Monterey Park City Council
August 19, 2026

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

126
 Real-time dynamic routing algorithm — Spare Engine reassigns trips across the entire fleet manifest continuously.
 Configurable parameters — maximum wait time, maximum detour factor, and vehicle capacity constraints are all configurable by the agency.  AI/ML optimization — Spare Engine uses machine learning models trained on demand patterns for proactive scheduling and predictive dispatch.

Reliability and Performance
 System response time — under 2 seconds for core booking and dispatch actions.  Peak demand handling — GCP infrastructure automatically scales to handle demand surges.
 Disaster recovery — documented failover and recovery procedures, with annual DR testing.
 Monitoring and alerting — Spare's operations team monitors platform health 24/7. Agency staff can check real-time system status at sparestatus.com.

Implementation and Support
Implementation Approach
Spare staff will assist Transdev's internal experts with software training and troubleshooting.

Transdev will be assigned a Partner Success Manager, implementation assistance until launch, live training sessions, ongoing support, chat and email support, monthly meetings and goal reviews, and weekly reports.

Spare uses a multi-pronged transition approach that includes system-wide data migration, transition of the current software platform parameters, internal staff training, and passenger education. These steps ensure minimal service disruption and changes. Spare's planning and implementation program uses a phased approach. Phases could be overlapped to reduce the implementation timespan, as noted in the attached Spare Implementation Timeline provided in the Appendix. This timeline allows for a sufficient period to identify challenges early on, refine service planning and delivery, minimize project risk, and provide a successful service launch, but it is subject to change based on staff availability and input.

Training
Transdev staff at every level —Dispatchers, Operators, and others — receive structured training through Spare's six-module training program. All training is delivered by Spare's Partner Success team, either virtually or in-person. Training materials include recorded sessions, help articles, training videos, and user guides that remain accessible post-launch. Spare uses a train- the-trainer approach so that Transdev's local team can deliver ongoing training to new staff without depending on Spare for every onboarding cycle. Comprehensive training reference materials are provided for all modules.

Training Module & Description Key Skills Acquired
MODULE 1: Administrator ✓ Live map and dashboards

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

127
Training Module & Description Key Skills Acquired
User Profile: Management, administrators, service
planners, IT staff

The administrator module provides the holistic
knowledge to successfully launch your service with
Spare. This module focuses on the platform’s setup
and planning features customized to your objectives.

A general overview of the platform’s various features
and functionalities gives administrators, planners,
and management a robust understanding of the
platform’s capabilities and possibilities.
✓ Creating and configure a new service
✓ Setting up fares and payments
✓ Setting up dedicated and non-dedicated
fleets
✓ Enable passenger notifications
✓ Set up and restrict user permissions
✓ Scheduling and managing Operator duties
✓ Managing passenger and Operator profiles
✓ Managing vehicles
✓ Data, analytics, and reporting
MODULE 2: Dispatcher
User Profile: Management, Dispatchers

The Dispatcher module provides an overview of
managing the daily operations and dealing with
specific scenarios and procedures. All of the features
of Spare Operations are explained, including duty
scheduling, Operator management, dealing with and
moving trips, real-time operations monitoring, as well
as how to conduct data analysis, do deep dives, and
create custom reports.
✓ Live map
✓ Creating dashboards
✓ Creating and duplicating Operator duties
✓ Operator schedule optimization
✓ Managing Operator duties and exceptions
✓ Rematching and managing trip requests
✓ Diagnosing operational problems
✓ Standard operating procedures and
workflows
✓ Out-of-service vehicle procedures
✓ Setting up admin notifications
✓ Setting up Operator break policies
MODULE 3: Operator
User Profile: Dispatchers, Operators

The Operator module empowers operators
(dedicated/non-dedicated) to use the Spare Operator
App to pick up and drop off passengers. Several
Operators, along with the trainer in-training, can be
trained simultaneously during one training session.

After a satisfactory level of training has been
performed, the trainer will organize a full system dry- ✓ Starting and ending a duty
✓ Performing pickups and dropoffs
✓ Reading trip information
✓ Trip navigation
✓ Dealing with no-shows and cancellations
✓ Hands-free notification and communication
handling
✓ Emergency response management
✓ Exceptions handling and troubleshooting

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

128
Training Module & Description Key Skills Acquired
run with the Operator(s), simulating foreseen and
unforeseen situations, to test Operator readiness. ✓ Communicating with dispatchers ✓ Managing “flag-down” trips (if applicable)
MODULE 4: Customer Service Representative
Positions
User Profile: Reservations personnel, customer
support personnel, Dispatchers

This module provides customer service
representatives with an overview of how to manage
trip requests and passenger profiles with shortcuts to
reduce booking call times. Training includes
demonstrative and interactive components. After
training is complete, CSRs gain access to the
configured testing and training environment so that
they can practice their new workflows ahead of dry
run testing and go-live.
✓ Live map and dashboards
✓ Creating and managing passenger profiles
✓ Creating and managing trips
✓ Creating and managing subscription trips
✓ Passenger payments and Spare Pay IVR
✓ Passenger reviews and handling complaints
✓ Passenger notifications
✓ Trip investigations and analysis
✓ Exceptions handling and troubleshooting

MODULE 5: Data Analyst
User Profile: Data analysts, reporting staff,
IT/systems personnel, administration personnel,
management team

The data analyst module includes reviewing all
metrics, data, reports, and charts in spare analytics.

Information on how data is collected and how metrics
are calculated and represented is explained. Training
on how to interpret the data, use the data, perform
analysis of the data, and develop insights from the
data is given. Insights as to what impacts each metric
and what levers can be pulled, in the software and
operationally, to affect each metric are explained.
✓ Review and define KPIs in:
● Service analytics
● Fleet analytics
● Service reports
● Fleet reports
✓ Discuss KPIs and how they relate to your
service goals
✓ Discuss what KPIs to track and set
quantitative objectives (if not already set)
✓ Discuss how KPIs relate to one another,
your service configuration, and your
operational processes
✓ Discuss any specific reporting needs
(regulatory or otherwise)
Ongoing Support
After launch, every Spare customer is assigned a named Partner Success Manager who joins quarterly goal reviews, monitors performance data, and escalates issues that require engineering attention. The City of Monterey Park and Transdev have direct access to Spare's support team through multiple channels.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

129
 Phone: 1-877-793-7287
 Email: [email protected]
 In-app support within Spare Operations
 Spare Knowledgebase — searchable self-service documentation  System status: sparestatus.com
Support Priority Levels & Response Goals
When Monterey Park contacts Spare’s support team, a case is created to track and manage the issue. Each case is assigned a priority rating based on the urgency of the request and its impact on your operations. The table below outlines the criteria for assigning ratings and Spare’s goals for response times.

Priority Example Response Goal
1 - Fatal Complete degradation - All users and critical functions affected. 30 Minutes
2 - Severe Significant degradation - Large percentage of users or critical functions affected. 90 Minutes
3 - Medium Limited degradation - Limited users or non-critical functions affected. Business processes can continue. 3 Hours 4 - Minor Small degradation - One user affected. Business processes can continue. 4 Hours

Data Migration
The risk in any software transition is data loss or data corruption that forces Dispatchers to rebuild passenger profiles, re-enter historical trip data, or operate without the baseline information the service depends on from day one. Spare's data migration methodology structures this work across 12 defined steps from initial plan through close-out, with validation gates at each step.

Spare's approach is to start the most important migration early — the passenger profile data. It is very important that the passenger profiles are properly exported, cleaned, formatted, and imported into Spare Platform ahead of launch so that no passenger is left behind in the transition. Spare will identify the existing configurations in the current system of services, vehicles, users, and other objects, and will map and migrate these configurations into Spare's parameters.

Step Stage Key Activities
1 Data Migration
Plan and • Define scope, objectives, and timeline of the migration project • Identify stakeholders and form a project team
• Schedule regular project team touchpoints

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

130
Step Stage Key Activities
Stakeholder
Engagement
• Assess the volume and type of data to be migrated
• Choose appropriate migration tools based on data type and source/target systems
• Ensure the migration plan complies with relevant legal and regulatory requirements (GDPR, HIPAA, CCPA)
• Develop a communication plan to keep stakeholders informed 2 Export, Review,
and Analysis • Review data that lives in the existing software to understand what needs to be exported
• Identify export options (field formats, file formats) and decide on an export approach
• Export data from the previous system and begin analysis • Analyze data structure and identify dependencies and
relationships
• Create data specification sheet: what to keep, consolidate, or add
• Identify stale profiles, duplicate profiles, and missing data 3 Data
Consolidation
and Cleanse
• Consolidate, remove, and adjust the data where needed • Convert data formats where necessary (e.g. date formats aligned with Spare Platform)
4 Field Mapping
and Creation • Map how data will be transferred
• Create custom fields in Spare that match existing fields (phone number, emergency contact, etc.)
• Discuss additional fields not previously available in the prior system
• Review custom fields available within Spare Platform
5 Data Mapping
and Import
Preparation
• Convert data to match Spare import parameters
• Align column headers with custom fields to prepare finalized sheet for import
• Complete final review and data validation
6 Import Testing • Complete test import with a small subset of data • Validate accuracy and integrity of migrated data against the old system
• Adjust migration strategy based on test results
7 Full Import • Proceed with full-scale migration based on finalized strategy • Monitor the migration process for any issues or errors 8 Data Validation
and Quality
Assurance
• Perform extensive checks to ensure all data is accurately migrated
• Validate data with end-users to ensure it meets business requirements

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

131
Step Stage Key Activities
• Implement a process for ongoing data quality assurance post- migration
9 Documentation • Incorporate data specification into new data use and management policies
• Create comprehensive documentation of the new system's specifications
• Facilitate knowledge transfer to internal teams
10 Training and
Support • Incorporate data use and management policies into training materials
• Develop change management strategy to facilitate user adoption
• Address user concerns through training and engagement • Offer support during the initial phase post-migration 11 Post-Launch
Data Review and
Improvement
• Monitor performance of the new system post-migration
• Conduct any last imports needed from the previous system • Optimize system performance based on feedback and
observed metrics
• Conduct a comprehensive review to assess success and
areas for improvement
12 Data Copy
Deletion, Clean
Up, and Close
Out
• Delete all copies of data created during the migration process • Remove tool permissions from those no longer needing
access
• Securely archive or dispose of old data/systems per
regulatory standards

Spare Passenger App: Mobile Application
Free to download for any passenger, the Spare Passenger app’s sleek user interface and intuitive one-tap booking process allow passengers to plan, book, and pay for rides through transit services powered by Spare Platform.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

132
Monterey Park will receive a white-labeled/branded Spare Passenger app, giving passengers a cohesive customer experience across all your transit services. Key features and benefits include:

Feature Why they matter
Real-Time Trip
Notifications and
Vehicle ETA
Passengers receive real-time updates on vehicle location and trip status, including Operator ETA, pick-up and drop-off details, and vehicle information (license plate, make, and color). This ensures a smooth, informed, and reliable passenger experience from start to finish.

Accessibility
Options
The Spare Passenger app supports iOS and
Android accessibility features, including live text-
to-voice, ensuring equitable access for older
adults, low-income passengers, and people with
disabilities. Administrators can fully customize
accessibility options to meet Monterey Park’s
needs, including wheelchair access, small child
accommodations, door-to-door service, and more.

Intuitive Search Passengers can easily select pick-up and drop-off locations by entering a street address, point of interest, dropping a pin on the map, or using their current location. Wheelchair-accessible vehicles can also be requested directly within the booking flow.

Managing
Passenger
Accounts
Users can create accounts to store favorite locations, home/work addresses, and payment methods (credit, debit, and other popular options) for seamless transactions. The intuitive interface simplifies booking, while system data insights continuously improve route efficiency across the service area.

Passenger Reviews
for Immediate
Feedback
After each trip, passengers are prompted to provide in-app ratings and feedback, enabling a continuous improvement loop. Administrators can also activate passenger surveys to gather deeper insights and refine service elements such as detour times, virtual stops, and vehicle availability.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

133
Spare Passenger Web: Web Booker
Designed to mirror the functionality of the Spare
Passenger app, Spare Passenger Web is the
customer-facing app that allows passengers who
prefer to book trips in a web portal or do not have
access to a smartphone to register, plan, book, and
pay for their trips. Passengers can receive trip
details by email, SMS, or in-app push notifications.

Calling In to a Dispatcher
Passengers using the on-demand service can opt to
call in to a Dispatcher. While the agent is on the
phone with the passenger, not only can they book
trips for the passenger but also provide real-time
updates, including ETA of the vehicle, vehicle type,
Operator name, expected duration of the trip, and
more. Through Spare’s Delayed/Early Trip
Notifications, these passengers who tend to book
Spare-powered services over the phone will receive
ETA updates through the phone as well. This feature
paints an accurate picture to passengers who book
through calling in without having to contact
administrators to find out where a late ride is–saving
time for Dispatchers and providing more peace of
mind for passengers.

Spare has created an easy-to-use and highly intuitive visual interface that helps Dispatchers and booking agents be more efficient in their day-to-day interactions of operating a service. This enables them to provide reliable information to a customer. They can confirm ETA and Operator/vehicle information immediately, which is valuable in real-time booking scenarios.

Additionally, Spare’s Trip Negotiation capability guides Dispatchers toward the most optimal pick-up windows based on real-time fleet availability and scheduled runs. This ensures agents consistently book passengers into time slots that maximize dedicated fleet usage, reduce unmatched trips, and improve overall service performance.

This includes:
 Trip estimates are displayed in seconds.
 Visual map validation of pick-up and drop-off points.  Automatic checks to ensure the geographical location and pick-up/drop-off times are within the parameters set by the agency.
 Passenger Type, Accessibility Features, and Notes can be saved to the passenger profile and auto filled so that information does not need to be entered twice.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

134
 Save time searching for addresses when booking a trip – Recent address suggestions will appear in the address bar based on the passenger’s recent trips and frequently visited locations. Dispatchers can spend less time on the phone searching for a particular address, which is a better experience for them and your passengers.

Operations
Spare Operations is the mission control center for operations. This is where Spare will ensure Monterey Park is set up to run and monitor your services, as well as other demand response/on-demand services you may want to power using Spare. Monterey Park’s service planners, Dispatchers, and administrators can create new service zone(s), specific transit stop locations, set the operational time limit, set Operator shifts, track vehicles, book and schedule trips based on requests, set subscriptions, and much more. On the back-end, Spare Engine automates passenger-to-vehicle matching for maximum efficiency. Key features and benefits include:

Feature Why they matter
Live Map Dispatchers have a real-time, system-wide view of fleet operations, enabling them to monitor vehicle status, identify potential delays, review historical movements, and access detailed vehicle data such as manifests and scheduled pick-ups. This visibility supports fast, data-driven interventions to maintain on-time performance and service reliability.

Mission Control &
Live Requests
With performance updates every 10 seconds, Dispatchers can monitor operations in real time and manage trips, assign vehicles or Operators, adjust duties, and optimize trip matching from a single interface. This centralized command center enables rapid, effective responses to operational issues.

Scout AI Scout AI proactively identifies and flags mis-booked trips in real time, including incorrect addresses, AM/PM errors, duplicate bookings, missing accessibility needs, and missed cancellations. By catching issues before they impact

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

135
Feature Why they matter
service, Scout AI reduces wasted trips, protects on-time performance, and improves passenger satisfaction.

Dispatcher
Intervention
Spare’s Dispatcher Intervention tools provide a centralized hub for real-time manual adjustments, supporting compliance with no-denial requirements while maintaining efficiency. Dispatchers can accommodate last-minute requests, adjust schedules, and respond to real-world disruptions. A built-in quick-fix tool flags vehicle breakdowns and automatically reroutes trips to minimize service interruptions.

Unscheduled Trips

Booking agents can manually prioritize and allocate trip requests even when immediate capacity is unavailable. The Spare Engine continues optimizing in the background to find capacity later, ensuring no request goes unaddressed while maintaining compliance and operational flexibility.

Service Setup Services can be launched and modified quickly using an intuitive zone creation tool that eliminates the need for complex GIS software. This streamlined setup allows teams to adapt services rapidly as operational needs evolve.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

136
Feature Why they matter
Vehicle Management Fleet configurations can be customized by vehicle type, capacity, accessibility features, wait-time thresholds, and break policies. The platform supports both dedicated fleets and brokered taxi services, ensuring the right vehicle is always matched to service requirements.

Operator
Management
Streamline Operator management by easily adding, updating, or removing profiles. Keep everything organized with straightforward CSV imports and exports, ensuring your Operator data is always up-to-date and accessible.

Managing
Passenger and
Operator Profiles
Easily create and manage detailed profiles with customizable fields, allowing for personalized service. Track preferences and history effortlessly, enhancing the experience for both passengers and Operators.

Access Privileges Customize user permissions to control who can access and manage different parts of the system. Spare’s flexible, secure, and scalable approach ensures that your agency maintains the right level of control as it grows.

Custom Mobile Fare
Payment Options
with Spare Pay
Spare Pay enables secure, flexible mobile fare payments for both banked and unbanked passengers. Agencies can configure custom fare types—including tickets, tokens, cash, and monthly passes—aligned with existing programs.  Admins configure payment methods by service
 Passengers select payment methods directly in the Passenger app  Dispatchers can set default payment methods to speed bookings Spare also integrates with digital fare platforms
such as Token Transit and GoPass, with
expandable support for additional providers.

Through Spare’s Open API, Spare securely
integrates with Stripe, a PCI Level 1 provider
supporting major credit cards, debit, PayPal,
Google Pay, and more. Additional payment
integrations are supported via Open API and can
be scoped as needed.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

137
The Spare Engine
At the core of the Spare Platform is the Spare Engine, an advanced, AI-powered optimization algorithm purpose-built for high-volume demand-response operations. Spare Engine is designed to overcome the limitations of other scheduling and dispatch systems, such as rigid pre-planning, fragmented handling of scheduled versus on-demand trips, reliance on Dispatcher intervention, and limited ability to respond to real-world disruptions, while consistently delivering industry-leading on-time performance (OTP).

Unlike other platforms that rely on static schedules or treat real-time adjustments as manual or secondary processes, Spare Engine continuously optimizes pre-scheduled, recurring, and on- demand trips together within a single, unified system. This ensures that scheduled service reliability is preserved even as demand increases and conditions change throughout the day.

A key differentiator of Spare Engine is its native, real-time integration with Google Live Traffic, which is embedded directly into the routing and optimization logic, not merely displayed as a visual reference for dispatchers. Spare Engine continuously accounts for real-time traffic conditions and last-minute trip changes and re-optimizes trip pick-ups and drop-offs every few seconds and trip assignments every few minutes, allowing the system to proactively reroute vehicles, adjust ETAs, and rebalance workloads without requiring manual intervention.

Spare Engine leverages a proprietary algorithm to analyze thousands of potential matches for each trip request, dynamically adjusting to real-time service constraints. This ensures optimal routing, scheduling, and resource utilization across the entire network.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

138
Key features and benefits include:

Feature Why they matter
GO (Hourly
Scheduled
Optimization)
GO continuously re-optimizes scheduled manifests as bookings and cancellations occur, ensuring routes remain efficient based on the rules and priorities set by Monterey Park. By refining schedules before vehicles go live, GO reduces congestion-related delays and improves on-time performance.

GOLD (Global
Optimization of Live
Duties)
Once vehicles are in service, GOLD dynamically reassesses active trips every few seconds to minutes, redistributing rides across Operators to balance workloads in real time. This ensures delays caused by traffic or passenger variability are mitigated, keeping service levels high across the network.

Targeted Optimization Targeted Optimization increases routing adjustment frequency to every minute or less based on live conditions. This enables rapid, fine-grained improvements to on-time performance, particularly in service areas with longer distances or complex street networks.

The effectiveness of Spare Engine is evidenced by substantial improvements in operational metrics post-implementation. For instance, Citibus in Lubbock, Texas, experienced an OTP increase from 75% to 94% and expanded its service area to cover 100% of the city limits after switching to Spare and utilizing the GOLD feature. Similarly, CapMetro in Austin, Texas, saw its OTP rise to over 95% during peak hours with the help of Targeted Optimization, compared to 88% with their previous Trapeze-powered system.

Operator Instructions: Real-Time Navigation from Spare Operator Spare Operator is an Operator’s direct interface
into all services powered and facilitated by Spare
Platform. Spare Operator can be used by
contracted or agency-owned dedicated
Operators by simply downloading the free iOS or
Android application. Depending on region
availability, non-dedicated (third-party) Operators,
such as local taxis and TNCs, can also use the
Operator app and be set up as an ‘Accept/Reject’
fleet, which offers taxi Operators a choice in
accepting trips. Spare Operator app features
built-in Google Maps with live traffic integration,
offering real-time, trusted navigation that reflects current road conditions and dynamically reroutes as needed, eliminating reliance on third-party navigation apps and helping Operators stay on the most efficient routes at all times.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

139
Trips are automatically dispatched to the Operator and added to their trip itinerary from Spare Platform. Tablets and tablet terminals can be easily installed and locked in the vehicles to host the Operator app. Spare Operator, Spare Passenger, and Spare Operations work harmoniously to send and receive live vehicle data, including live vehicle tracking, driving durations, service mileage, Operator breaks, unique vehicle identifications, and accepted trip requests.

Key features and benefits include:

Feature Why they matter
Real-Time Data The Spare Operator app provides automated, turn-by-turn navigation powered by in-app Google Maps, reflecting live reroutes without requiring third-party apps. Vehicle data is continuously transmitted to the Spare Operations Portal, enabling live tracking, accurate ETAs, service mileage reporting, trip status visibility, and real-time traffic–aware routing for optimal efficiency.

Dynamic Break
Scheduling
Automated Operator Breaks allow Monterey Park to define break policies once and apply them across fleets. Breaks are dynamically inserted into manifests and continuously optimized, eliminating the need to manually configure break windows for individual duties while ensuring compliance and operational efficiency.

Voice Guidance Voice-guided navigation allows Operators to stay focused on the road, while Operator Nudging proactively prompts Operators when tasks are missed or delayed. The app also automatically enables Dark Mode in low-light conditions to enhance safety, with manual override options available.

Flagging Down a
Ride
Operators can quickly add unscheduled trips directly from the Operator app when passengers board without a prior booking. The system captures the trip in real time and provides passengers with an expected drop-off, ensuring accurate tracking and operational continuity.

Analytics
Spare Analytics is a powerful reporting and analytics
suite that empowers Monterey Park to make data-
driven decisions in real time. All services on the Spare Platform are continuously monitored and analyzed,
with key performance indicators (KPIs) displayed on
an intuitive dashboard. The reporting panel allows for
easy filtering by date range, service area, service
type, and more, enabling quick access to segmented
data.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

140
Spare Analytics also offers configurable weekly reports that can be automatically emailed to management, providing an at-a-glance overview of service performance. This feature allows management to easily check key metrics like OTP , Operator alerts, and other essential data on their phones or desktops, ensuring they stay informed without needing to log into the system.

Additionally, you can subscribe to daily reports via email, keeping your team updated with the latest service insights.

Key features and benefits include:

Feature Why they matter
Custom Reporting Spare Analytics offers customizable and pre-built report templates with easy Excel exports. Agencies can analyze over 80 columns of ridership and performance data, save preferred report configurations, and efficiently meet National Transit Database (NTD) reporting requirements.

Service
Enhancements
An intuitive KPI dashboard highlights key metrics such as boardings per hour and on-time performance. These insights help identify peak demand, passenger trends, and opportunities to improve service efficiency and reliability.

Visualize Data with
Heatmaps and
Histograms
Easily identify high-demand areas and trends using heatmaps and histograms. These visual tools help you fine-tune routes and service zones, optimizing efficiency and ensuring your resources are deployed where they’re needed most.

Trip Search
Analytics
Spare captures and analyzes all trip requests, including those not fulfilled, to provide visibility into unmet demand and passenger behavior.

Exportable reports distinguish between on-demand and demand-response trips, supporting targeted service planning.

Optional Trip
Purpose Tracking
Trip purpose data can be collected through the Passenger app and linked to funding sources, enabling detailed reporting and data-driven decisions around funding allocation and service improvements.

7. Maintenance Plan
Since contracting with Transdev in 1984 to
operate our Paratransit and Fixed Route services,
we have consistently experienced exceptional
performance, innovation, and reliability. Over the
past four decades, Transdev has demonstrated
an unwavering commitment to the highest
standards of service delivery. Their dedication to
ensuring operational excellence has not only met
but frequently exceeded our expectations. From
managing complex schedules to optimizing routes
for efficiency and customer satisfaction, Transdev
has consistently prioritized the needs of
our community.

Jefferson Parish Transit (LA)
7 . Maintenance Plan

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

141

7. Maintenance Plan
Transdev manages, operates, and maintains over 20,000 vehicles throughout North America at 440+ contracts. Our vehicles are powered by various fuels, including gasoline, diesel, propane, CNG, biodiesel, hybrid electric, and electric-powered sources. Our maintenance program provides the following:
 Everyday reliability – We help you get passengers where they need to go now.
 Fleet reliability – We ensure you can get passengers where they need to go tomorrow.
 Safety – When maintaining the fleet, we assume responsibility for their safety and efficiency.
 Positive passenger experience – Our goal is to ensure the fleet is safe, clean, and sanitized and pleasant smelling.

Transdev’s Maintenance Commitment
Transdev’s commitment to maintenance excellence is illustrated in the following chart.

Keys to Maintenance Excellence
Area of Focus Approach
Rigorous Preventive
Maintenance Inspections
Transdev’s Octave Attune Maintenance information system schedules preventive maintenance for each vehicle. The City has access to this system for complete transparency of our maintenance program.

Results-Driven Management Our experienced Maintenance Manager ensures an effective and efficient maintenance program for the City. Regional and corporate experts in vehicle maintenance support our
Maintenance Manager.

Effective Communication Our Paperless Shops streamline communication. Tablets provide Technicians with essential information at their fingertips, such as vehicle specifications, work history, manuals, etc.

ASE Blue Seal Shop
Certification
Transdev has 73 ASE Blue Seal Certified Shops. We encourage Technicians to become ASE certified by paying for their training and testing and compensating them for each certification.

Lean Shop Recognition We use Lean Maintenance Practices and 5S Processes to improve efficiency and reduce costs by targeting strategic maintenance areas.

Roadcall Management Transdev sends a trained Technician when a vehicle experiences service failure. Our priority is to quickly restore safe service to impacted passengers.

Comprehensive Skills
Assessments & Custom
Training
Each Technician receives extensive training, including through vehicle and component manufacturers.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

142
Proactive and Predictive Maintenance
Ensuring an efficient and effective maintenance program is critical for successful operations. Transdev addresses the root causes of inefficiencies and works to correct them through our Lean practices, mutual goal setting, measuring metrics, and award system. Our program is proactive and seeks to perform predictive maintenance. This results in a fleet that only positively impacts the passengers and community. We prefer to solve maintenance issues in the shop – not in the field.

Preventive Maintenance (PM) Program
Every Transdev-maintained vehicle undergoes thorough PM inspections to be in top condition.

Routine inspections and necessary repairs follow all OEM specifications, and we conduct PMs as follows:

Fixed Route
Dial-a-Ride and Microtransit

Engine services, including engine oil filter change, and comprehensive vehicle inspectionA - 6,000 miles or 90 days A-inspection plus transmission fluid changes and other checks B - 12,000 miles A and B-inspections plus a comprehensive vehicle inspection of all systems, including wheelchair lifts, A/C system, and a fire risk assessmentC - 24,000 miles A, B and C inspections now including Transmission fluid and filter change (Synthetic Fluid) plus a comprehensive vehicle inspection of all systems, including wheelchair lifts, A/C system, and a fire risk assessmentD - 72,000 miles

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

143
The PM Process
Transdev encourages all employees who have contact with vehicles to be a part of our preventive maintenance process. Utility Workers and other workers with daily contact with vehicles check for potential maintenance needs. By finding issues during service inspections, Transdev ends last-minute repairs that can delay service.

PM Tasks
Our Technicians ensure all systems are in safe operating condition before a vehicle enters service. The PM process includes inspecting any necessary repairs to the following systems:
 Air Conditioning and Heating: The entire system undergoes detailed inspection and cleaning to ensure performance prior to peak air conditioning and heating seasons.  Brake Systems: Any defects or other safety-related system issues are corrected and tested prior to service.
 Tires: The PM process for tires includes tire mounting and dismounting, wheel inspection, wheel and tire installation, in-shop tire and wheel installation, and tire tread depth inspections.
 Wheelchair Ramps and Lifts: Technicians lube the lifts and perform comprehensive inspections of the entire system, including the platform, sensors, barrier, securement devices, and controls. Technicians also pay attention to structural deficiencies and hydraulic leaks. Operators cycle all lifts and ramps daily before vehicles enter service.  Fluid Replacement and Lubrication: We perform all lubrication, oil, and filter change intervals per OEM, City, and Transdev specifications. Additionally, we regularly check engine oil, transmission fluid, coolant, and differential fluid levels.  Communication Systems: Any vehicle with an inoperable communication unit, including radios and MDTs, is removed from service immediately. We arrange for the repair of defective units under warranty by a manufacturer-approved shop to ensure compliance with warranty requirements. Qualified vendors or employees repair items no longer under the manufacturer’s warranty.

After the PM inspection is complete, Technicians receive assignments for any necessary follow- up repairs. Vehicles return to revenue service after a Technician completes all follow-up repairs and they are approved by a Supervisor or Manager.

Daily Inspections
Operator Vehicle Inspections and Reports
Daily vehicle inspections conducted by our Operators are critical to achieving and maintaining Transdev and the City’s standards of excellence. We emphasize the importance of the Operator’s role within the maintenance process during training.

After Operators check in, they perform a pre-trip inspection on their assigned vehicles using a Daily Vehicle Inspection Report (DVIR) form. The form consists of a checklist that covers key areas and items for inspection on the vehicle's interior and exterior. The DVIR also provides processes specific to each inspection point.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

144
The Operator completes the DVIR form, which includes their name, vehicle number, date, odometer reading, and other relevant information. The Operator then records any deficiencies discovered during the inspection, including notes regarding what was heard or seen. The inspection checkpoints follow the order of the Operator’s progression around the vehicle, which reduces the potential for injury and increases efficiency.

If a vehicle fails its pre-trip inspection, Maintenance staff will quickly assess the vehicle prior to pulling out. Maintenance will notify Dispatch if the repair will take longer than a few minutes. If so, another pre-tripped bus will go into service.

We have included the requested pre- and post-trip inspection checklist in the Appendix.

Maintenance Record Keeping
Octave Attune Enterprise Asset Management Maintenance
Software
Octave Attune EAM (formerly Hexagon) is our software
platform for vehicle maintenance files, reporting, and task supervision. Transit-specific software designed for the unique requirements of a bus fleet, Octave Attune captures and reports critical data to support day-to-day management decisions. This gives our maintenance team the information needed to keep each vehicle in like-new condition.

Octave Attune is a flexible system that simultaneously tracks and monitors the following maintenance activities:

Octave Attune
Component
Description Benefits
Task Scheduling Schedules PM automatically, based
on processes defined for vehicle
classes or individual units. Separates
tasks by priority, such as critical work
orders and routine tasks.

Reduces vehicle downtime by
consistently scheduling PMs and
making allowances for unplanned
repairs. This provides the operations
team with the fleet count that they
need every day for an on-time pull
out.

Fuel
Management
Integrates with fuel management
systems to report onsite fuel
inventory, support data for off-site
fuel purchases, and manage the use
of fuel on revenue versus non-
revenue vehicles.

Effective fuel management ensures
fleet availability and cost savings. It
also supports our green initiatives as
a company.

Warranty &
Road call
Management
Tracks warranties, recall campaigns,
and related data. Users can query
the database by VIN for affected
units and issue work orders to
resolve issues.

The system allows flexibility in
management of warranty data and
ensures timely repairs.

Parts Inventory Supports purchasing, inventory
tracking, parts transfer, location-level
Automated parts ordering and
requisition saves money and

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

145
City Access to Octave Attune
Transdev provides the City with a login to Octave Attune to promote transparency in our operations. You have access to real-time information, including:
 Key performance indicators
 Standard and custom reports
 Charts showing maintenance levels, times, and activities Paperless Shops and Maintenance Tablets
Transdev offers an innovative approach to the typical maintenance workflow through our Paperless Shop initiative. In a typical shop, a paper work order is touched an average of 10 times before maintenance addresses the issue. Our Paperless Shop streamlines the process by offering all forms, work orders, and tasks via tablets.  Employees can document PM inspections and record functions and work orders from anywhere in the shop.
 Tablets store the data directly into Octave Attune for more precise documentation. This is a quicker, more efficient way to fill out forms and ensure the accuracy of information for future repairs and reporting.
 Employees complete all follow-up work orders from the tablet, cutting down on tracking and processing paper forms.
 Parts are pre-assigned to jobs, and Technicians can easily sign out parts on their tablets. This helps with inventory control and creates a seamless process for inspections and repairs.

Octave Attune
Component
Description Benefits
data, and similar inventory data
information.
ensures our Technicians are
spending time on what they need to
spend time on.

Fleet
Performance
Reporting
Generates real-time, on-screen
reports in industry-standard
categories. Reports track costs per
vehicle, location, and equipment
type.

This is an essential tool for planning
vehicle lifecycle optimization and
replacement timelines.

Benchmarking Facilitates quick, accurate reporting
for more than 30 performance
statistics.

Monthly comparisons between
locations identify maintenance trends
to minimize vehicle downtime and
unscheduled maintenance costs.

Maintenance
Team
Scheduling
Helps Supervisors create efficient
schedules and monitor Technicians’
time
Staff schedules are based on
vehicles scheduled for maintenance
and vehicles needing repairs.

Schedules are altered by shift to
account for the needs of the service
provided.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

146
 Supervisors plan their work based
on KPI data loaded onto the
tablets from Octave Attune,
showing them average work time,
the number of vehicles out of
service or awaiting parts, and
other key factors for daily
scheduling.
 Technicians receive tasks via
tablets. By reviewing their daily
work assignments on the devices,
Technicians can check in for the
day and easily see schedule
changes as they occur in real
time.
 Technicians log into specific jobs and log out when finished, giving exact time logging for each task.
 Technicians can read other Technicians’ notes on each vehicle or system Maintenance Staffing
Please refer to Section 6.C Staffing Plan for information on our maintenance staffing levels.

Road Call Procedures and Accident Repair
Road Calls
In the event of an accident or incident while the vehicle is in service, the Maintenance Manager is notified of the location of the accident and the bus involved. The Manager or a Supervisor will inspect the vehicle to determine the extent of the damage, and a decision will be made to return the bus to service (if the damage is negligible) or remove the bus from service if there is extensive damage or a major repair is needed.

Accident Repair
Accident repairs will be closely supervised and may be conducted by qualified local body shops.

All bodywork and painting meet industry best standards and City graphic standards, regardless of who performs the work. No vehicles are placed into service with noticeable body damage to the vehicle.

Availability of Back-Up Vehicles
Transdev will maintain one dedicated backup vehicle specifically for the City of Monterey Park’s services to ensure continuity of operations. In addition, multiple backup vehicles are available at our El Monte facility across our other systems and can be deployed as needed to support service demands or unforeseen circumstances.

Benefits of Paperless Shops
Reduced vehicle downtime
Reduced labor costs
Additional resources for Technicians

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

147
Vehicle Cleanliness
The City takes pride in its professional image in the community, and we understand our role in protecting that image. Transdev will represent the City of Monterey Park’s brand in how the fleet appears both inside and out. We also realize that the passengers’ impressions of the bus can lead to other assumptions about safety and performance. Our team will ensure that those impressions are good ones.

Transdev cleans out vehicles and disposes of any trash at the end of each shift. We will continue to meet or exceed all RFP requirements for vehicle cleaning. Transdev will ensure that vehicle interiors are cleaned and any graffiti is removed on a daily basis. Vehicle exteriors will be washed at least twice weekly and after every rain.

The following cleaning and washing activities are conducted:
 Wash and scrub exterior
 Spot mop floor; dust interiors
 Remove all trash from inside vehicle
 Sweep floor to remove all dirt, paper, etc.
 Wipe clean all stanchions and grab bars
 Clean windows as necessary inside
 Clean side panels as needed
 Remove any graffiti and insect remains
 Wipe dash clean
The Maintenance Manager or a Supervisor randomly spot-checks the vehicles daily, and all management team members regularly spot-check the vehicles.

Transdev inspects, monitors, and replaces, as necessary, original equipment supplied with the vehicles, including wheelchair securement items, fire extinguishers, reflectors, and first aid kits.

During their pre-trip vehicle inspection, the Operator ensures all equipment is on board and in good working condition. Items such as fire extinguishers will be examined and serviced at manufacturer-suggested intervals.

Air Conditioning and Heating
Air Conditioning And Wheelchair Lift Parts and Materials All vehicles will be maintained to ensure that heating and air conditioning systems remain fully operational at all times, supporting passenger comfort and safety. No vehicle will be placed into service if either system is inoperable. Recognizing the critical importance of these components, as well as wheelchair lifts, Transdev maintains an inventory of commonly used parts and materials for air conditioning and heating repairs on hand, ensuring prompt repairs and minimizing service disruptions.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

148
Radio Communication
Transdev will implement a unified radio communications system across all three of the City’s services to support safe, efficient, and responsive operations. All vehicles will be equipped with fully functional push-to-talk (PTT) radios, ensuring real-time communication between Operators and dispatch. This system will provide seamless coverage across all service routes, as well as storage, maintenance, and dispatch facilities, without dead zones. By maintaining one integrated radio system for fixed-route, DAR, and microtransit services, Transdev will ensure consistent communication protocols, rapid response to service calls and incidents, and streamlined dispatch coordination. Transdev will be responsible for ongoing maintenance of the radio system and will ensure compliance with all applicable federal and state regulations.

Additional Elements and Benefits of our Comprehensive Maintenance Program Technical Assistance Center
Transdev created the Technical Assistance Center (TAC) for Technicians to share best practices and receive expert advice.

One of the biggest frustrations for Technicians is quickly and efficiently accessing service, diagnostic, and troubleshooting information, usually scattered across various OEM and vendor manuals and websites. We compiled the vehicle information and best practices from OEM and vendor resources into one centralized location in the TAC, which is staffed 24/7 by Technicians.

The TAC Supervisor is an ASE Master Certified Technician in multiple areas and has the experience and expertise to help Technicians complete challenging repairs and find solutions to ongoing issues. The TAC Supervisor uses service requests to monitor vehicle and fleet trends to schedule appropriate preventive maintenance. When a Technician is working on a vehicle and requires further assistance, they can request help from the TAC following the procedures:

The Technician submits a work order through our Paperless Shop technology, and an email notification is sent to the Maintenance Manager and the TAC Supervisor.

The TAC Supervisor uses Paperless Shop technology to access the vehicle's information, maintenance history, configuration, etc.

The TAC Supervisor gains entry to the Technician's tablet using remote access technology and assists the Technician with the repair.

The TAC Supervisor's remote access allows them to control the camera, so the Technician and the TAC Supervisor can jointly view the problem to determine a diagnostic solution.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

149
Lean Maintenance Practices and 5S Processes
Our maintenance program is built on Lean Maintenance Practices and 5S Processes, which improve our effectiveness. Lean processes reduce maintenance costs by targeting strategic areas, such as reducing road calls, overtime, and outside service costs.

The 5S Process (Sort, Straighten, Shine, Standardize, and Sustain) is a workplace organization method that more effectively uses maintenance spaces and promotes safety, quality, cost reductions, and improved vehicle reliability. The 5S Process focuses on the work environment to prevent lost time and help Technicians effectively locate parts and tools with minimal time spent locating equipment.

Weekly Lean Management Checklist Walks
On a weekly basis, our Maintenance Manager walks through the shop with a Lean Management checklist. This simple but powerful activity promotes continuous improvement. On their walks, the Maintenance Manager observes employees, discusses their tasks, and identifies opportunities for problem-solving and productivity gains. The Weekly Lean Management Walks allow managers to listen, observe, recognize, coach, and solve problems.

Wrench Awards
Transdev recognizes shops that have achieved Bronze, Silver, and Gold levels of Lean Maintenance Practices and 5S Processes. To achieve each level, our team is required to meet specific criteria in the following areas:
 Shop audits
 Technician training
 Employee performance and efficiencies
 Inventory and warehousing performance
 Preventive maintenance and performance
 Quality control checks
 Management training
 ASE certifications and training
ASE Blue Seal Certification Program
Transdev strives to obtain ASE Blue Seal Recognition for each of our maintenance shops. To reach ASE Blue Seal recognition, at least 75% of Technicians must be ASE certified and each area of service offered in the facility must have at least one ASE-certified Technician.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

150
Key Benefits of ASE Blue Seal Facilities:
 Safety and Quality – ASE Blue Seal Shops are equipped with the knowledge and training to diagnose problems precisely and accurately so that vehicles and equipment are maintained and repaired to the highest safety standards. ASE means that Transdev assures the City that the fleet experiences fewer breakdowns and higher vehicle safety and availability – yielding increased passenger satisfaction.
 Efficiency – ASE Blue Seal Shops perform preventive maintenance and repairs more efficiently, ensuring the fleet is ready for on-time service.

Major Component Repair
Our comprehensive PM program extends the useful life of each vehicle’s major components.

We will closely monitor performance indicators to identify component wear through oil sampling, gathering of fault codes, and testing for blow-by and oil consumption to determine when a unit needs a new engine or transmission. Transdev uses qualified local vendors to rebuild engines and transmissions as needed.

Inventory Control
Transdev will meet our commitment to exceed
your on-time performance and productivity
standards by ensuring the fleet is safe and ready
for service each day. Having the right parts for
preventive maintenance and unscheduled
repairs is critical. We use the Octave Attune
maintenance management system to monitor
inventory levels and ensure the right parts are
available to keep fleets moving. Transdev uses
OEM parts or approved equivalents. We follow
these principles to manage our parts inventory
most efficiently:
 Proactive management of stocking levels
 Organized parts storage
 Data-driven decisions
Managing Inventory with Octave Attune
Our Octave Attune software allows us to manage parts inventory proactively. We enter every part into Octave Attune with a preferred vendor, a backup vendor, alternative part numbers, reorder points, and restocking levels. All parts receive a label for the corresponding part and bin to ensure organization and accuracy in our parts room. Maintenance staff stores parts in bins and arranges the bins according to the code order in Octave Attune.

Within Octave Attune, we set up minimum and maximum inventory levels and choose a preferred vendor. Several times a week, our Manager will run a requisition function in Octave Attune for any part in the inventory that has fallen below the set minimum. Octave Attune will order the parts from the preferred vendor to bring the inventory to the maximum level.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

151
As an added method of control, our shops perform physical inventory four times a year, along with outside auditing firms randomly certifying the physical counts. Maintenance staff will also perform cycle counts every week, counting a percentage of our inventory to verify quantities.

Warranty Program
Transdev uses Octave Attune to easily track warranties, recall campaigns, and related parts data through Octave Attune. The process of a warranty claim in Octave Attune is as follows:

Corporate Purchasing Agreements
Transdev reduces maintenance costs through our corporate buying power. We have built relationships with parts vendors and can buy quality parts at a lower cost.

Transdev has Corporate Purchasing Agreements with a number of vendors that represent 120,000 unique parts. These relationships ensure we receive quality parts, the best service, and competitive pricing, which we pass on to our partners like the City of Monterey Park. Our agreements with major parts suppliers include Ford, Chrysler, General Motors, Cummins, Bridgestone, Firestone, Goodyear, Michelin, AutoZone, and NAPA. The majority of the national vendors we use offer parts and services through their network of local dealers. Transdev may also use other local vendors to provide parts and services.

Maintenance Quality Control Process
Four Step QA Process
We monitor vehicle maintenance quality through a four-step process:

1. Scheduled PMI
During a scheduled PMI, the Technician thoroughly inspects the vehicles and facilities for all defects, no matter how minor they may seem, and notes them on the PMI defect form.

A Technician submits a claim in Octave Attune, which cycles through the OEM or parts system.The Warranty Center generates the claim and reviews the 110 and 160 claim statuses, proceeds to either “reimbursement” or “denied,” and updates the status in Octave Attune.Octave Attune tracks the reimbursement (if applicable) and moves the claim to a “closed” status.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

152
A Supervisor either assigns for repair or releases the vehicle (the Supervisor or Maintenance Manager are the only representatives authorized to release it).

2. Vehicle Quality Assurance Audits
A Maintenance Supervisor or the Maintenance Manager performs a series of QA audits, including:
 PMI Quality Assurance Inspections
 Vehicle Readiness and Cleanliness Inspections
 Vehicle History Files and Records Audit Log
The PMI Quality Assurance Inspection and Vehicle Readiness and Cleanliness Inspection sections contain at least 90 days of records. The Vehicle History Files and Records section contains 12 months of records. Records are filed in chronological order.

PMI Quality Assurance Inspections
We perform PM quality assurance checks on at least 20% of all PM inspections. These inspections are essential for quality control and also help us train our Technicians to improve inspections. We take a team approach to inspections:
 First, the auditor (a Technician) checks for objective evidence that PM procedures are completed following all regulatory and contractual requirements.  The Supervisor visually inspects the vehicle and counsels the Technician on any items not identified during the original PM inspection.
 The Maintenance Manager reviews each of these audit forms and makes changes as necessary to correct any noted deficiencies.
 The Regional Director of Maintenance also reviews these forms during routine site visits.

Readiness and Cleanliness Quality Audit –
Transdev has a comprehensive fleet cleaning program
to keep the vehicles clean and ready for service. The
Readiness and Cleanliness Quality Audits are internal
audits that function as self-checks to ensure we adhere to the plan.

We document these inspections using the Service
Readiness and Cleanliness Inspection Form. The form
uses a weighted system, assigning double the points to
key areas. The scoring scale is:
 0 – 75 Unsatisfactory
 76 – 85 Needs Improvement
 86 – 95 Meets Expectations
 96 –100 Excellence
We mandate that all locations perform these audits on
at least 20% of revenue service vehicles each week.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

153
When the Maintenance Manager receives the audits, they must make changes. The Maintenance Manager (or their designee) is the only person who can identify vehicles as ready for revenue service.

Vehicle History File and Maintenance Records Audit –
We take compliance with regulatory agencies seriously
and allocate appropriate resources to this process.

Keeping these records ensures that we:
 Are held accountable to our established internal
standards.
 Comply with our client's standards.
 Comply with all applicable regulatory agencies.
 Track the individual vehicle’s performance and the
performance of the vehicle type.

To ensure our record-keeping is the best, we perform
periodic Vehicle History File and Maintenance Record
Audits. Each month, we audit at least 5% of the fleet files.

Our audits go back three months, and the Maintenance
Manager oversees the audit results. We inspect vehicle
records and verify the following criteria:
 All required records (repair orders, DVIRs, and other audit records) are present.  Each record and repair order accurately reflects the maintenance we performed.  Paper files are accurately recorded and documented in Octave Attune.  All maintenance forms are completed properly.
 Lubrication analysis program records are filed and documented properly, and lab results are maintained chronologically.

Taking a closer look at the records helps us make modifications for the better, including examining our maintenance approach, adjusting our inventory levels, and anticipating major component failures before they occur.

3. Site Visit Review
Transdev builds in Site Visit Reviews because nothing can replace having physical eyes on an operation. These periodic reviews help us improve efficiency, analyze trends, and implement new best management practices.

When the Senior National Maintenance Director or National Director of Maintenance visits a maintenance operation, it triggers one of these reviews. The Maintenance Manager performs the review, which looks at several areas, including vehicle inspection, vehicle records inspection, and whether the local operation follows the QA audit process.

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

154

4. Annual Performance Review
Every step of our Maintenance QA Program builds on the one before, and the last step is the Annual Performance Review. The Senior National Maintenance Director or National Director of Maintenance conducts the review, which covers 145 individual items. It examines the local operation’s self-audit program, particularly whether the team made the corrections called out in the Site Visit Review. We communicate this audit's results with our client’s executive management and Transdev’s Chief Operating Officer.

Octave Attune and Key Performance Indicators (KPIs)
Octave Attune is a valuable quality assurance tool for Key Performance Indicator (KPI) reporting to ensure the fleet is well-maintained and safe for passengers. Our database allows for continuous trend analysis of target benchmarks for maintenance activities. KPIs analyzed through Octave Attune include:
 Data validation checks at data input
 Status reporting of work orders
 Delays and reasons for delays
 Tailored reporting and exception reports
 Preventive maintenance and parts inventory
 Technician productivity
 Vendors for outside repair
 Fuel and oil consumption and efficiency
 Overhead costs
 Training records
Measurement of Program Effectiveness
Octave Attune also tracks KPIs to identify and analyze trends, including the following:

Trend Measurement
Preventive Maintenance
Compliance
Percent of PM inspections performed on time
Technician Overtime Percent of payroll paid for overtime Road Call Performance Miles between road calls
Scheduled/ Unscheduled
Work
Percent of work that is scheduled work (PM, PM follow-up) compared to unscheduled work (DVIRs, road calls)
Repairs Between PM
Inspections
Number of repairs between PMs (measuring the effectiveness of the PM program)
Hours over Standard Job
Time
Technician hours that went over the standard job time
Auto-Reorder Percentage Percent of parts ordered by the auto-reorder process Outside Services
Percentage
The percentage of maintenance cost spent at outside vendors

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

155
Trend Measurement
Cost per Mile Overall cost per mile and comparison of cost per mile with similar fleets
Liquidated Damages Liquidated damages due to maintenance-related issues Maintenance Safety Standards
Transdev is proud of our maintenance safety record, and we follow the procedures below to maintain safety in our maintenance operations:
 Each Technician is responsible for working safely and avoiding unsafe situations that might occur. This includes reporting any concerns regarding safety or knowledge of hazardous conditions or acts.
 Transdev requires all maintenance personnel to wear the proper PPE at all times.  Maintenance team members wear uniforms with built-in high-visibility bands.  Maintenance personnel keep work areas clean and free of clutter. Each shift performs general cleaning of their work areas at the end of each scheduled shift.  When operating any fleet vehicle, Technicians restrict the vehicle’s speed on all facilities and other off-street areas to the posted speed limits.
 All depot and garage traffic are designed to operate the vehicle in a drive-through direction to reduce or eliminate the need to reverse and to keep everything running smoothly.  Before any operating maneuver, employees walk around and behind the vehicle to ensure it is safe. The Operator turns on the four-way flashers and taps the horn before moving the vehicle. If the Operator needs to reverse, they take the same safety steps but request the assistance of a Spotter. The Operator is responsible for the vehicle's safe operation when driving in reverse, even if someone else is guiding them.  Unauthorized personnel, including relatives, visitors, and passengers, are not permitted in the shop or vehicle parking areas without prior approval of local management. All non- Transdev visitors to the garage must wear safety glasses and a high visibility vest and must be accompanied by a staff member at all times.
 Improper use of maintenance equipment is prohibited. No maintenance employee is permitted to operate a vehicle or equipment on which they are not licensed and/or certified.  All maintenance employees are trained in the following subjects:
o Proper bending/lifting techniques
o Right-to-know
o Tag-out/lock-out
o Blood-borne pathogens
o Spill control and countermeasures
o Fire suppression and emergency evacuation
o Proper use of PPE
o Hazmat control and handling

8. Insurance Adequacy
Transdev has been an excellent partner in our
mission to provide public transportation services
in Fort Bend County. Their commitment to quality,
expertise, and dedication to reliable, safe, and
efficient transit services is highly valued by
our community.

Fort Bend (TX) County Public Transportation Department

8. Insurance Adequacy

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

156

8. Insurance Adequacy
We have provided evidence of our ability to acquire the required insurance coverage and amounts on the following page.

City of Monterey ParkRFP for Fixed Route, On-Demand Flexible Transit, and/or Dial-a-Ride Transportation Services Page 54 of 88 ATTACHMENT A CITY OF MONTEREY PARKINSURANCE REQUIREMENTS[MUST BE SUBMITTED WITH PROJECT PROPOSAL]To be awarded this contract, the successful bidder must procure and maintain the following types of insurance with coverage limits complying, at a minimum, with the limits set forth below: Type of Insurance Limits Commercial general liability: $20,000,000 (Twenty Million Dollars) Professional liability: $1,000,000 (One Million Dollars) Business automobile liability: $20,000,000 (Twenty Million Dollars) Workers compensation: Statutory requirement Commercial general liability insurance must meet or exceed the requirements of the most current ISO-CGL Form. The amount of insurance set forth above must be a combined single limit per occurrence for bodily injury, personal injury, and property damage for the policy coverage. Liability policies must be endorsed to name the City, its officials, and employees as “additional insureds” under said insurance coverage and to state that such insurance will be deemed “primary” such that any other insurance that may be carried by the City will be excess thereto. Such insurance must be on an “occurrence,” not a “claims made,” basis and will not be cancelable or subject to reduction except upon thirty (30) days prior written notice to the City. Professional liability coverage must be on an “occurrence basis” if such coverage is available, or on a “claims made” basis if not available. When coverage is provided on a “claims made basis,” the Consultant must continue to maintain the insurance in effect for a period of three (3) years after this Agreement expires or is terminated (“extended insurance”). Such extended insurance must have the same coverage and limits as the policythat was in effect during the term of this Agreement and cover the Contractor for all claims made by the City arising out of any errors or omissions of the Contractor, or its officers, employees or agents during the time this Agreement was in effect. Automobile coverage must be written on ISO Business Auto Coverage Form CA 00 01 06 92, including symbol 1 (Any Auto). Excess or Umbrella Liability Insurance (Over Primary) if used to meet limit requirements, must provide coverage at least as broad as specified for the underlying coverage. Any such coverage provided under an umbrella liability policy must include a drop down

City of Monterey ParkRFP for Fixed Route, On-Demand Flexible Transit, and/or Dial-a-Ride Transportation ServicesPage 55 of 88provision providing primary coverage above a maximum $25,000 self-insured retention for liability not covered by primary but covered by the umbrella. Coverage must be provided on a “pay on behalf” basis, with defense costs payable in addition to policy limits. Policy must contain a provision obligating insurer at the time insured’s liability exclusion precludingcoverage for claims or suits by one insured against another. Coverage must be applicable to City for injury employees of Contractor, subcontractors or others involved in the work. The scope of coverage provided is subject to approval of City following receipt of proof of insurance as required herein. Limits are subject to review but in no event less than $20,000,000 per occurrence.The Contractor must furnish to the City duly authenticated Certificates of Insurance evidencing maintenance of the insurance required under this Agreement, endorsements as required herein, and such other evidence of insurance or copies of policies as may be reasonably required by the City from time to time. Insurance must be placed with admitted insurers with a current A.M. Best Company Rating equivalent to at least a Rating of “A:VII.” Certificate(s) must reflect that the insurer will provide thirty (30) day notice of any cancellation of coverage. The Contractor will require its insurer to modify such certificates to delete any exculpatory wording stating that failure of the insurer to mail written notice of cancellation imposes no obligation, and to delete the word “endeavor” with regard to any notice provisions.By signing this form, the bidder certifies that it has read, understands, and will comply with these insurance requirements if it is selected as the City’s contractor. Failure to provide this insurance will render the bidder’s proposal “nonresponsive.”Date Bidder

Madison Kuhlman
Associate Client Executive
Marsh USA LLC
155 N Wacker Dr.

Suite 1500
Chicago, IL 60606
T +1 312 341 9412
www.marsh.com

June 1, 2026

City of Monterey Park
320 West Newmark Avenue
Monterey Park, CA 91754

RE: Request For Proposal – City of Monterey Park - RFP for Fixed Route, On-Demand Flexible Transit, and/or Dial-a-Ride Transportation Services

To Whom It May Concern:

Please be advised that Marsh Global Risk Management is the current insurance broker of record for First Transit, Inc. We understand that First Transit, Inc., is responding to the above captioned bid.

We have reviewed the insurance requirements and can confirm that First Transit, Inc., can satisfy the minimum coverage limits set forth.

If you have any questions, please feel free to contact me at (312) 342-9412.

Respectfully,

Madison Kuhlman
Assistant Vice President
Marsh USA
Madison Kuhlman

9. Financial Information
We highly recommend Transdev as a solid,
reliable, and competent partner for our public
transportation program; this partnership is a key
component of our successful coordination between
KU and City of Lawrence transit agencies for
seamless transit service throughout the city.

University of Kansas/City of Lawrence

9. Financial Information

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

158

9. Financial Information
Financial Condition
With an annual revenue of more than $10.5 billion, Transdev’s financial strength and stability are unparalleled. We have the financial wherewithal to fund all ongoing operations and maintenance throughout the term of this agreement. There are no known conditions (e.g. bankruptcy, pending litigation, or planned office closures) that would inhibit Transdev from doing so. Our financial statements are provided in the Appendix.

As demonstrated by the provided financial statements, Transdev has the financial capability to procure all necessary vehicles and facilities for the City’s services.

10. Price Proposal Spreadsheet
Transdev places a high priority on passenger
satisfaction and their management and corporate
staff are knowledgeable, professional and
responsive to our needs. We recommend Transdev
for any future microtransit endeavors.

Sam Mateo County Transit District (SamTrans)

10. Price Proposal Spreadsheet

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

159

10. Price Proposal Spreadsheet
Transdev has provided the Price Proposal Spreadsheet on the following pages. We have also provided the Price Proposal on a USB in Excel format as required.

Pricing Details
We have used our experience as your long-term partner to develop our Price Proposal for this next term. As you review our Price Proposal, please note the following:
 Fleet: Vehicle purchases are depreciated over five years before needing to be replaced.

Should the City not exercise the option years or future contract years, the City would need to commit to taking on the remaining book value and financial assumption of the vehicles.  Cameras: Transdev provides DriveCam cameras on the vehicles we operate, which we currently provide on the City’s fixed route vehicles, as a safety tool for both incident review as well as Operator development. To meet the RFP requirement of two cameras on all vehicles, we have proposed Seon cameras. If the City has been satisfied with the historical use of our DriveCam units to support the system, we could remove the Seon cameras from our proposal and save the City approximately $35,000 over the contract term.

HOURLY RATE COMPONENTS
YEAR 1
(October 1, 2026-
September 30,
2027)
YEAR 2
(October 1, 2027-
September 30,
2028)
YEAR 3
(October 1, 2028-
September 30,
2029)
YEAR 4
(October 1, 2029-
September 30,
2030)

1. Operating Costs (Driver pay & benefits, driver supplies, Work Comp, revenue fuel, Shared expenses - dispatch, road sup, veh. technology,support fuel )
$ 972,590.73 $ 1,004,128.13 $ 1,035,822.95 $ 1,068,725.56

2. Maintenance Costs $ 30,856.31 $ 37,049.71 $ 41,947.80 $ 52,679.41

3. Administrative Costs $ 133,888.18 $ 138,285.56 $ 142,834.97 $ 147,559.92

4.Maintenance/Operating Facilities $ 253,240.36 $ 261,737.40 $ 270,541.66 $ 279,674.04

5. Insurance $ 138,515.95 $ 144,967.71 $ 151,725.06 $ 158,783.32

6. City and Other Fees/Taxes $ 672.90 $ 693.09 $ 713.88 $ 735.30

7. Capital Costs (6 Revenue Vehicles, Shared Costs - support vehicles, IT equipment, Lytx) $ 259,403.12 $ 259,490.84 $ 259,581.20 $ 219,800.37

8. Start-Up Costs $ - $ - $ - $ -

9. Profit $ 108,901.38 $ 112,446.97 $ 116,081.62 $ 119,593.74

10. Other Costs (Performance Bond and Corporate
Overhead) $ 114,567.01 $ 118,248.23 $ 122,021.91 $ 125,668.37

11. Total Costs (Sum of Lines 1-10)
$ 2,012,635.94 $ 2,077,047.64 $ 2,141,271.05 $ 2,173,220.02

12. Vehicle Revenue Hours 15,800 15,800 15,801 15,800

13. Hourly Rate (Line 11 divided by Line 12) $ 127.38 $ 131.46 $ 135.51 $ 137.55 The rates shown above reflect a shared cost service and are applicable only if running all three services outlined in the RFP.

ATTACHMENT B CITY OF MONTEREY PARK

COST PROPOSAL SPREADSHEET
SPIRIT BUS – Fixed Route Service
This form identifies the key cost components for the operation of the Spirit Bus Fixed Route transit service. This cost information will be used in the evaluation of proposals. On an attached sheet of paper, please indicate back-up calculations made in preparing all component costs.

CHARTER REVENUE VEHICLE SERVICE HOURLY RATE
(Total estimated annual hours – 200 hours) $ 79.91 per hour

HOURLY RATE COMPONENTS YEAR 1
(October 1, 2026-
September 30, 2027)
YEAR 2
(October 1, 2027-
September 30, 2028)
YEAR 3
(October 1, 2028-
September 30, 2029)
YEAR 4
(October 1,
2029 - September 30,
2030)

1. Operating Costs (Driver pay & benefits, driver supplies, Work Comp, revenue fuel, Shared expenses - dispatch, road sup, veh. technology,support fuel )
$ 350,692.24 $ 361,669.97 $ 374,089.69 $ 387,012.29

2. Maintenance Costs $ 8,794.04 $ 10,597.74 $ 12,055.48 $ 15,004.13

3. Administrative Costs $ 43,217.07 $ 44,636.48 $ 46,104.96 $ 47,630.10

4.Maintenance/Operating Facilities $ 81,742.14 $ 84,484.86 $ 87,326.74 $ 90,274.53

5. Insurance $ 44,858.07 $ 47,013.63 $ 49,273.45 $ 51,636.36

6. City and Other Fees/Taxes $ 217.20 $ 223.72 $ 230.43 $ 237.34

7. Capital Costs (Shared Costs - 4 revenue vehicles, support vehicles, IT equipment, Lytx) $ 37,593.02 $ 37,621.33 $ 37,650.50 $ 54,768.68

8. Start-Up Costs $ 6,218.83 $ 6,218.83 $ 6,218.83 $ 6,218.83

9. Profit $ 35,151.71 $ 36,296.18 $ 37,469.39 $ 38,603.04

10. Other Costs (Performance Bond and Corporate
Overhead) $ 36,980.49 $ 38,168.73 $ 39,386.82 $ 40,563.84

11. Total Costs (Sum of Lines 1-10) $ 645,464.81 $ 666,931.46 $ 689,806.28 $ 731,949.15

12. Vehicle Revenue Hours 5,100 5,100 5,100 5,100

13. Hourly Rate (Line 11 divided by Line 12) $ 126.56 $ 130.77 $ 135.26 $ 143.52 The rates shown above reflect a shared cost service and are applicable only if running all three services outlined in the RFP.

ATTACHMENT B - CITY OF MONTEREY PARK COST PROPOSAL SPREADSHEET MPK TRANSIT EXPRESS Service
This form identifies the key cost components for the operation of the MPK Transit Express service. This cost information will be used in the evaluation of proposals. On an attached sheet of paper, please indicate back-up calculations made in preparing all component costs.

HOURLY RATE COMPONENTS
YEAR 1
(October 1, 2026-
September 30,
2027)
YEAR 2
(October 1, 2027-
September 30,
2028)
YEAR 3
(October 1, 2028-
September 30,
2029)
YEAR 4
(October 1, 2029-
September 30,
2030)

1. Operating Costs (Driver pay & benefits, driver supplies, Work Comp, revenue fuel, Shared expenses - dispatch, road sup, veh. technology,support fuel ) $ 168,221.64 $ 173,496.64 $ 180,005.25 $ 185,727.55

2. Maintenance Costs $ 4,903.99 $ 5,895.78 $ 6,697.88 $ 8,462.97

3. Administrative Costs $ 23,727.02 $ 24,506.30 $ 25,312.53 $ 26,149.86

4.Maintenance/Operating Facilities $ 44,878.04 $ 46,383.84 $ 47,944.09 $ 49,562.49

5. Insurance $ 23,841.28 $ 24,985.41 $ 26,184.81 $ 27,438.75

6. City and Other Fees/Taxes $ 119.25 $ 122.83 $ 126.51 $ 130.31

7. Capital Costs ( Shared Costs - 4 revenue vehicles, support vehicles, IT equipment, Lytx) $ 20,639.30 $ 20,654.85 $ 20,670.86 $ 30,069.08

8. Start-Up Costs $ 3,414.26 $ 3,414.26 $ 3,414.26 $ 3,414.26

9. Profit $ 19,298.98 $ 19,927.31 $ 20,571.43 $ 21,193.83

10. Other Costs (Performance Bond and Corporate
Overhead) $ 20,303.01 $ 20,955.38 $ 21,624.14 $ 22,270.34

11. Total Costs (Sum of Lines 1-10) $ 329,346.78 $ 340,342.61 $ 352,551.75 $ 374,419.43

12. Vehicle Revenue Hours 2,800 2,800 2,800 2,800

13. Hourly Rate (Line 11 divided by Line 12) $ 117.62 $ 121.55 $ 125.91 $ 133.72 The rates shown above reflect a shared cost service and are applicable only if running all three services outlined in the RFP.

ATTACHMENT B – CITY OF MONTEREY PARK COST PROPOSAL SPREADSHEET

DIAL-A-RIDE
This form identifies the key cost components for the operation of the Dial-a-Ride service. This cost information will be used in the evaluation of proposals. On an attached sheet of paper, please indicate back-up calculations made in preparing all component costs.

Position Type from RFP Contractor Position TitleFull Time # of Persons
Part Time #
of Persons
FTE
Hours
(2080)
Average FT
Annual Salary
FT %
Benefits
Average PT
Hourly Rate
PT %
Benefits
General Manager General Manager 0.21 437 144,200.00$ 8.78% Operations Manager Asst. General Manager 0.22 458 83,430.00$ 7.43% Maintenance Manager Maintenance Manager 0.27 562 103,000.00$ 6.02% Safety and Training
Manager Safety Manager 0.27 562 80,370.90$ 7.71%
Road Supervisor Road Supervision 0.80 1,664 49,880.64$ 12.43% $0 0.00% Dispatcher Dispatcher - FT 4.00 8,320 45,831.20$ 13.53% $0 0.00% Bus Operator Bus Operator 17.00 35,360 45,033.66$ 9.15% $0 0.00% Other (Payroll Clerk) Payroll Clerk 0.25 520 50,089.31$ 12.4% $0 0.00% Other (Accounting Manager) Accounting manager 0.25 520 141,659.92$ 4.40% $0 0.00% Maintenance Manager/Supervisor -$ 0.00% $0 0.00%
Mechanics - $ 0.00% $0 0.00%
Mechanic/Technician Technicians 1.00 0.89 3,931 75,436.64$ 8.22% $0 0.00% Service Worker/Fueler Utility / Bus Wash 1.00 0.40 2,912 43,625.41$ 14.21% $0 0.00% Maintenance Clerk Parts Clerk 0.16 333 47,132.80$ 13.15% $0 0.00% Other (Specify) - $ 0.00% $0 0.00%
Other (Specify) - $ 0.00% $0 0.00%
Transit Analyst - $ 0.00% $0 0.00%
Customer Service - $ 0.00% $0 0.00%
Administrative Assistant/Clerk -$ 0.00% $0 0.00%
Other (Specify) - $ 0.00% $0 0.00%
Other (Specify) - $ 0.00% $0 0.00%

ATTACHMENT C

CITY OF MONTEREY PARK

PROPOSED STAFFING

Breakdown of Costs listed in the Price Pages

1.Operating Costs
Drive Pay & Benefits
Driver Supplies
Work Comp
Revenue Fuel
Shared expenses
Dispatch
Road Supervisors
Vehicle technology
Support fuel

7. Capital Costs
6 Revenue vehicles for Fixed Route, 4 revenue vehicles for the MPK and DAR Shared expenses
Support Vehicles
IT equipment
Lytx DriveCam

10. Other Costs
Performacne Bond
Corporate Overhead

HOURLY RATE COMPONENTS
YEAR 1
(October 1, 2026-
September 30,
2027)
YEAR 2
(October 1, 2027-
September 30,
2028)
YEAR 3
(October 1, 2028-
September 30,
2029)
YEAR 4
(October 1, 2029-
September 30,
2030)

1. Operating Costs (Driver pay & benefits, driver supplies, Work Comp, revenue fuel, Shared expenses - dispatch, road sup, veh. technology,support fuel )
$ 944,464.95 $ 975,396.09 $ 1,006,462.59 $ 1,038,707.26

2. Maintenance Costs $ 30,856.31 $ 37,049.71 $ 41,947.80 $ 52,679.41

3. Administrative Costs $ 198,689.24 $ 205,221.01 $ 211,978.91 $ 218,998.12

4.Maintenance/Operating Facilities $ 379,985.64 $ 392,734.93 $ 405,945.19 $ 419,647.74

5. Insurance $ 140,982.07 $ 147,534.06 $ 154,385.85 $ 161,382.85

6. City and Other Fees/Taxes $ 1,009.35 $ 1,039.63 $ 1,070.82 $ 1,102.94

7. Capital Costs (6 Revenue Vehicles, Shared Costs - support vehicles, IT equipment, Lytx) $ 262,254.95 $ 262,332.54 $ 262,412.45 $ 224,517.25

8. Start-Up Costs $ - $ - $ - $ -

9. Profit $ 134,402.04 $ 138,725.50 $ 143,037.33 $ 145,288.13

10. Other Costs (Performance Bond and Corporate
Overhead) $ 128,876.71 $ 132,950.06 $ 137,012.44 $ 139,133.03

11. Total Costs (Sum of Lines 1-10)
$ 2,221,521.26 $ 2,292,983.53 $ 2,364,253.39 $ 2,401,456.75

12. Vehicle Revenue Hours 15,800 15,800 15,801 15,800

13. Hourly Rate (Line 11 divided by Line 12) $ 140.60 $ 145.13 $ 149.63 $ 151.99 These rates above are for fixed route service if only awarded the single service.

ATTACHMENT B CITY OF MONTEREY PARK

COST PROPOSAL SPREADSHEET
SPIRIT BUS – Fixed Route Service
This form identifies the key cost components for the operation of the Spirit Bus Fixed Route transit service. This cost information will be used in the evaluation of proposals. On an attached sheet of paper, please indicate back-up calculations made in preparing all component costs.

CHARTER REVENUE VEHICLE SERVICE HOURLY RATE
(Total estimated annual hours – 200 hours) $ 79.91 per hour

Position Type from RFP Contractor Position TitleFull Time # of Persons
Part Time #
of Persons
FTE
Hours
(2080)
Average FT
Annual Salary
FT %
Benefits
Average PT
Hourly Rate
PT %
Benefits
General Manager General Manager 0.21 437 144,200.00$ 8.78% Operations Manager Asst. General Manager 0.22 458 83,430.00$ 7.43% Maintenance Manager Maintenance Manager 0.27 562 103,000.00$ 6.02% Safety and Training
Manager Safety Manager 0.27 562 80,370.90$ 7.71%
Road Supervisor Road Supervision 0.80 1,664 49,880.64$ 12.43% $0 0.00% Dispatcher Dispatcher - FT 2.00 4,160 45,831.20$ 13.60% $0 0.00% Bus Operator Bus Operator 11.00 22,880 46,299.47$ 8.91% $0 0.00% Other (Payroll Clerk) Payroll Clerk 0.25 520 50,089.31$ 12.4% $0 0.00% Other (Accounting Manager) Accounting manager 0.25 520 141,659.92$ 4.40% $0 0.00% Maintenance Manager/Supervisor -$ 0.00% $0 0.00%
Mechanics - $ 0.00% $0 0.00%
Mechanic/Technician Technicians 1.00 0.89 3,931 75,436.64$ 8.22% $0 0.00% Service Worker/Fueler Utility / Bus Wash 1.00 0.40 2,912 43,625.41$ 14.21% $0 0.00% Maintenance Clerk Parts Clerk 0.16 333 47,132.80$ 13.15% $0 0.00% Other (Specify) - $ 0.00% $0 0.00%
Other (Specify) - $ 0.00% $0 0.00%
Transit Analyst - $ 0.00% $0 0.00%
Customer Service - $ 0.00% $0 0.00%
Administrative Assistant/Clerk -$ 0.00% $0 0.00%
Other (Specify) - $ 0.00% $0 0.00%
Other (Specify) - $ 0.00% $0 0.00%

ATTACHMENT C

CITY OF MONTEREY PARK

PROPOSED STAFFING

Breakdown of Costs listed in the Price Pages

1.Operating Costs
Drive Pay & Benefits
Driver Supplies
Work Comp
Revenue Fuel
Shared expenses
Dispatch
Road Supervisors
Vehicle technology
Support fuel

7. Capital Costs
6 Revenue vehicles for Fixed Route, 4 revenue vehicles for the MPK and DAR Shared expenses
Support Vehicles
IT equipment
Lytx DriveCam

10. Other Costs
Performacne Bond
Corporate Overhead

Required Forms
I am very pleased to share with you that, for the
second consecutive Triennial Review (2022 & 2025),
CATA received zero findings or deficiencies. On
behalf of the entire CATA team, thank you for your
continued support and assistance in providing great
service to our public. It is much appreciated, and I
know how hard your team in Lansing worked to help
us achieve this accomplishment that we all can be
proud of.

Capital Area Transportation Authority (CATA)
Required Forms

City of Monterey ParkRFP for Fixed Route, On-Demand Flexible Transit, and/or Dial-a-Ride Transportation ServicesPage 48 of 89FORM B PROPOSER CONTACT INFORMATIONProposerFirm Name: Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Secondary Contact Name: Secondary Contact Title: Telephone Number: Email Address: Subcontractors to ProposerFirm Name: Address: City, State, Zip Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Work to be performed: Is firm a qualified DBE? No Yes, Qualifying Agency: Annual dollar value of participation: $ Firm Name: Address:City, State, Zip Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Work to be performed: Is firm a qualified DBE? No Yes, Qualifying Agency: Annual dollar value of participation: $ Attach additional pages as necessary.

City of Monterey ParkRFP for Fixed Route, On-Demand Flexible Transit, and/or Dial-a-Ride Transportation ServicesPage 49 of 88FORM C ADDENDA ACKNOWLEDGEMENTCity of Monterey Park Local Transit Services Fixed routeCONTRACTOR NAME: CONTRACTOR hereby acknowledges that it has received and read the following Addenda:Addendum # Signature Addendum # Signature Addendum # Signature Addendum # Signature Addendum # Signature

City of Monterey ParkRFP for Fixed Route, On-Demand Flexible Transit, and/or Dial-a-Ride Transportation ServicesPage 50 of 88FORM D NON-COLLUSION AFFIDAVIT FOR CONTRACTORSTATE OF CALIFORNIA COUNTY OF LOS ANGELES(Name) declares and says:1. That he/she is the (owner, partner, representative, or agent) of(Contractor Name), hereinafter referred to as (CONTRACTOR) or (subcontractor).2. That he/she is fully informed regarding the preparation and contents of this proposalfor certain work in the City of Downey, State of California.3. That his/her proposal is genuine and is not collusive or a sham proposal.4. That any of its officers, owners, agents, representatives, employees, or parties ininterest, including this affiliate, has not in any way colluded, conspired, connived or agreed,directly or indirectly, with any other CONTRACTOR, firm, or person to submit a collusiveor sham proposal in connection with such contract, or to refrain to submitting a proposal inconnection with such contract, or has in any manner, directly or indirectly, sought byunlawful agreement or connivance with any other CONTRACTOR, firm, or person to fix theprice or prices in said proposal, or to secure through collusion, conspiracy, connivance, orunlawful agreement any advantage against City, or any person interested in the proposedcontract; and,5. That the price or prices quoted in the proposal are fair and proper, and are nottainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of theCONTRACTOR, or any of its agents, owners, representatives, employees, or parties ininterest, including this affiliate.I certify (or declare) under penalty of perjury, that the foregoing is true and correct.Signature of Authorized Representative DateName of Authorized Representative Title

City of Monterey ParkRFP for Fixed Route, On-Demand Flexible Transit, and/or Dial-a-Ride Transportation ServicesPage 52 of 88FORM F REFERENCE # CLIENT REFERENCESCopy this form for each of the 3 required referencesCLIENT AGENCY NAME: SERVICE NAME: STREET ADDRESS:CITY, STATE, ZIP: CONTACT PERSON: EMAIL ADDRESS: PHONE NUMBER:( ) - ext.CONTRACT STATUS:Contract current, Beginning Date: End Date: Contract Ended: (give date)Reason for contract termination: How long have/had you held this contract: yearsTYPE OF TRANSIT SERVICES MANAGED (check all that apply):Fixed Route: Number of Total Vehicles: Flexible/microtransit: Number of Total Vehicles: ______ Dial-a-Ride: Number of Total Vehicles: Other (describe): PROVIDED BY CONTRACTOR (check all that apply):Revenue Vehicles Non-Service Vehicles FuelOperating & Maint. FacilityRadio Comm. SystemContractor must also list any contract that has been terminated and the reason of the termination of the contract in the last three years.Not applicable

City of Monterey ParkRFP for Fixed Route, On-Demand Flexible Transit, and/or Dial-a-Ride Transportation ServicesPage 52 of 88FORM F REFERENCE # CLIENT REFERENCESCopy this form for each of the 3 required referencesCLIENT AGENCY NAME: SERVICE NAME: STREET ADDRESS:CITY, STATE, ZIP: CONTACT PERSON: EMAIL ADDRESS: PHONE NUMBER:( ) - ext.CONTRACT STATUS:Contract current, Beginning Date: End Date: Contract Ended: (give date)Reason for contract termination: How long have/had you held this contract: yearsTYPE OF TRANSIT SERVICES MANAGED (check all that apply):Fixed Route: Number of Total Vehicles: Flexible/microtransit: Number of Total Vehicles: ______ Dial-a-Ride: Number of Total Vehicles: Other (describe): PROVIDED BY CONTRACTOR (check all that apply):Revenue Vehicles Non-Service Vehicles FuelOperating & Maint. FacilityRadio Comm. SystemContractor must also list any contract that has been terminated and the reason of the termination of the contract in the last three years.Not applicable

City of Monterey ParkRFP for Fixed Route, On-Demand Flexible Transit, and/or Dial-a-Ride Transportation ServicesPage 52 of 88FORM F REFERENCE # CLIENT REFERENCESCopy this form for each of the 3 required referencesCLIENT AGENCY NAME: SERVICE NAME: STREET ADDRESS:CITY, STATE, ZIP: CONTACT PERSON: EMAIL ADDRESS: PHONE NUMBER:( ) - ext.CONTRACT STATUS:Contract current, Beginning Date: End Date: Contract Ended: (give date)Reason for contract termination: How long have/had you held this contract: yearsTYPE OF TRANSIT SERVICES MANAGED (check all that apply):Fixed Route: Number of Total Vehicles: Flexible/microtransit: Number of Total Vehicles: ______ Dial-a-Ride: Number of Total Vehicles: Other (describe): PROVIDED BY CONTRACTOR (check all that apply):Revenue Vehicles Non-Service Vehicles FuelOperating & Maint. FacilityRadio Comm. SystemContractor must also list any contract that has been terminated and the reason of the termination of the contract in the last three years.

City of Monterey ParkRFP for Fixed Route, On-Demand Flexible Transit, and/or Dial-a-Ride Transportation ServicesPage 51 of 88FORM E CERTIFICATION OF PRIMARY PARTICIPANT REGARDING DEBARMENT, SUSPENSION, AND OTHER RESPONSIBILITY MATTERSThe Primary Participant (Name of CONTRACTOR) certified to the best of its knowledge and belief, that it and its principals:a. Are not presently debarred, suspended, proposed for debarment, declaredineligible, or voluntarily excluded from covered transactions by any Federal departmentor agency;b. Have not, within a five year period preceding this proposal, been convicted, or hada civil judgment rendered against them for commission of fraud, or a criminal offense inconnection with obtaining, attempting to obtain, or performing a public (Federal, State orlocal) transaction or contract under a public transaction; violation of Federal or Stateantitrust statutes, or commission of embezzlement, theft, forgery, bribery, falsification ordestruction of records, making false Statements, or receiving stolen property;c. Are not presently indicted for, or otherwise criminally or civilly charged by agovernmental entity (Federal, State or local) with commission of any of the offensesenumerated in paragraph (b) of this certification; andd. Have not within a five year period preceding this proposal had one or more publictransactions (Federal, State or local) terminated for default.If the primary participant is unable to certify to any of the Statements in this certification, the participant must attach an explanation to this certification.THE PRIMARY PARTICIPANT, (Name of CONTRACTOR) CERTIFIES OR AFFIRMS THE TRUTHFULNESS AND ACCURACY OF THE CONTENTS OF THE STATEMENTS SUBMITTED ON OR WITH THIS CERTIFICATION AND UNDERSTANDS THAT THE PROVISIONS OF 31 USC SECTIONS 3801 ET SEQUA ARE APPLICABLE THERETO.Signature of Authorized RepresentativeDateName of Authorized RepresentativeTitleThe undersigned chief legal counsel (or corporate secretary) for the hereby certifies that the authorized Representative above has authority under State and local law to comply with the subject assurances and that the certification above has been legally made.Signature of Attorney/SecretaryDate

Appendix
Because of our successful partnership, we would
recommend Transdev for any future
transportation endeavors.

Auburn University
Appendix

Proposal to Provide Local Fixed Route, On-Demand Flexible Transit, and/or Dial-A-Ride Transportation Services For the City of Monterey Park

162
Appendix

1. Proof of Registry with California Secretary of State

2. Proof of Participation – California DMV Pull Notice Program

3. Proof of CHP Certification

4. Transdev Client List

5. Implementation Timeline

6. Drug-Free Workplace Policy

7. Management Team Resumes
a. Project Manager Narcisa Montemayor Silva
b. Safety and Training Manager Juan Perez
c. Maintenance Manager Benjamin Casillas

8. Operator Training Matrix

9. Employee Handbook

10. Pre- and Post-Trip Inspection Checklist

11. Farebox Specifications

12. Vehicle Specifications

13. Spare Implementation Timeline

14. Financial Statements

15. Performance Bond Letter

Proof of Registry
with California
Secretary of State

Secretary of State
Certificate of Status
I, SHIRLEY N. WEBER, PH.D., California Secretary of State, hereby certify:

The above referenced entity is active on the Secretary of State's records and is qualified to transact intrastate business in California.

This certificate relates to the status of the entity on the Secretary of State’s records as of the date of this certificate and does not reflect documents that are pending review or other events that may impact status.

No information is available from this office regarding the financial condition, status of licenses, if any, business activities or practices of the entity.

Active
Entity Name:

Entity No.:

Registration Date:

Entity Type:
0827053
09/19/1977
Stock Corporation - Out of State - Stock
Status:

Formed In: DELAWARE
FIRST TRANSIT, INC.

IN WITNESS WHEREOF, I execute this certificate and affix the Great Seal of the State of California this day of June 03, 2026.

SHIRLEY N. WEBER, PH.D.

Secretary of State
Certificate No.:

To verify the issuance of this Certificate, use the Certificate No. above with the Secretary of State Certification Verification Search available at bizfileOnline.sos.ca.gov. 465766531

Proof of
Participation –
California DMV Pull
Notice Program

Proof of CHP
Certification

Client List

Client Contact Info State Services
Provided Client Since
Access Services Inc. (ASI) - Antelope Valley Region
Mike Greenwood, Chief Operations Officer
3449 Santa Anita Avenue, 2nd Floor, El Monte, CA 91731
[email protected]
CA Paratransit 2022
Alexandria Transit Company
Joshua Baker, General Manager
3000 Business Center Drive, Alexandria, VA 22314
703.746.5642
[email protected]
VA Transit
Management 1984
Allegany County
Carissa Knapp, County Administrator
7 Court Street, Belmont, NY 14813
585.268.5852
[email protected]
NY Fixed Route 1999
AlohaCare
Aimee Rodriguez, BSN-RN
Director of Medical Management
1357 Kapi`olani Blvd, Suite G101
Honolulu, HI 96814
Ph: (808) 973-0458
[email protected]
HI NEMT 2021
American Airlines at Philadelphia International Airport (PHL) Henry Nwokafor, Regional Customer Care Dept. Manager
8500 Essington Ave., Terminal F, Phialdelphia, PA 19153 610.362.4129
[email protected]
PA Airport Shuttle 2015
Anne Arundel County
Justin Alsup, Purchasing Agent
2666 Riva Rd., Annapolis, MD 21401
410.222.4102
[email protected]
MD Fixed Route,
Paratransit 2008
Arlington County Transit (ART)
Lynn Rivers, Transportation Bureau Chief
2100 Clarendon Boulevard, Suite 500, Arlington County, VA 22201 703.228.7032
[email protected]
VA Fixed Route 2019
Arlington County, VA - STAR Call Center
Lynn Rivers, Transportation Bureau Chief
2301 Columbia Pike #102, Arlington, VA 22204
703.892.7038
[email protected]
VA Call Center 2001
Arlington County, VA
Pierre Holloman, Transit Bureau Chief
2100 Clarendon Boulevard, Arlington, VA 22201
703.228.3790
[email protected]
VA Transit
Management 2003
Auburn University
Chris Harris, Director of Transportation
102 Samford Hall, Auburn, AL 36849
334.844.3348
[email protected]
AL University
Shuttle 2013
Baltimore County Health Department
Bryan Mohney, Senior Buyer
410.887.3243
[email protected]
MD Paratransit 2007
Bay County Board of Commissioners
Lamar Hobbs, Transit Programs Administrator
100 Richard Jackson Boulevard, Suite 120, Panama City, FL 32407
850.236.8502
[email protected]
FL Paratransit,
Microtransit 2014
Bay County Transit Planning Organization (TPO)
Trolley
Lamar Hobbs, Transit Programs Administrator
100 Richard Jackson Boulevard, Suite 120, Panama City, FL 32407
850.236.8502
[email protected]
FL Fixed Route 2014
Boston Public Schools
Sam DePina, Secondary Superintendent of School Operations and Safety
2300 Washington Street
Roxbury, MA 02119
617.594.7341
[email protected]
MA Student
Transportation 2013
Bradley International Airport Connecticut Aviation
Authority
Brian Baik, CAA Transportation Planner
11 Schoephoester Road, 3rd Fl
Windsor Locks, CT 06096t
860.292.2040
[email protected]
CT
Airport Taxi
Dispatching,
Curbside
Greeters
1982
Brockton Area Transit (Fixed Route)
Michael Lambert, Administrator
155 Court Street, Brockton, MA 02302
508.649.5086
[email protected]
MA Transit
Management 2017
Brockton Area Transit (Paratransit)
Michael Lambert, Administrator
155 Court Street, Brockton, MA 02302
508.649.5086
[email protected]
MA Transit
Management 2020
Brown University
Carleia Lighty, Director of Business Affairs & Auxiliary Svcs.

Page-Robinson Hall, 69 Brown St. Providence, RI 02906
401.863.3157
[email protected]
RI University
Shuttle 2013
Butte Regional Transit
Andy Newsum, Executive Director 326 Huss Drive, Suite 150, Chico, CA 28530; [email protected]; 530.809.4616
CA Fixed Route,
Paratransit 1987
Cape Ann Transportation Authority
Felicia Webb, Administrator
3 Pond Road, Gloucester, MA 01930
978.283.1886
[email protected]
MA Transit
Management 2022
Cape Fear Public Transportation Authority (Wave Transit) Mark Hairr, Executive Director
Cape Fear Public Transportation Authority
505 Cando Street, Wilmington, NC 28405
910.202.2035
[email protected]
NC Transit
Management 2021

Client Contact Info State Services
Provided Client Since
Capital Area Transportation Authority (CATA)
Andrew Brieschke, Deputy CEO
4615 Tranter Street
Lansing, MI 48910
517.394.1100
[email protected]
MI Paratransit 2018
CareOregon Inc
San Sunowen, Director, Transportation and Strategic Partnerships 315 SW 5th Ave, Portland, OR 97204-1703
503.416.5034
[email protected]
OR NEMT 2020
Carson City, NV
Chris Martinovich PE, Transportation Manager
3505 Butti Way, Carson City, NV 89701
775.887.7758
[email protected]
NV Fixed & Para 2020
Central Contra Costa Transit Agency - County Connection Bill Churchill, General Manager
2477 Arnold Industrial Way
Concord, CA 94520
925-676-1976
[email protected]
CA Paratransit 2019
Central Florida Regional Transportation Authority ACCESS LYNX
Tiffany Homler Hawkins, CEO
455 N. Garland Ave., Orlando, Fl. 32804
407.254.6064
[email protected]
FL Paratransit 2023
Central Ohio Transit Authority (COTA)
Amy Hockman, Director of Mobility Management
1330 Fields Ave
Columbus, OH 43201
614.315.0789
[email protected]
OH Paratransit 2022
Century Village - East
Vallen Smikle, Director of Planned Projects
3501 West Drive, Deerfield Beach, FL 33442
954.421.9544
[email protected]
FL Shuttle 2014
Chapman University
Sheryl Boyd, Assistant Director of Parking and Transportation One University Dr., Orange, CA 92866
714.997.7149
[email protected]
CA University
Shuttle 2013
Chemung County
Mike Perry, GIS Transportation Analyst
1201 Clemens Center Parkway, Elmira, NY 14901
607.737.6077
[email protected]
NY Fixed Route 1988
Chicago RTA
Michael VanDekreke, Director, Mobility Services
175 W. Jackson Blvd #1650, Chicago, IL 60604
Office: 312.913.3204
Mobile: 773.216.2017
[email protected]
IL
ADA Eligibility
Determination &
Travel Training
2021
City of Abilene, TX
Don Green, Director of Transportation
PO Box 60, Abilene, TX 79604
325.676.3256
[email protected]
TX Transit
Management 2012
City of Alhambra
Martin Ray, Director of Public Works & Utilities
111 S First St., Alhambra, CA 91801
626.570.6265
[email protected]
CA Fixed Route 2019
City of Arcadia
Alana Johnson, Transportation Service Manager, 240 W.

Huntington Drive; Arcadia, CA 910007
626.574.5408
[email protected]
CA Fixed Route,
Paratransit 2017
Cities of Avondale and Goodyear
Matthew Dudley, Transit Manager
395 E. Lower Buckeye, Avondale, AZ 85323
623.333.6233
[email protected]
AZ Microtransit 2022
City of Baltimore - Charm City Circulator
Montrae Jones, Transit Planner II
Transit Bureau – BCDOT
6 St Paul St., Baltimore, MD 21202
443-984-4094
[email protected]
MD Fixed Route 2023
City of Baldwin Park
Daniel Padilla
Director of Public Works
14403 E. Pacific Avenue, Baldwin Park, CA 91706
626-960-4011 Ext.460
[email protected]
CA
Fixed Route,
Paratransit,
Microtransit
2026
City of Beaumont, TX
Christopher Boone, Director of Planning & Community
Development
801 Main Street, Beaumont, TX 77701
409.880.4098
[email protected]
TX Transit
Management 2020
City of Canby, OR
Todd Wood, Transit Director
195 S Hazel Dell, Canby, OR 97013
(503) 266-0751
[email protected]
OR Fixed Route,
Paratransit 2021
City of Cincinnati
Travis Jeric, Interim Deputy Director
801 Plum Street, Room 112
Cincinnati, OH 45202
513.352.5358
[email protected]
OH Streetcar 2015
City of Corning, NY
Jennifer Miller, Director of Planning & Economic Development 1201 Clemens Center Parkway, Elmira, NY 14901
607.962.6079
[email protected]
NY Fixed Route 1996
City of DeKalb
Brian Van Hine, Transit Manager
1216 Market Street
DeKalb, IL 60115
815.748.2370
[email protected]
IL
Paratransit,
ADA Eligibility
Determination
2021

Client Contact Info State Services
Provided Client Since
City of DeKalb Northern Illinois University (NIU)
Brian Van Hine, Transit Manager
1216 Market Street, DeKalb, IL 60115
815.748.2370
[email protected]
IL
Fixed Route,
University
Service
1971* NIU
*2019 City
City of Lawrence/Kansas State University
Aaron Quisenberry, Associate Director KU Parking & Transit 933 New Hampshire St., Lawrence, KS 66044
785.864.7858
[email protected]
KS University
Shuttle 2019
City of Lodi
Julia Tyack, Transportation Manager
221 West Pine Street, Lodi, CA 92540
209.269.4960
[email protected]
CA Fixed Route,
Paratransit 2021
City of Monterey Park
Xochitl Tipan, Transportation Manager
320 West Newmark Ave, Monterey Park, CA 91754
626.307.6263
[email protected]
CA Fixed Route 2015
City of Montgomery, AL
Casey Lewis, Sr. Transportation Planner
2318 W Fairview, Montgomery, AL 36108
334.625.2734
[email protected]
AL Transit
Management 2000
City of Moorhead
Lori Vanbeek, Transit Director
701.476.7014
Moorhead, MN
[email protected]
MN Fixed Route,
Paratransit 2007
City of Moorpark
Michelle Woomer, Sr. Management Analyst
323 Science Dr., Moorpark, CA 93021
805-517-6233
[email protected]
CA Fixed Route 2022
City of Nashua
Camille Correa, Transportation Manager
11 Riverside Drive, Nashua, NH 03062
603.821.6038
[email protected]
NH Fixed Route,
Paratransit 2009
City of Norwalk
Derek Donnell, Manager of Transit Operations
12700 Norwalk Blvd. Norwalk, CA 90651
[email protected]
CA Paratransit 2021
City of Pasadena
Valerie Gibson, Transit Manager
303 North Allen Ave., Pasadena, CA 91106
626.744.6267
[email protected]
CA Fixed Route,
Paratransit 2001
City of Philadelphia Division of Aviation at PHL
Judi Wright, Executive Officer
PHL, Terminal E, Level 3, Philadelphia, PA 19153
215.937.5413
[email protected]
PA Airport Shuttle 2005
City of Phoenix
Operations Control Center
Albert Crespo, Deputy, Public Transit Director
302 N 1st Ave, Ste 900
Phoenix, AZ 85003
602.262.4087
[email protected]
AZ Operations
Control Center 2003
City of Phoenix
Public Transit Department - North & South Garages
Jesus Sapien, Public Transit Director
301 North First Ave, Suite 1300
Phoenix, AZ 85003
602.262.7472
[email protected]
AZ Fixed Route,
BRT 1972
City of Phoenix
Public Transit Department - West Garage
Jesus Sapien, Public Transit Director
405 North 79th Ave., Phoenix, AZ 85043
602.534.6025
[email protected]
AZ Fixed Route 2007
City of Plymouth
Nur Kasin, Transit Administator
3400 Plymouth Boulevard, Plymouth, MN 55447
763.509.7635
[email protected]
MN
Fixed Route,
Paratransit,
Microtransit
1989
City of Rochester
Ia Xiong, Physical Development Manager
4001 West River Pakrway, Suite 100, Rochester, MN 55901 507.328.5073
[email protected]
MN Fixed Route,
Paratransit 2012
City of Rocky Mount
Tar River Transit
Todd Gardner, Transit Administrator
100 Coastline St., Rocky Mount, NC 27802
252.972.1596
[email protected]
NC Transit
Management 2005
City of San Gabriel
Rebecca Perez, Director of Parks and Recreation
4337 Rowland Ave., El Monte, CA 91731
626.308.6263
[email protected]
CA Paratransit 1991
City of San Luis Obispo
Austin O'Dell, Interim Transit Services Manager
919 Palm Street, San Luis Obispo, CA 93401
805.781.8057
[email protected]
CA Fixed Route 2001
City of Sandusky
James Stacey, Transit Administrator
240 Columbus Avenue, Sandusky, OH 44870
419.621.4196
[email protected]
OH Fixed Route,
Paratransit 2017
City of Santa Cruz
Bonnie Lipscomb, Economic Development
337 Locust Street, Santa Cruz, CA 95060
831.420.8314
[email protected]
CA Shuttle 2014
City of Sierra Madre
James Carlson, Management Analyst
4337 Rowland Ave., El Monte, CA 91731
626.355.6263
[email protected]
CA Fixed Route,
Paratransit 1997
City of Spartanburg - SPARTA
Dennis Locke, Finance Director
PO Box 1607, Spartanburg, SC 29304
864.596.8645
[email protected]
SC Transit
Management 1992

Client Contact Info State Services
Provided Client Since
City of Vacaville, CA
Lori Damassa, Transit Manager
1001 Allison Drive, Vacaville, CA 95687
707.469.7074
[email protected]
CA Fixed Route,
Paratransit 2006
Clark County Department of Aviation at Harry Reid
International Airport (LAS)
Imelda Perez, Manager
60 East Arby Ave., Las Vegas, NV 89119
702.261.7022
[email protected]
NV Airport Shuttle 2007
Clemson University
Dan Hoffmann, Director
1 Clemson University, Clemson, SC 29634
864.656.8646
[email protected]
SC University
Shuttle 2018
Clinton County, NY
Shannon Thayer, Planning Director
226 Arizona Avenue, Plattsburgh, NY 12903
518.565.4711
[email protected]
NY Transit
Management 2018
Clinton County Health Department Pre-K Program
Christa Vancour, Children Services Coordinator
27 Flanagan Drive, Plattsburgh, NY 12901
518.565.5185
[email protected]
NY Fixed Route 1994
Cobb County Transit
Theo Letman, Transit Division Director
463 Commerce Park Drive, Suite 112, Marietta, GA 30060
770.528.7705
[email protected]
GA
Fixed Route
Paratransit
ADA Eligibility
2017
Columbus County Transportation
Joy Jacobs, Transportation Director
290 Legion Drive, Whiteville, NC 28472
910.641.9106
[email protected]
NC Paratransit 1987
Columbus Regional Airport Authority (CRAA) at John Glenn Columbus International Airport (CMH)
Vicki Miller, Operations Manager
4600 International Gateway, Columbus, OH 43219
(614) 239-3088
[email protected]
OH Airport Shuttle 2021
Corning Museum of Glass
Regina Wagner, Operations Manager
1201 Clemens Center Parkway, Elmira, NY 14901
607.937.6079
[email protected]
NY Shuttle 1996
Crescent City - Redwood Coast Transit Authority (RCTA)
Joe Rye, Transit Manager
140 Williams Drive, Crescent City, CA 95531
559.734.5597
[email protected]
CA Paratransit 2003
Dallas Area Rapid Transit
Christopher Hawkins, AVP of Mobility Management Services P.O.

Box 660163, Dallas, TX 75266 214.828.6888 [email protected]
TX Paratransit 2024
Delaware Transit Corporation Kent & Sussex County
Michael Neal, Deputy Chief Operating Officer
119 Lower Beech Street, Wilmington, DE 19805
302.576.6095
[email protected]
DE
Fixed Route
Paratransit
Microtransit
2016
Delta at Detroit Metropolitan Wayne County Airport (DTW) Jeff Simonin, Performance Leader
2602 World Gateway Place, Detroit, MI 48242
734.502.7345
[email protected]
MI Airport Shuttle 2012
Delta at Minneapolis-St. Paul International Airport (MSP) Steve Taylor, Operations Manager
4300 Glumack Drive, Suite 3045B, St. Paul, MN 55111
612.221.9517
[email protected]
MN Airport Shuttle 2007
Denver Regional Transportation District (RTD)
Paratransit
Paul Hamilton, Senior Manager of Paratransit Services
1600 Blake Street
Denver, CO 80202
303.299.2836
[email protected]
CO Paratransit 2017
Denver Regional Transportation District (RTD)
Group 33 - Englewood (Previously Group 29)
Erin Vallejos, Manager, Competitive Services
1560 Broadway, Suite 1075, DPB 101, Denver, CO 80202
303.299.3032
[email protected]
CO Fixed Route 2004
Denver Regional Transportation District (RTD) - Call
Center
Paul Hamilton, Senior Manager of Paratransit Services
1600 Blake Street
Denver, CO 80202
303.299.2836
[email protected]
CO Call Center 2002
Denver Regional Transportation District (RTD) -
Group 34- Longmont (Previously Group 30)
Erin Vallejos, Manager, Competitive Services
1560 Broadway, Suite 1075, DPB 101, Denver, CO 80202
303.299.3032
[email protected]
CO Fixed Route 2008
Denver Regional Transportation District (RTD) -
Group 31 - Broadway (Previously 27)
Erin Vallejos, Manager, Competitive Services
1560 Broadway, Suite 1075, DPB 101, Denver, CO 80202
303.299.3032
[email protected]
CO Fixed Route 2007
Denver Regional Transportation District (RTD) -
Group 32 - Commerce City (Previously 28)
Erin Vallejos, Manager, Competitive Services
1560 Broadway, Suite 1075, DPB 101, Denver, CO 80202
303.299.3032
[email protected]
CO Fixed Route 1988
East Bay Brokerage
Mallory Nestor-Brush Accessiible Services Manager
1600 Franklin Street
Oakland, CA 94612
510.891.7213
[email protected]
CA
Brokerage,
Paratransit,
ADA Eligibility
Determination
1995
East Bay Paratransit Consortium
Mike Hegadus, General Manager
1720 Broadway Ave., Suite 310, Oakland, CA 94619
510.446.5104
[email protected]
CA Paratransit 2002

Client Contact Info State Services
Provided Client Since
El Paso County
Sal Alonzo, Civil Engineer
800 E. Overland, Suite 200, El Paso, TX 79901
915.546.9155
[email protected]
TX Fixed Route
ADA Eligibility 2014
Emory University
Adele Clements, Director of Transportation
1945 Starvine Way, Decatur, GA 30033
404.727.4047
[email protected]
GA University
Shuttle 1994
Essex County Special Transportation
Michael Vieira, Director of Special Transportation Services 900 Bloomfield Avenue, Verona, NJ 07044
973.395.8372
[email protected]
NJ Paratransit 2014
Fairfax Connector
Dwayne Pelfrey, Chief - Transit Services Division
4050 Legato Road, Suite 400
Fairfax, Virginia 22033-2895
703.339.7200
[email protected]
VA Fixed,
Commuter 2019
Far Northern Regional Center - Redi-Ride
Diana Anderson, Associate Director, Community Services
1900 Churn Creek Rd, Redding, CA 96002
530.222.5302
[email protected]
CA Paratransit 2017
Far Northern Regional Center
Diana Anderson, Associate Director, Community Services
4554 Caterpillar Rd., Redding, CA 96003
541.404.5414
[email protected]
CA Paratransit 1992
Foothill Transit
LaShawn King Gillespie, Deputy Executive Director
100 S. Vincent Avenue, #200
West Covina, CA 91790
626.931.7201
[email protected]
CA
Transit Store
Operation &
Bus Stop
Maintenance
1999
Foothill Transit (Arcadia Division)
LaShawn King Gillespie, Deputy Executive Director
100 S. Vincent Avenue, #200
West Covina, CA 91790
626.931.7201
[email protected]
CA Fixed Route,
Express, BRT 2014
Fort Bend County
Perri D'Armond, Director, Public Transportation
3737 Bamore Rd, Rosenberg, TX 77471
281.243.2812
[email protected]
TX Fixed Route 2012
Franklin Regional Transit Authority
Tina Cote, Administrator
12 Olive Street, Suite 1, Greenfield, MA 01301
413.774.2262
[email protected]
MA Transit
Management 2008
Fulton County Senior Transportation
Penelope Greer, Human Services
137 Peachtree Street SW
Atlanta, GA 30331
404.612.8666
[email protected]
GA Paratransit,
Senior Services 2017
George Bush Intercontinental Airport (IAH) RAC
Robert Cloran, Avis-Budget IAH RAC Representative
17340 Rental Car Ave., Houston, TX 77032
281.230.2812
[email protected]
TX Airport Shuttle 2003
Georgia Institute of Technology
Derrick Walker, Director of Parking and Transportation
879 Hemphill Ave. Nw, Atlanta, GA 30332
404.894.4048
[email protected]
GA University
Shuttle 2022
Georgia Southern University (GSU)
Derrick Davis, Director of Parking & Transportation
815 South Main St., Statesboro, GA 30458
912.478.9124
[email protected]
GA University
Shuttle 2005
Georgia Transportation Efficiency Authority
(formerly Atlanta-Region Transit Link Authority)
Gail Franklin, Chief Transit Officer
245 Peachtree Center Ave, NE, Ste 400
Atlanta, GA 30303
404.218.1888
[email protected]
GA
Fixed Route,
Commuter
Service
2007
Grand Rapids (Interurban Transit Partnership)
Steve Schipper, Chief Operating Officer
300 Ellsworth Ave., SW, Grand Rapids, MI 49503-4018
616.774.1216
[email protected]
MI Paratransit 2022
Greater Bridgeport Transit
Linda DeLallo, Director of Mobility on Demand One Cross Street, Bridgeport, CT, 06610
203.366.7070, ext. 199
[email protected]
CT Paratransit 2025
Greater Hartford Transit District
Doug Holcomb, Executive Director
One Union Place, Hartford, CT 06103
860.380.2025
[email protected]
CT Paratransit 2005
Greater Lynchburg Transit Company
Cameron Howe, Board President
PO Box 11286, Lynchburg, VA 24506
434.444.3544
[email protected]
VA Transit
Management 1974
Greater Roanoke Transit Company
Angie O'Brien, Deputy City Manager
215 Church Ave. Sw, Roanoke, VA 24011
540.853.2333
Angela.O'[email protected]
VA Transit
Management 1975
Greene County Transit Board
Ken Collier, Executive Director
1180 South Patton St., Xenia, OH 45385
937.562.9375
[email protected]
OH Paratransit 2006

Client Contact Info State Services
Provided Client Since
Gwinnett County Transit (GTC)
Natasha Tyler, Division Director
75 Langley Drive
Lawrenceville, GA 30045
770.822.7407
[email protected]
GA
Fixed Route,
Paratransit,
Commuter, ADA
Eligibility
Determination
2006
Hot Springs IntracityTransit
Lance Spicer, City Clerk
133 Convention Blvd., Hot Springs, AR 71902
501.321.5013
[email protected]
AR Transit
Management 2002
Houston Metropolitan Transit Authority of Harris County (Fixed Route)
Jeremy Schoech, Director of Contract Operated Services
Po Box 61429, Houston, TX 77208
713.739.7137
[email protected]
TX Fixed Route 2007
Houston Metropolitan Transit Authority of Harris County (Paratransit)
Jeremy Schoech, Director of Contract Operated Services
P.O. Box 61429, Houston, TX 77208
713.739.7137
[email protected]
TX Paratransit 2016
Howard County, MD
Clarence Dickerson, Administrator
3430 Court House Drive, Ellicott City, MD 21043
410.313.0702
[email protected]
MD Transit
Management 2016
Illinois Department of Healthcare and Family Services
Christina McCutchan, Manager
607 E. Adams St, 4th Floor, Springfield, IL 62701
217.524.7185
[email protected]
IL NEMT 2001
Imperial County Transportation Commission (ICTC)
David Aguirre, Transit Program Manager
1503 N. Imperial Ave., Suite 104, El Centro, CA 92243
760.592.4494
[email protected]
CA Fixed Route
Paratransit 1997
Intandem
Tracy Crisafulli, Chief Financial Officer
1439 Buffalo Street, Olean, NY 14760
[email protected]
NY Paratransit 2016
Jefferson Transit
Ninette Barrios, Transit Director
21 Westbank Expressway
Gretna, LA 70053
504.256.2207
[email protected]
LA Fixed Route,
Paratransit 1949
Kansas City International (KCI) Rental Car Agency, LLC
Josh Blum, Director, Properties & Concessions
2170 South Mannheim Road, Des Plaines, IL 60018
847.375.8473
[email protected]
IL Airport Shuttle 2007
KCATA - Johnson County
Josh Powers, Business Liaison
Kansas City, KS
[email protected]
KS Fixed Route
Paratransit 2022
Kennesaw State University
Lee White, Director of Parking and Transportation
1000 Chastain Road, Kennesaw, GA 30144
470.578.4705
[email protected]
GA University
Shuttle 2011
Kings Point, Boynton Beach
Lisa Manzione, General Manager
1220 West Industrial Ave., Boynton Beach, FL 33426
561.499.5614
[email protected]
FL Fixed Route 1992
Lake Erie Transit Commission
Dr. Patrick Miller, Chairman
1105 W. 7th St., Monroe, MI 48161
734.652.0062
[email protected]
MI Transit
Management 1980
Lehigh and Northampton Transportation Authority (LANTA) Owen P. O'Neil, Executive Director
1060 Lehigh Street
Allentown, PA 18103
610.435.4052
[email protected]
PA Fixed Route
Paratransit 2022
Livermore Amador Valley Transit Authority (LAVTA)
Christy Wegener, Executive Director
1362 Rutan Court, Ste. 100, Livermore, CA 94608
925.455.7562
[email protected]
CA Paratransit 2021
Lorain County Transit
Pam Novak, Chief Finance Officer
226 Middle Ave, Elyria, OH 44035
440.329.4403
[email protected]
OH Fixed Route
Paratransit 2009
Louisiana State University
Yonas Yakob, Director of Parking and Transportation
131 Public Safety Building
Baton Rouge, LA 70803
225-578-5000
[email protected]
LA University
Shuttle 2009
Lowell Regional Transit Authority
(Fixed Route)
David Bradley, Administrator
113 Thorndike Street, Lowell, MA 01852
978.459.0164
[email protected]
MA Transit
Management 2019
Lowell Regional Transit Authority
(Paratransit)
David Bradley, Administrator
113 Thorndike Street, Lowell, MA 01852
978.459.0164
[email protected]
MA Transit
Management 2024
Lower Hudson Transit Link (LHTL)
Dan Coots, New York State DOT, Reg. Planning & Mobility Manager
4 Burnett Boulevard, Poughkeepsie, NY 12603
518.339.5727
[email protected]
NY Fixed Route,
BRT 2018
Major League Baseball (MLB) (SF Giants)
Abe Silvestri, SF Giants, Director of Team Operations
24 Willie Mays Plaza
San Francisco, CA 94107
415.367.5924
[email protected]
CA Employee
Shuttle 2000

Client Contact Info State Services
Provided Client Since
Marin County Transit District (MCTD)
Robert Betts, Director of Operations & Planning
711 Grand Street, Suite 110
San Rafael, CA 94901
415.226.0860
[email protected]
CA Paratransit 2022
Maryland Aviation Administration - Baltimore/Washington International Thurgood Marshall Airport (BWI)
Glenn Saffran, Director of Operations and Parking
PO Box 62, Linthicum, MD 21090
410.859.4108
[email protected]
MD Airport Shuttle 2005
Maryland Transit Administration (MTA)
Andrea Farmer, Deputy COO, Contracted Services
4201 Patterson Ave, 2nd floor, Baltimore, MD 21215
(410) 904-1150
[email protected]
MD Paratransit 1988
Maryland Transit Administration (MTA)
Andrea Farmer, Deputy COO, Contracted Services
4201 Patterson Ave, 2nd floor, Baltimore, MD 21215
(410) 904-1150
[email protected]
MD Paratransit 2013
Massachusetts Bay Transportation Authority
Michele Stiehler, Chief of Paratransit Services
10 Park Plaza
Boston, MA 02116
617.222.5855
[email protected]
MA Paratransit
Brokerage 2018
Met Council - Dakota County
Sheila Williams, Project Administrator
390 Robert Street North, Saint Paul, MN 55101
651.602.6516
[email protected]
MN Paratransit 2020
Met Council - East, West, Crosstown
John Harper, Manager of Contracted Transit Service
390 Robert Street North, St Paul, MN 55101
651.602.1744
[email protected]
MN Fixed Route 1996
Met Council - Metro Mobility East
Andy Streasick, Assistant Director
390 Robert Street North, St Paul, MN 55101
651.602.1679
[email protected]
MN Paratransit 1993
Met Council - Metro Move
Sheila Holbrook-White, Waiver Transportation Program Manager 390 Robert Street North
Saint Paul, Minnesota 55101
[email protected]
651 602 1618
MN Paratransit 2024
Met Council MTS Small Bus
John Harper, Manager of Contracted Transit Service
390 Robert Street North, St Paul, MN 55101
651.602.1744
[email protected]
MN Fixed Route 2014
Met Council- St. Paul & Anoka County
John Harper, Manager of Contracted Transit Service
390 Robert Street North, St Paul, MN 55101
651.602.1744
[email protected]
MN Fixed Route 1990
Met Council - Washington/SE Ramsey County
Sheila Williams, Project Administrator
390 Robert Street North, Saint Paul, MN 55101 United States 651.602.6516
[email protected]
MN Paratransit 2020
Metropolitan Atlanta Rapid Transit Authority (MARTA)
Eligibility Assessment
Roosevelt Stripling, Mobility Support Services Program Manager 2424 Piedmont Road NE
Atlanta, GA 30324
404.848.4156
[email protected]
GA ADA Eligibility
Determination 2021
Metropolitan Atlanta Rapid Transit Authority (MARTA)
Operations Control Center
Calisha Davis, Director of Mobility Services
1040 Brady Ave. NW
Atlanta, GA 30318
[email protected]
GA Operations
Control Center 2021
Metropolitan Atlanta Rapid Transit Authority (MARTA)
Calisha Davis, Director of Mobility Services
1040 Brady Ave. NW
Atlanta, GA 30318
[email protected]
GA Paratransit 2021
Metropolitan Tulsa Transit Authority
Naaja Jefferies, Asst Director of Customer & Contracted Services 510 S. Rockford, Tulsa, OK 74120
918.382.9183
[email protected]
OK Fixed Route,
Paratransit 2018
Miami County Board of Commissioners
Sarah Baker, Director
2036 N. County Road, Troy, OH 45373
937.440.9374
[email protected]
OH Paratransit 2004
Midway Airport Consolidated Rental Car Shuttle
Josh Blum, Director, Properties & Concessions
2170 South Mannheim Road, Des Plaines, IL 60018
847.375.8473
[email protected]
IL Airport Shuttle 2013
Milwaukee County Department on Aging
Alena DeGrado, Transportation Coordinator
1220 W. Vliet Street, Milwaukee, WI 53205
[email protected]
WI Paratransit 2021
Milwaukee County Transit Services DAMAND
Fran Musci, Director of Paratransit Services
1942 N 17th Street, Milwaukee, WI 53205
414.343.4143
[email protected]
WI Paratransit 2007
Milwaukee Streetcar
Jeffrey S. Polenske, City Public Works Commissioner
841 N Broadway, Room 701
Milwaukee, WI 53202
414.286.2400
[email protected]
WI Streetcar 2017

Client Contact Info State Services
Provided Client Since
Modoc Transportation Agency/Sage Stage
Debbie Pederson, Executive Director
108 South Main Street, Alturas, CA 96101
530.233.5302
[email protected]
CA Fixed Route,
Paratransit 2019
Monterey Salinas Transit
Kevin Allshouse, Contract Services Manager
201 Pearl Street, Monterey, CA 93940 831.241.9097 [email protected]
CA
Paratransit,
Fixed Route,
Microtransit
2025
Monroe Transit System
Louis Tolliver, Director of Public Works
700 Washington St., Monroe, LA 71210
318.329.2080
[email protected]
LA Transit
Management 1977
Mountain Metropolitan Transit (Colorado Springs)
Fixed Route
Lan Rao, Transit Services Manager
1015 Transit Drive
Colorado Springs, CO 80903
719.385.7475
[email protected]
CO Fixed Route 2023
Mountain Metropolitan Transit (Colorado Springs)
Maintenance
Roger Austin, Fleet and Facilities Manager
1015 Transit Drive
Colorado Springs, CO 80903
719.385.7459
[email protected]
CO Maintenance 2016
Mountain Metropolitan Transit (Colorado Springs)
Paratransit
Lan Rao, Transit Services Manager
1015 Transit Drive
Colorado Springs, CO 80903
719.385.7475
[email protected]
CO Paratransit 2019
Muncie Public Transportation System
Mike White, Chairman, Board of Directors
1300 East Seymour, Muncie, IN 47302
765-610-1558
[email protected]
IN Transit
Management 1981
Napa Valley Transportation Authority
Rebecca Schenck, Director of Transit
625 Burnell Street
Napa, CA 94559
707.259.8636
[email protected]
CA
Fixed Route,
Paratransit,
Microtransit,
Commuter
1991
Nassau Inter-County Express (NICE)
Sharon Persaud, Transportation Supervisor
1194 Prospect Avenue - Second Floor
Westbury, NY 11590
516.571.1775
[email protected]
NY
Fixed Route,
BRT,
Paratransit,
Microtransit,
ADA Eligibility
Determination
2012
New Jersey Transit Corporation - Region 4
(Mercer County East)
Namecca Parker, Acting General Manager, ADA Services/Access Link
One Penn Plaza East, ADA Services, 7th Floor, Newark, NJ 07105 973.491.9734
[email protected]
NJ Paratransit 1996
New York State Department of Corrections & Community
Supervision (NYSDOCCS)
Inmate Movement
Doug Botsford, Director of Classification and Movement
1020 Center Street, Horseheads, NY 14845
518.457.5184
[email protected]
NY Shuttle 1999
New York State DOT - North Country Express
Bill Telovsky, Intermodal Transportation Specialist 2
27 Flanagan Drive, Plattsburgh, NY 12901
518.457.5184
[email protected]
NY Fixed Route 2005
North Carolina State University
Connor Jones, Transit Manager
2721 Sullivan Drive, Raleigh NC 27695-7221
919.515.3424
[email protected]
NC University
Shuttle 2017
Oklahoma City Airport Trust
Dan Goodman, Landside Coordinator
Office of the City Clerk, Municipal Building, 200 North Walker Avenue, Second Floor, Oklahoma City, OK 73102
405.316.4053
[email protected]
OK Airport Shuttle 2015
Omnitrans - San Bernardino
Erin Rogers, CEO/General Manager
234 South I St., San Bernardino, CA 92410
909.912.9099
[email protected]
CA Paratransit,
Microtransit 2020
Orange County Transportation Authority (OCTA)
Jack Garate, Section Manager II
550 S. Main St, Orange, CA 92868
714.560.7145
[email protected]
CA Paratransit 2022
Oregon Health Authority - Marion Polk Medlink
Michelle Meuwissen, Operations and Policy Strategic Initiatives Analyst
500 Summer St. NE Salem, OR 97301
503. 551.4973
[email protected]
OR NEMT 2017
Oregon Health Authority - TriCounty Medlink
Michelle Meuwissen, Operations and Policy Strategic Initiatives Analyst
500 Summer St. NE Salem, OR 97301
503. 551.4973
[email protected]
OR NEMT 2015
Pace - City of Chicago
Melinda Metzger, Executive Director
550 West Algonquin Rd, Arlington Heights, IL 60005
847.228.8472
[email protected]
IL Paratransit 2014
Pace - McHenry County
Melinda Metzger, Executive Director
550 West Algonquin Rd, Arlington Heights, IL 60005
847.228.8472
[email protected]
IL Paratransit
Call Center 2002

Client Contact Info State Services
Provided Client Since
Pace - Lake County
Melinda Metzger, Executive Director
550 West Algonquin Rd, Arlington Heights, IL 60005
847.228.8472
[email protected]
IL Paratransit 1990
Pace - West Cook
Melinda Metzger, Asst. Executive Director
550 West Algonquin Rd, Arlington Heights, IL 60005
847.228.8472
[email protected]
IL Paratransit 2017
Pace - Will County
Melinda Metzger, Executive Director
550 West Algonquin Rd, Arlington Heights, IL 60005
847.228.8472
[email protected]
IL Paratransit 2006
Palm Beach County - Palm Tran
Ron Jones, Senior Manager of Paratransit
50 South Military Trail #110, West Palm Beach, FL 33415 561.812.5360
[email protected]
FL Paratransit 2015
Pierce Transit
Cherry Thomas, Specialized Transportation Manager
3701 86th SW, Lakewood, WA 98499
253.983.3669
[email protected]
WA Paratransit 1999
Pinellas Suncoast Transit Authority
Bonnie Epstein, Director of Mobility Services
3201 Scherer Drive, St. Petersburg, FL 33716
727.540.7275
[email protected]
FL
Paratransit,
Microtransit,
Shuttle
2021
Pittsburgh Regional Transit
(formerly Port Authority of Allegheny County)
Darcy Cleaver, Information Administrator
345 6th Ave
Pittsburgh, PA 15222
412.566.5340
[email protected]
PA
Brokerage,
Paratransit,
ADA Eligibility
Determination
1979
Pomona Valley Transportation Authority (PVTA)
Nicole Carranza, CEO
2120 Foothill Boulevard, Ste. 116, Laverne, CA 91750
909.596.7664
[email protected]
CA Paratransit 2014
Regional Transportation Commission of Southern Nevada
Christopher Cole, Deputy CEO
600 S. Grand Central Parkway, Suite 350
Las Vegas, NV 89106-4512
702-676-1500
[email protected]
NV Fixed Route 2023
Regional Transportation Commission of Southern Nevada
Antonette Braddock
Senior Director of Paratransit & Specialized Services
600 S. Grand Central Parkway, Suite 350
Las Vegas, NV 89106
702-676-1860
NV Paratransit 2024
Rhode Island College
Kevin Fitta, Asst. VP Administration
600 Mount Pleasant Ave, Providence, RI. 02908
401.456.9885
[email protected]
RI University
Shuttle 2017
Rhode Island School Of Design
Antone Souza, Chief / Director of Public Safety, 20 Washington Place, Providence, RI. 02903
401-277-4907
[email protected]
RI University
Shuttle 2014
Richland County Transit Board
Jean Taddie, Transit Development Manager
232 North Main St., Mansfield, OH 44902
419.774.6396
[email protected]
OH Transit
Management 1994
River Parishes Transit Authority
Corey Faucheux, Director
15012 River Road, PO Box 302
Hahnville, LA 70057
985.783.5140
[email protected]
LA Microtransit 2009
Riverside Transit Agency
Francisco Haro, Contract Operations Manager
1825 Third Street, Riverside, CA 92507
951.565.9515
[email protected]
CA Microtransit 2025
Riverside Transit Agency
Francisco Haro, Contract Operations Manager
1825 Third Street, Riverside, CA 92507
951.565.9515
[email protected]
CA Paratransit 2022
Rockland County
(Transport of Rockland)
Mike D'Angelo, Deputy Commissioner
50 Sanatorium Road, Building T, Pomona, NY 10970
845.364.3439
[email protected]
NY Fixed Route 2018
San Andreas Regional Center (SARC)
Mia Garza, Associate Director
117 Fern St., Santa Cruz, CA 95060
831.325.8313
[email protected]
CA Fixed Route 1993
San Benito County Local Transportation Authority
Binu Abraham, Executive Director
Council of San Benito County Governments (SBCOG)
650 San Benito St., Suite 120, Hollister CA 95023
Cell: (831) 821-4065
[email protected]
CA Fixed Route,
Paratransit 2025
San Diego Metropolitan Transit System
Mike Daney, Manager of Contract Operations & Passenger
Facilities
100 16th Street
San Diego, CA 92101
619.595.7035
[email protected]
CA Fixed Route,
BRT 1992
San Diego MTS Para, Mini-Bus and Sorrento Valley
Coaster Connection (SVCC)
Mike Wygant, Chief Operating Officer
7490 Copley Park Place, San Diego, CA 92111
619.235.6192
[email protected]
CA Fixed Route,
Paratransit 2000

Client Contact Info State Services
Provided Client Since
San Francisco Municipal Transportation Agency (SFMTA)
Paratransit
Jonathan Cheng, Manager of Paratransit Programs
1 S Van Ness Ave, 3rd Floor
San Francisco, CA 94103
415.701.4597
[email protected]
CA Paratransit 2014
San Francisco Municipal Transportation Agency (SFMTA)
Brokerage
Jonathan Cheng, Manager of Paratransit Programs
1 S Van Ness Ave, 3rd Floor
San Francisco, CA 94103
415.701.4597
[email protected]
CA
Brokerage ,
ADA Eligibility
Determination
2000
San Mateo County Transit District
Jonathan Steketee, Operations Planning Manager
1250 San Carlos Ave.

San Carlos, CA 94070
916.215.7584
[email protected]
CA Microtransit 2023
Santa Clara Valley Transportation Authority
Lauren Rosiles, Management Analyst
3331 North First Street, Building B
San Jose CA, 95134
408.321.5822
[email protected]
CA ADA Eligibility
Determination 2021
Santa Clara Valley Transportation Authority
Rachelle Tagud, Regional Manager Transportation Services 3331 N 1st St, San Jose, CA 95134
(408) 321-2300
[email protected]
CA Paratransit 2025
Savannah College of Art and Design
John Buckovich, Vice President for University Safety
350 Bull St, Savannah, GA 31415
912.525.9125
[email protected]
GA University
Shuttle 2009
Savannah College of Art and Design - Atlanta
John Buckovich, Vice President for University Safety
1600 Peachtree Road Northwest, Atlanta, GA 30309
912.525.9125
[email protected]
GA University
Shuttle 2010
Seneca Nation of Indians
Sharon Ray, Transportation Project Manager
90 OHI: YO' Way, Salamanca, NY 14779
716.945.7169
[email protected]
NY Fixed Route 2013
Snohomish County Public Transportation Benefit Area -
Community Transit
James Williams, Senior Director of Transportation
2300 Kasch Park Rd., Everett, WA 98204
425.348.7100
[email protected]
WA Fixed Route 1997
Snohomish County Public Transportation Benefit Area -
Community Transit
James Williams, Senior Director of Transportation
2300 Kasch Park Rd., Everett, WA 98204
425.348.7100
[email protected]
WA
Paratransit,
ADA Eligibility
Determination
2020
Solano County Transit
Ronald Freeman, Operations Manager
311 Sacramento Street
Vallejo, CA 94590
707.736.6990
ronald@soltransridecom
CA Fixed Route,
Paratransit 2021
Sonoma County Transit
Emily Betts, Transit Systems Manager
355 W Robles Ave
Santa Rosa, CA 95407
707.565.8211
[email protected]
CA Fixed Route 1989
Southeast Area Transit District
Thomas Sparkman, Chairman of the Board
21 Route 12, Preston, CT 06365
860.376.3400
[email protected]
CT Transit
Management 2002
Southeastern Regional Transit Authority
Erik Rousseau, Administrator
700 Pleasant Street, Suite 320, New Bedford, MA 02740
774.400.7744
[email protected]
MA Transit
Management 2011
Southern Connecticut State University (SCSU)
Kenneth Rahn, Chief of Police
10 Wintergreen Ave, New Haven, CT 6515
203.392.2033
[email protected]
CT University
Shuttle 2012
SouthWest Transit
Erik Hansen, CEO
14405 W. 62nd St., Eden Prairie, MN 55346
952.974.3103
[email protected]
MN
Fixed Route,
Paratransit,
Microtransit
1995
Spokane Transit Authority
Janet Stowe, Director of Finance and Administration
3410 E. Trent Avenue, Spokane, WA 99202
509.325.5093
[email protected]
WA Paratransit 2020
Stanford University
Matthew Damon Brown, Associate Director of Parking &
Transportation Operations
340 Bonair Siding, Stanford, CA 94305
650.736.6507
[email protected]
CA University
Shuttle 2019
Stanislaus Regional Transit Authority
Adam Barth, CEO
912 11th St Ste 100
Modesto, CA 95354
209.774.4586
[email protected]
CA Fixed Route,
Paratransit 2022
Steuben County
Amy Dlugos, Senior Planner
1201 Clemens Center Parkway, Elmira, NY 14901
607.776.6077
[email protected]
NY Fixed Route 2000
Summit County, CO
Steve Greer, Assistant County Manager
PO Box 68, Breckenridge, CO 80424
970..668.4207
[email protected]
CO Transit
Management 2017

Client Contact Info State Services
Provided Client Since
Texas State University
Steven Herrera, Director - Transportation Services
601 University Drive, San Marcos, TX 78666
512.228.2497
[email protected]
TX University
Shuttle 2014
Texoma Paratransit Service
Leon Klement, Commissioner
6104 Texoma Parkway, Sherman, TX 75090
940.668.5484
[email protected]
TX Paratransit 2015
Total Senior Care, Inc.

Roxanne Padlo, Program Manager
519 N Union St, Olean, NY 14760
716.379.7163
[email protected]
NY Paratransit 2016
Town of Winter Park, CO
Charles McCarthy, Transit Manager
50 Vasquez Rd, Winter Park, CO 80482
970.726.9707 [email protected] Fixed Route Microtransit 2007
Transit Authority of Lexington (Lextran)
Harding Dowell, Board Chair
200 West Loudon Avenue
Lexington, KY 40508
859.797.5515
[email protected]
KY Transit
Management 2003
Transit Joint Powers Authority for Merced County
Nav Bagri, Deputy Executive Director
369 W. 18th Street, Merced, CA 95340
(209) 723-3153 x154 office
(209) 617-6974 Cell
[email protected]
CA Fixed Route,
Paratransit 2020
Tri-County Metropolitan Transportation District
(TriMet)
Eileen Collins, Director, Accessible Transportation
1800 SW 1st Ave, Suite 300
Portland, OR 97201
503.349.4454
[email protected]
OR Paratransit 2021
Tri-County Metropolitan Transportation District (TriMet) Call Center
Eileen Collins, Director, Accessible Transportation
1800 SW 1st Ave, Suite 300
Portland, OR 97201
503.349.4454
[email protected]
OR Call Center 2022
Tri-County Metropolitan Transportation District
(TriMet)
ADA Eligibility & Travel Training
Eileen Collins, Director, Accessible Transportation
1800 SW 1st Ave, Suite 300
Portland, OR 97201
503.349.4454
[email protected]
OR
ADA Eligibility
Determination &
Travel Training
2023
United Airlines Shuttle - George Bush Intercontinental
Airport (IAH)
Joshua Jacqmain, Manager, Business Partners IAH
3501 N Terminal Rd- IAHOZ Term C, Houston, TX 77032
281.553.2815
[email protected]
TX Airport Shuttle 2007
University of Alabama
Christopher D'Esposito, Executive Director Transportation 451 Campus Drive, Tuscaloosa, AL 35487
205.361.2053
[email protected]
AL University
Shuttle 2009
University of Chicago
Beth Tindel, Director of Parking and Transportation Services 5235 S. Harper Court, 9th floor, Chicago, IL 60615
773.834.7738
[email protected]
IL University
Shuttle 2006
University of Minnesota - Twin Cities
Lonetta Hanson, Administrative Services Assistant Director & Chief of Staff
511 Washington Ave SE, Minneapolis, MN 55445
612.625.6126
[email protected]
MN University
Shuttle 2007
University of Rhode Island
Joe Paradise, Director of Transportation and Parking
44 Lower College Rd., Kingston, RI 2881
401.874.4018
[email protected]
RI University
Shuttle 2018
University of Tennessee-Knoxville
Rick Whitted, Transportation Manager
450B Andy Holt Tower, Knoxville, TN 37996
865.974.6031
[email protected]
TN University
Shuttle 2012
Washington County Transportation Authority
Sheila Gombita, Executive Director
50 E Chestnut St, Washington, PA 15301
724.229.7242
[email protected]
PA Fixed Route,
Paratransit 2009
Washington Metropolitan Area Transit Authority (WMATA)
Terrian Williams Hall, Director- Office of MetroAccess Services 4100 Garden City Drive
Hyattsville, MD 20785
301-562-4749
[email protected]
DC Paratransit 2026
Washington Metropolitan Area Transit Authority (WMATA)
Terrian Williams Hall, Director- Office of MetroAccess Services 4100 Garden City Drive
Hyattsville, MD 20785
301-562-4749
[email protected]
DC Call Center 2024
Waukesha Metro Transit Commission
Brian Engelking, Transit Supervisor
2311 Badger Drive, Waukesha, WI 53188
262.524.3594
[email protected]
WI Transit
Management 2000
Windham Region Transit District (RTD)
Rachel Bagge Vertefeuille, Board Chair
28 South Frontage Rd., Mansfield Center, CT 06250
860.237.0718
[email protected]
CT Transit
Management 2015

Client Contact Info State Services
Provided Client Since
Worcester Regional Transit Authority
Josh Rickman, Administrator
60 Foster Street, Worcester, MA 01610
508.453.5084
[email protected]
MA Transit
Management 2013
X-Change at Secaucus, Atlantic Realty Development
Corporation
William Hayes,
175 Klockner Road, Hamilton, NJ 8619
201.420.2014
[email protected]
NJ Shuttle 2008
Yale University
Joe Carlino, Director
2 Whitney Avenue, 5th Floor
New Haven, CT 06520-8316
203.737.3081
[email protected]
CT University
Shuttle 2011
Yamhill Community Care
Kevin Ferrua, Sr. Financial and Contract Analyst
807 NE Third ST, McMinnville, OR 97128
503.367.5033
[email protected]
OR NEMT 2015
Yamhill County Transit
Cynthia Thompson, Transit Manager
800 NE 2nd Street, McMinnville, OR 97128
503.474.5034
[email protected]
OR Fixed Route,
Paratransit 2012
Yosemite Area Regional Transportation System (YARTS)
Nav Bagri, Deputy Executive Director
369 W. 18th Street, Merced, CA 95340
(209) 723-3153 x154 office
(209) 617-6974 Cell
[email protected]
CA Fixed Route 2022

Implementation
Timeline

ID Task Name Start
1 Contractual Wed 7/15/26
2 City of Monterey Park - Contract Award Wed 7/15/26
3 Notice of Award Wed 7/15/26
4 Submit Insurance Certificates Fri 7/17/26
5 Submit Executed Contract Fri 7/17/26
6 Notice to Proceed Fri 7/17/26
7 Circulate Transdev's Mobilization Plan Fri 7/17/26
8 Execute Spare Technology Contract Fri 7/17/26
9 Review Plan, Contract Requirements and Expectations Fri 7/31/26 10 Update Safety, Security & Emergency Preparedness Plan Fri 7/31/26 11 Organize and Notify Start-Up Team Fri 7/17/26
12 Introduction of Team Members for Client and Transdev Fri 7/17/26 13 Weekly Progress Meetings with Staff Fri 7/17/26
14 Recruiting & Staffing Fri 7/17/26
15 Key Personnel - Already On-Site Fri 7/17/26
16 Regional Support Team On-Site As Needed Fri 7/31/26
17 Contact Numbers, Emails, Emergency Notification Tree Fri 7/31/26 18 Recruitment Ads Placed in Various Media - Ongoing Fri 7/17/26 19 Interview Dispatch Team Candidates Mon 8/17/26
20 Existing Drivers - In Place for Fixed Route Fri 7/17/26 21 New Drivers Hired (Ongoing) Mon 8/17/26
22 Staff Hired (Ongoing) Mon 8/17/26
23 DMV / Background / Previous Employment Checks Mon 8/17/26 24 Pre-Employment Drug Testing and Physicals Mon 8/17/26 25 Training & Course Development Fri 7/31/26
26 Provide Policy Manuals & Employee Handbook Fri 7/31/26 27 Train Dispatchers/Supervisors Mon 9/14/26

J A S O
Half 2, 2026
Task
Split
Milestone
Summary
Project Summary
External Tasks
External Milestone
Inactive Task
Inactive Milestone
Inactive Summary
Manual Task
Duration-only
Manual Summary Rollup
Manual Summary
Start-only
Finish-only
Deadline
Progress
Transdev and City of Monterey Park Startup Schedule

Project: City of Monterey Park Se
and Transition Plan

ID Task Name Start
28 Spare Installation & Training Tue 9/1/26
29 New Operator Training Mon 8/17/26
30 Incumbent Operator Training / Refresher Courses Mon 9/14/26 31 Operations & Administrative Procedures Fri 7/31/26
32 Update Operating Procedures & Policies Fri 7/31/26
33 Finalize Performance Standards Mon 8/31/26
34 Develop Shift Bids for Operators Mon 8/17/26
35 Hold Shift Bid Mon 9/14/26
36 Establish Processes for Data Collection Mon 8/17/26
37 Implement Forms for Daily Operations & Reporting Tue 9/1/26 38 Order Uniforms Mon 8/17/26
39 Update Seniority List(s) - Operators, Staff Fri 7/31/26 40 Maintenance Procedures Fri 7/31/26
41 Establish Vehicle Files Fri 7/31/26
42 Internal and External Lot Circulation & Parking Plans Mon 8/31/26 43 Develop Fueling Plans Mon 8/31/26
44 Develop Fleet Cleaning Plans Mon 8/31/26
45 Identify Daily, Weekly & Monthly Report Requirements Fri 7/31/26 46 Vehicles & Equipment Fri 7/31/26
47 Order Revenue Vehicles Fri 7/31/26
48 Acceptance of Vehicles Fri 7/31/26
49 Order DriveCam & Geotab Fri 7/31/26
50 Install DriveCam and Geotab Mon 9/21/26
51 Order Tablets/Mounts & Fareboxes Fri 7/31/26
52 Install Tablets/Mounts - DAR and Microtransit Vehicles Mon 9/21/26 53 Facility Fri 7/31/26
54 Facility - Already In Place Fri 7/31/26

J A S O
Half 2, 2026
Task
Split
Milestone
Summary
Project Summary
External Tasks
External Milestone
Inactive Task
Inactive Milestone
Inactive Summary
Manual Task
Duration-only
Manual Summary Rollup
Manual Summary
Start-only
Finish-only
Deadline
Progress
Transdev and City of Monterey Park Startup Schedule

Project: City of Monterey Park Se
and Transition Plan

ID Task Name Start
55 Order IT / Communications Equipment Fri 7/31/26
56 Install IT/Communications (Added Phones, Computers) Mon 8/31/26 57 Order Dispatcher Office Equipment / Furniture Fri 7/31/26 58 Install Office Equipment & Dispatch Stations Mon 8/31/26 59 Prepare Reporting Mechanisms Tue 9/1/26
60 Update Emergency & Procedural Requirements Tue 9/1/26 61 Update Processes for NTD Data Collection Tue 9/1/26
62 Develop Monthly Report & Invoice Format Tue 9/1/26
63 Finalize Technology Implementation Mon 9/14/26
64 Service Start Thu 10/1/26
65 Service Start Date Thu 10/1/26

J A S O
Half 2, 2026
Task
Split
Milestone
Summary
Project Summary
External Tasks
External Milestone
Inactive Task
Inactive Milestone
Inactive Summary
Manual Task
Duration-only
Manual Summary Rollup
Manual Summary
Start-only
Finish-only
Deadline
Progress
Transdev and City of Monterey Park Startup Schedule

Project: City of Monterey Park Se
and Transition Plan

Drug-Free
Workplace Policy

FTA Drug and Alcohol Policy – Transdev

Transdev

Effective as of 06/01/2023

Drug and Alcohol Policy

FTA Drug and Alcohol Policy – Transdev

Table of Contents

1. Purpose of Policy ........................................................................................................................................ 3

2. Covered Employees .................................................................................................................................... 4

3. Prohibited Behavior ................................................................................................................................... 4

4. Consequences for Violations ...................................................................................................................... 5

5. Circumstances for Testing .......................................................................................................................... 6

6. Testing Procedures ..................................................................................................................................... 8

7. Test Refusals ............................................................................................................................................. 10

8. Voluntary Self-Referral ............................................................................................................................. 10

9. Prescription Drug Use .............................................................................................................................. 11

10. Contact Person ..................................................................................................................................... 11

11. Local Authority ..................................................................................................................................... 11

12. Revisions to the Policy .......................................................................................................................... 12

13. Employee Assistance/Community Hot-Lines ....................................................................................... 12 Attachment A: Covered Positions .................................................................................................................... 13 Attachment B: Cut Off Concentrations for Urine & Breath Alcohol ................................................................ 14 Attachment C: National Service Agents ........................................................................................................... 15 Attachment D: Causes and Effects of Substance Abuse & Alcohol Misuse ..................................................... 16

FTA Drug and Alcohol Policy – Transdev

Lauren Skiver, Chief Operating Officer, Maintenance Fleet Services, Rail, NEMT, Safety and Security
Transdev-US and its Subsidiaries

1. Purpose of Policy
Transdev. and its Subsidiaries is dedicated to providing safe, dependable transportation services to our passengers. We are also dedicated to providing a safe, drug and alcohol-free workplace for our employees.

This policy complies with 49 CFR Part 655, as amended and 49 CFR Part 40, as amended. Copies of Parts 655 and 40 are available in the drug and alcohol program manager’s office and can be found on the internet at the Federal Transit Administration (FTA) Drug and Alcohol Program website http://transit-safety.fta.dot.gov/DrugAndAlcohol/.

All covered employees are required to submit to drug and alcohol tests as a condition of employment in accordance with 49 CFR Part 655.

Portions of this policy are not FTA-mandated but reflect Transdev’s policy. These additional provisions are identified by bold text.

In addition, DOT has published 49 CFR Part 32, implementing the Drug-Free Workplace Act of 1988, which requires the establishment of drug-free workplace policies and the reporting of certain drug- related offenses to the FTA.

All Transdev and its Subsidiaries' employees are subject to the provisions of the Drug-Free Workplace Act of 1988.

The unlawful manufacture, distribution, dispensation, possession, or use of a controlled substance is prohibited in the covered workplace. An employee who is convicted of any criminal drug statute for a violation occurring in the workplace shall notify the Corporate Drug & Alcohol Program Manager no later than five days after such conviction.

Within 30 days, TRANSDEV will make a determination of action based upon the incident.

Employees convicted of drug offenses will be subject to discipline up to and including termination.

Adopted by: Date Adopted: [06/01/2023]

Last Revised: [01/01/2024]

FTA Drug and Alcohol Policy – Transdev

2. Covered Employees
This policy applies to every person, including an applicant or transferee, who performs or will perform (can be called upon) a “safety-sensitive function” as defined in Part 655, section 655.4.

You are a covered employee if you perform any of the following:
• Operating a revenue service vehicle, in or out of revenue service • Operating a non-revenue vehicle requiring a commercial driver’s license • Controlling movement or dispatch of a revenue service vehicle • Maintaining (including repairs, overhaul and rebuilding) of a revenue service vehicle or equipment used in revenue service
• Carrying a firearm for security purposes
See Attachment A for a list of covered positions by job title.

Contractors
Contractors who perform any of the safety sensitive functions described in this policy for TRANSDEV will be subject to the same requirements as safety sensitive TRNSDEV employees.

3. Prohibited Behavior
Use of illegal drugs is prohibited at all times. Prohibited drugs include:
• marijuana
• cocaine
• phencyclidine (PCP)
• opioids
• amphetamines

On Duty Use
All covered employees are prohibited from performing or continuing to perform safety-sensitive functions while having an alcohol concentration of 0.04 or greater.

On Call
All covered employees are prohibited from consuming alcohol while performing safety-sensitive job functions or while on-call to perform safety-sensitive job functions. If an on-call employee has consumed alcohol, they must acknowledge the use of alcohol at the time that they are called to report for duty. If the on-call employee claims the ability to perform his or her safety-sensitive function, he or she must take an alcohol test with a result of less than 0.02 prior to performance.

FTA Drug and Alcohol Policy – Transdev

Pre-Duty Use
All covered employees are prohibited from consuming alcohol within four (4) hours prior to the performance of safety-sensitive job functions.

Use Following an Accident
All covered employees required to take a post-accident test are prohibited from consuming alcohol for eight (8) hours following involvement in an accident or until he or she submits to the post-accident drug and alcohol test, whichever occurs first.

4. Consequences for Violations
Following a positive drug or alcohol (BAC at or above 0.04) test result or test refusal, the employee will be immediately removed from safety-sensitive duty and provided a listing of Substance Abuse Professionals (SAPs) readily available.

Following a BAC of 0.02 or greater, but less than 0.04, the employee will be immediately removed from safety-sensitive duties until the start of their next regularly scheduled duty period (but for not less than eight hours) unless a retest results in the employee’s alcohol concentration being less than 0.02.

Zero Tolerance
Per TRANSDEV’s policy, any employee who tests positive for drugs or alcohol (BAC at or above 0.04) or refuses to test, will immediately be removed from their covered function, and will be provided a listing of Substance Abuse Professional (SAPs) readily available, and terminated from employment.

Any applicant or person seeking rehire who had a previous positive drug or alcohol test or who has refused a test is not eligible for hire/rehire.

Requirement to Submit to Drug & Alcohol Testing
TRANSDEV shall require every covered employee who performs a safety -sensitive function as described in the FTA regulations, Part 655 to submit to a pre-employment, a random, post- accident, and reasonable suspicion drug and alcohol test, as described in this policy. TRANSDEV shall not permit any employee who refuses to submit to such tests to perform or continue to perform any covered functions. Before performing an alcohol or drug test, TRANSDEV shall notify all covered employees that the test is required under DOT regulations.

FTA Drug and Alcohol Policy – Transdev

5. Circumstances for Testing
Pre-Employment, Transfer or Return to Work Testing
A negative pre-employment drug test result is required before an employee can first perform safety- sensitive functions, this includes any behind the wheel or skills course training. If a pre-employment test is cancelled, the individual will be required to undergo another test and successfully pass with a verified negative result before performing safety-sensitive functions.

If a covered employee has not performed a safety-sensitive function for 90 or more consecutive calendar days and has not been in the random testing pool during that time, the employee must take and pass a pre-employment test before he or she can return to a safety-sensitive function.

Existing employees who are being considered for transfer to a safety-sensitive position from a non- safety-sensitive position will be required to undergo a DOT regulated pre-employment drug test.

Pre-Employment Testing for NON-DOT Positions
All applicants applying for NON -DOT positions will have to take and pass a pre -employment NON-DOT drug test prior to being hired.

Pre-employment Breath Alcohol Testing
It is not Transdev’s policy to conduct pre -employment breath alcohol tests. However, those locations with specific contractual requirements shall conduct pre-employment breath alcohol testing after making a contingent offer of employment, in addition to the required drug test. Employees that are subject to these requirements will have to take a pre -employment breath alcohol test in accordance with their contract or state law. Breath alcohol testing will be conducted in accordance with DOT Part 40 and 655.42 regulations. An alcohol test result of less than 0.02 is required before a n employee can first perform safety-sensitive functions. If a pre-employment alcohol test is cancelled, the individual will be required to undergo another test with a result of less than 0.02 before performing safety -sensitive functions.

Reasonable Suspicion Testing
All covered employees shall be subject to a drug and/or alcohol test when Transdev has reasonable suspicion to believe that the covered employee has used a prohibited drug and/or engaged in alcohol misuse. A reasonable suspicion referral for testing will be made by a trained supervisor or other trained TRANSDEV official on the basis of specific, contemporaneous, articulable observations concerning the appearance, behavior, speech, or body odors of the covered employee.

Covered employees may be subject to reasonable suspicion drug testing any time while on duty.

Covered employees may be subject to reasonable suspicion alcohol testing while the employee is

FTA Drug and Alcohol Policy – Transdev

performing safety-sensitive functions, just before the employee is to perform safety-sensitive functions, or just after the employee has ceased performing such functions.

Post-Accident Testing
Covered employees shall be subject to post-accident drug and alcohol testing under the following circumstances:

Fatal Accidents
As soon as practicable following an accident involving the loss of a human life, drug and alcohol tests will be conducted on each surviving covered employee operating the public transportation vehicle at the time of the accident. In addition, any other covered employee whose performance could have contributed to the accident, as determined by Transdev using the best information available at the time of the decision, will be tested.

Non-fatal Accidents
As soon as practicable following an accident not involving the loss of a human life, drug and alcohol tests will be conducted on each covered employee operating the public transportation vehicle at the time of the accident if at least one of the following conditions is met:
(1) The accident results in injuries requiring immediate medical treatment away from the scene, unless the covered employee can be completely discounted as a contributing factor to the accident
(2) One or more vehicles incurs disabling damage and must be towed away from the scene, unless the covered employee can be completely discounted as a contributing factor to the accident
(3) The vehicle is a rail car, trolley car or bus, or vessel, and is removed from operation, unless the covered employee can be completely discounted as a contributing factor to the accident

In addition, any other covered employee whose performance could have contributed to the accident, as determined by Transdev using the best information available at the time of the decision, will be tested.

A covered employee subject to post-accident testing must remain readily available, or it is considered a refusal to test. Nothing in this section shall be construed to require the delay of necessary medical attention for the injured following an accident or to prohibit a covered employee from leaving the scene of an accident for the period necessary to obtain assistance in responding to the accident or to obtain necessary emergency medical care.

FTA Drug and Alcohol Policy – Transdev

Random Testing
Random drug and alcohol tests are unannounced and unpredictable, and the dates for administering random tests are spread reasonably throughout the calendar year. Random testing will be conducted at all times of the day when safety-sensitive functions are performed.

Testing rates will meet or exceed the minimum annual percentage rate set each year by the FTA administrator. The current year testing rates can be viewed online at www.transportation.gov/odapc/random-testing-rates.

The selection of employees for random drug and alcohol testing will be made by a scientifically valid method, such as a random number table or a computer-based random number generator. Under the selection process used, each covered employee will have an equal chance of being tested each time selections are made.

A covered employee may only be randomly tested for alcohol misuse while the employee is performing safety-sensitive functions, just before the employee is to perform safety-sensitive functions, or just after the employee has ceased performing such functions. A covered employee may be randomly tested for prohibited drug use anytime while on duty.

Each covered employee who is notified of selection for random drug or random alcohol testing must immediately proceed to the designated testing site.

6. Testing Procedures
All FTA drug and alcohol testing will be conducted in accordance with 49 CFR Part 40, as amended.

Dilute Specimen
If there is a negative dilute test result, Transdev will accept the test result and there will be no retest, unless the creatinine concentration of a negative dilute specimen was greater than or equal to 2 mg/dL, but less than or equal to 5 mg/dL.

Dilute negative results with a creatinine level greater than or equal to 2 mg/dL but less than or equal to 5 mg/dL require an immediate recollection under direct observation (see 49 CFR Part 40, section

40.67).

Split Specimen Test
In the event of a verified positive test result, or a verified adulterated or substituted result, the employee can request that the split specimen be tested at a second laboratory. Transdev guarantees that the split specimen test will be conducted in a timely fashion. The MRO shall honor such a request if it is made within 72 hours of the employee having been notified of a verified positive or refusal to test result. This does not delay TRANSDEV from taking any action consistent with this policy for positive tests and the employee will be removed immediately from any safety-sensitive functions.

FTA Drug and Alcohol Policy – Transdev

Cancelled Test
A drug or alcohol test that has a problem identified that cannot be or has not been corrected, or which this part otherwise requires to be cancelled. A cancelled test is neither a positive nor a negative test.

However, a re-collection under direct observation may be ordered by the MRO.

Specimen- Fluid, breath, or other material collected from an employee at the collection site for the purpose of a drug or alcohol test.

Substituted specimen- A urine specimen with creatinine and specific gravity values that are so diminished, or so divergent that they are not consistent with normal human urine.

Adulterated specimen- A specimen that has been altered, as evidenced by test results showing either a substance that is not a normal constituent for that type of specimen or showing an abnormal concentration of an endogenous substance.

Shy Bladder Test
The term “shy bladder” refers to a situation when the employee does not provide a sufficient amount of urine (45 ml) for a DOT required drug test. If an employee tells the collector, upon arrival at the collection site, that they cannot provide a specimen, the collector must still begin the collection procedure regardless of the reason given and direct the employee to make the attempt to provide the specimen.

If after the first attempt a valid sample is not provided by the employee, the collector urges the employee to drink up to 40 ounces of fluid, distributed reasonably through a period of up to three hours, or until a sufficient specimen is provided, whichever occurs first. It is not a refusal to test if the employee declines to drink fluids. The collector must write the time in the remarks line on the CCF and inform the employee of the time at which the three-hour period begins and ends. The employee must be monitored during this time.

If the employee leaves the collection site or refuses to make the attempt to provide a sufficient urine specimen, this is considered a refusal to submit to a test. Failure to produce a sample of urine after the three hours has passed, will result in an immediate referral for an evaluation from a licensed physician within five days who can determine in their reasonable judgment the employee’s inability to provide an adequate amount of urine.

If the employee has not provided a sufficient specimen within three hours of the first unsuccessful attempt to provide the specimen, the collector must discontinue the collection, note the fact on the “remarks” line of the CCF (Step 2), and immediately notify the DER.

TRANSDEV must, after consulting with the MRO, direct the employee to obtain, within five days, an evaluation from a licensed physician, acceptable to the MRO, who has expertise in the medical issues raised by the employee's failure to provide a sufficient specimen.

If no medical reason is found substantiating an inadequate sample, the incident will be treated as a “refusal to test” and will carry the same consequences as a positive test result.

FTA Drug and Alcohol Policy – Transdev

7. Test Refusals
As a covered employee, you have refused to test if you:

(1) Fail to appear for any test (except a pre-employment test) within a reasonable time, as determined by Transdev.
(2) Fail to remain at the testing site until the testing process is complete. An employee who leaves the testing site before the testing process commences for a pre-employment test has not refused to test.
(3) Fail to provide a specimen for a drug or alcohol test. An employee who does not provide a specimen because he or she has left the testing site before the testing process commenced for a pre-employment test has not refused to test.
(4) In the case of a directly-observed or monitored drug collection, fail to permit monitoring or observation of your provision of a specimen.
(5) Fail to provide a sufficient amount of specimen for a drug test or breath alcohol test without a valid medical explanation.
(6) Fail or decline to take a second test as directed by the collector or the DER/Transdev for drug testing.
(7) Fail to undergo a medical evaluation as required by the MRO or Transdev’s Designated Employer Representative (DER).
(8) Fail to cooperate with any part of the testing process. (9) Fail to follow an observer’s instructions to raise and lower clothing and turn around during a directly-observed test.
(10) Possess or wear a prosthetic or other device used to tamper with the collection process. (11) Admit to the adulteration or substitution of a specimen to the collector or MRO. (12) Refuse to sign the certification at Step 2 of the Alcohol Testing Form (ATF). (13) Fail to remain readily available following an accident.

As a covered employee, if the MRO reports that you have a verified adulterated or substituted test result, you have refused to take a drug test.

As a covered employee, if you refuse to take a drug and/or alcohol test, you incur the same consequences as testing positive and will be immediately removed from performing safety-sensitive functions, and referred to a SAP.

8. Voluntary Self-Referral
Any employee who has a drug and/or alcohol abuse problem and has not been notified of the requirement to submit to reasonable suspicion, random or post-accident testing or has not refused a drug or alcohol test may voluntarily refer her or himself to the Location Manager or

FTA Drug and Alcohol Policy – Transdev

their Supervisor, who will refer the individual to a substance abuse counselor for evaluation and treatment.

The substance abuse counselor will evaluate the employee and make a specific recommendation regarding the appropriate treatment. Employees are encouraged to voluntarily seek professional substance abuse assistance before any substance use or dependence affects job performance.

Any safety-sensitive employee who admits to a drug and/or alcohol problem will immediately be removed from his/her safety-sensitive function and will not be allowed to perform such function until successful completion of a prescribed rehabilitation program.

In the instance of a self-referral, the employee will be subject to non-USDOT return-to-duty and follow-up testing modeled using the process described in 49 CFR Part 40. However, all non- USDOT return-to-duty and non-USDOT follow-up tests and all paperwork associated will be conducted under the sole authority of Transdev on non-USDOT testing forms.

9. Prescription Drug Use
The appropriate use of legally prescribed drugs and non-prescription medications is not prohibited. However, the use of any substance which carries a warning label that indicates that mental functioning, motor skills, or judgment may be adversely affected must be reported to your supervisor or manager. Medical advice should be sought, as appropriate, while taking such medication and before performing safety-sensitive duties.

It is the employee’s responsibility to advise their supervisor of over-the-counter medication and/or prescription medications taken. It is also the employee’s responsibility to obtain and provide documentation to the employee’s supervisor from a certified medical professional confirming the employee’s fitness to safely perform his/her job responsibilities while taking such medication when necessary.

10. Contact Person
For questions about Transdev’s anti-drug and alcohol misuse program, contact the Corporate Drug & Alcohol Program Manager at 208-948-4598 or at [email protected] to answer questions.

11. Local Authority
In addition to our National Corporate DAPM, Local Safety Managers and General Managers are also Designated Employer Representatives (DERs) and are authorized to receive test information from the MRO as well as confirmation test results from the qualified B.A.T.

FTA Drug and Alcohol Policy – Transdev

12. Revisions to the Policy
This policy and program are subject to revision in accordance with the Department of Transportation regulations, as amended.

13. Addendums & Additional Policies
This policy reflects Transdev’s national drug & alcohol testing program for all FTA regulated locations. Any FTA regulated location that has a specific contract requirement to conduct additional testing beyond that of the FTA regulations will be supplemented to that specific location by an addendum.

14. Employee Assistance/Community Hot-Lines
Substance Abuse Treatment Locator www.findtreatment.samhsa.gov Ph: 800-662-HELP American Council on Alcoholism www.aca-usa.org Ph: 800-527-5344 Cocaine Anonymous www.ca.org Ph: 800-347-8998
National Council on Alcoholism & Drug
Dependence Hope Line
www.ncadd.org Ph: 800-NCA-CALL
American Substance Abuse Professionals
(ASAP)
www.go2asap.com Ph: 888-792-2727

FTA Drug and Alcohol Policy – Transdev

Attachment A: Covered Positions

The following positions listed below include the most common covered safety-sensitive functions at Transdev but is not limited to all the positions that are subject to the provisions of 49 CFR Part 655.

Job Function Job Function
Body Shop Technician Technician I
Bus Technician Technician II
Dispatcher Lead Trainer
Dispatcher I Tire Technician
Lead Bus Technician Trainer
Lead Service Worker Utility Worker
Maintenance Supervisor Utilities Driver
Mechanic A Window Dispatch
Mechanic B Supv Road (No CDL)
Mechanic C Supv Road (CDL)
Mgr. Maintenance Tech in Charge
Operator Service Employee
Operator Fixed Route Safety Trainer
Operator Trainee Router
Radio Dispatcher Lead Supervisor
Road Supervisor Paratransit Driver/Operator
Service Worker Operator Paratransit
FT Driver Driver
Sup Safety & Training Field Supervisor
Sup Utility Body Shop Mechanic
Tire Handler Streetcar Supervisor

NOTE: This list is subject to change and revision
Any Transdev employee who by title has a non-regulated position, but who may be called upon to perform a safety-sensitive function will be subject to random testing and included in the DOT random pool.

FTA Drug and Alcohol Policy – Transdev

Attachment B: Cut Off Concentrations for Urine &
Breath Alcohol Test

DRUGS Pursuant to the Federal Department of Transportation regulations, the following are the drugs to be test for, and the threshold levels of each test required:

Initial Test Analyte

Initial Test Cutoff 1

Confirmatory Test Analyte
Confirmatory Test
Cutoff Concentration
Marijuana metabolites (THCA) 2 50 ng/mL3 THCA 15 ng/mL.

Cocaine metabolite (Benzoylecgonine) 150 ng/mL 3 Benzoylecgonine 100 ng/mL.

Codeine/ 2000 ng/mL Codeine 2000 ng/mL.

Morphine Morphine 2000 ng/mL.

Hydrocodone/ 300 ng/mL Hydrocodone 100 ng/mL.

Hydromorphone Hydromorphone 100 ng/mL.

Oxycodone/ 100 ng/mL Oxycodone 100 ng/mL.

Oxymorphone Oxymorphone 100 ng/mL.
6-Acetylmorphine 10 ng/mL 6-Acetylmorphine 10 ng/mL.

Phencyclidine 25 ng/mL Phencyclidine 25 ng/mL.

Amphetamine/ 500 ng/mL Amphetamine 250 ng/mL.

Methamphetamine Methamphetamine 250 ng/mL.

MDMA 4/MDA 5 500 ng/mL MDMA 250 ng/mL.

MDA 250 /mL.

BREATH-ALCOHOL CONCENTRATION
(Includes ethanol, methanol, isopropanol)

Initial Screen
Under 0.02

Confirmatory
(Given if 0.02 or greater on initial screen)

0.02 to less than 0.04 employee may not
perform safety-sensitive function for a
minimum of 8 hours

0.04 or greater employee will be removed from
service, and referred to Substance Abuse
Professional (SAP)

(Expressed in terms of grams of alcohol per 210 liters of breath)

FTA Drug and Alcohol Policy – Transdev

Attachment C: National Service Agents

Corporate Drug & Alcohol Program Manager
DAPM
Esther Avalos, Corporate DAPM
720 E. Butterfield Road, #300
Lombard, IL 60148
Email: [email protected]
Ph: 208-948-4598
Medical Review Officer Cynergy Wellness, Inc.

Dr. Kirk Roberts, MD
2600 Grand Blvd., Ste., 500
Kansas City, MO 64108
Ph: 844-800-6767
Drug Testing Laboratory Clinical Reference Laboratory (CRL) 8433 Quivira
Lenexa, KS 66215
Ph: 800-433-3823
Employee Assistance Program Quantum Employee Assistance Program 14 Park Lake Road, Suite 2
Sparta, New Jersey 07871
Ph: 877-747-1200

The above information covers all Transdev locations, nationwide. However, all other local vendor information will be provided on a separate document for each location.

FTA Drug and Alcohol Policy – Transdev

Attachment D: Causes and Effects of Substance
Abuse & Alcohol Misuse

ALCOHOL
Alcohol is the most abused drug in society today. It is a depressant and affects vision, judgment, reaction time, memory, and most important, public safety. Blatant drunkenness is easy to detect on sight, and so it is assumed that most employees would not show up for work in this condition. However, it is possible for one's state of intoxication to be less outwardly visible, thereby giving a person a false sense of security in feeling that he/she can function cohesively while only a "little high" or with a "small buzz." In either case, the resulting effect can be fatal.

Signs of Use:

Lack of coordination
Constricted Pupils
Blackout Bloodshot or watery eyes
Sleepy or stuporous condition
Aggressive or antagonistic behavior
Slurred Speech
Slowed reaction rate
Dulled mental processes

Physical Reddened, bloodshot eyes’
Behavioral Lack of motivation; poor sense of balance
Speech Slowed or slurred speech
Odor Odor of alcohol on breath/possibly on clothing

MARIJUANA
Marijuana produces a mildly tranquilizing and mood perception-altering effect. The leaves of the marijuana plant range in color from green to light tan and are usually dried and broken into small pieces. Another less prevalent variety known as Hashish is a compressed, sometimes tar-like substance ranging in color from pale yellow to black. Marijuana has a distinctly pungent aroma resembling a combination of sweet alfalfa and incense. Common paraphernalia include cigarette papers, roach clips, and small pipes made of bone, brass or glass. Trade or street names for marijuana include Marinol, THC, Pot, Grass, Joint, Reefer, Hash and Hash oil.

Marijuana remains a Schedule I controlled substance. Regardless of the states that have passed local laws of medical or recreational use. Marijuana remains unacceptable for any covered employee subject to drug testing under the DOT’s drug testing regulations. Therefore, MROs will not accept any prescriptions for Marijuana (including CBD oil) and will be treated as a positive test result.

FTA Drug and Alcohol Policy – Transdev

Signs of Use:

Reddened, bloodshot eyes
Lack of motivation
Diminished concentration
Impaired vision
Slowed speech
Chronic fatigue
Emphysema-like condition
Irritating cough and chronic sore throat
Pungent aroma, distinctive smell on clothing
Lackadaisical attitude

Physical Reddened, bloodshot eyes’ chronic fatigue; emphysema like condition Behavioral Lack of motivation; lackadaisical attitude
Speech Slowed speech
Odor Pungent aroma distinctive smell on clothing

COCAINE
Cocaine energizes the entire central nervous system. "Snorting cocaine" (or cocaine hydrochloride) is a white- to-creamy granular or lumpy powder that is chopped into a fine powder before use. It is snorted into the nose, rubbed on the gums, or injected into the veins. Cocaine base is a small crystalline rock about the size of a small pebble. It boils at a low temperature, is not soluble in water, and is up to 90 percent pure. Common paraphernalia may include a single edged razor blade and a small mirror/piece of smooth metal, a rolled-up dollar bill, a half-straw or metal tube, or a small screw cap vial or folded paper packet. When vapors are inhaled, the effect is felt within seven seconds. Crack, a derivative of cocaine, looks like small rocks and is commonly smoked using a crushed aluminum can with pin holes, or occasionally from a glass pipe using a lighter, alcohol lamp, or small butane torch for heating. Trade or street names for cocaine are: Coke, Rock, Crack, Free Base, Flake, Snow, Smoke, and Blow.

Signs of Use:

Talkativeness
Wide mood and energy swings
Profuse sweating/dry mouth
Difficulty concentrating
Insomnia
Paranoia and hallucinations
Dilated pupils/visual impairment
Increased physical activity and fatigue restlessness
Isolation and withdrawal from friends/normal activity
Runny or irritated nose
High blood pressure, heart palpitations

FTA Drug and Alcohol Policy – Transdev

Formication (sensation of bugs crawling on skin)
Frequent non-business visitors, phone calls, delivered packages frequent and extended absences from meeting or work assignments

Physical Increased physical activity and fatigue; insomnia; runny or irritated nose; profuse sweating/dry mouth / dilated pupils/visual impairment; formication (sensation of bugs crawling on skin); high blood pressure, heart palpitations Behavioral Isolation and withdrawal from friends/normal activity; paranoia and hallucinations / frequent non-business visitors, phone calls, delivered packages; wide mood and energy swings, restlessness
Speech Talkativeness
Odor N/A

AMPHETAMINES/METHAMPHEATMINES
Amphetamines are central nervous system stimulants that speed up the mind and body. The physical sense of energy at lower doses and the mental exhilaration at higher doses are the reasons for their use.

Amphetamines are sold in counterfeit capsules or white flat, double-scored "mini-bennies." One form of amphetamines (methamphetamine) is often sold as a creamy white and granular powder or in lumps and is packaged in aluminum foil wraps or sealable plastic bags. It may be taken orally, injected or snorted into the nose. Trade or street names for this drug include Speed, Meth, Crank, Crystal, Monster, and Black Beauties.

Signs of Use:

Talkativeness
Confusion
Rapid respiration/profuse sweating
Heightened aggressiveness
Increased heart rate, blood pressure
Hyperexcitability and restlessness
Panic
Dilated pupils
Impulsive, risk-taking
Runny/bleeding nose
Redness in nasal area

Physical Rapid respiration/profuse sweating; redness in nasal area; runny/bleeding nose / dilated pupils; increased heart rate, blood pressure Behavioral Hyperexcitability and restlessness; confusion / panic; heightened aggressiveness; impulsive, risk-taking
Speech Talkativeness

FTA Drug and Alcohol Policy – Transdev

Odor N/A

OPIOIDS
Opioids, are classified as a narcotic analgesic. Narcotics, are drugs that alleviate pain, depress body functions and reactions, and when taken in large doses, cause a strong euphoric feeling. In their natural form, opioids include opium, morphine, codeine, hydrocodone, hydromorphone, oxycodone, oxymorphone, and heroin.

Opioids may be taken in pill form, smoked, or injected depending upon the type used. Some common names for these semi-synthetic opioids include OxyContin®, Percodan®, Percocet®, Vicodin®, Lortab®, Norco®, Dilaudid®, Exalgo®. Trade or street names for opiates include Smack, Horse Emma, Big D, Dollies, Juice, Syrup, and China White.

Signs of Use:

Excess talking
Mood changes Physical fatigue and drowsiness
Depression and apathy
Impaired coordination Impaired mental functioning and alertness Dry mouth, facial itching
Constricted pupils Impaired respiration
Possible puncture marks ("tracks")
Nausea, vomiting

Physical Impaired mental functioning and alertness; physical fatigue and drowsiness; possible puncture marks ("tracks") / dry mouth, facial itching; impaired coordination; impaired respiration; constricted pupils; nausea, vomiting Behavioral Mood changes; depression and apathy, reduced feeling of pain Speech Low, raspy speech
Odor N/A

PCP
Phencyclidine (PCP) was originally developed as an anesthetic, but the adverse side effects prevented its use except as a large animal tranquilizer. Low doses produce sedation and euphoric mood changes. A person’s mood can change rapidly from sedation to excitation and agitation. Larger doses may produce a coma-like condition with muscle rigidity and a blank stare with the eyelids half closed. Sudden noises or physical shocks may cause a "freak out" in which the person has abnormal strength, extremely violent behavior, and an inability to speak or comprehend communication. It is commonly sold as a clear liquid or a creamy, granular powder packaged in one-inch square aluminum foil or folded into packets. Trade or street names include Angel Dust, Dust, and Hog.

FTA Drug and Alcohol Policy – Transdev

Signs of Use:

Impaired coordination
Incoherent
Extreme mood shifts
Violent and combative
Incomplete or repetitive verbal responses
Muscle rigidity
Severe confusion and agitation
Dilated pupils
Dizziness
Nystagmus (spasmodic, involuntary jerky eye movement)
Profuse sweating

Physical Nystagmus (spasmodic, involuntary jerky eye movement); profuse sweating; impaired coordination / dilated pupils; dizziness; muscle rigidity Behavioral Severe confusion and agitation; violent and combative; extreme mood shifts Speech Incoherent; incomplete or repetitive verbal responses Odor N/A

FTA Drug and Alcohol Policy – Transdev

Acknowledgement of TRANSDEV’s Drug and Alcohol Testing Policy

I acknowledge that I have received a copy of the anti-drug and alcohol misuse program policy mandated by the U.S. Department of Transportation (DOT), Federal Transit Administration (FTA) for all covered employees who perform a safety-sensitive function. I understand that compliance with all provisions contained in the policy is a condition of employment.

Acknowledgement of Prohibited Drug Awareness Training
For Safety-Sensitive Employees

In accordance with Federal Transit Administration (FTA) Rule 49 CFR Part 655.14(b), I acknowledge that I have received at least 60 minutes of training on the effects and consequences of prohibited drug use on personal health, safety, and the work environment, and on the signs and symptoms that may indicate prohibited drug use.

I further understand that the information contained in the policy dated June 1, 2023, is subject to change, and that any such changes or addendum, shall be disseminated in a manner consistent with the provisions of 49 CFR Part 655.

Print Name:

Signature:

Date:

Return this form to your supervisor for inclusion in your drug test file.

Management Team
Resumes

NARCISA MONTEMAYOR SILVA
General Manager
Professional Transportation Experience
Transdev Services, Inc. (Formerly First Transit, Inc.)
2025 – Present General Manager – El Monte, CA
› Responsible for ensuring safe, reliable, passenger focused services provided for six regional contracts
o Alhambra Act: Fixed route service, Double Map software provides real time bus tracking and also OTP
o Alhambra Senior Ride: Paratransit service that uses CTS software for reservations and scheduling
o Arcadia Transit:. Fixed route service, Passio software provides real time bus tracking and also OTP
o Arcadia Dial a Ride: Paratransit service that uses CTS software for reservations and scheduling
o Baldwin Park Transit Fixed route service, Passio software provides real time bus tracking and also OTP
o Baldwin Park Dial a Ride service that uses RideCo software o Baldwin Park Microtransit Microtransit service that uses RideCo software o Rosemead Explorer: Fixed route service, Passio software provides real time bus tracking and also OTP
o Rosemead Dial a Ride: Paratransit service that uses CTS software for reservations and scheduling
o San Gabriel: Microtransit service that uses RideCo software o Sierra Madre: Dial A Ride and fixed route services
o Monterey Park: Fixed route service, Passio software provides real time bus tracking and also OTP
o Moorpark: Microtransit service that uses RideCo software › Monitor and coach Operators and Dispatchers’ performance › Prepare and analyze operational reports/schedules
› Respond to customer comments/complaints
› Ensure strong safety culture
› Update and train employees on use of CTS, RideCo and Passio software

2017 – 2025 Assistant General Manager – El Monte, CA
› Responsible for ensuring safe, reliable, passenger focused services provided for six regional contracts
o Alhambra Act: Fixed route service, Double Map software provides real time bus tracking and also OTP
o Alhambra Senior Ride: Paratransit service that uses CTS software for reservations and scheduling
o Arcadia Transit:. Fixed route service, Passio software provides real time bus tracking and also OTP

o Arcadia Dial a Ride: Paratransit service that uses CTS software for reservations and scheduling
o Rosemead Explorer: Fixed route service, Passio software provides real time bus tracking and also OTP
o Rosemead Dial a Ride: Paratransit service that uses CTS software for reservations and scheduling
o San Gabriel: Microtransit service that uses RideCo software o Sierra Madre: Dial A Ride and fixed route services
o Monterey Park: Fixed route service, Passio software provides real time bus tracking and also OTP
o Moorpark: Microtransit service that uses RideCo software › Monitor and coach Operators and Dispatchers’ performance › Prepare and analyze operational reports/schedules
› Respond to customer comments/complaints
› Ensure strong safety culture
› Update and train employees on use of CTS and DoubleMap software

2011 - 2017 Project Manager – Imperial Valley Transit › Managed 116 employees and 47 vehicles for fixed route and Dial A Ride service › Managed the valley wide paratransit service and the individual city DAR services using Trapeze
› Monitor and coach Operators and Dispatchers’ performance › Prepare and analyze operational reports/schedules.
› Presented monthly service reports to the Imperial County Transportation Commission › Responded to customer comments/complaints.
› Communicated and implemented safety rules, policies, and procedures.

City of Visalia
2010 - 2011 Office Administrator – Visalia, CA
› Processed ADA Paratransit eligibility applications
› Created operational reports

MV Transportation
2008 - 2009 Dispatcher – Visalia, CA
› Scheduled paratransit reservations
› Monitored and assisted Operators

JUAN PEREZ
Safety and Training Manager
Professional Transportation Experience
Transdev Services, Inc. (formerly First Transit, Inc.)
2025 – Present Safety Manager – El Monte, CA
› Oversee all safety operations for transit services, including accident investigations, regulatory compliance, and employee training
› Manage drug and alcohol program
› Serve as Chairman of the Safety Committees
› Plan and conduct regular safety meetings
› Develop and deliver training programs
› Monitor operations, identify risks, and update training materials to address emerging needs › Prepare monthly safety reports to ensure transparency and accountability › Implement proactive initiatives that reduce accidents, passenger incidents, and employee injuries
› Promote a strong safety culture through coaching and cross-team collaboration 2024 – 2025 Assistant Director of Safety and Security – Arcadia, CA › Led accident investigations, worked with law enforcement, managed workers’ compensation cases, and documented incidents
› Delivered training and Lytx coaching to improve Operator performance and promote safe practices
› Oversaw safety operations to ensure compliance and supported detours and route changes 2023 – 2024 Supervisor – Arcadia, CA
› Conducted accident investigations
› Evaluated and monitored Operator safety and performance › Observed Operators on the road, provided coaching as needed. › Assisted passengers with customer service concerns
2023 – 2024 Dispatcher – Arcadia, CA
› Managed daily service including performance
› Assisted Operators with emergency situations
2022 – 2023 Operator – Arcadia, CA
2021 – 2022 Dispatcher/Supervisor – Pasadena, CA

BENJAMIN CASILLAS
Maintenance Manager
Professional Transportation Experience
Transdev Services, Inc. (formerly First Transit, Inc.)
2022 – Present Maintenance Manager – El Monte, CA
› Oversee all maintenance-related activities and Technicians › Responsible for maintenance of the equipment and maintaining proper inventory levels › Responsible for DOT Inspections
2020 – 2022 Maintenance Technician
› Managed effective use of vehicle assets and vehicle management systems › Complied with and ensured adherence to company’s high level of safety standards and regulations to encourage safe and efficient operations
› Ensured vehicle management systems were effectively utilized › Ensured services were provided within budget
› Provided leadership and guidance to develop location and company bench strength › Analyzed, prepared, and developed budgets and forecasts › Developed action plans to ensure customer retention and improve operational efficiencies 2003 – 2020 Maintenance Technician – El Monte, CA
› Calibrated and preformed preventative maintenance of transportation vehicles › Maintained, troubleshot, and repaired transportation vehicles › Promptly responded to maintenance repair requests
› Applied knowledge of machinery, tools, and process guidelines to identify root causes and resolve issues

Operator Training
Matrix

51Instructor Certifi cation Program | Training Matrix - Minimum Hours Summary PODP Fixed Route Program Minimum Hours Summary
Classroom Training
Topic Video Component
Unit 1 | Introduction 5 Hours
Welcome and Introduction Welcome to Transdev
Employee Handbook
Title VI Civil RIghts Act 1964
Safety First! Making Safety
Personal
Hazardous Communication Hazardous Communication
Bloodborne Pathogens Bloodborne Pathogens
Blue Campaign
(Human Traffi cking)
Blue Campaign
Entry Level Operator Training
Topic Video Component
Unit 2 | Fundamentals 10 Hours
Perfect Safety Day Priorities Perfect Safety Day Priorities Basics of Safety Basics of Safety
Managing Emergencies Disabled Vehicles
Security Awareness The Mark
Map Reading
Communication Devices
Navigation and Fare Policies
Smith System Smith System Critical Point
Drive Cam Orientation
Topic Video Component
Unit 3 | The Operator 3 Hours
Drug and Alcohol Awareness
Distracted Driving Smith System Distracted
Driving
Fatigue and Sleep Apnea
Awareness
Smith System Drowsy Driving
Topic Video Component
Unit 4 | Transporting
Passengers with Disabilities 10 Hours
Transporting Passengers
with Disabilities
Interacting with Passengers
Diff using Confl ict
Passenger Care While Loading
and Unloading
Mobility Aids and Devices
Service Stops and Boarding
Zones
Unit 5 | Driving
Fundamentals 4 Hours
Driving Fundamentals 1
Driving Fundamentals 2
Roadway Types
Railroad Crossings
Additional / Optional Courses
Additional Courses Required
for Shuttle
1 Hour
Specifi c Shuttle Operation
Training (Airport or University)
1 Hour
Optional CDL Prep Training 8 Hours
Optional First Aid / CPR
(Red Cross)
8 Hours
Final Evaluation 1 Hours
Total Classroom 33 Hours

52Instructor Certifi cation Program | Training Matrix - Minimum Hours Summary PODP Fixed Route Program Minimum Hours Summary
Behind-The-Wheel (BTW) Training
Topic
Skills Course (Group Work) 10 Hours
Vehicle Registration
Pre-Trip Inspection
Seat Adjustment
Mirror Adjustment
Braking, Accelerating and Transmission
Wheelchair Securement
Reference Points
Lane Position
Right Side / Left Side
Backing Point
Forward Stop
Pivot Points
Turning Points
Vehicle Control
Straight in Lane
Left Turn
Rigth Turn
Lane Changing – Moving Right or Left
Topic
Advanced Road Work 20 Hours
Smith System Commentary Driving
Roadways
Expressway / Highway Driving
Intersections
Service Stops
Topic
Basic Road Work 10 Hours
Smith System
Intersections
Service Stops
Backing
Total Behind The Wheel Hours
Total BTW Training Hours 40 Hours
In-Service Cadet Hours 10 Hours
Total Hours 34 Hours
PODP Program Summary
Classroom Training 33 Hours
BTW 40 Hours
Cadet Training 10 Hours
Total Training Hours
(Excluding Additional / Optional) 83 Hours
Final Evaluation
Cadet Training 10 Hours

Employee Handbook

U.S. Employee Handbook
September, 2025

CONFIDENTIAL

1 Transdev Employee Handbook – Revised September 2025
Table of Contents
Page
Welcome to Transdev U.S. from our CEO ................................................................ 4 About Transdev ......................................................................................................... 5 Our Purpose ............................................................................................................... 6 About this Handbook ................................................................................................ 7 Equal Opportunity Employment Policy .................................................................... 8 Safety ......................................................................................................................... 9 Commitment Safety First .................................................................................................... 9 Incident Reporting ............................................................................................................ 10 Facility Security ................................................................................................................. 11 Emergency Preparedness ................................................................................................. 12 Workplace Anti-Violence Policy ........................................................................................ 12 Prohibited Conduct ........................................................................................................... 12 Anti-Harassment Policy ..................................................................................................... 13 Zero Tolerance/Drug and Alcohol Policy .......................................................................... 17 Smoke-Free Workplace ..................................................................................................... 18 Ethics and Compliance ............................................................................................20 Transdev U.S. Code of Business Conduct.......................................................................... 20 The Ethical Decision-Making Process ............................................................................... 20 Reporting a Suspected Violation ....................................................................................... 21 No Retaliation ................................................................................................................... 22 Safety First ........................................................................................................................ 22 Honoring Our Commitments ............................................................................................ 23 Fair Competition ............................................................................................................... 23 Our Financial Integrity ...................................................................................................... 24 Conflicts of Interest ........................................................................................................... 25 Maintaining Confidentiality .............................................................................................. 26 Compliance with Employment Laws ................................................................................. 26 Employee Health and Safety ............................................................................................. 27 Drug and Alcohol-Free Workplace .................................................................................... 27 Company Property ............................................................................................................ 28 Others with Whom We Do Business ................................................................................. 28 Unlawful Payments ................................ ........................................................................... 29 Insider Information ........................................................................................................... 29

CONFIDENTIAL

2 Transdev Employee Handbook – Revised September 2025
Open Door Policy .............................................................................................................. 30 Non-Solicitation/Distribution Policy ................................................................................. 30 Employment.............................................................................................................32 Employment At-Will .......................................................................................................... 32 Offer Letters ...................................................................................................................... 32 Employment Classifications .............................................................................................. 32 Job Descriptions ................................................................................................................ 33 Americans with Disabilities Act and State Laws ............................................................... 33 Probationary Status .......................................................................................................... 34 Employment Applications ................................................................................................. 35 Background Checks and Driving Records .......................................................................... 35 Reference Checks .............................................................................................................. 35 DOT/Employment Physical ............................................................................................... 36 Immigration Law Compliance/I-9 Form ............................................................................ 36 Pay Practices ..................................................................................................................... 36 Overtime ........................................................................................................................... 37 Outside Employment ........................................................................................................ 38 Nepotism and Personal Relationships .............................................................................. 39 Standards of Performance ......................................................................................41 Progressive Discipline ....................................................................................................... 41 Class 1 Infractions – Dischargeable Offenses .................................................................. 42 Class 2 Infractions ………………………………………………………………………………………………………. 46 Class 3 Infractions ………………………………………………………………………………………………………. 48 Class 4 Infractions ………………………………………………………………………………………………………. 49 Disciplinary Action and Personal Conduct ………………………………………………………………….. 49 Attendance and Punctuality ............................................................................................. 50 Dress Code/Uniforms/Appearance ................................................................................... 50 Social Media Policy ........................................................................................................... 51 Benefits ....................................................................................................................54 Vacation, Sick Leave and Holidays .................................................................................... 54 Bereavement ..................................................................................................................... 54 Jury Duty ........................................................................................................................... 55 R
eligious Accommodation ................................................................................................ 55 Military Leave .................................................................................................................... 56 Scheduling and Flexible Work Hours ................................................................................ 56 Family and Medical Leave Act (FMLA) .............................................................................. 57 Other Leave ....................................................................................................................... 64 Health and Welfare Benefits ............................................................................................. 65 Travel Expense Reimbursement ....................................................................................... 65

CONFIDENTIAL

3 Transdev Employee Handbook – Revised September 2025
Administrative Matters ...........................................................................................67 Personnel/Human Resources Records.............................................................................. 67 Employment and Income Verifications/References ......................................................... 67 Internal Placement and Transfers ..................................................................................... 69 Performance Reviews and Evaluations ............................................................................. 70 Bulletin Boards .................................................................................................................. 71 Social Security Number Privacy ........................................................................................ 71 Email, Internet, and General Computer Usage Policy ...................................................... 72 Cellular Telephone and Other Electronic Devices ............................................................ 72 Company Automobiles/Non-Revenue Vehicles................................................................ 74 Media Relations ................................................................................................................ 74 Glossary of Industry Terms .....................................................................................75

CONFIDENTIAL

4 Transdev Employee Handbook – Revised September 2025
Welcome to Transdev U.S.
from our CEO

At Transdev, the foundation of our business is our people! I am proud of our U.S. team of more than 32,000 employees who wake up every day to serve our Purpose – empowering the freedom to move every day, thanks to safe, reliable and innovation solutions that serve the common good.

We live our purpose every day through the way we Care, Share and Dare and our teams deliver on that purpose to our clients, customers, and the communities we serve.

This handbook has been prepared to provide you with general information about Transdev, our operating philosophy, and an overview of pertinent Company policies.

Please read it carefully as it holds important information about the commitment Transdev has to safety, ethics & compliance, as well the policies and procedures under which we work.

Thank you for being part of our Transdev family and for the value you bring to Transdev.

Welcome!

Laura J. Hendricks
CEO, Transdev U.S.

CONFIDENTIAL

5 Transdev Employee Handbook – Revised September 2025
About Transdev

Transdev is the largest private sector provider of mobility solutions in the United States. We are a team of people serving people, and mobility is what we do. In the U.S., we operate multiple modes such as bus, rail, paratransit, non -emergency medical tra nsport, autonomous vehicles, shuttles, and vehicle maintenance services in 46 States, plus DC and Puerto Rico.

Every year we deliver hundreds of millions passenger trips, in safe, efficient, easy to use and environmentally friendly ways, to people who travel with us to work, study, shop, or play.

Our Transit Division operates some of the largest and most sophisticated bus networks and complex paratransit systems in the U.S. Our Rail Division performs track maintenance work and streetcar services in several markets . Our NEMT (Non- Emergency Medical Transportation) Division delivers smart mobility management solutions, including call center brokerage operations for healthcare-related transportation. Our Fleet Services group delivers dependable, effective and results-focused maintenance on their fleets to keep their businesses running safely and efficiently. Our TAS (Transdev Alternative Services) provides support for our client’s autonomous ride-share and trucking services.

We are part of the global Transdev Group, a global leader providing public transportation solutions to cities and communities in 1 9 countries on six continents. Transdev designs and delivers high -quality sustainable transportation solutions. Transdev is committed to being the long-lasting partner of local authorities, industrial clients , and other government agencies who want to implement innovative, cost-effective, and sustainable mobility solutions.

Transdev has operating experience and relationships with clients that span decades. We are a pioneer in the creation and development of public -private operating partnerships in the transportation sector and a committed leader in the race against climate change.

CONFIDENTIAL

6 Transdev Employee Handbook – Revised September 2025
Our Transdev Purpose
At Transdev, we are driven by a common purpose. Together, we empower freedom to move every day with confidence, thanks to safe, reliable, and innovative solutions that serve the common good.

We are very proud of our purpose and it’s what motivates us to do our best every day:

1. We empower freedom to move by taking passengers where they want to go and connecting people to the places they care about.

2. We provide safe, reliable, and innovative solutions . We help our clients provide safe quality service passengers can rely on and offer innovations in operations, maintenance, and the rider experience. We disinfect our facilities and vehicles to keep everyone safe.

3. We serve the common good by providing mobility to all, including those with medical, cognitive, and physical issues. We also support local economies by providing access to stores, restaurants, healthcare and much more. We invest in communities with programs like Stuff-a-Bus and food distribution to those in need.

Living Our Purpose through our Spirit of Care, Share and Dare Care, Share, Dare is how we bring our purpose to life in our day -to-day work. Every day we see countless great examples of how we CARE, SHARE and DARE for each other, for our passengers and clients, and for our communities.
• Care for ourselves, others, and the environment.
• Share our knowledge and remain open to the ideas of others. • Dare to find innovative solutions and solve tough challenges.

We share our purpose with the 100,000+ employees in Transdev around the world.

“Our Transdev purpose is more than just words on a page. It defines who we are as a company and the value we bring to the communities we serve. It is my hope that every team member, at every level of our organization, can “Live Our Purpose” through our CARE, SHARE and DARE spirit and approach every day.”
– Laura Hendricks, CEO Transdev U.S.

CONFIDENTIAL

7 Transdev Employee Handbook – Revised September 2025
About this Handbook

The purpose of this Employee Handbook is to give employees information about Transdev U.S. (otherwise referred to as “Transdev” or the “Company”), its employment practices , and the expectations the Company has concerning its employees. Please take your time to read this Handbook thoroughly and retain it for future reference.

With the exception of the statement of at -will status, this Handbook does not create any contractual rights or obligations between the Company and its employees, does not limit the Company’s lawful use of its management discretion, and does not obligate the Company to continue any particular policy or practice. It is solely intended to serve as a reference tool for employees and to provide general guidance concerning many essential employment matters. The Company’s specific policies in force from time-to-time control the general descriptions contained in this Handbook. The Company reserves the right to modify, supplement, amend, delete , or otherwise change any policy, practice, procedure , or working condition at any time. While Transdev will normally attempt to provide employees with notice of changes, the Company reserves the right to do so without notice, unless otherwise required by law. Questions regarding any policies should be discussed with your supervisor or Human Resources.

Further, this Handbook supersedes all previous Handbooks, and any inconsistent verbal or written policy statements made or issued before this Handbook. Our failure to adhere to any provision of this Handbook does not create rights nor constitute a waiver.

Lastly, this Handbook applies to employees represented by a labor union, only to the extent that the Handbook’s provisions are not in conflict with a specific term or condition stated in the applicable Collective Bargaining Agreement (CBA). To the extent that the Handbook is in conflict with a term or condition of the employee’s applicable CBA, the provision in the CBA shall take precedence.

In the event this Handbook conflicts with state or federal law, the law applies.

CONFIDENTIAL

8 Transdev Employee Handbook – Revised September 2025
Equal Opportunity Employment Policy
The Company has established and adopted an Equal Employment Opportunity Policy. The Company will not discriminate and will not tolerate discrimination based on race, gender, sexual orientation, marital status, age, religion, color, creed, national origin, ancestry, genetic characteristics, veteran or military status, disability, domestic violence victim status, or any other factor prohibited by applicable state, federal or local law. This policy applies to all terms, conditions and privileges of employment including recruiting, hiring, initial periods of employment, job assignments, training and development, promotion, transfer, compensation, benefits, educational assistance, layoff and recall, social and recreation programs, termination , and separation.

In addition, Transdev’s hiring, and career development policies and processes are designed to support Equal Opportunity and our Diversity, Equity, and Inclusion principles:
• To recruit, hire and promote qualified employees without regard to gender, race, sex, religion, color, creed, age, national origin, ancestry, sexual orientation, gender identity (transgender status), HIV status, marital or veteran status , disability or any other legally protected status.
• To base employment decisions on the principles of Equal Employment and Affirmative Action.
• To fill employment and promotional opportunities utilizing only job -related criteria.
• To administer personnel actions, such as compensation, benefits, transfers, layoffs, Company -sponsored training programs and social and recreational programs on a non-discriminatory basis.

Implicit in our policy is the commitment of the Company to maintain a work environment that is safe, productive , and free from harassment of any kind, including sexual harassment. The Company identifies itself as an Equal Opportunity Employer in advertising for employees, recruiting brochures, employee manuals, and its day-to-day practices. Moreover, we individually and collectively share the responsibility for understanding the great importance of pleasant working associations, and assuring that every employee is welcomed, accepted , and rewarded according to his or her contribution toward the attainment of our goals and objectives.

Principal and direct responsibility for successful implementation of this policy in a uniform manner has been assigned to the Human Resources Department. Within their respective areas of responsibility, all managerial and supervisory personnel are accountable to ensure compliance with this policy. Questions, comments, concerns (or to voice complaints) regarding this Equal Employment Opportunity Policy should be directed to your Human Resources representative.

CONFIDENTIAL

9 Transdev Employee Handbook – Revised September 2025
Safety

A “Safety First” Culture
The health and safety of our employees, passengers, and the communities we serve remains our highest priority. Safety is our moral and ethical obligation and at the core of many of our business practices.

At Transdev, our motto is to always put Safety First. Safety is deeply embedded in our culture and reflected in company -wide initiatives including training, reinforcement, recognition, and improvement.

We focus on four key pillars to deliver on this commitment: Training, Reinforcement, Recognition and Continuous improvement. By reinforcing these core elements, we strive every day to create a strong, sustainable safety culture. We encourage our teams to treat every day as a new opportunity to achieve a Perfect Safety Day.

Achieving Perfect Safety Days – days with no accidents or injuries – is an overarching safety goal and a cornerstone of our culture, reinforced through our safety practices, policies, procedures, coaching and other initiatives. We continually monitor and track Perfect Safety Days by location, region and across the U.S., and recognize and celebrate the employees involved. Our teams work to achieve as many Perfect Safety Days each year as possible. It takes everyone’s focus and commitment to achieve each day’s goal.

At Transdev, it is our moral and ethical obligation to keep its employees, customers and surrounding public safe. Given the risks involved with daily operations, Transdev has a uniform, comprehensive set of safety policies and procedures to assist each employee in reducing the risk of collision, injury, or other harm. These policies and procedures consist of a set of standards, or operating procedures, to be implemented at every Transdev location.

Accident and injury prevention is so important at Transdev, that we will give precedence to safety over operating productivity. No job is so important and no order so urgent that we cannot take time to perform work safely. The Company will recognize no sub stitute for safety. Everyone works together to achieve safety at Transdev, and it is considered a shared responsibility of all employees.

Below are some specific safety guidelines that must be followed at Transdev:
• Supervisors and Managers will encourage employees to always exercise caution, use all available safeguards and safety equipment, demonstrate behaviors that proactively prevent accidents and injuries, and comply with all rules, regulations, policies, and procedures.
• No Supervisor or Manager will knowingly tolerate or permit any unsafe act, operation, practice, or behavior.

CONFIDENTIAL

10 Transdev Employee Handbook – Revised September 2025
• Supervisors and Managers will ensure that safety operations, programs, meetings, inspections, and investigations within their designated area are carried out according to these policies and procedures.
• Supervisors and Managers will consistently and constantly promote and manage to Transdev Safety Policies and Procedures and set an example for employees by always demonstrating proper and safe behaviors.
• Employees will immediately report any unsafe conditions or incidents to their Supervisor/Manager and are encouraged to make suggestions for improved safety performance and conditions. The Transdev U.S. Ethics and Compliance Hotline (1 -866- 850-3033) is available 24/7 to report any safety violation or concern an employee may not want for any reason to report to his or her supervisor. • Periodic safety training will be provided to employees to prepare them to perform their jobs according to Transdev Safety Policies and Procedures. • Employees and a member of management is required to attend and actively participate in all safety meetings.
• Employees are held responsible for adhering to property safety rules.

For more information, please refer to the Transdev Safety Policies and Procedures Manual and/or contact the Safety Manager.

Incident Reporting
To maintain a safe and healthy work environment in the workplace, accidents, injuries , and behavioral issues that occur at the Company or during employment must be reported and investigated thoroughly. It is the intent of the Company to minimize accidents, injuries, and incidents by correcting identified causes when appropriate and feasible. This is applicable to Company employees, on-site vendors, contractors, and customers affected by such incidents.

Employees should take all threats seriously and refrain from confronting individuals who are a threat. Immediately report to a supervisor or manager any incidents that you believe put employees, vendors, customers, passengers, suppliers, contractors or any person working with or associated with the Company at risk.

Important Definitions:

Accidents are events that cause injury or illness to a person or damage to property. Even minor injuries such as cuts or sprains and minor damage to property are considered accidents.

Incidents include near miss events that have a potential of causing personal injury or property damage. An infraction of Company or client rules or policies is also considered to be an “incident”.

Near miss: An event witnessed where no harm was caused, but there was the potential to cause injury or ill health—a dangerous occurrence.

Hazard: Anything that may cause harm in the near future.

CONFIDENTIAL

11 Transdev Employee Handbook – Revised September 2025

Your local safety policy defines accidents and incidents and the reporting requirements associated with each.

Employees are responsible for:
• Following safe work practices.
• Reporting accidents and incidents and any condition that they consider unsafe to their supervisor, the Safety Manager, or to Human Resources. You will be asked to complete an incident or accident report.
• Contacting the Transdev Ethics and Compliance Hotline at 1 -866-850-3033 to report any safety violation or concern an employee may not want for any reason to report to his or her supervisor. It is available 24/7.

Failure to report accidents or incidents is a very serious violation of Company policy which may result in termination of employment. The Company will not tolerate any action taken in whole or in part in retaliation against anyone who has in good faith reported an accident or incident to the Company.

Facility Security
The safety of our employees at work, especially in 24/7 operations , is imperative. The Company is committed to providing a safe working environment for employees, taking all reasonable steps to maintain safe, healthy, and clean working conditions that will eliminate or minimize accidents and health hazards. In addition, our job sites, Company premises, vehicles , and other facilities contain valuable equipment. It is important, therefore, that all employees pay close attention to the security of our facilities and vehicles.

It is the policy of the Company to provide a secure work environment for our employees in which to work and to service our clients.
• It is the responsibility of each employee to safeguard Company property by carefully following all security procedures.
• It is the responsibility of each Company employee to safeguard their own personal property by keeping valuables out of sight and/or locked securely. • It is the responsibility of each Company employee to safeguard the security and safety of client information as set forth in any contract specification for securing information or products.
• The Company is not responsible for loss or damage of employees ’ personal property on Company premises.
• It is the responsibility of each Company employee to report any violations to this policy by any other Company employee, agency employee, visitor, vendor, subcontractor, consultant, and/or client.

CONFIDENTIAL

12 Transdev Employee Handbook – Revised September 2025
Emergency Preparedness
In the event that you cannot contact anyone form your location due to a large -scale event such as a hurricane, earthquake, wildfires, or other type of large -scale issue, employees may call our Employee Emergency Preparedness Hotline at 1-888-382-1149.

Transdev will record information on our Emergency Preparedness hotline for employees to call in and get information as possible. We may also choose to add messaging on Transdev’s website at www.TransdevNA.com to support communication with employees.

These resources will supplement, not replace, any Emergency Contact procedures already in place at your property location.

If you have any questions, please contact your Safety Manager or Regional Human Resources Director.

Workplace Anti-Violence Policy
The Company is committed to providing a safe work environment for its employees and thus has zero tolerance for threats or acts of intimidation or violence. Any conduct that causes harm to or threatens the safety of employees, customers, or others is strictly prohibited.

All employees, vendors, customers, passengers, suppliers, contractors , or any person working with or associated with the Company must be always treated with respect. Employees are expected to refrain from fighting, “ horseplay” or other conduct that may affect the safety of others.

Prohibited Conduct
Specific examples of conduct that may be considered threats or acts of violence include, but are not limited to:
• Physical attacks such as hitting, fighting, pushing, or shoving. • Direct or indirect threats of intimidation or violence against an individual or the Company.
• Harassing behavior or communication intended to intimidate, menace, or frighten another person.
• Deliberate destruction of or damage to the Company ’s or any individual’s property.
• Except as where permitted by law, possessing a weapon while on Company property or while on Company business.

CONFIDENTIAL

13 Transdev Employee Handbook – Revised September 2025
Enforcement:

The Company will promptly and thoroughly investigate all reports of threats of (or actual) violence and all suspicious individuals or activities. The identity of the individual making a report will be protected as much as is practical.

Threats, threatening conduct, or any other acts of aggression or violence in the workplace will not be tolerated. Any employee determined to have committed such acts will be subject to disciplinary action, up to and including termination. Non-employees engaged in violent acts on Company premises will be reported to the proper authorities and fully prosecuted.

In certain circumstances, the Company may seek a workplace violence restraining order on behalf of one or more employees in furtherance of its commitment to providing a workplace that is free from acts of violence or threats of violence.

If you feel that you are a subject of violence in the workplace, immediately contact your supervisor or your Regional or Corporate Human Resources Department or report the incident to the Transdev U.S. Hotline at 1-866-850-3033.

There will be no retaliation against any employee who brings a complaint in good faith under the Workplace Violence Policy or who honestly assists in investigating such a complaint, even if the investigation produces insufficient evidence that there has been a violation, or if the charges cannot be proven.

Anti-Harassment Policy
The Company respects the rights and opportunities of all people to seek, obtain , and hold employment without being subjected to or confronted with unlawful harassment or discrimination of any kind in the workplace. Unlawful harassment or inappropriate conduct is verbal or physical conduct that denigrates or shows hostility or aversion toward an individual because of that person’s (or that person’s relatives, friends or associates) race, religion, gender, national origin, ancestry, veteran status, marital status, age, disability, sexual orientation and/or any other legally protected status as described under federal, state or local law.

Unlawful harassment or other inappropriate conduct that has the purpose or effect of creating an intimidating, hostile , or offensive work environment and/or has the purpose or effect of unreasonably interfering with the individual ’s work performance, and/or otherwise adversely affects the individual ’s employment opportunities also constitutes unlawful harassment or discrimination.

Unlawful harassment of an employee by any Company employee or person working with or associated with the Company (i.e., vendor, customer, passenger, supplier, contractor, etc.) will not be tolerated.

CONFIDENTIAL

14 Transdev Employee Handbook – Revised September 2025
Prohibited unlawful harassment may include, but is not necessarily limited to, the following behavior pertaining to any protected status:
• Verbal conduct such as unwanted sexual advances including flirting, sexually suggestive innuendos, conversations regarding sexual activities, and sexual invitations or comments, racial slurs or epithets, sexist or misogynistic comments, ethnic insults or jokes, religious asp ersions or mockery, disability insults or ridicule, homophobic epithets or slurs, transphobic comments or derision, derogatory comments regarding gender, gender identity or gender expression, disparaging remarks regarding military or vet eran status, threats of deportation against applicants and employees and family members of applicants and employees, derogatory comments about immigration status or mockery of an accent of language or its speakers, negative remarks regarding marital status, pejorative or incendiary ethnophaulic comments, or any other belittling, negative or derogatory comments regarding any protected characteristic (“hostile work environment” harassment). • Disrespectful or unprofessional conduct based on any protected status (“hostile work environment” harassment).
• Comments or conduct that consistently targets one gender, even if the content is not sexual (“hostile work environment” harassment). • Visual conduct such as derogatory and/or sexually oriented posters, photography, cartoons, objects, drawings, gestures, text messages, social media, instant messages, e -mails, letters, pictures, or gifts (“hostile work environment” harassment).
• Physical conduct such as assault, unwanted touching, blocking normal movement, or interfering with work because of any protected basis (“hostile work environment” harassment).
• Threats and demands to submit to sexual requests as a condition of continued employment or to avoid some other loss and offers of employment benefits in return for sexual favors (“ quid pro quo ” harassment).
• Sexually harassing conduct does need not to be motivated by sexual desire and may include situations that began as reciprocal relationships but later ceased to be reciprocal.

CONFIDENTIAL

15 Transdev Employee Handbook – Revised September 2025
Retaliation:

Any retaliatory adverse action because of protected activity may be unlawful and will not be tolerated. If an employee believes they have been subjected to, witnessed, or has knowledge about retaliation, the employee should follow the complaint procedure outlined below.

Retaliation: As used in this policy, “retaliation” means taking any adverse employment action against an employee because they engaged in protected activity pursuant to this policy.

Protected activity may include, but is not necessarily limited to, the following: opposing a practice or conduct the employee reasonably believes to be unlawful; reporting or assisting in reporting suspected violations of this policy; cooperating or participating in investigations or proceedings arising out of a violation of this policy; or engaging in any other activity protected by applicable law.

Adverse Employment Action : As used in this policy, “adverse employment action” means conduct or an action that materially affects the terms and conditions of the employee’s employment status or is reasonably likely to deter the employee from engaging in further protected activity. Adverse employment actions may include, but are not limited to, the following: demotion; suspension; reduction in pay; denial of a merit salary increase; failure to hire or consider for hire; refusing to promote or consider for promotion because of reporting a violation of this policy; harassing another employee for filing a complaint; denying employment opportunities because of making a complaint or for cooperating in an investigation; changing an employee’s work assignments for identifying harassment or other forms of discrimination in the workplace; treating an employee differently such as denying an accommodation; not talking to an employee (the “cold shoulder”) when otherwise required by job duties; or otherwise excluding the employee from job -related activities because of engagement in activities protected under this policy.

Reporting and Complaint Procedure:

1. Any employee who believes they have been subjected to discrimination, unlawful harassment, and/or retaliation is strongly encouraged to promptly report the alleged behavior to any supervisor or manager, the Human Resources Department, the Legal Department or to the Ethics & Compliance Hotline (1-866-850-3033). All employees (particularly supervisors ) who believe they have witnessed or have knowledge of discrimination, unlawful harassment, and/or retaliation are required to immediately report the alleged violation(s) in accordance with the procedures set forth in this policy.

Supervisors must report all conduct of which they are made aware, which violates, or may violate, policies regarding discrimination, unlawful harassment, or retaliation. Supervisors who fail to report alleged violations may be subject to disciplinary action, up to and including termination.

2. If the alleged behavior or incident involves a supervisor or manager, the complaint should be directed to another management employee, any representative of Human Resources, the Legal Department or the Ethics & Compliance Hotline.

CONFIDENTIAL

16 Transdev Employee Handbook – Revised September 2025
a. The investigation will begin as soon as possible following notification of a complaint.
b. Investigation of a complaint will normally include conferring with the parties involved and any named apparent witnesses. An attempt should be made to get written statements from all individuals who are interviewed or involved, particularly the primary parties involved. A thorough investigation must still be completed even if the person making the allegation refuses to complete the “Incident Investigation” form or any other written statement. c. If the preliminary investigation suggests that the allegation may have merit, a prompt, thorough and effective investigation will be conducted, and the alleged harasser will be notified of the complaint.
- The alleged harasser will be interviewed and provided opportunity to refute the allegation(s).
- If the rebuttal is not successful, prompt action, including disciplinary action(s) will be taken to stop the unlawful harassment or inappropriate conduct and prevent recurrence.

3. All complaints will be handled in a timely and confidential manner. All complaints will be handled as confidentially as possible, and information will be disclosed only as it is necessary to complete the investigation and resolve the matter. The Company may investigate conduct in the absence of a formal complaint if the Company has reason to believe that an individual has engaged in conduct that violates Company policies or applicable law. Further, the Company may continue its investigation even if the o riginal complainant withdraws his or her complaint during the investigation. a. Information concerning a complaint will not be released by the Company to third parties, or to anyone in the Company not involved with the investigation unless required by law.
b. All individuals involved will be advised against discussing the investigation.

4. All employees shall be protected from retaliation, coercion, intimidation, interference or discrimination because they filed a complaint or assisted in an investigation.

5. All employees are required to fully cooperate with the Company’s investigation, which includes, but is not limited to, providing all pertinent information in a truthful manner, submitting pertinent documents in their possession, not interfering with the investigation in any manner, and maintaining an appropriate level of discretion regarding the investigation. Failure to do so may result in disciplinary action, up to and including termination.

CONFIDENTIAL

17 Transdev Employee Handbook – Revised September 2025
For more information regarding, please contact your supervisor or your Regional or Corporate Human Resources Department.

Zero Tolerance/Drug and Alcohol Policy
This section summarizes the Company ’s DOT/FTA-compliant drug and alcohol policy. Our policy is a zero -tolerance policy applicable to all Company employees who hold a safety -sensitive position (defined below), and to all applicants or employees who may apply for or who may transfer to a safety -sensitive position and to contractors who perform safety -sensitive job functions.

Zero tolerance means that if you test positive to a drug or alcohol test, refuse to test for any reason or adulterate your specimen for pre -employment, random, reasonable suspicion, periodic, or post- accident testing, you will be terminated. Safety sensitive function means any of the following duties, when performed by employees of the Company or its contractors or sub-contractors:

1. Operating a revenue service vehicle, including when not in service.

2. Operating a non-revenue service vehicle, when required to be operated by a CDL holder.

3. Controlling dispatch or movement of a revenue service vehicle.

4. Maintaining (including repairs, overhaul and rebuilding) a revenue service vehicle or equipment used in revenue service.

5. Carrying firearms for security purposes.

If you use illegal drugs or abuse other controlled substances or alcohol, it is your responsibility to notify management or Human Resources prior to being asked to test. Employees are encouraged to seek voluntary assistance in dealing with any drug and/or alcohol problems. A voluntary leave of absence may be available for purposes of rehabilitation, provided the employee requests such rehabilitation leave before the Company finds him/her to have committed a drug or alcohol- related offense. Employees notifyi ng management prior to being selected for testing will be offered unpaid leave to complete a Substance Abuse Program (SAP). Referrals can be obtained through the Company sponsored Employee Assistance Program (EAP) program.

Please refer to your facility-level Drug and Alcohol Policy and Practice for specific information on testing types and procedures.

In order to protect the safety, health, productivity , and general welfare of the Company, its employees and the public, the following actions are considered by the Company to be unacceptable conduct. A violation of any of these rules, refusal to test and failure to test within specified time parameters will be considered a major offense, which will result in termination of employment or lessee agreements.

Bringing onto Company premises, property or job site, having possession of, having present in the body system, being under the influence of, using, consuming, distributing or attempting to

CONFIDENTIAL

18 Transdev Employee Handbook – Revised September 2025
distribute, manufacturing or dispensing any form of narcotic, depressant, stimulant, hallucinogen, or any kind of perception -altering drug or controlled substance (except for prescribed drugs under the direction of a physician, to the extent they do not impair job performance or threaten the safety, health, security, or property) at any time:
• The adulteration of any specimen.
• Non-compliance with the Drug/Alcohol program.
• Refusal to test for any reason. The Company may also require testing in the following circumstances:
- As part of a physical examination which the Company may require employees/lessees to undergo on a regular or random basis. - Due to the safety or health risk or sensitive duties as determined by the Company, at any time.
- Following a safety infraction or work -related accident that does or might cause bodily injury or damage to property.
- Reasonable suspicion, as determined by a supervisor, manager or co-worker. All anonymous information is to be followed up with a drug/alcohol test.

You must tell your supervisor or safety manager before the start of your next work shift whenever you are taking any kind of prescription medication or over the counter medications. Driving while using a medication that may affect your ability to work safely is considered a form of substance abuse. If you are taking prescription medication, you must have your doctor or pharmacist complete a Prescription Medication Notification form which needs to be submitted to your safety manager.

The possession or use of alcohol and/or illegal drugs on Company premises by any employee (safety-sensitive or not) is strictly prohibited.

For more information and guidance, please reference the Transdev Zero Tolerance Drug and Alcohol Policy, or contact your Safety Director or Regional Human Resources Director.

Smoke-Free Workplace
To protect and enhance our indoor air quality and to contribute to the health and well -being of all employees, the Company is committed to be smoke free in all facilities. Additionally, the use of all tobacco products, including chewing tobacco and smokeless tobacco products is banned from the workplace. Smoking is prohibited in all enclosed areas within the Company’s worksites, without exception. This includes common work areas, conference and meeting rooms, private offices, hallways, the lunchrooms, stairs, restrooms, Company vehicles, and all other enclosed facilities.

CONFIDENTIAL

19 Transdev Employee Handbook – Revised September 2025
Employees may smoke in designated smoking areas which may be located outdoors. While the Company tries to have these areas available to smokers, it in no way has any legal responsibility to do so. Employees who choose to use these smoking areas do so at their own risk. No additional breaks are allowed to any employee who smokes. Finally, smokers and users of tobacco products must dispose of the remains in the proper containers to keep a neat and clean environment for all employees, visiting partners and customers. Failure to comply with this policy will result in disciplinary action up to and including termination from employment.

CONFIDENTIAL

20 Transdev Employee Handbook – Revised September 2025
Ethics and Compliance
Transdev U.S. Code of Business Conduct
The Code of Business Conduct addresses:

1. The Ethical Decision-Making Process

2. Reporting a Suspected Violation

3. No Retaliation

4. Safety First

5. Honoring Our Commitments

6. Fair Competition

7. Our Financial Integrity

8. Conflicts of Interest

9. Maintaining Confidentiality

10. Compliance with Employment Laws

11. Employee Health and Safety

12. Drug and Alcohol-Free Workplace

13. Company Property

14. Others with Whom We Do Business

15. Unlawful Payments

16. Insider Information

17. Open Door Policy

18. Non-solicitation/ Distribution Policy

You may always obtain a complete copy of the Code of Business Conduct on request or view it on the Transdev U.S. website (the information contained in this Handbook is not the complete version of each topic covered in the Code of Business Conduct Policy). You are responsible for becoming familiar with its contents and complying with its requirements. Any violation of the Code of Business Conduct can result in discipline up to and including termination from employment.

The Code of Business Conduct is a statement of certain fundamental principles and policies that govern employees of Transdev and its subsidiaries, as well as the conduct of third parties with whom we do business with. It is not intended to create and does not create any rights in any employee, customer, vendor, subcontractor, competitor, shareholder or any other person or entity. The Company reserves the right to amend, alter, or terminate this Code of Business Conduct at any time.

The Ethical Decision-Making Process
Ethics is a key decision-making process. More than a simple statement of values or adherence to a set of rules, ethics is a way of thinking and acting that promotes and protects the values we hold highest. While this Code of Business Conduct is both a statement of Company values and

CONFIDENTIAL

21 Transdev Employee Handbook – Revised September 2025
rules that must be adhered to as a condition of employment, it is not intended to stand alone in guiding the individual. It cannot answer every possible question an employee may confront. Good ethical decision -making is a process – combining adherence to rules, utilizing one ’s own instinctive sense of right and wrong, and often asking the following questions:
• Is the decision consistent with Company policies, this Code of Business Conduct, and the Law?
• What does my own personal sense of right and wrong tell me? • Would my decision be one that I could comfortably share (if permitted) with my family, my friends, and others who I respect the most?
• How would the decision look if it were made public?
• If the answer is not already clear, who among my supervisors and/or co -workers could I consult with who might know the answer or whose judgment might best help me in the decision-making process?
When still uncertain, employees are encouraged to discuss and even debate ethical issues among fellow employees. Inviting alternative views and having dialogue with others is a learning activity that can increase knowledge and awareness of the risks involved in the decisions we make. Asking questions and speaking up on important ethics and compliance issues are essential duties we have to ourselves, each other, and our Company, helping to strengthen an ethical culture.

Where questions may be too sensitive for open discussion, employees are encouraged to speak with a supervisor, manager, Human Resources r epresentative, or anyone within the executive group of the Company. If an employee prefers, they may contact Transdev ’s General Counsel, who serves as the Company’s Chief Ethics & Compliance Officer, who will treat your question in confidence, if requested, and will try to help resolve it.

Reporting a Suspected Violation
If you know or in good faith suspect that a material violation of the law or this Code has occurred or is at risk for occurring, you are encouraged to immediately report the suspected violation to the Company. You can do this in a variety of ways: by contacting your supervisor or other member of management, or, if you are uncomfortable doing so, you may contact the Legal Department or Human Resources Department directly. Our General Counsel is our Chief Ethics & Compliance Officer. Any suspected financial irregularities should be reported to the Company ’s Chief Financial Officer or General Counsel. Above the CFO and General Counsel is our Chief Executive Officer, who you also may contact.

You may also report a suspected violation to the Company through the Transdev U.S. Ethics & Compliance Hotline at 1 -866-850-3033. This information also is available online on our website at www.TransdevNA.com. This Ethics & Compliance Hotline is available 24/7 and is operated by a third-party company – Global Compliance – that specializes in receiving such reports. By using the Ethics & Compliance Hotline, you may choose to remain anonymous. For a matter to be fully and fairly resolved, however, you may be asked to disclose your identity, provided more details, or cooperate in an investigation, although disclosure of your identi ty is not required. In all

CONFIDENTIAL

22 Transdev Employee Handbook – Revised September 2025
instances, reported matters will be treated confidentially to the extent possible in conducting and concluding a proper investigation. Regardless of the outcome of any investigation, you can be assured that no retaliation against you from any sources will be tolerated where you have reported a violation or suspected violation in good faith.

No Retaliation
An essential part of an effective ethical compliance program includes providing employees the means to report in good faith known or suspected violations of this Code of Business Conduct, the law, or Company policies and procedures without fear of retaliation from any sources. The Company will not tolerate any action taken in whole or in part in retaliation against anyone who has raised a question or concern in good faith about a violation of this Code of Business Conduct, the law, or any Company policy or procedure. At the same time, the integrity of the reporting system and the respect we have for one another means that those who act in bad faith and knowingly make a false report will be subject to discipline up to and including termination from employment. To the extent possible, we will maintain the confidentiality of anyone who reports a suspected violation or participates in the investigation of it.

Safety First
The health and safety of our employees, passengers and the communities we serve is our highest priority and is an integral part of our Safety First culture. Compliance with laws and rules intended to protect life and property is essential, but equally important is our ethical and moral obligation to conduct our business in a manner that protects the well -being of ourselves, our fellow employees, our passengers and all who live and work within the communities we serve.

In the business of people moving people , we constantly face risks to life and property.

Maintaining a strong safety culture, therefore, is a responsibility shared by all of us. Every decision we make, individually and collectively, must consider the safety of others and ourselves.

Every manager has the duty to assess, train, encourage the reporting of safety violations and risks, and discipline and reward the employees they manage with a commitment to safety.

Likewise, every employee has a duty to assess, b e trained, comply with safety rules, report observed violations and risks, and keep safety foremost in their mind. We are committed to doing all we can to keep a constant focus on the safety of our employees and passengers, pedestrians, other motorists, and the community at large.

We cannot manage what we do not measure. We cannot be vigilant in safety without identifying where our greatest risks lie. Therefore, we accurately monitor and measure our performance in areas of risk reduction and safety improvements and will use the information we gather to our best advantage in designing and improving our safety practices. Where we can identify risks that are within the control of others, we undertake to educate and persuade others to mitigate or eliminate those risks.

CONFIDENTIAL

23 Transdev Employee Handbook – Revised September 2025
Honoring Our Commitments
Promoting and protecting our reputation and meeting the needs of our clients and the communities we serve requires that we honor our contractual and legal obligations to our customers, vendors, subcontractors and all those with whom we contract or do business.

Accordingly, before entering any contractual relationship, we will undertake a thorough and competent review and have a good understanding of the terms and provisions of the contracts and the commitments we make.

We do not make any commitment that we are not capable or willing to fully honor, or willfully fail to perform any contract without legal justification.

We will honor these same commitments to our vendors and subcontractors, whose products and services we rely upon for our success.

Fair Competition
The well -being of democratic institutions and the free enterprise system depends upon adherence to the concept of fair competition. Faithful adherence to the principles of honesty and integrity in our dealings with all stakeholders within the communities we serve is paramount.

Consistent with these principles, we will strictly comply with all antitrust and unfair competition laws and will never enter into any kind of agreement or understanding with a competitor, express or implied, written or unwritten, involving:
• Prices, costs, profits, terms and conditions of our services. • Territories and market share.
• Limitations on services.
• Customer or supplier allocation or selection.
• Any action that affects, limits, or restricts competition.

Exceptions are allowed for reasonable restrictive covenants that are part of a bona fide acquisition, sale, or joint venture relationship but only upon approval of the Legal Department and the CEO of the Company.

Appearances are important; for this reason, we advise that all contacts with competitors, including with former business associates who are working with competitors, be limited. Private meetings with a competitor should not be held without first advising senior management and contacting the Legal Department. In addition, the Company does not participate in any trade associations, national or local, without first securing formal approval from senior management and the Legal Department.

CONFIDENTIAL

24 Transdev Employee Handbook – Revised September 2025
We need to know our competitors and marketplace, but we will not receive or use the confidential or proprietary information of a competitor or vendor unless we know the competitor or vendor intends for us to receive or use it.

Fair competition means that we will not disparage our competitors. While statements about our competitors based upon published or known facts and made for the purpose of fairly distinguishing our Company from our competitors are sometimes appropriate, any such statements should first be discussed with, and approved by, senior management.

Our Financial Integrity
We will always be honest in our records and reports of financial information. All financial books, records, reports and accounts will conform to accepted accounting principles and will fully and accurately state what they purport to show. We will not record entries that knowingly conceal or disguise the true nature of a transaction. Every employee will properly record, and report all required material information with respect to his or her employment and areas of responsibility.

Any submission to a third party of a proposal, offer, or other document that is false, incomplete, or misleading is prohibited, because it is wrong and because it can result in civil and/or criminal liability for our Company, the involved employee, and the supervisors who permitted such practices.

Transdev has issued a Financial Integrity statement within its Code of Business Conduct. While applicable to all senior management, some of the Code is also relevant to every employee who , in any way, is involved in recordkeeping and reporting internally. Consequently, every employee is required to:
• Always act with integrity, avoiding any conflicts of interest, real or apparent, in their professional and personal relationships ; where such conflicts cannot be avoided, reporting them to their immediate supervisor is imperative. • Provide information on the Company business, which is comprehensive, true, exact, objective, understandable and communicated within the required deadlines.
• Act in good faith and in a responsible manner, with competence and diligence such as to present a true and fair view of the major facts and events concerning the Company.
• Protect the confidentiality of information concerning the Company in the absence of specific authorizations and/or obligations and without using information held by the Company for personal interests.
• Preserve their independent judgment and act in an objective and impartial manner.
• Share their knowledge and know- how within the Company, in accordance with applicable legal provisions.
• Encourage ethical behavior among employees under their supervision.

CONFIDENTIAL

25 Transdev Employee Handbook – Revised September 2025
• Make sure that the Company responsibly uses and maintains control over all assets and resources with which it is entrusted.

As a Company, we will not tolerate the failure to honor these commitments in ourselves or in others. Any suspected or known violation will be immediately reported to supervisory personnel and/or the Finance or Legal Department, or other reporting means available.

Conflicts of Interest
Honesty and integrity are the highest principles we can adhere to in our business. Our success is dependent upon the public’s continued trust and confidence in us as well as the examples we set for each other. Any potential or actual conflict of interest must be avoided whenever possible, including, without limitation:
• Prices, costs, profits, terms and conditions of our services. • Accepting or giving any gift or gratuity that might impair or give the appearance of impairing an employee ’s independent judgment in the performance of his or her job responsibilities, or that violates Company policies and procedures; if in doubt, consulting with Senior Management or the Legal Department is advisable. • Having a position with or investment (greater than 1% in a publicly -traded company) in a competing business.
• Having any outside activity or relationship that competes with the Company, utilizes or diverts Company resources, impairs an employee ’s independent judgment, or hinders giving full time and attention to his or her job. • Having a personal relationship with another employee that interferes with the objective performance of either employee in his or her job. This includes, without limitation, prohibitions on romantic relationships between employees in direct reporting relationship with each other.

The concept of “corporate opportunity” means that no employee may appropriate or divert to any other person or entity a business or financial opportunity that the employee learns of or develops in the course of employment and knows or should know the Company might want to pursue.

No employee (or member of his or her family) may directly or indirectly have any business relationship with the Company or any of its subsidiaries or affiliates, without the prior written approval of the Company CEO and Legal Department.

It is not possible to enumerate all situations that constitute a conflict of interest; the facts of each case will determine whether there is an actual or potential conflict. A potential conflict of interest arises in any situation in which an employee has a personal interest that influences or appears to influence the employee ’s judgment or action in conducting the Company ’s business. This may put an employee ’s objectivity in doubt when working with suppliers, competitors, government officials, or customers, or in performing his or her own duties. Any situation that creates the appearance of a conflict, even when an actual conflict does not exist, can have adverse

CONFIDENTIAL

26 Transdev Employee Handbook – Revised September 2025
consequences for the Company and individual employee, and should be carefully considered and avoided when possible. Employees should consult with Human Resources or the Legal Department to clarify any uncertainty over a potential conflict of interest, and any known or suspected conflict of interest should be reported immediately to a supervisor, Human Resources or the Legal Department.

Maintaining Confidentiality
Maintaining the confidentiality of the information and exchanges of the Company and its business partners is one of the g uiding principles of Transdev. We will be careful to protect the Company’s internal communications, confidential proprietary and trade secret information from unauthorized disclosure, including, without limitation:
• Operating results, pricing, costs, other financial data. • Strategic business plans and marketing strategies.
• Client lists.
• Personnel and medical records and information.
• Company-developed software.
• Information regarding acquisitions and divestitures.
• Processes and methods.
• Internal communications, including email and other electronic messages, records and information.

In the same manner, to the extent permitted by law, we will maintain the confidentiality of information belonging to any employee, client, vendor, competitor or other third party received by us with the express or implied understanding of confidentiality, or that became known to us by reason of prior employment with another Company. At some of the Company ’s operations, we may have to deal with medical patient information. We will not use or disclose confidential patient information that would violate the pa tient’s privacy under applicable laws and regulations.

We will immediately report any suspected crossing of these lines to supervisory personnel, Human Resources or the Legal Department.

Compliance with Employment Laws
The people with whom we work every day are the most important part of our business. Transdev U.S. recognizes the responsibility that we, as individuals and as a Company, have toward the well-being of our fellow employees. We will maintain a workplace environment that respects the dignity of every employee and that is free of unlawful discrimination and harassment.

We will not engage in, or allow a workplace atmosphere tolerant of:

CONFIDENTIAL

27 Transdev Employee Handbook – Revised September 2025
• Unlawful discrimination or harassment based upon race , color, sex, religion, age, national origin , marital, parental or family status , sexual orientation , veteran status, pregnancy, disability or any other legally protected status. • A pattern of deliberate or intentional verbal or physical conduct that a reasonable person would find threatening, intimidating, humiliating or the gratuitous sabotage or undermining of a person ’s work performance under applicable law and standards of behavior in the workplace.
• Sexual advances or inappropriate behavior (including jokes, comments or other offensive behavior), which could be labeled sexual harassment or creating a hostile workplace environment.

We will educate ourselves, train each other, and honor both the letter and spirit of all laws and Company policies pertaining to employee rights and obligations, and freedom from discrimination and harassment in the workplace.

We will immediately report any suspected crossing of these lines to supervisory personnel, the Human Resources Department or the Legal Department.

Employee Health and Safety
Consistent with our commitment to safety and to the health and well -being of our fellow employees, we will:
• Strive to provide all employees with working conditions that protect their health and safety, both physical and emotional.
• Educate ourselves and train others on Company health and safety procedures and will strictly comply with them.
• Identify and implement the best health and safety practices and procedures. • Never operate vehicles or equipment we know pose a health or safety risk for ourselves or other employees.
• Not engage in or tolerate violence or threats of violence in the workplace at any time.
• Hire only subcontractors and use only vendors who share our commitment to health and safety in the workplace.
• Immediately report any suspected threat to the health and wellbeing of any one or more employees.

Illegal drugs, inappropriate use of legal drugs, and alcohol, have no place in the workplace. We will not tolerate their use, consistent with the Company’s drug and alcohol-free workplace rules.

Drug and Alcohol-Free Workplace
The importance of maintaining a Drug and Alcohol- Free Workplace for the health and safety of our employees, customers, passengers and the citizens of the communities we serve supports the special attention we state here in our Code of Business Conduct.

CONFIDENTIAL

28 Transdev Employee Handbook – Revised September 2025
Company policies and procedures, and, where applicable, federal and state laws, prescribing a drug and alcohol-free workplace, must be fully respected and obeyed. We will not tolerate the use of alcohol or illegal drugs in the workplace. Likewise, we will not tolerate the inappropriate use of legal drugs in the workplace.

We will immediately report to supervisory personnel any suspected violations of the law or Company policies or procedures.

Company Property
Company property includes all tangible items and intangible items such as electronic systems in the workplace, including but not limited to vehicles, equipment, facilities, computers, computer software, copy machines, faxes, email content, electronic data files, telephones, cell phones, wireless devices, stationery, supplies, postage, etc. It also includes the “good will” and good nature of the Company, and the fruits of the labor and investment made on behalf of the Company.

We will take all appropriate measures to preserve and protect Company property from misappropriation and waste. Company property may only be used for legitimate Company purposes. We will not use Company property for personal benefit, except in limited circumstances that are approved and documented in advance by a responsible supervisor. Use of Company telephones and email for non- Company purposes will be kept to a minimum consistent with Company policies.

Because it is Company property, we have no expectation of privacy in its use, including the use of email, telephones and electronic communications and media. The Company reserves the right to inspect Company property whenever and wherever it is used or located.

Others with Whom We Do Business
Adherence to the guiding principles of honesty and integrity also applies to our relationships with our business partners, customers, vendors and subcontractors. We must always be honest and fair in our dealings with others with whom we do business, honoring our contractual obligations to them and respecting the contributions they make to our success and their right to make a fair profit. This obligation includes treating them professionally, respectfully and courteously. All information provided to us by a vendor or subcontractor must be considered confidential in respect to their competitors unless otherwise stipulated and protected to the same extent as we would protect our equivalent information.

Care should be taken in selecting the individuals and businesses with whom we do business. We will select vendors and subcontractors who provide the best value to the Company, but their reputations for honesty and integrity reflect upon us. We will not do business with customers, vendors or subcontractors who do not strictly comply with the law or whose business conduct does not conform to the standards of ethical conduct we expect of ourselves. We will not

CONFIDENTIAL

29 Transdev Employee Handbook – Revised September 2025
knowingly allow anyone working with us or for us to violate any laws or standards of ethical conduct.

Third parties with whom we do business must adhere to universally recognized fair business and labor practices, comply with health and safety workplace standards for their employees, and strictly comply with environmental laws and regulations. In terms of sustainable development, it is important that our business partners contribute to our initiatives, by reducing energy consumption, water, air and soil pollution, and waste of resources as they conduct their work activities.

We do not accept personal benefits of any kind from a vendor or subcontractor or allow anyone else to do so, on our behalf. We may offer to or receive entertainment from a customer, vendor or subcontractor provided it is done for the purpose of developing or reinforcing a business relationship, but only with a reasonable rate of frequency and within modest boundaries. We do not give or receive extravagant invitations unless they are part of a promotional event open to others and then only after consultation with senior management or the Legal Department.

All permitted purchases of goods and services by the Company from a former employee must be performed under conditions equivalent to those of the market. Approval from a supervisor must be obtained for any transaction planned with an employee about to leave the Company or who has left the company within the past five years, or with a Company in which the employee in question has direct or indirect interests.

Unlawful Payments
We will not participate in offering, giving, receiving, or arranging for a bribe, kickback or promise of any future benefit, nor use procedures that might conceal or cover up bribery, kickbacks, or any other illegal or improper payments, regardless of the state or country we are operating in.

The U.S. Foreign Corrupt Practices Act and the OECD Convention on Combating Bribery or Foreign Public Officials in International Business Transactions prohibit companies from such unethical practices wherever they are conducted. We will not use third parties to facilitate such payments nor allow third parties to act unethically on our behalf.

All payments made by the Company to any third party must be in exchange for fair value in goods or services and for a real and legitimate business purpose. Honesty, integrity and fairness must govern all business dealings.

All transactions must be documented fully in accordance with Company-established bookkeeping practices and established accounting practices. No transactions on behalf of the Company will be permitted that are not properly recorded and disclosed.

Insider Information
Use of material, non -public ( “insider”) information about the Company, Caisse des Depots et Consignations, Rethmann Group, Transdev Group, or any of their subsidiaries or affiliates (or

CONFIDENTIAL