Roseville City Council
March 15, 2023

CITY OF ROSEVILLE

NOTICE FOR PROPOSALS

RFP Depository Banking Services And Merchant Services

NOTICE IS HEREBY GIVEN that proposals for Depository Banking Services And Merchant Services will be received by the City of Roseville. Proposals will be accepted ONLY at the office of the City Clerk, Civic Center, 311 Vernon Street, Roseville, CA, 95678 or submitted via electronic mail to [email protected], until 3:00 p.m., August 25, 2022. Said proposals will be evaluated and results will be made public after completion of the negotiation process with the selected Institution. The City reserves the right to reject any or all proposals and to waive any informalities or irregularities in any proposal or in the proposal process.

_______________________ ____________________________ July 27, 2022 Nick Rosas Accounting Manager

___________________________________________

IMPORTANT!!!

The City is not responsible for misdelivered proposals, and the proposer is strictly liable for its chosen metho d of delivery. It is the proposer’s sole responsibility to make sure that proposals arrive at the proper location. Any proposal which does not actually arrive in the City Clerk’s Office by the RFP due date and time will be rejected as non-responsive, even if properly addressed or delivered to another City Department.

Your proposal MUST be addressed and delivered as follows:

City of Roseville
Attn: City Clerk Department
311 Vernon Street
Roseville, CA 95678

The proposer is also directed to include the attached “Sealed Proposal” label on the outside of the package or envelope, so that it is visible when delivered to the City.

Or emailed to:
[email protected]

RFP# 10-026

DEPOSITORY BANKING SERVICES AND MERCHANT SERVICES

TABLE OF CONTENTS

SECTION Page

1.0 INTRODUCTION 5

2.0 TENTATIVE RFP PROJECT SCHEDULE 6

3.0 SCOPE OF SERVICES 6

4.0 REQUIRED FINANCIAL INSTITUTION INFORMATION 8

5.0 REQUIRED BANKING SERVICES 10

6.0 ADDITIONAL OR ALTERNATE SERVICES 19

7.0 OPTIONAL BANKING SERVICES 19

8.0 REQUIRED MERCHANT SERVICES 21

9.0 ASSURANCE OF DESIGNATED PROJECT TEAM 26

10.0 PROPOSAL FORMAT REQUIREMENTS 26

11.0 SUBMITTAL INSTRUCTIONS 28

12.0 EVALUATION CRITERIA 29

13.0 SELECTION PROCESS 29

14.0 GENERAL TERMS AND CONDITIONS 30

15.0 ATTACHMENTS
ATTACHMENT A – PROPOSED BANKING FEES 36
ATTACHMENT B – PROPOSED MERCHANT SERVICES FEES 37
ATTACHMENT C - PROPOSER’S CERTIFICATION 38
ATTACHMENT D - PRIMARY BANKING SERVICES AGREEMENT 39
ATTACHMENT E – NON-COLLUSION DECLARATION 40
ATTACHMENT F – SEALED PROPOSAL FORM 41

1.0 INTRODUCTION
The City of Roseville (hereinafter “City”), is soliciting proposals from qualifying financial institutions to provide complete Depository Banking Services And Merchant Services. This will be a competitive negotiation process. Qualified financial institutions (hereinafter “Institution (s)” or “Proposer(s)”), that meet the requirements set forth in this Request for Proposals (hereinafter “RFP”), and are capable of providing the services requested are encouraged to participate.

The City intends for its banking partner to provide state-of-the-art technology to assure that its current banking needs would be met for all departments and allow the City to continue to incorporate technological changes and improvements into its operations over the period of the contract. Because all services are expected to be provided electronically, institutions outside the municipal boundaries of Roseville are encouraged to propose. The contract is to begin approximately March 1, 2023, and is to be for a three-year period with the City option to renew for one additional two-year renewal period.

Through this contract the City intends to minimize banking costs, improve operational efficiency, and maximize its investment capabilities. This RFP, which represents the City’s cash management goals, also specifies all required qualifications, the required banking and merchant services, the estimated activity volumes on all accounts, the method of compensation, submission instructions, and contract award provisions. All qualified institutions are invited to submit a proposal.

Institutions responding to this RFP must be insured through the Federal Deposit Insurance Corporation (FDIC) and must be able to demonstrate a capacity to meet the City’s requirements as stated in the RFP through responses to the questions presented in the RFP.

1.1 CITY OVERVIEW
The City of Roseville is an incorporated city with a population of more than 151,000 residents, located in Placer County off of Interstate 80, approximately 16 miles northeast of Sacramento, California. The City of Roseville is a Charter city operating under the City Council/City Manager form of government.

1.2 PROPOSAL SUBMITTAL
RFP proposal submittals may be delivered to the Office of the City Clerk, Civic Center, 311 Vernon St., Roseville, CA 95678 via common carrier, hand delivered, or submitted via electronic mail to [email protected] by the specified proposal due date and time. Complete and attach the “Sealed Proposal” label (ATTACHMENT F) to the outside of the proposal packaging if delivering or hand carrying a hard copy of the proposal, so it is visible to the City Clerk. If submitting a proposal via electronic mail, then include the RFP title and RFP number in the subject line of the email. NOTE: The City Clerk’s office is only open until noon on Fridays.

1.3 CALIFORNIA SECRETARY OF STATE REGISTRATION
The City requires all corporations, limited liability companies and limited partnerships to be registered to do business in the State of California. On a separate sheet of paper, please include a screenshot of your “ACTIVE” status with your proposal submittal, which can be obtained by accessing this link:
https://businesssearch.sos.ca.gov/
.

1.4 INSTRUCTIONS
This RFP includes a description of the scope of services, proposal requirements, and instructions for submitting your proposal. Failure to follow these instructions may result in rejection of your proposal.

No oral representations or interpretations will be made to any proposer as to the meaning of this RFP.

Direct all inquiries regarding this RFP in writing no later than August 10, 2022, to Nick Rosas by accessing the RFP from the City’s website at:
https://www.roseville.ca.us/business/procurement_services/bids_rfps

Do not contact other individuals or City departments in this regard. Information provided by anyone other than the above contact may be invalid and proposals which are submitted in accordance with such information may be declared non-responsive.

In the event that it becomes necessary to revise any part of this RFP, written addenda will be issued. Any amendment to this RFP is valid only if it is in writing and issued by the City department issuing the RFP.

No oral interpretations or answers shall bind the City unless confirmed by the City in writing.

All addenda for this RFP will be distributed through PublicPurchase.com to proposers who have registered with PublicPurchase.com and who have downloaded the RFP. Additionally, the Notice of Intent to Award will be posted on PublicPurchase.com. It is the proposer’s sole responsibility to monitor PublicPurchase.com for possible addenda to this RFP and for the Notice of Intent to Award. Failure of proposer to retrieve addenda or the Notice of Intent to Award from PublicPurchase.com shall not relieve him/her of the requirements contained therein or the timelines associated therewith. Additionally, failure of proposer to return a signed addendum, when required, may be cause for rejection of his/her proposal.

2.0 TENTATIVE RFP PROJECT SCHEDULE
The following represents the tentative schedule for this RFP. Any change in the scheduled dates for the Deadline for Final Questions or Proposal Submission Deadline will be advertised in the form of an addendum to this RFP. The schedule for the evaluation process and other future dates may be adjusted without notice.

RFP Released by the City……………………………… July 27, 2022

Deadline for Final Questions…………………………... August 10, 2022 City Responses to Written Questions………………….. August 18, 2022 Proposal Submission Deadline………………………… August 25, 2022 (3 PM PST) Institution Interviews as needed………………………. Week of September 5, 2022 Contract Negotiations…………………………………… September 2022
Contract Approval by City Council……………………. October 19, 2022 Commencement of Services.…………………………… March 1, 2023

3.0 SCOPE OF SERVICES

3.1 Financial Overview and General Scope - The City currently maintains nine (9) accounts organized and reported in three reporting groups with the average monthly ledger balances as shown below:

• Concentration Account $ 19,000,000
• Accounts Payable Account ZBA
• Payroll Account ZBA
• City Internal Account $ 455

• Wittman EMS Fee Deposits $ 54,040

• Housing Authority Account $ 908,865
• Housing Authority Escrow Account $ 69,912

Each month’s balances for a twelve-month period are detailed on Attachment A (Proposed Banking Fees) along with the service type and usage for each account. Housing Authority accounts are reported separately as it is an independent entity. The balance for the entire relationship averages $23,432,127 and the $19 million balance in the Concentration account is for the compensating balance. The majority of banking activity occurs in the City’s Concentration Account which acts as the master account.

Besides property tax revenue, which is received in January and May, other tax and other service fee revenue is received throughout the year. The City utilizes an internal sweep mechanism with three (3) accounts and a commercial paper sweep. This RFP anticipates a move to a fee basis and a sweep to commercial paper or a money market mutual fund.

The City is extremely interested in obtaining and maintaining highly competitive interest rates. Market sweep rates and interest-bearing rates in interest bearing accounts and money market accounts as well as the ECR will be of particular interest to the City. These rates are required below in the RFP questions.

The City reserves the right to change from fee basis to compensating balance basis throughout the contract period.

Most wires, securities transactions, transfers, and ACH transactions process through the Concentration Account. Utility credit card payments as well as other credit card payments are currently clearing through Elavon under a separate contract with funds deposited directly into that account.

Merchant services are included as a required service (Section 8.0) in this RFP. Historical spend information is found on Attachment B which is also to be used for proposed fees and costs for merchant services.

The City uses the Oracle Fusion Cloud ERP system and assumes the Proposer will have the ability to interface with this system. Utility payments are remotely posted in that office and information manually applied to the City utility system application internally. Other deposits from various departments are directed to Finance, verified and consolidated for one bank deposit. This process does not currently use remote deposit for checks. E-box payments are downloaded from the banking site to the cash receipts application. The e-lockbox is in place and handles an average of 12,991 items per month.

ACH is used to pay vendors and to receive tax and state payments as well as other payments.

Bi-weekly payroll checks are issued from the Payroll Account for approximately 1,300 total employees (which may rise above 1,500 in summer) and a gross monthly payroll of $11.5 million. Direct deposit is not mandatory but used by approximately 96% of the total employees. Manual checks are still being written. The bank will be expected to follow standard SWACHA regulations for deposit of employee funds on the scheduled date as defined by the City.

Attachment A contains the banking services monthly volumes on a one-year aggregated relationship history. It records all activity in those months. No account analyses will be supplied to proposers for this RFP.

The Finance Department has total oversight of banking, accounts payable, and payroll operations as well as responsibility for the merchant services contract. All reporting and reconciliation will be accomplished through the Finance Department.

Any or all City funds may be maintained and invested by the City outside this contract. The City will be under no obligation to maintain time or demand funds in the bank except when fees are paid under a compensating balance basis. In the area of safekeeping/custody, the City averages approximately 160 CUSIPs and $775 million par in book entry (non-ABS/MBS) securities.

3.2 Multiyear Agreement - The initial contract will be from date of award through February 28, 2026.

The City reserves the right to renew the contract two additional years at its sole discretion. The Institution receiving the contract award for the initial contract will retain that contract award throughout the life of the contract, including the optional renewal years.

The initial contract will be awarded based on the prices determined through the initial contract negotiation process. Sixty days prior to the expiration date of the current contract, the City is willing to re-negotiate out-year pricing (increases and/or decreases) based on market fluctuations. The pricing for the two-year renewal will be evaluated based on what the City deems to be fair and reasonable pricing.

Any requests made by the Institution for a price increase must be fully documented utilizing an appropriate Consumer or Producer Price Index or other relevant market data to justify a price change. In its request for price increases Institution shall cite sources, specific conditions, and document how those conditions affect the cost. The City is also willing to re-negotiate pricing if it is affected by catastrophic circumstances (example: unforeseen national/world crisis or acts of God).

Price adjustments will not be automatic. They must be mutually agreed upon by both the City and the Institution. The City will review the proposed pricing and determine if it is allowable, fair, reasonable, and in the best interest of the City to extend the agreement.

4.0 REQUIRED FINANCIAL INSTITUTION INFORMATION

4.1 To be qualified, the Proposer must be a federally or State of California chartered depository institution with full banking and merchant services. The Proposer must qualify as a designated California Depository.

A. Creditworthiness
In order to fulfill the City’s fiduciary responsibility for public funds the proposal shall respond to and provide the following. The City wants to ensure that the successful Institution has the necessary facilities, ability, experience, and financial resources to provide the services specified herein in a satisfactory and timely manner.

i. Provide a link to the audited annual financial statement for the most recent fiscal period. The bank will be required to submit an audited annual financial statement to the City each year of the contract period, as soon as it is publicly available. Provide the link and confirm agreement to this requirement.
ii. Provide certification of the bank’s Community Reinvestment Act (CRA) rating by its rating agency. The bank will be required to notify the City of any change in this rating during the contract period as soon as it is publicly available. Confirm agreement to this requirement. iii. Provide the most recent senior and subordinate debt ratings of the bank’s holding company. If not rated, provide the bank’s most recent four quarters rating from an independent rating agency such as Highline or Veribanc. The bank will be responsible for notifying the City within thirty

(30) days of any change in any ratings during the contract period. Confirm agreement to this requirement.
iv. Fully detail the insurance coverage carried (or self-funded) by the Proposer for worker’s compensation and liability coverage.
v. Please list and explain any pending bankruptcies, liens, stop payment notices, judgments, lawsuits, arbitrations, mediations, foreclosures, and any similar actions filed or resolved in the past three (3) years.
vi. Please indicate whether a public entity has ever terminated a contract early with your institution for breach, and if so, please explain.

B. Customer Service and Community Service
Service is a critical element for the City and will be a primary focus of the evaluation. Describe the bank’s customer service philosophy and approach to satisfying this need through the following responses.

i. Describe the bank’s philosophy of customer service. What is distinctive about the bank’s approach to customer service? How will the bank satisfy the City’s need for timely and effective customer service?
ii. What role do the professionals in the local bank play to provide the City with relationship support?
iii. What holding company support is provided (if applicable)? How are these representative support teams organized?
iv. Is service and overall contract performance monitored at the holding company level? v. What is the bank's approach to service automation? How does the bank intend to support the new and ongoing automation needs of the City? How will this impact the City now and throughout the contract period?
vi. Are there any new services planned which may impact the City? When are these planned to be available?
vii. Is the bank offering any transition or retention incentives? Describe fully and quantify completely.
viii. How has the bank prepared for natural or man-made disasters? What support will the bank be able to offer the City in a disaster situation to maintain stable banking functions? ix. The City requires the right to use a third-party auditor to review the City’s accounts, collateral, transactions, and bank records at any reasonable time acceptable to the bank. Confirm agreement with this condition.
x. What level of community service does the bank and its employees contribute to Roseville and its residents?
xi. The bank will not be required to review or certify to a review of the City’s Investment Policy, but a review of the policy is recommended. The investment policy can be found in the City’s Financial Policies at the bottom of its Financial Transparency web site at:
https://www.roseville.ca.us/cms/One.aspx?portalId=7964922&pageId=8916788

C. References.

List references from three comparable California public entity banking clients and three merchant services clients (if not a client of both services). For each reference, include the length of time under contract, a client contact, title, and email address.

D. Depository and Service Agreements, Merchant Service Agreements

Provide a copy of all bank service agreements, including those for the Optional Services Section, which will be required to provide the services under the contract for services rendered.

Provide a copy of the Firm’s standard merchant services agreement. A separate contract will be appropriate for merchant services, as part of the overall award, and will also be reviewed before award of contract.

The City anticipates that any City changes required on the Bank agreements will be made and agreed to before award of the contract. The Depository Agreement must be agreed to in totality before award of the contract.

i. Provide all service agreements required for provision of the banking services (including all Required and Optional Services) proposed.
ii. Provide the agreement for merchant services.

E. Banking Implementation timeline.

The contract period will commence approximately March 1, 2023. The City recognizes that not all services and funds will be transferred on or by this date but requires that all services be available for use by that date. The City will attempt to move the majority of funds into the bank within 60 days of the start date of the contract, if feasible. All funds and services are planned to be transferred by May 1, 2023.

Defaults in promised delivery of services, without reasons acceptable to the City, or failure to meet the terms or conditions of the depository contract without remedy, shall result in an event of default or the City having the option to terminate the contract, but the exercising of such option to terminate the contract does not limit any other remedies the City may have for damages or other relief under law.

i. Provide a proposed, detailed timeline for implementation of the contract and transition activities.

Include each activity required defined by its responsible party and any assigned responsibilities.

Denote any limitations or potential delay points. The timeline must reflect the number of business days required to put the services in place or the end date of when such services will be in place and available to the City.

5.0 REQUIRED BANKING SERVICES

Required Banking Services - It is the City’s intent that the contract negotiated between the City and the Depository selected through this process will encompass all the services and conditions required here.

Additional or Alternative Services offered by the Proposer may be included in the Section 6.0.

Alternative Services is provided for the Proposer to offer new or alternative services available but not currently contemplated by the City. Optional services for the City’s review are presented for response in Section 7.0.

The Required Services are minimum requirements and any Proposer refusing or failing to provide such minimal services will not be considered for selection as the Depository.

A. Account Structure

A listing of the nine current accounts and services currently in use is found on ATTACHMENT A - Proposed Banking Fees (One by account Group and one for the total relationship). The City may be required or may desire to open additional accounts or close/change accounts during the contract period.

Any new accounts shall be charged at the same contracted amount.

Under this contract, the City will require the option to determine to pay for services on a fee or compensating balance basis. It is anticipated that the City will initiate the contract on a fee basis with rates rising. The City wants all its funds to be continuously earning at the best, then-current market rates and is therefore using a sweep mechanism. The sweep is currently to commercial paper but a money market mutual fund striving to maintain a $1 NAV will be considered.

Changes in interest rates will dictate the City's choice of payment methodologies on an ongoing basis.

An automated, daily sweep to a AAA-rated money market mutual fund or commercial paper, if applicable and competitive, should be proposed in order to reach full investment goals and to minimize collateral requirements and balance-based fees.

If a money market fund is being proposed, the fund must be rated AAA by at least one nationally recognized rating service and must strive to maintain a $1 NAV. If commercial paper is to be used for the sweep the paper must be rated A1/P1 or better. Neither a repurchase agreement nor an off-shore account of any type is acceptable as a sweep investment vehicle.

i. Describe the bank’s ability to provide a ZBA-Master sweep structure. Can the bank sweep from individual accounts or must the sweep go through a master account? How is interest applied in each structure? Indicate your recommended structure.
ii. What is proposed as the sweep vehicle? (IntraFi will not be considered as a sweep vehicle.) iii. How will sweep activity be reported? On a detailed, daily basis or summarized on a monthly basis and how are these reported on the statement? Is a separate sweep account report available for the transactions? Define and provide a sample of the reporting for the sweep. iv. Will interest from the sweeps be applied at the account level if the sweep is from the individual accounts?
v. If it is proposed, provide the prospectus for the money market sweep fund. A AAA-rated, SEC registered fund striving to maintain a $1 NAV must be utilized for the sweep. vi. If the Bank cannot provide a sweep mechanism, or if alternative account types are proposed for the accounts, describe the account structure proposed including the type of accounts (interest bearing, money market, ZBA, etc.) along with the overall account structure. vii. The City expects highly competitive rates on all demand accounts and the ECR. If not a managed rate, for interest bearing accounts based on an index, provide the index. viii. Is the sweep processed as the last transaction of the day? If not, please describe. ix. Complete the following table with the rates for each category for the last twelve months and the current rate.

Type Past 12 Months Current Rate
ECR % %
Interest Bearing Accounts % %
Money Market Accounts % %
Sweep % %

B. Automated Cash Management Information Access

The City requires a single portal, web-based cash (treasury) information management service with prior and intra-day reporting. The City requires a high degree of automation within all service areas. Imaging of all checks, access and image retention is required. Imaging of paid items, deposit slips and deposit items also is required. Statements and account analyses should be available in electronic form along with access to archived information.

The City requires timely access to downloadable information for the City’s accounting software (Oracle Fusion Cloud) for reconciliation and posting purposes.

Minimum on-line services must include balance reporting, lockbox, stop pays, ACH, positive pay, account transfers, and wire transfers. Daily balance reporting should include detail on all transactions with summary reporting on closing ledger and collected balances along with one-day float, at a minimum.

i. Provide a link to the bank’s online service portal and a demo sign-on. ii. Fully describe the bank’s on-line service capabilities and systems, with examples. iii. Describe your search capabilities for historical transactions and reports as well as the ability to retrieve and download historical images.
iv. Are all reporting processes and services web-based? Is paper back-up from the City needed on any type transactions?
v. Does the bank currently provide banking services to other entities using the Oracle Fusion Cloud ERP system? Provide two public references using the Oracle Fusion Cloud including contact information.
vi. Do the bank’s systems include a cash forecasting module or capability? vii. Detail the availability and level of prior day and intra-day detail and summary reporting. When is prior day information available? Is intra-day information real-time or scheduled throughout the day for certain data?
viii. Define all transaction and summary history access/retention features. ix. Can customized reports draw across reporting modules and activities? Describe the cross functionality features.
x. Describe back-up procedures available to the City with any interruption in the automated system delivery of information or transaction input functions. xi. Describe provisions for off-site backup and continuation of services in local or regional disaster situations.
xii. What mobile services are available? Describe.
xiii. Describe all security protocols for online and mobile services. xiv. How and by whom is the administration of the security module established and maintained? xv. What are the hours of available technical support? Where is the technical support located? How is support provided?

C. Collection and Deposit Services

Standard commercial deposit services are required for certain accounts. Currently, geographically separate City departments make a daily deposit to Finance which then consolidates for one deposit delivered by armored car. The City does currently use one remote deposit scanner in the utility billing location. The City may consider additional sites under this contract.

Currently, the City contracts with Brinks armored car service under a separate City contract. The service makes multiple pickups at various departmental locations and then deposits all the deposits to City Hall. A consolidated deposit to the bank is made from City Hall. This process may be slightly altered to reduce float using location identification (on deposit slips) and location reporting through the bank, if available. The service is not paid for through the account analysis and the contractor may change during the bank contract period. Initially the City anticipates continuation of one business day deposit by the armored car service, but will evaluate possible changes. Deposits include checks and coin/currency. Change orders are currently sent to the City through the local branch by armored car but could be changed to online change orders.

The City acts as its own lockbox for utility payments which could change if the image lockbox optional service is implemented.

All check deposits are batched with tapes attached. Coin/currency is not rolled nor strapped. The City currently uses web-based utility payments through Invoice Cloud to collect credit card utility payments.

The software aggregates transactions and then transfers data daily directly to the merchant services provider (currently Paymentech Merchant Services).

All deposits received by the bank's established deadline must be processed same day. Immediate verification is not required. The bank shall guarantee immediate credit on all incoming wire transfers, on-us items, and security maturities and coupons. All other checks clearing will be based on the bank’s published availability schedule or remote processing schedule. Failure to timely credit the account will require payment reimbursement to the City at the then-current Fed Funds rate.

The City uses a 31-digit code on its deposit slip number in the MICR encoding to track deposits for reconciliation. Deposit tracking will be required under the new contract to speed deposits and improve deposit reporting.

The City does not currently utilize re-presentment of checks through ACH (RCK) but may consider its use during the contract period. Checks are currently represented automatically twice.

i. What e-receivables programs does the bank have available? How would you suggest the City work into more e-receivables processing?
ii. What is the bank’s daily cut-off time at a local branch and vault? iii. Must deposits be made to a vault? If so, where is the vault located? What delay may occur with vault deposits or transfers? Describe the process if the vault is not located in Roseville. Where is the vault located?
iv. Does the bank provide deposit location tracking through coded deposit bags or on coded deposit slips? Describe fully. Do daily online tracking reports include activity by location? Are all deposits designated by location and tracked as such through the reporting? Provide sample reports for location tracking on deposits.
v. Does the bank require or prefer strapping and rolling? Are there cost options/benefits for separating cash and checks? Coin and check? Strapping/rolling? vi. Is there any limit to the number of deposits in one deposit bag? Are these handled as separate advices?
vii. When are credit/debit advices sent to the City from the deposit locations? Are these advices sent electronically? (Preference will be given to electronic delivery.) Are images of originals provided with each advice?
viii. Does the bank have any program to actively assist the City with collection for vendors or ongoing repetitive citizen payments preferably through ACH?

ix. How does the bank handle discrepancies in deposit amounts? What dollar limits are used for decisioning? What settlement process is followed?
x. How and when does notification of return items take place? List the elements reported. xi. Does the bank provide e-lockbox services? Describe fully. The City currently uses an E-Box service to facilitate collections. The service handles an average of 13,000 items per month. xii. What type deposit bags are used or required? Are these available from the bank? At what cost? xiii. Are dual verification security measures used on all receipt of deposits (immediate and post) at each deposit location?
xiv. May deposits or credits be delayed for any reason? Describe. xv. If provisional credit is given on deposit before verification, when does verification occur? xvi. How much advance notice is required on coin and currency orders? Can orders be placed on line? Is there any minimum purchase requirement? What is the turn-around time on orders? xvii. Include a list of all the bank's deposit locations . xviii. Does the bank offer RCK (Re-presentment of Checks) with reissuance as an ACH debit? Describe.

D. Remote Electronic Check Acceptance

The City does currently use remote deposit for an average of 14,000 items per month and will continue this service for deposit of both consumer and commercial checks at the Utility Billing location. The City is anticipating the implementation at additional locations.

i. Describe the bank's process and capabilities for remote capture. Describe equipment needs, capabilities, and limitations. A web-based system is required. ii. Does the bank provide remote deposit processing currently? Give two comparable public agency references including a contact name and number.
iii. What is the final cut-off time? Are there any limitations on batch size or number of transmissions per day?
iv. If a check is accepted and subsequently returned by the bank NSF, define the process. v. What options does the City have in scanners for use with the process in various volume locations?
vi. Is the scanner equipment available through the contract: purchase or lease? List the equipment required along with its approximate cost(s).

E. Standard Disbursing Services

Standard disbursing capability for all disbursing accounts is required. Payment of all City checks without charge upon presentation especially for City employees is required. Checks are currently being written on the various accounts. The City requires positive pay services with payee name verification.

The City does not currently use integrated payables, electronic payables or virtual cards. The use of ACH has been limited for vendor payments and approximately 320 vendor checks are written weekly.

Additionally checks are used for water utility refunds. The City prints its checks on blank check stock.

The City currently uses (250-300) purchasing cards from a separate vendor which may change under this contract, with average monthly spend of $300,000 and 1,200 monthly transactions.

The City does not have a mandatory direct deposit policy but actively encourages its employees to move to direct deposit. Currently, 96% of the average 1,300 employees use direct deposit. Manual payroll checks are also occasionally written. Pay cards are not currently used.

i. When is daily check clearing information available online through intra-day reporting? How long are transaction details maintained online?
ii. Does the bank image all paid checks?
iii. Describe any payment consolidation services (e-payables) available. What data transfer options are available for payment consolidation systems?
iv. Define and illustrate the payee information provided the City for single and multiple payments. v. Describe the handling of exception or non-standard items through the payment consolidation process. Describe the error tolerance limitations and subsequent handling requirements. vi. Describe any options available for ease of check reconciliation. vii. Describe any virtual or SUA card programs available.

F. Stop Payments

The City currently averages 7 stop pays a month. An initial minimum of six months for the stop pay period is required. Currently the City has automatic renewals in place for all stop pays. An automated input process is required.

i. Describe the stop pay process and any bank policy on stop pays. ii. How long is the initial stop pay? How long is are the renewal periods? iii. How is a stop pay renewal or cancellation accomplished? Is a new stop pay required? iv. What is the deadline for same day action?
v. Will the on-line system verify if the check was cleared before accepting the stop pay?

G. Positive Pay and Reconciliation

Positive pay is required on check writing accounts with payee verification. The City requires positive pay services with complete indemnification for fraudulent checks. The proposal must provide a fully automated and web compatible transmission process. Check register transmissions will be made as part of each check run. Manual check information must be able to be input and transmitted online.

The City requires that positive pay files be immediately applied and distributed to all tellers.

The City has three accounts with full reconciliation combined with payee positive pay services on two of the accounts. An average of 1,534 positive pay items are processed monthly.

i. Describe data transmission file and timing requirements for posting check registers. Are file transmissions charged by file by detail item or both?
ii. Is positive pay input for manual checks available on-line? Describe fully. iii. Is exception reporting and handling managed totally online? Describe. iv. At what specific time is positive pay exception information reported to the City? How is notification made? Is email notification available or must the City sign-on and check for exceptions?

v. At what specific time is the positive pay response required for City exception elections? vi. Does the bank have payee positive pay? Describe.
vii. Does the bank review and scrub exceptions such as encoding errors for possible repair before creating a City exception item?
viii. Are all checks, including those received over-the-counter by the tellers, verified against the positive pay file before processing? How often is teller information updated? If not verified, what are the process, liability, and security on OTC transactions? ix. What is the bank’s liability policy for fraudulent checks hitting the positive pay accounts? x. Can the bank provide fraud control paper check stock? xi. Describe your partial and full reconciliation services. xii. Describe your deposit reconciliation process and reports. xiii. Describe transmission file requirements.
xiv. Is the bank currently able to create reports showing pending transactions which would then require further approval by City staff to upload to the City’s system? xv. When are reconciliation reports available? Are they online and downloadable? How long are they maintained online? Do they contain images of checks? xvi. Provide samples of full reconciliation reports.
xvii. Can the bank create a 'Post No Checks' block on accounts? Describe.

H. Wires and Internal Transfer Services

The City currently uses ACH rather than wires whenever possible but has approximately 43 outgoing and 10 incoming wires each month and an occasional international transaction. Most outgoing wires are non-repetitive and all are input online. Online input is required and online monitoring is preferred. The City uses wires for power purchases and paying agent transactions currently.

Incoming wire transfers must receive same day credit. Wire initiation and release must be available online. The City will require compensation for delays caused by bank errors at that day’s Fed Funds rate.

i. Can all wires and international transactions be initiated and monitored on-line? ii. Can repetitive templates be created and stored? Is there a template storage fee? iii. What level of security authorization/release do repetitive or non-repetitive wires require? Is authorization for repetitive and non-repetitive the same? iv. Is future dating of wires and transfers available? How far in advance? v. State wire access, posting, and cut-off times.
vi. State the bank’s policy on the use of ledger balances for outgoing wires in anticipation of scheduled activity or incoming wires.
vii. Can internal account transfers be processed totally on-line? viii. Are book transfer debits/credits all handled online?

I. Optical Imaging

In an effort to reduce paper handling and storage, the City is focused on imaged documents. An average of 9,500 deposited items are stored monthly.

i. Describe the bank’s optical imaging services and list all the items captured along with their retention schedules.

ii. What images are available on-line? When? How long are images available on line?

J. ACH Services

ACH service is currently used for payroll direct deposit (for 96% of an average 1300 total employees).

The City also uses a direct debit draws for approximately 2,300 utility payments per month. The water utility bills on a daily cycle. ACH is used for some vendor payments and the City plans to expand this use. The City requires pre-notification and filters/blocks on all accounts.

i. Is ACH service available for online individual transactions as well as file transmission? What are the cut-off times for each?
ii. Describe how individual ACH transactions are input online? What security features are in place? iii. What is the policy and process for handling of ACH returned items? iv. Can ACH items and files be future dated?
v. What specific filters and blocks are available on the accounts? Define and describe all your fraud filter and block options.
vi. What policy, process and time requirements exist for file and item reversals and deletions? vii. Are ACH addenda shown in their entirety on-line and on detail reporting, reports and statements? How many characters are on the trailer file? Is the entire trailer printed on reports and statements? Does this require additional EDI or other service or access? viii. The City will require pre-noting. Is the pre-note charged as a standard ACH transaction?

K. Safekeeping/Custody Services

All City investments will be made by the City Finance Department or its investment adviser and written instructions for settlement will be given to or transmitted to the bank safekeeping area by an authorized individual. The bank will be required to provide book-entry safekeeping services through the bank or a correspondent. Correspondent processing is not preferable.

All securities must be cleared on a delivery versus payment (DVP) basis and ownership clearly and timely documented by receipts. All interest payments and maturities shall be given immediate collected credit.

The City anticipates an average of between 160 book entry securities in safekeeping at any time with an average par value of $775 million in FRB or DTC safekeeping. Ownership of the securities must be perfected and evidenced by an original safekeeping receipt or access to online information directly to the City within one business day.

The bank’s brokerage services will not be used for investment purchases in order to perfect DVP.

Certificates of deposit may be purchased from the bank but these will be on a competitive basis.

i. Is online trade input available?
ii. Is online settlement monitoring available? Describe all options. iii. What safekeeping relationship is proposed? Will safekeeping be done in the bank or in a subsidiary or correspondent? Fully describe the transactions and relationship. iv. Identify any correspondent bank used for custody.
v. If a correspondent is to be used, define the process and confirm same-day crediting/debiting on all transactions. Describe any additional City actions required.

vi. Are safekeeping fees hard charged or available through the account analysis? vii. The City desires call and maturity notification. How and when can this be provided? viii. Will a security clear if incoming wires are expected where a wire number can be provided? ix. Are notifications sent on all transactions (purchase, sale, calls, and maturities)? When and how? x. What time are delivery instructions required? Is this a firm cut-off? Is there a fee charged for late instructions.

L. Collateral Requirements

The City requires a bank that is fiscally strong and able to provide the services described on an uninterrupted basis. As public funds the City falls under provisions of the California Government Code Title 5. Collateral will be in place at least two (2) days before any funds are transferred.

The bank will be responsible for the pricing of securities and daily monitoring and maintenance of margin levels. The City may minimize collateral costs through use of the sweep mechanism.

i. Confirm agreement to the California collateral conditions noting any detailed exceptions to each. ii. Will there be a fee for collateral?

M. Account Analysis

A monthly account analysis report shall be provided for each account and on a relationship basis.

i. Provide a sample account analysis.
ii. State how and when the analysis will be available each month. iii. Is the analysis provided online?
iv. How long is the analysis maintained on-line?

N. Monthly Statements

The bank shall provide monthly account statements on individual accounts and on a relationship basis.

All accounts are on a monthly cycle using the calendar month as cut-off. Timeliness of reporting is critical.

i. Provide a sample statement.
ii. When and how are statements available? Are statements provided online? iii. When is the statement available online?
iv. How long are statements maintained online?

O. Account Executive

To insure smooth contract implementation and continuation, a specific account executive and back-up must be assigned to the City account to coordinate services and expedite the solution of any problem.

The account executive should meet with City staff semi-annually on banking matters at a minimum.

i. Provide the outline for the client support structure to be provided to the City by the bank. What level of support is available from local representatives? ii. Explain how the proposed client support level will address problems and promote ongoing communications on a timely and efficient basis.
iii. Is there a protocol and/or system for monitoring and providing solutions to individual problems? iv. Provide the names and titles of the proposed account executives as well as their locations. v. What kind of technical support is available after business hours and on weekends?

P. Overdrafts

Every effort will be made by the City to eliminate net aggregate daylight and overnight overdraft situations.

i. State the bank’s policy regarding aggregate overdraft charges and the fees, if any.

6.0 ADDITIONAL OR ALTERNATIVE SERVICES PROPOSED
Alternate Banking Services - The City is always investigating new processes to streamline and improve internal operations. The proposer should use this area, if desired, to illustrate any alternatives and new services which it feels would benefit the City.

7.0 OPTIONAL BANKING SERVICES PROPOSED
Optional Banking Services - The proposal must include a response to each question in this section and all fees associated with the services must be shown with fee proposal. If the service is not available, respond as “Not available”.

The City continually investigates new services for use and possible inclusion under its banking services contract. The following services are not currently required but will be evaluated in terms of availability, feasibility, service levels, services provided and charges for current, or future, use under the contract.

The City will make its determination during the contract period as to whether a particular service will be used. If the service is initiated later in the contract period the services and charges stipulated in this proposal will be applied. If the bank currently does not offer the service but is planning to offer the service during the projected contract period, it should so stipulate along with the anticipated date of activation.

A. Commercial and Purchasing Cards

The City currently uses (250-300) purchasing cards from a separate vendor which may change under this contract, with average monthly spend of $300,000 and 1,200 monthly transactions..

These may be assigned to specific individuals or be used by a defined group.

i. Describe the bank’s program for (a) commercial credit cards and (b) purchasing cards for issuance to specific individuals or for general use by an institution. ii. What controls are available?
iii. What reporting is available? Is all reporting web-based? iv. What are the payment requirements?
v. Is there an annual fee? Are there any additional fees? vi. Does the card provide for a rebates? On what basis? vii. Can these cards be assigned to an individual but tied to the City?

B. Lockbox

The City currently does not use any external lockbox service for receipt and collection of bills or other receivables. The work is performed by City staff. Consideration is being given to a lockbox service which could be used to collect payments and transmit daily files with detail for downloading to City customer files.

The current utility remittance document is shown below. The account number is up to 12 digits (all numeric). The utility currently processes 7,000 physical check payments mailed monthly with a monthly billing cycle.

i. Describe the proposed lockbox service. Describe the work flow and processing of payments at your facilities.
ii. When and how is information available daily?
iii. Describe the potential implementation timeline. When could the lockbox be implemented? iv. What level of technical assistance would be given to the City to implement the lockbox and design or redesign the remittance document?
v. Where is the lockbox facility located? What city would be used for the remittance address? vi. When is mail collected and delivered to the facility? How many times daily? How many hours of operation each day?
vii. Is all remittance information captured and reported? Describe. viii. Can the lockbox handle credit card remittances?
ix. Describe the major components of your quality control checkpoints. x. Is image processing currently in place? Describe. Are there imaging costs for each item (check and remittance document)? Is there a separate fee assigned for the transmission of images? xi. Will mail be processed on all shifts including weekends? xii. Is there a formal procedure for responding to and correcting errors and problems? What is the average response time.
xiii. Provide the names, contact names and telephone numbers of at least two comparable public lockbox clients.
xiv. In the case of system failure, what are the back-up arrangements for processing? Are any delays expected in this situation?
xv. Describe the data transmission format and provide a sample reports created Is their full MICR capture?
xvi. What are the transmission times when information is available on the daily deposit(s)? Intra- day? How is the information made available?
xvii. Who is responsible for handling adjustments and error resolution? How?

8.0 REQUIRED MERCHANT SERVICES

8.1 Required Merchant Services - The minimum qualifications required of Proposer with respect to its Merchant Services are:

- Must provide end-to-end Merchant Services including credit and charge transaction authorization, routing and settlement for all major credit card brands and debit cards, gift cards, and other payment options.
- Must provide PIN-based debit card processing services including access to all major debit card networks. The City does not currently accept pin-based debit transactions. - Must be able to process individual card transactions ranging from a minimum of $1.00 to a maximum of $100,000.
- Must provide gross settlement using ACH to a designated City depository account no later than forty-eight (48) hours after the payment and credit records have been batched and transmitted. - Must have online reporting capabilities that will produce at a minimum daily/monthly summary reporting by Terminal ID and/or Merchant ID location:
• Total sales and transaction count by card type
• Average size by card type
• Total disputed charges by card type

- Must provide a detailed invoice for services on a monthly basis for all transaction costs (processing fees and other fees) associated with the payment and credit records processed.

Sufficient back up documentation to support all costs invoiced, including breakout by Merchant ID, card type, transaction type, gross sales, returns, net sales, and transaction counts must be provided with the invoice.
- Must continuously comply with Payment Card Industry (PCI) Data Security Standards (DSS) and work with the City to assure compliance by the City. • Must provide detailed documentation of PCI requirements of the City. • Must provide a secure portal for uploading PCI requirements for the City. - Must be able to provide a twenty-four (24) hour seven (7) day a week help desk for customer assistance to City departments.
- Must have the capability of servicing and/or replacing any non-functioning hardware within one business day after the City reports the problem.
- Must be able to provide electronic check processing services detailed below:
• Electronic check conversion at the point of sale
• Internet initiated check debits
• Check guarantee/verification
- Must perform such other functions normally contemplated to be the function of a Merchant Service Provider.
- Must provide initial and on-going training to City personnel as required related to payment and credit/debit card processing requirements, charge backs, accessing reports and transaction data, equipment, PCI changes, and/or other processes and procedures which may be required. - The Respondent’s software/interface and/or platform(s) must have the capability of processing and accommodating various point-of-sale third party software applications and multiple merchant accounts, to include the City’s current point of sale software Active Network. - Must work with the City to implement new gateways involving third party software applications and provide interfacing and conversion strategies as applicable and required.

Respond to each of the following questions:

A. Firm Stability and Background
i. Describe the Vendor’s background as a merchant services provider including major lines of business and name, number and location of divisions or operating units. Provide a brief history and background.
ii. Is a third party used for any other segment of the service?

B. Firm Competitive Position and Future Commitment to Providing Services i. What differentiates the Vendor and its service from that of other Vendors? ii. Explain the firm's representation on MasterCard or Visa boards or committees.

C. References and Current Client Base
i. Specify the category and number of customers and merchant accounts for which the Vendor is currently providing merchant services. What was the total transaction count and dollar amount processed in 2020-2021?
ii. What is the daily average number of transactions currently processed? What is the maximum daily processing capacity?
iii. Where are the processing centers? Is the processing structure designed for redundancy? iv. How would the City rank in volume among your customers, given the current number of transactions?

v. Provide the names, email addresses and phone numbers of two public agency references with comparable volumes and communication capabilities who are currently using the card processing services. Please select a mix of long-standing and recently acquired customers.

D. Relationship Representatives
i. List the names, titles, and location, of the primary relationship representative(s) that would be directly involved in and responsible for the contract and its implementation. ii. Describe the relationship management team's functional role and responsibility. iii. What is the expected turn-around time on issue resolution? iv. How often will the primary representative(s) meet with the City to assure that it is receiving the lowest discount/interchange rates?

E. Card Acceptance/Interface Processing
i. Does the Vendor support all major payment types, debit cards, gift cards, corporate cards, and other emerging options? Does support or cost vary for any of these? ii. Describe the hardware necessary for acceptance of credit and debit cards for all types of transactions.
iii. Can the Vendor use the equipment currently owned and used by the City (Ingenico model iSC250 and Verifone models-VX520 and VX820)? If not, what equipment will be required? iv. Does the Vendor provide the equipment on a lease or purchase basis? Describe the equipment maintenance plan on leases. What is the turn-around time on repairs/substitutions on leased equipment? What supplies will be provided under a maintenance contract, if utilized? v. Describe software necessary for acceptance of credit and debit cards on all transaction types. vi. Describe interface requirements and compatibility issues. vii. The City uses Active Network for Parks, Recreation and Library services, as well as Converge, ACI, Daycare Works and Invoice Cloud, for the web-based payment options currently. Can the Vendor process transactions from this and various gateways? Describe. viii. Indicate all payment gateways currently supported. What fees are applicable on setup? ix. Describe the process to add additional third party gateways after initial implementation. x. Describe telephone authorization options in the case of communication failures. xi. How is PCI compliance tested and confirmed? How are merchants certified? xii. What actions are taken to prevent our transactions from falling to a non-qualified category?

F. Authorization Processing
i. What authorization methods are supported and recommended? ii. What are the procedures to reverse/recall an incorrect authorization? iii. Describe any limitations on processing such as assigned “windows” for obtaining authorizations or settlement, number of files allowed per day, the number of transactions and/or dollar limits per file, or dollar amount per transaction authorized and settled? iv. Does the Vendor maintain direct authorization and settlement links to the various card organizations, or utilize a third-party network for authorizations? Is your firm introducing to a direct processor or is it the direct processor?
v. Do merchants incur any monthly access fee to connect to the authorization network? vi. Provide average response times for web and dial-up authorization methods for both peak and normal periods.

G. Settlement Processing
i. Describe the settlement process.
ii. Is all funding next day? Describe.

iii. What is the daily cut-off time for sales transactions to be transmitted to meet settlement deadlines?
iv. Is settlement made by ACH or Fed wire? Can settlement details be passed on ACH addenda? v. Do you allow for multiple settlement accounts by merchant? vi. How will settlements appear on the City’s bank statement? vii. What level of transaction detail is available?
viii. Are settlements on gross amount and fees charged monthly?

H. Ticket Retrieval and Chargebacks
i. Describe the ticket retrieval request process along with turnaround times. Is this all online? Does the Vendor support full document imaging?
ii. What is the process for ticket retrieval? State the average elapsed time from receipt of a retrieval request to merchant receipt.
iii. Define the chargeback cycle. What percentage of chargebacks is currently handled without merchant involvement? Does the firm have a standard rule-based logic to facilitate dispute resolution processing?
iv. Does the Vendor have a designated contact person and department to specifically manage chargebacks?
v. What chargeback reporting is available?
vi. Are chargebacks and adjustments netted from daily proceeds, or are they debited separately? vii. When will the City receive notification for chargebacks? viii. Does the firm have the capability to archive and retrieve transaction information? What information is stored and for what period of time?

I. Debit Card Processing
i. Describe the debit card processing capabilities.
ii. Describe the firm’s PINLESS debit card processing.
iii. Are debit card transactions routed automatically to the lowest cost network?

J. Technical System Capabilities
i. Is the firm’s processing software CPS (Custom Payment Service) compliant? ii. Does the firm’s software provide for integration in interface alternatives (such as XML, SOAP, Java, C++, COM, Perl, etc.?)
iii. What is the process for handling test transactions? Are test cards provided and if so, what types? Is the testing system separate from live operations?
iv. Outline the security measures in place for the protection of data transmitted for processing. Are all the major verifications available (CVV for Visa, CID for AMEX, and CVC for MC)? Do you support CVV2 (Card Verification Value 2)?
v. Describe smart card transactions if it differs from other standard credit card transactions?

K. Transmission Issues
i. Describe the monitoring and notification process if a transmission fails. ii. Does the processing system identify and eliminate duplicate transactions automatically?

L. Security
i. How are PCI compliance initiatives handled? How do you qualify merchants? ii. How are clients made aware of new PCI initiatives and general information? iii. What PCI training is available for IT and merchants' staff? Are there charges for these services?

M. Disaster Recovery

i. Is there a continuity plan for processing systems and platforms in a natural or man-made disaster situation? Describe local and system-wide back up and redundant systems. ii. What is the expected time frame to become operational should a catastrophic event occur at a merchant site?
iii. What is the up-time percentage the last two years?

N. Information Reporting
Complete and timely online reporting is a critical factor. The City requires full online reporting and download capabilities including the ability to define and sort information at various levels. Reporting should be comprehensive and allow for customization. The firm should make every effort to fully describe and illustrate the reporting capabilities in their response. A link to the system is preferable for evaluation.
i. Describe all reports available. Provide a sample of each detail and summary report available or a link to sample reports online. Are all reports available online? ii. Describe the daily and/or monthly reports available to the merchant and the City (for the overall relationship) for reconciliation purposes.
iii. What is the delivery time frame for reports and statements? iv. Are reports archived? For how long? Can all reports be downloaded? v. Is historical information regarding sales, refunds, and chargebacks maintained in a database for access by the merchant? For how long?
vi. Describe how multiple merchant numbers are reported and the flexibility afforded the merchant for customizing the reports. Can the City “roll up” multiple specific groups for reporting independent of other groups?

O. Implementation
i. The agreement implementation target date for these services is March 20, 2023. ii. After initial implementation, how are new merchant accounts established? iii. How are updates of PCI and industry-related rules or regulatory changes distributed? iv. The City currently goes directly to the PCI Compliance site to get certified. What comparable PCI compliance tools are provided by the vendor? Is this part of the contract? v. What if any reprogramming fees will be necessary concerning equipment owned by the City? vi. What changes will be necessary for replacing, if applicable, gateways owned currently by the current provider?

P. Customer Service
i. Is customer service available 24/7? How is it provided? ii. Describe the promotional support you provide. Are there any costs for this support? iii. Describe the firm’s customer service organizational structure. Will a specific customer service representative be assigned to handle this account?
iv. Does the firm schedule periodic meetings with customers to review the service? v. Does your system identify and eliminate duplicate transactions automatically? Describe process. vi. Does the firm offer processing solutions to perform (a) deferred billing, (b) installment billing and (c) recurring billing?

Q. Pricing and Contracts
i. Describe the firm’s overall pricing structure. Is the firm offering a fixed cost plus surcharges fee or an interchange plus fee?
ii. List all of the firm’s possible “non-qualified surcharges” categories on the cost proposal (such as reward card fees, etc.)

iii. When are discount fees deducted from the DDA account? Are discount fees calculated on gross or net sales?
iv. Are order charge slips, signs and other supplies available? How are the orders handled? What is the normal shipping time?
v. How are customers notified of association price adjustments?

9.0 ASSURANCE OF PRIMARY DESIGNATED PROJECT TEAM
Proposer shall assure that the designated primary project team, including sub-institution or sub- contractors (if any), is used for both the banking services and merchant services sections of this project.

Departure or reassignment of, or substitution for, any member of the designated project team, sub- institution (s) or sub-contractor(s) shall not be made without the prior written approval of the City. i. Confirm that designated project teams will be, as much as practically possible, stable on both banking services and merchant services.

10.0 PROPOSAL FORMAT REQUIREMENTS
Each response to this RFP shall include the information described in this section. Provide the information in the specified order. Failure to include all of the information specified may be cause for rejection. Additional information may be provided, but should be succinct and relevant to the goals of this RFP. Any additional general information that a proposing Institution wishes to include that is not specifically requested should be included in an appendix to the proposal.

Institutions are encouraged to keep the proposals brief and to the point, but sufficiently detailed to allow evaluation of the project approach. Unauthorized conditions, omissions, limitations or provisions attached to a proposal may render the proposal non-responsive and may cause its rejection.

Proposers are warned against making erasures or alterations of any kind, without initialing each and every such change. Proposals that contain erasures or irregularities of any kind, without such initialing, or omissions, may be rejected.

Preference is for electronic submissions. If provided via regular mail, the proposal should be bound or contained in a loose leaf binder. Document pages shall be 8-1/2 inches by 11 inches in size or folded to such a size. Use section dividers, tabbed in accordance with this section as specified below.

10.1 Cover Letter with the following information:
• Title and number of this RFP
• Legal Name and Mailing Address of Institution (include physical location if mailing address is a PO Box)
• Contact Person, Telephone Number, Fax Number, and Email Address for all RFP questions • A statement that the submitting Institution will perform the services and adhere to the requirements described in this RFP, including any addenda (reference the addenda by date and/or number).
• The letter should be signed by an individual legally authorized to bind the institution.

10.2 Signature Requirements - The attached Proposer’s Certification (Attachment C) shall be executed by an official(s) legally authorized to bind the Institution which states that the proposal

is valid for ninety (90) days. Note: This is ninety (90) days following the closing date for the submission of proposals.

• Proposals submitted on behalf of a Partnership shall be signed in the firm name by a partner or the Attorney-in-Fact. If signed by the Attorney-in-Fact, there shall be attached to the proposal a Power-of-Attorney evidencing authority to sign proposals, dated the same date as the proposal and executed by all partners of the firm.
• Proposals which are submitted on behalf of a Corporation shall have the correct corporate name thereon and the actual signature of the authorized officer of the corporation written (not typed) below the corporate name. The title of the office held by the person signing for the corporation shall appear below the signature of the officer.

10.3 Response to Questions Sections 4.0 through 8.0
Complete responses to each question in Sections 4.0 through 8.0 should be made in the order requested and include all pertinent information to fully answer each question.

10.4 ATTACHMENT A - Completion of Proposed Banking Pricing Form Attachment A is provided for proposed banking fees. Fees required by your institution to provide each service must be included on the Attachment (not simply on a pro forma). If additional categories are required by your institution then they should be added in the appropriate service section on the Attachment. All fees required by the bank to provide the required services should be shown on the Attachment and if additional fee categories are established by your institution these should be added into the sheet and priced accordingly.

The historical monthly usage averages for each fee category as defined by the current banking institution are provided in the hidden columns C through N. The Attachment is being provided in an Excel format to facilitate its completion.

Any Alternative or Optional Service being proposed should also be added to the Attachment with appropriate per item costs.

10.5 ATTACHMENT B – Completion of Proposed Merchant Services Pricing Form Attachment B is provided for proposed Merchant Services fees. Monthly volume and dollar histories are shown. If additional categories are required by your institution then they should be added in the appropriate service section on the Attachment. The Attachment is being provided in an Excel format to facilitate its completion.

All fees required to provide the required services should be shown on the Attachment and all additional fee categories should be added into the sheet and priced.

10.6 Required City Statements/Documents –Provide written statements of assurance regarding the following requirements in the proposal:
• Assurance of Designated Project Team for non-substitution for the designated members of the team without approval by City staff (Section 9.0)
• The absence of a conflict of interest (Section 14.9)
• Indicate your ability and agreement to fulfill the indemnification and insurance requirements contained in the Primary Banking Services Agreement (ATTACHMENT D) (Please note that actual certificates of insurance are not required as part of your submittal.)

• A statement that nothing contained in the submitted proposal will be proprietary (Section

14.15 and 14.28).

Submit the following documents with proposal:
• Proof of registration with California Secretary of State • Executed copy of Proposer’s Certification (Attachment C) • Executed copy of Non-collusion Declaration (Attachment E)

10.7 Exceptions –Provide any and all written proposed exceptions, alterations or amendments to the Scope of Services or requirements of this RFP, including the sample agreement (Attachment D).

The nature and scope of the proposed exceptions may negatively affect the evaluation of your submittal and the City’s determination of whether it is possible to successfully negotiate a contract with your institution.

11.0 SUBMITTAL INSTRUCTIONS

11.1 Your submittal package shall include the following:

• One (1) original and four (4) printed copies of your proposal; and • One (1) electronic copy of your proposal in PDF format on flash drive. • OR
If submitting your proposal via electronic mail, then send one (1) electronic copy of the proposal via email to [email protected].

11.2 Proposals shall be submitted not later than the time and date indicated on the cover page of this RFP and in Section 2.0. If mailing the proposal, then it shall be submitted in a sealed envelope or container and clearly marked with the RFP title on the outside of the parcel. Complete and attach the “Sealed Proposal” label (ATTACHMENT F) to the outside of the envelope or package containing your proposal.

11.3 Proposals shall be delivered to:

City of Roseville
Attn: City Clerk Department
311 Vernon Street
Roseville, CA 95678

Or electronically mailed to: [email protected]

11.4 The City shall not be responsible for proposals delivered to a person or location other than that specified herein.

11.5 Postmarks will not be accepted and proposals received after the deadline date and time will not be accepted or considered. No exceptions.

11.6 The City reserves the right to waive minor defects and/or irregularities in proposals, and shall be the sole judge of the materiality of any such defect or irregularity.

11.7 All costs associated with proposal preparation shall be borne by the proposer.

12.0 EVALUATION CRITERIA
The following evaluation criteria and rating schedule will be used to determine the most highly qualified firm(s).

Evaluation Criteria
Maximum
Points Possible
A. Experience and qualifications of firm and proposed
staff/sub-institutions/sub-contractors
(per Sections 4.0) 25
B. Understanding of the Project – Proposed Project Plan (Capability to provide services)
(per Sections 5.0 through 8.0) 50
C. Proposed Cost
(per Attachments A and B) 20
D. Earnings potential (Rates required in 5.0.A.ix.) 5

Total Possible Points: 100

13.0 SELECTION PROCESS

13.1 Award of the RFP shall be made to the responsible institution whose proposal is determined, through a formal evaluation panel process, to be the most advantageous to the City after the evaluation panel has taken into consideration the evaluation factors set forth in the RFP. A master averaged score sheet shall be created based on the selection committee’s initial evaluation. Proposals shall be scored according to the criteria stated above.

13.2 Proposals submitted will be reviewed by a selection committee. Institutions that have submitted the best and most complete proposals may be invited to an interview. The number of Institutions invited to an interview may vary depending upon the number of proposals submitted.

13.3 Should the City elect to conduct interviews with any proposing institutions, the following criteria shall be considered and each proposer ranked by the evaluation panel during the interview process:
a) Quality of presentation, b) Ability to meet the City’s business goals, c) Communication style.

13.4 The City reserves the right to make a selection after review of the proposals without oral interviews; therefore, the proposal should be submitted initially on the most favorable terms that the Institution might propose.

13.5 A contract will be negotiated with the Institution considered best meeting the City’s need for this project. In the event a mutually satisfactory contract cannot be negotiated with the City’s first choice, negotiations may be terminated and commenced with the Institution considered next best in meeting the City’s needs for this particular project.

13.6 The selected Institution will be required to execute the City Primary Banking Services Agreement.

The contract may further refine requirements and the scope of services and will provide for the terms and conditions of engagement.

13.7 The award of any contract is expressly contingent upon City Council approval and the availability of funds. City staff may not legally bind the City to a contract.

13.8 The City reserves the right to reject any or all proposals, or to waive minor irregularities in said proposals, or to negotiate minor deviations with the successful Institution(s). In the case of differences between written words and figures in a proposal, the amount stated in written words shall govern. In the case of a difference in unit price versus the extended figure, the unit price shall govern.

13.9 The City reserves the right to seek clarification on any or all proposal submittals to ensure the RFP specifications are met. Proposals may be rejected from any proposer who does not comply with the City’s request for clarification.

13.10 Once a decision has been made to award the contract, then a formal notice of the intent to award to the recommended proposer(s) shall be made by the Department.

13.11 A City of Roseville business license as well as all applicable permits, licenses and certifications required by local, state or federal law are required before the award of contract.

14.0 GENERAL TERMS & CONDITIONS

14.1 Standard Contract. Upon completion of the evaluation and recommendation for award, the selected Institution will be required to execute the Primary Banking Services Agreement prepared by the City, Attachment D.

14.2 Independent Contractor. At all times the Institution shall represent itself to be an independent contractor offering such services to the general public and shall not represent itself, or its employees, to be an employee of the City. Therefore, the Institution shall assume all legal and financial responsibility for taxes, FICA, employee fringe benefits, workers’ compensation, employee insurance, minimum wage requirements, overtime, etc., and agrees to indemnify, save, and hold the City, its officers, agents, and employees, harmless from and against, any and all loss, cost (including attorneys’ fees), and damage of any kind related to such matters.

14.3 Non-Appropriation. The City may terminate any resulting contract at the end of any fiscal year, June 30th, without further liability other than payment of debt incurred during such fiscal year, should funds not be appropriated by its governing body to continue services for which the contract was intended.

14.4 Conflict of Interest. The Institution shall warrant that no official or employee of the City has an interest, has been employed or retained to solicit or aid in the procuring of the resulting contract, nor that any such person will be employed in the performance of such contract without immediate divulgence of such fact to the City. Institutions submitting a proposal in response to this RFP must disclose any actual, apparent, direct, indirect, or potential conflicts of interest that may exist with respect to the Institution or management or employees relative to the services to be provided to the City. Conflict of interest issues may require consultation with legal counsel.

If an Institution has no conflicts of interest, a statement to that effect must be included in the proposal (Section 10.6). Violation of this section shall be a material breach of the contract entitling the City to any and all remedies by law or in equity.

14.5 Undue Influence. The Institution shall warrant via an executed Proposer’s Certification (Attachment C) that no undue influence or pressure is used against or in concert with any officer or employee of the City in connection with the award or terms of the contract that will be executed as a result of this RFP, including any method of coercion, confidential financial arrangement or financial inducement. No officer or employee of the City shall receive compensation, directly or indirectly, from the Institution, or from any officer, employee or agent of the Institution, in connection with the award of the contract or any work to be conducted as a result of this RFP. Violation of this section shall be a material breach of the contract entitling the City to any and all remedies by law or in equity.

14.6 Non-Collusion. Institution submitting proposals shall warrant via an executed Proposer’s Certification (Attachment C) that their offer is made without any previous understanding, agreement or connection with any person, firm or corporation submitting a separate proposal for the same project and is in all respects fair, without outside control, collusion, fraud or otherwise illegal action. This condition shall not apply to proposals which are submitted by firms who have partnered with others to submit a cooperative proposal that clearly identifies a primary Institution and the associated sub-institutions or sub-contractors. Proposers shall also submit a properly completed and executed “Non-collusion Declaration” which is attached as Attachment E.

14.7 Indemnification & Insurance Requirements. The City’s standard indemnification and insurance requirements are provided in the sample contract, included in Attachment D. All costs of complying with the insurance requirements shall be as included in your pricing. The selected Institution shall provide complete and valid insurance certificates within ten (10) days of the City’s written request. Failure to provide the documents within the time stated may result in rejection of the Institution’s proposal. If an institution takes exception to the indemnification and insurance requirements, then the nature and scope of the proposed exceptions may negatively affect the evaluation of that Institution’s submittal and the City’s determination of whether it is possible to successfully negotiate a contract with that institution. Submitting exceptions are at the institution’s own risk.

14.8 Cost of Preparing Proposal. The City shall not pay any costs incurred by any Institution in preparing or submitting a proposal in response to this RFP.

14.9 Proposals Property of the City. All documents or materials submitted with or in conjunction with any proposal, including but not limited to electronic files, shall become the property of the City after the proposal submission deadline. No submission documents will be returned. During negotiations, the scope of services may be amended by the City and negotiated based upon ideas provided by other proposers or any other source.

14.10 Proposals are Public Records. All proposals submitted are subject to the public disclosure requirements under the laws of the State of California, unless the City identifies and exercises a right or obligation to exempt any record from public disclosure. However, proposals will not be disclosed until negotiations are complete and a recommendation for selection and award is made.

14.11 Protests.

(a) Protest Requirements

(1) Any proposer who is aggrieved in connection with the solicitation or award of a contract may file a protest with the City Clerk’s office. The protest must be received in writing by the City Clerk’s office within seven (7) calendar days after such aggrieved proposer 1) knows or should have known of the facts giving rise thereto or 2) the date of the notice of intent to award, whichever is sooner. In no event shall a protest be allowed after an award has been made by City Council. If the seventh calendar day falls on a weekend or City holiday, the protesting party may submit the protest prior to close of business on the first business day following such weekend or holiday. Failure to submit a timely protest shall bar consideration of a protest.

(b) Grounds for Protest

(1) The alleged grounds for protest shall be limited to the following: (a) computation errors, (b) violations of local, state, or federal law, or (c) the City’s failure to follow the procedures specified in this Policy.

(2) The protest shall state all grounds claimed for the protest and include supporting documentation. Failure to clearly state the grounds for the protest and provide supporting documentation shall be deemed a waiver of all protest rights.

(c) Administrative Review

Upon receipt of the protest and after determining the protest was properly filed, the Department Director shall provide a copy of the protest to other proposers who might become aggrieved as a result of the protest and issue a written decision within fourteen (14) calendar days after receipt of the protest. The protest will be evaluated by the Department Director, the City Attorney’s Office, and the Purchasing Manager. The protesting proposer shall promptly provide any information requested by City staff as part of such investigation. The decision shall either deny or uphold the protest and include reasons for the decision. The written decision shall be final.

(d) Stay of Action During a Protest

In the event a protest is filed under Section 14.16, the City shall not proceed further with the award of the contract until the protest is resolved, unless:

(1) The Director of Central Services makes a determination that the award of the contract without delay is necessary to protect a substantial interest of the City, or

(2) The City decides to reject all proposals and issue a new RFP.

14.12 Rejection of RFP. The City reserves the right to reject any or all proposals, to waive defects or irregularities in any proposal or in the RFP process, and to offer to negotiate or contract with any Institution in response to any RFP. This RFP does not constitute any form of offer to contract.

14.13 Multiple Award. The City reserves the right to award the contract to multiple institutions when applicable.

14.14 Increasing/Decreasing Portions of RFP. The City reserves the right to increase or decrease the amount of any portions of the work represented in the RFP and/or to omit portions of said work, as may be deemed necessary by the City.

14.15 Rejection as Non-Responsive. Proposals may be rejected as non-responsive at the City’s sole discretion if there are alterations of form, the proposal is conditional or the proposal is incomplete.

14.16 Modifying RFP. The City reserves the right to modify any portion of, or to postpone or cancel this RFP at any time, and/or reject any and all submissions without indicating any reason.

14.17 If no proposal is accepted, the City may elect to have the services performed in some other manner.

14.18 Rejecting Team Members, Firms or Sub-institutions. The City reserves the right to reject individual team members, firms, sub-institutions or sub-contractors and request substitution prior to contract award.

14.19 Local Business, Small Business, Minority and Women Owned Business. Although no preferences will be given, the City highly encourages submission of proposals by local businesses, by small business owners, and by minority and women-owned businesses.

14.20 Withdrawal of Proposals. Proposals may be withdrawn prior to the date and time specified for proposal submission with a formal written notice by an authorized representative of the proposer delivered to the City Clerk’s Office. Proposals submitted will become property of the City after the proposal submission deadline.

Proposals may not be withdrawn for ninety (90) days after the due date unless the City enters into a contract with another Institution prior to the expiration of that ninety (90) day period.

14.21 Prohibited Transmittals. No telephone or facsimile proposals will be accepted. If a photocopy is submitted, the proposal must be signed in ink.

14.22 Proposal Postponement and Amendment. The City reserves the right to revise or amend the RFP or specifications up to the time set for opening of the proposals. Such revisions and amendments, if any, shall be announced by amendments to this RFP through the City’s web site.

Copies of such amendments shall be furnished to all prospective proposers. Prospective proposers are defined as those proposers who have registered and are on the City’s RFP list for this service. If revisions and amendments require changes in quantities, prices or scope of services, the date set for opening of the proposals may be postponed by such number of days as in the opinion of the City shall enable proposers to revise their proposals. Proposals which fail to acknowledge a substantive addendum to the RFP, as determined by the City Attorney’s Office, on the City supplied addendum form will be rejected as non-responsive. Any revisions or amendments to the RFP will become incorporated into any contract awarded pursuant to the RFP.

14.23 Proprietary Information. Proposers submitting a proposal in response to this RFP must provide a statement that nothing contained in the submitted proposal will be proprietary. (Section

10.6) However, if a proposer desires to claim a privilege against public disclosure for a trade secret or other proprietary information, such information must be submitted with the proposal in

a separate envelope marked “confidential.” The City Attorney’s Office will determine if the information is in fact proprietary, based on state and federal law. Note that under California law, a price proposal to a public agency is not a trade secret. The Institution shall defend, indemnify and hold harmless the City regarding any claim by any third party for the public disclosure of the “confidential” portion of the proposal.

14.24 Right to Request Additional Information. During the evaluation process, the City reserves the right, where it may serve the best interests of the City, to request additional information and clarifications from proposers. Such information will be requested in writing to the specific proposer. This information will become a part of the original proposal submitted by the specific proposer and will be used by the City in evaluating the proposal and will not be shared with other proposers during the evaluation and negotiation process.

14.25 Modification of Proposals. Modification of a proposal already received will be considered only if the modification is received prior to the deadline date for receiving proposals. All modifications shall be made in writing, executed, and submitted in the same form and manner as the original proposal.

14.26 Examination of Contract Documents. Each proposer shall thoroughly examine and be familiar with the terms of this RFP, the Primary Banking Services Agreement (Attachment D), legal and procedural documents, general conditions, specifications, and addenda (if any), which will constitute the contract documents. Submission of a proposal shall constitute acknowledgement, upon which the City may rely, that the proposer has thoroughly examined and is familiar with the contract documents. Failure or neglect of a proposer to receive or examine any of the contract documents shall in no way relieve the proposer of any obligation with respect to their proposal or to the contract. No claim for additional compensation will be allowed which is based upon lack of knowledge of any contract document.

14.27 Non-Discrimination. The City maintains various policies related to contractual service providers. Among these is an anti-discrimination policy, which requires that the City’s contractors not discriminate in hiring on the basis of gender, race, religion, sexual orientation, medical condition, and all other categories protected by law. Upon acceptance of a proposal, the City may request that the selected Institution sign a statement affirming its compliance with this policy.

14.28 No Assignment or Modifications. This awarded contract is to be binding on the successors and assigns of the parties hereto. The services called for herein are deemed unique and except as provided herein Institution shall not assign, transfer, subcontract, or otherwise substitute its interest in the agreement or any of its obligations herein without the written consent of the City.

The Agreement may be modified only by a written amendment signed by the parties.

14.29 Bankruptcy. Upon filing for any bankruptcy or insolvency proceeding whether voluntary or involuntary, or upon the appointment of a receiver, trustee, or assignee for the benefit of creditors, the Institution must notify the City immediately. Upon learning the actions herein identified, the City reserves the right, at its sole discretion, to cancel the contract.

14.30 Debarment. Institution certifies that Institution, its employees, directors, officers, agents, subcontractors, vendors, consultants, and volunteers are not presently debarred, excluded,

suspended, declared ineligible, voluntarily excluded, or proposed for debarment, exclusion, suspension or ineligibility by any federal, state, or local department or agency.

ATTACHMENT A

PROPOSED BANKING SERVICES FEES

The ATTACHMENT A to be used for presentation of banking services fees is attached as a separate Excel sheet to facilitate completion. All fees and categories of fees required to provide the services (Required or Optional) are to be shown on the sheet.

ATTACHMENT B

PROPOSED MERCHANT SERVICES FEES

The ATTACHMENT B to be used for presentation of merchant services fees is attached as a separate Excel sheet to facilitate completion. All fees and categories of fees required to provide the services are to be shown on the sheet.

ATTACHMENT C
PROPOSER’S CERTIFICATION

I hereby propose to furnish the goods or services specified in the Request for Proposals (“RFP”). I agree that my proposal will remain firm for a period of up to ninety (90) days in order to allow the City of Roseville (“City”) adequate time to evaluate the qualifications submitted.

I have carefully examined the Request for Proposals and any other documents accompanying or made a part of this RFP. The information contained in this proposal is true and correct to the best of my knowledge and is signed under penalty of perjury under the laws of the State of California. I further certify that I am duly authorized to submit this proposal on behalf of the firm as its authorized agent and that the firm is ready, willing and able to perform if awarded the contract.

I further certify that this proposal is made without prior understanding, agreement, connection, discussion, or conspiracy with any other person, firm or corporation submitting a proposal for the same product or service; that this proposal is fair and made without outside control, collusion, fraud or illegal action; that no officer, employee or agent of the City or any other proposer is financially interested in said proposal; that no undue influence or pressure was used against or in concert with any officer, employee or agent of the City in connection with the award or terms of the contract that will be executed as a result of this RFP; and that the undersigned executed this Proposer’s Certification with full knowledge and understanding of the matters therein contained and was duly authorized to do so.

_________________________________________________

NAME OF BUSINESS

_________________________________________________

SIGNATURE

_________________________________________________

NAME & TITLE, TYPED OR PRINTED

_________________________________________________

MAILING ADDRESS

_________________________________________________

TELEPHONE NUMBER

_________________________________________________
EMAIL

Type of Organization:

____ Sole Proprietorship ____ Corporation ____ State of Incorporation

________ Partnership ____Limited Liability Company

ATTACHMENT D

PRIMARY BANKING SERVICES AGREEMENT

ATTACHMENT E

NONCOLLUSION DECLARATION TO BE EXECUTED BY

PROPOSER AND SUBMITTED WITH THE PROPOSAL

The undersigned declares:

I am the _________________ of ______________________, the party making the foregoing bid.

The bid is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation. The bid is genuine and not collusive or sham. The bidder has not directly or indirectly induced or solicited any other bidder to put in a false or sham bid. The bidder has not directly or indirectly colluded, conspired, connived, or agreed with any bidder or anyone else to put in a sham bid, or to refrain from bidding. The bidder has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the bid price of the bidder or any other bidder, or to fix any overhead, profit, or cost element of the bid price, or of that of any other bidder. All statements contained in the bid are true. The bidder has not, directly or indirectly, submitted his or her bid price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, to any corporation, partnership, company, association, organization, bid depository, or to any member or agent thereof, to effectuate a collusive or sham bid, and has not paid, and will not pay, any person or entity for such purpose.

Any person executing this declaration on behalf of a bidder that is a corporation, partnership, joint venture, limited liability company, limited liability partnership, or any other entity, hereby represents that he or she has full power to execute, and does execute, this declaration on behalf of the bidder.

I declare under penalty of perjury under the laws of the State of California that the foregoing is true and correct and that this declaration is executed on _______________________ [date], at _____________________ [city], ________________ [state].

____________________________________
(Signature of Declarant)

ATTACHMENT F

SEALED PROPOSAL FORM

All hard copy proposals received by the City shall be identified on the outer envelope with the completed form shown below.

Exhibit “B”

Proposal for Depository
Banking and Merchant
Services

Due Date: August 25, 2022 | RFP Number: 10-026
PRESENTED TO:

City of Roseville
Nick Rosas
Accounting Manager

SUBMITTED BY:

Charline Botelho
Senior Vice President and
Relationship Manager
916-498-3439
[email protected]

Donna Chu
Vice President and Treasury
Management Consultant
971-336-0556
[email protected]

U.S. Bank National Association
621 Capitol Mall
Sacramento, California 95814

August 25, 2022

Nick Rosas
Accounting Manager
City of Roseville
311 Vernon Street
Roseville, California 95678

Dear Nick,

Thank you for this opportunity to respond to your request for proposal for Depository, Banking and Merchant Card Services. We confirm we meet each of the mandatory requirements outlined in your request for proposals.

As you know, keeping pace with a changing financial landscape is vital in today’s economy. As the City of Roseville looks to improve their operations, you can continue to rely on U.S. Bank for forward-looking, cost- conscious solutions. Our partnership began in 2012 and promises to flourish with the extension and expansion of the services discussed in this proposal. We are proposing a full array of products and services that fit your unique needs.

Advancing technology
The City will find our ability to innovate and adapt is central to our collective success as financial partners.

Enlisting services from U.S. Bank means you benefit from the full force of our continued investment in technology. Ongoing expansion and the introduction of numerous electronic and technological enhancements help keep our products and services at the forefront of efficiency within the banking industry.

We monitor trends, competitor activity and industry developments to remain agile in continuously upgrading our client experience. Our multi-year transformation roadmap focuses on a faster and easier banking experience for clients like the City. We have carefully considered your needs and objectives and offer a thoughtful discussion of treasury services in this proposal.

A compelling offer
We understand the City wants to minimize banking costs while achieving efficiencies. In addition to an aggressive fee schedule, we would like to offer the following incentives:
 Incentive 1: A competitive Earnings Credit Rate of 1.15%  Incentive 2: A competitive sweep rate on Commercial Paper of 2.30%

 Incentive 3: A bonus of $100,000 will be offered for the first year to offset any setup, new service or monthly maintenance fees. If the City decides to implement lockbox services, an additional $50,000 will be offered ($150,000 total) during the first year to offset any setup, new service or monthly maintenance fees.

The City will find our proposal demonstrates the value you need, the solutions yo u seek and competitive pricing to help meet your financial goals. As your U.S. Bank team, we ask for the privilege of not only continuing to provide these important services, but to provide additional services that best fit your needs. We are confident that our steadfast focus on your long-term success remains unmatched.

We look forward to continuing our successful partnership, as we work closely with you and your team.

Sincerely,

Charline Botelho Donna Chu
Senior Vice President, Relationship Manager Vice President, Treasury Management Consultant 916-498-3439 971-336-0556
[email protected] [email protected]

U.S. Bank has reviewed the contents and requirements of City of Roseville RFP 10 -026, including the addendum document titled Questions and Responses for RFP 10-026. U.S. Bank will adhere to the requirements described in the RFP except as noted in the Exceptions and Clarifications.

i City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Table of contents
Executive summary ........................................................................................................................................ 1

4.0 Required Financial Institution Information .................................................................................... 3 A. Creditworthiness ........................................................................................................................................... 3 B. Customer Service and Community Service ................................................................................................ 6 C. References.................................................................................................................................................... 16 D. Depository and Service Agreements, Merchant Service Agreements ........................................... 16 E. Banking Implementation timeline. ............................................................................................................... 18

5.0 Required Banking Services ............................................................................................................ 20 A. Account Structure ...................................................................................................................................... 20 B. Automated Cash Management Information Access ............................................................................... 24 C. Collection and Deposit Services ............................................................................................................. 39 D. Remote Electronic Check Acceptance .................................................................................................. 55 E. Standard Disbursing Services....................................................................................................................... 63 F. Stop Payments ................................................................................................................................................. 67 G. Positive Pay and Reconciliation ............................................................................................................... 69 H. Wires and Internal Transfer Services...................................................................................................... 75 I. Optical Imaging ............................................................................................................................................... 78 J. ACH Services ................................................................................................................................................... 80 K. Safekeeping/Custody Services ................................................................................................................... 86 L. Collateral Requirements ................................................................................................................................ 92 M. Account Analysis ........................................................................................................................................ 93 N. Monthly Statements ................................................................................................................................... 93 O. Account Executive ...................................................................................................................................... 94 P. Overdrafts ......................................................................................................................................................... 97

6.0 Additional or Alternative Services Proposed ............................................................................. 99

7.0 OPTIONAL BANKING SERVICES PROPOSED ........................................................................... 102 A. Commercial and Purchasing Cards ...................................................................................................... 102 B. Lockbox ........................................................................................................................................................... 109

8.0 Required Merchant Services ........................................................................................................ 119

ii City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

A. Firm Stability and Background ............................................................................................................... 121 B. Firm Competitive Position and Future Commitment to Providing Services .................................... 122 C. References and Current Client Base .................................................................................................... 123 D. Relationship Representatives ................................................................................................................. 124 E. Card Acceptance/Interface Processing .................................................................................................. 125 F. Authorization Processing ............................................................................................................................ 129 G. Settlement Processing ............................................................................................................................. 130 H. Ticket Retrieval and Chargebacks ........................................................................................................ 131 I. Debit Card Processing ................................................................................................................................. 133 J. Technical System Capabilities ................................................................................................................... 133 K. Transmission Issues ...................................................................................................................................... 134 L. Security ........................................................................................................................................................... 135 M. Disaster Recovery ..................................................................................................................................... 136 N. Information Reporting .............................................................................................................................. 137 O. Implementation ......................................................................................................................................... 138 P. Customer Service ......................................................................................................................................... 139 Q. Pricing and Contracts .............................................................................................................................. 140

9.0 Assurance of Primary Designated Project Team .................................................................... 142

10.0 Proposal Format Requirements .............................................................................................. 143

Exhibits
Exhibit 01, California Secretary of State Registration Screenshots Exhibit 02, U.S. Bank Services Terms and Conditions
Exhibit 03, U.S. Bank Master Services Agreement with Appendix A Exhibit 04, Your Deposit Account Agreement
Exhibit 05, U.S. Bank Wire Transfer Authorization Form
Exhibit 06, U.S. Bank ACH Payment Authorization Form
Exhibit 07, U.S. Bank Customer Agreement for Account Validation Exhibit 08, Sample Implementation Schedule
Exhibit 09, Money Center Sample Monthly Statement
Exhibit 10, Commercial Paper Sweep Service

iii City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Exhibit 11, FGZXX-MC Prospectus
Exhibit 12, FUZXX-MC Prospectus
Exhibit 13, Deposit Tracking Previous Day Cash Vault Sample Report Exhibit 14, Deposit Tracking System, Sample Report
Exhibit 15, Account Reconciliation Issue Input File Specifications Exhibit 16, SinglePoint Account Reconciliation User Guide Exhibit 17, Full Reconciliation Direct Transmission Sample Reports Exhibit 18, Sample Account Analysis
Exhibit 19, Sample Monthly Statement
Exhibit 20, CAL-Card Financial Proposal
Exhibit 21, Payments Insider Reporting Overview
Exhibit 22, Elavon Master Services Agreement
Exhibit 23, U.S. Bank Exceptions to City of Roseville RFP 10-026 Exhibit 24, Elavon Exceptions to City of Roseville RFP 10-026 Exhibit 25, Elavon State of California Authorized User Set Up Form Exhibit 26, Elavon State of California Local Authorized User Addendum

Attachments
Attachment A, Proposed Bank Fees
Attachment B, Proposed Merchant Service Fees
Attachment C, Signed Proposer’s Certification
Attachment E, Signed Noncollusion Declaration

iv City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Disclaimers
Acknowledging information provided in this response to City of Roseville RFP #10-026 is subject to the Freedom of Information Laws governing disclosure of public information, U.S. Bank requests to be contacted before information is made public in order to request redaction of designated specific “Confidential” information given this proposal may contain certain nonpublic information about U.S. Bancorp and its subsidiaries and affiliates that we deem proprietary and confidential. By accepting these materials, you agree to use this information only to evaluate the proposal and to hold such designated confidential material in confidence, sharing it only with your employees and advisors on a need-to- know for the purpose of choosing a service provider. Confidential information potentially included in our proposed response includes business contracts/agreements, proprietary information regarding product functionality, custom process flows, pricing, operational procedures, processing site locations, human resources statistical data, service quality statistics, service manuals, data security, disaster recovery details, SOC and SSAE18 reports, and implementation and disclosure documents. Publication of this information could create an unfair competitive disadvantage and/or regulatory concern. Where possible, such confidential information as outlined above will also be marked “Confidential” within our response.

The prices quoted in this proposal are firm and irrevocable for not less than 180 days until contract award and documentation. Thereafter, prices quoted will be held fixed for the four-year term of the contract. However, should volumes, quality of work provided by the City of Roseville, or regulatory requirements significantly change, this pricing agreement may be subject to mutual renegotiation for impacted items. Notwithstanding anything contained herein to the contrary, all Treasury Management Services provided to the City of Roseville are subject to U.S. Bank Treasury Management Services Terms and Conditions as provided for mutual negotiation, and as the same may be amended from time to time. Additional new services will be offered at the same agreed upon prices if bid, or at similar offered discounts if newly requested services not previously included. If City of Roseville terminates Master Service Agreement for convenience before expiration of initial term, the City of Roseville shall make U.S. Bank whole for any fees waived by U.S. Bank or other incentives provide U.S. Bank. The City of Roseville’s make-whole obligation shall be prorated based on number of days remaining in initial term.

U.S. Bank does not agree to contract terms solely by delivering this response to the City of Roseville’s RFP #10-026.

Separate contract documentation will be mutually negotiated as provided by the City of Roseville within which the issued RFP, questions and answer responses, and this proposed response can be incorporated therein. This agreement can be terminated by either party with 30 days written notice.

By your acceptance of these materials, you also acknowledge that U.S. Bancorp and U.S. Bank are not committing to extend credit or render services to the City of Roseville or any other person or entity.

“World’s Most Ethical Companies” and “Ethisphere” names and mark are registered trademarks of Ethisphere LLC.

Regulatory disclaimer
Our proposal is contingent on U.S. Bank completion of required AML/KYC processes and enhanced due diligence review and approval. We look forward to working with you to obtain the appropriate information to complete that process.

Regulation W disclaimer: U.S. Bank N.A. is not responsible for the obligations of its affiliates.

v City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

This proposal includes data that shall not be disclosed outside the government and shall not be duplicated, used, or disclosed-in whole or in part for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this offeror as a result of, or in connection with, the submission of this data, the government shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit the government’s right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained on pages clearly marked as Confidential. This data is submitted with the expectation that it will be treated as confidential proprietary information.

1 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Executive summary
The City and U.S. Bank already enjoy a successful partnership and we stand ready to deepen our long - term commitment. We can meet all of the requirements outlined in your Request for Proposal. By keeping your depository services with us, you will continue to improve your operational efficiencies, while also maintaining the services you now have in place. This means little to no disruption to the City and its employees.

Understanding your needs
The City needs a provider of comprehensive banking solutions with bench strength in both treasury services and with large municipalities and governments. The City can leverage our experience, our presence in California and our understanding of your operational complexities and challenges. For example, in a recent partnership with a new third-party vendor for the City, we were able to setup the services needed for this vendor to help the City with your deposits and online banking.

The City and U.S. Bank continue to expand our relationship with the recent mandate of Corporate Trust.

The addition of this service is built upon the foundation of our longstanding partnership. The City is familiar with our ability to serve your needs with an engaged relationship t eam, integration resources and customer service group, each dedicated to supporting the City. Your U.S. Bank team can deliver innovation in processes, consistency in service and financial stability with continuity in performance and team.

Meeting your goals
The City wants to execute financial processes faster and better. We continue to develop a wide range of products and integrated delivery systems as our clients accept, adopt and anticipate more and more emerging technologies.

Your U.S. Bank team stands ready to examine your operations in a manner that facilitates more automation into daily processes, an important goal of the RFP process. This collaborative approach will include attainable transition steps to acclimate City employees to new functions. In addition, we are committed to examining current processes and assisting the City in identifying operational changes that can result in the biggest efficiency gains. We will work with you to prioritize tactics to achieve the greatest improvements in process in the shortest amount of time.

Superior team support with experience serving the public Your relationship team, led by Charline Botelho, demonstrates the breadth and depth of experience that the City will encounter in daily interactions with us. Donna Chu serves as your treasury management consultant. This group exemplifies the foundation of our relationship-based service model. Those team members dedicated to serving the City include Senior Service Banker Shelby Teach whose background, perspective and understanding in government operations bring invaluable insight to meeting your needs.

2 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

The City will appreciate our expertise with government entities. Your relationship will always be served by our Government Banking division. The Government Banking division is comprised of more than 100 individuals with considerable banking knowledge with an average tenure of more than 18 years in banking, many of whom have public service experience. Extensive work in partnership with organiz ations of all shapes and sizes gives us a unique perspective in meeting the needs of the public sector. Not only do we specialize in banking government entities, but we also boast a team of bankers with previous experience working for and within a variety of state and municipal offices. This diverse expertise showcases our understanding of a government’s detailed and specific requirements – like yours – and how much they differ from those of the private sector. Expect ongoing consultation from us as best practices emerge, regulations or statutes change, or other factors evolve that may affect your banking services.

Community commitment
As the City examines the enclosed offer in detail, consider the strength and dedication that position U.S. Bank to deliver the proposed banking services. The City benefits greatly from our ability to focus on perfecting financial functions for our clients. Our business model, operating philosophy and financial strength allow us to allocate significant resources, both in dollars and technology, toward the enhancement and development of products and services.

The City also understands our ongoing effort to be a good neighbor, an involved civic citizen and a caring public partner through financial support and employee volunteerism. With three branch offices and one mortgage office located in Roseville, we have more than 35 bankers within the City. We are both your neighbors and your citizens and remain actively engaged in developing, strengthening and energizing our communities.

Choose U.S. Bank
The City will partner with the financial institution most capable of providing the highest level of service at the lowest cost to the City. Our proposal delivers on that objective by offering minimized bank costs and a path to improved operational efficiency. We are confident you will find our continued focus on your long-term success unmatched and look forward to our continued partnership.

3 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

4.0 Required Financial Institution Information

4.1 To be qualified, the Proposer must be a federally or State of California chartered depository institution with full banking and merchant services. The Proposer must qualify as a designated California Depository.

As a national bank, U.S. Bank is exempt from any requirement to have a state registration or local business license. In accordance with 12 CFR 7.4007(a), “[a] national bank may receive deposits and engage in any activity incidental to receiving deposits[.]” Further, 12 CFR 7.4007(b) states that "[a] national bank may exercise its deposit-taking powers without regard to state law limitations concerning: . . . (6) State licensing or registration requirements (except for purposes of service of process)[.]" Upon request, U.S. Bank will provide documentation that shows the Office of the Comptroller of the Currency affirms that U.S. Bank is a validly existing national bank in Good Standing authorized to provide banking services in all states of the United States.

For the requested registration screenshots from the California Secretary of State, please review Exhibit 01.

A. Creditworthiness
In order to fulfill the City’s fiduciary responsibility for public funds the proposal shall respond to and provide the following. The City wants to ensure that the successful Institution has the necessary facilities, ability, experience, and financial resources to provide the services specified herein in a satisfactory and timely manner.

i. Provide a link to the audited annual financial statement for the most recent fiscal period. The bank will be required to submit an audited annual financial statement to the City each year of the contract period, as soon as it is publicly available. Provide the link and confirm agreement to this requirement.

U.S. Bank acknowledges this requirement and will comply. The U.S. Bancorp Annual Report is available at this link.

ii. Provide certification of the bank’s Community Reinvestment Act (CRA) rating by its rating agency. The bank will be required to notify the City of any change in this rating during the contract period as soon as it is publicly available. Confirm agreement to this requirement.

U.S. Bank National Association is proud to have received the highest rating, “Outstanding,” for our recent Community Reinvestment Act (CRA) examination from the Office of the Comptroller of the Currency (OCC). The examination period was January 1, 2012 through December 31, 2015. The company also received an “Outstanding” rating on each of the three individual CRA tests for Lending, Investment and Service. The most recent copy of our CRA evaluation can be found at this link .

4 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

iii. Provide the most recent senior and subordinate debt ratings of the bank’s holding company. If not rated, provide the bank’s most recent four quarters rating from an independent rating agency such as Highline or Veribanc. The bank will be responsible for notifying the City within thirty (30) days of any change in any ratings during the contract period. Confirm agreement to this requirement.

U.S. Bank acknowledges this requirement and will comply. U.S. Bancorp continues to deliver consistent, predictable, repeatable, industry-leading financial results. Our disciplined business operations at all levels give us confidence in the commitments and decisions we make, allowing us to do what’s right for our shareholders, customers and communities. We have a proven track record of success, including the best debt ratings in the banking industry. We are focused on being the most trusteed choice, getting better every day and unifying the customer experience in order to honor our commitment to strengthen financial futures together.

Standard & Poor’s Moody’s Investor Service
U.S. Bank National Association
Short-term unsecured senior debt A-1+ P-1
Long-term unsecured senior debt AA- A1
U.S. Bancorp (holding company)
Short-term unsecured senior debt A-1 N/A
Long-term unsecured senior debt A+ A2
Last change in ratings: July 2021

iv. Fully detail the insurance coverage carried (or self-funded) by the Proposer for worker’s compensation and liability coverage.

U.S. Bancorp is a diversified financial service holding company and the parent company of U.S. Bank National Association. It secures a variety of insurance coverages that are consistent and reasonable for an organization of its type and size. Deductibles, self-insured retentions and risk management philosophy are reviewed by the board of directors on an annual basis.

U.S. Bancorp has insurance policies for the following categories:
 General Liability
 Automobile Liability
 Property
 Professional Liability (Errors & Omissions)
 Financial Institution Bond (Crime/Fidelity)
 Electronic Computer Crime
 Cyber Liability
 Employers Liability

5 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 Workers’ Compensation

All participating insurance carriers are required to have an A.M. Best rating of A -VII.

v. Please list and explain any pending bankruptcies, liens, stop payment notices, judgments, lawsuits, arbitrations, mediations, foreclosures, and any similar actions filed or resolved in the past three (3) years.

At any given time, including the present, U.S. Bank National Association is involved in disputes and litigation which normally occur in banking operations, and which often involve claims for money damages or injunctive relief. These pending cases are generally not considered unusual in number o r amount, and based on past experiences in similar litigation, should not have a material adverse effect on the financial position of U.S. Bank nor impact the delivery of banking services to the City. As a practice, U.S. Bank does not comment on pending litigation except as set forth in the public filings of U.S. Bancorp, the parent corporation of U.S. Bank. For information about the material litigation of U.S. Bancorp and its subsidiaries, please refer to our most recent annual report.

vi. Please indicate whether a public entity has ever terminated a contract early with your institution for breach, and if so, please explain.

U.S. Bank has hundreds of contracts with government entities, and it is likely that contracts have been terminated early. Such terminations are generally not considered unusual and may occur for a variety of reasons (e.g., termination for convenience, trial periods, appropriation limitations, etc.). U.S. Bank is unable to disclose information related to early terminations as that information constitutes contractual confidential information that may not be disclosed. We do not believe any such terminations will have an adverse effect on the bank’s ability to provide services to the City.

6 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

B. Customer Service and Community Service
Service is a critical element for the City and will be a primary focus of the evaluation. Describe the bank’s customer service philosophy and approach to satisfying this need through the following responses.
i. Describe the bank’s philosophy of customer service. What is distinctive about the bank’s approach to customer service? How will the bank satisfy the City’s need for timely and effective customer service?
We pride ourselves on the service we provide to our
customers.

Your Relationship Manager, Charline Botelho, oversees
your relationship with U.S. Bank. Charline is located in the local market and can easily meet with the City when the need arises. For example, there was an instance in the past where the City was experiencing issues scanning utility payments, Charline was able to observe the process and
make recommendations to help the City reduce errors.

It is her role to make sure all divisions of the bank (i.e., Institutional Trust & Custody, Corporate Trust, Corporate Payment Systems, etc.) understand your entire banking relationship. This ensures the City receives the best relationship pricing and rate considerations. As the need arises, she can bring in the different partners from U.S. Bank to help the City with your meeting these needs and help the City achieve your financial goals.

Commercial Customer Service (CCS) is also available to assist the City by answering inquiries and provides support for depository and loan servicing, as well as the following treasury management services:
 Account reconciliation
 Collection and concentration
 Disbursement
 Information reporting
 Images

A highly skilled and extensively trained service staff responds to the City’s routine and complex inquiries through online access to our internal systems and product databases. Your requests are tracked in a call-tracking database, which is available for relationship managers and others who support you. This keeps your relationship manager in the know and allows for other service bankers to easily pick up your request where a colleague left off. This saves you valuable time and allows us to identify service and quality trends and opportunities for improvement.

7 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

To ensure we provide consistency and recognition, you will keep Shelby Teach as y our assigned service team member. Each CCS team has a unique phone number, fax and shared email box. We ensure every call is answered promptly by a live service banker – the phones are not fronted by an interactive voice response (IVR) menu.

CCS personnel take ownership of your inquiry, with final resolution often occurring during the initial call. More complex issues are personally managed and tracked by the service banker who initially took the call, until it is resolved. Our servicing guidelines ensure you receive a call with a complete response or a call with an estimate of additional time required to resolve a complex issue. CCS is responsible for understanding your servicing needs and ensuring your daily needs are met within our servicing time commitments. This focus is indicative of our desire to exceed client expectations.

* Normal CCS hours are from 5 a.m. to 5 p.m. PT (7 a.m. to 7 p.m. CT), Monday through Friday ** Inquiries must be received before 4 p.m. local time
*** Wire transfers must be received by 1 p.m. PT according to Federal Reserve deadlines. All other monetary transactions must be received by 4 p.m. local time

ii. What role do the professionals in the local bank play to provide the City with relationship support?
Our local branch in Roseville is ready and available to assist the City and its' employees with their daily banking needs. Should the City have a special need or require out of the ordinary assistance, your relationship manager works with the branch manager to meet those needs.

iii. What holding company support is provided (if applicable)? How are these representative support teams organized?
Not applicable.

iv. Is service and overall contract performance monitored at the holding company level? Not applicable.

v. What is the bank's approach to service automation? How does the bank intend to support the new and ongoing automation needs of the City? How will this impact the City now and throughout the contract period?
Relationship Manager Charline Botelho will conduct frequent touch point calls and meetings with appropriate City staff to proactively listen and address your needs or concerns. Our consultative approach is ongoing and tailored to the needs of each one of our clients, which means we meet as often as needed. Services will be adjusted as necessary to ensure price, efficiency and process

8 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

improvements. We will also work with you to help manage target account balances and excess depository balances to avoid wasting unused earnings credits. This will save you time, increase interest earnings, maximize ECR utilization and allow for full use of transition incentives.

In addition to your meetings throughout the year, your relationship manager is committed to conducting comprehensive annual reviews with you. This includes a thorough review of all products and services being used, account structure and costs. This review is meant to ensure all services and processes are meeting their intended needs and providing sufficient benefit to you. We will also use this time to offer suggestions such as removal, addition or modification of services and process improvements such as automation. Various product partners often participate in these reviews, providing you with a holistic review of your relationship with U.S. Bank and with your finances in general. During your Treasury Management review meetings, your treasury management consultant will review your current processes, discuss the City’s goals on operational efficiencies, automations and/or integrations with Oracle. In addition, any enhancement, automation, new services or updates will be discussed at this time.

If the City decides to add services during the contract period that is not in the original contract, the fees for these services will be negotiated separately.

vi. Are there any new services planned which may impact the City? When are these planned to be available?
We are on a multi-year transformation roadmap focused on a faster and easier banking experience for our clients. Following are some highlights we think are most important to the City at this stage in your journey.

Customer experience transformation
We’re working towards creating a frictionless experience for our clients in working with us. We’ve improved our on-demand and online experience to:
 Assess and buy treasury products tailored to your business needs  View and make changes in real-time to existing products  Track integrations online
 Electronically sign product agreements

Our Innovation Experience Studios use Agile processes to find continually develop new solutions in tune with our clients’ needs.

SinglePoint reimagined
U.S. Bank is embarking on a transformational upgrade to our information reporting system to deliver a streamlined user experience. Currently in pilot, the new SinglePoint Experience has been redes igned to benefit clients like the City. We have enhanced our proven and trusted solution to be even more

9 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

responsive and flexible, giving you complete visibility of your financial activity – and personalize the experience for your employees.

Complete, customizable visibility of your financial activity  Streamlined interface
 Enhanced automation
 ADA compliant
 Improved insights and actionable analytics
 Intuitive DIY integration
 Dashboards tailored to your business
• Complete 75% of user activity within Dashboard
• Customizable workspace
 Consistent experience across devices
 Communication channels
Payee Choice
The City can seamlessly offer your payees a choice of payments, ranging from fast electronic payments like Disbursements via Zelle® to traditional payment types like check. You can:
 Customize a payee enrollment website with your brand and payment options  Initiate payment notices and communications to your customers  Manage your internal users
 Track payment status, search payment history and export reports

Payee Choice puts your payees in control of the way they get paid, without burdening the City with obtaining and storing sensitive payment data or the creation of separate payment files based on payment type.

Real-time payments
With real-time payments, the City can transfer funds directly between financial institutions to your trading partners. Unlike wire transfers and ACH payments, funds can move at any time and settle instantly. This provides significant value for organizations that can benefit from 24/7 payment processing. Within SinglePoint you can send, receive and respond to:
 Real-time payment credits
 Requests for payment (RfP)
 Requests for information (RFI)
 Request for return of funds (RfRF)
You can also view the status of payments including remittance and payment acknowledgements and access multiple activity reports.

Application program interfaces (APIs)
A simple software connection, APIs allow two or more pieces of business applications to communicate with each other. U.S. Bank APIs directly integrate your business application to U.S. Bank. Our continually expanding suite of APIs includes:
 Account Validation—Instantly validate customer account information before a credit or debit request is submitted

10 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 ACH Originations—Securely originate domestic ACH payment (credit) or collection (debit) requests directly
 Check Payables—A fast, easy and inexpensive way to enhance accounts payable (A/P) integration
 Corporate Account Information—Automatically updates status details of company deposit account data
 Disbursements via Zelle®—Quickly send payments to your customers using the Zelle® network with just an email address or U.S. mobile number
 Real-Time Payments—Securely originate payment requests without extensive knowledge of the RTP® Network or ISO 20022 format – making integration with U.S. Bank easier and faster than ever before
Automated integration
To provide an enhanced integration experienced for our clients, we’re launching a new workflow tool to automate our internal processes later this year. In addition, we offer the ISO20022 standard for wire transfers, enabling the City to use a global standard file format to send payment instructions.

Account Validation
Reduce fraud, exceptions and returns with instant access to account status and ownership information. Account Validation can help the City:
 Ensure the account information you received is accurate  Verify the account belongs to the party who sent it
 Determine the likelihood of a returned transaction due to insufficient funds based on past transactional data

One of the most powerful tools in mitigating fraud losses and transaction exceptions (e.g., rejects, administrative ACH returns), Account Validation is a last line of defense against fraud like Business Email Compromise (BEC) and payroll diversion, ensuring compliance with the Nacha rule that requires validation for the first time use of account information prior to initiating WEB debit transactions.

Intelligent routing
We’ll identify the best payment type determined by your rules and preferences based on speed, dollar amount or payee preference. Clients can utilize existing connections to U.S. Bank to take advantage of new payment networks, such as Zelle® or Real-Time Payments®.

Request for payment
Currently being developed by The Clearing House, request for payment allows a biller to request payment from their customer. Clients can deliver messages via the Real -Time Payments rail, as well as receive the payment directly associated with the request while maintaining the integrity of the transaction. Requests would flow to the City using The Clearing House’s system, Real- Time Payments.

11 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 The pilot will allow billers to initiate requests for payment via their banks to their customers’ banks
 Future enhancements will incorporate using the Zelle® Directory to identify customers or a biller directory

vii. Is the bank offering any transition or retention incentives? Describe fully and quantify completely.

To demonstrate our commitment to meet and exceed your expectations, we present the following incentives. In addition to our aggressive fee schedule, we are offering:
 12 months treasury management services without charge on any new business awarded in this proposal, valued up to $100,000
 12 months treasury management services without charge on the existing business awarded in this proposal, valued up to $100,000.
 This has the potential to reduce fees by $150,000 in total (excluding pass-through fees such as Deposit Coverage and Postage) during the first year if the City decides to add on lockbox services
 An Earnings Credit Rate (ECR) of 115 basis points, which will be managed by U.S. Bank and will be subject to change as economic conditions may warrant

This offer is based on the entire scope of services and volumes indicated within this proposal and:
 This incentive is in exchange for a three-year service agreement with two one-year options to renew for a total of five years
 This includes the award of the totality of the new business in this proposal and continuing the existing business at U.S. Bank

viii. How has the bank prepared for natural or man-made disasters? What support will the bank be able to offer the City in a disaster situation to maintain stable banking functions? The U.S. Bank Enterprise Resiliency Program is ISO 22301 certified, meeting or exceeding all relevant regulatory requirements.

To ensure high resiliency, availability and recoverability of data, software and services, U.S. Bank utilizes multiple geographically disperse (Kansas and Minnesota), production Tier -4 data centers.

Additionally, U.S. Bank leverages a geo-graphically diverse model of operational sites to ensure resiliency against natural and man-made disasters and other disruptions.

General release statement
The Enterprise Resiliency program (Program) establishes and supports the U.S. Bancorp Business Continuity and Contingency Planning and Response program. The Program is designed to protect customers, assets and employees by evaluating the risks of significant adverse events; planning and

12 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

validating response strategies; actively monitoring of and reporting on the threat landscape and effectiveness of the control environment; and leading emergency response teams.

This Program ensures U.S. Bancorp and its affiliates meet the fiduciary responsibility to stakeholders and comply with regulatory requirements of the Federal Financial Institutions Examination Council (FFIEC), the Securities and Exchange Commission (SEC), the Office of the Comptroller of the Currency (OCC), the Federal Reserve Bank (FRB), the Financial Industry Regulatory Authority (FINRA), the Office of the Superintendent of Financial Institutions (OSFI), the Central Bank of Ireland (CBI) and the European Banking Authority (EBA). Additionally, U.S. Bancorp has met all recovery criteria as prescribed by the Interagency White Paper on Sound Practices to Strengthen the Resilience of the U.S. Financial System.

The U.S. Bancorp Board of Directors annually approves the U.S. Bancorp Enterprise Resiliency policy.

Program status and any significant issues are reported annually to the U.S. Bancorp Board of Directors and quarterly to the Management Committee and senior executives.

Foundation of risk management
The enterprise resiliency program is supported by the Enterprise Resiliency group, a department of the U.S. Bancorp Risk Management and Compliance division. The group consists of over 40 risk management and business continuity professionals.

Risk assessments
Risk assessments are foundational to the enterprise resiliency program. The results of risk assessments drive the planning, exercising and emergency response components of the program.

The following risk assessments are performed:
 Business impact analysis (BIA)—Measures the effects of resource loss and escalating losses over time to provide the basis for risk mitigation and business continuity planning  Third-party resiliency assessment (TPA)—Evaluates the risks associated with processes performed by and/or technology provided by mission critical third parties to drive appropriate third-party outage mitigation and recovery planning
 Threat vulnerability assessment (TVA)—Assess the risk of major natural hazard events along with the impacts of those events on U.S. Bank corporate locations and the mission critical processes/technologies executed at those locations

Results of these risk analysis activities drive strategic recovery planning for continuity of operations for these processes. TPA occurs annually on the anniversary of the previous assessment or upon a significant change in the relationship. The BIA is completed annually, or upon significant change, for all critical business processes. TVA Assessments are completed biannually or upon significant change.

13 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Risk mitigation planning
The Enterprise Resiliency group has established and maintains guidelines which incorporate industry best practices for the operational resiliency of critical business processes and technology. To achieve operational resiliency, business process and technology owners, in partnership with and under the guidance of the Enterprise Resiliency group, build and maintain response plans to address threats and risks identified by the assessment activities described above. The response plans are integrated into the overall U.S. Bancorp Risk Management framework.

Business continuity response plans
Our Business Continuity plans are developed and maintained to address operational resiliency and recovery strategies for such events as: pandemic/high employee absenteeism, natural and man- made hazard impacts, technology outages and other business disruptions.

In the event a business office or operational facility becomes or is likely to become non- operational an appropriate business continuity plan will be activated. The response strategy will vary based upon the nature of the disruption and work impacted.

Response strategies include:
 Transfer work—Work is transferred to another location out of the impacted area that does the same business function or has been cross trained
 Relocate people within business—Team members from the impacted location are relocated to another site
 Relocate to regional recovery center—A location, other than the normal facility, will be used to process data and/or conduct critical or necessary business functions  Work from home—Team members will work from home on a bank-owned device

Business continuity response plans are reviewed and approved annually.

Disaster recovery response plans
Our technology infrastructure is designed and implemented to ensure high- availability and high- recoverability. Industry leading best practices and best-in-class technology components are utilized to operate a highly redundant, geographically dispersed network of data centers. All data is backed up to an out of region data center and all critical data is securely mirrored to an out of region data center.

Our Disaster Recovery plans are developed and maintained to address technology, infrastructure, application and data recovery and validation strategies in response to unplanned technology interruptions up to and including the loss of a data center.

Disaster recovery response plans are reviewed and approved annually.

14 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Third-party provider outage response plans
Our vendor service plans are developed and maintained to address the risks from the loss of service from a critical third-party provider. Vendor service plans include pre- planned response activities including but not limited to communication strategies, alternative work plans and service resumption validation processes.

Vendor service plans are required to be reviewed and updated annually.

High absenteeism/pandemic response plans
The U.S. Bancorp Pandemic Preparation and Response plan is developed and maintained in partnership with senior leaders and other critical support departments to prepare for the possibility of pandemic flu in the same way that we prepare for other events that could affect our employees, customers and our communities. The plan was prepared in communication with public officials, pandemic planning experts, various state and local organizations, plus other financial institutions and businesses. The plan augments procedures already in place as part of the existing Enterprise Resiliency program and outlines strategies to mitigate the impact of a pandemic upon the company, its employees and customers.

Plan validation
In alignment with regulatory requirements, bank policy and industry best practices, resiliency plans are regularly exercised to demonstrate plan effectives and process/technology recoverability.

Exercise scenarios include business continuity plan activation or activation simulation; local, regional, national and international crisis management and response team simulations; U.S. Bancorp and third- party joint exercises; and key/critical infrastructure/application disaster recovery.

Enterprise resiliency policy requires business continuity and vendor service plans to be exercised on an annual basis. Disaster recovery plans for mission critical and key applications are exercised on a quarterly basis. Results from each exercise are documented and reviewed by the Enterprise Resiliency group. Any issues or plan discrepancies are documented along with remediation plans.

Crisis management and adverse event response
The Enterprise Resiliency group’s Crisis Management department manages and coordinates the enterprise response to adverse events that threaten to harm the organization, its stakeholders, employees, assets or reputation. The enterprise response focuses on the safety of all employees, customers and assets of U.S. Bancorp; minimizing disruption of service and/or inconvenience to customers; returning to a business-as-usual state as quickly as possible; and limiting any potential liability of our organization.

Employee training and awareness
Employee training and awareness is a critical component of the success of our Enterprise Resiliency program. The training and awareness program consist of both formal and informal activities, including but not limited to required biennial training courses; response team planning; participation in functional exercises of recovery plans; and localized evacuation procedure drills.

15 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Audits/exams/ISO certification
Annual internal audits and periodic OCC/Federal Reserve exams are conducted on the U.S. Bancorp Enterprise Resiliency program. The enterprise resiliency program maintains an ISO 22301-Business Continuity Management certification.

Notifications
In the event of a major disaster at U.S. Bancorp that impacts your product or service, CCS will communicate with each client in a timely manner. Since it is impossible to anticipate every t ype of potential disaster, there can be no assurance that there will be no interruption of our business functions in all circumstances. The mission of the U.S. Bancorp Enterprise Resiliency program is to minimize the impact of any disruption.

SinglePoint – backup
The SinglePoint services may be accessible through an authorized user's smart phone, tablet, laptop or computer as long as there is an internet connection. If a SinglePoint server site goes down for a particular area, the application would automatically switch to a backup site.

Payroll – backup
If a situation occurs where the City cannot generate a payroll file for direct deposit, U.S. Bank has the capability to generate a backup plan to duplicate the last file sent.

Disclaimer
This document is subject to modification by U.S. Bancorp at any time.

ix. The City requires the right to use a third-party auditor to review the City’s accounts, collateral, transactions, and bank records at any reasonable time acceptable to the bank. Confirm agreement with this condition.

U.S. Bank acknowledges this requirement and will comply.

x. What level of community service does the bank and its employees contribute to Roseville and its residents?
U.S. Bank has a rich history of community development within the cities we serve. Activities include California Capital Financial Development Corporation, Rural Community Assistance Corporation, Sacramento Asian Pacific Chamber of Commerce, Placer Community Foundation, Sacramento Metro Chamber of Commerce, Greater Sacramento Economic Council, Impact Foundry, Social Venture Partners and Economic Development of El Dorado County in Sacramento-Roseville-Folsom MSA. We also provide financial education in the Sacramento-Roseville-Folsom MSA.

16 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

xi. The bank will not be required to review or certify to a review of the City’s Investment Policy, but a review of the policy is recommended. The investment policy can be found in the City’s Financial Policies at the bottom of its Financial Transparency web site at:
https://www.roseville.ca.us/cms/One.aspx?portalId=7964922&pageId=8916788 U.S. Bank acknowledges the City's Investment Policy.

C. References.

List references from three comparable California public entity banking clients and three merchant services clients (if not a client of both services). For each reference, include the length of time under contract, a client contact, title, and email address.

U.S. Bank is pleased to provide the following references:

Reference Contact information
City of Lincoln
Banking services and merchant card client since 2010
Sandra Cooke, Finance Manager
 [email protected]
 916-434-2427
City of Elk Grove
Banking services and merchant card client since 2012
Matthew Paulin, Finance Director
 [email protected]
 916-627-3221
County of Yolo
Banking services and merchant card client since 2018
Sou Xiong, Treasury and Revenues Manager
 [email protected]
 530-666-8212

Tom Haynes, CFO
 [email protected]
 530.666.8190

D. Depository and Service Agreements, Merchant Service Agreements Provide a copy of all bank service agreements, including those for the Optional Services Section, which will be required to provide the services under the contract for service s rendered.

Please refer to the Exhibits section for the following agreements. As an existing client we will not require the City to execute new documents:
 Exhibit 02, U.S. Bank Terms and Conditions
 Exhibit 03, U.S. Bank Master Services Agreement with Appendix A  Exhibit 04, Your Deposit Account Agreement

17 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 Exhibit 05, U.S. Bank Wire Transfer Authorization Form  Exhibit 06, U.S. Bank ACH Payment Authorization Form
 Exhibit 07, U.S. Bank Customer Agreement for Account Validation

For merchant services, we propose the use of our existing contract with the State of California that was executed in June of 2022. This Joinder to the State's agreement allows the City of Roseville to use previously negotiated terms and completed forms, saving the City time and expens e that would otherwise be required when negotiating a new agreement. The Joinder also offers lower pricing on acquiring services by allowing the City to leverage transaction counts and volumes of the State. Please click here to review our agreement.

Provide a copy of the Firm’s standard merchant services agreement. A separate con tract will be appropriate for merchant services, as part of the overall award, and will also be reviewed before award of contract.

Elavon is responding to this RFP using the existing State contract terms and conditions signed in June of 2022. This Joinder to that agreement will save the City of Roseville time and money since contractual terms and forms are already completed. The Joinder also has lower pricing on acquiring services because of transactions and volumes of the State. For additional information, please click here .

The City anticipates that any City changes required on the Bank agreements will be made and agreed to before award of the contract. The Depository Agreement must be agreed to in totality before award of the contract.

U.S. Bank acknowledges this requirement and will comply.

i. Provide all service agreements required for provision of the banking serv ices (including all Required and Optional Services) proposed.

Please refer to the Exhibits section for the following agreements:
 Exhibit 02, U.S. Bank Services Terms and Conditions
 Exhibit 03, U.S. Bank Master Services Agreement with Appendix A  Exhibit 04, Your Deposit Account Agreement
 Exhibit 05, U.S. Bank Wire Transfer Authorization Form  Exhibit 06, U.S. Bank ACH Payment Authorization Form
 Exhibit 07, U.S. Bank Customer Agreement for Account Validation

18 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

ii. Provide the agreement for merchant services.

For merchant services, we propose the use of our existing contract with the State of California that was executed in June of 2022. Please click here to view the details of this Joinder to the State's agreement.

E. Banking Implementation timeline.

The contract period will commence approximately March 1, 2023. The City recognizes that not all services and funds will be transferred on or by this date but requires that all services be available for use by that date. The City will attempt to move the majority of funds into the bank within 60 days of the start date of the contract, if feasible. All funds and services are planned to be transferred by May 1, 2023.

Defaults in promised delivery of services, without reasons acceptable to the City, or failure to meet the terms or conditions of the depository contract without remed y, shall result in an event of default or the City having the option to terminate the contract, but the exercising of such option to terminate the contract does not limit any other remedies the City may have for damages or other relief under law.
i. Provide a proposed, detailed timeline for implementation of the contract and transition activities. Include each activity required defined by its responsible party and any assigned responsibilities. Denote any limitations or potential delay points. The timeline mus t reflect the number of business days required to put the services in place or the end date of when such services will be in place and available to the City.

As an existing client of U.S. Bank, we will work with the City on providing additional services that may help the City with your automation efforts and servicing needs.

For the new services, depending on the complexity, the City will be assigned an i mplementation coordinator or a project manager. During the implementation process for our complex services, we will following model will be used:

A collaborative partnership to customize your implementation Discovery meeting
We ensure we have an in-depth understanding of your
workflows and related cash flows to appropriately
finalize the solution set
Meeting your implementation team Your dedicated team works with your employees throughout the process
Implementation strategy A comprehensive plan designed to achieve your specified production date

19 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

A collaborative partnership to customize your implementation Kick-off meeting
 Key stakeholders from U.S. Bank and the City are
introduced
 Documentation can be presented for execution
 Preliminary timeline is discussed and agreed upon
Weekly touch point meetings
We meet with your key stakeholders throughout the
process to ensure benchmarks are on track and any
issues are quickly resolved
Completing documentation via SinglePoint
 Onboarding Tracker facilitates file exchange as we
establish accounts and integrate services.

Prepopulated forms streamline the process
 SinglePoint notifies you when documents are ready
or require attention
 Agreements and/or questionnaires are completed
and received by your implementation resource,
which marks the start of the service set up
Test data transmissions
 We test for connectivity through a
telecommunications handshake
 You transmit test files for each applicable service to ensure data is properly received
 Upon successful testing, we select a production date

Based on the proposal and new services suggested, we have provided a sample timeline below:

Solution Business days
Account Validation 15-20
Check Payables 56-98
Scannable Wholesale Lockbox 42-84

For additional information, please review Exhibit 08, Sample Implementation Schedule.

20 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

5.0 Required Banking Services
Required Banking Services - It is the City’s intent that the contract negotiated between the City and the Depository selected through this process will encompass all the services and conditions required here. Additional or Alternative Services offered by the Proposer may be included in the Section 6.0. Alternative Services is provided for the Proposer to offer new or alternative services available but not currently contemplated by the City. Optional services for the City’s review are presented for response in Section 7.0.

The Required Services are minimum requirements and any Proposer refusing or failing to provide such minimal services will not be considered for selection as the Depository.

A. Account Structure
A listing of the nine current accounts and services currently in use is found on ATTACHMENT A - Proposed Banking Fees (One by account Group and one for the total relationship). The City may be required or may desire to open additional accounts or close/change accounts during the contract period. Any new accounts shall be charged at the same contracted amount.

Under this contract, the City will require the option to determine to pay for services on a fee or compensating balance basis. It is anticipated that the City will initiate the contract on a fee basis with rates rising. The City wants all its funds to be continuously earning at the best, then -current market rates and is therefore using a sweep mechanism. The sweep is currently to commercial paper but a money market mutual fund striving to maintain a $1 NAV will be considered.

Changes in interest rates will dictate the City's choice of payment methodologies on an ongoing basis. An automated, daily sweep to a AAA-rated money market mutual fund or commercial paper, if applicable and competitive, should be proposed in order to reach full investment goals and to minimize collateral requirements and balance-based fees.

If a money market fund is being proposed, the fund must be rated AAA by at least one national ly recognized rating service and must strive to maintain a $1 NAV. If commercial paper is to be used for the sweep the paper must be rated A1/P1 or better. Neither a repurchase agreement nor an off - shore account of any type is acceptable as a sweep investment vehicle.

i. Describe the bank’s ability to provide a ZBA-Master sweep structure. Can the bank sweep from individual accounts or must the sweep go through a master account? How is interest applied in each structure? Indicate your recommended structure.

Zero Balance Accounts
U.S. Bank Zero Balance Accounts (ZBAs) allow the City to maximize the use of cash by intentionally maintaining a zero balance in all accounts and automatically controlling all cash from a single master account. Centrally managing liquidity in this way ensures maximum funds are available for you to make investments, pay down loans, protect from overdrafts and offset service fees. At the same time,

21 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

each business night, zero balance subsidiary accounts are automatically funded to cover the day’s disbursements or swept to capture the day’s deposits. An effective way to centrally control your cash so you can increase the productivity of your funds, ZBAs enable you to:

Save time and money
Eliminate the guesswork of predicting your funding needs. Funds are automatically transferred each business night, which eliminates manual transfers and overdrafts costs and leaves no idle balances.

Leverage up-to-date information for better business decisions We give you an accurate position on your funds availability by rolling up the float from your sub - accounts daily.

Combine local capabilities with central control
You can consolidate your cash, while each of your entities maintains their own books and accounts.

Disbursements are covered as needed. Collections are automatically rolled up to the master account.

Streamline reconciliation
The master account statement contains transfer transaction details, including the sub -account number for easy reconciliation. Monthly statements for each sub-account itemize transactions.

Centrally manage multiple accounts
Multi-tiered ZBAs let you separate cash between divisions, collections and disbursements, or any structure you choose. Up to nine tiers and unlimited accounts can be established in a single ZBA structure.

Meet your accounting needs
You can transfer balances on either a ledger or collected balance basis. A target balance other than zero may be maintained in the sub-account. Monitor the contribution of each entity for Sarbanes- Oxley (SOX) reporting or for allocating interest income or loan expense.

Increase security
With your funds concentrated in a single account, you have better security and control. One -way and two-way ZBA transfers easily support account segregation for collections or disbursements. You can better control your funding activity and help prevent fraud by blocking unallowed transactions.

Access daily information
You can monitor your ZBA transactions using information reporting options available through SinglePoint. Real-time and previous day reporting – as well as robust daily cash reporting – is available.

U.S. Bank provides sweep services to automatically move excess balances between deposit and investment or savings accounts and transfer funds between deposit account and loan. Transfers occur after all transactions have posted to the deposit account.

22 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Sweep Services
Commercial Paper
The City currently has a commercial paper sweep, which automatically moves excess balances between a U.S. Bank checking account and a sweep account that invests in U.S. Bank National Association commercial paper. At the end of each business day, excess funds are transferred automatically from your U.S. Bank checking account to the sweep account.  Establish your target balance—You choose the balance to maintain in your checking account and we invest any excess balances
 Meet a reasonable minimum investment requirement (Minimum investment of $1,000 required)—Any balance above the target balance is automatically transferred  Previous day cash position and transaction reporting—Previous day reporting on the sweep account reflects end-of-day balance in the sweep account (checking account typically reflects target balance amount)

The commercial paper investment made by the Commercial Paper Sweep Service is an unsecured, short-term promissory note issued by U.S. Bank National Association. Commercial paper is not FDIC insured.

ii. What is proposed as the sweep vehicle? (IntraFi will not be considered as a sweep vehicle.) We recommend retaining your existing account structure, with an auto -sweep to our Commercial Paper with a rate of 2.30%. Should you decide to change investments, we can easily make the change to a First American Fund.

Money Fund
Automatically move excess balances between a U.S. Bank checking account and a sweep account that invests in a First American Funds money market mutual fund. At the end of each business day, after all transactions have posted to the checking account, excess funds are transferred automatically from your U.S. Bank checking account and invested the next business day. Checking accounts are funded to cover deficit balances on a same-day basis up to the amount of available money fund shares.
 Establish your target balance—You choose the balance to maintain in your checking account and we invest excess balances
 Invest in professionally managed mutual funds—Money mutual funds from First American Funds are highly rated and offer a relatively conservative and stable way to diversify excess cash.  Current day cash position reporting—Monitor your sweep balance and sweep transfers via SinglePoint in real-time

We currently offer the City of Roseville the following Money Market Fund sweeps:
 First American US Government Obligations Money Market (Z) with a current rate of 1.90%

23 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 First American US Treasury Obligations money market fund (Z) with a current rate of 2.00%

iii. How will sweep activity be reported? On a detailed, daily basis or summarized on a monthly basis and how are these reported on the statement? Is a separate sweep account report available for the transactions? Define and provide a sample of the reporting for the sweep.

SinglePoint’s investments service provides the ability to view and manage Money Center account activity. It includes reporting and trading functionality as well as trade confirmations and Money Center investment statement delivery.

Investments in SinglePoint provides daily account position and investment activity detail reporting on Money Center accounts that reside on the InTrader system as well as full-function trading capability.

The City can access all your investment information including the following:
 Online trading and reporting
 Hourly position summary and details for each account by currency  Activity is retained for 45 calendar days
 All investment-related documents including statements, confirmations, interest/maturity notices, credit advices, money fund prospectuses, etc.

The City currently uses a Commercial Paper sweep, and this statement is provided to the on a monthly basis. For additional information, please refer to the following exhibits:
 Exhibit 09, Money Center Sample Monthly Statement
 Exhibit 10, Commercial Paper Sweep Service

iv. Will interest from the sweeps be applied at the account level if the sweep is from the individual accounts?
The current Commercial Paper sweep applies interest to post daily to the Concentration account. If the City decides to switch this to a First American Funds investment, the interest will post monthly to the Concentration account.

v. If it is proposed, provide the prospectus for the money market sweep fund. A AAA -rated, SEC registered fund striving to maintain a $1 NAV must be utilized for the sweep.

Please refer to the following exhibits:
 Exhibit 11, FGZXX-MC Prospectus
 Exhibit 12, FUZXX-MC Prospectus

vi. If the Bank cannot provide a sweep mechanism, or if alternative account types are proposed for the accounts, describe the account structure proposed including the type of accounts (interest bearing, money market, ZBA, etc.) along with the overall account structure.

24 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

We can provide a sweep mechanism.

vii. The City expects highly competitive rates on all demand accounts and the ECR. If not a managed rate, for interest bearing accounts based on an index, provide the index.

We are offering the City an ECR floor rate of 1.15% that is based on the City's overall relationship with U.S. Bank. During your annual account reviews, your relationship manager will review your rate to ensure it continues to remain competitive.

For the interest on your sweep account, we offer the following rates:
 Commercial Paper: 2.30%
 First American Funds (US Government Obligations money market fund (Z): 1.90%  First American US Treasury Obligations money market fund (Z): 2.00%

viii. Is the sweep processed as the last transaction of the day? If not, please describe.

Yes, all items are paid prior to excess funds sweeping to your investment account.

viii. Complete the following table with the rates for each category for the last twelve months and the current rate.

The City has had the following rates for the past 12 months:

ECR rate has ranged from a low of 0.65% to 0.75%. Because of the current rate environment, we have been able to adjust rates accordingly.

Interest rate on Commercial Paper has ranged from a low of 0.001% to 1.20%. Because of the current rate environment, we have been able to adjust rates accordingly.

Type Past 12 months Current rate
ECR .65% .75%
Interest Bearing Accounts .001% .005%
Money Market Accounts .001% 2.00%
Sweep .001% 1.40%

B. Automated Cash Management Information Access
The City requires a single portal, web-based cash (treasury) information management service with prior and intra-day reporting. The City requires a high degree of automation within all service areas. Imaging of all checks, access and image retention is required. Im aging of paid items, deposit

25 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

slips and deposit items also is required. Statements and account analyses should be available in electronic form along with access to archived information.

The City requires timely access to downloadable information for the Cit y’s accounting software (Oracle Fusion Cloud) for reconciliation and posting purposes.

Minimum on-line services must include balance reporting, lockbox, stop pays, ACH, positive pay, account transfers, and wire transfers. Daily balance reporting should inc lude detail on all transactions with summary reporting on closing ledger and collected balances along with one -day float, at a minimum.
i. Provide a link to the bank’s online service portal and a demo sign -on.

The City may view our online demo through the following website: www.usbank.com/sptdemo.

Note: If you have any trouble viewing the latest version of the online demo, try refreshing your browser.

ii. Fully describe the bank’s on-line service capabilities and systems, with examples.

The City has been utilizing SinglePoint since establishing their accounts with U.S. Bank.

SinglePoint enables the City to achieve new levels of efficiency by bringing our powerful banking services together into one easy-to-use website with a single point of access for all your global treasury management service needs. A fully integrated, wholly owned online suite of treasury management services, SinglePoint does not require dedicated PCs or software installation.

In one location, you can:
 View, manipulate and
download images
 Transfer and manage
payments
 Process and deposit
collections
 Prevent fraud
 Manage employees’ system use

26 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

The City may initiate ACH, account transfer and wire transfer services from separate pages with in SinglePoint. However, our systems are integrated, so each transaction type requires only the information unique to that type of transaction. The remaining fields are checked and populated from a common data source.

Reports and transmissions may be scheduled through SinglePoint at any time throughout the day.

Reports are delivered via transmission or secure email at the specified time. Fax and email reporting options allow users to receive current and/or prior day reporting at a preset time without logging in.

Certain time-critical functions, such as positive pay approvals and positive pay decisions, can also be accessed via a web-enabled mobile device through Mobile SinglePoint.

All the tools you need to manage your program in one place Mobile
SinglePoint
Designed specifically for users who need access to cash management tools when they’re away from a computer. View:
 Key balance information on domestic and international accounts  Current day reports (e.g., ACH Summary and Detail, Wire Detail and Lockbox Summary) SinglePoint
External
Messaging
Enhance process efficiencies by utilizing over 200 unique messages, configured and routed to various destinations, including email addresses and SMS messages to mobile devices, ensuring key items receive attention.

SinglePoint
Information
Reporting
Manage your financial position with superior reporting tools. SinglePoint provides account summary, detail and transaction information. The City will benefit from:
 Simplified daily account reconcilement
 Easy funds transfers
 Customizable searching
 Flexible standard and special reporting
 Customize reports with robust filtering
 Manage delivery of reports via email or
transmission
 Current-day returned item decisioning

27 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

All the tools you need to manage your program in one place Data retention
 Previous day data—60 calendar days
 Current day data—10 calendar days
 Additional retention periods available
System
administration
Administrators can add, copy and reuse user profiles to set up new users. They can also modify user entitlements, account access and transaction limits at any time with immediate updates. Dual system administration offers added control – all changes to user access or limits require a second system administrator approval to process.

Security
SinglePoint protects account information with the most current and proven technology available, including:
 256-bit AES encryption
 TLS 1.2
 Individual client IDs, passwords and digital signatures  Time-based tokens required to access payment services (ACH and wire transfer)

iii. Describe your search capabilities for historical transactions and reports as well as the ability to retrieve and download historical images.

SinglePoint retains previous day data for 60 days and current day data for 10 days. It allows inquiry by date range for the previous 60 days with standard retention. Additional retention periods for previous day information are available for an account-level charge for either 12 or 24 months.

The City may download data directly from SinglePoint. Data can be exported in:
 BAI2
 Comma separated value (CSV) format
 Human readable formats like PDF or text
SinglePoint Image Access
The City can retrieve and review sharp, detailed images of all paid checks, deposit tickets, deposited checks, paper debit and credit memos online. Images of returned deposited items, advices, image cash letter (ICL) deposited items and ICL administrative returns are also available. Ease of use is built into each component.

The flexible search tool lets you search by transaction type, account number (or all a ccounts), check number, amount or date. Prefilled dropdown selections make criteria selection fast. Sort search results by any column with one click. Search results can also be downloaded for further research.  Images are retrieved in seconds and can be viewed immediately if they are less than 90 days old

28 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 Paid check images can be viewed by 7 a.m. he day after they are paid  Images older than 90 days and photocopies can be requested online from our archive, where we store seven years of images
 Requests for digital archived images appear in an image inbox and can be shared with others

The image viewer offers front and back, zoomed in and out, rotate and inverted views. You can zoom directly to the endorsement, signature line, routing number or bank-of-first deposit. You can save images for historical reference and paid check confirmation. Front and back images can be saved as standard PNG or ZIP files. You can print multiple images at a time.

SinglePoint Image File Delivery
Another option for the City would be to receive a transmission of images and associated index information on a daily, weekly or monthly basis using standard internet -based File Transfer Protocol (FTP) methods. Images can be imported into your own image archive – allowing you to quickly and easily research and respond to customer inquiries.
 Daily transmissions available by 10 a.m. PT the day after images are captured  Weekly, monthly and custom transmissions available by 6 a.m. PT the third day after capture cycle ends
 Single-use transmissions of historical images available within 48 hours from 4 p.m. PT of submission date
SinglePoint Information Reporting
SinglePoint provides on demand online image enhanced reporting for 60 days, with optional retention for 90 days, including:
 Detailed report and transaction search results
 Positive pay services
 Stop payments (cleared checks only)

iv. Are all reporting processes and services web-based? Is paper back-up from the City needed on any type transactions?
Depending on the report, the report may be provided through SinglePoint for the City to view, save or printed. Some reports are available may be transmitted directly to the City to download. Paper reports are also available for the account analysis, paper statements or account reco nciliation services.

v. Does the bank currently provide banking services to other entities using the Oracle Fusion Cloud ERP system? Provide two public references using the Oracle Fusion Cloud including contact information.

U.S. Bank is pleased to provide the following references:

29 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Reference Contact information
King County, Washington
Nora Bennett, Finance Manager
 [email protected]
 206-477-0081
Oregon Health Science University
Bryce Stadick, Director, Treasury
 [email protected]
 503-494-2234

vi. Do the bank’s systems include a cash forecasting module or capability? Yes. SinglePoint Cash Forecasting provides the ability to create and view a cash forecast and compare it to the bank actuals on SinglePoint. This module will allow the City to forecast their future cash position by:
 Manually entering future transactions
 Importing future transactions
 Having SinglePoint forecast future transactions based on historical transactions

SinglePoint can also place scheduled payment transactions (ACH batches, book transfers and wire transfers) into the forecast. Additionally, by creating a forecast, SinglePoint will calculate a forecast variance each day. SinglePoint can also help identify historical trends that may help determine fut ure forecast data. In addition, the City can view the following information:
 Manage a cash forecast up to 18 months into the future  View the daily variance of your cash forecast vs. actuals  View historical trends in a graphical format
 Create Account Groups to view accounts in different ways  Create Categories to group and view transactions in different ways

vii. Detail the availability and level of prior day and intra-day detail and summary reporting. When is prior day information available? Is intra-day information real-time or scheduled throughout the day for certain data?
Previous day reporting
SinglePoint
Previous day information is available by 6 a.m. PT; however, the data is often available sooner.

BAI information reporting transmission
Previous day BAI Transmission information is available by 6 a.m. PT.

30 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

SinglePoint Previous Day Information Reporting
Available by 4 a.m. PT
BAI Transmission information available by 5 a.m. PT
Transaction
types
 Ledger Balance
 Opening Collected Balance
 One Day Float
 Two Day Float
 Three Day + Float
 Collected + One Day Float
 Total Credits
 Total Number of Credits
 Total Debits
 Total Number of Debits
 MTD Average Collected
 MTD Average Negative Collected
 Opening Ledger Balance (optional)
Transaction
detail
 ACH debit and credit transactions (addenda are reported on the EDI Remittance report or can be added to previous and current day reporting)
 ACH originated item detail reporting (reporting of items within a settlement can be added to previous day reporting)
 Coin and currency purchases
 Complete wire transfer transaction details
 Controlled Disbursement presentments
 Checks paid
 Deposited items returned
 Location numbers
 Lockbox deposits
 Wire transfer credits
 Wire transfer debits
 ZBA credits
Reports
 Previous Day Summary and Detail
 Previous Day Detail
 Previous Day Summary
 Previous Day International Summary and
Detail
 Previous Day International Summary
 Previous Day International Detail
 DDA Checks Paid
 ACH Return and NOC
 ACH Healthcare Claim Payment
 ACH Secured Funds Pledge
 ZBA Daily Cash
 ZBA Accounting
Additional reporting options
 Investment reporting—Previous day positions are updated by 3 a.m. PT

Current day reporting
SinglePoint Current Day Information Reporting
Wire transfer information Updated continuously and in real time

31 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

SinglePoint Current Day Information Reporting
SinglePoint updates
information at different
times for different
applications and different
processing sites.

ACH data
Updated four times during business
hours: by 5 a.m., 8 a.m., noon and 3
p.m. PT
Deposit reporting
Continuous and updated according to
site-specific schedules Lockbox
Controlled Disbursement Data updated twice daily
Foreign exchange and global trade,
Federal Reserve Bank Settlement Activity
Updated upon login to banking system
Other items, such as ATM, phone and
branch-initiated transactions
Disbursements by Zelle® Updated in real time
Transaction types
 Opening ledger balance
 Opening collected balance
 Current day credits
 Number of credits
 Current day debits
 Number of debits
 Interim Ledger
 Interim collected
 Interim one-day float
 Interim two-day float
 Interim three + day Float
Transaction detail
 ACH transactions
 Wire transfer transactions
 Controlled Disbursement check debits
 Lockbox deposits
 Other paper deposits
 Book transfers
 Foreign exchange and global trade
 Federal Reserve Bank settlement
activity
 Other items, such as ATM, phone
and branch-initiated transactions
 Disbursements by Zelle®
 Real-time payments
Reports
 Current Day Summary and Detail
 Current Day Detail
 Current Day Summary
 ACH Summary and Detail
 Controlled Disbursement/Draft
Summary
 Controlled Disbursement/Draft Detail
 Lockbox Summary
 Lockbox Detail
 Wire Transfer Detail
 Wire Transfer Detail New (Only new
data since last report was retrieved)

32 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Additional reporting options
 Investment reporting—Current day activity is updated hourly between 6:30 a.m. and 3:30 p.m.

PT, with final file at 5 p.m. PT

viii. Define all transaction and summary history access/retention features.

SinglePoint retains previous day data for 60 days and current day data for 10 days. Additional retention periods for previous day information are available for an account -level charge for either 12 or 24 months. Images within the Image Access module are retained for seven years.

ix. Can customized reports draw across reporting modules and activities? Describe the cross functionality features.

Yes. The City may customize reports through the Information Reporting or VantagePoint module.

Information Reporting
SinglePoint allows the City to create custom reports based on your specified criteria. Your users can build and save filters, with the ability to share with other users. Available criteria include:
 Remove and reorder accounts
 Date range
 Transaction types (BAI codes):
• Summary code groups
• Transaction detail groups
• Individual BAI codes
• Transaction amount or range of amount
• Transaction reference number or range of transaction reference numbers

Exporting files in Excel and CSV format allows you to remove fields and designate field po sition order for further customization. There is no charge for customizing or emailing scheduled reports; however, a charge will be incurred for direct transmission.

33 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

VantagePoint
U.S. Bank VantagePoint gives the City a more strategic view of your accounts receivable (A/R) and working capital cycle. VantagePoint is an integrated receivables solution powered by SinglePoint, our wholly owned online business banking portal.

Using customized business rules, exception queues and configurable workflows, VantagePoint can centralize your incoming receivables information, enabling you to efficiently view, manage and post payments to your A/R system. Exception management is centralized within a unified, intuitive view that’s easily accessed online. VantagePoint can currently report any combination of the following receivables transaction types:
 Incoming ACH credits (with or without addenda)
 Incoming wire credits
 E-lockbox (consumer online bill pay) receipts
 Real-Time Payments (RTP), eBill Service (hosted web portal)  On-Site Electronic Deposit (remote deposit)
 Wholesale lockbox items
 Elavon merchant card

Data from each different payment type is presented in a uniform way allowing users to easily locate the desired information visually.

34 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

VantagePoint also allows the City to automate your manual A/R processes to help create efficiencies and potentially reduce costs. You can improve days sales outstanding (DSO) through automated receivables management and accelerated cash flow recognition.

Authorized users can view enhanced reporting that aggregates data from multiple channels into one intuitive interface. Exceptions consolidate into a single, streamlined interface with configurable queues and workflows. You can easily view transaction details and images to assist with research and exception management when payments are received with incomplete or missing remittance data.

When sent by email, you can automatically match remittance information to electronic payments, decreasing manual exception resolution tasks. Successful matches are included in your next posting file. VantagePoint’s optional AR Matching service can match invoice detail to an open A/ R file to further support a high automated posting rate when the file is generated.

Real-time access to your payment data gives the City a comprehensive view of your capital position across multiple receivables channels. You can easily identify payers that contribute to delays in your cash application process. You will be able to make informed, efficient decisions from a consolidated perspective using wholistic data.

VantagePoint uses the same intuitive design as other solutions you access through SinglePoint.

SinglePoint offers unsurpassed platform stability, web security and customer service.

x. Describe back-up procedures available to the City with any interruption in the automated system delivery of information or transaction input functions.

Customer Service
Customer service can help the City reload reports (within a 14-day timeframe) if there was a file interruption with the automated system delivery. Depending on the reports, similar information may be provided through SinglePoint's Information Reporting module for the City to utilize as a backup.

Transmissions
For transaction input for the City's positive pay and ACH service, SinglePoint Issue Maintenance and ACH Origination modules offer alternative input and file upload options for the City to utilize if the direct transmission was not available due to connectivity or service issues.

In the instance if the City was not able to provide a payroll file, U.S. Bank has the capability to duplicate your last payroll file for processing your employee's direct deposits.

xi. Describe provisions for off-site backup and continuation of services in local or regional disaster situations.

In case of disaster, SinglePoint will automatically recover at the Energy Park Operation Center (EPOC) within two hours. The main URL will be redirected to the EPOC site, and the replicated

35 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

database will be brought up and rolled forward. EPOC’s application servers will then continue processing as normal. EPOC’s servers are dedicated to disaster recovery events/exercises.

xii. What mobile services are available? Describe.

We designed Mobile SinglePoint for your on-the-go employees, delivering the same security and efficiency as SinglePoint. The City’s users’ access SinglePoint modules from their mobile device, allowing them to:
 View key balance information for all your accounts
 Access current day reports
 Initiate and approve transactions, batches and templates, as well as transfers  Review and decision positive pay and ACH positive pay items quickly and confidently – with images
 Initiate a repetitive wire transfer or an ACH batch from a template  Transfer funds between accounts

The City can search for individual transactions, including the status and associated detail and view messages from us.

Users’ access mirrors their entitlements on SinglePoint. Approval or initiation functions for wire transfer or ACH require a token-generated password.

Mobile SinglePoint works on both iOS and Android OS devices.  All devices must connect directly to our server
 We recommend using a scrolling-enabled device with a minimum screen size of 240x260

xiii. Describe all security protocols for online and mobile services.

Security Components
SinglePoint takes a multi-layered approach to mitigate risk. These layers are built into SinglePoint system design, services we offer to our clients and back-office controls. In addition, we publish several best practices documents for our clients on LaunchPoint in the Did You Know section. By building multiple layers of security, we can address the multiple levels of protection needed. Security features include requirements for dual authorization for wire transfers and ACH origination, plus extensive dual authorization options. Clients can expand their security through requiring tokens for all services, downloading Trusteer Rapport security software or setting up the IP Whitelist service.

36 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

System design
There are multiple levels of security built into the way the SinglePoint system is designed to function and how users can access it.
 256-bit AES encryption
 TLS 1.2
 Data is not stored on the user's workstation
 Password access is required - User passwords are case sensitive  Users must enter challenge questions - Challenge question answers are case sensitive  Sessions time out after a period of inactivity
 Token security code is required for certain services such as ACH, Wire Transfer and Investments  PIN entry is required when initiating wire transfers
 Automatic removal of user's payment initiation entitlement if the user does not initiate a payment for 100 days (Note: this is monitored for ACH and Wire Transfer payment initiation)  Required notification via email when certain security events occur SinglePoint Mobile
Our SinglePoint users may use Bio-authentication to login to the application with a fingerprint or facial ID.

xiv. How and by whom is the administration of the security module established and maintained? System administrators are authorized by the signers of the Master Service Agreement. System administrators can modify user entitlements, account access and transaction limits at any time with immediate updates or change user status for interim periods. Entitlements can be assigned by service area, function and account access. For our government clients, we recommend dual administration, meaning if one system administrator adds/deletes or modifies a user, another system administrator approves. In addition, system administrators can set user payment limits for ACH, book transfers and wire transfers, as shown below.

Service Entitlements Access and limits
ACH
Batches:
 Initiate batches
 Approve batches

Templates:
 Create template
 Approve template
 Export template
 Access to accounts
 Providence level limits
 User level batch initiation limits
 Per batch
 Daily cumulative limit
 User level batch approval limits
 Per batch
 Daily cumulative limit

37 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Service Entitlements Access and limits
ACH additional services
Allow access to the ACH activity schedule,
control totals, positive pay warehouse
search services
Access to accounts
Account reconciliation Allow access to account reconciliation reports Access to accounts
Book transfer
 Initiate
 Approve
Access to only U.S. Bank accounts
Cash vault
 Allow access to online ordering
 Allow access to reports
Access to cash vault locations
External messaging Enable messages
Delivery options:
 Primary email
 Secondary email
 Mobile device
 LaunchPoint page
 Fax
Image access
Allow access to image service. (Images
may be viewable in other services, such as
reporting, without access to image access
service.)
Access to accounts
Image file delivery Allow access to image file delivery Access to accounts Information reporting
 View current and previous day
 View and generate special
 View images
 View returned item images
 Access to accounts
 Access to specific special reports
International banking
services
 View international balance pages
 View and export international reports
 Initiate report requests
Access to accounts
Investment reporting View and export investment reports Access to accounts Positive pay
 Decision
 Approve decision
 Access to accounts
 Adjust amount, payee

38 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Service Entitlements Access and limits
Reverse positive pay
 View transactions
 Decision
 Access to accounts
 Adjust amount
Stop payments
 Place stop payment
 Approve stop payment
 Modify stop payment parameters
 Access to accounts
 Up to 50 stop payments per
submitted page
 Up to 50 pages of stop payment
submitted per session
Wire transfer
Initiate
 Domestic repetitive
 International repetitive
 Domestic non-repetitive
 International non-repetitive
 Repeat code request

Approve
 Wire transfer
 Templates
 Repeat code requests
 Create templates
Access to accounts
 Limits—Up to eight levels:
 Initiate
 Per transaction semi-repetitive
 Per transaction repetitive
 Per transaction non-repetitive
 Daily cumulative (all types)

Approve
 Per transaction semi-repetitive
 Per transaction repetitive
 Per transaction non-repetitive
 Daily cumulative (all types)

xv. What are the hours of available technical support? Where is the technical support located? How is support provided?
We may provide assistance identifying potential technical issues related to accessing banking services and provide suggestions to the City depending on the issue. Technical changes may occur to ensure your systems are compatible with our banking systems. It would be expected that you have technical resources available (your IT department) to advise and/or implement any suggested changes. In some cases, these technical issues are the result of network settings or problems on the City’s end and U.S. Bank would not be able to assist with troubleshooting steps.  SinglePoint Technical Support is available until 5:30 p.m. PT  SinglePoint Information Reporting support is available 5 a.m. – 5 p.m. PT, Monday through Friday  CCS teams provide customer service each business day, from 5 a.m. – 5 p.m. PT

39 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

C. Collection and Deposit Services
Standard commercial deposit services are required for certain accounts. Currently, geographically separate City departments make a daily deposit to Finance which then consolidates for one deposit delivered by armored car. The City does currently use one remote deposit scanner in the utility billing location. The City may consider additional sites under this contract.

Currently, the City contracts with Brinks armored car service under a separate City contract. The service makes multiple pickups at various departmental locations and then deposits all the deposits to City Hall. A consolidated deposit to the bank is made from City Hall. This process may be slightly altered to reduce float using location identification (on deposit slips) and location reporting through the bank, if available. The service is not paid for through the account analysis and the contractor may change during the bank contract period. Initially the City anticipates continuation of one business day deposit by the armored car service, but wi ll evaluate possible changes. Deposits include checks and coin/currency. Change orders are currently sent to the City through the local branch by armored car but could be changed to online change orders.

The City acts as its own lockbox for utility payments which could change if the image lockbox optional service is implemented.

All check deposits are batched with tapes attached. Coin/currency is not rolled nor strapped. The City currently uses web-based utility payments through Invoice Cloud to collect credit card utility payments. The software aggregates transactions and then transfers data daily directly to the merchant services provider (currently Paymentech Merchant Services).

All deposits received by the bank's established deadline must be processed sa me day. Immediate verification is not required. The bank shall guarantee immediate credit on all incoming wire transfers, on-us items, and security maturities and coupons. All other checks clearing will be based on the bank’s published availability schedule or remote processing schedule. Failure to timely credit the account will require payment reimbursement to the City at the then -current Fed Funds rate.

The City uses a 31-digit code on its deposit slip number in the MICR encoding to track deposits for reconciliation. Deposit tracking will be required under the new contract to speed deposits and improve deposit reporting.

The City does not currently utilize re-presentment of checks through ACH (RCK) but may consider its use during the contract period. Checks are currently represented automatically twice. i. What e-receivables programs does the bank have available? How would you suggest the City work into more e-receivables processing?
U.S. Bank e-receivable programs include our E-Lockbox, eBill and VantagePoint services.

40 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

E-Lockbox
U.S. Bank E-Lockbox electronically receives consumer-initiated payments originating from the payment network that include bill consolidators serving online banking bill pay at consumers’ banks and from third-party payment providers.

Payment initiation, processing and routing
 E-lockbox integration involves setting up your organization (biller ID) on the payment network.  The setup information reaches out to more than 120 payment originators that include all consumer banks who offer online bill pay, as well as third-party payment consolidators; this enables consumer-initiated payments to be remitted electronically for settlement into your account at U.S. Bank.
 Payment originators perform payment processing and routing based on the e-lockbox profile configured and integrated at U.S. Bank; if the consumer-initiated payment does not match your profile (e.g., incorrect entry of payee name, address; account number that doesn’t match your provided schema), the payment will be remitted as a paper check.  Consumer payments that match your e-lockbox criteria are routed electronically through the payment network to U.S. Bank.

Payment settlement
 We receive payment transaction information from the payment network that includes credits and reversals (debits), where applicable.
 Credit is made to your account on the same day it is received by U.S. Bank.

Remittance reporting
 Our e-lockbox support operations group receives e-lockbox files from the payment network daily.
 Customized remittance files are defined and generated within VantagePoint, our online integrated receivables management tool.

Returns & Notifications of Change (NOCs)
Payment returns and NOCs are submitted via VantagePoint. You can initiate the return or NOC from within the individual transaction detail screens or in bulk by selecting from a list of E -Lockbox transactions and adding them to a folder. You then select the return reason or enter the corrected information for the NOC to each item in the folder.
eBill
U.S. Bank eBill Service is a full-service, turnkey, digital bill presentment and payment solution built with the consumer and biller in mind. It streamlines operations, reduces costs and meets customers’ needs by providing a secure, simple and fast way to view and pay their bills – how, when and where they want. Our eBill Service is a highly configurable solution allowing the City to present bills digitally and collect payments from multiple payment channels and payment methods. A back -office interface

41 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

provides you consolidated electronic remittance and settlement reporting to update your accounts receivable system. Examples of uses for the City would be your utilities, business licensing and fees.

Our eBill Service’s proven capability is demonstrated by the more than 1,000 current entities using the platform. We provide electronic bill presentment and payment via all channels and methods. Our solution channels include real-time API, mobile, online web, point of sale, Text2Pay, Facebook Messenger, Amazon Alexa, Google Home, IVR and call center. Funding sources include credit card, debit card and ACH. Reporting of eBill activity can be included in VantagePoint, our integrated receivables management tools.

VantagePoint
VantagePoint, our integrated receivables management solution, can currently report transaction detail for wholesale lockbox items, incoming ACH credits, incoming wire credits, e -lockbox (online bill pay) receipts, Real-Time Payments (RTP), eBill Service, On-Site Electronic Deposit and Elavon merchant card. Additional payment types are being added over time. For merchant data, the MID is available for inclusion on reports/files. You may define custom CSV reports and data files to automate posting. Business rules and workflow functionality can help streamline yo ur receivables posting process, while more sophisticated AR Matching can match invoice detail to an open A/R file to further support a high automated posting rate when the file is generated.

To integrate with your systems, the City can select a proprietary format for your file, or choose an industry standard, such as ANSI X12. By consolidating your receivables data in a single transmission, you eliminate the need to manage multiple files and transmissions.

Working Capital Engagement
Our suggestion for the City to move towards e-receivables, is to do a working capital mapping session with your treasury management consultant (TMC) or your receivables solution engineer (RSE). During this process, your current receivables processed will be mapped out, analyzed and the City’s goals will be discussed. The TMC or RSE will then provide a plan back to the City based off your goals to help you move towards e-receivables.

ii. What is the bank’s daily cut-off time at a local branch and vault? Branch services
The cutoff times for branch cash services vary by market. No cutoff times are before 2 p.m. local time. The current pandemic has made branch hours less predictable; it is always best to call first to ensure branch availability.

Cash vault
We must receive the deposit before the 4 p.m. deposit (dock) deadline for same-day ledger credit.

42 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

iii. Must deposits be made to a vault? If so, where is the vault located? What delay may occur with vault deposits or transfers? Describe the process if the vault is not located in Roseville. Where is the vault located?
It is recommended the City utilize our Sacramento Cash Vault for your deposits as you do today. We recommend the City utilize an armor courier to deliver the deposits to our Cash Vault. Any deposits received before the cutoff time of 4 p.m. will receive same day credit.

iv. Does the bank provide deposit location tracking through coded deposit bags or on coded deposit slips? Describe fully. Do daily online tracking reports include activity by location? Are all deposits designated by location and tracked as such through the reporting? Provide sample reports for location tracking on deposits.

DTS Connex is available to U.S. Bank cash vault customers at our cash vault processing locations.

This service is offered through partnership between U.S. Bank and a third-party vendor, International Financial Services, Inc. (IFS). It offers deposit tracking and change orders for cash transactions processed at our cash vaults. Deposits are tracked from the time they are prepared at the location through to the processing of deposits at U.S. Bank. Change order requests are managed from a single application.

DTS Connex increases customer efficiency
by:
 Streamlining deposit preparation and
change order processes
 Tracking store operations, banking
partners and armored courier vendor
performance
 Providing a central location for
managing and reporting of cash vault
deposits and orders
 Reducing time to research deposit
adjustments and reconcile account
information

Tracking information is provided daily through SinglePoint Information Reporting or through the DTS portal. Samples of these reports are provided in the following exhibits:
 Exhibit 13, Deposit Tracking Previous Day Cash Vault Sample Report  Exhibit 14, Deposit Tracking System, Sample Report

43 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

v. Does the bank require or prefer strapping and rolling? Are there cost options/benefits for separating cash and checks? Coin and check? Strapping/rolling? We do not require strapping of currency. U.S. Bank cash vaults accept loose and rolled coin for deposits. Mixed coin deposits greater than $25 must be in its own bag and will be charged a Loose Coin Bag fee. Pricing does not change for separating cash and checks, coin and checks or rolled and/or strapped currency.

vi. Is there any limit to the number of deposits in one deposit bag? Are these handled as separate advices?
We recommend separating cash and checks; however, they can be sent in mixed deposits. Each deposit bag should only contain one deposit and one deposit ticket. Multiple deposits included in the same bag may cause errors.

vii. When are credit/debit advices sent to the City from the deposit locations? Are these advices sent electronically? (Preference will be given to electronic delivery.) Are images of originals provided with each advice?
Cash vault deposit and adjustment advices may be viewed electronically through SinglePoint through the Information Reporting or Image Access module. Advices are available as soon as the next business day and are available to the City for 60 days through the Information Reporting module and up to seven years on the Image Access module.

viii. Does the bank have any program to actively assist the City with collection for vendors or ongoing repetitive citizen payments preferably through ACH? Yes, through SinglePoint’s ACH Origination module, the City may save vendor or citizen payment information through templates. An authorized user can create and maintain templates of repetitive transactions or one-time transactions through this module.

ix. How does the bank handle discrepancies in deposit amounts? What dollar limits are used for decisioning? What settlement process is followed?
Branch services
Tellers process cash deposit discrepancies of less than or equal to $50, adjust the original cash amount listed on the deposit slip, adjust the total deposit amount and initial the correction on the deposit slip. For cash deposit discrepancies greater than $50:
 Tellers process in-person deposits, adjust the original cash amount listed on the deposit slip, adjust the total deposit amount and initial the correction on the deposit slip  Tellers process deposits made via night drop, drop off and armored car delivered deposits by completing a separate adjustment advice

44 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 If requested, adjustment advices will be returned with your monthly bank statement and labeled as miscellaneous credits or debits
Cash vault
Bankers identify all discrepancies and adjust your account for differences over $10.

For item processing and proof corrections, bankers identify all discrepancies and adjust your account for differences greater than $1.

x. How and when does notification of return items take place? List the elements reported.

Check Return Notification
U.S. Bank has a range of special instructions available to help customers reduce their processing and handling costs related to returned items. They may be established only for analyzed business demand deposit accounts used for check deposits. The returned item special instruction features the City can set up, in any combination, are:

Automatic Redeposit
First time returned items for NSF or uncollected funds reasons can be automatically re -deposited. A customer may elect to have all items or just those that meet a minimum dollar threshold re -deposited.

All re-deposited items are assigned four days of float. U.S. Bank uses a blind re-deposit process whereby automatically re-deposited items do not post to the customer’s checking account and no advice is printed. If a customer wants notification on items automatically re-deposited, they must be set up additional special instructions such as email or fax notification, transmission or other reporting options which are outlined later within this detail section.

Advice Options
 The City may elect to have:
• Original advices mailed to an alternate address other than the main address on file at the bank.
• Duplicate advice copies can be mailed, emailed or faxed (Fax Copies) to as many as three different addresses or fax numbers, with an additional option of receiving copies of the items.

Check image copies include the front and back of the item (default), with a choice of just the front. Faxed image copies are sent one item (front and back) per page, with the option to receive three check per page reduced in size. Duplicate advice copies include only chargebacks and will match the original advice totals.

Fax Notification
The City may choose from hourly (default) or end of day faxes advising them of their returned deposited items. Automated faxed notification is a continuous listing of returned items that will not necessarily match the original advice total. Image copies of returned items (front and back) are also

45 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

available with this option. The default is one item per page with an option to reduc e the size of the images to fit three per page. Fax notification options include:
 Re-deposits only
 Chargebacks only
 All returned items
Email Notification
The City may choose to receive an hourly or end-of-day email notification of their returned deposited items. Email notifications are sent via secure email. The email detail page includes all returned and re - deposited items. Optional check image copies include the front and back images of each item (default) or just the front, with a choice of all items, chargebacks only or re-deposits only. Email notifications may include multiple items depending on the number of returned items being processed. Email address length is limited to 40 characters. Email notifications with images or duplicate advices can be set up for as many e-mail addresses as the customer requires. (See sample here).

Posting
The City may choose from the following chargeback posting options:
 Debit an alternate account
 One debit per item
 One debit per account per day for the total amount of the returned items processed (Note: this option is recommended for Information Reporting Previous Day if they view returned items)  One debit per customer location per day
Maker Information
The maker (check writer’s) name can be keyed into the U.S. Bank returned item processing system so that it appears on the advice and/or summary report sent to the customer. The first initial and last name (up to 13 characters) will be keyed on to the advice. Please note that maker name keying is only available on chargeback items.

Locations Processing
Customers with multiple locations, stores or divisions depositing into the same checking account may receive returned item information reported by location number. This service requires that customers provide their location, store or division numbers within:
 The deposit tickets’ Magnetic Ink Character Recognition (MICR) line. Identifier numbers of up to 10 digits can be preprinted within the auxiliary on-us field of the MICR line on deposit tickets and must be included.
 Within the customer's endorsement on the back of the check.

When this service is implemented, the customer’s location numbers are set up within the returned item processing system. Unique special returned item instructions may be established for each

46 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

location. Customers may also define instructions for items processed as an unidentified location (999).

Transmission
U.S. Bank Returned Deposited Item Transmission is an automated method of receiving returned item information. The detail within the transmission can be downloaded into a company's system for tracking returned item activity and adding information into a database which tracks bad checks.

The City has the option of receiving a text only or text and image transmission:

Standard Transmission
The City may wish to receive a daily transmission, in a standard format, for uploading data into their reporting systems. The transmission is a standard format including MICR and other information.

Image Transmission
The City may include images along with the standard text file related to the returned deposited items.

The data and images are provided within a 'Zipped' file. Customers will receive the front and back images of the returned items and have a choice of receiving an image of the advice.

Transmissions will occur before 10 p.m. PT (at the end of the processing day). There will be one transmission per day. The information that customers may receive via transmission includes:
 Choice of receiving only returned items or include redeposit information  Site indicator (M - Minneapolis or P - Portland)
 Returned Item Sequence Number
 MICR information—Account number, routing transit number, check serial number and amount of item
 Deposit information-Deposit bank number, account number and deposit date (if captured through the "All Items" file)
 Alternate charge account information
 Return reason code
 Maker information—Includes 13 characters: first initial and last name. If not readable "N/A" is keyed (Maker information is optional with per item fee)  Posting Date
 Store Number
Image Transmission
Returned Item Images within the transmission
If receiving the image transmission, the text is the same as listed above. Along with the text file, the returned items images are housed in a zipped file which includes the front and back image of each returned item. Note: The City will need software to unzip the file.

47 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Items are identified by using the site indicator combined with the sequence number and source code found within the text file. The images are formatted as Y300.P.aaaaaaaa.bb99999.cnnn.TIFF:
 aaaaaaaa = Customer Name
 bb = site M1 (Minneapolis) or P3 (Portland)
 99999 = sequence number
 c = F (front) or B (back)
 nnn = Source Number
Returned item advice images within the transmission
Advice images are optional and identified by the site indicator and sequence number found in the text file.

The images are formatted as Y300.P.aaaaaaaa.bb99999.TIFF:
 aaaaaaaa = Customer Name
 bb = site A1 (Minneapolis) or A3 (Portland)
 99999 = sequence number

The images are in a TIFF format. TIFF was selected because it is one of the most popular and flexible of public domain image file formats. TIFF is also portable and does not favor a particular operating system.

Returned Items

48 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Check Images

Reports
Summary report
The City may a large volume of returns and/or with location processing may choose to receive a daily summary report. This hardcopy report lists each chargeback item and is mailed to a customer daily.

For customers with location processing, the report is sorted by location number and includes a report for each location as well as an overall summary report. Re-deposited items and maker information will be reflected in the report if the City also subscribes to these add-on services.

SinglePoint Image Access
The City may access returned item information by account including MICR account and Routing number, Check Number, Return Reason (if requested otherwise it defaults to NSF), Amount, Date, Advice Number and images of the items. Using the search functionality custome rs can select returns, re-deposits or both types. Image Access contains 90 days of historical information.

49 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Image Access

SinglePoint Information Reporting
The City may access previous day reports that include returned item information by account that includes a transaction description (return or re-deposit), Return Reason (if requested otherwise it defaults to NSF), Amount and transaction reference number.

Previous Day Reporting

50 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

SinglePoint Information Reporting transaction search
The City can view the above information through transaction search that includes 45 days of historical returned item information. From the Transaction Search Page, customers can also select to view a Consolidated Returned Item report. This consolidated report displays summary level information of paper and ACH returned items at an account level, with access to returned item detail.

Images of both paper and ACH items converted from Image Cash Letter (ICL) or On-Site Electronic Deposit (OED).

Information Reporting

SinglePoint Returned Item Decisioning
The City can view returned items current day and decision whether to allow redeposit or change to chargeback any eligible items returned for NSF or UCF. Returned Item Decisioning is available between 5:30 a.m. and 4:30 p.m. PT. Items not decisioned by 4:30 p.m. PT default to redeposit.

Requalified Items
The City may choose to have items requalified and rerouted to another financial institution or return item processor for handling. In these cases, the returned item will not be charged directly to the customer’s U.S. Bank account. This service allows a customer to centralize its return item processing at one provider, regardless of where the item was originally deposited. U.S. Bank sends requalified items in a cash letter per its usual check clearing channels.

ACH Return Notification
U.S. Bank offers three options for the City to receive your ACH Return and NOC reporting:

SinglePoint, data transmission and fax.

51 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

The ACH Returns and NOC report include previous day settled items. Information about NOCs and returns is available on SinglePoint by 8 a.m. PT.

ACH returns are listed in SinglePoint with key data
from the batch header and specific details about each item:
 Company name and company ID number  Receiver’s account number  Date and processing cycle of the item  Individual ID and name  Settlement date of the transaction  Amount
 Transaction code  Return reason code and description  Originating RDFI  Addenda information
Automated NOC update service
ACH transactions originated through SinglePoint that generate Notifications of Change (NOCs) from the receiving institution automatically update the ACH template in SinglePoint. SinglePoint reports transactions that were automatically updated by U.S. Bank, based on NOC information.

Additional return and notification of change items are sent from other financial institutions with the same day ACH items. These items appear on the ACH return reports the following business day.

Clients may opt to add another return settlement later in the day and receive those additional items in a current day ACH Return and NOC report in SinglePoint and/or via transmission file.

Current day ACH detail information is updated on SinglePoint at 5 a.m., 8 a.m., noon, 2:30 p.m. and 4:30 PT.

ACH Return and NOC reports transmitted via direct file transmission We recommend a Nacha formatted file for the return and NOC items, which allows the most flexibility for automating the process and importing the information into internal system s. ACH return and NOC items cannot be reported separately. The SinglePoint ACH Return and NOC report in standard reporting allows users to filter the report to generate reports that contain only NOC items or only ACH return items. Clients may also sort by SEC code and other parameters.

xi. Does the bank provide e-lockbox services? Describe fully. The City currently uses an E- Box service to facilitate collections. The service handles an average of 13,000 items per month.

Yes, U.S. Bank provides e-lockbox services. The City can receive consumer-initiated payments electronically with e-lockbox. The payment network consists of more than 120 payment originators, including all consumer banks who offer online bill pay, as well as third -party payment consolidators.

Payment initiation, processing and routing
 We establish the City (biller ID) on the payment network

52 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 Payment originators perform payment processing and routing based on your e -lockbox profile; if the consumer-initiated payment does not match your profile (e.g., incorrect entry of payee name, address), it will be remitted as a paper check
 Consumer payments matching your e-lockbox criteria are routed electronically through the payment network to U.S. Bank
Payment settlement
 We receive transaction information – including credits and reversals (debits) where applicable – from the payment network
 Credits are made to your account on the same day they are received Remittance reporting
 Our e-lockbox Support Operations team receives daily files from the payment network  You receive a consolidated remittance file each day by 8:30 a.m. PT that can be posted to your A/R system
 Remittance file transmissions or downloads are available through VantagePoint. Reports can be limited to e-lockbox payments or consolidated with other receivables payments

xii. What type deposit bags are used or required? Are these available from the bank? At what cost?
Branch services
Tamper evident polyurethane (poly) deposit bags must be used for night drop, drop off and armored carrier delivery of branch cash deposits. Any bags accepted via cash vault will also be accepted at our branch locations.

Cash vault
We require tamper-evident polyurethane (poly) deposit bags with tamper-evident security features in accordance with the Federal Reserve Bank’s Cash Services. DTS Connex vendor IFS offers DTS deposit bags for purchase. For security purposes, we do not accept locking zipper deposit bags.

Deposit bag requirements
All currency deposits must be packaged in clear plastic bags designed for one-time use.  Plastic bag material must be a minimum of five-mil or the equivalent in strength and durability  Bags must bear identification – including U.S. Bank, vault name, deposit amount, location name and location number
 Bag must be clear enough that contents are easily distinguishable through the packaging material  Bags must be securely sealed
 The seal on the bag must be tamper-evident so unauthorized access is easily detectable

We prefer clients purchase polybags from an external vendor.

53 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

For additional details on fees, please refer to Attachment A, Proposed Bank Fees.

xiii. Are dual verification security measures used on all receipt of deposits (immediate and post) at each deposit location?
Branch services
One employee will be present when opening deposit bags for post-verification. Employees who accept and process deposits must also initial the drop-off deposit log, in order to have documentation that more than one employee handled the deposit.

Cash vault
We employ a dual control environment for processing cash transactions (two bank employees or one bank employee plus a security camera).

We employ stringent performance monitoring, generating reports to quickly identify areas of concern. In addition, employee background checks, fingerprinting and surprise audits are conducted.

xiv. May deposits or credits be delayed for any reason? Describe.

Branch services
Cutoff times for branch cash services vary by market, with no cutoff times before 2 p.m. local time.

Branch deposits dropped off for post-verification shortly before cutoff or branch closing may be held for processing the next business day.

Cash vault
We must receive the deposit before the 4 p.m. local time deposit (dock) deadline for same -day ledger credit. Deposits appear on SinglePoint and BAI Transmission previous day balance reporting on the following business day. Cash only deposits may appear on SinglePoint and BAI transmission current day balance reporting, if processed by 2:30 p.m. PT and depositing to a non-Focal Point Plus account.

Deposits requiring special handling may have a different deadline, varying by vault; please check with your U.S. Bank representative if you think this applies to your deposits. It is your carrier's responsibility to deliver your deposit to the vault before the cutoff time. U.S. Bank will not be responsible for delayed credit due to late armored carrier deliveries.

xv. If provisional credit is given on deposit before verification, when does verification occur? Tellers are not able to immediately issue receipts for post-verified or drop-off deposits, nor will provisional credit be given for the deposit. Processing and verification of the deposit takes place before the branch closes for the day. Once verified, the deposit will be logged and recorded.

54 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

xvi. How much advance notice is required on coin and currency orders? Can orders be placed on line? Is there any minimum purchase requirement? What is the turn -around time on orders? Branch services
The lead time on the placement of change orders varies. Please work with the local branch management to determine the appropriate lead time for placement of your order requests. Large orders, such as those containing a large volume of currency and/or coin rolls, or special purpose change orders typically require up to one week or more prior notice. Check with your local branch for specific details on order deadlines to ensure timely delivery.

For branch services, change orders should be placed in minimum increments of full straps of currency and full rolls and boxes of coin whenever possible. Settlement options include cash for cash exchange, U.S. Bank check or debit to a U.S. Bank account.

Cash vault
Both coin and currency can be ordered. We offer full and partial straps of currency as well as individual rolls of coin, full boxes of coin and full bags of loose coin for ordering. Delivery lead times are determined by your armored courier and not by U.S. Bank.

Cash vaults provide strapped and loose currency. We prefer orders of full boxed coin, but individual rolls of coin are also available. Discounts are offered for ordering full straps of currency and full boxes of rolled coin. There is a minimum order of $1 and all orders must be whole dollars. In all cases, we debit the change order amount to your account on the day the order is scheduled for pickup by the courier.

SinglePoint Cash vault
SinglePoint’s Cash Vault service provides the ability to view reports and manage Cash Vault order activity for the City.

Cash Vault Reporting in SinglePoint provides daily account activity and detail reporting on Cash Vault Transactions. SinglePoint customers can view the following information:
 Cash Vault Deposits
 Cash Vault Adjustments
 Coin and Currency Purchased

Cash Vault Ordering in SinglePoint allows real-time multi-vault and location ordering of coin and currency. It also provides the ability to view order activity as well as reorder and cancel orders. The U.S. Bank SinglePoint Cash Vault service is powerful, convenient, fast and flexible for the user.  Powerful, with comprehensive order activity and detail available for up to one year.

55 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 Convenient access to order coin and currency at any time and view a running grand tota l of an order.
 Fast orders are placed or canceled real-time with immediate responses.  Flexible customization of entitlements allows for each user to have access to the locations and vaults that they need for ordering.

xvii. Include a list of all the bank's deposit locations Branch Location Address Hours Distance from
City Hall
Roseville, California
221 Estates Drive
Roseville, California
95678
 Monday to Friday
• 9 a.m. to 5 p.m. PT
 Saturday
• 9 a.m. to 1 p.m. PT

0.9 miles
Sunrise Avenue Safeway 989 Sunrise Avenue
Roseville, California 95661
 Monday to Friday
• 10 a.m. to 6 p.m. PT
 Saturday
• 10 a.m. to 2 p.m. PT

2.2 miles
Woodcreek Oaks
Safeway
9045 Woodcreek Oaks
Boulevard
Roseville, California
95678
 Monday to Friday
• 10 a.m. to 6 p.m. PT
 Saturday
• 10 a.m. to 2 p.m. PT

5.8 miles

xviii. Does the bank offer RCK (Re-presentment of Checks) with reissuance as an ACH debit? Describe.

We do not offer a RCK service. However, we can process RCK transmissions sent by our ACH origination clients.

D. Remote Electronic Check Acceptance
The City does currently use remote deposit for an average of 14,000 items per month an d will continue this service for deposit of both consumer and commercial checks at the Utility Billing location. The City is anticipating the implementation at additional locations. i. Describe the bank's process and capabilities for remote capture. Describe equipment needs, capabilities, and limitations. A web-based system is required.

Our remote deposit capture product is a robust, scalable and highly configurable web -based application. On-Site Electronic Deposit supports simple deployments with small volumes and complex, multi-user deployments with high volumes.

56 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Access both components via SinglePoint
Deposit Module
 Separate staff duties by assigning workflow based on units of work: scan, key, balance and approve  System configuration facilitates depositing into one or many U.S. Bank deposit accounts  Mobile users (and their checks) can be incorporated into the approval process EDM system
Dedicated
management
modules
 Reports
 Returns search
 Research
 Administration
 Deposit review
 Help functionality
Stores and
configures your
information
 Post-deposit repository of data and information
 Complete and maintain set-up and configuration information  Aggregates and stores depository information for reporting and archiving Organization
hierarchy

With virtually no structure or depth limit, your set up reflects your organizational structure.

With a greater number of member levels, more granular data is stored in EDM and more detailed access controls are available.
 Members—Organizational levels, such as companies, merchants, stores, terminals or groups that describe each point of transaction capture that transmits data  Users—Individuals who manage or view a particular member’s data

We help you determine your optimal hierarchy structure. The system administrator role is assigned to the highest member in your hierarchy. They:
 Configure EDM and add new roles and users
 Manage all user set-up and administration

57 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

On-Site Electronic Deposit process

ii. Does the bank provide remote deposit processing currently? Give two comparable public agency references including a contact name and number.

Yes. U.S. Bank is pleased to provide the following references:

Reference Contact information
City of Elk Grove
Matthew Paulin, Finance Director
 [email protected]
 916-627-3221
County of Yolo
Sou Xiong, Treasury and Revenues Manager
 [email protected]
 530-666-8212

Tom Haynes, CFO
 [email protected]
 530.666.8190

iii. What is the final cut-off time? Are there any limitations on batch size or number of transmissions per day?

58 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

The following table illustrates the deposit deadlines (in Pacific Time) for same -day ledger credit of funds:

Deadline description Deposit deadline Bank processing time 1.

First deadline 6 a.m. 8 a.m.

Morning 8 a.m. 10 a.m.

Mid-morning 9 a.m. 11 a.m.

Mid-day 11 a.m. Noon
Early afternoon Noon 2 p.m.

Late afternoon 2 p.m. 4 p.m.

Early evening 4 p.m. 6 p.m.

End-of-day 8 p.m. 10 p.m.

1. Bank processing time is an estimate.

There is no limit on the number of checks or batches included in a single deposit. However, by default, only 300 checks or items can be contained in any one batch within On- Site Electronic Deposit.

To clarify, a unit of work is the batch. The batch size is variable and can be configured to provide the operator a warning when a specified number of checks have been scanned and a hard -stop based on batch size can be configured where the batch will end. Using these options, you can control the batch size. Within On-Site Electronic Deposit, we will aggregate all batches (by deposit identifier, if utilized) within a business day into a single deposit.

iv. If a check is accepted and subsequently returned by the bank NSF, define the process.

Our standard service is a chargeback to the deposit account with a first return. We currently process returned items at the St. Paul, Minnesota operations center.

The City can establish special instructions for redeposit, email notification, phone call, fax, store number, alternate address, second copy, alternate charge account or transmission of returned item information. Special instructions are available by account or location. As your returned items are processed, they go through a number of steps to determine processing procedures.  MICR line of return item read and compared against cleared item file created during initial deposit process
 Returned item matched to associated deposit ticket on cleared items file  Following match, system accesses returned item special instructions  Returned items processed in accordance with special instructions (e.g., redeposit, assign a store number, send to company for collection, etc.)

59 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 Returned items are forwarded attached to an advice (for reconcilement purposes, a single advice matches a single debit on your bank statement)

Processing may result in receipt of multiple advices and debits on any given day. Multiple advices can be the result of many factors including segregation by store number, reject processing (bad MICR, mutilated item) and multiple cycles. Special instructions are available to allow a consolidated debit for multiple advices by location or by account.

v. What options does the City have in scanners for use with the process in various volume locations?
On-Site Electronic Deposit supports multiple scanners for imaging of check and associate items (remittance coupons).

Scanner Features
Digital Check
CheXpress® (CX) 30
 Captures front and rear image
 Franking cartridge included
 Front (preferred) or rear single item check exit
Scanner dimensions Document size

9.38” L x 3.92” W x 7.47” H
 Min: 2.20” x 4.17”
 Max: 4.25” x 8.98”
Standard manufacturer warranty: two years
Warranty upgrade
 Upgrades standard warranty period to next day Advance Unit Exchange (AUE)  Must be purchased within 30 days of the original scanner order Business need
 Single item scanner
 Small desktop footprint
 Low-cost solution targeted for low check volume
 Automatic franking function to identify processed items Scanner Features
RDM EC9611i™  IP-addressable (network) scanner
 Captures front and rear image
 Franking cartridge included
Scanner dimensions Document size

9.3” L x 6.0” W x 6.9” H
 Min: 2” x 4”
 Max: 4” x 9”

60 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Standard manufacturer warranty: two years
Warranty upgrade
 Additional two years beyond the standard manufacturer warranty (total of four years)  Must be purchased within 30 days of the original equipment order Business need
 Single item scanner
 Stand-alone USB connected device
 Single 10/100 Ethernet port
 Automatic franking function to identify processed items  Lower cost for low check volume and clients on any network or thin client environment such as Citrix Scanner Features
RDM EC 9603i™ 30
 IP-addressable (network) scanner
 Rated at 30 documents per minute (dpm)
 Single item or batch mode processing
 Captures front and rear image
 Duplicate check detection
 30 item document feeder
 Franking cartridge included
Scanner dimensions Document size

9.3” L x 6.0” W x 6.9” H
 Min: 2.5” x 4.8”
 Max: 4.9” x 9”
Standard manufacturer warranty: two years
Warranty upgrade
 Additional two years beyond the standard manufacturer warranty (total of four years)  Must be purchased within 30 days of the original equipment order Business need
 Batch processing
 Stand-alone USB connected device with built-in two-port USB peripheral hub  Two-port 10/100 Ethernet switch
 Automatic franking function identifies processed items  Lower cost for low check volume and clients on any network or thin client environment such as Citrix

61 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Scanner Features
Epson CaptureOne™ 30/60/90 TM-
S1000
 Rated at 30, 60 or 90 dpm
 Processes items in single or batch mode.
 Captures front and rear image
 Duplicate check detection
 100 item document feeder
 Franking cartridge included
 Field upgradeable from 30 to 60 or 90 dpm
Scanner dimensions Document size
14” L x 6.3” W x 6.9” H
 Min: 2.5” x 4.8”
 Max: 4.9” x 9”
Standard manufacturer warranty: two years
Warranty upgrade
 Additional one or two years beyond the standard manufacturer warranty  Must be purchased within 90 days of the original scanner order Business need
 Batch processing
 High check volume
 Supports franking in single item and batch scanning
mode
 On-off switch
Scanner Features
Digital Check TellerScan® (TS) 240:
50 / 100
 Rated at 50 and 100 dpm
 Processes items in single or batch mode
 Captures front and rear image
 Duplicate check detection
 100 item document feeder
 Franking cartridge included (TS 240: 50 only)
 The 100 dpi model is capable of ink jet printing to
record deposit information
Scanner dimensions Document size

11.1” L x 5.10” W x 7.5” H
 Min: 2.12” x 3.19”
 Max: 4.25” x 8.98”
Standard manufacturer warranty: two years
Warranty upgrade
 Upgrades standard warranty period to next day AUE
 Must be purchased at the time of the original scanner order

62 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Business need
 Batch processing
 High check volume
 Compact design conserves desk space
Scanner Features
Digital Check
SmartSource Adaptive

2.0  Vertical paper feed allows for a variety of documents to be scanned, including checks, remittance coupons and full-page documents
 Rated up to 78 documents per minute (dpm) and 105 dpm for checks
 Processes items in single or batch mode
 Captures front and rear image
 Duplicate check detection
 100 item document feeder (30 page-sized items)
 Franking cartridge included
Scanner dimensions Document size

15.6” L x 6.4” W x 11.3” H
 Min: 2.0” x 2.9”
 Max: 8.5” x 14.2”
Standard manufacturer warranty: two years
Warranty upgrade
 Upgrades standard warranty period to next day AUE
 Must be purchased at the time of the original scanner order Business need
 Batch processing
 High check volume
 Compact, vertical-based design conserves workspace
 Create a single document archive scanning full page documents, along with remittance coupons and checks

vi. Is the scanner equipment available through the contract: purchase or lease? List the equipment required along with its approximate cost(s).

A bonus of $100,000 will be offered for the first year to offset any setup, new services, or monthly maintenance fees. Please refer to Attachment A for pricing.

63 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

E. Standard Disbursing Services
Standard disbursing capability for all disbursing accounts is required. Payment of all City checks without charge upon presentation especially for City employees is required. Checks are currently being written on the various accounts. The City requires positive pay services with payee name verification.

The City does not currently use integrated payables, electronic payables or virtual cards. The use of ACH has been limited for vendor payments and approximately 320 vendor checks are written weekly. Additionally checks are used for water utility refunds. The City prints its checks on blank check stock.

The City currently uses (250-300) purchasing cards from a separate vendor which may change under this contract, with average monthly spend of $300,000 and 1,200 monthly transactions.

The City does not have a mandatory direct deposit policy but actively encourages its employees to move to direct deposit. Currently, 96% of the average 1,300 employe es use direct deposit. Manual payroll checks are also occasionally written. Pay cards are not currently used. i. When is daily check clearing information available online through intra- day reporting? How long are transaction details maintained online?
U.S. Bank branch cashed checks may be available in real time. Otherwise, cleared checks will be available to the City the following business day. SinglePoint retains check images for up to 60 days through the previous day module and up to seven years through the Image Access module.

Transaction details are available for 60 days and may be extended up to 12 or 24 months through extended retention.

ii. Does the bank image all paid checks?
Yes, we capture an image of every paid item processed.

iii. Describe any payment consolidation services (e-payables) available. What data transfer options are available for payment consolidation systems? Our e-payables programs include our Consolidated Payables, Payee Choice and Virtual Pay services.

Consolidated Payables
Consolidated Payables simplifies the payment process by combining the City’s multiple payment types into a single payment origination file. The City may one data file to U.S. Bank with all the payment information for any combination of ACH, wires, checks, virtual cards, RTP and Zelle ® payments. The bank facilitates the production and distribution of the payments and related remittance information.

64 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Consolidated Payables streamlines those processes and helps clients move toward the electronic origination of all payments. This service allows the City to originate electronic payments and optimizes your working capital by:
 Offering bank-defined flat and industry standards to exchange payments  Reducing manual processing and the chance for human error  Reducing the costs of making disbursements
 Providing greater control over the timing of payments and improving cash forecasting

With consolidated payables, the City can send your payment instructions in a data format produced by Oracle Fusion, which reduces the need to revise databases or financial systems to distribute payment instructions. Our data translation supports industry standards, such as ISO 20022 and ANSI X12, bank-defined standard flat files and proprietary formats.

Payee Choice
Payee Choice is a vendor-hosted payment hub used to simplify one-time or recurring payments to consumers or businesses by allowing the payees to choose how they get paid. The City may use a module accessed via SinglePoint to upload payment instructions, manage payees and customize a payment choice website for their payees. Payees visit a client-branded payment choice website to choose their payment method (ACH, RTP, Zelle®, Push to Card, Prepaid card or check) and provide any additional information needed to receive payment (e.g. bank account information, home address). Payments are sent via the chosen method and information is stored for future use. Payee Choice also supports data transmission for clients wishing to automate payment instruction files sent to Payee Choice, plus receipt of outbound reports from Payee Choice.

Virtual Pay
Please refer to question vii. below for additional information on Virtual Pay.

iv. Define and illustrate the payee information provided the City for single and multiple payments.

Payee information may be provided by the City through your Accounts Payables module from Oracle Fusion for our consolidated payment, payee choice or Virtual pay services. This information would need to include the payee’s information and the amount to be paid. Depending on the service, payment type may also be requested.

In addition, the City has the option to save payee information through the ACH Origination or Wire Transfer modules in SinglePoint through templates. This information would include the payee’s name, banking account information and other pertinent information for the payment. This information provided by the City may be used for single or multiple payments within these different channels.

v. Describe the handling of exception or non-standard items through the payment consolidation process. Describe the error tolerance limitations and subsequent handling requirements.

65 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

For the Consolidated Payables service, exceptions would be handled in the normal route by the payment origination type. Checks may be reissued, or the City may place a stop payment. ACH payments would receive an ACH Return or a Notification of Change (NOC) report to notify the City of any exceptions. Virtual Cards payments may be returned if not processed within the allotted time.

Wires would be returned if a confirmation was not received or if the banking information wa s not correct.

Exceptions for the Payee Choice or the Virtual Pay service would be instances where the Payee either did not choose a payment method or did not process the payment in the allotted time. In these situations, the City would be provided with a report on transactions that were not processed. The City has the option to try to pay these individuals or businesses again or pay through an alternative method.

vi. Describe any options available for ease of check reconciliation.

U.S. Bank Account Reconciliation delivers the City prompt and accurate computer -generated reports on paid and outstanding checks. Our services reduce your clerical work, help reduce fraud and give you more time. Designed to fit with your computerized accounting system, flexible repo rting options benefit a wide variety of accounting cycles. We provide your information via hard copy report, data transmission or online through SinglePoint Account Reconciliation.

We provide two options to help reduce or virtually eliminate staff time for reconciliation. Both offer flexible cutoff times to allow you to customize the statement period.

U.S. Bank Partial Reconciliation
We provide a list of paid checks and missing items in numerical order on the reconciliation. The Paid Only report provides detail including date paid, dollar amount and check number of each check.

The City can add positive pay to partial ARP. While positive pay is optional, we strongly recommend you take advantage of this service as a component of your overall ARP pa ckage. Positive pay is the best and most affordable protection against fraudulent check activity. If you choose not to use positive pay, you are responsible for and more susceptible to, fraudulent activity within your accounts.

U.S. Bank Full Account Reconciliation
We provide a set of comprehensive reports listing all outstanding and paid checks, along with all other check activity. Information can be provided via SinglePoint ARP, data transmission and hardcopy. With full reconciliation, you simply forward us the register information on all checks issued, along with a list of deleted or canceled items. Your issue information is compared to your account activity to produce the reports. Since we automatically adjust and correct mis- encoded items, the service virtually balances your checking account for you.

66 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

The City currently utilizes our full reconciliation service.

vii. Describe any virtual or SUA card programs available.

U.S. Bank Virtual Pay is a commercial card payment solution that combines the control and automation of client purchasing and payables systems with the simplified payment and incentive opportunity of virtual cards. Virtual Pay extends the value of purchasing card programs by further automating your Accounts Payable payment processes, replacing traditional paper check payments with cardless U.S. Bank virtual accounts.

Virtual Pay allows you to use your current business practices, which may include processing purchase orders, receipts, approvals, coding and invoices in your system. Once approved, payments are ready for processing. provides these payments to U.S. Bank via a file, online form or through an API. We then use one or a combination of the options below, depending on supplier preference, to accommodate payment to your suppliers:

Supplier-initiated payments
 Single-Use Account (SUA)—Unique account numbers are assigned to each approved payment transaction; users can request and access a virtual account on their mobile device  Pre-Authorized Limit (PAL) account—We dynamically raise credit limits on supplier-dedicated cards from zero to the amount of the payment appearing on the approved payment file

Supplier-initiated payments process flow:

Buyer-initiated payments (Straight-Through Processing–STP)  Funds are automatically deposited into a merchant bank account, less interchange.  We provide reconciliation functionality in our tools to automatically match processed supplier payment transactions with your authorized payments.

Buyer-initiated payments process flow:

67 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Virtual Pay can accommodate both supplier-initiated and buyer-initiated payments without the need for separate file integration.

Benefits
Virtual Pay provides significant benefits for, including:
 Increased control and security through SUAs and authorization controls  Extended Days Payable Outstanding
 Reduced costs for by eliminating checks
 Increased savings for by using a streamlined automated reconciliation process  Potential for additional incentive
 No contract required – this product is included under your current CAL-card program

In addition, your suppliers will benefit by:
 Reduced Days Sales Outstanding
 Receives payment typically within 48 hours of processed payment  Automated payment reconciliation
F. Stop Payments
The City currently averages 7 stop pays a month. An initial minimum of six months for the stop pay period is required. Currently the City has automatic renewals in place for all stop pays. An automated input process is required.
i. Describe the stop pay process and any bank policy on stop pays.

The City can place stop payments in SinglePoint or by calling CCS. Stop payments may be requested at any time during business hours. We cannot guarantee a stop payment will be enforced during the first 24 hours, because the check may have already been cashed by a teller.

Within SinglePoint’s Stop Payment module, we also provide a check paid inquiry function to verify if a check has cleared the account before placing the stop payment. SinglePoint checks the last 90 days of posted check transactions to verify nonpayment. If the check has been paid in the last 90 days, a message displays indicating the check has been paid.

68 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

For manual stop payments (paper checks), the system doesn’t verify if a check has been paid before it accepts the stop payment.

ii. How long is the initial stop pay? How long is are the renewal periods? The default for a SinglePoint Stop Payment is 12 months; optional expiration periods of six or 24 months are available. The City can use SinglePoint to either renew the existing stop payment or place a new stop payment after the original stop has expired. You can also access a weekly report that displays stop payments set to expire that week.

For manual stop payments (paper checks), the length of a stop payment order is 24 months. The City can choose to either renew the existing stop payment or initiate a new stop payment when the current order expires.

The renewal period can be for up to 24 months for online or manual stop payments.

iii. How is a stop pay renewal or cancellation accomplished? Is a new stop pay required? The City can use SinglePoint or CCCS to either renew or cancel the existing stop payment, or place a new stop payment after the original stop has expired. You can also access a weekly report that displays stop payments set to expire that week. For renewals, they are treated like a new stop payment.

iv. What is the deadline for same day action?
Stop payments may be requested at any time during business hours. We cannot guarantee a stop payment will be enforced during the first 24 hours, because the check may have already been cashed by a teller.

v. Will the on-line system verify if the check was cleared before accepting the stop pay? SinglePoint provides a check paid inquiry function to verify the check has not cleared before p lacing the stop payment. SinglePoint checks the last 90 days of posted check transactions to verify nonpayment. If the check has been paid in the last 90 days, a message displays indicating the check has been paid.

For manual stop payments (paper checks), the system doesn’t verify if a check has been paid before it accepts the stop payment.

69 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

G. Positive Pay and Reconciliation
Positive pay is required on check writing accounts with payee verification. The City requires positive pay services with complete indemnification for fraudulent checks. The proposal must provide a fully automated and web compatible transmission process. Check register transmissions will be made as part of each check run. Manual check information must be able to be input and transmitted online.

The City requires that positive pay files be immediately applied and distributed to all tellers.

The City has three accounts with full reconciliation combined with payee positive pay services on two of the accounts. An average of 1,534 positive pay items are processed monthly. i. Describe data transmission file and timing requirements for posting check registers. Are file transmissions charged by file by detail item or both?
U.S. Bank Account Reconciliation
Account
reconciliation
services
Types of
transactions
Delivery
methods
Cycle
schedule Delivery timing
Partial reconciliation
 Paid checks
 Miscellaneous
debits
 Miscellaneous
credits
 Stop payments
 SinglePoint
 Data
transmission
 Paper
 Monthly
 Weekly
 Custom
calendar
 SinglePoint: Two
business days after
the reconciliation
cycle date
 Data transmission:

Two business days
after the reconciliation
date
 Paper: Five days after
the reconciliation
cycle date, plus mail
time
Full reconciliation
 Paid checks
 Outstanding
checks
 Stop payments
 Cancelled checks
 Miscellaneous
checks
 Miscellaneous
debits
 SinglePoint
 Data
transmission
 Paper
 Monthly
 Weekly
 Custom
calendar
 SinglePoint: Two
business days after
the reconciliation
cycle date
 Data transmission:

Two business days
after the reconciliation
date
 Paper: Eight days after
the reconciliation
cycle date, plus mail
time

70 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Account
reconciliation
services
Types of
transactions
Delivery
methods
Cycle
schedule Delivery timing
Deposit
reconciliation Deposits
 SinglePoint
 Data
transmission
 Paper
 Monthly
 Weekly
 Custom
calendar
Five business days after
reconciliation cycle date
Daily checks paid Paid checks
 Data
transmission
 SinglePoint
Daily
 Data transmission: 5
a.m. PT
 SinglePoint: 8 a.m. PT
Outstanding issues
file Outstanding Issues
 Data
transmission
 SinglePoint
 Daily
 Monthly
 Data transmission: 7
a.m. PT
 SinglePoint: 8 a.m. PT
Stale date processing
and reporting
Cancelled checks
(due to stale date)
Data transmission
SinglePoint
Dependent on
reconciliation
cycle
 Data transmission:

Two business days
after the reconciliation
date
 SinglePoint: Four
business days after
the reconciliation
cycle date

ii. Is positive pay input for manual checks available on-line? Describe fully.

Yes, the City may utilize SinglePoint’s Issue Maintenance module for manual inputs of check information for positive pay.

U.S. Bank SinglePoint Issue Maintenance enables the City to:
 Enter check issue and cancel information online, from the browser, throughout the day  Upload files with issue and cancel information in the U.S. Bank standard format (CSV) or create a customized delimited or fixed length format (limit of 5000 items per file upload)  Enter payee names to support Teller Payee Positive Pay and Payee Positive Pay service options  Retrieve up to 45 days of issue-cancel history
 Search on issue-cancel history by using search criteria such as date, dollar amount and serial number
 View Data Transmitted File Confirmation information

71 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

iii. Is exception reporting and handling managed totally online? Describe.

Yes, check exceptions are available through SinglePoint’s Positive Pay module. The City has from 9 a.m.-3 p.m. each business day to view “unmatched” or exception items and decided if you would like to pay or return the item. If an item is not decisioned by 3 p.m., the system will utilize the default decision.

iv. At what specific time is positive pay exception information reported to the City? How is notification made? Is email notification available or must the City sign-on and check for exceptions?
We notify the City of exception items by 9 a.m. each business day of any positive pay exception items. Email notifications are available via SinglePoint external messaging.

v. At what specific time is the positive pay response required for City exception elections? The City must submit your pay/return decisions by 3 p.m. account processing time.

vi. Does the bank have payee positive pay? Describe.

Yes. U.S. Bank offers payee positive pay at the teller line as part of our reconciliation service. As an additional service, payee positive pay can be implemented for the back office. These services allow for the payee’s name verification, serial number and dollar amount when checks are presented for payment. Payee positive pay service is available only through SinglePoint.

vii. Does the bank review and scrub exceptions such as encoding errors for possible repair before creating a City exception item?
Our full reconciliation service provides reporting for scrub exceptions such as encoding errors.

Depending on the situation, a check may be corrected for an encoding error and be presented through the Positive Pay module as an exception item for the authorized user at the City to review.

viii. Are all checks, including those received over-the-counter by the tellers, verified against the positive pay file before processing? How often is teller information updated? If not verified, what are the process, liability, and security on OTC transactions? Yes. All positive pay accounts utilize teller positive pay. Our bankers verify serial numbers, dollar amounts and payee names (if provided) at the teller line. They don’t cash mismatched items. Teller information updates:
 Data transmission—Every 20 minutes
 SinglePoint Issue Maintenance—Every five minutes

72 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

All checks for a Positive Pay account are verified for over the counter by tellers for checks that are cashed at U.S. Bank branches. For checks that are cashed or deposited through non-U.S. Bank branches, we verify the information through our backroom positive pay.

ix. What is the bank’s liability policy for fraudulent checks hitting the positive pay accounts? The City will need to take full advantage of fraud prevention tools, such as Payee Positive Pay, available to protect its accounts. If a fraudulent item is paid from your accounts despite the City properly using the fraud prevention tools available, we will work with the City to understand the nature of the fraud and provide assistance collecting from the bank of first deposit as the law and policy allows. Liability between the Bank and the City will be fact dependent.

x. Can the bank provide fraud control paper check stock? U.S. Bank offers multiple options for the City’s check stock. We have a preferred check stock vendor for the City to order checks from or we can provide a Check Payables service to the City.

Check Payables
Check Payables is an outsourced check printing solution that is available via data transmission or via SinglePoint Check Payables. Check Payables creates efficiencies by:
 Reducing the risk of fraud by eliminating the need to store check stock in house  Eliminating the need to acquire and maintain check printing and mailing equipment

With the data transmission solution, the City may transmits a data file to the bank with all of their payment information for checks. The bank facilitates the production and distribution of the check disbursements through our vendor RevSpring. The bank will also provide a checks -issued file to our Account Reconciliation and Positive Pay services to ease management of the check clearing process and help reduce check fraud.

Fraud controls are available at multiple points in the check production process. File transmissions are sent via Value Added Network or SFTP. Your data is protected by robust U.S. Bank IT security controls.

Our check printing vendor’s data centers are SOC2, Tier III facilities with 24/7 physical security. They have biometric iris scanners, man trap and digital video surveillance, as well as N+1 redundancies in power and connectivity, including:
 Preeminent data security processes
 A complete disaster recovery plan
 SOC2 audit
 Full production and data processing redundancy

73 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Fraud controls on your account and the payment processes are for check stock safety features and positive pay account protection features.

Check stock with built-in safety features provides multi-layered risk and fraud protection
 Artificial coin reactive watermark
 Microprinting
 Heat sensitive ink
 Void pantograph
 Security screen backer

Every check payables account is set up on positive pay to help detect check fraud. With positive pay, we electronically match checks presented to checks you have issued. The City sends data in the check printer’s checks issued that will populate our positive pay system on the day of check production.

The optional myEasyView web portal provides visibility into your check printing file from within two hours of transmission through the point when checks are printed and mailed out. You can monitor not only the status of the check file, but also drill into the detailed checks within the file to perform validation steps.

xi. Describe your partial and full reconciliation services.

Yes. Full ARP with positive pay and partial reconciliation with and without positive pay services are offered.

Please refer to question (i) above for additional information on these services.

xii. Describe your deposit reconciliation process and reports.

U.S. Bank offers two deposit reconciliation tools for the City, which track deposits by a specific location or deposit ID number.

Deposit Reconciliation allows multiple locations to make deposits into a single U.S. Bank account and still identify deposited funds by location, store, department or day of deposit. This increases your control over depository activity while allowing single account usage. Deposits are reconciled with your checking account statement. The success of this service depends on your consistent use of unique, MICR-encoded deposit tickets for each location. This service provides a variety of reconciliation reports to assist with reconciling deposited items.

74 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Deposit Recap, the simpler of the two options, allows you to track deposits made by all your locations into a single account. Through the use of unique, pre-encoded deposit tickets for each location, this service provides deposit details and subtotals by your locations on the checking account statement.

xiii. Describe transmission file requirements.

Please refer to Exhibit 15, Account Reconciliation Issue Input File Specifications.

xiv. Is the bank currently able to create reports showing pending transactions which would then require further approval by City staff to upload to the City’s system? U.S. Bank can provide notifications to users who have the entitlements to approve transactions for the issue maintenance module through email, text or fax within external messaging.

xv. When are reconciliation reports available? Are they online and downloadable? How long are they maintained online? Do they contain images of checks? Reconciliation reports have the same cycle as the City’s account statement.

U.S. Bank is able to provide the City positive pay services on full account reconciliation program (ARP) and partial ARP accounts, as well as accounts not set up for reconcilement services.

We also offer account reconciliation online reporting through SinglePoint and may be downloaded.

You can select from a variety of report options, including reconciliation summary reports, reconciliation data files containing the detailed disbursement transactions, daily checks paid and outstanding check files. The reports are available for three statement cycles. The City may extend the reporting to six statement cycles with extended retention.

Images of cancelled checks are available through Information Reporting, Image Access or Image File Delivery services.

xvi. Provide samples of full reconciliation reports.

Please refer to
 Exhibit 16, SinglePoint Account Reconciliation User Guide  Exhibit 17, Full Reconciliation Direct Transmission Sample Reports

xvii. Can the bank create a 'Post No Checks' block on accounts? Describe.

U.S. Bank can place a check filter blocking all checks to post to an account. The check filter service mitigates risk and helps reduce losses due to check fraud. It allows U.S. Bank account holders to

75 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

prevent check transactions over a customer-specified dollar amount or block all checks from posting to an account. Any check presented where the dollar amount is more than the established threshold will be returned Refer to Maker. The City determines the maximum allowable dollar amount or blocks all check transactions from posting to an account.

H. Wires and Internal Transfer Services
The City currently uses ACH rather than wires whenever possible but has approximately 43 outgoing and 10 incoming wires each month and an occasional international transaction. Most outgoing wires are non-repetitive and all are input online. Online input is required and online monitoring is preferred. The City uses wires for power purchases and paying agent transactions currently.

Incoming wire transfers must receive same day credit. Wire initiation and release must be available online. The City will require compensation for delays caused by bank errors at that day’s Fed Funds rate.
i. Can all wires and international transactions be initiated and monitored on -line? Yes, SinglePoint Wire Transfer module provides the City with a real-time interface for initiation (domestic and international), confirmation and wire transfer advice reporting.

ii. Can repetitive templates be created and stored? Is there a template storage fee? SinglePoint saves a free-form wire transfer to a wire transfer template via the “Save as Template” feature. We support two wire repetitive initiation types:

Repetitive
For clients who frequently transfer funds from one account to another, repetitive wires offer convenience and speed. The wire detail is preprogrammed with predetermined receiving bank, beneficiary account name and beneficiary account number. An assigned repeat code specifies the debit and credit accounts. Only the date and amount variables change when a transfer is initiated.

Semi-repetitive
Similar to repetitive wires, semi-repetitive wires also allow variable text information to be included with each transfer.

We do not charge a template storage fee.

iii. What level of security authorization/release do repetitive or non-repetitive wires require? Is authorization for repetitive and non-repetitive the same? Security safeguards for each U.S. Bank wire initiation method are described in the following table.

76 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Initiation
method Security
Voice
 We issue a user PIN, which is required to request wire transfers  We perform callbacks on all non-repetitive wire transfers initiated exceeding $10,000  You grant individuals callback approval authority as set forth in the Wire Transfer Agreement
 Dollar amount limits are set for users for initiation and approval Internet: SinglePoint
 A password and user ID are required to log in to SinglePoint  A VeriSign token is required to enter the wire transfer service within SinglePoint  We issue a user PIN, which is required to request wire transfers  A secondary authorization (approver) is required on all free-form wire transfers  Dollar amount limits are set for users for initiation and approval  Cumulative dollar amount limits per day for initiation and approval are also available  128-bit SSL encryption through the browser encrypts the entire SinglePoint session CPU to CPU:

Batch Wire and
Direct Wire
Security procedures for wire initiation approval and submission are defined, managed and maintained at your site prior to the wires being sent to us for processing.

Limits may be set for each user on repetitive and non-repetitive wires. Non-repetitive wires require a confirmers approval before the wire is sent for processing.

iv. Is future dating of wires and transfers available? How far in advance? Yes. Our wire transfer system warehouses instructions for domestic and international USD wire transfers with effective dates up to 30 days in the future. International foreign currency wire transactions can be warehoused up to 30 days when initiated through SinglePoint; indicative rate flow is used, so a new rate is applied on send date. International foreign currency wire transfers using a contract cannot be future dated.

v. State wire access, posting, and cut-off times.

Cutoff times for same-day wire transfer initiation (Pacific Time) Cutoff times vary by type of wire transfer.

Voice
and
phone
Direct
wire
Batch wire
translation
Batch
wire
standard
SinglePoint SWIFT
Domestic same-day
Internal/book 4 p.m. 2:45 p.m. 3:15 p.m. 4 p.m.

77 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Voice
and
phone
Direct
wire
Batch wire
translation
Batch
wire
standard
SinglePoint SWIFT
Drawdown
3:15 p.m. 3:15 p.m.

N/A
Fedwire 3:15 p.m.

Federal tax
payment 12:30 p.m. N/A 12:30 p.m. N/A
Domestic future-day
Book
4:30 p.m. N/A

2:45 p.m. 3:15 p.m.

No deadline
No
deadline
Drawdown N/A
Fedwire No
deadline
Federal tax
payment
12:30
p.m. N/A N/A
International same-day*
U.S. dollar
3:15 p.m.** 2:45 p.m. 3:15 p.m.
3:15 p.m.**
Foreign
currency 2 p.m.

International future-day*
U.S. dollar 4 p.m.

N/A 2:45 p.m. 3:15 p.m. No deadline Foreign
currency N/A
* Same-day, in international terms, means the wire transfer will be sent to the foreign bank today. International wires to major foreign banks generally post the funds to the beneficiary account within two business days. For some countries and/or smaller banks, a few extra days may be required.
** For international same-day U.S. Dollar direct wire, SinglePoint and SWIFT initiations, the cutoff for payments exceeding $1 million may require a 2:30 p.m. PT cutoff.

Incoming wire transfer deadlines
We grant immediate credit for transfers received by cutoff.  Domestic
• Internal/book—4 p.m. PT
• Drawdown and Fedwire—3:45 p.m. PT
 International
• U.S. dollar—4 p.m. PT
• Foreign currency—2 p.m. PT

vi. State the bank’s policy on the use of ledger balances for outgoing wires in anticipation of scheduled activity or incoming wires.

78 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

To facilitate wire transfers and other routine business, U.S. Bank can establish an intraday limit for the City to ensure the movement of funds as needed. These limits are set for control purposes. Decisions to release wires with daylight overdrafts are made on a discretionary basis. However, to protect your interests, we’ll consult with you on wires exceeding the established daylight overdraft limit.

vii. Can internal account transfers be processed totally on-line? Yes. SinglePoint Book Transfers enable the City to manage your financial position and easily move funds between U.S. Bank accounts. Your funds are immediately available upon completion of a book transfer; for maximum flexibility, funds movement can also be future dated, up to 30 days in advance.

Users can create book transfers on a single page or from a template.

You can send up to 25 book transfers from a single page using the batch book transfer option, including transfers from a single account or multiple accounts and enter the same account multip le times. Up to 500 book transfers can be sent at one time by importing a comma -separated value (CSV) file of book transfers or by using data transmission methods.

An approval process provides up to two levels of control. Approvers can view full details o f each book transfer and confirm approval or make modifications to single or multiple book transfers.

Approval levels can be set separately for different users and template or non -template transfers.

Users can create templates for commonly used book transfer details and add a schedule to the template so that transfers are automatically initiated based on scheduled dates. Virtually all your account information is pre-filled with default values and is otherwise selectable from dropdown lists.

You only need to select a source, a destination, a value date and the amount.

viii. Are book transfer debits/credits all handled online? Yes. Please see question vii. The City also has the option to transfer between accounts through CCS.

I. Optical Imaging
In an effort to reduce paper handling and storage, the City is focused on imaged documents. An average of 9,500 deposited items are stored monthly.
i. Describe the bank’s optical imaging services and list all the items captured along with their retention schedules.

SinglePoint Image Access
The City can retrieve and review sharp, detailed images of all paid checks, deposit tickets, deposited checks, paper debit and credit memos online. Images of returned deposited items, advices, image

79 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

cash letter (ICL) deposited items and ICL administrative returns are also available. Ease of use is built into each component.

The flexible search tool lets you search by transaction type, account number (or all accounts), check number, amount or date. Prefilled dropdown selections make criteria selection fast. Sort sea rch results by any column with one click. Search results can also be downloaded for further research.  Images are retrieved in seconds and can be viewed immediately if they are less than 90 days old  Paid check images can be viewed by 7 a.m. local time the day after they are paid  For Controlled Disbursement accounts, same-day images can be viewed by late afternoon the day they are paid
 Images older than 90 days and photocopies can be requested online from our archive, where we store seven years of images
 Requests for digital archived images appear in an image inbox and can be shared with others

The image viewer offers front and back, zoomed in and out, rotated and inverted views. You can zoom directly to the endorsement, signature line, routing number or bank -of-first deposit. You can save images for historical reference and paid check confirmation. Front and back images can be saved as standard PNG or ZIP files. You can print multiple images at a time.

SinglePoint Image File Delivery
The City can receive a transmission of images and associated index information on a daily, weekly or monthly basis using standard internet-based File Transfer Protocol (FTP) methods. Images can be imported into your own image archive – allowing you to quickly and easily research and respond to customer inquiries.
 Daily transmissions available by 10 a.m. PT the day after images are captured • Weekly, monthly and custom transmissions available by 6 a.m. PT the third day after capture cycle ends
• Single-use transmissions of historical images available within 48 hours from 4 a.m. PT of the submission date
SinglePoint Information Reporting
SinglePoint provides online image enhanced reporting for 60 days, with optional retention for 90 days, including:
 Detailed report and transaction search results
 Positive pay services
 Stop payments (cleared checks only)

ii. What images are available on-line? When? How long are images available on line? Please refer to question i.

80 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

J. ACH Services
ACH service is currently used for payroll direct deposit (for 96% of an average 1300 total employees). The City also uses a direct debit draws for approximately 2,300 utility payments per month. The water utility bills on a daily cycle. ACH is used for som e vendor payments and the City plans to expand this use. The City requires pre-notification and filters/blocks on all accounts. i. Is ACH service available for online individual transactions as well as file transmission? What are the cut-off times for each?
The City may initiate a transaction via:
 ACH Direct File Transmission—Accepts industry standard and proprietary data formatted files and provides confirmation notice that file was received  SinglePoint ACH Origination—Allows manual entry of transactions and import in Nacha, comma- separated value (CSV) and fixed length file formats (immediate detailed audit and activity reporting available)
 Third-party service providers—Originate ACH transactions through U.S. Bank using third-party service provider
 ACH Origination via API—ACH origination via API allows clients to send payment instructions for ACH transactions to U.S. Bank using a Representational State Transfer (REST) Application Programming Interface (API)
U.S. Bank ACH initiation cutoff times (Pacific Time)
Input method
Standard
ACH
deadlines
Same day ACH
deadlines for
transit items*
Same day transfer
deadlines for on-us
items (U.S. Bank
accounts only)
SinglePoint ACH Origination
(web) 7 p.m. 11:45 a.m.
 3 p.m. for afternoon posting
 9 p.m. for end-of-day posting
ACH direct file transmission –
Nacha Format 9:30 p.m. 12:30 p.m.
 3 p.m. for afternoon posting
 11:30 p.m. for end-of-day
posting
ACH via data translation
services 6 p.m. 11:15 a.m. Not applicable
Consolidated payables
ACH adjustment requests 5 p.m. 11 a.m. 1 and 5 p.m.

ACH positive pay exception
decisions 5 p.m.

ACH Origination via API 8:30 p.m. Noon Not applicable
*The deadline for same business day on-us processing when sending a file in EDI or custom format is 2 p.m. PT.

81 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Our ACH data warehouse retains future-dated transactions for up to 30 days from the initial transaction.

You may schedule future-dated transactions through SinglePoint ACH Origination up to 10 years into the future. SinglePoint stores ACH file information in its own database until two days prior to the effective date, at which time SinglePoint queues the files for processing in the ACH system.

SinglePoint’s scheduled transactions do not affect your risk limits until they are queued for processing two days prior to the effective date.

We follow established Nacha guidelines for posting ACH entries and making funds available on the effective date. We send and receive files from the ACH network operators several times throughout the day.
 Credit transactions posted from morning processing windows by 5 a.m. PT (at which point they are considered collected and affect collected balance)
 Debit transactions memo-posted during same windows and hard-posted at end of day (debit transactions also affect collected balance)
 Transactions received from the ACH network with a same day effective date are posted during the afternoon and affect collected balance)

ii. Describe how individual ACH transactions are input online? What security features are in place?
Individual ACH items may be input online on a template format through SinglePoint’s ACH Origination module. Authorized users must have a token and entitlement to this module to create a template. The City may opt to have additional approval levels enable, such as having one person create a template, a second person approve and initiate and a third person approve.

iii. What is the policy and process for handling of ACH returned items? We match ACH return items to a combination of the following on the control file  Trace number
 Credit versus debit transaction code
 Receiving financial institution
routing and transit number
 Dollar amount
 Account number

82 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

If one of these fields does not match, the returned item becomes an unresolved return.  U.S. Bank ACH reviews each unresolved return; if the returned item is still unresolved, we may then settle the amount to the City’s settlement account  Exceptions do not appear in your information reporting since they are handled manually due to the original item no longer existing within the ACH system  We manually fax all Unresolved ACH Return reports to you. The volume of unresolved returns is very low

ACH return item processing is completed at end of day, at which time funds are posted to the account. ACH Return reports are available the next business day, from SinglePoint’s special reports menu. ACH returns can also be reported back to you via fax or transmission. The ACH Return Transmission reports previous day settled returns or current day returns that settle at the end of the day and is available by 7 a.m. PT.

Additional return and NOC items are sent from other financial institutions with Same Day ACH items.

These items appear on the ACH Return reports the following business day. If you opt to receive your return and NOC information in a Nacha formatted file via direct file transmission, you may opt to add another return settlement later in the day and receive those additional items in another transmission file.

To assist with the collection of returned items, we offer a redeposit service. You instruct us to automatically redeposit and represent an ACH transaction returned for nonsufficient funds ( NSF RO1) or uncollected funds (UCF RO9). Items can be redeposited up to two times per Nacha rules and you can determine the number of days or day of the month to schedule the redeposit. You can also specify a minimum and/or maximum dollar amount for the transactions you want redeposited.

Reporting of items using this service is available from SinglePoint Special Reports, by fax or by transmission.

iv. Can ACH items and files be future dated?
Yes, ACH items and files may be future dated 30 days in advance. These items will be stored in our warehouse.

v. What specific filters and blocks are available on the accounts? Define and describe all your fraud filter and block options.

U.S. Bank offers several ways for the City to protect your accounts from ACH transactions.

ACH Filter, ACH Block, ACH Positive Pay & eCheck Block
Our ACH filter and block service protects the City's deposit accounts against unauthorized ACH debit and credit transactions. Business eCheck block allows you to block WEB and TEL payment types and the converted check payment types ARC, POP and RCK.

83 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Additionally, SinglePoint ACH Positive Pay allows you to add new authorizations to your accounts online. Authorizations are rules established by you to determine which incoming ACH credits and debits should be allowed to post to your accounts.

UPIC (Universal Payment Identification Code)
We also offer the UPIC® secure account identifier – a unique account number that allows ACH credit transactions to post to a designated U.S. Bank account while blocking ACH debits from your account.

A UPIC looks and acts just like a regular bank account. It masks your account number, allowing you to receive electronic credit payment without revealing sensitive bank information to your business associates. Using a UPIC, you can publish account information freely to encourage your trading partners to send electronic payments without the fear of fraud on your business demand deposit account (DDA). Only credit transactions can be sent using a UPIC account number, which helps protect your account from fraud.

vi. What policy, process and time requirements exist for file and item reversals and deletions? The City has several options for requesting an adjustment to your file, batch or items. You can submit adjustment requests to our ACH operations area through SinglePoint ACH Adjustments or by emailing a request form to our ACH operations group. We recommend clients use the SinglePoint ACH Adjustments, which allow specific users to be entitled to the service and access information on requests that have been submitted. Under the ACH rules, ACH reversals must be completed within five banking days of the settlement date of the original transaction. After five days, the letter of indemnity service option can be used to request that the other bank returns the transaction.

However, the other bank is under no obligation to do so.

Note: Same day effective dated transactions destined for other banks are submitted to the ACH network operator midday. This allows very limited time to delete these transactions. Reversals of Same Day ACH payments are allowed.

A file, batch or item previously transmitted to the ACH operator may be reversed up to five days after settlement date for errors specified under the Nacha rules and within the timeframes specified by the rules.
 If the item, file or batch is still in the ACH warehouse and has not been released for processing, U.S. Bank processes the adjustment as requested
 If the item, file or batch has already been processed, we attempt the adjustment or notify you that the adjustment may not be completed as requested
 If an item is past the five banking-day timeline for reversals, our ACH Customer Service department issues a letter of indemnity to the receiving bank to recall the funds

84 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Note: Same day effective dated transactions destined for other banks are submitted to the ACH network operator midday so the timeframe to delete transactions is very limited. Reversals of Same Day ACH payments are allowed.

Reversals received other than through the adjustment service, such as a file of transmitted reversals, are processed during the next available processing cycle.

Users must have a unique Company ID, User ID and Password to submit requests through SinglePoint ACH Adjustments. The adjustment request is then managed online and completed under dual review procedures by authorized members of the U.S. Bank ACH Operations group. For email requests, standard forms are provided and require the signature of an authorized signer.

The ACH Settlement report, available through SinglePoint’s Special Report menu, provides details of adjustment requests and confirms when the request was processed. You may also call U.S. Bank to verify your reversal or deletion adjustment has been received and processed.

vii. Are ACH addenda shown in their entirety on-line and on detail reporting, reports and statements? How many characters are on the trailer file? Is the entire trailer printed on reports and statements? Does this require additional EDI or other service or access? Yes, SinglePoint displays remittance information associated with received ACH or financial EDI transactions. The first 80 characters of the addenda are displayed. The City can access the following special reports menu which offers a comprehensive view of remittance information detail via:
 ACH Transaction Capture
 ACH Received Item
 EDI Remittance
 ACH Addenda Reporting (BAI)
 ACH Healthcare Remittance

Each report summarizes remittance information and provides additional detail to update internal accounts receivable systems.

U.S. Bank can also transmit a Nacha formatted file of received ACH transactions, which includes addenda.

viii. The City will require pre-noting. Is the pre-note charged as a standard ACH transaction? We recommend processing prenotes for each distinct type of ACH transaction. The prenote is an excellent way to ensure that the bank routing transit number and receiver account number are valid.

We suggest initiating prenotes three business days in advance of live transmission, in accordance with Nacha rules.

85 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Prenotes do not validate the identity of the receiver, we recommend using a live micro -transaction or Account Validation to establish the identity of the receiver if this is desired.

For clients who have been utilizing any kind of NOC correction service with another financial institution (and have not been updating their system of record) we recommend sending prenote s as part of the integration process, prior to sending any live transactions.

86 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

K. Safekeeping/Custody Services
All City investments will be made by the City Finance Department or its investment adviser and written instructions for settlement will be given to or transmitted to the bank safekeeping area by an authorized individual. The bank will be required to provide book -entry safekeeping services through the bank or a correspondent. Correspondent processing is not preferable.

All securities must be cleared on a delivery versus payment (DVP) basis and ownership clearly and timely documented by receipts. All interest payments and maturities shall be given immediate collected credit.

The City anticipates an average of between 160 book entry securities in safekeeping at any time with an average par value of $775 million in FRB or DTC safekeeping. Ownership of the securities must be perfected and evidenced by an original safekeeping receipt or access to online information directly to the City within one business day.

The bank’s brokerage services will not be used for investment purchases in order to perfect DVP.

Certificates of deposit may be purchased from the bank but these will be on a competitive basis. i. Is online trade input available?
Yes. The City and your authorized
investment managers are able to
enter trades directly through our
online portal, Pivot.

Pivot’s trade feature allows for
customized access by users, multiple
trades submission for a single
account, dual-approval functionality
and status updates throughout the
trading process. Trades may be
entered through Pivot up to 31 days
in advance and can be modified or canceled until the morning of the order date. Pivot also grants the ability to control the processing of trades, along with:
 Easy, intuitive direct entry of trade information
 Trading only in the security types appropriate for you  Options for up to two approvers
 Quick, accessible viewing in pending trades and in holdings report  Confidence that trades are settled promptly
 Email reminders of future-dated trades

All trade activity submitted via Pivot’s trading feature can also be accessed in a single report with multiple sorting and customization options. Use of our secure online client portal for trade processing

87 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

allows you to automate manual processes that can lead to operational and settlement risk while reducing operating costs.

Based on the needs of you and your investment managers, U.S. Bank can accept trade communications via SWIFT messaging, email, electronic file transfer or DTCC’s (DTC) Institutional Delivery (ID) System. We interface with a number of investment-specific systems such as Advent and Envestnet.

We encourage the use of the DTCC/ID System for all eligible trades because it allows investment managers to affirm their trades, which generate an affirmation or matched affirmation confirmation for the agent bank to use as authority to settle a given trade. No phone or written authorization is needed when this method is used.

ii. Is online settlement monitoring available? Describe all options.

Yes. U.S. Bank settles on a contractual basis; accounts are debited or credited on the settlement date, whether or not the trade is completed on the actual date. Your client service team will resolve any problems that may arise when settling trades, ensuring all securities are received and funds collected, thereby minimizing the occurrences of failed trades. Contractual settlement makes our clients’ failed trades transparent while the U.S. Bank Trade Services staff resolves issues with brokers, depositories and investment managers. However, we do have the capability to settle on an actual basis if desired.

In addition, Pivot’s trade feature allows for customized access by users, multiple trades submission for a single account, dual-approval functionality and status updates throughout the trading process.

Finally, the City and authorized users have access to a real-time Pending Trades report which shows any pending or projected trade activity in your accounts:

Contents of the Pending Trades report
 Account number
 Settlement date
 SEDOL
 Broker number
 Trade amount
 Trade date
 Ticker
 Broker
 Accrued interest
 Entry date
 CUSIP
 Maturity date
 Price
 Account name
 Trade type
 Description
 Units

88 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

iii. What safekeeping relationship is proposed? Will safekeeping be done in the bank or in a subsidiary or correspondent? Fully describe the transactions and relationship.

U.S. Bank will expand the existing custody and safekeeping relationship. We feature a comprehensive system for safekeeping and securities settlement management. Our approach features direct memberships, contractual settlement, a dedicated Trade Services department and a highly automated trust system that functions in real time. Our clients will see their trades as executed, regardless of what is happening in the market. Additional benefits of our safekeeping and securities settlement management services include:

Direct memberships
U.S. Bank is a direct participant of DTC and the Federal Reserve. The Bank is an escrow bank member of the Options Clearing Corporation. Assets are also maintained at U.S. Bank division vaults.

Security position reconciliation
Trade positions for settlements with outside depositories are reconciled daily using the U.S. Bank trust system and net settlements are made with each depository. Global asset positions are reconciled weekly.

Integrated system
Major capital expenditures have been made to integrate the primary system supporting trust and securities accounting, with the securities movement and control system, reporting system, benefit payment system and other trust-related systems, resulting in a trust and custody system with greater capabilities and less prone to error.

Automation
The U.S. Bank trust system is highly automated and functions in real time (as opposed to a batch environment, which significantly limits same-day trade activity). The system, which is upgraded quarterly, automatically establishes a communication network between DTC and U.S. Bank when registering assets. The network completes the following tasks:
 Sends confirmations daily for all trades
 Creates pending items from these confirmations
 Transmits affirmations back to U.S. Bank
 Settles pending items automatically
 Provides daily activity reports
 Automatically processes dividend and interest notifications  Provides position reconciliation
 Creates securities movement and controls pending items for trades settling at DTC Trade services advantage
U.S. Bank Trade Services is a centralized, tenured team that works directly with externally managed accounts. The City will continue to benefit from a dedicated team member and a centralized team to

89 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

ensure they are always working with an individual with extensive knowledge of the securities industry, with a close relationship with brokers and investment managers.

Trade communication
Based on your needs and those of your investment managers, U.S. Bank can accept trade communications via our online portal, Pivot, as well as SWIFT messaging, fax, email, electronic file transfer or DTCC’s (DTC) Institutional Delivery (ID) System. We interface with a number of investment-specific systems such as Advent and Envestnet.

We encourage the use of the ID System for all eligible trades because it allows investment managers to affirm their trades, generating an affirmation or matched affirmation confirmation for the agent bank to use as authority to settle a given trade. No phone or written authorization is needed when this method is used.

Contractual settlement
U.S. Bank settles on a contractual basis; accounts are debited or credited on the settlement date, whether or not the trade is completed on the actual date. Your custody team will resolve any problems that may arise when settling trades, ensuring all securities are received and funds collected, thereby minimizing the occurrences of failed trades. Contractual settlement makes clients’ failed trades transparent while the U.S. Bank Trade Services staff resolves issues with brokers, depositories and investment managers.

iv. Identify any correspondent bank used for custody.

U.S. Bank will provide all custody services in house.

v. If a correspondent is to be used, define the process and confirm same-day crediting/debiting on all transactions. Describe any additional City actions required.

Not applicable.

vi. Are safekeeping fees hard charged or available through the account analysis? The custody and safekeeping charges would be charged directly to the City. These charges would not be part of the account analysis.

vii. The City desires call and maturity notification. How and when can this be provided? The City can utilize the U.S. Bank online reporting tool, Pivot, to schedule the Holdings Detail report on a daily basis.

Included Pivot data points
 Call date  Ex-Dividend date  Current price

90 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Included Pivot data points
 Call price
 Maturity date
 Dividend record date
 Dividend payable date
 Pricing date
 Issue date

The U.S. Bank trust system auto-posts anticipated income to your income accounts. Income is contractually posted to accounts on payable date, except for variable or floating rate issues. Trust income processing is primarily exception-based processing. We perform pre- and post-reconciliation between the U.S. Bank trust system and our depositories and paying agents to ensure accurate and timely posting of income.

After payable date, the Trust Income department uses daily suspense reports to review any outstanding credits received from the custodians and ensures the funds are posted to your account.

If the depository fails to deliver the funds, the income specialist will initiate a claim on your behalf. In most cases, the specialist will not contact you unless there are unforeseen circumstances in which the funds cannot be collected.

For maturities, the U.S. Bank trust system auto-pends, then auto-posts all maturity payments to your accounts based on maturity date information in the security maintenance file for maturing securities.

We will match and balance payments against depository funds received by the end of the day. Any payments that have not been received from the depositories are reversed and re- pended in your accounts until receipt of funds is verified.

U.S. Bank receives call announcements (full and partial) from the depositories. In the case of partial calls, we will run an impartial lottery that selects the accounts and quantities to be called for each security. We then send notification(s) to your administrators (based on tickler information) within 24 hours of receiving the valid call announcement. Each notification will delineate quantity held, pay date, principal and interest rates to be paid and quantity called and publication date (for partial calls).

Our Corporate Actions team sets up an event on the trust system, which will auto -pend the payment transaction. Trading of the called securities will be frozen but may be lifted upon request for full calls only. Payments will auto-post to your accounts on the pay date. U.S. Bank will match and balance payments against depository funds received by the end of the day. Any payments that have not been received from the depositories are reversed and re-pended in your accounts, until receipt of funds is verified.

viii. Will a security clear if incoming wires are expected where a wire number can be provided? U.S. Bank settles on a contractual basis; accounts are debited or credited on the settlement date, whether or not the trade is completed on the actual date. Your client service team will resolve any problems that may arise when settling trades, ensuring all securities are received and funds collected, thereby minimizing the occurrences of failed trades. Contractual settlement makes our clients’ failed trades transparent while the U.S. Bank Trade Services staff resolves issues with brokers, depositories and investment managers. However, we do have the capability to settle on an actual basis if desired.

91 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

ix. Are notifications sent on all transactions (purchase, sale, calls, and maturities)? When and how?
Yes. U.S. Bank provides a suite of transaction reports through our online portal, Pivot including:
 Transactions Detail
 Transactions Summary
 Transactions Global
 Transactions Interest and Dividends

These reports can be scheduled to be sent to authorized users on a daily basis.

x. What time are delivery instructions required? Is this a firm cut-off? Is there a fee charged for late instructions.

Transaction deadlines are included in the table below. Trades will be processed on a best effort basis if received after the cut-off time.

Transaction deadlines
Transaction type Instruction deadline (PT)
Equities, corporate and municipal bonds, commercial paper, medium-term notes, collateralized mortgage issues, zero- coupon bonds – already at DTCC
11 a.m. on settlement date
Federal Reserve book-entry securities; includes treasuries, agencies, GNMAs 10:30 a.m. on settlement date
Sub-custodian book-entry securities; not eligible for Fed or DTCC 10 a.m. on settlement date
Sub-custodian physical securities 9 a.m. on settlement date minus 1 Purchase of physical securities to be held in the Milwaukee vault; includes private placements One day prior to settlement date Sale of physical securities held in the Milwaukee vault; proper documents must be included if asset is in client name Two days prior to settlement date Mutual fund (money market) trades Varies by individual fund Affirmed ID confirms
T+2 settlement 8 a.m. on T+1
**Must be affirmed no later than 8 a.m. on T+1
Next-say settlement 1 p.m. on trade day
**Any trade affirmed on settlement date as well as any trades that settle on a “next day” or “same day” basis must be communicated by fax or email to the Trade Services team and a follow-up phone call confirming receipt is required.

Automated transmission-SWIFT/Trade Hub/Bloomberg, TOEINT/interface T+2 settlement 8 a.m. on T+1

92 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Transaction deadlines
Next-day settlement 1 p.m. on trade day
Same-day settlement 11 a.m. on settlement day
Pair-offs 10 a.m. on day prior to settlement date
Tri-party repo 12 p.m. on settlement date
Manual fax/email trade instructions
T+2 settlement 6 a.m. on T+1
Next-day settlement 1 p.m. on trade date
Same-say settlement 10 a.m. on settlement date
Swaps/futures/options 10 a.m. on settlement date
Pair-offs 10 a.m. on day prior to settlement date
Tri-party repo 12 p.m. on settlement date
**Any trade affirmed on settlement date as well as any trades that settle on a “next day” or “same day” basis must be communicated by fax or email to the Trade Services team and a follow-up phone call confirming receipt is required.

Open-end mutual fund trades
Instructions received via fax or email 11:30 a.m. on trade date Instructions received via TOEINT/interface 12 p.m. on trade date **Some funds may require an earlier cutoff. A list of those funds can be provided upon request. **First time purchases may take an additional one to five business days to be processed.

L. Collateral Requirements
The City requires a bank that is fiscally strong and able to provide the services described on an uninterrupted basis. As public funds the City falls under provisions of the California Government Code Title 5. Collateral will be in place at least two (2) days before any funds are transferred .

The bank will be responsible for the pricing of securities and daily monitoring and maintenance of margin levels. The City may minimize collateral costs through use of the sweep mechanism. i. Confirm agreement to the California collateral conditions noting any detailed exceptions to each.

We confirm agreement to the California collateral requirements.

ii. Will there be a fee for collateral?
Please refer to the following attachments:
 Attachment A, Proposed Bank Fees
 Attachment B Proposed Merchant Services Fees

93 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

M. Account Analysis
A monthly account analysis report shall be provided for each account and on a relationship basis. i. Provide a sample account analysis.

Please refer to Exhibit 18, Sample Account Analysis.

ii. State how and when the analysis will be available each month.

SinglePoint offers your account analysis statements online as part of the Special Reports module.

Statements are available on the seventh business day each month and, like our paper statements, contain 12 months of history summarizing balances, earnings credit and net service charges.

Statements within SinglePoint are available in PDF, TXT, CSV or an 822-file format.

iii. Is the analysis provided online?
Yes.
iv. How long is the analysis maintained on-line?
Statements contain 12 months’ history, including:
 Summarizing balances
 Earnings credits
 Net service charges

N. Monthly Statements
The bank shall provide monthly account statements on individual accounts and on a relationship basis. All accounts are on a monthly cycle using the calendar month as cut-off. Timeliness of reporting is critical.
i. Provide a sample statement.

Please refer to Exhibit 19, Sample Monthly Statement.

ii. When and how are statements available? Are statements provided online? SinglePoint provides statements on the first day of the month following month end. Users can request a message alert for notification.
 DDA statements in PDF and TXT formats are available by 6 a.m. PT of the second day following month end. If the end of month falls on a Friday, the statement should be available on Monday.  DDA statements with check and/or deposit ticket images are available in PDF format only.

94 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 CSV formatted statements are available by 6 a.m. PT

iii. When is the statement available online?
Please refer to question ii.

iv. How long are statements maintained online?
Statements are available for 12 months online through SinglePoint.

O. Account Executive
To insure smooth contract implementation and continuation, a specific account executive and back-up must be assigned to the City account to coordinate services and expedite the solution of any problem. The account executive should meet with City staff semi- annually on banking matters at a minimum.
i. Provide the outline for the client support structure to be provided to the City by the bank.

What level of support is available from local representatives? The City is familiar with our ability to serve your needs with an engaged relationship team, integration resources and customer service group, each dedicated to supporting the City. Your U.S. Bank team can deliver innovation in processes, consistency in service and financial stability with continuity in performance and team.

Superior team support with experience serving the public Your relationship team, led by Charline Botelho, demonstrates the breadth and depth of experience that the City will encounter in daily interactions with us. Donna Chu serves as your treasury management consultant. This group exemplifies the foundation of our relationship-based service model. Those team members dedicated to serving the City include Shelby Teach, senior service banker, whose background, perspective and understanding in government operations bring invaluable insight to meeting your needs.

ii. Explain how the proposed client support level will address problems and promote ongoing communications on a timely and efficient basis.

The City will receive daily servicing support from Relationship Manager, Charline Botelho and our CCS team, including a dedicated Senior Service Banker, Shelby Teach. CCS is dedicated to providing depository, loan and treasury management support at a premier level of service, including timely, thorough and responsive measures to ensure your satisfaction.

You may contact your service banker for your depository, loan and treasury management servicing to ensure the most appropriate action is taken and your satisfaction is achieved. Your service banker will

95 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

take ownership of your inquiry with final resolution often occurring during the initial call. If a request cannot be immediately resolved, we will discuss expectations for the time of resolution. If more technical research is required for issue resolution, she contacts the appropriate area within U.S. Bank to assist, including your relationship manager to ensure she is also kept up to date on the situation.

iii. Is there a protocol and/or system for monitoring and providing solutions to individual problems?
Yes, the City may contact Shelby Teach or her team. Every member of her team has a thorough knowledge of your services, business practices and key contacts for treasury services- related issues and they are empowered to escalate for more detailed support.

Three-tier escalation process
First level: Commercial Customer Service (CCS)
When an issue is identified, your first step is to report it to CCS, who enters it into our call tracking system and attempts to resolve it. If the service banker is unable to resolve the issue, CCS escalates it to a product-specific Level Two support team.

Second level: Escalation to appropriate operations/integration managers Level Two support team resolves issue and updates
tracking data, or if not resolved, interested parties are brought together to assist in resolution.

Parties could include:
 CCS team leader or site manager
 Relationship manager
 Treasury management consultant
 Treasury management support manager
 Operations manager
Third level: Escalation to senior management
If the issue is still unresolved, it is escalated to senior management.

Reasons for escalation at this stage include:
 Issues with unacceptably prolonged closure
 Issues for clients experiencing abnormally high
quantity and/or frequency of service quality or
system performance issues
 Chronic, recurring issues
 Issues that risk/may risk the client relationship
The issue is escalated by an appropriate manager (as listed in Level Two) sending an email summarizing the situation to the Operation Servicing Issues group. An appointed senior management banker then logs the issue and engages appropriate operations (or other groups) in the research and resolution of the issue.

96 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Three-tier escalation process
All open issues are reviewed in the Treasury Management Operations Service Quality meeting every Friday. The purpose of the meeting is to review actual performance relative to all operations and IT service level agreements (SLAs). SLAs relate to system availability, accuracy and responsiveness. IT and operations managers speak to causes and remedial actions in process relative to missed SLAs.

iv. Provide the names and titles of the proposed account executives as well as their locations.

Charline Botelho
Senior Vice President, Relationship Manager
Sacramento, California
Donna Chu
Vice President, Treasury Management Consultant
Tucson, Arizona
Shelby Teach
Senior Service Banker
Portland, Oregon

v. What kind of technical support is available after business hours and on weekends? U.S. Bank 24-Hour Banking provides general service around the clock. Bankers do not have access to your account signers, nor the customized knowledge your CCS team has, but they c an perform servicing for anything that could cause potential loss (e.g., stop payment, fraud or card maintenance).

We may provide assistance identifying potential technical issues related to accessing banking services and provide suggestions to the City depending on the issue. Technical changes may occur to ensure your systems are compatible with our banking systems. It would be expected that you have technical resources available (your IT department) to advise and/or implement any suggested changes. In some cases, these technical issues are the result of network settings or problems on the City end and U.S. Bank would not be able to assist with troubleshooting steps.

97 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

P. Overdrafts
Every effort will be made by the City to eliminate net aggregate daylight and overnight overdraft situations.
i. State the bank’s policy regarding aggregate overdraft charges and the fees, if any.

Daylight overdrafts
As required by the Federal Reserve, we monitor real-time daylight overdrafts by account and client relationship. If the City has a zero-balance account (ZBA), we aggregate the balances within the hierarchy.

Daylight overdraft limits
We can establish an intraday limit for the City in order to facilitate wire transfers and other routine business that requires movement of funds. Daylight limits are set for control purposes and the decision to release wires is based on a discretionary basis. In the event your wires exceed the established daylight overdraft limit, we will contact the City for further action to cover the funds.

Daylight overdraft fee
Currently, we do not charge the City for daylight overdrafts.

Overdrafts
We access overdraft reports daily and will notify your Relationship Manager, Charline Botelho, who will contact the City to determine the course of action to cover the insufficient funds. Once a determination has been made, Charline Botelho will proceed to pay or return items, based on your feedback.

Overdraft fee (negative collected)
We charge an overdraft fee plus a percentage (Prime rate plus 4%) of the negative collected balance on your account.

Federal Reserve error
In the event there is an error at the Federal Reserve and the U.S. Bank image cash letter (Fed receipt plus) file is sent beyond our established service level agreement, we hold the lat e items and include them in the next day’s presentments, so you are not negatively impacted.

Overdraft charges
If an account becomes overdrawn, we assess an overdraft fee whether the item is paid or returned. In most instances, the fees are charged through the analysis system and can be offset by the earnings credit allowance.

98 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

A charge for negative collected balances may apply. The negative collected balance for each day is totaled and divided by the number of days in the month to produce an average negative collected balance. The fee is calculated as follows:

(Average Negative Collected Balance × Rate) × Actual Days in the Month 360

* Our standard negative collected funds rate charged is Prime plus 4%. This fee can be offset with earnings credit.

Please refer to Attachment A, Proposed Bank Fees for per-item fees.

Overdraft bank error
Relationship Manager Charline Bohelto and other departments take appropriate action for overdrafts that result from a bank error.

Fee cap – Controlled Disbursement
We charge the City fees for overdrafts and nonsufficient funds per account, based on product / service.

Overdraft interest
We address interest on overdrafts.

Direct charge or earnings credit
We apply earnings credit allowance balances to offset fees and assesses the remainder of the fees as direct charges.

99 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

6.0 Additional or Alternative Services Proposed
Alternate Banking Services - The City is always investigating new processes to streamline and improve internal operations. The proposer should use this area, if desired, to illustrate any alternatives and new services which it feels would benefit the City.

Automated Escheatment
U.S. Bank Automated Escheatment Service is a full, end-to-end solution for unclaimed property and escheatment. Automated Escheatment Service includes visibility and reporting of aging property to help prevent it from becoming unclaimed. In addition, all aspects of the escheatment process from liability analysis to due diligence mailings to state filings and remittance are covered. Delivered through our SinglePoint
® 2.0 platform, this unique and differentiated service benefits the City with:
 Integration with our check payables solutions
 An automated workflow
 An exceptions-based design – requiring minimal client interaction

Our streamlined process allows payees to digitally claim their property, increasing the probability of successful claims.

Account validation
This solution can help you reduce fraud, exceptions and returns. By providing instant access to account status and ownership information, account validation can help clients:
 Ensure the account information you received is accurate  Verify the account belongs to the party who sent it
 Determine the likelihood of a returned transaction due to insufficient funds based on past transactional data

The Account Validation Inquiry screen requires (please see the visual):
 Account status
 Account ownership with status
 ABA routing number
 Account number
 Amount
 Check serial number
 Business name
 TIN
 Address (city, state, zip code)

100 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Payee Choice
The City may use a payment management website hosted by our vendor Incedo, Inc. to:
 Customize a consumer enrollment website with the City’s brand and payment options  Initiate payment notice and communications to your customers  Manage the City’s users
 Track payment status, search payment history and export reports

The process is simple:
 When the City is ready to send payments, you upload a file with basic payment information (student/consumer name, email, dollar amount)
 Customized emails are then sent to students/consumer payees, letting them know a payment is pending and directing them to the City -branded enrollment website  Your customers access the enrollment website, choose a payment method and provide any additional details. Payment methods include direct deposit, Zelle® or check  Once your customer provides their payment choice, Incedo submits payment information back to U.S. Bank for initiation through standard payment channels (ACH, Disbursements via Zelle ®, check or prepaid card)

Since this is a new payment process, you will need to notify your customers of the options, so they know what communications to expect.

Real Time Payments (RTP)
Real-Time Payments (RTP) was built to address the struggles and inefficiencies when making business-to-business (B2B) payments. It allows payment originators to make payments to their trading partners in real-time 24/7. The service has also built real-time messaging capabilities that foster straight through processing by allowing users to send a Request for Payment (RFP), Request for Information (RFI) or Payment Acknowledgement for both sender and receiver.

Real-Time Payments:
 Provides payment control. You can send payments 24/7
 Keeps you informed. Payment acknowledgement for sender and receiver  Streamline exception processing. Take control of your payments by using real-time messaging capabilities within the network
 Provides fast payment delivery. Your payments post to recipients within seconds The City
uploads a
payment file
Payee receives
a notification
email
Payee chooses
payment
method via
website
U.S. Bank
receives
payment
information and
sends payment

101 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 Tracks payment status. Powerful transaction and recipient status reporting (reports can be easily uploaded to your A/P system)
ClickPay
ClickPay allows a client to streamline the check acceptance process and enhance the payment experience for their customers by allowing them to submit payment by sending check images via their mobile phone (This service is currently in the early adopter phase). For example, a customer of the City could utilize this service to make their utility payment.

How Does it work?
 Payer takes a picture of the front & back of their check from their mobile device  Mobile App reads the routing and account number from the check and automatically populates payor’s banking info
 Payment processed through Image Cash Letter to the City checking account How does it help clients and end-user?
• Payer feels comfortable paying by check, from the comfort of home • Payer receives confirmation that the biller has received their payment • The City does not need to manually process or scan paper checks • ClickPay reduces retail lockbox traffic; check-only exceptions

102 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

7.0 OPTIONAL BANKING SERVICES PROPOSED
Optional Banking Services - The proposal must include a response to each question in this section and all fees associated with the services must be shown with fee proposal. If the service is not available, respond as “Not available”.

The City continually investigates new services for use and possible inclusion under its banking services contract. The following services are not currently required but will be evaluated in terms of availability, feasibility, service levels, services provided and charges for current, or future, use under the contract.

The City will make its determination during the contract period as to whether a particular service will be used. If the service is initiated later in the contract period the services and charges stipulated in this proposal will be applied. If the bank currently does not offer the service but is planning to offer the service during the projected contract period, it should so stipulate along with the anticipated date of activation.

A. Commercial and Purchasing Cards
The City currently uses (250-300) purchasing cards from a separate vendor which may change under this contract, with average monthly spend of $300,000 and 1,200 monthly transactions.

These may be assigned to specific individuals or be used by a defined group. i. Describe the bank’s program for (a) commercial credit cards and (b) purchasing cards for issuance to specific individuals or for general use by an institution.

The U.S. Bank Purchasing Card provides a cost effective, time saving payment option for your business-to-business procurement needs, while streamlining the purchasing process and supporting your supply chain management strategies. By using purchasing cards to place orders, the costs associated with processing requisitions, purchase orders and check requests are dr amatically reduced. Simplification of the purchasing process includes policy compliance, supplier negotiations, transaction monitoring, security, reporting and payment.

Additional features of the U.S. Bank Purchasing Card
 Worldwide acceptance
 Online reallocation tool
 Comprehensive spend reporting
 Financial systems integration
 Tokenization for mobile payments
 Transaction and spend limits
 Enhanced data capabilities
 Experienced technical consultants
 Tax and compliance management tools

Complex purchasing programs require a comprehensive array of payment products. U.S. Bank matches the products to your needs. Side-by-side with traditional purchasing card accounts, we offer global solutions, procurement solutions for high dollar purchases and solutions that provide

103 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

sophisticated order management and integration with financial systems. Our purchasing solutions offer sophisticated spending controls at the cardholder and billing account levels as well as card integration and reconciliation capabilities with leading eProcurement providers.

Central bill accounts
We also offer a variety of central bill accounts (CBAs) to meet specific spending needs:
 Ghost accounts—Offer organizations all the same features and benefits of commercial cards, but without the actual plastic card. This provides an added degree of protection against potential card misuse
 Central Travel System (CTS) accounts—Centrally billed charge accounts to which all airline ticket purchases can be made. No card is issued; only your organization and/or your travel agency can issue airline tickets against the account. You will receive one easy -to-understand billing statement that outlines transaction detail for each charge. In addition, CTS offers the flexibility of unlimited subaccounts, so you can budget and separate expenses accordingly  Event Planner cards—Created to meet the unique needs of your event and meeting planners. Our clients use event planner cards for charges such as room rental, audio-visual equipment, internet and teleconferencing services, transportation/group shuttles, event food and beverage, special event admission fees, or any other meeting-related expenditure not normally covered using an individual corporate travel card (U.S. programs only)
 Supplier accounts—Designated accounts assigned to key suppliers which your employees can use to make purchases exclusively at the designated supplier. Other suppliers in the merchant category code could be blocked from individual accounts to discourage spending at competing suppliers
Virtual Pay
The U.S. Bank Virtual Pay program combines the control and automation of client purchasing and payables systems with the simplified payment and incentive opportunity of commercial cards. Using Pre-Authorized Limit (PAL) and Single-Use Accounts, it enables the following benefits:

Benefits of Virtual Pay
 Increased automation and visibility of payments
 Reduction of paper including check payments
 Increased control and reduced risk
 Enhanced working capital optimization
 Improved days payable outstanding
 Increased incentive opportunities
CAL-Card
The State of California's CAL-Card program is a purchasing card program.

Individual/Department Card
A card can be issued to an individual, or we can issue a department card to the City that ma y be used by multiple users of a department for authorized purchases. There will not be a cardholder name embossed on the plastic but rather a department or company name. A program administrator’s name is required to be tied to the account. Please note that without an assigned individual’s name and

104 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

signature on the card plastic, merchants may not accept it for payment processing because of the increased opportunity for fraud and misuse.

ii. What controls are available?
Our commercial card programs allow you to predetermine spending and transaction limits on each card, eliminating the need for requisition and purchase order approvals while enhancing security. We authorize every transaction at the point of sale, using controls your program administrator s have specified. You decide how tight controls should be and we customize the program. All controls can be set down to the individual cardholder level and can be modified on an ongoing basis.

Some of the control features we provide include:

Merchant category code (MCC) blocking
To prevent purchases of specific commodities and services, we will block the MCCs that represent these items. We can establish universal MCC blocking for uniformity across all cards or set unique limits at the cardholder level. We can also set up MCC Group blocking consisting of a cluster of MCCs. We recommend that you choose blocking that fits the spending requirements for the majority of your cardholders and only use cardholder blocking on an exception basis.

Velocity monitoring
Velocity monitoring allows you to limit the number of transactions or dollar amounts per day, month, cycle, quarter, year or other (refresh date or date to clear and number of days).

Cardholder single-purchase limit
This limit restricts the amount of a single purchase made by the cardholder. Generally, a single purchase can be comprised of a single item or of multiple items purchased at one time at a particular location. For example, if a cardholder’s single-transaction limit is set at $500 and a cardholder attempts to purchase several items for a total of $550, the transaction request is declined. Single purchase limits can also be assigned to specific MCCs.

Cardholder monthly spending limit
The monthly limit is the maximum dollar amount authorized for a cardholder within a 30-day billing cycle. Spending limits may vary between cardholders depending upon their level and projected usage. Spending limits are replenished automatically the day following your chosen cycle date.

ATM blocking
Cash advance capability may be blocked or limited either universally or at the cardholder level.

Expiration dates
You may set predetermined expiration dates on cards used for specific projects. Your p rogram administrators may also cancel any card account at any time using Access Online, or by calling the customer service department or the account coordinator team.

105 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Declining balance capability
U.S. Bank commercial cards can be set up so employees draw down from a pre -set amount using the card’s declining balance feature. This allows you to set per-project dollar limits tied to a particular project or budget. The declining balance feature allows you to impose a pre-determined credit limit on your corporate-billed accounts. The card becomes inactive at the expiration date or when the declining balance limit is depleted.

Adjusting controls
Your program administrators can request changes to any of the above controls at any time using Access Online or by contacting customer service. Changes affecting a large number of cardholders can be processed more efficiently by requesting the changes through the account coordinator team.

Account maintenance effective dating
This Access Online feature provides entitled users with the ability to define effective dates for temporary and future permanent account maintenance requests. You will gain more control of your card accounts by controlling when a maintenance request is updated. Program administrators may use effective dating to change authorization limits, demographic information, account information, default accounting code and MCC blocking.

In addition to restricting spend through Access Online, we also assist in monitoring spend for out of policy activity through U.S. Bank Payment Analytics tool. Payment Analytics is a web-based solution that enhances auditing practices by looking beyond the traditional card controls to provid e 100% commercial card transaction monitoring. Using customizable rule templates, you can automatically review all card transactions and flag suspected card misuse and out-of-policy spending. By automatically running policy rules on all transactions, Payment Analytics makes cardholder transaction monitoring dramatically more targeted, efficient and effective. Program a dministrators can receive email notifications of possible non-compliance and spend violations, so they can safeguard against commercial card misuse and improve purchasing practices.

iii. What reporting is available? Is all reporting web-based? Comprehensive reporting is vital to the City for effectively managing your payment programs. With the Access Online reporting tool, you can run predefined standard reports or create organization- driven ad hoc reports with six years of transaction data available online and offline for a total of 15 years.

Access Online provides immediate access to your transaction data, allowing you to run reports whenever needed. The highly intuitive user interface makes it easy for you to access your vital program data. Users simply select from a list of reports, define specific selection and sort options, plus choose an output type.

106 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Report categories
Available report categories include:

Program Management reports
Support general program management activities and allows you to monitor compliance with organization policy. Program performance indicators highlight important trends that you can use to proactively manage your accounts. Program administrators gain access to information on every type of account activity.

Financial Management reports
Allow you to access transaction management activity information; can be used to determine if cardholders are properly managing their accounts and ensure that expenses are assigned to the proper cost centers.

Supplier Management reports
Allow you to manage supplier relationships, support supplier negotiations and manage spending by category. Used to analyze the overall effectiveness of your supplier strategies and identify overall performance issues and opportunities. The City is armed with actual program performance information that can be leveraged to drive supplier behavior and positively impact supplier negotiations.

Tax and Compliance Management reports
Assist you with monitoring expenditures, tracking variances and managing account allocations; can be used to ensure your programs are operating in accordance with U.S. Federal Government standards and requirements.

Administration reports
Provide program administrators easy access to basic program configuration information and helps them determine the impact the program structure may have on performance and utilization, including accounting code and user management.

User Activity Audit reports
Provide details of user actions taken within Access Online for transaction management related items, such as approval, rejection, reallocation and extraction, as well as user profile actions, such as login, account assignments, contact information, hierarchy changes and approval manager information.

Access Online Data Analytics
Use our interactive Data Analytics dashboard to:
 Analyze your program through four dynamic charts
• Spend Analysis
• Delinquency Management
• Merchant Category Spend

107 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

• Average Purchase
 All charts and tables are interactive, allowing you to explore your data  Easily identify trends and outliers through up to two years of spend history  Filters allow you to focus on time periods ranging from annual to monthly  Flexibility to view your data from the program level, or down to the lowest hierarchy  Manage delinquency through intuitive charts, that allow you to initiate an email directly to a cardholder
Custom reporting
Flex Data Reporting puts the control in the user’s hands so they can define what they want to see in a report. By setting the report context—date ranges, processing or reporting hierarchies and more— users are able to choose the amount of data they need. By defining report content (fields to include or calculate) users ensure only the information they need is in the report. Users can also define a logical grouping of data and at what level it should be subtotaled.

Report Scheduler
Available with our standard and ad hoc reports, Report Scheduler allows program administrators to schedule reports to run once or on a recurring basis. Additional features include:
 Reports can be delivered to multiple recipients
 Recipients can be notified via email when the report is available  Access to functionality is controlled by Report Scheduler entitlement Report formats
All reports are parameter-driven and offer a high degree of flexibility and variety of output formats, all fully exportable and viewable online in the following formats:
 Browser—Open in the user’s existing internet browser, requiring no additional software. Some reports take advantage of drill-down links for additional detail  PDF—Readily formatted for printing, downloading or email exchange  Excel—Use a spreadsheet structure for ease of additional analysis, sorting and filtering and useful for export to third-party applications
 Active—Use dynamic HTML to display using the existing browser but also offer interactive features, including on-demand sorting, filtering, charts, graphs and export to XML and CSV

Reports can be delivered via the following methods:
 Internet—Access Online is a web-based system that allows users 24/7 access to reports  Data file—We will provide a data file at a frequency level directed by you  Access Online Data Exchange—Scheduled reports are only delivered through Access Online Data Exchange and can be retrieved from the Access Online Secure Mailbox  You will receive email notification when reports are available for viewing  Access Online provides Transport Layer Security (TLS 1.2) 256-bit data encryption

108 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 We do not distribute actual reports via email for security reasons Benefits
The Access Online Management Reporting:
 Meets your unique reporting needs with customized reporting tools  Measures and monitors program performance
 Identifies unique spending patterns and preferred supplier opportunities  Eliminates hard-copy report distribution
 Makes monitoring purchasing and travel program compliance easy  Provides online access to 72 months of transaction data

iv. What are the payment requirements?
For purchasing card and Virtual Pay, payments are due within 45 days of statement date.

v. Is there an annual fee? Are there any additional fees? No, U.S. Bank does not charge an annual card fee. For additional fees, please refer to Exhibit 20, CAL-Card Financial Proposal.

vi. Does the card provide for a rebates? On what basis? Yes, under the CAL-Card program, incentives are paid out on a quarterly basis and within 60 days after the end of the quarter. For more information, please refer to Exhibit 20, CAL-Card Financial Proposal.

vii. Can these cards be assigned to an individual but tied to the City? Yes, we offer corporate billing. Corporate billed accounts receive one central master statement which includes transaction level detail for each cardholder in that managing account, with cardholders receiving “memo statements” that provide transaction level information for their individual account.

109 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

B. Lockbox
The City currently does not use any external lockbox service for receipt and collection of bills or other receivables. The work is performed by City staff. Consideration is being given to a lockbox service which could be used to collect payments and transmit daily files with detail for downloading to City customer files.

The current utility remittance document is shown below. The account number is up to 12 digits (all numeric). The utility currently processes 7,000 physical check payments mailed monthly with a monthly billing cycle.

i. Describe the proposed lockbox service. Describe the work flow and processing of payments at your facilities.

Our national network of wholesale lockbox sites process more than 3 million payments each month for organizations throughout the United States. Lockbox services accelerate customer remittance handling by reducing time lost in mail float, processing and delivery. Early and frequent mail pickups reduce mail delivery times, which allows for earlier processing. Early availability of funds and detailed information empower you to make timely, informed business decisions.  Cost-effective solution converts remittances into earning assets as quickly as possible  Same-day deposit information makes your funds available sooner

We perform the back-office processing and deposit of items, which meet critical deadlines and maximize your funds availability, allowing you to focus on your organization. Payment processing and data capture are customized to your specifications. Detailed payment information is available through data transmission or SinglePoint so you can immediately update your accounts receivable records.

Image Look
An online extension of wholesale lockbox, Image Look provides sharp, detailed images of processed checks and invoices, allowing the City to boost productivity, reduce research time, improve customer service and accelerate your receivables. Images are retained online for 90 days, with options to extend up to 10 years.
 Flexible search criteria to locate payments and update your accounts receivable  Same day information enables timely credit decisions
Web Decisioning
Web Decisioning reduces the time and manual effort involved with processing exception items. In instances where we are unable to process a payment according to your sp ecifications, we notify you via email. You can immediately view and decision the transaction on SinglePoint. With online review:

110 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 You eliminate delays associated with physical receipt all your exception items and associated documentation
 We immediately process transactions with your updated instructions Scannable wholesale lockbox
If you receive a mix of wholesale and low-volume retail remittances, scannable wholesale is a cost- effective solution for processing both types of payments in one lockbox. The cost of data keying is reduced by machine capture of information from the OCR remittance document rather than by manual keying; we provide a formatted data file to update your accounts receivable system. Our cost-effective method converts remittances into earning assets as quickly as possible. We provide same-day information on your deposits, allowing you to use the funds as soon as they are available.

Early and frequent mail pickups reduce mail delivery times, allowing for earlier processing.

Lockbox processing workflow

Various systemic quality control checkpoints occur in the processing workflow, including check amount verification, payee error detection and MICR repair. Your specific instructions are displayed online during the envelope extraction process. Work completed by a specific lockbox or operator can be flagged for second review by a senior operator or manager.

ii. When and how is information available daily?
We provide deposit and balance reporting through SinglePoint Information Reporting, which provides complete current day and prior day reporting. Optionally, SinglePoint can also provide remittance images and detail from lockbox sites.

111 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Most clients use information reporting through SinglePoint to obtain daily lockbox deposit totals and availability information. SinglePoint offers a variety of output formats, including browser, PDF, CSV and BAI. Most lockbox clients elect to have lockbox detail delivered via file transmission. Specific lockbox reports are available via email or as a downloadable file from the Image Look browser application.

iii. Describe the potential implementation timeline. When could the lockbox be implemented? A critical early objective of the client implementation process is to gain a thorough understanding of your processing and reporting requirements so that we establish accurate instructions and perform the appropriate programming to support your needs. The implementation process is as follows:

1. Treasury management and technical sales consultants gather basic information about the products and services requested.

2. You will designate a primary contact to work with us in coordinating the implementation.

3. An implementation coordinator is assigned to your account. The implementation project coordinator is your primary contact during the entire implementation process. For more complex implementations, a client implementation specialist also will be assigned.

4. Your assigned implementation personnel work with you to develop processing and reporting instructions specific to your lockbox.

5. A data transmission questionnaire is completed, if necessary. This completed document and a sample file format are required to begin the transmission setup process.

6. A technical analyst assigns a lockbox number and adds your specific instructions to the processing system.

7. Testing is required for data and image transmission. Managed File Services works with your technical support staff to establish and test our communications link.

8. After the communication link is established, lockbox provides a test file with sample transactions.

9. When testing is complete, a production date is selected. Our technical analysts are available to assist with issue resolution.

10. Your lockbox is put in queue for processing.

11. Your implementation personnel notify you when the lockbox is ready to begin processing payments. They also send an official notice with applicable passwords and instructions for image services.

Basic
timeline Action
Day 1 Treasury management sales consultant initiates a lockbox implementation request and implementation coordinator assigned
Day 2 Implementation coordinator contacts you and provides Lockbox Requirements Questionnaire

112 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Basic
timeline Action
Day 3 You return completed Lockbox Requirements Questionnaire Day 4 Implementation coordinator submits completed questionnaire to lockbox analyst for set up Day 5 Lockbox Operations assigns new lockbox number
Day 5-10 Lockbox analyst completes set-up of new lockbox Day 11 Implementation coordinator informs you of production date for new lockbox and provides necessary user guides and customer service contact information Day 12 You distribute your new lockbox remittance address to your customers and new lockbox moves into production

The timeline changes if data or image transmission are included.

Transmission
timeline Action
Day 1
 Treasury management sales consultant initiates lockbox implementation request  Technical implementation coordinator assigned
Day 2 Technical implementation coordinator contacts you and provides list of required documentation
Day 3-4 You return completed documentation to the technical implementation coordinator Day 5-6 Technical implementation coordinator hosts a conference call to review and finalize all required documentation
Day 7 Technical implementation coordinator submits final requirements to lockbox analyst for set-up on lockbox platform and transmission build
Day 7-26
 Lockbox Operations assigns new lockbox number
 Lockbox analyst completes new lockbox set-up and transmission build  Lockbox analyst transmits a test file to your test server Day 26 Managed File Services analyst sends you testing instructions and invitations to test.

Day 30 You complete testing and provide signoff to the Managed File Services analyst and the technical implementation coordinator
Day 31-32 The technical implementation coordinator assigns the next available production date

113 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Transmission
timeline Action
Day 35 The technical implementation coordinator provides necessary user guides and customer service contact information
Day 36 You distribute new lockbox remittance address to your customers Day 37 New lockbox and transmissions move into production

iv. What level of technical assistance would be given to the City to implement the lockbox and design or redesign the remittance document?
Your assigned implementation team provides the necessary assistance and includes your:
 Relationship manager
 Treasury management sales consultant
 Implementation coordinator

Based upon the services selected, additional team members may include:
 Technical project manager
 Managed file services
 Development services
 Lockbox operations

Your implementation coordinator provides relevant user manuals and instructions for obtaining technical assistance at the conclusion of implementation. Based upon the services selected, a team member is assigned to provide product training.

v. Where is the lockbox facility located? What city would be used for the remittance address? Your lockbox processing facility and remittance address would be located in Los Angeles .

114 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

vi. When is mail collected and delivered to the facility? How many times daily? How many hours of operation each day?
Post Office collection times (PT)
Site Monday – Friday Saturday Sunday and holidays
Los
Angeles
 10:30 p.m.
 12:30 a.m.
 2:30 a.m.
 4:30 a.m.
 6:30 a.m.
 10:30 a.m.
 12:30 p.m.
 5 p.m.
 4:30 a.m.
 6:30 a.m.
 8:30 a.m.
 5 p.m.
 4:30 a.m.
 6:30 a.m.
 8:30 a.m.
 5 p.m.
 10:30 p.m.

vii. Is all remittance information captured and reported? Describe.

All payment and remittance information is captured and reported based on your unique processing requirements. Any items that cannot be processed based on your requirements, are returned to you daily for your resolution. You will work with your implementation team to create your unique processing and reporting requirements.

viii. Can the lockbox handle credit card remittances?
Yes, we accept American Express, Visa, MasterCard and Discover in our PCI complian t facilities.

Lockbox card processing details
 The City includes a credit card payment option on the coupon  Coupons must not include the card security code (a three- or four-digit number, such as CVV, CVV2, CVC2 or CID)
 Coupon is mailed to the lockbox for processing
 Credit card payments are sorted from the check payments. Credit card data is input to Elavon’s software for authorization, processing and settlement. Detail and error reports are then produced  Coupons are imaged on the lockbox system; OCR information and amount paid are captured  Detail records for the credit card transactions are included in daily remittance transmission file  The first 12-digits of the credit card number are redacted  Standard credit card reports are included in your daily package. You may also access additional information at the MerchantConnect website

ix. Describe the major components of your quality control checkpoints.

Lockbox processing workflow
 Mail is sorted by lockbox

115 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 The City instructions are reviewed
 Envelope contents are extracted
 Images are captured for checks, coupons and correspondence documents  Automated verification matches system read amounts to keyed amounts  Supplemental data entry is completed
 Web Decisioning (optional) can be used to address exceptions real-time  Deposit and related checks are submitted for deposit into client's account  Outputs are generated and prepared for delivery

Various systemic quality control checkpoints occur in the processing workflow including check amount verification, payee error detection and MICR repair. Your specific instructions are displayed online during the envelope extraction process. A specific lockbox or work completed by a specific operator can be flagged for second review by a senior operator or manager.

x. Is image processing currently in place? Describe. Are there imaging costs for each item (check and remittance document)? Is there a separate fee assigned for the transmission of images? Superior technical performance
U.S. Bank clients benefit from a technologically advanced, national wholesale lockbox platform. The state-of-the-art image-based platform allows our customers to move towards more electronic payment processing, saving time and money. Image fees for both the check and remittance documents are based on the online retention period chosen. If both online storage and image transmission are required there may be additional fees. Please see the pricing worksheet for specifics.

Benefits can include:
 Leverage our national network of wholesale lockbox processing sites—We deliver enhanced imaging and standardized reporting capabilities located in Chicago, Cincinnati, Denver, Los Angeles, Milwaukee, Portland, Seattle, St. Louis and St. Paul. We work with you to determine the best sites for your specific needs
 Accelerate funds availability—Our cost-effective solution converts remittances into earning assets as quickly as possible, providing same-day availability on your deposits so your organization can use funds faster
 Enhance your receivables management—Wholesale lockbox reduces clerical time for processing and depositing
 Improve balancing accuracy—Payment processing and data capture are customized and performed to your specifications. Detailed payment information is available through data transmission or through information reporting on SinglePoint so you can immediately update your accounts receivable records
 Add a convenient payment alternative—Allow customers to use a credit card for ad hoc payments, enhancing your volume of customer receipts

116 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 Aid cash forecasting with up-to-date information—Intra-day lockbox deposit and check-clearing information are available via SinglePoint Information Reporting. Internet access to color images of your checks and remittances is available the same day payments are processed usin g Image Look, easily accessed through SinglePoint
 Streamline mail processing—Early and frequent mail pickups allow for earlier processing and reduce time lost in mail float
 Use complementary lockbox services—Web decisioning can reduce the time and manual effort involved with processing exception items. AR Matching can reduce the number of exception items you need to address. Split deposit consolidates mailed payments into a single lockbox while directing receipts into multiple U.S. Bank deposit accounts. Lockbox remote capture lets you scan checks and remittance documents and electronically transmit them to your lockbox

xi. Will mail be processed on all shifts including weekends? Payments are processed and deposited on the same ledger day as received. The only exception to this practice is for clients who require their remittance detail by midmorning and specify that no further deposits be credited after that time. Ledger cut off is 5 p.m. local time for all sites. Weekend processing is available if required.

Payments are picked up multiple times daily and processed.

Post Office collection times (PT)
Site Monday – Friday Saturday Sunday and holidays
Los
Angeles
 10:30 p.m.
 12:30 a.m.
 2:30 a.m.
 4:30 a.m.
 6:30 a.m.
 10:30 a.m.
 12:30 p.m.
 5 p.m.
 4:30 a.m.
 6:30 a.m.
 8:30 a.m.
 5 p.m.
 4:30 a.m.
 6:30 a.m.
 8:30 a.m.
 5 p.m.
 10:30 p.m.

xii. Is there a formal procedure for responding to and correcting errors and problems? What is the average response time.

Your designated relationship manager acts as your primary contact. During the integration process, your treasury management consultant is your principal point of contact. After integration, you will receive technical support from one of the following groups:
 Primary support for lockbox processing issues is provided by lockbox customer service at your processing site (CCS is also available to aid with lockbox processing questions).  Lockbox Customer Service may serve as your initial point of contact. In cases where reported issues fall outside the scope of lockbox operations, such as problems with banking applications or systemic issues, your lockbox customer service representative may refer you to CCS.

117 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

xiii. Provide the names, contact names and telephone numbers of at least two comparable public lockbox clients.

U.S. Bank is pleased to provide the following references:

Reference Contact information
Fair Oaks Water District
Tom Gray, General Manager
 916-967-5723
 [email protected]
Department of Industrial Relations
German Garcia, Accounting Manager
 415-703-4301
 [email protected]

xiv. In the case of system failure, what are the back-up arrangements for processing? Are any delays expected in this situation?
Procedures are based on the length of outage.
 Multiple levels of backup are incorporated to manage the failure of an individual component (e.g., workstation, scanner, printer, server, etc.) or an individual site.  Once a batch of work has been captured, it is backed up at a central hub site.  In the case of the failure of an individual component, only the batch of work in process at the time of the failure would be impacted. The site maintains backup workstations, scanners, printers, servers and other critical hardware on-site for immediate replacement. In the event of a hardware failure, the work that was being processed would be re-run on another production device and the failed hardware would be replaced.
 In the case of a short-term lockbox system failure lasting eight hours or less, deposit preparation continues, awaiting system restoration. When the system is restored, prepared deposits are immediately processed.
 If the outage is likely to last for multiple days or weeks, then the site disaster recovery plan is implemented.
 If a site-level disaster recovery plan is implemented, all mail from the impacted site will be redirected to the St. Louis site. Because all processing instructions for all sites are maintained on a central system there would be no difference in the processing of the incoming work, or in any outputs generated by the system (e.g., information reporting, data or image transmissions, etc.).

In the event of an extended outage at the St. Louis site, work from that site would be re -directed to the St. Paul or Cincinnati site.

118 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

xv. Describe the data transmission format and provide a sample reports created Is their full MICR capture?
The data transmission remittance reports are customized to each client’s needs based on the information the client would like U.S. Bank to capture from the payments received. A sample report is not available due to the customization. MICR information may be captured for the remittance report.

xvi. What are the transmission times when information is available on the daily deposit(s)? Intraday? How is the information made available?
Availability is based on the type of deposit report:

Deposits totals with float assignment
Item processing provides deposit information in SinglePoint throughout the day. Lockbox deposits are typically available mid-morning and afternoon; the information is not always final. If you prefer to receive a final deposit notification in the morning, please be aware that mail re ceived after the morning deposit cutoff will be held and processed the next day.

Deposit totals
Lockbox deposit totals post three times per day: mid-morning, afternoon and end of day. You may select one or more reporting deadlines for your lockbox. If you prefer to receive a final deposit notification in the morning, please be aware that mail received after the morning deposit cutoff will be held and processed the next business day. These totals are provided on the SinglePoint Lockbox Summary report and are also available by email.

Information on your lockbox deposit is available through SinglePoint’s Current Day module and also through our Lockbox ImageLook service.

xvii. Who is responsible for handling adjustments and error resolution? How? Our lockbox customer service groups will handle all of your service inquiries. There are customer service teams at each site to ensure they are familiar with your requirements. If needed for adjustment purposes, they will reach out to other financial institutions in the clearing stream as necessary.

119 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

8.0 Required Merchant Services

8.1 Required Merchant Services
The minimum qualifications required of Proposer with respect to its Merchant Services are:

Must provide end-to-end Merchant Services including credit and charge transaction authorization, routing and settlement for all major credit card brands and debit cards, gift cards, and other payment options.

U.S. Bank/Elavon meets this requirement.

Must provide PIN-based debit card processing services including access to all major debit card networks. The City does not currently accept pin-based debit transactions.

U.S. Bank/Elavon meets this requirement.

Must be able to process individual card transactions ranging from a minimum of $1.00 to a maximum of $100,000.

U.S. Bank/Elavon meets this requirement.

Must provide gross settlement using ACH to a designated City depository account no later than forty-eight (48) hours after the payment and credit records have been batched and transmitted.

U.S. Bank/Elavon meets this requirement.

Must have online reporting capabilities that will produce at a minimum daily/monthly summary reporting by Terminal ID and/or Merchant ID location:

Total sales and transaction count by card type
Average size by card type
Total disputed charges by card type
U.S. Bank/Elavon meets this requirement.

Must provide a detailed invoice for services on a monthly basis for all transaction costs (processing fees and other fees) associated with the payment and credit records process ed.

Sufficient back up documentation to support all costs invoiced, including breakout by

120 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Merchant ID, card type, transaction type, gross sales, returns, net sales, and transaction counts must be provided with the invoice.

U.S. Bank/Elavon meets this requirement.

Must continuously comply with Payment Card Industry (PCI) Data Security Standards (DSS) and work with the City to assure compliance by the City.

U.S. Bank/Elavon meets this requirement.

Must provide detailed documentation of PCI requirements of the City.

U.S. Bank/Elavon meets this requirement.

Must provide a secure portal for uploading PCI requirements for the City.

U.S. Bank/Elavon meets this requirement.

Must be able to provide a twenty-four (24) hour seven (7) day a week help desk for customer assistance to City departments.

U.S. Bank/Elavon meets this requirement.

Must have the capability of servicing and/or replacing any non-functioning hardware within one business day after the City reports the problem.

U.S. Bank/Elavon meets this requirement.

Must be able to provide electronic check processing services detailed below:

Electronic check conversion at the point of sale
Internet initiated check debits
Check guarantee/verification
U.S. Bank/Elavon meets this requirement.

Must perform such other functions normally contemplated to be the function of a Merchant Service Provider.

U.S. Bank/Elavon meets this requirement.

121 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Must provide initial and on-going training to City personnel as required related to payment and credit/debit card processing requirements, charge backs, accessing reports and transaction data, equipment, PCI changes, and/or other processes and procedures which may be required.

U.S. Bank/Elavon meets this requirement.

The Respondent’s software/interface and/or platform(s) must have the capability of processing and accommodating various point-of-sale third party software applications and multiple merchant accounts, to include the City’s current point of sale software Active Network.

U.S. Bank/Elavon meets this requirement.

Must work with the City to implement new gateways involving third party software applications and provide interfacing and conversion strategies as applicable and required.

U.S. Bank/Elavon meets this requirement.

Respond to each of the following questions:

A. Firm Stability and Background
i. Describe the Vendor’s background as a merchant services provider including major lines of business and name, number and location of divisions or operating units. Provide a brief history and background.

The expertise, innovation and value U.S. Bank delivers are evident in the payment processing solutions provided by Elavon, Inc., a wholly owned subsidiary of U.S. Bank National Association. In serving more than 100 cities, 165 counties and 20 states, our capabilities and experience support the City's merchant services requirements.

U.S. Bancorp, with nearly 70,000 employees and $591 billion in assets as of June 30, 2022, is the parent company of U.S. Bank National Association. Our Minneapolis-based company serves millions of customers locally, nationally and globally through a diversified mix of businesses: Consumer and Business Banking, Payment Services, Corporate & Commercial Banking and Wealth Management and Investment Services. We have been recognized for our approach to digital innovation, social responsibility and customer service. Learn more at usbank.com/about.

As a leader in banking and merchant services, we use a “One Bank” philosophy to drive the delivery of services across channels and products, including our payment solutions. Our outstanding track record of financial performance, coupled with our sound ethical business practices, have earned us the honor of being named a 2022 World’s Most Ethical Company ® by the Ethisphere Institute, a
leading international think tank dedicated to the advancement of best practices in business. This is

122 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

our eighth consecutive year on this list. We were also named Fortune’s 2022 “most admired superregional bank” for the 12th consecutive year. Within the Superregional Banks industry category, we topped the list in seven of the nine key attributes of reputation: People Management, Use of Corporate Assets, Social Responsibility, Quality of Management, Financial Soundness, Long -Term Investment Value and Quality of Products/Services.

Our size, strength and scale keep us well positioned for future growth. We are committed to invest in delivering innovative and remarkable solutions for our customers, shareholders, employees and communities as their most trusted financial partner.

ii. Is a third party used for any other segment of the service? As one of the few providers in the industry that does not use third-party vendors for merchant services, we perform most processing, settlement and support functions using platforms that we own and manage. To deliver specialized services, we may choose to partner with certain approved third - party providers. If a third party is used, we oversee the performance of services and require that the third-party provider undergo an extensive certification and compliance process.”

B. Firm Competitive Position and Future Commitment to Providing Services
i. What differentiates the Vendor and its service from that of other Vendors? Performing most bankcard processing functions in-house and maintaining ownership of our gateway translates into better service and reliability for the City. For more than 20 years, we have been extending services through our Converge® gateway solution, a flexible and secure omni-commerce payment platform that can accept all payment types in multiple environments, providing an easy and cost-effective solution designed to grow with your business. We are confident that we will simplify The City's credit card processing needs by providing a stable, universal platform for Roseville.

ii. Explain the firm's representation on MasterCard or Visa boards or committees.

Our involvement with industry boards or committees includes, but is not limited to, membership and merchant advocacy in the following groups:
 Mastercard Global Fraud Advisory Council (GFAC)
 G2 Advisory Board
 Mastercard Point of Interaction (POI) Advisory Group
 Discover Acquirer Operations Committee
 Electronic Transactions Association (ETA)
 Merchant Acquirers’ Committee (MAC)
 Financial Services Information Sharing and Analysis Center (FS–ISAC)

123 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 Payment Card Industry Security Standards Council (PCI SSC)  National Automated Clearing House Association (NACHA)  Association of Financial Professionals (AFP)
 Merchant Advisory Group (MAG)

C. References and Current Client Base
i. Specify the category and number of customers and merchant accounts for which the Vendor is currently providing merchant services. What was the total transaction count and dollar amount processed in 2020-2021?
Our secure and scalable solutions drive commerce for more than 1.3 million customers across North America and Europe, including clients in the Retail, Services, Healthcare, Restaurants, Entertainment, Government, Education, Hotels, Travel and Airline industries. We process more than five billion transactions, valued at nearly $450 billion, globally per year.

ii. What is the daily average number of transactions currently processed? What is the maximum daily processing capacity?
We process approximately 15 million transactions per day and average 200-250 transactions per second. Our peak processing volume in North America is 889 transactions per second (TPS), which represents only about three-fourths of the platform's engineered capacity.

iii. Where are the processing centers? Is the processing structure designed for redundancy? Our processing platforms utilizes redundant and geographically dispersed data centers located within the U.S. We respectfully submit that data center locations are confidential and cannot be released through the RFP process.

iv. How would the City rank in volume among your customers, given the current number of transactions?
Within our organization, we have teams dedicated to government and public sector customers, recognizing that specialized resources are required for your success. As a leading provider in the government space, we have deployed solutions within a diverse set of use cases and environments, including more than 100 cities, 165 counties and 20 state government entities. We respectfully submit that rankings by volume and number of transactions are confidential and cannot be disclosed through the RFP process. In delivering services to the City, we will continue to leverage our expertise to provide focused support, consultation and enhancements to our payments processing capabilities.

124 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

v. Provide the names, email addresses and phone numbers of two public agency references with comparable volumes and communication capabilities who are currently using the card processing services. Please select a mix of long-standing and recently acquired customers.

U.S. Bank is pleased to provide the following references:

Reference Contact information
City of Lincoln
Banking services and merchant card client since 2010
Sandra Cooke, Finance Manager
 [email protected]
 916-434-2427
City of Elk Grove
Banking services and merchant card client since 2012
Matthew Paulin, Finance Director
 [email protected]
 916-627-3221
County of Yolo
Banking services and merchant card client since 2018
Sou Xiong, Treasury and Revenues Manager
 [email protected]
 530-666-8212

Tom Haynes, CFO
 [email protected]
 530.666.8190

D. Relationship Representatives
i. List the names, titles, and location, of the primary relationship representative(s) that would be directly involved in and responsible for the contract and its implementation.

Don Russell
Assistant Vice President, Public Sector Sales
Home-based
Meghan Elrod
Assistant Vice President, Public Sector Client Account Management Home-based

In the event an Elavon employee is promoted, reassigned or otherwise leaves their role, secondary team members will maintain workflows and deadlines to ensure our commitments are met.

125 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

ii. Describe the relationship management team's functional role and responsibility.

As the City's sales representative, Don Russell builds relationships to determine program needs, identify opportunities and introduce products and services prior to and during the implementation process.

The City's account manager, Meghan Elrod, oversees all matters that relate to the City's service, ensures that the City is notified of compliance standing and changes to requirements and manages communication at all levels.

iii. What is the expected turn-around time on issue resolution? Established issue resolution timeframes are define within the State's existing agreement, which can be found at this link.

iv. How often will the primary representative(s) meet with the City to assure that it is receiving the lowest discount/interchange rates?
The frequency of our meetings can be semi-annual, quarterly or as often as required for adequate business review and interchange cost management.

E. Card Acceptance/Interface Processing
i. Does the Vendor support all major payment types, debit cards, gift cards, corporate cards, and other emerging options? Does support or cost vary for any of these? U.S. Bank and Elavon provide support for all card types listed. Since rates vary by card type accepted, interchange categories, dues and assessment are variable; those fees are pass through to the merchant of record. Our solutions enable payment options that are supported by the card brands and only assess a processing fee.

ii. Describe the hardware necessary for acceptance of credit and debit cards for all types of transactions.

We support the various hardware, gateways and pin pads listed within the City's RFP. For the hardware offered under our existing agreement with the State, please refer to this link.

iii. Can the Vendor use the equipment currently owned and used by the City (Ingenico model iSC250 and Verifone models-VX520 and VX820)? If not, what equipment will be required? U.S. Bank and Elavon can support the equipment that is currently owned and used by the City a s described within the RFP.

126 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

iv. Does the Vendor provide the equipment on a lease or purchase basis? Describe the equipment maintenance plan on leases. What is the turn-around time on repairs/substitutions on leased equipment? What supplies will be provided under a maintenance contract, if utilized? U.S. Bank and Elavon can provide equipment for purchase and rental. Additional supplies can be order and equipment can be shipped over night. Warranties and service plans available through our contract with the State of California, which can be found at this link.

v. Describe software necessary for acceptance of credit and debit cards on all transaction types.

The Converge gateway offers the ability to accept payments in-person, online, via mobile, or by mail/telephone order (MO/TO).

vi. Describe interface requirements and compatibility issues.

The Converge API offers the following integration methods:
 Hosted Payments
• Hosted Payment Page
• Lightbox
 Checkout.js
 XML API
Hosted Payments
This integration method is suitable for businesses that need a checkout page that is:
 Simple to use and implement
 Secure
 ADA Compliant
 Leaves sensitive information handling entirely to Converge Hosted Payments Page (HPP)
The HPP template of Converge helps create modern and responsive checkout pages by linking websites to Converge-hosted checkout pages branded with the logos and color schemes of the businesses.

Lightbox
The Lightbox implementation of Hosted Payments uses an iframe to embed the payment form as an overlay to your online shop. When Lightbox is invoked, your online shop darkens out and the payment page appears as a floating element on top.

127 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Checkout.js
Checkout.js gives the flexibility to customize checkout pages and the ability to use functional calls to submit transactions to Converge from a customer’s web browser.

Checkout.js is ideal for businesses that want to:
 Fully control the design of their payment page
 Use Converge to securely collect customer data and process payments  Maintain a consistent look and feel throughout their website

XML API
XML API integration is ideal for businesses that want to:
 Completely control the checkout process
 Directly integrate with Converge
 Collect payment data using their own servers and pass that information to Converge for processing

For additional details, please review the Converge Developer Guide available at this link.

vii. The City uses Active Network for Parks, Recreation and Library services, as well as Converge, ACI, Daycare Works and Invoice Cloud, for the web-based payment options currently. Can the Vendor process transactions from this and various gateways? Describe.

U.S. Bank and Elavon can support the various solutions and integrations described.

viii. Indicate all payment gateways currently supported. What fees are applicable on setup? U.S. Bank and Elavon pricing and applicable fees are provided within the State's agreement found at this link.

ix. Describe the process to add additional third party gateways after initial implementation.

Today, we support more than 360 third-party gateways and can provide details on the processes as specific gateway partners are identified.

x. Describe telephone authorization options in the case of communication failures.

In the event of communication issues, we can support authorizations by phone, 24/7. A toll- free number and instructions are provided during implementation and training.

128 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

xi. How is PCI compliance tested and confirmed? How are merchants certified? We adhere to the strictest PCI and data security standards, making cardholder data protection a key priority. Our solutions support the latest security technologies and committed to providing our Level- 1, Level-2, Level-3 and Level-4 clients with direct support in their efforts to achieve and sustain PCI- DSS compliance.

We offer Level-4 merchants a comprehensive approach to securely manage cardholder data and validate compliance.

Our program is focused on the following three key areas:
 Education—materials and information to help you understand PCI DSS compliance  Validation—tools to help you attest compliance with PCI DSS  Financial Reimbursement—in the event of a breach, eligible businesses may receive financial reimbursement to cover certain payment network fines, assessments and the cost of a forensic audit

Through our partnership with Sysnet, we offer an exclusive assessment and managed security Service that dramatically reduces the cost associated with PCI compliance. In addition to cost reduction, the service provides continual monitoring, testing and vulnerability scans, as well as information security and awareness training.

xii. What actions are taken to prevent our transactions from falling to a non-qualified category? We provide strategic account reviews on a regular basis to provide insight into the City's interchange categories and enable better management of pricing advantages.

By engaging in solid preparation for regulatory releases, we reduce the impact of these changes to our customers. Typically, the card brands make changes to their programs twice a year. These changes may require members and acquirers to make modifications to systems and message format s to comply with or take advantage of new programs that benefit their respective customers.

We invest extensively in resources and technical hours each year in preparing for association regulatory releases, ensuring that the platform is achieving results for our customers and complies with card brand rules. Further, while the card brands consider pre-release testing to be optional, our release process always includes rigorous pre-release testing. This consists of transmitting outgoing files to ensure proper format and to validate interchange-clearing programs and ensure that customers will not encounter problems when release code goes into production.

129 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

F. Authorization Processing
i. What authorization methods are supported and recommended? For real-time authorizations with speed and accuracy, we recommend IP via Frame or Internet connectivity whenever possible. However, we are not a one size fits all processor. The Elavon network supports flexible connectivity options to best meet the City's pro cessing needs.

ii. What are the procedures to reverse/recall an incorrect authorization? The process to initiate an authorization reversal, or recall an incorrect authorization, is supported if a transaction authorization is completed, but not submitted for settlement. If the transaction is submitted for settlement, then a void, refund, or other similar transaction must be initiated to return the amount to the card balance. The platform will initiate a partial authorization reversal when it is determined that a final transaction amount is less than the amount of authorization.

iii. Describe any limitations on processing such as assigned “windows” for obtaining authorizations or settlement, number of files allowed per day, the number of transactions and/or dollar limits per file, or dollar amount per transaction authorized and settled? There are no limitations or “windows” for authorization or settlements. Our authorization and settlement platform supports 24/7 processing and does not limit the number of transactions or batches that can be processed per day.

iv. Does the Vendor maintain direct authorization and settlement links to the various card organizations, or utilize a third-party network for authorizations? Is your firm introducing to a direct processor or is it the direct processor?
We maintain direct certifications with the payment networks to authorize and settle all card brands and do not use a third-party for this key component of our service offering.

v. Do merchants incur any monthly access fee to connect to the authorization network? All applicable fees and network costs are described within the State contract available at this link.

vi. Provide average response times for web and dial-up authorization methods for both peak and normal periods.

On our network, a transaction can be authorized in 2-4 seconds using wireless communication method or an internet communication method. Response time is measured from the time we receive a transaction authorization request to the time we provide an authorization response, excluding the time dependent upon third parties, point of sale systems (including any chip card and terminal interactions) or third-party delays.

130 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

The average existence time on our systems is 10-15 milliseconds. Average switch times to the Visa, Mastercard, Discover and American Express networks range from 30-60 milliseconds. It is not uncommon for customers with a dedicated connection to experience less than two seconds response time. Response times are similar during peak and non-peak hours.

G. Settlement Processing
i. Describe the settlement process.

The processing and settlement of all credit cards is supported through Elavon and funded via Automated Clearing House (ACH). When transactions are settled and funded to a U.S. Bank checking account, our Everyday Funding provides funds availability within hours of batch settlement every day, including holidays and weekends, at no additional charge. Transactions that are settled and funded to accounts at other financial institutes are subject to funds availability timeframes that vary, depending upon the depository bank’s ACH windows.

ii. Is all funding next day? Describe.

Customers with a U.S. Bank checking account also have access to expedited funding through our Everyday Funding solution, which enables funding within hours of batch settlement every day, including holidays and weekends, at no additional charge. On weekdays, funds ca n arrive in as little as 90 minutes and no later than six hours after batch settlement. Batches settled over weekends and holidays are funded once per a day, providing funds availability during time periods that are not supported through traditional payments funding.

When depositing to accounts at other financial institutes, timeframes for funds availability may vary, depending upon the depository bank’s Automated Clearing House (ACH) windows. When settlements are completed before 7 p.m. PT, funds are sent via ACH the same day. The ACH is then processed by the receiving bank, resulting in funds availability within two business days of settlement.

iii. What is the daily cut-off time for sales transactions to be transmitted to meet settlement deadlines?
When settlements are completed before 7 p.m. PT, funds are sent via ACH the same day.

iv. Is settlement made by ACH or Fed wire? Can settlement details be passed on ACH addenda? Settled transactions are funded via ACH and ACH record detail includes our company ID with the depository bank, identifying the ACH as merchant services activity.

131 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

v. Do you allow for multiple settlement accounts by merchant? Our settlement system allows each MID to have up to three DDAs; one for deposits, one for billing and one for chargebacks.

vi. How will settlements appear on the City’s bank statement? By default, settled batches post separately to the depository DDA, however, customer have the option of either “pay by batch” funding, or requesting a combined daily deposit as a lump sum, known as “pay by day” funding.

vii. What level of transaction detail is available?
Transaction details are available at various levels and formats, depending upon the reporting tool utilized. Settled transactions are funded with an ACH record detail that contains our compa ny ID, identifying the ACH as merchant services activity, as well as information such as the batch settlement timestamp and amounts.

viii. Are settlements on gross amount and fees charged monthly? Typically, settlements are funded on gross sales with fees charged monthly.

H. Ticket Retrieval and Chargebacks
i. Describe the ticket retrieval request process along with turnaround times. Is this all online? Does the Vendor support full document imaging?
In the event of a payment dispute between you and a cardholder or issuer, we assist with investigating and resolving the dispute. Chargebacks are normally initiated by the card issuer and transmitted through the payment networks to our merchant accounting and ADRP systems. Where possible, auto-decisioning logic that is based on payment network regulations is used to automatically debit our customer and represent the chargeback. Additional details regarding chargeback management solutions can be provided upon request.

ii. What is the process for ticket retrieval? State the average elapsed time from receipt of a retrieval request to merchant receipt.

Chargebacks that are not auto-decisioned by the ADRP system are grouped into work queues by payment network reason and usage codes. Chargebacks in the work queues are then researched by our Dispute Resolution team to determine if documentation is available to meet chargeback requirements for the transaction type and payment network.

The following steps describe our ticket retrieval process and turnaround time:

132 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 A copy request is received from the issuer
 A copy request letter is generated and delivered to our customer, advising our customer to respond within 10 days of the “critical date,” which is the last and final day the copy request may be worked
 A reminder notice is sent if our customer’s account is set to receive reminder notices and no response to the original copy request letter is received by the 15th day of the cycle  If our customer’s response to the copy request includes invalid data, a new request letter is generated
 If our customer has not responded by the 25th day of the cycle, we will fulfill the copy request using a substitute draft

iii. Define the chargeback cycle. What percentage of chargebacks is currently handled without merchant involvement? Does the firm have a standard rule-based logic to facilitate dispute resolution processing?
Our Dispute Resolution team is able to handle approximately 15% to 20% of chargebacks without customer involvement. Auto Decision functionality has been integrated into the system bas ed upon payment brand regulations for specific reason codes. This logic allows the system to determine if items should be represented to the issuing bank or debited from our customer's DDA designed for chargebacks.

iv. Does the Vendor have a designated contact person and department to specifically manage chargebacks?
We have an experienced Chargeback team that handles all disputes, including retrieval requests, using our proprietary Automated Dispute Resolution Processing (ADRP) system. The Account Management team will work with the City to review chargeback activity and successes, as needed.

v. What chargeback reporting is available?
Chargeback reporting and statuses are available online through Payments Insider. Additional details regarding an optional chargeback management solution are available upon request.

vi. Are chargebacks and adjustments netted from daily proceeds, or are they debited separately? Typically, chargebacks are debited separately; they are not netted from daily proceeds. The City can provide multiple demand deposit accounts (DDAs) for each merchant account and specify which DDA is to be debited for chargebacks. When notification of a dispute is received from the payment networks, we generate an automated clearing house (ACH) debit to the chargeback DDA.

133 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

vii. When will the City receive notification for chargebacks? When we receive a chargeback, we will send notification to the City either by mail, fax, email or online notice. The timeframe in which the notification is received will vary depending upo n the delivery method the City elects to use.

viii. Does the firm have the capability to archive and retrieve transaction information? What information is stored and for what period of time?
Payments Insider provides online access to transactional history up to two years from the transaction date. We can also retrieve offline, archived information through our research department. The time and cost to retrieve the data will depend on the quantity and age of the data requested.

I. Debit Card Processing
i. Describe the debit card processing capabilities.

Our platform supports debit card processing via the major U.S. networks, including Accel, AFFN, CU24, Interlink, Maestro, NETS, NYCE, PULSE, SHAZAM and STAR.

ii. Describe the firm’s PINLESS debit card processing.

PINless capabilities exist as pin networks allow.

iii. Are debit card transactions routed automatically to the lowest cost network? PIN debit is the preferred method of processing as it is more cost effective than routing to the traditional credit networks.

J. Technical System Capabilities
i. Is the firm’s processing software CPS (Custom Payment Service) compliant? Our solutions support various CPS programs in alignment with the card brands’ rules and regulations.

Elavon works with each card brand and many POS application providers to help ensure that best possible interchange rates are available to our customers and maintain compliance with all payment industry security and privacy requirements.

ii. Does the firm’s software provide for integration in interface alt ernatives (such as XML, SOAP, Java, C++, COM, Perl, etc.?)
The City’s current services do not require integration; however, we offer solutions that interface with systems using XML API, a JavaScript library or hosted payment pages.

134 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

iii. What is the process for handling test transactions? Are test cards provided and if so, what types? Is the testing system separate from live operations? Should the City choose to implement new solutions, a test environment, test cards and resources from our Solution Engineering team are available. These tools and support are provided to assist developers in writing, testing and implementing an integration with our processing platform.

iv. Outline the security measures in place for the protection of data transmitted for processing.

Are all the major verifications available (CVV for Visa, CID for AMEX, and CVC for MC)? Do you support CVV2 (Card Verification Value 2)?
To safeguard our customers and cardholder data, we use a combination of security measures including:
 Firewalls
 Intrusion detection systems
 Data loss prevention systems
 Data encryption
 File integrity monitoring systems
 Access controls
 Patch management controls and physical security controls to ensure unauthorized users do not access systems or data

Similarly, to monitor our network, we detect systems and monitor internet traffic, as well as network and host-based controls. Such controls are also used to monitor performance and stability.

In addition, we support risk management and fraud prevention services such a s address verification service (AVS), card verification values (CVV2 (Visa)), card identification number CID (Discover/American Express) and card validation code 2 (CVC2) (Mastercard).

v. Describe smart card transactions if it differs from other standard cre dit card transactions? We support smart card transactions in the U.S. and Canada and the process follows standard transactions flows.

K. Transmission Issues
i. Describe the monitoring and notification process if a transmission fails.

We have tracking processes to account for receipt of customer files sent directly to us. Once the file is received, we will generate a confirmation message that includes total debit and credit items and

135 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

total dollars for credits and debits for both Visa and Mastercard. In addition, the report is date and time stamped.

For customers settling terminals to our host, a GBOK or “Good Batch OK” number is returned to the customer’s terminal when a batch settles successfully. The first three digits are the batch number, the next four are the month and day the batch settled and the last four are the hours and minutes that the batch settled.

When the customer manually settles to our network and the batch fails to be submitted properly, the terminal typically returns a message statement such as “SETTLEMENT FAILED” or “LOST COMM WITH HOST.”

ii. Does the processing system identify and eliminate duplicate transactions automatically? We will automatically resolve incorrect authorizations on behalf of our customers for systemic duplicates, or transactions that share the same amount, card number, reference number and authorization code. Transactions that are processed twice in error, but not yet settled can be voided at the point of sale or terminal. A credit or refund should be processed to correct d uplicate or incorrect charges that have been settled.

L. Security
i. How are PCI compliance initiatives handled? How do you qualify merchants? We are committed to providing our customers with the support required to achieve and sustain Payment Card Industry Data Security Standard (PCI DSS) compliance. Annual volume thresholds established by the card brands are used to qualify customers as PCI Level-1, Level-2, Level-3 or Level-4 merchants. Our teams track PCI DSS validation individually for PCI Level- 1, Level-2 and Level-3 clients and work with the account management team and customer to ensure reminders are provided in advance of a validation due dates. For Level-4 clients, a managed PCI program and portal provide the monitoring, testing, scans and training required for PCI DSS compliance.

ii. How are clients made aware of new PCI initiatives and general information? We provide education on trends, initiatives and general information through regular account reviews with our Account Management team, as well as newsletters and communications available through our Payments Insider reporting tool.

iii. What PCI training is available for IT and merchants' staff? Are there charges for these services? For Level-4 customers, like the City, we offer a comprehensive approach to securely manage cardholder data and validate compliance. Our program is focused on the following three key areas:

136 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

 Education—Materials and information to help you understand PCI DSS compliance  Validation—Tools to help you attest compliance with PCI DSS  Financial Reimbursement—In the event of a breach, eligible businesses may receive financial reimbursement to cover certain payment network fines, assessments and the cost of a forensic audit

Through our partnership with Sysnet, we offer an exclusive assessment and managed security Service that dramatically reduces the cost associated with PCI compliance. In addition to cost reduction, the service provides continual monitoring, testing and vulnerability scans, as well as information security and awareness training.

M. Disaster Recovery
i. Is there a continuity plan for processing systems and platforms in a natural or man -made disaster situation? Describe local and system-wide back up and redundant systems.

The U.S. Bank Enterprise Resiliency Program is ISO 22301 certified; it meets or exceeds all relevant regulatory requirements.

To ensure high resiliency, availability and recoverability of data, software and services, U.S. Bank utilizes multiple geographically disperse, production Tier-4 data centers. Disaster Recovery plans are reviewed annually and tested quarterly. In the unlikely loss of one production data center, the most critical applications can be active in the other data center within five minutes or less.

U.S. Bank leverages a geographically diverse model of operational sites to ensure resiliency against natural and man-made disasters and other disruptions. Business Continuity plans are reviewed and updated at a minimum of annually and are exercised annually.

ii. What is the expected time frame to become operational should a catastrophic event occur at a merchant site?
In the unlikely loss of one production data center, the most critical applications can be active in the other data center within five minutes or less.

iii. What is the up-time percentage the last two years? Our platform consistently meets or exceeds an uptime of 99.9% annually.

137 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

N. Information Reporting
Complete and timely online reporting is a critical factor. The City requires full online reporting and download capabilities including the ability to define and sort information at various levels.

Reporting should be comprehensive and allow for customization. The firm should make every effort to fully describe and illustrate the reporting capabilities in their respo nse. A link to the system is preferable for evaluation.
i. Describe all reports available. Provide a sample of each detail and summary report available or a link to sample reports online. Are all reports available online? We provide an online reporting tool, Payments Insider, that enables users to view transactions and statements for both individual locations and role-based access to hierarchies defined by the City.

Users can search and sort by criteria, such as authorization code, amount, truncated card numb er, batch ID, location and date settled, or utilize Payments Insider’s standard daily and period -end reports, including:
 Payments—Offers a holistic look at payment history for a selected period. Use filters to focus in on key data points like chargebacks, deposits, adjustments or fees.  Batch/Sales—Summary and detail views of settlement activity with filters to focus on particular transaction types, settled amounts, transaction dates and more.  Card Brand—A payment mix by card brand allows users to observe trends across card brands for rate reviews or look up individual transactions to determine when and how they were settled.  Authorizations—Each time a card is used an authorization record is generated, but this does not mean the card was approved or the transaction settled. This report provides details on authorizations that may not have been settled, or cards that are declined, rejected or not accepted.
 Downgrades—This report can be used to see impacts in interchange qualification using a filter that allows users to focus in on specific reason codes or payment dates.  Chargebacks—Reporting that shows reason codes with the when and why of a chargeback event as well as the impact using filters to focus on specific chargebacks, response dates or financial actions.

Payments Insider reports can be accessed in real-time via the online portal. Monthly billing statements and reports may be generated upon demand through Payments Insider or mailed upon request.

Additional detail regarding Payments Insider functionality and report types can be found within Exhibit 21, Payments Insider Reporting Overview.

138 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

ii. Describe the daily and/or monthly reports available to the merchant and the City (for the overall relationship) for reconciliation purposes.

Payments Insider can be used to generate reports according to levels and hierarchies defined by the City. Tools such as monthly billing statements and Payments Insider’s standard daily and period -end reports are available. To facilitate reconciliation, Payments Insider includes tools and filters that allow users to focus in on key data points, such as chargebacks, deposits, adjustments and fees.

iii. What is the delivery time frame for reports and statements? Payments Insider reports containing transaction and settlement information are typically available within the following timeframes:
 Authorization reports—Approximately one hour after transaction is processed  Settled transaction data—two to four hours after settlement  Qualification data—24 hours after settlement
 Statements—Third business day of the month

iv. Are reports archived? For how long? Can all reports be downloaded? Through Payments Insider, users can access two years’ worth of data on multiple merchant IDs (MIDs) and download reports and statements in universal CSV or Excel formats.

v. Is historical information regarding sales, refunds, and chargebacks maintained in a database for access by the merchant? For how long?
Yes. Payments Insider providers users with online access to two years’ worth of processing data.

vi. Describe how multiple merchant numbers are reported and the flexibility afforded the merchant for customizing the reports. Can the City “roll up” multiple specific groups for reporting independent of other groups?
Payments Insider users can view transaction details and monthly statements for both individual locations and hierarchies defined by the City's account structure. Access can be granted to users at any of level of the City's account structure, providing hierarchical reporting that aggregates data from multiple merchant accounts.

O. Implementation
i. The agreement implementation target date for these services is March 20, 2023.

Should the City choose to implement new locations or services, resources from our Implementation and Delivery teams are available to support the target date.

139 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

ii. After initial implementation, how are new merchant accounts established? Following initial implementation, Account Management team members will continue to work closely with the City and serve as a primary point of contact when bringing new locations online.

iii. How are updates of PCI and industry-related rules or regulatory changes distributed? The Account Management team will work with the City to share updates and disseminate industry - related rules or regulatory changes. We engage in planning and platform investment to maintain technical currency and prepare for regulatory releases. Our planning and technology resources are designed to minimize the impact of changes to our customers, while ensuring that they comply with and receive the benefits of new programs and capabilities.

iv. The City currently goes directly to the PCI Compliance site to get certified. What comparable PCI compliance tools are provided by the vendor? Is this part of the contract? We offer Level-4 merchants, like the City, a comprehensive PCI program to securely manage requirements and validate compliance. Through our partnership with Sysnet, we offer an exclusive assessment and managed security service that provides continual monitoring, testing an d vulnerability scans, as well as information security and awareness training.

v. What if any reprogramming fees will be necessary concerning equipment owned by the City? Applicable fees have are provided within our existing contract with the State of Califo rnia, which is available as Exhibit 22, Elavon Master Services Agreement or online at this link.

vi. What changes will be necessary for replacing, if applicable, gateways owned currently by the current provider?
U.S. Bank and Elavon can support the existing equipment and gateways described within the City's RFP.

P. Customer Service
i. Is customer service available 24/7? How is it provided? Our services include 24/7 technical support and customer service, which is available via a toll- free number. We also provide an Account Management team who conducts periodical reviews based upon the City's requirements.

ii. Describe the promotional support you provide. Are there any costs for this support? All support is included without proposed pricing and is provided at no additional cost.

140 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

iii. Describe the firm’s customer service organizational structure. Will a specific customer service representative be assigned to handle this account?
Yes. Meghan Elrod is assign work closely with the City to address all business needs and serve as a primary point of contact, responsible for:
 Bringing new locations online
 Reviewing statements and interchange status
 Providing back-office services and consultation related to processing needs

iv. Does the firm schedule periodic meetings with customers to review the service? Yes. We provide regular account reviews to provide overviews and insight on the City's account activity, as well as education on trends, initiatives and general information.

v. Does your system identify and eliminate duplicate transactions automatically? Describe process.

Yes. We automatically resolve incorrect authorizations on behalf of our customers for systemic duplicates, or transactions that share the same amount, card number, reference number and authorization code. Transactions that are processed twice in error, but not yet settled can be voided at the point of sale or terminal. A credit or refund should be processed to correct duplicate or incorrect charges that have been settled.

vi. Does the firm offer processing solutions to perform (a) deferred billing, (b) installment billing and (c) recurring billing?
Yes. Our solutions support future payments or deferred billing, installments and recurring transactions.

Q. Pricing and Contracts
i. Describe the firm’s overall pricing structure. Is the firm offering a fixed cost plus surcharges fee or an interchange plus fee?
We offer interchange plus pricing, as well as surcharging and Convenience Fee and Service Fee programs.

141 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

ii. List all of the firm’s possible “non-qualified surcharges” categories on the cost proposal (such as reward card fees, etc.)
A matrix of non-qualified interchange categories is available upon request, noting that this document is comprised of more than 600-line items and subject to change based on bi-annual updates published by the card brands and payment networks.

iii. When are discount fees deducted from the DDA account? Are discount fees calculated on gross or net sales?
By default, processing fees are calculated on gross sales and debited from the billing DDA on a monthly basis. Alternate billing cycles (e.g., weekly) are supported, upon request.

iv. Are order charge slips, signs and other supplies available? How are the orders handled? What is the normal shipping time?
Supplies can be order through our 24/7 call center and sent according to the shipping option (e.g., overnight) requested by the City when placing the order.

v. How are customers notified of association price adjustments? The card brands and payment networks provide notifications of any updates in October and April each year. Those notifications will be circulated and presented to Roseville ahead of the update.

142 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

9.0 Assurance of Primary Designated Project Team
Proposer shall assure that the designated primary project team, including sub -institution or subcontractors (if any), is used for both the banking services and merchant services sections of this project. Departure or reassignment of, or substitution for, any member of the designated project team, subinstitution (s) or sub-contractor(s) shall not be made without the prior written approval of the City.
i. Confirm that designated project teams will be, as much as practically possible, stable on both banking services and merchant services.

U.S. Bank/Elavon has reviewed this statement. Please refer to the following exhibits:
 Exhibit 23, U.S. Bank Exceptions to City of Roseville RFP 10-026  Exhibit 24, Elavon Exceptions to City of Roseville RFP 10-026

143 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

10.0 Proposal Format Requirements
Each response to this RFP shall include the information described in this section. Provide the information in the specified order. Failure to include all of the information spe cified may be cause for rejection. Additional information may be provided, but should be succinct and relevant to the goals of this RFP. Any additional general information that a proposing Institution wishes to include that is not specifically requested should be included in an appendix to the proposal.

Institutions are encouraged to keep the proposals brief and to the point, but sufficiently detailed to allow evaluation of the project approach. Unauthorized conditions, omissions, limitations or provisions attached to a proposal may render the proposal non-responsive and may cause its rejection.

Proposers are warned against making erasures or alterations of any kind, without initialing each and every such change. Proposals that contain erasures or irregularities of any kind, without such initialing, or omissions, may be rejected.

Preference is for electronic submissions. If provided via regular mail, the proposal should be bound or contained in a loose leaf binder. Document pages shall be 8-1/2 inches by 11 inches in size or folded to such a size. Use section dividers, tabbed in accordance with this section as specified below.

10.1 Cover Letter with the following information:

Title and number of this RFP
Please refer to the Cover Letter.

Legal Name and Mailing Address of Institution (include physical location if mailing address is a PO Box)
Please refer to the Cover Letter.

Contact Person, Telephone Number, Fax Number, and Email Address for all RFP questions Please refer to the cover letter. Fax numbers are not applicable.

A statement that the submitting Institution will perform the services and adhere to the requirements described in this RFP, including any addenda (reference the addenda by date and/or number).

U.S. Bank has reviewed the contents and requirements of City of Roseville RFP 10 -026, including the addendum document titled Questions and Responses for RFP 10-026.

144 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

The letter should be signed by an individual legally authorized to bind the institution.

Please refer to the Cover Letter. Per the City’s answer to Question #49, a digital signature has been applied.

10.2 Signature Requirements - The attached Proposer’s Certification (Attachment C) shall be executed by an official(s) legally authorized to bind the Institution which states that the proposal is valid for ninety (90) days. Note: This is ninety (90) days following the closing date for the submission of proposals.

U.S. Bank agrees. Please refer to Attachment C, Signed Proposer’s Certification. Per the City’s answer to Question #49, a digital signature has been applied.

Proposals submitted on behalf of a Partnership shall be signed in the firm name by a partner or the Attorney-in-Fact. If signed by the Attorney-in-Fact, there shall be attached to the proposal a Power-of-Attorney evidencing authority to sign proposals, dated the same date as the proposal and executed by all partners of the firm.

Not applicable.

Proposals which are submitted on behalf of a Corporation shall have the correct corporate name thereon and the actual signature of the authorized officer of the corporation written (not typed) below the corporate name. The title of the office held by the person signing for the corporation shall appear below the signature of the officer.

Please refer to Attachment C, Signed Proposer’s Certification. Per the City’s answer to Question #49, a digital signature has been applied.

10.3 Response to Questions Sections 4.0 through 8.0
Complete responses to each question in Sections 4.0 through 8.0 should be made in the order requested and include all pertinent information to fully answer each question.

Please refer to Sections 4.0 through 8.0 as listed in the Table of Contents.

10.4 ATTACHMENT A - Completion of Proposed Banking Pricing Form Attachment A is provided for proposed banking fees. Fees required by your institution to provide each service must be included on the Attachment (not simply on a pro forma). If additional categories are required by your institution then they should be added in the appropriate service section on the Attachment. All fees required by the bank to provide the

145 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

required services should be shown on the Attachment and if additional fee categories are established by your institution these should be added into the sheet and priced accordingly.

Please refer to Attachment A.

The historical monthly usage averages for each fee category as defined by the current banking institution are provided in the hidden columns C through N. The Attachment is being provided in an Excel format to facilitate its completion.

Please refer to Attachment A, Proposed Bank Fees.

Any Alternative or Optional Service being proposed should also be added to the Attachment with appropriate per item costs.

Please refer to Attachment A, Proposed Bank Fees.

10.5 ATTACHMENT B – Completion of Proposed Merchant Services Pricing Form Attachment B is provided for proposed Merchant Services fees. Monthly volume and dollar histories are shown. If additional categories are required by your institution then they should be added in the appropriate service section on the Attachment. The Attachment is being provided in an Excel format to facilitate its completion.

All fees required to provide the required services should be shown on the Attachment and all additional fee categories should be added into the sheet and priced.

Please refer to Attachment B, Proposed Merchant Service Fees.

10.6 Required City Statements/Documents –Provide written statements of assurance regarding the following requirements in the proposal:

Assurance of Designated Project Team for non-substitution for the designated members of the team without approval by City staff (Section 9.0)
In the event of necessary change of designated project team members, U.S. Bank /Elavon will notify the City. Please refer to the following exhibits:
 Exhibit 23, U.S. Bank Exceptions to City of Roseville RFP 10-026  Exhibit 24, Elavon Exceptions to City of Roseville RFP 10-026

The absence of a conflict of interest (Section 14.9)
U.S. Bank does not have any conflicts of interest to disclose.

146 City of Roseville RFP# 10-026 CONFIDENTIAL & PROPRIETARY INFORMATION Use or disclosure of data contained on this page is subject to the restriction on the disclaimers page of this proposal.

Indicate your ability and agreement to fulfill the indemnification and insurance requirements contained in the Primary Banking Services Agreement (ATTACHMENT D ) (Please note that actual certificates of insurance are not required as part of your submittal.) U.S. Bank has reviewed and meets the requirements listed in Attachment D.

A statement that nothing contained in the submitted proposal will be proprietary (Section

14.15 and 14.28).

Submit the following documents with proposal:

Proof of registration with California Secretary of State Please refer to Exhibit 01, California Secretary of State Registration Screenshots.

Executed copy of Proposer’s Certification (Attachment C) Please refer to Attachment C, Signed Proposer’s Certification. Per the City’s answer to Question #49, a digital signature has been applied.

Executed copy of Non-collusion Declaration (Attachment E) Please refer to Attachment E, Signed Noncollusion Declaration.

10.7 Exceptions –Provide any and all written proposed exceptions, alterations or amendments to the Scope of Services or requirements of this RFP, including the sample agreement (Attachment D). The nature and scope of the proposed exceptions may negatively affect the evaluation of your submittal and the City’s determination of whether it is possible to successfully negotiate a contract with your institution.

Please refer to the following exhibits:
 Exhibit 23, U.S. Bank Exceptions to City of Roseville RFP 10-026  Exhibit 24, Elavon Exceptions to City of Roseville RFP 10-026

The following exhibits were not requested by the City, but are included for your reference:
 Exhibit 25, Elavon State of California Authorized User Set Up Form  Exhibit 26, Elavon State of California Local Authorized User Addendum

ATTACHMENT A
CITY OF ROSEVILLE Monthly fees for each category for the the entire relationship are shown in the hidden columns C-M.

PROPOSED BANK FEES Provide all fees required to provide the services as decribed in the RFP. Add any fees and fee categories necessary.

PROPOSED EXTENDED

MO AVG FEE MO FEE NOTES, IF APPLICABLE
1092 CONCENTRATION ACCOUNT 19,076,503
1126 ACCOUNTS PAYABLE 0
1134 PAYROLL 0
8664 CITY OF ROSEVILLE ERAP 3,322,352
1409 WITTMAN DEPOSIT ACCOUNT 54,040
3734 CITY INTERNAL ACCOUNT 455
1175 HOUSING AUTHORITY 908,865
3103 HOUSING AUTHORITY ESCROW 69,912

2561 S PLACER WATEWATER AUTHORITY 0
TOTAL BALANCES - ALL ACCOUNTS 23,432,127

DEPOSITORY SERVICES
ACCOUNT MAINTENANCE 12 1.000 11.67
PAPER CREDITS 152 0.100 15.19
ELECTRONIC CREDITS 395 0.025 9.87
PAPER DEBITS 1,542 0.100 154.21
ELECTRONIC DEBITS 182 0.025 4.55
REJECT CHECKS PAID 3 0.000 0.00 IF VOLUME OVER 50, THE CHARGE IS $0.60 PER ITEM.

DEPOSITED ITEM 3,735 0.100 373.47
RETURN DEPOSITED ITEM 11 1.500 15.88
RETURN ITEM SPECIAL INSTRUCTIONS 6 0.500 2.83
REDEPOSITED RETURNED ITEM 14 1.000 13.67
RETURNED ITEM FAX NOTIFICATION 13 0.050 0.66
RETURN ITEM IMAGE COPIES 10 0.200 2.02
RETURNED ITEMS IMAGE VIEWED 1 0.100 0.07
RETURNED ITEM IMAGE ADVICE VIEW 1 0.100 0.05
DEPOSIT COVERAGE 25,743 0.1290 3,320.89
PAPER STATEMENT FEE 2 5.000 10.42
CHECK FILTER MONTHLY MAINTENANCE 4 10.000 35.83
CHECK/DEPOSIT TICKET ORDER 45 1.000 45.29
CHARGE FOR NEGATIVE COLLECTED BAL 106 0.0095 1.01 PRIME + 4% (PRIME RATE AS OF 07/28/2022 = 5.5%) ACCOUNT INQUIRY 6.0000
DEPOSIT ERROR CORRECTION 1.5000
COPY OF CHECK/DEPOSIT TICKET 1.5000
ZBA
ZBA SUBSIDIARY (Placer) 1 0.500 0.50

ACCOUNT RECONCILMENT SERVICES
FULL/ POSITIVE PAY MAINTENANCE 1 45.000 45.00 $45 FOR FIRST ACCT FOR FULL W/ POSITIVE PAY MONTHLY FULL/ POSITIVE PAY MAINTENANCE 2 15.000 30.00 $15 PER ACCT FOR ANY ADD'L ACCTS FULL/POSITIVE PAY - PER ITEM 1,534 0.040 61.34
SP POSITIVE PAY ONLY MAINTENANCE 2 10.000 15.83
SP POSITIVE PAY ONLY - PER ITEM 7 0.020 0.13
SETUP FULL ARP 0 100.000 41.67 ONLY ON ADDL ACCOUNTS; MAY BE OFFSET BY CREDIT OR ECR SP CHECKS RETURNED 3 7.500 21.88
TELLER POSITIVE PAY SPECIAL HANDLING 4 5.000 20.83
SP ISSUE/CANCEL INPUT 15 0.100 1.53
SP POSITIVE PAY EXCEPTIONS 3 0.100 0.31
SP ISSUE MAINT UPLOAD - PER FILE 6 0.000 0.00
SP ISSUE MAINT CONFIRM - PER FILE 13 0.100 1.28
SP ARP RECON REPORT - PER ITEM 2,492 0.010 24.92
SP ARP RECON REPORT MAINTENANCE 4 5.000 17.92
SP ARP EXTENDED RETENTION 2 15.000 30.00
SP ARP RECON OUTSTANDING MAINT 4 2.000 7.17
SP ARP RECON OUTSTANDING ITEM 728 0.020 14.57
SP ARP DAILY PAID MONTHLY MAINT 4 5.000 19.58
SP ARP DAILY PAID PER ITEM 1,506 0.025 37.65
SP ARP DAILY OUTSTANDING MAINT 4 2.000 8.17
SP ARP DAILY OUTSTANDING ITEM 14,656 0.020 293.12
TRANSMISSION INPUT 13 4.000 53.67
ARP TRANSMISSION OUTPUT 3 15.000 37.50
ARP TRANSMISSION PER ITEM 1,547 0.020 30.94
ARP SPECIAL TRANSMISSION FORMAT 3 25.000 72.92
PAYEE POSITIVE PAY MAINTENANCE 2 5.000 10.00
PAYEE POSITIVE PAY PER ITEM 1,513 0.010 15.13
SP PAYEE POSITIVE PAY EXCEPTIONS 15 1.000 15.17
STALE DATE MAINTENANCE 5 8.000 39.33
STALE DATE TRANSMISSION PER FILE 6 15.000 82.50
SP UNREVIEWED PAYEE EXCEPTION 0.5000

INFORMATION SYSTEM - SINGLE POINT
SP CURRENT DAY PER ACCOUNT 2 5.000 10.00
SP CURRENT DAY PER ITEM 714 0.005 3.57
SP PREVIOUS DAY PER ACCOUNT 13 5.000 62.92
SP PREVIOUS DAY PER ITEM 5,501 0.005 27.51
ACCOUNT ANALYSIS REPORT PDF 1 1.000 1.00
MONTHLY DDA STATEMENT PDF 13 0.250 3.15
ACH RETURN AND NOC REPORT 8 1.000 7.83

ACH REDEPOSIT REPORT
FIRST 1 0.500 0.50
NEXT 4 0.500 2.00
TOTAL 4 0.500 2.00
SP TOKEN MONTHLY MAINTENANCE 6 0.250 1.44
SP ACCOUNT ADD/MODIFY/DELETE 0 1.000 0.25

SP BOOK TRANSFER MO MAINTENANCE
FIRST 1 5.000 5.00 $5 FIRST ACCT; $0 FOR ADD'L ACCTS
NEXT 5 0.000 0.00
TOTAL 6 0.000 0.00 $5 TOTAL FEE ONLY CHARGED ONCE PER MONTH - PER CUST SP BOOK TRANSFER PER TRANSFER 5 0.100 0.48
SP CASH VAULT MONTHLY MAINTENANCE 1 5.000 5.00

SP STOP PAY MONTHLY MAINTENANCE
FIRST 1 5.000 5.00 $5 FIRST ACCT; $0 FOR ADD'L ACCTS
NEXT 4 0.000 0.00
TOTAL 5 0.000 0.00 $5 TOTAL FEE ONLY CHARGED ONCE PER MONTH - PER CUST SP STOP PAY PER STOP 7 4.500 29.25

SP ACH ORIGINALTION MONTHLY MAINT
FIRST 1 5.000 4.58 $5 FIRST ACCT; $0 FOR ADD'L ACCTS
NEXT 1 0.000 0.00
TOTAL 2 0.000 0.00 $5 TOTAL FEE ONLY CHARGED ONCE PER MONTH - PER CUST SP ACH ADJUSTMENT MO MAINT 1 5.000 5.00
SP ACH POSITIVE PAY MO MAINT 5 5.000 22.50
SP WIRES MO MAINTENANCE 1 5.000 5.00
SP ACCOUNT RECON MO MAINT 1 0.000 0.00
SP ACH POSITIVE PAY AUTHORIZATION 0 0.100 0.02
SP POSITIVE PAY MO MAINT 4 0.000 0.00

SP ISSUE MAINT MO MAINTENANCE
FIRST 1 5.000 5.00 $5 FIRST ACCT; $0 FOR ADD'L ACCTS
NEXT 4 0.000 0.00
TOTAL 5 0.000 0.00 $5 TOTAL FEE ONLY CHARGED ONCE PER MONTH - PER CUST SP IMAGE ACCESS MO MAINTENANCE 6 5.000 29.58
INVEST REPORTING MO MAINTENANCE 1 5.000 5.00
INVEST TRADE PORTAL MO MAINT 1 20.000 20.00

SP EXTERNAL MESSAGE MO MAINT
FIRST 1 5.000 5.00 $5 FIRST ACCT; $0 FOR ADD'L ACCTS
NEXT 14 0.000 0.00
TOTAL 15 0.000 0.00 $5 TOTAL FEE ONLY CHARGED ONCE PER MONTH - PER CUST SP EXTERNAL USER TASK SENT 123 0.000 0.00
MONTHLY DDA STATEMENT PDF 1 0.250 0.25
SP ACH POSITIVE PAY - PER ITEM PAID 0.050

WIRE TRANSFER
INCOMING FEDWIRE 2 3.000 4.75
INTERNAL WIRE CREDIT 1 7.000 5.83
INCOMING FEDWIRE CTP 10 10.000 101.67
RETURNED INCOMING WIRE 2 2.500 5.00
DRAWDOWN REQUEST INBOUND 3 15.000 46.25
SP FEDWIRE NON-REPETITIVE 43 4.000 173.00 REPETITIVE WIRES ARE THE SAME FEE SP INT'L USE NON-REPETITIVE 1 20.000 10.00 REPETITIVE WIRES ARE THE SAME FEE SP INTERNAL 3 2.000 6.00
SP WIRE BENFICIARY EMAIL 0 0.050 0.00
INT'L USD OUR REGION 2 0 20.000 1.67

ZERO BALANCED ACCOUNTS
ZBA MASTER 1 1.000 1.00
ZBA SUBSIDIARY 3 0.500 1.50

COMMERCIAL PAPER SWEEP
COMMERCIALPAPER SWEEP 1 75.000 75.00

IMAGE SERVICES
SP CHECKS PAID PER ITEM STORED 1,542 0.010 15.42
DEP ITEMS IMAGE PER ITEM STORED 9,528 0.010 95.28
IMAGE ACCESS IMAGES RETRIEVED 11 0.000 0.00
SP SHORT TER IMAGES RETREIVED 0 0.000 0.00

ACH SERVICES
ACH MONTHLY MAINTENANCE 5 5.000 5.00 $5 PER CUSTOMER FEE ACH ORIGINATED ADDENDA ITEM 981 0.020 19.62
ACH PROCESS RUN 35 5.000 175.42
ACH ORIGINATED TRANSIT ITEM 7,050 0.0075 52.88
ACH ORIGINATED ON-US ITEM 394 0.0075 2.96
ACH FILE CONFIRMATION EMAIL 133 0.250 33.15
ACH RECEIVED ITEM 217 0.020 4.35
ACH RECEIVED ADDENDA ITEM 29 0.010 0.29
ACH BLOCK MO MAINT PER ACCOUNT 3 5.000 15.00
ACH RETURN ITEM PER ITEM 11 0.750 8.06
ACH NOTIFICATION OF CHANGE 10 1.000 9.92
BATCH ADJUSTMENT REQUEST 1 5.000 4.58 PER BATCH, PER ITEM OR PER FILE SP ACH TRANIST ITEM 12 0.190 2.34
SP ACH PROCESS RUN 3 5.500 18.33
UPIC MONTHLY MAINTENANCE 1 3.000 2.00
UPIC SETUP FEE 0 30.000 2.50 ONLY ON ADDL ACCOUNTS; MAY BE OFFSET BY CREDIT OR ECR SAME DAY ACH - ORIGINATED PER ITEM 0.500 IN ADDITION TO PER ITEM UNAUTHORIZED ACH RETURN - PER ITEM 6.000

BRANCH COIN/CURRENCY SERVICES
CASH DEPOSITED PER $100 0 0.050 0.01
BRANCH DEPOSIT PROCESSING FEE 0 2.500 0.21
ARMORED CAR SERVICE 1,337 1.000 1,337.48 THIS IS A PASS THRU FEE; CHARGED AT $1 PER UNIT NON CUSTOMER ON US CHECK CASHING 8 0.000 0.00

CASH VAULT SERVICES
CASH DEPOSIT - PER $100 824 0.030 24.73
CASH VAULT DEPOSIT 150 0.250 37.56
LOOSE COIN DEPOSIT 10 4.000 38.33
CASH DEPOSIT ADJUSTMENT 1 3.000 3.00
INDIVIDUAL COIN ROLL 5 0.070 0.38
STANDARD CASH ORDER 1 2.500 3.13
CURRENCY ORDER PER STRAP 2 0.300 0.50
NONSTANDARD CASH ORDER 1 3.000 2.25
SMALL DEPOSIT BAGS/BOX 3 5.000 15.42
MEDIUM DEPOSIT BAGS/BOX 1 7.000 5.83
POLY COIN BAGS 0 40.000 13.33

VANTAGE POINT
VP MONTHLY MAINTENANCE 1 0.000 0.00
DATA NORMALIZATION 11,810 0.000 0.00

ELECTRONIC REMOTE DEPOSIT SERVICE
EDM MO MAINTENANCE PER ACCOUNT 4 5.000 18.33
WEB MO MAINT PER WORKSTATION 6 20.000 126.67
IMAGE QUALITY CAR/LAR & OCR 6 0.000 0.00
DEPOSIT CREDIT 25 0.250 6.21
IMAGE CHECK ITEM ON-US 334 0.010 3.34
IMAGE CHECK ITEM TRANSIT 13,750 0.020 275.00
REMITTANCE ITEM 6,474 0.100 647.36
IMAGE RETRIEVAL PER ITEM 326 0.500 162.75
FILE MONTHLY MAINTENANCE 1 125.000 125.00
TRANSMISSION 29 10.000 285.00
TRANSLATION PER PAYMENT 6,491 0.080 519.24
RDM EC9603i 30METWORK SCANNER 0 750.000 125.00 EPSON CAPTURE 60 DPM SCANNER $875 EACH EQUIPMENT SALES TAX 11 0.075 0.81 AS OF 8/22/2022 7.75% FOR THE CITY OF ROSEVILLE

E-LOCKBOX
E-LKBX MAINTENANCE 1 50.000 50.00
E-LKBX ELECTROINC PAYMENT RB ITEM 12,991 0.050 649.57
E-LKBX RETURN ITEM 3 1.000 2.67
E-LKBX DATA TRANS OUT/BILLER-ID 19 5.000 97.08

SAFEKEEPING SERVICES
Asset Based Fee (first $100 million) 100000000 .50 bp 416.67 MONTHLY ESTIMATE Asset Based Fee (over $100 million) 675000000 .25bp 1,406.25 MONTHLY ESTIMATE Standard DTC/Fed Transaction 8.000 PER TRANSACTION
Physical Buy/Sell 8.000 PER TRANSACTION
Mutual Fund Transaction 8.000 PER TRANSACTION
Cash Distributions from Account 8.000 PER TRANSACTION

OPTIONAL SERVICES

COMMERCIAL CARDS CAL-CARD
ACCOUNT MAINTENANCE 0.000 0.00
ENROLLMENT 0.000 0.00

CHECKWRITING
ACCOUNT MAINTENANCE 100.000 0.00 CHECK PAYABLES TRANS - $100 FIRST ACCT/$25 ADDL ACCT PER CHECK COST (First 3000 checks) 0.300 0.00
PER CHECK COST (3001 - 25000 checks) 0.210 0.00
PER CHECK COST (25001 - 50000 checks) 0.200 0.00
PER CHECK COST (over 50001 checks) 0.190 0.00
CHECK PAYABLES CHECK ADD'L PAGE 0.020 0.00
CHECK PAYABLES ENVELOPES - PER ITEM 0.020 0.00

CHECK PAYABLES POSTAGE - PER ITEM AT COST
CHECK PAY TRANSMISSION - PER TRX 5.000
SPT CHECK PAYABLES MONTHLY MAINT 30.000
SPT CHECK PAYABLES - PER CK (FIRST 100) 0.450 PER ACCOUNT SPT CK PAYABLES - PER CK (101 - 500) 0.400 PER ACCOUNT
SPT CK PAYABLES - PER CK (501 - 1000) 0.350 PER ACCOUNT SPT CK PAYABLES - PER CK (OVER 1000) 0.250 PER ACCOUNT
MYEASYVIEW MONTH MAINT 20.000
MYEASYVIEW - PER ITEM 0.020
CHECK PAYABLES SETUP - CUSTOM 3000.000 MAY BE OFFSET BY CREDIT OR ECR CHECK PAYABLES ADD'L SETUP HOURS 150.000 PER HOUR - MAY BE OFFSET BY CREDIT OR ECR CHECK PAYABLES MODIFY MAP - PER MAP 150.000 MAY BE OFFSET BY CREDIT OR ECR CHECK PAYABLES CUSTOM ACK - PER ACK 150.000 MAY BE OFFSET BY CREDIT OR ECR

LOCKBOX
LOCKBOX MAINTENANCE 200.000 0.00 LBX MONTHLY & IMAGELOOK MONTHLY COMBINED LOCKBOX ITEMS 0.350 0.00 WLBX PER PAYMENT PROCESSED
DATA TRANSMISSION MAINT 175.000 0.00 $175 FIRST ACCOUNT/ $50 ADD'L ACCOUNTS ENCODING 0.170 0.00 WLBX OCR ITEM
DATA CAPTURE 0.020 0.00 DATA KEYSTROKES - PER KEYSTROKE CHECK ONLY 0.350 0.00 LOCKBOX ITEMS
NO CHECK MAIL 0.300 0.00 CORRESPONDENCE ONLY - PER ITEM DEPOSITS CASH 5.000 0.00
CORRESPONDANCE 0.300 0.00 CORRESPONDENCE ONLY - PER ITEM EXCEPTIN ITEMS 0.600 0.00 UNPROCESSABLES/REJECT ITEMS - PER ITEM MICR CAPTURE 0.015 0.00
SPECIAL HANDLING 10.000 0.00 WLBX MANUAL MAIL
SPECIAL REASSOCIATION 0.200 0.00 WLBX SORT - PER ITEM
UNPROCESSABLE 0.300 0.00 CORRESPONDENCE ONLY - PER ITEM WEB DELIVERY MO MAINTENANCE 150.000 0.00 WBLX WEB DECISIONING - PER MONTH DATA TRANSMISSION 0.000 0.00 INCLUDED IN MONTHLY MAINTENANCE FEE FOR TRX DETAIL REPORT - FAX/MAIL - PER ITEM 0.005 0.00 SPT LBX REPORT - PLEASE REFER TO CURRENT DAY PER ITEMS LOCKBOX IMAGE MAINTENANCE 0.000 0.00 INCLUDED IN MONTHLY MAINTENCE FEE FOR LOCKBOX IMAGE DATA TRANSMISSION 250.000 0.00 $250.00 FIRST ACCT/ $50 ADD'L ACCTS IMAGE DATA TRANSMISSION PER ITEM 0.025 0.00 $0.025 PER CHECK/COUPON IMAGE DATA TRANSMISSION PER ITEM 0.100 0.00 $0.10 PER DOCUMENT IMAGE STORAGE B/W 0.025 0.00 $0.025 PER CHECK/COUPON
IMAGE STORAGE B/W 0.100 0.00 $0.10 PER DOCUMENT
WEB DECISIONING - PER ITEM 0.650 0.00
WLBX DEPOSIT - PER CREDIT 1.000 0.00
LOCKBOX DEPOSITED ITEM 0.050 0.00
WLBX MULTI PAYMENTS - PER PAYMENT 0.150 0.00
WLBX SETUP FEE 200.000 0.00 MAY BE OFFSET BY CREDIT OR ECR WLBX ANNUAL RENTAL FEE 54.000 0.00 MAY BE OFFSET BY CREDIT OR ECR

0.00 AMENDMENT I
TO

ATTACHMENT A

CITY OF ROSEVILLE - PROPOSED BANK FEES

This amendment changes all references of an incentive of $100,000 to be paid for the first year towards existing services, as well as any new products and services, to $150,000 without any other requirements or stipulations. These funds will be used to offset the City’s account analysis fees for a period of one year, or until funds are depleted.

This bonus is paid as a result of being awarded the depository business of the City of Roseville.

February 14, 2023

U.S. Bank, N.A. by:

_______________________________________
Charline Botelho, Senior Vice President

MERCHANT SERVICES PROPOSED FEES ATTACHMENT B
CITY OF ROSEVILLE 2022
Proposal from: Elavon, Inc
City Monthly Averages Visa MasterCard Discover AMEX
## Transaction Volume 27,640 5,513 575 340
$$ Volume 5,216,451 1,185,104 101,769 102,047
$$ Average Ticket 189 215 177 300
# locations 16 16 16 15
Chargebacks as % of transactions 8 2 0 0
City Vol. Fee Extended Notes
Interchange Plus Plans
Pass Through Pricing ( Card Brands)
Interchange Card Level
Card Brand Members' Dues and Assessment
Merchant Servicer Provider Fees
Visa/Msatercard/Discover Transaction/Authorization Fee 0.0250 AMEX Transaction/Authorization Fee 0.0250
Debit card Transaction/Authorization Fee (PIN and Pinless) 0.0250 Debit Card Transaction/Authorization Fee (with PIN) online debit 0.0250 Debit Card network Fee 0.00
Discount Rate - Qualified 0.00
Discount Rate - Non-Qualified 0.00
Discount rate - AmEx cards 0.00
Discount rate - Prepaid cards 0.00
Discount rate 0.00
Discount rate - Prepaid cards 0.00
Processing AMEX EDC and Discover EDC Authorization 0.00 Processing AMEX EDC and Discover EDC Capture 0.00
Administrative Fee 0.00
Paymentus Service Fee per transactino 0.00
Monthly Maintenance Fee 0.00
Monthly Wireless Access Fee 0.00
Monthly Service Fee 0.00
Monthly Minimum Discount Fee 0.00
MC Merchant Location Fee 0.00
Annual fee per location 0.00
PIN Debit 0.00
PIN Debit Injection Fee 0.00
Proprietary Card Transaction 0.00
Voice Authorization 0.85
Leased Line 0.00
ISDN 0.00
Wireless 0.00
Dial Up 0.00
Chargebacks 0.00
Chargeback Return NSF Item Fee 15.00
EIDS Fee 0.00
Statement Fee 0.00
Address Verification - electronic 0.00
Address Verification - Voice per attempt 0.00
Application Fees 0.00
Daily Close-out Fee 0.00
IRS fee 0.00
PCI Monthly Fee - Compliance Fee 19.99
Non-validation PCI Compliance Fee 89.99
ACH Reject Fees 15.00
ACH Fee 0.00
ACH Reject Fee 0.00
GATEWAY FEES 0.05
GATEWAY FEES 0.00
Sysnet PCI Mo Fee per MID 19.99
Provider Fee 0.00
Paymentus Technology Fee addition 0.00
Revenue Neutral Flex Pricing & Surcharging 0.00
Equipment Fees (POS Terminals- See list & pricing in response) 0.00 Terminals (See pricing in RFP Response) 0.00
Lease/Purchase 0.00
Software 0.00
Reprogramming of Customer Owned Equipment 0.00
Reprogramming of Cusomter Owned Integrated Terminals 0.00 Security Swap Fee for PIN Debit 0.00
Replacement Fee 0.00
Injection fee 0.00

0.00 Set-up - Instiallation Fees 0.00
On-site training (N/A) 0.00
Telephone Training 0.00

FLAT RATE OPTIONS
Credit/debit Transaction Fee - Qualified N/A
Credit/debit Transaction Fee - Non-Qualified N/A
ACH/eCheck N/A
Chargebacks/Returns N/A