Cities Index.
Agenda packet

Palo Alto City Council
December 9, 2024

Document
Agenda packet
Meeting
December 9, 2024
Body
Palo Alto City Council
Pages
999
Original file
57.7 MB
Text extracted from the city's file for reading and search. Open the original on cityofpaloalto.primegov.com. That file is the official record.

CITY COUNCIL
Regular Meeting
Monday, December 09, 2024
Council Chambers & Hybrid
5:30 PM
Palo Alto City Council meetings will be held as “hybrid” meetings with the option to attend by teleconference or in person. Information on how the public may observe and participate in the meeting is located at the end of the agenda. The meeting will be broadcast on Cable TV Channel 26, live on YouTube https://www.youtube.com/c/cityofpaloalto, and streamed to Midpen Media Center https://midpenmedia.org
.

VIRTUAL PARTICIPATION CLICK HERE TO JOIN   (https://cityofpaloalto.zoom.us/j/362027238) Meeting ID: 362 027 238    Phone:1(669)900‐6833
PUBLIC COMMENTS
General Public Comment for items not on the agenda will be accepted in person for up to three minutes or an amount of time determined by the Chair. General public comment will be heard for 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

Public comments for agendized items will be accepted both in person and via Zoom for up to three minutes or an amount of time determined by the Chair. Requests to speak will be taken until 5 minutes after the staff’s presentation or as determined by the Chair. Written public comments can be submitted in advance to  [email protected] and will be provided
to the Council and available for inspection on the City’s website. Please clearly indicate which agenda item you are referencing in your subject line.

PowerPoints, videos, or other media to be presented during public comment are accepted only by email to [email protected] at least 24 hours prior to the meeting. Once received, the  Clerk will have them shared at public comment for the specified item. To uphold strong cybersecurity management practices, USB’s or other physical electronic storage devices are not accepted.

Signs and symbolic materials less than 2 feet by 3 feet are permitted provided that: (1) sticks, posts, poles or similar/other type of handle objects are strictly prohibited; (2) the items do not create a facility, fire, or safety hazard; and (3) persons with such items remain seated when displaying them and must not raise the items above shoulder level, obstruct the view or passage of other attendees, or otherwise disturb the business of the meeting.

TIME ESTIMATES
Listed times are estimates only and are subject to change at any time, including while the meeting is in progress.  The Council reserves the right to use more or less time on any item, to change the order of items and/or to continue items to another meeting. Particular items may be heard before or after the time estimated on the agenda. This may occur in order to best manage the time at a meeting or to adapt to the participation of the public.

CALL TO ORDER
SPECIAL ORDERS OF THE DAY (5:30 ‐ 5:50 PM)

1. Appreciation for Joe Simitian for his Many Years Serving Palo Alto and the Region

2. Proclamation Expressing Appreciation for Roy Clay, Sr.

AGENDA CHANGES, ADDITIONS AND DELETIONS
PUBLIC COMMENT (5:50 ‐ 6:20 PM)
Members of the public may speak in‐person ONLY to any item NOT on the agenda. 1‐3 minutes depending on # of speakers.Public Comment is limited to 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

COUNCIL MEMBER QUESTIONS, COMMENTS, ANNOUNCEMENTS (6:20 ‐ 6:25 PM) Members of the public may not speak to the item(s).

STUDY SESSION (6:25 ‐ 7:25 PM)

3. Presentation of the 2024 Annual Community Survey Results CONSENT CALENDAR (7:25 ‐ 7:30 PM)
Items will be voted in one motion unless removed from the calendar by three Council Members.

4. Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12). Late Packet Report Added

5. Review and Approve the Williamson Act Contract Renewals Within Palo Alto City Limits (2024).

6. Approval of Performing Arts Services Agreements for Public‐Private Partnerships Between the City of Palo Alto and TheatreWorks, Palo Alto Players, and West Bay Opera for the use of the Lucie Stern Community Theater until June 30, 2027. CEQA Status ‐ Not a Project.

7. Approval of Construction Contract No. C24192547 with O’Grady Paving, Inc. in the Amount of $2,488,857 and Authorization for the City Manager or Their Designee to Negotiate and Execute Change Orders for Related Additional but Unforeseen Work that May Develop During the Project Up to a Not‐to‐Exceed Amount of $248,885; and Amendment No. 3 to Contract No. C20176858 with Sandis Civil Engineers in the Amount Not‐to‐Exceed $59,975 for Construction Administration Services for the Churchill Avenue Enhanced Bikeway Project (PL‐14000); CEQA Status – exempt under CEQA Guidelines Section 15301(c)

8. Approval of Professional Services Contract Number C25192694 with A3‐Immersive in an Amount Not to Exceed $275,692 for Projection Mapping Production Services for the 2025 Code:ART Interactive Media Public Art Festival for a period of One Year; and Approval of a FY 2025 Budget Amendment in the Public Art Fund; CEQA Status: Exempt under section 15061(b)(3).

9. Approval of Contract Amendment Number 1 to Contract Number C21179976 with TruePoint Solutions, LLC in the Amount of $362,312 through December 31, 2026 to Provide Technical Support of Services Related to the Land Use Management Permitting System (Accela); This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $1,263,995. CEQA Status: Not a Project.

10. Approval of Contract Amendment Number 3 to Contract Number S19174467 with BuildingEye, Inc. in the Amount of $59,020 through December 31, 2025 to Provide Data Visualization for Building Permits, Planning Entitlements, and Code Enforcement Activities; This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $412,430. CEQA Status: Not a Project.

11. Approval of 1) Amendment No. 7 to Contract No. C16163034A with Cumming Management Group, Inc. in the amount of $827,418 for Additional Construction Management Services; 2) Increase of Construction Contingency for Contract No.

C21178123B with Swinerton Builders in the Amount Not‐to‐Exceed $3,000,000 for the New Public Safety Building Capital Improvement Program Project (PE‐ 15001); and 3) Budget Amendment in the Capital Improvement Fund; CEQA ‐ Environmental Impact Report for the New Public Safety Building (Resolution No. 9772)

12. Approval of a Cooperative Agreement between the City of Palo Alto, the Peninsula Corridor Joint Powers Board (Caltrain), and the Santa Clara Valley Transportation Authority (VTA) to Conduct the Preliminary Engineering and Environmental Documentation Phase of the Connecting Palo Alto Grade Separation Projects at Churchill Avenue, Meadow Drive, and Charleston Road Crossings and Allocating $20 million in Grant Funding to this Phase, and authorize the City Manager or their designee to Finalize and Execute the Agreement; CEQA status ‐ CEQA and NEPA review will be conducted as part of this agreement.

13. Improvement Projects Providing Enhancing the Churchill Avenue Railroad At‐Grade Crossing

14. Approval of Budget Amendments in the Child Care Trust Fund and General Fund in Support of Expenditures to Support Early Education Providers; CEQA status ‐ Not a Project.

15. ​F​IRST READING: Adoption of an Ordinance Approving a Plan for Park Improvements at the City’s Baylands for Santa Clara Valley Water District's Palo Alto Flood Basin Tide Gate Structure Phase 1: Seismic: Retrofit and Rehabilitation Project; Approval of Addendum to the Mitigated Negative Declaration for the Project Prepared by Santa Clara Valley Water District (SCH # 2020090237).

CITY MANAGER COMMENTS (7:30 ‐ 7:45 PM)
BREAK (15 MINUTES)
ACTION ITEMS (Item 16: 8:00 ‐ 9:30 PM, Item 17: 9:30 ‐ 9:45 PM) Include: Report of Committees/Commissions, Ordinances and Resolutions, Public Hearings, Report of Officials, Unfinished Business and Council Matters.

16. Receive an Update and Confirm the Preferred Concept Plan for the University Avenue Streetscape Improvements Project (PE‐21004) and Direct Staff to Return with a Contract Amendment for Future Phases; CEQA Status – Not a Project

17. Approval of Amendments to the Employment Agreements between the City of Palo Alto and Council Appointed Officers, specifically the City Manager, City Attorney, and City Clerk. CEQA Status ‐ Not a Project

ADJOURNMENT
INFORMATION REPORTS
Information reports are provided for informational purposes only to the Council and the public but are not listed for action during this meeting’s agenda.

18. Housing and Unhoused Services Gap Analysis Report Supplemental Report Added OTHER INFORMATION
Standing Committee Meetings this week
Policy & Services Committee December 10, 2024
Public Comment Letters
Schedule of Meetings
SUPPLEMENTAL REPORTS / AMENDED AGENDA ITEMS

4. LATE PACKET REPORT: Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12).

18. SUPPLEMENTAL REPORT: Housing and Unhoused Services Gap Analysis Report PUBLIC COMMENT INSTRUCTIONS
Members of the Public may provide public comments to teleconference meetings via email, teleconference, or by phone.

1.  Written public comments  may be submitted by email to [email protected].

2.  For in person public comments  please complete a speaker request card located on the table at the entrance to the Council Chambers and deliver it to the Clerk prior to discussion of the item.

3.  Spoken public comments for agendized items using a computer or smart phone  will be accepted through the teleconference meeting. To address the Council, click on the link below to access a Zoom‐based meeting. Please read the following instructions carefully.

You may download the Zoom client or connect to the meeting in‐ browser. If using your browser, make sure you are using a current, up‐to‐date browser: Chrome 30 , Firefox 27 , Microsoft Edge 12 , Safari 7 . Certain functionality may be disabled in older browsers including Internet Explorer. Or download the Zoom application onto your smart phone from the Apple App Store or Google Play Store and enter in the Meeting ID below.

You may be asked to enter an email address and name. We request that you identify yourself by name as this will be visible online and will be used to notify you that it is your turn to speak.

When you wish to speak on an Agenda Item, click on “raise hand.” The Clerk will activate and unmute speakers in turn. Speakers will be notified shortly before they are called to speak.

When called, please limit your remarks to the time limit allotted. A timer will be shown on the computer to help keep track of your comments.

4.  Spoken public comments for agendized items using a phone  use the telephone number listed below. When you wish to speak on an agenda item hit *9 on your phone so we know that you wish to speak. You will be asked to provide your first and last name before addressing the Council. You will be advised how long you have to speak. When called please limit your remarks to the agenda item and time limit allotted.

CLICK HERE TO JOIN    Meeting ID: 362‐027‐238   Phone: 1‐669‐900‐6833 Americans with Disability Act (ADA)
It is the policy of the City of Palo Alto to offer its public programs, services and meetings in a manner that is readily accessible to all. Persons with disabilities who require materials in an appropriate alternative format or who require auxiliary aids to access City meetings, programs, or services may contact the City’s ADA Coordinator at (650) 329‐2550 (voice) or by emailing  [email protected]. Requests for assistance or accommodations must be submitted at least 24 hours in advance of the meeting, program, or service.

California Government Code §84308
, commonly referred to as the "Levine Act," prohibits an elected official of a local government agency from participating in a proceeding involving a license, permit, or other entitlement for use if the official received a campaign contribution exceeding $250 from a party or participant, including their agents, to the proceeding within the last 12 months. A “license, permit, or other entitlement for use” includes most land use and planning approvals and the approval of contracts that are not subject to lowest responsible bid procedures. A “party” is a person who files an application for, or is the subject of, a proceeding involving a license, permit, or other entitlement for use. A “participant” is a person who actively supports or opposes a particular decision in a proceeding involving a license, permit, or other entitlement for use, and has a financial interest in the decision. The Levine Act incorporates the definition of “financial interest” in the Political Reform Act, which encompasses interests in business entities, real property, sources of income, sources of gifts, and personal finances that may be affected by the Council’s actions. If you qualify as a “party” or “participant” to a proceeding, and you have made a campaign contribution to a Council Member exceeding $250 made within the last 12 months, you must disclose the campaign contribution before making your comments.
1 December 09, 2024
Materials submitted after distribution of the agenda packet are available for public inspection at www.CityofPaloAlto.org/agendas.

CITY COUNCIL
Regular Meeting
Monday, December 09, 2024
Council Chambers & Hybrid
5:30 PM
Palo Alto City Council meetings will be held as “hybrid” meetings with the option to attend by teleconference or in person. Information on how the public may observe and participate in the meeting is located at the end of the agenda. The meeting will be broadcast on Cable TV Channel 26, live on YouTube https://www.youtube.com/c/cityofpaloalto, and streamed to Midpen Media Center https://midpenmedia.org
.

VIRTUAL PARTICIPATION CLICK HERE TO JOIN   (https://cityofpaloalto.zoom.us/j/362027238) Meeting ID: 362 027 238    Phone:1(669)900‐6833
PUBLIC COMMENTS
General Public Comment for items not on the agenda will be accepted in person for up to three minutes or an amount of time determined by the Chair. General public comment will be heard for 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

Public comments for agendized items will be accepted both in person and via Zoom for up to three minutes or an amount of time determined by the Chair. Requests to speak will be taken until 5 minutes after the staff’s presentation or as determined by the Chair. Written public comments can be submitted in advance to  [email protected] and will be provided
to the Council and available for inspection on the City’s website. Please clearly indicate which agenda item you are referencing in your subject line.

PowerPoints, videos, or other media to be presented during public comment are accepted only by email to [email protected] at least 24 hours prior to the meeting. Once received, the  Clerk will have them shared at public comment for the specified item. To uphold strong cybersecurity management practices, USB’s or other physical electronic storage devices are not accepted.

Signs and symbolic materials less than 2 feet by 3 feet are permitted provided that: (1) sticks, posts, poles or similar/other type of handle objects are strictly prohibited; (2) the items do not create a facility, fire, or safety hazard; and (3) persons with such items remain seated when displaying them and must not raise the items above shoulder level, obstruct the view or passage of other attendees, or otherwise disturb the business of the meeting.

TIME ESTIMATES
Listed times are estimates only and are subject to change at any time, including while the meeting is in progress.  The Council reserves the right to use more or less time on any item, to change the order of items and/or to continue items to another meeting. Particular items may be heard before or after the time estimated on the agenda. This may occur in order to best manage the time at a meeting or to adapt to the participation of the public.

CALL TO ORDER
SPECIAL ORDERS OF THE DAY (5:30 ‐ 5:50 PM)

1. Appreciation for Joe Simitian for his Many Years Serving Palo Alto and the Region

2. Proclamation Expressing Appreciation for Roy Clay, Sr.

AGENDA CHANGES, ADDITIONS AND DELETIONS
PUBLIC COMMENT (5:50 ‐ 6:20 PM)
Members of the public may speak in‐person ONLY to any item NOT on the agenda. 1‐3 minutes depending on # of speakers.Public Comment is limited to 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

COUNCIL MEMBER QUESTIONS, COMMENTS, ANNOUNCEMENTS (6:20 ‐ 6:25 PM) Members of the public may not speak to the item(s).

STUDY SESSION (6:25 ‐ 7:25 PM)

3. Presentation of the 2024 Annual Community Survey Results CONSENT CALENDAR (7:25 ‐ 7:30 PM)
Items will be voted in one motion unless removed from the calendar by three Council Members.

4. Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12). Late Packet Report Added

5. Review and Approve the Williamson Act Contract Renewals Within Palo Alto City Limits (2024).

6. Approval of Performing Arts Services Agreements for Public‐Private Partnerships Between the City of Palo Alto and TheatreWorks, Palo Alto Players, and West Bay Opera for the use of the Lucie Stern Community Theater until June 30, 2027. CEQA Status ‐ Not a Project.

7. Approval of Construction Contract No. C24192547 with O’Grady Paving, Inc. in the Amount of $2,488,857 and Authorization for the City Manager or Their Designee to Negotiate and Execute Change Orders for Related Additional but Unforeseen Work that May Develop During the Project Up to a Not‐to‐Exceed Amount of $248,885; and Amendment No. 3 to Contract No. C20176858 with Sandis Civil Engineers in the Amount Not‐to‐Exceed $59,975 for Construction Administration Services for the Churchill Avenue Enhanced Bikeway Project (PL‐14000); CEQA Status – exempt under CEQA Guidelines Section 15301(c)

8. Approval of Professional Services Contract Number C25192694 with A3‐Immersive in an Amount Not to Exceed $275,692 for Projection Mapping Production Services for the 2025 Code:ART Interactive Media Public Art Festival for a period of One Year; and Approval of a FY 2025 Budget Amendment in the Public Art Fund; CEQA Status: Exempt under section 15061(b)(3).

9. Approval of Contract Amendment Number 1 to Contract Number C21179976 with TruePoint Solutions, LLC in the Amount of $362,312 through December 31, 2026 to Provide Technical Support of Services Related to the Land Use Management Permitting System (Accela); This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $1,263,995. CEQA Status: Not a Project.

10. Approval of Contract Amendment Number 3 to Contract Number S19174467 with BuildingEye, Inc. in the Amount of $59,020 through December 31, 2025 to Provide Data Visualization for Building Permits, Planning Entitlements, and Code Enforcement Activities; This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $412,430. CEQA Status: Not a Project.

11. Approval of 1) Amendment No. 7 to Contract No. C16163034A with Cumming Management Group, Inc. in the amount of $827,418 for Additional Construction Management Services; 2) Increase of Construction Contingency for Contract No.

C21178123B with Swinerton Builders in the Amount Not‐to‐Exceed $3,000,000 for the New Public Safety Building Capital Improvement Program Project (PE‐ 15001); and 3) Budget Amendment in the Capital Improvement Fund; CEQA ‐ Environmental Impact Report for the New Public Safety Building (Resolution No. 9772)

12. Approval of a Cooperative Agreement between the City of Palo Alto, the Peninsula Corridor Joint Powers Board (Caltrain), and the Santa Clara Valley Transportation Authority (VTA) to Conduct the Preliminary Engineering and Environmental Documentation Phase of the Connecting Palo Alto Grade Separation Projects at Churchill Avenue, Meadow Drive, and Charleston Road Crossings and Allocating $20 million in Grant Funding to this Phase, and authorize the City Manager or their designee to Finalize and Execute the Agreement; CEQA status ‐ CEQA and NEPA review will be conducted as part of this agreement.

13. Improvement Projects Providing Enhancing the Churchill Avenue Railroad At‐Grade Crossing

14. Approval of Budget Amendments in the Child Care Trust Fund and General Fund in Support of Expenditures to Support Early Education Providers; CEQA status ‐ Not a Project.

15. ​F​IRST READING: Adoption of an Ordinance Approving a Plan for Park Improvements at the City’s Baylands for Santa Clara Valley Water District's Palo Alto Flood Basin Tide Gate Structure Phase 1: Seismic: Retrofit and Rehabilitation Project; Approval of Addendum to the Mitigated Negative Declaration for the Project Prepared by Santa Clara Valley Water District (SCH # 2020090237).

CITY MANAGER COMMENTS (7:30 ‐ 7:45 PM)
BREAK (15 MINUTES)
ACTION ITEMS (Item 16: 8:00 ‐ 9:30 PM, Item 17: 9:30 ‐ 9:45 PM) Include: Report of Committees/Commissions, Ordinances and Resolutions, Public Hearings, Report of Officials, Unfinished Business and Council Matters.

16. Receive an Update and Confirm the Preferred Concept Plan for the University Avenue Streetscape Improvements Project (PE‐21004) and Direct Staff to Return with a Contract Amendment for Future Phases; CEQA Status – Not a Project

17. Approval of Amendments to the Employment Agreements between the City of Palo Alto and Council Appointed Officers, specifically the City Manager, City Attorney, and City Clerk. CEQA Status ‐ Not a Project

ADJOURNMENT
INFORMATION REPORTS
Information reports are provided for informational purposes only to the Council and the public but are not listed for action during this meeting’s agenda.

18. Housing and Unhoused Services Gap Analysis Report Supplemental Report Added OTHER INFORMATION
Standing Committee Meetings this week
Policy & Services Committee December 10, 2024
Public Comment Letters
Schedule of Meetings
SUPPLEMENTAL REPORTS / AMENDED AGENDA ITEMS

4. LATE PACKET REPORT: Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12).

18. SUPPLEMENTAL REPORT: Housing and Unhoused Services Gap Analysis Report PUBLIC COMMENT INSTRUCTIONS
Members of the Public may provide public comments to teleconference meetings via email, teleconference, or by phone.

1.  Written public comments  may be submitted by email to [email protected].

2.  For in person public comments  please complete a speaker request card located on the table at the entrance to the Council Chambers and deliver it to the Clerk prior to discussion of the item.

3.  Spoken public comments for agendized items using a computer or smart phone  will be accepted through the teleconference meeting. To address the Council, click on the link below to access a Zoom‐based meeting. Please read the following instructions carefully.

You may download the Zoom client or connect to the meeting in‐ browser. If using your browser, make sure you are using a current, up‐to‐date browser: Chrome 30 , Firefox 27 , Microsoft Edge 12 , Safari 7 . Certain functionality may be disabled in older browsers including Internet Explorer. Or download the Zoom application onto your smart phone from the Apple App Store or Google Play Store and enter in the Meeting ID below.

You may be asked to enter an email address and name. We request that you identify yourself by name as this will be visible online and will be used to notify you that it is your turn to speak.

When you wish to speak on an Agenda Item, click on “raise hand.” The Clerk will activate and unmute speakers in turn. Speakers will be notified shortly before they are called to speak.

When called, please limit your remarks to the time limit allotted. A timer will be shown on the computer to help keep track of your comments.

4.  Spoken public comments for agendized items using a phone  use the telephone number listed below. When you wish to speak on an agenda item hit *9 on your phone so we know that you wish to speak. You will be asked to provide your first and last name before addressing the Council. You will be advised how long you have to speak. When called please limit your remarks to the agenda item and time limit allotted.

CLICK HERE TO JOIN    Meeting ID: 362‐027‐238   Phone: 1‐669‐900‐6833 Americans with Disability Act (ADA)
It is the policy of the City of Palo Alto to offer its public programs, services and meetings in a manner that is readily accessible to all. Persons with disabilities who require materials in an appropriate alternative format or who require auxiliary aids to access City meetings, programs, or services may contact the City’s ADA Coordinator at (650) 329‐2550 (voice) or by emailing  [email protected]. Requests for assistance or accommodations must be submitted at least 24 hours in advance of the meeting, program, or service.

California Government Code §84308
, commonly referred to as the "Levine Act," prohibits an elected official of a local government agency from participating in a proceeding involving a license, permit, or other entitlement for use if the official received a campaign contribution exceeding $250 from a party or participant, including their agents, to the proceeding within the last 12 months. A “license, permit, or other entitlement for use” includes most land use and planning approvals and the approval of contracts that are not subject to lowest responsible bid procedures. A “party” is a person who files an application for, or is the subject of, a proceeding involving a license, permit, or other entitlement for use. A “participant” is a person who actively supports or opposes a particular decision in a proceeding involving a license, permit, or other entitlement for use, and has a financial interest in the decision. The Levine Act incorporates the definition of “financial interest” in the Political Reform Act, which encompasses interests in business entities, real property, sources of income, sources of gifts, and personal finances that may be affected by the Council’s actions. If you qualify as a “party” or “participant” to a proceeding, and you have made a campaign contribution to a Council Member exceeding $250 made within the last 12 months, you must disclose the campaign contribution before making your comments.
2 December 09, 2024
Materials submitted after distribution of the agenda packet are available for public inspection at www.CityofPaloAlto.org/agendas.

CITY COUNCIL
Regular Meeting
Monday, December 09, 2024
Council Chambers & Hybrid
5:30 PM
Palo Alto City Council meetings will be held as “hybrid” meetings with the option to attend by teleconference or in person. Information on how the public may observe and participate in the meeting is located at the end of the agenda. The meeting will be broadcast on Cable TV Channel 26, live on YouTube https://www.youtube.com/c/cityofpaloalto, and streamed to Midpen Media Center https://midpenmedia.org
.

VIRTUAL PARTICIPATION CLICK HERE TO JOIN   (https://cityofpaloalto.zoom.us/j/362027238) Meeting ID: 362 027 238    Phone:1(669)900‐6833
PUBLIC COMMENTS
General Public Comment for items not on the agenda will be accepted in person for up to three minutes or an amount of time determined by the Chair. General public comment will be heard for 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

Public comments for agendized items will be accepted both in person and via Zoom for up to three minutes or an amount of time determined by the Chair. Requests to speak will be taken until 5 minutes after the staff’s presentation or as determined by the Chair. Written public comments can be submitted in advance to  [email protected] and will be provided
to the Council and available for inspection on the City’s website. Please clearly indicate which agenda item you are referencing in your subject line.

PowerPoints, videos, or other media to be presented during public comment are accepted only by email to [email protected] at least 24 hours prior to the meeting. Once received, the  Clerk will have them shared at public comment for the specified item. To uphold strong cybersecurity management practices, USB’s or other physical electronic storage devices are not accepted.

Signs and symbolic materials less than 2 feet by 3 feet are permitted provided that: (1) sticks, posts, poles or similar/other type of handle objects are strictly prohibited; (2) the items do not create a facility, fire, or safety hazard; and (3) persons with such items remain seated when displaying them and must not raise the items above shoulder level, obstruct the view or passage of other attendees, or otherwise disturb the business of the meeting.

TIME ESTIMATES
Listed times are estimates only and are subject to change at any time, including while the meeting is in progress.  The Council reserves the right to use more or less time on any item, to change the order of items and/or to continue items to another meeting. Particular items may be heard before or after the time estimated on the agenda. This may occur in order to best manage the time at a meeting or to adapt to the participation of the public.

CALL TO ORDER
SPECIAL ORDERS OF THE DAY (5:30 ‐ 5:50 PM)

1. Appreciation for Joe Simitian for his Many Years Serving Palo Alto and the Region

2. Proclamation Expressing Appreciation for Roy Clay, Sr.

AGENDA CHANGES, ADDITIONS AND DELETIONS
PUBLIC COMMENT (5:50 ‐ 6:20 PM)
Members of the public may speak in‐person ONLY to any item NOT on the agenda. 1‐3 minutes depending on # of speakers.Public Comment is limited to 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

COUNCIL MEMBER QUESTIONS, COMMENTS, ANNOUNCEMENTS (6:20 ‐ 6:25 PM) Members of the public may not speak to the item(s).

STUDY SESSION (6:25 ‐ 7:25 PM)

3. Presentation of the 2024 Annual Community Survey Results CONSENT CALENDAR (7:25 ‐ 7:30 PM)
Items will be voted in one motion unless removed from the calendar by three Council Members.

4. Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12). Late Packet Report Added

5. Review and Approve the Williamson Act Contract Renewals Within Palo Alto City Limits (2024).

6. Approval of Performing Arts Services Agreements for Public‐Private Partnerships Between the City of Palo Alto and TheatreWorks, Palo Alto Players, and West Bay Opera for the use of the Lucie Stern Community Theater until June 30, 2027. CEQA Status ‐ Not a Project.

7. Approval of Construction Contract No. C24192547 with O’Grady Paving, Inc. in the Amount of $2,488,857 and Authorization for the City Manager or Their Designee to Negotiate and Execute Change Orders for Related Additional but Unforeseen Work that May Develop During the Project Up to a Not‐to‐Exceed Amount of $248,885; and Amendment No. 3 to Contract No. C20176858 with Sandis Civil Engineers in the Amount Not‐to‐Exceed $59,975 for Construction Administration Services for the Churchill Avenue Enhanced Bikeway Project (PL‐14000); CEQA Status – exempt under CEQA Guidelines Section 15301(c)

8. Approval of Professional Services Contract Number C25192694 with A3‐Immersive in an Amount Not to Exceed $275,692 for Projection Mapping Production Services for the 2025 Code:ART Interactive Media Public Art Festival for a period of One Year; and Approval of a FY 2025 Budget Amendment in the Public Art Fund; CEQA Status: Exempt under section 15061(b)(3).

9. Approval of Contract Amendment Number 1 to Contract Number C21179976 with TruePoint Solutions, LLC in the Amount of $362,312 through December 31, 2026 to Provide Technical Support of Services Related to the Land Use Management Permitting System (Accela); This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $1,263,995. CEQA Status: Not a Project.

10. Approval of Contract Amendment Number 3 to Contract Number S19174467 with BuildingEye, Inc. in the Amount of $59,020 through December 31, 2025 to Provide Data Visualization for Building Permits, Planning Entitlements, and Code Enforcement Activities; This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $412,430. CEQA Status: Not a Project.

11. Approval of 1) Amendment No. 7 to Contract No. C16163034A with Cumming Management Group, Inc. in the amount of $827,418 for Additional Construction Management Services; 2) Increase of Construction Contingency for Contract No.

C21178123B with Swinerton Builders in the Amount Not‐to‐Exceed $3,000,000 for the New Public Safety Building Capital Improvement Program Project (PE‐ 15001); and 3) Budget Amendment in the Capital Improvement Fund; CEQA ‐ Environmental Impact Report for the New Public Safety Building (Resolution No. 9772)

12. Approval of a Cooperative Agreement between the City of Palo Alto, the Peninsula Corridor Joint Powers Board (Caltrain), and the Santa Clara Valley Transportation Authority (VTA) to Conduct the Preliminary Engineering and Environmental Documentation Phase of the Connecting Palo Alto Grade Separation Projects at Churchill Avenue, Meadow Drive, and Charleston Road Crossings and Allocating $20 million in Grant Funding to this Phase, and authorize the City Manager or their designee to Finalize and Execute the Agreement; CEQA status ‐ CEQA and NEPA review will be conducted as part of this agreement.

13. Improvement Projects Providing Enhancing the Churchill Avenue Railroad At‐Grade Crossing

14. Approval of Budget Amendments in the Child Care Trust Fund and General Fund in Support of Expenditures to Support Early Education Providers; CEQA status ‐ Not a Project.

15. ​F​IRST READING: Adoption of an Ordinance Approving a Plan for Park Improvements at the City’s Baylands for Santa Clara Valley Water District's Palo Alto Flood Basin Tide Gate Structure Phase 1: Seismic: Retrofit and Rehabilitation Project; Approval of Addendum to the Mitigated Negative Declaration for the Project Prepared by Santa Clara Valley Water District (SCH # 2020090237).

CITY MANAGER COMMENTS (7:30 ‐ 7:45 PM)
BREAK (15 MINUTES)
ACTION ITEMS (Item 16: 8:00 ‐ 9:30 PM, Item 17: 9:30 ‐ 9:45 PM) Include: Report of Committees/Commissions, Ordinances and Resolutions, Public Hearings, Report of Officials, Unfinished Business and Council Matters.

16. Receive an Update and Confirm the Preferred Concept Plan for the University Avenue Streetscape Improvements Project (PE‐21004) and Direct Staff to Return with a Contract Amendment for Future Phases; CEQA Status – Not a Project

17. Approval of Amendments to the Employment Agreements between the City of Palo Alto and Council Appointed Officers, specifically the City Manager, City Attorney, and City Clerk. CEQA Status ‐ Not a Project

ADJOURNMENT
INFORMATION REPORTS
Information reports are provided for informational purposes only to the Council and the public but are not listed for action during this meeting’s agenda.

18. Housing and Unhoused Services Gap Analysis Report Supplemental Report Added OTHER INFORMATION
Standing Committee Meetings this week
Policy & Services Committee December 10, 2024
Public Comment Letters
Schedule of Meetings
SUPPLEMENTAL REPORTS / AMENDED AGENDA ITEMS

4. LATE PACKET REPORT: Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12).

18. SUPPLEMENTAL REPORT: Housing and Unhoused Services Gap Analysis Report PUBLIC COMMENT INSTRUCTIONS
Members of the Public may provide public comments to teleconference meetings via email, teleconference, or by phone.

1.  Written public comments  may be submitted by email to [email protected].

2.  For in person public comments  please complete a speaker request card located on the table at the entrance to the Council Chambers and deliver it to the Clerk prior to discussion of the item.

3.  Spoken public comments for agendized items using a computer or smart phone  will be accepted through the teleconference meeting. To address the Council, click on the link below to access a Zoom‐based meeting. Please read the following instructions carefully.

You may download the Zoom client or connect to the meeting in‐ browser. If using your browser, make sure you are using a current, up‐to‐date browser: Chrome 30 , Firefox 27 , Microsoft Edge 12 , Safari 7 . Certain functionality may be disabled in older browsers including Internet Explorer. Or download the Zoom application onto your smart phone from the Apple App Store or Google Play Store and enter in the Meeting ID below.

You may be asked to enter an email address and name. We request that you identify yourself by name as this will be visible online and will be used to notify you that it is your turn to speak.

When you wish to speak on an Agenda Item, click on “raise hand.” The Clerk will activate and unmute speakers in turn. Speakers will be notified shortly before they are called to speak.

When called, please limit your remarks to the time limit allotted. A timer will be shown on the computer to help keep track of your comments.

4.  Spoken public comments for agendized items using a phone  use the telephone number listed below. When you wish to speak on an agenda item hit *9 on your phone so we know that you wish to speak. You will be asked to provide your first and last name before addressing the Council. You will be advised how long you have to speak. When called please limit your remarks to the agenda item and time limit allotted.

CLICK HERE TO JOIN    Meeting ID: 362‐027‐238   Phone: 1‐669‐900‐6833 Americans with Disability Act (ADA)
It is the policy of the City of Palo Alto to offer its public programs, services and meetings in a manner that is readily accessible to all. Persons with disabilities who require materials in an appropriate alternative format or who require auxiliary aids to access City meetings, programs, or services may contact the City’s ADA Coordinator at (650) 329‐2550 (voice) or by emailing  [email protected]. Requests for assistance or accommodations must be submitted at least 24 hours in advance of the meeting, program, or service.

California Government Code §84308
, commonly referred to as the "Levine Act," prohibits an elected official of a local government agency from participating in a proceeding involving a license, permit, or other entitlement for use if the official received a campaign contribution exceeding $250 from a party or participant, including their agents, to the proceeding within the last 12 months. A “license, permit, or other entitlement for use” includes most land use and planning approvals and the approval of contracts that are not subject to lowest responsible bid procedures. A “party” is a person who files an application for, or is the subject of, a proceeding involving a license, permit, or other entitlement for use. A “participant” is a person who actively supports or opposes a particular decision in a proceeding involving a license, permit, or other entitlement for use, and has a financial interest in the decision. The Levine Act incorporates the definition of “financial interest” in the Political Reform Act, which encompasses interests in business entities, real property, sources of income, sources of gifts, and personal finances that may be affected by the Council’s actions. If you qualify as a “party” or “participant” to a proceeding, and you have made a campaign contribution to a Council Member exceeding $250 made within the last 12 months, you must disclose the campaign contribution before making your comments.

3 December 09, 2024
Materials submitted after distribution of the agenda packet are available for public inspection at
www.CityofPaloAlto.org/agendas
.

CITY COUNCIL
Regular Meeting
Monday, December 09, 2024
Council Chambers & Hybrid
5:30 PM
Palo Alto City Council meetings will be held as “hybrid” meetings with the option to attend by teleconference or in person. Information on how the public may observe and participate in the meeting is located at the end of the agenda. The meeting will be broadcast on Cable TV Channel 26, live on YouTube https://www.youtube.com/c/cityofpaloalto, and streamed to Midpen Media Center https://midpenmedia.org
.

VIRTUAL PARTICIPATION CLICK HERE TO JOIN   (https://cityofpaloalto.zoom.us/j/362027238) Meeting ID: 362 027 238    Phone:1(669)900‐6833
PUBLIC COMMENTS
General Public Comment for items not on the agenda will be accepted in person for up to three minutes or an amount of time determined by the Chair. General public comment will be heard for 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

Public comments for agendized items will be accepted both in person and via Zoom for up to three minutes or an amount of time determined by the Chair. Requests to speak will be taken until 5 minutes after the staff’s presentation or as determined by the Chair. Written public comments can be submitted in advance to  [email protected] and will be provided
to the Council and available for inspection on the City’s website. Please clearly indicate which agenda item you are referencing in your subject line.

PowerPoints, videos, or other media to be presented during public comment are accepted only by email to [email protected] at least 24 hours prior to the meeting. Once received, the  Clerk will have them shared at public comment for the specified item. To uphold strong cybersecurity management practices, USB’s or other physical electronic storage devices are not accepted.

Signs and symbolic materials less than 2 feet by 3 feet are permitted provided that: (1) sticks, posts, poles or similar/other type of handle objects are strictly prohibited; (2) the items do not create a facility, fire, or safety hazard; and (3) persons with such items remain seated when displaying them and must not raise the items above shoulder level, obstruct the view or passage of other attendees, or otherwise disturb the business of the meeting.

TIME ESTIMATES
Listed times are estimates only and are subject to change at any time, including while the meeting is in progress.  The Council reserves the right to use more or less time on any item, to change the order of items and/or to continue items to another meeting. Particular items may be heard before or after the time estimated on the agenda. This may occur in order to best manage the time at a meeting or to adapt to the participation of the public.

CALL TO ORDER
SPECIAL ORDERS OF THE DAY (5:30 ‐ 5:50 PM)

1. Appreciation for Joe Simitian for his Many Years Serving Palo Alto and the Region

2. Proclamation Expressing Appreciation for Roy Clay, Sr.

AGENDA CHANGES, ADDITIONS AND DELETIONS
PUBLIC COMMENT (5:50 ‐ 6:20 PM)
Members of the public may speak in‐person ONLY to any item NOT on the agenda. 1‐3 minutes depending on # of speakers.Public Comment is limited to 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

COUNCIL MEMBER QUESTIONS, COMMENTS, ANNOUNCEMENTS (6:20 ‐ 6:25 PM) Members of the public may not speak to the item(s).

STUDY SESSION (6:25 ‐ 7:25 PM)

3. Presentation of the 2024 Annual Community Survey Results CONSENT CALENDAR (7:25 ‐ 7:30 PM)
Items will be voted in one motion unless removed from the calendar by three Council Members.

4. Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12). Late Packet Report Added

5. Review and Approve the Williamson Act Contract Renewals Within Palo Alto City Limits (2024).

6. Approval of Performing Arts Services Agreements for Public‐Private Partnerships Between the City of Palo Alto and TheatreWorks, Palo Alto Players, and West Bay Opera for the use of the Lucie Stern Community Theater until June 30, 2027. CEQA Status ‐ Not a Project.

7. Approval of Construction Contract No. C24192547 with O’Grady Paving, Inc. in the Amount of $2,488,857 and Authorization for the City Manager or Their Designee to Negotiate and Execute Change Orders for Related Additional but Unforeseen Work that May Develop During the Project Up to a Not‐to‐Exceed Amount of $248,885; and Amendment No. 3 to Contract No. C20176858 with Sandis Civil Engineers in the Amount Not‐to‐Exceed $59,975 for Construction Administration Services for the Churchill Avenue Enhanced Bikeway Project (PL‐14000); CEQA Status – exempt under CEQA Guidelines Section 15301(c)

8. Approval of Professional Services Contract Number C25192694 with A3‐Immersive in an Amount Not to Exceed $275,692 for Projection Mapping Production Services for the 2025 Code:ART Interactive Media Public Art Festival for a period of One Year; and Approval of a FY 2025 Budget Amendment in the Public Art Fund; CEQA Status: Exempt under section 15061(b)(3).

9. Approval of Contract Amendment Number 1 to Contract Number C21179976 with TruePoint Solutions, LLC in the Amount of $362,312 through December 31, 2026 to Provide Technical Support of Services Related to the Land Use Management Permitting System (Accela); This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $1,263,995. CEQA Status: Not a Project.

10. Approval of Contract Amendment Number 3 to Contract Number S19174467 with BuildingEye, Inc. in the Amount of $59,020 through December 31, 2025 to Provide Data Visualization for Building Permits, Planning Entitlements, and Code Enforcement Activities; This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $412,430. CEQA Status: Not a Project.

11. Approval of 1) Amendment No. 7 to Contract No. C16163034A with Cumming Management Group, Inc. in the amount of $827,418 for Additional Construction Management Services; 2) Increase of Construction Contingency for Contract No.

C21178123B with Swinerton Builders in the Amount Not‐to‐Exceed $3,000,000 for the New Public Safety Building Capital Improvement Program Project (PE‐ 15001); and 3) Budget Amendment in the Capital Improvement Fund; CEQA ‐ Environmental Impact Report for the New Public Safety Building (Resolution No. 9772)

12. Approval of a Cooperative Agreement between the City of Palo Alto, the Peninsula Corridor Joint Powers Board (Caltrain), and the Santa Clara Valley Transportation Authority (VTA) to Conduct the Preliminary Engineering and Environmental Documentation Phase of the Connecting Palo Alto Grade Separation Projects at Churchill Avenue, Meadow Drive, and Charleston Road Crossings and Allocating $20 million in Grant Funding to this Phase, and authorize the City Manager or their designee to Finalize and Execute the Agreement; CEQA status ‐ CEQA and NEPA review will be conducted as part of this agreement.

13. Improvement Projects Providing Enhancing the Churchill Avenue Railroad At‐Grade Crossing

14. Approval of Budget Amendments in the Child Care Trust Fund and General Fund in Support of Expenditures to Support Early Education Providers; CEQA status ‐ Not a Project.

15. ​F​IRST READING: Adoption of an Ordinance Approving a Plan for Park Improvements at the City’s Baylands for Santa Clara Valley Water District's Palo Alto Flood Basin Tide Gate Structure Phase 1: Seismic: Retrofit and Rehabilitation Project; Approval of Addendum to the Mitigated Negative Declaration for the Project Prepared by Santa Clara Valley Water District (SCH # 2020090237).

CITY MANAGER COMMENTS (7:30 ‐ 7:45 PM)
BREAK (15 MINUTES)
ACTION ITEMS (Item 16: 8:00 ‐ 9:30 PM, Item 17: 9:30 ‐ 9:45 PM) Include: Report of Committees/Commissions, Ordinances and Resolutions, Public Hearings, Report of Officials, Unfinished Business and Council Matters.

16. Receive an Update and Confirm the Preferred Concept Plan for the University Avenue Streetscape Improvements Project (PE‐21004) and Direct Staff to Return with a Contract Amendment for Future Phases; CEQA Status – Not a Project

17. Approval of Amendments to the Employment Agreements between the City of Palo Alto and Council Appointed Officers, specifically the City Manager, City Attorney, and City Clerk. CEQA Status ‐ Not a Project

ADJOURNMENT
INFORMATION REPORTS
Information reports are provided for informational purposes only to the Council and the public but are not listed for action during this meeting’s agenda.

18. Housing and Unhoused Services Gap Analysis Report Supplemental Report Added OTHER INFORMATION
Standing Committee Meetings this week
Policy & Services Committee December 10, 2024
Public Comment Letters
Schedule of Meetings
SUPPLEMENTAL REPORTS / AMENDED AGENDA ITEMS

4. LATE PACKET REPORT: Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12).

18. SUPPLEMENTAL REPORT: Housing and Unhoused Services Gap Analysis Report PUBLIC COMMENT INSTRUCTIONS
Members of the Public may provide public comments to teleconference meetings via email, teleconference, or by phone.

1.  Written public comments  may be submitted by email to [email protected].

2.  For in person public comments  please complete a speaker request card located on the table at the entrance to the Council Chambers and deliver it to the Clerk prior to discussion of the item.

3.  Spoken public comments for agendized items using a computer or smart phone  will be accepted through the teleconference meeting. To address the Council, click on the link below to access a Zoom‐based meeting. Please read the following instructions carefully.

You may download the Zoom client or connect to the meeting in‐ browser. If using your browser, make sure you are using a current, up‐to‐date browser: Chrome 30 , Firefox 27 , Microsoft Edge 12 , Safari 7 . Certain functionality may be disabled in older browsers including Internet Explorer. Or download the Zoom application onto your smart phone from the Apple App Store or Google Play Store and enter in the Meeting ID below.

You may be asked to enter an email address and name. We request that you identify yourself by name as this will be visible online and will be used to notify you that it is your turn to speak.

When you wish to speak on an Agenda Item, click on “raise hand.” The Clerk will activate and unmute speakers in turn. Speakers will be notified shortly before they are called to speak.

When called, please limit your remarks to the time limit allotted. A timer will be shown on the computer to help keep track of your comments.

4.  Spoken public comments for agendized items using a phone  use the telephone number listed below. When you wish to speak on an agenda item hit *9 on your phone so we know that you wish to speak. You will be asked to provide your first and last name before addressing the Council. You will be advised how long you have to speak. When called please limit your remarks to the agenda item and time limit allotted.

CLICK HERE TO JOIN    Meeting ID: 362‐027‐238   Phone: 1‐669‐900‐6833 Americans with Disability Act (ADA)
It is the policy of the City of Palo Alto to offer its public programs, services and meetings in a manner that is readily accessible to all. Persons with disabilities who require materials in an appropriate alternative format or who require auxiliary aids to access City meetings, programs, or services may contact the City’s ADA Coordinator at (650) 329‐2550 (voice) or by emailing  [email protected]. Requests for assistance or accommodations must be submitted at least 24 hours in advance of the meeting, program, or service.

California Government Code §84308
, commonly referred to as the "Levine Act," prohibits an elected official of a local government agency from participating in a proceeding involving a license, permit, or other entitlement for use if the official received a campaign contribution exceeding $250 from a party or participant, including their agents, to the proceeding within the last 12 months. A “license, permit, or other entitlement for use” includes most land use and planning approvals and the approval of contracts that are not subject to lowest responsible bid procedures. A “party” is a person who files an application for, or is the subject of, a proceeding involving a license, permit, or other entitlement for use. A “participant” is a person who actively supports or opposes a particular decision in a proceeding involving a license, permit, or other entitlement for use, and has a financial interest in the decision. The Levine Act incorporates the definition of “financial interest” in the Political Reform Act, which encompasses interests in business entities, real property, sources of income, sources of gifts, and personal finances that may be affected by the Council’s actions. If you qualify as a “party” or “participant” to a proceeding, and you have made a campaign contribution to a Council Member exceeding $250 made within the last 12 months, you must disclose the campaign contribution before making your comments.

4 December 09, 2024
Materials submitted after distribution of the agenda packet are available for public inspection at
www.CityofPaloAlto.org/agendas
.

CITY COUNCIL
Regular Meeting
Monday, December 09, 2024
Council Chambers & Hybrid
5:30 PM
Palo Alto City Council meetings will be held as “hybrid” meetings with the option to attend by teleconference or in person. Information on how the public may observe and participate in the meeting is located at the end of the agenda. The meeting will be broadcast on Cable TV Channel 26, live on YouTube https://www.youtube.com/c/cityofpaloalto, and streamed to Midpen Media Center https://midpenmedia.org
.

VIRTUAL PARTICIPATION CLICK HERE TO JOIN   (https://cityofpaloalto.zoom.us/j/362027238) Meeting ID: 362 027 238    Phone:1(669)900‐6833
PUBLIC COMMENTS
General Public Comment for items not on the agenda will be accepted in person for up to three minutes or an amount of time determined by the Chair. General public comment will be heard for 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

Public comments for agendized items will be accepted both in person and via Zoom for up to three minutes or an amount of time determined by the Chair. Requests to speak will be taken until 5 minutes after the staff’s presentation or as determined by the Chair. Written public comments can be submitted in advance to  [email protected] and will be provided
to the Council and available for inspection on the City’s website. Please clearly indicate which agenda item you are referencing in your subject line.

PowerPoints, videos, or other media to be presented during public comment are accepted only by email to [email protected] at least 24 hours prior to the meeting. Once received, the  Clerk will have them shared at public comment for the specified item. To uphold strong cybersecurity management practices, USB’s or other physical electronic storage devices are not accepted.

Signs and symbolic materials less than 2 feet by 3 feet are permitted provided that: (1) sticks, posts, poles or similar/other type of handle objects are strictly prohibited; (2) the items do not create a facility, fire, or safety hazard; and (3) persons with such items remain seated when displaying them and must not raise the items above shoulder level, obstruct the view or passage of other attendees, or otherwise disturb the business of the meeting.

TIME ESTIMATES
Listed times are estimates only and are subject to change at any time, including while the meeting is in progress.  The Council reserves the right to use more or less time on any item, to change the order of items and/or to continue items to another meeting. Particular items may be heard before or after the time estimated on the agenda. This may occur in order to best manage the time at a meeting or to adapt to the participation of the public.

CALL TO ORDER
SPECIAL ORDERS OF THE DAY (5:30 ‐ 5:50 PM)

1. Appreciation for Joe Simitian for his Many Years Serving Palo Alto and the Region

2. Proclamation Expressing Appreciation for Roy Clay, Sr.

AGENDA CHANGES, ADDITIONS AND DELETIONS
PUBLIC COMMENT (5:50 ‐ 6:20 PM)
Members of the public may speak in‐person ONLY to any item NOT on the agenda. 1‐3 minutes depending on # of speakers.Public Comment is limited to 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

COUNCIL MEMBER QUESTIONS, COMMENTS, ANNOUNCEMENTS (6:20 ‐ 6:25 PM) Members of the public may not speak to the item(s).

STUDY SESSION (6:25 ‐ 7:25 PM)

3. Presentation of the 2024 Annual Community Survey Results CONSENT CALENDAR (7:25 ‐ 7:30 PM)
Items will be voted in one motion unless removed from the calendar by three Council Members.

4. Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12). Late Packet Report Added

5. Review and Approve the Williamson Act Contract Renewals Within Palo Alto City Limits (2024).

6. Approval of Performing Arts Services Agreements for Public‐Private Partnerships Between the City of Palo Alto and TheatreWorks, Palo Alto Players, and West Bay Opera for the use of the Lucie Stern Community Theater until June 30, 2027. CEQA Status ‐ Not a Project.

7. Approval of Construction Contract No. C24192547 with O’Grady Paving, Inc. in the Amount of $2,488,857 and Authorization for the City Manager or Their Designee to Negotiate and Execute Change Orders for Related Additional but Unforeseen Work that May Develop During the Project Up to a Not‐to‐Exceed Amount of $248,885; and Amendment No. 3 to Contract No. C20176858 with Sandis Civil Engineers in the Amount Not‐to‐Exceed $59,975 for Construction Administration Services for the Churchill Avenue Enhanced Bikeway Project (PL‐14000); CEQA Status – exempt under CEQA Guidelines Section 15301(c)

8. Approval of Professional Services Contract Number C25192694 with A3‐Immersive in an Amount Not to Exceed $275,692 for Projection Mapping Production Services for the 2025 Code:ART Interactive Media Public Art Festival for a period of One Year; and Approval of a FY 2025 Budget Amendment in the Public Art Fund; CEQA Status: Exempt under section 15061(b)(3).

9. Approval of Contract Amendment Number 1 to Contract Number C21179976 with TruePoint Solutions, LLC in the Amount of $362,312 through December 31, 2026 to Provide Technical Support of Services Related to the Land Use Management Permitting System (Accela); This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $1,263,995. CEQA Status: Not a Project.

10. Approval of Contract Amendment Number 3 to Contract Number S19174467 with BuildingEye, Inc. in the Amount of $59,020 through December 31, 2025 to Provide Data Visualization for Building Permits, Planning Entitlements, and Code Enforcement Activities; This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $412,430. CEQA Status: Not a Project.

11. Approval of 1) Amendment No. 7 to Contract No. C16163034A with Cumming Management Group, Inc. in the amount of $827,418 for Additional Construction Management Services; 2) Increase of Construction Contingency for Contract No.

C21178123B with Swinerton Builders in the Amount Not‐to‐Exceed $3,000,000 for the New Public Safety Building Capital Improvement Program Project (PE‐ 15001); and 3) Budget Amendment in the Capital Improvement Fund; CEQA ‐ Environmental Impact Report for the New Public Safety Building (Resolution No. 9772)

12. Approval of a Cooperative Agreement between the City of Palo Alto, the Peninsula Corridor Joint Powers Board (Caltrain), and the Santa Clara Valley Transportation Authority (VTA) to Conduct the Preliminary Engineering and Environmental Documentation Phase of the Connecting Palo Alto Grade Separation Projects at Churchill Avenue, Meadow Drive, and Charleston Road Crossings and Allocating $20 million in Grant Funding to this Phase, and authorize the City Manager or their designee to Finalize and Execute the Agreement; CEQA status ‐ CEQA and NEPA review will be conducted as part of this agreement.

13. Improvement Projects Providing Enhancing the Churchill Avenue Railroad At‐Grade Crossing

14. Approval of Budget Amendments in the Child Care Trust Fund and General Fund in Support of Expenditures to Support Early Education Providers; CEQA status ‐ Not a Project.

15. ​F​IRST READING: Adoption of an Ordinance Approving a Plan for Park Improvements at the City’s Baylands for Santa Clara Valley Water District's Palo Alto Flood Basin Tide Gate Structure Phase 1: Seismic: Retrofit and Rehabilitation Project; Approval of Addendum to the Mitigated Negative Declaration for the Project Prepared by Santa Clara Valley Water District (SCH # 2020090237).

CITY MANAGER COMMENTS (7:30 ‐ 7:45 PM)
BREAK (15 MINUTES)
ACTION ITEMS (Item 16: 8:00 ‐ 9:30 PM, Item 17: 9:30 ‐ 9:45 PM) Include: Report of Committees/Commissions, Ordinances and Resolutions, Public Hearings, Report of Officials, Unfinished Business and Council Matters.

16. Receive an Update and Confirm the Preferred Concept Plan for the University Avenue Streetscape Improvements Project (PE‐21004) and Direct Staff to Return with a Contract Amendment for Future Phases; CEQA Status – Not a Project

17. Approval of Amendments to the Employment Agreements between the City of Palo Alto and Council Appointed Officers, specifically the City Manager, City Attorney, and City Clerk. CEQA Status ‐ Not a Project

ADJOURNMENT
INFORMATION REPORTS
Information reports are provided for informational purposes only to the Council and the public but are not listed for action during this meeting’s agenda.

18. Housing and Unhoused Services Gap Analysis Report Supplemental Report Added OTHER INFORMATION
Standing Committee Meetings this week
Policy & Services Committee December 10, 2024
Public Comment Letters
Schedule of Meetings
SUPPLEMENTAL REPORTS / AMENDED AGENDA ITEMS

4. LATE PACKET REPORT: Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12).

18. SUPPLEMENTAL REPORT: Housing and Unhoused Services Gap Analysis Report PUBLIC COMMENT INSTRUCTIONS
Members of the Public may provide public comments to teleconference meetings via email, teleconference, or by phone.

1.  Written public comments  may be submitted by email to [email protected].

2.  For in person public comments  please complete a speaker request card located on the table at the entrance to the Council Chambers and deliver it to the Clerk prior to discussion of the item.

3.  Spoken public comments for agendized items using a computer or smart phone  will be accepted through the teleconference meeting. To address the Council, click on the link below to access a Zoom‐based meeting. Please read the following instructions carefully.

You may download the Zoom client or connect to the meeting in‐ browser. If using your browser, make sure you are using a current, up‐to‐date browser: Chrome 30 , Firefox 27 , Microsoft Edge 12 , Safari 7 . Certain functionality may be disabled in older browsers including Internet Explorer. Or download the Zoom application onto your smart phone from the Apple App Store or Google Play Store and enter in the Meeting ID below.

You may be asked to enter an email address and name. We request that you identify yourself by name as this will be visible online and will be used to notify you that it is your turn to speak.

When you wish to speak on an Agenda Item, click on “raise hand.” The Clerk will activate and unmute speakers in turn. Speakers will be notified shortly before they are called to speak.

When called, please limit your remarks to the time limit allotted. A timer will be shown on the computer to help keep track of your comments.

4.  Spoken public comments for agendized items using a phone  use the telephone number listed below. When you wish to speak on an agenda item hit *9 on your phone so we know that you wish to speak. You will be asked to provide your first and last name before addressing the Council. You will be advised how long you have to speak. When called please limit your remarks to the agenda item and time limit allotted.

CLICK HERE TO JOIN    Meeting ID: 362‐027‐238   Phone: 1‐669‐900‐6833 Americans with Disability Act (ADA)
It is the policy of the City of Palo Alto to offer its public programs, services and meetings in a manner that is readily accessible to all. Persons with disabilities who require materials in an appropriate alternative format or who require auxiliary aids to access City meetings, programs, or services may contact the City’s ADA Coordinator at (650) 329‐2550 (voice) or by emailing  [email protected]. Requests for assistance or accommodations must be submitted at least 24 hours in advance of the meeting, program, or service.

California Government Code §84308
, commonly referred to as the "Levine Act," prohibits an elected official of a local government agency from participating in a proceeding involving a license, permit, or other entitlement for use if the official received a campaign contribution exceeding $250 from a party or participant, including their agents, to the proceeding within the last 12 months. A “license, permit, or other entitlement for use” includes most land use and planning approvals and the approval of contracts that are not subject to lowest responsible bid procedures. A “party” is a person who files an application for, or is the subject of, a proceeding involving a license, permit, or other entitlement for use. A “participant” is a person who actively supports or opposes a particular decision in a proceeding involving a license, permit, or other entitlement for use, and has a financial interest in the decision. The Levine Act incorporates the definition of “financial interest” in the Political Reform Act, which encompasses interests in business entities, real property, sources of income, sources of gifts, and personal finances that may be affected by the Council’s actions. If you qualify as a “party” or “participant” to a proceeding, and you have made a campaign contribution to a Council Member exceeding $250 made within the last 12 months, you must disclose the campaign contribution before making your comments.

5 December 09, 2024
Materials submitted after distribution of the agenda packet are available for public inspection at
www.CityofPaloAlto.org/agendas
.

CITY COUNCIL
Regular Meeting
Monday, December 09, 2024
Council Chambers & Hybrid
5:30 PM
Palo Alto City Council meetings will be held as “hybrid” meetings with the option to attend by teleconference or in person. Information on how the public may observe and participate in the meeting is located at the end of the agenda. The meeting will be broadcast on Cable TV Channel 26, live on YouTube https://www.youtube.com/c/cityofpaloalto, and streamed to Midpen Media Center https://midpenmedia.org
.

VIRTUAL PARTICIPATION CLICK HERE TO JOIN   (https://cityofpaloalto.zoom.us/j/362027238) Meeting ID: 362 027 238    Phone:1(669)900‐6833
PUBLIC COMMENTS
General Public Comment for items not on the agenda will be accepted in person for up to three minutes or an amount of time determined by the Chair. General public comment will be heard for 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

Public comments for agendized items will be accepted both in person and via Zoom for up to three minutes or an amount of time determined by the Chair. Requests to speak will be taken until 5 minutes after the staff’s presentation or as determined by the Chair. Written public comments can be submitted in advance to  [email protected] and will be provided
to the Council and available for inspection on the City’s website. Please clearly indicate which agenda item you are referencing in your subject line.

PowerPoints, videos, or other media to be presented during public comment are accepted only by email to [email protected] at least 24 hours prior to the meeting. Once received, the  Clerk will have them shared at public comment for the specified item. To uphold strong cybersecurity management practices, USB’s or other physical electronic storage devices are not accepted.

Signs and symbolic materials less than 2 feet by 3 feet are permitted provided that: (1) sticks, posts, poles or similar/other type of handle objects are strictly prohibited; (2) the items do not create a facility, fire, or safety hazard; and (3) persons with such items remain seated when displaying them and must not raise the items above shoulder level, obstruct the view or passage of other attendees, or otherwise disturb the business of the meeting.

TIME ESTIMATES
Listed times are estimates only and are subject to change at any time, including while the meeting is in progress.  The Council reserves the right to use more or less time on any item, to change the order of items and/or to continue items to another meeting. Particular items may be heard before or after the time estimated on the agenda. This may occur in order to best manage the time at a meeting or to adapt to the participation of the public.

CALL TO ORDER
SPECIAL ORDERS OF THE DAY (5:30 ‐ 5:50 PM)

1. Appreciation for Joe Simitian for his Many Years Serving Palo Alto and the Region

2. Proclamation Expressing Appreciation for Roy Clay, Sr.

AGENDA CHANGES, ADDITIONS AND DELETIONS
PUBLIC COMMENT (5:50 ‐ 6:20 PM)
Members of the public may speak in‐person ONLY to any item NOT on the agenda. 1‐3 minutes depending on # of speakers.Public Comment is limited to 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

COUNCIL MEMBER QUESTIONS, COMMENTS, ANNOUNCEMENTS (6:20 ‐ 6:25 PM) Members of the public may not speak to the item(s).

STUDY SESSION (6:25 ‐ 7:25 PM)

3. Presentation of the 2024 Annual Community Survey Results CONSENT CALENDAR (7:25 ‐ 7:30 PM)
Items will be voted in one motion unless removed from the calendar by three Council Members.

4. Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12). Late Packet Report Added

5. Review and Approve the Williamson Act Contract Renewals Within Palo Alto City Limits (2024).

6. Approval of Performing Arts Services Agreements for Public‐Private Partnerships Between the City of Palo Alto and TheatreWorks, Palo Alto Players, and West Bay Opera for the use of the Lucie Stern Community Theater until June 30, 2027. CEQA Status ‐ Not a Project.

7. Approval of Construction Contract No. C24192547 with O’Grady Paving, Inc. in the Amount of $2,488,857 and Authorization for the City Manager or Their Designee to Negotiate and Execute Change Orders for Related Additional but Unforeseen Work that May Develop During the Project Up to a Not‐to‐Exceed Amount of $248,885; and Amendment No. 3 to Contract No. C20176858 with Sandis Civil Engineers in the Amount Not‐to‐Exceed $59,975 for Construction Administration Services for the Churchill Avenue Enhanced Bikeway Project (PL‐14000); CEQA Status – exempt under CEQA Guidelines Section 15301(c)

8. Approval of Professional Services Contract Number C25192694 with A3‐Immersive in an Amount Not to Exceed $275,692 for Projection Mapping Production Services for the 2025 Code:ART Interactive Media Public Art Festival for a period of One Year; and Approval of a FY 2025 Budget Amendment in the Public Art Fund; CEQA Status: Exempt under section 15061(b)(3).

9. Approval of Contract Amendment Number 1 to Contract Number C21179976 with TruePoint Solutions, LLC in the Amount of $362,312 through December 31, 2026 to Provide Technical Support of Services Related to the Land Use Management Permitting System (Accela); This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $1,263,995. CEQA Status: Not a Project.

10. Approval of Contract Amendment Number 3 to Contract Number S19174467 with BuildingEye, Inc. in the Amount of $59,020 through December 31, 2025 to Provide Data Visualization for Building Permits, Planning Entitlements, and Code Enforcement Activities; This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $412,430. CEQA Status: Not a Project.

11. Approval of 1) Amendment No. 7 to Contract No. C16163034A with Cumming Management Group, Inc. in the amount of $827,418 for Additional Construction Management Services; 2) Increase of Construction Contingency for Contract No.

C21178123B with Swinerton Builders in the Amount Not‐to‐Exceed $3,000,000 for the New Public Safety Building Capital Improvement Program Project (PE‐ 15001); and 3) Budget Amendment in the Capital Improvement Fund; CEQA ‐ Environmental Impact Report for the New Public Safety Building (Resolution No. 9772)

12. Approval of a Cooperative Agreement between the City of Palo Alto, the Peninsula Corridor Joint Powers Board (Caltrain), and the Santa Clara Valley Transportation Authority (VTA) to Conduct the Preliminary Engineering and Environmental Documentation Phase of the Connecting Palo Alto Grade Separation Projects at Churchill Avenue, Meadow Drive, and Charleston Road Crossings and Allocating $20 million in Grant Funding to this Phase, and authorize the City Manager or their designee to Finalize and Execute the Agreement; CEQA status ‐ CEQA and NEPA review will be conducted as part of this agreement.

13. Improvement Projects Providing Enhancing the Churchill Avenue Railroad At‐Grade Crossing

14. Approval of Budget Amendments in the Child Care Trust Fund and General Fund in Support of Expenditures to Support Early Education Providers; CEQA status ‐ Not a Project.

15. ​F​IRST READING: Adoption of an Ordinance Approving a Plan for Park Improvements at the City’s Baylands for Santa Clara Valley Water District's Palo Alto Flood Basin Tide Gate Structure Phase 1: Seismic: Retrofit and Rehabilitation Project; Approval of Addendum to the Mitigated Negative Declaration for the Project Prepared by Santa Clara Valley Water District (SCH # 2020090237).

CITY MANAGER COMMENTS (7:30 ‐ 7:45 PM)
BREAK (15 MINUTES)
ACTION ITEMS (Item 16: 8:00 ‐ 9:30 PM, Item 17: 9:30 ‐ 9:45 PM) Include: Report of Committees/Commissions, Ordinances and Resolutions, Public Hearings, Report of Officials, Unfinished Business and Council Matters.

16. Receive an Update and Confirm the Preferred Concept Plan for the University Avenue Streetscape Improvements Project (PE‐21004) and Direct Staff to Return with a Contract Amendment for Future Phases; CEQA Status – Not a Project

17. Approval of Amendments to the Employment Agreements between the City of Palo Alto and Council Appointed Officers, specifically the City Manager, City Attorney, and City Clerk. CEQA Status ‐ Not a Project

ADJOURNMENT
INFORMATION REPORTS
Information reports are provided for informational purposes only to the Council and the public but are not listed for action during this meeting’s agenda.

18. Housing and Unhoused Services Gap Analysis Report Supplemental Report Added OTHER INFORMATION
Standing Committee Meetings this week
Policy & Services Committee December 10, 2024
Public Comment Letters
Schedule of Meetings
SUPPLEMENTAL REPORTS / AMENDED AGENDA ITEMS

4. LATE PACKET REPORT: Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12).

18. SUPPLEMENTAL REPORT: Housing and Unhoused Services Gap Analysis Report PUBLIC COMMENT INSTRUCTIONS
Members of the Public may provide public comments to teleconference meetings via email, teleconference, or by phone.

1.  Written public comments  may be submitted by email to [email protected].

2.  For in person public comments  please complete a speaker request card located on the table at the entrance to the Council Chambers and deliver it to the Clerk prior to discussion of the item.

3.  Spoken public comments for agendized items using a computer or smart phone  will be accepted through the teleconference meeting. To address the Council, click on the link below to access a Zoom‐based meeting. Please read the following instructions carefully.

You may download the Zoom client or connect to the meeting in‐ browser. If using your browser, make sure you are using a current, up‐to‐date browser: Chrome 30 , Firefox 27 , Microsoft Edge 12 , Safari 7 . Certain functionality may be disabled in older browsers including Internet Explorer. Or download the Zoom application onto your smart phone from the Apple App Store or Google Play Store and enter in the Meeting ID below.

You may be asked to enter an email address and name. We request that you identify yourself by name as this will be visible online and will be used to notify you that it is your turn to speak.

When you wish to speak on an Agenda Item, click on “raise hand.” The Clerk will activate and unmute speakers in turn. Speakers will be notified shortly before they are called to speak.

When called, please limit your remarks to the time limit allotted. A timer will be shown on the computer to help keep track of your comments.

4.  Spoken public comments for agendized items using a phone  use the telephone number listed below. When you wish to speak on an agenda item hit *9 on your phone so we know that you wish to speak. You will be asked to provide your first and last name before addressing the Council. You will be advised how long you have to speak. When called please limit your remarks to the agenda item and time limit allotted.

CLICK HERE TO JOIN    Meeting ID: 362‐027‐238   Phone: 1‐669‐900‐6833 Americans with Disability Act (ADA)
It is the policy of the City of Palo Alto to offer its public programs, services and meetings in a manner that is readily accessible to all. Persons with disabilities who require materials in an appropriate alternative format or who require auxiliary aids to access City meetings, programs, or services may contact the City’s ADA Coordinator at (650) 329‐2550 (voice) or by emailing  [email protected]. Requests for assistance or accommodations must be submitted at least 24 hours in advance of the meeting, program, or service.

California Government Code §84308
, commonly referred to as the "Levine Act," prohibits an elected official of a local government agency from participating in a proceeding involving a license, permit, or other entitlement for use if the official received a campaign contribution exceeding $250 from a party or participant, including their agents, to the proceeding within the last 12 months. A “license, permit, or other entitlement for use” includes most land use and planning approvals and the approval of contracts that are not subject to lowest responsible bid procedures. A “party” is a person who files an application for, or is the subject of, a proceeding involving a license, permit, or other entitlement for use. A “participant” is a person who actively supports or opposes a particular decision in a proceeding involving a license, permit, or other entitlement for use, and has a financial interest in the decision. The Levine Act incorporates the definition of “financial interest” in the Political Reform Act, which encompasses interests in business entities, real property, sources of income, sources of gifts, and personal finances that may be affected by the Council’s actions. If you qualify as a “party” or “participant” to a proceeding, and you have made a campaign contribution to a Council Member exceeding $250 made within the last 12 months, you must disclose the campaign contribution before making your comments.

6 December 09, 2024
Materials submitted after distribution of the agenda packet are available for public inspection at
www.CityofPaloAlto.org/agendas
.

CITY COUNCIL
Regular Meeting
Monday, December 09, 2024
Council Chambers & Hybrid
5:30 PM
Palo Alto City Council meetings will be held as “hybrid” meetings with the option to attend by teleconference or in person. Information on how the public may observe and participate in the meeting is located at the end of the agenda. The meeting will be broadcast on Cable TV Channel 26, live on YouTube https://www.youtube.com/c/cityofpaloalto, and streamed to Midpen Media Center https://midpenmedia.org
.

VIRTUAL PARTICIPATION CLICK HERE TO JOIN   (https://cityofpaloalto.zoom.us/j/362027238) Meeting ID: 362 027 238    Phone:1(669)900‐6833
PUBLIC COMMENTS
General Public Comment for items not on the agenda will be accepted in person for up to three minutes or an amount of time determined by the Chair. General public comment will be heard for 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

Public comments for agendized items will be accepted both in person and via Zoom for up to three minutes or an amount of time determined by the Chair. Requests to speak will be taken until 5 minutes after the staff’s presentation or as determined by the Chair. Written public comments can be submitted in advance to  [email protected] and will be provided
to the Council and available for inspection on the City’s website. Please clearly indicate which agenda item you are referencing in your subject line.

PowerPoints, videos, or other media to be presented during public comment are accepted only by email to [email protected] at least 24 hours prior to the meeting. Once received, the  Clerk will have them shared at public comment for the specified item. To uphold strong cybersecurity management practices, USB’s or other physical electronic storage devices are not accepted.

Signs and symbolic materials less than 2 feet by 3 feet are permitted provided that: (1) sticks, posts, poles or similar/other type of handle objects are strictly prohibited; (2) the items do not create a facility, fire, or safety hazard; and (3) persons with such items remain seated when displaying them and must not raise the items above shoulder level, obstruct the view or passage of other attendees, or otherwise disturb the business of the meeting.

TIME ESTIMATES
Listed times are estimates only and are subject to change at any time, including while the meeting is in progress.  The Council reserves the right to use more or less time on any item, to change the order of items and/or to continue items to another meeting. Particular items may be heard before or after the time estimated on the agenda. This may occur in order to best manage the time at a meeting or to adapt to the participation of the public.

CALL TO ORDER
SPECIAL ORDERS OF THE DAY (5:30 ‐ 5:50 PM)

1. Appreciation for Joe Simitian for his Many Years Serving Palo Alto and the Region

2. Proclamation Expressing Appreciation for Roy Clay, Sr.

AGENDA CHANGES, ADDITIONS AND DELETIONS
PUBLIC COMMENT (5:50 ‐ 6:20 PM)
Members of the public may speak in‐person ONLY to any item NOT on the agenda. 1‐3 minutes depending on # of speakers.Public Comment is limited to 30 minutes. Additional public comments, if any, will be heard at the end of the agenda.

COUNCIL MEMBER QUESTIONS, COMMENTS, ANNOUNCEMENTS (6:20 ‐ 6:25 PM) Members of the public may not speak to the item(s).

STUDY SESSION (6:25 ‐ 7:25 PM)

3. Presentation of the 2024 Annual Community Survey Results CONSENT CALENDAR (7:25 ‐ 7:30 PM)
Items will be voted in one motion unless removed from the calendar by three Council Members.

4. Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12). Late Packet Report Added

5. Review and Approve the Williamson Act Contract Renewals Within Palo Alto City Limits (2024).

6. Approval of Performing Arts Services Agreements for Public‐Private Partnerships Between the City of Palo Alto and TheatreWorks, Palo Alto Players, and West Bay Opera for the use of the Lucie Stern Community Theater until June 30, 2027. CEQA Status ‐ Not a Project.

7. Approval of Construction Contract No. C24192547 with O’Grady Paving, Inc. in the Amount of $2,488,857 and Authorization for the City Manager or Their Designee to Negotiate and Execute Change Orders for Related Additional but Unforeseen Work that May Develop During the Project Up to a Not‐to‐Exceed Amount of $248,885; and Amendment No. 3 to Contract No. C20176858 with Sandis Civil Engineers in the Amount Not‐to‐Exceed $59,975 for Construction Administration Services for the Churchill Avenue Enhanced Bikeway Project (PL‐14000); CEQA Status – exempt under CEQA Guidelines Section 15301(c)

8. Approval of Professional Services Contract Number C25192694 with A3‐Immersive in an Amount Not to Exceed $275,692 for Projection Mapping Production Services for the 2025 Code:ART Interactive Media Public Art Festival for a period of One Year; and Approval of a FY 2025 Budget Amendment in the Public Art Fund; CEQA Status: Exempt under section 15061(b)(3).

9. Approval of Contract Amendment Number 1 to Contract Number C21179976 with TruePoint Solutions, LLC in the Amount of $362,312 through December 31, 2026 to Provide Technical Support of Services Related to the Land Use Management Permitting System (Accela); This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $1,263,995. CEQA Status: Not a Project.

10. Approval of Contract Amendment Number 3 to Contract Number S19174467 with BuildingEye, Inc. in the Amount of $59,020 through December 31, 2025 to Provide Data Visualization for Building Permits, Planning Entitlements, and Code Enforcement Activities; This Amendment Results in a Revised Total Contract Not‐to‐Exceed Amount of $412,430. CEQA Status: Not a Project.

11. Approval of 1) Amendment No. 7 to Contract No. C16163034A with Cumming Management Group, Inc. in the amount of $827,418 for Additional Construction Management Services; 2) Increase of Construction Contingency for Contract No.

C21178123B with Swinerton Builders in the Amount Not‐to‐Exceed $3,000,000 for the New Public Safety Building Capital Improvement Program Project (PE‐ 15001); and 3) Budget Amendment in the Capital Improvement Fund; CEQA ‐ Environmental Impact Report for the New Public Safety Building (Resolution No. 9772)

12. Approval of a Cooperative Agreement between the City of Palo Alto, the Peninsula Corridor Joint Powers Board (Caltrain), and the Santa Clara Valley Transportation Authority (VTA) to Conduct the Preliminary Engineering and Environmental Documentation Phase of the Connecting Palo Alto Grade Separation Projects at Churchill Avenue, Meadow Drive, and Charleston Road Crossings and Allocating $20 million in Grant Funding to this Phase, and authorize the City Manager or their designee to Finalize and Execute the Agreement; CEQA status ‐ CEQA and NEPA review will be conducted as part of this agreement.

13. Improvement Projects Providing Enhancing the Churchill Avenue Railroad At‐Grade Crossing

14. Approval of Budget Amendments in the Child Care Trust Fund and General Fund in Support of Expenditures to Support Early Education Providers; CEQA status ‐ Not a Project.

15. ​F​IRST READING: Adoption of an Ordinance Approving a Plan for Park Improvements at the City’s Baylands for Santa Clara Valley Water District's Palo Alto Flood Basin Tide Gate Structure Phase 1: Seismic: Retrofit and Rehabilitation Project; Approval of Addendum to the Mitigated Negative Declaration for the Project Prepared by Santa Clara Valley Water District (SCH # 2020090237).

CITY MANAGER COMMENTS (7:30 ‐ 7:45 PM)
BREAK (15 MINUTES)
ACTION ITEMS (Item 16: 8:00 ‐ 9:30 PM, Item 17: 9:30 ‐ 9:45 PM) Include: Report of Committees/Commissions, Ordinances and Resolutions, Public Hearings, Report of Officials, Unfinished Business and Council Matters.

16. Receive an Update and Confirm the Preferred Concept Plan for the University Avenue Streetscape Improvements Project (PE‐21004) and Direct Staff to Return with a Contract Amendment for Future Phases; CEQA Status – Not a Project

17. Approval of Amendments to the Employment Agreements between the City of Palo Alto and Council Appointed Officers, specifically the City Manager, City Attorney, and City Clerk. CEQA Status ‐ Not a Project

ADJOURNMENT
INFORMATION REPORTS
Information reports are provided for informational purposes only to the Council and the public but are not listed for action during this meeting’s agenda.

18. Housing and Unhoused Services Gap Analysis Report Supplemental Report Added OTHER INFORMATION
Standing Committee Meetings this week
Policy & Services Committee December 10, 2024
Public Comment Letters
Schedule of Meetings
SUPPLEMENTAL REPORTS / AMENDED AGENDA ITEMS

4. LATE PACKET REPORT: Adoption of a Resolution Accepting the Statement of Votes and Certificate of Election Results and Declaring the Results of the Consolidated Municipal Election Held on November 5, 2024; and Adoption of an Ordinance Approved by the Voters (Measure D) to Undedicate 0.33 Acres of El Camino Park; CEQA status ‐ the Ordinance is exempt under Pub. Res. Code § 21080(b)(12).

18. SUPPLEMENTAL REPORT: Housing and Unhoused Services Gap Analysis Report PUBLIC COMMENT INSTRUCTIONS
Members of the Public may provide public comments to teleconference meetings via email, teleconference, or by phone.

1.  Written public comments  may be submitted by email to [email protected].

2.  For in person public comments  please complete a speaker request card located on the table at the entrance to the Council Chambers and deliver it to the Clerk prior to discussion of the item.

3.  Spoken public comments for agendized items using a computer or smart phone  will be accepted through the teleconference meeting. To address the Council, click on the link below to access a Zoom‐based meeting. Please read the following instructions carefully.

You may download the Zoom client or connect to the meeting in‐ browser. If using your browser, make sure you are using a current, up‐to‐date browser: Chrome 30 , Firefox 27 , Microsoft Edge 12 , Safari 7 . Certain functionality may be disabled in older browsers including Internet Explorer. Or download the Zoom application onto your smart phone from the Apple App Store or Google Play Store and enter in the Meeting ID below.

You may be asked to enter an email address and name. We request that you identify yourself by name as this will be visible online and will be used to notify you that it is your turn to speak.

When you wish to speak on an Agenda Item, click on “raise hand.” The Clerk will activate and unmute speakers in turn. Speakers will be notified shortly before they are called to speak.

When called, please limit your remarks to the time limit allotted. A timer will be shown on the computer to help keep track of your comments.

4.  Spoken public comments for agendized items using a phone  use the telephone number listed below. When you wish to speak on an agenda item hit *9 on your phone so we know that you wish to speak. You will be asked to provide your first and last name before addressing the Council. You will be advised how long you have to speak. When called please limit your remarks to the agenda item and time limit allotted.

CLICK HERE TO JOIN    Meeting ID: 362‐027‐238   Phone: 1‐669‐900‐6833 Americans with Disability Act (ADA)
It is the policy of the City of Palo Alto to offer its public programs, services and meetings in a manner that is readily accessible to all. Persons with disabilities who require materials in an appropriate alternative format or who require auxiliary aids to access City meetings, programs, or services may contact the City’s ADA Coordinator at (650) 329‐2550 (voice) or by emailing  [email protected]. Requests for assistance or accommodations must be submitted at least 24 hours in advance of the meeting, program, or service.

California Government Code §84308
, commonly referred to as the "Levine Act," prohibits an elected official of a local government agency from participating in a proceeding involving a license, permit, or other entitlement for use if the official received a campaign contribution exceeding $250 from a party or participant, including their agents, to the proceeding within the last 12 months. A “license, permit, or other entitlement for use” includes most land use and planning approvals and the approval of contracts that are not subject to lowest responsible bid procedures. A “party” is a person who files an application for, or is the subject of, a proceeding involving a license, permit, or other entitlement for use. A “participant” is a person who actively supports or opposes a particular decision in a proceeding involving a license, permit, or other entitlement for use, and has a financial interest in the decision. The Levine Act incorporates the definition of “financial interest” in the Political Reform Act, which encompasses interests in business entities, real property, sources of income, sources of gifts, and personal finances that may be affected by the Council’s actions. If you qualify as a “party” or “participant” to a proceeding, and you have made a campaign contribution to a Council Member exceeding $250 made within the last 12 months, you must disclose the campaign contribution before making your comments.

7 December 09, 2024
Materials submitted after distribution of the agenda packet are available for public inspection at
www.CityofPaloAlto.org/agendas
.

City Council
Staff Report
Report Type: SPECIAL ORDERS OF THE DAY
Lead Department: City Clerk
Meeting Date: December 9, 2024
Report #:2411-3821
TITLE
Appreciation for Joe Simitian for his Many Years Serving Palo Alto and the Region

ATTACHMENTS
Attachment A: Proclamation Honoring Joe Simitian
APPROVED BY:

Mahealani Ah Yun, City Clerk
Item 1
Item 1 Staff Report
Item 1: Staff Report Pg. 1 Packet Pg. 8 of 948

HONORING JOE SIMITIAN

WHEREAS, Joe Simitian has represented Palo Alto, among other jurisdictions, in public office since 1983. Joe has held office in local and state government, including Palo Alto Unified School District Board of Education, Palo Alto City Council, Santa Clara County Board of Supervisors, California State Assembly, and California State Senate; and

WHEREAS, Joe earned a Bachelor of Arts degree, cum laude from Colorado Coll ege, a Juris Doctor degree and Master of City Planning degree from the University of California, Berkeley, and a Master of Arts degree in International Policy Studies from Stanford University; and

WHEREAS, a wide range of organizations recognized Joe as “Legislator of the Year” throughout his career, including: Santa Clara County League of Conservation Voters, Californians Against Waste, California School Boards Association, California National Organization for Women, California State University System, San Andreas Regional Center, California Library Association, NAACP San Jose/Silicon Valley, and Junior Leagues of California; and

WHEREAS, Joe prioritized connecting directly with local constituents and engaging them in the public process through initiatives like his annual “There Oughta Be A Law” contest, a monthly “Capitol Focus” interview program, regular “Sidewalk Office Hours” at neighborhood farmers markets, and presentations of his “13 Tips for Successful Advocacy” lecture to local organizations; and

WHEREAS, raised in Palo Alto and a graduate of Palo Alto High School, Joe has deep roots in the Palo Alto community. Some of the Palo Alto-specific projects Joe championed include spearheading the Buena Vista Mobile Home Park preservation effort, opening a clinic specifically designed for children and teens to access mental and physical health care services, and developing affordable housing projects for teachers and individuals with intellectual and developmental disabilities.

NOW, THEREFORE, I, Greer Stone, Mayor of the City of Palo Alto, on behalf of the entire City Council, do hereby express my thanks and appreciation to Joe Simitian for his leadership, vision, and dedication throughout his exceptional years of public service.

Presented: December 9, 2024

______________________________
Greer Stone
Mayor
Proclamation
Item 1
Attachment A -
Proclamation Honoring
Joe Simitian

Item 1: Staff Report
Pg.
2 Packet Pg. 9 of 948

City Council
Staff Report
Report Type: SPECIAL ORDERS OF THE DAY
Lead Department: City Clerk
Meeting Date: December 9, 2024
Report #:2411-3831
TITLE
Proclamation Expressing Appreciation for Roy Clay, Sr.

ATTACHMENTS
Attachment A: Proclamation Expressing Appreciation for Roy Clay, Sr.

APPROVED BY:

Mahealani Ah Yun
Item 2
Item 2 Staff Report

Item 2: Staff Report
Pg.
1 Packet Pg. 10 of 948

EXPRESSING APPRECIATION FOR ROY CLAY, SR.

WHEREAS, the definition of a leader is someone who creates space for others to excel and shine; Roy Clay, Sr. exemplifies this quality and has been nicknamed the “godfather of Silicon Valley” as he created opportunities for others while he climbed; and

WHEREAS, after attending segregated public schools in Missouri, Roy received a degree in mathematics from St. Louis University as one of the first Black American graduates of a previously all-white university in a former slave state; he pursued engineering, first in Missouri then in California; and

WHEREAS, Roy’s early work in California involved creating a radiation tracking system to study the aftermath of a nuclear explosion, and later when he joined Hewlett-Packard (HP) in 1965, he became a founding member of the Computer Division where he led the team that developed HP’s first minicomputer as he held the belief that computers would get smaller, faster, and less expensive; and

WHEREAS, Roy practiced innovation in computer engineering as well as workplace culture as he created the flexible work schedule culture at HP and recruited talent from top universities including Historically Black Colleges and Universities; he became the first African American Executive at HP; and

WHEREAS, upon leaving HP, Roy continued to influence the future of Silicon Valley by partnering with venture capital firms to help identify companies to support such as Intel and Compaq; Roy also started his own electrical safety test equipment manufacturing company, ROD-L Electronics, which at the time was one of a few technology companies founded by an African American and one of the most diverse companies, realizing that the diverse perspectives gave his company a competitive edge; and

WHEREAS, Roy was the first African American to be elected to the Palo Alto City Council in 1973 and later, the first to serve as the Vice Mayor. He also served on the Board of the Olympic Club in San Francisco where he became the first African American man to join the club in 1987; and

WHEREAS, Roy was inducted into the Silicon Valley Engineering Council Hall of Fame in 2003 where he shared his hopes and dreams for a more inclusive future as he knew he created a trail for other people of color in a place where there was previously no path at all.

NOW, THEREFORE I, Greer Stone, Mayor of the City of Palo Alto, on behalf of the entire City Council, do hereby express my respect and appreciation to Roy Clay, Sr. for his leadership, vision, perseverance, and dedication to advancing this community, the region, and the world.

Presented: December 9, 2024

______________________________
Greer Stone
Mayor

Proclamation
Item 2
Attachment A -
Expressing Appreciation
for Roy Clay, Sr.

Item 2: Staff Report
Pg.
2 Packet Pg. 11 of 948

City Council
Staff Report
From: City Manager
Report Type: STUDY SESSION
Lead Department: City Manager
Meeting Date: December 9, 2024
Report #:2410-3643
TITLE
Presentation of the 2024 Annual Community Survey Results

RECOMMENDATION
Staff recommends that the City Council receive the Report of Results for the 2024 City of Palo Alto Community Survey by Polco/National Research Center, Inc (Polco)

BACKGROUND
Since 2003, the City has annually or biennially conducted a community survey to gain insights into residents’ perspectives about the community, including local amenities, services, public trust, resident participation, and other aspects of the community. Survey information is used to support budgeting, land use and strategic planning, and communication efforts with the community. This report summarizes the latest survey conducted starting September 16, 2024, through October 21, 2024.

ANALYSIS
The City takes pride in delivering outstanding programs and services to the community. An essential gauge of community satisfaction is through polling. The data obtained from these surveys serves as a valuable reference point for setting City Council priorities. City staff utilizes this information to assess programs, services and shaping performance metrics during the annual budget process.

The National Community Survey is one of several methods employed to engage the community and evaluate the perceived quality of City services. Similar to last year's response rate of 17%, this year’s total responses were 585. While historically responses have hovered around 750, or about 23%, this year's 17% response rate, although lower, remains statistically significant. It also aligns with the typical range observed in other jurisdictions, which falls between a 12% to 20% response rate.

Item 3
Item 3 Staff Report

Item 3: Staff Report
Pg.
1 Packet Pg. 12 of 948

A few highlights in the Key Findings section based on respondent perspectives of the report are provided below, as well as a summary of notable circumstances that may have affected the results.

Palo Alto residents continue to rate their quality of life highly. •About 9 in 10 residents rated Palo Alto, as well as their neighborhood, as an excellent or good place to live. Similarly, 9 in 10 residents highly rated the overall quality of life in Palo Alto, while about 8 in 10 praised the city as a place to work and to raise children.

These ratings were consistent with previous years and aligned with the national benchmark, except for Palo Alto's rating as a place to work, which was higher than the national benchmark.
•Additionally, about 7 in 10 residents gave high marks to the city as a place to visit, and more than half rated Palo Alto as an excellent or good place to retire. Both ratings were similar to those from previous years and aligned with the national benchmark. •About 8 in 10 residents indicated that they were likely to remain in Palo Alto for the next five years and would recommend living in the city to someone who asked, which was similar to previous years and the national benchmark. Finally, about 9 in 10 residents would recommend Palo Alto’s libraries to friends, on par with previous years.

While residents were very satisfied with many City services, there are areas for improvement. •About 9 in 10 residents gave excellent or good ratings to the library facilities, public library services, and the variety of library materials, as well as to fire emergency services, ambulance or emergency medical services, Palo Alto open space, and city parks. These ratings were similar to national benchmark, and city parks were rated above the benchmark.
•More than 8 in 10 survey respondents positively rated the preservation of natural areas (open space, farmlands, and greenbelts), police services, fire prevention and education, recreation centers/facilities and programs/classes, animal control, street cleaning, sewer services, refuse collection (garbage, recycling, yard waste, and e-waste), utility payment options, drinking water, and art programs and theater. These ratings were on par with those given in previous years.
•When comparisons to the nation were available, most of these services rated higher than the national benchmark, including preservation of natural areas, drinking water, utility payment options, animal control, street cleaning, recreation centers/facilities and recreation programs/classes.
•All in all, 28 services received similar ratings to those in 2023, while 6 services received lower ratings (building and planning application processing services, code enforcement, Item 3
Item 3 Staff Report

Item 3: Staff Report
Pg.
2 Packet Pg. 13 of 948

traffic enforcement, traffic signal timing, sidewalk maintenance and electric utility) and one service received a higher rating (street repair).
•When compared to the nation, there were 9 services above the benchmark (Palo Alto open space, city parks, preservation of natural areas, drinking water, utility payment options, animal control, street cleaning, recreation centers/facilities and recreation programs/classes) and 14 services on par. No service was below the national benchmark.

Traffic enforcement received lower ratings this year compared to last. This decline coincides with a reduction in traffic citations, attributed to vacancies within the Traffic Division over the past few years. However, as of this fall, the Police Department has fully staffed the traffic unit.

This development is expected to enhance traffic enforcement efforts and increase officer visibility, addressing community concerns.

Sidewalk maintenance also received lower ratings this year compared to last. Over the past three years, the citywide sidewalk improvement program was deferred due to pandemic- related funding and staffing challenges. However, these services are set to resume this year, marking a renewed focus on addressing sidewalk maintenance needs.

Several process improvements are underway to help address the low ratings for building and planning application processing services. These include enhanced customer service training for all planning, building, and support staff, aiming to improve responsiveness and efficiency in application handling. The low rating may also reflect diverging community perspectives on the handling of proposed housing developments throughout the city.

Issues Related to affordable housing and cost of living remain a concern for residents. •As in previous years, fewer than 1 in 10 residents gave positive ratings to the cost of living in Palo Alto, while about 1 in 10 survey respondents favorably rated the availability of affordable quality housing. Both ratings were lower than the national benchmark.
•The survey included an open-ended question where respondents could describe, in their own words, one change the city could make to increase resident satisfaction. The most common response was related to housing and construction issues, followed by transit and transportation issues.
•Among the best rated community characteristics were the overall image or reputation of Palo Alto, the fitness opportunities (including exercise classes and paths or trails, etc.), recreational opportunities, the ease of travel by bicycle in Palo Alto and the ease of walking in Palo Alto, all with 75% of more residents giving positive ratings. •Compared to 2023, all ratings were similar except for the vibrancy of downtown/ commercial areas, which decreased from 65% in 2023 to the current 59%.

Item 3
Item 3 Staff Report

Item 3: Staff Report
Pg.
3 Packet Pg. 14 of 948

Palo Alto continues to face challenges regarding the cost of living, particularly in terms of the availability of affordable housing. When comparing with other Bay Area cities (Attachment B) in the categories of housing variety and availability of affordable quality housing, the positive percentages were similar, at 24% and 11%, respectively.

Parks, Open Space, and natural environment topped the ranked of things that City does well. •The survey included an open-ended question where respondents could write in their own words one thing they believe the city does well and should maintain. Open space and the natural environment topped the ranking, accounting for 25% of the mentions, followed by activities and recreation (13%), safety services (12%), and utility and city services (11%).

Ratings for Palo Alto government performance are on the rise. •Three-quarters of Palo Alto residents gave the local government high marks for treating residents with respect, while about 6 in 10 praised the government for being honest, treating all residents fairly, and informing residents about issues facing the community. •All other aspects of government were similarly rated as in the previous year, except for overall direction that Palo Alto is taking, which received a lower rating than in 2023 (47% versus 54%). The remaining aspects were on par with previous years. •Where benchmark comparisons were available, Palo Alto ranked similar to the national benchmarks.

Noting the 2024 survey was conducted during a major presidential election year and national headlines raising concerns about economic conditions and the general political climate.

Dissatisfaction with national government direction often influences public perceptions and engagement at the local level. While local government typically deals with issues closer to residents' daily lives, such as public safety, housing, and infrastructure, we are not immune to the broader national sentiment.

The attached report includes information on trends over time, geographic and demographic comparisons, national benchmark comparisons, and verbatim responses to open-ended questions. Also, included for awareness in Attachment B is a Bay Area benchmark comparison where similar questions were asked.

FISCAL/RESOURCE IMPACT
Funding for the Polco contract was approved in FY 2024 budget. No additional funding is requested at this time.

STAKEHOLDER ENGAGEMENT
The 2024 Palo Alto Community Survey process is a community engagement tool that helps the City Council and City staff understand community perspectives on current services and Item 3
Item 3 Staff Report

Item 3: Staff Report
Pg.
4 Packet Pg. 15 of 948

programs, as well as priorities. Staff continues to implement the existing community engagement and Council priority workplans.

ENVIRONMENTAL REVIEW
Council action on this item is not a project as defined by CEQA because the Community Survey is a continuing administrative or maintenance activity. CEQA Guidelines section 15378(b)(2).

ATTACHMENTS
Attachment A: Palo Alto Community Survey 2024 Report of Results Attachment B: 2024 Bay Area Benchmark Comparisons
APPROVED BY:

Ed Shikada, City Manager
Item 3
Item 3 Staff Report

Item 3: Staff Report
Pg.
5 Packet Pg. 16 of 948

City of Palo Alto Resident Survey
June 2022

1241 John Q. Hammons Dr, Suite #203
Madison, WI 53717
info.polco.us • 608-709-8683

CITY OF PALO ALTO
COMMUNITY SURVEY 2024

Report of Results

November 2024

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
6 Packet Pg. 17 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Contents
Survey background ........................................................................................................................... 3 Key Findings ..................................................................................................................................... 3 Detailed Survey Methods ................................................................................................................... 6 Survey Information ....................................................................................................................................... 6 Survey Validity ............................................................................................................................................... 6 Selecting Survey Recipients ......................................................................................................................... 7 Survey Administration and Response ......................................................................................................... 9 Confidence Intervals ..................................................................................................................................... 9 Survey Processing (Data Entry) ................................................................................................................. 10 Survey Data Weighting ........................................................................................................................... 10 Survey Data Analysis and Reporting ......................................................................................................... 12 Trends Over Time ....................................................................................................................................... 12 Geographic and Demographic Comparisons ........................................................................................... 13 National Benchmark Comparisons ........................................................................................................... 13 Comparison Data .................................................................................................................................... 13 Interpreting the Results .......................................................................................................................... 13 Appendix A: Results Tables ............................................................................................................. 15 Appendix B: Verbatim Responses to Open-ended Questions from Probability Survey ....................... 97 Question 16: If you plan to purchase a car within the next two years, what is the likelihood of it being one of the following: (Other) ............................................................................................................................. 97 Question 19: As a resident of Palo Alto, what one change could the City make that would make you happier? ....................................................................................................................................................... 98 Question 20: As a resident of Palo Alto, what one thing do you believe the City does well and would want to maintain?............................................................................................................................................... 111 Appendix C: Results to Open-Participation Survey ......................................................................... 119 Appendix D: Results to Open-Participation Survey compared to Probability Survey ........................ 144 Appendix E: Verbatim Responses to Open-ended Questions from Open Participation Survey .......... 155 Question 16: If you plan to purchase a car within the next two years, what is the likelihood of it being one of the following: (Other) ........................................................................................................................... 155 Question 19: As a resident of Palo Alto, what one change could the City make that would make you happier? ..................................................................................................................................................... 157 Question 20: As a resident of Palo Alto, what one thing do you believe the City does well and would want to maintain?............................................................................................................................................... 184 Appendix F: Survey Materials ........................................................................................................ 200

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
7 Packet Pg. 18 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 3 ends

Survey background
Palo Alto contracted with Polco to implement the 2024 iteration of their community survey. For this effort, 3,600 households were randomly selected and mailed postcard invitations and paper surveys inviting participation. A total of 585 residents from this address-based outreach completed the survey for a response rate of 17% and a margin of error of ±4%. The results of this effort are highlighted below, with full results found in Appendix A.

Appendix A includes several comparisons to better understand the random-sample survey results. o Comparisons to past surveys, 11 iterations from 2011 to 2023 and the first iteration in 2003.
o Comparisons to national benchmarks, for questions asked in other jurisdictions. o Comparisons by geographic (six areas) and demographic (race/ethnicity and age) subgroups.

To ensure all community members would have an opportunity to participate, an additional and separate outreach effort was conducted by the City. Through many communication channels the City invited residents to complete an open participation survey. The results from this outreach effort can be found in Appendix D.

Please contact Lupita Alamos, Assistant to the City Manager, City of Palo Alto, at [email protected], if you have any questions about the survey.

Key Findings
Palo Alto residents continue to rate their quality of life highly. • About 9 in 10 residents rated Palo Alto, as well as their neighborhood, as an excellent or good place to live. Similarly, 9 in 10 residents highly rated the overall quality of life in Palo Alto, while about 8 in 10 praised the city as a place to work and to raise children. These ratings were consistent with previous years and aligned with the national benchmark, except for Palo Alto's rating as a place to work, which was higher than the national benchmark. • Additionally, about 7 in 10 residents gave high marks to the city as a place to visit, and more than half rated Palo Alto as an excellent or good place to retire. Both ratings were similar to those from previous years and aligned with the national benchmark. • About 8 in 10 residents indicated that they were likely to remain in Palo Alto for the next five years and would recommend living in the city to someone who asked, which was similar to previous years and the national benchmark. Finally, about 9 in 10 residents would recommend Palo Alto’s libraries to friends, on par with previous years.

While residents were very satisfied with many City services, there are areas for improvement.
• About 9 in 10 residents gave excellent or good ratings to the library facilities, public library services, and the variety of library materials, as well as to fire emergency services, ambulance or emergency medical services, Palo Alto open space, and city parks. These ratings were similar to Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
8 Packet Pg. 19 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 4 ends

those given in previous years. As in 2023, Palo Alto open space was rated much higher than the national benchmark, and city parks were rated above the benchmark. • More than 8 in 10 survey respondents positively rated the preservation of natural areas (open space, farmlands, and greenbelts), police services, fire prevention and education , recreation centers/facilities and programs/classes, animal control, street cleaning, sewer services, refuse collection (garbage, recycling, yard waste, and e -waste), utility payment options, drinking water, and art programs and theater. These ratings were on par with those given in previous years. • When companions to the nation were available, most of these services rated higher than the national benchmark, including preservation of natural areas, drinking water, utility payment options, animal control, street cleaning, recreation centers /facilities and recreation programs/classes.
• All in all, 28 services received similar ratings to those in 2023, while 6 services received lower ratings (building and planning application processing services, code enforcement, traffic enforcement, traffic signal timing, sidewalk maintenance and electr ic utility) and one service received a higher rating (street repair).
• When compared to the nation, there were 9 services above the benchmark (Palo Alto open space, city parks, preservation of natural areas, drinking water, utility payment options, animal control, street cleaning, recreation centers/facilities and recreation programs/classes and 14 services on par. No service was below the national benchmark.

Issues related to affordable housing and cost of living remain a concern for residents.
• As in previous years, fewer than 1 in 10 residents gave positive ratings to the cost of living in Palo Alto, while about 1 in 10 survey respondents favorably rated the availability of affordable quality housing. Both ratings were lower than the national benchmark. • The survey included an open -ended question where respondents could describe, in their own words, one change the city could make to increase resident satisfaction. The most common response was related to housing and construction issues, followed by transit and transportation issues.
• Among the best rated community characteristics were the overall image or reputation of Palo Alto, the fitness opportunities (including exercise classes and paths or trails, etc.), recreational opportunities, the ease of travel by bicycle in Palo Alto and t he ease of walking in Palo Alto, all with 75% of more residents giving positive ratings.
• Compared to 2023, all ratings were similar except for the v ibrancy of downtown/ commercial areas, which decreased from 65% in 2023 to the current 59%.

Parks, open space, and natural environment topped the ranked of things that City does well.
• The survey included an open-ended question where respondents could write in their own words one thing they believe the city does well and should maintain. Open space and the natural Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
9 Packet Pg. 20 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 5 ends

environment topped the ranking, accounting for 25% of the mentions, followed by activities and recreation (13%), safety services (12%), and utility and city services (11%).

Ratings for Palo Alto government performance are on the rise. • Three-quarters of Palo Alto residents gave the local government high marks for treating residents with respect, while about 6 in 10 praised the government for being honest, treating all residents fairly, and informing residents about issues facing the community. • All other aspects of government were similarly rated as in the previous year except for the overall direction that Palo Alto is taking, which received a lower rating than in 2023 (47% versus 54%). • Where benchmark comparisons were available, Palo Alto ranked similar to the national benchmarks.

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
10 Packet Pg. 21 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 6 ends

Detailed Survey Methods
Survey Information
The 2024 Palo Alto Community Survey was conducted by Polco/National Research Center, Inc. (NRC).

Results offer insight into residents’ perspectives about the ir community, as well as community needs and resident participation . This information can be used to support budgeting, land use and strategic planning, and communication with residents. The demographic characteristics and geographic location of respondents were collected to permit weighting to the Census and American Community Survey estimates, and comparison of results for different subgroups of residents. The City of Palo Alto funded this research.

Survey Validity
Polco recognizes that the issue of survey validity has two key components: 1) How can a community be confident that the survey results from respondents accurately represent what would have been obtained if the entire population had participated? and 2) To what extent do the perspectives captured in the survey reflect the true beliefs and behaviors of residents?
To answer the first question, the best survey research practices were used for the resources spent to ensure that the results from the survey respondents reflect the opinions of residents in the entire community. These practices include:
• Using mail-based methodology, which typically gets a higher response rate than phone for the same dollars spent. Getting a higher response rate lessens the worry that those who did not respond are different than those who did respond.
• Using a list of households or residents that is as comprehensive as possible (like a USPS list that includes all households) and s electing households at random to ensure they are representative of the larger community.
• Over-sampling multi -family housing units to improve response from respondents who generally respond in lower proportions.
• Contacting selected households multiple times to encourage response from people who may have different opinions or habits than those who would respond with only a single prompt. • Inviting response in a compelling manner (using appropriate letterhead/logos and a signature of a visible leader) to appeal to recipients’ sense of civic responsibility. • Offering the opportunity to complete the survey online or by mail, and p roviding a pre -addressed, postage-paid return envelope for ease and to spare the respondent any expense. • Weighting the results to reflect the demographic characteristics of the population.

The answer to the second question about how closely the perspectives recorded on the survey reflect what residents really believe or do is more complex. Resident responses to surveys are influenced by a variety of factors. For questions about service quali ty, residents’ expectations for service quality play a role as well as the “objective” quality of the service provided, the way the resident perceives the entire community (that is, the context in which the service is provided), the scale on which the resident is asked to record their opinion and, of course, the opinion, itself, that a resident holds about the service. Similarly a resident’s report of certain behaviors is colored by what he or she believes is the socially desirable response (e.g., reporting tolerant behaviors toward “o ppressed groups,” likelihood of voting for a tax increase for services to poor people, use of alternative modes of travel to work besides the single occupancy vehicle), their memory of the actual behavior (if it is not a questi on speculating about future Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
11 Packet Pg. 22 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 7 ends

actions, like a vote), their confidence that they can be honest without suffering any negative consequences (thus the need for anonymity) as well as the actual behavior itself.

How closely survey results come to recording the way a person really feels or behaves often is measured by the coincidence of reported behavior with observed current behavior (e.g., driving habits), reported intentions to behave with observed future behavior (e.g., voting choices) or reported opinions about current community quality with objective characteristics of the community (e.g., feelings of saf ety correlated with rates of crime). There is a body of scientific literature that has investigated the relationship between reported behaviors and actual behaviors. Well-conducted surveys, by and large, do capture true respondent behaviors or intentions t o act with great accuracy. Predictions of voting outcomes tend to be quite accurate using survey research, as do reported behaviors that are not about highly sensitive issues (e.g., family abuse or other illegal or morally sanctioned activities). For self-reports about highly sensitive issues, statistical adjustments can be made to correct for the respondents’ tendency to report what they think the “correct” response should be.

Research on the correlation of resident opinion about service quality and “objective” ratings of service quality vary, with some showing stronger relationships than others. Polco’s own research has demonstrated that residents who report the lowest ratings of street repair live in communities with objectively worse street conditions than those who report high ratings of street repair (based on road quality, delay in street repair, number of road repair employees). Similarly, the lowest rated fire services appear to be “objectively” worse than the highest rated fire services (expenditures per capita, response time, “professional” status of firefighters, breadth of services and training provided). Resident opinion commonly reflects objective performance data but is an important measure on its own. Polco principals have written, “If you collect trash three times a day but residents think that your trash haul is lousy, you still have a problem.”
Selecting Survey Recipients
“Sampling” refers to the method by which households were chosen to receive the survey. All households within the City of Palo Alto were eligible to participate in the survey. A list of all households within the zip codes serving Palo Alto was purchased fro m Go-Dog Direct based on updated listings from the United States Postal Service. Since some of the zip codes that serve Palo Alto households may also serve addresses that lie outside of the community, the exact geographic location of each housing unit was compared to community boundaries using the most current municipal boundary file (updated on a quarterly basis) and addresses located outside of Palo Alto boundaries were removed from consideration. Each address identified as being within City boundaries wa s further identified as being within one of six areas.

To choose the 3,600 survey recipients, a systematic sampling method was applied to the list of households previously screened for geographic location. Systematic sampling is a procedure whereby a complete list of all possible households is culled, selecting every Nth one, giving each eligible household a known probability of selection, until the appropriate number of households is selected. Multi -family housing units were selected at a higher rate as residents of this type of housing typically respond at lower rates to surveys than do those in single -family housing units. Figure 1 displays a map of the randomly selected households to receive the survey. In general, because of the random sampling techniques used, the displayed sampling density will closely mirror the overall housing unit density (which may be different from the population density). While the theory of probability assumes no bias in selection, there may be some minor variations in practice (meaning, an area with only 15% of the housing units might be selected at an actual rate that is slightly above or below that).

In addition to the scientific, random selection of households, a link to an online open participation survey was publicized and posted to the City of Palo Alto website. This open participation survey was identical Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
12 Packet Pg. 23 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 8 ends

to the scientific survey and open to all City residents. Results from the open participation survey can be found in Appendix C: Results to Open Participation Survey.

Figure 1: Location of the random selected households by Area

█ Area 1 █ Area 2 █ Area 3 █ Area 4 █ Area 5 █ Area 6

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
13 Packet Pg. 24 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 9 ends

Survey Administration and Response
Selected households received mailings beginning on August 19, 2024. All 3,600 households received three notifications in the mail. The first mailing was a postcard announcing the upcoming survey with a link and QR code to complete the survey online. The next mailing contained a letter from the City Manager inviting the household to participate, along with a paper questionnaire and a postage -paid return envelope. The third and final mailing was a reminder postcard. The second and third mailings also asked respondents not to complete the survey a second time.

The online survey was available in English , Spanish, and Simplified Chinese . The paper survey was available in English only. All mailings included a URL through which the residents could choose to respond online, along with instructions on how to access the survey in Spanish or Simplified Chinese.

Completed surveys were collected over nine weeks. The online open participation survey was available to residents beginning September 16, 2024, and remained open through October 21, 2024.

About 3% of the 3,600 surveys mailed were returned because the housing unit was vacant, or the postal service was unable to deliver the survey as addressed. Of the remaining 3,509 households that received the survey, 585 completed the survey, providing an overall response rate of 17%. Of the 585 completed surveys, 292 were completed online. Three surveys were completed in Simplified Chinese. Additionally, responses were tracked by geographic subarea; response rates by area ranged from 1 4% to 22%. The response rates were calculated using AAPOR’s response rate #2 1 for mailed surveys of unnamed persons. Additionally, 727 residents completed the online open participation survey.

Confidence Intervals
It is customary to describe the precision of estimates made from surveys by a “level of confidence” and accompanying “confidence interval” (or margin of error). A traditional level of confidence, and the one used here, is 95 percent. The 95 percent level of confidence can be any size and quantifies the sampling error or imprecision of the survey results because some residents’ opinions are relied on to estimate all residents’ opinions.2
The margin of error or confidence interval for the City of Palo Alto survey is no greater than plus or minus four percentage points around any given percent reported for the entire sample (585 completed surveys).

For subgroups of responses, the margin of error increases because the number of responses for the subgroup is smaller. For subgroups the margin of error is larger as there are fewer respondents in each.

The margin of error for the six areas within Palo Alto are shown in the following table, it ranges from ±8% in Area 6 to ±14% in Area 5.

1 See AAPOR’s Standard Definitions for more information: https://aapor.org/standards-and-ethics/standard-definitions/ 2 A 95 percent level of confidence indicates that for every 100 random samples of this many residents, 95 of the confidence intervals created will include the “true” population response. This theory is applied in practice to mean that the “true” perspective of the target population lies within the confidence interval created for a single survey. For example, if 75 percent of residents rate a service as “excellent” or “good,” then the 4 percent margin of error (for the 95 percent level of confidence) indicates that the range of likely responses for the entire community is between 71 percent and 79 percent. This source of uncertainty is called sampling error. In addition to sampling error, other sources of error may affect any survey, including the nonresponse of residents with opinion s different from survey responders. Differences in question wording, order, translation and data entry, as examples, can lead to somewhat varying results.

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
14 Packet Pg. 25 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 10 ends

Table 1: Survey Response Rates

Number
mailed Undeliverable Eligible Returned
Response
rate
Margin of
error
Area 1 401 7 394 85 22% 11%
Area 2 625 13 612 100 16% 10%
Area 3 445 12 433 82 19% 11%
Area 4 763 18 745 128 17% 9%
Area 5 356 13 343 52 15% 14%
Area 6 1,010 28 982 138 14% 8%
Overall 3,600 91 3,509 585 17% 4%

Survey Processing (Data Entry)
Upon receipt, completed paper surveys were assigned a unique identification number. Additionally, each survey was reviewed and “cleaned” as necessary. For example, a question may have asked a respondent to pick two items out of a list of five, but the respondent checked three; in this case, Polco would use protocols to randomly choose two of the three selected items for inclusion in the dataset.

All paper surveys then were entered twice into an electronic dataset; any discrepancies were resolved in comparison to the original survey form. Range checks as well as other forms of quality control were also performed.

Online surveys were conducted through the Polco platform. The Polco platform includes many features of online survey tools, but also includes elements tailored to the civic environment. For example, like Polco’s mailed surveys, surveys on Polco are presented with the City name, logo (or other image) and a description, so residents understand who is asking for input and why. Optionally, Polco can also verify respondents with local public data to ensure responden ts are residents or voters. More generally, an advantage of online programming and data gathering is that it allows for more rigid control of the data format, making extensive data cleaning unnecessary.

Survey Data Weighting
Upon completion of data collection for both the address-based and open participation surveys, the demographics of each dataset were separately compared to those found in the 20 20 Census and 2022 American Community Survey estimates for adults in the City of Palo Alto. The primary objective of weighting survey data is to make the survey respondents are reflective of the larger population of the community. Both survey datasets were weighted independently to best match the Census. The characteristics used for weighting were housing tenure (rent or own), housing unit type (attached or detached), sex, age and area. The highlights are based on the results from the address-based mail survey and full results for that outreach effort can be found in Appendix A: Results Tables. Results for the open participation survey can be found in Appendix C: Results from Open Participation Survey.

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
15 Packet Pg. 26 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 11 ends

Table 2: Palo Alto, CA 2024 Weighting Table
Characteristic Population Norm Unweighted Data Weighted Data Housing
Rent home 44% 25% 43%
Own home 56% 75% 57%
Detached unit* 59% 62% 59%
Attached unit* 41% 38% 41%
Race and Ethnicity
White 55% 58% 59%
Not white 45% 42% 41%
Not Hispanic 94% 93% 93%
Hispanic 6% 7% 7%
Sex and Age
Female 52% 51% 52%
Male 48% 49% 48%
18-34 years of age 23% 9% 22%
35-54 years of age 35% 28% 35%
55+ years of age 42% 62% 43%
Females 18-34 11% 4% 11%
Females 35-54 18% 15% 18%
Females 55+ 23% 33% 23%
Males 18-34 12% 5% 11%
Males 35-54 17% 14% 17%
Males 55+ 19% 30% 20%
Area
Area 1 13% 15% 12%
Area 2 19% 17% 19%
Area 3 13% 14% 13%
Area 4 20% 22% 20%
Area 5 9% 9% 9%
Area 6 26% 24% 26%
* U.S. Census Bureau ACS 2022 5-year estimates

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
16 Packet Pg. 27 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 12 ends

Survey Data Analysis and Reporting
The survey dataset was analyzed using the Statistical Package for the Social Sciences (SPSS). When results are compared by demographic and geographic subgroups , and in the highlights section, the percentages presented represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., “excellent” and “good,” “very safe” and “somewhat safe,” “essential” and “very important,” etc.), or, in the case of resident behaviors/participation, t he percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month.

On many of the questions in the survey respondents may answer “don’t know.” In Appendix A, for each question there are two tables that show all scale points, one including and one excluding the respondents who chose don’t know. For ease of comparison, “don’t know” responses are excluded from the tables which show comparisons by subgroups and also from the results discussed in the Highlights. In other words, the Highlights and comparison tables only show the responses from respondents who had an opinion about a specific item.

When a table for a question that only permitted a single response does not total to exactly 100%, it is due to the common practice of percentages being rounded to the nearest whole number.

Trends Over Time
Trend tables display trends over time, comparing the 202 4 ratings for the City of Palo Alto to the 1 1 previous iterations of survey results (going back to 20 11) and displaying 2003 data, the year when surveying started, when available.

Trend data for Palo Alto represent important comparison data and should be examined for improvements or declines. Deviations from stable trends over time, especially, represent opportunities for understanding how local policies, programs or public information may have affected residents’ opinions.

Meaningful differences between survey years have been noted within the following tables as being “higher” or “lower” if the differences are greater than approximately six percentage points3 between the 2024 and 2023 surveys; otherwise, the comparisons between 2024 and 2023 are noted as being “similar.” When comparing results over time, small differences (those with less than a 6 percent difference) are more likely to be due to random variation (attributable to chance over real change), while larger differences (those greater than 6 percent) may be due to a real shift in resident perspective. However, it is often wise to continue to monitor results over a longer period of time to rule out random variation due to chance in the sampling process. Sometimes small changes in question wording can explain changes in results as well.

3 While the percentages are reported as rounded whole numbers, meaningful differences are identified based on unrounded percentages with decimals in place.

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
17 Packet Pg. 28 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 13 ends

Geographic and Demographic Comparisons
The subgroup comparison tables in Appendix A display differences in opinion of survey respondents by the six geographic subareas and by race/ethnicity and age groups.

Chi-square or ANOVA tests of significance were applied to these breakdowns of survey questions. A “p- value” of 0.05 or less indicates that there is less than a 5% probability that differences observed between groups are due to chance; or in other words, a greater than 95% probability that the differences observed in the selected categories of the sample represent “real” differences among those populations. As subgroups vary in size and each group (and each comparison to another group) has a unique margin of error, statistical testing is used to determine whether differences between subgroups are statistically significant.

Each column in the subgroup comparison tables is labeled with a letter for each group being compared.

The “Overall” column, which shows the ratings for all respondents, also has a column designation of “(A)”, but no statistical tests were done for the overall rating.

For each pair of subgroup ratings within a row (a single question item) that has a statistically significant difference, an uppercase letter denoting significance is shown in the cell with the larger column proportion. The letter denotes the subgroup with the smaller column proportion from which it is statistically different. Subgroups that have no uppercase letter denotation in their column and that are also not referred to in any other column were not statistically different.

National Benchmark Comparisons
Comparison Data
Polco’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 500 communities whose residents evaluated the same kinds of topics as on the Palo Alto Community Survey. The surveys gathered for Polco’s database include data from communities that have been conducted by Polco, as well as citizen surveys unaffiliated with Polco. The comparison evaluations are from the most recent survey completed in each community; most communities conduct surveys every year or in alternating years. Polco adds the latest results quickly upon survey completion, keeping the benchmark data fre sh and relevant, and the comparisons are to jurisdictions that have conducted a survey within the last five years. The communities in the database represent a wide geographic and population range. The City of Palo Alto chose to have comparisons made to the entire database.

Interpreting the Results
Ratings are compared for items in questions 1 through 12 when there are at least five communities in which a similar question was asked. Where comparisons are available, four columns are provided in the table. The first column is Palo Alto’s average rating, converted to a 100-point scale. The second column is the rank assigned to Palo Alto’s rating among communities where a similar question was asked. The third column is the number of communities that asked a similar question. The final column shows the comparison of Palo Alto’s rating to the benchmark.

Although responses to many of the evaluative questions were made on a four -point scale with 1 representing the best rating and 4 the worst, the benchmarks are calculated on a common scale where 0 is the worst possible rating and 100 is the best possible rating.

In that final column, Palo Alto’s results are noted as being “higher” than the benchmark, “lower” than the benchmark, or “similar” to the benchmark, meaning that the average rating given by Palo Alto residents is statistically similar to or different (grea ter or lesser) than the benchmark. More extreme differences Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
18 Packet Pg. 29 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 14 ends

are noted as “much higher” or “much lower.” A rating is considered “similar” if it is within the standard range of 10 points; “higher” or “lower” if the difference between Palo Alto’s rating and the benchmark is greater than the standard range but less tha n twice the standard range; and “much higher” or “much lower” if the difference between Palo Alto’s rating and the benchmark is higher or lower by more than twice the standard range. Where benchmark ratings were not available, “NA” indicates that this information is not applicable (these were questions specific to Palo Alto and not asked in other communities).

The 100-point scale is not a percent. It is a conversion of responses to an average rating. Each response option is assigned a value that is used in calculating the average score. For example, “very good”= 100, “good”= 75, “neither good nor bad”= 50, “bad” = 25, and “very bad”= 0. If everyone reported “very good,” then the average rating would be 100 on the 100 -point scale. Likewise, if all respondents gave a “very bad” rating, the result would be 0 on the 100 -point scale. If half the respondents gave a scor e of “very good” and half gave a score of “very bad,” the average would be 50, in the middle of the scale (like the center post of a teeter totter) or “neither good nor bad.” An example of how to convert survey frequencies into an average rating appears below.

Table 3: Example of Converting Responses to the 100-point Scale How do you rate the community as a place to live?
Response
option
Total
with
“don’t
know”
Step1: Remove
“don’t know”
responses
Total
without
“don’t
know”
Step 2:

Assign
scale
values
Step 3: Multiply
% by scale
value
Step 4: Sum
to calculate
average rating
Very good 15% =15÷(100-2)= 15.3% 100 =15.3% x 100 = 15.3 Good 53% =53÷(100-2)= 54.1% 75 =54.1% x 75 = 40.6
Neither good
nor bad
26% =26÷(100-2)= 26.5% 50 =26.5% x 50 = 13.3
Bad 3% =3÷(100-2)= 3.1% 25 =3.1% x 25 = 0.8
Very bad 0% =0÷(100-2)= 0% 0 =0% x 0 = 0
Don’t know 2% --
Total 100% 100% 70

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
19 Packet Pg. 30 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 15 ends

Appendix A: Results Tables
The following pages contain results for each question on the survey, the first set of results includes the “don’t know” responses, followed by results excluding the “don’t know” responses (where “don’t know” was an option), trends over time and geographic comparisons. For the questions in the survey where respondents could answer “don’t know,” the proportion of respondents giving this reply were not included for the comparisons over time and by geography. In other words, these tables display the responses from respondents who had an opinion about a specific item.

For the basic frequencies, the percent of respondents giving a particular response is shown followed by the number of respondents (denoted with “N=”); the number of respondents is specific to each item, based on the actual number of responses received for the question or question item and based on the weighted data (weighted responses are rounded to the nearest whole number and may n ot exactly add up to the total number of responses). Generally, a small portion of respondents select “don’t know” for most su rvey items and, inevitably, some items have a larger “don’t know” percentage. Comparing responses to a set of items on the same scale can be misleading when the “don’t know” responses have been included. If two items have disparate “don’t know” percentages (2 percent versus 17 percent, for example), any apparent similarities or differences across the remaining response options may disappear once the “don’t know” responses are removed.

Tables displaying trend data appear only for the years in which the questions were asked. Meaningful differences between survey years have been noted within the following tables as being “higher” or “lower” if the differences are greater than approximately six percentage points between the 202 4 and 20 23 surveys; otherwise, the comparison between 2024 and 2023 are noted as being “similar.” Geographic and demographic comparisons have been provided for questions 1 through 1 8 (some questions having multiple, non -scaled responses are not included). Chi -square or ANOVA tests of significance were applied to these breakdowns of survey questions. A “p-value” of 0.05 or less indicates that there is less than a 5% probability that di fferences observed between groups are due to chance; or in other words, a greater than 95% probability that the differences observed in the selected categories of the sample represent “real” differences among those populations. As subgroups vary in size and each group (and each comparison to another group) has a unique margin of error, statistical testing is used to determine whether differences between subgroups are statistically significant.

Each column in the following tables is labeled with a letter for each subgroup being compared. The “Overall” column, which shows the ratings for all respondents, also has a column designation of “(A)”, but no statistical tests were done for the overall rating.

For each pair of subgroup ratings within a row (a single question item) that has a statistically significant difference, an upper-case letter denoting significance is shown in the cell with the larger column proportion. The letter denotes the subgroup with the smaller column proportion from which it is statistically different. Subgroups that have no upper-case letter denotation in their column and that are also not referred to in any other column were not statistically different.

For example, in Table 8 on page 18, respondents in Area 4 (D) gave significantly higher ratings to Palo Alto as a place to work than respondents in Area 3 (C), as denoted by the “C” listed in the cell of the ratings for Area 4.

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
20 Packet Pg. 31 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 16 ends

Question 1

Table 4: Question 1 - Response Percentages and Number of Respondents including "Don't Know" Responses Please rate each of the following aspects of quality of life in Palo Alto: Excellent Good Fair Poor Don't know Total Palo Alto as a place to live 50% N=291 41% N=240 7% N=40 2% N=11 0% N=1 100% N=583 Your neighborhood as a place to live 53% N=310 39% N=230 7% N=41 0% N=3 0% N=0 100% N=584 Palo Alto as a place to raise children 44% N=254 29% N=167 12% N=67 3% N=16 13% N=78 100% N=582 Palo Alto as a place to work 35% N=203 32% N=186 10% N=59 3% N=16 19% N=111 100% N=575 Palo Alto as a place to visit 27% N=156 39% N=225 21% N=123 7% N=39 6% N=34 100% N=577 Palo Alto as a place to retire 22% N=125 23% N=132 21% N=124 16% N=93 18% N=104 100% N=577 The overall quality of life in Palo Alto 41% N=237 48% N=278 10% N=59 1% N=7 0% N=0 100% N=581

Table 5: Question 1 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following aspects of quality of life in Palo Alto: Excellent Good Fair Poor Total
Palo Alto as a place to live 50% N=291 41% N=240 7% N=40 2% N=11 100% N=582 Your neighborhood as a place to live 53% N=310 39% N=230 7% N=41 0% N=3 100% N=583 Palo Alto as a place to raise children 50% N=254 33% N=167 13% N=67 3% N=16 100% N=504 Palo Alto as a place to work 44% N=203 40% N=186 13% N=59 3% N=16 100% N=463 Palo Alto as a place to visit 29% N=156 41% N=225 23% N=123 7% N=39 100% N=542 Palo Alto as a place to retire 26% N=125 28% N=132 26% N=124 20% N=93 100% N=473 The overall quality of life in Palo Alto 41% N=237 48% N=278 10% N=59 1% N=7 100% N=581

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
21 Packet Pg. 32 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 17 ends

Table 6: Question 1 - Historical Results
Please rate each of the
following aspects of quality of
life in Palo Alto:

Percent positive 2024 rating
compared to
2023 2003 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 Palo Alto as a place to live 95% 94% 95% 92% 95% 92% 91% 91% 89% 88% 88% 90% 91% Similar Your neighborhood as a place
to live
88% 90% 90% 91% 92% 90% 91% 91% 90% 89% 88% 92% 93% Similar Palo Alto as a place to raise
children
90% 93% 92% 90% 93% 87% 84% 84% 82% 82% 87% 83% 84% Similar Palo Alto as a place to work NA 89% 88% 89% 86% 87% 82% 82% 80% 82% 79% 85% 84% Similar Palo Alto as a place to visit NA NA NA NA 75% 74% 72% 71% 68% 70% 69% 73% 70% Similar Palo Alto as a place to retire 62% 68% 68% 56% 60% 52% 50% 51% 40% 52% 46% 53% 54% Similar The overall quality of life in
Palo Alto
92% 94% 92% 94% 91% 91% 88% 85% 89% 84% 88% 86% 89% Similar

Table 7: Question 1 - Benchmark Comparisons
City of Palo Alto rating Rank
Number of jurisdictions
for comparison
Comparison to
benchmark
Palo Alto as a place to live 80 95 349 Similar
Your neighborhood as a place to live 82 55 329 Similar
Palo Alto as a place to raise children 77 119 354 Similar Palo Alto as a place to work 75 20 346 Higher
Palo Alto as a place to visit 64 122 318 Similar
Palo Alto as a place to retire 54 246 350 Similar
The overall quality of life in Palo Alto 76 95 368 Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
22 Packet Pg. 33 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 18 ends

Table 8: Question 1 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Palo Alto as a place to live

91% 91% 86% 94% 94% 91% 91%
Your neighborhood as a place to live 90% 92% 89% 96%
C
89% 95% 93%
Palo Alto as a place to raise children

87% 82% 86% 86% 76% 82% 84%
Palo Alto as a place to work 79% 81% 76% 89%
C
83% 89%
C
84%
Palo Alto as a place to visit 62% 68% 76% 78%
A
65% 68% 70%
Palo Alto as a place to retire 52% 38% 59%
B
59%
B
63%
B
59%
B
54%
The overall quality of life in Palo Alto

85% 87% 83% 92% 91% 91% 89%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
23 Packet Pg. 34 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 19 ends

Table 9: Question 1 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian
Indian, or Pacific
Islander
Other race or
Multi-racial 18-34 35-54 55+
(A) (A) (B) (C) (A) (B) (C)
Palo Alto as a place to live 91% 91% 94% 83% 92%
A
95%
A
91%
Your neighborhood as a place to live 93% 90% 97%
B
92% 90% 95% 93%
Palo Alto as a place to raise children 83% 86% 88% 72% 89% A
84%
A
84%
Palo Alto as a place to work 87%
B
77% 81% 86% 82% 84% 84%
Palo Alto as a place to visit 69% 78%
C
63% 46% 73%
A
81%
A
70%
Palo Alto as a place to retire 56% 53% 59% 61% 47% 58%
B
54%
The overall quality of life in Palo Alto

89% 88% 93% 87% 90% 89% 89%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
24 Packet Pg. 35 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 20 ends

Question 2

Table 10: Question 2 - Response Percentages and Number of Respondents including "Don't Know" Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Don't
know Total
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems)
25% N=146 50% N=291 21% N=122 4% N=21 0% N=1 100% N=581 Overall feeling of safety in Palo Alto 42% N=242 46% N=269 10% N=57 2% N=12 0% N=0 100% N=580 Overall quality of natural environment in Palo Alto 43% N=251 43% N=252 12% N=70 0% N=1 1% N=5 100% N=580 Overall health and wellness opportunities in Palo Alto 41% N=241 39% N=225 12% N=70 2% N=11 6% N=34 100% N=580 Residents' connection and engagement with their
community
17% N=97 40% N=234 26% N=153 10% N=56 7% N=40 100% N=580

Table 11: Question 2 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Total
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems)
25% N=146 50% N=291 21% N=122 4% N=21 100% N=580
Overall feeling of safety in Palo Alto 42% N=242 46% N=269 10% N=57 2% N=12 100% N=580 Overall quality of natural environment in Palo Alto 44% N=251 44% N=252 12% N=70 0% N=1 100% N=575 Overall health and wellness opportunities in Palo Alto 44% N=241 41% N=225 13% N=70 2% N=11 100% N=546 Residents' connection and engagement with their community 18% N=97 43% N=234 28% N=153 10% N=56 100% N=541

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
25 Packet Pg. 36 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 21 ends

Table 12: Question 2 - Historical Results
Please rate each of the following
characteristics as they relate to Palo
Alto as a whole:

Percent positive 2024 rating
compared to
2023 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 Overall "built environment" of Palo
Alto (including overall design,
buildings, parks and transportation
systems)
NA NA NA 67% 63% 59% 65% 62% 76% 72% 72% 75% Similar
Overall feeling of safety in Palo Alto NA NA NA 92% 91% 94% 94% 91% 87% 84% 84% 88% Similar Overall quality of natural environment
in Palo Alto
84% 88% 83% 88% 86% 84% 89% 87% 90% 88% 90% 87% Similar Health and wellness opportunities in
Palo Alto
NA NA NA 88% 88% 85% 88% 84% 88% 90% 84% 85% Similar
Residents' connection and
engagement with their community
NA NA NA NA NA NA NA NA 62% 63% 61% 61% Similar

Table 13: Question 2 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of
jurisdictions for
comparison
Comparison to
benchmark

Overall “built environment” of Palo Alto (including overall design, buildings, parks and transportation systems)
66 33 309 Higher
Overall feeling of safety in Palo Alto 76 87 337 Similar Overall quality of natural environment in Palo Alto 77 62 320 Similar Overall health and wellness opportunities in Palo Alto 76 25 312 Higher Residents’ connection and engagement with their community 56 94 288 Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
26 Packet Pg. 37 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 22 ends

Table 14: Question 2 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems)
70% 77% 76% 88%
A E F
70% 69% 75%
Overall feeling of safety in Palo Alto 88% 87% 82% 89% 93% 89% 88% Overall quality of natural environment in Palo Alto 85% 84% 88% 93% B
88% 87% 87%
Overall health and wellness opportunities in Palo Alto 88% 88% F
81% 91%
F
89% 79% 85%
Residents' connection and engagement with their community 61% 47% 69% B
74%
B F
63% 58% 61%

Table 15: Question 2 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian
Indian, or
Pacific Islander
Other race or
Multi-racial 18-34 35-54 55+
(A) (A) (B) (C) (A) (B) (C)
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems)
74% 79% 77% 64% 81%
A
77%
A
75%
Overall feeling of safety in Palo Alto 91%
B
83% 88% 94%
C
88% 85% 88%
Overall quality of natural environment in Palo Alto 88% 86% 90% 82% 90% A
89% 87%
Overall health and wellness opportunities in Palo Alto 87% 83% 85% 79% 85% 88% A
85%
Residents' connection and engagement with their community 62% 67% C
51% 58% 61% 62% 61%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
27 Packet Pg. 38 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 23 ends

Question 3

Table 16: Question 3 - Response Percentages and Number of Respondents including "Don't Know" Responses Please indicate how likely or unlikely you are to do
each of the following: Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely Don't know Total
Recommend living in Palo Alto to someone who
asks 42% N=242 36% N=210 14% N=81 8% N=46 1% N=5 100% N=583 Remain in Palo Alto for the next five years 56% N=325 21% N=124 11% N=63 9% N=54 3% N=17 100% N=582 Recommend Palo Alto’s libraries to friends 62% N=360 20% N=115 4% N=22 3% N=16 12% N=67 100% N=580

Table 17: Question 3 - Response Percentages and Number of Respondents without "Don't Know" Responses Please indicate how likely or unlikely you are to do
each of the following: Very likely Somewhat likely Somewhat unlikely Very unlikely Total Recommend living in Palo Alto to someone who asks 42% N=242 36% N=210 14% N=81 8% N=46 100% N=579 Remain in Palo Alto for the next five years 57% N=325 22% N=124 11% N=63 10% N=54 100% N=566 Recommend Palo Alto’s libraries to friends 70% N=360 22% N=115 4% N=22 3% N=16 100% N=513

Table 18: Question 3 - Historical Results
Please indicate how likely or unlikely
you are to do each of the following:

Percent positive 2024 rating
compared to 2023 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 Recommend living in Palo Alto to
someone who asks
91% 92% 89% 86% 80% 72% 75% 73% 74% 75% 77% 78% Similar Remain in Palo Alto for the next five
years
87% 87% 87% 83% 80% 75% 76% 78% 78% 84% 77% 79% Similar Recommend Palo Alto’s libraries to
friends
NA NA NA NA NA NA 91% 92% 91% 92% 90% 92% Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
28 Packet Pg. 39 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 24 ends

Table 19: Question 3 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of
jurisdictions for
comparison
Comparison to
benchmark
Recommend living in Palo Alto to someone who asks 78 220 316 Similar Remain in Palo Alto for the next five years 79 234 320 Similar

Table 20: Question 3 - Geographic Subgroup Results
Percent rating "very likely" or "somewhat likely"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Recommend living in Palo Alto to someone who asks 85%
B
71% 81% 85%
B
74% 76% 78%
Remain in Palo Alto for the next five years 84% 74% 86% B
78% 77% 79% 79%
Recommend Palo Alto’s libraries to friends 98%
F
95%
F
93%
F
94%
F
98%
F
85% 92%

Table 21: Question 3 - Demographic Subgroup Results
Percent rating "very likely" or "somewhat
likely"
Race Age Overall
White
Asian, Asian Indian,
or Pacific Islander
Other race or Multi-
racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Recommend living in Palo Alto to someone
who asks
76% 83% 80% 73% 80% 78% 78%
Remain in Palo Alto for the next five years 77% 87%
A C
70% 43% 83%
A
93%
A B
79%
Recommend Palo Alto’s libraries to friends 91% 95% 94% 93% 92% 92% 92%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
29 Packet Pg. 40 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 25 ends

Question 4
Table 22: Question 4 - Response Percentages and Number of Respondents including "Don't Know" Responses Please rate the job you feel the Palo Alto community
does at each of the following. Excellent Good Fair Poor Don't know Total Making all residents feel welcome 20% N=115 41% N=242 20% N=119 9% N=50 10% N=58 100% N=584 Attracting people from diverse backgrounds 22% N=129 33% N=193 21% N=120 17% N=100 7% N=42 100% N=584 Valuing/respecting residents from diverse
backgrounds 28% N=163 36% N=211 18% N=107 8% N=45 10% N=57 100% N=583 Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 15% N=89 25% N=145 24% N=138 13% N=77 23% N=132 100% N=581

Table 23: Question 4 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the job you feel the Palo Alto community does at each of the following. Excellent Good Fair Poor Total
Making all residents feel welcome 22% N=115 46% N=242 23% N=119 10% N=50 100% N=526 Attracting people from diverse backgrounds 24% N=129 36% N=193 22% N=120 18% N=100 100% N=542 Valuing/respecting residents from diverse backgrounds 31% N=163 40% N=211 20% N=107 9% N=45 100% N=526 Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 20% N=89 32% N=145 31% N=138 17% N=77 100% N=449

Table 24: Question 4 - Historical Results
Please rate the job you feel the Palo Alto community does at each of the following.

Percent positive 2024 rating
compared to 2023 2021 2022 2023 2024
Making all residents feel welcome 59% 62% 66% 68% Similar Attracting people from diverse backgrounds 52% 51% 57% 59% Similar Valuing/respecting residents from diverse backgrounds 65% 65% 68% 71% Similar Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 47% 45% 50% 52% Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
30 Packet Pg. 41 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 26 ends

Table 25: Question 4 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of
jurisdictions for
comparison
Comparison to
benchmark
Making all residents feel welcome 60 158 291 Similar
Attracting people from diverse backgrounds 55 138 288 Similar Valuing/respecting residents from diverse backgrounds 65 66 289 Similar Taking care of vulnerable residents (elderly, disabled, homeless, etc.)
52 138 285 Similar

Table 26: Question 4 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Making all residents feel welcome 73% 58% 67% 75%
B F
79%
B F
63% 68%
Attracting people from diverse backgrounds 54% 61% 56% 62% 69% 58% 59% Valuing/respecting residents from diverse backgrounds 69% 67% 72% 74% 73% 72% 71% Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 56% 53% 49% 54% 53% 50% 52%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
31 Packet Pg. 42 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 27 ends

Table 27: Question 4 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian
Indian, or Pacific
Islander
Other race or Multi-
racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Making all residents feel welcome 65%
80%
A C 64% 60%
73%
A 69% 68%
Attracting people from diverse backgrounds 58%
68%
A C 51% 43%
65%
A
63%
A 59%
Valuing/respecting residents from diverse
backgrounds 71%
79%
C 63% 57%
76%
A
74%
A 71%
Taking care of vulnerable residents (elderly,
disabled, homeless, etc.) 49%
66%
A C 47% 42%
61%
A 51% 52%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
32 Packet Pg. 43 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 28 ends

Question 5
Table 28: Question 5 - Response Percentages and Number of Respondents including "Don't Know" Responses Please rate each of the following characteristics as
they relate to Palo Alto as a whole:

Excellent Good Fair Poor Don't know Total
Overall quality of business and service
establishments in Palo Alto
21% N=121 49% N=285 25% N=147 3% N=18 2% N=11 100% N=582 Variety of business and service establishments in
Palo Alto
16% N=90 38% N=222 34% N=197 11% N=64 2% N=10 100% N=583 Vibrancy of downtown/commercial area 16% N=94 41% N=241 28% N=162 12% N=71 2% N=14 100% N=582 Employment opportunities 19% N=107 25% N=143 18% N=103 7% N=38 32% N=184 100% N=575 Shopping opportunities 26% N=150 39% N=226 26% N=150 8% N=47 1% N=7 100% N=581 Cost of living in Palo Alto 2% N=11 6% N=32 23% N=132 68% N=395 2% N=11 100% N=581 Overall image or reputation of Palo Alto 37% N=216 40% N=228 19% N=107 3% N=17 2% N=9 100% N=576 Traffic flow on major streets 9% N=53 38% N=221 37% N=214 15% N=87 1% N=3 100% N=578 Ease of public parking 20% N=116 44% N=254 23% N=132 7% N=43 5% N=31 100% N=577 Ease of travel by car in Palo Alto 24% N=138 45% N=261 22% N=127 5% N=31 3% N=19 100% N=577 Ease of travel by public transportation in Palo Alto 6% N=37 16% N=92 25% N=145 25% N=147 27% N=158 100% N=578 Ease of travel by bicycle in Palo Alto 30% N=173 39% N=222 14% N=81 2% N=14 15% N=87 100% N=577 Ease of walking in Palo Alto 43% N=248 38% N=222 15% N=84 3% N=17 1% N=7 100% N=578 Variety of housing options 4% N=20 18% N=102 30% N=173 37% N=214 12% N=69 100% N=579 Availability of affordable quality housing 3% N=16 6% N=35 13% N=78 59% N=342 19% N=108 100% N=579 Overall quality of new development in Palo Alto 8% N=47 20% N=117 23% N=131 18% N=104 31% N=176 100% N=575 Availability of paths and walking trails 28% N=161 43% N=249 21% N=122 5% N=31 3% N=17 100% N=580 Fitness opportunities (including exercise classes and
paths or trails, etc.)
29% N=169 41% N=241 16% N=92 4% N=21 10% N=59 100% N=582 Recreational opportunities 27% N=159 46% N=266 15% N=86 4% N=24 8% N=43 100% N=579 Availability of affordable quality mental health care 3% N=19 10% N=59 10% N=60 15% N=89 61% N=349 100% N=576 Opportunities to attend cultural/arts/music activities 29% N=167 37% N=216 22% N=127 6% N=35 6% N=37 100% N=582

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
33 Packet Pg. 44 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 29 ends

Table 29: Question 5 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole:

Excellent Good Fair Poor Total
Overall quality of business and service establishments in Palo Alto 21% N=121 50% N=285 26% N=147 3% N=18 100% N=571 Variety of business and service establishments in Palo Alto 16% N=90 39% N=222 34% N=197 11% N=64 100% N=573 Vibrancy of downtown/commercial area 17% N=94 42% N=241 28% N=162 12% N=71 100% N=568 Employment opportunities 27% N=107 37% N=143 26% N=103 10% N=38 100% N=391 Shopping opportunities 26% N=150 39% N=226 26% N=150 8% N=47 100% N=573 Cost of living in Palo Alto 2% N=11 6% N=32 23% N=132 69% N=395 100% N=570 Overall image or reputation of Palo Alto 38% N=216 40% N=228 19% N=107 3% N=17 100% N=567 Traffic flow on major streets 9% N=53 38% N=221 37% N=214 15% N=87 100% N=575 Ease of public parking 21% N=116 47% N=254 24% N=132 8% N=43 100% N=546 Ease of travel by car in Palo Alto 25% N=138 47% N=261 23% N=127 6% N=31 100% N=558 Ease of travel by public transportation in Palo Alto 9% N=37 22% N=92 34% N=145 35% N=147 100% N=421 Ease of travel by bicycle in Palo Alto 35% N=173 45% N=222 16% N=81 3% N=14 100% N=490 Ease of walking in Palo Alto 43% N=248 39% N=222 15% N=84 3% N=17 100% N=571 Variety of housing options 4% N=20 20% N=102 34% N=173 42% N=214 100% N=510 Availability of affordable quality housing 3% N=16 7% N=35 17% N=78 73% N=342 100% N=471 Overall quality of new development in Palo Alto 12% N=47 29% N=117 33% N=131 26% N=104 100% N=399 Availability of paths and walking trails 29% N=161 44% N=249 22% N=122 5% N=31 100% N=562 Fitness opportunities (including exercise classes and paths or trails, etc.)
32% N=169 46% N=241 18% N=92 4% N=21 100% N=523
Recreational opportunities 30% N=159 50% N=266 16% N=86 4% N=24 100% N=535 Availability of affordable quality mental health care 8% N=19 26% N=59 27% N=60 39% N=89 100% N=227 Opportunities to attend cultural/arts/music activities 31% N=167 40% N=216 23% N=127 6% N=35 100% N=545

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
34 Packet Pg. 45 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 30 ends

Table 30: Question 5 - Historical Results
Please rate each of the following
characteristics as they relate to
Palo Alto as a whole:

Percent positive 2024 rating
compared
to 2023
2003 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 Overall quality of business and
service establishments in Palo
Alto
NA NA NA NA NA NA NA NA NA 85% 80% 74% 71% Similar
Variety of business and service
establishments in Palo Alto
NA NA NA NA NA NA NA NA NA 66% 58% 58% 54% Similar
Vibrancy of downtown/
commercial areas
NA NA NA NA 77% 76% 73% 73% 71% 72% 62% 65% 59% Lower
Employment opportunities 33% 56% 68% 68% 69% 66% 70% 74% 73% 68% 73% 62% 64% Similar Shopping opportunities NA 71% 69% 73% 82% 79% 80% 82% 79% 78% 73% 69% 66% Similar Cost of living in Palo Alto NA NA NA NA 11% 8% 7% 8% 8% 6% 5% 8% 8% Similar Overall image or reputation of Palo
Alto
NA 92% 92% 90% 92% 88% 86% 86% 83% 78% 76% 76% 78% Similar Traffic flow on major streets 36% 47% 40% 36% 34% 35% 31% 30% 33% 49% 47% 51% 48% Similar Ease of public parking NA NA NA NA NA 38% 36% 33% 32% 59% 67% 68% 68% Similar Ease of travel by car in Palo Alto 55% 66% 62% 51% 55% 52% 44% 44% 42% 70% 72% 73% 72% Similar Ease of travel by public
transportation in Palo Alto
NA 62% 64% 71% 65% 36% 26% 28% 29% 30% 24% 32% 31% Similar Ease of travel by bicycle in Palo
Alto
84% 77% 81% 78% 78% 77% 74% 78% 74% 79% 76% 77% 81% Similar Ease of walking in Palo Alto NA 83% 82% 84% 84% 83% 80% 86% 83% 86% 85% 80% 82% Similar Variety of housing options NA 37% 29% 26% 27% 20% 17% 18% 13% 27% 21% 26% 24% Similar Availability of affordable quality
housing
6% 14% 12% 13% 11% 8% 6% 6% 5% 9% 6% 11% 11% Similar
Overall quality of new
development in Palo Alto
NA 53% 57% 56% 44% 51% 49% 42% 50% 38% 36% 40% 41% Similar Availability of paths and walking
trails
NA 75% 75% 77% 71% 74% 73% 76% 77% 76% 76% 73% 73% Similar Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
35 Packet Pg. 46 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 31 ends

Please rate each of the following
characteristics as they relate to
Palo Alto as a whole:

Percent positive 2024 rating
compared
to 2023
2003 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 Fitness opportunities (including
exercise classes and paths or
trails, etc.)
NA NA NA NA NA 78% 78% 79% 78% 79% 77% 76% 78% Similar
Recreational opportunities NA 81% 81% 81% 77% 80% 77% 81% 75% 77% 79% 77% 79% Similar Availability of affordable quality
mental health care
NA NA NA NA 63% 53% 46% 52% 38% 44% 26% 38% 34% Similar Opportunities to attend
cultural/arts/music activities
NA 73% 77% 69% 81% 79% 77% 81% 74% 71% 78% 72% 70% Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
36 Packet Pg. 47 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 32 ends

Table 31: Question 5 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of
jurisdictions for
comparison
Comparison to
benchmark

Overall quality of business and service establishments in Palo Alto
63 130 318 Similar
Variety of business and service establishments in Palo Alto 53 152 287 Similar Vibrancy of downtown/commercial area 54 127 303 Similar Employment opportunities 61 28 327 Higher
Shopping opportunities 61 64 320 Higher
Cost of living in Palo Alto 13 298 309 Much Lower
Overall image or reputation of Palo Alto 71 91 344 Similar Traffic flow on major streets 47 174 332 Similar
Ease of public parking 60 94 304 Similar
Ease of travel by car in Palo Alto 64 156 324 Similar
Ease of travel by public transportation in Palo Alto 35 154 307 Similar Ease of travel by bicycle in Palo Alto 71 13 322 Much Higher Ease of walking in Palo Alto 74 26 326 Higher
Variety of housing options 29 279 315 Lower
Availability of affordable quality housing 14 308 333 Lower Overall quality of new development in Palo Alto 42 233 323 Similar Availability of paths and walking trails 65 157 327 Similar Fitness opportunities (including exercise classes and paths or trails, etc.)
69 100 307 Similar
Recreational opportunities 68 90 323 Similar
Availability of affordable quality mental health care 35 198 305 Similar Opportunities to attend cultural/arts/music activities 65 62 326 Higher

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
37 Packet Pg. 48 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 33 ends

Table 32: Question 5 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Overall quality of business and service establishments in Palo Alto 68% 67% 71% 77% 82% B F
68% 71%
Variety of business and service establishments in Palo Alto 59% 48% 51% 63% B
52% 53% 54%
Vibrancy of downtown/commercial area 60% 46% 53% 65%
B
76%
B C F
60%
B
59%
Employment opportunities 62% 62% 58% 61% 73% 69% 64%
Shopping opportunities 65% 63% 70% 67% 71% 62% 66%
Cost of living in Palo Alto 7% 6% 7% 13% 5% 7% 8%
Overall image or reputation of Palo Alto 80% 70% 81% 84% B
84%
B
76% 78%
Traffic flow on major streets 48% 41% 40% 53% 56% 49% 48% Ease of public parking 73% 75% 65% 66% 61% 65% 68%
Ease of travel by car in Palo Alto 74% 68% 65% 76% 70% 74% 72% Ease of travel by public transportation in Palo Alto 23% 22% 23% 45%

A B C E
28% 34% 31%
Ease of travel by bicycle in Palo Alto 77% 85% 77% 85% 83% 77% 81% Ease of walking in Palo Alto 74% 84% 75% 88%
A C
77% 86%
A C
82%
Variety of housing options 12% 31%
A
24% 28%
A
20% 23% 24%
Availability of affordable quality housing 7% 14% 10% 11% 13% 9% 11% Overall quality of new development in Palo Alto 33% 41% 37% 47% 45% 42% 41% Availability of paths and walking trails 71% 73% 70% 78% 67% 74% 73% Fitness opportunities (including exercise classes and paths or trails, etc.) 78% 73% 78% 80% 78% 82% 78% Recreational opportunities 79% 79% 78% 80% 82% 80% 79%
Availability of affordable quality mental health care 27% 42% 28% 41% 30% 34% 34% Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
38 Packet Pg. 49 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 34 ends

Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Opportunities to attend cultural/arts/music activities 71% 64% 62% 77% B C
77% 71% 70%

Table 33: Question 5 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian
Indian, or Pacific
Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Overall quality of business and service establishments in Palo Alto
72% 71% 72% 73% 65% 75%
B
71%
Variety of business and service establishments in Palo
Alto
56% 52% 57% 58% 51% 55% 54%
Vibrancy of downtown/commercial area 58% 66% 55% 61% 63% 55% 59% Employment opportunities 69%
B
54% 62% 83%
B C
57% 59% 64%
Shopping opportunities 67% 63% 66% 70% 60% 66% 66%
Cost of living in Palo Alto 7% 10% 7% 7% 7% 9% 8%
Overall image or reputation of Palo Alto 80%
C
80%
C
69% 65% 80%
A
84%
A
78%
Traffic flow on major streets 48% 53% 44% 41% 57%
A C
45% 48%
Ease of public parking 68% 73% 68% 74%
C
78%
C
58% 68%
Ease of travel by car in Palo Alto 75% 73% 67% 70% 79%
C
69% 72%
Ease of travel by public transportation in Palo Alto 31% 35% 24% 33% 32% 28% 31% Ease of travel by bicycle in Palo Alto 82% 81% 72% 83% 82% 78% 81% Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
39 Packet Pg. 50 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 35 ends

Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian
Indian, or Pacific
Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Ease of walking in Palo Alto 86%
B
77% 79% 79% 80% 86% 82%
Variety of housing options 23% 26% 25% 10% 30%
A
28%
A
24%
Availability of affordable quality housing 6% 20%
A
11% 4% 17%
A C
10% 11%
Overall quality of new development in Palo Alto 39% 47% 47% 39% 52% C
35% 41%
Availability of paths and walking trails 71% 80%
A
73% 64% 78%
A
74%
A
73%
Fitness opportunities (including exercise classes and
paths or trails, etc.)
82% 75% 79% 80% 80% 77% 78%
Recreational opportunities 83%
B
75% 78% 77% 80% 80% 79%
Availability of affordable quality mental health care 38% C
35% 13% 24% 40% 33% 34%
Opportunities to attend cultural/arts/music activities 75% C
72%
C
48% 62% 68% 76%
A B
70%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
40 Packet Pg. 51 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 36 ends

Question 6

Table 34: Question 6 - Response Percentages and Number of Respondents including "Don't Know" Responses Please rate each of the following characteristics as
they relate to Palo Alto as a whole: Excellent Good Fair Poor Don't know Total Availability of affordable quality childcare/preschool 5% N=30 11% N=61 16% N=92 15% N=85 54% N=308 100% N=575 K-12 education 37% N=215 24% N=139 7% N=39 1% N=6 31% N=177 100% N=576 Adult educational opportunities 18% N=103 37% N=211 10% N=56 2% N=10 34% N=196 100% N=575 Opportunities to participate in social events and
activities
13% N=75 41% N=236 23% N=131 6% N=35 17% N=99 100% N=576 Openness and acceptance of the community toward
people of diverse backgrounds
21% N=122 37% N=215 18% N=105 6% N=35 17% N=99 100% N=575 Opportunities to learn about City services via City
website, social media (Twitter/X, Nextdoor, Facebook,
Instagram, Medium, LinkedIn)
19% N=112 36% N=209 16% N=92 4% N=25 24% N=137 100% N=576

Table 35: Question 6 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Total
Availability of affordable quality childcare/preschool 11% N=30 23% N=61 34% N=92 32% N=85 100% N=267 K-12 education 54% N=215 35% N=139 10% N=39 2% N=6 100% N=399 Adult educational opportunities 27% N=103 56% N=211 15% N=56 3% N=10 100% N=379 Opportunities to participate in social events and activities 16% N=75 49% N=236 27% N=131 7% N=35 100% N=477 Openness and acceptance of the community toward people of diverse backgrounds
26% N=122 45% N=215 22% N=105 7% N=35 100% N=477
Opportunities to learn about City services via City website, social media (Twitter/X, Nextdoor, Facebook, Instagram, Medium, LinkedIn) 26% N=112 48% N=209 21% N=92 6% N=25 100% N=439

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
41 Packet Pg. 52 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 37 ends

Table 36: Question 6 - Historical Results*
Please rate each of the
following characteristics as
they relate to Palo Alto as a
whole:

Percent positive
2024 rating
compared to
2023 2003 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 Availability of affordable quality
child care/preschool
25% 35% 27% 31% 49% 49% 39% 47% 37% 44% 34% 43% 34% Lower K-12 education NA 92% 92% 94% 95% 92% 90% 91% 91% 90% 88% 87% 89% Similar Adult educational opportunities NA NA NA NA 89% 83% 78% 82% 77% 83% 81% 78% 83% Similar Opportunities to participate in
social events and activities
NA 76% 74% 74% 71% 74% 70% 72% 65% 62% 65% 65% 65% Similar Openness and acceptance of
the community toward people
of diverse backgrounds
73% 78% 80% 76% 76% 68% 72% 72% 72% 59% 60% 64% 71% Higher Opportunities to learn about
City services through social
media such as Twitter,
Facebook, and Nextdoor
NA 63% 63% 71% 73% 75% 68% 76% 67% 71% 58% 70% 73% Similar *Prior to 2023, “Opportunities to learn about City services through social media such as Twitter, Facebook, and Nextdoor” was “Opportunities to learn about City services through social media websites such as Twitter and Facebook”.

Table 37: Question 6 - Benchmark Comparisons*

City of Palo Alto
rating Rank
Number of
jurisdictions for
comparison
Comparison to
benchmark
Availability of affordable quality child care/preschool 38 204 315 Similar K-12 education 80 17 322 Much Higher
Adult educational opportunities 69 12 308 Higher
Opportunities to participate in social events and activities 58 139 312 Similar Opportunities to participate in community matters 61 81 311 Similar Openness and acceptance of the community towards people of diverse backgrounds
63 45 324 Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
42 Packet Pg. 53 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 38 ends

Table 38: Question 6 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Availability of affordable quality childcare/preschool 31% 38% 43% E F
41%
E
19% 24% 34%
K-12 education 88% 80% 96%
B
93%
B
83% 90%
B
89%
Adult educational opportunities

79% 84% 77% 86% 76% 87% 83%
Opportunities to participate in social events and activities 72% 58% 68% 77% B F
61% 59% 65%
Openness and acceptance of the community toward people of diverse backgrounds

67% 69% 74% 72% 76% 68% 71%
Opportunities to learn about City services via City website, social media (Twitter/X, Nextdoor, Facebook, Instagram, Medium, LinkedIn)
67% 68% 77% 85%
A B F
78% 68% 73%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
43 Packet Pg. 54 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 39 ends

Table 39: Question 6 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian
Indian, or
Pacific
Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Availability of affordable quality childcare/preschool 28% 48% A C
24% 0% 40%
A
37%
A
34%
K-12 education 93%
B
82% 91% 84% 87% 91% 89%
Adult educational opportunities 90%
B C
72% 70% 78% 81% 86% 83%
Opportunities to participate in social events and activities 69% C
65%
C
49% 53% 65% 70%
A
65%
Openness and acceptance of the community toward people of diverse backgrounds
73%
C
79%
C
58% 68% 70% 74% 71%
Opportunities to learn about City services via City website, social media (Twitter/X, Nextdoor, Facebook, Instagram, Medium, LinkedIn) 78% 71% 66% 68% 77% 75% 73%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
44 Packet Pg. 55 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 40 ends

Question 7

Table 40: Question 7 - Response Percentages and Number of Respondents Please indicate whether or not you have done each of the following in the last 12 months. No Yes Total Used Palo Alto recreation centers or their services 50% N=286 50% N=291 100% N=576 Visited a neighborhood park or City park 5% N=26 95% N=554 100% N=580 Used Palo Alto public libraries or their services 25% N=144 75% N=434 100% N=578 Participated in religious or spiritual activities in Palo Alto 76% N=437 24% N=138 100% N=575 Attended a City-sponsored event 45% N=262 55% N=317 100% N=579 Talked to or visited with your immediate neighbors 16% N=90 84% N=487 100% N=577 Used the City’s website to conduct business or pay bills 40% N=232 60% N=344 100% N=576 Used the Utilities webpage to conduct business or pay bills 28% N=164 72% N=414 100% N=579 Contacted the City of Palo Alto (in-person, phone, email or web) for help or information 43% N=246 57% N=331 100% N=577 Contacted Palo Alto elected officials (in-person, phone, email or web) to express your opinion 83% N=479 17% N=98 100% N=577 Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) 83% N=479 17% N=99 100% N=578
Watched (online or on television) a local public meeting 84% N=484 16% N=94 100% N=578 Volunteered your time to some group/activity in Palo Alto 60% N=345 40% N=234 100% N=579 Voted in your most recent local election 27% N=156 73% N=423 100% N=579 Used bus, rail, subway, or other public transportation instead of driving 57% N=331 43% N=249 100% N=580 Carpooled with other adults or children instead of driving alone 41% N=238 59% N=343 100% N=581 Walked or biked instead of driving 14% N=82 86% N=496 100% N=578 Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.) 54% N=311 46% N=265 100% N=576 Household member was a victim of a crime in Palo Alto 87% N=504 13% N=73 100% N=577 Reported a crime to the police in Palo Alto 83% N=481 17% N=97 100% N=578 This question did not have a “don’t know” response option.

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
45 Packet Pg. 56 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 41 ends

Table 41: Question 7 - Historical Results*
Please indicate whether or not you have
done each of the following in the last 12
months (percent “yes”).

Percent positive 2024 rating
compared to
2023 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 Used Palo Alto recreation centers or their
services
60% 65% 58% 63% 65% 63% 63% 65% 39% 47% 53% 50% Similar Visited a neighborhood park or City park 91% 95% 94% 91% 94% 93% 91% 94% 94% 94% 94% 95% Similar Used Palo Alto public libraries or their
services
74% 77% 77% 68% 76% 73% 75% 78% 62% 72% 70% 75% Similar Participated in religious or spiritual
activities in Palo Alto
NA 40% NA 30% 30% 31% 30% 30% 24% 24% 24% 24% Similar
Attended a City-sponsored event NA NA NA 50% 57% 51% 55% 52% 30% 45% 51% 55% Similar Talked to or visited with your immediate
neighbors
NA NA NA 91% 89% 88% 92% 90% 88% 88% 89% 84% Similar
Used the City’s website to conduct
business or pay bills
NA NA NA NA NA NA NA NA 53% 60% 63% 60% Similar
Used the Utilities webpage to conduct
business or pay bills
NA NA NA NA NA NA NA NA 69% 69% 73% 72% Similar
Contacted the City of Palo Alto (in-person,
phone, email or web) for help or
information
NA NA NA NA NA NA NA NA 55% 58% 54% 57% Similar
Contacted Palo Alto elected officials (in-
person, phone, email or web) to express
your opinion
NA NA NA 17% 15% 17% 20% 21% 25% 21% 17% 17% Similar
Attended a local public meeting (of local
elected officials like City Council or
County Commissioners, advisory boards,
town halls, HOA, neighborhood watch,
etc.)
27% 25% 28% 22% 22% 21% 24% 25% 26% 21% 20% 17% Similar Watched (online or on television) a local
public meeting
27% 21% 24% 16% 18% 14% 16% 12% 29% 23% 18% 16% Similar Volunteered your time to some
group/activity in Palo Alto
45% 54% 50% 40% 46% 45% 47% 47% 37% 45% 39% 40% Similar Voted in your most recent local election NA NA NA NA NA NA NA NA 83% 77% 70% 73% Similar Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
46 Packet Pg. 57 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 42 ends

Please indicate whether or not you have
done each of the following in the last 12
months (percent “yes”).

Percent positive 2024 rating
compared to
2023 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 Used bus, rail, subway, or other public
transportation instead of driving
NA NA NA NA NA NA NA NA 34% 43% 44% 43% Similar
Carpooled with other adults or children
instead of driving alone
NA NA NA NA NA NA NA NA 41% 60% 59% 59% Similar
Walked or biked instead of driving NA NA NA 85% 87% 87% 84% 88% 86% 88% 84% 86% Similar Did NOT observe a code violation or other
hazard in Palo Alto
NA NA NA 70% 67% 67% 62% 63% 60% 60% 58% 54% Similar
Household member was NOT the victim
of a crime in Palo Alto
91% 91% 94% 92% 93% 91% 90% 93% 86% 88% 87% 87% Similar Did NOT report a crime to the police in
Palo Alto
NA NA NA 87% 87% 86% 85% 87% 79% 85% 84% 83% Similar
*Some questions were re-worded in the Historical Results table to reflect the positive rating of 'yes.' Prior to 2023, “Used the Utilities webpage to conduct business or pay bills” was “Used the Utilities website to conduct business or pay bills”.

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
47 Packet Pg. 58 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 43 ends

Table 42: Question 7 - Benchmark Comparisons

City of Palo
Alto rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark

Contacted the City of Palo Alto (in-person, phone, email or web) for help or information
57 42 329 Higher
Contacted Palo Alto elected officials (in-person, phone, email or web) to express your opinion
17 113 305 Similar
Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards,
17 193 308 Similar
Watched (online or on television) a local public meeting 16 243 300 Similar Volunteered your time to some group/activity in Palo Alto 40 75 310 Similar Voted in your most recent local election 73 167 286 Similar Used bus, rail or other public transportation instead of driving 43 40 295 Much Higher Carpooled with other adults or children instead of driving alone 59 30 303 Higher Walked or biked instead of driving 86 14 304 Much Higher

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
48 Packet Pg. 59 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 44 ends

Table 43: Question 7 - Geographic Subgroup Results
Percent "yes"
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Used Palo Alto recreation centers or their services 46% 52% 51% 49% 55% 51% 50% Visited a neighborhood park or City park 98% 94% 96% 94% 98% 95% 95% Used Palo Alto public libraries or their services 77% 83% F
77% 74% 73% 69% 75%
Participated in religious or spiritual activities in Palo Alto 26% 25% 30% 22% 15% 24% 24% Attended a City-sponsored event 58% 51% 53% 57% 54% 56% 55% Talked to or visited with your immediate neighbors 90%
E
83% 89% 83% 77% 84% 84%
Used the City’s website to conduct business or pay bills 60% 67% 54% 61% 61% 56% 60% Used the Utilities webpage to conduct business or pay bills 76% 79% F
67% 72% 66% 68% 72%
Contacted the City of Palo Alto (in-person, phone, email or web) for help or information 59% 55% 60% 48% 62% 62% D
57%
Contacted Palo Alto elected officials (in-person, phone, email or web) to express your opinion
13% 16% 16% 19% 21% 17% 17%
Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) 16% 14% 12% 16% 30%
B C D
20% 17%
Watched (online or on television) a local public meeting 17% 15% 12% 16% 17% 19% 16% Volunteered your time to some group/activity in Palo Alto 40% 42% 48% 38% 32% 41% 40% Voted in your most recent local election 62% 78%
A D
80%
A D
66% 77% 75%
A
73%
Used bus, rail, subway, or other public transportation instead of driving 37% 42% 42% 51% E
32% 44% 43%
Carpooled with other adults or children instead of driving alone 60% 59% 62% 62% 53% 57% 59% Walked or biked instead of driving 91% 84% 81% 86% 89% 87% 86% Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.) 38% 55% A D F
56%
A F
41% 47% 42% 46%
Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
49 Packet Pg. 60 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 45 ends

Percent "yes"
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Household member was a victim of a crime in Palo Alto 11% 18% D
11% 7% 8% 15% 13%
Reported a crime to the police in Palo Alto 14% 20% 19% 13% 10% 21% 17%

Table 44: Question 7 - Demographic Subgroup Results
Percent "yes"
Race Age Overall
White
Asian, Asian Indian,
or Pacific Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Used Palo Alto recreation centers or their services 52% 48% 47% 33% 62% A C
51%
A
50%
Visited a neighborhood park or City park 97%
B
92% 99%
B
100%
C
96% 93% 95%
Used Palo Alto public libraries or their services 74% 75% 77% 66% 82% A
74% 75%
Participated in religious or spiritual activities in Palo Alto 27% B
13% 32%
B
19% 19% 29%
A B
24%
Attended a City-sponsored event 56% 49% 64%
B
56% 65%
C
47% 55%
Talked to or visited with your immediate neighbors 86% 82% 84% 65% 87% A
93%
A
84%
Used the City’s website to conduct business or pay bills 59% 62% 59% 59% 66% C
56% 60%
Used the Utilities webpage to conduct business or pay bills 68% 75% 81% A
77%
C
78%
C
64% 72%
Contacted the City of Palo Alto (in-person, phone, email or web) for help or information
62%
C
52% 47% 48% 58% 62%
A
57%
Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
50 Packet Pg. 61 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 46 ends

Percent "yes"
Race Age Overall
White
Asian, Asian Indian,
or Pacific Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Contacted Palo Alto elected officials (in-person, phone, email or web) to express your opinion
19%
B
10% 14% 6% 19%
A
21%
A
17%
Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.)
20%
B
11% 13% 4% 16%
A
24%
A B
17%
Watched (online or on television) a local public meeting 19% B
8% 19%
B
14% 15% 18% 16%
Volunteered your time to some group/activity in Palo Alto 43% 34% 36% 23% 47% A
44%
A
40%
Voted in your most recent local election 81%
B C
58% 68% 56% 64% 89%
A B
73%
Used bus, rail, subway, or other public transportation instead of driving 42% 43% 50% 58% C
49%
C
31% 43%
Carpooled with other adults or children instead of driving alone 57% 66% 59% 71% C
66%
C
49% 59%
Walked or biked instead of driving 85% 87% 91% 91%
C
93%
C
79% 86%
Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.)
50%
B
34% 46% 38% 43% 51%
A
46%
Household member was a victim of a crime in Palo Alto 13% 9% 17% 21% B C
10% 11% 13%
Reported a crime to the police in Palo Alto 15% 15% 23% 25% B
12% 17% 17%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
51 Packet Pg. 62 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 47 ends

Question 8

Table 45: Question 8 - Response Percentages and Number of Respondents Please rate the following categories of Palo Alto
government performance. Excellent Good Fair Poor Don't know Total The value of services for the taxes paid to Palo Alto 12% N=69 39% N=221 28% N=160 12% N=67 10% N=55 100% N=573 The overall direction that Palo Alto is taking 9% N=52 32% N=184 33% N=190 13% N=77 13% N=74 100% N=577 The job Palo Alto government does at welcoming
resident involvement
12% N=68 26% N=151 21% N=119 12% N=66 30% N=172 100% N=577 Overall confidence in Palo Alto government 8% N=49 34% N=195 29% N=169 14% N=82 14% N=83 100% N=578 Generally acting in the best interest of the community 11% N=65 35% N=199 28% N=162 13% N=73 13% N=76 100% N=575 Being honest 12% N=68 31% N=180 19% N=111 8% N=46 30% N=170 100% N=576 Being open and transparent to the public 12% N=67 29% N=166 25% N=144 11% N=61 24% N=139 100% N=578 Informing residents about issues facing the community 14% N=80 34% N=195 26% N=150 9% N=52 17% N=99 100% N=575 Treating all residents fairly 14% N=79 34% N=196 15% N=88 9% N=51 28% N=160 100% N=574 Treating residents with respect 19% N=108 39% N=224 15% N=86 5% N=29 23% N=132 100% N=578

Table 46: Question 8 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the following categories of Palo Alto government performance. Excellent Good Fair Poor Total
The value of services for the taxes paid to Palo Alto 13% N=69 43% N=221 31% N=160 13% N=67 100% N=518 The overall direction that Palo Alto is taking 10% N=52 37% N=184 38% N=190 15% N=77 100% N=503 The job Palo Alto government does at welcoming resident involvement 17% N=68 37% N=151 29% N=119 16% N=66 100% N=405 Overall confidence in Palo Alto government 10% N=49 40% N=195 34% N=169 17% N=82 100% N=494 Generally acting in the best interest of the community 13% N=65 40% N=199 32% N=162 15% N=73 100% N=499 Being honest 17% N=68 45% N=180 27% N=111 11% N=46 100% N=405 Being open and transparent to the public 15% N=67 38% N=166 33% N=144 14% N=61 100% N=438 Informing residents about issues facing the community 17% N=80 41% N=195 31% N=150 11% N=52 100% N=476 Treating all residents fairly 19% N=79 47% N=196 21% N=88 12% N=51 100% N=414 Treating residents with respect 24% N=108 50% N=224 19% N=86 6% N=29 100% N=446 Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
52 Packet Pg. 63 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 48 ends

Table 47: Question 8 - Historical Results
Please rate the following
categories of Palo Alto
government performance:

Percent positive 2024 rating
compared to
2023
2003 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 The value of services for the
taxes paid to Palo Alto
NA 66% 67% 66% 66% 65% 58% 61% 58% 53% 51% 57% 56% Similar The overall direction that Palo
Alto is taking
54% 55% 59% 54% 50% 48% 40% 45% 42% 40% 42% 54% 47% Lower The job Palo Alto government
does at welcoming resident
involvement
65% 57% 58% 55% 54% 61% 50% 56% 56% 51% 46% 55% 54% Similar Overall confidence in Palo Alto
government
NA NA NA NA 52% 53% 44% 49% 46% 49% 47% 52% 49% Similar Generally acting in the best
interest of the community
NA NA NA NA 54% 53% 44% 51% 45% 50% 52% 55% 53% Similar Being honest NA NA NA NA 58% 62% 55% 61% 56% 55% 53% 62% 61% Similar Being open and transparent to
the public
NA NA NA NA NA NA NA NA NA 50% 53% 57% 53% Similar
Informing residents about
issues facing the community
NA NA NA NA NA NA NA NA NA 55% 51% 61% 58% Similar
Treating all residents fairly NA NA NA NA 57% 53% 47% 56% 51% 57% 50% 62% 66% Similar Treating residents with respect NA NA NA NA NA NA NA NA NA 67% 68% 71% 74% Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
53 Packet Pg. 64 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 49 ends

Table 48: Question 8 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of
jurisdictions for
comparison
Comparison to
benchmark
The value of services for the taxes paid to Palo Alto 52 134 359 Similar The overall direction that Palo Alto is taking 47 213 334 Similar The job Palo Alto government does at welcoming citizen
involvement
52 143 334 Similar
Overall confidence in Palo Alto government 48 176 312 Similar Generally acting in the best interest of the community 50 175 317 Similar Being honest 56 122 308 Similar
Being open and transparent to the public 52 129 292 Similar Informing residents about issues facing the community 55 74 295 Similar Treating all residents fairly 58 109 314 Similar
Treating residents with respect 64 88 289 Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
54 Packet Pg. 65 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 50 ends

Table 49: Question 8 - Geographic Subgroup Results
Percent "excellent" or "good".

Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
The value of services for the taxes paid to Palo Alto

57% 54% 51% 59% 54% 58% 56%
The overall direction that Palo Alto is taking 46% 42% 43% 57% B F
57% 42% 47%
The job Palo Alto government does at welcoming resident involvement 49% 54% 44% 66% C
55% 53% 54%
Overall confidence in Palo Alto government

45% 46% 45% 57% 51% 49% 49%
Generally acting in the best interest of the community 52% 43% 53% 62% B
63%
B
51% 53%
Being honest

61% 58% 55% 63% 66% 63% 61%
Being open and transparent to the public

53% 52% 50% 59% 48% 54% 53%
Informing residents about issues facing the community 49% 55% 59% 66% A E
47% 61% 58%
Treating all residents fairly

62% 72% 60% 68% 58% 69% 66%
Treating residents with respect

71% 71% 78% 73% 75% 78% 74%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
55 Packet Pg. 66 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 51 ends

Table 50: Question 8 - Demographic Subgroup Results
Percent "excellent" or "good".

Race Age Overall
White
Asian, Asian
Indian, or Pacific
Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
The value of services for the taxes paid to Palo Alto

59% 53% 59% 60% 53% 58% 56%
The overall direction that Palo Alto is taking 48% 55%
C
34% 44% 52% 47% 47%
The job Palo Alto government does at welcoming
resident involvement
56% 57% 53% 60% 56% 52% 54%
Overall confidence in Palo Alto government

50% 54% 51% 56% 51% 48% 49%
Generally acting in the best interest of the community 52% 62% A
53% 61% 53% 53% 53%
Being honest 61% 70% 55% 80%
B C
61% 58% 61%
Being open and transparent to the public 53% 62% 46% 69% C
55% 49% 53%
Informing residents about issues facing the
community
62%
C
60%
C
44% 67% 55% 58% 58%
Treating all residents fairly

69% 70% 61% 76% 67% 65% 66%
Treating residents with respect 76% 82%
C
65% 90%
B C
75% 72% 74%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
56 Packet Pg. 67 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 52 ends

Question 9
Table 51: Question 9 - Response Percentages and Number of Respondents Overall, how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Don't
know Total
The City of Palo Alto 22% N=128 49% N=281 19% N=110 5% N=30 5% N=28 100% N=577 The State Government 8% N=46 36% N=204 31% N=177 18% N=101 8% N=46 100% N=574 The Federal Government 6% N=33 31% N=180 34% N=197 19% N=112 9% N=51 100% N=574

Table 52: Question 9 - Response Percentages and Number of Respondents without "Don't Know" Responses Overall, how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Total
The City of Palo Alto 23% N=128 51% N=281 20% N=110 6% N=30 100% N=550 The State Government 9% N=46 39% N=204 34% N=177 19% N=101 100% N=528 The Federal Government 6% N=33 34% N=180 38% N=197 21% N=112 100% N=522

Table 53: Question 9 - Historical Results
Overall, how would you rate the
quality of the services provided
by each of the following?
Percent positive 2024 rating
compared to
2023 2003 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 The City of Palo Alto 87% 83% 88% 84% 83% 85% 81% 86% 82% 73% 72% 74% 74% Similar State Government 38% 26% 41% 33% NA 47% 46% 54% 46% 52% 57% 50% 47% Similar The Federal Government 32% 41% 50% 37% 48% 46% 46% 36% 33% 27% 47% 45% 41% Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
57 Packet Pg. 68 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 53 ends

Table 54: Question 9 - Benchmark Comparisons
City of Palo Alto rating Rank
Number of
jurisdictions for
comparison
Comparison to
benchmark
The City of Palo Alto 64 130 349 Similar
The Federal Government 42 82 301 Similar

Table 55: Question 9 - Geographic Subgroup Results
Percent "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
The City of Palo Alto 73% 74% 73% 76% 73% 76% 74%
The State Government 32% 46% 53%
A
52%

57%
A
45% 47%
The Federal Government 24% 42%
A
39% 42%
A
45%
A
46%
A
41%

Table 56: Question 9 - Demographic Subgroup Results
Percent "excellent" or "good"
Race Age Overall
White
Asian, Asian Indian, or
Pacific Islander
Other race or Multi-
racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
The City of Palo Alto 76% 73% 82% 89%
B C
72% 73% 74%
The State Government 50% 41% 51% 45% 47% 50% 47%
The Federal Government 44%
B
33% 43% 25% 42%
A
49%
A
41%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
58 Packet Pg. 69 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 54 ends

Question 10
Table 57: Question 10 - Response Percentages and Number of Respondents including "Don't Know" Responses Please rate the quality of each of the following
services in Palo Alto: Excellent Good Fair Poor Don't know Total Traffic enforcement 13% N=75 38% N=215 24% N=139 15% N=87 10% N=56 100% N=573 Traffic signal timing 13% N=78 42% N=240 29% N=166 13% N=73 4% N=21 100% N=578 Street repair 13% N=72 39% N=223 28% N=163 19% N=108 1% N=8 100% N=574 Street cleaning 29% N=168 50% N=290 15% N=85 5% N=30 0% N=2 100% N=575 Street tree maintenance 25% N=146 45% N=258 18% N=103 9% N=52 3% N=15 100% N=574 Sidewalk maintenance 15% N=86 41% N=233 32% N=182 10% N=59 2% N=12 100% N=573 Land use, planning, and zoning 7% N=38 25% N=145 25% N=140 21% N=120 22% N=128 100% N=570 Code enforcement (weeds, abandoned buildings, etc.) 7% N=41 22% N=126 25% N=143 12% N=67 34% N=193 100% N=570 Preservation of natural areas (open space, farmlands,
and greenbelts)
31% N=177 41% N=237 14% N=78 4% N=21 10% N=59 100% N=572 Building and planning application processing services 4% N=25 10% N=59 16% N=92 21% N=119 49% N=279 100% N=574 Affordable high-speed internet access 11% N=63 24% N=137 22% N=127 22% N=125 21% N=120 100% N=572 Electric utility 26% N=151 39% N=223 23% N=133 9% N=53 2% N=14 100% N=575 Gas utility 26% N=147 40% N=232 20% N=117 6% N=37 7% N=42 100% N=574 Utility payment options 38% N=222 36% N=207 14% N=82 4% N=22 8% N=44 100% N=576 Drinking water 47% N=274 36% N=206 12% N=72 3% N=19 1% N=6 100% N=576 Sewer services 32% N=183 45% N=257 13% N=75 2% N=12 8% N=48 100% N=576 Storm water management (storm drainage, dams,
levees, etc.)
25% N=144 42% N=241 16% N=91 4% N=23 13% N=73 100% N=573 Refuse collection (garbage, recycling, yard waste, and
e-waste)
44% N=256 36% N=210 13% N=75 4% N=24 2% N=11 100% N=576 Police services 27% N=158 27% N=155 10% N=58 2% N=14 33% N=190 100% N=574 Crime prevention 19% N=106 34% N=196 17% N=95 7% N=40 23% N=133 100% N=570 Animal control 21% N=123 31% N=180 10% N=58 1% N=7 36% N=206 100% N=573 Ambulance or emergency medical services 27% N=155 20% N=115 4% N=25 0% N=2 48% N=272 100% N=569 Fire emergency services 29% N=167 21% N=121 4% N=22 1% N=4 45% N=256 100% N=570 Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
59 Packet Pg. 70 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 55 ends

Please rate the quality of each of the following
services in Palo Alto: Excellent Good Fair Poor Don't know Total Fire prevention and education 20% N=114 22% N=127 8% N=48 2% N=10 47% N=269 100% N=569 Palo Alto open space (e.g., Foothills, Baylands) 54% N=312 30% N=173 9% N=53 1% N=6 5% N=29 100% N=573 City parks 52% N=296 38% N=216 8% N=47 2% N=10 1% N=6 100% N=575 Recreation programs or classes 26% N=150 31% N=175 12% N=68 2% N=13 29% N=169 100% N=574 Recreation centers or facilities 27% N=153 35% N=198 12% N=66 2% N=14 25% N=140 100% N=570 Public library services (e.g., hold requests, storytimes, teen events, bookclubs)
51% N=293 23% N=129 5% N=29 1% N=8 20% N=114 100% N=573 Library facilities (buildings, computer equipment,
accessibility)
52% N=296 25% N=146 5% N=28 1% N=4 17% N=100 100% N=573 Variety of library materials (books, e-books,
streaming, databases, audiobooks)
49% N=278 24% N=136 8% N=43 1% N=7 19% N=108 100% N=572 Art programs and theater 27% N=151 32% N=180 8% N=44 3% N=17 31% N=174 100% N=566 City-sponsored special events 19% N=107 33% N=185 14% N=78 3% N=16 32% N=183 100% N=569 City website (cityofpaloalto.org) 19% N=107 43% N=244 19% N=110 4% N=25 15% N=84 100% N=570 Overall customer service by Palo Alto employees
(police, receptionists, planners, etc.)
23% N=132 43% N=240 14% N=78 3% N=19 17% N=93 100% N=561

Table 58: Question 10 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Total Traffic enforcement 15% N=75 42% N=215 27% N=139 17% N=87 100% N=517 Traffic signal timing 14% N=78 43% N=240 30% N=166 13% N=73 100% N=557 Street repair 13% N=72 39% N=223 29% N=163 19% N=108 100% N=566 Street cleaning 29% N=168 51% N=290 15% N=85 5% N=30 100% N=572 Street tree maintenance 26% N=146 46% N=258 18% N=103 9% N=52 100% N=558 Sidewalk maintenance 15% N=86 42% N=233 33% N=182 11% N=59 100% N=560 Land use, planning, and zoning 9% N=38 33% N=145 32% N=140 27% N=120 100% N=442 Code enforcement (weeds, abandoned buildings, etc.) 11% N=41 33% N=126 38% N=143 18% N=67 100% N=377 Preservation of natural areas (open space, farmlands, and greenbelts) 35% N=177 46% N=237 15% N=78 4% N=21 100% N=513 Building and planning application processing services 8% N=25 20% N=59 31% N=92 40% N=119 100% N=295 Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
60 Packet Pg. 71 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 56 ends

Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Total Affordable high-speed internet access 14% N=63 30% N=137 28% N=127 28% N=125 100% N=453 Electric utility 27% N=151 40% N=223 24% N=133 9% N=53 100% N=561 Gas utility 28% N=147 44% N=232 22% N=117 7% N=37 100% N=532 Utility payment options 42% N=222 39% N=207 15% N=82 4% N=22 100% N=532 Drinking water 48% N=274 36% N=206 13% N=72 3% N=19 100% N=571 Sewer services 35% N=183 49% N=257 14% N=75 2% N=12 100% N=528 Storm water management (storm drainage, dams, levees, etc.) 29% N=144 48% N=241 18% N=91 5% N=23 100% N=500 Refuse collection (garbage, recycling, yard waste, and e-waste) 45% N=256 37% N=210 13% N=75 4% N=24 100% N=565 Police services 41% N=158 40% N=155 15% N=58 4% N=14 100% N=384 Crime prevention 24% N=106 45% N=196 22% N=95 9% N=40 100% N=437 Animal control 33% N=123 49% N=180 16% N=58 2% N=7 100% N=367 Ambulance or emergency medical services 52% N=155 39% N=115 8% N=25 1% N=2 100% N=297 Fire emergency services 53% N=167 39% N=121 7% N=22 1% N=4 100% N=314 Fire prevention and education 38% N=114 42% N=127 16% N=48 3% N=10 100% N=300 Palo Alto open space (e.g., Foothills, Baylands) 57% N=312 32% N=173 10% N=53 1% N=6 100% N=544 City parks 52% N=296 38% N=216 8% N=47 2% N=10 100% N=569 Recreation programs or classes 37% N=150 43% N=175 17% N=68 3% N=13 100% N=406 Recreation centers or facilities 35% N=153 46% N=198 15% N=66 3% N=14 100% N=430 Public library services (e.g., hold requests, storytimes, teen events, bookclubs)
64% N=293 28% N=129 6% N=29 2% N=8 100% N=459
Library facilities (buildings, computer equipment, accessibility) 63% N=296 31% N=146 6% N=28 1% N=4 100% N=473 Variety of library materials (books, e-books, streaming, databases, audiobooks)
60% N=278 29% N=136 9% N=43 2% N=7 100% N=464
Art programs and theater 39% N=151 46% N=180 11% N=44 4% N=17 100% N=392 City-sponsored special events 28% N=107 48% N=185 20% N=78 4% N=16 100% N=386 City website (cityofpaloalto.org) 22% N=107 50% N=244 23% N=110 5% N=25 100% N=486 Overall customer service by Palo Alto employees (police, receptionists, planners, etc.)
28% N=132 51% N=240 17% N=78 4% N=19 100% N=468

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
61 Packet Pg. 72 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 57 ends

Table 59: Question 10 - Historical Results*
Please rate the quality of each of
the following services in Palo
Alto:

Percent positive 2024 rating
compared to
2023 2003 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 Traffic enforcement 64% 61% 66% 64% 62% 60% 60% 60% 53% 65% 55% 65% 56% Lower Traffic signal timing NA 52% 47% 53% 53% 47% 50% 49% 45% 59% 50% 63% 57% Lower Street repair 50% 40% 42% 47% 55% 51% 57% 55% 46% 56% 46% 42% 52% Higher Street cleaning 75% 79% 80% 76% 80% 75% 77% 78% 72% 83% 82% 79% 80% Similar Street tree maintenance 62% 70% 71% 66% 80% 73% 71% 75% 72% 75% 76% 67% 72% Similar Sidewalk maintenance 50% 51% 53% 56% 62% 62% 61% 65% 61% 63% 61% 63% 57% Lower Land use, planning and zoning 41% 45% 51% 36% 43% 40% 37% 40% 39% 40% 38% 40% 41% Similar Code enforcement (weeds,
abandoned buildings, etc.)
55% 56% 61% 57% 62% 59% 52% 56% 55% 52% 51% 53% 44% Lower Preservation of natural areas
(open space, farmlands, and
greenbelts)
NA NA NA NA NA NA NA NA NA 83% 83% 83% 81% Similar
Building and planning application
processing services
NA NA NA NA NA NA NA NA 44% 43% 35% 38% 29% Lower
Affordable high-speed internet
access
NA NA NA NA NA NA NA NA NA 39% 41% 45% 44% Similar
Electric utility NA 85% 84% 80% 72% 87% 86% 87% 83% 77% 80% 73% 67% Lower Gas utility NA 82% 86% 81% 88% 88% 87% 89% 84% 78% 81% 70% 71% Similar Utility payment options NA NA NA NA NA NA NA NA 85% 86% 87% 85% 80% Similar Drinking water 82% 86% 83% 88% 89% 88% 87% 88% 87% 88% 91% 86% 84% Similar Sewer services 84% 84% 82% 84% 89% 88% 88% 88% 85% 87% 87% 87% 83% Similar Storm water management (storm
drainage, dams, levees, etc.)
65% 74% 75% 69% 80% 71% 75% 81% 71% 83% 78% 73% 77% Similar Refuse collection (garbage,
recycling, yard waste, and e-
waste)
NA NA NA NA NA NA NA NA 85% 87% 85% 87% 83% Similar
Police services 89% 88% 86% 86% 87% 88% 88% 93% 89% 78% 86% 84% 81% Similar Crime prevention NA 81% 74% 75% 80% 79% 80% 81% 78% 67% 64% 68% 69% Similar Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
62 Packet Pg. 73 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 58 ends

Please rate the quality of each of
the following services in Palo
Alto:

Percent positive 2024 rating
compared to
2023 2003 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 2023 2024 Animal control 79% 72% 78% 76% 80% 80% 77% 80% 75% 82% 81% 78% 82% Similar Ambulance or emergency
medical services
95% 93% 96% 93% 97% 95% 96% 96% 93% 93% 88% 90% 91% Similar Fire emergency services 96% 92% 96% 93% 95% 97% 97% 97% 94% 94% 93% 93% 92% Similar Fire prevention and education NA 76% 80% 82% 85% 85% 85% 87% 84% 82% 81% 77% 80% Similar Palo Alto open space NA NA NA NA 82% 84% 81% 86% 83% 86% 92% 93% 89% Similar City parks 90% 94% 91% 93% 92% 93% 91% 94% 91% 91% 93% 93% 90% Similar Recreation programs or classes 83% 81% 87% 87% 87% 84% 84% 87% 81% 83% 79% 83% 80% Similar Recreation centers or facilities 77% 75% 85% 80% 84% 86% 81% 86% 82% 82% 79% 85% 81% Similar Public library services (e.g., hold
requests, storytimes, teen events,
bookclubs)
NA NA NA NA NA NA NA NA NA 92% 93% 93% 92% Similar
Library facilities (buildings,
computer equipment,
accessibility)
NA NA NA NA NA NA NA NA 92% 94% 95% 93% 93% Similar
Variety of library materials
(books, e-books, streaming,
databases, audiobooks)
60% 72% 88% 81% 88% 83% 82% 86% 88% 86% 92% 90% 89% Similar Art programs and theater NA 81% 82% 82% 69% 80% 78% 82% 76% 82% 89% 83% 84% Similar City-sponsored special events NA NA NA NA 75% 75% 73% 75% 77% 72% 74% 75% 76% Similar City website (cityofpaloalto.org) NA 67% 70% 69% 88% 69% 66% 72% 65% 69% 70% 73% 72% Similar Overall customer service by Palo
Alto employees (police,
receptionists, planners, etc.)
78% 76% 81% 79% 81% 74% 77% 84% 77% 79% 80% 78% 79% Similar *Prior to 2023, “Public information (Police/public safety)” was “Public information services (Police/public safety)” and “Public information (non-Police/public safety)” was “Public information services (non-Police/public safety)”.

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
63 Packet Pg. 74 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 59 ends

Table 60: Question 10 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of
jurisdictions for
comparison
Comparison to
benchmark
Traffic enforcement 51 211 341 Similar
Traffic signal timing 53 116 308 Similar
Street repair 49 135 354 Similar
Street cleaning 68 61 318 Higher
Sidewalk maintenance 54 140 318 Similar
Land use, planning and zoning 41 187 322 Similar
Code enforcement (weeds, abandoned buildings, etc.) 46 152 335 Similar Preservation of natural areas (open space, farmlands and greenbelts)
70 32 305 Higher
Affordable high-speed internet access 44 224 284 Similar Utility payment options 73 5 297 Higher
Drinking water 76 34 320 Higher
Sewer services 72 110 313 Similar
Storm water management (storm drainage, dams, levees,
etc.)
67 106 326 Similar
Police emergency services 73 118 360 Similar
Crime prevention 61 187 337 Similar
Animal control 71 27 319 Higher
Ambulance or emergency medical services 81 49 325 Similar Fire emergency services 81 97 340 Similar
Fire prevention and education 72 96 314 Similar
Palo Alto open space (e.g. Foothills, Baylands) 82 3 303 Much higher City parks 80 28 337 Higher
Recreation programs or classes 71 43 320 Higher
Recreation centers or facilities 71 48 312 Higher

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
64 Packet Pg. 75 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 60 ends

Table 61: Question 10 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Traffic enforcement 53% 59% 52% 60% 58% 55% 56%
Traffic signal timing 63% 57% 49% 64%
C
50% 56% 57%
Street repair 47% 52% 53% 54% 52% 53% 52%
Street cleaning 66% 85%
A E
85%
A E
80%
A
68% 85%
A E
80%
Street tree maintenance 72% 69% 60% 71% 81%
C
79%

72%
Sidewalk maintenance 60% 59% 50% 59% 58% 55% 57%
Land use, planning, and zoning 32% 43% 30% 48%
C
58%
A C F
39% 41%
Code enforcement (weeds, abandoned buildings, etc.) 34% 46% 35% 44% 55% 48% 44% Preservation of natural areas (open space, farmlands, and greenbelts) 77% 87% 82% 80% 84% 77% 81% Building and planning application processing services 13% 30% 23% 41% A E
21% 35%
A
29%
Affordable high-speed internet access 36% 45% 47% 50% 49% 40% 44% Electric utility 60% 70% 64% 68% 64% 69% 67%
Gas utility 64% 75% 67% 71% 77% 72% 71%
Utility payment options 68% 81%
A
74% 78% 94%
A C D
87%
A C
80%
Drinking water 85% 82% 88% 86% 88% 80% 84%
Sewer services 82% 83% 82% 82% 88% 84% 83%
Storm water management (storm drainage, dams, levees, etc.) 75% 73% 77% 74% 78% 83% 77% Refuse collection (garbage, recycling, yard waste, and e-waste) 80% 80% 87% 88% 84% 79% 83% Police services 81% 73% 77% 85% 90%
B
85%
B
81%
Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
65 Packet Pg. 76 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 61 ends

Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Crime prevention 56% 64% 63% 77%
A
79%
A
73%
A
69%
Animal control 75% 88% 84% 77% 85% 83% 82%
Ambulance or emergency medical services 85% 90% 98% 87% 93% 93% 91% Fire emergency services 84% 92% 98%
A
89% 96% 93% 92%
Fire prevention and education 76% 78% 87% 83% 77% 80% 80% Palo Alto open space (e.g., Foothills, Baylands) 83% 88% 89% 90% 86% 94% A
89%
City parks 88% 89% 89% 91% 87% 92% 90%
Recreation programs or classes 85% 79% 86% 79% 80% 76% 80% Recreation centers or facilities 81% 84% 74% 82% 86% 82% 81% Public library services (e.g., hold requests, storytimes, teen events, bookclubs) 90% 92% 93% 98% F
95% 86% 92%
Library facilities (buildings, computer equipment, accessibility) 91% 93% 91% 97% 98% 91% 93% Variety of library materials (books, e-books, streaming, databases, audiobooks) 88% 84% 93% 91% 89% 90% 89% Art programs and theater 85% 75% 85% 87%
B
87% 89%
B
84%
City-sponsored special events 76% 68% 75% 81% 87%
B
74% 76%
City website (cityofpaloalto.org) 68% 69% 79% 76% 73% 71% 72% Overall customer service by Palo Alto employees (police, receptionists, planners, etc.) 80% 79% 78% 81% 79% 79% 79%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
66 Packet Pg. 77 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 62 ends

Table 62: Question 10 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian
Indian, or
Pacific Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Traffic enforcement 52% 65%
A
67%
A
54% 60% 55% 56%
Traffic signal timing 54% 71%
A C
49% 56% 65%
C
53% 57%
Street repair 52% 52% 56% 58%
C
57%
C
47% 52%
Street cleaning 80% 80% 82% 82% 82% 78% 80%
Street tree maintenance 75% 74% 68% 77% 76%
C
67% 72%
Sidewalk maintenance 55% 60% 64% 59% 64%
C
51% 57%
Land use, planning, and zoning 40% 40% 52% 41% 51%
C
34% 41%
Code enforcement (weeds, abandoned buildings, etc.) 41% 54% A
41% 50% 47% 41% 44%
Preservation of natural areas (open space, farmlands, and greenbelts)
79% 85% 82% 80% 83% 80% 81%
Building and planning application processing services 23% 39% A
32% 26% 40%
C
21% 29%
Affordable high-speed internet access 44% 45% 48% 58%
B C
37% 45% 44%
Electric utility 68% 65% 71% 73%
B
59% 71%
B
67%
Gas utility 73% 69% 73% 76%
B
63% 76%
B
71%
Utility payment options 82% 78% 82% 83%
B
72% 88%
B
80%
Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
67 Packet Pg. 78 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 63 ends

Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian
Indian, or
Pacific Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Drinking water 86% 82% 79% 81% 80% 88%
B
84%
Sewer services 86%
B
79% 85% 88%
B
76% 88%
B
83%
Storm water management (storm drainage, dams, levees,
etc.)
80% 72% 81% 77% 74% 80% 77%
Refuse collection (garbage, recycling, yard waste, and e- waste)
84% 81% 84% 84% 78% 87%
B
83%
Police services

83% 81% 80% 78% 80% 85% 81%
Crime prevention 77%
B C
64% 59% 74% 69% 69% 69%
Animal control 86% 82% 77% 90% 83% 80% 82%
Ambulance or emergency medical services 95%
B
84% 90% 100
%
B
88% 92% 91%
Fire emergency services 95%
B
84% 94% 98% 90% 93% 92%
Fire prevention and education 90%
B C
75% 61% 82% 80% 81% 80%
Palo Alto open space (e.g., Foothills, Baylands) 93%
C
87% 83% 90% 88% 90% 89%
City parks 92% 88% 86% 91% 89% 91% 90%
Recreation programs or classes 84% 78% 73% 73% 80% 83% 80% Recreation centers or facilities 83% 82% 79% 83% 81% 82% 81% Public library services (e.g., hold requests, storytimes, teen events, bookclubs)
96%
B C
89% 86% 94% 90% 93% 92%
Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
68 Packet Pg. 79 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 64 ends

Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian
Indian, or
Pacific Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Library facilities
(buildings, computer equipment, accessibility)
97%
B
90% 91% 97% 93% 92% 93%
Variety of library materials
(books, e-books, streaming, databases, audiobooks)
94%
B C
85% 80% 91% 87% 90% 89%
Art programs and theater 89%
B
78% 84% 90% 81% 86% 84%
City-sponsored special events 81%
B
70% 78% 82% 77% 75% 76%
City website (cityofpaloalto.org) 72% 76% 72% 84%
C
74% 67% 72%
Overall customer service by Palo Alto employees
(police, receptionists, planners, etc.)
81% 81% 82% 85%
C
82% 75% 79%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
69 Packet Pg. 80 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 65 ends

Question 11

Table 63: Question 11 - Response Percentages and Number of Respondents including "Don't Know" Responses Please rate the following as they relate to Palo Alto
Utilities’ services: Excellent Good Fair Poor Don't know Total Reliability of utility services 42% N=240 44% N=251 9% N=51 3% N=15 2% N=12 100% N=569 Affordability of utility services 13% N=76 31% N=178 29% N=165 23% N=131 3% N=19 100% N=569 Community value received from the City owning and
operating its own municipal utility services
34% N=193 32% N=185 13% N=76 5% N=29 16% N=89 100% N=572 Utilities online customer self-service features 25% N=144 33% N=185 13% N=77 4% N=21 25% N=140 100% N=567 Providing opportunities for energy and water
efficiency at home or business
22% N=127 30% N=173 17% N=94 6% N=37 24% N=138 100% N=569 Working hard to keep utilities prices competitive 15% N=87 24% N=136 18% N=103 16% N=93 26% N=148 100% N=567 Value of all the services Palo Alto Utilities provides for the price you pay
19% N=106 34% N=191 27% N=151 12% N=66 10% N=54 100% N=569 Ease of obtaining information or performing a
transaction through the City’s website
20% N=113 32% N=182 18% N=103 6% N=32 24% N=138 100% N=567 Value of Palo Alto Utilities’ customer communications 20% N=114 36% N=206 19% N=110 3% N=16 22% N=124 100% N=570 Ease of contacting Utilities department staff 21% N=119 24% N=140 15% N=89 4% N=21 36% N=205 100% N=573 Speed of response after contacting Utilities
department staff
21% N=123 23% N=134 14% N=82 2% N=14 38% N=220 100% N=573

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
70 Packet Pg. 81 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 66 ends

Table 64: Question 11 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the following as they relate to Palo Alto Utilities’ services: Excellent Good Fair Poor Total
Reliability of utility services 43% N=240 45% N=251 9% N=51 3% N=15 100% N=557 Affordability of utility services 14% N=76 32% N=178 30% N=165 24% N=131 100% N=550 Community value received from the City owning and operating its own municipal utility services
40% N=193 38% N=185 16% N=76 6% N=29 100% N=482
Utilities online customer self-service features 34% N=144 43% N=185 18% N=77 5% N=21 100% N=427 Providing opportunities for energy and water efficiency at home or business
29% N=127 40% N=173 22% N=94 8% N=37 100% N=431
Working hard to keep utilities prices competitive 21% N=87 32% N=136 25% N=103 22% N=93 100% N=420 Value of all the services Palo Alto Utilities provides for the price you pay
21% N=106 37% N=191 29% N=151 13% N=66 100% N=514
Ease of obtaining information or performing a transaction through the City’s website
26% N=113 42% N=182 24% N=103 7% N=32 100% N=429
Value of Palo Alto Utilities’ customer communications 25% N=114 46% N=206 25% N=110 4% N=16 100% N=446 Ease of contacting Utilities department staff 32% N=119 38% N=140 24% N=89 6% N=21 100% N=368 Speed of response after contacting Utilities department staff 35% N=123 38% N=134 23% N=82 4% N=14 100% N=353

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
71 Packet Pg. 82 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 67 ends

Table 65: Question 11 - Historical Results
Please rate the following as they relate to Palo Alto Utilities' services:

Percent positive 2024 rating compared to
2023 2017 2018 2021 2022 2023 2024
Reliability of utility services 96% 94% 93% 88% 91% 88% Similar Affordability of utility services 64% 59% 58% 60% 51% 46% Similar Community value received from the City owning and operating its own municipal utility services
81% 79% 84% 86% 79% 78% Similar
Utilities online customer self-service features NA 78% 86% 82% 83% 77% Lower Providing opportunities for energy and water efficiency at home or business 83% 75% 80% 76% 77% 70% Lower Working hard to keep utilities prices competitive 63% 59% 62% 68% 56% 53% Similar Value of all the services Palo Alto Utilities provides for the price you pay 68% 62% 66% 68% 64% 58% Lower Ease of obtaining information or performing a transaction through the City’s website
65% 61% 72% 75% 71% 69% Similar
Value of Palo Alto Utilities’ customer communications 76% 70% 80% 78% 72% 72% Similar Ease of contacting Utilities department staff NA 75% 84% 81% 76% 70% Lower Speed of response after contacting Utilities department staff NA 76% 83% 84% 75% 73% Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
72 Packet Pg. 83 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 68 ends

Table 66: Question 11 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Reliability of utility services

83% 90% 85% 91% 83% 90% 88%
Affordability of utility services 33% 47% 43% 51%
A
58%
A
46% 46%
Community value received from the City owning and operating its own municipal utility services
80% 84%
C E
70% 78% 69% 82% 78%
Utilities online customer self-service features 70% 74% 67% 84% C
72% 86%
A B C
77%
Providing opportunities for energy and water efficiency at home or business 59% 63% 71% 73% 70% 79% A B
70%
Working hard to keep utilities prices competitive

54% 54% 51% 54% 56% 52% 53%
Value of all the services Palo Alto Utilities provides for the price you pay

59% 50% 55% 61% 59% 61% 58%
Ease of obtaining information or performing a transaction through the City’s website

62% 65% 68% 74% 75% 68% 69%
Value of Palo Alto Utilities’ customer communications

71% 68% 74% 72% 83% 69% 72%
Ease of contacting Utilities department staff 72% 62% 80% B
71% 78% 66% 70%
Speed of response after contacting Utilities department staff

74% 69% 80% 78% 76% 66% 73%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
73 Packet Pg. 84 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 69 ends

Table 67: Question 11 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian
Indian, or
Pacific Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Reliability of utility services 93%
B
82% 86% 94%
B
85% 88% 88%
Affordability of utility services 45% 47% 46% 45% 39% 52% B
46%
Community value received from the City owning and operating its own municipal utility services
78% 77% 85% 86%
B
66% 84%
B
78%
Utilities online customer self-service features 76% 77% 90% A B
78% 77% 78% 77%
Providing opportunities for energy and water efficiency at home or business
73% 66% 60% 61% 65% 77%
A B
70%
Working hard to keep utilities prices competitive 52% 57% 52% 58% B
42% 60%
B
53%
Value of all the services Palo Alto Utilities provides for the price you pay
57% 60% 58% 62%
B
49% 63%
B
58%
Ease of obtaining information or performing a transaction through the City’s website
67% 71% 77% 84%
B C
70% 60% 69%
Value of Palo Alto Utilities’ customer communications 73% 73% 74% 91% B C
66% 69% 72%
Ease of contacting Utilities department staff 72% 68% 76% 75% 70% 69% 70% Speed of response after contacting Utilities department staff

74% 70% 78% 73% 73% 73% 73%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
74 Packet Pg. 85 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 70 ends

Question 12

Table 68: Question 12 - Response Percentages and Number of Respondents Please rate how important, if at all, you think it is for the Palo Alto community to focus on each of the following in the coming two years. Essential
Very
important
Somewhat
important
Not at all
important Total
Overall “built environment” of Palo Alto (including overall design, buildings, parks and transportation systems)
42% N=238 37% N=209 19% N=108 2% N=13 100% N=568
Overall economic health of Palo Alto 41% N=234 37% N=214 18% N=103 4% N=21 100% N=571 Overall feeling of safety in Palo Alto 57% N=325 26% N=147 16% N=94 1% N=8 100% N=574 Overall quality of natural environment in Palo Alto 39% N=220 41% N=233 18% N=100 3% N=18 100% N=571 Overall health and wellness opportunities in Palo Alto 23% N=133 38% N=217 33% N=187 6% N=37 100% N=574 Overall opportunities for education, culture and the arts 28% N=161 41% N=231 28% N=161 3% N=17 100% N=569 Residents' connection and engagement with their community 19% N=109 41% N=232 34% N=195 6% N=33 100% N=569 Reducing community greenhouse gas emissions 28% N=159 32% N=182 29% N=164 11% N=65 100% N=569 Increasing local solar generation capacity within city boundaries 24% N=136 31% N=176 33% N=189 12% N=69 100% N=571 Faster notification systems (online, mobile or email) for Utilities billing issues, efficiency tips, outage information
19% N=110 27% N=157 41% N=233 12% N=71 100% N=572
Faster notification systems (online, mobile or email) for public safety issues
32% N=180 29% N=168 31% N=179 7% N=42 100% N=570
This question did not have a “don’t know” response option.

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
75 Packet Pg. 86 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 71 ends

Table 69: Question 12 - Historical Results
Please rate how important, if at all, you think it is for the Palo Alto community to focus on each of the following in the coming two years.

Percent positive 2024 rating
compared to
2023 2015 2016 2017 2018 2021 2022 2023 2024
Overall “built environment” of Palo Alto (including overall design, buildings, parks and transportation systems)
80% 82% 75% 78% 81% 84% 81% 79% Similar
Overall economic health of Palo Alto 78% 82% 76% NA 85% 81% 87% 78% Lower Overall feeling of safety in Palo Alto 82% 80% 80% 81% 83% 87% 87% 82% Similar Overall quality of natural environment in Palo Alto 81% 84% 79% 78% 85% 83% 84% 79% Similar Overall health and wellness opportunities in Palo Alto 61% 65% 62% NA 66% 66% 71% 61% Lower Overall opportunities for education, culture and the arts 67% 70% 67% NA 70% 74% 72% 69% Similar Residents’ connection and engagement with their community 71% 73% 70% NA 66% 68% 61% 60% Similar Reducing community greenhouse gas emissions NA NA 58% 64% 67% 70% 68% 60% Lower Increasing local solar generation capacity within city boundaries NA NA 57% 55% 62% 63% 67% 55% Lower Faster notification systems (online, mobile or email) for Utilities billing issues, efficiency tips, outage information
NA NA NA 45% 46% 53% 57% 47% Lower
Faster notification systems (online, mobile or email) for public safety issues
NA NA NA 63% 64% 68% 74% 61% Lower

Table 70: Question 12 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of
jurisdictions for
comparison
Comparison to
benchmark
Overall “built environment” of Palo Alto (including overall design, buildings, parks and transportation systems) 73 76 297 Similar Overall economic health of Palo Alto. 72 285 297 Lower
Overall feeling of safety in Palo Alto 79 209 297 Similar Overall quality of natural environment in Palo Alto 72 189 297 Similar Overall health and wellness opportunities in Palo Alto 59 288 297 Lower Overall opportunities for education, culture and the arts 65 190 297 Similar Residents’ connection and engagement with their community 58 280 297 Lower

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
76 Packet Pg. 87 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 72 ends

Table 71: Question 12 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Overall “built environment” of Palo Alto (including overall design, buildings, parks and transportation systems)
80% 79% 83% 73% 78% 80% 79%
Overall economic health of Palo Alto 82% 80% 74% 78% 78% 78% 78% Overall feeling of safety in Palo Alto 89%
F
83% 84% 83% 85% 76% 82%
Overall quality of natural environment in Palo Alto 80% 84% 78% 77% 80% 77% 79% Overall health and wellness opportunities in Palo Alto 66% 62% 66% 65% 50% 56% 61% Overall opportunities for education, culture and the arts 66% 74% 64% 68% 79% 67% 69% Residents' connection and engagement with their community 58% 59% 56% 66% 66% 56% 60% Reducing community greenhouse gas emissions 60% 64% 58% 61% 53% 59% 60% Increasing local solar generation capacity within city boundaries 52% 59% F
57% 58% 61% 47% 55%
Faster notification systems (online, mobile or email) for Utilities billing issues, efficiency tips, outage information
46% 46% 51% 51% 48% 42% 47%
Faster notification systems (online, mobile or email) for public safety issues 57% 60% 66% 67% 55% 59% 61%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
77 Packet Pg. 88 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 73 ends

Table 72: Question 12 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race Age Overall
White
Asian, Asian Indian, or
Pacific Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Overall “built environment” of Palo Alto (including overall design, buildings, parks and transportation systems)
80% 78% 77% 72% 79% 82%
A
79%
Overall economic health of Palo Alto 78% 80% 75% 59% 80% A
87%
A
78%
Overall feeling of safety in Palo Alto 77% 90%
A
85% 60% 89%
A
88%
A
82%
Overall quality of natural environment in Palo Alto 79% 75% 86% B
67% 80%
A
84%
A
79%
Overall health and wellness opportunities in Palo Alto 57% 62% 71% A
42% 59%
A
71%
A B
61%
Overall opportunities for education, culture and the arts 65% 73% 75% 60% 70% A
72%
A
69%
Residents' connection and engagement with their community 60% 59% 62% 52% 59% 64% A
60%
Reducing community greenhouse gas emissions 61% 59% 59% 61% 53% 64% B
60%
Increasing local solar generation capacity within city boundaries 54% 55% 58% 45% 53% 61% A
55%
Faster notification systems (online, mobile or email) for Utilities billing issues, efficiency tips, outage information
41% 60%
A
47% 21% 48%
A
60%
A B
47%
Faster notification systems (online, mobile or email) for public safety issues
56% 74%
A C
57% 33% 61%
A
76%
A B
61%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
78 Packet Pg. 89 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 74 ends

Question 13

Table 73: Question 13 - Response Percentages and Number of Respondents Including "Don't Know" Responses In a typical week, how likely are you to: Very likely
Somewhat
likely
Somewhat
unlikely Very unlikely
Don't
know Total
Participate in organized group activities (such as
clubs, sports teams, volunteer your time, attend
church/temple)
30% N=173 21% N=120 19% N=108 28% N=162 2% N=11 100% N=574 Spend quality time with local friends, family, and/or
neighbors
56% N=320 28% N=158 11% N=62 6% N=33 0% N=0 100% N=573

Table 74: Question 13 - Response Percentages and Number of Respondents Without "Don't Know" Responses In a typical week, how likely are you to: Very likely
Somewhat
likely
Somewhat
unlikely Very unlikely Total
Participate in organized group activities (such as clubs, sports teams, volunteer your time, attend church/temple)
31% N=173 21% N=120 19% N=108 29% N=162 100% N=562
Spend quality time with local friends, family, and/or neighbors

56% N=320 28% N=158 11% N=62 6% N=33 100% N=573

Table 75: Question 13 - Historical Results
In a typical week, how likely are you to:

Percent positive (e.g., very/somewhat likely) 2024
rating
compared
to 2023 2017 2018 2021 2022 2023 2024
Participate in organized group activities (such as clubs, sports teams volunteer your time, attend church/temple)
52% 56% 47% 55% 53% 52% Similar
Spend quality time with local friends, family, and/or neighbors

85% 88% 82% 86% 86% 83% Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
79 Packet Pg. 90 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 75 ends

Table 76: Question 13 - Geographic Subgroup Results
Percent rating "very likely" or "somewhat likely"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Participate in organized group activities
(such as clubs, sports teams, volunteer your time, attend church/temple) 60%
F
56% 51% 57% 46% 44% 52%
Spend quality time with local friends, family, and/or neighbors 94% D E F
88%
E
85%
E
80% 69% 82%
E
83%

Table 77: Question 13 - Demographic Subgroup Results
Percent rating "very likely" or "somewhat likely"
Race Age Overall
White
Asian, Asian Indian, or
Pacific Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Participate in organized group activities (such as clubs, sports teams, volunteer your time, attend church/temple)
52% 48% 58% 37% 57%
A
55%
A
52%
Spend quality time with local friends, family, and/or neighbors

82% 84% 85% 78% 84% 85% 83%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
80 Packet Pg. 91 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 76 ends

Question 14

Table 78: Question 14 - Response Percentages and Number of Respondents What mode of transportation do you use most for your typical daily needs for getting around town? Percent Number Driving 68% N=389
Walking 18% N=104
Biking 12% N=70
Bus 0% N=1
Train 1% N=6
Scootering 1% N=3
Palo Alto Link 0% N=0
Uber/Lyft or similar rideshare service 0% N=2
Carpooling 0% N=0
Total 100% N=574

Table 79: Question 14 - Historical Results
What mode of transportation do you use most for your
typical daily needs for getting around town?
Percent selecting each response 2024 rating
compared to
2023 2016 2017 2018 2021 2022 2023 2024
Driving 77% 73% 76% 71% 67% 77% 68% Lower
Walking 13% 13% 11% 14% 16% 12% 18% Higher
Biking 8% 11% 10% 13% 15% 8% 12% Similar
Bus 1% 1% 0% 1% 1% 1% 0% Similar
Train 0% 1% 1% 0% 0% 0% 1% Similar
Scootering NA NA NA NA NA NA 1% NA
Palo Alto Link NA NA NA NA NA NA 0% NA
Uber/Lyft or similar rideshare service 0% 1% 0% 0% 0% 1% 0% Similar Carpooling 0% 0% 0% 0% 1% 0% 0% Similar

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
81 Packet Pg. 92 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 77 ends

Question 15

Table 80: Question 15 - Response Percentages and Number of Respondents If you did not have access to a car for your usual daily transportation around town, how convenient
(based on time and proximity) would you consider each
of the following methods of getting around?
Very
convenient
Somewhat
convenient
Somewhat
inconvenient
Very
inconvenient Total
Walking 35% N=194 39% N=216 17% N=96 9% N=51 100% N=557 Biking 47% N=257 35% N=194 7% N=41 10% N=58 100% N=550
Bus 5% N=29 24% N=130 37% N=200 34% N=181 100% N=540
Train 10% N=51 32% N=174 28% N=150 30% N=161 100% N=536 Scootering 13% N=68 28% N=141 22% N=109 37% N=184 100% N=503 Palo Alto Link 12% N=61 42% N=202 25% N=123 21% N=101 100% N=487 Uber/Lyft or similar rideshare service 38% N=200 39% N=206 19% N=100 5% N=25 100% N=532 Carpooling 9% N=45 32% N=166 32% N=167 27% N=143 100% N=521

Table 81: Question 15 - Historical Results
If you did not have access to a car for
your usual daily transportation around
town, how convenient (based on time and
proximity) would you consider each of the
following methods of getting around?
Percent positive (e.g., very/somewhat convenient)
2024 rating
compared to 2023 2015 2016 2017 2018 2021 2022 2023 2024 Walking 92% 94% 92% 69% 76% 66% 70% 74% Similar
Biking 76% 75% 75% 77% 83% 80% 78% 81% Similar
Bus 53% 50% 52% 33% 33% 33% 31% 30% Similar
Train 68% 66% 60% 41% 39% 43% 39% 42% Higher
Scootering NA NA NA NA NA NA NA 42% -
Palo Alto Link NA NA NA NA NA NA NA 54% -
Uber/Lyft or similar rideshare service 52% 62% 66% 83% 77% 74% 78% 76% Similar Carpooling 52% 45% 49% 33% 26% 41% 36% 41% Similar
Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
82 Packet Pg. 93 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 78 ends

Table 82: Question 15 - Geographic Subgroup Results
Percent rating "very" or "somewhat" likely
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Walking 69% 67% 72% 84%
A B E
68% 76% 74%
Biking

90% 81% 78% 82% 81% 81% 82%
Bus 23% 32% 22% 40%
A C F
29% 28% 30%
Train 35% 40% 26% 57%

A B C E
39% 45%
C
42%
Scootering 40% 34% 42% 42% 37% 49%
B
42%
Palo Alto Link

63% 48% 56% 55% 55% 52% 54%
Uber/Lyft or similar rideshare service

83% 74% 78% 78% 71% 74% 76%
Carpooling 45% 39% 40% 48%
E
30% 39% 41%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
83 Packet Pg. 94 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 79 ends

Table 83: Question 15 - Demographic Subgroup Results
Percent rating "very" or "somewhat"
likely
Race Age Overall
White
Asian, Asian Indian, or
Pacific Islander
Other race or Multi-
racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Walking

73% 72% 77% 74% 74% 72% 74%
Biking 79% 87%
A
84% 98%
B C
85%
C
71% 82%
Bus

31% 28% 30% 28% 32% 29% 30%
Train 46%
B
36% 42% 47%
C
46%
C
35% 42%
Scootering 38% 48% 44% 55%
C
55%
C
23% 42%
Palo Alto Link

52% 56% 60% 47% 58% 54% 54%
Uber/Lyft or similar rideshare service 73% 79% 87%
A
70% 79% 77% 76%
Carpooling 38% 45% 42% 48%
C
45%
C
33% 41%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
84 Packet Pg. 95 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 80 ends

Question 16

Table 84: Question 16 - Response Percentages and Number of Respondents with "Don't Know" Responses If you plan to purchase a new car within the next
two years, what is the likelihood of it being: Very likely Somewhat
likely
Somewhat
unlikely Very unlikely Don't know Total
All-electric 36% N=182 21% N=106 10% N=49 21% N=107 12% N=61 100% N=505 Plug-in hybrid 29% N=144 28% N=144 12% N=59 19% N=96 12% N=62 100% N=504 Hydrogen fuel cell 4% N=19 7% N=34 9% N=45 55% N=270 25% N=120 100% N=488 Other 13% N=43 8% N=25 3% N=10 12% N=39 65% N=214 100% N=331 Respondents were able to write a response in their own words. These verbatim responses are shown in Appendix B: Verbatim Responses to Open-ended Questions from Probability Survey.

Table 85: Question 16 - Response Percentages and Number of Respondents without "Don't Know" Responses If you plan to purchase a new car within the next two years, what is the likelihood of it being: Very likely
Somewhat
likely
Somewhat
unlikely Very unlikely Total
All-electric 41% N=182 24% N=106 11% N=49 24% N=107 100% N=445 Plug-in hybrid 33% N=144 32% N=144 13% N=59 22% N=96 100% N=442 Hydrogen fuel cell 5% N=19 9% N=34 12% N=45 73% N=270 100% N=368 Other 37% N=43 21% N=25 8% N=10 33% N=39 100% N=117
Respondents were able to write a response in their own words. These verbatim responses are shown in Appendix B: Verbatim Responses to Open-ended Questions from Probability Survey.

Table 86: Question 16 - Historical Results
If you plan to purchase a new car within the next two years, what is the likelihood of it being:

Percent rating positively (e.g., very/somewhat likely) 2024 rating compared to
2023 2016 2017 2018 2021 2022 2023 2024
Plug-in hybrid 59% 62% 62% 61% 65% 69% 65% Similar
All-electric 65% 71% 67% 76% 68% 71% 65% Similar
Hydrogen fuel cell 10% 14% 11% 14% 12% 17% 14% Similar
Other NA NA NA NA 48% 46% 59% Higher

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
85 Packet Pg. 96 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 81 ends

Table 87: Question 16 - Geographic Subgroup Results
Percent rating "very" or "somewhat" likely
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
All-electric 52% 63% 62% 68% 78%
A
67%
A
65%
Plug-in hybrid 56% 69% 67% 75%
A F
71% 56% 65%
Hydrogen fuel cell 2% 25%
A E F
16%
A
22%
A E F
6% 11% 14%
Other 71%
E
61% 66%
E
59% 27% 60%
E
59%

Table 88: Question 16 - Demographic Subgroup Results
Percent rating "very" or "somewhat"
likely
Race Age Overall
White
Asian, Asian Indian, or
Pacific Islander
Other race or Multi-
racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
All-electric 62% 70% 66% 66% 71%
C
60% 65%
Plug-in hybrid 62% 70% 74% 52% 72%
A
66%
A
65%
Hydrogen fuel cell 10% 21%
A
19% 20% 16% 11% 14%
Other

58% 54% 80% 63% 64% 53% 59%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
86 Packet Pg. 97 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 82 ends

Question 17

Table 89: Question 17 - Response Percentages and Number of Respondents How familiar are you with Palo Alto’s Sustainability
and Climate Action Plan (S/CAP) and its goal to
reduce greenhouse gas (GHG) emissions 80% by
2030?
Extremely
familiar
Very
familiar
Moderately
familiar
Slightly
familiar Not familiar Total
How familiar are you with Palo Alto’s Sustainability
and Climate Action Plan (S/CAP) and its goal to
reduce greenhouse gas (GHG) emissions 80% by
2030?
1% N=8 4% N=23 18% N=106 18% N=103 58% N=336 100% N=577

Table 90: Question 17 - Geographic Subgroup Results
Percent rating "very" or "extremely" familiar
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
How familiar are you with Palo Alto’s Sustainability and Climate Action Plan (S/CAP) and its goal to reduce greenhouse gas (GHG) emissions 80% by 2030? 6% 13% 8% 18% 17% 16% 13%

Table 91: Question 17 - Demographic Subgroup Results
Percent rating "very" or "extremely" familiar
Race Age Overall
White
Asian, Asian
Indian, or
Pacific
Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
How familiar are you with Palo Alto’s Sustainability and Climate Action Plan (S/CAP) and its goal to reduce greenhouse gas (GHG) emissions 80% by 2030?
14% 13% 10% 0% 16%
A
13% 13%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
87 Packet Pg. 98 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 83 ends

Question 18

Table 92: Question 18 - Response Percentages and Number of Respondents with "Don't Know" Responses How likely are you to do the following to support
strategies that reduce GHG emissions? Very likely
Somewhat
likely
Somewhat
unlikely Very unlikely Don't know Total
Replacing your gas water heater with a heat pump
water heater
19% N=105 20% N=110 14% N=77 25% N=135 22% N=123 100% N=551 Replacing your gas furnace with a heat pump
HVAC system
17% N=93 17% N=92 14% N=76 26% N=143 26% N=141 100% N=545 Considering whole home electrification 13% N=71 15% N=82 16% N=90 33% N=180 23% N=124 100% N=547 Replace gas appliances with electric, such as an
induction cook top
18% N=96 14% N=75 12% N=66 36% N=197 20% N=110 100% N=543

Table 93: Question 18 - Response Percentages and Number of Respondents without "Don't Know" Responses How likely are you to do the following to support strategies that reduce GHG emissions? Very likely
Somewhat
likely
Somewhat
unlikely Very unlikely Total
Replacing your gas water heater with a heat pump water heater 24% N=105 26% N=110 18% N=77 32% N=135 100% N=428 Replacing your gas furnace with a heat pump HVAC system 23% N=93 23% N=92 19% N=76 35% N=143 100% N=404 Considering whole home electrification 17% N=71 19% N=82 21% N=90 43% N=180 100% N=423 Replace gas appliances with electric, such as an induction cook top
22% N=96 17% N=75 15% N=66 45% N=197 100% N=433

Table 94: Question 18 - Geographic Subgroup Results
Percent rating "very" or "somewhat" likely
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Replacing your gas water heater with a heat pump water heater 54% 48% 52% 45% 50% 53% 50% Replacing your gas furnace with a heat pump HVAC system 42% 47% 46% 42% 37% 53% 46% Considering whole home electrification 38% 37% 31% 38% 33% 36% 36% Replace gas appliances with electric, such as an induction cook top 43% 43% 34% 41% 38% 38% 39%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
88 Packet Pg. 99 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 84 ends

Table 95: Question 18 - Demographic Subgroup Results
Percent rating "very" or "somewhat" likely
Race Age Overall
White
Asian, Asian
Indian, or Pacific
Islander
Other race or
Multi-racial
18-
34 35-
54 55+
(A) (A) (B) (C) (A) (B) (C)
Replacing your gas water heater with a heat pump
water heater
51% 52% 49% 42% 50% 54% 50%
Replacing your gas furnace with a heat pump HVAC
system
44% 50% 48% 45% 48% 44% 46%
Considering whole home electrification 29% 45%
A
50%
A
48%
C
40% 30% 36%
Replace gas appliances with electric, such as an
induction cook top
38% 39% 46% 38% 39% 39% 39%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
89 Packet Pg. 100 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 85 ends

Question 19
Table 96: Question 19 - Response Percentages and Number of Respondents As a resident of Palo Alto, what one change could the City make that would make you happier? Percent Number Housing and Construction 23% N=103
Public Safety and Policing 5% N=22
Transportation and Traffic 15% N=68
Homelessness and Social Services 4% N=18
City Governance and Administration 7% N=31
Community Amenities and Services 7% N=29
Economic Development 4% N=20
Noise and Urban Environment 6% N=28
Develop Infrastructure 8% N=35
Walking and Biking trails 4% N=20
Code Enforcement 1% N=5
Make the city more affordable 5% N=23
Other 8% N=37
Don't know 2% N=8
Total 100% N=448

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
90 Packet Pg. 101 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 86 ends

Table 97: Question 19 - Geographic Subgroup Results
As a resident of Palo Alto, what one change could the City make that would make you happier?
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Housing and Construction 28% 19% 21% 25% 16% 26% 23%
Public Safety and Policing 9% 6% 10% 2% 2% 3% 5%
Transportation and Traffic 8% 19% 20% 12% 19% 14% 15%
Homelessness and Social Services 3% 7% 3% 2% 0% 6% 4%
City Governance and Administration 8% 6% 4% 4% 10% 10% 7% Community Amenities and Services 5% 4% 5% 8% 0% 10% 7%
Economic Development 4% 7% 1% 7% 7% 2% 4%
Noise and Urban Environment 9% 5% 9% 6% 13% 3% 6%
Develop Infrastructure 3% 11% 11% 9% 13% 4% 8%
Walking and Biking trails 11% 1% 0% 1% 6% 8% 4%
Code Enforcement 0% 0% 0% 2% 2% 2% 1%
Make the city more affordable 5% 5% 7% 11%
F
1% 1% 5%
Other 5% 9% 7% 9% 6% 9% 8%
Don't know 1% 1% 2% 1% 6% 1% 2%
Total 100% 100% 100% 100% 100% 100% 100%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
91 Packet Pg. 102 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 87 ends

Table 98: Question 19 - Geographic Subgroup Results
As a resident of Palo Alto, what one change could the City make that would make you happier?
Race Age Overall
White
Asian, Asian
Indian, or
Pacific Islander
Other race or
Multi-racial 18-34 35-54 55+
(A) (A) (B) (C) (A) (B) (C)
Housing and Construction 24% 25% 13% 40%
B C
20% 16% 23%
Public Safety and Policing 4% 9% 5% 0% 4% 9% 5%
Transportation and Traffic 18% 10% 10% 12% 15% 18% 15%
Homelessness and Social Services 2% 4% 13%
A
9%
B C
2% 2% 4%
Utilities and Costs 0% 0% 0% 0% 0% 0% 0%
Environmental Improvements 0% 0% 0% 0% 0% 0% 0%
City Governance and Administration 7% 3% 10% 0% 7% 10% 7% Community Amenities and Services 4% 8% 6% 8% 5% 6% 7%
Economic Development 4% 6% 8% 2% 9%
C
2% 4%
Noise and Urban Environment 4% 6% 16%
A
4% 10% 4% 6%
Develop Infrastructure 8% 9% 5% 7% 8% 8% 8%
Walking and Biking trails 7%
B
2% 0% 6% 5% 3% 4%
Code Enforcement 1% 1% 0% 0% 1% 2% 1%
Make the city more affordable 3% 10%
A
7% 7% 5% 5% 5%
Other 10% 7% 4% 5% 8% 11% 8%
Don't know 2% 0% 3% 0% 1% 3% 2%
Total 100% 100% 100% 100% 100% 100% 100%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
92 Packet Pg. 103 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 88 ends

Question 20
Table 99: Question 20 - Response Percentages and Number of Respondents As a resident of Palo Alto, what one thing do you believe the City does well and would want to maintain? Percent Number Parks, open space, and natural environment 25% N=83
Utilities and city services 11% N=36
Safety services 12% N=40
Activities and Recreation (arts, libraries, museums, theaters, etc.) 13% N=43 Government/leadership; government communication 3% N=11 Schools and education, programs for the youth 4% N=15
Cleanliness of community; upkeep 7% N=24
Quality of life, reputation 3% N=10
Infrastructure, streets, transportation 5% N=17
Ease of bicycle travel/walking 5% N=17
Sustainability 1% N=4
Culture, diversity 2% N=6
Other 4% N=15
Nothing / Don’t know 4% N=15
Total 100% N=336

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
93 Packet Pg. 104 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 89 ends

Table 100: Question 20 - Geographic Subgroup Results
As a resident of Palo Alto, what one thing do you believe the City does well and would want to maintain?
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Parks, open space, and natural environment 25% 24% 23% 12% 23% 35% D
25%
Utilities and city services 13% 6% 18% 5% 6% 15% 11%
Safety services 9% 18% 8% 20% 5% 8% 12%
Activities and Recreation (arts, libraries, museums, theaters, etc.) 19% 17% 14% 10% 6% 11% 13% Government/leadership; government communication 4% 2% 3% 5% 3% 3% 3% Schools and education, programs for the youth 10% 11% 2% 3% 1% 1% 4% Cleanliness of community; upkeep 8% 3% 7% 8% 0% 12% 7%
Quality of life, reputation 1% 2% 0% 10% 0% 1% 3%
Infrastructure, streets, transportation 5% 6% 11% 5% 2% 2% 5% Ease of bicycle travel/walking 2% 6% 4% 11% 12% 0% 5%
Sustainability 1% 3% 1% 2% 0% 0% 1%
Culture, diversity 0% 0% 6% 2% 5% 0% 2%
Other 1% 1% 0% 3% 18%
B
7% 4%
Nothing / Don’t know 2% 1% 3% 5% 17%
B
4% 4%
Total 100% 100% 100% 100% 100% 100% 100%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
94 Packet Pg. 105 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 90 ends

Table 101: Question 20 - Geographic Subgroup Results
As a resident of Palo Alto, what one thing do you believe the City does well and would want to maintain?
Race Age Overall
White
Asian, Asian
Indian, or
Pacific Islander
Other race or
Multi-racial 18-34 35-54 55+
(A) (A) (B) (C) (A) (B) (C)
Parks, open space, and natural environment 26% 27% 14% 26% 29% 19% 25% Utilities and city services 9% 9% 12% 4% 8% 16%
A
11%
Safety services 12% 14% 10% 9% 12% 14% 12%
Activities and Recreation (arts, libraries, museums, theaters, etc.)
12% 16% 17% 18% 14% 10% 13%
Government/leadership; government communication 3% 4% 3% 0% 0% 7% B
3%
Schools and education, programs for the youth 5% 3% 5% 5% 2% 6% 4% Cleanliness of community; upkeep 8% 5% 6% 11% 4% 8% 7%
Quality of life, reputation 3% 3% 1% 6% 2% 2% 3%
Infrastructure, streets, transportation 3% 4% 19%
A B
8% 3% 6% 5%
Ease of bicycle travel/walking 5% 7% 5% 8% 7% 2% 5%
Sustainability 1% 2% 0% 0% 0% 3% 1%
Culture, diversity 2% 3% 0% 0% 4% 1% 2%
Other 4% 1% 9% 0% 8% 4% 4%
Nothing / Don’t know 7% 2% 1% 5% 5% 4% 4%
Total 100% 100% 100% 100% 100% 100% 100%

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
95 Packet Pg. 106 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 91 ends

Demographic Questions

Table 102: Question D1 - Response Percentages and Number of Respondents What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: Percent Number
Very positive 4% N=26
Somewhat positive 19% N=111
Neutral 54% N=313
Somewhat negative 18% N=102
Very negative 4% N=24
Total 100% N=577

Table 103: Question D2 - Response Percentages and Number of Respondents What is your employment status? Percent Number
Working full time for pay 58% N=336
Working part time for pay 9% N=53
Unemployed, looking for paid work 4% N=21
Unemployed, not looking for paid work 3% N=18
Fully retired 24% N=137
College student, unemployed 2% N=13
Total 100% N=578

Table 104: Question D3 - Response Percentages and Number of Respondents Do you work inside the boundaries of Palo Alto? Percent Number Yes, outside the home 28% N=155
Yes, from home 22% N=119
No 50% N=277
Total 100% N=551

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
96 Packet Pg. 107 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 92 ends

Table 105: Question D4 - Response Percentages and Number of Respondents How many years have you lived in Palo Alto? Percent Number Less than 2 years 16% N=93
2 to 5 years 15% N=88
6 to 10 years 9% N=51
11 to 20 years 19% N=108
More than 20 years 41% N=240
Total 100% N=580

Table 106: Question D5 - Response Percentages and Number of Respondents Which best describes the building you live in? Percent Number One family house detached from any other houses 59% N=344 Building with two or more homes (duplex, townhome, apartment or condominium) 40% N=231 Mobile home 0% N=0
Other 1% N=5
Total 100% N=580

Table 107: Question D6 - Response Percentages and Number of Respondents Do you rent or own your home? Percent Number
Rent 43% N=251
Own 57% N=329
Total 100% N=580

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
97 Packet Pg. 108 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 93 ends

Table 108: Question D7 - Response Percentages and Number of Respondents About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property insurance and homeowners' association (HOA) fees)? Percent Number Less than $500 per month 3% N=16
$500 to $999 per month 3% N=18
$1,000 to $1,499 per month 4% N=23
$1,500 to $1,999 per month 5% N=28
$2,000 to $2,499 per month 12% N=66
$2,500 to $2,999 per month 13% N=70
$3,000 to $3,499 per month 8% N=41
$3,500 to $3,999 per month 5% N=27
$4,000 to $4,499 per month 7% N=36
$4,500 to $4,999 per month 7% N=37
$4,500 to $4,999 per month 5% N=29
$5,500 to $5,999 per month 4% N=19
$6,000 to $6,499 per month 5% N=26
$6,500 to $6,999 per month 2% N=9
$7,000 to $7,499 per month 3% N=14
$7,500 to $7,999 per month 1% N=7
$8,000 to $8,499 per month 1% N=7
$8,500 to $8,999 per month 0% N=2
$9,000 to $9,499 per month 1% N=4
$9,500 to $9,999 per month 1% N=3
$10,000 or more per month 10% N=52
Total 100% N=535

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
98 Packet Pg. 109 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 94 ends

Table 109: Question D8 - Response Percentages and Number of Respondents Do any children 17 or under live in your household? Percent Number No 68% N=391
Yes 32% N=183
Total 100% N=574

Table 110: Question D9 - Response Percentages and Number of Respondents Are you or any other members of your household aged 65 or older? Percent Number No 64% N=367
Yes 36% N=209
Total 100% N=576

Table 111: Question D10 - Response Percentages and Number of Respondents How much do you anticipate your household's total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.) Percent Number Less than $25,000 2% N=11
$25,000 to $49,999 3% N=17
$50,000 to $74,999 15% N=75
$75,000 to $99,999 14% N=71
$100,000 to $149,999 10% N=52
$150,000 to $199,999 11% N=54
$200,000 to $249,999 10% N=50
$250,000 to $299,999 4% N=18
$300,000 to $349,999 6% N=32
$350,000 to $399,999 5% N=25
$400,000 to $449,999 2% N=9
$450,000 to $499,999 19% N=97
$500,000 or more 0% N=0
Total 100% N=511

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
99 Packet Pg. 110 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 95 ends

Table 112: Question D11 - Response Percentages and Number of Respondents Are you Spanish, Hispanic or Latino? Percent Number
No, not Spanish, Hispanic or Latino 93% N=527
Yes, I consider myself to be Spanish, Hispanic or Latino 7% N=40

Table 113: Question D12 - Response Percentages and Number of Respondents What is your race? (Mark one or more races to indicate what race(s) you consider yourself to be.) Percent Number American Indian or Alaskan Native 2% N=8
Asian, Asian Indian or Pacific Islander 32% N=174
Black or African American 2% N=9
Middle Eastern or North African 3% N=17
White 66% N=362
Other 5% N=25
Total 100% N=547

Table 114: Question D13 - Response Percentages and Number of Respondents In which category is your age? Percent Number
18 to 24 years 4% N=24
25 to 34 years 18% N=102
35 to 44 years 16% N=93
45 to 54 years 18% N=104
55 to 64 years 13% N=74
65 to 74 years 14% N=80
75 years or older 16% N=91
Total 100% N=567

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
100

Packet Pg. 111 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 96 ends

Table 115: Question D14 - Response Percentages and Number of Respondents What is your gender? Percent Number
Female 51% N=288
Male 48% N=268
Identify in another way 1% N=5
Total 100% N=561

Table 116: Question D14 - Response Percentages and Number of Respondents What is your sexual orientation? Percent Number
Heterosexual 89% N=459
Lesbian 1% N=3
Gay 2% N=11
Bisexual 7% N=34
Identify another way 2% N=9
Total 100% N=516

Item 3
Attachment A - Palo Alto Community
Survey 2024 Report of Results

Item 3: Staff Report
Pg.
101

Packet Pg. 112 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 97 ends

Appendix B: Verbatim Responses to Open -ended
Questions from Probability Survey
Following are responses to questions 16, 19 and 20. Responses are presented here in verbatim form, including any typographical, grammatical or other mistakes. Responses are in alphabetical order within the category in which the response was categorized.

Question 16: If you plan to purchase a car within the next two years, what is the likelihood of it being one of the following: (Other) • (DO NOT PLAN ABOVE).
• Conventional gas
• DO NOT PLAN TO.
• gas
• Gas
• Gas
• Gas
• Gas car
• Gas Car
• Gas engine.
• Gas hybrid.
• Gas only. No electric hookup at my location
• Gas powered
• Gas powered car or truck
• Gas.
• Gas.
• Gas.
• GAS.
• GAS.
• Gas/diesel (very unlikely, aka not happening)
• Gasoline
• GASOLINE DRIVEN AUTOMOBILE (8/30/24).
• gasoline powered
• Gasoline.
• Gasoline.
• Have a hybrid car that is fuel efficient
• Have regular gas car. til its dead.
• Hybid.
• hybrid
• hybrid
• hybrid
• hybrid
• Hybrid
• Hybrid
• Hybrid
• Hybrid
• Hybrid
• hybrid (non plug-in)
• Hybrid (not plug-in)
• hybrid but not plugged in
Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
102

Packet Pg. 113 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 98 ends

• Hybrid fuel/electric.
• Hybrid.
• Hybrid.
• Hybrid.
• Hybrid.
• I will not buy a car in the next two years. I have a 2022 Hybrid. • Ice
• ICE
• ICE
• ICE car
• ice internal combustion engine
• ICE vehicle
• If we buy a truck of van, most useful vans and trucks are not yet offered as PEHV or fully electric. • internal combustion
• Internal combustion engine only (i.e. not hybrid and not all electric) • Just got 2024 car - not electric.
• logical flaw in the survey
• N.A.
• n/a.
• N/A.
• N/A.
• No plan.
• No plans to buy a car, but it would be all electric if for some reason I had to • Non plug in hybrid.
• Non plug in hybrid.
• None (usually impaired, can't drive).
• normal car
• Not plug in hybrid.
• Old fashioned gasoline powered UCE
• Pure hybrid.
• Regular hybrid.
• standard gas/electric hybrid
• standard gasoline powered
• TOO COSTLY.
• Very unlikely that we'd purchase a non-plug-in hybrid, gasoline, or diesel vehicle. • Won't buy or lease car.

Question 19: As a resident of Palo Alto, what one change could the City make that would make you happier?
Housing and Construction
• Affordability of buying a home.
• Affordability of condos/1st time homes.
• Affordability of housing and utilities.
• Affordable housing
• Affordable housing approval quickly. YIMBY.
• Affordable housing for median incomes. This makes our city unwelcoming for many who work here.

Economic diversity is a form of diversity.
• AFFORDABLE HOUSING NOW
• Affordable housing, community/social activities for diverse people - especially lower income, & elderly or co. Via multi- generational/socio-economic groups.

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
103

Packet Pg. 114 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 99 ends

• affordable housing; environmental education
• Affordable housing.
• AFFORDABLE HOUSING.
• Affordable housing...
• Approve more housing for all income groups. Your survey stinks as you had no questions on housing.

Worthless survey.
• Build affordable housing - not everyone is a millionaire. • Build affordable housing near shopping & transportation for young people, elders, and employees of local businesses.
• Build more affordable housing for teachers, palimer nurses, firemen. • Build more apartments and fewer single family homes. I don't like the sprawl of south Palo Alto, it is not walkable. I live near downtown University Avenue myself. I would like higher density. • Build more housing for "low - moderate income" seniors. All the current "affordable" places have waiting lists that are several years long! All the market-rate senior housing is prohibitably expensive. • Build more market-rate housing! We need to build more housing to revitalize our business districts, broaden the tax base, and welcome new neighbors!
• Build more townhomes do we can afford to stay here. Remove barriers to construction and remodeling. • Build significantly more housing now. Stop using the excuse that building more will "ruin the character" of the city. Without this kind of investment, the city is headed in the wrong direction over the coming decades and will decline. I enjoy living here, but the cost far outweighs the benefits. We'll likely move back to Berkeley in the next few years because it's both more affordable and offers more activities. You could change this by constructing multiple multi-storey complexes close to each other, accommodating around 500 three-person families over the next five years. This would make Palo Alto a more livable place for the long term without needing to be extremely wealthy.
• Change build code to make house more affordable
• Change the leadership of Gambe Garden's. Not polite/yes racist. • Change zoning to dramatically increase housing near transit and allow groundfloor services wherever housing is dense.
• Cheaper housing.
• Check on additions, small bldgs, business and schools at home starting schools in their home!! • Control the quality of new monster apartments being planned and built in Midtown on Sutter. • COST OF HOME OWNERSHIP.
• Denser apartments near public transit
• DENSER, MIXED-USE ZONING IN DOWNTOWN AREAS.
• Do our part in bringing housing prices down, so the next generation doesn't have to move away to afford a house.
• Easy access to low housing
• Enable more high density housing.
• Encourage builders to build independent living 1&2 bedroom affordable apartment houses. We don't need 4 bdrm houses but have few affordable options.
• Get rid of zoning. Allow 10X development. All housing is very expensive. • Housing more affordable so there's a chance my kids could afford to live here • I wish multifamily housing was legal in Palo Alto. The zoning laws make new housing construction effectively illegal and it has created a housing crisis in this city. • Increasing density and building more multifamily housing. • Invest in building out more higher-density housing
• Low income senior housing especially to long term residents who would be very misplaced moving out of (born & raised) town at the end yrs. of their lives.
• Lower real estate prices + values.
• Lower rent costs
• Lower rent.
• Lower rents.

Item 3
Attachment A - Palo Alto
Community Survey 2024
Report of Results

Item 3: Staff Report
Pg.
104

Packet Pg. 115 of 948

City of Palo Alto Community Survey
November 2024

Report of Results

Page 100 ends
← All documents from this meeting