AMENDMENT NO. 4 TO CONTRACT NO. C19171363A
BETWEEN THE CITY OF PALO ALTO AND
PROFESSIONAL ACCOUNT MANAGEMENT, LLC
This Amendment No. 4 (this “Amendment”) to Contract No. C19171363 (the “Contract” as defined below) is entered into as of April 21, 2025, by and between the CITY OF PALO ALTO, a California chartered municipal corporation ( “CITY”), and PROFESSIONAL ACCOUNT MANAGEMENT, LLC , a Wisconsin limited liability company, located at 663 W. Wisconsin Avenue, Suite 1600, Milwaukee, WI, 53203 (“CONSULTANT”).
CITY and CONSULTANT are referred to collectively as the “Parties” in this Amendment.
R E C I T A L S
A. The Contract (as defined below) was entered into by and between the Parties hereto for the provision of parking citation processing and collection services, as detailed therein.
B. The Parties now wish to amend the Contract in order to extend the term for one year from June 30, 2025, through June 30, 2026, and to adjust billing rates, without an increase to compensation, as detailed in Exhibit C-1.
.
NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions of this Amendment, the Parties agree:
SECTION 1. Definitions. The following definitions shall apply to this Amendment:
a. Contract. The term “Contract” shall mean Contract No. C19171363 between CONSULTANT and CITY, dated May 20, 2019, as amended by:
Amendment No.1, dated September 9, 2020
Amendment No.2, dated March 6, 2024
Amendment No.3, dated October 17, 2024
b. Other Terms. Capitalized terms used and not defined in this Amendment shall have the meanings assigned to such terms in the Contract.
SECTION 2. Section 2, “TERM” of the Contract is hereby amended to read as follows:
“The term of this Agreement shall be from the date of its full execution through June 30, 2026, unless terminated earlier pursuant to Section 19 of this Agreement.”
SECTION 3. The following exhibit(s) to the Contract is/are hereby amended or added, as indicated below, to read as set forth in the attachment(s) to this Amendment, which is/ are hereby incorporated in full into this Amendment and into the Contract by this reference:
a. Exhibit “C-1” entitled “SCHEDULE OF RATES”, AMENDED, REPLACES PREVIOUS.
Docusign Envelope ID: DEA12295-583B-4B60-AAD8-20F6593CAC82 SECTION 4. Legal Effect. Except as modified by this Amendment, all other provisions of the Contract, including any exhibits thereto, shall remain in full force and effect.
SECTION 5. Incorporation of Recitals. The recitals set forth above are terms of this Amendment and are fully incorporated herein by this reference.
(SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.)
Docusign Envelope ID: DEA12295-583B-4B60-AAD8-20F6593CAC82
SIGNATURES OF THE PARTIES
IN WITNESS WHEREOF, the P arties have by their duly authorized representatives executed this Amendment effective as of the date first above written.
CITY OF PALO ALTO
City Manager
APPROVED AS TO FORM:
City Attorney or designee
PROFESSIONAL ACCOUNT
MANAGEMENT, LLC
By:
Name:
Title:
Attachments:
EXHIBIT C-1 – “SCHEDULE OF RATES, AMENDMENT NO. 4”, AMENDED, REPLACES PREVIOUS.
Docusign Envelope ID: DEA12295-583B-4B60-AAD8-20F6593CAC82 President / CEO
James Kennedy
EXHIBIT C-1
SCHEDULE OF RATES, AMENDMENT NO. 4
(AMENDED, REPLACES PREVIOUS)
CONSULTANT shall be paid per unit for processing services for the comprehensive permit and citation managements system. Table 1 below includes the payment rates per unit for the program including pre- defined pricing for implementation and management of the program. The compensation table shall remain fixed for term of the Agreement.
Table Set 1 Compensation Terms
Permit Management System Pricing
Item
Per Unit
Estimated Annual
Expense*
Per-permit fee $1.00 $10,500.00
Per-renewal letter fee (sent by mail) $0.65 $3,412.50
Per-renewal letter fee (sent by email) $0.00 $0.00
Per-software license fee $0.00 $0.00
Per-permit convenience fee (for web/IVR purchases)
$1.00
charged to customer
Permits Solution subtotal $2.65 $13,912.50
Estimated cost per month $1,159.38
Optional service
Item
Per Unit
Estimated Annual
Expense*
Per-permit fulfillment fee** $4.00 $42,000.00
Permit Solutions subtotal + Optional service subtotal $55,912.50 Estimated cost per month $4,659.38
*Estimate based on assumption of 10,500 permits issued and 50% of renewal letters are sent by mail. Actual expense may be more or less than this estimate, depending on the actual number of permits issued.
**If requested by City, Consultant shall provide this service which includes Consultant: (1) scanning and indexing all paper applications, (2) reviewing and approving scanned applications based on City rules, and (3) reviewing and approving online applications based on City rules.
Citation Management System Pricing Seven (7) handheld enforcement devices
Item
Per Unit
Est. Annual Expense
Per-citation fee (electronic or manual) $1.99 $21,492.00* Per-citation notice fee *Assume 75% $0.65 $5,265.00
Docusign Envelope ID: DEA12295-583B-4B60-AAD8-20F6593CAC82
Convenience fee for citation payment
$1.00
charged to customer
Per plate fee for out-of-state lookups (per plate) $0.98 $558.60
% of collections for secondary collection (non-FTB) efforts 25% of
amount
collected
$24,825.00
FTB collections *Assumes 4% or approx. $54K
15% of
amount
collected
$8,100.00
Per-software license fee $0.00 $0.00
Handheld citation stock (per citation) $0.09615 $1,017.65 Manual citation stock (per citation) $0.20 $43.20
Per handheld device (lease per month) $65.00 $5,460.00
Handhelds data plan *Assume $60.00 per month per
$60.00 $5,040.00
Citation Solution subtotal $71,801.45
Estimated cost per month $5,983.45
* Estimate based on assumption of 10,800 citations issued. Other estimates in this column are based on other assumptions, some of which may be noted.
Docusign Envelope ID: DEA12295-583B-4B60-AAD8-20F6593CAC82 Vers.: Aug. 5, 2019
Compensation Schedule (Estimated)
Table 2 below includes the estimated annual payment compensation schedule for the program, based on assumed numbers of permits and citations issued, equipment utilized, and other services provided. These are estimates only.
Table 2 Compensation Schedule
Est. Monthly
(round ed to
nearest t
1000)
2019 2020 2021 2022 2023
Months Annu al
Cost
Mont hs Annual
Cost
Months Annual
Cost
Months Annual
Cost
Months Annual Cost
Permit $5,000 9 $45,000 12 $60,000 12 $60,000 12 $60,000 12 $60,000 Management
Citation $6,0000 9 $54,000 12 $72,000 12 $72,000 12 $72,000 12 $72,000 Management
Annual $11,000 9 $99,000 12 $132,000 12 $132,000 12 $132,000 12 $132,000 Cost
Estimates
Total Cost Estimates $99,0 00 $231,000 $363,000 $495,000 $627,000
Docusign Envelope ID: DEA12295-583B-4B60-AAD8-20F6593CAC82 Vers.: Aug. 5, 2019
Table Set 1: Compensation Terms: July 1, 2025 – June 30, 2026 Permit Management System Pricing
Item Per Unit Estimated Annual
Expense*
Per-permit fee $1.03 (was $1.00) $10,815.00 (was
$10,500.00)
Per-renewal letter fee (sent
by mail)
$0.67 (was $0.65) $3,514.88 (was $3,412.50)
Per-renewal letter fee (sent
by email)
$0.00 $0.00
Per-software license fee $0.00 $0.00
Per-permit convenience
fee (for web/IVR
purchases)
$1.03 (was $1.00) charged to customer
Permits Solution subtotal $2.73 (was $2.65) $14,329.88 (was $13,912.50)
Estimated cost per month $1,194.16 (was $1,159.38)
Optional Service
Item Per Unit Estimated Annual
Expense*
Per-permit fulfillment
fee**
$4.12 (was $4.00) $43,260.00 (was
$42,000.00)
Permit Solutions subtotal +
Optional
$57,589.88 (was
$55,912.50)
Estimated cost per month $4,799.16 (was $4,659.38)
Citation Management System Pricing – Seven (7) handheld enforcement devices Item Per Unit Estimated Annual Expense
Per-citation fee (electronic
or manual)
$2.05 (was $1.99) $22,136.76 (was
$21,492.00)
Per-citation notice fee
(75% assumed)
$0.67 (was $0.65) $5,422.95 (was $5,265.00)
Convenience fee for
citation payment
$1.03 (was $1.00) charged to customer
Per plate fee for out-of-
state lookups
$1.01 (was $0.98) $575.36 (was $558.60)
% of collections for
secondary (non-FTB)
25% $25,569.75 (was
$24,825.00)
FTB collections (4% of
approx. $54K)
15% $8,343.00 (was $8,100.00)
Per-software license fee $0.00 $0.00
Handheld citation stock $0.09903 (was $0.09615) $1,048.18 (was $1,017.65) Manual citation stock $0.206 (was $0.20) $44.50 (was $43.20) Docusign Envelope ID: DEA12295-583B-4B60-AAD8-20F6593CAC82 Vers.: Aug. 5, 2019
Handheld lease (per
month)
$66.95 (was $65.00) $5,623.80 (was $5,460.00)
Data plan ($60/month) $61.80 (was $60.00) $5,191.20 (was $5,040.00) Citation Solution subtotal $73,955.70 (was
$71,801.45)
Estimated cost per month $6,162.98 (was $5,983.45)
Table 2: Compensation Schedule (Estimated)
Est.
Monthly
2019 2020 2021 2022 2023
Permit
Management
$5,150
(was
$5,000)
9 mo –
$46,350
(was
$45,000)
12 mo –
$61,800
(was
$60,000)
12 mo –
$61,800
12 mo –
$61,800
12 mo –
$61,800
Citation
Management
$6,180
(was
$6,000)
9 mo –
$55,620
(was
$54,000)
12 mo –
$74,160
(was
$72,000)
12 mo –
$74,160
12 mo –
$74,160
12 mo –
$74,160
Annual Cost
Estimates
$11,330
(was
$11,000)
9 mo –
$101,970
(was
$99,000)
12 mo –
$135,960
(was
$132,000)
12 mo –
$135,960
12 mo –
$135,960
12 mo –
$135,960
Total Cost
Estimates
$101,970
(was
$99,000)
$238,000
(was
$231,000)
$374,000
(was
$363,000)
$510,000
(was
$495,000)
$646,000
(was
$627,000)
Docusign Envelope ID: DEA12295-583B-4B60-AAD8-20F6593CAC82