36 Attachment A: Staff Qualifications
(continued on next page)
37 Michael Peace Senior Technical Engineer
PROFESSIONAL SKILLS
Business
A positively motivated and highly skilled technical
engineer with excellent organizational, leadership and
people skills. Eleven years of IT engineering experience with a record of accomplishment in providing excellence in technical service and support.
Specializing in building trust with stakeholders at all levels of the organization. Able to identify and capture opportunities for improvement and enhancement while
managing fluid environments.
Technical
Virtualization:
• AWS, Citrix: XenApp/XenServer, VMware, Hyper-V
• Desktop as a Service (Horizon View)
• Establishing and Maintaining virtualization
environments in various operating systems
Networking:
• Administration: (Active Directory, Exchange, DNS,
DHCP)
• Networking: (TCP/IP, VPN, LAN, WLAN, WAN)
• Managing SSL Certs
• AWS, Citrix: XenApp/XenServer, VMware, Hyper-V
• Establishing and Maintaining virtualization
environments in various operating systems
• Troubleshoot and Support: POS, Windows (XP,
VISTA, 7), Mac OS X, iPhone, Android, platforms
Hardware/Software:
• Managed migration projects to transition technical
environments
• Installing 3rd party applications (Both server and
client-based apps)
• Repairing, trouble shooting, diagnosing, installing,
maintaining, and configuring various types of
computer systems.
• Software Implementation: Windows, MS Office
(Word, Excel, Power Point, Access, Outlook)
• Server Operating Systems: (Windows Server 2008
R2, 2012, and 2016)
• SQL Management Studios
HIGHLIGHTS/CERTIFICATIONS
Ø MCPS: Microsoft Certified Professional
Ø Network+
Ø Group Policy • Content Filtering • OSI Model
Ø LAN/WLAN • Vulnerability Testing • Wireless
Ø Cabling/Topologies • PKI • Routing Protocols
Ø Exchange Server • Firewalls • TCP/IP Suite
Ø Active Directory • Smoothwall • DNS
Ø Window Server • IPSec • DHCP
Ø Infrastructure Design • Access Control • Network
Troubleshooting
Ø Disaster Recovery • VPN (ping, traceroute,
netstat, etc.)
Ø RADIUS
Ø Cisco, Meraki and Aruba experience
Ø Palo Alto network and security experience
PROFESSIONAL EXPERIENCE
As part of Eaton & Associates’ Sales and Professional
Services team, Michael is an experienced Systems
Engineer, working with clients ranging from small and
medium business to large government entities. In this role, he directly participates in projects varied from the Network upgrades to specific IT system deployments.
Michael has provided technical engineering services for his clients to include Project Management, Systems and
Network Administration, Server Migrations, Exchange to
Office 365 migrations, Additional tasks have included
installation and support of Active Directory, DHCP, DNS, ADFS, iSCSI, NPS, AWS, MS Clustering, SCCM, Cisco
Meraki MX Firewalls, MS Switches and MR Access
Points and IP Telephony
Prior to joining the Eaton team, Michael has enjoyed a
successful and broad set of experience providing technical engineering and related support services in the IT field.
38 Mohamed Shalabi
CTO and Sr. Network Engineer
PROFESSIONAL SKILLS
Business
A highly successful and driven technical
leader, with a 10-year solid record of
accomplishment in establishing vendor
relations and supporting existing organizations
in achieving high levels of IT performance and
growth.
Specializing in relationship building with
stakeholders, high level strategic planning and
quickly identifying opportunities for
improvement while managing ever-changing
environments.
• Data reporting & interpretation
• SLA & SPI setting & management
• IT project management
• Change & risk management
• Strategic IT planning
Technical
Cloud:
• Amazon Web Services
• Microsoft Azure
• Rackspace
• OpenStack
Virtualization:
• VMWare ESX/vSphere
• Microsoft Hyper
• Desktop as a Service (Horizon View)
Networking:
• Cisco Switching and Routing
• HP Switching and Routing
• Cisco/Meraki WLAN
Data Continuity:
• Disaster recovery planning & testing
• Data backup & recovery strategies
• Access management & controls
Scripting:
• Powershell.
CERTIFICATIONS/MEMBERSHIPS
Ø CISCO Certified Network Associate (CCNA)
Ø VMWare Certified Associates 6 – VCA-DCV6
Ø AWS Certified Solution Architect – AWS-ASA
Ø Microsoft Certified Professional - MCP
PROFESSIONAL EXPERIENCE
Mr. Shalabi as part of the Eaton & Associates Managed
Services staff, performs technical & business duties for a wide array of small-medium size businesses
He was project manager responsible for Robert Stephen
Consulting, INC Virutal-2-Virtual infrastructure
migration efforts focusing service deliveries and
venialities, and full documenting changes in Eaton’s
cloud based documentation system.
Mohamed was the lead network engineer responsible for
developing an overhaul of Ronald McDonald House in
San Francisco networking infrastructure including the
implementation of highly available VMWare cluster, as
well as a full migration from on-premise Exchange
communication platform to cloud-based Microsoft
Office 365.
Mr. Shalabi has performed project management and
technical duties in Lennon BPO office re-location,
overseeing infrastructure, desktop, and wireless
connectivity tasks and performance
While implementing a full managed services
infrastructure, Mohamed was the primary onsite IT staff member for the Contemporary Jewish Museum (CJM)
in San Francisco. In this role he supported CJM’s IT
infrastructure and end-user support in a mixed
Windows/Mac/Linux environment including business
data/voice/desktop administration.
39 Dion Nelson
Director of Help Desk
PROFESSIONAL SKILLS
Business
Dion is a dynamic Help Desk Manager with
nearly a decade of hands-on experience in the
Information Technology sector. Throughout
his career, he has demonstrated a passion for
delivering high level support services and
building effective IT solutions. Starting as a
Technical Support Engineer, Dion quickly
advanced into a managerial role, where he has
consistently proven his ability to lead and
inspire teams to achieve high-performance
standards. His approach is rooted in a strong
customer-centric mindset, ensuring that endusers receive prompt and effective support.
Dion's expertise, honed over the years,
positions him as an asset to any organization
seeking a dedicated and results-driven Help
Desk Manager.
Technical
• Troubleshooting and Problem-Solving:
• Advanced skills for effective technical
issue diagnosis and resolution.
• Understanding of hardware, software
problems, and network
configurations.
• Guides the team in resolving complex
challenges.
• Technical Proficiency in IT Systems
and Applications:
• Solid foundation in IT systems,
software, and applications.
• Knowledgeable in operating systems
(Windows, macOS, Linux) and
various software applications.
• IT Service Management (ITSM) and
Help Desk Tools:
• Familiarity with Help Desk tools and
ticketing systems.
• Adept at implementing ITSM best
practices for streamlined processes.
• Vital experience in tools for ticket
tracking, remote assistance, and
performance monitoring.
HIGHLIGHTS/CERTIFICATIONS
• Proven Leadership Experience
• Advanced Troubleshooting Skills
• Customer Satisfaction Achievement
• Technical Proficiency Across Platforms
• IT Security Awareness and Compliance
• Implementation of IT Service Management
(ITSM) Best Practices
• Metrics-Driven Performance Management
• Vendor Management Expertise
• Incident Management Expertise
• User Training and Documentation
• Service Level Agreement (SLA)
Adherence
• Bachelor of Science in Technical
Communication
PROFESSIONAL EXPERIENCE
As the Help Desk Manager at Eaton & Associates,
Dion orchestrated a high-performance support team,
ensuring clients received exceptional IT services.
Implementing ITIL best practices, Dion optimized
service delivery, resulting in an increase in customer
satisfaction and a reduction in incident resolution times.
Dion spearheaded the integration of a new ticketing
system, streamlining workflows and enhancing overall
operational efficiency.
Through a focus on continuous improvement and
employee development, Dion cultivated a skilled and
motivated help desk team that consistently meet and
exceeded performance metrics.
40 Andrew Thakkar
Sr. Project Manager
PROFESSIONAL SKILLS
An adaptive and highly skilled Senior
Project Manager with excellent
organizational, leadership and people
skills. He provides the client,
stakeholders and end-users with up-todate information and making sure they are always informed on the status of a project.
A proactive project manager that
anticipates challenges, identifies
opportunities, and takes preemptive
actions, ensuring smooth project progress
and exceeding expectations.
Project Experience in
Virtualization:
• Update to a virtual server
environment
• Physical to virtual migration of a
server system
Networking:
• Network equipment physical
migration to new location
• Network equipment
refresh/expansion to an existing
environment
• Deployment of a net-new build out
• Physical and cloud backup solution
migration/new deployment
Hardware/Software:
• MDM deployment
• SSO deployment
• MFA deployment
• Workstation refresh deployment
• In-Place upgrade of workstations to a
new OS
• Filing system migration
• Email system migration
• Inventory system deployment
• KnowBe4 deployment for security
and awareness training
HIGHLIGHTS/CERTIFICATIONS
• Bachelor of Science Degree in Management
• Certified Project Management Professional
from the Project Management Institute
• 7+ years of experience in the field of
Information Technology
PROFESSIONAL EXPERIENCE
Andrew is a seasoned Project Manager with nearly
a decade of expertise in the dynamic field of
information technology. With a proven track record
of successfully leading and delivering complex
projects, Andrew combines technical proficiency
with exceptional organizational skills. His
comprehensive understanding of project lifecycles,
coupled with a keen eye for detail, ensures
seamless execution from conception to completion.
Andrew's leadership style is characterized by
effective communication, fostering collaboration
among cross-functional teams, and a commitment
to meeting project milestones on time and within
budget. Armed with a deep knowledge of IT
processes and methodologies, Andrew has
consistently exceeded client expectations, earning a
reputation for reliability and excellence. As a
forward-thinking Project Manager, he remains
adaptable to evolving industry trends, making him
a valuable asset for any IT project seeking a
results-driven professional.
41 Gabby Nelson
Town of Los Altos Hills Account
Manager
PROFESSIONAL SKILLS AND
EXPERIENCE
Gabby Nelson is an accomplished Account
Manager with nearly 5 years of experience
in the information technology sector,
particularly supporting Government clients.
She excels in developing and maintaining
strong client relationships and ensuring
customer satisfaction. Gabby’s knowledge
of supporting Government and Corporate
agencies allows her to effectively
communicate and align client needs with
the capabilities of her team. Her strategic
mindset and attention to detail have
contributed to successful operational
support as well as the delivery of highquality IT projects.
HIGHLIGHTS/CERTIFICATIONS
• Government Sector Experience – 5 years’
experience supporting local governments
• Strategic Account Management- Ability
to develop and execute strategic plans,
resulting in increased client satisfaction
• Security and Compliance Focus: In-depth
knowledge of security protocols and
compliance requirements specific to
government agencies
• Cross-functional Collaboration: Partners
effectively with technical teams, vendors,
project managers, and clients to align IT
solutions with agency objectives
• Exceptional Communication Skills: Can
translate technical concepts into easily
understandable terms
• Client Advocacy: Advocate for our clients
fostering a customer-centric culture and
ensuring that client feedback informs
continuous improvement initiatives.
• Master’s Degree from UCLA
Eaton & Associates Pricing in Response to Los Altos Hills RFP for IT Managed Services (7.9.24) Calculate
Year 1 Calculate Year 1 Calculate Year 2 Calculate Year 2 Calculate Year 3 Calculate Year 3
Monthly
Costs
Total Annual
Costs Monthly Costs Total Annual Costs
Monthly
Costs
Total Annual
Costs
Monthly Cost ‐ Flat Fee
Cost to provide General Support and
Base Services as listed in Scope of
Services
1 $2,620 $31,440 $2,620 $31,440 $2,621 $31,452
Desktop and Server Services (Per
Unit)
On‐Site IT Support 24 hours per
month 1 $3,720 $44,640 $3,720 $44,640 $3,720 $44,640
City Desktops 28 $2,100 $25,200 $2,100 $25,200 $2,184 $26,208 City Laptops 25 $1,875 $22,500 $1,875 $22,500 $1,950 $23,400 Printer/Copiers (Sharp) 2 $40 $480 $40 $480 $40 $480
Printers/Plotter 8 $160 $1,920 $160 $1,920 $160 $1,920
Physical Servers 3 $525 $6,300 $525 $6,300 $540 $6,480
Virtual Servers 10 $1,750 $21,000 $1,750 $21,000 $1,800 $21,600 Storage 1 $175 $2,100 $175 $2,100 $175 $2,100
Network and Security Services (Flat
All Inclusive Monthly Costs)
Firewall 3 $165 $1,980 $165 $1,980 $180 $2,160
Cisco/Aruba (Fiber/PoE) 4 $220 $2,640 $220 $2,640 $224 $2,688 Meraki Switch 1 $55 $660 $55 $660 $56 $672
Wireless Access Points (Ruckus) 8 $0 $0 $0 $0 $0 $0
Netgear Switches 2 $110 $1,320 $110 $1,320 $110 $1,320
Barracuda Backup 1 $175 $2,100 $175 $2,100 $180 $2,160
Transition Costs
As the encoumbant, there will be no
transition costs 0
Totals $13,690 $164,280 $13,690 $164,280 $13,940 $167,280
EXHIBIT B
Hourly Rates By Position
For work outside Scope of Services Hourly
Rate
Project Manager $145
Network/Systems Engineer $155
CTO $195
Account Manager (Included at no
additional cost) Incl.
ITEM 13A
TOWN OF LOS ALTOS HILLS
MEMORANDUM
DATE: July 18, 2024
TO: Honorable Mayor and City Council
FROM: Arika Miller, City Clerk ABM
APPROVED: Peter Pirnejad, City Manager PP
REQUEST FROM: Carol Gottlieb, History Committee
RE: Los Altos Hills History Committee’s History of Horses and Pathways ______________________________________________________________________________ The Los Altos Hills History Committee requests approval to hold the Committee’s Fall Annual Presentation: History of Horses and Pathways – Their Influence on Making Los Altos Hills a Connected Community, on the requested date of Sunday, September 29, 2024, at 2 PM based on staff availability. The presentation may be either virtually, in the Council Chambers, or hybrid again depending on the location of the participants and the health concerns at the time.
The History Committee also requests permission to publicize the presentation through the various venues- social media, newsprint, and the Town Website, and distribute a few flyers.
It is unclear if staff will be available to support the event as this was not on our approved list of events.
The cost for the reception and the videographer will be estimated at $1,000. Staff time will be an estimated $400.
The Los Altos Hills Historical Society made a donation to the Town in 2015 which was designated for the History Committee for their events and the historic preservation of the Town of Los Altos Hills. The remaining balance in that fund is $18,532.14. The City Council should direct staff to utilize either the allocated History Committee budget or The Los Altos Hills Historical Society donation.
ITEM 13B
TOWN OF LOS ALTOS HILLS
MEMORANDUM
DATE: July 18, 2024
TO: Los Altos Hills City Council
FROM: Arika Miller, City Clerk ABM
APPROVED: Peter Pirnejad, City Manager PP
REQUEST FROM: Sandy Mingia, Joint Volunteer Awards Committee RE: Los Altos/ Los Altos Hills Joint Volunteer Award Committee’s Donation Request
______________________________________________________________________________ The Los Altos Hills Joint Volunteer Awards Committee is requesting $3,000 because of the deficit after last year. This is an increase from the $1,500 that was budgeted for FY24-25. The money will pay for the increased cost of goods and services this year. JVAC is working on ways to make sure that this year's event at least breaks even as it has in years past. The cost of meals has gone up about 100% and the venue has gone up about 400%.
Last year participation was down about 25%. They're remedying that by working with the cities and increasing the outreach. The committee is also specifically targeting Los Altos Hills to ensure good representation. Last year there were no nominations from Los Altos Hills.
In addition to the contribution from Los Altos that we are anticipating, they also are providing the Large Room in the community center at no charge.
The donation requested by the Los Altos/Los Altos Hills Joint Volunteer Awards Committee is $3,000 of which $1,500 is budgeted and the additional $1,500 is being requested during the disbursement of the Community Service Grant Fund.
1 Arika Miller
From: Sandy Mingia <[email protected]>
Sent: Thursday, July 18, 2024 11:47 AM
To: Stanley Mok; Arika Miller
Cc: Linda Swan
Subject: Joint Volunteer Awards Committee request for additional funding Dear Mayor Mok and the City Council of Los Altos Hills, This is a request to increase the Los Altos Hills funding to the Los Altos/Los Altos Hills Joint Volunteer Awards from $1500 to $3000.
As discussed with Mayor Mok, we are excited about the participation of the Los Altos Hills Town Council to ensure a strong representation from Los Altos Hills at this year's event. That support will make a substantial difference in the attendance and the profitability of the event.
The absence of nominations from Los Altos Hills last year was disappointing and correlates to a 25% decrease in attendance. This led to a corresponding 25% decrease in revenues for the luncheon. We ended the year $2K+ in the hole and have only enough cushion to run one more year with this kind of loss.
I am confident that, with your support and additional funding, we can continue to annually honor both our celebrated and unsung local heros .
The nomination packets will be available soon, and we will ensure that one is delivered to you for distribution at Town Hall, as previously discussed with Mayor Mok.
Additionally, I wanted to address the significant increase in costs for hosting the JVAC luncheon.
Historically, we benefited from favorable pricing with The Canana, Palo Alto. However, the recent change in management there has led to a 91% increase in catering prices and a 375% increase in venue pricing, aligning them with average market rates. Despite our efforts, we could not find any other venues capable of accommodating 160+ guests at the rates we previously enjoyed.
Fortunately, the City of Los Altos has graciously offered us the use of the Grand Oak Room at the Community Center at no charge this year. This much appreciated support will help us manage some of the increased expenses involved in the event. We still seek ways to bring in more attendees and maintain the level of quality of the event.
The easy way to raise these funds would be to raise the cost of the ticket. We feel It is crucial to keep ticket prices affordable to ensure inclusivity. Even now, some worthy nonprofit organizations refrain from nominating candidates due to the financial burden of purchasing tickets for their honorees, covolunteers and families. By keeping attendee fees low, we can encourage more nominations and celebrate the valuable contributions of all volunteers, regardless of their organization's financial capacity.
ITEM 13B, Supplement 1
2 Thank you for this consideration and for continuing to support this event and what it says about our people and our towns. The awards are one of the ways that The Cities highlight and honor those volunteers who work hard and generously on all of our behalf.
With appreciation,
Sandy Mingia
Chair, 2024 Los Altos/Los Alts Hills Joint Volunteer Awards Committee