2 • Evaluates, recommends and installs computer hardware and software products; defines the optimal configuration for products. Tests and compares new products. • Configures, implements, and maintains external connectivity and remote communications to remote services, file servers, and clients.
• Assists with disaster recovery plans and procedures.
• Assists with administering and maintaining a City-wide telephone system, including cellular and wireless phones and various other office automation, communications, and equipment; performs diagnostic testing of voicemail server and phone extensions. • Assists in developing and implementing backup policies and procedures; performs system back-ups.
• Assists in implementing, maintaining, and enforcing policies and procedures for information technology operations.
• Prepares or evaluates training materials and manuals. • Provides support and training for remote users (VPN). • Creates limited software applications for City departments, typically involving a relational database with graphical user interface, following City standards and procedures for software development.
• Collaborates with Information Systems Manager in evaluating, recommending, setting up, configuring, and documenting server and specialized hardware and software products. Sets up and maintains infrastructure hardware and monitoring software. Conducts research, testing, and compares new products.
• Performs feasibility analysis and evaluates potential solutions. • Analyzes configures, plans, installs, maintains, and troubleshoots personal computers, cabling, and peripherals.
• Conducts formal and informal training programs on the use and operation of various telecommunications and computer systems hardware and software. • Maintains and compiles an electronic documentation library of user procedures manuals, technical references, City's information technology assets database, training manuals, handbooks, and guides; maintains logs, charts, diagrams, and testing data for City's data, voice, and video network.
• Responds to and resolves complex inquiries and complaints. • Attends and participates in professional group meetings; stays abreast of new trends, innovations, equipment, and languages used in computer systems, Information Technology, word processing, spread sheets, databases, graphics, and desktop publishing. • Provides emergency response to reduce downtime, correct errors, monitor vendor activity, off-hours scheduled maintenance and system failures or on as-needed basis. • Provides support consistent with IEEE 802.16 standards. • Acts as backup to the Information Systems Technician. • Performs other duties as assigned.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job or which must be learned within a short period of time to successfully perform the assigned duties.
Knowledge of:
• Enterprise systems including engineering and administration.
A-18
Information Systems Analyst
3 • SAN/NAS technologies and disaster recovery systems. • Operational characteristics, services, and activities of Information Systems. • Microsoft desktop and server operating systems, VMware, Office, and related technologies.
• Network systems, protocols and applications.
• Systems security protocol, policies and procedures.
• Server administration, scripting and communication protocols; including Internet communication and e-mail protocols.
• Industry standard computer, server, printer, communications, security practices, antivirus/spam/spyware, database, and collaboration hardware and software products. • Familiarity with Cisco wireless access point technology, Firewalls, switches, routers, controllers, and a good understanding of networking.
• Computer software development techniques, including use of relational databases and application generation tools.
• Spam filtering and web filtering technology.
• Modern and complex principles and practices of computer systems management, analysis, design, programming, and maintenance.
• Design, operations, properties, and capabilities of networks and network cabling. • Various software packages including word processing, spreadsheet, data processing, graphics and desktop publishing applications and programs. • Principles of telecommunications including basic telephone wiring and telephone configurations, database, data communication, and operating systems. • Operation and care of computer equipment.
• Procedures for repairing microcomputers, computer networks, peripheral devices, and telecommunications equipment.
• Data processing management and general administration practices and techniques. • Operating characteristics, capabilities, capacities, and limitations of computer related peripheral equipment.
• Modern office practices, methods, and equipment.
• Principles and procedures of record keeping and reporting. • Research techniques, methods, and procedures.
• Occupational hazards and standard safety practices necessary in the area of computer operations.
• Techniques for dealing effectively with the public, vendors, contractors and City staff, in person and over the telephone.
• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
Skill in:
• Implementing comprehensive computer and telecommunications operations-related projects and training programs.
• Performing telecommunications and computer information system operation, installation, repair, and maintenance work involving the use of independent judgment and personal initiative.
• Performing backup and using disaster recovery systems. • Computer technology awareness and evaluations.
• Wireless network management including mobile devices.
A-19
Information Systems Analyst
4 • Operating, installing, maintaining, configuring, and troubleshooting a variety of technical computer equipment and peripherals.
• Performing customer service help desk support.
• Small project design and development.
• Experience with Microsoft 365 administration, Outlook, and Active Sync technology. • Working in a team environment or independently as needed. • Supporting network functions such as e-mail, file and print services, routers, firewalls, fax and modem services, host access, client/server software and Internet. • Troubleshooting complex computer, network, e-mail, security, database, web software, hardware and communications problems.
• Developing and troubleshooting software applications, scripts, and replication of security information.
• Dealing with concurrent customer support situations.
• Using time management skills.
• Handling pressure from operational problems.
• Understanding City-wide requirements.
• Training individuals or groups in using computer system hardware and software in an easyto-understand manner. • Monitoring and supporting networks.
• Responding to requests and inquiries from end-users.
• Exercising good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Using English effectively to communicate in person, over the telephone and in writing. • Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, information technology, business administration, or a related field, and four (4) years of recent related responsible computer systems, systems analysis, network management, or related experience.
License:
Must possess and maintain a valid California Class C Driver License and have a satisfactory driving record. Microsoft Certified Software Engineer or Certified NetWare Engineer is highly desirable.
A-20
Information Systems Analyst
5 PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification, although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.
Positions in this classification occasionally lift and carry computers and other equipment, reports, and records that typically weigh less than 40 pounds.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS
May be required to work on evenings, weekends, and holidays.
A-21
CITY OF MALIBU
PUBLIC SAFETY DIRECTOR
Class Description
July 2022
FLSA: Exempt
DEFINITION
Under general direction, plans, organizes and directs the public safety services for the City, including coordination and management of the City’s emergency management program; planning and coordination for the City’s response to natural disasters and national security emergencies; administers public safety contract services; manages the City’s emergency notification system; serves as liaison to public safety agencies, other governmental and social service agencies; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the City Manager. Exercises general and direct supervision over professional, technical, and clerical staff.
CLASS CHARACTERISTICS
This Department Director classification is responsible for the management and development of a City-wide department. The Public Safety Director oversees, directs and participates in all activities of the City’s public safety and emergency response functions. The classification regularly interacts with the City Manager, City Council and departmental representatives in obtaining and coordinating projects and information. Successful performance of the work requires knowledge of public policy, municipal functions and activities, including the role of an elected City Council, and the ability to develop, oversee and implement projects and programs in a variety of areas. Responsibilities include coordinating the activities of the department with those of other departments and agencies and managing and overseeing the complex and varied functions of the department. The incumbent is responsible for accomplishing departmental planning and operational goals and objectives and for furthering City goals and objectives within general policy guidelines, including ensuring the delivery of efficient and effective public safety services within the community and serving as the public safety liaison to other agencies and the public.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
• Directs the development and implementation of public safety-related goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
• Directs the City’s emergency management functions including: analyzing critical issues; identifying potential hazard to health and safety; training and advising other staff in roles A-22
Public Safety Director
related to emergency operations; and ensuring the City’s disaster preparedness plan is maintained in accordance with State law.
• Administers contract services pertaining to public safety, including law enforcement and fire safety services, ensures that services provided are in accordance with contract requirements, and related laws, ordinances, and regulations. • Oversees the City’s emergency alert/notification system, including the posting of notifications on the City’s social media outlets, website, and other communication platforms.
• Develops innovative solutions to keep the City’s emergency functions at the forefront of public safety.
• Prepares and administers the public safety budgets, including monitoring the Los Angeles County Sheriff Department’s budget expenditures.
• Ensures that the City’s Emergency Operations Center (EOC) is in a constant state of readiness and that all EOC systems are operational and up to date. Maintains ability to activate EOC at all levels of incidents and planned events. • Serves as the liaison to the City’s Volunteers on Patrol (VOP) program. • Oversees and directs the City’s Community Emergency Response Team (CERT) program, including the scheduling of classes, overseeing training, and directing team members.
• Responds to inquiries and complaints regarding public safety services or activities; represents the City and provides crisis intervention as required to resolve problems which impact public safety.
• Provides staff support to the Public Safety Commission, other committees, and task forces, as necessary.
• Coordinates with the City’s Media Information Office for proper dissemination of public safety information.
• As the City’s Emergency Services Coordinator, directs City-wide emergency preparedness and action planning; directs the development and revision of emergency procedures.
• Prepares, maintains, and updates program documents, reports, records, and files • Confers with a variety of agencies, vendors, subject matter experts, and the general public in acquiring information and coordinating disaster preparedness, emergency operations and public safety programs; provides information regarding assigned programs. • Plans, provides for and/or personally conducts Emergency Management skills trainings, CPR and First Aid trainings for City staff, volunteers, and the public. • Plans and administers a workplace safety program for City staff and facilities, including creating informational hand-outs and pamphlets.
• Performs a variety of public relations and outreach work related to assigned activities, including staffing and supervising Emergency Preparedness booths at public events. • Represents the City in relations with the community, other public agencies, and professional organizations; leads or participates in discussions regarding municipal safety programs; reviews emergency preparedness for planned events and emergency situations. • Administers and submits all City-related disaster claims for relief and reimbursement to applicable agencies.
• Provides liaison to contract service representatives, other agencies and organizations, and the public; advises, and otherwise provides responsible staff assistance to the City Manager, the City Council, Commissions, City management personnel and staff, and others regarding issues related to public safety programs and issues. • Maintains the City’s emergency supplies.
A-23
Public Safety Director
• Communicates with local radio stations, including KBUU. • Performs other duties as assigned.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job or which must be learned within a short period of time to successfully perform the assigned duties.
Knowledge of:
• Modern principles of emergency management and response procedures. • Principles of disaster planning.
• Operational characteristics of communication systems. • Modern and complex principles and practices of program development, research methods of assigned programs and administration.
• Practices of researching program issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective reports. • Modern office methods, practices, procedures, and equipment, including computer hardware and software.
• Principles and practices of budget preparation and administration. • Applicable Federal, State, and local laws, codes, and regulations, including SEMS, incident command and State and County emergency preparedness requirements. • General principles of risk management related to the functions of the assigned area. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and with the public.
• Techniques for dealing effectively with the public, vendors, contractors, and City staff, in person and over the telephone.
• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
• Principles and practices of budget preparation and administration. • Principles and practices of employee supervision, including work planning, assignment, review and evaluation and the training of staff in work procedures.
Skill in:
• Administering complex programs in an independent and cooperative manner. • Developing, overseeing and implementing projects and programs. • Providing administrative and professional leadership and direction for the City of Malibu Public Safety and Emergency Management Programs.
• Providing leadership and guidance during emergency situations. • Conducting complex research projects, evaluating alternatives, making sound recommendations, and preparing effective and complex written reports. • Interpreting, applying, and explaining complex laws, codes, regulations, and ordinances. • Evaluating and developing improvements in operations, procedures, policies, or methods. • Identifying and responding to issues and concerns of City management, the City Council and a variety of professional groups, commissions, and committees. • Effectively representing the department and the City in meetings with governmental agencies, community groups and various businesses, professional, and regulatory organizations and in meetings with individuals.
A-24
Public Safety Director
• Planning, organizing, scheduling, assigning, reviewing, and evaluating the work of staff. • Training staff in work procedures.
• Making effective public presentations.
• Providing exceptional customer service to coworkers, internal customers, and the public. • Operating modern office equipment including computer equipment and software programs.
• Using English effectively to communicate in person, over the telephone and in writing. • Establishing and maintaining effective working relationships with employees and those contacted in the course of the work.
• Recommending and implementing goals, objectives, and practices for providing effective and efficient services.
• Providing administrative and professional leadership and direction for the Public Safety Department.
• Planning, organizing, and carrying out assignments with minimal administrative direction.
• Conducting complex research projects, evaluating alternatives, making sound recommendations and preparing effective technical staff reports.
Ability to:
• Develop and implement comprehensive plans to satisfy public safety needs. • Interpret and explain laws, regulations, and City policy and procedures. • Think clearly and act effectively in emergency situations. • Develop and standardize procedures and methods to improve the efficiency and effectiveness of the City’s public safety priorities.
• Establish and facilitate cooperative working relationships with employees and community groups to work effectively and collaboratively. • Identify and inform superiors of sensitive issues/situations. • Meet the public in situations requiring diplomacy and tact.
Education and Experience:
Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in public administration or closely related field, and six (6) years of responsible professional experience in managing and administering emergency-related or public safety programs in a municipal setting, including at least three years in a responsible middle management capacity.
License:
Must possess and maintain a valid California Class C Driver License and have a satisfactory driving record. Must possess all FEMA required training certificates for the Emergency Management Program Grant (IS 100, 200, 700, 800, 120.c, 230.e, 235.c, 240.b, 241.b, 242.b, and 244.b) as well as a certificate of completion of Standardized Emergency Management System training from the State of California. Credentialed as an EOC Director at a Type III level or higher is highly desirable.
A-25
Public Safety Director
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle, to visit various meeting sites; strength, stamina, and mobility to perform medium to heavy physical work, operate varied hand and power tools and construction equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. The job involves field inspection work requiring frequent walking at inspection site areas to monitor performance and to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work sites; lift, move, and carry materials and equipment weighing up to 75 pounds and heavier weights with the use of proper equipment; and push and pull drawers open and closed to retrieve and file information.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels and controlled temperature conditions, although there may be occasional exposure to inclement weather conditions, noise, dust, and potentially hazardous materials. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS
May be required to work on evenings, weekends, and holidays. Participates in an after-hours emergency response program for on-call assignments.
A-26
CITY OF MALIBU
SENIOR CIVIL ENGINEER
Building Safety Division
Class Description
July 2022
FLSA: Non-exempt
DEFINITION
Under general direction, performs the most complex and difficult professional field and office civil engineering work related to the Building Safety Division; consults with general public, developers, contractors and representatives of other agencies regarding residential and nonresidential plan reviews; including building and grading; development for compliance with all State and local codes; provides professional assistance to the Environmental Sustainability Director/Building Official, the City Council and others in areas of expertise; facilitates the issuance of all construction permits; performs a variety of studies and prepares and presents staff reports; acts as the City Building Official in his/her absence; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction by the Environmental Sustainability Director and/or another manager or supervisor. May provide lead supervision and technical direction to lower-level professional or technical staff.
CLASS CHARACTERISTICS
This is the highest-level class in the professional engineering series with managerial responsibility for land development and permitting. Performs the most complex professional and technical work in the review of plans, drawings, specifications, calculations, inspections and permits for construction projects. Successful performance of the work requires an extensive building safety, construction, inspections, and plan review background, as well as skill in coordinating departmental work with that of other City departments. This class is distinguished from the Environmental Sustainability Director in that the latter has overall responsibility for all department functions, including administration and professional staff, and for developing, implementing and interpreting public policy.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
• Examines private complex residential and non-residential construction plans, drawings, specifications, designs, and legal descriptions for a variety of private development projects to ensure compliance with applicable state and local codes. • May be designated by the Environmental Sustainability Director/City Building Official as the person responsible for professional work with the ability and requirements to sign such work; may be required to act for, approve and/or sign as the Acting Deputy City Official in his/her absence.
A-27
Senior Civil Engineer
Building Safety Division
• Conducts field inspections of complicated or highly technical situations. • Ensures consistent and appropriate interpretation of the State and local codes and City ordinances.
• Meets with architects, engineers, contractors, and property owners regarding preconstruction requirements. • Coordinates the development and enhancement of automated plan review, permit tracking and inspection tracking systems.
• Coordinates work activities within the department, as well as with other divisions, departments, jurisdictions and private entities, prepares reports and presentations for public and private bodies, represents the City before State and Federal regulatory agencies.
• Confers with and provides information to property owners, contractors, developers, engineers, architects and the public regarding conformance to standards, plans, specifications and codes; explains codes, requirements and procedures and evaluates alternatives.
• Interprets and administers applicable State and local codes relating to project requirements, prepares project related correspondence, and responds personally or in writing to questions related to projects and City policy. • Researches, prepares and recommends methods of improvements, including workflow and permitting procedure.
• Confers with department management and administration regarding building safety plan review contract consultants to ensure proper plan review, use of staffing, and functional workload.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; identifies opportunities for improvement and reviews with the director.
• Provides consultation to a variety of field and office personnel. • Provides customer service for all permits and plan reviews on the phone, at the public counter and at the job site.
• Prepares and directs the preparation of a variety of written correspondence, reports, procedures, ordinances and other materials.
• Maintains and directs the maintenance of working and departmental automated and manual files.
• Monitors changes in laws, regulations and technology that may affect departmental operations; implements policy and procedural changes after approval. • Participates on a variety of interdisciplinary committees and commissions and represents the city on engineering issues to a variety of community and stakeholder groups. • Communicates orally, in writing or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups and representatives of various organizations.
• Coordinates with Geology, Coastal Engineering, Environmental Health, County Fire and Health Departments for their final releases.
• Performs other duties as assigned.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job or which must be learned within a short period of time to successfully perform the assigned duties.
Knowledge of:
• Principles, practices and procedures related to California’s building code and permit compliance.
• Operational characteristics, services and activities of a municipal building code enforcement program. A-28
Senior Civil Engineer
Building Safety Division
• California building, plumbing, mechanical, and electrical codes. • Modern and complex principles and practices of construction plan checking. • Methods and techniques of building inspection.
• Automated permit tracking and workflow systems.
• Principles of supervision and training.
• Pertinent federal, state, and local laws, codes, and regulations. • Modern principles and practices, technical and legal issues, and research methods of construction projects, building code and permit compliance, and environmental management.
• General concepts of architecture, landscaping, grading, drainage, and engineering as they relate to the process of building inspection.
• Recent developments, current literature and information related to assigned functional areas.
• Construction, electrical, plumbing, mechanical, framing, and associated trades. • Modern office methods, practices, procedures, and equipment, including computer hardware and software, including Microsoft Office, Project, City permitting software, and basic GIS concepts and applications.
• Principles and practices of employee supervision, including workload/flow planning, assignment, review and evaluation and the training of staff in work procedures. • Techniques for dealing effectively with the public, vendors, contractors and City staff, in person and over the telephone.
• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
Skill in:
• Administering complex, technical and building code compliance programs in a cooperative manner.
• Interpreting, applying, and explaining complex laws, codes, regulations and ordinances. • Planning, organizing, scheduling, assigning, reviewing and evaluating the work of staff, including training staff in work procedures.
• Evaluating and developing improvements in operations, procedures, policies, or methods.
• Researching, analyzing, and evaluating new service delivery methods, procedures, and techniques.
• Identifying and responding to issues and concerns.
• Making effective public presentations.
• Effectively representing the department and the City in meetings with governmental agencies, community groups and various business, professional, and regulatory organizations and in meetings with individuals.
• Interpreting building safety programs for the general public. • Preparing clear and concise reports, correspondence, policies, procedures and other written materials.
• Reading plans, drawings, and specifications and making effective site visits. • Effectively communicating in person, over the telephone and in writing. • Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Recommending and implementing goals, objectives, and practices for providing effective and efficient services.
• Providing leadership for the Building Safety Division, exemplify teamwork. • Planning, organizing, and carrying out assignments with minimal direction. A-29 Senior Civil Engineer
Building Safety Division
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Providing excellent customer service to both in-house staff and the public.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Graduation from an accredited four-year college or university with major coursework in building trades, construction management, architecture, civil engineering, community development, or public administration or a related field; a minimum of five (5) years of responsible professional experience in building trade and field inspection; and a minimum of three (3) years of supervisory experience in a municipal setting. Possession of an advanced degree is highly desirable.
License:
• Must possess and maintain a valid California Class C Driver License and have a satisfactory driving record.
• Must possess registration in the State of California as a Civil Engineer or Structural Engineer.
• Must also possess certification as a Building Inspector and one other related trade through the International Conference of Building Officials (ICBO) or International Code Council (ICC) and/or certification as a Combination Inspector by ICBO or ICC. • Possession of, or ability to obtain, certification as a Building Official within one year of employment.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to inspect City development sites, to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. This is primarily a sedentary office classification although the job involves field inspection work requiring frequent walking at inspection site areas to monitor performance and to identify problems or hazards; standing in work areas and walking between work areas may be required.
Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Positions in this classification occasionally lift and carry objects that typically weigh less than 40 pounds.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions but may occasionally be exposed to loud noise levels, cold and/or hot temperatures, vibration, confining workspace, chemicals, mechanical and/or electrical hazards. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS
May be required to work on evenings, weekends, and holidays.
A-30
MANAGE
CITY OF MALIBU
PRINCIPAL PERMIT SERVICES TECHNICIAN
Class Description
July 2022
FLSA: Non-Exempt
DEFINITION
Under general direction, plans, organizes, and coordinates the work of staff performing difficult and complex professional and technical work related to all programs and activities of Permit Services; plans, administers and personally participates in systems, procedures, practices and customer service standards related to the processing of development permit applications; provides professional assistance to the Environmental Sustainability Director, Senior Building Safety Civil Engineer, Supervising Building Inspector, and others in areas of expertise; reviews and performs a variety of studies and prepares staff reports; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction by the Environmental Sustainability Director or other department management, as well as the Senior Building Safety Civil Engineer, and Supervising Building Inspector. No direct supervision of staff is exercised.
CLASS CHARACTERISTICS
This is the advanced journey-level class in this technical series in the Environmental Sustainability Department. The incumbent organizes day-to-day permit services activities and is responsible for providing professional-level support to the Environmental Sustainability Director in a variety of areas. Successful performance of the work requires an extensive professional background and a strong use of independent judgement, as well as skill in coordinating departmental work with that of other City departments and public agencies. This class is distinguished from the Environmental Sustainability Director and other management in that the latter has overall responsibility for all development functions and for developing, implementing and interpreting public policy.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
• Assumes responsibility for all services and activities of Permit Services with major emphasis on proper and timely processing of permits for construction and associated fees, as well as coordinating all building safety development database needs; ensures compliance with established procedures, uniform codes, state laws and local ordinances. • Participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.
A-31
Principal Permit Services Technician
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and coordinates workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and reviews with the Director.
• Selects, trains, and motivates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies.
• Provides input to the work plan for the Permit Services and the Environmental and Sustainability Department; meets with staff to identify and resolve problems; coordinates work activities, projects and programs; monitors workflow; and reviews work products, methods and procedures, and provides advice to director or other management. • Participates in the development and administration of the division budget. • Implements policies and regulations relating to construction permit processing. • Serves as a liaison for Permit Services and the Environmental Sustainability Department with other City departments, divisions, and outside agencies; attends meetings, as necessary; provides staff support to commissions, committees and task forces, as necessary; negotiates and resolves significant and controversial issues. • Provides highly complex staff assistance to the Environmental Sustainability Director; prepares and presents staff reports and other necessary correspondence. • Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to programs, policies, and procedures, as appropriate. • Develops staff reports related to permit processing activities and services; presents reports to the City Council and various commissions, committees and boards; performs a variety of public relations and outreach work related to assigned activities. • Participates on a variety of boards, commissions, committees, and task forces; attends and participates in professional groups and committees; stays abreast of new trends and innovations in the field of Permit Services.
• Responds to problems and complaints from citizens in a professional manner; identifies and reports findings and takes necessary corrective action. • Develops computer systems to track the progress of development permits, monitors the progress, and ensures all staff are completing work efficiently within prescribed deadlines.
• Meets with the public or other City staff to review the status of permit activity. • Maintains development database for the Department, monitors accuracy of information added, makes design changes as needed.
• Responds to inquiries regarding the Municipal Code and its applicability to various situations, the development processes in general, the existence and scope of permits and plans in effect on specific properties.
• Performs other duties as assigned.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job or which must be learned within a short period of time to successfully perform the assigned duties.
Knowledge of:
• Principles, practices and procedures related to processing planning and building permits. • The California State Building Codes (T-24) sufficient to answer questions and provide information to the public.
• Business arithmetic and basic statistical techniques. • Various construction types and building inspection procedures and requirements. • Geographic, socio-economic, political and other elements related to assigned functional areas.
A-32
Principal Permit Services Technician
• Operational characteristics, services and activities of assigned programs. • Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
• Modern and complex principles and practices of program development and program administration.
• Modern principles and practices, technical and legal issues, and research methods of building code and permit processing and compliance.
• Recent developments, current literature and sources of information related to assigned functional areas.
• Practices of researching related legal and technical issues, evaluating alternatives, making sound recommendations and preparing and presenting effective staff reports. • Modern office methods, practices, procedures and equipment, including computer hardware and software.
• Principles of contract administration and general principles of risk management related to the functions of the assigned area.
• Principles and practices of budget preparation and administration. • Applicable Federal, State, and local laws, codes and regulations. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational and regulatory organizations and with property owners, developers, contractors and the public. • Techniques for dealing effectively with the public, vendors, contractors and City staff, in person and over the telephone.
• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
Skill in:
• Coordinating complex, technical and sensitive permit processing and compliance programs in an independent and cooperative manner.
• Recommending and implementing goals, objectives, and practices for providing effective and efficient services.
• Providing professional leadership and exemplifying teamwork for Permit Services. • Planning, organizing, and carrying out assignments with minimal administrative direction. • Conducting complex research projects, evaluating alternatives, making sound recommendations and preparing effective technical staff reports. • Analyzing, interpreting, summarizing and presenting technical information and data in an effective manner.
• Interpreting, applying and explaining complex laws, codes, regulations and ordinances. • Planning, organizing, and scheduling, the counter workload for an efficient and concise workflow.
• Training staff in work procedures.
• Evaluating and developing improvements in operations, procedures, policies, or methods. • Researching, analyzing, and evaluating new service delivery methods, procedures and techniques.
• Identifying and responding to issues and concerns.
• Making effective public presentations.
• Effectively representing the department and the City in meetings with governmental agencies, community groups and various business, professional, and regulatory organizations and in meetings with individuals.
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Principal Permit Services Technician
• Interpreting permitting programs to the general public. • Preparing clear and concise reports, correspondence, policies, procedures and other written materials.
• Reading plans and specifications.
• Using English effectively to communicate in person, over the telephone and in writing. • Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
Education and Experience:
Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Possession of Associates degree from a business or community college with major coursework in planning, construction technology, environmental science, business or public administration, or a related field; and five (5) years of responsible professional experience in construction or development permit processing programs. A bachelor’s degree is highly desirable.
License:
• Must possess and maintain a valid California Class C Driver License and have a satisfactory driving record.
• Must also possess a valid Permit Technician License from ICC or CALBO. • Trade certificates (plumbing, electrical, mechanical, combination inspection) are highly desirable.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. This is primarily a sedentary office classification; standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, climb, push and pull drawers open and closed to retrieve and file information. Positions in this classification occasionally lift, move, and carry objects that typically weigh up to 40 pounds.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions but may occasionally be exposed to loud noise levels, cold and/or hot temperatures, vibration, confining workspace, chemicals, mechanical and/or electrical hazards. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS
May be required to work on evenings, weekends and holidays.
A-34
CITY OF MALIBU
DEVELOPMENT SERVICES MANAGER
MANA Class Description
July 2022
FLSA: Exempt
DEFINITION
Under general direction of the Planning Director, manages and coordinates the Planning Department’s development services with an emphasis on timely, efficient, effective and highquality service delivery for all department functions including customer service, public engagement, processing of applications and issuance of permits, acts as a liaison between customers and other City departments and outside agencies; supervises technical and administrative support staff; oversees department operations including budget development, records management, contract administration; provides professional assistance to the Planning Director, the City Council, and others in areas of expertise including managing programs; oversees, reviews and performs a variety of studies and prepares and presents staff reports; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction by the Planning Director. Exercises general and direct supervision over professional, technical, and administrative staff.
CLASS CHARACTERISTICS
This is a single-position mid-management classification in the Planning Department. The incumbent organizes and oversees day-to-day departmental services activities and is responsible for providing professional-level support to the Planning Director in a variety of areas. Successful performance of the work requires an extensive professional background as well as skill in coordinating departmental work with that of other City departments and public agencies.
Responsibilities include performing and directing many of the department’s day-to-day administrative functions. This class is distinguished from the Planning Director in that the latter has overall responsibility for all planning functions and for developing, implementing, and interpreting public policy.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
• Assumes management responsibility for all department services, and operational activities with major emphasis on timely, efficient, effective and high-quality service delivery on processing of planning permits.
• Develops performance measures, standards and or expectations for high-quality service delivery, and monitoring and reporting mechanisms to evaluate staff, and department performance.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support A-35
Development Services Manager
systems, and internal reporting relationships; identifies opportunities for improvement and reviews with the Director.
• Investigates and resolves complaints; meets with members of the public to review the status of permit activity.
• Coordinates with information technology (IT) personnel to develop and implement technology-based applications for monitoring and evaluating the department’s workload and efficiency; evaluates and implements new electronic and web-based systems and procedures to improve efficiency and enhance customer service. • Performs a variety of public engagement activities including meeting with community organizations, in-house committees and focus groups, and individual members of the public.
• Manages the department’s legal noticing and public outreach operations including website, brochures, handouts, forms, statistical performance reports, online databases, and other means to educate members of the public of the department’s performance and procedures.
• Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs.
• Participates in the selection of professional, paraprofessional, technical, and clerical personnel; works with employees to correct deficiencies; coordinates with Human Resources Department regarding implementing discipline and termination procedures. • Develops requests for proposals, scope of work statements, and technical specifications; analyzes proposals and recommends selection; manages work performed by consultants for the department; performs contract administration.
• Reviews, interprets, and analyzes new and proposed legislation; determines effect of legislation on operations and programs of the organization served; advises superiors of findings; takes appropriate action in order to ensure compliance with existing rules and regulations; proposes legislation if appropriate.
• Plans, directs, coordinates, and reviews the work plan for the Planning Department; meets with staff to identify and resolve problems; assigns work activities, projects, and programs; monitors workflow; reviews and evaluates work products, methods, and procedures.
• Manages departmental operating budget, monitors expenditures and revenue collection, and participates in forecasting of additional funds needed for operation, track and forecast revenue and expense trends.
• Serves as a liaison for the department with other City departments, divisions, and outside agencies; attends meetings, as necessary; provides staff support to commissions, committees, and task forces, as necessary; negotiates and resolves significant and controversial issues.
• Provides highly complex staff assistance to the Planning Director; prepares and presents staff reports and other necessary correspondence.
• Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to programs, policies, and procedures, as appropriate. • Develops and reviews staff reports related to permit processing activities and services; presents reports to the City Council and various commissions, committees, and boards. • Supervises the retention of department-related records pursuant to the City’s Records Retention policy State mandated requirements.
• Oversees the department’s efforts in responding to public records requests and provides guidance regarding public records, the Public Records Act, the Freedom of Information Act and the Brown Act.
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Development Services Manager
• Responds to inquiries regarding the Municipal Code and the Local Coastal Program and its applicability to various situations, the building and planning processes in general, the existence and scope of permits and plans in effect on specific properties. • Performs other duties as assigned.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job or which must be learned within a short period of time to successfully perform the assigned duties.
Knowledge of:
• Principles, practices, and procedures related to processing planning and building permits. • Principles and practices of records management.
• Operational characteristics, services, and activities of assigned programs. • Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.
• Modern and complex principles and practices of program development and administration.
• Modern principles and practices, technical and legal issues, and research methods of building code and permit processing and compliance.
• Recent developments, current literature and sources of information related to assigned functional areas.
• Methods and techniques of research, analysis and report presentation. • Practices of researching related legal and technical issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports. • Modern office methods, practices, procedures, and equipment, including computer hardware and software systems and their application to permit processing. • Principles of contract administration and general principles of risk management related to the functions of the assigned area.
• Principles and practices of budget preparation and administration. • Principles and practices of supervision and management, including work planning, assignment, review, employee performance evaluation and the training of staff in work procedures.
• Applicable Federal, State, and local laws, codes, and regulations. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations and with property owners, developers, contractors, and the public. • Techniques for dealing effectively with the public, vendors, contractors, and City staff, in person and over the telephone.
• Techniques for providing a high-level of customer service to the public and City staff.
Skill in:
• Administering complex, technical, and sensitive permit processing and compliance programs in an independent and cooperative manner.
• Recommending and implementing goals, objectives, and practices for providing effective and efficient services.
• Providing administrative and professional leadership. • Planning, organizing, and carrying out assignments with minimal administrative direction.
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Development Services Manager
• Conducting complex research projects, evaluating alternatives, making sound recommendations, and preparing effective technical staff reports. • Analyzing, interpreting, summarizing, and presenting administrative and technical information and data in an effective manner.
• Establishing sound independent judgment within established guidelines. • Interpreting, applying, and explaining complex laws, codes, regulations, and ordinances. • Planning, organizing, scheduling, assigning, reviewing, and evaluating the work of staff. • Training staff in work procedures.
• Preparing employee performance reviews.
• Coaching employees to improve job performance and correct deficiencies. • Evaluating and developing improvements in operations, procedures, policies, or methods. • Researching, analyzing, and evaluating new service delivery methods, procedures, and techniques.
• Identifying and responding to City Council issues and concerns. • Making effective public presentations.
• Effectively representing the department and the City in meetings with governmental agencies, community groups and various business, professional, and regulatory organizations and in meetings with individuals.
• Interpreting permitting programs to the general public. • Preparing clear and concise reports, correspondence, policies, procedures, and other written materials.
• Using English effectively to communicate in person, over the telephone and in writing. • Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
Education and Experience:
Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in planning, environmental science, business or public administration, or a related field and five (5) years of responsible professional experience in community development or planning, including supervision.
License:
Must possess and maintain a valid California Class C Driver License and have a satisfactory driving record. Must also possess a PC 832 and code enforcement certification.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to inspect various City sites, to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. This is primarily a sedentary office classification although the job involves field inspection work requiring frequent walking at inspection site areas to monitor performance and to identify problems or hazards; standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard or A-38
Development Services Manager
calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, climb, push, and pull drawers open and closed to retrieve and file information. Positions in this classification occasionally lift, move, and carry objects that typically weigh up to 40 pounds.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions but may occasionally be exposed to loud noise levels, cold and/or hot temperatures, vibration, confining workspace, chemicals, mechanical and/or electrical hazards. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS
May be required to work on evenings, weekends, and holidays.
A-39
A-40
Organization Name Amount Requested
Adamson House Foundation $10,000
American Tortoise Rescue $2,500
Aurelia Foundation $8,000
Berry, Kee, Foster, Inc. $10,000,000
Boys and Girls Club of Malibu $100,000
California Wildlife Center $8,000
Call 2 Peace Foundation $10,800
Cancer Support Community Los Angeles $10,000
Cavallo Foundation $20,000
Children's Lifesaving Foundation $15,000
Do Good Bus $10,000
Emily Shane Foundation $5,000
Esperance Center $10,000
findhomelesspeople.org
Malibu Aquatics Foundation $10,000
Malibu Arts Foundation $15,000
Malibu Community Labor Exchange $20,000
Malibu Elementary School $50,000
Malibu Film Foundation $10,000
Malibu Friends of Music $5,000
Malibu Little League $50,000
Malibu Search and Rescue $34,000
Malibu Urgent Care $10,000
Malibu Woman's Club $15,000
Manta Publications $3,000
Meals on Wheels West $5,000
Poison Free Malibu $5,000
Sea Save Foundation $5,000
Shark Fund $20,000
Webster Elementay PTA $24,000
30 Organizations $10,490,300
unspecified
City of Malibu
Fiscal Year 2022-23 General Fund Grant Applications
A-41
ATTACHMENT 4
Agenda Item # 3.C.
Administration &
Finance Subcommittee
Special Meeting
05-03-22
Administration and Finance Item 3.C.
Subcommittee Agenda Report
To: Councilmember Pierson and Councilmember Uhring
Prepared by: Ruth F. Quinto, CPA, Interim Assistant City Manager/City Treasurer Approved by: Steve McClary, Interim City Manager
Date prepared: April 28, 2022 Meeting date: May 3, 2022 Subject: New Job Specifications for Fiscal Year 2022-23 RECOMMENDED ACTION: Provide a recommendation to the City Council related to five new job specifications: Information Systems Analyst; Public Safety Director; Senior Civil Engineer – Building and Safety; Principal Permit Technician; and, Development Services Manager.
FISCAL IMPACT: Funding for the five new positions, net cost of $107,000, has been included in the Proposed Budget for Fiscal Year 2022-23.
DISCUSSION: The Proposed Budget for Fiscal Year 2022-23 seeks to support the City’s mission through the alignment of staffing and other critical resources. As part of this overall effort, staff is recommending the addition of several new positions to build capacity and improve customer service. The following departmental overviews describe the proposed staffing changes and new job specifications being proposed:
Information Technology (IT)
In 2018-19, the City initiated an IT Strategic Plan and comprehensive IT Assessment.
Many aspects of this project were put on hold due to the Woolsey Fire and the COVID-19 pandemic including the finalization of the comprehensive assessment. However, the assessment is anticipated to be completed in the fall of 2022. The results will provide a much-needed roadmap toward improved City information systems, promote efficiency, enhance accessibility and transparency, and, ultimately, better protect IT infrastructure from potential disasters and/or cyber-attack. As a result of the completion of the comprehensive assessment, further investments will be necessary to improve service and mitigate risks.
Moving toward those goals, the Proposed Budget addresses IT staffing and support of the City’s ongoing and ever-increasing technology requirements with the addition of one Information Systems Analyst. The cost for this new position is $96,000. The suggested salary range is $79,394 to $103,591.
Agenda Item # 3.C.
Public Safety
Since 2017, the community demand for public safety services and programing has grown exponentially, and since 2019, public safety has been the top priority of the City Council.
The Public Safety office continues to grow in its complexity of goals and activities. The department oversees contract administration with the Los Angeles County Sheriff’s Department, the Los Angeles County Fire Department, and the Los Angeles County Department of Animal Care and Control. The Public Safety office also provides leadership in the City’s ongoing response to the COVID-19 pandemic, including EOC operations, safety protocol implementation, and outreach. The Fiscal Year 2022-23 Proposed Budget includes converting the existing Public Safety Manager position to a Public Safety Director position. The net cost for this position conversion is $11,000. The suggested salary range for the Public Safety Director is $153,460 to $200,231.
Planning Department and Environmental Services Department For Fiscal Year 2022-23 the proposed budget includes two key reorganizations in the Planning Department and the Environmental Services Department. Both reorganizations support a strategy to build capacity and improve customer service through aligning staffing investments with workload demands. In Planning, an additional 3.0 full-time equivalents (FTE) are proposed: one Associate Planner; one Assistant Planner; and two half-time interns.
These three FTE are part of a three-year plan to further transform the department in the following two years by adding: four positions in Fiscal Year 2023-24; and an additional three positions in Fiscal Year 2024-25. Staff will continually evaluate the options and opportunities and keep the Council apprised of its progress.
Several reclassifications and conversions are recommended in the Planning Department including the conversion of a Development Services Manager in place of a Senior Administrative Analyst. The Development Services Manager is a new job description. The net cost for this position conversion is $10,000 and will be offset by revenue generated from plan check fees. The suggested salary range for the Development Services Manager is $114,517 to $149,420.
For Environmental Services to better facilitate a fluid, efficient and defined workflow, the Proposed Budget for Fiscal Year 2022-23 includes a reorganization which builds upon the recently Council approved department expansion, providing more field oversight, quicker turnaround times, and improved quality control and customer service. The reorganization requires no additional FTEs but does require certain reclassifications and conversions including an Environmental Programs Manager converted from a Senior Administrative Analyst; a Principal Permit Technician converted from a Senior Permit Technician; and, a Senior Civil Engineer converted from a Deputy Building Official. The Senior Civil Engineer and the Principal Permit Technician are new job descriptions. The net cost for these two position conversions is $79,000 and will be offset by revenue generated from plan check
Agenda Item # 3.C.
fees. The suggested salary range for the Senior Civil Engineer is $120,240 to $156,885 and the suggested salary range for the Principal Permit Technician is $74,644 to $96,089.
The costs for the new job specifications, as described above, are included in the respective departments as reflected in the Proposed Budget for Fiscal Year 2022-23: Administration and Management – $96,000; Public Safety – net cost of $11,000; Environmental Services – $79,000 (net cost -0-); and, Planning – $10,000 (net cost -0-). The fiscal impact to the General Fund is $107,000.
The new job specifications will be presented to the City Council for approval with the Authorized Positions and Salary Ranges for Fiscal Year 2022-23 on June 13, 2022 as part of the Final Proposed Budget for Fiscal Year 2022-23.
ATTACHMENTS: New Job Descriptions
CITY OF MALIBU
INFORMATION SYSTEMS ANALYST
Class Description
July 2022
FLSA: Non-exempt
DEFINITION
Under general supervision, performs systems analysis and administration. Plans, coordinates, and implements the activities, operations, and duties in support of the City's information systems and networking infrastructure; coordinates assigned activities with other departments and divisions, outside agencies, and the general public; provides complex professional staff assistance in areas of expertise; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision by the Information Systems Manager. May exercise functional supervision over technical and clerical staff.
CLASS CHARACTERISTICS
This single-position class is responsible for systems analysis and administration. The incumbent in this position supports microcomputers in the client-server environment and combines skills in Database Administration, Mail Server Administration, Security Administration, and/or Network Administration. The classification handles research, design, setup, configuration, management, troubleshooting, and documentation of complex hardware, software, and infrastructure projects. Responsibilities include maintaining network firewalls, routers and switches, end-user client support of microcomputers, server-side network, e-mail, security, database, web/internet, and communications support. The Information Systems Analyst will provide technical support to City staff and City Council members and work with consultants as needed.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and make reasonable accommodations so that qualified employees can perform the job's essential functions.
• Assists in setting technical direction for the City's computer system architecture, server, network, e-mail, security of databases, and web hardware, software, and communications strategy.
• Provides user support for computer, network, e-mail, database, security, and web servers.
This may be in person, over the telephone, or by remote access in Help Desk format. This may include software, hardware, and communications products. • Assists users with software applications, e.g., Word documents, spreadsheets, electronic mail, graphics, and specialized functional software for City Department use and provides adequate training to all users.
Information Systems Analyst
2 • Evaluates, recommends and installs computer hardware and software products; defines the optimal configuration for products. Tests and compares new products. • Configures, implements, and maintains external connectivity and remote communications to remote services, file servers, and clients.
• Assists with disaster recovery plans and procedures.
• Assists with administering and maintaining a City-wide telephone system, including cellular and wireless phones and various other office automation, communications, and equipment; performs diagnostic testing of voicemail server and phone extensions. • Assists in developing and implementing backup policies and procedures; performs system back-ups.
• Assists in implementing, maintaining, and enforcing policies and procedures for information technology operations.
• Prepares or evaluates training materials and manuals. • Provides support and training for remote users (VPN). • Creates limited software applications for City departments, typically involving a relational database with graphical user interface, following City standards and procedures for software development.
• Collaborates with Information Systems Manager in evaluating, recommending, setting up, configuring, and documenting server and specialized hardware and software products. Sets up and maintains infrastructure hardware and monitoring software. Conducts research, testing, and compares new products.
• Performs feasibility analysis and evaluates potential solutions. • Analyzes configures, plans, installs, maintains, and troubleshoots personal computers, cabling, and peripherals.
• Conducts formal and informal training programs on the use and operation of various telecommunications and computer systems hardware and software. • Maintains and compiles an electronic documentation library of user procedures manuals, technical references, City's information technology assets database, training manuals, handbooks, and guides; maintains logs, charts, diagrams, and testing data for City's data, voice, and video network.
• Responds to and resolves complex inquiries and complaints. • Attends and participates in professional group meetings; stays abreast of new trends, innovations, equipment, and languages used in computer systems, Information Technology, word processing, spread sheets, databases, graphics, and desktop publishing. • Provides emergency response to reduce downtime, correct errors, monitor vendor activity, off-hours scheduled maintenance and system failures or on as-needed basis. • Provides support consistent with IEEE 802.16 standards. • Acts as backup to the Information Systems Technician. • Performs other duties as assigned.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job or which must be learned within a short period of time to successfully perform the assigned duties.
Knowledge of:
• Enterprise systems including engineering and administration.
Information Systems Analyst
3 • SAN/NAS technologies and disaster recovery systems. • Operational characteristics, services, and activities of Information Systems. • Microsoft desktop and server operating systems, VMware, Office, and related technologies.
• Network systems, protocols and applications.
• Systems security protocol, policies and procedures.
• Server administration, scripting and communication protocols; including Internet communication and e-mail protocols.
• Industry standard computer, server, printer, communications, security practices, antivirus/spam/spyware, database, and collaboration hardware and software products. • Familiarity with Cisco wireless access point technology, Firewalls, switches, routers, controllers, and a good understanding of networking.
• Computer software development techniques, including use of relational databases and application generation tools.
• Spam filtering and web filtering technology.
• Modern and complex principles and practices of computer systems management, analysis, design, programming, and maintenance.
• Design, operations, properties, and capabilities of networks and network cabling. • Various software packages including word processing, spreadsheet, data processing, graphics and desktop publishing applications and programs. • Principles of telecommunications including basic telephone wiring and telephone configurations, database, data communication, and operating systems. • Operation and care of computer equipment.
• Procedures for repairing microcomputers, computer networks, peripheral devices, and telecommunications equipment.
• Data processing management and general administration practices and techniques. • Operating characteristics, capabilities, capacities, and limitations of computer related peripheral equipment.
• Modern office practices, methods, and equipment.
• Principles and procedures of record keeping and reporting. • Research techniques, methods, and procedures.
• Occupational hazards and standard safety practices necessary in the area of computer operations.
• Techniques for dealing effectively with the public, vendors, contractors and City staff, in person and over the telephone.
• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
Skill in:
• Implementing comprehensive computer and telecommunications operations-related projects and training programs.
• Performing telecommunications and computer information system operation, installation, repair, and maintenance work involving the use of independent judgment and personal initiative.
• Performing backup and using disaster recovery systems. • Computer technology awareness and evaluations.
• Wireless network management including mobile devices.
Information Systems Analyst
4 • Operating, installing, maintaining, configuring, and troubleshooting a variety of technical computer equipment and peripherals.
• Performing customer service help desk support.
• Small project design and development.
• Experience with Microsoft 365 administration, Outlook, and Active Sync technology. • Working in a team environment or independently as needed. • Supporting network functions such as e-mail, file and print services, routers, firewalls, fax and modem services, host access, client/server software and Internet. • Troubleshooting complex computer, network, e-mail, security, database, web software, hardware and communications problems.
• Developing and troubleshooting software applications, scripts, and replication of security information.
• Dealing with concurrent customer support situations.
• Using time management skills.
• Handling pressure from operational problems.
• Understanding City-wide requirements.
• Training individuals or groups in using computer system hardware and software in an easyto-understand manner. • Monitoring and supporting networks.
• Responding to requests and inquiries from end-users.
• Exercising good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Using English effectively to communicate in person, over the telephone and in writing. • Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, information technology, business administration, or a related field, and four (4) years of recent related responsible computer systems, systems analysis, network management, or related experience.
License:
Must possess and maintain a valid California Class C Driver License and have a satisfactory driving record. Microsoft Certified Software Engineer or Certified NetWare Engineer is highly desirable.
Information Systems Analyst
5 PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification, although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.
Positions in this classification occasionally lift and carry computers and other equipment, reports, and records that typically weigh less than 40 pounds.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS
May be required to work on evenings, weekends, and holidays.
CITY OF MALIBU
PUBLIC SAFETY DIRECTOR
Class Description
July 2022
FLSA: Exempt
DEFINITION
Under general direction, plans, organizes and directs the public safety services for the City, including coordination and management of the City’s emergency management program; planning and coordination for the City’s response to natural disasters and national security emergencies; administers public safety contract services; manages the City’s emergency notification system; serves as liaison to public safety agencies, other governmental and social service agencies; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the City Manager. Exercises general and direct supervision over professional, technical, and clerical staff.
CLASS CHARACTERISTICS
This Department Director classification is responsible for the management and development of a City-wide department. The Public Safety Director oversees, directs and participates in all activities of the City’s public safety and emergency response functions. The classification regularly interacts with the City Manager, City Council and departmental representatives in obtaining and coordinating projects and information. Successful performance of the work requires knowledge of public policy, municipal functions and activities, including the role of an elected City Council, and the ability to develop, oversee and implement projects and programs in a variety of areas. Responsibilities include coordinating the activities of the department with those of other departments and agencies and managing and overseeing the complex and varied functions of the department. The incumbent is responsible for accomplishing departmental planning and operational goals and objectives and for furthering City goals and objectives within general policy guidelines, including ensuring the delivery of efficient and effective public safety services within the community and serving as the public safety liaison to other agencies and the public.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
• Directs the development and implementation of public safety-related goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
• Directs the City’s emergency management functions including: analyzing critical issues; identifying potential hazard to health and safety; training and advising other staff in roles Public Safety Director
related to emergency operations; and ensuring the City’s disaster preparedness plan is maintained in accordance with State law.
• Administers contract services pertaining to public safety, including law enforcement and fire safety services, ensures that services provided are in accordance with contract requirements, and related laws, ordinances, and regulations. • Oversees the City’s emergency alert/notification system, including the posting of notifications on the City’s social media outlets, website, and other communication platforms.
• Develops innovative solutions to keep the City’s emergency functions at the forefront of public safety.
• Prepares and administers the public safety budgets, including monitoring the Los Angeles County Sheriff Department’s budget expenditures.
• Ensures that the City’s Emergency Operations Center (EOC) is in a constant state of readiness and that all EOC systems are operational and up to date. Maintains ability to activate EOC at all levels of incidents and planned events. • Serves as the liaison to the City’s Volunteers on Patrol (VOP) program. • Oversees and directs the City’s Community Emergency Response Team (CERT) program, including the scheduling of classes, overseeing training, and directing team members.
• Responds to inquiries and complaints regarding public safety services or activities; represents the City and provides crisis intervention as required to resolve problems which impact public safety.
• Provides staff support to the Public Safety Commission, other committees, and task forces, as necessary.
• Coordinates with the City’s Media Information Office for proper dissemination of public safety information.
• As the City’s Emergency Services Coordinator, directs City-wide emergency preparedness and action planning; directs the development and revision of emergency procedures.
• Prepares, maintains, and updates program documents, reports, records, and files • Confers with a variety of agencies, vendors, subject matter experts, and the general public in acquiring information and coordinating disaster preparedness, emergency operations and public safety programs; provides information regarding assigned programs. • Plans, provides for and/or personally conducts Emergency Management skills trainings, CPR and First Aid trainings for City staff, volunteers, and the public. • Plans and administers a workplace safety program for City staff and facilities, including creating informational hand-outs and pamphlets.
• Performs a variety of public relations and outreach work related to assigned activities, including staffing and supervising Emergency Preparedness booths at public events. • Represents the City in relations with the community, other public agencies, and professional organizations; leads or participates in discussions regarding municipal safety programs; reviews emergency preparedness for planned events and emergency situations. • Administers and submits all City-related disaster claims for relief and reimbursement to applicable agencies.
• Provides liaison to contract service representatives, other agencies and organizations, and the public; advises, and otherwise provides responsible staff assistance to the City Manager, the City Council, Commissions, City management personnel and staff, and others regarding issues related to public safety programs and issues. • Maintains the City’s emergency supplies.
Public Safety Director
• Communicates with local radio stations, including KBUU. • Performs other duties as assigned.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job or which must be learned within a short period of time to successfully perform the assigned duties.
Knowledge of:
• Modern principles of emergency management and response procedures. • Principles of disaster planning.
• Operational characteristics of communication systems. • Modern and complex principles and practices of program development, research methods of assigned programs and administration.
• Practices of researching program issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective reports. • Modern office methods, practices, procedures, and equipment, including computer hardware and software.
• Principles and practices of budget preparation and administration. • Applicable Federal, State, and local laws, codes, and regulations, including SEMS, incident command and State and County emergency preparedness requirements. • General principles of risk management related to the functions of the assigned area. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and with the public.
• Techniques for dealing effectively with the public, vendors, contractors, and City staff, in person and over the telephone.
• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
• Principles and practices of budget preparation and administration. • Principles and practices of employee supervision, including work planning, assignment, review and evaluation and the training of staff in work procedures.
Skill in:
• Administering complex programs in an independent and cooperative manner. • Developing, overseeing and implementing projects and programs. • Providing administrative and professional leadership and direction for the City of Malibu Public Safety and Emergency Management Programs.
• Providing leadership and guidance during emergency situations. • Conducting complex research projects, evaluating alternatives, making sound recommendations, and preparing effective and complex written reports. • Interpreting, applying, and explaining complex laws, codes, regulations, and ordinances. • Evaluating and developing improvements in operations, procedures, policies, or methods. • Identifying and responding to issues and concerns of City management, the City Council and a variety of professional groups, commissions, and committees. • Effectively representing the department and the City in meetings with governmental agencies, community groups and various businesses, professional, and regulatory organizations and in meetings with individuals.
Public Safety Director
• Planning, organizing, scheduling, assigning, reviewing, and evaluating the work of staff. • Training staff in work procedures.
• Making effective public presentations.
• Providing exceptional customer service to coworkers, internal customers, and the public. • Operating modern office equipment including computer equipment and software programs.
• Using English effectively to communicate in person, over the telephone and in writing. • Establishing and maintaining effective working relationships with employees and those contacted in the course of the work.
• Recommending and implementing goals, objectives, and practices for providing effective and efficient services.
• Providing administrative and professional leadership and direction for the Public Safety Department.
• Planning, organizing, and carrying out assignments with minimal administrative direction.
• Conducting complex research projects, evaluating alternatives, making sound recommendations and preparing effective technical staff reports.
Ability to:
• Develop and implement comprehensive plans to satisfy public safety needs. • Interpret and explain laws, regulations, and City policy and procedures. • Think clearly and act effectively in emergency situations. • Develop and standardize procedures and methods to improve the efficiency and effectiveness of the City’s public safety priorities.
• Establish and facilitate cooperative working relationships with employees and community groups to work effectively and collaboratively. • Identify and inform superiors of sensitive issues/situations. • Meet the public in situations requiring diplomacy and tact.
Education and Experience:
Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in public administration or closely related field, and six (6) years of responsible professional experience in managing and administering emergency-related or public safety programs in a municipal setting, including at least three years in a responsible middle management capacity.
License:
Must possess and maintain a valid California Class C Driver License and have a satisfactory driving record. Must possess all FEMA required training certificates for the Emergency Management Program Grant (IS 100, 200, 700, 800, 120.c, 230.e, 235.c, 240.b, 241.b, 242.b, and 244.b) as well as a certificate of completion of Standardized Emergency Management System training from the State of California. Credentialed as an EOC Director at a Type III level or higher is highly desirable.
Public Safety Director
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle, to visit various meeting sites; strength, stamina, and mobility to perform medium to heavy physical work, operate varied hand and power tools and construction equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. The job involves field inspection work requiring frequent walking at inspection site areas to monitor performance and to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work sites; lift, move, and carry materials and equipment weighing up to 75 pounds and heavier weights with the use of proper equipment; and push and pull drawers open and closed to retrieve and file information.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels and controlled temperature conditions, although there may be occasional exposure to inclement weather conditions, noise, dust, and potentially hazardous materials. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS
May be required to work on evenings, weekends, and holidays. Participates in an after-hours emergency response program for on-call assignments.
CITY OF MALIBU
SENIOR CIVIL ENGINEER
Building Safety Division
Class Description
July 2022
FLSA: Non-exempt
DEFINITION
Under general direction, performs the most complex and difficult professional field and office civil engineering work related to the Building Safety Division; consults with general public, developers, contractors and representatives of other agencies regarding residential and nonresidential plan reviews; including building and grading; development for compliance with all State and local codes; provides professional assistance to the Environmental Sustainability Director/Building Official, the City Council and others in areas of expertise; facilitates the issuance of all construction permits; performs a variety of studies and prepares and presents staff reports; acts as the City Building Official in his/her absence; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction by the Environmental Sustainability Director and/or another manager or supervisor. May provide lead supervision and technical direction to lower-level professional or technical staff.
CLASS CHARACTERISTICS
This is the highest-level class in the professional engineering series with managerial responsibility for land development and permitting. Performs the most complex professional and technical work in the review of plans, drawings, specifications, calculations, inspections and permits for construction projects. Successful performance of the work requires an extensive building safety, construction, inspections, and plan review background, as well as skill in coordinating departmental work with that of other City departments. This class is distinguished from the Environmental Sustainability Director in that the latter has overall responsibility for all department functions, including administration and professional staff, and for developing, implementing and interpreting public policy.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
• Examines private complex residential and non-residential construction plans, drawings, specifications, designs, and legal descriptions for a variety of private development projects to ensure compliance with applicable state and local codes. • May be designated by the Environmental Sustainability Director/City Building Official as the person responsible for professional work with the ability and requirements to sign such work; may be required to act for, approve and/or sign as the Acting Deputy City Official in his/her absence.
Senior Civil Engineer
Building Safety Division
• Conducts field inspections of complicated or highly technical situations. • Ensures consistent and appropriate interpretation of the State and local codes and City ordinances.
• Meets with architects, engineers, contractors, and property owners regarding preconstruction requirements. • Coordinates the development and enhancement of automated plan review, permit tracking and inspection tracking systems.
• Coordinates work activities within the department, as well as with other divisions, departments, jurisdictions and private entities, prepares reports and presentations for public and private bodies, represents the City before State and Federal regulatory agencies.
• Confers with and provides information to property owners, contractors, developers, engineers, architects and the public regarding conformance to standards, plans, specifications and codes; explains codes, requirements and procedures and evaluates alternatives.
• Interprets and administers applicable State and local codes relating to project requirements, prepares project related correspondence, and responds personally or in writing to questions related to projects and City policy. • Researches, prepares and recommends methods of improvements, including workflow and permitting procedure.
• Confers with department management and administration regarding building safety plan review contract consultants to ensure proper plan review, use of staffing, and functional workload.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; identifies opportunities for improvement and reviews with the director.
• Provides consultation to a variety of field and office personnel. • Provides customer service for all permits and plan reviews on the phone, at the public counter and at the job site.
• Prepares and directs the preparation of a variety of written correspondence, reports, procedures, ordinances and other materials.
• Maintains and directs the maintenance of working and departmental automated and manual files.
• Monitors changes in laws, regulations and technology that may affect departmental operations; implements policy and procedural changes after approval. • Participates on a variety of interdisciplinary committees and commissions and represents the city on engineering issues to a variety of community and stakeholder groups. • Communicates orally, in writing or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups and representatives of various organizations.
• Coordinates with Geology, Coastal Engineering, Environmental Health, County Fire and Health Departments for their final releases.
• Performs other duties as assigned.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job or which must be learned within a short period of time to successfully perform the assigned duties.
Knowledge of:
• Principles, practices and procedures related to California’s building code and permit compliance.
• Operational characteristics, services and activities of a municipal building code enforcement program.
Senior Civil Engineer
Building Safety Division
• California building, plumbing, mechanical, and electrical codes. • Modern and complex principles and practices of construction plan checking. • Methods and techniques of building inspection.
• Automated permit tracking and workflow systems.
• Principles of supervision and training.
• Pertinent federal, state, and local laws, codes, and regulations. • Modern principles and practices, technical and legal issues, and research methods of construction projects, building code and permit compliance, and environmental management.
• General concepts of architecture, landscaping, grading, drainage, and engineering as they relate to the process of building inspection.
• Recent developments, current literature and information related to assigned functional areas.
• Construction, electrical, plumbing, mechanical, framing, and associated trades. • Modern office methods, practices, procedures, and equipment, including computer hardware and software, including Microsoft Office, Project, City permitting software, and basic GIS concepts and applications.
• Principles and practices of employee supervision, including workload/flow planning, assignment, review and evaluation and the training of staff in work procedures. • Techniques for dealing effectively with the public, vendors, contractors and City staff, in person and over the telephone.
• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
Skill in:
• Administering complex, technical and building code compliance programs in a cooperative manner.
• Interpreting, applying, and explaining complex laws, codes, regulations and ordinances. • Planning, organizing, scheduling, assigning, reviewing and evaluating the work of staff, including training staff in work procedures.
• Evaluating and developing improvements in operations, procedures, policies, or methods.
• Researching, analyzing, and evaluating new service delivery methods, procedures, and techniques.
• Identifying and responding to issues and concerns.
• Making effective public presentations.
• Effectively representing the department and the City in meetings with governmental agencies, community groups and various business, professional, and regulatory organizations and in meetings with individuals.
• Interpreting building safety programs for the general public. • Preparing clear and concise reports, correspondence, policies, procedures and other written materials.
• Reading plans, drawings, and specifications and making effective site visits. • Effectively communicating in person, over the telephone and in writing. • Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Recommending and implementing goals, objectives, and practices for providing effective and efficient services.
• Providing leadership for the Building Safety Division, exemplify teamwork. • Planning, organizing, and carrying out assignments with minimal direction.
Senior Civil Engineer
Building Safety Division
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Providing excellent customer service to both in-house staff and the public.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Graduation from an accredited four-year college or university with major coursework in building trades, construction management, architecture, civil engineering, community development, or public administration or a related field; a minimum of five (5) years of responsible professional experience in building trade and field inspection; and a minimum of three (3) years of supervisory experience in a municipal setting. Possession of an advanced degree is highly desirable.
License:
• Must possess and maintain a valid California Class C Driver License and have a satisfactory driving record.
• Must possess registration in the State of California as a Civil Engineer or Structural Engineer.
• Must also possess certification as a Building Inspector and one other related trade through the International Conference of Building Officials (ICBO) or International Code Council (ICC) and/or certification as a Combination Inspector by ICBO or ICC. • Possession of, or ability to obtain, certification as a Building Official within one year of employment.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to inspect City development sites, to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. This is primarily a sedentary office classification although the job involves field inspection work requiring frequent walking at inspection site areas to monitor performance and to identify problems or hazards; standing in work areas and walking between work areas may be required.
Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Positions in this classification occasionally lift and carry objects that typically weigh less than 40 pounds.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions but may occasionally be exposed to loud noise levels, cold and/or hot temperatures, vibration, confining workspace, chemicals, mechanical and/or electrical hazards. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS
May be required to work on evenings, weekends, and holidays.
MANAGE
CITY OF MALIBU
PRINCIPAL PERMIT SERVICES TECHNICIAN
Class Description
July 2022
FLSA: Non-Exempt
DEFINITION
Under general direction, plans, organizes, and coordinates the work of staff performing difficult and complex professional and technical work related to all programs and activities of Permit Services; plans, administers and personally participates in systems, procedures, practices and customer service standards related to the processing of development permit applications; provides professional assistance to the Environmental Sustainability Director, Senior Building Safety Civil Engineer, Supervising Building Inspector, and others in areas of expertise; reviews and performs a variety of studies and prepares staff reports; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction by the Environmental Sustainability Director or other department management, as well as the Senior Building Safety Civil Engineer, and Supervising Building Inspector. No direct supervision of staff is exercised.
CLASS CHARACTERISTICS
This is the advanced journey-level class in this technical series in the Environmental Sustainability Department. The incumbent organizes day-to-day permit services activities and is responsible for providing professional-level support to the Environmental Sustainability Director in a variety of areas. Successful performance of the work requires an extensive professional background and a strong use of independent judgement, as well as skill in coordinating departmental work with that of other City departments and public agencies. This class is distinguished from the Environmental Sustainability Director and other management in that the latter has overall responsibility for all development functions and for developing, implementing and interpreting public policy.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
• Assumes responsibility for all services and activities of Permit Services with major emphasis on proper and timely processing of permits for construction and associated fees, as well as coordinating all building safety development database needs; ensures compliance with established procedures, uniform codes, state laws and local ordinances. • Participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.
Principal Permit Services Technician
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and coordinates workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and reviews with the Director.
• Selects, trains, and motivates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies.
• Provides input to the work plan for the Permit Services and the Environmental and Sustainability Department; meets with staff to identify and resolve problems; coordinates work activities, projects and programs; monitors workflow; and reviews work products, methods and procedures, and provides advice to director or other management. • Participates in the development and administration of the division budget. • Implements policies and regulations relating to construction permit processing. • Serves as a liaison for Permit Services and the Environmental Sustainability Department with other City departments, divisions, and outside agencies; attends meetings, as necessary; provides staff support to commissions, committees and task forces, as necessary; negotiates and resolves significant and controversial issues. • Provides highly complex staff assistance to the Environmental Sustainability Director; prepares and presents staff reports and other necessary correspondence. • Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to programs, policies, and procedures, as appropriate. • Develops staff reports related to permit processing activities and services; presents reports to the City Council and various commissions, committees and boards; performs a variety of public relations and outreach work related to assigned activities. • Participates on a variety of boards, commissions, committees, and task forces; attends and participates in professional groups and committees; stays abreast of new trends and innovations in the field of Permit Services.
• Responds to problems and complaints from citizens in a professional manner; identifies and reports findings and takes necessary corrective action. • Develops computer systems to track the progress of development permits, monitors the progress, and ensures all staff are completing work efficiently within prescribed deadlines.
• Meets with the public or other City staff to review the status of permit activity. • Maintains development database for the Department, monitors accuracy of information added, makes design changes as needed.
• Responds to inquiries regarding the Municipal Code and its applicability to various situations, the development processes in general, the existence and scope of permits and plans in effect on specific properties.
• Performs other duties as assigned.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job or which must be learned within a short period of time to successfully perform the assigned duties.
Knowledge of:
• Principles, practices and procedures related to processing planning and building permits. • The California State Building Codes (T-24) sufficient to answer questions and provide information to the public.
• Business arithmetic and basic statistical techniques. • Various construction types and building inspection procedures and requirements. • Geographic, socio-economic, political and other elements related to assigned functional areas.
Principal Permit Services Technician
• Operational characteristics, services and activities of assigned programs. • Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
• Modern and complex principles and practices of program development and program administration.
• Modern principles and practices, technical and legal issues, and research methods of building code and permit processing and compliance.
• Recent developments, current literature and sources of information related to assigned functional areas.
• Practices of researching related legal and technical issues, evaluating alternatives, making sound recommendations and preparing and presenting effective staff reports. • Modern office methods, practices, procedures and equipment, including computer hardware and software.
• Principles of contract administration and general principles of risk management related to the functions of the assigned area.
• Principles and practices of budget preparation and administration. • Applicable Federal, State, and local laws, codes and regulations. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational and regulatory organizations and with property owners, developers, contractors and the public. • Techniques for dealing effectively with the public, vendors, contractors and City staff, in person and over the telephone.
• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
Skill in:
• Coordinating complex, technical and sensitive permit processing and compliance programs in an independent and cooperative manner.
• Recommending and implementing goals, objectives, and practices for providing effective and efficient services.
• Providing professional leadership and exemplifying teamwork for Permit Services. • Planning, organizing, and carrying out assignments with minimal administrative direction. • Conducting complex research projects, evaluating alternatives, making sound recommendations and preparing effective technical staff reports. • Analyzing, interpreting, summarizing and presenting technical information and data in an effective manner.
• Interpreting, applying and explaining complex laws, codes, regulations and ordinances. • Planning, organizing, and scheduling, the counter workload for an efficient and concise workflow.
• Training staff in work procedures.
• Evaluating and developing improvements in operations, procedures, policies, or methods. • Researching, analyzing, and evaluating new service delivery methods, procedures and techniques.
• Identifying and responding to issues and concerns.
• Making effective public presentations.
• Effectively representing the department and the City in meetings with governmental agencies, community groups and various business, professional, and regulatory organizations and in meetings with individuals.
Principal Permit Services Technician
• Interpreting permitting programs to the general public. • Preparing clear and concise reports, correspondence, policies, procedures and other written materials.
• Reading plans and specifications.
• Using English effectively to communicate in person, over the telephone and in writing. • Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
Education and Experience:
Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Possession of Associates degree from a business or community college with major coursework in planning, construction technology, environmental science, business or public administration, or a related field; and five (5) years of responsible professional experience in construction or development permit processing programs. A bachelor’s degree is highly desirable.
License:
• Must possess and maintain a valid California Class C Driver License and have a satisfactory driving record.
• Must also possess a valid Permit Technician License from ICC or CALBO. • Trade certificates (plumbing, electrical, mechanical, combination inspection) are highly desirable.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. This is primarily a sedentary office classification; standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, climb, push and pull drawers open and closed to retrieve and file information. Positions in this classification occasionally lift, move, and carry objects that typically weigh up to 40 pounds.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions but may occasionally be exposed to loud noise levels, cold and/or hot temperatures, vibration, confining workspace, chemicals, mechanical and/or electrical hazards. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS
May be required to work on evenings, weekends and holidays.
CITY OF MALIBU
DEVELOPMENT SERVICES MANAGER
MANA Class Description
July 2022
FLSA: Exempt
DEFINITION
Under general direction of the Planning Director, manages and coordinates the Planning Department’s development services with an emphasis on timely, efficient, effective and highquality service delivery for all department functions including customer service, public engagement, processing of applications and issuance of permits, acts as a liaison between customers and other City departments and outside agencies; supervises technical and administrative support staff; oversees department operations including budget development, records management, contract administration; provides professional assistance to the Planning Director, the City Council, and others in areas of expertise including managing programs; oversees, reviews and performs a variety of studies and prepares and presents staff reports; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction by the Planning Director. Exercises general and direct supervision over professional, technical, and administrative staff.
CLASS CHARACTERISTICS
This is a single-position mid-management classification in the Planning Department. The incumbent organizes and oversees day-to-day departmental services activities and is responsible for providing professional-level support to the Planning Director in a variety of areas. Successful performance of the work requires an extensive professional background as well as skill in coordinating departmental work with that of other City departments and public agencies.
Responsibilities include performing and directing many of the department’s day-to-day administrative functions. This class is distinguished from the Planning Director in that the latter has overall responsibility for all planning functions and for developing, implementing, and interpreting public policy.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
• Assumes management responsibility for all department services, and operational activities with major emphasis on timely, efficient, effective and high-quality service delivery on processing of planning permits.
• Develops performance measures, standards and or expectations for high-quality service delivery, and monitoring and reporting mechanisms to evaluate staff, and department performance.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support Development Services Manager
systems, and internal reporting relationships; identifies opportunities for improvement and reviews with the Director.
• Investigates and resolves complaints; meets with members of the public to review the status of permit activity.
• Coordinates with information technology (IT) personnel to develop and implement technology-based applications for monitoring and evaluating the department’s workload and efficiency; evaluates and implements new electronic and web-based systems and procedures to improve efficiency and enhance customer service. • Performs a variety of public engagement activities including meeting with community organizations, in-house committees and focus groups, and individual members of the public.
• Manages the department’s legal noticing and public outreach operations including website, brochures, handouts, forms, statistical performance reports, online databases, and other means to educate members of the public of the department’s performance and procedures.
• Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs.
• Participates in the selection of professional, paraprofessional, technical, and clerical personnel; works with employees to correct deficiencies; coordinates with Human Resources Department regarding implementing discipline and termination procedures. • Develops requests for proposals, scope of work statements, and technical specifications; analyzes proposals and recommends selection; manages work performed by consultants for the department; performs contract administration.
• Reviews, interprets, and analyzes new and proposed legislation; determines effect of legislation on operations and programs of the organization served; advises superiors of findings; takes appropriate action in order to ensure compliance with existing rules and regulations; proposes legislation if appropriate.
• Plans, directs, coordinates, and reviews the work plan for the Planning Department; meets with staff to identify and resolve problems; assigns work activities, projects, and programs; monitors workflow; reviews and evaluates work products, methods, and procedures.
• Manages departmental operating budget, monitors expenditures and revenue collection, and participates in forecasting of additional funds needed for operation, track and forecast revenue and expense trends.
• Serves as a liaison for the department with other City departments, divisions, and outside agencies; attends meetings, as necessary; provides staff support to commissions, committees, and task forces, as necessary; negotiates and resolves significant and controversial issues.
• Provides highly complex staff assistance to the Planning Director; prepares and presents staff reports and other necessary correspondence.
• Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to programs, policies, and procedures, as appropriate. • Develops and reviews staff reports related to permit processing activities and services; presents reports to the City Council and various commissions, committees, and boards. • Supervises the retention of department-related records pursuant to the City’s Records Retention policy State mandated requirements.
• Oversees the department’s efforts in responding to public records requests and provides guidance regarding public records, the Public Records Act, the Freedom of Information Act and the Brown Act.
Development Services Manager
• Responds to inquiries regarding the Municipal Code and the Local Coastal Program and its applicability to various situations, the building and planning processes in general, the existence and scope of permits and plans in effect on specific properties. • Performs other duties as assigned.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job or which must be learned within a short period of time to successfully perform the assigned duties.
Knowledge of:
• Principles, practices, and procedures related to processing planning and building permits. • Principles and practices of records management.
• Operational characteristics, services, and activities of assigned programs. • Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.
• Modern and complex principles and practices of program development and administration.
• Modern principles and practices, technical and legal issues, and research methods of building code and permit processing and compliance.
• Recent developments, current literature and sources of information related to assigned functional areas.
• Methods and techniques of research, analysis and report presentation. • Practices of researching related legal and technical issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports. • Modern office methods, practices, procedures, and equipment, including computer hardware and software systems and their application to permit processing. • Principles of contract administration and general principles of risk management related to the functions of the assigned area.
• Principles and practices of budget preparation and administration. • Principles and practices of supervision and management, including work planning, assignment, review, employee performance evaluation and the training of staff in work procedures.
• Applicable Federal, State, and local laws, codes, and regulations. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations and with property owners, developers, contractors, and the public. • Techniques for dealing effectively with the public, vendors, contractors, and City staff, in person and over the telephone.
• Techniques for providing a high-level of customer service to the public and City staff.
Skill in:
• Administering complex, technical, and sensitive permit processing and compliance programs in an independent and cooperative manner.
• Recommending and implementing goals, objectives, and practices for providing effective and efficient services.
• Providing administrative and professional leadership. • Planning, organizing, and carrying out assignments with minimal administrative direction.
Development Services Manager
• Conducting complex research projects, evaluating alternatives, making sound recommendations, and preparing effective technical staff reports. • Analyzing, interpreting, summarizing, and presenting administrative and technical information and data in an effective manner.
• Establishing sound independent judgment within established guidelines. • Interpreting, applying, and explaining complex laws, codes, regulations, and ordinances. • Planning, organizing, scheduling, assigning, reviewing, and evaluating the work of staff. • Training staff in work procedures.
• Preparing employee performance reviews.
• Coaching employees to improve job performance and correct deficiencies. • Evaluating and developing improvements in operations, procedures, policies, or methods. • Researching, analyzing, and evaluating new service delivery methods, procedures, and techniques.
• Identifying and responding to City Council issues and concerns. • Making effective public presentations.
• Effectively representing the department and the City in meetings with governmental agencies, community groups and various business, professional, and regulatory organizations and in meetings with individuals.
• Interpreting permitting programs to the general public. • Preparing clear and concise reports, correspondence, policies, procedures, and other written materials.
• Using English effectively to communicate in person, over the telephone and in writing. • Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
Education and Experience:
Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in planning, environmental science, business or public administration, or a related field and five (5) years of responsible professional experience in community development or planning, including supervision.
License:
Must possess and maintain a valid California Class C Driver License and have a satisfactory driving record. Must also possess a PC 832 and code enforcement certification.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to inspect various City sites, to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. This is primarily a sedentary office classification although the job involves field inspection work requiring frequent walking at inspection site areas to monitor performance and to identify problems or hazards; standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard or Development Services Manager
calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, climb, push, and pull drawers open and closed to retrieve and file information. Positions in this classification occasionally lift, move, and carry objects that typically weigh up to 40 pounds.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions but may occasionally be exposed to loud noise levels, cold and/or hot temperatures, vibration, confining workspace, chemicals, mechanical and/or electrical hazards. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS
May be required to work on evenings, weekends, and holidays.