Agenda — Sonoma City Council, February 7, 2024 (part 2 of 3)

PROPAGATION STUDIES

APPENDIX F
6 • CELLULAR PROP STUDY
• LoRaWAN PROP STUDY
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R900 Cellular Coverage Analysis
Coverage Analysis and supporting documentation contains Proprietary and Confidential information not to be provided without written agreement and use only pursuant to company direction. Analysis is not based on MIU specifications. LTE-M data is subset of LTE data and are used for IoT purposes only.

Coverage is based on stationary on-air outdoor predictions and are not guaranteed. Actual coverage may differ and may be affected by terrain; weather; foliage; buildings; other construction; high-usage periods; customer equipment; and other factors. Indoor uses would be worse depending on the building construction. Coverage may include products not yet released. Any service locations and area not included in this study will require additional coverage analysis. Field evaluation results were performed within specific period and coverage can vary due to same factors as the analysis and network status. www.neptunetg.com PAGE 1 OF 3
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Customer Name: Sonoma, CA
Report Date: Date
Revision: September 27th, 2023
Cellular Coverage Analysis Data:

From location information provided by Sonoma, CA, a request was submitted to Neptune’s cellular carrier partners to confirm LTE-M coverage. The map below represents the results provided by the carriers.
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Coverage is based on stationary on-air outdoor predictions and are not guaranteed. Actual coverage may differ and may be affected by terrain; weather; foliage; buildings; other construction; high-usage periods; customer equipment; and other factors. Indoor uses would be worse depending on the building construction. Coverage may include products not yet released. Any service locations and area not included in this study will require additional coverage analysis. Field evaluation results were performed within specific period and coverage can vary due to same factors as the analysis and network status. www.neptunetg.com PAGE 2 OF 3
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Figure 1: Sonoma, CA Cellular Carrier Analysis
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Coverage is based on stationary on-air outdoor predictions and are not guaranteed. Actual coverage may differ and may be affected by terrain; weather; foliage; buildings; other construction; high-usage periods; customer equipment; and other factors. Indoor uses would be worse depending on the building construction. Coverage may include products not yet released. Any service locations and area not included in this study will require additional coverage analysis. Field evaluation results were performed within specific period and coverage can vary due to same factors as the analysis and network status. www.neptunetg.com PAGE 3 OF 3
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Carrier Results Summary:

The coverage analysis indicates that there is adequate cellular coverage for 99.85% of the evaluated locations to support a deployment of Neptune’s R900 cellular endpoints.

Total population size: 4,617
o 7 of 4,617 locations could not be evaluated due to invalid coordinates. o 100% (4,610 of 4,610 locations) are expected to have adequate coverage. ▪ 4610 of the 4,610 support the deployment of Neptune’s FirstNet cellular endpoint
▪ 0 of the 4,610 support the deployment of Neptune’s Verizon cellular endpoint
o 0% (0 of 4,610 locations) are inconclusive.

Locations that are inconclusive may still support the use of Neptune’s R900 cellular endpoint. A more detailed evaluation was completed to confirm these locations. 53 Agenda Item #9.2:

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R900 Tailored Analysis
Sonoma, CA
September 27th, 2023
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Predicted Coverage Results:
2 Confidential Information
Coverage # Services % Services
R900_AMI 4610 99.85%
NonGeo 7 0.15%
Totals 4617 100.00%
Provided Services 4,617 Geocoded Services 4,610 Area (sq Miles) 3.39 Map Description
#Coll MIU Type Read Type Projected % Projected Projected % Projected 1 R900v5 Pit Daily 4,540 98.48% 3.21 94.74% R900 Gateway Coverage 2
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Map 1: Tailored Coverage
3 Confidential Information
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Map 2: R900 Gateway Coverage
4 Confidential Information
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Gateway Locations:
5 Map Location Latitude Longitude Collector Elev(m) AntHgt(m) Elev(ft) AntHgt(ft) Coax Type Coax(ft) Antenna 1 5WATk2MG 38.300195 -122.461652 Tmega 65 19 212 62 AVA5 15 2xMFB9155 Confidential Information
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Assumptions:

1. Propagation based on defined MIU (External Wall or Pit w/External Antenna) with specified gateway/collector. Older equipment should be replaced. Propagation is subject to change based on equipment specifications and performance. Performance cannot be confirmed until final system evaluation and analysis complete.

Propagation model is based on performance for >90% daily read success and typical noise level <-120dBm. Use of this propagation analysis done with this understanding and there is no guarantee of product or performance. Additional gateways could be required. Antenna heights are set to 75 feet as default unless heights provided. This affects Find (search ring) and asset locations.

2. MIUs mounted inside structures not recommended for fixed network solutions. Various building materials used within structures affect RF signal differently. An average loss value applied to the propagation model for inside MIU studies. Relocate non-performing inside MIUs to structure exterior. Inside R900i MIUs not recommended for fixed network solutions and may require replacement with External Wall MIU.

3. Check FAA; ASR; and AM Tower Screening results to identify potential work by owner or contractor. FAA obstruction evaluation based on proximity to airports. https://oeaaa.faa.gov/oeaaa/external/gisTools/gisAction.jsp?action=showNoNoticeRequiredToolForm ; Check ASR (Antenna Structure Registration) requirements at http://wireless.fcc.gov/antenna/index.htm?job=home ; Check AM Tower screening results for structures within 3km of AM stations; LBA Group (https://www.lbagroup.com/client-portal/index.php) & Sitesafe (http://am.sitesafe.com/) offer free evaluations and proposals for engineered solutions for AM detuning.

4. Coverage is not based on MIU specifications. Contains Proprietary and Confidential information not to be provided without written agreement and use only pursuant to company direction. LTE-M data is subset of LTE data and are used for IoT purposes only. Coverage is based on stationary on-air outdoor predictions and are not guaranteed. Actual coverage may differ and may be affected by terrain; weather; foliage; buildings; other construction; high-usage periods; customer equipment; and other factors. Indoor uses would be worse depending on the building construction. 6 Confidential Information
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CELL MIU

APPENDIX G
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NEPTUNE 360 TRAINING OVERVIEW

APPENDIX H
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© 2021 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. NEPTUNE 360 TRAINING AGENDA 07.21 Neptune® 360TM Training Agenda
This training will cover Neptune’s AMI/AMR system’s operations. The duration will depend upon the number of individuals participating, as determined by the Utility, and how many sessions are required. Most trainings are completed within a day and a half.

Host Software Application Suggested Audience
Scope & Future Trainings Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
R900® Operation and Functionality Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Logging Into Neptune 360 Software Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Dashboard Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Customer Inquiry Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
User Management Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Billing Services Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Grouping Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Route Management Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Reports Utility Managers, Billing Clerks, Customer Service Reps, Optional: Meter Readers
Mobile Software Application Suggested Audience
Pairing a Receiver Meter Readers
Optional: Other interested parties
RF Test Data Logging Meter Readers
Optional: Other interested parties
Meter Reading Meter Readers
Optional: Other interested parties
At the end of the training, participants will know how to:
• Obtain reads and consumption data from the system
• Transfer reads and other information between Neptune 360 and the CIS • Create performance reports
• Diagnose potential problems with system components
• Change or add customer accounts and meters to the system 64 Agenda Item #9.2:

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PROJECT APPROACH AND TRAINING

APPENDIX I
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project APPENDIX I: PROJECT APPROACH AND TRAINING

FERGUSON PROJECT APPROACH AND TRAINING

PROJECT APPROACH
Project Initiation – Ferguson’s Initiation process will host a series of Planning and Design workshops to establish a project plan. Following final negotiation and award of the contract, we will begin to work with the project’s key personnel to lay the groundwork for a successful deployment. We will define roles and responsibilities within the project team and create a clear chain of communication between all parties.

Ferguson has developed comprehensive turn-key solutions for the deployment of your chosen solution.

Next, we will plan weekly or bi-weekly project meetings/calls to review important updates and completion of tasks.

System Data Collection and Integration – We will collect all relevant meter and account information from the City’s billing provider to build the installation and scheduling database. We will scrub this data thoroughly to ensure we have an accurate baseline data set. This data will be used to establish our installation work order management, scheduling database, and data quality control mechanisms. Ferguson has a dedicated local integration and hardware support team that is available to quickly resolve any AMI integration, hardware activation, or field issues.

Project Logistics – Ferguson will work with key personnel to ensure all project aspects are considered. This includes workorder management setup, product staging and handling, waste disposal plan, production plan to align with billing cycles and holidays. Clearly setting responsibilities to ensure all project components are being addressed.

Material Delivery – Ferguson will plan out all deliveries for this project. A blanketed approach planned well ahead of schedule has helped execute our projects on time without delays. Deliveries will be communicated to the chosen installation contractor for storage and staging.

POC & AMI Network Deployment – Ferguson’s PM team serves as the singular point of contact through the AMI network deployment. Our team will work with the chosen meter installation contractor, aligning installation of the appropriate data collector locations with the City approved installation schedule. As testing progresses, the AMI network deployment will continue citywide increasing the coverage in anticipation of Acceptance. Having the AMI network fully established ahead of full deployment, allows the AMI data to flow seamlessly as meter installations progress. 3 POC &
AMI Network
Deployment
5 6
Meter &
Endpoint
Installation
2 Material
Delivery
7 Project
Closeout &
Support
4 Project
Logistics System Data
Collection &
Integration
Project
Initiation
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project Meter & Endpoint Installation – Ferguson’s team knows the key to a successful implementation is a welltrained and educated installation team. Ferguson will provide in-person field training for all key personnel involved with meter installations. Each training will be relevant to the audience and will include necessary product documentation and handouts.

Project Closeout & Support – As the full deployment phase ends, the project team will begin project closeout activities. A final contract review will be conducted. Additional education can be scheduled as needed to ensure the system is well understood by the City. A final system acceptance will occur to ensure a smooth transition during project close out and transfer to support.

Our Ferguson team will provide support, customer service, on-going system training, education, inventory management and assistance for the life of your AMI system.

TRAINING
o Training – Ensure that Training covers all aspects of system.  Basic Overall Training – Overview of Neptune® 360™ data management software.
 Customer Service Training – Successfully navigate
Neptune® 360™ and communicate the customer accounts.
 Billing Training – Successfully import billing request file & export billing response file including readings on specified area.
 Field Mitigation Training –
 Mitigation of a meter not responding
 Reading of a meter
 Installation or swap of a meter
 Suggested SOP items
We have developed a detailed project plan including all necessary resources to staff the project according to the City of Sonoma (City) RFP requirements and to ensure that we can provide the highest level of onsite or remote support and assistance. Training will be conducted throughout the life of the project. The specifics of which will be captured during the planning phase, gathering information from key stakeholders within the customer service, operations, management, and other organizations within the City’s organization. A classroom schedule has been added to the overall schedule to ensure that specific formal settings are enacted to capture specific deliverables and specific core curriculum.

Final training will occur at the completion of the project to ensure all parties across the City are thoroughly trained on the installation, operation, and maintenance of the system, software, and components. Prior to the deployment of the meters another phase of training will occur with the education to operations. This will expand the knowledge to additional users beyond the champions on operational activities. Our philosophy is to “Educate to Operate” not simply train. Knowing how to navigate and operate a system gives the receiver an understanding of why and how the data is presented and the actions occur, not just how to push a button on the keyboard.
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project Additional training will occur at the beginning of the Deployment phase. This will expand the knowledge to additional users beyond the champions on operational activities. Our team will provide weekly reporting on system health and key performance indicators along with any network mitigation required to ensure all endpoints are reporting as expected.

SAMPLE TRAINING AGENDA
Host Software Application Suggested Audience
Scope & Future Trainings Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
R900® Operation and
Functionality
Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Logging Into Neptune® 360™
Software
Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Dashboard Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Customer Inquiry Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
User Management Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Billing Services Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Grouping Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Route Management Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Reports Utility Managers, Billing Clerks, Customer Service Reps Optional: Meter Readers
Mobile Software Application Suggested Audience
Pairing a Receiver Meter Readers
Optional: Other interested parties
RF Test Data Logging Meter Readers
Optional: Other interested parties
Meter Reading Meter Readers
Optional: Other interested parties
At the end of the training, participants will know how to:
• Obtain reads and consumption data from the system.
• Transfer reads and other information between Neptune® 360™ and the CIS. • Create performance reports.
• Diagnose potential problems with system components.
• Change or add customer accounts and meters to the system. 68 Agenda Item #9.2:

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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project

CONCORD PROJECT APPROACH AND TRAINING - INSTALLATION
Concord Utility Services, renowned for its expertise in water meter mass deployment services, will serve as a subcontractor under the Prime Contractor. Our proposal for the City of Sonoma Turnkey AMI Implementations is designed to deliver professional meter installation services for a Full-Scale Deployment. Our comprehensive solution encompasses:
o Experienced Project Management: Concord offers seasoned expertise in mass meter and endpoint project management.
o Highly Skilled Workforce: We have a systematically trained installation team, including local resources, adept at executing installations with precision. o Cutting-Edge Technology: We utilize a proven web-based real-time work order management system for efficient data and service management.
o Customized Billing Integration: Concord seamlessly integrates our processes with the Utility's billing systems (Springbrook) for a streamlined approach. o Tools and Equipment: Our team arrives equipped with the necessary tools and equipment for mass AMI meter installations, including sub-foot GPS accuracy. o Uniformed Technicians: Our technicians are easily recognizable in corporate branded uniform attire.
o Corporate Branded Fleet Vehicles: Installation will be conducted using our corporate-branded company-owned fleet vehicles.
o Warehouse and Staging Area: Concord establishes and manages the warehouse and staging area necessary for efficient project deployment.
o Workflow and SOP Development: We develop and implement project-specific workflows and standard operating procedures to ensure seamless execution. o Installation Training: Our team provides comprehensive installation training to ensure consistency and quality.
o Quality Audits: Concord conducts rigorous quality audits to verify the accuracy of data and workmanship.
o Inventory Management: We manage inventory to ensure materials are readily available when needed.

INSTALLATION QUALITY AUDIT AND QUALITY CONTROL METHODS
Concord's commitment to quality control surpasses industry standards by subjecting 100% of captured data and photos from all work orders to rigorous scrutiny. Our dedicated backend Quality Assurance (QA) team focuses on upholding data integrity and workmanship installation quality through comprehensive photo and data comparisons. In the event of any work order failures, a prompt escalation triggers a Field Audit, led by a project manager, project lead, or a qualified technician.

DATA QUALITY CHECK:

We conduct a meticulous validation process, ensuring that all captured data aligns with the requirements of the Customer Information System (CIS) billing data. Before processing the daily work order file to Secure File Transfer Protocol (SFTP), we perform the following checks:
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project o Location Validation: Address and old meter number comparisons. o Meter Details: Verification of old and new meter numbers, size, and readings. o Register and Radio Data: Cross-checking old and new register and radio numbers. o Lid and Box Information: Ensuring accurate reporting of lid and box details. o GPS Accuracy: Validation of GPS location data.
o Installer Identification: Verification of the installer's name. o Installation Comments and Condition Codes: Review of installation comments and condition codes (issues).

WORKMANSHIP INSTALLATION QUALITY CHECK:

Our comprehensive installation quality assessment encompasses the following key aspects:
o Meter Valve Position: Ensuring that the meter valve is in the appropriate On/Off position, either restoring service or matching the "as-found" condition. o Flow Direction: Verifying the direction of meter flow based on the indicator arrow. o Meter and Register Details: Comparing the size of the meter and register. o Serial Number Validation: Matching the serial number to the actual photo. o Site Conditions: Assessment of general site conditions, including cleanliness, housekeeping, and workmanship.
o Lid and Box Alignment: Ensuring lids and boxes are flush to avoid any trip hazards.

Our commitment to quality control ensures the utmost accuracy, integrity, and compliance with industry standards throughout the installation process.

WORK ORDER MANAGEMENT SYSTEM (WOMS)
Concord Utility Services is pleased to introduce Peak Workflow, a state-of-the-art real-time Work Order Management System (WOMS) and comprehensive project management solution. Peak Workflow is purpose-built to streamline and enhance the execution of mass meter exchange projects, delivering integrated, organized, and transparent project management capabilities.

Key Benefits of Peak Workflow:

1. Enhanced Visibility: Peak Workflow provides a clear overview of the project's status, enabling managers and stakeholders to make informed decisions. It achieves this through key performance indicators, sortable data, and live mapping.

2. Efficient Project Management: Project managers can seamlessly oversee workflow progress on a daily and weekly basis. They can assign work based on real-time inventory availability, forecast inventory requirements, monitor technicians' daily and weekly activities, track technician locations, conduct quality assurance (QA), and access detailed work order data and photos.

3. Accessible Dashboard: The project web portal with dashboard KPIs, mapping, and customizable Quicksight reporting empowers project managers and stakeholders to maintain transparency throughout the project's duration. This accessibility facilitates clear communication during status updates and planning meetings. 70 Agenda Item #9.2:

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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project CUSTOMER SERVICE INTEGRATION:

Throughout project deployment, Peak Workflow serves as a valuable customer service tool for the utility.

Access to Peak Workflow enables Utility Customer Service Representatives (CSRs) to offer real-time updates to homeowners and utility customers as work progresses. Key features for CSRs include:
o Current Work Visibility: CSRs can view the work currently assigned, recently completed work, and the precise location of contractor personnel, complete with popup photo identification capabilities. o Searchable Data: Access to searchable data and work order photos equips CSRs with additional insights and information for comprehensive project updates.

Peak Workflow's versatile functionality not only enhances project management but also ensures a superior customer experience by keeping homeowners and utility customers well-informed throughout the project's execution. It is a powerful tool designed to optimize efficiency and transparency in mass meter exchange projects.

Screen Shot 1 Project schedule Plan vs Actual and total work order status Screen Shot 2 Project Plan - Gantt Chart by Cycle and Route 71 Agenda Item #9.2:

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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project

WOMS CYBER SECURITY
Peak Workflow's standard integration employs a CSV-based file integration method via Secure File Transfer Protocol (SFTP). This integration approach is highly versatile and offers a clear separation of security concerns, making it suitable for interfacing with the diverse range of Customer Information Systems (CIS) across the markets we serve.

During our meticulous project planning processes, the dedicated Data Integration Plan team will conduct a comprehensive review and alignment on data specifications and flow details. The Utility's systems will input and retrieve data through our hosted SFTP infrastructure. It's essential to note that Peak Workflow maintains no direct access to customer systems, ensuring a robust security framework and the preservation of a clear separation of concerns.

The diagram below provides an overview of typical data flows, including their frequency.

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RESUMES FOR KEY PERSONNEL

APPENDIX J
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project APPENDIX J: RESUMES FOR KEY PERSONNEL

FERGUSON RESUMES
Michael has been in the metering industry since 2009. Since receiving a degree from Cal State Fullerton in 2007, he started his metering career as an intern and worked his way up to his current position as Area Manager. He has an excellent understanding of what it takes to make a project successful from over a decade of experience. Michael has been a key part of metering projects such as City of Victorville, Indio Water Authority, East Valley WD, Western MWD and the City of Oceanside. Michael will be very active with key personnel in setting-up the right expectations to ensure the City is comfortable with the overall project and that stated goals are not just met but exceeded.

Brad is in his 19th year of being a Neptune meter distributor. He began his career in Ferguson’s meter installation group and has held many positions during his career. He’s always focused on delivering expected results to our customer base. He’s been a part of many AMI deployments that are successfully running today (Ventura, Buena Park, North Marin Water District, East Valley WD, to name a few) and oversees the operation of 100+ Neptune AMI Gateways in California.

Russell Gray is a Senior Project Manager for Ferguson Waterworks, who partners with Consultants, Municipalities, and Water Districts alike, to oversee implementation of value-based AMR and AMI metering solutions. After spending a decade working closely with large value asset owners on water management, condition assessment, and engineering services within the water utility industry, Russell knows what decisions drive wholesale water providers and local distributors. Working closely with sales and installation teams, Russell delivers consistent and comprehensive planning that enables key decision makers to advance their agenda through actionable data. Russell holds a BS in Civil Environmental Infrastructure Engineering (CEIE) from George Mason University in Fairfax, VA.

Wes is an experienced Project Manager and will be the primary contact for the City of Stockton. Wes has over 30 years’ experience in land development and has been involved with many projects from the aspects of design, agency approval, construction management and agency coordination. Wes has managed meter and AMI/AMR installation for 12+ years, primarily on the West Coast. He has overseen the implementation of hundreds of thousands of accounts. Wes’ experiences include: the coordination of AMI infrastructure design and placement (whether on Utility sites or third-party non-utility assets), equipment, manpower, procurement, scheduling, and maintaining data integrity through the installation process. Wes' caries Ferguson’s General Contractor license and Plumbing license in California.

Adam started as a trainee for Ferguson’s meter division in 2015. Since that time, he has worked as both Solutions and Integration Specialist in Northern California. Adam has implemented numerous AMR and AMI systems, and his time in both sales and support roles gives him a unique perspective on what it takes to make a project successful. He will quarterback the different firms involved in the overall project, including our Ferguson installation team, and of course Neptune. It is his role to make sure the City is comfortable with the overall project and that stated goals are met and exceeded.

Michael Balla – Area Manager
Brad Foster – Sales Manager
Adam Arevalo – Utility Solution Specialist
Wesley Hughes, P.E. – Installation Project Manager
Russell Gray – AMI Project Manager
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project

CONCORD RESUMES
As the COO for Concord Utility Services Mr. Capaci is responsible for overseeing daily operations of the company and the work of Project Managers and Dept. Directors (Field Services, HR, IT, and Data Management). Levi leads employees by setting comprehensive goals for performance and growth, while encouraging problem solving, maximum performance and dedication. With field services and project implementation as a core business, he serves Concord’s project management team, vendors, customers, and project stakeholders in all project phases to ensure a seamless execution and long-term client satisfaction.

Levi has years of experience in the construction industry in a design/build, project management and COO capacity. Levi joined Concord in 2009 in the utility space specializing in Meter/AMI installation services.

He is the qualifying Responsible Managing Officer for Concord’s General Engineering Contractor’s License for California State Licensing Board (as well as AZ, NV, WA, GA, FL, SC, & NC).

During his tenure with Concord Levi has worked extensively promoting company culture and vision, while successfully completing a national resume of diverse projects.

Education & Associations:

California State University of Long Beach, Bachelor of Science Industrial Design Professional Experience:

Prior to specializing in the utility construction industry, Levi joined the industrial design firm, I-Form Inc. As the Design Director, he was responsible for overseeing product development methodologies, design excellence and project coordination, serving fortune five-hundred companies such as Avery Dennison, Pioneer Electronics, Mattel. Inc. and MedTronic. In 2004, Levi founded Capaci Construction, Inc., a residential and commercial construction firm. As the firm’s principal, he was at the helm of business development and performance. Capaci Construction merged with Jenkins Construction and expanded operations into a full service, general contracting, design-build firm. Levi has extensive knowledge of project management as a result of his time in the design and construction industries.

Contact
[email protected]
Levi Capaci – Concord COO
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project Garry Pesavento joined CUS in 2008. He has been managing AMR/AMI meter replacement installation projects over the past 12 years. His experience working with multiple meter and AMI manufacturers has given him the expertise needed to be successful in the deployment of large-scale installation projects.

Garry has been directly involved in the planning, implementation, and management (scope, schedule, and budget) of much of CUS contracts since 2008. He is involved in all aspects of AMR/AMI projects from planning, workflow development, personnel recruitment, training, mobilization logistics, data management, and customer relations.

Garry is a strong leader with a consistent track record of success. Garry inspires confidence and trust in others and motivates his team to perform at high levels to meet project goals.

Education & Associations
o Water Distribution D1
o Water Treatment T1
Professional Experience – Notable Projects
o Cucamonga Valley Water District: 48,000 Meter/AMI services o Rancho Water District: 43,000 AMI services
o Otay Water District: 38,000 Meter/AMI services
Contact
[email protected]
In her capacity as the Billing, Data, and QC Manager, Ms. Burke plays a pivotal role in overseeing the critical backend operations and data flow that underpin Concord's operations. Her primary focus is on ensuring the precision and quality of project data both inbound and outbound while upholding the highest project standards. This multifaceted role encompasses the direction of various teams within the organization, encompassing the creation, updating, training, implementation, and enforcement of operational procedures.

Justine is not only dedicated to the inner workings of the organization but also actively supports project managers in their customer-facing roles. She excels in status meetings, customer service, and provides invaluable access and training on Peak Workflow, Concord's Work Order Management System (WOMS), to project partners.

Justine's leadership style shines through her unwavering support for her colleagues, equipping them with the necessary tools and knowledge to excel in their respective roles.

Education & Associations
Azusa Pacific University, Master of Education
Azusa Pacific University, Bachelor of Arts in Liberal Studies with a Concentration in Mathematics Contact
[email protected]
Gary Pesavento – Concord Senior Project Manager
Justine Burke – Billing, Data and QC Manager
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PROPOSED IMPLEMENTATION SCHEDULE

APPENDIX K
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ID Task
Mode
Task Name Duration Start Finish Predecessors
1 Contract 24 days Wed 11/1/23 Mon 12/4/23
2 Award 1 day Wed 11/1/23 Wed 11/1/23
3 Vendor Agreement 20 days Mon 11/6/23 Fri 12/1/23 2
4 Board Approval 1 day Mon 12/4/23 Mon 12/4/23 3
5 Notice to Proceed 1 day Mon 12/4/23 Mon 12/4/23 4FF
6 Project Implementation 44 days Tue 12/5/23 Fri 2/2/24 7 Procure Data Files 1 day Tue 12/5/23 Tue 12/5/23 5
8 Project Kick-Off 5 days Wed 12/6/23 Tue 12/12/23 7
9 Project Planning 20 days Wed 12/13/23 Tue 1/9/24 8
10 AMI Network Propogation Review 1 day Wed 12/13/23 Wed 12/13/23 8 11 AMI Network Site Visit 5 days Wed 12/13/23 Tue 12/19/23 8 12 Audit Large Meters 8 days Wed 12/13/23 Fri 12/22/23 8 13 AMI Network Site Plan, Review, & Approval 10 days Wed 12/20/23 Tue 1/2/24 11 14 Material Order(s) 38 days Wed 12/13/23 Fri 2/2/24
15 Meter and Lid Audit (Proposed) 21 days Tue 1/2/24 Tue 1/30/24 16 AMI Network Equipment 1 day Wed 12/13/23 Wed 12/13/23 7 17 Meters, Radios, & Lids 38 days Wed 12/13/23 Fri 2/2/24 7 18 Full Deployment 150 days Mon 2/5/24 Fri 8/30/24
19 Meter, Radio, & Lid Install 150 days Mon 2/5/24 Fri 8/30/24 20 Meter, Radio, & Lid Deliveries (Scheduled
throughout meter installation project)
1 day Mon 2/5/24 Mon 2/5/24
21 Full Deployment Installation (4,618) 149 days Tue 2/6/24 Fri 8/30/24 20 22 Route Acceptance 149 days Tue 2/6/24 Fri 8/30/24 21SS 23 Hardware & Software Refresher Training 5 days Tue 2/6/24 Mon 2/12/24 21SS 24 Project Closeout 30 days Mon 9/2/24 Fri 10/11/24 22

O N D J F M A M J J A S O
Half 1, 2024 Half 2, 2024
Task
Split
Milestone
Summary
Project Summary
Inactive Task
Inactive Milestone
Inactive Summary
Manual Task
Duration-only
Manual Summary Rollup
Manual Summary
Start-only
Finish-only
External Tasks
External Milestone
Deadline
Progress
Manual Progress

Page 1 ends

Project: City of Sonoma
Date: Fri 10/20/23
78 Agenda Item #9.2:

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PRODUCT SPECIFICATION SHEETS

APPENDIX L
6 79
Agenda Item #9.2:

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• Sizes 3” through 12”
• Extended low-flow range for
superior leak detection
• Accuracy sustained over
meter life
• Can be installed in
both horizontal and
vertical applications
• Open flow path design with low
pressure loss
• Advanced ultrasonic
technology with easily
replaceable UME design
• Lead free, high-copper
alloy maincase
• UL Listed and
FM Approved (standard)
• Available in standard turbine
and compound lay lengths
• No maintenance
The MACH 10® ultrasonic water meter features solid state ultrasonic technology including a factorycalibrated, replaceable unitized measuring element (UME) with no degradation of accuracy over time.

Combined with a corrosion-resistant, lead free, high-copper alloy maincase, the MACH 10 is built to withstand demanding service conditions and deliver sustained accuracy over the life of the meter.

Superior Accuracy.

Zero Maintenance.

Neptune® MACH 10® Ultrasonic Meter
80 Agenda Item #9.2:

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Neptune Technology Group
1600 Alabama Highway 229
Tallassee, AL 36078
800-633-8754 f 334-283-7293
neptunetg.com
© 2023 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. 23-010472 PS CI MACH 10 3-12 08.23 Specifications
AWWA C715 Compliant
NSF/ANSI 61 Certified
UL Listed/FM Approved
(Standard)
Maximum Operating Water Pressure
• 175 psi
Operating Water Temperature Range
• +33°F to +122°F (+0.5°C to +50°C)
Environmental Conditions
• Operating temperature:
+14°F to +149°F (-10°C to +65°C)
• Storage temperature:
-40°F to +158°F (-40°C to +70°C)
Expected Battery Life
• 10 years
Applications
• Potable water
• Fire service
• Reclaim water
Warranty
• Neptune provides a limited
warranty for performance,
materials, and workmanship. See
warranty statement for details.

System Compatibility
• Compatible with Neptune
R900® System. Also available
as MACH 10®)R900i
™ for an
integrated radio solution and
MACH 10®)TC for Sensus Touch
Coupler compatibility.

Dimensions
Meter
Size Length Height Weight
3”
12” 91
⁄2” 39 lbs
17” 91
⁄2” 42 lbs
4”
14” 11” 51 lbs
20” 11” 57 lbs
6”
18” 123
⁄4” 79 lbs
24” 123
⁄4” 91 lbs
8" 20" 15 3
⁄5" 160 lbs
10" 26" 17 9
⁄10" 264 lbs
12" 19 7
⁄10" 20" 292 lbs
Operating Characteristics
Meter
Size
Extended Low
Flow @ 100%
Accuracy
(+/- 3.0%)
Normal Operating
Range @ 100%
Accuracy (+/- 1.5%)
Safe Maximum
Operating Capacity
Normal
Operation
(Non Fire Service)
Fire Service
3” 0.50 U.S. gpm 0.75 to 500 U.S. gpm 500 U.S. gpm 420 U.S. gpm 4” 0.75 U.S. gpm 1.5 to 1250 U.S. gpm 1250 U.S. gpm 1100 U.S. gpm 6” 1.0 U.S. gpm 2.0 to 2000 U.S. gpm 2000 U.S. gpm 1800 U.S. gpm 8” 4.0 U.S. gpm 6.0 to 4000 U.S. gpm 4000 U.S. gpm 4000 U.S. gpm 10” 6.0 U.S. gpm 10.0 to 6500 U.S. gpm 6500 U.S. gpm 6500 U.S. gpm 12” 8.0 U.S. gpm 12.0 to 8000 U.S. gpm 8000 U.S. gpm 8000 U.S. gpm Unitized Measuring
Element (UME)
Registration
High Resolution
(8-digit reading) 3” 4” 6” - 12”
1 U.S. Gallons √ √
10 U.S. Gallons √

0.1 Cubic Feet √ √
1 Cubic Feet √

0.01 Cubic Metres √ √

0.1 Cubic Metres √
Available Units of Measure
Consumption Rate
Gallons GPM
Cubic Feet GPM
Cubic Metres LPM
LCD Display
9-digit display for extra resolution
on manual reads.

Leak Reverse
Flow
Forward Flow + Warning for Excessive Flow
Empty
Pipe
Rate and Units Cumulative Units
Low
Battery
Pressure Loss
This chart shows typical meter performance. Individual results may vary. 6 5.5
5 4.5
8 7.5
7 6.5
4 3.5
3 2.5
2 1.5
1 0.5
0 100 1000 10,000
3”
4”
6” 8”
10”
12”
Pressure Loss (psi)
Flow Rate (U.S. gpm)
81 Agenda Item #9.2:

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• Sizes 1½ ” and 2”
• Extended low-flow range
for superior leak detection
• Accuracy sustained
over meter life
• Can be installed in both
horizontal and vertical
applications
• Advanced ultrasonic
technology
• Lead free, high-copper
alloy maincase
• Certified to UL 327B
(11
⁄2”, 2”) for residential fire
service applications
• No maintenance
The MACH 10® ultrasonic water meter features solid state metrology with no degradation of accuracy over time. Combined with a corrosion-resistant, lead free, high-copper alloy maincase, the MACH 10 is built to withstand demanding service conditions and deliver sustained accuracy over the life of the meter.

Be Confident with
Sustained Accuracy Over Time
Neptune® MACH 10® Ultrasonic Meter
82 Agenda Item #9.2:

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Maximum Operating Water Pressure
• 175 psi
Operating Water Temperature Range
• +33°F to +122°F (+0.5°C to +50°C)
Environmental Conditions
• Operating temperature:
+14°F to +149°F (-10°C to +65°C)
• Storage temperature:
-40°F to +158°F (-40°C to +70°C)
Expected Battery Life
• 20 years
Options
Sizes
• 1½”
• 2”
Meter Options
• Potable water
• Reclaim water
• Residential fire service (combo or
standalone meter service lines)
Warranty
• Neptune provides a limited
warranty for performance,
materials, and workmanship. See
warranty statement for details.

System Compatibility
• Compatible with all Neptune
endpoints. Also available as
MACH 10®)R900i ™ for an
integrated radio solution and
MACH 10®)TC for Sensus Touch
Coupler compatibility.

Operating Characteristics
Meter
Size
Normal Operating
Range @ 100%
Accuracy (+/- 1.5%)
AWWA C715
Standard Type 1
Extended Low Flow
@ 100% Accuracy
(+/- 3.0%)
1½” 0.80 to 125 U.S. gpm 2.0 to 100 U.S. gpm 0.30 U.S. gpm 2” 1.50 to 160 U.S. gpm 2.5 to 160 U.S. gpm 0.50 U.S. gpm Dimensions
Meter Size Length Height Flanges
11 ⁄2”
10” 61
⁄4” Oval
13” 61
⁄4” Oval
125
⁄8” 61⁄4” Internal Thread
125
⁄8” 61⁄4” External Thread
2”
10” 61
⁄2” Oval
151
⁄4” 61⁄2” Oval
17” 61
⁄2” Oval
151
⁄4” 61⁄2” Internal Thread
151
⁄4” 61⁄2” External Thread
Pressure Loss
Typical meter performance.

Individual results may vary.

LCD Display
9-digit display for extra resolution
on manual reads.

Leak Reverse
Flow
Forward Flow + Warning for Excessive Flow
Empty
Pipe
Rate and Units Cumulative Units
Low
Battery
Available Units of Measure
Consumption Rate
Gallons GPM
Cubic Feet GPM
Cubic Metres LPM
Cubic Meters (International) LPM
Imperial Gallons GPM
Acre-Feet* GPM
Litres* LPM
Kilolitres* LPM
*Unit cannot be displayed on LCD
Registration
High Resolution
(8-digit reading) 1½” 2”
1 U.S. Gallons √ √
1 Imperial Gallons √ √

0.1 Cubic Feet √ √

0.01 Cubic Metres √ √
83 Agenda Item #9.2:

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• Sizes ⅝”, ¾”, and 1”
• Extended low-flow range for
superior leak detection
• Accuracy sustained
over meter life
• Can be installed in both
horizontal and vertical
applications
• Advanced ultrasonic
technology
• Lead free, high-copper
alloy maincase
• Certified to UL 327B
(
3 ⁄4”, 1”) for residential fire
service applications
• No maintenance
The MACH 10® ultrasonic water meter features solid state metrology with no degradation of accuracy over time. Combined with a corrosion-resistant, lead free, high-copper alloy maincase, the MACH 10 is built to withstand demanding service conditions and deliver sustained accuracy over the life of the meter.

Be Confident with
Sustained Accuracy Over Time
Neptune® MACH 10® Ultrasonic Meter
84 Agenda Item #9.2:

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Neptune Technology Group
1600 Alabama Highway 229
Tallassee, AL 36078
800-633-8754 f 334-283-7293
neptunetg.com
Operating Characteristics
Meter
Size
Normal Operating Range
@ 100% Accuracy (+/- 1.5%)
AWWA C715
Standard Type 1
Extended Low Flow @
100% Accuracy (+/- 3%)
5 ⁄8” 0.10 to 25 U.S. gpm

0.02 to 5.68 m3/h

0.2 to 20 U.S. gpm

0.05 to 4.54 m3/h

0.05 U.S. gpm

0.01 m3/h
3 ⁄4” 0.10 to 35 U.S. gpm

0.02 to 7.95 m3/h

0.5 to 30 U.S. gpm

0.11 to 6.81 m3/h

0.05 U.S. gpm

0.01 m3/h
1” 0.40 to 55 U.S. gpm

0.09 to 12.49 m3/h

0.75 to 50 U.S. gpm

0.17 to 11.35 m3/h

0.25 U.S. gpm

0.06 m3/h
Specifications
AWWA C715 Compliant
NSF/ANSI 61 Certified
UL327B Certified
(Optional on 3
⁄4”, 1”)
Application
• Cold water measurement of
flow in residential potable,
combination potable and fire
service, and reclaim/secondary
water applications.

Maximum Operating Water Pressure
• 175 psi
Operating Water
Temperature Range
• +33°F to +122°F (+0.5°C to +50°C)
Environmental Conditions
• Operating temperature:
+14°F to +149°F (-10°C to +65°C)
• Storage temperature:
-40°F to +158°F (-40°C to +70°C)
Expected Battery Life
• 20 Years
Options
Sizes
• 5 ⁄8”, 5 ⁄8” x 3 ⁄4”
• 3 ⁄4”, 3 ⁄4” x 1”
• 1”, 1” x 11 ⁄4”
Meter Options
• Potable water
• Reclaim water
• Residential fire service (combo or
standalone meter service lines)
Warranty
• Neptune provides a limited
warranty for performance,
materials, and workmanship. See
warranty statement for details.

System Compatibility
• Compatible with all Neptune
endpoints. Also available as
MACH 10®)R900i
™ for an
integrated radio solution and
MACH 10®)TC for Sensus Touch
Coupler compatibility.
© 2023 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties.

Availability and technical specifications are subject to change without notice. 23-010471 PS MACH 10 08.23 Pressure Loss
This chart shows typical meter
performance. Individual results may vary.

Residential Fire
Service Meter
Available Units of Measure
Consumption Rate
Gallons GPM
Cubic Feet GPM
Cubic Metres LPM
Cubic Meters
(International)
LPM
Imperial Gallons GPM
Acre-Feet* GPM
Litres* LPM
Kilolitres* LPM
*Unit cannot be displayed on LCD
Registration
High Resolution
(8-digit reading)

0.1 U.S. Gallons

0.1 Imperial Gallons

0.01 Cubic Feet

0.001 Cubic Metres
LCD Display
9-digit display for extra resolution
on manual reads.

Leak Reverse
Flow
Forward Flow + Warning for Excessive Flow
Empty
Pipe
Rate and Units Cumulative Units
Low
Battery
Dimensions
Meter
Size Length Height Threads (NPSM)
5 ⁄8
" 71
⁄2" 33⁄16" 3⁄4" - 14"
5 ⁄8
" x 3⁄4" 71
⁄2" 33⁄16" 1" - 111⁄2"
3 ⁄4
" 9" 37
⁄16” 1" - 111⁄2"
3 ⁄4
" SL 71
⁄2" 33⁄8” 1" - 111⁄2"
3 ⁄4
"
x 1" 9" 37⁄16” 11⁄4" - 111⁄2"
1" 103
⁄4" 311⁄16” 11⁄4" - 111⁄2"
1" x 11
⁄4" 103⁄4" 311⁄16” 11⁄2" - 111⁄2"
85 Agenda Item #9.2:

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• No AMI fixed network infrastructure installation,
maintenance, operations, or upgrade costs for
the life of the deployment.
• Seamless integrations with existing R900
technology for a flexible AMI solution.
• Access all of your meter data from anywhere at
any time with Neptune® 360™.
• Improve operations and customer service
with real-time, high-resolution AMI data and
advanced analytics.
• Automatically recover from network outages
with 96 days of stored data.

FirstNet®, Built with AT&T
• Two-way solution using the FirstNet®
LTE-M cellular technology helps ensure
robust coverage.
• Prioritized connectivity, even during natural
disasters, protects against commercial
traffic congestion.
• Network resources and mobile cell sites can be
dispatched during disaster recovery to support
network connectivity.
• Sensitive information is highly secure on the
FirstNet® network.

Neptune’s cellular endpoint allows you to progress at your own pace to AMI when integrated into your Neptune® R900® System. Neptune’s cellular endpoint provides all of the benefits of an advanced meter reading solution without the operational burden of network infrastructure while allowing you to protect existing asset investments. An easily deployable AMI solution, the cellular endpoint allows you to start collecting actionable meter data immediately. Powered by the FirstNet® cellular network, you are assured a reliable, highly secure, and easy-to-deploy AMI data solution for both current and future needs.

AMI Your Way
Neptune® R900® System: Cellular Endpoint
86 Agenda Item #9.2:

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Neptune Technology Group
1600 Alabama Highway 229
Tallassee, AL 36078
800-633-8754 f 334-283-7293
neptunetg.com ©2023 AT&T Intellectual Property. FirstNet, First Responder Network Authority, and FirstNet logo are registered trademarks and service marks of FirstNet, an independent authority within the U.S. Department of Commerce. All other marks are the property of their respective owners.
©2023 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. 23-009650 PS R900 CELLULAR ENDPOINT-US 03.23 Specifications
Environmental Conditions
• Operating temperature:
-22ºF to +149ºF (-30ºC to +65ºC)
• Storage temperature:
-40ºF to +158ºF (-40ºC to +70ºC)
• Operating humidity:
100% condensing
Antennas
• Wall: standard internal antenna
• Pit: internal or external antenna
Encoded Register Compatibility
• Neptune® MACH 10®, ARB®V,
ProRead™, E-CODER®
,
and ProCoder™
• Sensus ECR II, ICE, iPerl,
Electronic Register and OMNI
• Hersey/Mueller Translator
• Badger ADE, HR E|LCD, E-Series
• Elster/AMCO InVision
(Sensus protocol version)
Operation
• Regular cellular LTE-M
transmissions with configurable
transmission windows
• Mobile 900 MHz
backup transmissions
• Verify installation via the
cellular endpoint manager tool
• 15-minute interval data with
automatic back-fill
• Priority alerts
Warranty
• Neptune provides a limited
warranty for performance,
materials, and workmanship.

See warranty statement for details.

Dimensions
Pit Endpoint (Internal Antenna)
Pit Endpoint with External Through-the-Lid Antenna
Wall Endpoint

4.4”

2.5”

6.2”

2.1”

2.4”

7.1”

5.8”

4.2”

1.4”

2.7”
Ø 1.740”

6.2”

4.2”

2.4”

6.2”
Ø 3.9”
Ø 2.51”
MAX
.98” 3.9” 4.2”
Ø 1.72”
Ø 2.60”
.20” .50”
.79” 1.46”
Ø 1.72”

3.54”
Ø 3.39”
Ø 4.50”
87 Agenda Item #9.2:

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Neptune® 360™
Meter Data Management Platform
A Product of Neptune Technology Group
88 Agenda Item #9.2:

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Data is just data unless you can use it effectively.

Go beyond basic meter reading and billing with
Neptune® 360™ and gain a deeper understanding of the
data you collect for faster, more informed decisions.

From mobile meter reading to an AMI network, use
the same software platform. Your utility and consumer
data all in one place, without the burden of maintaining IT infrastructure.

Integrate and share your data seamlessly, respond
to your customers faster, and proactively identify
and resolve issues quickly with software designed
specifically for water utilities.

Turn Information
into Action
i
89 Agenda Item #9.2:

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Share Information
Your management, maintenance,
customer service, water conservation,
and other departments all need fast,
easy access to information. Share and
leverage actionable data captured
by Neptune 360, empowering
collaboration and helping predict
impacts on your utility. The platform
seamlessly integrates meter data,
event data, and alerts directly with
third-party work order systems,
customer portals, hydraulic modeling
applications, and other systems
through Application Programming
Interfaces (APIs).

Putting Your Data
in View
Having data is one thing,
making sense of it is
another. Neptune 360
delivers an intuitive, userfriendly design, making
data clear and easy to
interpret. Examining your
entire AMI network using
system-wide Key Performance
Indicators and geographical views
assists with identifying areas
of concern and finding ways to
maximize operational efficiencies.

Quickly access a dashboard view
of your largest water customers
while also providing consumers
self-service access to their water
consumption. Analysis of individual
trends and usage patterns helps
resolve customer service calls with
confidence. Detailed reporting of
consumption activity, potential
leaks, and reverse flow will keep you
ahead of issues that could impact
your utility’s revenue.

Lift Your IT Burden with a
Cloud-Based Solution
Boost utility efficiency with
Neptune 360. No longer install
servers or perform upgrades. All you
need is an Internet browser to log on
from anywhere at any time.

An Application that Grows
as You Grow
From mobile meter reading today,
to moving to an AMI network
tomorrow, the same software
platform is utilized. Apply trend
analysis in rate structure planning
and usage initiatives. The modularbased platform makes it easy to turn on new features as your needs
evolve, bringing you critical data to
proactively plan for tomorrow.

Trust the Data
Data accuracy and dependability
matter. By implementing the highestlevel architecture, Neptune ensures data integrity with processes and
tools to maintain quality from the
meter to the platform as part of
routine business operation.
$
0 11 0 111 0 1 1 0 0 01 1 0 1 0 0 111 0 0 0 0 1 0 111 0 1 0 0 A True Sense of Security
Ease your security concerns and
stay focused on the critical work of
water. Neptune 360 is SOC-certified
and operates from a continuouslymonitored world-class data center, providing the highest level of
security, redundancy, and disaster
recovery services.
90 Agenda Item #9.2:

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Enhance utility customer service and
operational efficiency by providing
consumers with a convenient,
proactive way to monitor their own
water consumption 24/7. Users
no longer have to wait for a bill to
detect possible issues, which means
less water lost and fewer high
bill complaints.

Users can set water thresholds and
out-of-town alerts for greater peace
of mind. And water conservation is
encouraged when consumers can
see how much they actually use with
easy-to-read charts and graphs.

Neptune My360 is web-based to
work on all devices and is always
up-to-date. Easily customize to your
utility’s branding and get up and
running quickly without the need for
complex integrations.

Neptune® My360™ Consumer Portal
91 Agenda Item #9.2:

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Stream accurate actionable data
right into Neptune® 360™.

METERS MATTER
Analyze and share meaningful data with a platform
that empowers utilities. Actionable insights help you
achieve your goals and objectives.

Connect AMI
network data.

FUTURE

PROOF AMI
+ ACT QUICKLY
+ PLAN FOR THE FUTURE
+ MANAGE GROWTH
Sync collected
data easily.

WALK-BY
DATA
MOBILE
Incorporate mobile
data collection.

BRING YOUR

OWN DEVICE
Eliminate specialized
devices and communicate
efficiently.

THIRD PARTY

SOFTWARE
Link data with third
party applications (such
as CIS and ESRI).

CONSUMER PORTAL
Intuitive self-service solution to
view consumption and
encourage conservation.
92 Agenda Item #9.2:

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Neptune Technology Group
1600 Alabama Highway 229
Tallassee, AL 36078
800-633-8754 f 334-283-7293
neptunetg.com
© 2023 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. 23-009572 360 BROCHURE 03.23 Specifications
Neptune 360
• Google Chrome and Microsoft Edge
web browsers supported
• When using touch screen monitors,
Neptune recommends Microsoft
Edge web browser for optimal
viewing and performance
Neptune 360 Mobile
Neptune 360 Mobile supports Android,
iPhone, and iPad devices running the
following operating systems:
• Android:
ο Recommended device
manufacturers: Samsung, Nexus,
or Motorola
ο Supported OS Versions: 5.1 – 11
• iOS:
ο Versions 10.3.1 – 15
Neptune My360
• A web browser with Internet
connectivity is required
• Responsive design with capability to
run on desktop, laptop, tablet and
mobile devices
Neptune® 360™ Mobile
Neptune 360 Mobile provides direct communication via
wireless from the field without the need to go back into the office, yielding data on demand for more efficient
customer service. Other application capabilities include RF Test, Off-Cycle Read, and Data Log to capture 96 days of hourly historical consumption — addressing customer
issues faster.

Bring Your Own Device to Field Operations
Save money and time with Neptune 360 Mobile — use your utility’s existing Android or iOS cell phones or tablet devices to perform meter reading. Pair with a Neptune R900® System belt clip transceiver or mobile data collector and expand your field device options when performing re-reads, reading monthly routes or even responding to high water bill complaints.

Neptune® 360™ Benefits
• Neptune-managed system with
no installation required
• Cloud-based solution in a world-class
data center with the highest level of security and
disaster recovery/redundancy
• 24/7 software system monitoring
• Retain data ownership in a system designed
exclusively for water utilities
• Integrate and access Data Analytics across
departments — helping your utility achieve
goals and objectives
• Identify potential leaks, excessive consumption, and reverse flow to proactively resolve issues faster
• Migrate easily from mobile to fixed network
• Aid Non-Revenue Water reduction, conservation, and rate planning • A single platform across devices that can be accessed anywhere at any time 96 days of hourly
historical
consumption
SOC for Service Organizations | Service Organizat oi n
AICPA s
SOC
aicpa.org/soc4so
™
93 Agenda Item #9.2:

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• Easily customize to
utility branding
• Visibility into consumer portal
usage and adoption
• Self-service access to
consumer data reduces
customer calls and high
bill complaints
• Responsive design works on
desktop, laptop, tablet, and
mobile devices
• Intuitive dashboard
that highlights potential
issues faster
Enhance utility customer service and operational efficiency by providing consumers with a convenient, proactive way to monitor their own water consumption 24/7. Users no longer have to wait for a bill to detect possible issues, which means less water lost and fewer high bill complaints.

Users can set water thresholds and out-of-town alerts for greater peace of mind. And water conservation is encouraged when consumers can see how much they actually use with easy-to-read charts and graphs.

Neptune My360 is web-based to work on all devices and is always up-to-date. Get up and running quickly without the need for complex integrations.

Support Customer Service
and Water Conservation Efforts
Neptune® My360™ Consumer Portal
© 2023 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. 23-009664.PS MY 360 03.23 94 Agenda Item #9.2:

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• Deploy a LoRaWAN network
with ease
• Reduce infrastructure
with longer range LoRa®
transmissions
• Ensure end-to-end security
and confidentiality with 128-Bit
AES encryption
• Eliminate the hassle associated
with programming gateways
and endpoints
Easily integrated into the Neptune R900® System, the LoRaWAN® gateway helps you to get the most value from your LoRaWAN endpoint infrastructure and allows you to migrate at your own pace from a walk-by or mobile Automatic Meter Reading (AMR) to an Advanced Metering Infrastructure (AMI).

The LoRaWAN® gateway allows you to quickly deploy your own LoRaWAN-based AMI Network that provides robust fixed network meter reading with the capability to support additional LoRaWAN Smart Water applications. LoRa’s adaptive data rate (ADR) technology optimizes data rates, connectivity, and capacity of the network, providing a scalable AMI and Smart Water solution. Easily collect critical metering data to improve operations and customer support and optimize distribution system management.

Future-Proof Your
AMI Data Collection
Neptune® R900® System: LoRaWAN® Gateway
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Neptune Technology Group
1600 Alabama Highway 229
Tallassee, AL 36078
800-633-8754 f 334-283-7293
neptunetg.com
© 2021 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. 21-006131 PS LoRaWAN GATEWAY 11.21 Specifications
LoRa® Radio Parameters
• 902 - 915 MHz (Rx)
• 923 - 928 MHz (Tx)
• 72 channels
• 1W (Tx Power)
Installation Options
• Rooftop
• Pole 2” - 16” diameter (5cm – 40cm)
• Wall
• Water towers
• Street lights
Power Supplies
• 100 - 140 VAC
• Solar

8.748”

10.535”

3.976

8.748”

10.535”

3.976”
Battery Backup
• UPS provides up to 18 hours of
battery backup
Backhaul Options
• Multi-Carrier 4G LTE
cellular modem
• Ethernet
Environmental
• IP67 enclosure
• Operating temperature:
-40°F to +131°F
(-40°C to +55°C)
• 10 - 100% condensing
operational humidity
• Weight 11 lbs (5 Kg)
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DESCRIPTION OF SERVICE
Neptune® 360TM
The Neptune® 360TM cloud platform delivers an intuitive, user-friendly design, making AMR and AMI meter reading data clear and easy to interpret. System-wide Key Performance Indicators and geographical views assist with identifying areas of concern and ways to maximize operational efficiency and improve overall customer service and quality of service.

Description of Services
The Neptune 360 subscription provides the customer with a non-transferable license to access the Neptune 360 application for all internal personnel. The Customer shall not permit the use of the Service by any unauthorized third parties, unless mutually agreed in writing. The subscription includes the following services:
• Secure access to the Neptune 360 platform, which includes:
o Neptune 360 Web App
o Neptune 360 Mobile App
o Neptune 360 Field Manager App
o Application Programming Interfaces (if applicable)
• 24x7 application and security monitoring
• Database preventive maintenance and scalability monitoring • Software upgrades and updates, with prior notice via email • Providing all server operating system and hardware updates • Data back-up and replication
• Data Security and Business Continuity Plan (BCP) processes • Telephone support at 1-800-647-4832 Monday-Friday from 7:00am-5:00pm Central time, excluding corporate holidays, and email support at [email protected] Service Level Objectives
• Availability. Neptune will use commercially reasonable efforts to provide at least 99% uptime of Neptune 360, excluding communicated maintenance windows. • Ticket Issuance. Neptune will open a trouble ticket upon the earlier to occur of: (i) when Neptune first observes an issue; or (ii) when Customer first reports the issue. If an issue relates to Customer’s system and Neptune becomes aware of the issue, Neptune will promptly report this information to Customer.

Technical support hours are Monday-Friday from 7am-5pm Central Time. Neptune’s commitment is to open a ticket and respond to said ticket within 24 hours of issue identification. • Response Time. The urgency and time to correct will be dependent upon the issue itself and its impact to the Customer to perform billing functions (a “Billing Impediment”). Neptune shall prioritize the correction of any Billing Impediment and shall endeavor to correct such problems within 72 hours after issue identification. Other issues are considered a bug and fixes will be implemented upon an assigned software major or minor release schedule.

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DESCRIPTION OF SERVICE
access, store, and use the Customer Data for the purposes of providing and maintaining the Service. Upon expiration or failure to renew the subscription, Neptune will no longer provide the Service and Customer may no longer use the platform. Within 30 days of the expiration effective date, the Customer may provide a written request for any Customer Data. Neptune will use commercially reasonable efforts to provide Customer Data in a mutually agreed upon format for export or download so long as Customer is current in all payments to Neptune.

Neptune has no obligation to maintain or provide the Customer Data, unless otherwise required to do so by law.

Application Programming Interfaces
• License. For the sole purpose of creating an interface between Neptune 360 and applications licensed by Customer from third parties, the subscription includes a non-exclusive, non-transferable license to use APIs as well as related documentation required for their implementation. • Limitations on Rights of Use. Customer shall not use the API for any other purpose except as expressly authorized in writing. Customer has no rights to the object code or source code of the API. Customer may not disassemble, decompile, reverse translate or apply any other procedure to a non- source code delivered API. Any rights in API(s) and the Documentation not expressly granted to Customer in writing shall remain with Neptune.
• Upgrades. Neptune may make changes to the APIs from time to time. Neptune will make commercially reasonable efforts to maintain backward compatibility of the APIs but makes no guarantees and assumes no obligation to ensure backward compatibility. APIs may not remain compatible with third-party software or programs after changes to the APIs, changes to third-party software or programs, or changes to the Neptune 360 platform.
• Third-Party Use. Customer acknowledges and agrees that the license shall not extend to any third-party of Customer and if Customer desires to engage third parties to utilize Neptune’s APIs for development or any other purposes, Neptune’s prior written consent must be obtained. Upon receiving consent, the third-party must enter into a separate agreement with Neptune prior to using the APIs.

Disclaimer of Warranties

OTHER THAN THE SERVICE LEVELS LISTED ABOVE, NEPTUNE DOES NOT MAKE ANY WARRANTY, EXPRESS OR

IMPLIED, WITH RESPECT TO THE SERVICES RENDERED HEREUNDER, AND HEREBY EXPRESSLY DISCLAIMS ALL

WARRANTIES, EXPRESS AND IMPLIED, WITH RESPECT TO SUCH SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY

IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NEPTUNE EXPRESSLY DISCLAIMS SUCH WARRANTIES AND CONDITIONS. © 2023 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. Neptune engages in ongoing research and development to improve and enhance its products. Therefore, Neptune reserves the right to change product or system specifications without notice. DS NEPTUNE 360 02.23
neptunetg.com
Neptune Technology Group
1600 Alabama Highway 229
Tallassee, AL 36078
800-633-8754 f 334-283-7293
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DESCRIPTION OF SERVICE
Neptune® 360TM Cellular Subscription
Neptune’s R900® System cellular solution offers a flexible and tailored AMI solution that is reliable, highly secure, and easy to deploy and manage. By leveraging known cellular networks, Neptune’s cellular offering eliminates the operational burden of a fixed network infrastructure, supports targeted or full-scale deployments, provides embedded security, and an assurance of quality of service.

The cellular endpoint is paired with Neptune® 360TM to deliver an intuitive, user-friendly solution, making AMI meter reading data clear and easy to interpret. System-wide Key Performance Indicators and geographical views assist with identifying areas of concern and ways to maximize operational efficiency and improve overall customer service and quality of service. Through its innovative design in combination with the Neptune 360 platform, the cellular endpoint supports both AMI and back-up mobile AMR meter reading without any reprogramming of the endpoint.

Description of Services
The cellular offering includes both Neptune 360 and the cellular carrier connectivity subscription available in a one-year or 10-year subscription plan, allowing the utility to more easily manage their AMI expenses.

This subscription provides the Customer with a non-transferable license to access Neptune 360 for internal personnel only. The Customer shall not permit the use of the Service by any unauthorized third parties, unless mutually agreed upon in writing. The subscription consists of the following:
• Access to the cellular carrier network
• Secure access to the Neptune 360 platform, including:
o Neptune 360 Web App
o Neptune 360 Mobile App
o Neptune 360 Field Manager App (Cellular Endpoint Installation Tool) • 24x7 application and security monitoring
• Database preventive maintenance and scalability monitoring • Software upgrades and updates, with prior notice via email • All server operating system and hardware updates requirements • Data back-up and replication
• Data Security and Business Continuity Plan (BCP) processes • Telephone support at 1-800-647-4832 Monday-Friday from 7:00am-5:00pm Central time, excluding corporate holidays, and email support at [email protected] Service Level Objectives
• Availability. Neptune will use commercially reasonable efforts to provide at least 99% uptime of Neptune 360, excluding communicated maintenance windows. • Ticket Issuance. Neptune will open a trouble ticket upon the earlier to occur of (i) when Neptune first observes an issue; or (ii) when Customer first reports the issue. If an issue relates to Customer’s system and Neptune becomes aware of the issue, Neptune will promptly report this information to Customer.

Technical support hours are Monday-Friday from 7am-5pm Central Time. Neptune’s commitment is to open a ticket and respond within 24 hours of issue identification. 99 Agenda Item #9.2:

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DESCRIPTION OF SERVICE
• Response Time. The urgency and time to correct will be dependent upon the issue itself and its impact on the Customer’s ability to perform billing functions (a “Billing Impediment”). Neptune shall prioritize the correction of any Billing Impediment and shall endeavor to correct such problems within 72 hours of issue identification. Other issues are considered a bug, and fixes will be implemented within an assigned software major or minor release schedule.

Data Ownership
All data that is received from the Neptune 360 platform is captured, processed, stored, and accessed within the country in which the utility customer resides. Any data and information provided to Neptune by Customer or its Consumers (“Customer Data”) remains the property of Customer. Customer grants to Neptune the right and license to host, access, store, and use the Customer Data for the purposes of providing and maintaining the Service. Upon expiration or failure to renew the subscription, Neptune will no longer provide the Service and Customer may no longer use the platform. Within 30 days of the expiration effective date, the Customer may provide a written request for any Customer Data. Neptune will use commercially reasonable efforts to provide Customer Data in a mutually agreed upon format for export or download so long as Customer is current in all payments to Neptune.

Neptune has no obligation to maintain or provide the Customer Data, unless otherwise required to do so by law.

Application Programming Interfaces
• License. For the sole purpose of creating an interface between Neptune 360 and applications licensed by Customer from third parties, the subscription includes a non-exclusive, non- transferable license to use APIs as well as related documentation required for their implementation. • Limitations on Rights of Use. Customer shall not use the API for any other purpose except as expressly authorized in writing. Customer has no rights to the object code or source code of the API. Customer may not disassemble, decompile, reverse translate or apply any other procedure to a non-source code delivered API. Any rights in API(s) and the Documentation not expressly granted to Customer in writing shall remain with Neptune.
• Upgrades. Neptune may make changes to the APIs from time to time. Neptune will make commercially reasonable efforts to maintain backward compatibility of the APIs but makes no guarantees and assumes no obligation to ensure compatibility. APIs may not remain compatible with third-party software or programs after changes to the APIs, changes to third-party software or programs, or changes to the Neptune 360 platform.
• Third-Party Use. Customer acknowledges and agrees that the license shall not extend to any third-party of Customer and if Customer desires to engage third parties to utilize Neptune’s APIs for development or any other purposes, Neptune’s prior written consent must be obtained. Upon receiving consent, the third-party must enter into a separate agreement with Neptune prior to using the APIs. 100
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DESCRIPTION OF SERVICE
Disclaimer of Warranties

CUSTOMER ACKNOWLEDGES THAT CELLULAR DATA SERVICE IS MADE AVAILABLE ONLY WITHIN THE OPERATING RANGE OF THE NETWORKS. SERVICE MAY BE TEMPORARILY REFUSED, INTERRUPTED, OR LIMITED BECAUSE OF: (A) FACILITIES LIMITATIONS; (B) TRANSMISSION LIMITATIONS CAUSED BY ATMOSPHERIC, TERRAIN, OTHER NATURAL

OR ARTIFICIAL CONDITIONS ADVERSELY AFFECTING TRANSMISSION, WEAK BATTERIES, SYSTEM OVERCAPACITY,

MOVEMENT OUTSIDE A SERVICE AREA OR GAPS IN COVERAGE IN A SERVICE AREA AND OTHER CAUSES REASONABLY OUTSIDE OF A CELLULAR DATA PROVIDER’S CONTROL SUCH AS, BUT NOT LIMITED TO, INTENTIONAL OR NEGLIGENT ACTS OF THIRD PARTIES THAT DAMAGE OR IMPAIR THE NETWORK OR DISRUPT SERVICE; OR (C)

EQUIPMENT MODIFICATIONS, UPGRADES, RELOCATIONS, REPAIRS, AND OTHER SIMILAR ACTIVITIES NECESSARY FOR THE PROPER OR IMPROVED OPERATION OF SERVICE.

CUSTOMER UNDERSTANDS AND AGREES THAT : (1) CUSTOMER HAS NO CONTRACTUAL RELATIONSHIP WITH THE UNDERLYING CELLULAR DATA PROVIDER; (2) CUSTOMER IS NOT A THIRD-PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN NEPTUNE AND THE UNDERLYING CELLULAR DATA PROVIDER; (3) THE UNDERLYING

CELLULAR DATA PROVIDER HAS NO LIABILITY OF ANY KIND TO CUSTOMER, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE; (4) DATA TRANSMISSIONS AND MESSAGES MAY BE DELAYED, DELETED OR NOT DELIVERED, AND NO EMERGENCY CALL CAPABILITY EXISTS.

OTHER THAN THE SERVICE LEVELS LISTED ABOVE, NEPTUNE DOES NOT MAKE ANY WARRANTY, EXPRESS OR

IMPLIED, WITH RESPECT TO THE SERVICES RENDERED HEREUNDER, AND HEREBY EXPRESSLY DISCLAIMS ALL

WARRANTIES, EXPRESS AND IMPLIED, WITH RESPECT TO SUCH SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY

IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NEPTUNE EXPRESSLY DISCLAIMS SUCH WARRANTIES AND CONDITIONS. © 2023 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. Neptune engages in ongoing research and development to improve and enhance its products. Therefore, Neptune reserves the right to change product or system specifications without notice. DS NEPTUNE 360 CELLULAR SUBSCRIPTION 02.23 neptunetg.com
Neptune Technology Group
1600 Alabama Highway 229
Tallassee, AL 36078
800-633-8754 f 334-283-7293
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NEPTUNE 360 10.22
The chart below provides a list of available Neptune® 360™ reports and descriptions.

Report Description
Alarm Notification
When using Neptune® encoded registers, alarm notifications from the endpoint are received on major flow and continuous and intermittent leak flags. The HES can be configured to send email notifications to key utility personnel to act upon.

Top Ten Consumption
Accounts
Neptune® 360™ includes a dashboard metric that lists the top ten consumption accounts and the volume of water they consumed over the last 7 days. This information can be ideal for identifying anomalies in usage patterns.

Total Consumption Analysis
The HES provides a metric that shows the total consumption volume for each of the last 7 days for all meters. This report can be used for water audit programs and future planning efforts.

Complete & Incomplete
Readings
The number for complete readings represents meters with a valid reading within the configured number of auto-complete days set for the system.

The number for incomplete readings represents meters without a valid reading within the configured number of auto-complete days set for the system.

Only readings of endpoints in open routes are included in the overall count of these KPIs.

Continuous and
Intermittent Consumption
The number for continuous (or intermittent) consumption represents meters with at least one continuous (or intermittent) consumption flag received on the previous day.

Major and Minor Reverse
Flow
The number for major (or minor) reverse flow represents meters with at least one major (or minor) reverse flow flag received on the previous day.

Gateway Status
Reports the status of each gateway to determine if it is in a critical, warning, or normal status. Status information can be configured based on customer business rules. This metric determines if a gateway is up or down.

Invalid Read Report
This report displays a list of meters with invalid readings (non-numeric digits) within a specific date range. If an endpoint has multiple invalid readings for the specified date range, the report displays only the latest invalid reading for that period.

MACH 10® Battery Status
This report shows each MACH 10® Ultrasonic meter with low battery status and the associated account details.

Comment Codes Report
This report shows all meters with associated codes that assist in troubleshooting issues with the meter. The report includes one or more codes for each meter to which codes are assigned.
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NEPTUNE 360 10.22
Report Description
Change Read Parameters
This report displays a list of all meters for which a meter reader changed certain read parameters in the field. The report includes all meters that were changed during the date range selected. If more than one change occurred for any given meter, the meter appears on the report multiple times, once for each change.

Meter Readings
This report shows meters within a route that have readings or notes captured. The report helps determine which readings have been captured and lets the user quickly identify meters with notes.

High Consumption
This report shows all meters that have high consumption based on specified thresholds set by the user.

Inactive with Flow
This report shows endpoints with consumption after the meters were marked inactive. The consumption for each endpoint in this report is the total consumption volume.

Soft-Disconnect
This report lists all accounts that are designated as a soft disconnect for a specified date range and shows how much usage was reported during that time.

Note: Soft disconnect indicates that water is not expected to flow through the meter for a specific period.

Found Meters
This report shows found meters heard by gateways within a specified date range. A found meter is an endpoint that a gateway for a site hears, but the site has not been claimed.

Endpoint Consumption
This report shows the total consumption for a specific endpoint or for a group, on an hourly or daily basis, for each date in the date range selected.

Endpoint Maintenance
This report shows a list of all AMI-read meters that have potential issues to help keep your overall system healthy. You can filter the data by a specific problem the endpoints exhibit. For example, you can filter the report to display only endpoints that have the following statuses:
• Invalid Read
• Never Received
• Past Due
Tamper Report
This report shows meters that have experienced tampering that caused a disruption in flow. The report shows the type of tamper by meter. You can run the report by a specific tamper type flag or by all tamper type flags. The tamper types are:
• Minor Reverse / No Flow
• Major Reverse / No Flow
• No Flow
• Cut Wire
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NEPTUNE 360 10.22
Report Description
• Major Reverse Flow
• Minor Reverse Flow
Days of Now Flow (AMR)
This report shows all AMR closed-read meters with no flow during the last 35 days.

Days of Consumption (AMR)
This report shows all AMR closed-read meters that have shown consumption during the last 35 days. This report can help identify potential leaks.

High Low Limit Fail
This report displays all endpoints closed that have exceeded the high and low limits defined for the utility within the date range selected. If an endpoint fails the high-low audit more than once within the date range, that endpoint displays multiple times on the report.

AMI No Flow
This report shows a list of all AMI closed-read meters with no flow. This report allows the user to determine if there are physical meter issues or other conditions, such as theft, that may exist that affect the ability to generate a bill for those meters.

Days of Consecutive Flow
(AMI) – Flag Based
This report shows a list of AMI read meters with intermittent or continuous flow. The report is based on the consumption flag. This report allows you to exclude or include a group or filter to only a specific route.

Days of Consecutive Flow
(AMI) – Consumption Based
This report shows a list of AMI read meters that have continuous consumption events. The report is based on actual hourly consumption data, and meters appear on the report when all received intervals within a 24-hour period have consumption. This report allows you to exclude or include a group or filter to only a specific route.
15-min Reading Data
View 15-min reading for all your R900 endpoints. Allows for more granular data analysis.
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NEPTUNE 360 10.22
The chart below provides a list of all the endpoint flags and descriptions.

Endpoint Flag AMI Description AMR Description
Continuous Leak
Indicates continuous consumption. This flag is transmitted when consumption was registered in all the past 96 15-minute intervals within a rolling 24-hour basis.

Intermittent Leak
This indicates intermittent consumption. This flag is transmitted when consumption was registered in at least 50 of the past 96 15-minute intervals within a rolling 24-hour basis.

Days of Leaks N/A - Available via Neptune 360
report.

Indicates the number of days of
continuous or intermittent
consumption in the past 35 days.

Days of Consecutive No Flow N/A - Available via Neptune 360 report.

Indicates the number of days of
consecutive no flow in the past 35
days.

Major Reverse Flow
Indicates a large reverse flow
occurred in the past 24
hours. This flag is transmitted
when the eighth or seventh
reading digit is reversed.

Indicates a large reverse flow
occurred in the past 35 days. This
flag is transmitted when the
eighth or seventh reading digit is
reversed.

Minor Reverse Flow
Indicates a minor reverse flow
occurred in the past 24 hours.

This flag is transmitted when the
sixth reading digit is reversed.

Indicates a minor reverse flow
occurred in the past 35 days. This
flag is transmitted when the sixth
reading digit is reversed.

MACH 10 Battery
Indicates that the MACH 10
Battery has one year of life
remaining.

N/A
Error, Tamper, and Cut Wire Error codes are transmitted instead of a reading value for cut wire, tamper, and communication failure.
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JMc
1:6
01/16/2015
01/16/2015

LID KEY METERWATER
D1730
2 DFW MADE
IN USA
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PermaNET SU
Correlating Telemetry Noise Logger
PermaNET SU is the innovative new correlating
noise logger from FCS.

Retaining the industry leading features of the PermaNET+ system, PermaNET SU combines a leak noise sensor and 4G LTE cellular communications technology into a compact single unit.

Designed specifically for smaller and more challenging installation environments, PermaNET SU is robust and durable.

PermaNET SU is fully compatible with PermaNET Web, the online data viewing and analysis platform, combining to provide GIS map-based display and full remote audio and autocorrelation functionality.

MONITORING ASSETS, DELIVERING DATA, BRINGING CONTROL
www.fluidconservation.com
Applications
Once installed, leak data is calculated using the proven PermaNET algorithm, and data is transmitted via low cost 4G LTE cellular connectivity. This removes the requirement for expensive site visits and “drive by” data retrieval.

PermaNET SU allows leakage teams to monitor the
status of each logger deployed from a map based web
dashboard using any internet enabled device.

Leaks are identified immediately. Once the presence
of a leak has been identified, secondary measures can
be used to check and remove ‘false positives’ and correlate the position of the leak.

Key Features and Benefits
Single compact unit: combines leak noise sensor and
4G LTE cellular communications into a single compact unit Robust and durable: designed specifically for smaller
and more challenging installation environments
Installation confirmation: daily check to confirm
logger orientation; will alarm if a problem is detected Secondary validation:

Fully waterproof: the IP68 rating has been
tested at 10m depth over a 24 hour period
Easy to use: compatible with the Deployment app and can also be programmed through PermaNET Web
External antennas: for improved signal strength
(contact FCS for more information)
Aqualog - detailed noise histogram
to reduce ‘false positives’
Remote leak audio file recordings
Remote correlation to localize leak position
PermaNET Web: software supports
Correlation
Map view
Aqualog
GIS Interface
Remote reconfiguration
Filtering
Quick response: enables leakage teams to respond
quickly to specific locations when a leak is detected
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PermaNET SU
Correlating Telemetry Noise Logger

MONITORING ASSETS, DELIVERING DATA, BRINGING CONTROL
www.fluidconservation.com
Operating Temperature -20 to 60oC (-5 to 140oF)
Memory Primary recording: 1 million readings
Dimensions Height = 120mm, Diameter = 60mm
Weight 700g (1lb. 8.7oz)
Ingress Protection IP68 submersible
Antenna Multiple external options - contact FCS
for more information
Expected Battery Life 5 years (depending on settings and signal condition)
Internal Cellular Modem 4G LTE Cat M1
Warranty 3-year limited warranty
PermaNET Web
Online Data Portal
PermaNET Web is a secure, web-based portal designed
to support the PermaNET product range in the remote
identification of network leakage.

Supporting acoustic correlation, leak detection and logger programming, PermaNET Web delivers connectivity with multiple loggers and provides the user with numerous ways to view and analyze collected data.

All images, text and designs are protected by international and UK copyright law and remain the property of HWM. It is against the law to copy or use and of the content from HWM website or literature without the written consent of HWM.

HWM Ltd. reserve the right to vary the specification.

Fluid Conservation Systems
502 TechneCenter Drive Suite B,
Milford, OH 45150
United States
Tel: +1 513 831 9335
Fax: +1 513 831 9336
Email: [email protected]
Web: www.fluidconservation.com
DAT-155-0003-A
26/09/2019
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PRODUCT WARRANTY SHEETS

APPENDIX M
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© 2023 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. W MACH 10 08.23

A NEPTUNE TECHNOLOGY GROUP WARRANTY STATEMENT
5/8” to 2” MACH 10® Ultrasonic Meter

1. TERMS OF LIMITED WARRANTY
With respect to its Neptune® MACH 10® water meter (“MACH 10”), Neptune Technology Group Inc. (“Neptune”) warrants that for meters sold on or after August 1, 2021, for potable water or combined potable water and residential fire service applications, the MACH 10 meter will be warranted to be free from manufacturing defects in workmanship and material as follows:

Neptune makes the following additional warranties with respect to certain MACH 10 components, dependent upon the size of meter:

a) Lead Free Bronze Maincase
i) 5/8” – 1” MACH 10
Neptune warrants that the MACH 10 lead free bronze maincase will be free from manufacturing defects in workmanship and material for twenty (20) years from the Date of Shipment.
ii) 1½” – 2” MACH 10
Neptune warrants that the MACH 10 lead free bronze maincase will be free from manufacturing defects in workmanship and material for ten (10) years from the Date of Shipment.
b) Electronics (Battery, PCB, Transducers, LCD)
i) 5⁄8” – 1” MACH 10
Neptune warrants that the electronics of the MACH 10 will be free from manufacturing defects in workmanship and material for a period of twenty (20) years from the Date of Shipment. Neptune will repair or replace a non-performing MACH 10 free of charge for the first ten (10) years and at a discount of the then-current list price during the following ten (10) years per the schedule at the right. The MACH 10 warranty does not include the external housing that encapsulates the electronics.

Replacement Price Discount
Year of Failure 5/8” to 1”
MACH 10®

1.5” to 2”
MACH 10®
1-10 Full replacement 100% Full replacement 100%
11 70% n/a
12 70% n/a
13 60% n/a
14 60% n/a
15 50% n/a
16 45% n/a
17 40% n/a
18 35% n/a
19 30% n/a
20 25% n/a
*Replacement price discount percentages will be applied towards the then-current list price in effect for the year product is accepted by Neptune under warranty conditions. Replacement MACH 10 electronics are warranted for one (1) year after date of shipment or balance of original MACH 10 warranty, whichever is greater.
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ii) 1½” – 2” MACH 10
Neptune warrants the electronics of the MACH 10 will be free from manufacturing defects in workmanship and material for a period of ten (10) years from the Date of Shipment. Neptune will repair or replace a non-performing MACH 10 free of charge during the ten (10) year Warranty Period. The MACH 10 warranty does not include the external housing that encapsulates the electronics.

With respect to Section 1 and subparts a) and b), the period from the Date of Shipment to the expiration of the specified time period is the “Warranty Period” with respect to each specified component. Neptune shall not be responsible for any defects in the MACH 10 or any specified component (whether due to design, materials, manufacture, or otherwise) that manifest themselves after the expiration of the specified Warranty Period.

2. MACH 10 METER ACCURACY
Provided that the MACH 10 meter and the components specified in Section 1 and subparts a) and b) are functioning properly (regardless of whether the MACH 10 meter and specified components are within or outside an applicable Warranty Period), Neptune makes the following warranties with respect to meter accuracy, dependent upon the size of meter:
i) 5/8” – 1” MACH 10
Neptune MACH 10 meters are warranted to meet or exceed meter accuracy of ±1.5% for the published ranges set forth in Neptune’s current product sheet in existence at the time of the Date of Shipment of the MACH 10 meter for twenty (20) years from Date of Shipment. Neptune further warrants the MACH 10 to meet or exceed extended low flow accuracy of ±3% for the published ranges set forth in Neptune’s current product sheet in existence at the time of the Date of Shipment of the MACH 10 meter for twenty (20) years from Date of Shipment.
ii) 11/2” – 2” MACH 10
Neptune MACH 10 meters are warranted to meet or exceed meter accuracy of ±1.5% for the published ranges set forth in Neptune’s current product sheet in existence at the time of the Date of Shipment of the MACH 10 meter for ten (10) years from date of shipment. Neptune further warrants the MACH 10 to meet or exceed extended low flow accuracy of ±3% for the published ranges set forth in Neptune’s current product sheet in existence at the time of the Date of Shipment of the MACH 10 meter for ten (10) years from Date of Shipment.

3. WARRANTY RETURNS
If a Neptune MACH 10 meter fails an accuracy test during an applicable Warranty Period, it may be returned to Neptune for evaluation. Any MACH 10 meter proved to the satisfaction of Neptune to have failed the warranties set forth in this Certificate of Warranty will, at the option of Neptune, be repaired or replaced at no cost to the customer. An accuracy test shall be conducted by the customer according to then-current AWWA testing standards. Any meter being returned for repair to Neptune under this performance warranty must be returned with a copy of the customer’s test results. If the meter is returned to Neptune without a copy of the test results or if Neptune’s factory test shows the meter to meet Neptune’s published accuracy specifications, then the customer will be charged a nominal testing fee by Neptune in such cases. If after the meter has been tested by Neptune, Neptune determines that the meter has failed the warranties set forth in this Certificate of Warranty, then Neptune will repair or replace the meter at Neptune’s option. Repaired or replacement MACH 10 meters are warranted for one (1) year after Date of Shipment of the repaired or replacement MACH 10 meter or the balance of the original MACH 10 meter warranty, whichever is greater. 119
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4. RESPONSIBILITY LIMITED TO COSTS OF REPLACEMENT AND REPAIR If the MACH 10 fails to meet the warranties set forth in Sections 1 and 2 of this Certificate of Warranty, then Neptune, at its option shall repair or replace the MACH 10 or part thereof, provided that (a) the MACH 10 is delivered to a Neptune representative, (b) the MACH 10 is accompanied by a Return Material Authorization (RMA), and (c) all costs of delivery to Neptune are assumed by the purchaser of the MACH 10. Neptune’s liability is limited to its costs of replacement and repair of the non-performing MACH 10, and without limitation, this warranty does not include field replacement, labor, or materials costs, which are the responsibility of the customer. Damages resulting from miscalculation of water usage or lost revenue or profit are not recoverable from Neptune. It is the responsibility of the customer to periodically verify the operation and accuracy of its meters.

5. WARRANTIES ARE INAPPLICABLE UNDER CERTAIN CONDITIONS The warranties set forth in this Certificate of Warranty do not apply to any MACH 10 meter that has been damaged by, or subjected to, conditions which, in the opinion of Neptune, have affected the ability of the MACH 10 to perform, including but not limited to: misuse; improper handling, application or installation; excessive operating conditions; foreign materials in the water; aggressive water conditions; tampering or unauthorized repairs or modifications; accidental or intentional damage; or acts of God. This Certificate of Warranty shall not apply if the product is placed in a non-recommended installation, is connected or altered by other than Neptune recommended procedures or is read by equipment not approved or licensed by Neptune. Neptune makes no claims concerning operability and/or compatibility or third-party reading systems. In addition, this Certificate of Warranty shall not apply if third-party reading equipment is believed to have caused damage to the MACH 10. In order to determine its liability, if any, under this Certificate of Warranty, Neptune shall have the right to inspect any MACH 10 meter or part thereof that is claimed to be defective at Neptune or other location designated by Neptune.

THE ABOVE WARRANTY FOR THE MACH 10 WATER METER IS THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY NEPTUNE WITH RESPECT TO THE MACH 10. ALL OTHER WARRANTIES, CONDITIONS, TERMS, REPRESENTATIONS, OR OTHER LEGALLY OPERATIVE PROVISIONS CONCERNING THE MACH 10 ARE HEREBY EXPRESSLY

EXCLUDED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY, CONDITION, TERM, AND REPRESENTATION OR OTHER LEGALLY OPERATIVE PROVISION AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS PARAGRAPH IS EXPRESSLY INTENDED TO EXCLUDE FROM THIS CONTRACT ALL STATUTORY AND COMMON LAW WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW. TO AVOID ANY AMBIGUITY OR MISUNDERSTANDING, ALL PROBLEMS ARISING WITH A MACH 10 WATER METER AFTER THIS POINT SHALL BE BUYER’S RESPONSIBILITY. NEPTUNE’S LIABILITY SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE MACH 10 WATER METER. NEPTUNE SHALL NOT BE SUBJECT TO AND DISCLAIMS THE FOLLOWING: (1) ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY, (2) ANY OBLIGATIONS WHATSOEVER ARISING FROM TORT CLAIMS (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ARISING UNDER

OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY NEPTUNE, OR ANY UNDERTAKINGS, ACTS, OR OMISSIONS RELATING THERETO, AND (3) ALL CONSEQUENTIAL, INCIDENTAL, SPECIAL, MULTIPLE, EXEMPLARY, AND PUNITIVE DAMAGES WHATSOEVER. © 2023 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. W MACH 10 08.23 120 Agenda Item #9.2:

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A NEPTUNE TECHNOLOGY GROUP WARRANTY STATEMENT
3” to 12” MACH 10® Ultrasonic Meter

1. TERMS OF LIMITED WARRANTY
With respect to its Commercial and Industrial Neptune® MACH 10® water meter (“MACH 10”), Neptune Technology Group Inc. (“Neptune”) warrants that MACH 10 meters sold on or after August 1, 2021, for potable water or combined potable water and fire service applications, will be warranted to be free from manufacturing defects in workmanship and material as follows:

The MACH 10 will be, at the later of (i) the date of original purchase from Neptune or (ii) the date of original shipment from a Neptune-authorized distributor of water meters (that later date is referred to as “the Date of Shipment”), and will remain for a period of 18 months from the Date of Shipment, or 12 months from date of installation, whichever comes first, free from manufacturing defects in workmanship and material. Neptune makes the following additional warranties with respect to certain MACH 10 components.
a) Lead Free Bronze Maincase
Neptune warrants at the Date of Shipment that the lead free, high copper bronze maincase of the MACH 10 will be free from manufacturing defects in workmanship and material for the life of the meter. b) Electronics (Battery, PCB, Transducers, LCD)
Neptune warrants that the unitized measuring element (UME) and/or electronics of the MACH 10 will be free from manufacturing defects in workmanship and material for a period of ten (10) years from the Date of Shipment. Neptune will repair or replace a non-performing MACH 10 UME free of charge for the first five (5) years and at a discount of the then-current list price, during the following five (5) years per the schedule to the right. The MACH 10 warranty does not include the external housing that encapsulates the electronics.

2. MACH 10 METER ACCURACY WARRANTY
Provided that the MACH 10 meter and the components specified in Section 1 and subparts a) and b) are functioning properly (regardless of whether the MACH 10 meter and specified components are within or outside an applicable Warranty Period detailed above), Neptune makes the following warranties with respect to meter accuracy:

Neptune MACH 10 meters are warranted to meet or exceed new meter accuracy per AWWA specifications of ±1.5% for the published ranges set forth in Neptune’s current product sheet in existence at the time of the Date of Shipment of the MACH 10 meter for ten (10) years from Date of Shipment. Neptune further warrants the MACH 10 to meet or exceed extended low flow accuracy of ±3% for the published ranges set forth in Neptune’s current product sheet in existence at the time of the Date of Shipment of the MACH 10 meter for ten (10) years from Date of Shipment (that period being the “Accuracy Warranty Period”).

Year of Failure MACH 10®
Replacement Price Discount*
1-5 Full replacement 100%
6 70%
7 60%
8 45%
9 35%
10 25%
* Replacement price discount percentages will be applied towards the then-current list price in effect for the year product is accepted by Neptune under warranty conditions. Replacement MACH 10 electronics are warranted for one (1) year after date of shipment or balance of original MACH 10 warranty, whichever is greater.
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3. WARRANTY RETURNS
If a Neptune MACH 10 meter fails an accuracy test during the Accuracy Warranty Period, the meter or UME may be returned to Neptune for evaluation. An accuracy test shall be conducted by the customer according to then-current AWWA testing standards. Any meter being returned for repair to Neptune under the accuracy warranty must be returned with a copy of the customer’s test results. If the meter is returned to Neptune without a copy of the test results or if Neptune’s factory test shows the meter to meet Neptune’s published accuracy specifications, then the customer will be charged a nominal testing fee by Neptune in such cases. If after the meter has been tested by Neptune, Neptune determines that the meter has failed the accuracy warranty set forth in this Certificate of Warranty, then Neptune will repair or replace the meter at Neptune’s option. Repaired MACH 10 meters are warranted for one (1) year after Date of Shipment of the repaired MACH 10 meter or the balance of the applicable original MACH 10 meter warranty (maincase, UME/electronics, or accuracy), whichever is greater.

If a replacement UME is deemed necessary, the new UME will include a new original warranty as specified in Sections 1 and 2 of this Certificate of Warranty.

4. RESPONSIBILITY LIMITED TO COSTS OF REPLACEMENT AND REPAIR If the MACH 10 fails to meet the warranties set forth in Sections 1 and 2 of this Certificate of Warranty, then Neptune, at its option shall repair or replace the MACH 10 or part thereof, provided that (a) the MACH 10 is delivered to a Neptune representative, (b) the MACH 10 is accompanied by a Return Material Authorization (RMA), and (c) all costs of delivery to Neptune are assumed by the purchaser of the MACH 10. Neptune’s liability is limited to its costs of replacement and repair of the nonperforming MACH 10, and without limitation, this warranty does not include field replacement, labor, or materials costs, which are the responsibility of the customer.

Damages resulting from miscalculation of water usage or lost revenue or profit are not recoverable from Neptune. It is the responsibility of the customer to periodically verify the operation and accuracy of its meters.

10. In order to determine its liability, if any, under this Certificate of Warranty, Neptune shall have the right to inspect any MACH 10 meter or part thereof that is claimed to be defective at Neptune or other location designated by Neptune.

OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY NEPTUNE, OR ANY UNDERTAKINGS, ACTS, OR OMISSIONS RELATING THERETO, AND (3) ALL CONSEQUENTIAL, INCIDENTAL, SPECIAL, MULTIPLE, EXEMPLARY, AND PUNITIVE DAMAGES WHATSOEVER. © 2021 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. W CI MACH 10 10.21 122
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A NEPTUNE TECHNOLOGY GROUP WARRANTY STATEMENT
Cellular Endpoint

1. WARRANTY EFFECTIVE DATE
This warranty will be effective for any cellular endpoint that is shipped on or after June 1, 2021. Each warranty referenced in this statement begins at the later of (i) the date of original purchase from Neptune or (ii) the date of original shipment from a Neptune-authorized distributor of water meters (that later date is referred to as “the Date of Shipment”).

2. CELLULAR ENDPOINT
Neptune Technology Group Inc. warrants that the cellular endpoint (which includes a Neptune-supplied battery that is not intended to be removable or replaceable) shall be free from defects in manufacture and design for a period of twenty (20) years from the “Date of Shipment” (such period being the “Warranty Period”). Neptune shall not be responsible for any defects in the cellular endpoint (whether due to design, materials, manufacture, or otherwise) which manifest themselves after the expiration of the Warranty Period. Neptune will repair or replace a non-performing cellular endpoint free of charge for the first ten (10) years, and at the then-current list price during the remaining ten (10) years according to the discount schedule at the right. Replacement cellular endpoints are warranted for the balance of the original applicable cellular endpoint warranty.

3. WARRANTIES ARE INAPPLICABLE UNDER CERTAIN CONDITIONS This warranty does not include field replacement labor or materials costs, which are the responsibility of the utility. This warranty does not apply if product is placed in non-recommended installations; may have been repaired with parts not recommended by Neptune; converted, altered, or connected by other than Neptune recommended procedures; is used with other than genuine Neptune meter registers and components or read by equipment not approved or licensed by Neptune; or damaged due to improper care or maintenance, or improper periodic testing (please refer to the Cellular Endpoint Installation and Maintenance Guide). This warranty does not apply to any cellular endpoint that has been damaged by, or subjected to, conditions which, in the opinion of Neptune, have affected the cellular endpoint’s ability of performance, including but not limited to: misuse; improper handling; application or installation; excessive operating conditions; tampering or unauthorized repairs and modifications; accidental or intentional damage; or acts of God. In no event shall Neptune be liable for special, incidental, indirect, or consequential damages, including, without limitation, lost revenue. Neptune contracts with third parties to provide cellular data service, as available, to and for the cellular endpoint.

OTHER NATURAL OR ARTIFICIAL CONDITIONS ADVERSELY AFFECTING TRANSMISSION, WEAK BATTERIES, SYSTEM OVERCAPACITY, MOVEMENT OUTSIDE A SERVICE AREA OR GAPS IN COVERAGE IN A SERVICE AREA AND OTHER CAUSES REASONABLY OUTSIDE OF A CELLULAR DATA PROVIDER’S CONTROL SUCH AS, BUT NOT LIMITED TO, INTENTIONAL OR NEGLIGENT ACTS OF THIRD PARTIES THAT DAMAGE OR IMPAIR THE NETWORK OR DISRUPT SERVICE; OR (C) EQUIPMENT MODIFICATIONS, UPGRADES, RELOCATIONS, REPAIRS, AND OTHER SIMILAR ACTIVITIES NECESSARY FOR THE PROPER OR IMPROVED OPERATION OF SERVICE.

Year of Failure Cellular Endpoint
Replacement Price Discount*
1-10 Full replacement: 100%
11 70%
12 70%
13 60%
14 60%
15 50%
16 45%
17 40%
18 35%
19 30%
20 25%
* Replacement price discount percentages will be applied towards the thencurrent list price in effect for the year product is accepted by Neptune under warranty conditions. Replacement endpoints are warranted for one (1) year after date of shipment or balance of original endpoint warranty, whichever is greater.
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© 2021 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. W CELLULAR ENDPOINT 07.21 CUSTOMER ACKNOWLEDGES THAT CELLULAR DATA SERVICE MAY BE PROVIDED FROM A PROVIDER’S CARRIER PARTNER(S). CARRIER PARTNER NETWORKS ARE MADE

AVAILABLE AS-IS AND THE CELLULAR DATA SERVICE PROVIDER MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE AVAILABILITY OR QUALITY OF ROAMING

SERVICE PROVIDED BY CARRIER PARTNERS, AND THE CELLULAR DATA SERVICE PROVIDER WILL NOT BE LIABLE IN ANY CAPACITY FOR ANY ERRORS, OUTAGES, OR FAILURES OF CARRIER PARTNER NETWORKS.

CUSTOMER UNDERSTANDS AND AGREES THAT IT: (1) HAS NO CONTRACTUAL RELATIONSHIP WITH THE UNDERLYING CELLULAR DATA PROVIDER; (2) IS NOT A THIRDPARTY BENEFICIARY OF ANY AGREEMENT BETWEEN NEPTUNE AND THE UNDERLYING CELLULAR DATA PROVIDER; (3) THAT THE UNDERLYING CELLULAR DATA PROVIDER HAS NO LIABILITY OF ANY KIND TO CUSTOMER, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE; AND (4) THAT DATA TRANSMISSIONS AND MESSAGES MAY BE DELAYED, DELETED OR NOT DELIVERED, AND NO EMERGENCY CALL CAPABILITY EXISTS.

THE ABOVE WARRANTY FOR THE CELLULAR ENDPOINT IS THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY NEPTUNE WITH RESPECT TO THE CELLULAR ENDPOINT. ALL

OTHER WARRANTIES, CONDITIONS, TERMS, REPRESENTATIONS, OR OTHER LEGALLY OPERATIVE PROVISIONS CONCERNING THE CELLULAR ENDPOINT ARE HEREBY

EXPRESSLY EXCLUDED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY, CONDITION, TERM, AND REPRESENTATION OR OTHER LEGALLY OPERATIVE PROVISION AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS PARAGRAPH IS EXPRESSLY INTENDED TO EXCLUDE FROM THIS CONTRACT ALL STATUTORY AND COMMON LAW WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW. TO AVOID ANY AMBIGUITY OR MISUNDERSTANDING, ALL PROBLEMS ARISING WITH A CELLULAR ENDPOINT AFTER THIS POINT ARE BUYER’S RESPONSIBILITY. NEPTUNE’S LIABILITY SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE CELLULAR ENDPOINT. NEPTUNE SHALL NOT BE SUBJECT TO AND DISCLAIMS THE FOLLOWING: (1) ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY, (2) ANY OBLIGATIONS WHATSOEVER ARISING FROM TORT CLAIMS (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ARISING UNDER OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY NEPTUNE, OR ANY UNDERTAKINGS, ACTS, OR OMISSIONS RELATING THERETO, AND (3) ALL CONSEQUENTIAL, INCIDENTAL, SPECIAL, MULTIPLE, EXEMPLARY, AND PUNITIVE DAMAGES WHATSOEVER. 124
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A NEPTUNE TECHNOLOGY GROUP WARRANTY STATEMENT
R900® Endpoint

1. WARRANTY EFFECTIVE DATE
This warranty will be effective for any R900® endpoint that is shipped on or since August 1, 2021.

2. R900 ENDPOINT
Neptune Technology Group Inc. warrants that the R900 endpoint (which includes a Neptune-supplied battery that is not intended to be removable or replaceable) shall be free from defects in manufacture and design for a period of twenty (20) years from the “Date of Shipment” (such period being the “Warranty Period”). Neptune shall not be responsible for any defects in the endpoint (whether due to design, materials, manufacture, or otherwise) which manifest themselves after the expiration of the Warranty Period. Neptune will repair or replace a non-performing endpoint free of charge for the first ten (10) years and at discount off of the thencurrent list price during the remaining ten (10) years according to the discount schedule at the right.

3. WARRANTIES ARE INAPPLICABLE UNDER CERTAIN CONDITIONS This warranty does not include field replacement labor or materials costs, which are the responsibility of the utility. This warranty does not apply if product is placed in non-recommended installations; may have been repaired with parts not recommended by Neptune; converted, altered, or connected by other than Neptune recommended procedures; is used with other than genuine Neptune meter registers and components or read by equipment not approved or licensed by Neptune; or damaged due to improper care or maintenance, or improper periodic testing (please refer to the R900 Installation and Maintenance Guide). This warranty does not apply to any endpoint that has been damaged by, or subjected to, conditions which, in the opinion of Neptune, have affected the R900 endpoint’s ability of performance, including but not limited to: misuse; improper handling; application or installation; excessive operating conditions; tampering or unauthorized repairs and modifications; accidental or intentional damage; or acts of God. In no event shall Neptune be liable for special, incidental, indirect, or consequential damages, including, without limitation, lost revenue.

THE ABOVE WARRANTY FOR THE ENDPOINT IS THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY NEPTUNE WITH RESPECT TO THE ENDPOINT. ALL OTHER WARRANTIES,

CONDITIONS, TERMS, REPRESENTATIONS, OR OTHER LEGALLY OPERATIVE PROVISIONS CONCERNING THE ENDPOINT ARE HEREBY EXPRESSLY EXCLUDED, INCLUDING,

WITHOUT LIMITATION, ANY WARRANTY, CONDITION, TERM, AND REPRESENTATION OR OTHER LEGALLY OPERATIVE PROVISION AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS PARAGRAPH IS EXPRESSLY INTENDED TO EXCLUDE FROM THIS CONTRACT ALL STATUTORY AND COMMON LAW WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW. TO AVOID ANY AMBIGUITY OR MISUNDERSTANDING, ALL PROBLEMS ARISING WITH AN ENDPOINT AFTER THIS POINT ARE BUYER’S RESPONSIBILITY. NEPTUNE’S LIABILITY SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE ENDPOINT. NEPTUNE SHALL NOT BE SUBJECT TO AND DISCLAIMS THE FOLLOWING: (1) ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY, (2) ANY OBLIGATIONS WHATSOEVER ARISING FROM

TORT CLAIMS (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ARISING UNDER OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY NEPTUNE, OR ANY UNDERTAKINGS, ACTS, OR OMISSIONS RELATING THERETO, AND (3) ALL CONSEQUENTIAL, INCIDENTAL, SPECIAL, MULTIPLE, EXEMPLARY, AND PUNITIVE DAMAGES WHATSOEVER.

Year of Failure R900® Endpoint
Replacement Price Discount*
1-10 Full replacement: 100%
11 70%
12 70%
13 60%
14 60%
15 50%
16 45%
17 40%
18 35%
19 30%
20 25%
* Replacement price discount percentages will be applied towards the then-current list price in effect for the year product is accepted by Neptune under warranty conditions. Replacement endpoints are warranted for one (1) year after date of shipment or balance of original endpoint warranty, whichever is greater.
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A NEPTUNE TECHNOLOGY GROUP WARRANTY STATEMENT
LoRaWAN® Gateway

1. WARRANTY
Neptune warrants that the Neptune LoRaWAN® Gateway data collector (the “Gateway”) will be free from defects in materials and workmanship, provided the Gateway is subject to normal use and service. The warranty period for the Gateway is 12 months from the shipment date from Neptune. Warranty services provided during warranty period are:
• For a unit defective in materials or workmanship, free repair (including parts and labor), or at Neptune’s discretion, replacement of the defective unit • Return shipment of repaired product via pre-paid ground service • Toll-free assistance at Customer Support 1-800-647-4832 or [email protected] • These services are purchaser’s exclusive remedy for warranty issues • Repair turnaround time of 10 working days, excluding transit time

2. NOT INCLUDED IN THE WARRANTY
Accessories and peripherals including battery, cables, USB thumb drives, solar panel systems, UPS or other back up power supplies, PoE Injectors, and antennas. • Equipment damaged by abuse or negligence, or environmental damage as a fault of fires and storms • Firmware modifications
• Priority Overnight return shipment of repaired units
• Gateways that have been modified by anyone other than Neptune without Neptune’s prior written consent, and/or that have been subjected to improper handling, storage, installation, operation, or maintenance
• Damage to Gateways caused by abrasive materials, corrosion due to aggressive fluids, lightning, improper voltage supply, mishandling, or misapplication Note: See original manufacturer warranty statements for more information on the UPS and solar panel system warranties.

3. EXTENDED MAINTENANCE ENTITLEMENT
Maintenance entitlement is available from your authorized Neptune sales representative. Maintenance entitlement during the extended period include:
• Free repair of unit, including parts and labor
• Return shipment of repaired product is pre-paid ground service • Free inspection and preventative maintenance
• Repair turnaround time of 10 working days, excluding transit time • Toll-free assistance at Customer Support 1-800-647-4832 or [email protected]

4. NOT INCLUDED IN EXTENDED MAINTENANCE ENTITLEMENT
• Accessories and peripherals including battery, cables, USB thumb drives, solar panel systems, UPS or other back up power supplies, PoE Injectors, and antennas. • Equipment damaged by abuse or negligence or environmental damage as a result of fires and storms • Firmware modifications
• Priority Overnight return shipment of repaired units
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© 2022 Neptune Technology Group Inc. All Rights Reserved. The trademarks, logos and service marks displayed in this document herein are the property of Neptune Technology Group Inc., its affiliates or other third parties. Availability and technical specifications are subject to change without notice. W LoRaWAN GATEWAY 02.22

5. REPAIR NOTES
A Return Material Authorization (RMA) number MUST accompany all incoming repairs. This RMA number may be obtained by contacting Customer Support at [email protected] or 1-800-647-4832.
• Customer pays all incoming shipment charges
• All outgoing repairs are shipped ground service
• Requested Priority Overnight return shipment is paid by the customer • Repair warranty is 90 days from shipment date
• Warranty and maintenance contract repair turnaround time of 10 working days, excluding transit time • Non-warranty and non-maintenance contract repair turnaround time of 20 working days, excluding transit time. • All purchase order requests for repairs must be returned to Neptune within 30 working days of being issued. Failure to respond to a purchase order request will result in a forfeiture of the returned unit, and the returned unit may be discarded at Neptune’s discretion.

NEPTUNE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 127
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REQUIRED CERTIFICATES

APPENDIX N
6 • CONTRACTOR'S LICENSE
• CALIFORNIA DIR
• GOOD STANDING
• INSURANCE
128
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129
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3/17/23, 3:33 PM Registrations
https://cadir.secure.force.com/ContractorSearch/registrationSearchDetails?id=a1Rt0000003rbCKEAY 1/1 Contractor Information
Legal Entity Name
Ferguson Enterprises, LLC
Legal Entity Type
LLC
Status
Active
Registration Number
PW-LR-1000401934
Registration effective date
07/01/21
Registration expiration date
06/30/24
Mailing Address
12500 Jefferson Avenue Newport News 23602 VA United Stat… Physical Address
12500 Jefferson Avenue Newport News 23602 VA United Stat… Email Address
[email protected]
Trade Name/DBA
Ferguson Waterworks
License Number (s)
CSLB:1059063
Registration History
Effective Date Expiration Date
06/11/19 06/30/21
07/01/21 06/30/24
Legal Entity Information
Corporation Entity Number: 201910310044
Federal Employment Identification Number: 541211771
Member name(s):

Member Legal Name: William S. Brundage
Member Legal Entity Type: LLC
Member Legal Name: Alex B. Hutcherson
Member Legal Entity Type: LLC
Member Legal Name: Kevin M. Murphy
Member Legal Entity Type: LLC
Agent for service:

Agent of Service Name: Corporate Creations Network, Inc.

Agent of Service Mailing Address: 4640 Admirality Way, 5th Floor Marina del Rey 90292 CA United States of America Worker's Compensation
Do you lease employees through Professional Employer Organization (PEO)?: No Please provide your current worker's compensation insurance information below:

PEO Information
PEO
Name
PEO
Phone
PEO
Email
Insured by Carrier
Policy Holder Name: Ferguson Enterprises, LLC and subsidiaries Insurance Carrier: ACE Fire Underwriters Insurance Company Policy Number: RWCC67807029
Inception date: 05/01/21
Expiration Date: 05/01/22
130
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Registration Services:: Page 1 of 2 6/7/2021 7:48:06 AM

APPLICATION FOR

PUBLIC WORKS CONTRACTOR REGISTRATION
Registration Information
Type: Public Works
Period: 07/01/2021 06/30/2024
Contractor Information
Contractor Name: Ferguson Enterprises, LLC
Trade Name: Ferguson Waterworks
License Type Number: PW-LR-1000401934
Contractor Physical Address
Physical Business Country: United States of America Physical Business City/ Province:

Newport News
Physical Business Address: 12500 Jefferson Avenue Physical Business State: VA Physical Business Postal
Code:
23602
Contractor Mailing Address
Mailing Country: United States of America Mailing City /Province: Newport News Mailing Address: 12500 Jefferson Avenue Mailing State: VA Mailing Postal Code: 23602
Contact Info
Daytime Phone: Daytime Phone Ext.:

Mobile Phone: Business Email: [email protected] Applicant’s Email: [email protected]
131
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Registration Services:: Page 2 of 2
Workers’ Compensation
Professional Employer Organization (PEO)
Do you lease employees through Professional Employer Organization? No Workers’ Compensation Overview
Carrier: ACE Fire Underwriters
Insurance Company
Inception Date: 05/01/2021
Policyholder Name: Ferguson Enterprises, LLC and
subsidiaries
Expiration Date: May 1, 2022
Policy Number: RWCC67807029
Certification
Yes I certify that I do not have any delinquent liability to an employee or the state for any assessment of back wages or related damages, interest, fines, or penalties pursuant to any final judgment, order, or determination by a court or any federal, state, or local administrative agency, including a confirmed arbitration award I certify that the contractor is not currently debarred under Section 1777.1 or under any other federal or state law providing for the debarment of contractors from public works.

Yes I certify that one of the following is true: (1) I am licensed by the Contractors State License Board (CSLB) in accordance with Chapter 9 (commencing with Section 7000) of the Business and Professions Code; or (2) my business or trade is not subject to licensing by the CSLB.

Yes I understand refunds are not authorized
I, Tammy P. Austin, the undersigned, am , Ferguson Enterprises, LLC with the authority to act for and on behalf of the above named contractor. I certify under penalty of perjury that all of the above information provided is true and correct. I further acknowledge that any untruthful information provided in this application could result in the certification being canceled.

I certify this on: 7:45 AM
Legal Entity Information
Legal Entity Type: LLC
Name: Ferguson Enterprises, LLC
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Secretary of State
Certificate of Status
I, SHIRLEY N. WEBER, PH.D., California Secretary of State, hereby certify:

Entity Name: FERGUSON ENTERPRISES, LLC
Entity No.: 201910310044
Registration Date: 04/08/2019
Entity Type: Limited Liability Company - Out of State
Formed In: VIRGINIA
Status: Active
The above referenced entity is active on the Secretary of State's records and is qualified to transact intrastate business in California.

This certificate relates to the status of the entity on the Secretary of State’s records as of the date of this certificate and does not reflect documents that are pending review or other events that may impact status.

No information is available from this office regarding the financial condition, status of licenses, if any, business activities or practices of the entity.

IN WITNESS WHEREOF, I execute this certificate and affix the Great Seal of the State of California this day of June 16, 2023.

SHIRLEY N. WEBER, PH.D.

Secretary of State
Certificate No.:

To verify the issuance of this Certificate, use the Certificate No. above with the Secretary of State Certification Verification Search available at bizfileOnline.sos.ca.gov. 120855624
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ANY PROPRIETOR/PARTNER/EXECUTIVE
OFFICER/MEMBER EXCLUDED?

INSR ADDL SUBR

LTR INSD WVD

DATE (MM/DD/YYYY)

PRODUCER CONTACT
NAME:

PHONE FAX
(A/C, No, Ext): (A/C, No):

E-MAIL
ADDRESS:

INSURER A :

INSURED INSURER B :

INSURER C :

INSURER D :

INSURER E :

INSURER F :

POLICY NUMBER

POLICY EFF POLICY EXP TYPE OF INSURANCE (MM/DD/YYYY) (MM/DD/YYYY) LIMITS

AUTOMOBILE LIABILITY

UMBRELLA LIAB

EXCESS LIAB

WORKERS COMPENSATION

AND EMPLOYERS' LIABILITY
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

AUTHORIZED REPRESENTATIVE
EACH OCCURRENCE $

DAMAGE TO RENTED
CLAIMS-MADE OCCUR PREMISES (Ea occurrence) $
MED EXP (Any one person) $
PERSONAL & ADV INJURY $
GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $
PRO- POLICY JECT LOC PRODUCTS - COMP/OP AGG $
OTHER: $
COMBINED SINGLE LIMIT $
(Ea accident)
ANY AUTO BODILY INJURY (Per person) $
OWNED SCHEDULED BODILY INJURY (Per accident) $ AUTOS ONLY AUTOS HIRED NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY AUTOS ONLY (Per accident) $
OCCUR EACH OCCURRENCE $
CLAIMS-MADE AGGREGATE $
DED RETENTION $ $
PER OTHSTATUTE ER
E.L. EACH ACCIDENT $
E.L. DISEASE - EA EMPLOYEE $
If yes, describe under
DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $ INSURER(S) AFFORDING COVERAGE NAIC #

COMMERCIAL GENERAL LIABILITY
Y / N
N / A
(Mandatory in NH)

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS

CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS

CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:

CERTIFICATE HOLDER CANCELLATION
© 1988-2015 ACORD CORPORATION. All rights reserved.

ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD

CERTIFICATE OF LIABILITY INSURANCE
Lockton Companies
3280 Peachtree Road NE, Suite #1000
Atlanta GA 30305
(404) 460-3600
Ferguson Enterprises, LLC and
Subsidiaries
(See attached Named Insured Schedule)
751 Lakefront Commons
Newport News VA 23606
ACE American Insurance Company 22667
ACE Fire Underwriters Insurance Company 20702
Indemnity Insurance Co of North America 43575
X
X
5,000,000
5,000,000
5,000
5,000,000
10,000,000
10,000,000
X
X X
X Self Insured X Physical Damage
5,000,000

XXXXXXX

XXXXXXX
N
X
2,000,000
2,000,000
2,000,000
A ISA H10707377 5/1/2023 5/1/2024
A HDO G47312097 5/1/2023 5/1/2024
B WLR C70312165(AOS) 5/1/2023 5/1/2024
A WLR C70312128(AZ,CA,MA,OR) WLR C70312128(AZ,CA,MA,OR) 5/1/2023 5/1/2024 C RWC C70312244(WI) 5/1/2023 5/1/2024

NOT APPLICABLE
5/1/2024
1532053
N N
N N
N
10/11/2023
19980151
19980151 XXXXXXX
Evidence of Coverage
Workers Compensation Policy WLR C70312165 provides coverage for AK, AL, AR, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL,

IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, NE, NH, NJ, NM, NV, NY, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WV X X
See Attachment
99 134
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CLARIFICATIONS AND EXCEPTIONS

APPENDIX O
6 135
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project APPENDIX O: CLARIFICATION AND EXCEPTIONS
Ferguson’s Legal and Risk Departments have carefully reviewed the terms in the RFP and have laid out our exceptions and assumptions below. Our team can discuss any remarks or requested changes with our Legal and Risk Departments in further detail to ensure a mutually beneficial agreement for all parties.

FERGUSON CLARIFICATIONS AND EXCEPTIONS
LEGAL
Sample Contract
• Article 3A. Delete “their sole” and replace with “to the extent caused by the City’s” • Article 3B. Requesting this section be reworded to read, “To the furthest extent permitted by law (including without limitation California Civil Code Section 2782), Contractor shall assume defense of, release, and indemnify and hold harmless, City and each of its officers, employees, and agents (excluding agents who are design professionals), from third-party claims, suits, actions, losses and liability of every kind, nature and description, including but not limited to claims, etc., and fines of regulatory agencies or relating to claims, etc., for copyright and/or infringement patent, and attorney’s fees and Contractor’s fees, but only to the extent caused in whole or in part by any negligent act or omission of Contractor, Subcontractors, anyone directly or indirectly employed by any of them or anyone for whose acts any of them may be liable. • Article 3D. Requesting this section be reworded to read, “To the furthest extent permitted by law (including, without limitation, Civil Code Section 2782), the indemnities, releases of liability and limitations of liability, claims, procedures, and limitations of remedy expressed throughout Contract Documents shall survive the termination, rescission, breach, abandonment, or completion of the Work or the terms of the Contract Documents.”
• Article 3F. Requesting “sole” be deleted.
• Article 11. Ferguson takes exception to Liquidated damages are $1,000/day • Article 12. Ferguson takes exception to the extent a product warranty is implied to be from us. All materials are covered under the manufacturer’s warranty only. Further Ferguson disclaims all expressed or implied warranties, whether implied by operation of law of otherwise, including, without limitation, all implied warranties of merchantability and fitness or fitness for a particular purpose.

RISK
P3
• 8 C: strike the entire sentence “The amount of any deductible or self-insured retention….”; strike “nor materially reduced in coverage”; strike “certified” • 8 D: strike entirely
• 8 E: strike entirely
• 8 F: strike “including the amount of any policy deductible or self-insured retention”; insert “an Acord 25” after the word “on”; strike “forms approved by City” • 8 G: replace “arising out of” with “caused by the”
• 8 I: strike “(2) the limits of any of the required policies are reduced; (3) or the deductible or selfinsured retention is increased”; strike “or reduction” 136
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project P4
• 8M: strike “and a copy of the Declarations and Endorsement Page of the CGL policy listing all policy endorsements”; strike the entire sentence beginning “The City reserves the right to require complete, certified copies…”
• Next paragraph: strike “broader coverage and/or” ; insert after “policies” “required by this Agreement”; strike “broader coverage and/or”

CONCORD (SUBCONTRACTOR) ASSUMPTIONS/EXCLUSIONS
• Pricing valid for one year (365 days) from date of price quote. If project kickoff commences at the expiry of year 1, the quote price will increase annually by the standard CPI rate at the commencement of Full Deployment.
• Terms: Invoice weekly NET30.
• There will be a mutually agreed upon contract upon award of the project. • Installation Services are warrantied against leaks for a period of 1 year from the work order completion date, as recorded through the work order management system and completed work order installation data. The warranty applies only to the area of work performed by the Contractor, as documented by data and photos within the work order management system, and reasonably attributed to the installation process.
• Project Manager fees are based on the estimated schedule and the monthly fees will be levied over the length of the project. If the project is completed ahead of schedule or extends past the anticipated duration, the fees will be charged accordingly. • Excluded: Bonding and Permit fees.
• Demobilization/Remobilization/Stand Down Contingency: The project mobilization and demobilization is assumed for a single-phase move on and move off for installation and deployment. If demobilization and remobilization occur during the project due to reasons beyond Concord Utility Services’ control (e.g., lack of materials and inventory, lack of data or account information), additional contingency fees will be assessed. o Demobilization/Remobilization Fees: If CUS is forced to demobilize due to lack of inventory (e.g., meters, registers, endpoint modules, lids, boxes, fittings), CUS will invoice for cost plus 15% to move in and out of the market (i.e., travel fees, cancellation fees, vehicle transportation fees.)
o Stand Down Time: If CUS is unable to perform due to lack of inventory of materials (e.g., meters, registers, endpoint modules, lids, boxes, fittings), and installation resources remain deployed, CUS will invoice at $95.00 per hour, per technician for time CUS is stood down.
• Warehousing in the Sonoma area is particularly scarce. Currently, there are no warehouse options in the Sonoma area. Our pricing for warehousing is contingent on availability. The price reflected above for warehousing is an estimate, however, there is no guarantee that any will be available at the time of mobilization.
• All data for the entire project will be provided at one time prior to mobilization. • All data sent from the Utility will be accurate and without duplicate data (addresses, meter numbers, radios, accounts, etc.).
• If information submitted to CUS is later found to be inconsistent with actual information the price may be adjusted accordingly to account for additional set up and programming. 137
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project • Excludes additional visits to meter locations after the initial installation and programing, for network communication issues during Route Certification. • Meter installation unit pricing includes all labor, tools, washers, vehicles, & fuel. All other materials to be provided by the Prime Contractor or Utility including, but not limited to meters, registers, radios, boxes, lids, box extension rings, meter spuds, extensions, adapters, meter couplers, flanges, fittings, in-line connectors, compression fittings, PVC fittings, tamper clips, Nicor connectors, backflow prevention devices, etc.
• Meter installation unit pricing is for standard meter installation assuming meters are "Like for Like" and "Lay Length for Lay Length", for normal installations, exclusive of repairs to or modification or replacement of service lines, meter boxes, valves, or customers’ plumbing. • Meter installation unit pricing does not include adjusting, resetting, removing, or replacing meter box. If CUS is required to replace setters, risers, valves or fittings, the meter box resetting will be billed separately.
• Meter installation unit pricing assumes shutoff valve and both meter couplings will be visible and accessible within the meter box.
• Pipe material survey unit pricing assumes that the service line and customer line can be accessed within the meter box. If potholing outside of the meter box, or meter box removal is required, additional fees shall be assessed.
• CUS is freed from all liability for damage to customer appliances and other devices caused from air and/or debris in the water line where an exterior hose faucet is not accessible to the meter technician to bleed air and sediment from the line. • Any badging requirements will be done prior to the start of the project. • It is expected that all hard-to-find meters will have location descriptions and assistance (mark service with paint) from the Utility.
• The Utility will provide CUS safe access, including keys and gate codes (gated communities) to all locations.
• Work will not be performed at locations where it is reasonable that damage may occur to customer's property.
• CUS will not be responsible for replacing meters that are obstructed by landscape or excessive tree/plant roots in the boxes.
• Paving or Hard/Solid Surfaces: Excludes removal and replacement of paving or other hard or solid surface locations (concrete, asphalt, pavers etc.). • CUS will repair to a usable and safe condition any customer side water line break caused by a CUS Employee, up to 36 linear inches from the meter connection, on the customer side only. • CUS will not be responsible for maintaining, repairing, or replacing existing customer side setters, backflow preventers, irrigation valves, pressure regulators, unions, ball valves, or customer side valves, unless noted otherwise.
• CUS will not be responsible for repairing or replacing existing City/Water District service side piping or fittings.
• CUS will not be held responsible for any inoperative, damaged, or leaky valves. • CUS will not install any equipment (meters, radios, or meter retrofits) or perform any service in vaults or other confined spaces unless noted otherwise. • CUS will provide minimal traffic control devices (cones) for meter exchanges. Any additional traffic control requirements will be invoiced at cost plus 15%. • It is assumed that small and intermediate sized meters will not be in vaults or other confined spaces.
• Large meters are considered 3” and above.
• All large meter replacements must have isolation valves in place, as per standard water works installations.
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project • All large meters will have street valves clearly marked and located prior to start. • For all large meters Utility Staff will close service lateral valve (at mainline) prior to Concord staff beginning meter replacement and reopen upon completion. • All large meters are easily accessible, additional labor to remove obstructions to access the meter to be billed separately including dirt, concrete, debris, etc. • Utility to take responsibility for any damage or repair resulting from excessive deflection on either the Utility side or customer side water lines.
• Concord will not take responsibility for any water line that is not restrained. • Excess dewatering will be invoiced on a time & material, and case-by-case basis. • Night work is included with intermediate and large scheduled accounts. When night work is required, a representative familiar with the system will be on call for assistance locating valves, isolating services, or emergency services.
• Any specific requirements not covered under this quote will be reviewed, any additional costs will be a change order or revision to the proposal.
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SUBMISSION DEADLINE:

October 25, 2023 @ 2:00 pm

CITY OF SONOMA
Advanced Meter Infrastructure Project
No. W-10
PREPARED BY:

Adam Arevalo
AMR/AMI Solution Specialist
Ferguson Waterworks
E: [email protected]
P: (858) 335-5392
7601 14th Ave
Sacramento, CA 95820

FERGUSON PROPOSAL FOLLOW UP QUESTIONS
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City of Sonoma, CA *CONFIDENTIAL* Advanced Metering Infrastructure (AMI) Project

TABLE OF CONTENTS
Ferguson Proposal Follow Up Questions .......................................................................................................... 3

APPENDICES
Appendix A: DFWB16C-4A__-LID (Complete)................................................................................................... 7 Appendix B: ESG Documentation ......................................................................................................................10 Appendix C: Updated Cost Proposal................................................................................................................85 Appendix D: Updated Timeline ........................................................................................................................89 Appendix E: Standard Procedures From Concord .........................................................................................91 Please use the Bookmark tool to
navigate through the response.
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Advanced Meter Infrastructure Project No. W-10
Ferguson Proposal Follow Up Ques�ons
Proposal
Page # Ques�on Response
7 Proposal indicates a 20-year batery life for residen�al sizes.

What is batery life for larger, non-residen�al sizes?
The batery life on 5/8”-2” meters and the R900C endpoints is 20 years. The batery life on 3”+ is 10 years, but they have a replaceable UME.
12 Specifica�on 1.6. Proposal notes that in-line test valves can be provided for meters 2” in size or greater. The City has 121 meters that are 2” or larger. Please describe how this will be addressed and any cost implica�ons.

On the 3” plus we recommend UME cycling. IE. UME is removed and replaced with new/tested UME, then removed UME is tested. 12 Specifica�on 1.9. City requested wire protec�on against gophers and varmit. Can Ferguson supply cable guards or similar to provide this protec�on and if so, what is cost implica�on?
If there are certain areas where gophers are more problema�c than others, we can implement an integrated cellular endpoint on a T-10 meter. Addi�onally, the integrated cellular endpoint can be u�lized on any T-10 meters the City chooses to retrofit instead of replace. An armored wire can be offered for addi�onal cost of $16.75 for both the meter and the endpoints.
12 Specifica�on 1.10. Proposal notes that lids will be traffic rated and refers to Appendix L for lid specifica�ons. Those don’t indicate traffic ra�ng. Please confirm what AASHTO traffic ra�ng lids will be. Also, only lids in vehicle traveled way need to be traffic rated. For others, will a non-traffic rated lid be used and if so is there a lower cost for those? Can this be determined and types/quan��es determined during the preinstall survey? Lids are only available in traffic rated.

See Appendix A for detailed informa�on DFWB16C-4A__-LID (Complete)
13 Specifica�on 1.12. Does the stated warranty and batery life apply to all meter sizes? The largest size meter in the City’s system is 4 inches.
5/8”-1” Meters – 20 Year Warranty (10/10), 20 Year Batery Life

1.5”-2” Meters – 10 Year Warranty (full), 20 Year Batery Life 3”+ - 10 year warranty (5/5), replacement UME available. 14 Specifica�on 1.25. Proposal notes that a pressure
measurement op�on will be available in 2024. Is this
expected to be available to incorporate into the City’s project �meline?
Pressure monitoring will be available in full release in May 2024.

There is a $47 adder for meters with the added func�onality. 15 minute interval pressure data provided 4 �mes per day.
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16 Specifica�on 3.1. Regarding lids, confirm that contractor will remove and dispose/recycle old lids. Are there instances where an exis�ng lid could be used, or must they all be replaced?
Yes, installer will dispose of lids. All lids for 2” and under are recommended to be replaced to accommodate moun�ng bracket and improve performance.
16 Specifica�on 3.1. The City is interested in the op�onal preinstall survey and meter box cleanout services. Confirm that as part of the survey, contractor will iden�fy and confirm if meter boxes are accessible. Also, how much �me is expected between cleanout of the box and replacement of the meter.

How will this �me period be minimized so that the box does not become “fouled” again before meter replacement?
See Pre-Install Survey cost on pricing sheet, which typically include lid condi�on, lid size and material, meter box condi�on and environment (so�scape or hardscape) and accessibility, hole size (if exis�ng), standard GPS coordinates, and meter size and manufacturer.

The meter box will be cleaned out at the �me of install in order to prevent having to clean boxes twice.

Line material survey will be conducted during meter changeout.

The pricing also includes addi�onal charges for box cleanout in cases where exis�ng dirt levels range from moderate to severe. These rates are based on the assump�on that the box cleanout will be conducted concurrently with the meter replacement. Our extensive experience indicates that op�mal efficiency is achieved by minimizing visits to individual meters. Consequently, Concord advises that the box cleanout is best carried out at the �me of meter replacement. The only excep�on to this recommenda�on is if a third party is responsible for performing the meter box cleanout.
24 Company Overview. Please provide informa�on to explain and describe Ferguson’s sustainability approach. This should be provided as an addi�onal appendix.

Ferguson has a commitment to the environment and sustainability through the projects we help our customers complete, like the construc�on of desalina�on plants and helping municipali�es with leak detec�on, and through improving our own process by doing things like electrifying our deliver vehicle fleet and improving the energy efficiency of branches and warehouses through improving HVAC and ligh�ng.

Neptune focuses their efforts on:
• sourcing sustainable environmentally friendly produc�on materials • products that deliver superior leak detec�on capabili�es • reusing components and recycling materials to keep out of landfills • partnering with philanthropic organiza�ons with the shared mission of preserving and providing clean safe water around the world 4 Agenda Item #9.2:

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See Appendix B for ESG Documenta�on.
34 City will provide exis�ng inventory of meters and sizes so that proposal pricing can be updated. If the pre-install survey finds devia�ons in the actual sizes compared to the provided inventory, will the proposed unit prices for meters change if some of the quan��es change?
No, pricing will not change.
34 So�ware Fees. What is the alterna�ve LoRa so�ware fee? LoRa fees not applicable with selected solu�on. 35 Installa�on Service. The City is interested in conduc�ng a preinstall survey. In Ferguson’s experience on other projects, has this eliminated or greatly reduced uncertainty that would add unexpected cost increases during the meter replacement phase? Describe and compare Ferguson’s experience with
other clients who did and didn’t conduct pre-install surveys.

What factors could lead to unexpected and increased costs on this project, and to what extent will a pre-install survey address those factors? Will pre-install survey include
checking material type, cleaning, checking for obstruc�ons, etc.?
Not conduc�ng a pre-install service can lead to delays in the project due to needing to procure more material if quan��es are incorrect.

Addi�onally, the City may end up with addi�onal material because the quan��es are incorrect.
35 Pricing Breakdown. The City will need an updated final total es�mated project cost for contract execu�on. To that end, City and Ferguson will need to discuss final details, es�mated quan��es and desired services for inclusion into the project.

City will supply its exis�ng meter size inventory to assist with pricing update.

See Appendix C for Ferguson's Updated Cost Proposal
66 Project Approach. Please describe the proposed approach for public outreach to keep the community informed of the
project and progress. Also, describe the proposed approach and process for no�fying and informing customers of
planned work at their proper�es, documen�ng before and
a�er installa�on site condi�ons, and process for addressing any customer ques�ons or complaints.

For customer outreach, Concord follows a process that involves sending a pre-installa�on postcard containing essen�al project informa�on and a designated phone number for customers to contact in case of special circumstances necessita�ng an appointment for meter replacement. At the direc�on of the City, this postcard can either be distributed system-wide at the project's outset or specifically to a par�cular area or neighborhood, approximately four weeks before the meter installa�ons commence. Addi�onally, Concord ensures customer awareness by leaving a door hanger a�er the meter exchange to inform them about the successful
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atempt, Concord leaves another door hanger that includes informa�on explaining the reason for the failure and
provides guidance on how to resolve the issue.

Appendix
K
Schedule. The assumed start was 11/1/23 with Route
Acceptance to complete by 8/30/24. The likely actual start will be 2/1/24. Given this, what can Ferguson do to minimize the �me to complete Route Acceptance (i.e., instead of a corresponding 3-month extension of this milestone, can it be expedited?).

See Updated Timeline in Appendix D.

See Appendix E for Standard Procedures from Concord.
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DFWB16C-4A__-LID (Complete)

APPENDIX A
6 257
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ESG DOCUMENTATION

APPENDIX B
6 2510
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Green Content
Neptune Technology Group Inc. shares this dedication to reducing our carbon footprint as evidenced by our ongoing efforts to reduce, reuse, and recycle across best practices throughout our organization.

Neptune’s dedication to continuously improve upon our conservation efforts is unwavering.

Our commitment to protecting water quality in every community that we serve spills over to our dedication to providing exemplary services to water utility customers while minimizing environmental impact.

Our efforts are concentrated on:
• sourcing sustainable environmentally friendly production materials • products that deliver superior leak detection capabilities • reusing components and recycling materials to keep out of landfills • partnering with philanthropic organizations with the shared mission of preserving and providing clean safe water around the world
Sourcing Sustainable Production Materials
Since 1892, Neptune has led the way in providing innovative, responsible solutions. One of the ways in which Neptune Technology Group, Inc. is dedicated to reducing our carbon footprint is by using materials that are both sustainable and recyclable. The only North American water meter manufacturer with its own bronze foundry, Neptune was the first in the industry to use a lead free bronze alloy in 100 percent of our meters.

A water meter made from a non-recyclable plastic or composite material negatively impacts the environment throughout its entire life cycle – from the raw materials mining process through fabrication and disposal. Plastic and polymer meters have no salvage value, and utilities can actually incur a cost to dispose of them properly. Unlike bronze-body meters, plastic and composite water meters that profess to be green cannot be reused or effectively recycled. Should any part of a plastic or composite meter malfunction or break (such as plastic threads strip or its maincase spuds snap) the entire meter must be discarded and replaced resulting in landfill contribution and lost income.

Since 2001, all of Neptune’s bronze-body meters have been made of a lead free bronze alloy. Our lead free bronze alloy meters meet current state and federal regulations and the recent amendments (NSF/ANSI 61 rules Annex F and Annex G) which contain more stringent maximum lead leaching and content standards for drinking water system components. Our water meters have already been meeting these requirements for years.

Although lead free bronze meters cost more than leaded bronze meters, the increased safety benefit to people and the environment is priceless. Traditional lead free bronze-body meters are not only environmentally beneficial and meet all current and upcoming Safe Drinking Water Act regulations but they also have a residual value at their end of life.

Products that Deliver Superior Leak Detection Capabilities 11 Agenda Item #9.2:

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Water loss due to leaks can significantly impact conservation by depleting our most valuable resource while compromising water quality and safety. Neptune continuously innovates products and services to detect and prevent leaks and reduce consumption.

Advanced technology affords a greater level of detailed information that creates actionable data to better help identify and solve for leaks and other NRW events. Neptune’s industry-leading designers and engineers in the field of water technology develop innovations (from applications, data management platforms, and NaaS) that provide a greater level of consumption detail to combat water loss.

We offer customer-facing tools, such as portals and apps to equip consumers with the information to raise awareness about conservation and the ability to monitor and reduce their consumption. Neptune registers provide reliable, accurate monthly meter reading, advanced customer consumption data, and priority alarms for continuous leaks and reverse flow events.

The introduction of our Electronic Work Order system and our Neptune Connect customer portal has allowed Neptune to transition away from the traditional paper approach to data capture and entry – resulting in greater efficiency and minimized deliveries to and from our Mississauga office.

Reusing Components and Recycling Materials
Neptune carefully considers the impact to the environment in our product design in our manufacturing process to ensure that we reduce waste and use recyclable materials that can be responsibly disposed of without harming the environment.

Neptune has a responsible and effective process for recycling and disposing of products in Canada. We manage over 100,000 water meter installations annually that typically require proper disposal and recycling whenever possible. In addition, our warranty return process requires us to safely dispose of products on an on-going basis.

Neptune uses process metal in our manufacturing process in addition to designing our meters to be comprised of materials that can be recycled and reused:
• non-leaded brass alloy is melted down and reused to make our meter base • electronic components are sent to an e-waste organization for recycling and responsible disposal
Water Meters
Neptune works closely with recycling companies to ensure proper meter disposal. Our local, trained project teams collect and sort the products and ship them to each respective recycling vendor. The base of the meter with battery-powered registers are separated from the registers and transmitters. The bases are sent to our metal recycling vendor for the metal components to be separated from the plastic measuring chamber and the brass body from the bottom plate. Neptune works with a reputable metal conversion company that provides a certificate of recycled material for our scrap/RMA and unpotted and potted batteries. Recycling vendors separate the meters with without battery-powered registers for proper disposal.
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The Neptune T-10 Water Meter
Over 81 percent of the Neptune T-10 is recyclable, the converse is true about plastic or composite-body meters that range from only 5-to-25 percent recyclable. The durable lead free bronze maincase, guaranteed for the life of the meter, is corrosion-resistant to withstand most service conditions including internal water pressure, rough handling, and in-line piping stress. The nutating disc measuring element utilizes corrosion-resistant materials throughout and a thrust roller to minimize wear.

Key environmentally friendly features:
• provides residual value vs. plastic
• over 80% recyclable resulting in less landfill waste
• replaceable bottom caps for freeze protection
• no stripped or broken plastic meter spuds
The Neptune MACH 10 Water Meter
The meter base of Neptune’s full suite of MACH 10 meters is uniquely comprised of non-leaded brass alloy that can easily be melted down and reused to reduce waste and avoid landfills. A brass meter body for all meter sizes was deliberately designed both for the integrity of the meter itself and a lesser impact on the environment compared to plastic or cast-iron meter bodies.

Key environmentally friendly features:
• provides residual value vs. plastic
• over 80% recyclable resulting in less landfill waste
• replaceable UME vs. entire meter changeout
• no moving parts eliminate maintenance truck rolls which reduces emissions Lithium Batteries
A Lithium/Thionyl Chloride battery is used in Neptune’s R900 product line. Neptune ensures that batteries are disposed of in accordance with all applicable federal, state, and local laws and regulations.

Qualified technicians disassemble batteries into modules. These professionals are trained high-voltage specialists who use insulated tools to avoid electrocution or short-circuiting the pack. Short-circuiting a lithium-ion battery can lead to rapid discharge and overheating that in return generate noxious byproduct gasses that may cause a cell to explode releasing carcinogenic electrolyte additives into the environment. Once disassembled, cells are assessed to determine where they can be reused in other applications or can be recycled.

Third-Party Disposal:
• Waste management companies can assist with the disposal of used batteries. • Disposal also can be done through non-profit organizations approved by local authorities or organized by professionals.
• Leaking or corroded batteries should be disposed of by an authorized professional disposal 13 Agenda Item #9.2:

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company that has knowledge in the requirements of federal, state, and local authorities regarding hazardous materials, transportation, and waste disposal. • Under federal, state, and local laws there may be certain requirements governing the proper storage, transportation, and disposal of such batteries and meters. Local or state solid waste officials can provide details about applicable laws and regulations concerning the handling of these materials, including available recycling options.

Battery Powered Registers, Radio Transmitters,
Neptune has existing relationships with reputable vendors that support our efforts to maximize material recycling efforts. We work exclusively with organizations that have a Certificate of Registration for handling lithium batteries .

The rules and regulations for safe battery disposal vary from province to province. Neptune exclusively uses vendors with a Certificate of Registration for Responsible Recycling© which covers receiving, sorting, and recycling of batteries and portable handheld electronics containing lithium batteries.

Separating battery-powered devices from the meters, including battery powered registers and radio transmitters, is the first step of the process. The recycling vendor further separates the products (i.e., remove the batteries for safe disposal). Certified battery recycling vendors follow these steps to properly dispose of the lithium batteries:
• lithium batteries are dismantled to the cell or module level, depending on construction. • the steel, electrical, and plastic components are recycled. • the cells are crushed and size-reduced under a process solution, metal and plastic fraction is separated and combined into a slurry.
• the slurry is filtered to produce a nickel-cobalt filter cake. The metals and plastic fragments go through a sink/float separation, to produce a mixed metal (copper-aluminum mixture) and a plastic fraction.
• the solution from the filtration step contains the organic portion of the electrolyte and is reused in the crushing process.
• the organic components are consumed by microbes, which are added to holding tanks within the process.

Power Curtailment Program
Neptune participates in a power curtailment program at our company headquarters in Tallassee, Alabama, to reduce strain on the electric grid. Neptune’s dedication to continuously improve upon our conservation efforts is unwavering. Monitoring the usage of these resources is not a novel concept to us - Neptune has been mindful of our impact for 20 years.

We continually evaluating all equipment to minimize energy usage and our efforts include:
• heated air produced from equipment is recirculating back into the facility reducing natural gas consumption
• thermostats and timers are on gas-fired heating
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• reusing process water
• closed loop chilled water systems
• reducing our electricity consumption with compressed air systems and intelligent controls • monthly tracking of the cost and usage of electricity, natural gas and water aid us in lowering usage
• decreased overall power usage in total Kilowatt-hours, total water consumption, and gas usage regardless of increased meter production
In addition to establishing recycling policies and practices to reduce waste, Neptune has also significantly reduced the number of carrier deliveries required to operate our business.

Partnering for a Shared Mission
Neptune participates in many green initiatives including how we operate our business and how we partner with other companies that help to further advance environmental and sustainability goals.

We are proud of our long history of working with local, national, and global charitable organizations to help those in need and improve communities’ quality of life.

Since 2002, Neptune has proudly supported the mission of Water for People, a global non-profit that helps establish creative, customized and sustainable solutions that provide clean drinking water, sanitation and hygiene education.
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ROPER TECHNOLOGIES, INC.

SUSTAINABILITY
1 Roper Technologies, Inc. and its subsidiaries (collectively, “Roper”) commit to conducting our global business in a legal, ethical and socially responsible manner. We recognize the importance of economic growth and environmental and social responsibility, and we strive to be a good corporate citizen in the communities that we serve and where we operate. We are committed to ethical business practices and compliance with the law in all areas of our operations. Our companies conscientiously conduct business in a socially, environmentally, ethically and economically responsible manner, with continued regard for the health and safety of our over 14,000 employees and the communities in which they operate.

OUR BUSINESS
Roper is a diversified technology company headquartered in Sarasota, Florida. We operate businesses that design and develop software (both on-premise and software-as-a-service) and engineered products and solutions for a variety of niche end markets; including healthcare, transportation, commercial construction, food, energy, water, education and academic research.

Simple Ideas.

Powerful Results.

We pursue consistent and sustainable growth in earnings by emphasizing continuous improvement in the operating performance of our existing businesses and by acquiring businesses that offer high value-added software, services, engineered products and solutions that we believe are capable of achieving growth and maintaining high margins. We compete in many niche markets and believe we are the market leader or a competitive alternative to the market leader in nearly all of our served markets.

STRATEGY
Roper has built a family of leading niche businesses
that provide engineered products, software and
services for diverse end markets. By providing valueadded solutions for critical customer processes, we generate high gross margins that strong operating
management converts to excess free cash flow. In turn,
we reinvest this cash into new growth drivers that lead to sustained profitable growth.

Critical to the success of this strategy is operational execution. This is fostered by unique governance processes and a common set of tools that permeate our diverse set of businesses. Our business leaders are provided freedom to execute their strategy within a defined set of enterprise parameters.

By always building for a better enterprise, our capabilities and cash flow continue to grow, creating even more value for our shareholders.

Our focus on environmental sustainability and social responsibility expands the impact of our financial returns to include a much larger group of stakeholders that reap the benefits of our success. We believe our actions make a difference in the global marketplace where our products, services, customers and employees improve their surroundings.

Our business culture is based on the
principle that Simple Ideas and Nimble
Execution produce Powerful Results.

This proven and scalable culture will
continue to drive our success as we
execute our diciplined Cash Return on
Investment principles.
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Roper Technologies, Inc. Sustainability | 2

ENVIRONMENTAL SUSTAINABILITY
We are committed to taking appropriate measures to help ensure that our manufacturing, transportation and waste disposal activities are consistent with the protection and preservation of our environment. Environmental stewardship applies to many areas of our business operations from recycling for inbound material, to the use of chemicals in our processes, the engineering of our products and the elimination of waste in delivering solutions to our customers.

Our commitment extends to the suppliers with whom we chose to do business through our Supplier Code of Conduct. This Code requires suppliers to comply with all applicable environmental laws and regulations and have processes in place to ensure compliance with those regulations relating to the handling, recycling and disposal of dangerous or hazardous materials.

Our Solutions
We are dedicated to developing software, manufacturing products and providing services that are safe and of high quality. Our software and other products are developed with sustainability in mind and many are designed to help people conserve resources and contribute to protecting the environment. We also have solutions that enable discoveries that have a broad positive impact on our communities in fields such as energy, medicine, health, travel, transportation and advanced computing.

Our Employees
Our commitment to managing our environmental footprint goes beyond mere compliance with the laws, as evidenced by our operating companies driving local initiatives. These include: water and energy conservation programs, recycling, eliminating hazardous materials and participating in local conservation or sustainability initiatives.
•Increase transportation and traffic flow efficiencies
•Reduce idle time, congestion, fuel consumption and
greenhouse gas emissions
•EPA-approved vehicle emissions measurement systems

REDUCE EMISSIONS -

TRANSPORTATION
Adaptive control, toll tags,
freight matching, measurement
systems
•Decrease water usage and waste
•More timely leak identification, leakage/burst reductions, improved network efficiency and flow management
•Mechanical sealing system for pumps that negates the need for flush water while eliminating leaks

WATER MANAGEMENT -

MUNICIPALITY
Water resource and pressure
management controllers,
pumps
•Support diverse research fields - from improving the efficiency of the internal combustion engine to studying aerosols and common air pollutants, with significant effects on global warming

RESEARCH
High performance cameras,
spectrographs, specialized
optics and coatings
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Roper Technologies, Inc. Sustainability | 3

SOCIAL RESPONSIBILITY
Roper businesses are committed to conducting our operations in the communities we serve in accordance with exemplary standards of business integrity and corporate social responsibility. All our global employees must adhere to our Business Code of Ethics and Standards of Conduct and annually certify their compliance with and continued commitment to this Code.

We are committed to sourcing from suppliers that share our values. Our Supplier Code of Conduct includes expectations related to ethical, labor, health and safety practices, as well as other standards of conduct. We regularly monitor and review our external and internal policies and practices to help ensure that we maintain our high standards and appropriately address new concerns or issues that arise or evolve as a result of our participation in the global marketplace.

Our Solutions
We develop a variety of products that are designed to help people and contribute to protecting the environment.

Our Employees
Roper cultivates ethical labor practices and diversity in the workforce and promotes training and education for our workforce. We believe that mutual respect at every level in the workplace is the foundation of good business conduct.

Our businesses demonstrate respect and support for the health and well-being of our employees and their families through a diverse set of initiatives concerning wellness, financial security and family member assistance. We strive to provide a safe and healthy workplace, and support our operations’ implementation of robust health and safety programs.
•Control and reduce infection risk
•Research and develop advanced measurement systems
•End hospital patient malnutrition and reduce length of stay •Promote efficiency and safety in the health care field

PUBLIC HEALTH -

MEDICAL & SCIENTIFIC
Medical devices, solutions and
applications
•Senior living and long-term care resident, visitor and employee safety
•Security for pharmaceuticals and physical assets
•Campus and hospital control and security

SAFETY & SECURITY -

MARKET SOLUTIONS
Access control and security,
emergency notification systems,
asset protection
•Purification of municipal drinking water with low energy consumption
•Reduce customers experiencing intermittent water supply •Increase households with access to drinking water

WATER AVAILABILITY &

QUALITY - MUNICIPALITY
Fluid metering, pumps, water
pressure controls
Roper is a member of the Conflict-Free Sourcing Initiative whose mission is to provide companies with tools and resources to make decisions that support responsible sourcing from conflict-affected and high-risk areas. 18 Agenda Item #9.2:

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Roper Technologies, Inc. Sustainability | 4
Our Communities
We encourage and support philanthropic activities and are proud of the accomplishments that our operating businesses and our employees have made in their local communities and beyond. Our employee organizations lead the efforts to make a difference in their communities and seek to improve the quality of life and well-being of people around the world where we operate.

By contributing time, resources and funds to many local, national and international efforts, our community involvement is as varied as our businesses, our employees and the communities in which they serve.
19 Agenda Item #9.2:

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Building Momentum,
Sustainably.

ESG Report FY2023
20 Agenda Item #9.2:

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Contents
We are
Ferguson 01
A letter from our
Chief Executive Officer 02
About our business 03
Providing sustainable
products and solutions 05
Our approach to
sustainability 06
A look at the world around us 07
Defining our ESG strategy 08
Incorporating stakeholder
input into our strategy 10
Engaging with our stakeholders 11
Q&A with Denise Vaughn,
Vice President of ESG 12
Our commitment
to the environment 13
Our approach 14
Minimizing our
environmental impact 15
Managing climate risks
and opportunities 19
Our Environmental
Product Strategy 20
Building water-resilient
communities 21
Delivering packaging efficiency 23
Building a
better world 24
Our approach 25
Empowering our associates 26
Inclusion & Diversity 29
Prioritizing Health & Safety 34
Our supply chain responsibility 36
Ferguson Ventures 37
Ferguson Cares 38
Leading a
responsible business 40
Our approach 41
Our ESG Governance 42
Managing an ethical business 44
Front cover image:

Perris, CA Distribution Center
Ferguson associates stand
on the Perris, California,
Distribution Center roof
outfitted with a 1.1-megawatt
solar array. The rooftop
system was the first instance
of Ferguson owning
renewable energy assets
within our distribution network
and, in year one, the project
offset 1,089 metric tons of
carbon dioxide – equivalent
to removing roughly 242
passenger vehicles from
the road per year.

Data and
frameworks 47
Ratings and rankings 48
ESG data 49
Ferguson SASB Disclosure
Matrix: Multiline and Specialty
Retailers and Distributors 50
TCFD disclosure 54
Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
21 Agenda Item #9.2:

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We are
Ferguson
A letter from our Chief Executive Officer 02
About our business 03
Providing sustainable products
and solutions
05 01 Ferguson
ESG Report
Our approach
to sustainability
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
We are
Ferguson
22 Agenda Item #9.2:

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A letter from our Chief Executive Officer
Ferguson is a resilient,
adaptable business – and home
to some of the brightest people
in the industry. We’re proud
of the safe, healthy, inclusive
culture we work to create
together, where our associates
can grow their careers while
making a difference to the
world around us.

And, with that in mind our most significant opportunity is to foster greater collaboration across our customer
groups – bringing together our core strengths.

By expanding our role throughout the entire project
lifecycle we can solve big problems and help our
customers and the communities prepare for a more
sustainable future.

Building momentum, sustainably
At Ferguson, we set realistic goals and confidently
go after the things we know we can control in the
areas we know we can make a difference. From an
environmental perspective, we have a pragmatic,
five-year carbon reduction target – we’re building
momentum, but we’re doing it sustainably.

Our fleet electrification pilot in California underscores that. Electric vehicle (EV) technology is progressing
for medium- and heavy-duty vehicles. We already
have 18 electric trucks on the road, and in FY2024,
we expect an additional 12 to be delivered.

But, while we’re excited about where this technology
is heading, we’re realistic about where it is right now.

This pilot allows us to explore how fleet electrification can enhance our sustainability efforts as the
technology improves, without losing sight of our
promise to our suppliers and customers.

In FY2023 we’ve seen our ESG strategy come
to fruition in the real world, but there is so much
more we can do to bring change on a grander
scale. We can’t wait for the next chapter.

We connect 36,000 suppliers to
more than one million customers,
guiding them to the right products
and solutions to achieve their
sustainability goals. It is not only the
right thing to do, but one of the best
ways to grow our company.

Kevin Murphy, CEO
We help take care of our people and the planet,
and aim to run a sustainable business our partners
can count on for years to come. ESG may be how
it’s described today, but Ferguson has lived these
values for the past 70 years.

A winning ESG strategy
ESG is too broad – and too important – to think
about in silos. That’s why our strategy considers
the things we can directly control in our day-to-day
operations – and the lasting impact we can leave
on the industries and communities we serve.

And our strategy is working. Despite supply chain
pressure over the past year, we’re performing at
an even higher level. The consultative experience
of working with our 35,000 associates and their
unrivaled knowledge, combined with our scale,
have helped our customers find consistent success
despite the challenging backdrop.

Our unique opportunity
to make a difference
Through a meaningful handprint, we help build a
better world. We connect 36,000 suppliers to more
than one million customers, guiding them to the right
products and solutions to achieve their sustainability
goals. It is not only the right thing to do, but one of the best ways to grow our company.
>1m
Customers
36k
Suppliers
1,762
Branches
35k
Associates
>1m
Unique products sold
02 Ferguson
ESG Report
Our approach
to sustainability
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
We are
Ferguson
23 Agenda Item #9.2:

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Our company
Ferguson is a leading value-added distributor
in North America, providing expertise, solutions
and products from infrastructure, plumbing and
appliances to HVAC (heating, ventilation, and air
conditioning), fire, fabrication and more.

Our more than 1,700 final-mile locations are within
60 miles of 95% of the North American population, and
we build long-term relationships with our customers
by providing a valuable experience – in our branches
and online – rooted in exceptional service. Our 35,000
associates are the driving force of our business, and the quality, knowledge, dedication and service they deliver to our customers is a key differentiator.

Our purpose
We exist to make our customers’ complex projects
simple, successful and sustainable. We serve as
a trusted supplier and partner to our customers,
providing innovative products and solutions.

Our vision
Our vision is to be the ultimate project success
company and approach each day with a focus on
safety, integrity, service, teamwork and impact
– our values.

We’re committed to expanding our role, getting
involved in customers’ projects earlier and bringing
more of our customer groups to the table – so we
can provide unmatched support for our customers
while operating responsibly to ensure longterm profitability.

Ferguson comprises
nine customer groups:

About our business
Waterworks
We’re one of the nation’s
largest waterworks companies,
with a coast-to-coast network of more
than 250 locations and over 2,700
highly trained associates offering
contractors and municipalities
a variety of products
and services.

Fire & Fabrication
We serve fire protection
contractors and engineers
by offering a vast supply
of fire protection products
and industry-leading
fabrication quality.

Commercial
We’re a market leader in
mechanical piping and
commercial rough and finished
products, providing unmatched
service and customized
support to mechanical
and commercial
contractors.

Residential
Building & Remodel
We operate more than
250 showrooms, displaying bathroom,
kitchen and lighting products, and
assisting customers by providing advice
and project management services for
their home improvement projects.

Industrial
We’re one of North America’s
largest providers of PVF (pipe, valve
and fittings) and maintenance, repair,
and operations (MRO) supplies and
services supporting the chemical,
general manufacturing, pulp and
paper, oil and gas, mining and
power industries.

Facilities Supply
As a trusted source for
maintenance, repair and
operation (MRO), renovation,
cleaning and hygiene products,
we keep properties running
efficiently for customers
across a wide range
of industries.

Residential
Trade Plumbing
We serve the residential RMI
(repairs, maintenance, improvement)
and new construction sectors, and
provide plumbing supplies, tools,
repair parts and bathroom
fixtures to contractors.

Residential
Digital Commerce
Our online home improvement
retailer includes an exceptional
range of products, styles
and finishes from leading
brands. Our experts offer free
advice to help consumers and
professionals find the best
products for projects
big and small.

HVAC
We’re a leading
wholesale distributor with
an extensive inventory of
HVAC equipment, supplies
and repair parts from top
manufacturers.
03 Ferguson
ESG Report
Our approach
to sustainability
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
We are
Ferguson
24 Agenda Item #9.2:

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About our business (continued)
How we create value
Ferguson is expanding its role and influence
to serve not only the trade professional but
also the general contractor, developer,
architect, engineer and business owner.

And, with that in mind, our biggest opportunity
is to foster greater collaboration across our
customer groups – bringing together our
core strengths.

By expanding our role throughout the entire
project lifecycle we can solve big problems and
help our customers and the communities we
serve to prepare for a more sustainable future.

That means bringing together our core
strengths – our value-added solutions, our
global supply chain, our digital experience
and our associates – across all customer
groups, to make our customers’ complex
projects simple, successful and sustainable.

When we do this, we add value and can
sell ‘from the ground up’ solutions – focusing
on the entire project rather than just selling
products. From national hotel chains to
sustainable communities, customers are
looking to Ferguson for products and solutions
that reduce emissions, conserve water and
protect natural resources.

We are Ferguson FY2023 highlights
FY2023 was another strong year for Ferguson
and the impact of our ESG strategy. Here are
some of the highlights from the past 12 months:

We continued working with municipalities and
water utilities to address antiquated water
infrastructure, helping to ensure families in the
U.S. have access to safe drinking water and
proper sanitation.

Read more about our work to build
water-resilient communities here.

To help our customers achieve their
own sustainability goals, we increased the
visibility of sustainable products across our
digital channels and enabled our customers
to shop online based on more sustainable
attributes than ever before.

Read more about how we’re
aiming to solve sustainability challenges
for our customers here.

Alongside helping our customers adapt to a
rapidly changing regulatory environment, we’re
also actively building our associates’ knowledge
on topics such as electrification – so they can
better advise customers on the best products
and solutions for their projects.

Read more about our commitment
to training and developing our
associates here.
04 Ferguson
ESG Report
Our approach
to sustainability
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
We are
Ferguson
25 Agenda Item #9.2:

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Providing sustainable products and solutions
Growing climate and water
uncertainty demands that the
infrastructure of tomorrow be
efficient, adaptable and resilient.

As an industry leader across the customer groups
we serve, Ferguson can make a positive impact.

Our Environmental Product Strategy is helping
expand the range of available product choices
for our customers.

In addition, we can add value by educating
customers and associates on the value of being
more sustainable – it’s better for our planet, the
people we serve and the longevity of our business.

Our Environmental Leadership Council, along with
key National Account Managers and sales associates,
earned LEED Green Associate accreditation
in FY2023, which establishes their thorough
comprehension of green building principles and
practices – expanding sustainable subject matter
expertise at Ferguson.

Our associates work with our customers to
redefine project success and help them meet
their own sustainability goals through product
recommendations and identification of alternative,
sustainable project solutions. We’ve also increased
the visibility of sustainable products through our
digital channels, allowing customers to shop online
based on sustainable attributes and making it easier
to find the right products for any project.
05 Ferguson
ESG Report
Our approach
to sustainability
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
We are
Ferguson
26 Agenda Item #9.2:

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sustainability
Our approach to
A look at the world around us 07
Defining our ESG strategy 08
Incorporating stakeholder input into our strategy 10
Engaging with our stakeholders 11
Q&A with Denise Vaughn, Vice President of ESG 12
06 Ferguson
ESG Report
We are
Ferguson
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
Our approach
to sustainability
27 Agenda Item #9.2:

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A look at the world around us
Ferguson is uniquely positioned
to help our customers navigate
rapidly changing regulations and
to collaborate on sustainable
products and solutions. Together,
we’re rising to major challenges
and preparing for a more
sustainable future.

Customers and suppliers are
facing more stringent and complex
sustainability demands every
year. Whether that’s regulations
governing product selection, or laws
requiring building electrification –
like those newly introduced in New
York State – these are uncharted
waters for many of our partners.

Helping our customers achieve
their sustainability goals
Our sustainability expertise coupled with our
consultative experience across our customer groups
gives Ferguson an unrivaled ability to have a positive
impact. Thanks to our position in the value chain
and our collaborative approach, we’re strategically
placed to highlight sustainable products and solutions
throughout developments.

We work with various stakeholders – trade
professionals, general contractors, developers,
architects, engineers and business owners – to
understand their project goals and deliver sustainable
products and solutions. This can be anything
from drawing up initial plans, site preparation and
stormwater management to fabricating and installing
life-saving fire protection. We’re pulling together to
make this happen – focusing on the whole value
chain beyond simply selling products.

With a tailwind of unprecedented government
stimulus – including the CHIPS and Science Act,
the Infrastructure Investment and Jobs Act (IIJA)
and the Inflation Reduction Act (IRA) – we’re also
making a significant impact for our customers by
guiding them to funding that can support them in
achieving their sustainability goals.

Our work with THRIVE is a great
example of Ferguson’s ability to
positively impact entire developments
from concept through to installation.

We have an opportunity to bring
innovative new products and solutions
to the table and support our customers
as they navigate the complex
regulatory and permitting processes.

Working collaboratively allows us to
bring in all our different product groups
to fully service from the sitework and
green infrastructure through to internal
plumbing, HVAC, appliances and more.

Rob Woodman, Ferguson’s
Director of Engineering & Green
Stormwater Infrastructure
THRIVE Collaborative
Our work on Veridian at County Farm,
a project in Ann Arbor, MI, is a strong example
of our strategy in action. The developer THRIVE
Collaborative’s mission was to accelerate
sustainable and restorative construction, but
approached us with a challenge it couldn’t solve
alone: to reduce carbon emissions by finding
alternative solutions to concrete and asphalt
for driveways and parking areas throughout
the project.

Thanks to our associates’ knowledge and
expertise, we were able to propose an innovative
permeable pavement system comprising 100%
recycled plastic. Rob Woodman, our Director of
Engineering & Green Stormwater Infrastructure,
collaborated closely with, and even joined
THRIVE to speak on its behalf with the City of
Ann Arbor – educating the City on the proposed
solution and ultimately influencing their decision
to approve the approach.

The sustainable impact this has had for The
Veridian development and for Ann Arbor simply
would not have been possible without thinking
big and working collaboratively across customer
groups. Ferguson is now also providing additional
products and components to this site from ABS
plumbing, sump pumps and appliances.
07 Ferguson
ESG Report
We are
Ferguson
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
Our approach
to sustainability
28 Agenda Item #9.2:

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Our ESG
strategy is
ambitious but
pragmatic.

Our vision for sustainability
Our vision is to minimize the environmental
impact of our operations and foster a culture
that is safe, inclusive and engaging for all our
associates. We’re also committed
to driving sustainable product innovation
and helping our customers achieve their
own sustainability goals.

Our people, expertise and position within
the value chain create positive impact
opportunities for our customers, suppliers
and local communities. As a company, we
embrace the opportunity to extend a hand,
leave our mark and help build a better world.

To realize our vision, it’s important that we
think about ESG holistically. Take electrification,
for example: on the surface, its goals are
environmentally driven. But there’s a social
element, too, because these changes impact
people’s lives. Then there’s the associated
legislation, which falls under governance.

ESG is more than simply the sum of its parts,
and our strategy reflects this.

Our strategic position
The work we do each day touches many
aspects of the built world, and we can play
a major role in helping to address some of
society’s most pressing challenges – like
providing individuals with secure housing,
helping rebuild the pipeline of skilled trades
professionals, reducing greenhouse gas
emissions and helping to conserve precious
resources like water.

We’re there in every moment – from the
construction of desalination plants to helping
municipalities identify leaks in water pipes and
providing the products and solutions for their
repair. From supplying low-flow shower heads,
to investing in companies like Greyter that
are finding new ways to take that water and
recycle it.

Our ESG strategy is ambitious but pragmatic,
and has been carefully crafted through
consultation with our stakeholders.

Our people,
expertise
and position
within the
value chain
create positive
impact
opportunities
for our
customers,
suppliers
and local
communities.

Defining our ESG strategy
08 Ferguson
ESG Report
We are
Ferguson
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
Our approach
to sustainability
29 Agenda Item #9.2:

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From our footprint…through a me na gni
dnahl uf
r p ni t
w, e
he
pl b
uild
a
better world.

Environmental
Facilities
Energy management
Renewable energy
Products
Encourage adoption
energy-ecient solutions
Fleet
Electric / hybrid vehicles
Social
Health and Safety
Associate Development
Inclusion and diversity
Human capital management
Supply Chain
Supplier compliance and
supplier Code of Conduct
Product safety
Product quality
Community Investment /
Ferguson Cares
Governance
Board Management
and Composition
Shareholder Engagement
Shareholder rights
Executive compensation
Regulatory and Risk Oversight
Ethics / business conduct
Enterprise risk management
Information security
Privacy
Compliance with laws
and regulation
From our footprint…through a me na gni
dnahl uf
r p ni t
w, e
he pl build
a
better world.

Environmental
Facilities
Energy management
Renewable energy
Products
Encourage adoption
energy-ecient solutions
Fleet
Electric / hybrid vehicles
Social
Health and Safety
Associate Development
Inclusion and diversity
Human capital management
Supply Chain
Supplier compliance and
supplier Code of Conduct
Product safety
Product quality
Community Investment /
Ferguson Cares
Governance
Board Management
and Composition
Shareholder Engagement
Shareholder rights
Executive compensation
Regulatory and Risk Oversight
Ethics / business conduct
Enterprise risk management
Information security
Privacy
Compliance with laws
and regulation
Our vision for sustainability
Our ESG framework
Ferguson’s Board-approved
ESG framework is guided by
our vision for sustainability.

It provides our strategy with
a structure that informs our
actions and reflects Ferguson’s
priority ESG issues – identified
through our risk management
analyses, stakeholder priorities
assessment and the guidance
and methods provided by
the Sustainability Accounting
Standards Board (SASB),
considering issues relevant to
Multiline and Specialty Retailers
& Distributors industry standards.

Our ESG framework comprises
the significant sustainability
topics informing and influencing
our business strategy, and
structures our overall vision
for sustainability across three
key pillars: Environmental,
Social and Governance.

Our sustainability efforts align
with the United Nations (UN)
Sustainable Development Goals
(SDGs) 6, 8 and 12, which reflect
the areas in which Ferguson
believes it can have the greatest
positive impact.

Our ESG strategy encompasses both
our ‘footprint’ – the internal aspects of our
business that offer the greatest opportunities
for positive impact and change – and our
‘handprint’ – the lasting, meaningful mark
we can leave on the world around us.

Our footprint
Internally, we focus on evolving our culture,
developing our associates and improving our
operations. As part of our vision for sustainability,
we recognize that our footprint must be safe,
inclusive, engaging and dedicated to maximizing
the value we create for our customers – while
minimizing our impact on the environment.

Our associates are the driving force behind this
effort, and they are integral in helping Ferguson
deliver on our business and sustainability strategy.

Our handprint
Beyond the scope of our operations, we can
directly impact the industries we work in and
the communities we serve.

We’re committed to driving sustainable product
innovation and helping our customers achieve their own
sustainability goals. By leveraging our expertise and our role as a trusted project advisor and partner, we work to create meaningful change in the areas we know best
– while empowering our stakeholders to build better.
09 Ferguson
ESG Report
We are
Ferguson
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
Our approach
to sustainability
30 Agenda Item #9.2:

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Incorporating stakeholder input into our strategy
Ferguson is committed to managing its impact on
society and the environment, while engaging with
multiple stakeholders on related issues – including
governments, customers, partners, the investment
community, associates, civic organizations, local
communities and more.

The results of our stakeholder priorities assessment
and dialogue with stakeholders raised a number
of key strengths and opportunities for Ferguson,
including our opportunity to demonstrate
leadership in water, the importance of preparing
for and educating our customers on emerging
regulations and how our culture of strong values
and interpersonal relationships sets us apart.

These themes were all incorporated when
devising our ESG strategy.

Our most recent review was designed to inform
our ESG Framework, reinforce the importance
of stakeholder feedback and help prioritize our
ESG strategy going forward.

We utilized a collaborative, four-step process:
1 Identification of potential topics
We created a high-level value chain map
to identify sustainability impacts, risks
and opportunities, and boundaries.
2 Internal and external
stakeholder engagement
We worked to understand stakeholder
priorities through internal and external
stakeholder interviews.
3 Topic prioritization and matrix mapping
We scored and synthesized stakeholder
feedback, benchmarked against peers
and reviewed industry standards and
studies to present our final stakeholder
priorities assessment.
4 Validation of priority topics
We validated our priority topics through
discussions with key leaders about our
significant topics, associated boundaries
and opportunities.

We maintain proactive dialogue
with our stakeholders and work
to incorporate their feedback and
priorities into our ESG strategy.

In FY2021, Ferguson conducted
a high-level assessment with a
third-party consulting partner to
identify, prioritize and address
the sustainability issues most
important to our stakeholders.

In accordance with our Environmental and Social
Sustainability Policy, and to help ensure the company
is aligned with the needs of its stakeholders, we
will plan to refresh the priority issues that inform
the company’s ESG strategy every three years
– or at the juncture of significant change to the
business. The company reviews its strategies for its
environmental and social programs on an annual
basis to ensure continuous improvement.
10 Ferguson
ESG Report
We are
Ferguson
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
Our approach
to sustainability
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Engaging with our stakeholders
Continuing the conversation
We treat our stakeholder priorities assessment not
as a one-off exercise, but as something to be revisited regularly. We’re in ongoing conversation with our
stakeholders because, as a value-added distributor,
we need to deeply understand the people who supply
our products, who buy our products, who invest in our
products and who do the work on the ground – as
well as the communities our products impact.

Our continual dialogue with stakeholders allows us
to better understand and identify opportunities to
increase our positive impacts in the areas that matter
most. We maintain strong relationships, and regularly
give presentations on our ESG strategy to our various
stakeholder groups, getting feedback on their
challenges and incorporating this knowledge into
how we do business.

We also meet regularly with distributors in other
industries to share learnings and ideas, and have
formed partnerships with teams doing similar
work across a broad spectrum of industries
and businesses. In addition, we belong to
several professional organizations that bring
ESG professionals together to discuss relevant
issues including fleet electrification, supply chain
responsibility, governance and more.

Through our priorities assessment, stakeholders
emphasized Ferguson’s opportunity to demonstrate
greater leadership in water and provide guidance to
others in the industry. In response, we’re engaging
more in the water space – both through our business
and through our Ferguson Cares efforts.

Whether completing ESG surveys and questionnaires from suppliers, customers and investors or regularly meeting with customers large and small, Ferguson’s ESG team remains aware of the latest industry trends and what’s most important to our stakeholders.

Through our priorities assessment in collaboration with six key stakeholder groups – our leadership, suppliers, customers, investors, associates and the communities we serve – we identified our high-priority topics.
11 Ferguson
ESG Report
We are
Ferguson
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
Our approach
to sustainability
32 Agenda Item #9.2:

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Q&A with Denise Vaughn, Vice President of ESG
This is a major agreement that
has been years in the making, and
one that we expect to take our
decarbonization efforts to the next
level while supporting economic
development in a local community.

That’s a win all around.

Q: What other efforts has
Ferguson taken to embed
sustainability within the
organization over the
past year?
Internally, we’ve revamped our
ESG Steering Committee and have
expanded our new Environmental
Leadership Council (ELC). All ELC
members, along with key National
Account Managers and sales
associates earned LEED Green
Associate accreditation in FY2023
– proof that they’re well-informed
and well-positioned to guide our
customers to the best products
and solutions to meet their
sustainability goals.

Externally, we’ve placed increased
focus on identifying opportunities,
where our customer groups
can collaborate to bring greater
value throughout the entire
project lifecycle.

We’re value-driven and have always
put people first and treated them
with dignity and respect, acting
ethically and responsibility – and our
performance has shown that’s the
right way to do business.

ESG remains front and center even
during tough times. The challenge
is how you adapt and continue to
thrive against that backdrop, with a
lens of taking care of people, planet
and profit.

Q: What are some of
the milestones you’re
particularly proud of this
past year?
We’re making great progress.

We now have electric trucks on the
road in California, and have worked
hard to make our locations more
energy efficient with LED lighting
and HVAC retrofits. I’m excited
to see our progress continuing in
FY2024 and beyond.

We also signed a 15-year Virtual
Power Purchase Agreement (VPPA)
with a wind farm in Texas, which
is anticipated to generate enough
power to match a significant portion
of our annual electricity use.

We’re also responsible for
communicating our ESG story.

We need to be able to explain to
our stakeholder groups what we’re
doing right now and where we hope
to evolve in the future –
and garner their support.

We’re doing great work and tackling
some of the biggest challenges
our industry is facing. And this
work can’t be done alone – we
continuously brainstorm with our
various partners, learning from and
leaning on each other.

Q: Why is ESG important
to Ferguson?
The bottom line is that ESG makes
good business sense as it can help
mitigate risks and enhance value.

I feel very fortunate to work for a
company that doesn’t treat purpose
and profit as mutually exclusive.

Q: What roles does
the ESG team play at
Ferguson?
Our team is involved in the early
stages of most projects or initiatives
that have an environmental, social
or governance aspect to help
understand where Ferguson can
make the greatest difference. It’s
a bit like putting together a puzzle.

We help find the right pieces,
sometimes creating one where
it might be missing – or, when
necessary, working to file down
the edges of those that don’t quite
fit yet.

Often that means spearheading
Ferguson’s response to new laws
and regulations that are on the
horizon. We’re helping to keep
the whole organization ahead of
the curve.

Ultimately, our role is to flag
potential future risks and
opportunities and bring our
functional teams and customer
groups together to find solutions
– creating long-term value for our
associates, investors, customers and
suppliers, and making a meaningful
and positive impact on the world.

Additionally, we have a lot of
opportunities around ‘megaprojects’
– and the potential impact we can
have for our customers and on the
wider world. We’re also getting
better at communicating these wins
to stakeholders across the business.

Q: What have you learned
from your ESG journey
to date?
We meet almost weekly with
our suppliers and customers
and regularly engage with our
shareholders. The sharing of
experiences and best practices
across our supply chain is a valuable
learning process, and one that
empowers us as a team to make
an even greater impact on how
Ferguson does business.

We’ve learned that balance
and pragmatism are incredibly
important. For our ESG strategy to
be successful, we need to prioritize
and focus on the issues our
business is uniquely positioned
to solve. Our strategy should be
intertwined with that of the wider
business, so that together we can
drive towards long-term success.

Q: Why is Ferguson the
right organization for you
to make a difference at?
What motivates me the most is
the level of engagement from
all our people with what we’re
doing from an ESG standpoint.

Everyone I speak to is so inspired
about the difference we can make
– our team is asked to speak to
customer groups and teams across
Ferguson almost weekly, and I feel
an overwhelming sense of pride
every time.

People are really engaged with
ESG and what our team is trying to
accomplish. That includes the Board
– they’ve got ESG on the agenda
at each scheduled Nominations &
Governance Committee meeting
and are genuinely interested in
how we can help drive change
throughout the business and our
industry. Across the organization,
people are supportive and want
to help.

Everyone’s rowing in the same
direction and it’s a great time to
be in business.
12 Ferguson
ESG Report
We are
Ferguson
Our commitment
to the environment
Building a
better world
Leading a
responsible business
Data and
frameworks
Our approach
to sustainability
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Our commitment to the
environment
Our approach 14
Minimizing our environmental impact 15
Managing climate risks and opportunities 19
Our Environmental Product Strategy 20
Building water-resilient communities 21
Delivering packaging efficiency 23
13 Ferguson
ESG Report
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Ferguson
Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
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Our approach
At Ferguson, our environmental strategy
involves running a sustainable business that
minimizes the environmental impact of our
operations – and helps our customers achieve
their sustainability goals through products and
solutions that span our customer groups.

Environmental sustainability provides value
to our customers, engages our associates,
demonstrates leadership to our investors
and strengthens relationships with suppliers.

And it’s only becoming more important
as younger generations continue to gain
purchasing power and place more intense
scrutiny on the companies they interact with.

Our commitment to the environment includes
educating our customers – helping them
navigate federal funding streams, rebates
and tax incentives, and demonstrating how
they can make their projects more sustainable.

At the same time, we’re committed to working
to reduce our own impact by measuring and
managing our carbon emissions.

We’re also particularly well positioned to
contribute to a sustainable future for water,
and are helping to build water-resilient
communities. This is a focus for both
our business and our Ferguson Cares program,
which you can read more about on page 38.

In addition, waste is an area our associates
care deeply about. Those on the frontline of
our operations see firsthand where we can
reduce waste – in our packaging and shipping,
for example – and they’re passionate about
contributing to the environment and doing
what’s right. Read more about the work we’re
doing to minimize the impact of our operations
on pages 15 to 18.

We are well positioned
to contribute to a
sustainable future for
water, and are helping
to build water-resilient
communities.

Our process
Broadly, our approach towards managing our
environmental impact is as follows:
1 Measure
We work with stakeholders to
identify priority areas and quantify
our baseline impact.
2 Manage
We determine which projects
would be most effective, and
work to manage and decrease
our impact.
3 Report
We report on our successes and
areas of greatest opportunity,
helping us to influence the industry
through thought leadership, comply
with regulations, engage associates
and customers and demonstrate
value to our investors.
14 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
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* delivery vehicles, forklifts,
business travel in company vehicles.

Minimizing our environmental impact
SCOPE 3 EMISSIONS
SCOPE 1 EMISSIONS
SCOPE 2 EMISSIONS

OFFICES &

FACILITIES

REFRIGERANTS

GHG REDUCTION

INITIATIVE
To reduce our Scope 1 and 2
emissions by 35% per million
USD of revenue by 2026
(versus a 2019/2020 baseline).

UPSTREAM
To manage our Scope 3
emissions through supplier
engagement, acknowledging
that the outcome is not within
our direct control.

BUSINESS
TRAVEL
SCOPE 3 EMISSIONS

PURCHASED

ELECTRICITY

DOWNSTREAM
To help our customers meet
their own carbon reduction
goals through sustainable products.

FUEL AND

ENERGY RELATED

ACTIVITIES
WASTE

GENERATED IN

OPERATIONS

OUTSOURCED

TRANSPORTATION
FLEET*
FERGUSON’S VALUE STREAM

UPSTREAM

DOWNSTREAM

OWN OPERATIONS
251,589
MT CO₂e
225,335
MT CO₂e
15 Ferguson
ESG Report
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Ferguson
Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
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Minimizing our environmental impact (continued)
Our approach to carbon reduction
We believe in setting practical, attainable targets
for reducing our carbon emissions in the near term.

We focus on the areas where we believe we can
make a tangible difference – both in our day-to-day
operations and with the communities and industries
we serve.

Following an in-depth analysis of our emissions,
Ferguson has laid out our roadmap and is
committed to the following objectives:
1 To reduce our Scope 1 and 2 emissions1
by 35% per million USD of revenue by
2026 (against a 2019/2020 baseline).
2 To manage our Scope 3 emissions2 through
supplier engagement, acknowledging that
the outcome is not within our direct control.
3 To help our customers meet their
own carbon reduction goals through
sustainable products.

Our Scope 1, 2 and 3 emissions targets were
set in FY2021, after Ferguson partnered with an
experienced environmental consultant on strategies
for decarbonizing our business. Through this
engagement, we completed a Scope 3 emissions
screening and learned more about our overall
emissions inventory – including that categories like
“Use of Sold Products” and “Purchased Goods and
Services” are often more significant than our own
Scope 1 and 2 emissions.

We monitor and track our performance against
these objectives through regular measurement of
our emissions, and our progress towards our goals
is incorporated as an executive compensation metric.

Read more about our executive compensation on
page 42.

Meeting our carbon reduction goals
We achieved 33% revenue intensity reduction in
Scope 1 and 2 emissions since baseline year by
holding our absolute emissions steady against an
increasing revenue.

Our Scope 3 emissions inventory may evolve
as we calculate additional emissions categories
from our supply chain and/or sale of products.

Our reported Scope 3 includes Categories 3: Fueland energy- related activities, Category 4: Upstream transportation and distribution, Category 5: Waste
generated in operations, and Category 6: Business
Travel. Our Scope 3 reporting will evolve as we
continue to develop methodologies to quantify
additional categories.
1 Scope 1 emissions are direct greenhouse gas (GHG) emissions that occur from sources that are controlled or owned by an organization. Scope 2 emissions are indirect GHG emissions associated with the purchase of electricity, steam, heat or cooling (as defined by the U.S. EPA).
2 Scope 3 emissions are GHG emissions resulting from activities from assets not owned or controlled by Ferguson, but that Ferguson indirectly impacts in its value chain (as defined by the U.S. EPA).

Figure 1. Metric tons of carbon dioxide equivalent (CO2e) per million U.S. dollars of revenue Figure 2. Total carbon emissions (Metric tons CO2e)
Carbon
emissions
Baseline
2019/2020 2020/2021 2021/2022 2022/2023
Increase/
(reduction)
from 2021/2022
Total emissions
reductions since
2019/2020
Scope 1 & 2
emissions
intensity

12.7 10.6 8.9 8.5 (4.5%) (33.1%)
Scope 3
Scope 2
Scope 1
2020 2021 2022 2023
165,211 172,473 171,279
76,416 80,340 80,310
188,298
90,141
162,693
433,737 441,132
467,417 476,924
214,604 192,110 225,335
16 Ferguson
ESG Report
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Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
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EV trucks ordered.

Weʼve received 18 and
anticipate receiving the
remaining 12 in FY2024.
30 1 SuperTruck 3 is an initiative jointly funded by the DOE Hydrogen and Fuel Cell Technologies Office and the Vehicle Technologies Office within the Energy Efficiency and Renewable Energy Office, and under DOE Cooperative Agreement No. DE-EE0009858.

Minimizing our environmental impact (continued)
Fleet electrification
We remain committed to improving the
efficiency of our fleet and reducing our overall
fuel consumption. Fleet emissions are a
sizable portion of our Scope 1 emissions and
longer term reductions will require accelerated
conversion of our medium- and heavy-duty
fleet to zero-emission vehicles.

Our medium- and heavy-duty electric truck pilot
in California is helping us determine whether
EV technology has matured to the point where
we can implement it widely with minimal
disruption to our business – especially whether
their payload capacity and range can support
our business needs.

In FY2023 we worked with local and regional
leadership to build electric vehicle (EV)
charging infrastructure and ensure proper
electrical capacity at five Ferguson branches in
the state – and our first group of 30 trucks have
been ordered and are now being delivered.

While the early signs are promising, there
have been expected challenges associated
with adopting new technology – introducing
electric trucks is not as easy as buying a
ready-made vehicle and getting it on the road.

The learnings have been rich and will set us up
for future success.

Other fleet highlights in FY2023 included:
• Joining the Corporate Electric Vehicle
Alliance (CEVA) – a group of companies
focused on accelerating the transition
to EVs.
• Thurman Register, Senior Fleet Manager,
being recognized as one of Heavy Duty
Trucking’s Fleet Innovators. Thurman has
helped guide Ferguson throughout the
EV pilot.
• Our collaboration with Ford Motor
Company and the Department of Energy1
to place a first-of-its-kind F-550 Fuel Cell
Prototype Chassis Work Truck in service
within Ferguson’s daily fleet operations
for six months. The goal of the project
– which will commence in FY2024 – is
to evaluate how fuel cell technology will
operate within our fleet while providing
usage data to Ford. By engaging in
this partnership, we hope to accelerate
not only our own transition to low
carbon technology but also the overall
development of this field.
17 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
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Once production commences in 2024, Ferguson’s
portion of the project is expected to generate
65 megawatts of clean, renewable wind energy
annually, or the equivalent of 1:
39,426
gas-powered passenger
vehicles driven for one year
34,473
homes electricity use for one year
977
railcars worth of coal burned
In FY2022 we purchased and installed a

1.1-megawatt solar array at our Perris, California,
Distribution Center. The rooftop system was
the first instance of Ferguson owning renewable
energy assets within our distribution network and,
in year one, the project offset 1,089 metric tons of
carbon dioxide – equivalent to removing roughly
242 passenger vehicles from the road per year1
.

Additionally, we purchased a solar array for our
Phoenix Distribution Center, and are securing LEED
Silver BD+C certification – further demonstrating
our commitment to integrating sustainability
considerations into new constructions.

Renewable energy procurement
Sourcing renewable energy at scale is important
to Ferguson because this is where we believe we
can have the greatest impact on our operational
emissions within our target timeline to FY2026.

This allows us to address our Scope 2 emissions
and opens us up to longer-term, deeper
decarbonization beyond our current FY2026 goals.

We’re making energy-efficient upgrades across our
facilities, investing in onsite solar and supporting
offsite renewable energy opportunities through
a Virtual Power Purchase Agreement (VPPA) that
provides clean, renewable energy to the grid for
its consumers. A VPPA is a long-term contract for
renewable energy between a buyer and a power
project developer.

In FY2023, Ferguson signed a VPPA with
ENGIE North America for a portion of the electricity
generated by the Century Oak wind project
in Callahan County, Texas, roughly 160 miles west
of Dallas. This project is anticipated to accelerate
Ferguson’s progress towards our carbon reduction
goals and provide local economic impact and benefits
to this small community.

Sustainable building management:

Facilities upgrades
The energy-efficient management of our
buildings and operations is one of the key
factors in working to ensure our organization
maintains a more sustainable footprint.

Facilities upgrade projects are planned and
implemented each year to reduce energy
consumption and carbon emissions while improving
facility performance and reducing operating costs.

In FY2023, two major initiatives were undertaken:

LED lighting retrofits and HVAC replacements
for Ferguson-owned equipment throughout
North America.

Across 123 LED lighting retrofit projects,
we assessed the total installed and replaced
wattage, and the estimated annual “burn hours” –
the amount of time the lights are expected to be
turned on each year – to calculate the amount of
electricity and associated carbon dioxide emissions
that could be saved. By retrofitting LED lighting,
we estimate we’ve made annual savings of more
than 3.7 million kilowatt hours of electricity and
avoided more than 3.3 million pounds of carbon
dioxide emissions.

We also assessed savings that could be made
by replacing a total of 121 pieces of HVAC
equipment across our operations – including
electric air conditioning equipment, electric
heating equipment and gas-fired heating
equipment. By replacing this equipment, we
estimate we’ve made annual savings of more
than 130,000 kilowatt hours of electricity,
more than 800 therms of natural gas and
avoided more than 115,000 pounds of carbon
dioxide emissions.

Minimizing our environmental impact (continued)
Avoided emissions:
115k
pounds of carbon
dioxide emissions
avoided by replacing
121 pieces of HVAC
equipment across our
operations.

3.3m
pounds of carbon
dioxide emissions
avoided by retrofitting
LED lighting.
1 Calculated in accordance with EPA Greenhouse Gas
Equivalencies Calculator.
18 Ferguson
ESG Report
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Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
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Managing climate risks and opportunities
Risks Opportunities
Increased pricing of GHG emissions
Projected cost of a carbon tax on Ferguson’s
operations under multiple climate scenarios
through 2030, 2040 and 2050.

Increased severity of
extreme weather events
Leveraging impacts from historical extreme
weather events to project additional impact
in the future by peril, geographic region or
asset types.

Rising mean temperatures
Change in facility cooling electricity demand
and associated costs; Change in energy costs
from transition to electric vehicles.

The climate-related risks outlined have the
potential to impact our business in several
ways – including increasing operational
expenses, increasing the cost of the products
we sell and disrupting our supply chain.

We’ve assessed our strategy by taking
into consideration different climate-related
scenarios. This process has enhanced our
strategic conversations about the future by
considering, in a more structured manner,
what may unfold that is different from
business-as-usual.

We’re working to expand our knowledge
of and responsibility for encouraging the
adoption of sustainable and energy-efficient
products and solutions across the entire
sales force. Our Environmental Leadership
Council works to influence our direction of
focus and investment approach, by helping
to spur innovation within our supplier base
and encouraging our manufacturers to create
more sustainable products and solutions.

We engage with subject matter experts
throughout the business to ensure
sustainability considerations are embedded
in our strategy, consistent with the
recommendations of the Task Force on
Climate-Related Financial Disclosures
(TCFD). You can read our TCFD disclosures
in full on pages 55 to 60.

In alignment with the TCFD framework, and through scenario analysis, we’ve identified the following climate-related risks and opportunities. While the climate-related risks we identified are not material when applying the same threshold as to our other enterprise risks, we continue to monitor these risks closely.

Development/expansion of low
emission goods and services
Heat pump space heaters; Heat pump
water heaters.

Use of lower emission
energy sources
Evaluating climate risk across acute and
chronic perils, along with solar energy
generation potential at existing buildings and
future market distribution center locations.

Use of public sector incentives
Evaluating eligibility for federal and local
policy incentives to support internal transition
to low-carbon operations.
19 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
40 Agenda Item #9.2:

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Our Environmental Product Strategy
Our strategy in action
To guide our product stewardship efforts, we work
with municipalities, civil engineers, skilled trade
professionals and other important stakeholders
and decision makers to help us identify and offer a
greater number of sustainable products and solutions
for our customers. Considering the impacts of our
inventory helps us effectively meet the needs of
the ever-evolving markets we serve. Over the past
year, we’ve created and developed a strategy for our
HVAC, water heaters, plumbing, lighting, appliances
and stormwater management categories – guiding
associates on recommending and implementing the
most efficient products, based on the application.

We’re also increasing the visibility of sustainable
products across our digital channels. By enabling
customers to shop online based on sustainable
attributes, we’re making it easy to find the right
products for any project. Our investment in the start-up Pearl Certification, a third-party certification agency, provides us with another way to help homeowners find
sustainable products that add value to their homes.

In addition, we launched a new HVAC Thermostat
Recycling program in FY2023, encouraging customers to
recycle their old thermostats and replace them with smart ones. The program was rolled out across 84 branches,
and more than 2,800 thermostats were recycled – with
almost $500,000 in sales of replacement product.

With smart thermostats averaging 8% annual energy
savings, we estimate customers are saving $50
annually per household – or $140,000 total annual
savings for homeowners thanks to our program.

The aim of our Environmental Product Strategy
is to work with supplier partners to expand
the range of available product choices, and to
grow awareness of sustainable products and
solutions throughout our customer base.

We intend to achieve this through three areas of focus:
1 Educate
our associates
Training associates
across the
organization on the
value of sustainable
practices by
building subject
matter expertise.

Doing so enables our
associates to guide
our customers to
sustainable solutions
that meet their
project needs.
2 Support
and guide the
customer
Educating our
customers about the
value of sustainable
practices and
providing visibility of
the incentives and
rebates available to
help offset the cost of
their project.
3 Engage
the industry
Engaging our supplier
partners to
collaborate on
bringing sustainable
solutions to market.

Connecting with
industry organizations
that have a pulse on
sustainable and highefficiency products,
and helping to amplify
their efforts.
~
of Ferguson’s revenue was
$3b
attributed to third-party-certified*
sustainable products
Making simple changes in ways to promote
our Environmental Product Strategy have
large impacts. The thermostat recycling
program was well received and supported
by all stakeholders – and we converted
dealers from non-connected thermostats to
Smart Energy Rated products in the process.

Programs like this allow our teams and
customers to participate and get involved.

Laura Cozart,
ELC member and Senior Category Manager
* Third-party certifications, includes
Energy Star, WaterSense, Green Seal,
ECOLOGO, EPA Design for the Environment
and Forest Stewardship Council.
20 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
41 Agenda Item #9.2:

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Building water-resilient communities
Water is core to our business and flows
through everything we do. We have a unique
opportunity to provide, preserve and protect
water for present and future generations.

At Ferguson, we believe we can have the
greatest impact by delivering products and
solutions that help solve critical water issues.

These include solutions like smart meters, leak
detection and predictive analytics, lead line
identification, WaterSense products, green
infrastructure and pollution prevention as well
as tools to encourage water reuse and more.

Through our deep relationships
and proven partnerships, we
have insight into what is needed
to address issues.

We believe better long-term solutions can be found
in partnership than alone. Ferguson is a relationship
business – our associates know our customers and their
needs well. We have long-standing partnerships with
communities, municipalities and nonprofits that allow us to truly understand what is necessary to solve problems and create solutions that meet the requirements of
existing and emerging issues – including infrastructure, adaptation, conservation and water stress.

We aim to provide solutions to today and tomorrow’s water issues by:
1 Adapting for a more
sustainable future
To avoid mounting losses
and protect communities,
accelerated action is required to
adapt to higher temperatures,
rising sea levels and increased
extreme weather events. We’re
taking time to understand these
changing patterns and provide
futureproof solutions which help
us better serve communities,
protect the environment and
strengthen Ferguson for the
long term.
2 Efficient water
management
Fresh water is a limited
resource, making water
conservation an important
factor for the environment and
communities. We’re finding
ways to efficiently manage
the supply, use, reuse and
disposal of water within a
community through solutions
like leak detection, WaterSense
products, graywater, advanced
metering systems and more.
3 Sound water
infrastructure
Across North America,
many areas – like Jackson,
Mississippi and Flint, Michigan
– are facing a water crisis,
with fragile water systems and
antiquated infrastructure that
is unsafe for residents, or lack
infrastructure entirely. We’re
working to support communities
in building resilient water
infrastructure and provide
access to safe drinking water
and proper sanitation.

Sterling Natural Resources Center
The Sterling Natural Resources Center
(SNRC) is a new state-of-the-art
wastewater treatment plant in Highland,
California. The Center will not only recycle
water to replenish local groundwater but
will also convert both wastewater solids
and food waste into renewable energy
and organic fertilizer. It will also serve as a
community center for education and local
events. Ferguson worked collaboratively
with the contractor and engineering firm
to provide value-engineered solutions to
ensure the customer’s project was simple,
successful and sustainable.

Extending our community partnership with IAPMO
Since 2019, we’ve been working with the International
Association of Plumbing and Mechanical Officials
(IAPMO) and the International Water, Sanitation and
Hygiene Foundation (IWSH) to provide support for
the more than 2.2 million Americans living without
access to clean water and proper sanitation, and
to draw attention to the growing water crisis in
the U.S. In FY2023 we renewed and extended our
commitment with IAPMO to broaden our scope of
influence and impact through industry research and
plumbing action-oriented projects in communities
across the U.S. Going forward, we will also
collaborate on awareness and educational events that
draw attention to water and wastewater challenges
in the U.S. and demonstrate the importance of the
plumbing industry in protecting public health.
21 Ferguson
ESG Report
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Ferguson
Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
42 Agenda Item #9.2:

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Right-sizing and upgrading water heaters
We’re helping customers conserve water by
right-sizing and upgrading end users’ water
infrastructure. We have 35 teams within our
Commercial Customer Group that can audit the
utility demand of end users – and they’re especially
talented at measuring the flow of hot water and
overall domestic water consumption.

We audited more than 400 mechanical rooms
in FY2023 and have already helped upgrade
hundreds of water heaters – helping owners
save 30% on average on energy consumption.

We’ve also helped upgrade older booster pump
technology, resulting in an 80% energy reduction
in most projects.

Building water-resilient communities (continued)
Water stewardship
With the Infrastructure Investment and Jobs
Act (IIJA) in the national spotlight, the Federal
Government is working to improve and expand
water resources and allocating funds for water,
wastewater and related resiliency projects.

Ferguson is helping guide municipalities to
experts who can help with applications for these
funds to support a range of water infrastructure
projects. Our work includes having a team
dedicated to helping municipalities better
understand how funds are allocated and
distributed through the IIJA for water projects.

Working with sales teams in 16 qualifying counties,
we connected with customers and educated them
on available grant funding that could support their
project needs and followed up to offer relevant
products and solutions.

Delivering sustainable solutions
With climate change leading to increased instances
of intense rainfall and flooding, it is crucial to have appropriate infrastructure and systems in place
to manage stormwater effectively. Through our
expertise in design, construction and maintenance
of stormwater management systems, we enable
our clients to mitigate flooding risks, prevent water
pollution and protect nearby ecosystems.

By recommending innovative products and
highlighting potential solutions, our Waterworks
Customer Group supplies valuable advocacy
during large, planned water infrastructure projects
for a wide range of residential, commercial and
municipal applications. We build relationships with
municipalities and take away valuable lessons on
access to green infrastructure and improved water
quality that can be applied across the U.S.

Through our involvement in green infrastructure
projects, Ferguson has delivered positive
water impacts, including improved stormwater
management and environmental education.

As green stormwater infrastructure initiatives
expand within the water industry, we will continue
to work with other municipalities to deliver new
sustainable opportunities.

Funding-to-Finish: Identifying
new opportunities in Florida
Our Funding-to-Finish initiative puts Ferguson in a
position to guide customers early on by connecting
them to the grant process – from applying for funding
to finishing the project. It’s an example of how we’re
expanding our role, getting involved earlier and
guiding customers throughout their entire journey.

In Florida, our Strategic Infrastructure Business team
– led by Dave Hill, Director of Business Development
– identified an opportunity to help rebuild stormwater
and wastewater management systems that had
sustained damage due to Hurricane Ian or Hurricane
Nicole in 2022.

Ferguson’s investment in our
division and the teams that perform
mechanical room audits demonstrates
our commitment to helping our
customers conserve water and meet
their energy efficiency goals.

Bryan Payne,
ELC member and Director
– Mechanical
Solutions Division
22 Ferguson
ESG Report
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Ferguson
Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
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Recycle and reuse
Our distribution centers are
taking scraps from the Packsize
machines and turning them
into filler material that can be
used in smaller packs.

Delivering packaging efficiency
In FY2023, our Packaging team worked
with associates across our network to
identify changes that would improve
efficiency and waste reduction, while
having minimal operational disruption.

Mitigating product damage
to reduce waste
Our primary objective this year was to ensure
product arrived undamaged – impacting
both our cost and waste reduction efforts.

Damaged product equals unnecessary
waste taking up landfill space, in addition
to the added cost and carbon emissions of
shipping replacements.

We’ve improved the packaging for selected
products and have reduced the sizes of boxes
produced by our machines. Some products were
packed in boxes that were too big – allowing
for too much movement during transit, as well
as material waste – so we worked directly with
supply chain teams to make changes.

We’ve also established sound testing practices
for certain products with high damage rates, to
help confirm our damage reduction efforts and
improve our packaging design.

Reducing total material used
Packaging efficiency is another focus. Our goal is
to reduce the use of nonrecyclable materials, as
well as the total amount of material used, and we’ve
worked with our distribution centers to improve
our processes.

We successfully made several changes this year,
including redesigning some of our Own Brand toilet
lid packs to fit more product in shipping containers
– bringing efficiency gains and waste reduction.

By changing the unit orientation from vertical to
horizontal, we’ve increased the number of units per
stack by 35 and have reduced material in the master
carton by 0.04 square meters. Considering the high
annual volume, this is a significant saving.

Thinking outside the box
Sometimes addressing how a product is stored,
handled or transported can have a bigger impact
than a complete pack redesign. We worked with
our suppliers to make packaging changes to reduce
damage on the front end, then with our distribution
centers on handling and orientation on the back end.

We also developed better reporting to help track
damage trends to minimize future problems.

We’ve set new standards for product handling
– helping associates understand best practices
– and key partnerships have been established with
other relevant packaging companies. This allows us
to stay cost-competitive, become more efficient and
incorporate new materials that are more sustainable
– all without compromising quality.

Such initiatives start from the ground up. Many
come from associate groups who have identified
areas for improvement and are passionate about
driving change. Signature Hardware, one of
Ferguson’s Own Brand companies, has established
a Green Team to improve the sustainability of its
packaging – a project spearheaded by associates
in the warehouse.

We successfully
made several changes
this year, including
redesigning some of
our Own Brand toilet
lid packs to fit more
product in shipping
containers.
23 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Building a
better world
Leading a
responsible business
Data and
frameworks
Our commitment
to the environment
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Building a better world
Our approach 25
Empowering our associates 26
Inclusion & Diversity 29
Prioritizing Health & Safety 34
Our supply chain responsibility 36
Ferguson Ventures 37
Ferguson Cares 38
24 Ferguson
ESG Report
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Ferguson
Our approach
to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
better world
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Our approach
We exist to make our customers’ complex
projects simple, successful, sustainable –
and it starts with our associates. They’re the
driving force behind our business and the key
differentiator in how we achieve success.

We prioritize our associates’ health & safety and
wellbeing, and make concerted efforts to drive greater
inclusion & diversity across our organization.

Read more about our strong focus on health
& safety and how we’re further reducing
safety-related risks on pages 34 to 35.

Engaging our associates, ensuring their wellbeing
and supporting their career development improves
their ability to serve our customers and suppliers.

Read more about how we’re supporting associate
wellbeing and career development on pages 27 and 28.

And by working together as a team to deliver
solutions to social challenges, we take care
of the communities we serve.

Read more about Ferguson Cares, our community
engagement program, and how we’re focused on
three key areas: clean water and sanitation; housing;
and the skilled trades on pages 38 to 39.

Our culture of strong values and interpersonal
relationships is what allows us to make all this happen.

It’s our people, expertise and unique position within
the value chain that set Ferguson apart.

I trust in this
company to treat
me fairly as its
customer.

America’s Most
Trustworthy Companies
Ferguson was named one of
America’s Most Trustworthy
Companies 2023 by Newsweek –
as voted for by 25,000 U.S.
residents. This award recognizes our
efforts to build a better world
and reiterates the importance of our
mission. It’s an acknowledgement of
the positive impact we’re having for
our associates, our customers
and suppliers and our communities.
25 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
better world
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Empowering our associates
from Ferguson to have the greatest impact and
feel engaged in the work they do every day.

The key issues raised by associates were
around communication and career growth,
and our action plan allows us to make
improvements in both areas. As a result, we’ve
launched monthly spotlight learning programs
for all levels of leadership and have introduced
formal and informal mentoring programs.

We also engaged with our associates through
a variety of listening sessions, focus groups
and additional surveys to understand their
specific and unique needs. We also worked
to improve communication at every level
in the organization, including reaching our
nonwired associates.

To improve retention of our current associates,
in FY2023 we launched two culture campaigns.

The first, ‘Together We Build Better Careers,’
focused on driving awareness around our
career development philosophy, while
educating and engaging our associates
to own their career growth.

The second campaign focused on customer
service excellence, reinforcing with associates
what customer service means at Ferguson,
what our customers expect from us, how we
measure success and their role in helping us
achieve this. We also spotlighted exceptional
associates who model our values and exceed
customer expectations.

Together, these campaigns generated more
than 68,000 internal interactions and reached
associates across our entire organization
– helping promote our culture and values, and
emphasizing the high levels of engagement of
our associates
Our associates are the heart of our business. From the
skillsets they possess to the dedication and collaborative mindset they embrace, our associates are fundamental in helping create industry-leading solutions and long-term value for our customers. We are dedicated to fostering a culture that is safe, inclusive and engaging for our associates to grow their careers.

Our company is built on an associate base with
decades of expertise that is virtually impossible
to duplicate. A mix of internal opportunities
and external hires, blended with new talent
gained through acquisitions, allows us to bring
the best people to Ferguson – broadening the
experience, knowledge and diversity of our
leadership teams and overall workforce.

Engaging and retaining
our associates
We demonstrated our commitment to listening
to and engaging with our associates through
our latest U.S. Engagement Survey, which
had more than 23,000 responses – the
highest response rate to date, exceeding U.S.
benchmarks in all categories.

Using the data from this survey, we created an
action plan focused on what associates need
We are
dedicated
to fostering
a culture
that is safe,
inclusive and
engaging
for all of our
associates.

Attracting the best talent
Our hiring process ensures we continue to
foster a culture of innovation and acceptance
through differences in thought, experience
and perspective.

In FY2022 we created a strategic plan to
develop a more diverse talent pipeline
and implemented systems that review our
job postings to ensure we’re using more
inclusive language that resonates with all
potential candidates.

And in FY2023, we executed the first phase
of that plan by adding three new partnerships
with Historically Black Colleges and
Universities (HBCUs) – Norfolk State University,
Alabama A&M University and Prairie View A&M
University – to our campus recruitment efforts.

We also introduced technology to ensure our
job postings have farther reach. We’re now
able to advertise our open roles to a more
diverse talent pool, while both our job postings
and communications to potential candidates
are more inclusive and accessible.
26 Ferguson
ESG Report
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Ferguson
Our approach
to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
better world
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Empowering our associates (continued)
Defining our promise
with a new Associate
Value Proposition
To boost attraction and retention, and in
partnership with frontline associates and
a leadership advisory group, we finalized
our new Associate Value Proposition (AVP).

Our AVP defines our promise to current and
prospective associates, positioning Ferguson
as an employer of choice.

The AVP’s core attributes – shared purpose,
belonging, resilience, wellbeing and growth
– are organizational promises outlining the
value associates gain in their life from a
career at Ferguson.

FY2023 was year one of a three-year strategy,
and we’re now testing the AVP in the field to
ensure it resonates. We’re also reviewing the
HR processes that bring it to life or present
an opportunity to do so.

Compensation and benefits
We understand that our company thrives when
our associates are engaged and healthy, which
is why we go out of our way to take care of
our associates and their families. Our goal is to
support a comprehensive program that focuses
on key pillars of a holistic benefits package.
$
in wellness incentives
4m
to encourage a
healthy lifestyle.
$
on associate recognition
5m
through our PERKS
program in the US.

We design our associates’ total reward
packages to be competitive, regularly reviewing
the structure of our incentive programs to
make sure they align with our talent attraction
and retention policy, exemplify our purpose
and values and incentivize our associates to
take ownership of their performance. We’re
committed to rewarding our associates based
on the delivery of business objectives and
outstanding individual performance.

We have a number of digital tools and
resources to help our associates access the
information they need, when they need it
– including 24/7 online access to our benefits
hub, mental health care resources and doctors
and licensed therapists.

Ferguson’s 401(k) Retirement Savings Plan
helps our associates build towards retirement,
with matching contributions from the company.

We also offer an easy-to-use asset allocation
program, available at no cost, that can help
associates choose their retirement investments.

Each year, Ferguson offers eligible associates
the opportunity to participate in the Employee
Share Purchase Plan and a variety of other
wealth-building and financial-protection
benefits – including auto and home insurance,
identity protection, commuter benefits, student
loan refinancing and pet insurance.

In FY2023, due to the tremendous work of
our associates, and to support them with the
impact of inflation, eligible hourly and salaried
associates received a one-time company
inflation-based payment. Ferguson also
absorbed all of the medical premium cost
increases, passing along the savings to our
associates and their families.

Associate wellbeing
Associate wellbeing is a critical aspect of our
AVP, and includes physical, emotional, financial
and social wellbeing.

In FY2023 we provided associates and their
families with access to mental health resources
and programs including: four sessions
around mental health through our Employee
Assistance Program, which we plan to increase
in number next year; three live mental health
and wellbeing seminars for managers; and
a Mental Health Toolkit to help managers
understand, navigate and support mental
health at work.

When it comes to physical wellbeing, we
provide associates with wellness incentives
to encourage a healthy lifestyle – including
access to the Castlight app, which helps tackle
stress, anxiety, weight management and
tobacco cessation, and offers associates the
chance to earn rewards for healthy activities.

Associates are also offered paid time off
for wellness.

Associate recognition
In the coming year, we will comprehensively
review our PERKS associates recognition
program. This will include providing our
nonwired associates – who do not work in an
office environment – with equal access to the
platform, in an effort to improve engagement
across the organization.

We currently have several other established
recognition programs – including the
President’s Club, the President’s Circle
and the President’s Gallery – where our topperforming sales associates and managers receive recognition. These programs
demonstrate our appreciation for our
associates and recognize the exceptional
performance and outstanding contributions
they make to support profitable growth in
our business.
27 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
better world
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Training, development
and leadership
Ferguson’s business is consistently evolving,
and we recognize the importance of developing
superior skillsets within our organization
while supporting our associates with the tools
and training they need to deliver value to
our customers.

Our associates want development that prepares
them for the jobs they do every day and that
sets them up for future career opportunities.

By providing our associates with learning
and development opportunities that promote
short- and long-term advancement, we help
ensure our top talent can grow their careers
at Ferguson.

In FY2023 we invested further in leadership
development across frontline, mid-level and
senior leaders – with 450 leaders taking part
in programs across the organization. And, as
part of our succession planning process, we
conducted leadership assessments for 50
new leaders.

We also kicked off year two of our Sales
Leadership Program (SLP), which accelerates
the development journey of our early-career
associates by providing them with authentic
experiences across multiple customer groups,
establishing long-lasting relationships and
encouraging connection to our company
through our values. The program prepares
Ferguson’s talent pool to fill critical frontline
sales leadership roles in our organization.

These programs led to improved confidence
in leadership capabilities, observable
improvements in leadership behaviors,
positive impacts to team goals and increased
associate engagement. Associates learned
how to understand and address key leadership
challenges, how to build a leadership network
and improved their performance in leadership
fundamentals including coaching, delegation
and execution of strategy.

Empowering our associates (continued)
In FY2023, Ferguson’s
learning and development
efforts saw:
160k
total hours of training delivered
12k
hours delivered live
(including online)
148k
hours completed on demand
via digital platforms
7k
unique blended learners, combining
face-to-face and digital sessions
Training APEX award
For the second year running, in
FY2023 Ferguson was awarded a
Training APEX Award by Training
magazine. Ferguson’s learning and
development efforts – focused on
redefining our leadership development
framework and increasing associate
engagement scores – were key to
earning this recognition.

Training magazine is known as the
industry standard for professional
development, training and human
resources, and APEX winners are
celebrated for developing and
implementing the most successful
learning and development programs
in the world.

The technology infrastructure
of our training programs was
one of the shining areas of
the application. This includes
using innovative approaches
to teaching content such as
gamification and simulations.

Kerrie Watson,
Ferguson’s Talent Program Manager
28 Ferguson
ESG Report
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to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
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Inclusion & Diversity
Passionate, diverse associates are the heart of Ferguson.

We believe the range of perspectives and experiences
fostered by an inclusive and diverse organization gives us a competitive advantage – especially when shaped
by a workforce that reflects the communities we serve.

Our Inclusion & Diversity strategy
Ferguson’s Inclusion & Diversity (I&D) strategy was
created in partnership with our Executive Committee,
our business leaders and our associates, and was
benchmarked against competitors and companies
known for their diversity programs.

Ferguson’s I&D Council oversees the evolution of our
strategy and is responsible for aligning our programs
with Ferguson’s vision, mission and business strategy.

Our I&D strategy focuses our efforts within our
framework of developing a diverse workforce and
an inclusive environment. Our goal is to execute a
strategy that includes attracting diverse associates,
developing associates to reach their full potential,
and engaging and retaining the best talent – all
contributing towards creating and maintaining a
culture of inclusion where all associates can bring
their true authentic selves to work every day.
29 Ferguson
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Our approach
to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
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Working towards greater diversity
In line with our I&D strategy, our aim is to achieve
year-over-year improvements in representation of
diverse groups and to reduce associate turnover.

In FY2023, we created an I&D Solutions Guide
to provide people managers with the tools they
need to lead inclusively and continue to create an
environment where all associates are treated fairly
and feel a sense of belonging. The guide serves as
a starting point that will provide our leaders with
I&D best practices and establish ideas to spark
creative solutions.

We encourage associates to share ‘diversity
moments’ at the start of all meetings, to help nurture
an inclusive environment. We’ve also provided a
comprehensive collection of educational materials to
select from that highlight all aspects of diversity and inclusion, to help us continue to build awareness in
this space.

In addition, in FY2023 we focused on updating our
personal information disclosures by adding a nonbinary designation to our gender fields, as well as the ability for associates to include gender pronouns
within their company profiles and the option to
disclose their sexual orientation.

Inclusion & Diversity (continued)
We encourage associates
to share ‘diversity moments’
at the start of all meetings
to help nurture an inclusive
environment.
30 Ferguson
ESG Report
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Ferguson
Our approach
to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
better world
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Unconscious bias training
Educating our people on critical I&D topics is a
key part of how we’re strengthening our culture of
inclusion and acceptance. At the heart of this effort
is our desire to continue to build on our culture of
belonging for all, so that everyone at Ferguson can
achieve their fullest career aspirations, irrespective
of race, color, religion, gender, age, sexual orientation, marital status, disability or any other characteristic
that makes them unique.

Building on the momentum from previous years,
5,300 associates have voluntarily completed
unconscious bias training with a focus on reducing
bias in decision making, increasing empathy in
personal interactions and creating environments
that foster mutual respect.

We strive for our leaders to become more familiar with
the everyday behaviors needed to identify, engage
and advocate for diverse talent – improving business
results and operational success by proactively building, maintaining or repairing trust in the workplace.

These programs have helped us identify bias where
it occurs in our own thinking and in our workplaces,
to cultivate connections with those around us to help
expand our understanding and improve our decisionmaking, and to engage with care and boldness when addressing biases that limit people and constrain
performance. Mitigating unconscious bias will help
take us to the next level and unleash our full potential as leaders and associates.

Here’s what our
associates had to say:

What resonates with me is
the amount of possibilities
within our organization and
senior leaders who care
enough to invest in us to
create opportunities with
an open door policy.

The FORWARD program
is truly a great asset for
future leaders.”
Seeing senior leaders take
the time to step into the
room and engage, elevated
the program. In addition,
it spoke to how invested
Ferguson and the senior
leadership teams are in
developing the next level
of leaders.

Inclusion & Diversity leadership
development programs
We continued our investment in various development
programs to create and foster a diverse leadership
pipeline at Ferguson. In FY2023 we added three new
transformational learning experiences designed to
equip female leaders at Ferguson with leadership
strategies that support their career aspirations –
Amplify, Ignite and Breakthrough – and ran our
LIFT and FORWARD programs to develop talent
from diverse ethnic and racial backgrounds for a
second year.

These programs intentionally develop key talent
identified through Ferguson’s annual performance
review and succession planning processes –
recognizing the unique challenges and barriers to
advancement and providing the tools, capabilities
and networks participants need to achieve their
professional aspirations.

Inclusion & Diversity (continued)
89%*
of our workforce agreed
that they are treated with
dignity and respect in the
workplace.
* 2023 Engagement Survey
31 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
better world
52 Agenda Item #9.2:

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LEAD (Listening, Empowering and Advocating for
Diversity) strives to foster a workplace where our Black associates can thrive by bringing diverse perspectives
that contribute to Ferguson’s business objectives.

LEAD’s FY2023 highlights included:
• Introduced 10-Minute Coffee chats focusing on
difficult conversations such as race and gender.
• Participated in Habit for Humanity builds
across the U.S.
• Launched the LEAD Buddy program to
improve engagement and retention with
newly hired associates.

LEAD’s focus in FY2024 will be on further
development opportunities for associates.

EmpowHER’s goal is to provide an inclusive
environment where women achieve their professional
and personal goals through support, networking,
mentorship, development and empowerment.

In FY2023, EmpowHER’s highlights included:
• Gained new fertility benefits for associates and
championed free period products for all locations.
• Educated membership on finance management,
executive presence and building your
personal brand.

Throughout FY2024, EmpowHER will continue
looking across the organization and providing
education for women.

Our BRGs promote diversity, openness,
understanding and inclusiveness, allyship and strive
to provide long-term connection among associates
– as well as business benefits to Ferguson. Each BRG
has an Executive Committee Sponsor, Chair and
leadership team who establish the group’s priorities
– as voted on by group members.

Our separate BRG Advisory Team comprises two
associates from each BRG, and works directly with
our Ferguson Cares program to leverage insights
and experiences from our associates to ensure our
company’s philanthropic efforts are aligned with our
focus areas and I&D strategy.

Our current BRGs are LEAD, EmpowHER, Building
Pride, VALOR and HOLA.

Expanding the influence of our
Business Resource Groups
Ferguson’s Business Resource Groups (BRGs) provide
our associates with opportunities to find like-minded
people, share common experiences, build allyship
and strengthen Ferguson’s culture of inclusion and
belonging within our organization. Membership is
open to all associates and participation is voluntary.

Our BRGs are also integral to our community
engagement efforts, taking part in community service
in close collaboration with Ferguson Cares.

Inclusion & Diversity (continued)
Christine Dwyer,
Ferguson’s Senior Director
of Communications
and PR, and the chair of
our EmpowHER BRG,
received PR News’ Top
Women in PR award in the
changemaker category.

She was honored among
the supportive, innovative,
and inspiring women
making an impact on their
respective organizations
across the nation.
32 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
better world
53 Agenda Item #9.2:

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In FY2023, VALOR’s highlights include:
• Partnered with Troopster to build and send
400 care packages to active troops overseas,
and raised money for the organization.
• Worked with the Ferguson recruitment team to
evaluate hiring needs for veterans transitioning
from the military into civilian life.
• Launched a mentorship program for
VALOR members.

VALOR is focused on providing resources for
military personnel that are transitioning into
civilian life, along with support for their spouses,
throughout FY2024.

HOLA (Hispanic Or Latin American) is our newest
BRG, launched in January 2023 to support members
of the Hispanic and Latin American communities.

HOLA’s mission is to mitigate barriers and promote a
deeper understanding of the rich history and cultures
within Hispanic and Latin American communities.

In FY2024, as well as exploring from a business
perspective how it can positively impact our
company’s performance, HOLA will take steps to
create a sense of community and belonging. It will
also provide access to learning and professional
development opportunities for Hispanic and Latin
American associates – including educational
sessions with guest speakers, workshops on career
progression – and will assess how we can improve
our Spanish-speaking resources for associates and
customers alike.

Building Pride aims to create a safe, inclusive
workplace that empowers LGBTQ+ members and
allies to enhance their professional growth and
achieve organizational goals.

Building Pride’s highlights in FY2023 included:
• Led the non-binary designation and gender
pronoun campaigns.
• Participated in multi-city Pride events including
Tampa, Portland, Oklahoma City, Cincinnati,
Atlanta and Hampton Roads, Virginia.
• Created a partnership with Build Out Alliance
to drive awareness of our business within the
LGBTQ+ community.

In FY2024, Building Pride will focus on a new
partnership with Build Out Alliance, which promotes
and advocates for the LGBTQ+ community within
the building design and construction industries.

VALOR (Veterans and Allies for Leading
Organizational Results) is a dedicated community
of associates with a shared passion for recognizing
the contributions and honoring the sacrifices of those
who have served and their families. Members of
VALOR seek to promote awareness, encourage
gratitude and foster camaraderie and a sense of
connection based on shared experiences.

Inclusion & Diversity (continued)
Our Inclusion & Diversity policy
Ferguson is committed to promoting diversity
and creating an inclusive workplace where all
associates can thrive. Key to this is our Inclusion
& Diversity Policy which aims to create an
inclusive culture and accessible environment,
where associates can reach their full potential,
contribute effectively and share their unique
ideas and insights. Ferguson also expects its
suppliers and vendors to share its commitment
relating to inclusion and to contribute to
its progress.

Our Equal Employment
Opportunity policy
Ferguson provides equal employment
opportunities to its applicants and associates,
as well as growth opportunities to its associates.

Ferguson recruits, hires, transfers, promotes,
compensates, trains, terminates and makes
all employment decisions about applicants
and associates without regard to their race,
color, religion, national origin, ethnicity, age,
sex, marital status, lawful alien status, physical
or mental disability, veteran or marital status,
sexual orientation, gender identity or expression,
genetic information, pregnancy or any other basis 65 protected by law. %
of our senior leaders
are engaged in a BRG
400
care packages built and sent
to active troops overseas
More than
33 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
better world
54 Agenda Item #9.2:

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In FY2023, to further improve material handling
ergonomics, we examined the tools and training
programs we use in our locations and provided
recommendations to help give our associates
more opportunities to rest. This included rethinking
work rotations within branches, regularly moving
associates between job roles to help mitigate
and alleviate sprains and strains associated with
repetitive work.

Safety training
Our health & safety training is designed to encourage
associates at all levels to go beyond compliance and
integrate safety into their daily routines. Associates in North America receive annual training on Expected
Safe Behaviors to ensure they understand and can
demonstrate them on a daily basis – plus enhanced,
ongoing, role-specific training through hands-on, taskspecific job hazard analysis training.

In FY2023 we revamped our training programs,
focusing more on Ferguson and the work we do
– speaking more directly to the inherent risks our
associates face, while at the same time making
such training more efficient.

At every location, it’s critical that our associates are well-informed and resourced with the appropriate
equipment and tools to protect themselves and those
around them. And, through continuous investment in
health & safety, we strive to mitigate the risk of onthe-job injuries. As we collectively strive to achieve the common goal of an incident-free workplace, it’s
the responsibility of every associate to contribute
by promoting safe work practices in our day-today activities.

We actively engage with our associates, promoting
a strong safety culture by empowering them to
make safe decisions. Ferguson’s Field Safety
Organization enables more direct engagement with
local branch leadership teams on health, safety and
environmental issues.

In the field, our Territory Safety Managers oversee
areas such as material handling and training, and
develop and execute cultural change and technical
learning programs. We depend on our associates
to hold each other accountable and drive our safety
culture by conducting safety observations which
serve to reinforce good safety practices.

The expectations outlined in the policy apply to all
locations, including our headquarters. The committee
meets every two months and provides regular reports
to the CEO.

When the company recognizes an increase or trend
involving safety practices, we issue a company-wide
Safety Stand-down, a voluntary pause in day-to-day
operations to refocus on and reinforce our First in
Safety priorities.

We also incorporate ‘safety moments’ before our
meetings, which are brief, informal safety discussions
and an important part of our culture. And in FY2023,
we established safety committees in branches and
distribution centers with 50 or more associates –
encouraging greater engagement at the local level.

Safety at all locations
At Ferguson, we always strive to conduct business
responsibly and to protect the health & safety of our
associates and customers. As part of our commitment
to corporate responsibility, we focus on continuous
improvement in health & safety performance
throughout our operations.

Strengthening our
First in Safety culture
Our dedication to safety empowers our associates
to understand their contributions to a strong health
& safety culture. Our high standards for safety,
expected safe behaviors and global safety rules and
enforcement processes enable us to drive continuous
improvement in our health & safety performance.

Our First in Safety culture is supported by a
commitment from our senior leadership, strong
safety engagement from all management levels,
a robust engagement program for all associates,
allocation of safety resources and the deployment
of dedicated safety professionals in the field.

Health & safety is on the agenda of each scheduled
Executive Committee meeting.

To support our culture, Ferguson’s Executive Health,
Safety and Environment Committee assists our
leadership in fulfilling its responsibilities to provide oversight and support of the company’s Health &
Safety Policy that sets out our detailed minimum
standards and standard operating procedures.

Prioritizing Health & Safety
We place a high priority on creating a safe and healthy work environment for every member of the Ferguson family.

Safety is among our values and remains at the forefront of our decision-making processes – and customers and suppliers alike see this as an important factor in doing business with us.

Armateck launched
As part of our commitment as a leader in safety,
last year we also introduced Armateck, our safety
and PPE Own Brand. Armateck is forged under
the principles of quality, strength and ingenuity
and is the first Own Brand product offering to
cross nearly all of our customer groups.
34 Ferguson
ESG Report
We are
Ferguson
Our approach
to sustainability
Our commitment
to the environment
Leading a
responsible business
Data and
frameworks
Building a
better world
55 Agenda Item #9.2:

Page 277 of 369 ends

Sonoma City CouncilFebruary 7, 2024

Sonoma City Council
February 7, 2024