From: Ah Yun, Mahealani
To: Council, City
Subject: Comcast Letter: Items 15 and 22 for June 16th City Council Meeting Date: Friday, June 13, 2025 3:14:30 PM
Attachments: Comcast Ltr to Palo Alto 6 2025.pdf
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Hello Councilmembers,
Please see attached letter from Comcast California regarding City Council Meeting June 16th Agenda Item Numbers #15 and #22.
Mahealani Ah Yun
City Clerk
Office of the City Clerk
250 Hamilton Avenue Palo Alto, CA 94301
P:
650.329.2379
| E:
[email protected]
www.PaloAlto.gov
June 13, 2025
Ed Shikada
City Manager
City of Palo Alto
250 Hamilton Avenue
Palo Alto, CA 94301
Dear Mr. Shikada:
Since purchasing the original Cable Co-op in 2000 under an entity which was acquired by Comcast, we have been proud to provide the City of Palo Alto with world class services which has evolved over the past 25-years to meet the needs of our customers and expand through advances in technology and entertainment.
Comcast is proud to serve the City of Palo Alto, operate a Xfinity Customer Store on the El Camino Real near Page Mill Road, and partner with City staff on our efforts to continue to upgrade our infrastructure throughout the city with the goal of providing existing and new customers with a next-generation broadband network that continues to get smarter, faster, and more reliable.
As the City of Palo Alto, Utilities Department staff, Utilities Advisory Commission, and City Council continue to evaluate the implementation of a Fiber to the Premise pilot program, our Comcast team would like to ensure that all City stakeholders are informed about Comcast’s commitment to our customers in Palo Alto and our goal to grow our customer base through strategic competition, excellent customer service, and investments in our network and services.
Below are several updates which we want to share directly with you and the City Council:
• On April 17, 2023, Elad Nafshi, Chief Network Officer of Comcast Corporation, visited California to help rollout the new Xfinity 10G network across our footprint. Elad presented to a group of local officials, which included representatives from the City of Palo Alto Utilities Department.
• On August 15, 2023, Comcast becomes the first Internet Provider to offer a product designed to maintain connectivity when a storm hits, trees are down, or a customer experiences a local outage, with the launch of Storm Ready Wifi. • On December 15, 2023, Comcast announced that it has begun to introduce the first residential customers in the world to next-generation Internet powered by DOCSIS 4.0 technology. The latest version of DOCSIS technology is a giant leap forward in Internet connectivity that can deliver multi-gigabit symmetrical speeds to customers over the connections that already exist in tens of millions of homes in Comcast markets across the country. As a part of the launch, Comcast has introduced a new portfolio of symmetrical products for residential customers which we intend to begin rolling out in the City of Palo Alto and the Bay Area within the next 24 months.
• And recently, consistent with our mission is to provide fast, reliable, and secure internet to customers at prices that are clear and consistent – for the first time, new Xfinity Internet customers get the same monthly price for 5 years. The 5 Year Price Guarantee includes unlimited data and the best-in-class Xfinity Gateway at one simple, monthly price. There’s no annual contract required. Customers have the freedom and flexibility to cancel at any time without penalty.
On behalf of the Comcast team, I would like to thank you and the City of Palo Alto for your exceptional governance and partnership in supporting our continuous investments in our broadband network serving our Palo Alto customers.
Please do not hesitate to contact me with any questions or requests for additional information or briefings from Comcast technical team members. I will also continue to share updates and new information directly with you moving forward.
Sincerely,
Lennies M. Gutierrez
(she/her/ella)
Director of Government Affairs – Comcast California
South Bay & Southern Peninsula
Email: [email protected]
Cell: (408) 465-6979