara conversion needs:.
• lclentifica~ion of newdara to import
Addioor,al data cfearu;ing
• Newdati! relationshioreq.iirements
SLS has been immer;ed in rhe data ron versioo ream,
undersrands rh e cools availab/,:, and can exrcnd dare
migration needs bcyor.d Che rco,•s-cap abiliries.
@ Small Project Execution
As the Agency cor,tinu ES to grow and adopt new
b usirie55 rules and pofideS, sma ll.focused projea;
will likely !le initiated to meet new business
needs.

The SLS !com has a ream with robusrexperience and
skil/sers rhanviH ensure rharrl!ese profects are sucressjul.

Thisservtccs and main renonce program is designed to
easfly acrommodore rliese needs wirh in rhe scope of 1he offering.

Business Ana l ysis
0-:-erthe 1,re ofa system. an Agency w,11
experience the needw add. med if!,•. enhance . and
purge business pr.::x:esse:;_
SLS plr:rfom, experrs ron rake ,he i'eod in rrtenrifi;,ngnew busmt:ss reqwrements. ai'igning chese tcquirementswi r/1 p faifarm capabilflieand strengms. andthen implementing me ro njig urar,on and bU5im,ss au rormtioo required to meer cne objectiv es.

Product Governance
Successru managemEmofenterprise platforms
demand a rigorous and we~·defined p ocess.
• Upgrade policy and plan
• Prioritization and orocess for mod1fi::aticris
• Te;;ring end QA proce;s
• Erwircr,mem Synchronizaticn
SLS envisions a partnership with the A gene,' ro dc-ve/op and imp/emem a produa:govemance srrareg J' thatensures
plarformstabi/iry and prcdicta b:7/ty. ~ System Architecture and Design V Continued gro,,,m with the Accela pla.fonn will requirerhe Cclreful plan ring of new .si,•stem and
server demand._
HavingrM SlS teamcollabororewirn rhc>Agenqr
Jeadeuh1p teamwJ// pro(Jucepasitr~ imporafor~-ysum
conlinuily while redudngthe risJ.sfarnew pro jeer
co/Jisions.

Si lver Lining Solut ions UC. contact: e [email protected] 720. 789.112 2 P a g e I 41

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SLS Services and Maintenance Program
Extended Offerings
Silver Lining Solution5 is committed to ensuring that the services afld support provided to the Agency meets ond exceeds e)(pectotion s. To do this, we offermany extended services that can rnake o tremendous diffe rence.

Here are som e examples of extended offerings that ore likely to be useful. Furthermore, if the Agency identifies any platform issues or enhancement n-?eds, the SIS teom is you r partner and eager to help.

Medium and La rge Project Exe cution
Addi g ne w b usi ness-fu rction r-, si gni fica nt
overh aul;; of t he ;;ystem , and e,·er . t he addition of n ew age ncies will reqlir e mor e d edic.m:d
r e sources and plann ir.J.

The SLS ream has rabus:rexpetfenci: ana sWl!:ers ,,'lat wi,'J er>sure char chc:se projee'.s ore ,o.Jcx-es.sful Tnis serv ices and mainienance progrr:i,'1; is designed to eosi/;-acC\.,.'r.modorc mes e 11 eeds wicJiin rhe scooe of,t;e offering. ~ Proj e ct Governance V Srak e holde r,a n d Agen cy l eacer~ip d em anc! acc o u nta bi!ity a nd overs igh: to emu re tll at cr itica. fnitiatJVo::5 are p r o perl y eY.eCL1ed.

SLS panfcrp arionin the: ga1remance proc::5s can nelp
jac!/itore ch edism'bcrrion ojp/atform rapalilirieS .
reasonable pr oje.::r. exvecrarions, anrt ossisr.vftil resourcing and olher poreno·a1 ris.f<s.

Ti e r 1 & 2 Ov e rflow Assi~ta nce
It i5 ide al to have the Agtn cv h3ndleTie r 1 and 2
supporrneeds. Thoughlt,e se ,up!X)rtn eeds ar e
often straightfo r ward and 5irnp!e, the line
bet•,•,~f:~ nmwp e of rupoor::canot.:en t •c
blurre d.

The ~LS t eam srancis reo d y ro h elp wirh 1Ssuesregardless o_( wher,~erthey are deemed Tier 1, 2, 3, ar higher! No one wan[S ro debare issue cricicoiir/ orownersniv when rhey sfm.oly need help
Silver Lin ing Solut ions LLC. contact: eric@ SLSgov.com 720.789.112 2 Pa g e I 42

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SLS
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Software Support Services
Service Level Agreement
Silver Lining Solutia s, LLC ("The Company") agrees to provide software support services to The Agency ( "The Client") with respect to The Client's on-pre misesAccela Civic Platform, Velosimo, and e-PlanSoft solution during each calendar.

Upd:1te::/:\'otic e,
This Service Level Agreement may be amended by The Company, in its discretion, but only aft-er providing thirty (30} day notice. Notices will be sufficient if provided to a user designated as an admi istrator of your account by email to the registered email address provided for the administrator(s) for The Client's account.

This Service Level Agreement cannot be amended or modified without a written signature o paper by both parties agreeing to the change. Notices will be sent by Certified niail, Return Receipt Requested, postage prepaid and will be deiemed received three (3) days after the date of deposit in the US mail.

SlA Exclusion of development, and test environments
Sandbox, Development, Test, and other non-production environments are expressly excluded from this or any other service level commitment.

Se r ,i ce Support Level::
1" level Support:

First Level Support will be administered by The Client. Primary User contact and interactio n will be facilitated by The Client's support Staff. If The Client's First Level Support sraff are unable to resolve the issue, they will engage The Client Second LevelSupport staff. 2nc1 Leve I Support:

Second Level Support will be administered and facilitated by The Client's Second Level Support staff. Second Level support staff will have a greater understanding of the software and business processes to enable issue resolution. Second Level Support staff will be able to engage The Company's Support Staff, Online Self Support, and incident handling mechanisms when issue root-cause or resolution cannot be provided by The Client's support staff.
3rd Level Support:

The Company will provide Third Level Support services. All issues will be reported via The Company's Online Self Support system. The Company will work to resolve issues according to the Incident Handling and ncket Triage processes defined below. At times, The Company may need to involve software vendor support leveraging The Client's existing software support or warranties. In such cases, The Company will act as the lead for all Ticket triage and resolution working with vendors assigned by The Client as requested by The Company· support staff.

Silver Lining Solutions UC. contact: eric(@SLSgov.com 720. 789.1122 Pa ge 143

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Software Support Services
Service Level Agreement cont.

Client support is available Monday-Friday's from 7am -6pm Local Agency nme, exduding the following holidays:
c New Year's Day, Martin Luther King Jr. Day,
o Washington's Birthday,
o Juneteenth,
:i Labor Day,
o Memorial Day,
o Indepe ndence Day,
o Columbus Day,
~ Veterans Day, o Thanksgiving Day and Day After,
:: Christmas Day through New Year's Day.

I.iv e--Pr o ducrion Incide-nt Handling -Scandard :3upporr The fol lowing i ncident hand li ng and time frames are applicable to live-production en,vironments only. The Client will designate personnel who will interface with The Company's Client Support Staff.

1. Online Self Support: The Company will provide to The. Client at no expense an Online Self Support Site where The Client may resea rch issues and questions, reportmaint<."nance incidents and receive information regarding Ge neral System Support Notices.

2. Incident Handling: The Company will provide an incident handling mechanism for The Client mainte nance requests. The incident handling process will include the following:
a. Access to the online ticketing system.
b. All support tickets and bug reports will be recorded in t he ticketing system. c. The Company will only respond to incidents reported via the on line ticketing system. d. The Client will receive an e-mail with the assigned t ick et number. e. Priority and Severity will be determined by the problem based upo n the definitions below.

3. Ticket Triage : TI ck et Triage defines the priority ass igned to a specific sup port request which therefore sets the order, timing, and level of effort in resolving a case:

Silver Lining Solutions LLC. contact: [email protected] 720.789.1122 P age 144

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Accela Civic Platform Implementation Services SOW carahsoft . 5eftrity
Le vell·
Critical
Level 2 •
Hith
Level 3 •
Medium
Level~.

LOW
SLS
Software Support Services
Service Level Agreement cont.

Dfteriplion, of severity 11aspon1a nme MJDlutiann-
llSUi! occurring on production The COmpan ·,·willrespond Upon confirmation ofrue i pt, TIie >';stem prev<inlint; busin= wi th confirmation of company begins continucus w o rk on operations. Users are prevented receipt of incident. the problem and. will pU't forth the from w or~ing with no reasonable
follow-up wil l be pro~ided
effort to pro vi de a work;iro und, fix, or
wo rka round . estimated completion date within 72
via the t icket system .r,d hours after the _problem has been emai eaery 60 minutes. d iagno!<!d and /or rep licated or
providM thMe is an client
representative. ava ilable to assist with
issue diagnosi s and test ing du ring the
resolution orocess_

1.1sue occurring on productio n The com pan,• wil I respond upon co nfirmat ion ofrect:i pt, The S'pstem, impacting busineiS but with confirmation of company will put forth the best effort not preventing business receipt oHncident. to pro11ide a workaround or fi x or operations. users are impacted, Follo w-up will be pro~ided estimated completion date wi thin 14 b u t ab le to proceed w ith• business days after the problem his re il.lOnable w or bround. via the ticket system e very been diagnosed and/or replicated. 24hours. issue causing"' part ial o r ncn-'!'he Compan;•will re.spend upon confirmation of recei pt, The critical loss of funct ionalit•; or with confirmation of Company 'Nill put forth the best effort inconvenience on production receipt of incident. to provid-1! a wo rkuo und or ~x or S)"stem . Users are able to follo w-up will be pro·,ided estimated c·ompletion date within 21 pro cud w ith a reason able business da~·s alter the problem has workaround. vi a the ticket syste.m every been dia,nosed in d/or rep licate.d . 3 business da·,s .
issue occurring on non-ihe c ompanpvill respond Resolution fort he issue may be production s·p'Stem ; also, a with confirmation of released a.s a patch set o r be question, comment, feature receipt of incident. incorporated into a futu re rele.ue of re quest, ·documentation issue Foll ow-up will be pros ided the product . or other non-impacting issue.
via the ticket s1.nem every
5 business davs.

NOTE.: The Company may not be able to resolve all issues without third party software vendor(s) involveme nt. In such cases The Company will act as a Lead Liaison with ide ntified vendors involved and provide updates as defined above within t he limits of any SLA agreements The Client may have with third party software vendor{s).

Silver Lining Solutions U.C. contact: [email protected] 720.789.1122 P a g e I 45

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SLS
SLS Yearly Subscription Support Packages
Silver Gold Platinum
Monthly labor hours included in plan 40 hours 80 hour s 120 hours Additional labor hours planned $180.00 / hour 5175.00 / ho rJr $170.00 / hour Utreaterthan 30 dav notice}
Additional labor hours burst $195.00 / hour S185.00 / he r r $180 / hour (less than 30 days notice)
Additional labor hours emergency $220.00 / hour 5220.00 / hour $220.00 / hour (less than 36 hours)
Standard support hours 7am to6pm 7a to€pm 7am to6pm
Monday thru Friday Monday t hru Fr i::l ay Monday thru Friday Extended support hours 1.SX l.5 X 1.SX
rate increase
Package Cost $86,400.00 $168,CO0.OO $244,800.00
(before additional labor requests)
* Package rates are based on a yearly subscri ption.
* Subsc ription payment due upon contract execut ion.
* If CustomerneedsSL.S to get di rect sup port from Accela, or any other 3rd Party (Customer does not want to do it through their own maintenance/support contract) t hen this rate will be based on the actual costs incurred.
* Work such as system upgrades that mandate non-working hours will not be subjected to the extended support hours rate increase.

Silver Lining Solutions LlC. contact: [email protected] 720.789.1122 P a g e I 46

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Appendix B: Velosimo Support and Maintenance
Agreements
For this project, Silver Lining Solutions has included interface connectors that are provided by Velos i mo for the following enterprise solut ions :
,-Accela Civic Platform/ Laserfiche
,... Accela Civic Platform/ Bluebeam
,-Accela Civic Platform/ Tyler Cashiering
These adapters are provided as Platform as a Service (PaaS). The Support and Maintenance Agreements are found here :
,, Support and Maintenance Agreement: http s://w ww .ve l o sl mo .com/m smp-1 ,-Subscription Agreement: http s://www .velos i mo .com/msa -1 Page I 47

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Appendix C: Accela Premium Citizen Experience
-Open Cities
The following information provides details regarding the implementation of the Citizen Portal Deliverables for Accela and Tasks OpenCities
OpenCities Deliverable 1: Collect asset such as logos and images Design and Configuration Create and review analytics report Departmental Portal Page & Theme Light Design Review
Accela Deliverable 1: Branding and Data Premium Citizen Experience integration consulting Design, Configuration, & Accela Integration training and consultation Training
OpenCities Deliverable 2: Content Publisher training
Training & Handover OpenCities Help Center 24 x 7
Open Forms training
Site Administrator training
Deliverab l e OCl : Design a n d Configuration -
Open Cities
In this deliverable the SLS project team and the client will share assets and work to align and deliver a navigation, look and feel that reflects the spirit and goals of the Agency while leveraging the best practices for effective site layout and design .
; Design Values/ Asset Collection -Client works with SLS to secure assets such as logos and images along with any existing style guides.
, Create/Review Analytics Report -Client provides access to existing Google Analytics and any data collection that has been ongoing, and the SLS team will assess analytics for the current site and incorporate findings for each service into a Digital Services Inventory. , Departmental Portal Page & Theme Light Design Review -The SLS project team will present up to two options for the site design and layout based on the assets and intentions shared in the Design meeting.

This will coincide with up to three (3) iterations of Light design . Agency will provide feedback on each iteration . Discussion of who should be included in the design review is at the discretion of the City , but is it highly recom mended to include those Agency staff responsible to addressing routine citizen engagement and Accela admins.
, Design Finalization -Once the designs are skinned onto a published Premium Citizen Experience powered by OpenCities instance , content publishing/migration can immediately begin . The outcome will be a Theme under Theme Management. The Agen cy is responsible for content creation.

Deliverable OC2: Design , Configuration, & Training -
Acce l a
Accela Premium Citizen Experience Branding and Data Integration Configuration -Configuration will be done any global or module settings in ACA. Specifically, the global settings will include configuration of the "Site Brand Builder" section. Standard choices will be configured as part of the branding integration. Up to two service workflow integrations will be made by the Accela team as a training exercise for both the branding and data integration . The API keys and URLs will be made in the ACA global settings section, ''Third Party Data Integrations" Page I 48

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Accela Civic Platform Implementation Services SOW carahsoft . and Open Forms settings to allow the data integration . Login/Logout settings will be made with copies of the necessary scripts .

Integration Training-Training the core components of the Accela Citizen Access integrations features.

Accela Data and Branding Integration Training -Accela will provide one (1) hour remote training session to the Agency Accela administration team on how to administer the integration features of the Premium Citizen Experience powered by OpenCities. This will empower the Agency to create their migration checklist to move their Accela non-production configuration to Accela production when they are ready to publish the OpenCities platform content .
• Enabling the Branding integration
• Service page workflow integrations
• Import of sample Landing, General/Embed, and Service Pages o One Landing page per Accela Solution
o General/Embed pages for Manage my Records and Search Records o Two services pages per Accela Solution for two Civic Application record types o Creation of any additional pages and design of those pages are the responsibility of the agency . • Sharing of sample forms for Accela Civic Applications related to the data integration for two record types to be copied into Agency Open Forms inst ance
o Creation of any additional forms and design of those forms are the responsibility of the agency . • Enabling the data integration
• Logan/logout setup
Deliverabl e OC3: Training & Handover -Open Cities
Given the current COVID-19 pandemic, SLS is currently providing all training and consultation remotely, depending on the status of the situation at that time and the comfort level of the Agency .

The Premium Citizen Experience powered by OpenCities is designed to be intuitive enough for anyone in the Agency to effectively create and maintain beautiful and well-architected web pages. We make sure that there is comfort with the platform by providing a four-step approach :

1. Content Publisher Training -Detailed below, this training introduces the product and sets the foundation for experimentation and mastery . Up to 20 people per remote training session.

2. Site Administrator Training-By training and supporting key staff members to have a deeper und e rstandin g or OpenCities product capabilities, we assure that SME's at the department level are well supported internally. Up to 15 people per session.

3. OpenForms Publisher Training -Staff responsible for creating and editing forms will be trained on the functions of how to build a beautiful, accessible, and functionally rich form using our drag and drop editor.

They'll learn to set up smart logic on fields, build notifications and confirmation mes sag es, apply pre -built them es, and construct cal cul ations . Up to 15 people per session.

4. OpenCities Help Center 24 x 7 -An introduction to the online OpenCities Help Center, which houses full documentation with screenshots and reference materials , video training, updates on the most recently released features and how to use them. Provide the Agency access to our online documentation and Page I 49

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Accela Civic Platform Implementation Services SOW carahsoft. training portal means that everyone can reference "how to" guides and other training materials whenever they are needed.

Pa g e I 50

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~Accela

ACCELA SUBSCRIPTION SERVICES AND

SUPPORT AGREEMENT

UNDER GSA MAS
THIS ACCELA SUBSCRIPTION SERVICES AND SUPPORT AGREEMENT ("AGREEMENT") APPLIES ONLY IF THE CUSTOMER IS AN EXECUTIVE AGENCY OF THE U.S . GOVERNMENT, OR OTHER ELIGIBLE ORDERING ACTIVITY UNDER THE GSA MULTIPLE AWARD SCHEDULE ("MAS"). THE AGREEMENT AND ALL TERMS AND CONDITIONS THEREIN ARE

INCORPORATED INTO ANY ORDER ISSUED BY CUSTOMER OR SCHEDULE HOLDER ON BEHALF OF CUSTOMER UNDER THE MAS. IF THE CUSTOMER IS NOT AN EXECUTIVE AGENCY OF THE U.S. GOVERNMENT OR AN ELIGILBLE ORDERING

ACTIVITY (EXCLUDING STATE AND LOCAL GOVERNMENT ENTITIES), THEN THE ACCELA SUBSCRIPTION SERVICES TERMS AND CONDITIONS AT HTTPS ://WWW .ACCELA .COM/TERMS/ APPLY.

1. DEFINITIONS

1.1. "Accela Systems" means the. information technology infrastructure used by or on behalf of Accela in performing the Subscriptions Services , including all computers, software (including but not limited to Accela Software), hardware, databases, electronic systems (including database management systems), and networks, whether operated directly by Accela or its third party suppliers.

1.2 . "Aggregate Data" means data and information related to Customer's use of the Subscription Services, including anonymized analysis of all data processed in the Subscription Services, that is used by Accela in an aggregate and anonymized manner, including compiling statistical and performance information related to the provision and ope r ation of the Services.

1.3 . "Authorized User" means one named employee contractor or agent of Customer (identified by a unique email address), for whom Customer has purchased a subscription to the Subscription Services and who is authorized by Customer to access and use the Services under the rights granted to Customer pursuant to this Agreement.

1.4. "Consulting Services" means packaged or time and materials consulting, rev iew, training or other services (but excluding Subscription and Support Services) delivered by Accela to Customer pursuant an Order, a current description of the currently available Consulting Services Description & Policy is available at www.accela .com/terms .

1.5. "Customer" means an "Executive Agency" of the U.S. Government as defined by the General Services Administration, or other Eligible Ordering Activity as set forth in the Order .

1.6. "Customer Data" means the content, materials, and data that Customer, Authorized Users, and External Users enter into the Subscription Services . Customer Data does not include any component of the Subscription Services, material provided by or on behalf of Accela, or Aggregate Data .

1.7 . "Documentation" means the then-current technical and functional user documentation in any form made generally available by Accela for the Subscription Services .

1.8. "Eligible Ordering Activity" means an agency or activity this is specifically authorized under the General Services Acquisition Regulations ("GSAR" 552 .238-78) to place an Order to be issued under a GSA Schedule Contract.

1.9. "External Users" means third party users of the Subscription Services that access the public facing interfaces of the Subscription Services to submit queries and requests to facilitate communications between such third party and Customer.

1.10. "Intellectual Property Rights" means patent rights (including, without limitation, patent applications and disclosures), copyrights, trade secrets, know-how, and any other intellectual property rights recognized in any country or jurisdiction in the world.

1.11. "Order" means the order form or other mutually acceptable document fully executed between (i) Customer and Schedule Holder where Customer is purchasing Subscri ption Services and Support Services through a Schedule Holder, or (ii) Customer and Accela, where Customer is purchasing Software and Support Services directly from Accela, that references and incorporates this Agreement, and in either case is subject to acceptance as set forth in Section 3 (Order and Payment Terms).

1.12. "Schedule Holder" means the entity holding the GSA Schedule or other prime contract under which the Customer has placed its Order.

1.13 . "Service Availability Policy" means the service availability and security polices located at www.accela .com/terms .

1.14. "Subscription Services" means the civic administration services, comprised of the Accela System, Software, and Support Services, to which Customer may license access to in accordance with the terms herein .

Accela Rev 20190821

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1.15. "Software" means any software (including client software for Authorized Users' devices) and Documentation that Accela uses or makes available as part of the Subscription Services.

1.16 . ''Support Services" means those technical and help services provided by Accela in accordance with the Support Services Policy located at www .accela .co m/terms.

1.17. "Subscription Period" means the duration of Customer's authorized use of the Subscription Services as designated in the Order.

2. USAGE AND ACCESS RIGHTS

2.1. Right to Access. Subject to the terms and conditions of this Agreement Accela hereby grants to Customer a limited, non-exclusive, non-transferrable right and license during the Subscription Period, to permit: (i) Authorized Users to access and use the internal and administrative interfaces of the Subscription Services in accordance with the Documentation to support Customer's internal business purposes and (ii) its External Users the ability to access and use the publicly available interfaces to submit requests and information to Customer . Each instance of the Subscription Service shall be provisioned with the amount of storage set forth in the Order and additional storage may be purchased at the then current rates.

2.2 . Support Services & Availability. During the Subscription Period, Accela shall provide to Customer the Support Services specified in the Order and shall make all commercially reasonable efforts to attain the service levels as specified in the applicable policies. The remedies set forth in the Support Services & Service Level Policies are the sole and exclusive remedies for any breach of the services level. Customer grants Accela a royalty-free, worldwide, transferable, sub- licensable, irrevocable, perpetual license to use or incorporate into its software or services any suggestions or other feedback provided by Customer or Authorized Users relating to the operation or features of the Subscription Services.

2.3 . Consulting Services . Customer may purchase Consulting Services from Accela by executing an Order for such services. All prices are exclusive of travel and expenses, which will be invoiced at actual cost, without markup, and will comply with the Federal Travel Regulations (FTR) which can be found at: https :// www.gsa .gov/po licy- regu lat ions/regulat io ns/federa l-travel -reg ulatio n-ftr or as otherwise agreed in the applicable Order. If applicable, one Consulting Services day shall be equal to eight (8) hours.

2.4. Restrictions on Use. Customer shall not, and shall not permit others to (i} use or access the Subscription Services in any manner except as expressly permitted by the Agreement, including but not limited to, in a manner that circumvents contractual usage restrictions set forth in this Agreement; (ii) license, sub-license, sell re-sell, rent, lease, transfer, distribute or time share or otherwise make any portion of the Subscription Services available for access by third parties except as otherwise expressly provided herein; (iii) use the Subscription Service in a way that; (a) violates or infringes upon the rights of a third party; or (b) store or transmit of libelous, tortious, or otherwise unlawful material or malicious code or viruses; (iv) create derivative works, reverse engineer, decompile, disassemble, copy, or otherwise attempt to derive source code or other trade secrets from or about any of the Subscription Services (except to and only to the extent such rights are proscribed by law}; (v) interfere with or disrupt the security, integrity, operation, or performance of the Subscription Services; (vi) access, use or provide access or use to the Subscription Services or Documentation for the purposes of competitive analysis, the development, provision, or use of a competing software, Saas or product or any other purpose that is to Accela's detriment or commercial disadvantage, (vii) provide access to the Subscription Services to competitors of Accela, (x) access or use components of the Subscription Service not licensed by Customer ; (viii} use or allow the use of, the Subscription Services by anyone located in, under the control of, or that is a national or resident of a U.S. embargoed country or territory or by a prohibited end user under Export Control Laws (as defined in Section 12.3); (ix) remove, delete, alter, or obscure any trademarks, Documentation, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from any Subscription Services; or (x} access or use the Subscription Services in, or in association with, the design, construction, maintenance, or operation of any hazardous environments, systems, or applications, any safety response systems or other safety-critical applications, or any other use or application in which the use or failure of the Subscription Services could lead to personal injury or severe physical or property damage.

2.5. Ownership. Accela retains all Intellectual Property Rights, including all rights, title and license to the Subscription Service, Software, Accela System, Support Services, Consulting Services, and Aggregate Data, any related work product of the foregoing and all derivative works thereof by whomever produced; provided however, that to the extent such materials are delivered to Customer as part of the Subscription, Consulting or Support Services then Customer shall receive a limited license, consistent with the terms of Section 2 to use such materials during the Subscription Period.

2.6 . Restriction of Rights. The Software is provided with "RESTRICTED RIGHTS." Use of the Software by Customer constitutes acknowledgment of Accela's proprietary rights in it. The Software is a "commercial item" under FAR 12.201.

Accela Rev 20190821

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Consistent with FAR section 12.212 and DFARS section 227.7202, any use, modification, derivative works, reproduction, release, performance, display, disclosure or distribution of the Software or Documentation by the Customer shall be governed solely by the terms of this Agreement and shall be prohibited except to the extent expressly permitted herein .

2.7. Customer's Responsibilities. Customer will (i) be responsible for meeting Accela's applicable minimum system requirements for use of the Subscription Services set forth in the Documentation; (ii) be responsible for Authorized Users' compliance with this Agreement and for any other activity (whether or not authorized by Customer) occurring under Customer's account, (iii) be solely responsible for the accuracy, quality, integrity and legality of Customer Data, (iv) use commercially reasonable efforts to prevent unauthorized access to or use of the Subscription Services and Customer Data under its account, and notify Accela promptly of any such unauthorized access or use, and (v) use the Subscription Services only in accordance with the applicable Documentation, laws and government regulations .

3. ORDER AND PAYMENT TERMS

3.1, All Orders are subject to this Agreement, except as required by applicable law or the GSA Schedule's Order of Precedence clause. Orders are not binding on Accela unless (i) this Agreement is expressly incorporated in each Order, and (ii) the Order is accepted by Accela. Orders for Subscription Services and Support Services are deemed accepted upon Accela delivery of the Subscription Services and Support Services set forth in the Orders .

3.2. Purchases Directly from Accela. Except as otherwise set forth in an Order, Subscription fees shall be invoiced annually in advance and such fees shall be due and payable on the first day of the Subscription .. Payments will be made and any interest on late payments will be paid in accordance with the Prompt Payment Act (31 U.S.C. §3901-07).AII other invoices shall be due and payable net 30 from the date of the applicable invoice . All Subscription fees are exclusive of any taxes, levies, duties, withholding or similar governmental assessments of any nature (collectively, "Taxes"). If any such Taxes are owed or payable for such transactions, they shall be paid separately by Customer without set-off to the fees due Accela. Customer is responsible for paying all Taxes associated with Customer's Subscription as permitted under FAR 52.212-4 (OCT 2018) Contract Terms and Conditions -Commercial Items, Taxes (Alternate II -JUL 2009) (FAR Deviation -) and GSAR 552 .212-4 (w)(l)(x) Contract Terms and Conditions -Commercial Items, Taxes (MAY 2015) (Alternate II -JUL 2009) (FAR Deviation -FEB 2018).

3.3. Purchases from Schedule Holder. To the extent that Customer has purchased any Subscription Services or Support Services through Schedule Holder, subject to these terms, any separate payment arrangements and terms shall be exclusively through such Schedule Holder, and Accela is not a party to such transactions . Accela's sole obligations are set forth herein. Customer is responsible for paying all Taxes associated with Customer's Subscription as permitted under FAR 52.212-4 {OCT 2018) Contract Terms and Conditions -Commercial Items, Taxes (Alternate II -JUL 2009) (FAR Deviation -) and GSAR 552 .212-4 (w)(l)(x) Contract Terms and Conditions -Commercial Items, Taxes (MAY 2015) (Alternate II -JUL 2009) (FAR Deviation -FEB 2018).

4. CONFIDENTIALITY. As used herein, "Confidential Information" means all confidential information disclosed by a one party to this Agreement to the other party of this Agreement whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. However, Confidential Information will not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the disclosing party, {ii) was known to the receiving party prior to its disclosure without breach of any obligation owed to the disclosing party, {iii) is received without restriction from a third party without breach of any obligation owed to the disclosing party, or {iv) was independently developed by the receiving party. Each party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) not to disclose or use any Confidential Information except as permitted herein, and {ii) will limit access to Confidential Information to those of its employees, contractors and agents who need such access for purposes consistent with this Agreement and who are bound to protect such Confidential Information consistent with this Agreement . The receiving party may disclose Confidential Information if it is {a) compelled by law to do so, including under any provisions that require the Customer to disclose information under the Freedom of Information Act, 5 U.S.C. §552, and any order by a United States Federal Court, and (b) pursuant to proper requests for such information from the United States Government as permitted by law, regulation or policy (e.g., disclosures to Congress, auditors, Inspectors General, etc.); provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's request and cost, to contest, limit, or protect the disclosure.

5. CUSTOMER DATA

5.1. Ownership . Customer reserves all its rights, title, and interest in and to the Customer Data . No rights are granted to Accela hereunder with respect to the Customer Data, except as otherwise set forth explicitly in Section 5.

Accela Rev 20190821

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(i) Usage. Customer shall be responsible for Customer Data as entered in to, applied or used in the Subscription Services. Customer acknowledges that Accela generally does not have access to and cannot retrieve lost Customer Data .

Customer grants to Accela the non-exclusive right to process Customer Data (including personal data) for the sole purpose of and only to the extent necessary for Accela : (i) to provide the Subscription Services; (ii) to verify Customer's compliance with the restrictions set forth in Section 2.4 (Restrictions) if Accela has a reasonable belief of Customer's non- compliance; and (iii) as otherwise set forth in this Agreement. Accela may utilize the information concerning Customer's use of the Subscription Services (excluding any use of Customer's personal data or Customer's Confidential Information) to improve Subscription Services, to provide Customer with reports on its use of the Subscription Services, and to compile aggregate statistics and usage patterns by customers using the Subscription Services .

5.2 Use of Aggregate Data. Customer agrees that Accela may collect, use, and disclose Aggregate Data derived from the use of the Subscription Services for industry analysis, benchmarking, analytics, marketing, and other business purposes . All Aggregate Data collected, used, and disclosed will be in aggregate form only and will not identify Customer, its Authorized Users, or any third parties utilizing the Subscription Services .

6. WARRANTIES AND DISCLAIMERS

6.1. Accela Subscription Services Warranty. During the Subscription Period, Accela warrants that Subscription Services shall perform materially in accordance with the applicable Documentation . As Customer's sole and exclusive remedy and Accela's entire liability for any breach of the foregoing warranty, Accela will use commercially reasonable efforts to (a) repair the Subscription Services in question; (b) replace the Subscription Services in question with those of substantially similar functionality; or, after making all commercially reasonable attempts to do the foregoing (c) terminate the applicable Subscription Services and refund all unused, prepaid fees paid by Customer for such non- compliant Subscription Services .

6.2 . Consulting Services . For ninety (90) days from the applicable delivery, Accela warrants that Consulting Services shall be performed in a professional and workmanlike manner. As Customer's sole and exclusive remedy and Accela's entire liability for any breach of the foregoing warranty, Accela will use commercially reasonable efforts to (a) re-perform the Consulting Services in a compliant manner; or, after making all commercially reasonable attempts to do the foregoing (b) refund the fees paid for the non-compliant Consulting Services .

6.3. Disclaimers . EXCEPT AS EXPRESSLY PROVIDED HEREIN, ACCELA MAKES NO WARRANTY OF ANY KIND, WHETHER

EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING

ANY IMPLIED WARRANTY OF MERCHANTABILITY, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR NON- INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

6.4. Cannabis -Related Activities. If Customers purchases any Subscription Services for use with any cannabis related activities, the following additional disclaimers shall apply: Accela is considered a software service provider to its customers and not a cannabis-related business or agent thereof. In addition to the foregoing, Accela only retains Subscription Services fees of
this Agreement from its Customer for general software services, a state or local government agency, and does not retain these fees from any type of External Users . It is the sole responsibility of the Customer to offer state law compliant services, which may be coordinated and facilitated through the use of the Subscription Services . Accela makes no representations, promises, or warranties with respect to the legality, suitability, or otherwise regarding any third-party provider, including partners, and have no responsibility or liability with respect to services provided to Customer by such third parties .

7. INDEMNIFICATION. Subject to 28 U.S.C S16 (pertaining to conduct of litigation reserved to the United States Department of Justice), 28 U.S.C §1498 (pertaining to patent and copyright cases), and the remainder of this Section 7 (Indemnification), Accela will defend (or at Accela's option, settle) any third-party claim, suit or action brought against Customer to the extent that it is based upon a claim that the Subscription Services, as furnished by Accela hereunder, infringes or misappropriates the Intellectual Property Rights of any third-party, and will pay any costs, damages and reasonable attorneys' fees attributable to such claim that are finally awarded against Customer, provided that Customer provides (a) Accela notice of such claim as soon practical and in no event later than would reasonably permit Accela to respond to such claim, (b) reasonable cooperation to Customer, at Accela's expense, in the defense and/or settlement of such claim and (c) the sole and exclusive control of the defense, litigation and settlement of such claim. In the event that Accela reasonably believes, in its sole discretion, that such claim may prevail or that the usage of the Subscription Services may be joined, Accela may seek to (a) modify the Subscription Services such that it will be non -infringing (provided such modification does not materially reduce the functionality or performance of Customer's installed Accela Rev 20190821

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instance), (b) replace the Subscription Services with a service that is non-infringing that provides substantially similar functionality and performance, or, if the first two options are not commercially practicable, (c) terminate the remainder of the Subscription Period and refund any, pre-paid, unused fees received by Accela . Accela will have no liability under this Section 7 to the extent for any claims arising from (i) any combination of the Subscription Services with products, services, methods of a third party; a modification of the Subscription Services that were either implemented by anyone other than Accela or implemented by Accela in accordance with Customer specifications (ii) any use of the Subscription Services in a manner that violates this Agreement or the instructions given to Customer by Accela; (iii) a version of the Subscription Services other than the current, fully patched version, provided such updated version would have avoided the infringement; (iv) Customer's breach of this Agreement. THIS SECTION 7 STATES THE ENTIRE OBLIGATION OFACCELA

AND ITS LICENSORS WITH RESPECT TO ANY ALLEGED OR ACTUAL INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS RELATED TO THIS AGREEMENT.

8. LIMITATION OF LIABILITY

EXCEPT FOR LIABILITY ARISING OUT OF EITHER PARTY'S LIABILITY FOR DEATH OR PERSONAL INJURY OR CUSTOMER'S BREACH OF SECTION 2, NEITHER PARTY'S AGGREGATE LIABILITY FOR DAMAGES ARISING OUT OF OR IN CONNECTION

WITH THIS AGREEMENT OR FROM THE USE OF OR INABILITY TO USE THE SERVICE, WHETHER IN CONTRACT, TORT OR

UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE INCIDENT. EXCEPT FOR LIABILITY ARISING OUT OF CUSTOMER'S BREACH OF SECTION 2 OR EITHER PARTY'S LIABILITY FOR DEATH OR PERSONAL INJURY, IN NO EVENT

SHALL EITHER PARTY OR ANY OTHER PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE

SERVICE BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST

PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR

THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR

FROM THE USE OF OR INABILITY TO USE THE SUBSCRIPTION SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY . THE FOREGOING EXCLUSIONS

APPLY WHETHER OR NOT A PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS SECTION SHALL BE DEEMED TO IMPAIR THE U.S. GOVERNMENT'S RIGHT TO RECOVER

FOR FRAUD OR CRIMES ARISING OUT OF, OR RELATED TO, THIS AGREEMENT UNDER ANY FEDERAL FRAUD STATUTE, INCLUDING THE FALSE CLAIMS ACT, 31. U.S.C. §§ 3729-3733.

9. SECURITY. Accela has implemented commercially viable and reasonable information security processes, policies, and technology safeguards to protect the confidentiality and integrity of Customer Data, personal data protect against reasonably anticipated threats. Customer acknowledges that, notwithstanding security features of the Subscription Services, no product, hardware, software or service can provide a completely secure mechanism of electronic transmission or communication and that there are persons and entities, including enterprises, governments and quasi- governmental actors, as well as technologies, that may attempt to breach any electronic security measure . Subject only to its limited warranty obligations set forth in Section 61 Accela will have no liability for any such security breach . Customer further acknowledges that the Subscription Services is not guaranteed to operate without i nterruptions, failures, or errors . If Customer or Authorized
Users use the Subscription Services in any application or environment where failure could cause personal injury, loss of life, or other substantial harm, Customer assumes any associated risks and will indemnify Accela and hold it harmless against those risks .

10. THIRD PARTY SERVICES. Customer may choose to obtai n a product or service from a third-party that is not directly produced by Accela as a component of the Subscription Services ("Third Party Services") and this may include third-party products resold by Accela . Accela assumes no responsibility for, and specifically disclaims any liability, warranty or obligation with respect to, any Third-Party Service or the performance of the Subscription Services (including Accela's service level commitment) when the Subscription Services are used in combination with or integrated with Third-Party Services.

11. TERM AND TERMINATION

11.1. Agreement Term . This Agreement shall become effective on the Effective Date and shall continue in full force and effect until the expiration of any Subscription Periods set forth in an applicable Order governed by the Agreement.

11.2. Subscription Periods & Renewals. Subscription Periods begin as specified in the applicable Order and, unless terminated earlier in accordance with this Agreement, continue for the term specified therein. Customers access to the Subscription Services and Support Services may be renewed at any time by execution of an Order referencing the then Accela Rev 20190821

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current Accela Software License Agreement for an Executive Agency OF THE U.S. Government, or other Eligible Ordering Activity under the GSA MULTIPLE AWARD SCHEDULE ("MAS"). Except as otherwise specified in the applicable Order, Orders may only be cancelled or terminated early in accordance with Section 11.3. In the event of any non-renewal or other termination, Customer's right to use the Subscription Services will terminate at the end of the relevant Subscription Period.

11.3 . Termination or Suspension for Cause . Subject to, and to the extent not prohibited by, the Contract Disputes Act and FAR 52.233-1 (Disputes), Accela may terminate this Agreement if it is determined that Customer has failed to comply with the terms stated herein.

11.4. Termination for the Government's Convenience . Customer may terminate this License in accordance with GSAR 552.212-4(1), if applicable.

11.5 . Accela will cooperate with Customer's contracting officer or other authorized representative in an effort to remove or resolve the conditions that precipitated the suspension and will promptly reinstate Customer's account and restore Customer's access to these services upon the removal or resolution of such conditions . Nothing in this section shall operate to limit Customer's rights and remedies otherwise available to Customer under applicable law and regulations, including without limitation the right to require adequate assurances of future performance and to terminate this Agreement for default as contemplated in FAR 52.212-4(m) and to initiate a claim as contemplated in FAR 52 .212-S(d).

11.6. Effect of Termination. If this Agreement expires or is terminated for any reason: (i) within thirty (30) calendar days following the end of Customer's final Subscription Period, upon Customer's request Accela provided Customer Data and associated documents in a database dump file; provided that, Customer (a) pays all costs of and associated with such copying, as calculated at Accela's then-current time-and-materials rates; (b) pays any and all unpaid amounts due to Accela; (ii) licenses and use rights granted to Customer with respect to Subscription Services and intellectual property will immediately terminate; and Accela's obligation to provide any further services to Customer under this Agreement will immediately terminate, except mutually agreed. If the Subscription Services are nearing expiration date or are otherwise terminated, Accela will initiate its data retention processes, including the deletion of Customer Data from systems directly controlled by Accela . Accela's current Data Storage Policy can be accessed www.accela.com/terms/ .

11.7. Survival. Sections 2.5 (Ownership and Proprietary Rights), 4 (Confidentiality), 6.3 (Disclaimer), 8 (Limitation of Liability), 11.4 (Effect of Termination), 11.5 (Surviving Provisions), and 12 (General Provisions) will survive any termination or expiration of this Agreement .

12. GENERAL

12.1. Notice. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder will be in writing and will be deemed to have been given upon : (i) personal delivery, (ii) three days after sending registered, return receipt requested, post or (iii) one day after sending by commercial overnight carrier. Notices will be sent to the address specified by the recipient in writing when entering into this Agreement or establishing Customer's account for the Subscription Services.

12.2. Governing Law and Jurisdiction. This Agreement is governed by the applicable federal laws of the United States .

The U.N. Convention on Contracts for the International Sale of Goods does not apply.

12.3 . Compliance with Laws. Each party will comply with all applicable laws and regulations with respect to its activities under this Agreement including, but not limited to, export laws and regulations of the United States and other applicable jurisdictions. Further, in connections with the services performed under this Agreement and Customer's use of the Subscription Services, the parties agree to comply with all applicable anti-corruption and anti-bribery laws, statutes, and regulations .

12.4. Assignment. Except to the extent transfer may not legally be restricted or as permitted by Accela's transfer and assignment policies, Customer may not assign this Agreement, any Order, or any right or obligation herein or delegate any performance without Accela's prior written consent, which consent will not be unreasonably withheld. Accela may assign (i) its right to receive payment in accordance with the Assignment of Claims Act (31 U.S.C. § 3727) and FAR 52.212-4(b), and (ii)this Agreement to the extent not prohibited by the Anti- Assignment Act (41 U.S.C . § 15). Subject to the requirements of FAR 42.12 (Novation and Change-of-Name Agreements), the Customer shall recognize Accela's successor in interest following a transfer of Accela's assets or a change in Accela's name. Any attempted assignment or transfer in violation of the foregoing will be void .

Subject to the foregoing, this Agreement will be binding upon and will inure to the benefit of the Parties and their respective successors and assigns. Accela may use its affiliates or other sufficiently qualified subcontractors to provide Accela Rev 20190821

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services to Customer, prov ided that Accela rema i ns responsible to Customer for the performance of the services .

12.5 . Publicity . Notwithstanding anyth i ng to the cont r ary, each party will have the right to publicly announce the existence of the business relationship between parties without disclosing the specific terms of the Agreement provided that in all respects for Customer and Accela will comply w ith GSAR 552.203-71.

12.6 . Miscellaneous. No failure or delay by ei t her party in exercis i ng any right under this Agreement will constitute a waiver of that right . Other than as expressly stated herein, the remed ies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of th is Agreement will remain in effect. Accela will not be liable for any delay or failure to perform under this Agreement to the extent such delay or failure results from circumstances or causes beyond the reasonable control of Accela ; provided however for Customer, changes, delays and term i nations rights as a result of changes or delays will be governed by the applicable FAR and agency FAR supplemental clauses . This Agreement does not create a partnership, franchise, joint venture , agency, fiduciary or similar relationship between the parties . This Agreement, including any attachments hereto as mutually agreed upon by the Parties, constitute the entire agreement between the Parties concerning its subject matter and supe r sedes all prior communications, agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement will be effective unless in wri ting and signed by a duly autho r ized representative of each party against whom the modification, amendment or waiver is to be asserted . Notwithstanding any language to the contrary therein, no additional or conflicting terms or conditions stated in any of Customer's purchase order documentation will be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void .

The remainder of this page left intentionally blank.

Accela Rev 20190821

APPROPRIATION ADJUSTMENT

1. TRANSFERS OF APPROPRIATIONS WITHIN CLASSIFICATIONS OF EXPENDITURES (i.e. BETWEEN PROFESSIONAL SERVICES AND SUPPLIES EXPENSE) MAY BE SUBMITTED DIRECTLY TO FINANCE WITH DEPARTMENT HEAD’S SIGNATURE.

2. TRANSFERS OF APPROPRIATIONS BETWEEN CLASSIFICATIONS OF EXPENDITURES (i.e. BETWEEN SALARIES AND SERVICES AND SUPPLIES) MUST BE APPROVED BY THE CITY MANAGER.

3. TRANSFERS OF APPROPRIATIONS BETWEEN FUNDS OR COST CENTERS MUST BE APPROVED BY THE CITY COUNCIL.

4. INCREASE IN APPROPRIATIONS NEEDS TO BE OFFSET BY ADDITIONAL REVENUE SOURCE OR AVAILABLE FUND BALANCE.

(ROUND UP TO WHOLE DOLLAR)

Account Project
Department/ Account Title Fund #Cost Center Number Task #Increase Decrease CONTRACT: Computer Programs 101 4000 740027 278,941.72$ CONTRACT: Computer Programs 101 4010 740027 278,941.71$ Fund Balance/Reserve 101 300101 557,883.43$
Total 557,883.43$ 557,883.43$

Explanation of Transaction:

Contract with Carahsoft, Silver Linings Solutions, and Accela to implement the Accela Civic Platform for the Development Services, Police, and Fire Departments.

Prepared by Paul Da Silva Date 11/10/2022
Department Head

FOR ADMINISTRATION AND FINANCE OFFICE ONLY

Approved
for Entry Date
Finance Office

Approved Date Journal No.

City Manager

Date Resolution No.

City Clerk

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J "1
•
l
-
I l
t
t
t
I
' . . .

AC CELA CIVIC PLATFORM

PLANNING, PERMITTING, INSPECTION, CODE ENFORCEMENT, CANNABIS, HOUSING ENTERPRISE APPLICATION 2022 TIMELINE
PRESENTED TO CITY COUNCIL MARCH 2022
•TAKE A LOOK AT OTHER CITIES’ PERMITTING APPLICATIONS
•CHECK WITH OTHER CITIES’ ISSUES WITH AC CELA, INCLUDING DEDICATED IT SUPPORT •OV ERALL COST OF AC CELA

DEMONSTRATIONS WITH OTHER VENDOR SOLUTIONS
•CENTRAL SQUA RE / CAMINO / CLARITI / OPENGOV / GOGOV / IWORKS, AMONG OTHERS

FINAL RECOMMENDAT ION AND UPDAT ED PROPOSAL
•AC CELA AND CLARITI WERE MOST COMPAT IBLE TO CITY’S NEEDS, BOTH PROVIDED PROPOSALS •CLARITI LACKED IN SOME DEPARTMENT NEEDS
•STAFF RECOMMENDS AC CELA CIVIC PLATFORM
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DLLISTER
Giill:U'Fo. ...

AC CELA VS CLARITI
Accela vs Clariti
Accela Licensing 60 / 10 Users -Cannabis Clariti Licensing 60 Total Users Clariti Year One $218,783.43 Year One $152,350.00 Licensing Cost Difference:

Year Two $236,154.95 (3% increase)Year Two $159,967.50 (5% increase)Year One -$66,433.43 Year Three $254,371.27 (3% increase)Year Three $167,965.88 (5% increase)Year Two -$76,187.45 Year Three -$86,405.40
*** Licensing includes OpenCities 1st year No Cost *** Licensing includes Tyler / Bluebeam / Laserfiche Integrations *** Includes Laserfiche / Tyler / Bluebeam Integration Adapters SLS Implementation Speridian Implementation
Year One $275,400.00 Year One $738,000.00
Optional Svcs $63,700.00 (Bluebeam/Tyler/Laserfiche)
Total w/Optional:$339,100.00 Total Services:$738,000.00 Year Two $35,990.32 (16 hours per month @$2999.36/mo)Year Two $30,000.00 (20 hours per month @$2500/mo) Year Three $37,071.36 (16 hours per month @$3089.28/mo)Year Three $30,000.00 (20 hours per month @$2500/mo) Total Additional:$73,061.68 Total Additional:$60,000.00 Total Services:$412,161.68 Total Services:$798,000.00
Accela Clariti
Total Licensing & Implementation Total Licensing & Implementation Cost Difference:

Year One $557,883.43 Year One $890,350.00 Year One -$332,466.57 Accela Lower Year Two $272,145.27 Year Two $189,967.50 Year Two $82,177.77 Clariti Lower Year Three $291,442.63 Year Three $197,965.88 Year Three $93,476.76 Clariti Lower Complete $1,121,471.33 Complete $1,278,283.38 Difference -$156,812.05 Accela lower cost overall
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AC CELA LICENSING OPTIONS
Accela Licensing 60 / 10 Users -Cannabis Accela Licensing 60 / 10 Users -Cannabis Difference:

Year One $218,783.43 Year One $195,040.23 (minus Reporting DB)Year One:-$23,743.20 Year Two $236,154.95 (3% increase)Year Two $200,891.24 (3% increase -minusRepDB/OpenCities)Year Two:-$35,263.71 Year Three $254,371.27 (3% increase)Year Three $206,917.55 (3% increase -minusRepDB/OpenCities)Year Three:-$47,453.72 *** Licensing includes OpenCities 1st year No Cost
*** Includes Laserfiche / Tyler / Bluebeam Integration Adapters *** Includes Laserfiche / Tyler / Bluebeam Integration Adapters SLS Implementation SLS Implementation
Year One $275,400.00 Year One $275,400.00
Optional Svcs $63,700.00 (Bluebeam/Tyler/Laserfiche)Optional Svcs $63,700.00 (Bluebeam/Tyler/Laserfiche) Total w/Optional:$339,100.00 Total w/Optional:$339,100.00 Year Two $35,990.32 (16 hours per month @$2999.36/mo)Year Two $35,990.32 (16 hours per month @$2999.36/mo) Year Three $37,071.36 (16 hours per month @$3089.28/mo)Year Three $37,071.36 (16 hours per month @$3089.28/mo) Total Additional:$73,061.68 Total Additional:$73,061.68 Total Services:$412,161.68 Total Services:$412,161.68
Accela Accela
Total Licensing & Implementation Total Licensing & Implementation Difference:

Year One $557,883.43 Year One $534,140.23 -$23,743.20
Year Two $272,145.27 Year Two $236,881.56 -$35,263.71
Year Three $291,442.63 Year Three $243,988.91 -$47,453.72 Complete $1,121,471.33 Complete $1,015,010.70 -$106,460.63 F.2.c
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ROADMAP
NOV 10 2022
Contract
Signature
Provisioning of
License Keys+
Cloud Environment
Analysis and
Config.

Build + Test Training
+ UAT
Go Live
December December-Fe bruary April-May TBD

SHARED MILSTONES
ACCELA SLS SLS +

HOLLISTER ALLHOLLISTER
+

CARAHSOFT
SLS +

HOLLISTER
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~Accela SLS
Silver Lining Solutions LLC
Silver Lining Solutions LLC

QU ESTIONS
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DLLIBTER ~

GM-IFOAH

Accela vs Clariti Pricing
Accela Licensing 60 / 10 Users - Cannabis Clariti Licensing 60 Total Users Clariti Year One $218,783.43 Year One $152,350.00 Licensing Cost Difference:

Accela Licensing 60 / 10 Users - Cannabis Accela Licensing 60 / 10 Users - Cannabis Difference:

Year One $218,783.43 Year One $195,040.23 (minus Reporting DB)Year One:-$23,743.20 Year Two $236,154.95 (3% increase)Year Two $200,891.24 (3% increase - minusRepDB/OpenCities)Year Two:-$35,263.71 Year Three $254,371.27 (3% increase)Year Three $206,917.55 (3% increase - minusRepDB/OpenCities)Year Three:-$47,453.72 *** Licensing includes OpenCities 1st year No Cost
*** Includes Laserfiche / Tyler / Bluebeam Integration Adapters *** Includes Laserfiche / Tyler / Bluebeam Integration Adapters SLS Implementation
SLS Implementation Year One $275,400.00
Year One $275,400.00 Optional Svcs $63,700.00 (Bluebeam/Tyler/Laserfiche) Optional Svcs $63,700.00 (Bluebeam/Tyler/Laserfiche)Total w/Optional:$339,100.00 Total w/Optional:$339,100.00 Year Two $35,990.32 (16 hours per month @$2999.36/mo) Year Two $35,990.32 (16 hours per month @$2999.36/mo)Year Three $37,071.36 (16 hours per month @$3089.28/mo) Year Three $37,071.36 (16 hours per month @$3089.28/mo)Total Additional:$73,061.68 Total Additional:$73,061.68
Total Services:$412,161.68
Total Services:$412,161.68
Accela Accela
Total Licensing & Implementation Total Licensing & Implementation Difference:

Accela vs Clariti Pricing
Accela Licensing 60 / 10 Users - Cannabis Clariti Licensing 60 Total Users Clariti Year One $195,040.23 (minus Reporting DB)Year One $152,350.00 Licensing Cost Difference:

Year Two $200,891.24 (3% increase - minusRepDB/OpenCities)Year Two $159,967.50 (5% increase)Year One -$42,690.23 Year Three $206,917.55 (3% increase - minusRepDB/OpenCities)Year Three $167,965.88 (5% increase)Year Two -$40,923.74 Year Three -$38,951.68
*** Includes Laserfiche / Tyler / Bluebeam Integration Adapters *** Licensing includes Tyler / Bluebeam / Laserfiche Integrations SLS Implementation Speridian Implementation
Year One $275,400.00 Year One $738,000.00
Optional Svcs $63,700.00 (Bluebeam/Tyler/Laserfiche)
Total w/Optional:$339,100.00 Total Services:$738,000.00 Year Two $35,990.32 (16 hours per month @$2999.36/mo)Year Two $30,000.00 (20 hours per month @$2500/mo) Year Three $37,071.36 (16 hours per month @$3089.28/mo)Year Three $30,000.00 (20 hours per month @$2500/mo) Total Additional:$73,061.68 Total Additional:$60,000.00 Total Services:$412,161.68 Total Services:$798,000.00
Accela Clariti
Total Licensing & Implementation Total Licensing & Implementation Cost Difference:

Year One $534,140.23 Year One $890,350.00 Year One -$356,209.77 Accela Lower Year Two $236,881.56 Year Two $189,967.50 Year Two $46,914.06 Clariti Lower Year Three $243,988.91 Year Three $197,965.88 Year Three $46,023.04 Clariti Lower Complete $1,015,010.70 Complete $1,278,283.38 Difference -$263,272.68 Accela lower cost overall
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STAFF REPORT

CITY COUNCIL REGULAR MEETING AGENDA
MEETING DATE: DECEMBER 19, 2022
SUBMITTED: December 12, 2022 AGENDA ITEM: Reports of City Council, Officers, Boards and Committees
DEPARTMENT:

DEPARTMENT HEAD:

City Manager
Brett Miller, City Manager
CONTACT: Daisy Caceres, Senior Support
Services Assistant
831-636-4300 x1010

TITLE OF ITEM: FEASIBILITY OF HOSTING A 2023 INDEPENDENCE DAY

MOTORCYCLE RALLY

BRIEF DESCRIPTION: City Council will discuss the feasibility of hosting a 2023 Independence Day Motorcycle Rally.

RECOMMENDATION: City Council hold a discussion on the feasibility of hosting a 2023 Independence Day Motorcycle Rally and provide staff direction.

DEPARTMENT SUMMARY: At the regular City Council meeting of November 21, 2022 Councilmember Burns requested to discuss the hosting of a 2023 Independence Day Motorcycle Rally. Staff asks to receive direction from City Council on how to proceed.

THIS REPORT WAS REVIEWED BY THE CITY MANAGER WHO CONCURS WITH

THE STAFF RECOMMENDATION

Brett Miller, City Manager

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STAFF REPORT

CITY COUNCIL REGULAR MEETING AGENDA
MEETING DATE: DECEMBER 19, 2022
SUBMITTED: December 14, 2022 AGENDA ITEM: Reports of City Council, Officers, Boards and Committees
DEPARTMENT:

DEPARTMENT HEAD:

City Clerk
Jennifer Woodworth, City Clerk
CONTACT: Jennifer Woodworth, City Clerk
831-636-4330 x1017

TITLE OF ITEM: 2023 CITY COUNCIL COMMITTEE ASSIGNMENTS

BRIEF DESCRIPTION: Council shall designate Council Member primary and alternate assignments for external agencies and City Council Committees.

RECOMMENDATION: Designate primary and alternates for all external agency and City Council Committee assignments.

DEPARTMENT SUMMARY: The City Council to designate primary and alternates assignments for external agencies and all City Council Committees.

FINANCIAL IMPACT: None.

CEQA: N/A

ATTACHMENTS:

1. 2022 Council Assignments

THIS REPORT WAS REVIEWED BY THE CITY MANAGER WHO CONCURS WITH

THE STAFF RECOMMENDATION

Brett Miller, City Manager

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Council Appointments for 2023
Committee Name 2022 Representative 2022 Alternate 2023 Representative 2023 Alternate Term Start Term End Notes Council of Governments (COG)
Meets every 3rd Thursday of every month at 4:00 p.m. at the Administration Bldg., 481 Fourth St., Hollister
Ignacio Velazquez
Rolan Resendiz
Rick Perez 12/19/2022 12/31/2023
Measure A Authority
Meets same day and time as COG
Ignacio Velazquez
Rolan Resendiz
Rick Perez 12/19/2022 12/31/2023
Local Transit Authority
Meets same day and time as COG
Ignacio Velazquez
Rolan Resendiz
Rick Perez 12/19/2022 12/31/2023
Airport Land Use Commission
Meets same day and time as COG
Ignacio Velazquez
Rolan Resendiz
Rick Perez 12/19/2022 12/31/2023
Service Authority for Freeways and Expressways
Meets same day and time as COG
Ignacio Velazquez
Rolan Resendiz
Rick Perez 12/19/2022 12/31/2023
Local Agency Formation City Selection Committee (LAFCo) Meets 2nd Thursday of every month at 3:00 pm.m at the
Administration Bldg., 481 Fouth St., Hollister
Ignacio Velazquez Rolan Resendiz 12/19/2022 12/31/2023
Inter-Governmental Committee Meets 1st Thursday of every month at 4:30 p.m.

Ignacio Velazquez
Rolan Resendiz
Rick Perez 12/19/2022 12/31/2023
Fire Protection Committee
Meets 1st Thursday of every month at 8:30 a.m. at Hollister City Hall, 375 Fifth St.

Ignacio Velazquez
Tim Burns
Rick Perez 12/19/2022 12/31/2023
Association of Monterey Bay Area Governments (AMBAG)
Meets 2nd Wednesday of every month at 6:00 p.m. at Marina Library, 190 Seaside Circel, Marina, except July and December Rick Perez Dolores Morales 12/19/2022 12/31/2023
Updated 12/01/2022
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Council Appointments for 2023
Committee Name 2022 Representative 2022 Alternate 2023 Representative 2023 Alternate Term Start Term End Notes Governance Committeee Meets as
needed at San Benito County Water District, 30 Mansfield Road Dolores Morales Rick Perez 12/19/2022 12/31/2023
Water Resource Association Meets 1st Thursday of even-numbered months, at 4 p.m. at San Benito County Water District, 30 Mansfield Rd.

Tim Burns Rick Perez 12/19/2022 12/31/2023
Pajaro River Watershed Flood Prevention Authority
Meets on Fridays at 9:00 a.m. Calendar approved at the
beginning of the year
Tim Burns Brett Miller 12/19/2022 12/31/2023
San Benito County (Integrated Waste Management) Local
Solid Waste Task Force
Meeting dates determined at the start of the calendar year Rick Perez Dolores Morales 12/19/2022 12/31/2023
Monterey Bay Area Resources District (MBARD)
Shared with SBC & Santa Cruz/Hollister in 2022 last held by D3
Meets on the 3rd Wednesday of the month at 1:30 p.m. at 24580 Silver Cloud Court, Monterey, CA 93940
Dolores Morales 12/19/2022 12/31/2023
Oversight Committee of the Former Hollister
Redevelopment Agency Meets as
needed
Tim Burns Rolan Resendiz 12/19/2022 12/31/2023
Senior Advisory Area Agency on Aging Advisory Council
Meets the 3rd Wednesday of every month at 10:00 a.m. at Hollister City Hall, 375 Fifth St.

Rick Perez Dolores Morales 12/19/2022 12/31/2023
Central Coast Community Energy (3CE)
COH - Policy Board
SJB - Operations Board - No voting Power
Switches each year - Meetings scheduled
https://3cenergy.hylandcloud.com/203agendaonline
Dolores Morales Rick Perez 12/19/2022 12/31/2023 Formerly Monterey Bay Community Choice Power.

Shared seat with SJB.

Requests reps from both
CoH and SJB. Only 1 member
has voting rights. 2022 was
SJB, 2023 is CoH
Updated 12/01/2022
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Council Appointments for 2023
Ad Hoc Committees 2022 Representative 1 2022 Representative 2 2023 Rep. 1 2023 Rep. 2 Term Start Term End Notes General Plan Advisory Committee (GPAC)
Meets as scheduled
Ignacio Velazquez Rolan Resendiz 12/19/2022
Economic Development Committee (EDC)
Meets 3rd Tuesday of the month 3:30 pm - 5:30 pm at City Hall 375 5th Street
Tim Burns Ignacio Velazquez 12/19/2022
Fire Advisory Committee Tim Burns Ignacio Velazquez 12/19/2022 Downtown Business Committee Rick Perez Dolores Morales 12/19/2022 Updated 12/01/2022
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Council Appointments for 2023
Department Liaisons
Meet as needed Term Start
Administrative Services 1/1/2023
Airport 1/1/2023
Community Services 1/1/2023
Development Services 1/1/2023
Fire 1/1/2023
Information Systems 1/1/2023
Police 1/1/2023
Recreation 1/1/2023Rick Perez
2023 Representative on Council
Ignacio Velazquez
Tim Burns
2022 Representative on Council
Rolan Resendiz
Dolores Morales
Ignacio Velazquez
Tim Burns
Tim Burns
Term End
Updated 12/01/2022
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STAFF REPORT

CITY COUNCIL REGULAR MEETING AGENDA
MEETING DATE: DECEMBER 19, 2022
SUBMITTED: December 12, 2022 AGENDA ITEM: Unfinished Business DEPARTMENT:

DEPARTMENT HEAD:

City Manager
Brett Miller, City Manager
CONTACT: David Mirrione, Assistant City
Manager

TITLE OF ITEM: UPDATED CITY COUNCIL PROJECTS

BRIEF DESCRIPTION: City Council requested a list of agenda items, work items, and updates requested by the City Council to staff to be created and placed on each agenda under Unfinished Business.

RECOMMENDATION: Staff recommends the City Council receive the report and hold a discussion, if so desired.

DEPARTMENT SUMMARY: On February 22, 2022, The City Council provided direction for staff to compile a list of all requests from Council that have been given to staff, back to January 18, 2022. The request is for this list to be added to, and placed under “Unfinished Business” on each agenda.

ATTACHMENTS:

1. 2022-12-19 Agenda Item and Update Request log

THIS REPORT WAS REVIEWED BY THE CITY MANAGER WHO CONCURS WITH

THE STAFF RECOMMENDATION

Brett Miller, City Manager

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2022 Council Agenda Item Requests 12/13/2022
1 Velazquez 1/18/2022 Discussion on parking/parking garage fees Development Services (Planning)2/6/2023
Kimley Horn to provide 4 Leaf
with Garage Fee Study. Once
survey is received, staff will
evaluate if new survey is
needed or if it can be
addressed in house.
2 Burns, Morales 2/22/2022
Discuss the appeal process for developers
appealing Planning Commission decision,
analysis on what other cities are doing
Development Services
(Planning)
Included in Zoning and
Municipal Code Update
project.
3 Burns 3/21/2022 Discuss a Historical Officer position at budget time City Manager Will bring item back to goal
setting meeting.
4 Burns, Morales, Perez 4/4/2022 Food Truck Ordinance Review City Manager Planning working on an
ordinance after completion of
general plan.
5 Burns, Morales, Perez 4/18/2022
Review Hollister Municipal Code that speaks
about security for events, fees, and permit
fees associated with them.

City Manager TBD
Willdan completed scope and
has begun the study. Need
time and cost
6 Velazquez 5/2/2022 Discussion on parking fees for the Briggs building
Development Services
(Engineering)2/6/2023
Researching establishment of
parking fees. Draft plan has
been received. Staff is
reviewing the plan and will
provide comments to
contractor.

Meeting DateDepartment#Council Member(s)Date
Requested Item Description Status Completed
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2022 Council Agenda Item Requests 12/13/2022
Meeting DateDepartment#Council Member(s)Date
Requested Item Description Status Completed
7 Council Member(s)5/2/2022
Strategic Plan and Study for Vista Park Hill
improvements, quotes for creating a dog park
at Park Hill to be included in next budget cycle
Parks & Recreation
Topo survey has been
contracted with Kelly
Engineering and survey should
be ready by 10/31/22. Dog
park at Vista Park will to be
included in 2022-23 budget for
Council consideration. Topo
survey originally moved from
9/30 to 10/31 due to a delay in
receiving the title report. Staff
still awaiting title report.
8 Burns 5/16/2022
Adopt a policy for staff to return calls and
emails within 24 hours, and if out of office
place notification on their email
City Manager
Working on finding a good
customer service training.

Assigned to Assistant City
Manager.
9 Burns 5/16/2022
Hire full time employees for building
Department Building Official and Building
Inspector
Administrative Services (HR)
Actively recruiting.

Applications close on
01/06/2023
10 Burns/Perez 9/6/2022 Develop cooling and warming center policy City Manager Partnering with County OES to
develop policy. Cooling policy
is complete and OES working
with City Manager's office to
complete Warming Center
policy.
11 Resendiz 9/6/2022
Review Animal Control Ordinance to ensure
that "puppy mills" are not inadvertently
permissible in city.

Police (Animal Control)/ City
Attorney
Police Department is reviewing
Ordinance 1219. Will be
discussed at upcoming Study
Session on Animal Control.
12 Morales 9/6/2022 Future park to be developed in District 3 Parks & Recreation Will bring to 2023-24 Budget and Goal Setting meetings
13 Burns 10/3/2022 Special Meeting to Discuss the Library City Manager Will bring item back to goal setting meeting.

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2022 Completed Agenda Items 12/13/2022
1 Burns 1/18/2022
Victor Gomez's project (2021-147)
be placed on a future special
meeting agenda
City Clerk 4/2/2022 Special Meeting with
presentations by Victor 4/2/2022
2 Resendiz 1/18/2022
Presentation from the high school
on the need for another high
school and impact fees for funding
City Manager 4/2/2022 Special Meeting (ran out of
time at the 3/7 Meeting)4/2/2022
3 Velazquez 1/22/2022
City Manager and City Attorney to
negotiate a Rally contract with
Roadshows, that includes a fair
reimbursement to the promoter if
the City cancels, and to add that it
may be canceled due to COVID or
public safety staffing shortage.

Requested that the contract come
back by March 7 for Council to
review
City Manager 3/21/2022 Rally was canceled via Council
consensus 3/21/2022
4 Burns 2/7/2022 Consider cancelling Bird Scooter
program City Manager 3/21/2022 Direction given to staff re: Bird Contract 3/21/2022
5 Burns 2/22/2022 Closed session item to discuss
Safer Grant funding for firefighters City Manager 3/7/2022 3/7/2022 6 Morales 2/22/2022 Discussion on Gavilan College -
special meeting City Manager 4/2/2022 Special Meeting with presentation 4/2/2022
7 Perez 3/7/2022 Library AdHoc City Clerk 3/21/2022 created ad hoc, appointed 2 Council Members 3/21/2022
8 Perez 3/7/2022 Recreation Community Center Ad
Hoc City Clerk 3/21/2022 made this a subcommittee of
the Library Ad Hoc 3/21/2022
9 Velazquez 3/7/2022 Purchase or more speed cushions
placed on a future agenda City Manager 3/21/2022 done via Resolution 3/21/2022 10 Council
Member(s)3/21/2022 150th Celebration Proclamation City Clerk 4/4/2022 4/4/2022 11 Burns 2/7/2022 Discussion on hazard pay first
meeting of April City Manager 4/4/2022
MOU's re: Hazard Pay for
Employees approved
5/2/2022
5/2/2022
Notes Completed#Council
Member(s)Date Requested Item Description Department Meeting Date H.1.a
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2022 Completed Agenda Items 12/13/2022
Notes Completed#Council
Member(s)Date Requested Item Description Department Meeting Date 12 Council
Member(s)3/21/2022 "Welcome to Hollister" sign arch
over downtown, cost and design City Manager Approved at Special meeting 4/25/22 4/25/2022
13 Burns, Morales,
Perez 4/4/2022 Appropriation for $20,000 to
Bulldog Boxing City Manager 4/4/2022 Approved $30,000 at 5/2/222 Meeting 5/2/2022
14 Burns, Morales,
Perez 4/18/2022 Special Council Meeting for Sign
Contract City Manager 4/25/2022 Completed 4/25/22 4/25/2022 15 Burns, Morales,
Perez 4/4/2022
Research cost to have fiber to
Brigantino Park and Treatment
Plant and Fire Station 2
IT Completed 4/27/2022
16 Burns, Morales,
Perez 4/18/2022 Special Council Meeting to discuss
Ralley and Fire District City Clerk Scheduled Special meeting for 5/14/22 5/14/2022
17 Burns 3/21/2022 Police Department Ad Hoc
Committee City Clerk 4/18/2022 Created PD Communications AdHoc on 12/20/2021 4/18/2022
18 Morales 2/22/2022 Discussion on the Ordinance
regarding Council Code of Conduct City Clerk 4/18/2022 Provided update on 4/18/2022 CCM.4/18/2022
19 Burns, Morales,
Perez 4/4/2022 Committee for Rally and Festivals City Clerk 4/18/2022 Council Members Morales and
Perez were appointed on April
18, 2022.
4/18/2022
20 Morales 1/18/2022 Create a way for Council to submit memos for the agenda City Clerk 4/18/2022
Clarified Council Member
wants to submit items to City
Clerk for posting to COH Social
media sites.
4/18/2022
21 Perez 1/18/2022
Discuss changing/increasing
Council salaries-City Clerk provided
Council & CM with current
Ordinances 978 & 1080
City Manager 3/7/2022
First Reading of Ordinance to
amend City Code set for May
16, 2022. Item did not pass.
5/16/2022
22 Burns, Morales,
Perez 4/4/2022
Presentation of substandard
Housing with statistics for past
substandard housing that are
significant
Code Enforcement 4/4/2022 On May 16, Council Meeting
Agenda 5/16/2022
23 Burns, Morales,
Perez 4/4/2022 Council Salary Ordinance City Manager
First Reading of Ordinance to
amend City Code set for May
16, 2022-Did not pass
5/16/2022
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2022 Completed Agenda Items 12/13/2022
Notes Completed#Council
Member(s)Date Requested Item Description Department Meeting Date 24 Burns 5/2/2022 Update on substandard housing
Housing,
Development
Services
Presentation on May 16, 2022 5/16/2022
25 Council
Member(s)5/2/2022
Presentation on the RDA, bring
back the annual report for
acceptance (Jamila)
Housing,
Development
Services
Presentation on May 16, 2022 5/16/2022
26 Burns, Morales,
Perez 4/4/2022
Code of Conduct Ordinance
Review to make sure it is not
unconstitutional
City Clerk 4/4/2022
Memorandum will be
provided to Council by outside
attorney. Memo provided on
5/25/2022 on Regulating
Speech and removing
disruptive speakers
5/25/2022
27 Burns 2/22/2022
Discussion on Charter City, Term
Limits, and placing these items on
the ballot.

Ad Hoc 4/18/2022
Consultant is working on
Term Limits. Council
Direction for Charter City to
be brought back for
discussion in February of
2023. Council Term limit on
agenda for 6/6/2022 for
approval
6/6/2022
28 Burns 2/22/2022
Discussion on vacant lot downtown
San Benito Street at 7th St across
from the Memorial Building as a
park for green space
City Manager Inquiring with realtors, owner
doesn't want to sell.6/30/2022
29 Burns 2/22/2022
Discussion on acquiring
commercial vacant parcel on
Sunnyslope east of Airline Hwy and
South of Memorial, on South side
of road (6 acres) for a community
park.

City Manager
Developer working on a
project for site and the land is
in escrow.
6/30/2022
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2022 Completed Agenda Items 12/13/2022
Notes Completed#Council
Member(s)Date Requested Item Description Department Meeting Date 30 Velazquez 3/21/2022 Discussion or Study Session on
creating a Fire District City Clerk 4/18/2022
Request to LAFCo on the
process & working with
Elections Consultant. Special
Meeting to be held on May
14, 2022. LAFCO provided the
process to Council. May be
ready for Election in 2024 if
process is started in time.

Considered
complete
5/14/2022
31 Burns 3/21/2022 Discussion of putting the Rally on
the ballot City Clerk 4/18/2022
Special Meeting to be held in
May 14. Consultant is working
on Advisory Measure. On
June 6 Agenda for Council
Approval.
6/6/2022
32 Burns, Morales,
Perez 4/4/2022
Identify which sidewalks need
repairs and determine from that
how much money is needed
City Manager
Direction given to staff to
allocate $500,000 from ARPA
Funds, divide amongst 5
Council Members - Council to
send locations
Waiting on
individual Council
Members
33 Council
Member(s)5/2/2022 Presentation on grants, low
income housing
Housing,
Development
Services
Agenda item in June 2022 6/6/2022
34 Burns 5/16/2022 Look again at non permitted
vendors in city jurisdiction Code Enforcement Code patrolling on weekends 6/30/2022 35 Burns 5/16/2022
Report on Fire Inspection
Resources & how prevention may
have helped prevent fires
downtown
Fire Department Fire Presented in June 2022 6/21/2022
36 Burns 5/16/2022 Creation of Fire Bureau &
Resources necessary
Fire Department &
City Manager
Approved as part of the
Budget 6/27/2022
37 Burns 5/16/2022
Report on Budget for Fire
Department being Over Budget
and Under budgeted
Fire Department &
City Manager Presentation on June 6, 2022 6/21/2022
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2022 Completed Agenda Items 12/13/2022
Notes Completed#Council
Member(s)Date Requested Item Description Department Meeting Date 38 Burns 5/16/2022 Fire Department Liaison
Appointment on next agenda City Clerk 6/6/2022 Placed on June 6, 2022 Agenda 6/6/2022
39 Resendiz 5/16/2022 Speed Cushion update City Manager emailed Council 6/30/2022 6/30/2022 40 Burns 3/21/2022 Renaming Union Road to "Cesar
Chavez Way"City Manager 8/1/2022
Engineering bringing to August
2022 Meeting. If approved
working on ribbon cutting
8/1/2022
41 Burns 3/21/2022 RFP for Communications Center
feasibility study Police PD to bring agenda item on
9/6.9/6/2022
42 Burns, Morales,
Perez 4/18/2022 Review policies for Noise
Ordinance to include other animals
Police (Animal
Control)/ City
Attorney
This matter has been handled
via Ordinance brought to
Council on September 6, 2022.
9/14/2022
43 Burns/Perez/Mora
les 9/6/2022
Proclamation declaring October as
Breast Cancer Awareness month.

Fly Breast Cancer flag in October at
City Hall.

City Manager 9/19/2022 Proclamation on 9/19 agenda.9/19/2022 44 Burns 9/19/2022 Closed Session item on the Aiport
Tentant Evicition City Manager
City Manager provided Council
Member Burns with necessary
information so item does not
need to be put on closed
session.
9/19/2022
45 Burns, Morales,
Perez 4/4/2022 Shopping Cart Ordinance Review
City Attorney /
Police (Code
Enforcement)
10/3/2022
Second reading of ordiance
will be brought to Council on
10/3/22.
10/3/2022
46 Morales 9/6/2022 Council pay increase City Attorney Update provided to council.10/3/2022 47 Perez 10/3/2022 Developer Meeting City Manager 10/10/2022 City Manager will work on scheduling a Special Meeting 10/10/2022
48 Perez 10/3/2022 Building maintenance program Community Services 10/17/2022 Department working on RFQ
for Facility Assessment Survey.

Will bring to the 10/17/22 City
Council Meeting
10/17/2022
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2022 Completed Agenda Items 12/13/2022
Notes Completed#Council
Member(s)Date Requested Item Description Department Meeting Date 49 Burns, Morales,
Perez 4/18/2022 Building maintenance program Community Services 10/17/2022 Department working on RFQ for Facility Assessment Survey.10/17/2022
50 Morales 9/6/2022 Water Conservation Presentation City Manager 11/7/2022 Will contact SBCWD to
schedule date for
presentation.
11/7/2022
51 Resendiz/Morales/
Perez 9/6/2022
Letter to Board of Supervisors
regarding fentanyl crisis in San
Benito County
City Manager 11/7/2022
Behavioral Health has
requested to present at
11/7/22 council meeting. Will
evaluate need for letter post
presentation.
11/7/2022
52 Burns, Morales,
Perez 4/18/2022 Analysis of Swope Alley City Manager 11/7/2022 Bid documents for the Wentz-
Browns-Swope Alley
Pavement and Drainage
Project are being presented to
the Council for approval on
11/7/22.
11/7/2022
53 Burns 11/21/2022
Muncipal Code Section 1010-1050
(Parking of RV& Boats in Private
Property)
Police (Code
Enforcement)12/5/2022 Discussion scheduled for 12/5
Council meeting 12/5/2022
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2022 Update Requests from Council
(non-agenda items)
12/13/2022
#Council Member Meeting Date Update Requested Department Status Estimated Date of Completion Completed Date
1 Resendiz 1/18/2022
Discuss creating a Homelessness
committee with representatives from
different entities to tackle homeless
problem, to discuss this on a future
agenda
City Attorney
JPA summary prepared by City Attorney and sent to
Council. Staff will include this item at the Council's Goal Setting meeting
TBD
2 Morales 1/22/2022
Development Services to create a
checklist of steps for new businesses to
get started to help streamline the process
Development Services Waiting on the new permanent Director to assess.1/31/2023 3 Velazquez 2/7/2022 Update on alleys, lighting on 6th street and solar lights
Development Services
(Engineering)
On 6/6/2022 Agenda. Alley survey is underway -
working on schedule with surveyor. 6th Street lights bid opening date is 7/13. Awarded 8/15/2022. Topo survey
work began in late July of 2022. Topo Surveys were
completed in September. Contract has been awarded,
however, there is delay to receive supplies and
materials.
12/31/2022
4 Burns 2/22/2022
Requested additional cameras be
installed in the Sunnyslope area due to
stolen car items
Police
Quotes have been received. Staff working with vendor
to finalize scope and final cost. Cameras will be
installed by end of 2022.
12/31/2022
5 Burns 2/22/2022
Requested discussion with the Parks
Manager about ideas for Skate Park, and
City investing in park cleanup.

Community Services /
Parks & Recreation
ACC has created an Ad Hoc committee. Focus on skate
park safety prior to beautification efforts. Cameras and fencing quotes being gathered. Graffiti cleanup
discussions underway with Community Services.
2/28/2023
6 Velazquez 2/7/2022 Update from Beautification ad hoc
committee in March Ad Hoc Committee Waiting on Ad Hoc Committee TBD 7 Morales 3/21/2022 Outdoor Night Market Development Services (Planning)Included in Zoning and Municipal Code Update project.TBD 8 Burns, Morales, Perez 4/4/2022 Social Media posts-votes of previous night Council Mtgs City Clerk Waiting for additional Deputy City Clerk 3/31/2023 H.1.a
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2022 Update Requests from Council
(non-agenda items)
12/13/2022
#Council Member Meeting Date Update Requested Department Status Estimated Date of Completion Completed Date
9 Burns, Morales, Perez 4/18/2022
As part of budget process, reports from
each dept on year to date
accomplishments, 3 year fiscal analysis or
forecast for anticipated equipment ,
projects, expenditures, performance
measures, task performance measures,
and employee satisfaction rate.

City Manager Part of the mid-year Budget 1/15/2023
10 Burns, Velazquez 5/2/2022
Staff research drought resistant ideas for
Jerry Gabe Dog Park and all future dog
parks
Parks & Recreation
Staff met with landscapers to assess sprinklers. Staff is contacting other cities to learn what materials they are using. Landscapers will be seeding the park on October. 2/28/2023
11 Council 5/2/2022
Upgrade or replace the lights downtown
and the first block of the side streets with
APRA funds
Community Services
Need to issue an RFP as estimate is $150k. RFP
boilerplate is currently under review with City
Attorney. RFP estimated to be released in January of
2023.
4/30/2023
12 Resendiz 5/2/2022 Update on the Homelessness JPA City Attorney JPA summary prepared by City Attorney and sent to
Council. Staff will include this item at the Council's Goal Setting meeting
TBD
13 Velazquez 5/2/2022
Add language in City Code to fine
developers who block the alleys, streets,
public right of way for longer than 2 days
with dumpsters or equipment
Development Services
(Planning)Included in Zoning and Municipal Code Update project.TBD 14 Velazquez 5/2/2022 Discussion on dark sky Ordinance to prevent light pollution at night.

Development Services
(Planning and
Engineering)
Included in Zoning and Municipal Code Update project.TBD 15 Burns, Morales, Perez 4/4/2022 Naming of park by Fire Station 2: Cesar Chavez Park Parks & Recreation
Received Prop 68 grant for park construction. Will
include the name in all public outreach efforts as
required by the grant.
3/31/2024
16 Burns 9/6/2022 Shade structure at Valley View Park Parks & Recreation Staff is working to secure quotes for shade structure.

One quote received and staff is awaiting two additional quotes
12/31/2022
17 Burns 9/6/2022
Union Rd signs need to be replaced with
Avenida Cesar Chavez signs at Fairview
and Hwy 25 intersections
Community Services Staff working with Assemblymember Rivas' office to escalate the issue with Caltrans.

TBD (Need timeline from
Caltrans)
18 Resendiz 9/6/2022 Develop toddler activity area at Dunne Park Parks & Recreation Recreation researching costs to add feature to Dunne Park 6/30/2023
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2022 Update Requests from Council
(non-agenda items)
12/13/2022
#Council Member Meeting Date Update Requested Department Status Estimated Date of Completion Completed Date
19 Resendiz 9/6/2022 Need speed cushions near Calaveras School on Central Avenue
Community Services /
Development Services
(Engineering)
Location confirmed with Councilmember. Engineering
to include in study along with post speed calming data
collection.

TBD
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 1 Burns 1/8/2022 Set a hard stop date for map submission City Clerk 1/8/2022 2 Perez 1/8/2022
Requested the number of hits to the redistricting
website and emails received re: submitting maps
be emailed to council prior to the next meeting
Information Systems
& Technology 1/8/2022
3 Velazquez 1/18/2022
Request any communications sent to Council
Members re: redistricting be sent to the City
Clerk and shared with all of Council
City Clerk 2/7/2022
4 Burns 1/18/2022 Report on the Bird Scooter pilot program-- revenue, issues, etc.City Manager 3/21/2022
5 Burns 1/18/2022 Update on the process of adding roofs to the parklets downtown City Manager 1/28/2022
6 Burns 1/18/2022 Update on the Executive recruitment process for various positions City Manager 1/22/2022
7 Burns 1/18/2022 Update on the American Rescue Plan (ARPA), plans for recognition or payment to staff City Manager 1/22/2022 8 Morales 1/18/2022
Council to submit information to be distributed
to the Community by Social Media or any other
ways from their committees
City Clerk 4/18/2022
9 Morales 1/18/2022
Update on all of the grants she mentioned the
City could apply for in December-Received an
email from CM on 4/12/2022 with an attached
excel sheet.

City Manager 4/12/2022
10 Perez 1/18/2022 Update on the Central Ave traffic calming project if it is complete DS-Engineering 3/16/2022
11 Morales 1/18/2022 Report on other City Council salaries and benefits City Manager 3/7/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 12 Burns 1/22/2022 Analysis on how other cities are spending ARPA funds City Manager 4/4/2022
13 Burns 1/22/2022
Department Heads go through the list of City
staff and put them into categories, such as front
line staff, public safety, office workers, consider
tiers of hazard pay by April 1
City Manager 2/23/2022
14 Burns 1/22/2022
Have Council come up with ways to recognize
other groups of essential workers outside of City
Staff, such as teachers, grocery clerks, gas
station attendants, come up with plan to give
hazard pay or gift cards, by April 1
City Manager 4/4/2022
15 Burns 2/7/2022 Update on Executive position recruitment City Manager 3/15/2022 16 Morales 2/7/2022 Spreadsheet of all actions items requested by Council City Clerk 3/21/2022
17 Morales 2/7/2022 Update on 150th Celebration City Manager 3/21/2022 18 Morales 2/7/2022 Submit applications for grants due by Feb. 24th Fire 2/22/2022 19 Morales 2/7/2022 List of all projects utilizing Measure G funds, status, amount spent, etc.City Manager 2/23/2022
20 Resendiz 2/22/2022 Find out if other cities have a Veterans preference in hiring for all depts., not just PD
Administrative
Services
Finance/Human
Resources
4/4/2022
21 Burns 2/22/2022
How many HPD officers are veterans? How
many City staff members throughout the city are
veterans?
Administrative
Services
Finance/Human
Resources
4/4/2022
22 Burns 2/22/2022
Consider adding to the Assistant City Manager
position job description to be a liaison to
Council.

City Manager 2/22/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 23 Resendiz 2/22/2022 Consider adding to the Assistant City Manager position job description to work on PRA requests City Manager 2/22/2022 24 Burns 2/22/2022
Evaluate K-rails blocking union road are a
hindrance to Fire and Police response in an
emergency
DS-Engineering 2/25/2022
25 Burns 2/22/2022
Consider an item to purchase 400-500
"grabbers" for picking up trash, and have Council
give these away at park openings so public can
help keep parks clean.

Recreation 3/5/2022
26 Morales 2/22/2022 Update on 2021 goals and accomplishments, and what is our road map for 2022 goals City Manager 2/24/2022 27 Morales 2/22/2022
Requested a report on what percent of our
budget is from grants and what the grants are
for (separate from entitlement grants)
City Manager 2/22/2022
28 Morales 2/22/2022 Update on the 311 application Information Systems & Technology 2/7/2022
29 Council 2/22/2022 Update on the total number of PRA reqests the City Clerk's Office receives per year City Clerk 4/4/2022 30 Morales 2/22/2022 Report on all of the IT projects to help with streamlining
Information Systems
& Technology 2/25/2022
31 Morales 3/7/2022 4th of July Fireworks bring back location of event Recreation 3/21/2022 32 Burns, Morales,
Perez 4/4/2022 Assistant City Manager update City Manager 4/4/2022 H.1.a
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 33 Morales 1/18/2022 Update on the Broadband for the City Information Systems & Technology 4/27/2022
34 Burns 3/7/2022 Staff look at other cities using Accela and talk with IT, Planning, and Building
Information Systems
& Technology 4/27/2022
35 Burns, Morales,
Perez 4/4/2022 Update on Deputy City Clerk recruitment-CC is Waiting for HR City Manager HR posted Deputy City Clerk position online 5/2/2022
36 Burns, Morales,
Perez 4/18/2022
Provide training at the County's Fentanyl and
Opioid Training in June ot have video available
to be able to administer NARCAN
PD
Presentation given on 5/2/2022,
with Narcan training for public
offered on 6/11/2022
5/2/2022
37 Morales 3/7/2022
Assistant City Manager Recruitment be
completed in ideally 3 months, no later than 6
months
City Manager
Approved contract with Peckham
& McKenney for recruitment
services
5/2/2022
38 Perez 3/21/2022 Dog Park Grass - Update. Recreation-Report to be provided at May 2, 2022 Council Meeting.

Community Services
Parks/Streets/Utilitie
s/Fleet
5/2/2022
39 Velazquez 1/22/2022
Move ARPA funds to general fund by March,
earmarking funds for business revitalization,
tourism, "Welcome to Hollister" sign, develop
loan or grant program for businesses to apply for
City Manager 4/25/2022
40 Burns 2/22/2022
Report on the City's intentions and ideas on
what to do with Park Hill. Recreation-Report to
be provided at May 2, 2022 Council Meeting
Recreation Recreation gave a presentation on
5/2/2022 5/2/2022
41 Burns 3/21/2022 Promoting the 150th Celebration City Manager Update given by Ad Hoc (Morales) during meeting 5/2/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 42 Perez
Morales
3/7/2022
4/4/2022
Report on speed cushions, current locations,
future locations and remaining amount,
provided an update on 3/21/2022 Council
requested another update on 4/4/2022
DS-Engineering 4/18/2022
43 Burns, Morales,
Perez 4/18/2022 Update on Youth Art and Cultural Commissioner applications City Clerk Two applicants for appointment
on 5/16/2022 5/16/2022
44 Burns, Morales,
Perez 4/18/2022
Information on City of Hollister plans for Office
Professionals Day and recognition events that
have to do with our staffing.

City Manager
Recognized Office Professionals
Day. Working on other staff
morale ideas
4/27/2022
45 Perez 5/2/2022 Requested a 5 minute timer for all presentations City Clerk Completed 5/16/2022 46 Morales 1/18/2022 Traffic study on San Benito Road near 7-11 DS-Engineering Study in process-Speed humps not warranted 4/30/2022
47 Velazquez 1/22/2022 See if other nearby cities want to purchase speed cushions so we may order in bulk
Community Services
Parks/Streets/Utilitie
s/Fleet
Invite was given to CAO & City
Manager of SJB 3/30/2022
48 Velazquez 2/7/2022 Monthly or bi-Monthly meetings with the Fire Committee Fire Fire Committee created 5/26/2022
49 Burns 2/22/2022
Asked if City Attorney can confirm if we can
close/stop public comment, requested his legal
opinion on the matter
City Attorney Requested from Consultant as a
separate memo 5/26/2022
50 Morales 2/22/2022 Update on traffic study for speed cushions on San Benito Street by 7-11 DS-Engineering Study in process-Speed humps not warranted 4/30/2022
51 Burns, Morales,
Perez 4/18/2022 Dunne Park Community Center update City Manager Recreation Services Manager Garza provided presentation 5/2/2022
52 Burns, Morales,
Perez 4/18/2022 Add to second evaluation of Ord. 1202 for constitutionality City Clerk Requested from Consultant as a separate memo on 4/19.5/25/2022
53 Council 5/2/2022
Divide the APRA $500K for sidewalks between
the 5 council members to allocate for use in
their respective disticts.

City Manager 5/2/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 54 Resendiz 5/2/2022
Requests staff consider putting spikes on top of
the streetlights on Piane Crati Court (in D2) due
to complaints of bird waste on cars
Public Works Purchasing Bird Spikes 5/13/2022
55 Burns, Morales,
Perez 4/4/2022 Outstanding Building Permits over 6 months with status Building Council given monthly 6/30/2022
56 Resendiz 5/2/2022 Update on Dollar General's weed and graffiti abatement Code Enforcment Weeds removed 5/25/2022
57 Burns, Morales,
Perez 4/18/2022 memo clarification on using titles, city issued equipment, and our platform for campaigning City Clerk
Requested from Consultant as a
separate memo on 4/19.

Requested clarification from
consultant on using city logo shirts
and posting videos
5/20/2022
58 Morales 3/7/2022 Process for requesting speed cushions be placed on website for the public to access DS-Engineering
Council wanted to keep it simple
so the process is that a request is
made to a council member who
relays it to the City Manager who
relays it to Engineering for study.

A more detailed process was
brought to Council, but rejected.
6/6/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 59 Morales 2/7/2022
Revisit Council Committee assignments, updates
on committees that do not meet, and create
committee assignments for Finance and Public
Works
City Clerk
Staff requested clarification on
which committees updates are
being requested from.

Department Liasions for Finance is
Council Member Resendiz and
Community Services Liasion is
Mayor Velazquez.
6/21/2022
60 Perez 2/22/2022 Consider changes to City's Parking Ordinance, regarding parking across from the Library.Police Department PD working on removing parking
restrictions on 5th St. On
6/6/2022 Agenda
6/6/2022
61 Morales 2/22/2022 Discussion on Planning Department projects that are delayed and what the problems are DS-Planning Spreadsheet provided to Council on 6/24/2022 6/24/2022
62 Burns, Morales,
Perez 4/4/2022 Safe Zones Police Dept PD working on testing site before press release.6/21/2022
63 Perez 5/2/2022 Consider making a temporary loading zone area in front of Gunnagle Funeral Home for Hearses
Planning,
Engineering?
A work order has been issued to
Public Works to create a loading
zone out of two of the parking
spaces in front of the funeral
home.
7/22/2022
64 Resendiz 5/16/2022 May we look to see what may be done about accidents at Alvarado & Santa Ana.PD Staff provided status on 7/21/2022 7/21/2022
65 Burns 1/18/2022 Look into Central Coast 3CE Grant City Manager Staff is working with 3CE staff and the new grant writer 7/25/2022
66 Morales 1/18/2022
Discuss changing the time of Council meetings so
they are earlier, so they do not go late into the
night
City Clerk/ City
Attorney
Will request as part of HMC 2.04
changes. Requested start time is
9:00 am. Was not changed as part
of the revisions.
5/16/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 67 Morales 1/18/2022 Proposal for electric vehicles, to utilize grants for electric vehicles
Community Services
Parks/Streets/Utilitie
s/Fleet
Staff given direction to look at
available electric vehicles. Have
not found any. Staff will need to
put a refundable deposit down
and order them.
7/22/2022
68 Morales 2/7/2022
Finance to provide more details on the budget
totals, percent paid vs. actual with the warrant
registers for approval
Administrative
Services
Finance/Human
Resources
Will begin 8/1/2022. Item is part
of the warrant registers.8/1/2022
69 Burns, Morales,
Perez 4/4/2022 Renaming of Union Road and new park by FS2 to Cesar Chavez Way and Cesar Chavez Park City Manager Engineering is in process. Will be on 8/1 Council agenda.8/1/2022
70 Morales 1/22/2022 Analysis on the speeding complaints in the City by neighborhood Police Department
PD confirmed that they do not
track complaints at the
neighborhood level.
9/1/2022
71 Morales 1/22/2022 Add Community Development position to help businesses get started go through the processes City Manager Will be done by Asst. City Manager 9/1/2022
72 Burns, Morales,
Perez 4/4/2022 Intelligence on PD Issues and Trends in the community Police Dept Annual report with statistics is
posted on PD website.9/1/2022
73 Burns, Morales,
Perez 4/4/2022 Cameras up at all access and have PD work with IT work on and add a privacy aspect PD & IT Policy determined to be adequete by City Attorney 9/1/2022
74 Morales 5/2/2022
List of resources for the community with links on
the City's webpage, such as local non profits,
food assistance, housing assistance, etc. Link to
see what district residents live in.

City Manager
Resources added to existing site
and will be included on new city
website.
9/7/2022
75 Morales, Burns 5/2/2022
Add the Council updates and request
spreadsheets to the City's webpage for public
transparency
City Manager
Reports add under "Transparency"
tab on existing site. Reports will
be included on new city website.
9/30/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 76 Resendiz 9/6/2022 Ensure that Mexican music is played during Summer Concert Series Recreation Mariachi groups will play on September 16th. 9/16/2022
77 Council 5/2/2022
Install sod grass at Jerry Gabe dog park, one side
at a time, to keep one side open at all times
while laying sod on the other side. Block off side
of park with fence to keep dogs/people out
Community Services
/ Parks & Recreation
Staff has tried to fence off areas of
the dog park in the past. This did
not contain the small dogs nor
stopped visitors from entering the
other sides
9/14/2022
78 Resendiz 9/6/2022
Inquiries from Hollister School District for
Planning: Rosati project, parking lot and
walkway, CFDs, increasing development fees,
and shared facility use agreements
Development
Services (Planning)
Staff has not received any inquires
from HSD. Staff has had
discussions with HSD recently
regarding approved housing
developments.
9/14/2022
79 Morales 5/2/2022
Study session on Code Enforcement problem
solving, communications training, dispute
resolution
Police (Code
Enforcement)
PD has met with Councilmember
Morales and addressed her
concerns.
8/31/2022
80 Morales 2/22/2022 Receipts of budget vs actuals Administrative Services
Reports will start with new
budget. Included with standing
warrant agenda item.
8/1/2022
81 Resendiz 5/2/2022
Have staff to remove the fenced area at Klauer
park so it is not used as a dog park, and come up
with an alternative solution for the area
Parks & Recreation /
Community Services
Received quote from contractor to
remove fence. Scheduled to be
removed by 9/23/22
9/26/2022
82 Perez 9/6/2022 Provide speed hump installation schedule Community Services Dept provided schedule to City Manager's Office for review 9/20/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 83 Perez 9/6/2022 Parks ADA Schedule Parks & Recreation Staff is working to prepare
schedule. Will be provided at
Parks and Recreation Commission
meeting and to council.
9/27/2022
84 Morales 9/6/2022 Provide update on status of salary study Administrative Services
Update will be provided on 9/19
council meeting 9/19/2022
85 Morales 9/6/2022 PIO Plan City Manager Assistant City Manager developing plan.9/8/2022
86 Resendiz 9/6/2022 200 Zinc Plates available for donation.Parks & Recreation Referred to Art & Cultural Commission 10/5/2022
87 Morales 9/6/2022 Business Loan Program update City Manager Update program to make more
businesses are eligible to receive
loan.
10/3/2022
88 Resendiz 9/6/2022 200 Zinc Plates available for donation.Parks & Recreation Referred to Art & Culture Committee 10/5/2022
89 Resendiz 9/6/2022 Need speed cushions at intersection of Alvarado and Santa Ana
Community Services
/ Development
Services
(Engineering)
Will be installed the week of
September 26th.9/30/2022
90 Morales 2/7/2022
Grant chart, showing what grants are available,
which are applied for, status, etc. Will provide a
template
City Manager
On 6/6/2022 Agenda to request
grant writer. Grant writer
approved.
9/30/2022
91 Resendiz, Burns 5/2/2022
Earmark funds from ARPA to help businesses
transition to going green (after other ARPA
funding priorities are met)
City Manager
City will assist businesses as
requested. City Manager will
provide update at 10/3 Council
meeting.
10/3/2022
92 Morales 5/2/2022 An Ordinance to ensure that business are not fined for stolen shopping carts
Police (Code
Enforcement) / City
Attorney
Second reading of ordiance will be
brought to Council on 10/3/22.10/3/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 93 Burns 9/6/2022 Organizational Charts for City and Departments (include vacant positions)City Manager
Departments submitting org
charts to City Managers Office for
review.
10/17/2022
94 Burns 9/6/2022 Update on downtown sign
City Manager /
Development
Services
(Engineering)
Engineering is currently reviewing
plans for sign. Structural review
will be completed on 9/16/22.
9/30/2022
95 Perez 1/18/2022 Update on the tree program Community Services Dept has received a list of all trees
trimmed or removed in Fiscal Year
2021-22. Report under review and
will be distributed to council.
10/5/2022
96 Burns/Velazquez 9/19/2022 Crosswalk on Ladd Lane City Manager Staff installed temporary
crosswalk markings while
contractor works to permanently
correct Ladd Lane.
10/3/2022
97 Burns 10/3/2022 Prune Street Pavement Community Services Prune St construction is scheduled
for August 2023. Potholes on
Prune St are scheduled to be
refilled by 10/31/22.
10/10/2022
98 Morales 10/3/2022 San Benito and Hawkins Street Traffic Study Engineering Study on intersection was
completed in 2022. All ways stops
were not warranted.
10/3/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 99 Burns/Velazquez 9/6/2022
Confirm that judgement is due to city from Irma
Gonzalez and Elia Salinas and begin collection
process if applicable.

City Attorney
City's Risk Management firm has
confirmed that they are beginning
the collection process. Confirmed
that there are no other
outstanding legal judgements.
10/14/2022
100 Resendiz 10/17/2022
Forward email from Gavilan College
President/Superintendant to the local press and
to City Clerk for submission into the offical
record
City Manager Email was forwarded as requested 10/18/2022 101 Resendiz 5/2/2022 Update on whether the City can be more restrictive regarding use of plastic bags
Community Services
/ City Attorney
City cannot pass a more restictive
ordiance than the state.10/20/2022
102 Resendiz, Perez 10/17/2022 Provide letter from Gavilan College on Presentation done by Sunnyslope Water District
City Manager/City
Clerk Letter was provided as requested 10/18/2022
103 Perez 11/7/2022 Financials for 150th Celebration City Manager Follow up meeting held with
Councilmember Perez and City
Manager.
11/14/2022
104 Perez/Morales 9/6/2022 Provide streets/sidewalks/alleys schedule Community Services City Manager's office is sending
out project schedules as
confirmed. Schedules will be
posted on social media as well.
11/21/2022
105 Morales 9/6/2022 Timeline for Council Projects City Manager Assistant City Manager working
with Department Heads to
develop timelines for projects.
11/30/2022
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2022 Completed Update Requests 12/13/2022
#Council Member Meeting Date Update Requested Department Status Completed Date 106 Morales 11/7/2022
Follow up with Planning Department regarding
customer service concerns brought up at San
Benito Chamber of Commerce Business
Advocacy Committee
City Manager Confirming follow up meeting.

Will provide an update to Council.11/30/2022
107 Burns 11/21/2022 Status Update on General Plan Development Services (Planning)
Timeline emailed to Council on
11/30/2022 11/30/2022
108 Resendiz 9/6/2022 General Plan Action Committee (GPAC) Update Development Services (Planning)
Timeline emailed to Council on
11/30/2022 11/30/2022
109 Burns 11/21/2022
Status on hiring an Development Services
Director, Airport Manager, Chief Building
Official, and Building Inspector
City Manager
Recruitment update provided to
Council. Interviews for
Administrative Services Director
will take place on the week of
December 5th. City Engineer
interviews scheduled for week of
December 12th.
11/30/2022
110 Perez 11/7/2022 Cienega Road Survey Engineering Draft report received 11/18. Final report expected on 12/15/22 12/12/2022
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Hollister City CouncilDecember 19, 2022

Hollister City Council
December 19, 2022