Rancho Cucamonga City Council
September 6, 2023

CITY COUNCIL VISION STATEMENT
“Our Vision is to create an equitable, sustainable, and vibrant city, rich in opportunity for all to thrive by building on our foundation and success as a world class community.”

Mayor
L. Dennis Michael

Mayor Pro Tem
Lynne B. Kennedy

Members of the City
Council:

Ryan A. Hutchison
Kristine D. Scott
Ashley Stickler

CITY OF RANCHO CUCAMONGA

REGULAR MEETING AGENDA
September 6, 2023
10500 Civic Center Drive
Rancho Cucamonga, CA 91730

FIRE PROTECTION DISTRICT BOARD – CITY COUNCIL
HOUSING SUCCESSOR AGENCY- SUCCESSOR AGENCY –

PUBLIC FINANCE AUTHORITY

CLOSED SESSION

REGULAR MEETINGS

TAPIA CONFERENCE ROOM

COUNCIL CHAMBERS
4:30 P.M.
7:00 P.M.

The City Council meets regularly on the first and third Wednesday of the month at 7:00 p.m. in the Council Chambers located at 10500 Civic Center Drive. It is the Intent to conclude the meeting by 10:00 p.m. unless extended by the concurrence of the City Council. Agendas, minutes, and recordings of meetings can be found at https://www.cityofrc.us/your-government/city-council-agendas or by contacting the City Clerk's Office at 909-774- 2023. Live Broadcast available on Channel 3 (RCTV-3). For City Council Rules of Decorum refer to Resolution No. 2023-086.

Any documents distributed to a majority of the City Council regarding any item on this agenda after distribution of the agenda packet will be made available in the City Clerk Services Department during normal business hours at City Hall located at 10500 Civic Center Drive, Rancho Cucamonga, CA 91730. In addition, such documents will be posted on the City’s website at https://www.cityofrc.us/your-government/city-council-agendas.

CLOSED SESSION – 4:30 P.M.

TAPIA CONFERENCE ROOM

ROLL CALL: Mayor Michael
Mayor Pro Tem Kennedy
Council Members Hutchison, Scott and Stickler

A. ANNOUNCEMENT OF CLOSED SESSION ITEM(S)

B. PUBLIC COMMUNICATIONS ON CLOSED SESSION ITEM(S)

C. CITY MANAGER ANNOUNCEMENTS

CITY COUNCIL VISION STATEMENT
“Our Vision is to create an equitable, sustainable, and vibrant city, rich in opportunity for all to thrive by building on our foundation and success as a world class community.”

D. CONDUCT OF CLOSED SESSION

D1. CONFERENCE WITH REAL PROPERTY NEGOTIATORS PER GOVERNMENT CODE SECTION 54956.8 FOR PROPERTY LOCATED AT 8408 ROCHESTER AVENUE, RANCHO CUCAMONGA, CA 91730 (RANCHO CUCAMONGA EPICENTER STADIUM); AGENCY NEGOTIATORS: JOHN GILLISON AND ELISA COX, REPRESENTING THE CITY OF RANCHO CUCAMONGA; NEGOTIATING PARTY: RANCHO BASEBALL LLC; REGARDING PRICE AND TERMS OF PAYMENT. (CITY)

D2. CONFERENCE WITH LEGAL COUNSEL – EXISTING LITIGATION PURSUANT TO PARAGRAPH (1) OF SUBDIVISION (D) OF GOVERNMENT CODE SECTION 54956.9; NAME OF CASE: CITY OF RANCHO CUCAMONGA V. BNSF RAILWAY COMPANY, SBSC CASE NO.: CIVSB2305412. (CITY)

D3. CONFERENCE WITH LEGAL COUNSEL – EXISTING LITIGATION PURSUANT TO PARAGRAPH (1) OF SUBDIVISION (D) OF GOVERNMENT CODE SECTION 54956.9; NAME OF CASE: CITY OF RANCHO CUCAMONGA V. TOWER OF POWER CORPORATION, ET AL., SBSC CASE NO.:

CIVSB2110388. (CITY)

D4. CONFERENCE WITH LEGAL COUNSEL EXISTING LITIGATION PURSUANT TO PARAGRAPH (1) OF SUBDIVISION (D) OF SECTION 54956.9; NAME OF CASE: CITY OF RANCHO CUCAMONGA V.

TOVEY/SHULTZ, INC., ET AL., SAN BERNARDINO SUPERIOR COURT, CASE NO. CIVSB 2127516 (CITY)

D5. CONFERENCE WITH LEGAL COUNSEL; EXISTING LITIGATION PURSUANT TO GOVERNMENT CODE SECTION 54956.9(A); CRANEVEYOR CORP. V. CITY OF RANCHO CUCAMONGA; U.S.

DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA, CASE NO. 5:21-CV-01656-SP; NINTH CIRCUIT COURT OF APPEALS CASE NO. No. 22-55435. (CITY)

E. RECESS

CITY COUNCIL VISION STATEMENT
“Our Vision is to create an equitable, sustainable, and vibrant city, rich in opportunity for all to thrive by building on our foundation and success as a world class community.”

REGULAR MEETING – 7:00 P.M.

COUNCIL CHAMBERS

PLEDGE OF ALLEGIANCE

ROLL CALL: Mayor Michael
Mayor Pro Tem Kennedy
Council Members Hutchison, Scott and Stickler

A. AMENDMENTS TO THE AGENDA

B. ANNOUNCEMENT / PRESENTATIONS

B1. Presentation of Proclamations of Recognition to Library Board of Trustees Members Kristen Murrieta- Morales and Janet Temkin for their Service to the Rancho Cucamonga Public Library.

B2. Presentation of a Proclamation Declaring September 2023 as National Senior Center Month.

B3. Presentation of a Proclamation Declaring September 22, 2023 as Native American Day.

B4. Presentation of San Bernardino County Transportation Authority Small Business to Business Event.

C. PUBLIC COMMUNICATIONS
This is the time and place for the general public to address the Fire Protection District, Housing Successor Agency, Successor Agency, Public Financing Authority Board, and City Council on any item listed or not listed on the agenda. State law prohibits us from addressing any issue not on the Agenda.

Testimony may be received and referred to staff or scheduled for a future meeting.

Comments are to be limited to three (3) minutes per individual. All communications are to be addressed directly to the Fire Board, Agencies, Successor Agency, Authority Board, or City Council not to the members of the audience. This is a professional business meeting and courtesy and decorum are expected. Please refrain from any debate between audience and speaker, disorderly or boisterous conduct that disturbs, disrupts, or otherwise impedes the orderly conduct of the meeting. For more information, refer to the City Council Rules of Decorum and Order (Resolution No. 2023-086) located in the back of the Council Chambers.

The public communications period will not exceed one hour prior to the commencement of the business portion of the agenda. During this one hour period, all those who wish to speak on a topic contained in the business portion of the agenda will be given priority, and no further speaker cards for these business items (with the exception of public hearing items) will be accepted once the business portion of the agenda commences. Any other public communications which have not concluded during this one hour period may resume after the regular business portion of the agenda has been completed.

CITY COUNCIL VISION STATEMENT
“Our Vision is to create an equitable, sustainable, and vibrant city, rich in opportunity for all to thrive by building on our foundation and success as a world class community.”

CONSENT CALENDARS:

The following Consent Calendar items are expected to be routine and noncontroversial. They will be acted upon without discussion unless an item is removed by Council Member for discussion.

Members of the City Council also sit as the Fire Board, Housing Successor Agency, Successor Agency, and Public Finance Authority and may act on the consent calendar for those bodies as part of a single motion with the City Council consent calendar.

D. CONSENT CALENDAR

D1. Consideration of Meeting Minutes for Regular Meetings of August 16, 2023 and Special Joint City Council and Planning Commission Meeting of August 16, 2023.

D2. Consideration to Approve City and Fire District Bi-Weekly Payroll in the Total Amount of $4,079,849.90 and City and Fire District Weekly Check Registers (Excluding Checks Issued to Southern California Gas Company) in the Total Amount of $10,924,366.29 Dated August 08, 2023, Through August 27, 2023, and City and Fire District Electronic Debit Registers for the Month of July in the Total Amount of $8,799,633.73. (CITY/FIRE)

D3. Consideration to Approve City and Fire District Weekly Check Registers for Checks Issued to Southern California Gas Company in the Total Amount of $10,585.98 Dated August 08, 2023, Through August 27, 2023. (CITY/FIRE)

D4. Consideration to Accept Grant Revenue in the Amount of $77,235 from the Edward Byrne Memorial Justice Assistance Grant (JAG) for Fiscal Years 2020, 2021 and 2022 and Authorize Appropriation of these Funds and $1,000 from Law Enforcement Reserve Funds to Purchase Equipment for the Rancho Cucamonga Police Department. (CITY)

D5. Consideration to Appropriate Grant Revenue in the Amount of $45,000 Awarded by the ASPCA for the Purchase of Large Animal Disaster Response Equipment and Supplies. (CITY)

D6. Consideration of the Purchase of Holmatro Electric Extrication Rescue Tools in the Amount of $104,890 from Western Extrication Specialist, Inc. as a Single Source Vendor. (FIRE)

D7. Consideration to Approve a Professional Services Agreement with AudienceView for Ticketing Services in the Amount of $55,000 Plus a 10% Contingency for the Lewis Family Playhouse and Randall Lewis Second Story and Beyond® Services. (CITY)

D8. Consideration to Approve a One-Year Extension of a Professional Services Agreement with Central Square, Inc. for Maintenance and Support in the Amount of $141,915. (CITY)

D9. Consideration to Approve a Three-Year Support and Maintenance Agreement with HLP Inc. in the Amount of $107,530. (CITY)

D10. Consideration to Approve an Extension of an Agreement for Professional Services with Palmer Consulting for Project Management Services in the Amount of $85,000. (CITY)

D11. Consideration of Amendment No. 1 to the Professional Services Agreement with Brodart Co. (Contract No. 2019-168) for Materials Acquisitions Services in an Amount Not to Exceed $450,000. (CITY)

CITY COUNCIL VISION STATEMENT
“Our Vision is to create an equitable, sustainable, and vibrant city, rich in opportunity for all to thrive by building on our foundation and success as a world class community.”

D12. Consideration of a Power Purchase Agreement with VS HW NAPA A, LLC to Purchase the Renewable Energy and Capacity from the Proposed Solar Photovoltaic Project, Located at 13160 Napa Street, Rancho Cucamonga, California for a Total of 3 Megawatts and Authorizing the City Manager or His Designee to Sign the Power Purchase Agreement, Operating Memorandum and Any Related Documents. (CITY)

D13. Consideration of a Power Purchase Agreement with VS BI 4th St RCMU, LLC to Purchase the Renewable Energy and Capacity from the Proposed Solar Photovoltaic Project, Located at 12434 Fourth Street, Rancho Cucamonga, California for a Total of 3 Megawatts and Authorizing the City Manager or His Designee to Sign the Power Purchase Agreement and Any Related Documents. (CITY)

D14. Consideration of Amendment No. 1 to the Professional Services Agreement with Environment Planning Development Solutions, Inc. for Environmental Compliance Services for Cucamonga Canyon and the Morgan Ranch Trailhead to the Scope of Work. (CITY/FIRE)

D15. Consideration of a Resolution Establishing a 25 Miles Per Hour Speed Limit on Hermosa Avenue between Hamilton Street and Victoria Street. This Item is Exempt from the California Environmental Quality Act Pursuant to CEQA Guidelines Section 15061(b)(3). (RESOLUTION NO. 2023-098) (CITY)

D16. Consideration of a Resolution Adopting the Measure I Five-Year Capital Project Needs Analysis covering Fiscal Years 2024/2025 Through 2028/2029. (RESOLUTION NO. 2023-099) (CITY)

D17. Consideration of a Resolution Adopting a Generating Facility Interconnection Electric Service Rule to the Rancho Cucamonga Municipal Utility’s Rules and Regulations. (RESOLUTION NO. 2023-100) (CITY)

D18. Consideration of a Resolution Adopting Parking Restrictions at Parks and Recreational Trails and Making a Finding of Exemption From the California Environmental Quality Act (CEQA) Pursuant to Section 15061(b)(3) of the CEQA Guidelines. (RESOLUTION NO. 2023-101) (CITY)

D19. Consideration to Adopt a Resolution Approving an Update to the Rancho Cucamonga Fire Protection District Personnel Rules and Regulations and the Manual of Operations - Employee Performance Evaluation, Amending the Firefighter Probationary Period. (RESOLUTION NO. FD 2023-038) (FIRE)

D20. Consideration of a Resolution Declaring Support for Brightline West and the Nevada Department of Transportation's Federal-State Partnership for Their Intercity Passenger Rail Grant Application to the United States Department of Transportation. (RESOLUTION NO. 2023-103) (CITY)

E. CONSENT CALENDAR ORDINANCE(S) - SECOND READING/ADOPTION

F. ADMINISTRATIVE HEARING ITEM(S)

G. ADVERTISED PUBLIC HEARINGS ITEM(S) - CITY/FIRE DISTRICT

G1. Public Hearing for Consideration to Approve the Community Development Block Grant (CDBG) Program Year 2022-2023 Consolidated Annual Performance and Evaluation Report (CAPER). (CITY)

H. CITY MANAGER'S STAFF REPORT(S)

H1. Fire District Staffing and Response Planning. (FIRE)

CITY COUNCIL VISION STATEMENT
“Our Vision is to create an equitable, sustainable, and vibrant city, rich in opportunity for all to thrive by building on our foundation and success as a world class community.”

I. COUNCIL BUSINESS

I1. COUNCIL ANNOUNCEMENTS

(Comments to be limited to three minutes per Council Member.)

I2. INTERAGENCY UPDATES

(Update by the City Council to the community on the meetings that were attended.)

J. CITY ATTORNEY ITEMS

K. IDENTIFICATION OF ITEMS FOR NEXT MEETING

L. ADJOURNMENT Adjourn to Tuesday, September 19, 2023, at 7:00 p.m.

CERTIFICATION
I, Linda A. Troyan, MMC, City Clerk Services Director of the City of Rancho Cucamonga, or my designee, hereby certify under penalty of perjury that a true, accurate copy of the foregoing agenda was posted on at least seventy-two (72) hours prior to the meeting per Government Code 54954.2 at 10500 Civic Center Drive, Rancho Cucamonga, California and on the City's website.

LINDA A. TROYAN, MMC

CITY CLERK SERVICES DIRECTOR

If you need special assistance or accommodations to participate in this meeting, please contact the City Clerk's office at (909) 477-2700. Notification of 48 hours prior to the meeting will enable the City to make reasonable arrangements to ensure accessibility. Listening devices are available for the hearing impaired.

August 16, 2023 | Fire Protection District, Housing Successor Agency, Successor Agency, Public Finance Authority and City Council Regular Meetings Minutes City of Rancho Cucamonga | Page 1 of 6
August 16, 2023

CITY OF RANCHO CUCAMONGA

FIRE PROTECTION DISTRICT, HOUSING SUCCESSOR AGENCY, SUCCESSOR AGENCY,

PUBLIC FINANCE AUTHORITY AND CITY COUNCIL REGULAR MEETINGS MINUTES

The City Council of the City of Rancho Cucamonga held a closed session on Wednesday, August 16, 2023, in the Tapia Conference Room at the Civic Center, 10500 Civic Center Drive, Rancho Cucamonga, California. Mayor Michael called the meeting to order at 7:00 PM.

Present were Council Members: Ryan Hutchison, Kristine Scott and Mayor L. Dennis Michael Absent were: Mayor Pro Tem Lynne Kennedy and Council Member Stickler

Also present were: John Gillison, City Manager; Elisa Cox, Assistant City Manager; Nicholas Ghirelli, City Attorney; Matt Burris, Deputy City Manager/E conomic and Community Development and Julie Sowles, Deputy City Manager/Civic and Cultural Services.

A. ANNOUNCEMENT OF CLOSED SESSION ITEM(S)

B. PUBLIC COMMUNICATIONS ON CLOSED SESSION ITEM(S)

No public communications were made.

C. CITY MANAGER ANNOUNCEMENTS

D. CONDUCT OF CLOSED SESSION

D1. CONFERENCE WITH LABOR NEGOTIATORS JOHN GILLISON, CITY MANAGER AND ELISA COX, ASSISTANT CITY MANAGER PER GOVERNMENT CODE SECTION 54954.2 REGARDING LABOR NEGOTIATIONS WITH THE EXECUTIVE MANAGEMENT GROUP. (CITY)

D2. CONFERENCE WITH REAL PROPERTY NEGOTIATORS PER GOVERNMENT CODE SECTION 54956.8 FOR PROPERTY LOCATED AT 8408 ROCHESTER AVENUE, RANCHO CUCAMONGA, CA 91730 (RANCHO CUCAMONGA EPICENTER STADIUM) ; AGENCY NEGOTIATORS: JOHN GILLISON AND ELISA COX, REPRESENTING THE CITY OF RANCHO CUCAMONGA ; NEGOTIATING PARTY: RANCHO BASEBALL LLC; REGARDING PRICE AND TERMS OF PAYMENT. (CITY)

D3. CONFERENCE WITH REAL PROPERTY NEGOTIATORS PER GOVERNMENT CODE SECTION 54956.8 FOR PROPERTY IDENTIFIED AS PARCEL NUMBERS 0227-121-56-0000 COMMONLY KNOWN AS ADDRESS 7089 ETIWANDA AVENUE, RANCHO CUCAMONGA, CA 91730; NEGOTIATING PARTIES MATT

BURRIS, DEPUTY CITY MANAGER ECONOMIC AND COMMUNITY

DEVELOPMENT, REPRESENTING THE CITY OF RANCHO CUCAMONGA,

RAYMOND WOLFE, EXECUTIVE DIRECTOR, REPRESENTING SAN

BERNARDINO COUNTY TRANSPORTATION AUTHORITY (SBCTA),
REGARDING PRICE AND TERMS. (CITY)

August 16, 2023 | Fire Protection District, Housing Successor Agency, Successor Agency, Public Finance Authority and City Council Regular Meetings Minutes City of Rancho Cucamonga | Page 2 of 6

D4. CONFERENCE WITH REAL PROPERTY NEGOTIATORS PER GOVERNMENT CODE SECTION 54956.8 FOR PROPERTY IDENTIFIED AS PARCEL NUMBERS 0227 -121-55 COMMONLY KNOWN AS ADDRESS 7092 ETIWANDA AVENUE, RANCHO
CUCAMONGA, CA 91730 ; NEGOTIATING PARTIES MATT BURRIS, DEPUTY CITY

MANAGER ECONOMIC AND COMMUNITY DEVELOPMENT, REPRESENTING THE CITY

OF RANCHO CUCAMONGA, RICHARD HAMM, REPRESE NTING PELICAN COMMUNITIES, REGARDING PRICE AND TERMS. (CITY)

D5. CONFERENCE WITH LEGAL COUNSEL – EXISTING LITIGATION PURSUANT TO PARAGRAPH (1) OF SUBDIVISION (D) OF GOVERNMENT CODE SECTION 54956.9 ; NAME OF CASE: CITY OF RANCHO CUCAMONGA V. TOWER OF POWER CORPORATION, ET AL., SBSC CASE NO.: CIVSB2110388. (CITY)

D6. CONFERENCE WITH LEGAL COUNSEL EXISTING LITIGATION PURSUANT TO PARAGRAPH(1) OF SUBDIVISION (D) OF SECTION 54956.9 ; NAME OF CASE: PEPE'S INC. V. CITY OF RANCHO CUCAMONGA, UNITED STATES DISTRICT COURT, CENTRAL DISTRICT OF CALIFORNIA, CASE NO. 5:20CV02506JGBSP (CITY)

E. RECESS

The closed session recessed at 6:05 p.m.

REGULAR MEETING – 7:00 PM
CALL TO ORDER – COUNCIL CHAMBERS

The Regular meetings of the Rancho Cucamonga Fire Protection District, Housing Successor Agency, Successor Agency, Public Finance Authority, and the City of Rancho Cucamonga City Council were held on August 16, 2023, in the Council Chambers at City Hall, located at 10500 Civic Center Drive, Rancho Cucamonga, California. Mayor Michael called the meeting to order at 7:00 PM.

Present were Council Members: Ryan Hutchison, Kristine Scott and Mayor L. Dennis Michael.

Absent were: Mayor Pro Tem Lynne Kennedy and Council Member Stickler.

Also pres ent were: John Gillison, City Manager; Nicholas Ghirelli, City Attorney; and Patricia Bravo - Valdez, MMC, Deputy Director of City Clerk Services.

Council Member Scott led the Pledge of Allegiance.

A. AMENDMENTS TO THE AGENDA

None.

B. ANNOUNCEMENT / PRESENTATIONS

None.

Mayor Michael announced that at the conclusion of the City Council meeting, the City Council will have a moment of silence and adjourn the meeting in memory of the three fallen Cal Fire/Riverside County Fire Department firefighters: Fire Captain Tim Rodrig uez; Assistant Chief Josh Bischof; and Pilot Tony Sousa, who made the ultimate sacrifice in a mid-air helicopter crash while responding to a blaze in Cabazon.

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C. PUBLIC COMMUNICATIONS

Jeff Pryor, spoke about the public comment period and requested the city allow four minutes per speaker instead of three minutes per speaker.

Heather Parsons, Rancho Cucamonga Chamber of Commerce, introduced Ashely Willis from VIP Solutions, who provided information on the support system VIP provides for adults with disabilities.

Bill Kaufman, spoke in support of marijuana dispensaries and potential revenues for the city .

Ashley Romero, Pomona Valley Pride Center, shared resources available to the community.

Jesus Garcia-Torres, Pomona Valley Pride Center, shared information on programs available and shared an invitation to their 3
rd Annual Gala on October 7, 2023.

Edin Enamorado, spoke about a protest that took place in Rancho Cucamonga, first amendment rights, police resources and activity during the protest.

Yesenia Miranda Meza, spoke regarding police allocations at a protest in Rancho Cucamonga.

Jojo, spoke about a protest that took place in Rancho Cucamonga, first amendment rights and racism.

Xochitl Gonzalez, spoke about a protest that took place in Rancho Cucamonga and first amendment rights.

Mayor Michael clarified that Detective Peelman referenced by public speakers who spoke regarding a protest during public comment is an employee of the City of Upland and not an employee of the city.

D. CONSENT CALENDAR

D1. Consideration of Meeting Minutes for Regular Meetings of August 2, 2023.

D2. Consideration to Approve City and Fire District Bi -Weekly Payroll in the Total Amount of $2,091,304.63 and City and Fire District Weekly Check Registers (Excluding Checks Issued to Southern California Gas Company) in the Total Amount of $9,072,963.82 Dated July 25, 2023, Through August 07, 2023. (CITY/FIRE)

D3. Consideration to Approve City and Fire District Weekly Check Registers for Checks Issued to Southern California Gas Company in the Total Amount of $14,137.87 Dated July 25, 2023, Through August 07, 2023. (CITY/FIRE)

D4. Consideration to Receive and File Current Investment Schedules as of July 31, 2023 for the City of Rancho Cucamonga and the Rancho Cucamonga Fire Protection District. (CITY/FIRE)

D5. Consideration of the City Council to Reappoint Committee Members to the Community Parks and Landscape Citizens’ Oversight Committee. (CITY)

D6. Consideration to Approve a Single -Source Procurement and Execute a Contract with ASSI Security for the Purchase of Equipment and Upgrade the Security Access Control System at the Civic Center and the Stadium in an Amount Not to Exceed $466,750. (CITY)

D7. Consideration of Amendment No. 1 to Contract CO# 2021-123 with KVL Tires, Inc (Formerly Eagle Road Service & Tire, Inc) for Roadside Service and Tire Repair in an Amount Not to Exceed $50,000 for FY 2023/2024. (CITY)

August 16, 2023 | Fire Protection District, Housing Successor Agency, Successor Agency, Public Finance Authority and City Council Regular Meetings Minutes City of Rancho Cucamonga | Page 4 of 6
D8. Consideration of Amendment No. 2 to the Professional Services Agreement with NEOGOV, Contract# 17-199, for Applicant Tracking Software Services Extending Agreement Term to August 8, 2024, Including Addition of Attract Subscription, a New Candidate Relationship Manager Tool, Not to Exceed $86,575 for Fiscal Year 2023-24. (CITY)

D9. Consideration to Accept as Complete, File the Notice of Completion and Authorize Release of Retention and Bonds for the Foothill Boulevard Pavement Rehabilitation Project and the Yellowwood Place Connection Project. (CITY)

D10. Consideration to Accept Public Improvements on the West Side of Hellman Avenue and the Terminus of Eiger Way, per Improvement Agreement, for Tentative Parcel Map SUBTPM16482 as Complete, File a Notice of Completion and Authorize Release of Bonds. (CITY)

D11. Consideration of Resolutions Declaring Pursuant to Government Code Section 54221 that Certain Real Properties Owned by the City are Surplus Land and Not Necessary for City Use, Finding that Such Declaration is Exempt from Environmental Review Under the Cal ifornia Environmental Quality Act, and Taking Related Actions Thereto. (RESOLUTION NOS. 2023- 095 AND 2023-096) (CITY)

D12. Consideration of a Resolution Adopting the Measure I Five -Year Capital Improvement Plan Covering Fiscal Years 2023/2028. (RESOLUTION NO. 2023-097) (CITY)

D13. Consideration to Adopt a Resolution Updating the Fiscal Year 2023 -24 Salary Schedule for the Executive Management Group. (RESOLUTION NO. 2023-094) (CITY)

MOTION: Moved by Council Member Hutchison, seconded by Council Member Scott , to approve the Consent Calendar Agenda items D1 through D13, with Council Member/Board Member Scott abstaining on item D3. Motion carried 3-0-2; Mayor Pro Tem Kennedy and Council Member Stickler, absent.

E. CONSENT CALENDAR ORDINANCE(S) - SECOND READING/ADOPTION

E1. Consideration of Second Reading and Adoption of the Following:

ORDINANCE NO. 1021

AN ORDINANCE OF THE CITY OF RANCHO CUCAMONGA, CALIFORNIA, AMENDING SECTION 10.52.025 OF THE RANCHO CUCAMONGA MUNICIPAL CODE TO ADD THE

HERMOSA FOOTHILL PAID PARKING ZONE AND MAKING A FINDING OF EXEMPTION

UNDER THE CALIFORNIA ENVIRONMENTAL QUALITY ACT

E2. Consideration of Second Reading and Adoption of the Following:

ORDINANCE NO. 1020

AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF RANCHO CUCAMONGA, CALIFORNIA, AMENDING SECTION 2.16.030 OF THE RANCHO CUCAMONGA

MUNICIPAL CODE PERTAINING TO SALARIES FOR MAYOR AND MEMBERS OF THE

CITY COUNCIL

MOTION: Moved by Council Member Hutchison , seconded by Council Member Scott , to waive full reading and adopt Ordinance Nos . 1021 and 1020 by title only.

Patricia Bravo- Valdez, MMC, Deputy Director of City Clerk Services , read the title of Ordinance Nos . 1021 and 1020.

VOTES NOW CAST ON MOTION: Moved by Council Member Hutchison , seconded by Council Member Scott, to waive full reading and adopt Ordinance No s. 1021 and 1020 by title only. Motion carried 3-0-2; Mayor Pro Tem Kennedy and Council Member Stickler, absent.

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F. ADMINISTRATIVE HEARING ITEM(S)

None.

G. ADVERTISED PUBLIC HEARINGS ITEM(S) - CITY/FIRE DISTRICT

G1. PUBLIC HEARING FOR DESIGN REVIEW AND CONDITIONAL USE PERMIT– PATRIOT PARTNERS - A Request to Construct and Operate One (1) Warehouse/Distribution Building Totaling 86,194 Square Feet within the Neo-Industrial (NI) District, Located on the South Side of Whittram Avenue Between Etiwanda Avenue and Hickory Avenue at 13 045 Whittram Avenue; APNs: 0229 -162-05, -04, -11, -12, and -13. This Item is Exempt from the Requirements of the California Environmental Quality Act (CEAQ) Under CEQA Section 15332—In-Fill Development Projects. (Design Review DRC2022-00156 and Conditional Use Permit DRC2023 -00142). (RESOLUTION NO. 2023 -092 AND RESOLUTION NO. 2023 - 093) (CITY)

City Manager Gillison introduced Sean McPherson, Senior Planner, who gave the staff report for item G1.

Mayor Michael opened the Public Hearing.

Kevin Rice, Applicant, noted he appreciates building the project in the city.

Mayor Michael closed the Public Hearing.

MOTION: Moved by Council Member Scott , seconded by Council Member Hutchison, to approve staff ’s recommendation and adopt Resolution Nos. 2023- 092 and 2023-093. Motion carried 3-0-2; Mayor Pro Tem Kennedy and Council Member Stickler, absent.

G2. Public Hearing to Consider Amending the Towed Vehicle Release Fee for the Police Department and Consider a Resolution Approving Such Fee and Authorizing an Automatic Annual Adjustment to the Fee. (RESOLUTION NO. 2023-098) (CITY)

City Manager Gillison introduced Adriana Camacho, Management Aide and Elisa Cox, Assistant City Manager, who gave the staff report for item G2.

Mayor Michael opened the Public Hearing.

There were no public communications.

Mayor Michael closed the Public Hearing.

MOTION: Moved by Council Member Hutchison, seconded by Council Member Scott, to adopt Resolution No. 2023-098. Motion carried 3-0-2; Mayor Pro Tem Kennedy and Council Member Stickler, absent.

H. CITY MANAGER'S STAFF REPORT(S)

None.

I. COUNCIL BUSINESS

I1. COUNCIL ANNOUNCEMENTS

Council Member Scott voiced pleasure in the opening of several new restaurants in the city.

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I2. INTER-AGENCY UPDATES

None.

J. CITY ATTORNEY ITEMS

City Attorney Ghirelli reported no action was taken in Closed Session since a quorum of the City Council was not present for the meeting.

K. IDENTIFICATION OF ITEMS FOR NEXT MEETING

None.

L. ADJOURNMENT

Mayor Michael adjourned the Council Meeting at 7:41 p.m. in memory of the three fallen Cal Fire/Riverside County Fire Department firefighters: Fire Captain Tim Rodriguez; Assistant Chief Josh Bischof; and Pilot Tony Sousa.

Approved:

Linda A. Troyan, MMC
City Clerk Services Director

*DRAFT*
August 16, 2023
City Council and Planning Commission Joint Special Meeting Minutes | Page 1 of 1 August 16, 2023

CITY OF RANCHO CUCAMONGA

JOINT CITY COUNCIL AND PLANNING COMMISSION/HISTORIC PRESERVATION COMMISSION

SPECIAL MEETING MINUTES

CALL TO ORDER

A special meeting of the Rancho Cucamonga City Council and Planning Commission was held on Wednesday, August 16, 2023 in the Tri-Communities Conference Room, 10500 Civic Center Drive, Rancho Cucamonga, CA 91730. Mayor L. Dennis Michael called the meeting to order at 3:00 p.m.

Present were: Council Member Scott and Mayor Michael.

Absent were: Mayor Pro Tem Kennedy and Council Members Stickler and Hutchison.

No City Council quorum present; no action to be taken.

Present were: Planning Commission Members Boling, Daniels, Williams, Vice Chair Morales and Chairman Dopp.

Also present were: John Gillison, City Manager; Elisa Cox, Assistant City Manager; Matt Burris, Deputy City Manager/Economic and Community Development; Matt Marquez, Director of Planning and Economic Development and Patricia Bravo-Valdez, Deputy Director of City Clerk Services.

Planning Commissioner Diane Williams led the Pledge of Allegiance.

A. PUBLIC COMMUNICATIONS
No public communications were made.

B. ITEMS FOR DISCUSSION

B1. Economic Development for Local Government. (CITY)

City Manager Gillison introduced Matt Marquez, Director of Planning and Economic Development, who provided an update on the Economic Development Plan and introduced Gurbax Sahota, President/CEO of the California Association for Local Economic Development . Ms. Sahota provided a PowerPoint presentation and reviewed the following items: public sector role in economic development , benefits of economic development, i ndustry clusters, impact and d iversity, forms of e conomic development, what Rancho Cucamonga is doing and working on and measuring success.

City Council , Planning Commissioners and staff reviewed priorities and opportunities for economic development in the city.

C. ADJOURNMENT

Mayor Michael adjourned the Special meeting at 4:25 p.m.

Approved:

Linda A. Troyan, MMC
City Clerk Services Director

DATE:September 6, 2023
TO:Mayor and Members of the City Council
President and Members of the Boards of Directors
FROM:John R. Gillison, City Manager
INITIATED BY: Tamara L. Oatman, Finance Director
Veronica Lopez, Accounts Payable Supervisor
SUBJECT: Consideration to Approve City and Fire District Bi-Weekly Payroll in the Total Amount of $4,079,849.90 and City and Fire District Weekly Check Registers (Excluding Checks Issued to Southern California Gas Company) in the Total Amount of $10,924,366.29 Dated August 08, 2023, Through August 27, 2023, and City and Fire District Electronic Debit Registers for the Month of July in the Total Amount of $8,799,633.73. (CITY/FIRE)
RECOMMENDATION:

Staff recommends City Council/Board of Directors of the Fire Protection District approve payment of demands as presented. Bi-weekly payroll is $2,505,037.66 and $1,574,812.24 for the City and the Fire District, respectively. Weekly check register amounts are $9,344,482.16 and $1,579,884.13 for the City and the Fire District, respectively. Electronic Debit Register amounts are $5,322,661.71 and $3,476,972.02 for the City and the Fire District, respectively.

BACKGROUND:

N/A

ANALYSIS:

N/A

FISCAL IMPACT:

Adequate budgeted funds are available for the payment of demands per the attached listing.

COUNCIL MISSION / VISION / GOAL(S) ADDRESSED:

N/A

ATTACHMENTS:

Attachment 1 - Weekly Check Register
Attachment 2 - Electronic Debit Register

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
***
AP
00016282
08/09/2023

AMG & ASSOCIATES INC
7,006.72 800,180.34 807,187.06
AP
00016283
08/09/2023

FEHR & PEERS
2,255.00 0.00 2,255.00
AP
00016284
08/09/2023

YUNEX LLC
8,437.59 0.00 8,437.59
AP
00016285
08/09/2023
360 DEEP CLEANING LLC

0.00 7,020.00 7,020.00
AP
00016286
08/09/2023

ABSOLUTE SECURITY INTERNATIONAL INC
7,289.44 0.00 7,289.44
AP
00016287
08/09/2023

AMAZON WEB SERVICES INC
4,099.11 0.00 4,099.11
AP
00016288
08/09/2023

BERNELL HYDRAULICS INC
724.91 0.00 724.91
AP
00016289
08/09/2023

CALIF GOVERNMENT VEBA / RANCHO CUCAMONGA
27,124.29 0.00 27,124.29
AP
00016290
08/09/2023

MIDWEST TAPE LLC
4,430.44 0.00 4,430.44
AP
00016291
08/09/2023
RCCEA
1,441.00 0.00 1,441.00
AP
00016292
08/09/2023
RCPFA
13,553.74 0.00 13,553.74
AP
00016293
08/09/2023

SAN BERNARDINO COUNTY SHERIFF'S DEPT
4,132,008.00 0.00 4,132,008.00
***
AP
00016294
08/09/2023

SAN BERNARDINO COUNTY

40.00 96.00 136.00
AP
00016295
08/09/2023

YUNEX LLC
1,761.14 0.00 1,761.14
AP
00016296
08/16/2023

COLLABORATIVE SOLUTIONS LLC
2,055.88 0.00 2,055.88
AP
00016297
08/16/2023

FACILISERV INC
955.00 0.00 955.00
AP
00016298
08/16/2023

GENERATOR SERVICES CO INC
579.06 0.00 579.06
AP
00016299
08/16/2023

MICHAEL BAKER INTERNATIONAL INC
14,000.00 0.00 14,000.00
AP
00016300
08/16/2023

RICHARDS WATSON & GERSHON
27,277.60 0.00 27,277.60
AP
00016301
08/16/2023

SEDGWICK CLAIMS MANAGEMENT SERVICES INC

0.00 23,312.50 23,312.50
AP
00016302
08/16/2023

YUNEX LLC
92,076.55 0.00 92,076.55
AP
00016303
08/16/2023

ABSOLUTE SECURITY INTERNATIONAL INC
32,544.67 0.00 32,544.67
AP
00016304
08/16/2023

ARNOLD FIELDS PAINTING
48,374.00 0.00 48,374.00
***
AP
00016305
08/16/2023

ASSI SECURITY
2,600.00 3,750.00 6,350.00
AP
00016306
08/16/2023

BERNELL HYDRAULICS INC

0.00 14.89 14.89
AP
00016307
08/16/2023

COLLABORATIVE SOLUTIONS LLC
110,575.00 0.00 110,575.00
AP
00016308
08/16/2023

CONFIRE JPA

0.00 251,553.85 251,553.85
AP
00016309
08/16/2023

CRAFCO INC
743.48 0.00 743.48
AP
00016310
08/16/2023

DIAMOND ENVIRONMENTAL SERVICES
332.96 0.00 332.96
AP
00016311
08/16/2023

ELECNOR BELCO ELECTRIC INC
26,559.34 0.00 26,559.34
AP
00016312
08/16/2023

GOLDEN SUN ENTERPRISE INC
474,370.15 0.00 474,370.15
AP
00016313
08/16/2023

SAN BERNARDINO COUNTY

55.00 0.00 55.00
AP
00016314
08/16/2023

VIGILANT SOLUTIONS LLC
29,163.32 0.00 29,163.32
AP
00016315
08/16/2023

YUNEX LLC
3,522.28 0.00 3,522.28
AP
00016316
08/23/2023

CALIF GOVERNMENT VEBA / RANCHO CUCAMONGA
40,649.35 0.00 40,649.35
AP
00016317
08/23/2023

CIVIC SOLUTIONS INC
13,015.00 0.00 13,015.00
***
AP
00016318
08/23/2023

GOLDEN STATE RISK MANAGEMENT AUTHORITY
132,734.00 1,393.00 134,127.00
AP
00016319
08/23/2023

HERC RENTALS INC
1,389.43 0.00 1,389.43
AP
00016320
08/23/2023

HUITT-ZOLLARS INC
525.25 0.00 525.25
AP
00016321
08/23/2023
RCCEA
1,441.00 0.00 1,441.00
AP
00016322
08/23/2023
RCPFA
13,550.28 0.00 13,550.28
AP
00016323
08/23/2023

RIVERSIDE, CITY OF
6,909.00 0.00 6,909.00
AP
00016324
08/23/2023

SHELL ENERGY NORTH AMERICA
592,881.93 0.00 592,881.93
***
AP
00016325
08/23/2023

WORKDAY INC
202,310.00 63,890.00 266,200.00
AP
00016326
08/23/2023

FEHR & PEERS
78,974.40 0.00 78,974.40
AP
00016327
08/23/2023

MARY MCGRATH ARCHITECTS

0.00 8,576.00 8,576.00
AP
00016328
08/23/2023

MOFFATT & NICHOL
18,666.03 0.00 18,666.03
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
1 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00016329
08/23/2023

SARGENT TOWN PLANNING INC
74,484.00 0.00 74,484.00
AP
00016330
08/23/2023

YUNEX LLC
15,454.16 0.00 15,454.16
AP
00016331
08/24/2023

AHUMADA, ALEXANDER R

0.00 689.04 689.04
AP
00016332
08/24/2023

ALMAND, LLOYD

0.00 269.02 269.02
AP
00016333
08/24/2023

BANTAU, VICTORIA

0.00 415.50 415.50
AP
00016334
08/24/2023

BAZAL, SUSAN

0.00 269.02 269.02
AP
00016335
08/24/2023

BELL, MICHAEL L

0.00 1,834.18 1,834.18
AP
00016336
08/24/2023

BERRY, DAVID

0.00 689.04 689.04
AP
00016337
08/24/2023

BROCK, ROBIN

0.00 689.04 689.04
AP
00016338
08/24/2023

CAMPBELL, GERALD

0.00 415.50 415.50
AP
00016339
08/24/2023

CAMPBELL, STEVEN

0.00 689.04 689.04
AP
00016340
08/24/2023

CARNES, KENNETH

0.00 132.25 132.25
AP
00016341
08/24/2023

CLABBY, RICHARD

0.00 1,358.28 1,358.28
AP
00016342
08/24/2023

CLOUGHESY, DONALD R

0.00 2,429.73 2,429.73
AP
00016343
08/24/2023

CORCORAN, ROBERT ANTHONY

0.00 841.59 841.59
AP
00016344
08/24/2023

COSTELLO, DENNIS M

0.00 2,459.14 2,459.14
AP
00016345
08/24/2023

COX, KARL

0.00 689.04 689.04
AP
00016346
08/24/2023

CRANE, RALPH

0.00 689.04 689.04
AP
00016347
08/24/2023

CROSSLAND, WILBUR

0.00 415.50 415.50
AP
00016348
08/24/2023

CURATALO, JAMES

0.00 1,261.61 1,261.61
AP
00016349
08/24/2023

DAGUE, JAMES

0.00 689.04 689.04
AP
00016350
08/24/2023

DAVENPORT, JAY

0.00 2,459.14 2,459.14
AP
00016351
08/24/2023

DE ANTONIO, SUSAN

0.00 841.59 841.59
AP
00016352
08/24/2023

DEANS, JACKIE

0.00 269.02 269.02
AP
00016353
08/24/2023

EAGLESON, MICHAEL

0.00 1,834.18 1,834.18
AP
00016354
08/24/2023

EGGERS, ROBERT

0.00 689.04 689.04
AP
00016355
08/24/2023

FEJERAN, TIM

0.00 1,811.06 1,811.06
AP
00016356
08/24/2023

FRITCHEY, JOHN D

0.00 521.58 521.58
AP
00016357
08/24/2023

HEYDE, DONALD

0.00 689.04 689.04
AP
00016358
08/24/2023

HOLT, DANNY G

0.00 1,361.42 1,361.42
AP
00016359
08/24/2023

INTERLICCHIA, ROSALYN

0.00 269.02 269.02
AP
00016360
08/24/2023

JERKINS, PATRICK

0.00 1,358.28 1,358.28
AP
00016361
08/24/2023

KIRKPATRICK, WILLIAM M

0.00 791.73 791.73
AP
00016362
08/24/2023

LANE, WILLIAM

0.00 689.04 689.04
AP
00016363
08/24/2023

LARKIN, DAVID W

0.00 603.64 603.64
AP
00016364
08/24/2023

LEE, ALLAN J

0.00 269.02 269.02
AP
00016365
08/24/2023

LENZE, PAUL E

0.00 689.04 689.04
AP
00016366
08/24/2023

LONCAR, PHILIP

0.00 1,856.80 1,856.80
AP
00016367
08/24/2023

LONGO, JOE

0.00 132.25 132.25
AP
00016368
08/24/2023

LUTTRULL, DARRELL

0.00 415.50 415.50
AP
00016369
08/24/2023

MACKALL, BEVERLY

0.00 132.25 132.25
AP
00016370
08/24/2023

MAYFIELD, RON

0.00 689.04 689.04
AP
00016371
08/24/2023

MCKEE, JOHN

0.00 689.04 689.04
AP
00016372
08/24/2023

MCNEIL, KENNETH

0.00 689.04 689.04
AP
00016373
08/24/2023
MICHAEL, L. DENNIS

0.00 689.04 689.04
AP
00016374
08/24/2023

MORGAN, BYRON

0.00 1,278.46 1,278.46
AP
00016375
08/24/2023

MYSKOW, DENNIS

0.00 1,358.28 1,358.28
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
2 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00016376
08/24/2023

NAUMAN, MICHAEL

0.00 415.50 415.50
AP
00016377
08/24/2023

NELSON, MARY JANE

0.00 132.25 132.25
AP
00016378
08/24/2023

NOREEN, ERIC

0.00 2,429.73 2,429.73
AP
00016379
08/24/2023

O'BRIEN, TOM

0.00 1,834.18 1,834.18
AP
00016380
08/24/2023

PLOUNG, MICHAEL J

0.00 689.04 689.04
AP
00016381
08/24/2023

POST, MICHAEL R

0.00 1,856.80 1,856.80
AP
00016382
08/24/2023

PROULX, PATRICK

0.00 1,261.61 1,261.61
AP
00016383
08/24/2023

REDMOND, MICHAEL

0.00 689.04 689.04
AP
00016384
08/24/2023

ROBERTS, BRENT

0.00 852.90 852.90
AP
00016385
08/24/2023

ROBERTS, CHERYL L

0.00 2,459.14 2,459.14
AP
00016386
08/24/2023

ROEDER, JEFFREY

0.00 1,261.61 1,261.61
AP
00016387
08/24/2023

ROJER, IVAN M

0.00 1,811.06 1,811.06
AP
00016388
08/24/2023

SALISBURY, THOMAS

0.00 689.04 689.04
AP
00016389
08/24/2023

SMITH, RONALD

0.00 415.50 415.50
AP
00016390
08/24/2023

SORENSEN, SCOTT D

0.00 1,272.92 1,272.92
AP
00016391
08/24/2023

SPAIN, WILLIAM

0.00 415.50 415.50
AP
00016392
08/24/2023

SULLIVAN, JAMES

0.00 415.50 415.50
AP
00016393
08/24/2023

TAYLOR, STEVEN

0.00 2,429.73 2,429.73
AP
00016394
08/24/2023

TOLL, RICHARD

0.00 2,429.73 2,429.73
AP
00016395
08/24/2023

TULEY, TERRY

0.00 1,834.18 1,834.18
AP
00016396
08/24/2023

VANDERKALLEN, FRANCIS

0.00 689.04 689.04
AP
00016397
08/24/2023

VARNEY, ANTHONY

0.00 689.04 689.04
AP
00016398
08/24/2023

WALTON, KEVIN

0.00 1,392.71 1,392.71
AP
00016399
08/24/2023

YOWELL, TIMOTHY A

0.00 689.04 689.04
AP
00439000
08/09/2023

ABC LOCKSMITHS INC
916.21 0.00 916.21
AP
00439001
08/09/2023

AIRGAS USA LLC

0.00 359.35 359.35
***
AP
00439002
08/09/2023

BANK OF NEW YORK MELLON, THE
1,750.00 1,422.57 3,172.57
AP
00439003
08/09/2023

BRIGHTVIEW LANDSCAPE SERVICES INC
1,815.29 0.00 1,815.29
AP
00439004
08/09/2023

CALIF DEPARTMENT OF TRANSPORTATION
13,454.80 0.00 13,454.80
***
AP
00439005
08/09/2023

CITIZENS BUSINESS BANK
368.78 42,114.75 42,483.53
AP
00439006
08/09/2023

COMMUNITY WORKS DESIGN GROUP
1,076.76 0.00 1,076.76
AP
00439007
08/09/2023
FERGUSON ENTERPRISES LLC #1350
398.46 0.00 398.46
AP
00439008
08/09/2023

FOOTHILL VACUUM & JANITORIAL

0.00 40.84 40.84
AP
00439009
08/09/2023

GENTRY GENERAL ENGINEERING INC
2,801.10 0.00 2,801.10
AP
00439010
08/09/2023

GRAINGER

98.96 0.00 98.96
AP
00439011
08/09/2023

HENRY SCHEIN INC

0.00 875.43 875.43
AP
00439012
08/09/2023

HERITAGE WELLNESS COLLECTIVE
1,008.00 0.00 1,008.00
AP
00439013
08/09/2023

INLAND EMPIRE PROPERTY SERVICE INC

0.00 220.00 220.00
AP
00439014
08/09/2023

INTERSTATE ALL BATTERY CENTER
713.54 0.00 713.54
AP
00439015
08/09/2023

ITERIS INC
1,100.00 0.00 1,100.00
AP
00439016
08/09/2023

ITERIS INC
1,100.00 0.00 1,100.00
AP
00439017
08/09/2023

LN CURTIS & SONS

0.00 4,995.73 4,995.73
AP
00439018
08/09/2023

MARIPOSA LANDSCAPES INC
128,504.19 0.00 128,504.19
AP
00439019
08/09/2023

NATIONAL UTILITY LOCATORS LLC
910.00 0.00 910.00
AP
00439020
08/09/2023

NAUMANN HOBBS MATERIAL HANDLING
18,530.46 0.00 18,530.46
AP
00439021
08/09/2023

OCCUPATIONAL HEALTH CENTERS OF CA
832.16 0.00 832.16
AP
00439022
08/09/2023

ONWARD ENGINEERING
750.00 0.00 750.00
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
3 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00439023
08/09/2023

ONWARD ENGINEERING
550.00 0.00 550.00
***
AP
00439024
08/09/2023

OWEN GROUP LIMITED PARTNERSHIP
49,230.00 16,410.00 65,640.00
AP
00439025
08/09/2023

PRISTINE UNIFORMS LLC

0.00 2,001.90 2,001.90
AP
00439026
08/09/2023

PSA PRINT GROUP

43.10 0.00 43.10
AP
00439027
08/09/2023

UNIVERSITY ENTERPRISES CORPORATION
6,250.00 0.00 6,250.00
AP
00439028
08/09/2023

URBAN LAND INSTITUTE
680.00 0.00 680.00
AP
00439029
08/09/2023
URBAN3
2,708.00 0.00 2,708.00
AP
00439030
08/09/2023

VISTA PAINT

24.94 0.00 24.94
***
AP
00439031
08/09/2023

VMWARE INC
47,710.12 47,710.12 95,420.24
AP
00439032
08/09/2023

ADVANTAGE SEALING SYSTEMS INC
426.69 0.00 426.69
AP
00439033
08/09/2023

AIRGAS USA LLC
5,094.27 0.00 5,094.27
AP
00439034
08/09/2023

AJ'S ENTERTAINMENT
1,900.00 0.00 1,900.00
AP
00439035
08/09/2023

ALLSTAR FIRE EQUIPMENT INC

0.00 699.30 699.30
AP
00439036
08/09/2023

AMAYA, MANUELA

88.00 0.00 88.00
AP
00439037
08/09/2023

AME BUILDERS INC
6,735.82 0.00 6,735.82
AP
00439038
08/09/2023

ANIMAL HEALTH DIAGNOSTIC CENTER

27.23 0.00 27.23
AP
00439039
08/09/2023

ANISHIKA MANAGEMENT INC
4,833.36 0.00 4,833.36
AP
00439040
08/09/2023

ATLAS PLANNING SOLUTIONS

0.00 4,546.00 4,546.00
AP
00439041
08/09/2023

AUTO & RV SPECIALISTS INC

63.70 0.00 63.70
AP
00439042
08/09/2023

BAKER & TAYLOR LLC
1,630.36 0.00 1,630.36
AP
00439043
08/09/2023

BILL & WAG'S INC

0.00 632.81 632.81
AP
00439044
08/09/2023

BRINKS INCORPORATED
2,852.78 0.00 2,852.78
AP
00439045
08/09/2023

C V W D
290.00 0.00 290.00
AP
00439048
08/09/2023

C V W D
66,500.81 0.00 66,500.81
AP
00439049
08/09/2023

CALIF UNDERGROUND FAC SAFE EXCAVATION BOARD

48.82 0.00 48.82
AP
00439050
08/09/2023

CALIFORNIA, STATE OF

50.00 0.00 50.00
AP
00439051
08/09/2023

CALIFORNIA, STATE OF
200.00 0.00 200.00
AP
00439052
08/09/2023

CARDIO PARTNERS INC

0.00 1,462.36 1,462.36
AP
00439053
08/09/2023

CARQUEST AUTO PARTS
1,023.83 0.00 1,023.83
AP
00439054
08/09/2023

CENTER STAGE ARTISTS INC
1,425.00 0.00 1,425.00
***
AP
00439055
08/09/2023

CHARTER COMMUNICATIONS
4,478.80 6,129.43 10,608.23
AP
00439056
08/09/2023
CHASING 7 DREAMS
116.88 0.00 116.88
AP
00439057
08/09/2023

CHUZE FITNESS RACHAS INC
15,000.00 0.00 15,000.00
***
AP
00439058
08/09/2023

CINTAS CORPORATION
2,023.65 159.67 2,183.32
AP
00439059
08/09/2023

CONOR CONSULTING LLC
225.00 0.00 225.00
AP
00439060
08/09/2023

COVETRUS NORTH AMERICA
1,179.65 0.00 1,179.65
AP
00439061
08/09/2023

DAN'S LAWNMOWER CENTER

0.00 550.99 550.99
AP
00439062
08/09/2023

DEPENDABLE COMPANY INC

37.50 0.00 37.50
AP
00439063
08/09/2023

DICUS SHERIFF-CORONER, SHANNON D
232.90 0.00 232.90
AP
00439064
08/09/2023

DIRECTV

5.57 0.00 5.57
AP
00439065
08/09/2023

ENGLISH, DENISE
500.00 0.00 500.00
AP
00439066
08/09/2023

EXPRESS BRAKE SUPPLY INC
1,242.36 0.00 1,242.36
AP
00439067
08/09/2023

FIRE APPARATUS SOLUTIONS

0.00 3,586.54 3,586.54
AP
00439068
08/09/2023

FIRST AMERICAN DATA TREE LLC
150.00 0.00 150.00
AP
00439069
08/09/2023

FRANKLIN TRUCK PARTS INC

0.00 1,244.87 1,244.87
***
AP
00439070
08/09/2023

FRONTIER COMM
1,493.84 458.70 1,952.54
AP
00439071
08/09/2023

G/M BUSINESS INTERIORS

0.00 3,583.00 3,583.00
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
4 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00439072
08/09/2023

GAZDIK, MARY
667.99 0.00 667.99
AP
00439073
08/09/2023

GIMMAL LLC
1,071.64 0.00 1,071.64
AP
00439074
08/09/2023

GLASS, TRACI
1,107.00 0.00 1,107.00
AP
00439075
08/09/2023

GLOBALSTAR USA
177.23 0.00 177.23
AP
00439076
08/09/2023

GOLDEN OAKS VET HOSPITAL
200.00 0.00 200.00
***
AP
00439077
08/09/2023

GRAINGER
2,559.45 122.65 2,682.10
AP
00439078
08/09/2023

HI-LINE ELECTRIC COMPANY
617.45 0.00 617.45
AP
00439079
08/09/2023

HILL'S PET NUTRITION SALES INC
215.59 0.00 215.59
AP
00439080
08/09/2023

HOFFMAN, WILLIAM
10,000.00 0.00 10,000.00
AP
00439081
08/09/2023

HOLLIDAY ROCK CO INC
2,702.85 0.00 2,702.85
AP
00439082
08/09/2023

HOMECOMING AT THE RESORT

44.54 0.00 44.54
AP
00439083
08/09/2023

HP COMMUNICATIONS INC
1,500.00 0.00 1,500.00
AP
00439084
08/09/2023

HUMANE SOCIETY OF SAN BERNARDINO VALLEY
246.00 0.00 246.00
AP
00439085
08/09/2023
ICMA
200.00 0.00 200.00
AP
00439086
08/09/2023

IMAGINE COURT REPORTING
334.81 0.00 334.81
AP
00439087
08/09/2023

INTERNATIONAL LANGUAGE SCHOOL FOR
2,058.00 0.00 2,058.00
AP
00439088
08/09/2023

INTERSTATE ALL BATTERY CENTER
270.67 0.00 270.67
AP
00439089
08/09/2023

IVANTI INC
28,536.00 0.00 28,536.00
AP
00439090
08/09/2023

JASSO, GABRIEL

91.00 0.00 91.00
AP
00439091
08/09/2023

JOHNNY ALLEN TENNIS ACADEMY
3,349.80 0.00 3,349.80
AP
00439092
08/09/2023

KLEIN PRODUCTS
367.10 0.00 367.10
AP
00439093
08/09/2023

LIEM, TIFFANY MICHELLE
1,020.00 0.00 1,020.00
AP
00439094
08/09/2023

LU'S LIGHTHOUSE INC
1,737.88 0.00 1,737.88
AP
00439095
08/09/2023

MAIN STREET SIGNS
673.38 0.00 673.38
AP
00439096
08/09/2023

MCELWAIN, LINDSAY

84.75 0.00 84.75
AP
00439097
08/09/2023

MCFADDEN-DALE HARDWARE
369.28 0.00 369.28
AP
00439098
08/09/2023

MEIXNER, FRANCESCA
253.00 0.00 253.00
AP
00439099
08/09/2023

MERRIMAC PETROLEUM INC
1,423.30 0.00 1,423.30
AP
00439100
08/09/2023

MOISA, DANIEL A
720.00 0.00 720.00
AP
00439101
08/09/2023

MWI ANIMAL HEALTH
365.70 0.00 365.70
***
AP
00439102
08/09/2023

NAPA AUTO PARTS
247.57 67.10 314.67
AP
00439103
08/09/2023

NATIONAL UTILITY LOCATORS LLC
2,850.00 0.00 2,850.00
AP
00439104
08/09/2023
NBS
2,957.50 0.00 2,957.50
AP
00439105
08/09/2023

NEW COLOR SILK SCREEN & GRAPHICS

50.10 0.00 50.10
***
AP
00439106
08/09/2023

ODP BUSINESS SOLUTIONS LLC
906.34 754.16 1,660.50
AP
00439107
08/09/2023

ONYEKONWU, ADANNA

54.42 0.00 54.42
AP
00439108
08/09/2023

ORANGE LINE OIL COMPANY
3,180.25 0.00 3,180.25
AP
00439109
08/09/2023

OTT, SHARON
1,209.00 0.00 1,209.00
AP
00439110
08/09/2023

PAZMINO, EDGAR P
500.00 0.00 500.00
AP
00439111
08/09/2023

PERSONAL EXPOSURE REPORTING

0.00 1,050.00 1,050.00
AP
00439112
08/09/2023

POSTAL PERFECT
240.00 0.00 240.00
AP
00439113
08/09/2023

PRE-PAID LEGAL SERVICES INC

53.36 0.00 53.36
AP
00439114
08/09/2023

PRO SALES GROUP INC
1,285.14 0.00 1,285.14
***
AP
00439115
08/09/2023

PSA PRINT GROUP
506.43 172.40 678.83
AP
00439116
08/09/2023

RANCHO SMOG CENTER
149.85 0.00 149.85
AP
00439117
08/09/2023

RAPHA PHYSICAL THERAPY INC
138.60 0.00 138.60
AP
00439118
08/09/2023

RBM LOCK & KEY SERVICE

6.50 0.00 6.50
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
5 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00439119
08/09/2023

REACH MEDIA NETWORK
2,000.00 0.00 2,000.00
AP
00439120
08/09/2023

SAFETY-KLEEN SYSTEMS INC

0.00 539.66 539.66
AP
00439121
08/09/2023
SBPEA
2,609.34 0.00 2,609.34
AP
00439122
08/09/2023
SCL

0.00 6,183.05 6,183.05
AP
00439123
08/09/2023

SHRED PROS
120.00 0.00 120.00
AP
00439124
08/09/2023

SIGN SHOP, THE

0.00 129.30 129.30
AP
00439125
08/09/2023

SIGURDSON, JADE MICHAEL ANNE
468.00 0.00 468.00
***
AP
00439130
08/09/2023

SOUTHERN CALIFORNIA EDISON
23,938.51 6,838.96 30,777.47
AP
00439131
08/09/2023

SOUTHERN CALIFORNIA EDISON

23.57 0.00 23.57
***
AP
00439132
08/09/2023

SOUTHERN CALIFORNIA EDISON
1,701.88 3,971.07 5,672.95
AP
00439134
08/09/2023

SUN BADGE CO

0.00 1,482.10 1,482.10
AP
00439135
08/09/2023

SYSTEMS SOURCE INC
1,499.89 0.00 1,499.89
AP
00439136
08/09/2023

TELEFLEX LLC

0.00 2,439.88 2,439.88
AP
00439137
08/09/2023

THOMAS III, IRA

49.00 0.00 49.00
AP
00439138
08/09/2023

TORO TOWING
250.00 0.00 250.00
AP
00439139
08/09/2023

TRUEPOINT SOLUTIONS
5,280.00 0.00 5,280.00
AP
00439140
08/09/2023
U.S. BANK PARS ACCT #6746022500
1,405.22 0.00 1,405.22
AP
00439141
08/09/2023
U.S. BANK PARS ACCT #6746022500
19,289.24 0.00 19,289.24
AP
00439142
08/09/2023

UNDERGROUND SERVICE ALERT/SC
185.00 0.00 185.00
AP
00439143
08/09/2023

UNIVERSAL FLEET SUPPLY

0.00 559.69 559.69
AP
00439144
08/09/2023
UPS

49.05 0.00 49.05
AP
00439145
08/09/2023

VELOCITY TRUCK CENTERS
549.51 0.00 549.51
AP
00439146
08/09/2023

VERIZON WIRELESS - LA
6,940.32 0.00 6,940.32
AP
00439147
08/09/2023

VICTOR MEDICAL COMPANY
930.98 0.00 930.98
AP
00439148
08/09/2023

VICTORIA ANIMAL HOSPITAL
300.00 0.00 300.00
AP
00439149
08/09/2023

VISTA PAINT
1,108.59 0.00 1,108.59
***
AP
00439150
08/09/2023

VMWARE INC
3,993.86 3,993.86 7,987.72
AP
00439151
08/09/2023

VOLGISTICS INC
8,184.00 0.00 8,184.00
AP
00439152
08/09/2023

VSA INC
5,824.00 0.00 5,824.00
AP
00439153
08/09/2023

VULCAN MATERIALS COMPANY
630.27 0.00 630.27
AP
00439154
08/09/2023

WAXIE SANITARY SUPPLY
8,676.11 0.00 8,676.11
AP
00439155
08/09/2023

WINFUND INVESTMENT LLC
5,000.00 0.00 5,000.00
AP
00439156
08/09/2023

WT CONSTRUCTION SERVICES INC
11,108.00 0.00 11,108.00
AP
00439157
08/09/2023
WT.COX INFORMATION SERVICES
426.44 0.00 426.44
AP
00439158
08/09/2023

ZOLL MEDICAL CORPORATION

0.00 7,559.75 7,559.75
AP
00439159
08/14/2023

STATE FIRE TRAINING

0.00 100.00 100.00
AP
00439160
08/16/2023
49ER COMMUNICATIONS INC

0.00 774.00 774.00
AP
00439161
08/16/2023

AIRGAS USA LLC

0.00 714.68 714.68
AP
00439162
08/16/2023

ALLIED UNIVERSAL SECURITY SERVICES
13,009.68 0.00 13,009.68
AP
00439163
08/16/2023

AMTECH ELEVATOR SERVICES

51.00 0.00 51.00
AP
00439164
08/16/2023

BRIGHTVIEW LANDSCAPE SERVICES INC
21,363.63 0.00 21,363.63
AP
00439165
08/16/2023

CALIF DEPARTMENT OF CONSERVATION
244.62 0.00 244.62
AP
00439166
08/16/2023

CAN/AM TECHNOLOGIES INC
6,700.00 0.00 6,700.00
AP
00439167
08/16/2023

COVETRUS NORTH AMERICA
1,736.78 0.00 1,736.78
***
AP
00439168
08/16/2023
DUDEK
14,306.54 3,933.12 18,239.66
AP
00439169
08/16/2023

FAMILY SERVICE ASSOCIATION
8,833.78 0.00 8,833.78
AP
00439170
08/16/2023

FAMILY SERVICE ASSOCIATION
864.71 0.00 864.71
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
6 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00439171
08/16/2023

FOOTHILL FAMILY SHELTER
3,664.00 0.00 3,664.00
AP
00439172
08/16/2023

GAPINSKI, BENJAMIN

97.00 0.00 97.00
AP
00439173
08/16/2023

GRAINGER
258.28 0.00 258.28
AP
00439174
08/16/2023

GRAYBAR ELECTRIC COMPANY INC
5,120.27 0.00 5,120.27
AP
00439175
08/16/2023

HOUSE OF RUTH INC
1,712.33 0.00 1,712.33
AP
00439176
08/16/2023

IMPACT SOUTHERN CALIFORNIA
4,690.00 0.00 4,690.00
AP
00439177
08/16/2023

INLAND FAIR HOUSING & MEDIATION BOARD
5,852.34 0.00 5,852.34
AP
00439178
08/16/2023

INLAND VALLEY COUNCIL OF CHURCHES
1,950.00 0.00 1,950.00
AP
00439179
08/16/2023

JANSSEN, JERICK
300.00 0.00 300.00
AP
00439180
08/16/2023

JENSEN, KIM
198.00 0.00 198.00
AP
00439181
08/16/2023

KIMLEY-HORN & ASSOCIATES INC
8,336.37 0.00 8,336.37
AP
00439182
08/16/2023

LAFFIN, MICHAEL

75.00 0.00 75.00
AP
00439183
08/16/2023

LERCH, KAMRYN

91.73 0.00 91.73
AP
00439184
08/16/2023

LIFE-ASSIST INC

0.00 124.00 124.00
AP
00439185
08/16/2023

LN CURTIS & SONS

0.00 3,971.46 3,971.46
***
AP
00439186
08/16/2023

LOWES COMPANIES INC
1,986.58 320.53 2,307.11
AP
00439187
08/16/2023
MCI

33.89 0.00 33.89
AP
00439188
08/16/2023

MCKEEHAN, RYAN

53.50 0.00 53.50
AP
00439189
08/16/2023

MOORE, NANCY
100.00 0.00 100.00
AP
00439190
08/16/2023

MUMTAZ, KASHIF

97.00 0.00 97.00
***
AP
00439191
08/16/2023

MVATION WORLDWIDE INC
97,371.52 4,263.19 101,634.71
AP
00439192
08/16/2023

NATIONAL UTILITY LOCATORS LLC
3,500.00 0.00 3,500.00
AP
00439193
08/16/2023

NINYO & MOORE
3,987.00 0.00 3,987.00
AP
00439194
08/16/2023

PACIFIC MH CONSTRUCTION INC
1,500.00 0.00 1,500.00
AP
00439195
08/16/2023

PENNEBAKER, HEATH

97.00 0.00 97.00
AP
00439196
08/16/2023

PRO FORCE LAW ENFORCEMENT
5,627.59 0.00 5,627.59
AP
00439197
08/16/2023

RENNE PUBLIC LAW GROUP
9,500.00 0.00 9,500.00
AP
00439198
08/16/2023

RINCON CONSULTANTS INC
59,834.70 0.00 59,834.70
AP
00439199
08/16/2023

SAN BERNARDINO COUNTY
15,443.92 0.00 15,443.92
AP
00439200
08/16/2023

SILVIA, ROMAN

30.00 0.00 30.00
AP
00439201
08/16/2023

SINGH, RAVINDER

72.00 0.00 72.00
AP
00439202
08/16/2023

SNAWDER, RICK

0.00 352.00 352.00
AP
00439203
08/16/2023

SOUTH COAST AQMD

22.98 0.00 22.98
AP
00439204
08/16/2023

STERLING COFFEE SERVICE
346.50 0.00 346.50
AP
00439205
08/16/2023

STROVEN, JORDAN
156.00 0.00 156.00
AP
00439206
08/16/2023

TELLEZ, ROBERT

97.00 0.00 97.00
AP
00439207
08/16/2023

THOMSON REUTERS - WEST
380.00 0.00 380.00
AP
00439208
08/16/2023

VICTORIA ANIMAL HOSPITAL
400.00 0.00 400.00
AP
00439209
08/16/2023

WALTERS WHOLESALE ELECTRIC CO
12,742.52 0.00 12,742.52
AP
00439210
08/16/2023

WEST COAST ARBORISTS INC
127,650.15 0.00 127,650.15
AP
00439211
08/16/2023

WESTBOUND COMMUNICATIONS INC
15,239.39 0.00 15,239.39
AP
00439212
08/16/2023
49ER COMMUNICATIONS INC

0.00 539.18 539.18
AP
00439213
08/16/2023

ABC LOCKSMITHS INC
424.55 0.00 424.55
AP
00439214
08/16/2023

ABLE BUILDING MAINTENANCE
9,883.00 0.00 9,883.00
AP
00439215
08/16/2023

ADVANCED CHEMICAL TRANSPORT INC
1,447.50 0.00 1,447.50
AP
00439216
08/16/2023

ADVANTAGE SEALING SYSTEMS INC
467.64 0.00 467.64
AP
00439217
08/16/2023
AFLAC
5,114.73 0.00 5,114.73
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
7 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
***
AP
00439218
08/16/2023

AIRGAS USA LLC
1,859.94 425.95 2,285.89
AP
00439219
08/16/2023

ALL STAR ELITE SPORTS
1,802.75 0.00 1,802.75
AP
00439220
08/16/2023

ALLSTAR FIRE EQUIPMENT INC

0.00 288.07 288.07
AP
00439221
08/16/2023

AMTECH ELEVATOR SERVICES
3,167.10 0.00 3,167.10
AP
00439222
08/16/2023

BIKINI, BONNY
452.35 0.00 452.35
AP
00439223
08/16/2023

BLAINE WINDOW HARDWARE INC
1,547.28 0.00 1,547.28
AP
00439224
08/16/2023
BMI
1,681.00 0.00 1,681.00
AP
00439225
08/16/2023

BRIGHTVIEW LANDSCAPE SERVICES INC
23,887.28 0.00 23,887.28
AP
00439226
08/16/2023

C P GENERATOR INC
204.73 0.00 204.73
AP
00439227
08/16/2023

C V W D
266.90 0.00 266.90
AP
00439228
08/16/2023

C V W D

0.00 744.96 744.96
***
AP
00439231
08/16/2023

C V W D
45,209.31 236.39 45,445.70
AP
00439232
08/16/2023
CalPERS LONG-TERM CARE PROGRAM
221.35 0.00 221.35
AP
00439233
08/16/2023

CAMERON-DANIEL PC
2,562.00 0.00 2,562.00
AP
00439234
08/16/2023

CARAHSOFT TECHNOLOGY CORP
1,538.99 0.00 1,538.99
AP
00439235
08/16/2023

CCS ORANGE COUNTY JANITORIAL INC
97,899.50 0.00 97,899.50
AP
00439236
08/16/2023

CEASAR, ASHLI
154.35 0.00 154.35
AP
00439237
08/16/2023

CHANG, JOANN

27.11 0.00 27.11
AP
00439238
08/16/2023

CHO, THOMAS
100.00 0.00 100.00
AP
00439239
08/16/2023

CINTAS CORPORATION

0.00 364.57 364.57
AP
00439240
08/16/2023

CITRUS MOTORS ONTARIO INC
1,562.06 0.00 1,562.06
AP
00439241
08/16/2023

CODE RED HEADSETS
1,167.36 0.00 1,167.36
AP
00439242
08/16/2023

CORODATA MEDIA STORAGE INC

50.00 0.00 50.00
AP
00439243
08/16/2023

CORODATA MEDIA STORAGE INC

78.44 0.00 78.44
AP
00439244
08/16/2023

COVETRUS NORTH AMERICA
165.21 0.00 165.21
AP
00439245
08/16/2023

DAI, FANG

27.34 0.00 27.34
AP
00439246
08/16/2023

DEMCO INC
227.58 0.00 227.58
AP
00439247
08/16/2023

DUNN-EDWARDS CORPORATION

90.74 0.00 90.74
AP
00439248
08/16/2023

EIGHTH AVENUE ENTERPRISE LLC
1,425.10 0.00 1,425.10
AP
00439249
08/16/2023

EMERGENCY MEDICAL PRODUCTS

0.00 602.62 602.62
AP
00439250
08/16/2023

EXECUTIVE DETAIL SERVICES

0.00 180.00 180.00
AP
00439251
08/16/2023

EXPERIAN

52.00 0.00 52.00
AP
00439252
08/16/2023

EXPRESS BRAKE SUPPLY INC
679.14 0.00 679.14
AP
00439253
08/16/2023

FAN, ELAINE

56.13 0.00 56.13
AP
00439254
08/16/2023

FIALLOS, WILSON
6,873.00 0.00 6,873.00
AP
00439255
08/16/2023

FIRE APPARATUS SOLUTIONS

0.00 1,278.97 1,278.97
AP
00439256
08/16/2023
FIRST AID 2000
219.27 0.00 219.27
AP
00439257
08/16/2023

FISCHER, ELIZABETH

12.00 0.00 12.00
AP
00439258
08/16/2023

FONTANA RADIATOR SERVICE

0.00 3,453.43 3,453.43
AP
00439259
08/16/2023

FRANKLIN TRUCK PARTS INC

0.00 36.51 36.51
AP
00439260
08/16/2023

FRONTIER CALIFORNIA INC
500.00 0.00 500.00
AP
00439261
08/16/2023

FUEL SERV
1,560.00 0.00 1,560.00
AP
00439262
08/16/2023

G/M BUSINESS INTERIORS
526.06 0.00 526.06
AP
00439263
08/16/2023

GATEWAY PET CEMETERY & CREMATORY
660.00 0.00 660.00
AP
00439264
08/16/2023

GOLDEN OAKS VET HOSPITAL
100.00 0.00 100.00
AP
00439265
08/16/2023

GOODYEAR TIRE & RUBBER CO, THE

0.00 4,620.43 4,620.43
AP
00439266
08/16/2023

GRACEFUL ANIMAL HOSPITAL
600.00 0.00 600.00
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
8 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00439267
08/16/2023

GRAINGER
215.91 0.00 215.91
AP
00439268
08/16/2023

GRAPHICS FACTORY PRINTING INC

59.26 0.00 59.26
AP
00439269
08/16/2023

GRAYBAR ELECTRIC COMPANY INC
501.50 0.00 501.50
AP
00439270
08/16/2023

HDL COREN & CONE
5,118.84 0.00 5,118.84
AP
00439271
08/16/2023

HENRY SCHEIN INC

0.00 857.49 857.49
AP
00439272
08/16/2023

HERITAGE WELLNESS COLLECTIVE
1,316.00 0.00 1,316.00
AP
00439273
08/16/2023

HOME DEPOT CREDIT SERVICES
2,339.09 0.00 2,339.09
AP
00439274
08/16/2023

HP COMMUNICATIONS INC
1,500.00 0.00 1,500.00
AP
00439275
08/16/2023

IDEXX DISTRIBUTION INC
3,417.91 0.00 3,417.91
AP
00439276
08/16/2023

INLAND OVERHEAD DOOR COMPANY

0.00 385.00 385.00
AP
00439277
08/16/2023

INLAND VALLEY REPERTORY THEATRE
20,026.85 0.00 20,026.85
AP
00439278
08/16/2023

INTERSTATE ALL BATTERY CENTER
2,403.38 0.00 2,403.38
AP
00439279
08/16/2023

K-K WOODWORKING

73.60 0.00 73.60
AP
00439280
08/16/2023

LANCE SOLL & LUNGHARD
3,087.50 0.00 3,087.50
AP
00439281
08/16/2023

LAWDIS, STEVE
150.66 0.00 150.66
AP
00439282
08/16/2023

LERCH, KAMRYN

43.25 0.00 43.25
***
AP
00439284
08/16/2023

LOWES COMPANIES INC
2,713.21 2,273.29 4,986.50
***
AP
00439285
08/16/2023

MARIPOSA LANDSCAPES INC
3,756.13 300.00 4,056.13
AP
00439286
08/16/2023

MARK CHRISTOPHER AUTO CENTER INC
401.41 0.00 401.41
AP
00439287
08/16/2023
MCI

33.94 0.00 33.94
AP
00439288
08/16/2023

MCMASTER-CARR SUPPLY COMPANY

0.00 418.44 418.44
AP
00439289
08/16/2023

MERRIMAC PETROLEUM INC
1,828.66 0.00 1,828.66
***
AP
00439290
08/16/2023

NAPA AUTO PARTS

26.99 25.52 52.51
AP
00439291
08/16/2023

NATIONAL LEAGUE OF CITIES
11,768.00 0.00 11,768.00
AP
00439292
08/16/2023

NATIONAL UTILITY LOCATORS LLC
225.00 0.00 225.00
AP
00439293
08/16/2023

NEWCO DISTRIBUTORS INC
1,386.53 0.00 1,386.53
AP
00439294
08/16/2023

OCCUPATIONAL HEALTH CENTERS OF CA
1,446.50 0.00 1,446.50
AP
00439295
08/16/2023

ODP BUSINESS SOLUTIONS LLC
7,565.42 0.00 7,565.42
AP
00439296
08/16/2023

ONTARIO ICE SKATING CENTER
3,150.00 0.00 3,150.00
AP
00439297
08/16/2023

ONWARD ENGINEERING
1,320.00 0.00 1,320.00
AP
00439298
08/16/2023

ORANGE LINE OIL COMPANY
3,370.18 0.00 3,370.18
AP
00439299
08/16/2023

PENSKE CHEVROLET OF CERRITOS
41,059.03 0.00 41,059.03
AP
00439300
08/16/2023

PEREZ, JULIE
140.29 0.00 140.29
AP
00439301
08/16/2023

QUESTIVITY INC
39,722.20 0.00 39,722.20
AP
00439302
08/16/2023

RANCHO CUCAMONGA CHAMBER OF COMMERCE
3,174.00 0.00 3,174.00
AP
00439303
08/16/2023

RANCHO CUCAMONGA TOWN SQUARE
18,242.50 0.00 18,242.50
AP
00439304
08/16/2023

RANCHO SMOG CENTER

49.95 0.00 49.95
AP
00439305
08/16/2023

RANCHO WEST ANIMAL HOSPITAL
200.00 0.00 200.00
AP
00439306
08/16/2023

RDO EQUIPMENT COMPANY
2,607.23 0.00 2,607.23
AP
00439307
08/16/2023

RHA LANDSCAPE ARCHITECTS-PLANNERS INC
4,440.00 0.00 4,440.00
AP
00439308
08/16/2023

SAN BERNARDINO COUNTY DEPT OF PUBLIC HEALTH

0.00 155.00 155.00
AP
00439309
08/16/2023

SCOTT MCLEOD PLUMBING INC
2,329.00 0.00 2,329.00
AP
00439310
08/16/2023

SOCA ARTS
939.60 0.00 939.60
AP
00439311
08/16/2023

SOUTH COAST AQMD
665.26 0.00 665.26
***
AP
00439316
08/16/2023

SOUTHERN CALIFORNIA EDISON
115,928.79 1,761.35 117,690.14
AP
00439317
08/16/2023

SOUTHERN CALIFORNIA EDISON
514.13 0.00 514.13
AP
00439318
08/16/2023

SOUTHERN CALIFORNIA EDISON

15.86 0.00 15.86
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
9 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00439319
08/16/2023

SOUTHERN CALIFORNIA NEWS GROUP
5,298.51 0.00 5,298.51
AP
00439320
08/16/2023

SOVIC CREATIVE
299.99 0.00 299.99
AP
00439321
08/16/2023

STERLING COFFEE SERVICE
662.13 0.00 662.13
AP
00439322
08/16/2023

THOMPSON PLUMBING SUPPLY INC
426.74 0.00 426.74
AP
00439323
08/16/2023

TIREHUB LLC
1,358.16 0.00 1,358.16
AP
00439324
08/16/2023

TOPOLESKI, PAUL

0.00 320.00 320.00
AP
00439325
08/16/2023
U.S. BANK PARS ACCT #6746022500
12,626.82 0.00 12,626.82
AP
00439326
08/16/2023
U.S. BANK PARS ACCT #6746022500
1,144.38 0.00 1,144.38
AP
00439327
08/16/2023
U.S. BANK PARS ACCT #6745033700
6,605.00 0.00 6,605.00
AP
00439328
08/16/2023
ULINE
285.89 0.00 285.89
AP
00439329
08/16/2023

UNITED SITE SERVICES OF CA INC
305.29 0.00 305.29
AP
00439330
08/16/2023

UNITY COURIER SERVICE INC
1,396.35 0.00 1,396.35
AP
00439331
08/16/2023

UPSCO POWERSAFE SYSTEMS INC
8,640.00 0.00 8,640.00
AP
00439332
08/16/2023

VERIZON

39.86 0.00 39.86
AP
00439333
08/16/2023

VETS CHOICE RADIOLOGY
149.00 0.00 149.00
AP
00439334
08/16/2023

VICTOR MEDICAL COMPANY
2,346.95 0.00 2,346.95
AP
00439335
08/16/2023

VIRTUAL PROJECT MANAGER LLC
500.00 0.00 500.00
AP
00439336
08/16/2023

VISION SERVICE PLAN CA
11,261.67 0.00 11,261.67
AP
00439337
08/16/2023

VISTA PAINT
1,184.39 0.00 1,184.39
AP
00439338
08/16/2023

VULCAN MATERIALS COMPANY
6,319.51 0.00 6,319.51
AP
00439339
08/16/2023

WAXIE SANITARY SUPPLY
9,072.60 0.00 9,072.60
AP
00439340
08/16/2023

WESTERN STATES ARTS FEDERATION
475.00 0.00 475.00
AP
00439341
08/16/2023

WILD WONDERS INC
2,180.00 0.00 2,180.00
AP
00439342
08/16/2023

WINZER CORPORATION

0.00 460.15 460.15
AP
00439343
08/16/2023

WT CONSTRUCTION SERVICES INC
914.00 0.00 914.00
AP
00439344
08/16/2023

XIBITZ INC
78,682.96 0.00 78,682.96
AP
00439345
08/17/2023

SOUTHERN CALIFORNIA NEWS GROUP
3,503.50 0.00 3,503.50
AP
00439346
08/23/2023

ADVANCED UTILITY SYSTEMS CORP
48,271.60 0.00 48,271.60
AP
00439347
08/23/2023

AGUILERA, ISAIAH
250.21 0.00 250.21
AP
00439348
08/23/2023

ALTA RANCHO PET & BIRD HOSPITAL
200.00 0.00 200.00
AP
00439349
08/23/2023

ANIMAL CARE EQUIPMENT & SERVICES
375.43 0.00 375.43
AP
00439350
08/23/2023

ARCHIBALD PET HOSPITAL
600.00 0.00 600.00
AP
00439351
08/23/2023

ARTISTIC RESOURCES CORPORATION
28,818.50 0.00 28,818.50
AP
00439352
08/23/2023

ASCENT ENVIRONMENTAL INC
2,180.00 0.00 2,180.00
AP
00439353
08/23/2023

AUTO & RV SPECIALISTS INC

73.96 0.00 73.96
AP
00439354
08/23/2023

BOOT BARN INC
6,179.67 0.00 6,179.67
AP
00439355
08/23/2023

BRAY, JASON
337.81 0.00 337.81
AP
00439356
08/23/2023

C P GENERATOR INC
323.25 0.00 323.25
***
AP
00439358
08/23/2023

C V W D
47,538.58 815.72 48,354.30
AP
00439359
08/23/2023
CACEO

90.00 0.00 90.00
***
AP
00439360
08/23/2023

CALIF DEPT OF TAX & FEE ADMINISTRATION
451.46 166.34 617.80
AP
00439361
08/23/2023

CALIFORNIA PPE RECON INC

0.00 1,256.26 1,256.26
AP
00439362
08/23/2023

CALIFORNIA, STATE OF

50.00 0.00 50.00
AP
00439363
08/23/2023

CALIFORNIA, STATE OF
200.00 0.00 200.00
AP
00439364
08/23/2023

CCS ORANGE COUNTY JANITORIAL INC
66,266.94 0.00 66,266.94
AP
00439365
08/23/2023

CENGAGE LEARNING INC / GALE
3,504.87 0.00 3,504.87
AP
00439366
08/23/2023

CERTIFIED TOWING INC
150.00 0.00 150.00
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
10 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00439367
08/23/2023

CHAMPION FIRE SYSTEMS INC
2,486.00 0.00 2,486.00
***
AP
00439368
08/23/2023

CINTAS CORPORATION
2,519.58 364.57 2,884.15
AP
00439369
08/23/2023

CITRUS MOTORS ONTARIO INC
1,222.97 0.00 1,222.97
AP
00439370
08/23/2023

CLIMATEC LLC
5,844.00 0.00 5,844.00
AP
00439371
08/23/2023

COLLINS & COLLINS LLP
18,882.29 0.00 18,882.29
AP
00439372
08/23/2023

COMPRESSED AIR SPECIALTIES

0.00 781.63 781.63
AP
00439373
08/23/2023

CONVERSE CONSULTANTS
500.00 0.00 500.00
AP
00439374
08/23/2023

COVETRUS NORTH AMERICA
515.34 0.00 515.34
AP
00439375
08/23/2023

DAISYECO INC
515.89 0.00 515.89
AP
00439376
08/23/2023

DANIELS, NOAH
628.36 0.00 628.36
AP
00439377
08/23/2023

DEPARTMENT OF JUSTICE
1,360.00 0.00 1,360.00
AP
00439378
08/23/2023

DEPENDABLE COMPANY INC

52.50 0.00 52.50
AP
00439379
08/23/2023

DICUS SHERIFF-CORONER, SHANNON D
232.90 0.00 232.90
AP
00439380
08/23/2023

DIRECTV
152.57 0.00 152.57
AP
00439381
08/23/2023

DIRECTV
175.99 0.00 175.99
AP
00439382
08/23/2023

DUNN-EDWARDS CORPORATION
320.59 0.00 320.59
AP
00439383
08/23/2023

EMERGENCY MEDICAL PRODUCTS

0.00 69.25 69.25
AP
00439384
08/23/2023

EMPIRE MOTORSPORTS & LINE-X
1,552.70 0.00 1,552.70
AP
00439385
08/23/2023

ESI ACQUISITION INC

0.00 40,810.00 40,810.00
AP
00439386
08/23/2023

FAKHAY, FARIDA
221.50 0.00 221.50
AP
00439387
08/23/2023

FORTIN LAW GROUP
17,642.64 0.00 17,642.64
***
AP
00439388
08/23/2023

FRONTIER COMM
1,581.43 779.08 2,360.51
AP
00439389
08/23/2023

FRONTIER COMM
3,840.56 0.00 3,840.56
AP
00439390
08/23/2023

GAIL MATERIALS
4,170.24 0.00 4,170.24
AP
00439391
08/23/2023

GOLDEN OAKS VET HOSPITAL
400.00 0.00 400.00
***
AP
00439392
08/23/2023

GRAINGER
419.31 222.00 641.31
AP
00439393
08/23/2023

GRAINGER

0.00 4,833.64 4,833.64
AP
00439394
08/23/2023

GRAPHICS FACTORY PRINTING INC
269.38 0.00 269.38
AP
00439395
08/23/2023

HAULAWAY STORAGE CONTAINERS INC
119.84 0.00 119.84
AP
00439396
08/23/2023

HERNANDEZ GROUP LLC

26.94 0.00 26.94
AP
00439397
08/23/2023

HI-LINE ELECTRIC COMPANY
1,509.69 0.00 1,509.69
AP
00439398
08/23/2023

HILL'S PET NUTRITION SALES INC
1,690.26 0.00 1,690.26
AP
00439399
08/23/2023

HOLLIDAY ROCK CO INC
196.11 0.00 196.11
AP
00439400
08/23/2023

HP COMMUNICATIONS INC
1,500.00 0.00 1,500.00
AP
00439401
08/23/2023

HR GREEN PACIFIC INC
20,946.50 0.00 20,946.50
AP
00439402
08/23/2023

IDEXX DISTRIBUTION INC
238.81 0.00 238.81
AP
00439403
08/23/2023

INLAND PRESORT & MAILING SERVICES
345.71 0.00 345.71
AP
00439404
08/23/2023

INYO NETWORKS INC
11,119.50 0.00 11,119.50
AP
00439405
08/23/2023

JRC HOUSING
1,494.50 0.00 1,494.50
AP
00439406
08/23/2023

KEARNS, CHRISTOPHER

73.00 0.00 73.00
AP
00439407
08/23/2023

KINETIC LIGHTING INC
3,913.48 0.00 3,913.48
AP
00439408
08/23/2023

KINGDOM CALIBRATIONS INC

0.00 140.00 140.00
AP
00439409
08/23/2023

KOLA-FM
800.00 0.00 800.00
AP
00439410
08/23/2023

KOSMONT COMPANIES
1,521.00 0.00 1,521.00
AP
00439411
08/23/2023

KWALL LLC
9,300.00 0.00 9,300.00
AP
00439412
08/23/2023

LEAVES AND PETALS
109.40 0.00 109.40
AP
00439413
08/23/2023

LEE, JUNGYOEN

4.58 0.00 4.58
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
11 Time:

CK_AGENDA_REG_PORTRAIT_CONSOLIDATED - CK: Agenda Check Register Portrait Layout User:

Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00439414
08/23/2023
LEVEL 3 COMMUNICATIONS LLC
6,119.51 0.00 6,119.51
AP
00439415
08/23/2023

LIU, AMY

66.59 0.00 66.59
AP
00439416
08/23/2023

LOZANO SMITH LLP
2,012.75 0.00 2,012.75
AP
00439417
08/23/2023

MARIPOSA LANDSCAPES INC
1,720.83 0.00 1,720.83
AP
00439418
08/23/2023

MARK CHRISTOPHER AUTO CENTER INC
190.00 0.00 190.00
AP
00439419
08/23/2023

MARRUFO, JOANNA

31.96 0.00 31.96
AP
00439420
08/23/2023

MCFADDEN-DALE HARDWARE
174.65 0.00 174.65
AP
00439421
08/23/2023

MCMASTER-CARR SUPPLY COMPANY
1,096.76 0.00 1,096.76
AP
00439422
08/23/2023

MEDINA, MARK

21.19 0.00 21.19
AP
00439423
08/23/2023

MEDIWASTE DISPOSAL LLC

65.00 0.00 65.00
***
AP
00439425
08/23/2023

MESA ENERGY SYSTEMS INC
69,538.77 13,989.32 83,528.09
AP
00439426
08/23/2023

METRO EXPRESSLANES

8.60 0.00 8.60
AP
00439427
08/23/2023

MIDWEST VETERINARY SUPPLY INC
933.14 0.00 933.14
AP
00439428
08/23/2023

MUNOZ, JOSEPH
1,000.00 0.00 1,000.00
AP
00439429
08/23/2023

MURO, NILDA

67.76 0.00 67.76
AP
00439430
08/23/2023

MWI ANIMAL HEALTH
385.16 0.00 385.16
AP
00439431
08/23/2023

NAPA AUTO PARTS

0.00 1,136.07 1,136.07
AP
00439432
08/23/2023

NATIONWIDE PREMIUM HOLDING
1,131.00 0.00 1,131.00
AP
00439433
08/23/2023

NICK'S CUSTOM BOOTS LLC

0.00 239.93 239.93
AP
00439434
08/23/2023

NINYO & MOORE
1,312.50 0.00 1,312.50
***
AP
00439435
08/23/2023

ODP BUSINESS SOLUTIONS LLC
1,432.88 716.66 2,149.54
AP
00439436
08/23/2023

ONLY CREMATIONS FOR PETS INC
1,370.00 0.00 1,370.00
AP
00439437
08/23/2023

ONTARIO ICE SKATING CENTER
1,260.00 0.00 1,260.00
AP
00439438
08/23/2023

ONTARIO SPAY & NEUTER INC
1,400.00 0.00 1,400.00
AP
00439439
08/23/2023

ONWARD ENGINEERING
11,000.00 0.00 11,000.00
AP
00439440
08/23/2023

PACIFIC UTILITY INSTALLATION INC
80,750.00 0.00 80,750.00
AP
00439441
08/23/2023

PRE-PAID LEGAL SERVICES INC

53.36 0.00 53.36
AP
00439442
08/23/2023

PSA PRINT GROUP

43.10 0.00 43.10
AP
00439443
08/23/2023

QUADIENT FINANCE USA INC

34.80 0.00 34.80
AP
00439444
08/23/2023

RANCHO CUCAMONGA TOWN SQUARE
18,242.50 0.00 18,242.50
AP
00439445
08/23/2023

RANCHO WEST ANIMAL HOSPITAL
200.00 0.00 200.00
AP
00439446
08/23/2023

RDO EQUIPMENT COMPANY
350.81 0.00 350.81
AP
00439448
08/23/2023

RICHARD LEWIS MEDIA GROUP INC
34,500.00 0.00 34,500.00
AP
00439449
08/23/2023

ROJAS, KARINA

32.00 0.00 32.00
AP
00439450
08/23/2023

SAMPLE, NANCY L
153.60 0.00 153.60
AP
00439451
08/23/2023
SBPEA
2,610.17 0.00 2,610.17
AP
00439452
08/23/2023

SHOETERIA INC
8,462.30 0.00 8,462.30
AP
00439453
08/23/2023

SINGH, JOBANJEET

79.72 0.00 79.72
AP
00439455
08/23/2023

SOFTWARE HOUSE INTERNATIONAL INC
46,306.03 0.00 46,306.03
AP
00439456
08/23/2023

SOUND IMAGE INC
108,383.90 0.00 108,383.90
***
AP
00439462
08/23/2023

SOUTHERN CALIFORNIA EDISON
40,528.01 3,330.88 43,858.89
AP
00439463
08/23/2023

SOUTHERN CALIFORNIA EDISON
3,940.89 0.00 3,940.89
AP
00439464
08/23/2023

SOVIC CREATIVE
9,000.00 0.00 9,000.00
AP
00439465
08/23/2023
TAU PSY.D, MANNY
8,210.15 0.00 8,210.15
AP
00439466
08/23/2023

TIREHUB LLC
2,015.83 0.00 2,015.83
AP
00439467
08/23/2023

TORO TOWING
150.00 0.00 150.00
***
AP
00439468
08/23/2023

TRANSWEST TRUCK CENTER LLC

28.33 171.31 199.64
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
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Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00439469
08/23/2023

TRYFYTT
549.50 0.00 549.50
AP
00439470
08/23/2023
ULINE

0.00 127.34 127.34
AP
00439471
08/23/2023

ULTIMATE INTERNET ACCESS INC
1,000.00 0.00 1,000.00
AP
00439472
08/23/2023

UPLAND ANIMAL HOSPITAL
200.00 0.00 200.00
AP
00439473
08/23/2023
UPS

64.38 0.00 64.38
AP
00439474
08/23/2023

VANESIAN, KATRINA DAWN
5,130.00 0.00 5,130.00
AP
00439475
08/23/2023

VERIZON BUSINESS

40.56 0.00 40.56
AP
00439476
08/23/2023

VERIZON WIRELESS - LA
249.32 0.00 249.32
AP
00439477
08/23/2023

VERIZON WIRELESS - LA
4,558.45 0.00 4,558.45
AP
00439478
08/23/2023

VICTOR MEDICAL COMPANY
1,187.44 0.00 1,187.44
AP
00439479
08/23/2023

VIRGIN PULSE INC
1,188.00 0.00 1,188.00
AP
00439480
08/23/2023

VISTA PAINT
617.45 0.00 617.45
AP
00439481
08/23/2023

VOLTAIRE ENGINEERING INC
114,165.00 0.00 114,165.00
AP
00439482
08/23/2023

VULCAN MATERIALS COMPANY
539.76 0.00 539.76
AP
00439483
08/23/2023

WAXIE SANITARY SUPPLY
279.05 0.00 279.05
AP
00439484
08/23/2023

WEST COAST ARBORISTS INC
3,421.55 0.00 3,421.55
AP
00439485
08/23/2023

WILSON & BELL AUTO SERVICE
1,926.11 0.00 1,926.11
AP
00439486
08/23/2023

ALL AMERICAN ASPHALT
87,594.18 0.00 87,594.18
AP
00439487
08/23/2023

ALTA LOMA ANIMAL HOSPITAL
1,600.00 0.00 1,600.00
AP
00439488
08/23/2023

ARCHIBALD PET HOSPITAL
200.00 0.00 200.00
AP
00439489
08/23/2023

BRODART CO
151,529.36 0.00 151,529.36
AP
00439490
08/23/2023

CAN/AM TECHNOLOGIES INC
4,528.81 0.00 4,528.81
AP
00439491
08/23/2023

CISNEROS, ERIC
262.30 0.00 262.30
AP
00439492
08/23/2023

COUNSELING TEAM INTERNATIONAL, THE

0.00 1,125.00 1,125.00
AP
00439493
08/23/2023

EPD SOLUTIONS INC
34,634.90 0.00 34,634.90
AP
00439494
08/23/2023
FERGUSON ENTERPRISES LLC #1350
730.58 0.00 730.58
AP
00439495
08/23/2023

FORTIN LAW GROUP
2,140.99 0.00 2,140.99
AP
00439496
08/23/2023

GRAINGER
2,555.44 0.00 2,555.44
AP
00439497
08/23/2023

IMPACT SOUTHERN CALIFORNIA
8,516.13 0.00 8,516.13
AP
00439498
08/23/2023

INLAND VALLEY COUNCIL OF CHURCHES
6,244.49 0.00 6,244.49
AP
00439499
08/23/2023

LAURAIN & ASSOCIATES INC, R P
12,500.00 0.00 12,500.00
AP
00439500
08/23/2023

LEIGHTON CONSULTING INC
5,029.00 0.00 5,029.00
AP
00439501
08/23/2023

LERCH, KAMRYN
171.06 0.00 171.06
AP
00439502
08/23/2023

MARTINEZ, JESSICA

85.80 0.00 85.80
AP
00439503
08/23/2023

MESA ENERGY SYSTEMS INC
23,337.92 0.00 23,337.92
AP
00439504
08/23/2023

NEXTECH SYSTEMS INC
39,996.43 0.00 39,996.43
***
AP
00439505
08/23/2023

NINYO & MOORE
9,583.75 2,018.50 11,602.25
AP
00439506
08/23/2023

ODP BUSINESS SOLUTIONS LLC
460.97 0.00 460.97
AP
00439507
08/23/2023

ONWARD ENGINEERING
13,340.00 0.00 13,340.00
AP
00439508
08/23/2023
PARS
3,500.00 0.00 3,500.00
AP
00439509
08/23/2023

PHILLIPS, JENIFER
1,965.31 0.00 1,965.31
AP
00439510
08/23/2023

PLACEWORKS
1,688.10 0.00 1,688.10
AP
00439511
08/23/2023

REMMI CONSTRUCTION INC
1,473.90 0.00 1,473.90
AP
00439512
08/23/2023

VIRGIN PULSE INC

57.00 0.00 57.00
AP
00439513
08/23/2023

WEST COAST ARBORISTS INC
798.15 0.00 798.15
AP
00439514
08/23/2023

WILLDAN GROUP
488.00 0.00 488.00
AP
00439515
08/24/2023

DOMINICK, CHARLENE

0.00 1,883.14 1,883.14
07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
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Report:

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Excluding So Calif Gas Company.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
AP
00439516
08/24/2023

MAGNUSON, PETER

0.00 1,878.60 1,878.60
AP
00439517
08/24/2023

RODRIGUEZ, VICTOR

0.00 689.04 689.04
AP
00439518
08/24/2023

SPAGNOLO, VIOLA

0.00 262.59 262.59
AP
00439519
08/24/2023

WALKER, KENNETH

0.00 269.02 269.02
AP
00439520
08/24/2023
CARMAX

0.00 63,618.44 63,618.44
AP
00439521
08/24/2023

RED WING BUSINESS ADVANTAGE ACCOUNT
2,450.34 0.00 2,450.34
$9,344,482.16
$10,924,366.29
$1,579,884.13
Note:

Grand Total:

Total Fire:

Total City:
*** Check Number includes both City and Fire District expenditures 07:15:00
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
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Report:

DATE DESCRIPTION CITY FIRE AMOUNT
7/3 U.S. BANK - Purchasing Card Payment 173,261.55 25,541.07 198,802.62 7/3 Workers Comp - City Account Transfer 421.20 421.20 7/3 Workers Comp - Fire Account Transfer 1,864.40 1,864.40 7/3 WIRE PAYMENT - RCMU CAISO 5,990.34 5,990.34 7/5 Bank Fee 116.95 116.95
7/5 Workers Comp - City Account Transfer 230.00 230.00 7/7 Workers Comp - City Account Transfer 972.14 972.14 7/7 Workers Comp - Fire Account Transfer 12.00 12.00 7/10 Workers Comp - City Account Transfer 893.65 893.65 7/10 Workers Comp - Fire Account Transfer 1,306.00 1,306.00 7/10 WIRE PAYMENT - RCMU CAISO 6,756.48 6,756.48 7/11 Workers Comp - City Account Transfer 651.68 651.68 7/11 Workers Comp - Fire Account Transfer 3,139.57 3,139.57 7/12 Workers Comp - City Account Transfer 827.16 827.16 7/12 Workers Comp - Fire Account Transfer 169.81 169.81 7/13 STATE DISBURSEMENT UNIT - Child Support Payments 3,285.69 3,285.69 7/13 STATE DISBURSEMENT UNIT - Child Support Payments 1,194.87 1,194.87 7/13 Workers Comp - City Account Transfer 505.83 505.83 7/14 CALPERS - City - Retirement Account Deposit 4,397,981.00 4,397,981.00 7/14 CALPERS - Fire - Retirement Account Deposit 2,569,004.00 2,569,004.00 7/14 CALPERS - Fire - Retirement Account Deposit 246,747.00 246,747.00 7/14 CALPERS - Fire - Retirement Account Deposit 13,342.00 13,342.00 7/14 CALPERS - City - Retirement Account Deposit 104,485.67 104,485.67 7/14 CALPERS - City - Retirement Account Deposit 96,937.23 96,937.23 7/14 CALPERS - Fire - Retirement Account Deposit 99,578.86 99,578.86 7/14 CALPERS - Fire - Retirement Account Deposit 52,539.75 52,539.75 7/14 CALPERS - Fire - Retirement Account Deposit 11,555.79 11,555.79 7/14 CALPERS - Fire - Retirement Account Deposit 3,389.77 3,389.77 7/14 CALPERS - Fire - Retirement Account Deposit 2,995.82 2,995.82 7/14 CALPERS - Fire - Retirement Account Deposit 5,455.30 5,455.30 7/14 Workers Comp - Fire Account Transfer 3,099.72 3,099.72 7/17 Workers Comp - City Account Transfer 139.14 139.14 7/17 Workers Comp - Fire Account Transfer 972.16 972.16 7/17 WIRE PAYMENT - RCMU CAISO 6,746.08 6,746.08 7/18 CALPERS - Fire - Retirement Account Deposit 95.80 95.80 7/18 CALPERS - Fire - Retirement Account Deposit 161.63 161.63 7/18 Workers Comp - City Account Transfer 2,444.63 2,444.63 7/18 Workers Comp - Fire Account Transfer 553.10 553.10 7/18 WIRE PAYMENT - ESCROW DEPOSIT 500.00 500.00 7/19 Workers Comp - City Account Transfer 882.26 882.26 7/19 Workers Comp - Fire Account Transfer 694.88 694.88 7/20 Workers Comp - City Account Transfer 537.14 537.14 7/20 Workers Comp - Fire Account Transfer 408.55 408.55 7/21 Workers Comp - Fire Account Transfer 1,584.80 1,584.80 7/24 Workers Comp - City Account Transfer 1,209.39 1,209.39 7/24 Workers Comp - Fire Account Transfer 6,158.84 6,158.84 7/24 WIRE PAYMENT - RCMU CAISO 147,112.28 147,112.28 7/25 Workers Comp - City Account Transfer 2,934.14 2,934.14 7/25 Workers Comp - Fire Account Transfer 131.97 131.97 7/27 STATE DISBURSEMENT UNIT - Child Support Payments 3,285.69 3,285.69 7/27 STATE DISBURSEMENT UNIT - Child Support Payments 1,194.87 1,194.87 7/28 CALPERS - Fire - Retirement Account Deposit 197,558.29 197,558.29 7/28 CALPERS - City - Retirement Account Deposit 106,355.81 106,355.81 7/28 CALPERS - City - Retirement Account Deposit 99,637.13 99,637.13 7/28 CALPERS - Fire - Retirement Account Deposit 102,963.47 102,963.47 7/28 CALPERS - Fire - Retirement Account Deposit 54,138.30 54,138.30 7/28 CALPERS - Fire - Retirement Account Deposit 11,921.70 11,921.70 CITY OF RANCHO CUCAMONGA
AND
RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Electronic Debit Register
JULY 1, 2023 TO JULY 31, 2023
1 DATE DESCRIPTION CITY FIRE AMOUNT
CITY OF RANCHO CUCAMONGA
AND
RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
Electronic Debit Register
JULY 1, 2023 TO JULY 31, 2023
7/28 CALPERS - Fire - Retirement Account Deposit 6,057.38 6,057.38 7/28 CALPERS - Fire - Retirement Account Deposit 3,501.94 3,501.94 7/28 CALPERS - Fire - Retirement Account Deposit 3,042.25 3,042.25 7/28 Workers Comp - City Account Transfer 2.00 2.00 7/28 Workers Comp - Fire Account Transfer 2.00 2.00 7/31 Workers Comp - City Account Transfer 690.00 690.00 7/31 Workers Comp - Fire Account Transfer 1,014.90 1,014.90 7/31 WIRE PAYMENT - RCMU CAISO 21,939.46 21,939.46 7/31 U.S. BANK - Purchasing Card Payment 139,111.63 39,697.82 178,809.45 TOTAL CITY 5,322,661.71
TOTAL FIRE 3,476,972.02
GRAND TOTAL 8,799,633.73
2 DATE:September 6, 2023
TO:Mayor and Members of the City Council
President and Members of the Boards of Directors
FROM:John R. Gillison, City Manager
INITIATED BY: Tamara L. Oatman, Finance Director
Veronica Lopez, Accounts Payable Supervisor
SUBJECT: Consideration to Approve City and Fire District Weekly Check Registers for Checks Issued to Southern California Gas Company in the Total Amount of $10,585.98 Dated August 08, 2023, Through August 27, 2023. (CITY/FIRE)
RECOMMENDATION:

Staff recommends City Council/Board of Directors of the Fire Protection District approve payment of demands as presented. Weekly check register amounts are $10,099.38 and $486.60 for the City and the Fire District, respectively.

BACKGROUND:

N/A

ANALYSIS:

N/A

FISCAL IMPACT:

Adequate budgeted funds are available for the payment of demands per the attached listing.

COUNCIL MISSION / VISION / GOAL(S) ADDRESSED:

N/A

ATTACHMENTS:

Attachment 1 - Weekly Check Register

Agenda Check Register

RANCHO CUCAMONGA FIRE PROTECTION DISTRICT
So Calif Gas Company Only.

AND

CITY OF RANCHO CUCAMONGA
8/8/2023 through 8/27/2023
Check No.

Check Date
Vendor Name
City Fire Amount
***
AP
00439454
08/23/2023

SOCAL GAS
10,099.38 486.60 10,585.98
$10,099.38
$10,585.98
$486.60
Note:

Grand Total:

Total Fire:

Total City:
*** Check Number includes both City and Fire District expenditures 07:23:56
08/28/2023
Current Date:

VLOPEZ - Veronica Lopez
Page:
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Report:

DATE: September 6, 2023

TO: Mayor and Members of the City Council

FROM: John R. Gillison, City Manager

INITIATED BY: Michael J. Smith, Chief of Police
Jeff Allison, Administrative Lieutenant
Karen Hunt, Sheriff's Service Specialist

SUBJECT: Consideration to Accept Grant Revenue in the Amount of $77,235 from the Edward Byrne Memorial Justice Assistance Grant (JAG) for Fiscal Years 2020, 2021 and 2022 and Authorize Appropriation of these Funds and $1,000 from Law Enforcement Reserve Funds to Purchase Equipment for the Rancho Cucamonga Police Department. (CITY)

RECOMMENDATION:

Staff recommends the City Council accept grant revenue in the amount of $77,235 from the United States Department of Justice Edward Byrne Memorial Justice Assistance Grant (JAG) for 2020, 2021 and 2022 Fiscal Year awards. Staff also recommends the City Council authorize the appropriation of funds from the JAG Grant Fund in the amount of $77,235 and $1,000 from Law Enforcement Reserve Funds to purchase equipment for the Rancho Cucamonga Police Department.

BACKGROUND:

Annually, the Bureau of Justice Assistance (BJA) announces the availability of grant funds to state and local units of government through the Edward Byrne Memorial JAG Grant. This program allows state and local governments to support a broad range of activities, to prevent and control crime, and to improve the criminal justice system.

ANALYSIS:

Based on an assessment of current needs, the Rancho Cucamonga Police Department proposes the following purchases to be made with the JAG funds:

 A drop camera to be used by the Multiple Enforcement Team (MET) to observe and collect evidence for investigations
 Breaching tools
 Assorted tourniquets to be used for Active Shooter trainings  Two K-9 crate shelters to keep our K-9’s secure and safe at certain scenes or locations with other dogs present
 Mass casualty triage kits and tarps
 A forensic computer for retrieving data from mobile devices related to investigations and two ultrawide computer monitors to be used in the Real Time Information Center

The proposed equipment purchases will assist Rancho Cucamonga Police Department personnel in investigating criminal activity and provide them with mass casualty supplies so that they can be tending to casualties in conjunction with or before Fire or Medical Aid personnel are on scene.

FISCAL IMPACT:

Staff is requesting the City Council accept the JAG grant funds into account number 1361000- 4750 (Grant Income) and authorize additional appropriations for the expenditure of the same funds by grant year, and authorize an additional appropriation from the Law Enforcement Reserve Fund to supplement the cost of the proposed equipment as follows:

Justice Assistance Grant Fund:

FY2020 JAG Grant Funds $18,044
1361701-5603 Capital Outlay – Equipment $14,002.11
1361701-5200 Operations & Maintenance $4,041.89

FY2021 JAG Grant Funds $26,628
1361701-5200 Operations & Maintenance $26,628

FY2022 JAG Grant Funds $32,563
1361701-5215 O&M Computer Equipment $1,464.62
1361701-5605 Capital Outlay Computer Equipment $31,098.38

Law Enforcement Reserve Fund:

1017701-5200 Operations & Maintenance $1,000.00

COUNCIL MISSION / VISION / VALUE(S) ADDRESSED:

These purchases will align with the following Council Core Values:
#2 Promoting and enhancing a safe and healthy community for all. #4 Intentionally embracing and anticipating the future.

ATTACHMENTS:

None
DATE:September 6, 2023
TO:Mayor and Members of the City Council
FROM:John R. Gillison, City Manager
INITIATED BY: Veronica Fincher, Animal Services Director Marissa Stinson, Management Aide
SUBJECT: Consideration to Appropriate Grant Revenue in the Amount of $45,000 Awarded by the ASPCA for the Purchase of Large Animal Disaster Response Equipment and Supplies. (CITY)
RECOMMENDATION:

Staff recommends the City Council authorize the appropriation of funds from the ASPCA grant in the amount of $45,000 to purchase large animal disaster response equipment and supplies.

BACKGROUND:

In February of 2023, the Animal Services Department was the recipient of an American Society for the Prevention of Cruelty to Animal (ASPCA) Disaster Response Grant in the amount of $45,000. The grant funds allow the Animal Services Department to expand its capacity to temporarily house and care for large animals (horses and livestock) during a natural disaster. The Animal Services Department’s current large animal disaster plan is reliant on transporting and housing large animals at facilities outside Rancho Cucamonga. Depending on the scope and location of the natural disaster, the facilities may or may not have the available space to accommodate the displaced animals. By purchasing emergency equipment, including portable large animal stalls and supplies, the Animal Services Department can set up temporary housing for large animals within the city limits and have direct oversight over the animals’ care. The grant funds were received at the latter part of Fiscal Year 22/23. Therefore, the funds need to be carried over and appropriated in Fiscal Year 23/24 for spending.

ANALYSIS:

Animal Services staff reviewed the terms of the grant and identified the following equipment and supplies that will be purchased by December 31, 2023.
•Portable large animal stalls to house approximately 30 large animals. •Portable small livestock pens to house approximately 15 smaller animals. •Equine and livestock animal care supplies such as food and water containers, cleaning supplies, animal owner identification kits, halters and leads.

FISCAL IMPACT:

No fiscal impact as grant funds were received in Fiscal Year 22/23. For accounting purposes, staff recommend the grant funds should be carried over and recognized in Fiscal Year 23/24 grant revenue, account number 1001000-4740 (Grant Income-Other) and appropriated into 1001104-

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5603 (Capital Outlay-Equipment) for spending.

COUNCIL MISSION / VISION / VALUE(S) ADDRESSED:

This item advances the City Council’s core value of promoting and enhancing a safe and healthy community for all by allowing the city to prepare for large animal emergency evacuations.

ATTACHMENTS:

N/A
DATE:September 6, 2023
TO:Mayor and Members of the City Council
President and Members of the Boards of Directors
FROM:John R. Gillison, City Manager
INITIATED BY: Mike McCliman, Fire Chief
Ruth Cain, Procurement Manager
Michelle Cowles, Management Analyst II
SUBJECT: Consideration of the Purchase of Holmatro Electric Extrication Rescue Tools in the Amount of $104,890 from Western Extrication Specialist, Inc.as a Single Source Vendor. (FIRE)
RECOMMENDATION:

Staff recommends the Fire Board approve the purchase of two (2) Holmatro Electric Hydraulic Extrication Rescue Tools and related equipment for $104,890 from Western Extrication Specialist, Inc. as a single source vendor.

BACKGROUND:

The Hurst Hydraulic Rescue Tool, commonly referred to as “Jaws of Life”, is a rescue tool spreader used primarily for emergency passenger extractions after traffic collisions. These tools are currently located on the Fire District’s Medic Trucks 174 and 175, and until recently, had also been located on Heavy Rescue 175.

In 2021, the Fire District began to transition from the Hurst tool to new electric battery-powered rescue tools. The transition began for several reasons including outdated technology that struggled with the advanced materials utilized in modern vehicles; the significant cost of the tool (approximately $70,000 each); and the unhealthy emission of carbon monoxide and greenhouse gasses (requiring a gas-powered accessory pump).

On June 29, 2021, Procurement posted a competitive solicitation, RFB #21/22-103, for Hydraulic Rescue Tools. After an initial evaluation, the top two vendors were invited for demonstrations and the Holmatro electric rescue tool was selected. The new electric rescue tools were purchased from Western Extrication Specialist, Inc., the authorized Holmatro electric rescue tool distributor.

The electric rescue tools were placed in service on Heavy Rescue 175.

ANALYSIS:

In order to continue the transition to electric battery-powered rescue tools, staff recommends the purchase of two Holmatro rescue tools and related equipment from Western Extrication Specialist, Inc. as a single source vendor. The Holmatro tools will replace the Hurst tools located on Medic Trucks 174 and 175.

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Since placed in service, the Holmatro rescue tools have met the Fire District’s needs without exception. They are half the cost with two times the Hurst tool's power, speed, and efficiency.

They allow for safer, faster, and more efficient extrication. The Holmatro rescue tools have superior cutting performance on new cars, with 396,788 lbf of cutting force and 117,350 lbf of spreading force. The tools allow for safe use in confined and underwater spaces, have a high- capacity battery designed for extended working time, and have less maintenance. Because the tool is battery-powered, the Holmatro tool is healthier for rescuers, patients, and the environment with no risk of carbon monoxide and greenhouse gas poisoning.

The Fire District has a long history of maintaining standardization of its emergency equipment.

Continuing standardization through this purchase will maintain interoperability on the emergency scene. User personnel training is a critical component of any new emergency equipment, and this will be minimized with the purchase of the Holmatro tools.

FISCAL IMPACT:

The purchase price for the Holmatro rescue tools is $104,890. A total of $104,000 was budgeted in the Fire District’s Capital Fund for the purchase of rescue tools and equipment. Sufficient funding is available to cover the increased expense.

COUNCIL MISSION / VISION / GOAL(S) ADDRESSED:

This item combines portions of the Council’s vision and core values by providing a sustainable City and promoting a safe and healthy community for all. This is accomplished by ensuring our first responders have the resources and tools to respond successfully during emergencies.

ATTACHMENTS:

None
DATE:September 6, 2023
TO:Mayor and Members of the City Council
FROM:John R. Gillison, City Manager
INITIATED BY: Wess Garcia, Acting Library Director
Jennifer Hunt-Gracia, Community Services Director
Margo Mullen, Senior Librarian
Cristina Gorka, Management Analyst I
SUBJECT: Consideration to Approve a Professional Services Agreement with AudienceView for Ticketing Services in the Amount of $55,000 Plus a 10% Contingency for the Lewis Family Playhouse and Randall Lewis Second Story and Beyond® Services. (CITY)
RECOMMENDATION:

Staff recommends the City Council award the bid for ticketing services to AudienceView Ticketing Corporation in the amount of $55,000 plus 10% contingency for the Lewis Family Playhouse and Randall Lewis Second Story and Beyond® ticketing services.

BACKGROUND:

For the past several years the City of Rancho Cucamonga has utilized the services of a ticketing vendor to provide services for the Lewis Family Playhouse that will end in March 2024. As services progress for the fall 2023 opening of the Randall Lewis Second Story and Beyond® (RLSSAB), a need for a ticketing service that can accommodate both playhouse and museum services has been identified.

In November 2022, the Rancho Cucamonga Library Services and Community Services departments worked together to create a scope of work, seeking to consolidate services within one system that can support current and future ticketing needs for both departments, which include the ability to provide admissions, memberships, and a variety of other tools that will create user friendly access to these theatre and museum venues.

The ticketing system requirements include:
•Ability to print reports separately and support two different venues. •Migration of data from the current Playhouse ticketing system to the new ticketing system. •Online flexible subscriptions.
•Staff training and development of two ticketing system platforms. •Robust testing site that emulates the live sales environment. •The ability to track donations, memberships, and sponsorships is highly desirable.

In addition, both City venues will be looking for marketing features that will increase ticket sales over time, communicate with current and future donors and members, and assist in the

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organization of school groups visits.

In January 2023, the City opened a public request for proposal process and received five bids.

The firms selected for the final review in this competitive process possessed experience with projects of a similar scale to that of the Lewis Family Playhouse and the Randell Lewis Second Story and Beyond ® and demonstrated expertise in the ticketing services for cultural arts and museum spaces.

ANALYSIS:

Ticketing services will consist of two different accounts housed in one system. The functionality of this ticketing software will need to meet the needs of both City departments and has the capacity for admissions, memberships, school visits, multi-day classes, the ability to run various reports and marketing features that are able to be maintained by trained City staff with minimal support. For the RLSSAB, ticketing services are expected to be available online and ready for public use by fall 2023, and implementation for the Lewis Family Playhouse will be completed prior to the 2024/25 season.

After completing a competitive bid process, staff is recommending City Council approve using AudienceView Ticketing Corporation for ticketing services. AudienceView Ticketing Corporation is based in Canada and has a worldwide presence with significant market share in both the United States and United Kingdom. Their intelligent ticketing and e-commerce solution services are utilized in performance arts venues such as Broadway SF and the Atlantic Theatre Company, as well as sports and museum venues such as Wembley Stadium and the Exploramer science museum in Quebec.

Contracting with AudienceView Ticketing Corporation will provide ticketing services with an option to renew annually and provide hardware and ticketing solutions.

Copies of all supporting documents are on file with the City Clerk and Procurement Offices.

FISCAL IMPACT:

Anticipated costs are estimated to be as follows:

Expenditure Category Amount
Professional Service Agreement Contract $55,000
Professional Service Agreement Contract Contingency (10%) $5,500 Estimated Costs $60,500
Adequate funds are available in the adopted Fiscal Year 2023/24 Budget from the General Fund (001) and Library Capital Fund (329) as follows:

Account No. Funding Source Description Amount
1001209-5300 General Fund (001) Ticketing Software $25,000 1001407-5300/5399407-
07395300 General Fund (001) Contract Services $5,250
1329601-5650/1867329-0 Library Capital Fund (329) SSAB $30,250

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COUNCIL MISSION / VISION / VALUE(S) ADDRESSED:

Providing superior services to residents enhances the overall quality of life in Rancho Cucamonga and will support the City Council Core Values to build and preserve the City’s family-oriented atmosphere and intentionally embrace and anticipate the future.

ATTACHMENTS:

Attachment 1 – AudienceView Professional Services Agreement

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AGREEMENT FOR

PROFESSIONAL SERVICES

THIS AGREEMENT is made and entered into this 29 day of August, 2023, by and between the City of Rancho Cucamonga, a municipal corporation (“City”) and AudienceView Ticketing Corporation (“Consultant”).

RECITALS
A. City has heretofore issued its request for proposals to perform the following professional services: Ticketing services (“the Project”).

B. Consultant has submitted a proposal to perform the professional services described in Recital “A”, above, necessary to complete the Project.

C. City desires to engage Consultant to complete the Project in the manner set forth and more fully described herein.

D. Consultant represents that it is fully qualified and licensed under the laws of the State of California to perform the services contemplated by this Agreement in a good and professional manner.

AGREEMENT
NOW, THEREFORE, in consideration of performance by the parties of the mutual promises, covenants, and conditions herein contained, the parties hereto agree as follows:

1. Consultant’s Services.

1.1 Scope and Level of Services . Subject to the terms and conditions set forth in this Agreement, City hereby engages Consultant to perform all technical and professional services described in Recitals “A” and “B” above, including, but not limited to contractor’s quote, Order Form # 00022101, all as more fully set forth in the Consultant’s proposal, dated June 21, 2023 and entitled “Scope of Work”, attached hereto as Exhibit “A”, and incorporated by reference herein. The nature, scope, and level of the services required to be per formed by Consultant are set forth in the Scope of Work and are referred to herein as “the Services.” In the event of any inconsistencies between the Scope of Work and this Agreement, the terms and provisions of this Agreement shall control.

1.2 R
evisi ons to Scope of Work. Upon request of the City, the Consultant will promptly meet with City staff to discuss any revisions to the Project desired by the City. Consultant agrees that the Scope of Work may be amended based upon said meetings, and, by amendment to this Agreement, the parties may agree on a

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revision or revisions to Consultant’s compensation based thereon. A revision pursuant to this Section that does not increase the total cost pay able to Consultant by more than ten percent (10%) of the total compensation specified in Section 3, may be approved in writing by City’s City Manager without amendment.

1.3 Time for Performance. Consultant shall perform all services under this Agreement in a timely, regular basis consistent with industry standards for professional skill and care, and in accordance with any schedule of performance set forth in the Scope of Work, or as set forth in a “Schedule of Performance”, if such Schedule is attached hereto as Exhibit “A”.

1.4 S
tandard of Ca re. As a material inducement to City to enter into this Agreement, Consultant hereby represents that it has the experience necessary to undertake the services to be provided. In light of such status and experience, Consultant hereby covenants that it shall follow the customary professional standards in performing the Services.

1.5 F
amiliarity with Services . By executing this Agreement, Consultant represents that, to the extent required by the standard of practice, Consultant (a) has investigated and cons idered the scope of services to be performed, (b) has carefully considered how the services should be performed, and (c) understands the facilities, difficulties and restrictions attending performance of the services under this Agreement. Consultant represents that Consultant, to the extent required by the standard of practice, has investigated any areas of work, as applicable, and is reasonably acquainted with the conditions therein. Should Consultant discover any latent or unknown conditions, which will materially affect the performance of services, Consultant shall immediately inform City of such fact and shall not proceed except at Consultant’s risk until written instructions are received from the City Representative.

2. Term of Agreement . The term of this Agreement shall be 3 year(s) and shall become effective as of the date of the mutual execution by way of both parties signature (the “Effective Date”). No work shall be conducted; service or goods will not be provided until this Agreement has been executed and requirements have been fulfilled.

Parties to this Agreement shall have the option to renew in 3 year(s) increments to a total of 3 years, unless sooner terminated as provided in Section 14 herein. Options to renew are contin gent upon the City Manager’s approval, subject to pricing review, and in accordance to all Terms and Conditions stated herein unless otherwise provided in writing by the City.

3. Compensation.

3.1 Compensation. City shall c ompensate Consultant as set forth in Exhibit A, provided, however, that full, total and complete amount payable to Consultant shall not exceed $ 55,000 (fifty five thousand dollars and no cents), including all out of

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pocket expenses, unless additional compensation is approved by the City Manager or City Council. City shall not withhold any federal, state or other taxes, or other deductions. However, City shall withhold not more than ten percent (10%) of any invoice amount pending receipt of any deliverables reflected in such invoice. Under no circumstance shall Consultant be entitled to compensation for services not yet satisfactorily performed.

The parties further agree that compensation may be adjusted in accordance with Section 1.2 to reflect subsequent changes to the Scope of Services. City shall compensate Consultant for any authorized extra services as set forth in Exhibit A.

4. Method of Payment.

4.1 Invoices . Consultant shall submit to City monthly invoices for the Services performed pursuant to this Agreement. The invoices shall describe in detail the Services rendered during the period and shall separately describe any authorized extra services. Any invoice claiming compensation for extra services shall include appropriate documentation of pr ior authorization of such services. All invoices shall be remitted to the City of Rancho Cucamonga, California.

4.2 City shall review such invoices and notify Consul tant in writing within ten (10) business days of any disputed amounts.

4.3 City shall pay all undisputed portions of the invoice within thirty (30) calendar days after receipt of the invoice up to the not-to-exceed amounts set forth in Section 3.

4.4 All r ecords, invoices, time cards, cost control sheets and other records maintained by Consulta nt relating to services hereunder shall be available for review and audit by the City.

5. Representatives.

5.1 City Representative. For the purposes of this Agreement, the contract administrator and City’s representative shall be Wess Garcia, Acting Library Director, or such other person as designated in writing by the City (“City Representative”). It shall be Consultant’s responsibility to assure that the City Representative is kept informed of the progress of the performance of the services, and Consultant shall refer any decisions that must be made by City to the City Representative. Unless otherwise specified herein, any approval of City required hereunder shall mean the approval of the City Representative.

5.2 C
onsultant Representative. For the purposes of this Agreement, Nick Ronan, Director of US Arts & Culture at AudienceView is hereby designated as the principal and representative of Consultant authorized to act in its behalf with respect to the services specified herein and make all decisions in connection therewith (“Consultant’s Representative”). It is expressly understood that the experience, knowledge, capability and reputation of the Consultant’s Representative were a

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substantial inducement for City to enter into this Agreement. Therefor e, the Consultant’s Representative shall be responsible during the term of this Agreement for directing all activities of Consultant and devoting sufficient time to personally supervise the services hereunder. Consultant may not change the Responsible Pri ncipal without the prior written approval of City.

6. Consultant’s Personnel.

6.1 All Services shall be performed by Consultant or under Consultant’s direct supervision, and all personnel shall possess the qualifications, permits, and licenses required by State and local law to perform such Services, including, without limitation, a City business license as required by the City’s Municipal Code.

6.2 Consultant shall be solely responsible for the satisfactory work performance of all personnel engaged in perf orming the Services and compliance with the standard of care set forth in Section 1.4.

6.3 Consultant shall be responsible for payment of all employees’ and subcontractors’ wages and benefits, and shall comply with all requirements pertaining to employer’s liability, workers’ compensation, unemployment insurance, and Social Security. By its execution of this Agreement,
Consultant certifies that it is aware of the
provisions of Section 3700 of the California Labor Code that require every employer to be insured against liability for Worker's Compensation or to undertake self -insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services.

6.4 Consultant shall indemnify, defe nd and hold harmless City and its elected officials, officers and employees, servants, designated volunteers, and agents serving as independent contractors in the role of City officials, from any and all liability, damages, claims, costs and expenses of any nature to the extent arising from Consultant’s violations of personnel practices and/or any violation of the California Labor Code. City shall have the right to offset against the amount of any fees due to Consultant under this Agreement any amount due to City from Consultant as a result of Consultant’s failure to promptly pay to City any reimbursement or indemnification arising under this Section 6.

7. Ownership of Work Product.

7.3 Title to Intellectual Property . Consultant warrants and represents that it has secured all necessary licenses, consents or approvals to use any instrumentality, thing or component as to which any intellectual property right exists, including computer software, used in the rendering of the Services and the production of the Work Product and/or materials produced under this Agreement, and that City has full legal title to and the right to reproduce any of the Work Product. Consultant shall defend, indemnify and hold City, and its elected officials, officers, employees, s ervants, attorneys, designated volunteers, and agents serving as independent contractors in the role of C ity officials, harmless from any loss, claim or liability in any way related to a

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claim that City’s use is violating federal, state or local laws, or a ny contractual provisions, relating to trade names, licenses, franchises, patents or other means of protecting intellectual property rights and/or interests in products or inventions.

Consultant shall bear al l costs arising from the use of patented, copyr ighted, trade secret or trademarked documents, materials, software, equipment, devices or processes used or incorporated in the Services and materials produced under this Agreement. In the event City’s use of any of the Work Product is held to constitute an infringement and any use thereof is enjoined, Consultant, at its expense, shall: (a) secure for City the right to continue using the Work Product by suspension of any injunction or by procuring a license o r licenses for City; or (b) modify the Work Product so that it becomes non- infringing. This covenant shall survive the termination of this Agreement.

8. Status as Independent Contractor . Consultant is, and shall at all times remain as to City, a wholly independent contractor. Consultant shall have no power to incur any debt, obligation, or liability on behalf of City or otherwise act as an agent of City. Neither City nor any of its agents shall have control over the conduct of Consultant or any of Consultant’s employees, except as set forth in this Agreement. Consultant shall not, at any time, or in any manner, represent that it or any of its officers, agents or employees are in any manner employees of City. Consultant shall pay all required taxes on amounts paid to Consultant under this Agreement, and to defend, indemnify and hold City harmless from any and all taxes, assessments, penalties, and interest asserted against City by reason of the independent contractor relationship created by this Agreement.

Consultant shall fully comply with the workers’ compensation law regarding Consultant and Consultant’s employees.

9. Confidentiality. Consultant may have access to financial, accounting, statistical, and personnel data of individuals and City employees. Consultant covenants that all data, docu ments, discussion, or other information developed or received by Consultant or provided for performance of this Agreement are confidential and shall not be disclosed by Consultant without prior written authori zation by City. City shall grant such authorization if applicable law requires disclosure. All City data shall be returned to City upon the termination of this Agreement. Consultant’s covenant under this Section shall survive the termination of this Agr eement. This provision shall not apply to information in whatever form that is in the public domain, nor shall it restrict the Consultant from giving notices required by law or complying with an order to provide information or data when such an order is is sued by a court, administrative agency or other legitimate authority, or if disclosure is otherwise permitted by law and reasonably necessary for the Consultant to defend itself from any legal action or claim.

10. Conflict of Interest.

10.1 Consultant covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which may be affected by the Services, or which would conflict in any manner with the performance of the Services. Consultant further covenants that, in pe rformance of this Agreement, no person having a ny such interest shall be employed by it. Furthermore, Consultant shall avoid the appearance of having

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any interest, which would conflict in any manner with the performance of the Services.

Consultant shall not accept any employment or representation dur ing the term of this Agreement which is or may likely make Consultant “financially interested” (as provided in California Government Code §§1090 and 87100) in any decision made by City on any matter in connection with which Consultant has been retained.

10.2 Consultant further represents that it has not employed or retained any person or entity, other than a bona fide employee working exclusively for Consultant, to solicit or obtain this Agreement. Consultant has not paid or agreed to pay any person or entity, other than a bona fide employee working exclusively for Consultant, any fee, commission, gift, percentage, or any other consideration contingent upon the execution of this Agreement. Upon any breach or violation of this warranty, City shall have the right, at its sole and absolute discretion, to terminate this Agreement without further liability, or to deduct from any sums payable to Consultant hereunder the full amount or value of any such fee, commission, percentage or gift.

10.3 Consultant has no knowledge that any officer or employee of City has any interest, whether contractual, noncontractual, financial, proprietary, or otherwise, in this transaction or in the business of Consultant, and that if any such interest comes to the knowledge of Consultant at any time during the term of this Agreement, Consultant shall immediately make a complete, written disclosure of such interest to City, even if such interest would not be deemed a prohibited “conflict of interest” under applicable laws as described in subsection 10.1.

11. Indemnification.

11.1 Professional Services . In the connection with its professional services, the Consultant shall defend, indemnify, and hold the City, and its elected officials, o fficers, employees, servants, volunteers, and agents serving as independent contractors in the role of C ity officials, (collectively, “Indemnitees”), free and harmless with respect to any and all damages, liabilities, losses, reasonable defense costs or expenses (collectively, “Claims”), including but not limited to liability for death or injury to any person and injury to any property, to the extent the same arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant or any of its officers, employees, subcontractors, consultants, or agents in the performance of its professional services under this Agreement. Consultant shall pay all reasonable defense costs and expenses, including actual attorney’s fees and experts’ costs incurred in connection with such defense.

11.2 O
ther Indemnities . In connection with all Claims not covered by Section 11.1, and to the maximum extent permitted by law, the Consultant shall defend, hold harmless and indemnify the Indemnit ees with respect to any and all Claims including but not limited to Claims relating to death or injury to any person and injury to any property, which arise out of, pertain to, or relate to the acts, omissions, activities or operations of Consultant or any of its officers, employees, subcontractors, subconsultants,

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or agents in the performance of this Agreement. Consultant shall defend Indemnitees in any action or actions filed in connection with any such Claims with counsel of City’s choice, and shall pay all costs and expenses, including actual attorney’s fees and experts’ costs incurred in connection with such defense. The indemnification obligation herein shall not in any way be limited by the insurance obligations contained in this Agreement provided, however, that the Contractor shall have no obl igation to indemnify for Claims arising out of the sole negligence or willful misconduct of any of the Indemnitees.

11.3 Nonwaiver of Rights. Indemnitees do not, and shall not, waive any rights that they may possess against Consultant because of the acceptance by City, or the deposit with City, of any insurance policy or certificate required pursuant to this Agreement.

11.4 W
aiver of Right of Subrogation. Except as otherwise expressly provided in this Agreement, Consultant, on behalf of itself and all par ties claiming under or through it, hereby waives all rights of subrogation against the Indemnitees, while acting within the scope of their duties, from all claims, losses and liabilities arising out of or incident to activities or operations performed by or on behalf of the Consultant.

11.5 S
urvival . The provisions of this Section 11 shall survive the termination of the Agreement and are in addition to any other rights or remedies which Indemnitees may have under the law. Payment is not required as a condition precedent to an Indemnitee’s right to recover under this indemnity provision, and an entry of judgment against Consultant shall be conclusive in favor of the Indemnitee’s right to recover under this indemnity provision.

12. Insurance.

12.1 Liability Insurance. Consultant shall procure and maintain in full force and effect for the duration of this Agreement, insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the servic es hereunder by Consultant, and/or its agents, representatives, employees and subcontractors.

12.2 M
inimum Scope of Insurance. Unless otherwise approved by City, coverage shall be at least as broad as:
(1) Insurance Services Office Commercial G eneral Liability coverage (occurrence form CG 0001).
(2) Insurance Services Office form number CA 0001 (Ed.
1/87) covering Automobile Liability, code 1 (any auto). (3) Worker’s Compensation insurance as requir ed by the State of California, and Employer’s Liability Insurance.

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(4) Professional Liability insurance in a form approved by the City, having, at City’s option, an extended reporting period of not less than three (3) years; or professional l iability insurance shall be maintained for a period of three (3) years after completion of the Services which shall, during the entire three (3) year period, provide protection against claims of professional negligence arising out of
Consultant’s performance of the Services and otherwise
complying with all applicable provisions of this Section 12.

The policy shall be endorsed to include contractual liability to the extent insurable.

12.3 Minimum Limits of Insurance. Consultant shall maintain limits no less than:
(1) Commercial General Liability: $2,000,000 per occurrence for bodily injury, personal injury and property damage.

Commercial General Liability Insurance with a general
aggregate limit shall apply separately to this Agreement or the general limit shall be twice the required occurrence limit.
(2) Automobile Liability: $2,000,000 per accident for bodily injury and property damage.
(3) Employer’s Liability: $1,000,000 per accident and in the aggregate for bodily injury or disease and Workers’
Compensation Insurance in the amount required by law.
(4) Technology Professional Liability (Errors and Omissions) Insurance appropriate to the Consultant’s profession, with limits not less than $2,000,000 per occurrence or claim, $2,000,000 aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by Consultant in this agreement and shall include, but not be limited to, claims involving infringement of intellectual property, including but not limited to infringement of
copyright, trademark, trade dress, invasion of privacy
violations, information theft, damage to or destruction of electronic information, release of private information, alteration of electronic information, extortion and network

security. The policy shall provide coverage for breach
response costs as well as regulatory fines and penalties as well as credit monitoring expenses with limits sufficient to respond to these obligations.

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If Technology Professional Liability policy is written on a claims-made basis:

1. The Retroactive Date must be shown and must be before the date of the contract or the beginning of contract work.

2. Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the contract of work.

3. If coverage is canceled or non-renewed, and not replaced with another claims- made policy form with a Retroactive Date prior to the contract effective date, the Consultant must purchase “extended reporting” coverage for a minimum of five (5) years after completion of contract work.

4. A copy of the claims reporting requirements must be submitted to the Entity for review.

If the Consultant maintains broader coverage and/or higher limits than the minimums shown above for all policies, the Entity requires and shall be entitled to the broader coverage and/or higher limits maintained by the Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the Entity.

(5) The Insurance obligations under this agreement shall be the greater of (i) the Insurance coverages and limits carried by the Contractor; or (ii) the minimum insurance requirements shown in this A greement. Any insurance proceeds in
excess of the specified limits and coverage required which are applicable to a given loss, shall be available to the City.

No representation is made that the minimum insurance
requirements of this A greement are sufficient to cover the obligations of the Contractor under this Agreement.

12.4 Deductibles and Self-Insured Retentions. Any deduc tibles or self- insured retentions must be declared to and approved by the City and shall not reduce the limits of coverage. City reserves the right to obtain a full certified copy of any required insurance policy and endorsements.

12.5 O
ther Insurance Provisions.
(1) The commercial general liability and automobile liability policies are to contain the following provisions on a
separate additionally insured endorsement naming the City, its officers, officials, employees, designated volunteers and

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agents serving as independent contractors in the role of City officials as additional insureds as respects: liability arising out of activities performed by or on behalf of
Consultant; products and completed operations of
Consultant; premises owned, occupied or used by
Consultant; and/or automobiles owned, leased, hired or
borrowed by Consultant. The coverage shall contain no
limitations on the scope of protection afforded to City, its officers, officials, employees, designated volunteers or agents serving as independent contractors in the role of City officials which are not also limitations applicable to the named insured.
(2) For any claims related to this Agreement, Consultant’s insurance coverage shall be primary insurance as respects City, its officers, o fficials, employees, designated
volunteers and agents serving as independent contractors i n the role of C ity or officials. Any insurance or self - insurance maintained by City, its officers, officials, employees, designated volunteers or agents serving as
independent contractors in the role of City officials shall be excess of Consultant’s insurance and shall not contribute with it.
(3) Consultant’s insurance shall apply separately to each insured against whom claim is made or suit is brought,
except with respect to the limits of the insurer’s liability. (4) Contractor shall provide immediate written notice if (1) any of the required insurance policies is terminated; (2) the limits of any of the required polices are reduced; (3) or the deductible or self insured retention is increased. In the event of any cancellation or reduction in coverage or limits of any insurance, Contractor shall forthwith obtain and submit proof of substitute insurance. Should Contractor fail to immediately procure other insurance, as specified, to substitute for any canceled policy, the City may procure such insurance at Contractor’s sole cost and expense.

(5) Each insurance policy, required by this clause shall expressly waive the insurer’s right of subrogation against City and it s elected officials, officers, employees, servants, attorneys, designated volunteers, and agents serving as independent contractors in the role of City officials.

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(6) Each policy shall be issued by an insurance company approved in writing by City, which is admitted and licensed to do business in the State of California and which is rated A:VII or better according to the most recent A.M. Best Co.

Rating Guide.
(7) Each policy shall s pecify that any failure to comply with reporting or other provisions of the required policy, including breaches of w arranty, shall not affect the coverage require d to be provided.
(8) Each policy shall s pecify that any and all costs of adjusting and/or defending any claim against any insured, including court costs and attorneys' fees, shall be paid in addition to and shall not deplete any policy limits.

(9) Cont ractor shall provide any and all other required insurance, endorsements, or exclusions as required by the City in any request for proposals applicable to this Agreement.

12.6 Evidence of coverage. Prior to commencing performance under this Agreement, the Consultant shall furnish the City with certificates and original endorsements, or copies of each required policy, effecting and evidencing the insurance coverage required by this Agreement including (1) Additional Insured Endorsement(s), (2) Worker’s Compensation waiver of subrogation endorsement, and (3) General liability declarations or endorsement page listing all policy endorsement s. The endorsements shall be sig ned by a person authorized by the insurer(s) to bind coverage on its behalf.

All endorsements or policies shall be received and approved by the City before Consultant commences performance. If performance of this Agreement shall extend beyond one year, Consultant shall provide City with the required policies or endorsements evidencing renewal of the required policies of insurance prior to the expiration of any required policies of insurance.

12.7 Contractor agrees to include in all contracts with all su bcontractors performing work pursuant to this Agreement, the same requirements and provisions of this Agreement including the indemnity and insurance requirements to the extent they apply to the scope of any such subcontractor’s work. Contractor shall require its subcontractors to be bound to Contractor and City in the same manner and to the s ame extent as Contractor is bound to City pursuant to this Agreement, and to require each of its subcontractors to include these same provisions in its contract with any sub- subcontractor.

13. Cooperation. In the event any claim or action is brought aga inst City relating to Consultant’s performance or services rendered under this Agreement, Consultant shall render any reasonable assistance and cooperation that City might require. City shall compensate Consultant for any litigation support services in an amount to be agreed upon by the parties.

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14. Termination. The parties each have the right to terminate this Agreement pursuant to section 7.2 of Schedule A - Order Form Terms and Conditions, set forth in Exhibit A.”

15. Notices. Any notices, bills, invoices, or reports authorized or required by this Agreement shall be in writing and shall be deemed received on (a) the day of delivery if delivered by hand or overnight courier service d uring Consultant’s and City’s regular business hours; or (b) on the third business day fol lowing deposit in the United States mail, postage prepaid, to the addresses set forth in this Section , or to such other addresses as the parties may, from time to time, designate in writing pursuant to the provisions of this Section.

All notices shall be addressed as follows:

If to City: Wess Garcia, Acting Library Director
Rancho Cucamonga Public Library
12505 Cultural Center Dr.

Rancho Cucamonga, CA 91739
[email protected]
909-774-3973

If to Consultant: AudienceView Ticketing Corporation
Nick Ronan, Director of US Arts & Culture
200 Wellington Street West, 2
nd Floor
Toronto, Ontario
Canada, M5V 3C7

16. Non-Discrimination and Equal Employment Opportunity. In the performance of this Agreement, Consultant shall not discriminate against any employee, subcontractor, or applicant for employment because of race, color, creed, religion, sex, marital status , national origin, ancestry, age, physical or mental handicap, medical condition, or sexual orientation. Consultant will take affirmative action to ensure that subcontractors and applicants are employed, and that employees are treated during employment, w ithout regard to t heir race, color, creed, religion, sex, marital status, national origin, ancestry, age, physical or mental handicap, medical condition, or sexual orientation.

17. Assignment and Subcontracting. Consultant shall not assign or transfer any interest in this Agreement or subcontract the performance of any of Consultant’s obligations hereunder without City’s prior written consent. Except as provided herein, any attempt by Consultant to so assign, transfer, or subcontract any rights, duties, or obligations arising hereunder shall be null, void and of no effect.

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18 Compliance with Laws . Consultant shall comply with all applicable federal, state and local laws, ordinances, codes and regulations in force at the time Consultant performs the Servi ces. CONSULTANT i s aware of the requ irements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., (“Prevailing Wage Laws”), which require the payment of prevailing w age rates and the performance of other requirements on “public works” and “maintenance” projects. If the Services are being performed as part of an applicable “public works” or “maintenance” project, as defined by the Prevailing Wage Laws, and if the total compensation is $1,000 or more, CON SULTANT agrees to fully comply with such Prevailing Wage Laws. The applicable prevailing wage rate determinations can be found at http://www.dir.ca.gov/dlsr/DPreWageDetermination.htm

CONSULTANT shall make copies of the prevailing rates of per diem wages for each craft, classification or type of worker needed to execute the Services available to interested parties upon request, and shall post copies at the Consultant’s principal place of business and at the P roject site. CONSULTANT shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure t o comply with the Prevailing Wage Laws.

19. Non-Waiver of Terms, Rights and Remedies. Waiver by either party of any one or more of the conditions of performance under this Agreement shall not be a waiver of any other condition of performance under this Agreement. In no event shall the making by City of any payment to Consultant constitute or be construed as a waiver by City of any breach of covenant, or any default which may then exist on the part of Consultant, and the making of any such payment by City shall in no way imp air or prejudice any right or remedy available to City with regard to such breach or default.

20. Attorney’s Fees . In the event that either party to this Agreement shall commence any legal action or proceeding to enfor ce or interpret th e provisions of thi s Agreement, the prevailing party in such action or proceeding shall be entitled to recover its costs of suit, including reasonable attorney’s fees and costs of experts.

21. Exhibits; Precedence. All documents referenced as exhibits in this Agreement are hereby incorporated in this Agreement. In the event of any material discrepancy between the express provisions of this Agreement and the provisions of any document incorporated herein by reference, the provisions of t his Agreement shal l prevail.

22. Applicable Law and Venue . The validity, interpretation, and performance of this Agreement shall be controlled by and construed under the laws of the State of California. Venue for any action relating to this Agreement shall be in the San Bernardino County Superior Court.

23. Construction. In the event of any asserted ambiguity in, or dispute regarding the interpretation of any matter herein, the interpretation of this Agreement

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shall not be resolved by any rules of interpretation providing for interpretation against the party who causes the uncertainty to exist or against the party who drafted the Agreement or who drafted that portion of the Agreement.

24. Entire Agreement. This Agreement consists of this document , and any other documents, attachments and/or exhibits referenced her ein and attached hereto, each of which is incorporated herein by such reference, and the same represents the entire and integrated agreement between Consultant and City. This Agreement supersedes all prior oral or written negotiations, representations or agreements. This Agreement may not be amended, nor any provision or breach hereof waived, except in a writing signed by the parties which expressly refers to this Agreement.

IN WITNESS WHEREOF, the parties, through their respective authorized representatives, have executed this Agreement as of the date first written above.

Consultant Name:

AudienceView Ticketing Corporation
Nick Ronan, Director of US Arts & Culture
200 Wellington Street West, 2nd Floor
Toronto, Ontario
Canada, M5V 3C7
[email protected]

By: ______________________________
Name Date

______________________________
Title
City of Rancho Cucamonga

By:________________________________
Name Date

_________________________________
Title

By: ______________________________
Name Date

______________________________
Title

City of Rancho Cucamonga

By:________________________________
Name Date

_________________________________
Title
(two signatures required if corporation)

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EXH
IBIT A

SCOPE OF SERVICES

REQUEST FOR PROPOSAL (“RFP”) #22/23-007
FOR

TICKETING SERVICES FOR THE LEWIS FAMILY PLAYHOUSE AND THE RANCHO CUCAMONGA PUBLIC LIBRARY’S SECOND STORY AND BEYOND®

City of Rancho Cucamonga
Procurement Division
10500 Civic Center Drive
Rancho Cucamonga, California 91730

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

Table of Contents

1. OVERVIEW .................................................................................................................................. 5

1.1. GENERAL BACKGROUND .................................................................................................................... 5

1.2. PROPOSAL DELIVERY AND SCHEDULE OF EVENTS ...................................................................................... 5

1.3. DISCREPANCIES OR OMISSIONS ............................................................................................................ 5

1.4. CONTINGENCIES .............................................................................................................................. 6

1.5. QUESTIONS AND CLARIFICATIONS ......................................................................................................... 6

1.6. DISPOSITION OF MATERIAL AND CONFIDENTIAL OR PROPRIETARY INFORMATION .............................................. 6

1.7. BRAND NAMES ............................................................................................................................... 7

1.8. KNOWLEDGE OF REQUIREMENTS .......................................................................................................... 7

1.9. RESERVATION OF RIGHTS ................................................................................................................... 7

1.10. CALIFORNIA'S PUBLIC RECORDS ACT ..................................................................................................... 8

2. MINIMUM REQUIREMENTS ......................................................................................................... 8

2.1. BUSINESS LICENSE ............................................................................................................................ 8

2.2. PREVAILING WAGES ......................................................................................................................... 8

2.3. REPRESENTATIVES ............................................................................................................................ 9

2.4. EMPLOYEE CONDUCT ...................................................................................................................... 10

3. RFP RESPONSE FORMAT AND SUBMISSION REQUIREMENTS ...................................................... 10

3.1. COVER LETTER / INTRODUCTION ........................................................................................................ 10

3.2. TABLE OF CONTENTS ...................................................................................................................... 11

3.3. EXECUTIVE SUMMARY ..................................................................................................................... 11

3.4. EXPERIENCE .................................................................................................................................. 11

3.5. THIRD-PARTY / SUBCONTRACTORS ..................................................................................................... 11

3.6. STAFF BIOGRAPHIES ....................................................................................................................... 11

3.7. PROPOSAL RESPONSE ..................................................................................................................... 12

3.8. EXHIBITS A THROUGH H .................................................................................................................. 12

3.9. NON-DISCLOSURE CONFLICT OF INTEREST ............................................................................................ 12

3.10. PROFESSIONAL SERVICE AGREEMENT .................................................................................................. 12

3.11. ACKNOWLEDGEMENT OF INSURANCE .................................................................................................. 13 The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

3.12. ADDENDUM ACKNOWLEDGEMENT ..................................................................................................... 13

3.13. DEBARMENT AND SUSPENSION .......................................................................................................... 13

3.14. PARTICIPATION CLAUSE ................................................................................................................... 13

3.15. SIGNATURE OF AUTHORITY ............................................................................................................... 13

3.16. COMPANY REFERENCES ................................................................................................................... 14

3.17. LINE ITEM PRICING ......................................................................................................................... 14

4. SCOPE OF WORK ................................................................................................................................. 14

4.1. OVERVIEW ................................................................................................................................... 14

4.2. BACKGROUND............................................................................................................................... 15

4.3. PROJECT PARAMETERS .................................................................................................................... 15

4.4. DELIVERABLES ............................................................................................................................... 15

4.5. SOFTWARE DEVELOPMENT AND INTEGRATION ....................................................................................... 16

4.6. TRAINING, SUPPORT, AND IMPLEMENTATION OF SOFTWARE ..................................................................... 16

4.7. SPECIFICATION WORKSHEET ............................................................................................................. 16

4.8. QUESTIONS FOR VENDORS ............................................................................................................... 16

5. EVALUATION AND VENDOR SELECTION PROCESS ................................................................................ 18

5.1. INITIAL SCREENING ......................................................................................................................... 18

5.2. EVALUATION ACTIVITIES .................................................................................................................. 18

5.3. COST EVALUATION ......................................................................................................................... 19

5.4. REFERENCE CHECKS ........................................................................................................................ 19

5.5. DEMONSTRATIONS/ INTERVIEWS ....................................................................................................... 19

5.6. FINANCIAL DOCUMENTATION............................................................................................................ 19

5.7. BEST AND FINAL OFFER ................................................................................................................... 20

5.8. VENDOR SELECTION ....................................................................................................................... 20

5.9. LETTER OF INTENT TO AWARD ........................................................................................................... 20 “EXHIBIT A, CITY OF RANCHO CUCAMONGA CONFLICT OF INTEREST/NON-DISCLOSURE STATEMENT” ........ 21 “EXHIBIT B, PROFESSIONAL SERVICES AGREEMENT EXCEPTIONS SUMMARY” ............................................. 22 “EXHIBIT C, ACKNOWLEDGMENT OF INSURANCE REQUIREMENTS AND CERTIFICATION OF ABILITY TO PROVIDE AND MAINTAIN COVERAGES SPECIFIED” .................................................................................... 23 The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT D, ADDENDUM ACKNOWLEDGEMENT” ....................................................................................... 24 “EXHIBIT E, DEBARMENT and SUSPENSION CERTIFICATION FORM” ............................................................ 25 “EXHIBIT F, PARTICIPATION CLAUSE” ......................................................................................................... 26 “EXHIBIT G, SIGNATURE OF AUTHORITY” ................................................................................................... 27 “EXHIBIT H” REFERENCES WORKSHEET ...................................................................................................... 28 “EXHIBIT I” CITY OF RANCHO CUCAMONGA, SPECIFICATION WORKSHEET .................................................. 30

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

1. OVERVIEW

1.1. GENERAL BACKGROUND
The City of Rancho Cucamonga (hereinafter “ City”) is inviting Vendors (hereinafter “ Vendor”) to submit a proposal response for Request for Proposals (“RFP”) #22/23-007 for Ticketing Services in accordance with the minimum Scope of Services and Specifications indicated herein.

Vendors wishing to participate in the RFP solicitation must be registered as a Vendor on Planet Bids through the City website at https://www.Cityofrc.us/your-government/procurement. Only those responses received from registered Vendors will be accepted. Responses must be submitted by the named Vendor that has downloaded the RFP, this information is indicated in the bid system and provides the ability to tabulate the responses in accordance to the named Vendors. Submitting a response under a Vendor name that does not appear to be on the Prospective Bidders list will b e deemed as non -responsive and disqualify said response from further consideration.

1.2. PROPOSAL DELIVERY AND SCHEDULE OF EVENTS
Complete RFP responses must be received electronically via Planet Bids prior to the due date and time specified in the below Schedule of Events. Please note, there will be no paper responses accepted. The City shall not be responsible for any delays by transmission errors.

Schedule of Events
Event Description Date & Time
Post RFP January 11, 2023
First Round Questions Due January 24, 2023, by 9:00 a.m.

Addendum Issued January 26, 2023
Second Round Questions Due February 2, 2023, by 9:00 a.m.

Addendum Issued February 6, 2023
RFP Response Due Date February 21, 2023, by 9:00 a.m.

(The City reserves the right to change schedule of events without prior notice or responsibility to Vendor.)

1.3. DISCREPANCIES OR OMISSIONS
Vendors finding discrepancies or omissions in the RFP or having any doubts as to the meaning or intent of any part thereof shall submit such questions or concerns in writing electronically via Planet Bids. The City bears no The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

responsibility for oral instructions or representations. Addenda to this RFP shall be considered a part of this RFP and shall become part of any final Contract that may be derived from this RFP.

1.4. CONTINGENCIES
This RFP should not be considered as a contract to purchase goods or services but is a Request for Proposal in accordance with the terms and conditions herein and will not necessarily give rise to a Contract. However, RFP responses should be as detailed and complete as possible to facilitate the formation of a contract based on the RFP response(s) that are pursued should the City decide to do so.

Completion of this RFP form and its associated appendices are a requirement. Failure to do so may disqualify your RFP response submittal. Vendors must submit signed RFP responses by the due date and time as specified herein. Vendors will be considered non-responsive if the above requirements are not submitted as requested.

Any scope of services, contingencies, special instruction and/or terms and conditions applicable to this RFP and any purchase order derived thereafter shall be effective as of the issue date of a p urchase order for the requested work (the “Effective Date”), and shall remain in full force and effect until sixty (60) days after the City has accepted the work in writing and has made final payment, unless sooner terminated by written agreement signed by both parties.

1.5. QUESTIONS AND CLARIFICATIONS
All questions or clarification requests must be submitted directly through the City’s bid system no later than the due date and time indicated in the above Schedule of Events. Answers and/or clarifications will be provided in the form of an Addendum and w ill be posted for download from the City ’s bid system in accordance with the above “Schedule of Events”.

From the issuance date of this RFP until a Vendor is awarded, Vendors are not permitted to communicate with any City staff or officials regarding this procurement, other than during interviews, demonstrations, and/or site visits, except at the direction of Ruth Cain, CPPB, P rocurement Manager, the designated representative of the City of Rancho Cucamonga.

1.6. DISPOSITION OF MATERIAL AND CONFIDENTIAL OR PROPRIETARY INFORMATION All materials submitted in response to th is RFP solicitation will become the property of the City and will be returned only at the City ’s option and at the expense of the Vendor submitting the RFP response. A copy of the RFP response will be retained for official files and become a public record. Any material that a Vendor considers as confidential but does not meet the disclosure exemption requirements of the California Public Records Act may be made available to the public regardless of a notation or markings of confidentiality or otherwise.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

1.7. BRAND NAMES
Any reference to brand names and/or numbers in the solicitation is intended to be descriptive, but not restrictive, unless otherwise specified. RFP responses offering equivalent items meeting the standards of quality specified may be considered, unless oth er specified, providing the RFP response clearly describes the article offered and how it differs from the referenced brand. Unless a Vendor specifies otherwise, it is understood that the Vendor is offering a referenced brand item as specified in the solic itation. The City reserves the right to determine whether a substitute offer is equivalent to and meets the standards of quality indicated by the brand name references, and the City may require the supply of additional descriptive material and a sample.

1.8. KNOWLEDGE OF REQUIREMENTS
The Vendor shall carefully review all documents referenced and made a part of the solicitation document to ensure that all information required to properly respond has been submitted or made available and all requirements are priced in the RFP response. Failure to e xamine any documents, drawings, specifications, or instructions will be at the Vendor’s sole risk.

Vendors shall be responsible for knowledge of all items and conditions contained in their RFP responses and in this RFP, including any City issued clarifications, modifications, amendments, or addenda. The City will provide notice of any changes and clarifications to perspective Vendors by way of addenda to Planet Bids; however, it is the Vendor’s responsibility to ascertain that the RFP response includes all addenda issued prior to the RFP due date.

1.9. RESERVATION OF RIGHTS
The issuance of this RFP does not constitute an agreement by the City that any contract will be entered by the City. The City expressly reserves the right at any time to:
• Waive or correct any defect or informality in any response, RFP, or RFP procedure. • Reject any or all RFPs.
• Reissue a Request for RFPs.
• Prior to submission deadline for RFPs, modify all or any portion of the selection procedures, including deadlines for accepting responses, the specifications or requirements for any materials, equipment or services to be provided under this RFP, or the requirements for contents or format of the RFPs. • The City recognizes that price is only one of several criteria to be used in judging a product or service, and the City is not legally bound to accept the lowest RFP response. • The City reserves the right to conduct pre-award discussions and/or pre-Contract negotiations with any or all responsive and responsible Vendors who submit RFP responses. • Procure any materials, equipment or services specified in this RFP by any other means.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

• Determine that no project will be pursued.
• The City reserves the right to inspect the Vendor’s place of business prior to award or at any time during the contract term or any extension thereof, to determine the Vendor’s capabilities and qualifications.

1.10. CALIFORNIA'S PUBLIC RECORDS ACT
The City complies with the California Public Records Act, Government Code Section 6250 et seq, Public records are open to inspection always during the office hours of the state or local agency and every person has a right to inspect any public record, except as hereafter provided. Any reasonably segregable portion of a record shall be available for inspection by any person requesting the record after deletion of the portions that are exempted by law.

Neither an RFP in its entirety, nor proposed prices shall be considered confidential and proprietary.

Notwithstanding the foregoing, companies are hereby notified that all materials submitted in response to this RFP are subject to California's Public Records Act. The City 's receipt, review, evaluation or any other act or omission concerning any such information shall not create an acceptance by the City or any obligation or duty to prevent the disclosure of any such information except as required by Government Code Sect ion 625 3.

Companies who submit information they believe should be exempt from disclosure under the Public Records Act shall clearly mark each document as confidential, proprietary or exempt, and state the legal basis for the exemption with supporting citations to the California Code. Pursuant to California Law, if the information is requested under the Public Records Act, the City shall make a final determination if any exemption exists for the City to deny the request and prevent disclosure. The City will withhold such information from public disclosure under the Public Records Act only if the City determines, in its sole discretion, that there is a legal basis to do so.

2. MINIMUM REQUIREMENTS

2.1. BUSINESS LICENSE
A selected Vendor awarded a contract shall be required to obtain a Rancho Cucamonga Business License no later than five (5) business days from notification of award prior to being issued a Purchase Order. A selected Vendor must possess and maintain all appropriate licenses/certifications necessary in the performance of duties required under this RFP and will provide copies of licenses/certifications immediately upon request throughout the term of the Contract.

2.2. PREVAILING WAGES
Where labor is required for a public work as a part of any requirement covered by this RFP, pursuant to the provisions of the Labor Code of the State of California and/or the federal Davis-Bacon Act, a selected Vendor(s) shall pay no less than those minimum wages unless an exemption applies. In certain cases, an exemption from The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

the prevailing wage requirement may apply to the scope of work. (See Cal. Labor Code § 1720(c)(1), (5); 42 USC § 5310(a). However, the City makes no representations in this RFP that such an exemption will apply or that prevailing wages will not be required for a scope of work covered by this RFP.

2.3. REPRESENTATIVES
Should a selected Vendor require the services of a third -party to complete the Scope of Services indicated in this RFP, the awarded Vendor will not assign, transfer, convey or otherwise dispose of the contract or its right, title or interest in or to the same, or any part thereof. Any attempt by the awarded Vendor to so assign, transfer, or subcontract any rights, duties, or obligations arising hereunder shall be null, void and of no effect.

The awarded Vendor shall be solely responsible for the satisfactory work performance of all personnel engaged in performing the Services including Vendor’s subcontractor. All Services shall be performed by the awarded Vendor or under the awarded Vendor’s direct supervision , and all personnel shall possess the qualifications, permits, and licenses required by state and local law to perform such services.

The awarded Vendor shall be responsible for payment of all employees’ and subcontractors’ wages and benefits and shall comply with all requirements pertaining to employer’s liability, workers’ compensation, unemployment insurance, and Social Security. By its execution of this Agreement, Vendor certifies that it is aware of the provisions of Section 3700 of the California Labor Code that require every employer to be insured against liability for Worker's Compensation or to undertake self-insurance in accordance with the provisions of that Code and agrees to comply with such provisions before commencing the performance of the services.

In case of default by the Vendor, the City may take the following actions which shall include but not be limited to; cancellation of any purchase order, procurement of the articles or service from other sources and may deduct from unpaid balance due to the Vendor, or may bill for excess costs so paid, and the prices paid by the City shall be considered the prevailing market prices paid at the time such purchase is made, withholding of payment until final resolution. Cost of transportation, handling, and/or inspection on deliveries, or Vendors for delivery, which do not meet specifications, will be for the account of the Vendor.

City Representative:

For the purposes of this Agreement, the contract administrator and City ’s representative shall be Wess Garcia, or such other person as designated in writing by City (“City ’s Representative”). It shall be the Vendor’s responsibility to assure that City ’s Representative is kept informed of the progress of the performance of the services, and the Vendor shall refer any decisions that must be made by City to City Representative. Unless otherwise specified herein, any approval of City required hereunder sh all mean the approval of the City Representative.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

Vendor Representative:

The response to this RFP shall designate the representative of the Vendor authorized to act in its behalf with respect to the services specified herein and make all decisions in conn ection therewith (“ Vendor’s Representative”). It is expressly understood that the experience, knowledge, capability and reputation of the Vendor’s Representative will be a substantial inducement for City to enter into an Agreement with the Vendor.

Therefore, the Vendor’s Representative shall be responsible during the term of any Agreement for directing all activities of Vendor and devoting enough time to personally supervise the services hereunder. The successful Vendor may not change the Vendor’s Representative without the prior written approval of City ’s Representative.

2.4. EMPLOYEE CONDUCT
All Vendor personnel must observe all City regulations in effect at the location where the Services are being conducted. While on City property, the Vendor’s personnel shall be subject to oversight by City staff. Under no circumstances shall the Vendor’s or Vendor’s sub-contractor personnel be deemed as employees of the City.

Vendor or Vendor’s subcontractor personnel shall not represent themselves to be employees of the City.

Vendor's personnel will always make their best efforts to be responsive, polite, and co operative when interacting with representatives of the City and City employees. The Vendor's personnel shall be required to work in a pleasant and professional manner with City employees, outside Vendors and the public. Nothing contained in this RFP shall be construed as granting the Vendor the sole right to supply personal or contractual services required by the City or without the proper City approval and the issuance of a Purchase Order.

3. RFP RESPONSE FORMAT AND SUBMISSION REQUIREMENTS

Completion of this RFP form and its associated Exhibits are a requirement. To be considered responsive and evaluate RFP responses fairly and completely Vendors must comply with the format and submission requirements set out in this RFP, and provide all information requested. Failure to comply with the instruction indicated herein or any part of this RFP will deem said RFP response as non -responsive and will not receive further consideration in the evaluation process.

If only one RFP response is received, the City reserves the right to discard the response, re-bid or proceed with an RFP review and negotiations. RFP responses are due on the date and time indicated in the above schedule of events. Submittals shall be submitted electronically via Planet Bids; no paper RFP responses will be accepted .

RFP responses must include the information required by this RFP.

3.1. COVER LETTER / INTRODUCTION
RFP responses must inc lude the complete name and address of Vendor and the name, mailing address, and telephone number of the contact person regarding the RFP response. A signature by an authorized The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

representative must be included on each RFP response. Said signature will be considered confirmation of the Vendors ability and willingness to comply with all provisions stated herein.

3.2. TABLE OF CONTENTS
The Table of Contents must be a comprehensive listing of the contents included in your RFP response. This section must include a clear definition of the material, exhibits and supplemental information identified by sequential page numbers and by section reference numbers. Each section of the RFP response will be separated by a title page at the beginning of each section.

3.3. EXECUTIVE SUMMARY
The Executive Summary shall condense and highlight the contents of the Vendor’s RFP response to provide the Evaluation Committee with a broad understanding of the Vendor’s approach, proposal, experience and staffing.

3.4. EXPERIENCE
The Vendor shall provide a concise statement demonstrating the Vendor’s qualifications, experience, expertise and capability to perform the requirements of this RFP. Provide a brief history of your company, including. • The number of years in business,
• The firm’s service commitment to customers,
• If the firm is involved in any pending litigation that may affect its ability to provide its proposed solution or ongoing maintenance or support of its products and services. • A statement as to whether your firm is an individual proprietorship, partnership, corporation, or private nonprofit firm, and the date your company was formed or incorporated.

3.5. THIRD-PARTY / SUBCONTRACTORS
If the Vendor intends to subcontract, a detailed list of any sub-contractors, partners, or third-party Vendors who will be involved in the implementation of the proposed services including but not limited to:
• Description of the Vendor’s experience with each of the proposed subcontractors, • Three (3) customer references for each subcontractor to include references names, addresses, and telephone numbers, for products and services like those described in this RFP, • Describe the specific role of each.

3.6. STAFF BIOGRAPHIES
Submit the resumes of the individuals who will be performing the services for the City. Resumes shall be formatted in the following order:
• Position with the Company,
The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

• Length of time with the Company,
• Licenses, registrations, and certifications a s required by law to perform the Scope of Work described herein,
• Educational background,
• Role in the Project,
• Experience with the minimum requirements stated herein, • Work history on similar or like projects with the other municipalities.

3.7. PROPOSAL RESPONSE
Vendors are required to provide a full, detailed response to the City ’s Scope of Services which are identified herein. Vendors should be as thorough as possible in their response as it may be the only opportunity to convey information regarding your business, ability and required qualifications to complete the services needed. A Proposal Response will not contain any cost information, the only place cost can be provided is in Planet Bids in the line items. Proposal Responses are to be attached in Planet Bids system under the Response Types “Proposal Response” tab.

3.8. EXHIBITS A THROUGH H
The following named Exhibits A through H are a requirement and must be complete and signed where required.

Exhibits are not to be included in your proposal response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits A – G, H. Failure to comply with this instruction will deem your RFP submittal as non-responsive.

3.9. NON-DISCLOSURE CONFLICT OF INTEREST
Specify any possible conflicts of interest with your current clients or staff members and the City. A signed “Exhibit A, Conflict of Interest and Non -Disclosure Agreement” included herein must be submitted under the Planet Bid Response Types, Exhibits A – G.

3.10. PROFESSIONAL SERVICE AGREEMENT
In addition to the acceptance of the City ’s Terms and Conditions, the successful Vendor will be required to enter into a Professional Services Agreement (“PSA”) with the City, a “Sample” of which is attached in the City ’s bid system for review. All requ irements of said PSA must be completed by the successful Vendor and signed by both applicable parties prior to any services being rendered. This RFP sets forth some of the general provisions which may be included in the final PSA. In submitting a response to this RFP, Vendor will be deemed to have agreed to each clause unless otherwise indicated in “Exhibit B, Professional Services Agreement Exceptions Summary” and the City agrees to either accept the objection or deviation or change the PSA language in writing.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

Failure to raise any objections at the time of this RFP response submittal will result in a waiver of objection to any of the contractual language in the PSA at any other time. The signed Exception Summary must be submitted in Planet Bids system under the Response Types tab Exhibits A – G.

3.11. ACKNOWLEDGEMENT OF INSURANCE
Vendors must meet all insurance requirements as outlined in the Professional Services Agreement. Ability to comply with said requirements must be indicated with signature of “Exhibit C, Acknowledgement of Insurance Requirements and Certification of Ability to Provide and Maintain Coverages Specified”. The awarded Vendor will be responsible for providing the required Certificates of Insurance and must be the Named Insured on the Certificates. Certificates of Insurance from any other entity other than the awarded Vendor, will not be accepted. The signed Acknowledgement of Insurance must be submitted under the Planet Bid Response Types, Exhibits A – G.

3.12. ADDENDUM ACKNOWLEDGEMENT
The Vendor shall hereby acknowledge they have received all posted Addendums, if any. It is the Vendor’s responsibility to log into the Bid System to identify and download the number of addenda that have been posted. Addenda issued in correspondence to this RFP shall be considered a part of this RFP and shall become part of any final Contract that may be derived from this RFP . Vendors must indicate their acknowledgement of any Addendums by way of signature on “Exhibit D, Addendum Acknowledgement” and must be submitted under the Planet Bid Response Types, Exhibits A – G.

3.13. DEBARMENT AND SUSPENSION
Bidding Vendors must verify by way of signature to “Exhibit E, Vendor Certification Form” that they are not listed on the governmentwide exclusions in the System for Award Management (SAM), in accordance with the guidelines under 2 CFR 200 that implement Executive Orders 12549 (3 CFR part 1986 Comp., p. 189) and 12689 (3 CFR part 1989 Comp., p. 235), and that neither Vendor nor any of its proposed subcontractors are tax delinquent with the State of California. The signed exhibit must be submitted under the Planet Bid Response Types, Exhibits A – G.

3.14. PARTICIPATION CLAUSE
Vendors shall provide a completed “Exhibit F, Participation Clause”, must be submitted under the Planet Bid Response Types, Exhibits A – G. This will indicate a Vendors agreement to or not to allow other entities to utilize the RFP response and awarded contract as a piggyback option.

3.15. SIGNATURE OF AUTHORITY
“Exhibit G”, Signature of Authority must be submitted under the Planet Bid Response Types, Exhibits A – G.

Unsigned RFP responses will not be accepted. The Signature of Authority declares that the Vendor has carefully The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

examined the instruction indicated herein includi ng all terms and condition and specifications, and hereby proposes and agrees, if the Vendors RFP response is accepted, Vendor agrees to furnish all material in accordance with the instruction and specifications in the time and manner prescribed for the unit cost amounts set forth in the Vendors RFP response.

3.16. COMPANY REFERENCES
Provide a minimum of four (4) references, preferably with other municipalities in which similar services are being performed. References must be for work performed or completed within the past three (3) years. “Exhibit H, Reference Worksheet ”, must be c omplete and uploaded into the Planet Bid system under the “Response Type” section identified as “Exhibit H”. While the Reference Worksheet accompanies your RFP response it is not to be discussed in any other area of the RFP response other than the “Response Type, Exhibit H” in Planet Bids.

3.17. LINE ITEM PRICING
Line item pricing for this RFP must be provided directly in the Planet Bids system under the “Line Items” tab.

This pricing is not an estimate and is firm fixed price for each item listed. Vendors pricing quotes outside of the pricing listed in Planet Bids under the “Line Items” tab will not be accepted or considered for award. Any additional cost required should be noted in the additional cost line item and a summary of the cost provided in the notes section of the line item. While Line item pricing accompanies your RFP response it is not to be discussed in any other area of the RFP response other than the “Line Item” tab in Planet Bids. The City will not be obligated to any estimated pricing or pricing not identified in the “Line Item” tab in Planet Bids . Failure to provide the required Line Item pricing in the required format will cause Vendors RFP response to be considered as non-responsive and be eliminated from proceeding any further in the process. Any questions or clarifications regarding how to correctly submit Line Item pricing should be submitted by the “Questions Due” date and time indicated in the schedule of events.

4. SCOPE OF WORK

4.1. OVERVIEW
The City of Rancho Cucamonga is accepting proposals for a ticketing system that has a proven record of providing ticketing services including but not limited to performing arts, student group activities, parties, events, classes, timed tickets, and concerts. The Ci ty is seeking to consolidate operations within one system that can support current and future ticketing needs across two departments, Community Services - Lewis Family Playhouse (Playhouse) and the Rancho Cucamonga Public Library’s - Second Story and Beyond® discovery space (RCPL).

The Victoria Gardens Cultural Center is home to three -major elements: a full -service Library for the City of Rancho Cucamonga which will be home to the Second Story and Beyond® discovery space; the 560 -seat The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

performing arts center: The Lewis Family Playhouse and Celebration Hall with approximately 4,500 sf of meeting and banquet space for all of life's celebrations. Second Story and Beyond® is an innovative project of the Rancho Cucamonga Public Library and will combine dynamic, interactive exhibits with robust program spaces to engage the community as creators and innovators. RCPL expects an annual attendance to fall between 55,000 -75,000 visitors. The Playhouse has an annual attendance of 45,000 visitors a year. Both facilities a re housed next to each other in the Victoria Gardens Cultural Center.

4.2. BACKGROUND
The Playhouse is currently using a ticketing system for all ticketed events. With the introduction of Second Story and Beyond® at the Library, we seek software that will be able to support the needs of the discovery space and theater. The Playhouse will be migrating data to the new ticketing system, during this time, ticket sales will be ongoing during the transition. It is imperative that all data from the Playhouse be transfe rred accurately and seamlessly to the new ticketing system. Second Story and Beyond® is currently in the construction phase and is slated to open in Fall 2023. Both venues will be looking for marketing features that will increase ticket sales over time, communicate with current and future donors and members, and assist in the organization of large school groups visits.

Ideally, the City is seeking two different accounts housed in one system. The functionality of this ticketing software will need to meet the needs of both entities. We are looking to work with a ticketing firm that has the capacity for admissions, memberships, school visits, multi-day classes, ability to run various reports, marketing features, and other software needs that are met and able t o be maintained by our staff with training and minimal support.

4.3. PROJECT PARAMETERS
The ticketing system requirements include:
• Ability to print reports separately and support to two different venues, RCPL and the Lewis Family Playhouse • Migration of data from the current Playhouse ticketing system to the new ticketing system • Online flexible subscriptions and online school group bookings • A robust testing site that emulates the live sales environment • The ability to track donations, memberships and sponsorships (highly desirable) • A target ‘go live’ date for RCPL October 2023 and the Playhouse starting June 2024

4.4. DELIVERABLES
The deliverables include:
• Complete responses to items in ‘Attachment 1’
• Responses to the questionnaire in this RFP
• Timeline for the project schedule, milestones, and implementation The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

• List of hardware needed for both venues including cost and lead times.

The final deliverables for the ticketing system will be one bid packet addressing all parts of this RFP.

4.5. SOFTWARE DEVELOPMENT AND INTEGRATION
Once the contract is awarded, the vendor will schedule and plan for data migration for the Playhouse and installation of the new ticketing system for RCPL. Meetings are to occur regularly between the vendor and the two teams to share the vendor's progress in system development. Communication for ticketing system rollout with completion of schedule and timeline for staff support and training. Responses from RCPL and Playhouse will be a maximum of five (5) business days of inquiry. Communication with our info rmation technology department (DoIT) and Finance department is vital for successful roll out.

4.6. TRAINING, SUPPORT, AND IMPLEMENTATION OF SOFTWARE
The City requires:
• Training and support for venue, box office / library staff, and end-user ticketing system issues • Access to remote 24/7 help desk
• On-site support where applicable
• Ongoing training for staff on updates and new features

4.7. SPECIFICATION WORKSHEET
Please see “Exhibit I, City of Rancho Cucamonga, Specification Worksheet”.

4.8. QUESTIONS FOR VENDORS
Vendors are required to answer the following questions in detail. No more than 20 pages of narrative will be accepted, using no less than 11-point font size, single line space, and no more than 10 pages of digital photos.

Adherence must be paid to this instruction, failure to comply will deem vendor’s response as non-responsive and will not be considered for further in the evaluation process. ‘Questions For Vendors’ responses are not to be included in your bid response. The response document must be submitted in Planet Bids system under the Response Types, Attachment A, ‘Questions for Vendors’ Response. • How will the ticketing system keep track of visitors coming in and out of the discovery space? Is there an ability for in and out privileges? If yes, please explain the process. • Please provide a detailed outline of data migration structure, schedule and support for both Playhouse and RCPL.
• How would you approach offering free and/or discounted tickets to EBT and WIC card holders with an advance online purchase with timed ticketing?
• Please tell us your process and approach for implementing ticketing services for both the Playhouse and RCPL.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

• Describe the training provided in the use of the system. Cite the methodology in which this training is provided. Include staff training/support prior to and after go live date. • Describe the role that a dedicated account representative would serve and the escalating support levels your organization provides as it pertains to:
o Venue, box office / library staff, and end-user ticketing system related issues o Remote 24/7 help desk
o On-site support, where applicable
• Tell us about your ability to integrate with finance systems. Which systems do you have direct compatibility with (if any)? Do you have integration with Workday? • What is your proposed schedule for completing this project? Please include regular meetings and deliverables for each phase. Describe what kind of meetings you suggest (e.g. in person, phone, virtual meetings).
• Please submit a detailed budget for the work and expenses you would dedicate to this project, including:
o An organizational chart showing the level of responsibility for all major participants of your staff who will work on this project. The staff identified here should also be clearly identified in the line-item tab located in Planet Bids.
o For each person listed on the chart please provide the estimated number of hours that person is expected to work on this project.
• How will you intend to handle the requirements for providing data migration and setting up a new ticketing system? Please provide resumes for any subcontractors you'd be hiring for this scope of the work.
• Please indicate what other projects and their sizes (in dollars) you would be working on during the same time frame as this project.
• We are interested in your past work on similar projects within the past five years. o Describe the work you performed for three projects of similar scope, size, and budget to this project that are still in operation where we can also talk to your liaison on that project. Make sure to include what year each project opened.
o Please provide current phone and e-mail contact information for your liaison on each project, as well as the role in which they were involved in during the project. What year did each project go live?
o For each project, please list:
▪ The total budget for new ticketing system and data migration. Note if any of the following items were excluded from the budget listed above in:
o Computer hardware and software
o Media production and equipment
o Warranties
o Data migration
o Staff training
The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

▪ If a budget of any of these items was not revealed to you, please provide an estimate or estimated range on what you thought it was and indicate that this is your estimate and not a confirmed number.
▪ Did these projects come in on time and on budget? If not, what was the variance on each, and what was the primary reason for the variance? ▪ How much venue staff training time went into these projects? Please provide a list of any pending lawsuits, liens, and outstanding financial liabilities for your vendor or a statement that none exist.

5. EVALUATION AND VENDOR SELECTION PROCESS

5.1. INITIAL SCREENING
All RFP responses will undergo an initial review to determine responsiveness to the instructions herein. Those RFP responses initially determined to be responsive by meeting the RFP requirement as indicated herein will proceed to the next phase of the evaluation process.

5.2. EVALUATION ACTIVITIES
RFP responses deemed as having met the standard RFP requirements as indicated herein are then evaluated by an Evaluation Committee. The RFP submittals are scored and assigned a ranking of one (1) through ten (10), ten being the highest possible score. The following criteria have been assigned percentages that the criteria will be scored against, based upon but not limited to the following evaluation criteria factors:

Criteria
Criteria Description
Assigned
Percentage
Proven experience in both performing arts venues and museums. 20 Ability to meet Specification requirements in ‘Exhibit I’. 25 Business Intelligence - data gathering, analytics, and reporting 15 Ability to facilitate marketing functions and features 10 Staff training and support 10
Extent to which the Vendors services or goods meet the City’s needs 10 Cost 10

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

5.3. COST EVALUATION
Cost Proposals are evaluated and scored based on the following calculations; Score = Lowest Proposal Cost / Cost of Proposal being scored X Maximum Points Available (10) The score is then added to the spreadsheet criteria scores.

5.4. REFERENCE CHECKS
If determined to be required r eference checks are conducted by the Procurement Division and the requesting department may or may not be present during the process. The reference checks may be conducted by phone with the information being scribed or conducted by a written form, submitted to the Vendor’s reference contact. Reference contacts will be asked several predetermined questions for response and to provide a score from one (1) to ten (10), ten being the highest. Scores are then tabulated and added to the spreadsheet with the criteria scores. It is imperative that Vendors provide up to date and accurate information regarding contact information for reference checks. All scores are then tabulated into the final Vendor ranking.

Evaluators do not see the Vendor References or pricing line items . The proposed pricing is evaluated by the Procurement Division during the initial review of the RFP response, only to ensure that the proposed cost is not over the City ’s budgeted amount or Not-to-Exceed amount for the project.

5.5. DEMONSTRATIONS/ INTERVIEWS
Upon completion of the RFP eva luations and data analysis, and only if necessary, selected top ranked Vendors will be provided an opportunity to interview and conduct a demonstration or presentation to further expand on their RFP response. Vendor interviews/demonstrations are scored and assigned a ranking of one (1) through ten (10), ten being the highest possi ble score, based upon but not limited to the evaluation criteria factors as stated within the RFP. If selected, vendors must give an overview of the ticketing software, including but not limited to:
o Demos
▪ Customer Service
▪ User interface for employees and customers
▪ Finance and reporting
▪ Marketing features
▪ Membership features (for fund development or RCPL sales)

5.6. FINANCIAL DOCUMENTATION
Vendors that proceed to the short-list may be required to submit financial documentation as proof of its firm’s financial stability and strength. A financial review will be conducted by the City Finance Department. Should a Vendor wish for its financial documentation to be treated as proprietary or be returned upon completion of the The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

review, the documentation m ust clearly be marked as such. The following documentation will be required of each Vendor on the short-list:
• A copy of the Vendor’s most recent annual report.
• Audited (by a third party), balance sheets and income statements for the past three (3) years. • If audited data is not available, Vendor shall submit copies of complete tax returns for the past three (3) years.
• Describe any regulatory censure and past or pending litigation related to services provided by the Vendor.
• Indicate all applicable information regarding Vendor ownership changes in the last three (3) years.

5.7. BEST AND FINAL OFFER
Upon completion of Vendor presentations, the City reserves the right to conduct pre-award discussions and/or pre-contract negotiations with all or only top ranked Vendors. At which time the City may request a Best and Final Offer to be submitted from one or all finalists.

5.8. VENDOR SELECTION
The final Vendor selection is based on which Vendor is the most responsive, meeting the City’s requirements, offering the best value at the most competitive price. The City is not obligated to award to the lowest price proposal.

The City may conduct negotiations with several Vendors simultaneously. The City may also negotiate contract terms with the selected Vendors prior to award. The City, at its sole discretion, reserves the right, unless otherwise stated, to accept or reject all or any RFP responses, or any part thereof, either separately or to waive any informality and to split or make the award in any manner determined to be in the best interest of the City.

5.9. LETTER OF INTENT TO AWARD
After a final Vendor selection is determined, a Letter of Intent to Award (LOI) will be posted for review by all participating, responsive Vendors. Negotiations shall be confidential and not subject to disclosure to competing Vendors unless an agreement is reached. If contr act negotiations cannot be concluded successfully, City may negotiate a contract with the next highest scoring Vendor or withdraw the RFP entirely.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT A, CITY OF RANCHO CUCAMONGA CONFLICT OF INTEREST/NON-DISCLOSURE STATEMENT”

It is the policy of the City to prevent personal or organizational conflict of interest, or the appearance of such conflict of interest, in the award and administration of City Contracts, including, but not limited to Contracts for Professional Services Agreements (“PSA”) with potential Vendors.

I do not have specific knowledge of confidential information regarding RFP responses received in response to the Request for Proposal (“RFP”) #22/23-007 for Ticketing Services.

I agree not to disclose or otherwise divulge any information pertaining to the contents, status, or ranking of any RFP response to anyone. I understand the terms and "disclose or otherwise divulge" to include, but are not limited to, verbal conversations, written correspondence, reproduction of any part or any portion of any RFP response, or removal of same from designated areas.

I, the undersigned, hereby certify that the following statements are true and correct and that I understand and agree to be bound by commitments contained herein.

______________________________________ (Print Name)

______________________________________ (Relationship to the City)

______________________________________ (Relationship to the Vendors)

______________________________________ (Signature)

______________________________________ (Date)

Exhibits are not to be included in your bid response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits A – G, H.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT B, PROFESSIONAL SERVICES AGREEMENT EXCEPTIONS SUMMARY”

Mark the appropriate choice, below:

_____ Vendors accepts the PSA without exception.

OR

_____ Vendors proposes exceptions to the PSA.

Summarize all exceptions on a separate document. Enclose a written summary of each change and title as “Exception Summary”, which shall include the Vendors’ rationale for proposing each such exception . Each exception must be labeled with the Section number in the PSA. Failure to properly reference exceptions in the submitted summary may deem the response as non-responsive.

___________________________________
Signature

___________________________________
Printed Name

___________________________________
Title

___________________________________
Date

Exhibits are not to be included in your bid response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits A – G, H.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT C, ACKNOWLEDGMENT OF INSURANCE REQUIREMENTS AND CERTIFICATION OF ABILITY TO PROVIDE AND MAINTAIN COVERAGES SPECIFIED”

I, _______________________________ the ______________________________________________ (President, Secretary, Manager, Owner or Representative)

of __________________________________________________________________, certify that the (Name of Company, Corporation or Owner)

Specifications and General Provisions regarding insurance requirements as stated within the Professional Services Agreement (PSA), for the Purchase Contract designated Request for Proposal (“RFP”) #22/23-007 for Ticketing Services have been read and understood and that our Vendors is able to provide and maintain the coverage as specified in the PSA. Failure to provide said coverage, upon request to finalize the PSA prior to award shall be enough cause for immediate disqualification of award. Failure to maintain said coverage shall result in termination of the contract.

___________________________________
Signature

___________________________________
Printed Name

___________________________________
Title

___________________________________
Date

Exhibits are not to be included in your bid response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits A – G, H.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT D, ADDENDUM ACKNOWLEDGEMENT”
The Vendors hereby acknowledges the following Addenda Number(s) to this RFP have been received, if any.

Vendors understands failure to acknowledge any addenda issued may cause the RFP response to be considered non-responsive. It is the Vendors’ responsibility to log into the Bid System to identify and download the number of addenda that have been posted.

• __________________
• __________________
• __________________
• __________________

___________________________________
Signature

___________________________________
Printed Name

___________________________________
Title

___________________________________
Date

Exhibits are not to be included in your bid response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits A –G, H.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT E, DEBARMENT and SUSPENSION CERTIFICATION FORM”

I certify that neither __________________ ___________ (Vendor) nor any of its proposed subcontractors are not currently listed on the governmentwide exclusions in the System for Award Management (SAM), in accordance with the guidelines under 2 CFR 200 that implement Executive Orders 12549 ( 3 CFR part 1986 Comp., p. 189) and 12689 ( 3 CFR part 1989 Comp., p. 235), and that neither Vendor nor any of its proposed subcontractors are tax delinquent with the State of California.

I acknowledge that if Vendors or any of its subcontractors subsequently are placed under suspension or debarment by a local, state or federal government entity, or if Vendors or any of its subcontractors subsequently become delinquent in California taxes, our Proposal will be disqualified.

___________________________________
Signature

___________________________________
Printed Name

___________________________________
Title

___________________________________
Date

Exhibits are not to be included in your bid response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits A – G, H.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT F, PARTICIPATION CLAUSE”
It is hereby understood that other government entities, such as cities, counties, and special/school districts may utilize this RFP response at their option for equipment or services at the RFP response price for a period of ________ days. Said entities shall have the option to participate in any award made because of this solicitation.

Any such piggy-back awards will be made independently by each agency, and the City is not an agent, partner or representative of these agencies and is not obligated or lia ble for any action of debts that may arise out of such independently negotiated piggy-back procurement. Each public agency shall accept sole responsibility of its own order placement and payments of the Vendors.

Successful Vendors will extend prices as proposed herein to other governmental agencies, please specify.

YES __________ NO _________

Exhibits are not to be included in your bid response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits A – G, H.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT G, SIGNATURE OF AUTHORITY”

The undersigned firm declares that they have carefully examined the specifications and read the above terms and conditions, and hereby proposes and agrees, if this RFP response is accepted, to furnish all material in accordance with the specifications and instructions, in the time and manner therein prescribed for the unit cost amounts set forth in the following RFP response.

THE VENDOR IN SUBMITTING THIS RFP RESPONSE MUST FILL IN THE FOLLOWING INFORMATION. FAILURE TO DO SO MAY DEEM YOUR RFP RESPONSE AS NON-RESPONSIVE.

Company Name:

Address:
(Street, Su. # City, State, Zip)
Telephone #:

Fax #:

E-mail address:

Web Address:

Authorized Representative: (print)

Title:

Signature:

Date:

Exhibits are not to be included in your bid response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits A – G, H, I.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT H” REFERENCES WORKSHEET
The following References Worksheet must be complete, please do not mark “See Attached”. Provide a minimum of four (4) clients that are similar in size to the City of Rancho Cucamonga that your company has conducted comparable or like services. Preferred references should be government agencies and be a current customer within the past three (3) years. Please verify accuracy of contact information.

Reference 1
Company Name
Contact Name and Title
Company Address
Contact Telephone Number
Contact Email
Description of Comparative Services and
Project Cost (please be specific)

Reference 2
Company Name
Contact Name and Title
Company Address
Contact Telephone Number
Contact Email
Description of Comparative Services and
Project Cost (please be specific)

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

Reference 3
Company Name
Contact Name and Title
Company Address
Contact Telephone Number
Contact Email
Description of Comparative Services and
Project Cost (please be specific)

Reference 4
Company Name
Contact Name and Title
Company Address
Contact Telephone Number
Contact Email
Description of Comparative Services and
Project Cost (please be specific)

Exhibits are not to be included in your bid response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits H.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT I” CITY OF RANCHO CUCAMONGA, SPECIFICATION WORKSHEET

Vendors must indicate compliance with specifications by check mark in the “MEETS”, “EXCEEDS”, “N/A”, or “NO” column. • MEETS – Indicates that the Vendor is in full compliance with the specification. • EXCEEDS – Indicates that the proposed solution will surpass all expectations for that specification. • N/A – Indicates that the specification does not apply to the proposed solution. • NO – Indicates that there is one or more exception(s) being taken. All exceptions must be fully explained in the comment section of the below table. A separate page titled “Specification Exceptions”, giving reference to the specification “Description Title” may be used if required. Failure to complete this form will result in the proposal being rejected.

SPECIFICATIONS
MEETS

EXCEEDS
N/A
NO

COMMENTS

ACCESS CONTROL

1. Support wireless scanners.

2. Scan in offline mode when there is no access to
wireless.

3. Manually record and report on attendance of
free/unticketed customers (under age 3).

4. Validate membership is active when membership
card is scanned or swiped.

5. Support manual entry to record member
attendance. Must record number of adults and
children.

6. Enforce limits of member entry benefits based on
membership levels.

7. Offer standard reports that include information
on scanned tickets.

8. Print bar codes on tickets, passes and
membership cards to facilitate access control.

9. Support barcodes that allow entrance to multiple
itinerary items (i.e. one ticket per individual that

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

allows general admission to the Library and
event/room).

10. Generate the same barcode regardless of
fulfillment method (paper or electronic),
requiring only one barcode scanning solution.

11. Cellular ticket scanning.

BUSINESS INTELLIGENCE

12. Access to database tables for querying and reporting.

13. Design custom reports and offer full and open access to the database to easily exchange data with other
systems. Describe your approach. Please indicate any
additional software or hardware that may be required
to produce these reports.

14. Daily close reports for cashiers that include
transaction history and totals by payment method
for reconciling drawers.

15. Report on transactions by point of sale, product,
payment type, date, staff/user, customer type.

16. Reports on transaction history.

17. Schedule reports to email or print on a set
schedule.

18. Reports on coupon, promotion and digital pass
usage broken out by point of sale.

19. Robust, flexible reporting tool that uses real-time data.

20. Lists of customers who have received funding or
scholarships.

21. Schedule reports to automatically send to a
defined list of email recipients.

22. Export reports to Word or Excel for further
manipulation.

23. Suite of pre-defined reports.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

FINANCE

24. Support credit card swipes.

25. Support all major credit card payment methods.

26. Assign one or more general ledger accounts to specific product and ticket types. Ability to assign revenue to
each account by percentage and entered amount,
based on desire of client.

27. Support selling and redeeming gift certificates. Track value as cards/certificates are used.

28. Support electronic check processing.

29. Calculate change due to customer.

30. Accept methods of payment - cash, check, credit card, gift certificate, coupon, pass, scholarship, Apple Pay.

31. Record payment methods (including cash, check, credit card, etc.) on all transactions.

32. Accept multiple payment types for a single ticket sale.

33. Ability to make credit card refunds credited to any credit card number.

34. Ability to export as txt file.

35. Require a password to use certain payment methods
(i.e., vouchers, passes).

36. Encrypt all credit card data during transmission,
including transmission from client to server.

37. Track all forms of payment by cashier log-in.

38. Enable Library management to audit all transactions on a user-by-user basis.

39. Chargebacks- who handles these? how are they
handled?

40. Maximum numbers in the general ledger stream that
show on reports.

GROUPS

41. Easily reserve large number of seats in a single pass.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

42. Allows for installment payments.

43. Automatically create and send customizable invoices & group sales contracts.

44. School group reservation must capture name of
school, primary contact/teacher, grade(s), arrival and
departure times, field for additional needs.

45. Submit scholarship request to Library with reservation information.

46. Apply scholarships to school reservation, tracking
amounts used and appropriate GL accounts.

47. Apply multiple forms of payment to one reservation.

Payments may occur on multiple dates.

48. Support consignment tickets for reseller outlets.

Track consignments and manage separately on
performance reporting.

MARKETING

49. Describe your integration with marketing to members, ticket holders etc.

50. Describe how you track source codes.

51. Does the system integrate with social media.

52. Does the system allow for opting in for newsletter
broadcast.

53. Will it automatically track purchasers, zip codes,
demographics, etc.

54. Abilities for automatic follow up surveys.

MEMBERSHIPS

55. Sell gift memberships and indicate recipient at the time of sale or later. Record the names and contact
information for the gift giver and the gift recipient.

56. Record on the transaction whether the initial
fulfillment package should be sent to the giver or the
recipient.

57. Support the ability to send renewals to either the gift giver or the recipient.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

58. Save on the record if a member specifies that giver or recipient should receive all renewal notices.

59. Track members benefit usage on the member record.

60. Enforce ticket limits for member discounts based on level of membership and number of people covered.

61. Allow a new member to take advantage of member
benefits immediately.

62. Support the creation of temporary membership cards.

63. Support the creation of permanent/plastic
membership cards with barcodes and magnetic swipe.

64. Support the creation of digital membership
cards/virtual membership.

65. On the member cards, print ID photo(s), up to two
member names, address, membership level,
expiration date, the customer ID number, barcode.

66. Save the printing and mailing dates of the member
cards and packet on the member record.

67. Support the creation of member coupons with unique
codes that are good for only one use.

68. Reprint membership cards for a fee.

69. Support the use of electronic/digital passes in all sales channels.

70. Assign number of passes automatically based on
membership level when a member joins/renews.

71. Track redemption of digital passes on the member
record (account balance).

72. Make available passes visible to cashier during
transaction, prompting them to apply passes to order.

73. Member passes should expire with the annual
membership, though Library staff may extend the pass
expiration dates.

74. Define blackout dates when passes may not be
redeemed.

75. Support the creation of household, corporate, library and teacher memberships with different levels of
benefits.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

76. Library can define the rules around when
memberships are set to expire.

77. Pull lists of members due for renewal by expiration date and member level, with output data including
member names, address, e-mail address, phone
numbers, customer ID number, current membership
level and expiration date, and the appropriate
addressees and salutations.

78. Support user-defined rules for setting member status (active, lapsed, inactive).

79. Renew membership both manually by a user and
automatically. Members can renew at same level or
upgrade/downgrade membership level.

ONLINE

80. Allow customer to log into existing account or create new account.

81. Complete transaction as a guest without creating an account.

82. Customers who have an existing account are able to
view transaction history, membership information, and
update biographical information such as address, email
address, etc.

83. Support real-time ticketing over the Internet, accessing live ticket inventory.

84. Give members the ability to login to their account
online and have access to specific products and
discounts.

85. If a customer purchases a membership online, they
should be given immediate access to use their
member benefits.

86. Purchase path must be accessible across a variety of platforms (i.e. mobile phone, tablets, desktop).

87. Ability to brand purchase path to match Library
website.

88. With member login online, enforce limits of member
benefits for ticket reservation/purchase.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

89. Library retains all services fees for online transactions, if they choose to levy them.

90. Vendor will not assess service or transaction fees for online (or any other sales) to Library or consumer.

PATRON MANAGEMENT

91. Maintain central customer account including name,
maiden name, nicknames or alias, multiple addresses,
multiple phone numbers, multiple email addresses,
and web logins.

92. Maintain sort name and/or alias field by which
organization records can be queried.

93. Track contact restrictions for mail, email and
telemarketing.

94. Record free-form notes about a customer, including
logging customer service problems.

95. Track customer subscriptions for mail and email lists.

96. Provide tools to identify and merge duplicate records.

97. Retrieve customer's record by any combination of
fields including name, address, email address, phone
number, customer ID, member ID, transaction number
or last four digits of credit card number. Specify any limitations.

98. Display complete history of transaction history in
account including items purchased, transaction date,
payment method, user who processed the order, sales
channel and appropriate financial coding.

PROGRAMS AND EVENTS

99. Issue tickets for events whether they are paid or free. 100. Restrict tickets for events that are exclusive to
particular audiences (e.g., member events, school-
only programs).

101. Scan member cards at entry to record attendance at events (without prior event ticket
purchase/registration).

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

102. Pull check-in list of people who have
purchased/reserved tickets to an event.

103. Record manual count needs of attendance at free
public programs in the Library in the ticketing system
for reporting purposes.

TECHNICAL REQUIREMENTS
104. Maintain a unique id for each transaction.
105. Maintain a full audit log of all transactions.
106. PCI certified.
107. Ability to create multiple security groups with varying control of system abilities.

108. Unique login for each staff member.
109. Require supervisor override to open electronic cash drawer.

110. Restrict user's ability to edit or refund items in existing transactions by security group.

111. Restrict user's ability to sell or redeem select items by security group.

112. Provide training services during implementation.
113. Provide custom programming services as an optional extra service.

114. Remotely download new program releases or
modifications so that software upgrades can be
accomplished without an on-site vendor visit.

115. Provide support 24 / 7 / 365 as part of standard
maintenance agreement.

116. Provide on-going software support via toll-free
hotline. Specify whether support is unlimited, fee per
use, etc.

117. Provide remote, electronic system support so
application problems can be diagnosed and remedied
from a remote location.

118. Provide regular system upgrades as part of standard maintenance agreement.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

119. Provide updates and upgrades that can be deployed
by qualified on site staff.

120. Provide all bug fixes, error corrections, system
enhancements and new releases.

121. Regularly update documentation and provide to
clients under standard maintenance agreement.

122. Provide online context-sensitive help and hardcopy user documentation.

123. Provide new software releases on a regularly
scheduled basis. Specify frequency of updates.

124. Support 10 concurrent logins.
125. Support an unlimited number of accounts and
transactions.

126. Specify server specifications and if hosted on-site or cloud based.

127. Allow a user to easily navigate through the system, using keyboard, hot key combinations in addition to
mouse clicks.

128. Allow for user configured values in standard menus throughout the application.

129. System uses a single database for online & in-house sales and CRM Marketing.

130. Includes EMV compliant credit card processing.
131. Transactions & payments processed in local time zone.

TICKET PRINTING
132. Print multiple ticket designs in a single order or batch. 133. Batch print.
134. Print receipts with transaction details, without
printing tickets.

135. Print bar codes on each ticket.
136. Create a variety of ticket formats and sizes.
137. Ability to create multiple ticket templates (tickets, headers, receipts, vouchers, etc.) and preview what it
will look like printed without printing.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

138. Ability to customize multiple print at home ticket templates with rotating ads and venue specific
information.

139. Supports custom ticket design per event for all
printing methods.

140. Delivery methods limited by date range.

TICKET SALES
141. Configure basic price types of Adult, Child and Senior, each of which existing in pricing categories of General Public, Member and Group Admission.

142. Support multiple price levels per product (i.e. Adult, child, senior, member adult, member child, member
senior, complimentary).

143. Configure price types of Teacher, Student, and
Chaperone specifically for school groups.

144. Recognize different constituent types and apply the appropriate pricing to their transactions (e.g., apply
member prices to items purchased by a customer with
an active membership).

145. Allow enforcement of prerequisites for the purchase of select items (i.e. General Admission is required
when purchasing an Event ticket unless the guest is a
member or already has General Admission tickets).

146. Create products for Library offerings - General
admission tickets with dated untimed entry, general
admission tickets with dated untimed entry with
show, presentation, workshop, birthday party, or
event tickets. General admission tickets for dated
timed-entry. General admission tickets for dated
timed-entry with show, presentation, workshop,
birthday party, or event tickets.

147. For ticket products, assign available dates, times and venue.

148. Ability for customer to select calendar view to see available products by date or date and time.

149. Edit open hours by event and location, to manage
special extended hours or early closures.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

150. Support the creation of multiple ticketed spaces or "facilities" (STEM Room, Art Room, Birthday Party,
etc.)

151. Ability to create products that are valid for multiple dates. i.e. A 3 day program that takes place every
Friday at 4pm for three weeks.

152. Change a venue’s capacity based on the product/show being presented.

153. Set product as restricted, requiring password or
supervisor approval for sales processing.

154. Ability to require customer to complete various
waivers ore releases, based on product type. i.e.

COVID waiver for all products, photo release, release
of liability.

155. Ability to assess service charges to non-member and group transactions through all points of sale.

156. Allow staff override to waive service charges or
penalty fees on individual transactions.

157. Calculate fees as a percentage of the sale amount or as a flat fee per person or per transaction.

158. Charge specific fees based on point of sale (Circulation Desk vs. Kiosk vs. Online).

159. Maintain and enforce valid start and expiration dates on coupons/promotions/passes.

160. Support coupons/promotions that can apply a
discount to a single product, specific combinations of
products or entire order.

162. Discounted amounts may be a flat rate or a
percentage.

163. Enforce minimum/maximum ticket limits for
coupons/promotions.

164. Attach a customer account to a transaction if desired.

Specify if a customer account is required to process a
transaction.

165. Process tickets, membership and donation in the same transaction.

166. Allow reservations without printing tickets.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

167. Send customizable confirmation e-mail to customer
from point of sale. Regenerate confirmation email
upon customer request.

168. Regenerate confirmation email upon customer
request.

169. Reprint ticket if lost, unscannable, etc., and cancel the originally-issued ticket.

170. Support the sale and redemption of gift cards.
171. Support the use of digital codes (alphanumeric or
barcode) as gift certificate.

172. Redeem gift cards/digital codes at all points of sale. 173. Library can set expiration date of gift cards/codes. 174. Ability to host multiple kiosks to sell all products. 175. Display custom message when kiosks are offline.
176. Connect to a ticket printer and print tickets at kiosk. 177. Swipe a credit card to pay for tickets at kiosk.
178. Support off-line ticketing in the event that the server or network is inaccessible. Please describe on a
separate page, the system’s capabilities for selling
tickets during network downtime, including managing
capacities.

179. Refund transactions should link to the original order. 180. Permit full and partial refunds.
181. Ability to apply a refund to a later purchase by storing value in the customer's account.

182. Use stored credit card number from original order to refund transaction (when applicable).

183. Option to require supervisor approval for refunds or cancellations.

184. Search for existing transaction by customer name,
transaction number, membership number or credit
card number.

185. Support third party ticket sales, i.e. City Pass.
186. Support electronic tickets for mobile devices.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

187. Support Print at Home tickets.
188. Customize ticket design to allow sponsor recognition. 189. Add optional donation to transaction at all points of sale. Donation amount can be fixed or variable based
on campaign. Library can activate/inactivate in each
sales channel as they choose.

190. Provide round-up donation functionality, in which the total amount of the customer’s purchase is rounded
to an even dollar amount (e.g., a total purchase of
$66.50 rounds to $70).

191. Support generic, multi-use coupon codes.
192. Define start and end dates when coupon must be
used.

193. Define start and end dates for the event/visit that a coupon will be applied to. Library may set blackout
dates for coupons.

194. Set the number of times a coupon code may be
applied.

195. Create coupon offer to apply to multiple tickets of one product (e.g., $2 off Art Room, up to four tickets).

196. Facilitate the collection of customer e-mail addresses at all sales points during regular sales processes.

197. Ability to apply scholarship fund code to an order at POS.

TICKETING
198. Robust test or training environment that emulates live environment. Ability to test online mobile flow
without being live. Accept payments from multiple
patrons in a single transaction with appropriate
security measures in place.

199. Easily create and manage unlimited ticket price scales, ticket types, and service charges in house.

200. Create an unlimited number of discounts, price
categories, price levels and hold codes in house.

201. Complimentary tickets can be processed within the
same order as regular tickets.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-007
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond ® __________________________________________________________________________________________________ __________________________________________________________________________________________________

Exhibits are not to be included in your bid response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits I.

202. Ability to sell flexible packages online.
203. Allows add ons for parking pass purchase, drinks at intermission, donations, merchandise tied to
customer name.

204. Fees should be flexible in that varying types can be automatically applied based on various criteria.

205. Allow for multiple shipping methods with appropriate fees.

206. Create an unlimited number of facilities, convenience, shipping, surcharges, taxes in house.

207. Ability to include different fees for different price levels or on a sliding scale.

208. Patron can add donation at time of sale without
incurring a fee on donation.

209. Fees can be included in the ticket price or added on, with clear reporting.

210. Create and manage wait lists.

VENUE CREATION
211. Reserved seating offered.
212. What is the maximum number of allowable venues?
213. Allow for Reserved & General Seating in the same
venue/ for the same event.

214. Seats can be flagged for various reasons that affect how or when they are sold (i.e. handicapped
accessible, obstructed, etc.).

215. Reserved unpaid seats easily visible from the seating chart and in reporting.

216. Seat can be flagged for various comp categories that are trackable when selected.

Order Form

Order form prepared for City of Rancho Cucamongaon December 12, 2022 © AudienceView 2020 Page 1

Order Form #: 00022101
Date: December 12, 2022

Between
Client Vendor
City of Rancho Cucamonga
10500 Civic Center Drive
Rancho Cucamonga, California
United States, 91730
AudienceView Ticketing Corporation
200 Wellington Street West, 2nd Floor
Toronto, Ontario
Canada, M5V 3C7

Client Attributes
We know that each of our clients are unique in their businesses and how they operate. As such, we recognize the following; • Client is tax exempt
• Client is a government related entity
• Client is the merchant of record

Our Services
As a global leader in the live events industry, we provide our clients with solutions designed to get your live events discovered, attended and remembered.
• Use of the AudienceView Unlimited solution
• Processing of up to a maximum number of tickets and other units (“Tickets”) in any given Term year (the “Ticket Maximum”)(See below in Service Fees)
• Clients may offer complimentary tickets and in-kind tickets up to an aggregate maximum of X% of the Ticket Maximum for such term year (the “Comp Allowance”). Any complimentary tickets and in-kind tickets offered in excess of X% will count towards the Ticket Maximum and any applicable per ticket fees. • Donations, are included

Order form prepared for City of Rancho Cucamonga on December 12, 2022 © AudienceView 2020 Page 2

Term
Initial Term
Start Date: Contract Execution (Last date of signature on this Order Form) End Date: X year(s) after Start Date

Renewal Term
Following the end of the initial term, this Order Form will automatically renew for successive X year periods, unless written notice is provided by either of us 60 days prior to the start of a renewal term or the parties have mutually agreed in writing to an alternate renewal term.

Service Fees
We’ve structured AudienceView Unlimited’s pricing and payments to be as straightforward as possible for your organization. All pricing below is listed in USD. Subscription fee payable in annual instalments.

Annual Subscription Fee Ticket Maximum
Per Ticket Fee
(over Ticket Maximum)

TBD TBD TBD

Renewal Term Fees
For each renewal term, the following apply.

Subscription fee increase: X%
Per ticket fee increase: X%

Our services description at https://www.audienceview.com/legal/services-description/ for the AudienceView Unlimited solution and legal terms at https://www.audienceview.com/legal/terms-and-conditions/ are available online and are incorporated into this Order Form.

Accepted and agreed
City of Rancho Cucamonga AudienceView Ticketing Corporation \signature1\ \signature2\
[authorized signatory] [authorized signatory]
\fullname1\ \fullname2\
[print full name] [print full name]
\title1\ \title2\
[title] [title]
\date1\ \date2\
[date] [date]

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-006
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond® __________________________________________________________________________________________________ __________________________________________________________________________________________________

“EXHIBIT H” REFERENCES WORKSHEET
The following References Worksheet must be complete, please do not mark “See Attached”. Provide a minimum of four (4) clients that are similar in size to the City of Rancho Cucamonga that your company has conducted comparable or like services. Preferred references should be government agencies and be a current customer within the past three (3) years. Please verify accuracy of contact information.

Reference 1
Company Name
Contact Name and Title
Company Address
Contact Telephone Number
Contact Email
Description of Comparative Services and
Project Cost (please be specific)

Reference 2
Company Name
Contact Name and Title
Company Address
Contact Telephone Number
Contact Email
Description of Comparative Services and
Project Cost (please be specific)

Virginia Tech, Moss Arts Center
Jonathan Boulter, Associate Director of Patron Services 250 S. Main St., Suite 320, Blacksburg, Virginia 24061
540-231-9793
[email protected]
The Moss Arts Center selected AudienceView to manage ticketing and CRM for their new performing arts center. They expanded operations to include their student activities staff to sell tickets for student concerts.

City of Mesa, Arizona
Luis F. Ruiz,
General Manager Mesa Convention Center and Amphitheatre 263 North Center Street Mesa, AZ 85211
480.644.2171
[email protected]
The City of Mesa, AZ uses AudienceView Unlimited to facilitate event ticket sales, class registrations, and museum admissions at the Mesa Arts Center, the Mesa Amphitheatre, the IDEA Museum, and the Arizona Museum of Natural History.

The City of Rancho Cucamonga
Request for Proposal (“RFP”) #22/23-006
for
Ticketing Services for the Lewis Family Playhouse and the Rancho Cucamonga Public Library’s Second Story and Beyond® __________________________________________________________________________________________________ __________________________________________________________________________________________________

Reference 3
Company Name
Contact Name and Title
Company Address
Contact Telephone Number
Contact Email
Description of Comparative Services and
Project Cost (please be specific)

Reference 4
Company Name
Contact Name and Title
Company Address
Contact Telephone Number
Contact Email
Description of Comparative Services and
Project Cost (please be specific)

Exhibits are not to be included in your bid response. All referenced Exhibits must be submitted in Planet Bids system under the Response Types, Exhibits H.

ArtsQuest
Curt Mosel, Chief Operating Officer
(610) 332-1333
[email protected]
25 W 3rd St, Suite 300
Bethlehem, Pennsylvania 18015
Through festivals and the ArtsQuest Center and SteelStacks arts and cultural campus, ArtsQuest’s programming reaches more than 1.9 million people annually. The organization’s programs and events, approximately 50 percent of which are free to attend, have a combined economic impact of more than $136 million annually in the region.

Denver Center for the Performing Arts
Simone Gordon, IT Program Manager
1101 13th Street, Denver, Colorado 80204
(303) 446-4887
[email protected]
DCPA is one of the nation’s largest non-profit theatre organizations presenting touring Broadway productions, producing Tony Award-winning plays, staging inventive Cabaret-style shows, creating unique immersive experiences, teaching theatre classes for all ages, and hosting memorable events in their dazzling venues.

AudienceView Response
to RFP
prepared for The City of Rancho
Cucamonga
Prepared by:

Nick Ronan
Senior Director, Business Development
[email protected]
917-524-7178
February 16, 2023
AudienceView Ticketing Corporation
200 Wellington Street West, 2nd Floor, Toronto ON, Canada M5V 3C7

© AudienceView Ticketing 2020 | 2
Table of Contents
Response File ................................................................................................................................................................................................ 3 Cover Letter / Introduction ............................................................................................................................................................ 3 Executive Summary ............................................................................................................................................................................ 4 Experience .................................................................................................................................................................................................. 7 Third-Party / Subcontractors ...................................................................................................................................................... 7 Staff Biographies ................................................................................................................................................................................... 8 Proposal Response .............................................................................................................................................................................. 9 © AudienceView Ticketing 2020 | 3
Response File
Cover Letter / Introduction

© AudienceView Ticketing 2020 | 4
Executive Summary
AudienceView Unlimited is a comprehensive and highly-configurable cloud-based platform capable of driving deeper audience engagement with the goal of maximizing lifetime patron value. AudienceView Unlimited is a single system where everything works together: ticket ing, CRM, fundraising, marketing automation, group sales, mobile and website publishing, access controls, omnichannel distribution, and an incredibly robust analytics and reporting capability. It is real-time, web-based, hosted in the cloud, and is secure with compliance to PCI standards as well as those with local, state, and federal requirements.

The AudienceView Unlimited platform is the only highly configurable cloud -based enterprise solution on the market in the US. At the core of AudienceView Unlimit ed is a sophisticated CRM with hundreds of data points that can be uniquely configured for each client. The system is capable of ingesting a multitude of data and auto-segmenting patrons through their purchases and interactions online. Powerful Business Intelligence reporting tools are core to the platform, enabling real-time automated and on-demand custom reporting without the need for SQL or other database knowledge.

AudienceView Unlimited was built specifically for Performing Arts and mixed -use venues. With the most comprehensive functionality to manage interactions with your patrons, from exceptional ticketing and marketing to e-commerce to fundraising, AudienceView automates daily tasks so that staff can focus on innovative offerings and growing revenue .

A core feature of AudienceView Unlimited is automation. Tasks, reports, actions, communications, and more can be scripted with ease enabling small teams to handle large operations and scale as they grow. AudienceView Unlimited also features a built in em ail marketing suite and full CMS suite that is mobile responsive. Many of our clients build all of their websites off our platform for a seamless experience and significant cost savings.

At AudienceView, we believe data management is at the heart of every successful project.

Managing your data going forward is also important as your technology evolves in the future.

This is why AudienceView Unlimited features a built in data-loading tool for scheduled and on-demand import and export as well as a powerful open API for real-time data transfer and system integration from other applications.

AudienceView is a true partner with its customers, providing the “know -how” deep business analysis to help them succeed. The process begins in the activation and transition periods at the start of our relationship and continues on daily and weekly interactions through our on - going Customer Success Consulting Program and Support.
© AudienceView Ticketing 2020 | 5
Included in the Subscription price is the implementation, installation, configuration, data migration, and training:

Task Notes
Project Planning & Management Includes effort to define project plan, and manage and track the implementation effort against said plan (i.e. manage issues, risks, schedule, resources, budget, etc.).

Infrastructure Setup Includes remote support of the Customer’s IT team during hardware installation and setup of the new AV application instance. Assumes the Customer will also provide network access to AudienceView project resources.

Status Meetings Includes a weekly project status meeting for the project.

Installation Support Includes the configuration and installation of SSL certificates, payment gateway, printers, scanners, etc. Includes an
AudienceView resource to provide technical configuration support. Assumes Customer makes relevant IT staff available to coordinate configuration.

Requirements Gathering &
Analysis
Includes an AudienceView resource to analyze the Customer’s business practices and requirements, reporting analysis and to provide initial configuration training.

Training Includes an AudienceView resource to provide training. Training model is based on “train the trainer”.

Configuration Support Configuration support which would include responding to the Customer’s inquires during the production configuration of the system.

CMS - Web Implementation Includes branding support using the style sheets provided as part of core product. Includes the deployment of a mobile channel.

Data Migration Includes the migration of:
• Customer accounts
• Pledged donations
• Subscriptions
• Advanced single ticket sales
• Historic donations, single ticket admissions, and
subscriptions.

UAT Support Includes remote support for Customer's acceptance testing.

Go-Live Support Includes AudienceView resources for business and technical go-live support.

Activation
The activation process is mainly about working with your organization’s staff on how to configure the system for your unique goals. As such, project scope is really a function of the time that your organization’s staff can dedicate to learning and configu ring as well as how sophisticated your organization wants to get with its initial use of AudienceView. Typically, 3- © AudienceView Ticketing 2020 | 6
4 months is ideal for this process as it allows for the maximum amount of staff learning while also allowing them to do their “day jobs.”
Upon start of the relationship, AudienceView will provision a live instance of its software for immediate use by your organization to begin the Activation process (this instance cannot be viewed by the general public until your organization is ready). There are three core streams of work required to activate AudienceView:

1. AudienceView Configuration: This ensures that the system is set up for the organization to run its business, box office, venues, donations, marketing and other key features. AudienceView provides an initial training overview and additional hands-on training throughout the process, mentoring your organization’s staff at each step.

2. Online Experience: AudienceView’s Content Management System (CMS) dynamically publishes your organization’s e-commerce & ticket purchase mobile and website experience. The web pages can be styled to exactly match, and fully integrate with, the rest of your organization’s website properties for a high-fidelity consumer experience or power your entire corporate website with the AudienceView CMS. AudienceView will work with your IT, Marketing, and Fundraising teams to make this happen.

3. Data Migration: AudienceView will manage a full data migration process for you from your current system. We also have the ability to import complete transactional history in addition to fundraising and patron data. We do ask that the data be provided to us in the required .csv formats for us to expedite this process.

Around these core work streams, AudienceView provides project manageme nt services. AudienceView guides the collaboration management and reporting of the project with your organization. Our project management also includes support through the “Go Live” process, which includes operational verification of the configurations e xposing the new solution to the general public, and culminates with the smooth transition to our team of Customer Success staff.

Ongoing Support
AudienceView’s Support Team is available 7 days per week for application support and questions. Additionally, AudienceView provides a support line for customers to call, and an online portal that allows the company to assign the right resource(s) to solve any challenge.

AudienceView provides on-going access to open forum training sessions which are frequently provided through an initiative that is called “AVConnect.” AVConnect also includes an online portal for self-help and a community peer-support forum for common challenges and resolutions.
© AudienceView Ticketing 2020 | 7
Experience
As a company, AudienceView supports the business operations of over 4,000 organizations in 15 countries worldwide. Our clients transact over $3.2 billion in revenue annually on our software platforms. AudienceView is a US Private Equity backed SaaS and Med ia company founded in 2002.

AudienceView has a long history of working with municipal venues and institutions of higher education with over 800 government and higher education clients in North America. We are a level-1 PCI-certified organization and maintain some of the highest levels of data security and compliance in our cloud-based infrastructure. We also offer P2PE end-to-end encryption to remove PCI scope from your hardware and point-of-sale operations.

On April 13, 2022, we received notice of a Small Claims matter filed by a former client in the Province of Quebec. We believe this claim is without merit and we are defending it.

AudienceView is a true partner to our clients, providing industry knowledge and best practices to help you succeed. This begins in the activation and transition periods and continues through daily and weekly interactions with our Customer Success Program and Support Team. We build and support our proprietary software applications in -house and continually improve our products based on client feedback and market needs. All of our clients are always on the latest version of our platforms and we currently release 4 major updates to AudienceView Unlimited each year, with little to no downtime, with additional maintenance releases as required.

Third-Party / Subcontractors
AudienceView does not use third-party vendors for the implementation of AudienceView Unlimited. Members of the AudienceView Client Success and Engagement team will guide you through your implementation.

Additionally, AudienceView’s strategic partnerships and integrations help power our clients and their customers with valuable offerings that enhance the event and create memories that will keep bringing them back. Use of any of these partnerships is opti onal and may include additional costs or contracts.

© AudienceView Ticketing 2020 | 8
Staff Biographies
The following is an example of resources that could potentially be assigned to the onboarding project;
Bob Nyce, Project Manager
Bob focuses specifically on onboarding Unlimited clients. Previously Bob spent 4 years a PM, managing software implementations. Prior to that, he spent 10 years as the Director of Ticket Operations for a University Athletics Department. Bob will be your primary point of contact during the project, he'll coordinate resources, oversee the project timeline, manage scope and minimize risks.

John Andreadis, Solution Expert
John Andreadis is a Solution Expert at AudienceView. With over 12 years’ experience in the learning and development and live audience engagement industry, John never gets tired of witnessing firsthand that key moment when clients experience the Eureka Effect of learning something new. Through innovation, determination, and integrity he continuously strives to provide a meaningful and memorable onboarding experience for the customer. John enjoys coaching and playing hockey with his 3 sons and is a recent self-proclaimed BBQ pit master.

Adam Theriault, Solution Expert
Adam is no stranger to live events and has been an active participant both on st age and behind the scenes. His first introduction to AudienceView Unlimited was in 2005 as a client, and now he’s excited to help organizations fulfil their missions while leveraging their technological investments. Adam will work with you to learn about y our processes and procedures and guide you on training and configuration.

Steve Huang, Technical Solution Expert
Steve joined AudienceView in 2019 and he has supported our clients on all their web -related projects and maintenance tasks. He's worked progressively on Select (Vendini), CrowdTorch, and more recently on Unlimited and Professional (OvationTix) clients. Steve is extremely passionate about web design and development in all its forms and helping our clients to build and enhance their online presence. Always client-oriented, he enjoys working with challenges and seeking business solutions to create a seamless digital experience across multiple platforms.

Jasiu Lyldugas, Technical Solution Expert
Jasiu started using AudienceView as a client in 2005 and has been hooked ever since. He’s had success in a variety of roles, including Support Engineer and Business Analyst. Regardless of the title, Jasiu approaches all challenges with an understanding that the most elegant solutions are those that are the simplest. Naturally a night owl, he works hard while your customers are sleeping, performing maintenance tasks during off-peak hours to minimize disruption.
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Proposal Response
The AudienceView Unlimited Platform
AudienceView Unlimited is a comprehensive and highly-configurable cloud -based platform capable of driving deeper audience engagement with the goal of maximizing lifetime patron value. AudienceView Unlimited is a single system where everything works together: ticketing, CRM, fundraising, marketing auto mation, group sales, mobile and website publishing, access controls, omnichannel distribution, and an incredibly robust analytics and reporting capability. It is real-time, web-based, hosted in the cloud, and it is secure with compliance to PCI standards as well as those with local, state, and federal requirements.

Core Features
• Best-in-class integrated, real-time, ticketing operations • Automated patron segmentation
• Dynamic upsells to grow revenue
• Integrated CRM and fundraising management
• Automation of renewals, email marketing, and special promotions • Bundling multiple events and sellable items at multiple venues • Full membership and pass functionality
• Ability to sell merchandise, experience packages, parking, and gift cards Drive Revenue
AudienceView’s ability to generate revenue for its partners is unparalleled in the industry. From allowing clients to set and retain 100% of the fees placed on ticket sales to integrating merchandise into a shopping cart experience, AudienceV iew is ready to help you realize new revenue streams from the go-live date.

The AudienceView Unlimited technology solution includes everything you need to drive revenue for your business:
• Control all ticket prices and fees while retaining 100% of the fee revenue • Patron-centric approach to user experience with data-driven purchase flows • A single shopping cart experience for everything your organization has to offer to your customers
• Increase revenue through integrated audience retargeting and reduction of sh opping cart abandonment
• Fully incorporated fundraising that works in tandem with the e -commerce and CRM functionality
• Robust automation and data transfer to maximize efficiency across departments © AudienceView Ticketing 2020 | 10
• Mobile-first design with responsive front -end CMS and a r esponsive backend admin interface

Better Serve Your Patrons
AudienceView Unlimited provides an integrated web-based CRM platform – ticketing, donor management, marketing, and e-commerce – that empowers organizations to grow their brand and implement streamlined operations across various clients, programs and departments. We understand you will be building relationships with patrons and donors that span cities, countries, venues, and demographics. AudienceView is committed to helping your customers and donors to broadly engage with your organization and deliver an exceptional patron experience at every touchpoint.

The AudienceView Unlimited platform offers:
• An integrated Content Management System (CMS) provides control over the shopping experience and user experience, and that allows you to build and manage your content and websites.
• Ability to control 100% of your data and fees
• Tools to manage your brand with an entirely white-label experience.

Corporate Sponsors & Business Partners
AudienceView will enable your organization to maximize sponsorship placements on the CMS, show pages, e-tickets, and correspondence. Offers can be modified on a duration or per-event basis or can be customized for a segment of patrons.

The system also provides the ability to cre ate robust referral programs. Customers who register receive a list of unique links that they can share through their social media accounts. When family and friends make purchases through these links, the referring customer can receive benefits. You can reward your customer with discounts, account credits, priority points, recognition, or other compelling incentives. Social media widgets are included in AudienceView’s integrated content management system, allowing Facebook, Twitter, YouTube, etc. to become an integral part of the e-commerce experience.

AudienceView Response
to RFP
Questions for Vendors
prepared for The City of Rancho
Cucamonga
Prepared by:

Nick Ronan
Senior Director, Business Development
[email protected]
917-524-7178
February 16, 2023
AudienceView Ticketing Corporation
200 Wellington Street West, 2nd Floor, Toronto ON, Canada M5V 3C7

© AudienceView Ticketing 2020 | 2

QUESTIONS FOR VENDORS
How will the ticketing system keep track of visitors coming in and out of the discovery space? Is there an ability for in and out privileges? If yes, please explain the process.

AudienceView's access control provides the ability to scan in and scan out of events. The City of Rancho Cucamonga can control which events allow in and out privileges.

Please provide a detailed outline of data migration structure, schedule and support for both Playhouse and RCPL.

During Data Migration, data from the Customer’s legacy system is migrated into the AudienceView Ticketing Solution. The specific types of data to be migrated as part of the implementation are:

Data Type Description
Patron (Customer)
Accounts
The migration of up to patron (customer) accounts from
Customer’s legacy system.
• Single primary contact information including
first/middle/last name, email address, 4 phone
numbers; single primary address information including
street, city, state/province/county, country,
zip/post/postal code, marketing preferences.

Historical
Orders/Admissions Data
The migration of historic admissions from Customer’s legacy system.

Donation Data The migration of donation records from Customer’s legacy system.
• Appeal and fund name, donation amount, pledge date,
renewal date.

Data Migration Assumptions
Data Extraction and Data Format
• The Customer is responsible for extracting the data out of their existing system. • The data provided by the customer must adhere to the specified AudienceView data schema. Data that does not adhere to the specified format will not be migrated. • The Customer is solely responsible for providing the data to migrate into the AudienceView system in a format specified by AudienceView. © AudienceView Ticketing 2020 | 3
• Assumes all data provided by Customer has been cleansed prior to providing the files to AudienceView (e.g. Customer must ensure all duplicate customer accounts have been removed).
• Assumes data extracted from Customer’s legacy system meets a reasonably acceptable level of integrity.
• The client is also responsible for the quality and accuracy of their data. • The AudienceView will coordinate mapping sessions and provide the Data Schema following these sessions.

System Configuration
• Some system configuration of AudienceView will be required to support the data migration.
• This could include setting up marketing fields, creating system lists, creating venues or performances.
• The required system configuration work will be defined during the planning process. • The Customer is responsible for the system configuration work and ensuring that the configuration work is correct.
• Mistakes in the configuration may result in the failure of the migrations.

Migration Process
• AudienceView will import the presented data into the AudienceView application as defined within the data schema.
• AudienceView and the Customer will run up to four joint tests to validate the migration. Should more than four tests be required the change to scope will be handled via the Change Request process.
• The Customer is responsible for confirming that the test data was migrated as expected.
• If additional tests are required, a Change Request will be required and additional costs may be incurred.
• The Customer is responsible for confirming that the production data was migrated as expected.

How would you approach offering free and/or discounted tickets to EBT and WIC card holders with an advance online purchase with timed ticketing?
Discounts on ticket sales are accomplished by configuring price types to reflect the discounts available. AudienceView Unlimited's robust Price Chart functionality makes it easy to add and adjust discounts on events during their time on sale.

If The City of Rancho Cucamonga wishes to offer discounted or free tickets to a segment of customers online without making them available to the general public, they can issue promotional codes to unlock discounted price types. Promotion codes can also manage pre- © AudienceView Ticketing 2020 | 4
sales or access to select inventory. Discounts can be configured by percentage or dollar values.

Internal promotion codes can be placed on a customer account to instantly unlock the same benefits. External promotion codes can be entered to gain access to pre-sales, discounts, special pricing, and tickets. The Promotion remains active for the customer's entire purchase session granting rights where they are available.

Promotional codes can also be embedded into links and emailed to customers. Limits can be placed on promotional discounts including single-use promo codes and caps and limits by promotion code, sales channel, or sellable item either system-wide, per-customer, or by order. The system can fully report on the use of all promotion codes and benefits.

Please tell us your process and approach for implementing ticketing services for both the Playhouse and RCPL.

AudienceView’s implementation approach is an established project management methodology which focuses on ease of use, repeatable processes, consistent framework and established guidelines for approvals. During the project lifecycle, well-defined deliverables and activities at each project milestone are identified, monitored and managed to ensure the project can be successfully executed. This approach allows both parties’ project managers to coordinate project resources and to oversee the project with regards to time, budget, and quality, as well as manage the entire scope of the project.

In order to give you an indication of how an implementation of AudienceView typically takes place, we have included a description of the AudienceView engagement process. This is a process that we have refined over time and found to be extremely effective for ensuring that the solution that is configured meets your needs and that at the end of the implementation, you will have all the knowledge needed to have full control over the day-to-day operation of the system.

Project Management Methodology
PMI Project Methodology AudienceView Project Delivery
Project Initiation Project Initiation
Project Planning Project Planning and Management
Execution Project Readiness Confirmation
Installation Support
Website Design, Branding & Implementation
Training and Configuration
Data Migration
Operational Verification
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Closure Go Live Support
Post Launch Support
The purpose of establishing a project management methodology is to create repeatable processes as well as to provide consistency in the delivery of all AudienceView projects. An effective project management methodology is easy to use, repeatable, provides a consistent framework and allows for flexibility. The project management methodology in place allows AudienceView to have established guidelines for documentation and approvals required to proceed at different points of the project. The existing guidelines allow AudienceView to have standardized procedures and consistent terminology.

In addition to the existing project management methodology, AudienceView has established key project activities that define the various project stages and allow for a repeatable project delivery process. The project activities followed at AudienceView are based on PMI standard project delivery of Project Initiation, Project Planning, Execution, and Closure.

Most of these key project activities will run concurrently throughout the project lifecycle.

It is important to note that the process documented is the standard project delivery process and that there are numerous variations that could occur based on the complexity of the individual project.

Project Initiation
Customer Profile Document - The AudienceView sales team completes this document that outlines key customer information and general project requirements.

Project Planning and Management
Project Planning and Management will serve to formally kick-off the project, outline the AudienceView implementation process, highlight key milestones, introduce the respective project teams and define roles and responsibilities for the project. Project Planning and Management will continue throughout the project lifecycle.

Tasks to be completed in Project Planning and Management are as follows:
• AudienceView to provide the Customer with the Professional Services Welcome Package
• The Customer to review the documents included in the Welcome Package • AudienceView to host the project kick-off meeting with both the Customer and AudienceView project teams. This meeting will be carried out via conference call The AudienceView Project Manager in collaboration with the Customer Project Manager will:
• Develop the baseline project plan outlining milestones and key deliverables • Define the roles and responsibilities of the project team • Agree upon project status update frequency and communication protocol throughout the project
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• Effectively communicate project tasks, task dependencies and delivery expectations to team members and stakeholders in a timely and clear fashion • Proactively manage changes in project scope and timeline, identify and communicate potential issues, and devise and implement agreed contingency or mitigation plans
• Monitor and manage project schedule
• Monitor and manage project budget
• Monitor and manage project risks and opportunities
Dependency: Project Initiation completion
Project Readiness Confirmation
The Project Readiness Confirmation allows for the transition and handover from the Sales cycle to the Project cycle, as well as the initial project preparation activities. The Project Readiness Confirmation will have the customer completing the Project Readiness Checklist.

The objective here is to ensure that critical components, essential to moving the project forward, are in place or are in progress. The Project Readiness Checklist is included in the Welcome Package.

AudienceView will work with the Customer to clarify the checklist requirements and support the Customer’s efforts in completing it. As completion of the checklist is critical to moving on with subsequent aspects of the project, AudienceView will work with the Customer to assess checklist completeness and adjust the project timeline if necessary.

Dependency: Project Initiation completion
Installation Support
Installation support can begin even prior to the start of Project Planning and Management.

Installation Support will begin with AudienceView installing the hardware and software required to prepare the database server and application server(s) for AudienceView application installation. AudienceView staff will then install the AudienceView application. The Installation Support continues throughout the project and draws to a close at the conclusion of the Operational Verification.

Tasks to be completed in Installation Support are as follows:
• AudienceView to finalize acquisition and installation of required computer hardware for database and application server(s).
• AudienceView to install the database server operating system and patches, Microsoft SQL Server software and patches, and application server(s) operating system and patches at the AudienceView Hosting Data Center.
• AudienceView to install the AudienceView Software on the Training and Production servers at the AudienceView Hosting Data Center.
• The Customer to ensure compliance of their users’ desktop machines with the AudienceView Software and Hardware Requirements.
© AudienceView Ticketing 2020 | 7
• The Customer to ensure compliance of existing printers with the AudienceView Software and Hardware Requirements.
• AudienceView to assist the Customer in confirming printer compliance via printer serial number checks with AudienceView printer partners. • The Customer to finalize acquisition and installation of any new printers and new user desktop machines (if required).
• The Customer to ensure compliance of scanning hardware and software with the AudienceView Software and Hardware Requirements.
• The Customer to finalize the acquisition of scanning hardware and operating software (if required).
• The Customer to implement and test wireless network infrastructure at its facility to support the implementation of the wireless bar code scanners. • The Customer to confirm the payment processing solution (payment processor and payment gateway).
• The Customer to contract with financial institutions, payment processors or network providers to obtain merchant IDs and/or terminal IDs or establish network connections to financial institutions. This may also require the payment of per-transaction charges for credit/debit card processing, procurement of third-party hardware, software or payment of additional fees to those organizations or their representatives. • The Customer to order and install credit card/magnetic stripe readers, pin pad devices or other equipment or software if needed for processing credit or debit cards. • The Customer to ensure compliance of existing kiosk hardware and software with the AudienceView Software and Hardware Requirements.
• The Customer to finalize the acquisition of kiosk hardware and operating software (if required).
• The Customer is responsible for ordering the SSL certificate. • AudienceView to assist the Customer during the process of ordering SSL certificate. • AudienceView is responsible for installing the SSL certificate at the AudienceView Hosting Data Center. AudienceView will perform a system audit to ensure servers are secure at the AudienceView Hosting Data Center.

Dependency: Project Initiation, however, Installation Support cannot complete prior to the conclusion of
Project Readiness Confirmation
Website Design, Branding & Implementation
The scope of AudienceView’s involvement here ranges from basic website branding support to full website requirement analysis, design or development and will vary depending on the project.

Dependency: Project Readiness Confirmation, Installation Support Configuration
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Tasks to be completed under Configuration are as follows:
• The Customer to configure the AudienceView application with the support of AudienceView.
• AudienceView will brand the core AudienceView invoice with the Customer’s logo and address information.
• AudienceView to assist the Customer with the configuration and testing of their ticket printers.
• AudienceView to assist the Customer with the configuration and testing of the AudienceView Gate Management (Access Control / Barcode Scanning) functionality. • AudienceView to configure the interface between AudienceView with the payment processing system selected by the Customer.
• AudienceView to assist the Customer with the setup and deployment of their kiosks (if applicable).

Dependency: Project Readiness Confirmation, Installation Support Data Migration
The Data Migration activity is only relevant if identified for the project.

During Data Migration, data from the Customer’s legacy system is migrated into the AudienceView Ticketing Solution.

The most successful projects are outlined in a three-month timeframe. This builds in redundancy to allow for professional and personal needs that may arise in your organization during the implementation. The key to a successful conversion is the dedication of time and effort by all of those involved. Briefer conversions are attainable in order to meet deadlines as appropriate.

Describe the training provided in the use of the system. Cite the methodology in which this training is provided. Include staff training/support prior to and after go live date.

AudienceView uses a combination of live 1-1 training and on-demand training courses to deliver successful outcomes for clients. Our Solutions Expert team typically provides 8-10 full weeks of one-on-one consultation sessions leading up to the Go Live with applicable departments, with additional sessions as needed post Go Live.

We do not cap hours on training for implementation. Some teams and departments may require more training than others depending on your operations or the project goals. We believe in doing the job correctly even if that takes more of our staff time and we do not limit our project team's hours contractually.

Additionally, the following resources are available to all our clients 24/7 for the entire duration of their contract for new and ongoing staff training:

The Learning Portal provides access to:
© AudienceView Ticketing 2020 | 9
• Searchable product guides and knowledge base of instructions, descriptions, articles, and video tutorials.
• AudienceView Virtual Assistant – an AI-driven bot that helps find quick answers. • Online training where you can enroll in full courses to get a foundational understanding of the Unlimited application or watch a quick training video on a specific configuration.
• Virtual events where you can interact with our subject matter experts. • Community forum where you can solicit suggestions and bounce ideas off your industry peers.
• Hardware portal with the full suite of information on compatible hardware from ordering to installing, to using it.
• Product Portal where you can learn about recent product updates and vote on the features that we consider building.
• Status page where you can get real-time information about any incidents. You can subscribe to email notifications to receive regular updates should an incident occur.

The Resource Center, embedded directly in the platform, provides quick access to:
• All Learning Portal resources.
• Configuration guides to help you use the application more effectively. • Interactive in-app instructions to help you navigate the application faster. • Our Solution Expert team.

As we begin your implementation process, you can start taking full advantage of our online training program which provides you with over 16 hours of on-demand learning covering more than 5 personas and 90% of the application features in 42 bite-sized videos supplemented by more than 12 downloadable worksheets. It consists of two main modules:

1. AV Ticketing 101 is a rolling training on the basic functions of AudienceView Unlimited for new users or those who could use a refresher.

2. Foundations provide in-depth training on AudienceView Unlimited for Box Office Managers, System Admins, and any other users who need more comprehensive training.

Any questions you have as you go through the online training program, as well as any specific training needs will be covered by our team of Solution Experts.

AudienceView also provides a series of live webinars and roundtables that support continuous learning and provide networking opportunities for all our clients:
• The Recipes for Success series where we share best practices on specific topics. • The What's New series where we share a detailed overview of product updates. • The Community Roundtables series where you get to learn how your peers use the application and approach business challenges.
© AudienceView Ticketing 2020 | 10
Should you need our help beyond what you can find in our self-help resources, you always have access to our team of product and technical Solution Experts.

Describe the role that a dedicated account representative would serve and the escalating support levels your organization provides as it pertains to:
• Venue, box office / library staff, and end-user ticketing system related issues • Remote 24/7 help desk
• On-site support, where applicable
As an AudienceView client, The City of Rancho Cucamonga will have direct access to multiple points of contact within our organization.

After after signing, your assigned project manager and onboarding team immediately connect with your team to review timelines, migration strategies from your old ticketing system, and the training and education programs we’ve developed to ensure your team leverages your chosen AudienceView software to its fullest potential. Your project manager will continue to work with you beyond your go-live date ensuring a thorough understanding of your organization’s milestones and key events critical to a successful first year of adoption.

You'll also have access to our team of Client Success Managers with a diverse set of skills and a wide range of knowledge and experience who you can connect with and advise on your questions. We’ll route your inquiry to the subject matter expert best suited to your question so that you receive answers and advice quickly and efficiently. Simply submit a request in our Learning Portal and our team will respond and connect to discuss your questions.

In addition to our team of Client Success Managers, our Solutions Experts deliver support services from three locations, in three major time-zones, providing clients with continual access to qualified resources for sixteen of any twenty-four hours Monday to Friday. All local offices provide standard business day support from 9 am to 5 pm Monday through Friday.

Reported issues will be responded to by Support staff during business hours in accordance with the following response times:
• Emergency – Fifteen (15) Minutes
• Standard – within one (1) business day
In addition, a 24x7 ‘On-Call’ service is provided for emergency issues reported outside of standard business hours. There is no limit to the number of support hours per annual maintenance agreement.

Support case escalation
If case priority changes after the case is submitted in the Learning portal, the client can request a case priority update within the case. In a situation where a client does not see reasonable progress with case resolution, they can escalate the case to the Support Manager. Clients should direct all questions or concerns about support processes to the Support Manager.
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AudienceView's Support team addresses issues, questions and requests as they are submitted through the Support Contact page in the Learning Portal. The communication and resolution are tracked within the case. Cases are closed upon customer confirmation of resolution. When a Support Analyst needs help to resolve an issue, they can either escalate the case or collaborate with other teams on the resolution. The process is as follows:

Application Configuration Issues

1. Escalate/collaborate with Sr. Solution Expert

2. Escalate/collaborate with Technical Solution Expert
Infrastructure Issues

1. Escalate/collaborate with TechOps engineer

2. Escalate to TechOps Manager
If the priority of any case or defect changes, the client should escalate the criticality of the fix to the Manager of Support. The Manager of Support escalates the fix internally to either have a hotfix issued or to prioritize the fix in the next patch.

Tell us about your ability to integrate with finance systems. Which systems do you have direct compatibility with (if any)? Do you have integration with Workday? The system does not come with a ready-built integration to Workday, but The City of Rancho Cucamonga would be able to develop an integration themselves, using the AudienceView Unlimited API.

Out of the box, report data can be scheduled for extraction and delivered to an sftp target for uploading into external products.

What is your proposed schedule for completing this project? Please include regular meetings and deliverables for each phase. Describe what kind of meetings you suggest (e.g. in person, phone, virtual meetings).

A typical onboarding timeline from kick-off to go-live is 3-4 months This timeline anticipates redundancy to allow for professional and personal needs that may arise in your organization during the implementation. The key to a successful conversion is the dedication of time and effort by all of those involved while taking into account the day-to-day demands on your staff.

There is flexibility in the project if your timelines or priorities shift mid-project, as can often happen. There are weekly planning meetings with your Project Manager to review these priorities and work-back schedules in detail. There are also weekly training/consultative sessions with an Unlimited Solutions Expert. All of these meetings are typically done remotely with screen sharing.

The onboarding team continues to work with you months after go-live to complete project goals and realize efficiencies with the new platform.
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Please submit a detailed budget for the work and expenses you would dedicate to this project, including: o An organizational chart showing the level of responsibility for all major participants of your staff who will work on this project. The staff identified here should also be clearly identified in the line-item tab located in Planet Bids. o For each person listed on the chart please provide the estimated number of hours that person is expected to work on this project.

We do not cap hours on training for an implementation. Some teams and departments may require more training than others depending on your operations or the project goals. We believe in doing the job correctly even if that takes more of our staff time and we do not limit our project team's hours contractually.

AudienceView uses a combination of live 1-1 training and on-demand training courses to deliver successful outcomes for clients. Our Solutions Expert team typically provides 8-10 full weeks of one-on-one consultation sessions leading up to the Go Live with applicable departments, with additional sessions as needed post Go Live.

Below is an example of possible resources allocated to your onboarding.

Resource
Name
Role Responsiblity Estimated
Hours
Bob Nyce Project Manager Managing the Project Plan and
Scheduling resources
60-120
Zach Duket Product Solution
Expert
Provide training and guidance on the
configuration
90-180
Michael
Ragusi
Technical Solution
Expert
Activating the application, hardware
setup, and data migration
150-300
How will you intend to handle the requirements for providing data migration and setting up a new ticketing system? Please provide resumes for any subcontractors you'd be hiring for this scope of the work.

Data Migration is included in our implementation package. During Data Migration, data from the Customer’s legacy system is migrated into the AudienceView Ticketing Solution. Full details of the implementation process have been included. © AudienceView Ticketing 2020 | 13
Please indicate what other projects and their sizes (in dollars) you would be working on during the same time frame as this project.

AudienceView does not disclose such information in this response. The company does welcome addressing inquiries regarding AudienceView’s project management approach via discussions with Jo-Ann Chiam, VP of Client Engagement. This can be set up at any time at your request.

We are interested in your past work on similar projects within the past five years. Describe the work you performed for three projects of similar scope, size, and budget to this project that are still in operation where we can also talk to your liaison on that project. Make sure to include what year each project opened. o Please provide current phone and e-mail contact information for your liaison on each project, as well as the role in which they were involved in during the project. What year did each project go live? o For each project, please list: The total budget for new ticketing system and data migration. Note if any of the following items were excluded from the budget listed above in: o Computer hardware and software o Media production and equipment o Warranties o Data migration o Staff training ▪ If a budget of any of these items was not revealed to you, please provide an estimate or estimated range on what you thought it was and indicate that this is your estimate and not a confirmed number. ▪ Did these projects come in on time and on budget? If not, what was the variance on each, and what was the primary reason for the variance? ▪ How much venue staff training time went into these projects?
Please see our previous answer on project budget and training time estimates. AudienceView does not cap budget or staff hours for implementations.

Scottsdale Arts
https://scottsdalearts.org/
Went live in November 2022. Transitioned from Tessitura to AudienceView Unlimited on schedule
Project Contact:

Dee Bierschenk
Database Administrator
[email protected]
(480) 425-5357
Ticketing, class registration, CRM, and membership, for the four operating branches: Scottsdale Center for the Performing Arts, Scottsdale Museum of Contemporary Art, Scottsdale Public Art, and Scottsdale Arts Learning & Innovation.

While it may be convenient to think of us as just a theater or a museum, our mission extends far beyond the walls of any single building or specific event. Thanks to our enthusiastic community—and with the support of the City of Scottsdale and our many members, donors, © AudienceView Ticketing 2020 | 14
sponsors, volunteers, and friends—we daily embrace the challenges of immersing our whole community in the arts. These programs take the forms of performances, exhibitions, tours, hands-on activities, lectures, workshops, and classroom-based and community outreach.

CAL State Notheridge Soroya Performing Arts Center and Full Campus Box Office https://www.thesoraya.org/
Contact:

Zac Northcraft
Director of Ticketing
[email protected]
(562) 985-7002
Central Box Office install for the the 1700 seat Soroya Performing Arts Center and full campus box office for all of CSUN’s events, including athletics. Transitioned from Ticketmaster to AudieceView Unlimited.

Went live in October 2022 on Schedule.

Located on the campus of California State University, Northridge, The Soraya’s season offers a vibrant performance program of nearly 50 classical and popular music, dance, theater, family, and international events that will serve to establish The Soraya as the intellectual and cultural heart of the San Fernando Valley, and further establish itself as one of the top arts companies in Southern California. The award-winning, 1,700-seat theatre was designed by HGA Architects and Engineers with lead design architect Kara Hill and was recently cited by the Los Angeles Times as “a growing hub for live music, dance, drama, and other cultural events.”
Wachholz Center at Flathead Valley Community College
https://wachholzcollegecenter.org/
Contact
Matt Laughlin
Director, Wachholz College Center
[email protected]
406.756.1400
New installation at brand new purpose built mixed use facility including Performing Arts Center, Museum, Outdoor Ampitheatre, events space, and gymnasium. Went live on schedule in July 2022 on AudienceView Unlimited
Opened in November 2022, the College Center features:
• A performance and lecture hall with superb acoustics to accommodate exceptional educational and cultural programming while also serving as the performance home of the Glacier Symphony.
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• A multi-purpose activity complex, including both a fitness center and gymnasium, to provide a space for large events and meet the demand for campus and community recreational opportunities.
• An art and exhibition gallery, intimate recital hall, stunning lobby and an outdoor amphitheater complete the facility, providing multiple spaces for unique cultural experiences and special events.

Please provide a list of any pending lawsuits, liens, and outstanding financial liabilities for your vendor or a statement that none exist.

We do not have pending liens or outstanding financial liabilities. This year we received notice of a Small Claims matter filed by a former client in the Province of Quebec. We believe this claim is without merit and we are defending it.

1 Order Form #: 00022101
Date: June 12, 2023

Between
Client Vendor
City of Rancho Cucamonga
Victoria Gardens Cultural Center
12505 Cultural Center Drive
Rancho Cucamonga, California
United States, 91739
AudienceView Ticketing Corporation
200 Wellington Street West, 2nd Floor
Toronto, Ontario
Canada, M5V 3C7

Client Attributes
We know that each of our clients are unique in their businesses and how they operate. As such, we recognize the following; • Client is tax exempt
• Client is a government related entity
• Client is the merchant of record

Our Services
As a global leader in the live events industry, we provide our clients with solutions designed to get your live events discovered, attended and remembered.
• Use of the AudienceView Unlimited solution
• Processing of up to a maximum number of tickets and other units (“Tickets”) in any given Term year (the “Ticket Maximum”)(See below in Service Fees)
• Clients may offer complimentary tickets and in-kind tickets up to an aggregate maximum of 50% of the Ticket Maximum for such term year (the “Comp Allowance”). Any complimentary tickets and in-kind tickets offered in excess of 50% will count towards the Ticket Maximum and any applicable per ticket fees. • All donations are included with your subscription fee

Term
Initial Term
Start Date: Contract Execution (Last date of signature on this Order Form) End Date: 3 year(s) after Start Date

Renewal Term
Following the end of the initial term, the parties can agree in writing to renew for up to three (3) successive three (3) year periods.

2 Promotions
As your exclusive ticketing provider, we are waiving your monthly rental fee for 6 AudienceView compatible scanners.

Service Fees
We’ve structured AudienceView Unlimited’s pricing and payments to be as straightforward as possible for your organization. All pricing below is listed in USD. Subscription fee payable in annual instalments.

Annual Subscription Fee Ticket Maximum
Per Ticket Fee
(over Ticket Maximum)
Term Year 1 $55,000.00 100,000 $0.55
Term Year 2 $55,000.00 100,000 $0.55
Term Year 3 $55,000.00 100,000 $0.55

Our services description at https://audienceview.com/legal/services-description/ for the AudienceView Unlimited solution and legal terms attached as Schedule A are incorporated into this Order Form.

Accepted and agreed
City of Rancho Cucamonga AudienceView Ticketing Corporation \signature1\ \signature2\
[authorized signatory] [authorized signatory]
\fullname1\ \fullname2\
[print full name] [print full name]
Mayor \title2\
[title] [title]
\date1\ \date2\
[date] [date]

3 SCHEDULE A

ORDER FORM TERMS AND CONDITIONS

These terms and conditions (the “Terms”) are incorporated into and form a part of each order form (the “Order Form”) and any other schedules attached thereto (collectively, the “ Agreement”), executed between the vendor set out on the Order Form (the “Vendor”), and the client set out on the Order Form ( the “Client”), with respect to the services set out on the Order Form (the “Services”).

In the event that there is any inconsistency within any terms of the Agreement, the order of precedence is: (i) the Agreement for Professional Services (ii) the Order Form, (iii) these Terms, and (iv) any other schedules.

1. SERVICES

1.1 Services. Subject to these Terms and each Order Form, and in consideration of the payment by Client of the fees, and any applicable expenses for the Services in the amounts set out on the Order Form (the “ Service Fees”), Vendor will make the Services available to Client such that Client may access the Services. Client will exclusively use the Services for all of its events, unless otherwise set out on the Order Form. Payment of the Service Fees includes the receipt of all generally available updates to the Services free of charge.

1.2 Changes to Services; Updates. Client acknowledges that as Vendor provides a software as a service offering, Vendor may change, modify, update, and add to the Services and any aspect or feature thereof including replacing any third party product or services incorporated into the Services, however such changes, modifications, updates and additions will not materially reduce the overall quality of the Services.

2. FEES AND PAYMENT

2.1 Service Fees. Client will pay Vendor the Service Fees set out on the Order Form. All Service Fees paid or payable to Vendor are non-cancelable and will be timely paid. Service Fees will not be subject to refund, reserve, holdback or set-off except as explicitly provided for in these Terms.

2.2 Taxes. All Ser vice Fees and other charges in an Order Form are exclusive of all taxes, levies or duties or similar governmental assessments of any nature now in force or enacted in the future and imposed on the provision of goods and services by any local, state, provincial, federal or foreign jurisdiction, including but not limited to value -added, sales, use, consumption or withholding taxes (“Taxes”). Client will be responsible for all such Taxes, except for Taxes based on Vendor’s net income, capital gains or employee withholdings, even if such amounts are not listed on an Order Form.

If set out on the Order Form that Client is a tax-exempt entity, Client confirms that it is currently exempt from federal and state/local taxation under its applicable laws, and agrees to provide Vendor with evidence of such exemption. For so long as Client maintains its tax exempt status, Vendor will be solely responsible fo r payment of any and all taxes or fees, whether foreign or domestic, relating to Vendor’s activities under these Terms.

Regardless of whether Client is tax-exempt or not, it is Client’s responsibility to ensure that ticket sales and other goods or services sold or issued to Client’s customers (whether through the Service or otherwise) include the appropriate amount of sales, use, value added and other applicable taxes in each separate jurisdiction where ticket sales occur or events are being held, and Client is responsible for remitting all taxes collected to the relevant authority.

Upon Vendor’s request, Client will cooperate with Vendor in complying with relevant tax laws and regulations. This includes completing forms, certificates of tax exemption and documents and providing information to the relevant taxing authority, of the kind required under the applicable law. Vendor will take similar actions and provide Client such information as is required b y the relevant taxation authority.

2.3 Payment Terms. Payment is due as set out in the services description website. Client will be charged a late fee of 1.50% per month (or the maximum amount allowed by law, if any) on any unpaid amounts, other than in the case of a good faith dispute, from the due date until the date of actual payment, whether before or after judgment.

3. CLIENT OBLIGATIONS

3.1 Use of Services. The Services may only be used by Client and its/their employees and contractors in connection with Client’s business. In no event will Client use th e Services in violation of applicable laws, rules or regulations or for any reason other than for the Services reasonably intended purpose, and Client will not knowingly or willfully use the Services in any manner that could damage, disable, overburden, impair or otherwise interfere with Vendor’s provision of the Services. Client will keep its contact details up to date to ensure timely receipt of invoices and other communications.

3.2 Client Data. Vendor will accept all data and other records made available to Vendor by or on behalf of Client under these Terms or otherwise processed or created on Client’s behalf in connection with the Services (collectively, “ Client Data”) as being legally obtained and accurate, without any further inquiry. Client will ensure that the Client Data does not include any illegal or

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unlawful materials, including materials that: (i) defame other persons; (ii) willfully promote hatred against any identifiable group or individual; or (iii) infringe the copyright, trade secret or other intellectual property rights of any person. Where applicable under this Agreement in respect of the Client Data the General Data Protection Regulation (EU) 2016/679 (“EU GDPR”), the retained version of the EU GDPR in the United Kingdom, and/or any related United Kingdom and European Union privacy laws (collectively, the “GDPR Laws”) apply. Vendor’s Data Protection Addendum is located at: https://www.audienceview.com/legal/data-processing- addendum/. Where Client Data under this Agreement is not subject to the GDPR Laws, the previous sentence does not apply and is considered intentionally deleted.

3.3 Prohibited Activities. Except as allowed in these Terms, Client may not modify, rent, sublease, sublicense, assign, use as a service bureau, copy, lend, adapt, translate, sell, distribute, disclose, create any derivative works based upon, decomp ile, reverse assemble, reverse engineer or otherwise attempt to derive the source code from, the Services or any Vendor intellectual property incorporated or embodied therein. Client will not alter or remove any copyright notices or other proprietary notices on or in the Services. Client will use th e Services only in compliance with Vendor’s Acceptable Use policies as found on www.audienceview.com, as reasonably amended from time to time.

3.4 Termination/Suspension of Services. Vendor reserves the right to suspend, terminate or limit performance of, and Client’s access to, the Services at any time in the event: (a) that Vendor determines , in its reasonable discretion, that the Services are being used by Client in an unauthorized or fraudulent manner or in material violation of these Terms, (b) that Vendor , in its reasonable discretion, determines that any Client Data violates these Terms, (c) that any undisputed Vendor invoice is more than thirty (30) days overdue, or (d) of a denial of service attack or any other security or other disaster which impacts the Services or the security of the Client Data or other content stored with the Services . Vendor will promptly notify Client of the suspension, termination or limitation and use commercially reasonable efforts to notify Client in advance so that Client has the opportunity to remedy any issue. Vendor will not be liable for any damages, liabilities or losses as a result of any such suspension, limitation or termination of the Services in accordance with this Section.

4. OWNERSHIP AND CONFIDENTIALITY

4.1 Ownership of Client Data. Client exclusively owns all rights, title and interest in and to Client Data. Solely for the purpose of Vendor performing its obligations under these Terms, Client grants to Vendor a non-exclusive limited licence to access, use, modify, retain and dispose of Client Data, and consents to Vendor’s transfer of Client Data to Vendor’s third party data processing vendors, in each case in accordance with applicable law . Vendor may aggregate and anonymize Client Data with other aggregated and anonymized data. Accordingly, aggregated and anonymized data is not Client Data, and Vendor may use such data in its discretion, in accordance with applicable laws.

4.2 Licence of Client Trade -marks. Solely as required for Vendor to provide the Services during the Term, Client grants to Vendor a limited, personal, non-sub-licensable licence to use and display Client’s trade name, trade-marks and logos (e.g. posting Client’s trade-marks on Client’s instance of the Services).

4.3 Ownership of Services. Vendor retains all right, title and interest in and to all intellectual and proprietary rights with respect to the Services, together with any and all software and other technology that enables the provision of such Services, and all documentation, materials, user guides, manuals, release notes and any training materials and other deliverables provided by Vendor under these Terms, and any suggestions, ideas, enhancement requests, feedback, or recommendations provided by Client or its users relating to the Services.

4.4 Confidentiality. “Confidential Information” means any and all non -public information and materials disclosed by one party to the other party (which may include any materials Vendor provided as part of a proposal) , whether in writing, orally or visually, and whether or not marked as confidential, that a reasonable person would regard as confidential, which includes all Client Data. Confidential Information will not include information which: (a) is or becomes part of the public domain, other than by wrongful act of the receiving party; (b) at the time when it is disclosed or access is granted to the other party, is known to the other party free of any restrictions; (c) is independently developed by the other party through individuals who have not had either direct or indirect access to the disclosing party’s Confidential Information; or (d) is disclosed without any restrictions to the ot her party by a third party who has a right to make such disclosure to any person. Each party will: (i) use the other party’s Confidential Information only in accordance with these Terms and only for the purpose of fulfilling its obligations and exercising its rights under these Terms; (ii) at a minimum, use a reasonable degree of care to protect the other party’s Confidential In formation (which will not be less than receiving party uses to protect its own Confidential Information) ; (iii) maintain the other party’s Confidential Information in strict confidence, and (iv) except as required by applicable law, not disclose the other party’s Confidential Information to any third parties. Each party acknowledges that the Confidential Information of the other party is of value to the other p arty or to its suppliers and that any unauthorized copying, use, disclosure, access or disposition of that Confidential Information may cause irreparable injury to the other party. Consequently, each party agrees that in addition to any other remedies that the other party may have with respect to any unauthorized use or disclosure of its Confidential Information, the other party will be entitled to seek injunctive and other equitable relief, as a matter of right. The receiving party may disclose the other party’s Confidential Information as required by law or court order provided: (1) where legally permissible the receiving party promptly notifies the other party in writing of the requirement for disclosure; and (2) discloses only as much of the Confidential Information as is requ ired by such law or court order. The party receiving Confidential Information of the other party will ensure that Confidential Information is

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disclosed only to its employees or consultants with a bona fide need to know and who are under binding written obligations of confidentiality with receiving party to protect the other part y’s Confidential Information substantially in accordance with the terms of these Terms.

In the event that Client is subject to an Open Records Act (or similar legislation) with which it must comply by law (an “ORA”) and Client receives any request for information under the ORA or otherwise in relation to this Agreement or Vendor, if permitted by the ORA, Client will make reasonable efforts to promptly notify Vendor with details of the information requested to allow Vendor the opportunity to promptly and legally object to the requested disclosure in respect of proprietary or other commercially sensitive information.

4.5 Obligation on Termination. Upon termination of an Order Form and at the written request of the disclosing party, the other party will, upon election of the disclosing party, either (i) make available through the Services or return, as applicable, all originals and copies of Confidential Information received from the disclosing party within thirty (30) days of the receipt of such request , or (ii) destroy all originals and copies of Confidential Information received from the disclosing party and provide written conf irmation of such destruction within thirty (30) days of receipt of such request. Nothing in this Section will require a party to return or destroy any documents and materials that such party is required to retain by applicable law, or to satisfy the requirements of a regulatory authority or body of competent jurisdiction or the rules of any listing authority or stock exchange, to which it is subject, or for its own internal compliance or auditing procedures. The confidentiality obligations will continue to apply to an y documents and materials retained pursuant to this Section.

5. WARRANTIES AND LIMITATIONS

5.1 Vendor Warranties . Vendor represents and warrants that: (i) the Services will perform in all material respects in accordance with the services description website and these Terms; and (ii) it will implement appropriate technical, administrative and physical measures to secure its systems and Client Data, including maintaining certification of its compliance with the current Payment Card Industry Data Security Standards (“PCI DSS”). For breach of (i) above, upon notification to Vendor in writing of the nature of non -performance, Client’s initial remedy will be Vendor’s commercia lly reasonable efforts to promptly repair the non - conforming Services or to re -perform the non -performing Services without charge. Where applicable to Client Data , Vendor acknowledges that for the purposes of the Order Form and these Terms, it is designate d as a “school official” with a “legitimate educational interest” in the education records of Client’s students, as those terms have been defined under the Family Educational Rights and Privacy Act and its implementing regulations (collectively “ FERPA”). Vendor agrees to abide by the limitations and requirements imposed by FERPA and will not use Client Data governed by FERPA other than for the purposes of fulfilling its duties under the Agreement.

Vendor makes no other representations, warranties or conditi ons with respect to the Services, or any materials or other deliverables provided by Vendor, whether express or implied, including any implied warranties or conditions of merchantabilit y, fitness for a particular purpose or non -infringement. Vendor is not responsible for errors, bug s or other problems caused by hardware or software not provided by Vendor. While Vendor is responsible for its PCI DSS obligations, the Services and Client Data stored through use of the Services may be susceptible to intrusion, attack or computer virus infection that are beyond the Vendor’s control.

5.2 Client Warranties. Client represents to Vendor that: (i) the materials provided by Client to Vendor (including Client Data and Client’s websites) will not be unlawful or infringe a third party intellectual property right; (ii) the sale of tickets, promotion, production, management and presentation of Client’s events (and any other event for which the Services are used), and the postponement or cancellation thereof, will no t violate any applicable laws; and (iii) Client will not release any information or data related to any purchaser or prospective purchaser of any ticket (or other unit) in violation of any applicable laws.

5.3 Limitation of Liability . Other than for breaches o f Section 2 (Fees and Payment ) and Section 4 (Ownership and Confidentiality), neither party will be liable to the other party, for: loss, damage or corruption of data which is caused by the other party or the other party’s employees; lost revenues or profits; or any indirect, punitive, incidental, special or consequential damages or loss of use. This limitation will apply whether or not the loss or damage was foreseeable or the defaulting party was advised of the possibility of such loss or damage. Other than for: (a) death or personal injury caused by the negligence of such party, its officers, employees, contractors or agents, (b) any liability which may not be excluded by applicable law, and (c) intellectual property claims indemnifiable pursuant to Section 6.1; in no event will the total cumulative liability of Vendor for any and all claims arising out of or relating to these Terms or the Services, exceed the amounts actually paid by Client to Vendor in the twelve (12) months preceding the date of the applicable claim (or if the applicable claim occurs during the first twelve (12) months of the initial term, the amount payable by Client to Vendor for the initial twelve (12) months of the Term). The existence of more than one claim under these Terms will not enlarge or extend the foregoing limitation. The foregoing provisions set out in this Section will apply regardless of the form or cause of action (including without limitation, contract, tort or negligence).

6. INDEMNIFICATION

6.1 Intellectual Property Indemnification. Vendor agrees to indemnify, defend, and hold harmless Client and its directors,

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trustees, officers, and employees from and against any and all claims, suits, losses, damages and expenses (including reasonable legal fees and expenses) incurred in connection with any third party claims, demands and other liabilities asserted against any of them, which directly relate to or directly arise out of the violation or infringement of any Canadian, United States or United Kingdom copyright, patent, trade-mark or trade secret by Client’s authorized use of the Services; provided that Client: (a) gives Vendor prompt written notice of any such claim; (b) gives Vendor all reasonable co -operation, information and assistance to handle the defence or settlement; and (c) except to the extent required by law, makes no admission regarding any such claim without Vendor's prior written consent. Any legal counsel selected by Vendor to defend Client must be reasonably satisfactory to Client. Vendor will not settle or resolve any portion of any such claim or lawsuit that obligates Client to take any action or incur any expense with out Client’s prior written approval. Client will at all times have the right, at its own cost, to direct the defense of, and to accept or reject any offer to compromise or settle, any lawsuit, claim, demand or liability asserted against the Client. Notwithstanding the foregoing, Vendor will not be liable under this Section to the extent such claim was caused by the negligence or willful misconduct of Client.

6.2 Right to Procure or Substitute . Should the Services or any part thereof become, or in Vendor’s reasonable opinion, are likely to become, the subject of a claim for infringement against which Vendor is liable to indemnify Client under these Terms, then Vendor may, at its sole option and expense: (a) procure for Client the right to use and access the infringing or potentially infringing item(s) of the Services free of any liability for infringement; or (b) replace or modify the infringing or potentially infringing item(s) of the Services with a non-infringing substitute of equal overall quality and functionality of the replaced system. If (a) and (b) are not reasonably available in Vendor’s reasonable opinion, after Vendor has used commercially reasonable efforts to achieve both (a) and (b), Vendor may terminate these Terms and any Order Form(s), in which case Client will receive a pro rata refund of any prepaid unused Service Fees.

6.3 Client Indemnification. Client will indemnify, defend and hold harmless Vendor, its affiliates and their respective directors, officers and employees from and against any and all claims, suits, losses, damages and expenses (including reasonable legal fees and expenses) incurred in connection with any third party claims, demands and other liabilities asserted against any of them, which directly relate to or directly arise out of any materials provided by Client to Vendor (including Client Data) and/or the promotion, production, management , presentation, postponement or cancellation of any event (including any claims by any of Client’s customers, contractors, service suppliers or other similar parties that are related to the these Terms (other than to the extent that the claim was the direct result of Vendor’s breach of these Terms); provided that Vendor: (a) gives Client prompt written notice of any such claim; (b) gives Client all reasonable co -operation, information and assistance to handle the defence or settlement; and (c) except to the extent required by law, makes no admission regarding any such claim without Client's prior written consent. Any legal counsel selected by Client to defend Vendor must be reasonably satisfactory to Vendor. Client will not set tle or resolve any portion of any such claim or lawsuit that obligates Vendor to take any action or incur any expense without Vendor’s prior written approval. Vendor will at all times have the right, at its own cost, to direct the defense of, and to accept or reject any offer to compromise or settle, any lawsuit, claim, demand or liability asserted against the Vendor. Notwithstanding the foregoing, Client will not be liable under this section to the extent such claim was caused by the negligence or willful misconduct of Vendor.

If Client is identified on an Order Form as a government related entity, and as a result Client is prohibited under applicable law from providing indemnities, this Client indemnification does not apply as a matter of law and as such will be deemed “Intentionally deleted”.

7. TERM AND TERMINATION

7.1 Term. Each Order Form sets out the start and end dates of the initial term (the “Initial Term”), and if set out on the Order Form the renewal term period(s) and applicable renewal term Service Fees. The Initial Term and any applicable renewal term are referred to as the “Term”.

7.2 Termination for Insolvency,Material Breach or Non Appropriation of Funds. Either party may terminate any Order Form (which includes these Terms) immediately on written notice to the other party, if the other party: (i) makes a general assignment for the benefit of creditors, or becomes subject to any proceeding for liquidation, insolvency or the appointment of a receiv er that is not dismissed within thirty (30) days (unless such termination is prohib ited by applicable law) ; (ii) is in material default of any provision of these Terms that is reasonably susceptible to cure and is not cured or addressed to the satisfaction of the non - defaulting party (acting reasonably) within thirty (30) days following written notice of the default from the non-defaulting party; (iii) is in material default of any provision of these Terms that is not reasonably susceptible of being cured; or (iv) in the event Client has not appropriated sufficient funds for payment of Service Fees beyond the fiscal year of the then current Term, Client may terminate any Order Form (which includes these Terms) . If termination is due to Vendor’s material breach, Client will receive a pro rata refund of any prepaid unused Service Fees.

7.3 Effect of Termination . Upon the termination of an Order Form, Vendor will terminate Client’s access to the Services, Client will pay all Service Fees and expenses incurred for Services received prior to termination and any applicable Taxes. If termination is due to Client’s material breach, Client will pay the remaining Service Fees that would have become payable during the remainder of the Term. Client Data is available for export by Cl ient in machine readable (i.e. csv) format via the Services’ business intelligence tools prior to and upon termination. Vendor can be available to assist Client in additional migration services of its Client Data contained within the Services for an additional charge. Any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of these Terms which existed at or before the date of termination will not be affected or prejudiced.

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8. GENERAL

8.1 Notices. Any notice given pursuant to these Terms will be in writing. Any such notice will be deemed to have been received upon: (i) confirmation of delivery by a nationally reputable overnight delivery service, all delivery charges pre -paid to Client’s address set out on the Order Form and to Vendor at 200 Wellington Street West, 2nd Floor, Toronto, ON, M5V 3C7 Canada; or (ii) transmission by email to the regular contact at the receiving party with no receipt of an out-of-office or other notice indicating non-receipt. Either party may designate a different address by written notice to the other party given in accordance with this section.

8.2 Entire Agreement. These Terms take effect upon signing of the Order Form and constitute the complete and exclusive agreement between the parties with respect to its subject matter, and supersede and replace any and all prior or contemporaneous discussions, negotiations, understandings and agreements, written and oral, regarding its subject matter (including any previously entered into Services Agreement, or Software License Agreement (or similarly titled agreement) with Vendor and/or its affiliates).

Notwithstanding the forgoing, where Client is migrating from one of Vendor’s alternate services, or its affiliate’s services (the “Former Services”), to the Services set out on the Order Form, Client ’s agreement for the Former Services terminates on the start of the Initial Term.

8.3 Variations. These Terms may be changed only by mutual written agreement.

8.4 Severance. Should any provision of these Terms be held to be invalid by a court of competent jurisdi ction, then that provision will be enforced to the extent permissible, and all other provisions will remain in effect and are enforceable by the parties.

8.5 Interpretation. The headings used in these Terms are for convenience of reference only. No provision of these Terms will be interpreted against any party merely because that party or its legal representative drafted the provision. All remedies a re cumulative. Throughout these Terms, the term “including” or the phrases “e.g.,” or “for example” have been used to mean “including, without limitation”.

8.6 Waiver. No part of these Terms: (a) will be deemed to be waived by reason of any previous failure to enforce it, or (b) may be waived except in writing signed by the party waiving enforcement.

8.7 Assignment. Neither party will assign or otherwise transfer any rights or obligations under these Terms without the other party’s written consent, such consent not to be unreasonably withheld. Notwithstanding the foregoing, Vendor may assign or subcontract these Terms (including any Order Form) and any of the rights and obligations to an affiliate (or member of its corporate group), or to any specialist subcontractor, without prior consent. Vendor will remain responsible for the actions or omissions of such subcontracting. Subject to the foregoing, these Terms will be binding on, will inure to the benefit of, and will be enforceable against the parties and their respective successors and assigns.

8.8 Independent Contractors. The relationship between the parties is that of independent contractors. These Terms will not establish any relationship of partnership, joint venture, employment, franchise or agency between them. Neither party will h ave the power to bind the other without the other party’s prior written consent.

8.9 Governing Law. These Terms and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the State of New Yo rk and the federal laws of the United States of America applicable therein, without reference to the conflict of laws provisions. The parties irrevocably agree to attorn to the jurisdiction of the courts in New York City, New York for the conduct of any legal proceedings under, or related to, these Terms, their subject matter or formation (including non -contractual disputes or claims). If Client is noted on an Order Form as a government related entity, and as a result Client is prohibited by applicable law from entering into contracts governed by laws other than the Client’s governing jurisdiction, these Terms and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non -contractual disputes or claims) are governed by and construed in accordance with the laws and courts of the Client’s jurisdiction, as identified by Client’s address on the Order Form.

8.10 Media. Unless Client has otherwise notified Vendor in writing, Vendor may list Client as a client (and use its name and logo) in its standard sales and marketing materials and website. Otherwise, neither party will issue any public notice or press release, or otherwise make use of its association with the other party or these Terms, without the prior written consent of the other party, such consent not to be unreasonably withheld.

8.11 Third Party Rights. Unless required under applicable law, a person who is not a party to an Order Form will not have any rights to enforce these Terms.

8.12 Force Majeure. Neither party will be liable for any failure or delay in its performance under these Terms due to any cause beyond its reasonable control, including an act of God, a decree or restraint of government(s), a pandemic, a crisis, a war, an act of terrorism, a failure of a utility service or transport or telecommunications network, or any other cause or causes beyond its reasonable control, whether similar or dissimilar to those already specified, that could not have been avoided by the exercis e of reasonable foresight (a” Force Majeure Event ”) provided that the party affected by such failure or delay gives the other party prompt written notice of the Force Majeure Event . The forgoing does not apply to payment obligations where the Services are provided.

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8.13 Article 2125. Where Client is a Québec government agent or agency requiring the gov erning laws to be the laws of Québec, Client expressly waives the right to unilaterally terminate this Agreement as provided for in Article 2125 of the Civil Code of Québec, and understands that it must maintain the Services throughout the Term of this Agreement. Client confirms that it has requested and received the necessary information to fully understand the consequences of this waiver.

8.14 English Language. It is the express wish of the parties that this Agreement and all related documents, including notic es and other communications, be drawn up in the English language only. Il est la volonté expresse des parties que cette convention et tous les documents s’y rattachant, y compris les avis et les autres communications, soient rédigés et signés en anglais seulement.

8.15 Counterparts. Order Forms (and any other documents) may be executed, including by way of electronic signature, in any number of counterparts, each of which when executed will constitute a duplicate original, but all the counterparts will toget her constitute one agreement. Transmission of the executed signature page of a counterpart by email (in PDF, JPEG or other agreed format) or by using a web -based e-signature platform such as Docusign or Echosign, will take effect as delivery of an executed counterpart.

8.16 Survival. Those sections which by their nature should survive the termination or expiration of these Terms will survive termination or expiration, including Sections 2, 4, 5.3, 6, 7.3 and 8.

Last Updated: September 21, 2022

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EXHIBIT B

SCHEDULE OF PERFORMANCE

Project Management Methodology
AudienceView’s implementation approach is an established project management methodology that focuses on ease of use, repeatable processes, consistent framework, and established guidelines for approvals. During the project lifecycle, well-defined deliverables and activities at each project milestone are identified, monitored, and managed to ensure the project can be successfully executed. This approach allows both parties’ project managers to coordinate project resources and oversee the project with regard t o time, budget, and quality, as well as manage the entire scope of the project.

In order to give you an indication of how an implementation of AudienceView typically takes place, we have included a description of the AudienceView engagement process. This i s a process that we have refined over time and found to be extremely effective for ensuring that the solution that is configured meets your needs and that at the end of the implementation, you will have all the knowledge needed to have full control over th e day-to-day operation of the system.

Project Management Methodology
PMI Project Methodology AudienceView Project Delivery
Project Initiation Project Initiation
Project Planning Project Planning and Management
Execution
Project Readiness Confirmation
Installation Support
Website Design, Branding & Implementation
Training and Configuration
Data Migration
Operational Verification
Closure Go Live Support
Post Launch Support
The purpose of establishing a project management methodology is to create repeatable processes as well as to provide consistency in the delivery of all AudienceView projects. An effective project management methodology is easy to use, repeatable, provides a consistent framework, and allows for flexibility. The project management methodology in place allows AudienceView to have established guidelines for documentation and approvals required to proceed at different points of the project. The existing guidelines allow AudienceView to have standardized procedures and consistent terminology.

In addition to the existing project management methodology, AudienceView has established key project activities that define the various project stages and allow for a repeatable project delivery process. The project activities followed at AudienceView are based on PMI standard project delivery of Project Initiation, Project Planning, Execution, and Closure.

Most of these key project activities will run concurrently throughout the project lifecycle.

It is important to note that the process documented is the standard project delivery process and that there are numerous variations that could occur based on the complexity of the individual project.

Project Initiation
Customer Profile Document - The AudienceView sales team completes this document that outlines key customer information and general project requirements.

Project Planning and Management
Project Planning and Management will serve formally to kick off the project, outline the AudienceView implementation process, highlight key milestones, introduce the respective project teams and define roles and responsibilities for the project. Project Planning and Management will continue throughout the project lifecycle.

Tasks to be completed in Project Planning and Management are as follows:
• AudienceView to provide the Customer with the Professional Services Welcome Package
• The Customer is to review the documents included in the Welcome Package • AudienceView to host the project kick-off meeting with both the Customer and AudienceView project teams. This meeting will be carried out via conference call The AudienceView Project Manager in collaboration with the Customer Project Manager will:
• Develop the baseline project plan outlining milestones and key deliverables • Define the roles and responsibilities of the project team • Agree upon project status update frequency and communication protocol throughout the project
• Effectively communicate project tasks, task dependencies, and delivery expectations to team members and stakeholders in a timely and clear fashion • Proactively manage changes in project scope and timeline, identify and communicate potential issues, and devise and implement agreed contingency or mitigation plans
• Monitor and manage project schedule
• Monitor and manage project budget
• Monitor and manage project risks and opportunities
Dependency: Project Initiation completion
Project Readiness Confirmation
The Project Readiness Confirmation allows for the transition and handover from the Sales cycle to the Project cycle, as well as the initial project preparation activities. The Project Readiness Confirmation will have the customer complete the Project Readiness Checklist. The objective here is to ensure that critical components, essential to moving the project forward, are in place or are in progress. The Project Readiness Checklist is included in the Welcome Package.

AudienceView will work with the Customer to clarify the checklist requirements and support the Customer’s efforts in completing it. As completion of the checklist is c ritical to moving on with subsequent aspects of the project, AudienceView will work with the Customer to assess checklist completeness and adjust the project timeline if necessary.

Dependency: Project Initiation completion
Installation Support
Installation support can begin even prior to the start of Project Planning and Management.

Installation Support will begin with AudienceView installing the hardware and software required to prepare the database server and application server(s) for AudienceView application installation. AudienceView staff will then install the AudienceView application. The Installation Support continues throughout the project and draws to a close at the conclusion of the Operational Verification.

Tasks to be completed in Installation Support are as follows:
• AudienceView to finalize acquisition and installation of required computer hardware for database and application server(s).
• AudienceView to install the database server operating system and patches, Microsoft SQL Server software and patches, and application server(s) operating system and patches at the AudienceView Hosting Data Center.
• AudienceView to install the AudienceView Software on the Training and Production servers at the AudienceView Hosting Data Center.
• The Customer to ensure compliance of their users’ desktop machines with the AudienceView Software and Hardware Requirements.
• The Customer to ensure compliance of existing printers with the AudienceView Software and Hardware Requirements.
• AudienceView to assist the Customer in confirming printer compliance via printer serial number checks with AudienceView printer partners. • The Customer is to finalize the acquisition and installation of any new printers and new user desktop machines (if required).
• The Customer to ensure compliance of scanning hardware and software with the AudienceView Software and Hardware Requirements.
• The Customer to finalize the acquisition of scanning hardware and operating software (if required).
• The Customer to implement and test wireless network infrastructure at its facility to support the implementation of the wireless bar code scanners. • The Customer to confirm the payment processing solution (payment processor and payment gateway).
• The Customer is to contract with financial institutions, payment processors, or network providers to obtain merchant IDs and/or terminal IDs or establish network connections to financial institutions. This may also require the payment of per -transaction charges for credit/debit card processing, procurement of third-party hardware and software, or payment of additional fees to those organizations or their representatives. • The Customer is to order and install credit card/magnetic stripe readers, pin pad devices, or other equipment or software if needed for processing credit or debit cards. • The Customer to ensure compliance of existing kiosk hardware and software with the AudienceView Software and Hardware Requirements.
• The Customer to finalize the acquisition of kiosk hardware and operating software (if required).
• The Customer is responsible for ordering the SSL certificate. • AudienceView to assist the Customer during the process of ordering an SSL certificate. • AudienceView is responsible for installing the SSL certificate at the AudienceView Hosting Data Center. AudienceView will perform a system audit to ensure servers are secure at the AudienceView Hosting Data Center.

Dependency: Project Initiation, however, Installation Support cannot complete prior to the conclusion of
Project Readiness Confirmation
Website Design, Branding & Implementation
The scope of AudienceView’s involvement here ranges from basic website branding support to full website requirement analysis, design or development and will vary depending on the project.

Dependency: Project Readiness Confirmation, Installation Support Configuration
Tasks to be completed under Configuration are as follows:
• The Customer configures the AudienceView application with the support of AudienceView.
• AudienceView will brand the core AudienceView invoice with the Customer’s logo and address information.
• AudienceView to assist the Customer with the configuration and testing of their ticket printers.
• AudienceView will assist with the branding, configuration, and deployment of the mobile app for ticketing.
• AudienceView to assist the Customer with the configuration and testing of the AudienceView Gate Management (Access Control / Barcode Scanning) functionality. • AudienceView to configure the interface between AudienceView with the payment processing system selected by the Customer.
• AudienceView to assist the Customer with the setup and deployment of their kiosks (if applicable).

Dependency: Project Readiness Confirmation, Installation Support Data Migration
During Data Migration, data from the Customer’s legacy system is migrated into the AudienceView Ticketing Solution.

The most successful projects are outlined in a minimum three-month timeframe. This builds in redundancy to allow for professional and personal needs that may arise in your organization during the implementation. The key to a successful conversion is the dedication of time and effort by all of those involved. Briefer conversions are attainable in order to meet deadlines as appropriate.

Project Plan
As a fully integrated system, AudienceView typically implements all system requirements and imports all customer data prior to go live. Below is an anticipated timeline based on a Museum Go Live in November 2023 and Performing Arts in March 2024.

AudienceView Roles & Responsibilities
We will assign a dedicated Project Manager, primary Product Solution Expert, and a primary Technical Solution Expert. Since we have multiple teams, we have additional resources that can be deployed on demand on a project.

Project Manager
● The Project Manager is responsible for managing the project plan and the scheduling of AudienceView resources assigned to your project.
● Weekly check-in with your Project Manager is an active dialogue about where and when resources are needed and what timing works with the day-to-day workload of your staff in their various departments and the seasonality of your venue.

Solution Expert
• The Solution Expert is responsible for guiding you through the configuration of your system and ensuring you make the best use of the Unlimited system. The Solution Expert will

deliver training on the set up and use of the Unlimited application and Spotlight mobile app along with providing support through the Operational Verification and Go-Live phases.

Technical Solution Expert
• The Technical Solution Expert is the main technical contact on the team. They are responsible for activating the application, and assisting in the setup of the payment gateway, printers, and scanners. The Technical Solution Expert is responsible for data migration.

Client Roles and Responsibilities

Project Sponsor
● The project sponsor is the final decision maker on any issue related to the implementation of AudienceView. They should be able to approve any expenses or change requests during the project. The project sponsor is not typically involved in the day-to-day issues of the project but involved from an overview and steering perspective.

Project Manager
● The project manager is responsible for ensuring that the Client resources are available and completing any assigned tasks on time. The project manager will be the main counterpart of the AudienceView project manager during the implementation of the project.

Ticket System Administrator / Configuration Lead
● This person is responsible for becoming the AudienceView expert. This person will typically be responsible for the initial and ongoing configuration of your system. ● This person will serve as the in-house expert on all ticketing-related processes and business rules currently in place. This person should be able to make decisions about system configuration issues that impact the ticketing office. ● This person is also responsible for delivering AudienceView training to the Client’s staff.

During the implementation of the new system, AudienceView resources will deliver significant levels of training to several of your staff members. However, it is usually required for the Client to deliver some training to its own staff, for example, to customer service representatives in the box office.

Data Migration Lead
● This person is responsible for extracting the data from your legacy data migration system and transforming it into the agreed-upon AudienceView data schema formats. This person will work closely with the AudienceView project team and their own domain (ticketing, fundraising) experts during the data mapping, extraction and transformation process.

IT Administrator
● This person is responsible for the Client’s network infrastructure, security and privacy compliance, and the setup and maintenance of the Client’s hardware and operating system software. This includes, but is not limited to: printers, scanning devices, end user workstations, network access and firewall configuration.

Graphic / Web Designer
● This person is responsible for the graphic design of the AudienceView Online, and the provisioning of the digital assets. This person is also responsible for the venue map images for system configuration.

Web Brand / Web Content / Marketing Lead
● This person is responsible for the AudienceView Online. This person will work with the AudienceView project team to gain an understanding of the AudienceView Content Management System (CMS) and is expected to use this knowledge to build the AudienceView Online.
● This person is also responsible for email marketing and will work with the AudienceView project team to gain an understanding of the AudienceView Correspondence and is expected to use this knowledge for the Client’s email marketing efforts via AudienceView.

Finance Expert
● This person is responsible for verifying the financial components of the AudienceView System, including the payment gateway and merchant ID procurement. This person will confirm the financial integrity of the AudienceView data and will be responsible for defining the AudienceView Financial Reporting structure.

Fundraising Domain Expert
● This person is your in-house expert on all the fundraising related processes and business rules currently in place. This person should be able to make decisions about system configuration issues that impact the fundraising office and will be the prime recipient of AudienceView fundraising training. This person will also provide additional training to other staff members in the organization as required.

Data Migration Approach
During Data Migration, data from the Customer’s legacy system is migrated into the AudienceView Ticketing Solution. The specific types of data to be migrated as part of the implementation are:

Data Type Description
Patron (Customer)
Accounts
Migration of patron (customer) accounts from Customer’s legacy system.

Single primary contact information including first/middle/last name, email address, and up to 4 phone numbers; single
primary address information including street, city,
state/province/county, country, zip/post/postal code, and the marketing preferences.

Orders/Admissions Data
Furture order/admission data from Customer’s legacy
system.

Historical
Orders/Admissions Data
Migration of historic admissions from Customer’s legacy system.

Donation Data
Migration of donation records from the Customer’s legacy system.

Appeal and fund name, donation amount, pledge date, and renewal date.

Data Migration Assumptions
Data Extraction and Data Format
• The Customer is responsible for extracting the data out of their existing system. • The data provided by the customer must adhere to the specified AudienceView data schema. Data that does not adhere to the specified format will not be migrated. • The Customer is solely responsible for providing the data to migrate into the AudienceView system in a format specified by AudienceView. • Assumes all data provided by Customer has been cleansed prior to providing the files to AudienceView (e.g. Customer must ensure all duplicate customer accounts have been removed).
• Assumes data extracted from the Customer’s legacy system meets a reasonably acceptable level of integrity.
• The client is also responsible for the quality and accuracy of their data. • The AudienceView will coordinate mapping sessions and provide the Data Schema following these sessions.

System Configuration
• Some system configuration of AudienceView will be required to support the data migration.
• This could include setting up marketing fields, creating system lists, and creating venues or performances.
• The required system configuration work will be defined during the planning process. • The Customer is responsible for the system configuration work and ensuring that the configuration work is correct.
• Mistakes in the configuration may result in the failure of the migrations.

Migration Process
• AudienceView will import the presented data into the AudienceView application as defined within the data schema.
• AudienceView and the Customer will run up to four joint tests to validate the migration. Should more than four tests be required the change to scope will be handled via the Change Request process.
• The Customer is responsible for confirming that the test data was migrated as expected.
• If additional tests are required, a Change Request will be required, and additional costs may be incurred.
• The Customer is responsible for confirming that the production data was migrated as expected.

DATE:September 6, 2023
TO:Mayor and Members of the City Council
FROM:John R. Gillison, City Manager
INITIATED BY: Shelly Munson, Director of Innovation & Technology Lilyan Villarreal, Deputy Director of Innovation & Technology Tanya Trieu-Bui, Management Analyst I
SUBJECT: Consideration to Approve a One-Year Extension of a Professional Services Agreement with Central Square, Inc. for Maintenance and Support in the Amount of $141,915. (CITY)
RECOMMENDATION:

Staff recommends the City Council approve a one-year extension of the Central Square, Inc. contract No. 2020-118 covering maintenance and support of the City’s ONESolution financials and human resources management software platform.

BACKGROUND:

In 2020, the City Council approved a three-year contract with Central Square, Inc. with an additional one-year renewal option. ONESolution provides the City with on-premises enterprise software to manage financial, procurement, human resources, and payroll functions. To ensure continued uninterrupted operations, an annual license and support agreement is required to obtain necessary product updates, maintenance, and technical support. This one-year extension to the current contract for ONESolution, will allow continued operations as the City transitions to a new Financial Enterprise Resource Platform (ERP) system, Workday.

ANALYSIS:

In Fiscal Year 2023, with Staff’s recommendation, the City Council approved the acquisition of a new ERP system, Workday. The new Workday ERP system will go-live in FY 2024/2025. Our current agreement with ONESolution expires September 30, 2023. Staff recommends exercising the option to renew the contract for an additional year to continue support for ONESolution as the City transitions into Workday. The one-year renewal cost, as set by the current agreement, has increased by 10% due to the standard 5% annual increase and a 5% inflation increase.

FISCAL IMPACT:

The maintenance and support contract was included in the Fiscal Year 2023/24 Adopted Budget and therefore no additional funds will be required.

Fiscal Year 2023/24 Adopted Budget: