Santa Ana City Council
September 19, 2023

City Council 17 – 224 9/19/2023

CITY OF SANTA ANA
RFP NO.: 23-026

WATER RESOURCES FUNCTIONAL SPECIFICATIONS DEVELOPMENT AND SCADA

PROGRAMMING SERVICES

5. SCADA CHANGE CONTROL
The Consultant shall implement, manage and maintain a robust change control system and establish procedures to provide governance and structure over proposed SCADA system and site local control programming changes and associated integrator activities. The goal of Change Control services is to prevent ad-hoc SCADA configuration changes, ad-hoc PLC programming changes, properly document new instrumentation additions and ensure proper documentation is kept regarding the nature and reason for the desired system changes.

Consultant shall propose a change control platform and methodology. Change requests may be initiated by City, City’s contract integrators or Consultant. The City will have final say as to what change requests are approved.

D. CODE COMPLIANCE
All materials and workmanship shall be in strict conformity with federal, state and local codes, requirements, standards of the latest editions, and guidelines including revisions of the following:
• International Society of Automation (ISA)
• California Building Code (CBC)
• American National Standards Institute (ANSI)
• American Society of Testing and Materials (ASTM)
• Department of Transportation (DOT)
• California State Water Resources Control Board
• Department of Drinking Water
• South Coast Air Quality Management District (SCAQMD)
• Environmental Protection Agency (EPA)
• Occupational Safety and Health Administration (OSHA)
E. PROJECT MANAGEMENT AND COORDINATION
When a request for service is issued to the City, the Consultant shall issue an estimate to the City’s designated Project Manager. The Consultant shall not proceed with any work without the approval of the City’s designated Project Manager in the form of a Notice to Proceed.

Consultants shall invoice the City on a monthly basis for all work performed during the period or provide a one-time invoice at the completion of work issued. Each invoice shall be accompanied by a summary of tasks performed, contract agreement number, results and progress on longterm tasks if any.

F. VALUE ADDED RELATED SERVICES
The Consultant may propose additional related services that the City has not specifically identified in this RFP to accomplish the stated goals of this RFP. Value added related services will be considered by the City and may or may not be incorporated in the agreement.

All parts and materials must be supplied new and factory approved.

City of Santa Ana RFP 23-026
Water Resources Functional Specifications Development and SCADA Programming Services

City Council 17 – 225 9/19/2023

CITY OF SANTA ANA
RFP NO.: 23-026

WATER RESOURCES FUNCTIONAL SPECIFICATIONS DEVELOPMENT AND SCADA

PROGRAMMING SERVICES
G. MARKUP
The following markup percentages shall be added to the Consultant’s s costs and shall constitute the markup for all overhead and profits (to the sum of the costs and markups, one (1) percent shall be added as compensation for bonding):
1)
2)
3)
4)
Labor ................................................................................................20 Materials ...........................................................................................15 Equipment Rental .............................................................................15 Other Items and Expenditures ..........................................................15 H. MINIMUM QUALIFICATIONS
The City is searching for a highly experienced professional firm with specific experience in control system, HMI, and SCADA system development, test, integration, and commissioning. At a minimum, proposers shall demonstrate certification, accreditation and/or competence as follows:

1. California Registered Engineer as either:
a. Control Systems Engineer, or
b. Electrical Engineer, or

2. International Society of Automation, Certified Automation Professional certification required.

3. Provide license/certification holder information (i.e., name, license#, etc.).

4. Project Experience:
a. Demonstrated experience with PLC, HMI, RTU and communication processors (e.g., Schneider/ Telemecanique Modicon PLCs, and Magelis HMI, etc.) in a variety of development environments (e.g., Concept v2.6, Advantys, UnityPro and Visilogic, etc.).
b. Proven experience with SCADA communication protocols and concepts. c. Demonstrated experience in the area of control systems design, development, integration, acceptance testing and commissioning.
d. Minimum of three projects of similar scale and scope in the municipal water production/distribution industry within the past five years.

5. Provide detailed project descriptions for representative projects; include contact information for client/customer personnel (project manager, engineer, etc.) involved with each representative project.

6. Sufficient resources to staff this project. Provide resumes for key personnel/subcontractors and a resource table summarizing the availability of assigned individuals for the project.

7. All work is to be performed in compliance with all applicable codes, ordinances, laws, standards, due care, and Occupational Safety and Health Administration (OSHA) safety requirements.

8. The Contractor shall have a minimum of five (5) years of experience in providing the services described in ATTACHMENT 1: SCOPE OF SERVICES.

9. The Contractor shall possess state and local permits, licenses and certificates required by law to commence, carry, and complete the work.

City of Santa Ana RFP 23-026
Water Resources Functional Specifications Development and SCADA Programming Services

City Council 17 – 226 9/19/2023

CITY OF SANTA ANA
RFP NO.: 23-026

WATER RESOURCES FUNCTIONAL SPECIFICATIONS DEVELOPMENT AND SCADA

PROGRAMMING SERVICES

10.Provide all necessary equipment to competently perform and complete work as specified.

I. SAFETY
Proposer shall be solely and completely responsible for the condition of the project site, including safety of all persons and properties during the performance of the work. In addition, proper safety equipment must be worn at all times. These requirements shall apply continuously until the contract is terminated and shall not be limited to normal working hours.

The Consultant shall assure that each employee or subcontractor under the contractor’s supervision is trained in the work practices necessary to safely perform his or her job.

The Consultant’s drivers/delivery crews shall be HAZMAT trained and certified in safety measures to prevent accidents endangering personnel and property. Hazardous Materials shall be clearly marked with the proper shipping name and identification number as required by the Department of Transportation. The Consultant shall provide current, applicable and required Material Safety Data Sheets (MSDS) at any time during the contract as requested by the City of Santa Ana.

J. INSURANCE REQUIREMENTS
The successful bidders shall furnish the City with original copies of valid insurance policies herein required upon execution of the contract and shall maintain said policies in full force and effect at all times during the term of this contract. Said insurance policies shall comply with all requirements set forth in these specifications. Consultant(s) shall keep a current certificate of insurance at the City of Santa Ana at all times and shall immediately report any changes to the City.

K. FEE SCHEDULE
The Consultant shall submit a fee schedule and labor rates as described in Section III.B.3 of RFP. The Consultant shall refer to APPENDIX A and APPENDIX B for additional information regarding Crooke Station and Cambridge Station respectively. No separately stated freight or deliveries will be considered. Bidders shall include all costs in the unit price bid. The Consultant’s delivered product pricing shall be inclusive of all freight/unloading/handling and delivery charged.

The City intends to replace the control panels and related instrumentation and electrical components at the sites described below (work to be performed by a separate Contract):

1. Crooke Pump Station consisting of (detailed plansets provided in Appendix A):
a. 3 Booster pumps
b. 1 Reservoir
c. 2 Groundwater wells
City of Santa Ana RFP 23-026
Water Resources Functional Specifications Development and SCADA Programming Services

City Council 17 – 227 9/19/2023

CITY OF SANTA ANA
RFP NO.: 23-026

WATER RESOURCES FUNCTIONAL SPECIFICATIONS DEVELOPMENT AND SCADA

PROGRAMMING SERVICES

2. Cambridge Pump Station consisting of (detailed plansets provided in Appendix B):
a. 3 Booster pumps
b. 1 Reservoir
The fee proposal shall be outlined as follows for Crooke Station and for Cambridge Station:

1. Control Panel Drawings
a. Fee per Site

2. Functional Specifications
b. Fee per Site

3. Programming and Testing Specifications
c. Fee per Site
d. Assume 20 hours of witness testing/on-site services per site

4. Source Control
a. Fee for initial PLC program collection
b. Fee for establishing functioning Source Control database, standards and procedures
c. Annual budget for processing check-in/check-out requests i. Assume 4 requests per month

5. Change Control
a. Fee for establishing functioning Change Control forms, standards and procedures b. Annual budget for processing/documenting change control requests i. Assume 4 requests per month

6. Firm’s standard hourly fee schedules
Furthermore, the Consultant shall submit additional labor, material and rental equipment rates along with fee schedule. Consultant’s labor and equipment rate sheet shall list rates for all labor designations, equipment, rentals, and materials. The bid items specified in the fee schedule are for reference purposes only. Labor increases shall be subject to mutually agreeable terms between the City and the Consultant. The City may request related services that will be paid at the vendor’s standard labor and equipment rate submitted. Fee proposal shall be outlined as follows:
---End of SCOPE OF WORK Section---
City of Santa Ana RFP 23-026
Water Resources Functional Specifications Development and SCADA Programming Services

City Council 17 – 228 9/19/2023

EXHIBIT B
CONSULTANT’S PROPOSAL
City Council 17 – 229 9/19/2023
City Council 17 – 230 9/19/2023
Corporate Office
5901 Corvette Street,
Commerce, CA 90040
Tel: (323) 728-0230
Fax: (323) 558-7088
March 9, 2023 SUBMITTED ELECTRONICALLY

CITY OF SANTA ANA PUBLIC WORKS AGENCY
220 S. Daisy Avenue, Bldg A
Santa Ana, CA 92703
Ref: Water Resources Functional Specifications Development and Scada Programming Services
Dear James Burk, P.E.,
Soffa Electric, Inc. is pleased to have the opportunity to submit our statement of qualifications as the System Supplier for Instrumentation & Controls subcontractor for this project, with Specialized Systems Integration services and supplies.

Our company is in the unique position of providing turnkey systems that are engineered, programmed, fabricated, and factory tested all from one single location. We offer a full staff of over 50 engineers, technicians, and programmers; and our 3,700 Sq. Ft. Underwriters Laboratory (UL) Listed panel shop is located within 5 miles from the City of Montebello.

We employ Senior engineers that are available 24/7 to provide system maintenance should you develop a problem that desires immediate attention. Our programmers are knowledgeable at troubleshooting a wide range of PLCs and HMIs and will respond at any time to ensure your facility stays up and running with the least amount of downtime possible.

During our 51 years of operation, we have developed strong alliances and buying power with all the major vendors in our industry which allows us reduced pricing and lead times that we can then pass on to our customers.

At SOFFA Electric we offer our clients the expertise, personnel, financial stability, and organization necessary to make every project a success. We also have expanded services at a second local facility in Aliso Viejo, CA. We look forward to offering you consistency and effectiveness in achieving your goals for this project. Thanks for this opportunity.

Sincerely,
Salib Mansour, P.E.

Vice President
[email protected]
www.soffaelectric.com
[email protected] City Council 17 – 231 9/19/2023
Corporate Office
5901 Corvette Street,
Commerce, CA 90040
Tel: (323) 728-0230
Fax: (323) 558-7088
March 9, 2023 SUBMITTED ELECTRONICALLY

CITY OF SANTA ANA PUBLIC WORKS AGENCY
220 S. Daisy Avenue, Bldg A
Santa Ana, CA 92703
Ref: Agreement Statement
Dear James Burk, P.E.,
Soffa Electric, Inc. is agrees the standard agreement provided as attachment 4 “Consultant Agreement (SAMPLE)” and agrees with the scope services in Exhibit A.

Sincerely,
Salib Mansour, P.E.

Vice President
[email protected]
www.soffaelectric.com
[email protected] City Council 17 – 232 9/19/2023
Water Resources Functional Specifications Development and Scada Programming Services|1 THE COMPANY In addition, SOFFA is pleased to announce
that we have expanded our services to a
second location in Aliso Viejo, CA. SOFFA Electric is an engineering firm specializing in control systems integration
and fabrication designed to improve
efficiency and reduce operational costs for
Water and Wastewater Treatment System,
Oil, Gas Chemical Processing, and
Industrial Sector.

CERTIFICATES AND LISCENSE
Contractor State License
• C-10 Electrical-California
State Contractor’s License Founded in Los Angeles in 1972, the expert team at SOFFA has over four decades of
experience combing thoughtful engineering
practices with direct access to a
comprehensive suite of unique industrial
solutions.

Underwriters Laboratory
• UL-508A Industrial Control Panels
• UL-698A Industrial Control
Panels Hazardous
ISO9001 Certification
Integration Partners
Initially, we offered relay control systems to
both the public and private sectors, but as
technology progressed over the years, we
transitioned from the relay panel to
programmable logic controllers to offer more
value to our industrial and municipal
clientele.
• Rockwell Automation
o Allen Bradley
o Studio 5000
o RSLogix At SOFFA Electric, we take your
o RSView
o FactoryTalk View SE
productivity seriously. That is why we are
committed to serving all of your industrial
control system needs efficiently, without the
headache of a middleman. • Schneider Electric
o Wonderware
o SCADAPack
o ClearSCADA
o Modicon
We offer a comprehensive solution for the
engineering, programming, fabrication, and
testing of advanced turnkey control systems
for industrial manufacturing and municipal
process applications.
o Unity PRO
• Siemens
o WinCC
This centralized solution is the best way to
ensure quality efficiency, and support for
our clients, and it helps expedite your go-tomarket strategy by removing several steps from the process.

Control System Integrators Association
(CSIA)
SOFFA Electric is one of two companies
west of the Mississippi granted UL approval
for construction of flame detection and
hazardous area control panels.

City Council 17 – 233 9/19/2023
Water Resources Functional Specifications Development and Scada Programming Services|2

PROJECT SERVICES
Succeed with Capitol Infrastructure
Projects PROJECT MANAGEMENT PROCESSES
Every successful project requires a strong
strategy and competent people behind it.

Comprehensive system project services
from SOFFA Electric can help deliver
complete infrastructure project execution
from start to finish, on budget and on time.

Combining our extensive industry expertise
with a team of experienced engineers
provides accurate, well-defined project
implementation frameworks that directly
impact your entire company:

We specialize in helping high tech,
highly regulated industries meet unique
project challenges
At the core of our management service is a
proven methodology that we use to optimize
client projects and get great results.
• Select the perfect team of engineers for
your project.
• Outline the complete project scope and
framework.
• A team of estimators provide a
competitive bid.
• Upon assignment, our engineers develop
detailed instrumentation submittals and
control panel designs for review.
• After getting approved submittals and a
release, we begin fabrication.
• Once panels are fabricated, we
thoroughly inspect them and test them to
ensure functionality and compliance.
• Successful Project Execution
• Lower Total Cost of Ownership
• Reduce Potential Waste Risk
• Remove Excess Redundancy
• Simplify Regulatory Compliance
• More Efficient Process Behavior
◼ Detail-Oriented System Management
Services
The system project experts at SOFFA
Electric provide end-to-end project
management and definitions to help
manufacturers and municipalities streamline
each new project in their pipeline.

Each project is managed by a specialized
group of engineers chosen based on the
needs and requirements of the project.
• Feasibility Studies
• Functional Specifications
• Schedules
• Facility Walk Through
• Field Analysis
• As-Built Documentation
• Requirements Definition
• Hardware Implementation
• Software Design and Implementation
• Start-up and Commissioning
• Post Start -up Application Support
• Staff User Training
City Council 17 – 234 9/19/2023
Water Resources Functional Specifications Development and Scada Programming Services|3 PROCESS INSTRUMENTATION • Maintenance & Support
Fine-Tune Your Equipment & Processes ◼ Creating Innovative Industry Frameworks
A high-powered system is only as good as
its operating accuracy, and unfortunately,
not all instrumentation is calibrated optimally
upon implantation. Advanced process
instrumentation and calibration solutions
from SOFFA Electric enable your system to
operate at maximum capacity without
sacrificing compliance and control.

As a single-source design provider, SOFFA
Electric has the leverage, the latest
AutoCAD technology and extensive
engineering experience to develop system
designs that are guaranteed to meet all ISA
standards and UL rules and regulations.
• Loop Diagrams
• Interconnect Diagrams
• Wiring & Fabrication Drawings
• Point-to-Point Drawings
• Detail Design Drawings
Our expert team analyzes and optimizes
your process input instrumentation to
accurately measure and report on the four
primary operating values in real-time: flow,
temperature, pressure, and level. • System Configuration • Systems Integration
• Equipment Specifications
• Field & Communication Devices
We specialize in a range of Technical
Services and Commissioning Services for
Analytical Devices, Flow Devices, Level
Devices, and Pressure Devices that are
special calibrated to your industry needs
and requirements.
◼ Programming to Meet Any Need
No matter how simple or complex your
control process, software specifically
designed to complement and support your
hardware is critical to keeping things
running smoothly. SOFFA Electrics custom
control system programming ensures that
your systems work in tandem effortlessly.
◼ Technical Instrumentation Services
• Calibration
• Commissioning & Hot Cutover
• Control System Implementation
• FAT Testing Assistance &
Troubleshooting Our programming team has extensive
experience working with a wide variety of
platforms and requirements to develop the
right solution for your needs.
◼ Instrumentation Commissioning
Services
• Device Tagging
• Device Tag Name Verification
• Device Wiring Connection Verification
• Field Wiring Verification for Analog
Devices
• Point-to-Point Verification with
HMI/SCADA System
• Develop & Maintain Device Records
• Inspections
• Preparations
◼ Unleash Your Equipment’s Potential
As an industry leading control system
integrator, SOFFA Electric has a wide
variety of experience in programming PLC
all major programmable logic controllers
and RTUs, including:
• Allen Bradley
• Siemens
• Modicon
• GE Fanuc
• SCADA Pack
• Documentation
• Instrument Loop Check
• Integrated System Testing
City Council 17 – 235 9/19/2023
Water Resources Functional Specifications Development and Scada Programming Services|4 • Automation Direct
• Emerson Delta V & Ovation
• Honeywell
offer a variety of high-quality networking
products, including:
• 3Com
• Motorola
• Adtran
• US Robotics
We also have extensive human-machine
interface (HMI) experience connecting
operators to controllers within a Windowsbased system.

Our team is well-versed in all popular PLC
networking protocols and have successfully
implemented many local area networks
(LAN), wide area networks (WAN), and
remote networks and are experienced in
both the “bus” and “star” topologies in
Profibus and Ethernet networks.

As a standard, our ladder logic is completely
documented using plain English, symbols,
and descriptions on I/O points and other
intermediate coils used to simplify
comprehension.

Custom Reporting: Using popular software
platforms, we program control system
software with easily customizable reporting
features specific to your needs.
• 10Bse2 (ThinNet)
• 10Base-T (Twisted Pair)
• 100Base-T (Fast Ethernet)
• 10Base-FL (Fiber Optics) Secure Workstations: Each workstation is configured to behave as a standalone
system with redundant hot backup
capabilities.

We specialize in three key panel networking
methods (PROFIBUS, Ethernet, &
MODBUS/TCP), and we’ll help determine
which control networking solution is best for
your current situation, configure your
system, and train your team to get the most
out of your network.

SCADA Expertise: We are SCADA
systems experts with in-depth experience
with various operator interfaces, including:
• Allen Bradley/PanelView Plus
• Modicon/Panel Mate
• Siemens/OP7
PROFIBUS Method: The PROFIBUS
networking method is an open field bus
solution designed for factory and process
automation based on IEC 61158 protocols;
it is developed and supported by
• Telemetry/SCADA
Advanced Data Logging: To facilitate
smooth, accurate data logging, we leverage
database applications such as:

PROFIBUS International.

Ethernet Method: Ethernet networks have
recently moved from the office environment
to the production floor. From process
automation to discrete applications, to front
office reporting, Industrial Ethernet is the
one networking line that can connect the
entire company.
• Oracle
• Sybase
• Dbase IV

NETWORKING SOLUTIONS
Advanced PLC Networking solutions from
SOFFA Electric can facilitate control panel
automation and connect your entire
company.

MODBUS/TCP Method: The
MODBUS/TCP protocol is a variant of the
MODBUS family of simple, vendor-neutral
communication protocols intended for
supervision and control of automation
equipment.

A broad range of industry experience allows
us to help clients customize a networking
solution that is right for them. We are able to
City Council 17 – 236 9/19/2023
Water Resources Functional Specifications Development and Scada Programming Services |5 City Council 17 – 237 9/19/2023
Water Resources Functional Specifications Development and Scada Programming Services |6 Quality Control Plan
Project Scope:

Describe the project, wither by inserting the Project scope Statement or by providing a summary description of the overall project, its objectives, its customer, and its customer’s business needs.

Deliverable Description:

Describe project deliverables, including contract achievements and milestone checklists.

Acceptance Criteria:

Describe acceptance criteria for deliverables as they will be used in product acceptance testing. Accompanied by a list of relevant quality standards.

Quality Assurance Activities:

Define Quality Assurance activities for the project including test and acceptance process, documentation and operational support transition, milestone checklist, requirement verification process, schedule and communication activities, and continuous improvement process.

Project Monitoring and Control:

Define in-process control plans which address quality assurance activity areas, how control information will be collected, how information will be used to control process and deliverables, what and when audits and reviews are required, and how variance to acceptable criteria will be reported and resolved.

Understanding Scope of Services
SOFFA ELECTRIC, INC. (SOFFA), MBE/WBE, UL508A/UL698A Certified System Integrator is pleased to accept the following scope of work for the project referenced above. The scope of work provided below is based on the following specifications:

1. Control panel drawing containing Modicon Momentum Programmable Logic Computers (PLC) (Modicon M340 and M580 and other models), Variable Frequency Drives (VFD) (ABB and Danfoss), Limitorque and AUMA motor operated valves (MOV), Instruments such as Magnetic Flowmeters and other related accessories, and Magelis human machine interfaces (HMI) display for a complete system:
a. Each requested site will consist of:
i. I/O List
ii. Complete set of Drawing
iii. Complete set of associate specification

2. Functional specifications will consist of a recommended catalogue of all existing controls and equipment and provide recommendations for enhancement and conformance to City’s standards. An I/O database shall be created to catalogue all system I/O and communications which will summarize the functions of each job site related to PLCs, Local and Remote HMIs, Remote I/O Modules, Radio Transmitter Modems, Backup Power, wiring and termination blocks. Our team shall conduct existing condition work sessions and operations workshops with the City Water Production Team to identify all existing equipment, controls, instrumentation, communication systems and operational settings for the Sites referenced in appendix A and B.

3. Developing exhaustive Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) methods for the new control panels and related components will constitute programming and testing specifications.

All of this will be accomplished by enhancing and providing approval recommendations for test protocols and other control system submittals associated with the planned Site improvements to ensure that the panel manufacturer and our deliverables and tasks are executed in accordance with the accepted specifications for Control Panel FAT/SAT Protocols, Control Panel FAT/SAT Results Report, and commissioning/Start-up Report, as well as on-site support for commissioning.

4. SCADA Source control functions will implement, manage and maintain a master source control system and establish procedures to track all changes to the SCADA configurations, PLC programs, firewall configurations, smart field device configurations and related devices. This will track and store SCADA system configurations and history after collecting existing programs from field PLC devices to populate City Council 17 – 238 9/19/2023
Water Resources Functional Specifications Development and Scada Programming Services |7 the existing source control database from the approximate 45 PLC devices located throughout the City.

Our goal is to develop and document rules, standards and procedures for database structure and program check-in and check-out processes.

5. SCADA Change control consists of the proposed installation, management and maintenance of a robust change control system, and establishment of processes to regulate and organize proposed SCADA system and site local control programming updates and related integrator operations. The objective of the SCADA Change Control services is to prevent ad-hoc SCADA configuration changes and ad-hoc PLC programming changes, to properly document new instrumentation additions, and to ensure that proper documentation is maintained regarding the nature and reason for the desired system changes, as approved by the city.

6. Project Management will Organize and direct a kickoff meeting (Project Execution Plan) to examine the project's scope, methodology, and current system. The Consultant should present a first timetable with key milestones during the meeting (Schedule). Compile and submit meeting minutes to the City within five business days of the meeting (Communication Procedures). Send monthly schedule of values reports (Budget & Work Breakdown Structure) and complement with frequent telephone conversations (Staffing Plan) to review the status of ongoing work initiatives and lingering concerns, as necessary (Quality Management Plan).

SAMPLE OF RELEVANT EXPERIENCES
.
1 st Project Reference:

Project Owner
Project Name
Address
City of Upland, Department of Public Works California
PLC/SCADA City of Upland Water System (Entire City)
1379 N Bensen Ave. Upland, CA 91786
John Robles| (909) 931-4100 | [email protected]
(35) Sites:

Contact
Field Instrumentation
Provided/Completed Magnetic Flowmeters
Submersible Level Sensors
PLC Control Panels:
(1) Main Master PLC
(Redundant System)
(35) Sites: Well PLC,
Analytical Instruments
Miscellaneous Equipment
SCADA System:
(4) Workstation Computer
Systems with Wonderware
SCADA Server.

Reservoir PLC, Treatment - Tag logging database
Plant PLC Panels & PRV’s
PLC Components:

NEMA 4 Enclosures
- Printers & Alarm Printers
- Radio System with Redundant units.
- Modem with leased phone line
Type of Equipment
Furnished
Allen Bradley ControlLogix- -Winn911 Alarm System with
1756-LX Processor
Redundancy Module
I/O Modules, Power Supply
Ethernet Switch
configurable schedule
- Report System with Excel output
format
Project Budget $1,300,000.00
Project Initiation/Complete Year 2007 / Yearly Sole Source Maintenance Supplier 2 nd Project Reference:

Project Owner
Project Name
City of Oceanside Development Services Department
Advanced Water Purification Facility Project
3950 N River Rd San Luis Ray Water Reclamation Facility Oceanside, CA 92058 Address
Contact Rob Williams| (949) 398-6070 | [email protected] Field Instrumentation
provided:
(35) Magnetic Flowmeters
(17) Level Transmitters
(5) Pressure Transmitters
(1) Conductivity Analyzer
(3) Turbidity Analyzers
(5) Total Chlorine Analyzers
City Council 17 – 239 9/19/2023
Water Resources Functional Specifications Development and Scada Programming Services |8 (2) Differential Pressure
Transmitters
(13) Rotameters
(5) Liquid Flow Switches
(19) Paddlewheel Flowmeters
(6) pH Analyzers
(47) Pressure Gauges
(22) Pressure Switches
(15) Float Switches
(2) Temperature Transmitter
PLC Control Panels:
(1) RAS WAS PLC
(1) AWPF PLC Panel
(1) NDN PLC Panel
PLC Components:

NEMA 4X SS Enclosures
(2) ORP Analyzers
(52) Leak Detection Sensors
Control Panels Provided:
(5) Sodium Hypochlorite Pump CP
(2) Sodium Bisulfite CP
(2) Sulfuric Acid Pump CP
(1) Citric Acid Pump CP Type of Equipment
Furnished (1) Calcium Hydroxide CP
Schneider Modicon M340 (8) Chemical Fill Station Panels Electric-PLC Processor, I/O (2) Digester Feed Relay Panels Modules, Miscellaneous
Hardware
(2) Secondary Clarifier CP
(2) Product Water RIO Panels
(1) RO Skid Power Panel
Project Budget $1,398,978.00
Project Initiation/Complete January 2020 / December 2021 3 rd Project Reference:

Project Owner
Project Name
Address
The Metropolitan Water District of Southern California
Advanced Water Treatment Demonstration Facility
700 N Alameda St, Third Floor, Los Angeles, CA 90012
Shane Ramcharansingh| (213)217-6000
|[email protected] Contact
Field Instrumentation
Provided:
(4) Magnetic Flowmeters
(18) Rotameters
(12) Thermal Flow Switches
Communication Cabinet:

NEMA 12 Rack Enclosure, Rack &
Shelves, Primary Domain Server
(2) Radar Level Transmitters SE Dual Port SCADA Server
(4) Ultrasonic Level Trans.
(7) Level Switches
SE Secondary SCADA Server
Viewpoint Web Server
(3) Pressure Transmitters
(2) Differential Pressure
(8) Pressure Gauges
(3) Pressure Switches
(5) pH Analyzers
Historian Server
KVM Switch, Ethernet Master Power
Switch , UTP Patch Panel
Firewall, Media Converter
Fan Package Kit, Lighting Package
(3) ORP Analyzers Workstations:
(1) Dissolved Oxygen Probe Computer, Tower, Mouse, Laptop, (10) Analyzers Printer, KVM Switch, Ethernet Switch,
65” Flat Screen
PLC Control Panels:

Plant Master PLC:

Control Panels Provided:

Chemical Area RIO Cabinet:

NEMA 4X 304 SS Enclosure NEMA 4X 316 SS Enclosure
Allen Bradley PLC Controller Allen Bradley CPU, I/O Modules, Type of Equipment
Furnished
I/O Modules, Ethernet I/P
Adapter , ProSoft Modbus
Modules, 15” HMI, FOPP
Lighting Kit, Window Kit
Additional Panels:

Local Control Panels (10)
Fill Station LCP’s (4)
E-Stop Control Station Panel (24)
Analyzer Wet Panels (1)
SS Shower LCP’s (11)
Project Budget $1,447,987.00
Project Initiation/Complete September 2018 / June 2020
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City Council 17 – 247 9/19/2023
This acknowledges
Soffa Electric Inc
is an authorised AVEVA Registered System Integrator
SI Number :SI313694
Enrolled :06/25/2020
Issued :10/06/2022 City Council 17 – 248 9/19/2023
Soffa Electric, Inc.
5901 Corvette St.,
Commerce, CA 90040, USA
Advanced control systems integration and instrumentation for industrial and municipal applications
Certificate No: 1104901
Original Approval: 12/17/2020
12/17/2020
12/17/2020
12/16/2023
Single Site
Certificate Decision/Re-Issue Date:

Certificate Issue Date:

Certificate Expiry:

Site Structure:

City Council 17 – 249 9/19/2023
Soffa Electric, Inc.

SEAP4087US 03/31/2023
City Council 17 – 250 9/19/2023
City Council 17 – 251 9/19/2023

EXHIBIT C

COMPENSATION
Consultant’s Fee Proposal including hourly rates, if applicable City Council 17 – 252 9/19/2023
2023 FEE SCHEDULE
Premium Services
Rate Professional Services Standard Rate Overtime Rate Travel Time Rate Shop Wiring Technician
Field Technician
$75.00
$135.00
$185.00
$185.00
$205.00
$205.00
$112.50
$ 202.50
$277.50
$277.50
$307.50
$307.50
$150.00
$270.00
$350.00
$350.00
$390.00
$390.00
N/A
$55.00
$95.00
$95.00
$95.00
$105.00
Project Manager
Instrumentation Specialist
Control System Engineer
PLC/SCADA Programmer
M-F After 5 PM
Sat 7AM-5PM
After 8 HRs/Day
M-F
7AM -5PM
Sat After 5 PM
Sun & Holidays
Any Day of the
Week Service Rate Definitions
OTHER CHARGES:

1. Mileage when using personal or company vehicle will be charged IRS rate plus 15%.

2. Materials / Expenses will be billed at costs plus 15% handling charge.

3. Per Diem $75.00. (Per Diem & expenses charged when employee is staying overnight)

4. Rates valid through December 31, 2023.

5. Minimum 10-hour charge for all service out of the area. (Non-driving distances)

6. Minimum 4-hour charge for all local service in the area. (Includes driving time) OTHER TERMS:

SOFFA’s time will be invoiced to Client on a regular basis. Client shall have 5 business days to object to any specific entry contained on SOFFA’s invoice. If no specific objection to SOFFA’s invoice is given in writing to SOFFA before the end of 5 calendar days following Client’s receipt of same, Client will be deemed to have waived any claim to irregularities in the invoice. If any objection to SOFFA’s weekly invoice is timely made by Client, the parties agree to meet within three (3) days to discuss the objection and attempt to come to an informal resolution of the dispute.

If no resolution is reached within three (3) days of the making of the objection, the dispute resolution procedure set forth herein below shall be used. If a timely written objection is made to any entry on any SOFFA invoice which is not resolved by informal negotiations between the parties, the parties agree to the following dispute resolution procedure.

If the sum of money that is the subject of the objection remains cumulatively less than 10% of the total invoiced amount to date under this Agreement, the parties agree to continue to cumulate the amount in dispute until either the work to be performed by SOFFA for Client has concluded or the amount in controversy exceeds 10% of the total invoiced amount to date.

If (1) there remains a dispute about any invoice upon the conclusion of work by SOFFA, or (2) if the amount in dispute exceeds ten percent (10%) of the total amount invoiced to date under this Agreement, or (3) any dispute arises between the parties related to the meaning or enforcement of this Agreement, the parties agree to submit their dispute to binding arbitration. This arbitration shall be handled in accordance with the rules and procedures promulgated by the Judicial Arbitration and Mediation Service (J.A.M.S.) and shall be determined by one arbitrator selected pursuant to those rules. The parties agree that they will mutually bear the expense of the arbitrator and their own attorney fees in this arbitration unless the arbitrator makes a special finding that one or the other party has refused to participate in the arbitration in good faith, in whole or in part, and the arbitrator further assigns one party or the other “damages” in the form of attorney fees and arbitrator fees reasonably caused by the failure to participate in good faith. This arbitration shall be binding on the parties, with no right to trial by jury or judge, or SOFFA | 5901 Corvette Street | Commerce, CA 90040 | 323.728.0230 | www.SoffaElectric.com City Council 17 – 253 9/19/2023
2023 FEE SCHEDULE
right to appeal. The parties agree they will resolve the dispute within 90 days of notice by the demanding party that an arbitration has been commenced.

SOFFA reserves the right to cease work under this agreement at any time after it determines that informal negotiation of a written objection has not resulted in the immediate right to payment of the disputed funds.

SOFFA Electric, Inc.

Name: Salib Mansour
Signature:

Date: March 9, 2023
SOFFA | 5901 Corvette Street | Commerce, CA 90040 | 323.728.0230 | www.SoffaElectric.com City Council 17 – 254 9/19/2023
Community Development Agency
santa-ana.org/community-development
Item # 18
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
September 19, 2023
TOPIC: First Amendment to Agreement with IPS Group, Inc. for Smart Parking Meters

AGENDA TITLE
Approve the First Amendment to the IPS Group, Inc. Agreement for Increased Monthly Smart Parking Meters Service Cost, Warranty Purchase, Repair, Modem Upgrades, and Contingency Cost in the Amount of $540,000 (Non-General Fund)

RECOMMENDED ACTION
Authorize the City Manager to execute an amendment to the agreement with IPS Group, Inc. for increased monthly smart parking meters service cost, warranty purchase, repairs, and modem upgrades, to increase the compensation amount by $540,000, for a total amount not to exceed $840,000 for the existing term of February 15, 2022 to February 14, 2027, subject to non-substantive changes approved by the City Manager and City Attorney.

DISCUSSION
Parking meters were authorized by the City Council in the late 1980s with the objectives of improving traffic circulation and parking availability due to the increasing density of the area. In accordance with Section 36-398 of the Santa Ana Municipal Code, there are approximately 1,300 meters within the Parking Meter District as shown in Exhibit 2.

Meter Areas Meter Total
Downtown (includes Civic Center, Library, & Old OC Court) 540 Mid-Town 373
Willard 349
Total 1,262*
*Note: Some meters were temporarily or permanently removed due to construction, new developments, or reserved as backup inventory.

In 2014, the City of Santa Ana entered into an agreement with IPS Group, Inc. for the purchase and installation of approximately 593 credit card-enabled parking smart meters. IPS Group, Inc. presented quality equipment, approach, and methodology with the credit-card enabled meters, real-time data, and sensors. These smart meters have three forms of payment: credit card, coin, and mobile app. Smart meters were installed in more active areas, such as Civic Center and Downtown. The monthly service cost and credit card processing fees for smart meters are absorbed by the City. However, the City has the ability to pass those fees on to the end users, if desired.

City Council 18 – 1 9/19/2023
Agreement with IPS Group, Inc for Smart Parking Meters
September 19, 2023

In February 2022, the City Council approved an agreement with IPS Group, Inc. in the amount of $300,000 for modem upgrades. The wireless carriers, Verizon and T-Mobile, are planning to sunset the older networks of 2G/3G to the new technologies of 4G/5G.

The smart meters require the modem upgrade in order to continue their functionality of accepting all payment options: coin, credit card, and tracking of data. IPS Group, Inc. provides proprietary smart meters and are the only firm that can provide such an upgrade.

Given the significant surge in parking demand within the metered districts and to maintain current operations, an amendment to the existing IPS Group, Inc. agreement is warranted. The proposed amendments include:
• Completion of modem upgrades from 2G to 4G
• Procurement of an extended warranty to extend meter lifespan by five years
• Allocation of adequate funding to cover escalating monthly operational costs
• Provision for repairs of meters without warranties
• Potential replacement of coin-only meters with smart meters to offer multiple payment options
• Contingency provisions for inflation-related costs and repairs outside warranty coverage.

FISCAL IMPACT
Funds are available in the Parking Meter account (02718131-62300 Contract Services) and funding for subsequent fiscal years will be included in the proposed budgets for City Council consideration as seen below:

Fiscal Year Accounting UnitAccount Fund Description Amount FY 2023-2024 02718131-62300 Parking Meter $ 200,000
FY 2024-2025 02718131-62300 Parking Meter $ 140,000
FY 2025-2026 02718131-62300 Parking Meter $ 100,000
FY 2026-2027 02718131-62300 Parking Meter $ 100,000
TOTAL $ 540,000

EXHIBIT(S)

1. First Amended Agreement – IPS Group, Inc.

2. Map & Statistics – Parking Meter District
Submitted By: Michael L. Garcia, Executive Director of Community Development Approved By: Kristine Ridge, City Manager
City Council 18 – 2 9/19/2023

FIRST AMENDMENT TO AGREEMENT TO PURCHASE PARKING TECHNOLOGY

AND RELATED SERVICES
THIS FIRST AMENDMENT to the above-referenced agreement is entered into ____ , 2023, by and between IPS Group, Inc., a Pennsylvania corporation ("JPS"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("City"). IPS and the City shall be collectively referred to as the "Parties."

RECITALS
A. The Parties entered into Agreement No. A-2022-028 ("Agreement") dated February 15, 2022, whereby IPS agreed to deliver and install parking technology hardware (the "Equipment") and related software services (the "Services," and collectively "Equipment and Services") to the City.

8. The Parties now wish to amend the Agreement to increase the aggregate compensation paid by the City to fPS, by $540,000, to accommodate increased costs for ongoing monthly data management services, purchase of a 60-month warranty, funds for repairs and/or replacement parts, and modem upgrades that would assist in continuing the operations of the parking meters throughout the City.

The Parties therefore agree:

I. Section 5.1, Compensation, is hereby amended to read in its entirety as follows:

The City will compensate JPS for the Equipment and Services, as set forth in Attachment 8.

The total sum to be expended during this Agreement, including any extension periods, shall not exceed $840,000.

2. Except as modified by this First Amendment, all terms and conditions of the Agreement, shall remain in full force and effect.
[signature page to follow]

EXHIBIT 1
City Council 18 – 3 9/19/2023
IN WITNESS WHEREOF, the patties hereto have executed this First Amendment to the Agreement on the date and year first written above.

ATTEST
Jennifer Hall
City Clerk

APPROVED AS TO FORM
SONIA R. CARVALHO
City Attorney
By �ML (}jJ !kt,__� -AJL,
Andrea Garcia-Miller
Assistant City Attorney

RECOMMENDED FOR APPROVAL
Michael L. Garcia
Executive Director
Community Development Agency

CITY OF SANTA ANA
Kristine Ridge
City Manager
JPS GROUP, INC.

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EXHIBIT 1
City Council 18 – 4 9/19/2023
Parking Meter Statistics
Meter Locations
Table 1
Areas Meter Total
Downtown (includes Civic Center, Library & Old OC Court) 540 Mid-Town 373
Willard 349
Total 1,262*
*Note: some meters have been temporarily removed or permanently removed due to construction and/or new developments and some are placed in reserve as back-up inventory.

Meter Statistics
 751 Traditional Meters
 Only two forms of payment: coin and mobile app
 Meters located mostly in the Mid-Town and Willard areas  593 Smart Meters
 Three forms of payment: coin, mobile app, and credit card  Meters located mostly in the Downtown area (Civic Center, Library, and old OC Court)
Meter Revenue
Parking meter revenue has fluctuated over the past three years due to the pandemic and OC Streetcar construction. Table 2 below provides the parking meter revenue and the various payment methods for Calendar Year 2022.

Table 2
Meter
Type
Revenue
(Coin)
Revenue
(Credit Card)
Revenue
(Mobile App)
Revenue
(Total)
Traditional Meter $229,325 $0 $73,113 $302,438
Smart Meter $367,506 $555,884 $161,646 $1,085,036
Total $596,831 $555,884 $234,759 $1,387,474
(%) (43%) (40%) (17%) (100%)
EXHIBIT 2
City Council 18 – 5 9/19/2023
FMP
5th &
MAIN
OCC
City of Santa Ana Parking Meter District

MAX PARKING TIME
1 Hour
2 Hours
2-3 Hours
4 Hours
9 Hours
24 Minutes
Impacted By Construction

RATE BREAKDOWN
$2.00/Hour $1.00/Hour
Dollar = 30 min. 60 min.

Quarter = 7.5 min. 15 min.

Dime = 3 min. 6 min.

Nickel = 1.5 min. 3 min.

Parking Meter Locations-DETAILED 20230824-RG

WILLARD
Duncan, $1.00/Hr
Enforced:

M-F, 8am-8pm

MIDTOWN
Duncan
$1.00/Hr
Enforced:

M-Sat,
8am-8pm

DOWNTOWN
IPS, $2.00/Hr
Enforced: M-Sun, 8am-10pm

LIBRARY
IPS, $2.00/Hr
Enforced:

M-Sun, 8am-6pm
OCC
IPS, $2.00/Hr
Enforced:

M-Sat, 8am-10pm
EXHIBIT 2
City Council 18 – 6 9/19/2023
Finance and Management Services
www.santa-ana.org/finance
Item # 19
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
September 19, 2023
TOPIC: 457 Deferred Compensation Plan

AGENDA TITLE
Approve an Agreement with Empower Annuity Insurance Company for Administrative, Recordkeeping, and Communication Services Pertaining to the 457 Deferred Compensation Plan

RECOMMENDED ACTION
Authorize the City Manager to execute a Restated Master Services Agreement with Empower Annuity Insurance Company for the administrative, recordkeeping, and communication services ("services") pertaining to the 457 Deferred Compensation Plan for a three-year term beginning October 1, 2023 through September 30, 2026, with a provision for a single two-year extension, subject to non-substantive changes approved by the City Manager and the City Attorney.

DISCUSSION
The City of Santa Ana offers full-time employees a 457 Deferred Compensation Plan ("plan" or "457 plan"), which was established in 1973, with the adoption of City Resolution 7-21, along with a corresponding US Internal Revenue Service approval.

The 457 Deferred Compensation Plan is a voluntary supplemental retirement savings program that allows employees to make contributions on a pre-tax basis. Each calendar year, employees can choose to contribute to the Plan up to an amount established by the Internal Revenue Service. Other than the amounts pursuant to Council-appointee contracts, the City does not contribute any funds to the plan.

Currently, the 457 Deferred Compensation Plan is administered through the Finance & Management Services Agency with advisory contributions from Human Resources.

Management of the plan includes quarterly performance review of investments, analyzing the Plan's fund options, maintaining and revising the Plan's Investment Policy Statement as necessary, and ensuring the Plan's cost effectiveness.

The City utilizes an independent fiduciary firm, Benefits Financial Services Group ("BFSG") to assist in reviewing investments, compliance, and fund selection. BFSG assisted the City in the development of the Request for Proposal (RFP) and evaluation of the pricing structure of proposals.

City Council 19 – 1 9/19/2023
Approve Agreement with Empower Annuity Insurance Company for the Employee Deferred Compensation Plan
September 19, 2023

Currently, Empower handles the administrative, recordkeeping, and communication services for the City’s 457 plan. In October 2018, the City executed a five year agreement with Prudential Retirement Insurance and Annuity Company (“Prudential”).

Effective April 1, 2022, Empower officially acquired the full service retirement business of Prudential. As of September 30, 2022, the Plan holds $121.2 million in Plan Assets for 1,331 participants.

On November 1, 2022, the Finance & Management Services Agency released RFP 22- 136 for the administrative, recordkeeping, and communication services, such as providing the investment platform, ensuring Plan compliance with federal regulations, and offering various other participant services (i.e., educational seminars, financial planning, on-site consultation, and website services).

Five proposals were received by the RFP deadline on January 5, 2023, opened, and deemed to be responsive. The selection committee with experience in the related program services evaluated proposals. Based on criteria outlined in the RFP, the following summarizes the responding firms and their rankings:

Firm City Rank
Empower Greenwood Village, CO 1
Nationwide Retirement Solutions, Inc. Columbus, OH 2
Voya Financial Windsor, CT 3
Variable Annuity Life Insurance Co. Houston, TX 4
MissionSquare Retirement Washington, DC 5
Staff recommends awarding an agreement to the highest-ranked vendor, Empower Annuity Insurance Company. Their proposal demonstrated the vendor has the necessary resources and expertise to complete the required services as specified in the RFP.

The fee structure presented by Empower offers a cost-effective platform for all participants. Empower will continue to provide an enhanced participant experience through its emphasis on participant education and financial planning and through its comprehensive and flexible investment options.

Additionally, Empower will continue to support the Plan's open architecture investment platform and will provide 28 on-site educational days along with 10 financial planning days per year. Empower will also provide participants with an asset allocation model ("Goalmaker'') at no cost and an on-site financial planner, which will assist participants in determining investment options.

City Council 19 – 2 9/19/2023
Approve Agreement with Empower Annuity Insurance Company for the Employee Deferred Compensation Plan
September 19, 2023

FISCAL IMPACT
There is no fiscal impact associated with this action. All administrative fees pertaining to the services will be paid by the plan and/or participants. Internal Revenue Code permits administrative reimbursement from plan assets, which will be utilized to offset fiduciary advisory services and participant education.

EXHIBIT(S)

1. Agreement
Submitted By: Kathryn Downs, FMSA Executive Director
Approved By: Kristine Ridge, City Manager
City Council 19 – 3 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 1

RESTATED

MASTER SERVICES AGREEMENT
for

CITY OF SANTA ANA
the “Plan Sponsor”)
Empower Group Client Number
960140
City Council 19 – 4 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 2

TABLE OF CONTENTS

1. DEFINITIONS........................................................................................................................................ 3

2. SCOPE OF THE AGREEMENT ........................................................................................................... 4

3. FEES/CHARGES .................................................................................................................................. 4

4. CONFIDENTIALITY .............................................................................................................................. 4

5. DATA PROTECTION ............................................................................................................................ 5

6. BUSINESS CONTINUITY & DISASTER RECOVERY ........................................................................ 6

7. RECORDS ............................................................................................................................................ 6

8. INTELLECTUAL PROPERTY RIGHTS ............................................................................................... 6

9. INDEMNIFICATION, LIMITATION OF LIABILITY & INSURANCE ..................................................... 7

10. DISPUTE RESOLUTION ...................................................................................................................... 7

11. TERM & TERMINATION ...................................................................................................................... 8

12. MISCELLANEOUS ............................................................................................................................... 8 EXHIBIT 1: DATA SECURITY & PRIVACY ADDENDUM ........................................................................ 13 EXHIBIT 2: PROCEDURES FOR COMPLYING WITH FUND COMPANY MARKET TIMING AND EXCESSIVE TRADING .............................................................................................................................. 19 EXHIBIT 3: PRIVACY NOTICE .................................................................................................................. 20 EXHIBIT 4: BUSINESS CONTINUITY PLAN NOTICE .............................................................................. 22 SCHEDULE A-1: RECORDKEEPING SERVICES & FEE SCHEDULE .................................................. 23 EXHIBIT A-1: APPROVED QDRO PROCEDURES AND MODEL FORM FOR QUALIFIED PLANS .... 47 EXHIBIT A-2: PERFORMANCE STANDARDS ........................................................................................ 59 SCHEDULE B: INVESTMENT ADVISORY & MANAGEMENT SERVICES SCHEDULE ........................ 63 EXHIBIT B-1: DISCRETIONARY INVESTMENT ADVISORY AND NON-DISCRETIONARY SERVICES . 72 EXHIBITB- 2:EAG ADV BROCHURE ........................................................................................................ 76 City Council 19 – 5 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 3
This Restated Master Services Agreement is dated October 1, 2023, or such earlier or later date as modified under Section 11.1 herein, (“ Effective Date”) and sets forth the general terms and conditions under which Empower Annuity Insurance Company ( fka Prudential Retirement Insurance and Annuity Company) will provide Services to the undersigned Plan Sponsor with respect to the employee benefit plan(s) sponsored by Plan Sponsor, as identified in the attached Schedules (the “Plan” or “Plans”). This MSA amends and restates the Administrative Services Agreement effective October 1, 2018 between the parties in its entirety.

1. DEFINITIONS
Affiliate” means a corporate entity that directly or indirectly is controlled by or is under common control with a party, including any entity that conforms to this definition after the effective date of this MSA.

Agreement” includes this Master and any Exhibits, Schedules, notices and other documents attached, incorporated or referenced herein.

Business Day” means any day, and only for as many hours as, the New York Stock Exchange is open.

Code” means the Internal Revenue Code of 1986, as amended from time to time.

Data” has the meaning set forth in the Data Security & Privacy Addendum, attached as Exhibit 1.

Data Protection Laws" has the meaning set forth in the Data Security & Privacy Addendum, attached as Exhibit 1.

Direction” and “Direct” and their similar terms shall mean the instruction, authorization, or direction given to Empower by the Plan Sponsor, another fiduciary of the Plan, or a person that Empower reasonably believes to be authorized to act on behalf of the Plan Sponsor or another fiduciary. Plan Sponsor directs Empower to process certain Plan transactions based solely on Participant instruction under the terms of this MSA.

ERISA” means the Employee Retirement Income Security Act of 1974, as amended from time to time.

Empower” refers to Empower Annuity Insurance Company and its Affiliates with respect to products and Services offered in the retirement markets, including but not limited to recordkeeping and other financial services.

Information Security Breach” has the meaning set forth in the Data Security & Privacy Addendum, attached as Exhibit 1.

Investment Options” means those investment options made available under the Plan based on Plan Sponsor or another Plan investment fiduciary designated by the Plan Sponsor (other than Empower or one of its Affiliates).

MSA” means this Master Services Agreement.

Participant” shall mean an employee, former employee, participant, former participant, member, beneficiary or alternate payee who is or may be entitled to participate in or receive benefits under the Plan.

Personal Data” has the meaning set forth in the Data Security & Privacy Addendum, attached as Exhibit

1. City Council 19 – 6 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 4
Plan Administrator” means a designated employee or committee, or a third party retained by Plan Sponsor or named in the Plan (other than Empower or one of its Affiliates), to be the “plan administrator” and “named fiduciary” as defined by applicable law.

Plan Data” has the meaning set forth in the Data Security & Privacy Addendum, attached as Exhibit 1.

Plan Sponsor” means the Plan Sponsor identified above, the Plan Administrator, named fiduciaries, and other delegates of the Plan Sponsor (other than Empower or one of its Affiliates) as dictated by the context.

Services” means the services provided by Empower or an Empower Affiliate, as applicable, acting as a service provider Directed by the Plan Sponsor to perform such Services under an applicable Schedule.

Empower shall provide the Services in a non-fiduciary capacity ( except where Empower acknowledges its fiduciary status in writing). The provision of Services shall be governed by the terms and conditions set forth in this MSA, by applicable law and regulations and any additional terms and conditions contained in the applicable Schedule.

2. SCOPE OF THE AGREEMENT
This MSA sets forth the terms and conditions pursuant to which Plan Sponsor may receive Services from Empower or an Empower Affiliate, as the case may be, pursuant to a separate Services Schedule attached hereto. These terms and conditions will be deemed to be incorporated by reference into each and every Schedule entered into between the parties. Each Schedule will be a separate agreement between Plan Sponsor and the Empower Affiliate that enters into the Schedule. All references to “Empower” in this MSA will be deemed references to Empower or the Empower Affiliate, as the case may be, that entered into the Schedule.

3. FEES/CHARGES

3.1 Fees / Charges. Plan Sponsor agrees to pay Empower for the Services in accordance with the terms of each Schedule or attachment hereto. Unless otherwise Directed by the Plan Sponsor, the Plan Sponsor hereby Directs Empower to deduct applicable Plan expenses from the Plan and/or Participant accounts, as applicable.

4. CONFIDENTIALITY

4.1 Confidential Information. In order to perform the Services, both parties may have access to certain information of the other party, including, without limitation, trade secrets, commercial and competitively sensitive information of the party related to business methods or practices , and proprietary information, software or websites of a party (“ Confidential Information”). For the purpose of clarity, any software or website owned, licensed, or made available by Empower (“Empower Software”) is Confidential Information of Empower. The parties mutually agree to hold all Confidential Information of the other party in confidence and not to disclose any Confidential Information of the other party to anyone except the parties’ Affiliates, suppliers, and respective personnel in connection with the performance or receipt of Services hereunder, or as otherwise directed or approved by the other party or its agents. Confidential Information does not include: information that is otherwise in the public domain through no action of the non-disclosing party; information that is acquired by a party from a person other than the other party or its City Council 19 – 7 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 5
agents without any obligation of confidentiality; or information that is independently developed by a party without reference to the Confidential Information of the other party.

4.2 Permitted Disclosures of Confidential Information.

4.2.1 Legally Required Disclosures. In the event a party is required to make a legally required disclosure of the other party’s Confidential Information, such party shall notify the other party of the disclosure as soon as reasonably practicable and shall cooperate with any efforts by such party to obtain protective treatment of such Confidential Information to the extent permitted by law. The foregoing shall not apply to (i) broad-based regulatory examinations associated with a party’s general business or operations; (ii) disclosures made in conjunction with a law enforcement investigation or inquiry; (iii) or where notice is prohibited by law. For purposes of Rule 14(b)-1 and Rule 14(b)-2 of the Securities Exchange Act of 1934, as amended from time to time, Plan Sponsor authorizes Empower, and/or its Affiliates and services providers, to provide the name, address and share position of the Plan with respect to any class of securities registered under the Investment Company Act of 1940 when requested by such SEC registrant for purposes of shareholder meetings. The above-referenced rules prohibit the requesting SEC registrant from using the Plan’s name and address for any purpose other than corporate communications of the type contemplated under the rules.

4.2.2 Authorized Disclosures. Plan Sponsor authorizes Empower to disclose Data to Empower’ s Affiliates and service providers in connection with Empower’ s performance of Services under this MSA. In addition, Plan Sponsor authorizes Empower to disclose Data to Plan Sponsor’ s advisors, third - party administrators, service providers ( such as payroll providers) and representatives authorized by Plan Sponsor in writing to receive such Data. Empower may use and disclose, for benchmarking and research purposes, de-identified Data that is aggregated with other anonymized data of a similar nature across Empower’s client base in a manner that makes such Data unidentifiable to a particular individual or plan.

Empower’s current Privacy Notice is attached to this MSA but shall not lessen any of Empower’s obligations regarding Personal Data hereunder. Plan Sponsor agrees that any changes to the Privacy Notice may be delivered to Plan Sponsor through the Plan Service Center or by email to designated representatives of Plan Sponsor.

4.2.3 Disclosures of Personal Data to Plan Sponsor. Plan Sponsor may Direct Empower to provide Plan Sponsor or its designated agent with information ( which may include Personal Data) received from or in relation to Participants in connection with the performance of Services under this MSA, which may include private information shared by the Participant during recorded phone calls and written or electronic correspondence.

5. DATA PROTECTION

5.1. Mutual Obligation to Protect Data. Empower and Plan Sponsor each agree to maintain and hold in confidence all Data and Confidential Information, as applicable, received in connection with the performance of Services under this MSA. Empower and Plan Sponsor agree that their collection, use and disclosure of all Data is and will at all times be conducted in compliance with all applicable Data Protection Laws. Each party will implement, support, and maintain appropriate physical and logical security measures designed to secure Data, and will take all commercially reasonable organizational and technical steps to protect against unlawful and unauthorized processing of Personal Data. In accordance with the foregoing, Empower maintains a comprehensive data security program designed to safeguard Data and access to the City Council 19 – 8 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 6
Empower Software and systems, as further set forth in the Data Security & Privacy Addendum attached hereto as Exhibit 1.

5.2. Mutual Notice of an Information Security Breach. (A) Notice by Empower. Empower will notify the Plan Sponsor of an Information Security Breach as set forth Exhibit 1, Data Security & Privacy Addendum. ( B) Notice by Plan Sponsor. In order to help Empower facilitate the safety of Data and Participant accounts, Plan Sponsor will notify Empower: (i) promptly in the event of a security breach of Plan Sponsor’s systems that could impact Empower’s systems or the integrity of Data sent to Empower, including without limitation a suspected virus or malware event; and/or (ii) immediately upon discovering a compromise of the security and/or log-on credentials of any Plan Sponsor employee or agent that has a plan administration role in Empower’ s system. Such notice shall include: ( a) information reasonably necessary to enable Empower to promptly put additional protective measures in place, such as file scrubbing protocols and/or fraud alerts on Participant accounts ; and ( b) the corrective action taken to remedy the breach.

6. BUSINESS CONTINUITY & DISASTER RECOVERY
Empower will maintain business continuity and disaster recovery procedures to address the security, integrity and availability of the technology, operational, financial, human and other resources required to provide mission-critical Services in the event of a natural disaster or other interruption of normal business operations. Such procedures will be tested at least once annually. Empower Financial Services, Inc.’s current Business Continuity Plan Notice is attached to this MSA. By executing this MSA, Plan Sponsor acknowledges receipt of this Notice.

7. RECORDS

7.1 Record Retention. Empower shall retain all records in its custody and control that are pertinent to performance under this MSA in accordance with its record retention policy and as required by law. Subject to the foregoing, each party agrees to return or destroy the other party’s Confidential Information and Data once it is no longer required for the purpose of performing or receiving the Services, provided that the parties are not obligated to destroy copies of Confidential Information or Data that must be retained for audit, legal or regulatory purposes, or that is stored in non-readily accessible electronic format, such as on archival systems; in such cases Empower’ s data protection obligations shall continue until such Data is destroyed in accordance with Empower’s record retention policy.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Plan Sponsor Materials. As between the parties hereto, excluding the Empower Materials ( as defined below), Plan Sponsor shall own materials, trademarks, trade names, logos, trade dress, and other Confidential Information provided or made accessible by Plan Sponsor to Empower for use in providing the Services ( collectively, the “Plan Sponsor Materials”). Plan Sponsor grants Empower a limited, revocable right and license to use Plan Sponsor’ s name, logo, and trademarks in materials created by Empower in connection with providing the Services. Nothing contained herein shall prohibit Empower from referencing client partnerships in the normal course of public -relations communications or in materials prepared at the request of prospective clients.

City Council 19 – 9 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 7

8.2 Empower Materials. As between the parties hereto, Empower and its Affiliates shall own all materials, documentation, user guides, forms, templates, business methods, trademarks, trade names, logos, websites, Empower Software, technology, computer codes, domain names, text, graphics, photographs, artwork, interfaces, and other information or material provided by Empower or its Affiliates hereunder (collectively, the “Empower Materials”). Empower grants to Plan Sponsor and Participants (as applicable) a non-exclusive, non-transferable license to use the Empower Materials during the term of the MSA for purposes of using Empower’s Services hereunder and subject to the terms and conditions set forth in this MSA and any terms of use associated with Empower Software. All rights with respect to the Empower Materials not specifically granted hereunder are reserved by Empower.

9. INDEMNIFICATION, LIMITATION OF LIABILITY & INSURANCE

9.1. Indemnification. Empower agrees to indemnify the Plan Sponsor from and against any and all expenses, costs, reasonable attorneys’ fees, settlements, fines, judgments, damages, liabilities, penalties or court awards asserted by a third party (collectively, “ Damages”) to the extent resulting from Empower’s breach of this Agreement, negligence, or willful misconduct. Notwithstanding anything to the contrary herein, Empower shall not be liable to Plan Sponsor for any Damages resulting from: 1) any acts or omissions undertaken at the Direction of the Plan Sponsor or any agent or any third party authorized by Plan Sponsor to provide Direction to Empower, including but not limited to prior service providers, investment advisors, or any authorized agent thereof; 2) any performance of the Services that is in strict compliance with the terms of this Agreement; or 3) Plan Sponsor’ s or its designee’ s failure to provide accurate documents, material, information or data to Empower or its Affiliates, as applicable on a timely basis. Plan Sponsor acknowledges that Empower and its directors, officers, employees and authorized representatives are not responsible for the investment performance of any Investment Options under the Plan.

9.2. Limitation of Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS

AGREEMENT, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, SPECIAL,

PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ( INCLUDING, WITHOUT LIMITATION,

LOSS OF REVENUE OR PROFIT) EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILIT Y OF SUCH DAMAGES.

9.3. Insurance. Empower will, at its own cost and expense, procure and maintain in full force and effect throughout the term of this MSA insurance coverage that is reasonably appropriate to the Services provided under this MSA and any Schedule hereto. The requirements in this section are not intended to, and will not in any way, limit or qualify the liabilities and obligations of Empower under this MSA.

10. DISPUTE RESOLUTION
The parties shall engage in reasonable and good faith discussions to resolve any dispute arising out of or relating to this Agreement. If the parties are unable to agree between themselves, the parties will submit the dispute to non-binding mediation conducted by a private mediator agreed to by both parties. If the parties cannot agree on a mediator, the mediator may be selected by a nationally recognized, independent arbitration or mediation organization to which the parties mutually agree. The costs of mediation shall be borne equally by the parties, and each party shall pay its own expenses. If the parties are unable to resolve the dispute through non-binding mediation, either party may initiate litigation; City Council 19 – 10 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 8
provided, however, that if one party requests mediation and the other party rejects the proposal or refuses to participate, the requesting party may initiate litigation immediately upon such refusal.

11. TERM & TERMINATION

11.1. Term & Termination. This MSA shall be in effect commencing on the Effective Date set forth above and continuing for a term of three (3 ) years from October 1, 2023 through September 30, 2026, the “Term”). The City may, at its discretion, extend the agreement with the same or more limited scope of required services for one (1) additional two (2) year period, upon mutual agreement contingent upon City Council approval, or City Manager or City Attorney authorization, as appropriate. The total term of the awarded agreement shall not exceed five (5) years. In the event this MSA should terminate or expire prior to the completion date designated in any Schedule, such Schedule shall terminate concurrently with the MSA. To the extent any Services are provided prior to the Effective Date , including without limitation, implementation and conversion services, or the receipt of payroll contributions, the Effective Date of this MSA is modified to the date that such contributions are determined to be in good order by Empower or its Affiliate and this MSA will be in effect for the limited purpose of accepting such contributions and holding them in trust. For all other Services, the Effective Date of the MSA shall be on TOA.

11.2. Termination for Convenience. This MSA or any Schedule attached hereto may be terminated by either party by delivering ninety ( 90) days advance written notice to the other party. The termination of this MSA shall also operate as a termination of all Schedules hereto.

11.3. Termination for Default. Either party may, upon written notice, terminate this MSA or any Schedule attached hereto if the other party materially breaches or is in default of any material obligation hereunder, which default is incapable of cure, or which being capable of cure, has not been cured within ninety (90) days after receipt of notice of such default from the non-defaulting party, or within such additional cure period as mutually agreed upon by the parties.

11.4. Transition Assistance Services. Upon termination for any reason, Empower will provide to Plan Sponsor the deconversion and transition assistance services set forth in the Recordkeeping Services Schedule, attached hereto. For the avoidance of doubt, this MSA will govern the transition assistance services provided.

12. MISCELLANEOUS

12.1. Affiliates & Agents. Plan Sponsor agrees that Empower may utilize the services of Affiliates, agents and suppliers selected by Empower. Empower’s use of any such party will not relieve Empower of its obligations under this MSA and Empower shall at all times remain liable for the performance of such Services. Plan Sponsor further agrees that the Empower Affiliate entering into each Schedule including the terms of the MSA incorporated therein by reference) is separately bound for its performance obligations contained therein and is not jointly bound with any other entity.

12.2. Relationship of the Parties. The relationship between the parties is that of independent contractors. Neither party nor its personnel shall be considered employees of the other party for any purpose. None of the provisions of this MSA shall be construed to create an agency, partnership or joint venture relationship between the parties or the partners, officers, members or employees of the other party by virtue of either this MSA or actions taken pursuant to this MSA. The parties shall bear sole responsibility City Council 19 – 11 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 9
for its own taxes, including income, franchise, privilege, gross receipts, sales and use, excise, real and personal property ( including software), payroll and any other taxes or assessments, surcharges or governmental charges that may be imposed, levied, collected or assessed by a taxing jurisdiction. If applicable, the parties shall reasonably cooperate with each other to enable each party to more accurately determine its own tax liability and to minimize such liability to the extent legally permissible and administratively reasonable.

12.3. No Third Party Beneficiaries. This MSA is solely for the benefit of the parties hereto and their Affiliates and is not intended to confer any rights or remedies upon any other person.

12.4. Assignment. This MSA shall be binding upon and inure to the benefit of each of the parties, their Affiliates, successors and permitted assigns; provided, however, that neither party may assign its rights or obligations hereunder without the other party’s prior written consent. Notwithstanding the foregoing, a party may assign this MSA in connection with: (i) the sale of substantially all of its assets or the assets of any business unit to an entity that assumes the assignor ’s obligations under this MSA; (ii) a merger, acquisition or divestiture; and/or (iii) a transfer to a parent or Affiliate, in each case without the other party’s consent.

12.5. Entire Agreement. Each Schedule, including any Exhibits, notices and attachments including an incorporation by reference of the terms and conditions of this MSA), constitutes the entire agreement of the parties thereto with respect to the subject matter thereof and supersedes all prior drafts, agreements, negotiations and proposals, written or verbal, relating to the Services contained in the applicable Schedule. This MSA or any Schedule may be amended by written agreement of the parties; for that purpose, emails do not constitute signed writings . Notwithstanding the foregoing, Empower may add or enhance the Services, update the method of providing the Services without any reduction in service, or modify the Services to comply with applicable laws by providing written notice to Plan Sponsor at least 30 days in advance of the effective date of such change, provided that Plan Sponsor may opt out of certain Services that directly impact Participants and any changes that result in an increase in fees to the Plan .

Any Empower notices or policies that are attached to or referenced in this MSA may be updated by Empower at any time, provided that such updates shall not materially degrade the rights or protections set forth therein. No waiver of any breach of any provision of this MSA shall constitute a waiver of any prior, concurrent or subsequent breach of such provision or any other provision hereof and no waiver shall be effective unless made in writing.

12.6. Governing Law; Waiver of Jury Trial. Unless and to the extent provided otherwise in a Schedule hereto, this MSA shall be construed and enforced in accordance with and governed by the laws of the state of California, without regard to conflict of law principles, and any claim arising under or related to this MSA shall be subject to the exclusive jurisdiction of the federal and state courts located in California.

Both parties agree to waive any right to have a jury participate in the resolution of any dispute or claim arising out of, connected with, related to or incidental to this MSA to the fullest extent permitted by law.

12.7. Force Majeure. Neither party shall be liable to the other for any and all losses, damages, costs, charges, attorney fees, payments, expenses or liability due to delay or interruption in performing its obligations hereunder, and without the fault or negligence of such party, due to causes or conditions beyond its control, including, without limitation, labor disputes, riots, war and war -like operations including acts of terrorism, explosions, sabotage, civil disturbance, governmental restriction, transportation problems, failure of power or other utilities including phones, internet disruptions, fire or other casualty, natural disasters, City Council 19 – 12 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 10 epidemics, pandemics, acts of God, disruptions in orderly trading on any relevant exchange or market, or any other cause that is beyond the reasonable control of either party.

12.8. Severability. The provisions of this MSA are severable, and if for any reason a clause, sentence, paragraph or provision of this MSA is determined to be invalid by a court or federal or state agency, board or commission having jurisdiction over the subject matter thereof, such invalidity will not affect other provisions of this MSA that can be given effect without the invalid provision.

12.9. Notices. All formal notices required by this MSA will be in writing and shall be sent to Empower as set forth below and to the most current Plan Sponsor and trustee address on file with Empower. All notices sent shall be effective upon receipt.

Notice To Empower:

Empower
8515 East Orchard Road
Greenwood Village, CO 80111
Attn: Market Segment Head
With a copy to:

Empower
8515 East Orchard Road
Greenwood Village, CO 80111
Attn: General Counsel

12.10. Headings; Defined Terms; Counterparts. Section headings used in this MSA are intended for reference purposes only and shall not affect the interpretation of this MSA. Unless the context requires otherwise, capitalized terms defined in this MSA have the meanings set forth herein for all purposes of this MSA, including any Schedules or Exhibits. This MSA may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same agreement. The parties’ execution and delivery of this MSA by facsimile, email, or electronic copies shall have the same force and effect as execution and delivery of an original.

12.11. No Tax or Legal Advice. Nothing in this MSA is intended to constitute legal or tax advice from Empower to Plan Sponsor, or to any other party. Plan Sponsor understands that Empower has not given and may not give legal advice. All issues should be reviewed and discussed with Plan Sponsor’s legal counsel and/or tax adviser.

12.12. Survival. The provisions of the following sections shall survive the termination of this MSA: Fees & Charges; Confidentiality; Data Protection; Record Retention; Intellectual Property Rights; Indemnification; Limitation of Liability; Dispute Resolution; Governing Law; Waiver of Jury Trial; Survival; Severability; Transition Assistance Services; No Tax or Legal Advice; No Third-Party Beneficiaries; and any other section that would by its context be reasonably expected to survive termination.

12.13. Signatures/Corporate Authenticity. By signing this MSA, the parties certify that they have read and understood it, that they agree to be bound by its terms, and that they have the authority to sign it. This MSA is not binding on either party until signed by both parties.

City Council 19 – 13 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 11

12.14. Electronic Signatures. Each party agrees that this MSA and any other documents to be delivered in connection herewith may be electronically signed, and that any electronic signatures reasonably believed to be genuine on this MSA or such other documents are the same as handwritten signatures for the purposes of validity, enforceability, and admissibility.

Signature Page Follows]
City Council 19 – 14 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 12 By signing this MSA, the parties certify that they agree to be bound by its terms and it’s to be executed by their respective duly authorized officers as of the Effective Date.

Empower Annuity Insurance Company City of Santa Ana
Signature Signature
Printed Name Printed Name
Title Title
Date Signed Date Signed
ATTEST:

Jennifer L. Hall
City Clerk
APPROVED AS TO FORM:

SONIA R. CARVALHO
City Attorney
By:

Laura A. Rossini
Chief Assistant City Attorney
RECOMMENDED FOR APPROVAL:

Kathryn Downs
Executive Director of Finance
Daniel A. Morrison
Senior Vice President, Government Markets
8/30/2023
Kathryn Downs ( Aug 31, 2023 08:18 PDT)
City Council 19 – 15 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 13 EXHIBIT 1:

DATA SECURITY & PRIVACY ADDENDUM
This Data Security & Privacy Addendum applies to Empower and its Affiliates and describes how Empower protects Personal Data and Plan Data (the “Addendum”). Capitalized terms used but not defined herein have the meanings given to them in the Master Service Agreement executed by Empower and Plan Sponsor under which Empower provides services to Plan Sponsor (“Agreement”).

1. Definitions. The following terms have the meanings set out below and similar terms shall be construed accordingly:

Data” means Personal Data and Plan Data.

Data Protection Laws” means any law with respect to the protection of Personal Data that is applicable to Empower’ s Services under the Agreement or any Schedule thereto.

Information Security Breach” means a confirmed compromise of an information system within the authority or responsibility of Empower that results in: ( i) the unauthorized acquisition, disclosure, modification or use of unencrypted Personal Data, or encrypted Personal Data where the encryption key has also been compromised; and (ii) a reasonable likelihood of identity theft or fraud against a data subject in the Plan. An Information Security Breach includes, without limitation, theft and/or malicious use of Data by Empower personnel. A good faith but unauthorized or unintentional acquisition, disclosure, modification or use of Personal Data by an employee or contractor of Empower or a party who has signed a confidentiality agreement with Empower does not constitute a Security Breach if the Personal Data is not subject to further unauthorized acquisition, disclosure, loss, modification, or use.

Personal Data” shall mean information that identifies or is reasonably capable of being associated with a Participant in the Plan or an eligible employee of Plan Sponsor and includes personally identifiab le financial information as defined by Title V of the Gramm -Leach-Bliley Act, but excluding data that is publiclyavailable and data from which individual identities have been removed and that is not linked or reasonably linkable to any individual.

Plan Data” shall mean non-public Plan level information that is provided to Empower in connection with receipt of the Services. Plan Data excludes data that is de -identified and aggregated for benchmarking and research purposes.

Subprocessor” means any person (including any third party service provider and any Empower Affiliate, but excluding personnel employed by such parties) engaged by Empower to process Personal Data.

2. Direction. Plan Sponsor Directs Empower and its Affiliates ( and authorizes Empower and its Affiliates to Direct each Subprocessor), where applicable, to process Personal Data as follows: ( a) processing in accordance with the Master Agreement and any amendments thereto as executed by the parties; and (b) processing initiated by Participants in their use of the Services. Plan Sponsor represents that it is and covenants that it will at all relevant times remain duly and effectively authorized to give the Direction set out herein.

3. Security. In order to protect Personal Data, Empower will implement appropriate technical and organizational measures designed to protect Personal Data in accordance with the requirements of any Data Protection Laws. In addition to the foregoing, Empower’ s security program shall conform to the commitments described below.

City Council 19 – 16 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 14

4. CCPA Compliance. Each Party hereto agrees and certifies that such Party complies with all applicable sections of the California Consumer Privacy Act of 2018 and its implementing regulations, as amended or superseded ( the “ CCPA”), in connection with this Agreement. Empower will notify Plan Sponsor in the event it determines that it is no longer able meet its obligations under the CCPA.

4.1 Empower processes Personal Data to provide the Services under the Agreement for the following purposes: to maintain or service retirement accounts, provide participant service, education and support, to offer financial wellness programs to participants, to maintain online participant accounts, to provide call center services, to respond to inquiries, to provide benchmarking services to Plan Sponsor, and additional specific services as further described in Schedule A-1 ( collectively, the “ Business Purpose”).

4.2 Except as otherwise permitted by the CCPA, Empower will use, disclose, and retain Personal Data solely for the Business Purpose and will not use, disclose, or retain Personal Data for commercial purposes other than for the Business Purpose. Except as otherwise permitted under the CCPA, Empower will not use, disclose, or retain Personal Data processed in connection with the Services outside the direct business relationship with Plan Sponsor nor combine personal information that it received from, or on behalf of, Plan Sponsor with personal information that it received from another source or collected from its own interaction with the consumer, except as required to provide the Business Purpose or as otherwise permitted by applicable laws.

4.3 Empower will not sell or share Personal Data in any manner in violation of the CCPA.

4.4 Upon prior written notice to Empower, Plan Sponsor may take reasonable and appropriate steps to (i) ensure Empower uses the Personal Data collected is in a manner that complies with the CCPA and (ii) stop and remediate any unauthorized use of Personal Data by Empower.

4.5 Empower shall enable the Plan Sponsor to comply with consumer requests made pursuant to the CCPA to the extent compliance with such requests is required by the CCPA.

4.6 In the event the CCPA is pre-empted by Federal laws, the terms of this Section 4 shall no longer be applicable, and upon the request of either party hereto, the parties shall cooperate in good faith to reasonably amend or modify these terms to address future changes to Data Protection Laws that require such amendments.

4.7 Empower shall implement security practices and procedures appropriate to the nature of the Personal Information as set forth herein.

5. Subprocessing. Plan Sponsor hereby agrees that Empower may engage its Affiliates and third parties as Subprocessor in connection with the provision of Services under the Agreement. Empower shall carry out reasonable due diligence as appropriate to the nature of each Subprocessor’s services to ensure that the Subprocessor can provide the level of protection for Personal Data required by this Program . Upon request, Empower shall make available a current list of any material Subprocessors that have access to Personal Data; the parties hereto agree that such list is the Confidential Information of Empower and subject to the confidentiality provisions of the Agreement.

6. Data Subject Rights. In the event that Empower receives a request from a Participant relating to an exercise by the Participant of the Participant’ s rights under applicable Data Protection Laws ( such as a right to know” or “right to delete” request), Empower will Direct such Participant to take the request to the Plan Sponsor. Empower will cooperate with any request by the Plan Sponsor to respond to requests to the extent required by applicable Data Protection Laws.

City Council 19 – 17 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 15

7. Data Security. Empower’ s Information Security Policies and related policies address the management of information security, the security controls employed by the organization. These policies include, without limitation:

7.1 An Information Security Board that is responsible for the development, implementation, and ongoing maintenance of Empower’s data security.

7.2 Documented policies (“Information Security Policies”) that Empower formally approves, internally publishes, communicates to appropriate personnel and reviews at least annually. Empower’s Information Security Policies shall (i) mandate the secure protection and handling of confidential data, (ii) comply with applicable laws, (iii) conform to or exceed applicable industry standards for the retirement plan services industry, and (iv) documented, clear assignment of responsibility and authority for data securityrelated activities.

7.3 Policies covering acceptable computer use, record retention/ destruction, information classification, cryptographic controls, access control, network security, removable media, remote access, mobile computing and wireless access.

7.4 Regular testing of the key controls, systems and procedures, including ( i) testing of information technology general controls (ITGC) at least annually or whenever there is a material change in business practices, and ( ii) infrastructure penetration tests and scans against internet -facing points of presence. Empower will correct vulnerabilities or security issues discovered through such assessments in a manner and time frame consistent with established standards.

7.5 Policies and procedures designed to protect the security of Plan Data and Personal Data that is accessible to, or held by, Empower’s third party suppliers. Such policies shall be based on Empower’s Information Security Policies, and shall address, as applicable: (i) the identification and risk assessment of such supplier; (ii) minimum cybersecurity standards required to be met by such suppliers; (iii) due diligence processes used to evaluate the adequacy of cybersecurity practices of such suppliers; and (iv) periodic assessment of such suppliers based on the risk they present and the continued adequacy of their cybersecurity practices.

7.6 Use of appropriate administrative, technical and operational measures designed to ensure Personal Data and Plan Data is secure.

7.7 Monitoring, evaluating and adjusting, as appropriate, its data security protocols summarized herein, in light of relevant changes in Data Protection Laws, Services, technology or industry security standards, the sensitivity of data collected or processed by Empower in the provision of its Services , and evolving internal or external risks. Empower may make such updates to its data security protocols and the terms hereof at any time without notice so long as such updates maintain a comparable or better level of security. Individual measures may be replaced by new measures that serve the same purpose without diminishing the security level protecting Personal Data or Plan Data.

8. Risk Management. Empower has a risk assessment program that includes regular risk assessments and management for risk identification, analysis, monitoring and reporting.

9. Human Resources.

9.1 Acknowledgements. Empower shall provide training on its information security practices to its personnel at least annually. Empower personnel shall acknowledge their information security and privacy responsibilities under Empower’ s policies.

City Council 19 – 18 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 16

9.2 Personnel Controls. Empower completes appropriate pre-employment background checks and screening on its personnel, and requires personnel to complete initial security training at the time they are first employed with Empower and annually thereafter. All personnel attest annually to Empower’s Code of Business Conduct and Ethics, which enforces the tenets of Empower’s Information Security Policies and its privacy policies. Empower has disciplinary processes for violations of information security or privacy requirements, and promptly removes personnel access to Plan Data or Personal Data upon termination or applicable role change.

10. Physical and Environmental Safety.

10.1 Physical and Environmental Security Controls. Empower has appropriate physical and environmental controls to protect Empower’ s equipment, assets, and facilities used to provision services.

Physical Security includes, without limitation ( i) physical security in the protection of valuable information assets of the business enterprise; and (ii) the provision of protection techniques for the entire facility, from the outside perimeter to the inside office space, including the datacenters and wiring closets.

10.2 Ongoing Operations. Empower protects its facilities and systems containing Data from failures of power, networks, telecommunications, water supply, sewage, heating, ventilation, and air - conditioning.

11. Communications and Operations Management.

11.1 Controls. Empower has policies and procedures in place for communications and operations management controls. Such controls address: hardening, change control, segregation of duties, separation of development and production environments, network security, virus protection, patch management, media controls, data in transit, encryption, audit logs, and time synchronization.

11.2 Operations Security. Empower’ s Information Security Policies mandate ongoing Operations Security requirements, including but not limited to, installing or maintaining ( i) security patches for operating systems and applications within standard timeframes based on severity ; (ii) industry standard versions of operating systems, software and firmware for system applications and components; and (iii) upto-date system security agent software which includes updated malware and virus definitions.

12. Access Control.

12.1 Access Control. Empower utilizes access controls designed to ensure that only Empower personnel with the proper need and authority can access its internal recordkeeping system and associated data. Empower’s access controls include but are not limited to: limiting access to personnel with a requirement to view Personal Data; establishing least-privilege controls to protect systems and Personal Data; generation of audit trails; periodic review and approval of personnel who need to access the Empower recordkeeping system; and termination of personnel access promptly following severance from employment.

12.2 Authentication. Empower authenticates user identity through appropriate authentication controls such as strong passwords, token devices, or biometrics. Passwords must meet minimum length and complexity requirements.

12.3 Remote Access to Empower Systems. Empower uses multi-factor authentication for remote access to its systems.

13. Information Systems Acquisition, Development and Maintenance.

City Council 19 – 19 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 17

13.1 Systems Development Security. Empower addresses security as part of information systems development and operations and follows secure coding methodologies based on application development security best practices.

13.2 Software Security Management. Empower’s information systems (including operating systems, infrastructure, business applications, off-the-shelf products, services and user-developed applications) adheres to the information security standards set forth in Empower’s Information Security Policies.

13.3 Vulnerability Assessments/ Ethical Hacking. Empower performs vulnerability assessments and penetration testing against Internet-facing points of presence. Empower corrects vulnerabilities or security issues discovered through such assessments in a manner and time frame consistent with established standards set forth in Empower’ s Information Security Policies.

13.4 Cryptography. Empower uses cryptography techniques that assist Empower with preventing the unauthorized capture, modification of or access to data or information . Empower uses standard encryption algorithms that follow up-to-date encryption standards and industry practices. Such cryptography techniques may include but are not limited to: encryption of sensitive data sent across external communication lines; requirement of minimum 128-bit encryption TLS encryption for web browsers; and encryption of Personal Data while stored on laptops, mobile devices, and in recordkeeping databases.

14. Information Security Breach Management.

14.1 Incident Management Program. Empower maintains investigative measures and techniques for incident handling, including but not limited to: a formalized, enterprise- wide Computer Security Incident Response Team (“CSIRT”), and CSIRT processes which are tested at least annually.

14.2 Information Security Breach Response. Empower will notify Plan Sponsor after becoming aware of any Information Security Breach in accordance with all applicable Data Protection Laws.

For the avoidance of doubt, Empower will (i) keep the Plan Sponsor informed of significant developments in connection with the investigation of such incident; ( ii) investigate and assist any regulator or other governmental body with oversight over the Information Security Breach in investigating, remedying and taking any other action regarding the Information Security Breach as appropriate or required by law; and iii) provide Plan Sponsor with information about remedial measures that have been undertaken to prevent such Information Security Breach from reoccurring. In the event that individual or regulatory notifications are required under applicable Data Protection Laws, the parties will cooperate with respect to notifications.

To the extent the Information Security Breach is caused by Empower’ s failure to abide by its obligations as set forth in this Data Security Addendum, Empower shall bear the costs of such notifications and provision of credit monitoring services to affected individuals to the extent required by law or otherwise appropriate in Plan Sponsor’s and Empower’s reasonable judgment.

15. Plan Sponsor Assessment Rights.

15.1 Assessment via Security Assurance Package. Within the secure Plan Sponsor website provided by Empower, Empower provides documentation that supports and informs the reader about Empower’ s current security program and practices. These documents are referred to as the Security Assurance Package (“ SAP”), which currently consists of the following items: Security Program Overview document, SOC 1 report, SOC 2 report, available IT certification reports ( e.g. Verizon CRP), and a completed SIG questionnaire with related supporting materials. ( The SIG is a standardized document template created by the Shared Assessments Program, a consortium of leading financial institutions, the Big 4 accounting firms, and companies from a wide array of industries.)

15.2 Regulatory Assessment. If Plan Sponsor’s governmental regulators require that Plan Sponsor perform an on-site audit of Empower’s network security, as supported by evidence provided by City Council 19 – 20 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 18 Plan Sponsor, Plan Sponsor may conduct an on-site audit of Empower’ s network security, relevant to the security of Plan Data (“ Regulatory Audit”). Unless a different notice or frequency is required by Plan Sponsor’ s governmental regulators, a Regulatory Audit may be conducted by Plan Sponsor once per year at a mutually agreed-upon time with at least 60 days’ advance written notice to Empower. If a Regulatory Audit requires the equivalent of more than two business days of Empower Personnel’s time to support such audit, Empower may charge Plan Sponsor’s an audit fee at Empower’s then-current rates for each day thereafter.

15.3 Miscellaneous. This Addendum is governed by and incorporated into the Agreement. In the event of any conflict between the Agreement and this Addendum, the Agreement will prevail. Any capitalized terms used but not otherwise defined herein shall have the meaning set forth in the Agreement.

City Council 19 – 21 9/19/2023
City of Santa Ana_Master Services Agreement_ 5.23.23 19 EXHIBIT 2:

PROCEDURES FOR COMPLYING WITH FUND COMPANY MARKET TIMING AND EXCESSIVE

TRADING
City Council 19 – 22 9/19/2023
20 EXHIBIT 3: PRIVACY NOTICE
City Council 19 – 23 9/19/2023
21 City Council 19 – 24 9/19/2023
22 EXHIBIT 4: BUSINESS CONTINUITY PLAN NOTICE
City Council 19 – 25 9/19/2023
23 SCHEDULE A-1:

RECORDKEEPING SERVICES & FEE SCHEDULE
for the

LIST OF PLANS

1. City of Santa Ana Deferred Compensation Plan (“457(b) Plan”) Empower Group Account Number: 960140

1. GENERAL
This Recordkeeping Services Schedule (“Schedule”) is a separate agreement between the parties hereto and incorporates the terms and conditions of the MSA (“Agreement”) between Empower Annuity Insurance Company and Plan Sponsor. All references to “Empower” in this Schedule are deemed to be references to Empower or the Empower Affiliate, as the case may be, that enters into this Schedule.

Capitalized terms used but not defined herein shall have the meanings given to them in the Agreement.

Any conflict between this Schedule and the terms of the Agreement shall be resolved in favor of the Agreement, unless this Schedule specifically states that its provision will prevail.

2. SCHEDULE TERM

2.1. The Effective Date of this Schedule is October 1, 2023 (“Schedule Effective Date”), or such later date as it has been signed by both Plan Sponsor and Empower. The term of this Schedule is for a period of three ( 3) years, from October 1, 2023 through September 30, 2026. The City may, at its discretion, extend the agreement with the same or more limited scope of required services for one ( 1) additional two ( 2) year period, upon mutual agreement contingent upon City Council approval, or City Manager or City Attorney authorization, as appropriate unless terminated in accordance with Section 11 Term & Termination] of the Agreement. The total term of the awarded agreement shall not exceed five (5) years. The termination of this Schedule shall also operate as a termination of all Schedules to the Agreement.

2.2. Upon termination, Plan Sponsor Directs Empower to deduct any and all outstanding expenses and fees owed to Empower from the Plan’s trust on the termination date, unless paid by the Plan Sponsor. Plan Sponsor agrees to amend the Plan, if necessary, to provide for the payment of expenses from the Plan consistent with the foregoing. Upon termination of this Schedule, Empower will cease to provide the Services herein. Plan Sponsor acknowledges that after the termination of this Schedule, Plan Sponsor will be responsible for performing all actions required to be taken with respect to the Plan including, but not limited to: processing of contributions, loans and distributions, and the distribution of forms to Participants. On and after the actual date of termination of this Schedule, Empower shall have no further obligations hereunder except as set forth in Section 12 [Transition Assistance Services]. 3 NATURE OF EMPOWER’S SERVICES
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24 3.1 Services. Empower will provide the Services set forth in this Schedule or as further described in the Exhibits attached hereto. Empower will perform the Services in accordance with the Performance Standards Exhibit as attached hereto.

3.2 Fiduciary Status. Except with respect to any Services for which Empower has specifically agreed to act as a fiduciary under this Schedule, Plan Sponsor acknowledges that (i) Empower acts as a non-discretionary service provider Directed by the Plan Sponsor or other Plan fiduciary and, as authorized by the Plan Sponsor, by Participants; and (ii) performance of the Services do not involve the exercise of any discretion in the administration or management of the Plan that would cause Empower to be a fiduciary or a Plan Administrator as defined under the Code, ERISA, the Investment Advisors Act of 1940, or state law, as applicable. The Plan Sponsor has appointed a Plan Administrator that has discretionary authority for the administration and management of the Plan. The parties agree that Empower will not perform a Service that could cause it to have discretionary authority or responsibility for the administration or management of the Plan or disposition of Plan assets. Empower shall not render, or have any authority or responsibility to render, investment advice for a fee or other compensation, direct or indirect, with respect to any Plan assets, except as specifically provided for under this Agreement. 4 PLAN SPONSOR RESPONSIBILITIES
Plan Sponsor acknowledges that Empower cannot effectively perform the Services without Plan Sponsor’ s cooperation. Accordingly, Plan Sponsor acknowledges and agrees that it will fulfill the following duties and obligations:

4.1 Provision of Information. Plan Sponsor or its designee, including any third parties retained by or on behalf of the Plan or Plan Sponsor, will provide all information necessary for Empower to perform the Services in a manner and format that does not require manual intervention or manipulation by Empower. Plan Sponsor acknowledges and agrees that Empower shall not bear any responsibility for any penalties or other costs incurred as a result of Plan Sponsor’s failure to provide such information in a timely manner. Plan Sponsor further acknowledges and agrees that Empower may charge an additional fee if any necessary information is not provided on a timely basis, or in an electronic format usable by Empower without any manual intervention or manipulation. Plan Sponsor agrees that Empower shall be entitled to fully rely upon the accuracy and completeness of information Plan Sponsor submits and that Empower shall have no duty or responsibility to verify such information. If, as a result of incorrect or incomplete information furnished by Plan Sponsor, it becomes necessary to repeat any calculation or service, complete any new forms or revise any completed forms, Empower reserves the right to charge an additional fee. Each party agrees to bear its own transmission costs and is solely responsible for its own acts and omissions relating to transmitting, receiving, storing and handling documents and information, including the maintenance of all equipment, software and testing necessary to effectively, reliably and securely send and receive such documents and information.

4.2 Remitting Contributions and Allocation Instructions. Plan Sponsor agrees that it is solely responsible for collecting and remitting all initial and recurring contributions and loan repayments to Empower electronically via Empower’s plan sponsor website, or another mutually agreed-upon manner within the time prescribed by applicable law. Plan Sponsor acknowledges that Empower is not responsible for monitoring the amount and/or timeliness of such contributions and loan repayments.

4.3 Plan Document Responsibilities. Plan Sponsor has the responsibility to ensure that the Plan documents are accurate and complete, to interpret Plan terms and to review the Plan document services provided by Empower, if any. Plan Sponsor is responsible to ensure that the Plan is being operated City Council 19 – 27 9/19/2023
25 in accordance with its terms. Plan Sponsor shall provide Empower with a signed copy of the Plan document and all amendments to the Plan document within thirty (30) days after such document and/or amendment is adopted.

4.4 Investment Options. Plan Sponsor is responsible for the selection of all Investment Options based on Plan Sponsor’s independent evaluation, or that of its registered investment advisor, consultant, broker or other agent, as applicable. Plan Sponsor must notify Empower in writing of the Investment Options including benchmarks, if applicable, intended to be serviced by Empower and such Investment Option services including benchmarks, if applicable, are only provided as agreed upon by Empower and may be subject to certain limitations or conditions. Plan Sponsor acknowledges that Empower or its Affiliates may receive fees from mutual fund families or other Investment Option Sponsors or their Affiliates for providing certain administrative or other services thereto (“ Fund Service Fees”) in connection with the Plan. Plan Sponsor may request additional information regarding such fees at any time.

If the provider of an Investment Option causes an Investment Option to become unavailable to the Plan, Empower will notify Plan Sponsor as soon as practicable after the Investment Option Sponsor notifies Empower.

4.5 Plan Sponsor Acknowledgment of Market Timing Procedures. Plan Sponsor acknowledges that the SEC requires mutual fund companies to establish procedures to prevent market timing and excessive trading. Plan Sponsor acknowledges receipt of, and agrees to adhere to, the terms and conditions of the Procedures for Complying with Fund Company Market Timing and Excessive Trading Policy attached as an Exhibit to the Agreement, as amended from time to time.

4.6 Payment of Plan Expenses. Plan Sponsor may Direct Empower in writing to deduct Plan expenses from the Plan to the extent Plan Sponsor has determined that deduction is specifically allowed by the Plan document and applicable law, and to remit to the party designated by the Plan Sponsor.

4.7 Plan Sponsor Direction to Perform the Services. In performing the Services, Empower is acting at the Direction of the Plan Sponsor or other fiduciary of the Plan by following the procedures set forth in a plan administration guide or similar procedural document provided by Empower to the Plan Sponsor, including by posting such procedural documents to the Plan Sponsor website. To the extent the procedures do not fully address a specific issue, the Plan Sponsor agrees to provide Direction in a manner reasonably requested by Empower, and Empower may rely upon any such Direction by a person that Empower reasonably believes to be authorized to act on behalf of the Plan Sponsor or other fiduciary. Plan Sponsor specifically intends that Empower will have no discretionary authority with respect to following such Direction.

4.8 Electronic Delivery

4.8.1 Empower will deliver plan-related documents to Participants under the Agreement in an electronic manner as described below.

4.8.1.1 Plan notices to be delivered by Empower via an email notice of the availability of the plan-related documents on the Participant website will be sent to an email address provided to Empower by the Participant or by Plan Sponsor. If Empower is not provided with an email address, notices will be delivered to the Participant via regular mail.

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26 4.8.1.2 Empower will send an initial notification of default electronic delivery via regular mail to each Participant at least 10 days prior to delivering any plan -related documents via email.

The initial notice of default electronic delivery will include the participant’ s email address that will be used to deliver notices of the availability of plan-related documents, a statement of the Participant’s right to request and obtain a paper version of the documents and a statement of the option to opt out of electronic delivery and receive only paper versions of the documents.

4.8.1.3 If an email notice of availability of a plan-related document is returned undeliverable, Empower will send the notice to another email on file for the Participant. If no other email is on file for the Participant or such other email is also returned undeliverable, plan related documents will be delivered via regular mail to the Participant until such time as Empower is provided another email address for the Participant.

4.8.1.4 Participants may request to receive one paper copy of a plan-related document for no cost. In addition, Participants may opt out of electronic delivery and request that their plan - related documents be delivered via regular mail at any time.

4.9 Review of Reports. Plan Sponsor is responsible for reviewing and monitoring reports made available by Empower ( whether provided electronically, by posting on an Empower website, or otherwise) regarding Plan activity, transactions and investments to verify that the transactions indicated in the reports properly reflect the Direction provided by the Plan Sponsor. Empower’s performance of its obligations under this Agreement shall be presumed to be accurate unless Plan Sponsor provides Empower with proper notice of discrepancies.

4.10 Error Correction.

4.10.1 Transactional Errors. If Empower does not accurately process contribution, distribution, or investment instructions provided in good order by a Participant or the Plan Sponsor ( e.g., investment allocation of Plan contributions, investment exchanges or transfers, or timely processing of a Plan distribution) and the issue is brought to Empower’ s attention within ninety ( 90) days from the transaction confirmation, statement or other report issued by Empower following the error’s occurrence, Empower will, at its own expense, retroactively correct the Plan or Participant account to reflect its adjusted financial position had the error not occurred, including any investment earnings and reduced by any investment losses. If the issue is not timely brought toEmpower’s attention, Empower may correct the error by adjusting the Plan or Participant account prospectively. Any such correction under this section 4.10.1 shall be subject to applicable law.

4.10.2 Plan Operational Errors. If Empower is timely notified that it has made an error that creates an operational or fiduciary issue for the Plan, Empower will, within a reasonable time after being notified of or discovering such error, notify the Plan Sponsor and describe the corrective option that Empower proposes to employ that is consistent with the Internal Revenue Service, Department of Labor, or other agency correction guidelines, where applicable, and Plan Sponsor shall review the proposed correction option. Unless the Plan Sponsor objects to such proposed correction and requests an alternate correction option within five (5) business days after receiving notice of Empower’ s suggested corrective option, the Plan Sponsor Directs Empower to promptly process the correction in accordance with the proposal, at Empower’s expense. If Empower’s proposed correction is consistent with Internal Revenue Service, Department of Labor, other agency correction guidelines, or other guidance, but the Plan Sponsor requests an alternate correction method resulting in expenses in excess of what Empower would have incurred under its proposed correction, the Plan Sponsor shall bear such additional expenses (including City Council 19 – 29 9/19/2023
27 without limitation any attorney’s fees, regulatory filing costs and additional net loss resulting from such method).

4.10.3 Trading Errors. If Empower does not accurately process a trade with the mutual fund company as Directed by the Plan Sponsor or as instructed by a Participant, then Empower will correct the share position at the mutual fund company as if the error had not occurred. In the event there are multiple funds or related errors in one or more funds involved, Empower will net gains and losses across all funds involved in the associated error(s). If the Plan Sponsor utilizes the services of a third-party trustee and/or custodian (“Third-Party Trustee”), Empower shall in no event be required to perform any correction:
i) for a trading error that results from an error or omission by the Third -Party Trustee, (ii) to be performed under the terms of any service arrangements between the Plan Sponsor and such Third-Party Trustee (the Third-Party Trust Agreement”), (iii) that falls within error tolerance ranges under the Third-Party Trust Agreement, or (iv) that otherwise would exceed any requirements for error correction by the Third-Party Trustee under the Third-Party Trust Agreement.

4.10.4 The parties acknowledge and agree that Empower will have no liability for an error caused by acts or omissions of the Plan Sponsor, Participants or any other third party other than Empower’ s Affiliates, agents, vendors and suppliers.

4.10.5 Duty to Mitigate. The parties acknowledge and agree that the Plan Sponsor, the Plan Administrator and Participants each have a duty to mitigate any errors so as to minimize the expenses that may be incurred to correct such errors by promptly reviewing transaction confirmations, account statements and other Plan reports, as applicable, and providing notification of any error, providing timely approval of correction measures and taking such other reasonable steps as may be necessary ( e.g., proactively transferring account holdings into the appropriate Investment Option).

4.10.6 Transactional Gain/Loss Compensation Policies for Error Correction.

Empower may incur a gain or loss in the process of adjusting a Plan or Participant account to correct certain errors due to changes in the share/unit price of an Investment Option between the original transaction date and the correction date. The adjusted position of Plan and Participant accounts are not impacted by transactional gains or losses incurred by Empower to settle the Investment Option positions in the course of correcting the account. Empower will net any Investment Option pricing differences as part of the correction process. If a correction is made at Empower’ s expense, Empower, not the Plan or Participant, will incur any transactional loss and Empower will retain any transactional gain.

4.11 Account Protection. Empower, Plan Sponsor or the Participant will promptly notify the other parties if it discovers an unauthorized activity was made from the Participant’ s account. Empower will conduct an investigation and take any appropriate steps, which may include working with law enforcement, to determine the root cause of the unauthorized distribution. Plan Sponsor agrees to cooperate in any such investigation and will comply with reasonable requests for information. To the extent Empower offers Participants protection against account losses that result from unauthorized transactions, Empower will restore losses as of the date of the account loss once Empower has had sufficient time to conduct a preliminary investigation and attempt to ascertain the root cause. Such protection is not available if Plan Sponsor refuses or neglects to follow commercially reasonable security practices, as set forth in Section

5.1 [Mutual Obligation to Protect Data] of the Agreement, or if the loss resulted from a compromise of the systems or security protocols of Plan Sponsor or its third party service providers ( other than Empower).

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28 5 PLAN INVESTMENT OPTIONS & FEES

5.1 Selection of Investment Options

5.1.1 The parties agree that the purchase and sale of securities for the Plan, except for employer stock and unaffiliated self-directed brokerage, will be effected through Empower Financial Services, Inc., a broker/dealer affiliate of Empower.

5.1.2 In addition to the sole responsibility for the selection of the Investment Options to be made available under the Plan, Plan Sponsor will also Direct Empower to designate one of the Investment Options available to be the default investment, in which any contribution or other amount credited under the Plan for which neither the Participant nor the Plan Sponsor has provided Empower with investment directions in good order will be invested (“ Default Investment Fund”). Plan Sponsor may designate a Default Investment Fund(s) for Participant contributions and also designate a second Default Investment Fund for employer contributions.

5.1.3 Plan Sponsor Directs Empower and its Affiliates, as applicable, to cause all dividends, capital gain distributions, interest or other earnings paid by an Investment Option under the Plan to be reinvested in such Investment Option unless Directed otherwise by the Plan Sponsor and agreed to by Empower.

5.2 Information Regarding Investment Options
Plan Sponsor Directs Empower to obtain, or cause its designee to obtain, all necessary information including but not limited to valuation, performance, prospectuses and other investment information) regarding any Investment Option available under the Plan from any third parties representing such Investment Options (“ Investment Option Sponsor( s)”). Plan Sponsor acknowledges that prospectuses for the Investment Options, as applicable, will be made available electronically through one or more websites maintained by Empower or its Affiliates. In the event an Investment Option Sponsor does not provide all necessary information and Empower agrees, Plan Sponsor will arrange to provide Empower or its designee, or cause Empower or its designee to be provided, the necessary information regarding said Investment Option. In no event will Empower be responsible for the accuracy of any such information provided to Empower or its designee regarding any Investment Option, and Empower or its designee will have no duty or obligation to question, confirm or independently verify any such information.

5.3 Investment Option Changes.

5.3.1 Plan Sponsor may replace the Investment Options at any time, subject to applicable notice requirements. Plan Sponsor will notify Empower in writing of any changes to such Investment Options or the Default Investment Fund(s), and the parties will agree upon a process for the transfer of assets and investment elections, if applicable, from prior Investment Options to new Investment Options.

5.3.2 If any Investment Option is terminated by the Investment Option Sponsor, and Plan Sponsor wishes to replace the terminated option, Plan Sponsor agrees to replace the terminated option with an available fund from any fund company that currently has, or will ent er into, a trading agreement with Empower.

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29 6 RECORDKEEPING AND ADMINISTRATION SERVICES & FEES

6.1 Basic Plan Administration Fee. Commencing on October 1 , 2023, Empower will be entitled to the following annual administration fee (“Basic Plan Administration Fee”). This fee is used, in whole or in part, for administrative services provided by Empower as described in this Schedule. In addition, some or all of the fee ( or any other compensation, revenue, asset or source of funding available to Empower, in Empower’ s sole discretion) may be used by Empower to make payments to the Plan under a Plan Expense Account or similar arrangement, if applicable, between the Plan Sponsor and Empower. All Services set forth in this Schedule are included in the Basic Plan Administration Fee unless an additional fee is otherwise noted herein. In the event that the Plan Sponsor requests different or additional Services, the parties shall meet to discuss relevant Empower capabilities and any additional fees that may apply.

The Basic Plan Administration Fee is $22 per Participant account per year.

The Basic Plan Administration Fee will be payable on a quarterly basis, based on the number of Participant accounts with a balance at the end of the assessment period. Participants taking a full withdrawal prior to a processing date will be charged the fee at the time of withdrawal.

In addition, Empower and/or one or more of its Affiliates may receive Fund Service Fees in connection with the Plan.

6.2 Revenue Credit Arrangement.

Empower and Plan Sponsor agree that Empower will pay to the Plan, on a quarterly basis, the Revenue Credits amount as described below. Revenue Credits shall be determined by multiplying the Plan’s average daily balance in each of the Plan’s Investment Options for the quarter by the annual rate prorated for the quarter) of service fees paid to Empower by the Investment Option or its affiliates as reflected in the Plan’s Plan Fee Disclosure Report (a copy of the Plan’s most recent Fee Disclosure Report is available on the Plan Sponsor Website) (“Revenue Credits”). Plan Sponsor Directs Empower to allocate any Revenue Credits to Participant accounts proportionately based on the average daily balance of such accounts in the Investment Option during the quarter and to invest such amounts based on the Participant’ s investment elections with respect to future contributions or, if none, the applicable Plan Default Investment Fund. Revenue Credits shall be determined and allocated to the Participant accounts within 45 days after the end of the quarter. In the event that the Agreement is terminated, Empower will determine and allocate Revenue Credits to the Plan in advance of the Plan’s scheduled termination date based on an estimate of the Plan’s average daily balance in each of the Plan’s Investment Options.

The Revenue Credit under this arrangement is funded from Empower’ s general assets and is being made available as a reduction in the compensation that Empower would otherwise earn in connection with the services it provides to the Plan . No specific funds will be set aside in an account or fund for the Plan’s benefit or otherwise segregated for purposes of funding this arrangement, and the Plan has no right, title or interest in any Revenue Credits prior to the time that the Revenue Credit is paid to the Plan. No interest will be earned by the Plan or paid on Revenue Credits that are accrued. The Plan Sponsor understands that the Investm ent Options are held in omnibus accounts and that the amount of service fees received by Empower in relation to Plan assets from the Investment Options City Council 19 – 32 9/19/2023
30 may differ from the amount of Revenue Credits due to differences in calculation methods between the Investment Options and Empower. Plan Sponsor represents that it has reviewed this arrangement and the allocation method with its legal and tax advisors and has determined that the arrangement is consistent with the terms of the Plan and with its fiduciary obligations and will not result in a violation of the Code or any other applicable law . Plan Sponsor acknowledges and agrees that Empower shall not be considered a fiduciary and shall not have or exercise any discretion, with respect to its offering or administration of this arrangement. Plan Sponsor acknowledges that the amount of the Revenue Credit may vary with changes in the Plan’s Investment Options or if the amounts paid to Empower by the Plan’s Investment Options change.

6.3 Trustee/Custodian Services. Trustee or custodian services, as applicable, are provided by Empower Trust Company, LLC (“ETC”). The compensation received by ETC for its services is reflected in the Plan’s fee disclosure report provided by Empower and the Empower Trust Company Bank Credits below. Additional fees may be reflected in the trust/custodial agreement between ETC and Plan Sponsor.

If Plan Sponsor selects a trustee or custodian, as applicable, that requires changes to any procedures or services in the Agreement, Empower reserves the right to change fees in this section.

6.4 Empower Trust Company Bank Credits. If Plan assets pass through a bank account held by ETC or its Affiliates, ETC may earn credits and/or interest on Plan assets awaiting investment or pending distribution. Any credits or interest earned by ETC are aggregated with credits and/or interest earned by ETC’s Affiliates and will be used to defray the aggregate expenses for the maintenance of bank accounts. ETC will not retain credits and/or interest earned in excess of such maintenance expenses.

Credits and/or interest are earned from the use of (i) uninvested contributions received too late in the day or not received in good order to be invested same-day and ( ii) proceeds from Investment Option redemptions where Plan distribution checks have not been presented for payment by Participants. Credits and/or interest (i) begin to accrue on contributions on the date such amounts are deposited into the bank account and end on the date such amounts are invested pursuant to Participant instructions, and (ii) begin to accrue on distributions on the date the check is written or on the ACH date, as applicable, and end on the date the check is presented for payment or when the ACH clears against the account, as applicable.

Earnings of credits and/or interest are at the rate the bank provides from time to time.

6.5 Enrollment.

6.5.1 Enrollment. Based on information provided by the Plan Sponsor or its designee, Empower will enroll Participants in the Plan in a manner mutually agreed upon by the parties.

6.5.2 Eligibility Determination. Plan Sponsor Directs Empower to determine employee eligibility as Directed by the Plan Sponsor and through Plan Sponsor provided information and criteria.

Empower shall also communicate details of the enrollment process to eligible Participants. Plan Sponsor agrees to notify Empower at least thirty (30) days prior to any change in the Plan’s eligibility requirements .

Empower may discontinue this service if the Plan’s new eligibility requirements are incompatible with Empower’ s recordkeeping system requirements.

6.5.3 Online Enrollment. Plan Sponsor Directs Empower to allow online enrollment.

Once the Payroll Data Interchange (“ PDI”) file is transmitted, Plan Sponsor Directs Empower to communicate details of the enrollment process to eligible Participants allowing enrollment in the Plan through the website or the voice response unit (“VRU”).

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31 6.6 Deferral Processing. If Plan Sponsor provides Empower at implementation with an electronic employee data feed of all the Participant deferral amounts/percentages or full PDI file, Plan Sponsor hereby Directs and authorizes Empower to allow Participants to update their deferral elections via the website and VRU. Empower will forward updated deferral information to Plan Sponsor according to the schedule elected by Plan Sponsor.

6.7 Establishment of Participant Accounts. Empower shall establish and maintain an account for each Participant. Each account record shall consist of the Participant’s name, social security number, address, date of birth, telephone number and such other information as may be required from time to time for administration of the Plan. If the Plan allows for Roth after-tax, Empower will maintain an accounting of the contributions and earnings in separate accounts. Amounts distributed from Roth accounts will be made and tax reported pursuant to the applicable provisions of the Agreement.

6.8 Beneficiary Recordkeeping.

6.8.1 Spousal Consent. If a beneficiary designation requires spousal consent, such designation may be made only by a Plan administrative paper form.

6.9 Receipt and Investment of Contributions. Empower will credit contributions for allocation to Participant accounts in accordance with Direction from the Plan Sponsor and as set forth below. Empower will allocate or otherwise apply forfeitures under the Plan accounts, if any, as Directed by the Plan Sponsor. Empower will pass Directions to invest such contributions, and to execute appropriate transactions related to forfeitures, to the Plan trustee or custodian in accordance with investment Directions of the Plan Sponsor.

6.9.1 Timing Requirements for Contributions Funded via ACH, Check or Wire .

Contributions received by Empower in good order prior to the close of any Business Day will be processed effective that Business Day, at that Business Day’s net asset / unit values. Contributions not received by Empower prior to the close of Business Day will be processed effective the next Business Day.

6.10 Monitoring the Deferral Limits. Unless otherwise Directed, Empower will monitor Participants’ total deferrals under the Plan for the calendar year and provide warning messages for payroll contributions processed within the Plan Service Center ( PSC). However, it is the Plan Sponsor’s responsibility to ensure that the applicable limit(s) for the Plan are not exceeded. Any distributions requested by the Plan Sponsor to correct excess deferrals will be appropriately tax reported.

6.10.1 Empower will provide assistance to Participants in calculating special catch -up contributions. Plan Sponsor acknowledges that Participants are fully responsible for the accuracy of these calculations.

6.11 Investment Transfers of Existing Assets. Empower or its designee will process investment transfers or exchanges, as applicable, received in good order subject to any conditions and/or limitations imposed by the available Investment Options under the Plan or Investment Option Sponsors .

Empower will pass to the Plan trustee or custodian, as applicable, Directions to execute or record as appropriate the corresponding transactions involving the assets of the Plan’s trust. Requests for Participantinitiated transfers between Investment Options will be processed if the request is received by Empower in good order prior to market close on a Business Day. Any transfer request not received by Empower during a Business Day will be processed the next Business Day, or such earlier time as may be required in order to comply with applicable law.

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32 6.12 Plan Loans. Empower will administer Participant account reduction loans repaid by payroll deduction for active Participants or ACH for terminated Participants, pursuant to the Plan’s loan policy, as amended from time to time. Loan requests may be initiated through the VRU or Participant website. The following loan administration fees will apply to all Participant loans initiated after the Schedule Effective Date.

50.00 loan origination fee will be deducted from the amount of each loan processed.

25.00 annual loan maintenance and conversion fee per loan will be deducted from the Participant’ s account in the amount of $6.25 per quarter.

6.13 Distributions.

6.13.1 Empower will make payments to Participants pursuant to a Participant’s request and Plan Sponsor’s Direction received in good order and will debit Participant accounts accordingly .

6.13.2 Except for those certain distributions described in Section 8 [ Signaturele ss Services] of this Schedule, Plan Sponsor agrees to provide a signature authorization for certain distribution requests, including but not limited to distributions, alternate payee distributions and beneficiary distributions.

Empower reserves the right to charge an additional fee for services related to other distributions outside the ordinary course of plan administration.

6.13.3 Tax Withholding and Reporting of Distributions.

6.13.3.1 Responsibility for Withholding and Reporting. Plan Sponsor appoints Empower or its designee as its agent to perform income tax withholding and reporting for all distributions Empower processes and to collect and remit state documentary stamp or similar taxes on all loans Empower processes, to the extent applicable. Plan Sponsor agrees to provide all information needed by Empower to perform these services. Empower or its designee shall deposit the income tax withheld with the Internal Revenue Service (“ IRS”) and other appropriate governmental entities, as applicable, on or before the applicable due dates for such remittances. Empower will complete necessary tax reporting forms for distributions it processes, file the tax reporting forms with the IRS or other governmental authority, as applicable, and send copies to the distributee. Distributions to a person subject to reporting and withholding rules that differ from those applicable to United States residents will be subject to withholding applicable to non-resident aliens unless otherwise Directed by the Plan Sponsor.

6.13.3.2 Withholding and Reporting for Plan Sponsor Initiated Distributions and Rollovers. With respect to Plan Sponsor-initiated distributions or rollovers from the Plan, Plan Sponsor Directs Empower to rely upon the information on Empower’ s recordkeeping system for purposes of tax reporting and withholding, and to treat payees with U.S. addresses as U.S. persons and payees with foreign addresses as foreign persons. Plan Sponsor certifies that such information is accurate and compliant with the Foreign Account Tax Compliance Act (“FATCA”) and the Code, and that required documentation supporting such information has been collected by Plan Sponsor.

6.13.4 Distribution Withdrawal Fees
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33 For each benefit disbursement the following administration fee will apply and will be assessed to the Participant:

0.00 for each benefit disbursement.

6.14 Code Section 402(f) Notice. Empower shall provide Participants with the IRS model notice, as amended from time to time, pursuant to Code Section 402(f).

6.15 Uncashed Checks. With respect to any checks issued from Plan assets during the term of the Agreement, Plan Sponsor Directs Empower to treat such checks as void after 180 days and to transfer the amounts to a plan level account on a semi-annual basis. Plan Sponsor is solely responsible for determining the appropriate handling of uncashed checks and any unclaimed property under the applicable federal and state laws including the determination and handling of amounts related to lost Participants.

6.16 Missing Participant Administrative Services. Plan Sponsor is solely responsible for identifying and locating missing Participants. Upon request by Plan Sponsor, Empower will provide reports or other information to the Plan Sponsor with respect to Participants with undeliverable addresses as reflected in Empower’ s records. Also at Plan Sponsor’s request, Empower will provide a description of administrative services and associated fees, as updated from time to time, to assist the Plan Sponsor with identifying and locating missing Participants and reissuing benefit payments to Participants. The administrative services may include performing Participant address searches using a commercial locator service, updating Participant address records and attempting to contact Participants using certified U.S. mail. Plan Sponsor may select such services and agree to the associated fees via a separate letter of direction.

6.17 Distribution Education Services. Empower or its Affiliates will make retirement consultants available to Participants to provide distribution education services and may contact Participants who are eligible to receive distributions from the Plan to provide information regarding distribution options under the Plan including rollover services and products offered by Empower. 7 SIGNATURELESS RECORDKEEPING SERVICES

7.1 General Requirements. This Section 7 [Signatureless Recordkeeping Services] describes certain services under which Empower will process Participant requests without obtaining Plan Sponsor signature or other further approval. In doing so, Empower will not exercise any fiduciary authority or make any discretionary determinations. Rather, this Section 7 [Signatureless Recordkeeping Services] will act as Direction by Plan Sponsor for Empower to process all Participant requests that meet the stated criteria. In order to receive the signatureless services detailed in this Section 7 [ Signatureless Recordkeeping Services] Plan Sponsor must utilize the Plan Service Center (“ PSC”) and must provide all necessary information in a PDI file. Plan Sponsor must also provide any additional information or Direction as required by, and in a form acceptable to, Empower. In addition, in most cases, Empower must be the sole recordkeeper for the Plan. If at any time Plan Sponsor does not meet these general requirements, or does not meet the specific requirements of any service described in this Section 7 [Signatureless Recordkeeping Services], Empower shall not be responsible to continue to provide such service.

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34 7.1.1 Death Benefit Claim Payment Processing. Plan Sponsor Directs Empower to process, without Plan Sponsor’s further approval, death benefit claim forms received in good order from Participants under the Plan in accordance with the procedures provided by Empower to Plan Sponsor.

Death benefit claim forms submitted without complete information or without a certified copy of the deceased Participant’s death certificate or other required documentation will not be processed, and the claimant will be notified of the deficiency. Processing will continue once Empower receives all required information and documentation in good order. Plan Sponsor agrees to make determinations with respect to any competing claims, claims which require the Plan Sponsor’s interpretation or other claims that are not specifically addressed in the procedures. In order to receive this service, Plan Sponsor must also utilize Empower’ s beneficiary recordkeeping and vesting tracking services , if applicable. This service shall commence following completion of initial beneficiary solicitation.

7.1.2 Participant Rollover Contributions. Plan Sponsor Directs Empower to process Participant rollover contributions received in good order pursuant to the Participant’ s instruction in accordance with procedures provided by Empower to the Plan Sponsor and without the Plan Sponsor’ s further approval. In the event that a Participant does not elect Investment Options on the incoming direct rollover form but otherwise completes the form, Plan Sponsor further Directs Empower to invest the money according to the Participant's on-going investment elections, and if none are elected, then in the Default Investment Option under the Plan at the time the incoming rollover is received. Separate accounts within the Participant’s account will be maintained for such rollovers.

7.1.3 Signatureless Distributions Due to Severance from Employment for Reasons Other than Death or Disability. Plan Sponsor Directs Empower to process, without Plan Sponsor’s further approval, Participant requests for distribution due to severance of employment for any reason other than death or disability, provided such requests are received in good order and in a manner acceptable to Empower. In order to receive this service, Plan Sponsor must also utilize Empower’s vesting tracking service, if the Plan has a vesting schedule. If Plan Sponsor has not provided a Participant’ s termination date or other required information, Plan Sponsor Directs Empower to notify Plan Sponsor to obtain missing information before processing the distribution. For spousal consent purposes, Plan Sponsor Directs Empower to rely on the marital status specified by the Participant in the request form, or as stored on Empower’ s recordkeeping system, as applicable.

7.1.3.1 Signatureless Distribution Withdrawal Fees Due to Severance from Employment.

For each benefit disbursement the following administration fee will apply and will be assessed to the Participant:

0.00 for each benefit disbursement.

7.1.4 Signatureless In-Service Distributions at Age 59½. Plan Sponsor Directs Empower to process, without Plan Sponsor’s further approval, Participant requests for age 59 ½ in-service distributions, provided such requests are received in good order and in a manner acceptable to Empower.

Plan Sponsor represents that the Plan allows Participants to take in-service distributions at age 59 ½ and will provide Empower with information concerning the sources eligible for such distributions. In order to receive this service, Plan Sponsor must also utilize Empower’ s vesting tracking service, if the Plan has a City Council 19 – 37 9/19/2023
35 vesting schedule. If Plan Sponsor has not provided a Participant’ s birth date, or if there is a discrepancy between the birth date on the system and the birth date on the request form submitted by the Participant, Plan Sponsor Directs Empower to reject the request pending further information.

7.1.4.1 Signatureless In-Service Distribution Withdrawal Fees.

For each benefit disbursement the following administration fee will apply and will be assessed to the Participant:

0.00 for each benefit disbursement.

Voluntary In-Service De Minimis Distributions. Plan Sponsor Directs Empower to process, without Plan Sponsor’s further approval, Participant-initiated De Minimis distribution requests received in good order and in a manner acceptable to Empower.

7.1.6 Required Minimum Distributions (RMDs). The Plan Sponsor Directs Empower to provide a notice to Participants who, based on the Plan records reflected on Empower’s recordkeeping platform, are RMD eligible and have not already set up a RMD on Empower’ s system. Unless the Plan Sponsor separately Directs Empower otherwise in writing, if the Participant does not timely provide an election for the RMD as described in the notice, the Plan Sponsor Directs Empower to process a RMD with respect to such Participant in accordance with procedures provided by Empower, provide d Empower has sufficient data required to make such a distribution. In order to receive this service, Plan Sponsor must also utilize Empower’s vesting tracking services, if applicable.

7.1.7 Signatureless Distributions Due to Unforeseeable Emergencies. Plan Sponsor Directs and authorizes Empower to process, without Plan Sponsor’ s further approval, all Participant requests, received in good order and in a manner acceptable to Empower, for distributions due to unforeseeable emergency resulting in a severe financial hardship to the Participant that cannot be alleviated by any other means available to the Participant. Empower shall only process such requests if they meet the safe harbor definition set forth in the Treasury Regulations, as described below . Plan Sponsor further Directs Empower to rely on any and all representations made by a Participant in a request. The following situations shall qualify for a distribution under this section:

7.1.7.1 An illness or accident of the Participant, the Participant’s spouse, or the Participant’s dependent (as defined in Code §152, and for taxable years beginning on or after January 1, 2005, without regard to Code §152(b)(1), (b)(2) and (d)(1)(B));

7.1.7.2 Loss of the Participant’ s property due to casualty;

7.1.7.3 The following extraordinary and unforeseeable circumstances, if they arise as a result of events beyond the control of the Participant: ( a) the imminent foreclosure of or eviction from the Participant’s primary residence; ( b) the need to pay for medical expenses, including nonrefundable deductibles, as well as the cost of prescription drug medication; and (c) the need to pay for the funeral expenses of a spouse or a dependent (as defined in Code §152, and for taxable years beginning on or after January 1, 2005, without regard to Code § 152(b)(1), (b)(2) and ( d)(1)(B)) of Participant; ( d) except in City Council 19 – 38 9/19/2023
36 extraordinary circumstances, the following are examples of situations that shall NOT qualify for a distribution under this section: ( i) purchase of real estate; (ii) payment of college tuition; (iii) unpaid rent or mortgage payments, except in the event of imminent foreclosure or eviction; ( iv) unpaid utility bills; ( v) loan repayments; (vi) personal bankruptcy (except when resulting directly and solely from illness, casualty loss or other similar extraordinary and unforeseeable circumstances beyond the Participant’s control); ( vii) payment of taxes, interest or penalties; or (viii) marital separation or divorce.

7.1.7.4 Plan Sponsor will make determinations with respect to any unforeseeable emergency distribution request that does not clearly fall within the guidelines set forth above. In the event of any changes to applicable law, including safe harbor defined in the Treasury Regulations, Empower may revise this Direction from time to time and without further notice to Plan Sponsor. This Direction shall remain in effect until revoked by either party. In order to receive this service, Plan Sponsor must also utilize Empower’ s beneficiary recordkeeping and deferral recordkeeping services.

7.1.7.5 For each Participant receiving an unforeseeable emergency distribution, Plan Sponsor Directs Empower to notify Plan Sponsor to suspend elective deferrals for the period required by the Plan, if any. Empower is Directed to deny any request where the unforeseeable emergency event occurred prior to the Schedule Effective Date, or more than one year prior to the date the request is received. Empower may contact Plan Sponsor for Direction when unusual situations arise. For each request that is denied or that cannot be processed due to its failure to satisfy an unforeseeable emergency event, Plan Sponsor Directs Empower to notify the Participant to contact Plan Sponsor if the Participant wishes to appeal the determination.

7.1.7.6 Unforeseeable Emergency & Distribution Approval Fees.

Unforeseeable Emergency Approval
For each unforeseeable emergency distribution approval the following administration fee will apply:

0.00 for each unforeseeable emergency approval.

Distribution Withdrawal Fee
For each disbursement the following administration fee will apply and will be assessed to the Participant:

0.00 for each disbursement.

7.1.8 QDRO Review and Determination Services and Fees.

7.1.8.1 Review: Plan Sponsor Directs and authorizes Empower to handle QDRO correspondence to and from involved parties and attorneys, including phone, email and other written communication. Plan Sponsor Directs Empower to distribute QDRO Procedures and Model QDRO to involved parties and attorneys. Plan Sponsor Directs Empower to place benefit holds as soon as administratively feasible pursuant to the Plan’s adopted QDRO procedures. Plan Sponsor Directs Empower to acknowledge receipt of a DRO and review the terms of the DRO to determine whether the order meets the requirements of applicable federal law and satisfies the requirements City Council 19 – 39 9/19/2023
37 contained in the Plan’s adopted QDRO Procedures. After review of a DRO, Plan Sponsor Directs Empower to prepare and distribute approval, pre -approval or denial letters to the involved parties and attorneys. Plan Sponsor Directs Empower to maintain QDRO records during the term of service, including Pre -Approval, Approval and/or rejection letter(s).

7.1.8.2 Determination : Plan Sponsor Directs Empower to process the QDRO, without Plan Sponsor’ s further approval, by establishing a separate account for the alternate payee or making a lump sum distribution to the alternate payee. Plan Sponsor further Directs Empower to process, without Plan Sponsor’s further approval, all requests, received in good order and in a manner acceptable to Empower, for distributions from alternate payee accounts established before or after the Effective Date. Plan Sponsor Directs Empower to calculate any alternate payee’s QDRO amount based solely on the Participant’s account records on Empower’s recordkeeping system. Plan Sponsor further Directs Empower to process, without the Plan Sponsor’ s further approval, distribution requests received in good order and in a manner acceptable to Empower, with respect to alternate payee accounts established before the Effective Date pursuant to QDROs previously processed by Empower. The Plan Sponsor Directs Empower to calculate any alternate payee’ s QDRO amount based solely on the Participant’ s accou nt records on Empower’ s recordkeeping system.

7.1.8.3 If the alternate payee’s awarded share exceeds the value of the Participant’ s core investment account( s) under the Plan, Empower shall notify the Participant in writing to liquidate and transfer the necessary remaining sum from the SDB into the core investment options, to enable the processing of the QDRO. If the Participant fails to transfer the necessary amount within fifteen 15) Business Days of the date of the notification, and if the necessary amount is available in the SDB money market, Plan Sponsor Directs Empower to transfer such amount into the Default Investment Option.

If there are insufficient available funds in the SDB money market, Plan Sponsor Directs Empower to notify the SDB provider to liquidate all of the Participant’s SDB investments and to transfer the entire amount into the Default Investment Option.

7.1.8.4 QDRO Fees. For each qualified and processed QDRO, the Participant’s portion of the fee will be deducted from the Participant’s account balance, and the alternate payee’s portion of the fee will be deducted from the alternate payee’s account or from the lump sum distribution, as applicable. Empower will charge the following fee of:

To cover the cost of reviewing a DRO, Empower will deduct from the Participant’ s and/or the alternate payee’s account balance a one-time QDRO review and determination fee equal to $400.00.

7.2 Additional Service Fees.

Service Current Fee/Rate
Express Delivery Fees. Empower will assess an additional fee to the Participant upon a Participant’s request for express delivery.

40.00 per
disbursement
ACH Special Handling Fee. Empower will assess an ACH special handling fee to the Participant upon a Participant’s request for a disbursement via ACH.

15.00 per
disbursement
City Council 19 – 40 9/19/2023
38 Reprocessing Fee. If Plan Sponsor provides incorrect or incomplete information or provides data in an unusable electronic or hard copy paper format, Empower will assess a fee to the Plan Sponsor to reprocess or put the data into a useable format. ( Submission of data in a hard copy format will be considered a request to provide this service; this includes submission of Participant account takeover data).
150.00 per hour or
as reasonably
determined by
Empower
Additional Plan Work. Empower may, at its discretion, provide additional plan work at the Plan Sponsor’s request, which will be charged to the Plan Sponsor at Empowers then current hourly rate or as quoted based on the additional plan work requested.
150.00 per hour
Additional Service Fees reflect current rates as of the effective date of this Agreement and may be adjusted from time to time to reflect cost increases.

7.3 Payment of Fees. All fees not paid by Participants must be paid within thirty (30) days of Empower’s invoice to the Plan Sponsor unless another arrangement has been pre -approved by Empower in writing. In the event any charges or fees reasonably and properly chargeable under the terms of the Agreement, including this Schedule or other applicable documents signed by the Plan Sponsor remain unpaid sixty (60) days after the date billed, Plan Sponsor Directs Empower to deduct such expense charges from the Plan and Plan Sponsor affirms that the Plan document specifically allows such deduction from the Plan. To the extent that the forfeiture or other Plan accounts would not pay Plan expenses under the Plan document or the Plan accounts are insufficient, Plan Sponsor Directs Empower to allocate such fees to the Participant accounts, and to the investment choices in which the Participant accounts are invested, on a pro rata basis using Participant account and investment option balance ratios as of the date of deduction.

Plan Sponsor agrees to amend the Plan, if necessary, to provide for the payment of expenses from Plan assets consistent with the foregoing.

7.4 Fee Guarantee. Empower’s fees shall remain in effect for five (5) years from the Schedule Effective Date (“Guarantee Period”). Notwithstanding anything to the contrary, Empower reserves the right to adjust fees at any time upon written notice to Plan Sponsor in the event that: (i) Plan Sponsor elects to utilize different or additional services; (ii) Plan Sponsor changes any Investment Options utilized by the Plan that provide service fees or other compensation to Empower, if applicable; (iii) there is an employer -initiated event such as a plan merger, corporate acquisition or layoff resulting in a material decrease in Empower’ s revenue or requiring Empower to perform additional services; ( iv) legislative, regulatory or US postal rate changes impact the Services; or (v) there is a material change in the service fees received by Empower from any Investment Options utilized by the Plan, if applicable. Empower may adjust fees at any time after the Guarantee Period expires upon written notice to the Plan Sponsor. 8 ACCESS TO RECORDKEEPING SYSTEM & SERVICE REPRESENTATIVES

8.1 Automated Voice Response System. Participants will have access to an automated voice response system via a domestic toll-free number and international toll number to inquire or make account changes from a touch-tone telephone. Inquiry services available from the automated voice response system will utilize share prices, unit values and account balances that are as of the last calculated unit value/share price. The automated voice response system will be available 24 hours a day, 7 days a week, except for routine maintenance of the system which, when necessary, will generally take place on Sunday between the hours of 2:01 am and 2:01 pm Eastern Time. However, the system may also be City Council 19 – 41 9/19/2023
39 limited or unavailable during periods of peak demand, market volatility, systems upgrades, or maintenance, or for other reasons.

8.2 Participant Service Representatives. Participant service representatives will be available via a domestic toll-free number and international toll number to Empower to answer Participant questions and process applicable transactions each Business Day between the hours of 5:00 am and 7:00 pm Pacific Time and on Saturdays between 6:00am and 2:30pm Pacific Time.

8.3 Plan Sponsor Access to Recordkeeping System. Plan Sponsor may interface with Empower’ s recordkeeping system online via Empower’ s Plan Sponsor website to inquire or make changes while administering the Plan. Upon request, Empower representatives will be made available to assist and train employees of Plan Sponsor in properly accessing and processing transactions on the Empower’ s Plan Sponsor website. Empower’ s Plan Sponsor website will be available consistent with the availability of the automated VRU.

8.4 Participant Website

8.4.6 Website Use. Empower will, as part of the Services, host, maintain and make certain information available to Plan Sponsor and Participants on a website or websites ( the “ Website Services”). Plan Sponsor will not use or permit any use of the Website Services (i) in any unlawful or illegal manner; (ii) in any way that could impair the Website Services or any other party's use thereof; or (iii) to distribute, sell, resell, license or transfer any of Plan Sponsor’s rights to access or use the Website Services or make the Website Services available to any third party. Any user credentials, including user identification and passwords, established by Plan Sponsor and its delegates or any Participant (each a “User ID”) is issued to a specific user and may not be shared or used by any individual other than that user. Plan Sponsor will be responsible for the compliance by its users with the applicable terms of this section. Empower may terminate the User ID, or portions thereof, for any user involved in a breach of this section. Plan Sponsor acknowledges that transmissions through the internet are inherently unsecure, that virus protection software, firewalls and other security measures are not foolproof, and that the Website Services and their content are not invulnerable to fraud or hacking. In addition, Plan Sponsor acknowledges that Empower shall from time to time perform scheduled or emergency repairs, maintenance, and disaster recovery testing on the websites, and that such activity, or other circumstances beyond Empower’s reasonable control, may cause the Website Services to be unavailable or delayed. Plan Sponsor agrees that Empower shall not be liable for any such delays or downtime in the Website Services, or for any virus or malicious access to the Website Services by third parties, provided that Empower has implemented and maintained security features with respect to the Website Services that are consistent with the Agreement and commercially reasonable industry standards.

8.4.7 Access to Participant Website. Participants will have access via a custom URL www.santaana457. com, to a mobile responsive website to inquire or make certain account changes via the internet. In addition, Participants can download a complimentary Android app and an iOS phone, iPad and Apple Watch app. The Android and Apple Watch apps currently support inquiry-only capabilities while the iOS phone / iPad app supports both inquiry and certain change capabilities. All such apps will be subject to the terms of the Agreement, as related to privacy and data security.

City Council 19 – 42 9/19/2023
40 8.4.8 Website Availability. The website will include the Plan Sponsor’s logo and be available 24 hours a day, 7 days a week, except for routine maintenance of the system which, when necessary, will generally take place on Sunday between the hours of 2:01 am and 2:01 pm Eastern Time.

However, the system may also be limited or unavailable during periods of peak demand, market volatility, systems upgrades, or maintenance, or for other reasons.

8.4.9 Enhancements. Empower may periodically update or add new content, features, services, tools or other functionality to the Participant website or other Empower Software as part of its ongoing enhancement of the Services offered to Plan Sponsor or its Participants. Such additions will be offered at no additional cost unless expressly agreed by Plan Sponsor or Participants (as applicable). 9 PARTICIPANT COMMUNICATION AND EDUCATION

9.1 Participant Education. Empower will provide support for employee enrollment and education meetings, and will provide employee education and communications materials, including education and planning tools through the internet:

9.1.1 Empower will provide 28 educational or enrollment meetings in year one, to be used as Directed by Plan Sponsor; and 28 educational or enrollment meetings will be provided annually thereafter to be used as Directed by Plan Sponsor. Any additional educational or enrollment meetings will be provided for a fee of $500 per day.

9.1.2 An assigned representative will provide communication and marketing services exclusively to the Plan. Such representative will be responsible for all group meetings as Directed by Plan Sponsor.

9.2 Communication Materials. Empower will provide Participant educational and communication materials regarding financial investing and retirement options. These materials may include, but are not limited to, newsletters, brochures, and other materials as mutually agreed upon . The materials will be customized with a specific brand designed for the Plan, including enrollment kit, Participant website and educational flyers.

9.3 Group Presentations. Empower representatives will conduct group presentations at which some or all of the following will be communicated: ( i) summary of the key provisions of the Plan; (ii) summary of authorized Investment Options; (iii) discussion of Services including VRU inquiry, retirement planning, and investment seminars; and (iv) instructions on how to sign up for the Plan.

9.4 Individual Counseling Sessions. Upon request, Empower representatives will conduct prescheduled individual counseling sessions, utilizing a Participant paycheck analysis, an asset allocation model and retirement counseling services, as Directed by Plan Sponsor.

9.5 Plan Sponsor Committee Meetings. Upon request, an Empower representative will attend periodic Plan Sponsor committee meetings and will be prepared to provide information regarding the Plan and its activities.

9.6 Communications and Education Plan Meetings. Empower will prepare a communications and education plan for review by Plan Sponsor. Such Plan will be finalized in a mutually agreeable manner.

City Council 19 – 43 9/19/2023
41 9.7 Financial Wellness. Empower will provide employee plan and investment education and communications materials, including education and planning tools.

9.7.2 Empower Participant Experience. With certain exceptions, Empower provides Participants with an estimated hypothetical monthly retirement income and goal based on a number of factors including the Participant’ s Plan assets, Plan contribution rates and compensation data on the Participant website.

9.7.3 Financial Wellness Services. Empower’ s financial wellness program provides Participants with tools and services to review overall financial wellness including tools that allow Participants to complete a personalized online assessment, the output of which provides the user with ideas on the next steps they can take to address financial concerns they identified when completing the assessment and educational resources to learn more about financial topics of interest, including a learning center with educational content on certain financial wellness topics. Empower or its affiliates may make retirement education consultants available to Participants to provide financial wellness consultations and may contact Participants to offer financial wellness consultations .

Consultations involve topics such as ( but not limited to): budgeting, saving, student debt, debt prioritization, life insurance, managing investments and consolidating assets. Empower’ s financial wellness tools, services and consultations may include information on financial products and services made available by Empower or third -party providers. Participants may pay fees if they choose certain products. Empower may receive fees and other payments from the products selected by Participants. More information on the applicable financial wellness products and the fees and payments that may be received by Empower is available upon request.

9.7.4 Participant Fiduciary Services. Empower may offer investment advice and provide recommendations as a fiduciary under applicable law to Participants on certain Plan transactions, such as point-in-time investment advice on designated investment alternatives, investment advisory services available under the Plan, and recommendations on distribution and rollover options, which may include services and products offered by Empower and its Affiliates. When Empower acts as a fiduciary, it will do so in the best interest of the Participants. Empower will provide such fiduciary services pursuant to applicable law.

10. REPORTING SERVICES

10.1 Participant Reporting. Empower will provide Participants a confirmation for transactions involving investment allocations, investment transfers, contribution rates, change of address, rollover contributions, and rebalance activity. Empower will also make available to each Participant account information on at least a quarterly basis, including beginning and ending balances, all contributions and transactions processed, interest credited or change in value, fees and withdrawals deducted, transfers processed and performance data on Investment Options held by the Plan to the extent such data is provided by the Investment Option Sponsor, personal rate of return on investments, account balance translated into an estimated monthly income amount, and balance in the SDB, as applicable. Participants’ statements shall be distributed in accordance with Section 4.8 [ Electronic Delivery] of this Schedule.

Statements will be available within fifteen (15) Business Days after receipt of final information in good order from third party sources.

City Council 19 – 44 9/19/2023
42 10.2 Plan Sponsor Reporting. Empower will provide an Employer Plan Summary Report to Plan Sponsor, summarizing Plan-level assets and Participant account balances, within thirty (30) Business Days after each calendar quarter end (“Employer Plan Summary Report”). The following Plan information will be addressed in the Employer Plan Summary Report: (i) summary of Plan transactions and assets; (ii) summary of contributions processed; (iii) withdrawals; (iv) annuities purchased, if applicable; (v) periodic payments; (vi) Investment Option grand totals – summarizes both dollars and units/shares and Plan activity; vii) Investment Option totals by money type – summarizes both dollars and units/shares and money type activity; (viii)Participant summary – a report of account activity for each Participant.

10.3 Additional Optional Services and Fees
Additional Services and Fees
Plan Document Services If the Plan Sponsor is using a plan document offered by Empower, Empower will provide the Plan document including an applicable adoption agreement for execution, and any Plan document amendments that may be required due to change in applicable law, prior to the date required.

Fees for Plan Document
Services
If applicable, preparation of Empower sample plan document, including amendments:

No additional fee.

Annual Plan Review Plan Sponsor will receive an annual Plan review including the following information: ( i) review of enrollment efforts; ( ii) asset allocation information, contributions, distributions ( Investment Options and fixed/variable split); ( iii) voice response usage and enhancements; ( iv) benefit payments; ( v) direct online system access – current services and available services; ( vi) legislative updates.

Regulatory Updates Empower will periodically make information available to Plan Sponsor concerning federal legislative activity of which Empower is aware that may affect the Plan and related funding contracts. Such information, however, does not constitute legal or tax advice regarding the legal sufficiency of the Plan.

11. TRANSITION ASSISTANCE SERVICES

11.1 Transition Services. Empower agrees to support the transition of recordkeeping and administrative services (“Transition Services”) to a successor service provider subject to the terms and City Council 19 – 45 9/19/2023
43 conditions of the Agreement. Empower shall provide the following Transition Services prior to the Service End Date (as defined below) of the Agreement.

11.2 Planning. Participate in conference calls and in-person meetings, as needed, with Plan Sponsor and the successor service provider to designate the transfer team, define communication channels, discuss the transfer process and define expectations, responsibilities, and applicable deadlines.

Empower will designate a transition Project Manager to lead and be the contact person for the transition effort. In the event Plan Sponsor requests that the Project Manager or other deconversion team member attend a transition services meeting in person at a site other than Empower’ s office location, Empower’ s fees for time and travel for such in-person meetings are $1,500 per day, per person.

11.3 Data Layouts. Provide the successor service provider with data layouts for Participants and Plan Data residing on Empower administration systems, including but not limited to data layouts for paper statement indicators, rebalance frequency elections, ACH indicators, outstanding loan terms and payment amounts, powers of attorney on file, and dividend pass -through elections. The data layouts will correspond to Empower standard file formats.

11.4 Plan Materials. Upon termination, Empower shall provide the successor service provider with copies of all Plan summaries, individual Participant statements (upon request) and other forms, reports, or web content; provided, however, Empower will provide such Plan materials only to the extent designed specifically for the Plan and not deemed by Empower to be proprietary. In addition, Plan Sponsor agrees, and will require any third party to whom Plan Sponsor provides the materials to agree, to maintain the confidentiality of all Empower materials and information, including but not limited to web content, communications material, and information on Empower’s Plan Sponsor Website.

11.5 “ Test” Data Transfer Files. Provide the successor service provider with two ( 2) full volume test extract data transfer files for the Plan. Such files will be provided at a time mutually agreed upon by the parties. Control totals and standard Empower reports will accompany the files.

11.6 “ Refresher” Data Transfer Files. Provide the successor service provider with one (1) full volume test extract refresher data transfer files for the Plan. Such files will be provided at a time mutually agreed upon by the parties. Control totals and standard Empower reports will accompany the files.

11.7 “ Live” Data Transfer Files. Provide the successor service provider with one (1) full live data transfer file to the successor service provider in Empower standard file format for the Participant and Plan Data residing on Empower administration systems as of a date mutually agreed upon by the parties.

The live data file will be in the same format as the test data file or in the test data file format. Control totals and standard Empower reports will accompany the live data transfer file.

11.8 Questions about Data on Transfer Files. Provide up to twenty-five (25) aggregate hours of Empower’ s time to answer questions about system data provided by Empower on the test data transfer files, the refresher data transfer files and the live data transfer file. Empower will charge the Plan or Plan Sponsor at then-current hourly rates for time spent in excess of twenty-five (25) hours.

11.9 Answering Questions. Provide up to twenty-five (25) aggregate hours of Empower’s time responding to questions about Plan administrative practices and communication materials used by Empower in servicing the Plan. Empower will charge the Plan or Plan Sponsor at then-current hourly rates for time spent in excess of twenty-five (25) hours.

City Council 19 – 46 9/19/2023
44 11.10 Final Participant Valuation. Send to the successor service provider, at a mutually agreed upon date, reports of all historical files, documents and records necessary for the continuing administration and recordkeeping of the Plan in electronic form (where available) and/or paper form (“Final Participant Valuation”). As of the Service End Date, the Final Participant Valuation includes: (i) Current Participant indicative and financial data; (ii) Participant level reports; (iii) Plan level totals; (iv) Investment valuation statement; ( v) Employee loan status report; ( vi) Loan summary report; ( vii) Deemed loan report; ( viii) Highest outstanding loan balance report; (ix) RMD report; (x) Installment tax withholding report; (xii) On - line beneficiary data, if maintained by Empower; and ( xiii) Scanned beneficiary forms, if maintained by Empower. Notwithstanding the foregoing, the parties acknowledge that the reports and information identified as Final Participant Valuation are subject to change based upon changes in plan administration and/or system requirements. Plan Sponsor acknowledges that at the mutually agreed upon date, Empower will provide only those reports applicable to the Plan and currently available from Empower’ s recordkeeping system.

11.11 Open Participant Case Records. Send open case records at a mutually agreed upon date, or Service End Date, if later, to Plan Sponsor or to successor service provider at Plan Sponsor’s Direction.

11.12 Year-end Processing. For Services that conclude as of December 31 for a calendar year plan or the end of the Plan’s fiscal year, as applicable, perform any compliance testing, government filings, or other reporting required as of that year-end. For Services that conclude as of any date other than December 31, perform any government filings for completed Services ( e.g., Forms 1099-R for Participant distributions) and provide to Plan Sponsor the same year -end reports and information otherwise provided for a calendar or fiscal year, as applicable, but only reflecting the portion of the calendar or fiscal year , as applicable, for which Services were provided.

11.13 Fees Related to Transition Services. In the event Plan Sponsor requests Empower to provide additional or extraordinary Transition Services (beyond those described in items 11.1 through 11.12 above) including, but not limited to, change in data layout, change of data elements in standard layouts, number of data transfer files, or services beyond Service End Date, Empower reserves the right to charge the Plan or Plan Sponsor, as Directed by the Plan Sponsor, for additional or extraordinary Transition Services at then-current hourly rates. Empower shall receive payment for services rendered within 30 days of invoice delivery. In the event payment is not received within the stated timeframe all Transition Services will cease until such time payment is received.

11.14 Transition Services after Service End Date . In addition to the foregoing, Empower agrees to provide the following Transition Services for ninety days following the Agreement’s termination effective date (“Service End Date”).

11.14.1 Provide up to 20 hours of Empower’ s time responding to questions from the Plan Sponsor or its auditor. Empower will charge the Plan or Plan Sponsor at then -current hourly rates for time spent in excess of 20 hours.

11.14.2 To the extent information and/or reporting is readily available from Empower’s systems, Empower agrees to provide to the successor service provider the following Transition Services for up to 110 requests per month: (a) loan repayment information; (b) Participant account balances as of City Council 19 – 47 9/19/2023
45 specific dates; ( c) Participant account earnings and/or dividends for specific time periods; ( d) distribution history information; ( e) reporting or respond to other Participant account history information requests; ( f) Participant account history information ( excluding QDRO related information); ( g) Participant Statements; h) Duplicate Forms 1099-R; (i) Provide QDRO related account history; (j) Respond to questions regarding Plan specific processes, provided however that if the number of requests exceeds 110 in any given month, a per-request fee of $500 will be assessed.

Signature Page Follows]
City Council 19 – 48 9/19/2023
46 By signing this Recordkeeping Services Schedule, the parties certify that they agree to be bound by its terms and it’s to be executed by their respective duly authorized officers as of the Schedule Effective Date.

Empower Annuity Insurance Company City of Santa Ana
Signature Signature
Printed Name Printed Name
Title Title
Date Signed Date Signed
ATTEST:

Jennifer L. Hall City Clerk
APPROVED AS TO FORM:

SONIA R. CARVALHO
City Attorney
By:

Laura A. Rossini
Chief Assistant City Attorney
RECOMMENDED FOR APPROVAL:

Kathryn Downs
Executive Director of Finance
Daniel A. Morrison
Senior Vice President, Government Markets
8/30/2023
City Council 19 – 49 9/19/2023
47 EXHIBIT A-1:

APPROVED QDRO PROCEDURES AND MODEL FORM FOR QUALIFIED PLANS For the
City of Santa Ana Deferred Compensation Plan, 960140

1. INTRODUCTION. Empower has arranged for QDRO Consultants to review domestic relations orders DROs) related to the Plan, and to determine whether they are qualified domestic relations orders QDROs). The Plan is a defined contribution plan that provides a Participant with a benefit equal to the vested portion of the Participant’ s account balance.

1.1. These QDRO Procedures help Plan Participants and other interested parties prepare QDROs more effectively and efficiently. Among other things, these QDRO Procedures explain:

Who to contact for relevant information or Plan documents; The required information that must be in a DRO;
The important information that should be in a DRO, and how the DRO will be interpreted if such information is not included;
Model or sample language to assist the parties in preparing a DRO; Where to send a draft or Executed DRO for review;
How the Alternate Payee’s interests will be protected during the DRO review process, including any time or other limits on the review period;
The opportunity to revise a rejected DRO;
Who the Alternate Payee should contact to begin benefit payments; and What happens when the Participant or Alternate Payee dies.

2. CONTACT INFORMATION. If you have questions or requests related to the review or determination of a QDRO, please contact QDRO Consultants at:

QDRO Consultants
www.qdros.com/contact
If you need a Participant’s benefit statement, Plan documents (such as a summary plan description), or if you have other questions or requests related to the Plan or a Participant, please contact the Plan Recordkeeper at:

Empower
P.O. Box 173764
Denver, CO 80217-3764
Phone: 1-800-338-4015
Fax: 1-866-633-5212
City Council 19 – 50 9/19/2023
48 3. DEFINITIONS TO QDRO EXHIBIT
Alternate Payee: An Alternate Payee is a Participant’ s spouse, former spouse, child, or other dependent who is assigned Plan benefits in a DRO.

Approval Letter: A letter to the interested parties that indicates QDRO Consultants has approved an Executed DRO and explains how the Plan Administrator will administer the QDRO’s terms and provisions.

Domestic Relations Order (DRO): Generally, a DRO is a court order, or an order issued by another authorized state agency, that (1) is made pursuant to a state domestic relations law, and (2) provides for payment of child support, alimony, or marital property rights to an Alternate Payee.

Empower: Empower is a retirement plan recordkeeping financial holding company based in Greenwood Village, Colorado, United States.

ERISA: ERISA is the acronym for the Employee Retirement Income Security Act of 1974, as amended, which governs most retirement and pension plans.

Executed DRO: A DRO that is signed and file stamped by the appropriate state court, or signed and dated by the relevant state agency, including a copy of such DRO.

Participant: An individual who has a benefit in the Plan.

Plan: The defined contribution plan identified in these QDRO Procedures.

Plan Administrator: The person(s) or entity designated by the Plan’s sponsor to have primary authority and responsibility to administer the Plan’s terms and provisions.

Pre-Approval Letter: A letter to the interested parties that indicates QDRO Consultants has approved a draft DRO that would be a QDRO if it were an Executed DRO.

QDRO Consultants: QDRO Consultants Co., LLC (“QC”), was hired by Empower Retirement to review DROs to determine whether DROs are qualified pursuant to the Plan’s QDRO procedures, and to send relevant notices to the interested parties.

Qualified Domestic Relations Order ( QDRO): A QDRO is a DRO that ( 1) requires the Plan Administrator to assign or transfer some or all of a Participant’s Plan benefits to an Alternate Payee, 2) contains the information required by ERISA Section 206(d)(3)(C), (3) does not violate the restrictions in ERISA Section 206(d)(3)(D), and ( 4) satisfies the other requirements contained in these QDRO Procedures. Also, a DRO is not a QDRO until QC has determined, consistent with the Plan Administrator’s instructions, that the DRO is qualified.

4. QDRO CONTENTS.

Generally, a DRO must contain certain “required information” to be a QDRO, and should include certain other “important information.” The subsections below discuss these categories of information in more detail.

City Council 19 – 51 9/19/2023
49 Model QDRO Language, which addresses all required issues, can be provided to assist you in preparing the DRO.

4.1. REQUIRED INFORMATION
Generally, QC will reject a DRO that does not contain the required information listed below, or includes instructions that are not clear. However, if a DRO does not contain a party’s last known mailing address, social security number, and/or date of birth, and if QC otherwise receives the missing information, QDRO Consultants will review the DRO as if it contains the missing information. Also, if a DRO contains a retirement plan name that is not the Plan’s exact legal name, as identified below, and if it is clear that the plan referenced in the DRO is intended to be the Plan, QC will review the DRO as if it contains the Plan’s legal name.

Names and Addresses: The DRO must include the names and last known mailing addresses of the Participant and Alternate Payee.

Social Security Numbers: The DRO must include the social security numbers of the Participant and Alternate Payee. For privacy reasons, you may provide these in a separate document.

Dates of Birth: The DRO must include the dates of birth for the Participant and Alternate Payee.

For privacy reasons, you may provide these in a separate document.

The Plan’s Legal Name: The DRO must identify the Plan by its legal name:

City of Santa Ana Deferred Compensation Plan
State Domestic Relations Law: The DRO must state that it is made pursuant to a state domestic relations law.

Child Support / Alimony / Marital Property Rights: The DRO must indicate that it provides child support, spousal support, and/or marital property rights to the Alternate Payee.

Alternate Payee’s Benefits: The DRO must clearly state the portion of the Participant’s Plan benefits that is assigned to the Alternate Payee, either as a lump-sum dollar amount OR a percentage of the Participant’ s account balance, and must include the date as of which the assignment is effective (“ Assignment Date”).

The current recordkeeper cannot obtain account balance informa tion or calculate investment gains/losses on any Participant accounts for periods prior to the restriction date as determined by Empower Annuity Insurance Company, which is October 1, 2023 (“Restriction Date”). Therefore, the DRO must not contain an Assignment Date that is prior to the Restriction Date.

Payment Date: The DRO must include language that permits the Alternate Payee to elect to begin receiving his/her benefits as soon as administratively possible after the date that QC determines that the DRO is a QDRO or, if later, at the earliest date permitted under the Plan.

Payment Period: The DRO must include language that the Alternate Payee shall receive his/her benefits in a single lump-sum payment, or in any other form of payment that the Plan permits.

4.2. IMPORTANT INFORMATION / DEFAULT PROVISIONS
City Council 19 – 52 9/19/2023
50 The DRO should also address the following issues. If it does not QC will review the DRO as if it includes the default provision identified below for that issue.

Investment Gains/Losses: The DRO should specify whether the Alternate Payee’s share of the Participant’s benefits will be credited with investment earnings ( which include both gains and losses) from the Assignment Date to the date that the Plan Administrator establishes and funds a separate account for the Alternate Payee (“Segregation Date”).

If the DRO is silent on this matter, the Plan Administrator will credit investment earnings to the Alternate Payee from the Assignment Date to the Segregation Date.

The Plan Administrator will always credit investment earnings to the Alternate Payee’s account from the Segregation Date to the date the Alternate Payee receives payment of his/her benefits.

Allocation to Alternate Payee from Participant's Accounts: The DRO should state how the Alternate Payee’s assigned benefits shall be allocated from all of the Participant's vested sub - accounts and/or investment funds (excluding any Plan loan) as of the Segregation Date. If the DRO is silent on this matter, the Plan Administrator will administer the QDRO as if it included a provision to allocate the Alternate Payee’s assigned benefits on a pro rata basis from all of the Participant’s vested sub-accounts and/or investment funds (excluding any Plan loan) as of the Segregation Date.

Initial Investment of Alternate Payee’ s Benefits: The DRO should state how the Alternate Payee’s benefits shall be initially invested. If the DRO is silent on this matter, the Plan Administrator will administer the QDRO as if it included a provision for the Alternate Payee’s benefits to be initially invested in the same funds and in the same proportion as the Participant’ s account. The DRO should also state that the Alternate Payee may then elect any investment option that the Plan offers.

Participant Loans: If the DRO assigns a percentage of the Participant’s account balance to the Alternate Payee, the DRO should specify whether the Participant’s Plan loans, if any, will be included or excluded in the Participant’s account balance when calculating the Alternate Payee’s share of the Participant’s benefits. The examples below show that including Plan loan value will increase the amount assigned to the Alternate Payee.

Example – 50% assignment / Excluding loan balance
Participant’s Total Account Balance $ 100,000
Participant’s Outstanding Loan Balance $ 20,000
Participant’s Account Balance Excluding Loans
100,000 - $20,000)
80,000
50% Assignment to Alternate Payee (0.5 x $80,000) $ 40,000 Example – 50% assignment / Including loan balance
Participant’s Total Account Balance $ 100,000
Participant’ s Outstanding Loan Balance $ 20,000
Participant’ s Account Balance Including Loans
loan is not subtracted)
100,000
50% Assignment to Alternate Payee (0.5 x $100,000) $ 50,000 City Council 19 – 53 9/19/2023
51 Please note that even if a portion of the Participant’ s Plan loan value is transferred to the Alternate Payee, no portion of the actual Plan loan (i.e., the obligation to pay it back) may be transferred to the Alternate Payee. The Participant will have to pay back the entire loan.

If the DRO is silent on this matter, the Plan Administrator will administer the QDRO as if it specified that the Participant’s Plan loans will be excluded from the Participant’s account balance for this purpose.

Alternate Payee’s Death: The DRO should specify that, if the Alternate Payee dies before receiving payment of his/her entire benefit, the Plan shall pay any remaining benefits to the Alternate Payee’s beneficiary. If the DRO is silent on this matter, the Plan Administrator will administer the DRO as if it included this default provision.

Participant’ s Death: The DRO should specify that the Participant’ s death shall not affect the Alternate Payee’s right to his/her benefits as provided in the QDRO. If the DRO is silent on this matter, the Plan Administrator will administer the DRO as if it included this default provision.

QDRO Review and Determination Fee: To cover the cost of reviewing a DRO, the Plan Administrator will deduct from the Participant’s and/or the Alternate Payee’s account balance a one-time QDRO review and determination fee equal to $400. This fee applies even if QC does not approve the DRO.

The DRO should specify, from among the following options, how the fee should be allocated between the Participant’ s and/or the Alternate Payee’s account balance:

Divided equally between the Participant and the Alternate Payee; Charged entirely to the Participant; or
Charged entirely to the Alternate Payee.

If the DRO is silent on this matter, the Plan Administrator will administer the DRO as if it specified that the fee be divided equally between the Participant and Alternate Payee.

Regardless of how the DRO directs the fee to be allocated, when you first submit a DRO (regardless of whether it is a draft or Executed DRO) to QC, the Plan Administrator will deduct the entire fee from the Participant’s account balance. If QC approves the DRO, the Plan Administrator will reduce the amount of benefits assigned to the Alternate Payee by the portion of the fee, if any, that is allocated to the Alternate Payee.

5. DRO REVIEW PROCESS
When you have prepared a DRO and you would like the Plan to enforce it, you must submit the DRO to QC for review. To ensure timely receipt, DROs should be securely submitted at https://qdros.com/submit. Please see the “CONTACT INFORMATION” section above for QC’s contact information. Consistent with these QDRO Procedures and as directed by the Plan Administrator, QC will determine whether an Executed DRO qualifies as a QDRO, or whether a draft DRO would qualify if it were executed.

The Plan Administrator will typically place a “hold” on the Participant’s Plan benefit during the period of the review to protect benefits that may be assigned to the Alternate Payee, as described in the BENEFIT HOLD / RESTRICTION” section below.

City Council 19 – 54 9/19/2023
52 5.1. Review of Draft DROs: The Plan Administrator will enforce only an Executed DRO that qualifies as a QDRO. However, you may choose to submit a draft DRO to QC for review before having it executed. Addressing potential issues in the DRO before having it executed reduces the likelihood that you will need to submit multiple revised drafts to the court.

5.2. DRO is Rejected. If QC rejects a DRO, QC will promptly notify the Participant, Alternate Payee, and their attorneys and/or representatives in writing, including the specific reason(s) why the DRO failed to qualify.

5.2.1. Revise a Rejected DRO: Generally, interested parties will have an opportunity to revise a rejected DRO and to resubmit it to QC for another review and determination. However, there is a maximum period the Plan Administrator will “hold” a Participant’ s benefit during the DRO review process, as described in the “BENEFIT HOLD / RESTRICTION” section below.

5.3. DRO is Approved. If QC determines that a DRO is a QDRO, QC will promptly send a PreApproval Letter (for a draft DRO) or an Approval Letter (for an Executed DRO) to the Participant, Alternate Payee, and their attorneys and/or representatives.

6. BENEFIT HOLD / RESTRICTION
The Plan Administrator will place a “ hold” on the Participant' s Plan benefit during the DRO review process, as well as upon certain other triggering events. The hold will protect benefits that may be assigned to an Alternate Payee by preventing the Participant from receiving any benefit payments from the Plan.

6.1. Placing a Benefit Hold
QC will direct the Plan’s recordkeeper to place a hold on a Participant’s Plan benefit as soon as administratively feasible after receiving any of the following:

Draft DRO;
Executed DRO;
Other court order that attempts to place a hold on, or assign part of, a Participant’ s Plan benefit e.g., temporary restraining order, income withholding order, etc.); Joinder or other similar court document that attempts to join the Plan as a party to a domestic relations proceeding;
Letter of adverse interest or other written notice from a potential Alternate Payee, or his/her attorney, that the Alternate Payee has an interest in the Participant’ s Plan benefit; or Plan Administrator’ s written direction to place a hold.

Divorce Decree – QC will direct the recordkeeper to place a hold if it receives a divorce decree or similar court order.

Please Note – Simply requesting a copy of the Plan’s QDRO Procedures or Model QDRO is not sufficient to place a hold on a Participant’s Plan benefit.

Generally, a benefit hold will continue until it is removed by a subsequent action, as described in the subsection below.

6.2. Removing a Benefit Hold
City Council 19 – 55 9/19/2023
53 The requirements to remove a benefit hold may be different depending on the reason the hold was placed. Each paragraph in this subsection lists, in bold type, a document that can cause a hold to be placed, followed by the method(s) to remove a hold placed pursuant to that document.

6.2.1. Draft DRO / Letter of Adverse Interest: If a benefit hold was placed due to receiving a draft DRO, or a letter of adverse interest or similar written notice, QC will direct the Plan’s recordkeeper to remove the hold upon receiving any of the following:

Executed DRO (at which time an Executed DRO benefit hold will commence); Subsequent court order to remove the hold, or that clearly indicates the Alternate Payee has no interest in the Participant’s Plan benefit; Plan Administrator’s written direction to remove the hold; or Notarized letter from the Alternate Payee, or letter from his/her attorney, that requests the removal of the hold, and that names the Plan and the Participant.

6.2.2. Executed DRO: If a benefit hold was placed due to receiving an Executed DRO, QC will direct the Plan’s recordkeeper to remove the hold ( 1) if it approves the DRO, or ( 2) upon receiving any of the following:

Subsequent Executed DRO that vacates or revises the prior Executed DRO (at which time a new Executed DRO benefit hold will commence);
Subsequent court order that terminates the Alternate Payee’s right to the Participant’ s Plan benefit, including an order to vacate the Executed DRO; or Plan Administrator’ s written direction to remove the hold.

6.2.3. Other Court Order / Joinder: If a benefit hold was placed due to receiving a court order, other than a DRO, or a joinder or other similar court document, QC will direct the Plan’s recordkeeper to remove the hold upon receiving any of the following:

Executed DRO (at which time an Executed DRO benefit hold will commence); Subsequent court order to remove the hold, that vacates the court order or joinder that caused the hold, or that clearly indicates the Alternate Payee has no interest in the Participant’s Plan benefit; or
Plan Administrator’s written direction to remove the hold.

6.2.4. Plan Administrator’ s Written Direction: If a benefit hold was placed due to receiving the Plan Administrator’ s written direction, QC will direct the Plan’s recordkeeper to remove the hold only upon receiving the Plan Administrator’ s subsequent written direction to remove the hold.

7. EFFECT OF REMOVING HOLD / SUBSEQUENT DRO
Approved DRO Before Hold Removal: If QC approves an Executed DRO before a benefit hold is removed, the Alternate Payee will receive payments from the Plan pursuant to the QDRO.

City Council 19 – 56 9/19/2023
54 No Approval Before Hold Removal: If QC does not approve an Executed DRO before a benefit hold is removed, the Participant will be permitted to elect to receive a distribution if he/she is otherwise eligible.

Approved DRO After Hold Removal: If QC approves an Executed DRO after a hold is removed, the QDRO will be applied on a prospective basis only.

8. MISCELLANEOUS

8.1. Fair Split of Participant’s Benefits
QC will not answer questions regarding whether a QDRO has fairly or equitably divided the Participant’s benefits among the Participant and Alternate Payee. Instead, QC’s role is limited to the technical requirements of DRO review and QDRO determination. It is the responsibility of the parties and/or their attorneys to determine what is fair and equitable, and to negotiate the QDRO’s substantive provisions.

8.2. Incorrect Payments
The Plan Administrator has the right to require the Participant and/or the Alternate Payee to return to the Plan any overpayment. An overpayment is any Plan payment ( or portion of a payment) to a party that was not required by the Plan or a QDRO. If the overpayment should have been paid to the other party, the Plan will recover the overpayment from the overpaid party and, in turn, will pay that amount to the other party.

8.3. QDROs Issued After Death
A DRO will not fail to qualify as a QDRO solely because it was submitted to the Plan Administrator after the death of the Participant or Alternate Payee. For example, if an attorney submits a draft DRO to be preapproved and the Participant or Alternate Payee dies before the DRO is signed by the court, the Plan Administrator would honor an Executed DRO submitted after the Participant’ s or Alternate Payee’s death if it otherwise would qualify as a QDRO.

8.4. Begin Alternate Payee’ s Benefit Payments
If QC approves a DRO, and if the Alternate Payee is eligible to begin receiving his/her assigned benefits, the Alternate Payee must contact Empower Retirement at 1-800-338-4015 to obtain the appropriate payment forms and instructions. The Alternate Payee should allow sufficient time subsequent to approval of the DRO for the Plan Recordkeeper to calculate and segregate the Alternate Payee’s assigned benefit, before contacting Empower Retirement.

8.5. Federal Taxes
The Internal Revenue Code provides that an Alternate Payee, who is the Participant’ s spouse or former spouse, is responsible for all federal taxes on Plan distributions to the Alternate Payee. On the other hand, for distributions to an Alternate Payee who is the Participant’ s child or other dependent, the Participant is responsible for all such federal taxes. A QDRO may not change these rules of federal taxation and, as a result, a DRO does not need to identify which party is responsible. If a DRO does address federal taxes, QC will not reject the DRO even if it is inconsistent with federal tax law. However, the Plan Administrator will report distributions as required by law, regardless of any conflicting provisions in the QDRO.

City Council 19 – 57 9/19/2023
55 QDRO MODEL FORM
NAME OF PARTY] )
Petitioner, ) Case No. ___________
Qualified Domestic Relations Order
and )
NAME OF PARTY] )
Respondent. )
This domestic relations order (“Order”) is intended to be a qualified domestic relations order (“QDRO”), as defined in Section 206(d)(3) of the Employee Retirement Income Security Act of 1974, as amended ERISA”), and in Section 414(p) of the Internal Revenue Code of 1986, as amended (“Code”).

1. Plan Name: This Order applies to the City of Santa Ana Deferred Compensation Plan (Plan), as well as to any successor plan to the Plan.

2. Participant Information: The name, last known address, social security number, and birth date of the Plan "Participant" is:

Name: _________________________________________
Address: _________________________________________
Email: _________________________________________
Social Security Number: See Personal Information Addendum Form Birth Date: See Personal Information Addendum Form
For security purposes, QDRO Consultants strongly encourages parties and/or their counsel to use the Personal Information Addendum Form.

Participant' s Attorney Information:

Attorney’s Name: _________________________________________ Address: ____________________________________________
Phone: _________________________________________
Email: _________________________________________

3. Alternate Payee Information: The name, last known address, social security number and birth date of the "Alternate Payee" is:

Name: _________________________________________
Address: _________________________________________
Email: _________________________________________
Social Security Number: See Personal Information Addendum Form Birth Date: See Personal Information Addendum Form
City Council 19 – 58 9/19/2023
56 For security purposes, QDRO Consultants strongly encourages parties and/or their counsel to use the Personal Information Addendum Form.

Alternate Payee's Attorney Information:

Attorney’s Name: _________________________________________ Address: _________________________________________
Phone: _________________________________________
Email: ________________________________________
The Alternate Payee shall have the duty to notify the Plan Administrator in writing of any changes in his/her mailing address subsequent to the entry of this Order.

4. State Domestic Relations Law: This Order is entered pursuant to the authority granted in the applicable domestic relations laws of the State of _________.

5. Marital Property Rights, Spousal Support, and/or Child Support: This Order relates to the provision of [marital property rights] [spousal support] [child support] to the Alternate Payee.

6. Benefit Assignment: This Order assigns to the Alternate Payee [____% OR $________] ( but in no event more than 100%) of the Participant’ s vested account balance in the Plan as of the Assignment Date or the closest valuation date thereto) (“Assignment Date”). The “Assignment Date” is In this blank enter the date of divorce, separation, or other appropriate or agreed upon date. Delete this instruction after filling in the blank.

Any outstanding Participant loan in the Plan shall not be included in the Participant’s vested account balance for purposes of determining the amount to be assigned to the Alternate Payee, and no portion of any such loan shall be assigned to the Alternate Payee. If the Participant’s account balance consists of different sub-accounts and/or is invested in different investment fund options, the benefit assignment to the Alternate Payee shall be allocated on a pro rata basis from such vested sub -accounts and/or investment fund options. The assigned benefit shall be adjusted for gains and/or losses from the Assignment Date through the date that the Plan segregates the Alternate Payee’s assigned benefit from the Participant’ s account balance.

7. QDRO Review and Determination Fee: A QDRO review and determination fee will be assessed against the Participant's account balance upon initial review of the DRO. However, once the final QDRO has been approved, the Plan Administrator will reduce the Alternate Payee's assigned share of the benefits by 50% of the fee.

8. Alternate Payee’s Separate Account: Upon determining that this Order is a QDRO, the Plan shall segregate the Alternate Payee’s assigned benefit into a separate account in the Alternate Payee’s name. The Alternate Payee’s account shall be invested in the same options and in the same proportions as the assigned benefits were invested prior to being assigned to the Alternate Payee.

9. Time and Form of Payment: The Alternate Payee may elect to receive a distribution from the Alternate Payee’s account as soon as administratively feasible following the date this Order is approved as a QDRO City Council 19 – 59 9/19/2023
57 or, if later, at the earliest date permitted under the Plan or in Code Section 414(p). The Alternate Payee may elect to receive a distribution from the Alternate Payee’s account in any form available to participants and alternate payees generally under the Plan’s provisions other than, if applicable, a joint and survivor annuity with respect to the Alternate Payee and a subsequent spouse. The Alternate Payee shall provide the Plan with any information and forms required to facilitate payment of the Alternate Payee’s account.

10. Participant’s Death: The Participant’s death shall have no impact on the Alternate Payee’s right to the Plan benefits assigned in this Order.

11. Alternate Payee’ s Death: If the Alternate Payee dies prior to complete distribution of the Alternate Payee’s Plan benefits, the Alternate Payee’s remaining Plan benefits shall be distributed to the Alternate Payee’s designated beneficiary( ies) or, in the absence of such designation, pursuant to the Plan’s default beneficiary provisions.

12. Impermissible Benefits: Nothing contained in this Order shall be construed to require the Plan (a) to provide any type or form of benefit, or any option, not otherwise provided under the Plan, (b) to provide increased benefits determined on the basis of actuarial value, or (c) to pay benefits to the Alternate Payee that are required to be paid to another alternate payee under another order previously determined to be a QDRO.

13. QDRO Determination and Notice: The Participant, Alternate Payee, and/or their representatives shall promptly deliver a copy of this Order to the Plan. As provided in ERISA Section 206(d) and in Code Section 414(p), the Plan shall determine whether the Order is a QDRO and shall provide written notice of such determination to the Participant, Alternate Payee, and, if applicable, their representatives.

14. QDRO Administration and Interpretation: Because this Order is intended to be a QDRO, the Order shall be administered and interpreted consistently with ERISA, the Code, and the Plan’s terms and procedures.

15. Court’s Jurisdiction: The Court shall retain jurisdiction over this Order, including to amend the Order if necessary to conform it to the original intent of the parties and/or to establish or maintain its status as a QDRO.

16. Overpayments: If the Participant receives Plan benefits that are assigned to the Alternate Payee in this Order, or if the Alternate Payee receives Plan benefits that are not assigned to the Alternate Payee in this Order, then the relevant party shall promptly return such overpayment to the Plan.

17. Participant’ s Actions: The Participant shall not take any action, or refrain from taking any reasonable action, that can circumvent the intent of this Order, or that can diminish the Alternate Payee’s rights provided in this Order.

18. Delivery of Order: Upon entry of this DRO, any of the parties shall immediately deliver a copy of this DRO to QDRO Consultants. The parties should securely submit a DRO at https://qdros.com/submit.

IT IS HEREBY ORDERED:

Executed on: ________________________
City Council 19 – 60 9/19/2023
58 Judge
City Council 19 – 61 9/19/2023
59 EXHIBIT A-2:

PERFORMANCE STANDARDS
for the City of Santa Ana Deferred Compensation Plan (457(b) Governmental Plan) Empower agrees to provide services in accordance with the performance standards stated herein.

In the event Empower does not meet the performance standards listed below, Empower will be given an opportunity to cure such failure. If Empower fails to meet the performance standard in the subsequent quarter, Empower agrees to forfeit revenue for each performance standard not met pursuant to the “Fees at Risk” column below. In no event, however, shall the total amount forfeited by Empower in any given calendar quarter exceed 10% of Empower’s quarterly Basic Plan Administration Fee determined as of the beginning of each calendar quarter based upon the average daily balance of Plan assets during the calendar quarter. For illustrative purposes, the calculation for quarterly revenue placed at risk would be :

A*B) *C], in which
A” is the quarterly Basic Plan Administration Fee for the 457(b) Plan; and B” is the average daily balance of Plan assets during the calendar quarter; and C” equals the lesser of the sum of the percentages attributed to each performance standard not met by Empower for a calendar quarter or 10%.

City Council 19 – 62 9/19/2023
60 Plan Sponsor &
Participant Service Minimum Service Standard Performance Measurement Fees at Risk Participant Contact
Center Hours of
Availability
Retirement Representatives
available 99% of time during
regular hours of service ( 8 a.m. to
10 p.m. EST, Monday through
Friday and Saturdays between
9:00 a.m. and 5:30 p.m. EST)
except for closings of NYSE,
holidays and shortened hours
associated with early market close
or holiday eves
Metric provided as part of the
quarterly Empower Service
Level Agreement Report

0.25% of quarterly plan
fees for each 0.1% below
the 99% benchmark with
maximum fee reduction
of 1%
IVR / internet Availability
99% of the time IVR/internet
available excluding regularly
scheduled maintenance
Metric provided as part of the
quarterly Empower Service
Level Agreement Report
1% of quarterly fees
Plan Reporting for Plan
Sponsor
99% of the time reports available
online - updated monthly and
nightly excluding regularly
scheduled maintenance
Metric provided as part of the
quarterly Empower Service
Level Agreement Report
1% of quarterly fees
Distribution of Form
1099R
Delivered prior to January 31 of
each calendar year, excluding
corrected 1099Rs
Metric provided as part of the
quarterly Empower Service
Level Agreement Report
1% of quarterly fees
City Council 19 – 63 9/19/2023
61 Plan Sponsor &
Participant Service Minimum Service Standard Performance Measurement Fees at Risk Participant Statement
Mailing
Availability
DC Plan statements mailed and
made available electronically, if
applicable, fifteen ( 15) Business
Days after quarter- end.

TRS Statements, if selected by
the Plan Sponsor, mailed and
made available electronically, if
applicable, twenty ( 20) Business
Days after quarter- end.

Twenty ( 20) Business Days
allowed for first statement coming
out of implementation of new
services.

Metric provided as part of the
quarterly Empower Client
Service Agreement Report
1% of quarterly fees
Disbursements
99% of participant disbursement
requests processed within two ( 2)
Business Days of completed
requests received in good order.

Transactions must be entered by
4 p.m. EST or close of market due
to shortened hours associated
with early market close / holiday
eves (+ 3 days applies for all
transactions including company
stock)
Metric provided as part of the
quarterly Empower Service
Level Agreement Report
1% of quarterly fees
Contribution and Loan
Repayment Processing
Contribution and loan repayment
processing completed within two
2) Business Days following
confirmation of totals by the Plan
Sponsor ( i.e. file that is in good
order). Posting of contributions to
Participant accounts occurs two
2) Business Days following the
ACH funding release.

Metric provided on the
quarterly Empower Service
Level Agreement Report
1% of quarterly fees
City Council 19 – 64 9/19/2023
62 Plan Sponsor &
Participant Service Minimum Service Standard Performance Measurement Fees at Risk Investment Transfers
99% of investment transfers
processed same Business Day if
participant direction received in
good order by Empower by 4 p.m.

EST, early close time of
investment, or close of market
due to shortened hours
associated with early market close
or holiday eves ( excluding
investment transfers involving
company stock)
Executed as part of
automated processes.

Accuracy will be consistent
with minimum service
standard unless otherwise
disclosed.

Reported as part of the
quarterly Empower Service
Level Agreement Report.
1% of quarterly fees
Empower shall not be liable for the performance standards and the revenue at risk stated herein for failure to meet any of the performance standards as a result of an interruption of any service provided under the Agreement or delayed or defective performance of such service arising out of any Force Majeure Event as described and in accordance with Section 12.7 of the Agreement. Empower shall maintain a reasonable disaster recovery plan and shall use its best efforts to resume services on a normal basis as soon as practicable.

City Council 19 – 65 9/19/2023
63 SCHEDULE B:

INVESTMENT ADVISORY & MANAGEMENT SERVICES SCHEDULE

LIST OF PLANS

1. City of Santa Ana Deferred Compensation Plan (“457(b) Plan”), 960140 This Investment Advisory and Management Services Schedule (“Schedule”) is entered into by the parties pursuant to the Master Services Agreement between Empower and Plan Sponsor dated October 1, 2023 (the “Agreement”). This Schedule shall be entered into between Empower Advisory Group, LLC, an Affiliate of Empower (hereinafter referred to as “Adviser”) and Plan Sponsor effective as of October 1, 2023 subject to change) (“Schedule Effective Date”). This Schedule hereby incorporates by reference, and each party agrees to be bound by, the terms of the Agreement. As such, this Schedule forms a separate and independent Investment Advisory and Management Services agreement for the Plan. Capitalized terms used but not defined herein shall have the meanings given to them in the Agreement. In the event of a conflict between the terms of the Agreement and this Schedule, this Schedule shall supersede and control, but only with regard to the Services ( defined below) rendered by Adviser with respect to the employee benefit plan(s) sponsored by Plan Sponsor. For the avoidance of doubt, the terms of this Schedule will not govern nor have any applicability to other relationships or services between Empower, or any other Empower Affiliate, and Plan Sponsor.

Plan Sponsor is engaging Adviser pursuant to this Schedule to provide investment advisory and analytic Services to certain Participants in the Plan(s) ( defined below) for which Empower provides recordkeeping, administrative and other Services for Plan Sponsor as set forth in the Agreement. Plan Sponsor maintains the Plan, and on behalf of itself, as Plan Sponsor, and on behalf of the Plan Administrator of the Plan, has the authority to appoint agents and service providers for the Plan. Plan Sponsor understands that Adviser has selected Morningstar Investment Management, LLC (“Subadviser”) to serve as an independent financial expert pursuant to Department of Labor Advisory Opinion 2001-09A (and any modifications or amendments thereto), to perform investment services including advisory Services and discretionary Managed Account Services, as further described in this Schedule. In consideration of these covenants, mutual representations and agreements contained herein, Adviser and Plan Sponsor agree as follows:

1. DEFINITIONS
Advisers Act” shall mean the Investment Advisers Act of 1940, as amended.

Managed Account Participant” shall mean a Participant participating in the Managed Account Service, or its successor service.

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64 Managed Account Service” shall mean Adviser’s discretionary investment advisory service, as further defined in this Schedule.

Online Advice Participant” shall mean a Participant using the Online Advice Service by accepting Adviser’s online investment service agreement or terms of use.

Online Advice Service” shall mean Adviser’s non-discretionary investment advisory service, Online Advice, or its successor, as further defined in this Schedule.

Opt-out Feature” shall mean a feature of the Managed Account Service selected by the Plan Sponsor through which Participants, designated by the Plan Sponsor, are automatically enrolled in the Managed Account Service, as further defined in this Schedule.

Participant” shall mean an eligible participant, beneficiary or alternate payee who is eligible for the Services.

Plan” shall mean the employee benefit plan or plans or other compensation programs or arrangements maintained by Plan Sponsor as listed in this Schedule ( as the same may be amended in writing by the parties from time to time). If more than one Plan is covered by this Schedule, any references herein to the Plan shall mean each of the Plans, unless the context requires otherwise.

Plan Administrator” shall mean the “ administrator” of the Plan as that term is defined under Section 3(16)(A) of ERISA and Section 414(g) of the Code, or such comparable person responsible for the administration of the Plan in the event the Plan is not subject to such ERISA or Code provisions.

Rollout Date” shall mean that date on which Adviser has made all of the Services provided under this Agreement available to Participants.

Schedule” means this Investment Advisory and Management Services Schedule, including any exhibits Exhibits”) attached hereto as of the Schedule Effective Date or hereafter as mutually agreed to in writing by the parties.

Services” shall mean the specific services with respect to the Plan covered by this Schedule (including the Exhibits attached hereto).

Subadviser” shall mean Morningstar Investment Management, LLC.

2. SERVICES PROVIDED BY ADVISER

2.1 This Schedule sets forth the terms and conditions pursuant to which Adviser agrees to provide Services with respect to the Plan. The terms and conditions of this Schedule are incorporated by City Council 19 – 67 9/19/2023
65 reference into each Exhibit attached hereto, without regard to an express reference therein. Adviser acknowledges and agrees that: ( i) it is registered with the Securities and Exchange Commission as an investment adviser under the Advisers Act, (ii) it is an investment adviser and fiduciary under the Advisers Act and is a fiduciary under ERISA to the extent it provides Services to Online Advice Participants, and (iii) it is an investment adviser and fiduciary under the Advisers Act and is an investment manager (as defined under Section 3(38) of ERISA) to the extent it provides Services to Managed Account Participants.

2.2 The parties specifically agree that no provision of this Schedule or any Exhibit will require Adviser to: ( i) provide investment advice to Plan Sponsor or Plan Administrator; ( ii) exercise any discretionary authority or discretionary control with respect to the management of the Plan; or (iii) have or exercise any discretionary authority or responsibility in the administration of the Plan, including the selection of the Opt-Out Feature of the Managed Account Service ( if applicable). Adviser has no discretion or responsibility to interpret provisions of the Plan or to determine eligibility, participation, or the right to receive benefits under the Plan.

2.3 Adviser shall take appropriate actions and maintain policies and procedures reasonably necessary to ensure Adviser does not engage in any nonexempt prohibited transactions under ERISA in providing Services hereunder. Adviser’s policies and procedures are designed to comply with applicable law, including Department of Labor Advisory Opinion 2001-09A ( and any modifications or amendments thereto), pursuant to which Adviser has delegated certain obligations under this Schedule to Subadviser, as described in Adviser’s Form ADV Brochure.

2.4 Adviser has authorized Empower Financial Services, Inc. (“EFSI”), an Affiliate of Adviser, and its licensed agents and registered representatives who are Empower employees (collectively referred to as “Agents”) to solicit, refer and market Adviser’s Services. In addition to their salary, such Agents may earn bonus compensation based upon engaging plan sponsors to offer EAG’s Services. Other Agents and Adviser representatives may be indirectly compensated through bonus compensation, in addition to their salary, for communication, education and/or assisting Participants to enroll in EAG’s Services.

Compensation paid to Agents or Adviser representatives does not increase the fees paid by the Plan and/or their Participants.

2.5 Nothing in this Schedule is intended to constitute legal or tax advice from Adviser to Plan Sponsor, or to any other party. Plan Sponsor understands that Adviser has not given and may not give legal advice. All issues should be reviewed and discussed with Plan Sponsor’s legal counsel and/or tax adviser.

2.6 Empower’s current Privacy Notice is provided as a part of this Schedule but shall not lessen any of Empower’s obligations regarding Personal Data hereunder.

City Council 19 – 68 9/19/2023
66 3. RESPONSIBILITIES OF PLAN SPONSOR

3.1 Plan Sponsor or its designated agents shall be responsible for providing to Adviser accurate data and information necessary to enable Adviser to perform the Services required under this Schedule, including but not limited to, timely and reasonable notification of employer-initiated events, the information, materials, Directions or other data referenced in any Schedule, and the information reasonably requested by Adviser to enable it to comply with federal law concerning Know Your Customer rules under the USA Patriot Act, in such form and at such time as the parties mutually agree. Adviser reserves the right to reject or return any documents, materials, or other information that are unreadable, corrupted, or which Adviser is otherwise unable to process. Plan Sponsor agrees to provide or to assist Adviser in obtaining all Participant data that is necessary to perform its duties under this Schedule, including but not limited to:
date of birth, income, gender, and state of residence. Plan Sponsor acknowledges that timely receipt of appropriate information is a prerequisite to the performance of Adviser’s Services and Adviser shall not be liable for any delay or failure in the performance under this Schedule due to Plan Sponsor’s failure to comply with the information submission deadlines established and communicated to Plan Sponsor by Adviser in a timely manner.

3.2 Plan Sponsor or Plan Administrator shall make all discretionary decisions with respect to the administration of the Plan relative to the Services and shall direct Adviser in accordance with such decisions. Plan Sponsor shall be responsible for selecting and monitoring the Investment Options offered through the Plan. In addition, Plan Sponsor agrees, for itself and on behalf of the Plan, that neither Adviser nor Subadviser shall have any authority or responsibility under this Schedule for the selection or monitoring of the Plan’s Investment Options, or the provision of investment advice to Plan Sponsor with respect to the Plan’s Investment Options. Plan Sponsor acknowledges that Empower, as the Plan’s recordkeeper, may facilitate the use and awareness of the Services during the Plan enrollment process or as otherwise requested by Plan Sponsor and Empower’s call center may refer Participants to Adviser’s investment adviser representatives if the call concerns the Plan or their Plan account. Plan Sponsor understands and agrees that, in the event the individual terminates or otherwise un-enrolls from the Managed Account Service, such individual’ s account shall remain invested in the Investment Options as selected by the Adviser or Subadviser prior to such termination or un-enrollment and that the individual or Plan Sponsor is responsible for any subsequent changes to the Investment Options.

3.3 Plan Sponsor shall be responsible for deciding whether to implement the Opt-Out Feature of the Managed Account Service and determining which Participants shall be subject to the Opt-Out Feature and direct Adviser with respect to such decisions. To the extent Plan Sponsor designates the Managed Account Service as the default investment for the Plan, Plan Sponsor shall be responsible for selecting an Investment Option for purposes of allocating individual accounts until such time as the Adviser begins management of a Managed Account Participant’ s account; provided, however, in the event the individual is not eligible for the Managed Account Service, such individual’ s account shall remain invested in the Investment Options selected by the individual or the Plan Sponsor until the individual or Plan Sponsor directs otherwise.

City Council 19 – 69 9/19/2023
67 3.4 Under the terms of this Schedule, Plan Sponsor appoints Adviser as an investment adviser or investment manager, as applicable. As an investment manager, Plan Sponsor Directs Adviser, without limitation, to initiate with Empower buys, sells, reallocations or other investment transactions and to calculate installment distributions, if applicable, under the Plan for Managed Account Participants. Plan Sponsor acknowledges and agrees that each Managed Account Participant will acknowledge Adviser at the time of participation in the Managed Account Service. Any Managed Account Participant enrolled in the Managed Account Service through the Opt-Out Feature or Plan default process will be deemed, by and through the Plan Sponsor, to have so acknowledged Adviser by the Managed Account Participant’ s continued participation in the Managed Account Service after the applicable deadline by which such Participant was required to have declined participation in the Managed Account Service. Plan Sponsor understands and acknowledges that: (i) Adviser does not effect investment transactions and that investment transactions will be effected by the appropriate party or agent chosen by the Plan Sponsor, including the Plan’s trustee or custodian; ( ii) Adviser will communicate, through Empower, information to initiate the investment transactions to such parties; and (iii) Empower will make available to Adviser the investment transaction information related to the investment allocations directed by Adviser. Plan Sponsor also agrees that transactions initiated by Adviser on behalf of Managed Account Participants shall not be subject to any Plan limitations or corporate policy restrictions, such as blackout periods ( other than a blackout period applicable to all Managed Account Participants at the same time), preclearance requirements, or other transaction restrictions, unless required by law.

3.5 Plan Sponsor acknowledges and agrees that it has received and read the supplemental Adviser’s Form ADV Brochure as required by Rule 204-3 of the Advisers Act.

3.6 Plan Sponsor understands and agrees that the Plan’s Investment Options shall be held by a custodian or trustee duly appointed by Plan Sponsor. Except with respect to the fee deduction described in Section 4 of this Schedule, nothing contained herein shall be deemed to Direct Adviser to take or receive physical possession of any of the assets of the Plan or to confer custody of such assets upon the Adviser within the meaning of Rule 206(4)-2 of the Advisers Act. Adviser does not have any proxy voting or other execution powers under the Plan, the Services, this Schedule or otherwise. Plan Sponsor has designated a person or persons other than Adviser to vote proxies with respect to the Plan’s Investment Options.

3.7 Adviser shall be entitled to rely upon and act upon any instruction, certification, or Direction received (whether in writing, orally, by telephone, voice response system, fax or other teleprocess, or by other electronic means or other medium, including internet or e-mail transmission, acceptable to Adviser) from any person Adviser reasonably believes to be so authorized to provide such Direction. Adviser shall have no duty to inquire or to question the accuracy or completeness of any data or Direction provided to it.

3.8 Plan Sponsor represents that the Plan is qualified under Section 401(a) of the Code, where applicable, that the Plan Administrator has been duly appointed under the Plan, and that the person executing this Schedule is authorized to do so. Plan Sponsor shall be responsible for maintaining the Plan’s documents, including any amendments thereto based upon design modifications, for determining City Council 19 – 70 9/19/2023
68 operational compliance of the Plan with Plan documents, and, where applicable, for ensuring that the Plan is qualified under Section 401(a) of the code and its related trust is tax-exempt under Section 501(a) of the Code. Plan Sponsor will notify Adviser promptly if Plan Sponsor should learn of any facts or of any regulatory action or prospective action which may result in the Plan ceasing to be qualified, where applicable, under Section 401(a) of the Code. Plan Sponsor acknowledges that while Adviser may possess and consult a copy of the Plan, trust agreement or related document(s), the possession or consultation of those documents shall not alter or expand Adviser’s responsibilities under this Schedule. If the Services will be offered in a non-qualified plan, Plan Sponsor has reviewed the form of payment of Adviser’s fees and determined that it is appropriate given the design and operation of the non-qualified plan.

City Council 19 – 71 9/19/2023
69 4. FEES & CHARGES

4.12 Adviser shall be entitled to compensation for the Services it provides in accordance with the fee provisions set forth in Exhibit B-1 attached hereto. Fees will be deducted from the Plan’s trust or other funding vehicle, charged to Participant accounts, or invoiced to the Plan Sponsor as elected in the applicable Schedule or as directed by Plan Sponsor. Plan Sponsor shall be responsible for determining that fees paid are reasonable expenses of administering the Plan.

4.13 Plan Sponsor acknowledges and agrees the Managed Account Service fees will be deducted directly from Managed Account Participant accounts in arrears. Plan Sponsor Directs Empower to collect these fees on behalf of Adviser and to deduct fees from Managed Account Participant accounts in accordance with the Service elections and fees described in Exhibit B-1 attached hereto.

4.14 Adviser may provide additional services pursuant to Direction from the Plan Sponsor. Any fees for such additional services will be agreed upon by Adviser and the Plan Sponsor prior to the provision of additional services.

5. PRIVACY
Adviser acknowledges that it is a “financial institution,” within the meaning of Regulation S -P, Privacy of Consumer Financial Information, issued by the Securities and Exchange Commission (“ Reg S-P”) along with the GLBA and other applicable federal and state laws. Adviser acknowledges and agrees that it receives Personal Data which constitutes “ personally identifiable financial information,” within the meaning of Data Protection Laws. Adviser has adopted a Privacy Notice, which will apply to Personal Data, that may be amended from time to time.

6. FIDUCIARY INDEMNIFICATION
In addition to the Liability & Indemnification provision set forth in Section 9 of the Agreement, Adviser shall also indemnify the Plan Sponsor from Damages to the extent resulting from Adviser’s breach of its fiduciary duties under ERISA with respect to the Services as described in this Schedule.

7. TERM & TERMINATION

7.1 Term. Either party may terminate this Schedule with ninety (90) days written notice to the other party of its intent to terminate unless terminated in accordance with the applicable provisions of Section 7.2 of this Schedule.

7.2 Termination. This Schedule shall terminate automatically in the following circumstances:

7.2.1 Either party notifies the other of that it has determined in good faith that the Schedule is not consistent with its fiduciary duties under ERISA or applicable federal or state law; or
City Council 19 – 72 9/19/2023
70 7.2.2 The Agreement or the Recordkeeping Services Schedule between Plan Sponsor and Empower terminates or expires; or

7.2.3 The agreement between Adviser and Subadviser terminates or expires and Adviser is unable to contract with a suitable replacement to serve as a Subadviser.

7.3 Effect of Termination. As of the effective date of the termination of this Schedule, Adviser will terminate Participant access to the Services and cease providing any Services to Participants. Plan Sponsor will notify Participants, including Online Advice Participants and Managed Account Participants, of the termination as soon as practicable. Adviser may assist Plan Sponsor in notifying Participants, Online Advice Participants and Managed Account Participants regarding the termination of Services; provided, however, to the extent Plan Sponsor requests such assistance, Adviser reserves the right to charge Plan Sponsor all reasonable fees, costs or expenses incurred by Adviser in connection with the provision of such assistance. Termination of the Schedule does not relieve Plan Sponsor or Managed Account Participants of their respective obligations, if any, to compensate Adviser for Services rendered through the effective date of such termination. If applicable, Adviser shall reimburse Plan Sponsor or Participants for any prepaid amounts that relate to the provision of Services after the effective date of termination.

8. AGENTS
Plan Sponsor acknowledges that Adviser has delegated certain of its obligations to Subadviser and that Adviser reserves the right, in its sole discretion, to replace Subadviser upon reasonable prior notice to Plan Sponsor. In the event, the Subadviser terminates its agreement with the Adviser and provides advance notice to the Adviser, Adviser will notify the Plan Sponsor of such change as soon as reasonably practicable.

If the Subadviser replacement is deemed unsatisfactory by the Plan Sponsor, the Plan Sponsor may terminate this Schedule at any time in accordance with Section 7. Adviser represents that Subadviser is not affiliated with Adviser or Empower and that Adviser has entered into an agreement with Subadviser that includes representations that the Subadviser: ( i) is registered with the Securities and Exchange Commission as an investment adviser under the Advisers Act, and (ii) will maintain the required federal or state investment advisory registrations that permit it to perform its obligations under its agreement with Adviser, and (iii) will act, at all times in providing the methodology and software for Adviser’s Services, in conformity with the requirements imposed upon Subadviser as an Subadviser under Department of Labor Advisory Opinion 2001-09A (and any modifications or amendments thereto), to the extent applicable to the Services.

9. NOTICES
All formal notices required by this Schedule will be in writing and shall be sent to Adviser as set forth below and to the most current Plan Sponsor and trustee address on file with Adviser. All notices sent shall be effective upon receipt.

To Adviser:

City Council 19 – 73 9/19/2023
71 Ken Verzella (or successor)
VP, Participant Advisory Services
Empower Advisory Group, LLC
8515 East Orchard Road
Greenwood Village, CO 80111
with a copy to:

Empower Advisory Group, LLC
8515 East Orchard Road
Greenwood Village, CO 80111
Attn: General Counsel
By signing this Schedule, the parties certify that it’s to be to be executed by their respective duly authorized officers as of the Schedule Effective Date.

By signing this Schedule, Plan Sponsor acknowledges receipt of the discretionary and non -discretionary investment advisory fees disclosed in this Schedule, and the parties certify they have read and understood it, they agree to be bound by its terms, and they have the authority to sign it . Each party agrees that this Agreement and any other documents to be delivered in connection herewith may be electronically signed, and that any electronic signatures reasonably believed to be genuine on this Agreement or such other documents are the same as handwritten signatures for the purposes of validity, enforceability, and admissibility. This Schedule is not binding on either party until signed by both parties.

EMPOWER ADVISORY GROUP, LLC CITY OF SANTA ANA
Signature Signature
Ken Verzella _____________________
Printed Name Printed Name
Vice President, Participant Advisory Services
Title Title
Date Signed Date Signed
City Council 19 – 74 9/19/2023
72 EXHIBIT B-1:

DISCRETIONARY INVESTMENT ADVISORY AND NON -DISCRETIONARY SERVICES The parties agree that the Services under this Schedule will commence upon a date as directed by the Plan Sponsor and mutually agreed to by the parties, as administratively and operationally feasible.

1. GENERAL DESCRIPTION OF SERVICES

1.1 Adviser provides a full suite of discretionary and non -discretionary investment advisory services to eligible Participants as selected by the Plan Sponsor. Such services may include set -up services, communications, reporting, investment recommendations, and initiation of investment transactions, subject to the terms and conditions of the Schedule and this Exhibit, as the same may be amended in writing by the Parties from time to time.

1.2 As part of its Services, Adviser provides Participants access by telephone to the telephone call center (investment adviser representatives available from 7:00 a.m. to 8:00 p.m. Central Time, Business Days), and Adviser shall provide Participants, and designated representatives of Plan Sponsor, web access to Plan and Participant account information, subject to periodic maintenance and system availability.

2. SERVICE ELECTIONS

2.1 Managed Account Service.

2.1.1 As further described in Adviser’s Form ADV Brochure, the Managed Account Service provides discretionary advisory services, consisting of personalized portfolios created by Subadviser based upon the Investment Options available in the Plan, to Managed Account Participants.

The Managed Account Service allocates enrolled Participant accounts to personalized portfolios, and automatically rebalances portfolio allocations if Adviser believes rebalancing to be appropriate.

2.1.2 Unless otherwise agreed to by the parties, Adviser will construct portfolios using the Plan’s core Investment Options (“ Core Investment Options”), which are those Investment Options selected for use in the Plan by Plan Sponsor that provide investment choices under the following asset categories: Fixed Income/Cash, Bond, Large Cap, Small/Mid Cap, and International.

2.1.3 Core Investment Options do not include any employer stock alternatives or self - directed brokerage option alternatives. Unless the Plan Sponsor restricts Adviser from selling employer stock held in an account managed by Adviser, Adviser will liquidate employer stock held in an account that Adviser manages. The Plan must select and at all times maintain Core Investment Options that cover the broad asset categories in order to utilize the Managed Account Service and the Online Advice Service.

Managed Account Participants may further customize their portfolio by providing additional information to Adviser by phone or online and such information shall be considered by Subadviser to determine portfolio recommendations for the Managed Account Participant. Adviser shall periodically review and rebalance the City Council 19 – 75 9/19/2023
73 Managed Account Participant’ s portfolio.

2.1.4 A Managed Account Participant may cancel his or her participation in the Managed Account Service by calling Adviser’s representative or through the website. Upon a Managed Account Participant terminating participation in the Managed Account Service, the Managed Account Participant is solely responsible for the investment of his or her Plan account.

2.1.5 Data requirements for Enrolling Participants.

2.1.5.1 Subject to the information below, if Adviser does not have required indicative data for an Enrolling Participant, the Enrolling Participant will not be enrolled into the Managed Account Service.

2.1.5.2 Plan Sponsor may provide Adviser with default data for use in processing enrollments for Enrolling Participants, and in advising Participant accounts. If Plan Sponsor provides Direction to use default data, such as income assumptions, Plan Sponsor agrees that use of such default data is consistent with Adviser’s execution of its fiduciary responsibility in providing investment advice to Participants.

2.1.5.3 Gender Assumption. If gender information is missing on any Participant, Plan Sponsor Directs Adviser to default gender assumption to female, unless Plan Sponsor otherwise Directs Adviser, for purposes of processing Managed Account Service enrollment.

2.1.5.4 Date of Birth. If a Participant's date of birth is beyond the mortality tables used by the independent financial expert, or the Participant’s date of birth provided to Adviser is invalid, the Participant will not be eligible to be enrolled into the Service.

2.2 Online Advice Service. Adviser shall provide access to the Online Advice Service to Participants. For the Online Advice Service, Adviser shall provide non-discretionary advisory services, consisting of investment recommendations created by Subadviser based upon the Investment Options available in the Plan, to Online Advice Participants. Online Advice Participants shall be responsible for implementing the investment recommendations. Beyond the initial recommendation, Adviser is not responsible for providing additional investment recommendations or the management of an Online Advice Participant’s account. The Online Advice Service is only available through websites supported by Empower and Subadviser. Managed Account Participants are not eligible for the Online Advice Service while participating in the Managed Account Service.

3. COMMUNICATION AND ONGOING MAINTENANCE

3.1 Enrollment. Plan Sponsor agrees that Adviser will conduct, (at no additional charge to Plan Sponsor), an education/enrollment campaign as part of the rollout of the Services to all eligible Participants and an annual campaign thereafter. The campaign materials will be provided to each Participant and may include, but are not limited to a descriptive brochure, descriptive letter from Plan City Council 19 – 76 9/19/2023
74 Sponsor, enrollment form, follow-up communication and other appropriate materials. Participants can enroll in the Managed Account Service through an online website (accessed through the Plan’s participant website or enrollment site), Adviser’s investment adviser representatives or by returning an enrollment form.

3.2 Ongoing Communications.

3.2.1 Communication and ongoing maintenance includes monitoring the use of Services, and integrating Services communications into the Plan’s overall communications campaign, including enrollment materials, forms, web site, and group meetings.

3.2.2 As part of a Participant’s enrollment in the Managed Account Service, the Participant will receive the Managed Account Service welcome kit shortly after enrollment. The Participant will receive an annual kit shortly after their birthday. Each kit provides the participant an update on their account and reaching their retirement goals. Standard materials may include a discussion of Services in enrollment/ education materials, print/email communications specific to the Services, on the website, and/or in personalized Participant materials. Additional or custom Participant communications materials may be used by Adviser and may be paid for by Adviser, Empower or the Plan Sponsor. Such additional or custom communications may include targeted marketing techniques based upon participant demographical and/or account data (including but not limited to age, income, deferral rates, current investment elections) to identify Participants who may benefit from participation in the Managed Account Service .

4. ADVISORY AND PORTFOLIO MANAGEMENT SERVICES FEES
Managed Accounts per Participant Annual Fee
A. Participant
Account
Balance
Managed Account
Annual Fee
First $100,000 of account balance 0.45 %
Next $150,000, up to $250,000 account balance 0.35 %
Next $150,000, up to $400,000 account balance 0.25 %
Amounts greater than $400,000 0.15 %
For example, if a Participant’s account balance subject to the Managed Account Service is $50,000, the fee is 0.45% of the account balance. If the account balance subject to the Managed Account service is $500,000, the first $100,000 will be subject to a fee of 0.45%, the next $150,000 will be subject to a fee of 0.35%, the next $150,000 will be subject to a fee of 0.25%, and amounts over 400,000 will be subject to a fee of 0.15%.

5. ADDITION OF NEW PLANS
Tax-deferred plans not listed at the top of this Schedule B that are added to Plan Sponsor’ s program after the Effective Date will not be included in this Agreement, and will be subject to additional fees.

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75 6. LIMITATIONS AND INVESTMENT OPTION CHANGES
Services will have limited capabilities for purposes of enrollment, rebalancing or reforecasting for up to ten 10) business days following changes to the investment option lineup. Other functionality will be available during this time. Adviser and Subadviser need to conduct a new analysis of the available Investment Option array to accommodate these changes. This analysis will take approximately 10 business days, during which time, Online Investment Advice, and the Managed Account Service will not be available for Participant use.

Once the analysis is complete, Online Investment Advice and the Managed Account Service will once again be available.

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76 EXHIBIT B-2:

EAG ADV BROCHURE
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77 City Council 19 – 80 9/19/2023
78 City Council 19 – 81 9/19/2023
79 City Council 19 – 82 9/19/2023
80 City Council 19 – 83 9/19/2023
81 City Council 19 – 84 9/19/2023
82 City Council 19 – 85 9/19/2023
83 City Council 19 – 86 9/19/2023
84 City Council 19 – 87 9/19/2023
85 City Council 19 – 88 9/19/2023
86 City Council 19 – 89 9/19/2023
87 City Council 19 – 90 9/19/2023
88 City Council 19 – 91 9/19/2023
89 City Council 19 – 92 9/19/2023
90 City Council 19 – 93 9/19/2023
91 City Council 19 – 94 9/19/2023
92 City Council 19 – 95 9/19/2023
93 City Council 19 – 96 9/19/2023
94 City Council 19 – 97 9/19/2023
95 Exhibit 5
City of Santa Ana - Insurance Requirements
Empower shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder and the results of that work by the Empower, his agents, representatives, employees or subcontractors.

MINIMUM SCOPE AND LIMIT OF INSURANCE
Coverage shall be at least as broad as:

1. Commercial General Liability (CGL): Insurance Services Office (ISO) Form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than 1,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location ( ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit.

2. Automobile Liability: ISO Form Number CA 00 01 covering any auto (Code 1), or if Contractor has no owned autos, hired, (Code 8) and non-owned autos ( Code 9), with limit no less than 1,000,000 per accident for bodily injury and property damage.

3. Workers’ Compensation insurance as required by the State of California, with Statutory Limits, and Employers’ Liability insurance with a limit of no less than $ 1,000,000 per accident for bodily injury or disease and disease policy limit.

4. Professional Liability, with limits no less than $1,000,000 per occurrence or claim, and 2,000,000 policy aggregate.

If the Empower maintains broader coverage and/or higher limits than the minimums shown above, the City requires and shall be entitled to the broader coverage and/or the higher limits maintained by Empower. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City.

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96 Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions:

Additional Insured Status
The City, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability from the work or operations performed by Empower including materials, parts, or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an endorsement to Empower’s insurance.

Primary Coverage
For any CGL claims related to this contract, Empower’s insurance coverage shall be primary coverage as respects the City, its officers, officials, employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of Empower’ s insurance and shall not contribute with it.

Notice of Cancellation
Upon written request, Empower will offer proof of insurance renewal or extension within 30 days following the expiration date of any of the policies required. Such certificate(s) shall suffice as evidence that required insurance is maintained.

Waiver of Subrogation
Empower hereby grants to City a waiver of any right to subrogation which any insurer of Empower may acquire against the City by virtue of the payment of any loss under such insurance. Empower agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer.

Self-Insured Retentions
Self-insured retentions must be declared to the City. The City may require the Consultant to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self -insured retention may be satisfied by either the named insured or City.

Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in the state with a current A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the City.

City Council 19 – 99 9/19/2023
97 Claims Made Policies
If any of the required policies provide coverage on a claims-made basis:

1. The Retroactive Date must be shown and must be before the date of the contract or the beginning of contract work.

2. Insurance must be maintained and evidence of insurance must be provided for at least three (3) years after completion of the contract of work.

3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a Retroactive Date prior to the contract effective date, Empower must purchase “extended reporting” coverage for a minimum of three (3) years after completion of contract work.

Verification of Coverage
Empower shall furnish the City with original Certificates of Insurance including all required amendatory endorsements ( or copies of the applicable policy language effecting coverage required by this clause) to City before work begins. However, failure to obtain the required documents prior to the work beginnin g shall not waive Empower’ s obligation to provide them.

Subcontractors
If any subcontractors are engaged by Consultant specifically for the provision of services to the Entity, subcontractors’ insurance coverages may or may not comply with the Entity’s minimum insurance requirements. Consultant agrees that it retains responsibility for performance of all services herein, including components performed by subcontractors.

Special Risks or Circumstances
City reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. However, if City requires new limits or coverage that exceed Empower’s current limits or coverage then City will be responsible for these additional premium costs.

City Council 19 – 100 9/19/2023
City of Santa Ana_Master Services
Agreement_Empower Response to Insurance
Exhibit 8.17.23_clean_Empower signed
Final Audit Report 2023- 08-31
Created: 2023- 08-31
By: Kristin Andrade ( kandrade@santa- ana. org)
Status: Signed
Transaction ID: CBJCHBCAABAASyaE- H4pT4Z- 5tsigIsO3MvnrJFaseLc City of Santa Ana_Master Services Agreement_Empower Resp onse to Insurance Exhibit 8.17.23_clean_Empower signed" Histo ry
Document created by Kristin Andrade ([email protected]) 2023- 08- 31 - 3:16:37 PM GMT
Document emailed to Kathryn Downs ([email protected]) for signature 2023- 08- 31 - 3:17:26 PM GMT
Email viewed by Kathryn Downs ( kdowns@santa- ana.org)
2023- 08- 31 - 3:17:43 PM GMT
Document e-signed by Kathryn Downs ([email protected]) Signature Date: 2023- 08-31 - 3:18:05 PM GMT - Time Source: server Agreement completed.
2023- 08- 31 - 3:18:05 PM GMT
City Council 19 – 101 9/19/2023
City of Santa Ana
Police Department
www.santa-ana.org/police
20 20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
September 19, 2023
TOPIC: Policy Manual Maintenance and Support to the Police Department

AGENDA TITLE
Approve Master Service Agreement with Lexipol, LLC to provide Policy Manual Maintenance and Support to the Police Department (General Fund and Non-General Fund)

RECOMMENDED ACTION
Authorize the City Manager to execute an agreement with Lexipol, LLC for the period of October 1, 2023 through September 30, 2026, to provide policy manual maintenance, support, and training services to the Police Department in an amount not to exceed $175,573.29, subject to non-substantive changes approved by the City Manager and City Attorney.

DISCUSSION
Proposal
Lexipol, LLC (“Lexipol”) proposes to provide the Santa Ana Police Department (“SAPD”) with web-based law enforcement policy manual, maintenance, support, and training services. The agreement includes Annual Law Enforcement Policy & Daily Training Bulletin (DTB) Subscription, Annual Custody Policy & DTB Subscription, Annual Corrections Supplemental Manual, and CorrectionsOne Academy. CorrectionsOne Academy is an online training platform that provides courses certified through California Board of State and Community Corrections (BSCC) for annual continuing education requirements. The Lexipol Law Enforcement & Custody Policy Manual has over 150 policies based on federal and state laws, regulations, and law enforcement best practices. CorrectionsOne Academy also includes over 550 courses, training videos, and management features to meet annual training mandates.

City Council 20 – 1 9/19/2023
Policy Manual Maintenance and Support the Police Department September 19, 2023

What is Lexipol?
Lexipol provides a cost-effective model that protects and maximizes taxpayer resources. Lexipol provides law enforcement employees the knowledge, skills, and abilities to protect their communities by crafting legally sound policies and procedures.

Lexipol does not act as a policy maker; SAPD has the responsibility to make policy decisions and customize policies to align with the community’s needs and the Department’s values. Lexipol’s policies are developed to align with state and federal laws, court decisions, and provide officers with guidance to improve policing outcomes and minimize risk. Compliance with sound policies, coupled with proper supervision and disciplinary action, leads to risk reduction.

Lexipol’s policy management is accessible online and via mobile devices, and includes:
• Comprehensive guidance that complies with federal and state laws and regulations and provides the ability to customize policy to fit Department and community needs • Policy updates as laws and regulations change
• Policy implementation assistance from qualified professionals • Scenario-based Daily Training Bulletins with tests to reinforce and demonstrate policy comprehension
What About Community Input?
Lexipol’s model does not prevent community input in enacting policies. In fact, SAPD has modified approximately 50% of the Lexipol policy content incorporating the community’s input, needs, and values in many key policies including Body Worn Cameras, Cite and Release, Vehicle Tow and Release, Criminal Organizations, and Immigration Violations. These are examples of policies customized with community input. Pursuant to state law, all of SAPD’s policies and procedures are available online for members of the community to review and provide comment, if so desired.

Additionally, the newly formed Police Oversight Commission has the authority to conduct public meetings to educate the community on the purpose of the Commission and provide a forum for discussions about police policies, practices, and procedures. (SAMC 2-665(j)).

What About the Use of Force Policy?
Lexipol’s use of force policy aligns with, and has been revised internally to, mirror state law. The use of force policy requires officers to intervene to stop uses of excessive force, it prohibits chokeholds and carotid restraints, and requires de-escalation tactics when time and circumstances permit.

City Council 20 – 2 9/19/2023
Policy Manual Maintenance and Support the Police Department September 19, 2023

How are Lexipol’s Policies Developed?
Lexipol’s policies are developed by legal teams who access numerous sources when developing best practice policy guidance and who monitor major court decisions, legislation, and emerging trends affecting law enforcement operations. Lexipol provides periodic updates in response to legislative mandates, case law, and evolving law enforcement best practices. Lexipol archives departmental policies and tracks changes, facilitating improved documentation of policy revisions. Lexipol also has a mechanism in place that documents officers who have reviewed policies to ensure their training records are up to date. The Department has subscribed to Lexipol for over ten years, which has been an asset to the Department’s training program.

What Are Daily Training Bulletins?
In addition, Lexipol provides Daily Training Bulletin (“DTB”) services which are designed to assist law enforcement employees learn the content of the policy manual and the practical application of the policies. To ensure understanding and proficiency, Lexipol furnishes 365 customizable, scenario-based training bulletins that link directly to the policy manual each year. The DTBs address uses of force, vehicle operations, discrimination and harassment, and various other law enforcement risk management topics. The Police Department may customize DTBs to address agency-specific topics and scenarios.

What Will the Department do Without Lexipol?
Without Lexipol, SAPD will not be permitted to utilize Lexipol’s copyrighted materials and will immediately be required to assemble an entire team of professionals, including attorneys, to research revise, draft, oversee, and maintain oversight of over 150+ policies and 90+ procedures excluding Jail policies and procedures. Moreover, there is no governmental entity or agency that develops and provides policies to law enforcement agencies. As such, agencies are left to do this on their own, with very limited resources.

Importantly, the City is a member of Independent Cities Risk Management Authority (ICRMA), a risk pooling and risk management entity that strives to lessen the liability exposure and insurance costs to their member cities in general. Therefore, due to the increasing costs of insuring and litigating police liability claims and lawsuits, ICRMA has implemented this plan to assist member cities in developing and implementing their police practices. Lexipol provides police policies, best practices, and training consistent with California statutes and policing issues in today’s environment, while helping police departments prepare for the future. This consistency provides insurers with a higher level of confidence that the potential for police liability claims and lawsuits will remain manageable instead of skyrocketing. If the costs continue to rise exponentially, the alternative will result in insurance companies, excess insurers, and reinsurers pulling out of insuring California municipalities all together which will cause municipalities to pay all claims costs from dollar one to infinity.

City Council 20 – 3 9/19/2023
Policy Manual Maintenance and Support the Police Department September 19, 2023

What is the Cost for a Three Year Subscription?
The First-year subscription fee is $67,949, which includes a one-time Jail manual implementation cost. The Board of State and Community Corrections (BSCC) will pay for the costs associated with the Lexipol CorrectionsOne subscription for the agreement. CorrectionsOne subscription term was set to begin July 1, 2023. The City receives subvention from BSCC for the training of eligible corrections officers. BSCC will pay $7,653 of Year One of the agreement. The subscription renewal fees for the Year Two will be $52,653.31, of which BSCC will pay for $6,300. Year Three of the agreement will be $54,970.98 and BSCC will pay for $6,300. At the conclusion of the three-year term, the total amount paid to Lexipol will be $175,573.29.

FISCAL IMPACT
Funding is available in the FY 2023-24 budget and funding for subsequent fiscal years will be included in the proposed budgets for City Council consideration as follows:

Fiscal Year Accounting Unit –
Account No. Fund Description Accounting Unit – Account No. Description Amount FY 23-24 01114475-62140 General Fund
PD Jail Operations,
Implementation,
Subscriptions
$30,143.09
FY 23-24 01114410-62140 General Fund PD Training Services, Subscriptions $30,152.91
FY 23-24 02414401-62140 Police Activities &
Programs Fund
Police Special Rev-STC
Program, Subscriptions $7,653.00
FY 24-25 01114475-62140 General Fund PD Jail Operations, Subscriptions $14,692.75
FY 24-25 01114410-62140 General Fund PD Training Services, Subscriptions $31,660.56
FY 24-25 02414401-62140 Police Activities &
Programs Fund
Police Special Rev-STC
Program, Subscriptions $6,300.00
FY 25-26 01114475-62140 General Fund PD Jail Operations, Subscriptions $15,427.39
FY 25-26 01114410-62140 General Fund PD Training Services, Subscriptions $33,243.59
FY 25-26 02414401-62140 Police Activities &
Programs Fund
Police Special Rev-STC
Program, Subscriptions $6,300.00
Total $175,573.29

EXHIBIT(S)

1. Agreement with Lexipol

2. Independent Cities Risk Management Authority (ICRMA), Police Liability Risk Control Plan Submitted By: David Valentin, Police Chief
Approved By: Kristine Ridge, City Manager
City Council 20 – 4 9/19/2023

MASTER SERVICE AGREEMENT
Agency Name DEPARTMENT NAME Santa Ana Police Department Agency Address DEPARTMENT ADDRESS 60 Civic Center Plz POB 1981 CITY, STATE ZIP Santa Ana, CA 92701
Attention
Lexipol's Address 2611 Internet Boulevard, Suite 100
Frisco, TX 75034
Effective Date INSERT EFFECTIVE DATE 10/1/2023
This Master Service Agreement (the “Agreement”) is entered into by and between Lexipol, LLC, a Delaware limited liability company ("Lexipol"), which may include one or more Lexipol subsidiary entities, and the Agency identified above.

This Agreement consists of:
(a) this Cover Sheet
(b) Exhibit A - Selected Services and Associated Fees
(c) Exhibit B - Terms and Conditions Specific to this Agreement Each individual signing below represents and warrants that they have full and complete authority to bind the party on whose behalf they are signing to all terms and conditions contained in this Agreement.

DEPARTMENT NAME (STATE) Lexipol, LLC
Signature See below Signature
Print Name : Print Name:

Title: Title:

Date: Date:

Jan Roos
Vice President & General Counsel
8-14-2023
City Council 20 – 5 9/19/2023
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written.

ATTEST: CITY OF SANTA ANA
JENNIFER L. HALL
City Clerk
APPROVED AS TO FORM:

SONIA R. CARVALHO
City Attorney

KRISTINE RIDGE
City Manager
RECOMMENDED FOR APPROVAL:

By:

TAMARA BOGOSIAN
Senior Assistant City Attorney

DAVID VALENTIN
Chief of Police
City Council 20 – 6 9/19/2023
Exhibit A
Selected Services and Assciated Fees
Agency is purchasing the following:

TERM ONE

DESCRIPTION TERM UNIT PRICE DISCOUNT EXTENDED
Jail Policy Manual Implementation, TiersI, II & III One-time cost 19,000.00 15% $ 16,150.00 CorrectionsOne Academy (Prorated + 2 monthsto align wit 7/1/2023 - 9/30/2024 7,653.00 $ 7,653.00 Annual Law Enforcement Policy & DTB Subscription 10/1/2023 - 9/30/2024 30,152.91 0% $ 30,152.91 Annual Custody Policy & DTB Subscription 10/1/2023 - 9/30/2024 12,388.16 0% $ 12,388.16 Annual Corrections Supplemental Manual (SPS) 10/1/2023 - 9/30/2024 1,604.93 0% $ 1,604.93 TERM ONE TOTAL $ 70,799.00 $ 67,949.00
Term One Subscription Total $ 67,949.00

TERM TWO

DESCRIPTION TERM UNIT PRICE DISCOUNT EXTENDED
CorrectionsOne Academy (Prorated + 2 monthsto align wit 10/1/2024 - 9/30/2025 $ 6,300.00 0% $ 6,300.00 Annual Law Enforcement Policy & DTB Subscription 10/1/2024 - 9/30/2025 $ 31,660.56 0% $ 31,660.56 Annual Custody Policy & DTB Subscription 10/1/2024 - 9/30/2025 $ 13,007.57 0% $ 13,007.57 Annual Corrections Supplemental Manual (SPS) 10/1/2024 - 9/30/2025 $ 1,685.18 0% $ 1,685.18 0%
TERM TWO TOTAL $ 52,653.31 $ 52,653.31
Term Two Subscription Total $ 52,653.31

TERM THREE TOTAL

DESCRIPTION TERM UNIT PRICE DISCOUNT EXTENDED
CorrectionsOne Academy (Prorated + 2 monthsto align wit 10/1/2025 - 9/30/2026 $ 6,300.00 0% $ 6,300.00 Annual Law Enforcement Policy & DTB Subscription 10/1/2025 - 9/30/2026 $ 33,243.59 0% $ 33,243.59 Annual Custody Policy & DTB Subscription 10/1/2025 - 9/30/2026 $ 13,657.95 0% $ 13,657.95 Annual Corrections Supplemental Manual (SPS) 10/1/2025 - 9/30/2026 $ 1,769.44 0% $ 1,769.44 0% $ -
TERM THREE TOTAL $ 54,970.98 $ 54,970.98
Term Three Subscription Total $ 54,970.98
Total Not to Exceed $175,573.29
Exhibit B
Terms and Conditions of Service

1. Definitions. For purposes of Lexipol’s Terms and Conditions of Service (the “Terms”), each of the following capitalized terms will have the meaning included in this Section. Other capitalized terms are defined within their respective sections below. Depending on the selected Service(s), Agency may receive support from, and be invoiced by, a Lexipol subsidiary, including The Praetorian Group and/or Cordico Inc.

1.1 “Agency” means the department, agency, office, company, or other entity purchasing and/or otherwise subscribing to Lexipol products or services.

1.2 “Agreement” means the combination of (a) the cover sheet to which these Terms are attached; (b) Lexipol’s subscription and pricing information sheets, which are typically included as an Exhibit A (“Services Being Purchased and Related Fees”) or as set forth in any similar pricing sheet (including by way of addendum); and (c) these Terms.

1.3 “Derivative Work(s)” means work(s) based on Lexipol’s Subscription Materials, or any substantive portion thereof. Derivative Works include revision, modification, abridgement, condensation, expansion, or any other form in which the Subscription Materials or any portion thereof are recast, transformed, or adapted. For purposes of the Agreement, a Derivative Work also includes any compilation City Council 20 – 7 9/19/2023 that incorporates any portion of the Subscription Materials. Further, “Derivative Work” includes any work considered a “derivative work” under United States copyright law.

1.4 “Effective Date” means the date specified on the cover sheet to which these Terms are attached, or as otherwise expressly set forth and agreed upon by Lexipol and Agency in a writing and defined as the “Effective Date.”

1.5 “Initial Term” means the period commencing on the Effective Date and continuing for the length of time indicated on the cover sheet or subscription and pricing sheet provided by Lexipol. If the Initial Term is not so indicated, the default Initial Term is one (1) year from the Effective Date.

1.6 “Service(s)” means all Lexipol product(s) or service(s), including one-time and recurring (subscription) services, as may be offered by Lexipol and/or its subsidiaries and affiliates from time to time.

1.7 “Subscription Materials” means all policy manuals, supplemental publications, daily training bulletins, written content, images, videos, and all other data and multimedia provided by Lexipol and/or its licensors through the Services.

2. Term. The Agreement becomes enforceable upon signature by Agency’s authorized representative. Following the Initial Term, the Agreement shall renew in successive one-year periods thereafter (each a “Renewal Term”) unless one party provides written notice of non-renewal to the other party at least thirty (30) days prior to expiration of the then-current term. The Initial Term and all Renewal Terms collectively comprise the “Term” of the Agreement.

3. Termination.

3.1 For Cause. The Agreement may be terminated by either party, effective immediately, (a) in the event that the other party fails to discharge any obligation or remedy any default under the Agreement for a period of more than thirty (30) calendar days after it has been given written notice of such failure or default; or (b) in the event that the other party makes an assignment for the benefit of creditors or commences or has commenced against it any proceeding in bankruptcy, insolvency or reorganization pursuant to the bankruptcy laws of any applicable jurisdiction.

3.2 For Convenience. The Agreement may be terminated for convenience (including lack of appropriation of funds by Agency) upon sixty (60) days written notice. Note: fees already paid for Services are not eligible for refund, proration or offset in the event of Agency’s termination for convenience.

Copyright © Lexipol, LLC 1995-2022
Rev. 1.1.2022

4. Effect of Expiration or Termination. Upon the expiration or termination of the Agreement for any reason, Agency’s access to Lexipol’s Services shall cease. Termination or expiration of the Agreement shall not, however, relieve either party from any obligation or liability that has accrued under the Agreement prior to the date of such termination or expiration, including payment obligations. The right to terminate the Agreement shall be in addition to, and not in lieu of, any other remedy, legal or equitable, to which the parties are entitled at law or in equity. The provisions of Sections 1 (Definitions), 6 (Service-Specific Terms), 8 (Privacy Policy), 8 (Warranty Disclaimer), 9 (Confidentiality), 10 (Warranty Disclaimer), 11 (Limitation of Liability), 12 (General Terms), and this Section 4 shall survive the expiration or termination of the Agreement for any reason.

5. Fees and Invoicing. Unless otherwise agreed upon in writing, Lexipol (or, if applicable, The Praetorian Group or Cordico Inc.) will invoice Agency at the commencement of the Initial Term and thirty (30) days prior to each Renewal Term. Agency will pay to Lexipol the fee(s) specified on each invoice within thirty (30) days following receipt of the invoice. All invoices will be sent to Agency at the address specified on the cover sheet to which these Terms are attached or as otherwise designated by Agency in writing. All payments will be made by electronic transfer of immediately available funds or by mailing a check to Lexipol at 2611 Internet Blvd, Ste 100, Frisco, TX 75034 (Attn: Accounts Receivable). Lexipol reserves the right to City Council 20 – 8 9/19/2023
increase fees for Renewal Terms. All amounts required to be paid under the Agreement are exclusive of taxes and similar fees now in force or enacted in the future. Unless otherwise exempt, Agency is responsible for and will pay in full all taxes properly imposed related to its receipt of Lexipol’s Services, except for taxes based on Lexipol’s net income. In the event any amount owed by Agency is not paid when due, and such failure is not cured within ten (10) days after written notice thereof, then in addition to any other amount due, Agency shall pay a late payment charge on the overdue amount at a rate equal to the lower of (a) one percent (1%) per month, or (b) the highest rate permitted by applicable law.

6. Service-Specific Terms. The following sections apply to specific Lexipol Services:

6.1 Policy. Lexipol’s policy Subscription Materials and Knowledge Management System (“KMS”) are proprietary, protected under U.S. copyright, trademark, patent, and/or other applicable laws, and Lexipol reserves all rights not expressly granted in these Terms. Agency may prepare Derivative Works using Lexipol’s Subscription Materials, but Lexipol shall remain the sole owner of all right, title and interest in and to them, including all copyrights, intellectual property rights, and other proprietary rights therein or pertaining thereto. Agency shall retain a perpetual, personal, non-sublicensable and non-assignable right to use the Subscription Materials for Agency’s internal purposes but will not remove any copyright notice or other proprietary notice of Lexipol appearing thereon. Agency acknowledges and agrees that Lexipol shall have no responsibility to update such Subscription Materials beyond the Term of the Agreement and shall have no liability whatsoever for Agency’s creation or use of Derivative Works. Lexipol’s Subscription Materials are to be treated as Confidential Information (per Section 9 herein), but Agency may disclose Subscription Materials pursuant to a valid court order, lawful government agency request, Freedom of Information Act (FOIA) request, or Public Records Act (PRA) request. Agency acknowledges and agrees that all policies and procedures it implements have been individually reviewed and adopted by Agency, that neither Lexipol nor any of its agents, employees, or representatives shall be considered “policy makers” in any legal or other sense, and that Agency’s highest-ranking official shall, for all purposes, be considered the “policy maker” with regard to same. Lexipol’s KMS Service is subject to the Service Level Agreement attached to these Terms.

Copyright © Lexipol, LLC 1995-2022
Rev. 1.1.2022

6.2 Learning. Lexipol’s Learning Management System (“LMS”), offered by Praetorian Digital, is a proprietary Service protected under U.S. copyright, trademark, patent, and other laws. Lexipol and its licensors retain all rights, title, and interest in and to the LMS (including, without limitation, all intellectual property rights), including all copies, modifications, extensions, and Derivative Works thereof. Agency’s right to use the LMS is limited to the rights expressly granted in the Agreement. Agency Data, defined as data owned by Agency prior to the Effective Date or which Agency provides during the Term for purposes of identifying authorized users, confirming agency or department information, or other purposes that are ancillary to receipt of the Service, remains Agency’s property. Lexipol retains no right or interest in Agency Data and shall return or destroy Agency Data following termination of the Agreement. Lexipol’s LMS Service is subject to the Service Level Agreement attached to these Terms.

6.3 Wellness. This Section applies when Agency subscribes to Lexipol’s Wellness Application (“Wellness App”) offered by Cordico®. All Subscription Materials delivered by the Wellness App, including but not limited to all object and source code, all information created, developed, or reduced to practice, and all written, image-based, or video-based content underlying the Wellness App that is not specifically provided by Agency is the proprietary intellectual property of Lexipol and/or its suppliers or licensors, protected to the maximum extent permitted by trademark, copyright, and patent laws. Agency is granted a City Council 20 – 9 9/19/2023
nonexclusive limited right to access the Wellness App during the Term. If the Agreement is terminated or expires for any reason, Agency shall lose access to the Wellness App and to all associated Subscription Materials and shall discontinue all use of the same for any purpose. Nothing in this section or these Terms shall be construed as conferring any right of ownership or use to the Wellness App, whether by estoppel, implication or otherwise.

6.4 Grants. This Section applies when Agency selects Lexipol’s Grant Writing, Consulting, and/or GrantFinder services. For Grant Writing services, Agency takes full responsibility for submitting information reasonably required by Lexipol’s grant writing team in a timely manner (at least five (5) days prior to the applicable grant application close date). Agency is responsible for all submissions of final grant applications by grant deadlines, but Lexipol shall be considered Agency’s duly authorized representative for submissions where applicable. Failure to submit requested materials to write grant applications on time will result in rollover of project services and fees to next grant application cycle; not a refund of the fees.

Requests for cancellation of Grant Writing services will result in a 50% fee of the total value of the service.

Invoices for Grant Writing services will be sent as soon as work begins for the applicable target grant.

Complete payment must be received no later than thirty (30) days after receipt of invoice. In the event Agency has not made timely payment on an invoice, Lexipol reserves the right to suspend all grant Services to Agency until past-due payments are received in full, and may terminate Agency’s access to GrantFinder, if applicable. Invoices over thirty (30) days past due may be charged a twenty-five dollar ($25) late fee.

6.5 Generally; Injunctive Relief. Nothing in the Agreement shall be construed as conferring any rights or license to Lexipol’s trade secrets, intellectual property, Confidential Information, Subscription Materials, KMS, LMS, Wellness App, or the software underlying such products and services, whether by estoppel, implication or otherwise. Agency may not, and may not assist others to, decompile, disassemble, reverse engineer, or otherwise attempt to discover any object code, source code, or proprietary data underlying the Services. Agency grants all rights and permissions in or relating to Agency Data as are necessary to Lexipol to enforce the Agreement, exercise Lexipol’s rights, and perform Lexipol’s obligations hereunder. Agency acknowledges that a breach or threatened breach of any portion of this Section may cause irreparable harm and shall entitle Lexipol to injunctive relief in addition to any other available remedy.

Copyright © Lexipol, LLC 1995-2022
Rev. 1.1.2022

7. Account Security. The rights to access and use the Services under the Agreement are personal and unique to Agency and Agency shall not assign or otherwise transfer any such rights to any other person or entity. Except as set forth herein, Agency remains solely responsible for maintaining the confidentiality of Agency’s username(s) and password(s) and the security of Agency’s account(s), meaning the account by which Agency accesses the Services. Agency will not permit access to Agency’s account(s) or use of Agency’s username(s) and/or password(s) by any person or entity other than authorized Agency personnel.

Agency will immediately notify Lexipol if Agency becomes aware that any person or entity other than authorized Agency personnel has used Agency’s Account or Agency’s username(s) and/or password(s).

8. Privacy Policy. Lexipol will hold Agency Data in confidence unless required to provide access in accordance with a court order, government agency request, or other legal process such as a Freedom of Information Act (FOIA) request, or Public Records Act (PRA) request. Lexipol will use commercially reasonable efforts to ensure the security of all Agency Data. Lexipol’s systems use the Secure Socket Layer (SSL) Protocol for Lexipol Services, which encrypts information as it travels between Lexipol and each Agency. However, Agency acknowledges and agrees that data transmission on the internet is not always 100% secure and Lexipol cannot and does not warrant that information Agency transmits to or through the Services is 100% secure. Agency acknowledges that Lexipol may provide view-only access and summary City Council 20 – 10 9/19/2023
information (which may include number of policies developed or in development, percentage of staff reviews of developed policies and DTBs) to Agency’s affiliated Risk Management Authority, Insurance Pool or Group, or Sponsoring Association if they are actively funding member Agency Subscription Fees.

9. Confidentiality. During the term of the Agreement, either party may be required to disclose information to the other party that is marked “confidential” or is of such a type that the confidentiality thereof is reasonably apparent (collectively, “Confidential Information”). The receiving party will: (a) limit disclosure of any Confidential Information of the other party to the receiving party’s directors, officers, employees, agents and other representatives (collectively “Representatives”) who have a need to know such Confidential Information in connection with the Services; (b) advise its personnel and agents of the confidential nature of the Confidential Information and of the obligations set forth in the Agreement; (c) keep all Confidential Information confidential by using a reasonable degree of care, but not less than the degree of care used by it in safeguarding its own confidential information; and (d) not disclose any Confidential Information to any third party unless expressly authorized by the disclosing party. Notwithstanding the foregoing, a party may disclose Confidential Information pursuant to a valid governmental, judicial, or administrative order, subpoena, discovery request, regulatory request, Freedom of Information Act (FOIA) request, or Public Records Act (PRA) request, or similar method, provided that the party proposing to make any such disclosure will promptly notify, to the extent practicable, the other party in writing of such demand for disclosure so that the other party may, at its sole expense, seek to make such disclosure subject to a protective order or other appropriate remedy to preserve the confidentiality of the Confidential Information.

Each party shall be responsible for any breach of this section by any of such party’s personnel or agents.

10. Warranty Disclaimer. ALL SERVICES AND SUBSCRIPTION MATERIALS ARE PROVIDED "ASIS" AND

LEXIPOL DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR

OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AS WELL AS ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

Copyright © Lexipol, LLC 1995-2022
Rev. 1.1.2022

11. Limitation of Liability. Lexipol’s cumulative liability resulting from any claims, demands, or actions arising out of or relating to the Agreement, the Services, or the use of any Subscription Materials shall not exceed the aggregate amount of subscription fees actually paid to Lexipol by Agency for the associated Services during the twelve-month period immediately prior to the assertion of such claim, demand, or action.

In no event shall Lexipol be liable for any indirect, incidental, consequential, special, exemplary damages, or lost profits, even if Lexipol has been advised of the possibility of such damages. The limitations set forth in this Section shall apply whether the subject claim is based on breach of contract, tort, strict liability, product liability or any other theory or cause of action.

12. General Terms.

12.1 General Interpretation. The language used in the Agreement and these Terms shall be deemed to express the mutual intent of Lexipol and Agency. The Agreement shall be construed without regard to any presumption or rule requiring construction against the party causing such instrument or any portion thereof to be drafted, or in favor of the party receiving a particular benefit under the Agreement.

12.2 Invalidity of Provisions. Each of the provisions contained in the Agreement and these Terms is distinct and severable. A declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction shall not affect the validity or enforceability of any other provision City Council 20 – 11 9/19/2023
hereof. Further, if a court of competent jurisdiction finds any provision of the Agreement to be invalid or unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intention as reflected in such provision to the maximum extent possible.

12.3 Waiver. Lexipol’s failure to exercise, or delay in exercising, any right or remedy under any provision of the Agreement shall not constitute a waiver of such right or remedy.

12.4 Governing Law. The Agreement shall be construed in accordance with, and governed by, the laws of the State in which Agency is located, without giving effect to any choice of law doctrine that would cause the law of any other jurisdiction to apply.

12.5 Compliance with Laws. Each party shall maintain compliance with all applicable laws, rules, regulations, and orders promulgated by any federal, state, or local government body or agency relating to its obligations pursuant to the Agreement and these Terms.

12.6 Attorney’s Fees. If any action is brought by either party to the Agreement against the other party regarding the subject matter hereof, the prevailing party shall be entitled to recover, in addition to any other relief granted, reasonable attorneys’ fees and expenses of litigation.

12.7 Notices. Any notice required by the Agreement or given in connection with it shall be in writing and shall be made by certified mail (postage prepaid), recognized overnight delivery service, or (if mutually agreed upon) by email to authorized recipients at such address as each party may indicate from time to time. Alternatively, electronic mail or facsimile notice to established and authorized recipients is acceptable when acknowledged by the receiving party.

12.8 Entire Agreement. The Agreement, including these Terms, embodies the entire agreement and understanding of the parties hereto and expressly supersedes all prior written and oral agreements and understandings with respect to the subject matter hereof. No representation, promise, or statement of intention has been made by any party hereto that is not embodied in the Agreement. Terms and conditions set forth in any purchase order or any other form or document that are inconsistent with or in addition to the terms and conditions set forth in the Agreement are hereby objected to and rejected in their entirety, regardless of when received, without further action or notification, and shall not be considered binding unless specifically agreed to in writing by both parties. No amendment, modification, or supplement to the Agreement shall be binding unless it is in writing and signed by the party sought to be bound thereby.

12.9 Counterparts. The Agreement may be executed in any number of counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same document for purposes of the Agreement.

Lexipol Service Level Agreement for Cloud-Based Services

1. Response Times. For issues relating to Lexipol’s online, cloud-based Services (e.g. KMS, LMS, Wellness), Lexipol will make an industry standard and commercially reasonable effort to respond promptly (via Lexipol’s Normal Support Channels) within two (2) Business Days after receipt.

2. Uptime Commitment. The Uptime Percentage for the Service will be ninety-nine and five-tenths percent (99.5%) (the “Uptime Commitment”). Subject to the exclusions described in below, “Uptime Percentage” is calculated by subtracting from 100% the percentage of 1-minute periods during any annual billing cycle in which Agency’s selected Service(s) are unavailable out of the total number of minutes in that billing cycle. “Unavailable” and “Unavailability” mean that, in any 1-minute period, all connection requests received by Agency failed to process (each a “Failed Connection”); provided, however, that no Failed Connection will be counted as a part of more than one such 1-minute period (i.e. a Failed Connection will not be counted for the period 12:00:00-12:00:59 and the period 12:00:30-12:01:29). The Yearly Uptime Percentage will be measured based on the industry standard monitoring tools.

3. Exclusions from Uptime Percentage. All Service Unavailability resulting from the following will be excluded from calculation of Uptime Percentage: (a) Regularly-scheduled maintenance of the Service that does not exceed six (6) hours per 3-month period and is communicated by Lexipol at least twenty-four (24) City Council 20 – 12 9/19/2023
hours in advance via Lexipol’s support channels (Lexipol typically schedules such regularly scheduled maintenance once per month); (b) Any failures of the Lexipol Standard and Custom Reporting Services that does not exceed six (6) hours per 3-month period and is communicated by Lexipol at least twenty-four (24) hours in advance via Lexipol’s Normal Support Channels; (c) Any issues with a third-party service to which Agency subscribes but does not control; (d) Any problems not caused by Lexipol that result from, computing or networking hardware, other equipment or software under Agency’s control, the Internet, or other issues with electronic communications; (e) Lexipol’s suspension or termination of the Service in accordance with the Terms; (f) Exceeding Lexipol’s published Concurrent Request Limits; (g) Software that has been subject to unauthorized modification by Agency; (h) Negligent or intentional misuse of the Service by Agency.

Copyright © Lexipol, LLC 1995-2022
Rev. 1.1.2022
City Council 20 – 13 9/19/2023
Police Liability Risk Control Plan
Plan Summary
The ICRMA Board of Directors has approved a Police Liability Risk Control Plan, with direction to implement as soon as practical, to put the pool in the best position to demonstrate to its excess insurance and reinsurance carriers proactive efforts to mitigate police liability risks.

The elements of the Plan are, as follows:

1. Agency Operations Self-Assessment
Member law enforcement agencies will be asked to undergo a thorough assessment of their operations. The purpose of the assessment will be to identify operational areas in need of additional attention for maximum reduction of police liability risk.

The ICRMA Law Enforcement & Lock-up Assessment Tool for California, attached to this Plan, has been specifically developed for ICRMA via its partnership with Safety National (one of ICRMA’s liability reinsurers) and OSS Law Enforcement Advisors.

To assist in ensuring this will be a successful and helpful tool for all member agencies, implementation will involve an onsite assessment conducted by the ICRMA Director of Loss Control in partnership with agency staff. The assessment will be a confidential document between the member and ICRMA. It will also demonstrate to ICRMA’s excess insurers and reinsurers that the pool is proactively addressing policy liability risks.

Each of the dimensions that are identified in the assessment will be reviewed and discussed and agencies will receive a report of the findings. It is anticipated that the information obtained from the assessment and summary report will help the agency identify any deficiencies and provide a roadmap for upgrading and enhancements. Agencies will be encouraged to implement changes in areas identified as needing enhancements.

Once the assessments of all agencies are complete, a report on the findings will be presented to the ICRMA Board of Directors. The report will be generic in nature and will not identify any specific agency.

2. High Risk Policies and Procedures
Each agency will be asked to provide the ICRMA Director of Loss Control a copy of the following policies:

Duty to Intervene
Use of Deadly Force
The Director of Loss Control will review each policy and provide specific guidance on how the policy can be revised, if necessary.

City Council 20 – 14 9/19/2023
All agencies will also need to demonstrate their compliance with the Executive Order for Safe Policing for Safe Communities.

3. Lexipol Utilization
The Director of Risk Control will confirm which member agencies currently contract with Lexipol for policy manual creation and/or updating, daily training bulletins, and other law enforcement services. Each member that currently contracts with Lexipol will be required to provide authorization to ICRMA to have read-only access to member data in the Lexipol database so that ICRMA can evaluate the member’s utilization of Lexipol services. The intent will be to identify areas of improvement if needed and/or underutilized resources. The Lexipol Data Access Authorization Form is attached to this Plan.

Members who do not currently contract with Lexipol will be given information on its benefits and encouraged to explore contracting options.

Background on Plan Implementation
The actions taken by the ICRMA Board of Directors in approving this Plan are in direct response to the potential negative impacts on police liability coverage availability and cost for pool members. Concern over increasing police liability exposure has been a long-standing discussion within the insurance industry since 20151. In 2020, this has now evolved into a more pressing national concern for public entity insurance carriers. U.S. insurers and brokers are starting to craft professional liability coverage for police officers, spurred on by signs that policymakers in some cities and states want to use a financial disincentive (i.e. increased retained limits and premiums, with decreasing coverage and limits) to curb police misconduct in addition to more stringent underwriting requirements. As ICRMA works towards securing its liability policies for the 2021-22 and future years, the pool needs to embrace and be proactive in addressing police liability underwriting concerns.

In August 2020, the Board reviewed police losses during the past ten years and learned current pool members experienced 1,342 police-related occurrences with a total incurred of $102.5M. Of those losses, 17 occurrences had a total incurred of more than $1M each and represented $68M in claims costs (i.e. 17 occurrences represented 66% of ICRMA’s total police losses). At the meeting, the Board approved reallocation of budgeted funds to member risk control incentives related to attendance at mandatory ICRMA-sponsored law enforcement seminars. As such, ICRMA held two University sessions on law enforcement liability, which focused on risk control efforts to reduce the frequency and severity of losses impacting the pool.

Further, at the December 10, 2020 Board meeting, ICRMA staff was directed to develop a comprehensive police liability risk control plan to address the concerns of the carriers and to demonstrate the pool’s commitment to proactive risk control.

At the February 11, 2021 Board meeting, staff presented the Plan detailed here which was approved unanimously by the Board of Directors to ensure ICRMA can continue a proactive approach and partnership with members and their police agencies with regard to police liability exposure.
1 Public Sector Risk - Police Controversies Affecting Coverage, By: Meme Moore | May 5, 2015 https://riskandinsurance.com/police City Council-controversies-affecting-coverage/ 20 – 15 9/19/2023 Planning and Building Agency
santa-ana.org/planning-and-building
Item # 21
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
September 19, 2023
TOPIC: Second Extension of Entitlements for the Central Pointe Mixed-Use Development to be Located at 1801 East Fourth Street

AGENDA TITLE
Second Extension of Site Plan Review No. 2020-04 for the Central Pointe Mixed-Use Project to be Located at 1801 East Fourth Street

RECOMMENDED ACTION
Adopt a resolution approving a second one-year extension of Site Plan Review No. 2020- 04 to November 9, 2024.

DISCUSSION
Background
On November 9, 2020, the Planning Commission unanimously approved Site Plan Review (SPR) No. 2020-04 by adopting Resolution No. 2020-38 for the Central Pointe mixed-use development, which consists of 644 residential units and 15,130 square feet of commercial space for the property located at 1801 East Fourth Street in the Metro East Mixed Use (MEMU) Overlay Zone (Exhibit 2). Pursuant to Section 8.4 of the MEMU Overlay Zone document, Site Plan Review approvals must be exercised within two years of approval unless the City Council by resolution extends the date on which a MEMU Site Plan Review becomes void for a period or periods not exceeding three years.

Taking into account the results of the global COVID-19 pandemic and its effects on securing funding, labor, and construction materials, the City Council approved the applicant’s first request for a one-year entitlement extension on July 19, 2022 (Exhibit 3).

The approval of the initial request extended the subject project’s entitlements until November 9, 2023. Because the applicant does not anticipate being able to complete the plan check process, pull building permits, and commence construction by November 9, 2023, the applicant is requesting a second one-year entitlement extension.

Analysis
As a result of the global COVID-19 pandemic, the California Legislature approved AB 1561, which extended entitlements that were effective prior to March 4, 2020, and that were set to expire before December 31, 2021. Due to the various dates of approval and expiration on November 9, 2020 and November 9, 2022, AB 1561 did not apply to the City Council 21 – 1 9/19/2023
Second Extension of Entitlements for the Central Pointe Mixed-Use Development - 1801 East Fourth Street
September 19, 2023