Packet Pg. 343 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
5. Consolidate all project- related questions and queries from Customer staff to present to the Motorola Project Manager.
6. Review the Project Schedule with the Motorola Project Manager and finalize the detailed tasks, task dates, and responsibilities.
7. Ensure any customer or third party resources needed or requested for specific project meetings are available and able to attend.
8. Measure and evaluate progress against the Project Schedule.
9. Monitor the project to ensure resources are available as scheduled.
10. Attend status meetings.
11. Provide timely responses to issues related to project progress.
12. Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers.
13. Review and administer change control procedures, hardware and software certification, and all related project tasks required to maintain the Project Schedule.
14. Ensure Customer vendors' adherence to overall Project Schedule and Project Plan.
15. Assign the personnel who will work with Motorola staff as needed for the duration of the project, including at least one Application Administrator for PremierOne and one or more representative( s) from the IT department.
16. Identify the resource with authority to formally acknowledge and approve Change Orders, approval letter( s), and milestone recognition certificates as well as approve and release payments in a timely manner.
III
17. Provide building access to Motorola personnel to all Customer facilities where system equipment is to be installed during the project. Temporary identification cards are to be issued to Motorola personnel if required for access to facilities.
18. Ensure remote network connectivity and access to Motorola resources.
19. As applicable to this project, assume responsibility for all fees for licenses and inspections and for any delays associated with inspections due to required permits.
20. Provide reasonable care to prevent equipment exposure to contaminants that cause damage to the equipment or interruption of service.
21. Ensure a safe work environment for Motorola personnel.
22. Provide signatures of Motorola- provided milestone certifications and Change Orders within five 5) business days of receipt.
Transformation Lead
The Transformation Lead, who may or may not be your Project Manager, must be able to holistically represent your organization and be able to work cross functionally between Motorola, your organization, and all stakeholders involved in the delivery of your new system. The Transformation Lead must be empowered to acknowledge the resource and time commitments required of your organization and authorize Motorola to proceed with scheduling the Project Kickoff event.
System Administrator
The System Administrator manages the technical efforts and ongoing tasks and activities of their system as defined in the Customer Support Plan ( CSP).
Statement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 344 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Application Administrator( s) 111 The Application Administrator( s) manage the Customer- owned provisioning maintenance and Customer code tables required to enable and maintain system operation. The Application Administrator' s involvement will start at the Business Process Review ( BPR) stage of the project. They will attend Provisioning and Train the Trainer Training and remain engaged throughout the project to ensure they are able to maintain the provisioning post Customer Provisioning handoff. For solutions that consist of multiple Motorola products ( e. g. CAD and Records) the Customer may elect to have multiple Application Administrators. The Application Administrator' s responsibilities include:
1. Participate in overall delivery and training activities to understand the software, interfaces, and functionality of the system.
2. Participate with the SMEs during the BPR, provisioning process, and training.
3. Authorize global provisioning choices and decisions, and be the point( s) of contact for reporting and verifying problems and maintaining provisioning.
4. Obtain inputs from other user agency stakeholders related to business processes and provisioning.
GIS Administrator
The GIS Administrator is responsible for the development and maintenance for all of the GIS data used in the Motorola system. Must have working experience with ESRI software including ArcDesktop and ArcPro. The Administrator should also have knowledge of model builder, toolbox tools, Network Analyst, and general database structures. Duties for this resource would include: providing data in the correct schema; developing, maintaining and updating GIS data; support the GIS elements used in Motorola Solutions software; keep in regular communication with the other administrative resources.
Subject Matter Experts
The Subject Matter Experts ( SME or Super Users) are the core group of users involved with the Business Process Review (BPR) and analysis, the provisioning process, including making global provisioning choices and decisions, and training. These members should be experienced users in the working area( s) they represent, i. e. dispatch, patrol, etc., and should be empowered to make decisions related to provisioning elements, workflows, screen layouts, etc.
IT Personnel
IT personnel provide required information related to LAN, WAN, wireless networks, server, and client infrastructure. They must also be familiar with connectivity to internal, external, and third- party systems to which the Motorola system will interface.
Training Representative
Training representatives will be the point of contact for the Motorola Application Specialist when policy and procedural questions arise. They will act as course facilitators and are the Customer' s educational monitors.
User Agency Stakeholders
User Agency Stakeholders, if the system is deployed in a multi- agency environment, are those resources representing agencies outside of the Customer' s agency. These resources will provide provisioning inputs to the SMEs if operations for these agencies differ from that of the Customer agency. The Customer will manage User Agency Stakeholder involvement as needed to fulfil Customer responsibilities.
Statement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 345 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 General Customer Responsibilities
In addition to the Customer Responsibilities stated elsewhere in this SoW, the Customer is responsible for:
1. All Customer- provided equipment including hardware and third- party software necessary for delivery of the System not specifically listed as a Motorola deliverable. This will include end user workstations, network equipment, telephone, or TDD equipment and the like.
2. Configuration, maintenance, testing, and supporting the third- party systems the Customer operates which will be interfaced to as part of this project. The Customer is responsible for providing Application Programming Interface ( API) documentation to those systems that document the integration process for the level of interface integration defined by Motorola.
3. Initiate, coordinate, and facilitate communication between Motorola and Customer' s third- party vendors as required to enable Motorola to perform its duties.
4. Active participation of Customer Subject Matter Experts ( SME' s) in project delivery meetings and working sessions during the course of the project. Customer SME' s will possess requisite knowledge of Customer operations and legacy system( s) and possess skills and abilities to operate and manage the system.
5. The provisioning of Customer code tables and GIS data as requested by Motorola. This information must be provided in a timely manner in accordance with the Project Schedule.
6. Electronic versions of any documentation associated with the business processes identified.
7. Providing a facility with the required computer and audio- visual equipment for training and work sessions as defined in the Training Plan.
8. Ability to participate in remote project meeting sessions using Google Meet or a mutually agreeable Customer- provided alternate remote conferencing solution. 5, 5. 3 Command Central Responder Prerequisites
1. PremierOne TM Records v4. 5. 2 or later.
2. Note: SQL Server version 2017 is required with PremierOne Records
3. Handheld Devices:
A. iOS 13 and 14 in a Smartphone device configuration.
B. Android v10 and 11 in a Smartphone device configuration.
Note that only Smartphones and lead Minis are supported, Other iPads and tablets are not supported
4. Mobile Device Management software— CJIS compliant with AES 256 or FIPS 140- 2 approved encryption.
5. Mobile Printers:
6. Brother PocketJet 763MF1 and Brother PocketJet 662 printers are supported.
Zebra printers' with Ltnk- OS are supported Motorola Solations recommends ZQ500series mobile printers; Statement of Work MOTOROLA sow- vsno/
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 346 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
5. 6 Project Planning
A clear understanding of the needs and expectations of both Motorola and the Customer are critical to fostering a collaborative environment of trust and mutual respect. Project Planning requires the gathering of project specific information that is required to set clear project expectations and guidelines, create the Project Management Plan, project schedule and set the foundation for a successful implementation. Examples of specific information that is gathered include the Business Process Review Agency Pre- Kickoff Survey ( a Google survey that is sent to the Customer to collect agency- specific information such as dispatch logistics, communication center information, operational process, and workflow.) and the GIS Discovery Survey ( used to assist Motorola Solutions in gathering information to better understand the Customer' s current capabilities and needs relating to the GIS.)
5. 6. 1 Project Planning Session - Teleconference/ Web Meeting A Project Planning Session teleconference will be scheduled after the Agreement has been executed.
The agenda will include:
1. Review the Agreement documents.
2. A summary review of the contracted applications, query( ies) and interface( s), and bill of materials.
3. Review project delivery requirements as described in this SOW.
4. Discuss which tasks will be conducted by on- site Motorola resources as well as the activities when the Motorola Project Manager will be on- site
5. Discuss Customer involvement in provisioning and data gathering to confirm understanding of the scope and required time commitments.
6. Review the initial Project Schedule and incorporate Customer feedback resulting in the delivery Project Schedule. The Project Schedule will be maintained by Motorola and updated through mutual collaboration. Schedule updates that impact milestones will be addressed via the Change Order provision of the Agreement.
7. Review the Project Management Plan.
8. Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/ or contractors. Required fingerprints will be submitted on Motorola provided FBI FD- 258 Fingerprint cards
9. Review Virtual Desktop ( VD) and Learning eXperience Portal ( LXP) role in the Project Plan delivery and obtain Customer User Name and Access Information.
10. Discuss Motorola remote access requirements ( 24- hour access to a secured two-way Internet connection to the Motorola system firewalls for the purposes of deployment, maintenance, and monitoring).
11. Discuss Customer obligation to manage change among the stakeholder and user communities.
12. Review the Business Process Review Agency Pre- Kick Off Survey. The information in the survey is used to prepare for the Business Process Review.
13. Review Software System completion criteria and the process for transitioning to support.
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Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 347 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 41) Motorola Responsibilities
1. Schedule the remote Project Planning Session.
2. Request the attendance of any additional Customer resources that are instrumental in the project as needed.
3. Provide the initial Project Schedule and Project Management Plan.
4. Provide the Business Process Review Agency Pre- Kickoff Survey and the GIS Discovery Survey.
5. Provide the PremierOne Agency Build Guide.
6. Provide CommandCentral standard product documentation:
A. CommandCentral Administration Guide.
B. CommandCentral Responder Application User Guide.
7. Conduct a review of the Project Management Plan.
8. Baseline the Project Schedule.
9. Review Motorola' s delivery approach and its reliance on Customer provided remote access.
10. Document the mutually agreed upon Project Kickoff Meeting Agenda.
11. Request user information required to establish Customer in the Motorola LXP.
Customer Responsibilities
1. Schedule the availability of the Transformation Lead to meet with Motorola.
2. Ensure Customer GIS Administrator reviews the GIS data requirements.
3. Provide GIS sample to Motorola within ten ( 10) business days of the GIS Planning Meeting to avoid impact on the Project Schedule.
4. Provide required information to complete the PremierOne Agency Build Guide.
5. Provide acknowledgement of the mutually agreed upon Project Kickoff Meeting agenda.
6. Provide approval to proceed with the Project Kickoff meeting.
7. Provide LXP user information as requested by Motorola.
8. Verify Customer Administrator( s) have access to the LXP.
9. Review and complete the Business Process Review Agency Pre- Kick Off Survey within ten ( 10) business days of the Project Planning Session to avoid impact on the Project Schedule.
Motorola Deliverable
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Project Kickoff Meeting Agenda
Project Management Plan
Business Process Review Agency Pre- Kick Off Survey Link GIS Discovery Worksheet
PremierOne Agency Build Guide
Statement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 348 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
5. 6. 2 Project Kickoff Meeting
The purpose of the Project Kickoff Meeting is to introduce project participants and review the scope of the project. The Project Kickoff event consists of various branching activities such as the Site Survey and Interface Planning session commence following the general kickoff meeting ( while Motorola resources are still onsite) and the GIS Discovery Session teleconference. The PM, lead Application Specialist, and lead Solutions Architect travel to Customer site. Other Motorola project team resources may attend remotely. Availability of Customer resources to participate in each branching activity is critical to the project success.
Motorola Responsibilities
1. Schedule and facilitate the Project Kickoff Meeting to clarify roles, responsibilities, establish team working relationships, and initiate project tasks.
2. Present a high level overview of project scope.
3. Confirm Customer access to the LXP.
Customer Responsibilities
1. Provide a meeting space equipped with remote conferencing capability enabling remote Motorola project team members to participate.
2. Identify and ensure participation of key team members in kickoff and project initiation activities.
3. Confirm access to the LXP.
Motorola Deliverables
Title/ Description
Project Kickoff Meeting Minutes
5. 6. 3 GIS Discovery Session — Teleconference/ Web Meeting A GIS discovery session will be scheduled to review the GIS Data Requirements document and complete an overview of the GIS components of the project. The agenda will include:
1. Review the Motorola GIS Data Requirements Document.
2. Discuss Customer GIS skill- set and responsibilities.
3. Review the requirements of the Customer GIS sample data provided by the Customer that is required in the Motorola system.
4. Discuss any GIS related project questions.
Motorola Responsibilities
1. Schedule and conduct the remote GIS Discovery Session.
2. Request initial GIS dataset for initial data review.
Customer Responsibilities
1. Review the GIS Data Requirements document prior the meeting.
2. Discuss any areas of concern relative to GIS and schedule requirements.
3. Provide initial GIS dataset for review by Motorola.
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 349 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 41 FProvlding the GlS
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5. 6. 4 Interface Planning Session
The objective of the interface planning session is to discuss the user experience presented by each contracted interface. Topics of discussion will include:
1. Reviewing the functionality delivered with each interface.
2. Reviewing the deployment requirements and dependencies of each interface ( NDA, network information, API, and access credentials required to connect to third party systems).
3. Reviewing the interface delivery and validation process.
The interface deployment requirements ( NDA, network information, API, and access credentials required to connect to third party systems) are needed to begin deployment of the interfaces. Delayed, incomplete, or inaccurate information may have a significant impact on the Project Schedule.
Motorola is not responsible for third- party vendor management, scheduling, or additional cost for software, customization, development, or testing unless the work is defined in this SoW or amended to the Agreement via a change order.
Motorola Responsibilities
1. Discuss the need for additional information such as third- party API, SDKs, data schema, and any internal and third- party documents necessary to establish interfaces.
2. Conduct reviews of the interface to explain how each functions as well as any dependency on third- party API, SDKs, data schema, and any internal and third- party documents necessary to establish interfaces with local and remote systems.
3. Review the functional interface demonstration process.
Customer Responsibilities
1. Provide all required third- party API and SDK licensing and documentation for Customer' s existing systems.
2. Discuss and collect information on third- party API, SDKs, data schema, and any internal and third- party documents necessary to establish interfaces with all local and remote systems and facilities within ten ( 10) days of the Project Kickoff Meeting to avoid impact on the Project Schedule.
3. Establish network connectivity between the Motorola server( s) and all third- party interface demarcations.
5. 6.5 Contract Design Review
The objective of the Contract Design Review ( CDR) is to review the contracted Products, Project Schedule, Bill of Materials, Training Plan, System Validation Plan, and contractual obligations of each party. The CDR will commence immediately following the conclusion of the Project Kickoff meeting while Motorola resources are still on site. In the event the CDR cannot commence immediately following the Project Kickoff meeting while Motorola resources are onsite, Motorola will schedule a web conference session at a mutually agreeable date and time.
III1. Motorola Responsibilities
Statement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 350 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
2. Review third- party partner solutions and involvement in the project, as applicable.
3. Summarize and review the contracted Products, query( s), and interface( s) described in the System Description.
4. Review the initial Project Schedule and incorporate Customer feedback resulting in the implementation Project Schedule. The Project Schedule will be maintained by Motorola and updated through mutual collaboration. Schedule updates that impact milestones will be addressed via the change provision of the Agreement.
5. Review the system bill of materials and note any necessary modifications.
6. Review handheld device hardware specifications, IOS or Android version requirements, and reference to applicable CJIS security requirements, as applicable.
7. Review the Training Plan, training delivery schedule and training requirements.
8. Plan installation activities with the Customer.
9. Review the Customer results of the Pre- Kickoff Business Process Survey. Depending upon availability of Customer resources this may be conducted as a follow- up teleconference but must be completed prior to the commencement of Business Process Review activities.
10. Discuss the Product Validation demonstration process for the contracted products.
Customer Responsibilities
1. Provide input to the Project Schedule dates.
2. Review the bill of materials and operating system software configuration with the Motorola project team.
3. Provide shipping address and receiver name.
4. Participate in reviewing the Training Plan.
Motorola Deliverables
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51 Environment Review and Site Preparations
5. 7. 1 Site Survey and IP Network Analysis
Following the Project Kickoff meeting, while Motorola resources are on site, Motorola will review the existing infrastructure( s) and installation location( s) to validate that the installation environment( s) and local and wide area networks will provide optimal support of the Motorola solution. A single site Survey/ IP Network Analysis will be conducted at the primary installation location and a single site survey will be conducted at the disaster recovery location if an on- premise disaster recovery system has been included in the contract. The purpose of the site survey is to confirm the Customer' s installation environment conforms to the site requirements presented in the System Description and hardware manufacturer specification verifying that the physical installation environment is accessible, without special accommodation, to support the movement of equipment in Customer' s facility from receiving dock to the equipment room. Examples of areas of concern include door/ hallway widths and heights, stairs, elevator weight limitations, ventilation including cooling, power receptacle locations and power types.
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 351 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 illMotorola makes no provision for cabling, special accommodations, power consumption or capital improvements to the installation environment that may be required to support the Motorola system.
Motorola Responsibilities
1. Review the site requirements section of the System Description with the Customer.
2. Facilitate a meeting to review the physical installation environment and equipment travel path from receiving dock through equipment room.
3. Analyze IP network data.
4. Prepare a report with recommendations for any site and or network preparation required to provide an optimal environment for installation of the system equipment and identify any deficiencies related to power, power supplies, cabling, IP network connectivity, and communications equipment.
Customer Responsibilities
1. Provide escorted access to the installation location where Motorola system equipment will be installed.
2. Provide documentation on the current infrastructure, i. e. existing hardware and operating system software components and terminal networks, as well as projected utilization statistics and other information as is reasonably required to validate final hardware requirements.
3. Provide information on current network architecture and configuration as well as physical site information such as building plans and schema' s, as required.
4. Make knowledgeable staff available to explain the current architecture, infrastructure, and environment and physical environment conditions ( e. g. building engineers/ electrician) as S
needed.
5. Provide a site for the installation, operation, and maintenance of all computer server( s), workstation( s), and related peripheral in accordance with Motorola requirements and all network infrastructures described in the System Description.
6. Ensure the computer processor( s), operating system software, third- party software, all associated workstations, printers, communications, and related components conform with the specifications in the System Description.
7. Provide a programmer work area for Motorola on- site staff in the primary facility, located near, but outside of the computer machine room. The room will be equipped with a workstation, AC power to support workspace for a minimum of two ( 2) people, and Internet access. Wireless access is recommended. This work area will be available during the course of the project.
8. Provide 24- hour access to a secured two-way Internet connection to the Motorola system firewalls for the purposes of deployment, maintenance, and monitoring throughout the course of the project and maintenance and warranty phases.
9. Review and approve the final hardware and operating system software configuration with the Motorola project team.
10. Provide any cabling or capital improvements required for the installation environment and/ or power consumption considerations.
Motorola Deliverables
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IIIStatement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 352 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 5e8 GIS Services
5. 8. 1 GIS Scope Review
The Motorola GIS Analyst meets remotely with the Customer' s GIS Administrator to discuss the approach to developing the GIS data for use with the Motorola system.
GIS Scope Review topics that will be discussed include:
For CAD - Agency Response boundaries needs, routing requirements, premise hazard areas and specifics for address validation using street centerlines, common places, address points, and alias tables.
For Records - data types necessary for address validation support in the system. These data types include: street centerlines, commonplace points, address points, street alias tables and commonplace alias tables.
The GIS Data Report describes the Customers source feature classes and data values that have been made available to Motorola. The data is reviewed and any items identified that may impact the applicable functionality of the data within the Motorola System are noted within the GIS Data Report.
The GIS Data Report is delivered post contract after review of the Customer GIS data. As GIS data is critical to the provisioning and operation of the system, it is imperative that the Customer GIS Data be made available to Motorola prior to the GIS Scope Review.
Motorola Responsibilities
1. Review GIS Draft Data Report.
2. Discuss current GIS business practices.
3. Discuss GIS data types that are going to be utilized within the Motorola system.
4. Discuss frequency of GIS updates to current service and desired frequency.
5. Discuss the need for Agency Code and Beat Names being provided to Motorola prior to the GIS Boundaries Workshop.
Customer Responsibilities
1. Ensure availability of GIS Administrator for this meeting.
2. Finalize the agency code and beat names for the geodatabase.
3. All of the data will be required but the streets, address points and common places can be works in progress that can be updated as the project progresses. w 77771
NOTE Providing the-Agency Code and Beat Names for the geodatabase is a critical Protect Task Delayed, ncopleteorinaccurate information' mayhave,a significant impact on the ProjectSchedule I Motorola Deliverables
TitlelDescriptiion
GIS Data Report
Statement of Work Q MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 353 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
5. 8. 2 GIS Boundaries Workshop
If CAD is contracted System component, the Motorola GIS Analyst will meet remotely with the Customer' s GIS Administrator and CAD SMEs to discuss and confirm Response Boundaries data that is loaded into CAD. Motorola will provide an overview of the available boundaries types and their function that can be used in CAD.
Topics that will be discussed include confirmation of the Customer' s City Code, Agency Code and Beat Names, and provide an overview of the City Code, Agency Code and Beat names role in the CAD to determine if any modifications need to be made prior to import into the System.
Motorola Responsibilities
1. Provide an overview of the City Code, Agency Code and Beat Names role in the CAD system.
2. Discuss additional boundary capabilities and data development needs.
Customer Responsibilities
1. Ensure availability of GIS administrator for this meeting.
2. Confirm City Code, Agency Code and Beat Names readiness for load into CAD.
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5. 8. 3 PremierOne Records Address Verification Service If PremierOne Records is a contracted System component then a decision for the use of Address Verification Services should be made during the Records Business Review session. Address Verification Service enables PremierOne Records to connect to PremierOne CAD to verify an address or location from any of the Motorola Document Address or Location fields.
5. 8. 4 GIS Service Delivery
GIS Service delivery provides for the creation of a draft geodatabase that will be uploaded to the CAD server to support provisioning efforts as well as draft maps that are created for use by the CAD workstations. If CAD is not a System component, a GIS Draft Geodatabase is still required as it serves as the supporting data for address validation in PremierOne Records.
Error reports are produced as a result of developing the draft geodatabase and will be delivered to the Customer in updates to the GIS Data Report. The Customer will correct any data errors allowing Motorola to incorporate the data into a revised draft geodatabase.
Geodatabase development provides for up to two iterations of draft databases developed by Motorola.
The final geodatabase is created as a product of the GIS Administrator Workshop. 1111 Statement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 354 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3. 2021
PremierOne CAD, Mobile,& Records System
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Motorola Responsibilities
1. Schedule and initiate a data delivery design teleconference to address critical data errors or to confirm the data being incorporated into the draft geodatabase.
2. Create the draft visual maps and Routing Network.
3. Create the draft geodatabase.
4. Provide updates to the GIS Data Report reflecting any issues found during the geodatabase build.
5. Provide up to two ( 2) iterations of draft geodatabases.
6. Initiate GIS Administrator Readiness Check which enables Motorola to schedule and conduct the GIS Administrator Workshop
Customer Responsibilities
1. Correct any GIS errors identified in the GIS Data Report from geodatabase build.
2. Participate in the GIS Administrator Readiness Check and confirm the dates for the GIS Administrator Workshop.
Motorola Deliverables
f Title/ Descriptio
GIS Data Report Updates
5e9 GIS Administrator Workshop and Review
The GIS Administrator Workshop enables the Customer to work with the Motorola GIS Analyst to understand the required GIS data structure and maintenance needs of the data in order to support address validation, response determination, routing and visual map displays. The workshop is conducted via remote teleconference over a period of three consecutive eight ( 8) hour days during normal business hours. The product of the workshop is the final geofile build and the Customer assuming responsibility for further GIS updates and maintenance.
Motorola Responsibilities
1. Provide Customer with the workshop agenda.
2. Conduct the workshop.
3. Document any Customer and or Motorola GIS action items that require follow up and resolution.
4. Resolve any Motorola follow up action items.
5. Schedule the post workshop follow up review and GIS action item close out.
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 355 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS-000124126 11111 6. Within thirty ( 30) days of the conclusion of the GIS Administrator Workshop conduct a remote two hour post workshop follow up review to address any remaining GIS process questions and close out any follow up actions noted during the GIS Administrator Workshop work.
Customer Responsibilities
1. Ensure availability of GIS administrator participation in the workshop.
2. Resolve any Customer follow up action items.
3. Assume responsibility for the update and maintenance of the geofile.
4. Participate in the follow up review.
5. 10 Business Process Review ( BPR) and System
Provisioning
5. 10. 1 Business Process Review
A Motorola led Business Process Review ( BPR) provides Motorola and the Customer the opportunity to review current operational processes and workflows and determine the provisioning parameters that will provide the most optimal use of the PremierOne system. A BPR session will be conducted for each of the contracted Product categories: CAD/ Mobile and/ or Records. The information collected in the BPR will provide Motorola the framework for how the product( s) will be provisioned and configured to best meet the Customer' s needs. The three day on- site BPR review will be conducted during the 0 traditional business hours Monday through Friday 8: 00 a. m. to 5: 00 p. m.
A single instance of the activities described as " the BPR" will be conducted for a combined law enforcement and fire dispatch audience unless specifically stated otherwise in this SOW. The results of the BPR will be used in the creation of a single CAD provisioning profile for law enforcement and or fire/ EMS dispatch.
If PremierOne Records is a contracted product component, Motorola will schedule a separate session to review the Customer results of the Business Process Review Survey and provide the Customer with an overview of the Records modules. BPR activities will be conducted with Customer designated Records personnel and the BPR data will be used in the creation of a single Records provisioning profile.
The Customer is responsible for engaging all user agencies that will be provisioned in PremierOne to obtain required inputs. If an additional BPR or provisioning for additional agencies is required, it will be addressed via the change order provision of the Agreement.
The BPR should be attended by senior operational decision makers, such as dispatch supervisors, senior call takers/ dispatchers, senior records clerks, and records supervisors as applicable. Managerlevel personnel can help guide the discussion of policies that have the potential to be improved or modified. The practical input based on experience in the Customer' s operational environment is often indispensable in the later configuration of the system.
The BPR agenda will include items such as the following:
Business Process Review Survey Responses.
111 Statement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 356 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Provisioning processes for the contracted Products ( CAD/ Mobile and or Records).
Overview of the contracted Products.
Agency and Discipline Information ( Agency Type, # of Personnel, shift types).
User Permissions/Security Groups.
Interface Field Mapping Provisioning.
Provisioning Overview - PremierOne Agency Build Guide ( provided post contract).
For CAD deployments, discuss:
Agency data gathering ( includes incident types, unit status codes, dispositions, unit IDs, and personnel).
Dispatcher/ Responder workflow ( incident creation to closure).
Notifications and Status Monitors.
Reporting Review.
For Records deployments discuss:
Overview of the records product with designated Records users Records business process flows
Standard module tailoring ( Up to 8 field modifications per module) Module Field Definitions: ( Pane Name, Group Name, Grid Name, Captions, DB Name, Field Type, View ( Read Only, Required, visible), Display Length, Max Length, Code Table, Dependencies, Actions ( Mask/ Conversion), Field Validations, Indexing, Data Grid and RDW Configurations, Expungement Types, CI Master Mappings, Smart Copy Settings) Code tables
Document Views & Workflows
Printouts and RDLC Reports
Data View and SSRS Reports
Priority and Responsible Party
Role- based training recommendations.
For CAD BPR - Conduct one ( 1) Site Visit and one ( 1) Ride Along with a communications or dispatch agency and conduct a single interview session with CAD agency personnel ( as designated by the Customer).
For Records BPR - Conduct one ( 1) Site Visit and one ( 1) Ride Along with a Records division unit and conduct a single interview session with Records personnel ( as designated by the Customer).
Motorola Responsibilities
1. Provide the BPR Agenda/Workbook prior to the meeting.
2. Complete the BPR Workbook.
3. Review the documented business processes and provide configuration options.
4. Review the completed BPR Workbook.
5. Provide provisioning worksheets for Customer to complete.
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 357 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
6. Conduct a single BPR session for each Product in the system ( one for CAD/ Mobile, one for Records) inclusive of sit- alongs and ride- alongs. CAD/ Mobile BPRs will be conducted within the same on- site trip as the Records BPR, provided Customer resources are available.
7. Create and deliver the Records Operational Review document. The Records Operational Review document memorializes Motorola' s understanding of Records business processes and enables Motorola to assess the best approach to provisioning the Records system to best enable existing processes.
Customer Responsibilities
1. Review the BPR Agenda/Workbook prior to the meeting.
2. Schedule applicable resources ( dispatch, police and fire/ EMS, and Records personnel for sitalongs, ride- alongs and interview sessions).
3. Provide resources knowledgeable in the Customer' s business processes to provide relevant documentation on the workflow and operating procedures.
4. Provide Motorola with forms, reports, and templates to be created in PremierOne Records to aid Motorola in developing the Records Operational Review Document.
5. Provide examples of forms currently being used in the Citation workflow.
6. Complete provisioning worksheets.
7. Provide required information to complete the BPR, such as:
A. Field modification decisions.
B. Personnel information provided.
C. Workflow configuration.
IIII D. Document colors.
E. Agency logo provided ( if desired by Customer).
8. Review the completed BPR Workbook and Records Operational Review Document.
Motorola Deliverables
Tale/ Descri tloa` 4 x x rs e
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BPR Workbook
Records Operational Review Document
5. 10. 2 Records Detailed Design Document
Motorola will review the Records Operational Review document with the Customer and solicit feedback.
Motorola will incorporate any modifications into the document based on the Customer feedback and present the Customer with a Records Detailed Design Document.
The Records Detailed Design Document will contain the standard tailoring parameters ( up to eight field level modifications per records module) and any module and or form development included in the contract. It is anticipated that iterative updates will be required over a ten ( 10) business day period in order to reach mutual agreement. The result is the final Records Detailed Design Document that serves as the basis for Records tailoring and for Records validation demonstration.
IIIStatement of Work MOTOROLASoLufONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 358 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 The Records Detailed Design Document will also provide a level of effort estimate for module level modifications and or form development that exceed the scope of standard module tailoring and or not expressly stated as being developed and provided by Motorola. The Customer may make module level modifications/develop new forms themselves using the Advanced Configuration Tool (ACT) or contract with Motorola to do this work via the change provision of the Agreement.
Motorola Responsibilities
1. Review the Records Detailed Design Document with the Customer for the purpose of obtaining mutual understanding of the scope of work, levels of effort, work duration, and resources needed to complete the work.
2. Memorialize mutual understanding and agreement of the finalized Records Detailed Design Document via signature.
Customer Responsibilities
1. Review the Records Operational Review Document with Motorola.
2. Memorialize mutual understanding and agreement of the Records Operational Review Document via signature.
3. Request additional Motorola assistance via the change order provision of the Agreement for additional module/ form development.
Motorola Deliverables
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Title/ Description
Finalized Detailed Design Document to include:
Business Process Flows
Field Level Modifications
Document Views
Security Groups
Interface Mappings
Data Conversion Mappings
Document Workflows
Printouts
RDLC Reports
Data Views
Estimated level of effort to develop
List of Identified SSRS Reports
Short Description
Priority
Due By[ Training, Go- Live, Post Go- Live< time frame>] Responsible Party
Motorola- developed modules and reports
Field demonstration scenario recommendations
Provide recommendations to the role based training approach Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126 I CAP21P275A
Packet Pg. 359 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
5. 10. 3 PremierOne Provisioning
PremierOne provisioning includes the configuration of user configurable parameters ( unit names, personnel, status codes). The PremierOne system will be provisioned using Motorola standard provisioning parameters and will incorporate Customer- specific provisioning. PremierOne provisioning for CAD is defined in the PremierOne CAD File Build Document. Provisioning for Records will be per the Records Operational Review Document.
Provisioning activities include instruction of the mechanics and methodologies required to complete system provisioning and provides the Customer with the required knowledge to complete and maintain system provisioning as required to support Customer's operational needs. On- site Provisioning Training is presented as outlined in the Training Plan for the contracted Products.
Customer- specific provisioning parameters will be collected from the Customer using Provisioning Export Worksheets. Motorola will review the Provisioning Export Worksheets with the Customer to identify the information that is required for the Customer- specific provisioning data tables. The Customer is responsible for determining the number and type of provisioning profiles ( e. g. Law profile, Fire profile...) required to support their operation. The Customer will be responsible for completing the Provisioning Export Worksheets in the proper format and with agency specific information. The information collected in the worksheets will be imported into the system exactly as it is provided by the Customer. Customer will provide the completed Provisioning Export Worksheets within ten business days of receipt so as not to impact the Project Schedule.
PremierOne provisioning activities will be completed for each contracted Product included in the system: CAD/ Mobile and Records. PremierOne provisioning data collection and import is a critical project Milestone. Delayed, incomplete, or inaccurate information may have a significant impact on the 0 Project Schedule.
The responsibility for maintaining the Customer provisioning will transfer to the Customer post completion of the Provisioning Training workshop. If Customer requires additional Motorola provisioning support, it can be provided via the Change Order provision of the Agreement.
PremierOne CAD Provisioning Scenario
If PremierOne CAD is a part of the system, the Motorola Application Specialist will complete the following provisioning tasks for CAD.
Motorola Responsibilities
1. Conduct a remote review of the standard provisioning database with the Customer prior to the start of provisioning.
2. Provide and review the Provisioning Export Worksheets with the Customer.
3. Conduct a conference call with the Customer to review the completeness of the Provisioning Export Worksheets prior to the start of provisioning.
4. Pre- provision PremierOne CAD per the PremierOne CAD File Build.
5. Modify the CAD user interface with the field level changes ( move, hide, label change) identified in the Provisioning Worksheets.
6. Conduct CAD Provisioning Training.
7. Conduct the following three- day remote Check Point sessions:
A. Check Point# 1 Follow- up Provisioning Review/ Discussion.
B. Check Point# 2 Customer Provisioning Review/ Handoff/ Client Installation Procedures.
Statement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 360 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 C. Check Point# 3 Trainer the Trainer Readiness.
PremierOne Mobile Provisioning Scenario
If PremierOne Mobile is a part of the system, the provisioning of Mobile will generally follow the completion of the base CAD provisioning due to a large amount of Mobile provisioning being driven off of CAD provisioning.
Motorola Responsibilities
1. The Motorola Application Specialist and the Customer' s Mobile Administrator( s) will participate in the following two- hour remote CheckPoint Meetings in accordance with the Project Schedule as follows:
A. PremierOne Mobile Check Point# 1 Initial Provisioning Review/ Discussion.
B. PremierOne Mobile Check Point# 2 Follow- up Provisioning Review/ Discussion.
C. PremierOne Mobile Check Point# 3 Customer Provisioning Review/ Handoff.
D. PremierOne Mobile Client Installation Training ( Windows, Android, iOS) is required to be completed prior to this meeting.
E. PremierOne Mobile Check Point# 4 Mobile Trainer the Trainer Readiness.
PremierOne Records Provisioning Scenario
If PremierOne Records is a part of the contracted system, provisioning will include the configuration of user configurable parameters ( personnel, security groups, and workflows) to support Records operations. PremierOne Records Product provisioning will result in a single provisioning profile for the contracting/ primary agency.
Motorola Responsibilities
1. Use the information from the Records Detailed Design Document to complete Records tailoring.
2. Complete the import of the data from Provisioning Worksheets.
3. Conduct standard provisioning with base code tables inclusive of NCIC values, and the imported data as identified in the Records Detailed Design, ready for Customer to apply Customer specific provisioning parameters
4. Conduct a remote demonstration to the Customer validating the standard provisioning
5. Conduct Records Provisioning Training.
6. Conduct the following four- hour remote Check Point sessions:
A. Check Point# 1 Follow- up Provisioning Review/ Discussion.
B. Check Point# 2 Customer Provisioning Review/ Handoff/ Client Installation Procedures.
C. Check Point# 3 Train the Trainer Readiness.
Customer PremierOne Provisioning Activities
For all provisioning scenario' s the Customer will complete the following tasks for each contracted Product in the system:
Customer Responsibilities
1. Participate in BPR/ Operation Design review and provisioning verification sessions.
2. Complete Provisioning Worksheets in accordance with the Project Schedule.
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 361 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS-000124126
3. Provide Motorola with forms, reports, and templates to be created in PremierOne Records to aid Motorola in developing the Operational Review Document.
4. Provide examples of forms currently being used in the Citation workflow.
5. Attend Provisioning Training prior to commencing with Customer Provisioning activities
6. Complete Customer provisioning activities per the Project Schedule.
7. Review the records Operational Design Document with Motorola ( if applicable).
8. Actively participate in provisioning checkpoints.
9. Memorialize mutual understanding and agreement of the Operational Design Document via signature ( applicable to PremierOne Records).
10. Complete Customer specific provisioning activities and maintain the provisioning profiles.
Motorola Deliverables
I y Title/De''scription z l
Updated CAD UI
Provisioning Training
Provisioning Checkpoints
Provisioning Finalization
Upon completion of provisioning by the Customer, Motorola will conduct a working session with the Customer' s Administrators and desired SME' s demonstrating system operation in accordance with Customer determined provisioning parameters ( BPR Workbook and Provisioning Worksheets). The purpose of the session is to enable the Customer to fine tune provisioning parameters as needed to better align with operational use needs. In this working session, Motorola provides the Customer with guidance on provisioning options that may better support the Customer' s operational objectives. In order to reinforce provisioning training principles, the Customer completes any provisioning parameter updates with Motorola guidance as desired.
Motorola Responsibilities
1. Conduct an operational walk through of the provisioned system enabling the Customer to verify the operational behavior of the provisioned system.
2. Consult with Customer on provisioning options that better support the Customers business operations.
3. Provide guidance on making desired provisioning updates.
Customer Responsibilities
1. Participate in the Provisioning Optimization Session
2. Note desired provisioning updates.
3. Update provisioning tables, as desired.
Motorola Deliverables
w . Title/ Description
Completed Provisioning Finalization working session
Statement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 362 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
5. 11 Command Central Responder Specific Activities
5. 11 . 1 Functional Definition
The Functional Definition is a series of Motorola Solutions- led meetings to capture Customer' s established Citation processes and workflows. This will start with overall operational discussions and will conclude with details of individual report and interface fields.
Motorola Responsibilities
1. Motorola Project Manager will host a process review meeting.
2. Review existing agency Citation processes including creation, submission, printing, sync with RMS, supervisor or records personnel approval, and submission to the Court system.
3. Review existing agency Field Interview processes.
4. Review existing form( s) used by agency( s) ( e. g. existing paper form or software).
5. Define citation fields including:
A. Field types ( e. g. Name, Age).
B. Field validation ( e. g. Optional, Mandatory).
C. Dynamic behavior( e. g. Alias Y/ N field controls display of Alias field).
D. Field calculations ( e. g. Age calculated from date of birth).
6. Review the state required citation format for printing ( 4- inch or 8. 5x11- inch).
Customer Responsibilities
1. Identify the agency subject matter experts that will participate in the workflow discovery and process review meeting.
2. Provide examples of current Citation form( s).
3. Schedule officers, subject matter experts, and process stakeholders to attend the end- to- end process review.
4. Review demonstration of CommandCentral Responder and confirm the form( s) are complete.
Motorola Deliverables
Title/ Descriptions G
Operational Citation Form( s)
5. 11 . 2 Agency and User Setup
Agency( s) and CommandCentral Responder users must be provisioned within the CommandCentral cloud platform using the CommandCentral Admin tool. The provisioning process allows the agency( s) to define the specific capabilities and permissions of each user.
Motorola Responsibilities
1. Use the CommandCentral Admin tool to establish Customer' s agency( s) within the CommandCentral cloud platform. This activity will be initiated during the order process.
2. Verify Customer' s access to the CommandCentral Admin online training module.
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 363 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 41) Customer Responsibilities
3. Identify System Administrator( s).
4. Ensure all System Administrators complete the CommandCentral Admin training.
5. Use the CommandCentral Admin tool to:
6. Setup CommandCentral administration and user passwords.
7. Provision each agency' s CommandCentral Responder users and permissions.
Motorola Deliverables
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Agencies, users configured.
5. 11 . 3 Records Synchronization
Connectivity between Customer' s on- premises RMS and the CommandCentral cloud platform is required to facilitate the CommandCentral Responder Citation workflows. A perpetual connection and data exchange between these systems facilitates data synchronization of Master Person and Master Vehicle records. Once the data is in the cloud, it becomes available for access by provisioned CommandCentral Responder users via the Person Search and Vehicle Search features. New Citation form( s) created using CommandCentral Responder are downloaded to the on- premises RMS, populating the base module data elements.
PremierOne RMS Specifics ( If Applicable)
The PremierOne Records system includes a base Citation Module. Only fields in the base PremierOne Records Citation Module will be populated with information from the CommandCentral Responder citation.
Motorola Responsibilities
1. Enable agency access to CommandCentral Responder using CommandCentral Admin.
2. Configure the on- premises RMS for the data exchange.
3. Configure the Motorola Solutions CommandCentral cloud for the data exchange.
4. Configure RMS to push records data to the CommandCentral cloud.
5. Validate synchronization of records data in CommandCentral cloud.
Customer Responsibilities
1. Enable outgoing network connection ( external firewall) to the CommandCentral cloud via a customer- provided internet connection.
2. Configure firewall to support an HTTPS connection to the CommandCentral Identity Management service.
3. Configure firewall to support an HTTPS connection to CommandCentral Responder services on the Microsoft Azure cloud.
4. A minimum network upload speed of 10 Mbps is recommended for optimal performance.
5. Perform any SQL Server Reporting Services ( SSRS) work required to print Citation form( s) from PremierOne RMS.
IIIStatement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 364 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
6. Perform any PremierOne Advanced Configuration Tool ( ACT) work required to support Citation fields within PremierOne RMS.
Motorola Deliverables
Title/ Description'
CommandCentral Responder is populating corresponding data elements in the on- premises RMS
5. 11 .4 Citation System Connector ( If Applicable)
The Citation System Connector is required to support electronic submission of citations to an external Citation System, such as the State, County, or Court System. The Connector will enable CommandCentral Responder to automatically submit approved citations to the external system.
Motorola Solutions will deploy the Connector on the CommandCentral Cloud platform. Some external systems may require a component of the interface to operate on- premises. In these situations, Motorola Solutions will deploy CloudConnect on a customer-supplied VM.
Motorola Responsibilities
1. Review external Citation System interface documentation and test process.
2. Develop the Citation System Connector.
3. Deploy CloudConnect on a customer- supplied Virtual Machine ( VM) if the interface requires a local component.
4. Deploy an interface between the CommandCentral cloud platform and the external Citation System.
5. Validate that new citations entered into the RMS are automatically submitted to the external Citation System after an officer completes a citation.
Customer Responsibilities
1. Coordinate with the external Citation System administrator and obtain required connection information, specifications, State Requirements document, credentials, certificates, and test and certification process.
2. Provide a VM and remote access for the CloudConnect component ( if required)
3. Participate in the Connector validation process.
Motorola Deliverables
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Citations submitted to the external Citation System
5. 11 . 5 Application Provisioning
Provisioning is the process of configuring CommandCentral Responder and CommandCentral Cloud to function based on the requirements in the CommandCentral Responder Configuration Document. The provisioning process is conducted by the Motorola Solutions Solution Architect.
Motorola Responsibilities
1. Configure CommandCentral Responder based on the requirements in the CommandCentral Configuration Document created by the Motorola Solutions Application Specialist.
Statement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 365 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 III 2. Define CommandCentral Responder data capture forms.
3. Define CommandCentral Responder citation mobile print format.
4. Upload forms to CommandCentral Responder configuration service.
5. Provide a remote demonstration of the provisioned CommandCentral Responder capabilities including, standard Search forms, Citation forms, and printed citation format.
6. Provide a remote demonstration of the provisioned CommandCentral Responder capabilities including, standard Search forms, and Field Interview forms.
7. Motorola will update the application' s field parameters and workflow based on feedback from Customer. Motorola will provide up to 10 hours to accommodate field parameter and workflow refinement changes. Motorola will update the CommandCentral Configuration Document to ensure it matches the approved configuration.
8. Execute validation plan. The CommandCentral Responder Configuration Document is the basis for validation.
Customer Responsibilities
1. Assign the subject matter experts that approved the CommandCentral Configuration Document to participate in the application demonstrations and validation process.
2. Participate in configured application demonstrations.
3. Provide feedback on specific data field changes that differ from the originally agreed configuration.
4. Create and provide any agency- specific user training required to ensure users understand the Citation processes and workflows.
5. Create and provide any agency- specific user training required to ensure users understand the Field Interview processes and workflows.
6. Provide end user training.
7. Ensure required resources are present for their specific area of responsibility.
8. Witness the functional demonstration and acknowledge its completion.
9. Participate in developing the Remediation Plan.
10. Coordinate and manage Customer remediation actions.
Motorola Deliverable
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Completed Functional Validation Results
Remediation Plan
512 Hardware and Software
5. 12. 1 Hardware Procurement
Motorola will procure the system equipment in accordance with the bill of materials.
IIIStatement of Work MOTOROLASOLuflONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 366 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
5. 12. 2 System Staging
System staging provides for the installation of the software components on the hardware procured by Motorola at our staging facility. The system will be tested and verified to be operational in a staged environment. Once validated, the system will be packaged and shipped to the Customer' s location for installation.
Motorola Responsibilities
1. Receive the contracted hardware, software, and related components at the Motorola staging facility.
2. Rack and install hardware components.
3. Install and configure system software.
4. Ship staged system to the Customer' s installation site.
Customer Responsibilities
1. Receive the staged system and securely store it until Motorola installation.
2. Provide acknowledgement of receipt of delivered equipment.
Motorola Deliverables
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Staged System Delivery
5. 12. 3 On- Site Installation
411 The objective of this activity is to install the system at the Customer' s site. This activity addresses physical installation activities and system connectivity verification.
Motorola Responsibilities
1. Install the staged system in the Customer' s environment.
2. Conduct a Power On test to validate the installed hardware and software are ready for configuration.
3. Load preliminary provisioning data.
4. Verify contracted software is available and accessible on the installed system.
5. Synchronize the primary and disaster recovery ( DR) systems ( if the DR option is purchased).
6. Verify failover and restore connectivity ( if the DR option is purchased).
7. Physically install contracted workstation computers and monitors in Customer designated locations.
Customer Responsibilities
1. Validate server room availability and meets the requirements stated in the System Description.
Motorola Deliverable
Title/ Description
Power On/ Installation Verification
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 367 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
5. 12. 4 Cumulative Updates
Motorola may install a Cumulative Update ( CU) of the PremierOne software to address contractual requirement(s) following the initial system software installation. A remote demonstration of the newly introduced or modified features/ functions will be provided to the Customer. CU delivery is determined at Motorola' s discretion. If a CU that introduces new functionality is delivered following the conclusion of Motorola training, the Customer may purchase additional training as desired in accordance with the Change Order provisions in the Agreement.
Motorola Responsibilities
1. Provide release notes.
2. Remotely install CU.
3. Remotely demonstrate any new delivered features as needed.
Customer Responsibilities
1. Witness the demonstration of newly installed features, as required.
2. Provision the additional functionality as desired, based on the release notes.
3. Educate users on new features.
Motorola Deliverable
Descriptio
Cumulative Upgrade installation
5. 12. 5 Client Software Installation
Client software will be installed on the CAD/ Records workstations/ mobile devices to facilitate provisioning training and provide instruction to Customer personnel who will complete software installation on the remaining workstations/ devices.
Motorola Responsibilities
1. Verify system readiness.
2. Request client software.
3. Deliver the Pre- Installation Preparation Checklist.
4. Provide instruction on client software installation and install client software on up to five ( 5) Client workstations and or Mobile devices.
5. Provide instruction on client software deployment utility.
6. Create Records client installation executable( s).
7. Verify Records Mobile client software functionality in offline mode.
Customer Responsibilities
1. Provide and install workstation/ mobile device hardware in accordance with specifications.
2. Assign personnel to observe software installation training.
3. Complete installation of client software on remaining workstations and mobile devices.
IIStatement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 368 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Motorola Deliverables
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5. 13 CommandCentral Responder Device Setup
Motorola Responsibilities
1. Review handheld device hardware specifications, iOS or Android version requirements, and reference to applicable CJIS security requirements with Customer' s System Administrator.
2. Ensure Customer has access to CommandCentral Responder on Google Play Store or Apple App Store.
Customer Responsibilities
1. Provide handheld devices suitable for operating CommandCentral Responder.
2. Provide, install, and configure mobile citation printers.
3. Provide and configure Mobile Device Manager ( MDM) software.
4. Ensure all handheld devices are configured with appropriate OS version and MDM software
5. Ensure devices meet CJIS requirements.
6. Permit CommandCentral Responder to be deployed from the Apple App Store or Google Play Store.
7. Ensure CommandCentral Responder can connect to CommandCentral cloud services.
8. Ensure the device can access Google/ Apple push notification.
9. Download and install CommandCentral Responder on all handheld devices.
10. Provide handheld devices for all demonstrations and acceptance tests.
Motorola Deliverables
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CommandCentral Responder is configured on handheld devices
5. 14 Interfaces and Integration
The installation, configuration, and demonstration of interfaces may be an iterative series of activities depending upon access to third- party systems. Interfaces will be installed and configured in accordance with the System Description and Project Schedule. Integrated functionality between Motorola developed products will be completed through the software installation and provisioning activities described herein. Integration activities that have specific requirements will be completed as outlined in this SOW.
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 369 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
5. 14. 1 Interface Deployment
Connectivity will be established between the Motorola system and the external and/ or third- party systems to which the contracted software will interface. Motorola will configure the system to support each contracted interface. The Customer is responsible for engaging third- party vendors if and as required to facilitate connectivity and testing of the interfaces.
Motorola Responsibilities
1. Establish connectivity to external and third- party systems.
2. Configure interfaces to support the functionality described in the System Description and reviewed during the Interface Planning Session.
3. Validate each interface can transmit and/ or receive data in accordance with the System Description.
4. Motorola will provide remote consulting with customer for the purpose of customer creating of Outbound Interfaces from the RDW. This remote consulting includes the Higher Ground Interface.
Customer Responsibilities
1. Act as liaison between Motorola and third- party vendors or systems as required to establish interface connectivity with the Motorola system.
2. Provide personnel proficient with and authorized to make changes to the network and third- party systems to support Motorola' s interface installation efforts.
3. Provide network connectivity between PremierOne and the third- party systems.
Motorola Deliverables
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Contracted interfaces and integration
5. 14. 2 Integration Activities
Proprietary processes enable the transfer and receipt of data between Motorola systems as described in the System Description.
Motorola Responsibilities
1. Establish and validate connectivity between the Motorola systems.
2. Validate each system can transmit and/ or receive data.
Customer Responsibilities
1. Provide personnel proficient with and authorized to make changes to the network and third- party systems to support Motorola' s integration efforts.
2. Provide network connectivity between the Motorola systems.
5. 14. 3 Federal Uniform Crime Reporting ( UCR)/National Incident Based Reporting System ( NIBRS)/ Interface
Motorola will deliver contracted software to support federal UCR/ NIBRS reporting requirements.
IIIStatement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 370 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Motorola Responsibilities:
1. Deliver the UCR/ NIBRS reporting capability.
2. Collaborate with the Customer to understand any provisioning parameters that may be or are impacting UCR/ NIBRS submission acceptance in the event of an initial failed submission.
3. Modify the state layer to account for any requirements necessary to be compliant with state specific reporting requirements, as required by the State, and upon receipt of an official state communication.
Customer Responsibilities:
1. Serve as the intermediary between Motorola and the State in clarifying reporting requirements between state requirements and PremierOne Records state layer submission functionality.
2. Facilitate any required meetings between Motorola and the State.
3. Initiate a UCR/ NIBRS submission to the State.
4. Resolve any provisioning issues impacting State submission acceptance.
5. In the event of a failed submission:
A. Communicate the discrepancy in reporting requirement to the State.
B. Obtain an official state communication clearly articulating the State' s requirement.
C. Forward a copy of the official state communication to Motorola Motorola Deliverables
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UCR/ NIBRS Reporting
5. 15 Reports and Dashboards
5. 15. 1 Reports
Motorola will deliver the standard reports library and has not included the effort to develop any Customer- specific or Customer- defined reports. A list of the standard reports delivered with the installed version will be provided upon request.
Motorola Deliverables
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Title/Description
PremierOne Reports
5. 15. 2 Intelligent Data Discovery
The objective of this task is to introduce the functionality available via the Intelligent Data Discovery IDD) tool. IDD Training will be conducted in accordance with the Training Plan.
For CAD: Motorola will review the three ( 3) standard CAD dashboards and the View Only CAD IDD Bundle for a single agency as described in the System Description, and develop two ( 2) customerdefined dashboards as described in the System Description.
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 371 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 fi) For Records: Motorola will review the three ( 3) standard dashboards for a single agency and developtwo ( 2) customer-defined dashboards as described in the System Description.
This effort will utilize the Customer' s existing Microsoft SQL Server licenses and Business Intelligence tools to configure dashboards and data views using data available from the PremierOne environment.
Motorola Responsibilities
1. Conduct a two ( 2) day overview/ consultation to review standard dashboards and reports.
2. Define and document requirements for the customer- defined dashboards.
3. Create customer- defined dashboards based on a list of 50 graphical elements ( maps, charts, gauges, etc.)
4. Install the standard and customer- defined dashboards. ( This task will occur during the IDD training course.)
Customer Responsibilities
1. Perform data entry ( incident creation, dispatch, disposition, etc.) to confirm sufficient data exists for reporting.
2. Define requirements for the customer- defined dashboards within thirty ( 30) days of the overview/ consultation.
3. Assign resource( s) that have received the CAD SSRS ( Ad hoc) Reporting training to participate in the review of the dashboards.
4. Assign resource( s) that have received the Records Ad hoc Reporting training to participate in the initial dashboard consultation and review delivery of the dashboards.
Motorola Deliverable
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5. 16 Transactional Data Conversion
Motorola will convert specified legacy data that exists in the Legacy CAD/ Records Management systems to conform to the data structure of the Motorola system. While Motorola is responsible for converting the specified data, it is critical the Customer assigns a knowledgeable resource to this activity who will remain engaged throughout the conversion process.
The legacy databases must be relational databases. Motorola must be able to link directly to the legacy databases from MS SQL Server.
The Customer should conduct a comprehensive analysis of the data in the legacy systems to identify duplicate data/ records, lost data, orphaned records, or records that haven' t been linked properly and resolve those issues prior to extracting the data to be converted. Motorola does not provide any data clean up or manipulation of the provided data and conducts a single, one time, bulk load of legacy data.
The legacy data must be sent to a designated Motorola facility to develop and test the conversion routines. If the Customer does not agree to send the data to a Motorola facility, Motorola will provide a quote to develop the required environment at the Customer' s site.
IIIStatement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 372 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Motorola Responsibilities 1111 1. Analyze data files with the Customer to determine which tables contain the desired data and identify truncated, coded, or masked data.
2. Conduct the Data Conversion Preparation Workshop to identify where the information will be positioned in PremierOne and develop documentation ( Data Conversion Guide).
3. Extract the data to be converted from the legacy databases.
4. Develop and execute the conversion routine up to two times on a small representative data set to identify and correct any issues.
5. Perform a final test run on a small representative data set to verify the conversion results.
6. Perform the final data migration prior to the Live Cut, in accordance with the Project Schedule.
Customer Responsibilities
1. Provide adequate documentation of legacy database and field mapping information of legacy systems.
2. Engage resources from legacy system vendors, if required, to provide information on legacy database schema.
3. Participate in Data Conversion Preparation Workshop.
4. Review and approve the Data Conversion Guide.
5. Extract and ship legacy data to Motorola for conversion processing.
6. Provide access to legacy systems from which data will be extracted or execute a Change Order enabling Motorola to provide and configure the require data conversion environment on Customers legacy system( s).
7. Review data at each test iteration.
8. Provide acknowledgement of completion of data conversion.
Motorola Deliverables
T
1 Title/ Des+cr ption
Data Conversion Guide
Converted Data
5. 17 System Training
The objective of this task is to prepare for and deliver the contracted training. Motorola training consists of both computer- based ( on- line) and instructor- led ( on- site or remote). Training delivery methods vary dependent on course content. Training is delivered in accordance with the Training Plan.
5. 18 Learning eXperience Portal (" LXP" On- line Training) PremierOne training is made available to Customer, in part, via Motorola' s LXP. This subscription service provides customers with continual access to Motorola' s library of on- line learning content and Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 373 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS-000124126 allows your users the benefit of learning at times convenient to them. Content is added and updated on a regular basis to keep information current. Courses delivered or supplemented by LXP content are described in the Training Plan.
Motorola Responsibilities
1. Initial set up and addition of administrators.
2. Provide instruction to Customer LXP Administrators on:
A. Adding and maintaining users
B. Adding and maintaining Groups
C. Assign courses and Learning Paths
D. Running reports
Customer Responsibilities
1. Provide Motorola with names ( first and last) and emails of Customer LXP administrators.
2. Provide access to learningservices. motorolasolutions. com.
3. Complete LXP Administrator training.
4. Advise users of the availability of the LXP.
5. Add/ modify users, run reports, and add/ modify groups. li-..:: i¢ }...:. ....:...`
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5. 18. 1 Instructor- Led Training ( On- site and/ or RemoteNirtual) Motorola Responsibilities
1. Deliver User Guides and training materials in electronic format.
2. Perform training in accordance with the Training Plan.
3. Provide Customer with training Attendance Rosters and summarize any pertinent observations that may impact end user training.
Customer Responsibilities
1. Supply classrooms with a workstation for the instructor and at least one ( 1) workstation for every two ( 2) students based on the requirements listed in the Training Plan.
2. Designate training representatives who will work with the Motorola trainers in the development and delivery of training.
3. Conduct/facilitate training of all end users in accordance with a Customer- developed training delivery plan.
Motorola Deliverables
Electronic versions of User Guides and training materials Attendance Rosters
Statement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 374 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD. Mobile,& Records System with CommandCentral Responder PS- 000124126
5. 18. 2 Advanced Configuration Tool
The Advanced Configuration Tool (ACT) is an application development tool designed to provide skilled PremierOne Records resources the ability to modify and develop records functionality. Using ACT, trained resources can design the navigation flow for modules and develop application components, such as search fields, data grids, default views, and in- module reports. ACT is also used to modify and develop modules in order to provide functionality to support Customer- specific business processes.
Unlike configuration or provisioning, development done in ACT creates additional database structures and application code.
The skilled resource will be familiar with relational database logic, data types, and understand data theory. The skilled resource must understand the agency' s end- to- end business operation, anticipate specific reporting needs, and envision the required inputs to support the desired reporting outputs.
The Customer representative( s) will attend ACT training.
Motorola Responsibilities
1. Make ACT training available to the Customer.
Customer Responsibilities
1. Attend the ACT training.
NOTE ACT changes made to thensystem outside b' those captured in the Operational reDesignzDocument should be reviewed with thelMotorola Application Specialist Failure to do so pnor to making changes using ACT could negatively Impact the system and impair Motorola' s ability to support the system Motorola Deliverable
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5. 19 Product Validation
The system is exercised throughout the delivery of the project by both Motorola and the Customer via provisioning and training activities. To solidify Customer confidence in the system and prepare for live use operation, Motorola will perform prescribed system validations in accordance with a Product Validation Plan.
5. 19. 1 Product Validation Plan
The objective of this series of tasks is to finalize the activities to be conducted in accordance with the final Project Validation Plan. The Project Validation Plan will be finalized following system provisioning activities. The Project Validation Plan describes the scope and objectives of each type of demonstration executed by Motorola as well as the techniques used during each type of demonstration and the completion criteria. The Customer may execute their own tests outside the scope of Motorola' s demonstration responsibility as desired.
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 375 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 411) The Product Validation Plan covers the following types of demonstrations:
Functional Validation
Interface Validation
Motorola Responsibilities
1. Finalize the Project Validation Plan based on information gathered throughout the project kickoff and provisioning phase of the project.
2. Distribute a copy of the plan to the Customer' s Project Manager.
3. Review the schedule of demonstration activities.
4. Execute the Product Validation Plan in accordance with the project schedule.
Customer Responsibilities
1. Receive the Project Validation Plan.
2. Review the Project Validation Plan activities.
3. Notify the Motorola Project Manager of any items that require discussion.
4. Initiate any desired user testing.
Motorola Deliverable
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5. 19. 2 Functional Validation
The objective of Functional Validation is to demonstrate the features and functions of the system in the Customers provisioned environment. The functional demonstration may not exercise all functions of the system, if identified as not being applicable to the Customer' s operations or for which the system has not been provisioned. The functional demonstration is estimated to span three ( 3) consecutive business days, on- site, during Customer' s regular business hours. The functional demonstration is a critical activity that must occur following the completion of provisioning and no later than the completion of training.
Motorola Responsibilities
1. Conduct functional validation according to the Functional Validation Plan.
2. Develop a Remediation Plan for features and functions that do not perform preventing the Customer from obtaining beneficial use of a module.
3. Manage the Remediation Plan and coordinate Motorola remediation actions. o,' NoteThe, Remedation Planwiidentifheme mdedatioaactionandhe-acion owner( Cusorner or Remediationstepsmavol4provionngmoifcation - systm configraonchaesanorsoftwaeMotorolae) sion= d
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Customer Responsibilities
1. Ensure required resources are present for their specific area of responsibility.
2. Witness the functional demonstration and acknowledge its completion.
IIIStatement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 376 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
3. Participate in developing the Remediation Plan. 1111 4. Coordinate and manage Customer remediation actions.
Motorola Deliverable
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Title/Description
Completed Functional Validation Results
Remediation Plan
5. 19. 3 Interface Validation
The objective of Interface Validation is to verify that the installed interfaces perform in accordance with ISDs as reviewed during the Interface Planning Session.
Motorola is not responsible for issues arising from lack of engagement of third- party and/ or Customer resources to perform work required to enable/ provision and/ or configure an interface to a third- party system, or troubleshooting any issues on the Customer' s third- party systems.
Interfaces that cannot be tested due to connectivity issues to external systems or the unavailability of Customer's third-party system will be demonstrated to show that Motorola' s portion of an interface is enabled to send and/ or receive data that supports the ISD. In such cases, Motorola demonstrating the elements within Motorola' s control will constitute a successful demonstration and completion of the demonstration task.
Motorola Responsibilities
1. Conduct Interface Validation demonstration.
2. Develop a Remediation Plan for anomalies that do not align with the functionality presented in the ISD.
3. Manage the Remediation Plan and take Motorola remediation actions.
Customer Responsibilities
1. Ensure required resources are present for their specific area of responsibility.
2. Provide access to a resource with access to the interfacing system to validate functionality.
3. Witness the execution of the demonstration and acknowledge successful completion.
4. Participate in the documentation of anomalies and work with Motorola to develop remediation action( s).
5. Coordinate and manage Customer remediation actions.
Motorola Deliverable
Title/Description
Completed Interface Validation Results
Remediation Plan
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 377 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
5. 20 CommandCentral Completion Milestone
Following the conclusion and successful delivery of the functional demonstration, CommandCentral products are considered complete and the Software System completion milestone will be recognized.
5. 21 Go Live
5. 21 . 1 Go Live Planning
Motorola will provide support of Customer' s efforts with commencing live operation use of the system.
Motorola resources are supplemental to Customer resources and provide support to Customer trainers and subject matter experts. Customer trainers and subject matter experts are the first line of support to end users in the transition of live operations from the Customer's legacy system to the Motorola system. Motorola will work with the Customer to develop a detailed Cutover Plan. This plan includes the following information:
Motorola and Customer resources and staffing
Pre- cutover tasks/ activities to be performed leading up to go live Readiness review meetings
Contingency/ roll- back plans
Ill
Go live tasks and responsibilities during and after the live cut Post live cut support resources and schedules
Issue reporting process
Escalation process
Motorola Responsibilities:
1. Facilitate meetings with Customer staff to develop and document the Cutover Plan.
Customer Responsibilities:
1. Coordinate the participation of Customer technical and operational staff in cutover planning and development and documentation of the Cutover Plan.
Motorola Deliverable
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5. 21 .2 Motorola Support Engagement
As part of go live planning, the Motorola Project Manager will complete a System Configuration workbook consisting of Customer contact information and information required for remote access to the system. Motorola will schedule a Support Engagement meeting between the Project Manager, Customer Support Manager (" CSM"), Focal Support Technician and Customer' s project team IIIStatement of Work 0 MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21 P275A
Packet Pg. 378 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 representatives. The CSM will review the Customer Support Plan with the Customer, including contact information and the process for obtaining support.
5. 21 , 3 Go Live Event
In accordance with the Cutover Plan, Motorola and the Customer will begin transitioning the Customer from their legacy system to live operation use of the PremierOne system. Motorola will provide on- site support at one ( 1) communications center in accordance with the Cutover Plan. If resources are desired at multiple communications centers or locations, it will be addressed via the Change Order provision of the Agreement. The go live event transitions the Customer from an implementation project to a support project under the governance of the Motorola Support organization.
Motorola Responsibilities:
1. Work with Customer to schedule the date and time for the go live event.
2. Facilitate the Support Engagement Meeting between the Customer and the Motorola Support organization.
3. Execute the Cutover Plan.
4. Provide on- site resources as specified in the Go Live Plan to support Customers Trainers and SME' s as they provide first level support to end users. Unless otherwise documented in the Go Live Plan, support will be provided in accordance with the following: ( Support commences upon cutover to the respective system.)
Startmgat';Day of Live Cuth Motorola Onsite Cutover, Resources _ u
Job Classification
Resources
Number of
Coverage
y H f . T
Support Days
PremierOne Application 2 16 2
CAD/ Mobile Specialist
PremierOne Records Application 2 16 2
Specialist
PremierOne CAD, Solutions Architect 1 8 2
Records and or suite
Customer Responsibilities:
1. Coordinate the participation of Customer technical and operational staff in cutover planning and development and documentation of the Cutover Plan.
2. Identify Trainers and SME' s who will serve as first line support to end users during Go Live activities.
3. Manage Go Live activities.
4. Perform and support the cutover activities defined in the Cutover Plan.
5. Inform Customer staff about the Customer Support Plan and the process to contact Customer Support.
6. Engage Motorola
Statement of Work MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 379 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS-000124126 Motorola Deliverable
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Completion of Go Live Activities
5. 21 .4 Documentation
As part of project completion, Motorola will validate Customer receipt of electronic copies of the following documentation:
User Guides ( for the primary products)
CAD BPR Workbook
Records Operational Review Document
System Administration Guide
System Configuration Workbook
As- Built System Design Documentation
As- built system documentation is also archived with the System Support Center along with customer information and access procedures to facilitate efficient response and resolution of any reported system issues.
5. 22 Project Closure ® Transition to Support
III
Following the Go- Live Event the service delivery is complete. Motorola and Customer certify the Software System Completion milestone and the implementation project is formally closed.
The system is transitioned to the support phase of the contract per the terms and conditions of the Maintenance and Support Agreement.
IIIStatement of Work MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 380 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Section 6
Hex Server Migration Statement
of Work
6. 1 Introduction and Purpose
This SOW guides the primary activities and responsibilities for the server migration project. It documents project implementation requirements, identifies each major task within the implementation process, sets expectations for each party, and identifies the criteria by which Motorola and Customer will consider a task complete.
Unless specifically stated, all Motorola work be performed remotely. Customer will provide Motorola resources with unrestricted direct network access to enable Motorola to fulfill its delivery obligations.
6. 2 Project Objectives
Ongoing objectives of the Server Migration project:
Move the Motorola application, data, and interfaces from current server to new Windows server environment.
Specific SOW objectives:
Complete the project plan and schedule
Obtain hardware ( Motorola Provided)
Perform pre- migration audit
Configure, set up, and install the server
Configure,
Migrate Motorola data to new server
Configure, set up, and install Motorola software and interfaces
6. 3 Change Management Procedures
In the event it is necessary to change this SOW or, if applicable, a Scope of Work document, the following procedure will be used:
The party requesting the change will issue a Change Request document (" Change Request").
The Change Request will describe the nature of the change, the reason for the change, and the Flex Server Migration Statement of Work MOTOROLA SOLUTIONS • Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 381 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 III effect of the change, which may include changes to the work product. The Change Request will also include any changes in pricing.
Either party may initiate a Change Request for any material changes to this SOW and any applicable Scope of Work. The requesting party will review the proposed change with the other party and the parties will negotiate reasonably and in good faith to agree upon the requested change and any changes to the fees or schedule that may result therefrom. Upon the parties' agreement, the appropriate authorized representatives of the parties will sign the Change Request, indicating acceptance of the changes by the parties.
Upon execution of the Change Request, the Motorola and Customer Project Managers will incorporate the change into the SOW or Scope of Work.
6. 4 roject Assumptions and eneral Responsibilities
Project Assumptions
The new Motorola System will be implemented in a ( Windows) environment.
Customer network is available and appropriately configured.
Third party vendors provide required information for interface configuration.
This engagement will begin on a mutually acceptable date after Motorola is in receipt of a signed contract from Customer that covers the fees and expenses described therein.
Customers will provide appropriate technical and management resources to participate in the 1111migration as identified in the project tasks and responsibilities.
Customer Responsibilities
Maintain effective communications with the Motorola Project Manager Participate in project status meetings
Respond to issues and concerns as communicated by the Motorola Project Manager Provide Motorola with Customer-approved project change requests Coordinate required Customer tasks and responsibilities with the Motorola Project Manager Manage all third party vendors for which Customer contracts facilitate project activities Ensure Customer project team members have the knowledge and expertise to meet required project responsibilities
Continue to provide onsite and dedicated VPN remote access Motorola Project Team Responsibilities
Function as the liaison with Customer' s designated project manager Provide Customer with a project management plan, including a cut- over plan for Go- live Supply administration and configuration documentation, student manuals ( training plans), and end user Documentation if needed
Manage all aspects of the implementation, including project communications Participate in the project planning and system setup
Coordinate and schedule the delivery of all products and services provided by Motorola Flex Server Migration Statement of Work 0 MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page.
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Packet Pg. 382 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Conduct project status meetings via conference call
Facilitate the submission and approval of Customer change requests Provide responses and recommend resolutions to Customer issues Facilitate the server migration
6. 5 Project Tasks and Responsibilities
This section outlines all project phases, individual tasks, and responsible parties required to meet the goals and objectives of this SOW. Motorola and Customer will perform their respective tasks through a combination of remote collaboration, coordination via telephone, email communications, and other remote means, as appropriate.
6. 5. 1 Project Planning and Remote Kickoff Meeting
Task Description
Pre- Installation and Project Planning will consist of a series of tasks and activities to help prepare the Customer and the Contractor for the migration process. Tasks include in no particular order:
Kickoff meeting ( teleconference) with a review of the project Review list of purchased modules, interfaces and services of the project contract as well as the Scope of Work.
Review by the Motorola Solutions Architect of what will be needed from the agency during the migration
Deliverables
Install document checklist, listing what is needed from the agency in regards to interfaces, hardware, and module setup.
Required Staff:
Motorola Solutions:
Project manager
Solution Architect
Customer:
Project Manager
Customer Project Team
Motorola Responsibilities
Conduct Kickoff ( teleconference) Meeting
Customer Responsibilities
Attend Kickoff( teleconference) Meeting
Flex Server Migration Statement of Work MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 383 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 0 6, 5. 2 Ordering Hardware
Task Description
The purpose of this task is to order the hardware required for the Motorola system. Motorola ( as specified in the Agreement) will be responsible for procuring the server needed to meet Motorola' s hardware specifications. Together, Motorola and Customer will review the purchase order to verify the purchased hardware meets system specifications. Hardware will then be shipped to the Customer' s location.
Deliverables
Hardware recommendations
Prerequisites:
Pre- Installation and Project Planning
Required Staff:
Motorola Solutions:
Project Manager
Installation Manager
Solution Architect
Customer:
III Project Manager
IT Personnel ( as needed)
System Administrator
Motorola Responsibilities
Verify hardware order
Order hardware ( per Contract)
Provide minimum and recommended hardware requirements for all workstations Customer Responsibilities
Ensure hardware ( workstation) upgrades, as needed
6. 5. 3 Finalize Project Schedule
Task Description
During this task, the project managers from both Motorola and Customer, as well as Customer personnel who make decisions regarding resource allocations or scheduling, will meet and review the project schedule. These individuals will make any necessary adjustments based on known changes in resource availability. Motorola' s project manager will then update the schedule.
The project schedule will be further updated as necessary over the course of the project. All changes to the schedule will be mutually agreed upon and, if required, documented via the mutually agreed upon Flex Server Migration Statement of Work MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page.
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 change order process. Any schedule changes that occur will be a part of the project status reports provided by Motorola' s project manager.
As a standard, Migration Projects are scheduled to occur during normal business hours. This ensures we have appropriate resources to assist with the project.
Deliverables
Final project schedule
Required Staff
Motorola Solutions:
Project Manager
Customer:
Project Manager
System Administrator
Motorola Responsibilities
Lead Customer through a review of the project schedule
Update the project schedule
Customer Responsibilities
Ensure personnel who can make resource allocation and scheduling decisions attend Project Schedule review
6. 5. 4 Pre- Migration Audit
Task Description
The Motorola Solutions Architect will perform an audit of the current Customer system. Information about the current system will be gathered and recorded and checked against migration prerequisites.
Deliverables
Migration Summary Document
Prerequisites
VPN access to current server
Required Staff
Motorola Solutions:
Project Manager
Solution Architect
Customer:
System Administrator
IT Department
Flex Server Migration Statement of Work MOTOROLA SOLUTIONS • Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 385 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Motorola Responsibilities
Verify Motorola version and patch level
Identify third party interfaces
Record network configuration including interfaces and routes Identify crons* being used on system
Identify any System printers
Identify time zone
Locate and record any custom files, scripts, screens, etc.
Cron - Unix- like operating system command)
Customer Responsibilities
Patch to a current supported level for migration process ( 1411) Verify third party interfaces provided by Solution Architect Validate a good backup has been performed
Decide which cron/ scheduled tasks are still valid
Update custom cron/ scheduled tasks created by Customer Update and configure System Printers ( if applicable; no longer supported by Motorola)
6. 5. 5 Install and Configure Hardware and Operating System Task Description
The configuration and installation of the new server will be jointly conducted with the Customer' s IT staff. Motorola will load the operating system and configure disk layout according to standard practices.
Deliverables
Server installed and configured
Prerequisites
Server location, equipment, networking and supply of power provided Temporary IP Address for server identified
Required Staff:
Motorola Solutions
Project Manager
Solution Architect
Customer
System Administrator
IT Department
Flex Server Migration Statement of Work MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 386 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Motorola Responsibilities
Conduct initial tests of the equipment and correct any problems or deficiencies Load planned Motorola version
Customer Responsibilities
Install server and operating system
Configure database storage space allocation
Facilitate physical installation of server (rack, power, network connectivity) Provide temporary IP address for new server
Configure server network interface( s)
6. 5. 6 Remote Migration
Task Description
Motorola Solutions Architect will perform migration remotely. Communication will be frequent through email and phone. Migration will be scheduled to take place on Tuesday or Wednesday of the scheduled week. Customer will need to plan on 6- 8 hours of downtime.
Deliverables
Migration to new server
Prerequisites
Hardware installed and connected to network 1111
Required Staff:
Motorola Solutions
Solution Architect
Customer
System Administrator
IT Department
Motorola Responsibilities
Perform the migration Restore interfaces on new server
Troubleshoot any issues
Customer Responsibilities
Communicate to end users about length of downtime
Install updated Motorola client application on PCs if needed Provide issue assessment and priorities to Solution Architect Flex Server Migration Statement of Work MOTOROLA SOLUTIONS • Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS-000124126
6. 5. 7 Post- Migration TS Transition Call
Task Description
Motorola Solutions Project Manager will conduct a wrap up call with Customer& Motorola Technical Services, in verifying the task list of the items for the Server Migration and transition back to Motorola Technical Services for on- going Support.
Deliverables
Post Migration Transition Call
Checklist Completed
Prerequisites
Migration completed
Required Staff:
Motorola Solutions
Solution Architect
Technical Services
Project Manager
Customer
System administrator
1111 IT department
Motorola Responsibilities
Conduct post migration transition call.
Customer Responsibilities
Participate in post migration transition call.
6. 6 Attachment
6. 6. 1 Migration Steps
Verify server is functioning and on the network and can be reached from current live server Verify date/ time are set
Verify a good backup was performed
Copy hosts file data
Take a copy of cron entries
Record routing table from live server
Logout all users
Ili Flex Server Migration Statement of Work MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 388 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Run merge tool ( 4- 6 hours)
Copy merge tool output to new Server
Run upgrade tool ( 2- 4 hours)
Assist with changing IP address from existing server to new server Assist with configuring network routes as needed
Copy attachments and images to new server
Verify Motorola Flex functionality
Allow a few users to login and test
Allow all users to login
Copy custom files and reports from existing server
Configure interfaces
Verify and enter cron entries
Move and verify Motorola Support connection
Configure c- Tree backup schedule
Notes:
All users will have passwords reset ( window).
The planned Motorola client will need to be installed on each machine.
Network changes are not advised during this process.
Please make sure users understand the length of the downtime. It will be from 6- 8 hours before • the system is in a usable state. The length of the downtime varies depending on data size, network speed, data errors, etc.
Agency will need a plan for backups of the new server environment. We will provide the backup schedule for the database, but the agency is responsible for backup of the system.
Flex Server Migration Statement of Work MOTOROLA SOLUTIONS • Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Section 7
en
7. 1 Course Listing
The following matrix delineates the classes that have been proposed for the PremierOne product line.
The matrix includes the number of classes per course type, the maximum number of participants per class and the location of each of the classes. Additional class modules may be obtained by the Customer for an additional fee.
Motorola Solutions offers in- person onsite, virtual, and Learning eXperience Portal (" LXP") training.
Computer- based LXP training is available on demand during the deployment process and for 30 days after live cut. Continued availability of the training module is based on the LXP training package included in the proposal.
LXP- P — students must complete LXP prerequisites before attending in- person training LXP- C— these training classes are entirely conducted via LXP on demand with no in- person training component
LXP- R— this training offers refresher components that can be taken on demand after the inperson training is completed.
Onsite — in- person training from an onsite instructor conducted at the Customer' facilities Virtual— virtual instructor- led training ( class will be recorded and made available for future Customer use)
r---
Course Module Maximum Number of E Total Users Method of, Not FTo Y, .. ' -
Vic.
y;
krT
t P ` ;-, a-": s
No Classes ¢' Trained Instruction . Exceed
Fr ('' ',„ t"t , c" G''" `£ a . m- r'`• c
Attendees s Included hours)
flar . ar r:
perClass 7 n aper Class .
i ..., cxi,'. s, !'- mt=_' ,. 2.
PremierOne CAD/ Mobile Client All All All LXP- C 4
Installation ( 201- C) subscribers subscribers subscribers PremierOne CAD/ Mobile 6 1 6 Onsite & 80
Provisioning Training ( 202- 0) LXP- R
PremierOne Computer Aided 12 1 12 LXP- P& 32
Dispatch Train- the- Trainer( 203- 0) Onsite
PremierOne Mobile Overview ( 210- 30 1 30 Virtual 2
V)
PremierOne Mobile Train- the- 12 1 12 Virtual 4
Trainer for Law Agencies ( 211- V)
PremierOne CAD/ Mobile/ Records 4 1 4 LXP- P& 24
System Administrator( 103- 0) Onsite
PremierOne CAD/ Mobile System 4 1 4 LXP- P& 24
Administrator( 104- 0) Onsite
Training Plan MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 5 •
ModuleMaximum Method. of- i Number of-- ° otal, Users
f
Not Toy
3Trained ; struction Exceed
Attendees Included
IE,
r er
SSRS Report Builder Training in
Cdi^.'
6 0'.. a
1 6
t x
LXP- P,
F-n
24 PremierOne for CAD/ Mobile ( 205- 0) Onsite&
LXP- R
Intelligent Data Discovery in 6 1 6 LXP- P& 24
PremierOne CAD ( 206- V) Virtual
PremierOne Records Provisioning 6 1 6 LXP- P& 72
Training ( 301- 0) Onsite
PremierOne Records Train- the- 12 1 12 LSM- P & 32
Trainer( 302- 0) Onsite
PremierOne Records Advanced 4 1 4 Onsite 40
Configuration Tool ( ACT) Training
303- 0)
SSRS Report Builder Training in 6 1 6 LXP- P, 24
PremierOne for Records ( 305- 0) Onsite&
LXP- R
Intelligent Data Discovery in 4 1 4 L- P & 24
PremierOne Records ( 306- V) Virtual
PremierOne Handheld Training All All All LXP- C 4
210- C) subscribers subscribers subscribers
Note: Customer can avail themselves of LXP while covered by maintenance.
7. 2 Training Overview
Motorola considers training to be an extremely important aspect of the system installation and requires working closely with the Customer. Motorola' s instructors are certified through the Learning and Performance Institute' s Trainer Performance Monitoring and Assessment (TPMA) program as well as their Online Learning Facilitators Program.
Motorola utilizes a Learning Management System for both online and on- site training. The Learning Management System will be demonstrated during the project kick-off. Shortly after kick off the Customer will designate a Customer Training Representative. This individual will be the contact for the Learning Management System and Motorola trainers. Access to the Learning Management System will be provided to each Customer PremierOne User. The Customer Training Representative will provide Motorola user names and email addresses so access to the LXP can be completed. The Customer Training Representative should be familiar with the Customer' s daily operations and must attend ( or designate a replacement) each Motorola educational course. Motorola trainers will rely on this representative to be the one point of contact for Motorola staff when policy and procedural questions arise, act as course facilitator, and act as the Customer' s educational monitor. The Customer will also identify the personnel who will serve as trainers. These individuals must participate in all the Train- theTrainer courses. In addition to the skills described below, the Customer' s trainers must have prior Training Plan MOTOROLA SOLUTIONS 4111
Use or disclosure of this proposal is subject to the restrictions on the cover page.
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 experience as a classroom instructor and a thorough understanding of the Customer's operations.
Other courses will require participants from different areas of the Customer' s operations as shown in the individual course descriptions, detailed in Motorola training course descriptions.
7. 2. 1 System Administrator
The Customer will appoint a key individual to act as the System Administrator. This individual will be responsible for reporting/ verifying problems, completing and maintaining application configuration, and performing system administrative duties such as system back- ups, archives, etc. The designated individual should be proficient in Windows and possess database administration and PC and System knowledge. Motorola strongly recommends that the system administrator( s) be proficient in the prerequisites defined in the document.
The Customer is responsible for ensuring that its system administrators are proficient in the prerequisite technologies. These technologies are embedded in the Motorola applications; however, training in these technologies will not be provided by Motorola.
Microsoft Technologies
Windows Administration
SQL Server 2017
SQL Server Reporting Services
System Center 2016 ( SCOM)
7. 2. 2 Training Facilities and Schedules
The Customer shall provide facilities for training courses which are alcohol and smoke-free. Both the classroom and workshop classes will require a projector that can be connected to a PremierOne System workstation, white- board for instructor' s use and shall accommodate student note taking. The workshop format also requires multi- monitor student workstations. Students and instructors will dedicate class time to training and will not be subject to interruptions. At least two days prior to each onsite training course, the instructor shall have access to the training facility and all workstations for setup and workstation configuration. All training will be held at the Customer's site or online utilizing the Learning Management System; at least two weeks prior to onsite training courses, the customer must supply Motorola with a roster of course attendees and they will be provided access to Pre- Requisite training that must be completed prior to the onsite training course start date. Motorola and the Customer shall mutually agree to training schedules to accommodate the Customer' s shift operations and other site- specific requirements. Evening courses will end by 11: 00 p. m. Weekends and Holidays will not be used as training days.
Training Methods and Procedures
Motorola offers on- site training and online training both coordinated with the Software Enterprise learning management system. Types of training courses include:
Administrative workshops; focused on providing specialized users with in- depth knowledge on the features, operational, and administrative functions of the system.
Train the Trainer; instructor- led classroom training that provides key individuals with extensive hands- on use of the system utilizing true-to- life incident scenarios so they can develop and provide training to new users.
Training Plan MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 End User Training; Instructor- led classroom training that provides users with instruction on subject matter relevant to their respective role in using and or supporting the PremierOne System. In addition to facilitated discussion, End User training consist workshop elements where needed, to provide hands on demonstration of the material being presented.
Instructor Led virtual online training using the Learning Management System.
Online "Anytime" training using the Learning Management System.
Students have should a typing proficiency of 25 wpm, knowledge of PCs and Microsoft Windows, and have completed course prerequisites as listed in the course descriptions prior to the classroom training.
Designated Motorola Instructors will provide application instruction using several techniques and materials.
Instructor Lesson Plan: The instructor' s tool for planning the detailed course content on a module- by- module basis.
Training Course Agenda: The student handout that outlines the course sequence of events including duration, and course modules.
Worksheets, Job- Aids, Quizzes, retention instructional activities.
Training Course Objectives: The instructor' s predefined course objectives. These are provided for Train- the- Trainer classes only.
Evaluations: On the final day of a training class, the students will be asked to complete an Instructor Evaluation form. They are optional forms and anonymity is acceptable.
Certificates of Attendance: Students completing the onsite and online classes will receive Certificates of Attendance.
Attendance Rosters: Customers will provide to the Motorola instructor a roster listing the names 11111 of training participants ten ( 10) days prior to the start of the course. Instructors will complete Attendance Rosters of actual participants for each day of training Prerequisite training for onsite courses using the Learning Management System to provide base knowledge for all students prior to the start of on the onsite class.
Motorola PremierOne User Documentation: An electronic copy of the applicable Motorola Reference Manuals and documentation will be provided prior to training. The Customer is responsible for duplicating and delivering manuals to participating students prior to class commencement.
7. 2. 3 Training Environment
PremierOne has a fully functional second environment that can be used for training. This training environment will enable the Customer' s trainers to provide on- going training. This training environment also allows training to continue without interruption of the real time operations. Use of the training environment is covered in the Train the Trainer classes.
7. 2. 4 Session Attendance
Motorola is committed to providing a quality training experience and desires that the Customer receives the maximum benefit from each onsite training session. Each training session has been sized to provide the optimal training environment that meets the needs of the students in relation to the complexity of the material being presented. Given the nature of the material being presented and the Training Plan MOTOROLA SOLUTIONS 4111
Use or disclosure of this proposal is subject to the restrictions on the cover page.
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 intensity of the training, it is imperative that maximum course numbers not be exceeded. In the event the number of students in attendance exceeds the published maximum number of students and the list of participants identified on the training roster, Motorola will take corrective action, ensuring the integrity of the session is maintained and the student' s ability to learn is protected. Motorola corrective action may include:
Delaying the start of training until the number of students in attendance is in line with the maximum number of students allowed for the session.
Splitting the class into multiple sessions. In such a case, the Customer will be charged for multiple occurrences of the class plus additional expenses, including travel related expenses, incurred by Motorola Solutions.
Delaying the classroom training until the Prerequisite training has been completed in the LXP by each learner.
7. 2. 5 Learning eXperience Portal ( LXP) Requirements
The LXP is accessed via internet browser. Motorola will configure a customer specific portal view of the Learning Management System, known as an organization. This provides autonomy to the agency utilizing LXP.
Accounts to access the LXP are created for each learner using their Email address. All learners accessing LXP content must have their own account within the LXP. A learner will need to have access to the internet via workstation, laptop, tablet or smartphone to access learning.
Customer LXP Administrators will be given the ability to build Groups, a more granular segmentation of the LXP that is generally utilized to separate learners of functions ( i. e. dispatchers, call takers, patrol, and firefighter). One learner can be assigned to multiple groups if necessary. Learners can be assigned training from a Learning Path, a collection of courses that include likeminded courses.
In most cases audio accompanies visual display; speakers or headsets are recommended to utilize full functionality of the LXP. Course assessment evaluations are also accessed via the LXP. Access to these evaluations in the classroom is suggested.
LXP Learner Subscription Package
Learner- level subscriptions have been included for 500 personnel who are expected to be users of one or more products. Customer resources will have access to the LXP training materials during deployment and as long as the post- live subscription is maintained during the warranty/ maintenance period. Learner level subscriptions allow access to all materials available for the applications included in this Training Plan. A Learner level subscription that allows the Customer to create their own content is available at an additional cost.
7. 3 Course Descriptions
The following tables provide detailed descriptions of training courses that will be provided as part of the system at the location indicated.
Training Plan MOTOROLASOLUTlONS
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 1: PremierOne CAD/ Mobile Client Installation ( 201- C) Provide selected personnel with sufficient knowledge to install PremierOne 1111 CAD and/ or Mobile client software on workstations. Includes prerequisite third- C 4lec U party software. If the customer desires, an imaging solution can be presented. xyr1
Course: LXP- C
Materials
L.oca ` On Demand
Durations Approximately 1 hour of online training material Participarits IT staff who are responsible for installing workstation software Class Sze1 N/ A
Pegwste;a Knowledge of Microsoft operating systems and basic software installation practices
Environment) Each workstation or device must have an internet connection to the LXP Setup:' system
Table 7- 2: PremierOne CAD/ Mobile Provisioning Training ( 202- 0) Goal; Provide detailed instruction on Mobile and Computer Aided Dispatch ( CAD) provisioning data files.
Couse • PremierOne CAD/ Mobile Provisioning Guide
Materials. • Course Outline
Locatton: 1 Customer' s facility
D aon • Session 1: 40 hours over five consecutive days onsite Session 2: 40 hours over five consecutive
x x • Approximately l
lly 8 hours online prerequisite tdra n ng
onsite
Participants Those responsible for making the decisions on configuration options and have participated in the business process review.
Class Size Maximum of six( 6) students
Prerequisites • LXP Prerequisite training courses
Knowledge of current Mobile and CAD application and configuration and agency SOPs.
Microsoft and ESRI proficiency as defined in the Prerequisites Section.
Environments • One ( 1) workstation for each participant Setup: • Each workstation or device used for LXP prerequisites must have an r
y
internet connection
CAD workstation for each participant with network connection to the PremierOne servers
In workstation( s)
Projector
White board ( if possible)
r
r•
u • Microsoft Excel should be installed on at least one training workstation Training Plan MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 3: PremierOne Computer Aided Dispatch Train-the-Trainer (203- 0) Goal Provide selected personnel with sufficient knowledge to support a comprehensive end user training program.
Course • CAD User Guide
Materials • CAD Online Help ( accessible through the CAD Client) Course Outline
LXP refresher training courses
Locatin Customer' s facility
Duration Up to 32 hours over four consecutive business days onsite Approximately 8 hours of online prerequisite material
Participants:' Instructors who are responsible for the in house training of employees and for ongoing user training.
t Class Size: a Maximum of twelve ( 12) students
Prerequisite:' Knowledge of current CAD application and customer operations. re LXP Prerequisite training courses.
a
PremierOne CAD Overview
1 - PremierOne CAD/ Logging in
azf`` PremierOne CAD/ Logging Out
PremierOne CAD/ Info Panel
p 6u• - PremierOne CAD/ Dynamic Help
PremierOne CAD/ Function Keys
PremierOne CAD/ Keyboard Shortcuts
r .
PremierOne CAD/ Command Line Syntax/ Punctuation
PremierOne CAD/ Clearing the Work Area
PremierOne CAD/ Location Verification
Environment • Each workstation or device used for LXP prerequisites must have an Setup internet connection
CAD workstation for each participant with network connection to the R
PremierOne servers
Instructor' s workstation( s) with network connection
wY • Projector
White board ( if possible)
NOTE: Allow two weeks from the end of train- the- trainer to the beginning of end user training to allow customer to build site- specific documentation and outline for end user classes. The Motorola Solutions Instructor will be available for 4 r; remote consultation in producing documentation and outline.
Training Plan MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 396 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 4: PremierOne Mobile Overview( 210-V)
F.71-7::-.77.?-,... 7'.641 Provide a virtual instructor- led overview demonstration of the use of the re* PremierOne Mobile client.
Course None
Materials
Duration:. Up to 2 hours in a single business day
Partrcipantsa Any user of PremierOne Mobile client
Class,Size- Maximum of thirty (30) students
requisite: Knowledge of current Mobile application and customer operations.
Errvrronment= Instructor' s workstation( s) with network connection Set
Table 7- 5: PremierOne Mobile Train- the- Trainer for Law Agencies ( 211- V) im Goal 9 Provide selected personnel with sufficient knowledge to support a 2 comprehensive end user training program.
u'SkCoiatse • PremierOne Mobile User Guide
Mat rials Course Outline
Duration Up to 4 hours in a single business day
L. Pieticipenii: 1 Instructors who are responsible for the in house training of employees and for ongoing user training. 1111 Crest: Site:.Size:. Maximum of twelve ( 12) students Prerequisit' e;) Knowledge of current Mobile application and customer operations.
Environment • A workstation or device for each participant with network connection A ' Setom • Instructor' s workstation( s) with network connection Table 7- 6: PremierOne Mobile Train-the-Trainer for Fire/ Medical Law Agencies (212-V) GI Provide selected personnel with sufficient knowledge to support a comprehensive end user training program.
Course Materials • PremierOne Mobile User Guide
Course Outline
uDuration Up to 4 hours in a single business day
Participants Instructors who are responsible for the in house training of employees and for I • " ` ongoing user training.
ClassySize:, Maximum of twelve ( 12) students
Prerequisite Knowledge of current Mobile application and customer operations.
Enyironment1 • A workstation or device for each participant with network connection Instructor' s workstation( s) with network connection
Training Plan MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 397 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 7: PremierOne CAD/ Mobile/ Records System Administrator Training ( 103- 0) diTiaitl, Provides practical techniques for system administration and maintenance of the CAD, Mobile and Records components of the PremierOne system.
Course • PremierOne System Administration Guide
Materials: Course Outline
Location Customer' s facility
Duration: Up to 24 hours over three consecutive business days Participants: System Administrators- personnel responsible for the day-to-day management of the system.
Cass,Szea Maximum of four( 4) students
Prerequisites • LXP pre-class testing to determine if the student has the appropriate skill zR levels
r •
LXP prerequisite training courses
h' • Knowledge of customer site network, IT policies and operations.
Microsoft proficiency as defined in the Prerequisites Section.
Environment' • Each workstation or device used for LXP prerequisites must have an Setup internet connection
Instructor' s workstation( s) with network connection to the PremierOne servers
Projector
White board ( if possible)
Training Plan MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 398 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 8: SSRS Report Builder Training in PremierOne CAD/ Mobile ( 205- 0) Goal Provide selected personnel with knowledge on how to create custom reports X
1 against the PremierOne Reporting Data Warehouse ( RDW) using Microsoft SQL Server Reporting Service ( SSRS) and Report Builder software.
Couse SSRS Training Guide
Materials: E
Locatn Customer' s facility
Durat n Up to 24 hours over three consecutive business days 1 Participantsi Personnel who will create custom reports Class Sizer Maximum of six( 6) students
Prerequisite • Class participants must have some knowledge/ experience of creating " on demand" reports.
t° W • Class participants should have experience working with relational database r structures as well as writing and understanding transact SQL code.
Environment Student Workstations:
Setup: • One( 1) workstation for each attendee with a connection to the PremierOne system environment.
The following is the current list of Operating Systems and Browsers supported for the web portal.
o Windows 7, 8. 1, 10; Windows Server 2008 R2, 2012, 2012 R2 o Microsoft Edge (+) Preferred
o Microsoft Internet Explorer 10 or 11
o Google Chrome (+)
o Mozilla Firefox(+)
4 . • Microsoft SQL Server Reporting Services installed, configured, and x
x working.
fl Microsoft Report Builder installed.
Optional:
SQL Server Management Studio on each Student Workstation One( 1) CAD Client for the class is preferred in the case data entry needs F1J to take place in order to report against.
System Requirements:
fir+ Data pre- exists in the Reporting Data Warehouse ( data is typically propagated during the training courses.)
Instructional Requirements:
Instructor' s workstation( s) with network connection
Projector
White board ( if possible) f : a
Training Plan MOTOROLA SOLUTIONS ip
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 399 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 9: Intelligent Data Discovery in PremierOne CAD ( 206-V) l: Provide selected personnel with knowledge to create Business Intelligence dashboards in PremierOne using Microsoft SQL Server Reporting Services r
tools ( SSRS) and Report Builder software.
q'.. Course Reporting and Analytics Intelligent Data Discovery Training Guide atenals:
ocation Virtual
ationj Up to 24 hours over three consecutive business days.
Palrticipants:l Personnel who will be responsible for building Business Intelligence Dashboards and reports used for statistical analysis.
Class Size: Maximum of six ( 6) students
Prerequisite: • Successful completion of( 205- 0)- SSRS Reporting Training for PremierOne CAD.
Experience in creating Reports using Microsoft SQL Server Reporting a Services.
Familiarity with T- SQL statements for querying data within a SQL Server database
Completion the PremierOne- CAD Reporting - Introduction to Intelligent F= Data Discovery course available on the LXP.
Student Workstations: Environment, v
Setup • One( 1) workstation for each attendee with a connection to the PremierOne system environment.
a • The following is the current list of Operating Systems and Browsers 3Y
rt r
supported for the web portal.
o Windows 7, 8. 1, 10; Windows Server 2008 R2, 2012, 2012 R2 o Microsoft Edge(+) Preferred
o Microsoft Internet Explorer 10 or 11
o Google Chrome (+)
o Mozilla Firefox(+)
Microsoft SQL Server Reporting Services installed, configured, and working.
Microsoft Report Builder Installed.
All Training workstations installed with SQL Server Management Studio.
System Requirements:
Existingdata in the DHStoreAnalysis ( data is typically durin Y Yp Y9 the TTT course)
L Instructional Requirements:
Instructor' s workstation( s) with network connection
Projector
White board ( if possible)
Training Plan MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 400 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 10: PremierOne Records Provisioning Training (301- 0) 7 7Goal: Provide selected personnel with sufficient knowledge to configure PremierOne Records to meet the agency' s needs, including security, agency code tables, personnel, and other administrator items
Course; • PremierOne Records Provisioning Guide
Materials= . LXP prerequisite training courses
Course Outline
ih'ekibitit Customer' s facility
Durat on 1 • Session 1: Up to 24 hours over three consecutive business days Session 2: Up to 24 hours over three consecutive business days Session 3: Up to 24 hours over three consecutive business days Particpants Administrators who are responsible for configuring agency information Glass Size° Maximum of six( 6) students
Prerequisite:, • Knowledge of current business practices LXP Prerequisite training courses
Envl ronmentl • Each workstation or device used for LXP prerequisites must have an Setup Internet connection
t. •
Records workstation for each participant with network connection to the PremierOne servers
Instructor' s workstation( s) with network connection
Projector
White board ( if possible)
NOTE Allow at least four weeks from the end of provisioning training to perform the necessary work prior to the PremierOne Records Train-the-Trainer classes This course can be broken down into modules based on which personnel need to be in attendance. There will also be working sessions to aid the Agency with proper provisioning
Training Plan MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 401 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 11: PremierOne Records Train- the- Trainer ( 302- 0) s Goals Provide selected personnel with sufficient knowledge to support a x
F
comprehensive end user training program.
T r
4",,-. Course. • PremierOne Users Guide
4'-`. 7
1 Materials • LXP prerequisite training courses
t Course Outline
Location Customer' s facility
Duration Up to 32 hours over four consecutive business days d Participa: Instructors who are responsible for the in house training of employees and for ongoing user training.
tClr ass Size: Maximum of twelve ( 12) students
Prerequisite Knowledge of current FBR application and customer operations LXP Prerequisite training courses
Environment • Each workstation or device used for LXP prerequisites must have an Sets. internet connection
A • Records workstation for each participant with network connection to the PremierOne sewers
Instructor' s workstation( s) with network connection
I • Projector
White board ( if possible)
Nta Allow two weeks from the end of train- the- trainer to the beginning of end user training to allow customer to build site- specific documentation and outline for end user classes. The Motorola Solutions Instructor will be available for rN remote consultation in producing documentation and outline.
Training Plan MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 402 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 12: Prmi r ne Records Advanced Configuration Tool (ACT) Training (303- 0 Goal: To learn to make user interface( UI) modifications in PremierOne Records using the Advanced Configuration Tool ( ACT). ACT is a development tool provided for the Customer' s use to make changes to forms, printouts, and navigation. The class will provide guidelines for the allowable changes. rCo`se • PremierOne Records Advanced Configuration Guide Materials: • Course Outline
N` Location; Customer' s facility
Duration: 40 hours
F.*. ti:ciillInt0: 1 Personnel responsible for system configuration CISze: Maximum of four( 4) students
Prerequisite: • Knowledge of current Records application and customer operations.
Participants should have a working knowledge of computer systems.
Database knowledge is preferable.
I
Eriv ronmerit • A workstation for each participant with network connection Seturvd • Instructor' s workstation( s) with network connection a ,
s • Projector
White board ( if possible)
NOTE '' This training will include hands on work with the on- site trainer to help configure the application. Not all configuration may be accomplished during class, so please allow additional time after the end of training in order to configure the application further. This class is not an extension of the PremierOne Records Provisioning class, and requires an advanced level of expertise.
Training Plan MOTOROLA SOLUTIONS 411
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 403 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3. 2021
PremierOne CAD, Mobile.& Records System with CommandCentral Responder PS-000124126 Table 7- 13: SSRS Report Builder Training in PremierOne Records ( 305- 0) Goal Provide selected personnel with knowledge on how to create custom reports against the PremierOne DHStoreAnalysis Database using Microsoft' s SQL Server Reporting Service ( SSRS) and Report Builder software.
Course SSRS Training Guide
Materials:
Locaton Customer' s facility
Duration u Up to 24 hours over three consecutive business days Partici ants• Personnel who will create custom reports
Class tzea; Maximum of six( 6) students
Prerequisite • Class participants must have some knowledge/ experience of creating " on demand" reports
Class participants should have experience working with relational database structures as well as writing and understanding transact SQL code.
Environment Student Workstations:
Setup • One( 1) workstation for each attendee with a connection to the PremierOne system environment.
The following is the current list of Operating Systems and Browsers supported for the web portal.
tt o Windows 7, 8. 1, 10; Windows Server 2008 R2, 2012, 2012 R2 o Microsoft Edge(+) Preferred
o Microsoft Internet Explorer 10 or 11
o Google Chrome (+)
rx xa
o Mozilla Firefox(+)
Microsoft SQL Server Reporting Services installed, configured, and 7~? working.
Microsoft Report Builder installed.
Optional:
SQL Server Management Studio on each Student Workstation System Requirements:
FX Data pre- exists in the DHStoreAnalysis ( data is typically propagated during the training courses.)
Instructional Requirements:
Instructor' s workstation( s) with network connection
Projector
White board ( if possible)
Training Plan MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 404 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 14: Intelligent Data Discovery ( IDD) Training in PremierOne Records ( 306- V) Goal Provide selected personnel with knowledge to create Business Intelligence dashboards and analytical reports in PremierOne using Microsoft Server Reporting Service ( SSRS) and Report Builder software.
xGourse Reporting and Analytics Intelligent Data Discovery Training Guide for Records Materials Locations Virtual
Duration: Up to 24 hours over two consecutive business days.
Particroai is; Personnel who will create Business Intelligence Dashboards or reports used for statistical analysis
Glass$ ize: Maximum of six ( 6) students
erequisite: • Successful completion of( 305- 0)- SSRS Reporting Training for PremierOne Records.
m Experience in creating Reports using Microsoft SQL Server Reporting Services.
Familiarity with T- SQL statements for querying data within a SQL Server database
Environlm n
Student Workstations:
Se#ups . One( 1) workstation for each attendee with a connection to the PremierOne system environment.
The following is the current list of Operating Systems and Browsers supported for the web portal.
o Windows 7, 8. 1, 10; Windows Server 2008 R2, 2012, 2012 R2 oMicrosoft Edge (+) Preferred
o Microsoft Internet Explorer 10 or 11
o Google Chrome (+)
o Mozilla Firefox(+)
Microsoft SQL Server Reporting Services installed, configured, and working.
Microsoft Report Builder Installed.
All Training workstations installed with SQL Server Management Studio.
System Requirements:
i Existing data in the DHStoreAnalysis ( data is typically propagated during
1. 1 the TTT course)
2:•:;•'-` Instructional Requirements:
Instructor' s workstation( s) with network connection
tf• Projector
White board ( if possible)
Training Plan MOTOROLA SOLUTIONS 4111
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 405 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD. Mobile,& Records System with CommandCentral Responder PS- 000124126 Table 7- 15: PremierOne Handheld Training ( 210- C)
z a
al:' Through the Learning Management System, provide a training program on the functionality of PremierOne Handheld.
t ¢
Cous PremierOne Handheld User Guide
is Location LXP
itiUratlonC= 4 Hours
r7Pcipants 1 PremierOne Handheld users
CI ass Size N/ A
Prerequ lte`
r
Knowledge of customer' s current Mobile application and operations.
En fironine it Each workstation or device used for LXP training must have an internet Setup. connection
sNOTE In order for the users to have access to the PremierOne Handheld application for live use, the relevant Mobile provisioning, to include the setup of user accounts, must be completed.
IIITraining Plan MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 406 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Section 8
ricing
Motorola pricing is based on a complete system solution. The addition or deletion of any component( s) may subject the total system price to modifications.
This Proposal is valid until December 23rd, 2021.
This Proposal includes one software refresh.
8. 1 Base Pricing
8. 1 . 1 Proposal Pricing Summary
1h Pr, ' osal' Item Description h
t •
t : Total $ Amounts
73 h m . '
fi r . w
v* 7 g 3a- t
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a,:. E" k._.,... z s: n°..x`.;.. z:. z.,: a'
Motorola Application Software 1, 444, 705
Motorola Interface Fees 38, 000
Server Hardware/ Software 464, 454
Third Party Partner Software and Implementation 33, 036 Implementation and Installation Services 2, 138, 782
SUBTOTAL 4, 118, 977
System Discount( Based on Migration & 2021 contract execution timing) 2, 853, 977) TOTAL 1, 265, 000
Maintenance ( Yr 2- 5) See Table 8. 1. 2 1, 464, 269
Command Center Responder Subscription ( Yr 2- 5) See Table 8. 1. 4 15, 000 GRAND TOTAL 2, 774, 269
Pricing MOTOROLA SOLUTIONS ill
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 407 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
8. 1. 2 Maintenance Pricing Summary ( Software Refresh, CLIPS, CC Jail) t••,. xs
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Standard Maintenance Summary : • rte..: .
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rir " i°{ t p7{ r y fiEi='•.!P Note Maintenance pricing is based on a 3% escalator throughyear 5 Changes in configuration or countmillt{ s3f{{ result In aichang eltoTmaintenance, pncinuMaintenanceipncingApostvear 5 is negotiated at time of pure asegi4.14 Maintenance; fo Fliird{ Party products is subject to change based on{ prices quoted from the partners for first iii 6 aN, is,. r___. .., . s..._ .. .„ ,.. fpm Intenancai l : ._, -._. x.:. g r Y: . a.<-: h.. v- ars:;;- s;> i ?: r, i? L. . r{ - ai •t:::: tifg: s..=",•-.._ iVFt!- a,, s, n,,:; a.:{ E 3:.: E; ai': 3:_ 93, is: r. F.' ta 4,: T,<..t-.. f3' Ft -.,::
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Embedded MaintenanceforMlcrosoft products is limited totSystemsiCenter OperationsManager embedded utirt rlicenge Maintenance for7Mlcrosoft Wmdows Server and Microsoft SQLServer IsNOT..includid 4 ; Maintenance includes one1Software Refresh oyer the 5 year; contract term e hit#s
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Maintenance/ rSupportof current Flex System ( excluding CC; Jail) iwill conclude at Beneficial use of proposed , PremlerOne system re 1i2
8. 1 . 3 PremierOne Detail Pricing and Equipment List
s>.. t
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PremierOne CAD Software
PremierOne CAD Server License ( Primary) I
PremierOne CAD Dispatch ( CAD Client and Mapping) 10
Combo P1 AVL and Astro ARL Vehicle and Responder Location Tracking Module License 1 PremierOne Mobile Software
PremierOne Mobile Server License ( Primary) 1
PremierOne Mobile Windows Client Per Device License ( 1- 50 units) 50 PremierOne Mobile Windows Client Per Device License ( 51- 100 units) 42 PremierOne Mobile iOS/ Android Client Per Device License ( 1- 50 units) 50 PremierOne Mobile iOS/ Android Client Per Device License ( 51- 100 units) 50 PremierOne NGICC Software
Subscriber Portable or Mobile ( Person Location Tracking) Per Radio CA02802AA 110 PremierOne Records Software
PremierOne Records Tier 2 Server License( 51 to 500 users) 1 PremierOne Records Client License 105
Pricing MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 408 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 PremierOne Mobile Records Client License 81
Property& Evidence 1
Advanced Configuration Tool 1
PremierOne Software
PremierOne Query Service Server License 1
PremierOne GIS Editing Client Plug- In License 1
PremierOne CAD & Mobile Reporting Service Server License 1 PremierOne Records Reporting Service Server License 1
PremierOne Mapping Server License 2
Interfaces: Yearly Maintenance
911 1
CopLogic 1
HipLink 1
AFIS 1
ProQA 1
Redflex Citations 1
eJustice Query 1
eJustice 1
State IBR 1 111111
State TAR 1
Network Hardware
Extreme Networks Summit X620- 16t Switch 2
Extreme Networks Summit X620- 16t Switch 5Yr Maintenance 2 Extreme Networks Summit X460- 48 00B Switch 1
Extreme Networks Summit X460- 48 00B Switch 5Yr Maintenance 1 PremierOne FortiGate FG- 501E Firewall Device 2
PremierOne FortiGate FG- 501E FortiCare 5Yr Maintenance 2 PremierOne FortiGate AC Power Supply for FG- 300/ 301 E and FG- 500/ 501E 2 Other Hardware and Software
PremierOne Cable RJ- 45( M) to RJ45( M) STP 2. 44M CAT6a Blue 2 PremierOne Cable RJ- 45( M) to RJ45( M) UTP 2. 44M CAT6a Aqua 8 PremierOne Cable RJ- 45( M) to RJ45( M) UTP 2. 44M CAT6a Black 4 PremierOne Cable RJ- 45( M) to RJ45( M) UTP 2. 13M CAT6a Blue 2 PremierOne Cable RJ- 45( M) to RJ45( M) UTP 2. 13M CAT6a Aqua 2 PremierOne Cable RJ- 45( M) to RJ45( M) UTP 2. 13M CAT6a Black 2 Pricing MOTOROLA SOLUTIONS 411
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 409 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS-000124126 ii`.. '_ T ".—„,. ,,.,;., ....--,< .. h 4`. x: •' { x•.- 7- r Prrb%"",",—•-,---- :
may p P' 3
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PremierOne Cable RJ- 45( M) to RJ45( M) UTP 2. 13M CAT6a Orange 10 PremierOne Cable RJ- 45( M) to RJ45( M) UTP 30. 5cm CAT6a BLUE 2 PremierOne Cable RJ- 45( M) to RJ45( M) UTP 15. 2cm CAT6 RED 1 PremierOne 10GBASE50CM Twinaxial Cable 6
Lantronix UDS1100 ( One Required for Each 911 Interface) 2 Microsoft SQL Server Enterprise 2017 4 Core ENT Base License 3 Microsoft SQL Server Standard 2017 4 Core STN Base License 5 Microsoft® SysCtrDatacenter 2016 2 Core Base and Add License 36 Microsoft® SysCtrDatacenter 2016 2 Core Add License Maintenance 36 Server Hardware and Software
PremierOne HPE 42U Enterprise 800mm Wide Rack, with Console, KVM Switch, and Monitored PDUs 1 Panduit Cable Strain Relief Bar for PremierOne 4
PremierOne HPE DL360 Gen10 Host Server 3
PremierOne HPE DL360 Gen10 Host Server 5 Yr. 24x7 Maintenance 3 PremierOne HPE DL360 Gen10 Monitor Server 1
PremierOne HPE DL360 Gen10 Monitor Server 5 Yr. 24x7 Maintenance 1 VMWare vSphere 6 Ent+ CPU 7
VMWare vSphere 6 Ent+ CPU 1 Yr. 24x7 Maintenance 7
VMWare vCenter 6 Std. 1
VMWare vCenter 6 Std. 1 Yr. 24x7 Maintenance 1
VM, Monitoring and ADC SW SolarWinds Network Performance Monitor SL250 License 1 SolarWinds Network Performance Monitor SL250 Yearly Maintenance 1 VM, Monitoring and ADC SW SolarWinds NetFlow Traffic Analyzer SL250 License 1 SolarWinds NetFlow Traffic Analyzer SL250 Yearly Maintenance 1 F5 BIG- IP LTM 1G Load Balancer 2
F5 BIG- IP LTM 1G Load Balancer 1 Yr. 24x7 Maintenance 2 Storage Hardware and Software
Storage Nimble Storage HF20 SAN 21TB RAW 21x1TB HDD+ ( 3. 6TB flash) iSCSI Bundle 1 Nimble Storage HF20 SAN 21 1 Yr. 24x7 Maintenance 1
Storage HP StoreOnce 3520 1
HP StoreOnce 3520 1 Yr. 24x7 Maintenance 1
Third Party Partners
CommSys Query Services Software Licenses Implementation Services 1 Implementation and Installation Services
Pricing MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 410 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
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SOLUTIONS •Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential
Restricted PS-000124126/
CAP21P275A Page 8-
Packet Pg. 411 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 303 PAYMENT TERMS
Except for a payment that is due on the Effective Date, Customer will make payments to Motorola within thirty ( 30) days after the date of each invoice. Customer will make payments when due in the form of a check, cashier' s check, or wire transfer drawn on a U. S. financial institution. If Customer has purchased additional Professional or Subscription services, payment will be in accordance with the applicable addenda. Payment for the System purchase will be in accordance with the following milestones.
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2 ) Shipment of Equipment from Staging 30%
P.::=YarAiill Installation of Equipment 10%
4 ) i Final Acceptance 20%
Motorola shall make partial shipments of equipment and will request payment upon shipment of such equipment. In addition, Motorola shall invoice for installations completed on a site- by- site basis or when professional services are completed, when applicable. The value of the equipment shipped/ services performed will be determined by the value shipped/ services performed as a percentage of the total milestone value. Unless otherwise specified, contract discounts are based upon all items proposed and overall system package. Overdue invoices will bear simple interest at the maximum allowable rate by state law.
410 For Maintenance and Support Plan and Subscription Based Services: Motorola will invoice Customer annually in advance of each year of the plan.
8. 4 Invoicing & Shipping ddres es:
INVOICING AND SHIPPING ADDRESSES. Invoices will be sent to the Customer at the following address:
Name: Michele Davis
Address: 777 Cypress Avenue, Redding CA 96001
Phone: 530- 245- 7157
Email:
The address which is the ultimate destination where the Equipment will be delivered to Customer is:
Name: Bill Johnson
Address: 111 S• u h Street Re• din• CA 96001
The Equipment will be shipped to the Customer at the following address ( insert if this information is known):
Name:
II
Address: 3101 South Street, Reddin• CA 96001
Phone: 530- 245- 7406
Pricing MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
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PS-000124126/ CAP21P275A
Packet Pg. 412 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Section 9
Terms • ns: Cinditons
Master Customer Agreement
This Master Customer Agreement ( the " MCA") is entered into between Motorola Solutions, Inc., with offices at 500 W. Monroe Street, Suite 4400, Chicago, IL 60661 (" Motorola") and the entity set forth in the signature block below (" Customer"). Motorola and Customer will each be referred to herein as a Party" and collectively as the " Parties". This Agreement ( as defined below) is effective as of the date of the last signature ( the " Effective Date").
RECITALS
Whereas, all rights and obligations relating to the Professional Services, Purchase and Software License Agreement (" Existing Agreement"), by and between Spillman Technology Inc. and the City of Redding, CA, effective May 10, 2017 is hereby terminated. Following the Effective Date of this Agreement, neither party shall have any rights or obligations under the Existing Agreement, including without limitation, ( i) any ongoing maintenance obligations by Motorola, ( ii) any ongoing payment obligations by Customer with respect to maintenance and as applicable, ( iii) any license to any on- premises software.
Whereas, simultaneously with this Agreement, the Parties will enter into a statement of work for the Jail Management System (" JMS"), and the terms and conditions applicable to JMS provided to the Customer by MSI under the Existing Agreement shall be those set forth in this Agreement.
Agreement.
1. 1. Scope; Agreement Documents. This MCA governs Customer' s purchase of Products ( as defined below) and Services ( as defined below) from Motorola. Additional terms and conditions applicable to specific Products and Services are set forth in one or more addenda attached to this MCA ( each an Addendum", and collectively the " Addenda"). In addition, the Parties may agree upon solution descriptions, equipment lists, statements of work, schedules, technical specifications, and other ordering documents setting forth the Products and Services to be purchased by Customer and provided by Motorola and additional rights and obligations of the Parties ( the " Ordering Documents"). To the extent required by applicable procurement law, a proposal submitted by Motorola in response to a competitive procurement process will be included within the meaning of the term Ordering Documents. This MCA, the Addenda, and any Ordering Documents collectively form the Parties' " Agreement".
1. 2. Order of Precedence. Each Addendum will control with respect to conflicting terms in the MCA, but only as applicable to the Products and Services described in such Addendum. Each Ordering Document will control with respect to conflicting terms in the MCA or any Addenda, but only as applicable to the Products and Services described on such Ordering Document.
2. Products and Services.
2. 1. Products. Motorola will ( a) sell hardware provided by Motorola (" Equipment"), ( b) license software which is either preinstalled on Equipment or installed on Customer- Provided Equipment ( as defined below) and licensed to Customer by Motorola for a perpetual or other defined license term Licensed Software"), and ( c) license cloud- based software as a service products and other software Terms and Conditions MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
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Packet Pg. 413 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 which is either preinstalled on Equipment or installed on Customer- Provided Equipment, but licensed to Customer by Motorola on a subscription basis (" Subscription Software") to Customer, to the extent each is set forth in an Ordering Document, for Customer's own use in accordance with this Agreement.
The Equipment, Licensed Software, and Subscription Software shall collectively be referred to herein as Products", or individually as a " Product". At any time during the Term ( as defined below), Motorola may substitute any Products at no cost to Customer, if the substitute is substantially similar to the Products set forth in the applicable Ordering Documents.
2. 2. Services.
2. 2. 1. Motorola will provide services related to purchased Products (" Services"), to the extent set forth in an Ordering Document.
2. 2. 2. Integration Services; Maintenance and Support Services. If specified in an Ordering Document, Motorola will provide, for the term of such Ordering Document, ( a) design, deployment, and integration Services in order to design, install, set up, configure, and/ or integrate the applicable Products at the applicable locations (" Sites"), agreed upon by the Parties (" Integration Services"), or( b) break/ fix maintenance, technical support, or other Services( such as software integration Services)(" Maintenance and Support Services"), each as further described in the applicable statement of work. Maintenance and Support Services and Integration Services will each be considered " Services", as defined above.
2. 2. 3. Service Ordering Documents. The Fees for Services will be set forth in an Ordering Document and any applicable project schedules. A Customer point of contact will be set forth in the applicable statement of work for the Services. For purposes of clarity, each statement of work will be incorporated into, and form an integral part of, the Agreement.
2. 2. 4. Service Completion. Unless otherwise specified in the applicable Ordering Document, Services described in an Ordering Document will be deemed complete upon Motorola' s performance of all Services listed in such Ordering Document (" Service Completion Date"); provided, however, that Maintenance and Support Services may be offered on an ongoing basis during a given Ordering Document term, in which case such Maintenance and Support Services will conclude upon the expiration or termination of such Ordering Document.
2. 3. Non- Preclusion. If, in connection with the Products and Services provided under this Agreement, Motorola makes recommendations, including a recommendation to purchase other products or services, nothing in this Agreement precludes Motorola from participating in a future competitive bidding process or otherwise offering or selling the recommended products or other services to Customer. Customer represents that this paragraph does not violate its procurement standards or other laws, regulations, or policies.
2.4. Customer Obligations. Customer will ensure that information Customer provides to Motorola in connection with receipt of Products and Services are accurate and complete in all material respects.
Customer will make timely decisions and obtain any required management approvals that are reasonably necessary for Motorola to provide the Products and Services and perform its other duties under this Agreement. Unless the applicable Ordering Document states otherwise, Motorola may rely upon and is not required to evaluate, confirm, reject, modify, or provide advice concerning any assumptions or Customer information, decisions, or approvals described in this Section. If any assumptions in the Ordering Documents or information provided by Customer prove to be incorrect, or if Customer fails to perform any of its obligations under this Agreement, Motorola' s ability to perform its obligations may be 4111/ Terms and Conditions MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
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Packet Pg. 414 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 impacted and changes to the Agreement, including the scope, Fees, and performance schedule may be • required.
2. 5. Documentation. Products and Services may be delivered with documentation for the Equipment, software Products, or data that specifies technical and performance features, capabilities, users, or operation, including training manuals, and other deliverables, such as reports, specifications, designs, plans, drawings, analytics, or other information ( collectively, " Documentation"). Documentation is and will be owned by Motorola, unless otherwise expressly agreed in an Addendum or Ordering Document that certain Documentation will be owned by Customer. Motorola hereby grants Customer a limited, royalty-free, worldwide, non- exclusive license to use the Documentation solely for its internal business purposes in connection with the Products and Services.
2. 6. Motorola Tools and Equipment. As part of delivering the Products and Services, Motorola may provide certain tools, equipment, models, and other materials of its own. Such tools and equipment will remain the sole property of Motorola unless they are to be purchased by Customer as Products and are explicitly listed on an Ordering Document. The tools and equipment may be held by Customer for Motorola' s use without charge and may be removed from Customer' s premises by Motorola at any time without restriction. Customer will safeguard all tools and equipment while in Customer' s custody or control, and be liable for any loss or damage. Upon the expiration or earlier termination of this Agreement, Customer, at its expense, will return to Motorola all tools and equipment in its possession or control.
2. 7. Authorized Users. Customer will ensure its employees and Authorized Users comply with the terms of this Agreement and will be liable for all acts and omissions of its employees and Authorized Users. Customer is responsible for the secure management of Authorized Users' names, passwords and login credentials for access to Products and Services. " Authorized Users" are Customer' s employees, full-time contractors engaged for the purpose of supporting the Products and Services that are not • competitors of Motorola, and the entities ( if any) specified in an Ordering Document or otherwise approved by Motorola in writing ( email from an authorized Motorola signatory accepted), which may include affiliates or other Customer agencies.
2. 8. Export Control. Customer, its employees, and any other Authorized Users will not access or use the Products and Services in any jurisdiction in which the provision of such Products and Services is prohibited under applicable laws or regulations ( a " Prohibited Jurisdiction"), and Customer will not provide access to the Products and Services to any government, entity, or individual located in a Prohibited Jurisdiction. Customer represents and warrants that ( a) it and its Authorized Users are not named on any U. S. government list of persons prohibited from receiving U. S. exports, or transacting with any U. S. person; ( b) it and its Authorized Users are not a national of, or a company registered in, any Prohibited Jurisdiction; ( c) Customer will not permit its Authorized Users to access or use the Products or Services in violation of any U. S. or other applicable export embargoes, prohibitions or restrictions; and d) Customer and its Authorized Users will comply with all applicable laws regarding the transmission of technical data exported from the U. S. and the country in which Customer, its employees, and the Authorized Users are located.
2. 9. Change Orders. Unless a different change control process is agreed upon in writing by the Parties, a Party may request changes to an Addendum or an Ordering Document by submitting a change order to the other Party ( each, a " Change Order"). If a requested change in a Change Order causes an increase or decrease in the Products or Services, the Parties by means of the Change Order will make appropriate adjustments to the Fees, project schedule, or other matters. Change Orders are effective and binding on the Parties only upon execution of the Change Order by an authorized representative of both Parties.
Terms and Conditions MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 415 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 1p3. Term and Termination.
3. 1. Term. The term of this MCA (" Term") will commence on the Effective Date and continue until six 6) months after the later of (a) the termination, expiration, or discontinuance of services under the last Ordering Document in effect, or ( b) the expiration of all applicable warranty periods, unless the MCA is earlier terminated as set forth herein. The applicable Addendum or Ordering Document will set forth the term for the Products and Services governed thereby.
3. 2. Termination. Either Party may terminate the Agreement or the applicable Addendum or Ordering Document if the other Party breaches a material obligation under the Agreement and does not cure such breach within thirty ( 30) days after receipt of notice of the breach or fails to produce a cure plan within such period of time. Customer may terminate the Agreement or the applicable Addendum or Ordering Document for convenience and without demonstration of cause being necessary upon 90 days' notice to Motorola. If Customer terminates under this Section 3. 2, Customer agrees to pay Motorola for all equipment and services rendered up until the date of termination. Each Addendum and Ordering Document may be separately terminable as set forth therein.
3. 3. Suspension of Services. Motorola may terminate or suspend any Products or Services under an Ordering Document if Motorola determines: ( a) the related Product license has expired or has terminated for any reason; ( b) the applicable Product is being used on a hardware platform, operating system, or version not approved by Motorola; ( c) Customer fails to make any payments when due; or ( d) Customer fails to comply with any of its other obligations or otherwise delays Motorola' s ability to perform.
3. 4. Effect of Termination or Expiration. Except as otherwise required by the record retention laws of the State of California, and upon termination for any reason or expiration of this Agreement, an Addendum, or an Ordering Document, Customer and the Authorized Users will return or destroy ( at Motorola' s option) all Motorola Materials and Motorola' s Confidential Information in their possession or control and, as applicable, provide proof of such destruction, except that Equipment purchased by Customer should not be returned. If Customer has any outstanding payment obligations under this Agreement, Motorola may accelerate and declare all such obligations of Customer immediately due and payable by Customer. Notwithstanding the reason for termination or expiration, Customer must pay Motorola for Products and Services already delivered. Customer has a duty to mitigate any damages under this Agreement, including in the event of default by Motorola and Customer' s termination of this Agreement.
4. Payment and Invoicing.
4. 1. Fees. Fees and charges applicable to the Products and Services ( the " Fees") will be as set forth in the applicable Addendum or Ordering Document, and such Fees may be changed by Motorola at any time, except that Motorola will not change the Fees for Products and Services purchased by Customer during the term of an active Ordering Document or during a Subscription Term ( as defined and further described in the applicable Addendum). Changes in the scope of Services described in an Ordering Document may require an adjustment to the Fees due under such Ordering Document. If a specific invoicing or payment schedule is set forth in the applicable Addendum or Ordering Document, such schedule will apply solely with respect to such Addendum or Ordering Document. Unless otherwise specified in the applicable Ordering Document, the Fees for any Services exclude expenses associated with unusual and costly Site access requirements ( e. g., if Site access requires a helicopter or other equipment), and Customer will reimburse Motorola for these or other expenses incurred by Motorola in connection with the Services.
IIITerms and Conditions MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 416 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD. Mobile,& Records System with CommandCentral Responder PS- 000124126
4. 2. Taxes. The Fees do not include any excise, sales, lease, use, property, or other taxes, ill assessments, duties, or regulatory charges or contribution requirements ( collectively, " Taxes"), all of which will be paid by Customer, except as exempt by law, unless otherwise specified in an Ordering Document. If Motorola is required to pay any Taxes, Customer will reimburse Motorola for such Taxes including any interest and penalties) within thirty ( 30) days after Customer' s receipt of an invoice therefore. Customer will be solely responsible for reporting the Products for personal property tax purposes, and Motorola will be solely responsible for reporting taxes on its income and net worth.
4. 3. Invoicing. Motorola will invoice Customer at the frequency set forth in the applicable Addendum or Ordering Document, and Customer will pay all invoices within thirty ( 30) days of the invoice date or as otherwise specified in the applicable Addendum or Ordering Document. Late payments will be subject to interest charges at the maximum rate permitted by law, commencing upon the due date. Motorola may invoice electronically via email, and Customer agrees to receive invoices via email at the email address set forth in an Ordering Document. Customer acknowledges and agrees that a purchase order or other notice to proceed is not required for payment for Products or Services.
5. Sites; Customer- Provided Equipment; Non- Motorola Content.
5. 1. Access to Sites. Customer will be responsible for providing all necessary permits, licenses, and other approvals necessary for the installation and use of the Products and the performance of the Services at each applicable Site, including for Motorola to perform its obligations hereunder, and for facilitating Motorola' s access to the Sites. No waivers of liability will be imposed on Motorola or its subcontractors by Customer or others at Customer facilities or other Sites, but if and to the extent any such waivers are imposed, the Parties agree such waivers are void.
5. 2. Site Conditions. Customer will ensure that ( a) all Sites are safe and secure, ( b) Site conditions meet all applicable industry and legal standards ( including standards promulgated by OSHA or other governmental or 41) regulatory bodies), ( c) to the extent applicable, Sites have adequate physical space, air conditioning, and other environmental conditions, electrical power outlets, distribution, equipment, connections, and telephone or other communication lines ( including modem access and interfacing networking capabilities), and ( d) Sites are suitable for the installation, use, and maintenance of the Products and Services. This Agreement is predicated upon normal soil conditions as defined by the version of E. I. A. standard RS- 222 in effect on the Effective Date.
5. 3. Site Issues. Motorola will have the right at any time to inspect the Sites and advise Customer of any deficiencies or non- conformities with the requirements of this Section 5 — Sites; CustomerProvided Equipment; Non- Motorola Content. If Motorola or Customer identifies any deficiencies or non- conformities, Customer will promptly remediate such issues or the Parties will select a replacement Site. If a Party determines that a Site identified in an Ordering Document is not acceptable or desired, the Parties will cooperate to investigate the conditions and select a replacement Site or otherwise adjust the installation plans and specifications as necessary. A change in Site or adjustment to the installation plans and specifications may cause a change in the Fees or performance schedule under the applicable Ordering Document.
5. 4. Customer- Provided Equipment. Certain components, including equipment and software, not provided by Motorola may be required for use of the Products and Services (" Customer- Provided Equipment"). Customer will be responsible, at its sole cost and expense, for providing and maintaining the Customer-Provided Equipment in good working order. Customer represents and warrants that it has all rights in Customer- Provided Equipment to permit Motorola to access and use the applicable Customer- Provided Equipment to provide the Products and Services under this Agreement, and such access and use will not violate any laws or infringe any third- party rights ( including intellectual property Terms and Conditions MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
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PS- 000124126/ CAP21P275A
Packet Pg. 417 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 41/ 4
rights). Customer( and not Motorola) will be fully liable for Customer- Provided Equipment, and Customer will immediately notify Motorola of any Customer- Provided Equipment damage, loss, change, or theft that may impact Motorola' s ability to provide the Products and Services under this Agreement, and Customer acknowledges that any such events may cause a change in the Fees or performance schedule under the applicable Ordering Document.
5. 5. Non- Motorola Content. In certain instances, Customer may be permitted to access, use, or integrate Customer or third- party software, services, content, and data that is not provided by Motorola collectively, " Non- Motorola Content") with or through the Products and Services. If Customer accesses, uses, or integrates any Non- Motorola Content with the Products or Services, Customer will first obtain all necessary rights and licenses to permit Customer's and its Authorized Users' use of the Non- Motorola Content in connection with the Products and Services. Customer will also obtain the necessary rights for Motorola to use such Non- Motorola Content in connection with providing the Products and Services, including the right for Motorola to access, store, and process such Non- Motorola Content ( e. g., in connection with Subscription Software), and to otherwise enable interoperation with the Products and Services. Customer represents and warrants that it will obtain the foregoing rights and licenses prior to accessing, using, or integrating the applicable Non- Motorola Content with the Products and Services, and that Customer and its Authorized Users will comply with any terms and conditions applicable to such Non- Motorola Content. If any Non- Motorola Content require access to Customer Data as defined below), Customer hereby authorizes Motorola to allow the provider of such Non- Motorola Content to access Customer Data, in connection with the interoperation of such Non- Motorola Content with the Products and Services. Customer acknowledges and agrees that Motorola is not responsible for, and makes no representations or warranties with respect to, the Non- Motorola Content ( including any disclosure, modification, or deletion of Customer Data resulting from use of Non- Motorola Content or failure to properly interoperate with the Products and Services). If Customer receives notice that any NonMotorola Content must be removed, modified, or disabled within the Products or Services, Customer will promptly do so. Motorola will have the right to disable or remove Non- Motorola Content if Motorola believes a violation of law, third- party rights, or Motorola' s policies is likely to occur, or if such NonMotorola Content poses or may pose a security or other risk or adverse impact to the Products or Services, Motorola, Motorola' s systems, or any third party ( including other Motorola customers). Nothing in this Section will limit the exclusions set forth in Section 7. 2— Intellectual Property Infringement.
6. Representations and Warranties.
6. 1. Mutual Representations and Warranties. Each Party represents and warrants to the other Party that ( a) it has the right to enter into the Agreement and perform its obligations hereunder, and ( b) the Agreement will be binding on such Party.
6. 2. Motorola Warranties. Subject to the disclaimers and exclusions below, Motorola represents and warrants that ( a) Services will be provided in a good and workmanlike manner and will conform in all material respects to the descriptions in the applicable Ordering Document; and ( b) for a period of ninety 90) days commencing upon the Service Completion Date for one- time Services, the Services will be free of material defects in materials and workmanship. Other than as set forth in subsection ( a) above, recurring Services are not warranted but rather will be subject to the requirements of the applicable Addendum or Ordering Document. Motorola provides other express warranties for Motorolamanufactured Equipment, Motorola- owned software Products, and certain Services. Such express warranties are included in the applicable Addendum or Ordering Document. Such representations and warranties will apply only to the applicable Product or Service that is the subject of such Addendum or Ordering Document.
IIITerms and Conditions MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
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PS- 000124126/ CAP21P275A
Packet Pg. 418 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
6. 3. Warranty Claims; Remedies. To assert a warranty claim, Customer must notify Motorola in writing • of the claim prior to the expiration of any warranty period set forth in this MCA or the applicable Addendum or Ordering Document. Unless a different remedy is otherwise expressly set forth for a particular warranty under an Addendum, upon receipt of such claim, Motorola will investigate the claim and use commercially reasonable efforts to repair or replace any confirmed materially non- conforming Product or re- perform any non- conforming Service, at its option. Such remedies are Customer' s sole and exclusive remedies for Motorola' s breach of a warranty. Motorola' s warranties are extended by Motorola to Customer only, and are not assignable or transferrable.
6. 4. Pass- Through Warranties. Notwithstanding any provision of this Agreement to the contrary, Motorola will have no liability for third- party software or hardware provided by Motorola; provided, however, that to the extent offered by third- party providers of software or hardware and to the extent permitted by law, Motorola will pass through express warranties provided by such third parties.
6. 5. WARRANTY DISCLAIMER. EXCEPT FOR THE EXPRESS AND PASS THROUGH
WARRANTIES IN THIS AGREEMENT, PRODUCTS AND SERVICES PURCHASED HEREUNDER ARE PROVIDED " AS IS" AND WITH ALL FAULTS. WARRANTIES SET FORTH IN THE AGREEMENT
ARE THE COMPLETE WARRANTIES FOR THE PRODUCTS AND SERVICES AND MOTOROLA
DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND QUALITY. MOTOROLA DOES NOT REPRESENT OR WARRANT THAT USE OF THE
PRODUCTS AND SERVICES WILL BE UNINTERRUPTED, ERROR- FREE, OR FREE OF SECURITY VULNERABILITIES, OR THAT THEY WILL MEET CUSTOMER' S PARTICULAR REQUIREMENTS.
7. Indemnification.
7. 1. General Indemnity. Motorola will defend, indemnify, and hold Customer harmless from and • against any and all damages, losses, liabilities, and expenses (including reasonable fees and expenses of attorneys) arising from any actual third- party claim, demand, action, or proceeding (" Claim") for personal injury, death, or direct damage to tangible property to the extent caused by Motorola' s negligence, gross negligence or willful misconduct while performing its duties under an Ordering Document or an Addendum, except to the extent the claim arises from Customer' s negligence or willful misconduct. Motorola' s duties under this Section 7. 1 — General Indemnity are conditioned upon: ( a) Customer promptly notifying Motorola in writing of the Claim; ( b) Motorola having sole control of the defense of the suit and all negotiations for its settlement or compromise; and ( c) Customer cooperating with Motorola and, if requested by Motorola, providing reasonable assistance in the defense of the Claim.
Notwithstanding the foregoing, Customer may provide Motorola with its preferences as to the counsel chosen to handle the defense and general strategy of the defense, but such preferences will not be binding upon Motorola.
7. 2. Intellectual Property Infringement. Motorola will defend Customer against any third- party claim alleging that a Motorola- developed or manufactured Product or Service ( the" Infringing Product") directly infringes a United States patent or copyright (" Infringement Claim"), and Motorola will pay all damages finally awarded against Customer by a court of competent jurisdiction for an Infringement Claim, or agreed to in writing by Motorola in settlement of an Infringement Claim. Motorola' s duties under this Section 7. 2 Intellectual Property Infringement are conditioned upon: ( a) Customer promptly notifying Motorola in writing of the Infringement Claim; ( b) Motorola having sole control of the defense of the suit and all negotiations for its settlement or compromise; and ( c) Customer cooperating with Motorola and, if requested by Motorola, providing reasonable assistance in the defense of the Infringement Claim.
Terms and Conditions MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 419 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 11) 7. 3. If an Infringement Claim occurs, or in Motorola' s opinion is likely to occur, Motorola may at its option and expense: ( a) procure for Customer the right to continue using the Infringing Product; ( b) replace or modify the Infringing Product so that it becomes non- infringing; or( c) grant Customer( i) a prorated refund of any amounts pre- paid for the Infringing Product ( if the Infringing Product is a software Product, i. e., Licensed Software or Subscription Software) or ( ii) a credit for the Infringing Product, less a reasonable charge for depreciation ( if the Infringing Product is Equipment, including Equipment with embedded software).
7. 4. In addition to the other damages disclaimed under this Agreement, Motorola will have no duty to defend or indemnify Customer for any Infringement Claim that arises from or is based upon: ( a) Customer Data, Customer- Provided Equipment, Non- Motorola Content, or third- party equipment, hardware, software, data, or other third- party materials; ( b) the combination of the Product or Service with any products or materials not provided by Motorola; ( c) a Product or Service designed, modified, or manufactured in accordance with Customer' s designs, specifications, guidelines or instructions; ( d) a modification of the Product or Service by a party other than Motorola; ( e) use of the Product or Service in a manner for which the Product or Service was not designed or that is inconsistent with the terms of this Agreement; or( f) the failure by Customer to use or install an update to the Product or Service that is intended to correct the claimed infringement. In no event will Motorola' s liability resulting from an Infringement Claim extend in any way to any payments due on a royalty basis, other than a reasonable royalty based upon revenue derived by Motorola from Customer from sales or license of the Infringing Product.
7. 5. This Section 7. 2 — Intellectual Property Infringement provides Customer' s sole and exclusive remedies and Motorola' s entire liability in the event of an Infringement Claim. For clarity, the rights and remedies provided in this Section are subject to, and limited by, the restrictions set forth in Section 8 _ Limitation of Liability below.
7. 6. Customer Indemnity. Customer will defend, indemnify, and hold Motorola and its subcontractors, subsidiaries and other affiliates harmless from and against any and all damages, losses, liabilities, and expenses ( including reasonable fees and expenses of attorneys) arising from any actual or threatened third- party claim, demand, action, or proceeding arising from or related to ( a) Customer- Provided Equipment, Customer Data, or Non- Motorola Content, including any claim, demand, action, or proceeding alleging that any such equipment, data, or materials ( or the integration or use thereof with the Products and Services) infringes or misappropriates a third- party intellectual property or other right, violates applicable law, or breaches the Agreement; ( b) Customer- Provided Equipment' s failure to meet the minimum requirements set forth in the applicable Documentation or match the applicable specifications provided to Motorola by Customer in connection with the Products or Services; ( c) Customer' s ( or its service providers, agents, employees, or Authorized User' s) negligence or willful misconduct; and ( d) Customer' s or its Authorized User' s breach of this Agreement. This indemnity will not apply to the extent any such claim is caused by Motorola' s use of Customer- Provided Equipment, Customer Data, or Non- Motorola Content in violation of the Agreement. Motorola will give Customer prompt, written notice of any claim subject to the foregoing indemnity. Motorola will, at its own expense, cooperate with Customer in its defense or settlement of the claim.
8. Limitation of Liability.
8. 1. DISCLAIMER OF CONSEQUENTIAL DAMAGES. EXCEPT FOR PERSONAL INJURY OR
DEATH, MOTOROLA, ITS AFFILIATES, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS,
EMPLOYEES, SUBCONTRACTORS, AGENTS, SUCCESSORS, AND ASSIGNS ( COLLECTIVELY, THE " MOTOROLA PARTIES") WILL NOT BE LIABLE IN CONNECTION WITH THIS AGREEMENT
WHETHER UNDER MOTOROLA' S INDEMNITY OBLIGATIONS, A CAUSE OF ACTION FOR BREACH IIITerms and Conditions MOTOROLA SOLLMONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 420 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 OF CONTRACT, UNDER TORT THEORY, OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, •
SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOST
PROFITS OR REVENUES, EVEN IF MOTOROLA HAS BEEN ADVISED BY CUSTOMER OR ANY
THIRD PARTY OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES AND WHETHER OR NOT SUCH DAMAGES OR LOSSES ARE FORESEEABLE.
8. 2. DIRECT DAMAGES. EXCEPT FOR PERSONAL INJURY OR DEATH, THE TOTAL
AGGREGATE LIABILITY OF THE MOTOROLA PARTIES, WHETHER BASED ON A CLAIM IN
CONTRACT OR IN TORT, LAW OR EQUITY, RELATING TO OR ARISING OUT OF THE AGREEMENT
WILL NOT EXCEED THE FEES SET FORTH IN THE ORDERING DOCUMENT UNDER WHICH THE CLAIM AROSE. NOTWITHSTANDING THE FOREGOING, FOR ANY SUBSCRIPTION SOFTWARE OR
FOR ANY RECURRING SERVICES, THE MOTOROLA PARTIES' TOTAL LIABILITY FOR ALL CLAIMS
RELATED TO SUCH PRODUCT OR RECURRING SERVICES IN THE AGGREGATE WILL NOT
EXCEED THE TOTAL FEES PAID FOR SUCH SUBSCRIPTION SOFTWARE OR RECURRING SERVICE, AS APPLICABLE, DURING THE CONSECUTIVE TWELVE ( 12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT FROM WHICH THE FIRST CLAIM AROSE.
8. 3. ADDITIONAL EXCLUSIONS. NOTWITHSTANDING ANY OTHER PROVISION OF THIS
AGREEMENT, MOTOROLA WILL HAVE NO LIABILITY FOR DAMAGES ARISING OUT OF ( A)
CUSTOMER DATA, INCLUDING ITS TRANSMISSION TO MOTOROLA, OR ANY OTHER DATA AVAILABLE THROUGH THE PRODUCTS OR SERVICES; ( B) CUSTOMER- PROVIDED EQUIPMENT,
NON- MOTOROLA CONTENT, THE SITES, OR THIRD- PARTY EQUIPMENT, HARDWARE,
SOFTWARE, DATA, OR OTHER THIRD- PARTY MATERIALS, OR THE COMBINATION OF PRODUCTS AND SERVICES WITH ANY OF THE FOREGOING; ( C) LOSS OF DATA OR HACKING; ( D) MODIFICATION OF PRODUCTS OR SERVICES BY ANY PERSON OTHER THAN MOTOROLA; ( E) RECOMMENDATIONS PROVIDED IN CONNECTION WITH OR BY THE PRODUCTS AND SERVICES; F) DATA RECOVERY SERVICES OR DATABASE MODIFICATIONS; OR ( G) CUSTOMER' S OR ANY •
AUTHORIZED USER' S BREACH OF THIS AGREEMENT OR MISUSE OF THE PRODUCTS AND SERVICES.
8. 4. Voluntary Remedies. Motorola is not obligated to remedy, repair, replace, or refund the purchase price for the disclaimed issues in Section 8. 3— Additional Exclusions above, but if Motorola agrees to provide Services to help resolve such issues, Customer will reimburse Motorola for its reasonable time and expenses, including by paying Motorola any Fees set forth in an Ordering Document for such Services, if applicable.
8. 5. Statute of Limitations. Customer may not bring any claims against a Motorola Party in connection with this Agreement or the Products and Services more than one ( 1) year after the date of accrual of the cause of action.
9. Confidentiality.
9. 1. Confidential Information. " Confidential Information" means any and all non- public information provided by one Party (" Discloser") to the other (" Recipient") that is disclosed under this Agreement in oral, written, graphic, machine recognizable, or sample form, being clearly designated, labeled or marked as confidential or its equivalent or that a reasonable businessperson would consider non- public and confidential by its nature. With respect to Motorola, Confidential Information will also include Products and Services, and Documentation, as well as any other information relating to the Products and Services.
Subject to California' s public records laws, the nature and existence of this Agreement are considered Confidential Information of the Parties. In order to be considered Confidential Information, information that is disclosed orally must be identified as confidential at the time of disclosure and confirmed by Terms and Conditions MOTOROLA SOLUTIONS •
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Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 421 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS-000124126 gibDiscloser by submitting a written document to Recipient within thirty ( 30) days after such disclosure. The written document must contain a summary of the Confidential Information disclosed with enough specificity for identification purpose and must be labeled or marked as confidential or its equivalent.
9. 2. Obligations of Confidentiality. During the Term and for a period of three ( 3) years from the expiration or termination of this Agreement, Recipient will ( a) not disclose Confidential Information to any third party, except as expressly permitted in this Section 9 - Confidentiality; ( b) restrict disclosure of Confidential Information to only those employees ( including, employees of any wholly owned subsidiary, a parent company, any other wholly owned subsidiaries of the same parent company), agents or consultants who must access the Confidential Information for the purpose of, and who are bound by confidentiality terms substantially similar to those in, this Agreement; ( c) not copy, reproduce, reverse engineer, de- compile or disassemble any Confidential Information; ( d) use the same degree of care as for its own information of like importance, but at least use reasonable care, in safeguarding against disclosure of Confidential Information; ( e) promptly notify Discloser upon discovery of any unauthorized use or disclosure of the Confidential Information and take reasonable steps to regain possession of the Confidential Information and prevent further unauthorized actions or other breach of this Agreement; and f) only use the Confidential Information as needed to fulfill its obligations and secure its rights under this Agreement.
9. 3. Exceptions. Recipient is not obligated to maintain as confidential any information that Recipient can demonstrate by documentation ( a) is publicly available at the time of disclosure or becomes available to the public without breach of this Agreement; ( b) is lawfully obtained from a third party without a duty of confidentiality to Discloser; ( c) is otherwise lawfully known to Recipient prior to such disclosure without a duty of confidentiality to Discloser; or ( d) is independently developed by Recipient without the use of, or reference to, any of Discloser' s Confidential Information or any breach of this Agreement. Additionally, Recipient may disclose Confidential Information to the extent required by law, including a judicial or legislative order or proceeding.
9. 4. Ownership of Confidential Information. All Confidential Information is and will remain the property of Discloser and will not be copied or reproduced without the express written permission of Discloser including as permitted herein). Within ten ( 10) days of receipt of Discloser' s written request, Recipient will return or destroy all Confidential Information to Discloser along with all copies and portions thereof, or certify in writing that all such Confidential Information has been destroyed. However, Recipient may retain ( a) one ( 1) archival copy of the Confidential Information for use only in case of a dispute concerning this Agreement and ( b) Confidential Information that has been automatically stored in accordance with Recipient' s standard backup or recordkeeping procedures, provided, however that Recipient will remain subject to the obligations of this Agreement with respect to any Confidential Information retained subject to clauses ( a) or ( b). No license, express or implied, in the Confidential Information is granted to the Recipient other than to use the Confidential Information in the manner and to the extent authorized by this Agreement. Discloser represents and warrants that it is authorized to disclose any Confidential Information it discloses pursuant to this Agreement.
10. Proprietary Rights; Data; Feedback.
10. 1. Data Definitions. The following terms will have the stated meanings: " Customer Contact Data" means data Motorola collects from Customer, its Authorized Users, and their end users for business contact purposes, including marketing, advertising, licensing and sales purposes; " Service Use Data" means data generated by Customer' s use of the Products and Services or by Motorola' s support of the Products and Services, including personal information, product performance and error information, activity logs and date and time of use; " Customer Data" means data, information, and content, including images, text, videos, documents, audio, telemetry, location and structured data base records, provided IIITerms and Conditions MOTOROLA SOLUTIONS
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PS- 000124126/ CAP21P275A
Packet Pg. 422 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 by, through, or on behalf of Customer, its Authorized Users, and their end users through the use of the Products and Services. Customer Data does not include Customer Contact Data, Service Use Data, or information from publicly available sources or other Third- Party Data or Motorola Data; " Third- Party Data" means information obtained by Motorola from publicly available sources or its third party content providers and made available to Customer through the Products or Services; " Motorola Data" means data owned or licensed by Motorola; " Feedback" means comments or information, in oral or written form, given to Motorola by Customer or Authorized Users, including their end users, in connection with or relating to the Products or Services; and " Process" or " Processing" means any operation or set of operations which is performed on personal information or on sets of personal information, whether or not by automated means, such as collection, recording, copying, analyzing, caching, organization, structuring, storage, adaptation, or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
10. 2. Motorola Materials. Customer acknowledges that Motorola may use or provide Customer with access to software, tools, data, and other materials, including designs, utilities, models, methodologies, systems, and specifications, which Motorola has developed or licensed from third parties ( including any corrections, bug fixes, enhancements, updates, modifications, adaptations, translations, de- compilations, disassemblies, or derivative works of the foregoing, whether made by Motorola or another party) collectively, " Motorola Materials"). The Products and Services, Motorola Data, Third- Party Data, and Documentation, are considered Motorola Materials. Except when Motorola has expressly transferred title or other interest to Customer by way of an Addendum or Ordering Document, the Motorola Materials are the property of Motorola or its licensors, and Motorola or its licensors retain all right, title and interest in and to the Motorola Materials ( including, all rights in patents, copyrights, trademarks, trade names, trade secrets, know- how, other intellectual property and proprietary rights, and all associated goodwill and moral rights). For clarity, this Agreement does not grant to Customer any shared development rights in • or to any Motorola Materials or other intellectual property, and Customer agrees to execute any documents and take any other actions reasonably requested by Motorola to effectuate the foregoing.
Motorola and its licensors reserve all rights not expressly granted to Customer, and no rights, other than those expressly granted herein, are granted to Customer by implication, estoppel or otherwise. Customer will not modify, disassemble, reverse engineer, derive source code or create derivative works from, merge with other software, distribute, sublicense, sell, or export the Products and Services or other Motorola Materials, or permit any third party to do so.
10. 3. Ownership of Customer Data. Customer retains all right, title and interest, including intellectual property rights, if any, in and to Customer Data. Motorola acquires no rights to Customer Data except those rights granted under this Agreement including the right to Process and use the Customer Data as set forth in Section 10. 4 — Processing Customer Data below and in other applicable Addenda. The Parties agree that with regard to the Processing of personal information which may be part of Customer Data, Customer is the controller and Motorola is the processor, and may engage sub- processors pursuant to Section 10. 4. 3— Sub- processors.
10. 4. Processing Customer Data.
10. 4. 1. Motorola Use of Customer Data. To the extent permitted by law, Customer grants Motorola and its subcontractors a right to use Customer Data and a royalty- free, worldwide, nonexclusive license to use Customer Data ( including to process, host, cache, store, reproduce, copy, modify, combine, analyze, create derivative works from such Customer Data and to communicate, transmit, and distribute such Customer Data to third parties engaged by Motorola) to ( a) perform Services and provide Products under the Agreement, b) analyze the Customer Data to operate, maintain, manage, and improve Motorola Terms and Conditions MOTOROLA SOLUTIONS •
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Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 423 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 11111 Products and Services, and ( c) create new products and services. Customer agrees that this Agreement, along with the Documentation, are Customer' s complete and final documented instructions to Motorola for the processing of Customer Data. Any additional or alternate instructions must be agreed to according to the Change Order process.
Customer represents and warrants to Motorola that Customer' s instructions, including appointment of Motorola as a processor or sub- processor, have been authorized by the relevant controller.
10. 4. 2. Collection, Creation, Use of Customer Data. Customer further represents and warrants that the Customer Data, Customer' s collection, creation, and use of the Customer Data including in connection with Motorola' s Products and Services), and Motorola' s use of such Customer Data in accordance with the Agreement, will not violate any laws or applicable privacy notices or infringe any third- party rights ( including intellectual property and privacy rights). Customer also represents and warrants that the Customer Data will be accurate and complete, and that Customer has obtained all required consents, provided all necessary notices, and met any other applicable legal requirements with respect to collection and use ( including Motorola' s and its subcontractors' use) of the Customer Data as described in the Agreement.
10. 4. 3. Sub- processors. Customer agrees that Motorola may engage sub- processors who in turn may engage additional sub- processors to Process personal data in accordance with this Agreement. When engaging sub- processors, Motorola will enter into agreements with the sub- processors to bind them to data processing obligations to the extent required by law.
10. 5. Data Retention and Deletion. Except for anonymized Customer Data, as described above, or as otherwise provided under the Agreement, Motorola will delete all Customer Data following termination or expiration of this MCA or the applicable Addendum or Ordering Document, with such deletion to occur no later than ninety ( 90) days following the applicable date of termination or expiration, unless otherwise required to comply with applicable law. Any requests for the exportation or download of Customer Data must be made by Customer to Motorola in writing before expiration or termination, subject to Section
13. 9 — Notices. Motorola will have no obligation to retain such Customer Data beyond expiration or termination unless the Customer has purchased extended storage from Motorola through a mutually executed Ordering Document.
10. 6. Service Use Data. Customer understands and agrees that Motorola may collect and use Service Use Data for its own purposes, including the uses described below. Motorola may use Service Use Data to ( a) operate, maintain, manage, and improve existing and create new products and services, ( b) test products and services, ( c) to aggregate Service Use Data and combine it with that of other users, and ( d) to use anonymized or aggregated data for marketing, research or other business purposes. Service Use Data may be disclosed to third parties. It is Customer' s responsibility to notify Authorized Users of Motorola' s collection and use of Service Use Data and to obtain any required consents, provide all necessary notices, and meet any other applicable legal requirements with respect to such collection and use, and Customer represents and warrants to Motorola that it has complied and will continue to comply with this Section.
10. 7. Third- Party Data and Motorola Data. Motorola Data and Third- Party Data may be available to Customer through the Products and Services. Customer and its Authorized Users may use Motorola Data and Third- Party Data as permitted by Motorola and the applicable Third- Party Data provider, as described in the applicable Addendum. Unless expressly permitted in the applicable Addendum, Customer will not, and will ensure its Authorized Users will not: ( a) use the Motorola Data or Third- Party Data for any purpose other than Customer' s internal business purposes; ( b) disclose the data to third parties; ( c)" white 111 Terms and Conditions MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126 1 CAP21P275A
Packet Pg. 424 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 label" such data or otherwise misrepresent its source or ownership, or resell, distribute, sublicense, or • commercially exploit the data in any manner; (d) use such data in violation of applicable laws; (e) remove, obscure, alter, or falsify any marks or proprietary rights notices indicating the source, origin, or ownership of the data; or ( f) modify such data or combine it with Customer Data or other data or use the data to build databases. Additional restrictions may be set forth in the applicable Addendum. Any rights granted to Customer or Authorized Users with respect to Motorola Data or Third- Party Data will immediately terminate upon termination or expiration of the applicable Addendum, Ordering Document, or this MCA.
Further, Motorola or the applicable Third- Party Data provider may suspend, change, or terminate Customer' s or any Authorized User' s access to Motorola Data or Third- Party Data if Motorola or such Third- Party Data provider believes Customer' s or the Authorized User' s use of the data violates the Agreement, applicable law or Motorola' s agreement with the applicable Third- Party Data provider. Upon termination of Customer' s rights to use any Motorola Data or Third- Party Data, Customer and all Authorized Users will immediately discontinue use of such data, delete all copies of such data, and certify such deletion to Motorola. Notwithstanding any provision of the Agreement to the contrary, Motorola will have no liability for Third- Party Data or Motorola Data available through the Products and Services.
Motorola and its Third-Party Data providers reserve all rights in and to Motorola Data and Third- Party Data not expressly granted in an Addendum or Ordering Document.
10. 8. Feedback. Any Feedback provided by Customer is entirely voluntary, and will not create any confidentiality obligation for Motorola, even if designated as confidential by Customer. Motorola may use, reproduce, license, and otherwise distribute and exploit the Feedback without any obligation or payment to Customer or Authorized Users and Customer represents and warrants that it has obtained all necessary rights and consents to grant Motorola the foregoing rights.
10. 9. Improvements; Products and Services. The Parties agree that, notwithstanding any provision of this MCA or the Agreement to the contrary, all fixes, modifications and improvements to the Services or • Products conceived of or made by or on behalf of Motorola that are based either in whole or in part on the Feedback, Customer Data, or Service Use Data ( or otherwise) are the exclusive property of Motorola and all right, title and interest in and to such fixes, modifications or improvements will vest solely in Motorola. Customer agrees to execute any written documents necessary to assign any intellectual property or other rights it may have in such fixes, modifications or improvements to Motorola.
11. Force Majeure; Delays Caused by Customer.
11. 1. Force Majeure. Except for Customer' s payment obligations hereunder, neither Party will be responsible for nonperformance or delayed performance due to events outside of its reasonable control.
If performance will be significantly delayed, the affected Party will provide notice to the other Party, and the Parties will agree ( in writing) upon a reasonable extension to any applicable performance schedule.
11. 2. Delays Caused by Customer. Motorola' s performance of the Products and Services will be excused for delays caused by Customer or its Authorized Users or subcontractors, or by failure of any assumptions set forth in this Agreement ( including in any Addendum or Ordering Document). In the event of a delay under this Section 11. 2 — Delays Caused by Customer, ( a) Customer will continue to pay the Fees as required hereunder, ( b) the Parties will agree ( in writing) upon a reasonable extension to any applicable performance schedule, and ( c) Customer will compensate Motorola for its out-of-pocket costs incurred due to the delay (including those incurred by Motorola' s affiliates, vendors, and subcontractors).
12. Disputes. The Parties will use the following procedure to resolve any disputes relating to or arising out of this Agreement ( each, a " Dispute"):
Terms and Conditions MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
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Packet Pg. 425 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
12. 1. Governing Law. All matters relating to or arising out of the Agreement are governed by the laws of the State of Illinois, unless Customer is the United States Government ( or an agency thereof), in which case all matters relating to or arising out of the Agreement will be governed by the laws of the State in which the Products and Services are provided. The terms of the U. N. Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act will not apply.
12. 2. Negotiation. Either Party may initiate dispute resolution procedures by sending a notice of Dispute Notice of Dispute") to the other Party. The Parties will attempt to resolve the Dispute promptly through good faith negotiations, including timely escalation of the Dispute to executives who have authority to settle the Dispute( and who are at a higher level of management than the persons with direct responsibility for the matter).
13. General.
13. 1. Compliance with Laws. Each Party will comply with applicable laws in connection with the performance of its obligations under this Agreement, including that Customer will ensure its and its Authorized Users' use of the Products and Services complies with law ( including privacy laws), and Customer will obtain any FCC and other licenses or authorizations ( including licenses or authorizations required by foreign regulatory bodies) required for its and its Authorized Users' use of the Products and Services. Motorola may, at its discretion, cease providing or otherwise modify Products and Services ( or any terms related thereto in an Addendum or Ordering Document), in order to comply with any changes in applicable law.
13. 2. Audit; Monitoring. Motorola will have the right to monitor and audit use of the Products, which may also include access by Motorola to Customer Data and Service Use Data. Customer will provide notice of such monitoring to its Authorized Users and obtain any required consents, including individual end users, and will cooperate with Motorola in any monitoring or audit. Customer will maintain during the Term, and for two ( 2) years thereafter, accurate records relating to any software licenses granted under this Agreement to verify compliance with this Agreement. Motorola or a third party(" Auditor") may inspect Customer' s and, as applicable, Authorized Users' premises, books, and records. Motorola will pay expenses and costs of the Auditor, unless Customer is found to be in violation of the terms of the Agreement, in which case Customer will be responsible for such expenses and costs.
13. 3. Assignment and Subcontracting. Neither Party may assign or otherwise transfer this Agreement without the prior written approval of the other Party. Motorola may assign or otherwise transfer this Agreement or any of its rights or obligations under this Agreement without consent ( a) for financing purposes, ( b) in connection with a merger, acquisition or sale of all or substantially all of its assets, ( c) as part of a corporate reorganization, or ( d) to a subsidiary corporation. Subject to the foregoing, this Agreement will be binding upon the Parties and their respective successors and assigns.
13. 4. Waiver. A delay or omission by either Party to exercise any right under this Agreement will not be construed to be a waiver of such right. A waiver by either Party of any of the obligations to be performed by the other, or any breach thereof, will not be construed to be a waiver of any succeeding breach or of any other obligation. All waivers must be in writing and signed by the Party waiving its rights.
13. 5. Severability. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, illegal, or otherwise unenforceable, such provision will be deemed to be modified to reflect as nearly as possible the original intentions of the Parties in accordance with applicable law. The remaining provisions of this Agreement will not be affected, and each such provision will be valid and enforceable to the full extent permitted by applicable law.
IIITerms and Conditions 0 MOTOROLA SOLUTIONS
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
13. 6. Independent Contractors. Each Party will perform its duties under this Agreement as an independent contractor. The Parties and their personnel will not be considered to be employees or agents III of the other Party. Nothing in this Agreement will be interpreted as granting either Party the right or authority to make commitments of any kind for the other. This Agreement will not constitute, create, or be interpreted as a joint venture, partnership, or formal business organization of any kind.
13. 7. Third- Party Beneficiaries. The Agreement is entered into solely between, and may be enforced only by, the Parties. Each Party intends that the Agreement will not benefit, or create any right or cause of action in or on behalf of, any entity other than the Parties. Notwithstanding the foregoing, a licensor or supplier of third- party software included in the software Products will be a direct and intended third- party beneficiary of this Agreement.
13. 8. Interpretation. The section headings in this Agreement are included only for convenience The words " including" and " include" will be deemed to be followed by the phrase " without limitation". This Agreement will be fairly interpreted in accordance with its terms and conditions and not for or against either Party.
13. 9. Notices. Notices required under this Agreement to be given by one Party to the other must be in writing and either personally delivered or sent to the address provided by the other Party by certified mail, return receipt requested and postage prepaid ( or by a recognized courier service, such as FedEx, UPS, or DHL), and will be effective upon receipt.
13. 10. Cumulative Remedies. Except as specifically stated in this Agreement, all remedies provided for in this Agreement will be cumulative and in addition to, and not in lieu of, any other remedies available to either Party at law, in equity, by contract, or otherwise. Except as specifically stated in this Agreement, the election by a Party of any remedy provided for in this Agreement or otherwise available to such Party • will not preclude such Party from pursuing any other remedies available to such Party at law, in equity, by contract, or otherwise.
13. 11. Survival. The following provisions will survive the expiration or termination of this Agreement for any reason: Section 2. 4— Customer Obligations; Section 3. 4— Effect of Termination or Expiration; Section 4 — Payment and Invoicing; Section 6. 5 — Warranty Disclaimer; Section 7. 3 — Customer Indemnity; Section 8— Limitation of Liability; Section 9— Confidentiality; Section 10— Proprietary Rights; Data; Feedback; Section 11 — Force Majeure; Delays Caused by Customer; Section 12 — Disputes; and Section 13 — General.
13. 12. Entire Agreement. This Agreement, including all Addenda and Ordering Documents, constitutes the entire agreement of the Parties regarding the subject matter hereto, and supersedes all previous agreements, proposals, and understandings, whether written or oral, relating to this subject matter. This Agreement may be executed in multiple counterparts, and will have the same legal force and effect as if the Parties had executed it as a single document. The Parties may sign in writing or by electronic signature. An electronic signature, facsimile copy, or computer image of a signature, will be treated, and will have the same effect as an original signature, and will have the same effect, as an original signed copy of this document. This Agreement may be amended or modified only by a written instrument signed by authorized representatives of both Parties. The preprinted terms and conditions found on any Customer purchase order, acknowledgment, or other form will not be considered an amendment or modification or part of this Agreement, even if a representative of each Party signs such document.
The Parties hereby enter into this MCA as of the Effective Date.
Motorola: Motorola Solutions, Inc. Customer: City of Redding, CA Terms and Conditions MOTOROLA SOLUTIONS •
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Packet Pg. 427 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,&
iz
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Terms and Conditions MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 429 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 By: By:
Name: Name:
Title: Title:
Date: Date:
III
IIITerms and Conditions MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 430 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Equipment Purchase and Software License Addendum
This Equipment Purchase and Software License Addendum ( this " EPSLA") is entered into between Motorola Solutions, Inc., with offices at 500 W. Monroe Street, Suite 4400, Chicago, IL 60661 Motorola") and the entity set forth in the signature block below or in the MCA (" Customer"), and will be subject to, and governed by, the terms of the Master Customer Agreement entered into between the Parties, effective as of LLZ • the " MCA"). Capitalized terms used in this EPSLA, but not defined herein, will have the mean ngset forth in the MCA.
1. Addendum. This EPSLA governs Customer' s purchase of Equipment and license of Licensed Software ( and, if set forth in an Ordering Document, related Services) from Motorola, and will form part of the Parties' Agreement.
2. Delivery of Equipment and Licensed Software.
2. 1. Delivery and Risk of Loss. Motorola will provide to Customer the Products ( and, if applicable, related Services) set forth in an Ordering Document, in accordance with the terms of the Agreement.
Motorola will, using commercially reasonable practices, pack the ordered Equipment and ship such Equipment to the Customer address set forth in the applicable Ordering Document or otherwise provided by Customer in writing, using a carrier selected by Motorola. Notwithstanding the foregoing, delivery of Equipment ( and any incorporated Licensed Software) will occur, and title and risk of loss for the Equipment will pass to Customer, upon shipment by Motorola in accordance with Ex Works, Motorola' s premises ( Incoterms 2020). Customer will pay all shipping costs, taxes, and other charges applicable to the shipment and import or export of the Products and Services, as applicable, and Customer will be responsible for reporting the Products for personal property tax purposes. Delivery of Licensed Software for installation on Equipment or Customer- Provided Equipment will occur upon the earlier of( a) electronic • delivery of the Licensed Software by Motorola, and ( b) the date Motorola otherwise makes the Licensed Software available for download by Customer. If agreed upon in an Ordering Document, Motorola will also provide Services related to such Products.
2. 2. Delays. Any shipping dates set forth in an Ordering Document are approximate, and while Motorola will make reasonable efforts to ship Products by any such estimated shipping date, Motorola will not be liable for any delay or related damages to Customer. Time for delivery will not be of the essence, and delays will not constitute grounds for cancellation, penalties, termination, or a refund.
2. 3. Beta Services. If Motorola makes any beta version of a software application (" Beta Service") available to Customer, Customer may choose to use such Beta Service at its own discretion, provided, however, that Customer will use the Beta Service solely for purposes of Customer' s evaluation of such Beta Service, and for no other purpose. Customer acknowledges and agrees that all Beta Services are offered " as- is" and without any representations or warranties or other commitments or protections from Motorola. Motorola will determine the duration of the evaluation period for any Beta Service, in its sole discretion, and Motorola may discontinue any Beta Service at any time. Customer acknowledges that Beta Services, by their nature, have not been fully tested and may contain defects or deficiencies.
3. Licensed Software License and Restrictions.
3. 1. Licensed Software License. Subject to Customer' s and its Authorized Users' compliance with the Agreement ( including payment terms), Motorola hereby grants Customer and its Authorized Users a limited, non- transferable, non- sublicenseable, and non- exclusive license to use the Licensed Software identified in an Ordering Document, in object code form only, and the associated Documentation, solely in connection with the Equipment provided by Motorola or authorized Customer- Provided Equipment ( as Terms and Conditions MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
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Packet Pg. 431 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 applicable, the " Designated Products") and solely for Customer' s internal business purposes. Unless otherwise stated in an Addendum or the Ordering Document, the foregoing license grant will be limited to the number of licenses set forth in the applicable Ordering Document and will continue for the life of the applicable Designated Product. Except as otherwise permitted in an applicable Addendum or Ordering Document, Customer may install, access, and use Licensed Software only in Customer' s owned or controlled facilities, including any authorized mobile sites; provided, however, that Authorized Users using authorized mobile or handheld devices may also log into and access the Licensed Software remotely from any location.
3. 2. Subscription License Model. If the Parties mutually agree that any Licensed Software purchased under this EPSLA will be replaced with or upgraded to Subscription Software, then upon such time which the Parties execute the applicable Ordering Document, the licenses granted under this EPSLA will automatically terminate, and such Subscription Software will be governed by the terms of the applicable Addendum under this Agreement.
3. 3. End User Licenses. Notwithstanding any provision to the contrary in the Agreement, certain Licensed Software is governed by a separate license, EULA, or other agreement, including terms governing third- party equipment or software, such as open source software, included in the Products and Services. Customer will comply, and ensure its Authorized Users comply, with any such additional terms applicable to third- party equipment or software.
3. 4. Customer Restrictions. Customers and Authorized Users will comply with the applicable Documentation in connection with their use of the Products. Customer will not and will not allow others, including the Authorized Users, to: ( a) make the Licensed Software available for use by unauthorized third parties, including via a commercial rental or sharing arrangement; ( b) reverse engineer, disassemble, or reprogram the Licensed Software or any portion thereof to a human- readable form; ( c) modify, create derivative works of, or merge the Licensed Software with other software or equipment; (d) copy, reproduce, distribute, lend, lease, or transfer the Licensed Software or Documentation for or to any third party without the prior express written permission of Motorola; ( e) take any action that would cause the Licensed Software or Documentation to be placed in the public domain; (f) use the Licensed Software to compete with Motorola; or (g) remove, alter, or obscure, any copyright or other notice.
3. 5. Copies. Customer may make one ( 1) copy of the Licensed Software solely for archival, back- up, or disaster recovery purposes during the term of the applicable Licensed Software license. Customer may make as many copies of the Documentation reasonably required for the internal use of the Licensed Software during such Licensed Software' s license term. Unless otherwise authorized by Motorola in writing, Customer will not, and will not enable or allow any third party to: ( a) install a licensed copy of the Licensed Software on more than one ( 1) unit of a Designated Product; or ( b) copy onto or transfer Licensed Software installed in a unit of a Designated Product onto another device. Customer may temporarily transfer Licensed Software installed on a Designated Product to another device if the Designated Product is inoperable or malfunctioning, if Customer provides written notice to Motorola of the temporary transfer and identifies the device on which the Licensed is transferred. Temporary transfer of the Licensed Software to another device must be discontinued when the original Designated Product is returned to operation and the Licensed Software must be removed from the other device. Customer must provide prompt written notice to Motorola at the time temporary transfer is discontinued.
3. 6. Resale of Equipment. Equipment contains embedded Licensed Software. If Customer desires to sell its used Equipment to a third party, Customer must first receive prior written authorization from Motorola and obtain written acceptance of the applicable Licensed Software license terms, including the obligation to pay relevant license fees, from such third party.
IIITerms and Conditions MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 432 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
4. Term.
4. 1. Term. The term of this EPSLA ( the " EPSLA Term") will commence upon either ( a) the Effective Date of the MCA, if this EPSLA is attached to the MCA as of such Effective Date, or( b) the EPSLA Date set forth on the signature page below, if this EPSLA is executed after the MCA Effective Date, and will continue until the later of ( i) three ( 3) years after the first order for Products is placed via an Ordering Document, or( ii) the expiration of all applicable warranty periods ( as set forth in Section 6. 1 — Motorola Warranties below) under this EPSLA, unless this EPSLA or the Agreement is earlier terminated in accordance with the terms of the Agreement.
4. 2. Termination. Notwithstanding the termination provisions of the MCA, Motorola may terminate this EPSLA ( and any Ordering Documents hereunder) immediately upon notice to Customer if Customer breaches Section 3 — Licensed Software License and Restrictions of this EPSLA, or any other provision related to Licensed Software license scope or restrictions set forth in an Ordering Document, EULA, or other applicable Addendum. For clarity, upon termination or expiration of the EPSLA Term, all Motorola obligations under this EPSLA ( including with respect to Equipment and Licensed Software delivered hereunder) will terminate. If Customer desires to purchase additional Services in connection with such Equipment or Licensed Software, Customer may enter into a separate Addendum with Motorola, governing such Services. Customer acknowledges that Motorola made a considerable investment of resources in the development, marketing, and distribution of the Licensed Software and Documentation, and that Customer' s breach of the Agreement will result in irreparable harm to Motorola for which monetary damages would be inadequate. If Licensee breaches this Agreement, in addition to termination, Motorola will be entitled to all available remedies at law or in equity, including immediate injunctive relief and repossession of all non- embedded Licensed Software and associated Documentation.
4. 3. Equipment as a Service. In the event that Customer purchases any Equipment at a price below the MSRP for such Equipment in connection Customer entering into a fixed- or minimum required- term agreement for Subscription Software, and Customer or Motorola terminates the Agreement, this EPSLA, or other applicable Addendum ( such as the Addendum governing the purchase of such Subscription Software) prior to the expiration of such fixed- or minimum required- term, then Motorola will have the right to invoice Customer for, and Customer will pay, the amount of the discount to the MSRP for the Equipment or such other amount set forth in the applicable Addendum or Ordering Document. This Section will not limit any other remedies Motorola may have with respect to an early termination.
5. Payment. Customer will pay invoices for the Products and Services provided under this EPSLA in accordance with the invoice payment terms set forth in the MCA. Generally, invoices are issued after shipment of Equipment or upon Motorola' s delivery of Licensed Software ( in accordance with Section
2. 1 — Delivery and Risk of Loss), as applicable, but if a specific invoicing or payment schedule is set forth in the applicable Ordering Document, EULA or other Addendum, such schedule will control with respect to the applicable Products and Services referenced therein. Motorola will have the right to suspend future deliveries of Products and Services if Customer fails to make any payments when due.
6. Representations and Warranties; Liability.
6. 1. Motorola Warranties. Subject to the disclaimers and exclusions set forth in the MCA and this EPSLA, ( a) for a period of one ( 1) year commencing upon the delivery of Motorola- manufactured Equipment under Section 2. 1 — Delivery and Risk of Loss, Motorola represents and warrants that such Motorola- manufactured Equipment, under normal use, will be free from material defects in materials and workmanship; ( b) to the extent permitted by the providers of third- party software or hardware included in the Products and Services, Motorola will pass through to Customer any warranties provided by such third Terms and Conditions MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
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Packet Pg. 433 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 411) parties, which warranties will apply for the period defined by the applicable third party; and ( c) for a period of ninety ( 90) days commencing upon the delivery of Motorola- owned Licensed Software under Section
2. 1 — Delivery and Risk of Loss, Motorola represents and warrants that such Licensed Software, when used in accordance with the Documentation and the Agreement, will be free from reproducible defects that prevent operation of features critical to the primary functionality or successful operation of the Motorola- developed Licensed Software( as determined by Motorola). The warranty set forth in subsection c) will be referred to as the "Motorola Licensed Software Warranty". As Customer' s sole and exclusive remedy for any breach of the Motorola Licensed Software Warranty, Motorola will use commercially reasonable efforts to remedy the material defect in the applicable Licensed Software; provided, however, that if Motorola does not remedy such material defect within a reasonable time, then at Motorola' s sole option, Motorola will either replace the defective Licensed Software with functionally- equivalent software, provide substitute software to Customer, or terminate the applicable software license and refund any paid license fees to Customer on a pro- rata basis. For clarity, the Motorola Licensed Software Warranty applies only to the most current version of the Licensed Software issued by Motorola, and issuance of updated versions of any Licensed Software does not result in a renewal or extension of the Motorola Licensed Software Warranty beyond the ninety (90) day warranty period.
6. 2. ADDITIONAL EXCLUSIONS. IN ADDITION TO THE EXCLUSIONS FROM DAMAGES SET
FORTH IN THE MCA, AND NOTWITHSTANDING ANY PROVISION OF THE AGREEMENT TO THE
CONTRARY, MOTOROLA WILL HAVE NO LIABILITY FOR ( A) DEFECTS IN OR DAMAGE TO
PRODUCTS RESULTING FROM USE OTHER THAN IN THE NORMAL AUTHORIZED MANNER, OR FROM ACCIDENT, LIQUIDS, OR NEGLECT; ( B) TESTING, MAINTENANCE, REPAIR, INSTALLATION, OR MODIFICATION BY PARTIES OTHER THAN MOTOROLA; ( C) CUSTOMER' S OR ANY
AUTHORIZED USER' S FAILURE TO COMPLY WITH INDUSTRY AND OSHA OR OTHER LEGAL STANDARDS; ( D) DAMAGE TO RADIO ANTENNAS, UNLESS CAUSED BY DEFECTS IN MATERIAL OR WORKMANSHIP; ( E) EQUIPMENT WITH NO SERIAL NUMBER; ( F) BATTERIES OR CONSUMABLES; ( G) FREIGHT COSTS FOR SHIPMENT TO REPAIR DEPOTS; ( H) COSMETIC DAMAGE THAT DOES NOT AFFECT OPERATION; ( I) NORMAL WEAR AND TEAR; ( J) ISSUES OR
OBSOLESCENCE OF LICENSED SOFTWARE DUE TO CHANGES IN CUSTOMER OR AUTHORIZED USER REQUIREMENTS, EQUIPMENT, OR SYSTEMS; ( K) TRACKING AND LOCATION- BASED SERVICES; OR( L) BETA SERVICES.
6. 3. Voluntary Remedies. Motorola is not obligated to remedy, repair, replace, or refund the purchase price for the disclaimed or excluded issues in the MCA or Section 6. 2— Additional Exclusions above, but if Motorola agrees to provide Services to help resolve such issues, Customer will reimburse Motorola for its reasonable time and expenses, including by paying Motorola any Fees set forth in an Ordering Document for such Services, if applicable.
7. Copyright Notices. The existence of a copyright notice on any Licensed Software will not be construed as an admission or presumption of publication of the Licensed Software or public disclosure of any trade secrets associated with the Licensed Software.
8. Survival. The following provisions will survive the expiration or termination of this EPSLA for any reason: Section 3 — Licensed Software License and Restrictions; Section 4 — Term; Section 5 — Payment; Section 6. 2 — Additional Exclusions; Section 8— Survival.
IIITerms and Conditions MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21 P275A
Packet Pg. 434 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Software Products Addendum
This Software Products Addendum ( this " SPA") is entered into between Motorola Solutions, Inc., with offices at 500 W. Monroe Street, Suite 4400, Chicago, IL 60661 (" Motorola") and the entity set forth in the signature block below or in the MCA (" Customer"), and will be subject to, and governed by, the terms of the Master Customer Agreement entered into between the Parties, effective as of [ 121:22,0] (the MCA"), and the applicable Addenda. Capitalized terms used in this SPA, but not defined herein, will have the meanings set forth in the MCA or the applicable Addenda.
1. Addendum. This SPA governs Customer' s purchase of certain Motorola software Products, including Software Systems, and shall form part of the Parties' Agreement. A " Software System" is a solution that includes at least one command center software Product and requires Integration Services to deploy such software Product at a Customer Site or onto any Customer-Provided Equipment or Equipment provided to Customer. In addition to the MCA, other Addenda may be applicable to the Software System or other software Products, including the Subscription Services Addendum (" SSA") and the Equipment Purchase and Software License Addendum (" EPSLA"), as further described below. This SPA will control with respect to conflicting terms in the MCA or any other applicable Addendum, but only as applicable to the Software System or other software Products purchased under this SPA and not with respect to other Products or Services.
2. Software Systems; Applicable Terms and Conditions.
2. 1. On- Premise Software System. If Customer purchases an " on- premises Software System," where Equipment and Software are installed at Customer Sites or on Customer- Provided Equipment, then, unless the Ordering Document(s) specify that any software is being purchased on a subscription basis i. e., as Subscription Services), such Equipment and Software installed at Customer Sites or on • Customer- Provided Equipment are subject to the EPSLA. On- premises Software Systems described in this Section qualify for the System Warranty as described in Section 4— On- Premises Software System Warranty ( the " System Warranty"). In connection with the on- premises Software System, Customer may also purchase additional Subscription Services that integrate with its on- premises Software System e. g., CommandCentral Aware) ( each, an " Add- On Subscription"). Any Add- On Subscription will be subject to the terms and conditions of the SSA and excluded from the System Warranty.
2. 2. On- Premise Software System as a Service. If Customer purchases an " on- premises Software System as a service," where Equipment and software are installed at Customer Sites or on CustomerProvided Equipment, and such software is generally licensed on a subscription basis ( i. e., as a Subscription Service), then such Subscription Services shall be subject to the SSA and not the EPSLA.
Any ( i) Equipment purchased, ( ii) firmware preinstalled on such Equipment, and ( iii) Microsoft operating system Software are subject to the EPSLA. On- premises Software Systems as a service described in this Section are provided as a service and, accordingly, do not qualify for the System Warranty. System completion, however, is determined in accordance with the provisions of Section 3 — Software System Completion below.
2. 3. Cloud Hosted Software System. If Customer purchases a " cloud hosted Software System," where the applicable software is hosted in a data center and provided to Customer as a service( i. e., as a hosted Subscription Service), including CommandCentral Products, then such Subscription Services are subject to the SSA. Any Equipment purchased in connection with a cloud Software System is subject to the EPSLA. Cloud hosted Software Systems described in this Section do not qualify for the System Warranty.
System completion, however, is determined in accordance with the provisions of Section 3 — Software System Completion below.
Terms and Conditions MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 435 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126
2. 4. Services. Any Integration Services or Maintenance and Support Services purchased in connection with, or included as a part of, a Software System are subject to the MCA, and as described in the applicable Ordering Document.
3. Software System Completion. Any Software System described in an Ordering Document hereunder ( including the Products, Integration Services, and all other components thereof) will be deemed completed upon Customer' s ( or the applicable Authorized User' s) Beneficial Use of each Product that is included in the Software System ( unless alternative acceptance procedures are set forth in the applicable Ordering Document) ( the " System Completion Date"). Customer will not unreasonably delay Beneficial Use of any Product within a Software System after functional demonstration or otherwise receiving notice from Motorola that all Integration Services for such Product described in the applicable Ordering Document have been completed, and in any event, will not delay Beneficial Use of a Product more than thirty ( 30) days after receipt of such notice. For clarity, if a Software System is comprised of more than one Product, Motorola may notify Customer that all Integration Services for a particular Product within the Software System have been completed, and Customer may have Beneficial Use of such Product prior to having Beneficial Use of other Products in the Software System, or of the Software System as a whole. In such case, the Integration Services applicable to such Product will be deemed complete upon Customer' s Beneficial Use of the Product(" Product Completion Date"), which may occur before the System Completion Date. As used in this Section, " Beneficial Use" means the ability to use the material features and functionalities of a Product within a Software System, in material conformance with Product descriptions in the applicable Ordering Document. This Section applies to Products purchased as part of a Software System notwithstanding the delivery provisions of the Addendum applicable to such Products, such as the SSA or EPSLA, and this Section will control over such other delivery provisions to the extent of a conflict.
4. On-Premises Software System Warranty. Subject to the disclaimers in the MCA and any other applicable Addenda, Motorola represents and warrants that, on the System Completion Date for an onpremises Software System described in Section 2. 1 — On- Premises Software System, or on the applicable Product Completion Date for a specific Product within such on- premises Software System, if earlier, ( a) such Software System or Product will perform in accordance with the descriptions in the applicable Ordering Documents in all material respects, and ( b) if Customer has purchased any Equipment or Motorola Software ( but excluding subscription- based Products) as part of such onpremises Software System, the warranty period applicable to such Equipment and Motorola Software will continue for a period of one ( 1) year commencing upon the System Completion Date for the Software System that includes such Products, or on the applicable Product Completion Date, if earlier, instead of commencing upon delivery of the Products in accordance with the terms and conditions set forth in Section 6— Representations and Warranties; Liabilities of the EPSLA. The warranties set forth in the applicable Addenda are not otherwise modified by this SPA.
5. Prohibited Use. Customer will not integrate or use, or permit a third party or an Authorized User to integrate or use, any Non- Motorola Content with or in connection with a Software System or other software Product provided by Motorola under this SPA, without the express written permission of Motorola.
6. Support of Downloaded Clients. If Customer purchases any Software Product that requires a client installed locally on Customer- Provided Equipment, Customer will be responsible for downloading and installing the current version of such client, as it may be updated from time to time. Motorola will use reasonable efforts to continue supporting any version of a client for forty-five ( 45) days following its release, but Motorola may update the current version of its client at any time, including for bug fixes, IIITerms and Conditions MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21 P275A
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PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 product improvements, and feature updates, and Motorola makes no representations or warranties that any Software Product will support prior versions of a client. 1111
7. Additional Terms for On- Premise Software System as a Service. The terms set forth in this Section 7 — Additional Terms for On- Premise Software System as a Service apply in the event Customer purchases an on- premises Software System as a service under this SPA.
7. 1. Transition to Subscription License Model. If the Parties mutually agree that any on- premises Subscription Services purchased under this SPA as part of an on- premises Software System as a service will be replaced with or upgraded to a Subscription Service hosted in a data center, then upon such time which the Parties execute the applicable Ordering Document, ( a) the licenses granted to such onpremises Subscription Services under the applicable Ordering Document will automatically terminate, ( b) Customer and its Authorized Users will cease use of the applicable on- premises copies of Subscription Services, and ( c) the replacement hosted Subscription Service provided hereunder will be governed by the terms of the SSA and this SPA.
7. 2. Transition Fee. Motorola will not charge additional Fees for Services related to the transition to a hosted Subscription Service described in Section 7. 1 — Transition to Subscription License Model.
Notwithstanding the foregoing, subscription Fees for the applicable hosted Subscription Services are subject to the SSA and the applicable Ordering Document, and may be greater than Fees paid by Customer for on- premises Subscription Services.
7. 3. Software Decommissioning. Upon ( a) transition of the on- premises Software System as a service to a Subscription Service hosted in a data center or ( b) any termination of the Subscription Services for the on- premises Software System as a service, Motorola will have the right to enter Customer Sites and decommission the applicable on- premises Subscription Services that are installed at Customer' s Site or • on Customer- Provided Equipment. For clarity, Customer will retain the right to use Software that is firmware incorporated into Equipment purchased by Customer from Motorola and any Microsoft operating system Software.
8. Additional Terms for CAD and Records Products. The terms set forth in this Section 8 — Additional Terms for CAD and Records Products apply in the event Customer purchases any Computer Aided Dispatch (" CAD") or Records Products under this SPA.
8. 1. Applicable End User Terms. Additional license terms apply to third- party software included in CAD and Records Products. Specifically, Customer agrees that the ESRI terms and conditions available at ADD LINK] and the Microsoft terms and conditions available at[ ADD LINK] apply to Customer' s, and its Authorized Users', use of such Products. Customer will comply, and ensure its Authorized Users comply, with all such additional license terms.
8. 2. Support Required. Customer acknowledges and agrees that the licenses granted by Motorola under the Agreement to CAD and Records Products for on- premises Software Systems are conditioned upon Customer purchasing Maintenance and Support Services for such Products during the term of the applicable license. If at any time during the term of any such license, Customer fails to purchase associated Maintenance and Support Services (or pay the fees for such Services), Motorola will have the right to terminate or suspend the software licenses for CAD and Record Products, and this SPA or the applicable Ordering Document.
8. 3. CJIS Security Policy. Motorola agrees to support Customer' s obligation to comply with the Federal Bureau of Investigation Criminal Justice Information Services (" CJIS") Security Policy and will comply with the terms of the CJIS Security Addendum for the term of the Addendum or Ordering Document for Terms and Conditions MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS-000124126/ CAP21P275A
Packet Pg. 437 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 the applicable Product. Customer hereby consents to Motorola screened personnel serving as the escort" within the meaning of CJIS Security Policy for unscreened Motorola personnel that require access to unencrypted Criminal Justice Information for purposes of Product support and development.
9. Additional Terms for 911 Products. The terms set forth in this Section 9 — Additional Terms for 911 Products apply in the event Customer purchases 911 Products under this SPA.
9. 1. Additional Terms. 911 Products are subject to the Software Support Policy available at [ ADD LINK]. In addition, in the event the applicable 911 Product is provided as a managed service, the Managed Services Policy available at [ ADD LINK] will apply, and in the event the 911 Product includes extended support, the Custom Extended Support Policy available at[ ADD LINK] will apply. Customer will comply, and ensure its Authorized Users comply, with all such additional terms.
10. Survival. The following provisions will survive the expiration or termination of this SPA for any reason: Section 1 — Addendum; Section 2— Software Systems; Applicable Terms and Conditions; Section 5 — Prohibited Use; Section 8. 1 — Applicable End User Terms; Section 9. 1 — Additional Terms; Section 10— Survival.
III
4110 Terms and Conditions MOTOROLA SOLUTIONS
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A
Packet Pg. 438 Attachment: C-9137 - Agreement - 2021- Motorola Solutions, Inc. (4.9(b)--Approve Addendum to Premier One Contract with Motorola Solutions) Redding Police Department November 3, 2021
PremierOne CAD, Mobile,& Records System with CommandCentral Responder PS- 000124126 Subscription Software Addendum
This Subscription Software Addendum ( this " SSA") is entered into between Motorola Solutions, Inc., with offices at 500 W. Monroe Street, Suite 4400, Chicago, IL 60661 (" Motorola") and the entity set forth in the signature block below or in the MCA (" Customer"), and will be subject to, and governed by, the terms of the Master Customer Agreement entered into between the Parties, effective as of I'1ZJ31 ] ( the MCA"). Capitalized terms used in this SSA, but not defined herein, will have the meanings s6t forth in the MCA.
1. Addendum. This SSA governs Customer' s purchase of Subscription Software ( and, if set forth in an Ordering Document, related Services) from Motorola, and will form part of the Parties' Agreement.
Additional Subscription Software- specific Addenda or other terms and conditions may apply to certain Subscription Software, where such terms are provided or presented to Customer.
2. Delivery of Subscription Software.
2. 1. Delivery. During the applicable Subscription Term ( as defined below), Motorola will provide to Customer the Subscription Software set forth in an Ordering Document, in accordance with the terms of the Agreement. Motorola will provide Customer advance notice ( which may be provided electronically) of any planned downtime. Delivery will occur upon Customer's receipt of credentials required for access to the Subscription Software or upon Motorola otherwise providing access to the Subscription Software. If agreed upon in an Ordering Document, Motorola will also provide Services related to such Subscription Software.
2. 2. Modifications. In addition to other rights to modify the Products and Services set forth in the MCA, Motorola may modify the Subscription Software, any associated recurring Services and any related systems so long as their functionality( as described in the applicable Ordering Document) is not materially • degraded. Documentation for the Subscription Software may be updated to reflect such modifications.
For clarity, new features or enhancements that are added to any Subscription Software may be subject to additional Fees.
2. 3. User Credentials. If applicable, Motorola will provide Customer with administrative user credentials for the Subscription Software, and Customer will ensure such administrative user credentials are accessed and used only by Customer's employees with training on their proper use. Customer will protect, and will cause its Authorized Users to protect, the confidentiality and security of all user credentials, including any administrative user credentials, and maintain user credential validity, including by updating passwords. Customer will be liable for any use of the Subscription Software through such user credential ( including through any administrative user credentials), including any changes made to the Subscription Software or issues or user impact arising therefrom. To the extent Motorola provides Services to Customer in order to help resolve issues resulting from changes made to the Subscription Software through user credentials, including through any administrative user credentials, or issues otherwise created by Authorized Users, such Services will be billed to Customer on a time and materials basis, and Customer will pay all invoices in accordance with the payment terms of the MCA.
2.4. Beta Services. If Motorola makes any beta version of a software application (" Beta Service") available to Customer, Customer may choose to use such Beta Service at its own discretion, provided, however, that Customer will use the Beta Service solely for purposes of Customer' s evaluation of such Beta Service, and for no other purpose. Customer acknowledges and agrees that all Beta Services are offered " as-is" and without any representations or warranties or other commitments or protections from Motorola. Motorola will determine the duration of the evaluation period for any Beta Service, in its sole Terms and Conditions MOTOROLA SOLUTIONS •
Use or disclosure of this proposal is subject to the restrictions on the cover page.
Motorola Solutions Confidential Restricted
PS- 000124126/ CAP21P275A