Menlo Park City Council
August 23, 2022

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org City Council

REGULAR MEETING AGENDA
Date: 8/23/2022
Time: 6:00 p.m.

Location: Zoom.us/join – ID# 831 3316 9409
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City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org City Council Regular Meeting Agenda
August 23, 2022

Regular Session (Zoom.us/join – ID# 831 3316 9409)
A. Call To Order
B. Roll Call
C. Agenda Review
D. Public Comment
Under “Public Comment,” the public may address the City Council on any subject not listed on the agenda. Each speaker may address the City Council once under public comment for a limit of three minutes. Please clearly state your name and address or political jurisdiction in which you live. The City Council cannot act on items not listed on the agenda and, therefore, the City Council cannot respond to non-agenda issues brought up under public comment other than to provide general information.

E. Presentations and Proclamations
E1. Certificate of Recognition: Menlo Park Sister Cities Young Artists and Authors Showcase winner F. Study Session
F1. Review and provide direction on the updated community amenities proposal for the Willow Village master plan project (Staff Report #22-166-CC)
F2. Aquatics program analysis and preliminary considerations for an aquatics operator request for proposals (Staff Report #22-163-CC) (Presentation) G. Consent Calendar
G1. Accept the City Council meeting minutes for August 4 and 9, 2022 (Attachment) G2. Adopt a resolution to continue conducting the City’s Council and advisory body meetings remotely due to health and safety concerns for the public and to authorize the use of hybrid meetings (Staff Report #22-158-CC)
G3. Waive the second reading and adopt ordinances 1) amending Title 8, Peace, Safety and Morals, of the Municipal Code to create a comprehensive permitting system for public assemblies and use of City parks and facilities and 2) adding Chapter 8.70 creating a process for obtaining film permits (Staff Report #22-157-CC)
G4. Adopt a resolution modifying the City Council’s regular meeting schedule to replace October 25, 2022 with October 18, 2022 (Staff Report #22-159-CC)
H. Public Hearing
H1. Adopt a resolution amending the City’s comprehensive master fee schedule for the city manager’s office, community development, library and community services, public works departments, Menlo Park Municipal Water, and amend the User Fee Cost Recovery Policy (Staff Report #22-167-CC) (Presentation)
City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org City Council Regular Meeting Agenda
August 23, 2022

H2. Adopt a resolution to abandon the public service easements within the properties at 141 Jefferson Drive, 180 Constitution Drive and 186 Constitution Drive (Menlo Uptown) (Staff Report #22-165-CC) (Presentation)
I.

I1.

Regular Business
Direction regarding filling of City Council vacancies (Staff Report #22-160-CC) (Presentation) J. Informational Items
J1. City Council agenda topics: September 2022 (Staff Report #22-164-CC) J2. Update on the Middle Avenue complete streets project (Staff Report #22-161-CC) J3. Updates about city-hosted community events and observances (Staff Report #22-162-CC) K. City Manager's Report
L. City Councilmember Reports
M. Adjournment
At every regular meeting of the City Council, in addition to the public comment period where the public shall have the right to address the City Council on any matters of public interest not listed on the agenda, members of the public have the right to directly address the Council on any item listed on the agenda at a time designated by the chair, either before or during the City Council’s consideration of the item.

At every special meeting of the City Council, members of the public have the right to directly address the City Council on any item listed on the agenda at a time designated by the chair, either before or during consideration of the item.

For appeal hearings, appellant and applicant shall each have 10 minutes for presentations.

If you challenge any of the items listed on this agenda in court, you may be limited to raising only those issues you or someone else raised at the public hearing described in this notice, or in written correspondence delivered to the City of Menlo Park at, or prior to, the public hearing.

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Agendas are posted in accordance with Government Code Section 54954.2(a) or Section 54956. Members of the public can view electronic agendas and staff reports by accessing the City website at menlopark.org/agenda and can receive email notification of agenda and staff report postings by subscribing to the “Notify Me” service at menlopark.org/notifyme.

Agendas and staff reports may also be obtained by contacting City Clerk at 650-330-6620. (Posted: 08/18/2022) Community Development

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org

STAFF REPORT
City Council
Meeting Date: 8/23/2022
Staff Report Number: 22-166-CC
Study Session: Review and provide direction on the updated community amenities proposal for the Willow
Village master plan project
Recommendation
Staff recommends that the City Council review the applicant’s updated community amenities proposal (Attachment A) and the applicant’s summary letter (Attachment B), which sets forth the proposed community amenities to be provided in exchange for bonus level development for the proposed Willow Village master plan. The City Council should ask clarifying questions, evaluate the applicant’s revisions to the previous community amenities proposal and requirements, and consider the following:

1. Whether the proposed updated amenities satisfy the criteria and need for community amenities pursuant to Menlo Park Municipal Code (MPMC) 16.43.060 and 16.45.070, General Plan Policy LU-4.4 (Community Amenities) and Program LU-4.C (Community Amenity Requirements), and other City policies and priorities;

2. Whether the applicant and/or City have adequately valued the proposed community amenities pursuant to MPMC 16.43.060 and 16.45.070; and

3. Whether the proposed amenities are consistent with City Council Resolution No. 6360 (adopted community amenities list) included in Attachment C or whether the amenities are appropriate through inclusion in the development agreement (DA) for the proposed project.

No action is needed by the City Council as part of this item. City Council guidance on the proposed amenities will ensure that the community amenities package is appropriate for future consideration by the City Council as part of the remaining steps in the land use entitlement review process.

Policy Issues
The City Council’s review and feedback on the appropriateness of the applicant’s updated proposed community amenities will inform staff and the applicant’s continued work on the proposed project, including but not limited to the DA negotiation, the conditional development permit (CDP), and the ongoing environmental review. The Planning Commission and the City Council will ultimately be required to consider the merits of the proposed project, including its consistency with the City’s General Plan and Zoning Ordinance, along with the municipal code, and other adopted policies and programs of the city such as the below market rate (BMR) housing program and the provision of community amenities in exchange for bonus level development, which this item is intended to inform. The proposed project is required to comply with the City’s BMR ordinance and guidelines which require a minimum of 260 inclusionary BMR units and 52 commercial linkage BMR units or an in-lieu fee; BMR units or funding provided in excess of the minimum requirements could be considered community amenities. The proposed project would also require the Planning Commission and City Council to determine the appropriateness of Circulation Element and Zoning Map amendments to modify the on-site circulation network. Pursuant to the California Environmental Quality Act (CEQA), the proposed project requires an environmental impact report (EIR), which was released for AGENDA ITEM F-1 Page F-1.1 Page F-1.8
Staff Report #: 22-166-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org public review and comment April 8, 2022. The City Council will be the final decision-making body on the certification of the EIR, General Plan amendment, rezoning, CDP, major subdivision (including the realignment of Hamilton Avenue), and DA. The Planning Commission will be the final decision making body on the architectural control permits for each of the approximately 21 individual buildings within the main project site.

Background
City Council community amenities study session
At its meeting May 24, 2022, the City Council conducted a study session on the applicant’s original community amenities proposal. The City Council received public comment and individual City Councilmembers provided input on the community amenities proposal. Many commenters identified general support for the proposed project and the community amenities proposal, with some comments identifying specific support for the publicly accessible open space, grocery store and pharmacy. Comments also identified expanded BMR housing (that would exceed the requirements of the BMR ordinance and guidelines) and teacher housing options as amenities for consideration. Some commenters also raised concerns about the distance of certain proposed amenities from the Belle Haven neighborhood and whether those amenities would benefit Belle Haven residents.

Through its discussion, the City Council received clarification on the valuation of the project compared to the required community amenities value, costs and funding of maintenance, repairs and security, future updated BMR guidelines applicable to this project, the DA and community amenities timeline, the teacher housing program, public access to the pedestrian overpass, benefits or housing for Veterans, Dumbarton Rail project impacts, and grocery store rent subsidy terms.

The City Council discussed the framework for defining an amenity, stating generally that the amenity should serve existing residents, and discussed the community amenities valuation evaluation prepared by the City’s consultant. The staff report from the May 24, 2022, meeting is included in Attachment D and the City Council minutes are included in Attachment E. As a study session, no formal action was taken.

Project site location
The project includes a 59-acre main project site, the realignment of Hamilton Avenue and the associated parcels on the north and south sides of Hamilton Avenue, and the tunnel access on the Meta (formerly Facebook) West Campus adjacent to Building 20 along Willow Road. Attachment F identifies the project site location. The main project site is zoned O-B (Office, Bonus) and R-MU-B (Residential Mixed-Use, Bonus), allowing for bonus level development on the main project site in exchange for community amenities. The Hamilton Avenue Parcels are zoned C-2-S (Neighborhood Commercial District, Special.) The main project site currently contains 20 buildings with approximately one million square feet of gross floor area. The proposed project includes the realignment of Hamilton Avenue west of Willow Road, and the environmental review for the proposed project studies potential redevelopment of the Chevron station on the parcel to the south of Hamilton Avenue (referred to as Hamilton Avenue Parcel South) and the potential expansion of retail uses on the parcels north of Hamilton Avenue (referred to as Hamilton Avenue Parcel North.) For a detailed summary of the project site location, see the May 24, 2022, City Council study session staff report (Attachment D.)
Community amenities overview
ConnectMenlo general plan update
The Office (O), Life Sciences (LS) and Residential Mixed-use (R-MU) zoning districts allow for bonus level Page F-1.2 Page F-1.8
Staff Report #: 22-166-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org development (i.e., increases in height, density and intensity) in exchange for community amenities in the area between Highway 101 and the San Francisco Bay. The community amenities were identified and prioritized through public outreach and input, but the ordinance allows the adopted community amenities list to be updated to reflect evolving community needs and priorities. Amenities not contained in the adopted list may be provided by a specific proposed project through a DA for that project. The required community amenity value is 50 percent of the increase in value of the bonus level development above the base level of the Zoning Ordinance determined through a bonus level development appraisal. More details on the appraisal process can be found in the City’s appraisal instructions (Attachment G.) The May 24, 2022 City Council study session staff report (Attachment D) included a more detailed overview of the appraisal process, community amenities proposal and review process, the adoption of the community amenities list (Resolution No. 6360), City Council study session and direction on potential updates to the community amenities regulations, and the adoption of the community amenities in-lieu fee (Ordinance No. 1077.)
Willow Village City Council subcommittee
The City Council’s subcommittee for the proposed Willow Village project consists of Mayor Nash and City Councilmember Taylor. Since the May 24 meeting, the City Council subcommittee has been working directly with the applicant to revise its community amenities proposal to respond to the feedback from the community and individual members of the City Council. The subcommittee will continue to work with staff on the DA and community amenities proposal throughout the duration of the entitlement review for the proposed project. The updated community amenities proposal was submitted by the applicant in response to the applicant’s ongoing discussion with the City Council subcommittee and staff.

Proposed project
The applicant, Signature Development Group (SDG) on behalf of Peninsula Innovation Partners, Inc., is proposing to redevelop the project site through the masterplan process, as provided for in the Zoning Ordinance. The masterplan process allows a project to aggregate development potential across the entire site (e.g., square footage, open space requirements, parking, etc.) The proposed project includes a main project site and off-site components along Hamilton Avenue. The summary below is intended to provide an overview of the proposed project.

Main project site
The proposed project would result in a total of approximately 1.8 million square feet of nonresidential uses (office and commercial/retail) at the main project site. In addition, the proposed project would include multifamily housing units, a hotel, and open space.

Page F-1.3 Page F-1.8
Staff Report #: 22-166-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org Table 1: Main project site project data
Proposed project (CDP standards) Zoning Ordinance bonus level standards (maximums)*
Residential dwelling units 1,730 units* 1,730 units
Residential square footage 1,695,975 s.f. 1,695,975 s.f.

Residential floor area ratio 225% 225%
Commercial retail
square footage 200,000 s.f. 396,578 s.f.

Commercial retail
floor area ratio 12.6% 25%
Office square footage 1,600,000 s.f.** 1,774,755 s.f.

Office floor area ratio 113% 125%
Hotel rooms 193 n/a
Open space*** 857,000 s.f. 666,099 s.f.

Publicly accessible open
space*** 360,000 s.f. 285,814 s.f.
* The total units would include a minimum of 15 percent of the residential units as BMR units to satisfy the City’s inclusionary requirements. The current BMR proposal also incorporates additional BMR units to comply with the commercial development requirement.
**up to 1.25 million square feet of office space, with the balance [e.g., space for accessory uses, including meeting and collaboration space totaling 350,000 square feet if the office square footage is maximized] in multiple buildings; the total square feet includes the 25% non-residential FAR permitted in the R-MU portion of the project site. ***Open space includes the portion required to be publicly accessible per the Zoning Ordinance.

The proposed site plan is included in Attachment H and a hyperlink to the project plans is included in Attachment I.

Hamilton Avenue parcels and Willow Road grade separated crossings The proposed project includes off-site improvements (e.g., the realignment of Hamilton Avenue and the Willow Road undercrossing and elevated park.) The realignment of Hamilton Avenue would result in the demolition and potential reconstruction of the existing Chevron station (Hamilton Avenue Parcel South) and the potential future expansion of approximately 6,700 square feet of retail uses at the existing Belle Haven neighborhood shopping center (Hamilton Avenue Parcel North.) The potential improvements on Hamilton Avenue Parcels North and South that could occur as a result of the realignment of Hamilton Avenue would be enabled through separate permitting processes.

Analysis
Bonus level development appraised value
Through the appraisal review process, the City determined that the project’s community amenities obligation is $133.3 million (Attachment J.)
Updated community amenities proposal
In response to continued discussions between the City Council subcommittee and the applicant team, the Page F-1.4 Page F-1.8
Staff Report #: 22-166-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org applicant submitted a revised community amenities proposal and a summary letter, included in Attachment A and Attachment B respectively. The analysis in this report focuses on the updated community amenities proposal. For an analysis of the original community amenities proposal, see the May 24 City Council staff report (Attachment D.) The revised proposal modifies or removes specific items from the previous community amenities proposal in response to the discussions between the applicant and the Subcommittee The revisions include the following:
• Removed value of the publicly accessible bike and pedestrian tunnel below Willow Road and the Dumbarton Corridor;
• Reduced elevated park amenity value by 50 percent;
• Removed value of mobile market from amenities proposal; and • Removed value of dog park from amenities proposal.

Table 2 identifies the original applicant valuation for each amenity, the City’s previous valuation, and the preliminary valuation of the revised amenities. Based on the previous study session feedback, City staff evaluated the amenities valuation using BAE’s valuations and not the applicant’s proposed valuations.

Table 2: Summary of updated community amenity proposal valuation Amenity
Original
applicant
valuation
Original
BAE (City’s)
valuation
Preliminary
new
valuation
Delta (City’s
original to
preliminary
new value
Amenity on
City
Council
adopted list
Possible
amenity
provided
through
DA
Grocery store
space $33,276,808 $30,450,935 $30,450,935 n/a X
Grocer space rent
subsidy $2,014,800 $1,972,630 $1,972,630 n/a X
Pharmacy $1,405,346 $992,340 $992,340 n/a X
Dining options $10,064,499 $10,316,257 $10,316,257 n/a X Community
entertainment
offerings
$11,768,423 $12,247,793 $12,247,793 n/a X
Bank or credit
union $1,504,156 $1,557,964 $1,557,964 n/a X
Elevated park
improvement costs $135,321,486 $133,668,672 $66,834,336 ($66,834,336) X Town square
Improvement Costs $17,623,908 $15,517,431 $15,517,431 n/a X Teacher housing
rent subsidies $1,906,772 $1,745,319 $1,745,319 n/a X
Page F-1.5 Page F-1.8
Staff Report #: 22-166-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org Excess public open
space $24,115,309 $18,078,137 $18,078,137 n/a X
Open space
operations &
maintenance costs
$7,133,693 $4,656,361 $4,656,361 n/a X
Funding for job
training programs $8,363,395 $8,304,907 $8,304,907 n/a X Community mobile
market funding $4,400,000 $4,299,571 $0 ($4,299,571) X
Dog park
improvements $1,197,682 $1,058,510 $0 ($1,058,510) X
Willow Road tunnel
bike and pedestrian
paths
$35,467,818 $22,250,919 $0 ($22,250,919) X
Total $295,564,095 $267,117,746 $172,674,410 ($94,443,336) Required
amenities value $133,300,000
For a detailed discussion of each amenity, please see the May 24 City Council staff report. The values should be considered in evaluating whether the final community amenity proposal meets the applicant’s minimum obligation based on the bonus level development appraisal. For items that have been removed from the amenities proposal, the applicant has indicated that the items may still be provided as part of the project or independently, at the applicant’s discretion. In addition to the removal and refinement to the valuations of the original amenities proposal, the applicant has included the following additional amenities into its proposal:

Page F-1.6 Page F-1.8
Staff Report #: 22-166-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org Table 3: Additional proposed community amenities
Amenity Amenity summary Preliminary valuation
Funding for Bayfront Area
shuttle
Fund shuttle service between project site, Belle Haven
neighborhood, Independence Drive area, and Haven
Avenue area through formation of a transportation
management association (TMA)
$9,700,000
Willow Road feasibility
study
Provide funding to support a study to evaluate the
potential future ownership of Willow Road by Menlo
Park
$100,000
Funding for additional
affordable housing
Provide direct payment to the City BMR housing fund
to provide financial support for continued housing
security for Menlo Park residents with a priority for
Belle Haven residents
$5,000,000
Funding for air quality and
noise monitoring in Belle
Haven
Contribute funding to purchase and install one highquality air monitoring system and one high quality noise monitoring system
$150,000
Total dollar amount $15,000,000
Total revised amenities
value (Tables 2 and 3) $187,674,410
The funding for the Willow Road feasibility study, additional affordable housing, and air quality and noise monitoring equipment would be one time payments to the City. For the proposed Belle Haven shuttle, the applicant would create a TMA to operate the shuttle for a period of 17 years. The preliminary value of this amenity in 2022 dollars would be $9,700,000; however, staff is reviewing the applicant’s shuttle proposal in more detail. Using the preliminary values for the revised amenities and the additional payments, the total value of the amenities proposal would exceed the required amenities valuation.

City Council review and input
This overview and agenda item provides an opportunity for the City Council Subcommittee to report on its work on the community amenities proposal for the proposed project and its opinion on the applicant’s updated community amenities proposal, and for the entire City Council to review the applicant’s updated proposal, receive public comment, ask clarifying questions of the applicant and staff, provide feedback on the appropriateness of the amenities, and identify additional details that may be needed for the City Council to consider in its future review of the community amenities proposal as part of the CDP, DA, and other entitlements for the proposed project. The City Council Subcommittee has prepared a written report (Attachment K) expressing their belief that the August 15, 2022 Updated Community Amenities Proposal includes sufficient qualifying Community Amenities with a few clarifications.

Next steps
Staff continues to review the land use entitlements and develop the final EIR for the proposed project. If the Final EIR, DA negotiation process, and land use entitlement review (e.g. vesting tentative maps, masterplan plan set, draft CDP, draft BMR housing agreement) are completed by early October, the Planning Commission could review and recommend on the final EIR and land use entitlements at a meeting in October with the City Council taking initial actions on the proposed project in November 2022. These dates Page F-1.7 Page F-1.8
Staff Report #: 22-166-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org are tentative and subject to change depending on the status of the environmental and entitlement review.

Correspondence
Staff has not received any correspondence specifically on the proposed community amenities.

Impact on City Resources
The applicant is required to pay planning, building and public works permit fees, based on the City’s master fee schedule, to fully cover the cost of staff time spent on the review of the proposed project. The applicant is also required to fully cover the cost of work by consultants performing environmental review and additional analyses to evaluate potential impacts of the project.

Environmental Review
A project level draft EIR was released April 8, 2022, beginning the 45-day public review and comment period (which closed at 5 p.m. Monday, May 23, 2022.) The Planning Commission held a draft EIR public hearing at its meeting April 25, 2022. City Council review and direction on the community amenities proposal does not require environmental review. The community amenities proposed have been considered in the environmental review for the proposed project.

Public Notice
Public notification was achieved by posting the agenda, with the agenda items being listed, at least 72 hours prior to the meeting.

Attachments
A. Applicant updated community amenities proposal
B. Applicant summary letter on updated community amenities proposal C. Hyperlink – City Council adopted community amenities list:
menlopark.org/DocumentCenter/View/15009/6360---Community-Amenities?bidId D. Hyperlink – City Council May 24, 2022 agenda and study session staff report:
beta.menlopark.org/files/sharedassets/public/agendas-and-minutes/city-council/2022- meetings/agendas/20220524-city-council-agenda-packet.pdf E. Hyperlink – City Council May 24, 2022 minutes: beta.menlopark.org/files/sharedassets/public/agendasand-minutes/city-council/2022-meetings/minutes/20220524-city-council-minutes.pdf F. Location map
G. Hyperlink – Community amenities appraisal instructions:
menlopark.org/files/sharedassets/public/community-development/documents/appraisal-instructions_1- 10-19.pdf
H. Illustrative site plan
I. Hyperlink – masterplan project plans: beta.menlopark.org/files/sharedassets/public/communitydevelopment/documents/projects/under-review/willow-village/willow-village-masterplan-plan-set-may2022.pdf J. Hyperlink – Bonus level development appraisal (City peer appraisal):
menlopark.org/files/sharedassets/public/community-development/documents/projects/underreview/willow-village/draft-willow-village-community-amenities-appraisal.pdf K. City Council Subcommittee report
Page F-1.8
Staff Report #: 22-166-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org Report prepared by:

Kyle Perata, Acting Planning Manager
Report reviewed by:

Deanna Chow, Assistant Community Development Director
Anna Shimko, Assistant City Attorney
Nira Doherty, City Attorney
Page F-1.9 Page F-1.8
Community
Amenities & Benefits
AUGUST 2022
ATTACHMENT A Page F-1.10 Page F-1.8
Peninsula Innovation Partners, LLC is pleased to present to the City of Menlo Park a range of community amenities and benefits incorporated into Willow Village that directly respond to input, feedback and requests we have received from over five years of community outreach and engagement. The benefits and amenities developed reflect Meta’s decade long partnership with the Belle Haven neighborhood of the City of Menlo Park and the broader Menlo Park community.

Meta’s existing commitment to its neighbors has resulted in tens of millions of dollars in direct investment in Belle Haven including the commitment to fund and build a new $40M Menlo Park Community Campus (new community center, youth center, library, senior center); provide support for small
business in Belle Haven and citywide;
fund local education and environmental
initiatives; rent support for teachers
and small business organizations; food
subsidy programs; home rehabilitations
for low income residents; deliver
neighborhood improvements; fund
and build local traffic improvements;
sponsor community festivals; provide
direct financial support to Menlo Park
community organizations; and most
recently host Covid-19 vaccine clinics
for Belle Haven residents.

In response to feedback and requests
from the City Council and City Council
Subcommittee for Willow Village
Community Amenities and Development
Agreement, we have modified the
proposal to reduce or remove certain
values assigned to Community Amenities
from the original proposal. The total Community Amenities value for the purposes of the Community Amenities Proposal and Public Benefit for Development Agreement is approximately $200M, including the addition of approximatley $15M in community amenities and funding to focus on the Belle Haven neighborhood and support the City of Menlo Park. We estimate the city assigned value of approximately $188M based on previous city estimates and have included those below.

The current community amenities and benefits proposed for Willow Village not only meet the requirements of the ConnectMenlo community amenities ordinance, but also make Willow Village a one-of-a-kind place that connects the existing Belle Haven neighborhood with a new town square environment to include new retail, neighborhood services, housing, parks, trails, open spaces, and employment opportunities. It will create a place to enjoy, while promoting community and connection.

Contents
1 Executive Summary
3 ConnectMenlo Community Amenities Overview
4 Willow Village Community Outreach & Engagement
6 Community Voices: What We Heard
8 Willow Village Plan Revisions Based on Community Feedback 12 Community Amenities & Benefits
PAGE 1
Executive Summary
While we are required by the ordinance
to deliver community amenities valued at
approximately $133M, we are including
community amenities and benefits
exceeding the city requirements, including: • Full-Service Grocery Store • Full-Service Grocery Store Rent Subsidy • Pharmacy Services • ATM/Banking Services • Restaurants/Cafes • Community Entertainment Retail • Publicly Accessible Open Space • Job Training & Internships for Local Residents
• Rent Support for Local Teachers • Funding for Belle Haven Shuttle • Funding for Additional Affordable Housing • Funding for Belle Haven Air Quality Monitoring Equipment
Page F-1.11 Page F-1.8
The City of Menlo Park adopted the ConnectMenlo General Plan Land Use and Circulation Elements and M-2 Area Zoning Update (“ConnectMenlo”) on December 6, 2016. An outgrowth of extensive community outreach during the ConnectMenlo process, the City’s General Plan establishes that significant new development should provide community amenities, “including jobs, housing, schools, libraries, neighborhood retail, childcare, public open space, telecommunications access, and transportation choices.” As implemented through the City’s Zoning Ordinance, the bonus level development program requires applicants for development at the “bonus” level established in the ordinance to provide community amenities equivalent in value to 50 percent of the value of the additional gross floor area of the bonus level development.

As part of the City process, community amenities provided must (i) be selected from a “Community Amenities” list adopted by the City Council as part of the Connect Menlo process, (ii) be provided through payment of an in-lieu fee, or, (iii) for community amenities that are not on the list, be implemented through a Development Agreement.

The Zoning Ordinance provides that construction of the amenities is preferable to payment of a fee.

Based on this policy, Willow Village is required to provide community amenities valued at approximately $133M, or 50 percent of the value of the proposed Willow Village bonus level development as determined by an independent third party appraisal commissioned by the City of Menlo Park in accordance with the City’s appraisal standards. While the Willow Village obligation is $133M in amenity value according to the City’s estimate, we have offered unprecedented community amenities and benefits value, in excess of the city requirement.

PAGE 2 PAGE 3
ConnectMenlo Community
Amenities Overview
These amenities and benefits are in addition to more than $50M in one-time traffic improvements and fees, electrical grid improvements to support all-electric buildings and mitigation measures provided by Willow Village. Willow Village will also provide millions of dollars in ongoing annual revenue to Menlo Park services and schools from increases in property, sales and transient occupancy taxes generated from the hotel.

We look forward to continued coordination and collaboration with the City on the Community Amenities and Benefits Proposal as we work together as partners to make Willow Village a special place for Belle Haven and Menlo Park for generations to come.

Executive Summary (continued)
PAGE 2
Page F-1.12 Page F-1.8
PAGE 4 PAGE 5
The Willow Village team has engaged in an extensive and unprecedented community outreach effort over five years, with special focus, attention, and feedback from our Belle Haven neighbors to help create, shape, and refine Willow Village.

Over that period of time the Willow Village team has:
• Met personally with thousands of neighbors from Belle Haven, nearby neighborhoods, and throughout Menlo Park, as well as community stakeholder groups • Hosted more than 100 small group and one-on-one stakeholder meetings • Convened 10 large group community meetings with more than 500 residents participating • Facilitated live polling sessions at community meetings to learn more about community amenity, park programming, and retail preferences from neighbors • Received more than 1,000 online survey responses about Willow Village • Hand delivered bi-lingual flyers to Belle Haven households to encourage participation in community meetings and feedback
• Sent dozens of Willow Village update emails and invitations to Belle Haven neighbors and other Menlo Park residents to encourage input and feedback on plans • Provided ongoing multi-year social media advertising to encourage Menlo Park residents to learn more about Willow Village, take surveys, participate in community meetings and provide input and feedback on the plans
• Met with and received endorsements and support from more than a dozen stakeholder groups including Belle Haven residents and other Menlo Park neighbors, local and regional environmentalists, business organizations, housing advocacy groups and labor organizations
We have focused our efforts in good faith with our neighbors and the City, beginning with the City’s 2016 ConnectMenlo Amenities List and adding thousands of direct conversations with the community for over five years to plan key elements of Willow Village. In 2021 alone, we held four additional community meetings with hundreds of residents, wherein we polled residents on their desired amenities, many of which match directly with the 2016 ConnectMenlo list and our plan.

We have also received direct feedback and input from the City Council and City Council Subcommittee for the Willow Village Community Amenities and Development Agreement and modified the previous community amenities proposal in direct response to feedback received by both the City Council and Subcommittee.

Willow Village Community
Outreach & Engagement
Page F-1.13 Page F-1.8
PAGE 6 PAGE 7
Community Voices:

What We Heard
Top 5 elements considered most important, ranked by the majority of survey respondents:
1) Full-service grocery store
2) Affordable housing
3) A balance in new jobs and new housing units
4) New Town Square
5) Publicly Accessible Open Space “Collaboration is key” “Build something for
the community first”
“Do something about the
traffic in the area”
“Facebook should
make sure a grocery
store, pharmacy and
parks are built for the
Belle Haven area”
“Think about the need of the very
low income families of the area.

We need more affordable housing”
“Just be
sure to
work toward
carbon
neutral”
Top Preferred Uses, Retail, ranked by community meeting attendees:
1) Grocery store
2) Restaurants/cafes
3) Bakery/coffee houses/ice cream
4) Family entertainment (bowling/cinema/live theater)
5) Pharmacy
Top Preferred Uses, Parks/Open Space, ranked by community meeting attendees:
1) Seating areas/benches/picnic areas
2) Grass for landscaped areas for relaxing
3) Community/cultural events/farmers markets/food trucks 4) Live music/event venue (i.e. amphitheater)
5) Play structures/games areas
Page F-1.14 Page F-1.8
As a result of close coordination with our Belle Haven neighbors and Menlo Park stakeholders as a whole, we have revised and improved the Willow Village proposal many times over the years in several ways, directly responding to community feedback with the following refinements.
• Addressed the need for grocery, pharmacy services, restaurants, entertainment, banking and shopping services
• Accelerated major community amenities (grocery store, Town Square, elevated park over Willow Road, retail) to start in Phase I instead of Phase III • Improved connections to the Belle Haven neighborhood
• Added housing to improve the job/housing balance
• Provided more on-site affordable housing and deeper levels of affordability • Reduced office space and employment capacity by 30%
• Reduced traffic impacts
• Created exciting new open spaces, parks and trails
PAGE 8 PAGE 9
Willow Village Plan
Revisions Based on Community
Feedback
Page F-1.15 Page F-1.8
The Willow Village Community Amenities & Benefits proposal provides unprecedented community amenities and benefits. This package of amenities exceeds our requirements under ConnectMenlo for bonus level development and exceeds the $133M community amenity value estimate by the City and required by the Zoning Ordinance.

Based on input from the City Council and Subcommittee, the revised assigned Total Community Amenity Value and Public Benefit for purposes of the Development Agreement is approximately $200M, including approximately $15M in new items.

These community amenities and benefits are in addition to:
• Over $50M in traffic improvements and fees and electrical grid improvements to the area to enable all-electric buildings as well as mitigations required for Willow Village • More than 300 affordable homes planned at Willow Village, including 119 for seniors
• Millions of dollars in ongoing annual revenue to Menlo Park the fire district and other special districts, from Willow Village, including:
– Increased property tax revenue
– Additional sales tax from retail purchases
– Additional transient occupancy tax from hotel
In response to community input and feedback and in compliance with the Community Amenities Ordinance and City Council Resolution No. 6360, Community Amenities List

benefits into the project and/or will fund various programs identified below.

We propose that amenities and benefits in this proposal in excess of the community amenities requirement be considered as Public Benefits under a Development Agreement. A summary of the amenities and values are included for reference. While Willow Village valuation estimates are higher than the City’s, Willow Village can accommodate the City assigned values and the additional funding requests made by the City Council and Subcommitee, provided that no further modifications are made to the Community Amenities values or proportion of values assigned to each Community Amenity below; there is no additional funding included beyond what is outlined below; and the Community Amenity value in excess of the Community Amenity obligation satisfied the Public Benefit for the Development Agreement.

PAGE 10 PAGE 11
Community Amenities
& Benefits
Sustainable LEED Gold design featuring timber
construction materials, on-site renewable energy, all
electric buildings, and a district recycled water system.

Page F-1.16 Page F-1.8
Full-Service Grocery Store
Willow Village will fund and construct a full-service grocery store providing a range of goods, including fresh fruits, vegetables and meat and dairy products as a central element of Willow Village.City Assigned Value: $30,450,935
Community Amenities & Benefits
PAGE 12 PAGE 13
Restaurants/Cafes
A range of dining options, from cafes to sit-down restaurants, serving residents and local employees will be included in the project (six for the purpose of Community Amenities value).

City Assigned Value: $10,316,257
Full-Service Grocery Store – Rent Subsidy
Due to expedited phasing of the Grocery Store, we anticipate funding two years of rent subsidy for the full service grocery store referenced above. City Assigned Value: $1,972,630
Pharmacy Services
Pharmacy services to fill prescriptions and offer convenience goods will be included as part of the project. City Assigned Value:
$992,340
Bank/Credit Union Branch with ATM
A bank or credit union branch with an ATM will be included in the project. City Assigned Value: $1,557,964
High Quality Affordable Housing
In addition to more than 300 affordable homes located onsite at Willow Village (including 119 affordable homes for seniors), we have made the commitment to subsidize rent for 22 teachers currently living at 777 Hamilton Apartments in Belle Haven, from 2022-2024, when the current subsidy program expires and prior to Meta’s completion of new affordable housing where teachers could then reside in the new location off site. City Assigned Value: $1,745,319 Proposed New Bike/Pedestrian Trails, Paths and Lanes
Willow Village originally proposed to fund and construct new bike lanes and pedestrian paths and connect them to existing facilities and the Bay Trail, including the Willow Road bicycle and pedestrian tunnel. Based on City Council and Subcommittee feedback, the item and value have been removed from the proposal. The construction of tunnel would be an option but not an obligation of the project.

City Assigned Value: $0
Job Training + Community Hub
Willow Village will fund career pathway training and development programs in partnership with local non-profits YearUp and JobTrain, and funding and management of a Community Hub to prepare local residents with jobs skills and fund internships for Belle Haven/Menlo Park residents for three years. City Assigned Value: $8,304,907 Dog Park
The construction of improvements of a dedicated enclosed place where dogs can run is incorporated into Willow Village. Based on City Council and Subcommittee feedback that the on site dog park was not a priority for community amenity value purposes, the value has been removed from the proposal but may be constructed and included as a Public Benefit in the Development Agreement.

City Assigned Value: $0
Community Entertainment Offerings
Willow Village proposes to incorporate community entertainment offerings such as a cinema, live music, bowling or similar use in direct response to community input about the desire for community entertainment retail amenities. City Assigned Value: $12,247,793 Page F-1.17 Page F-1.8
PAGE 14
Food Stability/Mobile Market
The Mobile Market is an existing program to support food stability efforts in the community and is not funded by Willow Village.

The program provides fresh, quality produce at a subsidized cost to local residents for two years. The value and obligation was removed from the proposal and may continue to be implemented independent of the Willow Village. City Assigned Value: $0 Willow Village will also provide the below community amenities and funding as requested by the City Council and Subcommittee to further benefit the Belle Haven neighborhood and broader Menlo Park community.

Elevated Park
We have incorporated an Elevated Park to create direct and convenient access between Belle Haven and Willow Village for our neighbors. The proposal has been revised to only include 50% of the value of the Elevated Park at the direction of the Subcommittee.

The park will feature bike and pedestrian paths, gathering spaces, plazas and a variety of landscaped areas, as well as Town Square and Bay overlook plazas. City Assigned Value: $66,834,336 Town Square
The Town Square is provided as a place for our neighbors to enjoy and promote community and connection. Town Square will include areas for community gatherings, festivals and farmers markets all surrounded by retail, cafes and restaurants with easy access to the Elevated Park and other retail and community amenities.

City Assigned Value: $15,517,431
Publicly Accessible Open Space
Willow Village proposes acres of publicly accessible open space improvements, and ongoing land, park and open space improvements and ongoing operating and maintenance costs for these areas, in excess of what is required by City code. • Publicly accessible open space provided in excess of City requirement. City Assigned Value: $18,078,137
• Publicly accessible open space operating and maintenance cost. City Assigned Value: $4,656,361
Funding for Belle Haven Shuttle
Willow Village would fund a Belle Haven shuttle through the formation of a Transportation Management Association (TMA) that would provide shuttle service for Belle Haven to and from Willow Village. Value: $9,700,000
Additional Belle Haven and City
Community Amenities & Funding
Funding for Additional Affordable Housing
In addition to 312 affordable housing units as part of the project (including 119 affordable homes for low-income seniors), and funding for affordable housing for teachers as a Community Amenity, Willow Village would also provide millions of dollars in additional funding for affordable housing in the City of Menlo Park.

Value: $5,000,000
PAGE 15
Funding for Belle Haven Air Quality & Noise Monitoring
Equipment
Willow Village would contribute funding to purchase and install one (1) new high-quality air monitoring system and one (1) new highquality noise monitoring system for the Belle Haven neighborhood.

Value: $150,000
Willow Road Feasibility Study
Willow Village would provide funding to support a feasibility study to evaluate the potential future ownership of Willow Road by Menlo Park, if the City desires to undertake a study. If not, the funds can be repurposed at the City’s discretion. Value: $100,000
Page F-1.18 Page F-1.8
PAGE 16
The Willow Village plan is consistent with the community planning vision of ConnectMenlo, Menlo Park’s General Plan, and more than five years of conversations with neighbors and civic leaders.

Page F-1.19 Page F-1.8
PAGE 17
2335 Broadway, Suite 200 Oakland, CA 94612

MEMORANDUM
To: The Honorable Betsy Nash, Mayor
The Honorable Cecilia Taylor, Council Member
Willow Village Development Agreement & Community Amenities Subcommittee Members Justin Murphy, City Manager
From: Michael Ghielmetti, President, Signature Development Group Subject: Updated Community Amenities Proposal
Date: August 15, 2022
On behalf of Peninsula Innovation Partners, I am following up on the May 24, 2022, Menlo Park City Council’s and Willow Village Sub-Committee for Development Agreement and Community Amenities’ request for additional funding for Belle Haven and other City initiatives. Below please find the summary of our Original Community Amenities Proposal and Revised Proposal based on feedback and requests from the City Council and Subcommittee.

While the Willow Village team estimates the Community Amenities value obligation to be $102M and the original amenities value offered to be approximately $296M under the City of Menlo Park’s ordinances and policies, the City of Menlo Park’s financial consultant estimated the Community Amenity obligation and original Community Amenity value offered to be approximately $133M and $267M respectively.

ORIGINAL COMMUNITY AMENITIES PROPOSAL – APRIL 2022
Amenity
Applicant
Value BAE Value
Grocery Store Space $33,276,808 $30,450,935
Grocery Store Rent Subsidy $2,014,800 $1,972,630
Pharmacy Services $1,405,346 $992,340
Bank/Credit Union $1,504,156 $1,557,964
Dining Venues $10,064,499 $10,316,257
Willow Road Tunnel Bike & Ped Paths $35,467,818 $22,250,919 Funding for Job Training Programs $8,363,395 $8,304,907 Teacher Housing Rent Subsidies $1,906,772 $1,745,319
Dog Park Improvement Costs $1,197,682 $1,058,510
Entertainment Offerings $11,768,423 $12,247,793
Excess Publicly Accessible Open Space $24,115,309 $18,078,137 Elevated Park Improvement Costs $135,321,486 $133,668,672 Town Square Improvement Costs $17,623,908 $15,517,431
Open Space Maintenance $7,133,693 $4,656,361
Mobile Market $4,400,000 $4,299,571
TOTAL $295,564,095 $267,117,746
ATTACHMENT B Page F-1.20 Page F-1.8
2 REVISIONS TO ORIGINAL COMMUNITY AMENITIES PROPOSAL BASED ON CITY COUNCIL FEEDBACK AND

SUBCOMMITTEE REQUESTS
Based on requests and feedback from the City Council and Subcommittee, Willow Village can revise our Original Proposal to respond to direct requests from the City as outlined below. The Community Amenity items and values identified below would continue to exceed the City’s requirement for Community Amenities. Willow Village can make the modifications to the proposal included herein as requested by the City Council and Subcommittee provided that there are no further reductions in values of Community Amenities or proportions of Community Amenities, and that there are no additional Community Amenities included. Any excess Community Amenities value above the obligation for the project would be constituted as Public Benefit for the Development Agreement as originally proposed. • Public Bike and Pedestrian Tunnel. Removed the Community Amenity value for the public bike and pedestrian tunnel connecting residents under Willow Road and the SamTrans right of way to the Bay Trail. With the removal of the Community Amenities value for the tunnel, this item would not be an obligation of the project but would remain an option to be constructed by Peninsula Innovation Partners at its sole election.
• Elevated Park. Reduced Community Amenity value for the Elevated Park to half the value assessed by the applicant. This amenity is part of Phase 1.
• Publicly Accessible Open Space. Since the elevated park is included as a Community Amenity obligation, the applicant is including our full value of excess publicly accessible open space, as well as the full value of open space maintenance as determined by BAE. • Mobile Market. Removed Community Amenities value associated with the Mobile Market. Willow Village would not receive Community Amenities value associated with this item and this item would not be an obligation of Willow Village but could be implemented by Willow Village at its election outside the project.
• Willow Village Dog Park. Removed Community Amenities value associated with the Willow Village Dog Park. Willow Village would not receive Community Amenities value associated with this item.

This item would not be an obligation of Peninsula Innovation Partners but could be implemented at its sole election.

REVISIONS TO ORIGINAL PROPOSAL BASED ON
CITY COUNCIL & SUBCOMITTEE REQUESTS (Continues on next page) Amenity
Original
Applicant
Value
Original BAE
Value
New Applicant
Value
New Estimated
BAE Value
Grocery Store Space (Phase 1) $33,276,808 $30,450,935 $33,276,808 $30,450,935 Grocer Rent subsidy (Phase 1) $2,014,800 $1,972,630 $2,014,800 $1,972,630 Pharmacy Services (Phase 2) $1,405,346 $992,340 $1,405,346 $992,340 Bank/Credit Union (Phase 1) $1,504,156 $1,557,964 $1,504,156 $1,557,964 Dining Venues (Phase 1) $10,064,499 $10,316,257 $10,064,499 $10,316,257 Willow Road Tunnel Bike &
Ped Paths $35,467,818 $22,250,919 $0 $0
Page F-1.21 Page F-1.8
3 Amenity
Original
Applicant
Value
Original BAE
Value
New Applicant
Value
New Estimated
BAE Value
Funding for Job Training
Programs (Phase 1) $8,363,395 $8,304,907 $8,363,395 $8,304,907 Teacher Housing Rent
Subsidies (Phase 1) $1,906,772 $1,745,319 $1,906,772 $1,745,319 Dog Park Improvement Costs $1,197,682 $1,058,510 $0 $0
Entertainment Offerings
(Phase 1) $11,768,423 $12,247,793 $11,768,423 $12,247,793 Excess Publicly Accessible
Open Space (Phase 1) $24,115,309 $18,078,137 $24,115,309 $18,078,137 Elevated Park Improvement
Costs (Phase 1) $135,321,486 $133,668,672 $67,660,7436 $66,834,336 Town Square Improvement
Costs (Phase 1) $17,623,908 $15,517,431 $17,623,908 $15,517,431 Open Space Maintenance
(Phase 1) $7,133,693 $4,656,361 $4,656,361 $4,656,361
Mobile Market $4,400,000 $4,299,571 $0 $0
TOTAL $295,564,095 $267,117,746 $184,360,520 $172,674,410

CITY COUNCIL & SUBCOMMMITTEE REQUESTS FOR ADDITIONAL BELLE HAVEN & CITY COMMUNITY

AMENITIES/FUNDING
In addition to the revisions to the Original Proposal requested by the City Council and Subcommittee above, the Subcommittee has made requests for additional funding for additional Community Amenities to further benefit the Belle Haven neighborhood. Willow Village can accommodate revisions above as well as the additional Community Amenity funding requests below provided that any excess Community Amenities value above the obligation for the project would constitute the public benefit for the Development Agreement as originally proposed. The total additional funding for items requested by the Subcommittee is $14,950,000.
• Funding for Belle Haven Shuttle. Willow Village would fund a Belle Haven shuttle through the formation of a Transportation Management Association (TMA) that would provide shuttle service for Belle Haven residents in Belle Haven to and from Willow Village. The shuttle value is based BAE’s NPV methodology with a proposed duration 17 years. Value: $9.7M. • Funding for Additional Affordable Housing. In addition to 312 affordable housing units as part of the project (including 119 affordable homes for low-income seniors), and funding for affordable housing for teachers as a Community Amenity, Willow Village would also provide millions of dollars in additional funding for Menlo Park affordable housing programs to provide financial support for continued housing security for Menlo Park residents with a priority for Belle Haven residents.

Value: $5M.

Page F-1.22 Page F-1.8
4 • Funding for Belle Haven Air Quality & Noise Monitoring Equipment. Willow Village would contribute funding to purchase and install one (1) new high-quality air monitoring system and one (1) new high quality noise monitoring system for the Belle Haven neighborhood. Value: $150,000. • Funding for Willow Road Feasibility Study. Willow Village would provide funding to support a feasibility study related to potential ownership of Willow Road to City of Menlo Park. Value:
$100,000.

As a result of the update to the original proposal and additional funding requested by the Subcommittee, the total Community Amenities value would total approximately $199M based on Willow Village estimates and approximately $188M using BAE valuation methodologies. Direct funding contributions are set dollar amounts from the applicant and do not require additional BAE evaluation. Both valuations exceed the total community amenities value required by the City.

We look forward to continuing to collaborate and coordinate with the City Council, Subcommittee, and community to provide unprecedented community amenities associated with Willow Village. -endCITY COUNCIL & SUBCOMITTEE REQUESTS FOR ADDITIONAL

COMMUNITY AMENTIES / BELLE HAVEN FUNDING TABLE
Amenity
Committee
Request
Applicant
Value
Belle Haven Shuttle Funding $9,700,000 $9,700,000
Willow Road Study $100,000 $100,000
Affordable Housing Contribution $5,000,000 $5,000,000
Funding For Air Quality & Noise
Monitoring Equipment $150,000 $150,000
Total Additional Community
Amenities $14,950,000 $14,950,000
Total Revised Community Amenities $184,360,520
Total Community Amenity Value $199,310,520
Page F-1.23 Page F-1.8
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CITY OF MENLO PARK

LOCATION MAP

WILLOW VILLAGE
Scale: 1:7,000 Drawn By: KTP Checked By: KTP Date:1/10/2022 A1 ATTACHMENT F Page F-1.24 Page F-1.8
North Loop Road
Willow Road East Loop Road
Adams Court
Hamilton Avenue
Ivy Drive
Park Street
West Street Main Street
O’Brien Drive
Main Street
Center Street
East Street
SamTrans Corridor
10b
D
6 10b 5
5 5
13 4
2 1
8 8
9 9
9 9
3 11
11 7
12 12
12 14
15 16
5 /(*(1'
1 Town Square2 Grocery Store on Ground Level3 3XEOLFO\$FFHVVLEOH3DUN4 3XEOLFO\$FFHVVLEOH'RJ3DUN5 (OHYDWHG3DUN$FFHVV (OHYDWRUDQG6WDLUV
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13 Willow Road Tunnel
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15 +DPLOWRQ$YHQXH3DUFHO1RUWK
16 +DPLOWRQ$YHQXH3DUFHO6RXWK

WILLOW VILLAGE
Menlo Park, CA
Peninsula Innovation PartnersMASTER PLAN
0 100 200 300 500 700'1" = 100' at 24" x 36"
2 min. Walk 1/2 ac
1/8 ac
Conditional Development Permit December 23, 2021
Conceptual Master Plan
G2.01
B1

ATTACHMENT H
Page F-1.25 Page F-1.8
1 City Council Subcommittee (Councilmember Taylor and Mayor Nash) Report responding to
Willow Village Updated Community Amenities & Benefits proposal - August 2022 The Council Subcommittee views the applicant’s original list of Willow Village project amenities as features that make the Willow Village project attractive and viable. Our special task has been to work with the applicant to identify project features that by their nature also constitute “Community Amenities” as that term is specifically defined by the City Council (Resolution 6360). Such project features are only qualifying Community Amenities if they offset impacts of this bonus-level development on existing Bayfront residents – people living in the Belle Haven and Haven Avenue neighborhoods. Not surprisingly, there are many features of the Willow Village project that provide benefits to a much wider community (e.g., future project residents, Meta employees and visitors, and Menlo Park residents from outside the Bayfront area). Many of those features benefit existing Bayfront residents to a limited extent, and some newly-proposed features are specifically designed to be qualifying Community Amenities because they are fully targeted at benefiting existing Bayfront residents.

The Council Subcommittee believes that the August 15, 2022 Updated Community Amenities Proposal includes sufficient qualifying Community Amenities that the City Council should proceed on this basis.

Specific Responses
• Public Bike and Pedestrian Tunnel Removed. We have no objection to Signature removing this item as a community amenity because it would have provided minimal direct benefit to existing residents.
• Elevated Park Valuation. We agree with Signature’s 50% valuation of this item as a community amenity. We believe it is an attractive addition to Willow Village and the Bayfront area. Residents look forward to the landscaped open space, pathways, and planned activities there. Located at the far end of Willow Road, we do not consider it “direct and convenient access” to existing Bayfront residents, which merits the 50% valuation.
• Publicly Accessible Open Space Valuation. We have no objection to Signature’s 100% valuation of this item as a community amenity.

Page F-1.26 Page F-1.8 ATTACHMENT K
2 • Mobile Market Removed. We are disappointed at Signature’s removal of the Mobile Market program as a community amenity. We hope that Meta will continue to provide this important benefit, at least until the new Willow Village grocery store is operating. It is an important source of fresh, affordable, quality produce and staples for the community.
• Willow Village Dog Park Removed. We have no objection to Signature’s removal of this item as a community amenity, which would provide minimal direct benefit to existing Bayfront residents due to its location. • Shuttle Services Added. Signature’s proposal to provide local shuttle service as a community amenity needs to include:
o Coverage for Belle Haven, Haven Avenue, and new residents in the Independence area.
o Shuttle to be 100% electric.
o We would prefer a term longer than 17 years, but agree to proceed with the current proposal.
o NOTE: The community has been promised a full-service operating grocery store, not just the built infrastructure and two years of rent subsidy. The shuttle provides the broader Bayfront community with connectivity to and from Willow Village. It also increases confidence in the long-term operation of the grocery and retail stores at Willow Village. Finally, it will provide future Willow Village residents and employees access to the new Menlo Park Community Campus facilities (library, senior center, gym, pools).
• Additional Affordable Housing Funding Added. We agree with Signature’s proposal as a community amenity.
• Belle Haven Air Quality & Noise Monitoring Equipment Added. We agree with Signature’s proposal as a community amenity, with the understanding that the air quality equipment will be technically ready for possible integration with the BAAQMD system.
• Willow Road Feasibility Study Funding Added. We agree with Signature’s proposal as a community amenity.

We appreciate the extensive conversations with Signature, Meta, and city staff to develop this proposal and the invaluable input from residents in the Bayfront neighborhoods and citywide. We look forward to hearing from other councilmembers and the community. Bonus level development will dramatically change the Bayfront Page F-1.27 Page F-1.8
3 area. We hope these community amenities positively offset the expected impacts on the Bayfront should the Willow Village project be approved later this year.

We note that the number of existing Bayfront residents impacted by bonus level development will greatly increase with the recent approval of four multi-family residential projects (111 Independence, Menlo Portal, Menlo Uptown, Menlo Flats) totaling 1,081 units. One additional project (123 Independence) with 432 units is under review. These five large multi-family residential projects all are in the Independence area of the Bayfront and will further impact the Belle Haven neighborhood.

Page F-1.28 Page F-1.8
Library and Community Services

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org

STAFF REPORT
City Council
Meeting Date: 8/23/2022
Staff Report Number: 22-163-CC
Study Session: Aquatics program analysis and preliminary considerations for an aquatics operator request for
proposals
Recommendation
No action is requested of City Council related to this study session. City staff recommends that City Council review the aquatics program analysis and provide direction regarding desired elements of a request for proposals (RFP) for an aquatics operator at Burgess Pool and the future Menlo Park Community Campus (MPPC) aquatics center.

Policy Issues
City Council provides policy direction to the city manager regarding service provision to the community; provides authorization to the city manager to negotiate and execute professional services agreements with service providers; and sets prioritization for the use of City resources to serve the community.

Background
On February 8, 2022, City Council directed staff to prepare an RFP to be issued in Autumn 2022 – to which current operator Team Sheeper, Inc. would be invited and encouraged to respond – for an aquatics operator at Burgess Pool and the future MPCC aquatics center.

Analysis
Resident survey results - aquatics
City Council February 8, 2022, directed staff to conduct an analysis of the city’s aquatics program needs including a survey of Menlo Park residents. The MPCC Subcommittee, currently comprised of Mayor Nash and City Councilmember Taylor, subsequently expressed interest in leveraging the opportunity of a resident survey to also gain insight into residents’ needs and interests related to recreation and community programming in the MPCC. Staff prepared a resident survey to gain insight in all these areas, with input from the MPCC Subcommittee and its working group of Belle Haven residents, the Library Commission, and the Parks and Recreation Commission (PRC.) Staff transmitted the survey questions to City Council for review May 24.

The survey opened June 13 and had over 900 respondents by the time the survey closed August 10. The survey was distributed to Menlo Park residents in electronic and paper formats, in English and Spanish.

Aquatics-related excerpts from the survey results are included in this report. (Attachment A.) Staff will present the complete survey results to City Council for review in the context of MPCC project updates tentatively scheduled September 13.

AGENDA ITEM F-2 Page F-2.1
Staff Report #: 22-163-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org Key aquatics-related insights from the survey responses include:

1. Ninety-three (93) percent rated “swimming pools are open year-round” as “somewhat important” or “very important”

2. Ninety-one (91) percent rated “swimming pools are open seven days per week” as somewhat/very important

3. Ninety-one (91) percent rated “swimming pools are focused on the needs of Menlo Park residents” as somewhat/very important

4. Eighty-nine (89) percent rated “swimming pools have free or discounted fees for Menlo Park residents” as somewhat/very important

5. Eighty-nine (89) percent rated “swimming lessons for children” as somewhat/very important

6. Eighty-nine (89) percent rated “open swim / community swim time in big pool” as somewhat/very important

7. Eighty-seven (87) percent rated “adult lap swimming” as somewhat/very important

8. Eighty-five (85) percent rated “children / families have priority to use swimming pools for play and social time” as somewhat/very important

9. Eighty-four (84) percent rated “aquacise / exercise classes” as somewhat/very important

10. Eighty-three (83) percent rated “aqua therapy / physical therapy” as somewhat/very important

11. Fifty-one (51) percent reported that they “never” or “rarely” visit City-operated pools

12. Twenty-six (26) percent reported that they visit City-operated pools once or more per week Survey respondents also provided hundreds of free-text comments relevant to the aquatics program. The free-text comments are included as they were written and submitted by the respondents, along with a summary count of the topics mentioned, in Attachment A. 2021 annual report – Burgess Pool
The current operator of Burgess Pool, Team Sheeper, Inc., annually provides a performance report to City staff and the PRC for review. The 2021 aquatics annual report was presented to the PRC February 23, 2022 (Attachment B.) The 2021 annual report includes the following data about Menlo Park’s current aquatics programs at Burgess Pool:

A. Total program hours by program area;
B. Participation statistics by program area including resident and non-resident percentages; C. Customer satisfaction survey results;
D. User group feedback by program area or rental;
E. Pool schedule and allocation by program for previous year and projections to the upcoming year; F. Fees by program area and a fee comparison to other public pools in the region; G. Annual audits and reviews demonstrating standards of care, outlined in Section 12, below, are met; H. Risk management documentation; and
I. Training certifications listed by staff member.

In calendar year 2021, Team Sheeper, Inc. reported total income of $2.102 million offset by total expenses of $1.830 million, to operate the Burgess Pool. In calendar year 2019, before the pandemic with both Burgess Pool and the former Belle Haven Pool operating a full year, Team Sheeper, Inc. reported total income of $3.396 million offset by total expenses of $3.220 million.

Comparative data - other aquatics programs
City staff collected data from other aquatics programs in the area to aid in this analysis. (Attachment C.) The comparative data includes:

1. Current aquatics program data from other municipal jurisdictions in the area

2. Bay Area Public Pool Operators Association (BAPPOA) survey responses from before the pandemic Page F-2.2
Staff Report #: 22-163-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org

3. Maps showing locations of various types of swim centers in the region City staff reached out directly to municipally owned aquatics facilities to request current aquatics program data. Responses were received from 13 local jurisdictions including the cities of Mountain View, Palo Alto, Newark and Walnut Creek, and special districts such as Ladera Recreation District and Pleasant Hill Recreation and Park District. It is difficult to directly compare different jurisdictions’ aquatics programs because the programs vary so widely in scope, facility features, programs offered, hours of operation and operational structure. The jurisdictions whose aquatics programs appear to be most comparable to Menlo Park in scope, with some substantive individual differences, include Palo Alto, Mountain View, Newark and Walnut Creek.

One commonly reported current challenge among responding jurisdictions is the difficulty of recruiting aquatics staff due in part to a shortage of certified lifeguards and other qualified aquatics personnel. To address this challenge, some programs offer free lifeguard/first aid/cardiopulmonary resuscitation (CPR) lessons and certification in exchange for hours worked as a lifeguard. Several aquatics centers focus their seasonal recruitment efforts on hiring and retaining temporary staff from nearby high schools and swim teams. This approach has met with some success, particularly among high school students who are proficient in swimming and who with some training can become qualified to work as lifeguards or swim instructors in the facility’s summer programs, thus gaining valuable employment experience and skills. In some jurisdictions, over 50 percent of their staff are comprised of local students.

The BAPPOA conducts surveys of its 175 members to collect data about the operations of swim centers in the Bay Area, including a comprehensive annual survey that includes information about aquatics programs, operating hours, staffing and budgets. The most recent non-pandemic year survey results from 2018-19 provide additional useful information about typical aquatics operations in the region (Attachment C.) The maps show the locations of swim centers in the region, including the Peninsula down through Santa Clara and the East Bay near the Dumbarton Bridge. The maps include both publicly- and privately-operated swim centers. The locations vary widely by type and services offered, including cabana/tennis clubs, cityowned pools, school district-owned pools, gyms, private swim lesson facilities, county recreation facilities and non-profit-owned pools. Though the list may not encompass every publicly available facility, the maps provide a general sense of the extent and variety of swim centers in the region.

Preliminary estimate – City-operated aquatics
Like many municipal governments, the City of Menlo Park directly operates multiple complex and highly regulated public services, including but not limited to: full-day preschool child care, school-age child care, youth athletic leagues, senior center meal preparation and food service, transportation services for youth and older adults, municipal water utility and public safety. Should City Council direct staff to directly operate Burgess Pool and the future MPCC aquatics center, it is well within the City’s capabilities to do so, given the necessary time, staff and resources. That said, the City of Menlo Park has not directly operated Burgess Pool since 2006, and currently lacks the necessary staff and resources.

Several preparatory steps would be needed before the City assuming direct operations of Burgess Pool and/or the new MPCC pool, including budget authorizations, recruitments and classifications, and regulatory certifications in a process that would extend several months and involve hundreds of hours of staff time and effort. Staff’s preliminary review of other area jurisdictions’ staffing models and expenditures, along with analysis of Menlo Park’s current salary schedule, job classifications, facility maintenance and capital expenditures indicates that in order to directly operate Burgess Pool and the MPCC pool seven days per week, year-round, the City of Menlo Park would need to:
• Increase benefited personnel by 4.0 to 7.0 fulltime equivalent (FTE), including a full-time aquatics Page F-2.3
Staff Report #: 22-163-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org supervisor, two full-time aquatics coordinators, two to four office and program assistants, and between 90-150 part-time, temporary non-benefited employees such as lifeguards, instructors and attendants, depending on season – approximately $0.75 million to $1.0 million per year for benefited personnel, plus approximately $1.0 million to $1.7 million per year for non-benefitted personnel. • Continue to bear the costs to operate and maintain the Burgess Pool and MPCC Pool facilities, including the costs of utilities, equipment replacement and repair, minor renovation projects, and supplies like pool chemicals – approximately $0.65 million to $1.0 million per year. • Bear new administrative costs related to pool operator certifications, risk management, records management and financial administration – approximately $0.10 million per year.

Based on this preliminary analysis, a rough-order-of-magnitude (ROM) estimate of total annual expenditures for the City to directly operate Burgess Pool and MPCC pool year-round, seven days per week is between $2.5 million to $3.8 million; with potential annual revenue (cost recovery) between $0.75 million to $2 million.

If City Council so directs, staff can further develop these rough estimates into a precise budget proposal for a City-run aquatics program including specific staff positions and compensation, hours of operation, programs, certifications, supplies and services, facility maintenance and capital expense, revenue projections, and other financial and operating considerations, and present it to City Council September 20.

Staff estimates that developing a detailed budget proposal would require approximately 80 total hours of staff time and effort, which would divert limited resources away from other priority projects such as gymnastics reactivation and preparations for the MPCC project. Alternately, the City Council can wait to receive and evaluate the responses to the RFP before deciding whether to direct staff to work on a detailed budget proposal for a City-run aquatics program. Staff seeks direction from City Council regarding the desired scope and timeframe for completing this work.

RFP
The City of Menlo Park last issued an RFP for an aquatics program operator in 2010. (Attachment D.) Staff is preparing a new RFP for an aquatics operator at Burgess Pool and MPCC Pool per the following proposed timeline:
• September 20– City Council review and authorize RFP
• October – RFP issued
• November – Proposals due
• November to January – Staff review proposals
• January 10 or 24– City Council identify preferred provider and authorize city manager to negotiate agreement
• February 14 or 28 – City Council authorize city manager to execute agreement For City Council’s awareness and feedback, staff intends to incorporate the following program requirements into a draft RFP for City Council review and authorization September 20. The proposed program requirements are numbered for convenience only and are listed in no particular order or priority.

1. Require the operator to seek City approval for aquatics user fees. For example, to conform to any aquatics user fees that City Council may establish in the master fee schedule in the future.

2. Include revenue sharing with the City with the goal to recover the City’s facility maintenance and capital costs at a medium rate of cost recovery (30 percent – 70 percent.) The City’s total costs to maintain Burgess Pool were approximately $645,000 in fiscal year 2021-22.

3. Require a baseline number or percentage of operating hours to be dedicated to open swim/community swim for play and social time; a baseline quantity of free or discounted swim lessons to be offered to Page F-2.4
Staff Report #: 22-163-CC

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org Menlo Park children; and a baseline quantity of aqua wellness and/or therapeutic classes for seniors and others who benefit from such programs.

4. Require that Burgess Pool and MPCC Pool offer identical or equivalent operating schedules and programs.

Impact on City Resources
There is no action requested and no new direct impact to city resources associated with this study session.

In the current agreement with Team Sheeper, Inc. for operations of Burgess Pool, the City is responsible for maintenance of the Burgess Pool facility including recurring expenditures for mechanical maintenance and repairs, custodial and landscaping services, utilities (water, sewer, electricity, gas, telephone and internet), and pool maintenance chemicals and supplies; and one-time expenditures for equipment replacements and minor facility renovations. Total expenses to the City related to maintenance of Burgess Pool were approximately $645,000 in fiscal year 2021-22. A preliminary estimate of total annual expenditures that would be necessary for the City to directly operate Burgess Pool and MPCC pool in the future, operating year-round, seven days per week at both locations, is approximately $2.5 million to $3.8 million. A preliminary estimate of potential annual revenue (cost recovery) is approximately $1 million to $2.5 million.

Environmental Review
This action is not a project within the meaning of the California Environmental Quality Act (CEQA) Guidelines §§ 15378 and 15061(b)(3) as it will not result in any direct or indirect physical change in the environment.

Public Notice
Public notification was achieved by posting the agenda, with the agenda items being listed, at least 72 hours prior to the meeting.

Attachments
A. Resident survey results
B. Team Sheeper, Inc. annual report 2021
C. Comparative data – aquatics programs

1. Municipal jurisdiction data 2021– 22

2. BAPPOA annual survey 2018 – 19

3. Maps of area swim centers
D. City of Menlo Park RFP – aquatics operator (2010)
Report prepared by:

Ashley Walker, Management Analyst
Sean Reinhart, Library and Community Services Director
Report reviewed by:

Nira Doherty, City Attorney
Justin Murphy, City Manager
Page F-2.5

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED DATA
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

ATTACHMENT A Page F-2.6

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED DATA
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Page F-2.7

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED DATA
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish. 844 Respondents
Page F-2.8

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED DATA
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Page F-2.9

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED DATA
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Page F-2.10

MENLO PARK RESIDENT SURVEY

SUMMARY COUNT OF AQUATICS-RELATED FREE-TEXT COMMENTS
Comment mentions Question
10 Question
11 Total
mentions
Changes in programming 100 44 144
More swim lessons / time for children 53 27 80
Compliment / no changes 41 38 79
Increase / changes to hours or scheduling 60 14 74
Lower fees 36 19 55
Other 22 19 41
More open swim 32 7 39
Facility issues 21 15 36
Priority for Menlo Park residents 16 18 34
More classes / time for seniors 22 11 33
Open more lanes / change pool setup 22 4 26
More lap swim 12 7 19
Adaptive swimming 13 3 16
More aquafit / aqua wellness classes 8 3 11
Staffing 7 4 11
Better advertising 8 0 8
Waitlist too long 6 0 6
More competitive swim 2 3 5
More Masters swim 2 2 4
Fix technical issues on website 3 0 3
Poor service 1 0 1
Page F-2.11

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
1 As stated above, the new scheduling system is awful at Burgess. It is almost impossible to get a swim lesson and even if you get one that's usually it. There's no consistency unless you have the ability to sit at your computer and wait for when they open on the dot. It's not equitable to those that can't do that, don't have help with scheduling, work full time away from a computer, etc.
2 Longer hours open lap swimming before or after work
3 More open times for Menlo Park residents
4 Longer hours and open year round with better hours for working families, reduced fees for teachers
5 More beginner swimming lessons for kids
6 More open swimming
7 Yes! We would definitely use the pool more if adaptive swimming was available. There is a huge need for it in the community with years long waiting lists that aren't moving because there aren't facilities available. Water exercise classes for adults and seniors would also be great.
8 My family trying to do lessons for a short period of time. Each time we came, the instructor was different so I had to keep explaining to them my child’s skills and because there were multiple kids in the class, the instructor really barely got to know my child and I felt like it was a waste of time
9 0-3 infant and toddler classes
10 Good and clean locker rooms. Warm pools
11 - family membership (monthly or annual) is needed
- open swim for children 7 days a week for multiple hours, year round, not just summer - baby pool open 7 days a week, year round
12 Tim Sheeper has done an amazing job in the past managing the Menlo Park community pools and I truly hope Menlo Swim and Sport will continue to operate the pools offering a wide array of programs to a diverse number of people.
13 No
14 Current programming is excellent, accommodating a wide range of users in equitable fashion.
15 More swimming master’s programs.
16 Several. The pool has become a profit center for Team Sheeper to the exclusion of the community needs. There should not be teams such as PASA (Palo Alto Stanford Assn.) using the community pool. This activity belongs at Stanford, School pools or Country Clubs, not Burgess. Sheralee Beebee's senior exercise classes were very popular and even oversubscribed, yet Sheeper cancelled them for personal animus and replaced with a so called physical therapy class that charges double the cost. There is altogether too much emphasis on elite athletes who come from other areas, some far from MP and who are charged substantially less (hour by hour/lap availability) than the community activities. Also, the baby pool is under utilized and infants (often screaming) are "taught" on the steps of the warm pool, blocking access for disabled people. There are no ADA doors. There have also been incidents where kids have pooped in the pool causing everyone to get out. The locker rooms are also often blocked by strollers because people do not use the family locker rooms. There is an Aqua Fit program but that is not something that older or disabled people can participate in. Ideally the baby pool should be reconfigured and reconstructed to be used exclusively for small kids so that they could be safer, watched more closely, so that there would not be so many accidents. Also there are problems with maintenance that Page F-2.12

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
seem to be caused by lack of appropriate attention. To have the warm pool closed for 8 weeks is astonishing. In addition there have been numerous short closures owing to various malfunctions. Apparently this is also the case with Rinconada, also "managed" by Sheeper. Sheeper's entire focus seems to be on the masters program and Team Sheeper expansion and not on the Menlo Park community's needs.
17 I feel all of the above uses of the pool are important. careful scheduling should be able to accommodate all. Weekends should have plenty of hours for family swim, toddler splash pool. Saturday mornings, programs for kids racing, learning to swim, socialize with friends.

Reserve weekdays before 3 for adults.
18 water wellness classes similar to those taught before covid 19 Need more open lanes for lap swimming in instructional pool. Currently there is only 1 open lane during the afternoons
during the week, which is the only time I can come to the pool. 20 If Burgess were to offer the same aquafit and aqua wellness programs as in the past, I would love to participate again. It worked quite well in the past. 21 Questions above are difficult to answer as I believe that no single 'demographic/audience' (e.g., competitive vs. children vs. families vs. senior wellness) should have 'priority'. My extreme disappointment is in the current Sheeper management approach, he has completely ignored the needs of older people who benefit greatly from whole body/aquawellness exercise (e.g., Ms. Beebe was teaching very successfully for the 3 years I attended 3days/wk). There are few alternatives locally for such exercise and, personally, my own health and mobility have suffered greatly from lack of options I enjoyed with Ms. Beebe's classes. I would plead for getting rid of Sheeper in favor of better programming orchestrated for families and also young and older. Now there seems to be a favoring of competitive swimming even to the point of having Stanford affiliated competitive swimmers being allowed swim time over the needs of Menlo residents. THAT is NOT what I'm paying taxes for.
22 Bring back wellness exercise classes at 9 and 10 am
23 Aquafit taught by Sheralee Beebe
24 - Open swim time for families on weekends- Group swim lessons - Open access to lap swimming in the Performance pool (early morning and evening) so that people who work during the day and can't afford Masters can continue to swim- Limiting rental to other organizations at least until 2023 when the new MPCC opens- Reasonable pricing so all Menlo Park residents can attend- Menlo Park should take back ownership of the pool and end the arrangement it has with its for-profit contractor that has been crowding out public access in favor of private programming.
25 If the pool had lap swimming available for drop in residents, I would be thrilled! 26 More open swim
27 Better swim lessons- we have done the group lessons and the coaches just play around most of the time and don’t teach
28 See above - lessons for infants/toddlers are main interest 29 We would love to see more private swim lesson times offered. We’re really struggling to book swim lessons and to find space on a swim team.
30 I love swimming and live near the pool but never go because of the fees and difficulty getting lane time. It seems like it’s always occupied with something that has little to do with Menlo Park families swimming. Please consider taking the pools back from whatever Page F-2.13

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
contractor runs it and opening up to Menlo Park families. In contrast, we use the library three times a week and the basketball arena for school basketball teams. 31 Longer hours. Less Masters swim. Fewer individual classes and more group classes. More “slow/beginner” lanes. Cheaper rates for city residents. Especially while other pool is closed.
32 - Open swim time for families on weekends
- Group swim lessons vs. private lessons
- Open access to lap swimming in the Performance pool (early morning and evening) so that people who work during the day and can't afford Masters can continue to swim - Limiting rental to other organizations at least until 2023 when the new MPCC opens - Reasonable pricing so all Menlo Park residents can swim - Menlo Park should take back ownership of the pool and end the arrangement it has with its for-profit contractor that has been crowding out public access in favor of private programming.
33 More family friendly, more affordable, more access outside of work hours 34 More open swim times throughout the year. Family memberships! 35 More swimming space for families with young kids.
36 Same as above - offer physical therapy/aqua therapy classes for seniors that are taught by trained aqua therapy instructors without sacrificing the space in the pool for the classes.

Would prefer deep water aqua therapy classes so children learning to swim could be in shallow area that we would walk through to reach deep water. Need to change direction of area pool dividers to create a big deep water area across the end of the pool. 37 Less expensive
38 Better advertising to encourage people to use the facility and make them aware of the various ways they can do so.
39 Ensure that the wading pool is open so that adults are not bringing toddlers into the instructional pool. There have been three incidents involving toddlers that I have observed because of this lack of wading pool availability.
40 Our family used to take full advantage of the open swim time, especially during the weekends. Several years ago, however, the pool started restricting the number of people able to swim at a given time, and we would show up only to have to wait in line for an indeterminate amount of time. We pretty much gave up going to the pool after being told to wait in line too often. But when the weather is hot, and I drive by the pool, I am disappointed that swimming there no longer feels like a bankable option. 41 No. The pools have the best programming and hours of operation in the Bay Area. 42 I love the water wellness program taught and supervised by the physical therapist 43 More open swim / splash pad availability, and a season pass pricing option for families ($28 every single time is prohibitive)
44 Bring back Sheralee Beebe to teach aquacise classes. 45 More open swim time!
46 Longer hours for family swim (Open earlier so small kids can use it since they nap in the middle of the day). Longer season for the baby pool, not just a couple of months in the summer.
47 Public swimming availability seems severely limited, especially on hot days... 48 The chlorine level is extremely high at Burgess.

Page F-2.14

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
49 I know lifeguards are hard to come by and that’s limiting hours and activities that are available. I think it’s important for the community to understand that and not just complain about the lack of hours.
50 I’m a disabled 49 year old. I recently had to join a private pool instead of swimming at Burgess 3-4 times a week because of lane availability. I’m only able to use the warm pool because I cannot manage the ladders. I had been at Burgess pool on several occasions when it was designated lap swimming time and have either been asked to leave my lane for a lesson (of course they will throw me out when lessons cost $76 per half hour!) or they have allowed families and children to occupy the lanes (when it wasn’t free swim). The facility isn’t ADA compliant (slippery locker room floors and difficult to open doors). I’m glad I could move to a private pool but am concerned about the community members who can only swim for exercise and have extremely limited times and resources to do so. The community is not prioritized- Tim Sheeper is profiting off of this pool. It’s ridiculous to pay $76 for a 30 minute lesson also! When I learned to swim in SF, it was free to the public.

Public swimming pools shouldn’t cater to the wealthy elite. You are doing a disservice to a lot of the community.
51 Warmer water, some hours dedicated to handicapped / seniors 52 At the present time there is No Aqua Wellness Program. A program designed for seniors with a focus on balance. coordination, posture and over all movement and flexibility. Seniors benefit from the program pre and post surgery- of knee and hip replacements. 53 The locker rooms at Burgess are in serious need of upgrade both in terms of space and quality
54 Probably not. We are fortunate to have a pool at home. 55 We use them a lot already, but wish they splash area for little kids was open more during the year.
56 - Open swim time for families on weekends- Group swim lessons vs. private lessons- Open access to lap swimming in the Performance pool (early morning and evening) so that people who work during the day and can't afford Masters can continue to swim- Limiting rental to other organizations at least until 2023 when the new MPCC opens- Reasonable pricing so all Menlo Park residents can swim- Menlo Park should take back ownership of the pool and end the arrangement it has with its for-profit contractor that has been crowding out public access in favor of private programming.
57 Programs need to be administered and run by the city, not outsourced to a for-profit group that doesn’t share the broader community’s needs
58 More time for residents, less focus on non-residents. Current fee differential for resident/non-resident is trivial. There is no City oversight of the program is run (its all for Sheeper's benefit, not for Menlo Park's).
59 I use the performance pool often for laps and I really appreciate how accessible, clean, pleasant and available it is. It is always being used but it is rarely super crowded--I almost never have to wait for a lane/half-lane, lifeguards are always attentive and moving around, and friendly. This is a menlo park amenity that I really appreciate. 60 The aquatics programs that are now available have a huge variety of opportunities. These opportunities already cover the full range of what an aquatic program should offer. There is a really fair balanced offering currently of aquatic programs. I would not change a thing nor the current managers of the aquatic program as they have been doing an outstanding job 61 Yes. Having a shallow (4-5 feet deep) part of pool to exercise (no need for instructor.) Let residents sign up first, then out-of-towners as needed to fulfill numbers.

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MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
62 I don't swim laps anymore because I got kicked too often. Limit numbers in lanes.

Extend hours of use. Build an olympic-sized pool!!! Keep fees smaller for MP residents and more for out of towners.
63 The pool staff seem to do a great job. Balancing the needs of the community is tough, but it seems that Burgess has a good balance.
64 I just need to learn more about the programs.
65 more community-wide access
66 Too many people in the pool -- lanes are often full with 2+ people sharing which is difficult with many skill levels. Focus on incorporated Menlo Park residents who pay taxes to support the pool. There are too many programs and teams using the majority of pool lanes, especially after school and after work when residents want to swim. 67 I don’t use them often now, but I did when my kids were young. I think they should be affordable and accessible for all MP residents.
68 Tell us us the annual operating costs in these surveys 69 Changing rooms are an embarrassment. Overcrowded so showers and spinner frequently breakdown. Many people won’t go inside, or can’t fit so they come an go from home. 1 family changing room, which is used by disabled persons with aides as well, is way to inadequate. Another pool is required for the number of participants. This is one case that i you build it they will come.
70 Expand and modernize changing roomsAdd extra teaching/camp pools. Noise level & waves make classes and teaching in the same pool near impossible.Have city staff responsible for oversight visit every day. There is a lack of communication between departments so that repairs take months. I went to the city offices and spoke to two épatements about a necessary repair in the dressing room. Although pool staff said they conveyed the need city staff didn’t follow=thru. The pool seems a low priority for city staff.Ensure there is always a user representative that is on the recreation committeeThe pool management is excellent so retain them.
71 Make them (pools, swimming lesson, lap swimming, etc) less expensive so that more people can take advantage of pool usage. Esp in the Belle Haven neighborhood. 72 Cheaper prices - $9 from $6 is a steep price increase for lap swim. The triathalon club is also incredibly expensive. Swim lessons are also very very expensive. 73 More aquacise classes offered in the evening
74 More open hour for families, more swim classes for children, priority for MP residents 75 More swim classes for kids and more open hour swim.
76 I would like to see more family and open swim time.
77 Group classes for children at lower cost (can't afford private lessons), especially in nonsummer seasons; accessible options for swimming teen with disability 78 Ability to reserve/rent an area of the pool for private lessons with an instructor that we pick 79 Laps available for any swimmer at all times pool is open. Should not have to join MAster program to swim in early am
80 More available times for individuals with some disabilities. Warm pool restrictions so that regular lap swimmers do not take up the available lanes when bigger pool is fully occupied.

Warm pool accessibility needs to increase for adults with individuals with disabilities during the daytime (esp mornings ) summer time. Currently, swimming lessons for kids have priority.
81 See comment above about timing availability!
Page F-2.16

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
82 I thin k Tim Sheeper has done a great job balancing aquatic programs and managing the pool facilities
83 It’s been very hard to get swimming lessons, even when you are able to book one, not having continuous progress (monthly/quarterly) lessons doesn’t help kids to actually learn how to swim
84 More options for kids classes
85 Having more coaches and times spots to choose. I haven’t sign my kids because you don’t have enough people.
86 No
87 All of these programs are important. Group swim lessons are more important than private swim lessons.

Youth competition, masters swimming important. Lap swimmers can have more people per lane to make the best use of our limited pool resources. Should be plenty of open swim on weekends.

I’m a longtime resident and have been happy with how Menlo Swim has been managed. 88 Please please keep masters swimming through team sheeper as it currently is. Tim does an amazing job
89 The swimming programs at Burgess have been an important part of my mental and physical well-being. The pool is well-run, clean, professional and a highlight of living in Menlo Park.

They cater to a wide variety of individuals and groups. Nothing is perfect, and sure, there are times when I wish I had my own lane or something, but the quality of the pool and it’s programs is better than any other that I have seen from visiting others around the area. I can’t fathom that the city would contemplate wrenching away such a well-run pool from its residents.
90 My entire family (2 adults and 2 kids) have been regular users of the aquatics programs for years, including drop in casual, Childrens swim lessons, Childrens competitive swimming including the summer league, bday parties, masters swim team, and adult lap swimming.

The existing program is top notch and serves the needs of Menlo Park residents very well. It also provides jobs for local young adults and kids. During the pandemic, they kept programs going and provided an invaluable outdoor activity resource available to our community although it was extremely challenging to do so. The current management of the aquatic programs and pools is excellent.
91 No
92 None
93 no
94 I think the aquatics programs are great. I swim Menlo Masters, I play women’s maters water polo, our kids did swim team at Burgess, lots if local kids get good jobs and experience at Burgess. I think Tim Sheeper and staff have done an amazing job utilizing the pool for everyone.
95 Please do not change anything. We have a great aquatics pool operation. 96 The free swim option for locals are limited and unwelcoming 97 mmm no
98 The City's aquatic programs are already great and I use them often. Please don't make any changes to the current operator or operations.
99 More swim lesson availability and consistency.
100 I don't use the pool, can't tolerate the chlorine for long periods..

Page F-2.17

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
101 No
102 No.
103 No. No. No. this survey will not allow me to continue. Is it designed by swimming people? Please let me finish the survey.
104
The pool times can be set for different priorities during different times of the day and different days of the week to accommodate different groups. It's not possible to have lap swimming at the same time as children and families playing in the pool. 105 Whoever runs the pool, please keep it open and available for the Menlo Park residents 106 Mote classes for children, more open swimming opportunities for families 107 More affordable swimming lessons for children.
108
The teamsheeper service that is used to sign up for lessons is very inefficient and not user friendly-- I always have trouble with it and have had to reset my password multiple times.

Also we are begging for swim lessons as is every other family we know. We've never been able to get them, only a few privates. I feel like people are elbowing each other in the face to get to the lessons first by signing up right at 12:00, and everything is gone within 3 minutes. It's a terrible system and perpetuates inequity for those that cannot drop everything and sign up midday. Water safety is a necessity for everyone, we should better be able to meet the needs of more families.
109 I am a lap swimmer who would like to be able to swim after work 4-6. I would love some lanes open then.
110 I think it’s important to figure out a way for all the users to have some time. 111 Proximity
112 Is there a summer pass for families? What kinds of programs are there for teens who might be interested in teams but are not ready to compete?
113
I will likely use Burgess if Tim Sheeper is in charge of the facility. If the city takes over and shuts down Menlo Masters, I will likely use another facility bc there probably will no longer be a team and I'm a competitive swimmer. I occasionally lap swim but I use Burgess, far and beyond, primarily for the Menlo Masters swim team.
114 Three rather than two masters swim sessions on weekday mornings. 115
Keep the pool open
As many hours as possible looking
Forward to the new Belle Haven pool
116
The Burgess pool has programs for all ages and needs. I am really impressed with how it is always full of swimmers and families, and how it was the first facility to be opened during the pandemic. I would not like to see any changes in the programs. 117
Integrity will triumph. Mr Sheeper is a man of integrity. He balances his passion and priority for community involvement with viable business needs & ethics. Menlo Park is fortunate to have such a person at the helm of this aquatics facility. He deserves more value & recognition for all his behind the scenes time, initiative and problem solving than what he gets.
118
Menlo Swim and sport is the best aquatics program Menlo Park ever had. I have lived in Menlo Park since 2004 and the pool hours were very unreliable before Menlo Swim and Sport started running it.
119
The Menlo Park Swimming pool programs have been a benchmark not only for the bay area but for California for years, they serve the elderly, disabled, kids and competitive athletes in more ways than any other pool in the surrounding counties Page F-2.18

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
120 Every time i want to go there are open lanes and it is super easy to get in and out. I do not see the need for change
121 Every time i want to go there are plenty of lanes available, i do not see the need for change.

MP pools are one of the few that operate 24x7 from 6 am to 9 pm every day. 122 Competitive activities belong elsewhere, not in a community pool. They should not take priority over community needs
123 Aqua Fitness and Wellness the way it used to be pre-pandamic 124 Any kind of infant/baby/toddler swim lessons on weekends. Everyone I know either gives money to La Petit Baleen or private clubs for this. It’s a missed revenue opportunity. 125 More lessons, charges less
126 Swimming pool should be closed and heated
127 More family swimming time during the week and weekend.More group swimming classes for children
128 Our main focus is swim lessons for children. Group lessons are all booked and private lessons are much too expensive.
129
My experience of offering time for families and social time is that there will be minimal use.

And when this is offered, there is more maintenance and upkeep required simply due to the nature of activity offered.
130
Longer hours in the evenings in the summer. We frequently want to go swimming after 6:00 p.m. more space for swim lessons, been trying for a year to get in. More family locker rooms so we can all shower and dress at the same time together. 131 Love the pool! Please keep it here!
132
Lounge chairs or more space for sitting would be nice. We just come for swim practice and leave. An open swim area or time (without lane lines) would be nice for just enjoying the pool.
133 Include unincorporated Menlo residents as residents 134 I would use them a lot less or not at all if the current pool management is changed and the city takes over the management of the aquatics program. 135
Tim Sheeper has a well run organization throughout my multi year membership and I was especially grateful during the pandemic. Burgess pool and staff have positive health benefits for the community.
136 dog pool maybe?? (dedicated small one), or dogs come on closing days 137 More lap and family swimming options and better rates for residents - ie closer to free or highly subsidized.
138
I used the kiddie pool and the large pool when I had small children. Once the pool became “private “ we never felt welcome again and have never returned. My older daughter took swim lessons at Burgess pool but once Sheeper moved in we went to SCRA. Both my children learned to swim at SCRA. I was and still am livid that Menlo Park build this beautiful new pool for Sheeper. Why can’t the City run the pool they did before? 139 community open house - introduce aquatic programs to citizens 140
We use the pool close to daily during the summer, and 3+ times a week during the school year. We are heavy users, nothing could make us use the pool more. I look forward to the Belle Haven pool being complete - it is closer to our home.

Re: Therapy Swimming and Adaptive Swimming. I've never heard of a need for those - is that something the community is asking for?
Page F-2.19

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
141
In the past there was some limitations on time slots open to general swimming use before the pandemic so would like to see that during summer more hours open to the general public use rather than competitive program use.
142 Aquatics fitness drop in classes on weekends for adults 143
I’d like to note that Tim Sheeper has been running an excellent aquatic program that juggles the needs of many people who use the pool. It is amazing. I’ve never seen the pool empty.

It would be a shame to try to fix something that isn’t broken. 144 More time and more lanes open for open family swim
145 Increase the number of slots for swimming lessons so that more kids can learn how to swim.
146
More pool facilities to meet the size of our collective community needs. Burgess is great, but gets incredibly crowded. We have outgrown that one facility and need more space for families.
147 More lap swim times/lanes
148 More open swim hours.
149 Devote half the instructional pool for play .
150 Clearly defined hours for different activities such as fun, open siwm vs lap swim 151
I swim 5 times a week with masters-incredible program. Disaster if we lose Tim Sheeper.

Before Tim took over, there was no swimming community. City staff scribbled a workout on the white board ( when city ran it) , and went to sit in office. 152
Tim Sheeper has done a tremendous job running the Burgess pool. I remember back when the city ran the old pool and the hours of lap swim availability and swim programs has gone from unsatisfactory to outstanding under Tim's leadership. 153 The current situation is ideal for my needs.
154
Tim Sheeper and his team have developed one of the most impactful, participatory, an succcessful swimming programs ij the entire state. He and the team are a credit to the community.
155 The hours are currently very extended.
156
Having the city invest in the pool and keep locker rooms in better shape. Also continuing the excellent array of a supportive aquatic community of all ages and abilities as Menlo Swim & Sport does now.
157 More lap swimming hours and more lanes open at the same time 158 Less focus on competitive swimming including Masters 159 Current program is fine for me, but I would hate to see a reduction of hours for lap swimming or Masters.
160 More lanes! Bigger pools.
161 No. The programs over the past 12 years have served our family of four from 5 yr olds to 16 yr olds
162 Lower the water polo fees
163
I swim nearly every day at the pool. It will be very very sad if the Master's swimming is discontinued. There is a very large group of people from Menlo Park and surrounding who are a part of this group and desperately want it to continue. I honestly don't think there is another person who could do a better job of this than Tim Sheeper; he is fair, honest, devoted, frugal. Please, please let him continue to give hundreds of us to be led by his skilled and thoughtul lead.
164 I am there nearly every day. I think Tim has managed the masters program, the lap swimming, elderly program, and swimming for the children really marvelously.

Page F-2.20

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
165 Swimming lessons for children should be accessible and affordable ,sliding scale for all Menlo Park residents .
166 no
167 if it is free and open to the menlo park residents
168 more accessable. it's so hard to book classes for my kids-have not been able to get one since March. They can't swim yet.
169 adult swimming lessons, water exercises
170 more and longer flexible hours
171 more and flexible hours
172 Open swim I'm the mornings during summer break and other school breaks throughout the uear
173 More access to lap swimmers. Means more hours of availability… 174
I was very excited when the new pools at the Arrillaga Center were opened but then found to my dismay that there was almost no recreational swim time available and what was available was in inconvenient little 30-45 minute slots in the late evening sessions; almost all the pool time was for scheduled narrow-use activities, heavy on the sports programs. I had pretty much given it up, but then saw there was a dispute with the current, and soon to expire, program provider and saw some hope. They need to go, in my opinion, and the contract given to someone who understands what a community pool, that it is not just a pool for them to run their sports programs.
175 focus on residents!
176 less fee for open swim for residents
177 cost and expense, changing times of open swim, offer MPCSD pool access, include 8ped 178 Staff should reflect the community, otherwise it feels that we are being pushed out and not important. Inclusion is vital.
179 Longer hours, year round as weather permits.
180 No
181 Offer cheaper prices to seniors. Have a pool with higher temp for seniors + disabled that can not tolerate the cold pools. Water therapy for autistic people? 182 More group lessons for kids!
183 I'm a frequent user. It's important that the pools are heavily used by regular users.

Otherwise, the expense of keeping the pools open and the costs to users will be too high. 184 lower fees for seniors/more laps(?) for seniors
185 Longer hours
186 I appreciate that folks inside and outside MP can use the pools and it’s totally fair that non residents are charged more.
187 Need more bike racks.
188 More for seniors
189 Non/competitive lap swimming for teens
190 Baby pool all week in summer. Lower fee or year pass for family swim 191 cleaner bathrooms
192 More children lessons with qualified teachers
193 baby swimming classes with flexible hours and fees
194 Warmer water!
195 open swim opens at 5:00am to 6:30pm
196 If it is less crowded
Page F-2.21

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
197 Have more times on weekends and later hours during week. 198 Accessibility to older/disabled people. Treating Belle Haven Pool equal to Burgess. 199 open more hours
200 Pool should be open year round to everyone
201 Reduced fee/free for residents w/ increased hours of operations for families. 202 Just waiting for new Belle Haven Pool
203 Bell Haven doesn't have a pool or free programs for our teens. 204 A Menlo Park resident should not be charged - ever! 205 PT in swimming
206 Price and location
207 n/a
208 More printed information mailed to residents
209 No not really
210 Current swim programs for free private lessons.
211 Reduce fees. For heavens sake, if a wealthy supported community can't afford to let its residents use these facilities for free or for $2, what community can? 212 splash pad < lane swimming
213 I've never used the pool because open swim times were so limited - need more adult only hours
214 We would use them more often if they were available. They book very fast & not all of the time frames work for full time working parents working more than one job. 215 Free/family swim last longer on weekends during the summer. 216 SHADE, aquatic safety classes, level in between kid and swim team, low chlorine, onetta harris open AFTER business hours during weekdays/all day weekend 217
Before renovation, the lap swim in Belle Haven was $10/visit. This is too expensive for the people in Belle Haven who have lower incomes than the rest of MP residents. It needs to be cheaper and this will help it be more inclusive. These types of policies and barriers are the systemic inequalities that have led to less Black and Brown people who know how to swim.

Needs to be discounted for Belle Haven residents to help fight these systems. 218 ask me after belle haven pool opens
219 Good luck with all that :) water aerobics in conjunction with senior center at onetta harris? ccmp?
220 all the above activities are important and could be divided with equal fines [sic] on a schedule
221 n/a
222 If there were classes for kids learning to swim on Saturdays/Sundays or in the afternoons 4- 6pm during school days.
223 easier access to kids classes; they are always waitlisted! 224 splash play section for toddlers
225 N/A
226 Que alla piscinas para terapias cerca
227
I would like to sign up for children's swimming lessons of limited duration, say one or two week's worth of classes or private lessons, not an ongoing commitment I have to cancel later.
228 My family has used the Burgess pools for years, and it was one of the big reasons we moved to Menlo Park. I do see the challenge of balancing the use of the pools for training Page F-2.22

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q10: "Are there any changes to the city aquatics and swimming programs that would make you use them more often?"
# Comment
and open swim, but we are blessed to have two pools at Burgess to balance things out. I unfortunately think we need more pools than we already have, and hopefully opening Belle Haven will help alleviate the strain. I do think that people from out of town should pay significantly more than they do for these services - consider upping non resident fees. I also wish that there was more of a "community" feel to the pool. Say food truck night, or movie night or something like that to get people to come together and connect in a friendly way, similar to the way Ladera Recreation Pool is run.
229 no tengo cambios
230 awareness of offerings
231 It would just be nice to have all info @ our fingertips! Did not even know we had a recreational area that offered these amenities!
232 Would like evening hours during the week and weekends for learning to swim for adults. 233 Have the pool (longer hours) for the residents of Menlo Park, not just for the polo teams. 234 Smaller classes or affordable private classes option 235 Maybe a day only for the seniors. Some might be intimidated by youngsters 236 Pools in Menlo Park should be for Menlo Park residents only; however a resident should be entitled to bring guests.
237
We love the pool! The baby pool area is wonderful. But the biggest thing that keeps us from going to the pool is the cost. It would be great if fees were reduced for residents or for parents with young children.
238 A lower cost for pool use
239 Priority on lessons, masters club, and swim team
240
I'd love more availability of swimming lessons (esp private lessons) for kids and the confidence to schedule them with more consistency (at the moment right now it's a giant scrum whenever lessons become available and swimming is something you need to learn consistently not in fits and starts). The situation is so inconsistent we've considered joining a private club just to be able to get consistent swimming lessons for the kids even though we love the instructors at Burgess.
*
Page F-2.23

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q11: Please tell us your ideas, needs, and suggestions for the city aquatics and swimming programs.
# Comment
241 More pools
242 Additional times for swimming lessons and open year round 243 More exercise & swim lessons. If at all possible to also allow lap swimming 244 Accessible entry/exit, adaptive swimming, adult water exercise classes 245
My husband works at a pool so we usually just go there. But it would be really nice to go to a pool in our own neighborhood. But I just found it too expensive and figured it wasn’t worth it.
246 Lower the fees for families to swim
247 Teaching scuba
248 Cheap group lessons for kids; open play time with lifeguards 249
- family membership (monthly or annual) is needed
- open swim for children 7 days a week for multiple hours, year round, not just summer - baby pool open 7 days a week, year round
250 I love how Burgess has a warmer pool for lessons and a colder pool for serious lap swimmers. It allows for a more diverse range of aquatic programs. 251 So grateful for the pools!
252 More master’s swim programs.
253
It is not functional to have the pool operation overseen by a Librarian. He knows nothing of the pool operation. The Parks and Rec. committee appear to care less, and both defer to the City council as being the ones that are call the shots, so they do nothing. This is not just about seniors either: many kids are not athletic but do like to splash around in the pool, with or without their parents. In times past families would come and sit on the grass and just enjoy the pool. I don't think that has happened since Sheeper took over. Sheralee's program or something similar needs to be in place for elderly or disabled people. There needs to be better supervision of the programs, perhaps by the Parks and Rec. Committee, but NOT by Sean Rineheart who could care less and responds that any overview is the responsibility of the Council. There also needs to be some kind of auditing since the whole operation is run purely it would seem for profit for Sheeper, not for community benefit 254 Need water wellness program/classes similar to what there was before covid 255 (Please see above.) I am mainly interested in the aquatics program. 256 Bring back regular aqua wellness exercise for seniors three times per week 257
- Open swim time for families on weekends
- Group swim lessons
- Open access to lap swimming in the Performance pool (early morning and evening) so that people who work during the day and can't afford Masters can continue to swim - Limiting rental to other organizations at least until 2023 when the new MPCC opens - Reasonable pricing so all Menlo Park residents can attend - Menlo Park should take back ownership of the pool and end the arrangement it has with its for-profit contractor that has been crowding out public access in favor of private programming.
258 Residents come first - this is a PUBLIC pool
259
I'd like to see increased access, eg, open swim time for families on the weekends, open access to lap swimming, limiting rental to private parties, holding group swim lessons rather than private
260
Longer hours. Less Masters swim. Fewer individual classes and more group classes. More “slow/beginner” lanes. Cheaper rates for city residents. Especially while other pool is closed.

Page F-2.24

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q11: Please tell us your ideas, needs, and suggestions for the city aquatics and swimming programs.
# Comment
261 We need affordable family membership options to attend open swim times. 262
There is a huge need for older residents of Menlo Psrk & surrounding areas to have yearround warm water and deep water aquatic therapy to strengthen our legs, core, gluts, and improve cardio. But classes need to be taught by experts who can best help us.. not just swimmers or exercise teachers. The need is growing as more of us in the area grow older and are living in our homes. The city needs to give us the SAME amount support that it gives children and adults (who are not seniors) AND dogs!! 263 In the name of EQUITY, please invest in the children if District 1. The city council seems to be very lax in this regard.
264
The current MSS contractee places profits over stewardship and does not have safety of its guards and pool client as a priority. I was a Cal OSHA Safety Inspector for nine years.

Without the Belle Haven pool there seems to be no emphasis on providing the children of District 1 aquatics access. The Belle Haven pool project is already well behind schedule with no urgency to improve the timeline. Why is it that EVERY maintenance project at Burgess runs well beyond the intended deadline? The recent Burgess chemical changeover is a perfect example - a one month project took four months. The Burgess instructional pull pump is another. It was know that the pump was failing several months before it failed. I know because I informed a lead lifeguard and two MODs of it failing due to the noise it was emitting six weeks before it failed. "They wanted to see how long they could go before having to replace it." "We new three months before the failure." Why did it take 8 weeks to replace it? "We have to go China." - NO, there were domestic suppliers at a little higher cost but not overly so. I checked. "There are supply chain problems." - YES and that is why you expedite shipping (with an added cost). "We have to get a contractor." - YES of course, really?. So WHY did a two-week project take eight weeks? What are the cost overrun impacts on City budgeting and why is there no priority to execute maintenance completely, accurately and on time. As a 41-year facilities engineer and manager at Stanford I can assert that the city maintenance of the pool is SUBSTANDARD and would never have been tolerated in my Stanford department. It is costing our residents more that it should. The restrooms have not been maintained in a healthy manner and my five complaints and those of others have been met with "We have tried but the city will not do anything about it." This is shameful. Several women have told me that they have developed foot fungus from the women's restroom. If the condition of the men's restroom is any indicator then, I believe them. It took 10 months to replace a shower head in men's restroom. On three occasions, I have removed hair piles from both men's restrooms shower drain troughs (and reported to the MOD). Health and safety inspections appear to be telegraphed so that few or no potential areas of improvement are identified. I strongly suggest that the city NOT take over the pool and that a NEW pool program provider be contracted. I strong suggest that health, safety and maintenance inspections be taken seriously for the good of the facility and the safety of the residents.How many MSS rescue incidents have taken place in 2021 and 2022. How many required 911?Have any rescues resulted in hospitalization? How often have in-service lifeguard training sessions been conducted in 2022 where the guards actually practice in-water rescues? Does MSS provide post-event counseling for guards who have been involved in rescue events? Saving the life of a drowning swimmer is an impactful event for the lifeguards. 265 Allow lap swim with children
266 More group classes for children
Page F-2.25

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q11: Please tell us your ideas, needs, and suggestions for the city aquatics and swimming programs.
# Comment
267
We have a pool shortage. We need another community pool option in MP and more swim instructors at the existing pool. It’s impossible to get lessons at all, and with any sort of regularity. What about a snack bar at the pool as a means of revenue and community building?
268
Stop prioritizing Tim Sheeper profiting off of a public resource. His programs should be eliminated or cut down. The pool should ensure disabled community members have equal access and time to use the accessible pool. The elimination of the former Aqua Wellness class was devastating to most of the 40+ members who used that program. The current program is no where as inclusive and popular as the previous Aqua Wellness classes run by Sheralee Beebe.You should partner with one of the disabled community members to ensure needs are met because the current staff are clueless. I don’t have children but see how unfair the pricing of swim lessons are. Only wealthy community members can afford the prices Sheeper sets. And this obviously impacts the priorities of pool management when they deny patrons the use of the pool in order to make profits off their unreasonably priced lessons. The swim teams out of Palo Alto should not be using Menlo Park pools when space is at a commodity for Menlo Park residents.
269 Please consider growing needs of aging / disabled population 270
Consider enlarging the Kiddie Pool to attract more infants and toddlers. Reinstate a real Aqua Wellness Program that meets the needs of seniors. We do not need to jump around raising our cardo rate. We need strength training, balance, posture awareness, and muscle toning.
271 The locker rooms at Burgess are in serious need of upgrade both in terms of space and quality
272 I wish there was more access to the performance pool to people outside of the Masters program
273
- Open swim time for families on weekends
- Group swim lessons vs. private lessons
- Open access to lap swimming in the Performance pool (early morning and evening) so that people who work during the day and can't afford Masters can continue to swim - Limiting rental to other organizations at least until 2023 when the new MPCC opens - Reasonable pricing so all Menlo Park residents can swim - Menlo Park should take back ownership of the pool and end the arrangement it has with its for-profit contractor that has been crowding out public access in favor of private programming.
274
City run programs at two pools offering a full range of activities including lessons, open swim, lap swim, exercise classes, play pool. Use for competition only after all other needs meet.
275 keep it simple. keep it focused on serving residents. 276
The focus should be on servicing the community. Too many decisions are prioritized so that Team Sheeper can charge more money. If they can squeeze in charged class or program they do The city should be more involved in the programs and fee changes. After the pool opened following the Covid shut down Team Sheeper announced there were no refunds because the rates to swim had been increased so much (this was even though they did not hesitate to lay every one off. Was the city consulted on this, if they were did they seek input from anyone else.
277 Swim teams are great, but should not be prioritized over more casual use by residents of all ages, including beginning lessons
Page F-2.26

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q11: Please tell us your ideas, needs, and suggestions for the city aquatics and swimming programs.
# Comment
278
My only suggestion is not to change the current aquatic program nor change the current aquatic program managers. They do an outstanding job and offer a full range of aquatic programs, it could not be done any better
279 There’s more demand for swim team than availability 280
Keep up the good work! In a year where other communities don't have enough lifeguards and have had to cut back on hours and programming, the Burgess pool team is doing a fantastic job. One of the best surprises about moving to Menlo! Please don't change anything.
281
Please do not ruin the wonderful pool programs and services we now enjoy. No one group is unfairly advantaged and all are welcome. We have a year round program that is unique on the peninsula. We are so lucky. Tim Sheeper has done an amazing job running the pool in a professional manner that benefits all users. Too bad you took away the Belle Haven pool....
282
Better safety -- often too few life guards and some of them seem distracted. Performance pool should be set to a cooler temperature. Pools are over-subscribed. There should be more difference in resident/non-resident fees so residents pay less and also to discourage non-resident use.
283 Balance budget
284
See above.

Mandate a pool user rep sits of recreation commmittee
285
Swim lessons, esp for young people (beginner level). It would be cool if there was a feeder into a competitive swimming program for kids who are interested (doesn't necessarily have to exist at the Menlo Park pools).
286 Needs to be cheaper for residents.
287 Keep it simple and accessible to Belle Haven residents 288 Group swimming lessons every day for two weeks for beginning swimmers 289
Learn to swim programs should have highest priority, since they can save lives. Next highest priority should be recreational swimming and recreational pool exercise. Lowest priority should be competitive swimming.
290 Ideally, more swimming lessons available during after school hours; expanded capacity for childrens’ year-round swim team.
291 I think there should be discounted rates for people who need it for family swim and exercise classes and lap swimming.
292 Hire more people.
293
Group swim lessons over private ones. Competitive swimming and masters serve more people per lane than lap swim. Lap swim is important and also important lap swim lanes serve more than 1-2 people per lane to make best use of our resources. 294
I’m happy with how the pool has been managed. I know this has stirred controversy but we should be doing more, not less, of this. It’s well run and available. I remember when it was publicly run and it wasn’t as available to residents. The org running it is doing a great job and communicates well - I am on the emails so get updates on changes to schedules, etc. 295
If there are some residents who feel like the fees are too high for the pool, perhaps some funds could be allocated to help low-income residents or fundraising for nonprofits encouraged. It is difficult in a city like this to make sure all needs are met, so focus on the fact that many are happy with how they are run instead of just listening to those who simply complain the loudest.

Page F-2.27

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q11: Please tell us your ideas, needs, and suggestions for the city aquatics and swimming programs.
# Comment
296 N/A
297 none
298 Please encourage our existing pool operator to continue doing what they are doing. 299 nn
300
The best thing Menlo Park has done was get Tim Sheeper to provide the programming and management of Burgess and Belle Haven pools. Please do not force him out or scare him away due to the complaints of a few malcontents and town grumps. 301 None - since I don't use the program.
302 Programas de natación con costos accesibles para niños y adultos, especialmente para residentes de Menlo Park.
303
I usually avoid the pools because of the expense, crowding and most importantly because I have very sensitive skin and cannot tolerate most pool disinfectants. I used to be an avid swimmer and have neighbors who rely on the various swim programs the City provides, so I'm very much in favor of the City running swim programs for all ages and abilities. 304 It would be nice to have more options for beginner swimmers. 305 Offer more swim lessons please
306 -Programs need to be for low-income residents.
307 I'm on the Menlo Masters team, moved from Sunnyvale to Menlo Park specifically to swim on this team, that's how much this team means to me.
308 Burgess Pool is awesome. Well-run, serves a wide community, lots of hours, great activities for all ages and abilities.
309 Keep the masters swim team & youth
Sports
310
I am impressed with how the Burgess pool is so well run, but I was deeply concerned when I read an article about changing management/programs. My family and I use the pool at least 5 days per week. My 7-years-old does the Bridge program, I do the lap and master swim and I am using the pool to teach my 5-year-old how to swim. Burgess is the only pool that I have seen that always has lanes reserved for free swimming, no matter what time you go, and has enough programs to attend to all ages and needs. Instead of discussing changing how Burgess is managed, shouldn't the city be discussing how and when to open the gymnasium?
311 Please keep the Menlo Park Pool to the standard it has been created to become. 312
I really hope that Tim Sheeper will be able to continue overseeing the Menlo Park pools. I appreciate all the work and thought that went into keeping the pools open and running during the pandemic. In general, he is on top of maintenance and ensures the pool keeps running. I joined the Menlo Masters swim team 9 months ago as a fairly new swimmer.

Since then I have been swimming four to five times a week. I was fairly new to swimming when I joined. The swimming community whose glue is Tim Sheeper has been the thing that has gotten me through this year. It would be such a shame to see that come to an end. 313
No business owner can operate with a 1 year contract and retain employees. If Menlo Park City employees only had a 1 year contract, they would all resign and go work for another city. Please treat Menlo Swim and Sport as you would treat City employees and offer Menlo Swim and Sport a 3-5 year contract. I will not vote for these council members again if they let the pool shutdown by having unreasonable, unrealistic negotiation tactics. Other cities envy the aquatics program we have and this is one of the many great things going on in Menlo Park right now.

Page F-2.28

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q11: Please tell us your ideas, needs, and suggestions for the city aquatics and swimming programs.
# Comment
314
Please keep them as is, I heard ridiculous comms ts by the major threatening to close the pool or have the city manage them !!! my kids learned to swim here.. I lap swim there and have been a swimmer for all my life- not even in Florida we have the quality of pool program s and management we have here in Menlo Park
315
MP is already a Mecca for swimming - I know the council is considering changing current management but tis is really a bad idea - if you look at the data MP has more lanes open, more programas available and more access than an y other pool in most of California. 316 Too much effort on profit, not enough on resident needs. Youth competitive teams belong in high schools and country clubs. Triathlon etc. belong in the ocean. 317 priority to seniors and disabled to get into and out of the pool and classes for their needs 318 I love having lap swim available for all hours and Masters swim at convenient times. It also important to me that my teenagers are able to swim laps during regular lap swim times. 319
I would like to KNOW that the City Council and the Mayor herself have researched all other aquatics facilities owned by municipalities in San Mateo County to see how well this facility has been run since Scheeper took over. If this was done, it would be a well known fact that we are not rivaled in this county in terms of the opportunities offered. 320 Let Tim Scheeper and his team of professionals make these suggestions and LISTEN TO THEM. Believe me, they know.
321 More affordable swim classes for kids, it’s way too expensive for an average family. More options for group classes.
322 Please keep Menlo masters
323 Please keep children's swim teams and summer camp!! 324
I believe the current aquatics programs are well run and represent the needs of a cross section of the aquatics community. One of the problems has been the closure of the Belle Haven pool for remodeling, which has impacted the utilization of the Burgess Pool. The current contractor of the aquatics program responds to the needs of the pool users. The variety of programs for the elderly, kids and teen swimming programs has been a good mix.

Lack of city response to the maintenance issue in the instructional pool for over two months resulted in the elderly jassercize classes and programs to be restricted to the lower temp pool.
325
I believe the current aquatics programs are well run and represent the needs of a cross section of the aquatics community. One of the problems has been the closure of the Belle Haven pool for remodeling, which has impacted the utilization of the Burgess Pool. The current contract...See More
326 Keep Burgess operational! The city needs to support a well run program. 327 Would love to see a state of the art year round swim complex that is highly subsidized for residents.
328 Have the city run the pool. This is a City recreation amenity not for outsiders. I am not sure but I think the city had a swim team at one time.
329 More senior exercise program availability in the pool 330 During the summer months, provide more space in the performance pool for open swim in the afternoons.
331 It is so costly to go to Burgess for a family swim. Menlo Park residents should get free or heavily discounted passes to swim.
332 Love the swim programs! Wish the summer swim team is year round and not as intensive as solo
333 Adult swim
Page F-2.29

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q11: Please tell us your ideas, needs, and suggestions for the city aquatics and swimming programs.
# Comment
334
Keep Tim Sheeper , his vision and creativity are unmatched. He has created a vibrant, friendly, welcoming community for all levels of swimmer. Emotional lifeline for many , through pandemic and beyond.
335
For those of you who were around prior to 2006, the old Menlo Park pool had limited hours and was too costly for the city to run. Tim Sheeper took over running the new pools and greatly reduced the costs to manage the pool for the city. This was done by bringing in more diverse groups to use the pool - more bodies lowers costs for all. I think it is important to note that a community pool must be shared amongst many different user groups as it is today. There is a vocal group of seniors who want to swim in their own lane and complain about all the various swim programs we are fortunate to have in the city of MP. This kind of access is not practical in a public pool setting and would reduce access to all and greatly increase the cost for the city, the pool operator and users. Let things continue as they are.

They aren't broken.
336 MP is known to have the best public swimming program in the Bay Area, and I'm proud and grateful to benefit from it.
337
Tim Sheeper has done a remarkable job of accommodating all of the needs mentioned above. Our biggest problem is that the space is too small for the rapidly growing demand for aquatics.

Before a final decision please do your homework considering the rapid growth of the popularity of swimming. There was data about these trends when the decision to build a 25 yd instead of a 50 meter pool. When presenting that trend at the time 2 council members told me they wished they had that data when they first made the pool size decision. My astonishment was that they had not done that homework before they made a decision.

Please don’t make the same mistake here.

Before making a decision about Sheeper and the aquatics program please look closely at the community demand. If meets the needs ofa large population. Younger people are more exposed and they take that exposure and the benefit of aquatics as they age. 338 See above
339 Keep the Sheeper team in charge.
340
Continued maintenance of the pool and infrastructure. Some showers are leaky, wasting water. There was a significant issue with the instructional pool this spring which closed the pool for weeks. Monitoring equipment and replacing things on a schedule is important for extending the life of the pool.
341
Menlo Park's locker room facilities are run down and in very much need of a modern update. The programs themselves are amazing and my children have enjoyed all levels of participation from lessons to camps and play in the water on hot days. I have enjoyed a superb and inspiring aquatic community of all ages and abilities in Menlo Park and grateful that it's a city who have kept their community pool going while my city and others have closed only for summer use. I do hope expanding use to all is what is being considered and that Menlo Swim and Sport is lauded for their ability to build back after Covid closed the pool as well as the long term impact of pool care and facilities not being invested in leaving one pool down for two plus months.
342 I also am grateful for the amazing work the lifeguards & coaches do to train and keep the community safe sound the pool. I got to see first hand a rescue happen during a swim meet Page F-2.30

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q11: Please tell us your ideas, needs, and suggestions for the city aquatics and swimming programs.
# Comment
and the lifeguards and coaches were amazing and responsive and saved the girl's life! I absolutely want my kids trained in lifeguarding by this team currently running Burgess. 343 Continue to offer the high quality programs offered that support adult fitness through swimming, especially for older adults.
344 Have Sheeper manage all the pools & programs.
345
Team swimming from youth to old age brings life and vibrancy to the pool. It also creates demand for all family member to learn to swim. A greater number of individuals can gain benefit from organized, team, aquatics than any other program - team swimming is the highest density program the city can offer. If the city’s goal is to serve the greatest number of community members, then team swimming for all age groups should be the highest priority.
346
I honestly don't think it can be better run. If this is discontinued much like the gym that the Arrilaga's donated, it will truly be a great loss. I don't think the council realizes they have been given a gift from Tim Sheeper.
347
Tim Sheeper has been instrumental in utilizing BBAF funding to provide access to children who have little access to aquatic activities and aquatic training. Some of these participants are now working at Menlo Park and other local pools. It’s wonderful to see. 348 Continue Menlo Masters swimming program
349 I think I about covered it above. I think there needs to be more open swim/mixed use time.

A lot more.
350 I loved to see a year round aquatics program--open swim, lap, lessons for adults, children, seniors etc.
351 Open longer hours--7 days/wk
352 I like the pools to be run the way they are currently. I'm very satisfied. No changes please. 353
Please have kids love soccer, this is such a great program to have for the community. All other neighbor cities have this program!
Please keep the kid tennis as much as possible, this is also a great program! Compared to Palo Alto, Menlo Park has so few kid friendly programs(kids below 5) 354 The pool is extremely important as well as swimming lessons. Please keep this open 355 None
356 shrug
357 the swimming pool should be larger
358 Open swim area needs to be larger
359 Have reasonable prices for the community of Belle Haven/Menlo Park. 360 Clear guidelines/series of classes for infants & toddlers 361 A gym YMCA or swimming pool
362 Teach the kids to swim!
363 more instructors for PT therapy
364 n/a
365 To have transportation to and from programs
366 Low fee ($2.00/class, visit) for resident adult, Free lessons for resident kids. 367 heated pool
368
I think swimming & lifesaving/CPR lessons for kids, in particular, are very important. Every kid should learn how to swim. Also, I was surprised that 3rd parties were managing scheduling pools. Felt dodgy & like a sweetheart deal. Audits? 369 more adult swim hours
Page F-2.31

MENLO PARK RESIDENT SURVEY

AQUATICS-RELATED FREE-TEXT COMMENTS
Survey conducted June 13 to August 10, 2022, in electronic and paper formats, English and Spanish.

Q11: Please tell us your ideas, needs, and suggestions for the city aquatics and swimming programs.
# Comment
370 Offer more swim classes for students that have no swimming experience. 371 Free/family swim last longer on weekends during the summer. 372 children's swim classes
373 Free and discounted swim lessons and club teams, especially in Belle Haven. 374 not swimmer or sports person
375 n/a
376 n/a
377 n/a
378 Indoor or at least warm water. A clean locker room/changing area for kids/families 379 esta bien
380 N/A
381 Todo lo que pusieron esta muy bien
382 Que tengasmos mas piscinas para personas que nececiten terapias especiales tanto para tercera edad como general
383
Please offer children's swimming lessons that have a fixed duration with a single teacher, such as every day for one or two weeks. I don't want an ongoing commitment. I would rather sign up for a series of 4 or 8 lessons with the same teacher and pay for it all up front.

I don't want ongoing charges.
384 Please keep them as they are. They are WAY better than when the city ran the pool.

Current program is tried & true & FABULOUS
385 Would love to get a summer pass to use the lap pool and exercise. 386 It would be nice to have beginner adult swimming classes in my neighborhood "Bellhaven".

But evening or weekend schedules.
387
*Space times open for family time
*Times available for swim lessons
*Most import - keep pool accessible to the community
*"@times it felt the community never had access"
*
Page F-2.32
2021 ANNUAL

AQUATIC
REPORT
January, 2022
Presented by
Team Sheeper Inc./Menlo Swim and
Sport
Prepared for the City of Menlo
Park Parks and Recreation
Commission
ATTACHMENT B Page F-2.33
1 Table of Contents
Introduction................................................................................................................................................. 2 Program Statistics (2019, 2020 and 2021 Comparison)............................................................................... 3 Burgess..................................................................................................................................................... 3 Belle Haven .............................................................................................................................................. 7 Program Fees............................................................................................................................................... 9 Local Pool Comparisons............................................................................................................................. 11 Survey Responses ...................................................................................................................................... 12 Employee Data........................................................................................................................................... 18 Risk Management Documentation ............................................................................................................ 18 Summary.................................................................................................................................................... 26 Appendix A Facility Audit........................................................................................................................... 27 Page F-2.34
2 Introduction
We are once again proud to be in the position to deliver this annual report to the City of Menlo Park Parks and Recreation Commission. This submission signifies that we were able to survive a year that included:

1. 6 months of regulated and competitive reservations for pool usage

2. Highly restrictive guidelines impacting and limiting community usage of the facility.

3. Pandemic weariness from all involved.

This year also included:

1. 6 months of unrestricted usage for lap and team swimmers.

2. Community and staff members making the awkward transition from isolation to integration in the aquatic setting

3. Working to rebuild a decimated work force and resurrect pandemic deleted programming.

Navigating the path forward to provide the best service in the safest environment was a chore that required constant interpretation of data and information distributed by various governmental sources that required us to then package and deliver evolving rules of engagement to our sometimes anxious but always supportive community of swimmers. We discovered through the survey that they most always felt safe and protected.

A highlight in this report is showing with supporting data how the Menlo Park lap swim program has risen to prominence and is the leader in the Bay Area as measured in time available to swim, space available to swim and value of that swim experience.

Needless to say, 2021 had plenty of distractions and complexities. Many of the hurdles have been thankfully cleared. We are looking forward to the New Year with the intention to settle into a rhythm of serving, rebuilding, and rejuvenating.

We will continue our search to strike the balance to achieve peace and contentment for all user groups of Burgess Pool.

Page F-2.35
3 Program Statistics (2019, 2020 and 2021 Comparison)
Burgess
Page F-2.36
4 Page F-2.37
5 Facility visits 2019 2020 2021
Lap Member Visits 55,801 26,364 45,895
Lap Drop Ins 16,914 16,260 20,600
Open Drop Ins 19,980 2,328 7,805
Menlo Masters 17,164 9,273 15,749
Camp 6,030 4,830 5,730
Swim Lessons 44,558 9,576 5,242
Bridge Swim 0 0 2,600
Aqua Fit 9,089 1,010 930
Youth Teams 24,200 14,000 16,800
TOTAL 189,536 83,641 121,351
Page F-2.38
6 Page F-2.39
7 Belle Haven

Belle Haven Facility visits 2019 2020 2021 (Jan-May)
Lap Member Visits 1,351 4,481 4,979
Lap Drop-Ins 2,224 5,144 3,202
Open Drop-Ins 3,485 319 318
Swim Lessons 4,354 64 0
Youth Water Polo 1,620 0 0
TOTAL 13,034 10,008 8,499
Page F-2.40
8 Page F-2.41
9 Burgess Program Hours
Pool Schedule allocation by program for previous year and projections for upcoming year.

Program Fees
Summer Non-Summer Summer Non-Summer
Lap Swim 92 92 92 92
Open Swim 48 14 54 18
Swim School 56 56 56 56
Menlo Masters 17 17 17 17
Aqua Fit 2 3 10 10
Camp 35 0 35 0
Youth Teams 22 21 22 22
Program
2021 2022 (Projected)
Page F-2.42
10 Average swims per member per month: 8.5
General Senior Student General Senior Student
Lap Swim $64 $54 __ $69 $59 __ __
Menlo Masters $114 $104 $104 $114 $104 $104 $30
Aqua Fit $78 $70 __ $78 $70 __ __
Triathlon $180 __ __ $180 __ __ $60
Membership Pricing
Monthly Fee
Annual
Team Fee Resident Non-Resident
Average cost per swim Resident Non-Resident
General $7.53 $8.12
Senior $6.35 $6.94
General Senior Child Family General Senior Child Family Lap Swim $9 $8 __ __ $10 $9 __ __
Open Swim $9 __ $5 $28 $10 __ $6 $30
Masters $20 __ __ __ $20 __ __ __
Aqua Fit $20 __ __ __ $20 __ __ __
Drop In Pricing
Resident Non-Resident
Page F-2.43
11 Local Pool Comparisons
Page F-2.44
12 Survey Responses
Page F-2.45
13 Page F-2.46
14 Page F-2.47
15 Page F-2.48
16 Page F-2.49
17 Page F-2.50
18 Employee Data
All Lifeguards, Managers, Swim Instructors are Red Cross First Aid, CPR and AED certified.

Managers Custodian and Director of Operations are Certified Pool Operators.

Risk Management Documentation
Emergency Action Procedures (EAP)
The Emergency Action Plan (EAP) is a protocol that describes the roles and responsibilities of the staff during an emergency. EAPs are a very important aspect of lifeguarding because by designating roles prior to emergencies, lifeguards can rescue and treat victims more quickly and effectively. This can only be achieved when the EAP is known by all and practiced with regularity. Emergencies are not all the same, it follows that the response to a passive drowning victim in the water would differ from that of a stroke victim on land. While there will be areas of crossover from one plan to the next, it is important that you are aware of each plan and when to activate them. Palo Alto Swim and Sport has three main EAPs: Water Based Emergency, Land Based Emergency, and Environmental Emergency.

Water Based Emergency
Reacting to water based emergencies is the main reason lifeguarding exists as a profession. Three common examples of water-based emergencies include: distressed swimmers, drowning victims and nonfatal submersion victims. Injuries and sudden illness can occur either in or out of the water. When incidents occur in water then you have a water based emergency.

Common examples of injuries and sudden illness may include: head, neck or back injuries, severe bleeding, wounds, fractures, dislocations; heart attacks, breathing and cardiac emergencies, seizures and strokes, temperature-related emergencies such as cramps, heat exhaustion, heat stroke and hypothermia.

Lifeguards 27
Managers 3
Swim Instructors 5
Coaches 5
Team Managers 2
Custodian/Maintenance 1
Service Center/Front Desk 6
CEO, CFO, Director of Operations 3
Total 52
Employees
Page F-2.51
19 Water based emergencies require at least two guards in order to extricate the victim from the water, meaning that those lifeguards cannot perform patron surveillance. To speed rescue and prevent collateral damage the pool must be empty of patrons, or in the process of being evacuated, while extricating a victim. Because of these reasons the pool will remain closed until the emergency is over and all lifeguards can return to duty.

EAP - Water Based Emergency

1. Primary rescuer performs 3 short, loud whistle blasts and yells “WATER EMERGENCY, CLEAR THE POOL”. All guards on deck respond by echoing the 3 whistle blasts and yelling “WATER EMERGENCY, CLEAR THE POOL”

2. Secondary rescuer tells the front desk and informs them as to the nature of the emergency and if they need to call 911- if that has been determined yet.

3. Primary rescuer performs rescue and calls for backboard if needed.

4. Secondary rescuer gathers equipment such as, the AED, Oxygen, and backboard and then assists with rescue.

5. Other guards will take on the role first of assisting with treatment by obtaining equipment (oxygen, AED, BVM,etc.) and communicating with front desk to ensure 911 has been called; and second by assisting with crowd control – pool evacuation, keeping walkways clear and directing EMS personnel to the appropriate location.

6. Primary and secondary rescuers should stabilize and treat victim until EMT’s arrive.

Treatment should always be performed by the person with the highest level of training. This means that after water extrication a different lifeguard may take over treatment. Lifeguards will only stop treatment once EMS personnel take over treatment.

**Pool will remain closed until emergency is over and all lifeguards can return to duty** Land Based Emergency
Land based emergencies are another type of emergency that lifeguards must be able to react to. As stated above, injuries and sudden illness can occur either in or out of the water.

Common examples of injuries and sudden illness include: head, neck or back injuries, severe bleeding, wounds, fractures, dislocations, heart attacks, breathing and cardiac emergencies, seizures and strokes, temperature- related emergencies such as cramps, heat exhaustion, heat stroke and hypothermia.

All of these are examples are land based emergencies, provided of course that they take place on land.

Unlike water based emergencies, the pool may be able to stay open during a land based emergency.

This is because treatment of the victim may only require one guard.

The following conditions would require shutting down the facility to allow for enough room to treat the victim and to prevent secondary injuries due to normal facility operation: head, neck or back injuries, heart attacks, breathing and cardiac emergencies, seizures and strokes.

Page F-2.52
20 EAP - Land Based Emergency

1. Primary rescuer communicates to other guards that someone has been injured, and tells them that another guard needs to come out to cover primary rescuer’s pool, or to assess the victim.

2. Primary rescuer then assesses victim to determine if 911 needs to be called. If 911 needs to be called, perform 3 short, loud whistle blasts and yell “LAND EMERGENCY, CLEAR THE POOL” All guards on deck respond by echoing the 3 whistle blasts and yelling “LAND EMERGENCY CLEAR THE POOL”.

3. Secondary rescuer tells the front desk to call 911, include a short explanation such as “we have an unconscious adult male, approximately 30 years of age...” then proceed with appropriate treatment.

4. Secondary rescuer gathers equipment, such as, AED and Oxygen, and assists with rescue.

5. Other guards will take on the role first of assisting with treatment by obtaining equipment (oxygen, AED, BVM, etc.) and communicating with front desk to ensure 911 has been called; and second by assisting with crowd control – pool evacuation, keeping walkways clear and directing EMS personnel to the appropriate location.

6. Primary and secondary rescuers stabilize and treat victim until EMS arrives. Treatment for a victim should always be performed by the person with the highest level of training. This means that after the assessment or starting of treatment, a different lifeguard may take over treatment.

Lifeguards will only stop treatment once EMS personnel take over treatment.

**Pool will remain closed until emergency is over and all lifeguards can return to duty** When to Call 911
Land EAP -

1. The primary rescuer then does a primary assessment of the victim to determine if 911 needs to be called. If 911 does not need to be called, they begin the secondary assessment of the victim. When in doubt about whether or not to call 911, ask your supervisor for help. If your supervisor is not present, then 911 should be called. If a patron refuses 911 assistance, the patron must sign a refusal of care form that EMS will provide.

2. If victim is a minor, then all efforts should be made to locate their parent or guardian. The secondary rescuer asses patient and will determine if 911 need to be called.

3. Not all land-based emergencies require 911 to be called. This decision to close the pool should be made by the lifeguard who is watching the pool, taking into account bather load and the programs in the water at the time. If the lifeguard feels uncomfortable with their bather load, or feels that patron safety is compromised, close the pool.

Land Based Emergency (non-911)

1. Primary rescuer communicates to other guards that someone has been injured, and tells another guard
a) will need to come out to cover primary rescuer’s pool or to assess the victim.

Page F-2.53
21 b) can communicate with the front desk to call the parent/guardian if needed.

The victim should be moved to the first aid station if injuries allow movement. c) The primary rescuer then treats victim according to their injuries. Once treatment is complete, release victim back to coach or parent/guardian, if a minor and fill out all necessary paperwork and attempt to notify guardians.

** It is always important to remember that a victim’s condition can always deteriorate. Primary rescuer must constantly reassess and be prepared to call 911 if victim’s condition worsens. ** Environmental Emergency
Environmental emergencies happen when the surrounding environment poses a risk of injury to staff and patrons. Severe weather and natural disasters are an example of environmental emergencies.

Severe weather and natural disasters can involve violent winds, thunderstorms, tornadoes, lightning, earthquakes, mudslides and flash floods. In addition, certain emergencies may result from a specific facility problem, such as a fire or chemical
spill. Communication is of utmost importance. Lifeguards should be communicating with supervisors, front desk and other staff during an environmental emergency. It is also important to communicate the nature of the emergency to the patrons; however stopping to answer questions is rarely possible during an emergency. The first two steps for these EAPs are the same; the latter steps are determined by the nature of the environmental emergency.

EAP – Fire

1. Lifeguard observes an environmental emergency that warrants immediate pool closure such as:
thunderstorms, tornadoes, lightning, earthquakes, or fire. Lifeguard performs one, loud and long whistle blast, and yells “ENVIRONMENTAL EMERGENCY, CLEAR THE POOL.” All guards on deck respond by echoing the whistle blast and yelling “ENVIRONMENTAL EMERGENCY, CLEAR THE POOL.”

2. Establish communication with front desk and supervisors to inform them as to the nature of the emergency while clearing the pool. The next steps are determined by the nature of the environmental emergency.

3. Each lifeguard clears his or her own pool and directs patrons to the closest emergency exit. Lifeguards must inform patrons that they CANNOT go back into the building to obtain any personal belongings due to risk of
injury. Guards must make sure all patrons exit through the closest exit, and that patrons do not crowd around the other side of these exits. Once all patrons have exited, guards must check in with a supervisor. After supervisor is aware of the deck being cleared, lifeguards exit through the emergency exit closest to them.

4. Supervisors and other staff will be responsible for clearing the building and bathrooms. In the absence of supervisors the highest ranking lifeguard will clear the building and bathrooms. After patrons have exited the pool deck through the emergency exits the building must be cleared. Clear the break room Page F-2.54
22 and office first, then the bathrooms. Move into the bathroom and check each stall, while stating loudly, “Everyone out of the building there is a fire!” Once the bathrooms are clear, lock the door and exit through the main entrance. If anyone is in the building they should exit through the closest exit as long as it is not blocked by fire.

5. Patrons and staff then wait for the fire department to come fight the fire or to give the “all clear.”

EAP - Earthquake

1. Lifeguard observes an environmental emergency that warrants immediate pool closure such as thunderstorms, tornadoes, lightning, earthquakes, or fire. Lifeguard performs one, loud and long whistle blast, and yells “ENVIRONMENTAL EMERGENCY, CLEAR THE POOL.” All guards on deck respond by echoing the whistle blast and yelling “ENVIRONMENTAL EMERGENCY, CLEAR THE POOL.”

2. Establish communication with front desk and supervisors to inform them as to the nature of the emergency while clearing the pool. Beware that during an earthquake pool water can violently slosh over the edges. For this reason it is important to quickly get patrons out of the pool and to ensure patrons promptly get away from sides of pool.

3. Each lifeguard clears his or her pool and directs patrons to the closest emergency exit. Lifeguards must inform patrons that they CANNOT go back into the building to obtain any personal belongings due to risk of injury. Guards must make sure all patrons exit through the closest exit, and that patrons do not crowd around the other side of these exits. Once all patrons have exited, guards must check in with a supervisor. After supervisor is aware of the deck being cleared, lifeguards exit through the emergency exit closest to them.

4. Lifeguards must keep in contact with a supervisor. If no supervisors are working at the time of the earthquake, lifeguards must wait for about five minutes after all shaking has stopped then check the building for injured staff and patrons. If injuries are found call 911 if warranted, or if unsure about how to treat victims. If any small fires are discovered use fire extinguishers to put them out and/or call 911 if fire is not easily dealt with. Leave building as soon as it has been swept through, do not stay in building longer than absolutely necessary.

5. Emergency personnel or official media broadcasts (radio, TV, internet) will inform the patrons and staff when it is safe to re-enter buildings and obtain their possessions.

Chemical Spill
Chemical spills are a very rare but serious emergency. While there are many chemicals utilized for the proper functioning of a pool, there is only one chemical that would cause an emergency related spill, Hydrochloric Acid (Muriatic Acid). It is stored in a tank, in a room, near the front of the building.

If a spill were to take place it may happen in the following areas: 1) when the tank is being filled; or 2) because of material failure of the storage tank. Either way the spill will mostly likely occur near the front entrance of the building.

Page F-2.55
23 EAP - Chemical Spill

1. Lifeguard observes an environmental emergency that warrants immediate pool closure such as:
thunderstorms, tornadoes, lightning, earthquakes, or fire. Lifeguard performs one, loud and long whistle blast, and yells “ENVIRONMENTAL EMERGENCY, CLEAR THE POOL.” All guards on deck respond by echoing the whistle blast and yelling “ENVIRONMENTAL EMERGENCY, CLEAR THE POOL.”

2. Establish communication with front desk and supervisors to inform them as to the nature of the emergency while clearing the pool. Beware of the fumes and do not let the liquid touch you or any patrons. Tell front desk to call 911 and immediately direct all patrons to exit the facility through the closest exit away from the spill.

3. Each lifeguard clears his or her own pool and directs patrons to the closest exit away from the spill.

Lifeguards must inform patrons that they CANNOT go back into the building to obtain any personal belongings due to risk of injury. Guards must make sure all patrons exit through the closest exit, and that patrons do not crowd around the other side of these exits. Once all patrons have exited, guards must check in with supervisor via
radios. Ensure 911 has been notified of the spill. After supervisor is aware of the deck being cleared, lifeguards then exit through the closest emergency exit that is away from the spill.

4. Supervisors and other staff will be responsible for clearing the building and bathrooms. In the absence of supervisors the highest ranking lifeguard will clear the building and bathrooms. After patrons have exited the pool deck the building must be cleared. Clear the bathrooms first, and then move to the rest of the
building. Move into the bathroom and check each stall, while saying loudly, ”Everyone out of the building there is a chemical spill!” If anyone is in the bathrooms they must exit through the exits on the pool deck. Once the bathroom is clear, lock the doors. After bathrooms are cleared and locked, clear the rest of the building, starting with the front office and the break room. If anyone is in the building they should exit through the exits on the pool deck.

5. Patrons and staff then wait for the fire department to respond to the spill and give the “all clear.” If the chemical smell becomes strong enough to be painful to eyes and lungs, the lifeguards must move everyone farther away from the spill.

Pool Closure
There are a many reasons why the pool may be closed due to non-medical emergencies. The most common issues are: biohazards, pump room issues and weather conditions.

Biohazard Procedure
If a biohazard happens, you must take immediate and swift action. Biohazards range from fecal incidents to large volumes of blood contamination. Once aware of the situation immediately blow your whistle and yell, “Clear The Pool Please!”
In the event of solid fecal matter, vomit or excessive blood, notify the front desk of pool closure and estimated 16
Page F-2.56
24 time of reopening. The chlorine level must be raised to 2 parts per million (ppm) and the pool closed for 30 minutes to properly decontaminate the area. The pool are normally kept at a higher level than 2 ppm, see Pool Closure Binder for proper dosing charts.

Once the pool is evacuated obtain the following items:
• The proper amount of chlorine from the wet chemical storage area

• A biohazard disposal bin

• A pool scoop and gloves

• Put on gloves and proceed to scoop the contaminate out of the pool. Place the net and contents into the biohazard disposal bin and add the chlorine to affected area. Collect all items and return to the pump room for complete decontamination and disposal. • Place contents of scoop into the biohazard bin and rinse the scoop under running water • Fill a five gallon bucket 3⁄4 full with a chlorine/water solution: one part chlorine for every nine parts water

• Detach the net from the pole and place the net in the solution for 20 minute

• Once clean, dispose the gloves in the biohazard bag, tie the bag off and then place the bag in the garbage receptacle
When this last step has been completed, obtain and complete a “pool closure form” from the pump room desk. Pump Room Issues As lifeguards, there are few times that you will be in the pump room however, it is important to know what issues may require the pool being closed. The first thing to do when coming across most of these problems is to notify your manager or call individuals on the Facility/Maintenance Contacts list to receive further instructions.

Circulatory Pump
If the circulatory pump for a pool is
turned off then the pump is off and the filters cannot function, and without filters patron cannot be in the pool. To determine if a given pump is on or off look at the breaker panel; if the light is off then the pump is off. First notify your supervisor, and then clear the affected pool. If no supervisor is present, first clear the affected pool and then call individuals on the Facility/Maintenance Contacts List to receive further instructions.

Pool Chemistry
Issues
pH Levels
pH levels that are out of prescribed ranges have the potential to cause injury or illness to those in the water. If the pH is lower than 7.2 or higher than 7.8, notify your supervisor or call individuals on the Facility/Maintenance Contacts List to receive further instructions. A pH level that is out of the prescribed range may require the pool to be cleared.

Chlorine It is imperative to ensure that the pool has the proper part per million (ppm) of chlorine. If the chlorine levels are below 1 ppm or above 10 ppm then notify your supervisor or call individuals on the Facility/Maintenance Contacts List to receive further instructions. With this issue the pool may need to be cleared.

Hazardous
Weather
Lightning, thunder, hail, and tornado watches or warnings are all possible reasons for pool closure due to
weather. However, the most common of these are thunder and lightning. If you hear thunder or see lightning, then the pool must be closed and the deck must be cleared. The deck and pool must remain closed for 30 minutes after each instance of thunder or lightning.

For example, a lightning strike occurs so you close the pool for 30 minutes. If 25 minutes passes and you see lightning again, the clock would reset. Everyone must wait 30 minutes from the last lightning strike before reentering the water.

Page F-2.57
25 Air Quality Facility and Program Closure Protocol:

Due to the common occurrence of wildfires in the Northern California region, Team Sheeper Inc has implemented our own Air Quality Facility and Program Closure Protocol. The data in which we will use to implement our company protocol comes from the website PurpleAir.com as it displays a more accurate and current air quality reading.

The primary colors you should be aware of when the air quality starts to become hazardous are: Orange (Unhealthy for sensitive groups) – With an air quality index between 101-150 Red (Unhealthy) – With an air quality index between 151-200 Please check PurpleAir.com and add our zip code “94303” as well as set the ‘conversion’ to “AQandU” to get a more current reading for our location. The AQandU conversion is the closest to what the EPA calculations.

Orange Protocol
It’s OK to be active outside, especially for SHORT ACTIVITIES such as recess and physical education.

For LONGER ACTIVITIES such as athletic practice, take more breaks and do less intense activities.

All long-duration, high-intensity activity groups, including Swim School will be cancelled when air quality reaches 130.

Red Protocol
The Rinconada Aquatic Facility will be CLOSED and all staff sent home when air quality reaches 150.

Open Swim and Lap Swimming will be the only programs operational between the air quality of130-150. *Current Covid-19 Standard Operating Procedures at Burgess Pool is available upon request as these protocols change to match the state and county guidelines in current time.

Page F-2.58
26 Summary
Each year an annual report is prepared, it demands an extreme team effort to collect, analyze and display data that we believe best and truly depicts our motives and intentions as a community pool operator.

Each year an annual report is prepared, it allows us to reflect on our daily responsibilities and listen to the collection of individuals and families that make up the Menlo Park Aquatic Community. We are able to learn more about their interactions and experiences as they engage in the aquatic programming. We learn how, why, and when the community engages with the facility. We are afforded the opportunity to read community members feelings and thoughts about a very important place that allows them to enter a liquid environment that calms and heals as well as invigorates and centers them.

Each year an annual report is prepared, we as operators revisit how vital and important the usage of this shared and somewhat scarce body of water is to thousands of individuals.

Information gathered reaffirms the importance of our role as stewards of the facility. A role we assume with great care and sensitivity. We rely heavily on our company core values to make objective and equitable decisions that benefit the most, while inhibiting the least.

Each year, the annual report allows us to set the course for the upcoming year. The five main objectives for the new year are:

1. Retain our current aquatics staff

2. Recruit new aquatic staff members and partners to assist in rebuilding our legacy programs.

3. Provide youth group swim lessons.

4. Provide an abundance of low cost open/family swim opportunities.

5. Provide a comprehensive water therapy program.

We are proud of the body of work that our community of swimmers in collaboration with our organization has been able to present to the Menlo Park, Parks and Recreation Commission.

Page F-2.59
27 Appendix A Facility Audit
Aquatic Observational, Facility and Skill Audit
Form
CLIENT FACILITY: Menlo Swim & Sport - Burgess Pool DATE: 01/15/2022 AUDITOR TIME: 8:38am JCW
Water Safety Staff and Operations
Evaluation Categories Comments NI, S, AA, O Video/Photo The number of lifeguards was
appropriate for the activities taking
place at the time of the audit
One lifeguard on duty for lap and swim team activities taking place during the observation is appropriate.

AA Video
Supervisor/Lifeguards were positioned
effectively for the number of guests
and the activity taking place.

The lifeguard was roaming between the two pools, which was good positioning. Lifeguard number two was positioned by the elevated chair between the pools with a view of both, which is also excellent. AA Video
Supervisors were proactively watching
the lifeguards perform their duties.

I observed the supervisor on deck during the surveillance portion of the audit. This is excellent. AA Video
Continuous surveillance of swimmers
was maintained. Lifeguard appeared
to be scanning their entire zone using
bottom up scanning when appropriate
The surveillance was good. Both of the lifeguards that I observed were watching the water. Make sure to look down from the edge and into the corners.

AA Video
All aquatic staff was easily identifiable
and their appearance was
professional.

The staff were wearing appropriate clothing for winter lifeguarding with parkas over sweats and swimwear in case they need to go into the pool. AA Video
Lifeguards performed no other
activities while “on duty”
While on deck, the lifeguards only job was to watch the pool. This is also excellent. O Video
Whistles or signal devices were readily
available for emergency use.

The lifeguards had whistles. The facility also uses radios to communicate. AA Video
Lifeguards Enforced rules and
communicated professionally with the
guests
I did not witness any rule enforcements, but did observe interactions with guests that were polite and helpful.

AA
On deck supervisors have had some
type of formal lifeguard management,
supervisor or other aquatic
management training
The supervisory staff should have certification and/or training beyond Basic Lifeguard Training. Lifeguard Management, TOTAL Guard course or aquatic schools or institutions.

S Video
Lifeguards were "rescue ready", straps
on and leaning in when at seated
stations or walking on deck.

Lifeguards were in standing/walking stations with the tube strap on and were very attentive and rescue ready.

AA Video
Lifeguards were wearing appropriate
face covering
The lifeguards were wearing masks.

AA Video
There was a monitor on deck
enforcing face coverings and social
distancing
The guests were on deck with masks and were monitored by the counter staff, Supervisor on Duty and Lifeguards.

AA Video
Zone coverage was maintained
through out the rotation of Lifeguards.

Rotating Lifeguards were watching the
pool.

The first rotation was OK, the guards during the second rotation spent some time talking but were still watching the pool.

AA Video
Section
Overall
Certifications for lifeguards are on file
at the facility.

Yes, certificates are on file.

AA
Page F-2.60
28 Additional Notes It was a good observation, especially on a cold winter day. The guards and supervisor understand principles of patron supervision and safety.

Customer Service
Evaluation Categories Comments NI, S, AA, O Photo #
Facility schedule and fees are posted, The pricing on the white board in the lobby. The schedule is on the front counter. O
Lobby and customer service counters
are clean.

The lobby looks great! It is neat, clean and inviting.

AA
Fee collection process and staff
services.

The front counter staff was welcoming and attentive.

AA
Changing area is clean and well
attended to.

The changing areas look neat and clean.

AA
Locker room electrical outlets are
GFIC and are functional
I checked the GI outlets. All were good but someone should check the outlet in the family changing room. AA
Restroom toilets and sinks are
functional and clean with towels, TP
and/or hand dryers
All of the toilets and sinks were functional. The towels were provided and stocked.

AA
Shower area is clean, showers are
functional and have soap dispensers,
ADA shower(s) is/are working
The showers were clean. Two showers in the men's room need handles affixed, staff were working on these. The ADA shower in the men's has no ADA shower head. This is very common as they get vandalized.

S P1, P2
Section
Overall
Floors and walkways are clean,
walking surfaces are appropriate.

All of the floors are clean and the surface is appropriate to reduce potential for slipping. AA
Equipment
Evaluation Categories Comments NI, S, AA, O Photo #
Lanes lines are in good condition,
stored properly with minimal cracked
or broken floats
All of the lane lines in the pools are in excellent condition.

O
Swimming gear is stored properly and
in good condition.

The swimming gear was very organized in the gear storage systems.

O
Rescue tubes are in good condition
and those not in use are stored well
The rescue tubes are in good condition and are stored well.

AA
Back board is on deck, stored
appropriately and has functional head
stabilizers and proper straps.

I inspected the backboard on deck. It is functional and in good condition.

AA
Crash bag or other portable medical kit
is located in a good location and has
equipment "bundled" in it.

The crash box is located in the center of the facility which is excellent. It is well stocked and ready to go. Make sure you have a BVM in or around the Crash Box
AA P3
Facility has a working AED per State
code
I inspected the AED and it is in working order with the proper pads.

AA
Correct number of reaching hooks are
available and ready for use.

The facility has two reaching hooks and meets code.

AA
Page F-2.61
29 Correct number of ring buoys are
available and ready for use.

The facility has three well placed ring buoys exceeding code.

AA
OSHA 10 person first aid kit The crash box on deck far exceeds the OSHA First Aid requirement. O P4
Water slides are in good condition,
registered with DOSH and maintained
and operated by properly trained staff.

NA

Play structures are in good condition,
with no sharp edges, protruding bots
and functional
I inspected the mushroom "waterfall". It is in good condition with no hazards under the waterline or on the touchable areas.

AA
Section
Overall
Diving boards are well maintained,
stands/bases, fulcrums, steps,
mounting bolts, hand rails and board
surface are in good condition
NA
AA
Additional Notes The indoor facilities and entry area are well kept and in good condition. The safety equipment is in in working order, readily available and in good working condition.

Pool Area
Evaluation Categories Comments NI, S, AA, O Photos #
General appearance of the pool area. The pool area looks clean and all is well organized. AA Large equipment is properly stored
away from the pool.

The pool cover reels, lane line reel and polo goals are well stocked. AA
Drinking Fountains are clean and
functional
The drinking fountain is clean and functional.

AA
Decks are clean and free of cracks,
chips and standing water.

The chemical pitting on many areas of the pool deck is close to being an area of concern. Some of the cracks and pitting are approaching hazard levels. S P5-P10
Deck expansion joints are well sealed
and impenetrable
Expansion joint sealant is still acceptable but will need resealing soon. The bad seals let water intrude and can undermine the structure integrity of the concrete slabs. AA P11, P12
Deck drains are in good condition and
functional.

The drains look good. One needs patching around the frame.

AA P13
Depth markers are of proper size are
posted on deck and pool walls, they
are not faded.

I inspected all on deck and vertical depth markers. All meet code and are in good condition.

AA
No diving is marked on the deck in
areas of less than 5 feet of water
depth.

No diving markers on deck are in place and meet code with international "no diving" symbol in place.

AA
Starting Blocks if in place are secure
and covered or signed "not for use"
The blocks are secure with cones in place so they do not get used without supervision O
Condition of pool coping stones, gutter
tiles, rim flow grates or skimmers.

The rim flow grates are in good condition. The gutter tile in the main pool is good. There are some small tiles that are missing around the instructional pool. This is a very standard issue with 1" tile perimeters.

AA P14 -P17
Built in stairs and their edges are in
good condition. Handrails are tight.

All of the built in stairs in the instructional and top pool are in good condition.

AA
Page F-2.62
30 Ladder handrails are tight, ladder
steps are in good condition
I checked all the handrails. They are in good condition. Some of the steps have brown staining from re-bar close to the plaster surface. This is standard issue and should be addressed next plaster job. AA P18-P19

Functional lifeguard stands, includes;
steps, rails, platforms, seat and no
potential "strap hooks"
I inspected all three lifeguard stands, steps, bolts, surfaces, seats and all are safe and in good working order.

AA
Pool cover and lane line reels,
handles, wheels, brakes, bearings.

I inspected all four pool cover reels and found them to be in good condition. AA
ADA Compliance for means of pool
entry, placement of pool lifts and
alternate means of entry ramps, stairs
ADA lifts are in place. They are to be accessible and working and in place whenever the pool is open. They should be able to be operated by the user without assistance. AA
Pool surface is uniform in color and
surface is acceptable, lane markings
are visible and in good condition.

The lane markings and hockey bottom are in good condition. There is rust staining on the bottom due to re-bar proximate to plaster surface "bleeding" through. This is a standard issue and should be addressed next plaster job. AA P20-P22
Pool drain covers are VGB Compliant,
Inlets and other covers are in good
condition.

The drains appear to be VGB compliant. They need inspection, replacement and certification every 5, 7 or 10 years depending on the type of drain.

AA
Pool signs meet code requirements,
including; Capacity, 911, RB/CPR,
Active Diarrhea, Pool Rules. No
Diving; No LG on Duty,
Fill in signs for all three pool areas. Need capacity, pool address and emergency hospital, urgent care or closest facility address and phone number. Pool capacity is determined by multiplying length times width of the pool and divide by 20.

AA P23
Additional signs depending on facility
amenities and type of use; No
Swimming After Dark, No Running,
Shower Before Entering, and others
Good extra signs are posted; shower, no diving, no breath holding, watch your children, non-swimmers wear a PFD.

O
Section
Overall
Water appearance is not turbid or
cloudy, looks clean and pool bottom is
clearly visible at main drain.

The water looks great.

AA AA
Facility fences and barriers meet State
code
I inspected the entire fence line and found no openings or gaps beyond code.

AA
Additional Notes The pool area looks clean and is well organized and maintained. There are some issues surrounding the pool deck surface, pool plaster and expansion joint sealant that will require significant repairs (capital level for deck and plaster) that will need to be planned to address in the future.

Mechanical Room
Evaluation Categories Comments NI, S, AA, O Photos #
Entrance to mechanical areas and
chemical storage areas are well
marked, hazardous material signs and
precautions are appropriate,
Need to put sign on the mechanical room door indicating it is a mechanical room. All the hazardous material storage area signs meet code!
AA
Mechanical and chemical storage
areas are easily accessible for staff
and not accessible to all others.

Yes, these areas are locked to the public.

AA
Page F-2.63
31 Safety Data Sheets are on file or in a
binder and readily available. A facility
map with an evacuation plan is posted
and visible.

SAS' are in a binder in the mechanical room.

O
Area is clean and not cluttered.

Working surfaces are well maintained
and ready for use.

The area is very clean and well maintained.

O
Chemicals and flammables are stored
properly. Incompatible materials are
not stored improperly.

All of the chemicals and flammables are stored safely.

O
There is at least three feet of
clearance in front of all electrical
panels.

Yes, there is no clutter in front of the panels.

O
Portable tools and equipment are
stored correctly. and other equipment
is stored correctly and in a proper
location.

Everything is put away neatly and well taken care of.

O
Extra pool mechanical equipment is
stored correctly and in a proper
location.

The pool vacuum's and other equipment is stored properly.

O
Pipe contents and flow direction are
well marked on the appropriate
plumbing.

Yes, it is well marked, easy to understand the flow and contents.

O
Pipe valves, pressure and flow
gauges, and water shut-off points are
well marked, visible and easily
accessible to ensure operational
readiness in the event of an
emergency
The room is very neat and all the gauges and valve handles, wheels, etc. are visible and accessible.

O
Daily pool log is kept and up to date,
test times, routine maintenance and
regular inspections, are noted.

I inspected all daily logs and maintenance logs. All of the logs are up to date. Excellent record keeping system.

O
Additional chemicals if added are
noted in pool log (anything not from
automated chemical controllers)
Yes, additional chemical additions are noted in the log.

O
Special projects and equipment
replacements are recorded and
tracked for long range maintenance
planning
Yes, this information is also documented.

O
Slides are in good condition and are
properly maintained.

NA

Water play features and other special
aquatic amusements are in good
condition and properly maintained
Yes, they are in good condition and properly maintained.

AA
Diving Boards are in good condition
and properly maintained.

NA

Section
Overall
Maintenance staff is properly trained
and/or certified and receives safety
and compliance training, and is well
supervised.

Yes, the maintenance staff is CPO certified
Page F-2.64
32 Additional Notes This is the cleanest and best maintained mechanical room I have inspected in a long time! The equipment is in good condition and record keeping is excellent. These "capital" assets are being well taken care of.

Lifeguard Practical Skills
Evaluation Categories Comments
Lifeguard # 1 Active Rescue Name: Cameron Merrells NI, S, AA, O Video/Photo Signals other guards and enters water
safely
Remember to hold the tube cord.

AA Video
Section
Overall
Effectively handles victim and brings
them to safety
Great rescue!
O Video AA/O
Lifeguard # 1 Submerged Rescue Name: Cameron Merrells NI, S, AA, O Video/Photo Spots victim, signals other Guards and
enters safely
Great signal and entry.

O Video
Performs effective surface dive and
retrieves victim off the bottom.

Great surface dive.

O Video
Section
Overall
Effectively places the victim on the
rescue tube and moves to the wall.

Great placement on the tube.

O Video O
Lifeguard # 2 Active Rescue Name: John Tupper NI, S, AA, O Video/Photo Signals other guards and enters water
safely
Great!
O Video
Section
Overall
Effectively handles victim and brings
them to safety
Great handling of the victim.

O Video O
Lifeguard # 2 Submerged Rescue Name: John Tupper NI, S, AA, O Video/Photo Spots victim, signals other Guards and
enters safely
Great entry.

O Video
Performs effective surface dive and
retrieves victim off the bottom.

Great victim retrieval.

O Video
Section
Overall
Effectively places the victim on the
rescue tube and moves to the wall.

Great rescue!
O Video O
Ratings Key: NI = Needs Improvement, S = Satisfactory, AA = Above Average, O = Outstanding Overall Audit Comments:

This was a good operational audit, the staff were supervising patrons and the facility in a very safe manner, all of the required and necessary equipment are on site and all staff carries state required certifications. The facility is showing some age in the form of very standard/common issues. The deck pitting and surface should be addressed in the future, at some point the health department may require this work. The pool plaster should be addressed when the surface cycles for replastering. The deck expansion joints should be resealed in the next year or two. The mechanical room and maintenance practices are excellent and the City's facility is being well taken care of by your leasee. Staff testing was a good indicator that staff possess a level of competence that comes through good supervision and training. Overall this was a very good and above average audit.

Audit
Overall
Page F-2.65
33 AA
Total Aquatic Management
2022
Menlo Swim and Sport – City of Menlo Park Burgess Pool - Site Visit Photos 1/15/2022 – Photos 1 & 2 Men’s Shower Rooms
Page F-2.66
34 Photo 3 & Photo 4 Combined – Crash Box with First Aid Supplies on Deck.

Photos 5 through 10 – Pool Deck Surfacing Condition
Page F-2.67
35 Page F-2.68
36 Photos 11 and 12 Expansion joint sealant
Page F-2.69
37 Page F-2.70
38 Photo 13 Deck Drain
Page F-2.71
39 Photos 14 through 17 Perimeter Tiles
Page F-2.72
40 Photos 18 and 19 Staining from rebar “seep” on two sets of built-in ladder stairs Page F-2.73
41 Photos 20 and 21
Page F-2.74
42 Page F-2.75
43 Pool Code Compliance Signs
Page F-2.76

AQUATICS COMPARATIVE DATA SUMMARY
2021-22
City / agency
Service
population Facility owner Aquatics operator Maintains facility Owner's
annual
expenditures
Owner's
annual
revenues
Operator's
annual
expenditures
Operator's
annual
revenues
# of
facilities # of pools
Seasonal
facilities
Yearround
facilities
City of Belmont 28,000
Sequoia Union High
School District
City of Belmont
(rents to other user
groups when not in
use by Belmont
Sequoia Union High
School District NA NA $ 108,000 $ 76,000 1 1 1
City of Burlingame 30,106
San Mateo High School
Unified School District
Burlingame Aquatics
Club
Cost is off-set by
City $ 200,000 $ - $ 771,000 $ 550,000 1 1 1
City of Daly City 104,901
Jefferson Union High
School District City of Daly City
Giammona High
School $ 345,388 $ 117,423 $ 345,388 $ 117,423 1 1 1
City of El Cerrito 25,600 City of El Cerrito
City of El Cerrito
Recreation Outside contractor $ 1,618,699 $ 1,600,000 $ 1,618,699 $ 1,600,000 1 2 1 City of Gilroy 59,520
Gilroy Unified School
District
Swimming Swan
LLC
Gilroy Unified
School District
conducts
maintenance but City
pays for all costs $ 358,750 NA $ 150,000 NA 1 2 1
City of Menlo Park 33,780 City of Menlo Park Team Sheeper, Inc.

City of Menlo Park
Public Works $ 645,000 $ 24,000 $ 1,838,832 $ 2,220,857 1 2 1 City of Mountain View 80,000 City of Mountain View
City of Mountain
View Recreation
City of Mountain
View Recreation $ 924,000 $ 300,000 $ 924,000 $ 300,000 2 2 1 1 City of Newark 49,000 City of Newark City of Newark
City of Newark
Public Works $ 1,240,144 $ 798,000 $ 1,240,144 $ 798,000 1 2 1 City of Palo Alto 68,572 City of Palo Alto Team Sheeper, Inc.

City of Palo Alto
Public Works NA $ 9,372 $ 882,570 $ 937,182 1 2 1
City of San Francisco 900,000 City of San Francisco
City of San
Francisco
Recreation
City of San
Francisco
Recreation $ 4,215,000 $ - $ 4,215,000 $ - 10 11 1 9
City of Walnut Creek 100,000 City of Walnut Creek
City of Walnut Creek
Recreation Outside contractor $ 1,806,000 $ 850,000 $ 1,806,000 $ 850,000 2 3 1 1 Hayward Area Recreation
and Park District 280,000
Hayward Area
Recreation and Park
District
Hayward Area
Recreation and Park
District
Hayward Area
Recreation and Park
District $ 2,539,000 $ 768,000 $ 2,539,000 $ 768,000 4 7 3 1 Ladera Recreation
District (Portola Valley) 2,500 Ladera Rec. District Ladera Rec. District Ladera Rec. District $ 635,000 $ 628,000 $ 635,000 $ 628,000 Pleasant Hill Recreation
& Park District 40,000
Pleasant Hill Recreation
& Park District
Pleasant Hill
Recreation & Park
District Outside contractor $ 696,500 $ 350,000 $ 696,500 $ 350,000 2 3 1 1 Agencies provided data in response to City of Menlo Park's request for information ATTACHMENT C Page F-2.77
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Q1
Please enter the information below for your agency
Name Steven Thomas
Company City of Walnut Creek
Address
City/Town Walnut Creek
State/Province CA
ZIP/Postal Code 94597
Country USA
Email Address
Phone Number
Q2
Population of Service Area:
70k
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round
Respondent skipped this question
Q4
Is your pool open 7 days a week?
Respondent skipped this question
Q5
What holidays do you observe?
Respondent skipped this question
#1

COMPLETE
Collector: Web Link 3 (Web Link)
Started: Thursday, July 19, 2018 2:30:27 PM
Last Modified: Thursday, July 19, 2018 2:39:24 PM
Time Spent: 00:08:57
IP Address:

Bay Area Public Pool Operators Association
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Q6
What advertising methods do you use?
Respondent skipped this question
Q7
# of Lap Swim participants this year
Respondent skipped this question
Q8
# of group swim lesson registrants
Respondent skipped this question
Q9
# of private lesson registrants
Respondent skipped this question
Q10
Did registrations trend up, down, or stay steady compared to last year?
Respondent skipped this question
Q11
Did Lap Swim attendance trend up, down, or stay steady
compared to last year?
Respondent skipped this question
Q12
Did Recreational Swim attendance trend up, down, or stay steady compared to last year?
Respondent skipped this question
Q13
Which registration software do you use?
Respondent skipped this question
Q14
Does your organization offer scholarships?
Respondent skipped this question
Q15
What is required to qualify for a scholarship?
Respondent skipped this question
Q16
Does your organization cover...

Respondent skipped this question
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Q17
How much does your scholarship/fee assistance program
provide per participant/family
Respondent skipped this question
Q18
What is your annual aquatics budget?
1,762,007
Q19
Check the box below for each item that IS included in your annual aquatics budget.

Gas,
Electric,
Water,
Pool Chemicals
Q20
List your annual expenditures for the following items:

Full Time Staff 255,068
Part Time Staff 484,000
Operating Expenses 1,000,000
Q21
What is the total aquatics revenue for your agency?
830,000
Q22
Please indicate the number of Full-Time Employees
Administration/Supervisor 3
Facility Manager/Supervisor 10
Swim Instructors 100 (Guards & Instructors)
Q23
Please indicate the approximate value of benefits package Respondent skipped this question
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Q24
Please indicate the number of employees on staff in each position Aquatics Supervisor 1
Aquatics Coorinator 1
Administrative Aide 1
Maintenance Worker 1
Pool Manager 10
Senior Lifeguard 10
Lifeguard 80 (All temp staff are LG's & SI's)
Q25
Pool maintenance is taken care of by:

Respondent skipped this question
Q26
Janitorial Services are taken care of by:

Respondent skipped this question
Q27
Please indicate the pay ranges for the following full time/ part time employees Pool Manager $17.50 - $21.50
Senior Lifeguard $15.50 - $16.50
Lifeguard $12.50 - $13.50
Q28
Please indicate the prices and ages for the following services Lap Swim Adult $6.00 (13 & up)
Lap Swim Senior None
Facility Use Fee (Deck/Shower Fee) None
Water Exercise Drop-In $7
Rec Swim Adult $6.00
Rec Swim Youth $4.50
Rec Swim Child $3.50
Rec Swim Senior None
Private Swim Lesson (Per Class/day) $25
Group Swim Lesson (Per Class/day) $9
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Q29
Do you offer a discounted punch pass option? What is it and how much is it discounted? 15 Punch pass is $73.50 (makes each swim $4.90 - save $1.10) 30 Day unlimited Pass for $65
12 Punch pass for water ex (makes each class $5.50 saves $2.50 per class) Q30
Please indicate what you charge for the following
programs:

Respondent skipped this question
Q31
What is your line item budget for
Respondent skipped this question
Q32
Please list all swim teams:Indicate: Team NameSportAge
GroupAgency Run? Number of participantsRental Fee's (if applicable)Any Additional Information
Respondent skipped this question
Q33
What lifeguard curriculum do you use?
Respondent skipped this question
Q34
List the number of staff you have that are certified in the following
Respondent skipped this question
Q35
Which Title 22 Curriculum do you use?
Respondent skipped this question
Q36
Has your county allowed you to register Title 22?
Respondent skipped this question
Q37
What County are you in?
Respondent skipped this question
Q38
Do you currently track rescue statistics?
Respondent skipped this question
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Q39
Number of rescues per year
Respondent skipped this question
Q40
Most recuses occur at this dept:

Respondent skipped this question
Q41
Most rescues occur during this program:

Respondent skipped this question
Q42
Who is your first aid supply vendor?
Respondent skipped this question
Q43
Where do you get your lifeguard equipment from?
Respondent skipped this question
Q44
Where do you get your Uniforms & T-shirts?
Respondent skipped this question
Q45
What was a big struggle for you/your facility this year? Respondent skipped this question
Q46
What was a big success for you/your facility this year? Respondent skipped this question
Q47
Are there any other questions you would like added to the next Annual Survey?
Respondent skipped this question
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Q1
Please enter the information below for your agency
Name Cody George
Company Hayward Area Recreation and Park District
Address
City/Town Hayward
State/Province CA
ZIP/Postal Code 94541
Email Address
Phone Number
Q2
Population of Service Area:
280,000
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round
Respondent skipped this question
Q4
Is your pool open 7 days a week?
Respondent skipped this question
Q5
What holidays do you observe?
Respondent skipped this question
#2

COMPLETE
Collector: Web Link 3 (Web Link)
Started: Thursday, July 19, 2018 2:32:15 PM
Last Modified: Thursday, July 19, 2018 3:14:38 PM
Time Spent: 00:42:23
IP Address:

Page F-2.84
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Q6
What advertising methods do you use?
Respondent skipped this question
Q7
# of Lap Swim participants this year
Respondent skipped this question
Q8
# of group swim lesson registrants
Respondent skipped this question
Q9
# of private lesson registrants
Respondent skipped this question
Q10
Did registrations trend up, down, or stay steady compared to last year?
Respondent skipped this question
Q11
Did Lap Swim attendance trend up, down, or stay steady
compared to last year?
Respondent skipped this question
Q12
Did Recreational Swim attendance trend up, down, or stay steady compared to last year?
Respondent skipped this question
Q13
Which registration software do you use?
Respondent skipped this question
Q14
Does your organization offer scholarships?
Respondent skipped this question
Q15
What is required to qualify for a scholarship?
Respondent skipped this question
Q16
Does your organization cover...

Respondent skipped this question
Page F-2.85
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Q17
How much does your scholarship/fee assistance program
provide per participant/family
Respondent skipped this question
Q18
What is your annual aquatics budget?
$1,977,097
Q19
Check the box below for each item that IS included in your annual aquatics budget.

Gas,
Electric,
Water,
Pool Chemicals
Q20
List your annual expenditures for the following items:

Full Time Staff not included in aquatic budget
Part Time Staff $739,647
Operating Expenses $368,500
Supply Budget $33,300
Q21
What is the total aquatics revenue for your agency?
$835,650
Q22
Please indicate the number of Full-Time Employees
Administration/Supervisor 1 - Aquatics Supervisor
Facility Manager/Supervisor 1 - Recreation Coordinator - Vacant Other (please specify) 1 - Maintenace and Construction Foreman Other (please specify) 1 - Maintenace and Construction Technician Q23
Please indicate the approximate value of benefits package Respondent skipped this question
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Q24
Please indicate the number of employees on staff in each position Aquatics Supervisor 1
Aquatics Coorinator 1
Aquatics Rec. Specialist 1
Administrative Aide 1
Maintenance Worker 6
Pool Manager 5
Assistant Pool Manager 5
Senior Lifeguard 5
Lifeguard 30
Swim Instructor 50
Cashier 8
Aerobics Instructor 5
Coach 3
Other 2
Q25
Pool maintenance is taken care of by:

Respondent skipped this question
Q26
Janitorial Services are taken care of by:

Respondent skipped this question
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Q27
Please indicate the pay ranges for the following full time/ part time employees Aquatics Supervisor $7253 - $8816 / month
Aquatics Coordinator $5696 - $6924 / month
Aquatics Rec. Specialist $23.57 - $30.39 / hour
Maintenance Worker $13.01 - $16.60 / hour
Pool Manager $22.68 - $28.95 / hour
Assistant Pool Manager $17.15 - $21.68 / hour
Senior Lifeguard $15.07 - $16.60 / hour
Senior Swim Instructor $17.15 - $21.68 / hour
Lifeguard $13.01 - $14.34 / hour
Swim Instructor $14.34 - $16.60 / hour
Cashier $11.77 - $12.38
Aerobics Instructor $30.10 / hour
Coach $15.07 - $16.60 / hour - Swim Team Coach
Other $15.07 - $16.60 / hour - Swim Tennis & Junior Lifeguard Camp Coordinator
Other $7136 / month - Maintenace and Construction Foreman Other $5603 - $5883 - Maintenace and Construction Technician Page F-2.88
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Q28
Please indicate the prices and ages for the following services Lap Swim Adult $5.00
Lap Swim Youth $5.00
Lap Swim Child not offered
Lap Swim Senior $5.00
Facility Use Fee (Deck/Shower Fee) $5.00
Water Exercise Drop-In $10.00
Rec Swim Adult $3.00
Rec Swim Youth $3.00
Rec Swim Child $3.00
Rec Swim Senior $3.00
Private Swim Lesson (Per Class/day) $27.67 / 30 min class Group Swim Lesson (Per Class/day) $6.33 / 30 min class
Adaptive Lesson (Per Class/day) $6.33 / 30 min class
Q29
Do you offer a discounted punch pass option? What is it and how much is it discounted? 15 Lap Swim Pass - $57.00 / Senior $43.00
Q30
Please indicate what you charge for the following
programs:

Respondent skipped this question
Q31
What is your line item budget for
Respondent skipped this question
Q32
Please list all swim teams:Indicate: Team NameSportAge
GroupAgency Run? Number of participantsRental Fee's (if applicable)Any Additional Information
Respondent skipped this question
Q33
What lifeguard curriculum do you use?
Respondent skipped this question
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Q34
List the number of staff you have that are certified in the following
Respondent skipped this question
Q35
Which Title 22 Curriculum do you use?
Respondent skipped this question
Q36
Has your county allowed you to register Title 22?
Respondent skipped this question
Q37
What County are you in?
Respondent skipped this question
Q38
Do you currently track rescue statistics?
Respondent skipped this question
Q39
Number of rescues per year
Respondent skipped this question
Q40
Most recuses occur at this dept:

Respondent skipped this question
Q41
Most rescues occur during this program:

Respondent skipped this question
Q42
Who is your first aid supply vendor?
Respondent skipped this question
Q43
Where do you get your lifeguard equipment from?
Respondent skipped this question
Q44
Where do you get your Uniforms & T-shirts?
Respondent skipped this question
Q45
What was a big struggle for you/your facility this year? Respondent skipped this question
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Q46
What was a big success for you/your facility this year? Respondent skipped this question
Q47
Are there any other questions you would like added to the next Annual Survey?
Respondent skipped this question
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Q1
Please enter the information below for your agency
Name Jeff Dybdal
Company Recreation Cordinator
Address
City/Town Dublin
State/Province California
ZIP/Postal Code 94568
Country United States
Email Address
Phone Number
Q2
Population of Service Area:
59,563 (2016 stats)
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round
Respondent skipped this question
Q4
Is your pool open 7 days a week?
Respondent skipped this question
Q5
What holidays do you observe?
Respondent skipped this question
#3

COMPLETE
Collector: Web Link 3 (Web Link)
Started: Thursday, July 19, 2018 3:28:21 PM
Last Modified: Thursday, July 19, 2018 4:35:34 PM
Time Spent: 01:07:13
IP Address:

Page F-2.92
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Q6
What advertising methods do you use?
Respondent skipped this question
Q7
# of Lap Swim participants this year
Respondent skipped this question
Q8
# of group swim lesson registrants
Respondent skipped this question
Q9
# of private lesson registrants
Respondent skipped this question
Q10
Did registrations trend up, down, or stay steady compared to last year?
Respondent skipped this question
Q11
Did Lap Swim attendance trend up, down, or stay steady
compared to last year?
Respondent skipped this question
Q12
Did Recreational Swim attendance trend up, down, or stay steady compared to last year?
Respondent skipped this question
Q13
Which registration software do you use?
Respondent skipped this question
Q14
Does your organization offer scholarships?
Respondent skipped this question
Q15
What is required to qualify for a scholarship?
Respondent skipped this question
Q16
Does your organization cover...

Respondent skipped this question
Page F-2.93
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Q17
How much does your scholarship/fee assistance program
provide per participant/family
Respondent skipped this question
Q18
What is your annual aquatics budget?
$2,835,859.00
Q19
Check the box below for each item that IS included in your annual aquatics budget.

Gas,
Electric,
Water,
Pool Chemicals
Q20
List your annual expenditures for the following items:

Full Time Staff $486,932
Part Time Staff $1,315,539
Operating Expenses $724,723
Supply Budget $255,665
Other (please specify) Advertising $53,000
Q21
What is the total aquatics revenue for your agency?
$1,907,449
Q22
Please indicate the number of Full-Time Employees
Administration/Supervisor 1 Assistant Department Head, 1 Rec Supervisor Facility Manager/Supervisor 2 Rec Coordinator, 2 Recreation Technician Q23
Please indicate the approximate value of benefits package Full Time 88,421
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Q24
Please indicate the number of employees on staff in each position Aquatics Director 1
Aquatics Supervisor 1
Aquatics Coorinator 2
Aquatics Rec. Specialist 2 (Recreation Technician is official job title) Office Staff 16
Maintenance Worker 0 (Pool Maintenance is operated under a contract w.

Private Company)
Pool Manager 3
Assistant Pool Manager 20
Senior Lifeguard 0
Senior Swim Instructor 0
Lifeguard 120
Swim Instructor 56
Pool Aide/Attendent 40 (Waterslide Attendants)
Cashier 45
Aerobics Instructor 0 (Aqua Aerobics is operated under a contract) Coach 10
Other 8 (Cook)
Other 25 (Concessions Worker)
Other 40 (Facility Attendant)
Q25
Pool maintenance is taken care of by:

Respondent skipped this question
Q26
Janitorial Services are taken care of by:

Respondent skipped this question
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Q27
Please indicate the pay ranges for the following full time/ part time employees Aquatics Director $11,485 - $14,357 (Monthly)
Aquatics Supervisor $7,934 - $9,916 (Monthly)
Aquatics Coordinator $6,740 - $8,429 (Monthly)
Aquatics Rec. Specialist $6,069 - $7,585 (Monthly - position is titled Recreation Technician)
Office Staff Minimum Wage - $23.76 (Hourly)
Maintenance Worker N/A
Pool Manager Minimum Wage - $42.44 (Hourly)
Assistant Pool Manager Minimum Wage - $25.68 (Hourly)
Senior Lifeguard NA
Senior Swim Instructor NA
Lifeguard Minimum Wage - $21.37 (Hourly)
Swim Instructor Minimum Wage - $21.37 (Hourly)
Pool Aide/ Attendant Minimum Wage - $14.85 (Hourly - position is titled Slide Attendant)
Cashier Minimum Wage - $14.85 (Hourly)
Jr. Lifeguard NA
Aerobics Instructor NA
Coach Minimum Wage - $30.82 (Hourly)
Other Minimum Wage - $17.82 (Hourly - Position is titled Facility Attendant)
Other Minimum Wage - $21.37 (Hourly - Position is titled Sr.

Facility Attendant)
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Q28
Please indicate the prices and ages for the following services Lap Swim Adult $6
Lap Swim Youth $6
Lap Swim Child $6
Lap Swim Senior $6
Facility Use Fee (Deck/Shower Fee) $6
Water Exercise Drop-In NA
Rec Swim Adult Summer Waterpark $13-$17, Rec Swim Fall, Winter, Spring $6
Rec Swim Youth Summer Waterpark $13-$17, Rec Swim Fall, Winter, Spring $6
Rec Swim Child Summer Waterpark $13-$17, Rec Swim Fall, Winter, Spring $6
Rec Swim Senior Summer Waterpark $13-$17, Rec Swim Fall, Winter, Spring $6
Private Swim Lesson (Per Class/day) NA
Group Swim Lesson (Per Class/day) $10 - $21.50 (25 minute lessons) Adaptive Lesson (Per Class/day) $10 - $21.50 (25 minute lessons) Q29
Do you offer a discounted punch pass option? What is it and how much is it discounted? Yes.

Waterpark we offer a resident discount season pass valid Monday-Thursday for $85 Lap Swim & Rec Swim $50 for 10 visits
Q30
Please indicate what you charge for the following
programs:

Respondent skipped this question
Q31
What is your line item budget for
Respondent skipped this question
Q32
Please list all swim teams:Indicate: Team NameSportAge
GroupAgency Run? Number of participantsRental Fee's (if applicable)Any Additional Information
Respondent skipped this question
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Q33
What lifeguard curriculum do you use?
Respondent skipped this question
Q34
List the number of staff you have that are certified in the following
Respondent skipped this question
Q35
Which Title 22 Curriculum do you use?
Respondent skipped this question
Q36
Has your county allowed you to register Title 22?
Respondent skipped this question
Q37
What County are you in?
Respondent skipped this question
Q38
Do you currently track rescue statistics?
Respondent skipped this question
Q39
Number of rescues per year
Respondent skipped this question
Q40
Most recuses occur at this dept:

Respondent skipped this question
Q41
Most rescues occur during this program:

Respondent skipped this question
Q42
Who is your first aid supply vendor?
Respondent skipped this question
Q43
Where do you get your lifeguard equipment from?
Respondent skipped this question
Q44
Where do you get your Uniforms & T-shirts?
Respondent skipped this question
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Q45
What was a big struggle for you/your facility this year? Respondent skipped this question
Q46
What was a big success for you/your facility this year? Respondent skipped this question
Q47
Are there any other questions you would like added to the next Annual Survey?
Respondent skipped this question
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Q1
Please enter the information below for your agency
Name Amanda Mendieta
Company AUSD
Address
City/Town Albany
State/Province California
ZIP/Postal Code 94706
Country United States
Email Address g
Q2
Population of Service Area:
100000
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round
Respondent skipped this question
Q4
Is your pool open 7 days a week?
Respondent skipped this question
Q5
What holidays do you observe?
Respondent skipped this question
#4

COMPLETE
Collector: Web Link 3 (Web Link)
Started: Friday, July 20, 2018 8:45:39 AM
Last Modified: Friday, July 20, 2018 8:55:29 AM
Time Spent: 00:09:50
IP Address:

Page F-2.100
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Q6
What advertising methods do you use?
Respondent skipped this question
Q7
# of Lap Swim participants this year
Respondent skipped this question
Q8
# of group swim lesson registrants
Respondent skipped this question
Q9
# of private lesson registrants
Respondent skipped this question
Q10
Did registrations trend up, down, or stay steady compared to last year?
Respondent skipped this question
Q11
Did Lap Swim attendance trend up, down, or stay steady
compared to last year?
Respondent skipped this question
Q12
Did Recreational Swim attendance trend up, down, or stay steady compared to last year?
Respondent skipped this question
Q13
Which registration software do you use?
Respondent skipped this question
Q14
Does your organization offer scholarships?
Respondent skipped this question
Q15
What is required to qualify for a scholarship?
Respondent skipped this question
Q16
Does your organization cover...

Respondent skipped this question
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Q17
How much does your scholarship/fee assistance program
provide per participant/family
Respondent skipped this question
Q18
What is your annual aquatics budget?
785000
Q19
Check the box below for each item that IS included in your annual aquatics budget.

Gas,
Electric,
Water,
Pool Chemicals
Q20
List your annual expenditures for the following items:

Full Time Staff 170000
Part Time Staff 385000
Operating Expenses 207000
Q21
What is the total aquatics revenue for your agency?
0 Q22
Please indicate the number of Full-Time Employees
Administration/Supervisor 2
Facility Manager/Supervisor 2 x .875 fte
Q23
Please indicate the approximate value of benefits package Full Time 26000
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Q24
Please indicate the number of employees on staff in each position Aquatics Director 2
Aquatics Supervisor 2
Aquatics Coorinator 2
Senior Lifeguard 5
Senior Swim Instructor 30
Lifeguard 30
Cashier 2
Aerobics Instructor 5
Q25
Pool maintenance is taken care of by:

Respondent skipped this question
Q26
Janitorial Services are taken care of by:

Respondent skipped this question
Q27
Please indicate the pay ranges for the following full time/ part time employees Aquatics Director 75000-115000
Aquatics Supervisor 32000-38000
Aquatics Coordinator 20-23/hr
Senior Lifeguard 15-1750/hr
Lifeguard 12-15
Swim Instructor 13-16
Cashier 11-14
Aerobics Instructor 34
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Q28
Please indicate the prices and ages for the following services Lap Swim Adult 6
Lap Swim Youth 4
Lap Swim Child 3
Lap Swim Senior 4.25
Facility Use Fee (Deck/Shower Fee) 3
Water Exercise Drop-In 10
Private Swim Lesson (Per Class/day) 28.12-32.50
Group Swim Lesson (Per Class/day) 10.75-12.37
Adaptive Lesson (Per Class/day) 11-13
Q29
Do you offer a discounted punch pass option? What is it and how much is it discounted? yes 20%
Q30
Please indicate what you charge for the following
programs:

Respondent skipped this question
Q31
What is your line item budget for
Respondent skipped this question
Q32
Please list all swim teams:Indicate: Team NameSportAge
GroupAgency Run? Number of participantsRental Fee's (if applicable)Any Additional Information
Respondent skipped this question
Q33
What lifeguard curriculum do you use?
Respondent skipped this question
Q34
List the number of staff you have that are certified in the following
Respondent skipped this question
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Q35
Which Title 22 Curriculum do you use?
Respondent skipped this question
Q36
Has your county allowed you to register Title 22?
Respondent skipped this question
Q37
What County are you in?
Respondent skipped this question
Q38
Do you currently track rescue statistics?
Respondent skipped this question
Q39
Number of rescues per year
Respondent skipped this question
Q40
Most recuses occur at this dept:

Respondent skipped this question
Q41
Most rescues occur during this program:

Respondent skipped this question
Q42
Who is your first aid supply vendor?
Respondent skipped this question
Q43
Where do you get your lifeguard equipment from?
Respondent skipped this question
Q44
Where do you get your Uniforms & T-shirts?
Respondent skipped this question
Q45
What was a big struggle for you/your facility this year? Respondent skipped this question
Q46
What was a big success for you/your facility this year? Respondent skipped this question
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Q47
Are there any other questions you would like added to the next Annual Survey?
Respondent skipped this question
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Q6
What advertising methods do you use?
Respondent skipped this question
Q7
# of Lap Swim participants this year
Respondent skipped this question
Q8
# of group swim lesson registrants
Respondent skipped this question
Q9
# of private lesson registrants
Respondent skipped this question
Q10
Did registrations trend up, down, or stay steady compared to last year?
Respondent skipped this question
Q11
Did Lap Swim attendance trend up, down, or stay steady
compared to last year?
Respondent skipped this question
Q12
Did Recreational Swim attendance trend up, down, or stay steady compared to last year?
Respondent skipped this question
Q13
Which registration software do you use?
Respondent skipped this question
Q14
Does your organization offer scholarships?
Respondent skipped this question
Q15
What is required to qualify for a scholarship?
Respondent skipped this question
Q16
Does your organization cover...

Respondent skipped this question
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Q17
How much does your scholarship/fee assistance program
provide per participant/family
Respondent skipped this question
Q18
What is your annual aquatics budget?
$807,234
Q19
Check the box below for each item that IS included in your annual aquatics budget.

None of the Above
Q20
List your annual expenditures for the following items:

Full Time Staff $232,320
Part Time Staff $624,638
Supply Budget $67,334
Q21
What is the total aquatics revenue for your agency?
$1,007,512
Q22
Please indicate the number of Full-Time Employees
Administration/Supervisor 1
Other (please specify) Coordinator-1
Other (please specify) Office Specialist-1
Q23
Please indicate the approximate value of benefits package Full Time $167,570
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Q24
Please indicate the number of employees on staff in each position Aquatics Supervisor 1
Aquatics Coorinator 1
Office Staff 9
Maintenance Worker 5
Pool Manager 10
Assistant Pool Manager 4
Senior Lifeguard 10
Lifeguard 78
Jr. Lifeguard 19
Q25
Pool maintenance is taken care of by:

Respondent skipped this question
Q26
Janitorial Services are taken care of by:

Respondent skipped this question
Q27
Please indicate the pay ranges for the following full time/ part time employees Aquatics Supervisor (salary) $93,094.56 - $116,358.26
Aquatics Coordinator (salary) $72,349.68 - $90,440.22
Office Staff (hourly wage) $11.60 - $18.35
Maintenance Worker (salary) $52,080.80 - $72,676.11
Pool Manager (hourly wage) $16.95 - $20.34
Assistant Pool Manager (hourly wage) $15.29 - $18.34
Senior Lifeguard (hourly wage) $13.32 - $15.99
Lifeguard (hourly wage) $11.25 - $15.60
Jr. Lifeguard (hourly wage) $10.50 - $12.60
Other Office Specialist- (wage) $62,548.79 - $78,189.15 Page F-2.110
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Q1
Please enter the information below for your agency
Name Peter Beireis
Address
City/Town Newark
State/Province 3624
ZIP/Postal Code 94560
Email Address
Phone Number
Q2
Population of Service Area:
$48K
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round Silliman Activity & Family Aquatic Center
lap pool, activity pool, lazy river, spa
Year round
Q4
Is your pool open 7 days a week?
Yes
#12

COMPLETE
Collector: Web Link 4 (Web Link)
Started: Tuesday, October 08, 2019 7:53:21 AM
Last Modified: Tuesday, October 08, 2019 8:44:19 AM
Time Spent: 00:50:57
IP Address:

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Q1
Please enter the information below for your agency
Name Tiffanie Lai
Company City of Mountain View
Address
City/Town Mountain View
State/Province CA
ZIP/Postal Code 94040
Country Santa Clara
Email Address
Phone Number
Q2
Population of Service Area:
80,000
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round 1 FT
1 Seasonal
Q4
Is your pool open 7 days a week?
Yes
#13

COMPLETE
Collector: Web Link 4 (Web Link)
Started: Friday, October 11, 2019 8:12:35 AM
Last Modified: Friday, October 11, 2019 9:09:26 AM
Time Spent: 00:56:50
IP Address:

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Q1
Please enter the information below for your agency
Name Tyler Waespi
Company East Bay Regional Park District
Address
City/Town Oakland
State/Province California
ZIP/Postal Code 94605
Country United States
Email Address
Phone Number
Q2
Population of Service Area:

Alameda and Contra Costa Counties.
#14

COMPLETE
Collector: Web Link 4 (Web Link)
Started: Wednesday, October 16, 2019 9:47:09 AM
Last Modified: Wednesday, October 16, 2019 10:12:57 AM
Time Spent: 00:25:48
IP Address:

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Q1
Please enter the information below for your agency
Name Steven Thomas
Company City of Walnut Creek: Aquatics
Address
City/Town Walnut Creek
State/Province CA
ZIP/Postal Code 94597
Country United States
Email Address
Phone Number
Q2
Population of Service Area:
100,000
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round Clarke Swim Center
Wading pool - Seasonal
50 meter pool - year round
6 lane 25m Diving well - year round
Larkey Swim Center
25yrd x 25m - year round
Splashpad - seasonal
#15

COMPLETE
Collector: Web Link 4 (Web Link)
Started: Tuesday, October 22, 2019 12:07:43 PM
Last Modified: Tuesday, October 22, 2019 1:02:04 PM
Time Spent: 00:54:21
IP Address:

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Q1
Please enter the information below for your agency
Name Dustin Stene
Company Greater Vallejo Recreation District
Address
City/Town VALLEJO
State/Province CA
ZIP/Postal Code 94590
Country US
Email Address
Phone Number
Q2
Population of Service Area:
100K
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round Cunningham Aquatic Complex
One 50m
Year round
Q4
Is your pool open 7 days a week?
Yes
#16

COMPLETE
Collector: Web Link 4 (Web Link)
Started: Tuesday, October 22, 2019 1:54:13 PM
Last Modified: Tuesday, October 22, 2019 2:28:34 PM
Time Spent: 00:34:21
IP Address:

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Q1
Please enter the information below for your agency
Name Monica Sendejas
Company City of Gilroy
Address
City/Town GILROY
State/Province CA
ZIP/Postal Code 95020
Country US
Email Address
Phone Number
Q2
Population of Service Area:
56,000
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round 1 facility, 2 pools, seasonal
Q4
Is your pool open 7 days a week?
6 days
#18

COMPLETE
Collector: Web Link 4 (Web Link)
Started: Thursday, October 24, 2019 10:51:55 AM
Last Modified: Thursday, October 24, 2019 11:13:04 AM
Time Spent: 00:21:09
IP Address:

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Q1
Please enter the information below for your agency
Name Tiffany Haley
Company City of San Rafael
Address
City/Town San Rafael
State/Province CA
ZIP/Postal Code 94903
Country United States
Email Address
Phone Number
Q2
Population of Service Area:
56,000
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round Hamilton Community Pool. City of San Rafael manages the facility and City of Novato does all the maintenance. 1 aquatic facility, one 7 lane pool and one activity pool with slide. seasonal Q4
Is your pool open 7 days a week?
yes
#19

COMPLETE
Collector: Web Link 4 (Web Link)
Started: Friday, November 22, 2019 11:02:49 AM
Last Modified: Friday, November 22, 2019 12:00:51 PM
Time Spent: 00:58:02
IP Address:

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Q1
Please enter the information below for your agency
Name Anthony Schriver
Company City of Pacifica
Address
City/Town Pacifica
State/Province CA
ZIP/Postal Code 94044
Country United States
Email Address
Phone Number
Q2
Population of Service Area:
39,087
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round Jean E. Brink Pool. Year around in-door facility.

Q4
Is your pool open 7 days a week?
Yes
#20

COMPLETE
Collector: Web Link 4 (Web Link)
Started: Monday, November 25, 2019 10:30:36 AM
Last Modified: Tuesday, November 26, 2019 12:52:57 PM
Time Spent: Over a day
IP Address:

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Q1
Please enter the information below for your agency
Name Kevin Boggs
Company City of San Ramon
Address
City/Town San Ramon
State/Province CA
ZIP/Postal Code 94583
Country USA
Email Address
Phone Number
Q2
Population of Service Area:
76000
Q3
Please list your Facilities, # of pools or bodies of water at each, and whether they are seasonal or year-round San Ramon Olympic Pool - 3 pools (Year-Round)
Dougherty Valley Aquatic Center - 2 pools (Year-Round)
Q4
Is your pool open 7 days a week?
7 days during Summer | 6 days during off-season
#21

COMPLETE
Collector: Web Link 4 (Web Link)
Started: Monday, December 02, 2019 2:40:17 PM
Last Modified: Monday, December 02, 2019 4:48:38 PM
Time Spent: 02:08:20
IP Address:

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SWIM CENTERS IN THE AREA
2022
Name City
Sacred Heart Schools Pool Atherton
Menlo-Atherton High School Pool Atherton
Menlo College Pool Atherton
Menlo School - Gates Pool Atherton
Menlo Circus Club Atherton
Carlmont High School Belmont
British Swim School of Embassy Suites Burlingame Burlingame Burlingame Aquatic Club Burlingame
Peninsula Tennis Club - Burlingame Burlingame
Cloverdale Cabana Club Campbell
Los Ranchitos Cabana Club Campbell
Cupertino Hills Swim & Racquet Cupertino
Rancho Rinconada Recreation & Park District Pool* Cupertino Lewis and Joan Platt East Palo Alto YMCA* East Palo Alto PJCC - Peninsula Jewish Community Center Foster City
Foster City Community Center (Lagoon)* Foster City
Mission Valley Swim Club Fremont
Mission Highlands Swim Club Fremont
Hacienda Gardens Swim Club Fremont
Bay Club Fremont Fremont
Warm Springs Cabana Club Fremont
NorCal Aquatics Los Altos Los Altos
Fremont Hills Country Club Los Altos Los Altos
Los Gatos Swim and Racquet Club Los Gatos
Burgess Pool* Menlo Park
Sharon Heights Golf and Country Club Menlo Park
Flying Fish Swim School Mountain View
Safe Splash Swim School Mountain View
El Camino YMCA Mountain View Mountain View
Rengstorff Park Pool* Mountain View
Eagle Park Pool* Mountain View
American Swim Academy Newark
The Silliman Activity and Family Aquatic Center* Newark Rinconada Pool* Palo Alto
Greenmeadow Pool and Community Center Palo Alto
Alto Swim Club Palo Alto
Palo Alto Elks Lodge Pool Palo Alto
YMCA Palo Alto Palo Alto
Foothills Tennis and Swimming Club Palo Alto
Eichler Swim and Tennis Club Palo Alto
Oshman Family Jewish Community Center Palo Alto Palo Alto Ladera Recreation District Pool* Portola Valley
Ladera Oaks Swim and Tennis Club Portola Valley
Alpine Hills Tennis and Swimming Portola Valley
La Petite Baleen Swim Schools Redwood City
Peninsula Swim School Redwood City
Peninsula Community Center Redwood City
Bay Club Redwood Shores Redwood City
Redwood City Elks Lodge Redwood City
Sequoia YMCA Redwood City Redwood City
La Petite Baleen Swim Schools San Bruno
King's Swim Academy San Carlos
Westgate Cabana Club San Jose
Central YMCA San Jose San Jose
East Valley YMCA San Jose San Jose
Aqua Sports Swim Academy San Mateo
King's Swim Academy San Mateo
College of San Mateo Athletic Center Pool San Mateo
British Swim School at 24 Hour Fitness - San Mateo Super Sport San Mateo Shipman Swim School San Mateo
Highlands Recreation District Pool* San Mateo
San Mateo Elks Lodge Pool San Mateo
Peninsula Family YMCA San Mateo San Mateo
Joinville Swim Center* San Mateo
King Community Pool* San Mateo
Junipero Serra High School Swim School San Mateo
Laurelwood Cabana Club Santa Clara
Forest Park Cabana Club Santa Clara
Warburton Pool* Santa Clara
Mary Gomez Park and Pool* Santa Clara
Bay Club Santa Clara Santa Clara
George F. Haines International Swim Center* Santa Clara Avery Aquatics Center Stanford
Fairbrae Swim & Racquet Club Sunnyvale
Washington Pool* Sunnyvale
Columbia Swim Center Sunnyvale
Waterworks Swim School Sunnyvale Sunnyvale
Sunnyvale Swim Complex* Sunnyvale
Sunnyvale Middle School Pool Sunnyvale
Menlo Country Club Woodside
*municipally-owned pool
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City of Menlo Park
Request for Proposal
Aquatics Programs
Release Date: August 30, 2010
Due Date and Time: October 15, 2010 at 4:00 p.m.

ATTACHMENT D Page F-2.241

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REQUEST FOR PROPOSAL
Noticed is herby give that proposals will be received by the City of Menlo Park, CA

RELEASE DATE
August 30, 2010

PRE-PROPOSAL CONFERENCE & FACILITY TOUR
September 15, 2010, 10:00 a.m.

Burgess Recreation Center & Burgess Aquatic Center
701 Laurel Street
Menlo Park, CA

RFP RESPONSE DEADLINE
October 15, 2010 4:00 p.m.

City of Menlo Park
701 Laurel Street
Menlo Park, CA 94025
Attn: Katrina Whiteaker
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INTRODUCTION
The City of Menlo Park rebuilt the Burgess Aquatic Facility, located at 501 Laurel Street, in 2006. The aquatic center consists of a 25-meter x 25-yard lap pool, a 25-yard x 50- foot instructional pool, a wading pool with mushroom splash feature, locker rooms, showers, central entry lobby, support offices, concrete pool decks, storage, pool mechanical room, and lawn area (see Appendix A for a detailed drawing). The facility is located on the City’s Burgess Park campus, which includes: city hall, library, recreation center, gymnasium, gymnastics center, sports fields, skate park and picnic areas.

The Burgess Aquatic Facility renovation was funded by Measure T bonds. Prior to completing the construction of this project and opening the facility in 2006, the City had undertaken a community-based budget process called Your City/Your Decision, the results of which provided guidance for making difficult budget reductions. As a result of this process, the aquatics budget was identified for reduction. Due to the nature of public aquatic programs and facilities, achieving full cost recovery was not seen as possible, given that the new facility - with multiple pools - would have higher costs.

Several options for cost savings were discussed, including reduced operational hours, pool closure during winter months, and closing the Belle Haven pool entirely. An alterative solution was reached in May 2006, when the City of Menlo Park entered into a Lease Agreement with a private contractor to operate the Burgess facility and aquatic programming year-round for 5 years. This lease agreement will expire on May 20, 2011.

The City is seeking proposals from private aquatic program providers to operate the Burgess Aquatic Facility and aquatic programming beginning in May 2011 through May 2016. In addition, the option to include the operations of the Belle Haven Pool, located at 100 Terminal Ave (currently open during the summer only) is included.

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SCOPE OF SERVICES
The Aquatic Service Provider (Provider) shall provide the following scope of services and meet the following minimum requirements:

Premises
The Provider will be operating the Premises commonly known as the Burgess Aquatic Facility, which consists of the fenced pool area at City of Menlo Park’s civic center campus at Burgess Park. The Premises include the lap pool, instructional pool, toddler activity pool, locker rooms and restrooms, offices, restrooms, locker rooms, lawn area, pool mechanical room, lobby area, and all associated areas as shown in Exhibit A.

As an option, the Provider is asked to consider including in their proposal operating a Secondary Premises commonly known as the Belle Haven Pool. Belle Haven Pool is a five-lane x 25 meter outdoor swimming pool, located adjacent to the Onetta Harris Community Center. The pool features a shallow end with depths ranging from 1-3.5 feet and easy access stairs to a 12’ deep end with 5 lanes, a high dive and low dive, locker room, shower facilities, mechanical room, and office. There is also a small children’s wading pool. The aquatic facility is a fenced area next to the Onetta Harris Community Center and all associated areas as shown in Exhibit B. The scope of services for this secondary site is listed in Exhibit C.

The following scope of services covers the Burgess Pool site.

Duration of Services
The term of the Lease Agreement shall be for a period of five (5) years commencing on approximately May 21, 2011 and ending five (5) years from the commencement date.

An optional five (5) year extension may be granted if all quality standards and other contract requirements are met. The evaluation to determine if the extension should be considered will commence in the fourth year of the agreement.

Pool Facility Operations
The Provider will be solely responsible for operation of the Burgess Aquatic Facility including all costs and expenses associated with such operation and shall be entitled to all revenues from the operation of the Premises.

Hours of Operations
The Provider may use the Premises between the hours of 5 a.m. to 10 p.m. seven (7) days a week and 365 days a year.

Aquatic Programming
The Provider shall provide the following aquatic services including but not limited to:
 Recreational/Open Swimming
 Swim Lessons
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 Lap Swimming
 Masters Swimming
 Swim Team
 Community Rentals
Other programs or services outside of the intended use of the facility will require prior approval by the City.

Community Access & Scheduling
The Provider will be solely responsible for the operations and schedule of the Premises.

The Provider shall provide reasonable public access and community use of the Premises which shall be reasonably determined by City and Provider. Provider will not reduce the public access and community use without prior approval of City.

The following is intended to establish the minimum public access and community use:
 Provide year-round lap swim, seven (7) days per week (except holidays)  Provide seasonal open/recreational swim daily from Memorial Day through Labor Day for a reasonable amount of time and with adequate pool space.  Provide reasonable instructional and lap pools availability for other community organizations/users for competitive youth swimming programs, instructional programs, triathlon training, etc.
 Provide programs and reasonable accommodation for all ages and abilities.

Inclusive programs for people with disabilities are strongly encouraged when possible.
 Improved winter programming by providing a dome over the instructional pool is strongly encouraged.

Program Fees
The fees charged by the Provider for public lap swimming, open/recreational swim, and swim lessons shall be comparable to rates and fees charged by other public facilities in surrounding communities.

The Provider shall provide rental space for other community organizations and users for competitive youth swimming programs, instructional programs, triathlon training, etc., on a reasonable and comparable fee basis.

Provider shall make instructional programs and recreational/open swim available to participants in City programs at a thirty percent (30%) discount.

These fees will be subject to review by City staff and the Parks & Recreation Commission for public input.

Program Administration
The Provider shall have a method for the public to register, pay, and receive adequate customer service in an easy and effective manner. Adequate administrative staff and Page F-2.245

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assistance will be provided to support all hours of operation. Policies and procedures for handling registration, refunds, and complaints are required. The Provider shall provide sufficient communication and marketing in order to inform the public of the programs and services. The Provider shall maintain a customer database and appropriate records retention. The Provider shall take appropriate steps to maintain a high level of customer service and overall satisfaction at all times.

The Provider shall provide an annual report no later than June 30 of each contract year (May through April) to the City’s Parks & Recreation Commission including the following items:
□ Total program hours by program area
□ Participation statistics by program area
□ Customer Satisfaction Survey Results
□ Annual audits and reviews demonstrating standards of care are met (see below)
□ Risk management documentation (see below)
The Provider will maintain reasonable evidence and documentation of these statistics and results and have these records accessible by the City at any time following proper notice.

Staff Qualifications
The Provider will be expected to provide reasonable and adequate staffing to maintain operations. The staff will have the required qualifications and certifications for each particular position. The Provider will maintain appropriate and safe ratios for lifeguards to pool users. The Provider will maintain reasonable evidence and documentation of their hiring practices, background checks, certifications, and training (Preservice/employment orientation, on-the-job training, and on-going in-service training) and have these records accessible by the City at any time following proper notice. The Provider shall maintain adequate layers of protection including active supervision and formal and informal staff evaluation. The Provider shall demonstrate that executive staff can provide adequate oversight, planning, and management to maintain operations and perform all necessary business practices.

Compliance with Laws & Regulations
The Provider must remain in compliance with all city, county, state, and federal laws and regulations as well as industry standards related to pool and aquatic program operations. These regulators include but are not limited to:
 City of Menlo Park
 Menlo Park Fire Department
 San Mateo County Health Department
 California Department of Health Services
 California Department of Labor
 Occupational Safety and Health Administration (OHSA)
 Emergency Medical Services Authority (EMSA)
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 Consumer Product Safety Commission & Virginia Graeme Baker Act  Americans With Disabilities Act
 California Department of Fair Employment and Housing
 Center of Disease Control
Health & Safety
The Provider will be required to maintain health and safety standards and associated training records in a reasonable and acceptable manner for the Premises, participants, and its employees in compliance to the City of Menlo Park standards and other regulatory agencies listed above. These standards include but are not limited to:
 Employee Injury and Illness Prevention Plan
 Hazardous Materials Communications and Business Plan
 Bloodborne Pathogens and Bio Hazardous Exposure Control Plan  Hazard Communication (labeling & MSDS management)
 Hearing Conservation
 Lifting and Fall Prevention/Protection (Equipment)
 Electrical Safety Plan
 Lock out, Tag Out Equipment Specific Procedures
 Emergency Action Planning/Drills
 First Aid/CPR/AED
 Heat Illness and Sun Protection
 Confined Spaces/Entry Equipment
 Chemical Storage/Spill Response/Cleanup
 Fire Extinguisher
 Personal Protective Equipment
 Recreational Waterborne Illnesses (RWI’s)
 Signage/Labeling
The Provider is responsible for keeping up to date with all changes, additions, or amendments to the laws, regulations and codes related to pool operations and aquatics programs.

Standard of Care
The Provider will be expected to provide aquatic programs and manage the Premises in a matter that is comparable to or above the Standard of Care that is reasonable and acceptable for a public pool. This Standard of Care should be demonstrated in all areas including operations, staff training, record keeping, maintenance and janitorial, safety, and risk management. The Provider is expected to ensure that they are maintaining this standard of care by conducting annual audits and reviews by qualified external experts and including this information in the annual report to the City’s Parks and Recreation Commission mentioned above.

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Risk Management
The Provider shall take all appropriate and necessary steps to provide adequate risk management planning to minimize liability or negligence by the Provider. In addition to maintaining an acceptable Standard of Care, the Provider shall manage their risk by demonstrating proficiency in the following areas:
 Emergency Action Plan
o Staff Training related to the Emergency Action Plan
o Drills Conducted
o Emergency Equipment
o Communication Process
o Coordination with local EMS
 Facilities & Equipment
o Inspection
o Equipment Certifications
o Maintenance
o Checklists
o Signage
 Supervision
o Quality
o Quantity
o Lessons Plans & Progression
 Training
o Requirements
o Appropriate Staff
 Documentation
o Manuals
o Waivers
o Medical Screening
o Skills Screening
o Risk Information Provided to Public
o Policies/Programs
o Training Records
o Evaluations
The Provider is expected to ensure they are maintaining and performing adequate risk management planning and practices by conducting annual audits and reviews by qualified external experts. This information will also be included in the annual report to the City mentioned above.

Emergency Action Plan & Procedures
The Provider shall create and maintain all emergency procedures and emergency action plans for the Premises. An Emergency Action Plan is required under Title 29 of Federal Regulations Sections 1910.38/.120/.156, and Title 8 California Code of Regulations, Sections 3220 and 3221. The Emergency Action Plan covers all employees and non-employees who may be exposed to hazards arising from Page F-2.248

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emergency situations. It must contain information for all of the Provider’s employees, including administration and line level employees, which shall use the plan in order to reduce the severity of emergency situations and minimize the risk to life and property.

Maintenance & Records
The Provider shall maintain the Premises in an orderly, clean and professional condition at all time. The Provider will be responsible for the maintenance of the equipment and facility including the following areas:
 Three pools
 Offices
 Lobby
 Locker Rooms & Shower Area
 Restrooms
 Pool Decks
 Lawn Area
 Supply Storage Areas
 Equipment/Mechanical Rooms
 Chemical Storage Areas
 Lights on Premises
 Personal Protection Equipment (PPE)
 Confined Space entry equipment
 Fall protection equipment
The Provider shall maintain standard operation procedure manuals and maintenance records and logs. These records should include:
 Daily Pool & Chemical Log
 Check lists for routine maintenance and janitorial duties (Daily, Weekly, Monthly, Quarterly, Bi-annual, and Annual)
 Equipment Logs for each piece of major equipment with the maintenance schedule, maintenance contracts, record of work or repairs conducted, manufacturer guidelines, and specifications  Confined space entry equipment (as specified by manufacturer)  Personal fall protection equipment (Bi-annual competent person inspection)
The Provider shall maintain and continue all preventative maintenance agreements and contracts to ensure the quality and life of the equipment. The Provider will be responsible for replacement of all equipment due to failure or damage. The Provider will also be responsible for any damage that is outside the normal wear and tear of the Premises.

If damage beyond normal wear and tear of the Premises is determined by the City, the Provider will be required to make the appropriate repairs within 30 days of the written notice.

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Signage
The Provider will be required to maintain and provide all necessary and required signage for the Premises. These signs include:
 Maximum Pool Capacity & Hours
 No Lifeguard on Duty
 Children under 14 not allowed without an adult
 Shallow Water Diving Warnings
 Chemical Storage
 NFPA
 No swimming allowed after dark
 Pool Rules
 911 Emergency
 Shower Before Entering Pool
 No Running
 Depth Markers
 First Aid/CPR
 Other signs as needed or required
Insurance
The Provider will be required to acquire and maintain Workers’ Compensation, Employer Liability, Commercial General Liability, and owned and non-owned and hired automobile liability insurance coverage relating the Provider’s use of the Premises. The insurance company/ies will need to be approved by the City. The Provider would need to provide the City with 30 days notice if any changes, cancellation, or non-renewals.

The Provider will be required to disclose any self-insured retentions or deductibles.  The minimum amounts of coverage corresponding to these categories of insurance per insurable event shall be as follows:

Insurance Category Minimum Limits
Workers’ Compensation Statutory Minimum - include endorsement waiving the insurer’s right of subrogation
against the City, its officers, officials,
employees and volunteers.

Employer’s Liability $1,000,000 per accident for bodily injury or disease – include endorsement adding the
City, it officers, officials, employees and
volunteers as additional insured for both
ongoing operations as well as products
and completed operations; include
endorsement to provide primary insurance
and waive any rights of contribution from
the City’s coverage.

Commercial General Liability $3,000,000 per occurrence for bodily injury, personal injury and premises
damages. Must include all areas in
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Insurance Service Office (ISO) Form No.

CG 00 01 (including Products and
Completed Operations if food is served or
for repairs done by the tenant, Contractual
Liability, Broad form property damage,
Participants and spectators coverage, and
Personal and Advertising injury liability)
Automobile Liability $1,000,000
Operating Costs
The Provider will assume sole financial responsibility for the operation, maintenance, replacement, repairs and all other expenses of the Premises and shall operate and maintain the Premises at no cost to City.

The Provider will be expected to pay the following to the City within fifteen (15) days of receipt of written invoice submitted to Provider by City:
□ The full cost of the separately metered utilities for the Premises including electrical, gas, and water as well as the cost of the utilities for the Locker Rooms and the portion of the building and/or Premises occupied by Provider (if not separately metered) prorated according to Provider’s usage (proration to be determined by mutual agreement, or if the parties cannot agree by a neutral third party arbitrator selected by the parties). (These items totaled approximately $118,000 for 2009-10).

Other costs to the Provider will include:
□ The Provider shall be responsible for maintenance of pool chemicals and equipment, janitorial services, building and equipment maintenance, and grounds maintenance. The Provider shall have the right to obtain competitive bids from qualified pool maintenance contractors or to conduct these services in house in order to maintain and service pool chemicals and equipment to the same standards as performed by the City or per manufacturer or industry guidelines.
□ The actual costs of the direct City staff time to provide contract oversight, inspection and administration from the Finance, Community Services and Public Works Departments.
□ The Provider will be solely responsible for any structural repairs, damages, replacements, or other repairs for the first $10,000 of the cost of each repair and the City shall be responsible for the cost in excess of $10,000 per repair. For repairs or damages greater than $10,000, the City reserves the right to perform any and all repairs to and replacement of the Premises. The Provider is responsible for reimbursing the City for the cost of repairs and replacement due to misuse, poor maintenance and/or damage caused by Provider, Provider’s employees, agents and service users. Prior to making any repairs in excess of $1,000 the Provider shall submit to the City the equipment and specification for the proposed repair Page F-2.251

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in order for the City to verify that the equipment is equal to or greater than what presently exists.
□ The cost and fees associated with any alterations and/or improvements to the facility shall be the responsibility of the Provider and shall be reviewed and considered for approval by the City prior to construction. Any alteration or improvement by the Provider shall become the property of the City.
□ The full cost for the City’s required annual external audit of the operations of the aquatic program and facility (approximately $3,000 in 2009-10). □ The cost of an advertisement in the tri-annual Activity Guide if applicable. □ Quarterly safety inspection (see below)
Rental Fee/Lease
The Provider will pay a rental fee for the usage of the Premises. In your response, please provide proposals for all three of the following lease agreements (although the Belle Haven operations are optional, preference will be given to a proposal that includes programming at Belle Haven Pool):

A: Provide monthly lease payment for the Burgess Aquatics Center B: Provide a monthly lease payment for the Burgess Aquatics Center and operate seasonal pool operations at Belle Haven Pool
C: Provide a monthly lease payment for the Burgess Aquatics Center and maintain annual pool operations at Belle Haven Pool
Inspections & Audits
The City reserves the right to conduct periodic and regular site inspections and operational audits.
 Safety – The Provider will be required to comply with the City’s safety program guidelines and protocol. Quarterly inspections by an outside vendor and paid for by the Provider will be conducted and recommendations for compliance will be enforced. City staff will be responsible for following up with the Provider on specific safety issues identified in the quarterly inspection. The Provider will be required to comply with the City’s requests in a timely manner. In addition, documentation demonstrating compliance with all City, County, State and Federation Regulations will be required to be kept up to date and reviewed on an annual basis or more frequently as deemed necessary by the City.  Maintenance – City staff reserves the right to conduct weekly, monthly, quarterly, and annually inspections of maintenance practices for the pool maintenance operations. The inspections will ensure the Provider is following the manufacturer’s specifications as well as complying with regulations and Page F-2.252

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generally accepted maintenance procedures relating to pool chemistry, pool equipment, and safety practices.
 Operations - An annual audit will be conduct by an external expert and industry professional approved by the City and paid for by the Provider. The operations audit should include but may not be limited to:
 Staff Skills Assessment
 Staff Selection and Training procedures
 Policies & Procedures Review
 Site Inspection
 Code Compliance and Record Keeping Practices
 Adherence to Aquatic Safety Standards
In the event deficiencies are identified in the audit, the Provider will be required to make corrections in a timely manner, to be determined at the time of the findings, based on severity of the hazard and other factors.

Terms & Conditions of Lease
The Provider will enter into a lease agreement with the City if awarded the contract.

The agreement will have the required terms and conditions, including the items above, in addition to the following clauses:
 Termination
 Indemnification
 Proprietary and Confidential Information
 Contractual Relationship
 Assignment and Subcontracting
 Breach of Agreement
 Disputes
 Licenses
 Taxes
 Noise
 Facility Improvements
 Abandonment
Limits to Neighborhood Impacts
In order to minimize impacts of major events on residents of the surrounding neighborhood, the Provider will notify the City on a quarterly basis of all swimming meets or other large group events involving 50 or more participants above normal operations to allow the City opportunities to notify the neighborhood in advance of such events.

All conditions of the existing Use Permit for the Burgess Pool will be followed, including restrictions on 24-hour events to two per year.

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In addition, the City reserves the right to limit the number of other major events at the Burgess site that may conflict with other City planned events at the Civic Center Campus.

Augmentations to Scope
The above scope of services specifies the City’s minimum requirements for meeting or exceeding the level of service at the Burgess Pool. The Provider is encouraged to propose service enhancements, best practices and creative approaches that would result in the highest quality and most cost-effective program. These value-added suggestions will be considered when evaluating proposals.

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SUBMITTAL REQUIREMENTS
All proposals shall address the following items in the order and with the numbering listed below.

A. Cover Letter/Application
Provide a cover letter/application including the name, title, address, and telephone number of the lead contact on this proposal and the signature of the person or persons authorized to represent the proposer. State your acceptance of the certifications listed in Section D below.

B. Table of Contents
Please provide a table of contents.

C. Qualifications and Background of Provider

1. State your headquarters address and legal (corporate) status.

2. Describe your organization’s history/background, mission and the services you provide. Provide information on the location of other facilities or businesses, and a description of the services provided. Highlight any operations that are similar in size and nature to the programs covered through this RFP.

3. Provide an organization chart for your agency/company.

4. Describe your experience, affiliation, and memberships with any Aquatics or related organizations (i.e. American Red Cross)

5. List the companies, cities or other entities, if any, with which you currently have contractual or lease arrangements to provide aquatics services. Describe your approach and success in managing relationships with these client entities.

Provide information regarding all contracts or agreements that have been cancelled, terminated or not renewed within the last five years including entity name, contact person name, title, address and telephone number.

6. Provide three customer references, including participant name, address and telephone number.

7. Describe your understanding of Menlo Park and its aquatics needs.

D. Programs, Services, and Schedule

1. Explain your approach to Aquatics and your program philosophy and goals.

2. Describe your service offerings for each age group and range of skills and abilities at the Aquatics Center.

3. Provide sample daily programs and schedules for each pool during different seasons.

4. State your proposed hours of operation.

5. Describe your approach to providing aquatic programs for participants with special needs and/or requiring ADA accommodation.

6. Explain your operating policies and procedures for the Aquatics Center.

7. Provide or describe how you would be implementing the required safety program & training documentation.

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8. Describe your approach to handling community access and outside organization rental requests.

9. Describe your approach for handling scheduling conflicts or multiple requests.

E. Staffing and Management

1. Provide your proposed organizational structure for the site.

2. List the titles, responsibilities, qualifications and certifications for all staff positions.

3. Provide your proposed staffing ratios for various programs and pool safety.

4. Explain your approach to employee recruitment, screening, performance evaluation and retention. Describe any staffing problems you have had and how you have addressed them.

5. Describe your staff training program.

6. Provide a sample staff handbook(s).

7. Provide the names, titles, experience and qualifications of the staff that will be involved in aquatic center oversight at the agency/company/executive level.

8. Describe your systems of facility oversight and program management.

9. Identify any subcontractors that would be needed to perform the required services in the proposal and describe their role.

F. Quality Assurance, Risk Management and Insurance

1. Summarize your agency’s history with aquatics risk management.

2. Explain the tools/processes used by your agency for quality assessment.

3. Describe your approach to risk management at the site. Describe procedures for assessment, planning, control, evaluation, responding to and correcting identified risks.

4. Explain your agency’s ability to understand and meet the sufficient Standard of Care for operating a public pool.

5. Describe your procedures for protecting public and employee health and meeting standards consistent with city, county, state, and federal regulations.

6. Summarize your emergency preparedness action plan.

7. Note and explain any litigation against your agency or its staff in the past ten years, including any pending litigation, related to the operation of Aquatics facilities or programs.

8. Refer to the City’s requirements for insurance coverage and confirm your ability to provide such coverage.

G. Public Communication, Marketing, and Registration

1. Describe how you maintain communication between participants and your organization.

2. Describe marketing and other techniques to obtain and maintain registration.

3. Describe policies and procedures for registration, refunds, and customer complaints.

4. Explain your methods for assessing and maintaining customer satisfaction.

5. Give a brief overview of your crisis media management plan.

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H. Fees

1. List estimated proposed fee schedule for all programs

2. State your approach to fee increases. Provide the average percentage fee increase you have implemented each year for the past five years.

3. Describe your ability to compare and maintain comparable fees of similar aquatic programs.

4. The City desires, but does not require, that the Provider provide services to individuals or families who cannot afford the market rate fees. Describe if and how your agency will be able to serve these individuals with financial need.

I. Financial Information

1. Submit complete audited financial statements for the two previous years (if available), preferably prepared by a Certified Public Accountant. Include a balance sheet, income statement and complete Notes to the Financial Statements. In addition, include an unaudited statement for the current year as of June 30, 2010.

2. Provide a proposed annual budget for the Aquatic Center revenues and expenses, including the categories below. Provide a budget narrative with all relevant assumptions, including the notes requested below. Please provide three set of budget based on the Rental/Lease Options A, B, and C.

Revenues
• Fees (specified by program areas)
• Other Revenue (vending, merchandizing, etc)
• Grants and fund raising
• Private funding
Expenses
• Salaries (Number of staff FTEs by position, staffing ratios and costs based on number of participants)
• Direct Operating Costs, including
- Utilities
- Pool chemical and supplies
- Pool equipment and maintenance
- Liability insurance
- Facility, grounds and equipment maintenance
- Custodial services
- Any other operating costs
• Any other costs
• Charges to be paid to the City of Menlo Park based on above criteria, if any • Rental Option to be paid to the City of Menlo Park

3. The budget shall be based on the proposed enrollment and participation in programs. Please state the assumptions or estimate of participation per area.

Page F-2.257

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Current program enrollments are included in Exhibit E for reference in calculating revenues and expenses.

J. Transition between Providers

1. The City desires that the transition to the provider, if it is to occur, takes place in May 2011. State the soonest feasible date you could begin operation of the facility. Note any challenges associated with this start date and how you might address them.

2. Based on this start date, provide a plan, including activities and timelines, for transitioning the aquatic center from one provider to another, both at the beginning of the lease or contract and at the end. Include a timetable for obtaining required licensing, certifications, hiring staff, maintaining operations, communication with the public and moving equipment and supplies into the new site.

3. Explain how the continuity of service will be maintained and how disruption to the public will be minimized. The City would consider a shared or staggered transition between the existing provider and a new provider if needed.

K. Assistance from City
Specify what, if any, assistance from the City you would find helpful or necessary for the successful operation of the programs.

L. Augmentations to the Scope of Service
Summarize any service enhancements, best practices and creative approaches included in your proposal that exceed the minimum requirements specified in the Scope of Services.

M. Additional Information
Provide other essential information that may assist in the evaluation of this proposal.

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REQUEST FOR PROPOSAL INSTRUCTIONS
Submittal of Proposals
All proposals must be submitted according to the specifications in the section above.

Failure to adhere to these specifications may be cause for rejection of the proposal.

Proposals shall be submitted to:

Katrina Whiteaker
Recreation Services Manager
Community Services Department
City of Menlo Park
701 Laurel Street
Menlo Park, CA 94025
NOTE: Proposals must be delivered no later than 4:00 p.m., Friday, October 15, 2010.

All proposals received after that time will not be considered. No faxed or emailed proposals will be accepted.

The proposer shall submit one original and 10 copies of its proposal.

RFP Timeline
RFP issued August 30, 2010
Pre-proposal conference and tour September 15, 2010
Deadline for questions, clarifications September 30, 2010 Deadline for receipt of proposals October 15, 2010
Potential interviews October 25-29, 2010
Presentation of process results to City Council December 14, 2010 Addenda/Clarifications
Should discrepancies or omissions be found in this RFP or should there be a need to clarify this RFP, questions or comments regarding this RFP must be put in writing and received by the City no later than 4:00 p.m. on Monday, September 30, 2010.

Correspondence shall be addressed to Katrina Whiteaker, Recreation Services Manager, City of Menlo Park, 701 Laurel Street, Menlo Park, CA 94025 or emailed to [email protected]. Responses from the City will be communicated in writing to all recipients of this RFP. All addenda shall become part of this RFP. The City shall not be responsible for nor be bound by any oral instructions, interpretations or explanations issued by the City.

Certification of Proposal Documents
The cover letter/application included in the proposal submission shall include a certification by the proposer that they:

1. Have carefully read and fully understand the information in the RFP.

Page F-2.259

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2. Have the capability to successfully undertake the scope of work herein and complete the responsibilities and obligations of the proposal being submitted.

3. Represent that the information contained in the proposal is true and correct.

4. Did not, in any way, collude, conspire or agree, directly or indirectly, with any person, firm, corporation, review committee member, City employee or other proposer in regard to the amount, terms or conditions of this proposal.

5. Acknowledge that the City has the right to make any inquiry it deems appropriate to substantiate or supplement information supplied by the proposer Modification
Once submitted, proposals cannot be altered without the prior written consent of the City.

Rights of the City of Menlo Park
This RFP does not commit the City to enter into a contract, nor does it obligate the City to pay for any costs incurred in preparation and submission of proposals or in anticipation of a contract. The City reserves the right to:

1. Make the selection based on its sole discretion

2. Reject any and all proposals

3. Issue subsequent Requests for Proposals

4. Remedy technical errors in the RFP process

5. Negotiate with any, all or none of the proposers

6. Waive informalities and irregularities in the proposals that the City considers to be non-substantive

7. Enter into an agreement with another proposer in the event the originally selected proposer defaults or fails to execute an agreement with the City Review and Selection Process
The City will establish a Review Committee comprised of City Parks and Recreation commission members, the City staff, current Burgess Aquatic Center users, and external Aquatic experts/professionals who are not submitting or collaborating on proposals. The committee will review proposals based on selection criteria (Exhibit D), recommend providers to be interviewed, participate in the interviews and recommend finalists for consideration by the City. Staff will present the results of the process to the City Council, at which point Council may or may not direct staff to pursue negotiations with a selected proposer.

Public Nature of Proposal Material
Responses to this RFP become the exclusive property of the City of Menlo Park.

Submitted proposals will be regarded as public documents once they have been provided to the Review Committee for its consideration. Proposers are asked to clearly mark any and all information that they consider to be confidential, trade secrets or proprietary and therefore request be excluded from any distribution to the Review Committee or the general public. The City Attorney will review such requests and determine whether the materials can be kept confidential and limited to staff review. If the City Attorney determines that certain information cannot be kept confidential, it will Page F-2.260

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notify the proposer giving it the option to waive the confidentiality request, seek a court order to withhold the information or withdraw its proposal. Any proposal which contains language purporting to render all or significant portions of the proposal “Confidential,” “Trade Secrets,” or “Proprietary” shall be regarded as non-responsive and therefore the proposal shall not be considered.

Disqualification
Factors such as but not limited to any of the following may be considered just cause to disqualify a proposal without further consideration:

1. Evidence of collusion, directly or indirectly, among proposers in regard to the amount, terms or conditions of this proposal

2. Any attempt to improperly influence any member of the review committee

3. Evidence of incorrect information submitted as part of the proposal

4. Evidence of a proposer’s inability to successfully complete the responsibilities and obligations of the proposal

5. Outstanding litigation that could impinge on the proposer’s ability to complete the responsibilities and obligations of the proposal
Questions
Please direct any questions regarding this RFP to Katrina Whiteaker, Recreation Services Manager, at 650-330-2208 or email [email protected].

Page F-2.261

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EXHIBIT A – Burgess Aquatic Facility Site Map
Page F-2.262

- 22 -
EXHIBIT B – Belle Haven Pool Site Map
Page F-2.263

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EXHIBIT C – Belle Haven Pool Scope of Services
The Provider shall provide a minimum Scope of Services for the Belle Haven Pool in addition to all of the general minimum requirements listed in the Burgess Pool Scope of Services (listed above).

Hours of Operations
The Belle Haven Pool shall be open for public use a minimum of 9 am to 7 pm during the summer season.

Days of Operations
The Belle Haven Pool shall be open to the public for a minimum of 10 weeks during the summer season in June, July, and August. The pool shall be open for a minimum of six (6) days a week, Monday through Saturday.

Aquatic Programming
The Provider shall provide the minimum services of Swim Lessons, Recreation/Open Swim, and Lap Swim. Recreation Swim and Lap Swim shall be available to the public every day. Swim Lessons shall be available a minimum of 5 days per week. Recreation Swim should be no less than 3.5 hours per day using the entire pool area between the hours of 1pm and 5 pm.

Community Access & Scheduling
The Provider shall provide reasonable public access and community use of the Premises which shall be reasonably determined by City and Provider. Provider will not reduce the public access and community use without prior approval of City. The Belle Haven Pool shall remain a valuable and accessible community resource for the Menlo Park Belle Haven neighborhood.

Year Round Operations
If the Provider chooses to extend operations beyond the minimum days of operation, the following minimum services shall be provided to the community at the subsidized fee schedule:
□ If the Belle Haven Pool is being utilized at least 1 day per week, Saturday Recreation/Open Swim shall be provided for a minimum of 3.5 hours. □ If swim lessons are being offered year round, 25% of the spots in each lesson shall be reserved at subsidized rates for Menlo Park residents demonstrating financial need.

All other year round operations and programs shall require proposed quarterly schedules be submitted and approved by the City.

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Program Fees
The Belle Haven Pool fees for the 25% of subsidized slots reserved for Menlo Park residents shall not exceed the approved subsidized rate (below) and shall not increase without prior City approval.

Lap Swim - $4 per visit (Adults), $2 per visit (Seniors/Students) Swim Lessons - $6 per hour
Recreation/Open Swim - $1 per visit (Youth 12 & under), $2 per visit (Ages 12 & Up) Community Rentals (between June 1 – August 31)
Number in Attendance Residents, Schools,
Non-Profits
First Hour
0-40 $65
41-99 $80
100-149 $95
150-200 $110
Each Additional Hour
0-40 $35
41-99 $50
100-149 $65
150-200 $80
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EXHIBIT D – SELECTION CRITERIA
The Provider will be rated on the following criteria based on a 4 point scale:
0 = No information provided
1 = Meets some but not all requirements or incomplete information provided 2 = Meets all minimum requirements, no direct experience 3 = Meets all minimum requirements, demonstrated direct experience 4 = Exceeds minimum requirements and demonstrated direct experience Selection Criteria Score
A) Qualifications and Background of Provider _______
B) Programs, Services, and Schedule _______
C) Staffing and Management _______
D) Quality Assurance, Risk Management and Insurance _______ E) Public Communication, Marketing, and Registration _______ F) Fees _______
G) Financial Information _______
H) Lease Agreement Options A _______
I) Lease Agreement Options B _______
J) Lease Agreement Options C _______
K) Transition Plan _______
L) Augmentations to Scope of Service _______
M) Additional Information _______

TOTAL _______
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EXHIBIT E – PARTICIPATION FIGURES
The following are estimated participation figures for both the Burgess and Belle Haven Pools for Fiscal Year 2009-2010.

Burgess Pool (Menlo Swim & Sport Contractor)
Activity Name Participants
Aqua Fit Exercise Classes 40 weekly (200+ drop in)
Summer Camp 600
Junior Tri 80
Lap Swim Drop-in 30,000*
Lap Swim (Monthly, Annual, Quarterly) 300
Open Swim Drop-in 30,000*
Masters 300
Adult Tri Team 70
Mavericks Swim Team (Throughout Year) 100
Mavericks Swim Team (Summer) 200
Swim Lessons 4000
Water Polo 25
Rentals (SOLO, Kayak, Scuba) 100
* Drop-in activities are measured by each occurrence.

Belle Haven Pool
Activity Name Participants
Lap Swim 300*
Swim Lessons 120
Rec Swim 5000*
Private Lessons 135
* Drop-in activities are measured by each occurrence.

Page F-2.267

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org City Council

SPECIAL MEETING MINUTES
Date: 8/4/2022
Time: 3:00 p.m.

Location: Zoom
Closed Session
A. Call To Order
Mayor Nash called the meeting to order at 3:02 p.m.

B. Roll Call

Present: Combs, Mueller, Nash, Taylor

Absent: Wolosin
Staff: City Manager Justin Murphy, City Attorney Nira F. Doherty, City Clerk Judi A. Herren C. Closed Session
C1. CONFERENCE WITH LEGAL COUNSEL—ANTICIPATED LITIGATION Significant exposure to litigation pursuant to paragraph (2) of subdivision (d) of Section 54956.9:

One potential case
No reportable actions.

D. Adjournment
Mayor Nash adjourned the meeting at 4:37 p.m.

Judi A. Herren, Assistant to the City Manager/City Clerk AGENDA ITEM G-1 Page G-1.1

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org City Council
REGULAR MEETING MINUTES – DRAFT
Date: 8/9/2022
Time: 6:00 p.m.

Location: Zoom
Regular Session
A. Call To Order
Mayor Nash called the meeting to order at 6:01 p.m.

B. Roll Call

Present: Combs, Mueller, Nash, Taylor, Wolosin

Absent: None
Staff: City Manager Justin Murphy, City Attorney Nira F. Doherty, Assistant to the City Manager/City Clerk Judi A. Herren
C. Agenda Review
None.

D. Report from Closed Session
No reportable actions.

E. Public Comment
• Chief Executive Officer of Warm Water Wellness Inc. Lindsay Raike requested the City Council adopt a resolution and provided an update on steps taken to reopen the Mack E. Mickelson therapeutic pool.

F. Consent Calendar
F1. Adopt a resolution to continue conducting the City’s Council and advisory body meetings remotely due to health and safety concerns for the public and to authorize the use of hybrid meetings (Staff Report #22-153-CC)
F2. Receive and file the investment portfolio as of June 30, 2022 (Staff Report #22-150-CC) F3. Adopt a resolution authorizing the public works director to execute any and all agreements and forms required by the Bureau of Reclamation following the notice of award, if awarded a grant, for the smart irrigation infrastructure project (Staff Report #22-154-CC) ACTION: Motion and second (Combs/ Mueller), to approve the consent calendar, passed unanimously.

G. Regular Business
G1. Waive the first reading and introduce an ordinance adding Chapter 8.70 creating a process for obtaining film permits (Staff Report #22-151-CC) (Updated Ordinance) Page G-1.2

City of Menlo Park 701 Laurel St., Menlo Park, CA 94025 tel 650-330-6600 www.menlopark.org City Council Regular Meeting Minutes – DRAFT
August 9, 2022