Lynwood City Council
November 21, 2023

With
our
thriving
workload
and
ongoing
projects,
Passport
has
more
than
enough
capacity
to
devote
substantial
time
and
attention
to
meeting
all
of
the
City’s
needs.

While
we
recognize
that
these
key
individuals
will
work
most
closely
with
the
City,
all
of
Passport’s
250+
employees
are
intricately
and
specifically
chosen
because
of
their
extensive
diversity
of
experience
within
the
mobility
industry
and
beyond.

Passport
prides
itself
on
onboarding
the
best
individuals
that
will
champion
our
clients
and
deliver
the
best
solution
and
experience
possible
for
clients
like
the
City.

For
Passport’s
key
staff’s
brief
resumes/bios,
please
refer
to
Appendix
II.

PASSPORT’SDEDICATEDPERSONNEL
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EXPERIENCE
Passport
boasts
an
impressive
performance
history
of
successfully
launching
similar
parking
technology
systems
to
dozens
of
cities
across
the
United
States.

Passport’s
clients
have
experienced
increases
in
parking
management
efficiency,
revenue
and
compliance
rates,
citation
resolutions,
and
increased
customer
satisfaction
from
a
clear
and
efficient
permitting
process.

From
the
issuance
of
this
very
RFP
to
the
forthcoming
years
of
successful
collaboration
and
partnership,
the
City’s
project
is
being
meticulously
managed
with
the
highest
level
of
efficacy,
attention,
and
zeal.

As
the
City’s
partner,
Passport
ensures
the
desired
citation
management
system
and
digital
permitting
system
will
be
successfully
implemented
and
deployed
to
meet
the
high
standards
of
the
City,
its
residents,
and
visitors.

As
the
City's
partner,
Passport
ensures
the
successful
implementation
and
deployment
of
the
desired
citation
management
and
digital
permitting
systems,
meeting
the
City's
high
standards
and
the
expectations
of
its
residents
and
visitors.

REFERENCES
CLIENT

PRODUCT

INFORMATION
Inglewood,
CA
Citation
Management,
Mobile
Payments,
Merchant
Processing,
Digital
Permits,
Mobile
License
Plate
Reader
(LPR)
Name
:

Harjinder
Singh
Title
:

Deputy
City
Manager
Email
:
hsingh@cityofinglewood.org
Phone
:
(310)
412-5324
Long
Beach,
CA
Mobile
Payments,
Digital
Permits
Name:

Jorge
Godinez
Title:

Contracts
&
Grants
Officer
Email:

[email protected]
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Phone:
(562)
570-6444
Los
Angeles
County
Metro
Citation
Management,
Mobile
Payments,
Merchant
Processing,
Digital
Permits,
Mobile
LPR
Name:

Frank
Ching
Title:

Deputy
Director
Email:
[email protected]
Phone:
(213)
922-3033
Huntington
Beach,
CA
Mobile
Payments,
Merchant
Processing
Name:

Milan
Vukoje
Title:

Supervisor
Email:
[email protected]
Phone:
(714)
536-5647
Pasadena,
CA
Mobile
Payments,
Merchant
Processing
Name:

Jon
Hamblen
Title:

Parking
Manager
Email:
[email protected]
Phone:
(626)
744-7463

SOLIDFINANCIALPOSITION
Passport
is
a
Delaware
C-Corporation
backed
by
institutional
investors
Bain
Capital
Ventures,
MK
Capital,
Grotech
Ventures,
Relevance
Capital,
Rho
Capital
Partners,
H.I.G.

Growth
Partners
and
ThornTree
Capital
Partners.

Since
2013,
Passport
has
raised
a
total
of
$110M
in
four
equity
funding
rounds.

Passport
also
maintains
a
lending
relationship
with
Sixth
Street
Partners.

Passport
has
used
its
funding
to
deliver
innovative,
technologically
advanced
solutions
to
municipalities,
private
operators,
and
universities
across
North
America.

Passport
has
no
active
plans
for
closures
or
mergers.

Passport
provides
internally
prepared
financial
statements
monthly
for
review
by
its
Board
of
Directors.

These
financial
statements
are
prepared
on
the
same
basis
as
its
annual
financial
statements,
which
are
audited
annually
by
Deloitte
&
Touche
LLP
(“Deloitte”),
who
also
prepare
the
company's
annual
federal
and
state
tax
returns.

Deloitte
most
recently
issued
an
unqualified
opinion
that
Passport’s
financial
statements
for
the
years
ended
December
31,
2021,
and
2020
fairly
present,
in
all
material
respects,
the
financial
position
of
the
company.

As
a
private
company
and
in
light
of
the
sensitive
nature
of
the
information,
Passport’s
policy
is
that
it
does
not
provide
copies
of
its
financial
statements
to
third
parties,
including
in
connection
with
requests
for
proposals.

With
over
2 billion
transactions
to
date
under
our
suite
of
product
offerings
and
in
light
of
our
longstanding
history
of
successful
operation
in
this
space,
Passport
can
confidently
attest
to
its
ability
to
successfully
service
any
contract
arising
out
of
this
project.

For
further
information,
please
feel
free
to
contact:

Brian
Mooney,
CEO
Passport
Labs,
Inc.
[email protected]
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C. ASSIGNEDREPRESENTATIVES
Conor
Buckley,
Passport’s
Account
Executive,
is
the
City’s
responsible
representative,
will
administer
the
contract,
and
will
assist
the
provider
in
obtaining
information.

Please
refer
to
Appendix
II
,
fo
r
additional
details
regarding
Conor
as
well
as
all
key
staff.

Upon
award,
Passport’s
Chief
Revenue
Officer
(CRO),
Doug
Rogers,
also
included
in
Appendix
II
,
will
be
the
signatory
of
the
contract
between
the
City
and
Passport.

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D.WORKAPPROACH

SCOPEOFSERVICES-ADMINISTRATIVECITATIONPROCESSINGPROCESSINGOFADMINISTRATIVECITATIONS Passport
understands
that
the
City
has
a
need
to
properly
enforce
code
and
animal
citations.

However,
Passport’s
citation
issuance
solution
is
built
to
specifically
handle
license
plate-
based
citations.

The
City
would
need
to
continue
their
current
process
or
consider
handling
administrative
citations
outside
of
Passport’s
system.

CUSTOMERSERVICE
Passport’s
partner,
Duncan
Solutions,
will
provide
customer
services
for
the
City.

A
toll-free
number
will
be
provided
for
parking
and
collections
related
matters
where
highly
trained
and
skilled
staff
will
be
available
to
answer
inquiries
from
8:00AM–5:00PM
CST
Monday
through
Friday.

Duncan
also
offers
an
interactive
voice
response
(IVR)
system
24/7
that
provides
information
for
routine
inquiries
and
a
variety
of
frequently
asked
questions
(FAQ)
options
that
can
be
customized
at
the
City’s
request.

In
addition,
Duncan’s
customer
service
staff
is
trained
on
California-specific
scripts
and
business
rules
to
ensure
the
highest
quality
customer
service
is
provided.

Duncan
will
utilize
their
own
internal
process
to
track
and
report
on
complaints.

SCOPEOFSERVICES-PARKINGCITATIONPROCESSINGPROCESSINGOFPARKINGCITATIONS

STATEMENTOFWORKOVERVIEW
Passport's
digital
enforcement
solution
enables
end-to-end
parking
management
across
all
enforcement
operations
and
has
been
designed
to
streamline
enforcement
services,
reduce
time
and
cost,
and
easily
drive
compliance
for
all
vehicles
that
touch
the
curb.

The
system
is
broken
down
into
multiple
components;
each
component
is
seamlessly
integrated
with
the
others,
providing
real-time
data
collection
and
retrieval.

WEB-BASEDUSERINTERFACE
Passport
provides
a
secure,
hosted,
cloud-based
platform.

Passport’s
team
understands
no
two
environments
are
the
same
and
its
enforcement
solution
delivers
a
flexible
and
dynamic
solution
to
meet
the
City’s
specific
needs.

Built
on
Passport’s
platform,
partners
like
the
City
can
easily
take
advantage
of
cloud-based
software
technology,
as
well
as
license
plate
recognition
software
to
streamline
services,
reduce
time
and
cost,
and
increase
payment
rates.

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SecurePaymentProcessing/Pci-DssCompliance
Passport
securely
processes
more
than
six
million
credit/debit
card
transactions
annually
via
the
customer
portal.

Credit
card
numbers
are
encrypted
with
AES-256
on
a
rotating
encryption
key,
which
reduces
the
amount
of
content
that
is
encrypted
with
a
single
key,
minimizing
exposure.

All
information
is
stored
in
an
isolated
card
storage
database,
per
best
practices
and
transactions
are
tokenized
at
the
point
of
transaction,
meaning
that
credit
card
information
is
encrypted
from
the
moment
an
end
user
inputs
data
into
the
portal.

Tokenization
reduces
the
risk
of
credit
card
fraud
in
the
event
of
a
breach
since
there
are
no
actual
credit
card
numbers
ever
stored
or
transferred
in
the
sys
tem.

P
assport’s
server
then
reads
the
tokenized
information
and
sends
the
proper
data
to
the
merchant
processor.

Passport
maintains
Level
1 PCI-DSS
(v.

3.2.1)
compliance,
which
is
the
highest
and
most
stringent
of
the
PCI
DSS
levels
and
requires
undergoing
an
internal
audit
once
a
year,
as
well
as
quarterly
PCI
scans
to
remain
compliant.

ISSUANCEANDOBSERVATIONS
Passport’s
native
Android
front-end
enforcement
application,
OpsMan
Mobile
(available
on
the
Google
Play
Store),
will
be
used
by
enforcement
officers
to
issue
citations.

Passport
uses
dynamic
lookups
of
each
license
plate
number
(LPN),
checking
each
inputted
character
against
a
continually
updated
database
of
information
(e.g.,
mobile
app
payments,
meter
payments,
enforcement
lists,
etc.)
and
retrieving
data
in
an
average
of

2.5 seconds.

In
less
than
30 seconds,
an
enforcement
officer
will
be
able
to
enter
an
LPN,
validate
if
the
vehicle
is
illegally
parked,
and
issue
a
new
citation.

When
a
citation
is
issued,
the
citation’s
data
is
then
pushed
to
the
cloud-hosted
Passport
portal
and
made
available
for
payment,
tracking,
and
reporting.

PASSPORT’SPORTAL
Passport’s
enforcement
solution
features
a
back-office
portal
that
serves
as
the
main
analytics
dashboard
for
the
City’s
parking
management
and
a
control
board
for
parking
operations.

It
will
aggregate
data
in
real
time
from
all
front-end
interfaces
(enforcement
software,
customer
payment
portal,
mobile
app,
etc.),
to
then
be
used
toward
additional
enforcement,
data
processing,
trend
analysis,
and
reporting.

Passport’s
portal
offers
many
crucial
citation
processing
functions,
such
as:●
Cashiering●
Appeal
processing●
Scofflaw
management●
Violation
updates

CUSTOMER-FACINGPORTAL
Passport’s
enforcement
solution
is
accompanied
by
an
online
customer
portal,
which
allows
violators
immediate
access
to
pay
or
appeal
their
citations
online
following
issuance.

All
customer
portal
activity
immediately
feeds
into
the
Passport
portal
for
review
upon
submission.

Using
the
proposed
web-based
Passport
portal,
authorized
City
system
users
will
have
access
to
real-time
information
associated
with
citation
processing
and
collections
activities,
including,
but
not
limited
to:●
Originally
captured
citation
information●
Citation
status
(open,
closed,
suspended,
etc.)●
Processing
timeline
activity
(late
penalties,
notices,
etc.)●
Payment
status
and
related
information
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REVENUECOLLECTION

COLLECTIONSERVICESOVERVIEW
Passport’s
partner,
Duncan’s
AutoCOLLECT
solution
provides
the
right
blend
of
proven
and
refined
collection
methods,
industry
leading
technology,
and
seasoned,
highly
trained
collections
personnel
to
the
City’s.

Duncan’s
AutoCOLLECT
solution
meets
or
exceeds
the
key
requirements
in
the
City's
RFP,
and
it
represents
the
best
in
the
collection
of
municipal
court
accounts.

AutoCOLLECT
–
Duncan’s
collection
solution
AutoCOLLECT
is
a
nationally
recognized
system
that
manages
multiple
vendors
and
subcontractors.

Services
and
benefits
of
Duncan’s
solution
include:●
Analysis
and
Segmentation:

Duncan
assesses
the
collectability
of
accounts
based
on
a
variety
of
debt
characteristics,
both
upon
assignment
and
on
an
ongoing
basis.

This
approach
gives
us
the
flexibility
to
employ
targeted
initiatives
to
enhance
revenues
and
is
successful
in
collecting
aged
receivables●
Locating
the
Debtor:

Duncan
recognizes
the
importance
of
current,
accurate
contact
information.

Duncan
mobilizes
best
practice
debtor
identification
tools
and
processes
to
ensure
its
collectors
have
the
best
available
contact
information●
Multi-Tier,
Proprietary
Skip
Trace
Waterfall:

Duncan
employs
a
five-tier,
national
skip
trace
waterfall
process,
multiple
times,
to
refresh
and
validate
debtor
contact
information.

This
approach
returns
new
name
and
address
information
for
up
to
80%
of
hard-to-reach
debtor
accounts.●
DMV
Registered
Owner
(RO)
Acquisition:

Duncan
has
unmatched
expertise
and
capabilities
in
DMV
RO
acquisition
through
its
proprietary
DMV
Reg
Info
services,
direct
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partnerships
with
DMV
agencies,
Nlets
partnership
and
other
third-party
sources,
and
unparalleled
subject
matter
expertise
in
DMV
interfaces
and
policies.

Duncan
achieves
a
national
average
90%
“hit
rate”
on
RO
requests,
with
hit
rates
over
97%
in
some
states.●
Contacting
the
Debtor:

Duncan
takes
an
informative,
consultative
approach
while
engaging
your
constituents
and
guiding
them
toward
a
resolution
of
the
debt.●
Notice
Dunning:

Duncan
employs
a
variety
of
notice
styles
and
message
content
to
suit
different
scenarios,
and
all
notice
layouts
and
text
are
approved
by
the
client.●
Inbound/Outbound
Call
Management:

In
addition
to
providing
24/7
call
center
support
coordinated
through
its
user-friendly
IVR
system,
Duncan
employs
outbound
calling
early
and
often,
using
our
predictive
dialer
to
automate
the
process.●
Email
and
Text:

Pay-by-text
and
Pay-by-email
are
innovative
and
convenient
ways
for
customers
to
repay
their
debts
through
familiar
communication
channels.●
Escalation:

When
notices
and
outbound
calls
fail
to
effect
payment,
Duncan
offers
escalation
techniques,
as
an
option
and
based
upon
client-defined
rules,
to
motivate
motorists
to
resolve
their
debt,
including:●
Civil
Judgment
Filing/Legal
Collections:

Through
Duncan’s
local
legal
partners
and
according
to
the
City’s
business
rules,
Duncan
can
work
with
the
City
to
implement
this
collection
tool,
if
desired.

Duncan
has
provided
a
high-level
representation
of
its
solution
below.

Duncan’s
collections
methodology
leverages
leading
edge
technology,
robust
resources,
and
the
expertise
of
Duncan’s
seasoned
team,
and
is
customized
to
address
each
of
the
program
specifications
defined
in
the
City's
RFP.

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Duncan’s
collection
flow.

Follow
the
flow
chart
above
for
collection
processes.

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FRANCHISETAXBOARD(FTB)
For
specified
processing
and
collections,
Citations
older
than
(3)
years
cannot
be
assigned
to
the
FTB
for
collections
per
CA
Government
code.

Should
there
be
failed
R/O
attempts,
accounts
without
register
owner
data
cannot
be
submitted
for
SSN’s,
noticing
or
assigned
to
the
IIC
program.

Duncan,
Passport’s
partner,
typically
does
not
attempt
to
collect
unless
the
minimum
amount
is
$50.00
or
greater
but
if
the
City
desires,
collection
attempts
below
that
standard
will
be
adapted
.

Tax
Offset
notice
mailings
are
mailed
by
no
later
than
October
1st
of
each
year.

To
ensure
sufficient
staffing,
during
the
heavier
correspondence
and
call
load
periods
seasonal
staffing
is
provided.

To
maintain
security
and
confidentiality,
Duncan
completes
and
maintains
the
required
7904
forms
for
Duncan’s
staff,
as
well
as
the
City
7904
forms
that
are
required.

Since
the
FTB’s
SWIFT
process
is
in
place,
Duncan
can
automatically
download
and
process
the
weekly
payment
files
on
behalf
of
the
City.

Eliminating
the
need
for
the
City
to
send
us
this
information.

Duncan
would
also
upload
any
changes
or
removals
in
the
same
manner.

The
City
would
need
to
email
us
copies
of
the
monthly
taxes,
lottery
and
unclaimed
property
checks
for
reconciliation
purposes.

When
there
are
City
notifications
of
refunds,
the
Ticket
Management
System
is
updated
to
reflect
the
refund
transaction.

Duncan
agrees
to
fully
document
the
FTB
program
for
the
City’s
review
and
approval.

FtbOffset
As
a
specialist
in
collecting
parking
debt
in
California,
Duncan’s
proprietary
and
comprehensive
system
administers
the
FTB
Tax
Intercept
process.

We
understand
the
unique
processing
and
collections
requirements
of
California
and
Duncan’s
systems
are
already
customized
to
handle
California-specific
logic
including
revenue
distribution
requirements,
registration
suspensions,
FTB
collaboration,
etc.

In
2019,
we
filed
over
$52
million
on
behalf
of
Duncan’s
government
clients.

In
California,
where
Duncan’s
clients
consistently
achieve
collection
rates
in
excess
of
90%,
Duncan’s
administration
of
the
FTB
Tax
Intercept
Program
affords
a
valuable
collection
process
not
offered
by
most
vendors.

Duncan
facilitates
placement
with
the
FTB
for
California
plates
that
have
completed
the
regular
citation
processing
cycle
and
have
either
been
rejected
or
removed
form
DMV
hold
and
quality
for
the
Personal
Income
Tax
intercept
program.

Outstanding
parking
violations
will
be
deducted
from
the
customer’s
CA
State
Tax
Refund,
CA
Lottery
winnings
and
Unclaimed
Property.

Once
the
annual
accounts
are
loaded
for
intercept,
Duncan
will
maintain
a
weekly
exchange
of
account
changes
and
deletions
to
the
FTB,
as
well
as
the
weekly
processing
of
payments
received
from
the
FTB
intercept
funds.

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FTB
SWIFT
Site.

SWIFT
account
site
utilized
for
the
communication
of
agency’s
Tax
Offset
data.

FTB
SWIFT
Site
landing
page.

The
annual
load,
download
of
weekly
offsets
and
upload
of
weekly
changes
and
removals
are
loaded
or
downloaded
for
the
respective
folder.

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FTB
SWIFT
email
notification
upload
confirmation
sample.

The
FTB
sends
an
automated
email
to
the
agency's
FTB
email
address
confirming
receipt
of
the
weekly
change
file.

FTB
SWIFT
email
notification
payment
files
downloaded
sample.

The
FTB
sends
an
automated
email
to
the
agency's
FTB
email
address
when
a
weekly
payment
file
is
available
for
download.

A
toll-free
number
and
inbound
email
inbox
are
provided
for
parking
and
collections
related
matters.

Duncan’s
toll-free
customer
service
line
has
highly
trained
and
skilled
staff
available
to
answer
inquiries
from
7 a.m.
–
4 p.m.

PST
Monday
through
Friday
and
a
24/7
IVR
system
that
provides
information
for
routine
inquiries
and
a
variety
of
FAQ
options
that
can
be
customized
at
the
City’s
request.

While
inbound
email
submission
requests
are
accepted
24/7,
Duncan’s
customer
service
staff
respond
to
these
inquiries
during
normal
business
hours
during
lower
volume
call
traffic
times.

FRANCHISETAXBOARDINTER-AGENCYINTERCEPTPROGRAM
Passport’s
enforcement
solution
automatically
facilitates
timely
registration
holds
through
its
back-end
data
management
interface.

Passport’s
system
utilizes
an
automatic
FTP
file
exchange
of
all
information
required
in
order
to
place/release
DMV
registration
holds
with
the
CA
DMV.

The
City
will
have
full
control
over
the
business
rules
that
qualify
a
vehicle
record
to
be
sent
to
the
DMV
for
registration
hold.

Passport
has
already
established
this
process
in
service
of
its
other
California
enforcement
clients
and
maintains
established
file
formats
and
FTP
exchange
pathways
required
by
the
CA
DMV.

Passport
completely
automates
the
process
of
DMV
holds
and
requests,
without
any
additional
input
from
City
administrators.

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Please
see
how
the
FTB
process
works
in
the
image
below.

Figur
e
:

Outline
of
the
FTB
Process.

ONLINEPAYMENTS
After
a
parker
is
issued
a
citation,
they
become
a
violator,
at
which
point
they
have
two
options:
pay
or
appeal
the
citation.

Once
a
citation
is
issued,
it
becomes
immediately
available
for
payment
online,
providing
violators
with
an
accurate
list
of
outstanding
violations
associated
with
their
vehicle
they
can
view
within
the
customer
portal.

Citations
can
be
looked
up
by
citation
number,
vehicle
identification
number
(VIN)
or
their
LPN
and
state
of
registration.

Passport
will
provide
a
City-branded
customer
portal
that
will
allow
violators
a
single
platform
to
accomplish
both
of
these
tasks.

For
more
details
on
the
online
appeal
process,
please
see
the
Online
Appeals
section
below
on
pg.
22 of
the
proposal
response.

SEARCHINGFORCITATIONS
Passport
uses
a
relational
database,
so
every
citation
associated
with
the
LPN
will
be
returned,
regardless
of
the
method
used
to
search.

For
example,
if
the
violator
is
marked
as
a
scofflaw,
the
portal
will
alert
the
violator,
explain
the
reason
and
any
consequences
of
that
designation,
and
how
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to
reconcile
the
account
to
avoid
booting
or
towing.

Once
a
full
list
of
all
outstanding
citations
is
returned,
the
violator
will
select
which
citations
they
want
to
pay.

PAYINGFORCITATIONS
To
pay
a
citation,
the
violator
will
select
“Pay
Citation,”
which
will
return
a
payment
form.

To
ease
the
payment
process,
Passport
auto-fills
certain
data
fields,
such
as
“State”
based
on
the
state
of
issuance.

The
violator
can
pay
using
Visa,
Mastercard,
Discover,
and
AMEX
cards
as
well
as
credit-card
issuer-backed
debit
cards
(i.e.,
the
Visa/MasterCard
logo
is
present
on
the
card).

Passport
is
listed
as
a
certified
gateway
provider
on
both
Visa
and
Mastercard’s
national
registries.

Additionally,
Passport
is
recognized
as
a
sponsored
service
provider
for
both
companies.

Credit
card
transactions
are
completed
without
any
charges
to
the
City.

Violators
may
also
choose
to
pay
using
Passport
Parking
Preloaded
Digital
Wallets,
as
referenced
in
the
section
below,
Passport
Parking
Preloaded
Wallets
.

Should
the
City
be
open
to
Passport
providing
merchant
services,
it
can
also
offer
Google
Pay
and
Apple
Pay,
as
referenced
in
the
section
below,
Google
Pay
&
Apple
Pay
,
for
additional
payment
options
to
increase
citizen
satisfaction
with
the
Mobile
Payments
process.

An
overview
of
Passport’s
Mobile
Payments
Platform
can
be
found
in
Appendix
II
of
this
proposal.

Additionally,
while
Passport
can
track
payments
by
check
or
money
order,
the
City
will
need
a
way
to
process
these
types
of
payments
outside
of
the
Passport
system.

Following
payment,
a
confirmation
receipt
will
be
emailed
detailing
the
citations
paid
and
all
charges.

All
posted
payments
update
the
corresponding
citation
record
system
wide.

Individuals
who
have
satisfied
their
accounts
will
be
removed
immediately
from
delinquency
noticing
schedules.

GooglePay&ApplePay
Should
the
City
be
open
to
Passport
providing
merchant
services,
as
outlined
in,
Appendix
II
,
it
can
also
offer
Google
Pay
and
Apple
Pay
as
additional
payment
options.

Customers
will
be
able
to
use
these
industry
leading
digital
wallets
to
pay
for
single
transactions
or
to
fund
a
Passport
Parking
wallet.

The
inclusion
of
these
digital
payment
options
offers
a
number
of
benefits.●
Drive
mobile
adoption
by
offering
customers
more
convenient
ways
to
pay
for
parking
at
no
additional
cost
to
the
City.●
Enhance
the
checkout
experience
by
allowing
customers
to
bypass
the
manual
entry
of
their
credit
card
information
prior
to
checkout.

This
is
particularly
helpful
in
driving
conversion
for
first-time
customers
by
eliminating
this
pain
point.

This
also
helps
to
decrease
decline
rates
due
to
any
entry
errors.●
Promote
cardholder
security
as
digital
wallet
transactions
have
an
extra
layer
of
security.

PassportParkingPreloadedWallets
The
City
may
also
choose
to
enable
customers
to
purchase
a
preloaded
wallet
directly
within
the
Passport
Parking
application.

This
is
a
closed-loop
wallet,
meaning
the
funds
loaded
into
the
wallet
will
be
solely
used
for
parking
transactions
initiated
from
Passport’s
application.

As
with
the
other
available
payment
methods,
customers
will
first
begin
by
entering
a
zone,
a
vehicle
LPN
or
parking
space
number,
a
duration,
and
then
confirming
their
session
and
payment
details.

On
the
payment
screen,
if
a
wallet
offer
is
available
(as
determined
by
the
City),
a
banner
will
appear
stating
“Check
pre-funded
wallet
offers
for
this
zone.”

COLLECTIONSPROCESS
Passport's
Parking
Enforcement
Software
and
equipment
solution
enables
end-to-end
parking
management
across
all
enforcement
operations
including
the
collections
process.

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●
Enforcement
officers
in
the
field
will
be
provided
with
Passport’s
comprehensive
Parking
Enforcement
Software
that
enables
them
to
quickly
identify
non-compliant
vehicles
and
electronically
issue
citations.●
Once
a
citation
is
issued,
its
information
is
securely
transmitted
into
the
Parking
Enforcement
Software
in
real
time,
available
to
both
the
violator
for
payment
and
to
a
given
municipality
for
tracking,
reporting,
and
collections.●
After
a
parker
is
issued
a
citation,
they
become
a
violator,
at
which
point
they
will
proceed
to
the
branded
portal
to
pay
or
appeal
the
citation.

Should
the
violator
choose
to
appeal
or
request
a
hearing,
the
citation
record
will
be
flagged
in
Passport’s
Parking
Enforcement
Software
as
a
pending
appeal
awaiting
investigation.

The
citation
will
also
be
suspended
from
any
further
collection
or
delinquency
action
(e.g.,
noticing,
immobilization)
until
a
decision
is
rendered.●
In
order
to
maximize
revenue
collection
on
outstanding
citations,
there
is
no
single
part
of
the
parking
citation
processing
and
collection
process
that
is
as
important
as
registered
owner
name
retrievals.

Passport
has
an
established
partnership
with
NLETS
to
collect
names
and
addresses.

This
program
is
designed
to
discourage
repeat
offenders
and
ultimately
drive-up
collection
rates.●
Passport’s
partnership
with
NLETs
allows
visualization
into
out-of-state
offender
details
to
further
pursue
citation
issuance
and
resolution.●
As
Passport
utilizes
adequate
information
of
registered
vehicle
owners
and
verification
procedures,
Passport
keeps
a
written
record
of
all
attempts
to
identify
registered
vehicle
owners.

SUBMITTINGAPPEALS&HEARINGREQUESTSONLINEAPPEALS
After
being
issued
a
citation,
a
violator
may
wish
to
appeal
their
citation.

Through
the
same
customer
portal
used
for
citation
payments,
they
will
be
able
to
submit
an
“
Appeal
”
or
“
Request
Hearing
.”
To
appeal
a
citation,
the
violator
will
select
“
Appeal”
and
will
be
asked
to
enter
an
appeal
reason,
provide
an
argument,
and
attach
documentation
in
support
of
their
appeal
(e.g.,
photos
or
other
evidentiary
documents).

To
submit
a
hearing
request,
the
violator
will
input
their
contact
information
and
select
“
Request
Hearing
.”
Within
the
customer
portal,
the
violator
will
be
able
to
see
photos
and
external
notes
recorded
by
the
enforcement
officer.

By
presenting
all
evidence,
the
customer
is
discouraged
from
submitting
a
frivolous
appeal
or
request.

Violators
will
also
be
able
to
select
“View
More
Information”
to
see
all
relevant
citation
details
including:

Ticket
Number,
LPN,
Violation
Type,
Color,
Make,
Model,
and
Officer.

MANUALAPPEALS
Within
“Manage
Citations”
in
Passport’s
portal,
administrators
can
also
enter
any
mailed
or
in-person
appeals/hearing
requests
by
clicking
into
the
“Citation
Detail”
for
that
ticket
and
selecting
“Appeal
Citation”
from
the
action
menu
at
the
top
of
the
screen.

Staff
will
enter
the
reason
for
the
appeal,
description
notes,
and
scan
any
supporting
evidence
provided
by
the
appellant
into
the
record.

Once
inputted,
it
will
be
added
to
the
appeal
queue,
awaiting
review.

PROCESSAPPEALS
From
Passport’s
portal,
administrators
can
easily
determine
which
tickets
have
been
appealed.

The
following
images
detail
the
process:

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Manage
Citations
Screen:

By
clicking
into
the
Citation
Details
screen,
users
can
scroll
to
the
Appeal
Card
to
see
an
overview
of
the
submitted
appeal/hearing
request,
with
a
quick
action
menu
to
edit
or
delete
it,
as
necessary.

Citation
Detail
Screen
-
Appeal
Card.

The
Appeal
Card
will
show
all
information
associated
with
an
appeal.

If
it
has
not
yet
been
processed,
options
will
be
available
to
edit/delete
the
appeal.

To
edit
an
appeal,
users
will
be
returned
to
the
appeal
screen
where
they
can
adjust
the
information
associated
with
the
appeal.

This
can
be
used
to
edit
any
appeal
regardless
of
submission
method
(i.e.,
online,
walk-in,
etc.).

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Edit
Appeal
Screen.

By
selecting
this
option,
administrators
can
edit
information
for
an
existing
appeal.

Any
edits
will
update
the
citation’s
trail
for
auditing
purposes.

To
review
and
render
decisions
on
all
submitted
appeals,
users
will
navigate
to
the
“Process
Appeals”
module
within
Passport’s
portal.

Here,
users
will
have
access
to
all
information
submitted
by
the
appellant
including
photos
or
supporting
documentation.

By
default,
the
“Process
Appeals”
screen
will
display
all
citations
under
appeal,
however
users
can
filter
results
by
Name,
LPN,
Request
Type,
Officer,
and
more.

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Process
Appeals
.

All
submitted
appeals
will
flow
into
the
Process
Appeals
module
for
City
review.

Passport’s
portal
collects
all
data
related
to
a
violation
record,
including
evidence
from
the
enforcement
officer
and
documentation
submitted
by
appellant,
to
render
the
most
informed
adjudication
possible.

A
“Decision”
will
be
selected
for
each
appeal,
finding
the
appellant
liable
or
not
liable
for
the
citation,
which
will
be
accompanied
by
a
“Reason,”
to
record
further
detail
behind
that
appeal
decision.

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Process
Appeals
-
Render
Decision.

Administrators
will
review
all
appeal
information
and
apply
a
decision.

The
City
will
define
Reasons
during
implementation
which
will
then
be
easily
accessible
via
a
drop-down
menu.

Example
reasons
could
include
Upheld,
Fine
Reduced,
Overturned,
and
Reduced-to-Warning,
etc.

Passport
will
craft
a
letter
template
for
each
reason
which
will
convey
the
appeal
decision
and
any
next
steps.

Once
an
appeal
is
processed,
the
letter
will
automatically
be
mailed
or
emailed
to
the
appellant’s
address
on
file.

For
example,
the
screenshot
below
shows
the
appeal
decision
letter
being
mailed
to
the
primary
address
on
file
for
“Brandon
Grubbs.”
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Process
Appeals
-
Notify
Appellant.

An
administrator
will
select
the
email/address
on
file
to
which
they
would
like
to
send
the
appeal
decision.

OMVINTERFACEFORREGISTEREDOWNER(RO)INFORMATIONANDHOLDS
Passport
has
been
serving
California
clients
with
technology
solutions
and
has
completed
a
direct
integration
with
the
California
Department
of
Motor
Vehicles
(CA
DMV)
for
registration
lookups
and
holds/releases
(processed
within
48 hours)
for
several
years.

Passport’s
enforcement
solution
automatically
facilitates
timely
registration
holds
through
its
back
end
data
management
interface.

Passport’s
system
utilizes
an
automatic
FTP
file
exchange
of
all
information
required
in
order
to
place/release
DMV
registration
holds
with
the
CA
DMV.

The
City
will
have
full
control
over
the
business
rules
that
qualify
a
vehicle
record
to
be
sent
to
the
DMV
for
registration
hold.

Passport
has
already
established
this
process
in
service
of
its
other
California
enforcement
clients
and
maintains
established
file
formats
and
FTP
exchange
pathways
required
by
the
CA
DMV.

Passport
completely
automates
the
process
of
DMV
holds
and
requests,
without
any
additional
input
from
City
administrators.

NO-HITREPORTING
Within
the
back
office
“Manage
Citation”
module,
City
staff
will
be
able
to
lookup
specific
citations
and
see
a
complete
file
with
all
relevant
data.

This
detailed
view
will
also
return
a
full
audit
trail
related
to
that
citation
which
will
show
if
a
citation
was
sent
for
a
lookup
or
was
escalated.

Additionally,
Passport’s
reporting
module
also
includes
a
report
highlighting
“No
Hits”
which
identifies
failed
register
owner
lookups.

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NLETS
Passport
also
maintains
a
direct
integration
with
the
National
Law
Enforcement
Telecommunications
Service
(NLETS)
as
well,
to
obtain
registered
owner
information
from
all
out-of-state
DMV
agencies
in
the
United
States
and
maintain
communications
with
out-of-state
registered
owners.

The
California
DMV
does
not
require
you
to
send
the
make
and
model
of
the
vehicle
for
a
registered
owner
lookup,
so
verification
is
not
completed.

However,
make
and
model
can
be
cross
referenced
to
the
officer’s
input
and
photo
evidence.

MULTIPLERORETRIEVALATTEMPTS
Passport
currently
makes
one
attempt
to
obtain
registered
owner
(RO)
information,
which
is
performed
immediately
following
issuance.

Passport
takes
this
approach
across
its
hundreds
of
clients
utilizing
its
citation
management
services
and
has
found
success
in
receiving
accurate
and
up-to-date
RO
records.

Historically,
Passport
has
found
that
multiple
attempts
at
obtaining
this
information
decreases
the
likelihood
of
getting
accurate
data
from
the
DHSMV.

As
time
passes,
the
probability
decreases
that
the
vehicle
still
belongs
to
the
same
owner
that
was
operating
it
at
the
time
of
issuance.

Passport
will
leverage
these
existing
integration
protocols
in
order
to
facilitate
DMV
processes
on
behalf
of
the
City.

Utilizing
the
integrations
outlined
above
in
conjunction
with
the
proposed
handheld
devices
listed
below,
City’s
Public
Safety
Division
staff
will
be
able
to
issue
citations
with
ease.

HARDWARE/HAND-HELDDEVICES
Passport’s
Citation
Management
Solution
delivers
a
flexible
and
dynamic
solution
to
the
City’s
parking
system.

Built
on
Passport’s
industry-leading
and
cloud-based
enterprise
platform,
the
citation
lifecycle
from
issuance
to
closure
is
streamlined
with
a
reduction
in
costs
and
increase
in
collection
rates.

Parking
enforcement
agencies
are
able
to
see
real-time
information
on
lightweight
mobile
devices
that
automatically
sends
data
to
back-end
software
for
a
complete
view
of
the
City’s
operations.

EQUIPMENT
Passport
will
provide
the
City
with
new
Zebra
TC26
handheld
devices
and
ZQ320
Bluetooth
printers
with
camera-ready
capability
at
all
times
with
its
hardware
as
a
service
plan.

For
the
City’s
enforcement
program
,
Passport
will
provide
Zebra’s
TC26
Touch
Computer
Series
and
ZQ320
printers
with
its
hardware
as
a
service
plan
.

Passport
is
an
authorized
reseller
of
the
Zebra
TC26
device,
which
is
a
ruggedized
Android-based
touch
computer.

Please
see
below
for
additional
details
regarding
the
TC26
handheld
devices
with
camera-ready
capabilities
and
printers.

Display&Build
As
an
Android-based
device,
the
TC26
has
an
internal
warning
when
the
“skin”
temperature
gets
too
high,
and
now
the
OS
can
also
help
protect
the
device's
USB
port
from
short
circuits
or
overheating.

The
TC26
is
fortified
with
a
Corning
Gorilla
Glass
window
that
is
built
to
handle
the
elements
(snow,
rain,
heat,
freezing
cold)
and
is
waterproof,
dustproof,
and
can
withstand
drops
to
concrete.

The

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High-Definition
display
screen
touch
panel
has
multi-capacitive
touch
that
supports
stylus,
bare
fingertip,
or
gloved
fingertip
input.

Battery
The
TC26
has
a
rechargeable
3,300
mAh
lithium-ion
PowerPrecision+
high-capacity
battery
that
quickly
charges
through
a
USB
port.

The
battery
delivers
more
than
enough
power
to
outlast
a
shift
(up
to
14 hours),
however,
should
an
enforcement
officer
need
to
replace
the
battery
during
their
shift,
the
batteries
are
removable
eliminating
the
need
to
take
a
device
out
of
service
for
charging.

Camera&Audio
The
camera
on
the
TC26
is
13MP
with
a
rear
camera
flash
LED
that
generates
balanced
white
with
a
f/2.2
aperture.

This
high-quality
camera
will
make
it
much
easier
for
parking
enforcement
officers
to
take
multiple
pictures
of
each
vehicle.

All
pictures
will
be
stored
with
the
citation
in
Passport’s
portal,
with
the
option
to
print
one
photo
directly
onto
the
citation.

The
TC26
is
capable
of
scanning
1D
and
2D
barcodes
with
extraordinary
range
using
SE4710
Imager.

Passport’s
solution
also
offers
voice
functionality
to
ease
the
issuance
process
for
enforcement
officers.

Passport’s
issuance
software
includes
a
voice-to-text
feature
for
a
hands-free
method
of
dictating
notes
to
be
added
to
the
citation.

Any
audio
files
recorded
on
the
device
will
not
be
transmitted
to
Passport’s
portal.

Should
the
City
wish
to
attach
an
audio
recording
manually,
an
enforcement
officer
could
do
so
through
the
“Add
Notes”
feature
in
Passport’s
portal
and
include
a
link
to
the
external
audio
URL.

Application
Passport’s
citation
processing
application
that
will
be
installed
on
the
provided
smartphones
and
tablets
will
include
the
ability
to
transfer
citation
data
in
real
time,
issue
an
individualized
bar
code
on
each
citation,
as
well
as
pre-populate
vehicle
information
with
LPR
technology.

Warning
citations
are
also
available
for
issuance
through
the
application.

Upon
entry
of
a
case
number,
the
enforcement
officer
will
be
alerted
to
the
quantity
and
types
of
violations
this
vehicle
has
committed,
in
addition
to
the
number
of
fines
outstanding.

LICENSEPLATERECOGNITION
Passport
is
integrated
with
Genetec’s
industry-leading
license
plate
recognition
technology
that
is
designed
for
mobile
applications.

Each
scanned
LPN
is
compared
to
lists
of
paid
parking
sessions
and
permit
holders.

Through
collaboration
with
the
DMV,
Passport’s
integration
with
LPR
technology
auto
populates
tickets
from
the
AutoVu
system
with
vehicle
and
driver
information
for
a
faster
issuance
process.

The
enforcement
officer
can
attach
notes
and
images,
print,
and
affix
the
ticket
onto
the
vehicle.

LIVEOFFICERTRACKING
Officer
Tracking
Report
allows
the
user
to
specify
a
date
and
time,
duration
of
the
route
review
and
select
an
enforcement
officer
(or
multiple
enforcement
officers).

The
enforcement
officer
tracking
functionality
will
provide
real-time
insight
into
enforcement
officer
routes.

Passport
clients
use
this
functionality
to
track
enforcement
officers
in
the
field,
streamline
routes,
and
ensure
they
are
using
their
time
efficiently.

Passport
gives
its
clients
the
ability
to
filter
by
enforcement
officers,
date,
and
time
which
help
identify
common
trends
when
dealing
with
their
field
operations.

Officer
Tracking
not
only
provides
trend
analysis
in-the-field,
but
can
be
used
as
a
security
tool
to
ensure
enforcement
officers
are
safe
and
on
their
correct
routes.

Comprehensive
reports
can
be
downloaded
and
reviewed
with
parking
enforcement
officers
for
quality
assurance
purposes.

This
report
enables
City
supervisors
to
easily
visualize
and
proactively
optimize
enforcement
officer
routes
to
yield
the
most
positive
enforcement
results.

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MultipleViolationIssuance
Passport’s
software
does
not
currently
allow
enforcement
officers
to
issue
multiple
violations
to
a
single
citation.

Each
citation
is
limited
to
a
single
violation.

This
feature
is
an
example
of
one
that
has
been
recognized
through
other
client
partnerships
and
is
in
development.

In
the
meantime,
an
enforcement
officer
will
have
the
option
to
select
one
violation
type
upon
issuance
and
two
violations
will
populate
on
the
printed
citation
to
be
issued
to
the
offender.

Further
explanation
will
be
provided
upon
award.

Printer&Accessories
To
print
the
citations,
Passport
will
provide
the
City
with
Zebra
ZQ320
Bluetooth
printers
with
class-leading
battery
power,
durability,
and
easy
remote
management.

The
outside-four-walls
model
of
the
printer
is
designed
to
handle
the
elements,
generate
high
quality
citations,
and
guarantee
power
for
the
longest
shift
in
the
field.

The
ZQ320’s
print
speed
is
adjusted
dynamically
in
real
time,
based
on
multiple
factors
(motor
torque,
battery
and
print
head
temperature
to
print
density,
battery
age,
available
voltage,
etc.)
to
consume
the
exact
amount
of
energy
needed.

This
technology
reduces
the
ZQ320’s
power
consumption
by
20-30%
per
battery
cycle.

When
the
battery
does
need
to
be
recharged,
Zebra
offers
a
rack-based
backroom
charging
station
that
can
accommodate
all
the
City’s
devices
at
once.

Additionally,
printers
can
be
charged
using
an
AC-to-USB
power
adapter.

The
Zebra
ZQ320
can
also
be
outfitted
with
several
accessories
as
shown
below,
making
the
enforcement
officer’s
experience
more
comfortable
or
extending
the
battery
life.

Passport
can
supply
a
case
or
strap
to
carry
the
printer
over
the
shoulder
as
opposed
to
attaching
it
to
a
belt.

Additionally,
Passport
can
provide
various
charging
options
including
a
car
charger
and
charger
rack,
which
charges
up
to
5 printers
at
one
time.

Figure
:

Accessories
for
handheld
devices.

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Paper
For
the
Zebra
ZQ320
printers,
Passport
offers
custom,
high
quality
pre-printed
paper
stock.

The
paper
is
Appvion
PolyTherm
paper
and,
as
such,
does
not
require
an
envelope
when
issuing
a
citation.

The
custom
paper
can
accommodate
double
sided
printing
and
is
perforated
for
exact
citation
size.

This
paper
can
be
customized
with
the
City’s
watermark
or
logo
to
add
more
assurance
to
the
violator
in
the
validity
of
the
citation.

SOFTWARESYSTEMREQUIREMENTS
Passport’s
cloud-based
citation
management
software
system
is
accessible
through
an
online
portal
for
direct
access
to
all
City
parking
citation
information.

The
system
can
capture
and
report
information
at
the
time
of
citation
issuance
through
the
time
of
final
citation
disposition.

MANAGECITATIONSMODULE
Once
a
citation
has
been
issued
to
a
vehicle,
system
users
will
be
able
to
use
the
“Manage
Citations”
module
within
Passport’s
portal
to
manage
that
citation
through
the
entirety
of
its
life
cycle.
“Manage
Citations”
is
the
central
module
of
the
back-end
system
and
will
serve
as
the
operations
hub
for
end-to-end
management
and
tracking
of
all
citations
that
have
been
issued.

Administrators
will
use
this
module
to
search
for
single
or
multiple
citations
based
on
criteria
selected
by
the
user
(e.g.,
citation
number,
LPN,
owner
name,
issue
date,
and
more).

Clicking
the
target
icon
within
the
Citation
Number,
LPN,
and
Name
fields
will
allow
users
the
option
to
search
for
an
exact
match.

Users
will
also
have
the
option
to
include
additional
filters
to
narrow
their
search.

Clicking
“Add
Search”
field
which
contains
additional
filters
options
consisting
of
standard
or
custom
fields
that
will
be
configured
for
the
City.

Example
additional
search
fields
could
include,
but
are
not
limited
to:

Appeal
Date,
Appeal
Status,
Boot
Violation,
Hearing
Date,
In
Payment
Plan,
Payment
Type,
Letter
Sent,
Paid
Date,
Violation
Type,
Zone,
and
Street.

BatchMode
Passport’s
portal
includes
a
cashiering
interface,
via
the
“Manage
Citations”
module,
which
can
be
used
in
either
batch
mode
or
on
an
individual
citation
basis
to
record
payments
into
the
system.

City
staff
can
enter
all
in-person,
mail-in,
or
lockbox
payments
into
the
database
through
this
module.

Cashiers
will
use
the
“Batch
Entry”
module
in
Passport’s
portal
to
quickly
record
payment
for
a
batch
of
citations.

Cashiers
will
open
a
batch
to
process
payments
for
a
particular
date
or
time
frame.

Once
the
batch
is
open,
the
cashier
will
dictate
the
payment
date
that
should
be
associated
with
the
violations
within
the
batch.

From
here,
“Batch
Entry”
allows
for
rapid
payment
processing
by
requiring
only
the
citation
number,
payment
method,
and
payment
amount.

Cashiers
can
also
optionally
include
a
reference
number.

Once
a
citation
number
is
inputted,
the
system
automatically
pulls
in
the
total
amount
due
from
that
violation
record,
ensuring
accuracy.

Clicking
“Pay”
will
mark
that
violation
as
paid
systemwide
and
moves
the
cashier
directly
onto
the
next
record.

Once
all
violations
payments
are
recorded,
the
cashier
will
end
the
batch.

Passport’s
portal
does
not
allow
for
batch
updates
of
name
or
address
updates.

Full
reporting
is
available
through
Passport’s
“Citation
Batch
Payments”
report.

This
report
can
be
filtered
by
batch
open
date
and
processing
user.

SkeletalCitations
The
customer
portal
will
also
allow
violators
to
pay
citations
that
have
not
yet
been
entered
into
the
database
(i.e.,
handwritten
citations).

Violators
will
enter
their
citation
number,
and
if
not
yet
inputted
into
the
database,
they
will
receive
a
‘No
Results
Found’
message.

They
can
then
opt
to
“Apply”
their
payment,
by
manually
inputting
all
citation
details
on
the
following
screen.

Once
the
citation
is
entered
by
the
City’s
staff
at
a
later
date,
the
payment
information
will
tie
to
the
citation
record
to
report
as
paid-in-full.

City
staff
are
able
to
generate
and
download
a
report
of
skeleton
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citations
issued.

Appeals
cannot
be
created
for
skeleton
citations
because
adjudication
requires
complete
and
correct
citation
information
to
be
available
to
adjudication
officers.

PredefinedFields
Passport’s
parking
citation
solution
is
designed
with
predefined
fields,
selection
menus,
and
scofflaw
notifications.

Passport
will
work
with
the
City
to
define
which
characteristics
are
required
by
the
enforcement
officer
to
issue
a
ticket.

Passport
requires
the
License
Plate
Number,
State,
and
Violation
Type
to
be
entered,
while
the
City
has
the
choice
of
making
Plate
Type,
VIN,
Make,
Model,
Color,
Officer
Beat,
Meter
Number,
Common
Notes,
Picture
Evidence,
and
others
as
additionally
required
fields.

In
many
cases,
Passport
has
been
able
to
speed
up
the
violation
issuance
process
through
the
inclusion
of
drop-down
fields.

For
example,
when
an
enforcement
officer
is
selecting
“Violation
Type”
they
will
be
prompted
with
a
drop-down
list.

This
list
will
be
populated
during
implementation
to
include
all
the
City’s
violation
types
and
can
be
ordered
from
the
most
common
violation
type
to
least
common
violation
types,
as
a
means
of
eliminating
unnecessary
scrolling
by
enforcement
officers
in
the
field.

UserManagement
The
City
will
have
complete
control
over
who
may
access
the
back-end
system
and
even
control
what
functions
and
reports
can
be
accessed
based
on
an
individual
role.

The
City
will
have
at
least
one
main
administrator,
who
will
manage
all
other
accounts
including
account
creation,
access
control,
and
password
resets.

As
the
main
administrator
will
have
full
access
and
control
over
the
entire
system,
this
designated
person
should
hold
a
position
of
trust.

An
administrator
will
navigate
to
the
“Settings”
menu
of
the
Passport
portal,
where
they
can
select
“User
Management”
where
they
will
be
able
to
define
and
manage
both
“Users”
and
“Roles”
for
the
system.
“Users”
is
only
accessible
to
a
main
administrator
and
will
be
used
to
create
a
user,
edit
access,
reset
a
password,
or
delete
an
account.

The
main
administrator
can
filter
based
on
the
role
or
search
for
an
individual
administrator.

The
Roles
screen
allows
the
main
administrator
to
change
back-end
access
for
an
entire
role.

During
implementation
and
thereafter
in
account
creation,
the
main
administrator
will
assign
a
role
to
each
user,
which
will
define
their
system
access
controls.

Commonly
defined
roles
include
“Accounting/Finance,”
“Customer
Support,”
and
“Adjudicators.”
TagCitation
City
staff
can
utilize
the
“Tag
Citation”
function
to
apply
a
label
to
a
citation
or
set
of
citations,
without
updating
the
citation
status(es)
or
lifecycle(s).

Passport
will
work
with
the
City
to
pre-format
“Tag
Types”
that
users
will
be
able
to
easily
select
from
a
drop-down
list.
“Tag
Types”
will
assist
the
City
in
easily
identifying
groups
of
citations
in
order
to
take
action
or
for
reporting
purposes.

For
example,
City
staff
can
apply
a
“Tag
Type”
for
citation
holders
who
qualify
for
“financial
hardship.”
Once
a
citation
is
tagged,
it
will
become
a
filter
option
in
the
“Manage
Citations”
search
screen
as
well
in
reporting,
allowing
staff
to
apply
certain
logic
when
performing
citation
tasks.

Staff
can
run
a
report
with
this
“Tag
Type”
filter
applied
to
see
trends
in
the
number
of
citations
that
were
dismissed
whose
registered
owners
qualified
for
financial
hardship
distinction.

Other
examples
of
“Tag
Types”
could
include
Bankruptcy,
Bounced
Check/NSF,
Court
Decisions
(i.e.,
upheld,
dismissed,
reduced,
etc.).

Tags
can
be
removed
from
citations
at
any
time
via
the
“Manage
Citations”
screen.

Users
can
apply
a
tag
in
bulk
or
singularly.

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REGISTEREDOWNERCORRESPONDENCE
Passport’s
portal
will
give
the
City
full
control
over
its
notice
processing,
ensuring
effective
communication
with
all
outstanding
citation
holders.

During
implementation,
Passport
will
work
with
the
City
to
configure
the
system
to
establish
criteria
for
automatic
generation
of
delinquency
notices
and
coordinate
with
all
designated
deadlines
and
schedules.

Once
pre-established
criteria
are
met,
including
lease
or
rental
agreements
for
leased
or
rented
cars,
proper
correspondence
will
be
automatically
generated
and
mailed
to
address
on
file.

All
other
outbound
correspondence
templates
will
be
configured
by
Passport
during
implementation
to
be
sent
to
violators
or
applicable
fleet
companies
on
a
City-defined
schedule.

This
correspondence
can
include
delinquent
notices
for
outstanding
violations,
appeal
decision
letters,
or
any
other
required
templates.

Each
generated
and
mailed
notice
will
be
tracked
in
the
system
through
the
violation’s
trail,
with
a
copy
of
the
correspondence
for
viewing
and
printing.

Passport
will
align
with
the
City
to
obtain
written
approval
on
outbound
notices
such
as
printing
with
the
City’s
letterhead
or
including
additional
content
applicable
to
state
or
federal
laws.

Passport
thinks
of
this
communication
as
having
two
distinct
workflows:●
Violation
Lifecycle
Communication:

These
are
notices
that
should
be
automatically
generated
and
mailed
(e.g.,
first,
second,
and
final
delinquent
notices)●
Specific
Letters:

These
are
specific
letters
that
staff
can
send
in
response
to
frequently
asked
questions
or
requests
(e.g.,
appeal
decisions,
insufficient
funds,
incomplete
checks,
or
payment
plan
letters).

The
City
can
generate
letters
to
accompany
certain
processing
actions,
such
as
appeal
decisions.

Passport
can
configure
designated
disposition
codes
and
standard
response
language
for
these
processes
to
keep
responses
consistent.

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Sample
Delinquent
Violation
Notice
Sample
Hearing
Letter

DATAMANAGEMENT,REPORTINGANDSTATISTICALCAPABILITIES

DATAOWNERSHIP/DESCRIPTIONOFSECURITIES
Passport’s
data
information
is
maintained
with
strict
confidentiality.

Privacy
is
of
the
utmost
importance
to
Passport.

Therefore,
Passport
does
not
share
City
or
user
transaction
data
with
any
third
party
not
directly
affiliated
with
its
mobile
parking
payment
solution
and
all
customer
contact
information
will
remain
private
and
used
solely
as
customer
identification
for
login
and/or
for
activities
directly
related
to
app
usage
(such
as
receipts
or
a
session
expiration
notification).

Customers
will
not
receive
marketing
or
spam
emails
from
Passport.

Passport
has
defined
clear
Data
Principles
that
it
applies
to
the
provision
of
all
products
and
services.

Protecting
personal
information
is
one
of
these
principles.

Passport
is
committed
to
protecting
the
privacy
of
its
clients
and
their
end
users.

When
Passport
facilitates
transactions
on
behalf
of
its
clients
(i.e.
the
City),
it
acts
as
a
trusted
agent,
collecting
only
the
aggregated
and
anonymized
data
they
requested.

This
data
helps
Passport’s
clients
deliver
beneficial
outcomes
including
improved
urban
planning,
congestion
relief,
and
easy
access
to
parking.

Passport
protects
personal
information:

When
Passport
facilitates
transactions,
users
agree
to
provide
information
such
as
name,
email
and
phone
number
so
that
Passport
can
deliver
parking
services.

Passport
only
uses
this
information
to
fulfill
the
session
and
to
provide
useful
notifications,
for
example,
when
a
parking
session
is
about
to
expire.

All
data
provided
by
users
remains
private
Passportinc.com
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2023
Passport
Labs
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Reserved
34 763
except
for
the
anonymized
or
necessary
data
shared
with
the
client.

Credit
card
and
transaction
data
is
never
sold
or
privatized.

Passport
will
never
sell
personally
identifiable
information
to
any
third
parties
under
any
circumstances.

Passport
uses
operational
and
activity
data
for
the
limited
purposes
of
improving
its
products
and
services,
and
providing
insights
and
other
data-driven
products
to
its
customers.

Data
disclosed
to
other
customers
never
includes
PII
or

PCI-DSS
data.

Passport
ensures
privacy
and
security:

Passport
complies
with
all
applicable
laws
and
regulations
concerning
privacy
and
data
protection
including
the
California
Consumer
Privacy
Act
(CCPA)
and
the
EU
General
Data
Protection
Regulation
(GDPR).

Passport
takes
all
reasonable
steps
to
protect
the
security
of
data,
utilizes
reputable
third-party
security
testing
and
intrusion
prevention
services
to
audit
and
validate
its
efforts,
and
maintains
compliance
with
all
applicable
industry
payments
and
data
standards
including

PCI-DSS
Level
1,
SSAE-18,
and
SOC
2 Type

2. Passport
delivers
a
digital
infrastructure
that
supports
open
APIs:

Passport
provides
open
API
access
allowing
only
authorized
third-party
service
providers
to
assist
customers
in
transacting
with
its
clients
(for
example,
a
map
application
from
which
a
motorist
can
initiate
a
parking
transaction).

Authorized
third
parties
affiliated
with
Passport’s
applications
will
have
access
only
to
the
data
needed
to
complete
its
part
of
any
relevant
transactions.

Passport’s
use
of
such
data
will
continue
to
be
governed
by
these
principles.

Passport
is
committed
to
the
development
and
integration
of
commonly
accepted
data
standards
that
support
data
portability,
simplify
integrations,
and
avoid
data-based
vendor
lock-in
--
which
ultimately
promotes
freedom
of
choice
for
its
users.