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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 2-22 Ex
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 2-23 Ex
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 2-25 Ex
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 2-48 Ex
h
i
b
i
t
B
P
r
o
p
o
s
a
l
06/11/2024 C7 297 of 391
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 2-49 Ex
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 2-50 Ex
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 2-53 Ex
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 2-56 Ex
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 3-0 Attachment 3
Cityworks AMS
Exhibit B - Proposal06/11/2024 C7 307 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS AMS | ATTACHMENT 3-1 Cityworks AMS (Asset Management Solution) provides powerful tools for asset management, customer care, work management, and data analysis, while Cityworks PLL (Permits, Licensing, and Land) provides tools for tracking permits, licenses, planning applications, business and regulatory processes, engineering approvals, and code enforcement cases from beginning to end. Cityworks AMS and PLL are fully integrated, allowing GIS asset data, service requests, work orders, and inspections to be viewed in the same environment as GIS parcel data, permits, and licenses.
SYSTEM OF RECORD
Asset management can only be performed with an accurate asset inventory. Today, most asset management systems have incorporated the practices of asset and maintenance management into a single application. Cityworks is unique in that it also brings the location component of these features into the system environment. Using embedded ArcGIS software, Cityworks brings together powerful technologies in an easy-to-use platform while performing both asset and maintenance management.
The inventory of capital assets and infrastructure is maintained in the geodatabase. By using the GIS tools available in Esri’s ArcGIS and Cityworks, users have complete and comprehensive asset data creation, editing, management, and analysis tools at their disposal.
These GIS functions include:
User-definable assets (features and related objects)
User-definable field attributes
Support of subtypes
Support of X, Y, Z coordinates
Asset inventory directly linked to work management functions Assets managed within a visual hierarchy
Assets directly linked to electronic documents
Assets used in capital budgeting, planning, and rehabilitation Asset functions for changeout, readings, lookup, search, split, and table editor Asset barcodes
ASSET GEODATABASE MODELS
Cityworks has developed and refined non-proprietary asset geodata models for common infrastructure: water, sewer, streets, traffic, parks, facilities, and more. These can be used by our customers as templates to develop a geodatabase design. These models can also be modified for user-specific needs, or acustomer may decide to use a model of their own design. Data models developed for the electric and gas industries are also compatible with Cityworks.
Because it is data-model-independent, Cityworks can read any geodata model created for any feature type beyond the Cityworks-developed geodata models. Consequently, Cityworks has been deployed to manage a wide variety of diverse assets, including buildings, treatment plants, electric networks, recreation equipment, marinas, airports, highways, vehicles, and much more.
Cityworks leverages the inherent value of a GIS-centric enterprise asset inventory by managing the assets and their associated attributes (type, condition, installation date, and so forth) and by managing the work done to care for assets.
Attachment 3 – Cityworks AMS
Exhibit B - Proposal06/11/2024 C7 308 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS AMS | ATTACHMENT 3-2 The link between assets and work orders is maintained in such a way that the history of completed work orders against a specific asset is viewable and is easily retrieved. If an asset has not yet been identified in the geodatabase, Cityworks can manage work performed by associating it to a valid address and it can seamlessly update the history once the asset is reflected in the geodatabase.
SUPPORT OF VERTICAL ASSETS
Cityworks allows for maximum flexibility in designing the asset database for virtually any asset, dispersed or condensed. Assets are designed and created in the geodatabase and Cityworks is configurable to it and not the other way around. Cityworks supports a GIS configuration of asset classes and object classes as well as supporting ArcGIS Indoors which defines floor-aware indoor maps to visualize and select your assets. Subtypes are also supported; this provides benefits including better data integrity, performance, and ease of use for end users.
Cityworks using Esri’s asset classes and object classes: Dispersed (horizontal) assets can be defined in the GIS as features suchas mains, laterals, valves, hydrants, meters, manholes, inlets, and more. They are represented on the map with points and lines. Condensed (vertical) assets such as treatment plants and facility features can also be defined in the GIS as features. They can be represented on the map with points or polygons as buildings, basins, tanks, and more.
However, some of these features will have many assets associated with them. For example, a treatment plant building can contain rooms, floors, pumps, motors, valves, and electrical equipment. These associated assets are defined in the GIS as related objects, which can also have related objects.
Cityworks enables effective asset management for all assets, horizontal and vertical, defined in the ArcGIS geodatabase. GIS asset types (feature or object entities) will have associated work order and/or inspection templates configured in Cityworks. Cityworks has tools to create work orders and inspections, view work order and inspection histories, perform change outs, view relationships between assets, view GIS attributes, and export data.
Cityworks using Esri’s ArcGIS Indoors: ArcGIS Indoors can be used to provide visualization of features in your facilities, treatment plants, and other vertical assets. ArcGIS Indoors uses geoprocessing tools to convert non-GIS CAD and Building Information Model (BIM) data to ArcGIS Indoors Information Model (AIIM)-compliant features. The AIIM GIS data can then be visualized and explored inside the ArcGIS Indoors mobile and web applications. Cityworks can then be used to create and track work orders and inspections.
The AIIM introduces the idea of features being level-aware—the features exist on a specific floor inside of a building or facility. Rather than configuring relationshipclasses, the AIIM infers feature relationships using attribute-based rules.
These are then interpreted by ArcGIS Indoors applications and widgets to create the visual experience, greatly improving speed and performance. Cityworks uses an ArcGIS map widget floor-switcher tool which navigates the map from building to building and floor to floor. The map displays assets, displays records associated with the floor, and enables asset selection and record creation.
With the interactions and integration between ArcGIS Indoors and Cityworks, end users no longer need to navigate through hierarchies of related non-spatial tables to find the correct asset to attach to awork order or inspection. The asset can be easily attached through the map just like with other Cityworks features. From there, users can proceed with their work orders or inspections.
Users can configure ArcGIS Indoors to pass information from the AIIM features inside ArcGIS Indoors to the Cityworks mobile apps by way of a URL scheme to perform a myriad of functions. One of the more advanced functions is the ability to go straight to the work order creation screen inside the Cityworks mobile app with an asset already attached from ArcGIS Indoors. ArcGIS Indoors uses mobilemap packages (MMPKs) to contain the GIS data and to configure integrations with third-party applications.
Exhibit B - Proposal06/11/2024 C7 309 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS AMS | ATTACHMENT 3-3 Cityworks AMS Figure 1 - Respond—Map with FloorSwitcher using ArcGIS Indoors
RESOURCE PLANNING AND UTILIZATION
Cityworks tracks labor, material, and equipment resources used on each work order. The system is flexible, allowing agencies to design, organize, and modify resources to effectively manage their use. Estimated and actual resource costs can be tracked for comparison or generation of budget estimates. Contractor-provided resources can also be tracked. For comprehensive reporting, resource costs can be associated with tasks, work order assets, and accounts.
Work order costs can be entered through the Respond Cost Summary or ELM pages, or the Office/Tablet labor, materials, equipment, or ELM pages of the work order.
LABOR
Cityworks tracks labor costs associated with a work order. The labor type can include employees or contractors listed by name or group, or they can be predefined on the work order template. Both estimated and actual costs can be tracked. Summary costs statistics are available for each work order and can be broken out by resource. Labor costs are displayed for those with permission to view costs.
Cityworks has built-in standard cost types: regular, overtime, holiday, benefit, standby, shift differential, overhead, and other. These can be selected for each labor entry. Alternatively, dynamic costing can be set up within an organization and used for each labor entry. These are a set of user-defined cost codes customized for your needs. These dynamic codes are defined and edited in Admin or Designer using asimple interface. Fixed rate and percentages are supported.
Exhibit B - Proposal06/11/2024 C7 310 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS AMS | ATTACHMENT 3-4 Cityworks AMS Figure 2 - Respond—Work order cost summary, overall andlabor costs
MATERIAL
Cityworks accounts for material costs associated with a work order. At any time, the user can add or remove material based on actual usage and view estimated and actual material and costs assigned to the work order. Materials usage can be entered using work order functions or can be entered and tracked using Storeroom.
Cityworks AMS Figure 3 - Respond—Work order cost summary, material costs Exhibit B - Proposal06/11/2024 C7 311 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS AMS | ATTACHMENT 3-5
EQUIPMENT
Cityworks tracks work order equipment hours and associated costs. At any time, users can add or remove equipment based on actual usage and view estimated and actual equipment and associated costs.
Cityworks AMS Figure 4 - Respond—Work order cost summary, equipment costs In addition, Equipment Checkout is available for equipment check out and check in, reservations, and searches of check out history. Other functions include tracking reserved work order equipment and a history of equipment and usage.
Cityworks AMS Figure 5 - Respond—Equipment Checkout
Other major functions for equipment are provided by Equipment Change Out. This app is used to track equipment changes suchas meters, record changed asset relationships on the map, record asset attribute changes, and track equipment data values including universal custom field data. The GIS is updated as to the IDs and the parent or child objects. Readings and IDs are tracked and recorded for all equipment changeouts at the positions on the map where the equipment is being changed.
Exhibit B - Proposal06/11/2024 C7 312 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS AMS | ATTACHMENT 3-6 Cityworks AMS Figure 6 - Respond—Equipment Change Out
ATTACHING FILES
It is often necessary to attach related documents to a work order, service request, inspection, or PLL case. Cityworks allows users to attach virtually any type of digital file—images, documents, operations or maintenance manuals, photographs, CAD files, and more. Signatures can be captured as attachments on AMS inspections or PLL workflow tasks. Attached files are stored on a server, and the work activity stores a link to that file. The files can be opened if the originating application of the file is accessible to the user.
PRINTING WORK ACTIVITIES
Work orders, service requests, inspections, and PLL cases can be printed using user-defined templates that match the organization’s existing look-and-feel, industry standards, or other driving factors. Users can print the work activity with an accompanying map that illustrates the area, attachments, and a project inventory (if applicable). Maps can be set up employing user-defined map templates that may include a key map, legend, north arrow, scale bar, and other pertinent information.
CITYWORKS ADMINISTRATION
Cityworks can be configured and administered using Designer and Admin. These are powerful, yet easy-to-use administration apps which are used to configure and manage an organization’s Cityworks AMS work environment, GIS settings, and some of the PLL settings. Designer was developed within the Cityworks platform while Admin was developed as a separate app.
These apps contain tools for defining and maintaining records related to employees, materials, equipment, and work order, service request, and inspection templates, plus related information such as tasks, actions for service requests, contractors, crews, and customer accounts. Administrators can also manage general and user-specific preferences and domain, group, and employee permissions. Other functions are available for configuration of GIS assets and services, and licensing for tracking the users per application.
Exhibit B - Proposal06/11/2024 C7 313 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS AMS | ATTACHMENT 3-7 Cityworks AMS Figure 7 - Admin—Main menu functions
Domains define the Cityworks workforce structure, with shared work activities and resources within each domain. This includes groups, employees, service request templates, work order templates, employees, etc. Groups are assigned permissions to add labor to work activities and each have security for GIS rights. Employees may belong to multiple groups. If an employee belongs to multiple groups that have different security rights, the employee is assigned the security rights with greatest access.
Your agency will need to determine how they want to set up Cityworks to define the domains and security within your organization. For example, a municipal public works agency may define domains for water and wastewater, electric, streets, stormwater, signs and signals, and parks. On the other hand, the agency may decide to define a single domain encompassing all departments while sharing many resources and configuration settings; divisions can be maintained within the organization through employee permissions to each division’s respective templates. Employees, contractors, material, equipment, and other elements are entered into the system through templates or import functions. To reduce effort, templates and tasks can be cloned, creating new templates with the same configuration that can be used as is or further customized.
TEMPLATES
Templates for service requests, work orders, and inspections are created in Designer or Admin. These can be customized to the needs of your groups or divisions. Each has configuration for security, supports user-defined fields, can be cloned, and each supports customizable print templates.
Service request templates define address-based service request problem types. For example, service request problem types could be a damaged hydrant, electric meter service, graffiti, potholes, and others. Each template can be configured with predefined values, including Q/A decision tree, submit to, dispatch to, priority, duration, map information, associated work order templates, and others.
Work order templates are used to define work orders for specific assets. For example, a pressurized water main asset has several associated work order templates which describe the work activities performed to maintain the asset: flush main, inspect main, install main, and so on.
Exhibit B - Proposal06/11/2024 C7 314 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS AMS | ATTACHMENT 3-8 Cityworks AMS Figure 8 - Admin—Work order template configuration Each template can be configured with predefined values, including category, priority, submit to, supervisor, repeat cycle, estimated resources (labor, materials, and equipment), tasks, default inspections, associated map layers, and more.
Inspection templates include standard predefined inspection templates that only need to be configured to their asset types. Inspection types can be defined as TV inspection, pavement inspection, facility inspection, valve inspection, and more. Inspections track Q/A observations, condition scores, and calculations. Predefined values can include general fields, observation details, assets, and map layers. In addition, custom inspection templates can be configured to define specific inspection types performed on assets.
SYSTEM SECURITY
We continually strive to implement and leverage the latest security measures on multiple fronts including staying current with the safest and latest runtime frameworks, TLS protocols, database versions, etc. Our development efforts ensure database programmability and development practices follow and implement secure practices. We continually review, test, scan, etc. to alleviate external threats. Plus, we have a high priority in following top Open Web Application Security Project (OWASP) recommendations.
Cityworks software adheres to the Trimble Secure Development Lifecycle (TSDLC) policy to ensure Trimble employees and contractors build and operate secure applications, delivery platforms and SaaS products, which meet industry standard security control criteria and dynamic privacy requirements.
Cityworks security features include the following:
Several levels of increasingly fine-grained security.
Application login
Enforcement of strong passwords and latest encryption technologies Limited login attempts with progressive delayed lockouts Filtering by domain, group, and user security
UI security at the presentation level via site, page, and UI business logic Other security controls exist, which include the ability to create, edit, and close work activities.
Rule models are defined for access to labor rates or costing, reporting, and system administration.
Exhibit B - Proposal06/11/2024 C7 315 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS AMS | ATTACHMENT 3-9 External threats such as SQL injection, code injection, and web service security are handled through a variety of provisions such as database transactions which occur through stored procedures, prevention of XSS scripting, and security certificate utilization.
Audit files track data changes made to key fields on service requests, work orders, inspections, and other records. The ID, field name, old value, new value, date/time, and login are recorded. Only administrative personnel can view the audit file.
It is recommended that Cityworks data be backed up on a regular basis. For on-premises deployments, it is the responsibility of the client to perform these tasks. SQL Server or Oracle system software contains functionality to schedule and execute backups. Restoration is also the responsibility of the client.
CUSTOMIZATION
Cityworks includes the ability for users to incorporate individualized reports, queries, charts, map displays, and other web parts into the user’s inbox or dashboard. This allows users to incorporate related data and information that are not core components of Cityworks but may be directly related to a user’s needs.
A Cityworks license allows your organization to use, copy, or prepare derivative works of our documentation supplied in digital format and thereafter reproduce, display, and redistribute the customized documentation for your organization’s internal use.
The Cityworks User Interface (UI) can be customized utilizing changes to XML or HTML files, and by incorporating stored procedures. Moreover, customization can be accomplished using Layout Manager UI rendering tools developed for Cityworks AMS/PLL platform apps. Users interact with the Layout Manager through specifically formatted XML files.
Each time a page loads, Layout Manager reads the files and then interprets them to dynamically create the UI. Optional customization training classes have been offered to help users understand how to customize the UI.
In addition, the UIs of Cityworks compatible plug-ins that are built outside of the platform can be customized utilizing Style. These include Admin, Map Tools, Operational Insights, OpX, Pavement Management, Respond, Storeroom, Style, and Workload.
Style offers an efficient way to create, copy, and share style profiles and apply them to specific users. UI changes can include control label descriptions and visibility, column width, supported language files, high-contrast or other theme colors, display density, imported layouts, and more. Keyword filtering helps navigate through the occurrences of the names of the controls, after which changes can be made. Control names can also be viewed from within the application during the profile editing process.
Cityworks AMS Figure 9 - Style—Respond plugin, inspection layout Exhibit B - Proposal06/11/2024 C7 316 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 4-0 Attachment 4
Cityworks PLL
Exhibit B - Proposal06/11/2024 C7 317 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-1
CREATE A CASE
Case templates can be organized into categories, such as building permits, licenses, code enforcement, etc., to make it easier for users to find the desired template. Administrators have the option of showing the user the case intake page to enter information associated to the case type, creating the ID upon saving. Alternatively, the case can be automatically created, bypassing the case intake page while going directly to the case summary.
Cityworks PLL Figure 1 - Respond— Case Create templates Cityworks PLL Figure 2 - Respond—Case Intake
LICENSES
Cityworks tracks new licenses, renewals, fees, follow-up inspections, and related processes. A typical businesslicense in Cityworks uses the same functions as other items in the system with the exception that it is designated as a business license. In addition to standard information, business license cases include a business information section which tracks business name, business type, business category, and state and federal tax IDs.
Attachment 4 – Cityworks PLL
Exhibit B - Proposal06/11/2024 C7 318 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-2 Cityworks can handle licensing for various business and professional trade activities, which can include:
Business licensing
Trade licensing
Health permits
Fire permits
Parking permits
Cityworks supports the following license functionality:
Business licenses can have “sub-licenses” that expire on the same date as the primary business license. The sub-licenses have associated fees that are added and removed with the sub-license.
Business license fields are located at the bottom of the case’s Main panel.
Licenses can expire on a given date, on a rolling year basis, or on a specific month or day.
Users can manually change the license status to renewal, or the system can do so automatically.
Historic licenses and year-to-year renewals for a given business are stored in the audit log.
Fees can be automatically updated at the time of renewal. For example, a registration fee could be charged in the first year and then be replaced with a renewal fee in subsequent years.
Cityworks PLL Figure 3 - Respond—Business license example Exhibit B - Proposal06/11/2024 C7 319 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-3
INSPECTION REQUEST
Some case types require one or more inspections before the case can progress to completion. Inspections can be requested for cases where the corresponding task is available in the workflow.
Cityworks PLL Figure 4 - Respond—Inspection request edit
ADDRESS
Location data is displayed on each case. Default items suchas the address, parcel ID, and X, Y, Z coordinates are imported into the permit. The information from the map can easily be viewed and searched from within the application.
Users can remove, view, and search addresses, as well as select and add an address from the map.
Cityworks PLL Figure 5 - Respond—Add an address from a map selection
CONDITIONS
Conditions are used to track additional requirements as part of the case permit. A restriction can be put on the case if conditions are not met. For example, a permit cannot be issued until conditions are met, or a planning commission may approve an action item with conditions.
Exhibit B - Proposal06/11/2024 C7 320 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-4 Conditions work outside of the workflow. While the workflow is typically used to track the tasks and workload of an organization’s employees, conditions are often used to track extra tasks the applicant must complete to satisfy specific concerns, requirements, etc. Conditions can restrict case status changes to control phases of a project. For example, conditions A and B must be completed prior to issuing a permit, and conditions C and D must be completed prior to closing a permit.
Cityworks PLL Figure 6 - Respond—Condition panel
CONTRACTOR
Cityworks stores and maintains information about contractors who do business with your organization. Contractor registrations or licenses can be tracked using a variety of data and contractor accounts.
Cityworks PLL Figure 7 - Respond—Contractor panel
Exhibit B - Proposal06/11/2024 C7 321 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-5
DATA GROUPS
Data Groups are custom fields used to collect information about the permit or case. Case data is specific information provided by the builder, owner, etc., about a case that can be used to calculate fees. These data fields are also accessible as readily editable fields on the case’s Case Data page.
Cityworks PLL Figure 8 - Respond—Data group panel
DEPOSIT
A deposit is a partial payment of the total amount owed. Applicants may be required to make a deposit, and those deposits can be tracked as part of the permit or case. Deposits can then be applied to any fees related to the permit or case.
Deposits can be viewed and entered using the Payment Manager or from the Deposit panel of a case. Functions are available to add, edit, view, and refund deposits. Deposits can be calculated to a percentage of the total fees associated to the case.
Cityworks PLL Figure 9 - Respond—Add Deposit
Exhibit B - Proposal06/11/2024 C7 322 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-6 FLAGS
Flags act as messages that appear across the top of a permit as soon as it opens. They can also restrict the progress of a permit until the flag is completed. This means no one can schedule inspections, update tasks, take payments, etc., until the flag requirements have been completed.
Cityworks PLL Figure 10 - Respond—Flags display (top)
Cityworks PLL Figure 11 - Respond—Flags panel
INSTRUMENTS
Financial instruments used for development and construction projects can be tracked as part of a case. This can include bonds, letters of credit, etc. The release of moneys based on work completed or a fixed value for a project can be tracked and deducted from the total financial amount.
Cityworks PLL Figure 12 - Respond—Add Instrument
Exhibit B - Proposal06/11/2024 C7 323 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-7 NOTES
Notes can be added to each permit. A predefined list of notes is provided for easy reference and data entry, or users may create custom notes as well.
PEOPLE
People associated with each permit or case are categorized by user-defined roles. These roles can include applicant, contact, business owner, engineer, contractor, etc. Information can be copied to other people roles, as needed.
Cityworks PLL Figure 13 - Respond—People panel
CASE SUMMARY
The Case Summary (or Summary) displays all the information related to a case and contains the tools necessary to complete the case.
Cityworks PLL Figure 14 - Respond—Case summary
Exhibit B - Proposal06/11/2024 C7 324 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-8
VIOLATIONS
Cityworks tracks violation types and municipal code excerpts for each violation. The Violations panel identifies the fee, legal description of the violation, details of how the violation can be resolved, the issuing employee, and the date. A fee may be linked to violations and automatically associated to a fee for the case. If the violation is deleted, the fee will be removed if no payment has been made.
Cityworks PLL Figure 15 - Respond—Violations panel
SPECIALIZED TOOLS FOR ACCESSING AND EDITING DATA
Users can access and edit data through the Case Summary and related forms. Additional specialized tools and methods are provided for searching, accessing, and editing case, task, and payment information. These include use of the following functional tools:
Case Utility—search and edit information for a PLL case or a group of cases.
Escrow Payment—allows contractors to deposit money into their organization's escrow account. Money in this account may then be applied to certain fees across a contractor’s active PLL cases.
Payment Utility—access unpaid fees, deposits, payment receipts, and pay fees or deposits.
Payment Manager—search and reconcile payments.
Payment Reconciliation—reconcile payments made towards cases in Public Access with the ability to search for a case or a group of cases having an associated payment.
Task Manager—search, edit task, and access case.
Task Utility—search and edit tasks with options to delete or re-open a task, delete the associated time accounting, or delete notes for those tasks.
License Management—allows user with appropriate permissions to manage licenses.
Notifications—alerts users of certain activities, such as when they are mentioned in a comment on a case.
Notifications is a preference setting within PLL Admin.
Exhibit B - Proposal06/11/2024 C7 325 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-9
CASE UTILITY
Case Utility provides an alternative method to access and edit case data listed in the workflow. Searches can be performed to find an existing case or a group of cases to update. Access to this tool can be provided by adding a custom URL to your site menu in Designer.
Cityworks PLL Figure 16 - Respond—Case Utility search
ESCROW PAYMENT
This tool allows contractors to deposit money into their organization's escrow account. Money in this account may then be applied to certain fees across a contractor’s active PLL cases. Tools are available to view receipts, view payments, and to make a payment.
Cityworks PLL Figure 17 - Respond—Escrow payment
Exhibit B - Proposal06/11/2024 C7 326 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-10
PAYMENT UTILITY
Payment Utility is an alternative method to access unpaid fees, deposits, or payment receipts found on a case.
Searches can be used to find a case or a group of cases by searching for unpaid fees, deposits, or payment receipts.
Payments can be recorded using standard tender types or by applying deposit fees.
Cityworks PLL Figure 18 - Office—Payment Utility search
PAYMENT MANAGER
Payment Manager is used to access unpaid fees, deposits, or payment receipts found on a case. This search panel can be used to find an existing case or a group of cases by searching for unpaid fees, deposits, or identifying payment receipts.
Cityworks PLL Figure 19 - Office—Payment Manager search and results Exhibit B - Proposal06/11/2024 C7 327 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-11
PAYMENT RECONCILIATION
When customers have made payments towards a case within Public Access, you can use the Payment Reconciliation to search and reconcile those payments. Comments can be added to any reconciled payment.
Cityworks PLL Figure 20 - Respond—Payment Reconciliation
TASK MANAGER
Task Manager provides an alternative method to accessing and updating tasks listed in the workflow. Cases or groups of cases can be searched by date range, available/complete options, and task type (inspection, review, and hearing).
The resultant tasks can be updated with corrections, comments, and time accounting. The case document can also be opened using this function, taking you to the case summary.
Cityworks PLL Figure 21 - Respond—Task Manager
Exhibit B - Proposal06/11/2024 C7 328 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-12
TASK UTILITY
Task Utility is an alternative method to access and edit information listed in the workflow. Cases or groups of cases can be searched by a variety of fields. Options are available to delete or re-open a task, delete the associated time accounting, or delete notes for those tasks.
Cityworks PLL Figure 22 - Respond—Task Utility search and results
LICENSE MANAGEMENT
This toolset enables users with tools to perform license management including renew, expire, filter, send notifications, and add fees.
Cityworks PLL Figure 23 - Respond—License Management
NOTIFICATIONS
Users can be alerted of certain activities, such as when they are mentioned in a comment on a case. Notifications display in the side menu.
Cityworks PLL Figure 24 - Respond—Notifications
Exhibit B - Proposal06/11/2024 C7 329 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-13
ADMINISTRATION
PLL Admin (Office) and the Admin app are interfaces which provides the controls, settings, and security whereby PLL is configured, organized, and managed. Administrators can create dynamic case templates, configure fees, track case- related contractor and user information, and more.
Cityworks PLL Figure 25 - Office for PLL—PLL Admin users and organizations securityroles example PLL administrative functions include:
Users and Organizations—Create new or update information for existing organizations, departments, and divisions. Create profiles for those that create case types and templates. This includes management of group security settings for PLL functions.
The system controls users’ access to various functions via security roles. Security can define administrator privileges on the security roles, limit those who can create specific permit types, and control who can update certain tasks. Users can also be designated as inspectors.
Template Setup—Create new and edit existing case templates, which include basic information, default settings, available controls, required items, codes, expiration types, numbering groups, categories, and map logic. By creating templates, you save the user from having to find and add these items to each new permit or license case individually.
Tasks and Inspections—Create new or edit existing task types, task results, task sets, task setup, task codes, task map layers, workflow setup, discipline/trade personnel, inspector setup, inspection time block, inspector days off, and define time accounting codes and hearing types.
Checklist Setup—Create checklists including status codes, status groups, line items, and overall checklist setup, with the ability to edit, expire, or delete checklists.
Fees and Case Data—Create and organize case data specific to builders, owners, and others related to specific data groups, which can be used to calculate fees. New fees can be created, modified, expired, or deleted. A variety of fee types are supported, including flat, incremental, variable, linear, minimum, percentage, late renewal, escrow, and custom. Deposits can be configured, allowing clients to make advance payments on a case while giving them flexibility to apply the deposit to various other fees. Sub-licenses can be created, approved, tracked, and expired. Each sub-license will have an associated fee. Tender types defining payment options can be created, edited, expired, or deleted. Case templates define the escrow types to which the escrow fees can be applied.
Exhibit B - Proposal06/11/2024 C7 330 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-14 Additional Template Items—Define and edit violation codes, instrument types, limiting conditions, flags, flag severity codes, predefined comments, projects, and business license types and categories.
People and Contractors—Organize and track people and contractors used in maintenance, contracting, land development, and more. Users can define people, people roles, contractors, and contractor types. This allows PLL users to quickly fill in people and contractor information associated to a case. Through the Contractors template, funds can be added to an escrow account which can then be applied across cases.
Notifications—Configuration of automatic email, RTF, SMS, or Crystal Reports notifications to people or contractors triggered by an event in the process workflow (status changes, task assignment, task availability, task completion, and others).
Public Access Setup—Configuration of the Public Access website, which includes external users, home page, message boards, incomplete applications, and approved logins.
System Tools—Configures audit trace, system tables and fields, import to a table, system reports, feature console, case panel headings, user data favorites, expire cases by date or field value, license renewal or expiration, general and public access preferences, and document labels.
Land Setup—Land information is not kept in the GIS but is vitally important to the operation of the GIS and Cityworks. Land Setup contains editing tools to configure the following land information data: construction types, geographic areas, landform sequence controls, land object types, occupancy, country setup, state setup, street master, structural class, subdivision, uses, zip codes, and zones.
SECURITY
We continually strive to implement and leverage the latest security measures on multiple fronts including staying current with the safest and latest runtime frameworks, TLS protocols, database versions, etc. Our development efforts ensure database programmability and development practices follow and implement secure practices. We continually review, test, scan, etc. to alleviate external threats. Plus, we have a high priority in following top Open Web Application Security Project (OWASP) recommendations.
Cityworks software adheres to the Trimble Secure Development Lifecycle (TSDLC) policy to ensure Trimble employees and contractors build and operate secure applications, delivery platforms and SaaS products, which meet industry standard security control criteria and dynamic privacy requirements.
Cityworks security features include the following:
Several levels of increasingly fine-grained security.
Application login
Enforcement of strong passwords and latest encryption technologies Limited login attempts with progressive delayed lockouts Filtering by domain, group, and user security
UI security at the presentation level via site, page, and UI business logic Other security controls exist, which include the ability to create, edit, and close work activities.
Rule models are defined for access to labor rates or costing, reporting, and system administration.
External threats such as SQL injection, code injection, and web service security are handled through a variety of provisions such as database transactions which occur through stored procedures, prevention of XSS scripting, and security certificate utilization.
Exhibit B - Proposal06/11/2024 C7 331 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-15 Audit files track data changes made to key fields on service requests, work orders, inspections, and other records. The ID, field name, old value, new value, date/time, and login are recorded. Only administrative personnel can view the audit file.
Cityworks PLL Figure 26 - Respond—Case Related Activities
CUSTOMIZATION
Cityworks allows users to incorporate individualized reports, queries, map displays, and other web parts into their dashboards or inboxes. This allows users to include peripherally related data and information that are not core components of Cityworks but may be directly related to a user’s needs.
The Cityworks User Interface (UI) can be customized utilizing changes to XML or HTML files, and by incorporating stored procedures. Moreover, customization can be accomplished using Layout Manager UI rendering tools developed to change the UI of Office for AMS and PLL. Users interact with the Layout Manager through specifically formatted XML files. Each time a page loads, Layout Manager reads the files and then interprets them to dynamically create the UI.
Documentation and optional training classes are available to help the users understand how to customize the UI.
In addition, the UIs of Cityworks compatible plug-ins that are built outside of the platform can be customized utilizing Style. These include Admin, Map Tools, Operational Insights, OpX, Performance Budgeting, Pavement Management, Respond, Storeroom, Style, and Workload.
Style offers an efficient way to create UI profiles and apply them to specific users. UI changes can include control label descriptions and visibility, collapsed panels, theme colors, imported layouts, and more. Keyword filtering helps navigate through the occurrences of the names of the controls, after which changes can be made. The control names can also be viewed within the application during the customization process.
Exhibit B - Proposal06/11/2024 C7 332 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS PLL | ATTACHMENT 4-16 Cityworks PLL Figure 27 - Style—Respond main menu layout configuration Furthermore, the Respond side menu can be customized with profiles (display density and theme) that have been defined in Admin. Customizable side menu item types include apps, links, menus, menu separator, recent items, route, and settings as well as fields associated with the item. Additional customizations include the ability to create, edit, share, and remove menus.
Exhibit B - Proposal06/11/2024 C7 333 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 5-0 Attachment 5
Trimble + Cityworks
Exhibit B - Proposal06/11/2024 C7 334 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM TRIMBLE + CITYWORKS | ATTACHMENT 5-1 Trimble Unity Remote Monitoring and Cityworks
Trimble Unity Remote Monitoring and Cityworks is an integration which connects water and wastewater operations and asset management business functions. It is designed to monitor performance, reduce asset failure and repair costs, improve customer service, gather critical telemetry data for reporting, satisfy regulatory compliance, enable capital planning, and help you make better decisions.
Trimble’s IoT wireless data recorders include RTUs which proactively monitor real-time operational information.
Unity captures data, creates work orders, inspections, reports, and offers analysis tools, as well as enables planning and work prioritization. Trimble Unity Remote Monitoring includes the following functions:
Trimble Unity web app: View, create, and edit Cityworks work orders and inspections from within the Trimble Unity Remote Monitoring
web app. This helps to
streamline
communications between
the operations and asset
management teams.
Automatically create work
orders or inspections in
Cityworks in response to
RTU channel alarms
configured in Unity Remote
Monitoring (for example, on
a problem wastewater site,
create inspections on
specific manholes when
the sewer level reaches a
threshold). This reduces
reaction time.
Copy KPIs derived from
remote monitoring sites to
GIS for analytics and
reporting in Cityworks and
Attachment 5 – Trimble + Cityworks
Trimble + Cityworks Figure 1 - Trimble Remote Monitoring and Cityworks—Map site Exhibit B - Proposal06/11/2024 C7 335 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM TRIMBLE + CITYWORKS | ATTACHMENT 5-2 ArcGIS Online or ArcGIS Enterprise. By bringing operational data into GIS, new insights can be found by combining this with GIS and asset management data from Cityworks.
Process Cityworks work orders and inspections to capture resources, costs, and real-time conditions for assessment of asset business risk in Operational Insights.
Develop real-time and historic analytics using Esri's Operations Dashboard and ArcGIS Insights.
Trimble Unity Mobile for Cityworks
Trimble Unity Mobile for Cityworks is the mobile (field) add-on to Trimble Unity Remote Monitoring and Cityworks.
It offers premium mobile capabilities to streamline field operations, data collection, and analytics. Inspections are planned and dispatched from Cityworks, completed in the Trimble Unity Mobile app, and then the data is pushed back to Cityworks for analysis and reporting. Functions and asset inspection workflows include the following:
Manage RTU and site installation.
An integration with E.H. Wachs to streamline valve exercising data collection and condition analysis workflows.
View monitoring sites and
telemetry data.
A streamlined process for
capturing labor and
equipment on inspections
for cost tracking in
Cityworks.
Support for high-accuracy
GPS positioning when
integrated with Trimble
GNSS receivers.
Support for conditional
questions while capturing
the observations from the
field to streamline the data
collection process.
Trimble Vegetation Management
Trimble’s Vegetation Management suite is designed around Esri’s ArcGIS Enterprise and provides a complete workflow solution integrated with Cityworks functionality. The suite includes:
LiDAR Analyzer: a GIS data modeler which identifies vegetation inventory and hazards which can be used in managing inspection and cutting programs.
Program Optimizer: a program design toolset interfaced with Cityworks that optimizes work programs that target cost, risk, or both. It works with the LiDAR Analyzer to identify vegetation and overhead line conditions which are used to plan bulk work activities including inspections and work orders.
Operational Manager: a field applications toolset interfaced with Cityworks which monitors budgets, manages work orders and inspections, manages tasks, creates reports, and more.
Trimble + Cityworks Figure 2 - Trimble Unity Mobile—Mobile inspections Exhibit B - Proposal06/11/2024 C7 336 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM TRIMBLE + CITYWORKS | ATTACHMENT 5-3 Trimble + Cityworks Figure 3 - Vegetation Management Suite LiDAR Analyzer
LiDAR Analyzer is a Trimble desktop application that identifies power network vegetation inventory and hazards from LiDAR data. It builds an attributed GIS data model of the network which can be used to manage vegetation inspection and cutting programs. It utilizes GIS asset information, the 3D overhead network, and vegetation proximity to give a clear picture of network exposure.
Program Optimizer
Program Optimizer provides a way to visualize network and vegetation information to design optimized work programs that target cost, risk, or both. It is designed to use the data model implemented by the LiDAR Analyzer, whereby overhead lines and tree canopies are defined as assets with associated condition information. It is built on the ArcGIS Insights platform and leverages data for planning of bulk work order and inspection activities.
Program Optimizer comes
with standard
configurations that provide
some out-of-the-box
functionality but can also
serve as examples of what
is possible with this tool.
These pages and
configurations can be
modified to suit your needs,
or you can create your own
based on your specific
criteria, situation, or
processes.
Trimble + Cityworks Figure 4 - Vegetation Manager—Program Optimizer Exhibit B - Proposal06/11/2024 C7 337 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM TRIMBLE + CITYWORKS | ATTACHMENT 5-4 Operational Manager
Operational Manager executes projects for staff and contractors in the office and the field, including budget planned and actual work, work orders, tracking, dashboards, and reporting. Staff and contractors can use HTML5 or Android/iOS apps (which work offline) to complete assigned tasks, create new tasks, and capture photos and videos for context.
The application is designed to ingest the project packages generated by Program Optimizer—which are the batch creation of inspections and work orders based on the use of analysis criteria. It is also designed to operate independently of this module and digitize standard work management processes including the manual creation of work packages, projects, and contracts.
The key principle of the application is the use of a GIS-centric approach to vegetation management, whereby work tasks are attached to a range of asset types such as bays, spans, canopies, and grow-in points. This enables work activities to be linked, history to be stored, and sophisticated analysis and tracking to be performed. Activities in the system as well as work in the field are tracked through a range of audit trails.
Operational Manager comes with standard configurations that provide some out-of-the-box functionality but can also serve as examples of
what is possible with this tool.
The system is inherently
configurable and is designed
to be modified and adapted by
the customer to suit current
and future processes and
procedures. These
configurations include things
such as forms, work order
sub-tasks, automations, saved
searches, user views, map
configurations, and more.
Trimble e-Builder
Trimble’s Construction One ™ Cloud for Owners is an application suite that is used to manage the lifecycle phases of your infrastructure. Lifecycle phases and processes include the following:
Design—BIIM collaboration and design authoring
Build—Program cost management and accounting
Operate—Asset management and GIS
e-Builder Enterprise is a Construction One solution that empowers organizations to manage the Build phase of your Capital Improvement Projects (CIP). It enables cost management, document management, workflows, construction scheduling, process involvement, and reporting.
Cityworks can be integrated with e-Builder using API calls and webhooks application triggers. This provides additional benefits of budget visibility, workflow integration, and a spatial view of projects and work activities.
Trimble + Cityworks Figure 5 - Vegetation Manager—Operational Manager Exhibit B - Proposal06/11/2024 C7 338 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM TRIMBLE + CITYWORKS | ATTACHMENT 5-5 Trimble + Cityworks Figure 6 - e-Builder—Projects and work activities POWER looks forward to discussing these and other innovative approaches to the City’s Work and Asset Management implementation. POWER’s long history of implementations allows us to offer many best practices as well as advanced methods and applications for managing your assets.
Exhibit B - Proposal06/11/2024 C7 339 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM TRIMBLE + CITYWORKS | ATTACHMENT 5-6 CITYWORKS 15.8 SYSTEM SPECIFICATIONS
Last updated: December 2022)
Cityworks Database
Server
Specifications for a Database (Intel®) Server:
x Windows Server 2012 (64-bit)
x Windows Server 2012 R2 (64-bit)
x Windows Server 2016 (64-bit)
x Windows Server 2019 (64-bit)
x Windows Server 2022 (64-bit)
x 32 GB RAM (or better)
x Recent generation Intel Xeon®/ 4 core minimum server processor 3 GHz class or better–preferred) 8 core recommended when PLL or AMS users exceed 80 Server AMS-PLL
Client (User)
Specifications - 2D maps
Specifications for a PC (Intel®) Client:
x Recent generation business-class Intel Core® processor 3 GHz or better (max turbo frequency)
x 4 GB system RAM (or better); 8 GB optimal
x Windows 10 (32/64-bit)
x Firefox*
x Chrome*
x Edge* (Chromium-based)
For security purposes, Cityworks recommends keeping client browsers updated to the latest stable release. However, because browsers update frequently and without user prompting, if an issue arises that is determined to be the result of a browser update, we will endeavor to address it as we would any other issue of similar nature.
AMS-PLL Client (User)
Specifications -
3D maps
AMS-PLL Application
Server
40 users)
Specifications for a PC (Intel®) Client
x Recent generation performance-class Intel Core® hyper-threading processor 4 GHz or better (max turbo frequency)
x 8 GB system RAM; 16 GB optimal
x Dedicated graphics processor with 4 GB of dedicated RAM; 8 GB or more optimal
x Windows 10 (64-bit)
x Firefox*
x Chrome*
x Edge* (Chromium-based)
For security purposes, Cityworks recommends keeping client browsers updated to the latest stable release. However, because browsers update frequently and without user prompting, if an issue arises thatis determined to be the result of a browser update, we will endeavor to address it as we would any other issue of similar nature.
Specifications for an Application (Intel®) Server:
x Windows Server 2016 (64-bit), IIS 10.x
x Windows Server 2019 (64-bit), IIS 10.x
x Windows Server 2022 (64-bit), IIS 10.x
Exhibit B - Proposal06/11/2024 C7 340 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM TRIMBLE + CITYWORKS | ATTACHMENT 5-7 x 16 GB RAM (or better)
x Recent generation Intel Xeon®/ 2 core server processor 3 GHz class (4 core preferred; optimize processor selection on single-threaded performance) x Application can consume 1 GB + of disk space (500 MB on system drive) x .NET 4.8 Framework is required for the Cityworks application server as well as the GIS server if the Cityworks SOE is used
x Crystal Reports Runtime service pack 26 or later is required Cityworks does not provide disk space requirements because it is dependent on factors like the size and quantity of attachments and map images.
AMS-PLL Application
Server
80 users)
Specifications for an Application (Intel®) Server:
x Windows Server 2016 (64-bit), IIS 10.x
x Windows Server 2019 (64-bit), IIS 10.x
x Windows Server 2022 (64-bit), IIS 10.x
x 32 GB RAM (or better)
x Recent generation Intel Xeon®/ 2 core server processor 3 GHz class (4 core preferred; optimize processor selection on single-threaded performance) x Application can consume 1 GB + of disk space (500 MB on system drive) x .NET 4.8 Framework is required for the Cityworks application server as well as the GIS server if the Cityworks SOE is used
x Crystal Reports Runtime service pack 26 or later is required Cityworks does not provide disk space requirements because it is dependent on factors like the size and quantity of attachments and map images.
Cityworks add-ons Cityworks Utilities interface for pavement management x PAVER versions 5.3.7–6.5.7
Pavement Management 1.0 app
x PAVER version 7.x
Cityworks Utilities interface for CCTV
x PACP version 7.0
Supported Esri Platforms Esri Enterprise Platforms: 10.6, 10.6.1, 10.7.1, 10.8, 10.8.1, 10.9, 10.9.1, and 11.0 Cityworks 15.8.3 and newer)
Esri Workgroup Platforms: 10.6, 10.6.1, 10.7.1, 10.8, 10.8.1, 10.9, 10.9.1, and 11.0 Cityworks 15.8.3 and newer)
Supported RDBMS
Platforms
Oracle 19c, SQL Server 2014, SQL Server 2016, SQL Server 2017, and SQL Server 2019 Supported RDBMS
Express Platforms
SQL Server Express 2014, SQL Server Express 2016, SQL Server Express 2017, and SQL Express 2019
Cityworks will continue to provide support for Oracle-based implementations while following Oracle’s projected support version timelines.
Exhibit B - Proposal06/11/2024 C7 341 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM TRIMBLE + CITYWORKS | ATTACHMENT 5-8 Please understand that Cityworks cannot support any environment not supported by the vendors of the operating systems, RDBMSs, or web servers. Please ensure your organization maintains a supported version of Oracle to ensure continued Cityworks Support. If your organization is running one of the Oracle versions that will soon be deprecated, please consider upgrading to Oracle Database version 19c to obtain the longest possible support lifetime. Contact Cityworks for additional information.
Esri Platform Notes Feature Access via a map service requires the GIS data to be stored in an ArcSDE geodatabase or ArcGIS DataStore—a file geodatabase is not sufficient here. For more information about how AMS/PLL provides comprehensive access to the geodatabase, contact Cityworks for more information.
Exhibit B - Proposal06/11/2024 C7 342 of 391
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM TRIMBLE + CITYWORKS | ATTACHMENT 5-9 Ex
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM TRIMBLE + CITYWORKS | ATTACHMENT 5-10 Ex
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0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 6-0 Attachment 6
Cityworks Release History
Exhibit B - Proposal06/11/2024 C7 345 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS RELEASE HISTORY | ATTACHMENT 6-1 CITYWORKS 15.8.X
Cityworks 15.8.4: February 2023
Cityworks 15.8.3: November 2022
Cityworks 15.8.2: August 2022
Cityworks 15.8.1: June 2022
Cityworks 15.8: April 2022
CITYWORKS 15.7.X
Cityworks 15.7.8: January 2023
Cityworks 15.7.7: July 2022
Cityworks 15.7.6: February 2022
Cityworks 15.7.5: January 2022
Cityworks 15.7.3: October 2021
Cityworks 15.7.2: July 2021
Cityworks 15.7.1: April 2021
Cityworks 15.7: April 2021
CITYWORKS 15.6.X
Cityworks 15.6.9: June 2022
Cityworks 15.6.8: March 2022
Cityworks 15.6.7: December 2021
Cityworks 15.6.6: July 2021
Cityworks 15.6.5: June 2021
Cityworks 15.6.4: April 2021
Cityworks 15.6.3: January 2021
Cityworks 15.6.2: January 2021
Cityworks 15.6.1: October 2020
Cityworks 15.6: September 2020
CITYWORKS 15.5.X
Cityworks 15.5.8: May 2021
Cityworks 15.5.7: December 2020
Cityworks 15.5.6: October 2020
Cityworks 15.5.5: May 2020
Cityworks 15.5.4: March 2020
Cityworks 15.5.3: February 2020
Cityworks 15.5.2: December 2019
Cityworks 15.5.1: December 2019
Cityworks 15.5: September 2019
CITYWORKS 15.4.X
Cityworks 15.4.8: July 2020
Cityworks 15.4.7: May 2020
Cityworks 15.4.6: March 2020
Cityworks 15.4.5: January 2020
Cityworks 15.4.4: October 2019
Cityworks 15.4.3: October 2019
Cityworks 15.4.2: May 2019
Cityworks 15.4.1: March 2019
Cityworks 15.4: January 2019
CITYWORKS 15.3.X
Cityworks 15.3.7: March 2020
Cityworks 15.3.6: October 2019
Cityworks 15.3.5: May 2019
Cityworks 15.3.4: February 2019
Cityworks 15.3.3: October 2018
Cityworks 15.3.2: September 2018
Cityworks 15.3.1: August 2018
Attachment 6 – Cityworks Release
History
Exhibit B - Proposal06/11/2024 C7 346 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS RELEASE HISTORY | ATTACHMENT 6-2 Cityworks 15.3: July 2018
CITYWORKS 15.2.X
Cityworks 15.2.14: October 2019
Cityworks 15.2.13: August 2019
Cityworks 15.2.12: January 2019
Cityworks 15.2.11: November 2018
Cityworks 15.2.10: November 2018
Cityworks 15.2.9: October 2018
Cityworks 15.2.8: July 2018
Cityworks 15.2.7: June 2018
Cityworks 15.2.6: April 2018
Cityworks 15.2.5: January 2018
Cityworks 15.2.4: December 2017
Cityworks 15.2.3: October 2017
Cityworks 15.2.2: October 2017
Cityworks 15.2.1: September 2017
Cityworks 15.2: September 2017
CITYWORKS 15.1.X
Cityworks 15.1.8: March 2019
Cityworks 15.1.7: October 2017
Cityworks 15.1.6: October 2017
Cityworks 15.1.5: August 2017
Cityworks 15.1.4: June 2017
Cityworks 15.1.3: May 2017
Cityworks 15.1.2: February 2017
Cityworks 15.1—Platform 4.1: June 2016
CITYWORKS 2015
Cityworks 2015 SP7: October 2017
Cityworks 2015 SP6: August 2017
Cityworks 2015 SP5: June 2017
Cityworks 2015 SP4: February 2017
Cityworks 2015 SP3: September 2016
Cityworks 2015 SP2: May 2016
Cityworks 2015 SP1: February 2016
Cityworks 2015: December 2015
CITYWORKS 2014
Cityworks 2014 SP9: September 2016
Cityworks 2014 SP8: August 2016
Cityworks 2014 SP7: July 2016
Cityworks 2014 SP6: March 2016
Cityworks 2014 SP5: October 2015
Cityworks 2014 SP4: July 2015
Cityworks 2014 SP3: April 2015
Cityworks 2014 SP2: February 2015
Cityworks 2014 SP1: December 2014
Cityworks 2014: August 2014
CITYWORKS 2013
Cityworks 2013 SP6: January 2015
Cityworks 2013 SP5: November 2014
Cityworks 2013 SP4: September 2014
Cityworks 2013 SP3: January 2014
Cityworks 2013 SP2: December 2013
Cityworks 2013 SP1: September 2013
Cityworks 2013 Revision 1 (R1): July 2013
Cityworks 2013: April 2013
CITYWORKS 2012.1
Cityworks 2012.1 SP5: September 2013
Cityworks 2012.1 SP4: June 2013
Cityworks 2012.1 SP3: April 2013
Cityworks 2012.1 SP2: December 2012
Cityworks 2012.1 SP1: October 2012
Cityworks 2012.1: September 2012
Exhibit B - Proposal06/11/2024 C7 347 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS RELEASE HISTORY | ATTACHMENT 6-3 CITYWORKS 2012
Cityworks 2012 SP4: November 2012
Cityworks 2012 SP3: September 2012
Cityworks 2012 SP2: June 2012
Cityworks 2012 SP1: April 2012
Cityworks 2012: February 2012
ADMIN
Admin 2.2: December 2022
Admin 2.1: June 2022
Admin 2.0: April 2022
Admin 1.1: September 2021
Admin 1.0: April 2021
CITYWORKS ANALYTICS
Cityworks Analytics 4.0: May 2021
Cityworks Analytics 3.0: October 2018
Cityworks Analytics 2.0: April 2016
CITYWORKS FOR EXCEL
Cityworks for Excel 3.0: August 2022
Cityworks for Excel 2.0.1: February 2017
Cityworks for Excel 2.0: October 2016
Cityworks for Excel 1.0: October 2016
MOBILE APPS
Mobile apps 11.2: February 2023
Mobile apps 11.1.1 (Android only): August 2022
Mobile apps 11.1: July 2022
Mobile apps 11.0: April 2022
Mobile apps 10.4: December 2022
Mobile apps 10.3: May 2022
Mobile apps 10.2: December 2021
Mobile apps 10.1: August 2021
Mobile apps 10.0: April 2021
Mobile apps 9.5: October 2022
Mobile apps 9.4: December 2021
Mobile apps 9.3: October 2021
Mobile apps 9.2: June 2021
Mobile apps 9.1: April 2021
Mobile apps 9.0: September 2020
Mobile apps 8.5: May 2021
Mobile apps 8.4: February 2021
Mobile apps 8.3.1: September 2020
Mobile apps 8.3: September 2020
Mobile apps 8.2: May 2020
Mobile apps 8.1: November 2019
Mobile apps 8.0: September 2019
Mobile apps 7.6: August 2021
Mobile apps 7.5: February 2021
Mobile apps 7.3: November 2019
Mobile apps 7.2.1 (iOS only): September 2019
Mobile apps 7.2: September 2019
Mobile apps 7.1: April 2019
Mobile apps 7.0.1 (iOS only): March 2019
Mobile apps 7.0: January 2019
Mobile apps 6.3: July 2019
Mobile apps 6.2: March 2019
Mobile apps 6.1: November 2018
Mobile apps 6.0: July 2018
Mobile apps 5.6: July 2019
Mobile apps 5.5: March 2019
Mobile apps 5.4: November 2018
Mobile apps 5.3: July 2018
Mobile apps 5.2: April 2018
Mobile apps 5.1.1: March 2018
Mobile apps 5.1: January 2018
Mobile apps 5.0: September 2017
Mobile native apps 4.5: July 2018
Mobile apps 4.4: April 2018
Mobile apps 4.3: November 2017
Exhibit B - Proposal06/11/2024 C7 348 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS RELEASE HISTORY | ATTACHMENT 6-4 Mobile apps 4.2: June 2017
Mobile apps 4.0.1: November 2016
Mobile apps 3.5: November 2017
Mobile apps 3.4: December 2016
Mobile apps 3.3: November 2016
Mobile apps 3.2: August 2016
Mobile apps 3.1: April 2016
Mobile apps 3.0: December 2015
Mobile apps 2014.5: August 2016
Mobile apps 2014.4: March 2016
Mobile apps 2014.3: October 2015
Mobile apps 2014.2: August 2015
Mobile apps 2014.1: July 2015
OPERATIONAL INSIGHTS
Operational Insights 2.3: May 2022
Operational Insights 2.2: May 2021
Operational Insights 2.1: September 2020
Operational Insights 2.0: November 2019
Operational Insights 1.3: January 2019
Operational Insights 1.2: July 2018
Operational Insights 1.1: March 2018
Cityworks Insights 1.0: September 2017
OPX
OpX 3.0: August 2022
OpX 2.0: June 2022
OpX 1.1: October 2021
OpX 1.0: July 2021
PAVEMENT MANAGEMENT
Pavement Management 1.0: May 2019
PUBLIC ACCESS
Public Access 6.0: December 2022
Public Access 5.3: April 2022
Public Access 5.2.1: August 2021
Public Access 5.2: May 2021
Public Access 5.1.1: June 2021
Public Access 5.1: September 2020
Public Access 5.0.3: September 2020
Public Access 5.0.2: April 2020
Public Access 5.0.1: March 2020
Public Access 5.0: September 2019
Public Access 4.3: October 2019
Public Access 4.2: April 2019
Public Access 4.1: January 2019
Public Access 4.0: July 2018
Public Access 3.1.2: December 2018
Public Access 3.1: March 2018
Public Access 3.0.1: October 2017
Public Access 3.0: August 2017
Public Access 2.1.3: August 2017
Public Access 2.1.2: May 2017
Public Access 2.1.1: May 2017
Public Access 2.1: June 2016
Public Access 2.0: December 2015
RESPOND
Respond 4.3: March 2023
Respond 4.2: November 2022
Respond 4.1: August 2022
Respond 4.0: April 2022
Respond 3.4: November 2021
Respond 3.3: June 2021
Respond 3.2: March 2021
Respond 3.1: December 2020
Respond 3.0: September 2020
Respond 2.2: April 2020
Exhibit B - Proposal06/11/2024 C7 349 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS RELEASE HISTORY | ATTACHMENT 6-5 Respond 2.1: January 2020
Respond 2.0: September 2019
Respond 1.7: May 2019
Respond 1.6.1: February 2019
Respond 1.6: January 2019
Respond 1.5: July 2018
Respond 1.4.1: March 2018
Respond 1.4: December 2017
Respond 1.3: August 2017
Respond 1.2: June 2017
Respond 1.1: August 2016
Respond 1.0: December 2015
SAVED SEARCH TO QUERY MIGRATION
TOOL
Saved Search to Query Migration Tool: June 2022
SINGLE SIGN-ON
Single Sign-on 1.3: May 2019
Single Sign-on 1.2: April 2018
Single Sign-on 1.0: April 2016
STOREROOM
Storeroom 2.3: April 2022
Storeroom 2.2: July 2021
Storeroom 2.1.1: January 2021
Storeroom 2.1: September 2020
Storeroom 2.0.1: May 2020
Storeroom 2.0: January 2019
Storeroom 1.3: May 2019
Storeroom 1.2: January 2019
Storeroom 1.1.1: September 2018
Storeroom 1.1: July 2018
Storeroom 1.0: March 2018
STYLE
Style 1.5.1: April 2022
Style 1.5: November 2021
Style 1.4: April 2021
Style 1.3: September 2020
Style 1.2: November 2019
Style 1.1: January 2019
Style 1.0: July 2018
WEB MAP MANAGER
Web Map Manager 2.0: October 2022
Web Map Manager 1.3: September 2021
Web Map Manager 1.2: May 2020
Web Map Manager 1.1: January 2019
Web Map Manager 1.0: September 2017
WORKLOAD
Workload 2.3: November 2022
Workload 2.2: May 2022
Workload 2.1: April 2020
Workload 2.0: February 2020
Workload 1.2: September 2019
Workload 1.1: March 2018
Workload 1.0: January 2018
Exhibit B - Proposal06/11/2024 C7 350 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM ATTACHMENT 7-0 Attachment 7
Cityworks Qualifications and Modifications
Exhibit B - Proposal06/11/2024 C7 351 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS' QUALIFICATIONS AND MODIFICATIONS | ATTACHMENT 7-1 Vista, CA – Legal Review RFP 23-28 – Land Management System (LMS) and Work Order/Asset Management Systems (WAMS) including implementation Services
5.2.4 (2.5) – EXCEPTION: Azteca Systems, LLC is a wholly owned subsidiary of Trimble Inc. and has been implementing Cityworks software for over 30 years. Revenues and profits for Trimble Inc. can be found at https://investor.trimble.com/ , and are updated when required by law. As a publicly held company, revenue generated by implementation of Cityworks software or individual units, is not publicly shared.
5.2.11 – NOTE: We need to make sure we include a copy of the Trimble T&C’s with our proposal.
7.8 – EXCEPTION: Azteca Systems, LLC (“Azteca”) is providing a Commercial off the Shelf (“COTS”) software application (as a third-party Software developer) and cannot typically negotiate the terms for usage of the Cityworks software, incorporate the RFP, or agree to standard contract terms in the contract or license agreement with Azteca. Usage of the software is subject to the terms of the attached Trimble T&C’s, which govern the software, including all applicable warranty, maintenance, and support terms related to the software.
7.20 – EXCEPTION: Azteca is providing a COTS software application (as a third-party Software developer) and cannot typically negotiate the terms for usage of the Cityworks software, incorporate the RFP, or agree to standard contract terms in the contract or license agreement with Azteca. Usage of the software is subject to the terms of the attached Trimble T&C’s, which govern the software, including all applicable warranty, maintenance, and support terms related to the software.
7.23 – EXCEPTION: Azteca Systems, LLC (“Azteca”) is providing a Commercial off the Shelf (“COTS”) software application (as a third-party Software developer) and cannot typically negotiate the terms for usage of the Cityworks software, incorporate the RFP, or agree to standard contract terms in the contract or license agreement with Azteca. Usage of the software is subject to the terms of the attached Trimble T&C’s, which govern the software, including all applicable warranty, maintenance, and support terms related to the software.
Appendix A
Cover Sheet – EXCEPTION: Azteca is providing a COTS software application (as a third-party Software developer) and cannot typically negotiate the terms for usage of the Cityworks software, incorporate the RFP, or agree to standard contract terms in the contract or license agreement with Azteca. Usage of the software is subject to the terms of the attached Trimble T&C’s, which govern the software.
NOTE: as indicated on the Appendix A Cover Sheet, we need to indicate our exception to their agreement in our cover letter.
6.1 – EXCEPTION: Azteca is not prepared to execute the Professional Service Agreement as written. Azteca is providing a COTS software application (as a third-party Software developer) and cannot typically negotiate the terms for usage of the Cityworks software, incorporate the RFP, or agree to standard contract terms in the contract or license agreement with Azteca. Usage of the software is subject to the terms of the attached Trimble T&C’s, which govern the software.
6.2 – EXCEPTION: Azteca is not prepared to execute the Professional Service Agreement as written. Azteca is providing a COTS software application (as a third-party Software developer) and cannot typically negotiate the terms for usage of the Cityworks software, incorporate the RFP, or agree to standard contract terms in the Attachment 7 – Cityworks
Qualifications and Modifications
Exhibit B - Proposal06/11/2024 C7 352 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS' QUALIFICATIONS AND MODIFICATIONS | ATTACHMENT 7-2 contract or license agreement with Azteca. Usage of the software is subject to the terms of the attached Trimble T&C’s, which govern the software.
9.1 – EXCEPTION: Azteca is not prepared to execute the Professional Service Agreement as written. Azteca is providing a COTS software application (as a third-party Software developer) and cannot typically negotiate the terms for usage of the Cityworks software, incorporate the RFP, or agree to standard contract terms in the contract or license agreement with Azteca. Usage of the software is subject to the terms of the attached Trimble T&C’s, which govern the software.
Contract for Professional Services
EXCEPTION: Azteca is not prepared to execute the Professional Service Agreement as written because the agreement contains provisions that are entirely inapplicable to Azteca and excludes critical provisions for a software license agreement. Azteca is providing a COTS software application (as a third-party Software developer) and cannot typically negotiate the terms for usage of the Cityworks software, incorporate the RFP, or agree to standard contract terms in the contract or license agreement with Azteca. Usage of the software is subject to the terms of the attached Trimble T&C’s, which govern the software.
Exhibit C - Insurance Requirements
Minimum Scope and Limit of Insurance – EXCEPTION: Azteca takes exception to CGL limits and automobile liability limits of $2,000,000 per occurrence, but can agree to $1,000,000 per occurrence. Azteca can agree to 2,000,000 per claim and in the aggregate for Professional liability insurance.
EXCEPTION: Azteca cannot agree to the following: “If the Contractor maintains higher limits than the minimums shown above, City requires and shall be entitled to coverage for the higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City.”
Deductibles and Self-insured Retentions – EXCEPTION: Azteca cannot agree to the following: “At the option of City, either: the Contractor shall cause the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects City, its officers, officials, employees, and volunteers; or the Contractor shall provide a financial guarantee satisfactory to City guaranteeing payment of losses and related investigations, claim administration, and defense expenses.”
Other Insurance Provisions, para 1 – EXCEPTION: Azteca cannot agree to the following: “General liability coverage can be provided in the form of an endorsement to the Contractor’s insurance (at least as broad as ISO Form CG 20 10, CG 11 85 or both CG 20 10 and CG 20 37 forms if later revisions used), unless otherwise approved in advance by City.” Azteca will utilize a stand-alone CGL policy, it will not be part of a package policy. para 3 – EXCEPTION: Azteca cannot agree to the following due to limitations imposed by our insurers: “Each insurance policy required by this clause shall provide that coverage shall not be canceled, except with notice to City.”
Claims Made Policies – EXCEPTION: Azteca cannot agree to five years for the coverage terms in this section, but can agree to three years.
Verification of Coverage – EXCEPTION: Azteca cannot agree to the following: “City reserves the right to require complete, certified copies of all required insurance policies, including endorsements, required by these specifications, at any time.”
Special Risks or Circumstances – EXCEPTION: Azteca can only agree to this paragraph with the following additions (underlined): “City reserves the right to modify these requirements with a 45-day advance written notice to Contractor, including limits, based on the nature of the risk, prior experience, insurer, coverage, or Exhibit B - Proposal06/11/2024 C7 353 of 391
0241478 CITY OF VISTA LMS AND WAMS (3/16/23) AUS CC/VM CITYWORKS' QUALIFICATIONS AND MODIFICATIONS | ATTACHMENT 7-3 other circumstances. Should the contractor be unable or unwilling to accept the modified requirements, Contractor may terminate the contract for convenience.” Trimble T&C’s
NOTE: The responses to the RFP and listed exceptions are based upon our good faith effort to understand and interpret the functionality statements listed. Our answers and responses include qualifications, exceptions and clarifications with our intent being to represent the capabilities of Cityworks software truthfully and accurately.
Notwithstanding our best efforts to be accurate and truthful, these responses are not to be interpreted as a warranty for the software and services to be furnished for this project. Only the Trimble T&C’s with Azteca Systems, LLC can be binding for the software. The Trimble T&C’s, our standard agreement, has also been provided in our response to the RFP and may contain terms contrary to the RFP which would then need to be negotiated. We take a goodwill approach and reasonable position in negotiating terms and conditions to assure all parties are comfortable with the final governing document. We strive to be truthful and accurate in all of our responses. No response in the RFP should be construed to create a binding contract contrary to the terms of the agreed upon Trimble T&C’s or to exceptions set forth herein.
Moreover, the qualifications, exceptions and clarifiers may describe a particular function or feature that we expect to provide as part of a future software product offering. These will be clearly articulated as such. In that event, we are providing that information solely for your general information and not as contractual commitment. If you need us to make a commitment on a particular function or feature, we will be glad to discuss that on a case-by-case basis, and to include whatever terms are mutually agreed upon in the final written agreement.
Cityworks’ Exceptions to the City of Vista’s Contract for Non-Construction Professional Services