2711 N HASKELL AVE | SUITE 1500, LB-2 | DALLAS, TX 75204
Please advise if there is any further information needed. I remain your primary contact for this procurement, and I am authorized to make representations for MV Transportation, Inc., to include all its subsidiaries, joint ventures, partnerships, and affiliates (the bidding entity). I can be reached any time of day at 817-600-8896 or [email protected].
Additionally, Joe Escobedo, senior vice president, will serve as your secondary contact; you can contact Joe at (623) 340-3209 or [email protected].
Thank you for your ongoing consideration of MV Transportation, Inc. We look forward to your positive response to our proposal for the City of Lynwood.
Best regards,
Scott Neeley
MV Transportation, Inc.
Vice President – Business Development
355
COST CATEGORY YEAR 1 YEAR 2 YEAR 3 YEAR 4
(Optional)
YEAR 5
(Optional)
ADMINISTRATIVE COSTS
1. M
anagement Wages 128,316.02 131,189.50 134,461.27 137,814.84 141,252.25
2. Fringes 4,156.91 4,333.44 4,517.85 4,710.52 4,911.83
3. Workers' Compensation 662.65 714.54 770.49 830.82 895.87
4. Liability Insurance 105,708.00 100,005.90 113,003.70 126,410.13 141,009.39
5. Other (describe on separate sheet) 20,832.00 21,456.96 22,100.67 22,763.69 23,446.60
OPERATING COSTS
6. S
upervisor Wages $40,473 $41,688 $43,096 $44,553 $46,061
7. Drivers Wages $459,399 $495,256 $552,021 $606,436 $661,680
8. Dispatcher Wages $0 $0 $0 $0 $0
9. Fringes $74,657 $84,695 $91,561 $95,726 $105,058
10. Uniforms $857 $1,682 $1,733 $1,785 $1,838
11. Training $25,499 $29,023 $31,033 $32,975 $34,935
12. Licenses $7,013 $7,223 $7,440 $7,663 $7,893
MAINTENANCE COSTS
13. Mechanic Wages
$89,543 $92,511 $95,880 $99,387 $103,038
14. Mechanic Fringes $15,494 $17,429 $18,107 $18,819 $20,211
15. Training $0 $0 $0 $0 $0
16. Parts/Supplies/Tires $64,631 $68,924 $71,755 $74,709 $80,846
17. Fuel and/or Lube $178,204 $181,768 $185,403 $189,111 $192,894
18. Shop Materials $5,121 $5,275 $5,433 $5,596 $5,764
19. Building/Shop Maintenance $53,497 $55,102 $56,755 $58,458 $60,211
20. Towing $1,310 $1,350 $1,390 $1,432 $1,475
OTHER EXPENSES
21. Start-Up Costs
48,295.07 - - - -
22. Tires and Tubes 7,029.31 8,697.34 8,958.26 9,227.01 9,503.82
23. City & Other Fees or Taxes 2,400.00 2,472.00 2,546.16 2,622.54 2,701.22
24. Capital Costs - Specify 22,194.87 22,194.87 19,535.20 16,397.53 14,903.53
25. Capital Leasing Costs - Specify 107,313.02 99,902.68 92,418.41 84,104.76 75,228.91
26. Utilities 16,567.30 17,064.32 17,576.25 18,103.53 18,646.64
27. Overhead 74,661.19 66,782.84 70,600.09 75,076.39 78,687.60
28. Profit 101,364.00 109,898.00 118,402.00 123,855.00 131,431.00
29. TOTAL COSTS
(Sum of Lines 1 - 27)
30. Vehicle Revenue Hours
13,600 13,600 13,600 13,600 13,600
30. HOURLY RATE*
(#29 divided by #30)
31. Additional Hourly Services Adjustment R $ 121.71 $ 122.55 $ 129.89 $ 136.66 $ 144.45 $ 121.71 $ 122.55 $ 129.89 $ 136.66 $ 144.45 Table A – Cost Proposal # 1 – for Conventional buses
$1,655,199 $1,666,638 $1,766,499 $1,858,567 $1,964,522
CONFIDENTIAL
356
COST CATEGORY YEAR 1 YEAR 2 YEAR 3 YEAR 4
(Optional)
YEAR 5
(Optional)
ADMINISTRATIVE COSTS
1. M
anagement Wages 128,316.02 131,189.50 134,461.27 137,814.84 141,252.25
2. Fringes 4,156.91 4,333.44 4, 517.85 4, 710.52 4, 911.83
3. Workers' Compensation 662.65 714.54 770. 49 830. 82 895. 87
4. Liability Insurance 110,500.77 105,323.61 122,975.93 142,456.26 162,314.49
5. Other (describe on separate sheet) 20,832.00 21,456.96 22,100.67 22,763.69 23,446.60
OPERATING COSTS
6. S
upervisor Wages $40,473 $41,688 $43,096 $44,553 $46,061
7. Drivers Wages $457,449 $495,256 $556,446 $616,586 $676,930
8. Dispatcher Wages $0 $0 $0 $0 $0
9. Fringes $74,657 $84,695 $91,561 $95,726 $105,058
10. Uniforms $857 $1,682 $1,733 $1,785 $1,838
11. Training $25,499 $29,023 $31,033 $32,975 $34,935
12. Licenses $7,013 $7,223 $7,440 $7,663 $7,893
MAINTENANCE COSTS
13. M
echanic Wages $89,543 $92,511 $95,880 $99,387 $103,038
14. Mechanic Fringes $15,494 $17,429 $18,107 $18,819 $20,211
15. Training $0 $0 $0 $0 $0
16. Parts/Supplies/Tires $68,013 $70,720 $73,657 $76,723 $80,809
17. Fuel and/or Lube $178,204 $181,768 $185,403 $189,111 $192,894
18. Shop Materials $5,121 $5,275 $5,433 $5,596 $5,764
19. Building/Shop Maintenance $54,451 $56,085 $57,768 $59,501 $61,286
20. Towing $1,048 $1,080 $1,112 $1,145 $1,180
OTHER EXPENSES
21. S
tart-Up Costs 48,493.36 - - - -
22. Tires and Tubes 8,910.19 9,177.50 9, 452.83 9, 736.41 10,028.50
23. City & Other Fees or Taxes 2,400.00 2,472.00 2, 546.16 2, 622.54 2, 701.22
24. Capital Costs - Specify 22,194.87 22,194.87 19,535.20 16,397.53 14,903.53
25. Capital Leasing Costs - Specify 195,564.20 183,706.34 171,360.96 157,711.01 142,977.17
26. Utilities 17,187.21 17,702.82 18,233.91 18,780.93 19,344.35
27. Overhead 74,661.19 66,782.84 70,600.09 75,076.39 78,687.60
28. Profit 112,924.00 121,247.00 130,050.00 136,190.00 144,343.00
29. TOTAL COSTS
(
Sum of Lines 1 - 27)
30. V
ehicle Revenue Hours 13,600 13,600 13,600 13,600 13,600
30. HOURLY RATE*
(#29 divided by #30)
31. A
dditional Hourly Services Adjustment Rate $ 129.
75 $ 130.
20 $ 137.
89 $ 145.
20 $ 153.
21 $ 129.
75 $ 130.
20 $ 137.
89 $ 145.
20 $ 153.
21 Table B – Cost Proposal # 2 – for Trolley
$1,764,627 $1,770,736 $1,875,275 $1,974,661 $2,083,702
CONFIDENTIAL
357
Pricing
Pricing is reflective of 12 months and 13,600 revenue hours annually.
Maintenance and Fleet
Fleet Assumptions
Pricing assumes the use of four city provided 4 existing route vehicles which will remain in service with one (1) spare CNG 2025 Starcraft Allstar XL OR one (1) CNG Trolley to be provided by MV.
Maintenance Costs Assumptions
Maintenance parts and supplies costs increase by an average of 5.8% annually to account for inflation and additional expenses (majors) due to fleet age and annual miles. Fuel, shop materials, building maintenance, and towing are anticipated to increase by an average of 2.3% annually.
Wages and Labor
Staff and Maintenance
Wages and will follow the relevant Collective Bargaining Agreement (CBAs) for Maintenance, Dispatchers, and Road Supervisors.
Dispatcher
MV is not charging for these positions as they are being leveraged from existing operations and will support the operation as needed.
Drivers
Driver wages reflect the current CBA and address turnover risks in addition to market wage pressures. Drivers (FTE) Pricing assumes 9 Full Time drivers with 33% medical benefits participation and 100% 401k participation.
Liability Insurance Costs
Insurance costs are anticipated to increase by 5% annually after year one.
Overhead Costs
Overhead costs are kept at 4% of revenue after contract startup is complete.
Capital Costs
Capital Leasing Costs include a relief vehicle for service and the installation and ongoing maintenance of Drive Cam, Mobile Eye, Tablets, and Lockboxes used for service.
Capital Leasing Costs
Capital Costs include the cost of the spare vehicle listed in section F. Proposed Vehicles Other Costs Other costs include the monthly fees for Tripshot Premium, Tablet Management, and the Driver App as described in the Destination Zero technologies section.
CONFIDENTIAL
358
MV Transportation, Inc. is a federal contractor or subcontractor which complies fully with Executive Order 11246, as amended, and the applicable regulations contained in 41 C.F.R. Parts 60-1 through 60-60; 29 U.S.C. Section 793 and the applicable regulations contained in 41 C.F.R. Part 60-741; 38 U.S.C. Section 4212 and the applicable regulations contained in 41 C.F.R. Part 60-250 and/or 60-300; and 29 CFR Part 471, Appendix A. MV is an Equal Employment Opportunity/Affirmative Action Employer.
Submitted to:
City of Lynwood
City Manager’s Office
11330 Bullis Road
Lynwood, CA 90262
Attn: Ernie Hernandez
Submitted by:
MV Transportation, Inc.
2711 N. Haskell Avenue
Suite 1500 LB-2
Dallas, TX 75204
(972) 391-4600
www.mvtransit.com
Proposal to Provide Management and Operations of
Fixed-Route Municipal Transit and Shuttle Services
for the City of Lynwood
359
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 2 Confidentiality Statement
As a privately-held company, many aspects of MV’s business is considered confidential. The proposal contained herein offers details regarding our proposed operating plan for the City of Lynwood and includes operating procedures, management candidates, and innovative approaches that our Board of Directors considers Confidential and/or Trade Secrets.
For ease of the City’s review, MV:
• Indicates those sections of our proposal narrative considered either confidential or a trade secret using footnotes;
• Includes confidential attachments in this proposal response; these are marked “confidential” in the margins of each document;
• Considers its pricing information confidential and has therefore indicated so in the margin of each price page; and,
• Has enclosed a copy of its Audited Financial Statements along with the technical proposal.
360
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 3 Table of Contents
Confidentiality Statement .........................................................................................................................................2 Table of Contents ........................................................................................................................................................ 3 Evaluation Criteria Checklist .................................................................................................................................. 6 A. Cover Letter ........................................................................................................................................................... 13 B. Description of Proposing Organization ........................................................................................................ 15 C. Proposer Approach to Scope of Work .......................................................................................................... 17
1. Service Area, Scope of Work, and Work Plan ....................................................................... 17
1.a. Service Planning .................................................................................................................. 26
1.b. Current operating capacity ................................................................................................ 26
2. MV’s Established Performance Standards............................................................................. 26
3. Workforce ................................................................................................................................. 30
4. Quality of Reporting ................................................................................................................ 30
4.a. Accident and Injury Investigation Procedures ................................................................. 30
4.b. Customer Complaint Resolution ....................................................................................... 31
5. MV’s Operating Policies and Procedures .............................................................................. 33
6. Methodology to Industries Best Practices ............................................................................ 37
7. Fare Collection Process ........................................................................................................... 38
8. Passenger Pick-up/Destination Logs ..................................................................................... 39
9. Back-up vehicles and Subcontractors ................................................................................... 39
10. Training Programs .................................................................................................................. 40
10.a. Personnel Development ................................................................................................... 41
10.b. Ongoing Operator/Driver Training ................................................................................ 42
10.c. New Hire Training .............................................................................................................. 44
10.d. Maintenance Training ....................................................................................................... 44
10.e. Supervisor Training ........................................................................................................... 44
10.f. Sensitivity Training ............................................................................................................. 45
10.g. Personnel Attire ................................................................................................................. 45 361
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 4 11. Cure Notices .......................................................................................................................... 46
12. How MV will Facilitate and Manage Transition ................................................................... 46
12.a. Historical Experience ........................................................................................................ 46
12.b. Accomplishments and Shortcomings ............................................................................ 48
12.c. Proposed Transition Plan .................................................................................................. 49
13. Policies and Procedures for Safety Management .............................................................. 53
14. Safety and Security Plan ........................................................................................................ 65
15. Physical Examination Practices ............................................................................................. 66
16. Firm’s Employee Standards .................................................................................................. 67
17. Personnel Policies and Procedures ...................................................................................... 70
18. Hiring Training and Supervision of Driver’s ........................................................................ 74
18.a. Recruitment and Hiring .................................................................................................... 74
18.b. Training Program .............................................................................................................. 76
19. Personnel Involved in Customer Service Functions ........................................................... 76
20. Hiring Training and Supervision of Mechanics ................................................................... 78
21. California Department of Motor Vehicles Pull Notice Practices ....................................... 83
22. Established Accident/Emergency Procedures ................................................................... 84
23. Safety and Training ................................................................................................................ 85
23.a. Safety Plan ......................................................................................................................... 85
23.b. New Hire Training Plan ..................................................................................................... 86
23.c. Emergency and First Aid .................................................................................................. 92 D. Facilities, Resources, and Equipment .......................................................................................................... 94
1. Facilities .................................................................................................................................... 94
2. Address of Facilities ................................................................................................................. 94
3. Quality of Proposed Operating Facilities and Equipment .................................................. 95
3.a. Operations Record Keeping .............................................................................................. 95
3.b. Maintenance Record Keeping ........................................................................................... 95
4. MV’s Preventative Maintenance and Quality Assurance Program ...................................... 96
4.a. Cost Effective Solution to Manage Parts Level .............................................................. 104
4.b. Vehicle Cleanliness .......................................................................................................... 106 362
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 5 4.c. Sample Reports and Sample Vehicle Inspection Sheets ............................................. 108 E. California Labor Code Section 1070-1074 .................................................................................................. 109 F. Proposed Vehicles .............................................................................................................................................. 110 G. Experience and Qualifications ....................................................................................................................... 113
1. General Description of the Proposer’s Company ............................................................. 113
2. Range of Services and Technologies Provided ................................................................. 113
3. Driver Training ....................................................................................................................... 114
4. Relevant Experience and References ................................................................................. 114
5. Personnel ............................................................................................................................... 116
6. Organizational Structure ...................................................................................................... 122
7. Personnel Support ................................................................................................................ 127
8. Management Personnel and Job Description ................................................................... 127 H. Budget Cost Proposal and Financial Statement .....................................................................................128
1. Cost Effectiveness ................................................................................................................. 128
2. Financial Resources and Stability ........................................................................................ 128
3. Liens and Encumbrances ..................................................................................................... 130 I. Certification of Non-Collusion ........................................................................................................................ 131 J. Resumes of Key Management Personnel .................................................................................................. 132
1. Management Personnel and Experience ........................................................................... 132 K. Exceptions and Deviations .............................................................................................................................. 137 Appendix .................................................................................................................................................................... 138 363
EVALUATION CRITERIA CHECKLIST
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
EVALUATION CRITERIA
CHECKLIST
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 6 Evaluation Criteria Checklist
To enhance the ability of the evaluation committee to review this proposal, MV has provided the following table outlining the evaluation criteria and where each response may be found in our proposal.
Evaluation Criteria Proposal Section
1. Qualifications, Operating Policies & Procedures, Methodology & Practices a. Demonstration that the Proposer is a transportation
organization experienced in the provision of
transportation services for a minimum of five (5) years; and description of proprietorship
Cover Letter
Section B
b. Knowledge of the service area associated with the
scope of work and demonstrated ability to service the
cities through a calculated work plan.
i. Service Planning
ii. Contractor’s current operating Capacity and
how the City of Lynwood could potentially
affect its operation
Section C.1
c. Relevant experience and references with contracts
possessing the same capacity and ability to perform
the required services as it relates to Fixed-Route
Municipal Transit and Shuttle Service
Section G.4
d. Description of the performance standards the
Contractor has established for its contract operations.
Section C.2
e. Description of workforce of who will be performing
the service
Section C.3
f. Quality of reporting competencies
i. Incident/accident reporting
ii. Customer complaint resolution
Section C.4
g. Thoroughness of Contractor operating policies and
procedures
Section C.5
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 7 Evaluation Criteria Proposal Section
h. Methodology as it relates to “industry best practices” and the comparison to the Contractor’s methods to
other similar competitors
Section C.6
i. Fare collection process Section C.7
j. Passenger pickup/destination logs Section C.8
k. Use of “back-up” vehicles and/or subcontractors Section C.9 l. Practices by demonstration of Contractor
comprehension of the RFP through practices of
training programs, drug and alcohol programs, anti-
harassment training, performance measures, internal
quality assurance oversight controls, preventative and
maintenance programs, FTA and NTD reporting, etc.
i. Personnel development
ii. Ongoing Operator Training
iii. New Hire Training
iv. Maintenance Training
v. Supervisor Training
vi. Sensitivity Training
vii. Personnel Attire
Section C.10
m. Description of how the Contractor has addressed
“Cure Notices” or other written notices regarding
poor/unsatisfactory performance in the past three (3)
years
Section C.11
n. Description of how the Contractor would facilitate and manage the transition from the current provider to the
new provider of services.
i. Historical experience
ii. Accomplishments and shortcomings
iii. Proposed Transition Plan
Section C.12
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 8 Evaluation Criteria Proposal Section
o. Proposal shall describe the Contractor’s policies and procedures for safety management. The proposal for
Fixed-Route Municipal Transit and Shuttle Service shall include at a minimum the following:
i. Contractor’s Safety Objectives
ii. Employee Safety Reporting Program
iii. Safety Management Communication
iv. Safety Hazard Identification and Resolution
Section C.13
p. The proposal for the Fixed-Route Municipal Transit
and Shuttle Service shall provide a Safety and Security Plan to include at a minimum the following:
i. Contractor’s Safety and Security Objectives
ii. Driver Safety and Security Measures
iii. Customer Safety and Security Measures
Section C.13
Section C.14
2. Cost Effectiveness
The proposal requires firm costs, including maintenance, fuel, personnel, and all other costs. The proposed costs, as provided in the proposal form, will be evaluated as the CONTRACTOR's most favorable terms and conditions. In
the proposal, the CONTRACTOR must provide a summary
of justification on how the costs were achieved and must provide a contingency plan as it relates to foreseeable increases in the following, but not limited to: fuel, labor costs, insurance, etc.
Section H.1 3. Administrative and Management Personnel
a. Proposal shall include a plan that describes in detail the performance and function of all personnel. An
essential component of this plan shall be a list of
positions necessary to support the provision of the
Fixed-Route Municipal Transit and Shuttle Service.
Section G.5
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 9 Evaluation Criteria Proposal Section
b. Organizational structure in terms of its effective use of personnel and time commitment of Project
Management; organization chart
Section G.6
c. Number of personnel supporting contract and list of
certifications/qualifications held by specific job
classifications and any existing labor contract
provisions that may restrict Contractor performance
and/or Contractor compliance
Section G.7
d. Proposal shall describe all management personnel
and their associated tasks necessary for the project
including: schedule adherence checks, complaint
investigation and response, report writing, and
training. In addition, the plan should include a list of all positions necessary to meet those requirements.
Section G.8
e. Description of Management personnel, their
background/experience, assigned tasks to contract,
and responsibility.
Section J.1
4. Employment Process
a. Physical Examinations Practices. Proposal shall include a description of any general pre-employment physical
examination required by the Contractor.
Section C.15
b. Firm’s Employee Standards. Proposal shall include a
brief description of the Contractor’s hiring and
disciplinary practices, including a description of
employee training, counseling, and disciplinary
procedures. Give a brief description of the contents of the firm’s employee manual and state the ways in
which this document applies to the Fixed-Route
Municipal Transit and Shuttle Service.
Section C.16
c. Personnel Policies and Procedures. Proposal shall
include a description of the Contractor’s personnel
policies and procedures regarding, at a minimum:
reimbursement for sick leave; holiday and vacation
pay; wage scales; overtime policy; and family leave.
Section C.17
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 10 Evaluation Criteria Proposal Section
Contractor’s personnel policies shall be in
conformance with all applicable State and Federal
laws.
d. Hiring, Training and Supervision of Drivers. Describe recruiting and hiring practices to ensure the
availability of qualified drivers. Include a description of any driver incentive programs or other mechanisms to
enhance driver performance. Due to the critical
importance of customer relations training for drivers,
Contractor to provide a detailed description of their
proposed driver training program.
Section C.18
e. Hiring, Training, and Supervision of Personnel
involved in Customer Service Functions: Reservations,
Scheduling and Dispatch. Describe recruiting and
hiring practices to ensure the availability of qualified reservationists, schedulers and dispatchers. Describe
the number of hours and type of training proposed for
the personnel. Include a description of any employee
incentive programs or other mechanisms to enhance
personnel performance.
Section C.19
f. Hiring, Training and Supervision of Mechanics.
Describe recruiting and hiring practices to ensure the
availability of qualified mechanics. Describe the
number of hours and type of training proposed for
mechanics. Include a description of any employee
incentive programs or other mechanisms to enhance
personnel performance.
Section C.20
g. California Department of Motor Vehicles (DMB) “Pull
Notice” Practices. Proposal shall include a description of how employees and prospective employees are
screened with respect to holding a valid driver’s
license for the type of vehicle to be driven; how often DMV checks are made on existing employees with
respect to driving infractions, outdated licenses,
failure to appear, etc. State the firm’s standards
regarding drivers’ records, and what steps are taken
with those who do not meet those standards.
Section C.21
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 11 Evaluation Criteria Proposal Section
h. Established Accident/Emergency Procedures.
Proposal shall include a description of the procedures
the Contractor has established to address the needs
of passengers (particularly the frail, senior citizen and disabled) in emergency situations and a statement of
how these procedures are conveyed to the drivers.
Also included shall be a copy of formalized written
instructions the firm has established outlining the
duties of a driver following an accident.
Section C.22
i. Safety and Training. Proposal shall include a
description of a comprehensive safety plan that the
Contractor has adopted and that demonstrates the
Contractor’s commitment to safe transportation. The
training plan must have a minimum of sixty (60) hours
of new-hire orientation and driver training.
Section C.13
Section C.14
Section C.23
5. Facilities, Resources and Equipment Maintenance
a. Description of the facility in detail, including the size of vehicle storage area to support the Fixed-Route
Municipal Transit and Shuttle Service operations,
dispatch area, office space, vehicle maintenance, and
fueling and washing facilities, etc. Proposal shall
indicate other services, if any, which are conducted
within the same facility.
Section F.1
b. Address(es) of the proposed facility(ies) for the Fixed- Route Municipal Transit and Shuttle Service.
Section F.2
c. Quality of proposed operating facilities including
dispatch systems and communication equipment,
maintenance facility and condition of equipment.
Section F.3
d. Description of Contractor’s response to preventive
maintenance program, quality assurance programs,
road-calls, vehicle repairs, technical certifications of personnel, technological equipment as it relates to
maintenance, dispatch, etc.
i. Cost effective solution to manage parts level
Section F.4
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 12 Evaluation Criteria Proposal Section
ii. Vehicle cleanliness
iii. Sample reportings and sample vehicle
inspection sheets are to be included
6. California Labor Code Section 1070-1074
The proposal shall include a statement that the awarded Proposer will comply with the provisions of California Labor Code Section 1070-1074
Section E
7. Financial Stability
a. Proposal shall include a detailed company portfolio
including the company’s financial viability within the
past three (3) years, credit references, on-going
projects, and all pending litigations which the
company may be directly or indirectly involved.
Section H.2
b. Proposer shall be free of liens and encumbrances that could potentially affect a contract with City of
Lynwood
Section H.3
371
A. COVER LETTER
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
A. COVER LETTER
372
750 MASON STREET | SUITE 105 | VACAVILLE, CA 95688
A. Cover Letter
The cover letter shall identify the proposer, cite his/her place of business and proposed operating location for the services described herein, and provide an overview of the proposer's experiences and capabilities in areas related to this proposal (limit: three pages, single-spaced type). The Cover Letter shall also contain a statement demonstrating the proposer's understanding of the nature and purpose of the services described and the proposer's commitment to providing these services as described in the proposal. Proposer shall acknowledge any addendum received.
March 11, 2024
Julian Lee, Director of Public Works
11330 Bullis Road
Lynwood, CA 90262
Re: RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood
Dear Julian Lee:
MV Transportation, Inc. and all subsidiaries, joint ventures, partnerships, and affiliates (or MV) greatly appreciate the opportunity to submit its proposal in response to the City of Lynwood's Request for Proposal for the Management and Operations of Fixed-Route Municipal Transit Shuttle Services.
We are proud of our history of passenger transportation, and we offer high-quality service delivered by qualified and professional people.. The company is confident that its proposed operating approach offers the best value for the City.
As required, MV’s proposed operating plan is contained herein. As required in the City’s RFP, MV offers the following information:
• Place of Business: 2711 N. Haskell Avenue, Suite 1500, LB-2, Dallas, TX 75204 • Proposed Operating Location: MV proposes the use of MV’s facility in Long Beach.
This facility serves as the central hub for various functions, including operations, maintenance activities, and administration tasks. MV’s facility is located at 1850 East 33rd Street, Long Beach, California.
• Overview of MV's Experience and Capabilities: With an impressive legacy spanning 48 years, MV is a seasoned leader in the transit industry. Boasting unparalleled experience, especially in fixed route operations, no other contractor offers the unique 373
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 14 understanding that MV does. Our success is not just a result of longevity, but it is rooted in the expertise of a highly skilled workforce; a group of transit professionals making our proposed team for these services. Committed to excellence, our team, led by General Manager Steve Allan and Operations/Project Manager Kay Lea is more than equipped to lead and support City’s services. Our proposed Data Analyst Lupe Flores offers 18 years of supervisory and management experience and offers her field and NTD reporting and analytical skills to this position. She manages all financial reporting and analysis, including monthly reporting. MV’s proven track record operating these services successfully in the past sets us apart, demonstrating an in-depth understanding of the service area. MV’s overall experience and our past collaborative efforts with the City of Lynwood is a testament to our unwavering commitment to delivering tailormade transit solutions.
• Understanding and Commitment to these Services: As a long-term partner and former provider of these services, MV’s commitment to the City’s operations goes beyond contractual obligations; we pledge unwavering loyalty, ensuring open and transparent communication at all times. Throughout our proposal, we have demonstrated our understanding of the project, highlighting our dedication to delivering tailored solutions. Past shared success stands as a testament to our commitment to establishing a strong partnership. MV and City’s valued past relationship will serve as the foundation to uphold high service standards and realize City’s vision. MV’s goal is not just to meet but exceed expectations, enhancing the passenger experience and seamlessly adapting to the dynamic demands of the transit industry.
• Acknowledgment of Addenda: MV acknowledges receipt of Addendum #1 dated November 8, 2023; Addendum #2 dated November 28, 2023; Addendum #3 dated November 29, 2023; Addendum #4 dated December 6, 2023; Addendum #5 dated January 23, 2024; Addendum #6 dated January 29, 2024; Addendum #7 dated February 21, 2024; Addendum #8 dated February 28, 2024. .
Vice President Scott Neeley will be your primary contact for this procurement, and he is authorized to make representations for MV Transportation, Inc., to include all its subsidiaries, joint ventures, partnerships, and affiliates (the bidding entity). If awarded the contract, the Contracting Party will be MV Public Transportation, Inc. You can reach Scott at (817) 600- 8896 or via email at [email protected]. Additionally, Joe Escobedo, senior vice president, will serve as your secondary contact; you may contact Joe at (623) 340-3209 or [email protected]. Please direct all correspondence related to this and all future procurements to MV’s bid office located at 750 Mason Street, Suite 105, Vacaville, CA 95688.
Thank you for your consideration; I encourage you to select MV Transportation as your partner for the provision of the City of Lynwood services. We look forward to working with you throughout this procurement.
Sincerely,
Dorothea DePrisco
Associate Corporate Secretary
374
LETTER OF TRANSMITTAL
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60 | Page
EXHIBIT A
LE
TTER OF TRANSMITTAL
CI
TY OF LYNWOOD
CITY MANAGER’S OFFICE
10330 BULLIS ROAD
LYNWOOD, CA 90262
SU
BJECT: REQUEST FOR PROPOSAL (RFP)
MANAGEMENT AND OPERATIONS OF FIXED-ROUTE MUNICIPAL
TRANSIT AND SHUTTLE SERVICES FOR THE CITY OF LYNWOOD
I
n response to the subject Request for Proposal (RFP) and in accordance with the accompanying Instructions to Proposers, the Proposer hereby commits to the City of Lynwood to perform the work in accordance with the provisions in the Proposal Level Contract Documents and any addenda thereto and at the prices stated in the Price Sheet, which will be included and made a part of any subsequent Contract.
T
he Proposer agrees that the Proposal constitutes a firm offer that cannot be withdrawn for one hundred eighty (180) calendar days from the Proposal opening or until the Contract for the work is fully executed between the CITY and a third party, whichever is earlier.
I
f awarded a contract, the Proposer agrees to execute the Agreement and deliver it to the City of Lynwood within seven (7) calendar days after receiving a Letter of Award together with the necessary certificates of insurance and any applicable performance or payment bonds. The Consultant shall proceed with the work upon receipt of a Notice to Proceed.
T
he Proposer certifies that it has:
1. E
xamined and is fully familiar with all the provisions of the RFP Documents and any addenda thereto:
2. Satisfied itself as to the requirements of the Contract, the nature and location of the work, the general and local conditions to be encountered in performance of the work, and all other matters that can in any way affect the Work and/or the cost thereof.
3. Examined the experience, skill and certification requirements in Scope of Work and that the entities performing the work can fulfill the specified requirements; and
4. Carefully reviewed the accuracy of all statements and figures shown in the Proposal and attachment hereto.
T
herefore, the undersigned hereby agrees that the City of Lynwood will not be responsible for any errors or omissions in the Proposal.
T
he Proposer further certifies that:
1. T
he only persons, firms, corporations, joint ventures/partnerships, and/or other parties interested in the Proposal as principals are those listed as such in the Proposal Forms and that,
2. The Proposal has been prepared without collusion with any other person, firm, corporation, joint venture/partnership, and/or other party. 376
61 | Page
The undersigned acknowledges receipt, understanding and full consideration of the following addenda to the Proposal Documents:
A
ddenda No(s)
________________D
ated________ ________________Dated________
________________D
ated________ ________________Dated________
________________D
ated________ ________________Dated________
Fai
lure to acknowledge receipt of all addenda may cause the Proposal to be considered non- responsive to the solicitation. Acknowledged receipt of each addendum must be clearly established and included with the Proposal /offer.
P
roposer’s Name_____________________________________
B
usiness Address____________________________________
___________________________________________________
C
ontact Person______________________________________
P
hone______________________________________________
Fax
________________________________________________
E
mail Address_______________________________________
__________________________________
__________________________________
Signature of Authorized Official Signature of Authorized Official __________________________________
__________________________________
Typed or Printed Name Typed or Printed Name
__________________________________
__________________________________
Title Title
__________________________________
__________________________________
Date Date
(
Joint ventures/partnerships are to provide a signed copy of their agreement with their Proposal.)
For
Proposals requiring licenses the following information is required:
C
onsultant’s License No. ________________________
E
xpiration Date: _________________
Li
cense Classification: _________________
377
ACKNOWLEDGMENT OF
ADDENDA
378
379
City of Lynwood Project
REQUEST FOR PROPOSAL (RFP)
FOR
MANAGEMENT AND OPERATIONS OF FIXED-ROUTE MUNICIPAL
TRANSIT AND SHUTTLE SERVICES FOR THE CITY OF LYNWOOD
ADDENDUM NO. 1
Statement of Acknowledgment
Full Name (Print) Signature
Date Title
CC: Office of City Clerk
380
NOTICE TO ALL PROSPECTIVE PROPOSERS:
ADDENDUM NO. 2
City of Lynwood Project
REQUEST FOR PROPOSALS
FOR
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICES
FOR THE CITY OF LYNWOOD
The following are additions, deletions, and substitutions to the Contract Documents for the above project.
Substitution: The date for "RESPONSE TO QUESTIONS" in the RFP has been changed from Tuesday, November 28, 2023 to Wednesday, November 29, 2023.
The rest of sections in the specifications shall remain unchanged.
IFORNIA:
By: -----L,,£...J,:::..._ __ -----.Jl.'!:.._____.----
Julian Lee,
City of Lynw od, Director of Public Works
Date: November 28, 2023
381
City of Lynwood Project
REQUEST FOR PROPOSALS
FOR
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICES
FOR THE CITY OF LYNWOOD
ADDENDUM NO. 2
Statement of Acknowledgment
Full Name (Print) Signature
Date Title
382
NOTICE TO ALL PROSPECTIVE PROPOSERS:
ADDENDUM NO. 3
City of Lynwood Project
REQUEST FOR PROPOSALS
FOR
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICES
FOR THE CITY OF LYNWOOD
The following are additions, deletions, and substitutions to the contract documents for the above project.
Substitution: The date for Bid Opening in the RFP has been changed from Tuesday, December 05, 2023 at 5:00pm to Wednesday, December 06, 2023 at 5:00pm.
Addition: The attached notes from "Pre-Proposal Meeting" dated November 15, 2023 shall be incorporated into the contract documents.
Addition: Responses to all the submitted questions including the questions submitted by an attachment (questions 1-8, 10-12, and 20-23) have been uploaded to Planetbids and shall be incorporated into the contract documents.
The rest of sections in the specifications shall remain unchanged.
ALIFORNIA:
By: __ _,L._,:,::____-k--r--_,__ ___ -;,,?:,::___-, __ _ Julian Lee,
City of Lyn
Date: November 29, 2023
383
City of Lynwood Project
REQUEST FOR PROPOSALS
FOR
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICES
FOR THE CITY OF LYNWOOD
ADDENDUM NO. 3
Statement of Acknowledgment
Full Name (Print) Signature
Date Title
384
NOTICE TO ALL PROSPECTIVE PROPOSERS:
ADDENDUM NO. 4
City of Lynwood Project
REQUEST FOR PROPOSALS
FOR
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICES
FOR THE CITY OF LYNWOOD
The following are additions, deletions, and substitutions to the contract documents for the above project.
Substitution: The date for Bid Opening in the RFP has been changed from Wednesday, December 06, 2023 at 5:00pm to Wednesday, January 24, 2024 at 5:00pm.
The rest of sections in the specifications shall remain unchanged.
LIFORNIA:
By: __ -==----"'77"'- --'_..c:::: '-r- =-.:.,__-
Julian Lee,
City of Lynwood, Director of Pu
Date: December 6, 2023
385
City of Lynwood Project
REQUEST FOR PROPOSALS
FOR
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICES
FOR THE CITY OF LYNWOOD
ADDENDUM NO. 4
Statement of Acknowledgment
Full Name (Print) Signature
Date Title
386
387
REQUEST FOR PROPOSALS FOR MANAGEMENT AND OPERATIONS OF FIXED-
ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICES FOR THE CITY OF
LYNWOOD
ADDENDUM NO. 5
Statement of Acknowledgment
Full Name (Print) Signature
Date Title
388
389
390
391
392
NOTICE TO ALL PROSPECTIVE BIDDERS:
ADDENDUM NO. 8
City of Lynwood Project
REQUEST FOR PROPOSALS FOR MANAGEMENT AND OPERATIONS OF FIXED
ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICES FOR THE CITY OF
LYNWOOD
The following are additions, deletions, and substitutions to the contract documents for the above project.
Addition: Responses to the second set of submitted questions ("Set #2'), submitted via Planetbids, have been uploaded to Planetbids and shall be incorporated into the contract documents.
Substitution: Page 25 section GC. 18 "insurance" has been revised, please see the attached document on this addendum.
Substitution: Section 5 form of contract (Sample), Page 52 section XII "Insurance" has been revised, please see the attached documents on this addendum.
Unless revised as indicated above , the remaining sections in the specifications shall remain unchanged.
BY ORDER OF THE CITY OF LYNWOOD,
By: -----"'=-- - --+-~L-f--:::---~r--+--,;;,,"~-
Julian Lee,
City of Lynwo
Date: February 28, 2024
393
City of Lynwood Project
REQUEST FOR PROPOSALS FOR MANAGEMENT AND OPERATIONS OF FIXED-
ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICES FOR THE CITY OF
LYNWOOD
ADDENDUM NO. 8
Statement of Acknowledgment
Full Name (Print) Signature
Date Title
394
B. DESCRIPTION OF PROPOSING
ORGANIZATION
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
B. DESCRIPTION OF
PROPOSING
ORGANIZATION
395
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICE
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 15 B. Description of Proposing Organization
About MV Transportation, Inc.
MV Transportation, Inc. is a leading passenger transportation contractor in North America, with a substantial presence of more than 140 operating contracts throughout the United States. We operate as a contractor to our public and private sector partners and are responsible for turnkey management, operations, and maintenance functions.
Our presence in the market is notable in that MV’s growth within the industry has been all organic and not the result of acquisitions or mergers. Culturally, we are aligned with the service philosophy of our founders, which recognizes that satisfied employees deliver great service and our passengers’ experiences are our number one focus. Organizationally, we commit to this culture by accelerating new ideas, innovative approaches, and optimized operations that save employees’ time that can otherwise be dedicated to the passenger experience.
Our History
MV’s history is very simple. We have been in business for 48 years, and our founders still own the company.
In 1975, Feysan and Alexis Lodde had two vans and a dream of serving their community’s most vulnerable residents. They formed an agreement with the City of San Francisco to provide transportation services for disabled persons who could use public transit. Feysan and Alex’s pickups and drop-offs were often the only time our riders left their homes. Feysan often remembers having to perform stair assists, where she carried the rider down the stairs of their residence.
Over time Alex and Feysan grew their business from their outstanding reputation for public service. They hired more people with the necessary capabilities for expansion, cared for their employees, and delivered excellent service. They expanded their portfolio of work to include fixed route operations, and MV expanded in the Bay Area initially, then to Southern California, and then across the country. Today, the company proudly operates services of several modes within 26 U.S. states and one Canadian province.
Licensing
MV understands its responsibilities to fully license and permit vehicles as required by the City of Lynwood and the State of California. MV will continue to comply with all state, county, and local vehicle registration, permitting, and regulatory requirements. Please see MV’s business license to operate in Los Angeles county as an attachment to this section. 396
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICE
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 16 MV Public Transportation, Inc.’s US DOT number is 468401. Furthermore, we are registered under two CA PUC carriers (Private Carrier and Charter Party). We have CA PUC numbers for each entity, both MV Transportation, Inc. and MV Public Transportation, Inc. They are as follows:
• Private Carrier
> MVT: CA0054849
> MVPT: CA0468401
• Charter Party
> MVT: TCP0012064
> MVPT: TCP0035697
397
SECRETARY’S CERTIFICATE
398
MV TRANSPORTATION, INC.
SECRETARY’S CERTIFICATE
January 10, 2024
The undersigned, being the Secretary of MV Transportation, Inc., a California corporation (the “Company”), hereby certifies, in his capacity as Secretary of the Company, the following:
1. The following officers have been duly appointed by the Board of Directors to the office set forth opposite their name:
Kevin Klika, President and Chief Operating Officer
Erin Niewinski, Chief Financial Officer
Scott Sosnowski, Chief Sales Officer
Christopher Burls, Secretary
Dorothea DePrisco, Assistant Secretary
Rebecca Chartan, Assistant Secretary
2. The officers listed herein are authorized, in the name and on behalf of the Company, to conduct business on behalf of the Company, to submit proposals, and to enter into and bind the Company to contracts related to the Company’s operations, consistent with internal approval requirements.
IN WITNESS WHEREOF, the undersigned has executed this Secretary’s Certificate to be effective as of the date set forth above.
Christopher Burls, Secretary
399
MV PUBLIC TRANSPORTATION, INC.
SECRETARY’S CERTIFICATE
January 10, 2024
The undersigned, being the Secretary of MV Public Transportation, Inc., a California corporation (the “Company”), hereby certifies, in his capacity as Secretary of the Company, the following:
1. The following officers have been duly appointed by the Board of Directors to the office set forth opposite their name:
Kevin Klika, President and Chief Operating Officer
Erin Niewinski, Chief Financial Officer
Christopher Burls, Secretary
Dorothea DePrisco, Assistant Secretary
2. The officers listed herein are authorized, in the name and on behalf of the Company, to conduct business on behalf of the Company, to submit proposals, and enter into and bind the Company to contracts related to the Company’s operations, consistent with internal approval requirements.
IN WITNESS WHEREOF, the undersigned has executed this Secretary’s Certificate to be effective as of the date set forth above.
Christopher Burls, Secretary
400
ACKNOWLEDGEMENT
State of Texas §
§
County of Dallas §
Before me, on this day personally appeared Christopher Burls, known to me to be the Secretary of MV Public Transportation, Inc., the entity executing the foregoing instrument, and he acknowledged to me that he executed the same for the purposes therein expressed.
Given under my hand and seal of office this 10th day of January 2024.
N otary Public
401
MV’S BUSINESS LICENSE
402
403
Secretary of State
Certificate of Status
I, SHIRLEY N. WEBER, PH.D., California Secretary of State, hereby certify:
Entity Name: MV PUBLIC TRANSPORTATION, INC.
Entity No.: 2561255
Registration Date: 10/14/2003
Entity Type: Stock Corporation - CA - General
Formed In: CALIFORNIA
Status: Active
The above referenced entity is active on the Secretary of State's records and is authorized to exercise all its powers, rights and privileges in California.
This certificate relates to the status of the entity on the Secretary of State’s records as of the date of this certificate and does not reflect documents that are pending review or other events that may impact status.
No information is available from this office regarding the financial condition, status of licenses, if any, business activities or practices of the entity.
IN WITNESS WHEREOF, I execute this certificate and affix the Great Seal of the State of California this day of June 28, 2023.
SHIRLEY N. WEBER, PH.D.
Secretary of State
Certificate No.:
To verify the issuance of this Certificate, use the Certificate No. above with the Secretary of State Certification Verification Search available at bizfileOnline.sos.ca.gov. 124987435
404
C. PROPOSER APPROACH TO SCOPE OF WORK
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
C. PROPOSER APPROACH
TO SCOPE OF WORK
405
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICE
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 17 C. Proposer Approach to Scope of Work
The Proposer's response shall present, in sufficient detail, the proposer's approach to the performance of service as outlined in Section I, of the RFP, Scope of Work. The proposer's response shall clearly indicate his or her understanding of the CITY's st andards for service quality and safety reflected in the Scope of Work. Key among these standards is the requirement that 90 percent of the vehicles operate on time (zero to ten (10) minutes late) during peak periods, and that 95 percent of the vehicles operate on time (zero to five (5) minutes late) during off-peak periods. Proposers must also present a clear sequence of tasks for their implementation effort, including all preparatory tasks and activities.
1. Service Area, Scope of Work, and Work Plan
Knowledge of the service area associated with the scope of work and demonstrated ability to service the cities through a calculated work plan Executive Summary
With a population of 72,000, the City of Lynwood (herein referred to as “City”) occupies a location nestled in the central position of the Los Angeles Basin. The City boasts a diverse and storied history and is recognized for its innovative, affordable, and safe transportation services. To continue delivering cost-effective and efficient transportation, the City has issued a Request for Proposal Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood. The City seeks a qualified provider with values that align with City’s mission “to create and maintain a clean, safe, attractive, well-informed, self- reliant and pride-filled community that provides access to outstanding social, cultural, recreational, educational and economic opportunities for residents and businesses.” MV understands that the City needs a partner who will adapt and overcome the learning curve and one that can immediately scale with service demand without disrupting current service or its ridership. The City’s new provider must be effective, and consistent, and provide a proactive leadership team who is present and engaged, focused on harmonious labor relations, and ready to start service without delay. Moreover, the right provider must mirror the City’s commitment to superior operational quality, and provide an outstanding customer experience, with a strong focus on safety and reliability.
406
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICE
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 18 About This Proposal
As we prepared for this procurement, MV underwent a comprehensive analysis of the current service, and this proposal directly addresses the City’s needs and requirements. To bring forth effective strategies that mitigate the impacts of any challenges, MV has developed a customized proposal for the City with the following outcomes in mind:
• Ensuring seamless and punctual transition of operations focusing on reliable service delivery and an outstanding customer experience
• Establishing a robust operational support model with a transparent, cooperative, and dedicated management team to lead daily operations
• Availability of MV’s Professional Services group to assist in developing a comprehensive Zero Emission Fleet (ZEV) plan to contribute to environmental sustainability
• Implementing user-friendly technology solutions designed to maximize economic efficiencies and ensure customer satisfaction
A History of Partnership – We Have Done This Before
With an operational history marked by collaboration and transparency since 2007 and extending until 2020 MV previously provided services for the City of Lynwood. MV’s knowledge of these services gives us an unparalleled understanding of the scope of work.
With over 13 years of association with the City, MV possesses a unique insight into the intricacies of these services and contract. No other firm has the history or knowledge of these services like MV. This is evident from the following major highlights, mostly involving community engagement, made possible only through the collaborative efforts of the City and MV.
• School supply drive: MV staff provided 120 students of a local school with backpacks filled with school supplies.
• Touch-A-Truck: In this event, the community got a unique opportunity to experience different types of vehicles. It was especially popular among children who got to explore their favorite vehicles and understand their function under the supervision of City and MV staff.
• MV’s local team worked with the City to advertise LA Care on MV’s vehicles. • Candy Cane Lane: A food donation event where food was transported by City officials to homes of the needy where MV provided the transportation.
407
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICE
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 19 Our Solution For the City: Leadership, Optimization, and Seamless Transition
At the core of our solution for these services is the belief that communication and City-centric leadership is crucial for a smooth and quick transition of these services, ensuring minimal disruption to current operations and its ridership. Moreover, MV recognizes the need for enhanced optimization and has assembled a qualified, experienced leadership team to navigate these operations. Ultimately, our goal for efficient, innovative services is not merely a conceptual commitment but an active effort to stay ahead of the curve through continuous improvement. MV’s solution highlights the following key elements:
Presenting a Qualified and Proven Leadership Team
MV is excited to provide a team with unparalleled expertise in fixed route services.
Responsive decision-making, domain knowledge, and reliability define our team’s approach to these services. We have chosen our team with an understanding of the important role they will place in daily operations and their communication with the City. Together, our team offers more than 120 years of experience in transit management.
Stephen (Steve) Allan is MV’s proposed general manager for the City’s Fixed Route service.
Steve oversees multiple transportation contracts at MV’s Long Beach division and offers over 35 years of experience as a transportation professional and leader. He has extensive experience in labor negotiations and closely works with MV employees, mentoring and coaching at numerous locations.
Kay Lea is MV’s proposed operations manager/project manager for City’s Fixed Route service. Kay will supervise the daily work schedule of all employees to maintain quality service and offers more than 30 years of transit operation experience. She will manage day-to-day service, oversee the contract's administrative responsibilities, monitor the driving habits of individual operators, and provide appropriate instruction and coaching to enhance performance.
Lupe Flores is MV’s proposed data analyst. Lupe is MV’s NTD and overall reporting expert.
Her data analytics knowledge will be vital in evaluating and facilitating the service needs according to the City and riders’ needs. Lupe also oversees trip data, farebox recovery, and billing. Lupe is familiar with the intricacies of the City’s reporting and will continue to provide consistent and high-quality reporting while further enhancing the automation process in the new term.
Ruben Nunez is MV’s proposed safety and training manager for these services. Ruben focuses on maintaining daily safety standards by developing methods to deter potential risky driving behaviors and providing safety blitzes and daily communication with operators.
Ruben offers seven years of experience in the transportation industry is certified by the Transportation Safety Institute (TSI) and is a certified Behind-the-Wheel (BTW) instructor. 408
MANAGEMENT AND OPERATIONS OF
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 20 Martin Camargo is MV’s proposed maintenance manager for these services. Martin will monitor the quality assurance of all shop employees' work and offers over 20 years of maintenance experience. Martin holds three ASE certifications, including T4, T7, and T8, and is experienced with CNG vehicles, including Ford F-550, BlueBird, El Dorado, Transmarks, E- Z riders, MCI, Thomas, Ford E-450, and Chevy.
Corporate Engagement and Support
Regional Support Team Experience
Judie Smith, Senior Vice President Judie is an innovative transportation professional and a results-driven leader with
over 30 years of executive leadership
experience. With operational oversight of MV’s
greater Los Angeles service contracts, Judie will
be an excellent resource to the City.
Hector Vargas, Director of Safety Hector brings over two decades of safety management experience to this contract. He
will oversee all safety efforts for this service.
Keith McClain, Director of
Maintenance
Keith has 30 years of experience in public
transit fleet maintenance and is well-versed with
all types of fleets and their maintenance.
Elizabeth Stayner, Senior Transit
Planning Manager
Liz brings over 13 years of experience in
operational leadership roles and transit
planning roles. Liz collaborates with clients and
our local team to develop vehicle blocking and
rostering scenarios for the company. She is an
expert user of the OptiBus system.
Heidi Heath, Director of Labor
Relations
Heidi is a highly experienced leader with 25
years of ADA and public transportation
management experience, experience in large,
complex transit systems, and two years as the
director of labor relations. She has successfully
led several negotiations and grievances across
the country. As the labor relations director for
Martin brings a wealth of expertise in efficiently managing and maintaining a Ford F550 and Trolley fleet, showcasing a proven track record of optimizing vehicle performance, ensuring timely repairs, and implementing cost-effective maintenance strategies. 409
MANAGEMENT AND OPERATIONS OF
FIXED-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICE
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 21 Regional Support Team Experience
these operations, Heidi will counsel managers
and MV leadership on union and labor matters.
She will be crucial in resolving grievances and
advising on disciplinary protocols.
Dee Christensen, Director of
Finance
Dee brings 18 years of experience to this
contract and is responsible for financial
reporting, billing, accounts payable, accounts
receivable, and all other accounting functions
for her regions and City’s operations.
Jorge Parra, Director of Human
Resources
Jorge’s two decades of human resources
experience will be crucial in implementing
hiring and recruiting strategies for employees
for these services.
Driving Innovation, Optimization, and Efficiency through Technology and Training Safety and Maintenance Training: Safety is the foundational aspect of MV’s operations. We prioritize the safety of our workforce and passengers, acknowledging the importance of a secure and hazard-free environment. To this end, MV will implement a stringent training and re-training program to instill a complete understanding of MV’s safety protocols, best practices, and emergency procedures. Along with Safety Training Manager Ruben Nunez, Director of Safety Hector Vargas and Director of Maintenance, Kenneth McClain will oversee the safety and maintenance training of MV’s team for the City.
Technology: To streamline our operations, MV strives to integrate technology to implement a fully digital workflow. To achieve this, MV’s IT team has developed internal tools to improve the employee experience, digitize manual operations, and maintain a safe distance between coworkers. We developed our Digital Division approach to project management. This includes contactless dispatch, automated time off requests, payroll review, digital report/form completion, equipping our team with tablets, and automating administrative functions. One of the key components is MV’s Driver App.
MV Driver App: This is a state-of-the-art smartphone application and in-office kiosk explicitly designed for our operators. This platform includes functions for check-in, timesheet review, time-off requests, payroll adjustments, and incident reports. As a part of our ongoing approach to open and transparent communication with our employees, the MV Driver App is constantly evolving, adding new functions over time.
In the new term, MV will implement training for mechanics to attain ASE certification. 410
MANAGEMENT AND OPERATIONS OF
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 22 DriveCam: MV will install the latest DriveCam SF400 versions on all vehicles. This on-vehicle camera system allows MV to monitor operator performance for better service delivery and safety. MV works with DriveCam's managed services team to review recording events, which helps the local management team to remain focused on successful service delivery.
Mobileye: MV will install Mobileye on all vehicles. The Mobileye Collision Avoidance System alerts operators to imminent collisions, including other vehicles, pedestrians, and other obstacles. Our team uses the Mobileye Collision Avoidance System to prevent incidents from occurring. This system aims to reduce accidents due to human error. The unit alerts the operator of an impending collision with an audible alert – stopping incidents before they occur. This system enhances the capabilities of the DriveCam system already in use for these services.
TripShot Technology Platform: TripShot Technology platform is MV’s proposed solution to replace the City’s current CAD/AVL system for their fixed route services. This technology can successfully manage fixed-route scheduling, dispatching, and reporting functions. Riders benefit from an easy-to-use passenger application that provides real-time information regarding routes, vehicle locations, and ETAs. MV will ensure that City staff will be trained and prepared to use this platform as services for the new term begin.
Fully Equipped Operational Facility in Long Beach
MV proposes the use of MV’s facility
in Long Beach. This facility serves as
the central hub for various functions,
including operations, maintenance
activities, and administration tasks.
MV’s facility is located at 1850 East
33 rd Street, Long Beach, California.
This facility is 46,194 square feet,
including parking lots, and the
operations facility is 3,447 square
feet. There are two maintenance
bays and a bus wash. MV’s
Maintenance Manager, Martin
Camargo, has been providing quality care to client fleets since 2001. Martin and his team of experienced mechanics are familiar with the vehicle challenges specific to this area and ensure each vehicle is efficiently cared for.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 23 MV Provides a Dedicated Professional Services Team
Stephanie Doughty, Vice President of Professional Services, leads our dedicated professional services team, which consists of industry experts who will project manage the deployment of new technologies, coordinate with the City’s planning team to provide recommendations for schedule timing and bus blocking, support the transition to a zero-emissions fleet, and bring the Agency innovative ideas around transit management and development. Liz Stayner, Sr.
Transit Planning Manager, and a member of the professional services team will lend her expertise in route planning and optimization of the City’s services.
Stephanie Doughty, VP of Professional Services: Stephanie offers over a decade of experience in the technology sector. Her extensive and successful career, marked by achievements such as increasing team capacity and founding a startup group at MV, showcases her ability to drive results and implement strategic initiatives. Stephanie's diverse experiences across different industries and roles make her well-suited to bring a valuable perspective to support these services.
MV’s Professional Services division is unique. This team adds value by providing specialized technical expertise and consultation to meet City’s and MV’s vision for these services. Some of the offerings of the Professional Services team include:
• Creating and validating run cuts or route optimization • Implementing Data Analytics platforms in partnership with the Data Analytics team • Providing operational or software consultation across multiple areas • Implementation of dispatching and reporting systems
• Implementation of in-vehicle technologies
A Solid Transition Plan
Led by the Director of Transformation and Change Management, Helen Tharp, her team will follow MV’s best practices to ensure a timely and successful transition. Helen will have the continued support of General Manager Steve Allan during the transition. Critical to the City is selecting a transportation provider with the right experience and knowledge to ensure a smooth transition and a transparent startup plan that adheres to the service commencement date of July 1, 2024.
MV’s transformation team has a record of successful large-scale transitions, such as those for the Antelope Valley Transportation Authority (AVTA), Los Angeles Department of Transportation, RTC of Southern Nevada, and King County Metro.
The use of our Long Beach facility is a benefit as this site already contains all the needed resources, tools, and supplies to maintain the fleet and houses our dispatching, HR, and management team. In addition, using an existing MV facility will contribute to a quick and seamless transition.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 24 With several current services operated by MV near the City of Lynwood, we can leverage resources promptly. Should the City decide to grow their operations or if there are changes in demand, our nearby services will provide the flexibility to swiftly scale operations. This agility is a key asset in today's dynamic landscape, allowing the City to respond promptly to market opportunities or challenges. Thus, MV’s resources in the greater Los Angeles area will ensure immediate access to rapid scalability, a highly skilled workforce, and the opportunity to tap into local resources to attract and retain top talent. In addition, our team will also be able to transition the services efficiently and without disruption – allowing time and resources to focus on the implementation of technology, service planning, and developing service consistency across the region.
Harmonious Labor Relations
For over forty years, MV has prioritized employing experts to provide strategic direction in labor relations. Employee longevity and a harmonious relationship with all our employees are essential. MV has extensive experience with organized labor, and MV’s Director of Labor Relations, Heidi Heath, will support General Manager Steve Allan in all union matters. Heidi has extensive experience in labor-management and forming amicable relations with unions.
Cost-effectiveness
MV is excited to propose the following cost-effective initiatives to benefit the City in the next term.
Cost-effective Initiative MV’s Offer
Leveraged Key Personnel MV is pleased to propose additional key management staff to support
Operations/Project Manager Kay Lea. These
highly skilled transit professionals include
General Manager Steve Allan, Safety and
Training Manager Ruben Nunez, and
Maintenance Manager Martin Camargo.
As a result, the company can provide
oversight and staffing, resulting in additional
cost savings for the City of Lynwood.
Leveraged Assets Our local presence in the greater Los
Angeles area allows MV to use parts,
equipment, and supplies from our nearby
facilities and provide needed support from
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other divisions as needed. MV’s proposed
maintenance manager, Martin Camargo is
ASE-certified and has a team of highly
skilled, trained mechanics with experience
in CNG vehicles.
Extended Operational Support for the City The City’s services will also receive enhanced assistance throughout our
operations team, comprising qualified and
trained vehicle operators, dispatchers,
maintenance staff, and constant support
from MV’s road supervisory team.
Solid Corporate Support The City will have the support of MV’s corporate staff members, who will be
available to assist with industry best
practices to include financial budgeting,
FTA-approved drug and alcohol testing,
legal policies and procedures, employment
laws, and requirements such as NTD
reporting, throughout the contract term.
Additionally, the regional support team will
perform monthly and quarterly MV audits to
ensure overall success.
Expertise in CNG Maintenance Maintenance Manager Martin Camargo’s extensive experience managing the CNG
fleet will be crucial in the next term.
Driving Forward with MV
By aligning the latest technology, effective training, and a highly skilled management team, the City can improve reliability, cost-effectiveness, and sustainability by selecting MV as its new transportation provider.
The City of Lynwood benefits immensely from MV’s local presence and extensive support, contributing to a more resilient and future-ready transportation ecosystem. We look forward to enabling the City’s vision and delivering a transportation service that makes the City and MV proud.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 26 1.a. Service Planning
MV understands that effective service planning requires a comprehensive understanding of the City’s services and areas relevant to the scope of work. The ability to anticipate demand, identify key service areas, and implement a detailed planned approach is crucial for providing reliable and accessible transportation solutions. MV has deep knowledge and understanding of the local geography, population dynamics, and specific needs of the City of Lynwood and its community. By leveraging this knowledge, MV has strategically organized and optimized our solution for the next term. Along with the Executive Summary, we have described our daily service operations plan in section C.5 MV’s Operating Policies and Procedures.
1.b. Current operating capacity
Capacity to Perform Scope of Work
MV has the resources and financial wherewithal to sustain the transition of this project.
There are no projects in operation or planned for implementation that threaten MV’s ability to transition or perform the services under this contract.
2. MV’s Established Performance Standards
Description of the performance standards the CONTRACTOR has established for its contract operations.
Below, we have provided information on how MV will meet the performance standards noted in the RFP for the City of Lynwood services. We have set performance standards in many of our transportation contracts and have developed best practices for meeting and exceeding these standards, as detailed below:
Performance Standard Goal Action Plan
On-Time
Performance
85 percent of the vehicles
operate on time (zero to
ten (10) minutes late)
during peak periods, and
that 85 percent of the
vehicles operate on time
(zero to five (5) minutes
• Road supervisor time checks
• Protection service ready for pullout
• Ensure an active, coordinated
pullout (timely check-in, healthy
extraboard coverage, expedient
vehicle exchange, yard supervision)
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late) during off-peak
periods.
• Fully staffed operations (active
recruiting, competitive wages)
Customer Complaint
Response
8 per 10,000 passenger
trips
• All complaints and commendations
will be logged in the database and
tracked by our operations manager.
• All supervisors and managers will be
trained to respond to customer
complaints within 48 hours.
• ADA and Title VI complaint
investigation training for all key staff
and customer service
representatives.
• All complaints will be resolved
within the complaint database in five
days or less.
• All employees will complete the
Platinum Connection Customer
Service training.
• MV staff will respond to all
complaints within five (5) working
days of the date the
complaint/comment is received by
the City.
• MV shall work closely with the City
to make the service as responsive,
cost-effective, and complaint-free as
possible
Reporting timeliness 0 occurrences of late or
false reports
• During the transition period, MV will
establish a detailed schedule to
ensure the timeliness of the
reporting.
• Data accuracy is maximized by the
ingestion of data in real-time. MV
Insights will use data from all
systems to provide the most up-to-
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date and accurate reporting and
dashboards.
• Under the leadership pf Data
Analyst Luper Flores, MV shall
provide monthly operating data to
City to meet the NTD reporting
requirements.
• All accident and incident reports will
be reported to City; incident reports
will be submitted within 48 hours
and accident reports within 24
hours.
• As required in the RFP, MV will
provide a report by cities, with each
month’s billing giving standard
boarding, trip information regarding
miles and hours, number of stored
Value Smart Swipe Cards and
vouchers used, and other statistics.
The number of trips shall be
reported separately from the
number of riders transported.
Heating and Air
Conditioning
Performance
0 incidents of non-
functioning heating and
air conditioning units
• Daily inspection of all HVAC systems
as part of the DVIR process.
• Inspection of all HVAC systems as
part of the PMI process.
Operator/Dispatcher
Courtesy
0 incidents of
discourteous or rude
behavior
• All employees will complete the
Platinum Connection Customer
Service training.
Monitoring On-Time Performance
Throughout the service day, our team supports service reliability using the following activities:
• Maximum Fleet Availability: MV’s dispatch and maintenance teams coordinate to ensure that the maximum number of vehicles is available to operate service each day, including the provision of standby vehicles. When dispatchers properly communicate 417
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• Operator Check-In: As each operator arrives, the dispatcher confirms they are in proper uniform, pass a Fit for Duty assessment, and have the appropriate credentials.
The dispatcher records each operator’s arrival time. If an operator does not check in on time, the dispatcher promptly assigns an extraboard operator to cover the route to ensure the route begins on time.
• Pull-Out Procedure: A supervisor is present in the yard to observe operators performing the daily pre-trip inspections in a thorough and timely manner. They prevent delays in pull-out and ensure vehicle defects are noted correctly before entering service. A mechanic is also on duty to support these inspections and correct minor maintenance issues on-site.
• Service Monitoring: Dispatchers monitor service throughout the day, and operators must inform dispatch when they are running behind schedule, experiencing a breakdown, or are involved in an accident, incident, or other disruption. Dispatchers are empowered to direct resources to recover service based on the situation. When late service results in bunching, the dispatcher may direct the vehicle to wait at a layover point to recover the schedule.
• Ready Vehicle: MV pre-trips all standby vehicles daily so the vehicle is available immediately to respond to a service disruption.
• Workforce Management: Road supervisors closely monitor operator departures at designated time points. Operators who leave early are subject to progressive discipline.
• Operator Reporting: Operators are required to report via radio any time they are more than five minutes behind schedule. This requirement allows dispatch to evaluate the on-time performance status and make appropriate decisions regarding service. • Roadcall Reduction: MV will minimize vehicle downtime by achieving its goal of scheduling 80 percent of all maintenance activities. This maximizes fleet availability throughout the service day and ensures appropriate resources are available, including spares and backups. We perform analysis that informs our team of what repairs must be made before component failures, thereby reducing roadcalls and improving system reliability.
• Pull-In Procedure: At the end of the route, each operator informs the dispatcher that they are returning to the base. Dispatch monitors their return to the yard to confirm all operators return on time.
Monitoring the Customer Experience
MV will manage outward-facing customer care and service through frequent in-field and inter-community interaction. Our various customer-facing programs include:
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 30 • Customer Service and Passenger Sensitivity Training: Our team will work closely with passengers, passenger representatives, and advocates to provide hands-on passenger assistance, sensitivity training, and presentations. This training occurs during our initial operator training and ongoing safety meetings. • Field Supervision: MV’s road supervisors will perform random spot checks along the routes, observe passenger loading techniques, customer service, and safe operation.
Our supervisory and management team’s visibility will improve customer interaction, support passenger relations, and build confidence in the system.
3. Workforce
Description of workforce of who will be performing the service (i.e. company employee drivers, independent CONTRACTORs, licensed subcarriers, or a combination of types).
City of Lynwood’s Management and Operations of Fixed-route Municipal Transit and Shuttle Services will be entirely operated by MV Transportation’s staff of employee drivers. Please see section H.6, Organizational Structure, for details on our staffing plan and proposed local team for these services.
4. Quality of Reporting
Quality of reporting competencies.
i. Incident/Accident Reporting.
ii. Customer Complaint Resolution.
4.a. Accident and Injury Investigation Procedures
All locations are required to have the following information readily accessible:
• Operator's family and/or emergency notification
• Local police department and/or local sheriff department • Highway patrol
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• Operations/Project Manager’s cell phone numbers
• Local and MV emergency contact numbers
Each vehicle must have three bi-directional emergency reflective triangles (not flares), a fire extinguisher with an Underwriters' Laboratories rating of 5B: C or more, and Incident Reporting Packets.
If involved in a vehicular incident, the operator will notify the dispatcher, who will send a supervisor to the scene and contact emergency personnel (when necessary). The operator must exercise on-scene emergency control until they are properly relieved by a supervisor.
With the on-scene supervisor's assistance, the operator will use the onboard accident kit to take photographs of the scene, obtain the contact information of all witnesses (using Courtesy Information Cards), and complete an incident report. The operator is required to provide identification and cooperate with the police. Upon return to the office, the accident report is submitted to dispatch or the operations/project manager.
Following an accident, drug and alcohol tests are administered to any employee whose performance could have contributed to the accident, such as the dispatcher and mechanic.
If reasonable suspicion is suspected, all reasonable suspicion testing guidelines are followed. Test results are obtained and reported to the operations/project manager (or vice versa). The operator remains suspended from driving until the Qualifications department reinstates their driving privileges.
4.b. Customer Complaint Resolution
Complaint Receipt and Investigation
Expedient response to all complaints, comments, and commendations is critical to customer service excellence. We train all employees to exhibit professionalism and care when receiving a complaint. The company’s general guidelines for handling a customer complaint are as follows:
• Actively listen and document all necessary information. • Respond politely and patiently, taking care to appropriately document and confirm the details of the comment.
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MV will immediately take appropriate actions and investigate all complaints to determine validity. We bring serious complaints to the senior vice president and the City. Depending on the complaint’s nature, the general manager or the senior vice president will handle these types of complaint investigations.
Complaint investigation includes one or more of the following actions:
• Telephone conversation with the complainant to understand the details of the complaint
• Conversation with all operators, dispatchers, road supervisors, and any other staff involved in the situation
• Review of any DriveCam clips related to the event
• Review of any call recordings relating to the event
• Review of all AVL playback, dispatch logs, trip sheets/manifests We document and file all steps taken during the investigation. If the investigation results yield a validated complaint, we file a copy of the complaint documentation in the affected employee(s’) employment file. We issue a letter acknowledging the complaint and remedial steps taken to the complainant.
Employees who receive repeated valid complaints are disciplined appropriately up to and including termination of employment. We will provide a formal complaint report to the City, log the complaint, and submit it with all monthly reports, as required.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 33 5. MV’s Operating Policies and Procedures
Thoroughness of CONTRACTOR operating policies and procedures.
MV is pleased to propose TripShot technology platform as the CAD/AVL system for City’s services. MV plans to implement the transition to this platform within 6 to 8 weeks of contract start date. Our proposed operations plan using the TripShot technology is given below:
Daily Operating Plan
Start of the Service Day – Operator Check-in
Dispatchers actively manage operator
report-to-work times. When an operator
has not arrived by their assigned time, the
dispatcher will coordinate with an
extraboard operator to assume that shift.
They adjust operator and bus assignments
directly as needed to ensure timely
pullout and accurate assignments.
Operators check in at the window and
hand the dispatcher their driver’s license
and medical card. Dispatch validates these
credentials visually. With credentials
verified, the dispatcher gives the operator
their vehicle assignments and any
notifications or detours.
The dispatcher performs fit-for-duty
reviews of operators as they check-in. They
evaluate the operator’s demeanor, attire, and professional appearance. The operator then departs the dispatch area and reports to their assigned vehicle in the yard.
Pre-Trip Inspections
When the operator arrives at their assigned vehicle, they perform pre-trip inspections. During this inspection, the operator moves around the vehicle to visually inspect and, at times, test the various components and subcomponents. This inspection addresses critical safety items.
The operator performs this inspection using a paper checklist. This checklist displays each inspection item, and the operator documents the condition of each item.
Benefits of MV’s Operational Methodology for Lynwood
• With MV, the City will have access to industry
best practices and innovative approaches
embedded in our standard operating
procedures.
• As a previous operator of these services, MV
fully understands and complies with all City
policies and procedures.
• MV provides appropriate staffing to cover the
entire span of service.
• MV’s secure and safe facility protects and
prolongs the life of City assets.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 34 If the operator detects a safety issue that requires a mechanic’s assistance, they will notify the in-yard mechanic (if available) or the dispatcher who coordinates with the mechanic. The mechanic will immediately determine whether the vehicle should be pulled from service, in which case the dispatcher will assign the operator a backup vehicle. Otherwise, the mechanic will repair the issue in the yard before the operator pulls out.
Pull Out
This dispatcher monitors operator pull out. They closely observe operator log-ons to ensure all operators are logged into the system correctly. The supervisor stationed in the yard actively monitors pull out in person to confirm that all buses depart on time.
Operations and Dispatch
Dispatchers assigned to the radio continually monitor the service on the TripShot system using the available dispatch screens. Dispatchers monitor trips for schedule adherence, passenger loads, any off-route movement, known traffic delays.
When a trip is running late, depending on the situation, the dispatcher may advise the operator that their layover time may be reduced to make their next trip depart on time.
Regardless of the dispatcher’s action, close communication between the dispatcher and the operator is essential. Dispatchers are our operators’ first line of support throughout the service day; their interactions are marked by professionalism, expediency, and clarity. They are trained to fully document all incidents and issue public bulletins using the TripShot system as required.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 35 Disruption Management
Situation Response
The vehicle has
experienced a mechanical
failure, and the operator
cannot safely operate the
bus.
The vehicle operator pulls over to a safe and secure location. They then radio dispatch to inform them of the breakdown. The dispatcher will ask some basic troubleshooting questions, but if the issue is not resolved, the dispatcher will notify the on-duty maintenance mechanic to contact the operator. Meanwhile, the dispatcher will contact a road supervisor and dispatch them to the scene.
The mechanic may decide to replace the bus while talking to the operator.
Otherwise, they may request that the road supervisor perform basic troubleshooting (i.e., check for leaks, test brake pressure, etc.) If the issue is still not resolved, the road supervisor coordinates with the mechanic regarding whether a replacement bus is needed, whether it is safe to drive the vehicle back to the yard, whether it’s optimal to have the mechanic repair in the field, or whether a tow is required.
The road supervisor facilitates passenger transfer to the next or a replacement bus.
The road supervisor stays with the vehicle as needed until a mechanic or a tow arrives.
The operator is running
late on their route and in
danger of missing a trip.
On-Time Performance is a shared responsibility. If an operator is running late on a trip, they must notify dispatch within five minutes. Similarly, dispatchers reach out to operators as they identify late-running routes. The dispatcher will attempt to assist the operator by alerting them that their layover will be shortened. If the operator cannot recover the route at the layover point, the dispatcher may dispatch a spare vehicle to the route with an extraboard operator. The dispatcher will coordinate with the road supervisor to notify them of the additional bus on the road.
The operator was
involved in an accident
where injuries have been
rendered, body damage
incurred, or other vehicle
damage has occurred.
Upon the operator’s notification to dispatch that they have been in an accident where injury or damage has occurred, the dispatcher will immediately notify emergency services. The dispatcher then dispatches the road supervisor to the scene of the incident. General Manager Steve Allan, Operations/Project Manager Kay Lea, and Safety Training Manager Ruben Nunez are notified immediately; they notify the City of Lynwood and determine whether they need to report to the scene.
The vehicle operator performs emergency management on-board the bus, evaluates any injured passengers, and as needed, awaits an emergency response. Dispatch will also send a ready bus to the scene to recover the route. Upon arrival, the road supervisor takes control of the scene and helps coordinate the transfer of passengers. They also coordinate with dispatch to transport the operator to post-accident drug testing.
Once the passengers are cleared of the bus, the road supervisor will perform an accident investigation, documenting all findings, including passenger 424
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comments and photos on digital forms that are immediately uploaded to our systems and available for processing.
Depending on the accident's severity, the road supervisor will coordinate with maintenance to arrange a tow. If the vehicle can be safely operated, the road supervisor will return the vehicle to the yard for repair.
All road supervisors are trained in accident investigation, emergency management, and de-escalation.
There is a disruptive
passenger that threatens
the safety and security of
the operator or other
passengers.
When a disruptive passenger threatens the safety and security of the operator or the other passengers on board, the operator immediately notifies dispatch, using code words as appropriate.
Dispatch will first alert law enforcement if the passenger has a weapon, is using physical force, spits, or verbally threatens physical harm. They then notify a road supervisor to report to the scene and notify the City’s safety/security team. Both road supervisors and operators are trained in de- escalation.
As needed, MV may dispatch a protection bus to cover any late service.
There is a dispute
between the operator and
a passenger that requires
conflict mediation.
If there is a dispute between an operator and a passenger that requires conflict mediation, operators are first trained to activate the DriveCam unit, so that we can capture footage of the events preceding and during the situation.
The operator is trained in de-escalation; however, if the situation requires conflict mediation, they will notify dispatch that they require the support of a road supervisor.
The dispatcher will notify the road supervisor, who will meet the operator in the field. When the road supervisor arrives at the scene, they will attempt to mediate the situation and arrive at a favorable resolution. Road supervisors enforce City policies and, as necessary, have the authority to ask the passenger to deboard the bus. Road supervisors complete all necessary reporting.
As needed, MV may dispatch a protection bus to cover any late service.
Road Supervision
Road supervisors report to the facility at the start of the service day and check in with the dispatchers managing the window. They collect their tablet and car keys and drive to the service area in an MV-provided road supervisor vehicle.
At least one road supervisor is in the yard during peak pullouts. They observe operators performing their pre-trip inspections, respond to any questions, and help coordinate support in the event of a vehicle exchange. While dispatch monitors pull out on-time performance from the TripShot consoles, road supervisors monitor this in person, rallying the operators to pull out on time.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 37 Each road supervisor has a schedule of ride checks they perform throughout the day and frequently visits the transit center(s). Throughout the day, they are dispatched to a location along the route to support the vehicle operator. This may mean responding to a road call, de- escalating a passenger disruption, posting signage for a detour, or performing an accident investigation. They may also be called upon to resolve any farebox issues. Road supervisors are additionally responsible for facilitating our Drug and Alcohol program. They perform reasonable suspicion checks and coordinate any post-accident test needed from the field.
Given the diversity of work they must perform road supervisors are highly responsive, detail- oriented, and customer-focused.
Pull In
When the operator arrives at the last stop on their schedule, they will park the bus at the stop and perform a walk-through of the bus, checking every seat for a sleeping passenger. If a passenger is onboard, the operator will gently wake them and notify them that they must exit the bus.
Once the bus is confirmed to be empty, the operator returns to the operating yard, where they perform a post-trip inspection, remove all trash, and tidy up their vehicle. They return any paperwork to the dispatcher working the window, who checks the operator out for the day.
Runcutting
With each service change determined by the City, MV will perform a runcut to optimize operator staffing and align operator schedules with the span of service. MV performs all runcutting in-house, under the leadership of our dedicated planning and runcutting team, led by Liz Stayner, our senior transit planning manager. Liz and her team use the Optibus scheduling platform to find the most efficient use of resources while factoring in regulatory requirements regarding meal and rest periods and work rules stated within the collective bargaining agreement and in compliance with all applicable state wage and hour rules.
6. Methodology to Industries Best Practices
Methodology as it relates to "industry best practices" and the comparison to the CONTRACTOR's methods to other similar competitors.
As your service provider, MV’s main priority is excellent stewardship of the City’s funding and resources. The company understands that the City is searching for different service delivery approaches to maximize its transit dollars. During the early stages of the transition, MV will work with its local team and agency representatives to identify opportunities for efficiencies and maximize resources.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 38 • Service Analysis: The first step in effectively reducing costs is to analyze the operation and management services and isolate any areas of inefficiency. During startup, MV will work with the City to review all aspects of the system and jointly determine where opportunities exist. This process may include short-term strategies such as revising run- cuts for seasonal changes and long-term approaches such as route retiming, realignment, and interlining.
• Reduced Costs from Reduced Risk: MV’s safety program mitigates risk from the onset of the hiring process, offering an unbiased and thorough screening process.
Comprehensive training, testing, and safety enforcement throughout the contract's life further promote a risk management plan that promotes safe behaviors, minimizes risk, and reduces costs related to those risks.
7. Fare Collection Process
Fare collection process.
Revenue Handling
MV will collect and record fares according to the City’s procedures. We will train all operators in city fare policies, and Operations/Project Manager Kay Lea will be responsible for accurately reporting fare revenues. Our team will implement the following fare-collection procedures:
• Collect fares in the farebox
• At the end of the service day, pull the farebox vault from the farebox and place it into a safe.
• Place another empty vault back into the farebox for service the next day. • The next business day, we remove the vaults for counting. • Open vaults and count fares; cross-reference counts to the operator’s trip sheet. > If a variance exists, Kay Lea will investigate the discrepancy and take appropriate actions to correct the problem.
• Kay Lea completes the deposit slips and records these on the deposit log. We provide this log with the monthly invoice for verification purposes. • Place the emptied vault in a secure location before they are placed back into the vehicle that evening.
• All vaults are permanently marked with serial numbers and tracked • Forward copies of the deposit slip to the City.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 39 8. Passenger Pick-up/Destination Logs
Passenger Pick-up/Destination logs
While there are no pickup and destination logs for these fixed route services, MV will track and provide all reports monthly statistical reports that include ridership by time of day and drivers’ logs for dates requested to document on-time performance standards.
9. Back-up vehicles and Subcontractors
Use of “back-up” vehicles and/or subcontractors.
Extraboard Operators
MV staffs sufficient extraboard operators to cover runs open due to vacations, leaves of absence, and other foreseeable and unforeseeable absences. We closely follow the daily call- off pattern to predict the number of absences due to illness, lateness, jury duty, bereavement, and other unanticipated reasons. The size of our extraboard, and the number of operators available by day of the week/time of day, are adjusted to reflect this estimate.
MV is vigilant in ensuring we have extraboard operator shifts scheduled to cover open work or respond to service interruptions.
Backup Vehicles
Backup vehicles are pre-tripped vehicles parked at the operating facility. These vehicles are available for use during a service disruption, such as a vehicle incident or road call. MV is proposing to utilize a temporary vehicle between contract commencement and the delivery of the new spare vehicle. The general description of this backup vehicle is as follows:
Number of Vehicles Make and Model Fuel Type Mileage Capacity 1 backup vehicle –
ADA compliant with
overhead
destination sign
2013 Ford 550 CNG 185 miles 30 passengers with 2
wheelchair-equipped
positions
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 40 10. Training Programs
Practices by demonstration of CONTRACTOR's comprehension of the RFP through practices of training programs, drug and alcohol programs, anti-harassment training, performance measures, internal quality assurance oversight controls, preventative and maintenance programs, FTA and NTD reporting, etc. 429
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 41 i. Personnel development.
ii. Ongoing Operator/Driver Training.
iii. New Hire Training
iv. Maintenance Training.
v. Supervisor Training.
vi. Sensitivity Training.
vii. Personnel Attire.
10.a. Personnel Development
Key Personnel Training: MV’s GM Development Academy
The GM Development Academy is a leadership development program that brings our general managers together across various divisions and develops them to grow into leadership roles at MV.
Over the 6-week program, they will experience exciting and challenging opportunities to gain insight into and enhance their leadership skills. Our goal in this program is to help managers become familiar with behavioral expectations, knowledge, skills, and abilities to succeed in their roles.
The program is a combination of classroom and virtual learning sessions as well as team- building activities.
The topics included are:
• Business Development, Contract Management, and Client Relationships • MV Culture
• Human Resources: Employee Engagement, Performance Management • Finance 101 and 201
• Handling the Media
• Information Technology
• Labor Relations
• Leadership
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 42 • Legal: Business Ethics, Drug & Alcohol
Compliance, Respect in the Workplace, Leaves &
Accommodations, Wage & Hour Compliance
• Maintenance, Fleet, and Facilities
• Microsoft Office Tools
• Risk Management and Workers Compensation
• Safety
• Talent Acquisition
As part of their graduation, they will create an
Action Plan of 3-5 items they want to focus on once
they return to their locations. During the final week,
they will present their Action Plans to a panel that provides instant feedback and recommendations.
Ongoing Staff & Leadership Development: MV University
MV University (MVU) is MV's online learning center. We have expanded and improved our course library to include over 1,000 new course objects: e-courses, interactive videos, micro-learning videos, e-books, slide decks, and accompanying activities. Collectively, this expanded library helps employees take ownership of their careers. With the new resources, employees can review their development plans with their leader and identify the most appropriate courses to help them continue growing.
The user interface puts several useful tools at the employee's fingertips, including, current courses, historical learning statistics, the new MV Core Competency model, and a new MVU Social Community. Employees can enjoy rich discussions about their learning experiences with other MV team members by joining discussion boards, creating community groups based on their location or job function, or writing a blog about what they are learning.
10.b. Ongoing Operator/Driver Training
Ongoing/Refresher Training
Vehicle Operators
In addition to refresher training provided during MV’s monthly safety meetings, we require mandatory retraining at the following points of an operators’ employment:
MV University
Engagement
With the relaunch of MV
University, we experienced
a 427 percent increase in
employees’ engagement to
further their core
knowledge of
transportation and
management.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 43 Type of
Retraining
When its
provided
Length of
Training Description of Training
Return to
Work
Required when
an operator
returns from
“inactive”
status, 30 days
or more.
8 hours
This training consists of a 6-hour
classroom review and a 2-hour behind-
the-wheel road check. These focus on
safety standards, defensive driving
skills, and vehicle familiarity.
Post-
Accident for
cause
Required within
ten days when
an operator has
a “preventable”
rating for an
accident or
incident.
Varies
based on
the
operator’s
ability to
perform the
appropriate
tasks to
standard.
Post-accident retraining focuses on
correcting driving deficiencies and
standards that contributed to the
accident. The operator must
demonstrate the ability to perform all
the required tasks to standard before
being allowed back to driving duties.
Seasonal
Refreshers
We conduct
these refreshers
during specific
periods of the
year, typically in
the fall.
Varies
based on
location
and topics.
The training will include topics/material
appropriate for the region, inclement
weather, and environmental and traffic
conditions.
Biannually
At a minimum
of every two
years
8 hours
This training consists of a 6-hour
classroom review and a 2-hour behind-
the-wheel road check. These focus on
safety standards, defensive driving
skills, and vehicle familiarity.
Staff/Dispatch/Radio Personnel
In addition to the 12 hours per year for monthly safety meetings, we hold monthly departmental meetings to discuss relevant topics. We discuss customer service, efficient reporting, best uses of provided technology, providing an additional 12 hours of retraining per year.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 44 Supervisory Personnel
In addition to the 12 hours per year for monthly safety meetings, we hold operations team meetings to discuss refreshers on reasonable suspicion, accident response, and customer service. This training provides an additional eight hours of retraining per year.
Maintenance Personnel
In addition to the 12 hours per year for monthly safety meetings, all maintenance personnel receive a minimum of 40 hours of retraining annually. This comprises safety meetings regarding pertinent safety matters such as OSHA, hazardous materials cleanup, and PPE. We provide regular retraining from vendor experts on brakes, electrical, and air systems.
10.c. New Hire Training
New Hire Training details can be found in our Operator Excellence Training Section located in C.22.b of this proposal.
10.d. Maintenance Training
Our Maintenance Training can be found in the Section located in Section C.19 of this proposal.
10.e. Supervisor Training
We require all road supervisors to complete MV’s initial operator training upon hiring or to have previously worked as an operator. In addition to this training, road supervisors undergo an additional 22.5 hours of job-specific training. MV developed this training in partnership with AvatarFleet, which has been used for nearly a decade across MV’s national operations. The program is comprised of courses designed to improve coaching ability, promote safety awareness, reduce incidents’ frequency, and improve the overall rider experience. The training program uses an adult learning platform that educates trainees on observation techniques, at-risk operator behaviors, Safety 360, communication essentials, coaching techniques, accident investigation, drug and alcohol procedures (including reasonable suspicion), safety leadership, and the FTA TSI Online Training Courses. We will also provide specific training on the use of technology, including the selected TripShot system, DriveCam, and Mobileye. 433
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 45 10.f. Sensitivity Training
The goal of sensitivity training at MV is to ensure that all staff, including operators and support staff have the knowledge to engage respectfully with passengers of varying abilities. MV, via our Customer Service Training (PCCS) teaches disability awareness, sensitivity to diverse needs, respect for independence, communication skills, empathy, and kindness. MV focuses on inclusivity and responsiveness to our passengers.
Besides educating trainees on ADA law and common disabilities, we train all operators to demonstrate passenger sensitivity as a matter of practice. This training includes assisting passengers who use mobility aids, speaking to passengers at eye level, securement of passengers in mobility devices, and asking permission before touching a mobility device.
During our passenger sensitivity training we often work with community members and disability advocates to speak from real-life experiences. We also require trainees to navigate boarding a bus in a wheelchair or blindfolded, so that they can experience the customer experience from the point of view of someone with a disability. Passenger sensitivity refresher training is administered.
10.g. Personnel Attire
We understand the importance of branding and know that it extends beyond vehicle markings. Uniforms for the Lynwood service must be identical and project a professional image.
Our proposal includes premium uniforms that well-represent the City of Lynwood.
All vehicle operators and road supervisors will be required to wear a uniform provided by MV comprising:
• Three shirts;
• Three pairs of pants;
• One safety vest.
Uniforms are kept clean and neat at all times.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 46 11. Cure Notices
Description of how the Contractor has addressed “Cure Notices” or other written notices regarding poor/unsatisfactory performance in the past three (3) years.
As a national transportation contractor with 140 contracts, we manage contract challenges as a business matter. At times in the past three years, our customers have requested that we take corrective action to resolve performance issues. On the rare occasion that MV receives a notice to cure, we immediately escalate the matter to the assigned senior vice president, who thoroughly reviews the alleged default and takes steps necessary to remedy it. Once we resolve, we communicate the resolution to our customer, advising how and when we accomplished the cure and the steps we are taking to avoid similar future issues.
The details of these situations are considered confidential, and we do not disclose this information. MV has not been terminated for breach of contract or cause during the past three years by any agency.
12. How MV will Facilitate and Manage Transition
Description of how the CONTRACTOR would facilitate and manage the transition from the current provider to the new provider of services.
a. Historical experience.
b. Accomplishments and shortcomings.
c. Proposed Transition Plan
12.a. Historical Experience
As stated in the Executive Summary, MV possesses a unique understanding of the service area because of our prior experience operating this service. Our familiarity with this service and the passengers is unmatched. Our team continues to be equipped to lead and support with an unwavering commitment akin to our proven track record with the City.
One of MV’s key strengths is our team’s exceptional communication skills, which sets us apart in addressing both passenger and employee concerns. Our seasoned experience in transitions will enable us to effectively communicate with City’s representatives for a smooth and efficient process. Furthermore, MV’s detailed planning and execution will successfully contribute to vehicle and equipment transitions, technology implementations, training and development initiatives, and service continuity. 435
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 47 Training and development also form a critical aspect of our transition strategy. MV is committed to providing comprehensive training programs to existing and new team members, ensuring that each employee is prepared for their roles within the service.
Additionally, our expertise in handling vehicle and equipment transition and technology implementations ensures minimal service disruption, allowing passengers to experience a seamless service without compromising the quality.
MV’s approach to the City’s services has always involved carefully considering every step in daily operations and the transition process.
MV has a reputation for transparency and building positive client relationships, which started at the start of the startup period. No other firm possesses the experience in service transitions comparable to that of MV; MV has managed transitions for nearly every type of contracting model, including:
• Overnight transitions of emergency contracts
• Transitions with accelerated timelines
• Initiation of new services
• Phased-in transitions
• Transitions from client-managed services
• Transition-only contracts to prepare services to be taken in-house • Transitioning management contracts to turnkey contracts • Transitioning turnkey contracts to management contracts • Contracts specifically for transition services
• Transitions resulting from the bankruptcy of the incumbent contractor
MV’s transition experience extends beyond operational expertise; it comprises effective communication, thorough planning, and a commitment to maintain service excellence.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 48 12.b. Accomplishments and Shortcomings
Effectively Navigating Challenges in Compressed Timeline Transition Antelope Valley Transit Authority (AVTA), CA. MV was awarded on-going transit operation and maintenance services in 2022 on behalf of AVTA. MV was able to quickly and efficiently transition the service in two months. MV provides public transportation 70 miles northeast of Los Angeles in the cities of Lancaster, Palmdale, and unincorporated areas of the Antelope Valley and commuter services into Los Angeles. AVTA has the largest all-electric fleet in the country, which MV effectively transitioned within 60 days.
Decatur, ILL. In 2014, MV began a management contract for the Decatur Public Transit System (DPTS), including fixed route, downtown trolley, and door-to-door ADA paratransit services. In 2019, MV was pleased to play a significant role in developing a new operating model with a shared goal of gaining a more efficient and streamlined service for the City. MV and the City experienced a three-week transition into the turnkey service. The transition included the deployment of anew City-provided fleet. Based on our success during this transition, MV was awarded a second term in 2021.
King County, WA. In 2017, during the service transition, MV and King County worked together to ensure a smooth transition for its customers. King County performed several audits on the Access Program to determine areas of improvement. Before the new contract started, MV studied the audits to make the service more efficient. In 2019, MV began the King County Metro’s Paratransit program, a 400-bus operation serving the Seattle Metro area. Over a six-month transition period, MV hired and trained more than 350 operators and stood up three facilities, including a dedicated call center.
City of Phoenix Senior Center Programs Alternative Transportation Services. MV has been operating the City’s Senior Shuttle Services since 2006. The Senior Center Shuttle program provides registered members of the City of Phoenix-sponsored senior centers flexible transportation between their residence and their nearest senior centers during center operating hours. Participants complete applications for the service at their senior center. The Senior Center Group Trips are scheduled directly between MV and the City. These trips provide transportation from senior centers to recreational activities, including sports, theatre, outdoor recreation, and the Senior Center Volunteer Annual event. In 2018, MV was able to win back its contract with the City and re-sign all previous customers to participate in its services within just a few weeks. 437
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 49 12.c. Proposed Transition Plan
Transition Plan
As the former operator of these services, MV is keenly aware of the service requirements and the effort that must go into transitioning the City’s services. MV’s transition plan recognizes that a solid implementation methodology and robust management approach are critical to ensuring a smooth service transition. Using an extensive network of experienced support personnel, MV focuses on organization, efficiency, and quality service while delivering the right leadership and necessary resources without bureaucracy and micromanagement from corporate headquarters. As a result, MV can transition services quickly and without service disruptions.
Implementation Methodology
Effective communication and relentless attention to detail drive MV's transition approach.
MV's transition leadership team will hold biweekly meetings with the City. Discussion topics for these meetings include the progress of the transition; task list changes and updates, potential challenges, and a look ahead to the next two weeks. In addition, MV's implementation team meets daily to review the transition plan, outstanding tasks, current issues, and task lists.
Transition Planning
MV follows a detailed startup schedule that identifies each task, subtask, dependent task, duration/timeline, and staff assignment. A draft startup schedule for this transition is included in the Appendix to demonstrate the tasks required during the transition. MV's transition team updates this document throughout the transition period; however, no item on the schedule is marked "complete" without confirmation from the startup manager.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 50 Management Approach
General Manager Steve Allan will oversee all startup activities for this project. He will work closely with the local management team and MV's support team to direct all transition elements. MV's transition team assigned for this project comprises the following team leaders:
Personnel Plan
Retaining the Existing Team
The continued presence of the current workforce promotes consistency, experience, and tenure in service. MV strives to retain as many current employees as possible, provided they meet the minimum qualifications, have a strong employment record, and receive City approval. MV will retain these individuals in their current positions and seniority.
All employment offers will be subject to completing duties with the current provider and pending completion of required pre-employment background checks, drug screens, and other required certifications.
Outreach
To ensure it keeps the existing workforce engaged and informed throughout the transition period, MV will meet with these employees immediately upon contract award.
MV will schedule meetings during off-peak service hours, where a representative will explain the transition process. Additional MV staff will be available at these meetings to assist existing personnel with the application process.
Steve Allan
General Manager and
Judie Smith, RVP of
Operations
Team Oversight
City Liaison &
Contract
Compliance
Passenger
Relations /
Service Quality
Kay Lea
Operations/Project
Manager and Ruben
Nunez Safety Training
Manager
Operator
Training &
Recruiting
Scheduling &
Operator
Assignments
Ruben Nunez Safety
Training Manager
Hector Vargas
Director of Safety
Security /
Emergency
Planning &
Assessments
Cristina Pereira
Senior Director of
Human Resources
Human
Resources
Dee Christensen Director
of Finance and Steve
Allan
General Manager
Budgeting /
Finance
Martin Camargo
Maintenance Manager
and Kenneth McClain
Director of Maintenance
Maintenance,
Fleet, Equipment
& Facilities
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 51 MV will also establish a toll-free number for employees who wish to call with questions or concerns about the transition process. Providing multiple avenues for these employees to communicate with MV's team will build their confidence and trust during this important period.
MV recognizes that a few employees may not qualify or accept a position with MV. MV's transition team will actively recruit new employees to fill any open positions during the transition period.
Vehicle Operator Evaluation and Training
In addition to pre-employment screening, MV conducts on-road evaluations of all existing operators and provides each with orientation, customer service, and refresher training.
This training is essentially an abridged version of MV's operator training program. The transition team will schedule classes during weekends and nights to accommodate work schedules; vehicle operators newly hired into the system will attend MV's full operator training program during the day.
To minimize the transition's impact on the current workforce, MV will request to conduct in-service operator evaluations. MV will schedule evaluations during off-duty hours if the incumbent contractor does not accommodate this request.
MV will also request access to each employee's training file. This information is legally available to each employee; however, working directly with the outgoing service operator is more efficient to obtain these files. MV will advise employees to obtain copies of their training files if the incumbent contractor does not accommodate this request.
Equipment and Facilities
Fleet Transition
MV has extensive experience in fleet transitions and understands the provisions of this process. MV will schedule fleet acceptance inspections with the City and the outgoing service operator. These inspections will occur before transitioning the fleet.
Kenneth McClain, director of maintenance, will manage the fleet inspection and transition. He will facilitate MV's communication with the City and the outgoing operator regarding the fleet condition, serving as MV's maintenance representative to the City.
MV has included a sample copy of its Vehicle Acceptance Agreement Standards in the appendix of this proposal.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 52 Parts Inventory
Upon award of the contract, MV will initiate the parts ordering process. MV will also work with City staff and the incumbent contractor to understand the history of issues regarding parts ordering.
MV will work with the incumbent contractor to determine the feasibility and interest in selling existing parts inventory as part of the transition.
MV has an extensive network of parts suppliers with whom the company will work closely when transitioning the maintenance functions. Many of these suppliers are current suppliers for the incumbent service provider, further promoting a smooth transition.
Facilities Transition
MV's team will be on-site at its facility location before the new contract begins. The night before the new contract starts, MV will have completed dry runs of where and how operations, administrative, and maintenance staff will begin the first day of service under MV. All new employees will be trained and ready for service. Most of the transition team will be on duty the night of June 30, 2024, to be sure everything is in place for the start of service.
As employees arrive at the facility at the end of their last shift working for the incumbent contractor, additional MV personnel will be on-site at its location to answer any questions about the next day. This team will provide all shift and relevant operational information to the employees.
All computer/network, phone, and internet services will be functioning and ready for use.
MV's IT team members will handle all telephone assignments and assist in any last-minute IT issues. MV staff will be available to answer questions and respond to concerns immediately.
MV already has an existing facility in Long Beach to operate these operations. This facility is designed to accommodate the specific requirements and demands of the City’s services. This facility enhances our operational capabilities as it requires minimal transition before the start of the contract date. 441
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 53 13. Policies and Procedures for Safety Management
Proposal shall describe the CONTRACTOR’s policies and procedures for safety management. The proposal for Fixed-Route Municipal Transit and Shuttle Service shall include at a minimum the following:
i. CONTRACTORs Safety Objectives
ii. Employee Safety Reporting Program
iii. Safety Management Communication
iv. Safety Hazard Identification and Resolution
Destination Zero – MV’s
Safety Program
MV brands its safety program as
Destination Zero, an operating
philosophy that all employees must adopt.
Destination Zero calls for all MV team
members to strive for zero unsafe
behaviors, zero accidents, and zero
injuries daily. It follows Herbert Heinrich’s
theory of Accident Causation, which finds
that for every 300 near misses or
unreported occurrences, there are 29
minor injuries and 1 major injury. The
cause of the 300 near misses, unsafe
driving behavior, is what we focus on eliminating. Destination Zero identifies and evaluates unsafe behaviors and employs a rigorous, individualized re-coaching and retraining program designed to modify driving behaviors.
Benefits of MV’s Safety Program for the City of Lynwood • Lower overall risk to the City because our
program focuses on eliminating unsafe
behaviors before accidents occur.
• Access to near real-time information
regarding our safety performance through
our data analytics and state-of-the-art in-
vehicle technology.
• A program built on industry best practices,
APTA standards, USDOT, and FTA guidance.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 54 The Destination Zero philosophy and mindset is reinforced throughout the service year. We distribute safety messages, post signage, and hold events focused on our organization’s ultimate destination – one without risk. The Destination Zero campaign addresses six areas where continual work is always required.
Destination Zero – Proven Safety Performance
The Destination Zero Safety Program is the foundational system on which our company operates. No operational element is more important than safety; we cannot deliver an outstanding customer experience without a safe operation.
We are proud of our safety record, and the two charts below demonstrate our safety leadership in the industry. The first chart is data collected by LYTX, the manufacturer of DriveCam. It shows the average severity per event recording for MV and the average of our competition in the contracted market. You can see from this data that MV is 60 percent less risky than its peers.
The following chart illustrates MV’s year-over-year safety record, calculated as NTD-reportable preventable accidents per 100,000 miles. In an industry where the most common performance standard regarding safety is one accident per 100,000 miles, MV’s numbers exhibit the effectiveness of Destination Zero.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 55 Destination Zero Technologies Included in this Offer When preventing the one accident that occurs for every 300 near misses, we need to identify unsafe behaviors that do happen to prevent their recurrence before they result in a near miss.
We use three technology tools to manage this activity.
The first technology is passive and designed for the operator only. We use Mobileye Collision avoidance technology as an operator tool. This technology generates no data – it serves as an operator alert only to advise of potential collisions.
0 1
2 3
4 2018 2019 2020 2021 2022
Severity per Event Recording
Time Period
MV’s Risk Score Compared to Peers
MV Industry Peers MV
0.011 0.030 0.040 0.030 0.051
0.000
0.200
0.400
0.600
0.800
1.000
-
50,000,000
100,000,000
150,000,000
200,000,000
250,000,000
300,000,000
2018 2019 2020 2021 2022
Year
NTD-Reportable Preventable Accidents per 100,000 miles
Preventable NTD Reportable per 100,000 miles Miles Driven 444
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 56 Mobileye comprises a small camera that is mounted
behind the rear-view mirror. It detects impending
forward collisions (while accounting for speed), the
presence of pedestrians or cyclists, lane departures, and speed limits, and it alerts the operator of the hazard on the dash-mounted display. Mobileye gives operators the opportunity and the time to recover from a potential accident by changing their safety behavior.
This technology works in daylight and nighttime and is the foundation of Mobileye’s self-driving technology, which is currently used in commercial vehicles.
To collect safety data from the vehicles we operate, we leverage DriveCam by Lytx. This technology is used as a safety monitoring tool. It generates extensive data from video clips and categorizes them across multiple datasets.
DriveCam SF400 offers the latest technology in triggered-event recording technologies. DriveCam is a small camera that we install on the windshield, and it continually records a view ahead of the vehicle and a view of the vehicle interior. When triggered by internal sensors, the video clip is saved and transmitted to the DriveCam Fleet Management Platform. Using Advanced Machine Vision and Artificial Intelligence capture, this system accurately categorizes risky driving behaviors and reports results on a detailed dashboard. Within minutes of a triggered event, our team receives DriveCam alerts on their mobile device – giving our team near real-time actionable information. These units contain four high-lumen infrared lights and integrated microphones and can save up to 100 hours of footage that we can access on- demand (for necessary investigations).
TripShot Technology Platform
TripShot integrates all facets of the mobility ecosystem into a single, seamless technology solution capable of serving, connecting, and optimizing all transit networks, public and private.
Fleet Operations Management: A unified platform to manage vehicles, operators, vendors, and daily schedules. Its fully integrated back end gives administrators complete control over the fleet while updating Rider and Driver apps in True-Time™. TripShot allows administrators to remove a vehicle quickly and insert a protection vehicle.
Dispatch: An intuitive and easy-to-use operational management interface. This bird's-eye view gives administrators insights into True-Time™ alerts, problem routes, and the ability to Today TripShot serves more than 100 customers across 150 regions. 445
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 57 track vehicle locations and on-time performance. Users can search and track vehicles or monitor the entire operating fleet.
CAD/AVL & GPS Playback: TripShot's GPS integration monitors True-Time™ vehicle location and activity. With its capacity to capture GPS and the intelligence behind TripShot's mapping algorithms, they deliver the most accurate notifications.
TripShot Reservations
Notifications: With TripShot notifications, we can send alerts and notifications to passengers regarding service,.
Analytics & Reporting: TripShot's integrated dashboards deliver easy-to-view fleet analytics on key metrics like ridership, on-time performance, total traveled vehicle mileage, on-route mileage, and deadhead mileage. TripShot collects data across the entire fleet, enabling robust canned or customized reports.
Reports are available for download into Excel (CSV format) and are consumable by third-party APIs.
Incident Tracking: With TripShot, users can note and track all issues on the same platform to manage the fleet's daily operations. Administrators and operators can create incidents or automatically generate these alerts using thresholds created by the operations team. We can track incidents via the
integrated case management system and send automated
emails to users and aliases to ensure prompt resolution.
Mobile Rider App: The TripShot app works seamlessly with its back end to provide accurate and up-to-date passenger information. The app can view route
TripShot Notifications
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 58 schedules and stop details, receive True-Time™ arrival notifications, track vehicle location, use a multi-modal Trip Planner, and explore stops nearby. TripShot also offers robust APIs that third-party apps can consume.
Customization: TripShot is a configurable multi-tenant app with color, logo, and custom- branded opportunities. As the service evolves and scales, further application customization may be appropriate, and discovery sessions would be required to understand the scope of these requests. MV welcomes these discussions.1
Administration: TripShot's platform provides a modern rider app (iOS and Android), a web administration portal for operations teams, and a complete stack of features to support fleets.
Training: TripShot has a strong Customer Service Specialist team to support our operation through implementation and beyond.
Support: Tripshot offers 24/7 service and support via phone or email.
Finally, we use MV Safety Insights to analyze the data we glean from the DriveCam Management Platform further and visualize this data across multiple lenses.
MV Safety Insights is part of our MV Insights suite of analytical tools built on Power BI.
Developed in partnership with our Data Sciences team, our operations experts, and our safety leadership, MV Safety Insights ingests data from the DriveCam Fleet Management Platform on each individually scored event and analyzes the data across multiple datasets to determine who, what, where, and when the greatest risk is present in the service. Our local team uses various dashboards and reports to mitigate these risks proactively. This includes employee coaching, administering retraining, posting signage about dangerous intersections, refocusing our safety meeting topics, selecting safety blitz themes, and more.
We continually measure the effectiveness of these actions when assessing repeated behaviors.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 59 Heatmap display of riskiest areas
Unsafe Driving Behaviors by Day of Week, Time of Day
Unsafe Driving Behaviors by Behavior Type
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 60 Our Safety Management System
MV’s Safety Management System drives Destination Zero in content and structure. It serves as the framework for administering, revising, and protecting the Destination Zero program while empowering our local leadership teams to integrate the safety principles outlined in this system into their local operations.
FOUR COMPONENTS OF OUR SMS
Schedule of Safety Promotion
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 61 Embedding Destination Zero into the Employee Journey We promote Destination Zero at the
start of an employee’s journey.
During recruiting, applicants learn
about the Destination Zero
philosophy and the importance of
safety at MV – that safety is part of
our mission, vision, and core values
– as a company with a mission-
driven culture, safety must always be
at the forefront of our words and
actions. Once hired, the trainee is
acclimated to Destination Zero as
they are introduced to the various training areas. Here, the company reinforces safety as our underlying mandate and utmost priority. Employees then benefit from and promulgate a service-based culture built upon safety principles and a family-like atmosphere within the workplace.
Incentives, Prizes, and Competitions
We strive to instill our safety ethos in our employees using several techniques – daily messaging, scheduled meetings, employee events, and more. We also know the importance of positive reinforcement, team building, and employee recognition in a people service culture. This is why Destination Zero and our SMS require that all MV locations have a promotion program, which typically includes contests, competitions, and awards programs that keep our employees engaged and excited about their jobs. Steve Allan will have the discretion to adjust these events to appeal to the local team; however, our local Safety Committee will lead the overall design of our incentive program. Below is our draft incentive program for the Lynwood service. This schedule is subject to adjustment by the local team as needed.
• $200 Safety Bonus: All operators who do not experience a preventable accident, attendance violation, or customer complaint in the prior 12 months will be paid $200 on their anniversary date.
• The Katherine McClary Operator Award: All MV locations compete for this national prize that recognizes our finest vehicle operators across the country. Qualifying operators are evaluated on their safety record, their driving record, complaints received, community service, and DriveCam events. We recognize recipients quarterly, annually, regionally, and nationally. National recipients receive a trophy and a monetary prize.
• Safety Blitzes and Safety Contests: Our local management team will host safety blitzes or other employee events to promote safety messages. 450
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 62 Up-to-Date Compliance
MV’s Destination Zero safety and training
programs are built on years of
experience and developed best
practices, and they are continually
informed by regulatory and industry
resources, including but not limited to
the DOT, FTA, OSHA, the Department of
Homeland Security, the Center for
Disease Control, National Safety Council,
National Transit Institute, and more.
MV’s corporate safety team continually
reviews changes to federal laws and
regulations regarding safety and transit
vehicle operations and maintenance,
and we amend our policies for
compliance. We follow publications from
APTA, DOT, NITSA, FTA, FMCSA, and
OSHA regarding changes to federal
regulations, and our safety directors are
responsible for following any state DOT,
DMV, PUC, or other state-level
regulations related to transit vehicle
operation and maintenance and safety.
All updates to standard operating procedures, addendums to safety plans, and modification of safety and training forms are vetted through a strict approval process, up to and including the Senior Leadership level, as governed by the severity and requirements of the change.
Ongoing Audits and Inspections
MV undergoes several safety audits and inspections throughout the operating year. • Monthly Safety Inspections – Safety and Training Manager Ruben Nunez will perform facility safety inspections monthly. They report all findings to the regional director of safety, who follows up on all items during the semi-annual audits. • Annual Safety Audit – The annual safety audit is a full-day inspection of the operating facility. Director of Safety Hector Vargas ensures all safety elements are in place and performing as designed. This audit confirms compliance with MV and City safety policies, rules, regulations, standards, codes, procedures, and requirements. They also review all employee training files for completeness and compliance. Finally, they review all safety-related programs, issues, and reporting and recommend improvements.
About our Location Safety Committee
Each MV location with ten or more employees
has an on-site safety committee. The safety
committee works as a team to promote
Destination Zero and create and maintain a safe
work environment for our employees. They
evaluate the workplace, make
recommendations for improvements, and
create and manage our recognition programs.
The LSC has a role in safety and security; they
continually identify areas of risk reduction, are
active in the emergency planning process, plan
safety-related events, and determine the scope
and schedule of the safety incentive program.
The committee comprises up to ten members
and should have representation from each
functional department. The LSC meets monthly.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 63 • Annual Fire Safety Inspections – Each location receives an unannounced fire inspection annually. These inspections are based on compliance with all local fire and life safety codes. We document the inspection and follow-up on any areas of identified weakness.
Workplace Safety and Security
As part of our Destination Zero philosophy, workplace safety, and security are enforced regardless of where employees work. The workplace can mean the bus, the field, the facility, the shop, or the yard – Destination Zero applies to the workplace, regardless of your position.
Safety and Security
All employees receive training on customer service and de-escalation training (49 U.S.C. 5329(d)(1)(H)(ii)(III)). This training program covers expectations for professionalism, including dealing with coworkers, passengers, and the public. We use this training program to train on handling challenging customers or passengers and resolving conflict properly. Our teams are trained to contact law enforcement/emergency services in the event of a situation that threatens the safety and security of the employee(s), the passengers, or the public. Operators and dispatchers go through specific training on these types of emergency communications.
Additionally, all employees must attend the active shooter training, training in handling suspicious packages, and weapons of mass destruction modules of operator training.
Health and Safety
MV facilities are OSHA compliant and factor in essential safety needs, including but not limited to the presence of eye wash stations, requirements for and provision of Personal Protective Equipment (PPE), ergonomically healthy workstations, and formalized lock-out tag- out procedures. We have an active Hazardous Communication Plan, and our facilities are equipped with Safety Data Sheets in areas where hazardous materials are stored. MV facilities are equipped with sanitizing cleaners, disinfectants, and hand sanitizer.
Destination Zero – Documentation, Manuals, and Materials MV has a wealth of documented safety plans, from emergency action to hearing conservation. We centralize all guides, policies, programs, and plans on InsideMV, our company intranet and document repository accessible to all supervisors and managers. This site contains our safety calendar, provides access to online forms and training resources, and connects our local teams with documented best practices in safety management.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 64 DOCUMENTED PROCEDURES AND RESOURCES
• Safety Management
System with PTASP
Addendum
• Digital Accident
Packets
• Link to Enterprise
Incident Reporting
• Monthly Safety
Meeting Videos
• Safety Manager
Playbook
• Safety Policy Manual
• Workers
Compensation Policy
Manual
• OSHA Inspections
Guidelines
• CHP Inspection
Guidelines (California
only)
• DriveCam Best
Practices
• Preventability
Determination
• Safety Culture
Materials
• Shop Safety
Handbook
• Continuity of
Operations Plan
(COOP)
• Injury and Illness
Prevention Program
(IIPP)
• System Security and
Emergency
Preparedness Plan
(SSEPP)
• Lock Our Tag Out
Program (LOTO)
• Heat Illness Prevention
Plan
• Hearing Conservation
Program
• Fire Prevention Plan
• Hazardous
Communications Plan
• Emergency Action
Plan
• Bloodborne Pathogen
Plan
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 65 14. Safety and Security Plan
The proposal for the Fixed-Route Municipal Transit and Shuttle Service shall provide a Safety and Security Plan to include at a minimum the following:
i. CONTRACTORs Safety and Security Objectives
ii. Driver Safety and Security Measures
iii. Customer Safety and Security Measures
We have provided a detailed description of our Safety Management System in Section 13 above.
Emergency and Security Plans
MV has specific plans and programs designed to mitigate risk and provide a safe, healthy workplace. Each of these plans is available upon request:
• System Management System (SMS): MV’s Safety Management System (SMS) integrates our Safety Management Policy, Safety Risk Management, Safety Assurance, and Safety Promotion into our daily activities. This plan outlines systematic procedures, practices, and policies for managing risks and hazards in these four areas and serves as the base guidelines for workplace safety and incident response. MV’s accompanying Public Transportation Agency Safety Plan (PTASP) outlines each location’s safety performance targets and target coordination and includes a Hazard/Risk report template.
• System Safety Program Plan (SSPP): To provide a superior level of safety and minimize any risk, MV’s SSPP is maintained by the standards of the American Public Transportation Association (APTA) and the Federal Transit Administration (FTA). • System Security and Emergency Preparedness Plan (SSEPP): This set of comprehensive security goals, objectives, and strategies maximize the security of MV’s passengers, employees, and property. This plan is a blueprint for all security procedures.
• Continuity of Operations Plan (COOP): This plan template provides MV’s operations a base for developing its plan to ensure continuous operations during an emergency.
The COOP sets forth a concept of operations, identifies essential functions, and outlines three potential phases of operation: 1) Activation and Relocation, 2) Alternate Facility Operations, and 3) Reconstitution.
• Emergency Action Plan: The EAP helps employees and management make quality decisions during times of crisis and comply with the Occupational Safety and Health Administration’s (OSHA) Standard for Emergency Action Plans, 29 CFR 1910.38. 454
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 66 • Bloodborne Pathogen Exposure Control Plan: MV’s Bloodborne Pathogen Exposure plan provides the guidance and training needed to protect employees against exposure to bloodborne pathogens. This plan complies with the Occupational Safety and Health Administration’s (OSHA) Bloodborne Pathogen Standard, 29 CFR 1910.1030, to eliminate or minimize employee occupational exposure to blood, certain other body fluids, or other potentially infectious materials. • Additional Health and Safety Plans include:
• Fire Prevention Plan
• Hearing Conservation Program
• Hazardous Communication Plan
• Illness Prevention Plan
• Heat Illness Prevention Plan
• Lock Out-Tag Out Control of Hazardous Energy Program
15. Physical Examination Practices
Proposal shall include a description of any general pre-employment physical examination required by the CONTRACTOR.
MV requires every covered employee who performs a safety-sensitive function as described in the FTA regulations Part 655 and the FMCSA regulations. Part 382 to submit to a pre- employment drug and alcohol test. Additionally, applicants may be required to pass a DOT or Non-DOT physical examination (depending on the position). Refusal to submit to these requirements serves as an automatic disqualification from employment.
We manage all testing and physical appointments through eScreen, Inc. A medical review officer (MRO) reviews exams and test results to ensure compliance with DOT requirements.
This review is based on the medical standards set forth by FMCSA (49 CRF 391.41) and medical guidelines.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 67 16. Firm’s Employee Standards
Proposal shall include a brief description of the CONTRACTOR’s hiring and disciplinary practices, including a description of employee training, counseling, and disciplinary procedures. Give a brief description of the contents of the firm’s employee manual and state the ways in which this document applies to the Fixed- Route Municipal Transit and Shuttle Service
Application, Qualifications, and Hiring Process
MV Transportation, Inc. has an Equal Opportunity Employment (EEO) policy and will not discriminate against any employee or applicant for employment because of age, race, religion, color, sex, disability, national origin, or any other characteristic protected by the law.
MV posts all career opportunities – from vehicle operators to management staff – on our website (careers.mvtransit.com); CareerBuilder, LLC. powers this site.
An applicant begins the employment process by completing an online application. Our team reviews the application to determine if the applicant meets the qualifications. Applicants meeting the minimum requirements attend an interview with the hiring lead, who assesses their customer service skills and fit for the job. Upon successful completion of their interview, the applicant’s qualifications process begins.
The hiring lead will contact the applicant and request that they review and sign the required release documents, including an application for employment, background check disclosure and authorization release, FTA or FMCSA DOT disclosure and authorization, and an I-9 Express Online I-9 verification.
MVR and Background Check Review
Once the applicant completes the necessary disclosures, our corporate qualifications department assesses the applicant. This team orders all motor vehicle records (MVRs) and background checks to determine if any of the following items are present:
Our team reviews criminal convictions and motor vehicle reports and assesses based on the Equal Employment Opportunity Commission (EEOC) guidelines, along with the following eligibility factors:
Criminal
Convictions
•History of a
misdemeanor(s) or
Felony(ies)
Traffic Offenses
•Serious traffic
offenses in the last
three (3) years
Moving Violations
•More than three (3)
moving violations in
the last three (3)
years
MVR Pattern
•Pattern on the
motor vehicle
report (MVR)
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 68 If these reports reveal adverse information, our qualifications team initiates an individual assessment. The applicant receives a pre-adverse letter and a copy of their background reports; the applicant has the opportunity to contest the report within seven business days.
If the applicant provides appropriate documentation clearing the issues cited, our qualifications team notifies the local hiring lead that the applicant is qualified. Otherwise, the qualifications department issues a disqualified notification to the hiring leader, who will, in turn, notify the applicant.
Pre-employment Testing
Please see section D.15 Physical Examination Practices for our pre-employment technique practices.
Commitment to Equal Opportunity Practices
MV Transportation's policy is that employment decisions shall be based on merit, qualifications, and competence. Except where required or permitted by law, employment practices shall not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex, national origin, age, sexual orientation, or any other characteristic protected by law. In addition, MV Transportation's policy is to provide an environment free of unlawful harassment of any kind, including sexual, age-related, or ethnic. This policy statement governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.
Equitable Labor Management Practices
MV holds a record of equitable labor management practices. Implementing equitable management practices such as progressive discipline, open-door policies, and employee development and empowerment has been a long-standing custom. Location steering committees empower front-line employees to affect change within their specific locations.
Further, the focus of the company's Bridges Committee is the oversight and protection of the company's mission, vision, and values across the organization. MV's lack of conflict in labor management demonstrates its ability to preserve positive relationships with our employees, The frequency, severity,
and nature of the
conviction
The age of the applicant
at the time of the
conviction
The elapsed time from
the date of the
conviction to the
present
The relationship
between the nature of
the offense and the type
of employment
Evidence of rehabilitation,
successful employment
history, and any
aggravating, mitigating or
extenuating circumstances
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 69 whether covered by a collective bargaining agreement or not. Ultimately, MV remains committed to mutual respect, individual development, and continual recognition of its employee base.
Discrimination and Harassment Prohibition Policies
All Company employees have a right to work in an environment free from all forms of discrimination and conduct that can be considered harassing, coercive, or disruptive.
Consistent with the company's respect for the rights and dignity of each employee, harassment based on race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship, or any other characteristic protected by law will not be tolerated. This includes harassment by an MV employee, contractor, agent, or third party with whom MV employees interact during their employment.
Any employee who believes they have been the subject of sexual or any other form of harassment or observed harassment is trained and encouraged to bring the matter to the attention of their supervisor, any executive, or any human resources employee. Alternatively, they may contact the Employee Relations Hotline.
Written Policies
MV’s labor management program for all employees starts upon hiring when each MV employee receives the following written standards of conduct and performance:
• Employee Handbook: MV’s employment policy and guidelines. • Code of Conduct: Outlines the ethical standards each employee is held to and provides guidance in determining what behaviors are inconsistent with MV’s ethics policy.
• Drug and Alcohol Policy: Provides a description of MV’s Drug and Alcohol Policy, clearly defines the expectations of each employee in this area, and provides due notice of all substance testing.
A copy of MV’s employee handbook is provided in the appendix of this proposal.
Employees are held to these rules and guidelines in the performance of their jobs. Operators are monitored based on their safety performance and customer service skills. Violations of MV’s stated work rules might affect an operator’s employment status, as will violations outlined in the Safety Point System. Based on the frequency, amount, and severity of these infractions, operators may be coached, disciplined, and/or terminated.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 70 17. Personnel Policies and Procedures
Proposal shall include a description of the CONTRACTOR’s personnel policies and procedures regarding, at a minimum: reimbursement for sick leave; holiday and vacation pay; wage scales; overtime policy; and family leave. CONTRACTOR’s personnel policies shall be in conformance with all applicable State and Federal laws.
Compensation
MV will immediately recognize Teamsters Local 848 as the bargaining unit representing the vehicle operators. MV will work with the union to negotiate the labor agreement. MV has an excellent relationship with Teamsters and works with its local unions. MV is pleased to offer the following compensation package to its team.
Operator Wage Scale
Operator
Seniority Year 1 Year 2 Year 3 Year 4 Year 5
Year 1 $20.25 $20.50 $21.12 $21.75 $22.40
Year 2 $21.84 $22.71 $23.39 $24.09 $24.82
Year 3 $22.10 $22.98 $23.67 $24.38 $25.11
Year 4 $22.36 $23.25 $23.95 $24.67 $25.41
Year 5 $22.88 $23.80 $24.51 $25.25 $26.01
Year 6+ $24.00 $25.00 $25.75 $26.52 $27.32
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 71 Non-Operator Wage Scale
Job Title Hourly Wage Job Title Hourly Wage
General Manager No Cost* Road Supervisors $27.45
Operations/Project
Manager Confidential Maintenance Manager Confidential
Safety/Training Manager Confidential A Level – Mechanic $39.00 Data Analyst Confidential Utility $19.60
Dispatchers No Cost* Payroll $22.61
* MV is not charging for these positions as they are being leveraged from existing operations and will support the operation as needed.
Benefits Package
MV’s proposal considers all accrued paid time off (vacation, sick time, etc.) will be paid by the incumbent contractor at the termination of their contract. MV will not be responsible for this cost.
Bargained Employees
All full-time employees (35+ scheduled hours per week) can participate in the following benefits programs.
• Safety Bonus: $200 per year for safely performing their duties and maintaining a good attendance record.
• Vacation Pay: MV will honor all existing drivers’ levels of vacation. Employees new to the system will receive 40 hours after one year, increasing as seniority is gained to 80 hours after three years, 120 hours after ten years, and 160 hours after fifteen years. • Sick Leave: Employees shall receive six (6) sick days, and forty-eight (48) hours of sick leave each year in accordance with California Paid Sick Leave Act SB616. • Medical and Dental Insurance: MV will offer medical and dental insurance to qualified employees per the PPACA. Each plan has dependent coverage available. Current employees with medical insurance will have no waiting period to avoid disruption in coverage.
• Flexible Spending Accounts (Health Care FSA and Dependent Care FSA): These programs allow employees to put aside pre-tax money to pay for childcare or eldercare expenses. In contrast, employees work and pay for qualifying out-of-pocket medical 460
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 72 expenses (copays and other covered items). Employees can participate in both plans on their normal benefits eligibility date.
• Employee Assistance Program: MV offers confidential counseling services at no cost for employees and family members (three in-person sessions per incident per year).
There is a 24/7 resource and referral line for counseling, financial assistance, legal problems, and many other issues.
• Life and AD and D Insurance: In addition to its health insurance plan offerings, MV also offers company-sponsored supplemental life insurance and Accidental Death and Dismemberment (AD and D) insurance plans through Securian Life Insurance Company. The supplemental life insurance plan is available to employees, their spouse/domestic partner, and their children. The AD and D insurance plan is available to employees.
• Holiday Pay: Eight paid holidays will be offered for full-time employees. Employees hired from the existing contractor will receive this benefit from day one. 401(k) PLAN – TEAMSTER PENSION PLAN
Teamsters SIP 401(k) Plan:
On the first of the month after six (6) months of employment with the Company the employer will offer an optional 401(k) savings plan for all employees.
TEAMSTERS PENSION PLAN
Effective upon ratification, the Company shall contribute seventy-five ($0.75) cents per hour for each hour for which compensation is paid. Beginning July 1, 2024, the Company shall contribute one dollar ($1.00) for each hour for which compensation is paid. Beginning July 1, 2025, the Company shall contribute one dollar fifty cents ($1.50) for each hour for which compensation is paid.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 73 Hourly Non-Bargained Employees
All full-time employees (35+ scheduled hours per week) have the opportunity to participate in the following benefits programs. Employees shall qualify for the group medical, dental, and vision insurance coverage following the terms of the Patient Protection and Affordable Care Act (PPACA).
• Safety Bonus: $200 per year for safely performing their duties and maintaining a good attendance record.
• Vacation Pay: Employees will begin accruing 40 hours after 6 months, 80 hours after 3 years, and 120 hours after 10 years.
• Medical & Dental Insurance: MV will offer medical and dental insurance to qualified employees. Each plan has dependent coverage available. Current employees with medical insurance will have no waiting period to avoid disruption in coverage. • Flexible Spending Accounts (Health Care FSA and Dependent Care FSA): These programs allow employees to put aside pre-tax money to pay for childcare or eldercare expenses while employees work and to pay for qualifying out-of-pocket medical expenses (such as copays and other covered items). Employees are eligible to participate in both plans on their normal benefits eligibility date. • Employee Assistance Program: MV offers confidential counseling services at no cost for employees and family members (3 in-person sessions per incident per year). There is a 24/7 resource and referral line for counseling, financial assistance, legal problems, and many other issues.
• Life and AD& D Insurance: In addition to its health insurance plan offerings, MV also offers company-sponsored supplemental life insurance and Accidental Death & Dismemberment (AD&D) insurance plans through Securian Life Insurance Company.
The supplemental life insurance plan is available to employees, their spouse/domestic partner, and their children. The AD&D insurance plan is available to employees. • Holiday Pay: Six paid holidays will be offered for full-time employees. Employees hired from the existing contractor will receive this benefit from day one. • 401 (k): All employees are eligible to participate in MV’s 401(k) retirement program, where MV may offer a percentage match on each employee’s first six percent contribution per payroll.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 74 18. Hiring Training and Supervision of Driver’s
Describe recruiting and hiring practices to ensure the availability of qualified drivers. Include a description of any driver incentive programs or other mechanisms to enhance driver performance. Due to the critical importance of customer relations training for drivers, CONTRACTOR to provide a detailed description of their proposed driver training program. The proposed training program shall at minimum include the following areas:
i. Safe vehicle operations
ii. Operation and usage of radios and other vehicle equipment iii. Defensive driving
iv. Customer relations
v. Sensitivity training
vi. Working with mobility assisted devices
vii. Knowledge of service area frequent destinations and street network viii. Map reading
ix. Fare collection
18.a. Recruitment and Hiring
In 2021, MV faced the national
challenge of employee turnover in a
tight labor market. In response, we
pivoted away from our traditional
recruiting methods to garner an
improved pipeline of candidates.
To support our regional recruiters and
on-site operations, MV hired a team of
community recruiters. These talented
recruiters immerse themselves in the
communities we serve to identify
mutually beneficial partnerships with government job resources, rehabilitation-to-work programs, skills development programs, low-income job support programs, and other non-profits. Our efforts in recruiting and hiring will continue to be extensive and ongoing.
As our community recruiter works with these local organizations to inform, educate, and empower clients to consider applying for a job at MV, they form strong relationships with local non-profits beyond recruiting.
Remediating Operator Shortages
In 2010, LACMTA selected MV to operate its fixed
route services in the South region. MV has
operated this 79-bus fixed route contract for 13
years (three competitive procurements). At MV’s
LACMTA location, we reduced complaints by 85
percent since December due to our ability to
remediate operator shortages.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 75 Enabled by Technology
Digital engagement is an essential part of any recruiting plan. While our operations have leveraged social media systems like Facebook and LinkedIn for many years, we knew we had to expand our technology suite to enhance our reach to candidates.
We assembled a core group of technology platforms that we use to promote and recruit for jobs, including:
(Find a Trucker Job)
FATj is a recruiting platform dedicated to people who drive for a living, with targeted marketing based on the user profile.
Ad sponsorship using Indeed to stay at the top (or near the top) of the search results page daily.
MV advertises on location-specific Craigslist boards to promote job opportunities within the local area.
MV has a strategic partnership with CareerBuilder, which powers our careers website and links to over 50 diversity postings.
AppCAST is a programmatic recruiting platform that uses AI to target job advertisements. It consumes data from our Talent Management System ICIMS and makes intelligent choices about where to digitally recruit.
Fueled by Engagement
Our mission is to make our application process representative of the employment process, and it is marked by communication, engagement, and support. We want every applicant excited for the opportunity to work for MV and make the process as easy as possible for interested candidates.
Recruiting continually communicates with candidates by phone, email, and often text or instant messaging apps. Continually nurturing a positive relationship with our candidate pool is important because this is our first experience with MV’s culture for future employees.
Turnover Reduction
MV employs several strategies to reduce turnover in its local operations, including:
Competitive wage scaling: MV determines competitive wage scales by researching nearby job competition to understand what financial packages best meet the needs of the local employment market.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 76 Continued education: Ongoing training improves job attractiveness, keeps employees motivated and engaged, and demonstrates MV's willingness to invest in its employees. MV provides on-the-job training, offers several ongoing training opportunities via web-based packages, hosts companywide training classes, and encourages employees to obtain new certifications.
Opportunities for promotion: MV is committed to promoting from within and will maximize those opportunities as much as possible.
Employee recognition programs: Employees who demonstrate proficiency in their jobs and set the standard for exemplary performance are rewarded in employee recognition programs.
18.b. Training Program
We have provided a detailed description of our new hire Operator Excellence Training program in Section C.22.b of this proposal. This training includes modules on the following:
• Safe vehicle operations
• Operation and usage of radios and other vehicle equipment • Defensive driving
• Customer relations
• Sensitivity training
• Working with mobility-assisted devices
• Knowledge of service area frequent destinations and street network • Map reading
• Fare collection
19. Personnel Involved in Customer Service Functions
Describe recruiting and hiring practices to ensure the availability of qualified reservationists, schedulers and dispatchers. Describe the number of hours and type of training proposed for the personnel. Include a description of any employee incentive programs or other mechanisms to enhance personnel performance.
As detailed in C.16 Firm’s Employee Standards, MV always places high standards when hiring and recruiting for all operations. We always prioritize excellence in our hiring process to 465
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 77 guarantee that our team members share our commitment to delivering the highest quality service and meeting the expectations of the City and community.
Dispatcher Training
As integral members of our operations team, dispatchers are responsible for managing operator check-in, monitoring on-time pull-out, and supporting vehicle exchanges and replacement operators in the event of a service interruption such as a breakdown or accident.
Window dispatch training consists of modules focusing on MV policies and procedures, drug and alcohol policies and procedures (including reasonable suspicion), passenger sensitivity, customer service, accidents and incidents, harassment, and use of technology. This training program lasts approximately 30 hours and is customized to be appropriate for the Lynwood services, including MV policies and procedures, service area familiarization, drug and alcohol procedures (including reasonable suspicion), passenger sensitivity, customer service, accident and incident, harassment, use of technology, and specific technology training. An additional 16 hours of supervised on-the-job training completes the window dispatcher’s training for this role.
MV’s dispatchers will also use provided technology such as TripShot to actively manage service delivery. They respond to late trips, early departures, bus bunching, time point no- shows, late logins and early logoffs, service interruptions, breakdowns, and service accidents and incidents. Our dispatch training is a blend of MV standard operating procedure training, City policy and procedure training, and technology training.
Training includes hands-on training with a senior professional, where the trainee can apply their learning and gain real-life experience coordinating road call responses, activating accident procedures, documenting disruptions, and monitoring service under the supervision of a seasoned team member.
Customer Service Training
Developed by a cross-functional MV-leadership team and led by its Learning and Development and Safety departments, the Platinum Connection Customer Service (PCCS) training focuses on learning sound customer service skills, including empathy and communication. The training is based on the principle known as the Platinum Rule, which guides PCCS to do unto others as they would like to be treated.
During the transition period, MV will administer this training to each of its Lynwood team members. Every employee across all departments must receive this training; this ensures that each MV employee consistently understands customer service expectations.
PCCS is a 4-hour, facilitator-led course focusing on MVs vision of customer service and how MV employees connect with customers. MV has a broad definition of the customer, and it is vital that the training defines this term: “A Customer is anyone who depends on you, whether it is your co-workers, the City, or your passengers.” 466
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 78 This program teaches employees how to make customer-centric, solution-focused choices with a focus on personal responsibility. This interactive program will use video examples of customer service situations to guide participant discussion. The learning is then locked in with engaging facilitator-led activities to enable participants to practice their customer service skills.
The program builds on the following questions:
PCCS is incorporated into the Monthly Safety Meetings to keep customer service in mind.
Treating our customers well is an essential piece in creating a safe environment.
20. Hiring Training and Supervision of Mechanics
Describe recruiting and hiring practices to ensure the availability of qualified mechanics. Describe the number of hours and type of training proposed for mechanics. Include a description of any employee incentive programs or other mechanisms to enhance personnel performance.
Candidates hired to MV’s shop are required to have the maintenance experience necessary to perform their duties. Once hired, the maintenance manager and the shift lead provide orientation and on-the-job training in MV and City policies, procedures, and requirements.
Why does this matter to me?
• These skills makes your job easier and improve your work life satisfaction.
What is PCCS?
• A customer-centric, solutions-focused approach to connecting with customers based on the platinum rule.
How do I provide PCCS to my customers?
• By treating customers as they want to be treated.
How do I treat my customers as they want to be treated? • We use A.C.E. to help participants remember the strategies. • A= Attitude (self-awareness, awareness of customer expectations) • C= Choice (Communication- verbal and non-verbal, conflict management) • E= Empathy (putting yourself in someone else’s shoes) 467
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 79 MV supports and prepares maintenance staff for all ASE certifications. The local team tutors and mentors each mechanic on how to take the test. Mechanics are assigned to training courses based on their skill set, their performance to date, and the shop's needs.
Maintenance Training
Candidates hired to MV’s shop are required to have the maintenance experience necessary to perform their duties. Once hired, the maintenance manager provides orientation and on- the-job training in MV and City policies, procedures, and requirements.
Training Hours (CNG)
Subject Mechanic Foremen Parts
Personnel
Orientation
Informational on facilities; duties and
expectations employee; training
agreement/explanation of training
program; issue and review of maintenance
policy handbook
2.0 4.0 2.0
Safety Training
Use of personal protective equipment
(PPE), lock out/tag out procedures, basic
shop safety, the emergency action plan,
hazardous communication, and vehicle lift
equipment training
2.0 4.0 2.0
Fall Protection
Use of fall protection equipment
2.0 2.0
Environmental Compliance
Stormwater pollution prevention, waste oil
fluids storage and disposal, hazardous
materials management plan, facility floor
drain maintenance, above-ground and
underground storage tanks, and body
repair environmental compliance
2.0 4.0 2.0
Facility Maintenance 2.0 4.0 2.0
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 80 Subject Mechanic Foremen Parts
Personnel
Facility cleaning, shop equipment
maintenance, facility audits, and creating a
desirable workplace
Basic Repair Skills/Preventive
Maintenance
Preventive maintenance procedures;
workorders; entering PMs into T-EAM
4.0 Basic Electrical Training
Familiarization of the bus and their
subcomponents; overview of component
operation and function; theory and
applications of the basic automotive
electrical to include component
identification, simple circuits and
interpretation of wiring schematics and
diagrams
5.0 Brake Systems/Interlock
Instructs repair in theory, component
identification, operation and repair of the
bus compressed air system; theory,
operation and repair disc brakes
3.0 Wheelchair Lift / Ramp Inspection and
Repair
Principle operation, component
identification, study of circuit relative to the
component operation, wiring diagram
interpretation, diagnostics, and
troubleshooting
3.0 Suspension and Steering
Component identification; operation and
repair of the bus steering and suspension
system; overview of maintenance
procedure and policy
3.0 469
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 81 Subject Mechanic Foremen Parts
Personnel
Engine service, tune-up, and
troubleshooting
Electronic controls, trouble shooting, and
repair of the engine used in the bus.
Overview and instruction in the electronic
diagnostics software
8.0 Transmission diagnostics and service
Operation, diagnostics and repair of
transmission; overview of electronic
controls; overview and instruction in the
electronic diagnostics software
8.0 HVAC systems
Instructs mechanic in the HVAC System;
diagnose and repair which include system
maintenance
8.0 Vendor Training
MV coordinates with its parts and
equipment vendors for periodic and
ongoing mechanic training; OEM factory
training as needed
10.0 CNG training / High pressure vessel tank
inspection systems
Overview of the CNG system, safety
awareness, fueling stations, and tank
inspections
16.0 16.0
ASE Training/Maintenance Best Practices
Review of ASE study guides; online
training; practice tests
10.0 10.0
Finance and Budgeting
Budget adherence; national accounts; PO
process; budget reconciliation
4.0 6.0
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 82 Subject Mechanic Foremen Parts
Personnel
Labor Relations
Employee relations; work rules; review of
the CBA (if applicable)
4.0 Contract Compliance
Contract review; mandatory procedures;
maintenance KPIs
4.0 Reasonable Suspicion Training
Reasonable suspicion and administering
FTA drug and alcohol regulations; includes
human resources functions and labor
relations
2.0 Vehicle Orientation (power trains,
electrical, A/C, steering and suspension)
Introduction to key vehicle systems and
parts
10.0 Vehicle Orientation for Parts Ordering
Overview of vehicle parts required for PMs
and common repairs
4.0 Inventory Control and Methodology
Standard parts; right-sizing inventory levels;
tracking parts in T-EAM
8.0 Warranty Recovery
Researching warranty coverage; managing
the warranty repair process; documentation
and reimbursement process
4.0 4.0
TOTAL HOURS 88 62 40
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 83 ASE Certification Incentive Program
Overview
MV Transportation, Inc. takes pride in our ability to recruit and retain high-quality mechanics who go the extra mile to demonstrate their commitment to professionalism and customer service. Through our ASE Certification Incentive Program, our mechanics are not only required to become ASE-certified in their respective fields to perform exemplary service but are also inspired to pursue continued education through our incentive program.
MV understands that an essential step to employee retention begins with providing mechanics with the tools to pursue professional advancement. Through our ASE Certification Incentive program, we award our employees a one-time recognition bonus of $1000 for committing to this program.
To ensure no barriers prevent our mechanics from achieving their professional goals, MV also covers registration and testing fees for our maintenance employees to become ASE certified.
MV employees are additionally encouraged to renew and maintain their certifications, as those who let them lapse will lose their incentive bonuses.
21. California Department of Motor Vehicles Pull Notice Practices Proposal shall include a description of how employees and prospective employees are screened with respect to holding a valid driver’s license for the type of vehicle to be driven; how often DMV checks are made on existing employees with respect to driving infractions, outdated licenses, failure to appear, etc. State the firm’s standards regarding drivers’ records, and what steps are taken with those who do not meet those standards.
To ensure the highest standards of safety and compliance in our workforce, MV has established a stringent screening process for both current and future hires; this process includes a detailed examination of applicants’ valid driver’s licenses, specifically tailored to the type of vehicle they are expected to operate. This involves a thorough verification process to confirm the appropriateness of their driving credentials.
In addition to the initial screening, MV prioritizes regular checks through the Department of Motor Vehicles (DMV) for existing employees. These checks are conducted with a specific focus on identifying any driving infractions, ensuring licenses are up-to-date, and addressing any instances of failure to appear. This ongoing monitoring system is designed to proactively identify and address any potential issues related to driving qualifications.
MV is pleased to offer a $1,000 bonus to mechanics completing any ASE certification. 472
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 84 Pull Notification Proof
MV participates in the California DMV Pull Notice Program. This can be verified by calling (916) 657-6346 and providing MV Transportation’s Requestor Code #79787.
22. Established Accident/Emergency Procedures
Proposal shall include a description of the procedures the CONTRACTOR has established to address the needs of passengers (particularly the frail, senior citizen and disabled) in emergency situations (i.e., vehicle accident, patron injury or on- board illness, earthquake, fire or related physical episodes) and a statement of how these procedures are conveyed to the drivers. Also included shall be a copy of formalized written instructions the firm has established outlining the duties of a driver following an accident.
We have provided detailed Vehicle accidents, incidents, and patron injury emergency procedures in section C.4a.
Bus Fires
MV's maintenance plan is designed to prevent bus fires and other major vehicle issues.
However, in the event of a bus fire, the operator will take the following measures to ensure the safety of MV's passengers:
• Stop immediately and shut down the vehicle by shifting the vehicle into park or neutral, shutting off the engine, and setting parking brakes.
• Turn on four-way flashers.
• Evacuate passengers.
• Place emergency reflective triangles around the vehicle, if safe for the operator to do so.
• Detour nonessential traffic.
• Radio dispatch will notify fire/police/ambulance. If necessary, direct a passerby to notify the proper authorities. Be sure to indicate if there are injured people at the emergency scene. Do not leave the scene except in an extreme emergency. • If safe, extinguish any controllable fire and/or shut off any leak using the on-board fire extinguisher/suppression system.
• Assist injured or endangered persons, but do not move them or permit them to get up unless necessary. Keep them warm and quiet until emergency help arrives. 473
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 85 • Keep sightseers back/away from the emergency scene.
Bus fires are considered a "major preventable incident" by the FTA and MV's risk and safety departments. MV investigates "major" preventable incidents to determine the cause and monitors preventable incidents to spot trends and determine the trends' root causes. This includes examining driving and work procedures and revising them if found.
23. Safety and Training
Proposal shall include a description of a comprehensive safety plan that the CONTRACTOR has adopted and that demonstrates the CONTRACTOR’s commitment to safe transportation. The training plan must have a minimum of sixty (60) hours of new-hire orientation and driver training in the following areas: vehicle handling and safety; defensive driving techniques; emergency first aid; cardiopulmonary resuscitation; passenger assistance and handling; empathy/sensitivity training, mobility device securement, and customer service training. Drivers must receive this training before assignment to a vehicle or within sixty (60) days of hire. The CITY also requires ongoing training for office personnel and the Project Manager. This training shall consist of more than just attendance at regularly scheduled safety meetings and corporate management meetings. The CONTRACTOR shall provide a written policy statement in its employee handbook or manual that stresses the important of employee customer service and interaction with patrons (i.e., answering telephone calls promptly, conveying a friendly attitude, and providing a quick response to requests for service or information).
23.a. Safety Plan
We have provided detailed information regarding our Safety Plan in Section C.13 of this proposal.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 86 23.b. New Hire Training Plan
Program Design, Approach
to Learning, and Guiding
Principles
Between 2020 and 2021, MV
performed an extensive evaluation of
commercially available professional
operator training programs in the
market to determine whether any
satisfied the rigorous standards we
had set moving forward:
• Built upon industry best practices
and guidance from industry-leading
and regulatory resources.
• Centered on the core principles of
defensive driving.
• Appropriate and relevant to the health, security, and safety risks faced by operators today.
• Focused on reducing unsafe behaviors, following Heinrich’s law that for every 300 unsafe acts there is 1 accident.
• Easily customizable to our individual customers’ training needs • Able to be revised quickly and globally to comply with any changing regulations. • Flexible in design so that specific modules could be purposed for retraining and refresher sessions.
Without a clear choice satisfying our requirements, MV opted to make a million-dollar investment into creating, developing, and deploying a new operator training program, Operator Excellence Training, or OET.
OET comprises five training settings with accompanying materials designed to progressively move the trainee from behind the desk to behind the wheel.
Benefits of MV’ s Operator Excellence Training (OET) for Lynwood
• The City of Lynwood will have the most up-
to-date operator training program available
today, distributed on the most modern
platform available.
• The OET is a proven operator training
deployed at 140 public transportation
contracts nationally.
• Lynwood vehicle operators will be
consistently trained to rigorous standards of
safety, professionalism, sensitivity, and
customer service – promoting the City’s
brand as a safe, people-focused service.
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 87 OET is dynamic, interactive, and built for adult learning. The training design is meant to impact the trainee in three ways:
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 88 Throughout the training program, the trainee learns about the importance of Safety 360° - a holistic safety approach to maintaining 360° of visibility and a 360° safety cushion of space around your vehicle.
OET also recognizes that mindset is important, so throughout the program we reinforce our shared goal of Destination Zero: Zero unsafe behaviors, so we can achieve zero accidents, zero injuries, and zero fatalities.
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 89 The OET video library is built on a streaming platform that allows users to stop and start at their own pace and is accessible to all MV locations via the internet.
We have training curricula built for four levels of operators; however, since OET is a modular program, we can easily customize the content for each trainee type or create additional trainee types:
New Hire with a
CDL:
New Hire without a
CDL: Incumbent: Like Service:
The trainee has a
CDL but has no
experience operating
as a professional
operator for a
passenger
transportation
service.
The trainee has no
experience operating
as a professional
operator for a
passenger
transportation
service and does not
hold a CDL license.
The operator is
currently employed
by the outgoing
contractor and is
being onboarded
with MV as part of
the service transition.
The operator has
experience as a
professional operator
for a passenger
transportation
service and has all
appropriate licensing
but has not worked
for this service or for
MV.
Developing the Professional Operator
MV’s OET training is comprehensive and covers a wide range of topics essential to professional bus operation and public transportation service. In addition to safe driving skills, defensive driving techniques, and on-road operation of a public transit vehicle, our training includes education core to becoming a professional operator:
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 90 • Customer Service: As aforementioned, customer service training is administered through a 4-hour training class titled Platinum Connection Customer Service, or PCSS.
PCSS guide trainees to treat others how they would like to be treated. It teaches trainees to make customer-centric, solution-oriented choices focusing on personal responsibility. The training relies heavily on the acronym ACE (Attitude, Choice, and Empathy), encouraging trainees to “Ace the customer experience.” PCSS includes education on interacting with difficult passengers, de-escalation techniques, and communication strategies to mitigate conflict.
• Passenger Sensitivity: Please see section C.10.fSensitivity Training for information on MV’s sensitivity training provided to staff.
• Security Awareness: The role of the professional operator requires heightened awareness and vigilance against public security threats. MV trains our operators in emergency management and emergency response for safety events on the bus (for example, handling vehicle evacuations or bus fires) as well as detect security threats in the public. This includes active shooter response, how to detect and report suspicious packages, how to respond to threats of violence, and how to identify the signs of human trafficking. This training includes proper use of codewords when communicating with dispatch, as well as interacting with emergency personnel and law enforcement.
Eight Areas of Classroom Training
Classroom training is divided into eight topics, each broken into modules that have video, classroom discussions, questions and answers, and quizzes. Individual modules are designed to be easily consumable while reinforcing the principles taught in each session.
Section 1: Onboarding Orientation to MV, orientation to the job, drug and alcohol, SMS, wellness
Section 2: Regulatory
Training
HazComm, whistleblower, bloodborne pathogens, sexual
harassment, credentials, hour of service
Section 3: Customer
Service
Customer service, professionalism, issue resolution,
passenger assistance, sensitivity, de-escalation
Section 4: Safe
Operations
Vehicle and vehicle systems orientation, basic operation of the vehicle, best practices on-the-road, ergonomics
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 91 Section 5: Defensive
Driving
Vision, vehicle size, space cushion, communications,
backing, turns, intersections/RR crossing, speed
management, special driving conditions/adverse weather, safety equipment, preventable collisions
Section 6: On the Road
Operations procedure, route training, performance
standards, radio protocols, service area orientation, fare structure, boarding and alighting, customer safety
Section 7: ADA
Sensitivity/Passenger
Assistance and
Securement
ADA, mobility aids, service animals, medical conditions, sensitivity, assisting, mobility device securement, lift/ramp operations, professionalism
Section 8: Security
Awareness and
Emergency Procedures
Emergency management, evacuations, extinguishing fires,
mechanical emergencies, suspicious packages, threats of violence, human trafficking,
Pre-Driving Skills – Classroom Onboard the Vehicle
Before we ask a trainee to operate a service vehicle, we orient them to the vehicle well in advance. During this part of the training, each trainee sits in the operator’s seat and familiarizes themselves with the bus controls and the onboard technology. They adjust their mirrors, get a feel for the size of the vehicle and its spacing, and they put into place the skills they learn in Section 4 of Classroom Training. All trainees are educated on how to deploy the mobility device lift/ramp and get the opportunity to touch and feel the mobility device securements.
26 Defensive Driving and Performance Skills of BTW Training Behind-the-wheel training begins with a coned skills course and ends with the mastery of 26 specific defensive driving and performance skills. Before graduating from BTW training and moving on to Cadet training, trainees must demonstrate proficiency in the following areas.
1. Pre-trip Inspection 2. Following Distance 3. Pedestrian and Bicyclist Awareness
4. Seat Adjustment 5. Adverse Weather
Conditions
6. Crossing Railroad Tracks
7. Mirror Adjustment 8. Decreased Visibility 9. Service Stops
10. Lights, Signals, and Horns 11. Lane Changing Procedures 12. Lift / Ramp Operation
13. Use of Accelerator 14. Passing Procedures 15. Mobility Device Securement
16. Use of Brakes and
Anticipated Stops
17. Merging Procedures 18. ADA Announcements
19. Straight Forward Driving 20. Right Turns 21. Commentary Driving
22. Straight Backing 23. Left Turns 24. Post-Trip Inspection 480
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 92 25. Narrow Streets and Low
Clearance
26. Navigating Intersections
Observation Training
Observation training represents the time that a trainee is on the vehicle during BTW or Cadet training, but they are observing another trainee train behind the wheel. During this training, the trainee listens to the instructor guide the operator while on the road, providing guidance and instruction as they watch the BTW trainee maneuver the bus.
Also, during these sessions, trainees may observe the instructor operate the vehicle. We typically train at a 2:1 ratio of trainees to instructors.
In-Service Training (Cadet Training)
When a trainee has passed all classroom and BTW testing, they enter the final phase of their training – in-service training. This training occurs on an operating route, and the trainee operates the bus in service under the observation of a certified cadet trainer.
During this training, the trainee greets all passengers, collects the proper fares, observes the proper time points, and communicates with dispatch. They assist passengers using the mobility device lift, and they are responsible for securing all passengers’ mobility devices. During cadet training, the trainer homes in on any areas where the trainee requires refinement, while they assess the trainee’s safety, driving behaviors, use of onboard technology, and passenger interaction. The trainer provides feedback throughout the process, in real-time.
Monitoring Training Program Effectiveness
To confirm our training program’s effectiveness, we evaluate each new operator’s performance at 45- and 75-days post-graduation and conduct training evaluation questionnaires.
We also routinely audit various phases and components of the training process, including documentation and trainers. Trends, areas of opportunity, and standards reviews are conducted during meetings with the training staff.
23.c. Emergency and First Aid
MV coordinates CPR and first aid training with community organizations, such as local EMT or medical facilities, whenever possible. This provides an excellent opportunity for MV staff to connect with the community. If these resources are not readily available, MV provides on-site training from a certified American Red Cross trainer. 481
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 93 MV is aware of the guidelines set forth by the U.S. Occupational Safety and Health Administration (OSHA) for basic cardiopulmonary resuscitation (CPR) and First Aid Training. The following includes, but does
not limit, the topics in which staff must
become proficient:
• The importance of quick response to first
aid situations
• Basic first aid intervention
• Basic adult CPR
• Universal precautions for self-protection
MV also coordinates training for specific
injuries so that they may quickly respond to
emergencies.
Adequate first aid supplies are readily
available in MV facilities, including suitable
equipment for quick emergency drenching or
flushing of the eyes and body. MV pays
special attention to these elements to ensure all procedures, supplies, and facilities comply with OSHA standards and guidelines.
Training Topics
• Shock
• Bleeding
• Poisoning
• Burns
• Extreme temperatures
• Musculoskeletal injuries
• Animal bites and insect
stings
• Medical emergencies
• Confined spaces
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D. FACILITIES, RESOURCES, AND EQUIPMENT
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
D. FACILITIES, RESOURCES,
AND EQUIPMENT
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 94 D. Facilities, Resources, and Equipment
1. Facilities
Description of the facility in detail, including the size of vehicle storage area to support the Fixed-Route Municipal Transit and Shuttle Service operations, dispatch area, office space, vehicle maintenance, and fueling and washing facilities, etc.
Proposal shall indicate other services, if any, which are conducted within the same facility.
At our proposed facility, MV’s
Maintenance Manager, Martin Camargo,
and his team of experienced mechanics
are familiar with the vehicle challenges
specific to this area and ensure each
vehicle is efficiently cared for.
MV’s facility supports 11 other contracts.
This facility is 46,194 square feet,
including parking lots, and the operations
facility is 3,447 square feet. There are two
maintenance bays and a bus wash.
2. Address of Facilities
Address(es) of the proposed facility(ies) for the Fixed-Route Municipal Transit and Shuttle Service.
MV’s facility is located at 1850 East 33rd Street, Long Beach, California.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 95 3. Quality of Proposed Operating Facilities and Equipment Quality of proposed operating facilities including dispatch systems and communication equipment, maintenance facility and condition of equipment. i. Operations Record Keeping.
ii. Maintenance Record Keeping
At MV, we take immense pride in our commitment to operating and maintaining equipment and facilities at the highest standards. In addition to safety and reliability, our dedication extends to robust operations record keeping and maintenance record keeping. These components play a crucial role in enhancing our overall operational efficiency.
3.a. Operations Record Keeping
We recognized the importance of maintaining detailed operations records. This includes documenting regularly the functioning of our equipment. Each document and record serve as a valuable resource for performance analysis. By maintaining a comprehensive log of operations, our local team can quickly identify patterns, deviations, or improvements needed in our processes. This not only aids in troubleshooting but also contributes to continuous improvement initiatives.
3.b. Maintenance Record Keeping
MV maintains detailed records of all maintenance activities performed on our equipment and at the facility. This includes scheduled maintenance, preventive measures, and any unplanned repairs. These records serve multiple purposes. Firstly, they provide a historical account of the health and performance of MV’s and City’s assets. This data is invaluable for predicting maintenance needs, optimizing schedules, and making informed decisions on equipment replacement or upgrades.
Secondly, maintenance record keeping allows us to track and verify that all safety-critical components have been inspected and maintained according to prescribed standards.
This not only enhances the safety of our operations but also facilitates audits and assessments.
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 96 4. MV’s Preventative Maintenance and Quality Assurance Program
Description of CONTRACTOR's response to preventive maintenance program, quality assurance programs, road-calls, vehicle repairs, technical certifications of personnel, technological equipment as it relates to maintenance, dispatch, etc. i. Cost effective solution to manage parts level
ii. Vehicle cleanliness
iii. Sample reportings and sample vehicle inspection sheets are to be included This section serves as MV's maintenance plan for City of Lynwood. If the City awards a contract to MV, we base our FTA-compliant annual maintenance plan on this narrative. We will continuously develop this document and review it annually for compliance with new rules, regulations, and laws.
We are Focused on the Fundamentals
MV’s maintenance program starts with mastering the fundamentals of maintenance. This approach enables our team to flex to the fleet's changing needs and continuously evolve our maintenance programs to adhere to fleet maintenance standards for the specific make, model, and age of these assets. Additionally, this focus supports our ability to easily incorporate new technologies, facilitate campaigns, share knowledge across MV’s operations, and develop new training.
At MV, we recognize your fleet is essentially your brand for the services. A continued focus on protecting those assets for reliability, safety, and cleanliness keeps a consistent professional brand for the Lynwood service leading to increased customer patronage and satisfaction. 486
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 97 Each mechanic is trained and coached in maintenance fundamentals throughout their careers. MV’s commitment to employee development within the maintenance shop promotes an environment in which top performers become leaders across our maintenance enterprise and share their knowledge with those mechanics who succeed them.
Structurally, MV offers the City a supportive organizational approach that delivers best-in- class maintenance operations. At a local level, our maintenance manager will lead MV’s maintenance location daily, overseeing the entire maintenance shop. They will have the support of a regional and corporate support team comprising industry experts, who together promote a cohesive support mechanism designed to evolve with the industry. This team comprises the following individuals:
•Coordinate with
Operations to confirm all
inspections are thoroughly
completed
•Review inspection results
and manage workorders to
support defect repair
Pre-trip / Post
Trip
•Adhere to OEM
recomendations regarding
preventive maintenance
inspections
•Perform 10 percent rerack
of all inspections each
month
Preventive
Maintenance
•Schedule repairs during off
peak hours to maximize
fleet availability
•Expedite repairs needed to
support full complement of
fleet
•Never defer repairs
Repairs
•Ensure adequate stock of
spare parts
•Use min/max and auto-
replenishment reporting
•Perform cycle counting
monthly
•Full inventory annually
•Secure inventory
appropriately
Inventory
Management
•Review reporting to
support predictive analytics
•Update Preventive
maintenance programs to
support reduced road calls
•Implement campaigns to
support systems
maintenance
Program
Evolution
•Know the contract and the
standards to which we are
held
•Compliance with regulatory
requirements in
maintenance operations
•Adhere to best practices as
cited in MV's maintenance
manual
Compliance
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 98 • Chief Maintenance Officer Jim Schultzman is our C-level representative for all maintenance operations.
• Regional Maintenance Director Kenneth McClain is the regional representative for MV’s corporate team. He inspects and audits our maintenance and facility operations and supports location maintenance activities.
• Senior Director of Maintenance Kenneth Pouncey holds responsibility for all maintenance mobile resource deployment, data analytics development, and development of best practices. Reporting to Kenny, MV staff:
> We dispatch a team of mobile mechanics to locations to support on-board equipment installation, de-installation, troubleshooting, and replacement. > A dedicated data analyst charged with analyzing fleet maintenance data, aggregating trend reporting across all MV locations and delivering visualizations and reports related to known component issues.
• Loren Moore, MV’s Maintenance IT Support, manages all maintenance technologies and serves as our database administrator, and will support the T-EAM platform. • Andres De Los Rios, Director of Zero Emissions Engineering, works with clients to lead and define strategy across zero-emission products and evaluate them to meet Jim Schultzman,
Chief Maintenance
Officer
Kenneth McClain
Regional
Maintenance Director
Anthony McCray
Maintenance
Manager
Kenneth Pouncey,
Senior Director of
Maintenance
All Traveling Teams
(mobile techs,
floaters, special
projects mgr.)
Loren Moore
Maintenance IT
Support
Humberto Marazzi
Director of Workforce
Development
Andres De Los Rios
Director of ZE
Engineering
Don Penny
Director of Facilities
Jennifer Partlow
Director of ZE
Strategy
Maintenance Data
Analyst
KC Champa
Maintenance
Recruiting Manager
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 99 regulations. He will create, test, and modify the components of the zero-emissions fleet to ensure it adheres to all local, state, and policies. Andres will work with the City to educate the local team as necessary, ensuring safety standards are exceeded, including required documentation and inspections.
• Jennifer Partlow, Director of Zero Emissions Strategy, works with clients to help define their zero-emission strategy and create a plan to move forward. She is the subject matter expert and assists MV clients with clean transportation questions. Jennifer helps new clients identify new business models best suited for their specific service type. • Humberto Marazzi, MV’s National Maintenance Training Manager, will evaluate the current mechanic training needs and develop a Lynwood-specific maintenance training curriculum designed specifically for this fleet, supporting English as a Second Language learning.
• Don Penny, Director of Facilities, directs and supports MV’s facility-related activities and strategic plans. He coordinates resources and negotiates with third-party contractors to ensure MV/Client facilities are safe, secure, and efficient. Don assists our clients with tracking all mobilization-related tasks to ensure existing property regulatory needs are met. He works with clients to coordinate inspections and recommend repairs and improvements.
Preventive Maintenance Program
Strong preventive maintenance (PM) programs minimize vehicle downtime and support MV’s goal of scheduling more than 80 percent of all maintenance activities. The company’s systemic approach to vehicle care places a focus on preemptive care and seeks to minimize reactive repair.
Mid-level mechanics typically perform preventive inspections and repair within 500 miles of the required interval (or pursuant to contractual requirements). As inspections are due, MV’s maintenance manager will schedule service during off- peak hours to maximize fleet availability during times of highest service demand. Sample schedules are provided below; custom schedules will be developed for the Lynwood Trolley fleet.
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Alternative Fueled Vehicle Preventive Maintenance Cycle Inspection Interval Description
A 3,000
(safety)
• Oil change
• Vehicle interior and exterior inspections (lights, safety equipment, etc.)
• Door and lift operation/cycle
• Road test (engine, transmission, brake, steering)
• Undercarriage (shocks, brake lines, filters, air lines, drive shaft, etc.)
• Engine compartment (fluid and leak inspection)
• Clean/check battery and cables; fire suppression system inspection
B 12,000 • All A-level tasks plus:
• Air and fuel filter change
• HVAC (Freon level, filter change, function test)
C 24,000 • All A and B level tasks plus:
• Fire suppression inspections (semiannual)
• Fire wire inspection
• Transmission service
• Blow out lines
• Gas sensors test
D 48,000 • All A, B, and C level tasks plus:
• Differential fluid change
• HVAC (leaks, filters, temperature checks, function inspections, brushes, and fan motor condition)
• Engine spark plug replacement
Documentation
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The mechanic performing the inspection and repairs has a hard copy of the vehicle file with them. The mechanic documents all activities on a PM checklist and enters the results in T- EAM. During this process, they repair any minor defects in the vehicle's work order.
Systems Maintenance
MV maintains all mechanical, electrical, fluid, air, and hydraulic systems to confirm safe and working conditions.
Clean Air Standards
Our team will perform annual emission/opacity inspections as required to meet all applicable clean air standards. We possess all associated permits and licenses and pay all the necessary fees on time.
Heating and Cooling Systems
Mechanics regulate passenger compartments to maintain consistently comfortable temperatures under all climate conditions. During each preventive maintenance inspection, our mechanics inspect the heating, ventilation, and air conditioning (HVAC) systems to ensure they are functioning and free of leaks. The mechanic also inspects the condition of all brushes and fan motors and changes the filters.
We maintain and operate all air conditioning systems, especially during the off-season.
Operating these systems weekly at ten-minute intervals confirms that the refrigerant compressor is appropriately lubricated and prevents leakage in the compressor shaft seal.
This process also ensures early detection of any refrigerant loss. Our team will conduct seasonal HVAC inspections.
Mobility Lifts and Ramps
We perform frequent inspections of mobility device lifts and ramps at the following intervals:
Daily Inspections: During the daily vehicle inspection, each operator must cycle the vehicle lift and ramp to confirm proper operation. If the equipment does not cycle or cycles improperly during the inspection, the operator must notify a supervisor who coordinates the repair and, when necessary, the delivery of a replacement vehicle. Preventive Maintenance Inspections: Mobility device lifts and ramps are inspected and cycled at each preventive maintenance inspection cycle. During this inspection, the mechanic replaces any worn components, cleans the gears, and adjusts alignment as necessary.
Annual Inspections: We perform annual inspections of mobility device lifts and ramps. At a minimum, these inspections include checking for drifting leaking cylinders and ensuring all safety sensors are working. Mechanics receive online and on-site vendor training for these types of inspections.
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No vehicle is permitted to enter service without a safe, functioning lift or ramp. If a lift or ramp fails while on the route, we immediately remove and replace the vehicle.
On-Board Security Systems
MV works with equipment manufacturers and their authorized repair shops to maintain onboard security systems. MV is proposing the DriveCam system for this service; the company has maintained an excellent relationship with Lytx, with whom we work to repair and replace malfunctioning units. MV stocks spare units to ensure working units in the City of Lynwood.
Onboard Technology Maintenance
MV employs mechanics who are adequately trained to inspect, diagnose, and repair or replace the various electronic onboard systems, including but not limited to destination signs, passenger counters, AVL/GPS, and vehicle telematics systems. The original equipment manufacturers of these devices provide recommendations relating to inspection cycles, which we follow to ensure proper operation. MV will stock all necessary parts and materials to ensure timely repairs.
Farebox Maintenance
Our mechanics will clean and inspect fareboxes for proper operation as part of the preventive maintenance cycle. They perform unscheduled repairs immediately and maintain proper maintenance records for each unit.
If an operator identifies an issue during the pre-trip inspection process or the vehicle is on the road, we will immediately assign a mechanic to complete the repair. The mechanic performing the repair will consult farebox maintenance records to diagnose the issue and identify any trends.
MV stocks swing units (bill validators/coin mechanisms), sufficient parts, as well as oil, grease, cleaning card, and other expendables to support timely repairs.
Maintenance of Fixed Asset Equipment
Our local team will maintain all fixed assets in the maintenance area according to factory specifications and conditions as required. We schedule each piece of equipment with the manufacturer's recommended maintenance interval for routine maintenance and corresponding service requirements.
Daily Maintenance and Vehicle Inspections
Pre- and post-trip inspections are vital to minimizing service interruptions. The pre-trip inspection is the last line of defense before entering service. It comprises a 10-minute test of critical operating systems to ensure the vehicle is safe and in working order. The post-trip 492
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 103
inspection is a shorter inspection designed to check critical systems' performance after a day of service.
Inspection Elements
Pre-Trip Inspection Post-Trip Inspection
• The condition of tires, wheels, rims, and lug
nuts is safe*
• Fluid levels (engine and transmission oil,
cooling, windshield washer, brake fluid, and
power steering) are adequate
• Battery terminals are in good condition
• Absence of any under-vehicle leaks*
• All glass and mirrors are in good condition
and without chips or cracks*
• All lights are operational (headlights*,
clearance lights, and reflectors*, turn signals,
backup lights, and alarm, emergency
flashers*)
• The air conditioner, heating, and
defroster/defogger is operational
• The vehicle is clean, cushions and seatbelts
are secure*
• Windshield wipers, washer, radio, horn, and
passenger door are all operational*
• The registration and insurance are valid, and
registration is visible
• Brake pedal* and parking brake are
operational (airbrakes operate within the
minimum and maximum pressure thresholds)
• The steering wheel is secure, and the
gearshift is tight*
• On-board safety kit is stocked and complete
(first aid, reflectors, fire extinguishers*,
accident packet*, and body fluid kit*)
• Lift or ramp is operating in both electronic
and manual modes, and it is free from
leakage*
• Lift interlock is operating properly*
• Note items marked with asterisks (*) are re-
inspected during walk-around mid-trip
inspections, during shift changes, when
appropriate.
• Condition of tires, wheels, rims, and lug nuts
• Absence of any under-vehicle leaks
• All glass and mirrors are in good condition
and without chips or cracks
• All lights are operational (headlights,
clearance lights, and reflectors, turn signals,
backup lights, and alarm, emergency flashers)
• Air conditioner and heating, and
defroster/defogger is operational
• The vehicle is clean, cushions and seatbelts
are secure
• Windshield wipers, washer, radio, horn, and
passenger door are all operational
• Brakes pedal is operational
• The steering wheel is secure, and the
gearshift is tight
• The fire extinguisher remains fully charged
• Accident packet and body fluid kit are present
and accessible
• Lift or ramp is operating in both electronic
and manual modes, and it is free from
leakage
• Lift interlock is operating properly
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Defect Repair
If the operator detects a safety hazard that prevents the vehicle from entering service, they note the hazard as part of the pre-trip inspection and alert dispatch, a supervisor, or an on- duty mechanic. Upon notification, the mechanic determines if they can rectify the issue quickly or pull the vehicle from service after performing an initial assessment.
If the mechanic must place the vehicle out of service, they will initiate the lock-out tag-out process, and the dispatcher will assign a standby vehicle to the operator.
4.a. Cost Effective Solution to Manage Parts Level
MV dynamically manages inventory levels by analyzing historical parts usage and accounting for the need for preemptive part and component replacement, as our MV Insights platform identified.
We differentiate our inventory by “stocking” and “non-stocking” parts. Stocking parts are those that MV purchases, such as A-level and B-level parts, used for preventive maintenance, planned component replacements, and those identified as having a longer lead time.
Non-stocking parts are those that we may be able to purchase and receive the same or the next day. Based on the local remanufacturer and the local remanufacturer's in-house supply, we may consider certain non-stocking parts. If the time it takes to remove a major part runs parallel with the time it takes to receive the replacement part, it may be considered a non-stocking part.
Non-stocking parts are those related to engine replacement components, transmission repairs, and differentials. If we have purchased more than three units of a part in six months, then we consider that part a stocked part. Depending on the part lead time, we may consider a part a stocking part. MV will adjust the status of a part in the T-EAM system to designate it as a stocked part and adjust the replenishment minimum and maximum stocking levels.
Method of Control
We designate parts as A-, B-, and C-level, as detailed in the following table. The parts lists for each level are only meant to be an example, not an exhaustive list.
Part
Level Part Level Description
A-Level
Parts
• Highest-level stocking parts
• Fifty percent of our inventory
• Subject to monthly cycle counting
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Part
Level Part Level Description
• Typically includes preventive maintenance parts, foundation brake parts, fare boxes, destination signs, lighting, charging system, and shocks and bushings
• High-value parts may be designated as A-level to ensure they are counted frequently
B-Level
Parts
• Thirty percent of our inventory
• Subject to quarterly cycle counting
• Typically includes lower use parts such as doors, bearings, and tune-up parts
C-Level
Parts
• Twenty percent of our inventory
• Subject to twice-annual cycle counting
• Typically includes major engine components, transmission components, and driveline
• Inventory Counts: MV will ensure the physical inventory count matches the perpetual inventory balance by requiring supervisors to review work orders with parts staff to confirm parts were charged out at the time of issue prior to closing work orders. To minimize write-offs due to incorrect inventory levels, MV will perform cycle counts at various intervals depending on part classification. We will perform full physical inventory counts twice per year.
• High-Value Stocked Parts: MV will determine which high-value parts to stock on a part-by-part basis depending upon supply chain availability. For example, a high-value part that can be obtained within three days is less likely to be stocked than a high-value part that may take 30 or more days to obtain.
• Inventory Turns: MV strives to conduct inventory turns four times per year. We will annually evaluate our inventory for parts deemed obsolete. Parts are deemed obsolete if they are not issued at least once per year. As vehicles approach their planned retirement, we work to remove and scale back the reorder of parts specific to those vehicles to minimize write-offs at the time of retirement. • OEM or Equivalent Parts: Our shops follow all original equipment manufacturers' (OEM) specifications and use only OEM parts or equivalent – a practice that prevents safety hazards while promoting best practices. OEM practices minimize the frequency of unscheduled maintenance, thereby improving service quality, reducing costs, and maximizing fleet availability.
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Managing Supply Chain Challenges
MV has national account programs for all major categories of spend, both goods and services. In most cases, MV has a primary supplier and a secondary supply source. MV’s supply agreements for major commodities include provisions that address supply disruption – in essence, suppliers commit to fulfilling orders for contract customers before spot purchases and ensure MV is treated in accordance with similarly situated contract customers. In the event of a disruption, multiple paths are executed: consult contract, leverage relationship with primary supplier, consult with secondary suppliers, and leverage personal relationships with the distribution network.
MV established an internal logistics and distribution
operation at our Las Vegas facility early into the pandemic.
Initially, the warehouse was used for Personal Protective Equipment (PPE). Still, we broadened the scope of products as MV became aware of shortages driven by expanded lead times (offshore sourced products) and products impacted by the chip shortage.
MV uses fleet maintenance management software to assist in managing inventory. The use of minimum and maximum quantities as set in the parts systems provides for the planning of ordering parts and materials before parts are out of stock in inventory for shop usage. If a vendor is out of stock on required supplies, MV parts staff will contact other vendors that may be suppliers for given parts.
In 2020, we completed an SKU consolidation exercise that identified the OE part numbers for all light, medium, and heavy-duty parts. We have complete visibility to other MV locations using the same part number(s) and access to those inventories in the event of an unforeseen shortage, such as a national backorder.
Lastly, if needed, we have had to request the use of aftermarket parts to return vehicles to service on a case-by-case basis.
4.b. Vehicle Cleanliness
All vehicles must always be kept clean and free of refuse and debris. The following lists are rules regarding daily bus cleanliness:
• No food or drinks is allowed on the vehicle unless approved by clients. This includes drivers.
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• Drivers inspect their vehicles daily to assure there is no graffiti on the vehicle’s interior components. The drivers note this on their DVI report and attempt to clean and remove all graffiti placed on the vehicle for that day.
• Vehicles are swept daily at the end of each shift
• Any graffiti and/or vandalism is repaired upon discovery Exterior Cleaning
Vehicle are washed as needed, at least once per week, to assure a clean professional looking vehicle.
• All exterior body panels are cleaned with detergent and a vehicle washing brush or it is run through a wash rack. This removes all road dirt, soot, tar, and oil residue. • All tires and wheels are cleaned using the appropriate brushes. This removes road dirt, and brake dust and marks from white lettering of tires (if applicable). • All mud flaps are cleaned.
• Wheel wells are cleaned.
• Windows and mirrors are cleaned, and water spots removed. • All lighting lenses are cleaned, thoroughly rinsed and dried.
Interior Cleaning
The interior of the vehicle must be clean and professional-looking. The interior is cleaned as needed, daily.
• The vehicle is vacuumed in areas that a vacuum can be used. • Floors are swept and mopped. Light colored areas, such as the white standee lines and white edges of the steps are cleaned with a stiff bristled brush to remove grime from the grooves of the rubber.
• Clean the stanchions grab rails and handrails with soap and water. Remove all accumulated dirt, dust, grime, and oils.
• With a wet rag, wipe down the ceiling and walls, drying immediately with a dry towel.
This removes the accumulation of dust that adheres to the ceiling and walls. • Graffiti, any oily prints and dust accumulation are removed from the windows by cleaning the window with an appropriate glass cleaner.
Record Keeping
It is critical that all vehicle cleaning be documented on a vehicle wash log and kept in the maintenance files.
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4.c. Sample Reports and Sample Vehicle Inspection Sheets Please find the requested sample reports and sample vehicle inspection sheets as an attachment to this section.
498
SAMPLE REPORTS AND
SAMPLE VEHICLE
INSPECTION REPORTS
499
DAILY VEHICLE INSPECTION Report
Driver number 2, mid trip, only has to perform a walk around inspection. Only inspect items where a mark can be placed Vehicle No. Date Drivers Name Start Miles Start Time End Miles End Time 1 2
3 = Satisfactory = Unsatisfactory
1 2 3 Inspection Item 1 2 3 Inspection item
Tires and Wheels Seats and cushions are secure
TIRE CONDITION, TREAD DEPTH AND AIR PRESSURE Seat belts are complete, operational and secure Wheels and rims for cracks, rips, welds or protruding objects. 2 way radio is complete and operational –RADIO CHECK
LUG NUTS TIGHT, NO EXCESSIVE RUST OR DAMAGE WINDSHIELD WIPERS OPERATIONAL Engine Compartment Windshield washer operational
ENGINE OIL HORN OPERATIONAL
AUTOMATIC TRANSMISSION FLUID PASSENGER DOOR COMPLETE AND OPERATIONAL COOLING SYSTEM LEVEL Valid Registration present and visible Windshield washer solution Valid proof of insurance
BRAKE FLUID LEVEL OTHER:
Power steering fluid level Brakes
Battery terminals clean, no corrosion BRAKE PEDAL FEELS GOOD AND STOPPING PROPERLY Under vehicle leaks PARKING BRAKE COMPLETE AND OPERATING PROPERLY Vehicle Glass Steering and Suspension System
Windshield has no chips or cracks STEERING WHEEL SECURE, NO EXCESSIVE PLAY MIRRORS ARE COMPLETE AND IN GOOD CONDITION Gearshift mechanism tight and working properly Windows complete Safety Items
Emergency windows complete and operable First aid kit, fully stocked and present Vehicle Lighting Triangle reflectors present and complete HEADLIGHTS OPERATIONAL – HIGH AND LOW BEAM FIRE EXTINGUISHER PRESENT, FULLY CHARGED All Clearance lights operational & reflectors present Vehicle accident packet present and accessible BRAKE LIGHTS COMPLETE AND OPERATIONAL Body fluid kit present and accessible TURN SIGNALS COMPLETE AND OPERATIONAL Wheelchair Lift Backup lights complete and operational Lift free from leakage Backup alarm complete and audible Lift operating properly electronically EMERGENCY 4 WAY FLASHERS OPERATIONAL Lift operating properly manually Vehicle Interior Environment LIFT INTERLOCK OPERATING PROPERLY Front & rear air conditioner complete and operational # of Lap Belts: _____ # of Tie Downs: _______ Front & Rear heater complete and operational
DEFROSTER COMPLETE AND OPERATIONAL
Interior
Clean
Next PMS due is: Quarts of oil added: Gallons of fuel added:
Please explain in detail below any problems you are having with the vehicle and when the problem occurs.
Any items in bold marked unsatisfactory must be brought to the attention of the Supervisor immediately. The bold typeface indicates items that place a vehicle out of service.
I declare that I have properly performed a vehicle inspection on the vehicle indicated above and have inspected and marked the inspection items, listed above, accordingly.
Driver’s signature Pre Trip inspection :
There have been no incidents or accidents with this vehicle since the above signed inspection.
Driver’s signature mid trip inspection :
Driver’s post trip inspection :
Reviewed Technicians Signature:
Noted for repair
Could not duplicate problem Shop Managers Signature:
Repaired
500
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INCIDENT REPORT Complete this form before leaving the incident scene.
MV INFORMATION Division Name: Div. #:
Date of Incident: Time: am or pm State:
Driver: Date of Hire: SS #:
MV Veh. #: License Plate#: Date of Birth:
Year: Make: Vehicle Towed?:
Location of Incident: City:
General Direction: (Eastbound, etc)
Closest intersection:
No. of Passengers: No. of Courtesy Cards Obtained:
Vehicle Damage:
Signal light (red, yellow, green): Speed of Vehicles: MV: Other #1:
Road Conditions (dry, snow, wet, icy, etc): Other #2:
Weather Conditions (sunny, rain, fog, etc): Day Conditions (day, dusk, night,etc):
CLAIMANT (OTHER VEHICLE)
Driver's Name: DL #: State:
Address: City: Zip:
Home Phone: ( ) Work Phone: ( )
Vehicle Owner's Name: Vehicle License: State:
Address: City: Zip:
Home Phone: ( ) Work Phone: ( )
Vehicle Make: Model: Year:
Describe vehicle damage: Towed?
Odometer:
Direction of Vehicle (Eastbound, etc) Going Straight Turning R/L Estimated Speed Other Vehicle When First Noticed: mph
Estimated Speed Other Vehicle At Time of Collision: mph Distance Traveled After Collision: ft
Insurance Co: Policy #:
Address: Phone: ( )
Name of Occupant #1:
Address: Phone: ( )
Name of Occupant #2:
Address: Phone: ( )
CLAIMANT (Passenger)
Name: DL or ID #: State:
Address: City: Zip:
Home Phone: ( ) Work Phone: ( )
At Time of Incident Was Person On Board Boarding
In Wheelchair Boarding Deboarding
Alighting At Front Door At Rear Door Struck By Door
If a Fall, Give Location: Front Steps Front Platform Rear Steps Wheelchair Platform Did Person Fall Outside Bus? Yes No If Yes, Distance from Vehicle ft Did Person Contact Bus in Falling Yes No
MISCELLANEOUS INCIDENT
(Disturbances, Arrests, Ejectments, Fits, Sickness, Falls Not On Company Vehicle, Near Car Collision, etc) Did Incident Occur on Company Vehicle Yes No If Not, Give Distance from Company Vehicle ft Was Person a Passenger Prior to Incident? Yes No Was Company Vehicle Involved? Yes No At Time of Collision In Crosswalk Loading Zone Near Curb Jaywalking
CONDITION OF EQUIPMENT
Did Notice Any Equipment Defects? (Steps, Floors, Seats, Brakes, Lights, etc) Describe Defects
Whom Did You Notify of Defects When
505
INCIDENT DESCRIPTION Explain in your own words what happened:
Brief Summary:
Describe in Detail:
Signature:
*If student was driving vehicle Instructor must sign below:
(Indicate Classification) Operator Student Other
*Instructor: Date of Report:
Draw a diagram of the incident. Be sure to show the position of all vehicles and pedestrians, the point of collision, the path of vehicles after collision, stop signs, traffic signals, and the names of streets, roads, etc.
Indicate North with Arrow
How far were you from point of incident when other vehicle or pedestrian first seen ft Estimated Speed When you First Noticed Danger mph How Far From Collision When You Applied Brakes Estimated Speed Your Vehicle at Time of Collision mph How Far Did Your Vehicle Move After Collision Direction of Company Vehicle (Eastbound, etc) Going Straight Turning R/L Location of Damage to Company Vehicle Point of Contact of Company Vehicle
INCIDENT PHOTOS
MV: Front Back: Sides: Full Scene:
Other: Front Back: Sides:
POLICE INFORMATION
Officer Name: Badge #: Report #:
Police Department: Was anyone cited or arrested?:
If yes, what are the charges?
PASSENGER(S) OF MVT VEHICLE
Name: Phone: ( )
Address: City: State:
Name: Phone: ( )
Address: City: State:
Name: Phone: ( )
Address: City: State:
Name: Phone: ( )
Address: City: State:
INJURIES
Name: Age: Sex: Vehicle:
Injury (describe): Which hospital?
Name: Age: Sex: Vehicle:
Injury (describe): Which hospital?
Name: Age: Sex: Vehicle:
Injury (describe): Which hospital?
Name: Age: Sex: Vehicle:
Injury (describe): Which hospital? 506
E. CA LABOR CODE SECTION
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
E. CA LABOR CODE SECTION
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MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 109
E. California Labor Code Section 1070-1074
The proposal shall include a statement that the awarded Proposer will comply with the provisions of California Labor Code Section 1070-1074.
MV Transportation declares that it will retain the prior contractor or subcontractor employees for a period of not less than 90 days. MV shall retain employees employed by prior contractors or subcontractors, except for reasonable and substantiated cause. That cause is limited to the particular employee’s performance or conduct while working under the prior contract or the employee’s failure of any controlled substances and alcohol test, physical examination, criminal background check required by law as a condition of employment, or other standard hiring qualification lawfully required by MV.
508
F. PROPOSED VEHICLES
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
F. PROPOSED VEHICLES
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F. Proposed Vehicles
The CONTRACTOR shall provide five (5) new and/or used Alternative Fueled vehicles (i.e. CNG Buses) dedicated to the Lynwood Fixed Route Municipal and Shuttle service, painted in the CITY’s choice of color scheme and marked with the City of Lynwood logo and Trolley logo. All vehicles shall have a capacity for thirty passengers. All vehicles shall comply with California Air Resources Board and the South Coast Air Quality Management District requirements.
The City of Lynwood reserves the right to change current vehicles to trolleys in the future. Proposers shall include trolleys in their proposal as a bid option for the operation and maintenance of new trolleys.
Any used vehicles proposed shall have no more than 50,000 miles as of the first day of service under an awarded contract and shall be no older than four years (per manufacturer's model year).
Pursuant to Addendum 3, it was stated that the City owns FOUR (4) vehicles whereas the Operator will provide a spare in case of any need. To this end, MV is proposing one (1) 2024 Starcraft Allstar XL F550.
Starcraft Allstar XL 32’
The MV proposed spare vehicle is scheduled for completion at Starcraft in August 2024.
Upon completion, the CNG conversion and other necessary make-ready items will need to be completed, which will require an additional three months. Consequently, MV projects the on-site delivery of the spare vehicle bus by November 2024, contingent upon an order placement by the end of June 2024. MV does not order vehicles until a fully executed service contract is in place.
Hometown Trolley
For the Hometown Trolley, MV will require 90 days for the CNG conversion and other necessary make-ready items. With a similar timeline as Starcraft, we anticipate the on-site delivery of the hometown trolley by November 2024, if the order is placed by the end of June 2024. MV does not order vehicles until a fully executed service contract is in place.
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511
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 112
The 2024 Starcraft Allstar XL 32’ Transit Bus, built on the robust Ford F550 XL Chassis with a 19,500lb. GVWR, is a versatile and well-equipped vehicle designed to cater to diverse passenger needs.
The bus accommodates up to 30 seated passengers or can be configured for 28 passengers along with one wheelchair or 24 passengers with two wheelchairs. Its adaptable interior design includes priority seating, a Braun Century NCL954-2 wheelchair lift with a 1,000lb weight rating, and a 34” x 54” platform.
For safety compliance, the bus is equipped with non-retractable seat belts for all passengers, a comprehensive first aid kit, a fire extinguisher, and a triangle flare kit. It also features a CNG conversion with a 50 GGE capacity, aligning with environmental sustainability. 512
G. EXPERIENCE AND QUALIFICATIONS
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
G. EXPERIENCE AND
QUALIFICATIONS
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G. Experience and Qualifications
The Proposer shall include the information and documentation regarding its past experiences in transportation operations similar to the proposed services and its capabilities in providing similar services for the City of Lynwood. Topics covered should include:
• General description of the Proposer's Company.
• Range of services and technologies provided (cite specific examples) and their basic Characteristics.
• Driver training.
• Unique capabilities and experiences.
1. General Description of the Proposer’s Company
We have provided a detailed description of our company in Section B of this proposal.
Below, in Section G.5, we have described our relevant experience and references for this project, as required by the evaluation criteria of the RFP.
2. Range of Services and Technologies Provided
Our Capabilities
Our operations span multiple modes of
ground transportation, including local
fixed route, express service, commuter
service, microtransit, same-day on-
demand services, traditional ADA
paratransit, public dial-a-ride, autonomous
shuttles, route deviation, school bus, and
shuttle (both fixed and on-demand).
We have partnered with our customers to stand up new modes of transit, initiate new services, transition away from legacy transit contractors and operating models, and conduct emergency transitions where the system is at risk. There is no transition that we are not prepared for, and we bring a resume of seamless transitions to our customers.
MV At A Glance – 2024
Transportation Contracts 140
Maintenance Shops 117
Buses Operated 9,295
Miles Driven 154,101,916
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In addition to our operations, our dedicated Professional Services team serves our public and private customers in non-operational yet critical ways. Their comprehensive scope includes microtransit system design, system planning and runcutting, zero emissions support, and IT transitions. This team continually lives on the cutting edge of industry best practices and constantly evaluates potential partnerships in the broader transit space.
In Section C.13, we have provided additional information about the new safety technologies, including Mobileye and DriveCam that we are proposing for these operations.
3. Driver Training
We have provided a detailed description of our new hire operator training program in Section l.iii. New Hire Training.
4. Relevant Experience and References
Relevant experience and references with contracts possessing the same capacity and ability to perform the required services as it relates to Fixed-Route Municipal Transit and Shuttle Service
Please see MV’s references in Exhibit D as an attachment to this section.
BurbankBus
City of Burbank
Burbank, Calif. Since 2011, MV Transportation, Inc. has managed the BurbankBus fixed route system. During its
tenure with the City, MV has implemented solid
improvements and positive changes to the service. Since contract start, service has increased by 30 percent.
MV is in its second contract.
18 CNG-fueled vehicles
MV provides NextBus real-time control system technology, DriveCam on- board surveillance system, and the Mobileye® Collision Avoidance System.
365 days a year service
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 115
MV provided vehicle maintenance
Please contact Adam Emmer, Transportation Service Manager at (310) 238- 5359, and [email protected] as a reference for this contract.
County of Los Angeles Avocado Heights, Bassett, West
Valinda, and East Valinda Shuttle Services
Los Angeles, Calif. MV began operating these services since 2014 serving residents in the unincorporated County area of Avocado Heights, Bassett, West Valinda, and East Valinda. The Avocado Heights, Bassett, West Valinda, and East Valinda Shuttle operates on two separate routes. The shuttle’s destinations include shopping centers, community centers, public parks, and recreation areas. The service also connects riders to high-demand destinations, with connections to transit lines operated by Metro and Foothill Transit. MV provides one CNG vehicle and maintains client’s fleet of 3 CNG vehicles.
1 MV-provided CNG vehicle
MV provides operations, reservations, dispatch, and maintenance MV provides DriveCam on-board surveillance system
Please contact Vanessa Rachal, Transit Program Specialist, at (626) 458-5960 as a reference for this contract.
DowneyLINK and Dial-A-Ride
City of Downey
Downey, Calif. MV began operating DowneyLINK
public fixed route service for the City of Downey in
2002. The city’s transit program encompasses the
DowneyLink fixed route bus service, with four routes
traversing throughout the city, and a Dial-a-Ride shared curb-to-curb services for senior citizens and not able to ride the fixed route service.
In 2018, MV extended its fixed route operation into a
second decade while expanding the company’s responsibility for the Dial-A-Ride program.
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 116
17 vehicle fleet, including 7 propane vehicles.
MV is in the second contract term.
MV provides operations, reservations, dispatch, and maintenance.
Please contact Pamela Passow, Director of Parks, and Recreation, at (562) 904- 7238 and [email protected] as a reference for this contract.
5. Personnel
Proposal shall include a plan that describes in detail the performance and function of all personnel. An essential component of this plan shall be a list of positions necessary to support the provision of the Fixed-Route Municipal Transit and Shuttle Service.
Please find our job descriptions for this operation below.
Vehicle Operator
Department Operations
Reports to Operations/Project Manager; Dispatchers while on route Number Proposed 9 FT (100% dedicated)
Responsible for Safe, reliable, and customer-focused transportation Accountable for Safety
Consulted about Schedule adherence, vehicle performance, weather, and traffic Informed of Real-time challenges on the road
Vehicle operators are the critical interface to passengers and must appropriately represent the City of Lynwood. MV operators have a safety-first attitude, a professional demeanor, and excellent customer service skills.
The primary responsibility of the vehicle operator is to transport customers while adhering to safety regulations, traffic laws, operating policy, and scheduled time points. Vehicle operators respectfully and professionally respond to customer inquiries, providing system information as needed. They are trained in the system routes and provide information regarding significant stops, transfer points, and schedule information. Upon consent, operators respectfully assist passengers as they board the vehicle and aid those who agree to assist in securing their mobility device. All operators are trained in ADA regulation, passenger empathy, and proper mobility device securement.
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 117
All MV operators are correctly trained in onboard technology and must demonstrate proficiency in all dispatch communication procedures. Vehicle operators coordinate schedule adherence, vehicle malfunctions, accidents, and other disturbances with dispatch.
General Manager
Department Operations
Reports to Senior Vice President
Number Proposed As needed
Responsible for Project and personnel management, service success, customer relations
Accountable for Contract compliance and service performance Consulted about Recommendations for service changes, new contract scope items Informed of Changes to service, schedules, and policies The general manager is accountable for the overall success of the service. They serve as the daily operational liaison between MV and City, and they work in partnership with the local team to realize the mission and vision of the service.
This person is responsible for the safe and high-quality operation of the transit system. The general manager oversees all functional service areas, including safety and training, live day operations, fleet, and facility maintenance, community relations, and accounting and finance.
This position assures adherence to policy and contract compliance.
The general manager often meets with City staff to review service quality and performance metrics and discuss trends. They collaborate with City staff and MV’s leadership on new and innovative approaches to service delivery, always seeking to improve upon the existing services. As needed, the general manager works with team leaders to put action plans in place to enhance the quality of service.
Operations/Project Manager
Department Operations
Reports to General Manager
Number Proposed 1 FT – 100% Dedicated
Responsible for Project and personnel management, service success, customer relations
Accountable for Contract compliance and service performance Consulted about Recommendations for service changes, new contract scope items Informed of Changes to service, schedules, and policies The operations/project manager is accountable for the overall success of the service. They serve as the daily operational liaison between MV and the City, and they work in partnership with the local team to realize the mission and vision of the service. They will is responsible for monitoring all aspects of the service in accordance with City’s and MV’s established practices. 518
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 118
This person is responsible for the safe and high-quality operation of the transit system. The operations/project manager oversees all functional service areas, including safety and training, live day operations, fleet, and facility maintenance, community relations, and accounting and finance. This position assures adherence to policy and contract compliance.
The operations/project manager often meets with City staff to review service quality and performance metrics and discuss trends. They collaborate with City staff and MV’s leadership on new and innovative approaches to service delivery, always seeking to improve upon the existing services. As needed, the project manager works with team leaders to put action plans to enhance the quality of service.
Safety and Training Manager
Department Safety
Reports to General Manager
Number Proposed 1 FT*
Responsible for Operator training, safety policy enforcement, safety meetings, accident investigation, safety reporting
Accountable for Location operational safety record, confirmation of fully trained workforce
Consulted about Operator discipline, safety initiatives Informed of
Changes to regulations and policies, individuals, and areas requiring retraining based on DriveCam events, complaints, and performance
*This position is a shared position with other MV projects. Only a portion of their cost is being charged to this project.
The safety and training manager is responsible for building a safety culture throughout our operation. They are responsible for managing and overseeing all safety training programs and activities.
This individual is responsible for establishing the schedule and curriculum for ongoing training activities, including initial operator training, safety meetings, operator coaching and retraining, and MV's safety incentive program. They maintain all training documentation for employees as required.
This position oversees the DriveCam program and administers MV's FTA-compliant Zero Tolerance Drug and Alcohol program. They lead all accident and incident investigations and are trained and certified accordingly.
The safety and training manager is the location safety officer and the emergency coordinator for MV's operation; they are the company's liaison to local authorities that support safety and The operations/project manager will meet with City of Lynwood staff regularly to review performance and address issues on operations and maintenance, and compliance with City of Lynwood transit operating performance criteria. 519
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 119
emergency preparedness. They lead all emergency training and guarantee that MV's team is ready to respond to the community's needs in an emergency.
Maintenance Manager
Department Maintenance
Reports to General Manager
Number Proposed 1 FT*
Responsible for Ensuring the safe and effective operation of City vehicles to protect and maximize the useful life of the fleet
Accountable for Maintaining vehicles, facility and overseeing the process of maintenance record keeping
Consulted about Compliance with all OEM, City, and MV standards of safety, operation, and appearance
Informed of Changes to daily pull-out vehicle needs
*This position is a shared position with other MV projects. Only a portion of their cost is being charged to this project.
The maintenance manager’s primary duty is to ensure the safe and effective operation of the City fleet in compliance with all OEM, City, and MV standards. This position coordinates and oversees all scheduled and unscheduled maintenance inspections and repairs. They work closely with dispatch to maximize fleet availability, especially during service demand peaks.
This position monitors all fleet, equipment, and facility maintenance activities in-house and contracts with outside vendors. They coordinate with equipment manufacturers regarding warranty issues and specialized training needs.
The maintenance manager will be proficient in the Trapeze EAM system; they monitor work orders and parts inventory in this system, ensuring that we complete all scheduled work on time. They hold responsibility for all mechanics and service workers and are accountable for the performance of the maintenance team. This position provides ongoing training to the mechanic team, including MV’s ASE training, and they coordinate additional training with outside vendors and suppliers as needed.
Data Analyst
Department Operations
Reports to General Manager
Number Proposed 1 FT*
Responsible for Collecting and analyzing data from the service Accountable for Service performance, contract compliance, quality data Consulted about Changes in service, changes in contract compliance Informed of Changes to service contract requirements and reporting requirements.
*This position is a shared position with other MV projects. Only a portion of their cost is being charged to this project.
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
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The analytics manager will compile data collected in TripShot, DriveCam, and Mobileye used by MV. They will analyze this data to make recommendations regarding staffing needs, changes to nondedicated assignments, and adjustments to parameters, with the overall goal of service efficiency and performance. This position analyzes and reviews data received from the operations and maintenance and makes recommendations to the assistant general manager or operations manager.
Dispatcher
Department Operations
Reports to Operations/Project Manager
Number Proposed As needed
Responsible for Managing all operator duties, service reliability, on-time performance, and response to on-road incidents.
Accountable for Assessing fitness for duty, unplanned changes that affect performance, such as route detours and heavy traffic
Consulted about Operator absences, changes to routes start and end times Informed of
Vehicle exchanges, maintenance pull, submission of defects noted on DVI form, service reliability, on-time performance, and response to on-road incidents.
The dispatcher directs all on-road operations from daily pullout to the yard. They coordinate with vehicle operators while in service to monitor operations status, mitigate delays, and assist in resolving service disruptions. This position will be leveraged but there will be one dispatcher available for City’s services throughout the span of service.
The dispatcher manages operator check-in and check-out, including report times, vehicle assignments, distribution of bulletins, and on-time pullouts. They are fully trained in reasonable suspicion and are responsible for assessing operators' fitness for duty. As needed, the dispatcher coordinates extraboard operators if an operator does not report on time. They also work with the maintenance team to coordinate vehicle exchanges, maintenance pulls, and vehicle inspection/defect forms submission.
Road Supervisor
Department Operations
Reports to Operations/Project Manager
Number Proposed 1 FT*
Responsible for Operator evaluation, operator mentorship, on-road accident/incident response, site evaluations
Accountable for Completion of on-road evaluation and incident response/reporting Consulted about Trends in operator performance and required coaching Informed of Changes in road incidents response procedures *This position is a shared position with other MV projects. Only a portion of their cost is being charged to this project.
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RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 121
The road supervisor monitors all vehicles' safe and efficient operation in the field and ensures high-quality service. They perform operator evaluations to confirm that all operators operate safely and exhibit outstanding customer care. As needed, they provide system information to passengers.
Dispatchers send the road supervisor to the scene of any breakdowns, incidents, accidents, or other disruptions to support the expedient resolution of the issue. They perform incident investigations, and they perform incident preventability determination.
Based on their observations in the field, the road supervisor makes recommendations for coaching or retraining based on individual events or system trends. They respectfully enforce the City’s policies and procedures for operators and passengers.
This critical position is strategically located throughout the service area to minimize response time.
Payroll Clerk
Department Finance
Reports to Accounting Manager
Number Proposed 1 FT*
Responsible for Payroll and general front desk duties
Accountable for Correct and timely processing of payroll Consulted about Relevant work and pay rules
Informed of Changes in labor law or contract
*This position is a shared position with other MV projects. Only a portion of their cost is being charged to this project.
The payroll clerk directs all customers, coworkers, job applicants, and other visitors to the facility. They answer calls, provide general information, and screen and direct calls to the appropriate recipient. They log incoming mail and courier deliveries and assist the local team with clerical duties as assigned. Additionally, this person is responsible for the timely completion of payroll processing-related duties.
A-Level Mechanic
Department Maintenance
Reports to Maintenance Manager
Number Proposed 1 FT*
Responsible for Performing the most challenging repair tasks Accountable for Diagnosis, inspection, and repair completion Consulted about Repairs completed by and supervision of subordinates Informed of Daily repair needs and assignments
*This position is a shared position with other MV projects. Only a portion of their cost is being charged to this project.
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The A-level mechanic is the highest-level line mechanic. Under general supervision, the A- level mechanic performs the most challenging repair tasks and supervises subordinates. This person performs all needed repairs and adjusts vehicle systems. The A-level mechanic must teach, diagnose, inspect, and change or repair defective components and sub-components.
Vehicle Service Worker
Department Maintenance
Reports to Maintenance Manager
Number Proposed 1 FT*
Responsible for Fleet cleaning and fueling
Accountable for Fleet appearance
Consulted about The condition of the fleet
Informed of Changes to cleaning schedule and activities *This position is a shared position with other MV projects. Only a portion of their cost is being charged to this project.
The vehicle service worker ensures the City’s fleet is cleaned and fueled to the specifications outlined in the RFP. This position works primarily at night in an assembly-line fashion, preparing the fleet for the next day.
The vehicle service worker completes minor graffiti removal and maintains seat upholstery repair. They perform preliminary vehicle inspections, check various fluids, including the oil, water, and fuel levels, and inspect the hoses, belts, batteries, and equipment.
6. Organizational Structure
Organizational structure in terms of its effective use of personnel and time commitment of Project Management; organization chart
Organizational Structure
MV Transportation, Inc. is a C corporation incorporated in the State of California in 1978. The firm is headquartered in Dallas, Texas, where MV’s executive team and all company human resource, public relations, legal, and IT departments are based. We also maintain support offices in Elk Horn, Iowa, and Northern California.
Today, MV operates in 26 U.S. states and, through its subsidiaries, internationally. Within North America, the company established operational regions, each with assigned support teams comprising directors of safety, maintenance, finance, labor relations, and human resources.
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The City will have the ongoing support of industry experts who are empowered and authorized to make decisions on behalf of the organization. Leading MV’s regional team is Senior Vice President Judie Smith. Judie reports directly to President and Chief Operating Officer Kevin Klika.
The chart below illustrates the company’s reporting lines and executive structure for this project:
Judie Smith, Senior Vice President
For more than 30 years, Judie Smith has managed privately contracted transportation programs in Southern California, bringing on-road operations to customers’ expectations.
In the past, Judie has profoundly impacted the City’s transit service through her strategic vision and leadership. Her guidance has steered the City toward innovation and enhanced customer experiences, resulting in a more efficient, accessible, and forward-thinking service that benefits its community.
Judie began her career with Mayflower in 1990 as an office manager and was assigned her first general manager post for the Pomona Valley Dial-A-Ride Services in 1991. She managed systems for the Los Angeles Department of Transportation, Long Beach, and Access Services, among many others.
After serving as a district manager for Laidlaw Transit Services for four years, Judie joined MV, overseeing seven operating contracts from its Paramount California location. She was promoted to regional vice president in 2007 and has been integral in MV’s expansion throughout Southern California.
Judie is MV’s executive-level representative for this operation and will oversee MV’s compliance with the terms and conditions of its contract. She will manage service quality and Board of Directors
Harry Wilson
Interim CEO and
Executive Director
Ted Navitskas
General Counsel
Jarrett Andrews
Chief Human
Resources Officer
Heidi Heath
Director of Labor
Relations
Nicole Thunich
Chief Safety Officer
Hector Vargas
Director of Safety
Kevin Klika
President/Chief
Operating Officer
Judie Smith
Senior Vice
President
Stephen Allan
General Manager
Jim Haring
Chief Information
Officer
James Schultzman
Chief Maintenance
Officer
Kenneth McClain
Director of
Maintenance
Erin Niewinski
Chief Financial
Officer
Dee Christiansen
Director of Finance
Joe Escobedo
SVP, Business
Development
Keith Everage
Vice President,
Business
Development
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confirm that MV is living up to the promises made in this proposal. She leads the regional support team assigned to this contract and will have authority over resource commitment and oversight.
Hector Vargas, Director of Safety
With a career spanning over two decades, Hector Vargas will be the director of safety for these services. Hector has been instrumental in implementing and maintaining safety programs at MV. You can expect Hector to ensure that MV’s local team for these services will comply with the Authority’s policies and procedures.
Hector has been a driving force behind the Authority’s success. His relentless commitment to safety standards and creating a transit system that prioritizes passengers' well-being has made it a safer and more trusted service for all.
For this contract, Hector will work closely with the local team to ensure that all safety and training procedures are within its standards and the Authority’s. He conducts audits of all safety and security-related operations and works with the local team to garner any additional support needed in this critical area.
A certified Smith System Instructor, Hector joined MV in 2007 as a safety manager at MV’s commuter operation in Los Angeles. He began his career in safety management in 1998 when he became a certified behind-the-wheel trainer.
Kenneth McClain, Director of Maintenance
MV’s Director of Maintenance Kenneth McClain, brings 18 years of transit maintenance experience at MV Transportation. An expert in fleet and mobile technology maintenance, Kenneth has extensive experience managing several types of fleets. A consistent track record of maintenance excellence and strong workshop ethics marks his career. He works closely with OEMs for issues related to warranty repairs and, retrofits and rework campaigns.
As director of maintenance, Kenneth will frequently visit the City’s maintenance shop. He will conduct training, perform audits, and confirm that all fleet and equipment assets are well maintained. He will also work with MV’s Senior Vice President of Fleet and Facilities, Jim Schultzman, if additional resources and support are required.
Kenneth joined MV in 2003 and has served in multiple positions, including maintenance manager, assistant maintenance manager, special projects manager, and collision repair mechanic. Before his current role, Kenneth was the maintenance manager for MV’s Carson City operations.
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Heidi Heath, Director of Labor Relations
Heidi will serve as your director of labor relations, with 25 years of hands-on experience in public transportation. Her expertise lies in identifying trends and driving change within the organization.
Throughout her career, Heidi has implemented effective strategies contributing to the success of MV.
As the labor relations director for these operations, Heidi will counsel managers and MV leadership on union and labor matters. She will be crucial in resolving grievances and advising on disciplinary protocols.
PVPTA can rely on Heidi’s knowledge to proactively work with the Teamsters Union Local 572 to establish positive relations.
Heidi joined MV in 2001 and has successfully served in various roles and managed several contracts for the company. In the new term, Heidi will advise and counsel the local team regarding interpreting and administrating collective bargaining agreements.
Elizabeth (Liz) Stayner, Senior Transit Planner
As the Senior Transit Planning Manager, Elizabeth Stayner serves as MV’s in-house expert for routing, schedules, and runcutting for our most complex operations. She has extensive planning experience, which she utilizes to create operator deployment schedules tailored to our client’s unique operational needs.
During her 11-year tenure with MV, Elizabeth has gained firsthand experience in transit operations in positions that include dispatcher, operations manager, and special projects manager. From 2011 to 2013, she oversaw the daily operations of 72 operators and six dispatchers as MV’s operations manager at our Vallejo, CA operation. Here, she created runcuts and operator and dispatch schedules and served as a liaison between union agents, the client, and MV.
Elizabeth brings a strong background in management, customer service, training, financial management, and community outreach.
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Local Organization Structure
Dedicated
Shared
Staffing Plan
MV anticipates the following staffing plan for these services:
Position Number
Vehicle Operators 9 FT
General Manager 1 FT**
Operations/Project Manager 1 FT – 100% Dedicated
Safety and Training Manager 1 FT*
Maintenance Manager 1 FT*
Dispatchers 1 FT**
Road Supervisors 1 FT*
A-level Mechanic 1 FT*
Vehicle Service Worker 1 FT*
Payroll Clerk 1 FT*
*This position is a shared position with other MV projects. Only a portion of their cost is being charged to this project.
** This position is being offered at no cost to the City and provides support to the project as needed.
General Manager
Steve Allan
Safety and Training
Manager
Ruben Nunez
Operations/Project
Manager
Kay Lea
Dispatcher
(1 FT)
Vehicle Operators
(9 FT)
Road Supervisor
(1 FT)
Maintenance
Manager
Martin Camargo
A-Level Mechanic
(1 FT)
Utility Service
Worker
(1 FT)
Data Analyst
Lupe Flores
Payroll Clerk
(1FT)
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7. Personnel Support
Number of personnel supporting contract and list of certifications/qualifications held by specific job classifications and any existing labor contract provisions that may restrict CONTRACTOR performance and/or CONTRACTOR compliance.
Our corporate support structure is described above. We have no existing labor contract provisions that may restrict our performance or compliance with the contract.
8. Management Personnel and Job Description
Proposal shall describe all management personnel and their associated tasks necessary for the project including: schedule adherence checks, complaint investigation and response, report writing, and training. In addition, the plan should include a list of all positions necessary to meet those requirements.
We have provided the following information in the following sections of this proposal:
• Schedule Adherence Checks may be found in our operating plan in Section C.5 of this proposal.
• Complaint Investigation and Response may be found in Section C.4.b of this proposal. • Report Writing may be found in Section C.4 of this proposal. • Training programs are discussed in Sections C.10, C.18, and C.20 of this proposal. 528
REFERENCES
529
67| Page
EXHIBIT D
REFERENCES
Proposers shall furnish a minimum of three (3) references of customers for which they have been the Principal or are currently the Principal for work of a similar nature to the requirements outlined in this RFP.
Company name:
Address:
Phone number and Email:
Contact Person:
Detailed description of work
and term of contract:
Company name:
Address:
Phone number and Email:
Contact Person:
Detailed description of work
and term of contract:
Company name:
Address:
Phone number and Email:
Contact Person:
Detailed description of work
and term of contract:
530
H. BUDGET COST PROPOSAL AND FINANCIAL
STATEMENT
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
H. BUDGET COST PROPOSAL
AND FINANCIAL STATEMENT
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H. Budget Cost Proposal and Financial Statement
Proposers shall submit a cost breakdown and invoicing rates for the first year and for each subsequent year of the five-year term. The financial statement and related documents must set forth the financial status of that entity, subsidiary, division, subdivision, or unit which will actually perform the services described in the RFP. If the proposer is a partnership or joint venture, individual financial statements must be submitted for each general partner or joint venture participant thereof. It is acceptable to provide a financial statement for the last fiscal year for the parent corporation, as long as a complete current financial report for the operating entity that will perform the service is also included.
Please find MV’s cost proposal following this section.
1. Cost Effectiveness
MV has included a pricing narrative justifying costs and their efficiency in the cost proposal.
2. Financial Resources and Stability
Financial Viability
MV is a privately held firm, and as such its financial statements are confidential and proprietary trade secret information.
Accordingly, MV’s confidential audited financial statements for 2019-2022 are submitted in a separate confidential file along with the original proposal. Our financial position is solid, and the company has the financial resources and wherewithal to meet its financial obligations. For more information regarding the financial viability of MV, please contact Chief Financial Officer Erin Niewinski at (972) 391-4600.
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Credit References
Below, we have provided a list of our credit references.
Company Name Contact Information
FleetPride
Attn: Rick Turner
600 E Las Colinas Blvd., Suite 400
Irving, TX 75039-5647
Phone: (678) 414-2155
Email: [email protected]
Account # 752190-069
W.W. Grainger
Corp.
Credit Reference Inquiries
Office Headquarters
100 Grainger Pkwy.
Lake Forest, IL 60045
Phone: (847) 647-2060
Account # 825542871
Please note this vendor only responds to credit inquiries via phone Packer Norris Parts
Attn: Debbie Morelock
8800 Citation Road
Essex, MD 21221
Phone: (443) 286-5746
Email: [email protected]
Valvoline LLC
Attn: Credit Team
100 Valvoline Way
Lexington, KY 40509
Fax: (866) 379-9943
Email: [email protected]
Projects and Litigation
As a national transportation management firm with numerous contracts and employees, MV is involved in auto/general liability, workers’ compensation, and employment-related claims and litigation in the normal course of business. Company teams in legal and risk 533
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management work continuously to handle these matters, none of which are of a size or scope to impact this contract. The Company maintains insurance coverage with deductibles and limits that the Company believes are appropriate.
There is presently no litigation against the Company, which is not subject to insurance coverage or which MV believes would threaten the financial stability of the Company or its ability to perform any of its contractual obligations. The details of current and pending litigation are confidential; if the City requires more information on claims and litigation for the purpose of evaluating MV, please contact Vice President of Risk and Claims Management, Diane Meyers at (972) 391-4631.
3. Liens and Encumbrances
There are no liens or encumbrances upon MV Transportation that could affect a contract with the City of Lynwood.
534
I. CERTIFICATION OF NON -COLLUSION
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
I. CERTIFICATION OF NON-
COLLUSION
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I. Certification of Non-Collusion
The Certification of Non-Collusion (Exhibit E) must be signed and appended to the Proposer's documentation.
Please find the Exhibit E as an attachment to this section. 536
CERTIFICATION OF
NON-COLLUSION
(EXHIBIT E)
537
538
539
J. RESUMES OF KEY MANAGEMENT
PERSONNEL
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
J. RESUMES OF KEY
MANAGEMENT PERSONNEL
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J. Resumes of Key Management Personnel
Proposers should consider naming key personnel particularly that of the daily manager to include resumes for any of the Proposer's staff, who might be committed to spending time on the services proposed.
1. Management Personnel and Experience
Description of Management personnel, their background/experience, assigned tasks to contract, and responsibility.
Please see resumes of MV’s management personnel as an attachment to this section.
Stephen (Steve) Allan, General Manager
Steve Allan is MV’s proposed project manager for the Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood. Stephen offers over 36 years of experience as a transportation professional with extensive experience in labor negotiations. He is a start-up and
implementation expert with a deep service knowledge of the Los Angeles area.
Steve’s influence on the City’s transit service has been transformative. His meticulous planning, effective resource allocation, and adept management have led to on-time project completion, cost savings, and elevated service quality, resulting in an overall enhancement of the transit operation that benefits the City and passengers.
Stephen will provide support to the project as needed and will be accessible to the City 24 hours per day.
Steve currently serves as the project manager for MV, where he oversees multiple transportation contracts at MV’s Long Beach division. Steve is an employee-focused leader who mentors staff at MV’s Downey location and monitors staff performance. He works with operations staff to ensure all safety standards are met and with the maintenance manager to ensure the vehicles are maintained to client standards. Steve manages MV’s union relationship with Teamsters Local 952 and addresses all union grievances. He has also negotiated the Company’s current Collective Bargaining Agreement with the Teamsters Local 848. He serves as a member of MV’s Location Safety Committee and communicates with clients regularly.
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Before Steve’s time at MV, he served as the general manager for Super Shuttle, where he managed operations for the airport shuttle service and the Disney Cast Shuttle Program. He worked with airport landslide and curb operations and oversaw accounting functions, including payroll AP/AR and subcontractor billings. Steve addressed human resource issues, mentored staff, and assisted every department with daily operations. Additionally, Steve oversaw budget and revenue to ensure all expenses were consistent with the plan and the revenue goal was met or exceeded.
From 1994 to 1998, Steve served as the president/ franchise owner of Super Shuttle. His responsibilities included overseeing the daily operations of a 100-vehicle service, including airport vans and contract buses. He oversaw a service revenue of more than $13 million and directed all facets of the operation, including accounting maintenance and administrative functions. He managed a staff of 300 employees, including operators, reservations, dispatchers, mechanics, and administrative staff.
Steve has a Bachelor of Arts in Business Administration from the California State University Fullerton and was part of the board of directors on the Orange County Tourism Council from 1997 to 2008 and was on the board of directors for Super Shuttle International, Inc. from 1998 to 2003.
Kay Lea, Operations/Project Manager
MV’s proposed Operations Manager, Kay Lea, brings over 30 years of transit management experience in the greater Los Angeles area.
Kay holds a Transportation Safety Institute certificate from the USDOT, among other credentials. She provides team coaching, leadership, and mentorship to staff. She understands the value of creating and maintaining a productive work environment and its positive impact on achieving high-quality customer service.
Kay will devote 100 percent of her time to the City’s services and will be accessible to the City 24 hours per day.
Kay currently serves as the operations manager for MV at Long Beach. She oversees the daily operations of multiple services comprising Access Services, Lynwood Shuttle, and Willowbrook DAR to ensure alignment with contract requirements. She provides counseling and employee development, including disciplinary action and accurate documentation. Kay motivates, coaches, and counsels employees in support of high-quality customer service. She oversees and reviews data entries to ensure accurate and timely processing of client and company invoices. Kay oversees and reviews data entries to ensure accurate and timely processing of client/company invoices. She also provides training as needed, gathers data for reporting, participates in finance meetings to ensure budget adherence, and reviews analysis to recommend service enhancements.
From 2012 to 2016, Kay served as an operations manager for MV in Irvine. She oversaw the daily operation of 17 vehicles and over 20 employees. She was responsible for system 542
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performance in all functions, including operations, maintenance, dispatch, quality assurance, and safety. Kay was the company liaison to passengers, City, and community members and met all performance standards.
Kay joined MV in 2001 as a field supervisor in our Los Angeles/Long Beach location, where she conducted field evaluations and on-street service and safety monitoring for fixed route and paratransit operations. She completed training and received several certificates, including a Graduate of the University of the Pacific/Eberhardt School of Business with a Transit/Paratransit Management Certificate, a Graduate of the Transportation Safety Institute as a Certified Trainer, and holds a Dispatcher Certification from ACCESS Services in Los Angeles.
Lupe Flores, Data Analyst
Lupe Flores is MV's proposed data analyst for the Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood. and has over 20 years of experience in the transportation industry. Lupe uses her field and call center work expertise to support her position as assistant project manager.
Lupe has played a crucial role in the Authority’s service success. Her dedication to detail, support in coordinating various project aspects, and proactive problem-solving significantly contribute to the efficiency and smooth execution of MV and the Authority’s initiatives, leading to improved service delivery and customer satisfaction.
Lupe will devote 15 percent of her time to the City’s service and will be accessible to the City 24 hours a day.
Currently, Lupe serves as the assistant project manager for MV Transportation, where she assists the project manager with multiple contracts adhering to each specific performance standard requirement. Lupe oversees 95 on-site employees and 50 additional employees in three satellite divisions. She manages all financial reporting and analysis for multiple contracts and assists the City of Lynwood's Lynwood Breeze services with contract reporting.
She assists the operations manager with NTD reporting for all contracts and resolves customer complaints as needed. Lupe coordinates all staff scheduling and collaborates daily with the maintenance manager to assess vehicle expenses and concerns. She processes, approves, and finalizes payroll for five divisions and reviews revenue and monthly client reporting.
From 2005 to 2009, Lupe worked as the administration manager for MV, managing payroll for over 140 employees. She prepared daily and monthly DASH reporting, assisted with all staff's HR responsibilities, and assisted the operations manager as needed. Before Lupe worked as the administration manager, Lupe served as the general manager for MV from 2005 to 2006. Here, she maintained satisfaction with service quality for the Access Service Inc. (ASI) paratransit services and managed its overall operation. 543
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From 2004 to 2005, she worked as the assistant general manager for MV, where she assisted the general manager with all aspects of the ASI paratransit service and oversaw 225 staff personnel and operators. She also ensured ongoing daily operations and created and consolidated various client reports.
Lupe joined MV in 2002, serving as the call center manager. Here, she managed all aspects of the call center with over 25 employees and provided DDS dispatcher support as needed. She also supervised, supported, and assisted the dispatch department, including backup staff coverage. She assisted management with overall daily operations and was responsible for customer commendations and complaint resolution.
Martin Camargo, Maintenance Manager
Martin Camargo is MV’s proposed maintenance manager for these services. Martin has worked as MV’s maintenance manager in Long Beach, California, since 2001. A skilled supervisor with an extensive maintenance background, he draws from his 25 years of experience to manage the local team.
Martin’s strategic maintenance planning, diligent oversight, and commitment to ensuring the reliability of the Authority’s fleet have minimized downtime and upheld the safety and quality standards of MV and the Authority, resulting in a more dependable and customer- focused service.
Martin will devote 10 percent of his time to the City’s service and will be accessible to the City 24 hours a day.
In addition to the projects operated from this location, he is MV’s maintenance manager at West Covina. For this project, he will supervise the lead mechanic and visit the location several times weekly to review paperwork and the success of the overall maintenance program. When Martin arrives at the maintenance shop each morning, he reviews all preventive maintenance schedules and work orders and orders parts if necessary. The evening maintenance team provides him with written communication regarding requirements for the shop for the following day, and he ensures that mechanics and vehicle service workers have the items needed to care for each service’s fleet properly. He handles all warranty issues using the Trapeze Enterprise Asset Management software and runs client reports. Martin works closely with his team, and in addition to online training provided through MV, he looks for opportunities throughout the workday to use as times for training. He also ensures that his team fully understands their tasks and is prepared to fulfill their respective duties by completing spot checks of service throughout the day. During his tenure, Martin and his team have also transitioned into a primarily CNG maintenance environment. MV’s team of mechanics has completed CNG- specific training.
Martin started his maintenance career in 1990 as a mechanic for Laidlaw Transit Services in Los Angeles and moved into the lead mechanic position for four years. Martin is ASE 544
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Certified in Preventive Maintenance Inspections, Brakes, and Heating/AC and is certified as an MCS Qualified DOT Brake Inspector. He has completed South Coast Air Quality Management District Training in refrigerant recovery and International Mobile Air Conditioning Training.
Ruben Nunez, Safety and Training Manager
MV proposes Ruben Nunez as safety and training manager for these services. Ruben has been with MV since 2016 and brings comprehensive expertise to the County, having previously held transit roles as a former operator, trainer, and dispatcher.
Ruben’s unwavering commitment to safety protocols,
comprehensive training programs, and continuous improvement initiatives have not only reduced accidents and incidents but have instilled a culture of safety among staff, resulting in a more secure and reliable transit system that passengers trust.
Ruben will devote15 percent of his time to the City’s service and will be accessible to the City 24 hours a day.
Ruben currently serves as MV's safety and training manager in Long Beach, California, where he focuses on maintaining the transit service’s safety standards. Ruben is responsible for several tasks, including recruiting and application processing, new hire interviews and onboarding, operator training and evaluations, and conducting safety campaigns. Ruben will leverage his experience for the Authority by administrating and maintaining all core safety practices.
Before his safety and training management role, Ruben served as an MV trainer and technology data manager with expertise in DriveCam oversight. He provided support for safety operations through operator training and/or retraining, as well as in the development of methodologies to deter risky behaviors. Ruben also made sure that Behind-the-Wheel (BTW) training and other road supervisor certifications remained in compliance with MV's safety standards and is himself Transportation Safety Institute (TSI) certified.
545
K. EXCEPTIONS AND DEVIATIONS
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
K. EXCEPTIONS AND
DEVIATIONS
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K. Exceptions and Deviations
All requests for exceptions or deviations as a result of this RFP shall be clearly identifiable by a separate section of the Proposer’s submitted Proposal for review by the City of Lynwood. It shall be the right of the City of Lynwood to accept or reject any portion of the submitted requests.
Please see MV’s Items for Discussion as an attachment to this section. 547
ITEMS FOR DISCUSSION
548
Requests for Exceptions
MV respectfully requests discussion of the following recommendations at the appropriate time during the procurement process. 1 Page
No.
RFP/Contract
Section Number
Provision/Exception-Nonconformance and/or Substitute Language RFP/Contract Requirement Proposed Language Explanation 141 Addendum 8
Minimum Scope
and Limit of
Insurance
If the Contractor maintains
broader coverage and/or higher
limits than the minimums shown
above, the Entity requires and
shall be entitled to the broader
coverage and/ or the higher limits
maintained by the Contractor.
Any available insurance proceeds
in excess of the specified
minimum limits of insurance and
coverage shall be available to the
Entity.
We respectfully request the Entity
(the City) to strike the following
language from the section, “Any
available insurance proceeds in
excess of the specified
minimum limits of insurance and
coverage shall be available to the
Entity.”
This terminology is applicable
to property coverage, not
casualty. The first sentence
works to require full limits
available to the Entity.
141 Addendum 8
Additional
Insured Status
The Entity, its officers, officials,
employees, and volunteers are to
be covered as additional
insureds on the CGL and SAM
policy with respect to liability
arising out of work or operations
performed by or on behalf of the
Contractor including materials,
parts, or equipment furnished
in connection with such work or
operations. General liability
coverage can be provided in the
form of an endorsement to the
Contractor's insurance (at least as
broad as ISO Form CG 20 10
Additional Insured Status
The Entity, its officers, officials,
employees, and volunteers are to be
covered as additional
insureds on the CGL and SAM policy
with respect to liability arising out of
work or operations performed by or
on behalf of the Contractor including
use of equipment furnished in
connection with such work or
operations in performance of this
agreement. General liability
coverage can be provided in the
form of an endorsement to the
We respectfully request the City
to remove “materials and parts”,
as it is not applicable to
operations and provides
clarification on equipment used
in the performance of the
agreement if the city provides
equipment.
549
Requests for Exceptions
MV respectfully requests discussion of the following recommendations at the appropriate time during the procurement process. 2 Page
No.
RFP/Contract
Section Number
Provision/Exception-Nonconformance and/or Substitute Language RFP/Contract Requirement Proposed Language Explanation 11 85 or if not available, through
the addition of both CG 20 10,
CG 20 26, CG 20 33, or CG
20 38; and CG 20 37 if a later
edition is used).
Contractor's insurance (at least as
broad as ISO Form CG 20 10
11 85 or if not available, through the
addition of both CG 20 10, CG 20 26,
CG 20 33, or CG 20 38; and CG 20
37 if a later edition is used).
142 Addendum 8
Umbrella or
Excess Policy
The Contractor may use
Umbrella or Excess Policies to
provide the liability limits as
required in this agreement. This
form of insurance will be
acceptable provided that all of
the Primary, Umbrella or Excess
Policies, and Self-Insured
Retentions (SIRs), shall provide
all of the insurance coverages
herein required, including, but
not limited to, primary and non-
contributory, additional insured,
indemnity, and defense
requirements.
This form of insurance will be
acceptable provided that all of the
Primary, Umbrella or Excess Policies,
and Self-Insured Retentions (SIRs),
shall provide all of the insurance
coverages herein required,
including, but not limited to, primary
and non-contributory, additional
insured, indemnity, and defense
requirements.
We respectfully request the
City/Entity to revise the
placement of SIR’s to match the
proposed language to clarify
that all primary,
umbrella/excess policies and
self-insured retentions shall
provide the coverages
required.
142 Addendum 8
Umbrella or
Excess Policy
NOTE to Agencies: Please. see the
section on the Myth of "Following
Form" Excess Limits Insurance.
Policies in chapter 2 for additional
explanatory infomation on this
very common Excess policy
We respectfully request the
Entity/City to remove the section in
its entirety.
The section appears to be a
note from the broker and
should not be part of the
contracted agreement
language.
550
Requests for Exceptions
MV respectfully requests discussion of the following recommendations at the appropriate time during the procurement process. 3 Page
No.
RFP/Contract
Section Number
Provision/Exception-Nonconformance and/or Substitute Language RFP/Contract Requirement Proposed Language Explanation problem that needs to be verified
and corrected.
142 Addendum 8
Notice of
Cancellation
Each insurance policy required
above shall provide that
coverage shall not be canceled,
except with notice to the Entity
We respectfully request the
Entity/City to revise the section to
state, “Each insurance policy
required above shall provide that
coverage shall not be canceled,
except with notice. The Contractor
shall provide notice of cancellation to
the Entity/City upon receipt of such
notice from its insurers.”
This revision is for clarification
on who will provide notice to
the Entity. Casualty Insurers only
provide notice to the first
named insured.
142 Addendum 8
Self-Insured
Retentions
Self-insured retentions must
be declared to and
approved by the Entity. The
Entity may require the
Contractor to purchase
coverage with a lower
retention or provide proof
of ability to pay losses and
related investigations, claim
administration, and defense
expenses within the
retention. The policy
language shall provide, or
be ,endorsed to provide,
that the self-insured
retention may be satisfied
We request the Entity/City to remove
this section in it’s entirety.
It is customary for large
companies to maintain self-
insured retentions or large
deductible programs. MV’s risk
management team evaluates
the appropriateness of its
retentions and deductibles
annually and retains the right to
make business decisions of this
nature for the company.
551
Requests for Exceptions
MV respectfully requests discussion of the following recommendations at the appropriate time during the procurement process. 4 Page
No.
RFP/Contract
Section Number
Provision/Exception-Nonconformance and/or Substitute Language RFP/Contract Requirement Proposed Language Explanation by either the named insured
or Entity.
142 Addendum 8
Self-Insured
Retentions
The CGL and any policies,
including Excess liability
policies, may not be subject
to a self-insured retention
(SIR) or deductible that
exceeds $25,000
We request the Entity/City to remove
this section in it’s entirety
Liability policies with SIR’s or
deductibles as low as $25K are
not commercially available to
large transportation companies.
Unlike Self-Insured Retentions,
deductibles on liability policies
are secured by the insurance
carrier and have no impact on
the availability of coverage to
3rd parties.
142 Addendum 8
Self-Insured
Retentions
[fill in the amount for your
comfort level for the specific
Contractor and job - it could
be much higher, or in the
case of a very small
Contractor, you might want
it lower] unless approved in
·writing by Entil)·-
We request the Entity/City to remove
this section in it’s entirety
This appears to be a note
providing direction on how to
complete the form. Agency
note’s should not be a part of
contracted agreement
language.
142 Addendum 8
Self-Insured
Retentions
Entity may deduct from any
amounts otherwise due
Contractor to fund the
SIR/deductible.
We respectfully request the
City/Entity to relocate this language
to be addressed under cure for
default.
Failure to fund the SIR or
Deductible should be
addressed under cure for
default
552
Requests for Exceptions
MV respectfully requests discussion of the following recommendations at the appropriate time during the procurement process. 5 Page
No.
RFP/Contract
Section Number
Provision/Exception-Nonconformance and/or Substitute Language RFP/Contract Requirement Proposed Language Explanation 143 Addendum 8
Self-Insured
Retentions
The policy must also
provide that Defense
costs, including the
Allocated Loss Adjustment
Expenses, will satisfy the
SIR. or deductible
We request the Entity/City to remove
this section in it’s entirety.
Defense costs and allocated
loss adjustment expenses that
are outside or in addition to the
limit do not erode the
deductible.
143 Addendum 8
Self-Insured
Retentions
NOTE to Agencies:· If the
SIR is not paid, there is NO
COVERAGE for the Insured
or you as the Additional
Insured or Indemnified
Party. Since there is usually
a requirement in the SIR
provisions on the
Contractors policy that the
Named Insured Contractor
(not the Agency as an
Additional Insured) is the
only party allowed to make
the payment of the SIR in
order to trigger coverage, it
is necessary to include the
Contract provision
requirement above.
We request the Entity/City to remove
this section in it’s entirety.
Internal Agency notes should
not be a part of the contracted
agreement language.
143 Addendum 8
Acceptability of
Insurers
Insurance is to be placed
with insurers authorized to
conduct business in the
We request the language in this
section to be modified as follows,
“Acceptability of Insurers
553
Requests for Exceptions
MV respectfully requests discussion of the following recommendations at the appropriate time during the procurement process. 6 Page
No.
RFP/Contract
Section Number
Provision/Exception-Nonconformance and/or Substitute Language RFP/Contract Requirement Proposed Language Explanation state with a current A.M.’s
Best’s rating of no less than
A:VII, unless otherwise
acceptable to the Entity.
Claims Made Policies (note-
should be applicable only
to professional liability, see
below:)
If any of the required
policies provide claims-
made coverage:
1. The Retroactive Date
must be shown and must be
before the date of the
contract or
the beginning of contract
work
2. Insurance must be
maintained and evidence of
insurance must be provided
for at
least five (5) years after
completion of the contract
of work.
3. If coverage is canceled or
non-renewed, and not
replaced with another
Insurance is to be placed with
insurers authorized to conduct
business in the state with a current
A.M.’s Best’s rating of no less than
A:VII, unless otherwise acceptable to
the Entity.
Claims Made Policies (note- should
be applicable only to professional
liability, see below:)
If any of the required policies provide
claims-made coverage:
1. The Retroactive Date must be
shown and must be before the date
of the contract or
the beginning of contract work
2. Insurance must be maintained and
evidence of insurance must be
provided for at
least five (5) years after completion of
the contract of work. To the extent
coverage is available in the
commercial insurance market.
3. If coverage is canceled or non-
renewed, and not replaced with
another claims-.made policy form
with a Retroactive Date prior to the
contract effective date, the
Contractor must purchase '"extended
554
Requests for Exceptions
MV respectfully requests discussion of the following recommendations at the appropriate time during the procurement process. 7 Page
No.
RFP/Contract
Section Number
Provision/Exception-Nonconformance and/or Substitute Language RFP/Contract Requirement Proposed Language Explanation claims-.made policy form
with a Retroactive Date
prior to the contract
effective date, the
Contractor must purchase
'"extended reporting"
coverage for a minimum of
five (5) years after
completion of work
reporting" coverage for a minimum
of five (5) years after completion of
work to the extent that “extended
reporting” is available for purchase.”
143 Addendum 8
Verification of
Coverage
The Entity reserves the right
to require complete,
certified copies of all
required insurance policies,
including endorsements
required by these
specifications, at any time.
We request the Entity/City to remove
this section.
Insurance policies are
proprietary information.
We do not want our policies to
become subject to the Public
Information Act.
143 Addendum 8
Special Risks or
Circumstances
Entity reserves the right to
modify these requirements,
including limits, based on
the nature of the risk, prior
experience, insurer,
coverage, or other special
circumstances
We respectfully request the
Entity/City to revise the language to
state, “Entity reserves the right to
negotiate modified terms for these
requirements, including limits,
based on the nature of the risk,
prior experience, insurer, coverage,
or other special
Material changes to the
requirements need to be
negotiated and mutually
agreed upon.
143 Addendum 8
Special Risks or
Circumstances
Entity reserves the right to
modify these requirements,
including limits, based on
We request the Entity/City to remove
this section.
This section is addressed in the
verification of coverage section.
555
Requests for Exceptions
MV respectfully requests discussion of the following recommendations at the appropriate time during the procurement process. 8 Page
No.
RFP/Contract
Section Number
Provision/Exception-Nonconformance and/or Substitute Language RFP/Contract Requirement Proposed Language Explanation the nature of the risk, prior
experience, insurer,
coverage, or other special
circumstances.
556
APPENDIX
Management and Operations
of Fixed-Route Municipal
Transit and Shuttle Services
for the City of Lynwood
APPENDIX
557
RFP for Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood, California
MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 138
Appendix
Please see the following items as an attachment to this section. > Letter of Insurance
> Required Forms
> Startup Schedule
> MV’s Employee Handbook
> Vehicle Acceptance Standards
558
LETTER OF INSURANCE
559
January 5, 2024
City of Lynwood
City Manager’s Office
Attn: Ernie Hernandez
11330 Bullis Road
Lynwood, CA 90262
RE: Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood RFP
To Whom This May Concern,
We are the insurance broker for MV Transportation, Inc. and understand that you are asking for confirmation that they will be able to meet the insurance requirements pursuant to GC.18. MV Transportation, Inc has coverages with ACE American Insurance Company who has an A.M. Best rating of A+ XV and is authorized to conduct business in the state of California, noting that they are qualified self- insured for Workers Compensation in the state of California. Please let me know if you have further questions.
Anita Cox
Anita Cox
Unit Leader
[email protected]
913-219-308
560
REQUIRED FORMS
561
7 | Page
PROPOSAL SUBMISSION CHECKLIST
FIXED
-ROUTE MUNICIPAL TRANSIT AND SHUTTLE SERVICE
This
checklist must be completed and returned with the Proposal. Failure to return this checklist may be cause for considering the Proposal non-responsive.
Description Source /
Section
Proposer shall
initial here
1 Proposal (original and four (4) copies) IP.1
2 Letter of Transmittal Exhibit A
3 Licensing, Permits and Taxes : Proposer must demonstrate that they are properly licensed to provide this type of service in the service area at the times and dates specified
IP.11/GC.7
4 Insurance – Statement by Proposer GC.18
5 Price Sheet Exhibit B
6 Indemnification and Hold Harmless Agreement and Waiver of Subrogation and Contribution
Exhibit C
7 References Exhibit D
8 Certification of Non-Collusion Exhibit E
9 Designation of Subcontractors Exhibit F
OPTIONAL ITEMS
10 Requests for exceptions or deviations. IP.1
Company Name:
Name of Proposer initialing document (print):
Email address of Company Contact:
Signature:
Title:
Date:
562
EXHIBIT C
I
NDEMNIFICATION AND HOLD HARMLESS AGREEMENT
AND WAIVER OF SUBROGATION AND CONTRIBUTION
Contract/Agreement/License/Permit No. or description: RFP No. 23-xxx Management and Operations of Fixed-Route Municipal Transit and Shuttle Services for the City of Lynwood Indemnitor(s): __________________________________________________________________________________ (list all names)
To the fullest extent permitted by law, Indemnitor hereby agrees, at its sole cost and expense, to protect, indemnify, and hold harmless the City of Lynwood and its elected officials, officers, attorneys, agents, employees, designated volunteers, successors, and assigns (collectively “Indemnitees”) from and against any and all damages, costs, expenses, liabilities, claims, demands, causes of action, proceedings, expenses, judgments, penalties, liens, and losses of any nature whatsoever, including fees of accountants, attorneys, or other professionals and all costs associated therewith (collectively “Liabilities”), resulting from any wrongful or negligent act, failure to act, error, or omission of Indemnitor or any of its officers, agents, servants, employees, sub contractors, material men, suppliers or their officers, agents, servants or employees, arising or claimed to arise, directly or indirectly, out of, in connection with, resulting from, or related to the above-referenced contract, agreement, license, or permit (the “Agreement”) or the performance or failure to perform any term, provision, covenant, or condition of the Agreement, including this indemnity provision. This indemnity provision is effective regardless of any prior, concurrent, or subsequent passive negligence by Indemnitees and shall operate to fully indemnify Indemnitees against any such negligence. This indemnity provision shall survive the termination of the Agreement and is in addition to any other rights or remedies which Indemnitees may have under the law. Payment is not required as a condition precedent to an Indemnitee’s right to recover under this indemnity provision, and an entry of judgment against the Indemnitor shall be conclusive in favor of the Indemnitee’s right to recover under this indemnity provision. Indemnitor shall pay Indemnitees for any attorneys fees and costs incurred in enforcing this indemnification provision. Notwithstanding the foregoing, nothing in this instrument shall be construed to encompass (a) Indemnitees’ active negligence or willful misconduct to the limited extent that the underlying Agreement is subject to Civil Code § 2782(a), or (b) the contracting public agency’s active negligence to the limited extent that the underlying Agreement is subject to Civil Code § 2782(b). This indemnity is effective without reference to the existence or applicability of any insurance coverages which may have been required under the Agreement or any additional insured endorsements which may extend to Indemnitees.
CITY agrees to promptly inform Indemnitor in writing of any claim that CITY believes to be subject to this Indemnification and Hold Harmless Agreement.
Indemnitor, on behalf of itself and all parties claiming under or through it, hereby waives all rights of subrogation and contribution against the Indemnitees, while acting within the scope of their duties, from all claims, losses and liabilities arising out of or inc ident to activities or operations performed by or on behalf of the Indemnitor regardless of any prior, concurrent, or subsequent non-active negligence by the Indemnitees.
In the event there is more than one person or entity named in the Agreement as an Indemnitor, then all obligations, liabilities, covenants and conditions under this instrument shall be joint and several. “Indemnitor”
Name: N
ame:
(Print) (Print)
B
y: B y:
(Signature) (Signature)
Title: T itle:
Da
te: Da te:
563
66 | Page
EXHIBIT F
D
ESIGNATION OF SUBCONTRACTORS
(required for construction contracts)
To comply with the requirements of the California subletting and Subcontracting Fair Practices Act the Proposer shall submit with the Proposal the names and business addresses of each subcontractor who will perform work under the contract in excess of ½ of 1 percent of the amount of the total Proposal and shall list the portion of the work to be performed by each subcontractor.
A
ttach additional copies of this form if more space is needed.
Name and Address License
Number
DBE
(Yes / No)
Description of
Work/Services
Estimated
Dollar
Amount
Not Applicable - Subcontractors will not be proposed
564
STARTUP SCHEDULE
565
ID Task Name Duration Start Finish
0 Lynwood Start Up Schedule 205.5 days Tue 4/16/24 Thu 11/7/24 1 Key dates 76 days Tue 4/16/24 Mon 7/1/24
2 Award Notification 0 days Tue 4/16/24 Tue 4/16/24
3 Contract Signed 0 days Thu 5/2/24 Thu 5/2/24
4 Transition Begins 0 days Mon 5/6/24 Mon 5/6/24
5 Begin Recruiting 0 days Mon 5/6/24 Mon 5/6/24
6 Begin Training 0 days Mon 5/13/24 Mon 5/13/24
7 Service Starts 0 days Mon 7/1/24 Mon 7/1/24
8 Contract 23.5 days Thu 4/18/24 Fri 5/10/24
15 Transition Planning 13.5 days Mon 5/6/24 Sat 5/18/24 21 Transition Meetings 58 days Mon 5/6/24 Tue 7/2/24
22 Public Meetings and Community Outreach 6.5 days Fri 5/24/24 Wed 5/29/24 25 Weekly Team Transition Meetings 57 days Mon 5/6/24 Mon 7/1/24 34 Weekly meetings with The City 50.5 days Tue 5/7/24 Tue 6/25/24 43 Policy and Procedures 57 days Mon 5/6/24 Mon 7/1/24
Award Notification
Contract Signed
Transition Begins
Begin Recruiting
Begin Training
Service Starts
Contract Contract
Transition PlanningTransition Planning
Transition Meetings
Public Meetings and Community
Policy and Procedures
Apr May Jun Jul Aug Sep Oct Nov
2nd Quarter 3rd Quarter 4th Quart
Task
Split
Milestone
Summary
Project Summary
External Tasks
External Milestone
Inactive Task
Inactive Task
Inactive Milestone
Inactive Summary
Manual Task
Duration-only
Manual Summary Rollup
Manual Summary
Start-only
Finish-only
Progress
Deadline
Draft Transition Schedule
The City of Lynwood - Fixed Route Municipal Transit Shuttle Service