DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
MANAGEMENT AGREEMENT
FOR THE OPERATION AND MAINTENANCE OF BEACH CITIES TRANSIT FIXED ROUTE
TRANSIT BETWEEN THE CITY OF REDONDO BEACH AND
PARKING CONCEPTS, INC. DBA TRANSPORTATION CONCEPTS
This MANAGEMENT AGREEMENT FOR THE OPERATION AND MAINTENANCE OF BEACH CITIES TRANSIT (" Agreement") is made between the City of Redondo Beach, a Chartered Municipal Corporation (" City") and Parking Concepts, Inc., a California corporation dba Transportation Concepts ("Contractor").
RECITALS
WHEREAS, the City desires to provide public transportation services in the City and the cities of Hermosa Beach, Manhattan Beach, and EI Segundo; and
WHEREAS, Contractor has the management and technical personnel, expertise, experience, and qualifications necessary for the management and operation of public transit services WHEREAS, Contractor has proposed to provide such services to the City; and WHEREAS, Contractor warrants that the representations made in its proposal as described in Exhibit "D" are true and Contractor is bound by each of its representations; and WHEREAS, City desires to engage Contractor to perform said services.
NOW THEREFORE, in consideration of the promises and mutual covenants contained herein, and intending to be legally bound, the parties hereby agree to the following:
1. Agreement. This Agreement consists of this document and all attached exhibits, which are incorporated herein by reference:
a) Exhibit "A": FTA Required Contract Clause Certification and FTA Contract Clauses
b) Exhibit "B": Scope of Work
c) Exhibit "C": 2019 Request for Proposals
d) Exhibit " D": Contractor's Proposal
e) Exhibit "E": Insurance Requirements
f) Exhibit " F": Cost Proposal
g) Exhibit "G": Out of Contract Rates Directly Related to Federal, State or Local Emergencies
h) Exhibit " H": Terms for Compliance with California Labor Law DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C Notwithstanding the foregoing, any language in Exhibit "B" and Exhibit "C" which does not pertain to the project description, proposal, or scope of services ( as applicable) to be provided by Contractor, or any corresponding responsibilities of City, shall be deemed extraneous to, and not a part of, this Agreement. In the event of a conflict among the provisions of the foregoing documents, the provisions of this Agreement shall govern, then, in alphabetical order, the provisions of Exhibit "A", Exhibit " B", Exhibit " C", Exhibit D", Exhibit "F", Exhibit "G", and Exhibit "H". Exhibit "E" shall stand alone.
2. Scope of Services. Contractor is to perform all the services set forth in Exhibit "B", Scope of Work, as amended by any Addenda.
3. Term of Agreement. The term of this Agreement shall commence on July 1, 2020 and terminate on June 30, 2023 ("Base Term"), unless otherwise terminated herein.
The term of this Agreement may be extended at the sole discretion of the City for one ( 1) additional two- year period, commencing on July 1, 2023 (" Option Period"), by a written amendment executed by both parties, and approved by City Council. Thereafter, this Agreement may proceed month to month by a mutual written amendment executed by both parties and approved by City Council. However, in no event shall this Agreement continue beyond September 30, 2025.
4. Commencement of Performance. Contractor' s services shall commence operation of the Beach Cities Transit service on July 1, 2020.
5. Contract Administration. Pursuant to the terms of this Agreement, the Contractor is responsible for project management of the Transit Services according to specified operating procedures. The City may establish additional rules which are reasonable for operation of this service after consultation with the Contractor. a) City' s Lead Representative. Unless otherwise designated in writing, the Transit Manager or designee shall serve as the City's representative for the administration of the project. All activities performed by the Contractor shall be coordinated with this person.
b) The Contractor's Manager in Charge. Contractor' s Project Manager shall be in charge of the project for the Contractor on all matters relating to this Agreement and any agreement or approval made shall be binding on the Contractor.
6. Service Levels to be Operated. During the Base Term and Option Period, Contractor shall operate the annual levels of service specified in Section 3. 6 of the Exhibit " B", unless adjusted by the City as specified herein.
7. Compensation and Method of Payment. For performance of such services City shall pay Contractor a not to exceed amount of $$ 8,894,680.48A, R°^,^^.^, for the Base Term three years) which shall constitute full and complete compensation for the Contractor's services under this Agreement based on the rates set forth in Exhibit "F". In no event shall Contractor's compensation exceed $ 8, 894, 680.48$ 8, Q°^,^ 34.^ 8 for services performed during the Base Term. Said sum shall be paid for full performance of those services described in this Agreement and may be decreased for unsatisfactory performance of those services described herein. Said compensation shall be paid by the DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C City out of the City's Proposition "A" Local Return funds, Formula Allocation Funds, and other transit funding which may include federal and state funding. a) Monthly Invoice. Contractor shall submit for the preceding month the Monthly Invoice on a form approved by the City listing the monthly fixed route and Biala -ride Vehicle Revenue Hours provided and other related expenses. Contractor shall submit the Monthly Invoice, with the Monthly Operating Report on or before the 10th day of each month. City agrees to pay Contractor within 30 days of receipt of Contractor's invoice, unless City, in good faith, disputes any item in the invoice. In such event, City shall pay the amount not in dispute, and shall enter into good faith negotiations to resolve the disputed matter. In the event Contractor and City cannot resolve the dispute within 30 days, City in its sole discretion, shall decide the amount to be paid to Contractor. b) Fee Structure. City agrees to pay Contractor based on a Fixed Fee and Fixed Hour Rate Fee Structure as follows.
Fixed Fee. Contractor shall be paid a Fixed Fee for each Contract Period, payable in monthly installments, to cover the costs of performing those services set forth in Exhibit "B" and Exhibit " F".
Fixed Hourly Rate. On a monthly basis, Contractor shall be paid a Fixed Hourly Rate for each documented Vehicle Revenue Hour as defined in Exhibit "B", operated during that month, within the authorized service levels specified in this agreement.
iii. Therefore, the City shall pay the following amounts:
1) Base Term ( 36 months):
a) Fixed Fee: During each month of the Base Term, the
following monthly fee shall be payable to Contractor:
Year One: $ 91, 198. 02
Year Two: $ 95, 062. 34
Year Three: $ 98, 667. 18
b) Fixed Hourly Rate: During each year of the Base Term, the following Fixed Hourly Rate shall be payable to
Contractor for each documented Vehicle Revenue Hour of
service operated in Fixed Route and Dial -A -Ride service:
Year One: $ 42. 72
Year Two: $ 44. 53
Year Three: $ 46. 30
2) Compensation in Option Period. In the event that the one, ( 1) twoyear option period is exercised by the City, Contractor's compensation will be negotiated between the parties, but in no event shall that compensation increase by more than the annual increase in the Consumer Price Index for the State of California Los Angeles -Riverside -Orange County statistical area) for the most recently reported calendar year.
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8. Out -of -Contract Rate. Out -of -contract services will be provided by Contractor upon request by the City Transit Manager or designee, as described herein, and shall not be in violation of Federal Transit Administration, ( FTA) Charter Regulations:
a) Out of contract services, specifically directly arising out of any emergency declared by Federal, State or local agencies:
Non -driving services directly related to any emergency declared by Federal, State or local agencies, such as additional services beyond the requirements described in " Exhibit B", are subject to the rates set forth in Exhibit " G". In the event these services are requested by the City, then Contractor shall perform such services at City's direction. b) Out of contract services, specifically driving services, the following subsections shall apply.
When out -of -contract services fall within normal service hours and City directs that normal operating personnel should be used to provide the out -of -contract services, such services shall be provided at the Vehicle Revenue Hour rate for that period during the Base Term or any Option Period, if exercised.
Out -of -contract services falling outside normal operating hours ( as defined in Exhibit "B") or otherwise not provided in Exhibit "B" or Exhibit C", if requested by the City, shall be provided by the Contractor at a market rate not to exceed 120% of the regular Vehicle Revenue Hour Rate. Contractor shall bill City for any such extra services separately from Contractor's regular monthly invoice under this Agreement. c) The amount paid by the City for extra services pursuant to this Section 8 shall not be subject to the not to exceed compensation set forth in Section 7.
However, in no event shall the amounts paid under subsections ( a) and ( b) in the aggregate exceed $ 1, 000,000.
9. Changes in Level of Service. City may adjust the level of service at its discretion.
Contractor shall not make operational modifications that affect the level of service, including but not limited to, hours or operation, schedules, and routes without the prior written approval of the City. City shall give Contractor sixty ( 60) days written notice of modifications that the City determines are major and may provide Contractor with less notice if the City determines modifications are minor. If the City makes modifications which increase or decrease the level of service more than twenty five percent ( 25%) of the Vehicle Revenue Hours set forth in Exhibit " B", City and Contractor may negotiate a change in the hourly rate, and subsequently execute a written amendment modifying said hourly rate. Notwithstanding the foregoing and to the extent permitted by law, in the event there is a declared Federal, State or local emergency, City in its sole discretion may adjust the level of service by any percentage without prior notice to Contractor. 4 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C
10. Fare Revenues and Fare Box Control. All fare revenues collected by Contractor shall be the property of the City. Contractor shall collect all fares in a locked fare box approved by the City. Contractor shall empty all fares and transfer slips from the fare box daily, and reconcile and report in writing to the City the next business day, and in the monthly operating report. Contractor shall reconcile the amount of the collected fares and transfer slips to correspond with the reported number of passengers carried. Contractor shall prepare the fare deposit for the City contracted armored security company pick up of the total amount of fares collected.
11. Force Majeure. Contractor shall not be in breach of this Agreement in the event of delays, failure to perform, or excess costs caused by the following: acts of nature including fire, epidemics, earthquake, flood or other natural disaster), acts of the government (riots, war, or civil disorder), labor strikes, or unavailability of fuel.
12. Liability Insurance/ Indemnification Requirements.
a) Insurance. Contractor shall comply with the requirements set forth in Exhibit E". Insurance requirements that are waived by the City's Risk Manager do not require amendments or revisions to this Agreement.
Notwithstanding the foregoing, California Labor Code Sections 1860 and 3700 provide that every contractor will be required to secure the payment of compensation to its employees. In accordance with the provisions of California Labor Code Section 1861, the Contractor hereby certifies as follows:
I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for workers' compensation or to under take self-insurance in accordance with the provisions of that code, and I will comply with such provisions before commencing the performance of the work of this contract." b) Indemnity. To the fullest extent permitted by law, Contractor shall indemnify, hold harmless, and defend ( at Contractor' s expense with counsel acceptable to the City), the City and the cities of Hermosa Beach, Manhattan Beach, and EI Segundo, and all their elected and appointed officials, officers, employees, agents, independent contractors, and volunteers from and against any and all claims, demands, causes of action, compensation, lawsuits (whether at law, equity or both), proceedings, liabilities, losses, damages, expenses, costs including without limitation attorneys' fees, expert witness fees, and other related costs and expenses), judgments, fines, penalties, liens of every nature, and other amounts arising or claimed to arise, directly or indirectly, out of Contractor's ( including Contractor, its subcontractors, and each of their officials, officers, employees, and agents) performance of work hereunder or its failure to comply with any of its obligations contained in the Agreement, or its failure to comply with any current or prospective law, except for to the extent such loss or damage which was caused by the sole negligence or willful misconduct of the City. This indemnification obligation shall survive this Agreement and shall not be limited by any term of any insurance policy required under this Agreement.
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13. Responsibilities of the Contractor
a) Licenses/Fees/Taxes/ Permits. Contractor shall have the sole obligation to pay all license fees, assessments, and taxes, including but not limited to, sales tax, business licenses, vehicle licenses, property or other taxes, plus applicable penalties and interest which may be imposed upon the Contractor by any governmental entity.
b) Non -Discrimination and Equal Employment Opportunity. The Contractor represents and agrees that it does not and will not discriminate against any employee or applicant for employment on the basis of race, religious creed, color, national origin, ancestry, gender, sexual orientation, or physical disability in the performance of any Agreement with the City, and shall comply with the provisions of all Federal, State, and local laws, including without limitation, the State Fair Employment Practices Act, the Federal Rights Act of 1964 and all amendments thereto, and the Americans with Disabilities Act of 1990.
14. Record Keeping and Reporting
a) Record Keeping Requirements. Contractor, including any of its subcontractors, shall maintain full and complete documents and records, including all books, accounting records, reports, employee time sheets, work papers, and correspondence pertaining to the project or services set forth in Exhibit " B" and Exhibit "C". Contractor shall make such documents and records available for City review or audit upon request and reasonable notice, and shall keep such documents and records, for at least four (4) years after Contractor's completion of performance of this Agreement. Copies of all pertinent reports and correspondence shall be furnished to the City for its files.
Contractor shall provide the City with all information necessary to complete FTA National Transit Database ( NTD) Reports. In the event of litigation or settlement of claims arising from the performance of this contract, Contractor agrees to maintain all documents and records, as defined in this section, until the City, the FTA, the Comptroller General, or any of their duly authorized representative, have disposed of all such litigation, appeals, claims or exceptions related thereto. Contractor acknowledges and agrees that any records maintained pursuant to this Agreement may be subject to the California Public Records Act and agrees to indemnify, defend and hold the City harmless from and against any discovery or Public Records Act request seeking the disclosure of any documents and records.
b) Report Requirements. All reporting documents shall be produced accurately and in a timely manner as indicated herein on a monthly basis as required by the City, or at such other frequency established by the City. These reports shall be submitted in a form compatible with existing City record keeping.
Contractor shall submit additional written reports as requested by the City for specific purposes.
c) Access to Records. The Contractor agrees to provide sufficient access to FTA and its contractors to inspect and audit records and information related to performance of this contract as reasonably may be required.
DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C d) Access to the Sites of Performance. The Contractor agrees to permit FTA and its contractors access to the sites of performance under this contract as reasonably may be required.
15. Audits. All invoices, monthly reports, supporting documents, and other financial records relevant to this Agreement shall be subject to inspection and audit by representatives of the City, United States Department of Transportation, State Controller's Office, Controller General of the United States, and Metro. Operational Records/ Data and Vehicle Maintenance Records collected by the Contractor shall be provided to the City at the end of the contract period, including but not limited to, electronic versions of customer data.
16. Termination Without Default. Notwithstanding any provision herein to the contrary, the City may, in its sole and absolute discretion and without cause, terminate this Agreement at any time prior to completion by Contractor of the project or services hereunder, immediately upon written notice to Contractor. In the event of any termination by City, Contractor shall be compensated for: ( 1) all authorized work satisfactorily performed prior to the effective date of termination; and ( 2) necessary materials or services of others ordered by Contractor for this Agreement prior to Contractor's receipt of notice of termination, irrespective of whether such materials or services of others have actually been delivered, and further provided that Contractor is not able to cancel such orders.
Compensation for Contractor in such event shall be determined by the City in accordance with the percentage of the project or services completed by Contractor; and all of Contractor's finished or unfinished work product through the time of the City's last payment shall be transferred and assigned to the City. In conjunction with any termination of this Agreement, the City may, at its own expense, make copies or extract information from any notes, sketches, computations, drawings, and specifications or other data, whether complete or not. In the event the City receives federal funding during the term of this Agreement for the services described herein, the termination provisions in Exhibit "A" shall supersede this section.
17. Termination in the Event of Default. Should Contractor fail to perform any of its obligations hereunder, within the time and in the manner provided or otherwise violate any of the terms of this Agreement, the City may immediately terminate this Agreement for default by giving written notice, stating the reasons for such termination. Contractor shall be compensated as provided immediately above, provided, however there shall be deducted from such amount the amount of damages, if any, sustained by the City by virtue of Contractor's breach of this Agreement. Contractor may terminate this Agreement upon default by the City which is not cured within 30 days following written notice to the City stating the basis of such default.
a) Suspension/Termination of the Agreement for Cause. The following shall constitute a material breach of the Agreement by Contractor and serve as the basis for termination by the City:
Bankruptcy of the Contractor, being placed in receivership, or assignment by it for the benefit of creditors;
DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C Failure or refusal of the Contractor (after written warning by the City) to perform service and meet the City's goals and objectives, in a satisfactory manner, including a satisfactory level of vehicle maintenance;
Failure or refusal of the Contractor to comply with City' s instructions or with applicable local, state or federal codes and laws; iv. Failure of the Contractor to receive a " pass" rating from the California Highway Patrol Carrier Motor Safety inspector; Contractor shall notify the City within 24 hours if it has received a " fail" rating on any system vehicle. Contractor must provide evidence that its maintenance facilities and/or vehicles have been re -inspected and have received a conditional" rating within one hundred eighty ( 180) days. Failure to notify the City, take action to correct the problem, or present the vehicle for re -inspection may result in suspension/ termination of the contract; V. Failure by the Contractor to perform any of its obligations shall not constitute a breach of contract, if such failure is caused by an act described in Section 11 of this Agreement;
vi. Failure or refusal by Contractor to abide by the Reporting Requirements as described herein;
vii. Failure to maintain the insurance coverage as described in this Agreement.
viii. Failure to Meet Specifications. City reserves the right to withhold payment to Contractor, suspend the contract, provide substitute services with all charges in excess of contract rates to be paid by the Contractor, in the event Contractor fails to meet any of the specifications in regards to vehicle maintenance, or service quality as described in this Agreement, until such time as the City determines that Contractor has satisfactorily corrected any deficiencies. Such suspension shall be considered for cause, and the Contractor may not claim any damages against the City for any action or suspension. b) Opportunity to Cure. If Contractor fails to remedy to the City's satisfaction the breach or default of any of the terms, covenants, or conditions of this Agreement within ten ( 10) days after receipt by Contractor of written notice from City setting forth the nature of said breach or default, City shall have the right to terminate the Agreement without any further obligation to Contractor.
Any such termination for default shall not in any way operate to preclude City from also pursuing all available remedies against Contractor and its sureties for said breach or default.
18. Non -Assignability. Contractor acknowledges that the services which Contractor shall provide under this Agreement are unique, personal services which, except as otherwise provided herein, Contractor shall not assign or sublet to any other party without the prior written approval of City, which approval may be withheld in the City's sole and absolute discretion. In the event that the City, in writing, approves any assignment or subletting of s
DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C this Agreement or the retention of subcontractors by Contractor, Contractor shall provide to the City upon request copies of each and every subcontract prior to the execution thereof by Contractor and subcontractor. Any attempt by Contractor to assign any or all of its rights under this Agreement without first obtaining the City's prior written consent shall constitute a material default under this Agreement.
The sale, assignment, transfer or other disposition, on a cumulative basis, of twenty-five percent (25%) or more of the ownership interest in Contractor or twenty-five percent 25%) or more the voting control of Contractor (whether Contractor is a corporation, limited liability company, partnership, joint venture or otherwise) shall constitute an assignment for purposes of this Agreement. Further, the involvement of Contractor or its assets in any transaction or series of transactions ( by way of merger, sale, acquisition, financing, transfer, leveraged buyout or otherwise), whether or not a formal assignment or hypothecation of this Agreement or Contractor's assets occurs, which reduces Contractor' s assets or net worth by twenty-five percent (25%) or more shall also constitute an assignment for purposes of this Agreement.
19. Independent Contractor. Contractor acknowledges, represents and warrants that Contractor is not a regular or temporary employee, officer, agent, joint venturer or partner of the City, but rather an independent contractor. This Agreement shall not be construed as a contract of employment. Contractor shall have no rights to any benefits which accrue to City employees unless otherwise expressly provided in this Agreement.
Due to the independent contractor relationship created by this Agreement, the City shall not withhold state or federal income taxes, the reporting of which shall be Contractor's sole responsibility.
20. Brokers. Contractor acknowledges, represents and warrants that Contractor has not hired, retained or agreed to pay any entity or person any fee, commission, percentage, gift, or any other consideration, contingent upon or resulting from the award or making of this Agreement.
21. Professional Ability. Contractor acknowledges, represents and warrants that Contractor is skilled and able to competently provide the services hereunder, and possesses all professional licenses, certifications, and approvals necessary to engage in its occupation. City has relied upon the professional ability and training of Contractor as a material inducement to enter into this Agreement. Contractor shall perform in accordance with generally accepted professional practices and standards of Contractor's profession.
22. Business License. Contractor shall obtain a Redondo Beach Business License before performing any services required under this Agreement. The failure to so obtain such license shall be a material breach of this Agreement and grounds for immediate termination by City; provided, however, that City may waive the business license requirement in writing under unusual circumstances without necessitating any modification of this Agreement to reflect such waiver.
23. Conflict of Interest. Contractor acknowledges, represents and warrants that Contractor shall avoid all conflicts of interest (as defined under any federal, state or local statute, rule or regulation, or at common law) with respect to this Agreement. Contractor further acknowledges, represents and warrants that Contractor has no business relationship or W
DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C arrangement of any kind with any City official or employee with respect to this Agreement. Contractor acknowledges that in the event that Contractor shall be found by any judicial or administrative body to have any conflict of interest (as defined above) with respect to this Agreement, all consideration received under this Agreement shall be forfeited and returned to City forthwith. This provision shall survive the termination of this Agreement for one ( 1) year.
24. Compliance with Laws. Contractor shall comply with all federal, state and local laws, statutes, ordinances, rules and regulations, and the orders and decrees of any courts or administrative bodies or tribunals, with respect to this Agreement, including without limitation all environmental laws, employment laws, and non-discrimination laws. a) Contractor further acknowledges that in the event, this is a federally assisted construction contract, federal labor standards provisions, including prevailing wage requirements of the Davis -Bacon and Related Acts, will be enforced. Contractor understands that in the event of a conflict between the Federal General Wage Decision as established by the United States Department of Labor (available at www.access.gpo.gov/davisbacon/ ca. htm1) and the State General Prevailing Wage Determination as established by the California Department of Industrial Relations available at http://www.dir.ca.gov/DLSR/PWD/ index.htm), the higher of the two will prevail.
b) Prevailing Wages. City and Contractor acknowledge that in the event this project is a public work to which prevailing wages apply, Contractor shall comply with the Terms for Compliance with California Labor Law Requirements set forth in Exhibit "H", which is attached hereto and incorporated by reference.
c) Intelligent Transportation Systems — National Architecture. For all ITS property and service the Contractor agrees to comply with all applicable standards, orders or regulations issued pursuant to the National ITS Architecture and Standards to the extent required by 23 U. S. C. Section 517( d) and 23 CFR Parts 655 and 940.
25. Non -Exclusivity. Notwithstanding any provision herein to the contrary, the services provided by Contractor hereunder shall be non- exclusive, and City reserves the right to employ other contractors in connection with the project.
26. Third Parties. Nothing herein shall be interpreted as creating any rights or benefits in any third parties. For purposes hereof, transferees or assignees as permitted under this Agreement shall not be considered "third parties."
27. Claims. Any claim by Contractor against City hereunder shall be subject to Government Code §§ 800 et seq. The claims presentation provisions of said Act are hereby modified such that the presentation of all claims hereunder to the City shall be waived if not made within six (6) months after accrual of the cause of action.
28. Interpretation. Contractor acknowledges that it has had ample opportunity to seek legal advice with respect to the negotiation of this Agreement. This Agreement shall be interpreted as if drafted by both parties.
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29. Authority. City warrants and represents that upon City Council approval, the Mayor of the City of Redondo Beach is duly authorized to enter into and execute this Agreement on behalf of City. The party signing on behalf of Contractor warrants and represents that he or she is duly authorized to enter into and execute this Agreement on behalf of Contractor, and shall be personally liable to City if he or she is not duly authorized to enter into and execute this Agreement on behalf of Contractor.
30. Waiver. The waiver by the City of any breach of any term or provision of this Agreement shall not be construed as a waiver of any subsequent breach, and such waiver by City shall not limit City's remedies for any succeeding breach of that or of any other term, covenant, or condition of this Agreement.
31. Notices. Written notices to each party shall be given by registered or certified mail, postage prepaid and addressed to or personally served on:
Notices, reports and statements to the City shall be delivered to:
City of Redondo Beach
415 Diamond Street
Redondo Beach, CA 90277
Attn: Transit Manager
Notices, reports and statements to the Contractor shall be delivered to:
Parking Concepts, Inc. dba Transportation Concepts, Inc. 12 Mauchly Bldg I
Irvine CA 92618
Attn: Rich Rogers, COO
32. Integration. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes any previous oral or written agreement; provided, however, that correspondence or documents exchanged between Contractor and City may be used to assist in the interpretation of the exhibits to this Agreement.
33. Attorneys' Fees. In the event either party to this Agreement brings any action to enforce or interpret this Agreement, the prevailing party in such action shall be entitled to reasonable attorneys' fees ( including expert witness fees) and costs. This provision shall survive the termination of this Agreement.
34. Governing Law and Venue. This Agreement shall be construed in accordance with the laws of the State of California without regard to principles of conflicts of law. Venue for any litigation or other action arising hereunder shall reside exclusively in the Superior Court of the County of Los Angeles, Southwest Judicial District.
35. Severance. Any provision of this Agreement that is found invalid or unenforceable shall be deemed severed and all remaining provisions of this Agreement shall remain enforceable to the fullest extent permitted by law.
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36. Inspection. If the services set forth in Exhibit "B" and Exhibit "C" shall be performed on City or other public property, the City shall have the right to inspect such work without notice. If such services shall not be performed on City or other public property, the City shall have the right to inspect such work upon reasonable notice. Inspections by the City shall not relieve or minimize the responsibility of Contractor to conduct any inspections Contractor has agreed to perform pursuant to the terms of this Agreement.
Contractor shall be solely liable for said inspections performed by Contractor.
Contractor shall certify in writing to the City as to the completeness and accuracy of each inspection required to be conducted by Contractor hereunder.
37. Services. The project or services set forth herein shall be performed to the full satisfaction and approval of the City. In the event that the project or services set forth herein are itemized by price, the City in its sole discretion may, upon notice to Contractor, delete certain items or services set forth herein, in which case there shall be a corresponding reduction in the amount of compensation paid to Contractor. City shall furnish Contractor, to the extent available, with any City standards, details, specifications and regulations applicable to the Project and necessary for the performance of Contractor's services hereunder. Notwithstanding the foregoing, any and all additional data necessary for design shall be the responsibility of Contractor.
38. Changes and Extra Work. All changes and/ or extra work under this Agreement shall be performed and paid for in accordance with the following:
Only the City Council, City Manager, or the Department Head responsible for the administration of, or supervision of the scope of work under, this Agreement may authorize extra and/ or changed work. Contractor expressly recognizes that other City personnel are without authorization to either order extra and/or changed work or waive contract requirements. Failure of Contractor to secure the authorization for such extra and/ or changed work shall constitute a waiver of any and all right to adjustment in contract price due to such unauthorized work and Contractor thereafter shall be entitled to no compensation whatsoever for performance of such work.
If Contractor is of the opinion that any work which Contractor has been directed to perform is beyond the scope of this Agreement and constitutes extra work, Contractor shall promptly notify the City of the fact. The City shall make a determination as to whether or not such work is, in fact, beyond the scope of this Agreement and constitutes extra work. In the event that the City determines that such work does constitute extra work, a written amendment providing for more compensation shall be executed by Contractor and the City, and approved by the City Council. City shall provide extra compensation to Contractor on a fair and equitable basis.
In the event City determines that such work does not constitute extra work, Contractor shall not be paid extra compensation above that provided herein and if such determination is made by City staff, said determination may be appealed to the City Manager as long as a written appeal is submitted to the City Manager within five (5) days after the staff's determination is received by Contractor. Said written appeal shall include a description of each and every ground upon which Contractor challenges the staffs determination.
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39. Additional Assistance. If this Agreement requires Contractor to prepare plans and specifications, Contractor shall provide assistance as necessary to resolve any questions regarding such plans and specifications that may arise during the period of advertising for bids, and Contractor shall issue any necessary addenda to the plans and specifications as requested. In the event Contractor is of the opinion that City's requests for addenda and assistance is outside the scope of normal services, the parties shall proceed in accordance with the changes and extra work provisions of this Agreement.
40. Non -Liability of Officials and Employees of the City. No official or employee of the City shall be personally liable for any default or liability under this Agreement.
41. Subcontractors. Contractor shall provide properly skilled professional and technical personnel to perform any approved subcontracting duties. Contractor shall not engage the services of any person or persons now employed by the City without the prior written approval of City, which approval may be withheld in the City's sole and absolute discretion.
42. Amendment. This Agreement may be amended or modified only by a subsequent written amendment executed by both parties and approved by the City Council.
43. Conflicting Provisions. In the event of a conflict between the terms and conditions of this Agreement and those of any exhibit or attachment hereto, this Agreement proper shall prevail. In the event of a conflict between the terms and conditions of any two or more exhibits or attachments hereto, those prepared by the City shall prevail over those prepared by Contractor.
44. Confidentiality. To the extent permissible under law, Contractor shall keep confidential its obligations hereunder and the information acquired during the performance of the project or services hereunder.
45. Warranty. In the event that any product shall be provided to the City as part of this Agreement, Contractor warrants as follows: Contractor possesses good title to the product and the right to transfer the product to City; the product shall be delivered to the City free from any security interest or other lien; the product meets all specifications contained herein; the product shall be free from material defects in materials and workmanship under normal use for a period of one ( 1) year from the date of delivery; and the product shall be fit for its intended purpose( s). Notwithstanding the foregoing, consumable and maintenance items ( such as light bulbs and batteries) shall be warranted for a period of thirty (30) days from the date of delivery. All repairs during the warranty period shall be promptly performed by Contractor, at Contractor's expense, including shipping. Contractor shall not be liable under this warranty for an amount greater than the compensation set forth in Section 7.
46. Federal Funding. In the event the City receives federal funding for this Agreement, Contractor shall comply with all applicable FTA regulations, policies, procedures, and directives, as more specifically set forth in Exhibit "A". Failure to do so will constitute a material breach of this Agreement.
13 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C IN WITNESS WHEREOF, the parties have executed this Agreement in Redondo Beach, California, as of this 5t" day of May, 2020.
CITY OF REDONDO BEACH,
a chartered municipal corporation
DocuSigned by:
Maox C. bmJ
hti4 111
lam . rand, Mayor
ATTEST:
DocuSigned by:
fi a khr dlt" Al h
7-21F2AG7 4 GG2_.
Eleanor Manzano, City Clerk
APPROVED AS TO FORM:
FDocuSigned by:
Mic laP . ebb, City Attorney
PARKING CONCEPTS, INC.,
a California corporation dba Transportation
Concepts
DocuSigned boy
t t-d
By: 8ECE2E909751456 .
Name:
Title:
APPROVED:
DocuSigned by:
7 .
Jill Buchholz, Risk Manager
14 DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C EXHIBIT " A"
FTA REQUIRED CONTRACT CLAUSE CERTIFICATIONS
Clause language is based on FTA Report No. 0105, FTA
Best Practices Procurement and Lessons Learned Manual, October 2016.) Signatu
Title: Chief
Company Name T Concepts Date: December 18, 2019
15 Incorporation of Federal Transit Administration FTA Terms Federal Changes
No Federal Government Obligation to Third Parties
4. -- Fly America
can Air Act and Federal Water Pollution Control Act
6-7-Recycled 6-7- RecycledProducts
8.-- Government-Wide
9. Energy Conservation
Debarment and Suspension
Program Frau an Fa se or Fraudulent Statements and Re ate Acts W. Lobbying Restrictions
Civil Rights Laws and Equal Opportunity
Disadvantaged Business Enterprises DBE
Prompt Payment
Substance Abuse
LTJ
14. Public Transportation Employee Protective Arrangements Carter Service
School Bus Operations
Safe Operation of Motor Vehicles
Emp oyee Protections
Signatu
Title: Chief
Company Name T Concepts Date: December 18, 2019
15 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
FEDERAL CONTRACT CLAUSES
Clause language is based on FTA Report No. 0105, FTA
Best Practices Procurement and Lessons Learned Manual, October 2016.] 1) INCORPORATION OF FEDERAL TRANSIT ADMINISTRATION ( FTA) TERMS Incorporation of Federal Transit Administration ( FTA) Terms - The preceding provisions include, in part, certain Standard Terms and Conditions required by DOT, whether or not expressly set forth in the preceding contract provisions. All contractual provisions required by DOT, as set forth in FTA Circular 4220. 1 E are hereby incorporated by reference.
Anything to the contrary herein notwithstanding, all FTA mandated terms shall be deemed to control in the event of a conflict with other provisions contained in this Agreement. The Contractor shall not perform any act, fail to perform any act, or refuse to comply with any requests by the City which would cause the City to be in violation of the FTA terms and conditions.
2) FEDERAL CHANGES
Federal Changes - Contractor shall at all times comply with all applicable FTA regulations, policies, procedures and directives, including without limitation those listed directly or by reference in the Master Agreement between City and FTA, as they may be amended or promulgated from time to time during the term of this Agreement. Contractor's failure to so comply shall constitute a material breach of this Agreement. 3) NO FEDERAL GOVERNMENT OBLIGATION TO THIRD PARTIES.
The City and Contractor acknowledge and agree that, notwithstanding any concurrence by the Federal Government in or approval of the solicitation or award of the underlying Agreement, absent the express written consent by the Federal Government, the Federal Government is not a party to this Agreement and shall not be subject to any obligations or liabilities to the City, Contractor or any other party ( whether or not a party to that contract) pertaining to any matter resulting from this underlying Agreement. The Contractor agrees to include the above clause in each subcontract financed in whole or in part with Federal assistance provided by the FTA. It is further agreed that the clause shall not be modified, except to identify the subcontractor who will be subject to its provisions. 4) FLY AMERICA
a) Definitions. As used in this clause:
International air transportation" means transportation by air between a place in the United States and a place outside the United States or between two places both of which are outside the United States.
United States" means the 50 States, the District of Columbia, and outlying areas.
U. S.- flag air carrier" means an air carrier holding a certificate under 49 U. S. C.
Chapter 411.
b) When Federal funds are used to fund travel, Section 5 of the International Air Transportation Fair Competitive Practices Act of 1974 ( 49 U. S. C. 40118) ( Fly America Act) requires contractors, recipients, and others use U. S.-flag air carriers for U. S.
Government -financed international air transportation of personnel ( and their personal 16 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C effects) or property, to the extent that service by those carriers is available. It requires the Comptroller General of the United States, in the absence of satisfactory proof of the necessity for foreign -flag air transportation, to disallow expenditures from funds, appropriated or otherwise established for the account of the United States, for international air transportation secured aboard a foreign -flag air carrier if a U. S.- flag air carrier is available to provide such services.
c) If available, the Contractor, in performing work under this Agreement, shall use U. S.- flag carriers for international air transportation of personnel ( and their personal effects) or property.
d) In the event that the Contractor selects a carrier other than a U. S.- flag air carrier for international air transportation, the Contractor shall include a statement on vouchers involving such transportation essentially as follows:
Statement of Unavailability of U. S.- Flag Air Carriers International air transportation of persons ( and their personal effects) or property by U. S.-flag air carrier was not available or it was necessary to use foreign -flag air carrier service for the following reasons. See FAR § 47.403. [ State reasons].- End
easons].
End of statement)
e) The Contractor shall include the substance of this clause, including this paragraph ( e), in each subcontract or purchase under this Agreement that may involve international air transportation.
5) CLEAN AIR ACT AND FEDERAL WATER POLLUTION CONTROL
ACT
The Contractor agrees:
a) It will not use any violating facilities;
b) It will report the use of facilities placed on or likely to be placed on the U. S. EPA List of Violating Facilities;"
c) It will report violations of use of prohibited facilities to FTA; and d) It will comply with the inspection and other requirements of the Clean Air Act, as amended, ( 42 U. S. C. §§ 7401 — 7671q); and the Federal Water Pollution Control Act as amended, ( 33 U. S. C. §§ 1251- 1387).
6) RECYCLED PRODUCTS
Recovered Materials - The Contractor agrees to provide a preference for those products and services that conserve natural resources, protect the environment, and are energy efficient by complying with and facilitating compliance with Section 6002 of the Resource Conservation and Recovery Act, as amended, 42 U. S. C. § 6962, and U. S. Environmental Protection Agency ( U. S. EPA), " Comprehensive Procurement Guideline for Products Containing Recovered Materials," 40 C. F. R. part 247.
17 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C 7) ENERGY CONSERVATION
Energy Conservation - Contractor agrees to comply with mandatory standards and policies relating to energy efficiency which are contained in the state energy conservation plan issued in compliance with the Energy Policy and Conservation Act. 8) GOVERNMENT -WIDE DEBARMENT AND SUSPENSION
DEBARMENT, SUSPENSION, INELIGIBILITY AND VOLUNTARY EXCLUSION The Contractor shall comply and facilitate compliance with U. S. DOT regulations, Nonprocurement Suspension and Debarment," 2 C. F. R. part 1200, which adopts and supplements the Office of Management and Budget ( U. S. OMB) " Guidelines to Agencies on Government -wide Debarment and Suspension ( Nonprocurement)," 2 C. F. R. part 180.
These provisions apply to each contract at any tier of $25,000 or more, and to each contract at any tier for a federally required audit ( irrespective of the contract amount), and to each contract at any tier that must be approved by an FTA official irrespective of the contract amount. As such, the Contractor shall verify that its principals, affiliates, and subcontractors are eligible to participate in this federally funded Agreement and are not presently declared by any Federal department or agency to be:
a) Debarred from participation in any federally assisted Award; b) Suspended from participation in any federally assisted Award; c) Proposed for debarment from participation in any federally assisted Award; d) Declared ineligible to participate in any federally assisted Award; e) Voluntarily excluded from participation in any federally assisted Award; or f) Disqualified from participation in ay federally assisted Award.
By signing and submitting its bid or proposal, the Contractor certifies as follows:
The certification in this clause is a material representation of fact relied upon by the City. If it is later determined by the City that the Contractor knowingly rendered an erroneous certification, in addition to remedies available to the City, the Federal Government may pursue available remedies, including but not limited to suspension and/ or debarment. The Contractor or proposer agrees to comply with the requirements of 2 C. F. R. part 180, subpart C, as supplemented by 2 C. F. R. part 1200, while this offer is valid and throughout the period of any agreement that may arise from this offer. The Contractor or proposer further agrees to include a provision requiring such compliance in its lower tier covered transactions.
9) PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS AND RELATED ACTS
The Contractor acknowledges that the provisions of the Program Fraud Civil Remedies Act of 1986, as amended, 31 U. S.C. § 3801 et seq. and U. S. DOT regulations, " Program Fraud Civil Remedies," 49 C. F. R. part 31, apply to its actions pertaining to this Project.
Upon execution of the underlying Agreement, the Contractor certifies or affirms the truthfulness and accuracy of any statement it has made, it makes, it may make, or causes to be made, pertaining to the underlying Agreement or the FTA assisted project for which this contract work is being performed. In addition to other penalties that may be applicable, the Contractor further acknowledges that if it makes, or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or certification, the Federal Government reserves the right to impose the penalties of the Program Fraud Civil Remedies Act of 1986 on the Contractor to the extent the Federal Government deems appropriate. 18 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C The Contractor also acknowledges that if it makes, or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or certification to the Federal Government under a contract connected with a project that is financed in whole or in part with Federal assistance originally awarded by FTA under the authority of 49 U. S. C. chapter 53, the Government reserves the right to impose the penalties of 18 U. S. C. § 1001 and 49 U. S.C. § 5323( 1) on the Contractor, to the extent the Federal Government deems appropriate.
The Contractor agrees to include the above two clauses in each subcontract financed in whole or in part with Federal assistance provided by FTA. It is further agreed that the clauses shall not be modified, except to identify the subcontractor who will be subject to the provisions.
10) LOBBYING RESTRICTIONS
The Contractor certifies, to the best of his or her knowledge and belief, that:
a) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.
b) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form -LLL, " Disclosure Form to Report Lobbying," in accordance with its instructions.
c) The undersigned shall require that the language of this certification be included in the award documents for all sub -awards at all tiers ( including subcontracts, sub - grants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly.
This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by section 1352, title 31, U. S. Code.
Any person who fails to file the required certification shall be subject to a civil penalty of not less than $ 10, 000 and not more than $ 100, 000 for each such failure. 11) CIVIL RIGHTS LAWS AND EQUAL OPPORTUNITY
The City is an Equal Opportunity Employer. As such, the City agrees to comply with all applicable Federal civil rights laws and implementing regulations. Apart from inconsistent requirements imposed by Federal laws or regulations, the City agrees to comply with the requirements of 49 U. S. C. § 5323( h) ( 3) by not using any Federal assistance awarded by FTA to support procurements using exclusionary or discriminatory specifications.
Under this Agreement, the Contractor shall at all times comply with the following requirements and shall include these requirements in each subcontract entered into as part thereof.
19 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
1. Nondiscrimination. In accordance with Federal transit law at 49 U. S. C. § 5332, the Contractor agrees that it will not discriminate against any employee or applicant for employment because of race, color, religion, national origin, sex, disability, or age. In addition, the Contractor agrees to comply with applicable Federal implementing regulations and other implementing requirements FTA may issue.
2. Race, Color, Religion, National Origin, Sex. In accordance with Title VII of the Civil Rights Act, as amended, 42 U. S. C. § 2000e et seq., and Federal transit laws at 49 U. S. C. § 5332, the Contractor agrees to comply with all applicable equal employment opportunity requirements of U. S. Department of Labor ( U. S. DOL) regulations, " Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor," 41 C. F. R. chapter 60, and Executive Order No. 11246, " Equal Employment Opportunity in Federal Employment," September 24, 1965, 42 U. S. C. § 2000e note, as amended by any later Executive Order that amends or supersedes it, referenced in 42 U. S. C. § 2000e note. The Contractor agrees to take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, national origin, or sex ( including sexual orientation and gender identity).
Such action shall include, but not be limited to, the following: employment, promotion, demotion or transfer, recruitment or recruitment advertising, layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. In addition, the Contractor agrees to comply with any implementing requirements FTA may issue.
3. Age. In accordance with the Age Discrimination in Employment Act, 29 U. S. C. §§ 621- 634, U. S. Equal Employment Opportunity Commission ( U. S. EEOC) regulations, Age Discrimination in Employment Act," 29 C. F. R. part 1625, the Age Discrimination Act of 1975, as amended, 42 U. S.C. § 6101 et seq., U. S. Health and Human Services regulations, " Nondiscrimination on the Basis of Age in Programs or Activities Receiving Federal Financial Assistance," 45 C. F. R. part 90, and Federal transit law at 49 U. S. C. 5332, the Contractor agrees to refrain from discrimination against present and prospective employees for reason of age. In addition, the Contractor agrees to comply with any implementing requirements FTA may issue.
4. Disabilities. In accordance with section 504 of the Rehabilitation Act of 1973, as amended, 29 U. S. C. § 794, the Americans with Disabilities Act of 1990, as amended, 42 U. S.C. § 12101 et seq., the Architectural Barriers Act of 1968, as amended, 42 U. S.C. § 4151 et seq., and Federal transit law at 49 U. S. C. § 5332, the Contractor agrees that it will not discriminate against individuals on the basis of disability. In addition, the Contractor agrees to comply with any implementing requirements FTA may issue.
12) DISADVANTAGED BUSINESS ENTERPRISE ( DBE)
The Contractor, subrecipient or subcontractor shall not discriminate on the basis of race, color, national origin, or sex in the performance of this Agreement. The Contractor shall carry out applicable requirements of 49 C. F. R. part 26 in the award and administration of DOT -assisted contracts. Failure by the Contractor to carry out these requirements is a material breach of this Agreement, which may result in the termination of this Agreement or such other remedy as the City deems appropriate, which may include, but is not limited to:
1) Withholding monthly progress payments;
2) Assessing sanctions;
20 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C 3) Liquidated damages; and/ or
4) Disqualifying the Contractor from future bidding as non -responsible. 49 C. F. R. § 26. 13( b).
Finally, for contracts with defined DBE contract goals, each FTA recipient must include in each prime contract a provision stating that the Contractor shall utilize the specific DBEs listed unless the Contractor obtains the City' s written consent; and that, unless the City' s consent is provided, the Contractor shall not be entitled to any payment for work or material unless it is performed or supplied by the listed DBE. 49 C. F. R. § 26.53(f) (1).
1. Overview. It is the policy of the City and the United States Department of Transportation (" DOT") that Disadvantaged Business Enterprises (" DBE' s"), as defined herein and in the Federal regulations published at 49 C. F. R. part 26, shall have an equal opportunity to participate in DOT -assisted contracts. It is also the policy of the City to:
a. Ensure nondiscrimination in the award and administration of DOT -assisted contracts;
b. Create a level playing field on which DBE' s can compete fairly for DOT - assisted contracts;
c. Ensure that the DBE program is narrowly tailored in accordance with applicable law;
d. Ensure that only firms that fully meet 49 C. F. R. part 26 eligibility standards are permitted to participate as DBE' s;
e. Help remove barriers to the participation of DBEs in DOT assisted contracts; f. To promote the use of DBEs in all types of federally assisted contracts and procurement activities; and
g. Assist in the development of firms that can compete successfully in the marketplace outside the DBE program.
This Agreement is subject to 49 C. F. R. part 26. Therefore, the Contractor must satisfy the requirements for DBE participation as set forth herein. These requirements are in addition to all other equal opportunity employment requirements of this Agreement. The City shall make all determinations with regard to whether or not a Contractor is in compliance with the requirements stated herein. In assessing compliance, the City consider during its review of the Contractor's submission package, the Contractor's documented history of noncompliance with DBE requirements on previous contracts with the City.
2. Contract Assurance. The Contractor, subrecipient or subcontractor shall not discriminate on the basis of race, color, national origin, or sex in the performance of this Agreement. The Contractor shall carry out applicable requirements of 49 C. F. R. part 26 in the award and administration of DOT -assisted contracts. Failure by the Contractor to carry out these requirements is a material breach of this Agreement, which may result in the termination of this Agreement or such other remedy as the City deems appropriate.
3. DBE Participation. For the purpose of this Agreement, the City will accept only DBE' s who are:
a. Certified, at the time of bid opening or proposal evaluation, by the Los Angeles 21 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C Metropolitan Transportation Authority, City of Los Angeles, or the California Unified Certification Program ( CUCP); or
b. An out-of-state firm who has been certified by either a local government, state government or Federal government entity authorized to certify DBE status or an agency whose DBE certification process has received FTA approval; or c. Certified by another agency approved by the City.
4. DBE Participation Goal
The City of Redondo Beach DBE participation Overall Goal is 21 % and the contract goal is 0%. This goal represents those elements of work for FTA -assisted contracting opportunities by the City performed by qualified Disadvantaged Business Enterprises.
Although the City has not established a contract -specific Disadvantaged Business Enterprise ( DBE) goal for this FTA federally funded project, bidders are encouraged to take all reasonable steps to obtain DBE participation and ensure that DBEs can fairly compete for and perform on the City' s federally funded contracts and subcontracts as set forth in Part 26, Title 49 CFR.
5. Proposed Submission
Each Contractor, as part of its submission, shall supply the following information:
a. A completed DBE Utilization Form as provided in Exhibit "A" that indicates the percentage and dollar value of the total bid/ contract amount to be supplied by Disadvantaged Business Enterprises under this Agreement. b. A list of those qualified DBE' s with whom the Contractor intends to contract for the performance of portions of the work under this Agreement, the agreed price to be paid to each DBE for work, the Contract items or parts to be performed by each DBE, a proposed timetable for the performance or delivery of the Contract item, and other information as required by the DBE Participation Schedule.
No work shall be included in the Schedule that the Contractor has reason to believe the listed DBE will subcontract, at any tier, to other than another DBE.
If awarded the Contract, the Contractor may not deviate from the DBE Participation Schedule submitted in response to the bid. Any subsequent changes and/ or substitutions of DBE firms will require review and written approval by the City.
c. An original DBE Letter of Intent from each DBE listed in the DBE Participation Schedule as provided in Exhibit "A".
d. An original DBE Affidavit from each DBE stating that there has not been any change in its status since the date of its last certification.
6. Good Faith Efforts
If the Contractor is unable to meet the goal set forth in the DBE Participation Goal, the City will consider the Contractor' s documented good faith efforts to meet the goal in determining responsiveness. The types of actions that the City will consider as part of the Contractor's good faith efforts include, but are not limited to, the following:
22 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C a. Documented communication with the City's DBE Coordinator ( questions of IFB or RFP requirements, subcontracting opportunities, appropriate certification, will be addressed in a timely fashion);
Pre- bid meeting attendance. At the pre- bid meeting, the City generally informs potential contractors of DBE subcontracting opportunities; c. The Contractor's own solicitations to obtain DBE involvement in general circulation media, trade association publication, minority -focus media and other reasonable and available means within sufficient time to allow DBEs to respond to the solicitation;
d. Written notification to DBE' s encouraging participation in the proposed Agreement; and
e. Efforts made to identify specific portions of the work that might be performed by DBE' s.
The Contractor shall provide the following details, at a minimum, of the specific efforts it made to negotiate in good faith with DBE' s for elements of the Agreement:
a. The names, addresses, and telephone numbers of DBE' s that were contacted; b. A description of the information provided to targeted DBE' s regarding the specifications and bid proposals for portions of the work; c. Efforts made to assist DBE' s contacted in obtaining bonding or insurance required by the City.
Further, the documentation of good faith efforts must include copies of each DBE and non -DBE subcontractor quote submitted when a non -DBE subcontractor was selected over a DBE for work on the Agreement. 49 C. F. R. § 26.53(b) ( 2) ( VI). In determining whether a Contractor has made good faith efforts, the City may take into account the performance of other Contractors in meeting the Contract goals. For example, if the apparent successful Contractor failed to meet the goal, but meets or exceeds the average DBE participation obtained by other Contractors, the City may view this as evidence of the Contractor having made good faith efforts.
7. Administrative Reconsideration
Within five ( 5) business days of being informed by the City that it is not responsive or responsible because it has not documented sufficient good faith efforts, the Contractor may request administrative reconsideration. The Contractor should make this request in writing to the City. The City will forward the Contractor's request to a reconsideration official who will not have played any role in the original determination that the Contractor did not document sufficient good faith efforts.
As part of this reconsideration, the Contractor will have the opportunity to provide written documentation or argument concerning the issue of whether it met the goal or made adequate good faith efforts to do so. The Contractor will have the opportunity to meet in person with the assigned reconsideration official to discuss the issue of whether it met the goal or made adequate good faith efforts to do so. The City will 23 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C send the Contractor a written decision on its reconsideration, explaining the basis for finding that the Contractor did or did not meet the goal or make adequate good faith efforts to do so. The result of the reconsideration process is not administratively appealable to the Department of Transportation.
Termination of DBE Subcontractor
The Contractor shall not terminate the DBE subcontractor(s) listed in the DBE Participation Schedule without the City' s prior written consent. The City may provide such written consent only if the Contractor has good cause to terminate the DBE firm.
Before transmitting a request to terminate, the Contractor shall give notice in writing to the DBE subcontractor of its intent to terminate and the reason for the request. The Contractor shall give the DBE five days to respond to the notice and advise of the reasons why it objects to the proposed termination. When a DBE subcontractor is terminated or fails to complete its work on the Contract for any reason, the Contractor shall make good faith efforts to find another DBE subcontractor to substitute for the original DBE and immediately notify the City in writing of its efforts to replace the original DBE. These good faith efforts shall be directed at finding another DBE to perform at least the same amount of work under the Contract as the DBE that was terminated, to the extent needed to meet the Contract goal established for this procurement. Failure to comply with these requirements will be in accordance with subsection 10 below ( Sanctions for Violations).
9. Continued Compliance
The City shall monitor the Contractor's DBE compliance during the life of this Agreement. In the event this procurement exceeds ninety ( 90) days, it will be the responsibility of the Contractor to submit quarterly written reports to the City that summarize the total DBE value for this Agreement. These reports shall provide the following details:
a. DBE utilization established for the Agreement;
b. Total value of expenditures with DBE firms for the quarter; c. The value of expenditures with each DBE firm for the quarter by race and gender; d. Total value of expenditures with DBE firms from inception of this Agreement; and e. The value of expenditures with each DBE firm from the inception of the Agreement by race and gender.
Reports and other correspondence must be submitted to the DBE Coordinator with copies provided to the City. Reports shall continue to be submitted quarterly until final payment is issued or until DBE participation is completed.
The successful Contractor shall permit:
a. The City to have access to necessary records to examine information as the City deems appropriate for the purpose of investigating and determining compliance with this provision, including, but not limited to, records of expenditures, invoices, and contract between the Contractor and other DBE parties entered into during the life of this Agreement.
b. The authorized representative( s) of the City, the U. S. Department of Transportation, the Comptroller General of the United States, to inspect and audit all data and record of the Contractor relating to its performance under the Disadvantaged Business Enterprise Participation provision of this Agreement.
c. All data/record( s) pertaining to DBE shall be maintained as provided in Section 14 of this Agreement.
24 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
10. Sanctions for Violations
If at any time the City has reason to believe that the Contractor is in violation of its obligations under this Agreement or has otherwise failed to comply with terms of this Section, the City may, in addition to pursuing any other available legal remedy, commence proceedings, which may include but are not limited to, the following:
a. Suspension of any payment or part due the Contractor until such time as the issues concerning the Contractor's compliance are resolved; and b. Termination or cancellation of this Agreement, in whole or in part, unless the successful Contractor is able to demonstrate within a reasonable time that it is in compliance with the DBE terms stated herein.
13) PROMPT PAYMENT
1. Prompt Payment to Subcontractors
a. The Contractor is required to pay all Subcontractors for all work that the Subcontractor has satisfactorily completed, no later than thirty (30) business days after the Contractor has received payment from the City. b. In addition, all Retainage amounts must be paid by the Contractor to the Subcontractor no later than thirty ( 30) business days after the Subcontractor has, in the opinion of the Transit Manager, satisfactorily completed its portion of the Work.
c. A delay in or postponement of payment to the Subcontractor requires good cause and prior written approval of the Transit Manager. d. The Contractor is required to include, in each subcontract, a clause requiring the use of appropriate arbitration mechanisms to resolve all payment disputes. e. The City will not pay the Contractor for work performed unless and until the Contractor ensures that the Subcontractors have been promptly paid for the work they have performed under all previous payment requests, as evidenced by the filing with the City of lien waivers, canceled checks (if requested), and the Contractor' s sworn statement that it has complied with the prompt payment requirements. Contractor must submit a prompt payment affidavit, (form as provided in this Exhibit "A") which identifies each subcontractor (both DBE and non -DBE) and the date and amount of the last payment to such subcontractor, with every payment request filed with the City, except for the first payment request, on every contract with the City.
f. Failure to comply with these prompt payment requirements is a breach of this Agreement, which may lead to any remedies permitted under law, including, but not limited to, Contractor debarment. In addition, Contractor's failure to promptly pay its Subcontractors is subject to the provisions of 50 ILCS 505/ 9.
2. Reporting Requirements During the Term of the Contract a. The Contractor shall, within thirty (30) business days of contract award, or prior to any work being performed, execute formal subcontracts or purchase orders with the DBE firms included in the bid. These written agreements shall be made available to the City. All contracts between the Contractor and its subcontractors must contain a prompt payment clause as set forth in Section 14 herein. b. During the term of annual contracts, the Contractor shall submit regular "Status Reports of DBE Subcontract Payments" in a form acceptable to the City. The frequency with which these reports are to be submitted will be determined by the City but in no event will reports be required less frequently than quarterly. In the absence of written notice from the City the Contractor' s first "Status Report 25 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C of DBE Subcontract Payments" will be due ninety (90) days after the date of contract award, with additional reports due quarterly thereafter. c. In the case of a one-time procurement with either a single or multiple deliveries, a Status Report of DBE Subcontract Payments," in a form acceptable to the City, indicating final DBE payments shall be submitted directly to the City. The information must be submitted prior to or at the same time as the Contractor' s final invoice to the City department identified in the solicitation. ( NOTICE: The original invoices must be submitted directly to the City' s department identified in the contract documents and the Status Report of DBE Subcontract Payments must be submitted directly to the Transit Manager. Failure to follow these directions may delay final payment.
d. The address for the City:
City of Redondo Beach
Community Services Department, Transit Division
415 Diamond Street
Redondo Beach, CA 90277
Attention: Joyce Rooney, Transit Manager
14) SUBSTANCE ABUSE TESTING
The Contractor agrees to establish and implement a drug and alcohol testing program that complies with 49 C. F. R. parts 655, produce any documentation necessary to establish its compliance with part 655, and permit any authorized representative of the United States Department of Transportation or its operating administrations, the State Oversight Agency of California, or City, to inspect the facilities and records associated with the implementation of the drug and alcohol testing program as required under 49 C. F. R. part 655 and review the testing process. The Contractor agrees further to certify annually its compliance with parts 655 before January 31 It for the previous calendar year and to submit the Management Information System ( MIS) reports to the Transit Manager by January 311t. To certify compliance, the Contractor shall use the " Substance Abuse Certifications" in the " Annual List of Certifications and Assurances for Federal Transit Administration Grants and Cooperative Agreements," which is published annually in the Federal Register.
15) PUBLIC TRANSPORTATION EMPLOYEE PROTECTIVE ARRANGEMENTS The Contractor agrees to comply with the following employee protective arrangements of 49 U. S. C. § 5333( b):
1. U. S. DOL Certification. Under this Agreement or any Amendments thereto that involve public transportation operations that are supported with federal assistance, a certification issued by U. S. DOL is a condition of this Agreement.
2. Special Warranty. When the Agreement involves public transportation operations and is supported with federal assistance appropriated or made available for 49 U. S. C. § 5311, U. S. DOL will provide a Special Warranty for its Award, including its Award of federal assistance under the Tribal Transit Program. The U. S. DOL Special Warranty is a condition of the Agreement.
3. Special Arrangements. The conditions of 49 U. S. C. § 5333( b) do not apply to Contractors providing public transportation operations pursuant to 49 U. S. C. § 5310.
FTA reserves the right to make case- by- case determinations of the applicability of 49 26 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C U. S. C. § 5333( b) for all transfers of funding authorized under title 23, United States Code flex funds), and make other exceptions as it deems appropriate, and, in those instances, any special arrangements required by FTA will be incorporated herein as required. 16) CHARTER SERVICE
Contractor agrees to comply with 49 U. S. C. 5323( d), 5323(r), and 49 C. F. R. part 604, which provides that recipients and subrecipients of FTA assistance are prohibited from providing charter service using federally funded equipment or facilities if there is at least one private charter operator willing and able to provide the service, except as permitted under:
a) Federal transit laws, specifically 49 U. S. C. § 5323( d); b) FTA regulations, "Charter Service," 49 C. F. R. part 604; c) Any other federal Charter Service regulations; or
d) Federal guidance, except as FTA determines otherwise in writing.
Contractor agrees that if it engages in a pattern of violations of FTA' s Charter Service regulations, FTA may require corrective measures or impose remedies on it. These corrective measures and remedies may include:
a) Barring it or any subcontractor operating public transportation under its Award that has provided prohibited charter service from receiving federal assistance from FTA b) Withholding an amount of federal assistance as provided by Appendix D to part 604 of FTA's Charter Service regulations; or
c) Any other appropriate remedy that may apply.
Contractor should also include the substance of this clause in each subcontract that may involve operating public transit services.
17) SCHOOL BUS OPERATIONS
Contractor agrees to comply with 49 U. S. C. 5323(f), and 49 C. F. R. part 604, and not engage in school bus operations using federally funded equipment or facilities in competition with private operators of school buses, except as permitted under:
1. Federal transit laws, specifically 49 U. S. C. § 5323(f);
2. FTA regulations, "School Bus Operations," 49 C. F. R. part 605;
3. Any other Federal School Bus regulations; or
4. Federal guidance, except as FTA determines otherwise in writing.
If Contractor violates this School Bus Agreement, FTA may:
1) Bar the Contractor from receiving Federal assistance for public transportation; or 2) Require the contractor to take such remedial measures as FTA considers appropriate.
When operating exclusive school bus service under an allowable exemption, the Contractor may not use federally funded equipment, vehicles, or facilities.
The Contractor should include the substance of this clause in each subcontract or purchase under this Agreement that may operate public transportation services. 27 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C 18) SAFE OPERATION OF MOTOR VEHICLES
1. Seat Belt Use
The Contractor is encouraged to adopt and promote on-the-job seat belt use policies and programs for its employees and other personnel that operate company-owned vehicles, company- rented vehicles, or personally operated vehicles.
The terms " company-owned" and " company -leased" refer to vehicles owned or leased either by the Contractor or City.
2. Distracted Drivinq
The Contractor agrees to adopt and enforce workplace safety policies to decrease crashes caused by distracted drivers, including policies to ban text messaging while using an electronic device supplied by an employer, and driving a vehicle the driver owns or rents, a vehicle Contactor owns, leases, or rents, or a privately -owned vehicle when on official business in connection with the work performed under this agreement. 19) EMPLOYEE PROTECTIONS
1. Contract Work Hours and Safety Standards
For all contracts in excess of $ 100, 000 that involve the employment of mechanics or laborers, the Contractor shall comply with the Contract Work Hours and Safety Standards Act (40 U. S.C. §§ 3701- 3708), as supplemented by the DOL regulations at 29 C. F. R. part 5. Under 40 U. S. C. § 3702 of the Act, the Contractor shall compute the wages of every mechanic and laborer, including watchmen and guards, on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U. S. C. § 3704 are applicable to construction work and provide that no laborer or mechanic be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchase of supplies or materials or articles ordinarily available on the open market, or to contracts for transportation or transmission of intelligence.
In the event of any violation of the clause set forth herein, the Contractor and any subcontractor responsible therefor shall be liable for the unpaid wages. In addition, the Contractor and subcontractor shall be liable to the United States ( in the case of work done under contract for the District of Columbia or a territory, to such District or to such territory), for liquidated damages. Such liquidated damages shall be computed with respect to each individual laborer or mechanic, including watchmen and guards, employed in violation of this clause in the sum of $ 10 for each calendar day on which such individual was required or permitted to work in excess of the standard workweek of forty hours without payment of the overtime wages required by this clause.
The FTA shall upon its own action or upon written request of an authorized representative of the Department of Labor withhold or cause to be withheld, from any moneys payable on account of work performed by the Contractor or subcontractor under any such contract or any other Federal contract with the same prime Contractor, or any other federally -assisted contract subject to the Contract Work Hours and Safety Standards Act, which is held by the same prime Contractor, such sums as may be determined to be necessary to satisfy any liabilities of such Contractor or subcontractor for unpaid wages and liquidated damages as provided in this section. 28 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C The Contractor or subcontractor shall insert in any subcontracts the clauses set forth in this section and also a clause requiring the subcontractors to include these clauses in any lower tier subcontracts. The prime Contractor shall be responsible for compliance by any subcontractor or lower tier subcontractor with the clauses set forth in this agreement.
Contract Work Hours and Safety Standards for Awards Not Involving Construction The Contractor shall comply with all federal laws, regulations, and requirements providing wage and hour protections for non -construction employees, in accordance with 40 U. S. C. § 3702, Contract Work Hours and Safety Standards Act, and other relevant parts of that Act, 40 U.S. C. § 3701 et seq., and U. S. DOL regulations, " Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted Construction ( also Labor Standards Provisions Applicable to Non -construction Contracts Subject to the Contract Work Hours and Safety Standards Act)," 29 C. F. R. part
5. The Contractor shall maintain payrolls and basic payroll records during the course of the work and shall preserve them for a period of four (4) years from the completion of the contract for all laborers and mechanics, including guards and watchmen, working on the contract. Such records shall contain the name and address of each such employee, social security number, correct classifications, hourly rates of wages paid, daily and weekly number of hours worked, deductions made, and actual wages paid.
Such records maintained under this paragraph shall be made available by the Contractor for inspection, copying, or transcription by authorized representatives of the FTA and the Department of Labor, and the Contractor will permit such representatives to interview employees during working hours on the job.
The Contractor shall require the inclusion of the language of this clause within subcontracts of all tiers.
29 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C FORM E
PROPOSED DISADVANTAGED BUSINESS ENTERPRISE ( DBE) PARTICIPATION
OPTIONAL)
The bidder is or intends to utilize the following DBE contractors on this project.
Signature of participating DBE is confirmation of willingness to participate on this project.
Company
NIA
Address
City, ST, ZIP
Phone Number
Fax Number
Contact Name
Contact Email
DBE Certifying
Agency
Type of work to be
performed
Annual Dollar value
of participation
Signature of
participating DBE
Company
Address
City, ST, ZIP
Phone Number
Fax Number
Contact Name
Contact Email
DBE Certifying
Agency
Type of work to be
performed
Dollar value of
participation
Signature of
participating DBE
DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C FORM K
DBE PARTICIPATION SCHEDULE
The Contractor shall complete the following information for all DBE' s participating in the contract that comprises the DBE Utilization percent stated in the DBE Utilization Form. The Contractor shall also furnish the name and telephone number of the appropriate contact person should the Authority have any questions in relation to the information furnished herein.
DBE IDENTIFICATION AND INFORMATION FORM
Name and Address
Contact Name and
Telephone Number
Participation Percent
of Total Contract
Description of Work to Be
Performed
N/A
DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C FORM L
DBE UTILIZATION FORM
The undersigned Contractor has satisfied the requirements of the solicitation in the fallowing manner (please check the appropriate space):
The Contractor is committed to a minimum of 0 % DBE utilization on this contract.
Date. December 18. 2019
Signature:
Company Nam Tr s'portation Concepts
Title: Chief Operating Officer
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C FORM F
NON -COLLUSION AFFIDAVIT FOR CONTRACTOR
STATE OF CALIFORNIA
COUNTY OF LOS ANGELES
Rich Rogers declares and says:
1. That he/she is the ( owner, partner, representative, or agent) of Transportation Concepts
CONTRACTOR) or (subcontractor).
hereinafter referred to as
2. That he/ she is fully informed regarding the preparation and contant of "his proposal for certain work in the City of Redondo Beach, State of California.
3. That his/her proposal is genuine, and is not collusive or a sham proposal.
4. That any of its officers, owners, agents, representatives, employees, or parties in interest, including this affiliate, has not in any way colluded, conspired, connived or agreed, directly or indirectly, with any other CONTRACTOR, firm, or person to submit a collusive or sham proposal in connection with such contract, or to refrain to submitting a proposal in connection with such contract, or has in any manner, directly or indirectly, sought by unlawful agreement or connivance with any other CONTRACTOR, firm, or person to fix the price or prices in said proposal, or to secure through collusion, conspiracy, connivance, or unlawful agreement any advantage against City, or any person interested in the proposed contract; and,
5. That the price or prices quoted in the proposal are fair and proper, and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the CONTRACTOR, or any of its agents, owners, representatives, employees, or parties in interest, including this affiliate.
I certify (or declare) under penalty of perjury, that the foregoing is true and correct.
Dated this 18th day of Decembe1`2019, at Irvine California.
Signed:
Title: Chief O era$n§ Officer
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C FORM G
CERTIFICATION OF PRIMARY PARTICIPANT REGARDING DEBARMENT,
SUSPENSION, AND OTHER RESPONSIBILITY MATTERS
The Primary Participant Transportation Concepts ( Name of CONTRACTOR) certified to the best of its knowledge and belief, that it and its principals:
a. Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal department or agency;
b. Have not, within a three year period preceding this proposal, been convicted, or had a civil judgment rendered against them for commission of fraud, or a criminal offense in connection with obtaining, attempting to obtain, or performing a public Federal, State or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes, or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false Statements, or receiving stolen property;
C. Are not presently indicted for, or otherwise criminally or civilly charged by a governmental entity (Federal, State or local) with commission of any of the offenses enumerated in paragraph ( b) of this certification; and d. Have not within a three- year period preceding this proposal had one or more public transactions (Federal, State or local) terminated for default.
If the primary participant is unable to certify to any of the Statements in this certification, the participant shall attach an explanation to this certification.
THE PRIMARY PARTICIPANT, Transportation Concepts _ ( Name of
CONTRACTOR) CERTIFIES OR AFFIRMS THE TRUTHFULNESS AND ACCURACY
OF THE CONTENTS OF THE STATEMENTS SUBMITTED ON OR WITH THIS CERTIFICATION AND UNDERSTANDS THAT THE PROVISIONS OF 31 USC SECTIONS 3801 ET SEQUA ARE APPLICABLE THERETO,
Signature Q€ onzegOfficial
Title Chief Operating Officer
The undersigned ch' f legal counsel (or corporate secretary) for the Company r _ _ hereby certifies that the Company has
authority under -State and local law to comply with the subject assurances and that the certification above has been legally made.
Signature of Attorney/SecretaryDate r
r - 1 211 8/ 2 0 1 9
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C FORM H
CERTIFICATION OF LOBBYING RESTRICTIONS
The undersigned certifies, to the best of his or her knowledge and belief, that:
1. No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan; the entering into of any cooperative agreement, and the extension, continuatiz)n, renewal, amendment, or modification of any Federal contract, grant, loan, of cooperative agreement.
2. If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form -LLL, Disclosure Form to Report Lobbying," in accordance with its instructions.
3. The undersigned shall require that the language of this certification be included in the award documents for all sub -awards at a! I tiers ( inc)uding subcontracts, sub -grants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly.
4. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by section 1352, titles 31, U. S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $ 10,000 and not more than$ 100, 000 for each such failure.
Signature of Contr Authorized Official
Rich Rogers, Ch of g& ranw Officer
Name and Title o ontractor' s Authorized Official
December 18, 2019
Date
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C FORM I
COMPTROLLER GENERAL' S LIST OF INELIGIBLE CONTRACTORS
REQUIRED)
Submit this form with the BID, failure to do so is grounds for disqualification.
The Bidder certifies that it is NOT on the U. S. Comptroller General's list of ineligible firms for federally financed and assisted construction, materials, equipment contracts or services.
Bidder's Company Name Parking Concepts Inc., dba Transportation Concepts Legal Structure ( corp-/partner/ proprietor) Corporation Principal Office Address 12 Mauchly, Bldg I
City, ST, Zip Irvine, CA 92618
Phone Number 949 753-7525
Fax Number 949 753- 7526
E -Mail [email protected]
Federal Employer Identification Number 95-2909899
Title of Person Authorized to Sign _ Chief Operating Officer Print Name of Person Authorized to Sign Rilcrh RogerS
Date Signed and Authorized Signature December 18, 2
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C Form 1
PROMPT PAYMENT AFFIDAVIT
Contractor will place a check in the appropriate box below that applies to this payment request. Re: Payment Request No.
I, Rich Rogers ( Name), the Chief Operating Officer
Title - e. g., President, Vice President, etc.) of Transportation Concerts (" Company"), do state the following with regard to payments made under Contract No. # 1920- 005 Contract"):
1. Subcontractors, at the first tier, both DBE and non -DBE, who completed work and were listed for payment on the prior Payment Request No,. were paid no later than thirty ( 30) business days after Contractor received payment from City.
2. Copies of invoices and cancelled checks for subcontractors at the first tier who were paid under the prior payment request have been delivered or mailed to the City. In addition, Contractor has attached to the current Payment Request all lien waivers for prior subcontractor payments and any other documentation required by City, ( Failure to attach all required documentation to the Payment Request or forward cancelled checks and invoices to the City may cause the Payment Request to be rejected by City.)
3. All retainage afnounts withheld from any subcontractor who satisfactorily completed its portion of the contract work, including punch list Items, were paid to the subcontractor(s) no later than thirty
30) business days after it satisfactorily completed its work, whether or not City has paid saia retainage amounts to Contractor. Attach a copy of the cancelled check evidencing payment of each retainage amount.
4. X There was no delay in or postponement of any payment owed to a subcontractor, whether periodic payment or retainage amount, except for good cause and after receipt of prior written approval from the City.
5. The Contractor is required to pay its subcontractors performing work related to this contract for satisfactory performance of that work no later than 30 days after the Contractor' s receipt of payment for that work from the City. In addition, the Contractor is required to return any retainage payments to those subcontractors after the subcontractor' s work related to this contract is satisfactorily completed and within 30 days of Contractor' s receipt of t; -re partial retainage payment related to the subcontractor' s work. Attach a copy of the written approval from the City.
Transportation
o
Concepts
a /
Signature
Rich Rogers I
Print Name
Date: December 18, 2019
Subscribed and sworn to before me this - day of 20
DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C EXHIBIT " B"
SCOPE OF WORK
1. 0 DEFINITIONS
As used throughout the Request for Proposals, exhibits and attachments, the following terms shall have the meanings set forth below:
Advanced Reservation - Describes the process of requesting trips and receiving trip confirmation prior to the day service is requested.
Americans with Disabilities Act of 1990 (ADA) - Federal civil rights legislation which mandates accessibility for people with disabilities. Included is a requirement that all public transit agencies operating fixed route bus service provide complementary paratransit service to persons functionally unable to use accessible fixed route systems. WAVE Dial -A -Ride service is not ADA complementary paratransit service.
CHP — California Highway Patrol
City — The City of Redondo Beach, California.
Contractor - Vendor selected and under contract with the City of Redondo Beach to provide transportation services.
CNG — Compressed Natural Gas
Curb -to -Curb Service - A type of paratransit service where, on both the origin and destination ends of the trip, the driver gets out of the vehicle and assists the passenger between the vehicle and a sidewalk or other waiting area no more than 15 feet from the vehicle.
Deadhead - For paratransit services, refers to either miles or hours when a vehicle is not in revenue service including travel from the yard to the first pick- up, from the last drop-off back to the yard when released by the dispatcher. The travel between scheduled pickups and drop offs, regardless of whether a passenger is on board, is not deadhead.
Demand Responsive - Describes a service that does not require advance reservation and trips can be requested the same day [also referred to as " same day" real-time" or "immediate response"].
Door -to -Door Service - A type of paratransit service where, on both the origin and/ or destination end of the trip, the driver gets out of the vehicle and meets/escorts the passenger to the door of the main lobby, residence, or building. The driver is responsible for assisting the passenger throughout the trip. Drivers are not allowed to enter a residence and must keep the vehicle in sight at all times.
Dwell Time - The amount of time spent by vehicle and driver at each pick-up and drop-off waiting for the passenger(s) to appear, during passenger boarding, 34 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C deboarding and wheelchair securement. Dwell time is included in the Vehicle Revenue Hour computation.
Federal Transit Administration (FTA) - A branch of the U. S. Department of Transportation ( USDOT) established to improve transportation throughout the nation.
The FTA provides funding and assistance to regional transportation agencies, among various other programs.
General Public Paratransit Vehicle (CPPV) - Means any motor vehicle designed for carrying no more than 24 persons and the driver, that provides local transportation to the general public, including transportation of pupils at or below the 12th - grade level to or from a public or private school or school activity, under the exclusive jurisdiction of a publicly and operated transit system through one of the following modes: dial -a -ride, subscription service, or route deviated bus service.
California Motor Vehicle code Section 336}
Holiday Schedules- The services do not operate on New Year's Day, Thanksgiving Day, and Christmas Day. Saturday schedules are operated on Memorial Day, Independence Day, Labor Day, and Veteran' s Day.
LAX — Los Angeles International Airport
Late Trip —For Dial -A -Ride service, any trip on which the vehicle arrives for the pick up more than 15 minutes after the scheduled time. For fixed route service, any arrival at a time point more than 5 minutes after the scheduled time.
Metro — Los Angeles County Metropolitan Transportation Authority Missed Trip — For Dial -A -Ride service, any scheduled trip on which the Dial -a -Ride vehicle arrives more than 60 minutes after the scheduled pick up time or does not arrive at all. For Fixed Route, any trip that departs its initial stop or arrives at any time point more than 30 minutes after the scheduled time or does not operate the run at all.
No -Show - A scheduled passenger who does not appear at the designated location for vehicle boarding within 5 minutes of an on-time vehicle arrival or calls the reservation office to cancel the trip less than one ( 1) hour before the scheduled pickup time.
On -Time Pickup - For paratransit services, a vehicle shall be on-time if it arrives at the designated pickup location no more than 5 minutes prior to the scheduled pickup time or no more than 15 minutes after that time. For fixed route services, a vehicle shall be on-time if it arrives at a designated bus stop not earlier than or no more than 3 minutes after the scheduled arrival time.
RTI — Real -Time Information.
Subscription Service - Paratransit trips to and from the same origin and destination at the same time and day at least once a week. Subscription services do not require the passenger to call in their request for each trip; only to cancel for one or more days.
35 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C TAP — The regional electronic fare collection system "Transit Access Pass".
TAP Bus Mobile Validators (BMV) — TAP electronic fare collection equipment used by TAP card holders paying with some monthly passes, stored value, Access cards and transfers.
Vehicle Revenue Hour - For Paratransit service, a vehicle revenue hour shall be defined as any sixty -minute increment of time, or portion thereof, that a vehicle is available for passenger transport within the established hours of service. A vehicle is available for passenger transport from the time it arrives at its first pick- up address and ends when it has completed its last passenger drop-off. If the first scheduled pick- up is a no- show, the vehicle arrival time at that stop shall still be used for computation of revenue vehicle hours; however, this rule shall not apply to late trip cancellations. Vehicle revenue hours are also known as " revenue vehicle hours" and vehicle service hours".
For the fixed route service, a vehicle revenue hour shall be defined as any sixty - minute increment of time, or portion thereof that a vehicle is in revenue service, including layover/recovery time but excluding deadhead, training operators prior to revenue service and road tests.
Vehicle revenue hours, for all services, shall exclude any meal breaks, service breaks, fueling time, mechanical breakdowns and time a vehicle is down due to an accident. Drive time to and from breaks and lunch breaks shall be excluded.
It is intended that the City' s definitions of Vehicle Revenue Hour and Mile be identical to those of the National Transit Database.
Vehicle Revenue Miles - The mileage incurred by a vehicle while operating a Vehicle Revenue Hour.
36 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
2. 0 RESPONSIBILITIES OF CITY
City will perform the following duties and accept the following responsibilities with respect to the performance of Beach Cities Transit fixed route and WAVE Dial -A -Ride services.
2. 1 Administration
The City is responsible for BCT administration, planning, marketing, social media, budgeting, contract monitoring, and public information and community liaison activities.
City staff primarily involved with BCT includes the Community Services Director, Transit Manager, Senior Management Analyst, Transit Analyst, Transit Account Clerk and Transit Office Assistants who administers BCT bus pass sales and customer service.
2. 2 Service Planning
City will be responsible for general service planning and analysis of its transit service program including route analysis studies and ridership surveys, either directly or through contracted technical specialists.
2. 3 Changes in the Level of Service
City may adjust the level of service at its discretion. City will give Contractor sixty (60) days written notice of modifications that the City determines are major and may provide Contractor with less notice if the City determines modifications are minor. If the City makes modifications which increase or decrease the level of service more than twenty five percent (25%) of the vehicle service hours set forth in Section 3. 6, City and Contractor may negotiate a change in the hourly rate. However, no negotiated hourly rate shall be effective unless a written amendment is executed by City and Contractor, and approved by City Council.
2. 4 Registration of WAVE Riders
City shall be responsible for the registration and certification of all WAVE riders and shall enter rider data into an automated database for use by Contractor in accepting reservations for WAVE service.
2. 5 Vehicles
The City will provide 14 CNG, ADA -compliant vehicles for the fixed route services and six CNG, ADA -compliant vehicles for the dial -a -ride service. A vehicle list is contained as Attachment 1 to the RFP and includes the current lifetime mileages, projected replacement schedule for each vehicle, and depreciated values as of July 1, 2020. City will coordinate the capital replacement schedule with Contractor to identify and replace problem vehicles at the earliest opportunity.
The CNG tanks on all BCT buses are designed to exceed the life of the vehicles (Tanks have a 20 -year life). Replacement of CNG tanks, if needed, would take place at Creative Bus Sales or EI Dorado National, depending on the situation or damage, but this would only be needed if there is any damage or if the tanks stopped functioning. The Contractor will be responsible for the cost of tank inspection and certification and the 37 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C replacement of any tank that is damaged as a result of an accident or comprehensive loss. The City will be responsible for the cost of tank replacement if due to simple tank failure not covered by warranty.
2. 6 On -Board Equipment
BCT transit buses are equipped with the following on -board equipment. If not installed in all vehicles, the descriptions indicate which buses have the described equipment.
Contractor will remove and replace faulty units; City will pay for replacement or major repair if needed.
2. 6. 1 Bus Mobile Validators (BMV) TAP mobile validators are installed in all buses. TAP BMV's are used on fixed route buses only to collect fare revenues paid with the TAP card. BMV' s installed in cutaway vehicles which are used for Dial -A -Ride service are not turned on to collect fares. The dial -a -ride BMV units are turned on only during TAP system software updates. They may be used to collect dial -a -ride fares in the future.
2. 6. 2 Securitv Camera Svstems
The City provides fixed route and dial -a -ride vehicles with bus security cameras and spares. The current security camera system installed is the REI Buswatch DVR System. The City also provides sixteen security cameras installed at the operations facility to monitor internal and external locations, two spare cameras, one Digital Video Recorder, one 16 -channel power supply, and one 24" monitor for the Manager' s office.
2. 6. 3 Annunciator Svstem
The City provides fixed route buses with annunciator systems. The current annunciator systems installed on BCT fixed route vehicles except for Vehicle 550 are Digital Recorder DR 600, Vehicle Logic Unit with 512 MB Compact Flash and Internal GPS Receiver. Vehicle 550 and all new and future BCT buses will be equipped with Hanover annunciator systems.
2. 6.4 Real -Time Information Systems
City will provide equipment for the real-time information system, including CAD/AVL, Mobile Data Terminals, one field supervisor tablet, and 2 computers and 2 large screen monitors.
2. 7 Facilities
2. 7. 1 Dispatch and Office Space
Dispatch facilities and the Project Manager's office are currently located in the Redondo Beach transit maintenance and operations facility at 1521 Kingsdale Blvd. The Kingsdale facility houses dispatch, general administration, maintenance, and general storage. There is additional office space and a training room located at City Hall at 415 Diamond Street, Redondo Beach. The 38 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C City Hall office space has a general workspace, one office and a break room.
The City Hall office has two dedicated parking spaces for the Project Management team. The current Contractor uses the workspace for training only.
2. 7. 2 Maintenance and Operations Facility
A maintenance and operations facility is provided at 1521 Kingsdale Avenue, Redondo Beach (" Kingsdale Facility"). The maintenance and operations facility consists of one undivided office, dispatch office, maintenance office, three maintenance bays, parts and tools rooms, a break room and parking for all transit vehicles and Contractor's employees' vehicles. The maintenance and operations facility does not have fueling facilities.
The City provides no furniture or equipment for either the Kingsdale Facility or the offices that are available in City Hall other than the monitor for the security camera system in the Kingsdale Facility and a field supervisor tablet, and computer and monitors and related equipment that will be installed as part of the Real -Time Information System.
Beginning in 2020 and continuing through 2021, the new South Bay Transit Center should be constructed adjacent to the Kingsdale facility. It should be expected that there will be some level of added traffic and inconvenience to transit operations and employee parking, however, City will work with Contractor to minimize such impacts.
2. 7. 3 Provided Maintenance Equipment
The City provides an air compressor for use within the Kingsdale Facility. The City will be responsible for major repairs or replacement should the air compressor fail, however, the Contractor to be responsible for inspection and regular maintenance.
2. 7.4 Office and Facility Costs
City shall be responsible for the following facility expenses in addition to making the facilities described in Sections 2. 7. 1 and 2. 7. 2 above available at no cost to the Contractor: major facility maintenance and repair; landscaping; utilities, to include water, electricity, sewer and trash service; and telecommunications service with the exception of the Contractor' s administrative phone line [See RFP Section 3. 17. 1].
2. 8 Fueling
City provides fuel for all transit revenue vehicles. CNG fuel is available for revenue vehicles from the following locations:
o City of Redondo Beach Public Works Yard at 531 North Gertruda Street, Redondo Beach;
o Clean Energy facility at 104th Street and Aviation Boulevard, Los Angeles; and o Clean Energy facility at 20500 Madrona Avenue, Torrance. 39 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C Note that deadhead will be incurred in traveling to any of these locations for after -hour fueling.
3. 0 RESPONSIBILITIES OF CONTRACTOR
3. 1 General
Contractor shall assist City with respect to the duties described in Section 2. 0.
Contractor shall provide project management of the Transit Services according to specified operating procedures. The City may establish additional rules which are reasonable for operation of this service after consultation with the Contractor.
Contractor shall provide all necessary personnel, equipment and services to operate BCT services in the manner described in the RFP. Contractor shall perform the duties and accept the responsibilities identified in the RFP in connection with the operation of BCT as well as other duties and responsibilities as may be reasonably requested by the City. The omission of a duty or responsibility shall not relieve the contractor of its obligation to perform such duty or accept such responsibility, so long as it is usual, customary and generally accepted within the public transportation industry as being an integral element of operating a fixed route and dial -a -ride service.
Contractor shall meet at least monthly with the City to discuss BCT operations and review the monthly performance report. Contractor shall evaluate BCT service for improvement and provide recommendations to the City. Contractor shall act as a member of a larger City-wide service delivery system. Contractor shall participate under the direction of City staff in planning and evaluating City services and in gathering information regarding community needs.
As described on page 9, Pending Issues, the City anticipates the conduct and completion of several planning studies and implementation of new systems during the term of this contract. Contractor shall participate and assist in the conduct of such analyses and implementation of new systems.
3. 2 Operations
All operational activities, including route supervision, shall be the responsibility of the Contractor. Contractor shall coordinate, manage and control all necessary program activities which shall include: operating approved vehicles; vehicle maintenance and operating personnel; providing driver and other personnel training; administrative procedures, performance statistics and financial records; route and schedule planning; reservations, scheduling and dispatching of client trips; FTA NTD data collection and reporting; program audits, and developing methods to maximize service efficiency.
Contractor shall provide operations management at a level sufficient to oversee its functions and employees. Contractor shall provide all necessary personnel, equipment and services to operate BCT services.
Contractor shall perform manual counting of ridership fare revenue and TAP card use, which will be shall be sufficient to generally validate TAP reports and shall be combined with TAP system ridership and revenue data to satisfy reporting requirements. 40 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C Contractor shall not make operational modifications which affect the level of service, including but not limited to, hours of operation, schedules, and routes without the prior written approval of the City.
The Contractor shall not enter into agreement with any other party for use of personnel dedicated to this service without the approval of the City.
The Contractor shall be responsible for the maintenance and condition of vehicles. All vehicle maintenance, general supplies, and services required for the operation of BCT shall be furnished by the Contractor unless otherwise specified.
Contractor shall provide continuous supervision of BCT services during revenue operations, including monitoring schedule adherence, on -street operation, on -route compliance, and on -board ride checks. Contractor shall utilize real-time information system to supplement on -street and service performance monitoring.
Contractor shall assist and cooperate with the City in meeting the objective of providing quality transportation service. Contractor shall perform liaison activities including collaborating with other agencies ( e. g. Redondo Union High School other transit agencies and contractors), coordination and cooperation with the City on matters related to operations, monitoring, reporting and service performance.
Contractor shall assist the City with customer service responsibilities including responding to service inquiries, investigating and responding to customer complaints and problem resolution.
Contractor shall assist the City with BCT promotion and marketing and shall not distribute any material without the City' s written permission. Contractor shall refer all media inquiries to the City. Contractor shall provide City with the necessary information on service disruptions, detours and route changes to facilitate communicating with BCT riders via social media and website service alerts.
Contractor shall comply with all conditions and laws required by Federal, State, and local governments, including Metro.
3. 3 Dispatch
Contractor shall provide staff to effectively respond to incoming calls at a quality and level consistent with BCT patron demand. Dispatch services are to be available between 6: 00 AM and 8:30 PM seven days a week, with the exception of the following holidays: Thanksgiving Day, Christmas Day and New Year's Day.
Contractor shall maintain radio control and contact with all vehicles in service and maintain the daily dispatch log. Contractor shall propose a dispatching log format for the City' s approval prior to beginning service. Contractor shall provide training for scheduling and dispatch personnel in professional technique, radio protocol, and cooperative approaches with vehicle operators and patrons.
Contractor shall provide the capability to respond to telephone service and information requests from hearing impaired individuals and individuals with limited English proficiency. Contractor shall provide bilingual telephone information personnel or 41 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C arrange for translation services in order to communicate with individuals with Limited English Proficiency ( LEP) during all hours that the dispatch services are available to the public.
3. 4 Fixed Route Services. BCT Line 102 and Line 109
BCT is a general public transit service on Lines 102 and 109 that operates seven days a week between 6 a. m. and 10 p. m., with reduced service on holidays. BCT services operate within the local communities of Redondo Beach, Hermosa Beach, Manhattan Beach and EI Segundo, connecting residents, students and commuters to the Green Line rail stations, Metro and other regional municipal transit operators and LAX. The fare is
1. 00 for adults and 50 cents for Senior/Disabled and Medicare Cardholders, and the interagency transfers are 25 cents. BCT also sells monthly general (adult), student ( K- 12) and senior/disabled passes. TAP stored value, EZ Pass and Access Cards are accepted as fare payment.
Contractor shall operate fixed route service in a safe, courteous, and reliable manner in strict accordance with the operating days and hours and routes and schedules.
Contractor is authorized to deviate from established routes when necessary to avoid construction or other obstructions in the public right of way and comply with detours and public safety officers. Contractor shall notify the City of such obstruction causing deviation as soon as is practicable.
3. 5 Dial -A -Ride — Senior & Disabled Services
The WAVE Dial -A -Ride service is curb -to -curb shared ride transportation service to Redondo Beach and Hermosa Beach seniors ( 62+) and disabled ( of any age) residents, within Redondo Beach and Hermosa Beach city limits. Additional eligible trip destinations include pre -approved satellite locations outside of the Redondo Beach and Hermosa Beach service area. The WAVE service operates Monday through Friday, between 6: 00 a. m. — 8: 30 p. m., and Saturday and Sunday between 8: 00 a. m. — 8: 30 p.m., with reduced service hours on major holidays. The last pickup shall be scheduled no later than 8: 00 pm.
The fare is $ 1 per person or 75 cents per person for prearranged groups of 3 or more passengers. WAVE clients are approved by the City through an application process that requires the verification of age, disability and residency status.
The WAVE service shall be operated in accordance with the operating days, hours and service area. Contractor shall utilize a systemic method to reserve, schedule and dispatch trip requests for WAVE Dial -A -Ride service for transport using BCT vehicles.
Contractor shall ensure the method is capable of accommodating advance reservations, same-day trip requests and subscription reservations, and integrate all demands for service into efficient vehicle tours, to maximize productivity and provide the services prescribed in the RFP. Proposals shall contain a detailed description of the reservation, scheduling and dispatch system being proposed by Contractor including at least three 3) references to agencies currently utilizing this system.
Contractor shall ensure the proposed scheduling system shall efficiently accommodate the following services provided by the WAVE Dial -A -Ride:
42 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C o " Now" service request for a pick-up within 30 minutes, depending on demand; o Same day service requests for a pick- up within two hours, depending on demand;
o Advance trip request to make a reservation up to seven days in advance; o Subscription trip request for pick-up the same time daily or weekly; and o Group service, three or more passengers traveling from the same origin to the same destination.
3. 6 Service Levels to be Operated
During the Base Term and Option Periods, the following annual levels of service are to be operated by the Contractor unless adjusted by the City as specified herein.
Period
Annual Vehicle Revenue Hours
BCT Fixed Route
WAVE Dial -ARide
Total Hours
Base Period 1 : 7/ 1/ 20 - 6/ 30/ 21 34, 100 6,900 41, 000 Base Period 2: 7/ 1/ 21 — 6/ 30/ 22 34, 100 6,900 41, 000 Base Period 3: 7/ 1/ 22 — 6/30/23 34, 100 6,900 41, 000 Option Period Yr 1 : 7/ 1/ 23 — 6/ 30/24 34, 100 6,900 41, 000 Option Period Yr 2: 7/ 1/ 24 — 6/ 30/ 25 34, 100 6,900 41, 000
3. 7 Special Events
In the event City requires Contractor to provide special event, promotional, or other special transportation services that have been determined to be in the public interest that do not interfere with regular BCT service, the special events shall be billed at the agreed upon firm fixed hourly rate per revenue hour operated for the special event as described in Contractor's proposal.
3. 8 Operation During an Emerciency
In the event of an emergency, Contractor shall deploy vehicles as directed by the City. In the absence of direction from the City, Contractor shall follow directions of appropriate law enforcement/emergency management agencies.
Emergency service does not constitute an expansion of service. Contractor shall be reimbursed for documented and reasonable costs in excess of normal BCT operating costs.
3. 9 Personnel
Contractor shall furnish all vehicle operators, maintenance staff, service workers/vehicle washers, dispatchers, supervisors, administrative personnel, management and other personnel services necessary for providing BCT service as described in the RFP.
Contractor shall use appropriate screening and selection criteria for employing personnel. Those checks shall include Department of Motor Vehicles (DMV) and criminal background checks, pre-employment drug screening and physicals of all 43 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C employees assigned to BCT as required by law and appropriate to their positions.
Contractor shall undertake the steps necessary to ensure all such employees perform their duties in a safe, legal, courteous, and professional manner at all times.
Contractor shall provide to the City with a copy of its employee handbook.
Contractor shall make all reasonable efforts to ensure employees having contact with the public in the course of their duties are of good moral character. Any employee who is convicted of a felony or of a crime involving moral turpitude shall not be permitted to continue to hold a position of employment involving contact with BCT patrons.
3. 9. 1 Wages and Benefits
As part of this proposal, proposers shall detail the wage and benefit packages for all positions assigned to BCT.
During the base period of this contract and any extensions thereof, Contractor shall compensate hourly drivers at the following hourly rates or higher. The hourly rates shall incorporate annual CPI and longevity increases into the salary structure. Similar annual increases shall be paid to other hourly employees.
sed BCT Driver Pay Rates
July I
July July July July
2020 2021 2022 1 2023 1 2024
Training Pay Rate 1 $ 15. 00 1$ 15. 001 $ 15. 00 1 $ 15. 50 1 $ 15. 50 0 - 12 months 1 $ 17. 00 1$ 17. 601 $ 18. 20 1 $ 18. 80 1 $ 19. 40 13 - 24 months $ 17. 20
25 - 36 months 17. 40
37 - 48 months 17. 60
49 - 60 months 17. 80
61 + months 18. 50
Annual Increase $0. 60
Increases effective July 1st of each year.
Any employee hired prior to July of each year will be paid perthe current year and will receive an increase effective July of each year.
3. 9. 2 Drug and Alcohol Testing
Contractor shall provide pre-employment, post -accident, reasonable suspicion, and random drug and alcohol testing of Contractor employees assigned to BCT in safety -sensitive positions, as required by Federal, State and local governments and the RFP. Contractor shall provide a copy of its drug and alcohol program and any certifications and forms required by FTA. Contractor shall identify the drug testing center that shall be used.
Contractor shall ensure each employee assigned to BCT in a safety -sensitive position shall undergo drug and alcohol testing in compliance with the FTA Drug and Alcohol Program Requirements.
44 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
3. 9. 3 Vehicle Oaerators
Contractor shall ensure all vehicle operators shall have valid California Driver' s Licenses for operation of the vehicle to which they are assigned. Note that GPPV vehicle and driver certificates are not required for the WAVE Dial -A -Ride service.
Contractor shall ensure all vehicle operators shall also have in their possession at all times when operating a BCT vehicle, a valid DMV Medical Examiner's Certificate and valid DMV Training Card.
Contractor shall review current DMV reports on all applicants for the position of vehicle operator and shall reject any applicant with any failure to appear in court for driving under the influence. Contractor shall participate in the DMV Pull Notice Program. Any vehicle operator exceeding the DMV point system or with a revoked or suspended license shall not be allowed to operate a BCT vehicle.
All vehicle operators shall comply with the California Highway Patrol ( CHP) regulations and requirements.
3. 9.4 Retention of Existing Employees
Pursuant to Senate Bill No. 158 ( California Labor Code, Chapter 4. 6, Section 1070 to Part 3 of Division 2), CITY shall grant a ten percent ( 10%) bidding preference to any Contractor who agrees to retain, for a period of at least ninety 90) days, certain employees. Contractor shall declare, as part of their proposal, whether or not their firm shall retain the employees of the prior Contractor for a period of at least ninety ( 90) days. Contractor shall ensure these transitioned employees will be utilized in similar positions and perform essentially same services as they did under the previous Contractor. " Employee" is defined as any person who works for a Contractor under the prior contract but does not include executive, administrative, or professional employees that are exempt from the payment of overtime compensation within the meaning of Subdivision a) of Section 515 or any person who is not an employee as defined under Section 2( 3) of the National Labor Relations Act (29 U. S. C. Sec. 152( 3)). In accordance with Senate Bill No. 158, the following obligations apply:
A successor Contractor or subcontractor who agrees to retain employees, pursuant to subdivision (a) [ of Senate Bill No. 158] shall retain employees who have been employed by the prior Contractor or subcontractors, except for reasonable and substantiated cause. That cause is limited to the particular employee' s performance or conduct while working under the prior contract or the employee's failure of any controlled substances and alcohol test, physical examination, criminal background check required by law as a condition of employment, or other standard hiring qualification lawfully required by the successor Contractor or subcontractor.
If a successor Contractor determines that fewer employees are needed than under the prior contract, qualified employees shall be retained by seniority within the job classification. In determining those employees who are qualified, the successor Contractor may require an employee to possess any license that is required by law to operate the equipment that the employee shall operate as an employee of the successor Contractor.
45 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C Nothing in this section requires the successor to pay the same wages or offer the same benefits provided by the prior Contractor.
In accordance with the California Labor Code, the successful Contractor or subcontractor shall make a written offer of employment to each employee to be rehired. That offer shall state the time within which the employee must accept that offer, but in no case less than ten ( 10) days. An employee who has not been offered employment or who has been discharged in violation of this chapter, or his or her agent, may bring an action against the successor Proposer in any superior court having jurisdiction over the successor Proposer. Upon finding a violation, the court shall order reinstatement to employment with successor Contractor and award back pay, including the value of benefits, for each day of violation.
The existing service Contractor shall make available the number of employees who are performing services under the service contract and the wage rates, benefits, and job classifications of those employees to City or to any entity that City identified as a bona fide Contractor. See Attachment 2 to the RFP.
3. 9. 5 Vehicle Operator Responsibilities
Contractor shall conduct an adequate background check on each vehicle operator to ensure all vehicle operators meet the following standards and are qualified to perform the intended services:
An employee (full or part-time) of the Contractor. Contractor may not sub -contract with non -employees to execute trip assignments; Continuous possession of a valid driver's license, California DMV Transit Certificate, passenger endorsement, air brake endorsement, and possession of a Class A or B license;
Not more than two moving violations in the past five years and no DWI/ DUI convictions within the last seven years;
Demonstrated command of the English language, both oral and written;
Ability to resolve complaints and problems as required; No felony conviction history; and
Pass Federal drug and alcohol testing regulations.
Contractor shall ensure vehicle operators shall, when requested by the City, hand out notices to passengers and render assistance in the City' s monitoring functions.
Contractor shall ensure vehicle operators shall honor and update special passes, collect tickets, and issue and collect transfers as determined by the City.
Contractor shall ensure vehicle operators record ridership counts by passenger category according to procedures approved by the City.
46 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C The following shall be minimum service requirements and vehicle operator responsibilities. Failure to carry out these responsibilities shall result in a vehicle operator being prohibited from driving any vehicle covered by this contract, unless subsequently approved in writing by City.
Contractor shall ensure vehicle operators shall:
Appear neat, clean, well groomed, and in an acceptable uniform; Exhibit positive customer service skills. Always be helpful and courteous to passengers;
Operate the vehicle safely and legally;
Assist elderly and physically impaired passengers in boarding and deboarding ( Dial -A -Ride drivers);
In cases of emergency, shall immediately contact the Contractor for assistance;
Notify passengers of stops and when transfers are required; Not allow animals in vehicle except service animals or small animals contained in an accepted transport cage, box or carrier; Not deviate from route and schedule without City' s permission; Notify City and Contractor in cases of emergencies or breakdowns; Make sure the vehicle stays on schedule but never ahead of schedule; Not smoke in the vehicle and enforce no smoking rules;
Enforce BCT passenger rules;
Not carry or make change;
Not accept tips;
Not eat or drink aboard BCT vehicles;
Not use any device that plays video, music or amplifies sound aboard BCT vehicles; and
Not use cellular telephones, pagers, or other communications devices including text messaging) while operating BCT vehicles.
If a passenger becomes unruly after boarding and is not a threat to the safety of the vehicle operator and/or passengers, the vehicle operator may request the passenger exit the vehicle. If the passenger refuses to disembark, the vehicle operator may contact dispatch for assistance; and
If a passenger becomes unruly after boarding and is a threat to the safety of the vehicle operator and/or passengers, the vehicle operator shall contact dispatch for emergency assistance, when it is safe to do so; and
Take charge of a safety and security incident scene until the arrival of supervisory or emergency personnel.
Vehicle operators should:
Submit suggestions for service improvements to the City via Contractor 47 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C
3. 9. 6 Proiect Manaaer
Contractor shall provide a full-time, dedicated Project Manager to provide daily management and supervision of BCT operations. The Project Manager shall be available to meet with, or respond to inquiries from, the City or the public Monday through Friday between 8: 00 AM and 5: 00 PM.
Contractor shall ensure the Project Manager shall have a minimum of five ( 5) years' experience managing and supervising public transit services similar in size and complexity to the services herein described and a minimum of eight (8) years' progressive experience in the operation, administration and supervision of fixed route and demand responsive transit services.
The Project Manager shall act as a liaison, working cooperatively with City staff in providing operational data, responding to comments from passengers and the general public, coordinate detours and public information for service alerts. and responding to specific requests for other assistance as the need arises. The Project Manager shall not perform other duties or be responsible for other projects for the Contractor without the City' s prior written permission.
Contractor shall ensure the Project Manager shall monitor all aspects of BCT operations including, but not limited to: ridership, quality of service, fare collection and accounting in accordance with established procedures, and attitudes, motivation, and performance of all personnel. Contractor shall ensure the Project Manager attends City meetings and reports on the BCT services. Contractor shall ensure its Project Manager shall be available to meet with the City as required.
Contractor shall provide a responsible senior employee to make decisions or provide assistance as necessary as a back-up to the Project Manager.
The person serving as Project Manager shall be approved by the City. Contractor shall ensure Project Manager serves a minimum two- year term on this project before any reassignment shall be considered. Should the Contractor propose a new Project Manager or the City request a replacement, the proposed replacement' s resume and qualifications shall be submitted to the City for its approval at least ten days prior to the departure of the incumbent Project Manager unless Contractor is not provided with such notice by the departing employee. Contractor shall provide the City 30 days' notice prior to replacing the Project Manager. Should the position of Project Manager remain unfilled for a period of 30 days or more, the City may deduct the Project Manager's compensation from Contractor's payments.
3. 9. 7 Maintenance Manaaer
Contractor shall designate and provide the services of a qualified Maintenance Manager, subject to the City' s approval. This individual shall not be the lead mechanic. Contractor shall ensure that the Maintenance Manager has a minimum of three ( 3) years' experience managing and supervising the maintenance functions of a shop similar in size and complexity to the services herein described. Contractor shall further ensure the Maintenance Manager has 48 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C a minimum of five years journeyman level experience with vehicles similar to those used by BCT.
Contractor shall ensure its Maintenance Manager shall provide proactive resource management including, but not limited to, preventive maintenance scheduling and supervision, repair supervision, technical training, and such other activities as may be necessary to ensure the performance of Contractor's maintenance duties and responsibilities.
Should the services of the Maintenance Manager become unavailable to Contractor, the resume and qualifications of the proposed replacement shall be submitted to City for approval as soon as possible, but in no event later than 10 working days prior to the departure of the incumbent Maintenance Manager, unless Contractor is not provided with such notice by the departing employee.
Should the position of Maintenance Manager remain unfilled for a period of 30 days or more, the City may deduct the Maintenance Manager's compensation from Contractor's payments.
3. 9. 8 Suaervisory and Disaatch Coveraae
Contractor shall provide sufficient trained and qualified Road Supervisors and Dispatch office staff to ensure that a management -level employee or Road Supervisor is available to respond and that the Dispatch office will be staffed whenever a BCT service vehicle is on the road with the exception of maintenance road test.
3. 9. 9 Maintenance Personnel
In addition to the Maintenance Manager, Contractor shall employ additional maintenance and service personnel on an acceptable fleet to mechanic ratio as necessary to properly maintain and service the BCT fleet.
Contractor shall ensure the maintenance personnel assigned to work on BCT vehicles and equipment shall have the necessary skills to:
Conduct preventive maintenance inspections and complete associated paperwork;
Inspect vehicle engines, transmissions, and other mechanical, electric, and electric parts and components;
Diagnose vehicle engine, transmission, electrical and electric component system problems; and
Repair vehicle engines, transmissions, and other mechanical, electric, and electronic parts and components.
3. 9. 10 Technical Assistance
As an included element of the assistance to be provided, Contractor shall ensure the availability to the City of technical staff with knowledge and experience in Computer -Assisted Dispatch/Automated Vehicle Location ( CAD/AVL) systems.
This capability may be satisfied either through technical staff in the employ of the 49 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C Contractor or through a documented engagement of technical consulting expertise which will be made available to the City upon a reasonable advance request. The Contractor's arrangement for meeting this requirement must be disclosed in their proposal.
3. 9. 11 Training
Contractor shall provide an outline of their Safety and Training Manual and Customer Service Training Manual for City' s review and approval prior to the beginning of training under this contract. The City shall assist the Contractor's training efforts by allowing the Contractor to conduct training in City facilities.
Contractor shall ensure the vehicle operators are trained in all operational procedures relating to the system. Contractor' s training must include techniques for dealing with the public in a helpful and courteous manner, sensitivity training, and basic information about the service and the Beach Cities service area. This requirement pertains to regularly assigned and relief vehicle operators.
Dispatchers and any other personnel who may be assigned to telephone information lines shall receive customer service training, along with operational training, radio procedures, and accident and incident procedures. The Contractor's customer service training program shall be consistent with City customer service standards.
Contractor' s employees assigned to BCT shall have detailed knowledge of BCT services (including schedules, transfer points, fare, and operating policies) and those transit operators which link up with the BCT system. All Contractor employees shall also be trained to proficiency in the requirements and responsibilities of the Americans with Disabilities Act, Title VI and Reasonable Modification procedures and policies as appropriate to their positions.
Written documentation of all training, including new hires, recurrent, and retraining shall be maintained by the Contractor and furnished to the City upon request.
Contractor shall provide training for all drivers and staff in the proper operation, inspection and maintenance of the mobile validator units described in Section 2. 5 as well as the operation and use of the Real -Time Information System to be implemented prior to July 1, 2020.
3. 9. 12 Vehicle Operator Training
Contractor shall develop, implement, and maintain a formal training and retraining program for all vehicle operators, subject to City approval. At a minimum, the program shall comply with the following requirements:
a. New Operators: Class "C" drivers, first time Class " B" drivers and Class B"/ school bus drivers who have not had prior public transit/school bus training and at least nine ( 9) months of transit/school bus driving experience over the last two (2) years:
50 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C Acquisition of a valid Class "B" ( or school bus driver's) license and Medical Certificate; plus
Minimum of forty (40) hours of classroom instruction covering defensive driving, first aid, Federal and State rules and regulations, accident/ incident procedures, radio procedures, hands- on wheelchair and wheelchair lift procedures, patron relations, employee work rules, routes, schedules, fare, and BCT operating policies; and Supervised behind -the -wheel instruction with a qualified driving instructor totaling twenty (20) hours in service and twenty (20) hours out of revenue service), including completion of driving along all routes at least twice before being allowed to drive in service unsupervised.
b. Experienced Operators: Class " B"/ school bus drivers (with a medical certificate) who have had at least nine ( 9) months public transit or school bus driving experience over the previous two years, as well as proof of training and good references:
Minimum twenty ( 20) hours classroom instruction on Contractor's policies, procedures, defensive driving, vehicle code, drivers notices, vehicle components, radio procedures, vehicle inspection, schedules, routes, transfer policies, fare collection, accident procedures, state rules and regulations, accident report writing; plus
Minimum two ( 2) hours classroom and supervised " hands-on" training addressing, at a minimum: wheelchair lift components, operation of the lift with and without power, loading and securement procedures, and emergency procedures; plus
Minimum eight (8) hours individual behind -the -wheel instruction from a qualified driving instructor while out of service and eight ( 8) hours individual behind -the -wheel instruction from a qualified driving instructor while in service; including completion of driving along all routes at least twice before being allowed to drive in service unsupervised.
c. Customer Service Training: All staff, driving and non -driving, will be trained as appropriate for their position in the following topics and requirements:
passenger assistance training, empathy training, serving persons with disabilities, ADA service requirements, the City' s Title VI and Civil Rights policies and requirements, and reasonable modification requests. d. Vehicle and Area Familiarization: Additional hours of training may be required to familiarize operators with routes and with the service area. Contractor shall train vehicle operators to operate all types of vehicles operated in the BCT service.
51 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C d. Continuing Training: Minimum two (2) hours of on- going safety and other transit related training every two months for every vehicle operator employed in BCT service.
e. Licensinq and Certifications: Contractor shall monitor and comply with any and all State regulations and requirements with respect to vehicle operator training and shall ensure all vehicle operators complete the Contractor's training program and are appropriately licensed and certified by the State of California for the service and vehicles being operated. Contractor shall keep a current list of vehicle operators and their certifications. f. Driver Evaluations: Contractor shall regularly evaluate each vehicle operator by a qualified instructor, including observation during revenue service.
3. 9. 13 Uniforms
Contractor shall develop a dress code, including a standard uniform that shall be approved by the City. The uniform shall include coordinating shirts and pants/shorts, jackets and hats. Vehicle operators shall wear name tags clearly displaying their names at all times while performing duties associated with BCT.
Uniforms shall clearly display ( separately) both the Contractor's and BCT name/logo. The City may make exceptions to the uniform policy. However, Contractor shall ensure vehicle operators maintain a neat and clean appearance at all times.
The City shall provide BCT artwork for use in the uniform.
Each vehicle operator shall have a working timepiece available and in clear sight at all times during revenue operations.
3. 9. 14 Removal of Employee From Project
The City may require the immediate removal of any of Contractor's employees from BCT service for any reason, including, but not limited to, the following:
Committing unsafe or inappropriate acts while providing service; Revocation, suspension, or non -renewal of a valid California driver's license;
Conviction of any felony criminal offense;
Unacceptable customer service as reported by customers, other vehicle operators, or directly observed by City staff or its agents; Non- compliance with City -specified appearance standards; and Failure to comply with any criteria or standards in the RFP.
3. 10 Vehicles
The City will provide to Contractor the vehicles and equipment set forth in the RFP.
Contractor shall only use these vehicles and their associated equipment for activity directly related to BCT unless otherwise authorized, in writing, by the City. 52 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C The City provides no administrative or non -service vehicles. Should the Contractor determine that non -service vehicles are needed, the capital, maintenance and fueling costs of such vehicles will be the responsibility of the Contractor.
Contractor shall rotate vehicles in service to result in relatively even distribution of accumulated miles on the vehicles.
Contractor shall return all vehicles to BCT at the termination of the contract in the same condition as accepted, allowing for normal wear and tear.
If a new Contractor is selected, at least 2 fixed route buses and 2 dial -a -ride buses will be made available for training. Additional vehicles may be made available depending on service and maintenance requirements.
3. 11 Maintenance
Contractor shall ensure all vehicles, facilities, and equipment meet all applicable laws, codes, and safety standards as set by Federal, State and local governments, and shall be inspected at each interval required by all governing entities.
Contractor shall, at all times, and at its sole expense, maintain all components of each vehicle in safe and proper working condition, free from damage, malfunction or deferred maintenance. At Contractor's expense, any vehicle damaged by collision or otherwise shall be repaired as expeditiously as possible.
All maintenance and repairs to BCT vehicles shall be performed by Contractor or other vendors and suppliers who are subject to prior approval by the City. Repair work shall be conducted as soon as practicable upon learning that such work is required.
Contractor shall perform repair work expeditiously in response to identification of problems by vehicle operators or other staff. Contractor shall not defer repairs beyond a reasonable time.
Contractor shall be familiar with vehicle and equipment warranties and shall comply with all warranty provisions in the conduct of its maintenance functions. Contractor shall ensure that all parts, materials, tires, lubricants, fluids, oils and procedures used by Contractor on BCT vehicles shall meet or exceed original equipment manufacturer specifications and requirements. All parts installed on BCT vehicles and equipment become property of BCT.
Contractor shall remove any vehicle which sustains damage or experiences failure impairing safe mechanical operation, from service immediately, and shall not reassign said vehicle until restored to safe operating condition.
Contractor shall not remove parts or equipment from one BCT vehicle and install said parts and equipment in another BCT vehicle for any reason without the City' s prior written permission.
Contractor shall pay for any repairs arising from Contractor negligence or abuse of BCT vehicles. City, in its sole discretion, shall determine what repairs are due to negligence and abuse.
53 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C Contractor shall maintain a satisfactory California Highway Patrol ( CHP) terminal inspection throughout the life of the agreement period ( proof of CHP certification is required). If the Contractor receives an unsatisfactory rating from the CHP, the Contractor shall notify the City immediately and state what is being done to correct the deficiency. If the vehicle operating authority falls under the California Public Utilities Commission (PUC) and if the PUC revokes the permits to operate the vehicles in this service as a result of unsatisfactory inspection ratings by the CHP, the vehicle shall not operate and a $ 500, per vehicle per day fine shall be assessed until a satisfactory inspection report is obtained.
City reserves the right to conduct an audit of maintenance program, practices, and repairs of vehicles and equipment and at its sole discretion, to inspect and reject temporarily or permanently by notice to the Contractor, any vehicle the Contractor utilizes which the City deems unacceptable.
3. 11. 1 Records
Contractor shall maintain all vehicles' maintenance records required by the law, including but not limited to the following:
Work orders for all vehicle maintenance activities;
Maintenance reports;
Pre -trip inspection/ defect reports for each vehicle;
Reports containing negative vehicle operator notations; Reports indicating a vehicle defect; and
Reports of all road call maintenance.
Contractor shall maintain an individual file for each revenue vehicle. In addition to the items above, this file shall include, but not be limited to, the following information by date of action:
All preventive maintenance work, including parts and labor utilized; All warranty work, if applicable;
All other types of repair work, including parts and labor; and All fuel, fluids, and lubrication used.
Contractor shall keep an accurate record of all repair and work orders performed by, or for, the Contractor on all equipment.
Contractor shall make vehicle maintenance records available to the City' s representatives for review upon request. Vehicle maintenance records shall be the City's property and at the expiration of this contract or any extension thereof, or the removal of a vehicle from the custody of the Contractor, vehicle maintenance records shall be conveyed to the City.
3. 11. 2 Preventive Maintenance
Contractor shall provide scheduled maintenance and preventive maintenance inspections as specified by the vehicle manufacturer, City, and all other governing entities. Contractor shall ensure that all scheduled and preventive 54 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C maintenance shall be completed on a timely basis and within the established mileage interval.
Contractor shall provide a proactive preventive maintenance program for review and approval by the City prior to initiation of service. The preventative maintenance program shall include an outline of how the program is operated as well as a complete maintenance monitoring program. At a minimum, contractor' s preventive maintenance program shall adhere to the industry standard maintenance schedules and shall be sufficient so as not to invalidate or lessen warranty coverage of any BCT vehicles or associated equipment.
The preventive maintenance program shall provide for (at least) the following:
Preventive maintenance inspections every 45 days or every 3, 000 miles, whichever occurs first;
Engine oil and filter, and fuel filters changed at every 6, 000 miles,- Transmission
iles;
Transmission oil and filters changed at every 12, 000 miles; Preventive maintenance wheelchair lift inspections every 6, 000 miles; and
Preventive maintenance air conditioning inspections every 6, 000 miles.
Contractor shall ensure vehicle inspections meet criteria set by CVC 34505. 5 Periodic Inspection by Motor Carrier). Vendor inspection forms shall have fields to log the minimum requirements of CVC 34505.5.
Any preventive maintenance inspection ( PMI) completed more than 250 miles past PMI mileage interval shall be considered late. Any PMI inspection completed more than 500 miles past PMI mileage interval shall be considered missed.
Missed PMls shall result in that vehicle being non -serviceable and all days operated in revenue service under such condition shall be considered non - revenue days for the vehicle with the missed PMI for Contractor' s compensation.
3. 11. 3 Vehicle Maintenance
In addition to preventive maintenance, Contractor shall perform general maintenance including ( at least):
All wheelchair lift -related equipment shall be inspected, serviced and lubricated at intervals necessary to ensure that the wheelchair lifts are fully operational whenever the vehicle is used in revenue service; Brake inspections and adjustments shall be performed at intervals that ensure the safe and efficient operation of the braking system; All components of the vehicle bodies, appurtenances, and frames shall be maintained in a safe, sound and undamaged condition at all times.
Damage (including body, glass, logos, wraps, custom paint and all appurtenances) shall be repaired in a professional manner within 21 days of damage;
55 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C All mechanical, electrical, fluid, air, and/ or hydraulic systems shall be maintained in a safe and fully functional, as designed, condition at all times;
Climate control systems shall be maintained and used to ensure that the passenger compartment temperature is comfortably maintained under all climatic conditions at all times on all in- service hours; Seats shall be maintained in proper operating condition at all times. All rips, tears, cuts, gum, graffiti and other damage shall be cleaned or repaired in a professional manner immediately upon their discovery.
Contractor shall replace seat covers that are worn or cannot be professionally repaired, using materials that are identical in design and color as those materials being replaced; and
Farebox systems shall be maintained in proper operating condition at all times.
3. 11. 4 On -Vehicle Equipment
Contractor shall be responsible for the inspection, servicing, maintenance and repair of all on -board vehicle equipment, including, but not limited to, video surveillance systems, fareboxes, smart card readers/validators, annunciator systems, and digital display units. Contractor shall inform City of equipment defects/failure and City shall provide direction on remedial action to be taken, for example, repair by Contractor, replacement with in -stock spare, or coordination with Metro TAP contractor or RTI contractor for trouble -shooting and/or exchange.
3. 11. 5 Roadcalls and Towing
Contractor shall develop and train maintenance and operating staff in appropriate and timely procedures to respond to roadcalls from BCT vehicles. If the roadcall is from a BCT vehicle in active service, Contractor shall endeavor to limit the disruption of service and missed trips. Drivers shall notify dispatch as soon as possible. A replacement BCT vehicle shall be placed in service within fifteen 15) minutes for roadcalls within three miles of the Kingsdale Yard, and within thirty (30) minutes for roadcalls between three and six miles of the Kingsdale yard to resume service consistent with the time schedule. Procedures will also ensure that subsequent runs are initiated on-time to minimize late runs following roadcall events.
In the event that towing of any vehicle is required due to mechanical failure or damage, Contractor shall provide such towing at Contractor's sole expense.
Contractor shall ensure vehicles are always flat-bed towed, and towed within two hours of the vehicle breakdown.
3. 12 Emissions Control Programs
Contractor shall have vehicles tested and certified to meet BCT, and other local, State, and Federal requirements related to exhaust smoke and engine emissions.
Contractor shall maintain any applicable California Air Resources Board Voluntary Compliance Program objectives subject to BCT operations. 56 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C Contractor shall be responsible for the administration of a smog check program for BCT vehicles. Contractor shall be responsible for emissions testing and shall be responsible to conduct repairs as required to meet emissions standards.
3. 13 Pre -Trio Insaections
Contractor shall ensure each vehicle operator performs a Pre -Trip Inspection of each vehicle prior to the start of revenue service with regard to safety, function, and appearance of the vehicle, pursuant to State of California Motor Vehicle Requirements.
The checklist shall be kept on file for the City and CHP review.
Daily servicing shall include, but not be limited to the following.
Fueling
Engine oil, coolant, water and transmission fluid check/add Farebox check
Mobile Validator operation
Wheelchair lift/ramp check
Security Camera inspection
Annunciator inspection and test
Real -Time Information system test
Brake check
Light and flasher check
Interior sweeping and dusting
Graffiti removal
BCT system map and route schedule brochure inventory
Car Card installation and inventory
Interior and exterior visual inspection
Check all vehicle performance defects reported by vehicle operators to identify potential safety and reliability items requiring immediate attention, including climate control mechanisms
Contractor shall immediately repair or replace, prior to placement in revenue service, any vehicle with safety or operational problems.
3. 14 City Conducted Inspections
The City will regularly inspect, examine or test any equipment and facilities used in the performance of BCT operations. The inspections may take the form of vehicle inspections, ride- alongs, visual cleanliness inspections, records inspections, or other inspections.
3. 15 Vehicle Cleanina
Contractor shall maintain BCT vehicles in a clean and neat condition at all times.
Contractor shall maintain a vehicle cleaning and washing log in each vehicle for the City to review and inspect.
57 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C
3. 15. 1 Interior
Contractor shall maintain the vehicle interior in good condition. Contractor shall also ensure all corners and seams are securely fastened to the floor at all times, and the doors, stop notification devices, security cameras, annunciators, and public address systems work properly.
Contractor shall ensure the vehicle operator's area will be clean at all times.
Vehicle operator' s personal property shall be kept in a secure area and out of sight. Vehicle operator seats shall be maintained in accordance with the standards stated below for passenger seats.
Contractor shall check interior for damage and clear trash at the beginning and conclusion of each shift or service day.
Contractor shall not attach or place any markings on the interior of the vehicle without the City's prior written permission.
Contractor shall perform basic cleaning daily and the following maintenance weekly:
Sweep, mop, clean, and remove all trash, gum, sticky substances, foreign objects, vermin, dirt, and dust from vehicle floors; Clean vehicle operator area, including but not limited to, dash controls, dashboards, above the vehicle operator area and along the front dashboard;
Clean passenger of dust and foreign substances;
Clean all ledges, stanchions, handrails, modesty panels, passenger signal strip and remove dust, grease, gum, or sticky substances; and Replenish BCT system map and route schedule brochure inventory.
Contractor shall have each BCT transit vehicle fumigated as needed by a licensed and certified pest control service. City shall approve the schedule for such service and Contractor shall provide documentation of the completion of such service. Pesticides used for this treatment shall not leave an odor or residue in the vehicles.
3. 15. 2 Exterior
As part of the pre -trip inspection, Contractor shall ensure vehicle operators inspect exterior of the vehicle and note any new cracks, dents, rust, scrapes, graffiti, and any other markings. Contractor shall ensure vehicle operator will make the report to the Contractor's project manager.
Contractor may not attach or place any markings on the exterior of the vehicle without the City's prior written permission.
Contractor shall wash each vehicle once a week, or more frequently as required by weather conditions, to ensure the vehicle exteriors are clean. 58 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C Contractor shall perform complete vehicle detailing on each vehicle, twice per year on a schedule approved by the City. Detailing shall include, at a minimum:
the cleaning of all interior surfaces using an appropriate cleaner and treatment using an appropriate protectant; cleaning of the vehicle exterior followed by the application of an appropriate polish and wax; and cleaning, polishing and treatment of all wheels, rims and tires. Contractor shall use the following detailing materials or equivalent:
Exterior: Polish: 3M Machine Polish
Wax: Auto Magic Banana Wax
Windows: Spot Off heavy duty water stain remover
Interior Seat Cleaning: Citrus Salt Cherry Scent
Contractor shall schedule vehicle detailing in a manner that does not adversely affect the BCT service.
3. 16 First Aid and Accident Kit
Contractor shall provide accident kits to be carried on BCT vehicles at all times. The kits shall contain forms for reporting accidents or incidents, body fluid clean- up kit, first aid kit, and any other material required by BCT.
3. 17 Equipment and Furnishings
3. 17. 1 Telephone Eauinment and Lines
The City maintains all telephone numbers for Beach Cities Transit information and dial -a -ride reservations and one TDD telephone number. The numbers shall be available for the Contractor's use. The City pays for all telephone services.
Contractor shall provide all telephone equipment and phone system. Contractor shall provide TDD equipment for communications with hearing impaired patrons and an answering machine for recording trip requests for the dial -a -ride service between 8: 30 PM and 6: 00 AM when the dispatch facility is closed.
Contractor shall provide an automatic call sequencer (ACS) unit which shall answer all service request calls, hold the calls in a queue if they cannot be answered immediately, and cause the calls in queue to be answered in the order in which they were received. The ACS shall capture and allow for the reporting of data on telephone system performance, including, but not limited to, total calls received; total calls abandoned; average hold time; and maximum hold time.
Contractor shall provide ACS reports to the City monthly.
Contractor shall coordinate all telephone lines in City facilities with City telecommunications personnel.
3. 17. 2 Radio Equipment
Contractor shall provide radio equipment and clear radio channels to dispatch and communicate with BCT vehicles. Contractor shall ensure the equipment and radio channels provide clear communications throughout BCT' s service area and 59 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C all satellite points. The system must also provide a GPS vehicle location capability to allow the tracking of BCT vehicles when in service.
3. 17. 3 Other Office Equipment
Contractor shall provide all office furniture and electronics and communications equipment necessary to effectively operate a modern office and comply with the City' s reporting and communications standards. The Contractor must provide all computers and software for administration and management of the BCT system including any reservations and scheduling software for the WAVE service. The City provides no computers or software, except for the computers and monitors related to the real-time information system, which are dedicated to this system and shall not be used for any other application. For Information technology equipment located in a City facility, Contractor shall coordinate with City telecommunications staff.
3. 17.4 Maintenance Equipment and Tools
Contractor shall provide all maintenance equipment and tools necessary to maintain and repair BCT vehicles in the manner required by the RFP.
3. 18 Accident and Incident Reporting
Contractor shall develop, implement, and maintain formal procedures, approved by the City, to respond to and report emergencies and routine concerns that occur in the course of providing BCT service, including, but not limited to:
In- service vehicle failures;
Lift/ramp failures;
Passenger disturbances;
Passenger injuries; and
Vehicle accidents.
Contractor shall notify the City of any accident involving a BCT vehicle within one hour of the accident ( regardless of the amount of damage or lack of damage) and immediately file a police report. In case of injury accidents, Contractor shall notify the City within one hour. Contractor shall deliver a written accident report to the City within 24 hours and a complete report as soon as practical.
Contractor shall have vehicle operators report public safety incidents they observe to dispatch or to the Project Manager, who in turn, is requested to refer incidents to the proper authorities. Such observed incidents may include but are not limited to, fires, criminal acts, suspicious circumstances, public right- of-way obstructions, natural disasters, signal outages or bulb out, and collisions.
Contractor's accident and incident procedures shall require vehicle operators and/ or road supervisors or other supervisory staff to take digital photos, as appropriate, of accident/incident scenes, vehicles involved ( including the BCT transit vehicle), parties involved and other pertinent details. Photos shall be uploaded to a file on Contractor' s computers and transmitted to City with the written accident report required above. 60 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C
3. 19 Fares and Fare Collection
The BCT fare is $ 1 per person, with reduced fare of 50 cents for senior, disabled and Medicare cardholder passengers. BCT accepts Metro TAP EZ passes and Metro TAP Stored Value, and Access Services (ASI) cards as a paid fare. Interagency Transfers are 25 cents and BCT Transfers are free. The WAVE fare is $ 1 per person, or group rides of three or more pay $ 0. 75 each.
Contractor shall ensure the correct identification has been presented by the passenger and verified by the vehicle operator prior to acceptance of the discount, prepaid, free or promotional fare media. In the absence of presentation and verification of the appropriate identification as indicated above, the Contractor shall collect the full adult fare, within the bounds of reasonable prevailing circumstances.
Contactor shall collect fares and account for revenues from BCT vehicles in a manner directed by the City. All fares collected are the sole property of the City. Contractor shall develop written procedures for fare collection for the City' s approval. The procedures must include:
Emptying all fares and transfer slips from the fare box on each BCT vehicle daily;
Confirming that the amount of the collected fares and transfer slips collected correspond to the reported number of passengers carried; Depositing the total amount of fares collected in a manner specified by the City, including the use of an armored security service for pick up; Provide the City with a completed BCT Farebox Deposit Breakdown report no later than the next business day [See Attachment 5 to the RFP]; and Comply with Mobile Validator system rules and reporting.
The City reserves the right to count revenues contained in each farebox vault at any time with no notice and to change the delivery process with 30 days written notice.
The City will provide fare boxes on all BCT vehicles and pay for the armored truck service. The current Contractor is using fare boxes manufactured by Diamond Manufacturing. TAP mobile validators are provided by Metro during the term of the Agreement.
3. 20 Financial Records
Contractor shall establish and maintain, within a separate account, all project expenditures and any other relevant financial records or documents. The Contractor shall submit invoices to the City within fifteen days after the end of the month for the fixed route, dial -a -ride, and special services operated during the reporting period.
Invoices shall be included with the Monthly Program Report documentation. City will pay Contractor within 30 days after receipt of approval of the monthly program report. All invoices shall be addressed as follows:
Transit Manager
City of Redondo Beach
61 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C 415 Diamond Street
Redondo Beach, CA 90277
All invoices, monthly reports, supporting documents, and other financial records relevant to the contract shall be subject to inspection and audit by representatives of the City, United States Department of Transportation, State Controller's Office, Controller General of the United States, and Metro.
Any time during the term of the contract, or for four years after its expiration or termination, authorized representatives of the City may conduct an audit of the Contractor regarding the services provided under the contract. If such audit finds that the City's financial liability for such services is less than payments made by the City to the Contractor, the Contractor agrees that the difference shall be either repaid by the Contractor to the City by check payment, or at the City' s option, credited against any future payments due to the Contractor.
If such audit finds that the City' s financial liability for services provided is greater than made by the City to the Contractor, the difference will be paid to the Contractor by the City by check payment within 45 days of calculating the amount.
3. 21 Operating Reports
Contractor shall submit monthly program reports to the City with the monthly invoice.
The reports are due no later than 15 days after the end of the month and shall include daily, monthly and year-to- date information. The monthly program report shall include, but may not be limited to, the following information:
Daily Status Report [ submitted by email daily]
Daily Dispatch Log [ submitted by email daily]
Operational and performance data
Fare Collection information ( including all TAP card activity) Fuel statistics
Employee Hours FTA Report
National Transit Data Reporting
Maintenance Status Reports
Incident and Accident Reports
Customer Service Reports- Complaints/Compliments/Comments NTD Random Sampling and Reporting
NTD Incident Reports
Drug and alcohol tests
Safety and Training activities; and
Road Call and Vehicle breakdowns.
3. 21. 1 Fixed Route Service
Contractor shall provide a fixed route service report which shall detail information for each individual route and the total of all routes. The report shall include, but may not be limited to, the following information:
Passenger miles
62 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C On-time performance by route
Number and percentage of missed/late pull- outs
Number and percentage of missed/late trips
Ridership counts by day, mode, route, and fare type
Vehicle revenue hours and total hours by route
Vehicle revenue miles and total miles by route
Tripper Bus Report by line showing hours, miles and days of service Number of wheelchairs
Farebox revenue
TAP card usage by product type
3. 21. 2 Dial -A -Ride Service
Contractor shall provide a dial -a -ride report which shall include, but not be limited to, the following information:
List of all scheduled trips or portions thereof missed, with explanations Passengers by fare type
Wheelchair passengers
Passengers per revenue hour
Passengers per revenue mile
Vehicle revenue hours and total hours by vehicle
Vehicle revenue miles and total miles by vehicle
Average response time for now and same day trips (time between the call- in and pick-up)
On -Time performance
Cancelled trips
Total no show trips
Trip time
Total Trips
Total Trips by city of origin and city of destination
Farebox revenue
TAP card usage
3. 21. 3 TAP Card Reporting
TAP provides daily and monthly comma separated value (CSV) and PDF reports to the City that include ridership and fare revenue data. The City will provide the daily reports to the Contractor to integrate the data in the daily activity and monthly reports. The reports are used to reconcile ridership and fare revenue data. The various reports are:
Report Description Daily
CSV
Daily
PDF
Monthly
CSV
Monthly
PDF
A102 Transaction Report X X
P105 Ridership by Device X X X X
P100 Ridership by Product X X X X
S101 Stored Value Report X X
63 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
3. 21. 4 Customer Service Reporting
Sample TAP reports are posted on the BCT website at
www.beachcitiestransit. org
Contractor shall provide a Customer Service Report which shall provide detailed information ( including contact information) for each customer comment, complaint and compliment. The report shall include comments, complaints or compliments concerning any aspect of BCT. Comments, complaints or compliments shall be individually listed by date and subject, and be accompanied by their resolution (for comments and complaints).
City representatives shall occasionally ride -along to record passenger activities and observe Contractor -patron interactions.
3. 21. 5 FTA Reauired Reportina
Contractor shall conduct on -board data collection on both fixed route and demand response services each year as directed by the Federal Transit Administration ( FTA) National Transit Database ( NTD), to statistically compute valid passenger mile data.
Contractor shall use the random sample technique described in FTA Circular C 2710. 1A for fixed route passenger sampling and a 100 percent passenger miles data per FTA Circular C 2710.2A for demand response. City shall provide the random sample dates for fixed route. Contractor shall submit the daily random - sample trip sheets no later than 10 days after the trip sampling has been performed.
Contractor shall ensure that all reported NTD data meets FTA requirements and definitions. Contractor shall adhere to the most recent NTD data collection procedures.
Contractor shall submit consistent and accurate data necessary to complete the following forms and information, by mode, on a monthly basis:
Daily Random -Sample Trip Sheets for use in reporting passenger miles traveled;
Ridership Activity Form MR -20;
Safety & Security Forms S& S -50 Non -Major Incidents and S& S -40 Major Incidents;
Maintenance Performance Form R-20;
Energy Consumption Form A-30;
Transit Agency Service Form S- 10;
End of month cumulative lifetime mileage by vehicle for use in preparing the Revenue Vehicle Inventory Form A- 30 ( i. e., mileage as of June 30th of each year is required as well as the start and end of each Contract); and Other FTA required information.
64 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C
3. 21. 6 Additional Reporting Requirements
Should the FTA or other funding agencies change reporting requirements; the City will notify the Contractor of new or revised reporting requirements, including, but not limited to, reporting related to the City' s Public Transportation Agency Safety Plan and Transit Asset Management Plan.
3. 22 Performance Standards
Contractor shall provide service in a manner which shall ensure responsive service to BCT patrons and maximize service reliability and safety. The performance standards that are defined herein identify key areas of concern to the City. Failure to provide service that consistently meets these standards may be considered cause for the City to cancel the contract. Circumstances outside the Contractor's control shall be taken into consideration by the City.
65 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
3. 22. 1 Program Standards
Measure Standard
Calling out stops
Contractor shall file police report immediately and notify City within Accident reports one hour (immediately if injuries are involved). Contractor shall Destination signs
further rovide a written summary to City within 24 hours.
Contractor shall wash exterior once a week or more frequently as Cleaning of vehicles required by weather, and detail twice a year. Contractor shall clean interior daily asspecified by the RFP.
Daily inspections and Contractor shall ensure vehicle operators complete daily inspection los and to .
Farebox receipts Contractor shall remove all receipts from revenue vehicles daily, On- time departure
and count and deposit said revenue.
Contractor shall meet all obligations of Section 3. 21. 5, collect data, FTA Reports and provide the required data for FTA reporting. The data must be acceptable to FTA and the City.
Maintenance, Contractor shall perform maintenance, preventive maintenance and Preventive Maintenance inspections in compliance with CHP Regulations and and Inspections manufacturer's guidelines.
Safety Contractor shall achieve a " Satisfactory" CHP Vehicle and Terminal Inspection rating.
Vehicle accessibility Contractor shall ensure all vehicles in revenue service will be equipped with a properly operating passenger lift or ramp.
Vehicle operator Contractor shall ensure vehicle operators will be in City -approved appearance uniform at all times when in service.
3. 22. 2 Fixed Route Standards
Measure Standard
Calling out stops Contractor shall ensure vehicle operators will announce bus stops er ADA regulations when the annunciator is not in operation.
Destination signs Contractor shall ensure vehicle operators will display the correct destination information and special messages (e.g. " Happy Holidays") and remove in a timely manner when no longer a ro riate.
Established route Contractor shall ensure vehicle operators will not deviate from established route alignment without approval by dispatch unless at direction of law enforcement.
On- time departure Contractor shall ensure on time departure unless the departure is delayed by circumstances beyond Contractor's control.
On-time performance Contractor shall ensure 90% of trips ( measured monthly) will be zero minutes early, and no more than five minutes late.
Missed Trips Contractor shall ensure there will be zero missed BCT fixed route trips.
66 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
3. 22. 3 Dial -A -Ride Standards
Measure Standard
Missed trips Contractor shall ensure there will be zero missed WAVE Dial -A - Ride trips.
Reservation on-time Contractor shall ensure 90% of vehicle arrivals will be between 15 performance minutes before and 15 minutes after the scheduledpick-up time.
Same day request wait Contractor shall ensure wait times for trips requested on the same time day will not exceed 30 minutes from the time the request is made to the time a vehicle arrives.
3. 23 Asset Management Requirements
Contractor shall assist City in the monitoring and reporting as specified in City' s Transit Asset Management Plan in compliance with FTA regulations.
3. 24 Environmental Requirements
3. 24. 1 Spill Prevention. Control and Countermeasure Plan Contractor shall prepare and maintain a Spill Prevention, Control and Countermeasure Plan (" Plan") in compliance with 40 CFR Part 112 for the BCT Transit Operating Facility. A completed Plan shall be provided to City no later than 30 days prior to the start of service under this RFP and Plan shall be updated and revised as needed to ensure compliance with the requirements of 40 CFR Part 112 and to reflect any changes to the facility, equipment or maintenance and operating practices.
Contractor shall implement and carry out the actions specified in the Plan and shall document the performance thereof to the City as part of its monthly reporting.
3. 24.2 EPA Hazardous Materials
Contractor shall be responsible for obtaining an EPA Identification number from the California Department of Toxic Substances Control, compliance with all Hazardous Waste Generator Requirements, and the disposal of any generated hazardous waste.
3. 24.3 Hazardous Materials Business Plan ( HMBP) Program Contractor shall be responsible for complying with the HMBP requirements if any of the following hazardous materials quantities are met or exceeded: 55 gallons of a liquid, 500 pounds of a solid, or 200 cubic feet of compressed gas, or extremely hazardous substances above the threshold planning quantity (40 CFR, Part 355, Appendix A). If any of these thresholds are met, Contractor is required to: ( 1) Inventory their hazardous materials; ( 2) Develop a site map; ( 3) Develop an emergency plan; and (4) Implement a training program for employees. Businesses 67 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C must submit this information electronically to the statewide information management system ( California Environmental Reporting System, or CERS).
More information about this requirement may be found at:
https://www.caloes. ca.gov/FireRescueSite/Pages/ HazMat-Business-Plan. aspx
4. 0 TRANSITION OF VEHICLES
The fleet inspection and turnover process will be finalized at the first transition meeting between the City and the representatives of the current and incoming Contractors. No less than 4 weeks prior to the transition date representatives of the two Contractors, overseen by the City, will jointly inspect each vehicle in the BCT fleet and prepare a detailed list of any defects or deferred maintenance items and also review the maintenance records of each vehicle to ensure their completeness. The City will meet with the representatives of both Contractors to review the listings of defects/deferred maintenance by vehicle and will determine which defects or deferred maintenance items are to be corrected by the current Contractor at their cost. During the week prior to transition, representatives of the two Contractors will reinspect each vehicle to verify that the identified work has been completed.
If necessary, the City has the right to bring in an independent third party maintenance expert to inspect and resolve issues of deferred maintenance or body repair. The outgoing Contractor is responsible for returning all BCT vehicles to the City in roadworthy and fully -operable condition, normal wear and tear excepted. The incoming Contractor shall not be financially responsible for correction of deferred maintenance or body damage existing at the time of vehicle transfer. 68 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C EXHIBIT " D"
CONTRACTOR' S PROPOSAL
See attached.
70 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C lag
Beach C itics Transit
Proposal to the City of Redondo Beach for the
Operation and Maintenance of the
Beach Cities Transit Service
C (
Submitted by:
Ae
TRANSPORTATION CONCEPTS
12 Mauchly Building 1
Irvine, California 92618
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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
Table of Contents
A. Cover Letter..................................................................................................................
B. Background/ Experience with FR and DAR............................................................... 1- 4 C. Service Delivery Approach....................................................................................... 5- 6 D. Project Management, Qualifications and References............................................... 7- 9 E. Cost Proposal........................................................................................................... 10 F. Proof of Insurance..................................................................................................... 11 G. Qualifications and Client References................................................................... 12- 15 H. Supplemental Information.................................................................................... 16- 17 I. Required Forms and Certifications........................................................................... 18
1. Ability to Meet Requirements of RFP......................................................................... 19 A. Company Organizational Structure and Resources............................................ 20-22 B. Staffing and Operational Plan for BCT............................................................... 23-25 C. Experience with Fixed Route and Paratransit.................................................... 26- 28 D. Ability to Perform.................................................................................................... 29 E. Bankruptcy Filings................................................................................................... 30 F. Public Transit Contract Terminations....................................................................... 31 G. Restrictions, Exceptions or Accomodations............................................................ 32 H. Citations, Fine or Orders to Stop Operations.......................................................... 33 I. Approach, Capacity and Philosophy for Operation of BCT................................ 34- 36 J. Organization of the BCT Operation..................................................................... 37- 39 K. Wages and Benefits by Job Classification.......................................................... 40-42 L. Hiring/Screening Procedures............................................................................... 43-45 M. Personnel Handbook and D& A Testing Practices................................................... 46 N. Training Programs............................................................................................. 47- 53 O. Operating Supervision....................................................................................... 54- 56 Operation and Maintenance ofBeach Cities Transit
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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
P. Safety, Security and Risk Management............................................................. 57- 61 Q. Customer Service Training and Standards....................................................... 62-65 R. Reservations System and Dispatch Plan........................................................... 66- 69 S. Methodology for Assessing On -Time Performance............................................ 70- 71 T. Fare Collection and Reconciliation..................................................................... 72- 73 U. Data Collection.................................................................................................. 74- 76 V. Vehicle Maintenance Plan.................................................................................. 77- 83 W. Operating Facility Plan........................................................................................... 84 X. Implementation Plan......................................................................................... 85- 86 Y. Experience with Transit Technology.................................................................. 87- 88
2. Financial Statements................................................................................................ 89
3. Compliance with Specifications................................................................................. 90 Operation and Maintenance ofBeach Cities Transit
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TRANSPORTATION CONCEPTS
December 18, 2019
Joyce Ilooney
Transit Manager
Citv of Redondo Beach
415 Diamond Street
Redondo Beach, CA 90277
Dear lets. Rooney:
on behalf of Transportation Concepts ( TC), I would like to begin for thanking you for opportunity we have had to serve as the City's contractor of choice for these last 10 ,years.
We are excited about the opportunity to submit a proposal to continue to manage and operate the Beach Cities Transit I+' fixed Route and Dial -A -Ride Services for the City of Redondo Beach for the next 5 years.
As you are aware, Transportation Concepts has been successful operating this service for the last 10 years. Cher focus over these years has been to constantly strive to meet or exceed the City of Redondo Beach and the community- expectations, which we believe we have successfully achieved. This is a direct, result of the continuity of our local team, which has been lead by Mr. Brett Baum, a proven leader, along with an outstanding location staff, as well a5 the support of a strong local corliorate support team. 14Ir. Baum has been the Project Manager for the Beach Cities Transit Service for the last 9 years. We have an extremely strong and capable worldorce, which has been strengthened both in the number of staff positions as well as the recent wage increase given to our drivers. We continual strive for improved operational statistics, and have a true partnership approach with the City of Redondo Beach which has resulted in an extremely cohesive client/contractor relationship that has continued to provide outstanding results.
Through our dedicated local team that is currently in place Transportation Concepts has a clear understanding of the needs of the BCT system, the technology utilized in day to day operations, and the parameters driving the system. We are familiar with the unique characteristics of the system to include the ridership profiles of the Fixed -Route and T) i al-ar Ride services, the logistics of vehicle maintenance and cleaning, as well as the geographical, environmental, and labor challenges found in the local region.
Throughout our working relationship with the City of Redondo Beach, Transportation Concepts has been extremely successful in managing all aspects of this operation. Our team however is committed to continual improvement and is committed to strive for ways to further improve the operation over the next contract term.
Mr. Bauer leads with a very hands-on type of management style. He understands his internal working environment as well as the external environment his team serves. IIe is adamant about getting out into the community on a regular basis and conducts road 12 Mauchly, Bldg. I I Irvine, CA 92618 1 ( 949) 864- 3480 1 Fax ( 949) 864- 3280 DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-730DBE4B909C
supervision on a regular basis. Brett has also been a resident of the City of Redondo Beach lora, number of years.
We hope that through our proposal we truly reiterate our continued dedication and commitment that only Transportation Concepts will bring to the City of Redondo Beach.
NVe have focused on the qualificutions of our company, 0111. local team, our knowledge with technology- and our sincere desire to continue to manage and operate the W"I' service for the next 5 `' ears.
Some of the highlights of our proposal include:
An extremely qualified Prgject Manager and Maintenance Manager leading the team as well as, a strong support team both at the BCT operation as well as at the corporate office in Irvine, California. No other competitor will offer a management team with the experience and credentials of Mr. Baum and his team.
A compensation plan that includes continual wage increases for drivers and staff.
Air operational plan that focuses on training, customer service rwid safety- which are proven and designed to result in a positive experience for the end user and potential for ridership growth.
v Local management team with years of "hands ori" experience operating Real Time Information systems and Zero Emission Buses.
A A proven operational approach and support system that consistently strives to exceed the needs of the City of Redondo Beach.
Outstanding positive references from both current and past clients who have experienced contracting with our company for their Fixed Route and Dial -a -Ride Contractor needs.
We are excited about this opportunity to be considered once again to extend our partnership with the City of Redondo Beach for another 5 years.
NVe acknowledge receipt of Addendnm 1 and it our acknowledgement is included with the required forms section of our proposal. If further information is needed, please contact me at (949) 864-3493, ( 949) 753- 7526 ( fak-simile) or via e- mail — rrogers( c),transpoil ttiorrconcepts.com. I am authorized to bind Transportation Concepts to the terms of this proposal and it is valid for a minimum of 180 days from submittal deadline. j (I
I
Rich as
Chie O carat' g Officer
12 Mauchly, Bldg. I I Irvine, CA 92618 1 ( 949) 864- 3480 1 Fax ( 949) 864- 3280 DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C r
TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ` SVA
B. BackgroundYAperience with Fixed Route and Paratransit Systems The City of Redondo Beach has contracted with
Transportation Concepts ( TC) to operate the Beach
Cities Transit since 2009. Over these last 10 years TC has provided an exemplary level of Fixed Route and Dial a
Ride services. TC was the driving force in implementing a process to provide accurate reporting of statistics,
including on-time performance and a comprehensive
monthly reporting format that provided a much greater
degree of operational data to the City. TCs approach to success has always been that the management and operation of the Beach Cities Transit remains laser focused on the fact that the community comes first. From our employees to the people we serve, each individual has a stake in the transit system, and without them, we as a Company would not have achieved such success.
Over the initial contract term TC had been instrumental in working with the City of Redondo Beach in a collaborative approach to improve both the image and performance of the Beach Cities Transit service. This enabled BCT to maintain steady growth and stability. TC management had always met or exceeded the Cities performance goals, along with implementing many enhancements, such as a significant fixed route restructure which has resulting in an increase in ridership since implementation. Enhanced Dispatch and management oversight through a relocation of the dispatch center and management offices to the maintenance and bus storage yard located on Kingsdale Ave, which dramatically improved not only supervision, but camaraderie and unity of all employees resulting from this forward thinking change. TC worked with the City in the development of a standardization of vehicle type coupled with a realistic vehicle replacement plan and enhanced our preventative maintenance program to meet the growing technology advancements. In this area alone, we are averaging just 1 road call for every 100,000 miles.
In July 2015 The City of Redondo Beach awarded Transportation Concepts ( TC) a second term contract to continue to operate the Cities Dial -A -Ride and fixed route services.
Beginning immediately we implemented a computerized scheduling and dispatch system which replaced the manual system that was previously in place. As a result we saw better efficiencies in the system and made making reservations for the passengers easier, including reduced passenger call wait time and on call time. Other benefits included improved On time performance ( OTP), NTD reporting, accuracy in trip scheduling and communication with drivers.
Relative to Customer complaints, over the last 5 years we have averaged only 1.5 complaints per month. Of course our goal is Zero however we believe the ongoing focus our BCT team has on customer service is demonstrated in this overall statistic.
TC also continued to work closely with City Staff to further improve our comprehensive management report that provided both operational and fiscal data. TC also assisted the City in the enhancement of the NTD data collection process, which has proven a success in their FTA Triennual performance review/ audit, with zero findings on the TC side.
Operation andMaintenance ofBeach Cities Transit
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Over the past 10 years TC has always taken a partnership approach with the communi and worked closely in support of several senior community groups. TC has also enjoyed working closely with the City during sponsored events such as Earth Day, Senior
Workshops, City Staff Tours, Council Meetings and other City Sponsored Events.
TC has also utilized many resources throughout our company to enhance and continually improve service. Our Director of Maintenance has provided oversight and inspections of the City owned fleet to ensure that all preventative maintenance and repairs are completed to the highest standards. This approach has had direct influence on our record of 100% satisfaction rating on all CHP terminal inspections, as well as maintaining our goal of less than 3 road call per 100K miles. As previously stated our road call frequency is 1 road call per 100K miles. In addition to our maintenance support, TC has provided safety training support and OSHA training by our Safety Consultants at IAG. This has led to further improvements to our outstanding safety record.
It has been our pleasure to work with City staff and share their vision of growth and enhancements to the transportation services provided to the community. We truly recognize our role as a partner in the development of the transportation services provided to the community.
With attention to safety TC is proud to have continued to recognize a consistent downward trend in the frequency and preventability of accidents each of the last 10 years we have operated BCT. Over the last 5 year contract term the BCT system is averaging over 185,000 miles of safe driving between preventable bus collisions. Vs approach starts with hiring the best employees as possible, and then investing the time through training to make every employee extremely safety focused, ultimately leading to a significant benefit to the BCT operation.
Operationally, TC has in place a proactive work environment where focus is placed on safety, service and the enrichment of our employees.
Work schedules are planned out well in advance to accommodate the service need, while allowing employees flexibility in planning their outside activities. TC uses a centralized dispatch system where all employees, customers and associates contact a central location ( phone, email, in-person, radio) to interact with the operation. Once dispatch is notified, immediate action is taken with emphasis placed on customer service and safety. Quality assurance and control is maintained by TC management, starting from the Operations Supervisors that are tasked with maintaining a smooth operation, adherence to schedule, compliance to policy, training, and emergency response if needed.
Overall Company Experience
From the operation of a six bus shuttle operation at the Ontario Airport in 1982, through today, Transportation Concepts has enjoyed measured growth. Currently, the company manages 16 separate Fixed Route, Shuttle or Dial -a -Ride contracts, all in areas with similar challenges as the Beach Cities Transit The company operates these services Operation andMaintenance ofBeach Cities Transit
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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' AWA
utilizing a fleet of over a 150 vehicles ranging in size from seven passenger minivans to 40 foot transit coaches. The majority of the vehicles maintained and operated by Transportation Concepts use Alternative fuels. In addition, we have experience operating Zero Emission Buses in a number of locations since 2015.
Fixed- Route Services
TC has over 20 years of experience operating fixed -route service in the local region with public transit agencies that n receive Federal Section 5307 transit funding. In addition to n our ten years of operating Beach Cities Transit, other
comparable fixed -route experience over these last 20 years includes; 7 years experience under contract with Los Angeles Metro operating 55 buses, 19 years under contract with
Corona Transit operating 20 buses, 5 years of experience with the Riverside Transit Agency operating 86 buses, along with contracts with Omnitrans, Palos Verdes Peninsula, the City of Avalon, Los Angeles County, and several other municipal operations throughout the Southern California area.
In addition, our talented and valued employees have been responsible for the operation of regularly scheduled services throughout the state including overall management responsibilities encompassing day to day administration of systems operating in rural transit environments as well as major metropolitan areas transporting over 5 million passengers per year. This includes routing and scheduling, safety oversight, vehicle and facility maintenance, road supervision and dispatch oversight, integration of technology, and of course vehicle operations. TC employees have experience in this type of service since 1987.
Shuttle/Circulator/Feeder Services
TC has been providing shuttle services since 1982. In fact, we currently operate several shuttle services of varying operating characteristics to include, campus shuttles,
medical center shuttles, and employer shuttles. We are
extremely proficient at providing high quality, high
capacity, short haul, high frequency services. In addition, we provide other special services including regular shuttles connecting remote parking lots to employment centers; feeder services linking passengers from the train station to employment centers, and commuter services providing people transportation from designated parking lots in suburban areas to jobsites located in major metropolitan areas. These services are one way we can contribute to improving the air quality of the communities we serve.
Demand Response/ADA Paratransit / Dial- ar Ride Services TC also has close to 20 years of experience operating
Paratransit service in the local region with public
transit agencies that receive Federal Section 5307 transit funding. In addition to our ten years of operating
Beach Cities Transit, other comparable Paratransit
Operation andMaintenance ofBeach Cities Transit
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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach APR
experience over these last 20 years includes 19 years under contract with the City of Corona operating 14 vehicles, 10 years with the City of Glendora operating 10 vehicles, 8 years under contract with Riverside Transit Agency operating 60 vehicles, 5 years under contract with Omnitrans operating 100 vehicles, along with several other operating contracts with municipalities in the Los Angeles and Southern California region.
Additionally, TC corporate support staff has experience providing Dial -a -Ride services for close to 35 years.
We have extensive experience managing various size and types of such specialized services ranging from two to over one hundred vehicle operations carrying up to 1, 000 passengers per day. In addition, we have experience with various automated ( and manual) reservations and scheduling.
Operation andMaintenance ofBeach Cities Transit
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Proposal to the City ofRedondo Beach AVR
C. Service Delivery Approach
Management Philosophy
Although Transportation Concepts operates as a dba under Parking Concepts, the provision of effective transportation operations is the core business of Transportation Concepts. We do not have other businesses that divert focus from our primary objective with our clients, such as the City of Redondo Beach; which is to transport passengers safely and effectively while creating a positive image for the BCT as well as our organization simultaneously. Our concentration remains on your service. If additional support is needed other than the provision of normal services, we have very tenured and knowledgeable internal staff that can provide consulting and assistance in the areas of maintenance, labor, risk managements safety, technology, and environmental concerns. If Transportation Concepts does not have internal staff that can provide assistance to the degree necessary, we have several professional consultants that we work with regularly that will provide service as necessary.
Over the last 37 years, Transportation Concepts has nurtured a management approach/philosophy that is specific to the needs of our customers. Although it is extremely important to have reliable corporate support, we believe that the service is only as strong as the local team leader. As we have demonstrated over the last 10 years in working with the City of Redondo Beach, the local team will operate in partnership with City staff in working towards the same goal of providing premier service to the residents and visitors of Redondo Beach and surrounding beach communities. Our objective is to ultimately improve the quality of life in the communities that we serve. Part of our efforts include: hiring locally to provide an environment that promotes camaraderie and community involvement as demonstrated over our term in Redondo Beach. In addition, our corporate team will always provide as much support as necessary and be available for consultation as requested anytime.
Operations Programs
As a professional provider of transportation services for over three decades, we have developed and implemented programs for a full range of transportation services.
Generally, our programs include the following:
Safety — safety culture, employee, riders, maintenance shop, environmental, incident prevention and response.
Customer Service — passenger relations, disability awareness.
Employee Development — recruitments screening, hiring, training, and supervision.
Maintenance — preventive, body work, warranty, parts inventory, vehicle appearance, heating/air conditioning, audit/inspection, and ongoing technician enhancement training.
Vehicle Operation — employee check in, vehicle inspection, dispatch/Vehicle communications, on time performance, route supervision, fare collection and extensive continual training.
Operation andMaintenance ofBeach Cities Transit
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All of these programs will continue to be in place for BCT. In order to successfully facilitate our programs throughout each of our operations we must effectively maintain our support structure and ensure that each area is developing and continuously improving. Every person on our team must demonstrate a high degree of passion for customer service and be able and willing to provide it to the community and the system ridership.
City" fhas come to rely on location and corporate
support and experiisa We value this assistance and believe your company is a partner in our success
b
Brian Champion
Previous Contract Administrator — City of
Corona
Over the last 37 years Transportation Concepts has had an excellent performance record with the contracts we have operated. We have consistently focused on efforts to exceed client expectations and nurture an excellent safety culture within each of our operations.
This approach has resulted in our organization achieving a solid reputation for getting the job done as promised. We are proud of our success. However, our philosophy is one of always keeping our eyes open for a better way to serve our clients. We are committed to continue operating under this philosophy relative to the service provided to the City of Redondo for the Beach Cities Transit Service.
The following is our location specific Beach Cities Transit Operations Policy and Procedures manual. This is issued to all employees upon hire. In addition, our company handbook is also issued at the time of hire, and further demonstrates our understanding of this project Information on our employee handbook can be found in Section M of this proposal.
Operation andMaintenance ofBeach Cities Transit
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TRANSPORTATION CONCEPTS
OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
These procedures are incorporated into the existing TC Handbook. Situations may occur that are not covered by these policies and procedures, such instances, drivers must exercise good judgment. In all situations, drives must report these to their supervisor and dispatch.
All drivers must become thoroughly familiar with the TC policies and procedures, special requests and instructions. Ignorance will not excuse negligence of duty, and disciplinary action as stated below or contained in the TC Employee Handbook, sections "K", Workplace Conduct page 43- 45. Clarification of these rules must be done through your immediate Supervisor or Trainer.
1. Special Instructions:
Special Instructions supersede the procedures contained herein, and are to be obeyed while in effect.
Special Procedures and instructions may be issued in the form of:
Bulletins
Notices
Memos
Schedule Memos
2. Compliance and Instructions:
Drivers must accept responsibility for and carry out the oral and written instruction of any authorized TC or Agency representative.
3. Notice Boards and Mailboxes:
Drivers must consult the notice boards and check their mailboxes if provided before and after each day' s assignments.
4. Cooperation with Law Enforcement and Fire Department:
Drivers must cooperate with Law Enforcement and Fire Department agencies. If such cooperation creates a dangerous situation or changes any established TC procedure, notify your supervisor immediately for clarification. At no time can passengers get involved with assisting in any safety related issue. An Incident report must be completed and turned into your supervisor at the end of your shift detailing the incident.
5. Safety in the Yards:
Drivers must be alert and take necessary precautions to ensure their personal safety and the safety of others. Reflective Safety Vests must be worn at all times when walking yard and or layover. The safety vest may not be worn while operating any vehicle.
6. Seat Belts:
Drivers must wear seat belts when operating any vehicle, revenue vehicles included. When operating a non -revenue vehicle, it is the operator's responsibility to ensure that all occupants of the vehicle are using the seat belts before the vehicle is put into operation.
7. Electronic Devices:
All electronic devices must be off and not visible while operating a vehicle, including a non -revenue vehicle. The only exception is the two way radio or PTT phone. Using a cell phone while operating a vehicle will result in immediate termination.
Cell phones and accessories
Computers and accessories
Electronic audio and visual devices.
Ear pieces.
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OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
8. Pull in, Pull out and Off Route:
Drivers must strictly adhere to all operating procedures and traffic laws on all pull out, pull in and detours. Drivers must never park or layover in any unauthorized location. Unnecessary deviations or delays are prohibited. Drivers must always use their four way signals when pulling into a stop.
9. Routes:
Deviating from routes is prohibited, unless directed by Law enforcement, fire department, supervisor or agency representative. Routes are to be completed as per the established paddles. Cutting short a route or deviating without authorization will result in immediate termination.
10. Service Delays:
Drivers must notify dispatch immediately when a delay or blockade has interrupted service for more than 10 minutes or may prevent the bus from reaching the layover in sufficient time. Also, notify dispatch once the delay / blockade has been cleared. Ensure this information is written on your trip sheet.
11. Time Points:
Speeds must be monitored so that drivers arrive at time points safely and on schedule. DO NOT depart time points earlier than the scheduled time. DO NOT arrive at time points or layovers more than 3 minutes ahead of schedule. Running times must be distributed evenly between time points.
Violation of this section will result in Disciplinary action up to and including termination.
12. Detours:
When driving through an authorized detour, stop at any intersection where it is safe to allow passengers to board and alight.
13. Layover:
Engines must be turned off when layover time exceeds 5 minutes. Always ensure your vehicle is pulled forward and does not block any driveway or intersection. Always try to accommodate other drivers.
14. Unattended Buses:
When a bus is left unattended at any location, it must be properly secured. Do not leave any supplies on the bus. Drivers must keep their passes, ID badges, and transfers on them at all times.
Return to the bus with sufficient time to prepare for service. Never leave passengers onboard when unattended. Always notify dispatch when you leave the bus unattended.
15. Announcing Departures:
Announcing your departure should be done moments before departing the stop. Always keep a look out for passengers.
16. Transporting Animals:
Drivers must transport service animals in accordance with the American' s with Disabilities Act guidelines. All other animals must be secured in a suitable carrier. Notify dispatch whenever a service animal is onboard.
17. Request for Assistance:
All requests for emergency assistance must be made through dispatch. A driver may request the assistance of law enforcement or just the assistance of a supervisor. Drivers must use the correct10 codes when these requests are made.
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18. Reporting Disturbance sand Altercations:
Report all disturbances and or altercations to dispatch as soon as it is safe to do so. Always wait for supervisor arrival. Avoid all confrontation even if it means getting off the bus. Safety first. Incident report must be submitted before signing off for the day.
19. Fares:
Never insist on payment of fares, just quote the fare. DO NOT create a situation that can jeopardize your or the passengers safety.
20. Unnecessary Service Delays:
Drivers must never stop to purchase food or beverages or to conduct personal business at any time; this includes deadheading to and from the TC yard to the start or end of service while operating any vehicle. Stopping along the route to use the restroom in an emergency is permissible. If said stop is at a business that sells food or beverages, Operators are not permitted to make purchases.
In the event the restroom is in a mall or casino, the same rules apply, shopping and gambling is restricted.
The only exception to the above is when an Operator is on their meal break and has been authorized to use a TC vehicle during their meal period.
Always contact dispatch when there is a need to stop. Dispatch will need your name, route #, bus # and location. Once back in service you will again need to contact dispatch informing them you are back in service. Passengers can never be left in your vehicle while unattended. Also instruct the passengers to disembark.
21. Treatment of Passengers:
Good passenger relations are essential for our success. Drivers are required to treat all passengers in a courteous and respectful, and professional manner at all times. When dealing with your passengers, be conscious of your actions and words used, but as importantly your tone. Don' t be offensive and sarcastic. Remember, you not only represent TC, but the Agency/ Client as well.
22. Tampering with Fare box:
Drivers are strictly prohibited from tampering with the fare box. Drivers are not permitted to use any non approved tool to clear the fare box. Any attempt to adjust or tamper with the position or normal operation of any of Company property, including the fare box is strictly prohibited. Employees who engage in theft of, or willful misuse of Company property will be subject to discipline up to and including immediate termination and where appropriate and criminal prosecution.
23. Securing Fare Media:
Drivers are responsible for all fare media that is issued to them as well as any that is collected during their assignments. Fare media must never be left on the bus, when the vehicle is unattended. When drivers are on the bus, the fare media should be stored out of sight at all times. All fare media must be turned in at the end of your schedule. IAT cards must be documented on the driver's trip sheet reflecting how many were received, sold and returned back to dispatch.
24. Radio Conduct:
Vehicles that are equipped with two-way radio systems fall under the direction and is regulated by the FCC ( Federal Communications Commission). The following is prohibited over the radio:
Use of obscene, unnecessary comments, slang terms and profanity Unauthorized use of messages
Excessive, false or deceptive signals or communications Unauthorized call signs
Tampering
Violation of this section will result in Disciplinary action up to and including termination.
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25. Smoking Policy:
Transportation Concepts (TC) is committed to providing a safe and healthy workplace and to promoting the health and well- being of its employees. It is the policy of TC to prohibit smoking on all Company premises and in all Company vehicles in order to provide and maintain a safe and healthy work environment for all employees. In conjunction with state and local law, employees are free to smoke n designated areas outside the buildings and vehicles during non -working hours ( i. e. before work, during breaks and after work).
In fairness to all employees, individuals who smoke are expected to comply with existing Company policy regarding break time. Smokers will not be singled out or monitored in any way that results in treatment different from that applied to other employees.
Employees violating Company rules on breaks or smoking will be subject to disciplinary action up to and including termination.
TC operates in accordance with California Code Reg. Title 22, sec 12000 ( b), which states that tobacco smoke is a chemical known to the state to cause cancer. Also, TC follows all the city, county and state policies and regulations in monitoring smoking in public places. Any employee who violates Company/locations smoking policies will be subject to disciplinary action. Ref: Employee Handbook September 2003.
Administering the Policy
The no smoking policy applies to all employees and outside business guests who may be visiting the building
This policy covers the smoking of any tobacco product and the use of smokeless ( or spit) tobacco
Smoking is not allowed within the building at any time
Smoking is not permitted in any company vehicles, either owned or operated by Transportation Concepts
It is the responsibility of each employee to ensure that his/ her visitor(s) comply with all provisions of this policy
Smoking is permitted on the grounds provided that it occurs beyond 25 feet of any building entrance or open window
Employees who choose to smoke within the permitted areas must do so on their regularly scheduled breaks or meal periods
All materials used for smoking, including cigarette butts and matches, must be extinguished and disposed of in appropriate containers as provided
No additional time off work shall be authorized for employees that smoke Each employee is expected to abide by the terms of the Smoke -Free Workplace Policy Employees are required to sign an acknowledgement that they have read and understand the smokefree workplace policy. A copy of the signed acknowledgement will be placed in the employees personnel file.
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26. Speed:
Drivers will not drive any TC or agency vehicle at a speed that exceeds the posted speed limit, or a safe speed for the conditions. Speed adjustments should be made only when directed to do so by a posted speed limit sign. Adjustments should be made for inclement weather, traffic conditions, visibility, surface of the roadway and the size of the vehicle.
27. Destination Signs:
Drivers must display the proper destination sign number, destination route sign at all times. When not in service on pull out and pull in, or off route trip the driver must display a " Not in Service" destination.
28. Use of Lights:
Regardless of time of day, i. e. sunrise, sunset or darkness, the interior lighting and lighting in stepwells on buses shall be sufficient for passengers to enter and exit safely. Remember, passenger safety starts with a good vehicle safety inspection which includes interior lighting. If you find safety critical systems are not in working order they must be reported to Dispatch and Maintenance.
29. Tires:
Except when curbing wheels for proper securement, ensure that the tires of any vehicle do not contact the curb or any object that could damage them. If the tires are damaged, note the damage on the DVIR.
30. Door Operation:
Do Not open the doors at any time while the bus is in motion. The bus must come to a complete stop before the doors are opened, and be completely closed before the bus is in motion.
Violation of this section will result in disciplinary action up to and including termination.
31. Vehicle Check at Layover:
Upon arrival at a layover, drivers are required to check their bus for the following:
Sleeping or intoxicated passengers
Lost articles
Debris
Hazardous Substances
Damage
Low tires
Lights
32. Calling Stops:
Drivers are required by ADA regulations to announce in a clear, distinct voice all transfer points, major intersections, and destination points, points of interest and any stop or location upon request.
In addition, make announcements at sufficient intervals along the route to familiarize vision impaired passengers to their locations.
Violation of this section will result in disciplinary action up to and including termination.
33. Passenger Stop Request Sign:
The stop request sign must be on at all times.
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34. Driver / Passenger Conversations:
Avoid all unnecessary conversations and distractions while the bus is in motion. Questions should be answered briefly and politely, without diverting attention to the road. Treat all questions and answers as if it is the first time you have heard it, regardless how many times you have heard the questions before. Schedules should be provided to the passenger to help minimize inquiries.
35. Election:
It is illegal and prohibited for any Driver to place their hands upon a passenger without that passenger's permission. Passengers behaving in an offensive manner should be requested to stop the offending conduct. If it becomes necessary to request the offending party to alight the bus, always notify dispatch and have a supervisor meet you on route. When alighting the passenger the bus should be pulled over to a safe location. Small children or people who appear to be in a vulnerable position must never be ejected. A full report must be handed in at the end of the driver's schedule. Courtesy cards should be handed out to passengers when situations like this occur.
36. Badges:
The employee identification badge is part of your uniform and must be worn at all times. After receiving your badge it' s your responsibility to keep hold of and protect it.
If you have legitimately lost your employee identification badge there is a $ 20 replacement fee. Any Driver who knowingly allows someone else to use their employee badge will be terminated.
37. Time Keeping:
It is recommended that all operators keep a record of their working hours. Each work run has a sign - on and sign -off time. An employee may sign on early does not entitle you to overtime. Employees are required to sign their name next to their sign in time and again when they sign out. This is to be done at the scheduled time, not before and not after.
Any overtime occurring at the end of you shift must be approved by the on -duty controller. If you can' t justify the reason you' re completing your shift late the on duty Controller is not authorized to sign -off on the overtime.
38. Assisting the Elderly:
As a person ages, physical changes begin to appear.
Vision — This is affected in many ways; the eyes ability to distinguish between colors is impaired. Bright and contrasting colors should be used to assist elderly persons.
The white or yellow stripes on stairwells and aisles help distinguish between steps and the width of the aisles. Eyes can become very sensitive to bright sunlight. The eye becomes more susceptible to cataracts, which causes vision to be cloudy and blurred. Blurred vision can also affect the elderly person' s ability to judge distance. To further aid the elderly, bus operators are required to call stops, transfer points and time points.
Hearing - The range of hearing, especially in the areas of very high or low- pitched sounds is normally limited by age. It is important, therefore not to shout at an elderly person since this normally does little good and may cause them to become upset or confused. It the elderly person seems unable to hear you, speak a little louder and slower, and even try in a lower voice.
Physical — Many elderly persons experience difficulty in boarding the bus. They may have physical conditions and injuries that limit their mobility. Park the bus close to the curb at the stop, and make sure that the doorway openings are positioned properly. Point out obstacles or hazards, which they may encounter and offer to assist them as they board or alight from the bus.
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Priority Seating - The first two front rows are allocated to priority seating for the elderly.
Upon request, a bus operator can ask passengers in these seats to move in order to accommodate elderly passengers.
The ADA (Americans With Disabilities Act) does not require elderly persons to use priority - seating areas on the bus.
A few pointers that may help you as a bus operator to assist with the elderly; Announce the bus and route number to elderly passengers standing outside the bus. This can be done using the PA system.
Announce stops, transfer points and time points.
Speak clearly and more slowly.
Park closer to the curb.
Kneel the bus —.
Keep priority seating open.
Passengers seated in designated areas are not compelled to move, as the elderly are not required to use designated seating. However from a customer service standpoint you should try to encourage this.
39. E -Mail, Voicemail, and Computer Network System Policy:
Employee privacy rights do not extend to work-related conduct or the use of company-owned equipment or supplies. You should be aware of the following policies:
Our Right to Access Information
Although employees have individual access codes to e- mail, voicemail, and computer network systems, these systems are accessible at all times by Parking Concepts, Inc. and may be subject to periodic unannounced inspections by us. All system access codes must be available to the Company, and employees may not use access codes that are not known to the Company.
Systems Use Restricted to Company Business
Employees are expected to use e- mail, voicemail, and computer network systems for Company business only and not for personal purposes. Personal purposes include, but are not limited to, soliciting or obtaining opinions for commercial ventures, religious or political causes, outside organizations, or other non -job-related solicitations. In this regard, the Company reserves the right to retrieve and read any messages composed, sent or received.
Please note that even when a message is deleted by the user or recipient, it may be possible to re- create the message; therefore complete privacy of messages cannot be guaranteed to anyone, and communications should be limited to business purposes.
Forbidden Conduct
Employees are prohibited from using PCl/ TC information systems in any way that may be disruptive or offensive to others including, but not limited to, the transmission, receipt or viewing of sexually explicit messages, cartoons, images, sounds, ethnic or racial slurs, or anything else that may be construed as unlawful harassment or disparagement of others.
Password Security and Integrity
Employees are prohibited from the unauthorized use of other employees' access codes to gain access to their e- mail and voicemail messages. Personal or other inappropriate use of information systems will result in disciplinary action up to and including immediate dismissal.
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40. Lost and Found:
Any item found on a bus must be properly documented and secured by the following process.
Initial Find
Drivers are to call in stating when and where the item was found Dispatchers are to log the call
Returning to the Yard
The driver is to turn the item over to the dispatcher on duty The dispatcher is to tag the item.
The dispatcher is to log the item in the lost and found log book Securing the item
All lost and found items are to immediately be secured in the combination safe Any bulk items that cannot fit in the safe should be secured in the manager's office Returning Items
Passengers must produce I. D when claiming items at our facility
41. In Service Check:
All drivers are to contact dispatch when going into service. This is to be done when first starting service and anytime you are starting after relieving another driver, or after a lunch break.
The correct procedure after confirming contact is to state your route and then 10-8" and your location. For example: Dispatch: " go ahead", 102- 1, 10- 8 at the Pier". An example for lunch relief drivers is as follows: Dispatch " go ahead", Operator: 10- 7, 10- 8 at LAX".
Again, this only needs to be done on the first trip when you take over your bus, not on every trip of your route. .
42. Bus Stops:
At bus stops that service more than one bus at a time, please remember to stop at the end of the stop, not in the middle.
Additionally, if safe to do so, if another bus pulls in behind you, pull forward to allow the other bus to safely enter the stop. Always ensure you stop at the service stop when another vehicle bus is already at the stop.
When entering a bus stop zone and during your time stopped at bus stop the emergency four way flashers are to on, ( No exceptions). When merging back into traffic - Signal, look for oncoming traffic, and merge safely. If your buses emergency four way flashers do not operate properly, write it down on the Daily Bus Report and inform the supervisor so that repairs can be made as soon as possible.
Your cooperation is vital and important for the overall operations and passenger safety.
Drivers arriving to the Torrance Circle (Redondo Beach Pier) with down time exceeding 2 minutes must turn their bus off. This applies to all Layover' s; Palos Verdes/ Via Valencia, LAX and Aviation Station.
43. Reportinq Incidents:
Anytime an incident or anything out of the ordinary occurs, no matter how minor it may seem at the time, you MUST report this to dispatch and or a supervisor immediately by radio or cell phone. Once
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you have completed your shift you are then to ensure an incident report is made out and issued to your supervisor or manager before you sign off for the day.
Every incident that occurs in a vehicle, has the potential of escalating into liability for and cost to the company, but most importantly can jeopardize your job.
The following are examples of the more common types of incidents, but does not include every type of incident that may occur.
Passenger failing to pay for his/ her fare.
Passenger arguing with another passenger, or yourself.
Passenger disturbing other passengers.
Passengers not having the correct or expired transfers or cards.
Accidents.
Passenger injuries.
Passenger falling when de -boarding the bus.
Road hazards.
Passenger conflict.
44. Rewritten Trip Sheets:
When drivers rewrite their trip sheets the following procedure must be followed.
When a trip sheet is rewritten, only (2) copies must be submitted ( Original trip sheet & rewritten trip sheet).
Specific comments providing explanation of rewrite must be placed on comment section of rewritten trip sheet
Original trip sheet and rewritten trip sheet must be stapled together
45. Talking to the Media:
It is TC policy that drivers or any employee ARE NOT PERMITTED to speak to the media at any time for any reason. This is a very sensitive issue and could cause heavy liability issues for the both the agency and TC. If you are approached by someone from the media for a comment on anything, you are to redirect them to TC Management.
As an employee of Transportation Concepts, you are also an ambassador and representative for the Agency/ Client. Anything you say or do, while in uniform, on the clock or on the bus reflect on both TC and the Agency and Client. As a driver, you are always in the spotlight, especially when there is an accident, incident or even changes to the service, and people from the media are always trying to get information from you as you are first line of the source.
Violation of this section will result in disciplinary action up to and including termination.
46. Uniform Policy:
Image is an important factor when it comes to professionalism. TC prides itself on its image and And this is why we issue uniforms. It is up to each of you to ensure your uniforms are clean and that you are in complete and proper uniform during all assigned shifts, this includes fueling. Failing to be in complete and clean uniform will result in the employee being sent home.
Watches form part of a requirement for this job, and it is your responsibility to have a good working watch with you at all times during your shifts. The correct time of day must be maintained at all times while on duty. Watch malfunctions are not an excuse for running off schedule.
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The following is the required TC uniform:
TC issued Shirts —(ONLY WHITE T-SHIRTS ARE ALLOWED UNDER THE SHIRT) TC issued Pants
Black Shoes
Dark Socks
TC issued Jacket
TC issued Caps ( or plain blue, no lettering)
I. D. Badges (When issued)
47. Credentials:
Renewal of your proper credentials is your responsibility! Your credentials consist of your Driver License, VTT Card and your Medical Examiners Certificate.
The company is NOT responsible for reminding you when your credentials are going to expire. It is your responsibility to keep all of your credentials current and not wait until the last minute to renew them. In regards to your VTT Card it is your responsibility to make sure that you have enough in - class training hours to renew your VTT.
If the re -newel of your credentials should interfere with the company' s day to day operations due to neglect on your behalf, you will receive a written warning, and be suspended without pay until your credentials are updated.
48. Passengers Riding with Luqqaqe:
Luggage must be positioned in front or on passenger while the bus is in motion. The luggage must not occupy additional seating or the seating or leg space of another passenger. If the luggage does not meet these criteria then we cannot place luggage on bus. As a result, we cannot transport customer.
49. Wheelchair and Mobility Device Policy:
BCT requires all wheelchairs and mobility devices be secured by a 4 point system.
Passengers failing to adhere to this rule will not be permitted to ride.
Loading:
Location: insure that the vehicle is on the correct side of the street Vehicle should be on firm, level ground
Lift should come to rest on concrete or pavement
Always avoid soft, wet, or slippery surfaces
Before contact is made with passenger security belt must be put on Vehicle:
Leave engine on
Turn fast idle on ( If applicable)
Turn lift switch on ( If applicable)
Engage parking brake
Make sure wheelchair is clear of lift deployment
Authorization:
Only TC personnel, who have been properly trained in wheelchair procedures, may perform these functions.
Deployment:
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Deploy lift to flat, solid ground
Pull the wheelchair onto the lift platform, passenger facing away from vehicle
Secure brakes on the wheelchair
Disconnect an electric wheelchair's power supply, if the passenger is not able to fully control the chair
Fasten and tighten lift belt if equipped with one
Stand behind passenger if space permits and notify the passenger that you are about to move the lift
Ride up on the lift platform, if you can safely do so, holding the wheelchair with one hand
Make sure that the safety lift flap locks into an upright position as the platform clears the ground
When the lift reaches the top of its cycle, release wheelchair brakes and pull the chair backwards into the vehicle
Maneuver chair to securement position, DO NOT LIFT the wheelchair Securement:
4 -point tie -down system is to be used
Under no circumstances should there be less that 4 straps used All wheelchairs and mobility aids should always be secured in a forward facing position
All electric wheelchairs must have power turned off while secured Encourage passengers in scooters to transfer to a seat
Equipment:
4 -tie down straps, 2 front, 2 back
One lap -belt set
One shoulder harness set
If the shoulder harness cannot be secured, then a lap belt will suffice, however, these should be rare occasions
Connect:
Apply brakes to the mobility aid
Connect front tie down straps to a T -connector of the wheelchair frame, on the front half of the wheelchair
Connect back, ratchet tie down straps to a T -connector on the back half of the wheelchair
Never connect straps to wheels, footrests, armrests, or any detachable or moveable part of the wheelchair
A tightened tie -down strap must be straight, not twisted Unoccupied wheelchairs must be tied down
Recheck:
Recheck all straps, test by pulling from the back of the wheelchair to see if it moves
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Unloading:
Unloading area should always be on level ground
Vehicle engine should be on, parking brake on, lift switch on, fast idle on -if applicable
Release all tie downs and store them in proper container Activate lift
Verify that the safety belt is secured
Maneuver wheelchair onto lift, setting brakes
Inform passenger that you are going to activate lift to downward position Lower to the ground by standing on the lift behind the passenger and holding onto the wheelchair with one hand
If the wheelchair is too large to allow you to ride on the lift platform, stand on the ground and to the side of the lift while raising and lowering. Maneuver the wheelchair onto and off of the lift platform while standing on the ground in front of the lift. Once the wheelchair is aboard the vehicle, secure it, then proceed to secure the lift closing all doors
Once lift reaches the ground, ensure end gate is down, unlock wheels, unfasten lift strap, then push wheelchair off of the lift platform Secure the area by stowing the lift and closing doors, never leave the lift out and unattended
General guidelines:
Never leave the keys in the vehicle when assisting passengers to a destination
Safety belt to remain on the passenger until they are at destination Never leave passenger unattended on the lift
Store tie downs in proper container
Always maintain physical contact with the wheelchair
Explain each element of the procedure to the passenger
Always lock brakes on the wheelchair
Shut off power to electric wheelchairs when on the lift platform and in the vehicle
Make all wheelchair movements as smoothly as possible
DO NOT leaves the vehicle running in front residences, or facilities. When not in use always turn the engine off
Do not use the manual operation capability of the lift to load a passenger.
This function is intended to unload passengers when the lift cannot be operated electrically. No standees permitted during manual operation Ergonomics:
When physical strength is required, always use leg and hip strength, not back strength
When securing tie -downs, kneel and keep your back straight Do not move a wheelchair over multiple steps
Pull a wheelchair downhill and push moving uphill
If at any time circumstances prevent you from following these procedures contact dispatch
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50.Your Responsibility as an Operator:
Drivers shall carry out a complete walk around inspection of the vehicle prior to the departure of the first run of each day to satisfy DOT requirements and company regulations.
Drivers shall instruct passengers on loading and unloading procedures, safety rules and rules of conduct when needed.
Drivers shall always be in their vehicle when loading and unloading passengers, with the exception of loading and unloading wheelchair passengers.
Drivers shall not allow passengers to sit or stand in the drivers compartment, shall enforce strict discipline on the vehicle and shall enforce all rules of conduct of the company as outlined by the company policy. This makes allowances for the Standee Policy.
Standees: No standees allowed beyond the "standee line", and as long as you have full view of all your mirrors. The dispatcher must be notified when you have a full bus.
Drivers shall not leave the vehicle while passengers are on board. In case of an emergency set the emergency brake and turn off the engine and remove the key.
Drivers shall unload or load passengers only at the designated time and place. If there are any changes in the route the drivers will be notified by the Dispatcher /Supervisor or General Manager.
Drivers shall keep the service doors closed at all times when the vehicle is in motion.
Drivers shall not back up a vehicle unsupervised except in an approved area or in an emergency.
Drivers shall report any mechanical problems in writing on the DVIR forms to the Supervisor.
Drivers shall use radios strictly for company business and conduct all conversations in a professional manner. Drivers, in the event of a mechanical breakdown, you are to immediately notify the Dispatcher of your location and the nature of the problem by using the correct radio codes.
Drivers shall report any incident to the Dispatcher immediately. The driver should not continue in route unless authorized to do so by the Dispatcher.
51. Pre and Post Trip Inspections:
Pre and Post Trip Inspections are Mandatory parts of your daily functions. Pre -Trips and the completion of your DBR' s must be done before the bus rolls out of the yard. Drivers are to be present at their buses during the time of Pre -Trip. Supervisors will monitor this on a daily. AM DRIVERS. The PM drivers are to complete their Post Trip Inspections when they return to the yard.
52. Drivers Trip Sheets:
The drivers logs forms part of your daily function. Your paperwork is to be completed in full, this includes, bus details, route times and all ridership details. Most importantly is that you complete all ridership details especially on the last run. If you do not pick up any passengers, you must fill in the spaces with a zero. Please ensure that all your transfer information is filled in accurately and your start and end transfers and any unused punched transfers are stapled to your paperwork. This includes the last run, if you do not have any passengers, fill in" 0" in the space provided.
Your start and end times must be filled in on every trip, this is the actual time you leave and arrive not the time as per the schedule. Do not only write the start time and leave the end time blank.
Please refrain from circling and artwork on the logs, this is an official document which is audited by TC and Agency/ Client.
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53. DVIR:
DVIR' s may only be completed during the physical inspection. You cannot do your inspection and then complete the DVIR in the office. Drivers who do not adhere to the above will have to re -do their pre -trip the correct way.
For your own safety, the following procedure must be adhered to correctly:
1. The first driver assigned to a vehicle fills out the DVIR in triplicate.
2. The DVIR is to be completed in full reflecting the following items; Vehicle #
Date
Drivers Name
Start miles At the end of your shift, complete the End miles and End time Start time
Check off each item one by one. For defects mark an "X" next to the item Any comments related to the defects found. No personal comments must be made Drivers to sign the DVIR ( middle of the page)
Supervisor / Dispatchers signature ( right top corner)
3. Supervisor/ Dispatcher must sign off DVIR initialing the top right hand corner of the DVIR, ensuring all safety related items are checked off before the bus departs from the location.
4. The signed YELLOW copy must be handed to the supervisor / dispatcher before leaving the location.
The PINK and WHITE copies are kept on the bus for the duration of the day while the bus is in service.
5. The 2nd and 3rd drivers are to use the same DVIR as the first, this time completing the driver #2 or 3 box;
Name
Start miles
Start time
Check off each item one by one. For defects mark an "X" next to the item. ( for the drivers taking over in route, do the work around and check brakes).
End time At the end of your shift
End Miles
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6. At the end of the day after the Post Trip Inspection is completed, the PINK copy is to be left in the vehicle for the next morning driver to review and the WHITE copy is to be turned into the supervisor/ dispatch.
This will allow the morning driver the opportunity to see what defects the previous driver wrote up).
7. Whenever a repair is done, the mechanic will check and sign off on the defect which was reported on the WHITE copy of the DVIR and file this with the repair order in the vehicle file. The mechanic must also check off the repaired items on the PINK copy on the bus.
54. Sick Passengers:
If a passenger is sick on the bus, the driver must pull over immediately in a safe place, and call into dispatch informing them of this. Check with the passenger if they require medical assistance. If assistance is required, advise dispatch, who will call 911.
Immediately dump the kitty litter over the spilled body fluid, and instruct the passenger/s to move to another seat. Do not inhale while dropping the kitty litter and do not touch any of the body fluid.
Then continue on route until a replacement bus meets you to do a bus exchange. The bus is returned to the location and tagged for utility personnel or mechanic to clean up.
The bus cannot go back into service until the body fluid is cleaned up correctly.
Requirement: All drivers are to ensure they have at least one bag of Kitty litter on their bus when doing their pre -trip inspection.
55. Passing -Up Bus Stops:
Skipping stops is prohibited. Only buses full to capacity and approval from dispatch can pass a stop.
56. Pedestrians:
You must always yield the right of way to pedestrians crossing the street regardless of whether they are at a marked crosswalk or not. Pedestrians may stop/ change direction back into the path of the bus. Always use caution, until they are well clear of the bus.
Watch for pedestrians emerging between or around large vehicles.
57. Recovery Time:
Recovery time is the time between the scheduled arrival of one trip and the scheduled start of the next trip. This time is to allow for recovery of lost time, and provide appropriate headway spacing. This is not break time, or personal time, but may be used as such if there is waiting time before the next scheduled departure. You should return to the bus with enough time to board passenger.
Note: Never leave an unattended bus with passengers on board, and always advise dispatch that you will be away from the bus.
58. In Service Driver Relief:
Drivers are never to wait at the relief point if the relief driver is running late. Continue in service, but advise dispatch. The relief driver will be required to meet you on route.
59. Extra Board:
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An Extra Board ( EB) position is selected by bid. This position requires the driver to be qualified to drive all Fixed route and DAR routes. This position fills in for drivers when they are sick, on vacation, or an open bid. The driver should be flexible with their hours, as the hours can change depending on the requirement on the day.
60. Railroad Crossing:
Remember anytime can be train time, whenever you approach a railroad crossing LOOK, LISTEN, LIVE.
1) Slow down upon approach.
2) Activate your 4 -way flashers at least 100 feet from the railroad crossing. 3) Come to a complete stop no less than 15 feet, nor more than 50 feet from the crossing marker stop sign, black and white X shaped crossbuck etc. If you are unable to get a clear view in either direction after the initial stop has been made, you may move up to a point (NOT THE TRACK) where you may determine that no train is approaching.
4) Pull the bus to the right side of the lane.
5) Listen and look in both directions for approaching trains. Open the front door of the bus to improve your ability to see and hear an approaching train. Look for a second train. 6) Stop and wait for approximately 30 seconds.
7) Proceed only if the track is clear, the arms are up and signals are off. Make sure there is no traffic ahead which might prevent you from completely crossing the tracks. 8) When it is clear, close the door and cross only when all tracks are clear.
RAILROAD XING PROCEDURES SPECIFIC TO THE XING ON SEPULVEDA BLVD AFTER LEAVING PLAZA EL SEGUNDO.
9) When traveling West on Park Place Drive to Sepulveda, you must be in the outer turning lane. 10) Put on your 4 -way flashers immediately as you start to make the turn, this will warn vehicles behind you, you are preparing to stop.
11) Pull from the intersection, slowly, do not speed up. 12) Come to a complete stop in this same lane; do not merge to the curb lane, or inner turning lane. 13) Follow the same rules as points 3 thru 8.
14) Upon pulling from the railroad crossing, merge one lane to the left, to make the left turn onto Rosecrans. Remember to stay in the outer turning lane, as your first service stop is just after you make the left hand turn.
61. Rules of the Bus:
1) Fixed Routes:
a) Operators should not allow any passengers to stand behind the yellow standee line. b) Operators are to ensure that customers have moved as far to the rear as possible and are not seated on the floor.
c) Operators should not allow any person to occupy a position that will interfere with your vision to the front or sides, or in the outside rear view mirrors (i. e., they must stand behind the yellow line).
d) Children 6 and under must be accompanied. If a child attempts to board and there is no adult escort, board the child and notify Dispatch immediately for instructions.
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e) When necessary Operators should request priority seating for the elderly or disabled passengers.
f) Wheelchairs must be secured with a four point tie down, and request the passenger uses the shoulder and lap belt.
2) Dial -A -Ride ( DAR):
a) DAR operators are expected to make sure that they are standing outside the vehicle at the passenger door to assist passengers boarding and exiting from the vehicle. If the passenger refuses assistance, you are still required to stand by the door. b) Always tell the passengers to watch the step and hold on to the hand rails. c) Ensure the passenger is seated and secured preferably with seatbelts before putting the vehicle in motion.
d) A vehicle should not be put in motion until the doors are closed. The doors should not be opened until the vehicle is at a complete stop. e) Warn passengers to wait until the vehicle comes to a complete stop before attempting to stand.
f) During darkness and whenever otherwise deemed necessary, you should ensure that the interior lighting is sufficient for customers to enter and exit safely. This is to be done by leaving the adequate number of interior lights on while in transport.
g) Wheelchairs must be secured with a four point tie down, and request the passenger uses the shoulder and lap belt.
62. Service Animals:
Service or guide animals necessary for travel by passengers with disabilities are allowed on all vehicles. As a reminder, please educate all drivers that when picking up a customer with a service animal, the following question can only be asked:
Is this your service animal?
If the passenger replies, " yes", the passenger is allowed to board vehicle with service animal. No other inquiries are necessary.
All animals must be in the possession or care of the passenger and must not interfere with, disrupt or disturb service on the vehicle. Please also share the following information with all staff in regards to small pets and non -service animals:
1. Small animals such as birds and cats must be secured in a commercially made pet carrier or cage that can be safely placed on the passenger's lap and does not require a separate seat
2. Glass, breakable or homemade carriers are not permitted
3. The animal must be completely enclosed within the pet carrier or cage at all times.
4. The pet carrier or cage must completely prevent the animal from escaping or physically contacting another passenger.
5. The pet carrier or cage must be constructed so that no bedding material or pet waste can exit
63. TAP IAT Cards:
The following TAP transfer cards ( please see below) are to be issued for the Marine, Doulas and Aviation Stations to any CASH paying passenger transferring to Metro Greenline rail lines ONLY. This card is not
DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-73ODBE4B909C
TRANSPORTATION CONCEPTS
OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
valid on any bus lines and is programmed to allow passengers through the locked turnstile ONE time only, and then it becomes invalid.
Each driver will be issued these TAP cards at the beginning of their shift. You will need to sign for receipt of these TAP Cards. At the end of your shift, you will be required to return the left over TAP transfers back to dispatch, and will again have to sign for the returned cards.
When selling a TAP card, you will need to record this on your trip sheet under the column marked "TAP".
The number of TAP transfers sold must add up to the number returned back to dispatch. i. e. issued 5 — sold 3 — 2 should be returned). As these TAP transfers have a monetary value, control is very important. Do not leave these on the bus unattended at any time.
When a passenger requests to transfer to one of the rail lines, collect the appropriate fare, and issue them one of these new cards. You are only allowed to issue one transfer to each paying passenger, DO NOT issue a TAP and Interagency transfer.
Ticket must he loaded with a valid fare
product and must be tapped on bus farebox
or rail validator/ turnstile at every boarding.
n Nos valid unim is rehox or rail validamrl sutttsti le displays I Valid fare producs loaded on ridoet
n Suhjxt so TAP catdhofder agreemenr located at f aptogayen.
Call 866.8x7. 8646 ( or custor r service or visit iaptaVxet.
Ticket is not reloadabie.
64. Wheelchair Boardina' s:
Drivers are required to call into dispatch whenever you pick up and drop off wheelchair passengers. This information is to be called in at the time of the pickup and drop off, and not after the bus has left the stop.
Below is the information that must be relayed over to dispatch:
1) Time of pick up.
2) Location of pick up.
3) Time of drop off.
4) Location of drop off
65. Fueling Buses:
All buses are to be fueled by the drivers when the fuel levels get too low. Fueling should be done at least once per shift. The times for fueling can be advised through dispatch, and can be found on your paddles.
This includes all DAR (WAVE) drivers.
It is imperative that buses are maxed out when fueling, filling the tank all the way, between 360OPSI and 4000PSI. Partial fueling is only allowed when authorized by dispatch or a supervisor.
You are required to advise dispatch prior to going to fuel.
No passengers are allowed on the vehicle when fueling
DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
TRANSPORTATION CONCEPTS
OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
If you' re unable to fuel a bus for any reason, especially late at night, yiou are to let dispatch know immediately.
For the drivers who depart LAX ( 7: 45pm & 8: 30pm) to end off at PV, if you do not have any passengers on your bus ( you cannot refuse a ride to anyone at Aviation Station travelling to LAX) when departing Aviation Station ( 7: 22pm & 8: 07pm buses), and only if authorized by dispatch or supervisor, you may go and fuel at LAX on route back to the LAX layover. This can only be done if authorized. Again, ensure you follow the steps 1 through 4 when fueling.
Additional Procedures:
FR and DAR:
Situation 1: Vehicle leaves and returns ( e. g. from Pier back to Pier) to same location to fuel.
Record miles when leaving route location and upon return ( fueling miles) Record hours when leaving route location and begins next trip.
Situation 2: Vehicle stops to fuel along route ( e. g. 109 from LAX or 102 from Pier) or normal deadhead to/from in- service point.
Record no fueling miles
Record time spent fueling vehicle only as fueling hours arrival time / departure time)
Situation 3: Vehicle departs to fuel from end of route ( vehicle out of service) and returns to the yard.
Record miles when leaving the layover/ last point to the fuel station.
Record time when leaving the layover/last stop to time when fueling is completed. .
Situation 4: Vehicle is fueled by an EB, mechanic or Supervisor and not going to into service.
No hours or miles should be recorded.
Additional fueling information has been printed on the rear of your trip sheets Administering the Policy
When at the fuel station, you must contact Dispatch and inform them that you are fueling. The following information must be relayed to dispatch. .
a) Time and mileage out of service to fuel station.
b) Time and mileage at fuel station
c) Gallons/ PSI and dollar amount
d) Get a copy of the receipt, ( write the bus# and miles on the receipt). This receipt is to be handed into dispatch when your return after your shift
e) Time departing fuel yard.
f) Time and miles back in service.
You are to record the fueling time out and time in on your trip sheet. This information must correspond to the information given to dispatch.
66. Shoppinq Carts:
DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C
TRANSPORTATION CONCEPTS
OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
Do not refuse a passenger that wants to bring a shopping cart on the bus. If you are unsure, contact dispatch! Use lift assistance if necessary! Failure to do so will result in disciplinary action! Carts should be secured at all time, either folded up between the seats, secured on the seat next to the passenger (DAR only) or secured in the wheelchair section of the bus. For Safety reasons, carts cannot block the isle.
Discipline:
Violations of Transportation Concepts rules and policies may subject Drivers to Disciplinary Actions up to and including termination. See Employee Handbook for further clarification.
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C r
TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ARIA.
D. Project Management, Qualifications, and References
Key Personnel Assigned to Beach Cities Transit
Brett Baum, Project Manager
Although Transportation Concepts offers extensive corporate supports our a experience in contract operations is that the overall quality of service is only as good as the local team. To this end, TC offers Mr. Brett Baum, an experienced and professional Manager with over 20 years of transit management, 9 of which have been dedicated to the City of Redondo Beach, to continue as the leader of the BCT project team, He will have direct responsibility for this contract and serve as the direct liaison with the City of Redondo Beach staff as well as service ambassador for the BCT services on behalf of the City.
Brett Baum, as Project Manager is the leader who works as - an extension of the City of Redondo Beach Transit Manager to deliver the best possible service to the community and ensure all the goals and objectives are met. Through effective management and team work the Project Manager operates
the service hours within the City budget and insures
compliance with all regulatory standards. Utilizing the collective information from the TC team, the Project Manager provides a clear view of the current operation and articulates the projected forecast of the BCT to the City of Redondo Beach;s Transit Manager. The Project Manager is responsible for all aspects of the operation including assisting the City with; NTD reporting, coordination with system planning, marketing, representation and oversight of all transit related projects and issues.
On-site support positions available to Brett will continue to include maintenance, safety/training, operations supervision and dispatch/ clerical. The local team will be thoroughly supported by the corporate staff as described further in this proposal. This local team has continued to strengthen over the last 10 years as we have been driven to strive to exceed the City of Redondo Beach;s expectations. We are committed to continue over the next 5 years in our continued quest to exceed your expectations and constantly strive for a world class operation. Mr. Baum's resume, along with his certifications and references is included at the end of this Section.
Steve Purchase, Maintenance Manager — Purchase has over 12 years of experience in shop maintenance management He has hands on experience with similar fleets and clearly understands regulations relative to maintaining the BCT fleet. Mr. Purchase is in the process of becoming an ASE Master Technician and is well versed in diagnostics relative to preventive maintenance and vehicle repair. He has hands on experience scheduling maintenance in both a manual and automated shop environment.
In addition, he has a proven track record of shop management, employee scheduling, inventory control, and warranty procedures. He will continue to be instrumental in working with the City of Redondo Beach as the assigned Maintenance Manager by supporting the BCT local management team and will continue to commit 50% of his time Operation andMaintenance ofBeach Cities Transit
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C r
TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
at the location to provide that "hands on" management support Mr. Purchase's resume, certifications and references are included at the end of this section as well.
George Raya, Maintenance Supervisor - Mr. Raya has 28 years of fleet maintenance experience. He has hands on experience diagnosing and repairing alternative fueled fleets. He clearly understands the requirements associated with preventive maintenance, repair, and regulatory compliance of the designated BCT fleet Mr. Raya will be 100% dedicated to the Beach Cities Transit operation He will continue to provide management oversight of the maintenance efforts of the Beach Cities Transit and provide regular maintenance quality assurance reviews relative to contractual and regulatory compliance. He will coordinate with Brett Baum and will report to and be supported by Steve Purchase, our Maintenance Manager to ensure that all maintenance work is being conducted in accordance with Regulatory, Company and City Standards. Mr. Raya's resume and references are included at the end of this section.
Richard Gwin, Safety Trainer
Mr. Richard Gwin has 24 years of experience in Safety Training and will continue to be 100% dedicated to the BCT project Richard has held several Safety and Training positions over the years in Roseville, Modesto, Pasadena and Lancaster. Richard will continue to be responsible to provide all new hire and reoccurring training to existing vehicle operators. Mr.
Gwin is a TSI instructor and has been completed training as a DOT instructor in bus operator training, the smith system trainer program, as well as the DMV employer testing program. Richards resume, certifications and references are included at the end of this section.
Christopher Lamp, Operations Supervisor
Mr. Lamp has over 11 years experience as an Operations Supervisor.
Although he has only been a part of the TC team in Redondo for the last year, Christopher actually worked with TC at a previous contract we had with Los Angeles METRO. We have watched ChristophWs career grow and are pleased to have him back in an Operations Supervisor role for the Beach Cities Transit operation. Christopher is responsible for daily supervision of the F xed Route and Dial a Ride operation, insuring trip completion, ontime performance, and 100% pull out success each operating day. He responds to incidents in the field to include accidents, vehicle break downs and potential passenger delays.
Christopher has a Transit Management Certification from the University of Pacific. His resume, certifications and references are included at the end of this section as well.
Ernesto Lizarraga, Operations Supervisor
Mr. Lizarraga has 7 years experience as an Operations Supervisor for the BCT operation. Like Mr. Lamp, Ernesto is also responsible for daily supervision of the Fixed Route and Dial a Ride operation, insuring trip completion, on-time performance, and 100% pull out success each operating day. Ernesto started his transit career as a bus operator for Los y
Angeles METRO in 2011. Ernesto"s resume, certifications and references are included at the end of this section.
Operation andMaintenance ofBeach Cities Transit
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C r
TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AWt
Jorge Lopez, Operations Supervisor
Mr. Lopez has 7 years experience as an Operations Supervisor, 6 of those years for the BCT operation. Jorge is also responsible for daily supervision of the Fixed Route and Dial a Ride operation, insuring trip completion, on-time performance, and 100% pull out success each operating day. Jorge started his transit career as a bus operator for a contractor operating METRO in 2011. Jorge's resume, certifications and references are included at the end of this section.
Ability to Retain Management Personnel
Transportation Concepts has a successfully track record of retaining our Managers. What sets our company apart is that we not just talk about caring for our people, we show it.
The majority of our Managers have been with our company for 15 or more years. In fact Brett Baum has been with TC for over 20 years. We provide a very fair compensation package and offer annual bonuses based upon performance. We empower our managers, providing them with support, guidance, executive coaching and leadership training. Like all of our employees we invest the time and resources necessary to insure their success.
Operation andMaintenance ofBeach Cities Transit
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-730DBE4B909C
BRETT BAUM
PROJECT MANAGER
STRENGTH Managing employees, exceeding contractual obligations & operations SKILLS SUMMARY . Highly proficient in FTA triennial, NTD, and Drug and Alcohol audit preparation 100% success with CHP inspections.
Comprehensive understanding of ADA regulations and requirements.
Effective problem solver; prioritize and manage heavy work flow without direct supervision.
Can do" attitude; work in partnership with clients and community.
Excellent working relationship and reputation in communities served.
Additional skills include fixed route scheduling, customer service, labor negotiations, vehicle maintenance oversight, NTD reporting, etc.
EXPERIENCE Regional Manager - 2010 to Present
Transportation Concepts, Redondo Beach, CA
Direct oversight of BCT operation
Provide management oversight support to South Bay contracts Ensures contract compliance; accurate data collected and reported; and customer service standards met
Current emphasis on safety, ADA and other regulatory
requirements, and performance goals
General Manager - 2008 to 2010
Transportation Concepts, Riverside, CA
Responsible for direct oversight of fixed -route and commuter operations throughout Riverside County for Riverside Transit Agency Contract 0 86 vehicles
0 165 employees
Accountable for human resources, maintenance, system performance, contract compliance, and customer service related to designated contracts.
Provides assistance and training to supervisors
Develops effective schedules to ensure optimum service and employee satisfaction Motivates employees
Maintains consistent communication with clients served
General Manager - 2005 to 2008
Transportation Concepts, Sylmar, CA
Responsible for direct oversight of fixed -route and commuter operations for Metro' s contracted bus services- North Region
0 55 vehicles
0 110 employees
Ultimately responsible for compliance with all local, state, and federal regulations governing contract operations
Coordinated labor negotiations
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C District Manager - 2002-2005
Transportation Concepts, Los Angeles, CA
Responsible for district oversight of five contracts throughout Los Angeles County including DAR and FR shuttles
Responsible for ensuring performance goals were exceeded to include increased passengers per hour and improved on-time performance
Familiar with all aspects of each contract to include
reservations and scheduling passengers and associated
technology
Lead safety and training efforts with emphasis on ADA
compliance
Maintained focus on passenger sensitivity
Main Liaison with five different clients in five diverse environments
Project Manager - 1999-2002
Transportation Concepts, Carson, CA
Responsible for operational performance of a 12 vehicle fixed route service involving coordination with other municipal agencies including the City of Carson and METRO
Managed all aspects of contract to include on -street
operations, safety, maintenance, administration, human
resources, and overall system performance
General Manager Operations - 1998- 1999
S Burde & Company, Johannesburg, South Africa
Implemented cost cutting initiatives
Lead new business strategies & marketing plans
Trained, developed and supervised employees
Improved client satisfaction as a result of strengthening infrastructure and improving logistical
General Manager/Call Center Manager - 1996 to 1998
Time Warner Publishing, Johannesburg, South Africa
Directly responsible for profit/loss, forecasts, budget, market strategies, and all other operations
Developed and implemented nationwide call center
Directed scheduling and delivery of over 2,000 packages per day
EDUCATION University of South Africa -Advanced Logistics Management Pepperdine University - Transit Management Certificate
REFERENCES Joyce Rooney: 010) 303- 0610 x 2670 / Martin Gombert: (310) 544-7108 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C R
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STEVEN PURCHASE
MAINTENANCE MANAGER
STRENGTH Extensive fleet knowledge, familiarity with regulations and technical diagnosis EXPERIENCE Maintenance Manager - September 2015 - present Transportation Concepts, Redondo Beach, CA
Responsible for direct oversight of shop to include 20 buses, and 5 maintenance employees
Provide scheduling and assignments for maintenance personnel Oversee TC repairs, mechanics and utilities
Oversee repairs made by Maintenance Vendor (as needed)
AP and Invoicing for maintenance
Ordering Parts
Draft reports for maintenance
OSHA and DOT safety compliance
Fuel and resource management
Quality Assurance Monitoring Inspections
Accountable for record keeping and scheduling preventative maintenance scheduling
Provides training for incoming technicians
Conducts fleet and facility audits
Maintenance Manager - September 2013 - 2015
Transportation Concepts, Yuma AZ and Torrance, CA
Responsible for direct oversight of shop to include 33 buses, and 10 maintenance employees
Provide scheduling and assignments for maintenance personnel Oversee repairs, mechanics and utilities
AP and Invoicing for maintenance
Ordering Parts
Draft reports for maintenance
OSHA and DOT safety compliance
Lead Mechanic - 2009-2013
Transportation Concepts, Riverside and Torrance, CA
Perform preventative maintenance services and repairs
Diagnose basic and complex repairs - powertrain, general accessories, electrical accessories, suspension, brakes - air and hydraulic, and tires
Respond to and on site repair of breakdowns
Maintain accurate manual records and input in Dossier
Transport vehicles to and from events or outside vendors REFERENCES Lee Want - (951) 306-7445 / Morgan McComas -( 951) 634-3966 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C i
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iransportat'ion S S O C I A T 1 O N
August 14, 2015
Steven Purchase
Transportation Concepts
1007 W Mayberry Avenue
Hemet, CA 92543
Dear Steven,
Congratulations! You have successfully completed the Vehicle Maintenance Management and Inspection ( VMMI) certification examination and have achieved our industry' s professional recognition as a Vehicle Maintenance technician.
Enclosed is your certificate acknowledging the successful completion of all certification requirements, and your VMMI lapel pin. Please note that the date of your certification has been recorded and your VMMI designation expires three years from the date issued. We will notify you 60 days before your certification expires reminding you that to maintain certification you must either attend a one - day refresher workshop or recertify online at www.ctaa.org/ recertification If there are changes to your contact information, please notify the training department at 202. 415. 0220 or training(actaa.org
Again, congratulations on achieving this professional designation from the Vehicle Maintenance Management and Inspection (VMMI) certification program.
Sincerely,
Len Cahill
Director
Professional Development Services
CTAA
1341 G Street, NW, t Oth Moor, Washington DC 20005 1 Tei: 800.891. 0590 1 Fax: 202. 737. 9197 1 Web: www.ctna.org DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C s
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Steven Purchase
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has successfully completed training in CFC -12,, HFC -134a and HFO-1234yf refrigerant recycling and service procedures offered by the Mobile Air Conditioning Society Worldwide, as required by Section 609 of the Clean Air Act.
Elvis Hoffpauir, President
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-73ODBE4B909C
SKILLS SUMMARY
GEORGE RAYA
MAINTENANCE SUPERVISOR
28 years experience in Public Transit Maintenance
Expert fleet technician with multiple ASE certificates
Highly proficient in diagnostics I
Excellent troubleshooting capabilities on CNG Mid Size Buses EXPERIENCE Maintenance Manager - 2019 - Present
Redondo Beach, CA
Responsible for shop supervision and maintenance repair on a BCT fleet inclusive of alternative fueled transit buses and TC support vehicles Oversee mechanics and direct all workflow
Provide diagnostics and repair on challenging maintenance issues Lead Mechanic - 2001 to 2019
Hertz group and Advantage/EZ Rent a Car
Responsible for troubleshooting and repairing fleet of up to 28 medium duty Airport buses and cutaways
Orders and maintains inventory of all parts
Supervise all mechanics and service workers
Accountable for record keeping on all repairs
Provided training for incoming technicians
Conducted fleet inspections
Lead Mechanic - 1991 to 2001
First Transit
Responsible for oversight of 11 maintenance mechanics and service workers Preventative Maintenance and repairs on a fleet of 60 transit buses EDUCATION Extensive factory training in bus components and manufacturers:
o ASE H4 Air Brake Certification
o ASE H8 Preventative Maintenance Certification
o Haldex Air Brake Certification
o Bendix Air Brake Certification
o Napa/Echlin Electrical System Certification
REFERENCES Mark Goldberg: (310) 488-0151 / Keith Johnson: ( 323) 864- 8781 DocuSign Envelope ID: FOAE48A4-0155-43D2-AOD2-730DBE4B909C W W
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MOBILE AIR CONDMON/NG SOCIETY
Class Date
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5/ 11/ 95 H. Timms/ U- Haul 261782
George J. Rava Jr.
U -Maul Int.
Approved by S. D.A.O. M. D.
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SKILLS SUMMARY
EXPERIENCE
RICHARD GWIN
SAFETY AND TRAINING MANAGER
24 years of training experience
Highly proficient in TSI training
Direct knowledge & experience utilizing TAPTCO Training Curriculum Effective problem solver; prioritize and manage heavy work flow without direct supervision.
Excellent working relationship with employees.
Safety and Training Manager - Present
Transportation Concepts, Redondo Beach, CA
Manage the new operator training development and refresher training of all existing vehicle operators
Recruit and screen potential new hire operator candidates Insures a successful safety culture by conducting daily observations and conducting monthly safety meetings
Monitors all operators on the road to insure each are in compliance with safety goals and objectives
Establishes safety and training related action plans as necessary to ensure compliance with all local, state, and federal laws governing transit operations
Safety and Training Manager — 2018 to 2019
Transdev, Lancaster, CA
Oversaw successful completion of all safety related audits and assisted in recruiting, hiring and training of operators Ensured a consistent safety culture by conducting safety training and meetings for all operators and staff
Utilized company risk management tools to embody a
successful safety culture
Responsible for compliance with OSHA and EPA standards at the location level..
Safety and Training Manager — 2017 to 2018
First Transit, Pasadena, CA
Provided direction and guidance to location trainers
Developed and monitored classroom training to ensure
compliance
Provided accident investigation as well as post accident retraining
Monitored and reported on key performance indicators
DocuSign Envelope ID: FOAE48A4- 0155-43D2-AOD2-730DBE4B909C Safety and Training Manager— 2016 to 2017
Transdev, Modesto, CA
Manage the new operator training development and refresher training of all existing vehicle operators
Recruit and screen potential new hire operator candidates Insures a successful safety culture by conducting daily observations and conducting monthly safety meetings
Monitors all operators on the road to insure each are in compliance with safety goals and objectives
Establishes safety and training related action plans as necessary to ensure compliance with all local, state, and federal laws governing transit operations Safety and Training Manager — 2007 to 2016
MV Transportation, Roseville, CA
Manage the new operator training development and refresher training of all existing vehicle operators
Recruit and screen potential new hire operator candidates Insures a successful safety culture by conducting daily observations and conducting monthly safety meetings
Monitors all operators on the road to insure each are in compliance with safety goals and objectives
Establishes safety and training related action plans as necessary to ensure compliance with all local, state, and federal laws governing transit operations Transit Supervisor /Instructor/Bus Operator —1995 to 2007 South Coast Area Transit, Oxnard, CA
Supervised activities of transit personnel, ensuring that the department rules, policies and procedures were followed by all
Maintained transit services by coordinating schedule adjustments and operator activities with central control
Investigated service problems on assigned lines
Conducted accident investigation and prepared different reports as required DMV Testing Program Examiner
FEMA Transit Emergency Management Training
TSI Certified Instructor —Bus Operator Training
TSI Effectively Managing Transit Emergencies
TSI Transit Industrial Safety Management
TSI Transit Bus System Safety
TSI Fundamentals of Bus Collision Investigation
TSI Instructors Course in Paratransit Operator Training FTA T4 Transit Terrorism Training
FTA Reasonable Suspicion Certification
NTI Harassment Prevention —Train the Trainer
Avatar Instructor/Trainer
LLLC Defensive Driving Program Instructor
Smith System Defensive Driving Instructor
REFERENCES: Cynthia Lopez: (209) 351- 5855
Richard Frost: (916) 774- 5746
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CHRISTOPHER LAMP
OPERATIONS SUPERVISOR
STRENGTHS Employee motivation, operational performance
SKILLS SUMMARY
RELEVANT EXPERIENCE
Proficient in operational oversight
Effective problem solver; prioritizes and manages heavy work flow without direct supervision.
Excellent working relationship with employees.
Experienced in managing operational contractual compliance Transit/Paratransit Management Certification through University of the Pacific Operations Supervisor — 2018 — present
Transportation Concepts, Redondo Beach, CA
Responsible for daily supervision of fixed -route and dial a ride service Ensure service trip completions, monitor in service on-time performance, pull outs Provides assistance as needed to include dispatch, road supervision, telephone information, operator training, etc.
Contract Services Field Supervisor — 2013 to 2018
METRO, Los Angeles, CA
Oversight of multiple contracted divisions
Acted as liaison between contractor and various Metro departments Provided guidance to contractors on operational and maintenance issues Conducted pull-out inspections, pre -trip evaluations
Audited maintenance records to insure contractual compliance Evaluated fixed routes and recommended solutions to improve on-time performance
Transit Supervisor — 2008 to 2013
Trans Dev, Los Angeles, CA
Monitor daily operation of fixed route transit lines to insure safe, reliable and timely service
Insure operator compliance with METRO standard operating procedures Audit in-service on time performance utilizing ATMS, NextBus and other collected data to eliminate unnecessary delay trends
Developed and executed operations plan for start up of Dodger Stadium Express service
Bus Operator — 2007 to 2008
Transportation Concepts, Sylmar, CA
Successfully provided safe and reliable service while ensuring passenger comfort Developed and maintained positive professional relationships with client, coworkers and passengers Integrated METRO operational policies and procedures to insure transparency between company and transit agency
REFERENCES Jaime Lopez: ( 951) 816-2344
George Gel Valle: ( 818) 826- 9238
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ERNESTO LIZARRAGA
OPERATIONS SUPERVISOR
STRENGTH Professional demeanor that sets the example and motivates others to success EXPERIENCE Operations Supervisor — May 2012 — present
Transportation Concepts, Redondo Beach, CA
Responsible for supervision of Beach Cities Transit
Supervises daily service operation
Provide daily time checks and perform daily route observations to insure safe and on time performance
Dispatch responsibility during operating hours to coordinate and resolve any delays Conduct daily farebox reconciliation
Assists in investigating customer comments
Operate routes as needed
Vehicle Operator — 2011-2012
Fixed Route Vehicle Operator
Los Angeles Metro
Operate Metro fixed route service in a safe and timely manner in Los Angeles County
Maintained proper driver logs for CHP regulations
Identified safety hazards and proposed resolutions to manager Delivery Truck Driver — 2007- 2011
The Coffee Bean, Los Angeles, CA
Inventoried and loaded Truck according to Route
Insured accuracy of every delivery
Reported issues with truck or at each of the stores on his daily route
REFERENCES Mike Douglas: ( 310) 544- 3710
Melvin Alias: ( 310) 721- 2995
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SKILLS SUMMARY
RELEVANT EXPERIENCE
JORGE LOPEZ
OPERATIONS SUPERVISOR
Experienced in operational problem solving
Prioritizes and manages heavy work flow without direct supervision.
Excellent working relationship with employees.
Operations Supervisor — 2013 — present
Transportation Concepts, Redondo Beach, CA
Responsible for daily supervision of fixed -route and dial a ride service Ensure service trip completions, monitor in service on-time performance, pull outs Provides assistance as needed to include dispatch, road supervision, telephone information, operator training, etc.
Operations Supervisor — 2012 to 2013
Transportation Concepts, Palos Verdes Peninsula, CA
Oversight of multiple contracted divisions
Acted as liaison between contractor and various Metro departments Provided guidance to contractors on operational and maintenance issues Conducted pull-out inspections, pre -trip evaluations
Audited maintenance records to insure contractual compliance Evaluated fixed routes and recommended solutions to improve on-time performance
Transit Driver — 2011 to 2012
Motor Vehicle Transportation, Los Angeles, CA
Monitor daily operation of fixed route transit lines to insure safe, reliable and timely service
Insure operator compliance with METRO standard operating procedures Audit in-service on time performance utilizing ATMS, NextBus and other collected data to eliminate unnecessary delay trends
Developed and executed operations plan for start up of Dodger Stadium Express service
Heavy Equipment Operator / Driver — 2002 to 2011
County of Riverside Waste Management, Riverside, CA
Operate heavy maintenance equipment at landfill sites requiring complex manipulation
Serve as Operations Site Supervisor on weekends
Perform site field inspections of landfill site to insure compliance with regulatory agencies
REFERENCES Mike Douglas: ( 310) 54¢- 3710
Sandra Argueta: ( 562) 991- 8693
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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
E. Cost Proposal
Please reference the required cost proposal forms in this section for the operation and maintenance of the Beach Cities Transit Services.
Operation andMaintenance ofBeach Cities Transit