Redondo Beach City Council
June 3, 2025

Second Update to Exhibit C - Cost Proposal
(Included as a Separate Excel File)
D-1
EXHIBIT “D”
CONTRACTOR’S PROPOSAL
See attached.

Proposal to the City of Redondo Beach for
the Operation & Maintenance of the
Beach Cities Transit Services
Submitted by:
12 Mauchly Building I
Irvine, California 92618
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Table of Contents
A. Cover Letter...............................................................................................................................................

B. Background/Experience with FR and DAR................................................................................... 1-6 C. Service Delivery Approach ............................................................................................................. 7-10

D. Project Management, Qualifications and References ............................................................... 11-13 E. Cost Proposal.........................................................................................................................................14

F. Proof of Insurance................................................................................................................................ 15 G. Qualifications and Client References .......................................................................................... 16-23

H. Supplemental Information .................................................................................................................24 I. Required Forms and Certifications....................................................................................................25

1. Ability to Meet Requirements of RFP................................................................................................26

A. Company Organizational Structure and Resources................................................................... 27-30 B. Staffing and Operational Plan for BCT..................................................................................... 31-33

C. Experience with Fixed Route and Paratransit.......................................................................... 34-37 D. Ability to Perform...............................................................................................................................38

E. Bankruptcy Filings.............................................................................................................................39 F. Public Transit Contract Terminations .............................................................................................40

G. Restrictions, Exceptions or Accomodations.....................................................................................41 H. Citations, Fine or Orders to Stop Operations ..................................................................................42

I. Approach, Capacity and Philosophy for Operation of BCT................................................... 43-45 J. Organization of the BCT Operation............................................................................................ 46-48

K. Wages and Benefits by Job Classification ................................................................................. 49-51 L. Hiring/Screening Procedures...................................................................................................... 52-55

M. Personnel Handbook and D&A Testing Practices........................................................................56 N. Training Programs....................................................................................................................... 57-64

O. Operating Supervision.................................................................................................................. 65-67 P. Safety, Security and Risk Management..................................................................................... 68-73

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Q. Customer Service Training and Standards ............................................................................... 74-77 R. Reservations System and Dispatch Plan................................................................................... 78-85

S. Methodology for Assessing On-Time Performance.................................................................. 86-87 T. Fare Collection and Reconciliation............................................................................................ 88-89

U. Data Collection ............................................................................................................................. 90-92 V. Vehicle Maintenance Plan........................................................................................................ 93-103

W. Operating Facility Plan .................................................................................................................104 X. Implementation Plan............................................................................................................... 105-107

Y. Experience with Transit Technology .................................................................................... 108-111

2. Financial Statements..........................................................................................................................112

3. Compliance with Specifications ........................................................................................................113

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

B. Background/Experience with Fixed Route and Paratransit Systems The City of Redondo Beach has contracted with
Transportation Concepts (TC) to operate Beach Cities
Transit since January 1, 2010. Over these 15 years TC
has provided an exemplary level of Fixed Route and
Dial a Ride services. TC was the driving force in
implementing a process to provide accurate reporting
of statistics, dramatically improved on-time
performance, introduced a comprehensive monthly reporting format that provided a much greater degree of operational data to the City, brought in advanced and proven maintenance to address service reliability issues prior to 2010, and dedicated a proven transit leader in Mr. Brett Baum to lead the successful efforts over the last 5 years.

TC’s approach to success has always been that the management and operation of Beach Cities Transit remains transparent, and laser focused on the fact that the community comes first. From our employees to the people we serve, everyone has a stake in the transit system, and without them, we as a Company would not have achieved such success.

Partnership and Continual Improvement
Throughout these last 3 contractual terms, TC has remained instrumental in working with the City of Redondo Beach in a collaborative approach to improving both the image and performance of Beach Cities’ Transit service. This has enabled BCT to maintain steady growth and stability. TC management has always met or exceeded the Cities key performance goals, along with implementing many enhancements, such as a significant fixed route restructuring, which resulted in an increase in ridership since implementation. Enhanced Dispatch and management oversight through a relocation of the dispatch center and management offices to the maintenance and bus storage yard located on Kingsdale Ave, dramatically improved not only the direct supervision of the BCT, but the camaraderie and unity of all employees because of this forward-thinking change. TC worked with the City in the development of a standardization of vehicle type procurement insight coupled with a realistic vehicle replacement plan and enhanced our preventative maintenance program to meet the growing technological advancements.

In July 2015, The City of Redondo Beach awarded Transportation Concepts (TC) a second term contract to continue to operate the Cities Dial-A-Ride and fixed route services.

Beginning immediately, we implemented a computerized scheduling and dispatch system which replaced the manual system that was previously in place. As a result, we saw improved efficiency in the system, and made making reservations for the passengers easier, resulting in reduced passenger wait times, enhanced responsiveness which mitigated customer complaints. Other benefits included improved On time performance (OTP), NTD reporting, accuracy in trip scheduling and communication with drivers.

In 2020, Transportation was successful again in being selected and was awarded another 5-year contract with The City of Redondo Beach to continue to manage and operate the Beach city’s transit services. During this period, we opted to implement an enhanced

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

computerized scheduling and dispatch system, replacing the system that was previously in place. As a result, we saw further improved efficiencies in the system. Coupled with attempts to continue to improve, we had a significant challenge in dealing with the Covid Pandemic and the construction of the transit center during this contract period.

Partnership during the Pandemic
Transportation Concepts continued its unwavering
commitment to the Beach Cities community by running
service throughout the Covid-19 global pandemic. We
continued daily service operations on the fixed route
and Dial-a-Ride systems. Not only were we able to
maintain our service but we had our staff diligently
disinfecting and sanitizing the bus stops and
surrounding areas to ensure the safety and well-being of our passengers. This commitment made BCT one of the
safest bus services to ride in Southern California. When other transit agencies were struggling to acquire the necessary PPE. Transportation Concepts was able to source the appropriate PPE to keep not only our staff safe but our rides too.

Redondo Beach Transit Center
Throughout the planning and construction of
the Redondo Beach Transit Center
construction, TC worked in close partnership
with the construction teams, the City, and
other outside agencies to provide off-site
parking for our transit buses to ensure
minimal disruption to transportation services.

We also collaborated with city officials to ensure compliance with local regulations and guidelines. TC, being as safety conscious as it is, provided routine safety site safety checks to ensure our employees were safe when walking to and from their buses.

Integration of Systems & Knowledge of BCT
Throughout our years of experience managing Beach Cities Transit for the City of Redondo Beach, TC has partnered with the City to integrate many enhancements such as the Transit Automated Passenger system (TAP), Real Time Information Systems (RTIS), Digital Bus Destination (head sign) project, Bus fleet Annunciator implementation project, GMV Syncromatics, and the REI camera systems. This has not only proven to be an enhancement to the riders, but it also has allowed BCT to become a much more efficient operation. Not only has our team implemented these technologies but we have become highly proficient in utilizing them, along with troubleshooting issues and making necessary repairs as needed.

Additionally, with our team’s longevity and experience comes System Knowledge. The following are just a few items that have enhanced not only BCT but the TC operation over the last contract term.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

• TAP System Expertise: The TAP (Transit Automated Passenger) system enables efficient fare collection and passenger tracking. Our team is skilled in configuring, maintaining, and troubleshooting this system, ensuring seamless operation in our transit vehicles. This expertise helps us address issues quickly, minimizing downtime and enhancing the passenger experience. • Paycom. TC has also partnered with a Payroll/HR organization (Paycom) which, besides having all our payroll and HR needs in one place, Paycom also integrates directly with online recruiting sites like Monster, indeed, and Zip Recruiter.
• GMV Syncromatics Proficiency: GMV Syncromatics is integral to our fleet management, offering tools for real-time vehicle tracking, reporting, and operations management. Our team is adept at navigating its features, allowing for effective monitoring of vehicle performance and operational efficiency. We can troubleshoot connectivity issues, data discrepancies, and software functionality, ensuring that the system runs smoothly.
• Knowledge of Routes: based on our knowledge and experience of the service needs, we have developed several detour and detour notices for the public for the annual events such as the July 4th Fireworks Display, Pier Lighting Events, and 5K/10K Walk/Run events, thus limiting the impact on the public. • Troubleshooting Skills: Our maintenance technicians are trained to diagnose and resolve problems efficiently, whether it involves hardware components or software configurations. This capability ensures that both systems remain operational, contributing to the overall reliability of our fleet. • Repair Capabilities: Beyond troubleshooting, our team is equipped to perform repairs on both the TAP system, the REI Buswatch camera system, and the GMV Syncromatics. This includes hardware replacements, software updates, and system integrations, allowing us to maintain the integrity of these critical systems.
• Continuous Learning: We prioritize ongoing training to keep our team updated on the latest technologies and best practices related to technological advancing systems, including ongoing ZEB training and certification programs. This commitment to professional development enhances our troubleshooting and repair capabilities.

Overall, our proficiency with BCT technological advancements ensures efficient operation, enhanced service reliability, and supports our goal of providing an exceptional transit experience for the end user.

NTD
TC has worked closely with City Staff to improve the out comprehensive management report that provided both operational and fiscal data. TC has also assisted the City in the development of the NTD data collection process.

Triennial Reviews
Transportation Concepts has worked closely with the City on their FTA Triennial Reviews, and we have not had negative findings since our involvement.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Other Factors
Based on some of the limitations of the facility, together with the city assistance we have been able to maintain a functional and effective working environment, which includes a dedicated dispatch area, drivers’ room, and management offices. TC also worked very closely with the Transit Manager on plans for the new transit facility, specifically to accommodate the BCT operations and maintenance services, and the facility needs to accomplish that.

With this knowledge, we are well positioned to continue working with this current transit facility and partner with the City with its future transit plans relative to the ZEB roll out as well as the ongoing plans related to the Transit Operations & Maintenance Facility (OMF).

Operationally, TC has in place a proactive work environment where focus is placed on safety, service, and the enrichment of our employees. Work schedules are planned out well in advance to accommodate the service needs while allowing employees flexibility in planning their outside activities. TC uses a centralized dispatch system where all employees, customers, and associates contact a central location (phone, email, in-person, radio) to interact with the operation.

Present Day
Although we are in the final months of our current contract with the City, we are committed to continuousimprovement. The following is a current project the BCT team has begun:
 Upgrading our Scheduling and Dispatch System
o Although the system we implemented back in 2020 as a huge improvement, changes with the manufacturer have resulted in the platform no longer being supported and thus rendering it obsolete.

Over the last several months, TC has evaluated several electronic scheduling and dispatch systems and has committed during this last year of our contractual agreement to move forward with upgrading our existing Dial-a-Ride (DAR) scheduling and dispatch system to “Trip Master.” We are currently in the process of training on this new platform and expect to go live mid-to late December 2024. Below is a list of a few key features that will help us to better serve the community:
 A new “Smart scheduler" will aid in optimizing the pick-up and drop-off of passengers by creating clusters of riders who are located within proximity.  The Smart Scheduler will incorporate personalized passenger settings that can be set to fit individual needs (For instance, if Jane Doe requires additional time for boarding the bus, the Smart Schedule may be configured to consistently authorize more time for this passenger while boarding). This process helps with overall all-time performance and efficiency.
 Dial-a-ride passengers will now receive automated text notifications reminding them of their pickups. Riders will also get text messages letting them know the bus arrival time.  Trip Master’s app-based program has a more intuitive interface making it easier for operators to navigate tablets and help with overall time performance.

Additional details of the Trip Master scheduling and dispatch system can be found in Section R of this proposal.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Overall Company Experience
From the operation of a six-bus shuttle operation at the Ontario Airport in 1982, through today, Transportation Concepts has enjoyed measured growth. Currently, the company manages several Fixed Route, Shuttle or Dial-a-Ride contracts in the Southern California Region, all in areas with similar challenges to the Beach Cities Transit. The company operates these services utilizing a fleet of over 200 vehicles ranging in size from seven passenger minivans to 40-foot transit coaches. Most of the vehicles maintained and operated by Transportation Concepts use Alternative fuels. In addition, we have 9 years of direct experience operating Zero Emission Buses in several locations since 2015 and have partnered with 4 specific agencies over those years on the OMF facility planning, ZEB procurements, and charging infrastructure and related safety and management systems.

Please reference Section Y of our proposal for additional details related to our experience with Zero Emission Bus and infrastructure planning.

Fixed-Route Services
TC has over 25 years of experience operating fixed-route service in the local region with public transit agencies that receive Federal Section 5307 transit funding. In
addition to our fifteen (15) years of operating Beach
Cities Transit, other comparable fixed-route experience over the last 20 years includes; 7 years prior experience under contract with Los Angeles Metro operating 55
buses, 19 years under contract with Corona Transit
operating 20 buses, 10 years of prior experience with the Riverside Transit Agency operating 86 buses, along with contracts with Omnitrans, Palos Verdes Peninsula, the City of Avalon, Los Angeles County, and several other municipal operations throughout the Southern California area.

In addition, our talented and valued employees have been responsible for the operation of regularly scheduled services throughout the state including overall management responsibilities encompassing day-to-day administration of systems operating in rural transit environments as well as major metropolitan areas transporting over 5 million passengers per year. This includes routing and scheduling, safety oversight, vehicle and facility maintenance, road supervision and dispatch oversight, integration of technology, and of course vehicle operations. Additionally, the TC management support team has had experience with Fixed Route operations since 1987.

Shuttle/Circulator/Feeder Services
TC has been providing shuttle services since 1982. In
fact, we currently operate several shuttle services of
varying operating characteristics to include, airport
and campus shuttles, medical center shuttles, and
employer shuttles. We are extremely proficient at
providing high quality, high capacity, short haul, and
high frequency services. In addition, we provide other
special services including regular shuttles connecting

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

remote parking lots to employment centers; feeder services linking passengers from the train station to employment centers, and commuter services providing transportation from designated parking lots in suburban areas to jobsites located in major metropolitan areas.

These services are one way we can contribute to improving the air quality of the communities we serve.

Demand Response/ADA Paratransit / Dial-a-Ride Services
TC also has close to 25 years of experience operating
Paratransit service in the local region with public
transit agencies that receive Federal Section 5307
transit funding. In addition to our fifteen (15) years
of operating Beach Cities Transit, other comparable
Paratransit experience over these last 20 years
includes 19 years under contract with the City of
Corona operating 14 vehicles, 15 years with the City of Glendora operating 10 vehicles, 12 years under contract with the Riverside Transit Agency operating 60 vehicles, 5 years under contract with Omnitrans operating 110 vehicles, along with several other operating contracts with municipalities in the Los Angeles and Southern California region.

Additionally, TC corporate support staff have experience providing Dial-a-Ride services for close to 40 years.

We have experience managing various size and types of specialized services ranging from two to over one hundred vehicle operations carrying up to 1,000 passengers per day. In addition, we have significant experience with various automated reservations and scheduling systems.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

C. Service Delivery Approach

Management Philosophy
As a smaller transit organization, our reputation means more to us than just turning a profit. Gill Barnett, the founder and CEO of our company has always stated “If you take care of your clients and take care of your employees, they will in turn take care of the business.” This is the foundation of our company culture was formed on that principal and is one of the key reasons that Transportation Concepts has continued to meet or exceed expectations over the last 42 years, and why we have been selected by the City of Redondo Beach as the contractor of choice for the last 15 years. Another significant reason is that our company stands out in comparison to other transit contractors: “We do what we say - and we do it well.”
Although Transportation Concepts operates as a dba under Parking Concepts, the provision of effective transportation operations is the core business of Transportation Concepts. We do not have other businesses that divert focus from our primary objective with our clients, such as the City of Redondo Beach, which is to transport passengers safely and effectively while creating a positive image for the BCT as well as our organization simultaneously. Our concentration remains on your service. If additional support is needed other than the provision of normal services, we have very tenured and knowledgeable internal staff that can provide consulting and assistance in the areas of maintenance, labor, risk management, safety, technology, and environmental concerns.

Over the last 42 years, Transportation Concepts has nurtured a management approach/philosophy that is specific to the needs of our customers. Although it is extremely important to have reliable corporate support, we believe that the service is only as strong as the local team leader. As we have demonstrated over the last 15 years in working with the City of Redondo Beach, the local team will operate in partnership with City staff by working towards the same goal of providing premier service to the residents and visitors of Redondo Beach and the surrounding beach communities. Our objective is to improve the quality of life in the communities that we serve. Part of our efforts include hiring locally to provide an environment that promotes camaraderie and community involvement as demonstrated over our term in Redondo Beach. In addition, our corporate team will always provide as much support as necessary and be available for consultation as requested anytime.

Company Strategic Plan We recently embarked on the development of an organizational blueprint for the future direction of the company, as well as to define our long-term goals. We feel it’s important for the evaluating team to better understand the purpose of our company culture and that our long-term goals align with the future of BCT. The following is an overview of that Strategic Plan:

Mission Statement
Empowering our team to deliver superior service to our partners with uncompromising integrity

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Vision Statement
To be the industry-leading service provider for our partners, led by our culture, team, and technology

Strategic Priorities

1. Client Retention, Engagement, and Satisfaction
• Transparency
• Above contract requirements
• Project management
• Quality service
• Deliver what is promised

2. Process Improvement
• Develop procedures, SOPs, org chart
• Quality assurance
• Performance management
• Accountability
• Efficiencies

3. 5 Rights: People, place, thing, skill, mindset
• Workforce
• Succession planning bench
• Retention + engagement
• Performance Management + Evaluation
• Reward + recognition
• Talent Development

4. Branding and Marketing
• Brand recognition
• Uniformity presence
• Reflect + validate vision
• Leverage technology

5. Financial Strategies and Accountability
• Expenses/ revenue/ cash flow
• Leverage technology

Organizational Values
Integrity

• Do what is right…and when no one is looking
• Do what is right, not what is easy
• If in doubt - what would Gill Barnett do?

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Family • Each employee is more than just a number
• Treat everyone fairly
• Hear and encourage every voice
Customer Focus

• Prioritize our Customers and their needs
• Empathize with our customers
• Solicit customer feedback at all levels of organization Accountability

• Take ownership of our actions
• Strive for clear, open, and direct communication
• Do not dwell on mistakes – learn from them
Safety

• Guides everything that we do
• Target Zero -Zero claims and near misses
• Strive for a relentless pursuit of safety improvements Leadership

• Lead by example
• Establish trust and demonstrate care
• Aspire to be great in our service to others

BCT Specific Operations Programs
As a professional provider of transportation services for over four decades, we have developed and implemented programs for a full range of transportation services. Our programs include the following:
 Safety – safety culture, employee, riders, maintenance shop, environmental, incident prevention and response.
 Customer Service – passenger relations, disability awareness.  Employee Development – recruitment, screening, hiring, training, and supervision.  Maintenance – preventive, body work, warranty, parts inventory, vehicle appearance, heating/air conditioning, audit/inspection, and ongoing technician enhancement training.
 Vehicle Operation – employee check in, vehicle inspection, dispatch/vehicle communications, on time performance, route supervision, fare collection and extensive continual training.

All these programs will continue to be in place for BCT. To successfully facilitate our programs throughout each of our operations we must effectively maintain our support structure and ensure that each area is developing and continuously improving. Every person on our team must demonstrate a high degree of passion for customer service and be able and willing to provide it to the community and the ridership system.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Joyce Rooney – City of Redondo Beach

Over the last 42 years Transportation Concepts has had an excellent performance record with the contracts we have operated. We have consistently focused on efforts to exceed client expectations and nurture an excellent safety culture within each of our operations.

This approach has resulted in our organization achieving a solid reputation for getting the job done as promised. We are proud of our success. However, our philosophy is one of always keeping our eyes open for a better way to serve our clients. We are committed to continue operating under this philosophy relative to the service provided to the City of Redondo for the Beach Cities Transit Service.

The following is our Beach Cities Transit Operations Policy and Procedures manual.

This is issued to all employees upon hire. In addition, our company handbook is also issued at the time of hire, and further demonstrates our understanding of this project.

Information on our employee handbook can be found in Section M of this proposal.

“Since Transportation Concepts began service operation for the City in January 2010, their success rate has been largely based on the management staff who continue to be adaptable, responsive and proactive in resolving service issues, providing professional and technical assistance, and in addressing the needs and expectations of City staff ”

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

These procedures are incorporated into the existing TC Handbook. Situations may occur that are not covered by these policies and procedures, such instances, drivers must exercise good judgment. In all situations, drivers must report these to their supervisor and dispatch.

All drivers must become thoroughly familiar with the TC policies and procedures, special requests and instructions. Ignorance will not excuse negligence of duty, and disciplinary action as stated below or contained in the TC Employee Handbook, sections “K”, Workplace Conduct page 43-45. Clarification of these rules must be done through your immediate Supervisor or Trainer.

1. Special Instructions:

Special Instructions supersede the procedures contained herein and are to be obeyed while in effect.

Special Procedures and instructions may be issued in the form of:
• Bulletins
• Notices
• Memos
• Schedule Memos

2. Compliance and Instructions:

Drivers must accept responsibility for and carry out the oral and written instruction of any authorized TC or Agency representative.

3. Notice Boards and Mailboxes:

Drivers must consult the noticeboards and check their mailboxes if provided before and after each day’s assignments.

4. Cooperation with Law Enforcement and Fire Department:

Drivers must cooperate with Law Enforcement and Fire Department agencies. If such cooperation creates a dangerous situation or changes any established TC procedure, notify your supervisor immediately for clarification. At no time can passengers get involved with assisting in any safety related issue. An Incident report must be completed and turned into your supervisor at the end of your shift detailing the incident.

5. Safety in the Yards:

Drivers must be alert and take necessary precautions to ensure their personal safety and the safety of others. Reflective Safety Vests must be worn at all times when walking yard and or layover. The safety vest may not be worn while operating any vehicle.

6. Seat Belts:

Drivers must wear seat belts when operating any vehicle, revenue vehicles included. When operating a non-revenue vehicle, it is the operator’s responsibility to ensure that all occupants of the vehicle are using the seat belts before the vehicle is put into operation.

7. Electronic Devices:

All electronic devices must be off and not visible while operating a vehicle, including a non-revenue vehicle. The only exception is the two-way radio or PTT phone. Using a cell phone while operating a vehicle will result in immediate termination.
• Cell phones and accessories
• Computers and accessories
• Electronic audio and visual devices.
• Earpieces.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

8. Pull in, Pull out and Off Route:

Drivers must strictly adhere to all operating procedures and traffic laws on all pull out, pull in and detours. Drivers must never park or layover in any unauthorized location. Unnecessary deviations or delays are prohibited. Drivers must always use their four way signals when pulling into a stop.

9. Routes:

Deviating from routes is prohibited, unless directed by Law enforcement, fire department, supervisor or agency representative. Routes are to be completed as per the established paddles. Cutting a route short or deviating without authorization will result in immediate termination.

10. Service Delays:

Drivers must notify dispatch immediately when a delay or blockade has interrupted service for more than 10 minutes or may prevent the bus from reaching the layover in sufficient time. Also, notify dispatch once the delay / blockade has been cleared. Ensure this information is written on your trip sheet.

11. Time Points:

Speeds must be monitored so that drivers arrive at time points safely and on schedule. DO NOT depart time points earlier than the scheduled time. DO NOT arrive at time points or layovers more than 3 minutes ahead of schedule. Running times must be distributed evenly between time points.

Violation of this section will result in Disciplinary action up to and including termination.

12. Detours:

When driving through an authorized detour, stop at any intersection where it is safe to allow passengers to board and alight.

13. Layover:

Engines must be turned off when layover time exceeds 5 minutes. Always ensure your vehicle is pulled forward and does not block any driveway or intersection. Always try to accommodate other drivers.

14. Unattended Buses:

When a bus is left unattended at any location, it must be properly secured. Do not leave any supplies on the bus. Drivers must keep their passes, ID badges, and transfers on them at all times.

Return to the bus with sufficient time to prepare for service. Never leave passengers onboard when unattended. Always notify dispatch when you leave the bus unattended.

15. Announcing Departures:

Announcing your departure should be done moments before departing the stop. Always keep a look out for passengers.

16. Transporting Animals:

Drivers must transport service animals in accordance with the Americans with Disabilities Act guidelines. All other animals must be secured in a suitable carrier. Notify dispatch whenever a service animal is onboard.

17. Request for Assistance:

All requests for emergency assistance must be made through dispatch. A driver may request the assistance of law enforcement or just the assistance of a supervisor. Drivers must use the correct10 codes when these requests are made.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

18. Reporting Disturbance and Altercations:

Report all disturbances and or altercations to dispatch as soon as it is safe to do so. Always wait for the supervisor’s arrival. Avoid all confrontation even if it means getting off the bus. Safety first.

Incident report must be submitted before signing off for the day.

19. Fares:

Never insist on payment of fares, just quote the fare. DO NOT create a situation that can jeopardize your or the passenger’s safety.

20. Unnecessary Service Delays:

Drivers must never stop to purchase food or beverages or to conduct personal business at any time; this includes deadheading to and from the TC yard to the start or end of service while operating any vehicle. Stopping along the route to use the restroom in an emergency is permissible. If said stop is at a business that sells food or beverages, Operators are not permitted to make purchases.

In the event the restroom is in a mall or casino, the same rules apply, shopping and gambling are restricted.

The only exception to the above is when an Operator is on their meal break and has been authorized to use a TC vehicle during their meal period.

Always contact dispatch when there is a need to stop. Dispatch will need your name, route #, bus # and location. Once back in service you will again need to contact dispatch informing them you are back in service. Passengers can never be left in your vehicle unattended. Also instruct the passengers to disembark.

21. Treatment of Passengers:

Good passenger relations are essential for our success. Drivers are required to treat all passengers in a courteous and respectful, and professional manner at all times. When dealing with your passengers, be conscious of your actions and words used, but as importantly your tone. Don’t be offensive and sarcastic. Remember, you not only represent TC, but the Agency/ Client as well.

22. Tampering with Fare box:

Drivers are strictly prohibited from tampering with the fare box. Drivers are not permitted to use any non approved tool to clear the fare box. Any attempt to adjust or tamper with the position or normal operation of any of Company property, including the fare box is strictly prohibited. Employees who engage in theft of, or willful misuse of Company property will be subject to discipline up to and including immediate termination and where appropriate and criminal prosecution.

23. Securing Fare Media:

Drivers are responsible for all fare media that is issued to them as well as any that is collected during their assignments. Fare media must never be left on the bus when the vehicle is unattended. When drivers are on the bus, the fare media should be stored out of sight at all times. All fare media must be turned in at the end of your schedule. IAT cards must be documented on the driver's trip sheet reflecting how many were received, sold and returned to dispatch.

24. Radio Conduct:

Vehicles that are equipped with two-way radio systems fall under the direction and is regulated by the FCC (Federal Communications Commission). The following is prohibited over the radio:
• Use of obscene, unnecessary comments, slang terms and profanity • Unauthorized use of messages
• Excessive, false or deceptive signals or communications • Unauthorized call signs
• Tampering
Violation of this section will result in Disciplinary action up to and including termination.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

25. Smoking Policy:

Transportation Concepts (TC) is committed to providing a safe and healthy workplace and to promoting the health and well-being of its employees. It is the policy of TC to prohibit smoking on all Company premises and in all Company vehicles in order to provide and maintain a safe and healthy work environment for all employees. In conjunction with state and local law, employees are free to smoke in designated areas outside the buildings and vehicles during non-working hours (i.e. before work, during breaks and after work).

In fairness to all employees, individuals who smoke are expected to comply with existing Company policy regarding break time. Smokers will not be singled out or monitored in any way that results in treatment different from that applied to other employees.

Employees violating Company rules on breaks or smoking will be subject to disciplinary action up to and including termination.

TC operates in accordance with California Code Reg. Title 22, sec 12000 (b), which states that tobacco smoke is a chemical known to the state to cause cancer. Also, TC follows all the city, county and state policies and regulations in monitoring smoking in public places. Any employee who violates Company/locations smoking policies will be subject to disciplinary action. Ref: Employee Handbook January 2024.

Administering the Policy
• The no smoking policy applies to all employees and outside business guests who may be visiting the building
• This policy covers the smoking of any tobacco product and the use of smokeless (or spit) tobacco
• Smoking is not allowed within the building at any time • Smoking is not permitted in any company vehicles, either owned or operated by Transportation Concepts
• It is the responsibility of each employee to ensure that his/her visitor(s) comply with all provisions of this policy
• Smoking is permitted on the grounds provided that it occurs beyond 25 feet of any building entrance or open window
• Employees who choose to smoke within the permitted areas must do so on their regularly scheduled breaks or meal periods
• All materials used for smoking, including cigarette butts and matches, must be extinguished and disposed of in appropriate containers as provided
• No additional time off work shall be authorized for employees that smoke • Each employee is expected to abide by the terms of the Smoke-Free Workplace Policy

Employees are required to sign an acknowledgement that they have read and understand the smokefree workplace policy. A copy of the signed acknowledgement will be placed in the employee’s personnel file.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

26. Speed:

Drivers will not drive any TC or agency vehicle at a speed that exceeds the posted speed limit, or a safe speed for the conditions. Speed adjustments should be made only when directed to do so by a posted speed limit sign. Adjustments should be made for inclement weather, traffic conditions, visibility, surface of the roadway and the size of the vehicle.

27. Destination Signs:

Drivers must display the proper destination sign number, destination route sign at all times. When not in service on pull out and pull in, or off route trip the driver must display a “Not in Service” destination.

28. Use of Lights:

Regardless of time of day, i.e. sunrise, sunset or darkness, the interior lighting and lighting in stepwells on buses shall be sufficient for passengers to enter and exit safely. Remember, passenger safety starts with a good vehicle safety inspection which includes interior lighting. If you find safety critical systems are not in working order they must be reported to Dispatch and Maintenance.

29. Tires:

Except when curbing wheels for proper securement, ensure that the tires of any vehicle do not contact the curb or any object that could damage them. If the tires are damaged, note the damage on the DVIR.

30. Door Operation:

Do Not open the doors at any time while the bus is in motion. The bus must come to a complete stop before the doors are opened and be completely closed before the bus is in motion.

Violation of this section will result in disciplinary action up to and including termination.

31. Vehicle Check at Layover:

Upon arrival at a layover, drivers are required to check their bus for the following:
• Sleeping or intoxicated passengers
• Lost articles
• Debris
• Hazardous Substances
• Damage
• Low tires
• Lights

32. Calling Stops:

Drivers are required by ADA regulations to announce in a clear, distinct voice all transfer points, major intersections, and destination points, points of interest and any stop or location upon request.

In addition, make announcements at sufficient intervals along the route to familiarize vision impaired passengers to their locations.

Violation of this section will result in disciplinary action up to and including termination.

33. Passenger Stop Request Sign:

The stop request sign must be on at all times.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

34. Driver / Passenger Conversations:

Avoid all unnecessary conversations while the bus is in motion. Questions should be answered briefly and politely, without diverting attention to the road. Treat all questions and answers as if it is the first time you have heard it, regardless how many times you have heard the questions before.

Schedules should be provided to the passenger to help minimize inquiries.

35. Ejection:

It is illegal and prohibited for any Driver to place their hands upon a passenger without that passenger’s permission. Passengers behaving in an offensive manner should be requested to stop the offending conduct. If it becomes necessary to request the offending party to alight the bus, always notify dispatch and have a supervisor meet you on route. When alighting the passenger, the bus should be pulled over to a safe location. Small children or people who appear to be in a vulnerable position must never be ejected. A full report must be handed in at the end of the driver’s schedule. Courtesy cards should be handed out to passengers when situations like this occur.

36. Badges:

The employee identification badge is part of your uniform and must be worn at all times. After receiving your badge it’s your responsibility to keep hold of and protect it.

If you have legitimately lost your employee identification badge there is a $20 replacement fee. Any Driver who knowingly allows someone else to use their employee badge will be terminated.

37. Time Keeping:

It is recommended that all operators keep a record of their working hours. Each work run has a signon and sign-off time. An employee may sign on early does not entitle you to overtime. Employees are required to sign their name next to their sign in time and again when they sign out. This is to be done at the scheduled time, not before and not after.

Any overtime occurring at the end of your shift must be approved by the on-duty controller. If you can’t justify the reason, you’re completing your shift late the on duty Controller is not authorized to sign-off on the overtime.

38. Assisting the Elderly:

As a person ages, physical changes begin to appear.
• Vision – This is affected in many ways; the eyes ability to distinguish between colors is impaired. Bright and contrasting colors should be used to assist elderly persons.

The white or yellow stripes on stairwells and aisles help distinguish between steps and the width of the aisles. Eyes can become very sensitive to bright sunlight. The eye becomes more susceptible to cataracts, which causes vision to be cloudy and blurred. Blurred vision can also affect the elderly person’s ability to judge distance. To further aid the elderly, bus operators are required to call stops, transfer points and time points. • Hearing - The range of hearing, especially in the areas of very high or low-pitched sounds is normally limited by age. It is important, therefore, not to shout at an elderly person since this normally does little good and may cause them to become upset or confused. It the elderly person seems unable to hear you, speak a little louder and slower, and even try in a lower voice.
• Physical – Many elderly persons experience difficulty in boarding the bus. They may have physical conditions and injuries that limit their mobility. Park the bus close to the curb at the stop, and make sure that the doorway openings are positioned properly. Point out obstacles or hazards, which they may encounter and offer to assist them as they board or alight from the bus.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

• Priority Seating - The first two front rows are allocated to priority seating for the elderly.

Upon request, a bus operator can ask passengers in these seats to move in order to accommodate elderly passengers.

The ADA (Americans With Disabilities Act) does not require elderly persons to use priorityseating areas on the bus.

A few pointers that may help you as a bus operator to assist with the elderly.  Announce the bus and route number to elderly passengers standing outside the bus. This can be done using the PA system.
 Announce stops, transfer points and time points.
 Speak clearly and more slowly.
 Park closer to the curb.
 Kneel the bus.
 Keep priority seating open.

Passengers seated in designated areas are not compelled to move, as the elderly are not required to use designated seating. However, from a customer service standpoint you should try to encourage this.

39. E-Mail, Voicemail, and Computer Network System Policy:

Employee privacy rights do not extend to work-related conduct or the use of company-owned equipment or supplies. You should be aware of the following policies:
• Our Right to Access Information
Although employees have individual access codes to e-mail, voicemail, and computer network systems, these systems are accessible at all times by Parking Concepts, Inc. and may be subject to periodic unannounced inspections by us. All system access codes must be available to the Company, and employees may not use access codes that are not known to the Company.
• Systems Use Restricted to Company Business
Employees are expected to use e-mail, voicemail, and computer network systems for Company business only and not for personal purposes. Personal purposes include, but are not limited to, soliciting or obtaining opinions for commercial ventures, religious or political causes, outside organizations, or other non-job-related solicitations. In this regard, the Company reserves the right to retrieve and read any messages composed, sent or received. Please note that even when a message is deleted by the user or recipient, it may be possible to re-create the message; therefore, complete privacy of messages cannot be guaranteed to anyone, and communications should be limited to business purposes.
• Forbidden Conduct
Employees are prohibited from using PCI/ TC information systems in any way that may be disruptive or offensive to others including, but not limited to, the transmission, receipt or viewing of sexually explicit messages, cartoons, images, sounds, ethnic or racial slurs, or anything else that may be construed as unlawful harassment or disparagement of others. • Password Security and Integrity
Employees are prohibited from the unauthorized use of other employees’ access codes to gain access to their e-mail and voicemail messages. Personal or other inappropriate use of information systems will result in disciplinary action up to and including immediate dismissal.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

40. Lost and Found:

Any item found on a bus must be properly documented and secured by the following process. • Initial Find
Drivers are to call in stating when and where the item was found Dispatchers are to log the call
• Returning to the Yard
The driver is to turn the item over to the dispatcher on duty The dispatcher is to tag the item.

The dispatcher is to log the item in the lost and found logbook • Securing the item
All lost and found items are to immediately be secured in the combination safe Any bulk items that cannot fit in the safe should be secured in the manager’s office • Returning Items
Passengers must produce I.D when claiming items at our facility

41. In Service Check:

All drivers are to contact dispatch when going into service. This is to be done when first starting service and anytime you are starting after relieving another driver, or after a lunch break.

The correct procedure after confirming contact is to state your route and then “10-8” and your location. For example: Dispatch: “go ahead”, 102-1, 10-8 at the Pier”. An example for lunch relief drivers is as follows: Dispatch “go ahead”, Operator: 10-7, 10-8 at LAX”.

Again, this only needs to be done on the first trip when you take over your bus, not on every trip of your route.

42. Bus Stops:

At bus stops that service more than one bus at a time, please remember to stop at the end of the stop, not in the middle.

Additionally, if safe to do so, if another bus pulls in behind you, pull forward to allow the other bus to safely enter the stop. Always ensure you stop at the service stop when another vehicle bus is already at the stop.

43. Reporting Incidents:

Anytime an incident or anything out of the ordinary occurs, no matter how minor it may seem at the time, you MUST report this to dispatch and or a supervisor immediately by radio or cell phone. Once you have completed your shift you are then to ensure an incident report is made out and issued to your supervisor or manager before you sign off for the day.

Every incident that occurs in a vehicle has the potential of escalating into liability for and cost to the company, but most importantly it can jeopardize your job.

The following are examples of the more common types of incidents but does not include every type of incident that may occur.
• Passenger failing to pay for his/her fare.
• Passenger arguing with another passenger, or yourself. • Passenger disturbing other passengers.
• Passengers not having the correct or expired transfers or cards.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

• Accidents.
• Passenger injuries.
• Passenger falling when de-boarding the bus.
• Road hazards.
• Passenger conflict.

44. Rewritten Trip Sheets:

When drivers rewrite their trip sheets the following procedure must be followed. • When a trip sheet is rewritten, only (2) copies must be submitted (Original trip sheet & rewritten trip sheet).
• Specific comments providing explanation of rewrite must be placed on the comment section of rewritten trip sheet
• Original trip sheet and rewritten trip sheet must be stapled together

45. Talking to the Media:

It is TC policy that drivers or any employee ARE NOT PERMITTED to speak to the media at any time for any reason. This is a very sensitive issue and could cause heavy liability issues for both the agency and TC. If you are approached by someone from the media for a comment on anything, you are to redirect them to TC Management.

As an employee of Transportation Concepts, you are also an ambassador and representative for the Agency/ Client. Anything you say or do, while in uniform, on the clock or on the bus reflect on both TC and the Agency and Client. As a driver, you are always in the spotlight, especially when there is an accident, incident or even changes to the service, and people from the media are always trying to get information from you as you are first line of the source.

Violation of this section will result in disciplinary action up to and including termination.

46. Uniform Policy:

Image is an important factor when it comes to professionalism. TC prides itself on its image and And this is why we issue uniforms. It is up to each of you to ensure your uniforms are clean and that you are in complete and proper uniform during all assigned shifts, this includes fueling. Failing to be in complete and clean uniform will result in the employee being sent home.

Watches form part of a requirement for this job, and it is your responsibility to have a good working watch with you at all times during your shifts. The correct time of day must be maintained at all times while on duty. Watch malfunctions are not an excuse for running off schedule.

The following is the required TC uniform:
• TC issued Shirts – (ONLY WHITE T-SHIRTS ARE ALLOWED UNDER THE SHIRT) • TC issued Pants
• Black Shoes
• Dark Socks
• TC issued Jacket
• TC issued Caps (or plain blue, no lettering)
• I.D. Badges (When issued)

47. Credentials:

Renewal of your proper credentials is your responsibility!

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

Your credentials consist of your Driver License, VTT Card and your Medical Examiners Certificate.

The company is NOT responsible for reminding you when your credentials are going to expire. It is your responsibility to keep all your credentials current and not wait until the last minute to renew them. In regard to your VTT Card it is your responsibility to make sure that you have enough inclass training hours to renew your VTT.

If the re-newel of your credentials should interfere with the company’s day-to-day operations due to neglect on your behalf, you will receive a written warning and be suspended without pay until your credentials are updated.

48. Passengers Riding with Luggage:

Luggage must be positioned in front of or on passengers while the bus is in motion. The luggage must not occupy additional seating or the seating or leg space of another passenger. If the luggage does not meet these criteria, then we cannot place luggage on the bus. As a result, we cannot transport customers.

49. Wheelchair and Mobility Device Policy:

BCT requires all wheelchairs and mobility devices to be secured by a 4-point system.

Passengers failing to adhere to this rule will not be permitted to ride.

Loading:
• Location: ensure that the vehicle is on the correct side of the street • The vehicle should be on firm, level ground
• Lift should come to rest on concrete or pavement
• Always avoid soft, wet, or slippery surfaces
• Before contact is made with passenger security belt must be put on Vehicle:
• Leave engine on
• Turn fast idle on (If applicable)
• Turn the lift switch on (If applicable)
• Engage parking brake
• Make sure wheelchair is clear of lift deployment
Authorization:
• Only TC personnel, who have been properly trained in wheelchair procedures, may perform these functions.

Deployment:
• Deploy lift to flat, solid ground
• Pull the wheelchair onto the lift platform, passenger facing away from vehicle
• Secure brakes on the wheelchair
• Disconnect an electric wheelchair’s power supply, if the passenger is not able to fully control the chair
• Fasten and tighten lift belt if equipped with one
• Stand behind the passenger if space permits and notify the passenger that you are about to move the lift

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

• Ride up on the lift platform, if you can safely do so, holding the wheelchair with one hand
• Make sure that the safety lift flap locks into an upright position as the platform clears the ground
• When the lift reaches the top of its cycle, release wheelchair brakes and pull the chair backwards into the vehicle
• Maneuver chair to securement position, DO NOT LIFT the wheelchair Securement:
• 4-point tie-down system is to be used
• Under no circumstances should there be less than 4 straps used • All wheelchairs and mobility aids should always be secured in a forwardfacing position • All electric wheelchairs must have power turned off while secured • Encourage passengers in scooters to transfer to a seat Equipment:
• 4-tie down straps, 2 front, 2 back
• One lap-belt set
• One shoulder harness set
• If the shoulder harness cannot be secured, then a lap belt will suffice, however, these should be rare occasions
Connect:
• Apply brakes to the mobility aid
• Connect front tie down straps to a T-connector of the wheelchair frame, on the front half of the wheelchair
• Connect back, ratchet tie down straps to a T-connector on the back half of the wheelchair
• Never connect straps to wheels, footrests, armrests, or any detachable or moveable part of the wheelchair
• A tightened tie-down strap must be straight, not twisted • Unoccupied wheelchairs must be tied down
Recheck:
• Recheck all straps, test by pulling from the back of the wheelchair to see if it moves
Unloading:
• The unloading area should always be on level ground
• The vehicle engine should be on, parking brake on, lift switch on, fast idle onif applicable • Release all tie downs and store them in proper container • Activate lift
• Verify that the safety belt is secured
• Maneuver wheelchair onto lift, setting brakes

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

• Inform the passenger that you are going to activate lift to downward position Lower to the ground by standing on the lift behind the passenger and holding onto the wheelchair with one hand
• If the wheelchair is too large to allow you to ride on the lift platform, stand on the ground and to the side of the lift while raising and lowering. Maneuver the wheelchair onto and off the lift platform while standing on the ground in front of the lift. Once the wheelchair is aboard the vehicle, secure it, then proceed to secure the lift closing all doors
• Once the lift reaches the ground, ensure the end gate is down, unlock wheels, unfasten lift strap, then push wheelchair off of the lift platform • Secure the area by stowing the lift and closing doors, never leave the lift out and unattended
General guidelines:
• Never leave the keys in the vehicle when assisting passengers to a destination
• Safety belt to remain on the passenger until they are at their destination • Never leave passenger unattended on the lift
• Store tie downs in proper container
• Always maintain physical contact with the wheelchair
• Explain each element of the procedure to the passenger • Always lock brakes on the wheelchair
• Shut off power to electric wheelchairs when on the lift platform and in the vehicle
• Make all wheelchair movements as smoothly as possible • DO NOT leave the vehicle running in front residences, or facilities. When not in use always turn the engine off
• Do not use the manual operation capability of the lift to load a passenger.

This function is intended to unload passengers when the lift cannot be operated electrically. No standees permitted during manual operation Ergonomics:
• When physical strength is required, always use leg and hip strength, not back strength
• When securing tie-downs, kneel and keep your back straight • Do not move a wheelchair over multiple steps
• Pull a wheelchair downhill and push moving uphill
• If at any time circumstances prevent you from following these procedures contact dispatch

50.Your Responsibility as an Operator:
• Drivers shall carry out a complete walk around inspection of the vehicle prior to the departure of the first run of each day to satisfy DOT requirements and company regulations. • Drivers shall instruct passengers on loading and unloading procedures, safety rules and rules of conduct when needed.
• Drivers shall always be in their vehicle when loading and unloading passengers, with the exception of loading and unloading wheelchair passengers.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

• Drivers shall not allow passengers to sit or stand in the driver’s compartment, shall enforce strict discipline on the vehicle and shall enforce all rules of conduct of the company as outlined by the company policy. This makes allowances for the Standee Policy. • Standees: No standees allowed beyond the “standee line”, and as long as you have full view of all your mirrors. The dispatcher must be notified when you have a full bus. • Drivers shall not leave the vehicle while passengers are on board. In case of an emergency set the emergency brake and turn off the engine and remove the key. • Drivers shall unload or load passengers only at the designated time and place. If there are any changes to the route the drivers will be notified by the Dispatcher /Supervisor or General Manager.
• Drivers shall keep the service doors closed at all times when the vehicle is in motion. • Drivers shall not back up a vehicle unsupervised except in an approved area or in an emergency. • Drivers shall report any mechanical problems in writing on the DVIR forms to the Supervisor. • Drivers shall use radios strictly for company business and conduct all conversations in a professional manner. Drivers, in the event of a mechanical breakdown, you are to immediately notify the Dispatcher of your location and the nature of the problem by using the correct radio codes.
• Drivers shall report any incident to the Dispatcher immediately. The driver should not continue in route unless authorized to do so by the Dispatcher.

51. Pre and Post Trip Inspections:

Pre and Post Trip Inspections are Mandatory parts of your daily functions. Pre-Trips and the completion of your DBR’s must be done before the bus rolls out of the yard. Drivers are to be present on their buses during the time of Pre-Trip. Supervisors will monitor this daily. AM DRIVERS. The PM drivers are to complete their Post Trip Inspections when they return to the yard.

52. Drivers Trip Sheets:

The drivers logs forms part of your daily function. Your paperwork is to be completed in full, this includes bus details, route times and all ridership details. Most importantly is that you complete all ridership details, especially on the last run. If you do not pick up any passengers, you must fill in the spaces with a zero. Please ensure that all your transfer information is filled in accurately and your start and end transfers and any unused punched transfers are stapled to your paperwork. This includes the last run, if you do not have any passengers, fill in”0” in the space provided.

Your start and end times must be filled in on every trip, this is the actual time you leave and arrive not the time as per the schedule. Do not only write the start time and leave the end time blank.

Please refrain from circling and artwork on the logs, this is an official document which is audited by TC and Agency/ Client.

53. DVIR:

DVIR’s may only be completed during the physical inspection. You cannot do your inspection and then complete the DVIR in the office. Drivers who do not adhere to the above will have to re-do their pre-trip the correct way.

For your own safety, the following procedure must be adhered to correctly:

1. The first driver assigned to a vehicle fills out the DVIR in triplicate.

2. The DVIR is to be completed in full reflecting the following items; • Vehicle #
• Date
• Drivers Name
• Start miles At the end of your shift, complete the End miles and End time

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

• Start time
• Check off each item one by one. For defects mark an “X” next to the item • Any comments related to the defects found. No personal comments must be made • Drivers to sign the DVIR (middle of the page)
• Supervisor / Dispatchers signature (right top corner)

3. Supervisor/ Dispatcher must sign off DVIR initialing the top right-hand corner of the DVIR, ensuring all safety related items are checked off before the bus departs from the location.

4. The signed YELLOW copy must be handed to the supervisor / dispatcher before leaving the location.

The PINK and WHITE copies are kept on the bus for the duration of the day while the bus is in service.

5. The 2nd and 3rd drivers are to use the same DVIR as the first, this time completing the drivers #2 or 3 box.
• Name
• Start miles
• Start time
• Check off each item one by one. For defects mark an “X” next to the item. (for the drivers taking over in route, do the work around and check brakes). • End time At the end of your shift
• End Miles

6. At the end of the day after the Post Trip Inspection is completed, the PINK copy is to be left in the vehicle for the next morning driver to review and the WHITE copy is to be turned into the supervisor/ dispatch.
(This will allow the morning driver the opportunity to see what defects the previous driver wrote up).

7. Whenever a repair is done, the mechanic will check and sign off on the defect which was reported on the WHITE copy of the DVIR and file this with the repair order in the vehicle file. The mechanic must also check off the repaired items on the PINK copy on the bus.

54. Sick Passengers:

If a passenger is sick on the bus, the driver must pull over immediately in a safe place, and call into dispatch informing them of this. Check with the passengers if they require medical assistance. If assistance is required, advise dispatch, who will call 911.

Immediately dump the kitty litter over the spilled body fluid and instruct the passenger/s to move to another seat. Do not inhale while dropping the kitty litter and do not touch any of the body fluid.

Then continue route until a replacement bus meets you to do a bus exchange. The bus is returned to the location and tagged for utility personnel or mechanic to clean up.

The bus cannot go back into service until the body fluid is cleaned up correctly.

Requirement: All drivers are to ensure they have at least one bag of Kitty litter on their bus when doing their pre-trip inspection.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

55. Passing-Up Bus Stops:

Skipping stops is prohibited. Only buses full to capacity and approval from dispatch can pass a stop.

56. Pedestrians:

You must always yield the right of way to pedestrians crossing the street regardless of whether they are at a marked crosswalk or not. Pedestrians may stop/ change direction back into the path of the bus. Always use caution, until they are well clear of the bus.

Watch for pedestrians emerging between or around large vehicles.

57. Recovery Time:

Recovery time is the time between the scheduled arrival of one trip and the scheduled start of the next trip. This time is to allow for recovery of lost time and provide appropriate headway spacing. This is not break time, or personal time, but may be used as such if there is waiting time before the next scheduled departure. You should return to the bus with enough time to board passengers.

Note: Never leave an unattended bus with passengers on board, and always advise dispatch that you will be away from the bus.

58. In Service Driver Relief:

Drivers are never to wait at the relief point if the relief driver is running late. Continue in service but advise dispatch. The relief driver will be required to meet you on route.

59. Extra Board:

An Extra Board (EB) position is selected by bid. This position requires the driver to be qualified to drive all Fixed route and DAR routes. This position fills in for drivers when they are sick, on vacation, or an open bid. The driver should be flexible with their hours, as the hours can change depending on the requirement on the day.

60. Railroad Crossing:

Remember anytime can be train time, whenever you approach a railroad crossing LOOK, LISTEN, LIVE.
1) Slow down upon approach.
2) Activate your 4-way flashers at least 100 feet from the railroad crossing. 3) Come to a complete stop no less than 15 feet, no more than 50 feet from the crossing marker (stop sign, black and white X shaped crossbuck etc. If you are unable to get a clear view in either direction after the initial stop has been made, you may move up to a point (NOT THE TRACK) where you may determine that no train is approaching.
4) Pull the bus to the right side of the lane.
5) Listen and look in both directions for approaching trains. Open the front door of the bus to improve your ability to see and hear an approaching train. Look for a second train. 6) Stop and wait for approximately 30 seconds.
7) Proceed only if the track is clear, the arms are up, and signals are off. Make sure there is no traffic ahead which might prevent you from completely crossing the tracks. 8) When it is clear, close the door and cross only when all tracks are clear.

RAILROAD XING PROCEDURES SPECIFIC TO THE XING ON SEPULVEDA BLVD AFTER LEAVING PLAZA EL SEGUNDO.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

9) When traveling West on Park Place Drive to Sepulveda, you must be in the outer turning lane. 10) Put on your 4-way flashers immediately as you start to make the turn, this will warn vehicles behind you, you are preparing to stop.
11) Pull from the intersection, slowly, do not speed up. 12) Come to a complete stop in this same lane; do not merge to the curb lane, or inner turning lane. 13) Follow the same rules as points 3 through 8.
14) Upon pulling from the railroad crossing, merge one lane to the left, to make the left turn onto Rosecrans. Remember to stay in the outer turning lane, as your first service stop is just after you make the left-hand turn.

61. Rules of the Bus:
1) Fixed Routes:
a) Operators should not allow any passengers to stand behind the yellow standee line. b) Operators are to ensure that customers have moved as far to the rear as possible and are not seated on the floor.
c) Operators should not allow any person to occupy a position that will interfere with your vision to the front or sides, or in the outside rear-view mirrors (i.e., they must stand behind the yellow line).
d) Children 6 and under must be accompanied. If a child attempts to board and there is no adult escort, board the child and notify Dispatch immediately for instructions. e) When necessary, Operators should request priority seating for the elderly or disabled passengers.
f) Wheelchairs must be secured with a four-point tie down, and request the passenger uses the shoulder and lap belt.
2) Dial-A-Ride (DAR):
a) DAR operators are expected to make sure that they are standing outside the vehicle at the passenger door to assist passengers boarding and exiting from the vehicle. If the passenger refuses assistance, you are still required to stand by the door. b) Always tell the passengers to watch the step and hold on to the handrails. c) Ensure the passenger is seated and secured preferably with seatbelts before putting the vehicle in motion.
d) A vehicle should not be put in motion until the doors are closed. The doors should not be opened until the vehicle is at a complete stop. e) Warn passengers to wait until the vehicle comes to a complete stop before attempting to stand.
f) During darkness and whenever otherwise deemed necessary, you should ensure that the interior lighting is sufficient for customers to enter and exit safely. This is to be done by leaving the adequate number of interior lights on while in transport.
g) Wheelchairs must be secured with a four-point tie down, and request the passenger uses the shoulder and lap belt.

62. Fueling Buses:

All buses are to be fueled by the drivers when the fuel levels get too low. Fueling should be done at least once per shift. The times for fueling can be advised through dispatch and can be found on driver’s paddles. This includes all DAR (WAVE) drivers.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

It is imperative that buses are maxed out when fueling, filling the tank all the way, between 3600PSI and 4000PSI. Partial fueling is only allowed when authorized by dispatch or supervisors. Drivers are required to advise dispatch prior to going to fuel.

No passengers are allowed on the vehicle when fueling.

63. Bus Stop Maintenance
To maintain our bus stops, TC will assign our operators the responsibility of reporting any bus stop concerns daily to our dispatch center. Furthermore, TC will assign our Road Supervisors the responsibility of conducting bus stop inspections each month to ensure they are up to specifications. We will also continue to utilize the form we developed to report these concerns (see below).

During our monthly bus stop inspections, our Road Supervisors shall review and report on the following matters:
• Report damaged or missing bus stop signs, benches, and trash receptacles to the City of Redondo Beach and neighboring Cities.
• Reporting missing, damaged, or weathered bus stop ID numbers to the city for replacement. • Report any graffiti on bus stop signs, benches, and trash receptacles to:
o City of Redondo Beach for transparency reasons only
o Local police graffiti department
o TC utility team, so they can plan for graffiti removal. • Review the overall bus stop and surrounding area for cleanliness, infrastructure, or safety concerns.

Cleaning Process:
• Maintenance personnel drive out to the scene in a vehicle equipped with a pressure washer, graffiti remover, and hazmat cleaning materials.
• Remove all the trash, and empty trash receptacles.
• Wipe down and remove graffiti from the bench and or sign. • Hose down the above areas.
• Wipe down and dry the bench.

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES

64. Service Animals:

Service or guide animals necessary for travel by passengers with disabilities are allowed on all vehicles. As a reminder, please educate all drivers that when picking up a customer with a service animal, the following question can only be asked:

Is this your service animal?

If the passenger replies, "yes", the passenger is allowed to board vehicle with service animal. No other inquiries are necessary.

All animals must be in the possession or care of the passenger and must not interfere with, disrupt or disturb service on the vehicle. Please also share the following information with all staff in regard to small pets and non-service animals:

1. Small animals such as birds and cats must be secured in a commercially made pet carrier or cage that can be safely placed on the passenger's lap and does not require a separate seat

2. Glass, breakable or homemade carriers are not permitted

3. The animal must be completely enclosed within the pet carrier or cage at all times.

4. The pet carrier or cage must completely prevent the animal from escaping or physically contacting another passenger.

5. The pet carrier or cage must be constructed so that no bedding material or pet waste can exit

65. Reasonable Modification:

In accordance with 49 CFR Part 37, Section 37.5 Nondiscrimination, the City of Redondo Beach, in operation of Beach Cities Transit fixed route services and the WAVE Dial-A-Ride, shall make reasonable modifications in policies, practices, or procedures when the modification are necessary to avoid discrimination on the basis of disability or to provide program accessibility to these services, subject to the following limitations:

1. Granting the request would fundamentally alter the nature of the City’s service programs, or activities.

2. Granting the request would create a direct threat to the health or safety of others.

3. Without the requested modification, the individual with a disability is able to fully use the City’s services, programs, or activities for their intended purposes.

66. Wheelchair Boarding's:

Drivers are required to call into dispatch whenever you pick up and drop off wheelchair passengers. This information is to be called in at the time of the pickup and drop off, and not after the bus has left the stop.

Below is the information that must be relayed over to dispatch:

1. Time of pick up

2. Location of pick up

3. Time of drop off

4. Location of drop-off
Discipline:

Violations of Transportation Concepts rules and policies may subject Drivers to Disciplinary Actions up to and including termination. See Employee Handbook for further clarification.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

D. Project Management, Qualifications, and References

Key Personnel Assigned to Beach Cities Transit

Brett Baum, Project Manager
Although Transportation Concepts offers extensive corporate support, our experience in contract operations is that the overall quality of service is only as good as the local team and its leader. To this end, TC proposes Mr.

Brett Baum, an experienced and professional Manager with over 25 years of transit management, 14 of which have been dedicated to the City of Redondo Beach, to continue as the leader of the BCT project team. He will have direct responsibility for this contract and serve as the direct liaison with the City of Redondo Beach staff as well as the service ambassador for BCT services on behalf of the City.

Brett Baum, as Project Manager, is the leader who works as an extension of the City of Redondo Beach Transit Manager to deliver the best possible service to the community and ensure all the goals and objectives are met. Through effective management and team work the Project Manager operates the service hours within the City budget and ensures compliance with all regulatory standards. Utilizing the collective information from the TC team, the Project Manager provides a clear view of the current operation and articulates the projected forecast of the BCT to the City of Redondo Beach’s Transit Manager. The Project Manager is responsible for all aspects of the operation including assisting the City with NTD reporting, coordination with system planning, updating the Public Transportation Agency Safety Plan, marketing efforts, representation with the BCT Transit Manager with other City officials and oversight of all transit related projects and issues.

On-site support positions available to Brett will continue to include maintenance, safety/training, operations supervision, and dispatch/ clerical. The corporate staff will thoroughly support the local team as described further in this proposal. This local team has continued to strengthen over the last 15 years as we have been driven to exceed the City of Redondo Beach’s expectations. We are committed to continuing our quest over the next 10 years to consistently exceed your expectations and strive for a world-class operation. Mr. Baum’s resume is included at the end of this Section.

Christopher Lamp, Operations Manager
We are pleased to propose Christopher Lamp as the Operations Manager for the Beach Cities Transit Service and will dedicate 100% of his time to BCT. Mr. Lamp has over 16 years of experience in the public transit industry, with 5 of those years as a part of the BCT management team. In addition, Christopher has 5 previous years of experience working as a contract services supervisor with Los Angeles METRO. This has enhanced his ability to understand both sides of the client/contractor relationship and has served

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

him well in exceeding the expectations of our clients as well as the community. He is committed to continuing to use that experience as a foundation to work in partnership with Brett Baum and the City of Redondo Beach to ensure our team continues to meet or exceed all performance expectations. Christopher would be responsible for working with our dedicated site staff to magnify the Beach Cities Transit service to consistently exceed expectations. He will verify that all reports are produced to ensure contractual compliance, he will perform daily monitoring of service performance against set goals and key performance targets to ensure expectations are continually achieved and along with Brett will provide ongoing support to all team members assigned to the Transit operation.

Christopher’s resume is included at the end of this section.

Jonathan Norman, Maintenance Manager
Jonathan has over 16 years of maintenance experience and will provide on-going support to the BCT maintenance program, as well as the City of Redondo Beach, and will dedicate at least 50% of his time to BCT.

Jonathan has firsthand experience with similar fleets and clearly understands California regulations related to maintaining both CNG and ZEB fleets. Jonathan was instrumental in the transition of a fleet of New Flyer CNG full size buses to a 100 percent Proterra ZEB fleet back in 2022 at Ontario International Airport. He has been actively overseeing electric bus fleets throughout the Southern California Region and is a ZEB Certified Technician. He is well versed in diagnostics related to preventive maintenance and vehicle repair. He has direct experience scheduling maintenance in both a manual and automated environment.

In addition, he has a proven history of shop management, employee scheduling, inventory control, and warranty procedures. He will be instrumental in providing support to Roger De Jesus, our dedicated maintenance supervisor, and the local operations team, as well as our other regional support team members throughout the term of our contract. Jonathan’s resume can be found at the end of the section.

George Heere, Safety and Training Manager
George has over 16 years of safety/training experience in the public transportation industry. George will provide the BCT team with direct oversight of the training and safety program at the Redondo Beach operation to ensure they are actively followed and will dedicate at least 50% of his time to BCT. He will provide ongoing training for all vehicle operators as well as support the BCT team in all aspects of our recruiting, hiring, and training activities. George will conduct regular safety meetings and audits to ensure that the BCT operation is meeting and exceeding all required contractual, regulatory, and company standards. George’s resume can be found at the end of this section.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Roger De Jesus, Maintenance Supervisor
Mr. De Jesus has 20 years of fleet maintenance experience. He has hands on experience diagnosing and repairing alternative fueled fleets. He clearly understands the requirements associated with preventive maintenance, repair, and regulatory compliance of the designated BCT fleet. Mr. De Jesus will be 100% dedicated to the Beach Cities Transit operation He will continue to provide management oversight of the maintenance efforts of the Beach Cities Transit and provide regular maintenance quality assurance reviews relative to contractual and regulatory compliance. He will coordinate with Brett Baum and will report to and be supported by Jonathan Norman, our Maintenance Manager, to ensure that all maintenance work is being conducted in accordance with Regulatory, Company and City Standards. Mr. De Jesus’ resume and references are included at the end of this section.

Victor Garciduenas, ZEB Mechanic
Victora has 4 years of fleet maintenance experience, with the last 2 years as a certified ZEB mechanic. He has hands on experience diagnosing and repairing alternative fueled fleets as well as Zero Emission Buses. He has completed the ZEB certification program through BYD and EMC and will be assigned to the BCT ZEB fleet when they are rolled out towards the end of this upcoming contract term. Mr. Garciduenas is already part of the TC maintenance team and will be 100% dedicated to the Beach Cities Transit operation.

Ability to Retain Management Personnel
Transportation Concepts has a successful history of retaining our Managers. What sets our company apart is that we not just talk about caring for our people, we show it. Many of our Managers have been with our company for 20 or more years. In fact, Brett Baum has been with TC for over 25 years. We provide a very fair compensation package and offer annual bonuses based upon performance. We empower our managers, providing them with support, guidance, executive coaching, and leadership training. Like all our employees’ we invest the time and resources necessary to ensure their success.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

E. Cost Proposal
Please reference the required cost proposal forms in this section for the operation and maintenance of Beach Cities Transit Services. Additionally, the cost proposal forms were also submitted electronically in an excel format.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

F. Proof of Insurance
Transportation Concepts has included our current certificates of insurance as evidence of our ability to provide the specified insurance amounts from our insurers authorized to do business in the state of California. The Certificate outlines what we carry. We will continue to carry insurance to the degree required by California law as well as in accordance with the City of Redondo Beach contractual requirements.

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.

INSURER(S) AFFORDING COVERAGE
INSURER F :

INSURER E :

INSURER D :

INSURER C :

INSURER B :

INSURER A : NAIC #
NAME: CONTACT
(A/C, No): FAX
E-MAIL ADDRESS:

PRODUCER
(A/C, No, Ext): PHONE

INSURED
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS

CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

OTHER:
(Per accident)
(Ea accident)
$
$
N / A

SUBR WVDADDL
INSD

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS

CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $
$
$
$ PROPERTY DAMAGE
BODILY INJURY (Per accident)
BODILY INJURY (Per person) COMBINED SINGLE LIMIT

AUTOS ONLY

AUTOS ONLY AUTOS NON-OWNED OWNED SCHEDULED

ANY AUTO

AUTOMOBILE LIABILITY

Y / N WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED?
(Mandatory in NH) DESCRIPTION OF OPERATIONS below
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ANY PROPRIETOR/PARTNER/EXECUTIVE
$
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(MM/DD/YYYY) LIMITS POLICY EXP(MM/DD/YYYY) POLICY EFFLTR TYPE OF INSURANCE POLICY NUMBER INSR
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EXCESS LIAB
UMBRELLA LIAB EACH OCCURRENCE $ AGGREGATE $
$
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CLAIMS-MADE DED RETENTION $
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PREMISES (Ea occurrence) $ COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO- JECT LOC

CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY)

CANCELLATION

AUTHORIZED REPRESENTATIVE
ACORD 25 (2016/03)
© 1988-2015 ACORD CORPORATION. All rights reserved.

CERTIFICATE HOLDER
The ACORD name and logo are registered marks of ACORD
HIRED

AUTOS ONLY
11/7/2024
Marsh & McLennan Agency LLC
Marsh & McLennan Ins. Agency LLC
1 Polaris Way #300
Aliso Viejo CA 92656
Juliana Bae 949-900-1780 [email protected] License#: 0H18131 Everest National Insurance Company 10120 PARKCONCIN Everest Denali Insurance Company 16044 Parking Concepts, Inc.
12 Mauchly, Bldg I
Irvine, CA 92618
HDI Specialty Insurance Company 16131 Endurance American Specialty Ins Co 41718 AXIS Surplus Insurance Company 26620 Safety National Casualty Corporation 15105 1878931850 A X 2,000,000 X 1,000,000 10,000 2,000,000 4,000,000 X
Y N RM1GL00069241 6/1/2024 6/1/2025
4,000,000
B
B
3,000,000 X
X X
N N RM1CA00092241
RM1CA00093241
6/1/2024
6/1/2024
6/1/2025
6/1/2025
GKLL Per Veh/Loc 350k Veh/$1M Loc
D X 2,000,000 X
EXT30038737801 6/1/2024 6/1/2025
2,000,000
F X
N
N SP4068826 6/1/2024 6/1/2025
1,000,000 1,000,000 1,000,000
C
E
Excess Liability
Excess Liability
XLXD6529400S
P00100382026901
6/1/2024
6/1/2024
6/1/2025
6/1/2025
Ea Occ / Agg
Ea Occ / Agg
$3M / $3M
$3M / $3M
LOC #516 - Redondo Beach Cities Transit - 1521 Kingsdale Avenue, Redondo Beach, CA 90278.

The Cities of Redondo Beach, Hermosa Beach, Manhattan Beach and El Segundo, their officers elected and appointed officials, employees and volunteers are included as Additional Insured with respects to General Liability, where required by written contract, per the attached endorsements. Insurance is Primary & Non-Contributory, where required by written contract, per the attached endorsement. The Cities of Redondo Beach 1922 Artesia Boulevard
Redondo Beach, CA 90278

THIS CERTIFICATE SUPERSEDES PREVIOUSLY ISSUED CERTIFICATE

COMMERCIAL GENERAL LIABILITY
ECG 20 600 05 09
THIS ENDORSEMENT CHANGES THE COVERAGE PART. PLEASE READ IT CAREFULLY.

ECG 20 600 05 09 Copyright, Everest Reinsurance Company 2009 Includes copyrighted material of Insurance Services Office, Inc., used with its permission.

ADDITIONAL INSURED – AUTOMATIC STATUS WHEN

REQUIRED IN A WRITTEN AGREEMENT WITH YOU
This endorsement modifies insurance provided under the following:

COMMERCIAL GENERAL LIABILITY COVERAGE PART
A. Section II – Who Is An Insured is amended to
include as an additional insured any person or
organization with whom you have a written
agreement that such person or organization be
added as an additional insured on your Coverage
Part. Such person or organization is an additional
insured only with respect to liability for "bodily
injury", "property damage" or "personal and
advertising injury" but only to the extent caused, in
whole or in part, by:

1. Your acts or omissions; or

2. The acts or omissions of those acting on your
behalf;
in the performance of your operations for an
additional insured.

B. The insurance afforded to an additional insured
shall only include the insurance required by the
terms of the written agreement and shall not be
broader than the coverage provided within the
terms of the Coverage Part.

C. The Limits of Insurance afforded to an additional
insured shall be the lesser of the following:

1. The Limits of Insurance required by the written
agreement between the parties; or

2. The Limits of Insurance provided by this
Coverage Part.

D. With respect to the insurance afforded to an
additional insured, this insurance does not apply to
“bodily injury”, “property damage” or “personal and
advertising injury” arising out of any act or
omission of an additional insured or any of its
employees.

INSURED:

POLICY #: EFFECTIVE: EXPIRATION:

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POLICY #: POLICY PERIOD: TO:

Parking Concepts, Inc. RM1GL00069241 06/01/2025 06/01/2024 © Insurance Services Office, Inc., 2012 Page 1 of 1
CG 20 37 04 13
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.

ADDITIONAL INSURED – OWNERS, LESSEES OR
CONTRACTORS – COMPLETED OPERATIONS
This endorsement modifies insurance provided under the following:

COMMERCIAL GENERAL LIABILITY COVERAGE PART

PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART

SCHEDULE
A. Section II – Who Is An Insured is amended to
include as an additional insured the person(s) or
organization(s) shown in the Schedule, but only
with respect to liability for "bodily injury" or
"property damage" caused, in whole or in part, by
"your work" at the location designated and
described in the Schedule of this endorsement
performed for that additional insured and
included in the "products-completed operations
hazard".

However:

1. The insurance afforded to such additional
insured only applies to the extent permitted
by law; and

2. If coverage provided to the additional insured
is required by a contract or agreement, the
insurance afforded to such additional insured
will not be broader than that which you are
required by the contract or agreement to
provide for such additional insured.

B. With respect to the insurance afforded to these
additional insureds, the following is added to
Section III – Limits Of Insurance:

If coverage provided to the additional insured is
required by a contract or agreement, the most we
will pay on behalf of the additional insured is the
amount of insurance:

1. Required by the contract or agreement; or

2. Available under the applicable Limits of
Insurance shown in the Declarations;
whichever is less.

This endorsement shall not increase the applicable
Limits of Insurance shown in the Declarations.

COMMERCIAL GENERAL LIABILITY
CG 20 37 04 13
Name Of Additional Insured Person(s)
Or Organization(s)
Any person or organization that entered into a written
contract with the named insured requiring such person(s) or organization(s)to be named as an additional insured.

Information required to complete this Schedule, if not shown above, will be shown in the Declarations.

All locations shown on designation of premises
schedule as their interest may appear.

Location And Description Of Completed Operations
INSURED:

POLICY #: EFFECTIVE: EXPIRATION:

Parking Concepts, Inc. RM1GL00069241 06/01/2024 06/01/2025

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

G. Qualifications and Client References
Qualifications
As indicated earlier in Section B, Transportation Concepts has successfully operated Contracted Fixed Route and Dial-a-Ride service modes together in the Los Angeles County region for over twenty-five (25) years. Additionally, we are extremely proud of the fact that we have successfully operated the BCT service over the last 3 consecutive contract terms with Brett Baum, who has been in the leadership role in Redondo Beach for 14 of those years. Brett also has over 25 years of direct experience with both modes of service.

Client References
The following are references from current clients that can share pertinent information attesting to our success as both a Fixed Route and Dial a Ride operator in the Southern California region.

We invite you to contact our clients for confirmation of our dedication, commitment, and excellent service standards and performance. At the end of this section, you will find testimony letters from our clients attesting to the level of satisfaction they have had with our organization.

Location Name Palo Verde Valley Transit Authority
Blythe, California

PVVTA
George Colangeli
General Manager
415 North Main Street
Blythe, CA 92225
(760) 922-4900
[email protected]
Nature of Services Fixed route and paratransit transportation services: the Vehicle fleet consists of 9 buses, 1 of which is assigned to paratransit.

Responsible for dispatch, operation, supervision, and provision of vehicle maintenance on fleet of agency buses.

Term of Agreement 2003 – Present
Type of Fleet
Dispatching
System
Currently using GMV GPS/ Passenger Information System, AVL fleet tracking capabilities as well as a digital on-board video surveillance recording system
Number of
Employees
16 Annual Revenue $1.5m

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Location Name BEACH CITY TRANSIT REDONDO BEACH
Redondo Beach, California
City of Redondo Beach
Diane Amaya
Interim Transit Manager
1922 Artesia Blvd
Redondo Beach, CA 90278
(310) 318-0610 x 3357
[email protected]
Nature of Services Fixed route and curb to curb paratransit transportation services. A 10-mile service area includes Redondo Beach, Hermosa Beach, Manhattan Beach, and El Segundo. The vehicle fleet consists of 20 CNG powered buses, 15 of which are assigned to fixed routes.

Responsible for dispatch, operation, supervision, and vehicle maintenance on fleet of City provided buses.

Years of Operation 14 Years
Type of Fleet
Dispatching System
Currently using a computerized dispatch system with GPS system.

Implementation of annunciator system and “Real Time” technology with GMV along with Metro TAP system
# of Employees 36
Annual Revenue $3.6 Million
Location Name City of Rio Vista / Solano Transportation Authority Rio Vista, California
Solano Transportation Authority
Brandon Thomson
Transit Mobility Coordinator
427 Main Street
Suisun City, CA 94585
(707) 399 - 3234
[email protected]
Nature of Services Deviated Fixed Route and Micro-Transit services. The vehicle fleet consists of 3 buses, 1 of which is dedicated to Micro-transit.

Responsible for dispatch, operation, supervision, and provision of vehicle maintenance on fleet of agency buses.

Term of Agreement 2012 – Present
Type of Fleet
Dispatching System
Currently using The Routing Company (TRC) Platform System, AVL fleet tracking capabilities as well as a digital on-board video surveillance recording system
Number of
Employees
5 Annual Revenue $500k

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Location Name City of Suisun City / Solano Transportation Authority Suisun City, California
Solano Transportation Authority
Brandon Thomson
Transit Mobility Coordinator
427 Main Street
Suisun City, CA 94585
(707) 399 - 3234
[email protected]
Nature of Services Fixed-Route and Micro-transit transportation services Vehicle fleet consists of 9 buses, 1 of which is assigned to micro-transit. Responsible for dispatch, operation, supervision, and provision of vehicle maintenance on fleet of agency buses.

Term of Agreement 2022 – Present
Type of Fleet
Dispatching
System
Currently using The Routing Company (TRC) Platform, AVL fleet tracking capabilities as well as a digital on-board video surveillance recording system
Number of
Employees
7 Annual Revenue $550k
Location Name CITY OF GLENDORA
Glendora, California
City of Glendora
Vanessa Nalbandian
Interim Transportation Manager
116 East Foothill Blvd
Glendora, CA 91741
(626) 852-4814
[email protected]
Nature of Services Fixed route Metrolink and paratransit transportation services. The vehicle fleet consists of 10 cutaway buses, 1 of which is CNG powered.

Responsible for dispatch, operation, supervision, and vehicle maintenance on fleet of City provided buses.

Term of Agreement 15 Years
Type of Fleet
Dispatching System
Currently using a fully automated computerized dispatch system with a GPS system.

Number of
Employees
15 Annual Revenue $1.2m

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

H. Supplemental Information
As the selected operator of Beach Cities Transit for the last 15 years, Transportation Concepts has successfully responded to several wage challenges over the years through proportionate wage increases to create an enviable workplace for our valuable employees.

This past year, the California minimum wage for fast food workers went up by 25%. This had a significant impact on the service industry, including transit operators throughout California. To meet this most recent challenge, we collectively worked with the City of Redondo Beach, as well as with Teamsters Local 572, the union who represents our drivers and maintenance workers, to successfully address this major issue with the following resolutions:
 Increase driver wages by 20% ($4.00 hour increase) effective January 1, 2025  Establish an MOU with the Teamsters bargaining unit that provides additional wage increases for driver and maintenance personnel effective July 1, 2025 along with an extension to the existing CBA for an additional year (June 30, 2027) to provide further stability for the represented employees.

As we look ahead towards the next contract term with BCT the following have either been implemented or are planned at the start of this new contract term:
 ZEB trained maintenance technician who has already been hired and is a part of the BCT maintenance team

 Partnership with Fleet Maintenance Consulting (FMC) who will assist TC and the City of Redondo Beach with the provision and implementation of services related to the electrification of the BCT fleet. This agreement with FMC is already in place and includes the development of a BEB /FCEB implementation plan, facility upgrade assistance, vehicle procurement assistance, specification, and technical assistance, as well as additional training of our maintenance technicians.

 Wages for all non-union staff will be adjusted proportionately in alignment with increases afforded represented employees effective July 1st, 2025

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

I. Required Forms and Certifications
The following are the complete forms and certifications as stipulated in Section 6 of the RFP.

2458.100 / 15502430.1 60
applicable dress code, but all employees are expected to be neat and clean and in proper attire or uniform while on duty at all times.

During business hours or when representing PCI, employees must present a neat and tasteful appearance.

Employees are expected to dress according to the requirements of their position and accepted business standards. Natural and protective hairstyle, such as braids, twists and locks, are acceptable under this policy.

Some employees, such as drivers, are required to wear uniforms that are mandated by the client. All such employees are expected to be neat and clean and in proper uniform while on the job:
• Drivers must wear shoes that are appropriate for safe driving and safe work activity. Shoes must be dark in color, preferably black, and may not have open toes or heals. • Uniform shirts are to be buttoned and tucked in.
• Company-provided patches/name tags are to be worn on uniform shirts and jackets.

Employees who are not required to wear a uniform should dress in accordance with business casual standards:

Acceptable dress includes:
• Shirts with collars.
• Slacks.
• Casual dress shoes appropriate to the employee’s job requirements. (Note: Valets may wear dark-colored sneakers that are in good condition.)
• Professional length skirts and dresses.

Unacceptable dress includes:
• T-shirts.
• Sweatshirts and sweatpants.
• Overalls and leggings.
• Backless, strapless, halter or off the shoulder dresses or blouses. • Shorts (unless part of required apparel for the position). • Flip-flops.
• Ripped, torn or faded clothing.
• Any clothing that is too casual for a professional business environment.

Cosmetics may be worn provided they are not of such a nature as to be considered unusual or excessive. A conservative appearance should be maintained.

Notwithstanding this policy, PCI will reasonably accommodate an employee’s religious dress and grooming practices to the extent that such accommodation does not result in undue hardship. Any request for such accommodation should be made to an employee’s supervisor or manager, or to the Human Resources Director.

Each supervisor or manager is responsible for maintaining a reasonable dress code appropriate to the job performed. When a supervisor or manager determines that an employee’s personal appearance is inappropriate, the supervisor or manager may instruct the employee to leave the workplace until properly dressed or groomed.

Under such circumstances, the employee will not be compensated for the time away from work. An employee with questions about what constitutes appropriate appearance should consult with his/her supervisor or manager.

8.18 UNIFORM POLICY
Some PCI employees are required to wear coordinated apparel or a uniform while a work. When coordinated apparel or a uniform is required at the location, it is the employee’s responsibility to be in complete and proper apparel at all times while on the job.

E-1
EXHIBIT “E”

INSURANCE REQUIREMENTS
Without limiting Contractor’s indemnification obligations under this Agreement, Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder by the Contractor, its agents, representatives, or employees.

Minimum Scope of Insurance
Coverage shall be at least as broad as:

Commercial General Liability coverage (CGL): Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit.

Automobile Liability: ISO Form Number CA 00 01 covering any auto (Code 1), or if Contractor has no owned autos, hired, (Code 8) and non-owned autos (Code 9), with limit no less than $5,000,000 per accident for bodily injury and property damage.

Workers’ Compensation: as required by the State of California, with Statutory Limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease.

Sexual Abuse or Molestation (SAM) Liability: If the CGL policy referenced above is not endorsed to include affirmative coverage for sexual abuse or molestation, Contractor shall obtain and maintain a policy covering Sexual Abuse and Molestation with a limit no less than $1,000,000 per occurrence or claim.

Employer’s Liability Insurance.

Minimum Limits of Insurance
Contractor shall maintain limits no less than:

General Liability: $10,000,000 per occurrence for bodily injury, personal injury and property damage. The general aggregate limit shall apply separately to this program or be twice the occurrence limit.

Automobile Liability: $10,000,000 per occurrence.

E-2
Employer’s Liability: $1,000,000 per accident for bodily injury or disease.

If the Contractor maintains broader coverage and/or higher limits than the minimums shown above, the Entity requires and shall be entitled to the broader coverage and/or the higher limits maintained by the contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the Entity.

Deductibles and Self-Insured Retentions
Any deductibles or self-insured retentions must be declared to and approved by the City.

At the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects the City, its officers, officials, employees and volunteers or (2) the Contractor shall provide a financial guarantee satisfactory to the City guaranteeing payment of losses and related investigations, claim administration and defense expenses.

Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions:

Additional Insured Status
The Entity, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL and SAM policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts, or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an endorsement to the Contractor’s insurance (at least as broad as ISO Form CG 20 10 11 85 or if not available, through the addition of both CG 20 10, CG 20 26, CG 20 33, or CG
20 38; and CG 20 37 if a later edition is used).

Additional Insured Endorsement:

General Liability: The Cities of Redondo Beach, Hermosa Beach, Manhattan Beach and El Segundo, their officers, elected and appointed officials, employees, and volunteers are to be covered as additional insureds with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts, or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an endorsement to the Contractor’s insurance (at least as broad as ISO Form CG 20 10 11 85 or if not available, through the addition of both CG 20 10, CG 20 26, CG 20 33, or CG
20 38; and CG 20 37 if a later edition is used).

General liability coverage can be provided in the form of an endorsement to the Contractor’s insurance, or as a separate owner’s policy.

E-3
Automobile Liability: The Cities of Redondo Beach, Hermosa Beach, Manhattan Beach and El Segundo, their officers, elected and appointed officials, employees, and volunteers are to be covered as additional insureds with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts, or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an endorsement to the Contractor’s insurance (at least as broad as ISO Form CG 20 10 11 85 or if not available, through the addition of both CG 20 10, CG 20 26, CG 20 33, or CG
20 38; and CG 20 37 if a later edition is used).

For any claims related to this project, the Contractor’s insurance coverage shall be primary insurance as respects to the Cities of Redondo Beach, Hermosa Beach, Manhattan Beach and El Segundo, its officers, elected and appointed officials, employees, and volunteers. Any insurance or self-insurance maintained by the Cities of Redondo Beach, Hermosa Beach, Manhattan Beach and El Segundo, its officers, officials, employees, or volunteers shall be excess of the Contractor’s insurance and shall not contribute with it.

Each insurance policy required by this clause shall be endorsed to state that coverage shall not be canceled by either party, except after thirty (30) days prior written notice by certified mail, return receipt requested, has been given to the City.

Each insurance policy shall be endorsed to state that the inclusion of more than one insured shall not operate to impair the rights of one insured against another insured, and the coverages afforded shall apply as though separate policies had been issued to each insured.

Each insurance policy shall be in effect prior to awarding the contract and each insurance policy or a successor policy shall be in effect for the duration of the project. The maintenance of proper insurance coverage is a material element of the contract and failure to maintain or renew coverage or to provide evidence of renewal may be treated by the City as a material breach of contract on the Contractor’s part.

Acceptability of Insurers
Insurance is to be placed with insurers with a current A.M. Best’s rating of no less than A:VII and which are authorized to transact insurance business in the State of California by the Department of Insurance.

Verification of Coverage
Contractor shall furnish the City with original certificates and amendatory endorsements effecting coverage required by this clause. The endorsements should be on the City authorized forms provided with the contract specifications. Standard ISO forms which shall be subject to City approval and amended to conform to the City’s requirements may be acceptable in lieu of City authorized forms. All certificates and endorsements are to E-4
be received and approved by the City before the contract is awarded. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements affecting the coverage required by these specifications at any time.

Subcontractors
Contractor shall include all subcontractors as insured under its policies or shall furnish separate certificates and endorsements for each subcontractor. All coverages for subcontractors shall be subject to all of the requirements stated herein.

Risk Management
Contractor acknowledges that insurance underwriting standards and practices are subject to change, and the City reserves the right to make changes to these provisions in the reasonable discretion of its Risk Manager.

F-1
EXHIBIT “F”

COST PROPOSAL
See attached.

Proposing Firm:

Period 1 Period 2 Period 3 Period 4 Period 5 Period 6
Vehicle Revenue Hours in Period 42,000 42,000 42,000 42,000 42,000 42,000 Fixed Hourly Rate Cost Elements
Driver Wages 1,827,929.69 1,954,443.28 2,071,845.50 2,185,228.03 2,294,092.35 2,408,796.97Driver Workers Compensation 227,028.87 249,973.30 273,069.24 296,535.44 320,714.11 346,866.76Driver Health Insurance 129,600.00 136,080.00 142,884.00 150,028.20 157,529.61 165,406.09Other Driver Fringe Benefits 199,792.71 213,620.65 226,452.71 238,845.42 250,744.29 263,281.51Maintenance Parts 79,818.05 82,212.05 84,679.20 87,219.50 89,835.80 93,429.23Maintenance Supplies 4,200.95 4,326.95 4,456.80 4,590.50 4,728.20 4,917.33Outside Repairs 10,911.54 11,238.89 11,576.05 11,923.33 12,281.03 12,772.28Other (Specify)Towing 5,400.00 5,562.00 5,728.86 5,900.73 6,077.75 6,320.86Bus Wash / Detail 29,700.00 30,591.00 31,478.14 32,391.01 33,330.34 34,663.56Support Vehicle Fuel 32,000.05 32,960.00 33,949.00 36,016.00 36,016.00 37,456.64Driver and Maintenance Uniforms 12,000.00 12,360.00 12,730.80 13,112.72 13,506.11 14,046.35Maintenance Oil/Fluids 14,400.00 14,832.00 15,276.96 15,735.27 16,207.33 16,855.62Overhead 76,606.51 85,838.10 91,089.64 96,067.79 101,116.57 105,161.23Profit/Fee 43,355.50 45,977.63 48,416.96 50,840.85 53,192.05 55,319.73Total Hourly Costs $2,692,743.87 $2,880,015.85 $3,053,633.86 $3,224,434.80 $3,389,371.54 $3,565,294.15 2 Fixed Hourly Rate $64.11 $68.57 $72.71 $76.77 $80.70 $84.89 (Total hourly costs /VRH in Period)
Note: Listing of typical cost items on this provided form does not require Contractor to provide this position, utility or service.

Transportation Concepts

CITY OF REDONDO BEACH

BEACH CITIES TRANSIT

EXHIBIT F - COST PROPOSAL
ITEM 2: FIXED HOURLY RATE
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EXHIBIT “G”

OUT OF CONTRACT NON-DRIVING RATES DIRECTLY ARISING OUT OF

FEDERAL, STATE OR LOCAL EMERGENCIES
See attached.

Proposing Firm:

Period 1 Period 2 Period 3 Period 4 Period 5 Period 6
Non-Driving Service - Fixed Hourly Rate Cost Elements
Driver Wages 43.52 46.53 49.33 52.03 54.62 57.35
Driver Workers Compensation 5.41 5.95 6.50 7.06 7.64 8.26 Driver Health Insurance 3.09 3.24 3.40 3.57 3.75 3.94
Other Driver Fringe Benefits 4.76 5.09 5.39 5.69 5.97 6.27 Other (Specify)
5 Non-Driving Service - Fixed Hourly Rate $56.77 $60.81 $64.63 $68.35 $71.98 $75.82 Note:

Out-of-contract non-driving services directly arising out of any emergency declared by Federal, State or local agencies, such as additional services beyond the requirements described in “Exhibit B”, are subject to the rates set forth above.

CITY OF REDONDO BEACH

BEACH CITIES TRANSIT
Request for Proposal

EXHIBIT G - OUT OF CONTRACT NON-DRIVING RATES DIRECTLY ARISING OUT OF FEDERAL, STATE OR LOCAL EMERGENCIES ITEM 5: NON-DRIVING SERVICE - FIXED HOURLY RATE
Transportation Concepts
H-1
EXHIBIT “H”

AGREEMENT TO COMPLY WITH CALIFORNIA LABOR LAW REQUIREMENTS

1. Contractor acknowledges that the project as defined in this Agreement between Contractor and the City, to which this Agreement to Comply with California Labor Law Requirements is attached and incorporated by reference, is a “public work” as defined in Division 2, Part 7, Chapter 1 (commencing with Section 1720) of the California Labor Code (“Chapter 1”), and that this Agreement is subject to (a) Chapter 1, including without limitation Labor Code Section 1771 and (b) the rules and regulations established by the Director of Industrial Relations (“DIR”) implementing such statutes. Contractor shall perform all work on the project as a public work. Contractor shall comply with and be bound by all the terms, rules and regulations described in 1(a) and 1(b) as though set forth in full herein.

2. California law requires the inclusion of specific Labor Code provisions in certain contracts. The inclusion of such specific provisions below, whether or not required by California law, does not alter the meaning or scope of Section 1 above.

3. Pursuant to Labor Code Section 1771.4, Contractor shall post job site notices, as prescribed by regulation.

4. Pursuant to Labor Code Section 1773.2, copies of the prevailing rate of per diem wages for each craft, classification, or type of worker needed to perform the Agreement are on file at City Hall and will be made available to any interested party on request. Contractor acknowledges receipt of a copy of the DIR determination of such prevailing rate of per diem wages, and Contractor shall post such rates at each job site covered by this Agreement.

5. Contractor shall comply with and be bound by the provisions of Labor Code Sections 1774 and 1775 concerning the payment of prevailing rates of wages to workers and the penalties for failure to pay prevailing wages. The Contractor shall, as a penalty to the City, forfeit the maximum amount allowable by law for each calendar day, or portion thereof, for each worker paid less than the prevailing rates as determined by the DIR for the work or craft in which the worker is employed for any public work done pursuant to this Agreement by Contractor or by any subcontractor.

6. Contractor shall comply with and be bound by the provisions of Labor Code Section 1776, which requires Contractor and each subcontractor to (1) keep accurate payroll records and verify such records in writing under penalty of perjury, as specified in Section 1776, (2) certify and make such payroll records available for inspection as provided by Section 1776, and (3) inform the City of the location of the records.

7. Contractor shall comply with and be bound by the provisions of Labor Code Sections 1777.5, 1777.6 and 1777.7 and California Administrative Code title 8, section 200 et seq. concerning the employment of apprentices on public works projects.

Contractor shall be responsible for compliance with these aforementioned Sections for all apprenticeable occupations. Prior to commencing work under this Agreement, Contractor shall provide City with a copy of the information submitted to any applicable apprenticeship program. Within sixty (60) days after concluding work pursuant to this Agreement, Contractor and each of its subcontractors shall submit to the City a verified statement of the journeyman and apprentice hours performed under this Agreement.

H-2

8. Contractor acknowledges that eight (8) hours labor constitutes a legal day’s work. Contractor shall comply with and be bound by Labor Code Section 1810.

Contractor shall comply with and be bound by the provisions of Labor Code Section 1813 concerning penalties for workers who work excess hours. The Contractor shall, as a penalty to the City, forfeit twenty-five dollars ($25) for each worker employed in the performance of this Agreement by the Contractor or by any subcontractor for each calendar day during which such worker is required or permitted to work more than eight (8) hours in any one (1) calendar day and forty (40) hours in any one calendar week in violation of the provisions of Division 2, Part 7, Chapter 1, Article 3 of the Labor Code.

Pursuant to Labor Code section 1815, work performed by employees of Contractor in excess of 8 hours per day, and 40 hours during any one week shall be permitted upon public work upon compensation for all hours worked in excess of 8 hours per day at not less than 1 and 1/2 times the basic rate of pay.

9. California Labor Code Sections 1860 and 3700 provide that every employer will be required to secure the payment of compensation to its employees. In accordance with the provisions of California Labor Code Section 1861, Contractor hereby certifies as follows:
“I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for workers' compensation or to undertake self-insurance in accordance with the provisions of that code, and I will comply with such provisions before commencing the performance of the work of this contract.”

10. For every subcontractor who will perform work on the project, Contractor shall be responsible for such subcontractor’s compliance with Chapter 1 and Labor Code Sections 1860 and 3700, and Contractor shall include in the written contract between it and each subcontractor a copy of those statutory provisions and a requirement that each subcontractor shall comply with those statutory provisions. Contractor shall be required to take all actions necessary to enforce such contractual provisions and ensure subcontractor’s compliance, including without limitation, conducting a periodic review of the certified payroll records of the subcontractor and upon becoming aware of the failure of the subcontractor to pay his or her workers the specified prevailing rate of wages.

Contractor shall diligently take corrective action to halt or rectify any failure.

11. To the maximum extent permitted by law, Contractor shall indemnify, hold harmless, and defend (at Contractor’s expense with counsel acceptable to the City) the City, its officials, officers, employees, agents, independent contractors, and volunteers from and against any demand or claim for damages, compensation, fines, penalties, or other amounts arising out of or incidental to any acts or omissions listed in this Exhibit “H” by any person or entity (including Contractor, its subcontractors, and each of their officials, officers, employees, and agents) in connection with any work undertaken or in connection with the Agreement, including without limitation the payment of all consequential damages, attorneys’ fees, and other related costs and expenses, except for such loss or damage which was caused by the sole negligence or willful misconduct of the City. This indemnification obligation shall survive the termination of the Agreement.