Hollister City Council
August 3, 2026

3563 Step 7: Calculate the adjusted value for each Rate charged under this Agreement. Adjusted Rates shall 3564 be calculated as follows:
3565 Adjusted Rate = Adjusted Operating Component + Adjusted Disposal Component + Adjusted Processing 3566 Component (for recyclables) + Adjusted Processing Component (for organics) + Adjusted Fee Component 3567 (will likely be multiple fee calculations)
3568 For example, assuming:
3569 1. The Rate being adjusted is a Solid Waste Collection Rate 3570 2. Adjusted Operating Component = $25.66 (as calculated in Step 2) 3571 3. Adjusted Disposal Component = $3.62 (as calculated in Step 3) 3572 4. Adjusted Processing Component = $2.08 (as calculated in Step 4) 3573 5. Adjusted Processing Component = $3.15 (as calculated in Step 5) 3574 6. Adjusted Fee Component = $0.51 (as calculated in Step 6) 3575
3576 Adjusted Rate = $25.66 + $3.62 + $2.08 + $3.15 + $0.51 = $35.02 3577
3578
3579
125

3580 ATTACHMENT F
3581 CONTRACTOR'S OPERATIONAL DETAILS
3582
3583 F1. Technical Proposal (Revised Sections 1-2 from Proposal Dated November 14, 2017) 3584 F2. Cost Basis for Proposal (Final Cost Forms 1.0 to 1.9) 3585 F3. Maximum Allowable Rates for Collection Services for Rate Year 1 (Modified Final Cost 3586 Forms 2.1, 2.2, 2.3, 2.4.A, 2.5.A, 2.6.A, 2.7, 2.8, and 2.9) 3587 F4. Implementation Plan and Schedule
3588 FS. Approved Subcontractors
3589 F6. Commercial Recycling and Organics Outreach Plan 3590
126

3591 F1. TECHNICAL PROPOSAL
3592 F1. A. Single -Family Services
3593
3594 Single -Family Base Services
3595
3596 All single-family customers will receive weekly solid waste, recycling, and organics collection, as well as 3597 two bulky item collections per year.
3598
3599 The following services are also available to single-family residential customers, as described below. 3600
3601 Bulky Item Collection
3602
3603 To schedule a bulky item collection, customers must contact Recology's Customer Service Specialists 3604 (CSSs), who will schedule the pickup for their next collection day. If the customer has exceeded their 3605 two bulky item collections per year, the CSS will inform them of any service charges. The CSS will ask 3606 the customer to describe the items to be collected and ask them to place their bulky items next to their 3607 containers on collection day.
3608
3609 Recology will work with Pat's Place to facilitate reuse of the bulky items collected. For more 3610 information, please see Section F1. I: Other Environmental Enhancements. 3611
3612 Additional 'recycling Carts
3613
3614 SFD customers may request additional recycling carts for a monthly rental fee agreed upon with the RA 3615 Members. To request the cart, customers would simply contact Recology's Customer Service. 3616
3617 Overage Service
3618
3619 SFD customers may place additional recyclables that do not fit in their cart in customer -provided clear 3620 plastic bags next to their collection cart. Cardboard may also be placed adjacent to the cart, bundled no 3621 larger than 3' by 3'. Recology will collect the material on customers' regular collection days at no 3622 additional charge.
3623
3624 Household Battery Collection
3625
3626 Recology will collect household batteries from SFD customers during their regularly scheduled collection 3627 day. Single-family customers would place household batteries in a clear, sealed plastic bag on top of the 3628 weekly -serviced single -stream recycling cart. Drivers collect the bags, store them in a dedicated 3629 container that is secured to the recycling collection vehicle, and transport them for processing. 3630
3631
3632
3633
127

3634 Textile Collection
3635
3636 Recology will collect textiles (such as clothing, towels, and blankets), that are placed next to their 3637 recycling container, sealed in a clear plastic bag. Textiles must be clean and dry. 3638
3639 Recology drivers will then collect the textiles and place them in a separate compartment inside the 3640 collection vehicle. The textiles will be provided to Pat's Place for sorting and reuse. 3641
3642 Used otor Oil and Filter Collection
3643
3644 Recology will collect used motor oil and oil filters from SFD customers at the curbside. Customers can 3645 contact Customer Service to request 1 -gallon sealable plastic jugs and sealable plastic bags to collect 3646 used oil filters.
3647
3648 The jugs and bags will be delivered on the next regular collection day, following the customer's request. 3649 The collection kit will be accompanied by a "how to" brochure with instructions on preparing the motor 3650 oil and oil filters for collection.
3651
3652 Customers would place the used motor oil in a sealed container and the oil filters in sealed plastic bags, 3653 setting them on top of their cart during their usual collection day. All collection trucks will contain spill 3654 kits, and drivers will be trained on containment procedures in case of an accidental spill. 3655
3656 The collection vehicles will be equipped with storage racks designed to hold 1 -gallon used oil jugs and 3657 filter bags. These storage racks have a secondary containment feature that will help mitigate any 3658 potential spillage. When the oil and filters are collected, a new collection kit will be provided by the 3659 driver, if requested.
3660
3661. Holiday Tree Collection
3662
3663 Recology will collect trees will be collected at curbside from single-family customers for a three-week 3664 period following January 1 for no additional fee. Customers must:
3665 o Remove all decorations, including tinsel, lights, ornaments, or hooks. 3666 o Set out unflocked trees only.
3667 o Place the trees next to their organics collection cart. 3668 o Ensure the tree is cut into lengths six feet or less, if applicable. 3669
3670 Trees will be processed at Recology's South Valley Organics composting facility. 3671.
3672 Contamination Fees
3673
3674 Recology will issue Courtesy Non -Collection Notices to any single-family customer with a contaminated 3675 garbage, recycling, or organics container. "Contamination" is defined as greater than 10% by volume of 3676 prohibited material in the container.
3677
3678 After three Courtesy Non -Collection Notices, any customer that continues to have contamination levels 3679 greater than 10% by volume in their container will be issued a contamination fee per incident. 3680
3681
3682
128

3683 RouteSmart Routing Software
3684
3685 All routes — whether single-family, multi -family, or commercial — will be designed using RouteSmart 3686 software or software with similar functionality. RouteSmart is fully -integrated with Recology's Customer 3687 Relationship Management System (RCRM), and therefore uses the most up-to-date data to design 3688 routes.
3689
3690 Using RouteSmart software, Recology operating companies experience a measurable reduction in 3691 vehicle miles traveled, fuel use, tire wear, greenhouse gas emissions, and street wear -and -tear. 3692
3693 RouteSmart integrates seamlessly with ESRI's ArcGis family of mapping products and provides the ability 3694 to balance routes based on time, number of lifts, or potential volumes and densities to be collected. 3695 The system considers vehicle type, address restrictions, and service time -of -day constraints, among 3696 other parameters.
3697
3698 For regularly scheduled collection, customer information is downloaded from the RCRM database into 3699 RouteSmart for routing. The routed data is interfaced back to the RCRM database, providing accurate 3700 customer information to anyone with access to either online inquiry or reports from the RCRM system. 3701
3702 After initial routing in RouteSmart, Recology supervisors drive each route prior to the commencement of 3703 services to verify efficiency and safety issues. Ultimately, the final routing adjustments will be made by 3704 the driver.
3705
3706 As new customers start and stop service, change service levels, and route conditions change, routes will 3707 be adjusted as necessary.
3708
3709 Single -Family Route productivity
3710
3711 The following table provides Recology's productivity assumptions for single-family customers, based on 3712 average number of accounts per route per day. These are assumptions based on Recology's current 3713 services in San Benito County, Hollister, San Juan Bautista, Gilroy, and Morgan Hill. 3714
Saturday None
Sunday None
3715
3716
3717
3718
3719
3720
129

3721 Single -Family Collection Methodology
3722
3723 Recology proposes to use fully -automated side -loading vehicles to service single-family customers. 3724 More information on the specifications of these vehicles is available in Section F1. G: Requirements for 3725 Operations, Equipment and Personnel of this Section. 3726
3727 Each vehicle will have a one -person crew and will be capable of collecting approximately 75 accounts 3728 per hour.
3729
3730 Single-family collection routes assume a nine -hour total workday, with approximately six to seven hours 3731 of active on -route time per driver per day. In addition, drivers are well -trained on the obstacles they 3732 encounter in alleys, such as low -hanging wires, sharp corners, and narrow spaces. 3733
3734 Recology vehicles will all have GPS tracking capabilities, enabling Recology to monitor progress on each 3735 collection route.
3736
3737 In addition, each collection vehicles will be equipped with an on -board video safety system, such as 3738 DriveCam or similar functionality. The on -board video safety system is an event recorder that is 3739 activated by hard stops, collisions, and similar unexpected driving events. A forward -facing camera 3740 records video ahead of the vehicle and an interior camera records the view of the driver. Images of 3741 recordable events are reviewed, stored, incorporated into incident reports, and used to help coach 3742 drivers. This state-of-the-art feature helps improve driver behavior. 3743
3744 Additional Single -Family Collection Assumptions
3745
3746 Recology used the following assumptions when designing its single-family collection routes for this 3747 Proposal. Recology based these assumptions on the current service level subscriptions among single - 3748 family customers in the area.
3749
i C \C tY,"y v;Y a fl\ y� y\)
County of San Benito 95%
City of Hollister 95%
City of San Juan Bautista 95%
3750
3751 F1. B. Multi -Family Services
vceSYrti
<3% <2%
<3% <2%
<3% <2%
3752
3753 Multi -Family Base Services
3754
3755 Multi -family customers will receive weekly solid waste and recycling collection from one to six times per 3756 week, depending on the level of service necessary. 3757
3758 Multi -family customers will also be able to subscribe to optional organics collection service, which would 3759 include food scraps comingled with yard trimmings. 3760
130

3761 Customers will also receive two bulky items collections per complex each year. To schedule a bulky item 3762 collection, the customer would contact Recology's Customer Service. Multi -family customers will be 3763 asked to place their items next to the complex collection container, or at another mutually agreed upon 3764 spot at the complex, such as the resident's parking spot, to ensure street corners or sidewalks are not 3765 obstructed.
3766
3767 Recology will work with Pat's Place to facilitate reuse of the bulky items collected. For more 3768 information, please see Section F1.1: Other Environmental Enhancements of this Section. 3769
3770 RouteSmart Routing Software
3771
3772 All multi -family customers will be routed using RouteSmart software, as described in Section F1. A:
3773 Single -Family Services.
3774
3775 Multi -Family Route Productivity
3776
3777 Multi -family customers will be routed with commercial customers to maximize efficiency and minimize 3778 the number of collection vehicles on the street. For productivity assumptions (in terms of lifts per route 3779 per day) for both multi -family and commercial, please see Section F1.C: Commercial Services. 3780
3781 Multi -Family Cllection Methodology
3782
3783 For details on collection methodology for both multi -family and commercial accounts, please see 3784 Section F1.C: Commercial Services.
3785
3786 Contamination Fees
3787
3788 Recology will issue Courtesy Non -Collection Notices to any single-family customer with a contaminated 3789 garbage, recycling, or organics container. "Contamination" is defined as greater than 10% by volume of 3790 prohibited material in the container.
3791 After three Courtesy Non -Collection Notices, any customer that continues to have contamination levels 3792 greater than 10% by volume in their container will be issued a contamination fee per incident. 3793 F1. C. Commercial Services
3794
3795 Commercial Base Services
3796
3797 Commercial customers will receive weekly solid waste and recycling collection from one to six times per 3798 week, depending on the level of service necessary. Commercial customers will also be able to subscribe 3799 to optional organics collection service, which would include food scraps comingled with yard trimmings. 3800
3801. Recology is also offering universal organics collection to help customers maintain compliance with 3802 Assembly Bill (AB) 1846. Recology will implement the program at the start of the new Agreement term 3803 (November 1, 2018) to help ensure the Regional Agencies' compliance with AB 1826. 3804
131

3805 Recology's universal organics collection program for commercial customers would collect both pre - 3806 consumer (back of house/kitchen) and post -consumer (front of house) material. Signage, such as 3807 posters and placards, would illustrate acceptable materials for staff and customer, helping to minimize 3808 contamination.
3809
3810 The following materials would be accepted under Recology's universal commercial food scrap collection 3811 program.
3812
Food Scraps Soiled Paper Products Yard Trimmings
o Bread, grains and pasta o Coffee filters o Branches and brush o Coffee grounds o Greasy pizza boxes o Flowers and floral o Dairy o Paper cups and plates trimmings
o Eggshells o Paper bags, napkins, towels o Grasses and weeds o Fish and shellfish o Paper take-out boxes and o Leaves o Fruit, including pits containers o Tree trimmings
o Meat, including bones o Paper tea bags
o Vegetables
3813
3814 RouteSmart Routing Software
3815
3816 All commercial customers will be routed using RouteSmart software, as described in Section F1. A:
3817 Single -Family Services.
3818
3819 Commercial Route Productivity
3820
3821 The following table provides Recology's multi -family and commercial productivity assumptions, based 3822 on the average number of lifts per route per day. These are assumptions based on Recology's current 3823 services in San Benito County, Hollister, San Juan Bautista, Gilroy, and Morgan Hill. 3824
3825 The average number of lifts per day is lower than in a more urban area, due to the rural nature of the 3826 County. Many of the commercial accounts in the service area are on ranches and farmland, resulting in 3827 a longer drive time and reduced number of lifts per hour. 3828
3829
3830
3831
3832
3833
132
Wednesday
65 Thursday
80 Friday
Saturday
Sunday
55 50
None

3834 Commercial Collection Methodology
3835
3836 Recology proposes to use front end loading vehicles to service multi -family and commercial customers. 3837 More information on the specifications of these vehicles is available in Section F1. G: Requirements for 3838 Operations, Equipment and Personnel. Each vehicle will have a one -person crew. The routes assume a 3839 nine -hour total workday, with approximately six to seven hours of active on -route time per driver per 3840 day.
3841
3842 Recology vehicles will all have GPS tracking capabilities, enabling Recology to monitor progress on each 3843 collection route
3844
3845 Front end loading routes will be capable of collecting about 10 accounts per hour if collecting 3846 commercial metal containers. Due to the rural nature of the service area, the average number of lifts 3847 per hour for commercial customers is lower than what might be possible in a more densely -populated 3848 area.
3849
3850 For commercial customers utilizing carts (as opposed to metal containers), Recology will incorporate the 3851 carts into the single-family collection routes, utilizing fully -automated side -loading vehicles. 3852
3853 Contamination Fees
3854
3855 Recology will issue Courtesy Non -Collection Notices to any single-family customer with a contaminated 3856 garbage, recycling, or organics container. "Contamination" is defined as greater than 10% by volume of 3857 prohibited material in the container.
3858
3859 After three Courtesy Non -Collection Notices, any customer that continues to have contamination levels 3860 greater than 10% by volume in their container will be issued a contamination fee per incident. 3861.
3862 F1. D. RA Member Services
3863
3864 RA Member Services
3865
3866 Recology will provide a minimum of weekly solid waste, recycling, and organics collection at RA Member 3867 facilities, including municipal offices, parks, parking lots, fire stations, and other locations, at no direct 3868 cost to the RA Member. RA Member facilities can request more frequent service as needed. 3869
3870 To schedule a bulky item collection, RA Members would contact Recology's Customer Service 3871. Department. Similar to multi -family customers, Recology will work with the RA Member to identify a 3872 location to set out the item for collection to ensure sidewalks and public walkways are not obstructed. 3873
3874 RA Member locations will receive appropriate container sizes in all three material streams as part of 3875 their service. Recology's Waste Zero Specialists (described in Section F1. E: Public Outreach and 3876 Education) will be available to provide site assessments for RA Member locations to help determine 3877 adequate service needs, if necessary.
3878
3879
3880
133

3881 Containers at Public Locations
3882
3883 Recology will collect solid waste, recycling, and organic materials from public containers within the RA 3884 Member service areas, as scheduled by the RA Member. This includes cleaning scattered litter within 15 3885 feet of the public container.
3886
3887 Community Event Services
3888
3889 Recology will provide solid waste, recycling, and organic material collection services at Regional Agency 3890 community events, as listed in Attachment B7 of the Franchise Agreement. 3891
3892 Recology's community event services will include:
3893 o Event collection stations, featuring color -coded receptacles for each material stream (pictured). 3894 o Collection station monitors, to help educate event participants on proper material sorting. 3895 o Containers for each material stream (solid waste, recycling, and organics) that are clearly 3896 marked.
3897 o Public education booths, featuring educational material (such as brochures and flyers), as well 3898 as giveaways and games (pictured) designed to educate customers on source separation. 3899 o Reports on the outcome of the event services, including the number of collection stations at the 3900 event, the number of collection monitors, the tonnage of the material collected (by stream), and 3901 a description of the educational material distributed. 3902
3903 For events that are not hosted or primarily funded by an RA member, Recology will offer these services 3904 to the event organizer for a negotiated rate.
3905
3906 Compost Giveaway
3907
3908 Recology will host compost giveaways in the RA service area, offering nutrient -rich compost. Each RA 3909 may request up to 20 cubic yards of compost up to three times per year. Recology will provide the 3910 compost for RA Members or residents in a drop box or similar container. 3911
3912 The Giveaway provides residents free compost to enrich their gardens and demonstrate the end result 3913 of their efforts to recycling yard waste and food scraps. At these events, Recology also provides 3914 education on the benefits of home composting.
3915
3916 E- ante and Shred Event
3917
3918 Recology will host a total of three E -Waste and Shredding Events each year. During the events, 3919 residents can drop off e -waste, u -waste, batteries, cell phones, compact fluorescent lamps (CFL), and 3920 fluorescent tubes. In addition, Recology will offer paper shredding services, helping residents properly 3921 destroy documents and recycle the paper.
3922
3923 The dates for these events would be mutually agreed upon by Recology and the RA Member. Based on 3924 past experience, Recology recommends conducting the events in the following months:
3925 o January, to capture holiday e -waste and u -waste material. 134

3926 o April, to coincide with "Earth Day," spring cleaning efforts, and document destruction after tax 3927 season.
3928 o September, after school is back in session.
3929
3930 Material collected at these events will be properly diverted as applicable. 3931
3932 Quarterly Recycle Days at John Smith Road Landfill 3933
3934 Recology will support the RA's quarterly Recycle Days at John Smith Road Landfill through an annual 3935 $25,000 contribution to the event.
3936
3937 Public Drop Box Service
3938
3939 Recology will support the RA's annual neighborhood cleanup events through a special drop box service, 3940 available for no additional charge.
3941
3942 Recology has previous experience conducting successful public drop box services for the City of Gilroy 3943 and looks forward to offering this feature to the RA Members. 3944
3945 Recology will deliver 40 cubic yard drop boxes (or other available size requested) to sites designated by 3946 the RA Members. Recology will work with the RA Members to strategize the specific geographical 3947 placement of the drop boxes, identifying safe and convenient areas for customers. 3948
3949 RA Members must give two weeks of advanced notice for the service, which will entail:
3950 o Up to 10 solid waste drop boxes for the County and City of Hollister 3951 o Up to five solid waste drop boxes for San Juan Bautista 3952 o Up to 10 recycling drop boxes for the County and City of Hollister 3953 o Up to five recycling drop boxes for San Juan Bautista 3954
3955 Material will be disposed or diverted as appropriate. 3956
3957 Abandoned Waste Service
3958
3959 Recology will offer abandoned waste collection services to RA Members to help each community remain 3960 a clean and vibrant place.
3961.
3962 Recology will collect up to five tons of abandoned material identified by an RA Member and 3963 communicated to Recology though verbal, electronic (such as e-mail), or written direction at no 3964 additional cost.
3965
3966 Recology is able to collect abandoned waste the same weekday if notified before noon; if notified after 3967 noon, Recology will collect the waste the next business day. This includes litter clean up within a 10 -foot 3968 radius of the abandoned waste site.
3969
3970 Recology's drivers are the eyes and ears of the community and are specifically trained to identify 3971 abandoned waste while on route. In the event that abandoned waste is spotted, Recology will contact 3972 the RA Contract Manager.
3973
135

3974 In addition, Recology drivers and supervisors will work collaboratively to document trouble spots of 3975 abandoned material. If a driver notices an area with frequent abandoned material, he or she will notify 3976 Recology supervisors, who will take photographic documentation of the site to share with the RA 3977 Members.
3978
3979 Recology will work to divert collected abandoned waste whenever possible. 3980
3981 F1. E. Public Education and Outreach
3982
3983 A well-defined public outreach and education program — with consistent messaging and easy -to - 3984 understand tools — is one of the best management practices to help increase participation in diversion 3985 programs while reducing contamination.
3986
3987 Recology currently employs one full-time Public Education and Outreach Specialist (known as a Waste 3988 Zero Specialist) and will hire one full-time Recycling Outreach Manager (known as a Waste Zero 3989 Manager) prior to the start of the new Agreement.
3990
3991 In addition, Recology will maintain two additional FTE Waste Zero Specialists during the first year of the 3992 Agreement, to assist with outreach, education, waste assessments, and the transition into the new 3993 services. These positions will be temporary and will terminate after the first year of the Agreement. 3994
3995 The Waste Zero Manager (Manager) and Waste Zero Specialist (Specialist) serve as Recology's public 3996 education and diversion liaisons in the community, promoting recycling, composting, and reduced 3997 disposal in the RA service area.
3998
3999 The Manager and Specialist will help champion the new services outlined in the Agreement Attachment 4000 B8, helping customer utilize these new programs to achieve the diversion goals set by the RA members. 4001
4002 The Manager and Specialist will be responsible for such tasks as:
4003 o Offering comprehensive, multi -faceted outreach to all customers, tailored to resident and 4004 business type
4005 o Coordinating and producing education events, including educational efforts in local schools 4006 o Supporting local community service organizations 4007 o Offering technical assistance to help all customers implement services and optimize diversion, 4008 including on -site training for employees
4009 o Presenting to homeowners' associations, business groups, multi -family residents, and 4010 environmental organizations
4011 o Conducting site visits to educate customers on diversion goals, contamination concerns, and 4012 new programs
4013 o Conducting on -site waste assessments to help customers divert more material from the MSW 4014 stream and minimize contamination in the recycling and organics stream 4015
4016
4017
136

4018 Public Education Plan
4019
4020 Recology's Recycling Outreach Manager (known as a Waste Zero Manager) would be responsible for 4021 creating and submitting the annual Public Education Plan to the RA Members per Attachment B8 of the 4022 Franchise Agreement.
4023
4024 The Plan would serve as a roadmap for the upcoming year's educational efforts for each customer 4025 segment. It will include services provided, community events, specific educational campaigns, public 4026 education material to be developed and revised, community partnership opportunities, and an 4027 implementation schedule.
4028
4029 The Waste Zero Manager will work closely with the Regional Agency Contract Manager to develop the 4030 Plan. This will include reviewing annual progress since the last Plan submission. 4031
4032 Public Education Material
4033
4034 Below is an overview of the types of materials Recology will offer. Exact content will be mutually agreed 4035 upon between Recology and the RA members, but at a minimum will include all items specified in 4036 Attachment B8 to the Franchise Agreement and included in the annual Public Education Plan. All 4037 printed materials will also be accessible on Recology's website. 4038
4039 New Programs Mailing and Recycling Guide
4040 Prior to the start of service, each customer will receive a New Programs Mailing and Recycling Guide 4041 describing and illustrating methods to prepare recyclable, organic, and solid waste materials for 4042 collection. The brochure will illustrate the acceptable materials for each container and will also detail 4043 the proper set out procedures for the collection containers. 4044
4045 Recology recommends combining the New Program Mailing and Recycling Guide into one mailing that 4046 serves as a comprehensive guide for customers.
4047
4048 Recology will prepare tailored content for single-family, multi -family, and commercial subscribers. For 4049 multi -family and commercial subscribers, the mailing will emphasize compliance with State -mandated 4050 recycling and composting requirements.
4051
4052 Content of the Mailing and Recycling Guide can include:
4053 o A complete list of programs and services provided to customers, including effective dates 4054 o A list of recyclable materials that are accepted in the single -stream recycling program 4055 o A list of organic materials that are accepted in the organics program 4056 o A list of items that need to be landfilled at this time 4057 o Graphics and an explanation of proper set -out procedures 4058 o Recycling and/or disposal options for Household Hazardous Waste (HHW) 4059 o Used motor oil and oil filter collection program (single-family customers only) 4060 o Telephone numbers and website information for Recology 4061 o Other relevant resources
137

4062
4063 Advertisements, Press Releases, and Public Service Announcements 4064 Recology will prepare and distribute the following announcements approximately one month prior to 4065 the start of the new Agreement:
4066 o A public service announcement (PSA) for local radio and cable television broadcasts 4067 o Newspaper and online advertisements highlighting upcoming programs and services 4068 o A press release describing the programs offered by customer sector (single-family, multi -family, 4069 and commercial)
4070
4071 Bill Inserts
4072 Throughout the Agreement term, Recology can provide various bill inserts tailored to each customer 4073 sector on an array of topics, such as rate changes; tips on how to Reduce, Reuse, Recycle, Rot, and 4074 Recover; and how to properly dispose of Hazardous Waste. 4075
4076 Each Regional Agency may request Recology to distribute the inserts bi-monthly in each customer bill. 4077
4078 Biennial Newsletter
4079 Recology will create, design, and distribute bi-annual newsletters to educate customers on vital 4080 information in the waste and recycling industry. The newsletters will be mailed with customer bills or 4081 downloaded electronically.
4082
4083 Newsletters serve as an important tool to remind residents about the available services and programs; 4084 in addition, newsletters are an opportunity to promote recycling events and educate customers on 4085 additional resources for recycling and waste reduction. 4086
4087 Multi -Family and Commercial Sorting Posters
4088 Throughout the Agreement term, Recology will design and distribute posters to multi -family and 4089 commercial property managers for on -site use, illustrating the recyclable materials collection program 4090 and the commercial food scrap collection program. These posters are designed to educate program 4091 participants on proper sorting. The commercial posters will offer information in English and Spanish. 4092
4093 Commercial "How To" Flyers for Recycling and Composting 4094 Recology will prepare and distribute "How To" Guides on recycling and composting for commercial 4095 customers.
4096
4097 The Recycling "How To" Guide will be mailed directly to commercial customers prior to the start of 4098 services; both the Recycling and Composting "How To" Guides will be posted on the website and will be 4099 provided during Recycling Assessments.
4100
4101. The flyers will be graphics -based and will focus on compliance with the diversion requirements of AB 4102 341 and AB 1826. Content will include:
4103 o List of recyclables or organics (as applicable) accepted in the collection programs 4104 o List of materials that are not accepted in the collection programs 4105 o Illustrations and an explanation of proper set -out procedures 4106 o Tips on how to mitigate odors and vectors (composting guide only) 138

4107 Commercial and Multi -Family Mandatory Recycling and Composting Notices 4108 Recology can prepare and distribute notices to multi -family complexes and commercial businesses that 4109 are not compliant with mandatory diversion requirements of AB 341 and AB 1826. Using service 4110 subscription level information, driver compliance notes, and waste audit information, Recology can 4111 identify non -compliant customers and provide outreach. 4112
4113 The notices explain why the customer is not compliant, outline the potential consequences for 4114 non-compliance, and outline the steps customers can take to become compliant. Recology can track 4115 customers that have received these notices in the RCRM system, and Specialists can follow-up with 4116 customers to help them take proper action.
4117
4118 Multi -Family Move -in Kits
4119 Recology can work with the property manager to provide the guides to inform new residents of services, 4120 program options, and acceptable and unacceptable materials in each stream. The guide can also be 4121 available for download on Recology's website, and includes:
4122 o List of acceptable and unacceptable materials in the recycling and organics programs 4123 o Options for hard -to -recycle items
4124 o Household Hazardous Waste recycling and/or disposal options 4125 o Contact Information
4126
4127 Social Media
4128 In conjunction with the website (described in further detail on Page 32), Recology will use social media 4129 outlets such as Facebook and Twitter to help educate customers on diversion, new programs, and 4130 service announcements. In addition, Recology will use its social media presence to connect directly with 4131 customers and community organizations.
4132
4133 Commercial and Multi -Family Recycling Assessments Et Technical Assistance 4134
4135 The Recology Waste Zero Specialist conducts in -field assessments of all three material streams to help 4136 identify and maximize diversion opportunities. Once on site, the Specialist analyzes each of the 4137 customer's material streams, with a focus on the diversion options available to customers by business 4138 type. The Assessments will be documented using Attachment B8 -A and the overall approach to 4139 commercial technical assistance detailed in the approved Commercial Recycling and Organics Outreach 4140 Plan.
4141
4142 The Specialist may then suggest methods to help capture more divertible material and reduce 4143 contamination. This could include right -sizing service levels to capture more recycling or organics, 4144 evaluating equipment needs, suggesting alternative container placements, or helping with employee 4145 engagement and trainings.
4146
4147 Educational material such as posters, "How To" guides on recycling and composting, and internal 4148 containers will also be provided as needed.
4149
4150 For more detail on this aspect of Recology's public education program, please see Section F6:
4151 Commercial Recycling and Organics Outreach Plan.
4152
4153
139

4154 Reducing Contamination
4155
4156 Contamination control is an essential component of Recology's diversion program. If the driver sees 4157 contamination, the driver will record the observation on the route sheet and will leave a Courtesy Non - 4158 Collection Notice with the cart or container. The notice features the time, date, and reason for issue 4159 (i.e., contamination), and can be provided in English and Spanish. 4160
4161 The driver will then coordinate with dispatch to ensure the contaminated container is collected as 4162 municipal solid waste. "Contamination" is defined as greater than 10% by volume of prohibited material 4163 in the container.
4164
4165 Recology will monitor locations with excessive contamination to determine if a higher level of service, 4166 container size, or outreach is warranted.
4167
4168 After three Courtesy Non -Collection Notices, any customer that continues to have contamination levels 4169 greater than 10% by volume in their container, Recology will issue a contamination fee, as described in 4170 Sections F1. A. Single -Family Services, F1. B. Multi -Family Services, and F1. C. Commercial Services. 4171
4172 Engaging Residents and Businesses
4173
4174 Recology partners closely with business groups in the communities it serves to help further the Waste 4175 Zero message. This will include the San Benito County Chamber of Commerce, property managers, 4176 Hollister Rotary Club, San Juan Bautista Strategic Planning Committee, CHISPA Housing Management, 4177 local homeowner's associations, and environmental groups. 4178
4179 Recology will provide outreach and educational information, participate in networking events, and host 4180 meetings to inform local businesses and property managers on the diversion tools available. 4181. F1. F. Diversion Requirements
4182
4183 Recology is committed to assisting RA Members reach their diversion goals and will work with the 4184 Regional Agencies and community members to achieve an overall measured diversion rate of 45% in a 4185 calendar year.
4186
4187 Organic material will be processed into nutrient -rich compost at the Recology South Valley Organics 4188 composting facility in Gilroy, CA.
4189
4190
140
MSW 18,782
Recycle 6,683
Organics
Total Collection
9,659
35,123
Diversion % 46.5%
18,252
6,683
10,189
35,123

48.0%
17,722 17,190
6,683 6,683
10,719
35,123

4191 For recyclables, Recology has established relationships with two Material Recovery Facilities (MRFs) with 4192 capacity to process RA Member recyclables, Recology has designated Monterey Regional Waste 4193 Management District as its selected processor with Green Waste Recovery as the back-up or alternate 4194 processor.
4195 o Monterey Regional Waste Management District (MRWMD), located in Marina, CA 4196 o Green Waste Recovery, located in San Jose, CA
4197
4198 The MRWMD MRF, scheduled to be operational by January 2018, is a new, state-of-the-art facility. 4199 Recology has acquired a letter of interest from the MRWMD to receive RA Member material collected 4200 by Recology.
4201
4202 In addition, Recology currently has a contract with Green Waste Recovery to process RA Member 4203 material that is effective until September 2018.
4204
4205 Recology designates Monterey Regional Waste Management District as its processing facility, however 4206 Recology may use both or one of these facilities to process recyclables during the new Agreement; 4207 processing costs for single -stream recyclables quoted in this Proposal will remain as quoted regardless 4208 of the facility used.
4209
4210 Green aste Recovery MRF
4211
4212 The Green Waste Recovery MRF accepts residential and commercial mixed recyclables and separates 4213 them into individual commodities, including cardboard, glass, aluminum and different plastics. These 4214 materials are baled and sent to processors.
4215
4216 Located at 625 Charles Street in San Jose, CA, it is approximately 47.6 road miles from the San Benito 4217 County administration building at 481 4th Street in Hollister, CA. 4218
4219 Recyclables will be transferred from Recology South Valley's San Martin Transfer Station, located at 4220 14070 Llagas Ave. in San Martin, CA.
4221
4222 Green Waste MRF Capacity
4223 With a permitted capacity of 3,500 tons per day, Green Waste is capable of accepting the San Benito 4224 County IWM recyclable material.
4225
4226 The facility can process over 45 tons per hour, recovering over 95% of the material it processes. 4227
4228 Green Waste MRF Permits and Approvals
4229 The Green Waste Recovery MRF is fully -permitted by the California Department of Resources Recycling 4230 and Recovery (CalRecycle) as a large volume transfer and processing facility. Its Solid Waste Information 4231 System (SWIS) number is /13 -AN -0019,
4232
4233 Monterey Regional Waste Management District (MR MD) MRF 4234
4235 The MRWMD is a new, state-of-the-art facility capable of processing several streams of recyclable 4236 material, including single -stream recyclables, commercial MSW, and construction & demolition debris. 4237 It is scheduled to be operational by January 2018. 4238
141

4239 Recology has secured a letter of interest from the MRWMD to accept approximately 17,000 tons per 4240 year of single -stream recyclables collected by Recology in the RA Member service areas. 4241
4242 Located at 14201 Del Monte Blvd. in Marina, CA, it is approximately 29.4 road miles from the San Benito 4243 County administration building at 481 4th Street in Hollister, CA. Recyclables collected by Recology in the 4244 RA service areas would be direct hauled to the facility. 4245
4246 The MRF features two separate processing lines: one for construction and demolition (C&D) debris, and 4247 one for single -stream recyclables and MSW.
4248
4249 C&D Processing Line
4250 The C&D processing line is designed to process and separate mixed recyclables (which will be 4251 recirculated back to the single-stream/MSW line for recovery, as well as the recovery of aggregate 4252 materials, wood/lumber, metals, old corrugated cardboard, rigid plastics, carpeting, and mattresses. 4253
4254 The line is designed to operate at 40 tons/hour, with a recovery rate of 74%. Using sizing screens (debris 4255 roll screens), the line directs material that is larger than eight inches to a staffed sort line. Material 4256 between 2.5 inches and 8 inches in size is run through a series of magnets to capture metals, and then 4257 directed to the single-stream/MSW line to capture mixed containers and fiber. 4258
4259 Single-Stream/MSW Processing Line
4260 The MRF's single-stream/MSW line will process either single -stream materials or MSW materials 4261 separately in dedicated material runs. This line can also direct C&D materials (such as wood wastes and 4262 large rigid plastics) to the C&D system for recovery. 4263
4264 The single-stream/MSW system has both mechanical and human sorting systems for the state-of-the-art 4265 processing, recovery, and quality control activities occurring through the system. 4266 o The MSW stream will be processed at approximately a 40 tons/hour rated capacity with an 4267 anticipated diversion rate of 65%
4268 o The single -stream materials will be running at a 35 tons/hour rated capacity with an estimated 4269 diversion rate of over 90%.
4270
4271 The line includes eight sizing screens (debris roll screens) varying from one inch to 12 inches, which 4272 separate the various streams. Material then proceeds through a variety of density drum separations 4273 equipment (Nyhot), magnets for ferrous materials (steel cans and scrap metals), eddy current 4274 separation for Aluminum, and four NRT Optical Sorters for the separation of plastics by resin types, as 4275 well as to remove film plastics from fibers.
4276
4277 MRWMD MRF Capacity
4278 Once operational, the MRF will have the capacity to process 140,000 tons per year of single -stream 4279 recycling and MSW over an 80 hour per week operations schedule. In addition, the facility will be 4280 capable of processing 100,000 to 120,000 tons per year of C&D. 4281
4282 MRWMD MRF Permits and Approvals
4283 The facility is currently operating under SWIS number 27 -AA -0010 for the MRF and landfill. 4284
4285
4286
4287
142

4288 Marketing ecyclables
4289 Green Waste Recovery has an established network of domestic and foreign customers for the materials 4290 recovered at its MRF. The MRWMD is currently preparing a Request for Qualifications (RFQ) for a 4291 recyclables marketing subcontractor.
4292
4293 Furthermore, the Recology Products sales team is experienced in marketing recyclable commodities for 4294 the company's network of MRFs. The team has longstanding relationships with end users, which 4295 minimizes the reliance on brokers and ensures materials are sold for the best value possible. Each year, 4296 Recology markets approximately 450,000 tons of recyclables. 4297 Recology has a great reputation industrywide for the quality of materials it markets. Great measures are 4298 taken to ensure that only the highest quality materials are sold. By focusing on quality, Recology not 4299 only sells its products for the highest values possible, but also rarely has a product rejected due to 4300 quality issues.
4301
4302 Several years ago, Recology developed a Standard Operating Procedure (SOP) to help ensure 4303 commodities are sold for their highest and best value. The SOP requires Recology obtain multiple 4304 quotes for each commodity on a monthly basis; only the highest offers for materials are accepted. 4305
4306 The SOP is overseen by Recology's Commodity Sales Manager and the Director of Sales & Marketing, 4307 who also monitor performance against key market indicators. When benchmarked against other 4308 companies in our industry, Recology consistently sells its materials for higher values. 4309
4310 Recology South Valley Organics
4311
4312 Recology proposes to process organics at its Recology South Valley Organics (SVO) composting site in 4313 nearby Gilroy, CA.
4314
4315 Recology South Valley Organics (SVO) is a large-scale composting facility located at 3675 Pacheco Pass 4316 Highway in Gilroy, CA. It is approximately 13.6 road miles from the San Benito County administration 4317 building at 481 4th Street in Hollister, CA.
4318
4319 Organics will be direct -hauled to the composting facility. 4320
4321 SVO Capacity
4322 With a permitted capacity of 117,000 tons per year, SVO is capable of accepting the San Benito County 4323 IWM organic material.
4324
4325 SVO Processing Methods
4326 SVO uses both windrow and in -vessel processing systems to compost residential organics and food 4327 scraps. The site is permitted to receive material from 6:00 am to 9:00 PM, excluding Christmas Day and 4328 New Year's Day. The facility is permitted to occasionally receive material 24 hours per day between 4329 April and November, by prior arrangement.
4330
4331 Loads are inspected for contamination, and RSVO reserves the right to reject loads that contain more 4332 than 1% - 3% contamination by volume (depending on the material type). Any loads containing 4333 hazardous material are automatically rejected. The average monthly residue level of SVO is less than 4334 1%.
4335
143

4336 The following is an overview of SVO's composting process:
4337
4338 o When materials arrive at the site, a load checker screens for large contaminants. 4339 o Feedstock is then processed through a slow speed shredder, 4340 o After shredding and or grinding, the material is placed in active windrows and/or in -vessel 4341 processing systems, where it is turned into fully -cured compost over a period of approximately 4342 120 days.
4343
4344 SVO Permits and Approvals
4345 SVO is a fully -permitted composting site. The following table details the permits, permit numbers, and 4346 issuing entities.
4347
4348
4349
Use Permit and Architectural
and Site Approval (ASA)
Solid Waste Facility Permit -
Composting
Registration Permit — Wood
Processing
Waste Discharge Requirements
Order No. R3-2011-0019
Environmental Health Permit
Environmental Health Permit
Permit to Operate
Permit to Operate Air Pressure
Tank — Compressor Trailer
Permit to Operate Air Pressure
Tank — Compressor
Permit to Operate Air Pressure
Tank — Portable Compressor
Permit to Operate Air Pressure
Tank — Compressor Trailer
Environmental Protection
Agency ID
Fertilizing Materials License
144
Va
anica
2102-55-68-03GA-03 EA-
03PAM
Facility No. 43 -AA -0017
Facility No. 43 -AA -0035
Waste Discharger ID No. 3
430307001
PT0466209 — Composting
(Wood Processing)
PT0475248 — Aboveground
Storage Tank
PT0430145 — Haz Waste
Generator
PT0478639 — Haz Mat
Storage
PT0478957 — Storm Water
Plant No. 13566
Serial No. A026406-11
Serial No. A026144-15
Serial No. A028538-04
Serial No. A026198-06
ID No. CAL000153023
Firm No. 109289
License No. 109290
V
ping
Santa Clara County
California Department of Resource
Recycling & Recovery (CalRecycle)
California Department of Resource
Recycling & Recovery (CalRecycle)
Central Coast Regional Water
Quality Control Board
Santa Clara County Department of
Environmental Health
Santa Clara County Department of
Environmental Health
Bay Area Air Quality Management
District
California Department of Industrial
Relations
California Department of Industrial
Relations
California Department of Industrial
Relations
California Department of Industrial
Relations
California Department of Toxic
Substances Control
California Department of Food and
Agriculture

4350 Marketing Organics
4351
4352 The source -separated organic materials received at SVO are converted into nutrient -rich compost. The 4353 compost is an OMRI-listed product, sold for agricultural or horticultural use. 4354 The primary markets for compost consist of Central and Northern California organic farmers that use 4355 Recology products to produce organically -grown fruits and vegetables. In addition, Recology sells 4356 wholesale compost to retail outlets, which supply local vineyards. 4357
4358 Recology's quality assurance program includes thorough nutrient, metal, and pathogen analysis, which 4359 meets the U.S. Composting Council Seal of Testing Assurance program. In addition to the materials 4360 analysis, Recology personnel carefully inspect finished compost to ensure the product is visually 4361 appealing and free of any foreign objects.
4362
4363 The sales and marketing of Recology's organics products are handled by Recology Organics, a sub -brand 4364 of Recology Inc. complete with its own sales force and branding designed to nurture demand for 4365 Recology products.
4366
4367 F1. G. Requirements for Operations, Equipment and Personnel 4368
4369 Operations: Residential Premises
4370
4371 Recology honors the noise ordinances of the communities it serves and will ensure that collection from 4372 residential premises will occur between the hours of 6 AM and 6 PM, Monday through Friday. 4373 Recology's RouteSmart software (described in further detail in Section F1. A: Single -Family Services) 4374 considers time of day constraints when creating routes. This ensures any noise ordinances are not 4375 violated.
4376
4377 Operations: Commercial Premises
4378
4379 Recology will likewise honor noise ordinances when serving commercial premises. Commercial 4380 customers that are 200 feet or less from residential areas will be served between 6 AM and 6 PM, 4381 Monday through Friday. Commercial customers more than 200 feet from residential properties will be 4382 served between the hours of 3 AM and 6 PM, Monday through Saturday. 4383
4384 Equipment
4385
4386 Collection Vehicles
4387 Recology will utilize new collection vehicles for the new Agreement term, powered by renewable diesel. 4388 The following chart provides an overview of vehicle specifications. All vehicles will be 2018 model year, 4389 with an anticipated 10 -year useful life.
4390
4391 Each vehicle will either collect garbage, single -stream recyclables, or organic material (food waste co - 4392 mingled with yard trimmings), depending on the routing needs. 4393
4394
4395
4396
145

Vehicle Type
Quantity
Fully -automated side loader
Cost per vehicle $364,000
Manufacturers Autocar/Heil
Gross weight 54,000 lbs.

Capacity 28 cu yds
Number of axles 3
# of compartments
Vehicle Type
Quantity
Cost per vehicle
Front end loader
4 $395,000
Manufacturers
Gross weight
Autocar/Heil
57,000 lbs.

Capacity
Number of axles
# of compartments
40 cu yds
4 1
4397
4398 Renewable Diesel Fuel
4399 The renewable -diesel fleet would be powered by NEXBTL renewable diesel, manufactured by Neste Oil, 4400 or a similar renewable diesel fuel, or a similar renewable diesel fuel produced by an alternative 4401 manufacturer. Recology is currently using NEXBTL renewable diesel to power 381 collection vehicles 4402 serving the City of San Francisco.
4403
4404 Neste Oil uses a variety of vegetable oils and waste animal fats (including high free fatty acids) as 4405 feedstock for NEXTBL renewable diesel. Hydrotreated Vegetable Oil (HVO) like NEXBTL renewable diesel 4406 is produced by hydrotreating various vegetable oils, animal -based waste fats, and by-products of 4407 vegetable oil refining. HVO is an advanced biofuel compared to traditional biofuel FAME (Fatty Acid 4408 Methyl Ester) produced through the conversion of vegetable oils. 4409
4410 The benefits of this fuel type include:
4411
4412 o Increased energy security, since the fuel can be produced using a variety of widely -available 4413 feedstocks such as soybean oil, palm oil, canola oil, animal tallow, or vegetable oil waste. 4414 o Lower emissions described in further detail in the table and charts below. 4415 o Improved utilization of existing assets since the fuel can be used in existing diesel infrastructure. 4416 o Better performance due to its higher combustion quality compared to conventional diesel. 4417 o Overall more cost effective compared to CNG. CNG engines are each over $30,000 more than 4418 diesel engines and have a shorter life expectancy. Renewable diesel allows Recology to offer a 4419 more cost-effective fleet while further reducing emissions. 4420 o Greater security during a natural disaster, since Recology's fleet will not be dependent on 4421 natural gas infrastructure.
4422
4423 In 2016, Recology commissioned a study by Ramboll/Environ to analyze fuel types. Of the three fuel 4424 types analyzed — renewable diesel, diesel, and CNG — renewable diesel had the lowest life -cycle 4425 emissions rates and the lowest emission rate for three air pollutants. In addition, renewable diesel 4426 outperforms CNG in three out of five emissions standards. 4427
4428
4429
4430
4431.
4432
4433
4434
146

4435 Below is an overview of the findings.
4446
4447
4448
4449
4450
4451
4452
4453
4454 102.82
4455
4456
4457
4458
4459
4460
4461
4462
4463
4464
4465
4466
4467
4468 The renewable diesel that will power Recology's fleet will not be produced from palm oil. Please 4469 see Attachment F1-1: Golden Gate Petroleum Sourcing for a letter clarifying the source of the fuel. 4470
4471 Neste Oil adopted "No -Deforestation and Responsible Sourcing Guidelines" in April 2013. The 4472 general purpose of the guidelines is to ensure that Neste's raw materials will not lead, either directly 4473 or indirectly, to loss of valuable forests. Specifically, the guidelines provide the following 4474 environmental benefits or requirements:
4475 o All Neste feedstock sourcing will follow the requirements of the European Union Renewable 4476 Energy Directive (established in 2009) which precludes the use of raw material used to produce 4477 biofuels being obtained from land with high biodiversity after January 2008, including primary 4478 forests, nature preserves, threatened or endangered ecosystems, grasslands, wetlands, or 4479 peatlands as defined in the Directive.
4480 o Neste will only purchase biofuel feedstock that, among other things, are:
4481 Fully traceable back to the point of origin
4482 • Are produced in compliance with all applicable laws and regulations Diesel
Renewable Diesel
CNG
.050

0.190

0.171

0.045 0.0007 0.0007

0.130

7.5 0.002
0 33443
44 77.:.
4 *According to the Environmental Protection Agency (EPA), Life -cycle emissions "is used to assess the overall greenhouse gas (GHG) impacts of a fuel, including each stage of its production and use." For more information, please go to: https:A/Www.epa.;ovjrenewable-fuel-standard-program/lifecycle- analysis-greenhouse-pas-emissions-under-renewable-fuel
Life -Cycle Emissions, by Fuel Type
100
80 60
40 20
0 147
DIESEL

33.46 RENEWABLE DIESEL

77.86 CNG

4483 • Protect high carbon stock forest areas
4484 • Protect and properly manage peatlands
4485 o Neste will provide preference to suppliers who actively implement similar no -deforestation 4486 principles in their operations, will support their suppliers in meeting their guidelines, and, will 4487 reconsider use of suppliers unwilling to comply with the guidelines. 4488 o Neste's guidelines established legally binding requirements for renewable raw material supply 4489 that prohibit the use of raw material obtained from land that was either a primary forest or 4490 wooded land, a protected area, a wetland, or a peatland in or after January 2008. 4491
4492 For more information, please visit the following links:
4493
4494 https://www.neste.com/en/corporate-info/sustain ability/sustainable-supply-chain/sustainably- 4495
4496
4497 htt s: www.chelan uric) r dots default -source default-document-librar biodiesel-fact-sheet 10 4498
4499
4500 Cart and Container Specifications
4501 Single-family, multi -family, and commercial carts will be manufactured by Toter. Toter carts meet all the 4502 specifications of the American National Standards Institute ("ANSI") standards Z245.30-1999 and 4503 Z45.60-1999. These carts are watertight and have the highest level of craftsmanship in the industry. 4504
4505 Toter carts are manufactured by rotational molding technology, with high -density polyethylene (HDPE) 4506 material, and include at least 30% post -consumer recycled content material. They include hot stamping, 4507 tamper -proof polymeric or rubber wheels with the proper load rating, attached lids, and a ten-year 4508 manufacturer's warranty.
4509
4510 Front load containers will be manufactured by Wastequip and Consolidated Fabricators. Metal 4511 containers will also be color -coded and will feature labels with contact information, as well as 4512 instructions for reporting leaky or damaged containers. The containers are designed to mitigate 4513 potential leakage.
4514
4515 Recology recommends color -coding only the top band of each metal container (pictured), while leaving 4516 the remainder of the container gray. This lowers the amount of time required to exchange containers 4517 and uses less paint and resources while still conveying the color -coded message to support source - 4518 separation.
4519
4520
4521
4522
4523
4524
4525
4526
4527
4528
4529
148
produced -palm-oil
24,p_df

4530 The following tables provide an overview of the collection cart and container specifications for all 4531 material types and customer segments.
4532
mmoiio '"' " """""Illlllllllllllllllllllllllllllllllllllll llllll llllllllllll hlll llllllhlhl lllhl hlhl hl uuuuumiiml IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII I II II II I l llnllllllllllllllhlllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll m I uum 'tOrn°uuur""" """"'iiiiu uu a "' '�I .";', III VI II III u miiuiuumiuuuuuum m191° . �Illllllllllllllllll rollollllllllll� ' � Illlllllll�ll 11 lllllllllll � IIIII II
4533
4534
4535
4536
Single-family
20-, 32-, 64- or 96 -
gallon Toter carts
Gray 1 / week
Advanced Rotation
MoldedTM
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
Multi -family
64- or 96 -gallon Toter
carts
1-8 c.y. containers
Gray
1-6 / week
Advanced Rotation
MoldedTM
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
Commercial
64- or 96 -gallon Toter
carts
1-8 c.y. containers Gray
20-, 30- and 40-c.y.
drop boxes/compactors
1-6 / week
Advanced Rotation
MoldedTM
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
RA Members
64- or 96 -gallon Toter
carts
1-8 c.y. containers Gray
20-, 30- and 40-c.y.
drop boxes/compactors
1-6 / week
Advanced Rotation
MoldedTM
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
............................................................................................................................................................................................................................................................................................................... 64- or 96 -gallon Toter
carts
Single-family
Blue
1 / week
ruti
Advanced Rotation
MoldedTM
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
Multi -family
64- or 96 -gallon Toter
carts
1-8 c.y. containers
Blue
1-6 / week
Advanced Rotation
MoldedTM
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
Commercial
64- or 96 -gallon Toter
carts
1-8 c.y. containers
Blue
1-6 / week
Advanced Rotation
Molded"
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
RA Members
64- or 96 -gallon Toter
carts
1-8 c.y. containers
Blue
1-6 / week
Advanced Rotation
MoldedTM
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
149

Single-family
64- or 96 -gallon Toter Green 1 / week Advanced Rotation carts ModedTM
Multi -family
64- or 96 -gallon Toter Green 1-6 / week Advanced Rotation carts MoldedTM
Commercial
64- or 96 -gallon* Toter
carts
1-2 c.y. containers
RA Members
64- or 96 -gallon* Toter
carts
1-2 c.y. containers
Green 1-6 / week
Green 1-6 / week
Advanced Rotation
MoldedTM
Advanced Rotation
MoldedTM
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
Hot stamp (carts)
Stickers (metal
containers/debris
boxes)
4537
4538 * For cart -based organics collection, Recology recommends that customers do not exceed a 64 -gallon food 4539 scrap cart size for safety reasons. Because organics are wet and therefore have a heavier weight than MSW or 4540 recyclables, 96 -gallon organics carts are often too heavy to move when full. Recology can work with customers 4541 requiring a 96 -gallon organics cart to implement two smaller carts, or conduct more frequent collection service, 4542 to ensure safety.
4543
4544 Cart and Container Experience
4545 Recology uses carts manufactured by Toter and containers manufactured by Wastequip and 4546 Consolidated Fabricators in the majority of its service areas, including San Francisco, San Mateo County, 4547 Vacaville, Dixon, American Canyon, and other areas. 4548
4549 Recology's longstanding relationship with these vendors extends more than thirty years. Recology 4550 presently has several million carts by Toter deployed throughout its service areas and several hundred 4551 thousand containers and debris boxes by Wastequip and Consolidated Fabricators. 4552
4553 Personnel
4554
4555 Recology has an established training program for its collection service employees, Customer Service 4556 staff, and Waste Zero staff.
4557
4558 Below is an overview of these training programs:
4559
4560 New Driver Training
4561 All new Recology drivers receive training in the operation of Recology equipment and the unique 4562 aspects of the collection program. Training is provided in the classroom and in the vehicle. Topics 4563 include:
150

4564 o Recology CORE On -boarding, to welcome and integrate new employees into Recology's culture. 4565 During this segment, drivers are taught about their job roles and expectations, as well as 4566 Recology's culture and values.
4567 o Customer Service training: This training explores the differences between basic customer 4568 service versus excellent customer service, and how every interaction with a customer is an 4569 opportunity for a positive and memorable experience, for the customer as well as themselves. 4570 Drivers will learn methods to maintain professionalism when faced with difficult customers, and 4571 tips on how to resolve issues on their routes.
4572 o Franchise training: During this session, drivers are taught general collection protocols to meet 4573 the requirements of the Franchise Agreement.
4574 o Contamination training: This training, delivered by a Recology Waste Zero Team member, 4575 teaches drivers how to identify and document contaminated containers. Drivers will be trained 4576 on the procedures for tagging contaminated containers. 4577 o Maintenance training: This training teaches drivers their responsibilities for daily vehicle 4578 maintenance inspections.
4579 o Dispatch Operations training: This training guides drivers through their Route Manual, which 4580 answers questions that a driver may have regarding their position and route responsibilities. 4581 Drivers can use the Route Manual as a frame of reference for specific job responsibilities, route 4582 practices and route expectations.
4583 o Safety and Equipment Overview: This program guides drivers through the requirements of 4584 Recology's safety training program, to ensure compliance with regulations and industry best 4585 practices.
4586 o Truck Training: The majority of Recology's driver on -boarding program is spent in the trucks, 4587 actively educating drivers on their use of the vehicles to ensure that safety, efficiency, and 4588 customer service are always at the forefront.
4589 o Q&A Refresher: On this final day of the three-week training program, drivers will meet with the 4590 Managers and Supervisors to review important information from the previous weeks. 4591
4592 Customer Service Specialist Training
4593 Recology invests in the development of Customer Service Specialists (CSSs) through a comprehensive 4594 training program, covering:
4595 o Recology CORE On -boarding, to welcome and integrate new employees into Recology's culture. 4596 During this segment, CSSs are taught about their job roles and expectations, as well as 4597 Recology's culture and values.
4598 o Creating Memorable Customer Service: The goal of this training is to educate the CSS on 4599 Recology's customer base, the services Recology provides, and the CSS's role in delivering 4600 excellent service.
4601. o Franchise Training: Franchise Training teaches the CSSs general protocols related to the 4602 Agreement
4603 o Technical Training Elements: The Technical Training portion covers the majority of the CSS 4604 training program. During these weeks, the CSSs learn the practical, technical skills they need to 4605 work with the Recology Customer Relationship Management System (RCRM) database. 151

4606 o Contamination Training: Delivered by an experienced Recology Waste Zero Specialist, the 4607 Contamination Training will teach CSSs on the proper procedures for identifying and 4608 documenting accounts with contamination and how to delicately relay information and options 4609 to customers with contaminated containers.
4610 o In -Field Ride -Along with a Driver: Communication between customer service, operations, and 4611 the route driver is vital to ensure customer needs are met. Therefore, Recology CSSs will go on 4612 a ride -along with a driver to observe field conditions and better understand how their role 4613 relates to customers and collection operations.
4614
4615 Waste Zero Specialist Training
4616 Recology invests in the development of the Waste Zero Specialist (WZS) through a comprehensive 4617 training program, covering:
4618 o Recology CORE On -boarding, to welcome and integrate the new employee into Recology's 4619 culture. During this segment, the WZS will be taught about his or her role and expectations, as 4620 well as Recology's culture and values.
4621 o Customer Service Training: The WZS will then complete a training titled "Creating Memorable 4622 Customer Service," delivered by the Customer Service Manager. The goal of this training is to 4623 educate the WZS on Recology's customer base, the services Recology provides, and his or her 4624 role in delivering excellent service.
4625 o Outreach and Education Material Overview: The WZS will receive focused training on the types 4626 of outreach materials available to teach customers about his or her programs and services. 4627 o Franchise Training: During this session, the WZS will be taught the protocols related to the 4628 Agreement.
4629 o Contamination Training: Delivered by an experienced Recology WZS, the Contamination 4630 Training teaches the new employee how to identify and document contaminated containers and 4631 how to assist customers in addressing contamination. 4632 o Facilities Tours: The WZS will receive tours of various processing facilities, to better understand 4633 this fundamental aspect of the diversion process.
4634 o Developing Presentation Skills: This training will provide the WZS the tools he or she needs to 4635 deliver hands-on presentations to an array of business types, including non-profit organizations, 4636 homeowners' associations, business groups, environmental organizations, and schools. 4637 o Conducting Waste Audits: During this training, the WZS will be taught how to analyze a 4638 particular customer's material stream, with a focus on the diversion opportunities available to 4639 customers by business type.
4640 o Providing On -Site Technical Assistance: This training will teach the WZS the various types of 4641 Technical Assistance and training he or she will provide customers related to Recology's 4642 programs and the Regional Agencies' diversion goals. 4643 o Reporting and Technical Requirements: This segment of the On -Boarding Program will teach the 4644 WZS about the reporting requirements and his or her role in meeting those reporting needs. 4645 o Recology in the Community: During this on -boarding component, the WZS will meet with a 4646 Recology Ownership Communication Committee (ROCC) Representative and a Recology 4647 Volunteer Liaison to learn more about Recology's dedication to the community. 152

4648
4649
4650
4651
4652
4653 Vehicle aintenance Program
4654
4655 Recology's Vehicle Maintenance Program features three main elements:
4656 o Preventive Maintenance
4657 o Vehicle Condition Reports (VCRs)
4658 o 63 -Point Inspections (scheduled safety inspections) o Supervisor and Driver Ride-Alongs: During this component of training, the WZS will ride with a Supervisor and/or Driver, to get an overview of the service area, routes, and his or her responsibilities to support operations in providing quality collection services and meeting the Regional Agencies' diversion goals.
4659 Recology is proud of the fact that its companywide fleet has consistently passed California Highway 4660 Patrol Basic Inspection of Terminals (BIT) inspections. 4661
4662 Preventive Maintenance
4663 This program is computer -generated and based on the number of hours a vehicle has been in service, as 4664 well as the time since the last scheduled service. The services are completed at several vehicle 4665 operating intervals: 150, 250, 500, 1000, and 2000 hours. The services include but are not limited to:
4666 o Inspection of hydraulic and air hoses and lines for wear or leaks 4667 o Check and adjust all fluid levels
4668 o Changing of filters (oil / fuel / air / hydraulic / etc.) 4669 o Lubricate truck chassis and body per specifications. 4670
4671 Vehicle Condition Reports (VCRs)
4672 All drivers are required to complete a VCR at the beginning and end of each shift in order to identify any 4673 equipment defects, leaks, or necessary repairs and/or adjustments. The VCRs are signed off by 4674 mechanics and reviewed by the Maintenance Manager. 4675
4676 Safety Inspection
4677 Safety inspections are performed at least every 90 days and are subject to Compliance Audits by the 4678 California Highway Patrol to ensure Recology complies with all DOT standards and regulations. 4679
4680 Recology's 63 -point inspection is a detailed process that includes:
o Interior / Exterior o Hoses / lines / tubes
o Safety devices o Fuel pump /throttle
o Wiring
o Horn / lighting
o Engine
o Radiator
o Brakes
o Drums / lining
o Governor / air brake
application tests
o Emergency brake
o Chassis
o Springs / shackles
o Driveshaft
o Frame
4681
4682 Recology Safety
4683
4684 Recology cares about its employees, its customers and the communities it serves. As employee owners, 4685 staff have high expectations to keep everyone safe at work and at home. 4686
153

4687 Recology observes high safety standards for its collection drivers, sorters, and other employees. All new 4688 collection drivers must:
4689 o Possess a valid commercial driver license
4690 o Pass a physical examination to obtain a medical receipt 4691 o Pass background checks, including motor vehicle driving history and drug and alcohol testing 4692 history
4693
4694 New drivers receive safety orientation training, which is comprised of both classroom and hands-on field 4695 exercises. New drivers are then trained in the operation of collection trucks and equipment, followed by 4696 on -route training with safety trainers. The training process typically takes three to four weeks. Once 4697 completed, the driver is given a road test to assess proficiency before being assigned a route as a 4698 probationary driver.
4699
4700 Going forward, drivers and equipment operators participate in monthly training events that address 4701 major operational topics. In addition, weekly and ad hoc trainings will be conducted to address topics of 4702 current interest or concern. A record is maintained of the dates, topics, locations, and participants of all 4703 Recology training events.
4704
4705 Driver and equipment operator safety performance is monitored through direct observation by (a) 4706 Operations Supervisors and other management personnel using mobile recording technology, and (b) an 4707 on -board video safety system technology, mounted in the collection vehicles. Electronic records of all 4708 events of concern are maintained by Recology.
4709
4710 Recology maintains records of all driver and equipment operator qualifications data, including current 4711 licenses and certifications, and the results of pre -employment, random, and post -accident drug and 4712 alcohol tests. An outside contractor monitors DMV records to alert Recology of upcoming driver license 4713 renewal requirements and driver citation experience, for which electronic records are maintained by 4714 Recology.
4715
4716 Environmentally Preferable Purchasing Policy
4717
4718 Consistent with the company's corporate sustainability platform, Recology Inc. has adopted 4719 environmentally preferable purchasing behaviors, including the implementation of a corporate -wide 4720 green procurement policy for office, breakroom and promotional products. 4721
4722 The program is managed interdepartmentally to ensure procurement activities consider both 4723 environmental and fiscal impacts. Recology's selected vendor provides a "Greener Office" brochure and 4724 committed customer support green team to provide guidance and reporting services related to green 4725 product procurement and utilization.
4726
4727 Quantifiable results of Recology's Environmentally Preferable Purchasing Policy will be reported in 4728 Recology's annual report to the RA Members and in external sustainability reporting contexts. Examples 4729 of product criteria are provided below:
4730 o Copy Paper: 100% post -consumer content (PCC) recycled content products, including letter, 4731 ledger and legal -sized varieties.
154

4732 o Misc. Paper: Minimum 50% post -consumer (PCC) recycled content products, with goal to 4733 achieve 100% recycled content within one (1) year of implementation (filing folders, mailing 4734 envelopes, paper tablets, notebooks, etc.).
4735 o Paper Towels and Bath Tissue: Minimum 50% recycled content products, with goal to achieve 4736 100% recycled content within one (1) year of implementation. 4737 o Janitorial: Purchase green -certified, natural cleaners and detergents whenever applicable. 4738 o Toner and Electronic Recycling: Company -wide participation in vendor recycling programs for 4739 printer and toner cartridges, household batteries, and electronics. 4740 Program Development: Continue to pursue procurement of additional environmentally 4741 preferable, alternative products as fiscal and sustainability program contexts allow. 4742
4743 Local Purchasing Preference
4744
4745 Recology prides itself on working with local businesses and suppliers to help the communities it serves 4746 economically thrive. Below is a list of some of the local vendors that Recology utilizes in the San Benito 4747 County area:
4748 o Napa Auto Parts - Hollister Auto Parts, located at 140 4th Street, HollisterWright Brothers 4749 Industrial Supply, located at 1745 San Felipe Road, HollisterDassel's Petroleum, located at 31 4750 Wright Road, Hollister
4751
4752 F1. H. Billing, Customer Service, Record Keeping and Reporting 4753
4754 Billing Services
4755
4756 Recology will bill each single-family customer bi-monthly in arrears. Each multi -family and commercial 4757 customer shall be billed monthly in advance.
4758
4759 Recology accepts bill payments online, over the telephone, in -person, or as recurring monthly charges. 4760 All customer account information, service levels, and billing is recorded in the Recology Customer 4761. Relationship Management (RCRM) system. More information on this system and the various payment 4762 methods accepted by Recology is provided below.
4763
4764 Recology Customer Relationship Management System
4765 Recology records customer service data in its Recology Customer Relationship Management (RCRM) 4766 system. The system allows Recology to record the history of all customer -related information, billing, 4767 services, and interactions.
4768
4769 The RCRM system is an IBM iSeries-based system that was developed over the past 28 years to provide 4770 functionality specific to the collection and recycling business. This software is updated to accommodate 4771 changes in the industry and new government regulations. 4772
4773 The system records such information as:
4774 o Customer and service level information
4775 o Billing and payment history
4776 o Customer service issues and inquiries
4777 o Routing
155

4778 o Ticketing
4779 o Dispatching
4780 o Contact information
4781 o Service level including size and number of containers 4782 o Collection day(s)
4783 o Current routes
4784 o Special servicing requirements
4785 o Entry key electronic opening device or entry code requirements 4786 o Account history
4787
4788 The RCRM system is fully integrated with Recology's RouteSmart routing software, ensuring that the 4789 most up-to-date customer information is used to create routes. 4790
4791 Billing is a module within the RCRM software, and customer service information and billing information 4792 are therefore fully integrated. Customers with billing concerns can contact the call center, where all 4793 CSSs are trained to address billing concerns and adjust as necessary in the RCRM system. 4794
4795 All charges and credits appear on the bill that is provided to the customer, and a history of those bills is 4796 available to the CSSs for review. This data aids the CSSs with answering customer billing questions. 4797
4798 Web -Based Electronic Billing and Bill Payment
4799 Customers have the option to view and pay their bills through Recology's online Account Management 4800 capabilities, accessible at www.Recology.com .
4801
4802 Customers can also access the website 24 hours a day, seven days a week to view and pay their bill or 4803 submit billing inquiries. For more information on the website, please see Attachment F1. 4804
4805 Recology promotes online bill payment on its websites, in newsletters, through messages on bills, and 4806 on the back of paper billing envelopes. E-BiIIPay allows customers to make a one-time electronic 4807 payment from a conventional paper bill, or to enroll for online billing services to receive and pay their 4808 bill electronically.
4809
4810 All data, including bills and the transactions that appear on those bills, are maintained in the RCRM 4811 system. A prior bill can be viewed, or a copy can be printed at any time. This information is not purged 4812 for active accounts; data can be purged for stopped accounts. 4813
4814 ACH Debit Payment
4815 Recology offers customers the option of paying their service bills via recurring Automated Clearing 4816 House (ACH) direct debits from a customer -authorized bank account. To pay by ACH debit, customers 4817 must provide Recology the applicable bank account information and authorize the deduction from their 4818 bank account.
4819
4820 Billing and Payment by Mail
4821 The majority of Recology's customer bills are produced on paper and mailed to customers. However, a 4822 growing number of Recology's customers prefer to pay their bills electronically. 4823
4824
4825
156

4826 Payment at the CaII Center
4827 Recology accepts in -person bill payment at its call center located at 1351 Pacheco Pass Hwy in Gilroy, 4828 CA. Recology's Customer Service Specialists (CSSs) can also process payments made over the phone 4829 using a checking or savings accounts, or by credit or debit card. 4830
4831 Local Payment Centers
4832 Recology currently accepts customer payments at the Ace Cash Express located inside the Safeway 4833 Supermarket at 591 Tres Pinos Road in Hollister, CA. During the new Agreement term, customers will be 4834 able to continue using this location to pay their bills. 4835
4836 In addition, Recology will begin accepting payments at two additional locations — one in San Juan 4837 Bautista and one in the unincorporated County area —to provide convenient alternative payment 4838 options for customers.
4839
4840 In San Juan Bautista, Recology will accept payments at the Windmill Market located at 301 The Alameda. 4841 In the unincorporated County area, Recology will accept payments at the Paicines General Store located 4842 at 12261 Airline Highway in Paicines, CA.
4843
4844 Customer Service
4845
4846 Office Location and Hours
4847 Recology's call center is centralized at its administrative offices at 1351 Pacheco Pass Hwy in Gilroy, CA. 4848 The call center serves all customers of Recology San Benito County, as well as Recology's customers in 4849 the cities of Gilroy and Morgan Hill.
4850
4851 The Contractor shall also maintain, at least for the first year of the Agreement, an office within San 4852 Benito County for its commercial outreach staff. The capital purchases will be invoiced through this 4853 office.
4854
4855 The call center is staffed with local Customer Service Specialists (CSSs) who are trained in the specific 4856 requirements of the Franchise Agreement.
4857
4858 Customers can contact the Call Center from 8 AM to 5 PM Monday through Friday, as well as 8 AM to 4859 noon on Saturday. The office is also open from 8 AM to 5 PM Monday through Friday for customers 4860 who wish to pay their bill in person. Recology also maintains an automated bill pay number that 4861 customers can call 24 hours a day to pay over the phone. 4862
4863 Local Telephone Number and Equipment
4864 Customers can reach Customer Service by calling 831-636-7500. 4865
4866 Recology's call center is equipped with a ShoreTel Voice Over IP (VOIP) phone system with unified 4867 communications and contact center capabilities. A single PRI (Primary Rate Interface) is capable of 4868 handling 23 calls at one time; depending on the magnitude of the contract, Recology can implement 4869 multiple PRIs.
4870
4871 ShoreTel's solutions are built to scale, grow, and evolve as needed. The ShoreTel system is centrally 4872 managed through an intuitive server interface that makes complex tasks easier to accomplish. Recology 157

4873 IT staff can manage the system from anywhere on the network or from anywhere there is internet 4874 connectivity.
4875
4876 With a small energy footprint, a single ShoreTel module supports 90 phones and voicemail boxes with 4877 56 hours of voicemail storage. Adding more phones and voicemail boxes is as simple as adding another 4878 ShoreTel module, making expandability almost unlimited. 4879
4880 Emergency Telephone Number
4881 Recology will provide an emergency telephone number to the Regional Agency and RA Members in the 4882 event of an after-hours emergency. The number will connect the Regional Agency and RA Members to 4883 the Recology supervisor on call.
4884
4885 Multilingual/TDD Service
4886 The Recology Call Center has immediate access to interpreters in over 175 languages through AT&T's 4887 Language Line. A TDD relay service will be used to provide customer service to hearing impaired 4888 customers.
4889
4890 Website
4891 Recology's online Account Management capabilities allow customers to manage their account at their 4892 own pace. After a simple enrollment process, (which requires the customer's account number and 4893 service address for validation), customers can view their current service levels and scheduled service 4894 days.
4895
4896 Online Account Management enables customers to:
4897
4898 o Request service changes
4899 o Request a change to contact and billing information 4900 o Submit inquiries
4901 o View and pay their bill
4902 o Request special services
4903 o View current service rates
4904 o Learn about services and programs
4905
4906 Beyond Account Management, Recology offers a variety of other information on its websites designed 4907 to educate customers on Recology's services and programs. Content can include:
4908
4909 o Links to outreach and education material
4910 o Announcements on new programs and services
4911 o Standard service descriptions
4912 o A "Contact Us" function, allowing customers to contact Recology 4913 o Links to upcoming events
4914
4915 Service Requests, Compliments, Complaints
4916 Recology's method to resolve customer complaints begins with a work order, or "ticket," that is created 4917 in the RCRM system. Each ticket is time -stamped and remains open until completed. Upon completion, 4918 the ticket is closed, and the date, time, and nature of the resolution are recorded. 4919
158

4920 A variety of summary reports can be prepared, based on particular metrics regarding the customer 4921 service process. The tickets all feature a caller name, creation date, type and reason code, scheduled 4922 date, resolution date, and resolution code. The Recology employee creating the ticket and the source — 4923 be it a manually -entered ticket or an interaction from the website — are also recorded. 4924
4925 Recology can tailor the "reason codes" to match the specific reporting requirements of the Franchise 4926 Agreement, such as missed pickups, to ensure the IWMRA receives reports that are meaningful and 4927 specific. The data is never purged, allowing for historical analysis. Recology also tracks ticket reports 4928 internally to identify customer service improvement opportunities. 4929
4930 If a dispute arises that is not resolved to the customer's satisfaction, the General Manager will 4931 communicate the nature of the complaint and review Recology's compliance with the Franchise 4932 Agreement with the IWMRA. As outlined in the Franchise Agreement, Recology will respond to all 4933 customer complains within 24 hours of receipt, excluding holidays and weekends. 4934
4935 Record Keeping and Reporting
4936
4937 Recology uses the PC Scale software package to monitor and report collected materials. PC Scale is a 4938 leader in point -of -sale systems for all types of disposal, recycling, and material sales involving truck, 4939 floor, attended and unattended scales.
4940
4941 The PC Scale software captures activity at the scale sites. Every load into or out of a Recology-controlled 4942 location is weighed and details such as route, truck, commodity, gross weight, tare weight, and net 4943 weight are recorded and uploaded every hour to the RCRM system. 4944
4945 At a facility that is not a Recology-controlled location, drivers receive their weight tag at the facility, and 4946 those numbers are entered into the RCRM system.
4947
4948 For loads that are taken to facilities outside of Recology, the weight tags can either be electronically 4949 uploaded from the facility, or they can be manually keyed into Recology's Weight Tag module within the 4950 RCRM software.
4951
4952 The weight tags are reviewed, and reports are generated in the RCRM software. These reports are 4953 reconciled with the day's final reports for PC Scales or information provided by the outside facility. Once 4954 reconciled, the tags are posted to the RCRM system. This data is never purged and, therefore, is 4955 available for historical analysis. By capturing the details on every load, Recology can accurately report 4956 the weight and type of material collected as well as the weight and type of the material leaving the 4957 facility.
4958
4959 The PC Scale software allows Recology to track all inbound collection vehicle tonnage by route and day, 4960 and by load for roll off and transfer vehicles. The truck ID is captured and sent the PC Scales system 4961 where the truck tare weight is stored, thereby eliminating the need to weigh the truck twice. 4962
4963 As outlined in the Franchise Agreement, Recology shall submit quarterly reports within 30 days after the 4964 end of the calendar quarter. In addition, Recology shall submit annual reports within 45 days after the 4965 end of the calendar year.
4966
159

4967 F1. I. Other Environmental Enhancements
4968
4969 Providing community -centered, environmentally -friendly collection services are core to Recology's 4970 business practices. Recology has a long commitment to sustainable practices, beginning with the 4971 recovery and reuse methods employed by predecessor companies in the 1920s. 4972
4973 Although many business conditions have changed in the past one hundred years, Recology remains 4974 focused on minimizing waste and engaging with climate change initiatives, both internally and on behalf 4975 of customers.
4976
4977 "WASTE ZERO" is more than just a company tag line — it is Recology's commitment to future generations 4978 and a core component of the company's strategies.
4979
4980 To support the IWMRA's environmental goals, Recology is offering the following enhancements as part 4981 of its base proposal:
4982
4983 Edible Garden at the Co m unity Food Bank
4984
4985 As part of Recology's mission to support sustainable communities, Recology will work with the Food 4986 Bank's staff to plant fruit trees, vegetables, and flowers. Recology employees will help staff tend to the 4987 crops and harvest produce, which can be distributed to Food Bank customers. 4988
4989 The garden would be planted on a designated area of the 2,250 square feet patch of land located on the 4990 north side of the building. Recology will pay for the materials to build the garden, including the fruit 4991 trees, irrigation, vegetables, flowers and herbs, compost and soil amendments, ground cover, and stakes 4992 for trees and shrubs.
4993
4994 Partnership with Pat's Place to Divert Reusable Goods 4995
4996 Recology will work with Pat's Place, a reuse store in Hollister, to give a second life to reusable goods 4997 collected under the Bulky Item Collection Program. 4998
4999 After collection, a Recology employee will bring reusable items to Pat's Place, where volunteers can sort 5000 items for resale. Any items that cannot be utilized or sold will be placed in a container provided by 5001 Recology for either recycling or disposal, as appropriate. 5002
5003 All proceeds from the sale of the salvaged items will be given to the Community Food Bank of San 5004 Benito. Furthermore, Recology will provide a quarterly donation to Pat's Place and/or the Food Bank to 5005 help cover the cost of staff time utilized for the sorting and handling of the materials dropped off by 5006 Recology.
5007
5008 San Benito County Recycles! Poster Contest
5009
5010 The San Benito County Recycles! Poster Contest is an opportunity for students to express their creativity 5011 while reinforcing the importance of recycling.
5012
5013 The contest would be open to all local students in public or private schools, from Kindergarten through 5014 12th grade.
160

5015 Posters would contain the student's original artwork and highlight recycling, waste reduction efforts, or 5016 other environmental issues such as water or air pollution. The winning poster would be depicted on the 5017 side of Recology's collection vehicles.
5018
5019 School Assemblies and Outreach
5020
5021 Recology sees the future generation as a fundamental partner in maximizing diversion efforts. 5022 Therefore, Recology's public education and outreach strategy includes a robust program in schools 5023 within the IWMRA area.
5024
5025 Recology's Waste Zero Specialist will work closely with public and private schools to educate students on 5026 source reduction, reuse of materials, and participation in recycling programs. Specific programs can 5027 include:
5028 o School assemblies: Recology will continue to offer environmentally -focused assemblies to local 5029 schools, with performances by the Banana Slug String Band (pictured). 5030 o Classroom projects: Also tailored to grade level, these hands-on projects teach students about 5031 renewable versus non-renewable resources and encourage creative uses of everyday items to 5032 increase sustainability.
5033 o Educator resources: Recology's Waste Zero Specialist will connect educators with curriculum 5034 and other resources to help continue sustainability and diversion lessons throughout the school 5035 year.
5036
161

5037
5038
5039
5040
162
F2. COST BASIS FOR PROPOSAL (FINAL COST FORMS 1.0 TO 1.9)

5041
5042
5043
5044
5045
163
F3. MAXIMUM ALLOWABLE RATES FOR COLLECTION SERVICES FOR RATE YEAR 1 (MODIFIED FINAL COST FORMS 2.1, 2.2, 2.3, 2.4.A, 2.5.A, 2.6.A, 2.7, 2.8, AND 2.9)

5046 ATTACHMENT F4. CONTRACTOR IMPLEMENTATION PLAN AND SCHEDULE 5047
5048 Transition into the New Agreement Term
5049
5050
5051
5052
5053
5054
5055
5056 specialists, providing the consistent, high -quality service. 5057
5058
5059
5060
5061
5062
5063 Participation from the Regional Agency Members
5064
5065
5066 communication into the new Agreement term.
5067
5068
5069 following execution of the Agreement.
5070
5071
5072
5073
5074
5075
5076
5077
5078
5079
5080 Vehicle Procurement
5081
5082 Recology understands that timely procurement
5083 of equipment is essential to the start of the new
5084 Agreement. Recology's experience and
5085 relationships with equipment vendors provides
5086 an accurate estimate on the time needed to
5087 produce and secure equipment.
5088
5089
5090
As the incumbent service provider for the IWMRA, Recology can ensure a smooth transition into the new Agreement term. Since Recology maintains an accurate customer database for residents and businesses, routes and collection days would not need to be adjusted, unless the IWMRA elects programmatic changes.

Furthermore, customers will continue to be served by the same team of drivers and customer service In addition, because Recology is the incumbent contractor, no blackout period for service level modifications would be necessary during the new Agreement implementation. During transitions to a new service provider, it is common to require a two-week blackout period, to help minimize customer data inaccuracies during the transition.

Recology appreciates its relationship with IWMRA staff and looks forward to continuing this open Recology proposes to hold regular meetings with IWMRA staff and any other relevant stakeholders Assuming the Agreement is signed in June 2018, for a service start date of November 1, 2018, Recology recommends meeting every other week for the month of August. Meeting frequency would increase to weekly for the final three months prior to the start of the Agreement. Depending on the nature of the final Agreement, this meeting schedule could be adjusted at the discretion of IWMRA staff.

In advance of each meeting, Recology would provide an agenda. Within 24 hours following the meeting, Recology would provide a summary and action items. Meetings could be held in -person or via conference call as appropriate.

Typically, 9 months lead time is required to procure, build, and test new vehicles. Due to the required manufacturing time, Recology will use existing equipment to service customers until the new vehicles 164

5091 arrive. As new vehicles are delivered and tested, Recology will begin utilizing the new vehicles to service 5092 customers. Existing collection vehicles will be fueled using renewable diesel. 5093
5094 New Programs Mailing and Recycling Guide
5095
5096 Prior to the start of service, each customer will receive a New Programs Mailing and Recycling Guide 5097 describing and illustrating methods to prepare recyclable, organic, and solid waste materials for 5098 collection. The brochure will illustrate the acceptable materials for each container and will also detail 5099 the proper set out procedures for the collection containers. 5100
5101 Recology will prepare tailored content for single-family, multi -family, and commercial subscribers. 5102 Further details on the New Programs Mailing and Recycling Guide are provided in Section F1. E. Public 5103 Education and Outreach.
5104
5105 Cart and Container Selection
5106
5107 Container selection is an important component of Recology's transition plan. By helping customers 5108 identify the proper container sizes for all three material streams, Recology can maximize diversion 5109 potential.
5110
5111 Recology will distribute a Container/Cart Selection Card as a component of the New Programs Mailing. 5112 The Card will offer multiple media formats to help customers select their proper container sizes, 5113 including:
5114
5115 o Container/Cart Selection postcard: These postcards, which would be sent to every customer, 5116 graphically depict the container and cart sizes available to customers in all three waste streams. 5117 Customers check a box for their desired size and mail the postcard back to Recology. 5118 o Website: As a supplement to the Container/Cart Selection postcard, Recology will launch a 5119 webpage (pictured) where customers can select their preferred cart or container sizes. After 5120 selection, customers receive an acknowledgement email and the information is updated in 5121 Recology's system to facilitate cart distribution. 5122
5123 Advertisements, Press Releases, and Public Service Announcements 5124
5125 Recology will prepare and distribute the following announcements approximately one month prior to 5126 the start of the new Agreement:
5127 o A public service announcement (PSA) for local radio and cable television broadcasts 5128 o Newspaper and online advertisements highlighting upcoming programs and services 5129 o A press release describing the programs offered by customer sector (single-family, multi -family, 5130 and commercial)
5131.
5132 Customer Database and Routing
5133
5134 As the incumbent service provider, Recology already maintains an accurate customer database, and can 5135 continue to provide consistent service to customers during the transitional period. 5136
5137 In fact, the creation of an accurate customer database is one of the most vital components of any start - 5138 up, impacting routing, outreach and education activities, equipment procurement, and other factors. 165

5139 Recology's customer database already includes all pertinent information for routing, billing, and service 5140 levels, such as:
5141 o Customer name
5142 o Billing address
5143 o Service address
5144 o Contact information
5145 o Service level, including size and number of containers 5146 o Collection day(s)
5147 o Current routes
5148 o Special servicing requirements
5149 o Entry key electronic opening device or entry code requirements 5150 o Account history
5151
5152 Cart and Container Distribution
5153
5154 Recology will have a dedicated manager overseeing the distribution teams for plastic carts and metal 5155 containers. In addition, each distribution team will have a field supervisor overseeing delivery, assuring 5156 all homes and businesses receive the correct size cart(s) and container(s). Field supervisors will also be 5157 Recology's spokespeople for residents and businesses that may have questions as carts and bins are 5158 delivered.
5159
5160 The following is an overview of Recology's operational steps to distribute new plastic carts and metal 5161 containers.
5162
5163 Single -Family Cart Distribution Process
5164
5165 Recology will work with Toter, its vendor for carts, to conduct the cart distribution process in a timely 5166 manner.
5167
5168 Using the updated customer database and RouteSmart, Recology will produce a cart assembly and 5169 delivery report. This report will provide a summary of the number and size of each type of cart for each 5170 route. This report will allow the assembly crew the ability to pre -load a delivery truck with the exact 5171 number and size of cart by route, providing for efficient and accurate delivery. 5172
5173 Single-family distribution teams will deliver recycling carts. Teams will utilize route sheets created by 5174 RouteSmart. The delivery trucks will mirror the collection route in RouteSmart, assuring all homes are 5175 receiving their requested cart size.
5176
5177 Recology would use a similar method to collect the existing carts. Existing cart collection teams would 5178 utilize route sheets created by RouteSmart to systematically collect the existing carts after the new carts 5179 have been delivered.
5180
5181 Recology field supervisors will also have the same route sheets, allowing them to record by address any 5182 issue that may occur on the route that may affect future collection efficiency. In addition, the use of 5183 route books will allow Recology to accurately generate reports that follow distribution progress. 5184
5185
166

5186 The recycling cart will include outreach material detailing the following information:
5187 o Proper placement of cart
5188 o Collection start date
5189 o Materials accepted in the recycling cart
5190 o Frequently asked questions (FAQ)
5191 o Contact information for the resident should they have any questions 5192
5193 Commercial and Multi -Family Container Exchange
5194
5195 Commercial and multi -family container delivery teams will utilize distribution route sheets similar to 5196 those of single-family residents.
5197
5198 Due to space constraints in many commercial areas, Recology will exchange multi -family and 5199 commercial containers rather than simply distribute new containers. 5200
5201 Distribution of new commercial and multi -family containers will be done in zones. Dividing the service 5202 area into container exchange zones will minimize traffic delays, facilitate supervision, and provide for 5203 more efficient use of equipment. Recology will complete the exchange of containers zone by zone, until 5204 the entire service area has been completed.
5205
5206 The commercial container exchange team's delivery fleet equipment will consist of two stinger trucks 5207 (trucks with bin lifting and transferring capabilities), flat-bed trucks, and a front -end -loading (FEL) truck. 5208
5209 The stinger truck is a specially designed truck that can pick up and transport FEL bins. As the commercial 5210 container exchange team moves from business to business within a zone, one stinger truck will remove 5211 the existing bin to a location where the FEL truck is able to empty it. Once empty, the container will be 5212 loaded on a flat-bed truck to be delivered to Recology's corporate yard, where they will be refurbished. 5213 Once the bin has been removed, the second stinger truck will place a new container from another flat - 5214 bed truck at the service location.
5215
5216
5217
5218
5219
5220
5221
5222
5223
5224
5225
5226
5227
5228
5229
5230
5231
5232
5233
5234
167

5235 Implementation Schedule
5236
5237 The following Transition Schedule overviews the major tasks and time periods required to complete 5238 those tasks, assuming a June 2018 Agreement execution date. Please note that exact dates are subject 5239 to adjustment in the final implementation plan.
5240
5241
il l)imple
f
n:°Task
Agreement Executed (estimated)
fine
June 2018
Equipment & Procurement
Trucks
Place order for new collection vehicles
Serve customers with existing collection fleet as new vehicles are manufactured and tested
Receive new collection vehicles
Truck testing
Begin serving customers with new collection vehicles
Truck electronics
Order truck equipment (GPS-enabled on -board video safety system, such as DriveCam or similar technology)
Carts
Place cart inventory order
Cart manufacturing
Receive carts (rolling deliveries)
Cart delivery/removal
Containers
Place container inventory order
Container manufacturing
Receive inventory containers
Container exchange
Route Development
Refine and develop routes
Refine and develop Commercial / MFD Route
Create final route maps
Employee Onboarding and Training
Conduct Driver refresher training to ensure compliance with Agreement Conduct Customer Service Specialist (CSS) refresher training to ensure compliance with Agreement
Recruit and hire Waste Zero Manager
Recruit and hire Waste Zero Specialists
June 2018
November 1, 2018
March 1, 2019
March 1— March 31, 2019
April 1, 2019
June 2018
June 2018
July 1, 2018 - Sept. 1, 2018
Sept. 21, 2018 — Oct. 8, 2018
Oct. 1, 2018 — Oct. 29, 2018
une 2018
July 1, 2018 - Sept. 1, 2018
Sept. 24, 2018 — Oct. 8, 2018
Oct. 1, 2018 — Oct. 29, 2018
July 5, 2018 — Oct. 1, 2018
July 5, 2018 — Oct. 1, 2018
Oct. 4, 2018 — Oct. 29, 2018
Oct. 15, 2018 — Oct. 29, 2018
Oct.15, 2018 — Oct. 26, 2018
June 2018
Aug. 6, 2018 — Oct. 5, 2018
Conduct Waste Zero Specialist training to ensure compliance with Agreement
Customer Notification & Public Education
Design Residential, Commercial, and Multi -Family Program Brochures and other educational material, in collaboration with Regional Agency Distribute Cart Selection postcards/website URA and conduct cart selection period
168
Oct. 1, 2018 — Oct. 31, 2018
July 1, 2018 -July 31, 2018
Aug. 1, 2018 — Sept. 28, 2018

5242 F5. APPROVED SUBCONTRACTORS
5243 1. Monterey Regional Waste Management District
5244 14201 Del Monte Blvd.
5245 Marina, CA. 93333
5246
5247 The MRWMD will process single -stream recyclables and construction and demolition 5248 collected by Recology in the RA Member service areas. The facility will also process 5249 commercial municipal solid waste to capture divertible materials, should the RA members 5250 elect to implement this program.
5251
169

5252 F6. COMMERCIAL RECYCLING AND ORGANICS OUTREACH PLAN 5253 F6.A. San Benito County Regional Agency Members
5254 Recology is submitting this plan in response to the Regional Agency's Conditions of Approval that 5255 required Recology to develop a detailed commercial recycling plan to thoroughly outline how to increase 5256 commercial diversion from the current commercial diversion rate of 6% and include two additional 5257 Recycling Outreach Coordinators in year 1 of the contract at no cost to the ratepayers. 5258
5259 Recology will provide the recycling and organics outreach programs described in this Plan to all 5260 Commercial and Multi -Family (MFD) customers in the service areas. This includes schools located within 5261 the service area. A comprehensive and well -coordinated commercial recycling and organics outreach 5262 plan is essential to increasing the current 6% diversion rate and meet the overall 45% diversion 5263 requirement in the Franchise Agreement.
5264
Organics
Total Collection
Diversion %
18,782
6,683
9,659
35,123

46.5%
18,252
6,683
10,189
35,123

48.0%
17,190
6,683 6,683
10,719 11,250
35,123 35,123

49.5% 51.1%
5265
5266 Prior to the commencement date and throughout the term of the Agreement, Recology, via the Public 5267 Education and Outreach Plan (PEOP), will meet with the Regional Agency Manager and/or their designee 5268 to discuss Recology's performance and identify new methods and best practices to meet the 45% 5269 diversion rate in the Franchise Agreement.
5270
5271 F6.B. Staffing and Training to Maximize Diversion
5272
5273 Recology will maintain one full-time equivalent (FTE) Waste Zero Manager and one FTE Waste Zero 5274 Specialist throughout the Agreement term. These positions will be 100% dedicated (40 hours week) to 5275 the RA Member service areas. The key role of these staff is to increase diversion, with a special focus on 5276 commercial diversion through effective technical assistance and outreach programs. The goal of the 5277 commercial outreach program is to achieve 50% diversion at these accounts. Per the Franchise 5278 Agreement, the technical outreach staff are to use Attachment B8 -A from the Franchise Agreement and 5279 submit these completed forms to the Regional Agency on a quarterly basis. 5280
5281 In addition, Recology will maintain two additional FTE Waste Zero Specialists during the first year of the 5282 Agreement, to assist with outreach, education, waste assessments, and the transition into the new 5283 services. These positions will be temporary and will terminate after the first year of the Agreement. 5284 The key role of these staff is to increase commercial diversion through effective technical assistance. For 170

5285 each account, per the Franchise Agreement, staff will use Attachment B8 -A and submit these completed 5286 forms to the Regional Agency.
5287
5288 SBC Regional Agency IWM staff and/or their consultant retains the right to participate in the 5289 selection/hiring of the Recycling staff, including Waste Zero Manager and the 3 Outreach Coordinator 5290 staff.
5291
5292 Waste Zero staff will be thoroughly trained by experienced Recology personnel to effectively conduct 5293 waste assessments & trainings, manage necessary databases, understand the requirements of AB 341 & 5294 AB 1826, provide educational outreach, document activities, and respond to possible barriers to 5295 recycling and organics participation. Prior to the start of the agreement, Waste Zero staff will receive 5296 training in best practices from Recology personnel in San Francisco, San Mateo and other Recology 5297 operating companies to employ best practices in San Benito County. Recology will discuss the best 5298 practices to be used with Regional Manager and/or their designee. In addition, Recology will use the 5299 public education material produced in San Francisco, San Mateo, and other Recology operating 5300 companies as examples to help develop outreach and education material specific to San Benito County. 5301
5302 Staff will use Attachment B8 -A and submit these completed forms to the Regional Agency quarterly. 5303 Regional Agency staff has the option to attend customer trainings and the on -site technical assistance 5304 meetings, with permission from the customer receiving the training or assistance. Staff will be trained 5305 to understand that the franchise goal is to achieve 50% diversion at commercial accounts. Staff will be 5306 trained to record outreach activities in Recology's customer database and to follow up with accounts 5307 after new services have been initiated. Staff to be thoroughly trained in methods to identify and meet 5308 with the decision maker at the business or MFD (the person authorized to make service/cost changes). 5309
5310 Outreach staff will be thoroughly trained to have the ability to convince or 'sell' recycling and organics 5311 programs. This will include tools to respond to MFDs or businesses who initially refuse starting or 5312 expanding recycling or organics service. Outreach staff will be trained to identify and respond to 5313 barriers to participation in diversion programs for MFD & Commercial customers, helping customer 5314 identify possible solutions. Outreach staff will develop "road maps" toward solutions, so staff is 5315 prepared to deal with common challenges and accounts that are resistant to starting or increasing 5316 recycling or organics collection services.
5317
5318 For job descriptions for the Waste Zero Manager and Waste Zero Specialist, please see Attachment F6-1. 5319
5320 F6.C. Office Location
5321
5322 Recology will maintain a temporary Waste Zero office in the City of Hollister for the first year of the 5323 Agreement. This office will serve as the workspace for the Waste Zero staff during the first year of the 5324 Agreement.
5325
5326 F6.C. Initial Waste Assessment and Recycling Toolkit to Increase Recycling 5327
5328 Prior to start of the new Agreement term, Recology will develop a database to evaluate its current MFD 5329 and Commercial customer data to identify the accounts with the greatest opportunity to increase 5330 recycling and organics service, based on current subscription levels. Using this data, Recology will 5331 develop a technical assistance plan to help customers gain compliance with Assembly Bill (AB) 341 and 5332 AB 1826. Over the course of the first year of the Agreement, the team will conduct an on -site initial 171

5333 waste assessment for all MFD and Commercial accounts. Staff will use Recyclist or other device/tablet 5334 to maximize efficiency in the field and use Attachment B8 -A Recycling Assessment Report. 5335 Outreach staff to route their daily outreach plan to businesses in advance and aspire to work in a grid 5336 geographic area to save drive time. At each audit, outreach staff will:
5337 • Provide information on new/expanded recycling and organics service options for the 5338 decision maker at the business or MFD to review
5339 • Take photos of recyclables in garbage bins
5340 • Provide information on the requirements of AB 341 & AB 1826 for the decision maker at the 5341 business or MFD to review
5342 • Complete a walkthrough of the facility with the decision maker to identify areas for 5343 internal/external recycling or organics bin placement, and areas to display posters/stickers 5344 • Identify best practices for staff to streamline participation in recycling program, and how to 5345 reduce contamination
5346 • Offer decision maker a complementary staff and janitorial diversion training 5347 • Discuss current service levels with the decision maker and recommend new recycling and 5348 organics service levels to help reduce garbage subscription 5349 • Provide a follow-up report/email summarizing the audit and action items to the decision maker 5350 • Coordinate with Recology Customer Service & Operations Dept. to implement changes, 5351 working to ensure new recycling and organics containers are delivered in timely manner and 5352 garbage bins area are right sized.
5353 • Ensure there is a system to promptly coordinate service adjustments with operations, such 5354 as delivering new recycling and organics containers in a timely manner, and right sizing 5355 garbage bins. Staff will ensure the changes/recommendations are implemented and a 5356 system in place to follow up with the customer.
5357 Recology will strategically prioritize the high -volume generators first, in order to capture the largest 5358 volume of divertible material. Using this data from the customer database, the Waste Zero team will:
5359 • First reach out to accounts that generate eight yards of MSW or more per week to maximize 5360 their recycling levels. Accounts producing large amounts of MSW typically have greater 5361 recycling opportunities that have not yet been realized and will be encouraged to adjust their 5362 service levels to capture more recycling. Staff will right size the containers and strive to achieve 5363 50% diversion goal. Staff will follow up with the accounts after the services have been delivered. 5364 • Next focus on customers who produce four to seven yards of MSW per week will receive 5365 outreach from the Waste Zero Team to encourage greater recycling adoption. 5366 • Subsequently address customers with a 50% diversion level or less (based on all material 5367 streams, including organics).
5368 • Finally ensure that all multi -family and commercial customers have received their annual waste 5369 assessment and technical assistance meeting for the year. 5370
5371 During these initial waste assessments, Recology staff will help customers with the following common 5372 barriers, as applicable to each customer:
5373
5374 • Addressing space constraints: Recology's Waste Zero Specialist can assist customers facing 5375 space constraints, helping to fit three containers in a limited area. An example would be 5376 suggesting smaller containers and increasing service frequency or placing containers in a parking 5377 space. Furthermore, Recology can make recommendations for additional equipment, if 5378 necessary, such as compactors.
172

5379 • Addressing tenant turnover: The best method to address high tenant turnover in a multi -family 5380 property is to offer frequent, consistent messaging. Since each multi -family property will have a 5381 visit from a Waste Zero Specialist annually, Recology can ensure adequate sorting posters are 5382 displayed and provide more posters or container labels as necessary. 5383
5384 • Connecting with janitorial staff: Recology's Waste Zero Specialist will work to establish a 5385 relationship with business owners and staff. Every commercial customer will receive an on -site 5386 visit annually, and Recology's Waste Zero Specialist will encourage and provide complementary 5387 staff and janitorial training to each business and MFD. By working to build a rapport with staff 5388 and convey the importance of diversion, Recology will aim to close any disconnect. 5389
5390 In addition, Recology uses illustrative sorting posters and education materials that use pictures 5391 and images to convey the material suitable for each container. Using images and Spanish 5392 translation, this will help reduce any possible language barriers among staff. 5393
5394 For the initial waste assessments, as well as the ongoing annual waste assessments described below, 5395 Recology staff will also use Attachment B8 -A: Commercial Recycling and MFD Technical Assistance 5396 /Recycling Assessment Report. Staff will submit these completed forms to the Regional Agency on a 5397 quarterly basis.
5398
5399 F6.D. Ongoing Annual Waste Assessments
5400
5401 Each year throughout the Agreement term, the Waste Zero team will work to meet a 50% diversion at 5402 commercial accounts and conduct a minimum of one on -site waste assessment per MFD and 5403 commercial account using the Attachment B8 -A and submit these completed forms to the Regional 5404 Agency quarterly. This will help Recology better understand the changing needs of each customer, while 5405 monitoring progress over the course of the Agreement. 5406
5407 Using Recyclist or other tablet/device on site, waste assessments will include a visual evaluation and 5408 written report (the report format/template to be approved by Regional Agency Manager and or their 5409 designee) with recommendations for increasing diversion. The process analyzes a customer's material 5410 stream, with a focus on the diversion options available to customers by business type. 5411
5412 The annual assessments per the Attachment B8 -A include identifying the decision maker and making an 5413 appointment to:
5414 • Find methods to increase recycling and organics at each site visit to meet the 50% diversion goal. 5415 • Assess current Services: Container commodity & size, quantity, and location are documented. 5416 • Documentation: Photos of contamination, overflowing containers, and the presence of 5417 divertible material in the solid waste stream to help educate customers 5418 • Complete a walkthrough with the decision maker and provide recommendations that may 5419 include:
5420 o INCREASE RECYCLING AND ORGANICS COLLECTION AND Right sizing services levels 5421 o Equipment recommendations (this could include compactors for buildings with space 5422 constraints, or assistance fitting bins in tight spaces) 5423 o Providing posters, stickers flyers, brochures, and internal containers at each site 5424 o Providing further on -site training for employees and janitorial staff 173

5425 For the documentation component, Recology will use its mobile app -building software platform to 5426 facilitate quality control (auditing) and waste stream analysis (characterization) activities at the 5427 customer site and at transfer stations and processing facilities. 5428
5429 The platform allows Recology to create customized mobile forms to gather data on customer program 5430 participation and overall load quality and use the tool to set minimum diversion targets. This includes 5431 capturing photos and data related to presence of contamination and load characterization. These forms 5432 are currently in use at the customer site (curbside bin assessments) and at Recology facilities and are 5433 developed by Recology's Business Systems Services team. This team also conducts thorough trainings 5434 with mobile tool users to ensure consistent methodology and quality standards. 5435
5436 Results are then incorporated into a PDF report that can be shared with both Recology and Regional 5437 Agency members. Additionally, these reports are designed to be shared with customers and used as 5438 educational tools to help communicate and improve program participation, thereby helping reduce 5439 recycling and organics contamination and improve landfill diversion. Recology is also developing an 5440 integrated metrics dashboard where historic data can be accessed to view trending patterns of 5441 customer behavior and load data.
5442
5443 For a sample of the reports, please see Attachment F6-2: Sample Contamination Assessment and 5444 Diversion Audit Form (this form's name should be changed to "Increasing Recycling/Organics 5445 Recommendations" or some other name that encourages recycling/organics/diversion. 5446
5447 Outreach staff to have tablet/device that provides services levels and costs that can be readily shared 5448 with the MFD /Business when out in the field. Staff to complete digital audit reports, have ability to 5449 bring up customer service levels and download in advance of going out into field. Provide and access 5450 information about cost savings and recycling benefits during the audit. 5451
5452 Daily, outreach staff to ensure they have all outreach materials, posters, memos to train staff, internal 5453 containers in their car to be handed out at MFD/businesses. Staff to bring to each audit:
5454 • Internal recycling bins
5455 • Recycling flyers
5456 • Recycling stickers
5457 • External recycling signage
5458
5459 F6. E. Commercial and MFD Education Material
5460
5461 Below is an overview of the types of materials Recology will offer to Commercial and MFD customers 5462 over the Agreement term. Exact content will be mutually agreed upon between Recology and the RA 5463 members. All printed materials will also be accessible on Recology's website. 5464
5465 Recology will use the public education material produced in San Francisco, San Mateo, and other 5466 Recology operating companies as examples to help develop outreach and education material specific to 5467 San Benito County.
5468
5469 New Programs Mailing and Recycling Guide
5470 Prior to the start of service, each customer will receive a New Programs Mailing and Recycling Guide 5471 describing and illustrating methods to prepare recyclable, organic, and solid waste materials for 174

5472 collection. The brochure will illustrate the acceptable materials for each container and will also detail 5473 the proper set out procedures for the collection containers. 5474
5475 Recology recommends combining the New Program Mailing and Recycling Guide into one mailing that 5476 serves as a comprehensive guide for customers.
5477
5478 Recology will prepare tailored content for single-family, multi -family, and commercial subscribers. For 5479 multi -family and commercial subscribers, the mailing will emphasize compliance with State -mandated 5480 recycling and composting requirements.
5481
5482 Content of the Mailing and Recycling Guide can include:
5483 o A complete list of programs and services provided to customers, including effective dates 5484 o A list of recyclable materials that are accepted in the single -stream recycling program 5485 o A list of organic materials that are accepted in the organics program 5486 o A list of items that need to be landfilled at this time 5487 o Graphics and an explanation of proper set -out procedures 5488 o Recycling and/or disposal options for Household Hazardous Waste (HHW) 5489 o Used motor oil and oil filter collection program (single-family customers only) 5490 o Telephone numbers and website information for Recology 5491 o Other relevant resources
5492
5493 Advertisements, Press Releases, and Public Service Announcements 5494 Recology will prepare and distribute the following announcements approximately one month prior to 5495 the start of the new Agreement:
5496 o A public service announcement (PSA) for local radio and cable television broadcasts 5497 o Newspaper and online advertisements highlighting upcoming programs and services 5498 o A press release describing the programs offered by customer sector (single-family, multi -family, 5499 and commercial)
5500 o Social media as described below describing new programs 5501
5502 Bill Inserts
5503 Throughout the Agreement term, Recology can provide various bill inserts tailored to each customer 5504 sector on an array of topics, such as rate changes; tips on how to Reduce, Reuse, Recycle, Rot, and 5505 Recover; and how to properly dispose of Hazardous Waste. 5506
5507 Each Regional Agency may request Recology to distribute the inserts bi-monthly in each customer bill. 5508
5509 Biennial Newsletter
5510 Recology will create, design, and distribute bi-annual newsletters to educate customers on vital 5511 information in the waste and recycling industry. The newsletters will be mailed with customer bills or 5512 downloaded electronically.
5513
5514 Newsletters serve as an important tool to remind residents about the available services and programs; 5515 in addition, newsletters are an opportunity to promote recycling events and educate customers on 5516 additional resources for recycling and waste reduction. 5517
5518
175

5519 Multi -Family and Commercial Sorting Posters
5520 Throughout the Agreement term, Recology will design and distribute posters to multi -family and 5521 commercial property managers for on -site use, illustrating the recyclable materials collection program 5522 and the commercial food scrap collection program. These posters are designed to educate program 5523 participants on proper sorting. The commercial posters will offer information in English and Spanish. 5524
5525 Commercial "How To" Flyers for Recycling and Composting 5526 Recology will prepare and distribute "How To" Guides on recycling and composting for commercial 5527 customers.
5528
5529 The Recycling "How To" Guide will be mailed directly to commercial customers prior to the start of 5530 services; both the Recycling and Composting "How To" Guides will be posted on the website and will be 5531 provided during Recycling Assessments.
5532
5533 The flyers will be graphics -based and will focus on compliance with the diversion requirements of AB 5534 341 and AB 1826. Content will include:
5535 o List of recyclables or organics (as applicable) accepted in the collection programs 5536 o List of materials that are not accepted in the collection programs 5537 o Illustrations and an explanation of proper set -out procedures 5538 o Tips on how to mitigate odors and vectors (composting guide only) 5539
5540 Commercial and Multi -Family Mandatory Recycling and Composting Notices 5541 Recology can prepare and distribute notices to multi -family complexes and commercial businesses that 5542 are not compliant with mandatory diversion requirements of AB 341 and AB 1826. Using service 5543 subscription level information, driver compliance notes, and waste audit information, Recology can 5544 identify non -compliant customers and provide outreach. 5545
5546 The notices explain why the customer is not compliant, outline the potential consequences for 5547 non-compliance, and outline the steps customers can take to become compliant. Recology can track 5548 customers that have received these notices in the RCRM system, and Specialists can follow-up with 5549 customers to help them take proper action.
5550
5551 Multi -Family Move -in Kits
5552 Recology can work with the property manager to provide the guides to inform new residents of services, 5553 program options, and acceptable and unacceptable materials in each stream. The guide can also be 5554 available for download on Recology's website, and includes:
5555 o List of acceptable and unacceptable materials in the recycling and organics programs 5556 o Options for hard -to -recycle items
5557 o Household Hazardous Waste recycling and/or disposal options 5558 o Contact Information
5559
5560
5561
5562
176

5563 Outreach in the Schools
5564 Recology will conduct student -focused outreach activities at schools located within the service area. 5565 Recology's Waste Zero Specialist will work closely with public and private schools to educate students on 5566 source reduction, reuse of materials, and participation in recycling programs. Specific programs can 5567 include:
5568 o School assemblies: Recology will continue to offer environmentally -focused assemblies to local 5569 schools, with performances by the Banana Slug String Band (pictured). 5570 o Classroom projects: Also tailored to grade level, these hands-on projects teach students about 5571 renewable versus non-renewable resources and encourage creative uses of everyday items to 5572 increase sustainability.
5573 o Educator resources: Recology's Waste Zero Specialist will connect educators with curriculum 5574 and other resources to help continue sustainability and diversion lessons throughout the school 5575 year.
5576
5577 Social Media
5578 Recology will use social media outlets such as Facebook to help educate customers on diversion, new 5579 and existing programs, and service announcements. In addition, Recology will use its social media 5580 presence to connect directly with customers and community organizations. 5581
5582 Recology's Waste Zero team will meet bi-weekly to create a social media calendar for the upcoming two 5583 weeks. The posts will cover a variety of events and topics, such as:
5584 o What goes where & sorting education
5585 o Service offerings & special item collection programs 5586 o Service updates and holiday hours
5587 o Community events
5588 o General resource conservation, recycling, diversion ideas and industry facts 5589
5590 The Waste Zero team will create San Benito -specific social media profiles on both Twitter and Facebook 5591 for the new Agreement term. Recology is also happy to create an Instagram account should the RA 5592 Members be interested.
5593
5594 Recology can ensure that similar content is shared across the chosen platforms (i.e. Facebook, Twitter, 5595 Instagram), within the parameters of those platforms (i.e. Twitter's 140 -character limit). 5596
5597 Periodically, Recology utilizes social media advertising to boost account/content visibility, targeted to 5598 social accounts within "'25 miles of the service area. When the new San Benito County -specific social 5599 media accounts are created, Recology will deploy a social advertising campaign to build initial followers. 5600 Combined with a robust content calendar, Recology will continue to grow followers organically by 5601 posting interesting and relevant content.
5602
5603 F6. F. Tracking and Reporting
5604 The Waste Zero staff will meet quarterly with the Recycling Manager to discuss the results of the prior 5605 quarter and detail:
5606 • Per the Franchise Agreement use Attachment B8 -A and submit these completed forms to the 5607 Regional Agency quarterly.
5608 • Quantify of commercial recycling started /increased/decreased 5609 • Quantity of commercial organics started/increased/decreased 177

5610 • Average # of on -site technical assistance calls/visits made daily 5611 • Outreach and education challenges
5612
5613 Staff will document their activities in the Recology Customer Relationship Management (RCRM) System, 5614 helping to keep an accounting of outreach and diversion activities in the RA Member service areas. Staff 5615 will implement a follow-up plan with customers, which will entail contacting customers after their 5616 service level adjustment(s) to help ensure the customer is utilizing their diversion services effectively 5617 and address any subsequent questions/concerns regarding diversion programs. 5618
5619 Recology can track commercial and multi -family outreach activities through the Recology Customer 5620 Relationship Management (RCRM) system. The Waste Zero team will assign "reason codes" to specific 5621 outreach activities/tasks.
5622
5623 Anytime the Waste Zero Specialist conducts outreach at a specific multi -family or commercial customer, 5624 the Specialist will record the event using the appropriate reason code in the RCRM system. Reason 5625 codes can be designed for such events as a waste assessment, staff training, educational material 5626 distribution, or presentation.
5627
5628 F6. G. Commercial Recycling and Organics Diversion Goals 5629 Recology's Waste Zero team will work towards achieving 50% diversion at each MFD and businesses, as 5630 defined by subscription level, by Year 4 of the Agreement. 5631 A successful commercial technical assistance visit will vary depending on the needs of the customer. 5632 Some customers may be eager participants in their diversion programs and may only need new signage 5633 or outreach material in order to aid in their progress. 5634
5635 Other customers may be resistant to their programs, or simply not understand why sorting their 5636 material is so important. For these customers, a successful commercial technical assistance visit would 5637 consist of:
5638 • The Waste Zero Specialist (Specialist) scheduling/conducting a waste assessment with the 5639 decision maker in order to evaluate the diversion opportunities and identify contamination 5640 issues at the site.
5641. • The Specialist would then have face-to-face contact with the decision maker, for example the 5642 business owner, manager, or head of the janitorial staff, so could the Specialist can 5643 communicate the benefits of a diversion program directly with the decision -maker for the 5644 business.
5645 • Using information gained from the waste assessment, the Specialist would make 5646 recommendations for service level changes to help maximize diversion and minimize 5647 contamination, which may even help save the customer money, thus providing an additional 5648 incentive to participate in the diversion programs. 5649 • The Specialist would also make recommendations on container placement, to help facilitate 5650 proper sorting. The Specialist would provide signage and if necessary, internal recycling 5651 containers. The Specialist would also offer to strategically hang posters above carts or 5652 containers to ensure they are visible to those utilizing the containers. 5653 • The Specialist would also offer on -site presentations and/or trainings for staff/janitorial, and 5654 schedule those trainings with the decision maker, gaining an immediate commitment to future 5655 engagement with the business.
5656
178

5657
5658
5659
179

ATTACHMENT G

PERFORMANCE STANDARDS AND LIQUIDATED DAMAGES

5660 RA Members wish to establish standards of performance under the Agreement in each of the four (4) 5661 "Performance Areas" listed below. The Regional Agency Contract Manager may monitor Contractor's 5662 performance in each of those areas based on the "Performance Indicator" listed below for each area. In 5663 the event that Contractor fails to meet the performance standard established for any "Performance 5664 Indicator", Regional Agency Contract Manager may review Contractor's performance relative to the 5665 "Specific Performance Measures" within that performance area. In the event that the Regional Agency 5666 Contract Manager determines that Contractor has failed to meet the performance standard established 5667 for any "Specific Performance Measure", the RA Members may assess Liquidated Damages pursuant to 5668 Section 11.5 of the Agreement. Liquidated Damages, if assessed, shall only be assessed for the number 5669 of events, days, or other measure in excess of the acceptable performance level. 5670 Defined Terms
5671 Certain terms that are specific to this Exhibit are defined below:
5672 "Complaint" shall mean each written or orally communicated statement made by any Person, whether 5673 to RA Member or Contractor, alleging: (1) non-performance, or deficiencies in Contractor's 5674 performance, of its duties under this Agreement; or, (2) a violation by Contractor of thisAgreement. 5675 "Event" shall mean each occurrence of the required Specific Performance Measure that exceeds the 5676 Acceptable Performance Standard, as provided in the chart below. 5677 "Service Opportunity" shall mean each individual scheduled opportunity the Contractor has to Collect 5678 from a Container at a Customer's location. For example, a Multi -Family or Commercial Customer 5679 receiving Solid Waste Collection service three (3) times per week from two (2) Containers and Recyclable 5680 Materials Collection service two (2) times per week from two (2) Containers would have a total of ten 5681. (10) Service Opportunities each week. Service Opportunities shall be calculated based on the 5682 subscription levels presented in Contractor's most recent Quarterly Report to the RegionalAgency and RA 5683 Member.
5684 "Total Service Opportunities" shall mean the sum of all Service Opportunities in each time. 5685
5686
5687
5688
5689
5690
5691
5692
5693
5694
5695
5696
5697
5698
180

5699
5700 Performance Area: Service Quality and Reliability
is Perforr
easure
Definition
Acceptable
Performance Level
Trackin
ethod
iquidated
Damage
Amount
Missed Collections
Each Service Opportunity where
Contractor fails to Collect a Container
from a Customer who properly placed
said Container for Collection.

Less than ten
(10) per one
thousand
(1,000) Service
Opportunities
Contractor shall
document from its
customer service
system listing the
total complaints
coded as missed
pick-up for each RA
Member. Submit
electronic report
annually.
$50/Event
Failure to Correct
Missed Collections
Each "Missed Collection" as defined
above which is not Collected by the end
of the Business Day following the
receipt of the Customer complaint
about the Missed Collection.

Less than one
(1) per one
hundred (100)
Missed
Collections
Contractor shall
document missed
pick-up complaint
reports listing for
each RA Member
each complaint, the
date of the
complaint, the
resolution date; and
any other
information
requested by the RA
Members. Submit
electronic report
annually.
$50/Event
Failure to Clean -Up
Spillage
Each failure by Contractor to clean up:
(1) any items or materials spilled during
the Collection of a Container; or, (2) any
fluids spilled or leaked from a Container
or Collection vehicle prior to leaving the
Collection location.

Less than five
(5) per one
thousand
(1,000) Service
Opportunities
See above
$100/Event
Damage to Property
Each event of damage to either public
or private property because of
Collection activity, including without
limitation curbs, sidewalks, landscapes,
Container enclosures and gates, signs,
light fixtures, and overhead wires and
cables.

Less than two
(2) per one
thousand
(1,000) Service
Opportunities
See above
$250/Event
Excessive Noise or
Discourteous
Behavior
Each Complaint received that is related
to either noise during Collection activity
or the behavior of Contractor's
employees.

Less than five
(5) per one
thousand
(1,000) Service
Opportunities
See above
$250/Event
181

5701
5702 Performance Area: Customer Service and Public Education and Outreach Measure
Acceptable
Definition Performance Level
T
ckini
lethod
Liquidated
Damage
Amount
Failure to Commence
Service
Any failure by Contractor to deliver a
Container and begin providing
Collection to a Customer, at the level of
service requested by said Customer,
within seven (7) calendar days of
receiving such request. This may
include a new Customer receiving new
service or an existing Customer
requesting a change in or addition to
existing service levels. This may also
include delivering Used Oil Recovery
Kits to Customers upon request.

Less than one
(1) per 100
Service Requests
Contractor shall
document on a
quarterly basis
from its customer
service system
listing the total
number of
complaints coded
for each category.

Submit electronic
report annually.
$50/Event
Failure to Replace
Container
Any failure by Contractor to replace a
damaged or defaced Container within
seven (7) calendar days of receiving
such a request from a Customer.

No acceptable
failure level
See above
$50/Event
Failure to Resolve
Complaint
Any failure by Contractor to resolve or
remedy a Complaint within seven (7)
calendar days of receiving such
Complaint.

Less than one
(1) per 100
Complaints
See above
$100/Event
Failure to Answer
Phones
Any failure by Contractor to answer a
telephone call from a Customer during
normal business hours. A call is not
considered to be answered if the
Customer does not speak with a live
operator. A call is considered to be
answered if the Customer hangs -up or
abandons the call following a hold time
of less than three (3) minutes.

Less than five (5)
per 1,000
Calls Received
Under this
Agreement
See above
$50/Event
Excessive Call Center
Hold Time
Each occurrence of a call being placed
"on hold" for more than two (2)
minutes.

Less than two
(2) per 1,000
Calls Received
Under this
Agreement
See above
$50/Event
Unauthorized Hours
of Operation
Each occurrence of Contractor
Collecting from Customers during
unauthorized hours.

Less than two
(2) per 1,000
Service
Opportunities
See above
$50/Event
182

Inaccurate Billing
Each Complaint received where the
Contractor billed a Customer in error.

Inaccurate billing may include either
over- or under -charging of the
Customer relative to the approved
Rates for services.

Less than five
(5) per one
thousand
(1,000) bills
issued.

See above
$100/Event
Failure to Perform
No failures or Complaints in this
Each individual
Contractor shall
$250 per
Technical Assistance:
category are acceptable; therefore, any
failure by
report all completed
activity
Recycling
Complaint of this nature shall be
Contractor to
Recycling
Assessments as
considered unacceptable.
complete a
Assessments per its
detailed in
required annual
Quarterly Report.

Attachment B8 -A
Recycling
Assessment for
each
Commercial and
MFD customer
per Attachment
B8 to this
Agreement.

Failure to Perform
No failures or Complaints in this
Each individual
Contractor shall
$250 per
Public Education and
category are acceptable; therefore, any
failure by
report all public
activity
Outreach Tasks
Complaint of this nature shall be
Contractor to
education and
considered unacceptable.
develop,
produce, and
distribute public
education and
outreach
materials,
except the
outreach activities
completed each year
in the annual Public
Education Plan.

Recycling
Assessments, in
the form and
manner required
under
Attachment B8
to this
Agreement.
5703
5704
5705
5706
5707
5708
5709
5710
5711
5712
5713
183

5714 Performance Area: Facilities
5715 Performance Indicator: Contractor's performance relative to facilities shall be considered acceptable 5716 when one hundred percent (100%) of all material types Collected by Contractor shall be delivered to the 5717 appropriate Approved Facility as required under Article 5 of this Agreement. If Contractor fails to meet 5718 this level of performance, RA Members may assess liquidated damages for the specific performance 5719 measures identified in the following table.

Specific Perforr
Measure
Defini
ion
Pe
Acceptable
ormance Level
Trackini
ethod
uidated
Damage
Amount
Delivery to Non-
Approved Facility
Each individual occurrence of delivering
materials to a facility other than the
Approved Facility designated for each
material type under Section 4 of this
Agreement.

No acceptable
failure level
Tonnage reports
$100/Ton
Disposal of Targeted
Each individual occurrence of delivering
No acceptable
Tonnage reports
$500/Ton
Diversion
Recyclable Materials, Organic Materials,
or Reusable Materials set out for
failure level
Collection by the Customer for Disposal
rather than Processing.

Mixing Materials
During Collection
Each individual Container that is
Collected by Contractor in a vehicle
intended or designated for Collecting a
different material type (e.g. Recyclable
No acceptable
failure level
Tonnage reports,
observation,
complaints
$100/Container
Materials Collected in Solid Waste
vehicle, Solid Waste Collected in
Organic Materials vehicle, etc.)
184

5720 Performance Area: Reporting
5721 Performance Indicator: Contractor's reporting shall be considered acceptable if Reports required under 5722 Exhibit D and record requests allowed under Article 7 to this Agreement are received, complete, and 5723 accurate within seven (7) calendar days after the date due or requested. If Contractor fails to meet this 5724 level of performance, RA Members may assess liquidated damages for the specific performance 5725 measures identified in the following table.
5726
5727
5728
5729
5730
Specific Perforr
Measure
Late Report
Definition
Each occurrence of a Report, as required
under Attachment D to this Agreement, being
submitted after the due date. Reports shall be
considered late until they are submitted in a
complete and accurate format.

Acceptable
Performance
Level
Less than seven
(7) calendar
days after
reporting due
date
uidated
Damage Amount',
$250/Day
Misleading/
Inaccurate Reporting
Each occurrence of Contractor providing
misleading or otherwise inaccurate
information or reporting to RA Members
under or regarding this Agreement.

Typographical, cell reference, mathematical,
and/or logic errors shall not be considered
legitimate excuses from this requirement, nor
shall ignorance.

No acceptable
failure level
$500/Event
By placing Designee's initials at the places provided, each Party specifically confirms the accuracy of the statements made above and the fact that each Party has had ample opportunity to consult with legal counsel and obtain an explanation of Liquidated Damage provisions of the time that the Agreement was made.
5731
5732 Recology San Benito County Regional Agency Contract Manager (for RA Members) 5733
5734 Initial Here: Initial Here:
5735
185

5736
5737
5738
186

ATTACHMENT H

PERFORMANCE INCENTIVES AND DISINCENTIVES

5739 1. General
5740 The RA Members will provide an incentive payment to Contractor for exceptional performance on an 5741 overall Diversion related performance measure. The performance measure is:
5742 • Overall Annual Diversion Level, as determined in the chart below 5743 In addition, the Agency will assess a disincentive payment to the Contractor for substandard 5744 performance on overall Diversion related performance measure as follows:
5745 • Overall Annual Diversion Level, as determined in the chart below 5746 The performance incentives/disincentives are designed to encourage Contractor's performance in 5747 increasing diversion for the RA Members and Regional Agency. These performance 5748 incentives/disincentives include an incentive payment to Contractor for exceeding goals and a 5749 disincentive payment assessed to Contractor for failure to achieve the performance standards. The 5750 table below provides a summary of the incentive/disincentive structure, which is described in detail in 5751 Section 2 of this Attachment. Section 2 describes how to determine the Calculated Overall Diversion 5752 Level and the targeted Overall Diversion Level. Section 3 of this Attachment describes the frequency 5753 and method for distributing incentive payments and assessing disincentive payments. 5754 Summary of Incentives/Disincentives
Annual Diversion Level
Disincentive Payment
Threshold
Incentive Payment
Threshold
Performance
Incentive/Disincentive
Payment Amount
Overall Annual Diversion
Level
For Time Period Year 1
through Year 4
Calculated Overall Diversion
Level
the targeted Overall
Diversion Level
Incentive Payment =
$75.00 per ton
Disincentive Payment =
$75.00 per ton
Overall Annual Diversion
Level
For Time After Year 4 and
through Year 10 (and any
extensions)
Calculated Overall Diversion
Level
the targeted Overall
Diversion Level
Incentive Payment =
$75.00 per ton
Disincentive Payment =
$75.00 per ton
5755
5756
5757
187

5758 2. Diversion Levels
5759 Definition of Calculated Diversion Level
5760 The Diversion Levels achieved shall be calculated based on the methodology shown in the following 5761 example:
5762 Assumptions (will be based on actual Contractor performance):
5763 Example for hypothetical year 5
5764 Annual Recyclable Materials Collected = 7,600 tons 5765 Recyclable Materials Contamination Level = 8%*
5766 Annual Organic Materials Collected = 8,600 tons
5767 Organic Materials Contamination Level = 5%*
5768 Annual Solid Waste Collected = 18,600 tons
5769 Calculated Overall Annual Diversion Level
5770 7,600 tons + 8,600 tons = 16,200 tons
5771 8% (residue level) x 7,600 tons = 608 tons
5772 5% (residue level) x 8,600 tons = 430 tons
5773 16,200 - (608 + 430) = 15,162 tons (net annual tons diverted) 5774 15,162 + 18,600 = 33,762 tons (total tons generated) 5775 (15,162/33,762) x 100 = 45% (Overall annual diversion level) 5776 To calculate the Diversion Levels, the most -recently reported quarterly Residue levels shall be used. The 5777 annual average of the four quarters shall be used for the purposes of calculating the annual Diversion 5778 levels per this Attachment.
5779 Exceptional Diversion Level Performance
5780 Contractor shall receive an incentive payment if the annual Calculated Overall Diversion Level exceeds 5781 the targeted Overall Diversion Level. The targeted Overall Diversion Level shall be set for Rate Year 2 5782 after completion of partial fiscal year 2018/19 (November 1, 2018 - June 30, 2019) and then adjusted 5783 again after Rate Year 5 (five) and adjusted each Rate Year thereafter if the Contractor exceeds the 5784 targeted Overall Diversion Level. In such cases, the adjusted targeted Overall Diversion Level shall be 5785 calculated based on the methodology used in the following example:
5786
5787
188

5788 Assumptions (will be based on actual Contractor performance):
5789 Current Year Overall Diversion Level = 47%
5790 Prior Year (Rate Year 4) Overall Diversion Level = 45% 5791 Incentive payment
5792 Overall Annual Diversion Level = 47%
5793 Targeted Annual Overall Diversion Level = 45%
5794 Total Annual Solid Waste Collected = 18,000 tons
5795 Total Annual Recyclable and Organic Materials Collected = 15,500 tons 5796 Incentive Payment = $75.00
5797 47/100 = 0.47
5798 45/100 = 0.45
5799 18,000 + 15,500 = 33,500 (total tons generated)
5800 0.47 - 0.45 = 0.02 (% increase in annual diversion level) 5801 0.02 x 33,500 tons = 670 tons (net increase in tons diverted) 5802 $75.00 x 670 tons = $50,250 (incentive payment)
5803 Substandard Diversion Level Performance
5804 If the annual Calculated Overall Diversion Level is less than 45% {to be determined after Rate Year 5805 4(four)}, then a disincentive payment shall be calculated and paid by the Contractor. 5806 3. Incentive/Disincentive Payment Procedures
5807 A. Record Keeping. In accordance with Article 7, records shall be maintained by Contractor for the 5808 Regional Agency and RA Members in a manner that adequately demonstrates and documents 5809 Contractor's performance in accordance with this Agreement. They shall be sufficient for the 5810 determination that Contractor has (or has not) performed in accordance with the performance 5811 standards presented in the Attachment H.
5812 B. Determination of Achievement of Performance Standards. On an annual basis, Agency shall 5813 review the annual report submitted by the Contractor pursuant to the requirements of Article 7 5814 and determine if the Contractor has achieved the Overall Diversion Level that warrants RA 5815 Member distribution of incentive payments. No later than twenty (20) Business Days after 5816 receipt of the Contractor's annual report, the RA Member shall provide written notice to the 5817 Contractor of its determination of incentive payments, if any due, and shall include a description 5818 of its method of determination and any calculations of incentive payments. The 5819 incentive/disincentive payments that will be calculated annually include: Overall Diversion Level. 5820 C. Amount. The incentive/disincentive net payment amounts shall be determined in accordance 5821 with the formulas presented in Section 2 of this Attachment H. 189

5822 D. Timing of Payment. If an incentive/disincentive payment is due, RA Member or Contractor shall 5823 provide payment in the form of a check or wire transfer no later than twenty (20) calendar days 5824 after the issuance of the RA Member's written notice of incentive net payment determination. 5825 Alternatively, the RA Member may reimburse Contractor for some or all of the incentive 5826 payments or account for disincentive payments as an adjustment to Contractor's Compensation 5827 for the coming Rate Year. This adjustment may be a net positive or negative (dollar amount) 5828 depending upon the calculations described above.
5829 E. Disputes by Contractor. Contractor may, within ten (10) calendar days after receiving the RA 5830 Member's written notice regarding its determination of incentive/disincentive payments, 5831 provide written notice to the RA Member of any disagreement with the RA Member's 5832 determination. Contractor may present evidence in writing to support its position. The RA 5833 Member shall review Contractor's submission and within ten (10) calendar days shall make its 5834 final determination of incentive/disincentive payments. The decision of the RA Member shall be 5835 final.
5836
5837
190

5838
5839
5840
5841
191

ATTACHMENT I

PERFORMANCE BOND

5842 FORM OF PERFORMANCE BOND
5843
5844 Travelers Casualty and Surety Company of America
5845 One Tower Square 3PB, Hartford, CT 06183
5846
5847 Bond No.
5848
5849 KNOW ALL MEN BY THESE PRESENTS, that we, Recology South Valley , as Principal, and Travelers 5850 Casualty and Surety Company of America, licensed to do business in the State of California, as Surety, 5851 are held and firmly bound unto (Obligee), in the penal sum of and 00/100 5852 Dollars ($ ), lawful money of the United States of America, for the payment of which sum, well and 5853 truly to be made, the Principal and Surety do bind themselves, their heirs, executors, administrators, 5854 and successors and assigns, jointly and severally, firmly by these presents. 5855
5856 THE CONDITION OF THIS OBLIGATION IS SUCH, that whereas the above bounden Principal has entered 5857 into a certain written Contract with the above named Obligee, effective the 1st day of November 1, 5858 2018, and terminating the 31st day of October, 2028, for Recyclables, Organics and Solid Waste 5859 Collection Services and more fully described in said Contract, a copy of which is attached, which 5860 Agreement is made a part hereof and incorporated herein by reference, except that nothing said therein 5861 shall alter, enlarge, expand or otherwise modify the term of the bond as set out below. 5862
5863 NOW, THEREFORE, if Principal, its executors, administrators, successors and assigns shall promptly and 5864 faithfully perform the Contract, according to the terms, stipulations or conditions thereof, then this 5865 obligation shall become null and void, otherwise to remain in full force and effect. This bond is executed 5866 by the Surety and accepted by the Obligee subject to the following express condition:
5867
5868 Notwithstanding the provisions of the Contract, the term of this bond shall apply from November 1, 5869 2018, until October 31, 2019, and may be extended by the Surety by Continuation Certificate. However, 5870 neither nonrenewal by the Surety, nor the failure or inability of the Principal to file a replacement bond 5871 in the event of nonrenewal, shall itself constitute a loss to the obligee recoverable under this bond or 5872 any renewal or continuation thereof. The liability of the Surety under this bond and all continuation 5873 certificates issued in connection therewith shall not be cumulative and shall in no event exceed the 5874 amount as set forth in this bond or in any additions, riders, or endorsements properly issued by the 5875 Surety as supplements thereto.
5876
5877 Sealed with our seals and dated this day of
5878
5879
5880 Witness , Principal
5881
5882 Travelers Casualty and Surety Company of America
5883
192

5884 Witness , Attorney -in -Fact
5885
5886 Agreed and acknowledged this day of
5887
5888 By:
5889 Obligee
5890
193

5891
5892
5893
194

ATTACHMENT J

GUARANTY

5894
5895 THIS GUARANTY (the "Guaranty") is given as of the 1st day of November 2018, by Recology South Valley 5896 dba Recology San Benito County ("Guarantor"), to and for the benefit of each of the following:
5897 • the City of Hollister, a municipal corporation of the State of California 5898 • the City of San Juan Bautista, a municipal corporation of the State, and 5899 • the County of San Benito, a political subdivision of the State. 5900
5901 The Cities and County are referred to in this Guaranty as "RA Member". This single document is made 5902 for the benefit of each RA Member.
5903 THIS GUARANTY is made with reference to the following facts and circumstances:
5904 A. Recology South Valley dba Recology San Benito County ("Contractor") is a corporation 5905 organized under the laws of the State of California, all the issued and outstanding stock of which is 5906 owned by Guarantor.
5907 B. Guarantor is a corporation organized under the laws of the State of California. 5908 C. Contractor and each RA Member have negotiated an Agreement for Recyclables, 5909 Organics, and Solid Waste collection services ("Agreement"), under which Contractor is to provide 5910 specified services to each RA Member. A copy of this Agreement is attached hereto and incorporated 5911 herein by this reference.
5912 D. It is a requirement of the Agreement, and a condition to each RA Member's entering 5913 into the Agreement, that Guarantor guaranty Contractor's performance of the Agreement. 5914 E. Guarantor is providing this Guaranty to induce each RA Member to enter into the 5915 Agreement.
5916 NOW, THEREFORE, in consideration of the foregoing, Guarantor agrees as follows:
5917 1. Guaranty of the Agreement. Guarantor hereby irrevocably and unconditionally 5918 guarantees to each RA Member the complete and timely performance, satisfaction and observation by 5919 Contractor of each term and condition of the Agreement which Contractor is required to perform, 5920 satisfy or observe. In the event that Contractor fails to perform, satisfy or observe any of the terms or 5921 conditions of the Agreement, Guarantor will promptly and fully perform, satisfy or observe them in the 5922 place of the Contractor. Guarantor hereby guarantees prompt payment to each RA Member of each 5923 sum due from Contractor to each RA Member under the Agreement, as and when due from time to 5924 time, and the prompt performance of every other task and duty to be performed by the Contractor 5925 under the Agreement.
5926 2. Guarantor's Obligations Are Absolute. The obligations of the Guarantor hereunder are 5927 direct, immediate, absolute, continuing, unconditional and unlimited and, with respect to any payment 5928 obligation of Contractor under the Agreement, shall constitute a guarantee of payment and not of 195

5929 collection, and are not conditional upon the genuineness, validity, regularity or enforceability of the 5930 Agreement.
5931 3. Waivers and Subordination. The Guarantor shall have no right to terminate this 5932 Guaranty or to be released, relieved, exonerated or discharged from its obligations under it for any 5933 reason whatsoever, including, without limitation: (1) the insolvency, bankruptcy, reorganization or 5934 cessation of existence of the Contractor; (2) any amendment, modification or waiver of any provision of 5935 the Agreement or the extension of its Term; (3) the actual or purported rejection of the Agreement by a 5936 trustee in bankruptcy, or any limitation on any claim in bankruptcy resulting from the actual or 5937 purported termination of the Agreement; (4) any waiver, extension, release or modification with respect 5938 to any of the obligations of the Agreement guaranteed hereunder or the impairment or suspension of 5939 any RA Member's rights or remedies against Contractor; or (5) any merger or consolidation of the 5940 Contractor with any other organization, or any sale, lease or transfer of any or all the assets of the 5941 Contractor.
5942 The Guarantor hereby waives any and all rights, benefits and defenses under California Civil 5943 Code Sections 2809, 2815, 2819, 2845, 2849 and 2850, and all other rights permitted to be waived by 5944 Section 2856(a) including, without limitation, the right to require each RA Member to (a) proceed 5945 against Contractor, (b) proceed against or exhaust any security or collateral any RA Member may hold 5946 now or hereafter hold, or (c) pursue any other right or remedy for Guarantor's benefit, and agree that 5947 each RA Member may proceed against Guarantor for the obligations guaranteed herein without taking 5948 any action against Contractor or any other guarantor or pledgor and without proceeding against or 5949 exhausting any security or collateral any RA Member may hold now or hereafter hold. Each RA Member 5950 may unqualifiedly exercise in its sole discretion any or all rights and remedies available to it against 5951 Contractor or any other guarantor or pledgor without impairing each RA Member's rights and remedies 5952 in enforcing this Guarantee.
5953 The Guarantor hereby waives and agrees to waive at any future time at the request of each RA 5954 Member, to the extent now or then permitted by applicable law, any and all rights which the Guarantor 5955 may have or which at any time hereafter may be conferred upon it, by statute, regulation or otherwise, 5956 to avoid any of its obligations under, or to terminate, cancel, quit or surrender this Guaranty. Without 5957 limiting the generality of the foregoing, it is agreed that the occurrence of any one or more of the 5958 following shall not affect the liability of the Guarantor hereunder: (a) at any time or from time to time, 5959 without notice to the Guarantor, the time for Contractor's performance of or compliance with any of its 5960 obligations under the Agreement is extended, or such performance or compliance is waived; (b) the 5961 Agreement is modified or amended in any respect; (c) any other indemnification with respect to 5962 Contractor's obligations under the Agreement or any security therefor is released or exchanged in whole 5963 or in part or otherwise dealt with; (d) any assignment of the Agreement is effected which does not 5964 require each RA Member's approval; or (e) any termination or suspension of the Agreement arising by 5965 reason of a default by Contractor.
5966 The Guarantor hereby expressly waives diligence, presentment, demand for payment or 5967 performance, protest and all notices whatsoever, including, but not limited to, notices of non-payment 5968 or non-performance, notices of protest, notices of any breach or default, and notices of acceptance of 5969 this Guaranty. If all or any portion of the obligations guaranteed hereunder are paid or performed, 5970 Guarantor's obligations hereunder shall continue and remain in full force and effect in the event that all 5971 or any part of such payment or performance is avoided or recovered directly or indirectly from each RA 5972 Member as a preference, fraudulent transfer or otherwise, irrespective of (a) any notice of revocation 5973 given by Guarantor or Contractor prior to such avoidance or recovery, or (b) payment in full of any 5974 obligations then outstanding.
196

5975 The Guarantor expressly subordinates and waives its rights to subrogation, reimbursement, 5976 contribution or indemnity with respect to performance by Guarantor of the obligations of Contractor 5977 guaranteed hereby, until each RA Member receives payment or performance in full of all such 5978 obligations.
5979 4. Term. This Guaranty is not limited to any period but shall continue in full force and 5980 effect until all the terms and conditions of the Agreement have been fully performed by Contractor, and 5981 Guarantor shall remain fully responsible under this Guaranty without regard to the acceptance by each 5982 RA Member of any performance bond or other collateral to assure the performance of Contractor's 5983 obligations under the Agreement. Guarantor shall not be released of its obligations hereunder so long 5984 as there is any claim by any RA Member against Contractor arising out of the Agreement based on 5985 Contractor's failure to perform which has not been settled or discharged. 5986 5. No Waivers by Each RA Member. No delay on the part of any RA Member in exercising 5987 any rights under this Guaranty or failure to exercise such rights shall operate as a waiver of such rights. 5988 No notice to or demand on Guarantor shall be a waiver of any obligation of Guarantor or right of any RA 5989 Member to take other or further action without notice or demand. No modification or waiver by any RA 5990 Member of any of the provisions of this Guaranty shall be effective unless it is in writing and signed by 5991 such RA Member and by Guarantor, nor shall any waiver by any RA Member be effective except in the 5992 specific instance or matter for which it is given. 5993 6. Payment of Costs of Enforcing Guaranty. In addition to the amounts guaranteed 5994 under this Guaranty, Guarantor agrees to pay actual attorney's fees and all other costs and expenses, 5995 including staff costs, incurred by each RA Member in enforcing this Guaranty, or in any action or 5996 proceeding arising out of or relating to this Guaranty, including any action instituted to determine the 5997 respective rights and obligations of the parties hereunder. 5998 7. Enforcement. The terms of this Guaranty may be enforced as to any one or more 5999 breaches either separately or cumulatively.
6000 8. Remedies Cumulative. No remedy herein conferred upon or reserved to each RA 6001 Member under this Agreement is intended to be exclusive of any other available remedy or remedies, 6002 but each remedy is cumulative and is in addition to every other remedy given under the Guaranty and 6003 the Agreement or hereinafter existing at law or in equity or by statute. 6004 9. Governing Law; Jurisdiction. This Guaranty is and shall be deemed to be a contract 6005 entered in and pursuant to the laws of the State of California and shall be governed and construed in 6006 accordance with the laws of California without regard to its conflicts of laws rules for all purposes, 6007 including, but not limited to, matters of construction, validity and performance. Guarantor agrees that 6008 any action brought by any RA Member to enforce this Guaranty may be brought in any court of the State 6009 of California and Guarantor consents to personal jurisdiction over it by such courts. Guarantor appoints 6010 the following person as its agent for service of process in California:
6011. 10.
6012 11.
6013 12. Severability. If any portion of this Guaranty is held to be invalid or unenforceable, such 6014 invalidity shall have no effect upon the remaining portions of this Guaranty, which shall be severable 6015 and continue in full force and effect.
6016 13. Amendments. No amendment, change, modification or termination of this Guaranty is 6017 made except upon the written consent of Guarantor and each RA Member. 197

6018 14. Binding on Successors. This Guaranty shall inure to the benefit of each RA Member 6019 and its successors and shall be binding upon Guarantor and its successors, including a successor entity 6020 formed by a merger or consolidation, a transferee of substantially all its assets, and its shareholders in 6021 the event of its dissolution or insolvency. The Guarantor may not assign or delegate the performance of 6022 this Guaranty without the prior written consent of each RA Member in its sole discretion. Any 6023 assignment made without the consent of each RA Member is voidable by each RA Member in its sole 6024 discretion. Together with its request for each RA Member's consent, Guarantor shall pay each RA 6025 Member $10,000 to compensate each RA Member for its reasonable expenses for attorneys' fees, 6026 including fees charged by a private attorney who is not a staff member of the RA Member, and 6027 investigation costs ("assignment expenses") necessary to investigate the suitability of any proposed 6028 assignee, and to review and finalize any documentation required as a condition for approving any 6029 assignment. Each RA Member shall reimburse Guarantor for any portion of the assignment expenses it 6030 does not use for the assignment. If any RA Member incurs assignment expenses greater than $10,000, 6031 then Guarantor shall reimburse such RA Member for the additional expenses within 30 days of such RA 6032 Member's request therefore. Guarantor shall further pay to each RA Member each RA Member's 6033 reimbursement for any attorneys' fees or costs, including investigation costs and fees charged by a 6034 private attorney who is not a staff member of the RA Member, necessary to enjoin the assignment or to 6035 otherwise enforce this provision within 30 days of each RA Member's request therefore ("injunction 6036 costs"). Guarantor's obligation to pay each RA Member assignment expenses and injunction costs will 6037 not exceed $60,000 in the aggregate, excluding any costs that each RA Member may recover under 6038 Applicable Law, but including court costs paid to a prevailing party. 6039 15. No merger, No Conveyance of Assets. Guarantor agrees that it will not consolidate 6040 with or merge into any other corporation where the shareholders of the Guarantor yield control of the 6041 Guarantor, or a majority interest in the Guarantor, to the newly formed corporation, or convey, transfer 6042 or lease all or substantially all its properties and assets to any person, firm, joint venture, corporation 6043 and other entity, unless each RA Member consents thereto in accordance with Section (12) above. 6044 16. Authority. Guarantor represents and warrants that on the date of signing this 6045 Guaranty:
6046 17. (a) The Guarantor has the power, authority and legal right to enter into this Guaranty 6047 and to perform its obligations and undertakings under this Guaranty, and the execution, delivery and 6048 performance of this Guaranty by the Guarantor (i) have been duly authorized by all necessary corporate 6049 and shareholder action on the part of the Guarantor, (ii) have the requisite approval of all federal, state 6050 and local governing bodies having jurisdiction or authority with respect thereto,(iii) do not violate any 6051 judgment, order, law or regulation applicable to the Guarantor; (iv) do not conflict with or constitute a 6052 default under any agreement or instrument to which the Guarantor is a party or by which the Guarantor 6053 or its assets may be bound or affected; and (v) do not violate any provision of the Guarantor's articles or 6054 certificate of incorporation or by-laws.
6055 18. (b) This Guaranty has been duly signed and delivered by the Guarantor and constitutes 6056 the legal, valid and binding obligation of the Guarantor, enforceable against the Guarantor in 6057 accordance with its terms; and
6058 19. (c) There is no pending or, to the knowledge of the Guarantor, threatened actions 6059 or proceedings before any court or administrative agency that would have a material adverse effect on 6060 the financial condition of the Guarantor, or the ability of the Guarantor to perform its obligations or 6061 undertakings under this Guaranty.
198

6062 20. Counterparts. This Guaranty may be signed in any number of counterparts, some of 6063 which may not bear the signatures of all parties to this Agreement. When signed and delivered, each 6064 counterpart is deemed to be an original and all of counterparts, taken together, will constitute one and 6065 the same instrument; provided, however, that in pleading or proving this Guaranty, it will not be 6066 necessary to produce more than one copy (or sets of copies) bearing the signature of the Guarantor. 6067 21. Headings. The Section headings appearing herein are for convenience only and will not 6068 govern, limit, modify or in any manner affect the scope, meaning or intent of the provisions of this 6069 Guaranty.
6070 22. Notices. Notice shall be given in writing, deposited in the U.S. mail, registered or 6071 certified, first class postage prepaid, addressed as follows:
6072 To each RA Member:
6073
6074
6075
6076
6077 To Guarantor:
6078
With a copy to each RA Member's Attorney at the same address. 6079 The parties may change the address to which notice is to be sent by giving the other party notice 6080 of the change as provided in this Section.
6081 23. Events of Default. Each of the following will constitute a Default under this Agreement:
6082 (a) Failure to Fulfill Payment of Guaranty. Guarantor fails to fulfill full and timely payment of 6083 any guaranty under this Guaranty, including Section (1), and its failure continues for 5 days after written 6084 notice has been given to the Guarantor by an RA Member; 6085 (b) Breach of Guaranty. The Guarantor fails to observe and perform any covenant, condition or 6086 agreement of this Guaranty or engages in any acts prohibited under this Agreement, other than any 6087 failures or prohibitions listed explicitly in this Section, and its failure continues for more than 30 days 6088 after Notice has been given to the Guarantor by an RA Member; 6089 (c) Failure to Give Notice of Proposed Assignment, etc. The Guarantor fails to give each RA 6090 Member notice in accordance with Section (12) or (13) within 10 days of the first to occur of 6091 (i) Contractor or any affiliate issuing a press release as to any proposed assignment (within the 6092 meaning of Section (12)), or consolidation, merger, conveyance, transfer or lease described in Section 6093 (13) or
6094 (ii) the filing with the Securities and Exchange Commission of a Form 8-K or other filing with 6095 respect to a memorandum of intent or an agreement and plan therefore (paragraphs (i) and (ii) together 6096 defined as, "Change Notice")
199

6097 (d) Consolidation, Merger, Conveyance of Assets. This Guaranty is assigned in violation of 6098 Section (12) or the Guarantor consolidates, merges or coveys, transfers or leases assets in violation of 6099 Section (13) despite any RA Member Council or RA Member Board action after Change Notice in 6100 preceding paragraph (c) withholding or denying such RA Member's consent, and on or before 15 days 6101 thereafter, Guarantor does not provide each RA Member with a substitute Guarantor satisfactory to 6102 each RA Member in each RA Member's sole discretion; 6103 (e) Bankruptcy, Insolvency, Liquidation. Guarantor files a voluntary claim for debt relief under 6104 any applicable bankruptcy, insolvency, debtor relief, or other similar law now or hereafter in effect, or 6105 will consent to the appointment of or taking of possession by a receiver, liquidator, assignee, trustee, 6106 custodian, administrator (or similar official) of Guarantor for any substantial part of Guarantor's 6107 operating assets or any substantial part of Guarantor's property, or will make any general assignment 6108 for the benefit of Guarantor's creditors, or will fail generally to pay Guarantor's debts as they become 6109 due or will take any action in furtherance of any of the foregoing. 6110 A court having jurisdiction enters a decree or order for relief in respect of the Agreement, in any 6111 involuntary case brought under any bankruptcy, insolvency, debtor relief, or similar law now or 6112 hereafter in effect, or Guarantor consents to or fails to oppose any proceeding, or any said court having 6113 jurisdiction enters a decree or order appointing a receiver, liquidator, assignee, custodian, trustee, 6114 sequestrator (or similar official) of the Guarantor or for any substantial part of the Guarantor's 6115 operating equipment or assets, or orders the winding up or liquidation of the affairs of the Guarantor. 6116 (f) Breach of Representations or Warranties. Any representation or warranty of Guarantor is 6117 untrue on the date thereof, or Guarantor knowingly makes, causes to be made or condones the making 6118 of any false entry in its books, accounts, records and reports under this Agreement. 6119 Upon any Default, any RA Member may proceed first and directly against the Guarantor under 6120 this Guaranty without proceeding against or exhausting any other remedies that it may have. The 6121 Guarantor acknowledges that any Default comprises a Default under the Agreement. 6122 24. Entire Agreement. This Guaranty constitutes the entire agreement between the parties 6123 to this Agreement with respect to the transactions contemplated by this Guaranty. Nothing in this 6124 Guaranty is intended to confer on any person other than the Guarantor, each RA Member and their 6125 permitted successors and assign sunder this Agreement any rights or remedies under or because of this 6126 Guaranty.
6127 IN WITNESS WHEREOF, Guarantor has executed this Guaranty on the day and year first above 6128 written.
6129
6130 By:
6131.
6132 By:
6133
200

6134
6135
6136
6137
201

ATTACHMENT K

CONTRACTOR'S ENVIRONMENTALLY PREFERABLE PURCHASING POLICY

6138 Environmentally Preferable Purchasing Policy
6139
6140 Consistent with the company's corporate sustainability platform, Recology Inc. has adopted 6141 environmentally preferable purchasing behaviors, including the implementation of a corporate -wide 6142 green procurement policy for office, breakroom and promotional products. 6143
6144 The program is managed interdepartmentally to ensure procurement activities consider both 6145 environmental and fiscal impacts. Recology's selected vendor provides a "Greener Office" brochure and 6146 committed customer support green team to provide guidance and reporting services related to green 6147 product procurement and utilization.
6148
6149 Quantifiable results of Recology's Environmentally Preferable Purchasing Policy will be reported in 6150 Recology's Annual Report to the RA Members and in external sustainability reporting contexts. 6151 Examples of product criteria are provided below:
6152 o Copy Paper: 100% post -consumer content (PCC) recycled content products, including letter, 6153 ledger and legal -sized varieties.
6154 o Misc. Paper: Minimum 50% post -consumer (PCC) recycled content products, with goal to 6155 achieve 100% recycled content within one (1) year of implementation (filing folders, mailing 6156 envelopes, paper tablets, notebooks, etc.).
6157 o Paper Towels and Bath Tissue: Minimum 50% recycled content products, with goal to achieve 6158 100% recycled content within one (1) year of implementation. 6159 o Janitorial: Purchase green -certified, natural cleaners and detergents whenever applicable. 6160 o Toner and Electronic Recycling: Company -wide participation in vendor recycling programs for 6161 printer and toner cartridges, household batteries, and electronics. 6162 o Program Development: Continue to pursue procurement of additional environmentally 6163 preferable, alternative products as fiscal and sustainability program contexts allow. 6164
202

6165
6166
6167
6168

ATTACHMENT L
COUNTY CODE TITLE 15, CHAPTER 15.01, ARTICLE 3, SECTION 15.01.040 SOLID WASTE COLLECTION 203

6169
6170
6171
6172
204

ATTACHMENT M

CORPORATE SECRETARY'S CERTIFICATE

6173 SECRETARY'S CERTIFICATE
6174
6175 The undersigned hereby certifies that he is the Corporate Secretary of Recology South Valley, a 6176 California corporation (the "Corporation"), that he is authorized to execute and deliver this Secretary's 6177 Certificate in the name of and on behalf of the Corporation, that the following resolutions have been 6178 duly adopted by the unanimous written consent of the duly elected Board of Directors of the 6179 Corporation, and that such resolutions have not been amended, modified or rescinded and are in full 6180 force and effect as of the date hereof:
6181
6182 "RESOLVED, that the execution, delivery and performance by the Corporation of the Franchise 6183 Agreement between Hollister, San Juan Bautista and the County of San Benito, Respectively, and 6184 Recology South Valley d/b/a Recology San Benito County for Recyclables, Organics and Solid 6185 Waste Collection Services, dated as of November 1, 2018 (the "Franchise Agreement"), be, and 6186 it hereby is, ratified, confirmed and approved;
6187
6188 "RESOLVED, that Michael J. Sangiacomo or any other officer of the Corporation be, and each of 6189 them hereby is, authorized and directed, in the name and on behalf of the Corporation, to 6190 execute and deliver the Franchise Agreement in substantially the form presented to the Board, 6191 with such changes thereto as the officer executing the same may approve, the execution thereof 6192 by such officer to be conclusive evidence of such approval." 6193
6194 Executed this day of , 2018.
6195
6196
6197
6198
6199 Cary Chen
6200 Corporate Secretary
6201
6202
6203
6204
6205
205

Id
26-391
26-390
Request Date
06/30/2026
02:45:40 PM
06/28/2026
12:00:00 AM
Requester Name
Nicolas Burlinson
Mark Zurada Esq.

Original Request Text
I am trying to compile a complete list of active housing developers in California. I am requesting a bulk export of all building permit records for residential new construction submitted to the City of Hollister from January 1, 2017, through the present date. Ideally, I would love to receive this in CSV or Excel format. The specific fields I am hoping to include are: Permit number and application date Property address and APN Permit type / subtype (e.g., single-family, multifamily, apartment) Number of dwelling units Applicant name and contact information Housing Developer name or the General Contractor name and contact information Permit status and issuance date This data will be used exclusively for non-commercial academic research aimed at better understanding housing production and developer activity in California.

I appreciate any help you are able to provide me with. If any of the requested fields are unavailable or require additional review, please don't hesitate to reach out.

Records requested: Please send the final and compiled bid tabulation (bid tally), including all quantities and unit pricing for each bidder, for 'GLP LIFT STATION UPGRADE PROJECT' that was submitted on 05/30/2019. I believe the project number is '1050319-0102', but I could be mistaken. If so, please use the project name and date to lookup the responsive documents. We specifically request the line -item bid tabulation showing each material, quantity, unit, and unit price for every bidder. If no such line -item tally was created, please provide the full bid submissions from each contractor. A grand total sheet alone is not sufficient to satisfy this request unless it was a lump sum bid. Below is an example of the format we are looking for that the engineer usually creates at the completion of the bid: BIDDER 1 BIDDER 2 Item # Material Quantity Unit UNIT PRICE TOTAL UNIT PRICE TOTAL 1 ... ... ... ... ... ... ...

GRAND TOTAL GRAND TOTAL Common law access / Public interest justification / Fee waivers: My public interest justification is as follows: Bid tabulations obtained through this request are made publicly available at no cost. This ensures that taxpayers, businesses, journalists, and policymakers have free access to procurement data that impacts public funds.

Transparency and accountability: Publicly available bid results help prevent overpricing, bid - rigging, and favoritism in public contracts. Support for small businesses: Many firms, especially small and minority -owned businesses, rely on bid history to compete fairly in government contracting. Cost savings for taxpayers: Open access to bid tabulations promotes competition, leading to more cost-effective government spending. Attestations: I am a citizen of the United States and affirm my full name and contact information is true and correct. I have not been convicted of any indictable offense under the laws of any state whatsoever nor the United States. I, or another person, will use the requested government records for a commercial purpose; however, the responsive records themselves will be posted online and made available to the public free of charge. I am not seeking records in connection with a legal proceeding.

Compliance Matters: Should you need it, my mailing address is 66 Main St #55, Farmingdale, NJ 07727, and my phone number is (732) 444-7051. For any compliance matters or other questions *not related* to the responsive record, please email our general counsel at legal[at]govrecordrequest.com. Please do not send responsive records to that address. Thank �yniit VriurcfaithftilIv �Aark 7tirariaFcn
Requester Company
Public Policy Institute
of California

26-389
26-388
26-387
26-386
26-385
26-384
06/30/2026
01:07:15 PM
06/30/2026
10:45:05 AM
06/30/2026
10:17:31 AM
06/30/2026
06:27:49 AM
06/29/2026
12:22:03 PM
06/29/2026
07:44:02 AM
Piera Molin
Woo Park
Woo Park
Woo Park
Woo Park
I am reaching out to see if City of Hollister operates any sewer, streetlights / traffic signals, storm, water, fiber, electric infrastructure around the attached project boundary? If yes, can you please provide utility maps with a legend and as-builts (plan & profile drawings) of assets in this area of Hollister in San Benito County, California? This request is being made as part of site due diligence research for an upcoming project. This project is located in Hollister, California, along Airline Highway (State Route 25) in the commercial corridor near the intersection with San Benito Street. Thank you! Brandon Beck For internal reference only: [[REF-CG- 8MRRR6-3MUO2W]] [[REF-CG-8MRRR6-5OBMYN]] [[REF-CG-8MRRR6-2903HQ]] [[REF- CG-8MRRR6-KHYXTA]] [[REF-CG-8MRRR6-3NJ5GN]] [[REF-CG-8MRRR6-DZFZNH]] [[REF-CG-8MRRR6-FVS3H3]] [[REF-CG-8MRRR6-JBYNRQ]] [[REF-CG-8MRRR6- PRMRVJ]] [[REF-CG-8MRRR6-I2EWUS]] [[REF-CG-8MRRR6-BKWDJS]] CivilGrid
We request all records, including executed contracts, purchase orders, invoices, and solicitation/RFP documents for products or services purchased from School Asset Manager, Collaborative Student Transportation, Prismatic Services Inc, Lead Public Schools, buildEd, and Transpar Group, covering the past three years to present. Spreadsheet exports preferred; PDF, Word, or standard ERP/finance reports also work. This is a commercial research request, and we're happy to narrow or clarify the scope to ease fulfillment.

THIS REQUEST IS DIRECTED TO PUBLIC SCHOOL OF Hollister CA San Benito County We request all records, including executed contracts, purchase orders, invoices, and solicitation/RFP documents for products or services purchased from Apptegy, Finalsite, ParentSquare, SchoolMessenger, and Blackboard Inc, covering the past three years to present.

Spreadsheet exports preferred; PDF, Word, or standard ERP/finance reports also work. This is a commercial research request, and we're happy to narrow or clarify the scope to ease fulfillment.

We request all records, including executed contracts, purchase orders, invoices, and solicitation/RFP documents for products or services purchased from ESS/ESI, Kokua Education, Scoot Education, Zed Educate, and BuildEd, covering the past three years to present. Spreadsheet exports preferred; PDF, Word, or standard ERP/finance reports also work. This is a commercial research request, and we're happy to narrow or clarify the scope to ease fulfillment.

We request all records, including executed contracts, purchase orders, invoices, and solicitation/RFP documents for products or services purchased from CDW-G, AG Parts, K-12 Tech, and Vivacity Tech, covering the past three years to present. Spreadsheet exports preferred; PDF, Word, or standard ERP/finance reports also work. This is a commercial research request, and we're happy to narrow or clarify the scope to ease fulfillment.

Timothy Von Urff Requesting the certificate of occupancy. Permit #20191105 Date issued 8/8/2019. 930 Sunset Dr. Building #2
The data branch
The data branch
The data branch
The data branch
Hazel Hawkins
Memorial Hospital

26-383
06/29/2026 'Woo Park
04:08:48 AM
26-382 06/28/2026
11:12:10 PM
26-381 06/27/2026
02:34:47 PM
26-380 06/26/2026
12:15:45 PM
David Mendoza
Chavez
alyssa leids
Sarah Jackson
This request is directed to Hollister School District We request all records, including executed 'The data branch contracts, purchase orders, invoices, and solicitation/RFP documents for products or services purchased from Verkada, Triton Sensors, Soter Tech, Motorola, IPVideo Corporation, and Vocabulary.com, covering the past three years to present. Spreadsheet exports preferred; PDF, Word, or standard ERP/finance reports also work. This is a commercial research request, and we're happy to narrow or clarify the scope to ease fulfillment.

Please provide all City/County records for the property located at 222 5th Street Hollister, CA. DMDesigned My intention is to find out what is recorded with the City/County for what existed in the commercial units. (located in DMU zone.) Unpermitted work was recently done and we are asked to revert and demo things back to original conditions. WE want to know what has been recorded as existent. Please provide any plans, engineered drawings, permits to help us understand what the existing layouts where like before.

Hello, Hope you are well. Under the California Open Records or Freedom of Information act, I am requesting the arrest report, 911 call audio, all bodyworn camera footage and dashcam footage of the primary and secondary arresting officer. Also any interview room, security, surveillance, or investigation footage that may exist related to the incident. The case details are as follows: Arrestee Name : Edgardo Alvarado; Yuliza Dominguez Alvarado Date of Arrest/Incident: May 28, 2024 Charges involved: Edgardo Alvarado: Delaying and obstructing an officer; Refusing to identify himself. Yuliza Dominguez Alvarado: Felony assault on an officer; Battery on an officer; Resisting arrest. It would be great to receive the records over any digital platforms via email, dropbox, sharepoint, or a similar platform. If this case is not closed, I kindly ask that you please respond to this request with the responsive records until after they are legally releasable. Please let me know if there are any fees associated with the request before proceeding. This request is not being made for commercial use or as part of any legal proceeding. Thank you for your time and assistance. Best Regards, Alyssa Leids 1635 S Colorado Blvd Apt 302, Denver, CO 80222 (303) 555 7419
To whom it may concern: We are completing a Phase I Environmental Assessment for the property at 1960, 1970, 1980, 1990 Memorial Drive, Hollister, CA 95023. Please accept this letter as our formal request for any of the following information: Building Department • Any open Building Department violations • Any open Building Permits • Any condemnation plans/notices • Copy of original Certificate of Occupancy (as available) • Copy of most recent Building Department inspection report (as applicable) Please provide any information responsive to this request to the undersigned. In advance, we thank you for your assistance. Please do not hesitate to contact the undersigned with any questions or comments.

26-379
26-378
06/26/2026
12:11:57 PM
06/23/2026
04:01:02 PM
26-377 06/22/2026
02:28:58 PM
26-376 06/22/2026
02:22:26 PM
26-375 06/22/2026
01:45:42 PI
Sarah Jackson
Jojo Mathew
Chris
Chris
To whom it may concern: We are completing a Phase I Environmental Assessment for the property at 1960, 1970, 1980, 1990 Memorial Drive, Hollister, CA 95023. Please accept this letter as our formal request for any of the following information: Fire Department • Aboveground or underground storage tanks • Hazardous materials use, storage or incidents • Any open Fire Department violations • Copy of most recent Fire Department inspection report (as applicable) Please provide any information responsive to this request to the undersigned. In advance, we thank you for your assistance. Please do not hesitate to contact the undersigned with any questions or comments.

Subject: Record Request: 2021 Building Permit / Certificate of Occupancy — 1360 Chariot Rd Dear Building Division Team, I hope this email finds you well. I am the homeowner of 1360 Chariot Rd, Hollister, CA 95023. I am currently working with my insurance provider on a mandatory policy restructure for renewal and compliance purposes, and they require formal verification of our home's building materials. Because our home was constructed in 2021, could your office please locate and email me a digital copy (PDF) of the original finalized building permit or the Certificate of Occupancy? Specifically, the underwriting department needs to verify the structural roof classification (Class A concrete tile) and fire mitigation systems that were approved during the original 2021 build. Property Details for Reference:

Address: 1360 Chariot Rd, Hollister, CA 95023 Year Built: 2021 Owners: Jojo Mathew & Sindhu Sebastian Thank you very much for your time and prompt assistance with this public records request. Please let me know if you need any additional details to locate the file.

Sincerely, Jojo Mathew & Sindhu Sebastian 1360 Chariot Rd, Hollister, CA 95023 707-816- 6650 Thank you, Respectfully,
Hello I am requesting the total dollars amount collected over the last two years in fees for building permits.

Hello It is my understanding that we have contracted out our building inspection service to 4 leaf. I would like to receive info on how much city of Hollister has been billed by 4 leaf for the last two years. Thank you Christina
Jerry & Christina All permits related to 1728 Jacaranda Cir, Hollister CA 95023 Gutierrez
Creative labels
Creative labels
Compass

26-374
06/17/2026
12:00:00 AM
Adam Herbets
Pursuant to the California Public Records Act (CPRA), I would like to request the following public records which are under your control: (1) Copies of any formal or informal agreements between the city and The Lew Edwards Group. (2) Copies all billings related to The Lew Edwards Group and/or its principal employees (Catherine Lew or Lloyd Edwards). Please interpret this request liberally to include, but not be limited to... invoices, billing statements, expense reimbursements. (3) Copies of any emails between city employees and The Lew Edwards Group. If your search finds a substantial or extreme number of emails, please let me know in advance so that I may contemplate the possibility of narrowing my request. The Lew Edwards Group is a political consulting firm that lists your agency as a client on its website: lewedwardsgroup.com The requestor is a journalist who works for a nonprofit organization interested in the information contained in these public records. These records are in the public interest and for public benefit, not for commercial benefit. For these reasons, the requestor is asking for an expedited response and a waiver of any fees. The requestor is exercising his preference to not use an online form or database to file this request. The requestor asks for this request to stand on its own; for the request to not be "lumped in" with any other records request made by the same requestor. The requested records in this case are in the public interest. The public is interested in receiving answers to questions related to the conduct of government employees to whom their taxpayer money is entrusted. The public is interested in a transparent government in which public records requests are handled in an appropriate manner. The requestor would prefer for the records to be sent in an electronic format, if possible. Please inform the requestor if any portions of information contained in these records must be redacted. If any part of this request is denied, please respond with all applicable statutes that you believe would disqualify the records from being made public.

Please identify any withheld records with reasonable specificity, as required by law. If applicable, please inform me of any appeal procedures that would be made available to me by law. Unless otherwise required by a court or agency of competent jurisdiction, please do not destroy or give up custody of any records described in this request until the period for an appeal has expired. Please acknowledge receipt of this email and respond to this request as soon ac rPacnnahly nnccihlp hi it nn Tatar than 111 riavc ac rani iirpri hv (7Q99 5351

26-373
26-372
06/18/2026
12:00:00 AM
06/22/2026
11:28:22 AM
Mark Zurada Esq.

Christina Gutierrez
Records requested: Please send the final and compiled bid tabulation (bid tally), including all quantities and unit pricing for each bidder, for 'Central Avenue Traffic Calming Project' that was submitted on 03/10/2021. I believe the project number is 'C2004', but I could be mistaken. If so, please use the project name and date to lookup the responsive documents. We specifically request the line -item bid tabulation showing each material, quantity, unit, and unit price for every bidder. If no such line -item tally was created, please provide the full bid submissions from each contractor. A grand total sheet alone is not sufficient to satisfy this request unless it was a lump sum bid. Below is an example of the format we are looking for that the engineer usually creates at the completion of the bid: BIDDER 1 BIDDER 2 Item # Material Quantity Unit UNIT PRICE TOTAL UNIT PRICE TOTAL 1 . .. . .. . .. . . . . .. . .. . .. GRAND TOTAL GRAND TOTAL Common law access / Public interest justification / Fee waivers: My public interest justification is as follows: Bid tabulations obtained through this request are made publicly available at no cost. This ensures that taxpayers, businesses, journalists, and policymakers have free access to procurement data that impacts public funds. Transparency and accountability: Publicly available bid results help prevent overpricing, bid -rigging, and favoritism in public contracts. Support for small businesses: Many firms, especially small and minority -owned businesses, rely on bid history to compete fairly in government contracting.

Cost savings for taxpayers: Open access to bid tabulations promotes competition, leading to more cost-effective government spending. Attestations: I am a citizen of the United States and affirm my full name and contact information is true and correct. I have not been convicted of any indictable offense under the laws of any state whatsoever nor the United States. I, or another person, will use the requested government records for a commercial purpose; however, the responsive records themselves will be posted online and made available to the public free of charge. I am not seeking records in connection with a legal proceeding.

Compliance Matters: Should you need it, my mailing address is 66 Main St #55, Farmingdale, NJ 07727, and my phone number is (732) 444-7051. For any compliance matters or other questions *not related* to the responsive record, please email our general counsel at legal[at]govrecordrequest.com. Please do not send responsive records to that address. Thank vni it Yni irc faithfi dlv Mark 7i irarla Pcn
I am a realtor and I am looking for any records pertaining to 173 Locust Ave, Hollister CA 95023. Permits or anything pertaining to building at the property.

Compass

26-371
26-370
06/22/2026
11:04:21 AM
06/22/2026
03:10:54 AM
Leticia Rodriguez
Lisa Chatar
Request for records : 1951 Hermosa Way Holiister, California Good Morning Building Department, Request for Updated Building Records — Property Conversion from 3 Bed/1 Bath to 4 Bed/2 Bath Re Property address: 1951 Hermosa Way Hollister, CA 95023 My name is Leticia Rodriguez with eXp Realty, and I am representing the seller, Shunliang Wang of Solotodo LLC. My seller purchased the property in early 2025 and has since completed a permitted conversion of the home from a 3 -bedroom, 1 -bath residence to a 4 -bedroom, 2 -bath residence. We are currently in contract to sell the property, and the buyer is requesting updated building records reflecting the completed and permitted conversion. records showing added bedroom and bath were permitted and had a final inspection final inspection June 1, 2026 any relatable documents to the conversion documents showing final 4/2 To assist with your review, I have attached the permit card as well as a Third -Party Authorization allowing me to communicate with your department on the seller's behalf. Mr. Wang has also been copied on this email for reference. Given our contractual timelines, we would greatly appreciate any assistance you can provide in obtaining the updated records or guidance on the next steps needed to secure them. Your help is sincerely appreciated, as we are working diligently to ensure all documentation is provided to the buyer in a timely manner. Thank you in advance for your time, assistance, and consideration. Please let me know if any additional information or documentation is required. Kind regards, Leticia Rodriguez eXp Realty of Northern California On behalf of Shunliang Wang, Solotodo
SmartProcure is submitting a public records request to San Benito County Fire Department for any and all purchasing records from 10/23/2025 to current. The request is limited to readily available records without physically copying, scanning, or printing paper documents. Any editable electronic document is acceptable. The specific information requested from your record -keeping system is: Purchase order number. If purchase orders are not used a comparable substitute is acceptable, i.e., invoice, encumbrance, or check number Purchase date Line item details (Detailed description of the purchase) Line item quantity Line item price Vendor ID number, name, address, contact person and their email address If applicable, please include any available department or school identifier such as a location code, organization code, or function code, ship code to help us distinguish records within a consolidated file for the City, County, Township, or School District If you would like to let me know what type of financial software you use, I may have report samples that help to determine how, or if, you are able to respond. As an added security and privacy measure, there will be a unique upload link for any new requests moving forward, including this one. We appreciate your assistance towards this request. You may also attach the information to this email. https://upload.smartprocure.com/?id=c2RgPWEyYIZQMDAwM DAxMzV4NFIBQSZzdD1 DQSZv cmc9U2FuQmVuaXRvQ291 bnR5RmIyZURIcGFydG1 IbnQmb3JnaWQ9MjgxNzAw TExp Realty,
Foreclosure Lead
SmartProcure

26-369
26-368
06/19/2026
12:21:26 PM
06/19/2026
12:15:13 PM
26-367 06/17/2026
02:00:38 PM
Isaiah Joseph
Garcia -Torres
Isaiah Joseph
Garcia -Torres

ROSIE SIX
Hello, I'm currently living at the listed address and would like to request the documents approved in the planning process construction for 375 Tanoak Street Hollister CA 95023.

Specifically the approved lot -specific grading plan, as -built drawings, Civil Improvement Plans, Storm Drain Improvement Plans, Utility Plans, As -Built Improvement Plans & Final Improvement Drawings. Purposes for these documents include avoiding conflicts when constructing a dog -run within the backyard of this residency & other future plans that are undetermined, Thankyou.

I'm currently living at the listed address and would like to request the site plans that were developed during the planning process of the construction. Specifically the approved grading and drainage plan alongside the Civil Improvement Plans, Storm Drain Improvement Plans, Utility Plans, As -Built Improvement Plans & Final Improvement Drawings for 375 Tanoak Street, Hollister, CA 95023. Purposes for these documents include working around these underground pipes when constructing a dog -run to avoid any conflicts of planning, thank you.

INCIDENT REPORT REQUEST DUE TO PROPERTY DAMAGE DATE: 12-21-2025 LOCATION: CIO GRAF & SAN JUAN RD. CAR VS. POLE PG&E EQUIPMENT CASE# 25- 2766 REF#: PM 35706821 CC
N/A
N/A
PG&E

26-366
06/16/2026
12:00:00 AM
Mark Zurada Esq.

Records requested: Please send the final and compiled bid tabulation (bid tally), including all quantities and unit pricing for each bidder, for 'Ladd Lane & Southside Rd Traffic Calming Improvement Project' that was submitted on 04/07/2021. I believe the project number is 'C2006', but I could be mistaken. If so, please use the project name and date to lookup the responsive documents. We specifically request the line -item bid tabulation showing each material, quantity, unit, and unit price for every bidder. If no such line -item tally was created, please provide the full bid submissions from each contractor. A grand total sheet alone is not sufficient to satisfy this request unless it was a lump sum bid. Below is an example of the format we are looking for that the engineer usually creates at the completion of the bid:

BIDDER 1 BIDDER 2 Item # Material Quantity Unit UNIT PRICE TOTAL UNIT PRICE TOTAL 1 ... ... ... ... ... ... ... GRAND TOTAL GRAND TOTAL Common law access / Public interest justification / Fee waivers: My public interest justification is as follows: Bid tabulations obtained through this request are made publicly available at no cost. This ensures that taxpayers, businesses, journalists, and policymakers have free access to procurement data that impacts public funds. Transparency and accountability: Publicly available bid results help prevent overpricing, bid -rigging, and favoritism in public contracts. Support for small businesses: Many firms, especially small and minority -owned businesses, rely on bid history to compete fairly in government contracting. Cost savings for taxpayers: Open access to bid tabulations promotes competition, leading to more cost-effective government spending.

Attestations: I am a citizen of the United States and affirm my full name and contact information is true and correct. I have not been convicted of any indictable offense under the laws of any state whatsoever nor the United States. I, or another person, will use the requested government records for a commercial purpose; however, the responsive records themselves will be posted online and made available to the public free of charge. I am not seeking records in connection with a legal proceeding. Compliance Matters: Should you need it, my mailing address is 66 Main St #55, Farmingdale, NJ 07727, and my phone number is (732) 444-7051. For any compliance matters or other questions *not related* to the responsive record, please email our general counsel at legal[at]govrecordrequest.com. Please rin nntcanri rpcnnncivP rarnrric tnthat arlriracc Thank vni Yni irc faithfully Mark 7i irarla

26-365 06/16/2026
10:54:07 PM
26-364 06/16/2026
:23:11 A
26-363 06/16/2026
09:49:08 AM
26-362 06/16/2026
12:00:00 AM
26-361 06/16/2026
05:29:32 AM
26-360 06/15/2026
03:36:00 PM
Nathan Garcia
Nga Martinez
Woo Park
Rqzuel Riopel
Michael A. Ayele
(a.k.a) W
Carlos Espejo
To Whom It May Concern, I am requesting access to public records maintained by your agency relating to outstanding, uncashed, stale -dated, voided, canceled, or otherwise unclaimed payments. Specifically, I request any spreadsheet, database, report, ledger, or electronic record containing: • Payee Name • Business Name (if applicable) • Check Number • Check Amount • Check Issue Date • Last Known Address • Department Issuing Payment • Current Status • Any Claim or Reference Number This request includes records of outstanding checks, stale -dated checks, canceled checks with remaining obligations to the payee, unclaimed refunds, unclaimed deposits, unapplied credits, and any other funds currently owed to individuals or businesses. Please include records relating to payroll checks, accounts payable checks, vendor payments, customer refunds, utility refunds, deposits, credits, reimbursements, and any other funds owed to individuals or businesses that have not been claimed or negotiated. I request that responsive records be provided in Excel (.xlsx), CSV, or another machine- readable electronic format whenever possible. If any records are withheld, please identify the basis for withholding them and release all reasonably segregable portions of responsive records. I am asking for any records within the last 3 years. Thank you for your time and assistance. I look forward to your response.

I am requesting for a permit history for my property with APN 990-065-861-000.

We request all records, including executed contracts, purchase orders, invoices, and solicitation/RFP documents for products or services purchased from CDW Government, Xerox, MGT Impact Solutions (MGT Consulting), as well as College, and Career Readiness from Lead Public Schools, covering the past three years to present. Spreadsheet exports preferred; PDF, Word, or standard ERP/finance reports also work. This is a commercial research request, and we're happy to narrow or clarify the scope to ease fulfillment.

Requesting report ending in #2651 for incident at 6110 Southside road Requesting the square footage of 71 Rustic St, Hollister, CA 95023. Please provide the square footage of the house itself. Thank you
Liberty Reclaim
The data branch
Central Whole Sale
Nursery
Association for the
Advancement of Civil
Liberties (AACL)
The Residential
Collective

26-359
26-358
26-357
06/14/2026
12:00:00 AM
06/15/2026
12:21:00 PM
06/15/2026
12:00:00 AM
Mark Zurada
Piera Molin
Noel Provost
Records requested: Please send the final and compiled bid tabulation (bid tally), including all quantities and unit pricing for each bidder, for 'C2405 Vactor Truck Dump Station Project' that was submitted on 06/10/2026. I believe the project number is 'C2405', but I could be mistaken.

If so, please use the project name and date to lookup the responsive documents. We specifically request the line -item bid tabulation showing each material, quantity, unit, and unit price for every bidder. If no such line -item tally was created, please provide the full bid submissions from each contractor. A grand total sheet alone is not sufficient to satisfy this request unless it was a lump sum bid. Below is an example of the format we are looking for that the engineer usually creates at the completion of the bid: BIDDER 1 BIDDER 2 Item # Material Quantity Unit UNIT PRICE TOTAL UNIT PRICE TOTAL 1 ... ... ... ... ... ... ...

GRAND TOTAL GRAND TOTAL Common law access / Public interest justification / Fee waivers: My public interest justification is as follows: Bid tabulations obtained through this request are made publicly available at no cost. This ensures that taxpayers, businesses, journalists, and policymakers have free access to procurement data that impacts public funds.

Transparency and accountability: Publicly available bid results help prevent overpricing, bid - rigging, and favoritism in public contracts. Support for small businesses: Many firms, especially small and minority -owned businesses, rely on bid history to compete fairly in government contracting. Cost savings for taxpayers: Open access to bid tabulations promotes competition, leading to more cost-effective government spending. Attestations: I am a citizen of the United States and affirm my full name and contact information is true and correct. I have not been convicted of any indictable offense under the laws of any state whatsoever nor the United States. I, or another person, will use the requested government records for a commercial purpose; however, the responsive records themselves will be posted online and made available to the public free of charge. I am not seeking records in connection with a legal proceeding.

Compliance Matters: Should you need it, my mailing address is 66 Main St #55, Farmingdale, NJ 07727, and my phone number is (732) 444-7051. For any compliance matters or other questions *not related* to the responsive record, please email our general counsel at legal[at]govrecordrequest.com. Please do not send responsive records to that address. Thank vni it Yni irc faithf llv Mark 7t iraria Fcri
Hello, I am reaching out to see if City of Hollister operates any fiber infrastructure around the attached project boundary? If yes, can you please provide utility maps with a legend of assets in this area of Hollister, California? This request is being made as part of site due diligence research for an upcoming project. This project is located in a residential neighborhood in Hollister, California, bounded generally by C Street to the north, Powell Street to the east, River Parkway Road to the southeast, and Line Street to the west. Thank you! --- Natalie Falls Utility Research Coordinator (415) 704-6907 [email protected] 785 Market St. #500 San Francisco, CA 94103 CivilGrid For internal reference only: [[REF-CG-SCNQGY- C7YQF 1 ]]
I would like a complete copy of the investigative audit that Jim Voge wrote on the Hollister Police Department between the dates of March 2025 and May 2026. Jim Voge 805-801-8245 ICivilGrid

26-356
26-355
26-354
26-353
26-352
06/15/2026
09:09:51 AM
06/13/2026
08:20:08 AM
06/11/2026
10:03:47 PM
Woo Park
SBS-759 LLC
R Mestor
We request all records, including executed contracts, purchase orders, invoices, and solicitation/RFP documents for products or services purchased from SHI, Blackboard Inc, Finalsite, FMX, Raptor Technologies, E -Rate Consulting, CSM Consulting, and Funds for Learning, covering the past three years to present. Spreadsheet exports preferred; PDF, Word, or standard ERP/finance reports also work. This is a commercial research request, and we're happy to narrow or clarify the scope to ease fulfillment.

Historical Building, Environmental, and UST Records Request — 759 San Benito Street Good Morning, We are the new owners of this property and are seeking historical information regarding the site's development, environmental conditions, and regulatory compliance. We respectfully request a search of all available records relating to the property located at: 759 San Benito Street Hollister, CA 95023 APN: 054-020-009-000 To ensure a comprehensive search, please review all records associated with the property address and APN listed above, including any archived, closed, superseded, or historical files maintained by your department.

Specifically, we request copies of, or access to, any records in your possession related to the following: 1. Historical Building Records Building permits, permit applications, and inspection records. Original blueprints, site plans, plot maps, architectural drawings, and construction documents. Certificates of Occupancy and records of additions, remodels, tenant improvements, or structural modifications. Electrical, plumbing, mechanical, grading, and demolition permits. Historical code enforcement, compliance, or violation records. 2.

Underground Storage Tank (UST) Records UST permits, registrations, installation records, closure permits, removal records, monitoring reports, and correspondence. Documentation regarding fuel tanks, waste oil tanks, hydraulic lift systems, or any other underground storage systems previously located on the property. Tank closure reports, soil sampling results, and regulatory approvals associated with tank removal or abandonment. 3. Environmental Site Assessment (ESA) and Environmental Records Phase I, Phase II, and Phase II I Environmental Site Assessments. Environmental investigations, remediation reports, corrective action plans, soil or groundwater sampling results, contamination records, and cleanup documentation. Hazardous materials records, environmental compliance files, and related agency correspondence. Notices of violation, enforcement actions, or environmental health records associated with the property. If any responsive records exist only in physical archives, microfilm, ledger books, card files, off -site storage, or other non -digitized formats, please advise us of the procedures and any applicable fees required to review or obtain copies of those records. If records are maintained by another department or agency, please forward this request to the appropriate office or advise us where the records may be obtained. If any nQL#i1_f,1f_fhisseaupsk_iq..rlanipr....nQ2cao.Ca1.[LdP_.an(,riften_exp 2t1L.Lr1 alhp_sperific.

Month of May 2026 police body cam footage.
06/11/2026
03:51:58 PM
06/11/2026
10:10:49 AM
Noe Magana

GABRIELA
Rodriguez
Hello, This is a request for a copy of a recently completed audit of the police department. I po
ssession the city isin of this oublic record. Thank you, stolen vehicle recovery report incident date 05/03/2026 The data branch
SBS-759 LLC
BenitoLink

26-351 06/10/2026
12:19:03 PM
26-350 06/09/2026
03:03:48 PM
26-349 06/09/2026
12:00:00 AM
26-348 06/09/2026
02:19:33 PM
Facundo Parra
Enrique Madrigal
Hello, I am reaching out because I would like to know if the City of Hollister (San Benito County), CA, issues building permits for residential construction. Also, I wanted to confirm that you enforce the state building codes. If you do, I would like to know if an ice and water shield and drip edge is required for residential roofing. Secondly, could you please provide a copy of your design criteria table? If possible, I would appreciate it in the Table R301 format I would like to submit a request for any publicly available information regarding a series of parcels (Property) located in Hollister, CA. Specifically, I would like information regarding any environmental issues, mitigation measures, hazardous materials, fires, or spills identified for the Property. The parcels were obtained from the District Viewer GIS. The Property is identified as Assessor's Parcel Numbers (APN) 256-500-530 to 256-500-540, 256-500-570, 256-500-080 to 256-500-510, 257-500-080 to 257-500-220, 257-500-240 to 257-500-520, 257-900-420 to 257- 900-450, and 257-500-550, and 257-500-580. Thank you!
Oneclickcode
ENGEO
Lexis Nexis
Brenda Gutierrez
26-347 06/09/2026
07:05:56 AM
26-346 06/08/2026
03:47:58 PM
Danielle
Leticia Rodriguez
Request for fire report for inciden
at 1760 Airline Hwy Suite C.

LEXIS NEXIS
Plaintiff/Our Client: Karla Jenkins Date of Accident: 05/23/2026 at 9:45 pm Location: S/B CA - 25 in Hollister, CA Defendant: Unknown
ATTN: Fire Records Good morning, The Claims Center, LLC is the third -party claims administrator retained by AT&T to research and recover claims for damage to property. I'm seeking information regarding a fire response to an incident/accident in which our client's property sustained damage. The report# is unknown, of responding to a power pole down(AT&T lines attached) near 1580 Sunnyslope Rd//Highland Dr. If able to check for a possible report of responding to this from 1/13-1/17/2026, it would be appreciated, thank you.

Law Offices of Larry H
Parker
The Claims Center for
AT&T
Request for Permit and Final Inspection Records — 1951 Hermosa Way, Hollister, CA Dear Building Department Staff, I am a licensed real estate agent representing the seller of the property located at: 1951 Hermosa Way Hollister, CA 95023 I am requesting copies of any publicly available records related to permitted improvements completed at this property, including but not limited to: Building permits issued for the conversion or remodel of the residence from a three -bedroom, one -bathroom home to a four -bedroom, two -bathroom home.

Permit applications and approvals. Final inspection sign -offs. Certificate of Occupancy or any equivalent documentation reflecting the approved bedroom and bathroom count. Any public records confirming the property's current permitted configuration. These records are being requested to provide documentation to a prospective buyer regarding the permitted improvements completed at the property. Please advise of any fees associated with obtaining these records and the preferred method of payment. If additional authorization is required, please let me know and I will provide any necessary documentation. Thank you for your assistance. I look forward to your response. Sincerely, Jetty Rodriguez exp Realtie of Northern California DRE number 01786936 Cell phone 831-524-3286 Exp Realty,
Foreclosure Lead

26-345
06/08/2026
01:06:43 PM
26-344 06/08/2026
06:09:35 AM
Michael Rost
Henry Research
I am requesting records showing the City's current use of NextRequest. for public records requests. Please provide any current contract, invoice, purchase order, renewal record, payment record, or subscription record for NextRequest. Please include records showing the cost, vendor, contract dates, and services provided, if available. Thank you. https://www.ksbw.com/article/hollister-arrest-cannabis-psychedelics-cash/64342575 Hello, I am researching a Hollister Police Department narcotics and controlled substances investigation involving a traffic stop that resulted in the seizure of large quantities of cannabis and psychedelics. Pursuant to applicable public records laws, I am requesting copies of all public records related to this incident, including body -worn camera footage, dash camera footage, in - car camera footage, backseat/prisoner transport camera footage, incident reports, arrest reports, probable cause statements, supplemental reports, CAD/dispatch records, evidence reports, and any other releasable records associated with this case. Agency Involved: Hollister Police Department Suspect: Jorel Castillo Date of Incident: March 28, 2025 Time of Incident:

Approximately 4:25 p.m. Officer(s) Involved: Hollister Police Department Officers (names unknown) Location: Intersection of Hillcrest Road and Pinnacles National Highway, Hollister, California Incident Details: According to a news report published on March 31, 2025, Hollister police conducted a traffic stop on Friday, March 28, 2025, at approximately 4:25 p.m. at the intersection of Hillcrest Road and Pinnacles National Highway due to vehicle code violations.

During the stop, officers contacted the driver, identified as Jorel Castillo, who reportedly exhibited a strong odor of cannabis coming from inside the vehicle. The driver initially denied possessing a significant quantity of cannabis but later admitted to having a large amount of cannabis in the vehicle due to the odor. A subsequent search of the vehicle allegedly resulted in the discovery of substantial amounts of cannabis, psilocybin mushrooms, THC oil, THC crystals, vape pens, packaging materials, scales, and cash in various denominations. Castillo was arrested and booked into San Benito County Jail on multiple charges related to possession, transportation, and sales of controlled substances. Charges: Possession for Sale of Controlled Substances Possession of Marijuana Over 1 Ounce Transportation or Sale of Controlled Substances Possession/Distribution of Synthetic Cannabis for Sale Records Requested: All body -worn camera footage related to the traffic stop, investigation, search, detention, arrest, and transport. All dash camera footage related to the traffic stop. All in -car camera footage. All backseat/prisoner transport camera footage. Incident reports. Arrest reports. Probable cause affidavits/statements. Supplemental reports. CAD/dispatch records anri canrn in.icafnncinas_Prnnertv and eviraare_rQnnrdc- Rrun_anaivsisanri_seiz,u ire rpnnrs

26-343
26-342
26-341
06/08/2026
01:42:18 AM
06/08/2026
01:25:02 AM
06/05/2026
03:43:46 PM
26-340
06/05/2026
02:53:58 PM
26-339 06/05/2026
01:04:37 PM
Andres Builes
Andres Builes
Tristan Clayson
Subject: California Public Records Act Request Pursuant to the California Public Records Act, I request copies of all communications between or among: Ana Cortez Rod Powell Maria Mendez from February 1, 2026 through April 30, 2026. This request includes, but is not limited to: Emails Email attachments Microsoft Teams messages Text messages used for City business Memoranda Electronic correspondence including communications regarding organizational restructuring, personnel changes, position eliminations, layoffs, transfers, reassignments, staffing changes, employee complaints, department reorganizations, and any proposed transfer or reassignment of employees. I request that responsive records be provided electronically. If any records are withheld or redacted, please identify the records withheld or redacted and the legal basis for each withholding or redaction. Thank you.

Pursuant to the California Public Records Act, I request copies of the following records: The City's current classification plan, classification hierarchy, classification series, career ladders, and any documents identifying relationships between classifications for the City of Hollister jobs. Any classification and compensation studies, organizational assessments, salary surveys, classification reviews, or workforce studies completed, commissioned, or received by the City from January 1, 2025, to present, including all draft and final reports, recommendations, presentations, and supporting documents.

We are requesting the fire report for the fire which occurred on or around 2:30pm to 4:OOpm on May 17, at 2900 Fairview Rd Space 57, Hollister, CA 95023. We are requesting this report because the insurance company is inferring a cause related to the use of outlets, but our belief is that the outlet which originated the fire was not in use when the fire started. We require this information in order to inform the scope of repair. The cause of fire informs us as to whether we should investigate replacement of electrical in areas beyond the fire damage. Thank you, Tristan Clayson Holdaway Construction, Inc.

Jessica Nguyen Hello, I would like to request a police report for the accident MC02-725-25 in Monterey RD S/B SO San Martin Ave in Santa Clara County. The incident occurred on 01/01/26 at the time 2345. The person involved is myself, Jessica Nguyen (Driver License: Y5284586) Agency is CHP Hollister - Gilroy with officer J. Quiralte (Badge Number: 23424) Katie Jerkovich Katie Jerkovich here with the California Post Reaching out to find out information about two people believed to have been involved in the vandalism of two robots in the city. Here's what I know. One was arrested and the second one's charges forwarded to the DA. Looking for booking photos from of them from the May 28th and the 30th Felony vandalism charges.

Thanks Katie Jerkovich The California Post 559-790-2874 Holdaway
Construction, Inc.

California Post

26-338
26-337
06/04/2026
09:03:36 PM
06/04/2026
06:59:38 PM
luis herrera
Sergio Patino
Requesting copies of all public records related to grading, retaining walls, slope stabilization, erosion control, drainage improvements, geotechnical reports, engineering reports, building permits, inspections, correction notices, certificates of occupancy, plan revisions, change orders, and communications associated with the development known as Cottages by Blue Mountain in Hollister, California. This request includes, but is not limited to: All permits, plans, inspection records, engineering reports, grading plans, drainage plans, retaining wall plans, and geotechnical reports for the entire Cottages by Blue Mountain development. All records relating to retaining walls, slope failures, soil movement, erosion, drainage issues, grading deficiencies, hillside stabilization, or corrective actions within the development. All records identifying homes, lots, or parcels where retaining walls, slope stabilization measures, drainage improvements, or other corrective measures were installed, required, approved, inspected, or completed. All communications between the City of Hollister, Blue Mountain Communities, developers, engineers, contractors, consultants, inspectors, and any other involved parties regarding retaining walls, grading, drainage, erosion, slope stability, lot failures, or corrective actions within the development. All building permits, grading permits, inspection reports, correction notices, stop -work notices, violation notices, enforcement actions, and approvals issued for properties within the Cottages by Blue Mountain development from January 1, 2017, through the present. All records specifically related to 812 Amore Street, Hollister, CA, including building permits, grading permits, engineering reports, inspection records, drainage plans, retaining wall plans, certificates of occupancy, and any correspondence regarding slope stability, erosion, drainage, or retaining wall requirements. Any records showing that retaining walls, drainage improvements, slope stabilization measures, or other corrective actions were installed, approved, required, or recommended on any other lots within the Cottages by Blue Mountain development. Any geotechnical studies, soils reports, engineering evaluations, drainage studies, grading reports, or recommendations prepared before, during, or after construction of the development. I am requesting these records to determine whether similar slope, drainage, erosion, grading, or retaining wall issues existed elsewhere within the development and to identify any corrective measures that were implemented. Please provide all racnnncivPrprnrrlc in PlPrtrnnir format whanPVPr availahlp If arnirprnrrlc an= xmithhcalri I hereby request copies of any and all records maintained by the Hollister Police Department in which I am named, referenced, or identified as a subject, victim, witness, or other party. My identifying information is as follows: Full Legal Name: Sergio Patino Formerly Known As:

Sergio Patino Ramirez Date of Birth: February 5, 1994 Last Known Address Associated with HPD: 61 Hawkins Street, Hollister, CA The scope of this request includes, but is not limited to:

Incident reports, crime reports, or police reports Case files or investigative records Field interview cards or contact cards Citations, arrests, or booking records Computer Aided Dispatch (CAD) logs or calls for service records Any other documents in which either name above appears I am requesting records under both name variants, Sergio Patino and Sergio Patino Ramirez. If any portion of a responsive record is withheld, I respectfully request that you identify the specific statutory exemption relied upon for each withheld record or redaction, as required by Government Code § 7922.000. Thank you for your assistance. Respectfully, Homeowner

26-336 06/04/2026
06:16:25 PM
Karson Klauer
Good evening. Please provide all available planning and engineering documents for the parcels at 1565, 1571 & 1575 Cushman and the larger Los Pinars subdivision at your convenience.

This project is located adjacent to the Gold's Gym at the corner of Nash Rd. and Cushman St.

K2 Solutions LLC
26-335 06/02/2026
05:27:16 PM
26-334 06/02/2026
04:10:20 PM _
26-333 06/02/2026
02:46:30 PM
Santiago M
Gonzalez Rico
Juan Magallanes
Tenaya Pauly
26-332 06/02/2026
02:26:13 PM
26-331 06/02/2026
12:58:08 PM
John Leblanc
Tara
I need a copy of residential building records
Hi, I'm looking for the the original blueprints/building plans for 2170 clearview dr Hollister ca. I just moved in and would like to find out if the slab has tension cables or just rebar.

Good afternoon, We are requesting a release of information regarding a police report that was Specialty Construction, reported on 5/18/26 @2:30pm. Location: Fallon Rd & Scsgolotti Rd, Hollister CA. Name of Inc. involved party: Tim Olivera (Supervisor on site, Specialty Construction, Inc). Report #: HP26- 11007
Property owner
I'm looking for the record of house condemnation dates to be reported to the county assessor of the address below. 1065 Victoria Ave Hollister CA 95023 I believed last date of condemnation was in the year 2023 that had to do with the replacement of drain and up to date backflow. If you can send me a copy. I have lived at the address for very long and help replace damage as well of become a new home owner of the house. It will help adjust the price of the home for property assessment. Thanks John Leblanc
Request for any and all records pertaining to Hollister Fire Department incident #1856 or report #26-1749 related to a vehicle collision that occurred on 04/23/2026.

New home owner

26-330
05/30/2026
12:00:00 AM
Municipalities
Researcher
Transparent
California
May 30th, 2026 We are requesting a copy of Hollister's Employee Compensation Report for the 2025 calendar year under the provisions of California Gov. Code § 7920, the California Public Records Act. The purpose of this request is to obtain records which provide a complete and comprehensive account of Hollister's total costs associated with employee full names and compensation. Specifically, this request seeks an accounting, by full name and job title, of total gross wages paid to each employee and the total cost incurred separately by the employer for providing retirement and health benefits. Note that the State Controller's "Government Compensation in California" report does not contain the names of employees and therefore does not satisfy this request. If your response is to send us a copy of that report, that will simply delay the process and take more of your time as we will reject it as insufficient to satisfy this request in full. As a reminder, per Gov. Code § 7922.585(a) "Nothing in this section is intended to affect the public record status of information merely because it is stored in a computer. Public records stored in a computer shall be disclosed as required by this chapter." In an effort to standardize how this information is reported, please include the following categories in your response: Employee Name (full name, including first and last) Position/Job Title ("City Manager", "Police Officer", etc.) Annual Salary Minimum & Maximum Total Regular Pay Overtime Pay Other Pay (any additional forms of pay that are not reported in Regular Pay) Retirement Contribution Costs - All forms of employer -paid retirement contributions, deferred compensation, etc., including Unaccrued Actuarial Liability if applicable. Please split out per the standard State Controller's Office categories. Healthcare Contribution Costs - All forms of employer -paid health and welfare benefits, such as health, dental and vision insurance benefits. In the event Hollister is not in possession of a record of this nature, we request copies of any other record or records that contain information, even if only in part, that is responsive to the purpose of this request — employee name in conjunction with their compensation data for the period requested. Please provide the requested materials or, per Gov. Code § 7922.535(a), a timeline along which they will be made available by, no later than ten days from the date of this request. Per Gov. Code § 7922.570(a), we ask that you provide the records in an Excel spreadsheet format. You may provide this data to us by replying to thic Pmail anri attarhinn \intir data file ThPrP is nn nPPri to naccvninrri-nrntPct \miir

26-329
26-328
05/31/2026
12:00:00 AM
06/01/2026
04:10:07 PM
Mark Zurada Esq.

Santiago M
Gonzalez Rico
Records requested: Please send the final and compiled bid tabulation (bid tally), including all quantities and unit pricing for each bidder, for '2022 Citywide Slurry Seal Project, Re -Bid' that was submitted on 12/07/2022. I believe the project number is 'C2204', but I could be mistaken.

If so, please use the project name and date to lookup the responsive documents. We specifically request the line -item bid tabulation showing each material, quantity, unit, and unit price for every bidder. If no such line -item tally was created, please provide the full bid submissions from each contractor. A grand total sheet alone is not sufficient to satisfy this request unless it was a lump sum bid. Below is an example of the format we are looking for that the engineer usually creates at the completion of the bid: BIDDER 1 BIDDER 2 Item # Material Quantity Unit UNIT PRICE TOTAL UNIT PRICE TOTAL 1 ... ... ... ... ... ... ...

GRAND TOTAL GRAND TOTAL Common law access / Public interest justification / Fee waivers: My public interest justification is as follows: Bid tabulations obtained through this request are made publicly available at no cost. This ensures that taxpayers, businesses, journalists, and policymakers have free access to procurement data that impacts public funds.

Transparency and accountability: Publicly available bid results help prevent overpricing, bid - rigging, and favoritism in public contracts. Support for small businesses: Many firms, especially small and minority -owned businesses, rely on bid history to compete fairly in government contracting. Cost savings for taxpayers: Open access to bid tabulations promotes competition, leading to more cost-effective government spending. Attestations: I am a citizen of the United States and affirm my full name and contact information is true and correct. I have not been convicted of any indictable offense under the laws of any state whatsoever nor the United States. I, or another person, will use the requested government records for a commercial purpose; however, the responsive records themselves will be posted online and made available to the public free of charge. I am not seeking records in connection with a legal proceeding.

Compliance Matters: Should you need it, my mailing address is 66 Main St #55, Farmingdale, NJ 07727, and my phone number is (732) 444-7051. For any compliance matters or other questions *not related* to the responsive record, please email our general counsel at legal[at]govrecordrequest.com. Please do not send responsive records to that address. Thank vni it Yni irc faithfi dlv Mark 7i irarla Pcn
Copy of building residential records
Property owner

26-327
26-326
06/01/2026
09:54:26 AM
06/01/2026
09:36:18 AM
Gabriel C Martinez
Accutrend Data
Corporation

PUBLIC RECORDS ACT REQUEST - SUPPLEMENTAL & CORRECTIVE REQUEST Submitted by: Gabriel Martinez, CBO Date: June 1, 2026 Subject: Supplemental PRA Request — Omitted Records and Additional Categories Related to Recruitment, MuniTalent LLC, and Potential Conflict of Interest Issues Reference: PRA 26 283 (Incomplete Response) I. PURPOSE OF THIS REQUEST This request is submitted under the California Public Records Act (Gov. Code §7920.000 et seq.) to obtain records omitted from the City's response to PRA 26 283 and to request additional categories of records necessary to complete the public record. This request seeks all records, regardless of format, device, or storage location, including but not limited to: Emails Text messages Microsoft TEAMS messages Linkedln messages WhatsApp / Signal messages Drafts Attachments Metadata Screenshots Deleted or archived messages (to the extent recoverable) Communications on personal devices used for City business (City of San Jose v. Superior Court) I I . RECORDS REQUESTED A. Communications Involving MuniTalent LLC or Its Email Domain Produce all communications sent or received by Ana Cortez or any City employee involving: MuniTalent LLC [email protected] MuniTalent.com Any recruitment activity conducted through MuniTalent Any use of City job descriptions, salary ranges, or City branding on MuniTalent.com Any direction to applicants to submit materials to MuniTalent LLC Timeframe: January 1, 2026 — Present B. Communications Related to Positions Not Yet Publicly Posted Produce all communications involving: "Available positions" Draft job descriptions Recruitment plans Pre posting circulation of job opportunities Any discussion of posting dates Any discussion of recruitment before public posting Any communication referencing "Beast Mode," "we are scoring," or similar recruitment slogans used on MuniTalent.com or Linkedln This includes communications regarding: Director of Labor Relations & HR Human Resources, Risk & Technology Director (At Will) Administrative Analyst Any other position advertised by MuniTalent LLC or on Linkedln C. Communications With Specific Individuals Produce all communications between Ana Cortez and: Noel Mink Jessica O'Connell Eric White Julio Noriega Chief Jonathan Goulding Regarding Eric White to participate as member of the appeals board. Mr. and Mrs. Koch (property owners of 841 and 851 Line St.) Including rnmmi niratinntn have the rite flax/ fnr the inctallatinn of fir' cnrinkl'r cvctam at RF 1 I inP St I would like to request a listing of new businesses in Hollister for the month of May. All information you are able to provide about the businesses such as business name, address, formation date, etc. would be greatly appreciated. Thank you Accutrend Data
Corporation