City of Imperial Beach
Senior Administrative Assistant
• Assist in organizing and conducting municipal elections and other election-related activities, including processing citizen initiatives, referenda, and recalls; assist with processing Fair Political Practices Commission (FPPC) filings. • Assist with municipal code amendments and maintenance. • Perform a variety of highly complex analysis, studies and research projects including those regarding elections, the City's conflict of interest code, municipal code, and other City Clerk Department operational activities; • Perform complex research and analysis of new programs, services, policies, and procedures.
• Coordinate, implement and monitor special projects, including outreach programs, within the purview of the City Clerk department.
• Coordinate implementation and/or modification of software administered by the department.
• Prepare instructional guides and documents for staff and the public. • Assist in monitoring and analyzing departmental revenue and expenditures and directs invoices for payment.
• Provide assistance in resolving operational and administration issues, identify issues and conduct research to find alternative solutions, and make and assist in the implementation of recommendations.
• Recommend and assist in the implementation of department goals, objectives, and initiatives.
• Plan, coordinate and evaluate activities associated with department contracts and agreements; participate in contract negotiations and administration. • Work with citywide staff, consultants, community groups, and boards and commissions.
• Prepare reports, agreements, requests for proposals, and correspondence. • Attend Council meetings as required.
• Prepare post and distribute legal notices.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. • Responds to routine letters and general correspondence; composes, proofs, edits, and prepares letters, memoranda, and reports pertaining to standard policies. • Regularly prepares confidential documents, appointments, agendas, and other materials.
City of Imperial Beach
Senior Administrative Assistant
• Screens calls, visitors, and mail; respond to complaints and requests for information; in a professional and customer friendly way. • Coordinate the retrieval of records to respond to Public Records Act requests. • Maintain the City's Records Management Program, including development, distribution, filing and archiving of all official City documents, coordinating the storage, archiving and destruction of records, and indexes documents for ease of retrieval, and cross-referencing.
• May train and supervise lower classification staff and interns. • Perform related duties as required.
DESIRED MINIMUM QUALIFICATIONS
To perform a job in this classification, an individual must be able to perform the essential duties as generally described in this specification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties in this specification. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Knowledge of:
• Operational characteristics, services, and activities of a City Clerk's Department. • Applicable Federal, State, and local laws, codes and regulations pertaining to the functions and duties of the City Clerk's Department.
• Methods and techniques of data collection, analysis, interpretation, and report preparation.
• Computer equipment and software applications related to assignment. • Principles and practices of modern office methods and procedures. • English usage, spelling, grammar, and punctuation.
Ability to:
• Analyze policy issues, research, and compile technical and statistical information. • Make recommendations and prepare reports.
• Interpret and apply applicable laws, policies, rules and regulations. • Prioritize and coordinate several work activities and follow up as required. • Research, organize, and maintain accurate office files. • Use initiative and sound independent judgment within established guidelines. • Operate standard computer and office equipment related to assignment. • Communicate clearly and concisely, both orally and in writing. • Communicate effectively with the public, outside agencies, business community, City employees, and members of the City Council.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work with various cultural and ethnic groups in a tactful and effective manner.
City of Imperial Beach
Senior Administrative Assistant
EDUCATION, EXPERIENCE AND LICENSING
Any combination equivalent to education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Education & Experience:
• Graduation from a high school or GED equivalent is required, preferably supplemented by an Associate's Degree or equivalent education (i.e., minimum completed California units equal to 60 semester/90 quarter) from an accredited educational institution with major course work in public administration, business administration or a related field.
• Four (4) years of experience in a full range of clerical or secretarial functions, including public contract and records management or two (2) years of municipal experience as an Administrative Clerk, Administrative Assistant, Secretary, or Senior Records Clerk in the specific area of assignment.
Licensing & Certificates:
• Possession of or ability to obtain, prior to employment, a valid Class "C" California driver's license with a safe, satisfactory driving record.
PHYSICAL DEMANDS & WORKING CONDITIONS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Primary functions require sufficient physical ability to work in an office and storage facility setting and to operate office equipment. Continuous sitting; downward flexion of neck; fine finger dexterity and light to moderate finger pressure to manipulate keyboard, equipment controls, and other office equipment. Frequent walking; reaching above and at shoulder height; side-to-side turning of neck; pinch grasp to manipulate writing utensils; moderate grasp to manipulate boxes, reference books and manuals. Occasional standing, bending, and stooping; pushing/pulling; twisting at waist; upward flexion of neck; lifting objects weighing up to 25 lbs. from below waist to above shoulders; moderate wrist torque to twist knobs and dials of equipment. Infrequent squatting, climbing, kneeling; lifting objects weighing 11-25 lbs. from below waist to above shoulders and transporting distances up to 50 feet.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.
Hearing: Hear in the normal audio range with or without correction.
City of Imperial Beach
Senior Administrative Assistant
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standard office and storage facility setting. Continuously work indoors, exposure to dust from paperwork. Infrequent exposure to extreme heat and humidity in a un-air conditioned storage facility; temperature swings from air conditioned offices to outdoors; fumes, odors and possible explosive hazards from chemicals used in cleaning and maintaining equipment. Work schedule is an 80-hour biweekly period, with occasional, night and/or weekend meetings as required. Work environment is both formal and informal, team oriented, having variable tasks, pace, and pressure. Work is performed indoors in office, meeting rooms, and storage facilities.
City of Imperial Beach
Position Description
Title: Chief Administrative Officer Job Number: 2023
Department: City Manager Workers’ Comp Number: 8810
Division: City Manager Labor Group: None/Management
Date: August 17, 2022 Reso. No.: 2022-63
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
GENERAL PURPOSE
In collaboration and partnership with the City Manager, oversees the administrative operations of the City; directs and coordinates planning and project activities with City departments; monitors progress and evaluates the performance of projects; performs highly responsible and complex professional administrative work; promotes effective and efficient operations throughout the organization by facilitating interdepartmental cooperation and resource; provides leadership in making recommendations in policy formulation; provides financial decision making in accordance with City Council policy, goals and objectives, and serves as the acting City Manager as required.
SUPERVISION RECEIVED AND EXERCISED
The Chief Administrative Officer acts independently with full authority, but in collaboration with the City Manager. In the instance of disagreement between the Chief Administrative Officer and the City Manager, the decision of the City Manager will prevail as the representative of the elected officials and city residents. The CAO has independent oversight of all municipal administrative functions, unless otherwise determined by the City Manager following direction from the City Council.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. • Direct and coordinate planning and project activities with City departments and other public agencies; monitor progress and evaluate the performance of projects; ensure all City operations and functions serve the needs of internal and external affairs, while complying with applicable laws and regulations; provide expert advice to the City Manager, Department Heads, assigned staff and the City Council in all levels of management on City matters.
ATTACHMENT 16
• Perform highly sensitive and publicly visible activities that require a high degree of policy, program, and management discretion; perform a variety of special assignments and projects.
• Collaborate with the City Manager in executing short and long-term vision for the City in collaboration with the City Council and Department Heads; act as liaison between the Council, departments, and public agencies with regards to obtaining information, addressing administrative and citizen concerns, and resolving problems; assist the City Manager in the direction and coordination of City operations.
• Participate in the preparation, coordination and review of the City’s annual budget and capital improvement budget with various budget control activities; approve expenditures and implement budgetary adjustments as appropriate and necessary; conduct organizational studies of programs and City departments, as assigned, to improve level of public services, efficiency and effectiveness; develop recommendations for City Manager on staffing and organization. • Serve as acting City Manager as required; oversee City operations in the City Manager’s absence; represent the City Manager at meetings of boards and commissions, other agencies and public groups; attend City Council meetings and meet with members of the Council as required; represent the City Manager at various community and official events and meetings; meet with the public and with officials of other cities, agencies and civic groups in the development and coordination of City affairs.
• Provide leadership and work with the executive management team to develop and retain highly competent staff through selection, compensation, training and day-today management practices which support the City’s vision, strategic plan, objectives and values; provide leadership direction and work with executive team members to ensure a high performance, customer service-oriented work environment consistent with sound, innovative management principles and the City’s mission statement; provide leadership and participate in programs and activities that promote workplace diversity and a positive employee relations environment; serve as the City’s Personnel Administrator regarding enforcement of all personnel policies and procedures; may act as the lead negotiator for the City’s labor groups; conduct performance evaluations and approve compensation adjustments of assigned personnel, including designated department directors, hires, and disciplines subordinate employees.
• Coordinate and oversee the implementation of policies and procedures for the City Manager; confer with the City Manager and City Council to determine basic policies and procedures to municipal issues, as directed; advise and assist all City departments and related agencies in administering, reviewing and coordinating City activities.
• Assist in the negotiation, development and administration of contracts; conduct comprehensive analysis, studies, and surveys of administrative matters regarding the determination of policy and administrative action; assist in the drafting of proposed resolutions and ordinances; prepare correspondence and reports; and perform related duties as required.
• Assist the City Manager in providing leadership and strategic goal setting, with a focus on innovation, technology development, improving the resident experience, and setting performance metrics based on the end-user experience for employees and residents.
• This position requires long work hours and frequent evening and weekend work. • Performed other duties as assigned.
DESIRED MINIMUM QUALIFICATIONS
To perform a job in this classification, an individual must be able to perform the essential duties as generally described in this specification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties in this specification. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Knowledge of:
Modern principles, practices, and techniques of municipal management and administration; intergovernmental affairs; principles of personnel management and public administration; principles of supervision and training; applicable City, County, State, and Federal laws affecting municipal management; principles of local government organization and financing; budget development, preparation, and administration; research methods and procedures; operations, services and activities of a municipality; government, council and legislative processes; principles and practices of municipal budget, preparation and administration; methods and techniques of research, statistical analysis, and report presentations; principles of business letter writing and report preparation; modern office procedures, methods and equipment including computers; general knowledge of land use and environmental planning, intergovernmental relations.
Ability to:
Provide effective leadership and coordinate the activities of assigned functions; identify and respond to sensitive community and City Council issues, concerns and needs; develop and administer City-wide goals, objectives and procedures; present data and information orally and in writing in an effective and organized manner; analyze and summarize data on a variety of technical and administrative matters; interpret and apply plans and policies; establish and maintain effective working relationships with employees, employee organizations, City officials and the general public; foster positive relationships and build partnerships with the community, businesses, and governments; analyze problems of organization and management in order to recommend and implement effective courses of action; plan, organize and direct the work of others; speak and write effectively; prepare clear, complete and concise reports; accurately record and maintain records; prepare and administer the budget and fiscal controls; prepare a variety of reports and presentations; establish and maintain effective working relationships with those contacted in the course of work.
EDUCATION, EXPERIENCE AND LICENSING
Any combination equivalent to education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Education:
Equivalent to a bachelor’s degree from an accredited college or university with major course work in public administration, business administration, political science, or a closely related field is required. A Master’s degree in public administration or related field is highly desirable.
Experience:
• Five (5) years of management experience as a Deputy City Manager, Assistant to the City Manager, Assistant City Manager, Department Head/Director, or similar combined higher-level management positions in the field of municipal government administration is required.
• Three (3) years of supervisory and management experience; or at least three years (3) recent experience administrating a department, division, program or function in a public agency with responsibility for budget and personnel management.
Licensing:
A valid California driver license with good driving record and maintain during the course of employment.
PHYSICAL DEMANDS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Standard office setting; incumbents may be required to work extended hours including evenings and weekends and may be required to travel outside City boundaries to attend meetings. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. Incumbents require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; ability to communicate verbally to exchange information; ability to operate a vehicle to travel to various locations and meetings; the employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet.
City of Imperial Beach
POSITION DESCRIPTION
Title: Executive Assistant to Job Number: 3030
City Council & Management
Department:City Management Worker’s Comp Number: 9420
Division: Labor Group: Confidential
Date: August 17, 2022 Resolution No.: 2022-63
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
GENERAL PURPOSE
Under general direction, perform a wide variety of highly responsible, confidential and complex administrative support and secretarial duties in the City Council and Management departments, requiring specialized knowledge and experience; perform duties for the City Manager, Chief Administrative Officer, Mayor, members of the City Council, and other staff members as determined by the Chief Administrative Officer; serve as liaison to City departments, staff and outside agencies; interacts frequently with the public and provides information and assistance; and perform other duties as assigned.
DISTINGUISHING CHARACTERISTICS
This is a non-represented confidential position characterized by varied complex and advanced administrative tasks normally performed with a relatively high level of independence and confidentiality. This classification is distinguished from other City classifications performing administrative support and secretarial duties due to the nature, diversity, and scope of responsibilities that require access to confidential information. A greater degree of tact, discretion, involvement with City policy-making bodies, and initiative and independent judgment is required. The incumbent is required to perform duties under specific deadlines and with constant interruptions which change the planned work schedule; regularly provides support to City Council which may include assisting the City Council in formulating and implementing City policies and programs in areas of city representation and assignments
SUPERVISION RECEIVED AND EXERCISED
Receives direction from the Chief Administrative Officer and/or designee. Incumbent may exercise technical and functional direction to lower-classification staff and interns.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address the needs and changes of the department.
ATTACHMENT 17
City of Imperial Beach
Executive Assistant to
City Council & Management
• Perform a wide variety of responsible, confidential, complex administrative and secretarial duties for the City Manager, Chief Administrative Officer, Mayor, City Council and other members of the City Management staff; relieve City Manager and Chief Administrative Officer of administrative work including investigating and answering complaints and providing assistance in resolving operational and administration problems.
• Maintain calendar and schedule appointments for the elected officials, City Manager, Chief Administrative Officer, and make travel and meeting arrangements as directed.
• Serve as primary contact and liaison for City Management department with other City staff, the general public, and outside agencies and organizations; represent the department to public and private groups, organizations and other City groups; and answer questions and provide information to City staff and the public regarding City procedures and policies requiring in-depth understanding of policies and regulations.
• Take and respond to phone and in-person contacts which include screening inquiries, referring inquiries to appropriate departments, and following up on sensitive customer complaints and inquiries.
• Collect information and prepare agenda materials for City Council and other special committee meetings as assigned; attend meetings and take notes of proceedings; prepare minutes; distribute agendas and minutes.
• Assist with a variety of administrative tasks using discretion and independent judgment in accordance with general direction; conduct research and provide recommendation regarding project activity; make meeting and special event arrangements in accordance with established criteria; type drafts of City publications and coordinate the printing of these materials with outside vendors. • May provide support in the preparation and administration of the assigned department budget; monitor expenditures including reviewing and processing purchase requisitions and purchase orders; monitor approved budget accounts; recommend modifications or adjustments as appropriate.
• Perform a full range of accounting duties in support of the office; assume responsibility for accounting and processing of requisitions and all-expense vouchers for assigned areas including travel expenses, mileage, and credit card usage.
• Write, proofread, and edit a wide variety of comprehensive, complex, and confidential reports, letters, memoranda, and correspondence in accordance with established policy; independently respond to letters and general correspondence of a routine nature.
• Schedule City-hosted events such as conferences, luncheons, and meetings for interagency and/or professional organizations which includes arranging accommodations, invitations, catering, set-ups, speaker arrangements, decorations, and follow-up correspondence.
• Utilize various computer applications and software programs; maintain and generate reports from a database or network system.
City of Imperial Beach
Executive Assistant to
City Council & Management
• Communicate effectively both verbally and in writing. • Perform other duties as assigned.
DESIRED MINIMUM QUALIFICATIONS
To perform a job in this classification, an individual must be able to perform the essential duties as generally described in this specification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties in this specification. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Knowledge of:
• Operations, services, and activities of a municipality. • Office management principles and practices.
• Advanced uses of word processing, spreadsheet, database, graphics, and other software to create documents and materials requiring the interpretation and manipulation of data such as text editing, formatting, merge, and sort features. • Techniques of business letter writing and report preparation. • Principles and procedures of filing and record keeping. • Principles and practices of municipal budget preparation and administration. • Principles and practices of fiscal, statistical, and administrative research and report preparation.
• English usage, spelling, grammar, and proper punctuation. • Pertinent federal, state and local codes, laws and regulations. • Manual and computerized records and information management systems. • Legal requirements for storing and maintaining public documents and records; principles and practices of records management.
• Work scheduling and coordination practices.
• Effective methods and techniques in public relations, customer service and telephone caller handling.
• Basic principles of supervision, training, and leadership techniques. • Office equipment operation including telephone systems, computers, photocopiers, and other related office equipment
• A variety of software applications as needed to effectively execute the duties and responsibilities of the position.
• Modern office procedures and methods.
Ability to:
• Oversee and participate in the management of the administrative functions and operations of the City Management department.
• Perform responsible and difficult secretarial and administrative support services involving the use of independent judgment and personal initiative. • Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
City of Imperial Beach
Executive Assistant to
City Council & Management
• Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the organization.
• Organize the flow of a wide variety of administrative and secretarial functions and develop effective tracking procedures.
• Prioritize a wide range of tasks and secretarial duties with varying time requirements to ensure timely completion.
• Exercise good judgment in determining the routing level or referral appropriate for a variety of phone, in-person, and written contacts.
• Exercise good judgment and maintain confidentiality in maintaining privileged, critical and sensitive information, records and reports. • Exercise tact and discretion when dealing with elected officials, City management, executives of other agencies and businesses, and community leaders. • Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
• Manage multiple and rapidly changing priorities to meet the needs and expectations of elected and appointed officials and executives. • Interpret and apply administrative and departmental policies and procedures. • Provide technical and functional direction over lower-classification staff. • Receive the public in person or over the telephone; apply and explain regulations, policies, and procedures.
• Develop, coordinate, and maintain complex record-keeping systems. • Interpret and apply the policies, procedures, laws, codes, and regulations pertaining to assigned programs and functions.
• Work independently in the absence of supervision.
• Develop, implement, and maintain standard filing systems. • Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, media, or other agencies on sensitive issues in area of responsibility. • Adapt to changing technologies and learn functionality of new equipment and systems.
• Establish and maintain highly effective working relationships with City executives and managers, elected and appointed officials, committee members, staff, residents, and others encountered in the course of work. • Learn, interpret, and explain departmental policies and procedures. • Use correct English grammar, punctuation, and spelling. • Understand and follow written and verbal instructions. • Communicate clearly, concisely and effectively, both orally and in writing.
EDUCATION, EXPERIENCE AND LICENSING
Any combination equivalent to education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
City of Imperial Beach
Executive Assistant to
City Council & Management
Education & Experience:
• Equivalent to completion of the twelfth grade supplemented by specialized training in secretarial or office management, or courses in public administration, business administration, or a related field. An associate’s or bachelor’s degree is highly desirable.
• Five (5) years of increasingly responsible administrative and secretarial experience including two (2) years performing executive-level secretarial duties in a large department or with an employer having multiple organizational levels, with a high level of public and professional contact. Experience in a government setting dealing with elected and appointed officials is highly desirable.
Licensing:
• Possession of or ability to obtain, prior to employment, a valid Class "C" California driver's license with a safe, satisfactory driving record and ability to maintain through the course of employment.
PHYSICAL DEMANDS & WORKING CONDITIONS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Primary functions require sufficient physical ability to work in an office setting and operate office equipment; continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils; frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards; occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasp to manipulate reference books and manuals; lifting objects weighing 20- 35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary work is performed indoors in air-conditioned office environment with fluorescent lighting and moderate noise level. There is some exposure to the external environment when going to off-site meetings and trainings. Work is frequently disrupted by the need to respond to in-person and telephone inquiries.
City of Imperial Beach
POSITION DESCRIPTION
Title: Information Technology Job Number: 3055
Specialist I/II
Department: Information Technology Worker’s Comp Number: 9420 Division: Labor Group: Confidential
Date: August 17, 2022 Resolution No.: 2022-63
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
GENERAL PURPOSE
Under supervision (Information Technology Specialist I) or general supervision (Information Technology Specialist II); to provide a variety of duties involved in the daily operational, maintenance, and technical support for the City's computer systems including workstations, peripherals, network infrastructure, servers, telephone systems, audio/visual equipment, and software used by City departments; to respond to requests for assistance from system users and resolve operational problems; to perform various diagnostic testing and maintenance; and to perform related duties as assigned.
Distinguishing Characteristics
Information Technology Specialist I – This is the entry level class in the Information Technology Specialist series. This class is distinguished from the Information Technology Specialist II by the performance of the more routine tasks and duties assigned to positions within the series. Since this class is typically an entry level class, employees may have only limited directly related work experience. Advancement to the “II” level is based on demonstrated proficiency in performing the assigned functions and is at the discretion of higher level supervisory or management staff.
Information Technology Specialist II – This is the full journey level class within the Information Technology Specialist series. Employees within this class are distinguished from the Information Technology Specialist I by the performance of the full range of duties as assigned including independently providing training to users and resolving moderately complex computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience.
ATTACHMENT 18
City of Imperial Beach
Information Technology Specialist I/II
SUPERVISION RECEIVED
Works under the supervision of the Information Technology Manager and may receive direction from the City Manager and the Chief Administrative Officer/Assistant City Manager.
SUPERVISION EXERCISED
Incumbent does not supervise employees, however, may have direct oversight of contractors and consultants.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. • Perform technical duties in the design, development and implementation of City information systems.
• Coordinate and conduct user training, education and problem-solving sessions; counsel users regarding system functionality; develop documentation for user problem solving including system and user manuals.
• Receive requests for assistance on desk top and computer related problems including hardware, software and peripheral printers and related equipment; determine severity of problems and resolve or refer to appropriate staff; troubleshoot equipment problems to ensure functional operation. • Perform minor repairs on computer equipment; ensure quality customer service to end users; ensure proper and accurate feedback on technical problems. • Manage equipment inventories.
• May be required to perform basic network administrative functions such as maintaining user accounts and passwords, installing upgrading, and maintaining software on servers, upgrading server hardware, and troubleshooting and resolving network connectivity issues.
• Respond to user inquiries in a courteous manner; prepare and maintain a variety of logs, records and reports on user training and support operations including status and problem resolution reports.
• May confer with Information Technology Manager in the evaluation, selection, acquisition and implementation of computer hardware and/or software solutions. • Provide technical support in testing, monitoring and reviewing new software, hardware and other system enhancements.
• Interface with City vendors and contractors to resolve problems and research products.
• Obtain quotations and arrange for the purchase of new technology; prepare invoice payments as necessary.
City of Imperial Beach
Information Technology Specialist I/II
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems.
• Assist with special projects and other related duties as assigned.
DESIRED MINIMUM QUALIFICATIONS
To perform a job in this classification, an individual must be able to perform the essential duties as generally described in this specification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties in this specification. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Information Technology Specialist I
Knowledge of:
• Operations, services and activities of a client user support training program. • Basic methods and techniques used in troubleshooting various computer application problems.
• Personal computer hardware and software components.
• Operational characteristics of various computer software packages. • Principles and practices of customer service.
• Modern office procedures, methods and equipment including computers and supporting word processing and spreadsheet applications.
Ability to:
• Respond to and identify user needs and determine resolutions. • Learn principles and practices of computer science and information systems. • Learn to develop specialized training program content from standard technical documentation.
• Learn to design, develop and conduct training programs. • Learn methods and techniques of evaluating training programs. • Learn principles and practices of hardware and software troubleshooting. • Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing. • Establish and maintain effective working relationships with those contacted in the course of work.
Information Technology Specialist II
Knowledge of:
• Principles and practices of computer science and information systems.
City of Imperial Beach
Information Technology Specialist I/II
• Computer software and operating systems.
• Operational characteristics of various computer hardware and software applications.
• Methods and techniques of evaluating training programs. • Methods and techniques of evaluating and testing software applications. • Principles and practices of hardware and software troubleshooting. • Pertinent Federal, State and local laws, codes and regulations.
Ability to:
• Perform the full range of user training functions.
• Coordinate training programs.
• Evaluate and test software applications.
• Design, develop and conduct training programs.
• Read, interpret and apply complex technical manuals, publications and related documents.
• Identify, evaluate and resolve complex user problems. • Respond to and identify user needs and determine resolutions.
EDUCATION, EXPERIENCE AND LICENSING
Any combination equivalent to education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Information Technology Specialist I
Education:
High School Diploma, or General Equivalency Diploma (G.E.D.). Some college or university coursework is desirable.
Experience:
Two (2) years of increasingly responsible experience in information systems support and maintenance and repair of networked computer systems.
Licensing:
• A valid Class “C” California Driver’s License and maintain during the course of employment is required.
City of Imperial Beach
Information Technology Specialist I/II
Information Technology Specialist II
Education:
An Associate’s Degree or higher in information systems, computer science or related field is required. Five years (5) of increasingly responsible experience in information systems support and maintenance and repair of networked computer systems may be substituted for the Associate’s Degree.
Experience:
Three (3) years of increasingly responsible experience in information systems support and maintenance and repair of networked computer system.
Licensing:
• A valid Class “C” California Driver’s License and maintain during the course of employment is required.
PHYSICAL AND WORK ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
On an intermittent basis, sit at desk for periods of time, walk and stand. Intermittently twist and reach office equipment; bend, squat, kneel, and twist while connecting wiring and picking up equipment; use telephone and keyboard for; lift or carry up to 50 pounds.
See in the normal vision range with or without correction to read typical business documents and computer screens; hear in the normal range with or without correction.
Primary work is performed indoors in an air-conditioned office environment with adequate lighting and moderate noise level. Some movement is required from office to office and there is exposure to the external environment when going to outlying offices and meetings. Work is frequently disrupted by the need to respond to in-person and telephone inquiries. Employees are required to be available for rotating on-call assignments and may be required to work during irregular work hours such as early mornings, evenings, and weekends to respond to after-hours and/or immediate computer support. May be called upon to work as a disaster service worker in the event of a natural disaster.
City of Imperial Beach
POSITION DESCRIPTION
Title: Information Technology Analyst I/II Job Number: 3053 Senior Information Technology Analyst Worker’s Comp Number: 9420 Department:Information Technology Labor Group: Confidential Date: August 17, 2022 Resolution No.: 2022-63
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
GENERAL PURPOSE
Under general direction, these positions support departmental or divisional information technology by providing support for computer hardware and commercial software packages such as departmental business applications, database systems, and web-based applications; includes support for system software integration and complex analysis of systems, provides technical support to staff; manages and maintains the City's data network infrastructure including system administration; includes support for system software integration and complex analysis of systems; coordinates information system projects within the City; and performs other related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from the Information Technology Manager and Chief Administrative Officer and/or designee. Incumbent may exercise technical and functional direction to lowerclassification staff and interns.
DISTINGUISHING CHARACTERISTICS:
Information Technology Analyst I – This is the entry-level class with minimum relevant education, training, and experience in the professional Information Technology Analyst classification series. This class is distinguished from the Information Technology Analyst II by the performance of the more routine tasks and duties assigned to positions within the series, including support of the more complex systems. At this level, employees in this position function at a low to moderate systems analysis and administrative level. Employees are not expected to perform with the same independence of direction, judgment, or complexity of assignments as are positions allocated to the II level. This class is typically used as a training class; incumbents work under supervision while learning job tasks. This class receives general supervision from the Information Technology Manager, Chief Administrative Officer, or other management staff.
Information Technology Analyst II – This is the full journey-level within the professional Information Technology Analyst classification series. This classification will possess a greater level of education and training, and on-the-job experience. This class distinguished Attachment 19
City of Imperial Beach
Information Technology Analyst I/II
Senior information Technology Analyst
from the Information Technology Analyst I by being responsible for performing moderate to complex duties and tasks. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of best practice to perform the standardized systems analysis. The employee in this class is flexibly staffed and are normally filled by advancement from Level I, or when filled from the outside, have prior experience. This class receives general supervision from the Information Technology Manager, Chief Administrative Officer, or other management staff.
Senior Information Technology Analyst – This is the advanced journey level within the professional of Information Technology Analyst classification series. Incumbents are expected to perform the full range of information technology work independently and also lead supervision to lower-level IT support classifications. This classification possesses a high level of technical and specialized network/systems administration. Incumbents are responsible for complex and specialized information technology work and may exercise lead authority when assigned to complex projects and assignments. The employee in this class is flexibly staffed and is normally filled by advancement from Level II, or when filled from the outside with prior experience. This classification could act as the IT Manger in their absence. This class receives general supervision from the Information Technology Manager, Chief Administrative Officer, or other management staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address the needs and changes of the department.
All Functional Areas: Server/Storage, Telecommunication/Communication, Network, and Service Desk
• Provide technical expertise to internal customers for system-related software and/or hardware issues, needs, or requirements; advise them of appropriate actions to fulfill project requirements or solve immediate problems.
• Participate in helpdesk activities; establish criteria for priority and urgency response; perform the most difficult troubleshooting and problem resolution related to hardware and software issues.
• Facilitate the installation, integration, administration, and maintenance of various server operating systems; install and maintain system software, file, and structures. • Apply, maintain, and manage server operating system patches and upgrades, including virtualized environments; configure and add new services as necessary.
City of Imperial Beach
Information Technology Analyst I/II
Senior information Technology Analyst
• Develop and maintain installation and configuration of the current system; monitor disk storage space and backup management; updates, patch, secure, and maintain computing environment.
• Perform routine IT maintenance and administration of physical and virtual servers, including Active Directory (AD), domain controllers, domain name services (DNS), enterprise printing services, antivirus, and security system and server management and network monitoring tools.
• Perform daily system monitoring, verifying the integrity and availability of all systems hardware, capacity management, server resources, systems, and key processes, and reviewing system and application logs.
• Coordinate the development, testing, implementation, and modification of complex department information systems; perform business process analysis and modeling. • Install and administer Microsoft SQL databases in production and test environments; provide the expertise and resources needed to identify, evaluate, and implement database systems and application software solutions to attain the City's goals and objectives.
• Creates new users and associated file access rights; conducts troubleshooting on assigned user rights, file access, security settings, and enterprise systems. • Develop and maintain installation and configuration of the current system; maintain procedures and systems for data security, backup, redundancy, and recovery. • Oversee asset management related to personal computers, laptops, and related peripheral equipment.
• Serve as subject matter expert (SME) and functional lead operator on IT network, application, and database projects; conducts research and performs analysis; prepares reports regarding project feasibility, equipment utilization, project plans, and application integration.
• Maintain and troubleshoot email infrastructure in the cloud and on-premises; subject matter expert for electronic messaging and confidential litigation/eDiscovery requests.
• Administer the VoIP systems; perform simple changes and maintenance; process service orders for maintenance and replacement of IP phones; coordinate new service requests and projects; train users on the IP phone and voice mail systems; keep VoIP system and wiring documentation current.
City of Imperial Beach
Information Technology Analyst I/II
Senior information Technology Analyst
• Monitor and troubleshoot the network infrastructure and perform Network Administrator tasks; maintain the network infrastructure, resources, access, and security for the IT Division; analyze and resolve problems and verify the network systems' integrity, security, and effective performance; perform work according to IT policies and procedures.
• Monitor status, functionality, and utilization of network environment; resolve configuration, connectivity, and data traffic issues; monitor network security appliance, and identify and resolve security and access issues. • Facilitate development plans and designs of City network infrastructure and implementation of new network technologies; configure and implement physical network devices, including network security appliances, routers, network switches, and peripherals.
• Plan, implement, maintain, and monitor data center changes for environmental, physical, and power systems; plan and implement power, network, and racking solutions for technology equipment.
• Design, build, configure, install, monitor, and support the physical and virtual server environment, including cloud services (SaaS), virtual platforms, operating systems, and security.
• Plan, install, and maintain server and application virtualization technologies, including Hyper-V and VMWare.
• Design, configure, manage and monitor highly scalable physical and virtual storage environment, including multiple Storage Area Network and Network Attached Storage solutions.
• Provide infrastructure support for enterprise applications, including meeting with enterprise application vendors to define technology requirements prior to project implementation.
• Upgrade and configure system software that supports systems infrastructure applications or applications per project or operational needs. • Configur security controls in multiple protection systems and IT infrastructure in accordance with policy, standards, and procedures; respond to and remediate security incidents occurring on desktops or servers, in the cloud, or within a specific system.
City of Imperial Beach
Information Technology Analyst I/II
Senior information Technology Analyst
• Build and maintain positive working relationships with co-workers, other City employees, vendors, and their technical support personnel, other public agencies, and the public using principles of good customer service. • Prepare technical and administrative reports; train users in operational procedures and prepare related written instructions.
• Stay abreast of the latest trends, development, and innovations in the technology field
• Perform other duties and responsibilities as assigned.
DESIRED MINIMUM QUALIFICATIONS
To perform a job in this classification, an individual must be able to perform the essential duties as generally described in this specification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties in this specification. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Information Technology Analyst I / II Knowledge of:
• Network fundamentals, including software-defined networking. • Servers, server operations, and operating systems.
• Methods for application troubleshooting in the server-client environment. • Computer operating systems, local area networks and data communications software and hardware and network technology and environment. • Information Technology Service Management practices and processes. • Various operating systems including Microsoft Windows. • Fundamentals of Uninterruptable Power Systems design and maintenance. • Records storage and handling techniques.
• Principles and practices of customer service.
• Principles and practices of network and server infrastructure-related analysis and design.
• Various operating systems, including iOS and Cisco IOS. • Principles and practices of security and maintenance. • Principles and practices of virtualization technologies and various operating systems. • Principles and practices of data communications, data center architecture, UPS design and maintenance and environmental design and monitoring. • Networking protocols, services, and concepts, including, but not limited to, TCP/IP, HTTP, HTTPS, SSH, SNMP, FTP, TFTP, OSPF, STP, VLANs, subnetting, and the OSI model.
City of Imperial Beach
Information Technology Analyst I/II
Senior information Technology Analyst
• Network monitoring tools and techniques used to perform troubleshooting, including packet capture and protocol analysis tools.
• IEEE 802.11/Wi-Fi standards, technologies, tools, and signal analysis. • Principles and practices of authenticating users and devices, including Active Directory and Public Key Infrastructure.
• Design techniques, tools, and principles are involved in the production of precision technical plans, blueprints, drawings, and models.
• Principles and practices of server and storage infrastructure and related analysis and design.
• Virtualization technologies, including Hyper-V and VMWare. • File storage technologies, file structures, and file systems. • Storage hardware buildup, maintenance, and troubleshooting. • Principles and practices of data communications, data center, UPS and maintenance and environmental design and monitoring.
• IT security concepts for OS, networking, file systems and system integration.
Information Technology Analyst I / II Ability to:
• Perform statical analysis to troubleshoot enterprise-level issues. • Perform professional work in support of the City’s operating systems, enterprise storage, servers, security, data center hardware, software, and systems infrastructure.
• Analyze, diagnose, maintain, and troubleshoot operating systems, enterprise storage, and servers.
• Detect, isolate and resolve application hardware and software problems. Install, test and configure hardware and software applications and programs. • Evaluate, test, implement and support new technology and serve in an advisory capacity to supervisors and managers.
• Provide support in the implementation and maintenance of various applications. • Respond to and identify user needs and determine resolutions. • Instruct users in the use of City computer systems.
• Establish and maintain a variety of filing, recordkeeping, and tracking systems. • Perform contract management with vendors/contractors. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Operate modern office equipment including computer equipment and specialized software applications programs.
• Understand and follow oral and written instructions.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
City of Imperial Beach
Information Technology Analyst I/II
Senior information Technology Analyst
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
In addition to the qualifications for the Information Technology Analyst I / II Senior Information Technology Analyst III Knowledge of:
• Principles and practices of complex operating system design, analysis, and documentation.
• Project management methodologies.
• System licensing, auditing, and compliance.
• Principles and practices of complex network and server infrastructure-related analysis and design.
• Techniques, equipment, and diagnostic software used in the assembly, troubleshooting, and repair of server and network infrastructure. • Methods of application integration within a heterogeneous environment. • Web-based and client-server application development standards. • Principles and techniques of various Internet and data communication systems. • Single sign-on, Multi-factor Authentication, and SAML concepts and applications. • Internet security practices and standards.
• Asset management practices support life cycle management related to personal computers, printers, and related peripheral equipment.
• Service Desk Functional Area:
• Asset management practices that support life cycle management related to personal • computers, printers and related peripheral equipment. • Techniques, equipment, diagnostic software used in the assembly, troubleshooting and repair desktops and printers.
Senior Information Technology Analyst Ability to:
• Write operating instructions, procedures, and training materials for electronic data processing machine applications.
• Provide Tier 2 end-user support, including researching user complaints and issues and answering technical questions.
• Understand and determine system and/or business requirements in collaboration with other Information Technology staff, users, and vendors. • Participate in or lead cross-functional teams and meetings. • Independently perform professional work supporting the City’s network and server infrastructure.
• Use network monitoring tools and troubleshooting techniques, including packet capture and protocol analysis tools.
City of Imperial Beach
Information Technology Analyst I/II
Senior information Technology Analyst
• Independently perform professional work in support of the City’s operating systems, enterprise storage, servers, security, data center hardware, software, and systems infrastructure.
• Analyze, design, program, install and maintain highly technical and complex operating systems, storage, and servers.
• Independently coordinate service desk functions with other divisions and departments.
EDUCATION, EXPERIENCE AND LICENSING
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the necessary knowledge, skills, and abilities would be:
Information Technology Analyst I: A Bachelor's degree with a major emphasis in computer science, information systems, data processing, or a related field is required; or three years of increasingly responsible experience in computer operations, providing technical computer support and maintenance.
Information Technology Analyst II: A Bachelor’s degree with a major in computer science, information systems, data processing, or a related field is required; and four years of professional system administration experience with an enterprise system of the same or greater scope and complexity.
A Systems Administration/System Engineer certification in Microsoft and VMware and Cisco CCNA or CCNP certification is required.
Senior Information Technology Analyst III (Senior): A Bachelor’s degree with a major in computer science, information systems, data processing, or a related field is required; and five years of professional system administration experience with an enterprise system of the same or greater scope and complexity.
A Systems Administration/System Engineer certification in Microsoft and VMware and Cisco CCNA or CCNP certification is required.
All Classifications Licensing:
Possession of or ability to obtain, prior to employment, a valid Class "C" California driver's license with a safe, satisfactory driving record and ability to maintain through the course of employment.
PHYSICAL DEMANDS & WORKING CONDITIONS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
City of Imperial Beach
Information Technology Analyst I/II
Senior information Technology Analyst
Primary functions require sufficient physical ability to work in an office setting and operate office equipment; continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils; frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards; occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasp to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standard office setting. Exposure to temperature swings from cool, controlled environment in computer room to non-air-conditioned office space during summer months; mechanical hazards of moving equipment parts; electrical hazards of electronic equipment; explosive hazards of batteries and power supplies; dust of excessive paper products; potentially toxic substances of cleaning chemicals. Work is performed indoors in office environment. Work schedule is an 80-hour biweekly period, with unscheduled breaks. Overtime or flexible hours may be required infrequently due to emergencies or for system maintenance. Work environment is informal, team-oriented, having both routine and variable tasks, with variable pace and pressure. Primary functions require sufficient physical ability to work in an office setting and operate office equipment. Continuous sitting, downward flexion of neck, sideto-side turning of neck; pinch grasp, finger pressure, and fine-finger dexterity to hold and/or manipulate writing utensils and operate computer keyboards. Approximately 70-80 percent of time involves computer keyboard operation. Frequent pushing/pulling, twisting at waist.
Occasional walking, bending and stooping, reaching at and above shoulder level, upward flexion of neck; lifting objects weighing up to 10 lbs. from below waist to above shoulder level and transporting distances up to one city block. Infrequent standing, squatting, crawling, climbing, kneeling; lifting objects weighing 11-25 lbs. from below waist to shoulder level and transporting distances up to 50 feet; lifting objects weighing 26-50 lbs. from below waist to waist level and transporting distances up to 10 feet, with or without assistance; moderate wrist torque to operate knobs and dials; power grasp to hold equipment. See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Hear in the normal audio range with or without correction.