Agenda packet, regular meeting — Union City City Council, March 14, 2023 (part 2 of 3)

EXHIBIT A
Union City Transit Maintenance and Operations Project, City Project No. 21-07

SCOPE OF SERVICES
MV TRANSPORTATION SERVICES, INC. (“CONTRACTOR”)
For the purposes of this Scope of Services, any reference to Union City Transit shall be a reference to the City.

Section 1. System Description and Objectives
The City of Union City Public Works Department, Transit Division, operates Union City Transit.

Union City Transit was founded in 1974 as the primary local transit provider for the City, the service at the time was referred to as the Union City Flea. Union City Transit has since divided into three (3) different programs, publicly known as services: Union City Transit (Fixed-Route), Union City Paratransit (Both Americans with Disabilities Act (ADA) complementary and Paratransit Plus), and Union City Flea (Microtransit pilot service through March 2023; Flea is an acronym for Flexible, Local, Easy, Access).

Union City Transit services operate within the 18.4 square miles of the incorporated city limits of Union City; Union City Transit and Paratransit primarily serves the 18.4 square miles of developed land. All services are contracted out to a third-party contractor currently under an extension set to expire on June 30, 2022.

Union City Transit Fixed-Route service currently comprises of five (5) routes seven (7) days a week. The general service hours are approximately from 4:35 a.m. to 10:30 p.m. Monday through Friday, 7:00 a.m. to 7:20 p.m. on Saturday, and 7:15 a.m. to 7:20 p.m. on Sunday; there is no service on seven (7) holidays throughout the calendar year. Union City Transit fixed-route service will adjust its schedule to coordinate with adjustments in the regional rail provider, Bay Area Rapid Transit District (BART), timetable that typically occur in February and September; adjustments typically cause buses to leave one (1) to four (4) minutes earlier or later from the previously posted schedule.

Union City Paratransit provides required ADA complementary service according to the same schedule as fixed-route service. Union City Paratransit reservations can be made daily with the reservationist between 8:00 a.m. and 5:00 p.m., off-hour reservations may be made by leaving a voicemail message; reservations may be made up to three (3) days in advance. Union City Paratransit offers a non-ADA service to certified riders called Paratransit Plus that operates 9:00 a.m. to 6:00 p.m. Monday through Friday and same hours as fixed-route on Saturday and Sunday; the service includes an expanded service area for ADA paratransit riders to the select portions of City Council/RSA Agenda 210 Tuesday, March 14, 2023

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Fremont, Hayward, and Newark, group trips for organized senior and disabled groups, and onetime medical trips while awaiting certification.

Union City Flea, microtransit pilot service, began in May 2021. This service is funded through the Bay Area Air Quality Management District (BAAQMD) and Transportation Development Act (TDA) matching funds through March 2023. The service operates during weekday peak periods from 4:40 a.m. to 8:40 a.m. and 2:40 p.m. to 6:40 p.m. using two (2) vans and the City’s contract operator.

Paratransit eligible clients have a same-day option available to them through the City of Fremont’s Ride- On Tri-City! program. The Ride-On Tri-City! same day trip option available seven (7) days a week from 8:00 a.m. to 6:00 p.m. for trips within the Tri-City area (Fremont, Newark, and Union City). Union City Paratransit clients receive the service through taxi vouchers or transportation network company (TNC) discount codes. This service is administered by the City of Fremont with a contracted taxi company, Lyft, and a concierge service. This program will become a Union City Transit program administered by the City of Fremont using Union City owned equipment to provide wheelchair accessible vehicle (WAV) service effective January 2, 2023.

The regional bus operator, Alameda-Contra Costa Transit District (AC Transit), provides connections from the Union City BART station to Hayward, Fremont, Newark and other Alameda County locations. Segments of AC Transit are funded by Union City Transit to provide additional capacity within the City as well as connections to Community Colleges.

The regional paratransit operator, East Bay Paratransit Consortium (East Bay Paratransit) administered by AC Transit and BART, provides ADA connections for residents of Union City to Hayward, Fremont, Newark and other Alameda County locations. Union City Paratransit coordinates its paratransit service with the East Bay Paratransit to provide eligible clients with the best available option for transportation.

Union City Transit will perform planning, budgeting, marketing, and capital procurements for fixed-route, paratransit, microtransit, and WAV services. Staff will also be responsible for quality assurance and performance monitoring. Union City Transit will assume lead responsibility for marketing/public information, route planning and service policy, and preparation of system schedules and service brochures.

Union City Transit will provide all of the vehicles necessary to operate fixed-route, paratransit, microtransit, and WAV services described herein. Union City Transit will provide all fuel necessary to support fixed-route, paratransit, microtransit, and WAV operations. The parking and fueling facility is located at the City Corporation Yard.

City Council/RSA Agenda 211 Tuesday, March 14, 2023

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1. Union City Transit Fixed-Route Service
There are currently five (5) fixed-route lines in operation; this number may change in the course of the contract depending on demand, efficiency, and resources. Effective Monday, September 12, 2022, the weekday peak period demand is eleven (11) vehicles without school in session, but historically has been between twelve (12) and thirteen (13) vehicles during the weekday peak period not including vehicles on break. To meet historical demand, the service is provided by a fleet of thirty-five (35) foot low-floor compressed natural gas (CNG) buses from Orion and Gillig.

There is a total of seventeen (17) vehicles to cover all current routes and runs with one (1) recently retired to comprise a fleet of eighteen (18); on February 28, 2023, an addition vehicle will be pulled from service and retired because its CNG tanks will expire. Union City Transit is currently in the process of replacing its older CNG buses with thirty-five (35) foot low-floor battery electric buses scheduled to arrive in 2023 and 2024.

Starting Saturday, September 10, 2022, the general service hours are approximately from 4:30 a.m. to 10:45 p.m. Monday through Friday and 6:40 a.m. to 7:45 p.m. on Saturday and Sunday; there is no service on seven (7) holidays throughout the calendar year. Union City Transit fixed-route service will adjust its schedule to coordinate with adjustments in the regional rail provider, Bay Area Rapid Transit District (BART), timetable that typically occur in February and September; adjustments typically cause buses to leave one (1) to four (4) minutes earlier or later from the previously posted schedule.

Union City Transit is expecting to provide 40,897 revenue fixed-route hours per year starting with the schedule on September 10, 2022.

2. Union City Transit ADA and Non-ADA Paratransit Service Union City Paratransit provides required ADA complementary service according to the same schedule as fixed-route service. Union City Paratransit reservations can be made daily with the reservationist between 8:00 a.m. and 5:00 p.m., off-hour reservations may be made by leaving a voicemail message; reservations may be made up to three (3) days in advance. Union City Paratransit offers a non-ADA service to certified riders called Paratransit Plus that operates 9:00 a.m. to 6:00 p.m. Monday through Friday and same hours as fixed-route on Saturday and Sunday; the service includes an expanded service area for ADA paratransit riders to the select portions of Fremont, Hayward, and Newark, group trips for organized senior and disabled groups, and one-time medical trips while awaiting certification.

Union City Paratransit is expecting to provide 15,000 revenue ADA and non-ADA paratransit hours per year starting with the schedule on September 10, 2022.

3. Union City Flea (Flexible, Local, Easy, Access) Microtransit Union City Flea, microtransit pilot service, began in May 2021. This service is funded through the Bay Area Air Quality Management District (BAAQMD) and Transportation Development City Council/RSA Agenda 212 Tuesday, March 14, 2023

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Act (TDA) matching funds through March 2023. The service operates during weekday peak periods from 4:40 a.m. to 8:40 a.m. and 2:40 p.m. to 6:40 p.m. using two (2) vans and the City’s contract operator.

Union City Flea will continue beyond March 2023 with new service areas to be introduced as part of the February/March 2023 service changes. Union City Flea is expecting to provide 13,000 revenue microtransit hours per year starting with the schedule in February/March 2023.

4. Ride-On Tri-City! Wheelchair Accessible Van (WAV) Service The mission of the City of Fremont’s Ride-On Tri-City! Program is to provide safe and reliable transportation for older adults and individuals with disabilities in order to improve their access to community services and activities, to decrease their experience of social isolation, and to enhance their abilities to remain living independently in their chosen communities. The Ride-On Tri-City! Program provides the following services to eligible ambulatory and non-ambulatory program participants:
• WAV Service
• Group Trips
•
Ride-On Tri-City! Program is expecting to provide 10,700 or fewer revenue WAV hours per year starting with the schedule on January 2, 2023.

1. WAV Service
The Ride-On Tri-City! Program provides wheelchair accessible, door-to-door transportation to and from destinations in Fremont, Newark and Union City:

Fremont and Newark residents who are seventy (70) years old and older, or, Fremont and Newark residents who are unable to use public transportation (AC Transit buses or BART trains) independently due to a disability or disabling health condition.

The WAV service is specifically targeted to program participants who use wheelchairs or those who are ambulatory and need door-to-door assistance from the WAV drivers. Each program participant can access up to 30 one-way trips per month and are able to purchase WAV vouchers that in turn, are used to authorize their transportation for medical appointments, shopping/errands, social and recreational activities, and the like. The number of vouchers issued to program participants is established and administered only by the Ride-On Tri-City! Program! Program. The Ride-On Tri-City! Program can increase or decrease the number of vouchers given to program participants.

Riders can schedule rides up to three (3) days in advance. Rides are reserved on a first come, first served basis; trip requests (including any same-day trip requests) are accommodated based on City Council/RSA Agenda 213 Tuesday, March 14, 2023

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vehicle availability. Rider requests for standing orders must be directed to the Ride-On Tri-City! Program!
Program for approval prior to being scheduled. Riders may call to request trip reservations Monday through Sunday, 8am to 5pm.

Program participants must provide one (1) WAV voucher for each one-way trip taken, to and from destinations within Fremont, Newark and Union City. In the event that a program participant does not have WAV vouchers, a $4 cash fare will be collected for the one-way trip, unless the Ride-On Tri-City! Program specifically requests a complimentary ride for the passenger. Program participants may purchase WAV vouchers from the Ride-On Tri-City! Program office by mail or in-person.

Up to two (2) additional passengers can accompany the rider on his/her trip at no additional charge. Riders are required to inform the reservation agent if they are traveling with a personal care attendant (PCA) who provides needed assistance to the rider when traveling in the community or with companions. PCAs or companions are not required to have a voucher to travel but must be picked up and dropped off at the same locations as the program participant.

WAV services are in operation seven (7) days per week, 8:00 a.m. to 6:00 p.m., excluding the following holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Ride-On Tri-City! reservations can be made daily with the reservationist between 8:00 a.m. and 5:00 p.m., off-hour reservations may be made by leaving a voicemail message.

2. Group Trips
The Ride-On Tri-City! Program also provides Group Trip services for shopping and social/recreational activities. These services are available to housing complexes, social clubs, or other community organizations that serve disabled individuals or seniors.

The Ride-On Tri-City! Program arranges and provides 4-8 group trips per month. The program staff recruits program participants, coordinates group trips, and schedules trips with the service provider. Community groups/organizations requesting group trip services are required to provide their own trip leader for outings.

Group trips must be pre-scheduled and pre-approved by the Ride-On Tri-City! Program before service is provided. Group Trips can be arranged for groups of 6 or more individuals who are picked up at one location and who are taken to one or more destinations. Trip destinations, which are generally within a 25-mile radius of the Fremont Senior Center, include: grocery stores, restaurants, museums, shopping malls, parks, special events, and other local places of interest.

Group trips must depart and return on the same day; overnight trips are not permitted.

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Group Trip program participants pay $2 for each one-way trip within the Tri-City area and $5 per one- way trip outside of the Tri-City Area. Group Trips are available Monday through Friday, 8:00 a.m. to 6:00 p.m., excluding the following holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Group Trips reservations can be made daily with the reservationist between 8:00 a.m. and 5:00 p.m., off-hour reservations may be made by leaving a voicemail message.

Section 2. Union City Transit and Ride-On Tri-City! Responsibilities

1. Management
The Union City Transit Manager is responsible for administering the Contract, including the monitoring and evaluation of service quality and approval of all invoices. Day-to-day communications regarding the contract performance shall be between the CONTRACTOR’s Project Manager and the Manager of Accessible Services. To ensure optimal coordination, RideOn Tri-City!’s accessibility staff may also communicate directly with the CONTRACTOR’s Project Manager where specific matters related to the administration of Ride-On Tri-City! service are concerned.

2. System Planning, Design and Administration
Union City Transit and Ride-On Tri-City! shall be responsible for the system design of all services and the scheduling services, setting of fare levels and transfer policies, and productivity analysis, as well as marketing and promotion. The CONTRACTOR will be expected to provide input to assist Union City Transit and Ride-On Tri-City! in making determinations on these matters as requested. This assistance shall be included in CONTRACTOR’s fixed rate quoted in its cost proposal, and no additional charges will be permitted.

3. Adjustment to Service
Any adjustments to service shall be the prerogative of Union City Transit and Ride-On Tri-City!.

However, Union City Transit expects to work closely with the CONTRACTOR on any such modification to provide efficient and responsive service. No operational change that affects service, scheduling, hours of operation, response times, or any other characteristics of Union City Transit and Ride-On Tri-City! services shall be made by the CONTRACTOR without the prior written approval of Union City Transit and Ride-On Tri-City!. Union City Transit may modify the service area by expanding or reducing it for fiscal, jurisdictional, geographic, coordination or passenger travel pattern reasons. Union City Transit reserves the right to engage and make additional awards to other contractors to enable service expansion or to address other operational needs. The COVID pandemic has had a substantial impact on ridership, and it is unknown at this time when or if ridership will return to pre-pandemic levels.

Modifications made may affect up to twenty (20%) percent of the specified vehicle service hours (based on annual vehicle service hours for all services provided under this contract) without City Council/RSA Agenda 215 Tuesday, March 14, 2023

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changing the fixed monthly rate of the vehicle service hour rate set forth on the Proposal or any other term or condition of the contract. Union City Transit and Ride-On Tri-City! will notify the CONTRACTOR thirty (30) days in advance of any major service changes. Agreements regarding minor service changes in a shorter time may be possible through cooperative efforts of Union City Transit, Ride-On Tri-City!, and the CONTRACTOR.

During recognized emergencies Union City Transit or Ride-On Tri-City! may require significant changes to service profile without notice.

Union City Transit and Ride-On Tri-City! reserve the right to pursue methodologies for service redesign at its sole discretion at any time during the duration of this contract. Service redesign could include a larger or smaller role for the CONTRACTOR during the contract. Such changes may include adding social service type transportation models or incorporating other transit models and contracts to enhance the availability of the service.

4. Coordination
The CONTRACTOR will cooperate with Union City Transit, Ride-On Tri-City!, and with various governmental agencies to ensure that effective coordination is achieved among all public transportation services provided in the Union City Transit service area. The CONTRACTOR shall designate key staff as contact personnel to assure ongoing communication with neighboring public transit systems.

5. Advertising and Promotion
Union City Transit and Ride-On Tri-City! shall be responsible to prepare, place, schedule and pay for all advertising and promotional materials designed to inform patrons of service operations and to promote ridership. Additionally, Union City Transit and Ride-On Tri-City! shall provide the CONTRACTOR all schedules, passes, tickets and like materials required to effectively operate the service as defined herein. CONTRACTOR shall distribute and disseminate such materials in accordance with the provisions of this Agreement and any directions supplemental thereto provided by Union City Transit and Ride-On Tri-City!.

6. ADA Eligibility
Union City Transit and Ride-On Tri-City! are responsible for determining ADA certifications, disseminating certification information to the region, and maintaining an ADA paratransit eligibility database. Union City Transit and Ride-On Tri-City! will provide regular updates of ADA eligible passengers to the CONTRACTOR to ensure trips are provided to the public in an appropriate manner.

7. Facilities and Equipment
The City of Union City (City) will provide a leased modular structure for operations that will be located at the Union City Public Works Corporation Yard (CorpYard) located at 34650 City Council/RSA Agenda 216 Tuesday, March 14, 2023

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Seventh Street, Union City, CA 94587. The current modular lease is paid for monthly by the current contractor with annual increases tied to the adjustment in the San Francisco Bay Area All Consumer Price Index (CPI). The current lease through the end of June 30, 2023, is $2,807.40 per month which covers the cost of the structure, electricity, water, sewer, City phone numbers for conducting business, and routine or urgent repairs that can be done by the City’s facilities staff. The City provides a metal ramp for ADA access to the structure. All repairs to the structure should be sent to the Transit Manager, or their delegate, to determine the appropriate person or entity to make repairs.

The CONTRACTOR will be responsible for providing their own phone lines, internet/cable data connections, furniture, computers, copiers, printers, fax machine, safe, and general office supplies in order to conduct business. The CONTRACTOR is expected to keep the structure in general good condition including reporting issues to the Transit Manager that need attention plus keeping the facility clean and serviceable. The City has a citywide janitorial contract that includes an option for this office space, but it is up to the CONTRACTOR to decide if they want to use this option as the CONTRACTOR will be responsible for setting up their own account with the janitorial company and paying them directly.

The CONTRACTOR may elect not to use the City provided facility, but would be responsible for locating a space that is nearby the CorpYard such that City staff can conduct routine interactions and monitoring without making it an ordeal for City staff. The CONTRACTOR would then be responsible for all provisions required to conduct business including utilities and City phone numbers provided for conducting business and finding a janitorial service.

The City does not own the provided structure located at the CorpYard and instead leases it from another company. The current facility has been onsite since 2011 and the City is currently seeking to upgrade it to meet the modern needs of the operation. Should the CONTRACTOR elect to remain onsite and use the City provided facility, they will be included as part of the redesign of the building. The City expects the cost of a new facility to increase and the City and CONTRACTOR will need to establish a new baseline lease for the facility that allows for the City to cover its costs. A new facility is expected to be installed in late November or early December 2022 and the cost to the CONTRACTOR of the facility is expected to increase as well.

Union City Transit does not provide a maintenance facility for the CONTRACTOR, the maintenance facility is the sole responsibility of the CONTRACTOR. The CONTRACTOR must locate an appropriate facility within the same geographical area as the programs they are proposing to operate. Union City Transit prefers that the proposed facility to be located within the limits of Union City to reduce non- revenue miles on the vehicles and minimize travel time; as a guide, the current facility is approximately three (3) miles from the (CorpYard) or an approximate ten (10) minute drive. The CONTRACTOR’s proposed facility must be able to provide the necessary maintenance of Union City Transit owned vehicles of varying fuel types and configurations. It is the CONTRACTOR’s responsibility to obtain all necessary documents and permits in order to operate the facility and have the facility operational on January 1, 2023.

City Council/RSA Agenda 217 Tuesday, March 14, 2023

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8. Provision of Revenue Vehicles & Vehicle Replacement
Union City Transit is projected to own thirty-six (36) revenue vehicles in the next two (2) years for regular revenue service. Union City Transit will provide the CONTRACTOR with twentynine (29) vehicles when the Contract starts on January 1, 2023. There will not be enough vehicles to provide all transportation services as described herein and the CONTRACTOR will be required to provide two (2) specific vehicles for the Ride-On Tri-City! service only. Please refer to Attachment I for a complete vehicle list of presently owned, future owned, future owned spares, and required CONTRACTOR provided vehicles. Union City Transit provided vehicles shall be used only for activities directly related to Union City Transit and Ride-On Tri-City! transportation services unless otherwise authorized.

Union City Transit does not provide non-revenue vehicles for road supervision, driver shuttling, road call response and maintenance, or towing. The CONTRACTOR will be responsible for providing these vehicles or hiring services to perform towing.

The CONTRACTOR will be responsible for the maintenance of all Union City Transit owned and CONTRACTOR provided vehicles including any and all systems or electronics on the vehicles unless otherwise noted. Union City Transit has a zero-tolerance policy when it comes to tampering with any equipment that is not part of maintenance or repairs and will request immediate removal of any employee who tampers with equipment, especially equipment that may compromise the security of customers.

9. Service Monitoring
Union City Transit and Ride-On Tri-City! reserve the right to use their staff and/or third- party services to monitor service quality without notice to CONTRACTOR.

Section 3. Contractor Duties and Responsibilities

1. General duties
The CONTRACTOR shall be responsible for the operation of Union City Transit and RideOn Tri-City! services for the term of this Agreement. This includes the maintenance/repair of all related equipment and vehicles. CONTRACTOR shall maintain all vehicles, provide operators and all project personnel, train personnel as necessary, develop administrative procedures, keep financial records, and develop methods to improve effectiveness and maximize service efficiency. The CONTRACTOR will be expected to provide other additional service requested by Union City Transit and Ride-On Tri-City!, which may include service requested for special events, emergencies, evacuations, or bus bridges. This service shall be paid at the hourly rate of service provided in the proposal.

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CONTRACTOR is responsible for scheduling and dispatching of all services under this contract. CONTRACTOR will obtain and provide all required state and local permits and ensure that all drivers are properly licensed for the service they are providing.

CONTRACTOR must also have all applicable state and local business licenses or procure same, no later than thirty (30) days prior to the start of service. Union City Transit will provide vehicle licenses and registration for owned vehicles. CONTRACTOR will be responsible for payment of smog certifications. CONTRACTOR shall manage service in accordance with the guidelines and parameters established herein and the attachments hereto.

CONTRACTOR is responsible for collection of all fares and transfers and proper accounting of deposits in accordance with Union City Transit policies, as may be amended.

2. Personnel Requirements
The CONTRACTOR shall be solely responsible for the satisfactory work performance of all employees as described herein or any reasonable performance standard established by Union City Transit.

CONTRACTOR shall have a personnel program which includes recruitment, hiring, training, workforce development, and performance reviews.

CONTRACTOR shall use appropriate driver screening and selection criteria in order to employ drivers. These criteria will include Department of Motor Vehicles license check, criminal record checks and physical examination sufficient to meet applicable requirements for all services. CONTRACTOR shall provide personnel with experience in working with unions.

The CONTRACTOR shall be solely responsible for payment of all employees’ and/or subcontractors’ wages and benefits, in accordance with the payment schedules established for this project. CONTRACTOR’s personnel wages and work hours shall be in accord with the local, county, state, and federal regulations affecting such personnel.

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Without any expense to Union City Transit, the CONTRACTOR shall comply with the requirements of employee liability, worker’s compensation, unemployment insurance, and paycheck deductions. The CONTRACTOR shall (indemnify), hold harmless, and defend Union City Transit from any liability, damages, claims, costs, and expenses of any nature arising from violations of personnel practices, applicable local, state, and federal laws related to labor and employment, and any applicable labor agreements.

CONTRACTOR shall remove any personnel provided for Union City Transit or Ride-On TriCity! services on demand, for cause. CONTRACTOR shall be fully responsible for any liability or damages arising from the wrongful acts or omissions of its employees.

All CONTRACTOR hired personnel will be employees of CONTRACTOR, and CONTRACTOR will be solely responsible for payment of their wages, benefits, and all other obligations that may be owed to its employees, whether derived from statute, regulation, or agreement, both during and after the term of the Contract.

3. Required Key Management Positions
Subject to the approval of Union City Transit, the CONTRACTOR shall designate six (6) key staff positions to appropriately manage all services defined herein: a Project Manager (Contract Manager); an Operations Manager for Fixed-Route and Microtransit (Flea) services; an Operations Manager for Union City Paratransit and Ride-On Tri-City! Wheelchair Accessible Van (WAV) services; a Paratransit Coordinator; a Safety & Training Manager; and a Maintenance Manager. The six (6) key positions shall be assigned on a full-time basis and work solely on the this Agreement unless otherwise agreed upon by Agreement Administrator. CONTRACTOR may not remove or reassign key staff without approval from the Agreement Administrator. Key positions should be filled within thirty (30) days and may not remain vacant for more than sixty (60) days (otherwise subject to liquidated damages equivalent to the fully burdened salary of the vacant position for each month) and must always have a temporary designee to assume the duties of the position until such position has been permanently filled. Union City Transit shall retain the right of refusal regarding any new hire or reassigned project management personnel.

1. Project Manager
Union City Transit seeks a full-time individual with a minimum of five (5) years of experience in the public transit industry to oversee all four (4) programs, preferably with a minimum of three (3) years overseeing an operation with multiple programs with competing interests. A bachelor’s degree from a four (4) year university in the field of transportation, business management, or related field may be substituted for one (1) year of transit operations experience but may not be substituted for supervisory experience. An ideal candidate would be someone who prefers a smaller operation instead of a large operation and understands that all services are localized and not regional. The individual should have good reading and writing skills with a willingness to report to Union City Transit staff that they are holding back while they thoroughly review documents to be submitted to Union City Transit for completeness. The individual must have intermediate Microsoft Office skills with knowledge in Excel, Outlook, PowerPoint, and Word at a minimum. The individual should be willing to routinely ask questions of City staff for clarification regarding requests. The individual should be familiar with all Federal and State laws City Council/RSA Agenda 220 Tuesday, March 14, 2023

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and regulations in place at the present time that govern a public transit provider and how to implement and/or report them. The individual should be familiar with the Federal Transit Administration (FTA) along with the rules, regulations, and reporting to the National Transit Database (NTD) that are required for compliance. The individual should command presence with their staff, listen to them, address their needs and concerns, and be able to create an environment that is a desirable workplace. The individual should possess a current Class B commercial driver’s license with all the same endorsements required of a fixed-route bus driver. The individual must have experience with labor relations and possess a good rapport with organized labor representatives. The individual must be willing to discipline or terminate staff when there is just cause. The individual should be willing act on behalf of Union City Transit when Union City Transit cannot be present when asked in advance by Union City Transit or other authorized staff.

The aforementioned are desirable qualities that the proposed candidate should possess but they are not the only desirable qualities, and the individual may be asked to perform other duties as necessary to make the contract operation successful.

Additional responsibilities of the Project Manager shall include but not be limited to, the following:

1. Scheduling of all regularly assigned project personnel and vehicles

2. Ensuring CONTRACTOR meets its contractual key performance indicators

3. Communicating with passengers in a timely manner on any outstanding performance failures

4. Arranging the assignment of back-up personnel and vehicles

5. Hands-on supervision and analysis of the use of scheduling software (GMV Sync, TripSpark, TransLoc, Trapeze PASS, Optibus etc...)

6. Distribution and/or collection of daily operating reports, transfer trips and fares

7. Personal, unscheduled, periodic inspection of vehicles and maintenance facility

8. Preparation of daily, weekly, and monthly reports from the daily operational data and insuring the validity and integrity of all reports

9. Oversight and coordination of emergency planning protocols

10. Maintenance of project accounts

11. Preparation of monthly invoices documenting all charges

12. Immediate responsibility for any operational problems and/or passenger complaints, and accurately reporting of these problems to Union City Transit’s Transit Manager in a timely manner
While Union City Transit asks much of the Project Manager position, if the CONTRACTOR finds the right candidate and can justify them as meeting the requirements, then Union City Transit will consider them for the position. Union City Transit also encourages any Proposer to interview current Contract staff for potential carrying forward in the new contract.

Any proposed Project Manager by a Proposer will be considered as part of their firm offer to produce the candidate upon assumption of the Contract. Failure to do so will result in Union City Transit potentially canceling the contract before it begins and negotiating with another Proposer.

The proposed Project Manager by the Proposer is expected to be with the operation for the base City Council/RSA Agenda 221 Tuesday, March 14, 2023

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minimum of the contract, two (2) years, and any substitution by the Proposer without just cause will result in penalties.

Union City Transit shall have the right to demand replacement, for cause, of the Project manager upon thirty (30) days’ notice. Should the Project Manager leave the contract, the resume and qualifications of any proposed replacements shall be submitted to Union City Transit for approval as soon as possible.

Union City Transit shall have up to ten (10) working days following the receipt of these documents to respond to CONTRACTOR concerning acceptance of the candidate(s). The candidate(s) may receive an oral interview by Union City Transit staff. If an acceptable replacement is not found by the time the Project Manager has departed, CONTRACTOR shall assign a senior management member, or other supervisor approved by Union City Transit to serve as interim Project Manager until a suitable permanent replacement is found.

If CONTRACTOR is unable to locate a suitable replacement within four (4) weeks of the Project Manager’s departure, Union City Transit will deduct from the subsequent invoice the estimated prorated value for that month of the Project Manager’s monthly salary.

The CONTRACTOR shall have at least two (2) individuals available to fill in and “stand in the shoes” of the Project Manager on short notice when the Project Manager will not be available (i.e., on vacation, out sick, out on emergency, attending meeting/seminars, etc.) These individuals must be familiar with the Union City Transit contract and all requirements contained therein.

These individuals may be one of the Operations Managers provided they meet the minimum qualifications of the Project Manager.

In the event neither Operations Manager meets the minimum qualifications of the Project Manager, the CONTRACTOR must submit the identity of the proposed two (2) individuals in writing for Union City Transit approval prior to any planned absence of the Project Manager. The written submission of the fill- in personnel must include complete resumes as well as descriptions of their knowledge and familiarity of the Union City Transit contract and related services.

2. Operations Manager for Union City Fixed-Route and Union City Flea Programs Union City Transit seeks a full-time individual with a minimum of two (2) years of experience in the public transit industry to oversee the operations specific to the Fixed-Route and Flea programs, preferably with a minimum of one (1) year overseeing fixed-route operations. A bachelor’s degree from a four (4) year university in the field of transportation, business management, or related field may be substituted for one (1) year of transit operations experience but may not be substituted for supervisory experience. An ideal candidate would be someone who prefers a smaller operation instead of a large operation and understands that all services are localized and not regional. The individual should have good reading and writing skills with a City Council/RSA Agenda 222 Tuesday, March 14, 2023

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willingness to disseminate and report the complete daily activities for the two (2) programs charged to them. The individual must have intermediate Microsoft Office skills with knowledge in Excel, Outlook, PowerPoint, and Word at a minimum. The individual should be willing to routinely ask questions of the Project Manager or Union City Transit staff for clarification regarding requests. The individual should command presence with their direct reports and all staff, listen to them, and address their needs and concerns. The individual should possess a current Class B commercial driver’s license with all the same endorsements required of a fixedroute bus driver. The individual should have experience with labor relations and possess a good rapport with organized labor representatives. The individual should be willing act on behalf of the Project Manager when the Project Manager cannot be present.

Additional qualifications of an Operations Manager should include but not be limited to, the following:

1. Proven record of service excellence

2. Experience in emergency planning protocols

3. Demonstrated ability to step in for the Project Manager on any given day if meets minimum qualifications

4. Experience in hiring, coaching, disciplining, and overseeing commercial drivers

5. Hands-on expertise in scheduling software (GMV Sync, TripSpark, TransLoc, Trapeze PASS, Optibus etc...)

6. Experience directly supervising road supervisors, dispatchers, and/or scheduling departments.

While Union City Transit asks much of the Operations Manager for Union City Fixed-Route and Union City Flea Programs position, if the Proposer finds the right candidate and can justify them as meeting the requirements, then Union City Transit will consider them for the position. Union City Transit also encourages any Proposer to interview current contract staff for potential carrying forward in the new contract.

Any proposed Operations Manager for Union City Fixed-Route and Union City Flea Programs by the Proposer will be considered as part of their firm offer to produce the candidate upon assumption of the contract. Failure to do so will result in Union City Transit potentially canceling the contract before it begins and negotiating with another Proposer. The proposed Operations Manager for Union City Fixed- Route and Union City Flea Programs by the Proposer is expected to be with the operation for a minimum of one (1) year, and any substitution by the Proposer without just cause will result in penalties.

City Council/RSA Agenda 223 Tuesday, March 14, 2023

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3. Operations Manager for Union City Paratransit and Ride-On Tri-City! Programs Union City Transit seeks a full-time individual with a minimum of two (2) years of experience in the public transit industry to oversee the operations specific to the Paratransit and Ride-On Tri-City! programs, preferably with a minimum of one (1) year overseeing paratransit or other demand-response operation. A bachelor’s degree from a four (4) year university in the field of transportation, business management, or related field may be substituted for one (1) year of transit operations experience but may not be substituted for supervisory experience. An ideal candidate would be someone who prefers a smaller operation instead of a large operation and understands that all services are localized and not regional. The individual should have good reading and writing skills with a willingness to disseminate and report the complete daily activities for the two (2) programs charged to them. The individual must have intermediate Microsoft Office skills with knowledge in Excel, Outlook, PowerPoint, and Word at a minimum.

The individual should be willing to routinely ask questions of the Project Manager or Union City Transit staff (including Fremont City staff) for clarification regarding requests. The individual should command presence with their direct reports and all staff, listen to them, and address their needs and concerns. The individual should possess a current Class B commercial driver’s license with all the same endorsements required of a fixed-route bus driver; if the Proposer believes the right candidate only possesses a Class C commercial license with proper endorsements for transporting all passenger types, the City may consider them for the position. The individual should have experience with labor relations and possess a good rapport with organized labor representatives. The individual should be willing act on behalf of the Project Manager when the Project Manager cannot be present. The aforementioned are desirable qualities that the proposed candidate should possess but they are not the only desirable qualities, and the individual may be asked to perform other duties as necessary to make the contract operation successful.

Additional qualifications of an Operations Manager should include but not be limited to, the following:

1. Proven record of service excellence

2. Experience in emergency planning protocols

3. Demonstrated ability to step in for the Project Manager on any given day if meets minimum qualifications

4. Experience in hiring, coaching, disciplining, and overseeing commercial drivers

5. Hands-on expertise in scheduling software (GMV Sync, TripSpark, TransLoc, Trapeze PASS, Optibus etc...)

6. Experience directly supervising road supervisors, dispatchers, and/or scheduling departments.

City Council/RSA Agenda 224 Tuesday, March 14, 2023

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While the Union City Transit asks much of the Operations Manager for Union City Paratransit and Ride- On Tri-City! Programs position, if the Proposer finds the right candidate and can justify them as meeting the requirements, then Union City Transit will consider them for the position. Union City Transit also encourages any Proposer to interview current contract staff for potential carrying forward in the new contract.

4. Paratransit Coordinator
Union City Transit seeks a full-time individual with a minimum of one (1) year of experience in the public transit industry to fulfill this position, preferably with a minimum of six (6) months as a dispatcher or road supervisor. This position is currently part of the present Operations Manager duties and may be proposed as part of the duties Operations Manager for Union City Paratransit and Ride-On Tri-City! Programs. An ideal candidate would be someone who prefers a smaller operation instead of a large operation and understands that all services are localized and not regional. The individual should have good reading and writing skills with a willingness to disseminate and report the complete daily activities. The individual must have basic Microsoft Office skills with knowledge in Excel, Outlook, PowerPoint, and Word at a minimum. The individual should be willing to routinely ask questions of the Project Manager or Union City Transit staff (including Fremont City staff) for clarification regarding client certifications, reservations, reasonable modifications, and any other unique situations not thought of here. The individual will be the primary contact with Union City Transit’s Transit Coordinator with regard to adding and removing clients from the CONTRACTOR provided scheduling and dispatching program. The individual should understand the needs of their direct reports, listen to them, and encourage suggestions based on experiences with clients. The individual should possess a current Class B commercial driver’s license with all the same endorsements required of a fixedroute bus driver; if the Proposer believes the right candidate only possesses a Class C commercial license with proper endorsements for transporting all passenger types, Union City Transit may consider them for the position. The individual should be willing act on behalf of the Project Manager when the no other contract management are available. The aforementioned are desirable qualities that the proposed candidate should possess but they are not the only desirable qualities, and the individual may be asked to perform other duties as necessary to make the contract operation successful.

While Union City Transit asks much of the Paratransit Coordinator position, if the Proposer finds the right candidate and can justify them as meeting the requirements, then Union City City Council/RSA Agenda 225 Tuesday, March 14, 2023

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Transit will consider them for the position. Union City Transit also encourages any Proposer to interview current contract staff for potential carrying forward in the new contract.

Any proposed Paratransit Coordinator by the Proposer will be considered as part of their firm offer to produce the candidate upon assumption of the contract. Failure to do so will result in Union City Transit potentially canceling the contract before it begins and negotiating with another Proposer. The proposed Paratransit Coordinator by the Proposer is expected to be with the operation for a minimum of one (1) year, and any substitution by the Proposer without just cause will result in penalties.

5. Maintenance Manager
Union City Transit seeks a full-time individual with a minimum of five (5) years of recent experience in progressively responsible positions as a lead mechanic or maintenance supervisor/manager to assume responsibility for the overall maintenance program including preparation of maintenance records in the fulfilment of all four (4) programs, preferably with a minimum of one (1) year overseeing a maintenance operation with multiple programs with competing interests. The individual will assume responsibility for the overall maintenance program including preparation of maintenance records and reports and assisting Union City Transit in preparing the annual maintenance budget. A bachelor’s degree from a four (4) year university in the field of transportation, business management, or related field may be substituted for one (1) year of transit industry experience but may not be substituted for supervisory experience. An ideal candidate would be someone who prefers a smaller operation instead of a large operation and understands that all services are localized and not regional. The individual should have good reading and writing skills with a willingness to report to the Project Manager and Union City Transit staff that they are holding back while they thoroughly review documents to be submitted to Union City Transit for completeness. The individual must have intermediate Microsoft Office skills with knowledge in Excel, Outlook, PowerPoint, and Word at a minimum.

The individual should be willing to routinely ask questions of Union City Transit staff for clarification regarding requests or new requirements. The individual should be familiar with all Federal and State laws and regulations in place at the present time that govern a public transit provider and how to implement and/or report them. The individual should be familiar with the Federal Transit Administration (FTA) along with the rules, regulations, and reporting to the National Transit Database (NTD) and Transit Asset Management (TAM) that are required for compliance. The individual should command presence with their staff, listen to them, address their needs and concerns, and be able to create an environment that is a desirable workplace. The individual should possess a current Class B commercial driver’s license with all the same endorsements required of a fixed-route bus driver.

The individual should have experience with labor relations and possess a good rapport with organized labor representatives. The individual must be willing to evaluate the actions of their direct reports that are adverse to the operation and work with the Project Manager to discipline or terminate staff when there is just cause. The individual should be willing act on behalf of Union City Council/RSA Agenda 226 Tuesday, March 14, 2023

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City Transit when Union City Transit cannot be present when asked in advance by Union City Transitstaff.

While Union City Transit asks much of the Maintenance Manager position, if the Proposer finds the right candidate and can justify them as meeting the requirements, then Union City Transit will consider them for the position. Union City Transit also encourages any Proposer to interview current contract staff for potential carrying forward in the new contract.

Any proposed Maintenance Manger by the Proposer will be considered as part of their firm offer to produce the candidate upon assumption of the contract. Failure to do so will result in Union City Transit potentially canceling the contract before it begins and negotiating with another Proposer. The proposed Maintenance Manager by the Proposer is expected to be with the operation for the base minimum of the contract, two (2) years, and any substitution by the Proposer without just cause will result in penalties.

6. Safety Training Manager
Union City Transit seeks a full-time individual with a minimum of two (2) years of experience in the public transit industry to oversee safety and training of all operational and maintenance staff employed in the fulfilment all four (4) programs, preferably with a minimum of one (1) year overseeing an operation with multiple programs with competing interests. A bachelor’s degree from a four (4) year university in the field of transportation, business management, or related field may be substituted for one (1) year of transit operations experience but may not be substituted for supervisory experience. An ideal candidate would be someone who prefers a smaller operation instead of a large operation and understands that all services are localized and not regional.

The individual should have good reading and writing skills with a willingness to report to the Project Manager and Union City Transit staff that they are holding back while they thoroughly review documents to be submitted to Union City Transit for completeness.

The individual must have intermediate Microsoft Office skills with knowledge in Excel, Outlook, PowerPoint, and Word at a minimum. The individual should be willing to routinely ask questions of Union City Transit staff for clarification regarding requests or new requirements.

The individual should be familiar with all Federal and State laws and regulations in place at the present time that govern a public transit provider and how to implement and/or report them. The individual should be familiar with the Federal Transit Administration (FTA) along with the rules, regulations, and reporting to the National Transit Database (NTD) and Public Transportation City Council/RSA Agenda 227 Tuesday, March 14, 2023

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Agency Safety Plan (PTASP) that are required for compliance. The individual should command presence with their staff, listen to them, address their needs and concerns, and be able to affirm the environment created by the General Manager that makes it a desirable workplace.

The individual should possess a current Class B commercial driver’s license with all the same endorsements required of a fixed-route bus driver. The individual should have experience with labor relations and possess a good rapport with organized labor representatives. The individual must be willing to evaluate the actions of drivers that are adverse to the operation and work with the Project Manager to discipline or terminate staff when there is just cause. The individual should be willing act on behalf of the Union City Transit when Union City Transit cannot be present when asked in advance by Union City Transit staff.

While Union City Transit asks much of the Safety & Training Manager position, if the Proposer finds the right candidate and can justify them as meeting the requirements, then the City will consider them for the position. Union City Transit also encourages any Proposer to interview current contract staff for potential carrying forward in the new contract.

Any proposed Safety & Training Manger by the Proposer will be considered as part of their firm offer to produce the candidate upon assumption of the contract. Failure to do so will result in Union City Transit potentially canceling the contract before it begins and negotiating with another Proposer. The proposed Safety & Training Manager by the Proposer is expected to be with the operation for the base minimum of the contract, three (3) years, and any substitution by the Proposer without just cause will result in penalties.

4. Required Contractor Staff
The CONTRACTOR shall the following staff positions to provide all services defined Scope of Services,

1. Dispatchers
The CONTRACTOR is expected to provide a minimum of one (1) Dispatcher capable of monitoring and responding to all four (4) programs during their respective revenue hours from the dispatch office. A Dispatcher may be the first to arrive in the morning and may be the last to leave at night. A Dispatcher must be available during all hours of revenue service and cannot be a substitute for a Road Supervisor in the field. It is recommended that the Dispatcher be a former driver for one of Union City Transit’s programs or a former Road Supervisor for Union City Transit.

City Council/RSA Agenda 228 Tuesday, March 14, 2023

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Dispatch personnel should also be computer literate and able to use computerized dispatching and scheduling software programs and systems. Dispatch personnel should have pre-existing scheduling software experience or participate in a comprehensive scheduling software training upon being hired. Dispatch personnel shall be proficient in professional supervisory techniques, radio protocol, and cooperative approaches with drivers and passengers. Dispatch personnel shall be trained as to the special needs of seniors and individuals with disabilities and shall respond to requests for service with both sensitivity and efficiency. Dispatch personnel shall be adequately trained to handle incoming telephone calls about service and to make the appropriate responses as needed.

Dispatchers should be experienced, proficient, or trained in monitoring an automated scheduling system and in making manual adjustments in order to produce efficient schedules on a daily basis, well in advance of vehicle pull-outs and while vehicles are out in service. This includes efficient vehicle rostering and establishment of baseline or template runs in order for the scheduling system to make proper use of available resources.

CONTRACTOR shall provide an adequate number of persons to staff the dispatching function in a manner that is efficient, cost effective and keeping with the overall goals.

2. Road Supervision
The CONTRACTOR is expected to provide a minimum of one (1) Road Supervisor capable of monitoring and responding to all four (4) programs during their respective revenue hours in the field. A Road Supervisor may be the first to arrive in the morning and may be the last to leave at night. A Road Supervisor must be available to respond in the field during all hours of revenue service and cannot be a substitute for a stationary Dispatcher, except to cover breaks for the Dispatcher.

CONTRACTOR shall provide road supervision as required to monitor drivers and vehicles and assist drivers in revenue service. The CONTRACTOR shall monitor a minimum of 1% of the total trips scheduled each day and submit a monthly report to Union City Transit/Ride-On TriCity!. Monitoring shall include but not limited to:

1. Road Supervisors responding to drivers within a reasonable amount of time to aid them in the field

2. Public engagement with customers and professional staff at key trip generator locations.

3. Ensuring drivers are maintaining acceptable speed limits

4. Drivers are using safe and acceptable wheelchair tie down techniques

5. Vehicle are equipped with safety equipment (First Aid Kit, Fire extinguishers, flares, cones, etc.)

6. Vehicles have functioning tablets

7. Vehicles have functioning fare collection systems
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8. Vehicles have working camera systems

9. Drivers are exiting the vehicle to assist passengers

10. Ensuring the professional appearance of Union City Transit vehicles

11. Engage with law enforcement and construction personnel when service will be disrupted

12. Investigate issues reported by customers or drivers Union City Transit shall request that the CONTRACTOR provide additional road supervision if Union City Transit determines that a given situation warrants it. Union City Transit shall consult with the CONTRACTOR’S Project Manager before making such a request

3. Office Assistant
An office assistant is a new position that would be dedicated to the compilation and review of reports and data from field collection for managerial review. This position will be responsible for working with Union City Transit staff to ensure that the CONTRACTOR is collecting and reporting data properly before it is sent out in the monthly manager’s report that accompanies invoices. The individual must have intermediate Microsoft Office skills with knowledge in Excel, Outlook, PowerPoint, and Word at a minimum. This individual would also be responsible for assisting all managers with record keeping, organizing the office space or maintenance facility, receiving materials from Union City Transit staff for posting in vehicles and documenting their posting and removal dates, and receiving deliveries. The office assistant is not expected to be involved in dispatching or road supervision, but may be asked to assist with picking up customer service calls.

4. Vehicle Operators – Fixed-Route Drivers
The CONTRACTOR will be responsible for the recruitment and training of drivers. The CONTRACTOR must provide a sufficient number of drivers to meet all scheduled runs by Union City Transit on the published timetable along with drivers to provide supplemental tripper service during the New Haven Unified School District school year and one (1) extra board to cover contingencies.

Drivers must have a valid and fleet-appropriate California commercial driver’s license and medical examination certificate, as well as any other licenses, endorsements, or certifications required by City Council/RSA Agenda 230 Tuesday, March 14, 2023
applicable federal, state, and local regulations. A driver who does not pass the medical examination shall not be permitted to operate a vehicle for any service described herein.

The Safety & Training Manager shall be the responsible party to ensure that the drivers are up to date on all required training and substance testing to be in revenue service. Drivers that cannot complete training or fail routine substance testing shall be pulled from revenue service immediately. If a driver has an incident that happens during revenue service and there is no extra board to cover, the CONTRACTOR shall be assessed a penalty.

Drivers are subject to random substance testing under Federal law and Union City Transit is required to know where the drivers are tested. The CONTRACTOR will provide the name and address of the facility where they send drivers and a contact so Union City Transit staff can make arrangements to inspect the facility and their process.

At the moment, Union City Transit does not have an onboard digital voice announcement system (DVAS) but is currently in the process of procuring long-term test equipment for select vehicles.

Until the fleet is fully equipped with DVAS, drivers are required to call out the time points as they approach them. Drivers are encouraged to use the boom microphone installed on each of the vehicles to avoid the need to shout.

Drivers shall maintain in their vehicle an adequate supply of information regarding the various applicable services that Union City Transit provides. They may also be periodically requested to hand out notices to passengers or otherwise render assistance in Union City Transit required monitoring functions.

Drivers shall always be in uniform while on duty. Uniforms shall be supplied by CONTRACTOR and be acceptable to Union City Transit. Uniform shall include shirt/blouse, pants, and jackets at a minimum. Drivers shall wear nametags clearly displaying their names while performing their duties. Only Union City Transit approved headwear shall be worn while on duty. Each driver shall have an accurate timepiece available and in clear sight at all times during vehicle operation in order to maintain scheduling efficiency.

Each operator shall complete a Daily Vehicle Inspection (DVI) Report as established by the CONTRACTOR and approved by Union City Transit.

Drivers shall record ridership counts by passenger category and complete trip sheets and driver’s logs and/or manifests according to procedures approved by Union City Transit. All driver records described in this paragraph shall be turned in to the dispatcher immediately upon the completion of each day’s service for compilation to be given to the Operations Manager for City Council/RSA Agenda 231 Tuesday, March 14, 2023
review and ultimately the Project Manager by the end of the service day. All documents shall bear the signature or initials of the operator.

Operators shall always maintain their vehicles in a clean and neat manner.

Operators are required to collect the applicable fare, pass, or transfer from all passengers and follow all handling procedures in accordance with Union City Transit policy.

Union City Transit encourages the CONTRACTOR to interview and hire all existing drivers.

Union City Transit has no requirement for the drivers to be part of an organized labor group, but it had a positive effect with the drivers when introduced by the current contractor. Union City Transit also has no requirement for retention of the current seniority list and encourages the CONTRACTOR to determine the best means of retaining senior drivers with comprehensive knowledge about the fixed-route service.

5. Vehicle Operators – Paratransit, Flea and WAV Drivers The CONTRACTOR will be responsible for the recruitment and training of drivers. The CONTRACTOR must provide a sufficient number of drivers to meet needs of the service on any given day within the limitations of staff, equipment, and time.

Drivers must have a valid and fleet-appropriate California commercial driver’s license and medical examination certificate, as well as any other licenses, endorsements, or certifications required by applicable federal, state, and local regulations. A driver who does not pass the medical examination shall not be permitted to operate a vehicle for any service described herein.

Drivers shall leave their seats to assist all passengers, giving special attention to those who have difficulty negotiating the steps of the vehicle. Regularly assigned drivers or trained backup drivers shall be available and on time daily to insure consistent and reliable service. Drivers City Council/RSA Agenda 232 Tuesday, March 14, 2023
shall maintain in their vehicle an adequate supply of information regarding the various applicable services that Union City Transit provides. They may also be periodically requested to hand out notices to passengers or otherwise render assistance in Union City Transit required monitoring functions.

Each operator shall complete a Daily Vehicle Inspection (DVI) Report as established by the CONTRACTOR and approved by Union City Transit.

Drivers shall record ridership counts by passenger category and complete trip sheets and driver’s logs and/or manifests according to procedures approved by Union City Transit. All driver records described in this paragraph shall be turned in to the dispatcher immediately upon the completion of each day’s service for compilation to be given to the Operations Manager for review and ultimately the Project Manager by the end of the service day. All documents shall bear the signature or initials of the operator.

Operators shall always maintain their vehicles in a clean and neat manner.

Operators are required to collect the applicable fare, pass, or transfer from all passengers and follow all handling procedures in accordance with Union City Transit policy.

Union City Transit encourages the CONTRACTOR to interview and hire all existing drivers.

8. Mechanics A & B
The CONTRACTOR will be responsible for the recruitment and training of “A” and “B” Mechanics. The CONTRACTOR must provide a sufficient number of mechanics to meet needs of the service on any given day within the limitations of staff, equipment.

City Council/RSA Agenda 233 Tuesday, March 14, 2023
Mechanics must have a valid Class B California commercial driver’s license and medical examination certificate, as well as any other licenses, endorsements, or certifications required by applicable federal, state, and local regulations. A mechanic who does not pass the medical examination shall not be permitted to operate any vehicle described herein.

The Safety & Training Manager shall be the responsible party to ensure that the mechanics are up to date on all required training and substance testing to operate any vehicle. Mechanics that cannot complete training or fail routine substance testing shall be pulled from their duties immediately. If a mechanic has an incident that renders a Union City Transit owned vehicle out of service, the CONTRACTOR shall be assessed a penalty.

Mechanics are subject to random substance testing under Federal law and Union City Transit is required to know where the mechanics are tested. The CONTRACTOR will provide the name and address of the facility where they send mechanics and a contact so Union City Transit staff can make arrangements to inspect the facility and their process.

Mechanics shall review Daily Vehicle Inspection (DVI) Report from the vehicles by either inspection or as reported by the dispatcher, road supervisor, and/or management. Mechanics will shuttle vehicles between the CorpYard and the maintenance facility and communicate with the operations office which vehicles are out of service and for how long.

All mechanics are expected to be able to perform all routine maintenance and be capable of performing a variety of repairs. The CONTRACTOR shall provide one (1) “A” mechanic capable of being a lead and performing moderate to heavy maintenance/repairs to vehicles to avoid sending vehicles out.

There must always be a mechanic physically on duty when any vehicle is in revenue service.

9. Utility Worker
The CONTRACTOR will be responsible for the recruitment and training of Utility Workers.

The CONTRACTOR must provide a sufficient number of utility workers to meet needs of the service on any given day within the limitations of staff, equipment.

Utility workers are not expected to operate vehicles on public roads but must have a valid Class C license. If a utility worker is expected to operate vehicles on public roads to shuttle buses for maintenance or fueling at the backup facility, then they must have a valid Class B California commercial driver’s license and medical examination certificate, as well as any other licenses, endorsements, or certifications required by applicable federal, state, and local regulations. A utility worker expected to operate a vehicle on public roads who does not pass the medical examination shall not be permitted to operate any vehicle described herein.

City Council/RSA Agenda 234 Tuesday, March 14, 2023
The Safety & Training Manager shall be the responsible party to ensure that the utility workers are up to date on all required training and substance testing to operate any vehicle. Utility workers that cannot complete training or fail routine substance testing shall be pulled from their duties immediately. If a utility worker has an incident that renders a Union City Transit owned vehicle out of service, the CONTRACTOR shall be assessed a penalty.

Utility workers are subject to random substance testing under Federal law and Union City Transit is required to know where the mechanics are tested. The CONTRACTOR will provide the name and address of the facility where they send mechanics and a contact so Union City Transit staff can make arrangements to inspect the facility and their process.

Utility workers are expected to inspect vehicles in the CorpYard for damage or excessive wear, remove trash, wash the vehicle, clean windows inside and out, update information in the interior of the vehicles, sanitize vehicles, apply decals, and any other request to make the vehicles acceptably clean and comfortable to the customer.

5. Employee Retention/Replacement
In order to ensure continuity of service and minimize the impact to customers, Union City Transit encourages the CONTRACTOR to retain as many of the existing qualified drivers, dispatchers, road supervisors, and maintenance personnel, subject of course, to vetting for compliance with CONTRACTOR hiring standards.

6. Drug & Alcohol Program
The CONTRACTOR will to establish and implement a drug and alcohol testing program that complies with 49 CFR Parts 653 and 654, produce any documentation necessary to establish its compliance with Parts 653 and 654, and permit any authorized representative of the United States Department of Transportation or its operating administrations, the State Oversight Agency of the State of California, or the Union City Transit and Ride-On Tri-City! to inspect the facilities and records associated with the implementation of the drug and alcohol testing program as required under 49 CFR Parts 653 and 654 and review the testing process. The CONTRACTOR shall certify annually its compliance with Parts 653 and 654 and to submit the Management Information System reports before March 15 to Union City Transit. To certify compliance, the CONTRACTOR shall use the “Substance Abuse Certifications” in the “Annual List of Certifications and Assurances for Federal Transit Administration Grants and Cooperative Agreements,” which is published annually in the Federal Register.

7. Training

1. Driver Training
Drivers providing services as defined herein shall be trained in all operational procedures, including but not limited to the following:

City Council/RSA Agenda 235 Tuesday, March 14, 2023

1. Map reading and orientation skills

2. Overview of ADA regulations

3. Overview of related state and local laws, such as for elder abuse reporting

4. The special skills (including applicable sensitivity training) required to provide transportation to seniors and individuals with disabilities

5. Defensive driving and vehicle handling

6. The operation of all types of vehicles, passenger lifts and wheelchair securement systems, and other equipment, which may be expected to be used in any Union City Transit service

7. Annual documented refresher instruction

8. Accurate completion of trip manifests

9. Incident and accident reporting

10. Fare collection and handling

11. Identifying Limited English Proficiency (LEP) customers and how to assist them Drivers shall be trained to assist passengers who use wheelchairs and other wheeled mobility devices in boarding and shall be trained in the correct procedures to operate all securement devices. Drivers shall also be trained to assist passengers with a variety of mobility aids and service animals, as well as ambulatory passengers who do not use such aids, but who may come to need assistance at any time.

2. Call Center Training
Dispatchers and the Paratransit Coordinator providing service as defined herein shall be trained in all procedures including but not limited to:

1. Sensitivity training (once every two (2) years)

2. Scheduling dispatching and reservations software (as needed)

3. Customer Service training (upon employment and an annual refresher). A summary of the customer service training will be given to Union City Transit upon completion.

4. Emergency preparedness training (the CONTRACTOR will perform training as part of the new hire process and will work with Union City Transit and Ride-On Tri-City! to conduct on-going Emergency Preparedness training annually).

3. Maintenance Training and Certification
Maintenance personnel shall include ASE certification training, manufacturer provided training, maintenance safety training, and relevant environmental training. Maintenance training programs shall receive sufficient training to remain current with all new vehicle equipment parts and components as well as emissions standards and regulations.

4. Dispatch and Office Staff Training
Dispatchers shall receive appropriate training in the efficient use of the CONTRACTOR’s provided scheduling software, Microsoft Office software, dispatching techniques, phone City Council/RSA Agenda 236 Tuesday, March 14, 2023
etiquette and a knowledge of the service area and all standard operating procedures, relating to the smooth day-to-day operation of Union City Transit services.

5. Fleet Management
Operations Managers shall be responsible for managing the fleet and driver force, which enables them to keep deadhead below ten percent (10%). Using such methods as, in- field route relief, chain scheduling, and field breaks.

6. Maintenance
CONTRACTOR shall service, maintain and repair all Union City Transit vehicles required in connection with the operation of all Union City Transit services in a safe and operable condition at all times at the CONTRACTOR’s own facility. All maintenance services provided shall be performed in accordance with manufactures recommended maintenance procedures as well as with applicable federal and state regulations.

CONTRACTOR shall develop, implement, and maintain a written checklist of items included in the daily servicing of each vehicle. The checklist will be utilized and kept on file for Union City Transit and the California Highway Patrol review.

CONTRACTOR, at its sole cost and expense, shall provide all lubricants, repairs, cleaning, parts, supplies, labor, maintenance, major components, and component rebuilding and replacement, required for the operation of all equipment pursuant to this Contract.

CONTRACTOR shall be fully responsible for the safe and efficient maintenance of all vehicles, communication devices, and all other equipment to be used to perform this Contract.

CONTRACTOR shall acknowledge receipt of the vehicles listed in Attachment I and all vehicles subsequently added to the fleet and that said vehicles have been received in good condition and working order. CONTRACTOR shall acknowledge and update this vehicle list as needed when Union City Transit exercises its right to reassign any of these vehicles to other kinds of services not operated by the CONTRACTOR.

CONTRACTOR shall conduct an annual audit and reconciliation of equipment are parts provided by Union City Transit. Upon termination of agreement, CONTRACTOR shall return all Union City Transit owned vehicles, equipment, and parts with no deferred maintenance or damage, less reasonable wear and tear. CONTRACTOR shall, at its sole expense, repair or replace any Union City Transit vehicles, equipment, or parts, which may be damaged, or lost by reason of collision, negligence, abuse, vandalism, or other like cause.

CONTRACTOR shall perform daily vehicle servicing on all Union City Transit vehicles used in revenue service. Daily servicing will include, but not be limited to, fueling; engine oil, City Council/RSA Agenda 237 Tuesday, March 14, 2023
coolant, water, and transmission fluid check; fare box vault pulling replacement; wheelchair lift check; brake check; light and flasher check; interior sweeping and dusting; exterior and interior visual inspection; and check of all vehicle performance defects, reported by drivers to identify potential safety and reliability items, requiring immediate attention.

All wheelchair lifts, tie-downs, and related equipment must meet ADA requirements found in 49 CFR Part 37 and Part 38. All wheelchair lift/ramp-related equipment shall be inspected, serviced, and lubricated at manufacturers recommended intervals necessary to ensure that the wheelchair lifts/ramps are fully operational whenever the vehicle is used in revenue service.

Heating and air conditioning (A/C) systems shall be maintained and used to ensure that the passenger compartment temperature is comfortably maintained under all climate conditions at all times.

CONTRACTOR shall maintain the A/C systems in an operable condition and use the highest rated Minimum Efficiency Reporting Value (MERV) filter allowable on each vehicle.

Seats shall be maintained in proper operating condition at all times. All tears, gum, graffiti, and other damage shall be repaired in a professional manner immediately upon their discovery.

CONTRACTOR shall use fuel as required under the law. CONTRACTOR shall maintain vehicles so as to minimize visible smoke emissions. CONTRACTOR tor shall be familiar with and comply with all California Air Resources Board (CARB) and Bay Area Air Quality Management District (BAAQMD) regulations.

CONTRACTOR shall assist Union City Transit with reporting requirements as needed.

All repairs to Union City Transit vehicles shall be performed by CONTRACTOR or by other vendors and suppliers subject to prior approval by Union City Transit. Repairs shall include, but not be limited to; work to correct loss or damage; adjustments due to normal wear and tear; and overhaul, rebuilding or replacement of components. Repair work shall be conducted as soon as practicable upon learning that such work is required. CONTRACTOR shall perform repair work expeditiously in response to identification of problems by drivers, other staff members, or by Union City Transit. CONTRACTOR shall assure Union City Transit that required repairs should not be deferred beyond a reasonable time.

In the event that towing of any Union City Transit vehicle is required due to mechanical failure or damage, CONTRACTOR shall be responsible to provide such towing at CONTRACTOR’S sole expense. CONTRACTOR shall establish and maintain an ongoing spare parts inventory sufficient to minimize vehicle downtime and ensure that peak vehicle requirements are met.

City Council/RSA Agenda 238 Tuesday, March 14, 2023
Vehicles utilized in service shall be safe for operations on public streets and freeways and meet all requirements in the California Vehicle Code for a bus. All parts of vehicles and all equipment mounted on or in vehicles shall conform to the California Vehicle Safety Standards, the California Administrative Code, Title 13, and the Americans with Disabilities Act (ADA).

Particular attention shall be directed to CHP Motor Carrier Safety Regulations.

CONTRACTOR shall ensure that there are a sufficient number of operable vehicles available to meet all scheduled services in a safe and reliable manner.

Union City Transit reserves the right to inspect vehicles and vehicle maintenance records at any time.

7. Preventive Maintenance Program
CONTRACTOR’s preventive maintenance program shall adhere to the preventive maintenance schedules and standards of the industry and shall be sufficient so as not to invalidate or lesson warranty coverage of any Union City Transit vehicle or associated equipment. Preventive maintenance inspections shall occur not less than every 3,000 miles or forty-five (45) days whichever is less. Preventive maintenance servicing shall occur not exceed the Original Equipment Manufacturer (OEM) required intervals based on mileage, engine hours, or duration of time.

Adherence to preventive maintenance schedules shall not be regarded as reasonable cause for deferring maintenance where CONTRACTOR’s employees observe that maintenance is needed in advance of schedule.

CONTRACTOR shall not defer maintenance for reasons of shortage of maintenance staff or operable vehicles, nor shall service be curtailed for the purpose of performing maintenance without prior written consent of Union City Transit. CONTRACTOR shall adjust the work schedules of its employees as necessary to meet all scheduled services and complete preventive maintenance activities according to the schedule approved by Union City Transit. Preventive maintenance and running repairs shall receive first priority in the use of CONTRACTOR’s maintenance resources.

8. Tires
CONTRACTOR shall be responsible for the appropriate replacement of tires for all vehicles providing services defined herein. Tires may be leased or purchased.

9. Body Work
CONTRACTOR may use “A” mechanic to perform necessary body work or find a reputable outside vendor.

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10. Vehicle Fueling
CONTRACTOR is responsible for fueling of all vehicles described herein. Union City Transit provides all appropriate fuel for all owned vehicles, but requires the CONTRACTOR to purchase fuel for all revenue and non-revenue vehicles provided by the CONTRACTOR. CONTRACTOR may purchase fuel from the City of Union City at its CorpYard through a separate agreement where the City of Union City will invoice for fuel consumed once a month.

CONTRACTOR is responsible for tracking all fuel transactions including date, fuel type, quantity consumed, and vehicle mileage of vehicle being fueled.

11. Environmental Compliance
"Applicable Environmental Laws" means any and all laws concerning the protection of human health and the environment which include, but will not be limited to, the Comprehensive Environmental Response, Compensation and Liability Act, 42 U.S.C. §§ 9601 et seq.; the Resource Conservation and Recovery Act, 42 U.S.C. §§ 6901 et seq.; the Federal Water Pollution Control Act, 33 U.S.C.
§§ 1251 et seq.; the Clean Air Act, 42 U.S.C. §§ 7401 et seq.; the Hazardous Materials Transportation Act, 49 U.S.C. §§ 1471 et seq.; the Toxic Substances Control Act, 15 U.S.C. §§ 2601 through 2629; and the Safe Drinking Water Act, 42 U.S.C. §§ 300f through 300j; as they have been or will be amended from time to time, and the regulations implementing such statutes; and any similar state, county, municipal or other local laws and ordinances concerning the protection of human health and the environment and the regulations implementing such statutes.
"Hazardous Substance(s)" means any substance, material, chemical or waste that is or will be listed or defined as hazardous, toxic, or dangerous under any Applicable Environmental Law, or any petroleum products, or any substance, material, chemical or waste which is or may become, directly or indirectly, by chemical reaction or otherwise, hazardous, toxic, or dangerous to life, health, property, or the environment by reason of toxicity, flammability, explosiveness, corrosively or any other reasons.

In performing maintenance obligations defined in this Scope of Services, CONTRACTOR shall be responsible for the proper storage, handling, use, transportation, and disposal of all Hazardous Substances in accordance with Applicable Environmental Laws, including without limitation, all lubricants, solvents, motor oil and other petroleum products. CONTRACTOR shall only dispose of such materials at facilities which are permitted or licensed in accordance with Applicable Environmental Laws. Furthermore, in the event that CONTRACTOR engages the services of a disposal company for the transportation and disposal of any Hazardous Substances, CONTRACTOR shall ensure that such company is properly licensed and that it transports and disposes of Hazardous Substances in accordance with the terms of this Contract.

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CONTRACTOR shall maintain procedures for its employees and any subcontractors who handle Hazardous Substances and shall retain records regarding compliance with the responsibilities contained herein.

12. Vehicle Washing
CONTRACTOR shall make use of the Union City Transit vehicle wash system for exterior washing of vehicles. In the event that the vehicle wash system is non- operable or not available, CONTRACTOR may use Union City Public Works wash rack. CONTRACTOR shall maintain an up-to-date record of all washings and major cleanings. Said records shall be made available to Union City Transit upon request. Vehicle may be removed from service by Union City Transit for unacceptable appearance.

CONTRACTOR will be required to periodically purchase the soap for the Union City Transit provided vehicle wash system at their own expense.

CONTRACTOR shall maintain Union City Transit vehicles in a clean and neat condition at all times. The interior of all vehicles shall be kept free of litter and debris to the maximum practicable extent throughout the operating day. Unless otherwise approved by Union City Transit, there are to be no advertisements, posters, stickers, or other unauthorized materials placed on vehicles. Vehicles shall be swept and dusted daily. Interior panels, windows and upholstery shall be cleaned of marks as necessary. The interiors of all vehicles shall be thoroughly washed at least once per week, including all windows, seats, floors, stanchions, and grab rails. All foreign matter such as gum, grease, dirt, and graffiti shall be removed from interior surfaces during the interior cleaning process. Any damage to seat upholstery shall be repaired immediately upon discovery.

Ceilings and walls shall be thoroughly cleaned at least once per month or more often if necessary. Destination sign interior glass shall be cleaned as necessary to maintain a clean appearance and maximize visibility. Exteriors of all vehicles shall be washed as required to maintain a clean, inviting appearance and in no event less than once per week. Exterior washing shall include van body, all windows, and wheels. Rubber or vinyl exterior components such as tires, bumper fascia, fender skirts and door edge guards shall be cleaned and treated with a preservative at least once per month, or as necessary to maintain an attractive appearance.

At an interval to be discussed between Union City Transit and CONTRACTOR, each owned vehicle shall undergo a thorough cleaning and detailing beyond the daily cleaning requirements.

13. Warranty Work
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CONTRACTOR shall be familiar with vehicle and equipment warranties and shall comply with all warranty provisions in the conduct of its maintenance functions. At the end of the contract period, CONTRACTOR shall again warrant the vehicles to have been properly serviced, maintained and in good repair, except for normal wear and tear. Union City Transit may have an inspection of the vehicle performed by an independent party. The cost of all repairs identified in said inspection shall be deducted from the CONTRACTOR’S final payment.

14. Maintenance Audit
If CONTRACTOR receives an unsatisfactory rating from CHP, CONTRACTOR shall so notify Union City Transit by telephone and in writing immediately (email is acceptable) and state the steps, which will be taken to correct the deficiencies. Should CONTRACTOR or any service vehicle be shut down by an agency in authority, including Union City Transit, as a result of an unsatisfactory rating by CHP, the vehicles shut down shall not operate and $200.00 a day per vehicle in liquidated damages shall be assessed until a satisfactory inspection report is obtained. If the vehicle is shut down by CHP due to a defect, which the Union City Transit agrees was due to manufacture, the liquidated damages shall not apply.

Union City Transit reserves the right in its sole discretion to review maintenance records of, inspect and reject temporarily or permanently, by notice to CONTRACTOR, any vehicle CONTRACTOR uses which Union City Transit deems unacceptable. In the event any revenue vehicle is rejected temporarily by Union City Transit as a result of deficient vehicle condition or appearance, $200.00 a day per vehicle in liquidated damages shall be assessed until the condition is corrected satisfactorily to Union City Transit.

Each vehicle is required to be inspected at least annually by CHP. Results of said inspections shall be transmitted to Union City Transit and any applicable signed certification shall be displayed or carried on the vehicles.

15. Fares, Deposits, Transfers, and Clipper
Fares and transfer fares shall be determined by Union City Transit and Ride-On Tri-City! for all services. Fares are also subject to change during the course of the contract. Operators will be required to honor special passes, collect, cancel and/or validate passes and tickets, issue and collect transfers as determined by Union City Transit and Ride-On Tri-City!.

CONTRACTOR shall assure each patron pays the appropriate fare prior to being provided transportation service. Operators will, when requested by Union City Transit and Ride-On Tri-City!, hand out notices to passengers or otherwise render assistance regarding customer relations, promotion, monitoring, and supervisory functions. All fares collected shall be provided to the armored vehicle service chosen by the City of Union City to collect money from all Union City facilities; CONTRACTOR will be responsible for the exchange of funds with the service and documenting the transaction for the Union City Finance Department.

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CONTRACTOR shall track all fares paid electronically or in cash by fare categories as defined by Union City Transit and Ride-On Tri-City! to be provided as part of the monthly reporting.

Union City Transit is reviewing new methods of fare collection for paratransit and WAV services and expect the CONTRACTOR to adapt as they are implemented.

16. Clipper Processing Services
CONTRACTOR shall provide data transport services for Union City Transit’s Clipper application using CONTRACTOR’s internet connection. CONTRACTOR will process a maximum of 1000 MB of Clipper transaction data per month. Union City Transit shall indemnify, defend and hold harmless CONTRACTOR from and against any and all loss, liability, expense, claim, costs (including costs of defense and related attorneys’ fees), suits and damages arising from Union City Transit’s use of CONTRACTOR’s internet connection and the data transport services performed, including, but not limited to, damages to CONTRACTOR’s network caused by third party use of Union City Transit’s systems.

17. Software and Technology
Union City Transit provides a variety of equipment to the CONTRACTOR in order to perform the services requested herein. CONTRACTOR shall be responsible for proper maintenance and/or replacement of damaged equipment. The following items are a sample of what Union City Transit will provide

1. Mobile and handheld radios for communication between dispatch, drivers, road supervisors, and mechanics

2. Onboard cameras in the majority of vehicles

3. Transit Signal Priority in all fixed-route vehicles

4. Clipper fare collection equipment for fixed-route and demand-response services through MTC

5. Electronic fareboxes in fixed-route buses

6. Tablets (Samsung ) to operate the Union City Flea

7. TranLoc demand-response program for Union City Flea pilot through the end of March 2023

8. Phones in the modular building connected to the City network Union City Transit does not provide any additional technology relying on the CONTRACTOR to provide adequate computers for all administrative and maintenance staff. The CONTRACTOR will be responsible for ensuring the computers are using the most current operating system that can support Microsoft Office applications compatible with those of Union City Transit and Ride-On Tri-City! staff. Computers must also be able to support installing any requested Microsoft Windows 10 compatible application that supports a Union City Transit provided product for operations or maintenance of the service.

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Union City Transit does not provide printing, scanning, copying, or faxing capabilities for the CONTRACTOR. The CONTRACTOR is required to have a machine or multiple machines that are cable of these functions.

Union City Transit does not provide any network security for the CONTRACTOR’s computers or electronic devices. The CONTRACTOR is required to have network security in place to avoid transferring any malware in files that it shares with Union City Transit staff.

Union City Transit currently relies on the present CONTRACTOR to provide GMV Sync for Computer Aided Dispatch and Automatic Vehicle Location (CAD/AVL) of the fixed-route service. Union City Transit is currently working with MTC and Cubic Systems to integrate GMV Sync with the next generation Clipper system and would like to keep GMV Sync for a minimum of one (1) year until the next generation system is launched. Union City Transit will require the Proposer to provide GMV Sync as part of their proposal unless the Proposer offers a CAD/AVL product they are more familiar with and are willing to assist MTC and Cubic with its integration. Union City Transit owns the mobile data terminals (MDTs) that GMV Sync operates on in the fixed-route buses and uses GMV for replacements of the MDTs when they fail.

Union City Transit and Ride-On Tri-City! both rely on their current CONTRACTOR to provide a paratransit reservation and dispatching program. The services are both currently being upgraded from web-based Trapeze Simpli (that is no longer supported) to Trapeze PASS.

Union City Transit requires the CONTRACTOR to provide their own program that supports all three (3) demand-response services so that vehicles may be shared. Union City Transit desires the following capabilities in the Proposer’s program:

1. Application Programming Interface (API) with the Regional Eligibility Database (RED)

2. An electronic customer interface on a computer or application that reduces the need for customers to call and make a reservation

3. A tablet based interface that the drivers can use to pick-up clients and customers without the need for paper (Union City Transit will purchase tablets and provide data)

4. CAD/AVL capabilities that allow dispatch and the clients or customers to know exactly where the vehicles are and the approximate arrival time to their next pick-up or dropoff

5. Integration with Transportation Network Companies (TNC) in order to request a ride through them using the client’s discount codes provided by Ride-On Tri-City!

6. Optional: Ability to maintain a client’s purse balance so that they can have each trip taken deducted from their purse

7. Optional: Integration with outside financial systems (Tyler EDEN) or electronic purchasing platforms (PayPal)
Union City Transit and Ride-On Tri-City! would prefer the CONTRACTOR to provide an integrated electronic reporting and finance platform to simplify monthly reporting and billing.

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Union City Transit is making this request but does not require it. Union City Transit and RideOn Tri-City! are both seeking such a product to reduce paper and expedite reporting and invoices.

Union City Transit requires the CONTRACTOR to provide their own electronic fleet maintenance program. The program must be able to maintain records satisfactory to Union City Transit, CHP, and FTA TAM requirements. A program that can send a daily service report to the Transit Manager is desired.

Union City Transit’s current CONTRACTOR uses Lytx DriveCam to monitor driver behavior, assist with documenting passenger behavior, and providing documentation during incidents.

There is no requirement for the Proposer to provide this exact product or this type of service. If the Proposer does install this exact product or one that is similar, they will do so at their own expense, but it has proven valuable to the current contractor and drivers rely on it for their safety.

The CONTRACTOR’s management team should be available by mobile phone in case Union City Transit needs to contact them regarding any matters during regular business hours or after their normal work hours. Mobile phones should be capable of taking pictures and transferring them to Union City Transit staff when investigating issues that require Union City staff attention.

18. Emergency Management
Union City Transit is a partner in the Bay Area region emergency management program for the purpose of providing disaster mitigation services to the region. In order to remain relevant to the region’s mitigation strategies, it is imperative for Union City Transit to participate in large scale exercises designed to improve disaster responses. The CONTRACTOR project staff will be required to comply with direction given under such circumstances in which the local or regional Emergency Operations Center (EOC) has been activated and tasks given to Union City Transit as a result.

19. Records/Management & System Reports
CONTRACTOR shall maintain all books, records, documents, accounting ledgers and similar materials relating to work performed for Union City Transit and Ride-On Tri-City! under this Agreement on file consistent with Union City Transit records retention policy following the date of final payment to CONTRACTOR by Union City Transit. The above records retention requirement shall include daily driver’s logs, route manifests, trip tickets, vehicle maintenance, as well as all other books, records, and documents. Any duly authorized representatives of Union City Transit, and any of its grantors, shall have access to such records for the purpose of inspection, audit and copying at reasonable times during CONTRACTOR’s usual and customary business hours. All project records prepared by the CONTRACTOR shall be owned by Union City Transit and shall be made available to the Union City Transit at no additional charge.

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Summary reports shall be provided monthly to the Union City Transit’s Transit Manager. Said monthly reports shall be received no later than the tenth (10th) calendar day of the following month. The format to be used for operating reports and monthly summaries shall be developed by the CONTRACTOR and approved by the Union City Transit’s Transit Manager.

20. Service performance
CONTRACTOR shall collect record and report to Union City Transit and Ride-On Tri-City! relevant operational data in a format to be approved by Union City Transit and Ride-On TriCity! on a daily and or monthly basis. Monthly reports are required within ten (10) calendar days after the end of the operating month in order to receive reimbursement for the prior month’s service. Operational data for Union City Transit and Ride-On Tri-City! services shall include at a minimum the following information:

1. Actual count of all passengers by fare category (Passengers, Personal Care Attendant, Guest, Wheelchairs, Bikes, Lift Assisted Trips, etc.) and program (Union City Transit, Union City Paratransit, Union City Flea, Ride-On Tri-City!)

2. Passengers per revenue hour, service hour, revenue mile and service mile

3. Vehicle miles listed by service miles, deadhead miles and revenue miles

4. Vehicle miles and revenue miles by: Weekdays, Saturday, and Sunday

5. Vehicle hours listed by service hour, revenue hours and non-revenue hours

6. Service hours and revenue hours by; Weekdays, Saturday, and Sunday

7. Fares collected (listed by fare box, pre-paid accounts, and agency billing)

8. Trips by city

9. Travel and on-board time per passenger for demand-response services

10. No-Shows

11. Late Cancellations (Dial-A-Ride)

12. Missed Trips

13. Missed Runs

14. Complaints

15. Commendations

16. Cancellations

17. Number of Denials by category

18. Maintenance summary by vehicle

19. Wheelchair lift availability

20. Wheelchair boarding, including quarterly sample of all lift deployments for ambulatory passengers

21. Road calls

22. Vehicle accidents (chargeable and non-chargeable)

23. Passenger incidents

24. Summary of service complaints

25. Unduplicated passengers

26. On-time performance

27. Number of Transfer Trips

28. Average trip distance (by weekday and weekend, to be reviewed and recalculated every three (3) years, per FTA recommendations)
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29. Number of standing trips

30. Number of demand trips

31. Number of same day trips

32. Number of check rides/road observations

33. Number of 30–59-minute late trips

34. Number of 15–29-minute late trips

35. Transfer to/from trips with East Bay Paratransit or other paratransit operator Additionally, CONTRACTOR shall maintain daily driver manifests. The manifest does not have to be turned in to Union City Transit must be made available upon request at any time.

Manifest shall include at a minimum the following information:

1. Driver name and vehicle number

2. Passenger pick-up and drop-off times and locations

3. Mileage recorded for each passenger pick-up and drop-off as well as daily mileage by vehicle, including mileage leaving from and at return to base

4. All pertinent passenger information in regard to same day trips Dispatcher logs shall be maintained daily and shall include but not be limited to the following information:

1. Dispatcher on duty, time on duty, and subsequent shift change information about who is on duty throughout the service day

2. Any and all accident/incident information, which occurred during the day. Include all pertinent information (i.e., time of accident/incident, vehicle, and driver information, whether or not there were injuries, whether or not the police were called, etc.).

3. Any and all information regarding unusual circumstances involving transfer trips, passenger behavior, communications with passenger family or program personnel, difficulties locating passengers, etc.

4. Information regarding complaints from riders including name of caller and nature of complaint.

5. Record of callers cancelling rides for the current day, including time of call

6. Monthly totals of the operating data, documenting any discrepancies in the reported number of passengers carried and the amount in fares and transfer slips collected by the operator

7. Daily operators and dispatcher logs as relevant back-up information to the monthly summary report
The Project Manager shall also document operational problems or passenger complaints and describe any action taken regarding the problems. Passenger complaints related to safety or serious operational deficiencies shall be reported to Union City Transit no later than the next working day following CONTRACTOR’s receipt of complaint.

21. Maintenance Records
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Maintenance records shall be maintained on all vehicles indicating all warranty work, preventive maintenance and repairs performed on each vehicle. All such records and reports shall be prepared and maintained in such a manner so as to fulfill any applicable state or federal requirements, as well as any needs of Union City Transit to enable it to accurately evaluate CONTRACTOR’s maintenance performance and operating expense associated with various Union City Transit vehicles and equipment. Records of all maintenance and inspections shall be made available to Union City Transit, the California Highway Patrol and/or such other regulatory agencies with jurisdiction when requested.

Fleet audits shall be conducted by Union City Transit twice a year through a third-party inspector. During that inspection, vehicles shall be selected randomly for inspections.

Inspections include maintenance files.

CONTRACTOR shall prepare maintenance records and reports in a form and according to a schedule approved by Union City Transit. Such records and reports shall include, but not be limited to, the following:

Daily vehicle inspection and servicing checklists.

Work orders for all maintenance inspections, warranty repairs and other vehicle repairs including materials, parts and labor consumed.

Road call reports or work orders, for each road call, identifying date and time, vehicle number, problem, and mileage of vehicle.

Monthly summary listing each vehicle, vehicle mileage, and vehicle miles since last preventive maintenance inspection, vehicle repairs and costs, vehicle fuel and lubricants consumption and vehicle road calls.

Identify a vehicles next preventative maintenance service level (A, B, C, etc.) and define each of those service levels.

Identify defects found during inspections that will remove a vehicle from service and an estimate on how long it will to take to resolve the issue.

Semiannual fleet summary listing each vehicle; vehicle mileage; vehicle year-to-date total miles; vehicle year-to-date fuel consumption and miles per gallon; vehicle year-to-date maintenance cost and cost per mile; total road calls and miles per road calls; major component overhauls, rebuilds and replacements by vehicle; and CONTRACTOR’s summary of maintenance problems, particularly components with high incidences of in-service failures, and steps taken or recommendations to reduce such problems and in-service failures.

The CONTRACTOR will maintain a current vehicle record containing the following information:
• Make
• Model and Year
• Vehicle Identification Number (VIN)/Serial Number
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o Serial Numbers for equipment associated with the VIN
• License Number
• Preventative Maintenance “Inspection” Reports
• Lift/ramp equipment (specify if ramp, lift, or none)
• Vehicle capacity (ambulatory, standing, wheelchair, bike, etc.) • Owner of vehicle
• Exact location where the vehicle is garaged

22. Financial records
CONTRACTOR shall maintain financial records in keeping within current accepted accounting standards. All financial records related to any services provided to Union City Transit or RideOn Tri-City! described herein shall be made available for inspection/audit at any time.

All costs incurred in connection with this project and any relevant financial records and documents shall be recorded in accounts separate from those used for other business activities and in conformance with the guidelines of Union City Transit. The Project Manager shall submit a monthly invoice to the Union City Transit Transit Manager for the services rendered during the reporting period, no later than ten (10) days following the end of the reporting period. The invoice shall follow a format provided by the CONTRACTOR and approved by the Transit Manager. A sample invoice format is provided at Attachment VI.

A separate invoice shall be submitted for each of the services as outlined in this Scope of Services:

1. Union City Transit Fixed-Route – Monthly Fixed Fee
a. Include number of employees for the month working on the service and their Full Time Equivalent (FTE)
b. Other adjustments

2. Union City Transit Fixed-Route – Monthly Variable Fee a. Detailed supplemental of daily billable hours is required by Union City Finance Department
b. Hourly Cost (broken down by billable hours x rate)

3. Union City Paratransit – Monthly Fixed Fee
a. Include number of employees for the month working on the service and their Full Time Equivalent (FTE)
b. Other adjustments

4. Union City Paratransit – Monthly Variable Fee
a. Detailed supplemental of daily billable hours is required by Union City Finance Department
b. Hourly Cost (broken down by billable hours x rate)

5. Union City Flea – Monthly Variable Fee
a. Include number of employees for the month working on the service and their Full Time Equivalent (FTE)
b. Detailed supplemental of daily billable hours is required by Union City Council/RSA Agenda 249 Tuesday, March 14, 2023
City Finance Department
c. Hourly Cost (broken down by billable hours x rate)
d. Other adjustments

6. Ride-On Tri-City – Monthly Variable Fee
a. Include number of employees for the month working on the service and their Full Time Equivalent (FTE)
b. Detailed supplemental of daily billable hours is required by Union City Finance Department
c. Hourly Cost (broken down by billable hours x rate)
d. Other adjustments
The invoices shall be supported by such copies of invoices, payrolls, and other documents as may be required by the Union City Transit Transit Manager and Union City Finance Department to establish that the amounts are allowable and in accordance with the cost proposal. All invoices and related records will be available for inspection and/or independent audit at the election of Union City Transit or Ride-On Tri-City!.

23. National Transit Database (NTD) Records/Reporting
It shall be the responsibility of the CONTRACTOR to collect and report in a timely manner to Union City Transit FTA Section 15 (National Transit Database) data and other pertinent ridership information. FTA Section 15 requirements entail a high level of operational data sampling utilizing FTA approved sampling techniques or by collecting 100% of the data. All source documents shall be maintained for three (3) years following final payment and may be audited by Union City Transit and/or FTA at any time within this period.

Section 4. Service/Maintenance Standards
CONTRACTOR shall strive at all times to provide service in a manner, which will maximize productivity and at the same time maximize customer service. Recognizing that the goals of productivity and customer service level may conflict, this Agreement includes specific performance standards (Attachment II) that are intended to be reasonably attainable by CONTRACTOR, fair to the customer and consistent with expectations that the CONTRACTOR will always perform at its highest level.

CONTRACTOR and Union City Transit/Ride-On Tri-City! shall periodically meet to evaluate performance of each of the services based upon these standards. If the standards are not fulfilling their intended purpose, they shall be adjusted based upon recommendations made by CONTRACTOR with concurrence and final decision by Union City Transit and Ride-On TriCity!. Should it be found that CONTRACTOR’s performance has contributed to CONTRACTOR’s failure to achieve these standards, CONTRACTOR shall take all reasonable actions requested by Union City Transit to correct deficiencies in performance.

Should deficiencies persist, Union City Transit may take whatever additional action is required, including assessing penalties or termination of the contract.

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1. Liquidated Damages
For performance not delivered in accordance with this contract, Union City Transit shall incur additional expense; loss of confidence by system users; reputational damage to the program; and other damages to Union City Transit, Ride-On Tri-City! and their programs. Substandard system performance causes passengers to file complaints and make multiple calls to confirm that trips are properly booked and will arrive on time. However, the damage the City incurs as a result of this noncompliance by the CONTRACTOR is difficult to measure precisely. For this reason, the City and CONTRACTOR agree that Liquidated Damages shall be assessed against the CONTRACTOR for failing to meet certain standards (see Attachments II and III). These attachments also include summaries of any incentives or disincentives associated with each standard, some of which are detailed in the next section.

For every business day that the CONTRACTOR is late in submitting documentation deliverable under this agreement, (for example, Monthly Ops reports, NTD and Complaint responses), liquidated damages of a $25 per item, per day will be assessed against the CONTRACTOR. The City and CONTRACTOR agree that such liquidated damages are a reasonable estimate of the damages incurred by the City for such delays and noncompliance by the CONTRACTOR.

2. Incentives

1. If schedule adherence exceeds 95% three (3) months for all four (4) services in a row based on CAD/AVL data, CONTRACTOR shall be awarded a $1,500 incentive to be used to continue to incentivize staff for good performance.

2. If schedule adherence exceeds 97% six (6) months for all four (4) services in a row based on CAD/AVL data, CONTRACTOR shall be awarded $4,000 to be used to continue to incentivize staff for good performance.

3. Disincentives
Union City Transit, Ride-On Tri-City!, and the winning Proposer will work together over an agreed amount of time to develop an on-time performance improvement program. Upon the completion of the program the disincentives will become active.

Disincentives shall be applied to the CONTRACTOR if they continue to fall below performance standards already outlined in the contract. Disincentives will be applied to the invoice as less paid for the applicable month.

1. If schedule adherence falls below 90% three (3) months for any of the four (4) services in a row based on CAD/AVL data, a disincentive of $1,500 will be applied against the CONTRACTOR.

2. If schedule adherence continues to fall below 90% after three (3) months, a disincentive of $2,000 will continue to be applied each month against the CONTRACTOR until schedule adherence is brought back up City Council/RSA Agenda 251 Tuesday, March 14, 2023
to contractual standards of 90%. (Example: Month 1, 89%; Month 2, 89%; Month 3, 89%, disincentive of $1,500 applied against CONTRACTOR; Month 4, 89%, a disincentive of $2,000 applied against CONTRACTOR; Month 4, 90%, no disincentive applied).

Section 5. Safety Program
CONTRACTOR shall assume full responsibility for assuring that the safety of passengers, operations personnel, and Union City Transit vehicles and equipment are maintained at the highest possible level. CONTRACTOR shall comply with all applicable California Highway Patrol (CHP), California Division of Occupational Safety and Health (Cal/OSHA), and Federal Occupational Safety and Health Administration (OSHA) requirements. CONTRACTOR shall develop, implement, and maintain a formal safety program including periodic safety meetings, participation in safety organizations, safety incentives offered by CONTRACTOR to drivers and other employees, and participation in risk management activities under the auspices of CONTRACTOR’s insurance carrier or other organization. CONTRACTOR will require all drivers, dispatch and scheduling personnel, vehicle maintenance mechanics, office staff, utility workers, and supervisors to participate in the safety program. CONTRACTOR shall provide an outline of said Safety Program with its proposal and include periodic updates to Union City Transit throughout the term of the contract.

Section 6. Accident & Incident Procedures
CONTRACTOR shall develop, implement, and maintain formal procedures, approved by Union City Transit, to respond to accidents, incidents, and service interruptions. Such occurrences to be addressed include, but are not necessarily limited to, vehicle accidents, passenger injuries, passenger disturbances, in service vehicle failures, lift/ramp failures of vehicles in service, and vehicles operating more than sixty (60) minutes behind schedule as indicated by CAD/AVL.

All traffic accidents involving vehicles in revenue or non-revenue service, irrespective of injury, shall be reported to local Police Department or CHP, as appropriate, including incidents that occur in Union City owned facilities. CONTRACTOR will advise such agency of the accident and request a police unit to investigate the accident.

The Union City Transit Transit Manager shall be notified as soon as possible, and no later than within two (2) hours by the CONTRACTOR of any accident or incident involving Union City Transit or CONTRACTOR provided property. In cases involving injury, death, collisions with any stationary object, or fire of any type, CONTRACTOR shall notify Union City Transit Transit Manager immediately upon receipt by CONTRACTOR of such information and after contacting the proper authorities. A complete written report of any accident shall be delivered to the Union City Transit Transit Manager within twenty-four (24) hours following the accident. If CONTRACTOR needs a Police Report for an incident, please coordinate with the Union City Transit Transit Manager.

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Damaged vehicles due to accidents or incidents shall be promptly removed from service and repaired by the CONTRACTOR. All vehicle damage resulting from an accident is the sole responsibility of the CONTRACTOR and repairs must be consistent with the manufacturers repair standards. Damaged vehicles should be promptly repaired and returned to service as soon as possible; no vehicle should remain out of service for more than thirty (30) days from the accident or incident unless approved by Union City Transit Transit Manager.

Section 7. Comments, Requests, or Complaints

1. Regular
Union City Transit has attempted to direct all customer or client comments, requests, or complaints to Union City Transit staff instead of the CONTRACTOR. In the event a comment, request, or complaint is received by the CONTRACTOR, they are to forward it to [email protected] if it is an email, something that can be scanned, or a voicemail in their email inbox; if it is a call or voicemail, Union City Transit will provide the phone number extension for the Transit Coordinator to forward the caller or voicemail. The CONTRACTOR is not to respond or resolve any requests or complaints until directed to do so by Union City Transit staff.

2. Reasonable Modification
All Reasonable Modification requests should be directed to Union City Transit staff by either forwarding the request via email to [email protected], forwarding the caller to the Union City Transit Transit Manager, or forwarding the voicemail to the Union City Transit Transit Manager. As a courtesy, the CONTRACTOR can direct them to request the process as outlined in the Union City Transit brochure, Union City Paratransit Rider’s Guide, or www.uctransit.org under “ADA & Title VI”. The CONTRACTOR is not to resolve any requests until directed to do so by Union City Transit staff.

3. ADA or Title VI Complaint
All ADA or Title VI complaints should be directed to Union City Transit staff by either forwarding the complaint via email to [email protected], forwarding the caller to the Union City Transit Transit Manager, or forwarding the voicemail to the Union City Transit Transit Manager. As a courtesy, the CONTRACTOR can direct them to the complaint process as outlined in the Union City Transit brochure, Union City Paratransit Rider’s Guide, or www.uctransit.org under “ADA & Title VI”. The CONTRACTOR is not to resolve any complaints until directed to do so by Union City Transit staff.

Section 8. Service Transition/Start Up
City Council/RSA Agenda 253 Tuesday, March 14, 2023
Proposals shall submit a transition plan and a schedule setting forth the sequence of events and associated requirements proposed to be undertaken from the point of contract award through the first month of system operations. The timeline must demonstrate how the transition to a different provider will be accomplished with no disruption to existing Union City Transit and Ride-On Tri-City! services.

Additionally, it is the desire of Union City Transit that to the extent possible, current drivers, mechanics, and staff not experience a diminishment in wages, benefits, or working conditions in an effort to retain experienced team familiar with the operations.

Section 9. Insurance Requirements
CONTRACTOR shall secure and maintain, and shall require all of its subcontractors to maintain, insurance as described below:

1. Comprehensive General Liability
Comprehensive General Liability Insurance with a combined single limit of not less than ten million dollars ($10,000,000) per occurrence. Such insurance shall include products/completed operations liability, owner's and CONTRACTOR's protective, blanket contractual liability, broad form property damage coverage, and explosion, collapse, and underground hazard coverage. Such insurance shall:

1. Name City of Union City as insured

2. Be primary with respect to any insurance or self-insurance programs maintained by the City of Union City

3. Contain standard cross liability provisions.

2. Automotive Liability Insurance
Commercial Automobile Liability Insurance with a combined single limit of not less than ten million dollars ($10,000,000) per occurrence. Such insurance shall include coverage for:

1. Owned, hired and non-owned automobiles

2. Include Uninsured Motorist and Personal Injury Protection with coverage limits as required by law

3. Include Medical Payments with coverage limits of at least $5,000 per occurrence

4. Name City of Union City

5. Be primary for all purposes

6. Contain standard cross liability provisions

3. Collision and Comprehensive Insurance
City Council/RSA Agenda 254 Tuesday, March 14, 2023
Automobile Collision and Comprehensive Insurance Coverage for the actual cash value of Union City Transit vehicles. Such insurance shall (1) contain deductibles of not more than five thousand dollars ($5,000), and (2) shall name City of Union City as loss payees.

CONTRACTOR shall be responsible for all deductibles. In case of damage or destruction of any vehicle or vehicles provided by Union City Transit under the terms of this Agreement, Union City Transit agrees that liability for CONTRACTOR shall be limited to the appraised fair market value of the vehicle(s) at the time of loss. CONTRACTOR and Union City Transit agree that the appraised fair market value shall be that value established by an appraiser or appraisers as mutually agreed upon.

4. Workers Compensation
Workers Compensation Insurance with statutory limits, and Employers Liability Insurance with limits of not less than one million dollars ($1,000,000) per occurrence.

CONTRACTOR certifies that it is aware of the provisions of the Labor Code of the State of California, which require every employer to be insured against Worker's Compensation or to undertake self- insurance in accordance with the provisions of that Code, and it certifies that it will comply with such provisions before commencing performance of the work of this Agreement.

5. General Provisions
All insurance shall contain the following provisions:

1. Coverage shall be on an "occurrence" basis

2. If Commercial General Liability or another form with a general aggregate is used, either the general aggregate limit shall apply separately to this project/location, or the general aggregate amount shall be twice the required occurrence limit.

3. The Liability policy must cover personal injury as well as bodily injury.

4. The Liability policy shall include a cross-liability or severability of interest endorsement.

5. Broad form property damage liability must be afforded.

6. CONTRACTOR shall include all subcontractors as insured under its policies or shallfurnish separate certificates or endorsements for each subcontractor. All coverage for subcontractors shall be subject to all of the requirements stated herein.

7. Policies shall name City of Union City and City of Fremont as additional insureds, and the policy shall stipulate that this insurance will operate as primary insurance and that no other insurance affected by insured will be called upon to contribute to a loss covered thereunder.

CONTRACTOR shall furnish properly executed Certificates of Insurance from insurance companies acceptable to Union City Transit and signed copies of the specified endorsements for each policy prior to commencement of work under this Agreement. Such documentation City Council/RSA Agenda 255 Tuesday, March 14, 2023
shall clearly evidence all coverage required above, including specific evidence of separate endorsements naming City of Union City and shall provide that such insurance shall not be materially changed, terminated, or allowed to expire except after thirty (30) days written notice by certified mail, return receipt requested, has been given to Union City Transit.

Union City Transit reserves the right to require complete, certified copies of all required insurance policies, including endorsements affecting the coverage required by these specifications at any time. Such insurance shall be maintained from the time work first commences until completion of the work. under this Agreement. CONTRACTOR shall replace such certificates for policies expiring prior to completion of work under this Agreement.

If CONTRACTOR, for any reason, fails to maintain insurance coverage that is required pursuant to this Agreement, the same shall be deemed a material breach of contract. Union City Transit at its sole option may terminate this Agreement and obtain damages from the CONTRACTOR resulting from said breach.

Alternatively, Union City Transit may purchase such required insurance coverage, and without further notice to CONTRACTOR, Union City Transit may deduct from sums due to CONTRACTOR any premium costs advanced by Union City Transit for such insurance.

Section 10. Performance Bond
CONTRACTOR shall perform no services pursuant to the Agreement between City of Union City and CONTRACTOR nor be entitled to compensation until the CONTRACTOR submits a performance bond, payable to the City of Union City and guaranteed by the CONTRACTOR and a surety company licensed to do business as such in the State of California, such bond in the amount of $500,000 and which shall at all times be kept in full force and effect. The condition of such bond shall be that CONTRACTOR shall fully and faithfully perform all conditions and covenants of the Agreement between City of Union City and CONTRACTOR or that the face amount of such bond shall be forfeited to the City of Union City. The bond may be a renewable one-year bond; and shall be renewed annually before its expiration date, provided, however that such bond must remain in full force and effect from and after the date City of Union City makes any demands for payment on the bond until the City of Union City releases such claim. Provision of such bond or its equivalent, approved by City of Union City, is a material covenant of the Agreement between City of Union City. City of Union City shall not approve any security which is not unconditionally payable to City of Union City upon City of Union City demand.

Section 11. Cost Reduction/Service Improvement Plan
City Council/RSA Agenda 256 Tuesday, March 14, 2023
Union City Transit and Ride-On Tri-City! are seeking creative approaches to improving productivity and on- time performance of the existing system. Rather than attempt to design a methodology and force a CONTRACTOR to attempt to make the concept work, Union City Transit and Ride-On Tri-City! desire to draw upon the knowledge stores of CONTRACTOR having performed similar services in other areas across the country for new ideas.

City Council/RSA Agenda 257 Tuesday, March 14, 2023

EXHIBIT B

COST PROPOSAL , HOURLY RATES SCHEDULE, AND REIMBURSABLE

EXPENSES
City Council/RSA Agenda 258 Tuesday, March 14, 2023
City Council/RSA Agenda 259 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.

EXHIBIT C

FEDERAL REQUIRED CLAUSES
Section 1 FEDERAL REQUIRED CLAUSES.

Parties referenced in the following clauses are defined as:

1. “Awarding Agency” is City of Union City.

2. “Project” is the Awarding Agency’s federally supported project.

3. “Contractor” is the third-party vendor who entered this third-party contract with the Contractor to provide goods or services directly to the Awarding Agency for the accomplishment of the Project.

1.1 No Government Obligation to Third Parties.

No Obligation to Third Parties by use of a Disclaimer

1. No Federal Government Obligation to Third Parties. The Contractor agrees that, absent of the Federal Government’s express written consent, the Federal Government shall not be subject to any obligations or liabilities to any contractor, any third-party contractor, or any other person not a party to the Grant Agreement in connection with the performance of the Project. Notwithstanding any concurrence provided by the Federal Government in or approval of any solicitation, or third-party agreement, the Federal Government continues to have no obligation or liabilities to any party, including the Contractor or third-party contractor.

2. Third-Party Contracts and Subagreements Affected. To the extent applicable, federal requirements extend to third-party contractors and their contracts at every tier, and to the subagreements of third-party contractors and the subagreements at every tier relative to the Project.

Accordingly, the Contractor agrees to include, and to require its third-party contractors to include appropriate federal clauses in each third-party contract and each subagreement financed in whole or in part with financial assistance provided by the Federal Transit Administration (FTA).

3. No Relationship between the California Department of Transportation (CA DOT) and Third-Party Contractors. Nothing contained in this Agreement or otherwise, shall create any contractual relationship, obligation or liability between the CA DOT and any third-party contractors, and no third-party contract shall relieve the Contractor of his responsibilities and obligations hereunder.

The Contractor agrees to be fully responsible to the Awarding Agency for the acts and omissions of its third-party contractors and of persons either directly or indirectly employed by any of them as it is for the acts and omissions of persons directly employed by the Contractor relative to the Project. The Contractor’s obligation to pay its third-party contractors is an independent obligation from the Awarding Agency’s obligation to make payments to the Contractor. As a result, the CA DOT shall have no obligation to pay or to enforce the payment of any moneys to any third-party contractor.

4. Obligations on Behalf of the California Department of Transportation. The Contractor shall have no authority to contract for or on behalf of or incur obligations on behalf of the CA DOT.

5. Awarding Agency Approval of Subagreements. The Awarding Agency shall approve in writing all proposed Subagreements, Memorandums of Understanding (MOU), or similar documents relating to the performance of the Agreement prior to implementation. The Contractor agrees that it will not enter into Subagreements unless the same are approved in writing by the Awarding Agency. Any proposed amendments or modifications to such Subagreements must be approved by the Awarding Agency prior to implementation.

City Council/RSA Agenda 260 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.

1.2 Program Fraud and False or Fraudulent Statements or Related Acts.

1. The Contractor acknowledges that the provisions of the Program Fraud Civil Remedies Act of 1986, as amended, 31 U.S.C. § 3801 et seq. and US Department of Transportation regulations, “Program Fraud Civil Remedies,” 49 CFR Part 31, apply to its actions pertaining to this Project. Upon execution of an underlying contract, the Contractor certifies or affirms the truthfulness and accuracy of any statement it has made, it makes, it may make, or causes to be made, and pertaining to the underlying contract or the FTA assisted Project for which this contracted work is being performed. In addition to other penalties that may be applicable, the Contractor further acknowledges that if it makes, or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or certification, the Federal Government reserves the right to impose the penalties of the Program Fraud Civil Remedies Act of 1986 in the Contractor to the extent the Federal Government deems appropriate.

2. The Contractor also acknowledges that if it makes, or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or certification to the Federal Government under a contract connected with a Project that is financed in whole or in part with federal assistance originally awarded by the FTA under the authority of 49 U.S.C. chapter 53, the Government reserves the right to impose the penalties of 18 U.S.C. § 1001 and 49 U.S.C. § 5323(l) on the Contractor, to the extent the Federal Government deems appropriate.

3. The Contractor agrees to include the above two clauses in each subagreement financed in whole or in part with Federal Assistance provided by the California Department of Transportation.

It is further agreed that these clauses shall not be modified, except to identify the subcontractor who will be subject to the provisions.

1.3 Access to Records.

1. Access to Records: The Awarding Agency, the California Department of Transportation, the State Auditor General, the FTA, and any duly authorized representative of the Federal government shall have access to any books, records, and documents of the Contractor and its subcontractors which are directly pertinent to this Agreement for the purposes of making audits, examinations, excerpts and transcriptions, and copies thereof shall be furnished if requested. The Contractorshall include a clause to this effect in every subagreement entered into relative to the Project.

2. Record Keeping: In addition to the record keeping provisions of this Agreement, the Contractor and all subcontractors shall maintain all data, books, documents, reports, statistics, papers, sub-agreements, leases, arrangements, accounting records, and other evidence pertaining to the performance of this Agreement in whole or in part. All parties shall make such materials available at their respective offices at all reasonable times during the performance and for a period of not less than three (3) years from the date of termination or expiration and final payment under this Agreement and all subagreements.

3. Accounting Records: The Contractor shall establish and maintain separate accounting records and reporting procedures specified for the fiscal activities of the Project. The Contractor’s accounting system shall conform to generally accepted accounting principles (GAAP) and uniform standards that may be established by California Department of Transportation and/or the FTA. All records shall provide a breakdown of total costs charged to the Project including properly executed payrolls, time records, invoices, and vouchers.

1.4 Federal, State, or Local Changes.

Federal Changes, Amendments to State, and Local Laws, Regulations, and Directives City Council/RSA Agenda 261 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.

The terms of the most recent amendments to any Federal, State, or Local laws, regulations, FTA directives, and amendments to the grant or cooperative contract that may be subsequently adopted, are applicable to the Agreement to the maximum extent feasible, unless the FTA or California Department of Transportation provides otherwise in writing.

1.5 Civil Rights – Title VI, EEO, and ADA.

Civil Rights (Title VI, EEO, & ADA)
During the performance of this Agreement, the Contractor its assignees and successors in interest, agree to comply with all federal statutes and regulations applicable to grantee subrecipients under the Federal Transit Act, including, but not limited to the following:

1. Race, Color, Creed, National Origin, Sex. In accordance with Title VI of the Civil Rights Act, as amended, 42 U.S.C. Section 2000e, and federal transit law at 49 U.S.C. Section 5332, the Contractor Agrees to comply with all applicable equal employment opportunity (EEO) requirements of the U.S. Department of Labor (U.S. DOL) regulations, “Office of Labor,” 41 CFR Parts 60 et seq., (which implement Executive Order No. 11246, “Equal Employment Opportunity,” as amended by Executive Order No. 11375, “Amending Executive Order 11246 Relating to Equal Employment Opportunity,” 42 U.S.C. Section 2000e note), and with any applicable federal statutes, executive orders, regulations, and federal policies that may in the future affect construction activities undertaken in the course of the Project. The Contractor agrees to take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, creed, national origin, sex, or age. Such action shall include, but not be limited to, the following: employment, upgrading, demotion or transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation; and selection from training, including apprenticeship. In addition, the Contractor agrees to comply with any implementing requirements the FTA and the California Department of Transportation may issue.

2. Nondiscrimination. The Contractor, regarding the work performed by it during the contract term shall act in accordance with Title VI. Specifically, the Contractor shall not discriminate on the basis of race, color, national origin, religion, sex, age, or disability in the selection and retention of subcontractors, including procurement of materials and leases of equipment. The Contractor shall not participate either directly or indirectly in the discrimination prohibited by Section 21.5 of the U.S.

Department of Transportation’s Regulations, including employment practices when the Agreement covers a program whose goal is employment. Further, in accordance with Section 102 of the Americans with Disabilities Act (ADA), as amended, 42 U.S.C. Section 12112, the Contractor agrees that it will comply with the requirements of U.S. Equal Employment Opportunity Commission, “Regulations to Implement the Equal Employment Provisions of the Americans with Disabilities Act,” 29 CFR Part 1630, pertaining to employment of persons with disabilities. In addition, the Contractor agrees to comply with any implementing requirements the FTA/California Department of Transportation may issue.

3. Solicitations for Subcontractors Including Procurements of Materials and Equipment.

In all solicitations, either by competitive bidding or negotiation by the Contractor for work performed under a subagreement, including procurements of materials or leases of equipment, each potential subcontractor or supplier shall be notified by the Contractor of the subcontractor’s obligations under this Agreement and the Regulations relative to nondiscrimination on the grounds of race, color, or national origin.

City Council/RSA Agenda 262 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.

4. Information and Reports. The Contractor shall provide all information and reports required by the Regulations, or directives issued pursuant thereto, and shall permit access to its books, records, accounts, other sources of information and its facilities as may be determined by the Awarding Agency or the FTA/California Department of Transportation to be pertinent to ascertain compliance with such Regulations or directives. Where any information required of a Contractor is in the exclusive possession of another who fails or refuses to furnish the information, the Contractor shall certify to the Awarding Agency or the FTA/California Department of Transportation as appropriate and shall set fourth what efforts it has made to obtain the information.

5. Sanctions for Noncompliance. In the event of the Contractor’s noncompliance with the nondiscrimination provisions of the Agreement, the Awarding Agency shall:
a. Withholding of payment to the Contractor under the Agreement until the Contractor complies, and/or
b. Cancellation, termination, or suspension of the Agreement, in whole or in part.

6. Incorporation of Provisions. The Contractor shall include the provisions of these paragraphs A through F in every subagreement, including procurements of materials and leases of equipment, unless exempt by the Regulations or directives issued pursuant thereto. The Contractor will take such action with respect to any subcontractor or procurement as the Awarding Agency or the California Department of Transportation may direct as a means of enforcing such provisions including sanctions for noncompliance; provided, however, that in the event a Contractor becomes involved in, or is threatened with, litigation with a subcontractor or supplier as a result of such directions, the Contractor may request the Awarding Agency to enter into such litigation to protect the interest of the Awarding Agency, and, in addition, the Contractor may request the FTA/California Department of Transportation to enter into such litigation to protect the interests of the FTA/California Department of Transportation.

1.6 Incorporation of Federal Terms.

Incorporation of Federal Transit Administration (FTA) Terms - The preceding provisions include, in part, certain Standard Terms and Conditions required by U.S. DOT, whether or not expressly set forth in the preceding contract provisions. All contractual provisions required by U.S. DOT, as set forth in FTA Circular 4220.1F are hereby incorporated by reference. Anything to the contrary herein notwithstanding, all FTA mandated terms shall be deemed to control in the event of a conflict with other provisions contained in this Agreement.

The Contractor shall not perform any act, fail to perform any act, or refuse to comply with any California Department of Transportation requests which would cause the California Department of Transportation to be in violation of the FTA terms and conditions. The Contractor shall not perform any act, fail to perform any act, or refuse to comply with any Awarding Agency requests which would cause the Awarding Agency to be in violation of the FTA terms and conditions.

1.7 Energy Conservation.

The Contractor agrees to comply with the mandatory energy efficiency standards and policies within the applicable FTA/California Department of Transportation energy conservation plans issued in compliance with the Energy Policy and Conservation Act, 42, U.S.C. Section 6321 et seq.

1.8 Disadvantaged Business Enterprise (DBE) – Prompt Payment/Return of Retainage.

City Council/RSA Agenda 263 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.

Contractor agrees to take the following measures to facilitate participation by disadvantaged business enterprises (DBE) in the Project:

1. Contractor agrees to comply with U.S. DOT regulations, “Participation by Disadvantaged Business Enterprises in Department of Transportation Financial Assistance Programs,” 49 C.F.R. Part 26.

2. The Contractor, or SubContractor shall not discriminate on the basis of race, color, national origin, or sex in the performance of this contract. The Contractor or SubContractor shall carry out applicable requirements of 49 C.F.R. Part 26 in the award and administration of U.S. DOT-assisted contracts. Failure by the Contractor or SubContractor to carry out these requirements is a material breach of this contract, which may result in the termination of this contract by the Awarding Agency, or such other remedy the Awarding Agency deems appropriate. which may include, but is not limited to:
a. Withholding monthly progress payments,
b. Assessing sanctions,
c. Liquidated damages, and/or
d. Disqualifying the Contractor from future bidding as non-responsible. 49 C.F.R. § 26.13 (b).

3. Prompt Payment and Return of Retainage
a. The Awarding Agency shall comply with 49 CFR Part 26.29 and ensure the Contractor pay its subcontractors performing work satisfactorily completed related to this contract no later than thirty (30) days after the Contractor’s receipt of payment for that work from the Awarding Agency.
b. Unless the approved project is for Construction, the Contractor shall not hold retainage (withhold retention) from any subcontractor. The STATE shall not hold retainage (i.e., withhold retention) from any Contractor.
c. If a dispute arises regarding Construction projects only, the Contractor may exercise its rights under California Public Contract Code (PCC) Sections 10262 and 10262.5 or California Business and Professions Code (BPC) Section 7108.5, as applicable. d. The Contractor is required to pay its subcontractors for satisfactory performance of work related to this Agreement no later than 30 days after the Contractor’s receipt of payment for that work from the Awarding Agency. In addition, the Contractor is required to return any retainage (retention) payment to any subcontractor within 30 days after the subcontractor’s work related to this Agreement is satisfactorily completed.

1.9 Employee Protections.

1. Prevailing Wage and Anti-Kickback: Contractor shall comply with the Davis-Bacon Act and the Copeland “Anti-Kickback” Act. Under 49 U.S.C. § 5333(a), prevailing wage protections apply to laborers and mechanics employed on FTA assisted construction, alteration, or repair projects.

The Contractor will comply with the Davis-Bacon Act, 40 U.S.C. §§ 3141-3144, and 3146-3148 as supplemented by DOL regulations at 29 C.F.R. part 5, “Labor Standards Provisions Applicable to Contracts Governing Federally Financed and Assisted Construction.” In accordance with the statute, the Contractor shall pay wages to laborers and mechanics at a rate not less than the prevailing wages specified in a wage determination made by the Secretary of Labor. In addition, the Contractor agrees to pay wages not less than once a week. The Contractor shall also comply with the Copeland “AntiKickback” Act (40 U.S.C. § 3145), as supplemented by DOL regulations at 29 C.F.R. part 3, “Contractors and Subcontractors on Public Building or Public Work Financed in Whole or in part by Loans or Grants from the United States.” The Contractor is prohibited from inducing, by any means, any person employed in the construction, completion, or repair of public work, to give up any part of City Council/RSA Agenda 264 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.
the compensation to which he or she is otherwise entitled. A-39 Agreement Work Hours and Safety Standards.

2. Agreement Work Hours and Safety Standards: For all contracts in excess of $100,000 that involve the employment of mechanics or laborers, the Contractor shall comply with the Agreement Work Hours and Safety Standards Act (40 U.S.C. §§ 3701- 3708), as supplemented by the DOL regulations at 29 C.F.R. part 5. Under 40 U.S.C. § 3702 of the Act, the Contractor shall compute the wages of every mechanic and laborer, including watchmen and guards, based on a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction work and provide that no laborer or mechanic be required to work in surroundings or under working conditions which are unsanitary, hazardous, or dangerous. These requirements do not apply to the purchase of supplies or materials or articles ordinarily available on the open market, or to contracts for transportation or transmission of intelligence. In the event of any violation of the clause set forth herein, the Contractor and any subcontractor responsible therefor shall be liable for the unpaid wages. In addition, the Contractor and subcontractor shall be liable to the United States (in the case of work done under contract for the District of Columbia or a territory, to such District or to such territory), for liquidated damages. Such liquidated damages shall be computed with respect to each individual laborer or mechanic, including watchmen and guards, employed in violation of this clause in the sum of $10 for each calendar day on which such individual was required or permitted to work in excess of the standard workweek of forty hours without payment of the overtime wages required by this clause. The FTA shall upon its own action or upon written request of an authorized representative of the Department of Labor withhold or cause to be withheld, from any moneys payable on account of work performed by the Contractor or subcontractor under any such contract or any other Federal contract with the same prime Contractor, or any other federally-assisted contract subject to the Agreement Work Hours and Safety Standards Act, which is held by the same prime Contractor, such sums as may be determined to be necessary to satisfy any liabilities of such Contractor or subcontractor for unpaid wages and liquidated damages as provided in this section.

11.10 Termination
Additional Termination Provisions

1. Termination for Convenience (General Provision). When it is in the Awarding Agency’s best interest, the Awarding Agency reserves the right to terminate this Contract, in whole or in part, at any time by providing a TEN (10) DAY WRITTEN NOTICE to the Contractor. The Contractor shall be paid its costs, including contract closeout costs, and profit on work performed up to the time of termination. The Contractor shall promptly submit its termination claim to the Awarding Agency. If the Contractor has any property in its possession belonging to the Awarding Agency, the Contractor will account for the same, and dispose of it in the manner the Awarding Agency directs.

2. Termination for Default (General Provision). If the Contractor does not deliver supplies in accordance with the contract delivery schedule, or, if the contract is for services, the Contractor fails to perform in the manner called for in the contract, or if the Contractor fails to comply with any other provisions of the contract, the Awarding Agency may terminate this contract for default. Termination shall be effected by serving a notice of termination on the Contractor setting forth the way in which the Contractor is in default. The Contractor will only be paid the contract price for supplies delivered and accepted, or services performed in accordance with the manner of performance set forth in the contract.

If it is later determined by the Awarding Agency that the Contractor had an excusable reason for not performing, such as a strike, fire, or flood, events which are not the fault of or are beyond the control City Council/RSA Agenda 265 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.
of the Contractor, the Awarding Agency, after setting up a new delivery of performance schedule, may allow the Contractor to continue work, or treat the termination as a termination for convenience.

3. Mutual Termination. The Project may also be terminated if the Awarding Agency and the Contractor agree that its continuation would not produce beneficial results commensurate with the further expenditure of funds or if there are inadequate funds to operate the Project equipment or otherwise complete the Project.

1.11 Government-Wide Department and Suspension.

1. The Contractor agrees to comply with the requirements of Executive Order Nos. 12549 and 12689, “Debarment and Suspension,” 31 U.S.C. Section 6101 note: and U.S. DEPARTMENT OF TRANSPORTATION regulations on Debarment and Suspension and 49 CFR Part 29.

2. Unless otherwise permitted by the California Department of Transportation, the Contractor agrees to refrain from awarding any third-party contract of any amount to or entering into any sub-contract of any amount with a party included in the “U.S. General Services Administration’s (U.S. GSA) List of Parties Excluded from Federal procurement and Non-procurement Program,” implementing Executive Order Nos. 12549 and 12689, “Debarment and Suspension” and 49 CFR Part

29. The list also includes the names of parties debarred, suspended, or otherwise excluded by agencies, and contractors declared ineligible for contract award under statutory or regulatory authority other than Executive Order Nos. 12546 and 12689.

3. Before entering into any subagreements with any subcontractor, the Contractor agrees to obtain a debarment and suspension certification from each prospective recipient containing information about the debarment and suspension status and other specific information of that awarding agency and its “principals,” as defined at 49 CFR Part 29.

4. Before entering into any third-party contract exceeding $25,000, the Contractor agrees to obtain a debarment and suspension certification from each third-party contractor containing information about the debarment and suspension status of that third-party contractor and its “principals,” as defined at 49 CFR 29.105(p). The Contractor also agrees to require each third-party contractor to refrain from awarding any subagreements of any amount, at any tier, to a debarred or suspended subcontractor, and to obtain a similar certification for any third-party subcontractor, at any tier, seeking a contract exceeding $25,000.

11.12 Buy America.

The Contractor shall comply with the Buy-America requirements of 49 U.S.C. 5323(j) and 49 CFR Part 661 for all procurements of steel, iron, and manufactured products used in Project. Buy-America requirements apply to all purchases, including materials and supplies funded as operating costs, if the purchase equals or exceeds $150,000. Separate requirements for rolling stock are set out at 49 U.S.C. 5323(j)(2)(c) and 49 CFR 661.11. Rolling stock must be assembled in the United States and have a 60 percent domestic content.

11.13 Breaches and Dispute Resolution.

Provisions for Resolution of Disputes, Breaches, or Other Litigation The Awarding Agency and the Contractor shall deal in good faith and attempt to resolve potential disputes informally. If the dispute persists, the Contractor shall submit to the Awarding Agency Representative for this Agreement or designee a written demand for a decision regarding the disposition of any dispute arising under this Agreement. The Awarding Agency Representative shall make a written decision regarding the dispute and will provide it to the Contractor. The Contractor City Council/RSA Agenda 266 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.
shall have the opportunity to challenge in writing within ten (10) working days to the Awarding Agency’s Executive Director or his/her designee. If the Contractor’s challenge is not made within the ten (10) day period, the Awarding Agency Representative’s decision shall become the final decision of the Awarding Agency. The Awarding Agency and the Contractor shall submit written information and supporting data in support of their respective positions. The decision of the Awarding Agency shall be final, conclusive, and binding regarding the dispute, unless the Contractor commences an action in court of competent jurisdiction to contest the decision in accordance with Division 3.6 of the California Government Code.

11.14 Lobbying Restrictions.

1. The Contractor agrees that it will not use federal assistance funds to support lobbying.

In accordance with 31 U.S.C. and U.S. Department of Transportation Regulations, “New Restrictions on Lobbying.” 49 CFR Part 20, if the bid is for an award for $100,000 or more the Awarding Agency will not make any federal assistance available to the Contractor until the Awarding Agency has received the Contractor’s certification that the Contractor has not and will not use federal appropriated funds to pay any person or organization to influence or attempt to influence an officer or employee of any federal agency, a member of Congress, an officer or employee of Congress, or an employee of a member of Congress in connection with the awarding of any federal grant, cooperative agreement, or any other federal award from which funding for the Project is originally derived, consistent with 31 U.S.C. Section 1352, and;

2. If applicable, if any funds other than federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an office or employee of any federal agency, a member of Congress, an officer or employee of Congress, or an employee of a member of Congress, in connection with this federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, “Disclosure Form to Report Lobbying,” in accordance with the form instructions.

3. The Contractor shall require that the language of the above two clauses be included in the award documents for all sub-awards at all tiers (including subagreements, sub-grants, and contracts under grants, loans, and cooperative agreements) which exceed $100,000 and that all awarding agencies shall certify and disclose accordingly.

This Agreement is a material representation of facts upon which reliance was placed when the Agreement was made or entered into. These provisions are a prerequisite for making or entering into a Agreement imposed by Section 1352, Title 31, U.S. Code. Any person who fails to comply with these provisions shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each failure.

11.15 Clean Air.

1. The Contractor agrees to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act, as amended, 42 U.S.C. Section 7401 et seq. The Contractor agrees to report each violation to the Awarding Agency and understands and agrees that the Awarding Agency will, in turn, report each violation as required to assure notification to FTA and the appropriate EPA Regional Office.

2. The Contractor also agrees to include these requirements in each subagreement exceeding $100,000 financed in whole or in part with Federal assistance provided by FTA.

11.16 Clean Water.

City Council/RSA Agenda 267 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.

1. The Contractor agrees to comply with all applicable standards, orders or regulations issued pursuant to the Federal Water Pollution Control Act, as amended, 33 U.S.C. 1251 et seq. The Contractor agrees to report each violation to the Awarding Agency and understands and agrees that the Awarding Agency will, in turn, report each violation as required to assure notification to FTA and the appropriate EPA Regional Office.

2. The Contractor also agrees to include these requirements in each subagreement exceeding $100,000 financed in whole or in part with Federal assistance provided by FTA.

11.17 Fly America.

1. Shipments by Air Carrier. For third-party contracts that may involve shipments of federally assisted property by air carrier, the Contractor and subagreements must comply with the “Fly America” Act and 49 U.S.C. Section 40118, “Use of United States of America Flag Carriers,” and 41 CFR Section 301-10.131 through 301-10.143.

2. Project Travel. In accordance with Section 5 of the International Air Transportation Fair Competitive Practices Act of 1973, as amended, (“Fly America” Act), 49 U.S.C. 40118 and 41 CFR Part 301-10, the Contractor and all subcontractors are required to use U.S. Flag air carriers for U.S. Government-financed international air travel and transportation, to the extent such service is available or applicable.

11.18 Charter Service Operations.

The Contractor agrees to comply with 49 U.S.C. Section 5323(d) and 49 CFR Part 604, which provides that recipients and awarding agencies of the FTA assistance are prohibited from providing charter service using federally funded equipment or facilities if there is at least one private charter operator willing and able to provide the service, except under one of the exceptions listed at 49 CFR-Subpart B. Any charter service provided under one of the exceptions must be “incidental,” i.e., it must not interfere with or detract from the provision of mass transportation. The Contractor assures and certifies that the revenues generated by its incidental charter bus operations (if any) are, and shall remain, equal to or greater than the cost (including depreciation on federally assisted equipment) of providing the service. The Contractor understands that the requirements of 49 CFR Part 604 will apply to any charter service provided, the definitions in 49 CFR part 604 apply to this contract, and any violation of this contract may require corrective measures and the imposition of penalties, including debarment from the receipt of further federal assistance for transportation.

11.19 School Bus Operations.

Pursuant to 49 U.S.C. 5323(F) and 49 CFR Part 605, the Contractor agrees that it and all its subcontractors will: (1) engage in school transportation operations in competition with private school transportation operators only to the extent permitted by an exception provided by 49 U.S.C. 5323(F) and implementing regulations, and (2) comply with requirements of 49 CFR Part 605 before providing any school transportation using equipment of facilities acquired with federal assistance awarded by the FTA and authorized by 49 U.S.C. Chapter 53 or Title 23 U.S.C. for transportation projects. The Contractor understands that the requirements of 49 CFR Part 605 will apply to any school transportation it provides, that the definitions of 49 CFR Part 605 apply to any school transportation agreement, and a violation of the contract may require corrective measures and the imposition of penalties, including debarment from the receipt of further federal assistance for transportation.

11.20 Recycled Products.

City Council/RSA Agenda 268 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.

The Contractor agrees to comply with all the requirements of Section 6002 of the Resource Conservation and Recovery Act (RCRA), as amended (42 U.S.C. 6962), including but not limited to the regulatory provisions of 40 CFR Part 247, and Executive Order 12873, as they apply to the procurement of the items designated in Subpart B of 40 CFR Part 247.

11.21 Section 504/Americans with Disabilities Act (ADA) Requirements.

The Contractor will comply with 49 CFR Parts 27, 37, and 38, implementing and Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. Section 794, as amended.

11.22 Vehicle Operator Licensing.

The Contractor is required to comply with all applicable requirements of the Federal Motor Carrier Safety Administration regulations and the California Vehicle Code including, but not limited to, the requirement that all vehicle operators have a valid State of California driver’s license, including any special operator license that may be necessary for the type of vehicle operated.

11.23 Transit Employee Protective Arrangements.

The Contractor agrees to comply with applicable transit employee protective requirements, as follows:

1. The Contractor agrees to carry out the transit operations work on the underlying contract in compliance with terms and conditions determined by the U.S. Secretary of Labor to be fair and equitable to protect the interests of employees employed under this Contact and to meet the employee protective requirements of 49 U.S.C. 5333(b), and U.S.DOL guidelines at 29 CFR Part 215, and any amendments there to.

2. The Contractor also agrees to include the applicable requirements in each subagreement involving transit operations financed in whole or in part with federal assistance provided by the FTA.

11.24 Safe Operations of Motor Vehicles.

Contractor agrees as follows:

1. Seat Belt Use: In accordance with the provisions of Executive Order No. 13043, “Increasing Seat Belt Use in the United States,” April 16, 1997, 23 U.S.C. § 402 note, Contractor is required to adopt and promote on-the-job seat belt use policies and programs for its employees and other personnel that operate company-owned vehicles, company rented vehicles, or personally operated vehicles. The terms “company-owned” and “company-leased” refer to vehicles owned or leased either by the Contractor or CITY.

2. Distracted Driving: In accordance with Executive Order No. 13513, “Federal Leadership on Reducing Text Messaging While Driving,” October 1, 2009, and DOT Order 3902.10, “Text Messaging While Driving,” December 30, 2009, Contractor is required to adopt and enforce workplace safety policies to decrease crashes caused by distracted drivers, including policies to ban text messaging while using an electronic device supplied by an employer, and driving a vehicle the driver owns or rents, a vehicle Contractor owns, leases, or rents, or a privately-owned vehicle when on official business in connection with the work performed under this agreement.

11.25 Substance Abuse Requirements.

City Council/RSA Agenda 269 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.

Contractor agrees to comply with the following Federal substance abuse regulations:

A. Drug-Free Workplace: U.S. DOT regulations, “Drug-Free” Workplace Requirements (Grants),” 49 C.F.R. Part 29, Subpart F, as modified by 41 U.S.C. § 702 et seq.

B. Alcohol Misuse and Prohibited Drug Use: FTA regulations, “Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations,” 49 CFR Part 655, to the extent applicable.

Contractor agrees to establish and implement a drug and alcohol testing program that complies with 49 CFR parts 655, produce any documentation necessary to establish its compliance with Parts 655, and permit any authorized representative of the United States Department of Transportation or its operating administrations, the State Oversight Agency of California, or CITY, to inspect the facilities and records associated with the implementation of the drug and alcohol testing program as required under 49 CFR Parts 655 and review the testing process. Contractor agrees further to certify annually its compliance with Part 655. To certify compliance Contractor shall use the “Substance Abuse Certifications” in the “Annual List of Certifications and Assurances for Federal Transit Administration Grants and Cooperative Agreements,” which is published annually in the Federal Register.

11.18 Protection of Animals.

The Contractor agrees to comply with the Animal Welfare Act, 7 U.S.C. Sections 2131 et seq. and Department of Agriculture regulations, “Animal Welfare,” 9 CFR Subchapter A, Parts 1, 2, 3, and 4.

City Council/RSA Agenda 270 Tuesday, March 14, 2023
Consulting Services Agreement between
City of Union City and MV Transportation, Inc.

EXHIBIT D

STATE AND LOCAL REQUIREMENTS
Section 1 STATE AND LOCAL REQUIREMENTS

1.1 Compliance with California Labor Code Sections 1070-1074. The Contractor agrees to comply with all the provisions of California Labor Code Sections 1070-1074 regarding Transit Employee Protective Agreements.

1.2 Compliance with City of Union City – Transit Division Purchasing Policies. The Contractor agrees to follow the “City of Union City – Transit Division Purchasing Policies Updated – July 21, 2021” and “City of Union City – Transit Division Purchasing Policies Addendum I Updated – February 16, 2022” for applicable procurements.

City Council/RSA Agenda 271 Tuesday, March 14, 2023
Operations and
Maintenance Services for
Union City Transit
Request for Proposal City Project 21 - 07
Submitted To:

City of Union City
Public Works Department, Transit Division
Steve Adams, Transit Manager
34009 Alvarado-Niles Road
Union City, California 94587
e: [email protected]
p: (510) 675-5446
Submitted By:

MV Transportation, Inc.
2711 N. Haskell Avenue
Suite 1500 LB-2
Dallas, TX 75204
p: (972) 391-4600
www.mvtransit.com
MV Transportation, Inc. is a federal contractor or subcontractor which complies fully with Executive Order 11246, as amended, and the applicable regulations contained in 41 C.F.R. Parts 60-1 through 60-60; 29 U.S.C. Section 793 and the applicable regulations contained in 41 C.F.R. Part 60-741; 38 U.S.C. Section 4212 and the applicable regulations contained in 41 C.F.R. Part 60-250 and/or 60-300; and 29 CFR Part 471, Appendix A. MV is an Equal Employment
Opportunity/Affirmative Action Employer.

City Council/RSA Agenda 272 Tuesday, March 14, 2023
479 MASON STREET | SUITE 221 | VACAVILLE, CA 95688
September 27, 2022
City of Union City
Public Works Department
Transit Division
34009 Alvarado-Niles Road
Union City, California 94587
Re: Union City Transit, (Fixed-Route, Paratransit, Microtransit, Ride-On Tri-City!), City Project No. 21-07
Dear Steve Adams:

MV Transportation, Inc. and all subsidiaries, joint ventures, partnerships, and affiliates (or MV) greatly appreciate the opportunity to submit its proposal in response to Union City’s Request for Proposal Number 21-07 for Union City Transit.

We are proud of our longstanding history of passenger transportation in Union City. Since 2000, MV has had the privilege of offering high-quality service delivered by qualified and professional people. MV’s proposal honors all its Collective Bargaining Agreements and knows the true operating costs in this market. The company is confident that its proposed operating approach offers the best value for Union City Transit.

As required, MV’s proposed operating plan is contained herein. This plan is built on our promise to our customers, our passengers, and our employees:

We always place the safety and security of our passengers, our employees, and our communities above all else. We will continue to work collaboratively within our workplace, our business partnerships, and our community to improve the quality of life. We strive to pursue new ideas to bring value to our customers.

MV acknowledges receipt of Addenda:
• Addendum #1
• Addendum #2
• Addendum #3
• Addendum #4
I am your primary contact for this procurement, and I am authorized to make representations for MV Transportation, Inc., to include all its subsidiaries, joint ventures, partnerships, and affiliates City Council/RSA Agenda 273 Tuesday, March 14, 2023
479 MASON STREET | SUITE 221 | VACAVILLE, CA 95688
(the bidding entity). If awarded the contract, the Contracting Party will be MV Transportation, Inc.

You can reach me at (303) 956-4413 or [email protected]. Additionally, Joe Escobedo senior vice president will serve as your secondary contact; you can contact Joe Escobedo at (623) 340-3209 or [email protected]. Please direct all correspondence related to this and all future procurements to MV’s bid office located at 479 Mason Street, Ste. 221 Vacaville, CA 95688.

Thank you for your consideration; I encourage you to select MV Transportation to continue as your partner for the provision of Union City Transit. We look forward to working with you throughout this procurement.

Sincerely,
Dennis Shipman
Senior Vice President, Business Development
City Council/RSA Agenda 274 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY TRANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 i Required Proposal Contents
Executive Summary......................................................................................................................... 1

1. Background, Experience, and Financial Stability ..................................................................... 7

1.1. Organizational History and Experience ...............................................................................................7

1.2. List of Facilities ...................................................................................................................................8

1.3. Financial Stability................................................................................................................................9

1.4. References .........................................................................................................................................9

1.5. Summary of Transportation Experience............................................................................................11

1.5.a Combining Service Across Jurisdictional Boundaries......................................................................11

1.5.b Partnerships with Transportation Network Companies (TNCs) .......................................................11

1.5.c Effective Personnel Management....................................................................................................11

2. Cost Reduction/Service Improvement Plan............................................................................. 14

3. Value Added Services ............................................................................................................... 15

4. Key Personnel and Staffing ...................................................................................................... 16

4.1. Project Manager and Other Key Staff ...............................................................................................16

4.2. Benefit Package................................................................................................................................18

4.3. Organizational Charts and Personnel Procedures ............................................................................20

4.4. Staffing Plan .....................................................................................................................................20

4.5. Workforce Development Plan ...........................................................................................................21

4.6. Retention of Employees....................................................................................................................21

4.7. Corporate Organization.....................................................................................................................21

5. Scope of Work for Services ...................................................................................................... 22

5.1. Daily Operations: A Day in the Life of MV.........................................................................................22

5.2. Operations and Maintenance Training and Safety Programs ............................................................26

5.2.a Training Programs ..........................................................................................................................26

5.2.b Safety and Risk Management Program...........................................................................................31

5.3. California Highway Patrol Reports ....................................................................................................34

5.4. Maintenance Programs.....................................................................................................................35

5.5. Sample Reports................................................................................................................................46

5.6. Fare Revenue Collection ..................................................................................................................46

5.7. Implementation Plan .........................................................................................................................46

5.8. Compliance with Drug and Alcohol Testing Requirements................................................................47

6. Timing of New Technologies and Processes .......................................................................... 49

7. Required Forms and Certification ............................................................................................ 51 City Council/RSA Agenda 275 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERV ICE

FOR UNION CITY TRANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 1 Executive Summary
MV is pleased to present our proposed operating plan to Union City. Our plan is predicated on the value of people; people riding the service, people performing the service, people supporting the service, and people managing the service. With 47 years of transportation experience, we align our employee training to focus on customer care. Similarly, Union City continues to transform its transit offerings; whether it be mobile booking, using customer-friendly technology, or the advancement of electric vehicles, the City is recognized for its passenger-focused approach to transit management.

The solicitation for these services offered MV the opportunity to evaluate what the future will bring in the new contract term and adjust accordingly. Paratransit serves those with disabilities and the elderly community with critical mobility for those who cannot ride traditional fixed route services. Microtransit is the on-demand service, and fixed route operates on a predetermined route according to a predetermined schedule. This unique and expansive service ensures connectivity across Union City’s transportation ecosystem, with transit stations and local businesses anchoring these zones to support the City’s structure as a multi-provider environment. Moving forward as a multi-provider environment, the City needs a trusted provider with a spirit of innovation to manage and bring affordable yet forward-thinking solutions to these services.

Meeting the City’s Objectives
MV has been a trusted partner to the City of Union City for over the last two decades. MV is committed to the success of the City’s transit services and the community we serve.

In preparation for this opportunity, MV has examined the City’s objectives and has developed a strategy designed to fulfill the expectations of the City, including the following solutions:

1. Develop affordable and user-friendly technologies.

For paratransit scheduling and dispatch, MV proposes implementing Trapeze PASS as our reservations, scheduling, and dispatch solution. TripSpark Passenger Portal, a user-friendly mobile application, will be deployed for self-help booking and cancellation. Passengers will also benefit from receiving a notification of the imminent arrival of their ride.

MV also plans to deploy DriverMate on the paratransit tablets. DriverMate allows real time communication between dispatch and drivers. Having more data available to our drivers allows MV to provide a better customer experience.

MV has formalized a communication plan and cadence with Syncromatics for improved support, with monthly senior-level meetings. Additionally, MV proposes providing new tablets over the first two years of the new contract term. We will ensure an adequate spare inventory to ensure that our vehicles remain in service with fully functioning tablets at all times. Our solution also includes integrating Synchromatics to the automated passenger counters. Increase shared-ride efficiencies in paratransit, microtransit, and WAV (on-demand services).

While we do not anticipate immediate technological changes related to the microtransit services, MV would like to analyze the data to recommend changes to the service parameters and suggest possible improvements to the customer experience based on that data. In support of the City’s desire to work proactively with multiple service providers, MV also suggests that Union City consider moving to a single system for all paratransit services and microtransit services. We recommend a single system that works with City Council/RSA Agenda 276 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 2 dedicated and non-dedicated fleets and same-day bookings, helping increase ride share efficiencies. MV would welcome the opportunity to discuss whether the City could use Trapeze for all ondemand services.

2. Expand availability of on-demand services to more residents in the combined service area.

Using MV’s expertise and skills with data analysis, we will complete a study to determine underserved areas.

We will use the results of this study to support marketing and awareness campaigns for the City that highlight the benefits of self-booking and the cancellation capabilities of the software. MV is available to assist with the eligibility process, including enrollment and individualized training. Through these mapping efforts, which MV will perform twice per year, the City will see an expanded availability of on-demand services to more residents in the combined service areas.

3. Offer flexible cancellations and rebooking opportunities for on-demand services.

For ADA paratransit service, MV proposes using Tripspark Passenger Portal. TripSpark Passenger Portal is a web-based tool that allows passengers to book, amend, or cancel their trips using a mobile device. For microtransit services, TransLoc already has flexible mobile booking capabilities. MV can offer training for passengers to educate them on using these options. In 2018, MV implemented Trapeze PASS with web-based booking at Santa Clara’s Valley Transit Authority (VTA). To support the new selfbooking capabilities, the MV operators and supervisors handed out information about the application to passengers. MV revised the call center script to include information and education about the online app. Call center agents encouraged passengers to use the app to book, cancel or change trips. Our assistance resulted in an 18 percent increase in online reservations. Additionally, MV worked with day program centers to teach and assist passengers with online reservations, cancellations, and adjustments and view estimated arrival and departure time.

4. Offer on-demand services, self-booking, and trip
management applications.

As noted in response to the City’s other objectives, MV recommends the implementation of Trapeze PASS and TripSpark Passenger Portal for the paratransit reservations, scheduling, dispatch, and mobile booking capabilities. The TripSpark Passenger Portal web application extends PASS’s functionality by enabling passengers to confirm, cancel, or book trips online without the need to speak with a reservationist.

Passengers may access this web application service 24 hours a day through any standard desktop browser application or mobile web application. Passenger Portal offers electronic payment functionality, which seamlessly integrates with the application.

In addition to booking trips, passengers can review or edit client information and view their trips on a live map.

Benefits of Passenger Portal
> Passengers can confirm,
cancel or book their own trips
> Confirmation of booked or
cancelled trips via SMS and
email
> Passenger access to trip
information through common
desktop browsers; and
> Access a screen readerfriendly version for the visually impaired.

City Council/RSA Agenda 277 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 3

5. Improve the fixed route customer service experience.

In its operating plan for the new contract term, MV has prioritized improving the fixed-route customer service experience. To ensure enhanced engagement and support for Syncromatics, MV has formalized a communication plan with senior-level meetings, including representatives from MV and Syncromatics, every month to address concerns with fixed route performance and to ensure that the system is operating correctly.

We will continue to provide real-time passenger information for bus riders and adequate staffing for the customer service function.

Through the engagement of our Professional Services team, MV will also work with the City as needed or requested during periods of service change to provide input on route structure and design to ensure the City is meeting its goals of connectivity and vehicle efficiency and to develop runcuts regularly that will reduce long layovers and create more efficient paddles. These runcuts will, in turn, create a more reliable service for the passengers and an overall improved passenger experience.

6. Reduce deadhead and other unproductive time and mileage.

MV plans to use support vehicles for driver relief, allowing fixed route buses to not return to the yard for driver relief and thus reduce deadhead miles.

MV will also be deploying Zonar (for daily vehicle inspection) and providing tablets to our maintenance personnel to create a paperless shop where technicians generate work orders on the tablets.

For Union City, MV performed a detailed runcut in advance of this solicitation, using Optibus software, a leading innovator in runcutting technology. MV’s use of this state-of-the-art software comes at no cost to the City. MV will continue to perform runcutswhen the City initiates a schedule change.

7. Develop partnerships with other transportation modes.

MV will continue to foster relationships with other transportation modes to expand our ecosystem of mobility options for the Cities of Union City and Fremont. MV, in partnership with the Cities, will evaluate the best means to serve the needs of the community, across the portfolio of dedicated vehicle service as well as greater utilization of non-dedicated provider Lyft. Further MV and Union City will jointly explore the expansion the provider network to include cooperation with AC Transit, BART, East Bay Paratransit, and other regional providers to ensure that Union City and Fremont residents have the best trip options. We will proactively seek relationships, beyond Lyft, with TNC and taxi providers to ensure that transfers to these services work smoothly. MV has developed best practices for outsourcing to non-dedicated subcontractors in a multisubcontractor environment. We are happy to share those best practices with Union City and the City of Fremont.

In most of our operations, MV coordinates transportation with adjacent system providers and across regional service areas. Many of our paratransit services allow trip transfers to neighboring systems, while others have reciprocal policies for each leg of the trip. Also, within our paratransit contracts, we often coordinate group trips. To maximize productivity, we perform queries of trip patterns arriving and departing from frequent destinations, such as adult day care centers or senior centers.

MV’s Relationship with Union City
MV and Union City have been partners since 2000, and the City has recognized us as a safe and operationally efficient provider. We are dedicated and active members of the community. Our operators have shown courage and compassion and received thank you cards from students at James Logan High City Council/RSA Agenda 278 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 4 School in 2022. (Please see Appendix A for a copy of the signed card.) Below, we have provided highlights of our experience with Union City:
• Our leadership, namely General Manager Rudy Olvera, has a strong working relationship with the City. Our team has unmatched knowledge and experience operating the fixed-route, ADA paratransit, Union city FLEA microtransit, and Ride-On Tri-City WAV services.
• Our operations have been excellent, with no liquidated damages assessed in the last 12 months, consistent on-time performance of over 95 percent, and a 2022 YTD preventable accident frequency ratio of zero.
• Our facility is located within the Union City limits, offering an ideal location for operations and maintenance activities that provides for reduced deadhead and unnecessary hours. • In support of Union City's efforts to reduce emissions and the state of California’s Electric Vehicles Plan that mandates California transit fleets to transition to 100 percent zero-emission vehicles by 2035, MV can assist the City as it begins developing plans for these solutions in the future. We work with various alternative fueled vehicles, including electric, hydrogen fuel cell, CNG, LPG, and hybrid fleets. • Today, we operate and maintain 2,200 alternative fueled vehicles across the entirety of MV operated fleets, with many of our clients pursuing zero emissions in the coming years. We have established a team of zero-emissions experts, led by Jennifer Partlow as our director of zero-emission strategy, to position ourselves as a leading authority on fleet electrification.

MV had never failed a CHP audit at our Union City location. We have exceeded client expectations with a long history of completing PMIs on or before the due date. MV’s leadership on the ground includes our General Manager Rudy Olvera. Rudy, a transportation veteran, has managed these services since 2017.

During his tenure, he has worked with the City to proactivity manage obstacles. For example, when the Union City Police Department faced the challenge of safely maneuvering the new Union City Police Command Center vehicle, MV sponsored an abbreviated operator excellence training session for the Union City Police Department. Our team also includes Maryann Lopez, who currently serves as our operations manager and will be our safety and training manager in the new term. Maryann has been working with Union City since 2017, starting as a vehicle operator. Doug Montez will continue as our maintenance manager in the new term. He has been serving in this role since 2020 and has maintained a record of 100 percent on-time performance for preventive maintenance inspections and has never failed a CHP inspection.

In the new term, we are adding our proposed paratransit operations manager, Radasha Randall, who has been serving as the safety and training manager and trainer for our operation at Santa Clara Transit in San Jose since 2018 and has a wealth of experience with Trapeze PASS and will be a valuable addition to our team. We are proposing Shy Shaw as our operations manager. Shy comes to Union City from another large transportation contractor, where she has served as a dispatcher and trainer for the past three years. Shy has a considerable amount of knowledge in fixed route transit and finally, we are adding Eileen Siller to our team as the Paratransit Coordinator. Eileen currently works with Radasha at MV’s contract with Santa Clarita Transit. She has been a paratransit road supervisor for that service since 2020.

Our Solution for the New Term
Union City’s transit department is evolving. The City seeks to modernize technology and provide an enhanced customer experience. Our plan includes increased employee engagement, streamlined operations, and reduced paperwork, supported by technology such as the MV Driver App, tablets for maintenance and road supervisors, and the addition of Zonar for daily vehicle inspections and telematics for measuring engine idle time.

City Council/RSA Agenda 279 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 5 MV stands ready to support Union City through thought leadership and technical expertise throughout this modernization transition. In preparation for this opportunity, we have engaged our Professional Services team, a department within MV that assists clients to stand up flexible, cost-effective, data-driven, and customized plans to expand and enhance their systems. This team has provided invaluable information and recommendations for improvements to our operations, including run cutting technology that can help reduce deadhead and lengthy layovers. Additionally, this team will provide project management expertise to oversee all the new technology being implemented. We offer a seamless transition to a new contract, including the ability to be flexible and scale up to include the incremental revenue hours. As the current provider of these services, MV stands in the unique position to continue our operations with no effect on the riding public. We have the required resources available and in place, including facilities, management team, employees, and unmatched knowledge of the system. Because we have these elements already in place, we can focus on the key improvements described in this proposal, rather than on transitioning the entire service. MV’s key personnel have all accepted offer letters ensuring a fully staffed operation. Should MV not win, those persons will be transferred to other MV divisions, meaning those persons will not be included in other bidder’s proposals. MV completed a market analysis, that resulted in an adjustment to our compensation plans to better align with the current labor market and all key personnel being available for implementation and training of many new technologies and hiring of additional drivers.

Innovative Thinking to Support our Services
In support of the City’s desire for creativity and change, while acknowledging our historically strong performance as an operator, we are proposing the following innovations for this contract to support employee engagement, provide more efficient operations, and reduce our paper usage in support of a cleaner environment:
• MV Driver App: This is a state-of-the-art smartphone application and in-office kiosk explicitly designed for vehicle operators. This platform includes functions for check-in, timesheet review, time-off requests, payroll adjustments, and incident reports. As a part of our ongoing approach to open and honest communication with our employees, the MV Driver App is constantly evolving, adding new functions over time. • Moving to a Paperless Environment:
> Tablet Technology for Supervisors and Maintenance Staff: Our road supervisory and maintenance functions will move to a paperless environment in this new contract term. Each of our supervisors and maintenance technicians will be provided with a tablet computer that will include simple applications to assist them in their jobs, including the ability to submit reports and paperwork, perform inspections, and create work orders.
> Zonar: With this new contract, MV offers implementing Zonar on all our revenue vehicles. Zonar simplifies the pre and post-trip inspection process and eliminates paper inspections. MV worked with Zonar to develop a standard system export from Zonar to Trapeze-EAM, our Maintenance Management System (MMS).
• DriveCam SF300: In this term, MV will ensure that all vehicles are equipped with the latest DriveCam system, the SF300 Event Recorder. The DriveCam system is a unique event recorder that continuously records footage inside the vehicle and on the road.
• Mobileye: MV has budgeted for the inclusion of Mobileye technology on all of our vehicles in this contract term. Mobileye is a collision avoidance technology that alerts drivers to possible high-risk or dangerous situations. In combination with DriveCam, Mobileye has had proven results in reducing accident frequency at MV divisions.

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FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 6 • Power BI: MV uses Microsoft’s Power Business Intelligence (Power BI) to provide detailed views of fleet health, preventive maintenance, inspection status, miles between road calls, out-ofservice time, and other key maintenance performance indicators. This technology is built on Power BI and includes a mobile application for easy access and drill-down functionality. This technology can also track safety performance functions such as accident and incident frequency rates. • Mystery Rider Program: MV has engaged a third party to perform mystery rides. Each of the four services will be assessed with a report to follow each month. MV plans for eighteen (18) mystery rides each month. MV considers the Mystery Rider Program a best practice. It provides MV and Union City with great feedback about the user experience.
• Trapeze PASS Specialized Training: MV will leverage our extensive experience with Trapeze PASS and our deep knowledge of the program to train “super users” of the program in the newest and best methods for system optimization to promote on-time performance and productivity.

Electrification Support
MV understands that the transition to zeroemission vehicles is underway for Union City.

The City is currently developing grant proposals
to attain funding to expand the zero-emission
fleet. These developments dictate that the
transit department will experience a fair amount
of change over the new contract term. Union
City must choose a contractor that will bring zero
emissions knowledge and grow with the City.

MV has invested in a partner network that allows
us to design zero-emission solutions collaboratively. These solutions include vehicle selection based upon duty cycle and other parameters, supporting infrastructure needs to have on-site power requirements, resiliency, and ability to support fleet expansion. Union City can leverage our experiences with other agencies as a zero-emission vehicle operator.

In February 2022, MV formed a Zero Emissions Committee to develop a knowledge management system across existing and inbound EV fleets. Led by our Director of Zero Emission Strategy, Jennifer Partlow, and our Chief Maintenance Officer, James Schultzman, our team is developing best practices and relationships with OEMs to serve as a reference for our locations and customers. For Union City, MV can assist with grant writing.

MV also plans to deploy HoloLens technology that would allow us to provide assisted support from our electric vehicle maintenance staff at our fully-electric Antelope Valley Transportation Authority (AVTA) division. HoloLens technology enables MV’s City maintenance team to communicate with MV’s AVTA maintenance team in virtual reality. HoloLens technology provides the means for MV to provide this value added capability to the City.

Options for consideration by City
MV is offering the following items for the City’s consideration, where City may consider these options and direct MV on future solution inclusion or exclusion. The theme of these options would allow MV to provide additional innovation, clearer accountability and ease of use. • Zero emissions consulting – City may choose to leverage MV’s thought leadership in the future, as the City continues toward zero emissions. Should MV’s solution include consulting hours such that the solution in In May 2021, MV supported the City of Union City in its submission of the FTA Section 5339(c) Low or No Emission Vehicle grant program application. In August 2022, Union City was granted full funding in the amount of $9,342,346 to be used for the electrification of the fleet. MV was honored to be able to assist the City in this endeavor and will continue to be a valuable partner in the future. Please see Appendix G for a copy of the Thank You letter received by MV for these efforts.

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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 7 the new term would have a budgeted amount of consulting effort that could be consumed by City when and how the City see fit?
• Paratransit and microtransit tablets - the current solution considers City providing the tablets and data plans. MV would like to suggest moving this hardware purchase and data plan support to MV, whereby MV provides a turn-key paratransit technology solution to the City. • Complaint tool – MV would suggest that the City and MV have a formal platform for gathering complaints and accolades for all services, that would be utilized by both parties. MV has an affordable complaint tool solution that’s fee is based upon a per user per month charge. • Microtransit – move from TransLoc to Trapeze Pass, such that the City and Fremont have one tool for all paratransit and on-demand trips.
• New vehicles – identification of seating configuration desired, for the Starcraft Allstar and Allstar XL buses that are included in our solution.

Moving Forward with MV
Given the substantial work ahead and today’s tight labor environment, Union City needs a proactive partner to support these services throughout ongoing changes. The right contractor for these services will have experience and tenure within the system. They will have proven recruitment, hiring, and retention approaches to attract and keep the highest quality employees. Finally, they will have the best facility with the requisite space and amenities for operations and maintenance functions and the support of a local and corporate team who can help Union City optimize service effectively and efficiently. Throughout our proposal, MV demonstrates how we will support the City and continue developing the partnership we have built over the last two decades. By choosing MV, Union City commits to a bright future for these services with the support of one of the largest public transit contractors in the country. MV is pleased to present our proposed operating plan to Union City for review.

We look forward to continuing our partnership with the City. With innovation that separates us from our competitors, safety, customer service, preventative maintenance, and operational excellence as our continued goals, MV will support Union City now and in the future.

1. Background, Experience, and Financial Stability

1.1. Organizational History and Experience
Company History
MV Transportation was founded in San Francisco, California, by Feysan and Alex Lodde in 1975. Our founders' mission was to provide freedom of mobility to those individuals who did not have access to transit due to their disability or age. Paratransit service did not exist at this time, and many apartment buildings did not have elevators. These factors enforced the criticality of the Loddes' work. To serve her passengers, Feysan would carry passengers up and down flights of stairs.

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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 8 This history still defines who we are as a company: compassionate, forward-thinking, and staunchly committed to delivering critical services to our communities.

Today, MV operates in 125 locations within 26 states in the U.S. and two provinces in Canada. We work with public entities like cities, counties, transit agencies, school districts, universities, and private companies. While our portfolio of customers is diverse, our job remains focused on the efficient and safe mobility of people.

From fixed route to paratransit, on-demand, TNC, microtransit, and shuttle, our team plays a significant role in mobility today. U.S.- owned and privately held, MV offers Union City Transit a progressive partnership with the experience to accomplish your goals – with inventive approaches and utmost flexibility.

Company Experience
MV operates more than 166 passenger transportation services contracts across North America. We offer turnkey services within our operations, including fleet and facility maintenance, transit management technologies, labor management, and service model design. MV unites industry best practices with state-ofthe-art operating concepts to deliver unique solutions to our customers. • Fixed Route, Commuter, and Shuttle: Fixed route, commuter services, and employee shuttles comprise our fixed route experience. MV is the provider of choice for large, high-profile agencies and private customers alike. We work with our clients to deliver passenger-facing technologies, best practices in transit management, and high-volume passenger systems solutions. • Paratransit and Demand Service: MV provides more demand response service than any other company; this work is the foundation of our business, and we have remained the market leader. Our experience ranges from small, local general-public dial-a-rides to complex, high volume, metropolitan ADA services. In addition to directly-operated services, we also broker services across multi-provider environments. From Los Angeles to New York City, our paratransit footprint is unsurpassed. • Microtransit: Over the past decade, MV has worked with our clients to meet demand while rightsizing service using Microtransit, flag stop, flex route, and route deviation service. In recent years, MV successfully launched Dallas Area Rapid Transit and LANOW for the Los Angeles Department of Transportation.
• Flex Route and On-Demand Shuttle: For decades, our team has delivered route deviations, zone-based flex routes, on-demand shuttles and on-demand service using Uber. From workforce transportation to rural deviated fixed route systems, our operations flex to solve the specific needs of the communities we serve. • Brokerage and TNCs: Our experience includes the management and operation of the most complex transit systems in the nation, including brokerage and work with TNCs like Uber and Lyft. Our work in this area comprises new mobility options, non-dedicated service providers, and cutting-edge technologies.

1.2. List of Facilities
In accordance with the Questions and Answers in Addendum 1, we have provided a list of our current clients as an Appendix B to this proposal.

Feysan and Alex Lodde
Founders and owners
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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 9

1.3. Financial Stability
MV is a privately held firm, and as such, its financial statements are confidential and proprietary trade secret information.

Accordingly, MV’s consolidated confidential audited financial statements for 2020 and unaudited financial statements for 2021 and Q1 2022 have been provided in a separate file. Additionally, we have provided a letter stating our ability to secure the required Performance Bond as Appendix I. Our financial position is solid, and the company has the financial resources and wherewithal to meet its financial obligations. For more information regarding the financial viability of MV, please contact Chief Financial Officer Jamie Pierson at (214) 763-7535.

Information Regarding Pending Financial Issues
As a national transportation management firm with numerous contracts and employees, MV is involved in claims and litigation in the normal course of business. MV has liability, workers’ compensation, and employment-related claims in the settlement or claims process. Company teams in legal and risk management work continuously to handle these matters, none of which are of the size or scope to impact this contract. The company maintains insurance coverage with deductibles or self-insured retentions and limits that the Company believes are appropriate.

There is presently no litigation against the company, which is not subject to insurance coverage or that MV believes would threaten the financial stability of the company or its ability to perform any of its contractual obligations. The details of current and pending claims and litigation are confidential; if the City requires more information on claims for the purpose of evaluating MV, please contact Daniel Buhr, vice president of risk, at (972) 391-4600.

1.4. References
FCRTA Public Transportation Services, Fresno County Rural Transit Agency Fresno, Calif. Since 2018, MV has operated the FCRTA services, including the rural incorporated cities of Coalinga, Firebaugh, Fowler, Huron, Kerman, Kingsburg, Mendota, Orange Cove, Parlier, Reedley, Sanger, San Joaquin, Selma, and the County of Fresno. The FCRTA’s core services comprise vehicle maintenance, Inter-City Fixed Route services with scheduled designated stops throughout the Valley, and Intra-City curb-tocurb, reservation-based Demand-Response services. The service area comprises 6,011 square miles of the rural area throughout Fresno County and neighboring counties.

MV entered its first contract with Fresno in 2018.

MV operates 87 gas, CNG, and electric revenue buses.

Please contact Moses Stites, General Manager – FCRTA (Fresno County Rural Transit Agency), at (559) 233-6789 ext. 244, or by mobile at (559) 273-7021, or by email at [email protected] as a reference for this contract.

Transit Operations Services, City of Thousand Oaks
Thousand Oaks, Calif. MV has provided fixed route and paratransit services, collectively known as Thousand Oaks Transit, for the City of Thousand Oaks since 2004.

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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 10 Currently, MV operates fixed-route public transit, shuttle bus service, seasonal bus service, special event bus service, paratransit service, Senior Dial-A-Ride (DAR), and General Public Dial-ARide (GP DAR) for the City.

These services operate through several cities including Moorpark, Westlake Village, Agoura Hills, and unincorporated areas of Ventura County.

We have shared many successes through the years, like providing support to first responders during 2018’s wildfires. We also received the CALACT 2016 award for Outstanding Transportation Program and Outstanding Coordination.
83 mixed fleet vehicles of gasoline and CNG vehicles.

Trapeze to manage on-time performance, reserve rides, and locate vehicles.

MV is in the fourth contract term since 2004.

MV provides operations, reservations, dispatch, and maintenance.

Please contact Mike Houser, Transit Program Manager, at (805)-376-5063 and email:

[email protected] as a reference for this contract.

Roseville Transit System and South Placer Transit Information Center, City of Roseville
Roseville, Calif. MV began operating the fixed route, commuter, and complementary ADA paratransit services (the Dial-A-Ride) for the City of Roseville in 2001. These services, which collectively form the Roseville Transit system, connect Roseville's residents to the surrounding Sacramento and Placer Counties.

MV also operates the South Placer Transit Information Center on behalf of Roseville Transit and three partner agencies. MV’s team assisted with the implementation of this centralized, regional call center.

Customers of the transportation services represented by the call center can call for information or access it through an online information portal.
47 vehicles maintained by the client
Zonar performs and tracks daily vehicle inspections, and the City performs the maintenance.

Trapeze PASS system and a proprietary reporting tool for paratransit scheduling, reservations, and dispatching.

CNG, gas, and diesel fuel types
MV provides operations, reservations, and dispatch.

Recognized as Regional Project of the Year by the Sacramento Area Council of Governments.

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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 11 Please contact Ed Scofield, Alternative Transportation Manager, Public Works – Alternative Transportation at office phone (916) 774-5449 and mobile (916) 869-9109 and email:

ECScofield@roseville,ca.us
Go-Cary, Town of Cary
Cary, NC. MV began operating transit services for the Town of Cary in 2010. The GoCary system comprises local fixed-route service and door-to-door service.

The fixed-route service operates within Town limits on six routes. The door-to-door service is a demandresponsive service available to eligible persons with disabilities and seniors over age 60. 30 vehicles are operated and maintained by MV.

MV uses the Trapeze scheduling system for door-to-door trip scheduling and dispatching and communicates with operators in service with Mentor mobile data terminals. MV also uses an interactive voice response (IVR) system to notify passengers of upcoming trips.

MV is in its second term operating these services
Please contact Kelly Blazey, Transit Administrator, at (919)- 462- 2080 or by email:

[email protected].

1.5. Summary of Transportation Experience

1.5.a Combining Service Across Jurisdictional Boundaries MV provides shared rides in paratransit and microtransit, which help to accommodate our passengers’ schedules and decrease wait times. Additionally, many of our operations operate over multiple service zones and regions. Our experience in Palm Beach County, Florida, (highlighted on the next page) is one example of our innovative thinking to provide efficient and productive service in various service zones.

1.5.b Partnerships with Transportation Network Companies (TNCs) MV is proposing a relationship with the Cities that is a partnership whereby we jointly expand the provider network and offer more TNC options and, ultimately, an improved customer experience. MV understands the need to cover peak overflow trips, address seasonal fluctuations, and serve other low-demand areas, long trips, and remote parts of the service area. MV has worked under several agreements that include a nondedicated service component, and we have best practices and standard operating procedures in place for this type of protection service.

MV has best practices for outsourcing to non-dedicated subcontractors in a multi-subcontractor environment.

We are happy to share those best practices with Union City and the City of Fremont.

1.5.c Effective Personnel Management
Recruitment Timeline
In 2022, MV’s new recruiting strategies will empower each general manager to appropriately recruit needed employees for their individual needs. MV understands the hiring and recruitment challenges brought on by City Council/RSA Agenda 286 Tuesday, March 14, 2023

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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 12 the COVID-19 pandemic, along with other regional challenges due to the competitive nature of the area and industry when competing for needed resources and talent. We have worked efficiently to develop and implement recruitment and retention best practices.

We have already begun implementing these new practices at Union City and will continue to improve our recruitment with the goal of a fully-staffed operation.

The MV Recruitment Toolkit will be available in Microsoft Teams and includes:
• A review of the applicant experience: This includes a checklist of all areas that may affect the process, including signage, parking, the application, and the interview process. • Incentives: We reviewed the market pay rate competitiveness and assessed bonus requests, effectiveness, and division engagement activities.
• Outreach: Outreach is crucial to recruitment and includes partnership contacts with unemployment offices, career centers, trade schools, etc. It is vital to establish outreach relationships, host hiring events, establish an internal outreach partnership with the regional recruiter and other operations, and have an obtainable outreach strategy.
• Engagement: Our team will use text messaging within the first two or three weeks to stay more engaged with new hires.

Our new recruiting strategy includes ICIMS, a world-leading cloudbased talent acquisition software. This software helps general managers establish monthly cadences with regional management to discuss metrics available to assist recruitment strategies.

Our advertising platform, AppCAST, integrates with ICIMS – allowing AppCAST to consume our dataset. Leveraging complex algorithms and machine learning, this AI-enabled software aggregates data consumed across its web-based platform to identify suitable advertising venues for the specific advertised job.

The system analyzes data regarding successfully placed
candidates and the historical recruiting avenues employed, internet traffic (clicks) for the individual recruiting site, and successful placement of similar jobs. AppCAST automates the job posting process and tracks the recruiting process from posting to hiring on easy-to-use dashboards.

In addition to AppCAST’s automated job posting features, MV leverages other media to support our recruiting effort:

Go Glades
MV worked collaboratively with our client
at Palm Tran to develop a flexible dial-aride service called “Go Glades” that was uniquely tuned to the needs of this
community, particularly those in rural
communities outside of the standard
service area.

With initial funding from the Florida
Department of Transportation, MV and
Palm Tran made the key early decision
to base the service within the Glades
community to avoid costly deadhead or
park-outs that plagued earlier transit
models. The “Go Glades” pilot launched
on January 23, 2019 with four circulator
routes serving more than 70 stops
throughout the region. It used smaller
busses with an effective capacity that
was most cost effective for the expected
demand. The new service enabled
people to board and arrive at fixed route
stops or with a slight detour,
predetermined upon time of scheduling
via telephone.

Go Glades is a practical example of how
MV has partnered with its clients to “think
out of the box” to improve travel mobility
with tailored solutions that are safe,
reliable and meet the unique needs of
their communities. Go Glades also
proves what many of us have known for
years – that a strong transit system can
fuel the economic engine that helps our
communities grow and thrive.

The MV Team was honored to accept the
Rural CTC of the Year Award in October
2021 for our work in DeSoto, Highlands,
Hardee, and Okeechobee Counties at
the annual Florida Public Transportation
Association Conference.

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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 13 • MV posts all job openings on our company
website (powered by CareerBuilder). This is a
productive way for all internal talent to identify
opportunities for promotion and external talent
to learn more about our company.
• MV’s community relations manager will work
closely with our recruiters to forge meaningful
connections with the community and develop
the employee experience from the start of the
recruiting process.
• During the transition, MV will host recruiting
activities in high foot traffic areas. We will work
with local businesses, refugee centers,
universities, and vocational schools and set up
hiring booths at targeted locations throughout the startup period. We will continue these types of efforts throughout the contract term.
• We sponsor our advertisements on Indeed.com, the leading recruitment website. This sponsorship bolsters our job posting to the top of applicants’ searches and has yielded more than 1,500 applications in a recent four-week period.

Advertising
MV has an advertising presence in all major markets and explores several avenues for advertising. • Job Postings: Post external advertisements on CareerBuilder, the MV career site, Indeed, Monster.com, Craigslist, ZipRecruiter, Transit Talent, and LinkedIn. Job postings include quarterly talent acquisition team meetings and cadences to revamp job descriptions.
• Identify local partnerships: Non-profit organizations, churches, unemployment offices, veteran groups, and workforce commissions.
• Social media: MV careers Facebook page for the company, using Facebook pages and posting cityspecific hiring groups weekly. • AppCast: Determines which websites are most effective within the targeted area and tracks candidates throughout the hiring process.

Retention of Employees
The City is seeking a partner that can provide a fully staffed operation. In the current hiring environment, finding qualified operators can be challenging. MV employs several strategies to reduce turnover in its local operations, including:
• Competitive wage scaling: MV determines competitive wage scales by researching nearby job competition to understand what financial packages best meet the needs of the local employment market.

We have performed two wage analyses for operator wage increases within the past 90 days. We will be raising wages for this contract in the new term in order to attract quality candidates. Our plan is for our vehicle operator starting wage to be $25.00/hour on January 1, 2023.

Employee Spotlight: Katherine McClary Award
Winner Bahadur Saroya
Union City operator Bahadur Saroya was named
the 2021 Southern California Region Katie
McClary Award Winner. Bahadur was nominated
for his commitment to the safety of his
passengers, his overall performance, and for
embodying the MV spirit in the safe and reliable
customer service that he delivers to his Union City
passengers. Bahadur was selected out of more
than 1,500 employees in the region and has
served as an operator for Union City for 15 years.

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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 14 • Continued education: Ongoing training improves job attractiveness, keeps employees motivated and engaged, and demonstrates MV’s willingness to invest in its employees. MV provides onthe-job training, offers several ongoing training opportunities via web-based packages, hosts companywide training classes, and encourages employees to obtain new certifications. The Union City team hosts weekly safety meetings, annual safety stand-downs, and safety blitzes. • Opportunities for promotion: MV is committed to promoting from within and will maximize those opportunities as much as possible.
• Employee recognition programs: For employees who demonstrate proficiency in their jobs and set the standard for exemplary performance, MV rewards them with recognition programs.

2. Cost Reduction/Service Improvement Plan
Service Improvements
MV has engaged our Professional Services team to enable us to provide additional thought leadership and technical understanding for this project. Throughout our proposal, we have highlighted innovations that we are proposing that have been proven across our company to improve service, increase efficiency, enhance safety, and help the environment. The result of implementing these innovations is that our services will be more cost-effective. These innovations include:
• MV Driver App: This platform includes functions for check-in, timesheet review, time-off requests, payroll adjustments, and incident reports.
• Moving to a Paperless Shop: Through tablet technology for our supervisors and maintenance staff and the implementation of Zonar for pre and post-trip inspections, we will minimize the need for paper reporting. • DriveCam SF300 and Mobileye: We propose upgrading our DriveCam system to the most recent cameras and combining this system with Mobileye technology that promotes collision avoidance in realtime. • Mystery Rider Program: MV has engaged a third party to perform mystery rides. This service will provide MV and Union City great feedback about the passenger experience. • Measuring Idling: The deployent of Zonar telematics MV will be able to measure and report idling time • Odometer Accuracy: MV has created a new governance process around hub mileage data entry, which is supported by PowerBI, that surfaces statistical anomalies • Simpli Replacement: Trapeze Pass and TripSpark passenger portal will be implemented. Also included in our solution is the application program interface to Lyft. • New Tablets for Fixed Route: MV plans to provide new tablets as support for the existing tablets have been problematic.
• DriverMate: This software will be deployed in paratransit vehicles. • Service Area Mapping: MV has budgeted to perform this service twice per year. The mapping will allow MV to determine underserved areas and suggest service improvements in currently served areas. • HoloLens: MV plans to deploy two headsets of this virtual reality solution that allows remote collaboration with other technical subject matter experts.
• Passenger Counter for Fixed Route: MV plans to perform this integration. • Runcut: The result of our most recent runcut was a reduction of paddles from 29 to 27 and relief vehicles were reduced from three to two, by combining a couple of trips on weekends.

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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 15 • Remote Tablet Management: MV plans to use SOTI, which will allow for remote support of all the deployed tablets.
• Network Update: MV plans to update the network infrastructure in the new modular office. • Office Computer Update: MV plans to deploy new desktop computers and multiple monitors for each user in the new term.
• New Vehicles: MV plans to lease two new Starcraft vehicles in the new term, one a Starcraft Allstar XL and the other a StarCraft Allstar.

Cost Reductions
The innovations listed above and the value added services below, will result in cost-effectiveness by increasing efficiency, decreasing paper reporting, and enhancing our safety performance, leading to fewer accidents and incidents. Additionally, MV has planned for two (2) support vehicles for operator relief, which will allow for a reduction in overall deadhead miles. The support vehicles decrease fuel costs for buses and expand the bus's lifespan due to less wear and tear. Additionally, MV will leverage parts inventory by accessing parts for maintenance and preventative maintenance from other divisions.

3. Value Added Services
MV provides knowledge and best practices gained through our extensive experience with this contract and similar services across its contracts. In support of the goals for Union City and the City of Fremont, MV is pleased to offer the following value-added services during this new contract term:
• Runcuts: The Cities schedule drives the need for MV to efficiently schedule its driver manpower.in the form of driver scheduling MV can be an active partner to review and make recommendations for the most efficient vehicle schedules based on the service schedules generatred by the Cities and historical on-time performance data. Blocking and run-cutting generates schedules that optimize vehicles and drivers.

Blocking is important in minimizing the number of vehicles necessary to operate a given level of service, runcutting is a critical factor in determining the number of operators needed to operate a given level of service in the most cost-efficient manner. The planner assigns all block pieces to the fewest number of operator runs while adhering to all relevant work rules and policy guidelines. For Union City, MV performed a detailed driver manpower schedule (runcut) in advance of this solicitation, using Optibus software, a leading innovator in runcutting technology. MV’s use of this state-of-the-art software comes at no cost to the City. Future runcuts may involve exploring additional route interlinings to reduce longer, less desirable layovers. In short, MV intends to identify possible schedule improvements that may require collaboration with neighboring cities/agencies.
• Power BI: MV has partnered with Microsoft and Slalom to develop proactive analytical dashboarding that provides detailed views of fleet health, preventive maintenance, inspection status, miles between road calls, out-of-service time, and other key maintenance performance indicators to our corporate and local teams. This technology is built on Power BI and includes a mobile application for easy access and drilldown functionality. MV’s local team, will have access to this system to monitor the ongoing health of the fleet. With this critical data at our fingertips, our team can proactively manage KPI performance and organize work orders to address and prioritize repairs. Additionally, with this technology, MV can track safety performance functions such as accident and incident frequency rates. • Electrification support: MV can offer assistance with grant writing to attain funding for new electric vehicles as well as the deployment of HoloLens technology that would allow us to provide assisted support City Council/RSA Agenda 290 Tuesday, March 14, 2023

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FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 16 from our electric vehicle maintenance staff at our fully-electric Antelope Valley Transportation Authority (AVTA) division. MV’s customer portfolio allows the opportunity for MV’s local Union City team to visit another site and obtain hands-on training, as well as having MV’s AVTA support personnel travel to Union City to provide hands on support and training. • Trapeze PASS Specialized Training: MV will leverage our extensive experience with Trapeze PASS and our deep knowledge of the program to train super users of the program. • DriveCam and Mobileye Coaching Program: Our use of technology to drive safe behaviors has resulted in the best safety record for Union City operators. MV uses DriveCam and Mobileye to support our safe operations by monitoring operator behavior and carefully coaching operators. Our DriveCam coaching program is the industry leader in the use of safety analytics. No other contractor has developed a coaching program that unites analytics and machine learning with best practices and transportation expertise. • Recruiting Support: MV can flex recruiting efforts from both local and national talent pools • Market Analysis: MV performed a wage analysis to determine wages and retention strategy for this proposal. Going forward MV will continue to perform wage analyses in support of future labor negotiations and retention plans for all MV personnel.
• Change Management: MV acknowledges that our solution contemplates a great deal of innovative new technology, to that end we have budgeted for two key support persons through the new term start up. First is transformational leadership which has extensive experience leading organizations through process, people and technology change. Second, we have added a project manager to focus on all the technology related deployments and implementation.

4. Key Personnel and Staffing

4.1. Project Manager and Other Key Staff
Below, we have provided brief biographical sketches of our proposed management team, who have all signed offer letters to work on the contract with the City in the new term. Please see the Appendix C for full resumes for each member of our proposed team.

Rudy Olvera, General Manager
Rudy Olvera is MV’s proposed general manager for Union City Transit. With more than two decades of serving in a supervisory role, Rudy has become an expert in operations and has successfully worked to improve efficiency and effectiveness in his division. He is an employee-focused leader, working with the community to understand their needs and human resources to onboard, train, and retain.

Rudy currently serves as the general manager at MV Transportation in Union City. Rudy oversees the paratransit, fixed route, and on-demand service operations. He leads the Union City team, overseeing all functions, including all supervisory roles, maintenance, dispatch, trainers, and operators. Rudy’s dedication contributes to the success of the Union City service, and he works to implement new strategies to enhance the client’s daily experience. He focuses on the community that Union City Transit serves, and his main priority is the safety of operators and passengers and innovation that increases safety and ensures efficiency.

Prior to managing the Union City services for MV, Rudy served in a variety of increasingly responsible management roles for companies outside of the transportation industry. In these roles, he honed his customer service and account management skills and was instrumental in building quality customer relationships.

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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 17 Radasha Randle, Operations Manager, Paratransit
Radasha Randle is MV’s proposed operations manager for the Union City transit services. Radasha offers nearly five years of transit and training experience with MV Transportation. She currently works as the interim safety manager at MV’s San Jose division and contributes to its quickly evolving, efficient operations.

Radasha leads the division in training efforts that keep the operation running safely and on time. She manages the daily schedules of operators to ensure maximum efficiency and has extensive experience with Trapeze PASS. Prior to being promoted to her current role, Radasha worked as a classroom trainer where she was responsible for maintaining the qualifications of more than 230 operators and staff. In this role, she had more than 2,000 hours of experience in a classroom setting. Radasha exhibits excellent customer service skills by ensuring all customer complaints are resolved the day they are received.

Shy Shaw, Operations Manager, Fixed Route
Shy Shaw is MV’s proposed operations manager for Union City fixed route services. Shy has over seven years of experience in the transportation industry. She knows the service and community and her experience and knowledge of daily operations will be key to her success. Prior to joining our team in Union City, Shy served as a dispatcher in San Franciso Municipal Transportation Agency. Prior to this, she began her transportation career as an operator and dispatcher. She has extensive experience with Trapeze software and is a super user of the program. She will be able to provide assistance to our dispatchers and operators in the use of this new system. Prior to beginning her transit career, Shy worked in several office management roles where she held responsibility for reporting and human resources.

Maryann Lopez, Safety and Training Manager
Maryann Lopez currently serves as the safety and training manager for MV in Union City, California. She oversees all safety and training efforts and is responsible for establishing a safety-first culture. She ensures effective training of operators and all operations personnel and guides employees regarding local, state, and federal safety regulations and policies. She consults with the management team to identify and correct unsafe behaviors. She establishes the schedule for ongoing training activities and maintains all training documentation. Maryann gathers and analyzes information on safety issues or accidents to mitigate future accidents. She directs activities of the safety committee and manages safe driving awards. Maryann is responsible for compliance with all state, federal, and local audits and ensures drug and ensures alcohol testing is conducted following FTA and DOT regulations. Prior to serving in this role, Maryann began her work with Union City as an operator, a dispatcher, and a behind-the-wheel trainer for the services. She began her career as an operator for the New Haven Unified School District and is a lifelong resident of Union City.

Eileen Siller, Paratransit Coordinator
Eileen Siller is MV’s proposed paratransit Coordinator for Union City transit services. Eileen is joining the Union City team after working as a paratransit operations supervisor for our Santa Clarita Transit contract. In this role, she has been responsible for conducting site checks and road observations of paratransit operations. She specifically works with operators and passengers to ensure that mobility expectations are being met. She offers over five years of quality assurance and training experience and has extensive experience with Trapeze. Eileen exhibits exceptional coaching skills by evaluating operator issues and implementing adaptive solutions. She analyzes operational data to identify trends and implements corrective actions to resolve them. Eileen will provide clarification regarding client certifications, reservations, reasonable modifications, and any other unique situations for all stakeholders, including Union City and City Council/RSA Agenda 292 Tuesday, March 14, 2023

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MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 18 Fremont City staff. She will be the primary contact with Union City Transit’s Transit Coordinator regarding adding and removing clients from the scheduling and dispatching program.

Doug Montez, Maintenance Manager
Doug Montez is MV's proposed maintenance manager for Union City’s services. He offers over 20 years in the transportation industry and holds ASE A4, A5, and A6 certifications as well as Bendix Brake Training certification. Doug’s knowledge and expertise are reflected in the attention he puts into his work and by maintaining a charge-out rate of over 95 percent.

Since 2020, Doug has served as the maintenance manager for MV in Union City, managing the fleet and facility maintenance, with extensive knowledge maintaining CNG fleets. Doug schedules and plans all repairs, including warranty repairs, and checks work orders for parts labor and repair descriptions after completion. Doug keeps meticulous records of all repairs, fuel levels, and preventive maintenance services.

He oversees a team of six technicians, and one parts clerk. Doug closely works with technicians to ensure all repairs and appropriate paperwork are accurate and in coordination with the client's request. Doug exhibits excellent leadership by establishing rules and guidelines for vehicle repairs and ensuring all records are per FMCSA and DOT guidelines. He provides consistent maintenance status with repairs and vehicle availability to management and senior leadership. He also communicates with the general manager about fleet and facility budget and any future repairs or parts stock items. Doug performs annual, quarterly, and monthly inspections and maintains excellent audit results.

Prior to joining MV, Doug served as a fleet maintenance manager and regional maintenance manager for the west coast operations for a large transportation contractor. During this time, he supervised the management staff at 28 locations and performed performance reviews and audits and each of these locations. He began his career as an Equipment Mechanic with the U.S. Army from 1980 – 1984 and is a proud veteran of the Army. He has worked in fleet maintenance his entire career.

4.2. Benefit Package
Benefits
All full-time employees (35+ scheduled hours per week) have the opportunity to participate in the following benefits programs. We have provided a benefits overview as Appendix H to this proposal.

Benefit Teamsters Machinists Non-Bargained
Vacation Pay 40 hours after 1 year, 80
hours after 3 years, 120
hours after 5 years, 160
hours after 10 years
40 hours after 1 year, 80
hours after 3 years, 120
hours after 5 years
40 hours after 1 year, 120
hours after 5 years
Medical/
Dental
Insurance
The Company shall
contribute the following
amounts towards Medical
Benefits in a Company
Medical plan for each
eligible employee on a
monthly basis.

The Company shall
contribute the following
amounts toward Medical
Benefits in a Company
Medical Plan for each
eligible employee on a
monthly basis. In the
event that there are
increases above the
Fulltime employees and
those who qualify under
the ACA are eligible for
health, dental and vision
benefits.

City Council/RSA Agenda 293 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 19 Benefit Teamsters Machinists Non-Bargained
Company contributions
stated above, the future
increases will be split
evenly between the
company and the
employee up to a
maximum additional
employee increase of
$25.00 per month.

Flexible
Spending
Accounts
(Health Care
FSA and
Dependent
Care FSA)
Savings/spending accounts for pre-tax dollars to cover out-of-pocket medical expenses, childcare, or eldercare expenses during working hours.

Employee
Assistance
Program
Confidential, no-cost counseling services (3 in-person sessions per incident per year). Includes 24/7 resource and referral line for counseling, financial assistance, legal problems, and other issues.

Life and
AD&D
Insurance
Voluntary supplemental life insurance and accidental death and dismemberment insurance plans for employees, spouse/domestic partner, and children Holiday Pay Teamsters: 8 days Machinists: 8 days Non-bargained: 7 days 401(k) 401(k): Employees are
eligible to participate in the
Teamsters 401(k) plan
Pension: Western
Conference of Teamsters
Pension Trust Fund
Contributions:

Machinists 401(k) Plan
MV contributes the
following monthly amounts
after 30 days of
continuous employment:

MV may offer a
percentage match on each
employee’s first 6 percent
of contribution per year.

Motivational Programs and Events
Safe operations build positive employee morale and promote a desirable workplace. Knowing this, we tie morale programs to safety by creating fun, safety-focused teambuilding activities throughout the calendar Employee only $ 692.95
Employee +1 $1,107.41
Employee + Family $1,615.59
City Council/RSA Agenda 294 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 20 year. Blitzes, raffles, and other employee events bring our team together while promoting safety operating behaviors. This approach creates an environment where safety is the foundation of our culture, celebration, and reward.

Our Union City operation will offer the following incentive benefits to eligible operators. Additionally, General Manager Rudy Olvera will have the autonomy to develop contests and other events within their operation.

Workgroup Description Eligibility
Operators Drive Cam – Gift Card (on-the-spot) Excellent performance in DriveCam recorded event
Operators Positive Recognition – Gift Card (on-thespot) Confirmed positive recognition from
passenger or client
Operators The Katherine McClary Operator Award
(quarterly and annually)
Qualifying operators must exhibit safe
and professional driving behavior, a
positive work attitude, excellent customer
relationship skills, and a strong
attendance record. We recognize
recipients quarterly, annually, regionally,
and nationally.

Maintenance Technician No Return Repair – Gift Card (quarterly) No return repairs Division Attendance Bonus – Free Lunch
(monthly) Perfect attendance by entire division

4.3. Organizational Charts and Personnel Procedures

4.4. Staffing Plan
Position Number  Position Number
General Manager 1FT Maintenance Manager 1FT
Operations Manager 2 FT Safety & Training Manager 1 FT
Paratransit Coordinator 1 FT Dispatchers/Reservationists 3 FT, 1 PT Vehicle Operators 51 FT, 9 PT A Technicians 1 FT
Road Supervisor 3 FT B Technicians 4 FT
Utility Workers 2 FT
Please see Section 5.2.a for the training proposed for each position.

Rudy Olvera
General Manager
Shy Shaw
Operations
Manager, Fixed
Route
Radasha Randle
Operations
Manager,
Paratransit
Eileen Siller
Paratransit
Coordinator
Road Supervisor
3 FT
Vehicle Operat or
51 FT: 9 PT
Dispatcher
3 FT: 1 PT
Maryann Lopez
Safety & Training
Manager
Doug Montez
Maintenance
Manager
A-Level Technician
1 FT
B-Level Technician
4 FT
Utility Worker
2 FT
City Council/RSA Agenda 295 Tuesday, March 14, 2023

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FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 21

4.5. Workforce Development Plan
We have provided a detailed description of our unique recruitment and hiring practices in Section 1.5.c of this proposal.

4.6. Retention of Employees
MV Transportation, Inc. declares that it will retain the employees of its Union City and Fremont locations for a period of not less than 90 days. As the current operator of these services, MV will retain those individuals employed under this contract, except for reasonable and substantiated cause. That cause is limited to the particular employee’s performance or conduct while working under the prior contract or the employee’s failure of any controlled substances and alcohol test, physical examination, criminal background check required by law as a condition of employment, or other standard hiring qualification lawfully required by MV.

4.7. Corporate Organization
The City will have the ongoing support of industry experts who are empowered and authorized to make decisions on behalf of the organization. Leading MV’s regional team is Senior Vice President Stephen Kim reports who reports directly to Chief Operating Officer Kevin Klika.

Stephen oversees the Southern and Central California Region, encompassing one of the company’s most extensive regions, emphasizing delivering the best customer experience, revenue and profitability growth, and development of our people. He currently oversees 17 contracts in the state of California.

The chart below illustrates the company’s reporting lines and executive structure for this project:

City Council/RSA Agenda 296 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 22

5. Scope of Work for Services

5.1. Daily Operations: A Day in the Life of MV
Operator Check In
When the operator reports to the facility, they check in at dispatch. The operations manager and or on-duty supervisor, and MV’s dispatch team are present. The dispatcher marks the operator as present and hands them their vehicle assignment. The dispatcher also provides written notice regarding service adjustments, changes, or announcements. Then, they perform a fit-for-duty review of the operator. This review includes a uniform check, reasonable suspicion evaluation, a check for COVID symptoms, and a review of each operator’s license.

Safety Through Daily Inspection
At least one supervisor is in the yard during peak pullout periods to oversee the pre-trip inspection process.

This person monitors operators as they perform these inspections, responds to operators' questions, and ensures a timely and coordinated pullout. The supervisor is joined by a technician, starting before pullout (typically 4:15 AM), to address any safety-specific defects identified during the pre-trip inspection process.

General Manager Rudy Olvera will be onsite at approximately 6:00 AM daily and will be available by phone when not on-site.

For the new contract term, MV proposes installing Zonar for pre-and post-trip inspections. When the operator arrives at the vehicle, they disengage the Zonar unit from the operator area and initiate the pre-trip inspection process. The Zonar unit guides the operator as they inspect all critical areas of the vehicle. The results of this inspection transmit to the Zonar Ground Control Software, and the on-duty technician monitors the results of incoming inspections. If the operator denotes any defects, a work order for the repair is generated in Trapeze-EAM.

If the operator detects an issue with the vehicle that presents a safety hazard and will prevent the vehicle from leaving the yard and entering service, they notify dispatch. A dispatcher contacts the on-duty technician, who determines if they can quickly remediate the issue or pull the vehicle from service.

If the technician must pull the vehicle from service, they communicate the change with the dispatcher. The dispatcher then assigns a backup vehicle to the operator. The
technician places the vehicle out of service.

If the technician can repair it quickly and easily, they do so, and the operator departs the yard and proceeds to the first stop. If the operator does not detect a safety-related defect preventing the vehicle from entering service, the operator departs the yard and proceeds to the first stop. Dispatch monitors pull out from the Syncromatics, Trapeze PASS, and Transloc systems.

Safety From the Start
MV employs several safety checks before the
vehicle leaves the yard:
• Fit for Duty Checks: Face to face review to
acknowledge operator is physically able to
perform their job with our passengers in
mind.
• Safety Messages: Visual and audio
reminders to make the right choice when it
comes to safety.
• Pre-Trip Inspections: Daily checklist of safety
sensitive items before the vehicle leaves the
yard.

City Council/RSA Agenda 297 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 23 Live Day Operations
Fixed Route Operations
Route Initiation
The vehicle operator will follow the route as dictated by the service guidelines. Upon arrival at the first stop, the operator changes the head sign to the appropriate route number and name. If the operator is early, they don’t leave the stop until the first scheduled departure time. The operator proceeds to the next stop at the scheduled departure time. MV’s dispatch team continually monitors service delivery to resolve any issues quickly.

Dispatch Monitoring
Dispatchers are on duty during all service hours to continuously monitor the fixed route service. Syncromatics provides dispatch dashboards that present service status updates by route and operator – offering a comprehensive view of how the service operates.

With consistent monitoring, the dispatch team works to mitigate these instances throughout the service day and is empowered to direct resources to recover service as needed. Dispatchers scan the service for disruptions, ensure operators are correctly on the route, and identify late-running buses. With consistent monitoring, this team works to mitigate these instances throughout the service day and is empowered to direct resources to recover service as needed.

Operators are required to inform dispatch when they are running behind schedule, experiencing a breakdown, or are involved in an accident, incident, or other disruption. Dispatchers direct operators while on the road, informing them when to hold back at a stop to recover on-time performance. As needed, they dispatch a road supervisor, a replacement vehicle, or a technician to the scene to support the issue’s resolution.

Paratransit Operations
The operator will notify the dispatcher when they leave the yard by indicating on the in-vehicle mobile data terminal (MDT). As the operator performs trips using the arrive/depart notifications, it is transmitted to the scheduling and dispatch system and updates the route. MV’s dispatch team will actively monitor the route using the proposed scheduling and dispatching system, Trapeze PASS.

When the operator arrives at each stop, they provide door-to-door service, as needed, following any account notes and drivers’ alert notes as indicated on the passenger's account. If the passenger does not appear, the operator alerts the passenger of their arrival. The operator will also notify the dispatcher to contact the passenger. If the passenger still does not appear, the operator follows our standard no-show procedures described below.

When the passenger boards the vehicle, they provide the fare to the operator, and the operator completes passenger identification, unless inclement weather is present as passengers board the vehicle. We train operators in system fare policies, fare collection, and non-payment procedures.

No Shows
The operator communicates with the dispatcher and requests them to contact the passenger if the passenger does not appear. The dispatcher confirms that the operator is at the correct location. The dispatcher authorizes a no-show if the passenger does not arrive within six minutes and the operator has arrived within the on-time window. Dispatchers document the no-show in the tracker notes (including the phone numbers City Council/RSA Agenda 298 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 24 they called to attempt contact and a physical location description) and instruct the operator to proceed to the next stop.

Mobility Device Securement
Properly securing passengers in mobility devices is an essential skill we reinforce throughout an operator’s career. Operators always request the passenger’s permission before touching or moving their mobility device. They communicate with the passenger throughout the boarding and securement process, clarifying what they wish to do before taking action. Upon arrival at the pick-up location, the operator confirms that the vehicle is in the park position, engages the parking brake, turns the vehicle off, and takes the key with them.

The operator greets the passenger at the door to ensure the mobility device area is free of hazards and ready for the passenger.

The operator introduces themselves to the passenger at eye level, confirms that it is the correct passenger, collects the fare, checks ID, and escorts the passenger to the bus. Upon return to the vehicle, the operator powers up the vehicle and the lift. They then request permission to inspect the mobility device brakes to ensure they are in good working condition. If the brakes are not in good working condition, the operator brings the issue to the passenger’s attention. With the passenger’s permission, the operator then secures the Posey belt on the passenger. If the passenger refuses the Posey belt/restraint, the operator will note this using the camera system after boarding and securing the passenger.

The operator notifies the passenger that they are about to move them to the bus and deploy the lift. The operator then backs the mobility device onto the lift. If the device is electric, the operator requests the passenger to turn off the power; if it is manual, the operator locks the brakes. The operator then informs the passenger that they are about to move the lift and engages the lift.

On the vehicle, the operator backs the passenger into the seating location, stows the lift, and closes the doors. The operator then secures the mobility device with a four-point tie-down and secures the passenger using a lap and shoulder harness. If the passenger refuses the shoulder harness, the operator will note this using the camera system. Upon securing the passenger and the mobility device, the operator flicks or squeezes the Q-strains to ensure they are taught, never shaking the mobility device. The operator then double checks their work to the camera, pointing out the four securements to the floor, lap and shoulder belts, and Posey belt accepted or declined, confirming the device is secured and tight. The operator secures the lift and is ready to transport the passenger to their destination.

Dispatch Monitoring and Control
The dispatch team actively monitors on-road issues. They are responsible for moving a trip to another route, rerouting a pick-up or drop-off sequence, and communicating with the operator. Should an incident or accident occur, the operator contacts the dispatcher, who handles the situation.

Operators use the two-way radio to communicate urgent situations to the dispatch team (for example, if they cannot find a location, if there is no one to receive a passenger who cannot be left alone, or in the event of an incident or road call). As needed, the dispatcher will coordinate a response.

The dispatch team handles route management and trip movement. Moving trips may be due to unforeseen delays, such as inclement weather, traffic, accidents, or trip cancellations. In these instances, MV may move trips to other routes to maintain productivity; however, it is imperative to manage trip movement in a manner that does not jeopardize one route’s productivity in favor of another.

City Council/RSA Agenda 299 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 25 Extraboard Operators, Protection Vehicles, and Backup Service A core component of service reliability is the appropriate deployment of protection or backup service. MV’s operational plan offers the following measures to ensure service reliability and improve operational efficiency:
• Extraboard Operators: Extraboard operators are available to replace a regularly scheduled operator or complete work that does not fit into a scheduled run. They are a backup when operators do not arrive to work on time due to vacation or illness. They are available to relieve service in the event of an operator’s illness, roadcall, or any incident that results in placing a vehicle out of service for an extended period. MV has prioritized staffing the support needed to ensure effective and efficient operations in the upcoming contract term. We have budgeted for extraboard operator coverage as needed. • Backup Vehicles: Backup vehicles are pre-tripped vehicles parked at the operating facility. These vehicles are available for use during a service disruption, such as a vehicle incident or road call. • Operator Relief Vehicles: MV has budgeted for two relief vehicles to support the smooth exchange of operators in-field. Based on our runcut, this number of relief vehicles will be sufficient to facilitate mid-day operator reliefs at designated layover points. Additionally, our conveniently located yard and repair shop are only two miles apart, decreasing wait times for the operator in need.

Road Supervision
We will equip road supervisors with tablets to access MV’s monitoring tools to respond to and manage service. They will use tablets to log incident and accident reports, handle passenger complaints, and assist passengers and operators.

Our road supervisors are responsible for disseminating critical information, such as service changes and system announcements, to the operator team. They serve as the go-to resource in the field for MV’s operator team.

They perform incident investigations, administer drug and alcohol testing procedures, respond to roadcalls, and resolve passenger disputes as needed. Based on their findings, a management team member will administer progressive discipline per the terms of the respective collective bargaining agreement.

Road supervisors perform operator evaluations to ensure that each operator is safely and correctly performing their job. Road observations are performed discreetly (and unannounced) without disruption to service and include the following review types:
• Observed Ride Checks: Observed ride checks are on-board evaluations of an operator’s customer service and safety skills. Supervisors evaluate areas, including safe vehicle operation and professional passenger interaction. During this check, the supervisor checks the operator’s credentials to ensure proper certifications are up to date and in the operator’s possession. • Unobserved Service Checks: We conduct unobserved service checks randomly. During these inspections, the supervisor assesses the operator’s driving and safety skills from their service vehicle, following the operator. Operators are typically unaware of these evaluations. • Mobility Device Securement Spot Checks: These random inspections are on-vehicle reviews of an operator’s ability to safely and properly secure a mobility device. The supervisor observes the operator as they secure the passenger’s mobility device and provides coaching and feedback during the observation. • Pullout Inspections: Pullout inspections are unannounced and occur frequently. In the yard, the supervisor observes the operator as they perform their pre-trip inspection, confirms the operator is in proper uniform and has the appropriate credentials, and is prepared for service that day. The supervisor then checks the vehicle to confirm it is clean and ready for service.

City Council/RSA Agenda 300 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 26 End of Operator Shift
When the operator has completed their shift, they notify dispatch and head to the yard. For paratransit services, the operator will use the MV-provided MDT tablet to notify dispatch that they have completed their trips and are returning to the yard.

After their shift, the operator performs a vehicle walkthrough to collect any items left on board and dispose of trash. Then the operator will conduct a post-trip inspection using the Zonar system.

5.2. Operations and Maintenance Training and Safety Programs

5.2.a Training Programs
Operator Training Program
In 2021, MV invested in a comprehensive refresh of our operator training program, called Operator Excellence Training (OET). The OET program is founded on MV’s 47 years of transit expertise, DOT Transportation Safety Institute guidelines, and APTA industry best practices. The OET program complies with the Entry-Level Driver Training (ELDT) regulation and is best-in-class with a strong focus on the fundamentals with a purpose-driven message. Training (ELDT) regulation is best-in-class, with a strong focus on the fundamentals and a purpose-driven message.

This training program focuses on positive attitude (affective), knowledge building (cognitive), and skill development (behavioral). The program seamlessly blends classroom and hands-on learning. This training curriculum uses adult education techniques, keeping trainees engaged and interested throughout training.

Classroom training includes facilitator-led discussions, training videos, and short quizzes. Students actively participate in these interactive sessions and develop their skills in closed course skills-building activities and structured behind-the-wheel training. Training is based on comprehensive driving standards that detail every aspect of safe and defensive driving.

This program offers consistent and thorough training to all new operators. Its module-based format allows trainers to provide refresher training or customize training to address specific areas of concern, e.g., unique service area, particular vehicle or service type, and dispatch procedures.

Operator Excellence Training
The new program includes over 25 hours of video with highly specialized content for bus operations. The more current and robust content ensures consistent delivery against core learning outcomes and facilitates an engaging classroom experience with the activity and quiz workbooks.

Training Paths
There are three types of operator training, of which a new candidate will qualify for one of the following: New Hire, Incumbent, or Like Service. The training is based on the candidate’s previous employment, eligibility, and approval.

City Council/RSA Agenda 301 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 27 Incumbent/Like Service Training Path
Incumbent operators are individuals that currently drive the service today when MV starts the service. MV provides an abbreviated classroom training, and the candidate is
evaluated on their driving skills.

The Like Service training path is for candidates with prior experience driving a similar or equivalent vehicle to the service we provide. Eligibility for the Like Service training path, there are prerequisites that the candidate must meet, in addition to an approval process. This training path includes full classroom training and an abbreviated behind-the-wheel training schedule based on their ability to demonstrate proficiency in performance standards.

A candidate with previous driving experience must meet the following requirements before training.
• Have operated similar type of vehicle and same class or higher
• Have operated a similar type of service
• Have operated in the previous six months
• Approval from MV Area Safety Director
Training Formats
The new operator training program comprises three main categories: classroom, behind-the-wheel, and cadetting time. The required hours are as follows:

Training Hours
Fixed Route and Microtransit Paratransit
Classroom 29.60 29.43
Pre-driving skills 4.50 4.50
BTW Hours 31.50 21.00
Skills Course 6.00 5.50
Basic Driving Skills 25.50 15.50
Observation Hours 36.00 25.50
Cadet Driving Hours 15.00 15.00
Final Driving Evaluation 1.00 1.00
Total Time 117.60 96.43
The instructor-led classroom training is based on an adult-learning interactive training model and uses video training modules reinforced by the written training/study guide and activity workbook.

The video training is presented through an interactive host. Pause points are built into the video lessons for appropriate pauses for classroom discussion and interaction, which the classroom instructor leads.

The current operator training program is an enhanced Operator Excellence Training (OET) program. The new OET focuses on delivering a safe, reliable customer experience, including operational reliability. The Abbreviated OET with Union City
Police Department
In 2022, when the Union City Police Department
faced challenges with safely maneuvering the
new Union City Police Command Center
vehicle, MV Transportation sponsored an
abbreviated operator excellence training session
for the Union City Police department. This
training provided basic instruction to the
operators of the vehicle in the operation of large
vehicles on public roads as well as maneuvering
the vehicle on the lot. We have included a the
thank you letter for this training as Appendix F to
this proposal.

City Council/RSA Agenda 302 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 28 OET program is an enhanced, modernized training program that focuses intensely on the fundamentals and engages the student in all aspects of becoming a Professional Operator.

Testing occurs at the end of each module and the end of classroom training with a cumulative final exam.

Employees must pass with a score of 80 percent or higher to proceed to behind-the-wheel training, consistent with the ELDT regulation.

Required Classroom Training
Below, we have provided an outline of the content of our classroom training modules:

Training Topic Description
Onboarding,
Policies, and
Procedures
This orientation to MV includes a review of the Employee Handbook, local policies and procedures, and an introduction to the operator position.

Defensive
Driving
MV’s defensive driving training curriculum includes a comprehensive and intense focus on fundamental driving techniques. The Safety 360 approach for defensive driving starts with visibility and space but also takes a holistic approach to safety –and that safety is all-around and is a lifestyle.

The Safety 360 approach to visibility and space includes maintaining 360 degrees of visibility around your vehicle to See 360 and maintaining 360 degrees of space around your vehicle as a safety cushion.

In addition to the fundamental techniques of Safety 360, students are taught effective strategies to help prepare for any upcoming hazards, such as the “Look, Think, Plan” strategy. These concepts taught in the defensive driving curriculum help MV Professional Operators with everything they need to know to avoid a collision and help operators to “Look, Think, Plan” their way through any driving situation.

Sensitivity and
Passenger
Assistance
MV’s ADA Sensitivity Training Program is tailored to each location and emphasizes courtesy, understanding, and the operator’s responsibility to serve all passengers, regardless of background or disability. Training is given to ensure ADA compliance.

Practice and role-playing sessions are held with trainees to foster an experiential understanding of the challenges of navigating the system as a visually or hearing-impaired passenger or as one who uses a mobility device.

Operator training includes studying different types of disabilities, mobility aids, and service animals so that operators learn how to handle each one professionally and with utmost care.

Training emphasizes how passengers in mobility devices generally require more time, attention, and sensitivity from the operator. It explains how the proper securement of the mobility device is critical to providing a safe, enjoyable ride for the passengers. Training and monitoring in this area extends beyond the initial training period to ensure ongoing safety for passengers.

Security
Awareness
Security awareness includes violence in the workplace, theft and robbery prevention, and human trafficking.
• Violence in the Workplace: Includes prevention through fostering a supportive, peaceful environment, recognizing potentially violent behavior, and reporting protocol. • Active Shooter: Leverages resources including National Safety Council materials and Department of Homeland Security (DHS) Run! Hide! Fight! Video. • Safety and Emergency Plans: Training on all safety, security, and emergency plans and procedures consistent with Union City’s PTASP, as well as MV’s safety plans. • Human Trafficking: Training covers the definition of human trafficking, signs often displayed by victims, and how to safely report trafficking.

City Council/RSA Agenda 303 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 29 Training Topic Description
Customer
Service
Training
In this training program, we cover professionalism expectations, including dealing with coworkers, passengers, and the public. We use this training program to train on appropriate ways to handle demanding customers or passengers and properly resolve conflict.

When confronted with an upset or dangerous passenger, operators are trained to maintain their safety and protect the safety of the other passengers as a priority. Operators are thoroughly trained in ADA policies and are taught to act within the law in handling difficult passengers who also have disabilities. Operators must never use violence to subdue a dangerous passenger. Employees are trained to identify effective communication strategies and respond to potential conflict. Employees are trained to report every incident immediately to dispatch and/or management. This increases the effectiveness of the response, as well as decreases response time. If a disability places an operator or other passengers at risk, MV will work with the individual and Union City staff to identify alternate transportation methods for that individual.

Civil Rights
Training
MV’s Civil Rights training program emphasizes the importance of compliance with all laws, Union City, and MV policy related to non-discrimination. This is reiterated at monthly safety meetings and monitored through complaint data, on-road observations, and other performance monitoring. It includes:
• The MV Employee Handbook
• Whistleblower
• Harassment-Free Workplace
• Introduction to ADA
• ADA Sensitivity
Pre-Driving
Skills
Pre-driving skills training is classroom training on the bus and is designed to familiarize the student with the larger size and spacing of vehicles before driving the vehicle on the street.

The pre-driving skills training requires that students have the opportunity to sit in the operator’s seat and familiarize themselves with the bus controls. This includes onboard technology, adjusting mirrors, understanding the vehicle size and spacing, and practicing lift/ramp deployment and mobility device securement hands-on.

Behind-the-Wheel Training (BTW) Training
Behind-the-wheel (BTW) training focuses on honing specific basic driving maneuvers and skills necessary to ensure the vehicle's safe operation under actual road operation. During BTW training, students practice what they have learned in the classroom and refine their driving skills with a certified trainer. During this period, the student must demonstrate mastery of 26 specific defensive driving and performance skills before graduating from cadet training.

Performance Standards Checklist
Pre-trip Inspection Seat Adjustment
Mirror Adjustment Lights, Signals, and Horns
Use of Accelerator Use of Brakes and Anticipated Stops
Straight Forward Driving Straight Backing
Narrow Streets and Low Clearance Following Distance
Adverse Weather Conditions Decreased Visibility
Lane Changing Procedures Passing Procedures
Merging Procedures Right Turns
Left Turns Navigating Intersections
Pedestrian and Bicyclist Awareness Crossing Railroad Tracks Service Stops Lift / Ramp Operation
Mobility Device Securement ADA Announcements
Commentary Driving Post-Trip Inspection
City Council/RSA Agenda 304 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 30 During classroom training, students are introduced to operational concepts and procedures. However, during the behind-the-wheel and cadetting training phase, students become more familiarized in practice.

Training
Topic Description
Observation Observation training time is counted separately from behind-the-wheel and cadet training. The training occurs when the student-to-trainer ratio is larger than a one-to-one ratio. Multiple students go out with one trainer and observe a certified trainer (or another trainee) maneuver the vehicle. It offers the opportunity to understand commentary driving and the passenger experience.

Cadet
Training
Upon successful completion of the behind-the-wheel training, trainees enter cadet training called in-service training. Cadet training comprises the trainee operating the vehicle in service under the supervision of a certified cadet trainer. Trainees will operate the vehicle and all onboard technology. Trainees will interact with customers practically, including securing mobility devices, passenger securement, and customer service. During this training, trainees fully command the vehicle as they operate routes. The cadet trainer monitors the trainee for safety, driving behaviors, onboard technology, and passenger interaction, and they provide feedback throughout the process.

During this period, performance is documented on performance charts to provide areas of opportunity and improvement. The trainee is closely monitored and receives their final road and training evaluation. During the cadetting period, we identify any areas of needed retraining and administer based on this need.

Certification
and Testing
Performance and progress through each phase of the training cycles are tracked on performance charts to maintain a running performance log for each student. The BTW trainer is responsible for thorough documentation per performance standards for what constitutes a pass (P)/needs improvement (NI).

All operators must pass a final written exam (80 percent) and a final road evaluation before being released into revenue service. Failure to pass will result in additional training of up to 40 hours of remedial training.

Monitoring Training Program Effectiveness
To confirm our training program’s effectiveness, we evaluate each new operator’s performance at 45 days and 75 days post-graduation, as well as conduct training evaluation questionnaires. As part of our Safety Playbook, we routinely audit various phases and components of the training process, including documentation and trainers. Performance charts are checked for thoroughness, and trainers are observed to ensure that all trainers are training consistently according to performance standards. Trends, areas of opportunity, and standards reviews are conducted during meetings with the training staff.

Maintenance Training
Candidates hired to MV’s shop are required to have the maintenance experience necessary to perform their duties. Once hired, Doug Montez and the shift lead provide orientation and on-the-job training in MV and Union City policies, procedures, and requirements. MV works with all manufacturers to receive any available training offered to stay up to date on vehicle changes.

City Council/RSA Agenda 305 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 31 Training Hours (CNG)
Subject Technician Parts Personnel
Orientation 2.0 2.0
Safety Training 2.0 2.0
Environmental Compliance 2.0 2.0
Hazardous Materials (HAZWOPER) 24.0 24.0
Fall Protection 2.0
Facility Maintenance 2.0 2.0
Basic Repair Skills/Preventive Maintenance 4.0
Basic Electrical Training 5.0
Brake Systems/Interlock 3.0
Wheelchair Lift / Ramp Inspection and Repair 3.0
Suspension and Steering 3.0
Engine service, tune-up, and troubleshooting 8.0
Transmission diagnostics and service 8.0
HVAC Systems 8.0
Vendor Training 10.0
CNG training / High-pressure vessel tank inspection systems 16.0 ASE Training/Maintenance Best Practices 10.0
Finance and Budgeting 6.0
Labor Relations
Contract Compliance
Reasonable Suspicion Training
Vehicle Orientation (power trains, electrical, A/C, steering, and suspension) 10.0
Vehicle Orientation for Parts Ordering 4.0
Inventory Control and Methodology 8.0
Warranty Recovery 4.0
TOTAL HOURS 112 64

5.2.b Safety and Risk Management Program
Our Safety and Security Program
MV's safety and security program unites data-driven insights with an established safety culture. With the end goal of eliminating all at-risk behaviors, accidents, and injuries, we use predictive analytics to drive safety messaging, retraining, safety events, and employee recognition programs. Working within a strict framework, we cascade safety principles across our enterprise on a rigorous schedule. We leverage our membership with the National Safety Council, training from the National Transit Institute, and the USDOT Transportation Safety Institute to unite best practices with custom-developed programs and deliver a comprehensive national safety program.

0.098 0.088 0.082 0.052 0.057 0.06 0.053 0.058 0.044 0.033 0.040 0.028

0.00 0.50

1.00 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 Preventable Incident Rate per 100,000 Miles Driven
(NTD Thresholds)
City Council/RSA Agenda 306 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 32 Award-Winning Approach
In February 2020, MV received the honor of winning the first-ever Lytx Innovation Award. Lytx is a leading behavioral-based safety technology that we use to help optimize safety performance and minimize risk. This award spans all industries and the 4,000 companies worldwide that use the Lytx technology to improve their safety efforts, both internally and externally, across their operations.

Lytx recognized MV for our progressive approach to leveraging video capture and advanced data analytics to drive continuous and significant improvements in safety, improve our operators' performance, and ensure the safety of our passengers.

Overall, our transformational approach to safety innovation has reduced average collision severity by 25 percent in the first year of implementing this safety management approach.

Under our strategic partnership program, the Alliance for Innovation and Mobility, MV strategically aligns with companies like Lytx to share insights and best practices while codeveloping meaningful innovations that improve the passenger experience.

Each year, Lytx recognizes the outstanding work of professional drivers and coaches currently utilizing the Lytx Driver Safety Program with their Driver of the Year and Coach of the Year awards. In 2022, MV employees won both awards. Lytx named MV operator Jack Cartwright, from our Roseville operation, as Driver of the Year and Orlando LYNX DriveCam and Training Manager Kaylin Murphy as Coach of the Year.

Analytics Drive Our Program
Heinrich's law – a behavioral-based safety model – serves as the foundation of our approach. Our goal is to correct unsafe acts and behaviors before they lead to minor and major incidents. We focus our efforts on these leading indicators by employing safety technologies that output objective data regarding safety performance.

Our analytics platform consumes data from DriveCam and Mobileye and unites it with machine learning tools to inform our safety activities throughout the service year.

For example, in 2018, we found October to be the riskiest month of the year. The year's riskiest day was October 18, and the top two riskiest holidays were Halloween and Veterans Day (respectively). Based on these findings, we designed our 2019 Safety schedule to focus heavily on core safety principles leading to and throughout October. We hosted safety blitzes, stand-downs and crafted messaging to address risk factors, including inclement weather, high pedestrian traffic, and the school year's impact on changes in traffic.

As a result of this data-driven focus, we were able to reduce our behavioral driving risk by 21 percent in October 2019.

From the individual operator's standpoint, we use our analytics program to pinpoint what behaviors are most prevalent and cross-reference this data with operator tenure. This information drives retraining efforts, coaching activities, and road check processes – both nationally and at the local level.

Destination Zero
While Heinrich's law serves as the foundation of our safety program, our ongoing Destination Zero Safety Campaign serves as our program's forward vision. This campaign focuses our team on eliminating all at-risk City Council/RSA Agenda 307 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 33 behaviors, accidents, injuries, and fatalities. We designed the Destination Zero campaign to align fully with our customers' Vision Zero initiatives.

Safety Resource Center
MV has developed proven best practices that we have built throughout our 45 years of providing transportation services. Moreover, with more than 200 transportation operations, we offer a knowledge bank of practices, procedures, and approaches, both internally and externally.

With our company's transition to Microsoft Teams and OneDrive, we have created a centrally accessible repository that aggregates resources for our local team to develop tactical plans specific to their unique operating environment, yet consistent with company procedure. Our safety resource center makes safety plan templates, industry publications, data analytics, training materials, campaign ideas, and best practices available to our local leadership teams nationally.

Schedule of Safety
Event Description
Monthly Events
Mandatory
Operations Safety
Meetings
All operations personnel, including supervisors and managers, are required to attend monthly safety meetings. We schedule multiple meetings each month, during non-peak hours and in the evening, to strive for 100 percent participation of all operations personnel. Our safety and training manager, Maryann Lopez, leads these meetings and administers training in refresher topics and injury prevention techniques.

Mandatory
Maintenance
Safety Meetings
Each month, our maintenance manager, Doug Montez, hosts monthly safety meetings specifically for our maintenance team. Smaller in size than the operations safety meetings, we strive to identify a time that works for all maintenance employees – thereby striving for 100 percent attendance across our maintenance team. These meetings are one hour in duration and serve as a forum for refresher training in key maintenance safety areas. Injury prevention is addressed during these meetings as well.

Quality Control
Checks
Both road supervisors and behind-the-wheel trainers are required to complete annual certification programs in their respective fields. Further, our safety and training manager, Maryann Lopez, performs yearly reviews to emphasize essential job functions. In addition to these activities, Maryann Lopez holds monthly quality control checks as part of the monthly meetings with these critical team members. The maintenance manager or shop foreman to do a minimum of 10% fleet re-inspections monthly to ensure repairs are performed up to or exceeding MV standards.

Injury Prevention MV's injury prevention program reflects our ongoing commitment to workplace safety. We leverage our membership with the National Safety Council to provide the most up-to-date awareness material on safe work methods and proper body technicians. Each safety meeting held at our location will include a discussion and live demonstration or video that illustrates proper workplace safety techniques.

Monthly Safety
Task
Every month, every MV location completes mandatory monthly safety tasks that confirm our compliance with regulatory and internal policies. Every month requires a facility inspection, along with additional duties to support a safe and healthy operating environment. We leverage our membership with the National Safety Council and OSHA resources to support monthly safety tasks.

Safety Stand
Downs
Every other month, we will hold a safety stand down – a day-long safety themed event that promotes safety principles. During stand downs, our management team hosts inyard events. These encourage all employees to stand down from their current activities to discuss and participate in activities that support vital safety concepts and techniques.

City Council/RSA Agenda 308 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 34 Event Description
Weekly Events
Safety
Fundamentals
We developed our Fundamental of the Week program as a corporate-led initiative to promote skill development and further heighten awareness continuously. The program covers fundamental techniques that line up with the monthly fleet safety or injury prevention topic. This program has led to a continuous improvement culture and continually brings safe operations back to the basics. Safety fundamentals are distributed via email, contain statistical information regarding the associated hazard, and methods to mitigate the risk. We craft safety messages around the weekly fundamental to strengthen the learning impact.

Weekly Safety
Staff Meetings
Each MV location holds a weekly safety staff meeting to maintain our teams' clear orientation on safety and safe transportation work behaviors. When needed, we issue weekly agendas before the meeting, designed to address pressing issues and reinforce messaging for the week.

Daily Events
Daily Safety
Huddle
Daily safety huddles occur as part of our toolbox meeting series and focus on maintenance safety. Huddles are brief meetings that provide a forum to address essential maintenance safety items, including PPE, machine guarding, housekeeping, lock-out-tagour procedures, and other critical components of a well-managed, safe workplace.

Daily Safety
Message
Safety messages reinforce our weekly safety fundamentals, and we post them throughout the facility. Throughout all MV locations, dispatch either reads these messages on the radio to our operators or sends safety messages to MDTs, to remind everyone of the importance of safety each day.

5.3. California Highway Patrol Reports
MV operates more transit services in the State of California than any other company. It is responsible for more than 50 operating locations subject to California Highway Patrol (CHP) terminal inspections. Over the last five years, MV has been subject to hundreds of these inspections and numerous Federal Transportation Administration (FTA) Triennial Audits. MV has maintained an outstanding record with the CHP in achieving satisfactory ratings. However, we have had to make some corrections to procedures as a result of findings by the CHP. Over the past five years, MV has received four unsatisfactory ratings resulting from CHP inspections; all situations were rectified, and MV now has a satisfactory rating with the CHP in these locations.

MV has never received an unsatisfactory rating for our Union City facility.

Division Inspection
Date
Inspection
Result
Comments
Sylmar, CA 9/29/2020 Unsatisfactory Driver records (pull notice, DVI retention), maintenance records, inspection intervals
Sylmar, CA 10/13/2020 Satisfactory Re-Inspection no violations Thousand Oaks, CA 11/7/2019 Unsatisfactory Driver records Thousand Oaks, CA 3/4/2020 Satisfactory Re-Inspection no violations Beverly Hills, CA 11/8/2019 Unsatisfactory Driver records, 3 units OOS, maintenance/inspection intervals, inspection reports
Beverly Hills, CA 2/28/2020 Satisfactory Re-Inspection
City Council/RSA Agenda 309 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 35 Division Inspection
Date
Inspection
Result
Comments
Marin County, CA 10/10/2018 Unsatisfactory Driver records Marin County, CA 2/20/2019 Satisfactory Re-inspection
Livermore, CA 4/26/17 Unsatisfactory DMV driver record error Livermore, CA 9/5/2017 Satisfactory Re-inspection
We have included, as Appendix D to this proposal, samples of representative CHP inspection reports, including our most recent CHP inspection report for the Union City facility.

5.4. Maintenance Programs
This section serves as MV's maintenance plan for Union City Transit. If Union City Transit awards a contract to MV, we base our FTA-compliant annual maintenance plan on this narrative. We will continuously develop this document and review it annually for compliance with new rules, regulations, and laws.

Fleet Maintenance Management Plan
A primary focus of the vehicle maintenance plan is evaluating and monitoring MV's fleet operations. MV’s program sets forth the performance areas and measurements that serve as the contract compliance standards. These standards meet the terms of MV's and Union City Transit's policies, goals, objectives, industry standards, and accepted maintenance procedures – including training activities.

MV will have a customized fleet maintenance management plan created for Union City Transit. This maintenance plan will be a blueprint for our maintenance operations; the information included herein outlines our maintenance team's responsibilities. This plan is not a policy manual; however, it will work in conjunction with MV's maintenance policy manual and related maintenance and safety programs.

Based on MV's experience operating this service, Union City Transit RFP, and MV's best practices, the company developed the following preliminary goals and objectives for its Union City Transit maintenance department. Please note: These goals and objectives are subject to change based on Union City Transit's and MV's recommendations.
• Objective #1: Meet or exceed industry standards for maintenance performance indicators • Objective #2: Continue Appropriate Inventory Control and Management Activities • Objective #3: Setup and Maintain Preventive Maintenance Fleet Maintenance Program
Daily Periodic Maintenance
Preventive maintenance starts with our vehicle operators. Before the start of service, the vehicle operator team must ensure a full and proper pre-trip inspection. All reports include a detailed explanation of any issue detected. These issues are recorded in T-EAM and immediately received by the maintenance team. Timely response to these issues ensures a well-maintained fleet.

Fueling, Cleaning, and Repair
We strive to fuel, clean, and perform minor repairs during off-peak or evening hours to prepare the maximum number of vehicles for daily pull-out. MV has procured Zep Spirit II, Triton, Lemonex III, and D-7 for cleaning and disinfecting. These are EPA-approved products against COVID-19. Additionally, Lysol Disinfecting City Council/RSA Agenda 310 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 36 Wipes are included as an effective disinfecting measure in between the deeper cleans.

Employees are instructed to clean high-touch areas frequently throughout the day. Examples of these activities are:

Maintenance Activities
Vehicle Cleaning* • Clean interior and inspect for graffiti, cut seats, glazing, lights, fire extinguisher, mirrors, and body for damage or defects Fare collection • Probe and vault fareboxes/vault exchange Fuel and Lubrication • Fuel vehicle, check all fluid levels, record add fluids as needed Fuel and Lubrication • Plug in buses for charge, check all fluid levels, record add fluids as needed
Exterior Walkaround • Bump front and rear tires for low pressure (operators also perform this during their pre-trip inspection). Check exterior for cleanliness. Check hubometer/odometers, and log mileage Report all observed defects for
correction
• Document defects on the fuel log or communicate directly to the maintenance supervisor
Repair any defects reported by
service personnel or operators
or those that failed in service
(i.e., road calls)
• Generate work orders for all corrective actions in T-EAM Stage vehicles for pull out • Park cleaned and repaired buses that are ready for service and those scheduled for repair in their respective designated areas *Vehicle Cleaning: we only use EPA-approved cleaning products for the interior of our vehicles.

Unscheduled Repairs
MV strives to minimize unscheduled repairs by taking a proactive approach to fleet maintenance. This includes rerack inspections, trend analysis on vehicle failure and system failure, and proper training. MV has strict policies prohibiting deferred maintenance, and all unscheduled repairs are performed throughout the service day. MV codes unscheduled repairs in T-EAM for ease of analysis and ongoing reporting.

MV performs unscheduled repairs under the following circumstances:
• When a vehicle fails in-service, MV returns the vehicle to the maintenance shop for diagnosis and repair (or mobile technicians repair it in the field).
• When an operator reports a defect during a pre- or post-trip inspection, on-site technicians check these defects before the next pull-out.
• When a lift/ramp failure occurs, we repair any accessible equipment failures promptly. We will maintain available lift-equipped vehicles to ensure we can meet all service levels adequately—no vehicle enters service without a working lift.

Intermediate Maintenance
Technicians must perform lubrication and inspections to ensure that the vehicle operates without failure or wear-out of components. Examples of actions are as follows:
• MV cleans the interior and exterior through the vehicle facility wash. • Technicians review all previous defect reports to determine areas requiring special attention (including body damage).

City Council/RSA Agenda 311 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 37 • Technicians inspect all major systems (such as the engine, A/C, windows, transmission, doors, chassis, seating, and wheelchair lifts).
• During preventive maintenance inspections, technicians perform all lubrication and change of various fluids based upon mileage and or manufacturer recommendations.

Planned Component Replacement
Planned component replacement is scheduled and minimizes road failures due to known unit failure. When possible, we plan the replacement or rebuilding of a vehicle component based on a periodic schedule. The benefits of this approach include:
• A decrease in unscheduled maintenance;
• Minimized downtime and lower costs due to planned parts and material procurement; • Lessened the need to inspect and test worn-out components; • The reduced overall cost of overhauls.

Inspections and Scheduled Maintenance
Daily Maintenance and Vehicle Inspections
Pre- and post-trip inspections are vital to minimizing service interruptions. The pre-trip inspection is the last line of defense before entering service. It comprises a 12-minute test of critical operating systems to ensure the vehicle is safe and in working order. The post-trip inspection is a shorter inspection designed to check critical systems' performance after a day of service.

Inspection Elements
Pre-Trip Inspection Post-Trip Inspection
• The condition of tires, wheels, rims, and lug nuts are safe*
• Fluid levels (engine and transmission oil, cooling,
windshield washer, brake fluid, and power steering)
are adequate
• Battery terminals are in good condition
• Absence of any under-vehicle leaks*
• All glass and mirrors are in good condition and without chips or cracks*
• All lights are operational (headlights*, clearance lights, and reflectors*, turn signals, backup lights, and alarm, emergency flashers*)
• The air conditioner, heating, and defroster/defogger is operational
• The vehicle is clean, cushions and seatbelts are
secure*
• Windshield wipers, washer, radio, horn, and
passenger door are all operational*
• The registration and insurance are valid, and
registration is visible
• Brake pedal* and parking brake are operational
(airbrakes operate within the minimum and maximum
pressure thresholds)
• The steering wheel is secure, and the gearshift is tight* • On-board safety kit is stocked and complete (first aid, reflectors, fire extinguishers*, accident packet*, and
body fluid kit*)
• Lift or ramp is operating in both electronic and manual modes, and it is free from leakage*
• Condition of tires, wheels, rims, and lug nuts
• Absence of any under-vehicle leaks
• All glass and mirrors are in good condition and without chips or cracks
• All lights are operational (headlights, clearance lights, and reflectors, turn signals, backup lights, and alarm, emergency flashers)
• Air conditioner and heating, and defroster/defogger is operational
• The vehicle is clean, cushions and seatbelts are
secure
• Windshield wipers, washer, radio, horn, and
passenger door are all operational
• Brakes pedal is operational
• The steering wheel is secure, and the gearshift is tight • The fire extinguisher remains fully charged
• Accident packet and body fluid kit are present and
accessible
• Lift or ramp is operating in both electronic and manual modes, and it is free from leakage
• Lift interlock is operating properly
City Council/RSA Agenda 312 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 38 Inspection Elements
Pre-Trip Inspection Post-Trip Inspection
• Lift interlock is operating properly*
• Note items marked with asterisks (*) are re-inspected during walk-around mid-trip inspections, during shift
changes, when appropriate.

Defect Repair
If the operator detects a safety hazard that prevents the vehicle from entering service, our onsite technician prepares for pull-out in order to address defects and changes in real-time. The technician will note the hazard using the Zonar unit, and then submit the report. The Ground Control software alerts the technician, who will immediately determine that they can quickly rectify the issue or pull the vehicle from service after performing an initial assessment.

If the technician must place the vehicle out of service, they will initiate the lock-out tag-out process, and the dispatcher will assign a standby vehicle to the operator.

Preventive Maintenance Program
MV's preventive maintenance program supports our goal of scheduling more than 80 percent of all maintenance activities. We minimize reactive repair and service disruptions by remaining proactive in our approach to vehicle care.

Technicians perform preventive inspections and repairs within 500 miles of the required interval (or as contractually required). Maintenance Manager Doug Montez will schedule service during off-peak hours, maximizing fleet availability during times of the highest service demand.

We have included sample PM schedules below for illustrative purposes; however, we will develop final schedules for the Union City fleet during the transition.

Vehicle Preventive Maintenance Cycle
Inspection Interval CNG Vehicles Gas Vehicles
A 3,000
(safety) or
90 days
• Vehicle interior and exterior inspections
(lights, safety equipment, etc.)
• Air brake testing
• Door and lift operation/cycling
• Road test (engine, transmission, brake,
steering)
• Undercarriage (shocks, brake lines, filters,
air lines, drive shaft, etc.)
• Engine compartment (fluid and leak
inspection)
• Clean/check battery and cables
• Oil and filter change
• Fire suppression system inspection
• Vehicle interior and exterior (lights, safety
equipment, etc.)
• Brake testing
• Door and/or lift/ramp operation/cycling
• Road test (engine, transmission, brake,
steering)
• Undercarriage (shocks, brake lines, filters,
air lines, drive shaft, etc.)
• Engine compartment (fluid and leak
inspection)
• Clean/check battery and cables
• Steam clean/pressure-wash engine
• Mobility device lift inspection and service
• Climate control systems inspection
• Lubrication, oil, and filter change (unless
vehicle manufacturer recommends a
different interval)
B 6,000 All A level tasks plus:
• HVAC (Freon level, filter change,
function test)
All A level tasks plus:
• Air filter change
Fuel filter change (if applicable)
City Council/RSA Agenda 313 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 39 Inspection Interval CNG Vehicles Gas Vehicles
C 12,000 All A and B level tasks plus:
• Fire suppression inspections
• Inspection of fire wires and blow out
lines (semiannual)
All A and B level tasks plus:

HVAC (leaks, filters, temperature checks,
function inspections)
D 72,000 All A, B, and C level tasks plus:
• Air dryer rebuild
• Differential fluid change
• HVAC (leaks, filters, temperature
checks, function inspections, brushes,
and fan motor condition)
All A, B, and C level tasks plus:
• Engine and transmission fluid
Annual lift/ramp inspection
ENG 32,000 or
Annually
• Engine Tune up • Engine Tune-up
T 36,000 / 36
Months
• Tank inspection • Tank Inspection
* All technicians will be qualified and provided the necessary training to perform visual tank inspections.

Electric Fleet Preventive Maintenance Cycle
Inspection Interval Description
A 3,000 or 90 days • Clean all surfaces on wheels and mud flaps • Clean rear axle housing and cantilever surfaces
• Road test vehicle observing for:
o Motors have no abnormal noise,
o Excessive vibrations
o No unusual noise related to suspension
o No special order from motors such as burning or electrical smells • Pressure test drive system cooling system
• AC Inspection - Filter clean or replacement
B 24,000 All A level tasks plus:
• Inspect King Pins
• Replace air compressor element and main seal
• Replace air compressor filters
• AC clean evaporator and condenser of any dust and foreign material • Test and inspect fire suppression system
C 48,000 All A and B level tasks plus:
• Major Chassis Inspection Lubrication
• Wheel end system maintenance
• Check coolant hoses and clamps and replace coolant filter • Change coolant in battery loop and power electronics loop • Change differential oil and power steering fluid
T 75,000 or two years • Change transmission fluid
Annual AC N/A • Clean fins on heat exchanger
• Evaporator and condenser motors
o Clean fans
o Replace bearings as necessary
• Replace receiver dryer
• Compressor
• Inspect mounting
• Electrical connections
• Seals for waterproofing in good conditions
• Frequency converter
o Inspect fans
o Inspect all connections and terminals
Preventive Maintenance Cycle
Documentation
City Council/RSA Agenda 314 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 40 The technician performing the inspection and repairs has a hard copy of the vehicle file with them. The technician documents all activities on a PM checklist and enters the results in T-EAM. During this process, they repair any minor defects issued in the vehicle's work order.

Systems Maintenance
MV maintains all mechanical, electrical, fluid, air, and hydraulic systems to confirm safe and working conditions.

Heating and Cooling Systems
Technicians regulate passenger compartments to maintain consistently comfortable temperatures under all climate conditions. During each preventive maintenance inspection, our technicians inspect the heating, ventilation, and air conditioning (HVAC) systems to ensure they are functioning and free of leaks. The technician also inspects the condition of all brushes and fan motors and changes the filters.

We maintain and operate all air conditioning systems, especially during the off-season. Operating these systems weekly at ten-minute intervals confirms that the refrigerant compressor is appropriately lubricated and prevents leakage in the compressor shaft seal. This process also ensures early detection of any refrigerant loss. Our team will conduct seasonal HVAC inspections.

Mobility Lifts
We perform frequent inspections of mobility device lifts and ramps at the following intervals:
• Daily Inspections: During the daily vehicle inspection, each operator must cycle the vehicle lift to confirm proper operation. If the equipment does not cycle or cycles improperly during the inspection, the operator must notify a supervisor who coordinates the repair and, when necessary, the delivery of a replacement vehicle.
• Preventive Maintenance Inspections: Mobility device lifts are inspected and cycled at each preventive maintenance inspection cycle. During this inspection, the technician replaces any worn components, cleans the gears, and adjusts alignment as necessary.
• Annual Inspections: We perform annual inspections of mobility device lifts. These inspections generally include checking for drifting, leaking cylinders, and ensuring all safety sensors are working. Technicians receive online and on-site vendor training for these types of inspections.

No vehicle is permitted to enter service without a safe, functioning lift or ramp. If a lift or ramp fails while on the route, we immediately remove and replace the vehicle.

On-Board Security Systems
MV works with equipment manufacturers and their authorized repair shops for the ongoing maintenance of onboard security systems. MV currently uses the DriveCam system for this service; the company has maintained an excellent relationship with Lytx, with whom we work to repair and replace malfunctioning units.

MV stocks spare units to ensure working units on the Union City Transit fleet.

We inspect on-board camera systems, such as the Radio Engineering camera system provided by Union City, at regular intervals to ensure operability. These inspections typically include:
• Tag button LED – we confirm that the LED on the tag button is green after system startup; • Camera Housings and Lenses – We check housing and lenses for damage (broken components, graffiti, etc.), confirm that screws are tight, and sealant is applied as necessary to prevent water intrusion; • Audio – We check microphone wiring connections; and,
City Council/RSA Agenda 315 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 41 • Camera Operation – We check the angle and field of view. • A more detailed checklist is available upon request.

Onboard Technology Maintenance
MV employs technicians who are adequately trained to inspect, diagnose, and repair or replace the various electronic onboard systems, including but not limited to destination signs, passenger counters, AVL/GPS, and vehicle telematics systems. The original equipment manufacturers of these devices provide recommendations for inspection cycles, which we follow to ensure proper operation. MV will stock all necessary parts and materials to ensure timely repairs.

Farebox Maintenance
Our technicians will clean and inspect fareboxes for proper operation as part of the preventive maintenance cycle. They perform unscheduled repairs immediately and maintain proper maintenance records for each unit.

If an operator identifies an issue during the pre-trip inspection process or the vehicle is on the road, we will immediately assign a technician to complete the repair. The repair technician will consult farebox maintenance records to diagnose the issue and identify any trends. MV keeps parts on hand to minimize downtime for fareboxes.

MV stocks swing units (bill validators/coin mechanisms), sufficient parts, as well as oil, grease, cleaning card, and other expendables to support timely repairs.

Maintenance of Fixed Asset Equipment
Our local team will maintain all fixed assets in the maintenance area according to factory specifications and conditions as required. We schedule each piece of equipment with the manufacturer's recommended maintenance interval for routine maintenance and corresponding service requirements.

Management Systems and OEM Recommendations
Maintenance Information Systems
MV uses the Trapeze Equipment Asset Management (Trapeze EAM, or T-EAM) fleet maintenance software to track maintenance activities, work orders, and parts inventory.

T-EAM is now accessible through our mobile WIFI-enabled tablets, which allow all technicians to access past and present vehicle repair work orders and parts information. Another function includes the ability to create work orders anywhere a repair. Fleet managers designed this system, offering a solid toolset and userfriendly web-based interface. Key features of this system include:

Feature Function
Asset Management Cradle-to-grave equipment management
Work Order Management Shop work order management
Materials Management Comprehensive parts inventory and purchasing functionality Service Requests / Defects Portal used to report problems with assets and equipment Experience Role-based user interfaces for Supervisor, Technician, and Storekeeper functions This system allows users to create unlimited preventive maintenance schedules, assign schedules to assets, and tie work orders to parts inventory. It includes more than 200 standard reports and integrates with reporting platforms for cohesive operational reporting. The warranty and claims tracking functions allow our maintenance team to maximize recovery quickly and clearly. MV uses T-EAM as our company maintenance City Council/RSA Agenda 316 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 42 enterprise system to manage our maintenance activities, track technician productivity, and control costs in more than 125 locations.

Purchasing and Inventory Control
MV has national accounts with several vehicle manufacturers and parts dealers. We leverage our national purchasing power to obtain volume discount price structures that deliver the most efficient pricing to MV and its customers. Our shops follow all original equipment manufacturers' (OEM) specifications and use only OEM parts or equivalent – a practice that prevents safety hazards while promoting best practices. OEM practices minimize unscheduled maintenance frequency, improve service quality, reduce costs, and maximize fleet availability.

MV tracks all parts inventories in T-EAM. We establish minimum and maximum inventory thresholds in the system and run inventory reports to alert our team of parts needs.

We secure all vehicle and equipment parts in an area that is locked when not attended. Managers perform random spot checks and planned inventories to account for all parts and investigate discrepancies.

Use of Manufacturer Maintenance Manuals and Recommendations We use manufacturer maintenance manuals, and our team carefully evaluates OEM recommendations when developing specific maintenance inspection intervals and practices.

We adhere to OEM manuals when developing best-in-class maintenance practices for troubleshooting, removal, overhaul, repair, and replacement components. We append these manuals as needed to include updates and service bulletins; all manuals are available in our shop.

Our team will engage local vendors and equipment manufacturers who will provide equipment-specific training. Additionally, we subscribe to manufacturers' dealer support websites and use technical service bulletins available on a specific chassis or application.

Warranty Repair
Gillig authorizes MV to perform in-house warranty work. MV will submit warranty-covered in-house repairs for reimbursement, saving vehicle downtime.

Our team will administer warranties, including documenting, filing, and processing claims. Doug Montez, the proposed maintenance manager, will manage all warranty recovery and ensure that repairs occur expediently.

MV’s maintenance team creates detailed work orders, documents, and files all warranty claims. Via auto export, from our fleet management system (EAM) to Cascor, and then entered into the OEM systems. This automated process ensures not only FTA compliance, and if we have a part fail, we can recover our cost.

We work with local dealerships for warranties associated with chassis work requiring OEM components.

Additionally, our company is a certified dealer for both Braun and Ricon; therefore, we can perform all warranty repairs and access all technical data and updates for these units. Our dealer status accelerates repairs and ensures that lifts are in safe working condition.

The company performs warranty repairs to the vehicle body, doors, electrical, seating, flooring, etc., using the prescribed warranty procedure. Maintenance Manager, Doug Montez, will submit claims for reimbursement upon completion of the repair. MV tracks all warranty repairs in T-EAM.

City Council/RSA Agenda 317 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 43 Repairs
Major Repairs
Upon award of the contract, we will identify one or more local vendors. Our team will determine the most advantageous approach to major repairs depending on the local resources available and their associated costs.

Similarly, we either purchase rebuilt transmissions or work with local vendors to rebuild existing transmissions. Our maintenance team will handle all transmission removal, replacement, and installation.

It is always best to replace an engine or transmission with a new or rebuilt unit for which a warranty is available.

Body Repair
MV uses in-house body shop to conduct minor repairs to help decrease down time of the vehicles. The cosmetic condition of the fleet directly affects passenger perception of the service. Clean, well-maintained vehicles with clean and undamaged upholstery and free of graffiti reinforce the riders' confidence in using the service. Moreover, expeditious body repair eliminates hazards, assures passenger comfort, and reinforces the operators' pride in the service fleet. Our team does not release vehicles into service if they have excessive body damage or damage that presents a safety hazard.

During the preventive maintenance inspection or the next scheduled detailing (whichever comes first), MV's technicians will perform all minor body repairs, such as buffing out scratches, minor paint touch-ups, etc. We will work with a local body shop, Classic Graphics, for major body repair work.

MV does not place buses requiring bodywork into service; bodywork includes any work required above standard cleaning (i.e., graffiti removal, paint touch-ups, dent repair, window replacement, etc.). Upon detection, MV will remove the vehicle from the service. Our team identifies needed repairs during pre-and post-trip inspections, cleaning, preventive maintenance inspections, and when accidents occur.

Road Calls
When a road call occurs, the operator pulls over to a safe location and contacts dispatch. Using a troubleshooting guide, the dispatcher first attempts to help the operator correct the issue. If they cannot resolve the situation, the dispatcher contacts an on-duty technician, then patches them through to the operator to assess the issue's severity.
• If the operator can resolve the issue themselves, the technician remains on the radio and coaches the operator as needed until they resolve the situation.
• If the operator requires a replacement vehicle, the technician may deliver the vehicle themselves, or work with dispatch to send a standby operator to transfer the passengers and resume the route. • If the technician must report to the field to resolve the issue and deliver the vehicle back to the yard, the technician drives the shop truck to the vehicle's location and repairs it at the road call site. • The technician will contact the maintenance manager to coordinate this process if a tow service is required.

Road Call Excellence
From August 2021 through August 2022, MV has
maintained an excellent record of miles between
road calls, with an average of 19,093 miles

City Council/RSA Agenda 318 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 44 • The dispatcher logs each road call, and the assigned technician completes a vehicle breakdown form and includes it in the vehicle file. MV tracks all road calls in T-EAM and calculates miles between road failures to identify trends.

Maintenance Safety
The MV's maintenance program's foundation is an unwavering commitment to creating and maintaining a safe operating and work environment.

All maintenance employees have access to MV's maintenance shop safety handbook. This handbook addresses safety rules for all equipment, machinery, and tools, outlines requirements relative to personal protective equipment (PPE), fire and fluid safety, electrical safety, evacuation, HAZCOM, OSHA, and accident management and reporting. (Monthly safety meetings to cover all OSHA required training annually.) All MV shops must follow established standards regarding housekeeping, first aid/emergency equipment, PPE availability, signage/posters, and Safety Data Sheets (SDS) availability. Director of Maintenance Richard Hans performs facility audits annually to verify that all maintenance activities conform to MV's safety policies.

Out of Service Report
The Out of Service (OOS) report is essential to MV's maintenance safety program. We use T-EAM to generate an out-of-service report that lists all vehicles out of service by number, date placed out of service, the reason for the outage, the status of the repair, and the anticipated in-service date. Our dispatch team refers to this report when assigning vehicles to routes.

Engine Anti-Idling Requirements
MV will adhere to Union City’s idling policy and its compliance with State regulations. All operators will be trained on idling requirements, and road supervisors will monitor vehicle idling while performing in-field duties.

As a solution Zonar offers detailed information on idle time for fuel efficiency. Thru Zonar reports, GPS Track & Trace, idle time can be accessed and managed. MV can also implement all vehicle PM inspections, including pulling the idle time from the ECM using Cummins Insight. That information can be added to the month-end report to track idle time.

Environmental Programs
Our environmental programs follow all local, state, and federal requirements. MV employs local consulting groups specializing in the local markets to ensure all applicable plans are developed appropriately and that our staff is properly trained in managing these programs. • Spill Prevention, Control, Countermeasure Plans (SPCC): Based upon stored quantities of fuel or oil in above-ground tanks, a Tier I or Tier II SPCC plan will be developed. The plan describes the oil handling operations, spill prevention practices, discharge control, and the facility's personnel, equipment, and resources to prevent spills from reaching waterways.
• Hazardous Material Plan: MV’s safety and security manager is required to maintain a list of hazardous chemicals known to be present in each work area. This list will be reviewed and updated regularly and kept in the work area on a log sheet. Our shops will fully comply with the Certified Unified Program Agency (CUPA) regulations regarding Hazardous Materials, including developing a Hazardous Materials Business Plan.
• Storm Water Pollution Prevention Plans (SWPPP): MV will have our environmental consultants review the existing plans to ensure that plans address all current regulations and best management practices. MV City Council/RSA Agenda 319 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 45 uses Mapistry for end-to-end compliance to plan, organize and provide reminders about critical inspection and sampling tasks and manage corrective actions. • Wastewater Discharge Permit: MV will ensure all wastewater discharge permits are current and maintained. MV has a national contract with Safety Clean for the periodic cleaning of oil/water separators to remove sludge and build-up and ensure all manifesting is managed for documentation of cleaning and removal.
• Freon: MV technicians are all trained and tested at a minimum in 608/609 Motor Vehicle Air Conditioning recovery and recycling requirements that cover the importance of refrigerant recovery and the effects of improper handling of refrigerants on the ozone layer and climate. MV only used EPA-approved companies that administer the training and testing.
• Recycling: Sustainability programs are in place to ensure MV is conserving and managing resources to prevent pollution and recycling or reusing materials to minimize our environmental impact. > Antifreeze: Used Antifreeze can last indefinitely. Antifreeze is stored in separate containers to prevent cross-contamination. MV uses Safety Clean to recycle antifreeze, which is returned to suppliers for blending with new products.
> Used Lubricants: Used lubricants are stored and picked up for re-refining, which is a process to return the oil to a high-quality base product.
> Used Filters: Filters are stored and picked up by Safety Clean division Oil Filter Recyclers. OFR has a patented recycling process that separates the oil filters into three products, ferrous metals, filter media, and used oil.

Maintenance Quality Assurance
MV's management team will oversee its maintenance department's service quality and randomly inspect the vehicles after the technicians make repairs. These reviews assess the overall condition of equipment available for revenue service. (A minimum of 10% QQC of all vehicles to be performed monthly by the Maintenance Manager)
We must present the results of the QA evaluations in simple, straightforward, quantitative terms. This information can then be analyzed to determine trends, compliance with minimum quality levels, and the need to revise or institute maintenance procedures or job procedures.

We perform maintenance and safety inspections at various times throughout the year at appropriate intervals.

These include the following activities:
• The Monthly Facility Audit (Monthly): General Manager Rudy Olvera and his designated staff must conduct facility audits monthly to ensure compliance with MV standards. • The Semiannual Audit (Semi-Annual): Director of Maintenance Richard Hans will be responsible for scheduling and completing semiannual audits using MV's maintenance audit form, with General Manager Rudy Olvera and Maintenance Manager Doug Montez present. Together this team will review the audit and develop any needed action plans to correct deficiencies. • Safety Management Inspections (Annual): These inspections assure location compliance with regulatory and company policy requirements and assess the facility's overall safety. At a minimum, Director of Safety Jermaine Johnson conducts these inspections annually.
• Maintenance Safety Inspection (Annual): These inspections assure maintenance-specific compliance with regulatory and company policy requirements and assess the maintenance program's overall safety. At City Council/RSA Agenda 320 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 46 a minimum, Director of Maintenance Richard Hans performs these inspections annually.

MV also welcomes Union City Transit facility inspections.

5.5. Sample Reports
The RFP included sample copies of the reports provided by MV Transportation for this contract. For ease of reference, we have included these samples in Appendix E to this proposal.

5.6. Fare Revenue Collection
MV records the fares collected on logs acceptable to Union City transit services. Rudy Olvera is responsible for the accurate accounting of fare revenues. These counts are also monitored and reviewed for security reasons. We follow the procedures below to increase accountability:
• We keep system keys under strict control. The GFI cash box is accessible for maintenance through the use of a GFI bullet key. The vault is accessible through a vault and receiver key, depending on the system. A bullet key control system uses authorization and a sign out system in the maintenance office. Keys are not issued, nor will maintenance be done on any farebox without an approved work order. • Rudy keeps the key required to open the door on the lower part of the audit unit. • Before our pull-out, a supervisor removes and replaces each farebox from the units before the day starts. • Following the procedure, a supervisor probes the unit to unlock the lower pedestal door.

Before the armored transport pick-up, MV administrative staff reviews the data reports, identifies any incorrect programming or missing data, and calculates the currency, coins, and token amounts. When the armored transport company picks up the fares, the transaction is logged, including MV’s declared cash value.

MV supports the reconciling of the revenue deposits with declared values.

The same morning, an armored car service picks up the main vault’s contents. Our process provides for recording the pick-up, tracking the deposits, and declaring the deposits value for all services. The procedure includes MV employees’ dual custody for issuance of the vault key and removal of the deposits from the GFI Vault.

5.7. Implementation Plan
MV is the current operator of these services; therefore, no transition of service will be necessary should MV be selected for the next contract term. Retaining MV as the City’s contractor eliminates the need for a costly startup or the learning curve required by a new contractor and assures these important services’ continuity.

MV is proposing improvements associated with this new contract, including the implementation of Trapeze PASS, Trapeze Portal, deployment of DriverMate, deployment of SOTI, new office infrastructure, new tablets for fixed route, tablets for road supervisors, tablet for maintenance shop, deployment of HoloLens, installation of the latest DriveCam and Mobileye camera technology, deployment of Zonar devices and telematics, integration between syncromatics and fixed route passenger counters and the use of various systems to improve our recordkeeping and reporting. We are also proposing several new key personnel positions to bring added value to this contract. We have provided a timeline for these improvements in Section 6 of this proposal.

City Council/RSA Agenda 321 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 47

5.8. Compliance with Drug and Alcohol Testing
Requirements
MV has a Zero Tolerance Drug and Alcohol Policy and Substance Abuse Program complying with FTA and DOT compliance standards. This program integrates three critical components in the implementation of this program:

The Policy
MV’s Drug and Alcohol Policy comprises the following four activities:
• Take appropriate action to assure that employees are not impaired in their ability to perform assigned duties in a safe, productive, and healthy manner;
• Foster and maintain a drug and alcohol – free environment for all employees and patrons; • Prohibit the unlawful manufacture, distribution, dispensing, possession, or use of controlled substances; • Encourage employees to voluntarily seek professional assistance whenever personal problems, including alcohol or drug use, may adversely affect their ability to perform their assigned duties.

The Program
Every MV employee is subject to four drug and alcohol screening types according to their employment category (safety-sensitive versus not safety-sensitive). Please note that under MV’s Zero Tolerance Drug and Alcohol Testing Program, a positive screen or refusal to be tested under these conditions results in termination of employment.

Testing Types
• Pre-Employment: All job candidates considered for hiring are required to successfully complete and pass a pre-employment drug screen prior to receiving an offer of employment. Failure to submit to testing, or a positive screen, results in the denial of employment.
• Random: All safety sensitive employees are automatically entered into the company pool for random testing pursuant to FTA regulations.
• Post-Accident: We conduct DOT post-accident drug and alcohol testing immediately following an on road incident meeting FTA/DOT criteria. Any employee involved in the incident or accident is subject to testing.

If the accident does not meet the FTA/FMCSA testing criteria, MV reserves the right to test any safety sensitive employee regardless of the severity of the incident. • Reasonable Suspicion: Employees are subject to reasonable suspicion testing if significant and observable changes in their performance, appearance, behavior, speech, etc. provide reasonable suspicion of the influence of alcohol/ drugs. All frontline personnel are observed by supervisory personnel who are certified as having completed the DOT Supervisor’s Class in Reasonable Suspicion Training in Drug and Alcohol.

Leadership
Senior Director of Human Resources Cristina Pereira manages MV’s Zero Tolerance Drug and Alcohol Testing Program. She works closely with MV’s local operations and representatives of the FTA and DOT to confirm MV’s policies and programs are up to date and compliant with all regulatory requirements. Cristina and her team process all test results and communicate the outcomes to our local management team.

City Council/RSA Agenda 322 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 48 Partnerships
We work with AlereTM Toxicology for all laboratory services and Dr. Brian N. Heinem, M.D., D.O., who serves as the Medical Review Officer conducting MRO services for our company. MV manages all random screens using the MYeScreen technology, which provides a computer-generated selection process program that randomly selects employees for testing without bias or discrimination. Assignments are available on the first of each month to begin performing testing immediately. Locally we use local occupational health clinics to perform the urine and breath alcohol collections for testing. For substance abuse professional services, we partner with American Substance Abuse Professionals (ASAP) for referrals.

Training
Once hired, all MV employees receive FTA-compliant training that outlines MV’s Zero Tolerance Program.

We address all drug and alcohol testing procedures as part of the initial employee training and annual refresher training. As required by the FTA, initial training includes a minimum of 60 minutes on the effects and consequences of prohibited drug use on personal health, safety, the work environment, and the signs and symptoms that may indicate prohibited drug use.

All supervisors and personnel authorized to make reasonable suspicion determinations receive additional drug and alcohol use indicators training. Training includes the following areas:
• REACT Reasonable Suspicion Decision Training Manual
• MV’s 10 Steps to Successful Reasonable Suspicion Testing Checklist • MV’s Reasonable Suspicion Determination Form
• MV’s Reasonable Suspicion Testing Interview Procedures Quick Tutorial Program Updates
We recognize the importance of remaining compliant and up to date with all regulatory program changes.

MV’s Drug and Alcohol Program aligns with the US DOT revisions to 49 CFR Part 40, Procedures for Transportation Workplace Drug and Alcohol Testing, to reflect the following changes:
• Opiates are reclassified as opioids and now include hydrocodone, hydromorphone, oxycodone, and oxymorphone in addition to codeine, morphine, and 6-acetylmorphine (heroin) and their brand names. • Testing analytes have been revised.
• A positive screen for amphetamines/methamphetamines or THC (marijuana metabolite); the MRO will have the authority to conduct further testing.
• The MRO must now provide employees with up to five days after reporting the verified negative result to have the prescribing physician contact the MRO to determine if the medications can be changed to one that does not make the employee medically unqualified or that does not pose a significant safety risk before reporting the “safety concern” to MV.

Audits
MV has successfully completed each FTA audit to which we have been subjected.

City Council/RSA Agenda 323 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 49

6. Timing of New Technologies and
Processes
MV is planning to start the implementation of new technologies starting in November 2022, so that the City may get the benefits as soon as possible following contract award. Below, we have provided a timeline reflecting our implementation of new technologies:

Workstream Start Date Finish Date Duration
(Work Days)
Trapeze
I. Trapeze Environment Build
a. Trapeze PASS
Build PASS server 11/1/2022 11/11/2022 10
Identify & network ports required for communication 11/1/2022 11/11/2022 10 Install SQL database build 11/16/2022 11/19/2022 3
Install PASS version 21 application 11/19/2022 11/22/2022 3 Back up Simpli database or copy data fields to install into PASS 11/22/2022 11/22/2022 0 Install GIS Map(s) 11/28/2022 11/30/2022 2
Conduct systems testing across PASS and database 12/1/2022 12/6/2022 5 Install up/down & threshold monitoring on server and database 12/6/2022 12/6/2022 0 b. Trapeze DriverMate
Procure MDT's (Samsung tablets) & In-Vehicle Mounts 11/1/2022 11/10/2022 9 Build MDT server 11/1/2022 11/11/2022 10
Build Xgate server 11/1/2022 11/11/2022 10
Identify & network ports required for communication 11/1/2022 11/11/2022 10 Install MDT's (Samsung) tablets into Paratransit vehicles 11/14/2022 11/28/2022 14 Install DriverMate, MON, and Xgate applications 11/29/2022 12/2/2022 3 Conduct systems testing to verify communication across
environment
12/2/2022 12/5/2022 3
Create profile in SoTI Mobile Device Management (MDM)
software
12/5/2022 12/5/2022 0
Configure test tablet 12/5/2022 12/6/2022 1
Push DriverMate application to a test tablet 12/6/2022 12/7/2022 1 Conduct systems testing across MDT server, Xgate server, & test tablet
12/7/2022 12/7/2022 0
Install up/down & threshold monitoring on server 12/8/2022 12/8/2022 0 c. Passenger Portal
Build Passenger Portal Server 12/8/2022 12/19/2022 11
Build Load Balancer 12/8/2022 12/19/2022 11
Build Proxy Server 12/8/2022 12/19/2022 11
Identify & network ports required for communication 12/8/2022 12/19/2022 11 Install Passenger Portal application & base configuration 12/20/2022 12/21/2022 1 Conduct settings and branding review with client 12/22/2022 12/22/2022 0 Receive branding files from client 12/22/2022 12/28/2022 6 Update settings and install branding file(s) from client 12/28/2022 12/30/2022 2 Conduct systems testing including tests booking a trip from a mock user account
12/30/2022 1/3/2023 4
Install up/down & threshold monitoring on server 1/3/2023 1/4/2023 1 d. Viewpoint
Create ODBC connection from PASS environment to Viewpoint West instance
1/3/2023 1/9/2023 6
Test connectivity 1/10/2023 1/10/2023 0
Conduct systems testing - running reports & queries 1/11/2023 1/12/2023 1 Confirm up/down & threshold monitoring on server 1/13/2023 1/16/2023 3 City Council/RSA Agenda 324 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 50 Workstream Start Date Finish Date Duration
(Work Days)
e. Notifications
Build Notifications Server 1/5/2023 1/16/2023 11
Install Notifications application 1/17/2023 1/19/2023 2 Deploy Twilio and integrate with Notifications 1/19/2023 1/25/2023 6 Conduct settings review with client 1/25/2023 1/25/2023 0 Update settings per discussion with client 1/26/2023 1/30/2023 4 Conduct systems testing 1/30/2023 1/31/2023 1
Install up/down & threshold monitoring on server 2/1/2023 2/3/2023 2 II. Conduct User Acceptance Testing across all applications a. PASS 2/6/2023 2/10/2023 4
b. DriverMate including MDT communication 2/6/2023 2/10/2023 4 c. Passenger Portal 2/6/2023 2/10/2023 4
d. Notifications 2/6/2023 2/10/2023 4
e. Viewpoint 2/6/2023 2/10/2023 4
III. Conduct User Training
a. PASS
Reservations 2/13/2023 2/20/2023 7
Scheduling 2/13/2023 2/20/2023 7
Dispatch 2/13/2023 2/20/2023 7
Managers 2/13/2023 2/20/2023 7
b. DriverMate 2/13/2023 2/20/2023 7
c. Passenger Portal 2/13/2023 2/20/2023 7
Provide passenger instruction manual to client for its marketing 2/15/2023 2/15/2023 0 d. Notifications 2/13/2023 2/20/2023 7
Provide passenger instruction manual to client for its marketing 2/15/2023 2/15/2023 0 e. Conduct training for Client 2/21/2023 2/22/2023 1
IV. Go Live with Trapeze
a. Finalize cutover change plan with IT, Division & Client 2/23/2023 2/23/2023 0 b. Submit change request ticket 2/24/2023 2/24/2023 0
c. Take database back-up and convert to SQL database 3/1/2023 3/1/2023 0 d. Validate Simpli data as reflected in PASS 3/1/2023 3/2/2023 1 e. Take final database backup and deploy to PASS 3/3/2023 3/3/2023 0 f. Begin cutover 3/3/2023 3/4/2023 1
g. Drivers begin using paper manifests if necessary 3/4/2023 3/4/2023 0 h. Bring up new Trapeze environment 3/4/2023 3/4/2023 0 i. Conduct systems testing 3/4/2023 3/4/2023 0
j. Conduct user testing 3/4/2023 3/4/2023 0
k. Begin using Trapeze modules 3/4/2023 3/4/2023 0
l. Begin using MDT's with Drivermate 3/4/2023 3/4/2023 0 m. Monitor throughout operational day 3/4/2023 3/4/2023 0 n. Continue monitoring and "hypercare" for up to one week 3/4/2023 3/10/2023 6 o. Move to standard IT operations protocols 3/10/2023 3/10/2023 0 *Note: Trip brokering to providers to occur with swivel chair and manual effort prior to TripBroker API integration City Council/RSA Agenda 325 Tuesday, March 14, 2023

OPERATION S AND MAINTENANCE SERVICE

FOR UNION CITY T RANSIT
MV TRANSPORTATION, INC.• REQUEST FOR PROPOSAL CITY PROJECT 21 - 07 51

7. Required Forms and Certification
We have provided the following forms on the pages of this section:
• Exhibit A – Form of Proposal, including Price Proposal Forms, signed by an authorized representative of the Proposer
• Exhibit B – Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion • Exhibit C – List of Prime Contractor and Subcontractors/Suppliers • Exhibit D – Acknowledgement of Union City Transit Procurement Procedures • Exhibit E – Certification Regarding Lobbying and Disclosure Forms • Exhibit F – Acknowledgment of Insurance Requirements Form • MV Items for Discussion
City Council/RSA Agenda 326 Tuesday, March 14, 2023

EXHIBIT A-FORM OF

PROPOSAL
City Council/RSA Agenda 327 Tuesday, March 14, 2023
EXHIBIT A – FORM OF PROPOSAL | 1
Exhibit A – Form of Proposal (Certification, Cost Proposal, Signature Page)

CITY OF UNION CITY, CALIFORNIA
Submission Date
The undersigned PROPOSER, herewith submits a proposal on the Form of Proposal which is made a part hereof and binds itself an award by CITY OF UNION CITY under this proposal to execute a contract in accordance with its proposal, the contract documents and specifications attached hereto and the award and to furnish the bond required by the contract documents and specifications. The contract documents and specifications and addenda, if any, are made a part of this proposal and all provisions contained therein are hereby accepted and all representations and warranties required thereby are hereby affirmed.

Company Name
California Motor Carrier Permit CA
Having examined the contract documents and specifications referred to hereinabove and all conditions affecting the work, the undersigned PROPOSER hereby proposes and agrees to furnish all labor, materials, equipment, and any other services, including all costs and expenses associated herewith, which are necessary for the completion of the work for City of Union City’s RFP for City Project 21-07:

For RFP for City Project 21-07
City of Union City City Council
C/O Steve Adams, Transit Manager
34009 Alvarado-Niles Road
Union City, CA 94587
Name of PROPOSER:

Business Address:

Telephone Number: Contact Person:
9/23/22
MV Transportation, Inc.

MV Transportation, Inc.
2711 N. Haskell Avenue, Suite 1500 LB-2 Dallas, TX 75204 303-956-4413 Dennis Shipman
0054849
City Council/RSA Agenda 328 Tuesday, March 14, 2023
EXHIBIT A – FORM OF PROPOSAL | 2
General

1. The PROPOSER understands that it will be bound by its proposal as expressed on these forms if an award is made by CITY OF UNION CITY. The contract will be required to be in accordance with this proposal.

2. The Request for Proposals, including the Part II – Scope of Work and Addenda, if any, are made a part of this proposal.

3. The PROPOSER acknowledges that it has received the following Addenda: Addendum # Addendum Number Signature of Acknowledgement

4. The PROPOSER understands that CITY OF UNION CITY reserves the right to reject any or all proposals or to waive any informality or technicality in any proposal in the interest of CITY OF UNION CITY.

5. The PROPOSER has enclosed the following documents and completed forms:
a. Form of Proposal/Price Proposal Forms
b. Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion c. List of Prime Contractor and Subcontractors/Suppliers d. Certificate Regarding Lobbying and Disclosure Instructions e. Proposal Guaranty
f. Information required by Section 18 of Part 1 of the RFP g. Acknowledgment of Insurance Requirements Form
h. Acknowledgment of Union City Transit Procedures

6. FIRM COST PROPOSAL: All proposals shall remain in effect for one hundred twenty (120) days from the deadline for proposals to be submitted and may not be withdrawn. Use provided Microsoft Excel spreadsheet for Cost Proposal. 1 2
3 4
City Council/RSA Agenda 329 Tuesday, March 14, 2023
Description
First
Base Year
Second
Base Year
First
Option Year
Second
Option Year
Third
Option Year

LABOR COSTS
1 Management 265,034 275,839 277,493 285,817 294,392
2 Administration/Clerical 00000
3 Drivers 1,516,318 1,601,893 1,700,921 1,797,596 1,900,171 4 Maintenance 266,494 279,600 284,958 296,822 309,266
5 Dispatch/Road Supervision 216,655 225,488 226,840 233,645 240,655 6 Other Labor (specify) 00000
7 Subtotal, Direct Compensation Costs (Lines 1-6) 2,264,501 2,382,820 2,490,212 2,613,880 2,744,483 8 Payroll Taxes 190,945 201,697 210,074 220,473 230,894 9 Vacation/Holiday 90,010 104,286 105,873 116,239 119,815 10 Sick Leave 25,410 32,152 33,964 35,874 37,914
11 Group Medical Insurance 196,468 208,448 216,823 227,664 239,048 12 Workers Compensation Insurance and Associated Costs 232,450 247,067 260,227 274,954 289,643 13 Other Fringe Benefits and Taxes (specify) 72,487 76,521 79,188 83,072 86,813 14 Subtotal, Fringe Benefits and Taxes (Lines 8-14) 807,769 870,171 906,149 958,277 1,004,126 15 TOTAL LABOR COSTS (Line 7 + Line 14) 3,072,270 3,252,991 3,396,361 3,572,157 3,748,609 16 EXPENSES
17 Fuel 00000
18 Oil, Lubricants, Diesel Exhaust Fluid, and Other Fluids 14,020 14,330 17,918 18,456 19,009 19 Materials and Supplies 108,732 100,857 96,521 85,628 70,623 20 Performance Bond 2,252 2,276 2,223 2,223 2,223
21 General Liability/Property Damage Insurance 199,409 209,959 220,302 231,317 242,883 22 Employee Theft/Crime Insurance (Recommended) 00000
23 Non-Vehicle Insurance 00000
24 Office Expenses 82,868 87,307 89,145 92,976 103,086
25 Computer Hardware, Software, and Peripherals 82,241 67,807 69,355 72,636 76,079 26 Telephone, Radio, and Other Communication Costs 8,869 9,096 9,151 9,425 9,708 27 Customer Amenities (WiFi and real-time information services) 17,408 18,516 19,036 20,038 21,093 28 Uniform Expenses 10,860 11,303 11,438 11,781 12,134
29 Employee Recruitment/Training 39,993 43,857 41,403 43,140 44,050 30 Non-Revenue Vehicle Expenses 16,592 17,268 17,372 17,893 18,430 31 Maintenance 394,682 410,383 393,353 410,032 427,454
32 Other Expenses (specify) 00000
33 Subtotal, Operating Expenses (Lines 17-32) 977,925 992,961 987,216 1,015,544 1,046,772 34 Taxes 438 455 458 472 486
35 Licenses/Permits 1,329 1,384 1,392 1,434 1,477
36 Contract Overhead 259,622 215,989 222,988 233,370 243,933 37 Profit 324,403 336,082 346,881 363,097 379,284
38 Subtotal, Business Expenses (Lines 34-37) 585,792 553,910 571,719 598,372 625,179 39 TOTAL LABOR COST, OPERATING EXPENSES, AND BUSINESS
EXPENSES (Line 15 + Line 33 + Line 38) 4,635,987 4,799,862 4,955,296 5,186,073 5,420,561 40 ANNUAL REVENUE HOURS 40,891 41,000 41,000 41,000 41,000 41 PROPOSED BILLABLE REVENUE HOURS (Including Breaks) 50,384 50,518 50,518 50,518 50,518 42 COST PER REVENUE HOUR (Line 39 ÷ Line 41) 92.01 95.01 98.09 102.66 107.30 43 CITY INVOICED MONTHLY FIXED-FEE 150,913.02 150,303.29 152,689.43 157,565.34 162,792.52 44 CITY INVOICED VARIABLE HOURLY RATE 56.07 59.31 61.82 65.23 68.63 45 CITY INVOICED MONTHLY VARIABLE FEE ((Line 41 ÷ 12) x Line 44) 235,429.61 249,676.99 260,250.94 274,601.04 288,934.82 Note: Proposed Billable Revenue hours are Gate to Gate from the time the vehicle leaves the yard until it returns to the yard

ATTACHMENT I
Union City Transit Fixed-Route

COST PROPOSAL DETAIL FORM FOR THE TWO-YEAR BASE TERM AND THREE SINGLE-YEAR OPTIONS Proposer: MV Transportation, Inc.

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City Council/RSA Agenda 330 Tuesday, March 14, 2023
Description
First
Base Year
Second
Base Year
First
Option Year
Second
Option Year
Third
Option Year

LABOR COSTS
1 Management 82,647 85,780 86,317 88,907 91,574
2 Administration/Clerical 00000
3 Drivers 472,841 498,157 529,092 559,164 591,071
4 Maintenance 83,102 86,950 88,640 92,330 96,201
5 Dispatch/Road Supervision 67,561 70,122 70,561 72,678 74,859 6 Other Labor (specify) 00000
7 Subtotal, Direct Compensation Costs (Lines 1-6) 706,151 741,010 774,611 813,079 853,705 8 Payroll Taxes 59,543 62,724 65,346 68,581 71,822
9 Vacation/Holiday 28,068 32,431 32,933 36,157 37,270
10 Sick Leave 7,924 9,999 10,565 11,159 11,793
11 Group Medical Insurance 61,266 64,823 67,445 70,818 74,359 12 Workers Compensation Insurance and Associated Costs 72,486 76,833 80,947 85,528 90,097 13 Other Fringe Benefits and Taxes (specify) 22,604 23,797 24,632 25,841 27,004 14 Subtotal, Fringe Benefits and Taxes (Lines 8-14) 251,891 270,606 281,869 298,084 312,346 15 TOTAL LABOR COSTS (Line 7 + Line 14) 958,042 1,011,616 1,056,479 1,111,163 1,166,050 16 EXPENSES
17 Fuel 00000
18 Oil, Lubricants, Diesel Exhaust Fluid, and Other Fluids 4,432 3,195 3,368 3,469 3,573 19 Materials and Supplies 33,906 31,365 30,024 26,636 21,968 20 Performance Bond 702 708 691 691 691
21 General Liability/Property Damage Insurance 62,183 65,293 68,528 71,954 75,552 22 Employee Theft/Crime Insurance (Recommended) 00000
23 Non-Vehicle Insurance 00000
24 Office Expenses 25,841 27,151 27,730 28,921 32,066
25 Computer Hardware, Software, and Peripherals 25,646 21,087 21,574 22,594 23,665 26 Telephone, Radio, and Other Communication Costs 2,766 2,829 2,846 2,932 3,020 27 Customer Amenities (WiFi and real-time information services) 5,429 5,758 5,922 6,233 6,561 28 Uniform Expenses 3,386 3,515 3,558 3,665 3,774
29 Employee Recruitment/Training 12,471 13,639 12,879 13,419 13,702 30 Non-Revenue Vehicle Expenses 5,174 5,370 5,404 5,566 5,733 31 Maintenance 29,460 21,304 22,679 23,600 24,560
32 Other Expenses (specify) 00000
33 Subtotal, Operating Expenses (Lines 17-32) 211,396 201,213 205,201 209,680 214,866 34 Taxes 136 142 143 147 151
35 Licenses/Permits 415 430 433 446 459
36 Contract Overhead 74,965 61,698 64,183 67,192 70,247 37 Profit 93,633 95,907 99,768 104,565 109,215
38 Subtotal, Business Expenses (Lines 34-37) 169,149 158,177 164,526 172,349 180,073 39 TOTAL LABOR COST, OPERATING EXPENSES, AND BUSINESS
EXPENSES (Line 15 + Line 33 + Line 38) 1,338,587 1,371,006 1,426,206 1,493,192 1,560,990 40 ANNUAL REVENUE HOURS 15,000 15,000 15,000 15,000 15,000 41 PROPOSED BILLABLE REVENUE HOURS (Including Breaks) 15,766 15,766 15,766 15,766 15,766 42 COST PER REVENUE HOUR (Line 39 ÷ Line 41) 84.90 86.96 90.46 94.71 99.01 43 CITY INVOICED MONTHLY FIXED-FEE 45,936.04 45,576.42 46,392.63 47,862.42 49,439.37 44 CITY INVOICED VARIABLE HOURLY RATE 49.94 52.27 55.15 58.28 61.38 45 CITY INVOICED MONTHLY VARIABLE FEE ((Line 41 ÷ 12) x Line 44) 65,618.97 68,679.73 72,463.85 76,566.50 80,647.92 Note: Proposed Billable Revenue hours are Gate to Gate from the time the vehicle leaves the yard until it returns to the yard

ATTACHMENT I
Union City Paratransit

COST PROPOSAL DETAIL FORM FOR THE TWO-YEAR BASE TERM AND THREE SINGLE-YEAR OPTIONS Proposer: MV Transportation, Inc.

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City Council/RSA Agenda 331 Tuesday, March 14, 2023
Description
First
Base Year
Second
Base Year
First
Option Year
Second
Option Year
Third
Option Year

LABOR COSTS
1 Management 96,054 99,696 115,754 119,227 122,804
2 Administration/Clerical 00000
3 Drivers 549,549 578,971 709,529 749,856 792,645
4 Maintenance 96,583 101,056 118,869 123,817 129,008
5 Dispatch/Road Supervision 78,521 81,498 94,625 97,464 100,388 6 Other Labor (specify) 00000
7 Subtotal, Direct Compensation Costs (Lines 1-6) 820,708 861,221 1,038,777 1,090,364 1,144,844 8 Payroll Taxes 69,203 72,899 87,631 91,969 96,316
9 Vacation/Holiday 32,622 37,692 44,164 48,488 49,980
10 Sick Leave 9,209 11,621 14,168 14,965 15,815
11 Group Medical Insurance 71,204 75,339 90,446 94,969 99,717 12 Workers Compensation Insurance and Associated Costs 84,245 89,297 108,552 114,695 120,823 13 Other Fringe Benefits and Taxes (specify) 26,271 27,657 33,033 34,653 36,213 14 Subtotal, Fringe Benefits and Taxes (Lines 8-14) 292,754 314,505 377,994 399,739 418,865 15 TOTAL LABOR COSTS (Line 7 + Line 14) 1,113,462 1,175,727 1,416,771 1,490,103 1,563,709 16 EXPENSES
17 Fuel 00000
18 Oil, Lubricants, Diesel Exhaust Fluid, and Other Fluids 4,884 3,393 3,576 3,683 3,793 19 Materials and Supplies 39,407 36,453 40,263 35,719 29,460 20 Performance Bond 816 823 927 927 927
21 General Liability/Property Damage Insurance 72,270 75,886 91,898 96,492 101,317 22 Employee Theft/Crime Insurance (Recommended) 00000
23 Non-Vehicle Insurance 00000
24 Office Expenses 30,033 31,555 37,186 38,784 43,002
25 Computer Hardware, Software, and Peripherals 29,806 24,508 28,931 30,300 31,736 26 Telephone, Radio, and Other Communication Costs 3,214 3,288 3,817 3,932 4,050 27 Customer Amenities (WiFi and real-time information services) 6,309 6,692 7,941 8,359 8,799 28 Uniform Expenses 3,936 4,085 4,771 4,914 5,062
29 Employee Recruitment/Training 14,494 15,851 17,271 17,996 18,375 30 Non-Revenue Vehicle Expenses 6,013 6,241 7,247 7,464 7,688 31 Maintenance 32,466 22,554 24,009 24,983 25,999
32 Other Expenses (specify) 00000
33 Subtotal, Operating Expenses (Lines 17-32) 243,651 231,328 267,837 273,554 280,208 34 Taxes 159 165 191 197 203
35 Licenses/Permits 482 500 581 598 616
36 Contract Overhead 86,996 71,579 85,697 89,718 93,800 37 Profit 108,689 111,384 133,274 139,617 145,999
38 Subtotal, Business Expenses (Lines 34-37) 196,325 183,628 219,743 230,129 240,618 39 TOTAL LABOR COST, OPERATING EXPENSES, AND
BUSINESS EXPENSES (Line 15 + Line 33 + Line 38) 1,553,437 1,590,682 1,904,351 1,993,786 2,084,535 40 ANNUAL REVENUE HOURS 13,000 13,000 15,000 15,000 15,000 41 PROPOSED BILLABLE REVENUE HOURS (Including Breaks) 17,771 17,771 20,505 20,505 20,505 42 COST PER REVENUE HOUR (Line 39 ÷ Line 41) 87.41 89.51 92.87 97.23 101.66 43 CITY INVOICED MONTHLY FIXED-FEE 53,363.58 52,942.77 62,134.42 64,102.32 66,213.80 44 CITY INVOICED VARIABLE HOURLY RATE 51.38 53.76 56.51 59.72 62.91 45 CITY INVOICED MONTHLY VARIABLE FEE ((Line 41 ÷ 12) x Line 79,610.84 76,094.12 96,564.23 102,041.93 107,490.16 Note: Proposed Billable Revenue hours are Gate to Gate from the time the vehicle leaves the yard until it returns to the yard

ATTACHMENT I
Union City Flea

COST PROPOSAL DETAIL FORM FOR THE TWO-YEAR BASE TERM AND THREE SINGLE-YEAR OPTIONS Proposer: MV Transportation, Inc.

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City Council/RSA Agenda 332 Tuesday, March 14, 2023
Description
First
Base Year
Second
Base Year
First
Option Year
Second
Option Year
Third
Option Year

LABOR COSTS
1 Management 71,097 68,962 66,621 68,620 70,678
2 Administration/Clerical 00000
3 Drivers 406,763 400,484 408,360 431,570 456,197
4 Maintenance 71,489 69,902 68,413 71,261 74,249
5 Dispatch/Road Supervision 58,119 56,374 54,460 56,094 57,777 6 Other Labor (specify) 00000
7 Subtotal, Direct Compensation Costs (Lines 1-6) 607,468 595,721 597,855 627,545 658,901 8 Payroll Taxes 51,222 50,426 50,435 52,932 55,434
9 Vacation/Holiday 24,146 26,072 25,418 27,907 28,765
10 Sick Leave 6,816 8,038 8,154 8,613 9,102
11 Group Medical Insurance 52,704 52,113 52,055 54,658 57,391 12 Workers Compensation Insurance and Associated Costs 62,356 61,768 62,476 66,011 69,538 13 Other Fringe Benefits and Taxes (specify) 19,445 19,131 19,012 19,944 20,842 14 Subtotal, Fringe Benefits and Taxes (Lines 8-14) 216,689 217,549 217,550 230,065 241,072 15 TOTAL LABOR COSTS (Line 7 + Line 14) 824,157 813,270 815,405 857,610 899,973 16 EXPENSES
17 Fuel 71,558 72,434 75,592 77,104 78,646
18 Oil, Lubricants, Diesel Exhaust Fluid, and Other Fluids 3,799 3,883 4,092 4,215 4,341 19 Materials and Supplies 29,168 25,215 23,173 20,558 16,955 20 Performance Bond 604 569 534 534 534
21 General Liability/Property Damage Insurance 53,493 52,491 52,890 55,535 58,312 22 Employee Theft/Crime Insurance (Recommended) 00000
23 Non-Vehicle Insurance 00000
24 Office Expenses 22,230 21,827 21,402 22,322 24,749
25 Computer Hardware, Software, and Peripherals 22,062 16,952 16,651 17,439 18,265 26 Telephone, Radio, and Other Communication Costs 2,379 2,274 2,197 2,263 2,331 27 Customer Amenities (WiFi and real-time information services) 4,670 4,629 4,570 4,811 5,064 28 Uniform Expenses 2,913 2,826 2,746 2,828 2,913
29 Employee Recruitment/Training 10,728 10,965 9,940 10,357 10,576 30 Non-Revenue Vehicle Expenses 4,451 4,317 4,171 4,296 4,425 31 Contractor Provided Vehicle Expenses 122,656 122,656 76,664 50,743 44,301 32 Maintenance 23,631 24,385 25,945 26,983 28,065
33 Other Expenses (specify)
34 Subtotal, Operating Expenses (Lines 17-32) 374,342 365,424 320,566 299,986 299,477 35 Taxes 117 114 110 113 117
36 Licenses/Permits 357 346 334 344 355
37 Contract Overhead 76,822 59,957 57,784 58,884 61,013 38 Profit 95,988 93,323 89,917 91,640 94,888
39 Subtotal, Business Expenses (Lines 35-38) 173,284 153,739 148,145 150,981 156,373 40 TOTAL LABOR COST, OPERATING EXPENSES, AND
BUSINESS EXPENSES (Line 15 + Line 34 + Line 39) 1,371,784 1,332,433 1,284,116 1,308,578 1,355,822 41 ANNUAL REVENUE HOURS 10,700 10,000 9,600 9,600 9,600 42 PROPOSED BILLABLE REVENUE HOURS (Including Breaks) 13,365 12,490 11,991 11,991 11,991 43 COST PER REVENUE HOUR (Line 40 ÷ Line 42) 106.68 102.64 107.09 109.13 113.07 Note: Proposed Billable Revenue hours are Gate to Gate from the time the vehicle leaves the yard until it returns to the yard MV requests a fixed plus variable rate structure like Fixed Route, Paratransit and Flea due to Contractor vehicle costs for ROTC

ATTACHMENT I
Union City Ride-On Tri-City!

COST PROPOSAL DETAIL FORM FOR THE TWO-YEAR BASE TERM AND THREE SINGLE-YEAR OPTIONS Proposer: MV Transportation, Inc.

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City Council/RSA Agenda 333 Tuesday, March 14, 2023

ATTACHMENT II
STAFFING LEVELS AND WAGES/SALARIESProposer: MV Transportation, Inc.

Job Classification
FTE
Equivalent
Wage
Scale Hours
Extended Labor
Costs
FTE
Equivalent
Wage
Scale Hours
Extended Labor
Costs
FTE
Equivalent
Wage
Scale Hours
Extended Labor
Costs
FTE
Equivalent
Wage
Scale Hours
Extended Labor
Costs
FTE
Equivalent
Wage
Scale Hours
Extended Labor
Costs
Project Manager 1.00 62.50 2,080 130,000 1.00 64.38 2,080 133,900 1.00 66.31 2,080 137,917 1.00 68.30 2,080 142,055 1.00 70.34 2,080 146,316 Operations Manager for Union City Fixed-Route and Union City Flea Programs 1.00 31.52 2,080 1.00 32.46 65,560 2,080 67,527 1.00 33.44 2,080 69,553 1.00 34.44 2,080 71,639 1.00 35.48 2,080 73,788 Operations Manager for Union City Paratransit and Ride-On TriCity! Programs 1.00 33.65 2,080 1.00 34.66 70,000 2,080 72,100 1.00 35.70 2,080 74,263 1.00 36.77 2,080 76,491 1.00 37.88 2,080 78,786 Paratransit Coordinator (Unless Operations Manager) 1.00 30.00 2,142 64,272 1.00 30.90 2,142 66,200 1.00 31.83 2,142 68,186 1.00 32.78 2,142 70,232 1.00 33.77 2,142 72,339 Maintenance Manager 1.00 52.88 2,080 110,000 1.00 54.47 2,080 113,300 1.00 56.11 2,080 116,699 1.00 57.79 2,080 120,200 1.00 59.52 2,080 123,806 Safety & Training Manager 1.00 36.06 2,080 1.00 37.14 75,000 2,080 77,250 1.00 38.25 2,080 79,568 1.00 39.40 2,080 81,955 1.00 40.58 2,080 84,413 Dispatcher 3.50 30.30 2,142 227,221 3.50 31.21 2,142 234,038 3.50 32.15 2,142 241,059 3.50 33.11 2,142 248,291 3.50 34.11 2,142 255,739 Road Supervisor 3.00 30.13 2,142 193,635 3.00 31.03 2,142 199,445 3.00 31.96 2,142 205,428 3.00 32.92 2,142 211,591 3.00 33.91 2,142 217,938 Offce AssistantDrivers (Top Wage Range) 23.50 29.00 2,076 1,415,034 30.50 2,082 21.57 1,369,590 32.25 2,087 21.43 1,441,876 34.02 2,092 19.39 1,380,259 35.90 2,090 18.48 1,385,998 Drivers (Middle Wage Range) 11.28 27.00 2,076 26.37 632,374 27.43 2,082 1,505,551 29.31 2,087 27.36 1,673,737 31.22 2,092 29.40 1,920,396 33.13 2,090 30.31 2,098,801 Drivers (Low Wage Range) 21.62 25.00 2,076 1,122,268 8.46 26.50 2,082 466,656 8.61 28.25 2,087 507,528 8.61 29.80 2,092 536,934 8.61 31.44 2,090 565,739 Mechanic A 1.00 41.23 2,142 1.00 42.47 88,331 2,142 90,988 1.00 43.74 2,142 93,709 1.00 45.05 2,142 96,520 1.00 46.40 2,142 99,415 Mechanic B 4.00 37.60 2,142 322,217 4.00 38.73 2,142 331,901 4.00 39.89 2,142 341,841 4.00 41.09 352,097 2,142 4.00 42.32 2,142 362,659 Utility Workers 2.00 25.00 2,142 107,120 2.00 26.75 2,142 114,618 2.00 29.25 2,142 125,330 2.00 31.65 2,142 135,614 2.00 34.23 2,142 146,650 Off-Site Staff
TOTAL 75.90 29,483 4,623,032 75.90 29,499 4,843,063 76.90 29,514 5,176,694 76.90 29,532 5,444,271 76.90 29,524 5,712,388 Note: Hours are higher than 2080 based on OT assumption First Base Year Second Base Year First Option Year Second Option Year Third Option Year City Council/RSA Agenda 334 Tuesday, March 14, 2023
Description
Startup
Costs
Management 74,709
Drivers 112,826
Fuel, Parts, Supplies and Installation 25,762
Computer Hardware, Software, and Peripherals 88,814
Customer Amenities (WiFi and real-time information services) 56,169 Office Expenses 2,037
Employee Recruitment/Training 13,634
Other
Contract Overhead 23,960
Profit 29,950
Total Costs 427,861
Note: Startup costs to be paid upfront upon completion of startup Supplemental Startup Schedule
Proposer: MV Transportation, Inc.

City Council/RSA Agenda 335 Tuesday, March 14, 2023
EXHIBIT A – FORM OF PROPOSAL | 8
Form of Proposal
Name under which business is conducted
Business Address:

ZIP:

Contact Person: Telephone
Email Address
IF SOLE OWNER, Execute here
I sign as sole owner of the business named above:

IF PARTNERSHIP, Execute here
The undersigned certify that we are partners in the business named above and that we sign this contract proposal with full authority to do so: (one or more partners may sign) IF CORPORATION, Execute here
The undersigned certify that they sign this contract proposal with full and proper authorization to do so:

Corporation Name
By Title
By Title
Incorporated under the laws of the State of
MV Transportation, Inc.
2711 N. Haskell Avenue, Suite 1500 LB-2 Dallas, TX
75204
Dennis Shipman 303-956-4413
[email protected]
MV Transportation, Inc.

Dorothea DePrisco Assistant Corporate Secretary
California
City Council/RSA Agenda 336 Tuesday, March 14, 2023
EXHIBIT A – FORM OF PROPOSAL | 9
IF JOINT VENTURE, Execute here
The undersigned certify that they sign this contract proposal with full and proper authorization to do so:

Joint Venture Name Composed of
By Title
By Title
Proposal packages for City of Union City’s RFP for City Project 21-07 shall be electronically transmitted by emailed prior to 2:00 P.M. on September 15, 2022, to:

Steve Adams, Transit Manager
[email protected]
City Council/RSA Agenda 337 Tuesday, March 14, 2023

ADDENDA

ACKNOWLEDGEMENT
City Council/RSA Agenda 338 Tuesday, March 14, 2023

Page 1 of 2 ends

Union City City CouncilMarch 14, 2023

Union City City Council
March 14, 2023