©2024 Can/Am Technologies, Inc.
Exhibit C: Statement of Work
City of San Bernardino, CA
Teller Implementation Project
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 2 of 14
Overview
This Statement of Work (“SOW”) is issued pursuant to the Teller Software as a Service agreement (the “Agreement”) between the City of San Bernardino, CA (“Client”) and Can/Am Technologies, Inc (“CanAm”). The SOW describes the scope and pricing of services and hardware for the Teller implementation project.
This Project has a fixed-price cost of $254,200 for professional services, not including travel costs and optional items which are itemized in this document. SaaS Licensing costs are specified in the Teller SaaS Agreement. Professional Services costs are fixed costs and payable as per the Payment Milestones section in this document.
The schedule will be discussed with the Client project team at the Project Kick-off meeting before a final schedule is established and will be contingent on several factors including Client staff availability and resources.
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 3 of 14
Contact Information
Can/Am Technologies President: Joshua Langemann
•Direct Phone: 303-847-4684
•E-mail: [email protected]
Can/Am Technologies Director of Implementations: Noah Ardron •Direct Phone: 720-577-5180
•E-mail: [email protected]
Teller Project Manager: Ben Schweitzer
•Direct Phone: 720-577-5331
•E-mail: [email protected]
Can/Am Technologies Information:
Mailing Address:
1819 Denver West Dr, Suite 225
Lakewood, CO 80401
Telephone:
1-844-583-5537 – toll-free
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 4 of 14
Scope of Work
The implementation project includes project planning, project management and project administration services to execute the Project successfully within the stated timelines and budget. The scope includes the project kickoff, Teller setup/configuration, development/testing of all integrations, standard reporting, training, and UAT/Go-live support. The stated Target Month will be determined by CanAm and the Client and may be adjusted once an approved project timeline is completed.
Scope of Services
Target
Month
Activity Description Acceptance Criteria
A.2 Project Pre-
Planning
Preliminary planning, team ramp-up, and kickoff
scheduling/project alignment.
Kickoff scheduled.
1 Kickoff
Meeting,
Teller Analysis
Workshops,
and
Configuration
2 days of onsite or remote configuration analysis,
including:
•Teller Kickoff meeting with
implementation team members to
provide project overview and
demonstration of Teller.
•Analysis workshops for configuration of
Teller software for baseline Teller
department.
•IT workshop for coordination of
deployment, hosting, and IT
requirements for equipment.
•Project planning.
CanAm has completed
workshops and shared the
resulting initial decision
documentation.
2 Interface
Workshops
2 days of onsite or remote interface analysis,
including:
•Oracle Financials
•Oracle A/R
•Accela (Bi-Directional)
•Go Enforce (Bi-Directional)
•PSI (Bi-Directional)
•Chameleon (Bi-Directional)
•Library (Bi-Directional)
•TBD Credit Integration
•ICL – Bank TBD
CanAm has completed
workshops and shared the
initial resulting decisions
and interface requirements.
2/3/4 Interface
Requirements
Interface specifications for all third-party
interfaces including:
•Oracle Financials
•Oracle A/R
•Accela (Bi-Directional)
•Go Enforce (Bi-Directional)
CanAm has delivered
finalized Interface
Requirements documents
based on information
gathered with Client on
each interface.
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 5 of 14
•PSI (Bi-Directional)
•Chameleon (Bi-Directional)
•Library (Bi-Directional)
•TBD Credit Integration
•ICL – Bank TBD
5 Teller
Configuration
Completion of initial Teller Configuration and
Setup for baseline Department based on
Workshops.
CanAm has performed
initial Teller configuration
available to Client in Test
environment and provided
the Teller Configuration
Spreadsheet and Analysis
Decisions Document.
5 Interface
Configuration
Configuration of Teller interfaces to:
•Oracle A/R
•Oracle Financials
CanAm has demonstrated
working integrations in
Client Test environment.
6 Interface
Configuration
Configuration of Teller interfaces to:
•Accela
•TBD Credit Integration
CanAm has demonstrated
working integrations in
Client Test environment.
7 Revenue
Submission
Configuration
Completion of initial Revenue Submission
configuration.
CanAm has performed
initial Revenue Submission
configuration available to
Client in Test environment.
8 Interface
Development
Development of new Teller interfaces to:
•Go Enforce (Code)
CanAm has demonstrated
working integrations in
Client Test environment.
9 Interface
Development
Development of new Teller interfaces to:
•PSI
CanAm has demonstrated
working integrations in
Client Test environment.
10 Interface
Development
Development of new Teller interfaces to:
•Chameleon
•TBD ICL Integration
CanAm has demonstrated
working integrations in
Client Test environment.
11 Interface
Development
Development of new Teller interfaces to:
•Library
CanAm has demonstrated
working integrations in
Client Test environment.
12 Teller Online
Configuration
Completion of initial Teller Online configuration.
•Oracle A/R
•Accela
•PSI
•1 TBD
CanAm has performed
initial online configuration
available to Client in Test
environment.
13 System
Integration
Testing
System Integration Testing with Client systems and
all interfaces and configuration in place.
CanAm has demonstrated
all integrations in Client
Test environment.
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 6 of 14
14 Training Delivery of final configuration for 8 Departments.
Training preparation and 3-days of onsite or
remote delivery of setup and training sessions:
1. Teller Usage training (Train the Trainer)
2. Teller Administrator training (Train the
Trainer)
3. Revenue Submission Training (Train the
Trainer)
4. Teller Online Administration Training
Training sessions completed
including remedial sessions
as needed.
14 UAT Remote support for Client’s User Acceptance
Testing.
Client-led End-User Training.
CanAm has documented all
issues identified and
resolved any High or Critical
priority issues raised during
agreed-upon UAT period.
15 Go Live Provision Teller Production environment,
including configurations made to the Test
environment.
Provide 2 days of onsite or remote go-live support
by a Teller technician.
1-month Post-Go Live Support by Implementation
team or until any critical or high priority issues
remain unresolved.
Transition to Teller Client Care for ongoing
support.
Teller is utilized in
Production by Client for one
month with all in-scope
functions operational and
any High or Critical priority
issues resolved in
Production to Client’s
satisfaction.
Monthly Project
Management
Monthly
Plan and oversee all aspects of the Teller
implementation project to meet the Client’s
project goals on time and within budget.
Estimated at 15 months.
CanAm will provide monthly
project status documents to
the Client’s project
manager.
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 7 of 14
Estimated Travel Costs
Item Description Estimated Total
Travel (4 trips) Actual costs billed monthly as incurred in each month $16,025 Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 8 of 14
Payment Milestones
Invoices will be sent once a month for PM services and the portion of the project attributable to the month per the schedule below. Hardware will be billed on separate invoices.
Month Planned Activities Notes Amount
A.1 Contract Execution 25% of services upon contract
execution.
$63,500
A.2 Project Pre-Planning Pre-Planning and Kickoff
Alignment.
$0
1 On-site Kickoff Meeting, Teller Analysis
Workshops
Services, PM $12,700
2 On-Site Interface Workshops, Interface
Requirements
Services, PM $12,700
3 Interface Requirements Services, PM $12,700
4 Interface Requirements Services, PM $12,700
5 Teller Configuration, Interface
Configuration
Services, PM $12,700
6 Interface Configuration Services, PM $12,700
7 Revenue Submission Configuration Services, PM $12,700 8 Interface Development Services, PM $12,700
9 Interface Development Services, PM $12,700
10 Interface Development Services, PM $12,700
11 Interface Development Services, PM $12,700
12 Teller Online Configuration Services, PM $12,700
13 System Integration Testing Services, PM $12,700
14 Training, UAT Services, PM $12,700
15 Go Live Services, PM $12,900
$254,200
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 9 of 14
Pricing Terms
•All quoted pricing is in US dollars and exclusive of any applicable taxes. •All invoices are based on Net 30 payment terms. CanAm reserves the right to charge Client one (1) per cent interest per month on the undisputed outstanding balance of any fees or expenses not paid with forty-five (45) days of date of invoice.
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 10 of 14
Hardware Options
Equipment prices are provided based on current rates, and subject to change due to changing hardware costs.
Item Model Unit Price Quantity Total
Receipt Printer Epson TM-M30/USB/Thermal Printer $312 0 $0 Check Scanner Digital Check CheXpress CX30 $481 0 $0
Cash Drawer APG Series 4000 Electronic Cash
Drawer with Multi-Pro interface cable
$328 0 $0
Credit/Debit
Device
Ingenico Lane 5000 USB credit/debit
PINPad with cables
$768 0 $0
Total Equipment 0 $0
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 11 of 14
Assumptions
•All deliverables are provided on a Fixed Price basis.
•25% of services are billed upon contract signing.
•No data conversion of cashiering data is anticipated in this project or included in the scope. •Usage training is on a “train the trainer” basis, designed to enable the Client’s key users to train existing and future staff on Teller. It is assumed that Can/Am will provide one set of training with key Client staff and trainers, who will perform end-user training for each area. •Statement of Work is based on the assumption of a single Teller implementation cycle. •Configuration milestones assume CanAm will implement/assist in implementation of eight departments. Any additional departments will be configured by Client or will be additions to scope.
•Bi-Directional interfaces scoped within Interface Configuration Activities assume the usage of pre-existing Teller integration capabilities with the specified systems/solutions. Any new functionality requests/requirements will be evaluated and may constitute additions to scope. •Online Payment and Credit Processing functionality assumes that Client will contract with a single Teller-integrated credit/e-pay provider for electronic payment processing and online bill payment.
•Image Cash Letter integration is based on an interface with the Client Bank and assumes that the Bank will cooperate in testing and approval for ICL submission from Client’s Teller system. •The CanAm Project Manager will coordinate the project with the Client, in conjunction with the project team implementing the Oracle solution.
•The travel and accommodation costs necessary to deliver the scope of this effort described in this document are estimated and will be billed based on actual travel costs per the Can/Am Travel Policy. Public health concerns may require a combination of remote and on-site implementation.
Client Responsibilities
•Client Teller Business Owner/SME (and/or delegates) – Can/Am estimates that this role will spend an average of no more than 20 hours per month on Teller-related activities. oProvide available current cashiering process documentation, including copies of any forms or receipts used.
oProvide mandatory cash management controls required.
oProvide list of items for sale with applicable price & account strings. oIdentify and provide subject matter experts to collaborate with CanAm. oAttend analysis, demonstration, and training sessions. oCreate user acceptance testing scenarios and plans.
oProvide training to end users prior to go live.
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 12 of 14
oAcquire all POS hardware and Credit Terminals (Through CanAm if desired). •Client Teller Technical Owner/SME (or Delegates) – Can/Am estimates that this role will spend an average of no more than 20 hours per month on Teller-related activities. oIdentify and provide subject matter experts to collaborate with CanAm. oAttend analysis, demonstration, and training sessions. oSet up all POS hardware and Credit Terminals.
oFor all business application interfaces, obtain and provide the Teller implementation team with all API specifications and/or database connections and/or example files as well as a dev/test environment suitable for development of the interfaces. Where a test environment is not available, Client will provide a technical resource that will provide sample input data and validation of all output batch files. •Client staff will be available when required. Delays caused by lack of access may impact cost and schedule.
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 13 of 14
UAT and Change Management
UAT Acceptance
The process of UAT acceptance allows the project teams and other project stakeholders to confidently move the project forward to Go Live knowing that key deliverables have been completed to the satisfaction of both parties.
Upon completion of all deliverables and delivery of the complete system into the Client Testing Environment, Client will conduct User Acceptance Testing based on test plans that the Client develops.
CanAm will support Client in this process.
Within 2 weeks of start of testing, Client will deliver to CanAm a list of all issues the High or Critical of which must be resolved prior to go live, if any. High and/or Critical issues will be resolved within a timeline mutually agreed by Can/Am, Client and Oracle project teams. Once the issues have been resolved, Client will test and either approve for Go Live or provide an additional list of items to resolve. This process will be documented with an Issues Log to enable tracking of issues and approval of results.
Change Requests
Scope management is a joint responsibility of the CanAm Project Manager and the Client Project Manager.
The project team naturally plays a significant role in the management of scope and ultimately the success of the project.
The change control process is initiated when CanAm and/or Client determine that a change is required to the current scope or schedule baseline at the time the change is identified. Changes to the project scope, schedule and costs will be documented and agreed to using Change Request forms executed by the Client Project Manager and the CanAm Project Manager.
Exhibit C: Statement of Work – Teller Implementation Project City of San Bernardino, CA 10/18/2024
©2024 Can/Am Technologies, Inc.Page 14 of 14
Warranty
1. CanAm represents and warrants that:
a. it will perform the Services in a professional manner. This includes taking in good faith all reasonable measures to achieve the results described in the Statement of Work; b. the Deliverables created by CanAm in connection with this Agreement will conform to the terms and specifications provided herein;
c. it will not unreasonably delay deliverables beyond the estimated completion months set forth above, and it will immediately inform Client of any delays; d. it has the full power and authority to enter into this Agreement, to carry out the obligations under this Agreement and to grant to Client the rights granted hereunder.
2. Unless otherwise directed by Client, CanAm will commence the Services at the time specified in the Statement of Work or as otherwise agreed by the Parties. Unless otherwise specified by Client, the Services will continue without interruption, and the Services will be completed, and the Deliverables will be provided within the time specified. Notwithstanding the foregoing, Client acknowledges that CanAm’s performance of this Agreement is dependent in part on Client’s actions and that any dates or time periods relevant to the performance of this Agreement by CanAm will be appropriately extended to account for any delays caused by Client’s actions or omissions or failure to perform any of its obligations pursuant to this Agreement.
3. CanAm warrants the Services provided under this Agreement for a period of ninety (90) days after go-live.