Santa Ana City Council
March 18, 2025

Budget Process
The City will hold internal budget meetings with departments from March 24 to April 4 to review budget requests and staff priorities. After comparing these requests with City Council priorities identified during Early Direction and community priorities gathered during budget outreach, Finance will work with the City Manager’s Office to develop a proposed budget for City Council consideration in May.

General Fund
While the current FY 2024-25 budget is balanced with a net activity of $13,272, staff has had to make adjustments due to a decline in key revenue sources, such as sales tax, which are expected to see modest growth in the upcoming fiscal year. With costs rising faster than revenue, we anticipate challenges in balancing the FY 2025-26 budget. Early Direction from City Council will be essential in helping staff develop a proposed budget that meets the community's needs.

General Fund Ten-Year Outlook Assumptions
The General Fund Ten-Year Outlook has been updated with the latest information available. The following assumptions were used:
• Only recurring revenues and spending were included;
• Property Tax estimates from consultant for FY 2025-26 through FY 2029-30, 2.8% increase thereafter;
• Sales Tax estimates from consultant for FY 2025-26 through FY 2026-27, 2.8% increase thereafter;
• Inflation Factor for all other revenues: increase of Consumer Price Index (CPI) as forecasted by CA Department of Finance for FY 2025-26 through FY 2027-28 (2.5%, 2.6%, 2.8%) and 2.8% thereafter;
• Labor at the top of the range: CPI increases of 2.8% for FY 2025-26, Inflation Factor thereafter;
• For labor below the top of the range, use the same 2.8% as above + 5% merit step increases;
• Orange County Fire Authority contract increase of 4.5% annually; • Contribution to OC Streetcar operations, beginning as early as January 2026, with costs increasing by the Inflation Factor;
• Debt retirements (City Hall Annex & Streetlights) totaling $800K in FY25-26, and total of $1.3 million thereafter;
• Employee pension unfunded liability contributions as estimated by CalPERS, are rising due to a shortfall in investment returns for FY 2022-23, with an actual return of 5.8% compared to the expected 6.8%;
• Contributions to, and uses of, the Pension Stabilization Account have been included to smooth the pension debt fluctuations; and
• Inflation Factor for all other spending.

City Council 15 – 2 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

The Outlook's graphical results indicate that expenditures are growing faster than revenue, leading to a potential deficit starting in FY 2025-26. When the Measure X rate decreases in 2029, the deficit is expected to widen significantly.

The FY 2024-25 Measure X spending plan is attached to this report as Exhibit 1. The detailed plan outlines expenditures that may be considered should it become necessary to reduce costs in order to rebalance the budget.

Recommendations from the Measure X Oversight Committee
The Measure X Citizens Oversight Committee met on March 12 to formulate recommendations for the FY 2025-26 budget. Staff anticipates incorporating these recommendations into the presentation to the City Council on March 18.

One-Time General Fund Spending
As reported in the Mid-Year Update on March 4, 2025, the estimated spendable fund balance for one-time expenditures in the General Fund is $16,080,348. The following are potential options for utilizing this one-time funding.

City Council 15 – 3 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

28 Civic Center Plaza
Last year the City acquired 28 Civic Center Plaza from the state. The acquisition is part of a long-term plan to redevelop the Civic Center, potentially with a public-private partnership. The plan becomes more feasible as the City acquires ownership of a larger section of contiguous land in the Civic Center. The building at 28 Civic Center Plaza is in poor condition and the City will need to demolish it. As part of the acquisition, the City received money from the state. After the acquisition cost, $4.3 million is still available for the demolition, which must be used by December 2025. Coincidentally, the county also wishes to demolish the Plaza of the Fountains, adjacent to 28 Civic Center Plaza and owned by the county.

The City has received cost estimates to demolish both 28 Civic Center Plaza and the Plaza of the Fountains. Demolishing both structures at the same time is more cost effective, as the contractor could remove the Plaza of the Fountains first and have better access to remove 28 Civic Center Plaza. Without the improved access, the project to demolish only 28 Civic Center Plaza would have some logistical issues resulting in increased cost. The demolition estimates follow.
28 Civic Center Plaza with Plaza of the
Fountains
$14,481,382
28 Civic Center Plaza $14,872,868
Plaza of the Fountains $5,947,827
In either case, the City has a significant funding shortfall. The City has several options:
• Wait until the City has identified full funding for the demolition project and request a time extension from the state for expenditure of the $4.3 million. • Work with the existing budget of $4.3 million to demolish only the interior of 28 Civic Center Plaza, leaving behind a shell building until more funding can be secured.
• Negotiate with the County to transfer ownership of Plaza of the Fountains and use the existing budget to demolish only the Plaza.

Staff seeks City Council direction regarding demolition of 28 Civic Center Plaza.

Bristol and Edinger Parking Lot
The Bristol and Edinger Parking Lot serves as a venue for community events, including the popular Friday Night Munchies. To improve usability and support future events, a proposed $250,000 investment would fund necessary upgrades, which may include, but are not limited to painting the fence, addressing gates, upgrading lighting, overlaying and striping the parking lot, and conducting minor landscaping improvements.

As a result of these improvements, this would allow the City a revenue generating venue.

Currently, events like Friday Night Munchies pay approximately $51 per event under the City Council 15 – 4 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

Police Department's Special Events permit, which is only the fee to recoup the cost of the administrative process for issuing the permit.

Staff seeks City Council concurrence regarding the recommended one-time allocation of $250,000 in FY 2025-26 for the improvements and establishing fees to generate revenue from the site.

Future Pension Costs Set-Aside – Section 115 Trust
In 2021, the City refinanced a portion of its debt to the California Public Employee Retirement System (CalPERS), generating significant debt interest savings. After the refinancing, the City’s payment obligations decreased. The City Council approved maintaining the existing budget of pension debt payments and depositing the savings in the City’s Section 115 Trust for future pension costs. Staff has maintained this practice through the current year budget.

Beginning in FY25-26, the City may not be able to deposit much more into the Trust.

Therefore, based on a recommendation from the City Manager, the City Council has approved an additional deposit of $3 million in the current year ($2 million approved in December with “Year End Results” and $1 million approved on March 4 with “Midyear”).

The Trust currently has a balance of $45.5 million.

The City and its employees both contribute to the CalPERS pension system. CalPERS invests those contributions and makes pension payments to employees when they retire.

CalPERS assumes they will have an investment return of 6.8% each year. When the CalPERS investment portfolio earns less than 6.8% each year, the City’s liability to CalPERS increases. Recent CalPERS investment returns follow.

The FY23-24 return in excess of the 6.8% assumption will not affect the City’s contributions until FY26-27.

FY14-15 2.4%
FY15-16 0.6%
FY16-17 11.2%
FY17-18 8.6%
FY18-19 6.7%
FY19-20 4.7%
FY20-21 21.3%
FY21-22 -6.1%
FY22-23 5.8%
FY23-24 9.3%
City Council 15 – 5 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

Based on the latest information from CalPERS, we expect to need $169.1 million in excess of the current budget level over the next 10 years, as shown in the shaded area of the following graph.

The City Council approved a policy titled “Unfunded Employee Pension Liability Cost Reduction Policy” in 2021. The Policy states: “It shall be the City’s policy to consider adding money to the Section 115 Trust account during each annual budget process.” As noted above, the City has an estimated Spendable General Fund balance of $16.08 million. Staff recommends a $1 million allocation for FY 2025-26.

Staff seeks City Council concurrence regarding a Section 115 Trust deposit of $1 million for FY 2025-26. This deposit sets aside money that will earn interest and be available for future pension cost increases when CalPERS does not meet its investment assumption of 6.8%.

Jail Improvements
The Santa Ana Police Department's jail, built in 1989, was designed to accommodate local detainees and provide additional capacity for outside agencies. Over the years, this arrangement has generated revenue for the City through partnerships with federal and local entities, as well as the "pay-to-stay" program, which allows qualifying detainees to pay for their incarceration. However, due to deferred maintenance and the aging condition of the facility, these revenue-generating opportunities have declined.

To modernize the jail, enhance safety, and restore its capacity for detainees and contract housing, facility upgrades are necessary. The facility currently has two holding areas dedicated to the "pay-to-stay" program, which can accommodate up to 20 incarcerated individuals. To support these improvements, staff proposes allocating $250,000 in the FY 2025-26 budget. This amount reflects projected revenue over a six-month period, based on an approximate 50% occupancy rate at a daily fee of $134 per detainee.

City Council 15 – 6 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

These investments would help restore and expand the facility’s ability to accommodate paying detainees and contract housing arrangements, ensuring a sustainable revenue stream while maintaining public safety. Additionally, the current fiscal year included a onetime $250,000 allocation for deferred maintenance, addressing critical facility needs to ensure continued operations.

Staff seeks City Council concurrence regarding the recommended one-time allocation of $250,000 in FY 2025-26 for the improvements.

Modern Conference Space at the Senior Center on Third and Ross The City currently lacks sufficient meeting spaces across the community, and there is a growing demand for accessible facilities that can accommodate both private and business gatherings. To help meet this need, the Santa Ana Senior Center, located at Third and Ross Streets near Downtown Santa Ana, has been identified as a potential location for hosting meetings and events.

The Senior Center was recently renovated in 2020 and continues to serve as an important hub for senior programs and services. In addition to its primary role, the facility has the capacity to accommodate up to 125 people, making it a suitable option for meetings and events. Its central location and proximity to a City-owned parking garage further enhance its potential as a convenient gathering space.

With a small investment in furniture and fixtures, the space could become more appealing and functional for expanded use. If the City Council directs staff to explore this investment, staff will develop a proposed amount. Additionally, if the City Council directs staff to explore options to expand capacity, staff could assess potential options and provide an estimated cost for implementation.

Staff seeks City Council concurrence regarding one-time funding in the upcoming budget for a small investment in furniture and fixtures. Additionally, if the City Council wishes to explore options to expand capacity, staff can assess potential options and provide an estimated cost for consideration.

Santa Ana Stadium Expansion and Upgrades
The Santa Ana Stadium, also known as Eddie West Field, is a historic venue for sports and entertainment in the city. Built in 1963, the stadium has primarily served as a host for high school and collegiate football games, community soccer matches, and local events.

While it has a strong legacy, the stadium lacks the infrastructure needed to attract larger, high-profile events that could enhance its regional presence and economic impact.

Strategic investments are necessary to modernize the facility and expand its potential for hosting major competitions and entertainment events.

City Council 15 – 7 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

One potential investment includes adding 2,077 seats including a beer garden or refreshment area, which would improve both capacity and amenities. The estimated cost for this expansion is $5,270,175, covering construction expenses and approximately 10% in soft costs. The addition of a beer garden would also complement the city's recent decision to allow alcohol sales at the stadium, enhancing the game-day and event experience while creating an additional revenue stream.

Expanding the stadium’s seating capacity from 9,000 to 11,000 seats would position it to qualify for a broader range of high-profile events. Many collegiate championships, professional soccer matches, boxing events, and concerts require a minimum seating threshold of 10,000 or more to be considered as host venues. Increasing capacity would make Santa Ana Stadium more competitive for events such as CIF soccer championships, international soccer, regional boxing promotions, Lucha Libre (wrestling) events, and mid-sized concerts, further boosting its ability to attract major events and generate additional revenue.

In addition to these upgrades, a review of the fee structure would be necessary to ensure the stadium generates additional revenue for the city, helping offset costs and maximizing the return on investment.

Shall staff include one-time funding for the stadium in FY25-26? Investing in Road Improvements to Support Business Growth The area around Majestic, MacArthur Place, and Columbine is home to a vital business community that contributes to the local economy. However, deteriorating road conditions have made it difficult for businesses to attract new tenants, resulting in lost leasing opportunities and limiting economic growth. To support the business community and strengthen the city's tax base, addressing these infrastructure issues is essential.

Investing in these road improvements aligns with the city's commitment to fostering a strong business environment and promoting long-term economic stability.

Staff seeks City Council concurrence regarding one-time funding of $1.5 million for road improvements in the specified areas to enhance business retention and attract new businesses.

Cross-Connection Control Program Compliance
The City of Santa Ana is required to implement a Cross-Connection Control Program in compliance with the California State Water Resources Control Board (SWRCB) CrossConnection Control Policy Handbook and Santa Ana Municipal Code, Section 39-29:

Protection of Public Water Supply. This program, managed by the Water Resources Division, is essential to preventing contamination of the public water supply from back siphonage or backpressure hazards. A key requirement of this program is the annual testing of backflow prevention assemblies, with any failing units requiring repair or replacement within 30 days. The City currently maintains over 470 City-owned backflow City Council 15 – 8 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

prevention assemblies, of which more than 370 (80%) are non-compliant, either due to missing annual tests or requiring repairs.

To achieve compliance with state and local regulations, the City must implement a systematic testing, repair, and replacement program for all City-owned backflow prevention assemblies. This includes ensuring that all assemblies are tested annually, failures are addressed within the 30-day requirement, and proper recordkeeping is maintained to demonstrate compliance. Without immediate action, the City remains at risk of regulatory non-compliance, which could lead to potential enforcement actions and increased liability related to water quality concerns.

Staff seeks City Council concurrence regarding an allocation of $500,000 to administer the required testing, maintenance, and replacement of City-owned backflow prevention assemblies to ensure compliance with state mandates.

Code Blue Emergency Communication System Upgrade
The Code Blue emergency communication units were installed in downtown Santa Ana approximately eight years ago to enhance public safety. These units provide direct access to emergency services and are equipped with surveillance cameras and emergency buttons. Due to their age and technological advancements, an upgrade is necessary to ensure continued functionality.

The proposed upgrade would replace thirteen (13) Code Blue units, transitioning from obsolete 3G technology to 5G/LTE. This transition is required due to the phase-out of 3G networks and will enhance cellular connectivity, ensuring reliable emergency communication. The cost for this upgrade is $79,000.

Staff seeks City Council concurrence for a recommended allocation of $79,000 in FY25-

26. Bus Shelters
The City owns and maintains bus shelters throughout the City. Public Works staff recommends a one-time allocation in the FY25-26 budget to construct new or replacement bus shelters at 16 sites for a cost of $250,000.

Staff seeks City Council concurrence for a recommended allocation of $250,000 in FY25-

26. Recurring General Fund Spending
As reported in the Mid-Year Update on March 4, 2025, the net recurring amount available for the General Fund was $13,272. However, the available balance for FY 2025-26 has not yet been determined. As staff evaluates recurring capacity, preliminary findings suggest a potential shortfall. Given this, we would like to seek direction on the following recurring items.

City Council 15 – 9 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

Federal Grant Funding and Staffing
During the City Council’s Midyear Budget discussion on March 4, a Councilmember inquiry indicated a desire for the City to continue supporting our federally funded programs if that federal funding is lost.

The City’s current year budget includes more than $187 million of federal funding, summarized as follows.

U.S. Department of: FY24-25
Budget
FY24-25
FTE’s
Housing and Urban Development $96,975,715 32.43
The Interior – Bureau of Reclamation $2,374,000 0.00
Justice $671,889 0.00
Labor $4,035,944 14.38
Transportation $11,872,392 0.00
Treasury – ARPA and other COVID Funding $63,188,979 12.45 Homeland Security $8,163,311 2.00
Totals $187,282,230 61.26
The City has already developed its plan for the 12.45 FTE’s funded by ARPA. If the City were to lose all federal funding, the remaining 48.81 FTE’s would be subject to budget cuts and staff would seek City Council direction regarding which other City programs should be cut to continue these programs and maintain a balanced budget.

City Events
The City Events Budget for the current fiscal year includes a recurring allocation of $1,365,700. This amount does not account for Public Safety support, which is currently being absorbed within existing department budgets. Due to potential budget constraints, staff has explored ways to streamline event offerings using a holistic and strategic approach that focuses on community-valued events while optimizing resources. Below is the proposed realignment of funding:

Event FY24-25 Budget FY25-26 Proposed Budget
Fiestas Patrias $475,000 $500,000
Chicano Heritage $125,000 $130,000
Tet/Lunar Festival $75,000 $78,000
July 4 Celebration $100,000 $120,000
5K/10K Event $85,000 $85,000
Movies at the Park $70,000 $50,000
For the 5K/10K event, staff anticipates cost savings as it will be combined with Public Works Week festivities. This consolidation will reduce expenses by requiring only one City Council 15 – 10 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

street closure, one stage setup, and shared resources. Additionally, staff proposes adjusting the Movies at the Park Series event to reduce costs.

Staff also proposes allocating $20,000 to support outside entities in managing and executing two community-led events, Juneteenth and Noche de Altares/Viva la Vida.

With these contributions, the total proposed event budget would be $1,003,000. The current year events budget is $1,365,700.

Staff seeks City Council concurrence on the recommendations for reduced event funding allocations for FY25-26.

Arts Funding
A recurring funding allocation of $200,000 for FY 2025-26 is proposed to support the arts, with the Arts and Culture Commission responsible for reviewing and recommending its distribution to align with community priorities and cultural programming needs.

Additionally, staff will review the FY 2025-26 operating budget to determine if this funding can be absorbed within the existing budget without impacting other services.

Staff seeks City Council concurrence for a recurring funding allocation of $200,000 to support the arts in FY 2025-26.

Miscellaneous Fees
The City charges fees for services provided to individuals that do not benefit the public at large (e.g., building permits). Per state law, the City cannot charge more than the cost to provide these services. To keep pace with rising costs of doing business, including compensation and service-related expenses, staff recommends increasing miscellaneous fees each year. Last year, the budget included a 4.66% increase, reflecting both the increase in compensation for employees providing these services (including salary and benefits) and increased service-related costs.

The Consumer Price Index for Los Angeles-Long-Beach-Anaheim for the year ending December 2024 increased by 4.76%. Employee bargaining groups are still in negotiations, with wage increases expected.

Costs for workers' compensation and general liability have risen by 12% and 10%, respectively, and unfunded liability contributions will increase by 12% for FY 2025-26.

Inflationary factors are also driving increases in other service-related costs, such as contract services and operational expenses.

For Parks, Recreation, and Community Services Agency, no fee increases were implemented for FY 2024-25 miscellaneous fees. However, for this year, staff is requesting that fees be adjusted by the CPI increase of 4.76% to reflect rising costs.

City Council 15 – 11 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

Based on this information, an increase of up to 4.76% is justified, ensuring the City remains in compliance with state law.

Staff seeks City Council concurrence on a recommended a 4.76% increase in miscellaneous fees for FY 2025-26 budget.

Tariff Impact on Sales Tax
Staff contacted our Sales Tax Consultant regarding an analysis of the Federal tariff impact on the City's sales tax revenue. However, due to significant uncertainty surrounding the tariffs themselves, there is not enough solid information to accurately assess potential impacts.

Additionally, in UCLA’s Economic Forecast released on March 5, 2025, emphasized that conditions remain too uncertain to make definitive projections. As a result, they have opted to hold their forecast the same until more data becomes available. Staff will continue to monitor the situation and provide updates as new information emerges.

New Requirement: Assembly Bill 2561 - Job Vacancies and Recruitment Efforts As part of the new requirements outlined in Assembly Bill 2561 (AB 2561), effective January 1, 2025, local public agencies in California must address job vacancies and enhance recruitment and retention efforts. This bill mandates that local governments conduct an annual public hearing to present the current status of job vacancies, strategies for recruitment and retention, and any obstacles in the hiring process, along with potential solutions. The public hearing must occur before the final adoption of the budget if an annual or multiyear budget is adopted during the fiscal year. Additional details on these requirements are provided in Exhibit 2.

Staff plans to incorporate this new requirement as part of the upcoming budget public hearing in June. During this session, staff will present the necessary information to comply with AB 2561, including the status of job vacancies, recruitment strategies, and any identified barriers to hiring. Staff will also provide additional reporting if any bargaining units have a vacancy rate that exceeds 20% of their authorized positions, as required by the bill. Additionally, recognized employee organizations representing a bargaining unit will have the opportunity to present during the public hearing regarding vacancies and recruitment efforts for positions within their unit.

Evaluation of vacancies and hiring decisions continue to ensure program capacity is maintained while avoiding any additional financial strain, particularly in light of projected revenue shortfalls in the coming years.

ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.

City Council 15 – 12 3/18/2025
Early Direction for the Fiscal Year 2025-26 Budget
March 18, 2025

FISCAL IMPACT
There is no direct fiscal impact at this time. City Council is scheduled to review the proposed budget in May, followed by a public hearing in June.

EXHIBIT(S)

1. FY2024-25 Measure X Spending Plan

2. Assembly Bill 2561 (AB2561) Legislation Summary
Submitted By: Alex Trinidad, Acting FMSA Executive Director Approved By: Alvaro Nuñez, City Manager
City Council 15 – 13 3/18/2025
City of Santa Ana Measure X
Fiscal Year Ended June 30, 2025
Category Description
Department
Responsible
Recurring costs
identified in
Prior Fiscal Years
Recurring costs
identified in
FY24-25
One-time costs
identified in
FY24-25
Total plan
spending
Addressing Homelessness Public Safety Response - Homelessness (Labor) PD 7,000,000 7,000,000 Addressing Homelessness Public Safety Response - Homelessness (Contractual and Other) PD 1,200,000 1,200,000 Addressing Homelessness QOLT Clean-Up Contract Homeless Services PWA 500,000 500,000 Addressing Homelessness Homeless Outreach & Engagement CDA 617,610 617,610 Addressing Homelessness Navigation Center Maintenance CDA - 100,000 100,000 Addressing Homelessness QOLT Clean-Up Staffing (2 Maint Workers II + Sanitation Inspect II) PWA 577,710 577,710 Addressing Homelessness Code Enforcement Officers (2) PBA 349,020 349,020 Fixing Streets Streetlight Pole work - Under lit Areas PWA 1,000,000 1,000,000 Fixing Streets Alley improvement program PWA 1,500,000 1,500,000 Fixing Streets Sidewalk and/or Street Repair PWA 1,000,000 1,000,000 Fixing Streets Traffic Calming PWA 1,000,000 1,000,000
Fixing Streets Pavement Maintenance PWA 2,000,000 2,000,000 Fixing Streets Median Landscaping PWA 500,000 500,000
Fixing Streets Maintain Asphalt Pothole Repair Services PWA - 100,000 100,000 Fixing Streets Two Traffic Signals: Segerstrom Ave/Raitt St & Segerstrom Ave/Flower St PWA - 1,300,000 1,300,000 Fixing Streets Bristol Street Rehab Completion PWA - 680,000 680,000 Maintain Effective 9-1-1 Response Funding for additional police officers, traffic collision investigators; office assistants to relieve police officers stand-by pay, cash-outs and related benefits PD 5,182,410 5,182,410
Maintain Effective 9-1-1 Response Police Department Overtime PD 1,500,000 1,500,000 Maintain Effective 9-1-1 Response
Public Safety Specialized Units: Criminal Investigations; Gang prevention and suppression; Communications; Enforcement; and Investigations and Support Service
PD
2,578,695 2,578,695
Maintain Effective 9-1-1 Response Ambulance Service Contract increase to maintain service level FMSA 2,052,340 2,052,340 Maintain Effective 9-1-1 Response Human Resources Technician dedicated to Police Recruiting HR 103,000 103,000 Maintaining Parks Park Maintenance and Repairs / Master Plan PRCSA/PWA 4,627,860 175,000 4,802,860 Maintaining Parks Armed Security for Parks PRCSA/PWA 1,900,000 1,900,000 Maintaining Parks Park Facilities - Personnel PWA 1,446,170 1,446,170 Maintaining Parks Park Ambassador PRCSA 300,000 300,000 Maintaining Parks Parkland Feasibility Study, including Washington Square PWA - 100,000 100,000 Retaining Firefighters Orange County Fire contract increase to maintain service level FMSA 12,629,400 12,629,400 Youth Services Zoo and Recreation Personnel PRCSA 520,370 520,370 Youth Services Zoo Contract & Supply Enhancements PRCSA 776,500 116,300 892,800 Youth Services Zoo North Wall PRCSA - 1,200,000 1,200,000 Youth Services Rehab Zoo Walkways PRCSA - 400,000 400,000 Youth Services Crossing Guard PWA 220,000 - 220,000
Youth Services Librarians and administrative Support (Personnel) Library 530,850 530,850 Youth Services Youth Employment Program CDA 100,000 100,000 Youth Services Sports & Rec Equipment Lending + Additional Programming PRCSA 200,000 200,000 Subtotal Before Unrestricted Purposes 51,911,935 491,300 3,680,000 56,083,235 EXHIBIT 1
City Council 15 – 14 3/18/2025
City of Santa Ana Measure X
Fiscal Year Ended June 30, 2025
Category Description
Department
Responsible
Recurring costs
identified in
Prior Fiscal Years
Recurring costs
identified in
FY24-25
One-time costs
identified in
FY24-25
Total plan
spending
Unrestricted General Revenue Purpose FY18-19 Budget Deficit - Planned Use of General Fund Reserve FMSA 10,200,000 10,200,000 Unrestricted General Revenue Purpose FY18-19 Budget Deficit - Planned Staff Savings not implemented FMSA 1,500,000 1,500,000 Unrestricted General Revenue Purpose New Debt Payments for Purchase of Streetlights PWA 800,000 800,000 Unrestricted General Revenue Purpose Street Tree Maintenance (Tree-Trimming) PWA 678,330 678,330 Unrestricted General Revenue Purpose Universal Legal Defense Fund for Dreamers & Parents CMO 300,000 300,000 Unrestricted General Revenue Purpose Public Meeting Software & ADA Captioning COTC 50,000 50,000 Unrestricted General Revenue Purpose Sales Tax Rebate - Volvo & Tac Energy CDA 725,000 725,000 Unrestricted General Revenue Purpose Santa Ana Regional Transportation Center Subsidy and Maintenance PWA 1,100,000 1,100,000 Unrestricted General Revenue Purpose Support for Utility Billing, Business Retention and HR - Administrative FMSA 798,000 798,000 Unrestricted General Revenue Purpose Principal HR Analyst HR 75,100 75,100 Unrestricted General Revenue Purpose Permit Service Technician- PBA salaries PBA 121,130 121,130 Unrestricted General Revenue Purpose Engineering Salaries for review of Plan Checks and Permits PWA 550,000 550,000 Unrestricted General Revenue Purpose Vietnamese Community Liaison CMO 150,000 150,000 Unrestricted General Revenue Purpose Part-Time staff salaries CMO 85,120 85,120 Unrestricted General Revenue Purpose Executive Assistance CMO 121,100 121,100 Unrestricted General Revenue Purpose (1) Full-time staff attorney position CAO 224,120 224,120 Unrestricted General Revenue Purpose Protected Bike Lane sweeping program PWA 150,000 150,000 Unrestricted General Revenue Purpose Support for City Clerk COTC 190,350 190,350 Unrestricted General Revenue Purpose Increase the City Events budget PRCSA 340,500 375,000 715,500 Unrestricted General Revenue Purpose Graffiti Arts Program CDA 100,000 100,000 Unrestricted General Revenue Purpose Arts & Culture Event Sponsorship Program / Arts Funding CDA 200,000 120,000 320,000 Unrestricted General Revenue Purpose Economic Dev. Spec. I CDA 124,000 124,000 Unrestricted General Revenue Purpose City Council, Contract Vendor Personnel Services CMO 420,000 420,000 Unrestricted General Revenue Purpose PWA Graffiti Abatement Service Enhancement (Graffiti Removal) PWA 921,000 921,000 Unrestricted General Revenue Purpose Fleet Operating Support - Operating supplies PWA 36,910 36,910 Unrestricted General Revenue Purpose Electrical feeder upgrades (SCE) and Electrical Panel at City Yard PWA - 1,000,000 1,000,000 Unrestricted General Revenue Purpose Fleet Electrification Master Plan PWA 100,000 100,000 Unrestricted General Revenue Purpose City Yard Operations - Strategic Master Plan PWA 400,000 400,000 Unrestricted General Revenue Purpose City Yard Deferred Facility Maintenance Repairs PWA 250,000 250,000 Unrestricted General Revenue Purpose City Yard Car Wash Rehab PWA 250,000 250,000 Unrestricted General Revenue Purpose City Yard Digital Media Billboard PWA 375,000 375,000 Unrestricted General Revenue Purpose City Yard - Rehab Ice Making Room PWA 65,000 65,000 Unrestricted General Revenue Purpose Upgrade Fueling Station Software for City Fleet Tracking PWA 250,000 250,000 Unrestricted General Revenue Purpose Funding for 5 ARPA Positions (6 Months) PWA 319,650 319,650 Unrestricted General Revenue Purpose Bus Shelter Maintenance PWA 250,000 250,000 Unrestricted General Revenue Purpose Vehicle replacement for building maintenance PWA 67,000 67,000 Unrestricted General Revenue Purpose Future Pension Stabilization (115 Trust) Multiple - 5,800,000 5,800,000 Subtotal Unrestricted Purposes 19,923,750 781,910 8,876,650 29,582,310 Totals $ 71,835,685 $ 1,273,210 $ 12,556,650 $ 85,665,545 City Council 15 – 15 3/18/2025
Assembly Bill 2561 Summary
Assembly Bill 2561 (AB 2561), effective January 1, 2025, introduces specific obligations for local public agencies in California to address job vacancies and enhance recruitment and retention efforts. To comply with AB 2561, local governments must:

1. Annual Public Hearing: Conduct a public hearing before the governing board at least once per fiscal year to present:
• The current status of job vacancies.
• Efforts and strategies related to recruitment and retention. • Identification of any policies, procedures, or recruitment activities that may pose obstacles in the hiring process, along with potential changes to alleviate these obstacles.

If the agency adopts an annual or multiyear budget during the fiscal year, this presentation must occur before the final budget adoption.

2. Employee Organization Participation: Recognized employee organizations representing a bargaining unit have the right to make a presentation during the public hearing concerning vacancies and recruitment efforts for positions within their unit.

3. Additional Reporting for High Vacancy Rates: If a bargaining unit's vacancies reach or exceed 20% of its total authorized full-time positions, and upon request from the recognized employee organization, the agency must provide during the public hearing:
• The total number of job vacancies within the bargaining unit. • The total number of applicants for these vacant positions. • The average duration of the hiring process from job posting to completion. • Opportunities identified to improve compensation and other working conditions.

EXHIBIT 2
City Council 15 – 16 3/18/2025
Community Development Agency
www.santa-ana.org/community-development
Item # 16
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
March 18, 2025
TOPIC: Parking Enterprise Fund Updates for Meters and Structures

AGENDA TITLE
Parking Enterprise Fund Updates for Meters and Structures

RECOMMENDED ACTION

1. Approve parking rates for City-owned parking structures to $2.00 per hour with annual increases of $0.50 per hour until a maximum of $3.00 per hour is attained.

2. Direct staff to prepare a Resolution establishing parking rates for the City-owned parking structures and reaffirming the City Manager authority to modify future parking structure rates after the third annual increase as needed.

3. Approve the parking meter rates to $2.50 per hour with annual increases of $0.50 per hour until a maximum of $3.50 per hour is attained.

4. Direct staff to amend the meter ordinance establishing parking meter rates and hours of operation, eliminating metered parking fronting residential in the Willard Neighborhood, and authorizing the City Manager to modify future meter rates after the third annual increase as needed, to mirror the authority of the City-owned parking structures.

GOVERNMENT CODE §84308 APPLIES: No

DISCUSSION
At the February 18, 2025, City Council meeting, the Community Development Agency (CDA) held a work study session on the Parking Enterprise Fund, covering:
• Parking meters and structures' operations and background • Budget data for meters, structures, and downtown enhancements • Council considerations for subsidized parking initiatives • Key points on meter ordinance adjustments
At the conclusion of the work study session, Council requested suggestions on parking rates for structures and meters, hours of operations for meters, information about City Council 16 – 1 3/18/2025
Parking Enterprise Fund Updates for Meters and Structures March 18, 2025

certain meter district areas, options to reduce operational costs, and grace period options to be presented at the March 18, 2025 Council meeting.

The recommended actions reflect input received and budgetary needs, with flexibility to incorporate additional Council considerations.

Establishing parking rates for City-owned structures at $2.00 per hour, with annual increases of $0.50 per hour until a maximum rate of $3.00, would support operational costs and necessary repairs for equipment. A resolution to formalize the structure parking rates will be presented at a future Council meeting.

Adjusting parking meter rates to $2.50 per hour, with increases of $0.50 per hour until a maximum rate of $3.50, removing meters in the Willard neighborhood, and transitioning to contactless payment options—such as mobile apps and pay stations—will enhance operational efficiency, reduce costs, and strengthen the Parking Enterprise Fund. To support these improvements, an updated ordinance addressing meter operations, rates, and the removal of meters in the Willard neighborhood will be presented at a future Council meeting. It is anticipated that the estimated revenue for the first year increases is $1.5 million.

Council Requested Information

1. Peak time usage at structures and meters:
a. Weekdays from 11am-1pm
b. Weekends from 5pm-7pm

2. Meter district areas with higher levels of coin payments:
a. Approximately 10 blocks have a higher percentage of coin payments between 51%-89% compared to other areas that rely more on credit card payments or mobile app payments
Blocks/Areas Percentage of Coin usage
100 E. 3rd 52%
100 E. 4th 57%
400 E. 4th 52%
100 W. 4th 59%
200 W. 5th 89%
600 N. Bush 56%
100 N. Spurgeon 77%
500 N. Spurgeon 58%
500 N. Sycamore 51%

3. Peak-season variable rates for structures and meters:

Staff reviewed potential options for peak-season variable rates and, if desired, could propose the following:

City Council 16 – 2 3/18/2025
Parking Enterprise Fund Updates for Meters and Structures March 18, 2025

a. Regular season rates from September 1-May 31 (9 months): at $2 per hour for meters, $1.50 per hour for structures
b. Peak season rates from June 1-August 31 (3 months): $4 per hour for meters, $3 per hour for structures. This would generate approximately 30% to 45% of additional revenue during peak season.

4. Background information about meters within the Willard neighborhood:
a. The Willard neighborhood was initially designed to attract professionals working in the Civic Center area, with the expectation of reduced parking demand due to alternative transportation options. To maintain parking availability for residents and prevent overcrowding from Civic Center visitors, meters were installed. However, the development did not draw tenants willing to pay higher rent levels and instead rented to families at market rates, leading to a greater need for parking than originally anticipated.

Consequently, jurors and other visitors continue to park in the surrounding neighborhoods.
b. Based on City Council direction, staff is recommending the removal of parking meters fronting residential, which is generally north of 10th Street. Meters will remain in front of commercial areas in Willard.
c. Any future modifications to the meters will be presented to the City Council for approval through an ordinance change, which will amend Section 36-398 of the Santa Ana Municipal Code.

Historical Background
Parking meters and structures have been in operation since the 1980s, implemented to support maintenance, operational costs, and improvements in Downtown Santa Ana and the surrounding meter district. Over the years, parking rates have gradually increased, but have remained stable since 2019, with rates set at $1.00–$2.00 per hour for meters and $1.50 per hour for parking structures. Additionally, in 2019, the City Council approved a 2-hour grace period for parking in structures to encourage increased visitation to the area.

In July 2020, the CDA assumed management of the Parking Enterprise Fund, taking responsibility for parking meters, parking structures, and downtown improvement initiatives. From 2021 to the present, the impacts of the pandemic and streetcar construction led to significant reductions in parking fees, including free parking offerings.

Parking structures have provided free parking Monday through Friday from 7 a.m. to 5 p.m. and a 2-hour free parking period during evenings and weekends, with structures operating 24/7. Parking meters were either temporarily removed or made free in response to the pandemic and construction needs.

In June 2024, the City Council requested a detailed review of the Parking Enterprise Fund’s budget to assess revenue, expenditures, and long-term sustainability, in light of a fund deficit caused by the pandemic and streetcar construction. This review led to the City Council 16 – 3 3/18/2025
Parking Enterprise Fund Updates for Meters and Structures March 18, 2025

scheduling of a work study session during the City Council meeting on February 18, 2025.

The recommended actions will allow the City to generate revenue, as parking has taken general fund subsidies in the last five (5) years in the total amount of $9.5 million dollars.

FISCAL IMPACT
There is no fiscal impact at this time.

Submitted By: Michael L. Garcia, Executive Director of Community Development Approved By: Alvaro Nuñez, City Manager
City Council 16 – 4 3/18/2025
City Attorney’s and City Clerk’s Offices
www.santa-ana.org/city-clerks-office
Item # 17
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
March 18, 2025
TOPIC: Boards and Commissions Appointments, Reappointments, Removals

AGENDA TITLE
Boards and Commissions Members Appointments, Reappointments, Holdovers, and Removals

RECOMMENDED ACTION

1. Review Santa Ana Municipal Code Section 2-236 pertaining to Appointive Boards and Commissions, Appointments, Removals, Vacancies, and Term.

2. Provide direction to staff.

GOVERNMENT CODE §84308 APPLIES: No

DISCUSSION
The City of Santa Ana has various appointive boards and commissions to serve as advisory groups to the City Council on specific policy areas. Santa Ana Municipal Code Sec. 2-326 provides for the appointments, removals, vacancies, and term for the members of appointive boards and commissions.

Specifically, Section 2-326(a) of the Santa Ana Municipal Code (SAMC) states in part that: “For boards and commissions having at least seven (7) members, the city council shall select seven (7) members from nominations made by the council member (or mayor in the case of the city-wide seat) whose term coincides with that board or commission seat.” (italics added)
SAMC Section 2-326(d) also states in part that: “It is the intent of this section that the term of office on boards and commissions shall be concurrent with the term of office of council members.” (italics added)
Additionally, SAMC Section 2-326(d) states in part “the members of such boards and commissions shall serve for a term of four (4) years and until their respective successors are appointed or qualified.” (italics, bold, underline added) This is City Council 17 – 1 3/18/2025
Boards and Commissions Appointments, Reappointments, Removals March 18, 2025

generally known as a “holdover” provision that allows for continuity of business operations by the appointive boards and commissions following each General Municipal Election. Without such “holdover” provisions, each appointive board or commission would effectively lose four members each December of even-numbered years when the terms of the mayor and three councilmembers conclude. Such vacancies would remain until the re-elected or newly-elected mayor and councilmembers make nominations to each appointive board and commission and could delay the work of the City while such boards and commissions do not have sufficient qualified members to obtain quorum and hold a meeting.

Should City Council wish to consider any changes to the SAMC regarding appointive boards and commissions, staff requests direction and would bring back an ordinance at a future meeting for Council’s consideration.

ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.

FISCAL IMPACT
There is no fiscal impact associated with this action.

Submitted By: Sonia R. Carvalho, City Attorney, and Jennifer L. Hall, City Clerk Approved By: Alvaro Nuñez, City Manager
City Council 17 – 2 3/18/2025

CITY ATTORNEY
Sonia R. Carvalho

CITY MANAGER
Alvaro Nuñez

CITY CLERK
Jennifer L. Hall
20 CIVIC CENTER PLAZA - P.O. BOX 1988, M31 - SANTA ANA, CALIFORNIA 92702 TELEPHONE (714) 647-6900 - FAX (714) 647-6954 - www.santa-ana.org Councilmember-Requested Item Report
DATE
March 18, 2025
TOPIC
SAUSD Graduate Profile

COUNCILMEMBER-REQUESTED ITEM TITLE
Discuss and consider directing the City Manager to prepare a resolution expressing City support for the Santa Ana Unified School District Graduate Profile by formally recognizing its importance and aligning city resources to reinforce its key attributes.

DISCUSSION
The Santa Ana Unified School District (SAUSD) developed the Graduate Profile in collaboration with business leaders, parents, educators, and other community stakeholders to prepare students for future job opportunities. The Graduate Profile was developed through a process involving workshops, listening sessions, and feedback from over 200 community members, students, and staff. Additionally, the Research and Evaluation team took more than 30 hours of audio and about 1,000 of transcripts in feedback, with additional input from student and staff sessions to help further refine the Graduate profile and ensure it aligns with the needs and aspirations of those it serves.

The SAUSD Learning Model is designed to achieve the outcomes of the Graduate Profile through personalized, authentic, competency-based, and inclusive approach to education, focusing on six key attributes to equip students with the skills needed to succeed in a rapidly changing world:

1. Architect of Learning- Promoting lifelong learning with a spirit of inquiry and a growth mindset to adapt to evolving job requirements;

2. Collaborative Leader- Preparing students to work effectively with others and lead ethically in diverse and dynamic environments;

3. Global Innovator- Encouraging critical and creative thinking to solve complex problems while being culturally aware in a global job market;

4. Empathetic Communicator- Ensuring students develop effective communication skills to engage with various audiences and use different communication tools;

5. Community Builder- Fostering hands-on experience in community service, internships, and civic engagement to build a sense of responsibility and civicmindedness; City Council 18 – 1 3/18/2025

CITY ATTORNEY
Sonia R. Carvalho

CITY MANAGER
Alvaro Nuñez

CITY CLERK
Jennifer L. Hall
20 CIVIC CENTER PLAZA - P.O. BOX 1988, M31 - SANTA ANA, CALIFORNIA 92702 TELEPHONE (714) 647-6900 - FAX (714) 647-6954 - www.santa-ana.org

6. World-Ready Scholar: Guaranteeing mastery in literacy, numeracy, and reasoning to tackle academic and professional challenges in the 21st century.

The City of Santa Ana should support the Santa Ana Unified School District's (SAUSD) Graduate Profile because it directly benefits the community by fostering a well-prepared, engaged, and skilled workforce. Here are some key reasons for support:

1. Economic Development – A well-educated workforce attracts businesses, creates job opportunities, and strengthens the local economy. The Graduate Profile ensures students develop the skills needed for career success.

2. Community Well-Being – Graduates who meet the profile’s expectations—such as being critical thinkers, effective communicators, and responsible citizens— contribute to a safer and more vibrant community.

3. Reduced Crime & Social Challenges – Supporting student success reduces dropout rates, which correlates with lower crime rates and fewer social service burdens.

4. Civic Engagement & Leadership – The Graduate Profile promotes qualities like collaboration, resilience, and problem-solving, helping Santa Ana develop future leaders and active community members.

5. City-School Partnership – A strong relationship between the city and SAUSD ensures better alignment in resources, youth programs, and workforce development initiatives.

To conclude, the SAUSD Graduate Profile represents a comprehensive and community-driven vision for student success for generations to come. By supporting the SAUSD Graduate Profile, Santa Ana is investing in its future—ensuring that students become productive, responsible, and engaged members of society.

I propose that the City Council direct the City Manager to prepare a resolution expressing City support for the Santa Ana Unified School District Graduate Profile by formally recognizing its importance and aligning city resources to reinforce its key attributes.

SUBMITTED BY
Mayor Pro Tem Benjamin Vazquez

EXHIBIT(S)

1. Graduate Profile with draft resolution
City Council 18 – 2 3/18/2025
The Santa Ana Unified School District Graduate Profile
Santa Ana Unified School District (SAUSD) collaborated with business leaders, parents, students, educators, school administrators, Board of Education representatives, school support staff, and other community partners to create the Graduate Profile with the mission of preparing every student for the jobs of the future. The profile emphasizes equipping students with essential real-world skills that will enable them to thrive in a rapidly changing world. By focusing on the following six key attributes, the Graduate Profile ensures that students develop the competencies necessary to navigate and succeed in an unpredictable job market.

Architect of Learning: Students become lifelong learners with a spirit of inquiry, setting and pursuing personal and academic goals with resilience and a growth mindset. This adaptability is crucial for continuously learning new skills as job requirements evolve.

Collaborative Leader: By developing the ability to work well with others and lead ethically, students are prepared to collaborate effectively in diverse and dynamic work environments, achieving shared goals in future roles that require teamwork and leadership.

Global Innovator: Students are encouraged to think critically and creatively to solve complex, real-world problems. This problem-solving ability, combined with cultural awareness, prepares them to innovate in a global job market where diverse perspectives are increasingly valued.

Empathetic Communicator: Effective communication is a core skill that students develop, allowing them to listen actively and express ideas clearly. This prepares them to engage with different audiences and use various communication tools, which are essential in any future job.

Community Builder: By making a positive impact on their community through service learning, internships, and civic engagement, students gain hands-on experience that is directly applicable to the workforce. This experience fosters a sense of responsibility and civic-mindedness that will be valuable in any career.

World-Ready Scholar: Mastery in literacy, numeracy, and reasoning ensures that students are prepared for the academic and professional challenges of the 21st century.

The ability to integrate knowledge across disciplines and solve complex problems is key to succeeding in future careers, particularly in fields that are yet to be defined.

City Council 18 – 3 3/18/2025
The SAUSD Learning Model is designed to achieve the outcomes of the Graduate Profile by emphasizing a personalized, authentic, competency-based, and inclusive approach to education.

Work on the Graduate Profile began in the fall of 2020 through the District System Design Partnership, which brought together nearly 200 community partners, SAUSD staff, and parents. After several workshops, the partnership came up with the framework for the Graduate Profile.

SAUSD then embarked on a series of students and staff listening sessions, to seek additional input from those who would be impacted the most by this initiative. SAUSD Research and Evaluation team took more than 30 hours of audio and about 1,000 of transcripts in feedback to help further refine the Graduate profile into what the district has today.

In conclusion, the SAUSD Graduate Profile represents a comprehensive and community-driven vision for student success for generations to come. By prioritizing the development of key competencies through a collaborative and inclusive process, the district is not only preparing students to meet the challenges of an evolving job market but also empowering them to be lifelong learners, ethical leaders, and proactive members of their communities. This initiative underscores SAUSD's commitment to providing an education that is responsive to the needs of both students and society, ensuring that every graduate is equipped to excel in their future endeavors.

City Council 18 – 4 3/18/2025

SAMPLE RESOLUTION
Resolution No. [XXXX]

A RESOLUTION OF THE SANTA ANA CITY COUNCIL RECOGNIZING AND

SUPPORTING THE SANTA ANA UNIFIED SCHOOL DISTRICT GRADUATE

PROFILE
WHEREAS, the Santa Ana Unified School District (SAUSD) has collaborated extensively with business leaders, parents, students, educators, school administrators, Board of Education representatives, school support staff, and other community partners to develop the Graduate Profile; and
WHEREAS, the Graduate Profile is designed with the mission of preparing every student within the SAUSD for the jobs of the future by equipping them with essential real-world skills necessary to thrive in a rapidly changing world; and WHEREAS, the Graduate Profile focuses on six key attributes that are critical for student success in the 21st century, namely:

Architect of Learning: Promoting lifelong learning with a spirit of inquiry and a growth mindset to adapt to evolving job requirements;
Collaborative Leader: Preparing students to work effectively with others and lead ethically in diverse and dynamic environments;
Global Innovator: Encouraging critical and creative thinking to solve complex problems while being culturally aware in a global job market;
Empathetic Communicator: Ensuring students develop effective communication skills to engage with various audiences and use different communication tools; Community Builder: Fostering hands-on experience in community service, internships, and civic engagement to build a sense of responsibility and civic-mindedness; World-Ready Scholar: Guaranteeing mastery in literacy, numeracy, and reasoning to tackle academic and professional challenges in the 21st century; and WHEREAS, the SAUSD Learning Model is designed to achieve the outcomes of the Graduate Profile by emphasizing a personalized, authentic, competency-based, and inclusive approach to education; and
City Council 18 – 5 3/18/2025
WHEREAS, the development of the Graduate Profile began in the fall of 2020 through the District System Design Partnership, engaging nearly 200 community partners, SAUSD staff, and parents in a series of workshops to create the framework for the Graduate Profile; and
WHEREAS, SAUSD further refined the Graduate Profile through a series of student and staff listening sessions, collecting more than 30 hours of audio and about 1,000 pages of transcripts, ensuring that the Graduate Profile aligns with the needs and aspirations of those most impacted by this initiative; and
WHEREAS, the SAUSD Graduate Profile represents a comprehensive and community-driven vision for student success, empowering students to be lifelong learners, ethical leaders, and proactive members of their communities, while ensuring they are equipped to excel in their future endeavors;
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Santa Ana that the Council hereby recognizes and supports the SAUSD Graduate Profile as a vital initiative that prepares the students of Santa Ana for success in an ever-evolving job market and reaffirms its commitment to working collaboratively with SAUSD to support the education and future of our city's youth.

City Council 18 – 6 3/18/2025
HOUSING AUTHORITY 1 December 17, 2024
DRAFT Minutes of the Special Meeting
of the Housing Authority
Santa Ana, California
December 17, 2024

CALL TO ORDER
MINUTES: Chair Amezcua called the Special Housing Authority Meeting to order at 9:03 P.M.

ATTENDANCE Authority Members Phil Bacerra
Johnathan Ryan Hernandez
Jessie Lopez
David Penaloza
Benjamin Vazquez
Vice Chair Thai Viet Phan
Chair Valerie Amezcua
City Manager Alvaro Nuñez
City Attorney Sonia R. Carvalho
Recording Secretary Jennifer L. Hall

ROLL CALL
MINUTES: Secretary Jennifer L. Hall conducted Roll Call.

Chair Amezcua, Vice Chair Phan, and Authority Members Bacerra, Hernandez, Lopez, Penaloza, and Vazquez were present.

ADDITIONS\DELETIONS TO THE HOUSING AUTHORITY AGENDA
MINUTES: None.

City Council 2 – 1 3/18/2025
HOUSING AUTHORITY 2 December 17, 2024
PUBLIC COMMENTS – Members of the public may address Housing Authority on items on the Housing Authority agenda.

MINUTES: None.

RECOMMENDED ACTION: Approve staff recommendations on the following Consent Calendar Items: 1 through 3.

MINUTES: At 9:03 P.M., the Consent Calendar was considered.

MOTION: Authority Member Hernandez moved to approve staff recommendations on the following Consent Calendar Items: 1 through 3, seconded by Authority Member Penaloza.

The motion carried, 7-0, by the following roll call vote:

AYES:

NOES:

ABSTAIN:

ABSENT:

AUTHORITY MEMBER BACERRA, AUTHORITY MEMBER

HERNANDEZ, AUTHORITY MEMBER LOPEZ, AUTHORITY

MEMBER PENALOZA, AUTHORITY MEMBER VAZQUEZ,

VICE CHAIR PHAN, CHAIR AMEZCUA
NONE
NONE
NONE
Status: 7 – 0 - Pass

1. Excused Absences
Department(s): City Clerk’s Office
Recommended Action: Excuse the absent members.

2. Minutes from the Regular Meeting of August 6, 2024
Department(s): City Clerk’s Office
Recommended Action: Approve minutes.

3. Housing Successor Annual Report for FY 2023-24 – Low and Moderate Income Housing Asset Fund
Department(s): Community Development Agency
Recommended Action: Receive and file.
**END OF CONSENT CALENDAR**

CONSENT CALENDAR
City Council 2 – 2 3/18/2025
HOUSING AUTHORITY 3 December 17, 2024

HOUSING AUTHORITY MEMBER COMMENTS
MINUTES: None.

ADJOURNMENT – Adjourn the Housing Authority meeting.

MINUTES: Chair Amezcua adjourned the Housing Authority Meeting at 9:05 P.M.

Respectfully submitted:
__________________________
Jennifer L. Hall, CMC
Secretary
City Council 2 – 3 3/18/2025
Community Development Agency
www.santa-ana.org/community-development
Item # 3
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
March 18, 2025
TOPIC: Housing Authority 5-Year Plan and Annual Plan

AGENDA TITLE
Public Hearing - Approve the Housing Authority Fiscal Years 2025-2030 5-Year Plan and Fiscal Year 2025-2026 Annual Plan
Published in the Orange County Register, La Opinion, and Nguoi Viet on January 31, 2025.

RECOMMENDED ACTION

1. Conduct a public hearing in consideration of the approval and submission of the Housing Authority 5-Year Plan and Annual Plan to the U.S. Department of Housing and Urban Development.

2. Adopt a resolution approving the Housing Authority 5-Year Plan and Annual Plan and authorize the Executive Director of the Housing Authority to submit the 5-Year Plan and Annual Plan to the U.S. Department of Housing and Urban Development.

RESOLUTION NO. 2025-XXX entitled A RESOLUTION OF THE HOUSING

AUTHORITY OF THE CITY OF SANTA ANA APPROVING THE SUBMISSION OF THE FIVE YEAR PLAN FOR FISCAL YEARS 2025-2030 AND SUBMISSION OF THE ANNUAL PLAN FOR FISCAL YEAR 2025-2026
GOVERNMENT CODE §84308 APPLIES: No

DISCUSSION
The U.S. Department of Housing and Urban Development (HUD) requires housing authorities that administer a Housing Choice Voucher (HCV) program to have a 5-Year Plan and Annual Plan for the management and operation of the program. The general purpose of the 5-Year Plan is to advise HUD, program participants, applicants, and members of the public on our policies, programs, operations, and strategies for meeting local housing needs and goals. Specifically, the 5-Year Plan (Exhibit 1) provides information on: (1) the goals and objectives of the Housing Authority for the next 5-year period (Fiscal Years 2025-2030) that will enable the Housing Authority to serve the needs of very low-income and extremely low-income families; (2) progress the Housing Authority has made in meeting the goals and objectives described in the previous 5- City Council 3 – 1 3/18/2025
Housing Authority 5-Year Plan and Annual Plan
March 18, 2025

Year Plan (Fiscal Years 2020-2025); (3) a statement on the criteria used for determining the threshold for a significant amendment or modification to the 5-Year Plan; and (4) Resident Advisory Board comments. The Annual Plan (Exhibit 2) is the first year of the 5-Year Plan and provides specific information on the following topics: (1) new activities to be undertaken by the Housing Authority in the next year (Fiscal Year 2025-2026); (2) findings from the most recent Fiscal Year audit; and (3) annual progress the Housing Authority has made in meeting the goals and objectives described in the 5-Year Plan.

As required by HUD, three ad hoc Resident Advisory Board meetings were held on February 5, 2025 with HCV participants who receive housing assistance from the Housing Authority. The three meetings were conducted in English, Spanish, and Vietnamese. A total of 3,126 active participants in the HCV Program were mailed a survey and an invitation to participate on the ad hoc Resident Advisory Board.

Additionally, the survey and invitation were emailed to 964 active HCV participants who provided their email address to the Housing Authority.

There were 39 participants who participated and formed the ad hoc Resident Advisory Board, including seven (7) Spanish-speaking, 14 Vietnamese-speaking, and 18 Englishspeaking participants. There were also 16 survey responses. This was the highest participation rate that the Housing Authority has had in years. However, the continued lower participation of only 39 HCV participants on the Resident Advisory Board and 16 survey responses may be attributed to factors such as lack of interest, scheduling conflicts, a decline in social capital, and a general low turnout for public meetings (e.g. commission meetings, public hearings, etc.). Many residents may not fully understand the impact of the 5-Year Plan and Resident Advisory Board, or they may not feel that their input will lead to significant changes. Additionally, language barriers, transportation issues, or a lack of awareness about the meetings despite our extensive outreach efforts to mail and e-mail every active participant in the program could have contributed to the limited engagement. Lastly, the ad hoc Resident Advisory Board is only made up of HCV participants so other stakeholders and community members are not invited to participate.

The comments from the Resident Advisory Board and survey are attached to the 5-Year Plan and Annual Plan. Staff analyzed all of the recommendations from the Resident Advisory Board and survey responses by: (1) considering the feasibility of each recommendation; (2) discussing as a team how the Santa Ana Housing Authority could implement each recommendation; and (3) making a determination on which recommendation(s) could be implemented or considered for future implementation. All of the recommendations were taken into consideration by staff and incorporated into the 5-Year Plan and Annual Plan.

For the next five years, SAHA has created the following goals to continue serving the community while striving for continuous improvement and excellence:
• Goal # 1: Fully utilize all funding provided by HUD and apply for additional funding to serve the most vulnerable members of our community.

City Council 3 – 2 3/18/2025
Housing Authority 5-Year Plan and Annual Plan
March 18, 2025

• Goal # 2: Expand participation in the Family Self-Sufficiency Program for families to use as a platform to obtain self-sufficiency and independence from our assistance.
• Goal # 3: Ensure the accuracy, integrity, and compliance of all voucher program operations by certifying annually as a High Performing Housing Authority and exceeding HUD’s minimum sample size requirement for quality control file reviews and inspections.
• Goal # 4: Increase assisted housing choice by providing quality customer service to existing landlords and conducting outreach to new landlords. • Goal # 5: Provide equal opportunity, affirmatively further fair housing, and provide regular training on fair housing for staff, owners, and participants.

The goals and objectives of the Housing Authority’s 5-Year Plan and Annual Plan align with the City of Santa Ana’s Housing Element by prioritizing the development of affordable housing, preserving existing affordable housing, and ensuring equitable access to housing assistance. Both plans emphasize expanding rental assistance programs, increasing the supply of housing for very low- and extremely low-income residents, and addressing housing instability to prevent displacement. For example, the Housing Authority’s objective to administer 100% of the federal funding for the Housing Choice Voucher program aligns directly with the Housing Element’s policy HE-3.1 to “provide rental assistance for individuals and families with extremely low-, very low-, and low-incomes with funding from the federal government.” Additionally, both plans focus on implementing strategic housing initiatives that support long-term affordability, stability, and growth in the City’s housing market.

On January 31, 2025, a legal notice was published in the Orange County Register, La Opinion, and Nguoi Viet advising the public that a draft of the 5-Year Plan and Annual Plan was available for public review and comment and a public hearing would be held on March 18, 2025 (Exhibit 3). The 5-Year Plan and Annual Plan were also made available on the Housing Authority’s website, in the Housing Authority lobby, and at the reference desk in the Newhope Library. HUD’s federal regulations require a 45-day public comment period and the public comment period ends on March 18, 2025. The public hearing and public comment period provides City Council, city decision makers, and community stakeholders the opportunity to review and comment on the 5-Year Plan and Annual Plan. All public comments received will be included in the 5-Year Plan and Annual Plan submitted to HUD.

FISCAL IMPACT
There is no fiscal impact associated with this action.

EXHIBIT(S)

1. Housing Authority 5-Year Plan

2. Housing Authority Annual Plan

3. Proofs of Publication

4. Resolution
City Council 3 – 3 3/18/2025
Housing Authority 5-Year Plan and Annual Plan
March 18, 2025

Submitted By: Michael L. Garcia, Executive Director of Community Development Approved By: Alvaro Nuñez, City Manager
City Council 3 – 4 3/18/2025
EXHIBIT 1
5-Year PHA Plan
(for All PHAs)
U.S. Department of Housing and Urban Development
Office of Public and Indian Housing
OMB No. 2577-0226
Expires: 03/31/2024
Purpose. The 5-Year and Annual PHA Plans provide a ready source for interested parties to locate basic PHA policies, rules, and requirements concerning the PHA’s operations, programs, and services, and informs HUD, families served by the PHA, and members of the public of the PHA’s mission, goals and objectives for serving the needs of low- income, very low- income, and extremely low- income families Applicability. The Form HUD-50075-5Y is to be completed once every 5 PHA fiscal years by all PHAs.

A. PHA Information.

A.1 PHA Name: Housing Authority of the City of Santa Ana PHA Code: CA093
PHA Plan for Fiscal Year Beginning: (MM/YYYY): 07/2025
The Five-Year Period of the Plan (i.e. 2019-2023): 2025-2030 PHA Plan Submission Type: 5-Year Plan Submission Revised 5-Year Plan Submission Availability of Information. In addition to the items listed in this form, PHAs must have the elements listed below readily available to the public.

A PHA must identify the specific location(s) where the proposed PHA Plan, PHA Plan Elements, and all information relevant to the public hearing and proposed PHA Plan are available for inspection by the public. Additionally, the PHA must provide information on how the public may reasonably obtain additional information on the PHA policies contained in the standard Annual Plan, but excluded from their streamlined submissions. At a minimum, PHAs must post PHA Plans, including updates, at each Asset Management Project (AMP) and main office or central office of the PHA. PHAs are strongly encouraged to post complete PHA Plans on their official websites. PHAs are also encouraged to provide each resident council a copy of their PHA Plans.

PHA Consortia: (Check box if submitting a Joint PHA Plan and complete table below.) PHA
Code
Program(s) in the
Consortia
Program(s) not in the
Consortia
No. of Units in Each Program
PH HCV
Participating PHAs
Lead PHA:

City Council 3 – 5 3/18/2025
EXHIBIT 1
B. Plan Elements. Required for all PHAs completing this form.

B.1 Mission. State the PHA’s mission for serving the needs of low-income, very low-income, and extremely low-income families in the PHA’s jurisdiction for the next five years.

Our Mission is to provide affordable housing for the most vulnerable members of our community to use as a platform to obtain selfsufficiency and independence from our assistance.

B.2 Goals and Objectives. Identify the PHA’s quantifiable goals and objectives that will enable the PHA to serve the needs of low-income, very lowincome, and extremely low-income families for the next five years.

Goal # 1: Fully utilize all funding provided by HUD and apply for additional funding to serve the most vulnerable members of our community.

Objective # 1: Utilize 100% of the Annual Budget Authority provided by HUD for each CY.

Objective # 2: Apply for additional vouchers and funding opportunities.

Goal # 2: Expand participation in the Family Self-Sufficiency Program for families to use as a platform to obtain self-sufficiency and independence from our assistance.

Objective # 1: Expand the number of active participants in the Family Self-Sufficiency Program.

Objective # 2: Assist Family Self-Sufficiency Program participants to graduate from the program and become self-sufficient.

Goal # 3: Ensure the accuracy, integrity and compliance of all voucher program operations.

Objective # 1: Certify annually as a High Performing Housing Authority and exceed HUD’s minimum sample size requirements for quality control file reviews and inspections under SEMAP Indicator # 3 and 5.

Goal # 4: Increase assisted housing choices by providing quality customer service to existing landlords and conducting outreach to new landlords.

Objective # 1: Communicate on a monthly basis with active landlords by providing information on key program updates.

Objective # 2: Maintain active participation in the Orange County Apartment Association and attend local events to promote participation in the program.

Goal # 5: Provide equal opportunity, affirmatively further fair housing and provide regular training on fair housing for staff, owners and participants.

Objective # 1: Provide an annual mandatory training for all Housing Authority staff.

Objective # 2: Provide information on fair housing to owners and participants.

City Council 3 – 6 3/18/2025
EXHIBIT 1
B.3 Progress Report. Include a report on the progress the PHA has made in meeting the goals and objectives described in the previous 5-Year Plan.

Goal # 1: Fully utilize all funding provided by HUD and apply for additional funding to serve the most vulnerable members of our community.

Objective # 1: Utilize 100% of the Annual Budget Authority provided by HUD for each CY.  The Housing Authority of the City of Santa Ana (SAHA) utilized the following percentage of the Annual Budget Authority provided by HUD for each CY below:
o
o
o
o
o
CY 2020: 102.2%
CY 2021: 101.7%
CY 2022: 104.7%
CY 2023: 103.4%
CY 2024: 99.2% (It would have been 104.6% but SAHA received $2,746,823 in set-aside funds at the end of CY 2024) Objective # 2: Apply for new funding opportunities for additional vouchers.  FY 2021:
o In October 2020, SAHA received an award of twenty-five (25) additional Foster Youth to Independence vouchers following a competitive application process under PIH Notice 2020-28. o In November 2020, SAHA received an award of seventy-five (75) additional Mainstream Program Vouchers following a competitive application process under PIH Notice 2020-22. 

FY 2022:
o In June 2021, SAHA received an award of eighty-nine (89) new Emergency Housing Vouchers awarded under PIH Notice 2021-15.

FY 2023:
o In September 2022, SAHA received an award of thirty-nine (39) new Housing Choice Vouchers awarded under the Consolidated Appropriations Act 2022 (P.L. 117-103).
o
o
In September 2022, SAHA received an award of twenty-five (25) new Foster Youth to Independence vouchers awarded under the requirements of Notice PIH 2020-28, amended by Notice PIH 2021-26.

In July 2022, SAHA received an award of $115,500 in Extraordinary Administrative Fee Funding to lease-up Mainstream Program vouchers.
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
FY 2024:
o In August 2023, SAHA accepted an award of twenty-four (24) new Incremental Housing Choice Vouchers and Special Administrative Fees awarded under the Consolidated Appropriations Act 2023 (P.L. 117-328) (the 2023 Act) and PIH Notice 2023-21.

In September 2023, SAHA received an award of twenty-five (25) new Foster Youth to Independence vouchers awarded under PIH Notice 2023-04.
o
FY 2025:
o In July 2024, SAHA received an award of twenty-five (25) new Foster Youth to Independence vouchers awarded under PIH Notice 2023-04.
o In December 2024, SAHA received $2,746,823 in CY 2024 HAP Set-Aside funds, including $2,366,312 for project-based vouchers and $380,511 for HUD-VASH.

Goal # 2: Expand participation in the Family Self-Sufficiency Program for families to use as a platform to obtain self-sufficiency and independence from our assistance.

Objective # 1: Expand the number of active participants in the Family Self-Sufficiency Program.  As of December for each year below, the Housing Authority of the City of Santa Ana (SAHA) had the following number of active participants in the Family Self-Sufficiency Program for each FY:
o
o
o
o
o
FY 2021: 122 active participants
FY 2022: 106 active participants
FY 2023: 93 active participants
FY 2024: 129 active participants
FY 2025: 139 active participants
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
From FY 2021 through FY 2025, SAHA graduated a total of 37 participants, which would have decreased the number of active participants above. Overall, the number of mandatory slots for SAHA decreased from 60 to 55 slots. As of December 2024, the percent of families enrolled over mandatory slots is equal to 253%. A total of 68% of active participants have an escrow account balance in the program.

From FY 2021 through FY 2025, SAHA sent a monthly electronic Family Self-Sufficiency Program newsletter to our participants who have provided us with their e-mail addresses. Each newsletter features a Story of Success for a family who is participating in the program. In addition, SAHA also provided an annual calendar to all of our participants that included a Story of Success for each month.

Objective # 2: Assist Family Self-Sufficiency Program participants to become self-sufficient and graduate from the program.  The Housing Authority of the City of Santa Ana (SAHA) graduated the following number of participants from the Family SelfSufficiency Program for each FY below:
o
o
o
o
o
FY 2021: 3 graduates
FY 2022: 9 graduates
FY 2023: 8 graduates
FY 2024: 15 graduates
FY 2025: 2 graduates (projected)

City Council 3 – 7 3/18/2025
EXHIBIT 1
Goal # 3: Ensure the accuracy, integrity and compliance of all voucher program operations.

Objective # 1: Retain High Performer SEMAP status.



FY 2021:
o SAHA was certified as a High Performer for FY 19-20. The final SEMAP score for the fiscal year ending 6/30/2020 is 97%.

SAHA audited a total of 353 files under SEMAP Indicator # 3, even though the minimum sample size required by HUD was only 35 files. This is equal to ten (10) times the number of files required to be audited by HUD. For SEMAP Indicator # 5, SAHA audited a total of 49 inspections even though the minimum sample size required by HUD was only 33 quality control inspections.

FY 2022:
o SAHA was certified as a High Performer for FY 20-21. The final SEMAP score for the fiscal year ending 6/30/2021 is 100%. SAHA audited a total of 273 files under SEMAP Indicator # 3, even though the minimum sample size required by HUD was only 35 files. This is equal to eight (8) times the number of files required to be audited by HUD. For SEMAP Indicator # 5, SAHA conducted a total of 46 quality control inspections even though the minimum sample size required by HUD was only 34 quality control inspections.

FY 2023:
o SAHA was certified as a High Performer for FY 21-22. The final SEMAP score for the fiscal year ending 6/30/2022 is 100%. SAHA audited a total of 372 files under SEMAP Indicator # 3, even though the minimum sample size required by HUD was only 35 files. This is equal to ten (10) times the number of files required to be audited by HUD. For SEMAP Indicator # 5, SAHA conducted a total of 69 quality control inspections even though the minimum sample size required by HUD was only 34 quality control inspections. This is twice the number of quality control inspections required to be audited by HUD.


FY 2024:
o SAHA was certified as a High Performer for FY 22-23. The final SEMAP score for the fiscal year ending 6/30/2023 is 93%.

SAHA audited a total of 380 randomly selected files under SEMAP Indicator # 3, even though the minimum sample size required by HUD was only 36 files. This is equal to ten (10) times the number of files required to be audited by HUD. For SEMAP Indicator # 5, SAHA conducted a total of 53 randomly selected quality control inspections even though the minimum sample size required by HUD was only 35 quality control inspections.

FY 2025:
o SAHA was certified as a High Performer for FY 23-24. The final SEMAP score for the fiscal year ending 6/30/2024 is 97%.

SAHA audited a total of 425 randomly selected files under SEMAP Indicator # 3, even though the minimum sample size required by HUD was only 36 files. This is equal to twelve (12) times the number of files required to be audited by HUD.

For SEMAP Indicator # 5, SAHA conducted a total of 50 randomly selected quality control inspections even though the minimum sample size required by HUD was only 35 quality control inspections.

Goal # 4: Increase assisted housing choices by providing quality customer service to existing landlords and conducting outreach to new landlords.

Objective # 1: Communicate on a regular basis with active landlords by providing information on key program updates.  FY 2021:
o During this Fiscal Year, the Housing Authority of the City of Santa Ana (SAHA) e-mailed a newsletter in July, October and December due to the COVID-19 pandemic.


FY 2022:
o During this Fiscal Year, SAHA e-mailed a newsletter in December and January due to the COVID-19 pandemic.

During FY 2023, FY 2024, and FY 2025, SAHA sent an electronic Landlord Newsletter to our active landlords on a monthly basis.

Each newsletter provided key program updates and information for landlords.

Objective # 2: Maintain active participation in the Orange County Apartment Association and attend local events to promote participation in the program.
 For FY 2021, FY 2022, FY 2023, FY 2024, and FY 2025, the Housing Authority of the City of Santa Ana maintained an active membership with the Orange County Apartment Association.

Goal # 5: Provide equal opportunity, affirmatively further fair housing and provide regular training on fair housing for staff, owners and participants.

Objective # 1: Provide an annual mandatory training for all Housing Authority staff.  The Housing Authority of the City of Santa Ana held an annual, mandatory Fair Housing Training for all Housing Division employees on the following dates:
o
o
o
o
o
September 11, 2020
August 27, 2021
August 18, 2022
August 31, 2023
August 22, 2024
Objective # 2: Provide information on fair housing to owners and participants.  For FY 2021, FY 2022, FY 2023, FY 2024, and FY 2025, the Housing Authority of the City of Santa Ana provided information on fair housing to owners and participants.

Goal # 6: Provide information on the Violence Against Women Act (VAWA) of 2013 to active participants and owners to ensure protection for Victims of Domestic Violence, Dating Violence, Sexual Assault, or Stalking.  For FY 2021, FY 2022, FY 2023, FY 2024, and FY 2025, the Housing Authority of the City of Santa Ana provided information on VAWA to all program applicants, participants and landlords.

City Council 3 – 8 3/18/2025
EXHIBIT 1
B.4 Violence Against Women Act (VAWA) Goals. Provide a statement of the PHA’s goals, activities, objectives, policies, or programs that will enable the PHA to serve the needs of child and adult victims of domestic violence, dating violence, sexual assault, or stalking.

The Housing Authority of the City of Santa Ana will provide information on the Violence Against Women Act (VAWA) to active participants and owners to ensure protection for Victims of Domestic Violence, Dating Violence, Sexual Assault, or Stalking.

C. Other Document and/or Certification Requirements.

C.1 Significant Amendment or Modification. Provide a statement on the criteria used for determining a significant amendment or modification to the 5-Year Plan.

The Housing Authority of the City of Santa Ana defines “significant amendment or modification” as any that meet all of the following criteria:

Would create a mission, goal or objective that would fundamentally change the existing mission, goals, or objectives already identified by the Housing Authority and would require formal approval by the Board of Commissioners.

Any significant deviation or modification is subject to the following requirements:



The PHA must consult with the Resident Advisory Board (RAB) (as defined in 24 CFR 903.12); The PHA must ensure consistency with the Consolidated Plan of the City of Santa Ana (as defined in 24 CFR 903.15); and The PHA must provide for a review of the amendments/modifications by the public during a 45-day public review period (as defined in 24 CFR 903.17).


The PHA may not adopt the amendment or modification until the PHA has duly called a meeting of its Board of Directors (or similar governing body). This meeting, at which the amendment or modification is adopted, must be open to the public.

The PHA may not implement the amendment or modification until notification of the amendment or modification is provided to HUD and approved by HUD in accordance with HUD’s plan review procedures (as defined at 24 CFR 903.23).

C.2 Resident Advisory Board (RAB) Comments.
(a) Did the RAB(s) have comments to the 5-Year PHA Plan? Y N
(b) If yes, comments must be submitted by the PHA as an attachment to the 5-Year PHA Plan. PHAs must also include a narrative describing their analysis of the RAB recommendations and the decisions made on these recommendations.

Three Resident Advisory Board meetings were held on February 5, 2025 with 39 HCV participants who receive assistance from the Housing Authority. The meetings were conducted in three languages: English, Spanish, and Vietnamese. All active participants were mailed an invitation to participate on the Resident Advisory Board in English, Spanish and Vietnamese. The 39 members of the Resident Advisory Board provided input for the development of the 5-Year Plan.

SAHA also conducted a survey for all of HCV participants. The survey was e-mailed to all active HCV participants who have provided their email address to our staff. A total of 16 responses were received to the survey.

Staff analyzes all of the recommendations from the Resident Advisory Board and survey responses by: 1) considering the feasibility of each recommendation; 2) discussing as a team how SAHA could implement each recommendation; and 3) making a determination on which recommendation(s) could be implemented or considered for future implementation. All of the recommendations were taken into consideration by the Housing Authority.

C.3 Certification by State or Local Officials.

Form HUD-50077-SL, Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan, must be submitted by the PHA as an electronic attachment to the PHA Plan.

City Council 3 – 9 3/18/2025
EXHIBIT 1
C.4 Required Submission for HUD FO Review.
(a) Did the public challenge any elements of the Plan?
Y N
(b) If yes, include Challenged Elements.

D. Affirmatively Furthering Fair Housing (AFFH).

City Council 3 – 10 3/18/2025
EXHIBIT 1
D.1
Affirmatively Furthering Fair Housing. (Non-qualified PHAs are only required to complete this section on the Annual PHA Plan. All qualified PHAs must complete this section.)
Provide a statement of the PHA’s strategies and actions to achieve fair housing goals outlined in an accepted Assessment of Fair Housing (AFH) consistent with 24 CFR § 5.154(d)(5). Use the chart provided below. (PHAs should add as many goals as necessary to overcome fair housing issues and contributing factors.) Until such time as the PHA is required to submit an AFH, the PHA is not obligated to complete this chart. The PHA will fulfill, nevertheless, the requirements at 24 CFR § 903.7(o) enacted prior to August 17, 2015. See Instructions for further detail on completing this item.

Fair Housing Goal:

Describe fair housing strategies and actions to achieve the goal Fair Housing Goal:

Describe fair housing strategies and actions to achieve the goal Fair Housing Goal:

Describe fair housing strategies and actions to achieve the goal

City Council 3 – 11 3/18/2025
EXHIBIT 1
Instructions for Preparation of Form HUD-50075-5Y - 5-Year PHA Plan for All PHAs A. PHA Information. All PHAs must complete this section. (24 CFR § 903.4) A.1 Include the full PHA Name, PHA Code, PHA Fiscal Year Beginning (MM/YYYY), Five-Year Period that the Plan covers, i.e. 2019-2023, PHA Plan Submission Type, and the Availability of Information, specific location(s) of all information relevant to the hearing and proposed PHA Plan.

PHA Consortia: Check box if submitting a Joint PHA Plan and complete the table.

B. Plan Elements.

B.1 Mission. State the PHA’s mission for serving the needs of low- income, very low- income, and extremely low- income families in the PHA’s jurisdiction for the next five years. (24 CFR § 903.6(a)(1)) B.2 Goals and Objectives. Identify the PHA’s quantifiable goals and objectives that will enable the PHA to serve the needs of lowincome, very low- income, and extremely low- income families for the next five years. (24 CFR § 903.6(b)(1)) B.3 Progress Report. Include a report on the progress the PHA has made in meeting the goals and objectives described in the previous 5- Year Plan. (24 CFR § 903.6(b)(2))
B.4 Violence Against Women Act (VAWA) Goals. Provide a statement of the PHA’s goals, activities objectives, policies, or programs that will enable the PHA to serve the needs of child and adult victims of domestic violence, dating violence, sexual assault, or stalking. (24 CFR § 903.6(a)(3)).

C. Other Document and/or Certification Requirements.

C.1 Significant Amendment or Modification. Provide a statement on the criteria used for determining a significant amendment or modification to the 5-Year Plan. For modifications resulting from the Rental Assistance Demonstration (RAD) program, refer to the ‘Sample PHA Plan Amendment’ found in Notice PIH-2012-32, REV 2.

C.2 Resident Advisory Board (RAB) comments.
(a) Did the public or RAB have comments?
(b) If yes, submit comments as an attachment to the Plan and describe the analysis of the comments and the PHA’s decision made on these recommendations. (24 CFR § 903.17(b), 24 CFR § 903.19) C.3 Certification by State or Local Officials.

Form HUD-50077-SL, Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan, must be submitted by the PHA as an electronic attachment to the PHA Plan.

C.4 Required Submission for HUD FO Review.

Challenged Elements.
(a) Did the public challenge any elements of the Plan?
(b) If yes, include such information as an attachment to the Annual PHA Plan or 5-Year PHA Plan with a description of any challenges to Plan elements, the source of the challenge, and the PHA’s response to the public.

D. Affirmatively Furthering Fair Housing.
(Non-qualified PHAs are only required to complete this section on the Annual PHA Plan. All qualified PHAs must complete this section.)
D.1 Affirmatively Furthering Fair Housing. The PHA will use the answer blocks in item D.1 to provide a statement of its strategies and actions to implement each fair housing goal outlined in its accepted Assessment of Fair Housing (AFH) consistent with 24 CFR § 5.154(d)(5) that states, in relevant part: “To implement goals and priorities in an AFH, strategies and actions shall be included in program participants' … PHA Plans (including any plans incorporated therein) …. Strategies and actions must affirmatively further fair housing ….” Use the chart provided to specify each fair housing goal from the PHA’s AFH for which the PHA is the responsible program participant – whether the AFH was prepared solely by the PHA, jointly with one or more other PHAs, or in collaboration with a state or local jurisdiction – and specify the fair housing strategies and actions to be implemented by the PHA during the period covered by this PHA Plan. If there are more than three fair housing goals, add answer blocks as necessary.

Until such time as the PHA is required to submit an AFH, the PHA will not have to complete section D.; nevertheless, the PHA will address its obligation to affirmatively further fair housing in part by fulfilling the requirements at 24 CFR 903.7(o)(3) enacted prior to August 17, 2015, which means that it examines its own programs or proposed programs; identifies any impediments to fair housing choice within those programs; addresses those impediments in a reasonable fashion in view of the resources available; works with local jurisdictions to implement any of the jurisdiction’s initiatives to affirmatively further fair housing that require the PHA’s involvement; and maintain records reflecting these analyses and actions. Furthermore, under Section 5A(d)(15) of the U.S. Housing Act of 1937, as amended, a PHA must submit a civil rights certification with its Annual PHA Plan, which is described at 24 CFR 903.7(o)(1) except for qualified PHAs who submit the Form HUD-50077-CR as a standalone document.

This information collection is authorized by Section 511 of the Quality Housing and Work Responsibility Act, which added a new section 5A to the U.S. Housing Act of 1937, as amended, which introduced the 5-Year PHA Plan. The 5-Year PHA Plan provides the PHA’s mission, goals and objectives for serving the needs of low- income, very low- income, and extremely lowincome families and the progress made in meeting the goals and objectives described in the previous 5-Year Plan.

Public reporting burden for this information collection is estimated to average 1.64 hours per year per response or 8.2 hours per response every five years, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. HUD may not collect this information, and respondents are not required to complete this form, unless it displays a currently valid OMB Control Number.

City Council 3 – 12 3/18/2025
EXHIBIT 1
Privacy Act Notice. The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S. Code, Section 1701 et seq., and regulations promulgated thereunder at Title 12, Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality.

City Council 3 – 13 3/18/2025
EXHIBIT 1
Certifications of Compliance with
PHA Plan and Related Regulations
(Standard, Troubled, HCV-Only, and
High Performer PHAs)
U.S. Department of Housing and Urban Development
Office of Public and Indian Housing
OMB No. 2577-0226
Expires 3/31/2024
PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations including PHA Plan Elements that Have Changed
Acting on behalf of the Board of Commissioners of the Public Housing Agency (PHA) listed below, as its Chairperson or other authorized PHA official if there is no Board of Commissioners, I approve the submission of the 5-Year Plan and Annual PHA Plan, hereinafter referred to as “the Plan”, of which this document is a part, and make the following certification and agreements with the Department of Housing and Urban Development (HUD) for the PHA fiscal year beginning July 1, 2025, in connection with the submission of the Plan and implementation thereof:

1. The Plan is consistent with the applicable comprehensive housing affordability strategy (or any plan incorporating such strategy) for the jurisdiction in which the PHA is located (24 CFR § 91.2).

2. The Plan contains a certification by the appropriate State or local officials that the Plan is consistent with the applicable Consolidated Plan, which includes a certification that requires the preparation of an Analysis of Impediments (AI) to Fair Housing Choice, or Assessment of Fair Housing (AFH) when applicable, for the PHA's jurisdiction and a description of the manner in which the PHA Plan is consistent with the applicable Consolidated Plan (24 CFR §§ 91.2, 91.225, 91.325, and

91.425).

3. The PHA has established a Resident Advisory Board or Boards, the membership of which represents the residents assisted by the PHA, consulted with this Resident Advisory Board or Boards in developing the Plan, including any changes or revisions to the policies and programs identified in the Plan before they were implemented, and considered the recommendations of the RAB (24 CFR 903.13). The PHA has included in the Plan submission a copy of the recommendations made by the Resident Advisory Board or Boards and a description of the manner in which the Plan addresses these recommendations.

4. The PHA provides assurance as part of this certification that:
(i) The Resident Advisory Board had an opportunity to review and comment on the changes to the policies and programs before implementation by the PHA;
(ii) The changes were duly approved by the PHA Board of Directors (or similar governing body); and (iii) The revised policies and programs are available for review and inspection, at the principal office of the PHA during normal business hours.

5. The PHA made the proposed Plan and all information relevant to the public hearing available for public inspection at least 45 days before the hearing, published a notice that a hearing would be held and conducted a hearing to discuss the Plan and invited public comment.

6. The PHA certifies that it will carry out the public housing program of the agency in conformity with title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d-2000d—4), the Fair Housing Act (42 U.S.C. 3601-19), Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), title II of the Americans with Disabilities Act (42 U.S.C. 12101 et seq.), and other applicable civil rights requirements and that it will affirmatively further fair housing in the administration of the program. In addition, if it administers a Housing Choice Voucher Program, the PHA certifies that it will administer the program in conformity with the Fair Housing Act, title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, title II of the Americans with Disabilities Act, and other applicable civil rights requirements, and that it will affirmatively further fair housing in the administration of the program.

7. The PHA will affirmatively further fair housing, which means that it will take meaningful actions to further the goals identified in the Assessment of Fair Housing (AFH) conducted in accordance with the requirements of 24 CFR § 5.150 through 5.180, that it will take no action that is materially inconsistent with its obligation to affirmatively further fair housing, and that it will address fair housing issues and contributing factors in its programs, in accordance with 24 CFR § 903.7(o)(3).

The PHA will fulfill the requirements at 24 CFR § 903.7(o) and 24 CFR § 903.15(d). Until such time as the PHA is required to submit an AFH, the PHA will fulfill the requirements at 24 CFR § 903.7(o) promulgated prior to August 17, 2015, which means that it examines its programs or proposed programs; identifies any impediments to fair housing choice within those programs; addresses those impediments in a reasonable fashion in view of the resources available; works with local jurisdictions to implement any of the jurisdiction’s initiatives to affirmatively further fair housing that require the PHA’s involvement; and maintains records reflecting these analyses and actions.

8. For PHA Plans that include a policy for site-based waiting lists:
 The PHA regularly submits required data to HUD's 50058 PIC/IMS Module in an accurate, complete and timely manner (as specified in PIH Notice 2011-65);
City Council Page 1 of 3 3 – 14 formHUD-50077-ST-HCV-HP 3/18/2025 (3/31/2024) EXHIBIT 1
 The system of site-based waiting lists provides for full disclosure to each applicant in the selection of the development in which to reside, including basic information about available sites; and an estimate of the period of time the applicant would likely have to wait to be admitted to units of different sizes and types at each site; Adoption of a site-based waiting list would not violate any court order or settlement agreement or be inconsistent with a pending complaint brought by HUD;
The PHA shall take reasonable measures to assure that such a waiting list is consistent with affirmatively furthering fair housing; and
The PHA provides for review of its site-based waiting list policy to determine if it is consistent with civil rights laws and certifications, as specified in 24 CFR 903.7(o)(1).
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


9. The PHA will comply with the prohibitions against discrimination on the basis of age pursuant to the Age Discrimination Act of 1975.

10. In accordance with 24 CFR § 5.105(a)(2), HUD’s Equal Access Rule, the PHA will not make a determination of eligibility for housing based on sexual orientation, gender identify, or marital status and will make no inquiries concerning the gender identification or sexual orientation of an applicant for or occupant of HUD-assisted housing.

11. The PHA will comply with the Architectural Barriers Act of 1968 and 24 CFR Part 41, Policies and Procedures for the Enforcement of Standards and Requirements for Accessibility by the Physically Handicapped.

12. The PHA will comply with the requirements of Section 3 of the Housing and Urban Development Act of 1968, Employment Opportunities for Low-or Very-Low Income Persons, and with its implementing regulation at 24 CFR Part 135.

13. The PHA will comply with acquisition and relocation requirements of the Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970 and implementing regulations at 49 CFR Part 24 as applicable.

14. The PHA will take appropriate affirmative action to award contracts to minority and women's business enterprises under 24 CFR 5.105(a).

15. The PHA will provide the responsible entity or HUD any documentation that the responsible entity or HUD needs to carry out its review under the National Environmental Policy Act and other related authorities in accordance with 24 CFR Part 58 or Part 50, respectively.

16. With respect to public housing the PHA will comply with Davis-Bacon or HUD determined wage rate requirements under Section 12 of the United States Housing Act of 1937 and the Contract Work Hours and Safety Standards Act.

17. The PHA will keep records in accordance with 2 CFR 200.333 and facilitate an effective audit to determine compliance with program requirements.

18. The PHA will comply with the Lead-Based Paint Poisoning Prevention Act, the Residential Lead-Based Paint Hazard Reduction Act of 1992, and 24 CFR Part 35.

19. The PHA will comply with the policies, guidelines, and requirements of 2 CFR Part 200, Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Financial Assistance, including but not limited to submitting the assurances required under 24 CFR §§ 1.5, 3.115, 8.50, and 107.25 by submitting an SF-424, including the required assurances in SF-424B or D, as applicable.

20. The PHA will undertake only activities and programs covered by the Plan in a manner consistent with its Plan and will utilize covered grant funds only for activities that are approvable under the regulations and included in its Plan.

21. All attachments to the Plan have been and will continue to be available at all times and all locations that the PHA Plan is available for public inspection. All required supporting documents have been made available for public inspection along with the Plan and additional requirements at the primary business office of the PHA and at all other times and locations identified by the PHA in its PHA Plan and will continue to be made available at least at the primary business office of the PHA.

22. The PHA certifies that it is in compliance with applicable Federal statutory and regulatory requirements, including the Declaration of Trust(s).

Housing Authority of the City of Santa Ana CA093
PHA Name PHA Number/HA Code
5-Year PHA Plan for Fiscal Years 2025 – 2030
Annual PHA Plan for Fiscal Year 2025 – 2026
I hereby certify that all the information stated herein, as well as any information provided in the accompaniment herewith, is true and accurate. Warning: HUD will prosecute false claims and statements. Conviction may result in criminal and/or civil penalties. (18 U.S.C. 1001, 1010, 1012; 31 U.S.C. 3729, 3802).

Name of Executive Director
Michael L. Garcia
Signature
Name Board Chairman
Mayor Valerie Amezcua
Date Signature Date
___________________________________________________________________________________________________________ City Council Page 2 of 3 form 3 – 15 HUD-50077-ST-HCV-HP 3/18/2025 (3/31/2024) EXHIBIT 1
The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S. Code, Section 1701 et seq., and regulations promulgated thereunder at Title 12, Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality. This information is collected to ensure compliance with PHA Plan, Civil Rights, and related laws and regulations including PHA plan elements that have changed.

Public reporting burden for this information collection is estimated to average 0.16 hours per year per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. HUD may not collect this information, and respondents are not required to complete this form, unless it displays a currently valid OMB Control Number. ___________________________________________________________________________________________________________ City Council Page 3 of 3 3 – 16 form HUD-50077-ST-HCV-HP 3/18/2025 (3/31/2024) EXHIBIT 1
Certification by State or Local
Official of PHA Plans Consistency
with the Consolidated Plan or
State Consolidated Plan
U. S Department of Housing and Urban Development
Office of Public and Indian Housing
OMB No. 2577-0226
Expires 3/31/2024
(All PHAs)
Certification by State or Local Official of PHA Plans
Consistency with the Consolidated Plan or State Consolidated Plan I, Valerie Amezcua, Mayor for the City of Santa Ana, certify that the 5-Year PHA Plan and Annual PHA Plan of the Housing Authority of the City of Santa Ana (CA093) is consistent with the Consolidated Plan and the Analysis of Impediments (AI) to Fair Housing Choice or Assessment of Fair Housing (AFH) as applicable to the City of Santa Ana pursuant to 24 CFR Part 91 and 24 CFR § 903.15.

Provide a description of how the PHA Plan is consistent with the Consolidated Plan or State Consolidated Plan and the AI:

The 5-Year PHA Plan and Annual PHA Plan (“Plan”) is consistent with the community development needs and market conditions stated in the Consolidated Plan and the Analysis of Impediments to Fair Housing Choice or Assessment of Fair Housing because the Plan is consistent with the objectives, outcomes, and needs identified in the Plan Needs Assessments and citizen participation process. It also seeks to address the needs identified in the in the Analysis of Impediments to Fair Housing Choice or Assessment of Fair Housing for the City of Santa Ana.

I hereby certify that all the information stated herein, as well as any information provided in the accompaniment herewith, is true and accurate. Warning: HUD will prosecute false claims and statements. Conviction may result in criminal and/or civil penalties. (18 U.S.C. 1001, 1010, 1012; 31 U.S.C. 3729, 3802) Name of Authorized Official:

Mayor Valerie Amezcua
Title:

Mayor, City of Santa Ana
Signature: Date:

The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S.

Code, Section 1701 et seq., and regulations promulgated thereunder at Title 12, Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality. This information is collected to ensure consistency with the consolidated plan or state consolidated plan.

Public reporting burden for this information collection is estimated to average 0.16 hours per year per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. HUD may not collect this information, and respondents are not required to complete this form, unless it displays a currently valid OMB Control Number.

City Council 3 – 17 3/18/2025
EXHIBIT 1
This space for filing stamp only O R A N G E C O U N T Y R E P O R T E R ~ SINCE 1921 ~
600 W SANTA ANA BLVD STE 812, SANTA ANA, CA 92701
Telephone (714) 543-2027 / Fax (714) 542-6841

ABIGAIL ALCALA
CITY OF SANTA ANA/CITY CLERK OR#: 3890646
20 CIVIC CENTER PLAZA M-30
SANTA ANA, CA - 92701

NOTICE OF PUBLIC HEARING

BEFORE THE CITY COUNCIL OF THE

CITY OF SANTA ANA, CA
in the City Clerk's Office during regular
business hours and posted on the City's
website the Tuesday prior to the Council
meeting at: www.santa-ana.org/agendasand-minutes.

The City of Santa Ana encourages the
public to participate in the decisionmaking process. The following notice is being provided so that you can ask
questions, make comments, and stay
informed about projects that might be
important to you. We encourage you to
contact us prior to the Public Hearing if
you have any questions.

Who To Contact For Questions - Should
you have any questions, please contact
Judson Brown, Housing Division
Manager, at (714) 667-2241 or you can
send an email to [email protected].

Si tiene preguntas en español, favor de P ROOF OF P UBLICATION llamar al 714-647-6520.

NOTICE IS HEREBY GIVEN - The Santa
Ana Housing Authority will hold a Public
Hearing to receive public testimony and
will take action on the item described
below. Decision on this matter will be
final.

Nếu cần liên lạc bằng tiếng Việt, xin
điện thoại cho Kristie Ha số (714) 667-
2206. (2015.5 C.C.P.) If you challenge the decision on the above matter, you may be limited to raising only
those issues you or someone else raised
at the public hearing described in this
notice, or in written correspondence
delivered to the Housing Authority of the
City of Santa Ana at, or prior to, the public
hearing.

State of Ca lifornia
County of ORANGE
)
Proposed Action: The Housing Authority
of the City of Santa Ana will conduct a
public hearing to consider the Fiscal Year
2025 - 2030 5-Year Plan and Fiscal Year
2025 – 2026 Annual Plan for the Housing
Authority of the City of Santa Ana
(CA093). The Housing Authority is
) ss
Notice Type: GPN - GOVT PUBLIC NOTICE Jennifer L. Hall, CMC City Clerk
required to hold a public hearing to Publish Orange County Reporter - Legals discuss and hear public comments on the Section
5-Year Plan and Annual Plan prior to
submission to the U.S. Department of
Housing and Urban Development (HUD).

Ad Description: Date: January 31, 2025
1/31/25 PH Notice - 5YR Annual Plan - English OR-3890646# A minimum of a 45-day notice of this
public hearing is required by the federal
regulations. Pursuant to the Quality
Housing and Work Responsibility Act of
1998 (Public Law 105-276), the Housing
Authority of the City of Santa Ana is
I am a citizen of the United States and a resident of the State of California; I am over the age of eighteen years, and not a party to or interested in the above entitled matter. I am the principal clerk of the printer and publisher of the ORANGE COUNTY REPORTER, a newspaper published in the English language in the city of SANTA ANA, county of ORANGE, and adjudged a newspaper of general circulation as defined by the laws of the State of California by the Superior Court of the County of ORANGE, State of California, under date 06/20/1922, Case No. 13421. That the notice, of which the annexed is a printed copy, has been published in each regular and entire issue of said newspaper and not in any supplement thereof on the following dates, to-wit:
required to prepare
Annual Plan.
a 5-Year Plan and
The 5-Year Plan for Fiscal Year 2025 -
2030 provides details about the Housing
Authority's mission, goals, and objectives,
and the progress the Housing Authority
has made in meeting the goals and
objectives described in the Housing
Authority's previous 5-Year Plan. The
Annual Plan provides details about the
Housing Authority's immediate operations,
program participants, programs, and
services, and the Authority's strategy for
handling operational concerns,
participants' concerns and needs, and
projected programs/services for Fiscal
Year 2025 - 2026. The Annual Plan also
examines long-range and short-range
strategies to address needs as identified
by the Resident Advisory Board.

Meeting Time and Date – This matter will
be heard on Tuesday, March 18, 2025 at
5:30 p.m. or as soon thereafter as the
matter may be heard, in the City Council
Chamber, 22 Civic Center Plaza, Santa
Ana, CA 92701. Members of the public
may attend this meeting in-person or
join via Zoom. For the most up to date
information on how to participate virtually
01/31/2025
in this meeting, please visit
https://www.santa-ana.org/agendas-and- Executed on: 01/31/2025 minutes/.

At Los Angeles, Ca lifornia Written Comments: If you are unable to participate in the meeting, you may send
written comments by e-mail to
I ce rtify (or declare) under pe na lty of perjury that the foregoing is true and correct.
[email protected] (reference the
Agenda Item # in the subject line) or mail
to Jennifer L. Hall, City Clerk, City of
Santa Ana, 20 Civic Center Plaza – M30,
Santa Ana, CA 92701. Deadline to submit
written comments is 4:00 P.M. on the day
of the meeting. Comments received after
the deadline may not be distributed to the
Housing Authority but will be made part of
the record.

Where To Get More Information - All
staff reports regarding any item on this
agenda are available for public inspection
Signature
!A000007016003!
Email
City Council 3 – 18 3/18/2025
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City Council 3 – 19 3/18/2025
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City Council 3 – 20 3/18/2025
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City Council 3 – 21 3/18/2025
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Resident Advisory Board Meetings
Date:

Time:

Wednesday, February 5th, 2025
2:00PM — 3:00PM
Location: Santa Ana Housing Authority
20 Civic Center Plaza
Santa Ana, CA 92701
Take A Survey!
Scan the QR Code to the right
or go to:
www.surveymonkey.com/r/
PFN7VLS
City Council 3 – 22 3/18/2025
EXHIBIT 1
Reuniones del Consejo Asesor de Residentes
Fecha: miércoles, 5 de febrero del 2025
Hora: 2:00PM a 3:00PM
Lugar: Autoridad de Vivienda de Santa Ana
20 Civic Center Plaza
Santa Ana, CA 92701
¡Tome una encuesta!
Escanee el Código QR a
la derecha o visite:
www.surveymonkey.com/r/
PFN7VLS
City Council 3 – 23 3/18/2025
EXHIBIT 1
Cơ Quan Quản Lý Nhà Ở Santa Ana
Kế Hoạch 5 Năm
Cơ Quan Quản Lý Nhà Ở Thành Phố Santa Ana đang chuẩn bị năm (5) năm tꢀi chꢁnh Kế Hoạch Hàng 2025-2030 để trình lên Bộ Phát Triển Nhꢀ vꢀ Đô Thị Hoa Kỳ. Những người tham gia Chương trình Phiếu Chọn Nhà được mời tham dự Cuộc Họp của Ban Cố Vấn Cư Dân và/hoặc hoàn thành một cuộc khảo sát ngắn (xem Mã QR hoặc liên kết bên dưới) để hỗ trợ vꢀ đưa ra cꢁc đề nghị liên quan đến việc phát triển Kế Hoạch 5 Năm.

Các Cuộc Họp của Ban Cố Vấn Cư Dân
Ngày:

Giờ:

Thứ Tư, ngày 5 tháng 2, 2025
2:00 chiều — 3:00 chiều
Địa điểm: Cơ Quan Quản Lý Nhà Ở Santa Ana
20 Civic Center Plaza
Santa Ana, CA 92701
NẾU QUÝ VỊ MUỐN THAM GIA CUỘC HỌP NÀY, XIN VUI LÒNG
TRẢ LỜI BẰNG CÁCH GỌI SỐ (714) 667-2229. ĐÂY SẼ LÀ MỘT CUỘC HỌP TRỰC TIẾP
Tham Gia Khảo Sát !
Xin hãy quét mã QR bên phải
hoặc truy cập:
www.surveymonkey.com/r/PFN7VLS
City Council 3 – 24 3/18/2025
EXHIBIT 1

CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200 www.santa-ana.org
Resident Advisory Board Meeting Agenda
February 5, 2025
I. Welcome and Introductions
II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13)
III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan
Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17)
Housing Needs and Strategy for Addressing Housing Needs

1. What are your housing needs and what would you rank as your top three housing needs?

2. What recommendations do you have to more effectively address your housing needs? City Council 3 – 25 3/18/2025
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3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community?
Eligibility, Selection, and Admissions

4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? Rent Determination

5. What recommendations do you have to change or improve our rent determination policies? Operation and Management

6. What recommendations do you have to change or improve our Operation and Management? Family Self-Sufficiency

7. What recommendations do you have to change or improve our Family Self-Sufficiency Program?
City Council 3 – 26 3/18/2025
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8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program?
Progress to Fulfill Our Mission

9. How can we improve our progress to fulfill our mission and better support your housing needs?

10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community?
City Council 3 – 27 3/18/2025
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CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200 www.santa-ana.org
Orden del día de la Reunión del Consejo Asesor de Residentes 5 de febrero del 2025
I. Bienvenida y presentaciones
II. Explicación del propósito y la función del Consejo Asesor de Residentes (24 CFR 903.13)
III. Explicación del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3)
IV. Explicación de la actualización del plan administrativo del Programa de Vales de Elección de Vivienda y su relación con el Plan Quinquenal 2025-2030 Recomendaciones del Consejo Asesor de Residentes sobre los artículos del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: (24 CFR 903.7) Necesidades de vivienda y estrategia para abordar las necesidades de vivienda

1. ¿Cuáles son sus necesidades de vivienda y cuáles calificaría como sus tres necesidades de vivienda principales?

2. ¿Qué recomendaciones tiene para abordar con mayor eficacia sus necesidades de vivienda? City Council 3 – 28 3/18/2025
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3. Como el mayor proveedor de ayuda a la vivienda de nuestra comunidad, ¿qué cree que debería hacer SAHA para abordar las necesidades de vivienda de nuestra comunidad? Elegibilidad, selección y admisiones

4. ¿Qué recomendaciones tiene para cambiar o mejorar nuestras normas de elegibilidad, selección y admisiones, incluidos los procedimientos de desconcentración y de listas de espera? Determinación de renta

5. ¿Qué recomendaciones tiene para cambiar o mejorar nuestras normas de determinación de la renta?
Operación y gestión

6. ¿Qué recomendaciones tiene para cambiar o mejorar nuestra operación y gestión? Autosuficiencia familiar

7. ¿Qué recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar?
City Council 3 – 29 3/18/2025
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8. ¿Qué recomendaciones tiene para animar y motivar a más familias asistidas a unirse a nuestro programa de autosuficiencia familiar?
Progreso para cumplir nuestra misión

9. ¿Cómo podemos mejorar nuestro progreso para cumplir nuestra misión y apoyar mejor sus necesidades de vivienda?

10.¿Tiene alguna otra recomendación para mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad?
City Council 3 – 30 3/18/2025
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THÀNH PHỐ SANTA ANA
THẨM QUYỀN NHÀ Ở SANTA ANA
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200
www.santa-ana.org
Chương Trình Họp Ban Cố Vấn Cư Trú
Ngày 5 tháng 2, 2025
I. Chào Đón và Giới Thiệu
II. Giải thích về Mục Đích và Chức Năng của Ban Cố Vấn Cư Trú (24 CFR 903.13) III. Giải thích về Kế Hoạch 5 Năm của Cơ Quan Thẩm Quyền Nhà ở (24 CFR 903.3) IV. Giải Thích về Cập Nhật Kế Hoạch Hành Chánh Chương Trình Phiếu Lựa Chọn Nhà Ở và nó Liên Quan đến Kế Hoạch 5 Năm Như thế Nào
Đề Nghị của Ban Cố Vấn Cư Trú về các Vấn Đề trong Kế Hoạch 5 Năm của Cơ Quan Thẩm Quyền Nhà Ở Santa Ana: (24 CFR 903.7)
Nhu Cầu Nhà Ở và Sách Lược Giải Quyết Nhu Cầu Nhà Ở

1. Nhu cầu nhà ở của quý vị là gì và hãy cho biết ba nhu cầu nhà ở hàng đầu của quý vị?

2. Quý vị có những đề nghị gì để giải quyết hiệu quả hơn nhu cầu nhà ở của mình?

3. Là nhà cung cấp dịch vụ hỗ trợ nhà ở lớn nhất trong cộng đồng của chúng ta, theo quý vị, SAHA nên làm gì để giải quyết nhu cầu nhà ở trong cộng đồng của chúng ta? City Council 3 – 31 3/18/2025
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Tính đủ điều kiện, lựa chọn và chấp nhận

4. Quý vị có những đề nghị nào để thay đổi hay cải thiện các chính sách về tính đủ điều kiện, lựa chọn và chấp nhận của chúng tôi, bao gồm các thủ tục phân quyền và danh sách chờ? Xác Định Tiền Thuê Nhà

5. Quý vị có đề nghị gì để thay đổi hay cải thiện chính sách xác định tiền thuê nhà của chúng tôi?
Điều Hành và Quản Lý

6. Quý vị có đề nghị gì để thay đổi hay cải thiện việc Điều Hành và Quản Lý của chúng tôi? Gia Đình Tự Lực (Family Self-Sufficiency)

7. Quý vị có những đề nghị gì để thay đổi hay cải thiện Chương Trình Gia Đình Tự Lực của chúng tôi?
City Council 3 – 32 3/18/2025
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8. Quý vị có những đề nghị gì để khuyến khích và thúc đẩy thêm nhiều gia đình được hỗ trợ tham gia Chương Trình Gia Đình Tự Lực của chúng tôi?
Tiến Trình Hoàn Thành Sứ Mệnh của Chúng Tôi

9. Làm thế nào chúng tôi có thể cải thiện tiến trình của mình để hoàn thành sứ mệnh của mình và hỗ trợ tốt hơn nhu cầu nhà ở của quý vị?

10.Quý vị có đề nghị nào khác để cải thiện chương trình và dịch vụ của chúng tôi cho quý vị, chủ nhà và cộng đồng của chúng ta không?
City Council 3 – 33 3/18/2025
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2025 ANNUAL PLAN RSVP LIST
NAME PHONE Language SIGNATURE

FRANK LUNA

GINA DONG
1 714-720-4918
2 3
4 5

ENGLISH
714-266-9060 VIETNAMESE
\
PABLO !TURBIDE MARTINEZ ꢀ

DANIEL PARRA
714-661-7602 SPANISH

ENGLISH

ENGLISH
949-613-1262
LOUISE GAISER/FEDERICK LEROY 949-359-1185/562-298-0494
City Council 3 – 34 3/18/2025
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City Council 3 – 35 3/18/2025
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City Council 3 – 36 3/18/2025
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City Council 3 – 42 3/18/2025
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English Session Staff Notes

CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200 www.santa-ana.org
Resident Advisory Board Meeting Agenda
February 5, 2025
I. Welcome and Introductions
II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13)
III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan
Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17)
Housing Needs and Strategy for Addressing Housing Needs

1. What are your housing needs and what would you rank as your top three housing needs? -
-
-
-
-
Affordability, accessibility and safety
New Developments with improvements for disabled & impaired individuals Appliance upgrades: counter tops, buttons, brail, blinker lights, etc..

Buildings that are all ADA accessible
Senior Complexes with walk in showers, slip resistant

2. What recommendations do you have to more effectively address your housing needs? -
-
-
-
-
-
Better communication: no one answers phone, no email reply Frustration with calling endless agency list
Requesting board be formed OR suggestion box, to provide feedback to housing authority More collaboration/ options on accessibility, quality, safety, affordable housing options More compassion from staff & open minded
Increase occupancy standards
City Council 3 – 43 3/18/2025
EXHIBIT 1
- More in person appointments & meetings

3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community?
- Increase affordable housing
Eligibility, Selection, and Admissions

4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentrating and waiting list procedures? - Fair eligibility procedures, agree with prioritizing live/work preference Rent Determination

5. What recommendations do you have to change or improve our rent determination policies? -
-
More details regarding 40% calculation
Lower 40% of income towards rent requirement
Operation and Management

6. What recommendations do you have to change or improve our Operation and Management? -
-
-
-
Better communication & friendlier staff
In person appointments
Different formation options for submitting Rx Packet (via online portal) Staff does not answer phone or return calls
Family Self-Sufficiency

7. What recommendations do you have to change or improve our Family Self-Sufficiency Program?
-
-
Clear communication of program specifics.

What are the benefits of the program, how will joining affect my participation in housing. - Provide more resources in the newsletter.

8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program?
- Better presentation explaining incentives and providing examples City Council 3 – 44 3/18/2025
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Progress to Fulfill Our Mission

9. How can we improve our progress to fulfill our mission and better support your housing needs?
- More information meetings, quarterly & zoom options

10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community?
- Enhanced communication
- More resources, published on website
- Rental database ‘slumlords’ list
- Better voucher briefing – coaching for first time apartment searching City Council 3 – 45 3/18/2025
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City Council 3 – 46 3/18/2025
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City Council 3 – 57 3/18/2025
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Spanish session translated by
Monique Lorenzana and Vivian Lopez.

Consideration to the payment of each table I have 2 years We are really well
City Council 3 – 58 3/18/2025
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Consider low income housing
I liked the low income that I had before the rent
The rent is fine
Nothing
I am glad for the program's support
City Council 3 – 59 3/18/2025
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I really like how much they help people
Everything is really well, thank you for the help
Thank you for the help that you give
City Council 3 – 60 3/18/2025
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We are fine for the bedroom or the apartment which is spacious and there no problems.

City Council 3 – 61 3/18/2025
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For me everything is fine, clear, and easy.

For me everything is fine
Everything is fine
I like the program it is really good
City Council 3 – 62 3/18/2025
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I feel very good where I live, it's very quiet, there are no problems, it's a very clean place.

None
City Council 3 – 63 3/18/2025
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For me the waiting list was not so difficult, I had the opportunity and luck in a few years. they last long and I waited for them but mine was soon 3 years. And I feel happy and grateful.

In my opinion everything is fine on my income and as you have your rules.

For me everything is very well
I like the program, it is very interesting
City Council 3 – 64 3/18/2025
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Yes, it was excellent, I am very happy with all the services and the rules. I feel very happy and grateful for this help and with the apartment I am in.

Yes, we should have more meetings like this one so people can come and get together City Council 3 – 65 3/18/2025
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Yes, we agree or like the privacy
(We are fine) we are fine
City Council 3 – 66 3/18/2025
EXHIBIT 1
The answers are
consolidated from the
Vietnamese’s resident
advisory board meeting
group. Translated by
Katie Ho. CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200
www.santa-ana.org
Resident Advisory Board Meeting Agenda
February 5, 2025
I. Welcome and Introductions
II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13)
III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan
Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17)
Housing Needs and Strategy for Addressing Housing Needs

1. What are your housing needs and what would you rank as your top three housing needs? - A safe living environment
-A location that is within walking distance to public transportations, market, Vietnamese community -A home that has all the necessary appliances, a community that provides a variety of amenities

2. What recommendations do you have to more effectively address your housing needs? -Higher rental assistance payment and/or higher utility allowance & payment standard - Have more newly constructed, affordable buildings for elderly & disabled participants in the city -Increase enforcement on rent stabilization measures to ensure rent are reasonable & affordable -No comments. We are satisfied with the current assistance provided by SAHA City Council 3 – 67 3/18/2025
EXHIBIT 1

3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community?
- Increasing the availability of subsidized units for low-income, elderly, disabled participants -Putting a stop or cap on rent increases
-Offering more accessible programs to receive financial assistance for first-time homebuyers -Reducing the housing assistance waiting list period & lower the qualification standards for eligibility Eligibility, Selection, and Admissions

4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? - Streamlining the application process because the waiting list period is too long. -Increasing the unit searching period due to the housing market’s limited availability.

Rent Determination

5. What recommendations do you have to change or improve our rent determination policies? -Increase the payment standard amount
-Increase subsidized amount
-Ensure that participants pay an affordable & fair portion towards housing costs -The inspection approval process should be shortened and simplified.

Operation and Management

6. What recommendations do you have to change or improve our Operation and Management? -Offer more attractive incentives for the landlord to participate in the program -Have a fund to assist with the unit’s annual maintenance to ensure safe & sanitary living space. -No change- We are happy with the operation and management of SAHA Family Self-Sufficiency

7. What recommendations do you have to change or improve our Family Self-Sufficiency Program?
-Assisting with additional fund for those who are able to purchase a home(mobile home for example)
City Council 3 – 68 3/18/2025
EXHIBIT 1
-Expanding services offering, such as, savings programs for elderly participants

8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program?
- Catering the program so that it’s approachable for the elderly participants as well Progress to Fulfill Our Mission

9. How can we improve our progress to fulfill our mission and better support your housing needs?
- Expand the live/work reference to the adjacent cities. -Increase on the rental assistance payment or payment standard -Focus more on new community developments for seniors.

10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community?
-Getting in contact with the assigned housing specialist could be difficult sometimes -Increase on monthly rental assistance payment
-Assist with security deposit
-Increase landlord’s participation in the program
City Council 3 – 69 3/18/2025
EXHIBIT 1
Responses from Vietnamese Session.

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City Council 3 – 120 3/18/2025
2/20/25, 9:43 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
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Started: Saturday, January 25, 2025 1:48:35 PM
Saturday, January 25, 2025 1:57:01 PM
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IP Address: 76.246.229.9

Q1
What are your housing needs and what would you rank as your top three housing needs? Affordable rent places that accept housing and nice place to live Q2
What recommendations do you have to more effectively address your housing needs? Affordable rent
Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Help more people
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Keep people updated
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Help people even if they don't have money
Q6
What recommendations do you have to change or improve our Operation and Management? None
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? None
Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Help with looking for jobs
Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
More things to help people
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 121 3/18/2025
2/20/25, 9:43 AM EXHIBIT 1
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? No I dont
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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 122 3/18/2025
2/20/25, 9:44 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
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Started: Sunday, January 26, 2025 11:24:03 AM
Sunday, January 26, 2025 12:00:50 PM
00:36:47
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IP Address: 104.28.85.111

Q1
What are your housing needs and what would you rank as your top three housing needs?

1.- hacer mas viviendas para ancianos.

2.- considerar las aplicaciones de retirados.

Q2
What recommendations do you have to more effectively address your housing needs? Todo está trabajando bien.

Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Pedir mas ayuda al gobierno federal para michas familias quenecesitan vivienda Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Proveer mas vivienda para tantas familias, ancianos y especialmente retirados que no les alcanza el pago de retiro Q5
What recommendations do you have to change or improve our Rent Determination Policies? Esta bien que todos nos responsabilisemos, hasta donde es posible con lo que nos toca aportar.

Q6
What recommendations do you have to change or improve our Operation and Management? Todo está bien
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Ninguna, el que puede estudiar, para mejorar, es bueno que lo haga.

Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Ninguna
Q9
How can we improve our progress to fulfill our mission and goals? Ÿ Pedir mas ayuda en el gobierno federal
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 123 3/18/2025
2/20/25, 9:44 AM EXHIBIT 1
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Ninguna, solo agradecemos a Dios por su servicios y ayuda. Dios les bendiga.

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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 124 3/18/2025
2/20/25, 9:44 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
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Started: Sunday, January 26, 2025 1:30:55 PM
Sunday, January 26, 2025 2:11:58 PM
00:41:02
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IP Address: 76.175.164.60

Q1
What are your housing needs and what would you rank as your top three housing needs? Providing training on how to self-advocate, along with a more thorough and in-depth understanding of how the voucher program works, would greatly benefit clients. This should include details on the yearly review process, how approvals or denials are determined, and the steps to appeal in case of a denial. These topics could be developed into online training videos that are reviewed and updated annually to address commonly asked questions, ensuring clients have access to accurate and up-to-date information.

Q2
What recommendations do you have to more effectively address your housing needs? Providing training on how to initiate the portability process and offering a basic understanding of the funds needed to budget for a move would be invaluable. This knowledge would empower clients to plan effectively and make informed decisions, reducing stress and ensuring a smoother transition during the relocation process.

Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
To alleviate some of the stress recipients feel due to time limitations in finding housing once a voucher is awarded, it would be beneficial to inform clients about city and county programs that assist with transitional housing. If this is not immediately seen as a need, it should be seriously considered to help clients make informed decisions when choosing a place, ultimately aiding in the maintenance of stable housing. Additionally, making more specialists available to answer questions in real time would address the current delays caused by heavy caseloads. Alternatively, posting commonly asked questions online for clients to refer to could also help ensure they receive timely information.

Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Extending voucher expiration dates to a more reasonable period of time would provide clients with the opportunity to secure suitable housing options that best meet their needs. This adjustment would help reduce the pressure of tight deadlines and increase the likelihood of clients being able to retain their vouchers and make informed housing decisions.

Q5
What recommendations do you have to change or improve our Rent Determination Policies? Rent determination should be based on the client's net pay rather than their gross income. This approach would more accurately reflect their actual take-home pay, ensuring that housing costs are affordable and aligned with their financial reality.

Q6
What recommendations do you have to change or improve our Operation and Management? N/a
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? N/a Ÿ
Q8
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 125 3/18/2025
2/20/25, 9:44 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Providing assisted families with access to job resources, higher education certificate programs, and skill-building workshops is crucial for empowering them to increase their earning potential. These opportunities not only foster self-sufficiency but also motivate individuals to achieve greater financial stability and independence, ultimately enabling them to grow out of the program and take on the financial obligations on their own.

Q9
How can we improve our progress to fulfill our mission and goals? By listening and considering how recipients' feedback is directly impacted by their access to housing, basic necessities, and community resources.

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? N/a
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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 126 3/18/2025
2/20/25, 9:45 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
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Monday, January 27, 2025 6:38:41 AM
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IP Address: 74.213.254.102

Q1
What are your housing needs and what would you rank as your top three housing needs? At this time 1)re-enroll in the mercy house program. 2)to complete in entirety the cards given for furniture and household goods. 3)would like to be justified for small infractions at my apt.because(and I know this is no excuse)of acquaintances that show up at my door because they have no place to go.thank you
Q2
What recommendations do you have to more effectively address your housing needs? Mercy house and I need to keep in touch more during the month and year round.im saying this to clarify an issue,people show up at my door whom I haven't invited over and few are mentally questionable and they can't reason, and have been caught in our dumpsters looking for valuables.i can say this that I(being of sound mind) have not agreed that they can go thru anything at my apartment.im trying to better myself with this new chance at life and become a model tenant and citizen at this 2nd chance of changing my life for the better.thank you Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
It would help if we could keep in contact more often
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
If the clients can do it,they should be looking for housing units themselves so the weight isn't solely on the caseworker.

Q5
What recommendations do you have to change or improve our Rent Determination Policies? My SSI and SSDI have lowered because the state says I'm making more income and the only money I've earned is thru SSI AND SSDI.i haven't had extra income in past 2 years and the rent keeps going up here at my aprtments Q6
What recommendations do you have to change or improve our Operation and Management? This question may be a hit and miss since I don't really know the policies of OPERATION AND MANAGEMENT but maybe a monthly questionnaire to see how we ourselves are coping with our new responsibilities and that may help SAHA with their decision making Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? I don't really think this pertains to me since I'm living single but maybe I could be some kind of counsel to family groups since I did grow up in a family which does have respect and morals
Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 127 3/18/2025
2/20/25, 9:45 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 If it's me I usually tell them that your franchise is there to help us in any problems which may come up.To sum this up they shouldn't feel awkward or afraid to talk to a representative because they think the matter will escalate Q9
How can we improve our progress to fulfill our mission and goals? Ok.....I have had a couple of rite ups (and I know I'm not perfect) but I haven't been the reason for these rite ups because of the acquaintances that show at my door but I would like for you to address the issue and talk with me about the matter ,and I am bettering myself in this program,please call to set up an appt.i love my new life and don't want to be evicted because of the kind of people I happen to know Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? I don't want to sound like king of the castle but if you could be more open minded about the issues that arise because of someone else creating the travisty.thank you very much.DANIEL PARRA/949-613-1262.

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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 128 3/18/2025
2/20/25, 9:45 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
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Started: Monday, January 27, 2025 7:49:57 AM
Monday, January 27, 2025 7:57:08 AM
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IP Address: 174.251.164.169

Q1
What are your housing needs and what would you rank as your top three housing needs? Having my above neighbor to stop smoking
Q2
What recommendations do you have to more effectively address your housing needs? Curfew from 9:00 to 7:00 in the morning
Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Heavy more security than that what we have not having them sitting in their car all the time watching TV or listening on their phone Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
I don't care about that
Q5
What recommendations do you have to change or improve our Rent Determination Policies? I don't know and I hope I'm not one of them lol
Q6
What recommendations do you have to change or improve our Operation and Management? Management is okay
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Stop giving me notes on my door saying I did not pay rent which I did Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Please no children or babies on our campus
Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
Heavy dress code they all look like gangsters and a better hygiene https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 129 3/18/2025
2/20/25, 9:45 AM EXHIBIT 1
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Just tighten up the security
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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 130 3/18/2025
2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
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Started: Monday, January 27, 2025 2:32:56 PM
Monday, January 27, 2025 2:57:25 PM
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IP Address: 77.111.246.45

Q1
What are your housing needs and what would you rank as your top three housing needs? The City should ask the voucher recipients if they are happy or having any problems in the place they're living Q2
What recommendations do you have to more effectively address your housing needs? To check on the voucher recipients once a month if everything is going well with safety and if they feel comfortable Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
To have more workers to visiting the voucher recipients for any needs Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
The waiting list should have less restrictions and less time for the waitings Q5
What recommendations do you have to change or improve our Rent Determination Policies? No suggestion
Q6
What recommendations do you have to change or improve our Operation and Management? No suggestions
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? The City should work closely with all housing program personnel Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Some people are scared to apply for housing because of the time it takes to get in the program means the waiting list it takes too long Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
Work all together fast and accuracy
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 131 3/18/2025
2/20/25, 9:46 AM EXHIBIT 1
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? The City should work more closely with landlords and the community for the safety of the tenant About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 132 3/18/2025
2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
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Started: Monday, January 27, 2025 2:51:03 PM
Monday, January 27, 2025 4:09:53 PM
01:18:49
Last Modified:

Time Spent:

IP Address: 75.27.244.148

Q1
What are your housing needs and what would you rank as your top three housing needs? Landlords transparency with hud tenants and double check by Housing. 2. Rent increase every year to tenants and added unexplain charges 3. Why yearly, 2yrs re-examinations with clients before fair housing is need??? Q2
What recommendations do you have to more effectively address your housing needs? What my answer to 1st question 3rd answered, to keep landlords from using the rights to use the rules of tenants and landlords for their on gain and not reexamine yearly-2 also
Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
That's somewhat hard to say I had domestic violence,disabled. Single person no kids steady worker but homeless do not have chance to be housed and rebuild their life also. There's alot out there. But I believe you're doing good work. Thank you Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
To help singles no children with steady income or job opportunities to receive housing maybe do not need change??? Q5
What recommendations do you have to change or improve our Rent Determination Policies? Changing the rent yearly instead of 2 year period if can make it that far and 6 months of bank statements??? Q6
What recommendations do you have to change or improve our Operation and Management? Who really can say? What are you able to do in operation and management,hands on with each and client case manager different then housing specialist to keep Landlord's from not giving tenant's any changes made to move-in,lease from and lease to dates and why before changes made??? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? I don't know I have yet to enroll in this program? Hopefully I will be able to participate with the offer Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? I tell people all the time when asked about it, I say everyone's situation is different and even you hear waiting list long is to go anyway sign up or talk to case manager for assistance Ÿ
Q9
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 133 3/18/2025
2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 How can we improve our progress to fulfill our mission and goals? I don't know what progress for all the above but to listen to familiar complaints and go accordingly. Thank you Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? No recommendations that I have already express already keep up your services for me,your landlords our community. Thank you About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 134 3/18/2025
2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Tuesday, January 28, 2025 4:56:00 PM
Tuesday, January 28, 2025 5:03:59 PM
00:07:58
Last Modified:

Time Spent:

IP Address: 45.49.178.24

Q1
What are your housing needs and what would you rank as your top three housing needs? Food , furniture, utilities help
Q2
What recommendations do you have to more effectively address your housing needs? Nothing my case manager is excellent
Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?

5. **Resident services

6. **Advocacy and Policy**:

7. **Public Engagement
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Less time
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Idk
Q6
What recommendations do you have to change or improve our Operation and Management? Nothing
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Nothing.

Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Nothing
Ÿ
Q9
How can we improve our progress to fulfill our mission and goals? https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 135 3/18/2025
2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Don’t know
Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? No
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 136 3/18/2025
2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Wednesday, January 29, 2025 10:01:54 AM
Wednesday, January 29, 2025 10:08:54 AM
00:06:59
Last Modified:

Time Spent:

IP Address: 76.33.73.114

Q1
What are your housing needs and what would you rank as your top three housing needs? Food, money(bills), and cleaning supplies.

Q2
What recommendations do you have to more effectively address your housing needs? List if food banks and groups that are willing to help with the house bills.

Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
N/A
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
N/A
Q5
What recommendations do you have to change or improve our Rent Determination Policies? N/A
Q6
What recommendations do you have to change or improve our Operation and Management? N/A
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? N/A
Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? N/A
Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
N/A
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 137 3/18/2025
2/20/25, 9:47 AM EXHIBIT 1
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? N/A
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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 138 3/18/2025
2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Thursday, January 30, 2025 5:26:37 PM
Thursday, January 30, 2025 5:42:28 PM
00:15:50
Last Modified:

Time Spent:

IP Address: 76.32.69.197

Q1
What are your housing needs and what would you rank as your top three housing needs? Efficiency, safety, fair housing
Q2
What recommendations do you have to more effectively address your housing needs? Proper training to really facilitate the people in need. Listening skill, PROBLEM SOLVERS. One size does not fit ALL Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Provide incentives to corporations for participating in the program, Tier Tax Benefits based on how many units they allow. Eminent Domain on dope motels and the city can have its own real estate department as new housing developments using green materials renewable energy based technology Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Elderly, women with children, veterans
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Cost analysis on rent rates based on the gdp, cost of living, tax incentives for renters becoming buyers, more grants based on usages Q6
What recommendations do you have to change or improve our Operation and Management? Better communication more ACCOUNTABILITY, being more educated in the position employees hold.

Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Need to read more about the program
Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Become more visible they free medias, to the target demographic with multiple cross campaigns Q9
How can we improve our progress to fulfill our mission and goals? Ÿ Do your job, be better leader ship. Training, critical thinkers https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 139 3/18/2025
2/20/25, 9:47 AM EXHIBIT 1
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Treat people with RESPECT AND COURTESY. Be if SERVICE and not Attitude About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 140 3/18/2025
2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Monday, February 03, 2025 5:49:13 PM
Monday, February 03, 2025 6:05:07 PM
00:15:53
Last Modified:

Time Spent:

IP Address: 172.58.118.203

Q1
What are your housing needs and what would you rank as your top three housing needs? Affordable Housing for people with chronic illness. 1) Affordable 2) Safe Environment 3) Empathetic Housing Workers Q2
What recommendations do you have to more effectively address your housing needs? Meet with housing worker in-person to discuss and go over documents Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
More housing workers’ who are accesible in-person and more workshops to go over forms Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Include more communities for only people with disabilities and chronic illness that include exercise facilities and first floor only Q5
What recommendations do you have to change or improve our Rent Determination Policies? Increase amount of rent so that we can choose to live in safer communities especially for the elderly and disabled/chronic ill Q6
What recommendations do you have to change or improve our Operation and Management? Workers’ who can meet in-person and are empathetic, caring and will listen to our needs Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Don’t Know
Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Don’t Know
Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
More workshops and in-person meetings
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 141 3/18/2025
2/20/25, 9:47 AM EXHIBIT 1
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Employ more workers’ who are empathetic, caring, respond to calls/emails in a timely manner and conduct in-person meetings! About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 142 3/18/2025
2/20/25, 9:48 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Monday, February 03, 2025 10:33:50 PM
Monday, February 03, 2025 10:41:29 PM
00:07:38
Last Modified:

Time Spent:

IP Address: 174.243.147.206

Q1
What are your housing needs and what would you rank as your top three housing needs?

1. More assistance with electrical bills/costs.

2. More living area options, other cities ect..

3. More assistance with personal products and necessities, ie. Toilet paper, garbage bags.

Q2
What recommendations do you have to more effectively address your housing needs? I personally don't have any ideas, I wish I had more input for you.

Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
People that are homeless currently and are waiting to be housed, they should have classes to teach them how to clean how to get back into mainstream society.

Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
The people that don't want to make an effort shouldn't even be on a list the shelters are filled with elderly people that need to be housed! Q5
What recommendations do you have to change or improve our Rent Determination Policies? Elderly women should be housed first since they suffer the most as do handicap people mentally and physically people like that should be housed first.

Q6
What recommendations do you have to change or improve our Operation and Management? I feel that there's always room for improvement but as of now I've been very happy with operation and management everything goes by very quickly and as long as I keep things up on my end it goes very smoothly.

Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? I don't have anything to offer because that's not a program I have any interaction with.

Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? I think your programs are very are very good. Ÿ
Q9
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 143 3/18/2025
2/20/25, 9:48 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 How can we improve our progress to fulfill our mission and goals? Well seems like you started out pretty well as long as people maintain their residents I think your numbers will be perfect.

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? I've been extremely appreciative of the services you have provided and have really no complaints! I'm just happy I'm not homeless anymore! About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 144 3/18/2025
2/20/25, 9:48 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Tuesday, February 04, 2025 7:25:59 PM
Tuesday, February 04, 2025 7:33:43 PM
00:07:44
Last Modified:

Time Spent:

IP Address: 76.170.23.114

Q1
What are your housing needs and what would you rank as your top three housing needs? I already have an apartment.

Q2
What recommendations do you have to more effectively address your housing needs? Better pest control and more responsive maintenance
Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Keep doing what you are doing
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Ensure U.S. citizens have priority and that prospective tenants don't have a history of being loud and destructive Q5
What recommendations do you have to change or improve our Rent Determination Policies? They're fine, but I wish there was less paperwork
Q6
What recommendations do you have to change or improve our Operation and Management? More responsive management to problem tenants.

Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? It's fine as is.

Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Make them more aware of the program's existence
Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
Focus on doing your best to ensure eligible people get into the program. https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 145 3/18/2025
2/20/25, 9:48 AM EXHIBIT 1
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? More social opportunities relevant to residents.

About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 146 3/18/2025
2/20/25, 9:49 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Wednesday, February 05, 2025 2:16:17 PM
Wednesday, February 05, 2025 3:04:09 PM
00:47:51
Last Modified:

Time Spent:

IP Address: 172.58.116.151

Q1
What are your housing needs and what would you rank as your top three housing needs? A clean and quiet environment for which righteousness dwells. Although I am waiting for a new heavens and a new earth in which righteousness dwells. The Second Epistle of PETER-Chapter-3-Vers-13-Holy Bible.

Q2
What recommendations do you have to more effectively address your housing needs? I can do all things through Christ who strengthens me. The Epistle of Paul the Apostle to the PHILIPPIANS-Chapter-4-Verse-13-Holy Bible.

Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
"You shall love your neighbor as yourself." Verse-10-Love does no harm to a neighbor; therefore love is the fulfillment of the law. The Epistle of Paul the Apostle to the ROMANS-Chapter-13-Verse-10-Holy Bible.

Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Discernment is mandatory.

Q5
What recommendations do you have to change or improve our Rent Determination Policies? Be fair with everyone.

Q6
What recommendations do you have to change or improve our Operation and Management? For we walk by faith, not by sight. The Second Epistle of Paul the Apostle to the CORINTHIANS-Chapter-5-Verse-7-Holy Bible.

Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Jesus and I have been requesting assistance regarding our books we have written. Our first book, The Sheep and The Goats-16916192629-For I neither received it from man, nor was I taught it, but it came through the revelation of Jesus Christ. The Epistle of Paul the Apostle to the GALATIANSChapter-1-Verse-12-Holy Bible.

Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? "He who is not with Me is against Me, and he who does not gather with Me scatters abroad. The Gospel According to MATTHEW-Chapter-12-Verse-30- Holy Bible. We are seeking the lost sheep. Shalom!!!! Ÿ Q9
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 147 3/18/2025
2/20/25, 9:49 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 How can we improve our progress to fulfill our mission and goals? Seek first the kingdom of God and His righteousness, and all these things shall be added to you. The Gospel According to Matthew-Chapter-6-Verse33-Holy Bible.

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Blessed are the merciful, For they shall obtain mercy. The Gospel According to MATTHEW-Chapter-5-Verse-7-Holy Bible.

About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 148 3/18/2025
2/20/25, 9:49 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Thursday, February 06, 2025 9:15:46 AM
Thursday, February 06, 2025 9:29:23 AM
00:13:36
Last Modified:

Time Spent:

IP Address: 74.62.13.171

Q1
What are your housing needs and what would you rank as your top three housing needs? rent fair, comfortable place, homes with patios
Q2
What recommendations do you have to more effectively address your housing needs? rent fair, have all the services available, accommodate conditions Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Everyone have the access to apply without restrictions.

Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Everyone have the opportunity to apply without restrictions.

Q5
What recommendations do you have to change or improve our Rent Determination Policies? be more flexible with the community. Policies being more basic to the community Q6
What recommendations do you have to change or improve our Operation and Management? be more conscious with the community
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? open to the community
Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? people from the community needs more help specially the elder people to obtain more information.

Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
Be more enrolled and out in the field with the community to hear the needs https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 149 3/18/2025
2/20/25, 9:49 AM EXHIBIT 1
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? The landlords needs to be more flexible also rents fair. Fix the property.

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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 150 3/18/2025
2/20/25, 9:50 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 1 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Tuesday, February 18, 2025 8:58:02 AM
Tuesday, February 18, 2025 9:30:09 AM
00:32:06
Last Modified:

Time Spent:

IP Address: 104.28.85.110

Q1
What are your housing needs and what would you rank as your top three housing needs? My top 3 housing needs
1 more non smoking friendly apartment communities / buildings 2 more apartments close to shopping centers
Make luxury apartments more affordable so that single person like myself will qualify to move in Q2
What recommendations do you have to more effectively address your housing needs? Make luxury apartment buildings start out lower for single family one bedrooms have more availability if the rent is above 2500 I won't qualify because the ones below the cap go extremely fast
Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
I'm almost 55 yrs old in 3 years from 2025 I'm interested in non smoking environment too many apartment communities have a non smoking near the buildings but tenants don't follow rules and I have to breathe in second hand smoke from my upstairs apartment above a garage of tenant below I poking forward to relocating to Santa Ana from Fullerton in near future Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
I was homeless for many years my organization I was enrolled in applied for housing back in march of 2021 I received my housing voucher in 2022 of June but had no luck finding a place I didn't make enough money or I didn't have the assistance through mercy house to help me find a place to live my voucher had expired and I ended up finding myself place in mental hospital for no reason we need better communication between these non profits and their clients when receiving there voucher I could have found apartment more quickly instead of becoming frustrated and allowing it to expire also I know tenants on housing vouchers outside of Santa Ana are forced out with rent increases making them homeless again we need less of that to happen especially for seniors and disabled clients like myself Q5
What recommendations do you have to change or improve our Rent Determination Policies? Give clients more selections by allowing approval of moving into more expensive rent caps if client willing to pay more out of there portion if I make 1500 monthly I can afford to pay up to 500 out of pocket and still live comfortably or the rent is 2800 and my cap is 2475 I would be more than willing to pay the difference in cost
Q6
What recommendations do you have to change or improve our Operation and Management? Have more qualified housing specialist that return phone calls and emails I have reached out many times but get no response back if housing clients can't express there concerns we tend to give up on housing and go back to being homeless or just renting a room from a complete stranger Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Ÿ I'm interested in joining the housing plus program not sure what changes are needed at this time https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 151 3/18/2025
2/20/25, 9:50 AM EXHIBIT 1
Q8
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Go out advocate to the areas like shelters get people on board while on waiting list or have a voucher but haven't yet found place to live advertise at local apartment commmunities that accept housing vouchers Q9
How can we improve our progress to fulfill our mission and goals? Have better communication skills between housing specialist and there clients and have more affordable apartments that accept housing vouchers so we have opportunity to move into newer not older apartments Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Have landlords upgrade there communities when over 20 plus years where I live right now it's inconvenient for me when taking public transportation it's a 30 minute walk to nearest bus stop if they landlords would make it so lest pest spiders termites bed bugs roaches my patio fence upstairs is rotting do to termite even my wooden floors are also becoming damaged About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 152 3/18/2025
EXHIBIT 2
Streamlined Annual
PHA Plan
U.S. Department of Housing and Urban Development
Office of Public and Indian Housing
OMB No. 2577-0226
Expires 03/31/2024
(HCV Only PHAs)
Purpose. The 5-Year and Annual PHA Plans provide a ready source for interested parties to locate basic PHA policies, rules, and requirements concerning the PHA’s operations, programs, and services, including changes to these policies, and informs HUD, families served by the PHA, and members of the public of the PHA’s mission, goals and objectives for serving the needs of low- income, very low- income, and extremely low- income families Applicability. The Form HUD-50075-HCV is to be completed annually by HCV-Only PHAs. PHAs that meet the definition of a Standard PHA, Troubled PHA, High Performer PHA, Small PHA, or Qualified PHA do not need to submit this form. Where applicable, separate Annual PHA Plan forms are available for each of these types of PHAs.

Definitions.
(1) High-Performer PHA – A PHA that owns or manages more than 550 combined public housing units and housing choice vouchers, and was designated as a high performer on both the most recent Public Housing Assessment System (PHAS) and Section Eight Management Assessment Program (SEMAP) assessments if administering both programs, or PHAS if only administering public housing. (2) Small PHA - A PHA that is not designated as PHAS or SEMAP troubled, that owns or manages less than 250 public housing units and any number of vouchers where the total combined units exceed 550.
(3) Housing Choice Voucher (HCV) Only PHA - A PHA that administers more than 550 HCVs, was not designated as troubled in its most recent SEMAP assessment and does not own or manage public housing.
(4) Standard PHA - A PHA that owns or manages 250 or more public housing units and any number of vouchers where the total combined units exceed 550, and that was designated as a standard performer in the most recent PHAS and SEMAP assessments. (5) Troubled PHA - A PHA that achieves an overall PHAS or SEMAP score of less than 60 percent. (6) Qualified PHA - A PHA with 550 or fewer public housing dwelling units and/or housing choice vouchers combined and is not PHAS or SEMAP troubled.

A. PHA Information.

A.1 PHA Name: Housing Authority of the City of Santa Ana PHA Code: CA093
PHA Plan for Fiscal Year Beginning: (MM/YYYY): 07/2025
PHA Inventory (Based on Annual Contributions Contract (ACC) units at time of FY beginning, above) Number of Housing Choice Vouchers (HCVs) 3,142
PHA Plan Submission Type: Annual Submission Revised Annual Submission Availability of Information. In addition to the items listed in this form, PHAs must have the elements listed below readily available to the public.

A PHA must identify the specific location(s) where the proposed PHA Plan, PHA Plan Elements, and all information relevant to the public hearing and proposed PHA Plan are available for inspection by the public. Additionally, the PHA must provide information on how the public may reasonably obtain additional information of the PHA policies contained in the standard Annual Plan but excluded from their streamlined submissions. At a minimum, PHAs must post PHA Plans, including updates, at the main office or central office of the PHA. PHAs are strongly encouraged to post complete PHA Plans on their official website.

PHA Consortia: (Check box if submitting a joint Plan and complete table below) Program(s) not in the Participating PHAs
Lead HA:

PHA Code Program(s) in the Consortia No. of Units in Each Program Consortia

City Council 3 – 153 3/18/2025
EXHIBIT 2
B. Plan Elements.

Revision of Existing PHA Plan Elements.

B.1
a) Have the following PHA Plan elements been revised by the PHA since its last Annual Plan submission? Y N
Statement of Housing Needs and Strategy for Addressing Housing Needs.

Deconcentration and Other Policies that Govern Eligibility, Selection, and Admissions.

Financial Resources.

Rent Determination.

Operation and Management.

Informal Review and Hearing Procedures.

Homeownership Programs.

Self Sufficiency Programs and Treatment of Income Changes Resulting from Welfare Program Requirements.

Substantial Deviation.

Significant Amendment/Modification.
(b) If the PHA answered yes for any element, describe the revisions for each element(s):

The Housing Choice Voucher Program Administrative Plan will be updated to comply with the Housing Opportunity Through Modernization Act of 2016 (HOTMA) when the PHA implements HOTMA.

B.2 New Activities. – Not Applicable

City Council 3 – 154 3/18/2025
EXHIBIT 2
B.3 Progress Report.

Provide a description of the PHA’s progress in meeting its Mission and Goals described in its 5-Year PHA Plan.

Goal # 1: Fully utilize all funding provided by HUD and apply for additional funding to serve the most vulnerable members of our community.

Objective # 1: Utilize 100% of the Annual Budget Authority provided by HUD for each CY.  SAHA utilized 99.2% of our Annual Budget Authority provided by HUD for CY 2024. It would have been 104.6% but SAHA received $2,746,823 in set-aside funds at the end of CY 2024.

Objective # 2: Apply for new funding opportunities for additional vouchers.  In July 2024, SAHA received an award of twenty-five (25) new Foster Youth to Independence vouchers awarded under PIH Notice 2023-04.
 In December 2024, SAHA received $2,746,823 in CY 2024 HAP Set-Aside funds, including $2,366,312 for project-based vouchers and $380,511 for HUD-VASH.

Goal # 2: Expand participation in the Family Self-Sufficiency Program for families to use as a platform to obtain self-sufficiency and independence from our assistance.

Objective # 1: Expand the number of active participants in the Family Self-Sufficiency Program.  SAHA has 139 active participants in the Family Self-Sufficiency Program as of January 2025. The number of active participants in the Family Self-Sufficiency Program increased by 10 new participants. Specifically, 129 families were enrolled in January 2024 and 139 families were enrolled by January 2025. The number of mandatory slots for SAHA also decreased to 55. In addition, as of December 2024, the percent of families enrolled over mandatory slots is equal to 253%, and a total of 68% of active participants have an escrow account balance in the program.
 SAHA sent a monthly electronic Family Self-Sufficiency Program newsletter to our participants who have provided us with their e-mail addresses. Each newsletter features a Story of Success for a family who is participating in the program. In addition, SAHA also provided an annual calendar to all of our participants with a Story of Success for each month.

Objective # 2: Assist Family Self-Sufficiency Program participants to become self-sufficient and graduate from the program.  During this Fiscal Year, there were two (2) participants who graduated from the Family Self-Sufficiency Program as of January 2025.

Goal # 3: Ensure the accuracy, integrity and compliance of all voucher program operations.

Objective # 1: Retain High Performer SEMAP status.
 SAHA was certified as a High Performer for FY 23-24. The final SEMAP score for the fiscal year ending 6/30/2024 is 97%. SAHA audited a total of 425 randomly selected files under SEMAP Indicator # 3, even though the minimum sample size required by HUD was only 36 files. This is equal to twelve (12) times the number of files required to be audited by HUD. For SEMAP Indicator # 5, SAHA conducted a total of 50 randomly selected quality control inspections even though the minimum sample size required by HUD was only 35 quality control inspections.

Goal # 4: Increase assisted housing choices by providing quality customer service to existing landlords and conducting outreach to new landlords.

Objective # 1: Communicate on a regular basis with active landlords by providing information on key program updates.  SAHA sent a monthly electronic Landlord Newsletter to our active landlords. Each newsletter provided key program updates and information for landlords.

Objective # 2: Maintain active participation in the Orange County Apartment Association and attend local events to promote participation in the program.
 SAHA renewed and maintained an active membership with the Orange County Apartment Association.

Goal # 5: Provide equal opportunity, affirmatively further fair housing and provide regular training on fair housing for staff, owners and participants.

Objective # 1: Provide an annual mandatory training for all Housing Authority staff.  On August 22, 2024, SAHA held an annual Fair Housing Training for all Housing Division employees. This annual training is required for all employees.

Objective # 2: Provide information on fair housing to owners and participants.  SAHA provided information on fair housing to owners and participants.

Goal # 6: Provide information on the Violence Against Women Act (VAWA) of 2013 to active participants and owners to ensure protection for Victims of Domestic Violence, Dating Violence, Sexual Assault, or Stalking.  SAHA provided information on VAWA to all program applicants, participants and landlords.

B.4 Capital Improvements. – Not Applicable

City Council 3 – 155 3/18/2025
EXHIBIT 2
B.5 Most Recent Fiscal Year Audit.
(a) Were there any findings in the most recent FY Audit?

Y N N/A
(b) If yes, please describe:

C. Other Document and/or Certification Requirements.

C.1 Resident Advisory Board (RAB) Comments.
(a) Did the RAB(s) have comments to the PHA Plan?
Y N
(b) If yes, comments must be submitted by the PHA as an attachment to the PHA Plan. PHAs must also include a narrative describing their analysis of the RAB recommendations and the decisions made on these recommendations.

Three Resident Advisory Board meetings were held on February 5, 2025 with 39 HCV participants who receive assistance from the Housing Authority. The meetings were conducted in three languages: English, Spanish, and Vietnamese. All active participants were mailed an invitation to participate on the Resident Advisory Board in English, Spanish and Vietnamese. The 39 members of the Resident Advisory Board provided input for the development of the 5-Year Plan.

SAHA also conducted a survey for all of HCV participants. The survey was e-mailed to all active HCV participants who have provided their e-mail address to our staff. A total of 16 responses were received to the survey.

Staff analyzes all of the recommendations from the Resident Advisory Board and survey responses by: 1) considering the feasibility of each recommendation; 2) discussing as a team how SAHA could implement each recommendation; and 3) making a determination on which recommendation(s) could be implemented or considered for future implementation. All of the recommendations were taken into consideration by the Housing Authority.

C.2
C.3
Certification by State or Local Officials.

Form HUD 50077-SL, Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan, must be submitted by the PHA as an electronic attachment to the PHA Plan.

Civil Rights Certification/ Certification Listing Policies and Programs that the PHA has Revised since Submission of its Last Annual Plan.

Form HUD-50077-ST-HCV-HP, PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations Including PHA Plan Elements that Have Changed, must be submitted by the PHA as an electronic attachment to the PHA Plan.

Challenged Elements. If any element of the PHA Plan is challenged, a PHA must include such information as an attachment with a description of any challenges to Plan elements, the source of the challenge, and the PHA’s response to the public. (a) Did the public challenge any elements of the Plan?
C.4
Y N
If yes, include Challenged Elements.

City Council 3 – 156 3/18/2025
EXHIBIT 2
D. Affirmatively Furthering Fair Housing (AFFH).

D.1 Affirmatively Furthering Fair Housing (AFFH).

Provide a statement of the PHA’s strategies and actions to achieve fair housing goals outlined in an accepted Assessment of Fair Housing (AFH) consistent with 24 CFR § 5.154(d)(5). Use the chart provided below. (PHAs should add as many goals as necessary to overcome fair housing issues and contributing factors.) Until such time as the PHA is required to submit an AFH, the PHA is not obligated to complete this chart. The PHA will fulfill, nevertheless, the requirements at 24 CFR § 903.7(o) enacted prior to August 17, 2015. See Instructions for further detail on completing this item.

Fair Housing Goal:

Describe fair housing strategies and actions to achieve the goal Fair Housing Goal:

Describe fair housing strategies and actions to achieve the goal Fair Housing Goal:

Describe fair housing strategies and actions to achieve the goal

City Council 3 – 157 3/18/2025
EXHIBIT 2
Instructions for Preparation of Form HUD-50075-HCV
Annual PHA Plan for HCV-Only PHAs
___________________________________________________________________________ A. PHA Information. All PHAs must complete this section. (24 CFR §903.4) A.1 Include the full PHA Name, PHA Code, PHA Type, PHA Fiscal Year Beginning (MM/YYYY), Number of Housing Choice Vouchers (HCVs), PHA Plan Submission Type, and the Availability of Information, specific location(s) of all information relevant to the public hearing and proposed PHA Plan.

PHA Consortia: Check box if submitting a Joint PHA Plan and complete the table. (24 CFR §943.128(a)) B. Plan Elements. All PHAs must complete this section. (24 CFR §903.11(c)(3)) B.1 Revision of Existing PHA Plan Elements. PHAs must:

Identify specifically which plan elements listed below that have been revised by the PHA. To specify which elements have been revised, mark the “yes” box. If an element has not been revised, mark “no."
Statement of Housing Needs and Strategy for Addressing Housing Needs. Provide a statement addressing the housing needs of low-income, very low-income and extremely low-income families and a brief description of the PHA’s strategy for addressing the housing needs of families who reside in the jurisdiction served by the PHA and other families who are on the Section 8 tenant-based assistance waiting lists. The statement must identify the housing needs of (i) families with incomes below 30 percent of area median income (extremely low-income); (ii) elderly families (iii) households with individuals with disabilities, and households of various races and ethnic groups residing in the jurisdiction or on the public housing and Section 8 tenantbased assistance waiting lists. The statement of housing needs shall be based on information provided by the applicable Consolidated Plan, information provided by HUD, and generally available data. The identification of housing needs must address issues of affordability, supply, quality, accessibility, size of units, and location. Once the PHA has submitted an Assessment of Fair Housing (AFH), which includes an assessment of disproportionate housing needs in accordance with 24 CFR 5.154(d)(2)(iv), information on households with individuals with disabilities and households of various races and ethnic groups residing in the jurisdiction or on the waiting lists no longer needs to be included in the Statement of Housing Needs and Strategy for Addressing Housing Needs. (24 CFR § 903.7(a)).

The identification of housing needs must address issues of affordability, supply, quality, accessibility, size of units, and location. (24 CFR §903.7(a)(2)(i)) Provide a description of the ways in which the PHA intends, to the maximum extent practicable, to address those housing needs in the upcoming year and the PHA’s reasons for choosing its strategy. (24 CFR §903.7(a)(2)(ii)) Deconcentration and Other Policies that Govern Eligibility, Selection, and Admissions. A statement of the PHA’s policies that govern resident or tenant eligibility, selection and admission including admission preferences for HCV. (24 CFR §903.7(b)) Financial Resources. A statement of financial resources, including a listing by general categories, of the PHA’s anticipated resources, such as PHA HCV funding and other anticipated Federal resources available to the PHA, as well as tenant rents and other income available to support tenant-based assistance. The statement also should include the non-Federal sources of funds supporting each Federal program, and state the planned use for the resources. (24 CFR §903.7(c))
Rent Determination. A statement of the policies of the PHA governing rental contributions of families receiving tenant-based assistance, discretionary minimum tenant rents, and payment standard policies. (24 CFR §903.7(d)) Operation and Management. A statement that includes a description of PHA management organization, and a listing of the programs administered by the PHA. (24 CFR §903.7(e)).

Informal Review and Hearing Procedures. A description of the informal hearing and review procedures that the PHA makes available to its applicants. (24 CFR §903.7(f))
Homeownership Programs. A statement describing any homeownership programs (including project number and unit count) administered by the agency under section 8y of the 1937 Act, or for which the PHA has applied or will apply for approval. (24 CFR §903.7(k)) Self Sufficiency Programs and Treatment of Income Changes Resulting from Welfare Program Requirements. A description of any PHA programs relating to services and amenities coordinated, promoted, or provided by the PHA for assisted families, including those resulting from the PHA’s partnership with other entities, for the enhancement of the economic and social self-sufficiency of assisted families, including programs provided or offered as a result of the PHA’s partnerships with other entities, and activities subject to Section 3 of the Housing and Community Development Act of 1968 (24 CFR Part 135) and under requirements for the Family Self-Sufficiency Program and others. Include the program’s size (including required and actual size of the FSS program) and means of allocating assistance to households. (24 CFR §903.7(l)(i)) Describe how the PHA will comply with the requirements of section 12(c) and (d) of the 1937 Act that relate to treatment of income changes resulting from welfare program requirements. (24 CFR §903.7(l)(iii)).

Substantial Deviation. PHA must provide its criteria for determining a “substantial deviation” to its 5-Year Plan. (24 CFR §903.7(r)(2)(i)) Significant Amendment/Modification. PHA must provide its criteria for determining a “Significant Amendment or Modification” to its 5-Year and Annual Plan.

If any boxes are marked “yes”, describe the revision(s) to those element(s) in the space provided.

City Council 3 – 158 3/18/2025
EXHIBIT 2
B.2 New Activities. This section refers to new capital activities which is not applicable for HCV-Only PHAs.

B.3 Progress Report. For all Annual Plans following submission of the first Annual Plan, a PHA must include a brief statement of the PHA’s progress in meeting the mission and goals described in the 5-Year PHA Plan. (24 CFR §903.11(c)(3), 24 CFR §903.7(r)(1)) B.4 Capital Improvements. This section refers to PHAs that receive funding from the Capital Fund Program (CFP) which is not applicable for HCV-Only PHAs
B.5 Most Recent Fiscal Year Audit. If the results of the most recent fiscal year audit for the PHA included any findings, mark “yes” and describe those findings in the space provided. (24 CFR §903.7(p))
C. Other Document and/or Certification Requirements.

C.1 Resident Advisory Board (RAB) comments. If the RAB had comments on the annual plan, mark “yes,” submit the comments as an attachment to the Plan and describe the analysis of the comments and the PHA’s decision made on these recommendations. (24 CFR §903.13(c), 24 CFR §903.19) C.2 Certification by State of Local Officials. Form HUD-50077-SL, Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan, must be submitted by the PHA as an electronic attachment to the PHA Plan. (24 CFR §903.15). Note: A PHA may request to change its fiscal year to better coordinate its planning with planning done under the Consolidated Plan process by State or local officials as applicable.

C.3 Civil Rights Certification/ Certification Listing Policies and Programs that the PHA has Revised since Submission of its Last Annual Plan. Provide a certification that the following plan elements have been revised, provided to the RAB for comment before implementation, approved by the PHA board, and made available for review and inspection by the public. This requirement is satisfied by completing and submitting form HUD-50077 ST-HCV-HP, PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations Including PHA Plan Elements that Have Changed.

Form HUD-50077-ST-HCV-HP, PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations Including PHA Plan Elements that Have Changed must be submitted by the PHA as an electronic attachment to the PHA Plan. This includes all certifications relating to Civil Rights and related regulations. A PHA will be considered in compliance with the certification requirement to affirmatively further fair housing if the PHA fulfills the requirements of §§ 903.7(o)(1) and 903.15(d) and: (i) examines its programs or proposed programs; (ii) identifies any fair housing issues and contributing factors within those programs, in accordance with 24 CFR 5.154; or 24 CFR 5.160(a)(3) as applicable (iii) specifies actions and strategies designed to address contributing factors, related fair housing issues, and goals in the applicable Assessment of Fair Housing consistent with 24 CFR 5.154 in a reasonable manner in view of the resources available; (iv) works with jurisdictions to implement any of the jurisdiction's initiatives to affirmatively further fair housing that require the PHA's involvement; (v) operates programs in a manner consistent with any applicable consolidated plan under 24 CFR part 91, and with any order or agreement, to comply with the authorities specified in paragraph (o)(1) of this section; (vi) complies with any contribution or consultation requirement with respect to any applicable AFH, in accordance with 24 CFR 5.150 through 5.180; (vii) maintains records reflecting these analyses, actions, and the results of these actions; and (viii) takes steps acceptable to HUD to remedy known fair housing or civil rights violations. impediments to fair housing choice within those programs; addresses those impediments in a reasonable fashion in view of the resources available; works with the local jurisdiction to implement any of the jurisdiction’s initiatives to affirmatively further fair housing; and assures that the annual plan is consistent with any applicable Consolidated Plan for its jurisdiction. (24 CFR §903.7(o)).

C.4 Challenged Elements. If any element of the Annual PHA Plan or 5-Year PHA Plan is challenged, a PHA must include such information as an attachment to the Annual PHA Plan or 5-Year PHA Plan with a description of any challenges to Plan elements, the source of the challenge, and the PHA’s response to the public.

D. Affirmatively Furthering Fair Housing (AFFH).

D.1 Affirmatively Furthering Fair Housing. The PHA will use the answer blocks in item D.1 to provide a statement of its strategies and actions to implement each fair housing goal outlined in its accepted Assessment of Fair Housing (AFH) consistent with 24 CFR § 5.154(d)(5) that states, in relevant part: “To implement goals and priorities in an AFH, strategies and actions shall be included in program participants' … PHA Plans (including any plans incorporated therein) …. Strategies and actions must affirmatively further fair housing ….” Use the chart provided to specify each fair housing goal from the PHA’s AFH for which the PHA is the responsible program participant – whether the AFH was prepared solely by the PHA, jointly with one or more other PHAs, or in collaboration with a state or local jurisdiction – and specify the fair housing strategies and actions to be implemented by the PHA during the period covered by this PHA Plan. If there are more than three fair housing goals, add answer blocks as necessary.

Until such time as the PHA is required to submit an AFH, the PHA will not have to complete section D., nevertheless, the PHA will address its obligation to affirmatively further fair housing in part by fulfilling the requirements at 24 CFR 903.7(o)(3) enacted prior to August 17, 2015, which means that it examines its own programs or proposed programs; identifies any impediments to fair housing choice within those programs; addresses those impediments in a reasonable fashion in view of the resources available; works with local jurisdictions to implement any of the jurisdiction’s initiatives to affirmatively further fair housing that require the PHA’s involvement; and maintain records reflecting these analyses and actions. Furthermore, under Section 5A(d)(15) of the U.S. Housing Act of 1937, as amended, a PHA must submit a civil rights certification with its Annual PHA Plan, which is described at 24 CFR 903.7(o)(1) except for qualified PHAs who submit the Form HUD-50077-CR as a standalone document.

This information collection is authorized by Section 511 of the Quality Housing and Work Responsibility Act, which added a new section 5A to the U.S. Housing Act of 1937, as amended, which introduced the Annual PHA Plan. The Annual PHA Plan provides a ready source for interested parties to locate basic PHA policies, rules, and requirements concerning the PHA’s operations, programs, and services, and informs HUD, families served by the PHA, and members of the public for serving the needs of low- income, very low- income, and extremely low- income families.

Public reporting burden for this information collection is estimated to average 6.02 hour per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. HUD may not collect this information, and respondents are not required to complete this form, unless it displays a currently valid OMB Control Number.

Privacy Act Notice. The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S. Code, Section 1701 et seq., and regulations promulgated thereunder at Title 12, Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality

City Council 3 – 159 3/18/2025
EXHIBIT 2
Certifications of Compliance with
PHA Plan and Related Regulations
(Standard, Troubled, HCV-Only, and
High Performer PHAs)
U.S. Department of Housing and Urban Development
Office of Public and Indian Housing
OMB No. 2577-0226
Expires 3/31/2024
PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations including PHA Plan Elements that Have Changed
Acting on behalf of the Board of Commissioners of the Public Housing Agency (PHA) listed below, as its Chairperson or other authorized PHA official if there is no Board of Commissioners, I approve the submission of the 5-Year Plan and Annual PHA Plan, hereinafter referred to as “the Plan”, of which this document is a part, and make the following certification and agreements with the Department of Housing and Urban Development (HUD) for the PHA fiscal year beginning July 1, 2025, in connection with the submission of the Plan and implementation thereof:

1. The Plan is consistent with the applicable comprehensive housing affordability strategy (or any plan incorporating such strategy) for the jurisdiction in which the PHA is located (24 CFR § 91.2).

2. The Plan contains a certification by the appropriate State or local officials that the Plan is consistent with the applicable Consolidated Plan, which includes a certification that requires the preparation of an Analysis of Impediments (AI) to Fair Housing Choice, or Assessment of Fair Housing (AFH) when applicable, for the PHA's jurisdiction and a description of the manner in which the PHA Plan is consistent with the applicable Consolidated Plan (24 CFR §§ 91.2, 91.225, 91.325, and

91.425).

3. The PHA has established a Resident Advisory Board or Boards, the membership of which represents the residents assisted by the PHA, consulted with this Resident Advisory Board or Boards in developing the Plan, including any changes or revisions to the policies and programs identified in the Plan before they were implemented, and considered the recommendations of the RAB (24 CFR 903.13). The PHA has included in the Plan submission a copy of the recommendations made by the Resident Advisory Board or Boards and a description of the manner in which the Plan addresses these recommendations.

4. The PHA provides assurance as part of this certification that:
(i) The Resident Advisory Board had an opportunity to review and comment on the changes to the policies and programs before implementation by the PHA;
(ii) The changes were duly approved by the PHA Board of Directors (or similar governing body); and (iii) The revised policies and programs are available for review and inspection, at the principal office of the PHA during normal business hours.

5. The PHA made the proposed Plan and all information relevant to the public hearing available for public inspection at least 45 days before the hearing, published a notice that a hearing would be held and conducted a hearing to discuss the Plan and invited public comment.

6. The PHA certifies that it will carry out the public housing program of the agency in conformity with title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d-2000d—4), the Fair Housing Act (42 U.S.C. 3601-19), Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), title II of the Americans with Disabilities Act (42 U.S.C. 12101 et seq.), and other applicable civil rights requirements and that it will affirmatively further fair housing in the administration of the program. In addition, if it administers a Housing Choice Voucher Program, the PHA certifies that it will administer the program in conformity with the Fair Housing Act, title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, title II of the Americans with Disabilities Act, and other applicable civil rights requirements, and that it will affirmatively further fair housing in the administration of the program.

7. The PHA will affirmatively further fair housing, which means that it will take meaningful actions to further the goals identified in the Assessment of Fair Housing (AFH) conducted in accordance with the requirements of 24 CFR § 5.150 through 5.180, that it will take no action that is materially inconsistent with its obligation to affirmatively further fair housing, and that it will address fair housing issues and contributing factors in its programs, in accordance with 24 CFR § 903.7(o)(3).

The PHA will fulfill the requirements at 24 CFR § 903.7(o) and 24 CFR § 903.15(d). Until such time as the PHA is required to submit an AFH, the PHA will fulfill the requirements at 24 CFR § 903.7(o) promulgated prior to August 17, 2015, which means that it examines its programs or proposed programs; identifies any impediments to fair housing choice within those programs; addresses those impediments in a reasonable fashion in view of the resources available; works with local jurisdictions to implement any of the jurisdiction’s initiatives to affirmatively further fair housing that require the PHA’s involvement; and maintains records reflecting these analyses and actions.

8. For PHA Plans that include a policy for site-based waiting lists:
 The PHA regularly submits required data to HUD's 50058 PIC/IMS Module in an accurate, complete and timely manner (as specified in PIH Notice 2011-65);
City Council Page 1 of 3 3 – 160 formHUD-50077-ST-HCV-HP 3/18/2025 (3/31/2024) EXHIBIT 2
 The system of site-based waiting lists provides for full disclosure to each applicant in the selection of the development in which to reside, including basic information about available sites; and an estimate of the period of time the applicant would likely have to wait to be admitted to units of different sizes and types at each site; Adoption of a site-based waiting list would not violate any court order or settlement agreement or be inconsistent with a pending complaint brought by HUD;
The PHA shall take reasonable measures to assure that such a waiting list is consistent with affirmatively furthering fair housing; and
The PHA provides for review of its site-based waiting list policy to determine if it is consistent with civil rights laws and certifications, as specified in 24 CFR 903.7(o)(1).




9. The PHA will comply with the prohibitions against discrimination on the basis of age pursuant to the Age Discrimination Act of 1975.

10. In accordance with 24 CFR § 5.105(a)(2), HUD’s Equal Access Rule, the PHA will not make a determination of eligibility for housing based on sexual orientation, gender identify, or marital status and will make no inquiries concerning the gender identification or sexual orientation of an applicant for or occupant of HUD-assisted housing.

11. The PHA will comply with the Architectural Barriers Act of 1968 and 24 CFR Part 41, Policies and Procedures for the Enforcement of Standards and Requirements for Accessibility by the Physically Handicapped.

12. The PHA will comply with the requirements of Section 3 of the Housing and Urban Development Act of 1968, Employment Opportunities for Low-or Very-Low Income Persons, and with its implementing regulation at 24 CFR Part 135.

13. The PHA will comply with acquisition and relocation requirements of the Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970 and implementing regulations at 49 CFR Part 24 as applicable.

14. The PHA will take appropriate affirmative action to award contracts to minority and women's business enterprises under 24 CFR 5.105(a).

15. The PHA will provide the responsible entity or HUD any documentation that the responsible entity or HUD needs to carry out its review under the National Environmental Policy Act and other related authorities in accordance with 24 CFR Part 58 or Part 50, respectively.

16. With respect to public housing the PHA will comply with Davis-Bacon or HUD determined wage rate requirements under Section 12 of the United States Housing Act of 1937 and the Contract Work Hours and Safety Standards Act.

17. The PHA will keep records in accordance with 2 CFR 200.333 and facilitate an effective audit to determine compliance with program requirements.

18. The PHA will comply with the Lead-Based Paint Poisoning Prevention Act, the Residential Lead-Based Paint Hazard Reduction Act of 1992, and 24 CFR Part 35.

19. The PHA will comply with the policies, guidelines, and requirements of 2 CFR Part 200, Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Financial Assistance, including but not limited to submitting the assurances required under 24 CFR §§ 1.5, 3.115, 8.50, and 107.25 by submitting an SF-424, including the required assurances in SF-424B or D, as applicable.

20. The PHA will undertake only activities and programs covered by the Plan in a manner consistent with its Plan and will utilize covered grant funds only for activities that are approvable under the regulations and included in its Plan.

21. All attachments to the Plan have been and will continue to be available at all times and all locations that the PHA Plan is available for public inspection. All required supporting documents have been made available for public inspection along with the Plan and additional requirements at the primary business office of the PHA and at all other times and locations identified by the PHA in its PHA Plan and will continue to be made available at least at the primary business office of the PHA.

22. The PHA certifies that it is in compliance with applicable Federal statutory and regulatory requirements, including the Declaration of Trust(s).

Housing Authority of the City of Santa Ana CA093
PHA Name PHA Number/HA Code
5-Year PHA Plan for Fiscal Years 2025 – 2030
Annual PHA Plan for Fiscal Year 2025 – 2026
I hereby certify that all the information stated herein, as well as any information provided in the accompaniment herewith, is true and accurate. Warning: HUD will prosecute false claims and statements. Conviction may result in criminal and/or civil penalties. (18 U.S.C. 1001, 1010, 1012; 31 U.S.C. 3729, 3802).

Name of Executive Director
Michael L. Garcia
Signature
Name Board Chairman
Mayor Valerie Amezcua
Date Signature Date
___________________________________________________________________________________________________________ City Council Page 2 of 3 form 3 – 161 HUD-50077-ST-HCV-HP 3/18/2025 (3/31/2024) EXHIBIT 2
The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S. Code, Section 1701 et seq., and regulations promulgated thereunder at Title 12, Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality. This information is collected to ensure compliance with PHA Plan, Civil Rights, and related laws and regulations including PHA plan elements that have changed.

Public reporting burden for this information collection is estimated to average 0.16 hours per year per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. HUD may not collect this information, and respondents are not required to complete this form, unless it displays a currently valid OMB Control Number. ___________________________________________________________________________________________________________ City Council Page 3 of 3 3 – 162 form HUD-50077-ST-HCV-HP 3/18/2025 (3/31/2024) EXHIBIT 2
Certification by State or Local
Official of PHA Plans Consistency
with the Consolidated Plan or
State Consolidated Plan
U. S Department of Housing and Urban Development
Office of Public and Indian Housing
OMB No. 2577-0226
Expires 3/31/2024
(All PHAs)
Certification by State or Local Official of PHA Plans
Consistency with the Consolidated Plan or State Consolidated Plan I, Valerie Amezcua, Mayor for the City of Santa Ana, certify that the 5-Year PHA Plan and Annual PHA Plan of the Housing Authority of the City of Santa Ana (CA093) is consistent with the Consolidated Plan and the Analysis of Impediments (AI) to Fair Housing Choice or Assessment of Fair Housing (AFH) as applicable to the City of Santa Ana pursuant to 24 CFR Part 91 and 24 CFR § 903.15.

Provide a description of how the PHA Plan is consistent with the Consolidated Plan or State Consolidated Plan and the AI:

The 5-Year PHA Plan and Annual PHA Plan (“Plan”) is consistent with the community development needs and market conditions stated in the Consolidated Plan and the Analysis of Impediments to Fair Housing Choice or Assessment of Fair Housing because the Plan is consistent with the objectives, outcomes, and needs identified in the Plan Needs Assessments and citizen participation process. It also seeks to address the needs identified in the in the Analysis of Impediments to Fair Housing Choice or Assessment of Fair Housing for the City of Santa Ana.

I hereby certify that all the information stated herein, as well as any information provided in the accompaniment herewith, is true and accurate. Warning: HUD will prosecute false claims and statements. Conviction may result in criminal and/or civil penalties. (18 U.S.C. 1001, 1010, 1012; 31 U.S.C. 3729, 3802) Name of Authorized Official:

Mayor Valerie Amezcua
Title:

Mayor, City of Santa Ana
Signature: Date:

The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S.

Code, Section 1701 et seq., and regulations promulgated thereunder at Title 12, Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality. This information is collected to ensure consistency with the consolidated plan or state consolidated plan.

Public reporting burden for this information collection is estimated to average 0.16 hours per year per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. HUD may not collect this information, and respondents are not required to complete this form, unless it displays a currently valid OMB Control Number.

City Council 3 – 163 3/18/2025
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This space for filing stamp only O R A N G E C O U N T Y R E P O R T E R ~ SINCE 1921 ~
600 W SANTA ANA BLVD STE 812, SANTA ANA, CA 92701
Telephone (714) 543-2027 / Fax (714) 542-6841

ABIGAIL ALCALA
CITY OF SANTA ANA/CITY CLERK OR#: 3890646
20 CIVIC CENTER PLAZA M-30
SANTA ANA, CA - 92701

NOTICE OF PUBLIC HEARING

BEFORE THE CITY COUNCIL OF THE

CITY OF SANTA ANA, CA
in the City Clerk's Office during regular
business hours and posted on the City's
website the Tuesday prior to the Council
meeting at: www.santa-ana.org/agendasand-minutes.

The City of Santa Ana encourages the
public to participate in the decisionmaking process. The following notice is being provided so that you can ask
questions, make comments, and stay
informed about projects that might be
important to you. We encourage you to
contact us prior to the Public Hearing if
you have any questions.

Who To Contact For Questions - Should
you have any questions, please contact
Judson Brown, Housing Division
Manager, at (714) 667-2241 or you can
send an email to [email protected].

Si tiene preguntas en español, favor de P ROOF OF P UBLICATION llamar al 714-647-6520.

NOTICE IS HEREBY GIVEN - The Santa
Ana Housing Authority will hold a Public
Hearing to receive public testimony and
will take action on the item described
below. Decision on this matter will be
final.

Nếu cần liên lạc bằng tiếng Việt, xin
điện thoại cho Kristie Ha số (714) 667-
2206. (2015.5 C.C.P.) If you challenge the decision on the above matter, you may be limited to raising only
those issues you or someone else raised
at the public hearing described in this
notice, or in written correspondence
delivered to the Housing Authority of the
City of Santa Ana at, or prior to, the public
hearing.

State of Ca lifornia
County of ORANGE
)
Proposed Action: The Housing Authority
of the City of Santa Ana will conduct a
public hearing to consider the Fiscal Year
2025 - 2030 5-Year Plan and Fiscal Year
2025 – 2026 Annual Plan for the Housing
Authority of the City of Santa Ana
(CA093). The Housing Authority is
) ss
Notice Type: GPN - GOVT PUBLIC NOTICE Jennifer L. Hall, CMC City Clerk
required to hold a public hearing to Publish Orange County Reporter - Legals discuss and hear public comments on the Section
5-Year Plan and Annual Plan prior to
submission to the U.S. Department of
Housing and Urban Development (HUD).

Ad Description: Date: January 31, 2025
1/31/25 PH Notice - 5YR Annual Plan - English OR-3890646# A minimum of a 45-day notice of this
public hearing is required by the federal
regulations. Pursuant to the Quality
Housing and Work Responsibility Act of
1998 (Public Law 105-276), the Housing
Authority of the City of Santa Ana is
I am a citizen of the United States and a resident of the State of California; I am over the age of eighteen years, and not a party to or interested in the above entitled matter. I am the principal clerk of the printer and publisher of the ORANGE COUNTY REPORTER, a newspaper published in the English language in the city of SANTA ANA, county of ORANGE, and adjudged a newspaper of general circulation as defined by the laws of the State of California by the Superior Court of the County of ORANGE, State of California, under date 06/20/1922, Case No. 13421. That the notice, of which the annexed is a printed copy, has been published in each regular and entire issue of said newspaper and not in any supplement thereof on the following dates, to-wit:
required to prepare
Annual Plan.
a 5-Year Plan and
The 5-Year Plan for Fiscal Year 2025 -
2030 provides details about the Housing
Authority's mission, goals, and objectives,
and the progress the Housing Authority
has made in meeting the goals and
objectives described in the Housing
Authority's previous 5-Year Plan. The
Annual Plan provides details about the
Housing Authority's immediate operations,
program participants, programs, and
services, and the Authority's strategy for
handling operational concerns,
participants' concerns and needs, and
projected programs/services for Fiscal
Year 2025 - 2026. The Annual Plan also
examines long-range and short-range
strategies to address needs as identified
by the Resident Advisory Board.

Meeting Time and Date – This matter will
be heard on Tuesday, March 18, 2025 at
5:30 p.m. or as soon thereafter as the
matter may be heard, in the City Council
Chamber, 22 Civic Center Plaza, Santa
Ana, CA 92701. Members of the public
may attend this meeting in-person or
join via Zoom. For the most up to date
information on how to participate virtually
01/31/2025
in this meeting, please visit
https://www.santa-ana.org/agendas-and- Executed on: 01/31/2025 minutes/.

At Los Angeles, Ca lifornia Written Comments: If you are unable to participate in the meeting, you may send
written comments by e-mail to
I ce rtify (or declare) under pe na lty of perjury that the foregoing is true and correct.
[email protected] (reference the
Agenda Item # in the subject line) or mail
to Jennifer L. Hall, City Clerk, City of
Santa Ana, 20 Civic Center Plaza – M30,
Santa Ana, CA 92701. Deadline to submit
written comments is 4:00 P.M. on the day
of the meeting. Comments received after
the deadline may not be distributed to the
Housing Authority but will be made part of
the record.

Where To Get More Information - All
staff reports regarding any item on this
agenda are available for public inspection
Signature
!A000007016003!
Email
City Council 3 – 164 3/18/2025
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City Council 3 – 165 3/18/2025
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City Council 3 – 166 3/18/2025
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City Council 3 – 167 3/18/2025
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Resident Advisory Board Meetings
Date:

Time:

Wednesday, February 5th, 2025
2:00PM — 3:00PM
Location: Santa Ana Housing Authority
20 Civic Center Plaza
Santa Ana, CA 92701
Take A Survey!
Scan the QR Code to the right
or go to:
www.surveymonkey.com/r/
PFN7VLS
City Council 3 – 168 3/18/2025
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Reuniones del Consejo Asesor de Residentes
Fecha: miércoles, 5 de febrero del 2025
Hora: 2:00PM a 3:00PM
Lugar: Autoridad de Vivienda de Santa Ana
20 Civic Center Plaza
Santa Ana, CA 92701
¡Tome una encuesta!
Escanee el Código QR a
la derecha o visite:
www.surveymonkey.com/r/
PFN7VLS
City Council 3 – 169 3/18/2025
EXHIBIT 2
Cơ Quan Quản Lý Nhà Ở Santa Ana
Kế Hoạch 5 Năm
Cơ Quan Quản Lý Nhà Ở Thành Phố Santa Ana đang chuẩn bị năm (5) năm tꢀi chꢁnh Kế Hoạch Hàng 2025-2030 để trình lên Bộ Phát Triển Nhꢀ vꢀ Đô Thị Hoa Kỳ. Những người tham gia Chương trình Phiếu Chọn Nhà được mời tham dự Cuộc Họp của Ban Cố Vấn Cư Dân và/hoặc hoàn thành một cuộc khảo sát ngắn (xem Mã QR hoặc liên kết bên dưới) để hỗ trợ vꢀ đưa ra cꢁc đề nghị liên quan đến việc phát triển Kế Hoạch 5 Năm.

Các Cuộc Họp của Ban Cố Vấn Cư Dân
Ngày:

Giờ:

Thứ Tư, ngày 5 tháng 2, 2025
2:00 chiều — 3:00 chiều
Địa điểm: Cơ Quan Quản Lý Nhà Ở Santa Ana
20 Civic Center Plaza
Santa Ana, CA 92701
NẾU QUÝ VỊ MUỐN THAM GIA CUỘC HỌP NÀY, XIN VUI LÒNG
TRẢ LỜI BẰNG CÁCH GỌI SỐ (714) 667-2229. ĐÂY SẼ LÀ MỘT CUỘC HỌP TRỰC TIẾP
Tham Gia Khảo Sát !
Xin hãy quét mã QR bên phải
hoặc truy cập:
www.surveymonkey.com/r/PFN7VLS
City Council 3 – 170 3/18/2025
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CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200 www.santa-ana.org
Resident Advisory Board Meeting Agenda
February 5, 2025
I. Welcome and Introductions
II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13)
III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan
Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17)
Housing Needs and Strategy for Addressing Housing Needs

1. What are your housing needs and what would you rank as your top three housing needs?

2. What recommendations do you have to more effectively address your housing needs? City Council 3 – 171 3/18/2025
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3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community?
Eligibility, Selection, and Admissions

4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? Rent Determination

5. What recommendations do you have to change or improve our rent determination policies? Operation and Management

6. What recommendations do you have to change or improve our Operation and Management? Family Self-Sufficiency

7. What recommendations do you have to change or improve our Family Self-Sufficiency Program?
City Council 3 – 172 3/18/2025
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8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program?
Progress to Fulfill Our Mission

9. How can we improve our progress to fulfill our mission and better support your housing needs?

10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community?
City Council 3 – 173 3/18/2025
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CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200 www.santa-ana.org
Orden del día de la Reunión del Consejo Asesor de Residentes 5 de febrero del 2025
I. Bienvenida y presentaciones
II. Explicación del propósito y la función del Consejo Asesor de Residentes (24 CFR 903.13)
III. Explicación del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3)
IV. Explicación de la actualización del plan administrativo del Programa de Vales de Elección de Vivienda y su relación con el Plan Quinquenal 2025-2030 Recomendaciones del Consejo Asesor de Residentes sobre los artículos del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: (24 CFR 903.7) Necesidades de vivienda y estrategia para abordar las necesidades de vivienda

1. ¿Cuáles son sus necesidades de vivienda y cuáles calificaría como sus tres necesidades de vivienda principales?

2. ¿Qué recomendaciones tiene para abordar con mayor eficacia sus necesidades de vivienda? City Council 3 – 174 3/18/2025
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3. Como el mayor proveedor de ayuda a la vivienda de nuestra comunidad, ¿qué cree que debería hacer SAHA para abordar las necesidades de vivienda de nuestra comunidad? Elegibilidad, selección y admisiones

4. ¿Qué recomendaciones tiene para cambiar o mejorar nuestras normas de elegibilidad, selección y admisiones, incluidos los procedimientos de desconcentración y de listas de espera? Determinación de renta

5. ¿Qué recomendaciones tiene para cambiar o mejorar nuestras normas de determinación de la renta?
Operación y gestión

6. ¿Qué recomendaciones tiene para cambiar o mejorar nuestra operación y gestión? Autosuficiencia familiar

7. ¿Qué recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar?
City Council 3 – 175 3/18/2025
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8. ¿Qué recomendaciones tiene para animar y motivar a más familias asistidas a unirse a nuestro programa de autosuficiencia familiar?
Progreso para cumplir nuestra misión

9. ¿Cómo podemos mejorar nuestro progreso para cumplir nuestra misión y apoyar mejor sus necesidades de vivienda?

10.¿Tiene alguna otra recomendación para mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad?
City Council 3 – 176 3/18/2025
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THÀNH PHỐ SANTA ANA
THẨM QUYỀN NHÀ Ở SANTA ANA
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200
www.santa-ana.org
Chương Trình Họp Ban Cố Vấn Cư Trú
Ngày 5 tháng 2, 2025
I. Chào Đón và Giới Thiệu
II. Giải thích về Mục Đích và Chức Năng của Ban Cố Vấn Cư Trú (24 CFR 903.13) III. Giải thích về Kế Hoạch 5 Năm của Cơ Quan Thẩm Quyền Nhà ở (24 CFR 903.3) IV. Giải Thích về Cập Nhật Kế Hoạch Hành Chánh Chương Trình Phiếu Lựa Chọn Nhà Ở và nó Liên Quan đến Kế Hoạch 5 Năm Như thế Nào
Đề Nghị của Ban Cố Vấn Cư Trú về các Vấn Đề trong Kế Hoạch 5 Năm của Cơ Quan Thẩm Quyền Nhà Ở Santa Ana: (24 CFR 903.7)
Nhu Cầu Nhà Ở và Sách Lược Giải Quyết Nhu Cầu Nhà Ở

1. Nhu cầu nhà ở của quý vị là gì và hãy cho biết ba nhu cầu nhà ở hàng đầu của quý vị?

2. Quý vị có những đề nghị gì để giải quyết hiệu quả hơn nhu cầu nhà ở của mình?

3. Là nhà cung cấp dịch vụ hỗ trợ nhà ở lớn nhất trong cộng đồng của chúng ta, theo quý vị, SAHA nên làm gì để giải quyết nhu cầu nhà ở trong cộng đồng của chúng ta? City Council 3 – 177 3/18/2025
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Tính đủ điều kiện, lựa chọn và chấp nhận

4. Quý vị có những đề nghị nào để thay đổi hay cải thiện các chính sách về tính đủ điều kiện, lựa chọn và chấp nhận của chúng tôi, bao gồm các thủ tục phân quyền và danh sách chờ? Xác Định Tiền Thuê Nhà

5. Quý vị có đề nghị gì để thay đổi hay cải thiện chính sách xác định tiền thuê nhà của chúng tôi?
Điều Hành và Quản Lý

6. Quý vị có đề nghị gì để thay đổi hay cải thiện việc Điều Hành và Quản Lý của chúng tôi? Gia Đình Tự Lực (Family Self-Sufficiency)

7. Quý vị có những đề nghị gì để thay đổi hay cải thiện Chương Trình Gia Đình Tự Lực của chúng tôi?
City Council 3 – 178 3/18/2025
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8. Quý vị có những đề nghị gì để khuyến khích và thúc đẩy thêm nhiều gia đình được hỗ trợ tham gia Chương Trình Gia Đình Tự Lực của chúng tôi?
Tiến Trình Hoàn Thành Sứ Mệnh của Chúng Tôi

9. Làm thế nào chúng tôi có thể cải thiện tiến trình của mình để hoàn thành sứ mệnh của mình và hỗ trợ tốt hơn nhu cầu nhà ở của quý vị?

10.Quý vị có đề nghị nào khác để cải thiện chương trình và dịch vụ của chúng tôi cho quý vị, chủ nhà và cộng đồng của chúng ta không?
City Council 3 – 179 3/18/2025
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2025 ANNUAL PLAN RSVP LIST
NAME PHONE Language SIGNATURE

FRANK LUNA

GINA DONG
1 714-720-4918
2 3
4 5

ENGLISH
714-266-9060 VIETNAMESE
\
PABLO !TURBIDE MARTINEZ ꢀ

DANIEL PARRA
714-661-7602 SPANISH

ENGLISH

ENGLISH
949-613-1262
LOUISE GAISER/FEDERICK LEROY 949-359-1185/562-298-0494
City Council 3 – 180 3/18/2025
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English Session Staff Notes

CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200 www.santa-ana.org
Resident Advisory Board Meeting Agenda
February 5, 2025
I. Welcome and Introductions
II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13)
III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan
Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17)
Housing Needs and Strategy for Addressing Housing Needs

1. What are your housing needs and what would you rank as your top three housing needs? -
-
-
-
-
Affordability, accessibility and safety
New Developments with improvements for disabled & impaired individuals Appliance upgrades: counter tops, buttons, brail, blinker lights, etc..

Buildings that are all ADA accessible
Senior Complexes with walk in showers, slip resistant

2. What recommendations do you have to more effectively address your housing needs? -
-
-
-
-
-
Better communication: no one answers phone, no email reply Frustration with calling endless agency list
Requesting board be formed OR suggestion box, to provide feedback to housing authority More collaboration/ options on accessibility, quality, safety, affordable housing options More compassion from staff & open minded
Increase occupancy standards
City Council 3 – 189 3/18/2025
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- More in person appointments & meetings

3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community?
- Increase affordable housing
Eligibility, Selection, and Admissions

4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentrating and waiting list procedures? - Fair eligibility procedures, agree with prioritizing live/work preference Rent Determination

5. What recommendations do you have to change or improve our rent determination policies? -
-
More details regarding 40% calculation
Lower 40% of income towards rent requirement
Operation and Management

6. What recommendations do you have to change or improve our Operation and Management? -
-
-
-
Better communication & friendlier staff
In person appointments
Different formation options for submitting Rx Packet (via online portal) Staff does not answer phone or return calls
Family Self-Sufficiency

7. What recommendations do you have to change or improve our Family Self-Sufficiency Program?
-
-
Clear communication of program specifics.

What are the benefits of the program, how will joining affect my participation in housing. - Provide more resources in the newsletter.

8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program?
- Better presentation explaining incentives and providing examples City Council 3 – 190 3/18/2025
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Progress to Fulfill Our Mission

9. How can we improve our progress to fulfill our mission and better support your housing needs?
- More information meetings, quarterly & zoom options

10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community?
- Enhanced communication
- More resources, published on website
- Rental database ‘slumlords’ list
- Better voucher briefing – coaching for first time apartment searching City Council 3 – 191 3/18/2025
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Spanish session translated by
Monique Lorenzana and Vivian Lopez.

Consideration to the payment of each table I have 2 years We are really well
City Council 3 – 204 3/18/2025
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Consider low income housing
I liked the low income that I had before the rent
The rent is fine
Nothing
I am glad for the program's support
City Council 3 – 205 3/18/2025
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I really like how much they help people
Everything is really well, thank you for the help
Thank you for the help that you give
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We are fine for the bedroom or the apartment which is spacious and there no problems.

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For me everything is fine, clear, and easy.

For me everything is fine
Everything is fine
I like the program it is really good
City Council 3 – 208 3/18/2025
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I feel very good where I live, it's very quiet, there are no problems, it's a very clean place.

None
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For me the waiting list was not so difficult, I had the opportunity and luck in a few years. they last long and I waited for them but mine was soon 3 years. And I feel happy and grateful.

In my opinion everything is fine on my income and as you have your rules.

For me everything is very well
I like the program, it is very interesting
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Yes, it was excellent, I am very happy with all the services and the rules. I feel very happy and grateful for this help and with the apartment I am in.

Yes, we should have more meetings like this one so people can come and get together City Council 3 – 211 3/18/2025
EXHIBIT 2
Yes, we agree or like the privacy
(We are fine) we are fine
City Council 3 – 212 3/18/2025
EXHIBIT 2
The answers are
consolidated from the
Vietnamese’s resident
advisory board meeting
group. Translated by
Katie Ho. CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200
www.santa-ana.org
Resident Advisory Board Meeting Agenda
February 5, 2025
I. Welcome and Introductions
II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13)
III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan
Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17)
Housing Needs and Strategy for Addressing Housing Needs

1. What are your housing needs and what would you rank as your top three housing needs? - A safe living environment
-A location that is within walking distance to public transportations, market, Vietnamese community -A home that has all the necessary appliances, a community that provides a variety of amenities

2. What recommendations do you have to more effectively address your housing needs? -Higher rental assistance payment and/or higher utility allowance & payment standard - Have more newly constructed, affordable buildings for elderly & disabled participants in the city -Increase enforcement on rent stabilization measures to ensure rent are reasonable & affordable -No comments. We are satisfied with the current assistance provided by SAHA City Council 3 – 213 3/18/2025
EXHIBIT 2

3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community?
- Increasing the availability of subsidized units for low-income, elderly, disabled participants -Putting a stop or cap on rent increases
-Offering more accessible programs to receive financial assistance for first-time homebuyers -Reducing the housing assistance waiting list period & lower the qualification standards for eligibility Eligibility, Selection, and Admissions

4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? - Streamlining the application process because the waiting list period is too long. -Increasing the unit searching period due to the housing market’s limited availability.

Rent Determination

5. What recommendations do you have to change or improve our rent determination policies? -Increase the payment standard amount
-Increase subsidized amount
-Ensure that participants pay an affordable & fair portion towards housing costs -The inspection approval process should be shortened and simplified.

Operation and Management

6. What recommendations do you have to change or improve our Operation and Management? -Offer more attractive incentives for the landlord to participate in the program -Have a fund to assist with the unit’s annual maintenance to ensure safe & sanitary living space. -No change- We are happy with the operation and management of SAHA Family Self-Sufficiency

7. What recommendations do you have to change or improve our Family Self-Sufficiency Program?
-Assisting with additional fund for those who are able to purchase a home(mobile home for example)
City Council 3 – 214 3/18/2025
EXHIBIT 2
-Expanding services offering, such as, savings programs for elderly participants

8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program?
- Catering the program so that it’s approachable for the elderly participants as well Progress to Fulfill Our Mission

9. How can we improve our progress to fulfill our mission and better support your housing needs?
- Expand the live/work reference to the adjacent cities. -Increase on the rental assistance payment or payment standard -Focus more on new community developments for seniors.

10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community?
-Getting in contact with the assigned housing specialist could be difficult sometimes -Increase on monthly rental assistance payment
-Assist with security deposit
-Increase landlord’s participation in the program
City Council 3 – 215 3/18/2025
EXHIBIT 2
Responses from Vietnamese Session.

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2/20/25, 9:43 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
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Saturday, January 25, 2025 1:57:01 PM
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IP Address: 76.246.229.9

Q1
What are your housing needs and what would you rank as your top three housing needs? Affordable rent places that accept housing and nice place to live Q2
What recommendations do you have to more effectively address your housing needs? Affordable rent
Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Help more people
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Keep people updated
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Help people even if they don't have money
Q6
What recommendations do you have to change or improve our Operation and Management? None
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? None
Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Help with looking for jobs
Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
More things to help people
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 267 3/18/2025
2/20/25, 9:43 AM EXHIBIT 2
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? No I dont
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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 268 3/18/2025
2/20/25, 9:44 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
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Started: Sunday, January 26, 2025 11:24:03 AM
Sunday, January 26, 2025 12:00:50 PM
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IP Address: 104.28.85.111

Q1
What are your housing needs and what would you rank as your top three housing needs?

1.- hacer mas viviendas para ancianos.

2.- considerar las aplicaciones de retirados.

Q2
What recommendations do you have to more effectively address your housing needs? Todo está trabajando bien.

Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Pedir mas ayuda al gobierno federal para michas familias quenecesitan vivienda Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Proveer mas vivienda para tantas familias, ancianos y especialmente retirados que no les alcanza el pago de retiro Q5
What recommendations do you have to change or improve our Rent Determination Policies? Esta bien que todos nos responsabilisemos, hasta donde es posible con lo que nos toca aportar.

Q6
What recommendations do you have to change or improve our Operation and Management? Todo está bien
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Ninguna, el que puede estudiar, para mejorar, es bueno que lo haga.

Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Ninguna
Q9
How can we improve our progress to fulfill our mission and goals? Ÿ Pedir mas ayuda en el gobierno federal
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 269 3/18/2025
2/20/25, 9:44 AM EXHIBIT 2
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Ninguna, solo agradecemos a Dios por su servicios y ayuda. Dios les bendiga.

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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 270 3/18/2025
2/20/25, 9:44 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
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Sunday, January 26, 2025 2:11:58 PM
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IP Address: 76.175.164.60

Q1
What are your housing needs and what would you rank as your top three housing needs? Providing training on how to self-advocate, along with a more thorough and in-depth understanding of how the voucher program works, would greatly benefit clients. This should include details on the yearly review process, how approvals or denials are determined, and the steps to appeal in case of a denial. These topics could be developed into online training videos that are reviewed and updated annually to address commonly asked questions, ensuring clients have access to accurate and up-to-date information.

Q2
What recommendations do you have to more effectively address your housing needs? Providing training on how to initiate the portability process and offering a basic understanding of the funds needed to budget for a move would be invaluable. This knowledge would empower clients to plan effectively and make informed decisions, reducing stress and ensuring a smoother transition during the relocation process.

Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
To alleviate some of the stress recipients feel due to time limitations in finding housing once a voucher is awarded, it would be beneficial to inform clients about city and county programs that assist with transitional housing. If this is not immediately seen as a need, it should be seriously considered to help clients make informed decisions when choosing a place, ultimately aiding in the maintenance of stable housing. Additionally, making more specialists available to answer questions in real time would address the current delays caused by heavy caseloads. Alternatively, posting commonly asked questions online for clients to refer to could also help ensure they receive timely information.

Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Extending voucher expiration dates to a more reasonable period of time would provide clients with the opportunity to secure suitable housing options that best meet their needs. This adjustment would help reduce the pressure of tight deadlines and increase the likelihood of clients being able to retain their vouchers and make informed housing decisions.

Q5
What recommendations do you have to change or improve our Rent Determination Policies? Rent determination should be based on the client's net pay rather than their gross income. This approach would more accurately reflect their actual take-home pay, ensuring that housing costs are affordable and aligned with their financial reality.

Q6
What recommendations do you have to change or improve our Operation and Management? N/a
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? N/a Ÿ
Q8
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 271 3/18/2025
2/20/25, 9:44 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Providing assisted families with access to job resources, higher education certificate programs, and skill-building workshops is crucial for empowering them to increase their earning potential. These opportunities not only foster self-sufficiency but also motivate individuals to achieve greater financial stability and independence, ultimately enabling them to grow out of the program and take on the financial obligations on their own.

Q9
How can we improve our progress to fulfill our mission and goals? By listening and considering how recipients' feedback is directly impacted by their access to housing, basic necessities, and community resources.

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? N/a
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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 272 3/18/2025
2/20/25, 9:45 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
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IP Address: 74.213.254.102

Q1
What are your housing needs and what would you rank as your top three housing needs? At this time 1)re-enroll in the mercy house program. 2)to complete in entirety the cards given for furniture and household goods. 3)would like to be justified for small infractions at my apt.because(and I know this is no excuse)of acquaintances that show up at my door because they have no place to go.thank you
Q2
What recommendations do you have to more effectively address your housing needs? Mercy house and I need to keep in touch more during the month and year round.im saying this to clarify an issue,people show up at my door whom I haven't invited over and few are mentally questionable and they can't reason, and have been caught in our dumpsters looking for valuables.i can say this that I(being of sound mind) have not agreed that they can go thru anything at my apartment.im trying to better myself with this new chance at life and become a model tenant and citizen at this 2nd chance of changing my life for the better.thank you Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
It would help if we could keep in contact more often
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
If the clients can do it,they should be looking for housing units themselves so the weight isn't solely on the caseworker.

Q5
What recommendations do you have to change or improve our Rent Determination Policies? My SSI and SSDI have lowered because the state says I'm making more income and the only money I've earned is thru SSI AND SSDI.i haven't had extra income in past 2 years and the rent keeps going up here at my aprtments Q6
What recommendations do you have to change or improve our Operation and Management? This question may be a hit and miss since I don't really know the policies of OPERATION AND MANAGEMENT but maybe a monthly questionnaire to see how we ourselves are coping with our new responsibilities and that may help SAHA with their decision making Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? I don't really think this pertains to me since I'm living single but maybe I could be some kind of counsel to family groups since I did grow up in a family which does have respect and morals
Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 273 3/18/2025
2/20/25, 9:45 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 If it's me I usually tell them that your franchise is there to help us in any problems which may come up.To sum this up they shouldn't feel awkward or afraid to talk to a representative because they think the matter will escalate Q9
How can we improve our progress to fulfill our mission and goals? Ok.....I have had a couple of rite ups (and I know I'm not perfect) but I haven't been the reason for these rite ups because of the acquaintances that show at my door but I would like for you to address the issue and talk with me about the matter ,and I am bettering myself in this program,please call to set up an appt.i love my new life and don't want to be evicted because of the kind of people I happen to know Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? I don't want to sound like king of the castle but if you could be more open minded about the issues that arise because of someone else creating the travisty.thank you very much.DANIEL PARRA/949-613-1262.

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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 274 3/18/2025
2/20/25, 9:45 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
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IP Address: 174.251.164.169

Q1
What are your housing needs and what would you rank as your top three housing needs? Having my above neighbor to stop smoking
Q2
What recommendations do you have to more effectively address your housing needs? Curfew from 9:00 to 7:00 in the morning
Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Heavy more security than that what we have not having them sitting in their car all the time watching TV or listening on their phone Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
I don't care about that
Q5
What recommendations do you have to change or improve our Rent Determination Policies? I don't know and I hope I'm not one of them lol
Q6
What recommendations do you have to change or improve our Operation and Management? Management is okay
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Stop giving me notes on my door saying I did not pay rent which I did Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Please no children or babies on our campus
Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
Heavy dress code they all look like gangsters and a better hygiene https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 275 3/18/2025
2/20/25, 9:45 AM EXHIBIT 2
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Just tighten up the security
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https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 276 3/18/2025
2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
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Q1
What are your housing needs and what would you rank as your top three housing needs? The City should ask the voucher recipients if they are happy or having any problems in the place they're living Q2
What recommendations do you have to more effectively address your housing needs? To check on the voucher recipients once a month if everything is going well with safety and if they feel comfortable Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
To have more workers to visiting the voucher recipients for any needs Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
The waiting list should have less restrictions and less time for the waitings Q5
What recommendations do you have to change or improve our Rent Determination Policies? No suggestion
Q6
What recommendations do you have to change or improve our Operation and Management? No suggestions
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? The City should work closely with all housing program personnel Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Some people are scared to apply for housing because of the time it takes to get in the program means the waiting list it takes too long Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
Work all together fast and accuracy
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 277 3/18/2025
2/20/25, 9:46 AM EXHIBIT 2
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? The City should work more closely with landlords and the community for the safety of the tenant About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 278 3/18/2025
2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
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Started: Monday, January 27, 2025 2:51:03 PM
Monday, January 27, 2025 4:09:53 PM
01:18:49
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IP Address: 75.27.244.148

Q1
What are your housing needs and what would you rank as your top three housing needs? Landlords transparency with hud tenants and double check by Housing. 2. Rent increase every year to tenants and added unexplain charges 3. Why yearly, 2yrs re-examinations with clients before fair housing is need??? Q2
What recommendations do you have to more effectively address your housing needs? What my answer to 1st question 3rd answered, to keep landlords from using the rights to use the rules of tenants and landlords for their on gain and not reexamine yearly-2 also
Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
That's somewhat hard to say I had domestic violence,disabled. Single person no kids steady worker but homeless do not have chance to be housed and rebuild their life also. There's alot out there. But I believe you're doing good work. Thank you Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
To help singles no children with steady income or job opportunities to receive housing maybe do not need change??? Q5
What recommendations do you have to change or improve our Rent Determination Policies? Changing the rent yearly instead of 2 year period if can make it that far and 6 months of bank statements??? Q6
What recommendations do you have to change or improve our Operation and Management? Who really can say? What are you able to do in operation and management,hands on with each and client case manager different then housing specialist to keep Landlord's from not giving tenant's any changes made to move-in,lease from and lease to dates and why before changes made??? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? I don't know I have yet to enroll in this program? Hopefully I will be able to participate with the offer Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? I tell people all the time when asked about it, I say everyone's situation is different and even you hear waiting list long is to go anyway sign up or talk to case manager for assistance Ÿ
Q9
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 279 3/18/2025
2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 How can we improve our progress to fulfill our mission and goals? I don't know what progress for all the above but to listen to familiar complaints and go accordingly. Thank you Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? No recommendations that I have already express already keep up your services for me,your landlords our community. Thank you About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 280 3/18/2025
2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Tuesday, January 28, 2025 4:56:00 PM
Tuesday, January 28, 2025 5:03:59 PM
00:07:58
Last Modified:

Time Spent:

IP Address: 45.49.178.24

Q1
What are your housing needs and what would you rank as your top three housing needs? Food , furniture, utilities help
Q2
What recommendations do you have to more effectively address your housing needs? Nothing my case manager is excellent
Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?

5. **Resident services

6. **Advocacy and Policy**:

7. **Public Engagement
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Less time
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Idk
Q6
What recommendations do you have to change or improve our Operation and Management? Nothing
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Nothing.

Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Nothing
Ÿ
Q9
How can we improve our progress to fulfill our mission and goals? https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 281 3/18/2025
2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Don’t know
Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? No
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 282 3/18/2025
2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Wednesday, January 29, 2025 10:01:54 AM
Wednesday, January 29, 2025 10:08:54 AM
00:06:59
Last Modified:

Time Spent:

IP Address: 76.33.73.114

Q1
What are your housing needs and what would you rank as your top three housing needs? Food, money(bills), and cleaning supplies.

Q2
What recommendations do you have to more effectively address your housing needs? List if food banks and groups that are willing to help with the house bills.

Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
N/A
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
N/A
Q5
What recommendations do you have to change or improve our Rent Determination Policies? N/A
Q6
What recommendations do you have to change or improve our Operation and Management? N/A
Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? N/A
Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? N/A
Q9
How can we improve our progress to fulfill our mission and goals? Ÿ
N/A
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 283 3/18/2025
2/20/25, 9:47 AM EXHIBIT 2
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? N/A
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 284 3/18/2025
2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Thursday, January 30, 2025 5:26:37 PM
Thursday, January 30, 2025 5:42:28 PM
00:15:50
Last Modified:

Time Spent:

IP Address: 76.32.69.197

Q1
What are your housing needs and what would you rank as your top three housing needs? Efficiency, safety, fair housing
Q2
What recommendations do you have to more effectively address your housing needs? Proper training to really facilitate the people in need. Listening skill, PROBLEM SOLVERS. One size does not fit ALL Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Provide incentives to corporations for participating in the program, Tier Tax Benefits based on how many units they allow. Eminent Domain on dope motels and the city can have its own real estate department as new housing developments using green materials renewable energy based technology Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Elderly, women with children, veterans
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Cost analysis on rent rates based on the gdp, cost of living, tax incentives for renters becoming buyers, more grants based on usages Q6
What recommendations do you have to change or improve our Operation and Management? Better communication more ACCOUNTABILITY, being more educated in the position employees hold.

Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? Need to read more about the program
Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain selfsufficiency? Become more visible they free medias, to the target demographic with multiple cross campaigns Q9
How can we improve our progress to fulfill our mission and goals? Ÿ Do your job, be better leader ship. Training, critical thinkers https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 City Council 3 – 285 3/18/2025
2/20/25, 9:47 AM EXHIBIT 2
Q10
SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Treat people with RESPECT AND COURTESY. Be if SERVICE and not Attitude About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information Ÿ
https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 City Council 3 – 286 3/18/2025
2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Edit Delete Export COMPLETE
Collector: Mobile Link (Web Link)
Started: Monday, February 03, 2025 5:49:13 PM
Monday, February 03, 2025 6:05:07 PM
00:15:53
Last Modified:

Time Spent:

IP Address: 172.58.118.203