Agenda packet — Madera City Council, May 21, 2025 (part 3 of 6)

RANCHO SANTA FE
TRACT 19-S-06

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 23

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

ELM ESTATES II

PARCEL LDT BOUNDARY,

ASSESSOR'S BOUNDARY

SUBDIVISION LDT NUMBER,

ASSESSMENT NUMBER,

ASSESSOR'S PARCEL NUMBER,

ASSESSOR'S BLOCK NUMBER,

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 24

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

VISTA DEL SIERRA

SUBDIVISION
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
285

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GLADE AVENUE

MARIE DRIVE

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 25C

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

COTTONWOOD III
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
286
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REV. JULY 2010

CITY OF MADERA

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 25D

ASSESSMENT DIAGRAM
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COTTONWOOD ESTATES
PHASE 4

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 26

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

CORDOVA ESTATES
PHASES 1 AND 2
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
288
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 26B

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
289
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CORDOVA ESTATES
PHASE Ill

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 26C

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

SEGOVIA WAY
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CORDOVA ESTATES

PHASE IV

LAGUNA WAY
OUTLOT "A"

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 26D

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

OAKWOOD ESTATES
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
291
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 27

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

VINEYARD WEST I

VIA DE ORO
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 27B

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

VINEYARD WEST II

SUBDIVISION
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
293

RIVERVIEW DRIVE
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ST. TROPEZ DR. EAGLE WAY

OAK STREET

DESERT RANCH WAY

MAPLE STREET

PLUMAS STREET

MAKENNA DRIVE
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ST. TROPEZ DR.
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HOWARD ROAD
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4 ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 28

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

CAPISTRANO XII
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
294
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 28B

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

CAPISTRANO XIII

SUBDIVISION
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
295
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 29

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

CHATEAU AT THE

VINEYARDS

PHASE I
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
296

ALMOND AVELINE
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 29

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

LA SPEZIA II

SUBDIVISION
REV. OCT. 2020
297
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 29

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

LA SPEZIA III

SUBDIVISION
REV. OCT. 2020
298
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 29B

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CHATEAU AT THE

VINEYARDS II

QUADY LANE
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 29C

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

CHATEAU AT THE

VINEYARDS

PHASE III
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
300
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PARCEL LDT BOUNDARY,
--
-- ASSESSOR'S BOUNDARY
1 SUBDIVISION LDT NUMBER,
0 ASSESSMENT NUMBER,
0 ASSESSOR'S PARCEL NUMBER,
@) ASSESSOR'S BLOCK NUMBER,
REV. JULY 2010

CITY OF MADERA

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 29D

ASSESSMENT DIAGRAM

CHATEAU AT THE

VINEYARDS

PHASE IV
301
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18 19
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COURT

MONTEREY STREET
1 2
3 4
5 21
22 23
24 20
19 18
17 16 15
6 7
8 9 10 11
12 13
14 WEST ALMOND AVENUE
AVENUE 13 1/2
1 2
3 4
5 6
7 8
9 10 11
12 13
14 15 18 17 16
19 20
24 23
22 21

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 29E

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

CHATEAU

AT THE VINEYARDS
EAST
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
302
0 0 0
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ASSESSOR'S BOUNDARY

SUBDIVISION LDT NUMBER,

ASSESSMENT NUMBER,

ASSESSOR'S PARCEL NUMBER,

ASSESSOR'S BLOCK NUMBER,

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 30

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

YOSEMITE ESTATES

SANTA BONITA STREET
h :t±j~t±ji
a Bl :s:

SANT.A. BONIT.A. STREET
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LEGEND

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ASSESSOR'S BOUNDARY

SUBDIVISION LDT NUMBER,
0 ASSESSMENT NUMBER,
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PECAN AVENUE

RAYMOND THOMAS STREET

SAUNDERS
AVE.

LEMON AVE.

TANGERINE AVE.

VALENCIA AVENUE
PERKINS AVE.

NAVEL
AVE.

PARKWOOD AVE.

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 31A

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

THE HIGHLANDS AT
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644

RANCHO VALENCIA

PHASE I
304
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 31B (PAGE 4 of 4)

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
SEE PAGE 3

HIGHLANDS AT

RANCHO VALENCIA

PHASE II
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
305
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PARCEL LDT BOUNDARY,

ASSESSOR'S BOUNDARY

SUBDIVISION LDT NUMBER,

ASSESSMENT NUMBER,

ASSESSOR'S PARCEL NUMBER,
@ ASSESSOR'S BLOCK NUMBER,
33 34 35 36 37 38 39 40 41 42 43 44 32
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14 15
654321
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31 33 34 35 3736 38 39 32
4443424140
4443424140
46 45
46 45

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 32 A

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

LA JOLLA ESTATES

NORTH PHASE I
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
306
ELLIS STR££7'
o 10 Io lo o Io Io 1,.-,.[olo™[ 6 [oJ
010 I 010101010} ~o~o :o
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0 0 0 0 0 0 0 0 0 0 0 0 ~/4~ ' LEGEND
0 0 0 0 0 0 0 0 0 0 0 0

PARCEL LDT BOUNDARY,
0 0 0 0 0 0 0 0 0 0 0 0 0 _ _ ASSESSOR'S BOUNDARY
0 1 SUBDIVISION LDT NUMBER,
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0 ASSESSOR'S PARCEL NUMBER, C..llll/EN S7'Rlfllf'

ASSESSOR'S BLOCK NUMBER,
I.A .lrltLA LSTAIES /'H4SE° J
15 ELLIS STREET

LA JOLLA WAY
JADEN
COURT
ZAPATA

SALVADOR WAY

JOSEPHINE COURT JOSEPHINE AVENUE STREET
14 5 6 7 8 9 10 11 12 13 1 2 3 4
32 17
31 30 29 28 27 26 25 24 23 22 21 20 19 18
35 36 37 38 39 40 41 42
34 33
16 43 44 45 46 47
54 55 5756 5958
48 49 50 51 5352
47 76 75 74 73 72 71 70 69 68 67 66 65 64
63 62
61 81 82 83 8584 86 8887 89 90 91 80
79 78 77
60 02 03 04 05 06 07 09 08 10 11 12 13
19 18
17 16
14 15
30 29 28 27 26 25 24 23 22 21 20
4241 43 44 45 34 35 36 37 3938 40
33 32 31
01 92
46 93
47 ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 32B

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

LA JOLLA ESTATES

NORTH PHASE II
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
307
0 10 0
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010
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LEGEND

PARCEL LDT BOUNDARY,
_ _ ASSESSOR'S BOUNDARY

SUBDIVISION LDT NUMBER,
0 ASSESSMENT NUMBER,
0 ASSESSOR'S PARCEL NUMBER,
@ ASSESSOR'S BLOCK NUMBER,

STORM DRAINAGE POND
AVENUE 13

MACADAMIA

HICKORY AVENUE

WAY LYNMARIE

WAY ALEXIS

WAY TEVIN

LANE KIMBERLEY

WAY BARNETT

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 33

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

SOUTH STAR
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644

ESTATES
308
@ I J
61 @ @ @ @ @ @ ® @ @
@ 60 59 58 57 56 55 54 53 52 @ @ @ ® @ @ ® @ @
-
d1ldlillllIDDin

AVENUE NORTH
@7@ @a@ @51@1) @42@ @41@ @s2@ @s1@
@6@ I @9@ @5o@ @43@ @40@ @33@ @so@)
® 5@ I @10@ @49@ @44@ @s9@ @34@ @29@ LEGEND
--
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PARCEL LDT BOUNDARY,

ASSESSOR'S BOUNDARY
@12@ @47@ @46@
--
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TRUMAN DRIVE

MONROE AVENUE

COOLIDGE STREET

MADISON DRIVE

ADAMS AVENUE
POLK

TYLER LANE
PHASE 1
AVE.

HOOVER AVENUE

LACRETA
AVE.

ADANAC
WAY
PHASE 2

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 34

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

KENNEDY ESTATES

PHASE I & II
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
309
J I @) e @ @ 0 @)
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LEGEND

PARCEL LDT BOUNDARY,

ASSESSOR'S BOUNDARY

SUBDIVISION LDT NUMBER,

ASSESSMENT NUMBER,

ASSESSOR'S PARCEL NUMBER,

ASSESSOR'S BLOCK NUMBER,
REV. JULY 2010

CITY OF MADERA

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 34B

ASSESSMENT DIAGRAM
310
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PHASE 3

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 34C

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2010
311
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KENNEDY ESTATES
PHASE 4
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SANTA LUCIA DRIVE

POINT SUR DRIVESAN JUAN DRIVE

MANRESA DRIVE

SEASIDE DRIVE

MARINA DRIVE

ASILOMAR DRIVE

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 35

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

SANTA BARBARA

ESTATES
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
312
I 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 I
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0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 LEGEND
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0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 SUBDIVISION LDT NUMBER, I
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ASSESSMENT DIAGRAM

MADERA LANDSCAPE MAINTENANCE DISTRICT

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
ZONE 36A

CITY OF MADERA
REV. JULY 2010

DOME AVENUE
1 ZONE BOUNDARY

PARCEL LOT BOUNDARY
10 SUBDIVISION LOT NUMER10 ASSESSMENT NUMBER10 ASSESSOR'S PARCEL NUMBER 101 ASSESSOR'S BOOK NUMBER
1 BRIDGE WAY

MONARCH ROAD TRAIL WAY

MARIPOSA STREET

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KNOX STREET
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7373
72 72
7171
70706969
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5454
55 55
56 56
5757
9 10 11 12 13 14 15 16 17
18 3 2 1 56 4 78
19 20
21 22
23 24
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38 4739 46
40 45
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43 92
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82 89
81 8079
42 83 88
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54 85 86
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29 30
31 3233
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66 65 64 63 62 61 60 59 58 57 56 55
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67 68 69 70 71 72 73 74 75 76 77 78
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ASSESSMENT DIAGRAM

MADERA LANDSCAPE MAINTENANCE DISTRICT

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
ZONE 36B

CITY OF MADERA
REV. JULY 2010

DOME AVENUE

PARCEL LOT BOUNDARYZONE BOUNDARY
10 SUBDIVISION LOT NUMER10 ASSESSMENT NUMBER10 ASSESSOR'S PARCEL NUMBER 101 ASSESSOR'S BOOK NUMBER
MARIPOSA STREET9 10
114 113 112 111
1 1
77 7675
747372
71 44
3 3
2 2
1010
99 8877
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10 1716
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ARDILLA DRIVE

LOS CERRITOS WAY

KNOX STREET

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 36C

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

OLIVE ESTATES
REV. JULY 2010
AN 18" X 26" VERSION OF THIS MAP HAS BEEN
RECORDED WITHIN BOOK 4 OF OF MAPS OF
ASSESSMENT DISTRICTS, PAGES 118 THROUGH 183,
ON AUGUST 17, 2007, AS DOC. NO. 2007030644
315
0 @
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LEGEND

PARCEL LDT BOUNDARY,

ASSESSOR'S BOUNDARY

SUBDIVISION LDT NUMBER,

ASSESSMENT NUMBER,

ASSESSOR'S PARCEL NUMBER,

ASSESSOR'S BLOCK NUMBER,

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 37

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2010
316
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1------..
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PEACH 1'REE DRIVE
@ @ @ @ @ @ @ @ @ @ © ® @ ® @ @
100 99 9B 97 96 95 94 9.3 92 91 90 89 88 87 B6 85
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
@ @ @ @ @ @ ® ® ® @ @ ® ® @ ® @
@63@ 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84
@ @ @ @ @ @ @ @ @) @ @ @ @ @ @ @
HAZS~UT
®@®®®®®®®®®®®@@®®®@@@®
62 61 60 59 58 57 56 55 54 53 52 51 50 49 48 47 46 45 44 43 42 41 @@®@@@@@~@@@@@@@@@®@@@
LEGEND
- - - - PARCEL LOT IIOUNOARY
• - - - - • ~E BOUNDARY
SJB0IVISIOI( LOT NUl.lBER
0 -J'
(~O!>
ASSES~ENT NU\IBER
ASSESSOR'S PARCEL ~Uf.lBER
ASSESSOR'S BLOCK Nuf,jeER
§
t
0: 5 [@36@
@.31@
<I=
SCALE~ 1" - 100'
0 50 100 200

ALMOND TREE ESTATES
ASSESSMENT DIAGRAM - PAGE 1 OF 2
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 39

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2010
317
I
S !AU/UM RUAU (KUAU 26 1/L)
--
l I I I I
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LE!.Et:IC

PARCEL LOT BOUNDARY
--- ZONE BOUNDARY
1 SUBDIVISION LOT NUMBER li!St===-
(D ASSESSMENT NUMBER SCALE· NTS

CD ASSESSOR'S PARCEL NUMBER
~!) ASSESSOR'S BLOCK NUMBER CARMEL HOMES
PHASE Ill
318
a:
::E
:::,
i5
VI
~-t----------------------------------±--:----------- GARY LANE -------------------------¾+- ' I_
I
@ @ ® @ @ I @ @ @ @ @ @ @ ~10
31 30 29 28 27 ~1>- 26 25 24 23 22 21 19
00000~1~000000 O ®20
I
,--------------- lREVISO ______ _L___ AVENUE------------------7 ;@ 8 0 I ® 3 0 @350\ I @ @ @ @ @ @ @ @ @ @ @ @ @ I
I 77 76 75 74 73 72 71 70 69 68 67 66 65
@360 I I o o o o o o o o o o o o o
@170 I @40
I
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@370 I I 2s 440 -----+------t @570 1@640
®1601@50
~150 I @60
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1i @430 ! ! @63 0 I 0
1VI 1------+-------1 ! ----+-------. )1;: ,___ __ .___ _ __, 18 ® 14 ® 7 0 1~ I 1.... ~I::, ,1= ·~ @>390 I ,1
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< 1-------1-----1 u 1----------- 1---------1-----1 l::E I"' IZ gi I a:::
~400) I 2 410 @>450 ~I ffi,520 @530 I @600 @610 i ®120 ®90 ,~ J_ ----L----- I I I I
1----------- ------- MILANO LANE ---- 1------------------r----------------7 11 0 @1 0 0 i ASSESSMENT DIAGRAM - PAGE 2 OF 2
I I \.. ,, I
WzEt:il2.
-- PARCEL LOT BOUNDARY
-- ZONE BOUNDARY
1 SUBDl\'ISION LOT NUMBER
(D ASSESSMENT NUMBER
G) ASSESS0R's PARCEL NUMBER
@ ASSESS0R's BLOCK NUMBER

I I L MILANO LANE
------------- ' I ____ I
I • I
I I
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 39

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
! SC!! e 1• • 4P'
T f Y f
SCN..E II FEET
I- _ CITY OF MADERA __

VARBELLA ESTATES

PHASE I
REV. FEBRUARY 2018

ASSESSMENT DIAGRAM

MADERA LANDSCAPE MAINTENANCE DISTRICT

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2010
ZONE 40
LEGEND

PARCEL LOT BOUNDARYZONE BOUNDARYSUBDIVISION LOT NUMBER

ASSESSMENT NUMBERASSESSOR'S PARCEL NUMBERASSESSOR'S BLOCK NUMBER 2 1
3 4
9 8
76 5
10 11
12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
27 28 29 30 31 32 33 34 35 36 37 38 39 40
41 42 43 44 45 46 47 48 49 50 51 52 53 54
55 56
57 58
61 60
59 62 636465
70 67
68 71
70 69
72 73 74 75
76 77
78 2
1 3
4 9
8 76
5 10
11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
27 2829 30 31 32 33 34 3536 37 38 39 40
41 42 43 44 45 46 47 48 49 50 51 52 53 54
55 56
57 58
61 60
59 62 636465
66 67
68 71
70 69
72 7374 75
76 77
78 6
5 7
8 9
1110
45 46 47 48 49 50 51 52 53
6869
66 71
72 75
74 73
76 7778 79
80 81
82 13
12 14
15 16 17 18 19 20 21 22 23 24 25 26 27
34 35 36 37 38 3940 41 42 43 44
54 55
66 67
28 29 30
31 32 33
56 57 58
59 60
61 62
65 64
63 319
------.d~
-----------~ ! /~--.-------- r::.~-.:11~---------7
00 I 00 00 I 7 - ::::::::--------- ---1 i
oo i oo oo i oo oo oo oo ! !
II l----+------1 II ' i I
00 00 00 '----..1-.--L-~---, _,; 1
I ~--+--------t ~-------~.wi)---- ~--i
00 i 00 00 f / \ I
i 1-------f---------; i oo I
00 / 00 00 / 00 000000 !
00 II 00 00 I I ----+----+----+---1 I ' . I ,_ 1
, l---------4--_---I I 00 I
00 I ~I I----~ 00 00 00 /
1------ r1 oo oo oo i
00 ~i 00 00 ~i '---..,L____J_____,__~{/ I
[ 1------+-----, ~----- --Aliit :JU$3/'VN ___
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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 40

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. MARCH 2020

INCLUSION OF RAI APARTMENT COMPLEX
C or

ALMOND AVENUE
I t::d
r---
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3:
1---
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LEGEND I
~-

PARCEL NTS
- -
1 PARCEL LETTER/NUMBER
0 ASSESSMENT NUMBER

CD APN NUMBER,

RAI APARTMENT COMPLEX
320
OUTLOT ~A"
s I 7
3 14
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uN suao1v1 o~D

POND PLACE ESTATES

ASSESSMENT DIAGRAM

MADERA LANDSCAPE MAINTENANCE DISTRICT

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
ZONE 41
i 100 50 0 100 200 300
s::Z. SCALE IN FEET
SCAI E· 1·-1cc·
s3
-
54-
--
. f:#&1;'.

I 55
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LEGEND
25 z~
PARCEL LOT BOUNDARY.

ZONE BOUNDARY.
-.........
zj 1 SUBDIVISION LOT NUMBER.
--
zZ G) ASSESSMENT NUMBER.

CD ASSESSOR'S PARCEL NUMBER.

QTY or MADERA
POND Pl.ACE ESTATES
REV. JULY 2010

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 43A (PAGE 1 OF 4)

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
REV. JULY 2010

ORCHARD POINTE

CITY OF MADERA

PHASE I&II
321
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 43A (PAGE 2 OF 4)

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

ORCHARD POINTE
REV. JULY 2010

PHASE I&II
322
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 43A (PAGE 3 OF 4)

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2010

ORCHARD POINTE

PHASE I&II
323
9 03 135~@~®@
137 t.:'\ 138 135 134 1133 1132 131 130 ®i ~®®@@@®@
® KIWI STREET """"""'
~a,
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129 i ®~ ® @ w ffl I @ @ @ @ @
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e eeeeeew
LEGEND

PARCEL LDT BOUNDARY,
_ _ ASSESSOR'S BOUNDARY
1 SUBDIVISION LDT NUMBER,
0 ASSESSMENT NUMBER,
0 ASSESSOR'S PARCEL NUMBER,
@ ASSESSOR'S BLOCK NUMBER,

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 43A (PAGE 4 OF 4)

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA

ORCHARD POINTE
REV. JULY 2010

PHASE I&II
324
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ASSESSMENT DIAGRAM

MADERA LANDSCAPE MAINTENANCE DISTRICT

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
ZONE 43C (PAGE 1 OF 3)

CITY OF MADERA
REV. JULY 2010
1 ZONE BOUNDARYPARCEL LOT BOUNDARY
10 SUBDIVISION LOT NUMER10 ASSESSMENT NUMBER10 ASSESSOR'S PARCEL NUMBER 101 ASSESSOR'S BOOK NUMBER
1 MIRA LOMA
WAY

SAN GABRIEL DRIVE

LA QUINTA WAY

PASEO DEL MAR PARKWAY

LINDA MESA DRIVE

VERDE MESA WAY
2 2
33 4
4 5
5 66 7
7 88
99 1010
118
118
121121
117
117
122
122
123123
124
124
148148
175
175
149
149
174
174
150
150
173
173
151
151
172
172
178178
205
205
179
179
204
204
180180
203203
181181
202202
177
177
206
206
147
147
176
176
119119
120120
78 78
7777
76 76
7575
74 74
73 73 72
72 71
71 70
70 67
67 68
68 69
69 NTS
11 3 2 1 1
1 1
1 1
10 10
10 4
56 7
8 22
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22 21
2019
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50 30 57
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25 48 32 55
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ASSESSMENT DIAGRAM

MADERA LANDSCAPE MAINTENANCE DISTRICT

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
ZONE 43C (PAGE 2 OF 3)

CITY OF MADERA
REV. JULY 2010

ZONE BOUNDARYPARCEL LOT BOUNDARY
10 SUBDIVISION LOT NUMER10 ASSESSMENT NUMBER10 ASSESSOR'S PARCEL NUMBER 101 ASSESSOR'S BOOK NUMBER

LA QUINTA WAY

PASEO DEL MAR PARKWAY

LINDA MESA DRIVE

DEL LAGO
LANE

KNOX STREET

RANCHO MIRAGE ROAD
4848
49 49
50 50
5656
5555
5454
53 53
52 52
51 51
5757
58 58
59 59
60 60
6161
6262

HACIENDA WAY
192192
193193
194
194
189189
190190
191191
186186
187
187
188188
195195
196
196
197197
162
162
163163
164
164
159159
160160
161161
156
156
157
157
158158
165165
166166167167
134
134
133
133
132132
131131
130130
129
129
NTS
6363
64 64
6666
6565
198198
199
199
200
200
201201
185
185
184
184
183183
182
182
155155
168
168
154
154
169
169
153
153
170170
152152
171
171
128
128
127127
126126
125
125 09
10 11
12 13
14 27
28 29
30 31
32 4645
44 43
42 41
34 35
36 37
38 39
5352
51 50
49 48
16 15
14 1312
11 4715
16 17
18 19 20 21 01 02 03 04 05 06
33 34
35 36
40 39
38 37
40 41
42 43
46 45
44 10
09 08
07 326
D D D
0 0 0
0 0
D
0 D D
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ASSESSMENT DIAGRAM

MADERA LANDSCAPE MAINTENANCE DISTRICT

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
ZONE 43C (PAGE 3 OF 3)

CITY OF MADERA
REV. JULY 2010

ZONE BOUNDARYPARCEL LOT BOUNDARY
10 SUBDIVISION LOT NUMER10 ASSESSMENT NUMBER10 ASSESSOR'S PARCEL NUMBER 101 ASSESSOR'S BOOK NUMBER

RANCHO MIRAGE ROAD

KNOX STREET ORTEGA DRIVE

RANCHO SANTE FE DRIVE

LOMA LINDA LANE

LOMA LINDA
COURT

CORONA DRIVE LA COSTA COURT

VERDE MESA WAY
1818
19 19
20 20
21 21
2222
23 23
2424
2525
26 26
2727
28 28
2929
3030
3131
3232
3333
3434 35
35 3636
37 37
38 38
43 43
42 42
4141
4040
39 39
139139140140
141
141
142142
143143
144144
145
145
146146
97 97
98 98
9999
100
100
101
101
102102
103103
104104
79 79
8080
8181
8282
83 83
84 84
8585
86868787
88 88
8989
90 90
9191
92 92
93 93
94 94
959596
96 NTS 17
17 1616
15 15
1414
13 13
1212
11 11
4444
45 45
46 46
4747
138138
137137
136
136
135
135
105105
106
106
107107
108108
109
109
110110
116
116
115115
114114
113
113
112
112
111
111
08 09 10 11
13 12
14 15
16 17
18 45 62
46 61
47 60
48 59
49 58
50 57
51 56
52 72 88
71 70
89 90
69 91
68 9267 93
66 94
65 95
64 96
82 81 80 79 78 77 76 75 74 73
86 87
44 43
42 41
40 39
3837
36 3534
32 33 3130
19 20
21 22 23 24 25 26 27 28 29
53 55
54 63 97
327
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ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 43D

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

ALMOND VILLAGE

ESTATES

CITY OF MADERA
REV. JULY 2009
328
ol
,.:
1-.. I ! !i! !
; IIii 9
I- "' z
II 9 a. I .J iii
I-"" l:l tl A
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------
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-----
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111
20 20
20 2
2 2
3 3
3 4 4
4 5
5 5
6 6
6 7
7 7
8 8
8 9
9 9
10 10 10 11 11 11
12 12 12
13 13 13
14 14 14
15 15 15
16 16 16
17 17 17
18 18 18
19 19 19
EAST OLIVE AVE (AVENUE 14) WALLACE AVENUE

ASSESSMENT DIAGRAM
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 43E

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2010

TAYLOR ESTATES
329
0 0
0 0
0 0 0 0
--
0 0 I I 0 0
I
0 0 fa
I
0 0 0 0 I LEGEND
I I

PARCEL LDT BOUNDARY,
0 0 I 0 0
-
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1 SUBDIVISION LDT NUMBER,
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0 o l LO ol @) ASSESSOR'S BLOCK NUMBER,
0 0 0
DON MIGUEL ST.

SOUTH D ST.

SOUTH C ST.

E. OLIVE AVE.
14TH ST.
202
REV. FEB. 2019

CITY OF MADERA

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 44

ASSESSMENT DIAGRAM

SIERRA VISTA

ESTATES
330
~7 w.EliD.

PARCEL LOT BOUNDARY
-- ZONE BOUNDARY
® 1 SUBDIIIISION LOT NUMBER
2 I CD ASSESSMENT NUMBER @
0 ASSESSOR'S PARCEL NUMBER @ @ I <ill> ASSESSOR'S BLOCK NUMBER 3 3
16 @
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17 @
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I ) I /

ASSESSMENT DIAGRAM

MADERA LANDSCAPE MAINTENANCE DISTRICT

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2010
ZONE 45A
331
\
\
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----- PARCEL I.OT BOUNDARY
- - - - ZONE BOUNDARY
0 1
0 ASSESSMENT NUMBER
SUIIDII/ISIDN I.OT NUMBER
ASSESS0R's PARCEL NUMBER
@
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"r:;,,;;::-r--::::--,r-:::::--.---:::::---r-::::--ir-:::::--.---:::::---r-::::--1f--:::::--.---::::::--r-=--r-:::::---r-::::--r-=--r-:::::---r-:::::--r-~ .0 @) @) @) ® ® ® ® ® ® ® ® ® ® ® ® ® 87t;j\
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SIENNA ESTATES
PHASE 1 & 2
332
• • •
SOUTH GRANADA DRIVE : 1 (ROAD 25)
7 -@- @ @-@ @ @@ @ @ @- i- @-@ @-@ @-@- @ @ -~- 94. I
N 94 ?,- I @ 77 78 79 80 81 82 83 84 85 I 86 87 88 89 90 91 92 93 I 1---- @Ji : I 75 4 @ 46 @ @ 49 @ @) @ I @ @ 1w@ 95
'@ @ , ·- ·- ·- ·- ·- ·--·_2:0rHl __ __ __ 5_8-8- •-~--- ·--·- ·- DR?~ ·- ·- ·--·- ·- ·- Ji /W I 7 4 . ~-----r--=----- • ~-----r---==-----.. = . ~-----r-----.. I 96 I @ I~@ @ I @ • I @ I @ 0 I
I@ 73 I~ 66@ 65@) I 5 I 4 41@ I 30@ 29@ j @ 97 (S
40 I I w I iR1\ ~I I ,hd\
I RR\ • "'C7' 6 't0 64 w 21 55 2: a::: e 31 66 28 w \:9 98 w 'a I @ ~I ~I ol 15 I~ 1----(5
:::J I 7 2 fw. I .....,_____-~---~__. 0 I ~---->---<-+------"---"- - ' ,-_.-~-+----=..:-<~ I ~---"'--"'--h-~--'-'-l ' tQ ® · 63M · @ 56 I w @ 32 27 I @ 99 I TOSCHI DRIVE I I ~---=--1------"----"' - ~ I J--,....,.--=+------=-z--l ~I '1_1; I - -ti - - - - 7 @ 5 62 M 1- I @ 57 f!: I I @ 33 26 I o 10Dtf?l 5 I I I ~--=+---~ _. I 1--=--~+----=-z--l wl '8 I
IG) 1 i 36 7 s1a ~i @58 ~i §Ej @34 25 ii ©101Q 11 CD •1 ~-~-1----~----1 • 1 8: 1---~-1-----4 r2 ·1 12 w '29 0 ---=----1 I--,=---=-+----"-"--"<( I O I G I@ 2 j @ 71 @60A I @59 I I @ 35~ 6 24 c.;\ j @ 102@1
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<( ' CL '----lc:!5Y~--~ '---=----'---~ . I '--____,_--"--'-__ _/ ~--~-~ I I I@ L ·- ·- ·- ·- ·- ·- ·- ·- ·1- . _ · _ · _ · _ ·_ · _ • _ : _1_ . _ __ __ __ __ __ __ __ 1._ . _ __ __ __ . _ __ __ _ _J I I 3 @ BERRY • DRIVE I
I ® ® (J) ® ® ® @ @ @ @ ® ® o ® ® @ @ ___ J
tti I © 5 6 7 8 9 10 11 14 15 16 17 18 19 20 21 22 23 f I ~---:_@ _§ -~ !_!! -~ -® -~ - - -~ '.!J -~ P -® - ~ "'~- ____ LJ

ASSESSMENT DIAGRAM

MADERA LANDSCAPE MAINTENANCE DISTRICT

CAPISTRANO XVII

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA
ZONE 46
==f-Z PARCEL LOT BOUNOARY.
---- ZONE BOUNDARY.

SUBDIVISION LOT NUMBER.
(D ASSESSMENT NUMBER.
(j) ASSESSOR'S PARCEL NUMBER CITY OF MADERA
@j) ASSESSOR'S BLOCK NO. CAPISTRANO XVII
REV. AUGUST 2015
333
I
I (D ® @ © ® ®
I 1 2 3 4 5 6
© @ @ @ @ @ ,,.,...\
0 PERCY STREET
@
23 1--- ®
@ @ ® 14@ @ @ ® @
SCA! f• t• • 50'
"@ i i !I: i~a If
24 25 13 12 11 10 SCN..£ IN nr:T
@ @ V) 15 @ @ @ ® r7
15@ r7
-l i-- .LEGEND.
@ @ @ @ @ ®16 -- PARCE. LOT BOUNDARY.
22 21 20 19 18 < @ - ZONE BOUNDMY,
@ @ @ @ @ @ 1 SUBDIVISION LOT NUMBER,
17~ (j) ASSESSMENT NUMBER,
(l) ASSESSOR'S PARCEL NUMBER
@) A55ESSOR'5 BLOCK NO,

ELM AVENUE
II l I

SUGAR PINE VILLAGE

ASSESSMENT DIAGRAM CITY CF MADERA

MADERA LANDSCAPE MAINTENANCE DIBTRICT
CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA. SUGAR PINE "1LLAGE ZONE 50
JANUARY 2.008
1 2 3
4 10
11 12
5 6 7 8 9

OUTLOT B

OUTLOT A

OUTLOT C

CENTRAL AVENUE
NORTH "C" STREET
NORTH "A" STREET
NORTH "B" STREET

FRESNO RIVER
City of Madera

RIVERWALK DRIVE

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. APR. 2019
INCLUSION OF RIVERWALK SUBDIVISION NO 17-S-03
334
---~ I I
- - -
v:::-.: -- 1- -1 - ., I n---111---n---1
1-----------'--: LJ - - -LLJ --_U 7-J
~I -==:::i:~ F - - l"'
l_ I
t ____ J I
l
n---177--1 TTI---n
U __ _I_U __ J J_l_l ___ U
LEGEND
PARCEL
- -

PARCEL LETTER/NUMBER
0 ASSESSMENT NUMBER.
t
I
L
NTS

RIVERWALK

SUBDIVISION
NO. 17-S-O3

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. MAY 2019

INCLUSION OF LOVE'S TRAVEL STOP
335
AVENUE 17
~c_.._..!-!!!!--!!!-~-~1 --~-------;.. -==---- r 1,
"- @ 10
v,.() ' ' ;p,f> '
I
@> 3 0
I ff !{ I 0
f/ '~
,
"" @> 4 0 I
~, I
' ' ' -
LEGEND
PARCEL
- -
0 CD

PARCEL LETTER/NUMBER

ASSESSMENT NUMBER

APN NUMBER, LOVE'S

TRAVEL STOP
NTS

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. MAY 2019
INCLUSION OF "THE TINT SHOP", 107 CYPRESS
336
AVENUE
- - - - - -
I- I 2s I
w II
f-- - w
27 I w
@> 2 @
Cl,:'. I- II 261 (/)
(/) f-- -
~I 251 Cl,:'.
<I:

0... 0... •
>- -- - - - -·
u >-
w
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<I:

STREET
<E
LEGEND
---

PARCEL I
-
- NTS

I PARCEL LETTER/NUMBER
0 ASSESSMENT NUMBER

CD APN NUMBER,

THE TINT SHOP

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. MAY 2019

INCLUSION OF MADERA COUNTY HEALTH AND HUMAN SERVICES
337
LJ I
SUNRISE AVENUE AVENUE 14 1/2
,___ ~---------------------7
I I
I I
I @> @ @> @ I
Iw I I w
Q::'. I I I-
(/) I I I Q::'.
w I I N
D
I- I I
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l ~I-------~
--------------
<E
LEGEND
--

PARCEL I
- - NTS
0 ASSESSMENT NUMBER
CD APN NUMBER.

MADERA COUNTY
HEALlH AND HUMAN SER"1CES

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. MAY 2019

INCLUSION OF BOSTON MOTORS
338
--I - - - - - - - - - - --I
I ® 9 @) I
I I
I I Iw
w
I I Cl::'.
15 I 14 13 I 12 11 I 10 I-
(/)
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l.'.J
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>- I I
w
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_J I
<I: I
I
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LI. I I .I.I - - - - - - - - - -

YOSEMITE AVENUE
<E
LEGEND
--

PARCEL I
-
- NTS
0 ASSESSMENT NUMBER
CD APN NUMBER.

BOSTON MOTORS

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. MAY 2019
INCLUSION OF 317 W OLIVE AVENUE - STARBUCKS
339

BETHARD
SQUARE
/'
01/'
,f)(;
('/'
/ \.
- - - - -'

A VENUE
LEGEND
PARCEL
- -
0 ASSESSMENT NUMBER
CD APN NUMBER.

NTS
317 W OLIVE AVE.

STARBUCKS

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. MAY 2019
INCLUSION OF 363 E ALMOND AVENUE - PALEPINO LLC
340
IF - - 91 -
w
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z I I
w @ B@ > <[ I I
<[
I I a:::
w
i::::i
<[ I I >-
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I I ::E
w
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PECAN A VENUE - - - -
<E
LEGEND
--

PARCEL I
-
- NTS
0 ASSESSMENT NUMBER
CD APN NUMBER.
363 E ALMOND AVE.

PALEPINO LLC

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JUNE 2019
INCLUSION OF CROWN TOZER SUBDIVISION 19-S-03
341
w
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z
w
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<I:
w
V)
1--1
O:::'.
z
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V)
117 91
A
/ I ,I, i ! ' .¥. ,I { ' I, ,I ~4 11
118 119 120 121122 12312412s 126121128129130 131 132133134 I ( 27 NEVADA COURT BRISTLECONE DRIVE I
_l 1, 26 2,20 191• (
1++l 1+++H+I +l+l+l,J1
bwwm mmmmmmmmmmmwwmwwwwmwJ-
-11 TOZER STREET
LEGEND

PARCEL LDT BOUNDARY,
- - ASSESSOR'S BOUNDARY
0 ASSESSMENT NUMBER
CD APN NUMBER.

SUBDIVISION PARCEL LETTER/NUMBER SUBDIVISION
19-S-03

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. MAY 2019
INCLUSION OF BURGER KING, 1230 MADERA AVENUE
342
MADERA AVENUE SR 145
- -
.....

T I
I I
I I
w _J I z
<[
...J -
>- I I a:::
<[
L:J I I
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Cl')
Iz
LEGEND
---
PARCEL
-
-
0 ASSESSMENT NUMBER
CD APN NUMBER.
1 PARCEL LETTER/NUMBER BURGER KING
1230 MADERA AVENUE

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JUNE 2019
INCLUSION OF E. ALMOND (MUKKER) MEDICAL OFFICE, APN 012-390-021 343
Ir - - 1
I
@ I -
w I
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z
w I > I <[
<[ l,1
a::: _) w
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<[ - - >-
:::E <[
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:::E
w

PECAN AVENUE
'
LEGEND
---

PARCEL LDT BOUNDARY, I
-
- ASSESSOR'S BOUNDARY NTS
0 ASSESSMENT NUMBER
CD APN NUMBER.
1 SUBDIVISIDN PARCEL LETTER/NUMBER MUKKER
012-390-021
1 2 3 4 5 6 7 8 9
10 15 14 1213 11
16 17
18 19

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JUNE 2019
INCLUSION OF SUBDIVISION 18-S-04, CVI GROUP
344

ADELL STREET
rI - -
I I
I 1---~-------1 I
I I
I 1-----------1 I
I I
- - - - - - - - J -~-I
I
I ----L------L-----L-------1_~1
I

I KENNEDY STREET I
------ I I I
I I
L!; ____________
1--
w
w
Q::'.

I-
(/)
w
:::.::::
<[
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LEGEND
I

PARCEL LDT BOUNDARY,
- - ASSESSOR'S BOUNDARY
0 ASSESSMENT NUMBER
CD APN NUMBER.

SUBDIVISION PARCEL LETTER/NUMBER
t
NTS

SUBDIVISION
18-S-04

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. MARCH 2020

INCLUSION OF DOWNTOWN RESIDENTIAL - VETERANS HOUSING PROJECT 345
r~ - - - - - - . ,
I I
I 0 1 0 I
I I
I I
L - - - - - -:.J
5TH STREET
r-: - - - - - -
I I
f---- I I w
w I 0 2 0 I
Q'.'.'. I I
f---- I I (/)
I I
u / L - - - - - - .J
LEGEND 1';-
-- J'

PARCEL LDT BOUNDARY,
-
- ASSESSOR'S BOUNDARY

I PARCEL LETTER/NUMBER
0 ASSESSMENT NUMBER
CD APN NUMBER. DOWNTOWN RESIDENTIAL

VETERANS HOUSING

ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. MARCH 2020
INCLUSION OF CAMARENA HEALTH - 720 E ALMOND AVE.

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INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JAN 2022
INCLUSION OF EZ TRIP GAS STA - APN 012-133-039
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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JAN 2022
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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2022

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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2022

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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2022

INCLUSION OF MADERA INDUSTRIAL WAREHOUSE

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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2022

INCLUSION OF SHERWOOD APARTMENTS
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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JUNE 2020

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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. OCT. 2023
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ASSESSMENT DIAGRAM
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CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
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INCLUSION OF 2647 CONDOR ROAD - AMOND WORLD PHASE I

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CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2024
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ASSESSMENT DIAGRAM
INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 51

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2024
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ASSESSMENT DIAGRAM
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CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JULY 2024
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INTO MADERA LANDSCAPE MAINTENANCE DISTRICT - ZONE 1

CITY OF MADERA, COUNTY OF MADERA, STATE OF CALIFORNIA

CITY OF MADERA
REV. JUNE 2024
INCLUSION OF 2532 CONDOR DR - SPECIALTY CROP CO.
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REPORT TO CITY COUNCIL
Approved by: Council Meeting of: May 21, 2025
____________________________________ Agenda Number: ___________ Michael Lima, Director of Financial Services
_________________________________
Arnoldo Rodriguez, City Manager
SUBJECT:

Consideration of Agreements with MV Public Transportation, Inc. for Transit Services Management and Operations and for use of Office Space at the City’s Transit Center RECOMMENDATION:

Adopt Resolutions:

1. Approving an Agreement for Management and Operation of Madera Transit Services with MV Public Transportation, Inc. for a two-year term beginning July 1, 2025, through June 30, 2027

2. Approving a Lease Agreement with MV Public Transportation, Inc. for a two-year term beginning July 1, 2025, through June 30, 2027
SUMMARY:

The City’s current Transit Services Management and Operation contract reaches the end of its term on June 30, 2025. In accordance with Federal Transit Administration (FTA) and local procurement policies, City staff published a Request for Proposal (RFP) in early March 2025 to solicit a new contract for transit management/operations services. MV Public Transportation, Inc. (MVPTI) was the lone company to respond. MVPTI is the City’s current transit services provider. After negotiations, staff is recommending award of a two (2) year contract with an optional one (1) year extension to MVPTI. Staff is also recommending approval of a concurrent lease of the City’s Transit Center to MVPTI, to provide a base for the transit operations.

DISCUSSION:

The City released an RFP seeking a qualified transit operator to provide public transportation services for two years with an optional third year.

The City sought a transit operator to provide the following for its Madera Metro service:

D-2
 Fixed route
 ADA Paratransit services
 Demand-response transit services (Dial-A-Ride)
Scope of Work
Responders to the RFP were requested to address the following items:

1. Provide general and specific management of day-to-day operations for the City’s fixedroute, Dial-A-Ride/ADA Paratransit, and demand-response services.

2. Locate its administrative/operations office for all Madera Metro services at the City’s Transit facility.

3. Maintain a phone system dedicated exclusively to receiving incoming calls from Madera Metro customers to request service information and schedule services.

4. Manage drivers and supervisory personnel, including driver assignments, field supervision, and dispatching.

5. Manage for system-wide ADA compliance, ADA eligibility certification, and complaint management.

6. Develop and implement formal training and retraining programs for all drivers, dispatchers, and supervisors.

7. Maintain and submit reports as required by the FTA, the City and other funding sources.

8. Manage tickets/passes/fares and schedules.

9. Support Madera Metro marketing efforts in conjunction with the City.

The proposal submitted by MVPTI was responsive to the scope activities. Additionally, MVPTI highlighted the implementation of enhanced technologies to meet scope requirements.

Specifically, MVPTI will be using two separate technology platforms to support fixed route services and demand-response services: TripShot and Spare, respectively.

The proposal from MVPTI does not cover micro-transit services. The City is concluding negotiations on a micro-transit feasibility study contract with a consultant. The award for that contract is planned to be presented for consideration by Council at the June 18, 2025 meeting.

Assuming Council awards the contract at that meeting, the study itself is anticipated to take 8 – 12 months. Only after the study is complete will possible micro-transit solutions be brought to Council for consideration.

Procurement
The City released RFP No. 202425-26 soliciting bids to provide management and operation services for the City’s transit system on March 19, 2025. The RFP was posted on the City’s website, published in the Madera Tribune and posted on the City’s online bidding platform, PlanetBids. One prospective vendor was identified and emailed directly. A total of 84 vendors were notified via PlanetBids. Of those, 13 downloaded the procurement documents and 9 registered as prospective vendors.

The City received one application in response to the RFP. To further understand the limited response, on April 12, 2025, staff followed up with prospective vendors both through PlanetBids and by direct email. A total of four responses were received through PlanetBids; none cited restrictive specifications as a deterrent. One vendor responded to the email inquiry and indicated that their decision not to submit was related to existing project commitments.

Cost Proposal
Included in the proposal was a cost proposal as presented in Table 1.

The proposed pricing in Year 1 of the new agreement would represent a 15.8% increase over the current fiscal year’s costs for Transit Services.

Table 1: Cost Proposal (1)
Service
Current
Contract
FY 2024/25
Proposal
Year 1
FY 2025/26
Year 2
FY 2026/27
Year 3
FY 2027/28
(optional)
Annual Fixed Cost $720,677 $1,108,220 $1,148,629 $1,226,635 Annual Variable Cost $1,527,240 $1,495,733 $1,602,038 $1,722,327 Total Annual Cost (2) $2,247,917 $2,603,953 $2,750,666 $2,948,962 (1) All figures rounded to the nearest dollar.
(2) Totals may not sum exactly due to rounding.

The RFP includes a requirement that the Contractor occupy office space at the Madera Metro Transit Center. Dispatching, driver scheduling, ticket and monthly pass sales, as well as general management functions, are currently based at the Transit Center. The duration of the Contractor’s lease is for the same period that Contractor manages and operates transit services for the City. The lease term for MVPTI would begin on July 1, 2025, and conclude on June 30, 2027, with an Optional Year 3 to cover FY 2027/2028.

Table 2 provides detail related to terms of the Lease Agreement.

Table 2: Proposed Terms of the Lease Agreement
Rent
Year 1
FY 2025/26
Year 2
FY 2026/27
Year 3
FY 27/28
(optional)
Monthly Revenue $2,207 $2,251 $2,296
Total Annual Revenue $26,484 $27,012 $27,552
The negotiated lease with the Contractor requires the Lessee to pay all building, internal janitorial and utility costs to operate the office and bus dispatch.

Agreement Negotiations
In the RFP proposal submitted by MVPTI, several exceptions to the Agreements were requested.

After review by City staff, the following items were negotiated.

1. Price Adjustment: MVPTI requested consideration of price adjustments as a result of either:
a. City requests a material change to services, or
b. The City requests a change to the equipment or software required.

2. Termination for Convenience: The Operator Agreement was updated to allow 60 days’ prior written notice and payment for the Contractor’s closeout.

3. Fidelity Bond Requirement: The Operator Agreement was updated to allow consideration of a Commercial Crime Policy in lieu of the bond, subject to approval by the City’s Risk Manager.

4. Minimum Scope of Limits of Insurance: Removal the uninsured motorist, medical payments, and deductible requirement from the Automobile liability coverage requirements as these are not required.

After consideration of the proposal and the requested exceptions, staff is requesting approval of awarding the Management and Operations contract to MVPTI for the management and implementation of the City’s public transportation system.

FINANCIAL IMPACT:

Costs associated by this contract are paid for by Federal Transit Authority, State of California, and local funding annual allocations of State of Good Repair, Low Carbon Transit Operations Program, and Local Transportation Fund monies.

ALTERNATIVES:

As an alternative, Council may:

1. Not approve the proposed Agreements.

2. Direct staff to re-release an RFP for Management and Operations Transit Services.

ATTACHMENTS:

1. Resolution Approving the Management & Operations Agreement a. Exhibit 1 - Management & Operations Agreement
i. Exhibit A – RFP Document
ii. Exhibit B – Cost Proposal
iii. Exhibit C – MVPTI Proposal

2. Resolution Approving the Lease Agreement
a. Exhibit 1 - Lease Agreement

RESOLUTION NO. 2025 - _____

A RESOLUTION OF THE CITY COUNCIL, OF THE CITY OF MADERA,

CALIFORNIA, APPROVING AN AGREEMENT FOR MANAGEMENT AND
OPERATIONS SERVICES WITH MV PUBLIC TRANSPORTATION, INC. IN THE AMOUNT OF $5,354,619.56
WHEREAS, City provides the Madera Metro transit services for fixed route, and demandresponse services to City and County residents; and WHEREAS, City needs the services of a qualified transit operator to provide both fixed route and demand-response management and operations services; WHEREAS, on March 19, 2025, the City published a Request for Proposal seeking a private contractor; and
WHEREAS, MV Public Transportation, Inc. was the lone bidder; and WHEREAS, MV Public Transportation, Inc. is qualified and certified to provide the required transit management and operations services and is knowledgeable of the principles and practices of the industry; and
WHEREAS, City desires to enter into an Agreement with MV Public Transportation, Inc. for professional transit management and operations services effective July 1, 2025 for two years, with an option for a third year.

NOW, THEREFORE, the City Council of the City of Madera finds, determines, resolves and orders as follows:

1. The recitals listed above are true and correct.

2. The Council approves the Agreement for Transit Management and Operations Services for Madera Metro Transit with MV Public Transportation, Inc. which is attached hereto and incorporated by reference as Exhibit 1.

3. This resolution is effective immediately upon adoption. *****

----

AGREEMENT FOR MANAGEMENT AND OPERATION OF

MADERA METRO TRANSIT SERVICES
This Agreement is made and entered into this 21 day of May, 2025 by and between the CITY OF MADERA, a public agency, hereinafter referred to as "CITY," and MV Public Transportation Inc., hereinafter referred to as "CONTRACTOR" for management and operation of the City of Madera, Madera Metro Transit System for Fixed-Route, Dial-A-Ride (DAR), and ADA/Paratransit Services.

WHEREAS, CITY and CONTRACTOR desire to contract for the performance by CONTRACTOR ofthe transit system work and services described in accordance with the terms of Request for Proposal for Management and Operation of City of Madera Metro Transit Services RFP No. 202425-26 ("RFP") attached hereto as Exhibit "A" and incorporated herein asthough set forth in full. The CONTRACTOR hasresponded to the Request for Proposals ("RFP"), Best and Final Offer, and all subsequent attachments, as accepted by the CITY to perform these needed services as indicated in the response attached hereto as Exhibit "B" and incorporated herein as though fully set forth. The CITY desires to have the CONTRACTOR perform the work in accordance with the RFP and the response thereto prepared by the CONTRACTOR. The work to be performed in accordance with Exhibit "A" and Exhibit "B" is hereinafter referred to as "Transit Services."
NOW, THEREFORE, in consideration of the premises and of the services to be performed by CONTRACTOR, and of the compensation to be paid therefore by, it is HEREBY MUTUALLY AGREED as follows:

1. Order of Precedence:

This Agreement incorporates, by reference, the below documents in their entirety. In addition, in the event of inconsistency or ambiguity in the Agreement, the following order of precedence shall apply:

A. This Agreement
B. Conformed Request for Proposal (RFP) No 202425-26 (attached as Exhibit A) C. Cost Proposal (attached as Exhibit B)
D. CONTRACTOR's proposal dated April 21, 2025 (attached as Exhibit C)

2. Term of Agreement:

A. The Agreement shall be for a period of two (2) years beginning July 1, 2025, through June 30, 2027. There is an option to extend for one (1) additional one (1) year period beginning July 1, 2027, through June 30, 2028, unless extended as provided for in the following paragraph or terminated as provided for in Section 4.V of this Agreement. The term of this Agreement shall coincide with the Madera Transit Center Lease Agreement between the CITY and CONTRACTOR.

B. Upon completion of the full term of this agreement, the parties may extend the term of this agreement, upon mutual written agreement, on a month-to-month basis up to a maximum of Exhibit 1
six (6) months. Any further extensions of this Agreement must also coincide with the term of the Lease Agreement between CITY and CONTRACTOR. The parties shall agree to such extensions at least thirty (30) days prior to the termination date of this Agreement, including any new economic terms.

C. If both parties mutually agree to an extension of the Lease Agreement between the CITY and the CONTRACTOR, thereby triggering a needed extension of the term of this Agreement, CONTRACTOR must submit a cost proposal to CITY for the Management and Operation for consideration by CITY for an extended term to coincide with the duration of the Madera Transit Center Lease Agreement.

3. SCOPE OF WORK:

A. CONTRACTOR Responsibilities:

CONTRACTOR agrees that for the term of this Agreement it will be responsible for the following in the operation of CITY transit services:

I. Key Personnel/Management:

During the term of this Agreement, CONTRACTOR shall provide sufficient executive and administrative personnel specializing in transportation services as shall be necessary and required to perform its duties and obligations under the terms hereof. The CONTRACTOR shall provide general and specific management of day-to-day operations forthe CITY’s fixed route, demand-response, ADA/Paratransit, and shuttling service for predetermined special events. The CONTRACTOR shall oversee the operation of the services using a full-time, onsite General Manager. The CONTRACTOR shall provide appropriate management coverage.

There shall be no periods when managers are all assigned to non-Madera Metro work (e.g., for corporate level meetings, responding to other non-Madera Metro problems, etc.). This includes corporate management led meetings on Madera Metro property.

II. Day-to-Day Operation:

CONTRACTOR management and/or supervisory personnel shall be available to provide adequate supervision of the day-to-day operation of transit services, including dispatching, field supervision, and complaint management Monday through Sunday during designated hours of operation.

III. Americans with Disabilities Act (ADA) Compliance:

CONTRACTOR shall be responsible for administration of CITY's Americans with Disabilities Act (ADA) Program and all required training as it relates to services provided under this Agreement. Such responsibilities shall include:
1) The eligibility certification and application process; and 2) Distribution of applications; and
3) Receiving and reviewing completed eligibility applications; and 4) Rendering an initial determination of eligibility within five (5) days of receipt; and 5) Referring the applicant to another source such as a physician or a CITY official for further review if applicable.

The CITY ADA Policy shall set sufficient guidelines to allow CONTRACTOR to administer the ADA eligibility certification process in accordance with such Policy. The CITY ADA Policy shall be the sole responsibility of CITY.

IV. Operating Facility:
1) CONTRACTOR shall locate its administrative/operations and dispatching office at the CITY of Madera Transit Center located at 1951 Independence Drive, Madera, unless otherwise approved by CITY. The CONTRACTOR shall enter into a separate agreement with the CITY to lease space at the Transit Center, as detailed below under "City of Madera Responsibilities." The CONTRACTOR will ensure that all CITY-owned buses are housed overnight at the Transit Center, at the City of Madera Corporate Yard at 1030 S.

Gateway Drive, or at a location agreed upon in writing by the CITY. The Transit Center office shall be maintained by the CONTRACTOR.
2) CONTRACTOR shall be responsible for the secure distribution and tracking of all CITYissued Facility and Vehicle access devices and identification badges to CONTRACTOR employees. CITY shall be responsible for key and badge control and shall maintain a log of issuance.
3) CONTRACTOR shall be solely liable and responsible for any expenses which result, as determined by CITY in its discretion, from inadequate key or badge control that requires CITY to re-key or replace access control items. CONTRACTOR shall also be responsible for replacing any damaged Equipment and for notifying CITY immediately to report damaged Equipment.

V. Personnel:
1) CONTRACTOR shall employ and supervise all personnel, including drivers, dispatchers, managers, customer service representative and other personnel needed to operate and maintain the service provided by CONTRACTOR under this Agreement. Dispatchers and customer service representatives shall have some bilingual skills (communicate in Spanish and English, i.e., ability to understand simple directions, addresses and times).

Consideration should be given to bilingual drivers who understand simple directions in English/Spanish. Qualified supervisory personnel shall be available during all hours of operation.
2) No employee or designee of the CONTRACTOR shall continue to be so employed on any work under these specifications that is found to continue to demonstrate Conduct Unbecoming of Personnel as defined in Section 3.A.VI of this Agreement. CONTRACTOR shall be responsible for hiring and discharging personnel employed by the CONTRACTOR to perform its obligations hereunder. However, CITY shall have the right to request CONTRACTOR to remove from service to CITY any employee who, in CITY's sole discretion, is deemed to violate Section A.VI on more than one instance in a 6-month period; provided that CITY shall make such request in writing, state the reasons therefore and include any supporting documentation, and provided further that such request does not violate applicable local, state or federal laws, rules or regulations.

VI. Conduct Unbecoming of Personnel:
1) The CONTRACTOR is required to develop a Code of Conduct and train all its employees regarding its requirements on an annual basis which shall include EEO and ethics. 2) All the CONTRACTOR's employees and agents including subcontracted employees and agents shall avoid conduct unbecoming an employee, as defined below. CITY may, at its sole discretion, request the removal or requalification of any contracted employee or agent from service or performance of work on this Contract or CITY property for behavior or actions as outlined below, and/or for engaging in conduct unbecoming an employee as defined below. Removal or actions by CONTRACTOR in response to the request, shall be at no cost to CITY.

Examples of conduct unbecoming an employee include, but are not limited to:
a) Any instance of use of language that is obscene, risqué or religiously, ethnically or sexually demeaning, or making light of physical or mental disability, regardless of whether it is directed at a customer.
b) Any instance of belligerent or malicious behavior.
c) Instance of willful failure to assist customers.
d) Any instance of violation of applicable safety rules that causes injury to a person, damage to property, or release of a hazardous substance. e) Instance of littering in rolling stock orstation areas. f) Instance of snacking, smoking, reading, listening to radio or other audio devices or watching or listening to TV while operating a CITY vehicle or equipment. g) Conduct demeaning to CITY or the CONTRACTOR, including demeaning oral or written remarks made to the public and/or Customers.
h) Conduct that constitutes oppression, fraud, malice, negligence or recklessness, as defined herein.
i) Any violation of CITY and the CONTRACTOR Personal Electronic Device policies including devices such as Google and Apple watches that create the potential for distraction.
3) Reasons for which CITY might request that an employee or subcontractor be removed include, but are not limited to:
a) Failure to meet or maintain minimum standards established for the employee's or subcontractor's assigned duties.
b) Failure to pass a drug or alcohol screen conducted in accordance with FTA drug and alcohol testing requirements.
c) Actions or performance which is illegal, unsafe or not in keeping with reasonable expectations for the employee's or subcontractor's assigned position or duties. d) Repeated failure to adhere to program policies, rules or procedures. e) Poor customer service as demonstrated by three or more valid complaints within a twelve-month rolling period.

VII. Customer Service:

CONTRACTOR's staff shall provide information and be sufficiently familiar with CITY services to answer questions. Sufficient staffshall be trained in alltypes of faremedia salesto ensure expedited customer service. A minimum of one person must be available in the office to provide information in English and Spanish. If bus service is modified by CITY to begin earlier or to end later than currently scheduled, the period when customer service is available shall be expanded to correspond with Madera Metro service hours.

VIII. Ticket Sales:

During operating hours, CONTRACTOR shall be required to sell CITY transit tickets or otherwise directed by CITY:
1) CONTRACTOR shall purchase from CITY Fixed Route and/or DAR/ADA Paratransit Ticket Books. Tickets do not expire and can be carried forward for future months. Tickets may only be sold at the posted fare rates from the CITY and CONTRACTOR keeps all proceeds.

CONTRACTOR shall maintain enough Tickets at the Transit Center to always ensure availability to passengers. Any unsold Tickets CONTRACTOR has in stock at the end of the contract on June 30, 2026, may be returned to the CITY for a refund. 2) CONTRACTOR shall prepare and provide CITY with a report of sales and deposits monthly by the 10th working day of each month. CONTRACTOR shall deposit revenues collected Monday through Friday as directed by CITY. CONTRACTOR shall reimburse CITY for funds lost or for the value of fare media lost by CONTRACTOR. CITY, at its sole discretion, may conduct audits at any time. CONTRACTOR shall prepare daily, and end-of-day, reconciliation of transactions and deposits. CONTRACTOR shall submit copies of all deposit records, sales logs, summary of total sales and documentation that sales reconcile with month-end inventory of all fare media. All fare accounting and cash handling procedures proposed by CONTRACTOR shall be subject to CITY approval before implementation.

IX. Telephones:
1) CONTRACTOR shall provide, at a minimum, a telephone system that has the capability to monitor hold time forthe CITY's customers and place them in queue and generate reports stating such. While on hold, the system shall provide customers with wait times, information regarding services offered while waiting for a dispatch/reservation person to quickly handle their needs. The system shall record calls for review, as needed, and shall allow for reviewing calls with staff as an instructional tool to provide improved customer service. Other features shall include ACD (automatic call distribution), call length monitoring, time tracking, and ability to generate reports of this information. Other options may include IVR (interactive Voice Response and ride status notification (text, call, or email).
2) CONTRACTOR shall provide a minimum of four telephone lines – two (2) incoming telephone lines for customer communications and service requests on a rollover system and two (2) additional business lines. Public information such as brochures and websites shall directthose making transit related inquires to call a specific telephone number(s) for transit service(s). CONTRACTOR shall also provide Telecommunications Device for the Deaf (TDD) capability and equipment and telephone reservations capabilities per Americans with Disabilities Act (ADA) requirements. CONTRACTOR shall install all equipment and make fully operational the specified telephone system within thirty (30) days of initiation of this Agreement.
3) CONTRACTOR shall provide dispatch and/or reservationist personnel necessary to effectively respond to incoming calls at a quality and level consistent with customer demand, and in strict accordance with the operating days and hours set forth in the current bus schedule or any revisions thereto. Scheduled and unscheduled absences should also be considered to ensure adequate staffing levels even when employees are on leave or call in sick. Telephone information lines shall be answered "Good Morning (afternoon or evening), Madera Metro, this is (first name of answerer) speaking, "How may I help you?". Calls will end with a repeat of the confirmed reservation if applicable, and "Thank you for riding Madera Metro, Goodbye or Have a nice day/evening." Specific language may be changed or adjusted as necessary as agreed by CITY. CONTRACTOR shall make special efforts to respond to telephone service and information requests from Spanish-speaking passengers. CONTRACTOR shall provide bilingual (Spanish/English) telephone information personnel during all days/hours of operation.

X. Uniforms:
1) CONTRACTOR shall ensure that all employees comply with the specifics set forth in this paragraph. Employees shall be in uniform acceptable to CITY and shall wear tags clearly displaying their names while performing their duties. Upon notice from CITY concerning any conduct, demeanor, or appearance of any employee not conforming to these requirements, CONTRACTOR shall take all steps necessary to remedy the violation.

Employees shall not wear uniforms while off duty, except as employees traveling to and from the workplace. The uniform requirements are as follows:
a) Black or Navy-Blue slacks or shorts. Pants must be clean, pressed and with no visible areas of wear.
b) Solid collared shirt. Shirts must be clean, pressed and with no visible wear areas with a single logo/patch approved by the CITY. Shirts can be long or short sleeved and always tucked in. Rolled up sleeves are not allowed. Pregnant operators may wear their shirts outside their pants if their shirts are tailored with a square cut bottom. c) Black shoes and black or navy socks. All footwear must be conservatively styled, hard soled, with closed toe and heel. Heel heights or shoe design must not impact safe operation of the vehicle. When wearing boots, the trouser legs must always remain outside the boot.
d) All belts must be black and conservative in style. Belt buckles must be conservative in both style and size. Suspenders are not allowed.
e) Name badge must be always displayed and visible on the right side of the outer most garment.
f) Bus operators and customer service staffmust keep hair clean and well groomed. For safety reasons, hair must not hang over the eyes or otherwise impair vision. Hair may be placed in a braid, ponytail, or hair clips; however, hair clips must be conservative in size and professional in style. Headbands, ribbons, and scarves are not permitted.

Hair must not be of an unnatural color or style which compromises the professional appearance of the bus operator, such as spikes, Mohawks, multi-colored hues, or blue, pink, green, purple, etc.
g) Bus operators' moustache, beard and sideburns must be neatly always trimmed and well-groomed.
h) Fingernails must be neatly trimmed and conservative in style andmust not impact the bus operator's ability to operate the bus safely and perform other tasks as required. i) Jewelry must be conservative and appropriate for the workplace. Earrings should not exceed one (1) inch in diameter. Ear "plugs" or "gauges" are not permitted. Facial jewelry is strictly prohibited.
j) Hats are optional but only CITY approved hats and visors shall be permitted. k) When undershirts are worn, they must be a solid color. Shirt lettering or graphics should not be visible through the uniform shirt material. Aside from crew-neck undershirts that may be visible when a tie is not worn, no portion of any undergarment should be visible outside of the uniform.
l) Bus operators may wear a unisex pullover sweater vest, zipper vest, zipper sweater, jacket or button sweater that must be one solid color with a single logo/patch approved by CITY.

XI. Driver Identification:

The CONTRACTOR shall be responsible for ensuring that drivers display appropriate identification on their uniforms. Further, the CONTRACTOR shall ensure that all drivers post bilingual placards, English and Spanish, which clearly identify the driver and provide the contact information for the CITY, sufficient to allow riders to report complaints, comments, or concerns. The CITY shall approve the design and placement of these placards prior to their use; and the CITY reserves the right to penalize the CONTRACTOR $100 per documented incident.

XII. Training Program:
1) Appropriate, effective and ongoing training for CONTRACTOR employees and subcontractors is of critical importance. The CONTRACTOR must develop a detailed Training Program that complies with the requirements set forth herein. This plan must be approved by CITY prior to start-up and must be updated (subject to CITY approval) on an annual basis.
2) The CONTRACTOR, in accordance with CITY policies and procedures and American Public Transportation Association (APTA) standards, best practices and Federal and State regulations and standards, shall develop and implement an ongoing comprehensive training and certification plan (Training Plan) for employees who are providing services including, but not limited to, all craft and management employees. The CONTRACTOR's organizational chart shall establish a Training Plan and Quality Management Program and ensure that the sole purpose of the training function is to support the responsibilities as specified in this section and ensure that the responsibilities are clearly defined as to not to interfere with the functions and independence of the safety function. A copy of the written outline/overview of the Training Plan submitted with the CONTRACTOR's Proposal is attached to this Agreement with Exhibit C. The final Training Plan shall be developed for CITY review and approval 30 days prior to the Service Date of the Agreement. Training shall include those elements required for the performance of duties in addition to specific areas of training for CITY operations, including disabled passengers and passengers needing assistance and system safety and security training for new hires consistent with current CITY programs. Training courses shall include provisions for refresher training.
3) The Training Plan shall include a requirement that all training is provided by qualified individuals to provide such training and documented in a manner that is available for CITY inspection at any time (this includes in-service training). Training should encompass management, frontline and non-frontline employees, refresher training, new hire training, system safety training, Customer Service to include dealing with difficult passenger training, and ADA training (which shall include initial training of 4 hours and 2 hours of annual refresher training). Information developed for each course should include a course description, category of personnel required to attend, objectives, curriculum, frequency of training, proficiency required to obtain certification or qualification, and methods for addressing failures or retraining.
4) As part of the Training Plan, the CONTRACTOR, in accordance with applicable collective bargaining agreements and in consultation with the CITY, shall develop, implement and administer an ongoing proficiency testing program for all crafts that ensures that the CONTRACTOR employees have the knowledge and skills required to safely and competently administer their duties. Testing shall include equipment and procedures unique to CITY operations.
5) All employees shall be trained to the extent necessary to be fully qualified and competent to perform their duties. Those who are identified as being deficient in knowledge or skills shall be required to promptly attend and pass courses of instruction specific to their craft or service area. Employees who refuse or decline training and fail to successfully pass certification tests shall not be allowed to hold a position where such certification is required. CITY reserves the right as deemed necessary to qualify each employee proposed by the CONTRACTOR to perform work. The CONTRACTOR shall be required to remove from CITY service any the CONTRACTOR personnel who fails to successfully complete training required in the approved Training Plan.
6) The CONTRACTOR may reinstate the removed CONTRACTOR personnel to CITY service once the employee successfully completes the required training. CITY reserves the right to request evidence that the CONTRACTOR's employees and subcontractors who are providing services are appropriately trained and certified and have completed appropriate efficiency and competency tests.
7) The CONTRACTOR shall require that all employees who perform safety-related inspections and tests of equipment are trained, tested and certified in accordance with regulatory requirements and current APTA standards and guidelines.

The CONTRACTOR shall meet quarterly with CITY Program Manager to review the effectiveness of the approved Training Plan. The CONTRACTOR shall also provide CITY with a quarterly training report per Section 35: Record and Reports, furnished to CITY at least two weeks prior to the quarterly training review
8) The CONTRACTOR is responsible for formulating and coordinating all training activities.

The CONTRACTOR shall provide training within CITY’s service area, unless prior written approval to hold training elsewhere is provided by CITY. The CONTRACTOR shall schedule training activities to not interfere with its provision of services under the Contract. The CONTRACTOR shall provide a schedule of all planned trainings and upon request shall make available to CITY employees and to third-party CONTRACTOR personnel, any training offered to or by its own personnel who are assigned to work on the Contract. The CONTRACTOR shall provide at least fourteen (14) day notice to CITY of all training offered to or by the CONTRACTOR for its own personnel prior to the beginning of such training. 9) All training records will be maintained in a CONTRACTOR database system subject to review by CITY upon request.
10) All current employees that are retained by CONTRACTOR must be retrained to new Training Plan and regulatory standards within 90 days of Service Start Date.

XIII. Driver Safety Program:

CONTRACTOR shall implement a continuing driver safety program that shall include defensive-driving course work, specialized assistance to elderly and disabled passengers and daily vehicle maintenance checks. Driver Safety Program shall be included as part of the Training Plan.

XIV. Driver Sensitivity Training Program:

CONTRACTOR shall implement a continuing driver sensitivity training program focusing on the importance of passenger relations and to ensure drivers respond appropriately to all customers, especially elderly and disabled passengers. Drivers shall assist in loading and unloading of elderly or ambulatory disabled passengers and in carrying parcels or personal effects in accordance with CITY policies and procedures as provided by CITY in writing to CONTRACTOR.

XV. Driving Record Notification:

CONTRACTOR shall be responsible for immediately notifying the CITY of any drivers who are identified in the State's Pull Notice Program.

XVI. ADA Training, (Initial and Refresher):
1) The CONTRACTOR shall provide initial and annual refresher ADA training to all personnel providing service to the public. All service providers shall be included whether they perform such service on a regular, intermittent, or infrequent basis. At a minimum, such training shall include:
a) Initial Training: Four (4) full hours of classroom ADA sensitivity training. This training shall include:
i. Lecture on the ADA law with hands-on employee participation and other appropriate instructional media (e.g. slides, video, etc.) as may be successfully integrated into the instructional process.
ii. Panel discussion led by persons with disabilities presenting information regarding different types of disabilities.
b) Three (3) full hours of classroom ADA operational training. This training shall include a discussion of various disabilities that present transportation issues, scenarios regarding service to passengers with disabilities, and the practical remediation of access problems presented in those scenarios, and equipment and other resources available to make public transit a viable transportation alternative to passengers with disabilities. Included within this training shall be a discussion of:
i. Operator responsibilities.
ii. Equipment and devices currently in use.
iii. Proper use and securement ofsuch equipment and devices. c) Other matters as the CONTRACTOR deems appropriate. Field time on the bus with instructors to evaluate operator expertise in boarding, securement, and deboarding of mobility-aid devices and the operator's familiarity with other equipment and devices then in use. Several types of mobility-aid devices shall be used to conduct hands-on training.
d) For use in hands-on training and hands-on evaluation, the CONTRACTOR shall provide a minimum of one (1) of each of the following:
i. A manual wheelchair.
ii. An electric device with three or more wheels, e.g., a scooter. iii. An electric wheelchair.

I. Annual Refresher Training: One hundred-twenty (120) minutes of classroom ADA sensitivity training each year. This training shall include:
a) A review of ADA complaints filed by passengers with disabilities during the preceding year by category.
b) A review of passengers with disabilities requiring special service needs. c) A panel discussion led by persons with disabilities recommending improvements to accessible transit service.
d) ADA operational training, including a discussion of scenarios regarding service to passengers with disabilities and the practical remediation of access problems presented in those scenarios, and equipment and other resources available to make public transit a viable transportation alternative for passengers with disabilities. e) Update and training on changes to ADA law and related mandates as appropriate. f) Included within this training shall be a discussion of:
i. Operator responsibilities.
ii. Boarding and securement equipment and devices currently in use. iii. Proper use of such equipment and devices.
iv. Other matters as the CONTRACTOR deems appropriate.
g) A minimum of one (1) hands-on check to evaluate operator expertise in boarding, securement, and deboarding of mobility-aid devices and the operators' familiarity with other equipment and devices then in use. Several types of mobility-aid devices shall be used to conduct the hands-on training.
h) For use in hands-on training and hands on evaluation, the CONTRACTOR shall provide a minimum of one (1) of each of the following:
i. A manual wheelchair
ii. An electric scooter
iii. An electric wheelchair
i) Additional Training: In addition to the above-noted training requirements, Operators will be required to have additional extensive training to include but not limited to; Personal Care Assistance and Companions, Transfers, Fare, Mobility Devices, Service Animals, Reasonable Modification, Prohibited Activities, and ADA Emergency Communication.

XVII. Hiring:

CONTRACTOR drivers shall complete CONTRACTOR's Standard Employment Application, have a three-year check of driving records, successfully complete CONTRACTOR's Driver's Test and successfully complete in-service training.

XVIII. California Vehicle Code Compliance:

CONTRACTOR shall comply with California Vehicle Code Section 1801.1 (Pull Notice Program) and Section 12804.6 (bus operator certificates). 1) CONTRACTOR is required to ensure that at a minimum all transit bus operators obtain a Verification of Transit Training (VTT) Certificate.

XIX. Daily Logs:

For Fixed Route, DAR, and ADA/Paratransit CONTRACTOR shall maintain appropriate documentation as evidence of the following:
1) Number of passengers
2) Number of wheelchair-bound passengers
3) Mileage
4) Fuel usage by vehicle
5) Point of origin/destination
6) Time of call for immediate service requests
7) Time of pickup/drop off for each completed trip, no-shows and cancellations, and subscription service requests
8) Variance between the requested pick-up time and the actual pick-up time 9) On-Time Performance
10) Customer service forms and trip refusal log (for DAR/Paratransit only) 11) Trip fare reconciliation documentation for both DAR and ADA/Paratransit and shall be submitted to CITY daily in the format of a Trip/Fare Reconciliation Form The monthly invoice and all required evidence of documentation shall be submitted to the CITY no later than the tenth (10th) working day of the month. CONTRACTOR shall maintain records for the duration of the Agreement. CONTRACTOR shall ensure that vehicle service hours shall be directly traceable by operator trip sheets that will be provided to the CITY upon request.

XX. Compliance with Federal, State and Local Requirements:

CONTRACTOR must comply with the following assurances in this agreement and each subcontract agreement:
1) CONTRACTOR shall comply with all applicable Federal State and Local requirements related to drug and alcohol testing. CONTRACTOR shall make available to CITY a copy of its Drug and Alcohol Testing Policies and Procedures. Certifications made by the CONTRACTOR as part of their RFP response are incorporated into this Agreement and in effect for the duration of the Agreement.
2) Services herein described are to be purchased with Federal assistance authorized by the Department of Transportation and Federal Transit Administration (FTA) laws and regulations codified at 49 USC§§ 5301 et seq.; or Title 23, United States Code (Highways); or the Transportation Equity Act for the 21st Century, Pub. L. 105-178, June 9, 1998, 23 USC§ 101 note, as amended by the TEA-21 Restoration Act, Pub. L., 105-206, July 22,1998,23 USC§ 101 note, (TEA-21), Moving Ahead for Progress in the 21st Century Act (MAP 21), Pub.L. 112-141, July 6,2012, and other further amendments thereto, Fixing America's Surface Transportation (FAST) Act, Public Law No: 114-94 , as may be amended, or other Federal enabling laws administered by FTA and guidance thereto, including without limitation FTA Circular 4220.1 F and amendments thereto.
3) CONTRACTOR will be required to comply with all terms and conditions prescribed for third party contracts in a grant contract between the United States Department of Transportation and CITY and to flow all applicable federal provisions down to Subcontractors at every tier.
4) The Federal Government shall not be subject to any obligations or liabilities to any third party, contractor, or subcontractor (other than the Recipient of federal funds) in connection with the performance of this contract. Notwithstanding any concurrence provided by the Federal Government in or approval of the solicitation or award of the underlying contract, the Federal Government retains no obligations or liabilities to any party, including Contractor and subcontractor. 5) Contractor acknowledges that the provisions of the Program Fraud Civil Remedies Act of 1986, as amended, 31 U.S.C. § 3801 et seq., and U.S. DOT regulations, "Program Fraud Civil Remedies," 49 CFR Part 31, apply to its actions under this contract. By executing this contract, Contractor certifies or affirms the truthfulness and accuracy of any statement made regarding the contract. Contractor acknowledges that if it makes, or causes to be made, a false, fictitious, or fraudulent claim, the Federal Government reserves the right to impose penalties under the Program Fraud Civil Remedies Act or other applicable federal laws.
6) Contractor agrees to provide the FTA Administrator, the Comptroller General of the United States, or their authorized representatives access to all records, documents, and papers relating to this contract for audit, examination, and inspection purposes as required by 49 U.S.C. § 5325(g).
7) CONTRACTOR agrees to comply with all applicable civil rights laws and regulations, including but not limited to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and other nondiscrimination laws. 8) CONTRACTOR shall comply with the provisions of Section 1735 of the California Labor Code.
9) CONTRACTOR, sub recipient or subcontractor shall not discriminate on the basis of race, color, national origin, or sex in the performance of this contract. CONTRACTOR shall carry out applicable requirements of 49 CFR part 26 in the award and administration of Department of Transportation (DOT) assisted contracts. Failure by CONTRACTOR to carry out these requirements is a material breach of this contract, which may result in the termination of this contract or such other remedy as the recipient deems appropriate, which may include, but is not limited to:
 Withholding monthly progress payments;
 Assessing sanctions;
 Liquidated damages; and/or
 Disqualifying the contractor from future bidding as non-responsible. 10) This contract is a covered transaction for purposes of 2 CFR Part 1200 and 2 CFR Part 180. As such, CONTRACTOR certifies that neither it nor its principals are debarred, suspended, or otherwise excluded from participation in federal programs. 11) CONTRACTOR certifies that no federally appropriated funds have been paid or will be paid to influence or attempt to influence any officer or employee of a federal agency, Member of Congress, or other federal officials in connection with this contract.

CONTRACTOR must submit Standard Form-LLL, "Disclosure Form to Report Lobbying," if any non-federal funds are used for lobbying activities. 12) CONTRACTOR agrees to comply with all applicable standards, orders, or regulations issued pursuant to the Clean Air Act (42 U.S.C. § 7401 et seq.) and the Federal Water Pollution Control Act (33 U.S.C. § 1251 et seq.), as amended. Violations shall be reported to the FTA and the EPA.
13) CONTRACTOR agrees to comply with all applicable mandatory energy efficiency standards and policies contained in applicable state energy conservation plans issued in compliance with the Energy Policy and Conservation Act (42 U.S.C. § 6201 et seq.). 14) Specific guidelines shall be those prescribed by "Federal Transit Administration Master Agreement" (Form FTA-MA) 49 C.F.R., Part 18, Federal Transit Administration (FTA) Circular 4220.1 F, "Third-party Contracting Requirements" and OMB Circular A1 02 "Uniform Requirements for Grants and Cooperative Agreements with State and Local Governments". CONTRACTOR shall comply with all applicable FTA regulations, policies, procedures and directives, including without limitation those listed directly or by reference in the Master Agreement between the recipient and FTA, as they may be amended or promulgated from time to time during the term of the contract.

CONTRACTOR’s failure to comply shall constitute a material breach of the contract.

XXI. Holidays:
1) No transit services shall be provided on the following holidays: New Year's Day, Independence Day, Thanksgiving Day and Christmas Day. If one of these holidays falls on a Sunday, it is not to be observed the following day. 2) Limited transit services shall be provided on the following City of Madera holidays:

Martin Luther King’s Birthday, President’s Day, Memorial Day, Labor Day, Columbus Day, Veterans Day, Day After Thanksgiving, Christmas Eve, New Year’s Eve. If one of these holidays falls on a Sunday, it is not to be observed the following day. The term “Limited Transit Services” as used in this section shall mean the same as Saturday Regular Service Hours as currently set for 9:00 a.m. to 4:0 p.m. or as may be amended by mutual agreement between the Parties and memorialized in writing. 3) CONTRACTOR shall not operate charter service using CITY vehicles without prior written consent from CITY. In the event charter service is allowed, it shall be provided in accordance with FTA regulations.

XXII. Shuttling Service:

CONTRACTOR will provide a shuttling service for pre-determined special events. These events are defined as:
1) CITY’s Annual 4th of July Event
2) Annual Madera District Fare
3) Madera Evening Lions Club and Madera Downtown Association Christmas Parade 4) CITY’s Annual Jolly Trolley Lights Tour
5) CITY’s Bi-Annual Onboarding Events
Specifics such as day(s), time(s), duration, number of buses and drivers are to be coordinated between the CITY’s Program Manager and the CONTRACTOR’S General Manager. CITY may request CONTRACTOR participation in a special event not identified in this Agreement. Participation in special events are compensated according to terms as stated in this Agreement in Section 3.B.X).

XXIII. Ticket Distribution:

CONTRACTOR shall distribute tickets to appropriate outlets; selltickets, as agreed upon by CITY, collect, record, and return all tickets and money received as fares as required. Ticket data shall be provided monthly.

XXIV. Fare Collection:
1) CONTRACTOR shall perform fare reconciliation and accounting daily, and all fare revenue shall be taken to the CITY Finance Department daily, as directed by the CITY.

Fare revenue shall include cash fares and ticket sales (when warranted), and any other revenue collected by CONTRACTOR. Daily fare revenue deposits shall be accompanied by appropriate reconciliation documentation satisfactory to the CITY.

CONTRACTOR shall collect data forspecific analysis as may be requested by the CITY. 2) CONTRACTOR may be held accountable for any variance or discrepancies between the fare revenues reported and the deposited revenue. Deposits greater than amounts reported will be deemed correct. However, deposits less than amounts reported will be considered a shortage for which CONTRACTOR may be held accountable. Shortages shall be deducted from CONTRACTOR's monthly invoice.

XXV. Internal Financial Controls:

CONTRACTOR shall maintain sound internal controls over all tickets and monies collected through ticket sales and farebox collections in cooperation with and subject to periodic audits by the CITY.

XXVI. Invoicing and Billing:

CONTRACTOR shall submit detailed monthly invoices and/or billings to the CITY for service pursuant to the Agreement. CONTRACTOR shall invoice CITY monthly for all charges due to CONTRACTOR pursuant to this Agreement and no later than the 10th of the month after the service for the prior month has been provided. All monthly and hourly rates billed to the system will be included in the CITY's invoice. Costs are a part of and not in addition to rates defined in Section 3.B.X1. CONTRACTOR monthly invoices shall be submitted with a Monthly Report with sufficient operating detail to allow the CITY to verify all charges.

XXVII. Marketing and Public Outreach:
1) CONTRACTOR shall provide technical assistance, assist in marketing and promotional activities, distribute promotional materials in vehicles by drivers, and perform liaison services as requested by the CITY. Advertising or posting of any written materials on the interior and exterior of Revenue and Non-Revenue Vehicles by CONTRACTOR is prohibited.
2) CONTRACTOR shall cooperate in CITY's marketing and advertising (such as through the installation and removal of all interior rider alerts, newsletters, bus scheduling information, and bus on display at events asschedule allows) at no additional expense to CITY. CONTRACTOR may not use CITY name or logo without CITY's prior written consent.
3) CITY will provide all printed bus media. CONTRACTOR shall be responsible for ensuring proper care, protection, handling, and maintenance of CITY Bus Media, and other printed schedule materials, and for ensuring that there is an adequate supply of media onboard each Revenue Vehicle and at the Transit Center. CONTRACTOR shall provide CITY with at least two (2) months advanced notice of dwindling supplies, based on typical usage, to allow CITY sufficient time to order replacement materials. 4) All communications with the media shall be the sole responsibility of CITY.

CONTRACTOR and its employees shall not engage the media as a spokesperson for CITY and shall forward any inquiries directly to the CITY. In addition, CONTRACTOR and its employees shall not speak on behalf of CITY in any online forum or social media site, at official public meeting, or to members of the press. CONTRACTOR shall limit its public engagement with customers to answering questions on board CITY Revenue Vehicles, at bus stops, at the Transit Center or as part of the official customer comment system.
5) CONTRACTOR may not use CITY's name, logo, or images in vendor promotional materials, written or oral endorsements, customer profiles, online information, or sales collateral unlessspecifically authorized by the City Manager. This provision does not prohibit CONTRACTOR from using CITY as a reference in responding to a request for proposals or other procurement solicitation, provided that CONTRACTOR shall coordinate all requests for references with the CITY.

XXVIII. Insurance & Indemnity:

CONTRACTOR shall maintain required and appropriate insurance coverage, including documentation of coverage to the CITY and provide the CITY with a certificate certifying that the CONTRACTOR has liability insurance and comprehensive and collision insurance for each vehicle as required by the CITY.

CONTRACTOR shall indemnify, defend, and hold harmless the CITY, and its officers, employees, and agents (“CITY indemnitees”), from and against any and all causes of action, claims, liabilities, obligations, judgments, or damages, including reasonable legal counsels’ fees and costs of litigation (“claims”), arising out of the CONTRACTOR’s performance of its obligations under this agreement or out of the operations conducted by CONTRACTOR, including CITY’s active or passive negligence, except for such loss or damage arising from the sole negligence or willful misconduct of CITY. In the event CITY indemnitees are made a party to any action, lawsuit, or other adversarial proceeding arising from CONTRACTOR’s performance of this agreement, CONTRACTOR shall provide a defense to CITY indemnitees, or at the CITY’s option, reimburse the CITY indemnitees their costs of defense, including reasonable legal counsels’ fees, incurred in defense of such claims.

Repair of physical damage that occurs to the buses shall be the sole responsibility of the CONTRACTOR or CONTRACTOR’s insurer. Any labor provided by CITY mechanics will be billed at the fully burdened staff rate based on actual pay and benefits. Parts will be billed at actual cost, including any taxes and shipping or freight charges.

Without limiting CONTRACTOR’s indemnification of CITY, and prior to commencement of Work, CONTRACTOR shall obtain, provide, and continuously maintain at its own expense during the term of the Agreement, and shall require any and all Subcontractors and Subconsultants of every Tier to obtain and maintain, policies of insurance of the type and amounts described below and in form satisfactory to the CITY.

Minimum Scope and Limits of Insurance: Coverage shall be at least as broad as:
 Commercial General Liability (CGL) At least as broad as Insurance Services Office form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury, personal & advertising injury, and blanket contractual liability without limitation, with limits no less than $5,000,000 per occurrence, $10,000,000 general aggregate. General liability policies shall be endorsed using ISO form CG 20 10 to provide that the CITY and its officers, officials, employees and agents shall be additional insureds under such policies.  Automobile Liability ISO Form Number CA 00 01 covering any auto (Code 1) with limit no less than $5,000,000 per accident for bodily injury and property damage. Coverage may be provided through one or more policies and shall include uninsured motorists, medical payments, and collision and comprehensive physical damage coverage. Automobile Liability policies shall be endorsed to provide that the CITY and its officers, officials, employees and agents shall be additional insureds under such policies.
a) In case of damage or destruction of any vehicle or vehicles provided by CITY or the CONTRACTOR, the CITY agrees that liability of the CONTRACTOR for said damage or destruction shall be limited to the appraised fair market value of the vehicle(s) at the time of the loss. The CONTRACTOR and CITY agree that the appraised fair market value shall be that value established by an appraiser or appraisers as mutually agreed upon.
b) In the event that addition, deletion or acquisition of new vehicles by CITY changes the vehicle fleet, the compensation paid to the CONTRACTOR for the purposes of maintaining vehicle liability and physical damage coverage of said vehicles shall be subject to immediate re-negotiation to recover or refund the documented actual premium cost under the insurance policy then in effect.  Workers’ Compensation as required by the State of California, with Statutory Limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease. CONTRACTOR shall submit to the CITY, along with the certificate of insurance, a Waiver of Subrogation endorsement in favor of the CITY, its officers, agents, employees, and volunteers.

Maintenance of Coverage: CONTRACTOR shall procure and maintain, for the duration of the contract, insurance against claims for injuries to persons or damages to property, which may arise from or in connection with the performance of the Work hereunder by CONTRACTOR, his agents, representatives, employees, subcontractors or subconsultants as specified in this Agreement.

Proof of Insurance: CONTRACTOR shall provide the CITY certificates of insurance and endorsements, as required, as evidence of the insurance coverage required herein, along with a waiver of subrogation endorsement for workers’ compensation. Insurance certificates and endorsements must be approved by the CITY prior to commencement of performance.

Current evidence of insurance shall be kept on file with the CITY at all times during the term of this Agreement. Agency reserves the right to require complete, certified copies of all required insurance policies, at any time.

Acceptable Insurers: All insurance policies shall be issued by an insurance company currently authorized by the Insurance commissioner to transact business of insurance in the State of California, with an assigned policyholders’ Rating of A- (or higher) and a Financial Size Category Class VII (or larger), in accordance with the latest edition of Best’s Key Rating Guide.

Waiver of Subrogation: All insurance coverage maintained or procured pursuant to this agreement shall be endorsed to waive subrogation against the CITY, its elected or appointed officers, agents, officials, employees, and volunteers, or shall specifically allow CONTRACTOR, or others providing insurance evidence in compliance with these specifications, to waive their right of recovery prior to a loss. CONTRACTOR hereby waives its own right of recovery against the CITY and shall require similar written express waivers and insurance clauses from each of its subconsultants or subcontractors.

Enforcement of Contract Provisions (non-estoppel): CONTRACTOR acknowledges and agrees that any actual or alleged failure on the part of the Agency to inform CONTRACTOR of noncompliance with any requirement imposes no additional obligations on the CITY, nor does it waive any rights hereunder.

Specifications not Limiting: Requirements of specific coverage features or limits contained in this Section are not intended as a limitation on coverage, limits or other requirements, or a waiver of any coverage normally provided by any insurance. Specific reference to a given coverage feature is for purposes of clarification only as it pertains to a given issue and is not intended by any party or insured to be all inclusive, or to the exclusion of other coverage, or a waiver of any type. If CONTRACTOR maintains higher limits than the minimums required above, the entity shall be entitled to coverage at the higher limits maintained by CONTRACTOR.

Notice of Cancellation: CONTRACTOR agrees to oblige its insurance agent or broker and insurers to provide CITY with thirty (30) calendar days’ notice of cancellation (except for nonpayment for which ten (10) calendar days’ notice is required) or nonrenewal of coverage for each required coverage.

Self-insured Retentions: Any self-insured retentions must be declared to and approved by CITY.

CITY reserves the right to require that self-insured retentions be eliminated, lowered or replaced by a deductible. Self-insurance will not be considered to comply with these specifications unless approved by the CITY’s Risk Manager.

Timely Notice of Claims: CONTRACTOR shall give CITY prompt and timely notice of claims made or suits instituted that arise out of or result from CONTRACTOR’s performance under this Agreement, and that involve or may involve coverage under any of the required liability policies.

Additional Insurance: CONTRACTOR shall also procure and maintain, at its own cost and expense, any additional kinds of insurance, which in its own judgement may be necessary for its proper protection and prosecution of the Work.

XXIX. Equipment and Vehicle Maintenance and Management:
1) CITY shall provide sufficient vehicles, radios, fuel and fareboxes required for the provision of the services as identified in the Scope of Work identified in this Agreement and the associated RFP. CITY shall deliver the vehicles to CONTRACTOR in good condition, with each vehicle meeting or exceeding generally accepted standards and practices of the public transportation industry. CITY shall service CITY vehicles.

Vehicles shall be parked in a location(s) to be provided by CITY or as designated by CITY. CONTRACTOR shall assist CITY with maintenance of vehicles and radios by ensuring repairs are reported timely and vehicles are transported to the City Fleet Maintenance Facility in a timely manner. Specifically, CONTRACTOR shall be responsible for the following:
a) CONTRACTOR employees will flag regular preventative maintenance intervals and will notify appropriate CITY Fleet Maintenance staff in a timely manner to ensure compliance with all California Highway Patrol (CHP) and FTA requirements. CONTRACTOR will make arrangements with Fleet Maintenance staff to schedule vehicles for needed repairs and preventive maintenance and coordinate transport of vehicles to the CITY Fleet Maintenance Facility. If CONTRACTOR considers a vehicle is considered unsafe to operate and transport to the CITY Fleet Maintenance Facility, CITY Fleet staff will conduct an on-site inspection. If the vehicle is considered inoperable by CITY staff, the vehicle will be towed. CONTRACTOR will optimize the scheduling of vehicles for preventive maintenance and other repairs so as not to impede the effective delivery of service. CONTRACTOR shall provide CITY access to its maintenance records including bus cleaning upon request.
b) CONTRACTOR will allow CITY to inspect vehicles upon request. CONTRACTOR will notify appropriate CITY Fleet Maintenance staff of all vehicle repairs and towing needs as required and reasonable, but in no way shall CONTRACTOR staff cause unnecessary, frivolous repairs to be made, or necessary repairs be delayed.

Failure of CONTRACTOR to notify CITY Fleet Maintenance staff of needed repairs and preventive maintenance in a timely manner will be considered negligent and could result in contract penalties in the form of reduced reimbursement in the amount of such repairs caused by such neglect.
c) CONTRACTOR will coordinate with CITY Fleet Maintenance staff to operate a satisfactory preventive maintenance, bus cleaning and major component rebuilding/replacement program and provide for repair and maintenance of all CITY owned or provided equipment, including, but not limited to buses, two-way radios, wheelchair lifts and fareboxes. This includes, but is not limited to, ensuring the repair or replacement of buses and equipment by CITY in an expeditious manner if such buses or equipment are damaged or destroyed during the term of this Agreement.
d) CONTRACTOR shall clean vehicles daily including all interior litter and debris.

Exterior of all vehicles shall be washed at a minimum of once weekly, but at such frequency as may be required to maintain a clean, inviting appearance.

CONTRACTOR will do a detailed or more thorough exterior and interior cleaning on each transit vehicle monthly, and CONTRACTOR will maintain a log showing the monthly detail cleaning for each vehicle and submit with monthly report. The interior of the bus cleaning should include mopping floors, cleaning seats, and cleaning the windows. CITY will inspect buses to evaluate bus cleaning performance for the purpose of accessing incentives and/or penalties consistent with performance standards provided in the RFP as Attachment E: City of Madera Transit Performance Standards, Incentives and Penalties. e) Each Revenue Vehicle and Non-Revenue Vehicle must receive a daily pre-trip inspection by the bus operator scheduled to operate the inspected vehicle prior to being placed in service. Mid-day relief bus operators shall perform an abbreviated inspection. CONTRACTOR shall supply daily pre-trip inspection sheets for Revenue vehicles to document the condition of the vehicle. A record of all such inspections shall be kept by CONTRACTOR and a record will be provided to CITY. CITY shall be responsible for licensing Revenue Vehicles with the DMV.
f) CONTRACTOR is responsible for ensuring that all Revenue and Non-Revenue Vehicles are equipped with a license plate, and that registration and proof of insurance are always on board each vehicle.
g) CONTRACTOR shall maintain the radio base station in good working condition and communicate with CITY to advise staff of maintenance requirement for radios on CITY owned transit vehicles.
h) CONTRACTOR will cooperate with CITY to ensure that all vehicles and equipment used in the operation of Fixed Route, DAR, and ADA/Paratransit services are maintained at a level that will meet and pass all required CHP inspections.

CONTRACTOR shall be responsible for assuring timely CHP inspections of all applicable vehicles.
i) CONTRACTOR shall supply computers and any peripheral equipment such as printers which must include scanning capability, and software applications including internet service to support operational functions provided under this Agreement. In addition, CONTRACTOR shall provide adequate technical support to ensure minimal technical disruptions to transit operations services. j) CONTRACTOR shall provide a computer-aided dispatch system to develop, deploy and support passenger information and data solutions for DAR/ADA Paratransit service.
k) CONTRACTOR shall install, monitor, and maintain on-board monitoring, i.e., DriveCam and MobilEye systems on all buses in operation within sixty (60) days of executing this agreement. CONTRACTOR shall coordinate installation with CITY Fleet Maintenance staff including a preinstall meeting before any installation of equipment occurs. CONTRACTOR shall maintain onboard monitoring systems including coordination with CITY Fleet Maintenance staff so as not to disrupt any transit services. CITY shall have use of all purchased and installed on-board monitoring systems equipment through its useful life. CITY shall have use of all leased on-board monitoring systems equipment throughout the term of the lease or this contract agreement, whichever is greater.

XXX. Safety, Accident, Incident and Complaint Procedures:
1) CONTRACTOR shall develop, implement, and maintain formal procedures, subject to CITY review and approval, to respond to accidents, incidents, service interruptions, and complaints. A written copy of the procedures will be provided to CITY within 60 days of initiation of this Agreement. Such occurrences to be addressed include, but are not necessarily limited to, vehicle accidents, passenger injuries, passenger disturbances, in-service vehicle failures, lift failures of buses in service, fixed-route buses operating more than ten (10) minutes behind schedule, and DAR buses/ADA Paratransit Vans operating more than thirty (30) minutes behind schedule.

CONTRACTOR shall maintain a formal log of all complaints received and track resolution.
2) All traffic accidents involving transit system vehicles, irrespective of injury, shall be reported to the City of Madera Police Department, Madera County Sheriff’s Office or California Highway Patrol, as appropriate. CONTRACTOR will advise such agency of the accident and request a police unit to investigate the accident. CITY Transit staff shall be notified in writing by CONTRACTOR of all accidents and incidents resulting in loss or damage to CITY property within three (3) working days. Damaged vehicles must be inspected by CITY Maintenance staff prior to the completion of any repairs.

CONTRACTOR shall have repairs completed by a CITY approved auto repair shop in a timely manner. CONTRACTOR will pay the auto repair shop directly in a timely manner for the work completed. In cases involving injury, CONTRACTOR shall notify CITY Transit staff immediately upon receipt by CONTRACTOR of such information.

CONTRACTOR shall document total number of accidents on the Monthly Report to CITY.
3) CONTRACTOR shall work cooperatively with CITY staff, other CONTRACTORS, and local, State and Federal representatives in developing and, implementing the security procedures described in this Section.
4) Upon verbal or written authorization from CITY, CONTRACTOR shall respond to emergency situations, either within or outside the service area, with CONTRACTOR personnel and CITY-owned vehicles. In the event of a major emergency or natural disaster, such as a fire, flood, or man-made catastrophe, CONTRACTOR shall make labor, management, transportation, and communications resources available to the extent feasible for emergency assistance. Incurred costs for additional emergency service are billable to the CITY as part of the following month's normal billing process. 5) CONTRACTOR shall be responsible for the safety of its personnel and for any worker's compensation claims that might result from performance of emergency service. 6) CONTRACTOR shall not be responsible for damage to CITY-owned vehicles that result directly from any incident outside of the control of CONTRACTOR while it is performing emergency services as authorized or directed by CITY. 7) CONTRACTOR shall be responsible for providing the following reports to CITY relating to system safety and security:
a) Monthly
i. Security and Emergency Incident Report Analysis.
ii. Safety meeting agenda, including corrective actions taken as a result of items identified through the safety committee.
iii. Vandalism/Incident Tracking Report.
iv. Employee safety training meetings. CONTRACTOR shall make the minutes of safety meetings available to CITY upon request.
b) Annually
i. Year End Trend Analysis.
ii. Other reports as required by CITY or by Federal, state, or local agencies.

XXXI. Conferring and Coordinating:

CONTRACTOR shall meet, confer, and coordinate on operations such as Agreement management, complaints, ADA complaints, on-time performance monitoring, coordination of bus maintenance, marketing, and route planning with CITY on a frequent (at least monthly) basis or as reasonably determined by CITY.

XXXII. Other Duties:

CONTRACTOR shall perform all other work as may be necessary to comply with the requirements of this Agreement.

XXXIII. Dispatching Software:

CONTRACTOR shall utilize dispatching software with enhanced functions, including a data plan for a minimum of 20 transit vehicles. CONTRACTOR shall provide a minimum of sixteen (16) tablets or comparable hardware equipment (including replacements) and eight (8) mounts that are fully utilized and functional during the contract period. CONTRACTOR shall install all equipment and make fully operational (including data verification) software inclusive of enhancements within thirty (30) days of initiation of this Agreement.

CONTRACTOR shall be responsible for compatibility with the expansion of the fleet.

XXXIV. On-Board Video Surveillance Cameras:

CONTRACTOR shall be responsible for the operation and maintenance of on-board video surveillance camera equipment on CITY transit vehicles. CONTRACTOR shall be responsible for managing the video surveillance data stored on CITY owned server to include maintaining access to stored data. CITY shall provide any required notice to riders and placards shall be placed on vehicles with notice of recording.

XXXV. Records and Reports:
1) CONTRACTOR must be familiar with National Transit Database (NTD) and California Transportation Development Act (TDA) reporting requirements, and other such requirements as may be required by CITY and as indicated in Attachment F of the RFP:

City of Madera Reporting Requirements.
2) CONTRACTOR shall maintain a daily office log containing vehicle breakdowns, road calls, missed trips (explaining the cause), and detailed records of all passenger complaints, comments and suggestions received.
3) CITY shall have the right to assess and audit any and all records associated with the service(s) provided under this Agreement. In addition, authorized regulatory agencies may be authorized to review the CONTRACTOR's service records in accordance with applicable law.
4) CITY reserves the right to establish a standardized reporting format with which CONTRACTOR must comply. Reports are requested in electronic format compatible with CITY computer hardware and software but may be requested in hard copy. 5) CONTRACTOR shall prepare and maintain the following records and documents, and shall submit the following reports to CITY:
a) Monthly Summaries. CONTRACTOR shall prepare monthly summaries with evidence of documentation as described in Section 3.A.XIX. of this Agreement.

Report should include existing or potential problems and suggested solutions as applicable. CONTRACTOR will maintain dispatcher's trip sheets and daily logs for review by CITY. Monthly summary reports shall be submitted to CITY no later than ten (10) days after the end of each month.
b) Passenger Complaint and Compliment Reports. CONTRACTOR shall document operational problems, passenger complaints, passenger compliments (whether received directly or through CITY) and general comments. The report must describe any action taken regarding these problems or complaints.

Documentation shall be in place on the day following identification of the operational problem or receipt of such passenger complaint. CONTRACTOR shall address all passenger complaints in accordance with the established complaint categories and procedures (Title VI, ADA, or General). All records of passenger complaints are to become a permanent record.
c) Incident and Accident Reports. CONTRACTOR shall, in accordance with the policy and process established by CITY, immediately notify the Madera Police Department, then the Grants Administrator, or his/her designee (or other appropriate CITY management staff if the Grants Administrator or her/her designee cannot be contacted) in the event of any traffic accident involving personal injury or substantial property damage or any other significant nonroutine incident or event occurring in the operation of services. d) National Transit Database (NTD). CONTRACTOR shall provide NTD data to CITY as required by the FTA by September 1 each year for CITY to complete the NTD Small Systems Reporting Module. CONTRACTOR shall submit to CITY applicable corresponding forms as described in the NTD Small Systems Reporting Manual. e) Financial Reporting Requirements. CONTRACTOR shall establish and maintain full and complete books of account for services provided hereunder which are separate from its other operations. Such books of account and accounting procedures shall be established using the accrual basis of accounting and shall be subject to approval, inspection, and audit by authorized employees and agents of CITY.
f) CITY may, in its discretion, obtain additional documentation of service through passenger surveys. These surveys may be administered by authorized representatives of the CITY or its designee. CONTRACTOR shall ensure the cooperation of all personnel with any operational procedures relating to such surveys, including the distribution of survey questionnaires or other actions necessary to obtain service-related information.
g) CITY's Key Personnel and CONTRACTOR's Operations/General Manager and appropriate Key Personnel shall meet at least once a month to review the overall performance of CONTRACTOR and the administration of this Agreement. In addition, CONTRACTOR shall participate in all audits and reviews by funding entities.

B. CITY RESPONSIBILITIES
CITY, as the owner of the service, shall establish overall management and operational policy for the service. CITY will periodically consult with CONTRACTOR on operational issues affecting service.

I. Fuel:

CITY shall provide fuel through a CITY designated fueling facility during the period of this Agreement for Fixed Route, DAR, and ADA/Paratransit services. CONTRACTOR shall have access to a Fuel Management Delivery System that shall be mutually acceptable to both parties. This fuel shall be used exclusively for Fixed Route, DAR, and ADA/Paratransit operations. CITY and CONTRACTOR records regarding milestravelled and fuel consumption will be exchanged if either party desires.

II. Office Facility:

CITY shall lease space to CONTRACTOR at the CITY's Transit Center for operation of CITY's transit services, including space for dispatch, office and vehicle parking. The terms of such lease shall be set forth in a separate agreement between CITY and CONTRACTOR. CITY shall provide office furniture for its transit program at the Transit Center sufficient to ensure smooth delivery of service. Office furniture deemed unnecessary, unsightly or undesirable may be removed at CITY's request. CITY may provide needed enhancements to the Transit Center space occupied by CITY transit services without prior approval of CONTRACTOR. All furniture provided by CITY shall remain CITY property upon any termination of this Agreement. CITYmay conductsite visits ofthetransit facility at any time during theAgreement Term for purposes of audits and monitoring. CONTRACTOR shall make available all records, files, logs and associated documentation to the CITY's designated representatives as requested.

III. Routing and Scheduling:
1) CITY shall provide routing and scheduling directives for fixed-route service.

CONTRACTOR shall provide routing and scheduling for Dial-A-Ride/ADA paratransit services.
2) CONTRACTOR is expected to assist CITY in planning service changes including providing a driver to test proposed routing. This assistance is not separately billable and is not considered revenue hours, special bus services or additional services.

CONTRACTOR may suggest alternatives to any service changes proposed by CITY and may also propose service changes or operating efficiencies it believes are appropriate for more efficient or improved services under this Agreement.

IV. Bus Stops and Bus Shelters:

CITY shall provide busstops, bus shelters,and related amenities.

V. Maintenance:

CITY shall maintain, repair, and replace CITY owned vehicles, including parts and labor.

Interior and exterior cleaning of vehicles is the responsibility of the CONTRACTOR.

VI. Tickets and Schedules:

CITY shall coordinate with CONTRACTOR to develop tickets, schedules/brochures for distribution by CONTRACTOR.

VII. Advertising and Marketing:

CITY shall coordinate with CONTRACTOR to develop, promote, and distribute advertising and promotional transit materials.

CITY shall provide marketing, public relations, and advertising services. CITY's decisions on all matters relating to advertising shall be final.

VIII. Payment:

CITY shall ensure payment of proper charges within thirty (30) days after CONTRACTOR submission of the monthly invoice and/or billing, and report, and CITY determining that the charges are justified.

IX. California Highway Patrol (CHP) Fees:

CITY shall provide reimbursement for appropriate and necessary CHP inspection fees.

X. Cost Details:
1) Maximum Obligation:

The price to be paid by CITY to CONTRACTOR for fixed-route service, Dial-A-Ride, and ADA/Paratransit shall not exceed the amounts outlined below:
a) For the period July 1, 2025, through June 30, 2027, not to exceed $5,354,619.56, for a maximum of 29,820, ±:15% vehicle service hours for Fixed Route and 28,140, ±:15% vehicle service hours for Dial-A-Ride/ADA Paratransit. Actual costs shall be based on an agreed upon Cost Proposal as provided by CONTRACTOR (Exhibit B).

Note: Costs after FY 2026/27 are to be based on an estimated annual Consumer Price Index (CPI) increase of three percent (3%) each year. b) Forthe period (Option Year 1) July 1, 2027, through June 30, 2028, not to exceed $2,948,961.97 for a maximum of 14,910, ±:15% vehicle service hours for Fixed Route and 14,070, ±:15% vehicle service hours for Dial-A-Ride/ADA Paratransit.

Actual costs shall be based on an agreed upon Cost Proposal as provided by CONTRACTOR (Exhibit B).
2) Additional vehicle service hours may be operated at the written request of the CITY and such additional service shall be more than the maximum obligation amount(s) as established therein. CITY shall pay CONTRACTOR for such additional service at the appropriate fixed hourly rate as established in Section 3.B.XI of this Agreement.

Reduced vehicle service hours may be scheduled upon the written request of the CITY, and such reductions shall reduce the maximum obligation of the CITY referenced above. In such case, the fixed hourly rates and fixed monthly fees provided in Section

3.B.XI will not be changed. The fixed hourly rate, however, may be renegotiated in the event vehicle service hours agreed upon in Section 3.B.XI. are increased or reduced cumulatively by more than fifteen percent (15%).
3) The City and Contractor shall negotiate in good faith equitable adjustments to Contractor’s pricing if Contractor’s operating costs increase, or Contractor’s anticipated revenue decreases, as a result of any of the following events:
a) the City requests a material change to the services to be provided by Contractor;
b) the City requests a change to the equipment or software to be provided by Contractor pursuant to this Agreement.

Contractor shall provide written notice to the City promptly after Contractor’s costs are impacted or an event occurs that Contractor determines in good faith will result in a cost impact, together with documentation sufficient to verify the cost impact. If the parties are unable to agree on equitable adjustments to Contractor’s pricing within ninety (90) days’ prior written notice to the other party, then either party may terminate this Agreement upon 120 days’ prior written notice to the other party. 4) All payments from CITY to CONTRACTOR for future services are contingent on and subject to the availability of State Transportation Development Act (TDA) funds, Federal Transit Administration (FTA) funds, and any other related transit funds to continue the services herein described. CITY cannot obligate funds beyond the current fiscal year. It is the intent of the CITY to pay CONTRACTOR for all services operated. CITY shall notify CONTRACTOR if such funds will become unavailable or insufficient for the provision of service, such that CONTRACTOR does not operate service for which CITY cannot pay. Notwithstanding any other provision of this Agreement, no CITY General Fund monies shall be encumbered or otherwise obligated. CITY may terminate this Agreement if TDA, FTA, or any other transitrelated funds are not available or insufficient.

XI. Cost Proposal:
1) All rates shall be fixed as outlined in the Cost Proposal submitted by the CONTRACTOR as outlined in Exhibit B.
2) Payment by CITY shall be computed as follows:
a) Vehicle Service Hourly Rate
i. For the duration of the AGREEMENT, CONTRACTOR will be paid a fixed Vehicle Service Hourly Rate for Fixed Route, Dial-A-Ride, and ADA/Paratransit according to the following schedule:

Year 1: Fiscal Year 25-26 $51.61
Year 2: Fiscal Year 26-27 $55.28
If both parties agree to extending the contract for one additional year, the actual “Cost per Revenue Hour” rate shall be adjusted as follows:

Optional Year 3: Fiscal Year 27-18 $59.43
ii. "Vehicle Service Hours" for fixed-route service shall be defined as the total number of hours operated while in revenue service commencing when the bus stops at the first designated stop and ends at the last designated stop, excluding deadhead time to and from the yard, designated lunch breaks, and fueling time. "Vehicle Service Hours" for Dial-A-Ride shall be defined as the total number of hours and fraction thereof operated in quarter hour increments while in revenue service from the first passenger "pick-up" to the time of the last passenger "drop-off' per vehicle per driver, specifically excluding any driver preparation time; paid or unpaid driver break periods; lunch periods; deadhead time either to or from the yard; driver exchange periods; fueling time, road calls or any such period that the driver and vehicle are not specifically engaged in the "pick-up", transport, or "drop-off' of revenue passengers. Such exclusions shall not include travel time between passenger "pick-ups/drop-offs."
iii. "First Passenger Pick-Up" shall be defined as the driver's actual arrival time or the "scheduled" pick-up time, whichever is later, except in instances when the passenger actually boards the bus and is transported prior to the "scheduled" pick-up time. If the passenger actually boards the bus and is transported prior to his/her "scheduled" pick up time, the time the passenger actually boards the bus shall be designated as the "first passenger pick-up."
b) Fixed Monthly Fee
i. For the duration of the AGREEMENT, CONTRACTOR will be paid a Fixed Monthly Fee for Fixed Route, Dial-A-Ride, and ADA/Paratransit according to the following schedule:

Year 1: Fiscal Year 25-26 $92,351.61
Year 2: Fiscal Year 26-27 $95,719.04
If both parties agree to extending the contract for one additional year, the “Fixed Monthly Fee” rate shall be as follows:

Optional Year 3: Fiscal Year 27-28 $102,219.56
ii. Fee shall be pro-rated in the event when service is not provided for a full month.

XII. Invoices:

CONTRACTOR shall submit the invoices to CITY as follows:
1) CONTRACTOR shall invoice CITY monthly for all charges due to CONTRACTOR pursuant to this Agreement and no later than the 10th of the month after the service for the prior month has been provided. All monthly and hourly rates billed to the system will be included in the CITY's invoice. Costs are a part of and not in addition to rates defined in Section 3.B.XI.
2) CONTRACTOR monthly invoices shall be submitted with a Monthly Report with sufficient operating detail to allow the CITY to verify all charges before payment is processed.
3) Vehicle service hours shall be directly traceable by operator trip sheets that will be provided to the CITY electronically upon request. Hourly and fixed costs shall be computed weekly and submitted monthly.
4) All payments by CITY shall be made monthly after the service for the prior month has been provided. CITY shall make payment no more than thirty (30) days from receipt of invoice and required reporting documents. If CITY disputes any items on an invoice or monthly report for a reasonable cause, CITY may deduct that disputed item from the payment butshall not delay payment for the undisputed portions. CITY shall notify CONTRACTOR within fifteen (15) working days after receipt of invoice and monthly reports by CITY of the amounts and reasons for such deletions. Payments shall be made by check payable to and mailed to:

MV Transportation Inc.

P.O. BOX 31001-4046
Pasadena, CA 91110-4046

4. ALL OTHER PARTY RESPONSIBILITIES
I. Control:
1) All services rendered by CONTRACTOR under this Agreement shall be subject to control of CITY.

Notwithstanding the language in the preceding paragraph, CITY shall not interfere with the management of CONTRACTOR's normal internal business affairs and shall not attempt to directly discipline or terminate CONTRACTOR employees. CITY may advise CONTRACTOR of any employee's inadequate performance that has a negative effect on the service being provided, and CONTRACTOR shall take prompt action to remedy the situation. In extreme cases, CITY may request removal of a CONTRACTOR employee from performance under this Agreement, for example, based on a driver's history in regard to driving records or abuse of DAR, ADA/Paratransit and/or Fixed Route passengers. CITY shall make such requests in writing, state the reasons therefore and include any supporting documentation. Such request shall not violate applicable local, state or federal laws, rules or regulations. 2) Changes:

In the event CITY orders changes from this Agreement and/or the description of services in the Scope of Work or for other causes orders additional CONTRACTOR work not contemplated hereunder, additional compensation shall be allowed forsuch extra work. This additional compensation shall be negotiated between CITY and CONTRACTOR.

II. Contract Re-negotiation:

This Agreement may be re-negotiated at any time during the period of this Agreement, in the event the CITY determines that a new scheduling, pickup or route system, there is a change in the laws, rules, regulations, etc. applicable to the services provided by CONTRACTOR, or personnel levels, etc., may be cost-effective or necessary for efficient and effective operation of services. In this event, parties shall meet prior to any proposed service or contract changes to determine contract and payment schedules. Any new terms or conditions shall be agreed to in writing.

III. Qualification for Future Contracts:

As a result of having entered into this Agreement, CONTRACTOR shall not be penalized or disqualified from bidding subsequent transportation management and operation programs under the jurisdiction of CITY.

IV. Succession:

This Agreement shall be binding on and inure to the benefit of the heirs, executors, administrators and assigns of the parties hereto.

V. Termination:
1) Termination for Default:
a) CITY may impose sanctions for failure to comply with the contract terms including withholding payment, terminating the contract, or other remedies provided by law.
b) All the terms, conditions, and covenants of this Agreement are considered material, and in the event CONTRACTOR breaches or defaults in the performance of any such terms, conditions, or covenants which areto be kept, done or performed by it, CITY shall give CONTRACTOR thirty (30) days written notice either by certified mail or by personal service, describing such breach or default, and if CONTRACTOR fails, neglects or refuses for a period of more than thirty (30) days after receipt thereof to remedy, or cure such breach or default or is not diligently pursuing a cure, then CITY without further notice, may cancel this Agreement. In the event of termination of this Agreement as hereinabove specified, CITY shall have the right to take immediate possession of all buses, equipment, and facilities provided to CONTRACTOR by CITY. In the event the Agreement is terminated, all pertinent data prepared for the Fixed Route, Dial-A-Ride, and ADA/Paratransit services shall be made available to CITY without additional cost. Telephone number(s) for Dial-A- Ride, ADA/Paratransit, and Fixed Route will stay with the CITY. 2) Termination for Convenience:

Either party may terminate this Agreement in whole or in part at any time giving written notice to the other party by certified mail or personal delivery. If a party elects to terminate this Agreement, such party shall give the other party sixty (60) days prior written notice of said termination.

CONTRACTOR shall be paid its reasonable and necessary costs on work performed to the date of termination of service. CONTRACTOR compensation shall be governed by Section 3.B.XI - Price Formula. CONTRACTOR shall promptly submit its termination claim to CITY for payment. If CONTRACTOR has any property in its possession belonging to CITY, CONTRACTOR shall account for the same and shall dispose of it in the manner directed by CITY.
3) Rights of CITY upon Termination or Expiration of Agreement and Waiver of Claims:

Upon expiration or earlier termination of this Agreement, CITY shall have the right to provide the services by means of its own employees, buses, or equipment, or pursuant to contract with other carrier(s) or otherwise, along the route and within the service area operated by CONTRACTOR as provided in this Agreement.

VI. Performance Bond:

CONTRACTOR will be responsible for the submission of a performance bond prior to the initiation of service. The bond shall be renewed on an annual basis for the duration of the Agreement term, and the amount of the bond shall be equal to twenty percent (20%) of the fixed cost component for the given year as identified in service contract. The bond shall be a performance bond or a certificate of deposit issued in the name of the "City of Madera." Other performance bond arrangements are subject to the approval of CITY. CONTRACTOR shall maintain the performance bond during the life of the Agreement.

VII. Liquidated Damages:

CONTRACTOR's failure to perform contractual service obligations shall result in the assessment of liquidated damages at the rate of $250.00 per day for each day of noncompliance/non-performance of administrative reports and at a rate up to $500.00 per day for operational non-compliance/non-performance. CITY shall assess liquidated damages within ninety (90) days of the alleged failure or forfeit its right to assess such liquidated damages. No liquidated damages shall be assessed for service failures resulting from factors outside the scope of control of Contactor, including, but not limited to, weather, road construction or traffic delays.

VIII. Communications:

All notices hereunder and communications with respect to this Agreement shall be effective upon the mailing thereof by registered or certified mail, return receipt requested, and postage prepaid to the persons named below:

If to CITY: Grants Administrator

CITY OF MADERA
205 West 4th Street
Madera, California 93637
(559) 661-3692
If to CONTRACTOR: Erin K. Niewinski, Executive VP & CFO MV Transportation, Inc.
2711 N. Haskell Ave, Suite 1500 LB2
Dallas, TX 75204
IX. Information and Documents:

All information, data, reports, records, maps, and survey results as are existing, available, and necessary for carrying out work as outlined in the Scope of Work and Agreement hereof, shall be furnished to CONTRACTOR without charge by CITY, and CITY shall cooperate in every way possible to carry out the work without undue delay.

X. Proprietary Rights:

All inventions, improvements, discoveries, propriety rights, patents and copyright made by CONTRACTOR under this Agreement shall be made available to CITY with no royalties, charges or other costs but shall be owned by CONTRACTOR. All manuals prepared by CONTRACTOR underthis Agreement shall bemade available to CITY at no charge butshall be owned by CONTRACTOR and shall not be copied, disclosed, or released to CITY or CITY's representative or participating organization without prior written consent of CONTRACTOR.

Reports are excluded from this provision and shall be owned by CITY. CONTRACTOR, however, shall have the right to print and issue copies of these reports. CONTRACTOR may make presentations and releases relating to the project. CITY shall approve papers and other formal publications before they are released.

XI. Force Majeure:

CONTRACTOR shall not be held responsible for losses, delays, failure to perform or excess costs caused by events beyond the control of CONTRACTOR. Such events may include but are not restricted to acts of God; fire; epidemics; earthquake; flood or other natural disaster; acts of the government; riots; strikes; picketing; labor disputes; labor shortages; war; civil disorder; and unavailability of fuel. No payment, however, shall be made by CITY to CONTRACTOR for such time that service is not provided.

XII. Shortages and Delays:

If CITY fails to provide or delays providing items as herein provided, then CONTRACTOR shall not be responsible for any delays or resulting decline in the quality of service.

XIII. Emergency Procedures:

In the event of a major emergency such as an earthquake, dam failure, or man-made catastrophe, CONTRACTOR shall make transportation and communication resources available to the degree possible for emergency assistance. If the normal line of direct authority from CITY is intact, CONTRACTOR shall follow instruction of CITY. If the normal line of direct authority is broken, and for the period while it is broken, CONTRACTOR shall make best use of transportation resources following to the degree possible the direction of an organization such as the police, Red Cross, or National Guard, which appears to have assumed responsibility. Emergency use of transportation may include evacuation, transportation of injured, and movement of people to food and shelter. CONTRACTOR shall be reimbursed in accordance with the normal "Price Formula" and "Payment" or, if the normal method does not cover the types of emergency services involved, then on the basis of fair, equitable and prompt reimbursement of CONTRACTOR's actual costs.

Reimbursement for such emergency services shall be over and above "Maximum Obligation" of this Agreement. Immediately after the emergency condition ceases, CONTRACTOR shall re-institute normal transportation services. CITY agrees to indemnify, hold harmless and defend CONTRACTOR, its directors, officers, employees and agents from and against every claim or demand which may be made by any person, firm or corporation, or any other entity resulting from or arising in connection with CONTRACTOR providing emergency services to the CITY. CITY also agrees to provide insurance for evacuation service at the levels otherwise applicable to this contract.

XIV. Interruption of Service:

In the event service required to be performed by CONTRACTOR under this Agreement is interrupted for any cause, and scheduled service is discontinued for more than forty-eight (48) hours, CITY shall have the right forthwith to take temporary possession of all facilities, buses and equipment provided to CONTRACTOR by CITY, and the facilities and equipment supplied by CONTRACTOR forthe purpose of continuing the service which CONTRACTOR has agreed to provide in order that the CITY can preserve and protect the public interest and welfare. In the event the CITY does take possession of said CONTRACTOR-supplied facilities and equipment, CONTRACTOR shall be reimbursed by CITY for the actual cost of the temporary use of said facilities and equipment that normally would have been incurred by CONTRACTOR. CITY shall have the right to possession of such facilities and equipment and to render the required service until CONTRACTOR can demonstrate to the satisfaction ofthe CITY that required services can be resumed by CONTRACTOR, provided that such temporary assumption of CONTRACTOR's obligation under this Agreement shall not be continued by the CITY for more than one-hundred twenty (120) days from the date such operations were undertaken. Should CONTRACTOR fail to demonstrate to the satisfaction of the CITY that required services can be resumed by CONTRACTOR prior to the expiration of the aforementioned one hundred twenty (120) days, this Agreement shall terminate, and the rights and privileges granted in the Agreement shall be cancelled. During the period in which the CITY has temporarily assumed the obligations of CONTRACTOR under this Agreement, CITY shall pay costs and expenses applicable to said period, and CONTRACTOR shall not be entitled to receive payment as provided for in Section 3.B.XIherein. Any payments due CONTRACTOR for performance under this Agreement for services rendered during a partial monthly period shall be paid to CONTRACTOR.

XV. Audit:
1) CONTRACTOR shall permit the authorized representatives of CITY, County of Madera, California Department of Transportation, the U.S. Department of Transportation, and the Controller General of the United States to inspect and audit all data and records, including financial records, of the CONTRACTOR relating to performance under this Agreement. This includes any handwriting, typewriting, printing, photostatic, photographing, and every other means of recording upon tangible thing, any form of communication or representation including letters, words, pictures, sounds, or symbols or any combination thereof. Any authorized representative of CITY shall have access to any writings as defined above for the purpose of making audit, evaluation, examination, excerpts, and transcripts during the period such records are to bemaintained by CONTRACTOR. Further, CITY has the right at all reasonable times to audit, inspect, or otherwise evaluate financial internal controls and work performed or being performed under this Agreement.
2) In June of each year of the Agreement Term, CONTRACTOR shall conduct a self-audit on safety, security, and emergency preparedness. These audits shall be based upon Federal, State, and local programs and guidelines, audit results, and the APTA Bus Safety Management Program checklists. CONTRACTOR shall also participate in periodic CITY audits and monitoring and shall also assist CITY during any Federal, state, or local safety or security audits.

XVI. Transportation Data Reporting:

CONTRACTOR shall report transportation data to CITY in accordance with Level C of the Uniform Financial Accounting and Reporting Elements (FARE) as required under Title 49 United States Code (U.S.C.) §5335(a). All transit data reporting should be consistent with National Transit Database (NTD) guidelines and requirements as applicable to the size and nature of the CITY's transit operations.

XVII. Licenses:

A license and a Certificate of Public Convenience and Necessity to operate in accordance with this Agreement are hereby granted to CONTRACTOR. CITY and County of Madera hereby expressly waive any franchise or business license fees that CITY might ordinarily require for operation in accordance with this Agreement.

XVIII. Fidelity Bond:

During the period this Agreement shall be in effect, CONTRACTOR shall cause its staff personnel to be covered under an appropriate bond providing protection from employee theft up to the amount of Fifty-Thousand Dollars ($50,000) with respect to any one occurrence by CONTRACTOR employees. Alternatively, CONTRACTOR may provide a Commercial Crime Policy in lieu of the bond, subject to approval of the City’s Risk Manager.

XIX. Prohibited Interest:

No member, officer or employee of CITY during his/her tenure or one year thereafter shall have any interest direct or indirect, in this Agreement or the proceeds thereof.

XX. Conflict of Transportation Interests:

CONTRACTOR shall not divert any revenues, passengers or other business from CITY projects to any taxi or other transportation operation of CONTRACTOR.

XXI. Debarred Bidders:

CONTRACTOR, including any of its officers or holders of a controlling interest, is obligated to inform CITY whether it is or has been on any debarred bidders' list maintained by the United States Government. Should CONTRACTOR be included on such a list during the performance of this project, it promptly shall so inform CITY.

XXII. Assignment:

This is an agreement for the services of CONTRACTOR. CITY has relied upon the skills, knowledge, experience, and training of CONTRACTOR, CONTRACTOR's firm, associates, and employees of CONTRACTOR as an inducement to enter into this Agreement. CONTRACTOR shall not assign or subcontract this Agreement without the express written consent of CITY.

Further, CONTRACTOR shall not assign any monies due or to become due under this Agreement without the prior written consent of CITY. Notwithstanding the above, the CONTRACTOR may assign this Agreement to a parent, subsidiary, related or affiliated company with written consent of the CITY.

XXIII. Amendment:

This Agreement may be modified, amended, changes added to or subtracted from by the mutual consent of the parties hereto if such amendment or change is in written form and executed with the same formalities as this Agreement and attached to the original Agreement to maintain continuity.

XXIV. Headings:

The headings ortitles to sections of this Agreement are not part of the Agreement and shall have no effect upon the construction or interpretation of any part of this Agreement.

XXV. Exhibits:

All Exhibits, Attachments and Requirements made part of the CITY's RFP for transit services are integral parts of this Agreement and are incorporated herein by reference.

XXVI. Independent Contractor:
1) In performance of the work, duties, and obligations assumed by CITY under this Agreement, it is mutually understood and agreed that CITY, including any and all of CITY's officers, agents and employees will, at all times, be acting and performing as an independent CONTRACTOR, and shall act in an independent capacity and not as an officer, agent, servant, employee, joint venture, partner, or associate of CONTRACTOR. Furthermore, CONTRACTOR shall have no right to control or supervise or direct the manner or method by which CITY shall perform its work and functions. CITY and CONTRACTOR shall comply with all applicable provisions of law and the rules and regulations, if any, of governmental authorities having jurisdiction over the subject matter hereof.
2) Because of its status as an independent CONTRACTOR, CITY shall have absolutely no right to employment rights and benefits available to CONTRACTOR employees. CITY shall be solely liable and responsible for providing to, or on behalf of, its employees all legally required employee benefits. In addition, CITY shall be solely responsible and hold CONTRACTOR harmless from all matters relating to payment of CITY's employees, including compliance with Social Security, withholding and all other regulations governing such matters. It is acknowledged that during the term of this Agreement, CITY may be providing services to others unrelated to CONTRACTOR or to this Agreement.

XXVII. Compliance with Laws:

CITY shall comply with all Federal, State and local laws, ordinances, regulations and provisions applicable in the performance of CITY's services. Wherever reference is made in this Agreement to standards or codes in accordance with which work is to be performed or tested, the edition or revision of the standards or codes current on the effective date of this Agreement shall apply, unless otherwise expressly stated.

XXVIII. Attorneys' Fees and Venue:

If any action is brought to enforce the terms of this Agreement, the party found by the court to be in default agrees to pay reasonable attorneys' fees to the successful party in an amount to be fixed by the Court. The venue for any claim being brought for breach of this Agreement shall be in Madera County or as appropriate in the U.S. District Court for the Eastern District of California, located in Fresno County.

XXIX. Governing Law:

The laws of the State of California shall govern the rights and obligations of the parties under the Agreement, including the interpretation of the Agreement. If any part of the Agreement is adjudged to be invalid or unenforceable, such invalidity shall not affect the full force and effect of the remainder of the Agreement.

XXX. City's Authority:

Each individual executing or attesting to this Agreement on behalf of CITY hereby covenants and represents: (i) that he or she is duly authorized to execute or attest and deliver this Agreement on behalf of such corporation in accordance with a duly adopted resolution of the corporation's articles of incorporation or charter and bylaws; (ii) that this Agreement is binding upon such corporation; and (iii) that CONTRACTOR is a duly organized and legally existing municipal corporation in good standing in the State of California.

XXXI. Contractor's Legal Authority:

Each individual executing or attesting this Agreement on behalf of CONTRACTOR hereby covenants and represents: (i) that he or she is duly authorized to execute or attest and deliver this Agreement on behalf of such corporation in accordance with such corporation's articles of incorporation or charter and by-laws; (ii) that this Agreement is binding upon such corporation; and (iii) that CONTRACTOR is a duly organized and legally existing corporation in good standing in the State of California. //
IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by and through their respective officers thereunto duly authorized on the date written below their signatures and that all required CONTRACTOR certifications and documentation has been provided to CITY:

CONTRACTOR CITY OF MADERA

By:___________________________________ By: ______________________________________ Erin K. Niewinski, Executive VP & CFO Cecelia Gallegos, Mayor Date: __________________ Date: ______________________
APPROVE AS TO FORM:

Shannon L. Chaffin, City Attorney
ATTEST:

Alicia Gonzales, City Clerk
Exhibits
Exhibit A………………………………………………………Conformed Request for Proposal (RFP) No 202425-26 Exhibit B............................................................................................................................. Cost Proposal Exhibit C......................................................................... CONTRACTOR's proposal dated April 21, 2025 City of Madera
Request for Proposals No. 202425-26
Management and Operations
for the City of Madera
Madera Metro Public Transportation System
Date Released: March 19, 2025
Proposals are due 5:00 p.m., April 18, 2025
Exhibit A
MADERA
METRO

THE WAY TO GO

TABLE OF CONTENTS
I. Introduction ..................................................................................................................................... 3 II. Background ...................................................................................................................................... 3 III. Project Description .......................................................................................................................... 4 IV. Scope of Services – Contractor Responsibilities.............................................................................. 6 V. Scope of Services – City of Madera Responsibilities......................................................................14 VI. Proposal Requirements..................................................................................................................16 VII. Proposal Evaluation .......................................................................................................................18 VIII. General Instructions.......................................................................................................................20 IX. General Provisions.........................................................................................................................22 X. Insurance Requirements for Contractors and Indemnity ..............................................................25 XI. Attachments...................................................................................................................................28 I. Introduction
The City of Madera (City) is seeking a qualified public transportation operator to provide both fixed route and demand-response transit service for the City. The City is seeking a two-year agreement with a one-year extension that will be mutually agreed upon by the City and the successful Proposer.

The DBE goal for this project is 0%. Examples of subcontracting opportunities to attain DBE participation include janitorial services, software publishers, and insurance (includes auto and surety bonds).

II. Background
Madera, California encompasses approximately 20 square miles. The City operates up to 18 twenty-passenger cutaway buses under the brand “Madera Metro”. The City currently provides the following transit services:

Fixed Route:

The City offers four fixed routes. City buses travel along predefined routes stopping only at defined bus stops while maintaining a schedule.

On-Demand Services:

The City operates two on-demand models:

A. Dial-A-Ride (DAR): DAR operates five buses during the week and one on the weekend.

B. Americans with Disability (ADA) Paratransit , providing curb to curb service. Paratransit operatesthree vans during the week and one during the weekend. The system transports about 92,000 riders annually. See Table 1 for ridership details.

Table 1: Madera Metro Ridership
Fiscal Year Fixed Route DAR ADA/Paratransit*
2019/2020 66,535 6,210 N/A
2020/2021 48,369 5,749 N/A
2021/2022 50,495 8,172 N/A
2022/2023 62,770 14,297 N/A
2023/2024 74,458 17,413 191
*During Fiscal Years 2020 – 2023 ADA Paratransit passengers were counted in the DAR passenger counts.

Management and Operations for the City of Madera
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With the assistance of Local and State funds, the City has made substantial improvements to its bus shelters and enhanced amenities along the fixed routes. Over a five-year period, Madera Metro has made strong efforts in its rebranding with a new logo, additional fleet, the construction of a new 2,200 square-foot Transit Center, increased service routes, and new bus stop signage.

The City Council (Council) is the policymaking body for the City. The Transit Advisory Board (TAB) serves in an advisory capacity to Council and staff on transit matters, reviews transit system proposals, ensures grievance procedures for transit services are followed, and participates in overall transit planning and operating activities. Both Council and the TAB (among others) will be included as stakeholders throughout this project.

The City’s Grants Division is responsible for managing transit funding resources. Grants staff manage the City’s transit operating and capital budgets, administer the transit service contracts, monitor transit operations and transit facilities, transit marketing, transit service enhancements, and fleet acquisition and replacement. The City provides transit vehicles and maintenance, bus stop furnishings, marketing materials, and public notices.

The City’s Fleet Management Division is responsible for the maintenance of City-owned vehicles.

The Contractor is responsible for flagging vehicles requiring preventative maintenance. The Contractor is responsible for interior and exterior bus washing.

III. Project Description
Fixed Route:

The City operates four routes in the Fixed Route System. Service route maps can be found in Attachment I, Service Route Maps.

1. Purple Line, Route 1: Total Run Time is 53 minutes

2. Orange Line, Route 2: Total Run Time is 1hour and 51 minutes

3. Green Line, Route 3: Total Run Time is 1 hour and 49 minutes

4. Blue Line, Route 4: Total Run Time 50 minutes
Purple Line, Route 1
The Purple Line is designed to focus on providing service to the area of the city east of SR 99. The route serves several key destinations including multiple grocery stores, the Madera Intermodal Station, and Walgreens. The length of the route is 13 miles.

Orange Line, Route 2
The Orange Line is designed to focus on providing service to the area of the city west of SR 99.

This route path provides access to the Madera Intermodal Station for transfer opportunities to Management and Operations for the City of Madera
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the Purple and Green lines. This route also connects multiple key destinations in the city including Walgreens, Madera High School, and the Madera Community Hospital. The length of the route is 13 miles.

Green Line, Route 3
The Green Line is designed to serve the area of the city west of the SR 99 and southeast along Avenue 12. This route provides service to students attending Madera Community College and provides a connection to the area for residents along Road 28, Avenue 14, and Road 29. This route also serves Walgreens and the Intermodal Station for transfers to the Purple and Orange lines. The length of the route is 25 miles.

Blue Line, Route 4
The Blue Line provides service to the area of the city north of West Cleveland Avenue. The route provides access to Walgreens, Pan-American Park, Matilda Torres High School, and the existing Amtrak Station. The length of the route is 11 miles.

Demand Response/DAR:

DAR is a demand-response, curb-to-curb service operating up to six buses and three vans.

Reservations may be made up to 14 days in advance. Same day reservations two hours in advance of the requested service time are permitted. Reservations are made through the administrative/dispatch office. During non-business hours, riders may leave a message with the transit operator requesting a reservation.

Americans with Disabilities Act (ADA) Complementary Paratransit Services:

The City’s ADA Paratransit System is described in detail in the City’s ADA Complementary Paratransit Service Plan (2007). This plan documents requirements of the FTA 49 CFR 37.135 –

37.139. The City’s transit fleet is ADA compliant, and wheelchair-lift equipped.

Hours of Operation/Fares:

The operating hours for the Madera Metro Fixed Route System are:

Weekdays 7:00 a.m. – 6:30 p.m. and Saturday 9:00 a.m. – 4:00 p.m.

The operating hours for the Madera Metro DAR/ADA Paratransit System are:

Weekdays 7:00 a.m. – 6:30 p.m.

Saturday 9:00 a.m. – 4:30 p.m. and Sunday 8:30 a.m. – 2:30 p.m.

There are no fares for Fixed Route passengers. There is a $3.00 fare per reservation/trip on DAR for passengers ages 18-59 years old . There is not a fare for passengers ages 17 and under, ages Management and Operations for the City of Madera
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60 and older, students, veterans, disabled individuals, personal care attendants, and a companion of an ADA Paratransit passenger.

Fleet and Passenger Amenities:

The City has 18 City-owned buses currently in service and three vans. A detailed inventory listing is shown in Attachment H, City of Madera Transit Fleet Inventory. The City pays fuel for gas and Compressed Natural Gas (CNG) vehicles. The City is responsible for maintenance of City-owned transit fleet in accordance with City of Madera Fleet Maintenance Policy documented in Attachment G, Fleet Maintenance Policy.

The City purchases. installs and maintains all bus stop shelters, signs, benches and related amenities . The City will install passenger shelters and benches at key Fixed Route bus stops, as needed and as funding permits. It is expected that the Contractor will assist as requested to help identify passenger amenity requirements.

Operations Facility:

Transit fleet maintenance is undertaken by the City of Madera Fleet Management Division based at the City’s Fleet Maintenance shop facilities located at the City of Madera Corporate Yard at 1030 South Gateway, Madera, CA. Some in-service vehicles are parked there within a secured area.

The City’s transit services Contractor is required to enter into a separate agreement with the City to lease space at the City of Madera Transit Center located at 1951 Independence Drive, Madera, CA. Dispatching, driver scheduling, ticket and pass sales, and general management functions are based at the Transit Center. The duration of the Contractor’s Transit Center lease is for the same period as their transit services contract. The current Contractor uses the enclosed parking lot for parking City buses and as a transit hub.

IV. Scope of Services – Contractor Responsibilities
General:

The City is interested in contracting with a Contractor that will conduct and coordinate the Madera Metro Transit system.

The work shall comply with the requirements of all the following without limitation, and shall apply to this RFP and any subsequent contract as though incorporated herein by reference:
 Federal laws
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 State laws
 Local laws
 Rules and regulations of governing utility districts
 Rules and regulations of other authorities with jurisdiction over the procurement of products
Services to be Provided:

The successful Contractor will be responsible for the services listed in this RFP. Attachment C, Sample Contract provides a more detailed description of the Scope of Work that is to be expected from the Contractor. The Contractor will be expected to have thorough knowledge, expertise, skills, and experience necessary to deliver the services requested in the RFP, all attachments, and exhibits.

Key Personnel/ Management:

The Contractor shall provide general and specific management of day-to-day operations for the City’s fixed-route and demand-responsive services. Contractor shall oversee the operation of the services using a full-time, on-site transit manager. Contractor is expected to provide appropriate management coverage.

Operations:

The Contractor shall locate its administrative/operations office at the City of Madera Transit Center. The Contractor shall enter into a separate agreement with the City to lease space at the Transit Center, as detailed below under Section V: City of Madera Responsibilities. The Contractor will ensure that all buses are housed overnight at the Transit Center, at the City of Madera Corporate Yard, or at a location agreed upon by the City. The Contractor is expected to maintain the Transit Center office in a professional manner.

Telephone/ Information System:

The Transit Center office has a City-owned base radio station and Contractor-supplied phone system. The Contractor shall maintain a telephone system dedicated exclusively to the reception of incoming calls from customers of Fixed Route and DAR service for the purpose of requesting service information and scheduling trips. Management is expected to be available by mobile phone during any business hours.

The Contractor shall be responsible for the monthly cost of the radio frequency and telephone bill. The Contractor shall maintain a minimum of four telephone lines; two incoming lines for customer communications and service requests on a rollover system. System passengers are to call a specific telephone number used only for this service. Contractor’s telephone system shall Management and Operations for the City of Madera
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be caller-friendly providing pleasing on-hold messaging and/or music and shall record all dispatch/caller interactions. The recordings shall be maintained for a minimum of ninety (90 days). Contractor shall also provide telecommunications device for the deaf (TDD) capability and equipment and telephone reservations capabilities per ADA requirements.

The Contractor shall be responsible for management of all drivers and supervisory personnel. The Contractor shall be responsible for driver assignments, field supervision, dispatching, and complaint management to ensure all service is operated as scheduled. Management and/or supervisory personnel shall be available Monday through Saturday during designated hours of operation. Management and/or supervisory personnel shall be available either in person or by mobile phone on Sundays to provide adequate supervision of service during hours of operation.

The Contractor shall be responsible for system-wide ADA compliance, the ADA eligibility certification process, and managing ADA complaints. The Contractor shall distribute ADA applications, render an initial determination of eligibility, and oversee the appeals process, as needed. The City’s ADA Policy shall set sufficient guidelines to allow Contractor to administer the ADA eligibility certification process in accordance with such policy. The Contractor will be responsible for maintaining a current ADA certification list and preparation of certification identification cards and renewals. The City’s ADA Policy shall be the sole responsibility of the City.

Personnel:

The Contractor shall be responsible for the employment and supervision of all employees necessary to perform the service(s) described herein. Such responsibilities shall include employee recruitment, screening, selection, training (including customer service training), supervision, employee relations, drug testing, and recruitment of all employees through the local media and local employment agencies. Contractor's personnel wages and work hours shall be in accordance with local government, County, State, and Federal regulations affecting such employment. In the event of personnel changes in the contract manager's position, the City reserves the right to interview, evaluate and/or reject any proposed candidates.

Dispatchers and customer service representatives shall have bilingual skills (communicate in Spanish and English--i.e., ability to understand simple directions, addresses and times).

Consideration should be given to bilingual drivers who understand simple direction in English/Spanish. Qualified bilingual supervisory personnel shall be available during all hours of operation.

Training:

The Contractor shall develop, implement, and maintain a formal training and retraining program (Training Plan). All drivers, dispatchers, telephone information personnel, and supervisors shall participate in the program. A copy of the training program, including periodic updates, shall be Management and Operations for the City of Madera
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made available to the City annually. A copy of the proposed Training Plan shall be provided and clearly marked as part of the submitted Proposal as specified in Section VI. Proposal Requirements.

The Contractor shall implement and maintain a specific training and retraining program for all drivers. The program must provide a fixed minimum number of hours of training for new employees, including classroom instruction, behind-the-wheel training under supervision of a certified instructor, and in- service training. The program shall include, but not necessarily be limited to, instruction covering applicable laws and regulations and defensive driving practices, passenger assistance techniques, accident/incident procedures, radio procedures, Fixed Route and DAR operating policies and procedures, employee work rules, vehicle safety inspection, equipment care and maintenance, customer service, customer relations and appropriate response to passenger conduct. Drivers shall be trained to operate all types of buses, wheelchair lifts and securement systems, and other equipment which they may be expected to use in the provided services.

All drivers shall be certified as having completed the Contractor’s formal training course for new drivers as approved by the City and be licensed with a valid California Class B operator’s license with appropriate certification(s) and medical card. Drivers of transit buses shall possess a transit bus certificate as issued by the State of California Department of Motor Vehicles, pursuant to Section 12804.6 of the California Vehicle Code. Drivers of DAR vehicles shall possess a California General Public Paratransit Vehicle certificate. Drivers shall meet all applicable requirements as established by the California Highway Patrol.

The Contractor shall prepare and furnish to all drivers, dispatchers, telephone operators, and supervisors a Driver’s Manual. A copy of the Manual shall be clearly marked and included with the submitted Proposal as specified in Section VI. Proposal Requirements. Contents of the Driver’s Manual shall address, at a minimum, driver’s rules; drug and alcohol testing requirements; accident/incident policies; radio policies and procedures; fare collection policies and procedures; fog and inclement weather policy; vehicle inspection, care and maintenance policy and procedures, reporting procedures and pertinent sample forms. Updates or changes to the Driver’s Manual shall be made available to the City when they occur or at least annually.

Dispatchers, telephone operators, supervisors, and any other personnel who may from time-totime be assigned to telephone information or DAR reservation lines shall be trained in customer relations skills, telephone manners, accident/incident procedures, transfer points, fares, DAR reservation procedures, and operating policies as outlined in the Training Plan. Operations control personnel assigned to DAR trip scheduling and vehicle dispatching duties shall have a detailed knowledge of applicable procedures and professional, courteous techniques. City retains Management and Operations for the City of Madera
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the right to require retraining of any Contractor staff at any time during the duration of the Contract.

Reports:

The Contractor must be familiar with National Transit Database Reporting Requirements and other such requirements, as may be required by the City and as indicated in Attachment F, City of Madera Reporting Requirements. The Contractor shall supply such data input to the City in a timely manner, but in no case later than the 10th day of the month following the month for which the data is being reported. The Contractor shall include as part of their Proposal examples of succinct report forms that provide requested information outlined in Attachment F, City of Madera Reporting Requirements as specified in Section VI. Proposal Requirements.

The Contractor shall maintain a daily office log containing vehicle breakdowns, road calls, missed trips (explaining the cause), and detailed records of all passenger complaints by category (General, Title VI, and ADA), comments and suggestions received.

The City has a preference for all logs and reports to be electronically based and stored rather than manual paper entry and storage.

The City shall have the right to assess and audit all records associated with the service(s) provided under this proposal. In addition, authorized regulatory agencies may be authorized to review the Contractor's service records in accordance with applicable law.

Additional Contractor Responsibilities:

Fidelity Bond
The Contractor shall obtain and keep in force a blanket fidelity bond providing no less than $50,000 per occurrence. The Contractor shall provide the City a copy of such bond accompanied by proof of payment for same within thirty (30) days of executing a contract with the City.

Fares
The City shall establish the fare structure for the services provided. Fares shall be subject to change as determined by the City. The City shall notify the Contractor of any fare changes at least fifteen (15) days in advance of the change. The Contractor shall be responsible for assuring that each passenger provides the exact fare amount.

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The Contractor shall maintain sound internal controls over all tickets and monies collected through ticket sales. Contractor will provide written cash management procedures for approval by City prior to start of services.

Tickets/Passes and Schedules
The Contractor shall be responsible for managing the City developed and approved system of sales and distribution of tickets, passes, Fixed-Route schedules, DAR rider brochures, and other related system information at the Operations Facility.

Driver Identification
The Contractor shall be responsible for ensuring that drivers display appropriate identification on their uniforms. Further, the Contractor shall ensure that all drivers post bilingual placards, English and Spanish, which clearly identify the driver and provide the City contact information for reporting complaints, comments, or concerns. The City shall approve the design and placement of these placards prior to their use.

Electronic Data Storage
The City maintains on-board security cameras on each of its vehicles. Contractor shall be responsible for ensuring the proper storage of all electronic data gathered through this system for the period prescribed by law. Upon notice from the City, Contractor shall provide the City with access to this data within 24 hours.

Marketing
The Contractor shall assist the City with coordinating marketing efforts, including a minimum of 24 hours per year for implementation of a marketing plan for the service(s) to include but not limited to: posting materials on buses, making a bus available and delivering to a stationary event, making brochures and materials available at the Transit Center, and training drivers/dispatch to deliver branded messaging when conversing with passengers/callers. The City has final decisionmaking authority on all marketing plans and their implementation. Reference Attachment C , Sample Contract for examples of marketing expectation.

Uniforms
The Contractor shall insure that transit drivers are attired in an appropriate uniform as identified in Attachment C, Sample Contract. Driver uniforms will be subject to approval by the City. The Contractor will ensure that all drivers maintain a neat and clean appearance.

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Medical Assistance to Passengers
Contractor employees shall not be required to perform any medical or quasi-medical functions for passengers. In the event of illness on board a vehicle, the driver shall advise the dispatcher by radio and may proceed immediately to a medical facility for help.

Operating During a Declared Emergency
Upon declaration of an emergency, the Contractor shall deploy program vehicles in a manner described in the City's Emergency Response Plan, as available. The City shall compensate the Contractor for services that exceed the normal expense of operating the service(s) during such a period. The rate for such services shall be agreed upon in advance and specified in the service contract.

Parking and Traffic Violations
The Contractor shall be solely responsible for any parking and traffic violations of vehicles operating in connection with the transit programs described herein.

Driving Record Notification
The Contractor shall be responsible for immediately notifying the City of any drivers who are identified in the State's Pull Notice Program.

General Operator Maintenance
The Contractor will be required to provide general operator maintenance of vehicles, i.e., checking fuel, water, oil, and transmission fluid levels, tires, interior and exterior of vehicles, and cleaning of vehicles including occasional waxing of vehicles. The Contractor shall be required to inspect each vehicle for safety, function, and appearance of the vehicle prior to leaving the storage yard. The Contractor will report to the City all maintenance and repair needs. The City’s transit vehicle fleet maintenance history shall be made available to the Contractor upon request.

Contractor shall refer to Attachment G, City of Madera Fleet Maintenance Policy for specific requirements and responsibilities regarding maintenance.

Fuel
The Contractor shall fuel all transit fleet at City-designated fuel vendor(s) (currently Madera Unified School District CNG Fueling Station and Van de Pol Petroleum Station for gasoline) in accordance with any related contractual obligations.

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Routing and Scheduling
The Contractor will assist the City in establishing bus routes and bus schedules. Contractor may present initial plan ideas, shall conduct service analysis and/or support City staff to complete service analysis, and support public outreach by posting public notices on buses and at the Intermodal Facility, and attending City Council meetings. Contractor will utilize a computerassisted scheduling method capable of accommodating both advanced and same day reservations.

Performance Bond
Within ten (10) calendar days after the award of the contract, the Contractor will be responsible for the submission of a performance bond prior to the initiation of service(s). The bond shall be renewed on an annual basis, and the amount of the bond shall be equal to 20% of the annual service contract.

The bond shall serve as a guarantee of good faith on behalf of the Contractor that the terms of the contract shall remain in full force and effect during the full term of the contract, that Contractor will abide by said terms, and that Contractor shall fully and faithfully perform any and all obligations and duties imposed by said contract. The bond shall be a performance bond or a certificate of deposit issued in the name of the City of Madera. Other performance bond arrangements are subject to the approval of the City. The performance bond shall be maintained by the Contractor during the life of the contract.

Liquidated Damages
The Contractor's failure to perform its contractual service obligations shall result in the assessment of liquidated damages at the rate of $250.00 per day beginning 24 hours after delivery of a formal letter from the City for each day of noncompliance/non-performance of administrative reports requirements, and at a rate up to $500.00 per day beginning 24 hours after delivery of a formal letter from the City for operational non-compliance/non-performance which include, but are not limited to those identified in Attachment E, City of Madera Transit Performance Standards in which case the later shall govern.

Billing
All billing shall be processed monthly. The Contractor shall submit an invoice accompanied by a detailed monthly report. The billing and monthly report shall be submitted within ten (10) days following the last day of the month being billed.

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V. Scope of Services – City of Madera Responsibilities
The City of Madera will be responsible for providing the following:

Management
The City of Madera shall establish overall management and operational policy for all transit services. The City will periodically consult with the Contractor on operational issues affecting service.

Office Facility Lease Agreement
The City of Madera shall lease space to the Contractor in the City’s Transit Center for operation of transit services, including dispatching and vehicle parking. The terms of such lease shall be provided in a separate agreement with the City as provided in Attachment J, Transit Center Lease Agreement. The City shall provide office furniture for its transit program at the Transit Center sufficient to ensure smooth delivery of service. The Contractor also may provide additional office furnishings. Office furnishings deemed unnecessary, unsightly or undesirable shall be removed at the City’s request. All furniture provided by the City shall remain City property and returned in satisfactory condition upon termination of the contract.

Buses
The City of Madera shall provide buses required for the operation of both the Fixed Route and DAR services, including back-up vehicles. With prior approval of the City, the Contractor also may provide buses or non-revenue vehicles for example to facilitate shift changes to ensure smooth operation of the system, or in the case of emergencies.

Bus Stops and Shelters
The City shall establish and maintain all bus stops and shelters on all Fixed Routes. The City shall be responsible for purchasing bus stop signs, shelters, and associated amenities. The Contractor shall assist and cooperate with the City in identifying locations for bus stops and shelters.

Maintenance and Repair
Repair of physical damage that occurs to the buses shall be the responsibility of the Contractor.

The City shall be responsible for maintenance of Fixed Route and DAR buses. Please refer to Attachment C, Sample Agreement and Attachment G , City of Madera Fleet Maintenance Policy for additional requirements related to maintenance and repair. The City’s vehicle maintenance history shall be made available to the Contractor upon request.

Radios
The City shall provide radios for all buses and a base station for use by the Contractor. Ownership of the radios will remain with the City.

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Routing and Scheduling
The City shall be responsible for establishing all bus routes, route scheduling and hours of operation with the assistance of the Contractor. City may request Contractor assist the City in establishing bus routes and bus schedules, as identified above under Contractor responsibilities.

Complaint Process
The City will participate with the Contractor in developing and using a mutually agreed to complaint tracking log.

Marketing/Promotion
The City shall develop marketing strategies and promotional plan(s) for transit service(s). City may request Contractor assist the City with coordinating marketing efforts, including implementation of a marketing plan for the service(s) as outlined in Contractor Responsibilities.

The City has final decision- making authority on all marketing plans and their implementation.

Reference Attachment C, Sample Contract for examples of marketing expectation.

Fares
The City shall retain all revenues generated by the service. The City reserves the right to conduct an audit of revenue and ticket inventory as needed and, at a minimum, on a quarterly basis.

Tickets, Transfers, Passes, and Schedules/Brochures
The City shall develop system tickets, transfers, passes, Fixed Route schedules, and DAR rider brochures for distribution by the Contractor. City may request Contractor assist with development of tickets, transfers, passes, and schedules/brochures to ensure compatibility with Contractor scheduling implementation and service delivery.

Report Forms
The City shall provide and update necessary reporting forms for the Contractor to provide service data and operational information on an as needed basis outside of the pre-approved Contractor Reporting Forms that provide requested information outlined in Attachment F, City of Madera Reporting Requirements.

Grant Applications
The City shall prepare and submit grant applications to support the transit system.

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VI. Proposal Requirements
These guidelines are provided for standardizing the preparation and submission of Proposal/Proposals by all vendors. The intent of these guidelines is to assist vendors in preparation of their proposals, to simplify the review process, and to help assure consistency in format and content.

A proposing vendor must follow the instructions for preparing the proposal in the prescribed format. The responses must follow same order as Sections A through G below, as well as include any specified attachments. Do not include any extraneous or marketing information.

Responses to this RFP must be complete. Responses that do not include all Proposal Requirements identified within this section and any subsequent addenda will be considered incomplete and will not be considered for award.

Proposals must include the following in the following order:

A - Cover Letter: (One page preferred.) The letter should designate the proposing vendor, the address of the vendor’s office where the relationship will be domiciled, the address of the closest local branch, if different, and be signed by an authorized officer. No pricing information should be included in the section. The cover letter shall be addressed to:

Jennifer Stickman, Procurement Services Manager
Finance Department
City of Madera
205 W. 4th Street
Madera, CA 93637
B – Scope of Services and Scheduling: Include a detailed Scope of Work Statement describing all services to be provided. This must address all areas in Section IV Scope of Services and shall include an overview of the proposer’s understanding of the project goals and requirements.

C – Addenda: The vendor shall provide acknowledgement of all addenda issued to this RFP. If no addenda issued, the vendor shall include a statement affirming such. This requirement applies as of the date of the submittal and vendor needs to submit additional affirmations for addenda issued after submittal.

D- Training Plan: The Contractor shall develop, implement, and maintain a formal training and retraining program (Training Plan). All drivers, dispatchers, telephone information personnel, and supervisors shall participate in the program. The Training Plan must be included in the bid proposal.

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E - Driver’s Manual: The vendor shall provide a Driver’s Manual. The contents of the Driver’s Manual shall address, at a minimum, driver’s rules; drug and alcohol testing requirements; accident/incident policies; radio policies and procedures; fare collection policies and procedures; fog and inclement weather policy; vehicle inspection, care and maintenance policy and procedures, reporting procedures and pertinent sample forms. The Driver’s Manual must be included in the bid proposal.

F - National Transit Database (NTD) Reporting: The Contractor shall supply examples of report forms that provide NTD data. The sample reporting document(s) must be include in the bid proposal.

G – Attachments: The vendor shall include all attachments indicated below.

Include with
Proposal Attachment
Yes Attachment “A” is a Cost Proposal Form. Using Attachment A, Cost Proposal Form, indicate in detail the compensation to be made to Vendor required under the contract. All forms, A1 through A4, must be completed and submitted. The bid proposal authorization must be completed, signed, and included with the proposal submittal.

Yes Attachment “B” is the RFP Reference Form. Using Attachment B, Reference Form, provide at least three references, i.e., agencies for whom the proposer is currently providing this service. Email addresses for contacts must be included.

The reference form must be completed and included with the proposal submittal.

Yes Attachment “C” is a draft of a City agreement as would normally be used in this procurement. Vendors are not required to sign said agreement at time of proposal submittal. An agreement in final form will be forwarded to the successful proposer, for signature, prior to contract award. As part of the technical proposal, a copy of the contract is not required, however, a proposer must review the terms and conditions and provide any exceptions. Any exceptions taken to the sample agreement must be provided as an attachment to the proposal submittal. If there are no exceptions, the proposer shall include a statement affirming such with the proposal submittal.

Please note that the City reserves the right not to modify the sample services agreement and award on the basis of the proposing vendor’s willingness to agree to the terms of the sample agreement.

Yes Attachment “D” is the Proposer Certifications. All certifications must be reviewed and require signatures and must be included with the bid proposal.

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Include with
Proposal Attachment
No Attachment “E” is the City of Madera Transit Performance Standards. This is included for supplemental information and should not be included with the proposal submittal.

No Attachment “F” is the City of Madera Reporting Requirements. This is included for supplemental information and should not be included with the proposal submittal.

No Attachment “G” is the Fleet Maintenance Policy. This is included for supplemental information and should not be included with the proposal submittal.

No Attachment “H” is most current City transit fleet inventory. This is included as supplemental information and should not be included with the proposal submittal.

No Attachment “I” contains our existing services routes. This is included as supplemental information and should not be included with the proposal submittal.

Yes Attachment “J” is a draft of the lease agreement as would normally be used to facilitate the lease of space to the Contractor in the City’s Transit Center for operation of transit services, including dispatching and vehicle parking. This agreement is administered separately from the Services Contract. Vendors are not required to sign lease agreement or services contract at time of proposal submittal. A lease agreement in final form will be forwarded to the successful proposer, for signature, prior to contract award. As part of the technical proposal, a copy of the lease agreement is not required, however, a proposer must review the terms and conditions and provide any exceptions. Any exceptions taken to the draft lease agreement must be provided as an attachment to the proposal submittal. If there are no exceptions, the proposer shall include a statement affirming such with the proposal submittal.

Please note that the City reserves the right not to modify the sample lease agreement and award on the basis of the proposing vendor’s willingness to agree to the terms of the sample lease agreement.

VII.Proposal Evaluation
Evaluation Process
All proposals will be evaluated by the City Selection Committee (Committee). The Committee will be composed of some City staff. Other parties that may have expertise or experience in the services described herein may also be members of the Committee. The Committee will review the submittals and will rank the proposers. The evaluation of the proposals shall be within the Management and Operations for the City of Madera
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sole judgment and discretion of the Committee. All contacts during the evaluation phase shall only be through the City’s Purchasing Division. Proposers shall neither contact nor lobby evaluators during the evaluation process. Attempts by Proposer to contact members of the Committee may jeopardize the integrity of the evaluation and selection process and risk possible disqualification of Proposer.

The Committee will evaluate each proposal meeting the qualification requirements set forth in this RFP. Proposers should bear in mind that any proposal that is unrealistic in terms of the technical or schedule commitments may be deemed reflective of an inherent lack of technical competence or indicative of a failure to comprehend the complexity and risk of the City’s requirements as set forth in this RFP.

The selection process will include oral interviews. Vendors will be notified of the time and place of oral interviews and of any additional information that may be required to be submitted.

Evaluation Criteria
Proposals will be evaluated according to each Evaluation Criteria and scored according to Table 2 below. The scores for all the Evaluation Criteria will then be multiplied according to their assigned weight to arrive at a weighted score for each proposal. A proposal with a high weighted total will be deemed of higher quality than a proposal with a lesser-weighted total. The final maximum score for any proposal is one hundred (100) points.

The Evaluation Criteria Summary and their respective weights are as follows:

Table 2: Evaluation Criteria Summary
No. Written Evaluation Criteria Weight
1 Completeness of Response Pass/Fail
2 Qualifications and Experience 25
3 Work Plan/Methodology 40
4 Schedule 15
5 References Pass/Fail
6 Cost Proposal 20
Subtotal: 100
A. Completeness of Response (Pass/Fail)
1) Responses to this RFP must be complete. Responses that do not include all Proposal Requirements identified within Section VI of this RFP, subsequent Management and Operations for the City of Madera
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addenda, and each of the items listed below will be considered incomplete and will not be considered for award.

B. Qualifications and Experience (25 points)
1) Relevant experience, specific qualifications, and technical expertise of the vendor to provide requested services.

C. Work Plan/Methodology (40 points)
A work plan shall be prepared for the purpose of determining the proposer’s knowledge of the tasks to be performed. Work plan must explain:
1) The vendor’s ability to provide a compatible solution to the City and must address each item identified in Section IV of this RFP.
2) Proposed methodology for performing requested services. 3) Response time to urgent service requests.

D. Schedule (15)
A proposed schedule shall be submitted for the purpose of determining the proposer’s ability to meet project timelines and budget.

E. References (Pass/Fail)
1) Using the form in Attachment B, RFP Reference, proposer must provide at least three satisfactory references for similar services within the past three years or have performed satisfactory work for the City within the past three years.

F. Cost Proposal (20 points)
1) Provide pricing information using Attachment A, Cost Proposal. 2) Proposals shall be valid for a minimum of 180 days following submission.

VIII. General Instructions
The City has attempted to provide all information available. It is the responsibility of each Proposer to review, evaluate, and where necessary, request any clarification prior to submission of a proposal.

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If clarification or interpretation of this RFP is considered necessary by City, a written addendum shall be issued, and the information will be posted on the City’s electronic bid management system (PlanetBids) at https://pbsystem.planetbids.com/portal/54016/portal-home. Any interpretation of or correction to this RFP will be made only by addendum issued by the City’s Purchasing Division. It is the responsibility of each Proposer to periodically check the City’s electronic bid management system to ensure that is has received and reviewed any and all addenda to this solicitation. The City will not be responsible for any other explanations, corrections to, or interpretations of the documents, including any oral information disseminated outside of the methods detailed in this section.

A. Schedule of Events
This RFP shall be governed by the schedule in Table 3.

Table 3: RFP Schedule (1)
Milestone Date
RFP Release March 19, 2025
Deadline for Written Questions April 2, 2025, 5:00, p.m.

Response to Questions Posted on Website April 9, 2025
Proposals Due Date and Time April 18, 2025, 5:00 p.m.

Council Consideration of Award of Contract May 21, 2025 (1) This schedule is subject to change at the discretion of the City

B. Inquiries

Any questions related to this RFP shall be submitted in writing via the City’s PlanetBids vendor portal at https://pbsystem.planetbids.com/portal/54016/portal-home under the “Q&A” tab, no later than 5:00 p.m. on April 2, 2025.

No verbal requests or requests made in any other format will be accepted. Questions must be submitted individually and not in a paragraph format nor combined in a single submission. All posted questions will be answered in writing and conveyed via written addenda to all Proposers via posting through the City’s PlanetBids vendor portal at https://pbsystem.planetbids.com/portal/54016/portal-home under the “Addenda/Emails” tab.

No questions or inquiries should be directed to any individual(s) at the locations detailed in this document. All inquiries should be submitted in writing per the process described in this document.

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C. Proposal Submittals
No proposal will be considered for award unless properly and successfully submitted through the City’s PlanetBids vendor portal at:
https://pbsystem.planetbids.com/portal/54016/portal-home Submittals are due no later than 5:00 p.m. on April 18, 2025.

All required sections shall be submitted via the website. Proposer is solely responsible for on time submission of their electronic submittal. The bid management system will not accept late bids and no exceptions shall be made. Proposers will receive an e-bid confirmation number with a time stamp from the bid management system indicating their bid was submitted successfully. The City will only receive those submittals that were transmitted successfully. Do not fax or e-mail.

In the event you encounter technical difficulties during the uploading process, please contact Planet Bids technical support directly via email at [email protected] or call (818) 992-1771 (M-F from 7:00 a.m. to 5:00 p.m. Pacific).

Submittals received after the time and date specified above will be considered nonresponsive and will not be accepted.

IX. General Provisions
A. Any proposal may be withdrawn at any time prior to the hour fixed for the opening, provided that a request in writing executed by the Proposer, or his/her duly authorized representative, for the withdrawal of such proposal is filed with Purchasing. The withdrawal of a proposal shall not prejudice the right of a proposer to file a new proposal prior to the time and date set for the opening.

B. Unsigned proposals or proposals signed by an individual not authorized to bind the prospective Vendor will be considered nonresponsive and rejected.

C. Attention of Proposers is especially directed to the requirements which, in addition to the proposal and these instructions, are basis for evaluation and will be part of any agreement with the successful Proposer.

D. The City recognizes its policy of providing equal opportunity to all qualified persons and reaffirms its commitment that there shall be no discrimination against qualified applicants, or employees on the basis of race, gender, color, national origin, religion, age, disability, sexual orientation, or marital status.

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The City is an equal opportunity employer. The City, as well as its recipients, subrecipients, and contractors, will not discriminate in employment practices based on race, color, religious creed, ancestry, national origin, age, sex (includes sexual harassment), pregnancy (childbirth or related medical conditions), marital status, sexual orientation (heterosexuality, homosexuality and bisexuality), medical condition (cancer and genetic characteristics), mental or physical disability (includes HIV and AIDS), political affiliation/opinion, Veteran's status, or request for family medical leave. The City is committed to ensuring that the work environment of City employees and the work environment of employees and volunteers of recipients, subrecipients, and contractors of the City are free from discrimination, harassment, and retaliation. All efforts to provide equal opportunity in employment practices will be made on the basis of merit, efficiency, and fitness consistent with civil service and merit system principles. Discrimination is prohibited in all aspects of the employment process.

The City, as well as recipients, subrecipients, and contractors, will not discriminate in the delivery of services or benefits based on the above identified bases.

E. The City reserves the right to reject or accept any or all proposals or parts thereof, and to accept or reject the alternatives individually or jointly, for any reason.

F. The City reserves the right to seek supplementary information from any Proposer at any time after official proposal opening and before the award.

G. The City reserves the right to modify this RFP at any time. In the event it becomes necessary to modify or revise the RFP, a written amendment or addenda issued by City’s Purchasing Division is the only method which should be relied on with respect to changes to the RFP. Documents, amendments, addenda, etc. will be posted to the City’s PlanetBids vendor portal at https://pbsystem.planetbids.com/portal/54016/portal-home. Proposer is responsible for checking the City’s PlanetBids vendor portal prior to submitting a Proposal to determine if any amendments were made to the RFP.

H. This RFP does not commit the City to award a contract, to pay any costs incurred in the preparation of a proposal for this request, or to procure or contract for services. The City reserves the right to accept or reject any or all proposals received as a result of this request, to negotiate with any qualified Vendor, or to modify or cancel in part or in its entirety the RFP if it is in the best interests of the City to do so. Furthermore, a contract award may not be made based solely on price.

I. Proposals will be evaluated by the City. If a proposal is found to be incomplete or not in compliance with the format required, it will not be considered for evaluation. During the evaluation process, the City may find it beneficial to request additional information.

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J. Prior to beginning any work or delivering any equipment or material to be furnished under this proposal, the proposer shall secure the appropriate Business License from the City.

Business license information may be obtained by calling (559) 661-5408.

K. All Federal or State of California License/Certification required to provide the requested services will be required. A Certificate of Insurance in accordance with the Insurance Requirements for Service Providers document included in the RFP in Section VIII will also be required prior to award of a contract.

L. An award will be made as soon as reasonably practical after the opening of Proposals.

M. The successful Vendor shall enter into a formal agreement with City which will be very similar in content to the Attachment C, Sample Agreement. This attachment is provided for information purposes only to help clarify City intent relevant to this RFP as well as general contract requirements of the City.

N. An award under this RFP will not be based solely on the price. If an award is made, it will go to the proposer(s) with the best overall proposal who provides the best value to the City and its residents. The successful proposal will be competitively priced and provide for adequate service to meet the City’s needs.

O. The prospective Vendor is advised that should this RFP result in recommendation for award of a contract, the contract will not be in force until it is approved by the City Council.

P. All products used or developed in the execution of any contract resulting from this RFP will remain in the public domain at the completion of the contract.

Q. By submitting a proposal, the prospective Vendor certifies that its submission is not the result of collusion or any other activity that would tend to influence the selection process directly or indirectly. The proposal will be used to determine the prospective Vendor’s capability of rendering the services to be provided.

R. Pursuant to the California Public Records Act, Government Code Section 6250 and following, public records may be inspected and examined by anyone desiring to do so, at a reasonable time, under reasonable conditions, and under supervision by the custodian of the public record. All submitted proposals are subject to the California Public Records Act and may be determined to be public records subject to disclosure, even if the prospective vendor claims confidential treatment. The City will disclose public records as required under the California Public Records Act.

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Each prospective vendor should be aware that although the California Public Records Act recognizes that certain confidential trade secret information may be protected from disclosure, the City might not be in a position to establish that the information, which a prospective vendor submits, is a trade secret. If a request is made for information marked as “confidential” by the prospective vendor in their proposal, the City will provide the prospective vendor who submitted such information with reasonable notice to allow the vendor to seek protection from disclosure by a court of competent jurisdiction.

S. It is the City's policy to encourage the purchase of supplies, services and equipment from vendors located within the boundaries of the City. Local vendors are sellers, vendors, suppliers, and contractors who maintain places of business located within the limits of the City and who have a current City of Madera business license. The local vendor outreach policy shall not apply to those agreements where State or Federal law, or other laws or regulations preclude such a preference.

Contractors will, to the greatest extent feasible, attempt to incorporate local area businesses as subcontractors and suppliers. Contractors will, upon request, provide records showing the outreach efforts made to local businesses to demonstrate that they have made a reasonable effort to inform local businesses of the opportunity.

X. Insurance Requirements for Contractors and Indemnity The Contractor shall maintain required and appropriate insurance coverage, including documentation of coverage to the City and provide the City with a certificate certifying that the Contractor has liability insurance and comprehensive and collision insurance for each vehicle as required by the City.

Contractor shall indemnify, defend, and hold harmless the City, and its officers, employees, and agents (“City indemnitees”), from and against any and all causes of action, claims, liabilities, obligations, judgments, or damages, including reasonable legal counsels’ fees and costs of litigation (“claims”), arising out of the Contractor’s performance of its obligations under this agreement or out of the operations conducted by Contractor, including the City’s active or passive negligence, except for such loss or damage arising from the sole negligence or willful misconduct of the City. In the event the City indemnitees are made a party to any action, lawsuit, or other adversarial proceeding arising from Contractor’s performance of this agreement, the Contractor shall provide a defense to the City indemnitees, or at the City’s option, reimburse the City indemnitees their costs of defense, including reasonable legal counsels’ fees, incurred in defense of such claims.

Repair of physical damage that occurs to the buses shall be the sole responsibility of the Contractor or Contractor’s insurer. Any labor provided by City mechanics will be billed at the fully Management and Operations for the City of Madera
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burdened staff rate based on actual pay and benefits. Parts will be billed at actual cost, including any taxes and shipping or freight charges.

Without limiting Contractor’s indemnification of City, and prior to commencement of Work, Contractor shall obtain, provide, and continuously maintain at its own expense during the term of the Agreement, and shall require any and all Subcontractors and Subconsultants of every Tier to obtain and maintain, policies of insurance of the type and amounts described below and in form satisfactory to the City.

Minimum Scope and Limits of Insurance: Coverage shall be at least as broad as:
 Commercial General Liability (CGL) At least as broad as Insurance Services Office form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury, personal & advertising injury, and blanket contractual liability without limitation, with limits no less than $5,000,000 per occurrence, $10,000,000 general aggregate. General liability policies shall be endorsed using ISO form CG 20 10 to provide that the City and its officers, officials, employees and agents shall be additional insureds under such policies.
 Automobile Liability ISO Form Number CA 00 01 covering any auto (Code 1) with limit no less than $5,000,000 per accident for bodily injury and property damage. Coverage may be provided through one or more policies and shall include uninsured motorists, medical payments and collision and comprehensive physical damage coverage with not more than a Ten Thousand Dollars ($10,000) deductible. Automobile Liability policies shall be endorsed to provide that the City and its officers, officials, employees and agents shall be additional insureds under such policies.
a) In case of damage or destruction of any vehicle or vehicles provided by City or the Contractor, the City agrees that liability of the Contractor for said damage or destruction shall be limited to the appraised fair market value of the vehicle(s) at the time of the loss. The Contractor and City agree that the appraised fair market value shall be that value established by an appraiser or appraisers as mutually agreed upon.
b) In the event that addition, deletion or acquisition of new vehicles by City changes the vehicle fleet, the compensation paid to the Contractor for the purposes of maintaining vehicle liability and physical damage coverage of said vehicles shall be subject to immediate re-negotiation to recover or refund the documented actual premium cost under the insurance policy then in effect.
 Workers’ Compensation as required by the State of California, with Statutory Limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease. Contractor shall submit to the City, along with the certificate of Management and Operations for the City of Madera
Madera Metro Public Transportation System

Page 26 of 29 ends

insurance, a Waiver of Subrogation endorsement in favor of the City, its officers, agents, employees, and volunteers.

Maintenance of Coverage: Contractor shall procure and maintain, for the duration of the contract, insurance against claims for injuries to persons or damages to property, which may arise from or in connection with the performance of the Work hereunder by Contractor, his agents, representatives, employees, subcontractors or subconsultants as specified in this Agreement.

Proof of Insurance: Contractor shall provide to the City certificates of insurance and endorsements, as required, as evidence of the insurance coverage required herein, along with a waiver of subrogation endorsement for workers’ compensation. Insurance certificates and endorsements must be approved by the City prior to commencement of performance. Current evidence of insurance shall be kept on file with the City at all times during the term of this Agreement. Agency reserves the right to require complete, certified copies of all required insurance policies, at any time.

Waiver of Subrogation: All insurance coverage maintained or procured pursuant to this agreement shall be endorsed to waive subrogation against the City, its elected or appointed officers, agents, officials, employees, and volunteers, or shall specifically allow Contractor, or others providing insurance evidence in compliance with these specifications, to waive their right of recovery prior to a loss. Contractor hereby waives its own right of recovery against the City and shall require similar written express waivers and insurance clauses from each of its subconsultants or subcontractors.

Enforcement of Contract Provisions (non-estoppel): Contractor acknowledges and agrees that any actual or alleged failure on the part of the Agency to inform Contractor of non-compliance with any requirement imposes no additional obligations on the City, nor does it waive any rights hereunder.

Specifications not Limiting: Requirements of specific coverage features or limits contained in this Section are not intended as a limitation on coverage, limits or other requirements, or a waiver of any coverage normally provided by any insurance. Specific reference to a given coverage feature is for purposes of clarification only as it pertains to a given issue and is not intended by any party or insured to be all inclusive, or to the exclusion of other coverage, or a waiver of any type. If Contractor maintains higher limits than the minimums required above, the entity shall be entitled to coverage at the higher limits maintained by Contractor.

Management and Operations for the City of Madera
Madera Metro Public Transportation System

Page 27 of 29 ends

Notice of Cancellation: Contractor agrees to oblige its insurance agent or broker and insurers to provide to the City with thirty (30) calendar days’ notice of cancellation (except for nonpayment for which ten (10) calendar days’ notice is required) or nonrenewal of coverage for each required coverage.

Self-insured Retentions: Any self-insured retentions must be declared to and approved by the City. The City reserves the right to require that self-insured retentions be eliminated, lowered or replaced by a deductible. Self-insurance will not be considered to comply with these specifications unless approved by the City’s Risk Manager.

Timely Notice of Claims: Contractor shall give the City prompt and timely notice of claims made or suits instituted that arise out of or result from Contractor’s performance under this Agreement, and that involve or may involve coverage under any of the required liability policies.

Additional Insurance: Contractor shall also procure and maintain, at its own cost and expense, any additional kinds of insurance, which in its own judgement may be necessary for its proper protection and prosecution of the Work.

XI. Attachments
The following attachments are to be incorporated and included as part of the contract documents for RFP 202425-26 Madera Metro Management and Operation for the City of Madera, Madera Metro Public Transportation System.
 Attachment A, Cost Proposal; forms A-1 through A-4 must be completed, signed where indicated, and included with proposal submittal.
 Attachment B, RFP Reference Form; this form must be included with proposal submittal.  Attachment C, Sample Agreement; a list of exceptions or statement affirming that there are no exceptions must be included with the proposal submittal.  Attachment D, Proposer Certifications; forms in this attachment must be completed, signed, and included with proposal submittal.
 Attachment E City of Madera Performance Standards; this is included as supplemental information and is not to be included with proposal submittal.  Attachment F, City of Madera Reporting Requirements; this is included as supplemental information and is not to be included with proposal submittal.  Attachment G, City of Madera Fleet Maintenance Policy; this is included as supplemental information and is not to be included with proposal submittal.  Attachment H, City of Madera Fleet Inventory; this is included as supplemental information and is not to be included with proposal submittal.  Addenda; Acknowledgement of each addendum issued or a statement affirming that no addendums were issued must be included with the proposal submittal.

Management and Operations for the City of Madera
Madera Metro Public Transportation System

Page 28 of 29 ends

 Training Plan, this document must be included with proposal submittal as indicated in Section VI. Proposal Requirements.
 Driver’s Manual, this document must be included with proposal submittal as indicated in Section VI. Proposal Requirements.
 NTD Reporting Requirements, sample documentation must be included with proposal submittal as indicated in Section VI. Proposal Requirements.  Attachment J Sample Lease Agreement; a list of exceptions to the sample lease agreement or statement affirming that there are no exceptions to the sample lease agreement must be included with the proposal submittal.

Management and Operations for the City of Madera
Madera Metro Public Transportation System

Page 29 of 29 ends

COST PROPOSAL
Exhibit B
RFP 202425-26 Management and Operations for the Cit of Madera, Madera Metro Public Transportation System
Addendum No. 1, Revised Attachment A Cost Proposal
By:

Title:

Date:

Proposer (Company Name):

CONTRACTOR shall operate services as described in Request for Proposals, Agreement, and accompanying attachments CONTRACTOR total payments shall be as follows:

Year 1 Year 2 Option Year 1
FY2025/26 FY2026/27 FY2027/28
Fixed-Route Cost per Revenue Hour 51.61$ 55.28$ 59.43$
Dial-A-Ride/ADA Paratransit Cost per Revenue Hour 51.61$ 55.28$ 59.43$ Monthly Fixed Costs 92,351.67$ 95,719.04$ 102,219.56$
Total Cost 2,603,953.23$ 2,750,666.33$ 2,948,961.97$
PRO FORMA ESCALATION % 5.6% 7.2%
YEAR 1: YEAR 2: Option Year 1:

FY 2025/26 FY 2026/27 FY2027/28
Fixed-Route Vehicle Rev Hours 14,910+15% 14,910+15% 14,910+15% Dial-A-Ride Vehicle Rev Hours 14,070+15% 14,070+15% 14,070+15% 4/16/2025
MV Transportation, Inc.

TOTAL PROPOSAL COST

PROJECTED VEHICLE REVENUE HOURS
REVISED ATTACHMENT A-1
PROPOSER hereby submits this cost proposal to meet the specifications for the City of Madera fixed-route and demand-response transit services in accordance with this RFP 202425-26 for the prices submitted herein.

Proposer hereby proposes to deliver to and provide services for the City of Madera, in accordance with this RFP 202425-26 for the prices submitted herein.

DO NOT ADD, DELETE, RESIZE, OR REFORMAT ANY COLUMNS, ROWS, OR EXISTING TEXT IN THIS DOCUMENT.

On behalf of the entity I am authorized to represent, I understand and certify the proposed r Dorothea DePrisco
Assistant Corporate Secretary

CONFIDENTIAL
RFP 202425-26 Management and Operations for the Cit of Madera, Madera Metro Public Transportation System
Addendum No. 1, Revised Attachment A Cost Proposal
Job Classifications
FTE Wage FTE Wage FTE Wage
Drivers 2.52 $ 23.00 1.01 $ 23.92 1.01 $ 24.88
Drivers 1.51 $ 23.38 2.52 $ 24.31 1.01 $ 25.29
Drivers 1.51 $ 23.94 1.51 $ 24.90 2.02 $ 25.90
Drivers 2.02 $ 25.76 1.51 $ 26.79 1.51 $ 27.86
Drivers 2.52 $ 31.04 3.53 $ 32.29 4.54 $ 33.58
Dispatchers/Supervisors 2.02 $ 27.14 2.02 $ 28.39 2.02 30.37 Operations Manager 0.50 $ 50.96 0.50 $ 52.24 0.50 $ 53.54 Office/Clerical Staff 0.40 $ 22.00 0.40 $ 22.55 0.40 $ 23.11 Trainers
Off-Site Personnel*
Total FTEs 13.01 13.01 13.01
Job Classifications
FTE Wage FTE Wage FTE Wage
Drivers 2.22 $ 23.00 0.89 $ 23.92 0.89 $ 24.88
Drivers 1.33 $ 23.38 2.22 $ 24.31 0.89 $ 25.29
Drivers 1.33 $ 23.94 1.33 $ 24.90 1.78 $ 25.90
Drivers 1.78 $ 25.76 1.33 $ 26.79 1.33 $ 27.86
Drivers 2.22 $ 31.04 3.11 $ 32.29 4.00 $ 33.58
Dispatchers/Supervisors 1.78 $ 27.14 1.78 $ 28.39 1.78 30.37 Operations Manager 0.44 $ 50.96 0.44 $ 52.24 0.44 $ 53.54 Office/Clerical Staff 0.36 $ 22.00 0.36 $ 22.55 0.36 $ 23.11 Trainers
Off-Site Personnel*
Total FTEs 11.48 11.48 11.48
Job Classifications
FTE Wage FTE Wage FTE Wage
Drivers 0.25 $ 23.00 0.10 $ 23.92 0.10 $ 24.88
Drivers 0.15 $ 23.38 0.25 $ 24.31 0.10 $ 25.29
Drivers 0.15 $ 23.94 0.15 $ 24.90 0.20 $ 25.90
Drivers 0.20 $ 25.76 0.15 $ 26.79 0.15 $ 27.86
Drivers 0.25 $ 31.04 0.36 $ 32.29 0.46 $ 33.58
Dispatchers/Supervisors 0.20 $ 27.14 0.20 $ 28.39 0.20 30.37 Operations Manager 0.05 $ 50.96 0.05 $ 52.24 0.05 $ 53.54 Office/Clerical Staff 0.04 $ 22.00 0.04 $ 22.55 0.04 $ 23.11 Trainers
Off-Site Personnel*
Total FTEs 1.32 1.32 1.32
ADA/Paratransit Services
FY 2025/26 FY 2026/27 OPTION YEAR 1: FY 27/28
07/01/2025 - 06/30/2026 07/01/2026 - 06/30/2027 07/01/2027 - 06/30/2028 Dial-A-Ride Services
FY 2025/26 FY 2026/27 OPTION YEAR 1: FY 27/28
07/01/2025 - 06/30/2026 07/01/2026 - 06/30/2027 07/01/2027 - 06/30/2028 DO NOT ADD, DELETE, RESIZE, OR REFORMAT ANY COLUMNS, ROWS, OR EXISTING TEXT IN THIS DOCUMENT.

Fixed Route Services
FY 2025/26 FY 2026/27 OPTION YEAR 1: FY 27/28
07/01/2025 - 06/30/2026 07/01/2026 - 06/30/2027 07/01/2027 - 06/30/2028 RFP 202425-26 Management and Operations for the Cit of Madera, Madera Metro Public Transportation System
Addendum No. 1, Revised Attachment A Cost Proposal
Costs Fixed Variable Fixed Variable Fixed Variable
A. Salaries and Wages

1. Management $ 106,000.00 $ 108,650.00 $ 111,366.25

2. Supervisors/Dispatchers $ 236,291.44 $ 247,162.45 $ 264,405.81

3. Support Staff $ 36,608.00 $ 37,523.20 $ 38,461.28

4. Maintenance Staff $ - $ - $ -

5. Drivers $ 902,455.52 $ 969,925.89 $ 1,042,046.06

6. Drivers: Training and Non-Revenue $ 49,875.72 $ 52,145.37 $ 54,537.73

1. Management $ 19,333.56 $ 19,695.00 $ 20,620.75

2. Supervisors/Dispatchers $ 52,256.34 $ 53,608.55 $ 57,165.76

3. Support Staff $ 4,481.94 $ 4,606.55 $ 4,733.73

4. Maintenance Staff $ - $ - $ -

5. Workers Compensation: Staff $ 4,418.84 $ 4,567.73 $ 5,375.76

6. Workers Compensation: Drivers $ 97,866.94 $ 106,073.21 $ 129,292.08

7. Drivers $ 369,296.59 $ 394,317.31 $ 426,799.63

8. Drivers: Training and Non-Revenue $ 20,409.80 $ 21,199.37 $ 22,337.48 C. Facility Expense

1. Rent $ 26,484.00 $ 27,013.68 $ 27,553.95

2. Utilities $ 29,738.16 $ 30,630.30 $ 31,549.21

3. Phone $ 4,411.20 $ 3,777.22 $ 3,890.53
D. Office Expenses

1. Office equipment lease/amortization $ 6,848.00 $ 6,264.00 $ 5,562.00

2. Office Supplies $ 5,391.24 $ 5,552.98 $ 5,719.57

3. Printing/copying $ 2,197.44 $ 2,263.36 $ 2,331.26
E. Insurance Expense

1. General Liability $ - $ - $ -

2. Vehicle Liability $ 171,612.01 $ 180,192.61 $ 189,202.24

3. Performance Bond $ 4,166.33 $ 4,401.07 $ 4,718.34

4. Licenses $ - $ - $ -
F. Maintenance Expense

1. Parts $ - $ - $ -

2. Tires $ - $ - $ -

3. Supplies and Materials $ - $ - $ -
G. Vehicle Cleaning Expense

1. Vehicle cleaning expense $ - $ - $ -
H. Equipment Purchase/Depreciation

1. Support Relief Vehicles $ 7,541.07 $ 7,541.07 $ 7,541.07

2. DriveCam / MobilEye $ 8,806.30 $ 8,806.30 $ 8,806.30

3. Tablets $ 4,694.33 $ 4,694.33 $ 4,694.33
I. Miscellaneous Expense

1. Employee miscellaneous $ 39,220.00 $ 40,396.60 $ 41,608.50

2. Non-Revenue Vehicle miscellaneous $ 4,122.40 $ 4,246.07 $ 4,373.45

3. Other miscellaneous $ 129,030.95 $ 130,345.46 $ 139,372.42 J. Startup Expense

1. (include detail in proposal w rite-up) $ - $ - $ -
K. Profit and Overhead

1. Overhead $ 44,328.80 $ 59,829.33 $ 45,945.14 $ 64,081.51 $ 49,065.39 $ 68,893.09

2. Profit $ 66,493.12 $ 89,743.88 $ 68,917.72 $ 96,122.28 $ 73,598.20 $ 103,339.80 Total Fixed Cost $ 1,108,220.00 $ 1,148,628.52 $1,226,634.73 Total Variable Cost $1,495,733.24 $1,602,037.82 $ 1,722,327.25

TOTAL PROJECT COST
B. Payroll Taxes and Fringe Benefits
$ 2,603,953.23 $ 2,750,666.33 $ 2,948,961.97
July 1, 2025 – July 1, 2026 – July 1, 2027 –
June 30, 2026 June 30, 2027 June 30, 2028
DO NOT ADD, DELETE, RESIZE, OR REFORMAT ANY COLUMNS, ROWS, OR EXISTING TEXT IN THIS DOCUMENT.

LINE-ITEM OPERATING BUDGET
Year 1 Year 2 Option Year 1
RFP 202425-26 Management and Operations for the Cit of Madera, Madera Metro Public Transportation System
Addendum No. 1, Revised Attachment A Cost Proposal
Item # Item Description
1 Office Supplies
2 Operator uniforms
3 Relocation costs
4 Training Costs
5 Wage/benefit Costs
6 Insurance
7 Inventory set-up costs
8 Leasehold improvements
9 Corporate support/profit
10 Recruitment Expenses
11 Recruitment Bonuses
12 Outside trainer lodging/travel
13 Other Miscellaneous Expenses (list below):
14 15
Company Name
Type of Business (sole proprietorship, partnership, or corporation) Street Address
City/State/Zip
Federal Tax ID Number
Phone Number
Person Preparing Proposal
Title
Email Address
Signature of Person Preparing Proposal
Date
[email protected]
4/16/2025
2711 N Haskell Ave., Suite 1500 LB-2
Dallas, Texas, 75204
11-3706367
(323) 422-5946
Dorothea DePrisco
Assistant Corporate Secretary
TOTAL: -$
This form should identify each component required for start-up of transit services, including the cost for each during the start-up period.

MV Transportation, Inc.

Corporation
-$
-$
-$
-$
-$
-$
-$
-$
-$
-$
-$
DO NOT ADD, DELETE, RESIZE, OR REFORMAT ANY COLUMNS, ROWS, OR EXISTING TEXT IN THIS DOCUMENT.

START UP COSTS AND DETAIL
Proposed Start-up Cost
-$
-$
h~ (4° ~

SCOPE OF SERVICES AND SCHEDULING
Management and Operations
for the City of
Madera - Madera Metro
Public Transportation System
Exhibit C
(NjO)
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 6 B. Scope of Services and Scheduling
Include a detailed Scope of Work Statement describing all services to be provided.

This must address all areas in Section IV Scope of Services and shall include an overview of the proposer’s understanding of the project goals and requirements.

Since 2018, our operation of the City of Madera’s (the City) fixed route and demand-response transit services has offered passengers reliable and safe mobility, supported the image and the reputation of the Madera Metro Transit system, and protected the City’s long-term investment. MV has been proud of our service quality and safety programs for the City’s dayto-day operations, led by our General Manager, Vincent Parker.

With ridership numbers increasing yearly, MV plans to provide significant technology and customer service updates to ensure the City can depend on our continued service excellence. MV will ensure the City’s passengers reach their destinations through the various support we offer in the new term:
 Major Technology Improvements with Professional Guidance: We are excited to introduce a brand-new tracking system for the City’s fixed-route service, enhancing reports for operational review and maintaining critical excellence in both fixed and Dial-A-Ride (DAR) services.
- Ongoing Partnership Improvements: MV will continue our multiple means of expanding the Madera Metro Transit system brand through our community partnerships and presence on the Madera County Transportation Commission Board  Local and Relevant Experience: MV is exceptionally qualified to continue the City’s multimodal operation, having handled these services successfully at similar operations with Madera County, Union City, and Ventura County
 Dedicated Advisement on Microtransit: Through our Professional Services Team, the City will receive unparalleled support from a national advisor to multiple microtransit contracts across the United States
 Improved Customer Service Program: In the new term, we offer optional customer service enhancements, including our customer service tool, ensuring consistent customer access and improved passenger relationships.

MV knows central California transportation: operating Madera County services near the City’s office, alongside engagement from our regional team members who reside in central California, as well as our national best practices, MV offers a comprehensive transit package in multimodal operations.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 7 In February 2025, MV achieved an on-time performance of 98 percent for both fixed route and ADA/DAR services, with zero vehicle breakdowns, zero customer complaints, and zero operator accidents.

MV’s National Microtransit Experience
MV acknowledges the City's interest in expanding its current services via microtransit solutions. We are well-equipped to assist in this endeavor.

Over the past decade, MV has worked with a growing list of clients to meet demand while rightsizing operations with microtransit service. MV has successfully launched high-profile services for Dallas Area Rapid Transit and LAnow for the Los Angeles Department of Transportation, in addition to standing up several pilots with our customers. Our microtransit footprint is quickly expanding across the United States:

MV is firmly established in California, and we are solidifying our presence by expanding microtransit services. Our influence is extending across the country, so our reliability and expertise in transportation services continues to expand. 98% OTP for Fixed
Route/DAR Services
Zero Vehicle
Breakdowns
Zero Customer
Complaints
Zero Operator
Accidents
MV' s Growing Microtransit Footprint

CALIFORNIA
Santa Clarita
Oceanside
Fairfield
Roseville
Los Angeles
Fresno
Petaluma
Union City 9
Active Mictrotransit Sites
,~--
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 8 MV has engaged our Professional Services Team, our team of technology experts, to recommend a scalable solution to both your fixed route and Dial-A-Ride services. Alongside our chosen technology, TripShot and Spare respectively, these offers provide commingled passenger ridership, increasing the functionality and access of the City’s critical services.

Our Improvements for the City
MV has selected the technology programs TripShot and Spare to ensure our operational oversight remains clear and all required NTD reports are compiled and provided to the City easily and efficiently.

Fixed Route: TripShot
Implemented in more than 100 operations across the country, TripShot has more than a decade of innovation, providing the City with accurate NTD reporting and enhancing our fleet supervision.

This unified platform gives our management team the tools to track service delivery, operator schedules, and vendor
management.

Our dispatch team will receive a bird’s eye view of route complications through True-Time alerts, while GPS Playback always gives our dispatch team vehicle location and activity. In addition, MV will provide tablets and tablet docks, alongside dual monitors for improved dispatch surveillance.

Paratransit: Spare
For the City’s DAR services, we recommend The Spare Platform, a cloud-based software-as-a-service (SaaS) solution for delivering paratransit, microtransit, NEMT, and any type of shared-ride demand response service.

It is a comprehensive, modern software solution used to plan, design, and launch an ondemand service. The Spare platform comprises three core components: rider-facing applications (mobile and web browser) called Spare Rider, driver-facing applications called Spare Driver, and a web platform for transit administrators called Spare Launch and Spare Analyze.

Spare allows other systems to easily interface with the Spare platform, like TripShot, to allow for both technologies to work in tandem, providing opportunities to commingle both services to find efficiencies in trip scheduling and passenger deliveries.

MV Insights (Optional)
MV is dedicated to ongoing improvements. To help our operators and leadership achieve top results for the City, we will use our MV Insights Platform to track key performance indicators like on-time performance, productivity, route efficiency, driver effectiveness, and customer service.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 9 We have upgraded MV Insights with “early warning” capabilities to alert leaders when metrics are declining, allowing timely corrections. Our program integrates data from various tech platforms for complete operational visibility. MV collaborates with local teams to identify and incorporate important data, ensuring clients fully benefit from MV Insights.

MV Driver App
The Driver App is a mobile application developed
internally by the MV-IT Team that empowers our
operators with access to information and modify
work related actions remotely via their mobile
devices.

There are currently 7,182 MV division operators
enrolled in the app, and just over 4,000
operators using any one of the functions daily.

The Driver App is a key component of MV’s “Digital Division” vision to eliminate or automate manual and paper-based processes – improving maintenance and operator efficiency, getting buses out on the road faster, and improving the overall customer experience.

With input from operators, division teams, and support from various unions, the application has enhanced its functionality to include the following features that can be activated locally:
submitting time off requests, reporting unusual incidents, reviewing timesheets, conducting payroll inquiries, updating personal information, receiving driver notifications, and reviewing technical FAQs.

The MV Way
MV has introduced a new operational manual for our
general managers called The MV Way, a management
playbook to run a successful division, reinforcing policies and best practices with key actions to drive consistency in operational excellence, employee experience, and
customer satisfaction.

The MV Way encourages creating positive connections
with labor relations, establishing a high-performance
culture, bringing safety to the forefront of the operation, and providing outstanding customer service to our
passengers for a genuinely enjoyable experience.

MV is innovating this critical information by leveraging critical checklists and AI-powered applications, such as chatbots, to streamline and automate interactions in an easy-to-use manner. We are confident that this will be a beneficial resource to support excellence in our fixed route and DAR operations.

MV Driver App
Scan the code to
find out more on
how the Driver
App can help with
the City’s services.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 10 MV General Manager Development
Academy
Our General Manager Development
Academy (GMDA) brings our general
managers nationwide to share knowledge,
learn from each other, and expand their
leadership skills. Investing in the
development of our employees is one way
we ensure our customers receive quality
service.

Over the six-week program, they will
experience exciting and challenging
opportunities to gain insight into and
enhance their leadership skills. Our goal in this program is to help managers become familiar with behavioral expectations, knowledge, skills, and abilities to succeed in their roles. The program combines classroom and virtual learning sessions with team-building activities.

As part of their graduation, they will create an Action Plan outlining three to five items they want to focus on once they return to their locations. During the final week, they will present their Action Plans to a panel that provides instant feedback and recommendations.

Our general manager completed this program in July 2023 Our Corporate Support for the City
MV will continue to support the City’s operation supervision through our strong regional and corporate support, focused on continued growth through our nationwide best practices. Our corporate support includes monthly business reviews with our general manager, involving each member of our team to highlight the city's growth goals and establish realistic timelines to bring our shared vision to fruition.

Peter Edwards, Regional Vice President for Northern California. Peter brings over 20 years of management experience and more than a decade of transportation experience to this opportunity. Peter supports MV’s operating locations in Northern California and the Mid-Pacific region.

Director of Finance, Jill DeHart, offers more than thirty years of experience in the financial sector to these services. Jill will meet with Vincent Parker and other key personnel to audit the location records and ensure financial transparency and compliant business practices.

General Manager Vincent Parker highlights
operator success through award recognition
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 11 Ashanti Smith, Director of Human Resources, offers over 8 years of experience in human resources and ensures compliance with employment laws and regulations by updating policies and procedures, and will develop guidelines and standards for MMPTS employee conduct, performance expectations, and benefits administration.

Hector Vargas, Director of Safety for MV’s Los Angeles-based operations, brings over 20 years of experience to MV’s regional team. Hector works closely with these operations to ensure that all safety and training procedures are within its standards and for its clients.

Director of Labor Relations Tommy Bossaller is an
accomplished labor relations professional, contributing over 10 years of professional experience to these services. He is MV’s resident expert and consultant regarding the administration and application of all collective agreements and has extensive experience in negotiating collective bargaining agreements and resolving disputes.

MV’s Experience in Central California
MV currently has 59 contracts in the
entire state of California, giving this
location a distinct advantage in terms of
the type and quality of support we can
provide from Madera County, Fresno
County, Atascadero, Hanford, Kings
Student Transportation Authority, and
even San Mateo and San Francisco
locations. This means that our local team
will have a strong network of peer
support from nearby management
teams and a responsive Central
California regional team.

Our Local Team for the City
Vincent Parker, General Manager
MV will continue to rely on the more than 15 years of experience Vincent brings to the City’s service operation. Since 2021, Vincent has not only served as a mentor and trainer to this location’s staff but has also overseen and supervised its contract excellence, promoting fleet availability, timely service completion, and routine communication with location staff and team support. In addition to his oversight of the staff and passengers’ safety, Vincent has achieved zero vehicle breakdowns, zero operator accidents, and a 98 percent OTP for both services in the first quarter of this San~ osa
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Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 12 year. Vincent knows this operation and will continue to seek continuous improvement for superior service delivery.

Nicholas Martinez, Road Supervisor
Since becoming the City’s road supervisor for the City’s services, Nicholas has received Behind-The-Wheel (BTW) instructor certifications, as well as a Transit Safety and Security Program certification, becoming an essential trainer for incoming operators and dispatchers. Nicholas cross-trains our team to fluidly respond to issues or complications that may occur between fixed routes and paratransit services and created several safety videos to maintain an engaged safety operation.
“From a culture standpoint, MV provides an outstanding work environment where safety is prioritized above everything and where employees feel like they are heard, cared for, and respected.” – Luis Montoya, President B.A. of ATU Local 1027 Professional Services
We are excited to bring the combined expertise of our Professional Services team, a collective of experienced transit advisors who will guide the City through its desire to expand services through microtransit options and technology advisement. Through the preparation of this proposal, our team has identified the technology TripShot and Spare to explore both of these goals, bringing the ability to commingle trips and advance the City’s transit efficiency.

Meet the Professional Services Team
Stephanie Doughty,
VP of professional
services, offers over a
decade of experience
in the technology
sector, including
paratransit operations.

She leads the
Elizabeth (Liz) Stayner
Sr. transit planning
manager offers over a
decade of experience
in transit planning.

Liz's skill set,
encompassing
management,
Cartra Baker, an IT
solutions leader, brings
20 years of experience
in leading strategic
initiatives and
improving operational
efficiency. Cartra
leverages her strategic
Ya Wang, Sr.
transportation planner,
offers over two
decades of experience
in transit planning,
transportation
modeling, GIS, and
project management.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 13 professional services
team in optimizing
resources, managing
budgets, and driving
strategic initiatives to
deliver customerfocused solutions.
customer service,
training, financial
management, and
community outreach,
aligns perfectly with
the multifaceted
demands of transit
planning.
sourcing, procurement,
and data analytics
expertise to improve
operational efficiency
through technical
solutions.

Ya provides technical
leadership in solution
development.

Community Engagement and Customer Support
In addition to ensuring a reliable and safe
service for the City's passengers, MV is
committed to integrating and becoming an
integral part of the communities we serve.

Through our collaboration with the City, we have
established several significant partnerships
aimed at enhancing the Madera Metro Transit
system brand and disseminating essential
information to prospective operators and
passengers through the following activities:
 Jolly Trolley: For the past five years, we
decorate one of the City’s buses for the
Christmas season, taking passengers to see
light displays as well as visit the
Congresswoman’s house for hot chocolate
and cookies
 Madera County Fair: We have participated
in this job fair for two years, focusing on
service outreach and sourcing operator
applications
 Workforce Connection: For three years, MV
has participated in this job fair, where last
year we received several applicants and
hired four as a result
 Madera County Transportation
Commission Board: Our GM sits on the board to discuss public transit needs and address any concerns raised by the public
Improving our Shared Success
MV is committed to the ongoing enhancement of our operations. In the forthcoming term, we aim to further elevate the rider experience through advancements in fixed route software, advertising for microtransit services, and the implementation of an enhanced safety culture alongside a targeted community engagement plan. Leveraging our engaged corporate MV’s Toy Drive with the Community Action
Partnership of Madera
To provide relief to children in the Madera area, our
General Manager, Vincent Parker, partnered with
the Community Action Partnership of Madera in
December 2024 to perform a toy drive, donating to
those less fortunate during the holiday season.
---------------• ---
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 14 support and national best practices, MV guarantees the City a dependable operations partner capable of accommodating increased ridership without service interruptions. Our stewardship of the City's vital investment is focused on remaining a reliable partner that delivers innovation and scalability for the foreseeable future.

1. General
The City is interested in contracting with a Contractor that will conduct and coordinate the Madera Metro Transit system.

The work shall comply with the requirements of all the following without limitation, and shall apply to this RFP and any subsequent contract as though incorporated herein by reference:
 Federal laws
 State laws
 Local laws
 Rules and regulations of governing utility districts
 Rules and regulations of other authorities with jurisdiction over the procurement of products
About MV Transportation, Inc.

Our Operations in the City of Madera
In November 2018, MV Transportation began its partnership with the City of Madera to operate Madera Metro, providing fixed-route and on-demand transportation services. We operate four fixed routes, dial-a-ride service, and ADA paratransit services to the residents and visitors of the City of Madera, and our operations are marked by service reliability, schedule adherence, and a focus on providing an outstanding passenger experience.

Led by General Manager Vincent Parker, an experienced leader with this service since 2021, MV’s operations in Madera are marked by a strong employee culture built on a foundation of safety. Our employees are recognized for their strong performance. Vincent will continue to serve as the City’s daily liaison for all service-related updates.

We are proud of our service to the City, and we are excited for the opportunity to continue as your contractor in these important services. Our plan for the new term offers the City the opportunity to improve upon our strong performance, with the addition of state-of-the-art Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 15 technology to manage and monitor your demand-responsive services, Spare, and the introduction of a new CAD/AVL system, TripShot, for the fixed route.

Zero validated passenger complaints in 2024 and 2025.

Our Record with On-Time Performance
MV has proven successive improvements to our on-time performance across both City’s services, bringing more mobility to your community through our careful stewardship of the City’s routes. After assisting the City in providing new service routes, we dramatically improved on-time performance for the City. We additionally worked in collaboration to find new bus stops and ensure the paratransit service was ADA compliant.

Fixed Route On-Time Performance (%)
94% 96% 98% 98%
100% ···••••••••••••••
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2022 2023 2024 2025
Paratransit On-Time Performance (%)
97% 98%
100% 90% 90% ······•••••••••••
90% ·························••••••••••••••••••••••••••• 80%
70%
60%
50%
40%
30%
20%
10%
0%
2022 2023 2024 2025
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 16 By selecting MV to continue as your provider, you can be assured that your dollars will be reinvested in people - MV's employees, MV's passengers, and MV's customers. They are truly focused on providing outstanding service over profitability and investors' interest. – Luis Montoya, President B.A. of ATU Local 1027
About our Organization
MV Transportation, Inc. is a leading passenger
transportation contractor in North America, with
a substantial presence of 128 operating
contracts throughout the United States. We
operate as a contractor to our public and
private sector partners and are responsible for
turnkey management, operations, and
maintenance functions.

Our presence in the market is notable in that
MV’s growth within the industry has been
organic and not the result of acquisitions or mergers. Culturally, we are aligned with our founders' service philosophy, which recognizes that satisfied employees deliver great service and that our passengers’ experiences are our number one focus. Organizationally, we commit to this culture by accelerating new ideas, innovative approaches, and optimized operations that save employees’ time that can otherwise be dedicated to the passenger experience.

Our Capabilities
As demonstrated in our contract with the City of Madera, MV’s operations span multiple modes of ground transportation, including local fixed route, express service, commuter service, microtransit, same-day on-demand services, traditional ADA paratransit, public diala-ride, autonomous shuttles, route deviation, school bus, and shuttle (both fixed and ondemand).

We have partnered with our customers to stand up new modes of transit, initiate new services, transition away from legacy transit contractors and operating models, and conduct emergency transitions where the system is at risk.

In addition to our operations, our dedicated Professional Services team serves our public and private customers in non-operational yet critical ways. Their comprehensive scope includes microtransit system design, system planning and runcutting, zero emissions support, and IT transitions. This team continually lives on the cutting edge of industry’s best practices and constantly evaluates potential partnerships in the broader transit space.

MV At A Glance
Transportation Contracts 128
Maintenance Shops 94
Buses Operated 8,069
Miles Driven 203 million
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 17 Our History
MV’s history is very simple. We have
been in business for 50 years, and our
founders still own the company.

In 1975, Feysan and Alexis Lodde had
two vans and a dream of serving their
community’s most vulnerable residents.

They formed an agreement with the City
of San Francisco to provide
transportation services for disabled
persons who could use public transit.

Feysan and Alex’s pickups and drop-offs
were often the only time our riders left
their homes. Feysan often remembers
having to perform stair assists, where she carried the rider down the stairs of their residence.

Over time, Alex and Feysan grew their business from their outstanding reputation for public service. They hired more people with the necessary capabilities for expansion, cared for their employees, and delivered great service. They expanded their portfolio of work to include fixed route operations, and MV expanded initially in the Bay Area, then to Southern California, and then across the country. Today, the company proudly operates services in several modes within 21 U.S. states and one Canadian province.

Founder Feysan Lodde, 1975
Vehicle Availability
98% 98% 100%
100% 95%
·······--·····"'··
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2022 2023 2024 2025
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 18 Compliance Focused
More than 95 percent of MV's contracts are with transit systems funded by federal dollars and require that MV comply with regulatory standards set forth by agencies such as the FTA, DOT, EPA, OSHA, and NTSB, among many other state and local authorities. MV is subject to audits, inspections, records reviews, and reporting as part of its operations.

MV ensures that its vehicle operators are fully licensed and certified and that each operator complies with all applicable state requirements. Vehicle operators must possess a valid Medical Examiner’s Certificate, a valid California Commercial Driver’s License, and any required certifications/endorsements (such as V.T.T., VDDP, or GPPV). All applicants must provide an H6 DMV 10-year motor vehicle record, establishing a safe driving record consistent with MV requirements. Additionally, all new hires are immediately placed in the DMV pull notice program (requestor code #79787).

MV will continue to comply with all federal, state, and local laws to ensure the success of this location, as well as all applicable rules and regulations governing the district and the City.

Our References
Madera County Connection
Madera County
Madera, Calif. In July 2024, MV was selected to operate the Madera County Connection (MCC) service, a multimodal
system that encompasses fixed-route, dial-a-ride, senior bus, escort program, and demand-response services.

MCC operates in several key areas including Eastern Madera County, Eastin ArcolaRipperdan-LaVina, Chowchilla-Fairmead-Madera, Fresno, Clovis, and the Children’s Hospital.

MV’s regional support played a vital role in this service transition. Neighboring location operators, dispatchers, and mechanics assisted with preparations and services on the start day. New operators also received training at neighboring divisions. MV’s IT department provided network setup, scheduling software training, installation, and live support for the first two weeks. The local division installed DriveCam, improving the operator visibility and safety performance of the fleet. Additionally, MV assisted MCC in sourcing a shop truck and a road supervisor vehicle.

MV uses SpareLabs technology for AVL/GPS dispatch and reporting functions, and is responsible for management, dispatch, road supervision, run cutting, safety, and training for MCC’s operations.

Fixed-route, dial-a-ride, senior bus, escort program, and demand-response services.

MV provides management, dispatch, road supervision, runcutting, safety program, and training.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 19 Contract term 7/1/2024 - Present
Please contact Monty Cox, Program Manager, at (559) 536-7821 and [email protected] as a reference for this contract. CONFIDENTIAL Union City Transit
City of Union City
Union City, Calif. MV began providing fixed route and ADA paratransit services for the City of Union City in 2000.

The fixed route service routes coordinate with other major transportation services in the area, including Bay Area Rapid Transit (BART), AC Transit, and the Dumbarton Express, with main transfer points at the Union City BART station and the Union Landing transit facility.

The paratransit service operates within the city limits of Union City with limited service to adjacent cities and is available to eligible passengers with disabilities. 26 mixed fleet vehicles of CNG vans and coaches.

Trapeze PASS system, mobile data terminals, and proprietary real-time monitoring tools to manage on-road service delivery are used.

MV is in the third contract term since 2000.

MV provides operations, reservations, dispatch, and maintenance for fixed route, ADA paratransit, and microtransit services.

Please contact Steve Adams, Transit Manager, at (510) 675-5446 and [email protected] as a reference for this contract. CONFIDENTIAL Heritage Valley Transit System
Ventura County Transportation Commission
Ventura, Calif. In 2014, MV assumed operations of the
Ventura County Transportation Commission’s (VCTC)
Heritage Valley Transit System.

Serving the communities within the Heritage Valley region of Ventura County, this 15-vehicle system comprises fixed route, dial-a-ride, and ADA paratransit service components.
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Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 20 15 gas fleet of cutaways.

Trapeze PASS and mobile data terminals for dispatching, reservations, and scheduling for the dial-a-ride and ADA paratransit service components.

MV is in the second contract term.

MV provides operations, reservations, dispatch, and maintenance.

Please contact Matt Miller, Transit Services Program Manager, at (805) 642-1591 ext. 121 and [email protected] as a reference for this contract. CONFIDENTIAL Roseville Transit System and South Placer Transit Information Center
City of Roseville
Roseville, Calif. MV began operating the fixed route, commuter, and complementary ADA paratransit services (the Dial-A-Ride) for the City of Roseville in 2001. These services, which collectively form the Roseville Transit system, connect Roseville's residents to the surrounding Sacramento and Placer Counties.

MV also operates the South Placer Transit Information Center on behalf of Roseville Transit and three partner agencies. MV’s team assisted with the implementation of this centralized, regional call center. Customers of the transportation services represented by the call center can call for information or access it through an online information portal. 47 vehicles maintained by client
Zonar performs and tracks daily vehicle inspections, and the City performs the maintenance.

Trapeze PASS system and a proprietary reporting tool for paratransit scheduling, reservations, and dispatching.

MV is on our third contract term, and we are currently ratifying our fourth.

CNG, gas, and diesel fuel types
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Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 21 MV provides operations, reservations, and dispatch.

Recognized as Regional Project of the Year by the Sacramento Area Council of Governments.

Please contact Richard Frost, Transit Operations Supervisor, at (916) 746-1304 and [email protected] as a reference for this contract. CONFIDENTIAL

2. Services to be Provided
The successful Contractor will be responsible for the services listed in this RFP.

Attachment C, Sample Contract provides a more detailed description of the Scope of Work that is to be expected from the Contractor. The Contractor will be expected to have thorough knowledge, expertise, skills, and experience necessary to deliver the services requested in the RFP, all attachments, and exhibits.

Our Technology Offering in the
New Term
MV recognizes the City’s desire to modernize
Madera Metro, and with this new RFP, we propose
upgrading the current on-demand software to the
Spare platform. Spare is a state-of-the-art
reservations, scheduling, and dispatch system
that dynamically routes trips throughout this
service day onto routes that are the “best fit” for
the trip. Leveraging powerful scheduling
algorithms, Spare offers a “dispatch by exception”
environment, eliminating the need for dispatchers to adjust trips for improved on-time performance and productivity manually. Spare can fully manage your on-demand transportation and your ADA paratransit service. It offers users clear and easy-to-understand dashboards, dispatch views, and an intuitive passenger app and mobile website. Spare integrates with Power BI and allows easy integration with MV’s optional MV Insights data analytics platform.

Additionally, we are introducing the TripShot CAD/AVL system for the fixed route service in the new term. TripShot is a highly configurable computer-aided dispatch platform that allows for more robust, easier-to-use vehicle tracking, enhanced dispatch monitoring, and extensive reporting. This system also integrates with Power BI to drive MV’s MV Insights 0r ~t
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 22 data analytics platform, an optional service should the City select this. Further, TripShot integrates with leading manufacturers’ designation signs and passenger counters. The fixed route service will be well-managed with these new technologies, creating a robust real-time monitoring and data collection framework.

With our technology offerings, our riders will have real-time information about their trips – resulting in fewer where’s my ride calls.

Service Day Start
The opening dispatchers and members of
MV's supervisory teams report to the facility 15
minutes before the first pullout. They check the
office voicemail and email for cancellations
and operator callouts and make any necessary
changes to TripShot and Spare to reflect the
day’s schedule.

When the operator reports to the facility, they
check in at dispatch. The dispatcher maintains
a log of each operator's scheduled start and
end times for the day. As each operator
reports for work, the dispatcher records the
arrival time on a service log and in the TripShot
and Spare systems.

The dispatcher hands the operator their
manifest, provides any written notices
regarding service adjustments, changes, or
announcements, and performs a fit-for-duty review. This review includes a uniform check, a reasonable suspicion evaluation, and a review of each operator's license.

Safety through Daily Inspection
After the operator checks in with dispatch, they proceed to the yard and locate their assigned vehicle. When they arrive at the vehicle, they initiate the pre-trip inspection using MV's standard forms. The operator must document all inspected areas of the vehicle and inspection results.

During peak pullout periods, our road supervisor, Nicholas Martinez, is in the yard to monitor these inspections, respond to operators' questions, and coordinate a timely pullout.

If the operator detects a safety issue with the vehicle, they notify a dispatcher and Nicholas Martinez.

Uniforms & Identification Standards
Uniforms must project a professional image and
represent the City of Madera brand.

We require all vehicle operators and road
supervisors to wear a uniform provided by MV,
comprising:
 Five shirts
 Five pairs of pants
 One jacket
 One hat.

Uniforms are always kept clean and neat. While on
duty, operators wear photo identification badges
with their names and badge numbers visible. All
items are collected from any operators being
separated from MV.
---------------• --
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 23 The operator is assigned a new vehicle if the vehicle is pulled from service. The operator turns in the pre-trip paperwork to Martinez, and the dispatcher communicates the issue to a city representative, alerting them to the maintenance issue. If the vehicle passes the inspection, the operator holds the completed pre-trip inspection form and returns it to dispatch at the end of their shift.

Planning for Contingencies
A core component of in-service reliability is the appropriate deployment of backup service.

Our operators and dispatch team are cross-trained in both the fixed route and paratransit service, allowing us to call up any off-duty staff who request more work to fill any vacancies that occur due to vacation or illness. These individuals are available to provide relief service in the event of an operator illness, road call, or any incident that results in an out-of-service vehicle. Upon becoming aware of an operator deficiency, the dispatcher notifies the off-duty operators, alerting them to the available shift.

MV also stages three pre-tripped backup vehicles at the operating facility. These vehicles are available for use when a service disruption occurs, such as a vehicle incident or road call.

On-Road Operations
Fixed Route Service
Upon departing from the yard, the vehicle operator
will follow the route displayed on their TripShot tablet.

Upon arrival at the first stop, the vehicle's head sign changes from "Out of Service" to the appropriate route
number and name. If the operator is early, they don't
leave the stop until the first scheduled departure time.

Operators navigate the route on their tablet, and the
TripShot TrueTimeTM technology sends a GPS ping
every second, making this the most reliable
technology we can equip dispatch with.

Dispatchers assigned to the radio continually monitor
the service on the TripShot system using the available
dispatch screens. They monitor trips for schedule
adherence, passenger loads, any off-route movement,
and known traffic delays. Throughout the service day,
dispatchers use the dispatch dashboards and live AVL maps in TripShot continually and monitor local traffic conditions.

When a trip is running late, depending on the situation, the dispatcher may advise the operator that a ready bus will be inserted or that their layover time may be reduced to make their next trip depart on time. Regardless of the dispatcher’s action, close communication between the dispatcher and operator is essential. Dispatchers are our operators’ first line of Our General Manager celebrates
operator Delie Montano’s more than two
decades of service to the City.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 24 support throughout the service day; their interactions are marked by professionalism, expediency, and clarity. They are trained to document all incidents or disruptions fully.

Operators navigate the route on their tablet, and the TripShot TrueTimeTM technology sends a GPS ping every second, making this the most reliable technology we can equip dispatch with. This console guides the operator from stop to stop, notifying them of the next departure and arrival times. The mapping feature on this application supports navigating the route.

Upon arrival at the first stop, the vehicle's head sign changes from "Out of Service" to the appropriate route number and name. If the operator is early, they don't leave the stop until the first scheduled departure time.

The operator proceeds to the next stop at the scheduled departure time. MV's dispatch team continually monitors service delivery to resolve any issues that arise quickly.

Paratransit Service
We will equip each DAR and ADA
vehicle with a Spare-enabled tablet.

The operator notifies dispatch
when they leave the yard by
indicating so on the tablet. The
Spare technology guides the
operator along the route, notifying
them of the next scheduled stop.

As the operator performs trips
using the arrival/depart
notifications, it is transmitted to the
dispatch team and updates the
route. The dispatch team actively
monitors the route using the dispatch screens in Spare.

When the operator arrives at each stop, they provide a curb-to-curb service. If the passenger does not appear, the operator alerts the passenger of their arrival. If the passenger still does not appear, the operator uses the radio to request that dispatch contact the passenger. The dispatcher confirms that the operator is at the correct location using Spare AVL. The dispatcher authorizes a no-show if the passenger does not arrive within five minutes and the operator has arrived within the on-time window. They document the no-show in the Spare system (including the phone numbers they called to attempt contact and a physical description of the location) and instruct the operator to proceed to the next stop.

The dispatch team actively monitors on-road issues using the Spare dispatch screens and AVL map. Operators communicate with dispatch using canned messages on the tablet and use the radio system to communicate urgent situations to dispatch (for example, if they are unable to find a location, if there is no one to receive a passenger who cannot be left alone, or in the event of an incident or road call).

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 25 When identifying ways to manage on-road issues, dispatchers work two hours ahead whenever possible to mitigate potential issues. As trip cancellations or insertions occur, the Spare system dynamically updates the route, moving trips as needed to preserve on-time performance and strong productivity.

Mobility Device Securement
Properly securing passengers in mobility devices is an essential skill we reinforce throughout an operator's career. All MV locations require operators to undergo mobility device recertification each year of their careers.

Operators always request the passenger's permission before touching or moving their mobility device. They communicate with the passenger throughout the boarding and securement process, clarifying what they wish to do before acting.

When a passenger in a mobility device is ready to board, the operator confirms that the vehicle is in the park position, engages the parking brake, and powers on the lift. Ensuring the mobility device area is free of hazards and ready for the passenger, the operator removes the lift cover (if applicable) and exits the vehicle with the lap/posey belt in hand. The operator then opens and deploys the lift.

The operator introduces themselves to the passenger at eye level and confirms that it is the correct passenger. They then request permission to inspect the mobility device brakes to ensure they are in good working condition. If the brakes are not in good working condition, the operator brings the issue to the passenger's attention and makes a note on the manifest.

With the passenger's permission, the operator secures the passenger's lap belt. The operator must notify dispatch if the passenger refuses the lap belt/restraint.

Once secured, the operator notifies the passenger that they are about to move them. The operator then backs the mobility device onto the lift. If the device is electric, the operator turns off the power; if it is manual, the operator locks the brakes. The operator informs the passenger that they are about to move the lift and engages it.

On the vehicle, the operator backs the passenger into the seating location, secures the mobility device with a four-point tie-down, and then secures the passenger using a lap and shoulder harness. If the passenger refuses the lap/shoulder harness, the operator notifies dispatch and activates DriveCam to record the refusal.

Upon securing the passenger and the mobility device, the operator gently shakes the mobility device to confirm it is secured and tight. They then stow the lift and close the door.

They replace the lift cover (if applicable), return to the operator's seat, and power off the lift.

Phone Operations
Trip Reservations
Our dispatch team responds to reservation requests that come through the phone line. All dispatchers will be trained in recording the trip reservation in Spare.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 26 When a rider requests a trip, the dispatcher will look up the rider in the system and initiate the trip in Spare. As they are available, dispatchers will use the common locations screen to select the rider’s pickup and destination
locations. If the trip request includes a
new destination, the dispatch team
records the location information, reading
it back to the caller to confirm accuracy.

We train our dispatchers to ask callers if
they would like an IVR call-out notifying
them that the vehicle is on its way. These
calls help reduce delays caused by noshows.

If we can accommodate the trip request,
the dispatcher confirms the trip details, including the pick-up window. They then ask the caller if they should relay any special instructions to the operator. If a passenger requests additional assistance during trip booking, MV follows the FTA–ADA "Origin-to-Destination Service" guidelines.

Once the dispatcher records the trip details and submits the trip request, Spare presents the best options available for scheduling the trip. If they cannot schedule the trip at the exact time requested, they attempt to negotiate a trip within one hour of the originally requested time under ADA regulations (for ADA service). MV recognizes that the City has a zerocapacity denial policy and will adhere to this requirement throughout the contract term.

At the end of each call, the dispatcher thanks the customer for their business.

Where's My Ride Calls
Dispatchers respond to Where's My Ride calls ("WMR"), in addition to service monitoring.

We monitor hold times to confirm that we are expediently responding to these calls. All dispatchers are courteous and sensitive to customer needs when taking these calls. The dispatcher politely requests the customer's ID number and verifies that they are speaking with the person whose name is displayed.

Trip Changes and Cancellations
When a customer requests a same-day trip change or cancellation, the dispatcher looks up the trip information in Spare and initiates the change. If the change is a same-day request, the dispatcher makes the appropriate entries, and they may notify the vehicle operator if the request is last-minute.

End of Operator Shift
When the operator has completed their shift, they notify dispatch and head to the yard. They perform a walkthrough of the vehicle, collect any items left on board, and dispose of any About Trip Negotiation
Under the Americans with Disabilities Act, the City
can negotiate pickup times with passengers. This is
typically done within one hour before or after the
individual’s desired departure time. This process
maximizes service capacity, improves system
productivity, and aids in accommodating
passenger demand.
---------------• --
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 27 trash. The operator performs a post-trip inspection and turns in all pre-trip inspection and manifest paperwork to dispatch.

Road Supervision
Our road supervisor, Nicholas Martinez, is equipped with a tablet and in the new term, will have access to Spare and TripShot to respond to and manage service. He logs incident and accident reports, handles passenger complaints, and assists passengers and operators.

Nicholas is responsible for disseminating critical information to the operator team, such as service changes and system announcements. He serves as the go-to resource for MV's operator team.

In coordination with our general manager, Vincent Parker, Nicholas investigates incidents, administers drug and alcohol testing procedures, responds to road calls, and resolves passenger disputes as needed. Vincent will administer progressive discipline under the collective bargaining agreement based on his findings.

Together, Vincent and Nicholas perform operator evaluations to ensure that each operator is safely and correctly performing their job. These observations are performed discreetly (and unannounced) without disruption to service and include the following review types:
 Observed Ride Checks: Observed ride checks are onboard evaluations of an operator's customer service and safety skills. Supervisors evaluate areas including safe vehicle operation and professional passenger interaction. During this check, the supervisor checks the operator's credentials to ensure proper certifications are up to date and in the operator's possession.
 Unobserved Service Checks: We conduct unobserved service checks randomly.

During these inspections, the supervisor assesses the operator's driving and safety skills from their service vehicle, following the operator. Operators are typically unaware of these evaluations.
 Mobility Device Securement Spot Checks: These random inspections are on-vehicle reviews of an operator's ability to safely and properly secure a mobility device. The supervisor observes the operator as they secure the passenger's mobility device and provide coaching and feedback during the observation.
 Pullout Inspections: Pullout inspections are unannounced and occur frequently. In the yard, the supervisor observes the operator as they perform their pre-trip inspection, confirms the operator is in proper uniform and has the appropriate credentials, and is prepared for service that day. The supervisor then checks the vehicle to confirm it is clean and ready for service.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 28 Location Safety Videos
Through the execution of our safety policies, this team has created safety-specific videos to engage our staff in messaging. Please see a few of these videos through the QR links below:

Operator Scheduling
Building Operator Runs
Every year, our team will create optimized vehicle deployment schedules (runcuts) to accommodate changes in system policies, passenger demand, and other factors affecting service efficiency with the help of our Professional Services Team. Runcutting provides the opportunity to reassess service needs and adjust routes as needed. They also allow changes to staffing levels and operator bids as necessary.

Employee Spotlight: Nicholas Martinez, Road Supervisor
MV is proud of the work and dedication of this location’s road supervisor, Nicholas Martinez. Nicholas performs road
observations to ensure safety practices are observed daily, onboards new operators in the classroom and on the road, and assists our general manager with day-to-day operations. Nicolas enjoys promoting these services and watching operators excel in their careers. Alongside three safety videos Nicholas has made for safety meetings, he has also become a Certified Behind the Wheel instructor and earned multiple certifications from the Transportation Safety Institute.

Safety Stand Down Distracted Driving Our Road Supervisor ---------------•-
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 29 When creating this new run structure, we analyze historical data and factors for new changes.

Once created, the runs are built in a test environment, using data from actual high-volume days to confirm optimal runs.

During this testing process, both the general manager and dispatch will adjust the routes based on typical trip volume concentrations, coverage needs, and other variables to create the most productive and advantageous routes, minimizing ride time and delays and maximizing the ability to meet customer needs.

Maintenance of Run Schedules
In addition to long-term adjustments made in the runcuts, our dispatch team makes shortterm adjustments to the master schedule as needed.

For example, we examine unique trip patterns inherent to holidays and adjust the routes accordingly. This process often results in closing routes due to decreased demand at specific parts of the day and increasing routes to accommodate times of the day with more substantial trip concentration (for example, dinner time on Thanksgiving or Christmas).

Additionally, master schedules and templates are adjusted daily to accommodate changes to subscriptions that come that day.

About our New Technologies
About the Spare Platform
The Spare Platform is a cloud-based software-as-a-service (SaaS) solution for delivering ondemand, microtransit, ADA paratransit, and any type of shared-ride demand response service. It is a single modern software solution used to plan, design, and execute on-demand services.

The Spare platform comprises three core components: a rider-facing web booker and app called Spare Rider, driver-facing applications called Spare Driver, and a web platform for transit administrators called Spare Launch and Spare Analyze.

Two core technologies make up Spare’s foundation and set it apart:

Spare Engine. Spare’s advanced routing and scheduling algorithm leverages the latest developments in big data, machine learning, and artificial intelligence to drive cost and efficiency improvements for your fleets.

Fleet utilization is at the core of everything Spare does from an engine’s perspective. Its powerful engine optimizes trips in real time, accounting for regional travel patterns, open traffic data, vehicle resource allocation, demand and past trips, and DART program requirements. The system continually learns, improves, and adjusts trips to maximize dedicated fleet resources. The Spare Engine can scale effortlessly and delivers 4000+ trips per day for GoLink and 2000+ trips per day for CapMetro.

Spare Open Fleets. Unlike no-system infrastructures, Open Fleets is the driving force behind mobility ecosystems supporting public transit. Spare’s Open API allows other systems to Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 30 easily interface with the Spare platform, allowing for integration opportunities with transit aggregators.

At a high level, the remaining core components include:
 Rider-Facing Interfaces: A customer-facing smartphone application available on iOS and Android apps, Spare Rider is used by passengers to plan and execute their trips.

Passengers can create client accounts, manage their user profile, and book and manage trips on Spare-powered services. The City will receive a branded Rider app, giving passengers a cohesive rider experience across all your agency-branded services.  Operations Center (Spare Launch + Spare Analyze). The Spare Launch and Analyze admin portals provide administrators real-time and historical overviews of system performance, system management, and passenger and vehicle management. These modules enable full access to all data and big data analytics in real time so that MV can always make swift decisions about these services. Spare Analyze offers a data collection and reporting dashboard for National Transit Database reporting and real-time service performance data, such as heat maps and service/fleet/trip search analytics.  Driver/Operator Navigation App (Spare Driver). The Driver Application will be where operators sign in and receive real-time, turn-by-turn trip instructions and information related to their pickups and stops
 Spare Engage: A centralized, digital customer management and eligibility tool that houses rider profiles (e.g., into segments/groups) and automates the paratransit eligibility process.
 Spare Pay: The Spare Pay module can be used to handle a number of digital fare collection methods, including cash, credit cards, prepaid debit cards, and transit ticketing systems (such as GoPass and Hopthru). Spare Pay can also be used to give permanent or promotional discounts to specific user segments and support unbanked riders.

About the TripShot CAD/AVL Platform
MV will introduce the TripShot CAD/AVL software platform for the City's fixed-route services.

TripShot’s innovative platform empowers MV’s Operations team to efficiently manage every aspect of transit operations. By automating dispatching and providing real-time performance insights, MV’s transit managers can dynamically adjust services and routes to meet riders' evolving needs. This minimizes fleet costs and optimizes fuel consumption, ensuring a more sustainable operation for the City of Lompoc.

The TripShot platform is cloud-based, simplifying technology upgrades by offering unparalleled flexibility and continuous software updates. This ensures that MV’s Operations team can seamlessly adapt to new transit challenges. Additionally, the cloud-based nature of TripShot guarantees continuous data backup, safeguarding against any potential outages.

TripShot provides premium support, including an account manager and 24/7 customer support via email, guaranteeing that the City has the necessary assistance whenever needed.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 31 Furthermore, MV’s Professional Services team, experienced in supporting various technologies and software platforms, will be available to assist with any upgrades and outages that may arise.

While the TripShot platform is not proprietary to MV, this ensures that the City benefits from best-in-class technology solutions that are continuously evolving to meet the highest standards of efficiency and reliability. MV will leverage the advanced features offered by the TripShot platform to maximize efficiency and deliver exceptional service to the City. The introduction of the TripShot CAD/AVL software platform will empower MV’s Operations team to deliver a more efficient, sustainable, and responsive transit service for the City.

TripShot Features
Understanding the opportunity to meet broader mobility needs across communities, TripShot's leadership team evolved their platform based on their 50+ years of combined cloud computing, networking, security, corporate transit, and program management experience. Today, their product integrates all facets of the mobility ecosystem into a single, seamless technology solution capable of serving, connecting, and optimizing all transit networks, public and private.

Fleet Management: TripShot provides a unified platform to manage vehicles, operators, vendors, and schedules. Its fully integrated back end gives administrators complete control over the fleet while updating Rider and Driver apps in True-Time™. TripShot allows administrators to easily remove a vehicle, insert a protection vehicle, track the vehicle through the maintenance cycle, and deliver complete end-to-end fleet management.

Route & Schedule Management: The TripShot platform offers a robust route scheduler to manage rides by operator, day, vehicle, and shift. Administrators can add, edit, and remove route schedules, intuitively plan routes
manually or by using suggested routes
and build customized geofences around
stops from a single interface. Users can
build out multiple schedules to run today
or plan schedules for the future.

Dispatch: TripShot provides an intuitive
and easy-to-use operational management
interface. This bird's-eye view gives
administrators insights into True-Time™
alerts and problem routes and the ability to track vehicle locations and on-time performance.

Users can search for and track an individual ride or vehicle or monitor the entire operating fleet.

CAD/AVL & GPS Playback: TripShot's GPS integration monitors True-Time™ vehicle location and activity. With its capacity to capture GPS every second and the intelligence behind TripShot's mapping algorithms, they deliver the most accurate notifications from any Precise ETAs with TripShot True-TimeTM
The TripShot platform uses True-TimeTM – a
unique vehicle location monitoring tool that
delivers GPS pings every second. This, united
with mapping algorithms, offers the most
precise CAD/AVL available on the market
today.
---------------• --
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 32 CAD/AVL system on the market today. TripShot leverages lead to navigation analytics tools, giving insight into real-time traffic and allowing the system to seamlessly deliver accurate vehicle location regardless of accidents, inclement weather, or signal disruption.

Reservations & Capacity Management: TripShot's newest feature shifts how transit managers handle capacity by providing complete operational awareness with True-Time™ ridership. Detailed origin and destination data can shape route design and improve transit networks' efficiencies. Additionally, agents help on-demand programs serve a new, techcomfortable generation of riders who have embraced ride-sharing modes and methods.

Notifications: With TripShot notifications, we can send alerts and notifications to passengers regarding service changes, show them onboard capacity before they board, and remind them to distance themselves from the vehicle socially.

Trip Planner: Riders move freely with visibility into all transit options with TripShot's Trip Planner. We can configure custom points of interest into the system, and users can plan point-to-point trips or explore transit options nearby. The system can integrate with shared bikes1 and charging stations in each community, with additional modal integrations arriving every year. Their system is a single-solution mobility app available to everyone.

Analytics & Reporting: TripShot's integrated dashboards deliver easy-to-view fleet analytics on key metrics like ridership, on-time performance, total traveled vehicle mileage, on-route mileage, and deadhead mileage. TripShot collects data across the entire fleet enabling robust canned or customized reports. Reports are available for download into Excel (CSV format) and are consumable by third-party APIs. These reports will also support the City’s NTD reporting capabilities.

Incident Tracking: With TripShot, users can note and track all issues on the same platform to manage the fleet's daily operations. Administrators to operators can create incidents or TripShot Reservations TripShot On-Demand Request
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Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 33 automatically generate these alerts using thresholds created by the operations team. We can track incidents via the integrated case management system and send automated emails to users and aliases to ensure prompt resolution.

Mobile Rider App (Optional): The TripShot app works seamlessly with its back end to provide accurate and up-to-date passenger information. The app can view route schedules and stop details, receive True-Time™ arrival notifications, track vehicle location, use a multimodal Trip Planner, and explore stops nearby. TripShot also offers robust APIs that thirdparty apps can consume.

Customization: TripShot is a configurable multi-tenant app with color, logo, and custombranded opportunities. As the service evolves and scales, further application customization may be appropriate, and discovery sessions would be required to understand the scope of these requests. MV welcomes these discussions.2
Administration: TripShot's platform provides a modern rider app (both iOS and Android), a web administration portal for operations teams, and a complete stack of features to support fleets.

Hardware: TripShot provides tremendous cost savings in hardware and service repairs by reducing mean time to repair (MTTR) and eliminating costly maintenance upgrades for invehicle hardware. Many legacy vendors require proprietary computers, custom installations, and specially trained technicians to install and troubleshoot equipment. TripShot uses a costeffective and non-proprietary 4G Android or iOS tablet/phone and only requires our publicly available TripShot Driver App to function. Accurate vehicle GPS provided every second, combined with our algorithms and roadway analytic integrations, allows TripShot to deliver True-Time™ arrivals for riders and operations teams.

Training: TripShot has a strong Customer Service Specialist team to support our operation through implementation and beyond. Based on customer interviews and interactions, TripShot has designed online training and in-hand materials to solve more than 95 percent of operational use cases and scenarios.

Support: TripShot offers 24/7 service and support via phone or email.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 34 Benefits of TripShot
TripShot is an advanced technology platform that enhances operational efficiency, reliability, and quality. By leveraging real-time data, automation, and a user-friendly interface, TripShot delivers comprehensive solutions that benefit transit agencies, operators, and passengers alike.

3. Key Personnel/ Management
The Contractor shall provide general and specific management of day-to-day operations for the City’s fixed-route and demand-responsive services. Contractor shall oversee the operation of the services using a full-time, on-site transit manager. Contractor is expected to provide appropriate management coverage.

Enhanced Scheduling and Dispatching:

TripShot's dynamic scheduling and
dispatching tools allow operators to
optimize routes and schedules in real
time. This reduces delays, improves
resource utilization, and ensures
vehicles are deployed where needed
most, enhancing service reliability.

Real-Time Tracking and Monitoring:

With GPS-powered tracking, TripShot
provides real-time visibility into vehicle
locations, allowing dispatchers and
passengers to monitor bus progress
accurately. This transparency minimizes
uncertainty and improves customer
satisfaction.

Seamless Rider Experience: The
platform's mobille app offers riders easy
access to trip planning, ticketing, and
real-time updates. These features
empower passengers to make informed
tracel decisions, enhancing convenience
and trust in the system.

Data-Driven Decision Making: TripShot
collects and analyzes operational data,
providing transit agencies with
actionable insights. Metrics like ridership
trends, on-time performance, and
vehicle utilization help us make strategic
decisions to improve service.

Compliance and Reporting: The
platform simplifies regulatory
compliance by automating reporting
processes. It ensures accurate
documentation of operator hours,
maintenance schedules, and other
critical data, reducing administrative
duties and risks of non-compliance.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 35 The MV Way Management Model
MV Transportation is excited to introduce a new operational manual for our General Managers called The MV Way. The
MV Way is a management tool and a playbook that guides
how to run a successful division. It reinforces policies and best practices with key actions to drive consistency in operational excellence, employee experience, and
customer satisfaction. The MV Way is a comprehensive
guide and the ultimate how-to manual, so every General
Manager has access to the resources and tools to succeed.

A few elements of The MV Way include:
 People: How to create and maintain a positive
culture, attract, retain, and develop talent, foster
harmonious labor relations, and establish a highperformance culture. The General Manager plays a significant role in leading by example and coaching
the team to align with our shared MV and MMPTS values.
 Safe, Successful Operations: The moral obligation and importance of putting safety at the forefront and center of everything we do, delivering a safe and reliable customer experience, optimizing operations for efficiency and effectiveness, and leading with world-class safety and maintenance. The General Manager is responsible for setting the tone, participating, engaging in all business areas, being data-driven in decisionmaking, and inspecting what is expected.  Customer Satisfaction: As a responsible corporate citizen, we recognize our duty to our communities. We want to ensure a safe, reliable ride and an outstanding customer experience where our passengers genuinely enjoy every interaction our professional team delivers. We seek to fully meet our customers’ expectations every day. We aim to help our clients solve their problems and bring them ideas and innovative solutions to achieve their goals and objectives.

Furthermore, MV is innovating this critical information by leveraging critical checklists and AIpowered applications, such as chatbots, to streamline and automate the interactions in an easy-to-use manner. We are confident that this will be a very beneficial and helpful resource to support excellence in our transportation operations.

MV General Manager Development Academy
Our General Manager Development Academy (GMDA) brings our general managers together nationwide to share knowledge, learn from each other, and expand their leadership skills. Investing in the development of our employees is one way we ensure our customers receive quality service.
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Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 36 Over the six-week program, they will experience exciting and challenging opportunities to gain insight into and enhance their leadership skills. Our goal in this program is to help managers become familiar with behavioral expectations, knowledge, skills, and abilities to succeed in their roles. The program is a combination of classroom and virtual learning sessions as well as team-building activities.

Our General Manager Vincent Parker participated and
completed the GMDA from May 2023 to July 2023.

Management Philosophy
MV Transportation, Inc. and all subsidiaries, joint ventures, partnerships, and affiliates (or “MV”) operate under a
guiding management philosophy that service quality need not be directly related to operating cost but rather derived from a positive work environment where proactive
employee relations and professional development are
encouraged.

Passenger transportation is a people-focused business, and excellence is achieved when qualified employees have the training and support resources to perform their jobs safely and professionally. Further, well-trained, well-organized staff will realize significant operational efficiencies that contain costs and deliver effective alternative options to MV’s customers without reducing service or sacrificing
quality.

As part of their graduation, they will create an Action Plan of three to five items they want to focus on once they return to their locations. During the final week, they will present their Action Plans to a panel that provides instant feedback and recommendations.

Local Leadership Team
MV is proud to continue the success achieved by our general manager, Vincent Parker, and our road supervisor, Nicholas Martinez. Both individuals have been critical to our exemplary safety record, reduced operator turnover, and maintained a 98 percent OTP for both fixed route and DAR services.

Road Supervisor Nicholas Martinez
leads a safety bingo with staff to
reinforce safe operating practices.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 37 Vincent Parker, General Manager
Vincent will continue to serve as the general manager for the City’s multimodal operation, leaning on his 15+ years of transportation experience as he leads our team toward continued success.

Since 2021, Vincent has served as both mentor and trainer to our Madera team’s development. He has ensured that our service delivery focuses on safety, reliability, and comfort for our passengers. Vincent has kept preventable accidents down to only five throughout his career here, and currently has maintained more than a hundred days since the last preventable accident.

Vincent’s previous role as transit supervisor for this project means he is deeply familiar with consistently monitored the daily success of this contract. In this role, he held responsibility for recruiting and training, as well as directing bus operations. Vincent has always promoted positive customer service and support of a responsive and proactive operation for the City’s services.

Prior to his time in Madera, Vincent served as transit supervisor for the Antelope Valley Transit Authority (AVTA). Here, he provided leadership to promote safety and contract compliance, maintained standards of all driving policies and procedures, and trained operators on defensive driving.

For a full view of Vincent’s resume, please see MV's Key Personnel Resumes following this section.

Vincent Parker
General
Manager
Nicholas
Martinez
Road Supervisor
Operators
FTE: 19
Anitra Byrum
Dispatcher
Rita Duarte
Dispatcher
Walter
Thonrstein
Dispatcher
Utility Worker
FTE: 1
Thanks to Vincent’s strong leadership, we have achieved zero vehicle breakdowns, zero operator accidents, and a 98 percent on-time performance for all services in the first quarter of 2025.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 38 Nicholas Martinez, Road Supervisor
Nicholas will continue to serve in the critical role of road supervisor for the City, having progressed through the ranks from vehicle operator to road supervisor.

As a road supervisor, Nicholas closely observes fixed route and DAR services and provides in-field support for our operator team. In this role, he is a behind-the-wheel trainer and has earned certifications through the Transit Safety and Security Program, giving Nicholas the training necessary to instruct incoming operators and dispatchers for this operation.

Job Descriptions
General Manager
Department Operations
Reports to Regional Vice President
Number Proposed 1 FT
Responsible for Project and personnel management, service success, customer relations
Accountable for Contract compliance and service performance Consulted about Recommendations for service changes, new contract scope items Informed of Changes to service, schedules, and policies The general manager is accountable for the overall success of the service. They serve as the daily operational liaison between MV and the Madera Metro Public Transportation System, and they work in partnership with the local team to realize the mission and vision of the service.

This person is responsible for the safe and high-quality operation of the fixed route and paratransit system. The general manager oversees all functional service areas, including safety and training, live day operations, customer service delivery, fleet inspections, facility maintenance, community relations, and accounting and finance. This position assures adherence to policy and contract compliance.

The general manager often meets with the City’s staff to review service quality and performance metrics and discuss trends. They collaborate with the City’s staff and MV’s leadership on new and innovative approaches to service delivery, always seeking to improve upon the existing services. As needed, the general manager works with team leaders to put action plans to enhance the quality of service.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 39 Road Supervisor
Department Operations
Reports to General Manager
Number Proposed 1 FT
Responsible for Operator evaluation, operator mentorship, on-road accident/incident response, site evaluations
Accountable for Completion of on-road evaluation and incident response/reporting Consulted about Trends in operator performance and required coaching Informed of Changes in road incident response procedures The road supervisor monitors all vehicles' safe and efficient operation in the field and ensures high-quality service. They perform operator evaluations to confirm that all operators operate safely and exhibit outstanding customer care. As needed, they provide system information to passengers.

Dispatchers send the road supervisor to the scene of any breakdowns, incidents, accidents, or other disruptions to support the expedient resolution of the issue. They perform incident investigations, and they perform incident preventability determination.

Based on their observations in the field, the road supervisor makes recommendations for coaching or retraining based on individual events or system trends. They respectfully enforce the City’s policies and procedures for operators and passengers.

This critical position is strategically located throughout the service area to minimize response time.

Dispatcher
Department Operations
Reports to Road Supervisor / General Manager
Number Proposed 3 FT
Responsible for Managing all operator duties, service reliability, on-time performance, and response to on-road incidents.

Accountable for Assessing fitness for duty, unplanned changes that affect performance, such as route detours and heavy traffic
Consulted about Operator absences, changes to routes start and end times Informed of
Vehicle exchanges, maintenance pull, submission of defects noted on DVI form, service reliability, on-time performance, and response to on-road incidents.

The dispatcher directs all on-road operations from the daily pullout to the yard. They coordinate with vehicle operators while in service to monitor operational status, mitigate delays, and assist in resolving service disruptions.

The dispatcher manages operator check-in and check-out, including report times, vehicle assignments, distribution of bulletins, and on-time pullouts. They are fully trained in reasonable suspicion and are responsible for assessing operators' fitness for duty. As Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 40 needed, the dispatcher coordinates extraboard operators if an operator does not report on time. They also work with the maintenance team to coordinate vehicle exchanges, maintenance pulls, and vehicle inspection/defect forms submission.

The dispatcher manages routes throughout the service day, mitigating any service challenges and ensuring schedule adherence. They monitor service delivery via radio/real-time GPS, working closely with operators and the road supervisor to efficiently respond to service needs, including accidents and onboard emergencies.

Utility Worker
Department Operations
Reports to General Manager
Number Proposed 1 FTE
Responsible for Safe, reliable, and clean fleet
Accountable for Fleet appearance
Consulted about Condition of the fleet
Informed of Changes to the cleaning schedule and activities The utility worker ensures the City fleet is cleaned and fueled to the specifications outlined in the RFP. This position works primarily to prepare the fleet for the next day. The utility worker completes minor graffiti removal and maintains seat upholstery repair. They perform preliminary vehicle inspections, check various fluids, including the oil, water, and fuel levels, and inspect the hoses, belts, batteries, and equipment.

Vehicle Operator
Department Operations
Reports to General Manager, Road Supervisor, and Dispatchers while on route Number Proposed 19 FTE
Responsible for Safe, reliable, and customer-focused transportation Accountable for Safety
Consulted about Schedule adherence, vehicle performance, weather, and traffic Informed of Real-time challenges on the road
Vehicle operators are the critical interface to passengers and must appropriately represent the MMPTS. MV operators have a safety-first attitude, a professional demeanor, and excellent customer service skills.

The primary responsibility of the vehicle operator is to transport customers while adhering to safety regulations, traffic laws, operating policy, and scheduled time points. Vehicle operators respectfully and professionally respond to customer inquiries, providing system information as needed. Upon consent, operators respectfully assist passengers as they board the vehicle and aid those who agree to assist in securing their mobility device. All operators are trained in ADA regulation, passenger empathy, and proper mobility device securement.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 41 All MV operators are correctly trained in onboard technology and must demonstrate proficiency in all dispatch communication procedures. Vehicle operators coordinate schedule adherence, vehicle malfunctions, accidents, and other disturbances with dispatch.

Regional Support Team
Peter Edwards, Regional Vice President
Peter Edwards is MV’s regional vice president for Northern California. Peter brings 20 years of management experience and more than a decade of transportation experience to this opportunity.

Peter supports MV’s operating locations in Northern California and the Mid-Pacific region. Peter maintains close employee relations and, by example, leads with both knowledge and insightfulness. His firm but fair management approach has resulted in excellent employee morale overall in Northern California MV locations. Peter will work with the local team, Madera Metro Public Transportation System staff, and MV’s regional support team to ensure service excellence.

Prior to his current role, Peter managed MV’s Western Contra Costa Transit Authority operation in Pinole and served as its general manager in Santa Rosa for 17 years. He was responsible for daily service delivery for all contracts operating out of the location.

Based on his superior performance, Peter has grown his operations – offering cost-effective transportation solutions for various customers through a shared resource model. His dynamic business approach to transit management has afforded MV’s North Bay customers access to affordable and responsive transit.

Peter has a Bachelor of Arts in Business Administration from the University of West Indies.

I treat every client as if
they are my only client. –
Peter Edwards
Board of Directors
Harry Wilson
CEO and
Executive
Chairman
Jarrett Andrews
Chief Human
Resources Officer
Tommy Bossaller
Director of Labor
Relations
Ashanti Smith
Director of Human
Resources
Ted Navitskas
General Counsel
Nicole Thunich
Chief Safety
Officer
Hector Vargas
Director of Safety
Kevin Klika
President/Chief
Operating Officer
Peter Edwards
Senior Vice
President
Vincent Parker
General Manager
Jim Haring
Chief Information
Officer
James Schultzman
Chief Maintenance
Officer
Michael Loftsnes
Director of
Maintenance
Jennifer Partlow
Director of Zero
Emission Strategy
Erin Niewinski
Chief Financial
Officer
Jill DeHart
Director of Finance
Joe Escobedo
SVP, Business
Development
Keith Everage
VP, Business
Development
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 42 Jill DeHart, Director of Finance
MV’s Director of Finance, Jill DeHart, offers more than three decades of experience in the financial sector to these services. Jill has a distinguished career in finance and leadership with a wealth of experience in various roles within the transportation, real estate, and biotechnology industries.

For the Madera Metro Public Transportation System’s services, Jill facilitates the coordination of all centralized functions and ensures that all financial records are maintained in alignment with MV’s high standards of accuracy. Jill meets with Vincent Parker to audit the location records and ensure financial transparency and compliant business practices.

Jill re-joined MV in 2023 after her first position with company from 2010 to 2019. She has a bachelor’s degree in business management (finance & accounting) from University of Phoenix.

Ashanti Smith, Director of Human Resources
Ashanti Smith offers eight years of experience in human resources. Ashanti uses her extensive experience in recruitment and HR for school districts to encourage professional development and collaboration among all staff members. Her attention to detail and accuracy support efficient and cost-effective HR operations.

Ashanti develops and implements HR strategies that align with the Madera Metro Public Transportation System's goals and
objectives. She ensures compliance with employment laws and regulations by updating policies and procedures and will develop guidelines and standards for MMPTS employee conduct, performance expectations, and benefits administration. Ashanti fosters positive employee relations by handling employee grievances, conflicts, and disciplinary actions.

Before Ashanti’s time with MV, she served as AAA's human resources business partner. The following year, she earned a senior human resources business partner promotion and was responsible for overseeing associate relations at AAA.

Hector Vargas, Director of Safety
Hector Vargas is the director of safety for MV’s Los Angeles-based operations. Bringing more than 20 years of experience to MV’s regional team, Hector has overseen the safety efforts of some of the largest contracted transit operations in the Los Angeles area. Hector works closely with these operations to ensure that all safety and training procedures are within its standards and its clients. He conducts audits of all safety and security-related operations and works with the local team to garner any additional support needed in this critical area.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 43 Hector joined MV in 2007 as a safety manager at MV’s 70-bus commuter operation in Los Angeles. Previously, he worked with Laidlaw Transit Services. He began his career in safety management in 1998 when he became a certified behind-the-wheel trainer. Hector is also a certified Smith System Instructor.

Hector will continue to serve as MV’s regional lead in the area of safety and training. He will continue to work with Vincent Parker to deploy MV’s company-wide training and safety programs and tailor these to address the unique attributes of the local operating environment and comply with all safety and training standards set forth by the City.

Tommy Bossaller, Director of Labor Relations
Director of Labor Relations Tommy Bossaller is an accomplished labor relations professional, contributing over 10 years of professional experience to these services. He is MV’s resident expert and consultant regarding the administration and application of all collective agreements and has extensive experience in negotiating collective bargaining agreements and resolving disputes.

In this current role since 2022, Tommy is responsible for overseeing all aspects of labor relations within MV. We are proud of the recently ratified new collective bargaining agreement, which remains through June 30, 2030, with the ATU Local 1027.

Prior to MV, from 2015 to 2022, Tommy was the Labor Relations Manager at BNSF Railway.

Tommy earned his bachelor's degree in business administration from Texas Tech University and his MBA from Florida International University, Chapman Graduate School of Business.

Please see MV's Key Personnel Resumes in this section.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 44

4. Operation Facility
The Contractor shall locate its administrative/operations office at the City of Madera Transit Center. The Contractor shall enter into a separate agreement with the City to lease space at the Transit Center, as detailed below under Section V: City of Madera Responsibilities. The Contractor will ensure that all buses are housed overnight at the Transit Center, at the City of Madera Corporate Yard, or at a location agreed upon by the City. The Contractor is expected to maintain the Transit Center office in a professional manner.

MV will continue to operate out of the 2,200-square-foot City of Madera Transit Center, located at 1951 Independence Dr, Madera, CA 93637. This location offers a secure parking area that is fenced, locked, and monitored by a security camera. We will continue to ensure that all buses are housed overnight at the Transit Center, at the City of Madera Corporate Yard, or at any location agreed upon beforehand by both the City and our local team.

MV will continue to maintain all offices at this location professionally and ensure the continued operating performance of the bus washing station.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 45

5. Telephone/Information System
The Transit Center office has a City-owned base radio station and Contractorsupplied phone system. The Contractor shall maintain a telephone system dedicated exclusively to the reception of incoming calls from customers of Fixed Route and DAR service for the purpose of requesting service information and scheduling trips.

Management is expected to be available by mobile phone during any business hours.

The Contractor shall be responsible for the monthly cost of the radio frequency and telephone bill. The Contractor shall maintain a minimum of four telephone lines; two incoming lines for customer communications and service requests on a rollover system. System passengers are to call a specific telephone number used only for this service. Contractor’s telephone system shall be caller-friendly providing pleasing on-hold messaging and/or music and shall record all dispatch/caller interactions. The recordings shall be maintained for a minimum of ninety (90 days).

Contractor shall also provide telecommunications device for the deaf (TDD) capability and equipment and telephone reservations capabilities per ADA requirements.

Management and/or supervisory personnel shall be available either in person or by mobile phone on Sundays to provide adequate supervision of service during hours of operation.

GoTo Connect Jive Platform
MV currently provides the Goto Connect Jive Platform as its telephone and call reporting system. This system uses softphone technology and is completely cloud-based – enabling Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 46 redundancy and remote login capabilities should those needs arise. A primary and backup network connection to the facility ensures a stable platform. Additionally, the backend for the JIVE voice platform is hosted in different geographic locations/data centers, allowing for redundancy and maximum uptime.

All division calls are recorded and stay
on the GoTo platform for roughly 13
months, with options to store for longterm storage should the need arise.

The Goto Connect Jive cloud-based
voice softphone platform is built for a
better customer experience and
engagement. MV has deployed this
solution for many of our locations
because of its performance, security,
and reliability.

The Goto Connect Jive platform
provides the dispatch staff with ease of use in answering and addressing different call scenarios. Its automatic call distribution feature enables us to direct calls to the most appropriate workstation, and the system visualizes the call queues and the metrics via monitoring screens.

The administration tools enable General Manager Vincent Parker to understand the metrics in real-time to act more quickly in addressing longer hold times. At the individual call level, these tools allow a supervisor to join the call in progress to either guide the dispatch staff on better addressing a call in “whisper” mode or speak directly to the customer if the scenario requires it.

The Goto Connect Jive system includes a voice mail system for recording and processing inquiries during non-business hours. For ease of monitoring, the system sends an email to General Manager Vincent Parker with every voicemail that comes into the system.

The system allows for an infinite number of phone calls in the queue. MV works with a bridging service for the hearing and speech impaired to communicate all the needed information. MV will add a telecommunications device for the deaf (TDD) capability and equipment to make this type of ADA-compliant communication.

MV provides Microsoft Office accounts for all staff members, and each has an MV email address as required.

MV’s ADA Eligibility Determination Program
As your contractor, MV is responsible for determining ADA eligibility using a formalized procedure designed to accommodate the individual mobility needs of the Madera community, a service MV will continue to perform for the City.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 47 The eligibility process begins when riders inquire about receiving ADA-eligible transportation. When we receive these calls, we mail out an ADA application to the rider.

Each applicant has 30 days to ride our ADA transportation while their application is being reviewed and verified.

When we receive a completed application, we review it to ensure it is filled out correctly, along with a doctor’s signature present.

Once the application has been confirmed, we call each applicant to inform them that their eligibility was approved, recording their eligibility's effective start and end dates into our rider database.

In the event that the application is not completed correctly, we will issue a denial. This process includes contacting the applicant, explaining the reasons for denial, and sending a notification letter with the formal reason for denial.

We maintain an ADA certification list, which is accessible to the City. We turn in the names and applications we receive to the City as well. In the new term, all eligibility data will be stored in the Spare platform.

When we receive an ADA-related complaint, an investigation is initiated, and we send both the original complaint along the investigation details to the City. More information on our complaint investigation process is provided in the section below.

Understanding of ADA Requirements
The Americans with Disabilities Act (ADA, PL 101-336) is a non-discrimination, civil rights statute. Congress enacted this statute to address barriers to full participation in society that had long been experienced by persons with disabilities and was signed into law by President George H. W. Bush on July 26, 1990. According to the statute, the Department of Justice (DOJ) was given primary responsibility for developing and enforcing regulations to carry out the intent of the ADA. At the same time, the Equal Employment Opportunity Commission (EEOC) and the Department of Transportation (DOT) were assigned responsibility for their specific areas of jurisdiction within the Executive Branch of government.

The regulations developed by DOT resulted from a unique interactive collaboration between representatives of the transit industry and disability advocates through a mechanism known as a Federal Advisory Committee (sometimes called the FACA). Through lengthy discussion and debate, all “sides” involved were able to recommend provisions to DOT that complied with the law and that “everyone could live with.”
As DOT explained in its Final Rule to implement the ADA (56 FR 173, page 45601, September 6, 1991), complementary paratransit was envisioned as truly an alternative and necessary to a fixed route rather than a preferred mode of travel. The notion of comparability to the fixed route has always been critical:

The ADA is a civil rights statute, not a transportation or social service program statute. The ADA emphasizes nondiscriminatory access to fixed route service, with complementary Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 48 paratransit acting as a “safety net” for people who are not able to use a fixed route system.

Under the ADA, complementary paratransit is not intended to be a comprehensive transportation system for individuals with disabilities.

As one disability group representative suggested during the Advisory Committee meetings, the ADA intends to provide individuals with disabilities with the same mass transportation opportunities.

We emphasize that the ADA and this ruleset do not limit the service that local entities may provide. … Such additional service, provided at local discretion, is very desirable. The rule points out, however, that since it is not mandated by the ADA, its costs cannot be regarded as financial burdens of ADA compliance.

These regulations have been widely understood and largely unchanged for years – a remarkable feat considering the contentiousness encountered on all sides when the previous “504” regulations were enacted and almost constantly litigated. MV offers a balanced approach that emphasizes customer service and fiscal prudence, in addition to the formalities of “compliance.”
ADA Compliance
ADA compliance is a critical component of MV’s vehicle operator training program and ensures that the Company’s operations are ADA compliant. During training, operators receive an overview of various disabilities defined by the ADA and understand the law’s requirements. Training also includes practical instructions on assisting and securing passengers with mobility devices to ensure their safety and comfort.

MV ensures ADA compliance with safety and maintenance programs. Employees attend monthly safety meetings for refresher training, including assisting passengers with disabilities and securing mobility devices safely. Mobility device lifts are checked during each pre-trip inspection and thoroughly examined at each preventive maintenance inspection to protect mobility-disabled passengers.

Further, the company's legal and human resources teams monitor and enforce the compliance of all MV employees with the provisions of this important law.

Complaint Receipt and Investigation
Expedient response to all complaints, comments, and commendations is critical to customer service excellence. We train all employees to exhibit professionalism and care when receiving a complaint. The company’s general guidelines for handling a customer complaint are as follows:
 Actively listen and document all necessary information.  Respond politely and patiently, taking care to appropriately document and confirm the details of the comment.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 49  If the comment is a complaint, inform the customer that we will investigate the issue and that a supervisor may contact them directly as part of this investigation.  Thank the caller for their time.

MV will immediately take appropriate actions and investigate all complaints to determine validity. We bring serious complaints to our regional vice president and the Madera Metro Public Transportation System. Depending on the complaint’s nature, the general manager or the senior/regional vice president will handle these types of complaint investigations.

Complaint investigation includes one or more of the following actions:
 Telephone conversation with the complainant to understand the details of the complaint
 Conversation with all operators, dispatchers, road supervisor, and any other staff involved in the situation
 Review of any DriveCam clips related to the event
 Review of any call recordings relating to the event
 Review of all AVL playback, dispatch logs, trip sheets/manifests We document and file all steps taken during the investigation. If the investigation results yield a validated complaint, we file a copy of the complaint documentation in the affected employee(s’) employment file. We issue a letter acknowledging the complaint and the remedial steps taken to the complainant.

Employees who receive repeated valid complaints are disciplined appropriately up to and including termination of employment. We will provide a formal complaint report to the MMPTS, log the complaint, and submit it with all monthly reports, as required.

Please refer to section 2. Services to be Provided for more information on operator assignments, field supervision, and dispatching.

6. Personnel
The Contractor shall be responsible for the employment and supervision of all employees necessary to perform the service(s) described herein. Such responsibilities shall include employee recruitment, screening, selection, training (including customer service training), supervision, employee relations, drug testing, and recruitment of all employees through the local media and local employment agencies. Contractor's personnel wages and work hours shall be in accordance with local government, County, State, and Federal regulations affecting such employment.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 50 In the event of personnel changes in the contract manager's position, the City reserves the right to interview, evaluate and/or reject any proposed candidates.

Dispatchers and customer service representatives shall have bilingual skills (communicate in Spanish and English--i.e., ability to understand simple directions, addresses and times). Consideration should be given to bilingual drivers who understand simple direction in English/Spanish. Qualified bilingual supervisory personnel shall be available during all hours of operation.

6.a. Recruitment
Recruiting Enabled by Technology
Digital engagement plays a crucial role in our recruitment strategy. Although we have utilized social media platforms such as Facebook for several years, it became clear that broadening our technological capabilities was necessary to extend our reach to potential candidates.

We assembled a core group of technology platforms that we use to promote and recruit for jobs, including:

ZipRecruiter is an online employment marketplace that uses smart matching technology to efficiently connect employers with job seekers.

LinkedIn is a professional networking platform that allows individuals to connect, share, and discover job opportunities, industry news, and professional content.

MV will continue to advertise our job openings with the Madera County Workforce Assistance Center, the unemployment office, local job fairs, and the Madera County Fair. MV additionally uses a variety of online resources, including Indeed, CareerBuilder, the Madera County Workforce Connection website, and MV’s own website, to get our open positions in front of potential applicants. f ZipRecruiter
LinkedHn
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 51 Mitratech CIRCA is a comprehensive recruitment marketing and compliance solution that helps organizations attract diverse talent and ensure affirmative action and equal employment opportunity compliance.

Ad sponsorship using Indeed to stay at the top (or near the top) of the search results page daily.

MV has a strategic partnership with CareerBuilder, which powers our careers website and links to over 50 diversity postings.

AppCAST is a programmatic recruiting platform that uses AI to target job advertisements. It consumes data from our Talent Management System ICIMS and makes intelligent choices about where to digitally recruit.

MV uses Phenom People, our candidate relationship
management platform that uses AI and machine learning to enhance the hiring process by connecting job seekers with employers and streamlining talent acquisition.

Fueled by Engagement
Our mission is to make our application process representative of the employment process and marked by communication, engagement, and support. We want every applicant excited about the opportunity to work for MV and make the process as easy as possible for interested candidates.

Our recruiting team continually communicates with candidates by phone, email, and often text or instant messaging apps. Continually nurturing a positive relationship with our candidate pool is important because this is our first experience with MV’s culture for future employees.

In-Person Community Recruiting
One of the best ways to identify enthusiastic job candidates is to immerse ourselves in the service area. Identifying communities with higher unemployment, those who can conveniently travel to our locations, and those where job-finding resources are available are the first steps in community recruiting. In-Person Community Recruiting includes the following activities:
 Coordinate with Work Centers: We advertise our jobs with the Madera County Workforce Assistance Center, the unemployment office, as well as local job fairs and the Madera Community College.

MITR TECH
Circa
1ndeed
II CareerBuilder•
:5: Appcasr
P phenom
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Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 52  Identify Non-Profit Organizations Targeting Job Seekers: MV’s Community Plan establishes strong ties to Community Non-Profit Partners with job development, workforce readiness, and re-entry programs. Many of these organizations pre-qualify and refer candidates to MV. We will contact such organizations in the Madera area, including registered SNAP CAN providers.
 Partner with Faith-Based Organizations: By partnering with faith-based organizations, we can expand our recruiting efforts to many job seekers across the community.
 Partner with Colleges, Trade Schools, and Universities: In addition to establishing relationships with educational institutions, MV will participate in job fairs hosted by local colleges, trade schools, and universities. Additionally, we will collaborate with their career centers to advertise and promote entry-level career opportunities at our locations.

Personality Assessments to Find the Right Candidates
MV’s recruitment strategy focuses on finding the right fit for the right job. We use a personality assessment fit score via TalentClick, which allows the recruiting team to evaluate how well a candidate’s personality traits align with those of successful MV operators. Based on the personality assessment answers, this score will allow us to identify candidates more likely to have strong performance and a safer work approach, ultimately improving hiring and retention.

Why are we implementing a personality assessment into our driver recruiting process?  Customized MV benchmarks were created from the responses of our safest and most tenured operators.
 Assessments are also tailored to the division’s service type (paratransit or fixed route) and take approximately 10 – 15 minutes to complete.

By adding TalentClick assessments to the hiring workflow, our pilot divisions did not experience a significant drop in candidate completion.
 Assesses core personality traits linked to safety and job satisfaction.  Ensures alignment between operator personality and job requirements, leading to happier employees.
 A fit score provided based on candidate responses will display how likely an applicant is to be a high performer, which helps save time when reviewing candidates by prioritizing who to interview.
 Validity category which measures the way the candidate responds and provides the validity: Acceptable or Caution.

Caution is an indicator that the candidate responded the way they think we would want them to answer.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 53

6.b. Application, Qualifications, and Hiring Process
MV Transportation, Inc. has an Equal Opportunity Employment (EEO) policy and will not discriminate against any employee or applicant because of age, race, religion, color, sex, disability, national origin, or any other characteristic protected by the law.

MV posts all career opportunities, from vehicle operators to management staff, on our website (careers.mvtransit.com), which is powered by CareerBuilder, LLC.

An applicant begins the employment process by completing an online application. Our team reviews the application to determine if the applicant meets the qualifications. Applicants meeting the minimum requirements attend an interview with the hiring lead, who assesses their customer service skills and fit for the job. Upon successful completion of their interview, the applicant’s qualifications process begins.

The hiring lead will contact the applicant and request that they review and sign the required release documents, including an application for employment, background check disclosure and authorization release, FTA or FMCSA DOT disclosure and authorization, and an I-9 Express Online I-9 verification.

MVR and Background Check Review
Once the applicant completes the necessary disclosures, our corporate qualifications department assesses the applicant. This team orders all motor vehicle records (MVRs) and background checks to determine if any of the following items are present:

Our team reviews criminal convictions and motor vehicle reports and assesses based on the Equal Employment Opportunity Commission (EEOC) guidelines, along with the following eligibility factors:

Criminal
Convictions
History of a
misdemeanor(s) or
Felony(ies)
Traffic Offenses
Serious traffic
offenses in the last
three (3) years
Moving Violations
More than three (3)
moving violations
in the last three (3)
years
MVR Pattern
Pattern on the
motor vehicle
report (MVR)
The frequency, severity,
and nature of the
conviction
The age of the
applicant at the time of
the conviction
The elapsed time from
the date of the
conviction to the
present
The relationship
between the nature of
the offense and the
type of employment
Evidence of rehabilitation,
successful employment
history, and any
aggravating, mitigating or
extenuating
circumstances
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 54 Our qualifications team initiates an individual assessment if these reports reveal adverse information. The applicant receives a pre-adverse letter and a copy of their background reports; the applicant can contest the report within seven business days.

If the applicant provides appropriate documentation clearing the issues cited, our qualifications team notifies the local hiring lead that the applicant is qualified. Otherwise, the qualifications department issues a disqualified notification to the hiring leader, who will, in turn, notify the applicant.

Pre-employment Testing
MV requires every covered employee who performs a safety-sensitive function as described in the FTA regulations Part 655 and the FMCSA regulations Part 382 to submit to a preemployment drug and alcohol test. Additionally, applicants may be required to pass a DOT or non-DOT physical examination (depending on the position). Refusal to submit to these requirements serves as an automatic disqualification from employment.

We manage all testing and physical appointments through eScreen, Inc. A medical review officer (MRO) reviews exams and test results to ensure compliance with DOT requirements.

This review is based on the medical standards set forth by FMCSA (49 CRF 391.41) and medical guidelines.

Retaining Existing Employees – Labor Code 1070
MV Transportation declares that it will retain the employees of its City of Madera location for not less than 90 days. MV will retain those employed under this contract as the current operator of these services, except for reasonable and substantiated cause. That cause is limited to the employee’s performance or conduct while working under the prior contract or the employee’s failure of any controlled substances and alcohol test, physical examination, criminal background check required by law as a condition of employment, or other standard hiring qualification lawfully required by MV.

6.c. Company Retention Strategy
MV’s retention strategy is critical to our organizational success, ensuring employees' longterm engagement and satisfaction. By retaining top talent, we can foster a stable workforce, enhance productivity, and reduce the significant costs associated with high employee turnover. Our company retention strategy is essential for building a resilient, motivated, skilled workforce. By investing in our employees’ long-term success, we have achieved sustainable growth and a competitive edge, and we have cultivated a thriving workforce.

Vehicle operator shortages plagued the public transportation industry during and after the 2020 COVID-19 pandemic. Whether turnover is from early retirements, career changes, or taking a new job with competitive wages and less responsibility, the last four years informed MV’s recruiting strategy for the future years ahead.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 55 As we found success in hiring, MV’s corporate team expanded its focus to include retention.

We knew that getting new hire candidates in the door was just the first step—transforming them into tenured professionals was our key to strong performance in the field.

In 2023, we began two initiatives that helped us achieve better employee retention.  First, we applied deep analytics from hiring data (turnover metrics, exit interview findings, engagement survey results). We created proprietary dashboards with actionable data revealing why and when people left their jobs. As an early-warning system, this platform allows us to track the
weekly dynamic changes as we implement
mitigation strategies.
 Then, our corporate and regional HR teams
partnered with our local teams to create
personalized action plans focused on
employee retention, based on the data.

This includes weekly calls to discuss
shortages and retention, providing new
interview tools to help managers find the
right candidate, and refocusing our local
team on employee engagement. This CEOdriven initiative included intensive training and education for our local leadership
teams.

Our turnover numbers illustrate the impact of MV’s retention strategy when looking at 2024 compared to 2025.

Other Key Components of our Retention Strategy Include:
 Competitive Compensation and Benefits: Offering fair pay and comprehensive benefits shows employees they are valued.
 Career Development Opportunities: Providing training, mentorship, and pathways for advancement fosters growth and satisfaction.

Our Operator Retention at Madera
MV currently employs five operators with
more than a decade’s worth of experience
at this operation, including:

Delie Montano, 25 years of service
Angelina Azevedo, 24 years of service
Donna Hernandez, 18 years of service
Irma Renteria, 16 years of service
Yahshera Moore, 12 years of service
TOTAL TURNOVER MONTHLY TRENDLINE (2025 & 2024)
Vear • 2024 • 2025
5%
4%
3%
2%
1%
January February March April May June
---------------•

3.8% 3.8%

3.3%
July August September October November December
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 56  Recognition and Appreciation: Celebrating achievements and providing feedback helps employees feel seen and respected.
 Work-Life Balance: Supporting flexibility and wellness ensures employees can thrive professionally and personally.
 Open Communication: Creating channels for feedback and addressing concerns builds trust and loyalty.

6.d. Employee Engagement
Employee engagement is a human resources
initiative and a strategic imperative for
organizational success. Engaged employees are
the driving force behind productivity, innovation,
and a thriving workplace culture. By prioritizing
employee engagement, companies can achieve
sustainable growth and create an environment
where employees and the organization flourish
together.

MV conducts an annual employee engagement
survey for all staff members. This survey offers an
overview of engagement levels and perceptions of
workplace practices within various locations and
corporate functions. Since these workplaces
significantly influence employees’ experiences, it is
crucial to identify strengths and areas for
improvement highlighted by the survey.

We measure engagement as employees’ involvement
with, commitment to, and satisfaction with work.

Engaged employees demonstrate the following behaviors:
 Perform at their best
 Give discretionary effort and go above and beyond
 Recommend MV to family and friends
 Stay with MV for a while
These behaviors translate into improved business performance (e.g., operator shortages, overtime, and on-time performance).

MV’s annual engagement survey is anonymous and contains over 40 items on a 5-point Agree with scale. These items gather employees’ perceptions of various workplace practices (including compensation packages) and intention of engagement-related behaviors (e.g., giving discretionary effort, recommending MV to others, etc.). Also, we use open-ended MV performed a Christmas TV
Raffle with our operation staff
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 57 comments to gather specific feedback on workplace practices. We define engagement on the survey as the average percent of Favorability (‘Strongly Agree’ or ‘Agree’) of the scaled items.

Leaders receive their engagement survey feedback reports within 30 days from the end of the participation period. Training and communication are provided to leaders to help them leverage feedback for workplace improvement, including a continuous action planning process. The results are posted on MV’s Engagement Survey Dashboard for all employees to review. The open-ended comments are made available only to the applicable leaders.

Other Strategies to Enhance Employee Engagement
Clear Communication: Keep employees informed and involved in decision-making processes. Transparency builds trust and strengthens their connection to the organization.

Recognition and Rewards: Regularly acknowledge and reward achievements to show appreciation for employees’ contributions.

Opportunities for Growth: Invest in professional development and provide clear career pathways to help employees achieve their goals.

Work-Life Balance: Support flexible working arrangements and initiatives that promote wellbeing.

Feedback and Inclusion: Create channels for employees to share their opinions and ideas, ensuring they feel heard and valued.

6.e. Bilingual Staff
MV recruits from the local community to ensure our team reflects the language demographics of the service area. All of our operator and dispatch staff are bilingual (Spanish/English) and available to assist any Spanish-speaking passengers.

6.f. Drug and Alcohol Testing Program
MV has a Zero Tolerance Drug and Alcohol Policy and Substance Abuse Program, complying with FTA and DOT compliance standards. This program integrates three critical components in the implementation of this program:

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 58 The Policy
MV’s Drug and Alcohol Policy comprises the following four activities:
 Take appropriate action to ensure that employees are not impaired in their ability to perform assigned duties in a safe, productive, and healthy manner;  Foster and maintain a drug and alcohol-free environment for all employees and patrons;
 Prohibit the unlawful manufacture, distribution, dispensing, possession, or use of controlled substances;
 Encourage employees to voluntarily seek professional assistance whenever personal problems, including alcohol or drug use, may adversely affect their ability to perform their assigned duties.

The Program
Every MV employee is subject to four drug and alcohol screening types according to their employment category (safety-sensitive versus not safety-sensitive). Please note that under MV’s Zero Tolerance Drug and Alcohol Testing Program, a positive screen or refusal to be tested under these conditions results in termination of employment.

Prevention
through
education and
training
Detection,
deterrence
and
enforcement
Treatment and
opportunities
for
rehabilitation
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 59 Testing Types
Leadership
Human Resources Manager and DAPM Jacob Lackore directs MV’s Zero Tolerance Drug and Alcohol Testing Program. He works closely with MV’s local operations and representatives of the FTA and DOT to confirm MV’s policies and programs are current and compliant with all regulatory requirements. Jacob and his team process all test results and communicate the outcomes to our local management team.

Partnerships
We work with AlereTM Toxicology for all laboratory services and Dr. Brian N. Heinem, M.D., D.O., who serves as the Medical Review Officer conducting MRO services for our company.

MV manages all random screens using the MYeScreen technology, which provides a computer-generated selection process program that randomly selects employees for testing without bias or discrimination. Assignments are available on the first of each month to begin performing testing immediately.
•
•
•
Random
All safety-sensitive employees are automatically entered into the company pool for random testing pursuant to FTA regulations .

Post-Accident
We conduct DOT post-accident drug and alcohol testing immediate ly following an incident meeting FTA/DOT criteria on any employee involved. If the accident does not meet the FTA/FMCSA testing criteria, MV reserves the right to test any safety-sensitive employee .

Reasonable Suspicion
Employees are subject to reasonable suspicion testing if significant and observable changes in their performance, appearance , behavior, speech, etc. provide reasonable suspicion of the influence of alcohol/drugs . All frontline personnel are observed by personnel certified as having completed the DOT Supervisor's Class in Reasonable Suspicion Training in Drug and Alcohol.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 60 Locally, we use local occupational health clinics to perform the urine and breath alcohol collections for testing. For substance abuse professional services, we partner with American Substance Abuse Professionals (ASAP) for referrals.

Training
Once hired, all MV employees receive FTA-compliant training that outlines MV’s Zero Tolerance Program. We address all drug and alcohol testing procedures as part of the initial employee training and annual refresher training. As required by the FTA, initial training includes a minimum of 60 minutes on the effects and consequences of prohibited drug use on personal health, safety, the work environment, and the signs and symptoms that may indicate prohibited drug use.

All supervisors and personnel authorized to make reasonable suspicion determinations receive additional training on drug and alcohol use indicators. Training includes the following areas:
 REACT Reasonable Suspicion Decision Training Manual
 MV’s 10 Steps to Successful Reasonable Suspicion Testing Checklist  MV’s Reasonable Suspicion Determination Form
 MV’s Reasonable Suspicion Testing Interview Procedures Quick Tutorial Program Updates
We recognize the importance of remaining compliant and up to date with all regulatory program changes. MV’s Drug and Alcohol Program aligns with the US DOT revisions to 49 CFR Part 40, Procedures for Transportation Workplace Drug and Alcohol Testing, to reflect the following changes:
 Opiates are reclassified as opioids and now include hydrocodone, hydromorphone, oxycodone, and oxymorphone, in addition to codeine, morphine, and 6- acetylmorphine (heroin) and their brand names.
 Testing analytes have been revised.
 A positive screen for amphetamines/methamphetamines or THC (marijuana metabolite); the MRO will have the authority to conduct further testing.

The MRO must now provide employees with up to five days after reporting the verified negative result to have the prescribing physician contact the MRO to determine if the medication can be changed to one that does not make the employee medically unqualified or that does not pose a significant safety risk before reporting the “safety concern” to MV.

Audits
MV has successfully completed each FTA audit of our program and operations.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 61

6.g. Employee Training
MV offers a robust training program built on our 50 years of best practices. Our Operator Excellence Training (OET) Program represents the best-in-class, most up to date transit training available in the industry today. A detailed look at our employee training programs can be found in section 7. Training of this proposal.

6.h. Staffing and Compensation Plan
MV is pleased to present to the City, our staffing plan for the new term.

Position FTEs
General Manager 1 FTE
Road Supervisor 1 FTE
Dispatcher 3 FTE
Utility Worker 1 FTE
Vehicle Operator 19 FTE
MV recognizes the Amalgamated Transit Union (ATU) Local 1027 as the bargaining unit representing the operators and dispatchers. The company has recently ratified a new collective bargaining agreement, which remains through June 30, 2030. MV has an excellent relationship with the ATU Local 1027.
“From a compensation standpoint, MV has helped to ensure our members receive a livable wage and job stability. MV provides their employees with the tools to be successful, including opportunities for growth and development within their organization.” – Luis Montoya, President B.A. of ATU Local 1027
MV is pleased to offer the following compensation package to its team.

Operator Wage Scale
Operator
Seniority Year 1 Year 2 Year 3 Year 4 Year 5
Starting $23.00 $23.92 $24.88 $25.87 $26.91
1 year $23.25 $24.18 $25.15 $26.15 $27.20
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 62 Operator
Seniority Year 1 Year 2 Year 3 Year 4 Year 5
2 years $23.50 $24.44 $25.42 $26.43 $27.49
3 years $24.38 $25.35 $26.37 $27.42 $28.52
4 years $27.13 $28.22 $29.35 $30.52 $31.74
5+ years $31.04 $32.29 $33.58 $34.92 $36.32
Non-Operator Wage Scale
Job Title Average Hourly Wage, Year 1
General Manager CONFIDENTIAL
Road Supervisor $27.76
Dispatcher $24.25-$32.04
Utility Worker $22.00
Benefits (Bargained employees)
All full-time employees (35+ scheduled hours per week) can participate in the following benefits programs.

Benefit Bargained
Safety Bonus $300/year (operators only)
Vacation Pay
Full time: 40 hours after 1 year, 80 hours after 3 years, 120 hours after 5 years
Part time: 24 hours after 2 years, 40 hours after 5 years Sick Leave After 1-6 years- 40 hours
After 7+ years- 48 hours
Sick Pay The company shall provide sick leave benefits in accordance with the California Sick Leave Act
Civic Leave
An employee who is required to report for jury duty or
who is subpoenaed to testify at a hearing in which the
employee is not a party shall be granted leaves for
such service. If the employee reports for service and is excused there from, he shall immediately contact the
Project Manager and stand ready to report to work, if
requested.

Funeral Leave
Company shall pay for the following funeral leave: In
the event of death in the immediate family of an
employee who has one or more years of continuous
service, he/she shall, upon request, be granted such
days off with pay (up to eight (8) hours at the regular pay rate) as is necessary to make arrangements for the
funeral and attend same, not to exceed two (2)
regularly scheduled working days. Employees who
attend funerals out of state or over one hundred fifty
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 63 Benefit Bargained
(150) miles will be allowed one (1) additional day of
funeral leave pay. For the purpose of this provision,
the immediate family shall be restricted to father,
mother, brother, sister, spouse, domestic partner,
child, mother-In-law, father-in0law, grandparents,
grandchildren and legal stepchild.

Medical/Dental Insurance
Employees are offered individual and dependent
medical and dental coverage. The company will
contribute eighty-eight percent (88%) of the total
monthly premium for the employee only coverage
and seventy percent (70%) of any dependent
coverages.

Flexible Spending Accounts (Health
Care FSA and Dependent Care FSA)
Savings/spending accounts for pre-tax dollars to cover
out-of-pocket medical expenses, childcare, or
eldercare expenses during working hours.

Employee Assistance Program
Confidential, no-cost counseling services (3 in-person
sessions per incident annually). Includes 24/7 resource and referral line for counseling, financial assistance, legal problems, and other issues.

Life and AD&D Insurance
Voluntary supplemental life insurance and accidental
death and dismemberment insurance plans for
employees, spouse/domestic partner, and children
Holiday Pay
14 holidays per year. Employees who complete ten
(10) years of continuous employment shall receive in
addition to the above holidays one (1) floating holiday per year; subject to the presence of necessary
employees required to cover all work assignments it
being recognized that a maximum of one (1)
employee per day may take their floating holiday.

ATU 401(k)
Employees may contribute to a pre-tax retirement
savings plan the first day of the month following thirty (30) calendar days of Company employment at their
cost subject to the Plan Provisions. The 401(k) match
for union employees is 100% up to 3% of their
compensation
Benefits (Non-Bargained employees)
All full-time non-bargained employees (35+ scheduled hours per week) can participate in the following benefits programs.

Benefit Non-Bargained
Safety Bonus N/A
Vacation Pay
Employees working 70+ hours in a pay period accrue

1.54 hours per pay period after 6-months of
employment. After three years’ accrual increases to 3.08 Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 64 Benefit Non-Bargained
hours per pay period. After ten years’ accrual increases to 4.62 hours per pay period.

Sick Leave 40 hours at 90-days and then 40 hours annually.

Sick Pay The company shall provide sick leave benefits in accordance with the California Sick Leave Act
Medical/Dental Insurance Employees are offered individual and dependent medical and dental coverage.

7. Training
The Contractor shall develop, implement, and maintain a formal training and retraining program (Training Plan). All drivers, dispatchers, telephone information personnel, and supervisors shall participate in the program. A copy of the training program, including periodic updates, shall be made available to the City annually. A copy of the proposed Training Plan shall be provided and clearly marked as part of the submitted Proposal as specified in Section VI. Proposal Requirements.

The program shall include, but not necessarily be limited to, instruction covering applicable laws and regulations and defensive driving practices, passenger assistance techniques, accident/incident procedures, radio procedures, Fixed Route and DAR operating policies and procedures, employee work rules, vehicle safety inspection, equipment care and maintenance, customer service, customer relations and appropriate response to passenger conduct. Drivers shall be trained to operate Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 65 all types of buses, wheelchair lifts and securement systems, and other equipment which they may be expected to use in the provided services.

Proposal Requirements. Contents of the Driver’s Manual shall address, at a minimum, driver’s rules; drug and alcohol testing requirements; accident/incident policies; radio policies and procedures; fare collection policies and procedures; fog and inclement weather policy; vehicle inspection, care and maintenance policy and procedures, reporting procedures and pertinent sample forms. Updates or changes to the Driver’s Manual shall be made available to the City when they occur or at least annually.

Dispatchers, telephone operators, supervisors, and any other personnel who may from time-to-time be assigned to telephone information or DAR reservation lines shall be trained in customer relations skills, telephone manners, accident/incident procedures, transfer points, fares, DAR reservation procedures, and operating policies as outlined in the Training Plan. Operations control personnel assigned to DAR trip scheduling and vehicle dispatching duties shall have a detailed knowledge of applicable procedures and professional, courteous techniques. City retains the right to require retraining of any Contractor staff at any time during the duration of the Contract.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 66

7.a. Operator Excellence Training (OET)
About OET
Operator Excellence Training, or OET, is MV’s
proprietary operator training program that
leverages training materials, best practices, and
ongoing guidance from USDOT, FTA, TSI, NTI,
NHTSA, the Department of Homeland Security, and
APTA. It is ELDT compliant and has been deployed
at MV’s locations nationally. This training is where
our safety culture starts, and it keeps our trainees
engaged, alert, and immersed in learning about
safety.

OET is built on the Safety 360 Defensive Driving
Principle that reminds operators to keep a 360° field
of vision and 360°of space around the vehicle while
driving. It embeds a 4-hour passenger
transportation-focused customer service module,
which unites traditional customer service techniques
with robust sensitivity training to reinforce an
outstanding customer experience for all.

About MV’s Training Initiative
We understand the vital role that training plays in ensuring safety excellence and in 2024, MV made a significant investment in our training program, both in terms of talent and technology.

Expanding our Corporate and Regional Support
Under this new structure, we have doubled our safety staffing and built out a training division of our corporate and regional support, with the appointment of longtime MV training professional Sarah Walter as our Director of Operations Training, and regional training managers in place to support our local operations, create training programs that address identified needs, and focus on areas such as defensive driving. Some of the most recent initiatives include:
 Enhanced safety communication strategies around fundamental techniques.  Safety manager excellence academy for extensive overviews and training of key areas.  Accident investigation certification program and updated supervisor development training.

Benefits of OET to the Madera Metro Public
Transportation System
The MMPTS will have the most up-to-date
operator training program available today,
distributed on the most modern platform
available.

This proven operator training has been
deployed at more than 134 public
transportation contracts nationally.

MMPTS operators will be consistently
trained to rigorous standards of safety,
professionalism, sensitivity, and customer
service – promoting The Madera Metro
Public Transportation System’s brand as a
safe, people-focused service.
---------------• --
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 67  Master instructor certification program to engage qualified instructors at an elevated, world-class level.

Real-Time Tracking of Training Progress
In terms of technology, we have invested in and deployed an application to record digital training records for our operators (“OET app”). This digital platform revolutionizes the training curriculum.

It enables comprehensive data analysis of our safety training program. The application automates and streamlines reporting to perform audit reviews or training program effectiveness reviews.

For example, we can analyze graduation rates, drop rates, reasons, and performance against critical training standards and monitor the timeliness of post-graduation evaluations.

This innovative application enables managers and trainers to monitor training progress and evaluations as they are completed in real-time. Furthermore, the OET app streamlines training records' tracking and auditing process, ensuring a seamless and automated workflow.

This investment ensures that training remains ongoing, providing regular refresher courses and opportunities for continued professional development.

At MV, we strive for a culture that focuses on our top priorities: safety and our passengers, and we always deliver excellence. This investment will result in meaningful progress as we take a more comprehensive approach to our safety and training management systems to enable safety excellence further.

Program Design, Approach to Learning, and Guiding Principles Between 2020 and 2021, MV performed an extensive evaluation of commercially available professional operator training programs in the market to determine whether any satisfied the rigorous standards we had set moving forward:
 Built upon industry best practices and guidance from industry-leading and regulatory resources
 Centered on the core principles of defensive driving
 Appropriate and relevant to the health, security, and safety risks faced by operators today
 Focused on reducing unsafe behaviors, following Heinrich’s law that for every 300 unsafe acts, there is 1 accident.
 Easily customizable to our individual customers’ training needs

OPERATOR EXCELLENCE TRAINING
Elevacing driver performance
through training excellence
• CLASSROOM ACTIVITY
@ PRE-DRIVING ACTIVITY
e SKILLS COURSE
0 BEHIND THE WHEEL
0 CADET
0 POST-GRAD EVALUATIONS
Eh·Hiii Biiiii+E
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 68  Able to be revised quickly and globally to comply with any changing regulations  Flexible in design so that specific modules could be proposed for retraining and refresher sessions
Without a clear choice satisfying our requirements, MV opted to invest a million dollars in creating, developing, and deploying a new operator training program, Operator Excellence Training, or OET.

OET comprises five training settings with accompanying materials designed to progressively move the trainee from behind the desk to behind the wheel:

Training Hours
Classroom 29.60
Pre-driving skills 4.50
BTW Hours 31.50
Skills Course 6.00
Basic Driving Skills 25.50
Observation Hours 36.00
Cadet Driving Hours 15.00
Final Driving Evaluation 1.00
Total Time 117.60
OET is dynamic, interactive, and built for adult learning. The training design is meant to impact the trainee in three ways: Affective, by encouraging a positive attitude; Cognitive, by building the trainee’s knowledge; and Behavior, by developing the trainee’s skills.

Throughout the training program, the trainee learns about the importance of Safety 360° - a holistic safety approach to maintaining 360° of visibility and a 360° safety cushion of space around your vehicle.

OET is the building block to our safety culture. It also recognizes that mindset is important, so throughout the program we reinforce our shared vision of Safety: Everybody, Everywhere, Every Time, where everybody is actively exhibiting safe behavior everywhere they are and at 360° of Proper Visibility:

Look 15 seconds ahead
Check mirrors every 5-8 seconds
Change point of focus every 2 seconds
Rock n Roll looking left, right, left
360° Cushion of Space
Minimum 4 second following distance
Space on all 6 sides of vehicle
Avoid driving in bunches
4-foot curbside clearance
1 o-.foot space when stopped behind another vehicle
3-second pause at a fresh green light
360° of Visibility
360° of Space
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 69 every time of the day. Daily safety messages reinforce our safety and service culture, promoting key elements of OET related to safe driving, employee health, and customer care.

The OET video library is built on a streaming platform that allows users to stop and start at their own pace and is accessible to all MV locations via the internet.

The Platinum Rule reminds us to treat our
passengers with the respect and care they deserve.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 70 We have training curricula built for four levels of operators; however, since OET is a modular program, we can easily customize the content for each trainee type or create additional trainee types:

New Hire with a CDL: New Hire without a
CDL: Incumbent: Like Service:

The trainee has a
CDL but has no
experience
operating as a
professional
operator for a
passenger
transportation
service.

The trainee has no
experience
operating as a
professional
operator for a
passenger
transportation
service and does not
hold a CDL license.

The operator is
currently employed
by the outgoing
contractor and is
being onboarded
with MV as part of
the service
transition.

The operator has
experience as a
professional
operator for a
passenger
transportation
service and has all
appropriate
licensing but has not
worked for this
service or for MV.

Developing the Professional Operator
MV’s OET training is comprehensive and covers a wide range of topics essential to professional bus operation and public transportation service. In addition to safe driving skills, defensive driving techniques, and on-road operation of a public transit / paratransit vehicle, our training includes education core to becoming a professional operator:

Customer Service: Customer service training is administered through a 4-hour training class titled Platinum Connection Customer Service, or PCSS. PCSS guide trainees to treat others how they would like to be treated. It teaches trainees to make customer-centric, solutionoriented choices focusing on personal responsibility. The training relies heavily on the acronym ACE (Attitude, Choice, and Empathy), encouraging trainees to “Ace the customer experience.” PCSS includes education on interacting with difficult passengers, de-escalation techniques, and communication strategies to mitigate conflict.

Passenger Sensitivity: Besides educating trainees on ADA law and common disabilities, we train all operators to demonstrate passenger sensitivity as a matter of practice. This training includes assisting passengers who use mobility aids, speaking to passengers at eye level, securement of passengers in mobility devices, asking permission before touching a mobility device, as a curb-to-curb service. During our passenger sensitivity training, we often work with community members and disability advocates to speak from real-life experiences. We also require trainees to navigate by boarding a bus in a wheelchair or blindfolded, so that they can experience the customer experience from the point of view of someone with a disability. Passenger sensitivity refresher training is administered.

Security Awareness: The role of the professional operator requires heightened awareness and vigilance against public security threats. MV trains our operators in emergency Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 71 management and emergency response for safety events on the bus (for example, handling vehicle evacuations or bus fires) as well as detecting security threats in the public. This includes active shooter response, how to detect and report suspicious packages, how to respond to threats of violence, and how to identify the signs of human trafficking. This training includes proper use of codewords when communicating with dispatch, as well as interacting with emergency personnel and law enforcement.

Eight Areas of Classroom Training
Classroom training is divided into eight topics, each broken into modules that have video, classroom discussions, questions and answers, and quizzes. Individual modules are designed to be easily consumable while reinforcing the principles taught in each session.

Section 1: Onboarding Orientation to MV, orientation to the job, drug and alcohol, SMS, wellness
Section 2: Regulatory
Training
HazComm, whistleblower, bloodborne pathogens, sexual
harassment, credentials, hour of service
Section 3: Customer
Service
Customer service, professionalism, issue resolution,
passenger assistance, sensitivity, de-escalation
Section 4: Safe Operations Vehicle and vehicle systems orientation, basic operation of the vehicle, best practices on-the-road, ergonomics
Section 5: Defensive
Driving
Vision, vehicle size, space cushion, communications, backing, turns, intersections/RR crossing, speed management, special driving conditions/adverse weather, safety equipment,
preventable collisions
Section 6: On the Road
Operations procedure, route training, performance
standards, radio protocols, service area orientation, fare structure, boarding and alighting, customer safety
Section 7: ADA
Sensitivity/Passenger
Assistance and
Securement
ADA, mobility aids, service animals, medical conditions, sensitivity, assisting, mobility device securement, lift/ramp operations, professionalism
Section 8: Security
Awareness and Emergency
Procedures
Emergency management, evacuations, extinguishing fires, mechanical emergencies, suspicious packages, threats of violence, human trafficking,
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 72 Pre-Driving Skills – Classroom Onboard the Vehicle
Before we ask a trainee to operate a service vehicle, we orient them to the vehicle well in advance. During this part of the training, each trainee sits in the operator’s seat and familiarizes themselves with the bus controls and the onboard technology. They adjust their mirrors, get a feel for the size of the vehicle and its spacing, and they put into place the skills they learn in Section 4 of Classroom Training. All trainees are educated on how to deploy the mobility device lift/ramp and get the opportunity to touch and feel the mobility device securements.
26 Defensive Driving and Performance Skills of BTW Training Behind-the-wheel training begins with a coned skills course and ends with the mastery of 26 specific defensive driving and performance skills.

Closed Skills Course (6 hours): MV creates a skills course in the yard, delimitated by traffic cones, that trainees practice vehicle maneuvering. A trainer is on board with the trainee observing their driving and providing commentary as the trainee navigates the course.

During this training, the trainee practices braking, turning, and managing curves.

Basic Driving Skills (25.50/15.50 hours): During this training, the trainee operates the vehicle on the road. With a trainer aboard providing guidance, the trainee practices commentary driving as they practice driving on the road, sharing the road with other vehicles, cyclists, and pedestrians. During this training, they operate the bus controls, practice making stops, and navigate the route using the onboard MDT.

Before graduating from BTW training and moving on to Cadet training, trainees must demonstrate proficiency in the following areas.

1. Pre-trip Inspection

2. Seat Adjustment

3. Mirror Adjustment

4. Lights, Signals, and Horns

5. Use of Accelerator

6. Use of Brakes and Anticipated Stops

7. Straight Forward Driving

8. Straight Backing

9. Narrow Streets and Low Clearance

10. Following Distance

11. Adverse Weather Conditions

12. Decreased Visibility

13. Lane Changing Procedures

14. Passing Procedures

15. Merging Procedures

16. Right Turns

17. Left Turns

18. Navigating Intersections

19. Pedestrian and Bicyclist Awareness

20. Crossing Railroad Tracks

21. Service Stops

22. Lift / Ramp Operation

23. Mobility Device Securement

24. ADA Announcements

25. Commentary Driving

26. Post-Trip Inspection
Observation Training
Observation training represents the time that a trainee is on the vehicle during BTW or Cadet training, but they are observing another train behind the wheel. During this training, the trainee listens to the instructor guide the operator while on the road, providing guidance and instruction, as they watch the BTW trainee maneuver the bus. Also, during these sessions, trainees may observe the instructor operate the vehicle. By training at a 2:1 ratio, we ensure that each trainee receives dedicated one-on-one training with their instructor. This approach also creates a more enjoyable experience for the trainee.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 73 In-Service Training (Cadet Training)
When a trainee has passed all classroom and BTW testing, they enter the final phase of their training – in-service training. This training occurs on an operating route, and the trainee operates the bus in service under the observation of a certified cadet trainer.

During this training, the trainee greets all passengers, collects the proper fares, observes the proper time points, and communicates with dispatch. They assist passengers using the mobility device lift, and they are responsible for securing all passengers’ mobility devices.

During cadet training, the trainer homes in on any areas where the trainee requires refinement, while they assess the trainee’s safety, driving behaviors, use of onboard technology, and passenger interaction. The trainer provides feedback throughout the process, in real-time.

Monitoring Training Program Effectiveness
To confirm our training program’s effectiveness, we evaluate each new operator’s performance at 45- and 75-days post-graduation and conduct training evaluation questionnaires.

We also routinely audit various phases and components of the training process, including documentation and trainers. Trends, areas of opportunity, and standards reviews are conducted during meetings with the training staff.

Ongoing Training
Throughout the operator’s career, they receive 12 hours of annual retraining in the form of Mandatory Safety Meetings. MV’s corporate safety team creates all curricula, promotional items, and materials for these meetings, each focusing on a different safety area. Our local general manager and road supervisor will customize the content of these meetings to refresh attendees on safety and customer service trends we are seeing. During these meetings, we recognize top performers and celebrate milestones and provide updates on the status of the current incentive program or competition.

In addition to the annual safety meeting refreshers, we retrain operators at the following points in their tenure:

Type of Retraining When it is provided Length of Training Description of Training
Return to Work
(after 30 days or
more of inactive
status)
Required when an
operator returns
from “inactive” status
(from a period of 30
days or more).
8 hours
This training consists
of a 6-hour
classroom review
and a 2-hour behindthe-wheel road
check. These focus
on safety standards,
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 74 Type of Retraining When it is provided Length of Training Description of Training
defensive driving
skills, and vehicle
familiarity.

Post-Accident / For
Cause
Required for any
driver who has
received a
“preventable” rating
for an accident/
incident. This
training must be
scheduled and given
as soon as
reasonably possible.

Varies based on the
operator’s ability to
perform the
appropriate tasks to
standard.

Post-accident
retraining is focused
on correcting driving
deficiencies and
standards that
contributed to the
accident. The
operator must
demonstrate the
ability to perform all
of the required tasks
to standard before
being allowed back
to driving duties. In
case of customer
complaints,
retraining is
conducted through
PCCS.

Biennial At a minimum of
every two years
4 hours
Every other year, all
operators are
required to
complete refresher
training covering
safety standards and
defensive driving
skills.

Seasonal
Refreshers
Annually in the fall
before the
beginning of the
winter season
2 hours
Includes refresher
topics appropriate
for the region,
imminent weather,
environmental, and
traffic conditions.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 75 Ongoing Evaluations and Supplemental Retraining
All MV operators employed under the contract will undergo evaluations at least once every six months by a qualified instructor or supervisor. These evaluations will include documented in-service assessments as well as checks of licenses and medical certificates.

Supplemental remedial training will be administered to any operator who does not meet expectations. This training will be necessary in cases where employees exhibit unsafe behaviors with persons or property, fail to adhere to the MMPTS or MV processes, procedures, or policies, conduct themselves unprofessionally with customers or coworkers, have a valid complaint filed against them, or are involved in a preventable incident with a customer or vehicle. The training will be tailored to the specific situation, following our retraining matrix to ensure maximum effectiveness.

7.b. Staff Training
Road Supervisor Training
We require all road supervisors to complete MV’s initial operator training, either upon hiring or previously working as an operator. In addition to this training, road supervisors undergo an additional four hours of job-specific training. MV developed this training in partnership with AvatarFleet, and it has been in use for nearly a decade across MV’s national operations.

The program comprises six courses designed to improve coaching ability, promote safety awareness, reduce incidents' frequency, and improve overall rider experience. The training program uses an adult learning platform that educates trainees on the topics listed below.

Topic Description Hours
Observation Techniques
Discusses the role of the road
supervisor in shaping operator
behavior. Trainees learn how to
observe operator performance
properly.
4 At-Risk Operator Behaviors
Identifying and correcting
behaviors that put operators at risk
for accidents.

Teaching Triple L-C in the Field
Giving specific feedback to
operators about driving defensively
and preventing accidents using the
Four Driving Principles to Safety.
(Look Ahead™, Look Around™,
Leave Room™, Communicate™)
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 76 Topic Description Hours
Communication Essentials
Effective communication methods
and skills to improve operator
outcomes through increased
positive communication.

Coaching the Professional
Operator
The basics of coaching professional
operators. We distinguish between
coaching, training, and orientation.

Addresses the two types of
coaching and teaches supervisors
how to coach and deliver
feedback.

Accident Investigation & FollowUp Procedures
Reviews techniques for gathering
complete, accurate, and objective
accident data to arrive at real root
causes and determine corrective
action. They learn to examine
further and analyze data to prevent
injuries, property damage, and
financial losses.

Operator Supervision/
Reasonable Suspicion
Trainees learn about reasonable
suspicion and administering FTA
drug and alcohol regulations. This
includes instruction in provider
interaction, radio/MDT procedures,
human resources functions, and
labor relations.
2 Operator Training All road supervisors must attend
initial operator training. 108.33
TSI Training
This certification allows road
supervisors to perform classroom
training and assist with the
certification of new hires.
8 BTW Training & Train the Trainer
This training allows the road
supervisor to train high-performing
operators to become BTW trainers,
expanding our staff’s training
capacity.
8 Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 77 Topic Description Hours
Total 130.33
Multimode Dispatch Training
Dispatchers are responsible for the proactive management of service delivery, which includes monitoring on-time performance and route efficiency. They monitor service on the road, assist operators as needed, and coordinate responses to any issues experienced on the day of service. This team will receive training in the following areas:

Topic Description Hours
MV policies & procedures
Review MV’s employee
policies, including an
overview of the employee
handbook and federal
regulations.

1.5 Service Overview COLT service schedules,
standards, and policies 1
Job Purpose
Review of the job
description, roles, and
responsibilities
1 Service Area Training
Education in the primary
service area street network,
regional boundaries, major
stops
1 Drug and Alcohol Policies
and Procedures
This training describes
prohibited substances and
their detrimental effects and
gives an overview of
government policies
regarding substance abuse.

It discusses DOT drug and
alcohol testing occasions
and testing procedures and
presents MV’s Zero
Tolerance Substance Abuse
Policy.

1.5 Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 78 Topic Description Hours
Operator Supervision/
Reasonable Suspicion
Trainees learn about
reasonable suspicion and
administering FTA drug and
alcohol regulations. This
includes instruction in
provider interaction,
radio/MDT procedures,
human resources functions,
and labor relations.
2 Sensitivity Training/ADA
Sensitivity training that
teaches disability awareness
and communication skills
with disabled individuals
includes role-playing
scenarios. MV’s ADA
Sensitivity Training Program
is tailored to each contract
and emphasizes courtesy,
understanding, and the
operator’s responsibility to
serve all passengers,
regardless of background or
disability
4 Customer Service Training
(PCCS) Program
This facilitator-led course
focuses on MV’s vision of
customer service and how
MV employees connect with
customers. The program
teaches employees how to
make customer-centric,
solution-focused choices
focusing on personal
responsibility. This
interactive program will use
video examples of customer
service situations to guide
participant discussion. The
learning is then locked in
with engaging facilitator-led
activities to enable
4 Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 79 Topic Description Hours
participants to practice their
customer service skills. PCCS
Program.

Accident and Emergency
Procedures
This training familiarizes
employees with emergency
operations, transit safety,
accident/incident
procedures, security and
incident command system
procedures, client and DOT
emergency action plan
implementation strategies,
and communication and
ensuring a prompt and
appropriate response. This
training also prepares staff
for specific events, such as
onboard passenger illness,
natural disasters, vehicle
breakdowns, severe
weather, and other service
issues.
4 Harassment Training
How to maintain a
harassment-free workplace
is a required training that is
video, and facilitator based.

This facilitator-led course
focuses on all the different
types of harassing behavior,
including sexual harassment.

MV has zero tolerance for
any harassment in the
workplace.

1.5 Radio System
Knowledge and operation of
radio
systems/communication
systems
1 Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 80 Topic Description Hours
Phone & Radio Etiquette
When dispatchers are
communicating with fellow
employees or riders, they
must always remain
professional.
2 Ten Codes Review of ten codes and
dispatch communications 1
TripShot Training
Using the CAD/AVL SYSTEM
platform, managing and
monitoring routes, reports,
and dashboard use. Initial
troubleshooting steps on
MDT issues.
4 Basic Spare Training
Using the Spare platform,
managing and monitoring
routes, report and
dashboard use. Initial
troubleshooting steps on
MDT issues.
4 Opening Dispatch
Procedures
Review of any open
(unassigned) routes, standby
operators available,
unscheduled trips, and fleet
available for service
2 Monitoring pull-out and
pull-in
Using monitoring tools to
ensure timely pull-outs 1
Closing routes in Spare
Dispatchers learn how to
close a route if no coverage
is available, or in the event
of an accident or roadcall.
1 Creating routes in Spare
Dispatchers learn how to
create a new route for
extraboard operators. Also,
we will cover speed
factoring for new operators.
1 Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 81 Topic Description Hours
Closing routes in TripShot
Dispatchers learn how to
close a route if no coverage
is available, or in the event
of an accident or roadcall.
1 Creating routes in
TripShot
Dispatchers learn how to
create a new route for
extraboard operators. Also,
we will cover speed
factoring for new operators.
1 Paratransit Lunch and
break allocation
How to insert breaks without
affecting PPH (Passengers
Per Hour) and lunch
violations (California sites)
16 Manual Trip Movement in
Spare
All dispatchers will be
trained in manually moving
trips for instances when the
system requires intervention.

Trip Monitoring/
Paratransit Projected late
trip
Monitoring potentially late
trips and unscheduled trips;
operator outreach,
passenger notifications, and
how the RideCo system
optimizes service
Trip Monitoring/ Fixed
Route projected late
Monitoring potentially late
trips, communication with
operators, when to shorten
layover time, when to insert
a ready-bus
Daily Reports
On-Time Performance by
Hour
Ridership Report (fixed
route)
Productivity Report
(paratransit/on-demand)
Dead Head Report
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 82 Topic Description Hours
Daily Operation Report
Supervised Dispatch
Training
On-the-job training with an
experienced dispatcher. 24
Total 80.5

7.c. Customer Service Training (All Employees)
Developed by a cross-functional MV leadership team and led by its Learning and Development and Safety departments, the Platinum Connection Customer Service (PCCS) training focuses on sound customer service skills, including empathy and communication.

The training is based on the principle known as the Platinum Rule and guides PCCS: Do unto others as THEY would like to be treated.

During the transition period, MV will administer this training to each of its MMPTS team members. Every employee across all departments must receive this training; this ensures that each MV employee has a consistent understanding of customer service expectations.

PCCS is a 4-hour, facilitator-led course focusing on MV’s vision of customer service and how MV employees connect with customers. MV has a broad definition of the customer, and it is vital that the training defines this term: “A Customer is anyone who depends on you, whether it is your co-workers, clients, or your passengers.”
This program teaches employees how to make customer-centric, solution-focused choices with a focus on personal responsibility. This interactive program will use video examples of customer service situations to guide participant discussions. The learning is then locked in with engaging facilitator-led activities to enable participants to practice their customer service skills.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 83 The program builds on the following questions:

PCCS is incorporated into the Monthly Safety Meetings to keep customer service top of mind.

Treating our customers well is an essential piece in creating a safe environment.

Please see MV’s Training Plan following this section.

7.d. Customer Comments
Through the course of our operation of this service, MV occasionally receives compliments for our services rendered. Please see below a few of our customer comments, thanks to the consistent work of our operator and dispatch team.

Why does this matter to me?
• These skills makes your job easier and improve your work life satisfaction.

What is PCCS?
• A customer-centric, solutions-focused approach to connecting with customers based on the platinum rule.

How do I provide PCCS to my customers?
• By treating customers as they want to be treated.

How do I treat my customers as they want to be treated? • We use A.C.E. to help participants remember the strategies. • A= Attitude (self-awareness, awareness of customer expectations) • C= Choice (Communication- verbal and non-verbal, conflict management) • E= Empathy (putting yourself in someone else’s shoes) “I would like to say thank you to your scheduler and driver on Sunday, 04/26/2023. With the assistance of your service, my sister (Alice Johnson) and I were able to have a lovely shopping day. – Debra Johnson “Merry Christmas to you all. Thank you for the wonderful service you have provided me all semester long. You have worked with my schedule and I appreciate you all. – Andrew Senato
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 84

8. Safety: Everybody, Everywhere, Everytime
At MV Transportation, safety is driven by
people. We believe that nothing is more
important than the safety of our employees,
the traveling public, and the communities
we serve.

Safety is a core value of every MV
employee and applies to every aspect of our company — every decision, action, movement and interaction. We make safety our top priority because it helps secure our future and it's simply the right thing to do.

A successful safety culture, where zero incidents occur, is possible and starts with leadership and requires an active commitment to put safety first from everyone. This is why the motto for every MV operating division is Safety: everybody, everywhere, everytime.

In February of this year, MV achieved the following for the City’s services:

This idea represents a guideline for advancing our organization into the future and outlines expectations for each employee. We all have a personal responsibility for thinking safely to identify the hazards associated with our activities and acting safely to minimize them. 98% OTP for Fixed
Route/DAR Services
Zero Vehicle
Breakdowns
Zero Customer
Complaints
Zero Operator
Accidents
SAFETY
everybody everywhere everytime
everybody
everywhere
• everyt1me
A commitment to safety for ALL - MV employees,
customers, passengers and communities .

Throughout our operations and the communities
we serve - MV facilities, MVvehicles , in our
personal lives , and in our neighborhoods .

MV employees always think safe and act safe
without exception - on and off the job.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 85 Thinking safe and acting safe is the most important behavior for keeping ourselves and others safe, at work and at home.

MV Transportation, Inc. pledges to pursue the continuous improvement of safety practices to make our culture of safety world-class. We provide an open environment that encourages meeting safety standards and empowers employees to stop unsafe work. We are dedicated to the distribution of resources and the application of best practices across the organization to achieve our objectives.

We establish our culture of safety during onboarding and cultivate it with safety programs like daily safety messages, monthly safety meetings, regular safety blitzes, and companywide safety standdown events. We provide ongoing safety training for all employees through 45- and 75-day evaluations of new hires, regular coaching in response to risky behaviors, annual road evaluations of drivers, and annual retraining of drivers, road supervisors, trainers, and technicians.

MV’s Safety Management System Structure
MV’s Safety Management System is designed to identify, assess, eliminate and/or control operational hazards and their associated risks. It is built on a platform of four Pillars that define key components for continually improving safety performance and compliance.

Safey Management System Pillars
Components within the pillars
Commitment to
Safety
Cultivating a Safety
Culture Mitigating Risk Measuring
Performance
World-class safety
requires the
commitment of
employees at every
level.
• Leadership defines
the vision and
framework, sets
clear expectations,
and allocates
resources.

We engage employees
with comprehensive
training to perform their
job duties with
excellence and
contribute to the
continuous
improvement of our
safety culture.

We proactively identify
potential safety hazards
arising from our work
and establish controls
that reduce exposure
and risks.
• Risk Management
• Operational
Controls
To continuously improve
safety performance, we
collect data, set
benchmarks and
measure progress.

Strategic data analysis
enables management to
make informed decisions
and exceed objectives.
• Safety Assurance
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 86 MV’s Safety at this Location
MV has worked diligently to promote safety and reduce incidents and accidents for the City’s services. Please see below for our performance of this contract over the last three years.

Overall, MV has strived to maintain zero motor vehicle accidents and ensure that our operators exemplify the commitment to safety that MV has become known for.

Over the last three years, MV has:
• Minimized motor vehicle accidents
• Zero passenger personal events
• Zero property damage events
• Fewer than four preventable motor vehicle accidents
• Employees are
expected to take
personal
responsibility for
their own safety and
the safety of coworkers, our
passengers, and the
public.
• Competency-based
Training and
Awareness
• Stakeholder
Engagement
• Event Investigation,
Evaluation, and
Lessons Learned
• Emergency
Preparedness and
Response
• Management Review
and Continuous
Improvement
• SMS Documentation
and Record-keeping
2023 2024 2025
Safety Event Classification Ql Q2 Q3 Q4 Ql Q2 Q3 Q4 Ql Q2 - Motor Vehicle Accident 0.00 1.11 0.00 3.57 1.12 0.00 1.39 1.41 0.00 0.00 Preventable Motor Vehicle Accident 0.00 0.00 0.00 1.19 1.12 0.00 0.00 1.41 0.00 0.00 Non-Preventab le Motor Vehicle Accident 0.00 1.1 1 0.00 2.38 0.00 0.00 1.39 0.00 0.00 0.00 . Operationa l Performance 0.00 0.00 1.09 0.00 0.00 0.00 0.00 0.00 0.00 0.00 . Crime 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 + Passenger Personal Event 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 . Property Damage 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 + Unreported Damages 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 . Review - M issing Attribute 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Total 0.00 1.11 1.09 3.57 1.12 0.00 1.39 1.41 0.00 0.00 Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 87 Location Safety Videos
Through the execution of our safety policies, this team has created safety-specific videos to engage our staff on messaging. Please see a few of these videos through the QR links below:
“From a culture standpoint, MV provides an outstanding work environment where safety is prioritized above everything and where employees feel like they are heard, cared for, and respected. This positive and engaged culture, combined with the strong Union support that they receive, motivates our Union members to perform their best every day.” – Luis Montoya, President B.A. of ATU Local 1027
MV has the Lowest Risk Score of all of its Competition
At MV we have a relentless focus on serving our why – our passengers and our clients. To do so, no operational element is more important than world-class safety.

We are proud of our safety record, and the two charts below demonstrate our safety leadership in the industry. The first chart is data collected by LYTX, the manufacturer of DriveCam. It shows the average severity per event recording for MV and the average of our Safety Stand Down Distracted Driving Our Road Supervisor MV’s Safety Program Delivers the Greatest Value
 MV’s safety program lowers overall
risk to the MMPTS with the most
effective DriveCam coaching
program in the industry
 You will have access to near realtime information regarding our safety performance
 Our safety program is built upon 50 years of best practices, APTA standards, USDOT, and FTA guidance
lytx.

INNOVATION
AWARD 2020
MUl@ii
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 88 competition in the contracted market. You can see by this data that MV is 60 percent less risky than its peers.

The following chart illustrates MV’s year-over-year safety record, calculated as NTDreportable preventable accidents per 100,000 miles. In an industry where the most common performance standard regarding safety is one accident per 100,000 miles, MV’s numbers exhibit the effectiveness of our approach to safety.

Safety Technologies Considered in this Offer
MV leverages three industry-leading technologies to help us identify unsafe behaviors and prevent their reoccurrence before they result in a near miss or event.

2.87 3.24

1.72 1.9 2.02

3.81 3.87

1.65 1.52

0.93 0.78 1.11

1.74 2.05
0 1
2 3
4 5
2018 2019 2020 2021 2022 2023 2024
Severity per Event Recording
Time Period
MV’s Risk Score Compared to Peers
MV Industry Peers MV
-

0.020

0.040

0.060

0.080

0.100

0.120

0.140
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 Preventable DOT Rate per 100k miles
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 89 Mobileye Collision Avoidance
This technology is passive and designed for the operator. It generates no data and alerts the operator of potential collisions.

Mobileye comprises a small camera that is
mounted behind the rear-view mirror.

It detects and alerts the operator of the following
hazards on the dash-mounted display: impending
forward collisions (while accounting for speed),
the presence of pedestrians or cyclists, lane
departures, and speed limits.

Mobileye gives operators the opportunity and the
time to recover from a potential accident by
changing their safety behavior.

This technology works in daylight and nighttime
and is the foundation of Mobileye’s self-driving
technology, which is currently used in commercial
vehicles.

DriveCam by Lytx
This technology allows us to collect safety data from the vehicles we operate. This safety monitoring tool generates extensive data from video clips and categorizes them across multiple datasets.

DriveCam SF-400 offers the latest technology in
triggered-event recording technologies.

DriveCam is a small camera installed on the
windshield that continually records a view ahead
of the vehicle and a view of the vehicle interior.

When triggered by internal sensors, the video clip
is saved and transmitted to the DriveCam Fleet
Management Platform. Using Advanced Machine
Vision and Artificial Intelligence capture, this
system accurately categorizes risky driving
behaviors and reports results on a detailed
dashboard. Within minutes of a triggered event,
our team receives DriveCam alerts on their
mobile device – giving our team near real-time
actionable information.
ffl mobileye ™
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 90 These units contain four high-lumen infrared
lights and integrated microphones and can save
up to 100 hours of footage that we can access ondemand (for necessary investigations).

MV Safety Insights (Optional)
This internal technology further analyzes the data gleaned from the DriveCam Management Platform and visualizes the data across multiple lenses.

MV Safety Insights is part of our suite of analytical tools built on Power BI. MV Safety Insights collects data from the DriveCam Fleet Management Platform for each scored event. The platform then analyzes this information across various datasets to identify the highest risk factors, including the individuals involved, the nature of the events, the locations, and the times at which these risks are most prevalent in the service.

Our local team uses various dashboards and reports to mitigate these risks proactively.

This includes employee coaching, administering retraining, posting signage about dangerous intersections, refocusing on our safety meeting topics, selecting safety blitz themes, and more. We continually measure the effectiveness of these actions when assessing repeated behaviors.

Sample Insights views are represented below:

Heatmap display of riskiest areas
Unsafe Driving Behaviors by Day of Week, Time of Day
I Grayscale (Light)
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Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 91 Customer Feedback System (Optional)
The advantages of using customer relations management software are that these systems include the ability to track complaint metrics, route a complaint to the right individual for investigation, extensive filtering of complaints (by the provider, by route, by vehicle, by the operator), appropriate documentation complaints, comprehensive reporting, and trend analysis.

The MV Customer Feedback tool is a workflow
application where customer feedback, including
complaints and recognition, is submitted for
assignment, investigation, and followup. Customer feedback is collected from multiple sources, including phone calls, email submissions,
and even comments that might be shared during
passenger advisory meetings or board meetings.

MV team members can then enter the complaint or
recognition into the platform and assign it to the
appropriate group.

The system enables users to gauge the priority of
the complaint, determine how fast a response is needed, and include all required tangibles in one location. The investigator can add comments as the investigation progresses, and the creator can add comments on the investigation, (i.e. customer has called in to check status of investigation, etc.). This system is incorporated into PowerBi for transparency and reporting purposes. It is easy to reference should a customer call back in with a similar complaint, marking a traceable pattern easily identifiable, and provides our customer visibility into timelines of complaints.

Users are set up in the application based on their role, and only certain members in the process can close out an item once they are satisfied with the investigation/follow-up results.

Optional QR Codes on Buses
As an option to the City, MV will place QR
codes on each fleet vehicle that riders can
scan to take a quick survey about their trip,
their operator, or their bus. By establishing
this proactive method of soliciting feedback,
we can unite data from these surveys with trip
star-ratings in TripShop and gain meaningful
insights into ways we can improve.

Scored Events by Time and Day for 0150-Santa Clarita, CA for 2022 LocalDayofWeek 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Total Sunday 1 2 1 2 4 2 2 4 s 3 35
Monday 2 3 2 4 3 4 2 3 47
Tuesda y 1 2 4 2 5 1 32
Wednesday 1 4 4 3 3 1 3 3 3 4 39
Thu rsd ay 2 2 3 2 2 4 2 1 1 4 s 2 39
Friday 2 4 1 2 4 4 3 3 4 2 3 51
Saturda y 1 4 4 2 2 2 2 2 25
Total 1 1 9 13 16 22 15 16 14 18 13 30 19 22 19 14 17 8 268 ---------------•
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 92 AI-Driven Sentiment Analysis
We use complaint data from our Customer Feedback System from this system and other sources (social media, surveys, call transcripts) to conduct sentiment analysis. This is an automated process of measuring how their passengers feel about the transit services overall. The platform uses Artificial Intelligence (AI) and Machine-Learning in the back-end to determine the sentiment. By consolidating data and identifying trends the goal is to become more proactive in addressing customer concerns, enhancing the customer experience, and ultimately protecting the City’s brand.
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Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 93 Safety Engagement
MV’s Safety Management System drives Safety: Everybody, Everywhere, Everytime in content and structure. It serves as the framework for engaging our employees with the safety culture while administering our safety programs at the local level.

Local leadership teams are empowered to integrate MV safety principles into their local operations to promote and maintain a positive safety culture. Management and supervisors are expected to demonstrate their commitment to safety and exhibit the behaviors they want to see as part of their location’s safety culture.

Our robust safety promotional program at MV is designed to hold our local management accountable to measure performance and implement safety initiatives that continually reinforce our commitment to safety.

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Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 94 Schedule for Safety Promotion
Embedding Safety into the Employee Journey
Every new employee starts their journey with the understanding that commitment to safety is a requirement of the job. During recruiting, applicants learn about our commitment to safety.

We are a company with a mission-driven culture, and safety is an essential part of our mission, vision, and core values. Once hired, the trainee is introduced to our safety culture during every aspect of their professional training. Here, the company reinforces safety as our underlying mandate and utmost priority. Employees benefit from and promote a servicebased culture focused on safety principles and a cooperative atmosphere within the workplace.

Incentives, Prizes, and Competitions
Our organization promotes safety among our employees through various methods such as daily messaging, scheduled meetings, and employee events. We recognize the significance of positive reinforcement, team building, and employee recognition in a service-oriented culture. Therefore, all MV locations implement a promotion program, which generally includes contests, competitions, and awards to maintain employee engagement and enthusiasm for their roles.

Vincent Parker will have the discretion to adjust these events to appeal to the local team; however, our local Safety Committee will lead the overall design of our incentive program.

Below is our draft incentive program for the MMPTS’s team. This schedule is subject to adjustment by the local team as needed.

Daily
•Safety Huddle
Managers and
supervisors establish
and communicate the
day's safety priorities.
•Daily Safety
Message
A new message is
distributed
companywide and is
reinforced at the local
level by radio
announcement and
posting in entryways
and operators lounge.

Weekly
•Safety Fundamental
of the Week
Weekly focus on a
fundamental safety
skill or behavior that is
reinforced through the
daily safety
messages.
•Weekly Safety Staff
Meetings
Key leadership and
safety staff meet to
review the week
ahead, align priorities,
and prepare for any
events in the planning
stage.

Monthly
•Safety Meeting
Monthly curriculum
and materials
developed by
corporate with
required attendance
for all employees.

Topics for fleet and
shop employees. Held
during off-peak hours
and at multiple time
slots to ensure
attendance.
•Safety Task
Compliance tasks and
quality assurance
inspections are
completed at the local
level.

Just in Time
•Safety Blitz
In respose to safety
trends, local teams
plan an effort to
observe and bring
awareness to the area
of concern.
•Safety Standdown
In response to safety
trends, corporate,
regional, and local
leadership stop work
and standdown to
address the area of
concern and engage
with employees.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 95  $300 Safety Bonus: All operators who do not experience a preventable accident, attendance violation, or customer complaint in the prior 12 months are paid a cash bonus on their anniversary date.
 The Katherine McClary Operator Award: All MV locations compete for this national prize that recognizes our finest vehicle operators across the country. Qualifying operators are evaluated on their safety records, driving records, complaints received community service, and DriveCam events. We recognize recipients quarterly, annually, regionally, and nationally. National recipients receive a trophy and a monetary prize.  Safe Operator Recognition: Safe operator pins and patches are available to recognize safe operators or aides who perform a consecutive 12-month period of safe service. Pins and patches are available for years of service, up to 30 years. To receive a pin and patch the operator must not have any preventable accidents, preventable incidents, or safety points issued during the eligibility period.

In the new term, Vincent Parker will also initiate the following incentives for this team’s ongoing performance:
 Raffle Royale: All operators who do not trigger the DriveCam system for unsafe behaviors for the month are entered into a raffle of up to $200 in prizes.  Safety Bucks: The local management team purchases a series of prizes and displays them for 30 days with the associated cost of each item. During the month-long period, each operator can safety bucks (1 safety buck = $1.00) by being accident-free, DriveCam event-free, and complaint-free, earning up to 9 safety bucks a day. At the end of the month, all operators receive their earned safety bucks and an invitation to the Safety Auction. Auction paddles are distributed, and the highest bidder wins the prize.

Up-to-Date Compliance
MV’s safety and training programs are built on years of experience and developed best practices. They are continually informed by regulatory and industry resources, including, but not limited to, the DOT, FTA, OSHA, the Department of Homeland Security, the Center for Disease Control, the National Safety Council, the National Transit Institute, and more.

MV’s corporate safety team continually reviews changes to federal laws and regulations regarding safety and transit vehicle operations and maintenance, and we amend our policies for compliance. We follow publications from APTA, DOT, NITSA, FTA, FMCSA, and OSHA regarding changes to federal regulations, and our safety directors are responsible for following any state DOT, DMV, PUC, or other state-level regulations related to transit vehicle operation and maintenance and safety. All updates to standard operating procedures, addendums to safety plans, and modification of safety and training forms are vetted through a strict approval process, up to and including the Senior Leadership level, as governed by the severity and requirements of the change.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 96 Ongoing Audits and Inspections
Throughout the operating year, MV’s operation undergoes several safety audits and inspections.

Monthly Safety Inspections – Our general manager and road supervisor will perform facility safety inspections monthly. They report all findings to the regional director of safety, who follows up on all items during the semi-annual audits.

Annual Safety Audit – The annual safety audit is a full-day inspection of the operating facility.

Director of Safety Hector Vargas ensures all safety elements are in place and performing as designed. This audit confirms compliance with MV and the Madera Metro Public Transportation System’s safety policies, rules, regulations, standards, codes, procedures, and requirements. They also review all employee training files for completeness and compliance.

Finally, they review all safety-related programs, issues, and reporting and recommend improvements.

Annual Fire Safety Inspections – Each location receives an unannounced fire inspection annually. These inspections are based on compliance with all local fire and life safety codes.

We document the inspection and follow-up on any areas of identified weakness.

Insurance Inspections – Each MV location is regularly subjected to a scheduled inspection by MV’s insurance provider. This process confirms compliance with local, contractual, and company specifications regarding proper maintenance of the insurance required for the location’s operation, equipment, and facility.

Workplace Safety and Security
As part of our commitment to safety, workplace safety and security are enforced regardless of where employees work. The workplace can mean the bus, the field, the facility, the shop, or the yard – Safety is Everybody, Everywhere, Everytime.

Safety and Security
All employees receive training on customer service and de-escalation training (49 U.S.C. 5329(d)(1)(H)(ii)(III)). This training program covers expectations for professionalism, including dealing with coworkers, passengers, and the public. We use this training program to train on handling challenging customers or passengers and resolving conflicts properly. Our teams are trained to contact law enforcement/emergency services in the event of a situation that threatens the safety and security of the employee(s), the passengers, or the public.

Operators and dispatchers go through specific training on these types of emergency communications. Additionally, all employees must attend active shooter training, training in handling suspicious packages, and weapons of mass destruction modules of operator training.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 97 Health and Safety
MV facilities are OSHA compliant and factor in essential safety needs, including but not limited to the presence of eye wash stations, requirements for and provision of Personal Protective Equipment (PPE), ergonomically healthy workstations, and formalized lock-out tagout procedures. We have an active Hazardous Communication Plan, and our facilities are equipped with Safety Data Sheets in areas where hazardous materials are stored. MV facilities are equipped with sanitizing cleaners, disinfectants, and hand sanitizers.

Safety Documentation, Manuals, and Materials
MV has a wealth of documented safety plans, from emergency action to hearing conservation. We centralize all guides, policies, programs, and plans on InsideMV, our company intranet and document repository accessible to all supervisors and managers. This site contains our safety calendar, provides access to online forms and training resources, and connects our local teams with documented best practices in safety management.

DOCUMENTED PROCEDURES AND RESOURCES
 Safety Management System with PTASP
Addendum
 Shop Safety Handbook
 Digital Accident Packets  Continuity of Operations Plan (COOP)  Link to Enterprise Incident Reporting  Injury and Illness Prevention Program (IIPP)  Monthly Safety Meeting Videos  System Security and Emergency Preparedness Plan (SSEPP)
 Safety Manager Playbook  Lock Our Tag Out Program (LOTO)  Safety Policy Manual  Hurricane Preparedness plan
 Workers Compensation Policy Manual  Heat Illness Prevention Plan  OSHA Inspections Guidelines  Hearing Conservation Program  CHP Inspection Guidelines (California only)  Fire Prevention Plan  DriveCam Best Practices  Hazardous Communications Plan  Preventability Determination  Emergency Action Plan
 Safety Culture Materials  Bloodborne Pathogen Plan

9. Reports
The Contractor must be familiar with National Transit Database Reporting Requirements and other such requirements, as may be required by the City and as indicated in Attachment F, City of Madera Reporting Requirements. The Contractor shall supply such data input to the City in a timely manner, but in no case later than the 10th day of the month following the month for which the data is being reported.

The Contractor shall include as part of their Proposal examples of succinct report forms that provide requested information outlined in Attachment F, City of Madera Reporting Requirements as specified in Section VI. Proposal Requirements.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 98 The Contractor shall maintain a daily office log containing vehicle breakdowns, road calls, missed trips (explaining the cause), and detailed records of all passenger complaints by category (General, Title VI, and ADA), comments and suggestions received.

The City has a preference for all logs and reports to be electronically based and stored rather than manual paper entry and storage.

Reporting
Operational reporting provides service statistics necessary to gauge service quality, ensure contractual compliance, acquire transit funding, and complete all National Transit Database (NTD) reporting.

MV meets FTA/NTD reporting requirements and provides these reports to clients who receive federal funding and must submit them. MV uses the accepted FTA sampling methodology and has systems to collect and report this information pursuant to the National Transit Database Reporting Manual guidelines.

With the addition of the Spare and TripShot improvements for the City, the majority of these reports will be automated:
 On-time performance;
 Productivity;
 Customer complaints;
 Service delays;
 Vehicle breakdowns;
 Operational reports, such as passenger count by vehicle, fare revenue, vehicle breakdown, etc.;
 Accidents by FTA category;
 Fuel consumption;
 Road calls
 On-time and wait time samples
 Tabulations and descriptions of the types and nature of complaints and follow-up actions taken
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 99  Bus exterior washing by vehicle
 Ridership trends by type and route; and
 Safety issues It is also important to update the team on its performance; MV continuously updates and shares performance results during location safety meetings.

MV uses the Infor Financial and Human Capital Management systems in its corporate office and operating locations. The Lawson Financial Suite includes General Ledger, Accounts Receivable, and Accounts Payable. The Infor Human Capital Management system encompasses benefits, payroll administration, HR administration, leave of absence management, built-in business process framework, and native business analytics tools and reports. Infor software is fully integrated and is web-enabled.

MV will transition to Workday, a modern cloud-based ERP system, beginning in July 2025 and going through 2026. With the complexity of such an enterprise transition, a phased approach is being used to mitigate risk and orchestrate change actions. This move will streamline operations for our customers, enhance workforce management, and improve decision-making. Workday offers automation, integration, and user-friendly finance, HR, and business operations technology. By centralizing functions, automating workflows, and providing real-time insights, Workday improves efficiency in our day-to-day operations and employee experiences while driving growth. Its scalability, security, and intuitive design make it a valuable solution for businesses seeking agility.

MV believes in proper data backup and off-site storage of data backups in a fire or other catastrophic event. MV’s IT team will set up the local computer network to ensure proper connectivity, security levels, password protection, and local technical support. MV will work with the MMPTS IT staff, if necessary.

Please refer to section F. National Transit Database (NTD) Reporting of this proposal for more information on NTD reporting.

10. Additional Contractor Responsibilities:

10.a. Fidelity Bond
The Contractor shall obtain and keep in force a blanket fidelity bond providing no less than ˚50,000 per occurrence. The Contractor shall provide the City a copy of such bond accompanied by proof of payment for same within thirty (30) days of executing a contract with the City.

MV's insurance program provides employee dishonesty insurance coverage for this requirement. Please see the items for discussion following our cost proposal for more information.

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10.b. Fares
The City shall establish the fare structure for the services provided. Fares shall be subject to change as determined by the City. The City shall notify the Contractor of any fare changes at least fifteen (15) days in advance of the change. The Contractor shall be responsible for assuring that each passenger provides the exact fare amount.

The City shall retain all fare revenue generated from the services. The Contractor shall be responsible for fare reconciliation and accounting daily, for delivering fare revenue to the City Finance Department for accounting on a daily basis, and for collecting data for specific analysis. The Contractor shall maintain sound internal controls over all tickets and monies collected through ticket sales. Contractor will provide written cash management procedures for approval by City prior to start of services.

Our fare collection currently only applies to the DAR services, as all transit services are free for the public. These fares are collected by our operators and stored in a locked farebox.

At the end of the day, the operators turn the cash collected over to our dispatch team or our road supervisor. Dispatchers and our road supervisor reconcile the fares, and we turn in these fares to the City twice a week. Currently, no ticket sales are administered for these services; however, should the City be interested in starting a ticket service, we will collected these in lieu of fares.

10.c. Tickets/Passes and Schedules
The Contractor shall be responsible for managing the City developed and approved system of sales and distribution of tickets, passes, Fixed-Route schedules, DAR rider brochures, and other related system information at the Operations Facility.

As schedules are created by the City, MV will continue to distribute these at our offices and on our buses. If the City has any interest in us introducing a ticket/pass system, we will coordinate with the City to promote these programs.

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10.d. Driver Identification
The Contractor shall be responsible for ensuring that drivers display appropriate identification on their uniforms. Further, the Contractor shall ensure that all drivers post bilingual placards, English and Spanish, which clearly identify the driver and provide the City contact information for reporting complaints, comments, or concerns. The City shall approve the design and placement of these placards prior to their use.

While this is currently not a requirement of the previous contract, we will work with the City to create and receive approval for bilingual placards to be placed in our fleet identifying the operator and listing contact information for reporting complaints, commendations, or comments. Our operation staff are bilingual and capable of addressing any concerns or questions passengers have about our operators or the City’s services.

10.e. Electronic Data Storage
The City maintains on-board security cameras on each of its vehicles. Contractor shall be responsible for ensuring the proper storage of all electronic data gathered through this system for the period prescribed by law. Upon notice from the City, Contractor shall provide the City with access to this data within 24 hours.

MV appreciates the City’s provision of security cameras on each of the Madera Metro vehicles. MV works with the City to ensure all electronic data gathered through this system are stored as required and accessible to the City within 24 hours.

In addition to these security cameras, MV will provides the latest model of DriveCam and Mobileye technology for the City. These technologies are described further in Section 8:

Safety: Everybody, Everywhere, Everytime.

10.f. Marketing
The Contractor shall assist the City with coordinating marketing efforts, including a minimum of 24 hours per year for implementation of a marketing plan for the service(s) to include but not limited to: posting materials on buses, making a bus available and delivering to a stationary event, making brochures and materials available at the Transit Center, and training drivers/dispatch to deliver branded Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 102 messaging when conversing with passengers/callers. The City has final decisionmaking authority on all marketing plans and their implementation. Reference Attachment C , Sample Contract for examples of marketing expectation.

MV currently stocks our buses with brochures of the City’s services. We also post them at the transit center.

MV is dedicated to collaborating closely with the City to ensure that the public is wellinformed about the availability and benefits of our transportation services. Led by our Director of Marketing and Communications, Lea Campos, and VP of Customer Success, Nikki Frenney, MV will work with the City for a minimum of 24 hours per year in its marketing efforts as a consultant, providing expertise on a combination of traditional and digital channels such as radio, television, print media, social media platforms, and targeted online advertisements.

Marketing Plan: Transit-Centered Community Engagement & Promotion Objective: Enhance visibility, engagement, and public perception of the city's transit system by leveraging physical assets (buses and Transit Center), staff interactions, and strategic event participation.

Key Strategies & Tactics

1. Visibility Through On-Bus Advertising
Our goal is to increase awareness of city services, programs, and transit offerings by using buses as mobile marketing tools.
 Tactic: Design and install eye-catching, informative posters and vinyl wraps inside and outside city buses.
 Execution: Include messaging that promotes city services, transit benefits, and upcoming events.
 Timeline: Quarterly refresh of materials to align with seasonal events and city initiatives.

2. Event Integration with Branded Bus Presence
Our goal is to strengthen community engagement by creating a physical presence at local events.
 Tactic: Provide a branded bus at key community or city-sponsored events as a mobile outreach hub.
 Execution: Staff the bus with ambassadors to hand out materials, offer guided tours of the bus (if relevant), and provide information about city transit and services.  Optional Add-on: Use the bus for shuttle service to/from events to demonstrate convenience.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 103

3. Information Distribution at the Transit Center
Our goal is to position the Transit Center as a reliable hub for community information.  Tactic: Produce brochures, flyers, and other marketing materials to be displayed and distributed at the Transit Center.
 Execution: Regularly stock and update materials featuring transit schedules, city programs, upcoming events, and community resources.
 Materials Should Include: QR codes to online content, bilingual options, and maps highlighting key destinations served by transit.

4. Brand Ambassadors via Driver and Dispatch Training
Our goal is to ensure consistent and positive messaging from transit personnel during interactions with riders and city officials.
 Tactic: Train drivers and dispatch staff to incorporate approved friendly branded messaging during calls and conversations.
 Execution: Develop a short script or talking points for staff to use when giving tours or transporting city officials and guests.
 Special Use Case: During the 8 AM–4 PM city official tours (including hotel transport, city monuments, and dinner), ensure messaging reflects civic pride and highlights transit's role in the community.
 Sustainability: Offer annual refreshers and incentives for strong brand representatives.

Measurement of Success
 Bus ad impressions and estimated reach (ridership data + visual impressions)  Event engagement: number of materials distributed; conversations tracked  Transit Center material restock frequency
 Staff engagement: pre/post-training surveys or mystery rider feedback  City official feedback during hosted visits

10.g. Uniforms
The Contractor shall insure that transit drivers are attired in an appropriate uniform I as identified in Attachment C, Sample Contract. Driver uniforms will be subject to I Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 104 approval by the City. The Contractor will ensure that all drivers maintain a neat and clean appearance.

We understand the importance of branding and know that it extends beyond vehicle markings. Uniforms for the MMPTS must be identical and project a professional image.

Our proposal includes premium uniforms that well represent the Madera Metro Public Transportation System.

All vehicle operators and road supervisors will be required to wear a uniform provided by MV comprising:
 Five shirts;
 Five pairs of pants;
 One jacket; and
 One hat.

In addition to the MV logo, the shirt, jackets, and hats will also have the Madera Metro Public Transportation System logo if approved by the Madera Metro Public Transportation System.

Uniforms are always kept clean and neat. While on duty, operators wear photo identification badges with their names and badge numbers visible. We collect all items from any operators who are separate from MV.

10.h. Medical Assistance to Passengers
Contractor employees shall not be required to perform any medical or quasimedical functions for passengers. In the event of illness on board a vehicle, the driver shall advise the dispatcher by radio and may proceed immediately to a medical facility for help.

MV recognizes that we are not required to perform any medical or quasi-medical functions for passengers; however, in the event a passenger becomes ill or experiences a medical emergency while on board, the vehicle operator shall immediately notify dispatch via radio communication. Depending on the situation and direction from dispatch or emergency services, the operator may proceed directly to the nearest appropriate medical facility or safe location where assistance can be provided.

I I
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10.i. Operating During a Declared Emergency
Upon declaration of an emergency, the Contractor shall deploy program vehicles in a manner described in the City's Emergency Response Plan, as available. The City shall compensate the Contractor for services that exceed the normal expense of operating the service(s) during such a period. The rate for such services shall be agreed upon in advance and specified in the service contract.

Emergency Management and Natural Disasters
When operating in the Madera service area, the Madera Metro Public Transportation System's contractor must be prepared for thunderstorms, flash floods, earthquakes, and freezing rain.

Preparedness
Preparedness minimizes injury and/or damage during a thunderstorm, heavy rains, or other inclement weather. During the transition, MV will work with the MMPTS to establish the following:
 Emergency locations, including alternate command centers and/or shelters  Chain of command and communication
 Weather severity thresholds and what level of service is acceptable at each threshold Additionally, operators are trained in emergency management and communications, how to operate the vehicle safely during severe weather events, and what steps to take if on the road when a thunderstorm or flash flood warning is issued.

Experience in Emergency Response
As your public transit provider, MV stands prepared to assist the community during emergencies and inclement conditions— including heavy raid, wildfires, earthquakes, and other natural disasters. MV is committed to assisting the communities we serve in times of crisis. We follow a strict no-strand policy as a matter of practice, and during severe weather conditions, when service is halted, we operate until the last rider is safely returned. Below are just a few ways MV has assisted communities in crisis.

Southern California, January 2025: Fueled by powerful winds and dry weather, the Southern California wildfires devastated Los Angeles County, including the Eaton and Palisades Fires, which burned over 40,000 acres, destroyed 15,000 structures, and tragically claimed more than 20 lives. During this crisis, MV played a critical role in assisting affected communities. For our client, the City of Agoura Hills, we provided emergency shuttles to evacuate Meadowbrook Assisted Living Community residents, ensuring their safety and wellbeing. Our operations and safety manager and an operator were on-site to assess Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 106 passengers’ needs and confirm that no one was left behind. Once the fires were contained, MV facilitated the residents' safe return to the facility. Additionally, at our client's request in Thousand Oaks, we supported the City of Westlake Village by providing shuttle services so Pacific Palisades residents could attend a vital community meeting regarding the fires. MV deployed two drivers, a field supervisor, and a standby driver to ensure swift and efficient service, demonstrating our unwavering commitment to supporting communities during emergencies.

Texas, March 2021: A combination of snow and severe winter temperatures wreaked havoc in Texas, shutting down the state’s power grid and leaving residents without heat. This caused pipes to crack and flood homes and buildings, wells to freeze and water treatment plants to be knocked offline. Without electricity and water systems disrupted, millions of Texas residents did not have drinkable water. Several public and private relief organizations depleted their water supplies by helping those in need during the crisis. To aid in winter storm relief and recovery efforts, MV donated three semi-trailer loads of over 4,000 cases of bottled water to employees and select community partners in Texas cities to provide further aid to those still in need and boost depleted supplies. MV customers, Dallas Area Rapid Transit, and Capital Metro provided logistical support for MV’s donations.

Continuity of Service
When inclement weather is predicted, MV will immediately contact MMPTS to determine the next action. Depending upon the storm's severity predicted, the MMPTS may decide to suspend service or continue operation until a certain severity threshold is reached. If it is determined to continue operations, MV and the MMPTS will frequently communicate to determine if conditions remain safe to operate and what level of service (if any) is appropriate.

Dispatchers and/or management will check the weather forecast frequently and/or keep the radio tuned to local news and weather for weather-related warnings. Throughout the service day, road supervisors will monitor weather and road conditions for safety.

All non-essential trips will be suspended until weather conditions permit the resumption of regular service. The MMPTS and MV will determine which trips will be suspended, contact all affected clients, and advise them of their trip status. MV recommends that all trips that are considered life-sustaining will continue to be operated, including dialysis treatments, certain medical appointments, trips related to life-sustaining errands such as oxygen tank refills, and return trips from locations not providing shelter opportunities.

While in service during severe weather, operators will report visibility, road conditions, and signs of worsening weather to dispatch. As this information comes in, MV's management team will assess whether it is safe to continue or suspend service operations and make its recommendations to the MMPTS. If service is suspended, dispatchers will direct operators to complete all stops on the route, return to the facility, or deliver any passengers on board to a designated emergency location. All operators are trained in emergency management.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 107 Emergency Response Plans
Emergency response plans are comprised of MV's System Safety Plan and System Security Emergency Preparedness Plan. These plans are available upon request.

10.j. Parking and Traffic Violations
The Contractor shall be solely responsible for any parking and traffic violations of vehicles operating in connection with the transit programs described herein.

MV acknowledges this requirement; we are responsible for all fees related to parking and traffic violations.

10.k. Driving Record Notification
The Contractor shall be responsible for immediately notifying the City of any drivers who are identified in the State's Pull Notice Program.

MV will continue to notify the City should any of our operators become identified in the State’s Pull Notice Program.

10.l. General Operator Maintenance
The Contractor will be required to provide general operator maintenance of vehicles, i.e., checking fuel, water, oil, and transmission fluid levels, tires, interior and exterior of vehicles, and cleaning of vehicles including occasional waxing of vehicles. The Contractor shall be required to inspect each vehicle for safety, function, and appearance of the vehicle prior to leaving the storage yard. The Contractor will report to the City all maintenance and repair needs. The City’s transit vehicle fleet maintenance history shall be made available to the Contractor upon request.

Contractor shall refer to Attachment G, City of Madera Fleet Maintenance Policy for specific requirements and responsibilities regarding maintenance.

I I
I I
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 108 Pre-Trip and Post-Trip Inspections
The daily maintenance process starts with the pre-trip inspection, a 50-point checklist that operators are required to complete before daily pullout. This inspection confirms the vehicle is ready for revenue service and is in working, comfortable condition and passenger-ready, with all safety features validated. At the end of the service day, and upon return to the yard, the operator then performs a post-trip inspection. If any defects are identified during this inspection, the operator will pull the vehicle from the service line and schedule the repair with the City’s maintenance department.

Cleaning Procedures
Maintaining each City vehicle in the most stringent cosmetic condition supports the rider’s positive perception of service. We want every rider to associate the City with a ride in a clean, comfortable, well-maintained, safe vehicle. Currently, vehicle interiors are completely cleaned twice a month, working alongside the City’s provided cleaning service, which occurs every weekend. We will continue to clean any obvious trash or debris at the end of every shift, as well as perform the following functions for the City’s fleet at the following intervals:

Upon
detection Daily Weekly BiMonthly
Remove Graffiti 
Sweep vehicle interior 
Remove trash 
Vacuum all areas that a vacuum can be
used

Sweep and mop floors, clean lightcolored areas with a stiff-bristled brush 
Clean modesty panels with detergent 
Clean vinyl passenger seat with
disinfectants and water

Clean stanchions, grab rails, handrails 
Wipe down with a wet rag and dry
ceiling and walls

Clean the instrument panel 
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detection Daily Weekly BiMonthly
Clean steering wheel 
Sanitize surfaces 
Clean interior windows

Clean exterior body panels with
detergent and a vehicle washing brush
or run through a wash rack.

Clean tires and wheels using the
appropriate brushes. 
Clean Mud Flaps 
Clean Wheel Wells 
Clean windows and mirrors; remove
water spots

Clean, rinse, and dry lighting lenses 

10.m. Fuel
The Contractor shall fuel all transit fleet at City-designated fuel vendor(s) (currently Madera Unified School District CNG Fueling Station and Van de Pol Petroleum Station for gasoline) in accordance with any related contractual obligations.

MV acknowledges this requirement and will continue to fuel the City’s fleet at the locations mentioned in this requirement.

10.n. Routing and Scheduling
The Contractor will assist the City in establishing bus routes and bus schedules. I Contractor may present initial plan ideas, shall conduct service analysis and/or I Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 110 support City staff to complete service analysis, and support public outreach by posting public notices on buses and at the Intermodal Facility, and attending City Council meetings. Contractor will utilize a computer-assisted scheduling method capable of accommodating both advanced and same day reservations.

MV is proposing to use computer-assisted scheduling software for both the fixed route (TripShot) and the paratransit (Spare).

MV has designed and implemented bus routes and schedules for the City. As part of our RFP response, MV’s Professional Services Team reviewed these routes and we are confident that this route structure and our associated runcut is efficient and operator friendly. Upon the next service change, MV will work with the City to outreach to the community by posting public notices of these changes on service buses, at the Intermodal Facility, and by attending City Council meetings.

Optibus Optimization Technology
MV uses the Optibus platform to create our fixed route runcuts.

This SaaS platform offers several complex modules that reduce large, fixed route systems’ planning and scheduling activities.

Optibus allows our team to quickly identify where we can achieve staffing, operational, and cost efficiencies, and the optimal number of vehicles to deliver service. This system supports the shift bid process and informs potential route or blocking redesign. MV will use Optibus to determine the most efficient schedules for the routes based on the input data.

Ms. Elizabeth (Liz) Stayner, MV’s Corporate Sr. Transit Planning Manager, is an in-house expert for these systems. Liz has extensive experience using Optibus at all of MV’s fixed route locations. She will continue to support our team by creating efficient and realistic runcuts that meet this service’s unique requirements.

For the City’s service, MV will continue to utilize the Optibus platform for all fixed route planning activities:
 Planning: The systems’ planning module leverages maps, satellite data, and streetlevel images to visualize routes, allowing planners to visualize routes easily. Moreover, users can import GTFS data or build routes from the ground up. Finally, the system’s tools communicate the business impact of route changes as we make changes.  Scheduling: Optibus’ speed in optimizing crews and vehicles is a hallmark of its design. Users can build multiple scenarios while accounting for rules and limitations, and schedule vehicles and operators simultaneously.
 Rostering: The system’s rostering function can account for all work rules and supports route familiarity and day-off patterns. It helps control overtime, adheres to guaranteed op1tiltnJ1si
Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 111 time, and balances assigned hours. Users can create roster groups, each with specific preferences.
 Optibus for Electric Vehicles (EV): Optibus unites its rostering solution with EV scheduling functionality. This module lets users plan vehicle schedules based on infrastructure available ensuring that range is maximized, and proper charging events and discharge rates are properly factored.

10.o. Performance Bond
Within ten (10) calendar days after the award of the contract, the Contractor will be responsible for the submission of a performance bond prior to the initiation of service(s). The bond shall be renewed on an annual basis, and the amount of the bond shall be equal to 20% of the annual service contract.

The bond shall be a performance bond or a certificate of deposit issued in the name of the City of Madera. Other performance bond arrangements are subject to the approval of the City. The performance bond shall be maintained by the Contractor during the life of the contract.

MV acknowledges this requirement and will procure a performance bond to the City as required.

10.p. Liquidated Damages
The Contractor's failure to perform its contractual service obligations shall result in the assessment of liquidated damages at the rate of ˚250.00 per day beginning 24 hours after delivery of a formal letter from the City for each day of noncompliance/non-performance of administrative reports requirements, and at a rate up to ˚500.00 per day beginning 24 hours after delivery of a formal letter from the City for operational non-compliance/non-performance which include, but are not limited to those identified in Attachment E, City of Madera Transit Performance Standards in which case the later shall govern.

Management and Operations for the City of Madera, Madera Metro Public Transportation System / RFP 202425-26 MV TRANSPORTATION, INC. / (972) 391-4600 / mvtransit.com 112 MV acknowledges this requirement. Throughout our relationship with the City, we have not accrued any liquidated damages in the performance of these services.

10.q. Billing
All billing shall be processed monthly. The Contractor shall submit an invoice accompanied by a detailed monthly report. The billing and monthly report shall be submitted within ten (10) days following the last day of the month being billed.

MV submits an invoice accompanied by detailed reports on a monthly basis, by the 10th of the month.

RESOLUTION NO. 2025 -______

A RESOLUTION OF THE CITY COUNCIL, OF THE CITY OF MADERA,

CALIFORNIA APPROVING A LEASE AGREEMENT FOR USE OF OFFICE SPACE AT THE TRANSIT CENTER WITH MV PUBLIC TRANSPORTATION, INC.

WHEREAS, City provides the Madera Metro transit services for fixed route, and demandresponse services to City and County residents; and WHEREAS, City and MV Public Transportation, Inc. (MVPTI) have agreed to execute a Management and Operation Agreement to provide both fixed route and demand-response management and operations services through a competitive Request for Proposals (RFP) process; and
WHEREAS, consistent with the terms of the Management and Operations of the City of Madera Transit Services Agreement, MVPTI is required to occupy space at the City’s Transit Center to provide such services; and
WHEREAS, City and MVPTI have negotiated a Lease Agreement that is amenable to both parties effective July 1, 2025
NOW, THEREFORE, the City Council of the City of Madera finds, determines, resolves and orders as follows:

1. The recitals listed above are true and correct.

2. The Council approves the Lease Agreement for use of office space at the Transit Center with MV Public Transportation, Inc. which is attached hereto and incorporated by reference as Exhibit 1.

3. This resolution is effective immediately upon adoption. *****

Page 1 of 11 ends

Madera City CouncilMay 21, 2025

Madera City Council
May 21, 2025