Agenda packet — West Sacramento City Council, September 9, 2026 (part 4 of 5)

Attachment 1
Proposer's Name:
1/week 2/week 3/week 4/week 5/week 6/week
32-Gallon Cart $32.58 $65.15 $97.73 $130.30 $162.88 $195.46 64-Gallon Cart $40.44 $80.89 $121.33 $161.78 $202.22 $242.67 96-Gallon Cart $51.61 $103.21 $154.82 $206.42 $258.03 $309.63 1-CY Bin $87.84 $175.67 $263.51 $351.35 $439.18 $527.02

1.5-CY Bin $131.81 $263.62 $395.43 $527.24 $659.05 $790.86 2-CY Bin $175.66 $351.32 $526.98 $702.64 $878.30 $1,053.96 3-CY Bin $263.50 $526.99 $790.49 $1,053.98 $1,317.48 $1,580.98 4-CY Bin $351.33 $702.67 $1,054.00 $1,405.33 $1,756.66 $2,108.00 6-CY Bin $526.99 $1,053.98 $1,580.98 $2,107.97 $2,634.96 $3,161.95 5 - 10 units (1 x 96 gal, or equivalent) Bundled
11 - 20 units (2 x 96 gal, or equivalent) Bundled
21 - 40 units (4 x 96 gal, or equivalent) Bundled
41 - 100 units (6 x 96 gal, or equivalent) Bundled
100 + units (8 x 96 gal, or equivalent) Bundled
32-Gallon Cart $13.35 $26.70 $40.05 $53.40 $66.75 $80.10 64-Gallon Cart $16.57 $33.15 $49.72 $66.30 $82.87 $99.45 96-Gallon Cart $21.15 $42.30 $63.45 $84.60 $105.74 $126.89 1-CY Bin $36.00 $71.99 $107.99 $143.99 $179.99 $215.98

1.5-CY Bin $54.02 $108.04 $162.06 $216.07 $270.09 $324.11 2-CY Bin $71.99 $143.98 $215.96 $287.95 $359.94 $431.93 3-CY Bin $107.99 $215.97 $323.96 $431.94 $539.93 $647.91 4-CY Bin $143.98 $287.96 $431.95 $575.93 $719.91 $863.89 6-CY Bin $215.97 $431.94 $647.91 $863.88 $1,079.85 $1,295.82 Additional Bulky Waste Collection Service per cubic yard / per large item $86.25
Additional HHW pick up ( At Your Door ) per occurrence $229.99 Kitchen Pail Replacement per occurrence $10.00
Recycling Contamination Fee (cart) per occurrence $28.74 Recycling Contamination Fee (bin) per occurrence $85.39 Organics Contamination Fee (cart) per occurrence $28.74 Organics Contamination Fee (bin) per occurrence $85.39
Overage Fee (cart) per occurrence $25.61
Overage Fee (bin) per occurrence $75.00
Extra Pick up Fees (Service Day) per occurrence $46.37
Extra Pick up Fees (Non-Service Day) per occurrence $143.74 Late Fee Monthly Balance
past 60 days 7.5%
Multi-family Dwelling Organics (Additional Containers or Frequency) Multi-Family Dwelling Other / Additional Services
Multi-family Dwelling Recycling - Unit-Based. Standard Universal Service.

Multi-family Dwelling Recycling (Additional Containers or Frequency) Multi-family Dwelling Organics - Unit-Based. Standard Universal Service.

Rate Schedule Effective 7/1/2027 (10-Year Term)
Multi-Family Garbage (Garbage rate is a bundled rate that includes the minimum volume equivalencies of Recycling and Organic Waste Containers based on the number of dwelling units, as outlined below) Service Descriptions
Collection Frequency
GreenWaste Recovery, LLC
Form J, Tab B: Multi-Family Dwelling Maximum Service Rates TAB B MFD Rates

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Attachment 1
Proposer's Name:
1/week 2/week 3/week 4/week 5/week 6/week
32-Gallon Cart $32.57 $65.13 $97.70 $130.26 $162.83 $195.40 64-Gallon Cart $40.43 $80.86 $121.30 $161.73 $202.16 $242.59 96-Gallon Cart $51.59 $103.18 $154.77 $206.36 $257.95 $309.54 1-CY Bin $86.67 $173.33 $260.00 $346.67 $433.33 $520.00

1.5-CY Bin $129.99 $259.97 $389.96 $519.94 $649.93 $779.92 2-CY Bin $173.32 $346.64 $519.96 $693.28 $866.60 $1,039.92 3-CY Bin $259.99 $519.97 $779.96 $1,039.94 $1,299.93 $1,559.92 4-CY Bin $346.65 $693.31 $1,039.96 $1,386.61 $1,733.26 $2,079.92 6-CY Bin $433.31 $866.61 $1,299.92 $1,733.22 $2,166.53 $2,599.83 32-Gallon Cart $51.59 $103.18 n.a n.a n.a n.a
64-Gallon Cart $51.59 $103.18 n.a n.a n.a n.a
96-Gallon Cart $51.59 $103.18 n.a n.a n.a n.a
1-CY Bin $86.67 $173.33 $260.00 $346.67 $433.33 $520.00

1.5-CY Bin $129.99 $259.97 $389.96 $519.94 $649.93 $779.92 2-CY Bin $173.32 $346.64 $519.96 $693.28 $866.60 $1,039.92 3-CY Bin $259.99 $519.97 $779.96 $1,039.94 $1,299.93 $1,559.92 4-CY Bin $346.65 $693.31 $1,039.96 $1,386.61 $1,733.26 $2,079.92 6-CY Bin $433.31 $866.61 $1,299.92 $1,733.22 $2,166.53 $2,599.83 20-Gallon Cart $32.57 $65.13 $97.70 $130.26 $162.83 $195.40 32-Gallon Cart $32.57 $65.13 $97.70 $130.26 $162.83 $195.40 64-Gallon Cart $40.43 $80.86 $121.30 $161.73 $202.16 $242.59 96-Gallon Cart $51.59 $103.18 $154.77 $206.36 $257.95 $309.54 1-CY Bin $86.67 $173.33 $260.00 $346.67 $433.33 $520.00

1.5-CY Bin $129.99 $259.97 $389.96 $519.94 $649.93 $779.92 2-CY Bin $173.32 $346.64 $519.96 $693.28 $866.60 $1,039.92 32-Gallon Cart $32.57 $65.13 $97.70 $130.26 $162.83 $195.40 64-Gallon Cart $40.43 $80.86 $121.30 $161.73 $202.16 $242.59 96-Gallon Cart $51.59 $103.18 $154.77 $206.36 $257.95 $309.54 1-CY Bin $86.67 $173.33 $260.00 $346.67 $433.33 $520.00

1.5-CY Bin $129.99 $259.97 $389.96 $519.94 $649.93 $779.92 2-CY Bin $173.32 $346.64 $519.96 $693.28 $866.60 $1,039.92 3-CY Bin $259.99 $519.97 $779.96 $1,039.94 $1,299.93 $1,559.92 4-CY Bin $346.65 $693.31 $1,039.96 $1,386.61 $1,733.26 $2,079.92 6-CY Bin $433.31 $866.61 $1,299.92 $1,733.22 $2,166.53 $2,599.83 32-Gallon Cart $32.57 $65.13 $97.70 $130.26 $162.83 $195.40 64-Gallon Cart $40.43 $80.86 $121.30 $161.73 $202.16 $242.59 96-Gallon Cart $51.59 $103.18 $154.77 $206.36 $257.95 $309.54 1-CY Bin $86.67 $173.33 $260.00 $346.67 $433.33 $520.00

1.5-CY Bin $129.99 $259.97 $389.96 $519.94 $649.93 $779.92 2-CY Bin $173.32 $346.64 $519.96 $693.28 $866.60 $1,039.92 GreenWaste Recovery, LLC
Form J, Tab C: Commercial Maximum Service Rates
Rate Schedule Effective 7/1/2027 (10-Year Term)
Commercial Garbage (Garbage rate is a bundled rate that includes 1x/week collection of (1) 96-Gallon Recycling and (1) 32-Gallon Organic Waste )
Service Descriptions
Collection Frequency
Commercial Recycling (Non-Exclusive, but Maximum Rates will be approved for Contractor) Commercial Organic Waste (Green Waste and Food Waste) (Non-Exclusive, but Maximum Rates will be approved for Contractor) See additional rates tab
Commercial Other / Additional Services
Commercial Yard Waste Only (if applicable) (Non-Exclusive, but Maximum Rates will be approved for Contractor) Commercial Food Waste Only (if applicable) (Non-Exclusive, but Maximum Rates will be approved for Contractor) TAB C Commercial and Ind Rates

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Attachment 1
Proposer's Name:
1/week 2/week 3/week 4/week 5/week 6/week
Push Rate - 20 feet $3.84 $7.67 $11.51 $15.35 $19.19 $23.02 Push Rate - 50 feet $9.59 $19.19 $28.78 $38.37 $47.96 $57.56 Push Rate - 75 feet $14.39 $28.78 $43.17 $57.56 $71.95 $86.33 Push Rate - 100 feet $19.19 $38.37 $57.56 $76.74 $95.93 $115.11 Service Descriptions Frequency Proposed Rate
Stinger / Scout Service Fee Per Occurrence $46.37
Locking Cart / Bin, Lock on Gate Monthly $11.36
Trip Charge/Dry Run Per Occurrence $46.37
Restart of Service (auto resume fee) Per Occurrence $56.55 Setup Fee Per Occurrence $56.55
Delivery Charge Per Occurrence $47.92
Delivery Charge Commercial Carts Per Occurrence $47.92
Removal Per Occurrence $47.92
Cart / Bin Exchange Fee Per Occurrence $47.92
Recycling Contamination Fee (cart) Per Occurrence $25.61 Recycling Contamination Fee (bin) Per Occurrence $85.39 Organics Contamination Fee (cart) Per Occurrence $25.61 Organics Contamination Fee (bin) Per Occurrence $85.39
Overage Fee (cart) Per Occurrence $25.61
Overage Fee (bin) Per Occurrence $75.00
Emergency Services (Section 20.01) Per Hour $750.00
Extra Pick up Fees (Service Day) Per Occurrence $46.37
Extra Pick up Fees (Non-Service Day) Per Occurrence $143.74 Late Fee Monthly Balance
past 60 days 7.5%
Push Rate (Monthly)
Other Services
Rate Schedule Effective 7/1/2027 (10-Year Term)
Service Descriptions
Collection Frequency
GreenWaste Recovery, LLC
Form J, Tab D: Additional Services Maximum Service Rates Revised Form K
TAB D Additional Rates

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Attachment 1
Proposer's Name:

Number Each Price/Unit Number Each Price/Unit Number Each Price/Unit Front End Loader - N/A 4.00 $495,384.00 - N/A
Automated Side Loader 12.00 $509,399.00 - N/A - N/A
Scout Truck - N/A - N/A - N/A
Other (Cable Truck): - N/A - N/A - N/A
20-Gallon Cart - N/A - N/A - N/A
32-Gallon Cart 3,302.00 $39.75 67.00 $119.25 - N/A
64-Gallon Cart 25,662.00 $44.75 160.00 $134.25 - N/A
96-Gallon Cart 16,042.00 $49.75 458.00 $149.25 - N/A
1-CY Bin - N/A 104.00 $1,849.38 - N/A

1.5-CY Bin - N/A 22.00 $1,810.32 - N/A
2-CY Bin - N/A 286.00 $2,332.20 - N/A
3-CY Bin - N/A 263.00 $2,625.27 - N/A
4-CY Bin - N/A 387.00 $2,933.61 - N/A
6-CY Bin - N/A 155.00 $2,653.50 - N/A
Number Each Price/Unit Number Each Price/Unit Number Each Price/Unit Other (Shop Setup): - $1,160,228.38 - $1,160,228.38 - N/A Other (Back Office / Training / Onboarding /
Outreach): - $237,836.77 - $237,836.77 - N/A
Total Anticipated Startup Capital Costs - $9,588,571.64 - $6,613,644.73 - N/A GreenWaste Recovery, LLC
Form J, Tab E: Startup Capital Costs
Startup Capital Expenses
Capital Expense Description
Residential Commercial Roll-Off
Other Capital Expenses
Expense Description
Residential Commercial Roll-Off
Revised Form K
TAB E Startup Capital Costs

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Attachment 1
Proposer's Name:

Service Alternative Description Frequency Proposed Rate (insert additional service) Each Occurrence N/A
(insert additional service) Each Occurrence N/A
(insert additional service) Each Occurrence N/A
(insert additional service) Each Occurrence N/A
(insert additional service) Each Occurrence N/A
(insert additional service) Each Occurrence N/A
(insert additional service) Each Occurrence N/A
(insert additional service) Each Occurrence N/A
(insert additional service) Each Occurrence N/A
(insert additional service) Each Occurrence N/A
Agreement Exception Description Frequency Proposed Rate (insert exception and how the proposed Maximum Service Rates would be affec Each Occurrence N/A (insert exception and how the proposed Maximum Service Rates would be affec Each Occurrence N/A (insert exception and how the proposed Maximum Service Rates would be affec Each Occurrence N/A (insert exception and how the proposed Maximum Service Rates would be affec Each Occurrence N/A (insert exception and how the proposed Maximum Service Rates would be affec Each Occurrence N/A (insert exception and how the proposed Maximum Service Rates would be affec Each Occurrence N/A (insert exception and how the proposed Maximum Service Rates would be affec Each Occurrence N/A (insert exception and how the proposed Maximum Service Rates would be affec Each Occurrence N/A (insert exception and how the proposed Maximum Service Rates would be affec Each Occurrence N/A (insert exception and how the proposed Maximum Service Rates would be affec Each Occurrence N/A Agreement Exceptions
Rate Schedule Effective 7/1/2027 (10-Year Term)
Service Alternatives
GreenWaste Recovery, LLC
Form J, Tab F: Proposal Service Alternatives and Agreement Exceptions TAB F Service Alternatives

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Exhibit 2
Refuse Rate Index (RRI)
The Refuse Rate Index (RRI) Adjustment shall be calculated in the following manner:
• The Operating Costs of providing Collection Services in the Service Area shall be broken into the following three (3) RRI Categories:
o Disposal Fee
o Organic Materials Processing Fee
o All Other Operating Costs, which generally consist of:
 Labor:
• All administrative, officer, operation and maintenance salary accounts.
• Payroll tax accounts directly related to the above salary accounts.
• All employee benefit accounts including health insurance costs, workmen's compensation premiums, and retirement
plan costs.
 Fuel
 Vehicle Replacement:
• All Collection and Collection related vehicle depreciation accounts.
• All vehicle lease or rental accounts related to Collection or Collection related vehicles.
 Vehicle Maintenance:
 Miscellaneous:
• All other expense accounts related to the services provided under this Contract. This category includes all insurance (except for those listed under "Labor" above), including general liability, fire, truck damage, extended coverage and employee group medical and life; rent on property, truck licenses and permits; real and personal property taxes; telephone and other utilities; employee uniforms; safety equipment; general yard repairs and maintenance; office supplies; postage; trade association dues and subscription; advertising; and miscellaneous other expenses.

DRAFT 7/23/26 153
506
• Each RRI Category is then assigned a weighted percentage equal to that RRI Category's proportionate share of the total of the Operating Costs as shown for all RRI Categories.

RRI
Category
Index Percentage Change
Disposal
Fee
The per-ton tip fee charged at the
Approved Disposal Site.

Variable based on annual disposal
fees compared to total annual
gross operating expense
Organic
Materials
Processing
Fee
The per-ton tip fee charged at the
Approved Organic Materials
Processing Site.

Variable based on annual organic
material processing fees compared
to total annual gross operating
expense
All Other
Operating
Costs
Consumer Price Index for All Urban
Consumers: Water Sewer and
Trash Collection Services in U.S.

City Average (CUSR0000SEHG)
Variable based on annual “Other
Operating” costs compared to total
annual gross operating expense
Percentage Change
For the “Disposal Fee'' and "Organic Materials Processing Fee" RRI Categories, the percentage change will be calculated using the change in the per-ton tip fees between the prior July 1st and the tip fee that will be effective on the upcoming July 1st rate adjustment date.

The Consumer Price Index for All Urban Consumers: Water Sewer and Trash Collection Services in U.S. City Average (CUSR0000SEHG) is used to calculate the percentage change for All Other Operating Costs. The percentage change is calculated between the two previous subsequent 12-month periods ending September 30th. The percentage change between the average values from October 2025 to September 2026 and the average values from October 2026 to September 2027, for example, will serve as the basis for the first adjustment to the All Other Operating Costs component effective July 1, 2028.

Percentage Weight
The percentage weight for each RRI Category is then multiplied by the percentage change in each RRI Category's appropriate index to calculate a weighted percentage change for each RRI Category. The weighted percentage changes for each RRI Category are then added together to calculate the RRI Adjustment percentage to be used for adjusting the City-Approved Maximum Service Rates.

DRAFT 7/23/26 154
507
Example Calculation
Percentage Change
RRI Category July 1, 2026 July 1, 2027
Disposal Fee $72.61 $76.24
Percent Change 5%
Organic Materials Processing Fee $86.71 $91.05
Percent Change 5%
RRI Category October 2025 - September
2026 Avg
October 2026 - September
2027 Avg
All Other Operating Costs 313.43 324.56
Percent Change 3.55%

Percentage Weight
RRI Category Costs % of Total
Disposal Fee $2.25 million 15%
Organic Materials Processing Fee $2.25 million 15%
All Other Operating Costs $9 million 70%
$15 million 100%
Refuse Rate Index (RRI) Adjustment
RRI Category % Change Weight Weighted %
Change
Disposal Fee 2.35% 15% 0.35
Organic Materials
Processing Fee

2.35% 15% 0.35
All Other Operating Costs 3.55% 70% 2.485
Total Adjustment 3.185%
DRAFT 7/23/26 155
508
Exhibit 3
List of City Facilities and Service Levels
Address Garbage Recycling Organics
905 Fremont Blvd - Fire Dept. 96-gal 96-gal 96-gal
3585 Jefferson Blvd - Fire Dept. 2-96-gal 2-96-gal 32-gal 132 15th St. 2-yard 1x/wk 3 yard 1x/wk, &
96-gal cart 2x 96-gal
205 Stone Blvd- Sam Combs Park
Club (seasonal services) 64-gal 64-gal 96-gal
550 Jefferson Blvd – Police Station 3x 4-yard 1x/wk 2-yard 2x/wk 2-yard 1x/wk Memorial Park 3-yard 2x/wk 2-yard 1x/wk 0
1561 Harbor Blvd - Fire Dept. 3-yard 1x/wk 2-yard 1x/wk 32-gal 1110 W Capitol Ave - City Hall 4-yard 2x/wk 2x 4-yard 1x/wk 2 – 64-gal 1125 Riverbank Rd 1.5-yard 1x/wk 1-yard 1x/wk service to be assigned
1075 W Capitol Ave 2x 4-yard 1x/wk 2x 4-yard 1x/wk 64-gal 3650 Southport Pkwy 3-yard 2x/wk 2-yard 1x/wk service to be assigned
2040 Lake Washington Blvd - Fire
Dept. 4-yard 1x/wk 4-yard 1x/wk 96-gal
1 Raider Ln - High School 4-yard 3x/wk 4-yard 1/wk 64-gal Alice Norman Ball Fields 3-yard 1x/wk 0 0
Bryte Park 3-yard 1x/wk 0 0
1951 S. River Rd. - Parks
40-yard
3-yard 1x/wk
3-yard 1x/wk
40-yard wood
40-yard green
64-gal
4300 W Capitol Ave - Public Works 40-yard Service to be assigned
40-yard wood
64-gal
WTP – 400 N Harbor Blvd 3-yard 2-yard 32-gal
DRAFT 7/23/26 156
509
Exhibit 4
Collection Container Specifications
Cart Specifications.

All new or replacement Carts must be manufactured with a minimum twenty percent (20%) post-consumer recycled material content and come with a ten (10) year warranty against defects.

Carts must be constructed with material that resists deterioration from ultraviolet radiation and be incapable of penetration by household pets or small wildlife when lids are fully closed.

Contractor must provide Carts having an approximate volume of 20, 32, 64, and 96 gallons. Actual cart volume may vary by +/- 10% depending on manufacturer.

Carts must include wheels and handles that accommodate ease of movement by ablebodied persons, have heavy duty wheels, have attached hinged lids, and be designed to be resistant to inadvertent tipping due to high winds.

Carts must include lids that continuously overlap the Cart body so as to prevent the intrusion of rainwater and minimize odors. The lids should be of a design and weight so as to prevent the Cart body from tilting backward when flipping the lid open. Locking Carts available upon request at the Maximum Service Rates set forth in Exhibit 1 Carts must be capable of being lifted into the Collection Vehicle without damage or distortion under normal usage.

Carts must be hot-stamped in English and Spanish, embossed, or labeled/decaled with the company name, a unique identification number (i.e., a serial number for carts), weight limit, images of the type of materials to be Collected as well as materials unacceptable in the material stream, and a QR code or website url that links to the Recycling education landing page within the Contractor’s City-specific website for the City. Each Cart must include a conspicuous warning: “Not to be used for the disposal of hazardous, electronic, or universal waste.” All Carts shall also contain instructions for proper usage. If any of the above is accomplished via labels or decals, such labels or decals must be maintained and/or replaced as necessary throughout the Term to maintain a near new appearance. Decals/labels showing types of materials Collected in each Cart must be replaced annually.

Cart and lids must meet all applicable colors and labeling specifications as set forth by CalRecycle (i.e., blue = Recyclable Materials, black/gray = Garbage, green = yard waste/mixed DRAFT 7/23/26 157
510
Organic Waste or other color standards as determined by CalRecycle prior to the start of this Agreement) and as approved by the City, which may be limited to color-coding of the lid only.

Bin Specifications.

Bins must be constructed of heavy metal or heavy plastic and must be watertight, well painted, in good condition, and without rust or dents.

Bid lids must be constructed in such a fashion as to minimize the intrusion of rainwater and minimize odors. Locking bins will be provided upon request at the Maximum Service Rate set forth in Exhibit 1.

Wheels, forklift slots, and other appurtenances which are designed for movement, loading, or unloading of the Container, must be maintained in good repair.

Contractor must provide Bins having an approximate volume of 1, 2, 3, 4, and 6 cubic yards. Bins of volumes 1 through 4 must be on wheels.

Bins must have the name and phone number of Contractor on the exterior so as to be visible when the Bin is placed for use.

Each Bin must be labeled with a listing of materials that may and may not be placed in a particular Bin type, as well as a QR code or website url that links to the Recycling education landing page within the Contractor’s City-specific website for the City, and each Bin must include a conspicuous warning: “Not to be used for the disposal of hazardous, electronic, or universal waste.” Bins must be labeled in English and Spanish. Bin must be compliant with SB 806.

Bins must be capable of being lifted by the Collection Vehicle for service without damage under normal usage.

Bins must meet all applicable colors and labeling specifications as set forth by CalRecycle (i.e., blue = Recyclable Materials, black/gray = Garbage, green = yard waste/mixed Organic Waste or other color standards as determined by CalRecycle prior to the start of this Agreement).

Roll-off Container Specifications.

Roll-Off Containers must be constructed of heavy metal and must be watertight, well painted, in good condition, and without rust or dents. Roll-Off Containers must be constructed in such a fashion as to minimize the intrusion of rainwater and minimize odors.

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Wheels, forklift slots, and other appurtenances which are designed for movement, loading, or unloading of the Container, must be maintained in good repair.

Roll-off Containers shall be provided in sizes 10, 20, 30, and 40 cubic yards. Compactors shall be available in sizes 10, 20, 35, and 40 cubic yards. Contractor is obligated to provide covers for Roll-Off Containers per City Municipal Code. Containers must be compliant with SB 806.

Roll-Off Containers must have the name and phone number of Contractor on the exterior so as to be visible when the Container is placed for use.

Containers End of Life
Collection Containers must be recycled at the end of their useful life, with any and all usable components continuing to be reused.

Containers Purchase
Contractor shall report with its Agreement Year reporting, in accordance with Section 23.5.2.8, all new Carts and Bins purchased pursuant to this Agreement to its address within the City and shall report all purchases of Carts and Bins under this Agreement as attributable to the City for sales tax purposes.

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Exhibit 5
Administrative Charges and Penalties
All dollar figures stated below shall increase annually by the RRI Adjustment Calculation in Section 6.3.

References to the following performance standards may or may not be specified elsewhere in this Agreement. The performance standards apply regardless.
1) Collection Reliability
PERFORMANCE STANDARD Administrative Charge Multiplier Reporting Frequency
1a
Start New Customer - For each failure to
commence service to a new Customer within seven
(7) Business Days from receiving required new startup items/paperwork from requesting Customer. $100.00 per incident
Doubled for every
additional five (5)
Business Days
Monthly
1b
Missed Collection - For each failure to collect
Garbage, Recyclable Materials, or Organic Waste
Container, or Clean-Up materials, Bulky Waste, or
On-Call-HHW, which has been properly set out for
Collection on the scheduled Collection day, and
where Contractor failed to Collect such Container
by the end of the next Workday after being notified,
unless missed Collection is reported after 12:00
pm, in which case within two (2) Workdays.
$100.00 per incident NA Monthly
1c
Residential Scheduled Service - Failure to fully
service 98% of regularly scheduled residential (SFD
and MFD) accounts each day on their schedule route
for each of the three
(3) residential commodities (Garbage, Recyclable
Materials, Organic Waste) as measured as a monthly
average.
$2,500 per month for each
non- compliant Service
Unit Type (Garbage,
Recyclable Materials,
Organic Waste)
NA Monthly
1d
Container Accessibility. Failure to resolve
Container accessibility issues with Service Recipients
per requirements set forth in Sections 10.1.9.1 and

11.1.9.1. $500.00 per incident NA Monthly
2) Collection Quality
PERFORMANCE STANDARD Administrative Charge Multiplier Reporting Frequency
2a Fluid Spills, Litter - For each occurrence of failure to properly clean up any Contractor-generated fluid
spills, trash, or litter, except when caused by weather conditions or Overage.
$300.00 per incident NA Monthly
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513
2b Untidy Collections - Accumulation of more than ten
(10) complaints per month regarding Carts left in
untidy conditions (e.g., Carts not left standing
upright, cart lids not closed, carts left in wrong
locations) per Section 9.1.7.
$300 per month $10 per complaint
beyond the first ten
(10) complaints.

Monthly
2c Repair of Private Property - For each occurrence
of failure to repair damage to property within 20 days
of the date the damage was reported. This would not
apply if Contractor has submitted the incident to their insurance company and the insurance company is
still investigating or processing payment.
$250.00 per incident NA Monthly
2d
Unauthorized Collection Hours - For each
occurrence of collecting Garbage, Recyclable
Materials, and Organic Waste during
unauthorized hours.
$300.00 per incident NA Monthly
3) Customer Service Responsiveness
PERFORMANCE STANDARD Administrative Charge Multiplier Reporting Frequency
3a Call Center Hours - Failure to maintain call center
hours as required by this Agreement. $300.00 per day NA Quarterly 3b Directing Calls to City - For each instance where
City receives a call from a Customer that reports that
the Contractor directed them to call the City for
requested information. This would only apply when
verified by Contractor call recordings.
$100.00 per call NA Quarterly
3c Average Speed of Answer (ASA) - For each month
where the ASA exceeds 3 minutes (180 seconds) $1,000.00 per month NA Quarterly 3d. Call Abandonment Rate - Failure to achieve call
abandonment rate below fifteen percent (15%) $1,000.00 per month NA Quarterly 3e. First Call Resolution Rate - Failure to
achieve first call resolution rate above 90%. $1,000.00 per month NA Quarterly 3f Respond to Complaint - For each failure to inform
Customer within one (1) Business Day of receipt of
the Complaint the action Contractor will take to
remedy a Complaint or reasonably work to resolve
complaint.
$300.00 per incident NA Quarterly
3g
Resolve Complaint - For each failure resolve a
Customer Complaint within three (3) Business Days. $300.00 per incident NA Quarterly DRAFT 7/23/26 161
514
3h New Container, Container Exchange, Container
Replacement, Container Repair - Failure to
provide new Container, or exchange, replace or
repair Container, within five (5) Business Days of
Customer request.
$50.00 per customer
Doubled for every
additional five (5)
Business Days Quarterly
4) Reporting and Noticing
PERFORMANCE STANDARD Administrative Charge Multiplier Reporting Frequency
4a Reports - Failure to submit to City all reports by the deadlines required under the provisions of this
Agreement, including corrective action plan as
detailed in Section 20.6.1.
$200.00 per day report is
overdue NA Monthly / Quarterly
/ Annual
4b Data - Failure to provide data, information, or
documentation required by this Agreement within the
timeframe stipulated herein, including but not limited
to data requested in Section 22.1.2.
$100 per day NA
Monthly / Quarterly
/ Annual
4c City Requests - Failure to respond to any City
request for data or information, as referenced in
Section 5.17, within five (5) Business Days of receipt
of the request.
$100 per day Ongoing
4d Payments - Failure to submit to City all payments by the deadlines required under the provisions of this
Agreement.
1% of the total amount due if fees are 1 – 10 days
late; and 10% of the total amount due if fees are
more than 10 days late.

Monthly
4e Diversion Documentation - Failure to provide City
with documentation verifying Diversion, as outlined in
Section 23.5.2.10.
$5,000 per year
Annual –
Agreement Year
5) Public Education & Diversion Guarantee
PERFORMANCE STANDARD Administrative Charge Multiplier Reporting Frequency
5a
Compliance Review – Failure to perform
Compliance Review and associated site visits per

21.3.5. $5,000 per incident NA
Annual - Calendar
Year
5b
Technical Assistance - Failure to perform a
minimum number of related actions per Section

21.4.1. $300 per number of site
visits less than 200 per year
$1000 per number of
comprehensive waste
analyses less than ten (10)
per year
$300 per number of C&D
Roll-Off Container site visits
less than five (5) per month
Monthly / Annual -
Agreement Year
5c
Route Reviews - Failure to perform Route Reviews
annually per Section 21.5.4. $20,000 per incident NA
Annual - Calendar
Year
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515
5d
Bundled Service and Minimum Service - Failure to
equip every Service Recipient with Garbage,
Recyclable Materials and Organic Waste Containers
in accordance with Sections 9.1.2, 9.1.3, 10.1.2, and

11.1.3)
Effective October 1, 2027.
$50 per Container per
Service Recipient per month
without all required
components Bundled
Service or Minimum Service
as listed on monthly Service
Recipient report. Nor
applicable if mandatory
service has been waived per
Section 1.69.

NA Monthly
5e
Contamination and Overages - Failure of
Contractor to follow Recyclable Materials and
Organic Waste Contamination and Overage
procedures as set forth under Section 5.12.
$500 per day for failure to
implement correction plan,
as mutually agreed upon by
parties following
identification of missed
standards
NA Quarterly
5f
Reuse Protocol – Failure to follow Reuse protocol as
outlined in Sections 9.4.5 and 10.4.8 per reporting
outlined in Section 23.4.2.13.
$1,000 for every quarter
where agreement is not
maintained with reuse
organization or where Bulky
Waste is landfilled when it
could have been reused or
Recycled.

NA Quarterly
5g
School Recycling Program – Failure to execute
School Recycling Program as outlined in Exhibit 10.
(Two visits per school required annually).
$500 per missed school visit
per year.

Unless proven that school
refused visit.

NA
Annual Agreement
Year
5h
Education and Outreach - Failure to develop
and/or distribute all required outreach materials
required under Section 21.4.2, including Quarterly
Newsletters, Available Services Notice and
Information, Annual Information, Outreach
Regarding Recyclability of Materials, and Outreach
Regarding Organic Waste.

Note: A delay in development or distribution and
subsequent exposure to this charge cannot be
caused by a delay in the City’s internal
review/approval process.
$5,000 per missed material
per occurrence.
10 Business Days to cure
NA
Monthly, Annual
Agreement Year
5i
Contract Staffing – Failure to maintain minimum
complement of personnel as outlined in Article 18.

Note: Should there be a temporary vacancy,
Contractor shall inform City in writing of interim
designee and Administrative Charge will not apply
for a maximum of three (3) months. Contractor may
seek longer term extension for uncontrollable
circumstances such as employees experiencing
FMLA, medical leave, etc.
$5,000 per unassigned
contract role per month. NA
NA
6) Operations
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516

PERFORMANCE STANDARD
Administrative
Charge
Multiplier Reporting
Frequency
6b
Commingling of Materials - Commingling
Recyclable Materials, Garbage, and/or Organic
Waste in any combination in any Collection
Vehicle load.
$1,000.00 per incident NA By next Business
Day
6c
Overweight Vehicles - For each instance of a
Collection Vehicle load exceeding the legal load
limit (Roll-Off Container loads excluded).
over 1,000 lbs = $100;
over 2,000 lbs. = $250.00;
Over 3,000 lbs = $1,000.00,
over 4,000 lbs = $2,000.00 +
one dollar ($1.00) for each
additional pound overweight
(i.e., 5,000 lbs = $3,000.00).

Covered under
Administrative
Charge amount
Quarterly
7) Facilities
PERFORMANCE STANDARD Administrative Charge Multiplier Reporting Frequency
7a
Landfilling Organic Waste or Recyclable
Materials - Disposal of Source Separated
Recyclable Materials or Organic Waste loads in a
landfill, except in the case where Designated
Processing Facility cannot or refuses to accept
load.
$1,000.00 per load NA Monthly
7b
Designated Disposal or Processing Site - Failure
to deliver loads to the Disposal Facility, Materials
Recovery Facility, or Organic Waste Processing
Facility, except in the case where Designated Facility
cannot or refuses to accept load.
$1,000.00 per load NA Monthly
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Exhibit 6
Transition Plan
Phase 1: Months 1-2 (June-July 2026)
In the first two months following the awarding of the contract, our Transition Team will lay the groundwork for a smooth transition. This phase will focus on administrative tasks, including placing orders for equipment and acquiring customer data. Specifically, our Transition Team will accomplish the following tasks in Phase 1:

Administrative & Contractual
• Negotiate and execute the Collection Agreement with the City of West Sacramento • Secure required insurance and bonds
• Finalize long-term lease for corporate yard location
• Finalize Transition Plan milestones and expectations with the City • Schedule and host bi-weekly transition meetings with the current collections service provider and lead City staff members
• Conduct monthly formal risk assessments to ensure all processes are on track for timely completion Customer Database and Routing
• Formally request customer information from the current collections service provider • Receive complete customer database from the current collections service provider, including service levels, billing information, and special requirements • Begin IT system configuration for West Sacramento
• Begin validation of data received from current collections service provider Operational Infrastructure
• Place container orders for delivery
• Place vehicle orders for delivery
• Begin operational upgrades and modifications of corporate yard • Confirm and execute processing facility agreements as needed • Disposal: Yolo County Central Landfill
• Organic Waste Processing: Yolo County Central Landfill Organic Waste operation • Materials Recovery: Cal-Waste MRF recyclables processing operation which will be transfer through L&D Landfill
• C&D Processing: Yolo County Central Landfill Construction and Demolition operation Phase 2: Months 3-8 (August 2026-January 2027)
Over the next six months, our Transition Team will dive deeper into each of the areas put in place in Phase

1. After receiving customer information, we will work to validate that information, set up our software systems to accommodate the data, and develop collection routes. After placing orders for equipment in Phase 1, this next phase will then see us receiving those orders and commissioning the equipment.

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Additionally, we will use this time to develop education materials for customer distribution. Throughout this phase, the following tasks will be completed:

Administrative & Contractual
• Continue bi-weekly transition meetings with the current collections service provider and lead City staff members
• Continue monthly formal risk assessments to ensure all processes are on track for timely completion
Customer Database and Routing
• Complete validation of all customer records and address data and reconcile this information in Tower through route audits
• Configure Tower billing and routing software system for West Sacramento operations • Develop optimized collection routes for residential, commercial, and multi-family sectors Operational Infrastructure
• Complete operational upgrades at the Fruitridge Corporate Yard • Monitor progress of container manufacturing to ensure that equipment will be available as needed • Begin receipt of collection vehicles
• Begin vehicle commissioning and technology installation, including GPS tracking and onboard cameras
• Finalize container graphics
o Labels in English and Spanish with images of acceptable and unacceptable materials for each container
o Include QR codes and website URLs linking to recycling education resources o Make Russian language resources available digitally as required by the Agreement • Begin container staging, including application of labels Customer & Community Outreach
• Develop education and outreach materials in English, Spanish, and Russian Phase 3: Months 9-10 (February-March 2027)
Phase 3 of the transition period will focus heavily on customer communication. During this phase, we will distribute our first customer outreach materials after they have been approved by the City. We will also continue to receive and commission the collection vehicles and containers needed for this operation.

Administrative & Contractual
• Continue bi-weekly transition meetings with the current collections service provider and lead City staff members
• Transition from monthly to bi-weekly formal risk assessments to ensure all processes are on track for timely completion
Operational Infrastructure
• Continue receipt of collection vehicles
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• Continue vehicle commissioning and technology installation, including GPS tracking and onboard cameras
• Finalize receipt, labeling, and staging of all containers Customer Outreach
• Finalize, prepare, and distribute Introductory Mailer • Full-color postcard announcing service transition; trilingual (English/Spanish/Russian); QR code to website
• Launch future West Sacramento website
Phase 4: Months 11-13 (April-June 2027)
Phase 4 encompasses the last three months of the transition period, when all final arrangements will be put in place. During this phase we will increase communication with customers, including verifying and inviting them to adjust their service levels. Multi-Family and commercial customers will be individually contacted with site visits and direct communications regarding their service needs. The results of this allow for the final completion of routes. Additionally, Phase 4 is when personnel will be hired, including displaced employees.

Administrative & Contractual
• Continue bi-weekly transition meetings with the current collections service provider and lead City staff members
• Transition from bi-weekly to weekly formal risk assessments to ensure all processes are on track for timely completion
• Begin customer service line operations
Workforce Readiness
• Begin displaced employee outreach
• Hire and train all required collection drivers, customer service representatives, route supervisors, and support staff (including displaced employees)
• Complete all employee certifications including CDL verification, safety training, and equipment operation
• Finalize route assignments
• Conduct route familiarization and dry runs for all drivers • Complete SB 1383 compliance training for all staff
Customer Database and Routing
• Configure billing system with approved Maximum Service Rates • Adjust subscription levels as indicated by customer responses to outreach • Test all billing and routing software functions
Operational Infrastructure
• Deploy full fleet of new collection vehicles meeting all contractual and sustainability specifications • Install all required vehicle technology including GPS tracking and onboard cameras DRAFT 7/23/26 167
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• Coordinate with subcontractor to deliver containers prior to service commencement • Deliver GreenWaste containers 15 to 30 days prior to service commencement • Coordinate with current hauler for removal of existing containers following final service day (June 30, 2027)
o For locations with limited space, GreenWaste will coordinate with current hauler for same-day removal and delivery
Commitment to Displaced Workers: GreenWaste is committed to retaining the current drivers and staff that are familiar with the West Sacramento community and have experience with the region and customers.

For the qualified displaced employees of the previous hauler, GreenWaste will:
• Offer employment to all qualified displaced employees of previous hauler • Retain displaced employees until such employees leave employment or are terminated for cause, per Section 18.1 of the Agreement
• Provide pay and benefit rates that meet or exceed previous hauler rates • Make wage, benefit, and job classification information available to the City, as required Outreach & Hiring Process:

Initial Contact (90 to 75 days prior to start date / April 2027):
• Request displaced worker contact information from WM, the incumbent hauler • Coordinate with human resources department
• Engage with local union leadership as applicable
• Host informational sessions for displaced workers
Recruitment (75 to 60 days prior to start date / April - May 2027):
• Conduct individual interviews with interested displaced employees • Verify qualifications, licenses, and employment history • Present employment offers pay and benefits meeting or exceeding current levels • For remaining positions not filled by displaced workers, recruit through job boards, community outreach, and workforce development partner
Customer Outreach
Residential Customers
• Distribute Service Verification Letters (90 days prior to start date, early April 2027) o Each customer will receive a personalized letter with current service levels o Customers will be invited to select new services, with multiple response options (online, phone, mail, email)
o All SFD customers will receive a standard three-cart set (garbage, recycling, organics) in sizes determined by their current service level with their current service provider, unless they request a change
• Follow-Up Mailing (75 days prior to start date, late April 2027) o Reminder to non-respondents
o Additional service verification opportunities
• Comprehensive Service Guide (45 days prior to start date, May 2027) o Booklet with service overview
o “What Goes Where” charts
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o SB 1383 requirements
o Collection schedules
o Customer service contact information
• Final Reminder (14 days prior to start date, June 2027) o Postcard confirming service start date
o Collection day reminder
o Customer service contact information
Multi-Family Dwelling (MFD) & Commercial Customers
• Dedicated account representatives will contact all MFD and Commercial customers to conduct service assessments and right-size their container configurations. • GreenWaste will conduct site visits for all commercial and MFD accounts to assess:
o Current service levels and container sizes
o Container enclosure dimensions and determine if there are any space and/or service constraints
o Access requirements for collection vehicles
o Recommendations for optimal service levels and container mix • Presentations to Homeowners Associations, schools, and civic groups City-Wide Outreach
• Coordination with local media for news coverage of service transition Phase 5: Post-Launch Monitoring & Support (July 2027-January 2028) We will implement a structured post-launch monitoring program to ensure that the service being provided meets our high-quality standards, and we will address any issues promptly.

First Week Intensive Support (July 1-7, 2027):
• Deploy additional supervisory staff on all routes
• Extend customer service hours to handle increased call volume • Daily debriefing with all route drivers
• Real-time communication with City staff on any service issues Route Optimization Period (Days 60-90):
• Analyze service data to identify route inefficiencies • Adjust routes based on actual service times and conditions • Address any recurring service issues or customer complaints • Fine-tune container placement and access procedures
Six-Month Assessment (January 2028):
• Comprehensive performance review with City staff
• Customer satisfaction assessment
• Review of all performance metrics against Agreement standards • Lessons learned documentation and process improvements DRAFT 7/23/26 169
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Coordination with Current Service Provider
Several of the above transition steps require close coordination with the incumbent service provider to ensure a smooth transition with minimal disruption to service recipients. GreenWaste will work closely with the current hauler to ease this transition and will inform the City of any delays or other issues that may arise. The following processes will require participation from the current service provider:

Customer Database Transfer:
• Week 1 Post-Award: Formal request to provide the complete customer database • Weeks 2-4: Secure encrypted transfer into GreenWaste staging environment Container Transition: GreenWaste will coordinate container removal and replacement with WM to minimize service disruption:
• Container Delivery Schedule: GreenWaste containers delivered 15 to 30 days prior to service commencement
• Existing Container Removal: Coordinated with the current hauler for removal following final service day (June 30, 2027)
• Space-Constrained Locations: For locations with limited space, GreenWaste will coordinate with the current hauler for same-day removal and delivery
• Memorandum of Understanding (MOU): GreenWaste intends to execute an MOU with the current hauler to facilitate coordination during the transition period Billing Transition:
• The current hauler will continue billing through June 30, 2027 • GreenWaste billing will commence July 1, 2027
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Exhibit 7
Collection Service Operations Plan
GreenWaste’s Collection Service Operations Plan details how GreenWaste will provide high-quality, reliable, and sustainable waste collection and diversion services to the West Sacramento community for the 10-year contract term, with two potential extensions of five years each.

Transition Staffing
GreenWaste is committed to onboarding, and dedicating, our West Sacramento-specific staff full-time to the City by no later than six months before the start of the contract to ensure adequate training, availability to the City for questions and collaborative planning, execution of transition-related action items, and proactive support for customers.

Vehicles
GreenWaste will supply an adequate number of collection vehicles with sufficient capacity to efficiently execute the tasks outlined in the Agreement. Additionally, GreenWaste will maintain an appropriate fleet of backup vehicles for each type of collection vehicle to address scheduled and unscheduled maintenance, service requests, complaints, and emergency situations. All collection vehicles will be new at the start of the Agreement and maintained so that they exhibit the aesthetic and cleanliness standards appropriate for the City of West Sacramento. At no time during the Agreement will collection vehicles be more than 10 years old. All such collection vehicles will be fueled by Renewable Natural Gas (RNG) and will be available in advance of the start of services, allowing for sufficient time to paint and label all vehicles to match GreenWaste’s collection fleet and will be equipped with safety and technology features described in this section.

Collection Equipment
Proposed Vehicle Fleet for West Sacramento
Type of Vehicle & Service Area
Chassis
Manufacturer &
Model
Body
Manufacturer
& Model
Year Useful
Life
No. of
Vehicles
No. of
Spares
Automated Side-loaders -
Residential
Mack Trucks LR
CNG
Heil Durapack
Python 2027 12.5
years
12 3
Front-loaders – Commercial Mack Trucks
TerraPro CNG Heil Half/Pack 2027 12.5
years
4 0*
Flatbed Truck – Bulky Reuse+ Mack MD642
CNG Marathon 2027 12.5
years
2 1
Supervisor & Outreach Vehicles Electric Vehicles 2027 12.5 years
2 0
Service Truck
F-350
Renewable
Diesel
Ford 2026 10
years
1 0
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*Spares will be sourced from our existing fleet and at no time will be over 10 years old. Spare Front-load Commercial vehicles will be utilized from our non-Franchised services should they be required. +Bin Delivery will be completed using Bulky/Reuse Flatbed trucks.

Vehicle Advantages
Compliance with Clean Fuel Requirements: GreenWaste is prepared to comply with clean fuel requirements by providing either CNG and/or electric vehicles. We will defer to the City’s decision and then provide a final vehicle procurement plan that outlines our approach to procuring the specific type of Zero Emission Vehicle (ZEV) or Battery Electric Vehicle (BEV). GreenWaste will coordinate with local utilities for renewable energy sourcing and install fueling stations for CNG/RNG or charging stations for electric fleets, as necessary to provide compliance and cost-effective fueling and charging operations. Fuel quality logs and emission testing records will be maintained for all collection vehicles, and routine and preventive maintenance will be scheduled to ensure clean fuel systems operate efficiently.

GreenWaste ensures that drivers are well-informed about the importance of adhering to emission standards and that practicing fuel-efficient driving can contribute to meeting CARB requirements. Mechanics are thoroughly trained on emissions control systems and how to identify and repair issues, as well as recordkeeping requirements. As CARB updates its standards, GreenWaste stays informed about new regulations and adjusts our fleet practices accordingly. We also retire and/or retrofit vehicles utilizing an approved phased approach, which has led to meeting early compliance dates.

RNG fuel significantly reduces greenhouse gas emissions and offers numerous benefits, including lower operating costs, quieter operations, improved energy security, extended vehicle lifespan, compliance with emissions regulations, an enhanced public image, and access to financial incentives.

Noise: GreenWaste ensures all collection vehicles meet federal, state, and local maximum noise standards, as we understand the importance of limiting noise in and near residential areas. Through resourceful and efficient routing, vehicle passes on streets are minimized and associated noise concerns are also greatly reduced. Furthermore, GreenWaste has collection vehicles tested annually to ensure noise levels are acceptable. Natural gas vehicles are significantly quieter than traditional diesel trucks, producing much lower engine noise during operation. Their smoother combustion process reduces vibration and sound, which is especially noticeable during idling, acceleration, and early-morning or late-night collections. This quieter performance helps minimize noise impacts in residential neighborhoods and improves overall community quality of life.

Road Impact: Waste collection vehicles have an inherent impact on the roads they travel. GreenWaste will work to mitigate those impacts through the following measures:
• Routing Efficiencies by optimizing routes, GreenWaste will minimize the distance traveled by each collection vehicle on every daily route. Routes will be optimized using GIS from ZignEx software.
• Weight Restrictions will be monitored by Supervisors and weight tickets from routes will be routinely reviewed to ensure that collection vehicles are not exceeding their weight limitations. • Right-Sizing by using smaller and lighter vehicles for container deliveries, bulky collection, supervisor and outreach employees, and support and maintenance activities. GreenWaste will DRAFT 7/23/26 172
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ensure that support and supplemental service activities will not unduly contribute to wear and tear on the City’s roadways.
• Proper Vehicle Maintenance on all vehicles operating in West Sacramento will minimize the effects of leaks and litter. Routine maintenance and inspections ensure all collection vehicles have water-tight hoppers, and all vehicles will be kept free of leaks from engines and other vehicle systems. Vehicle tires will be maintained and properly inflated to ensure optimal use on the roadways.

Vehicle Safety & Technology Features
All GreenWaste collection vehicles to be used in West Sacramento will be equipped with technology and software that is essential to our safety programs and protocols. The 3rd Eye camera system equipped in each collection vehicle records video activity 360 degrees around the outside of the vehicle, inside the driver cab and hopper, and records audio that allows Supervisors and Management to monitor the overall driving performance of the vehicle and driver.

Benefits of the 3rd Eye system include:
• The camera system offers the driver three important tools to safely do their job:
o The in-cab monitor has camera views that vary by truck style but are meant to give the driver additional visibility around the vehicle exterior beyond direct sight and mirrors. o Collection vehicle’s cameras also have camera view inside the hopper, giving early warning to the drivers of a possible fire and contamination in the load. o Backup sensors will sound an alarm while the truck is in reverse if a moving object (pedestrian, bicyclist, etc.) is detected or a fixed object is too close. • 3rd Eye systems record and retain video footage which can be important evidence to support the driver and GreenWaste’s defense in an accident. The cameras help with claims and exonerate drivers if the accident was the fault of another party. Additionally, the video footage serves as an effective learning tool for GreenWaste if there is a near-miss incident. • To promote good driving behavior, the 3rd Eye system has built-in software to monitor driving performance. Collected information identifies driving behaviors needing improvement to reduce the risk of an accident. These performance metrics include but are not limited to harsh braking, hard turns, rolling stops, seat belt compliance, cell phone use while driving, red light running, and speeding.
• To promote operational excellence, 3rd Eye cameras capture images on the route of the containers and debris being collected, as well as the absence of carts and bins at the service location at the time of collection. This is helpful to manage service verification and reduce callback instances.
• A software feature for “Positive Service Verification” can record details of each container as it is being emptied to further reduce call backs and to help identify the source of improper or illegal dumping. Images also capture when a container could not be serviced, for example if it was overfilled or obstructed.

GPS Tracking: GreenWaste ensures all collection vehicles are equipped with real-time fleet tracking technology and GPS tracking devices that can be used to record start and stop times, vehicle locations, and maximum speed. Live data allows GreenWaste to locate vehicles, streamline routes, and easily communicate between Drivers, Supervisors and Dispatch. Reports of speed, idle, maintenance and mileage will allow GreenWaste to revise routes, and address any issues in the field, as well as document driver behavior and adjust training protocols.

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Additional Technologies: GreenWaste utilizes the following technologies and software programs to optimize collection efficiencies and improve overall service and operations:
• GreenWaste has historically used proven route design, optimization software and balancing services from Waste Steams Consolidated (WSC), who have decades of hands-on experience in routing logistics. WSC uses ZignEx software to create the most efficient collection routes that reduce unnecessary mileage and associated emissions. GreenWaste will continue to utilize WSC’s services to provide balanced routes that maximize efficiencies throughout the City of West Sacramento.
• GreenWaste’s customer account and service information is stored in the AMCS Tower software system. Within Tower, our Customer Service Representatives (CSRs) can access current and historical service and account information, including information provided by 3rd Eye regarding positive service verification and service exceptions. Tower also provides exceptional reporting capabilities, enabling GreenWaste to provide the City with reports of service exceptions, positive service events, customer interactions, or any other reporting needs as agreed upon with the City. • GreenWaste is developing a new reporting tool through the PowerBI platform that integrates data from across our suite of collection and customer service software and technology platforms. This reporting tool will allow the City of West Sacramento to see live data from our various operational areas that will provide key insights into our operations. The platform allows us to generate advanced series of Key Performance Indicator (KPI) reports that assist in analyzing our operations and provide complex reporting for all jurisdictional or state reporting requirements.

Vehicle Appearance
GreenWaste will ensure that all vehicles used in the City of West Sacramento meet or exceed the requirements laid out by the City in the Franchise Agreement. Collection vehicles will be repainted no less than every five years to maintain a positive public image, ensuring that each vehicle has clean, clear signage and visible safety markings. Each vehicle will clearly feature the GreenWaste name and logo, our telephone number, and the unique number of each vehicle. This information will be displayed on each side and on the rear of the vehicle in a contrasting color with letters at least four inches high.

With the approval and/or at the request of the City, GreenWaste will use the sides of collection vehicles to promote recycling and organic diversion programs or to provide additional customer education and a positive public image, ensuring that each vehicle has clean, clear signage and visible safety markings.

Vehicle Maintenance Program
GreenWaste will always maintain vehicles in clean condition and in good repair. All parts and systems of the collection equipment will operate properly and be maintained as specified by the vehicle and equipment manufacturer’s guidelines and in a condition satisfactory to the City during all times the vehicle is in service.

Our Maintenance Department will consist of skilled mechanics trained in all aspects of collection vehicle and equipment maintenance. Each vehicle is designed and will be maintained and operated so collected materials will not blow, fall, or leak out of a vehicle while traveling on the roadways and our mechanics routinely inspect all components of the collection vehicle during their routine scheduled maintenance.

GreenWaste will maintain a maintenance log for all collection vehicles, ancillary equipment, and spares.

The log will be accessible to the City by physical inspection upon request, and will contain the following vehicle details:
• Vehicle identification number
• Date purchased or initial lease
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• Dates of performance of routine maintenance
• Dates of performance of any additional maintenance
• Description of additional maintenance performed
Containers
Containers & Sizes
Carts: All carts used in the City of West Sacramento will be new and will meet all color and other requirements imposed by SB 1383 and other applicable regulations. Carts will be provided in 32-, 64-, and 96-gallon capacities. Additionally, green organic waste carts will be available in 20-gallon capacity. All new carts put into service during the term of the Agreement will meet all requirements laid out by the City . New carts will contain a minimum of twenty percent (20%) recycled material content and come with a ten-year warranty against defects. All new carts will be manufactured by Otto Environmental Systems (Otto).

Kitchen Pails: New residential customers shall be limited to receiving one pail throughout the Term of the Agreement. Additionally, existing residential customers shall be eligible to receive a kitchen pail upon request on a limited and discretionary basis.

Bins: All bins used in the City of West Sacramento will be new and will meet the SB 1383 color requirements. Bins will be maintained in a watertight condition and meet all NPDES requirements. Bins will be provided in 1- to 6-cubic-yard capacities, with organic waste bins limited to a maximum of 2-cubic-yard capacity due to weight restrictions. All new bins will be manufactured by McLaughlin Waste Equipment, Inc. (McLaughlin).

Additional details regarding Containers can be found in Exhibit 4.

Space Limitations & Enclosures
For customers with space limitations, GreenWaste will provide onsite consultations by route supervisors and/or outreach coordinators to meet with customers and establish a mode of service with the appropriate container type and size that best meets the needs of the space while allowing GreenWaste to provide effective collection services. Customers could be offered smaller containers, more frequent service levels, alternative set-out locations, or any other solutions that satisfy the customer while adhering to operational and safety requirements.

Container Appearance
All containers used in the City of West Sacramento will meet all color and other requirements imposed by SB 1383 and other applicable regulations. Cart bodies and/or lids for garbage will be gray/black, recyclables will be blue, and organic waste will be green. All containers will include the GreenWaste name and telephone number and a unique container identification number. This information will be hot-stamped or embossed on the exterior of the carts and painted or affixed to the sides of the bins. On the lid of each cart and on the front of each bin, GreenWaste will affix a label that contains instructions for proper usage, including materials allowed in each container, and a QR code linking to the GreenWaste website. This information will be shown in both English and Spanish, and the label will contain an additional QR code that will link to the same information in Russian.

Container Maintenance Program
GreenWaste's comprehensive container maintenance program ensures the durability and functionality of containers, aligning with our commitment to quality and efficient service. West Sacramento customers will have access to multiple reporting channels for damaged containers, including a dedicated hotline, online DRAFT 7/23/26 175
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portal, and mobile application, ensuring an immediate response to reported issues with containers and other service issues. Carts and bins will be maintained in appearance and function and will be free from graffiti, rust or other damage. Containers will be maintained in a watertight condition and will comply with National Pollutant Discharge Elimination Systems (NPDES) requirements. Unsightly, damaged and/or noncompliant carts and bins will be replaced within five days of receiving notice from the City or the Customer, and within seven days of our own identification.

Route Operations
GreenWaste’s approach to routing involves developing balanced and efficient routes for the specific needs of the service area.

Vehicles Required & Route Logistics
The following number of vehicles and route logistics based on each line of service in West Sacramento are provided in the chart below:

GreenWaste West Sacramento Route Logistics
Route
Operations
# of
Crew
per
truck
# of
Trucks
# of
Routes
per
Week
Total
Route
Hours
On
Route
Hours
Total # of
Containers
Collected
per Week
# of Vehicle
Passes per
Customer
per Week
(Stops per
week)
Containers
Collected
per hour
Residential
Garbage 1 4 + 1
spare
22 9 8 15,274 15,274 87
Residential
Recyclables 1 4 + 1
spare
21 9 8 14,998 15,394 89
Residential
Organics 1 4 + 1
spare
21 9 8 14,734 14,998 88
Bulky
Collection
(Flatbed)
1 driver
+ 1
helper
2 + 1
spare
10 10 9 - - -
Commercial
Garbage 1 4 21 10 9 1,355 2,161 11
Commercial
Recyclables* - - - - - 388 - -
Commercial
Organics* - - - - - 184 - -
GM &
Outreach
Vehicles
n/a 2 electric
vehicles n/a n/a n/a n/a n/a
TOTAL 6 26 100 46,933 47,824 -
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*Commercial recycling and organics bin services are non-exclusive and not included in this Franchise Agreement. Franchised bin services for Multi-Family and the City will be collected using Commercial Garbage as a separate partial route. Metrics related to those partial routes are fully captured in the Commercial Garbage category. Franchised Commercial and Multi-Family organics and recycling carts will be collected as part of our residential routes via route sharing. Operational data has been included in those routes, where cart numbers have been listed separately.

Routing Approach & Driver Responsibilities
Our driver’s responsibilities ensure that waste is collected and disposed of in a safe and environmentally responsible manner and are outlined below:

Operating the Vehicle: Drivers will be responsible for safely operating their collection vehicle. This includes starting and stopping the vehicle, navigating through neighborhoods and streets, and following traffic regulations.

Collecting Materials: The primary duty of a driver will be to collect recyclables, organic waste, and garbage from all containers on their route. Carts will be serviced utilizing a fully automated side-loader collection vehicle. Bins will be serviced utilizing a semi-automated front loader collection vehicle. Collection will occur to ensure that no waste is spilled during the process. Drivers will be responsible for determining when a container cannot be safely serviced and include containers located too close to other objects or vehicles, containers that are overloaded and would spill when moved, and containers that are contaminated with unsafe or inappropriate materials. If any of these conditions are met, it is the driver’s responsibility to report the relevant issue for correction.

Bulky Item Routing Approach: GreenWaste will collect Bulky items with a Flatbed Truck, a driver and a helper. The Flatbed truck enables us to collect items intact so they can be diverted to the highest extent possible. Once the Bulky Reuse route is complete, staff will unload the items either at the yard or at an agreed-upon location as determined by the City and our donation partners. We encourage this option to handle Bulky Items because the standard approach (using a rear-end loader) doesn’t offer diversion opportunities because items are destroyed as soon as the packer initiates compaction in the rear-end loader.

Maintenance & Inspection: Drivers will be responsible for performing routine inspections of their vehicles and conducting proper Pre/Post Trip Inspections daily. Inspections involve checking for mechanical issues, such as brakes, lights, and hydraulic systems, to ensure the truck is in good working condition. They will be required to report any major problems to maintenance personnel immediately. Using an electronic Driver’s Vehicle Inspection Report (DVIR), inspection results are transmitted to the GreenWaste maintenance shop, creating instant communication between the drivers and mechanics.

Customer Interaction: At times, drivers may need to interact with customers and will be able to answer questions, provide information about waste disposal guidelines, and address any concerns or complaints.

Environmental & Regulatory Compliance: Drivers will follow environmental regulations related to waste collection and disposal. This includes ensuring that hazardous materials are handled and disposed of properly and that recycling is sorted and collected separately from regular waste. Drivers will comply with local, state, and federal regulations related to waste collection and transportation, specifically rules regarding vehicle weight limits, waste disposal procedures, and hours of service.

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Record Keeping: Drivers are responsible for maintaining records of collection activities, including the amount and type of materials collected, the locations serviced, and any incidents or issues encountered during the route utilizing the onboard computer system that is directly entered into the AMCS Tower system.

Emergency Response: In some situations, drivers may be called upon to respond to emergencies, such as spill cleanup or assisting in disaster relief efforts. Every vehicle will be equipped with an emergency spill kit, and all employees will be trained in how to properly respond to minor spills and cleanup, in addition to activating proper reporting protocols. Drivers will receive all necessary training to respond to disaster relief cleanup as needed for the circumstance.

Physical Demands: The job can be physically demanding, and drivers will be in good physical condition to perform their duties safely. We provide our drivers with stretching exercises to start their day and keep them loose and ready to move.

Route Communications
Communication is a key component of our operations, and we provide sufficient training on protocols and standards for all employees to ensure high quality customer experience.

Fallen Debris: In the event that debris falls from collection containers or vehicles during pickup, the driver will be responsible for cleaning the area and removing any fallen debris. Each collection vehicle will be equipped with a broom and dustpan to facilitate this cleanup, and drivers will be trained to monitor their exterior camera views and to be alert for any falling debris from containers and vehicles.

All customer interactions will be documented in the customer’s account (via photos from the onboard cameras and notations on the account) so drivers can review previous services and continue to monitor areas that require additional cleaning and attention to ensure the City maintains a clean environment in and around waste containers.

Contamination Monitoring & Route Observations
Contamination: Drivers represent the first line of defense when it comes to contamination. In residential collection, contamination can be challenging to note prior to collection due to the use of fully automated vehicles. Prior to collection, there may be some instances of contamination visible to the drivers, such as large pieces of unacceptable material not accepted propping carts open, and drivers will be able to watch material as they dump into the hopper. Drivers are also astute and stay aware of locations with known contamination issues and are highly skilled at knowing if the weight of a cart is inappropriate for its material stream and may therefore suggest contamination. Depending on circumstances, the driver will leave a NonCollection Notice as appropriate, informing the customer of the specific issue.

Damaged Containers: If a driver sees that a container is damaged, they will report this to dispatch and CSRs. A CSR will then make a work order to exchange the container, and the customer will be notified and instructed to leave their damaged container at the curb on the day the container will be exchanged.

Other Route Observations: Drivers will communicate with either dispatchers, Route Supervisors, or CSRs to inform the team of various situations, that may include safety issues such as road obstructions or other unsafe driving conditions, which will be immediately reported so that other drivers entering the area will be aware of relevant circumstances, and alternative plans can be communicated to all relevant parties as DRAFT 7/23/26 178
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needed. This practice also ensures that the community can be notified accordingly if unsafe conditions are present, so no other drivers are exposed to any dangers spotted by drivers. Drivers are also observers while in residential neighborhoods and are instructed to notify Dispatch if any suspicious behavior or illegal activity is observed while completing their route.

Route Audits to Verify Service Levels & Billing
GreenWaste will conduct annual route audits to ensure service levels and billing accuracy is 100% correct throughout the term of the Agreement. In addition to verifying service levels are billed correctly, the evaluation of our effectiveness of our diversion and outreach programs, and compliance with SB 1383 and other environmental regulations will also be reviewed. GreenWaste will create a detailed report on route audits that will include the following information:
• The date the review was conducted
• The name and title of each person conducting the review • A list of the account names and addresses covered by the review • A description of each route reviewed, a general description of the route area along with the results and any photographs taken
• Copies of any educational materials issued pursuant to such reviews Any discrepancies, errors, or issues identified during the route auditing process will be documented and reported. We will conduct a root cause analysis to determine why discrepancies or errors occurred, if any.

This may involve interviewing staff, examining processes, or reviewing billing systems. GreenWaste will develop a plan to address any discrepancies and errors identified during the audit and implement corrective actions to rectify billing errors and improve service quality. We will use the audit results to drive continuous improvement in collection operations and billing processes.

On-Call Household Hazardous Waste
Hayward Environmental Consulting (HEC) will assist GreenWaste with the removal and disposal of hazardous waste from businesses or residences. Even if the material is unknown, HEC will properly assess the material through field chemistry to identify and classify wastes for proper disposal. HEC will prepare all the paperwork necessary according to Local, State and Federal regulatory requirements.

Additionally, GreenWaste will provide at no-additional-cost a sharps mail-back collection program.

Single Family Dwellings
Upon request from the SFD customers, GreenWaste will collect standard household hazardous waste (paint, household batteries, electronics, motor oil and filters in sealed containers, CFLs, car batteries, cleaning chemicals, aerosols, and other similar household hazardous waste items common to residential dwellings) for free once per calendar year. Customers will be able to provide a maximum of five gallons of paint, two gallons of motor oil, two electronics, one car battery, two gallons of cleaning chemicals, no limit of batteries, CFLs or aerosols. Participation in this program will be reported to the City along with details on the type and quantity of HHW items collected.

Customers will be able to schedule their collection by contacting GreenWaste and selecting the next available, or most suitable, collection day. Our CSRs will provide customers with information related to how to place containers safely, where to place them and what is accepted through the program. GreenWaste will coordinate with HEC to ensure collections are scheduled and completed, where information regarding the completed collection event will be reported to West Sacramento in agreement with the Franchise Agreement.

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Multi-Family Dwellings
GreenWaste will be the City’s prime contractor for this Franchise Agreement and will utilize qualified subcontractors to provide curbside Household Hazardous Waste (HHW) collection and disposal services that are outside our area of expertise for operations in West Sacramento. Each Multi-Family Service Unit shall be entitled to receive free on-call HHW Collection Service a maximum of one collection time per Calendar Year. GreenWaste will notify and educate property manager or owners of every Multi-Family Service Unit of the availability of the Multi-Family On-Call HHW Service and will report to the City any MultiFamily Service Unit that declines to participate in at least one On-Call HHW Service per Calendar Year in the annual report. GreenWaste ensures that a sufficient number of appointments will be made available to service all Multi-Family Units that request it. Collection events will include the ability to drop off materials such as auto fluids, pest and garden sprays, batteries, paint, fluorescent bulbs, household cleaners, medicines etc. Total quantity available for drop-off will be determined by the selected subcontractor, where GreenWaste will closely monitor the program to ensure that it is adequate to meet the customer’s needs.

The subcontractor will host each event to ensure proper handling and recordkeeping of all materials.

Each individual Multi-Family HHW collection service event will require each unit book an appointment for services for the collection events. Available appointments for each event will be scaled depending on the size of the unit as described below:
• Small Complexes 5 – 20 Units: Assumed minimum of 50% utilization • Medium Complexes 21 – 70 Units: Assumed minimum of 20% utilization • Large Complexes 71+ Units: Assumed minimum of 10% utilization Should GreenWaste identify that there is an increased demand for appointments at a complex, another event can be scheduled within the calendar year to ensure sufficient access to this program.

Safety
Our comprehensive safety program demonstrates our unwavering commitment through multiple layers of oversight and continuous engagement: biweekly all-driver safety meetings complemented by weekly smallgroup safety huddles ensure consistent communication on safety protocols; each supervisor conducts eight in-field, on-road driver observations monthly alongside eight yard observations, providing real-time coaching and hazard identification; General Managers perform monthly safety walks at their facilities while executive staff conduct quarterly safety walks across multiple sites, ensuring accountability extends to the highest levels of leadership; and each site maintains an active safety committee that convenes quarterly to review incidents, identify systemic concerns, and develop proactive solutions tailored to local operational challenges. Furthermore, all supervisors, operations managers, and General Managers have completed the comprehensive CalOSHA 30-hour training program, equipping our leadership team with advanced knowledge of occupational safety standards and best practices.

The operation of a motor vehicle on public roadways or of heavy equipment in a post-collection setting requires the operator to apply the highest standards of skill and focus, to ensure the safety of our employees and the public. To accomplish this, GreenWaste drivers and equipment operators are put through a driving/operating skills test prior to going on the roadways/public areas and are giving the training, tools, coaching, and technology to do their jobs injury-free, prevent accidents, and provide excellent customer service. Training in the operation of their collection vehicles is comprehensive and include specifics on ensuring vehicles are always operated in full compliance with all applicable regulations. Driver training will emphasize the importance of operating vehicles according to manufacturer specifications and federal traffic safety regulations, specifically pertaining to gross vehicle weight ratings. In addition to their initial training, all vehicle and equipment operators participate in ongoing safety training throughout their tenure with DRAFT 7/23/26 180
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GreenWaste. This ensures that safety remains a foremost concern for the employees, as well as being widely understood to be a top priority for GreenWaste as a company.

Route & Vehicle Training: Newly hired drivers spend hours in the classroom, in-yard, and on-route training before operating a collection vehicle on the route and without a trainer/supervisor. Once the driver demonstrates they are ready to operate solo, they are monitored using supervisor observations and truck camera recording technology. All observations and relevant recordings are later used to provide refresher training, as applicable.

Defensive Driver Training: New hires receive classroom, in-yard, and on-route defensive driving training using principles taught by the Smith System defensive driving methodology.

Pre/Post Trip Inspections: An important safety measure includes the pre/post trip inspections that drivers conduct daily on their trucks. Drivers are provided a checklist for each of the inspections they are required to complete daily and provide to their Route Supervisors. If drivers note an item of concern, they report to a GreenWaste maintenance shop so that any items can be resolved quickly.

Engineering Controls: GreenWaste commercial trucks are equipped with a camera system and backup sensors. The camera system includes additional direct lines of sight, additional information for driver safety coaching, customer container contamination information, and early warning of thermal or fire events.

Safety Incident Management System (SIMS): GreenWaste utilizes SIMS software to track and reopen company injuries and illnesses. Additionally, SIMS solutions establish a consistent and practical approach to safety and provide insights used to improve company-wide safety performance.

Managing Overweight Vehicles: Overweight vehicles are managed through our technology systems and Route Supervisor review of daily weight tickets. Weight tickets provide clear records of each vehicle at its disposal location, where overweight vehicles will be flagged by Route Supervisors who will address the problem by reviewing and/or rebalancing routes as needed.

Physical, Drug & Alcohol Requirements: GreenWaste ensures all employees receive appropriate physical screening and comply with drug and alcohol testing requirements as required by applicable laws and regulations.

Management Protocols for HHW & U-Waste: GreenWaste provides extensive safety training to drivers and helpers on the proper and safe handling of all materials, most importantly HHW, universal wastes, and electronic wastes according to all local, State, and federal guidelines. Drivers are trained on how to identify these materials before they enter the waste stream, and the correct protocols to follow should contamination be identified.

Sensor Zone: This is a proximity warning system, proven to reduce collisions between people and heavy machinery. The system places a configurable detection zone around a machine, which triggers an alarm if the zone is breached by a tag-wearing worker. The unique triple alert system warns the operator, the worker, and those in the surrounding area, ensuring shared responsibility for site safety and driving positive behavioral change.

Copies of these policies are provided to all employees. Safety inspections are conducted periodically at our numerous sites to identify and eliminate potential hazards and or risks. PPE is worn to minimize exposure DRAFT 7/23/26 181
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to hazards that can cause serious workplace injuries and illnesses. GreenWaste continues to work with manufacturers, venders, and employees to optimize the use and effectiveness of PPE.

Life Saving Rules: The purpose of the Life Saving Rules (LSRs) is to inform our employees about potential hazards in operations and the rules that must be followed to help prevent injuries and accidents from occurring. An extensive analysis of the potential hazards that may be encountered was conducted at all operations. From the analysis, the LSRs were created and continue to help maintain the well-being of our employees and work to help ensure everyone can return home safely. The likelihood of a serious accident can be reduced when workers all understand, abide, and hold each other accountable. If any worker ever has questions they are encouraged and expected to speak up.

Good Catch Program: The Good Catch/Near Miss program is where employees can report a good catch or close call. Employees can report via QR code or by submitting the Good Catch Form, found at common employee meeting areas. Specific site managers check the Good Catch Forms regularly and enter any new handwritten submissions in the online system where appropriate teams are notified and corrective actions or preventative measures can be taken prior to an incident. Employees can report these anonymously and the program is non-punitive, unless in the process of investigation it is discovered that a policy was broken or a violation occurred.

SafeTV: SafeTV is a long-standing communications platform where employees can find health and safety examples, QR codes to apps, Human Resources news and any other helpful information that benefits our employees. Custom announcements and videos are also created with companywide messaging, and this content is updated weekly so employees can be sure to always find the latest news and information on SafeTV.

Annually, our safety performance progress is shared and celebrated with all employees during Safety Week.

Employees participate in activities which include safety breakroom decoration contests, NSC Safety survey, heavy equipment simulators, and California Highway Patrol (CHP) driver safety presentations.

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Exhibit 8
Processing and Disposal Facilities
For the purposes of this Draft Agreement, it is assumed that all processing and disposal facilities are those currently used by the City as per the terms of the Agreement.

Disposal Facility. Yolo County Central Landfill,
Materials Recovery Facility. TBD
Organic Waste Processing Facility. Yolo County Central Landfill, Organic Waste operation DRAFT 7/23/26 183
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Exhibit 9
Sustainability and Compliance Plan
GreenWaste’s Sustainability and Compliance Plan outlines policies to support the City's Climate Action Plan, reduce and monitor greenhouse gas emissions, minimize vehicle emissions, and track sustainability progress. The following Sustainability and Compliance Plan outlines policies to support the City's Climate Action Plan, efforts taken to reduce and monitor greenhouse gas emissions while minimizing vehicle emissions, and methods for tracking our overall sustainability progress against our internal benchmarks and environmental goals.

City’s Climate Action Plan Implementation
Alignment with the City of West Sacramento’s Climate Action and Adaptation Plan (CAAP) Supporting the CAAP: GreenWaste actively supports regional and subregional efforts to enhance recycling, reduce waste, and promote product reuse, consistent with the objectives outlined in the CAAP.

Additionally, we prioritize the safe and efficient management of waste, the protection and improvement of air quality through reducing vehicle miles traveled, supporting community composting initiatives, and participating in regional efforts to address climate change. These initiatives reflect both the guidelines set forth in West Sacramento’s CAAP and GreenWaste’s core values and dedication to providing quality service. In accordance with the City of West Sacramento’s CAAP, GreenWaste is committed to investing in the research and development of innovative waste management solutions that align with the City’s sustainability goals.

GHG Emissions
Tracking Emissions: Our emissions tracking methodology references the Greenhouse Gas Protocol Corporate Accounting and Reporting Standard and includes a mix of direct utility meter measurements, invoices, and facility operating reports. Once complete, our inventories offer a holistic overview of operational impacts through which we have identified our most significant emissions sources and opportunities for reduction. Site efficiency measures, lower-carbon mix of electricity programs, renewable and/or alternative fuels, and innovative pilot technologies have all been incorporated as recent reduction measures, and our staff regularly review for additional improvements as they arise.

Once each year during the term of the Agreement GreenWaste will provide the City with a carbon emissions inventory for our collection operations as well as a description of our activities (planned and implemented) to reduce our carbon footprint.

Reducing Vehicle Impacts
GreenWaste will make significant efforts to reduce the impact our collection vehicles have on the community through implementation of the following practices and programs specifically designed for West Sacramento:
• Route Optimization: All collection routes will be optimized to reduce excessive driving and maximize efficiency, resulting in fewer miles traveled. This will not only reduce our emissions and wear and tear on the city’s streets but will also reduce operating costs on each route. • Routing Impacts to City Streets: Routing will take into account the service area’s vicinity to areas of high vehicle and pedestrian traffic. Routes near schools will be serviced when students are in school and not during the morning and afternoon drop-off and pick-up timeframes. • ZEV Fleet Planning: GreenWaste has been on the forefront of ZEV fleet planning and was one of the first solid waste collection companies to pilot all-electric and hydrogen fueled automated collection vehicles. Based on our experiences testing these new technologies, we will guide our DRAFT 7/23/26 184
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fleet planning to incorporate the vehicles that offer the most environmentally sustainable and efficient collection operations.
• Our fleet fueling plan for West Sacramento is to procure and run on Renewable Natural Gas, which is created from organic waste, utilizing one of the many fueling options in Sacramento. • Vehicle Miles Traveled to Facilities: We are proposing to utilize a transfer station in Sacramento, less than 12 miles from West Sacramento, to unload, consolidate, and transfer recyclables to our proposed processing facility located in Lodi. This significantly reduces vehicle miles traveled compared to direct hauling recyclables to another recycling processing facility farther than Sacramento.
• The transfer of recyclables through L& D Landfill to the Cal-Waste MRF in Lodi will be done by large transfer trucks, which will travel 43.8 miles roundtrip. In an effort to maximize efficiencies, we are open to coordinating the backhaul of recovered materials with Cal-Waste. Any backhaul operations will be discussed with the City and tracked accordingly for calculating GHG emissions. • Path of Travel Updates: Routing logistics include updating path of travel to provide for the most efficient and safe operations for not only the community, but also for the driver and equipment. • Vehicle Weights on Roadways: GreenWaste will not use any collection vehicles that are in violation of weight limitations, including any weight limitation placed on any public roadway or alley as adopted and posted by City. This will be achieved by reviewing routes and weight tickets at the end of each route to ensure routes are balanced so maximum vehicle weights are within the limitations.

Sustainability Goals & Tracking
GreenWaste will set, track, and accomplish three unique sustainability goals for our operations in the City of West Sacramento. We propose:
• 100% renewable electricity use for our facilities serving West Sacramento. o In 2024, GreenWaste upgraded our Sacramento facility’s municipal electricity program enrollment into an advanced renewables mix with zero emissions as reported by the California Power Source Disclosure Program. We will explore similar programs for our Fruitridge Corporate Yard. This will include exploring what infrastructure investments can be made at the site to expand renewable energy generation opportunities. If this isn’t feasible GreenWaste will explore if the site can register in a local renewable energy portfolio program to expand the use of renewable energy at the site. o We will achieve this by following and supporting SMUD’s 2030 Zero Carbon Plan. SMUD aims for 100% clean energy by 2030, aiming to eliminate carbon emissions from its power supply.
o Use 100% LED in our Fruitridge Corporate Yard for collection services and at the Florin Perkin’s facility.
o 100% EnergyStar office equipment, as laid out in our EPPP. o Implement a behavioral change policy to reduce energy consumption usage in our office. • Hiring a full time employee dedicated to achieving the goals outlined in our sustainability report, achieving City and CalRecycle diversion requirements, and implementing the recyclable and organic waste programs
• Maximizing the use of recycled water pending a feasibility analysis for applications in truck washes, landscaping and irrigation, and facility maintenance.

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o In recognition of regional drought stress, GreenWaste will conduct a water use audit and identify areas where water can be piped from recycled sources and/or re-used onsite to reduce extraction from stressed local sources. Both the results of the analysis and the planned response will be included in progress reports to the City. o Use 100% recycled water at our Fruitridge Corporate Yard and Florin Perkins facility for feasible operations.
• Promote and support the City of West Sacramento’s “Lawn-Be-Gone” program by providing homeowners with SB 1383 compliant arbor mulch via the City’s voucher program • Decarbonize our fleet and increase fuel efficiency.
o Use 100% RNG for curbside collection trucks.
o Use 100% ZEV/BEV for technical assistance vehicles
o Use 100% renewable diesel for any diesel vehicles
Progress regarding these goals will be included in the annual emissions progress report shared with West Sacramento.

Diversion Requirements
GreenWaste is committed to meeting the City of West Sacramento’s diversion requirements each year and will design, implement, and refine our collection services and outreach programs to meet or exceed the targets set by the City.

Customer Participation: To encourage customers to participate in diversion services, GreenWaste must first ensure that the opportunity exists, in the form of appropriate containers. Once customers have the right containers to be able to divert their material, they also need the knowledge and resources to properly separate their material. To facilitate this, we have developed a comprehensive Public Education and Outreach Plan (PEOP). Resources outlining which materials can go in each container will be available through regular newsletters, emails, on our website, and on the containers themselves. GreenWaste will work with the City of West Sacramento to ensure that all outreach materials are approved and appropriately convey information supported by the City, in the languages required by the Franchise Agreement.

Compliance Review to Improve Diversion: For customers that are subscribed to at least two cubic yards per week of combined Solid Waste, Organic Materials, and Recyclables service, GreenWaste will review their records to determine whether such Customers are subscribed to Organic Waste Collection service or have an applicable waiver. Information will be used to inform service level adjustments for higher diversion.

Landfill Avoidance: GreenWaste will bring our current landfill avoidance policies to West Sacramento through:
• Source separation of organics, recyclables, and MSW at collection utilizing SB 1383-compliant container colors and labeling.
• Reducing contamination through education, inspection, and enforcement • Maximizing organics diversion through composting and supporting edible food recovery programs that divert surplus food to food recovery organizations. • Continuous data tracking, reporting, and outreach to achieve (and potentially exceed) SB 1383 targets.

Route Audits & Reviews: GreenWaste will perform on-going container monitoring of contents through SB 1383 route review audits during site visits, as necessary, to adequately determine compliance and DRAFT 7/23/26 186
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determine if potential changes to service level are required. These evaluations will inform the City and GreenWaste on the effectiveness of the collection services and diversion programs, in addition to specific participation rates by customer and by route. We will gather all relevant data, including service records, billing invoices, route schedules, and GPS tracking information from the collection vehicles, and incorporate these metrics into our overall review for route optimization and efficiencies.

Route Reviews will be conducted in accordance with the requirements of the Franchise Agreement, including the minimum number of accounts to be inspected per route based on route size. Each inspection will involve lifting the container lid and observing the contents for all containers placed for collection, including recyclables containers, organics containers, and garbage containers. The results of each route review will be included in regularly scheduled reports to the City.

Environmental Stewardship
GreenWaste’s commitment to and leadership in sustainability is a core value and we are committed to environmentally responsible operations that maximize diversion to conserve and enhance natural resources and comply with applicable environmental laws and regulations. We diligently pursue strategies to conserve resources and minimize our carbon footprint. We support and align our environmental initiatives with the following United Nations Sustainable Development Goals (SDGs):
• Goal 5: Achieve gender equality and empower all women and girls. • Goal 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.
• Goal 10: Reduce inequality within and among countries. • Goal 11: Make cities and human settlements inclusive, safe, resilient and sustainable. • Goal 12: Ensure sustainable consumption and production patterns.

GreenWaste has several sustainability program policies and governance documents that are available to all employees and are published on our website: ESG Reporting and Initiatives | GreenWaste. These policies are comprehensive, transparent, and include the following:
• Employee Handbook
• Privacy Policy
• Political Contributions Policy
• Anti-Corruption Policy
• State and Local Conflict of Interest Laws
Policy
• Human Rights Policy
• General Safety Policy
• Life Saving Rules
• Environment and Sustainability Charter
• Board of Managers Services Agreement
• Environmentally Preferable Purchasing
Policy
• GreenWaste Inclusion Policy
• Environmental Policy
In addition to our sustainability policies and programs, we also prepare and publish (each Spring) an annual Sustainability Report that documents our continued efforts implementing, monitoring, and tracking our sustainability programs and practices.

We incorporate sustainable practices across our company operations, from implementing cutting-edge safety technologies (such as thermal imaging installed at our facilities to monitor thermal levels and detect and remote-extinguish fires) to use of alternative energy technologies (such as battery storage and solar arrays) to minimize dependence on fossil electricity sources in the grid.

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GreenWaste’s 2024 Sustainability Report
Highlights of our 2024 Sustainability Report include:
• 45% In 2024, we surpassed our 2030 Total Scope 1 and 2 Emissions Reduction goal of 45% from our 2022 baseline.
• 100% of GreenWaste’s collection fleet is powered by renewable or alternative fuel. • 1.26M GreenWaste diverted more than 1,260,000 tons of material from disposal in 2024. • 300K tons GreenWaste produced more than 300,000 tons of recycled products. • 520K GreenWaste transformed more than 520,000 tons of yard trimmings, food scraps, and other organic material into renewable energy and OMRI-listed organic mulch and compost in 2024.

Green Business Certifications
GreenWaste has received Green Business Certification for many of our offices and facilities throughout Northern California. This effort provides the opportunity to up the ante and strengthen our commitment to the environment as part of day-to-day administrative operations. When GreenWaste built its new main office at the Zanker Resource Recovery Facility in San Jose, it was constructed to LEED Silver Certification and certified as a Green Business in 2013. In 2018, the GreenWaste Watsonville office was certified as a Green Business and plans for further certification are being developed for additional locations. GreenWaste also has several Certified Sustainable/Green Businesses Certifications at these locations:
• GreenWaste Florin Perkins Resource Recovery Facility
• GreenWaste Watsonville Office
• GreenWaste Renewable Energy Digestion Facility
Local Vendors
GreenWaste’s business model is built around environmental stewardship, community investment, and continuous innovation in solid waste and recycling services. Our approach goes beyond regulatory compliance to actively support local climate goals, economic development, and community well-being.

Environmentally Preferrable Purchasing Policy (EPPP): GreenWaste implements a variety of policies and activities to reach our environmental stewardship goals, and we understand the importance of the implementation of an environmentally preferable purchasing policy (EPPP). GreenWaste has created a model for successfully purchasing environmentally preferable products that encourages the use of agricultural fibers, chlorine-free manufacturing processes, wood from sustainably harvested forests, and other environmentally sound practices. Our EPPP is available on our website and is provided to all employees.

Use of Local Vendors: GreenWaste prioritizes the use of local vendors suppliers whenever feasible, strengthening the regional economy and reducing emissions associated with long-distance procurement and transportation. Our operations rely on a local workforce familiar with the community we serve, enabling responsive service delivery, stronger accountability, and long-term institutional knowledge. This local focus supports job creation, workforce development, and reinvestment within the jurisdiction.

Day-to-Day Materials & Services Sourced Locally:

GreenWaste will utilize local vendors for a wide range of routine operational materials and services, including but not limited to:

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• Office Supplies: Procurement of paper products, printer supplies, and general office materials from locally operated office supply providers serving West Sacramento and the greater Sacramento region.
• Tires and Vehicle Services: Purchase of tires, retreading services, and routine vehicle maintenance support from local tire dealers and service providers to ensure rapid response, reduced downtime, and local economic benefit.
• Postage and Printing: Use of West Sacramento area printing, mailing, and graphic service providers for outreach materials, customer notices, and educational collateral, supporting small and mid-sized local businesses.
• Uniforms and Safety Apparel: Procurement of uniforms, personal protective equipment (PPE), and branded apparel through regional vendors, with a preference for West Sacramento–based suppliers for ongoing and replacement needs.
• Janitorial and Facility Services: Contracting with local janitorial and facility maintenance companies for office, shop, and operational facilities, ensuring consistent service while supporting local employment.

GreenWaste will maintain a proactive procurement practice that identifies and evaluates West Sacramentobased vendors as a first consideration for new and replacement contracts related to routine operational needs. This includes maintaining a local vendor list and periodically reviewing purchasing practices to identify qualified local businesses that can support GreenWaste operations.

Local Community Support
For our operations in West Sacramento, we will continue partnerships with local non-profit community groups and are open to supporting additional community groups that align with the City’s Climate Action Plan and GreenWaste’s sustainability goals.

Habitat for Humanity of Greater Sacramento is part of a global, nonprofit housing organization that seeks to put love into action by building homes, communities and hope. Habitat for Humanity of Greater Sacramento is dedicated to eliminating substandard housing locally and worldwide through constructing, rehabilitating and preserving homes; by supporting fair and just housing policies; and by providing training and access to resources to help families improve their shelter conditions.

Since 2015, the GreenWaste’s staff from the Florin Perkins Resource Recovery Facility in Sacramento has worked with PRIDE Industries, a local nonprofit that finds job placements for persons with mental and/or physical disabilities. Workers from PRIDE have provided crucial assistance in keeping our facility clean and safe. We consider it a privilege to support career development for those in our communities and will take similar care to provide quality employment opportunities to neighbors of all backgrounds in West Sacramento, including through second-chance opportunity offerings.

New Programs GreenWaste will support in West Sacramento:

We are excited to partner with this program that promotes sustainable land use practices, strengthens local food systems, and expands access to fresh, locally grown produce while delivering measurable environmental, economic, and social benefits aligned with City goals.

Through targeted investment and collaboration, the program supports workforce training pathways in urban agriculture and land-based enterprises, building a pipeline of skilled local workers, volunteers, and future agricultural leaders. Participants gain hands-on experience in food production, environmental stewardship, and business readiness, supporting economic mobility and long-term workforce resilience. The initiative also reinforces the local agricultural economy by supporting locally based producers and vendors and increasing opportunities for participation in City and regional contracting.

The program strengthens community resilience by improving food security, supporting climate-smart agricultural practices, and fostering local economic circulation. • Pounds of food distributed to West Sacramento residents: 2,500+lbs donated to Shores of Hope • Number of coordinated food access points supported: Four Mobile Farmers Market Locations • Estimated food waste reduction through system efficiencies • Acres or square footage under cultivation: 1/2 Acres between Sycamore Trail Community Orchard and Riverfront Urban Farm
• Pounds of produce grown and distributed locally: 26,556+lbs • Number of participants trained in sustainable farming practices: 21 Community Food Ambassadors, 10 Interns and 20 Volunteers.

FARMS Program:

The FARMS Program (Farming, Agriculture, and Resource Management for Sustainability) is a multi-tiered, experiential education initiative designed to inspire and prepare high school students for careers in agriculture, environmental science, and related fields.

GreenWaste will also support workforce training in sustainable agriculture practices through the Center for Land-Based Learning’s high school experiential learning and workforce education programs, the FARMS Program and Urban Ag Internship Program. Additionally, we will fun the expansion of our current college internships (volunteer) at Riverfront Farm to create at least one paid position for a college student studying food, agriculture, or environmental sciences.

GreenWaste’s support will include hosting educational programs for students as well as participating in career days at local high schools.

Urban Ag Internship Program:

West Sacramento high school students participate in year-long paid internships to gain skills and experience in sustainable agriculture, workplace readiness and individualized self-development.

GreenWaste will sponsor internships, which consist of multiple pieces: weekly work hours in their school gardens, field trips to community farms, visits from industry guest speakers, and a weekly workforce development class. The synthesis of these experiences provides interns with an opportunity to explore a variety of agriculture and environmental careers, make influential industry connections, develop professional soft skills, and understand what it means to farm for the health of the people and the environment.

Program #2: Mosaic of West Sacramento
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Mosaic West Sac (Mosaic) is home of the Recovery Café and is a safe, healing space that promotes health, friendship, encouragement, hope, and accountability. Their Recovery Café serves daily, free hot meals as well as a walk-up program that serves 100-120 emergency food bags a day. The space also supports weekly Recovery Circles for healing support, a School of Recovery with 6–8-week classes on health, mindfulness, recovery, and personal growth, as well as having an onsite Jobs and Mentoring Academy to provide job skills, training, and vocational mentoring.

GreenWaste commits to directly supporting edible food recovery programs like Mosaic West Sac to expand food recovery capacity in West Sacramento, increase access to nutritious food and reduce food insecurity and food waste.

A partnership between GreenWaste and Mosaic will strengthen local service delivery, expand outreach to vulnerable populations, and support Mosaic’s role as a trusted, community-rooted organization serving West Sacramento residents.

Strategic objectives and implementation include:
• Distribute 25% more emergency food bags a day
• Provide support for a volunteer’s scholarship
GreenWaste is excited to work with organizations like these to help support local food security with urban farms and community gardens, and edible food recovery.

Program #3: CACC Community Compost Hubs:

Commitment to Community Compost:

GreenWaste will work with the non-profit California Alliance for Community Composting (CACC) to support compost giveaways and develop community composting at local gardens. At no extra cost to the City, GreenWaste will fund the development of community compost hubs associated with local gardens. Our goal is to support up to three community compost hubs over ten years. GreenWaste will additionally work with CACC to implement compost giveaways throughout the term of the Agreement. GreenWaste’s Recycling Manager will be the primary point of contact for both programs, and GreenWaste’s outreach team members will provide additional support.

Community Compost Hubs
A community compost hub is where locals donate food waste to make compost for gardens and landscaping in the community. Participants may then take-home community garden produce grown with the compost.

Community gardens help overcome food deserts, which are areas with no nearby grocery stores or where community members lack access to fresh and healthy foods. GreenWaste recommends that food scrap drop off bins be installed at the community compost site where residents can bring their food scraps. If residents would like to participate in the drop-off program, they will go through a short training session to demonstrate that they understand best practices for contributing non-contaminated food scraps. They will then be issued a code to the locked food scrap drop-off bin. This will prevent contamination and illegal dumping at the site.

CACC will support a few small community sites that collectively divert up to 15 tons of food scrap material per year, providing enough capacity to service an average of 44 households per week. This support will include:
• Full/part time employment opportunities to manage composting activities and green space. • Educational/curricular development to engage with local schools.

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• Signage/outreach materials and basic composting infrastructure. • Coordinating/organizing in-person, regional gatherings and meetings. • Technical assistance for planning site designs and composting best management practices.

On average, one 3-bin system will be able to divert 5 tons of food, 4 tons of wood chips, and 1.5 tons of manure resulting in 8 cubic yards of compost annually. Just one small community site such as this can reduce greenhouse gas emissions by 2.33 MTCO2e per year, equivalent to offsetting one diesel truck driving 5,725 miles. There are additional emission reductions of vehicle miles traveled from managing material locally.

Proposed Community Compost Hub locations in West Sacramento: GreenWaste has identified several options for hosting community compost hubs within the City:

New Roots Farm West Sacramento, 461 Regatta Ln, West Sacramento, CA, 95605 The New Roots program helps re-establish refugee ties to the land, celebrate their heritage and nourish themselves and their neighbors. The program works to increase refugee access to and participation in the local food system through agricultural training, food access and security programming, community farming, and business development training.

We Grow Closed Loops, 700 Cummins Way, West Sacramento CA 95605 We Grow is a mission-driven farm committed to supplying high quality seasonal fruits and vegetables to the community surrounding our urban farm in addition to local markets and distribution programs. They also run a Community Supported Agriculture (CSA) program and summer farmstand every Friday.

Three Sisters Gardens, 317 5th St, West Sacramento, CA 95605 Three Sisters Gardens’ main goal is to give back to the community by inspiring and empowering youth through urban farming. Like the Three Sisters legend of companionship planting, Three Sisters Gardens believes that our communities can heal and thrive when all components, the youth, adults, and elders, work together.

Supplemental Composting and Finished Compost Support
GreenWaste will provide SB 1383 procurement services at no cost to the City. This will be completed through our support of the local community compost program, compost and mulch giveaways to customers, engagement with the City and through our compost sales network. These activities would be completed as directed by the City. This is a potential savings to the City of up to $88,000 annually for 4,317 tons of SB 1383 compliant compost.

Compost Giveaways:

Compost giveaways can be located at any of the 50+ public parks within the City of West Sacramento.

These giveaways can be set up at a rotating location on different dates throughout the year for easy access for customers. These events are often held seasonally, typically in the spring and fall, and the compost will be provided in bags. GreenWaste can additionally provide staff and equipment to assist with the giveaways.

This compost will be procured by GreenWaste and will be free to residents to use in their residential gardens and/or lawns. Additionally, the tons of compost given away will be tracked and can be counted toward the City of West Sacramento’s procurement compliance requirement.

Recycled Backyard Compost Bins
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At the City’s option GreenWaste will work with Geobin Composter to recycle the City’s old carts and transform them into backyard compost bins. These will be distributed for free at the Compost Giveaways and other City events that GreenWaste participates in throughout the year.

By recycling previous carts, the City can minimize waste by giving the existing carts a second life, thereby conserving energy, reducing pollution, and lowering carbon emissions associated with production of new carts and the disposal of old carts.

Employee Sustainability Practices
All GreenWaste Management received mandatory training in Corporate Social Responsibility and sustainability programs, to ensure our leaders are equipped to execute our programs in full alignment with our mission and values. In the same year, we expanded our employees’ digital access to our learning management system and empowered them to self-enroll in courses that enrich their professional knowledge and interests, including sustainability topics. Our staff are active and engaged in resources for reducing waste in the community, which we support through ongoing sustainability education and environmental stewardship. All GreenWaste employees were invited to contribute their insights to our 2024-2025 Materiality Assessment and help orient our ESG program reporting to the most relevant and impactful subject areas.

Management Training: Company culture starts at the top, which is why in 2024, all GreenWaste Management received mandatory training in Corporate Social Responsibility and Sustainability programs, ensuring that our leaders are equipped to execute our programs in full alignment with our mission and values. This enables our management team to fully support the employees in their department and to guide them through our programs.

Route Personnel Involvement in Sustainability Programs: GreenWaste route personnel are trusted fixtures in the communities we serve. Our drivers are committed to responsible collection behavior without shortcuts, and will not mix source-separated materials in a collection truck. Dedicated personnel will be trained extensively in Bulky Item collection procedures, to ensure that all material is handled responsibly and to its full diversion potential. In addition to providing collection services, our route staff participate in outreach programs such as Touch-a-Trucks or specialty collection events, which help promote zero-waste practices among the public and throughout the communities we serve. Our route staff are valuable representatives for connecting circular values to tangible sustainability outcomes.

Innovative Approaches
GreenWaste uses innovative technology to monitor and understand the sustainability and compliancerelated processes within our organization into our new GreenWaste360 platform. This will provide unprecedented data access, transparency and analysis for our jurisdictions to view a range of operational, compliance and customer service data through customized portals. This reporting tool is available through the PowerBI platform which integrates data from across our suite of collection and customer service software and technology platforms. This reporting tool will allow the City of West Sacramento to see live data from our various operational areas that will provide key insights into our operations. The platform allows us to generate advanced series of KPI reports that assist in analyzing our operations and provide complex reporting for all jurisdictional or state reporting requirements. This means that “If we can track it, you can see it” through our GreenWaste360 platform.

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Exhibit 10
Education and Outreach Plan
GreenWaste’s Public Education and Outreach Plan (PEOP) is a comprehensive framework for delivering exceptional service, ensuring a seamless transition of operations, and engaging the community effectively utilizing educational materials and robust outreach programs. Information and outreach will be specifically tailored to various customer types, with Residential customers receiving separate outreach materials from Multi-Family Dwellings and Commercial customers.

This plan will be updated annually along with our Sustainability and Compliance Plan and our Contamination Plan.

Implementation – Outreach Materials
In the year leading up to the service transition, we will develop outreach materials for each customer sector.

All public education materials will be produced and/or available in English, Spanish, and Russian, will be approved by the City prior to publishing and/or printing, and will bear the City seal. A record will be kept of all outreach collateral and education materials that are used and distributed to the community. Prior to beginning service, the following materials will be distributed to customers:

Outreach Collateral Timeline Description
Introductory Mailer 120 days prior to start
date (Mar 2027)
Full-color postcard announcing service transition;
trilingual (English/Spanish/Russian); QR code to
website
Service Verification
Letter
90 days prior to start date
(Apr 2027)
Personalized letter with current service levels;
Cart/Bin size selection form; multiple response
options (online, phone, mail)
Follow-Up Mailing 75 days prior to start date
(Apr 2027)
Reminder to non-respondents; additional service
verification opportunities
Comprehensive
Service Guide
45 days prior to start date
(May 2027)
Booklet with service overview; "What Goes Where"
charts; SB 1383 requirements; collection
schedules; customer service contact information
Final Reminder 14 days prior to start date
(June 2027)
Postcard confirming service start date; collection
day reminder; customer service contact
The Comprehensive Service Guide listed above will also be distributed to new customers who start service at any point during the term of the agreement.

Also during the transition period, GreenWaste will develop the first quarterly newsletter. Like all newsletters to be sent to customers throughout the term of the Agreement, this will provide customers with information that will be cycled through the newsletters as it is seasonally relevant:
• Contact information for GreenWaste customer service (to be included in every newsletter) • Our “What Goes Where Guide”, which lists the materials that are suitable for each container DRAFT 7/23/26 194
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• Contamination reduction tips
• Availability of kitchen food waste pails
• Bulky-Item collection, including sorting and packaging procedures • Curbside battery collection
• HHW collection
• Excess leaves collection
• Holiday tree collection and drop-off options
• Container replacement and cleaning options
• Upcoming community events, or spotlights on recent past events • Other information requested by the City
Two different versions of the newsletter will be developed: one for Residential customers, and one for MFD and Commercial customers. All newsletters will be developed with sufficient time before distribution to allow for City to review and approval prior to distribution. Simultaneously, the West Sacramento specific webpage at greenwaste.com/service-areas/west-sacramento will be in development as well. The website will feature Live Chat Support as well as the traditional customer support contact email and phone number.

This site will also contain information about every service that is available to the residents, multi-family properties, and businesses in the jurisdiction. Prior to bringing this website online for public viewing, GreenWaste will present it to City staff for full review.

GreenWaste will also provide our Mobile App to West Sacramento, where customers may login and find out more about our services. Customers can enter their service address so that information on the App will be tailored to the West Sacramento collection program. The App will provide multiple uses for better customer service, in addition to the “What goes Where?” feature to assist in guiding customers to proper waste sorting and diversion.

GreenWaste will develop outreach materials for MFD and Commercial customers to inform them of the City’s new requirements for Mandatory Service. Customers will be invited to subscribe to additional Recycling and Organic Waste subscription services and will be provided with instructions for what should be placed in each container and tips for reducing contamination.

Additionally, GreenWaste will use the transition period to develop all container labels, for both carts and bins, as well as the initial designs for the collection truck side displays.

Implementation – Site Visits and Waste Audits
GreenWaste will support MFD and Commercial customers through the introduction of Mandatory Service, mandating subscription to recycling and organic waste collection services. Support will include individualized phone consultations, site visits, and waste audits, to determine the appropriate and most cost-effective configuration of containers for each account.

Prior to commencement of service, GreenWaste will use the data provided by the previous hauler to develop a schedule of site visits and waste audits for MFD and Commercial customers. This schedule will prioritize accounts with high garbage subscription levels and little or no diversion services. At a minimum, we will conduct site visits to 200 customers each year. Further, all Commercial and MFD Customers in the City will receive a site visit from GreenWaste to affirm proper sorting procedures and sizing of Containers at least once every five (5) years. These visits will be scheduled at the convenience of the customer, to ensure customer willingness and participation. At each site visit, a GreenWaste representative will assess the current waste subscription, speak with the customer about their needs and activities, provide information DRAFT 7/23/26 195
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about SB 1383 requirements and the City’s Mandatory Service program, provide documentation about properly sorting materials and reducing contamination, and provide the customer with any subscription adjustment recommendations. GreenWaste will also use the transition period to select the first several customers who will receive a more comprehensive waste audit. With the aim of one waste audit per month, but a minimum of ten per year, these waste audits will contain all the previously described elements of a site visit but will include visual waste audits of the customer’s containers, assessment of service level, assistance with implementation, and a summary memo to be provided to both the City and the Customer.

Later, GreenWaste will perform a follow-up visit to assist the customer in implementing the recommendations provided during the first visit. For each waste audit, GreenWaste will create a report, to be submitted to the City, identifying the starting service levels, any education, recommendations, and training provided to the customer, and the customer’s final service levels after the audit.

While these site visits and waste audits will not begin until July 2027, GreenWaste will use the transition period to train outreach personnel, develop an initial outreach schedule, create any outreach materials that will be distributed during these visits and audits, and develop a report format for submission of waste audit results to the City. As with all outreach materials, GreenWaste will present these materials to the City for approval prior to customer distribution.

1. Ongoing Outreach Efforts
The outreach programs implemented above will continue through the term of the agreement. We will distribute newsletters, conduct site visits and waste audits, and maintain our website with current information. Throughout the agreement, GreenWaste will also engage with West Sacramento in a variety of ways, including school presentations, design contests, exemplary customer recognition and rewards, festival sponsorship and participation, and robust outreach reporting to the City.

GreenWaste will provide the following ongoing outreach services:
• A minimum of 200 annual site visits to Commercial and Multi-Family customers, with each individual customer visited a minimum of every five years
• Ten annual waste analyses for generators that have 20+ cubic yards of weekly garbage service • Expanded Public Education, Community Giving, and Technical Assistance Programs. GreenWaste will expand the current Public Education program to include these value-added benefits:
• 500 free compost kitchen pails to be given away for free at events each year • A minimum of 5 and up to 10 town halls, workshops, and new contract info sessions for customer onboarding three months before contract start and nine months after contract start
• Community event sponsorships totaling $25,000 per year • $10,000 per year in scholarship program for college-bound high school seniors • Video FAQ series produced specifically for onboarding West Sacramento customers, including Single-Family, Multi-Family, and Commercial customer-focused trainings • Job fair located in West Sacramento for all job positions required for these services. • Visit a minimum of five C&D roll-off containers per month • New service guides tailored to customer types
• Compliance reviews
Schools: Each school in West Sacramento will be visited at least two times per year. A contact list and log of process with each school will be kept and documented in our annual reports to the City. Each school visit DRAFT 7/23/26 196
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will be tailored to the age of the children, and will include any of the following elements appropriate to the audience:
• Age-appropriate presentations and classroom activities o Importance of recycling
o What Goes Where games
o The 5 Rs (Refuse, Reduce, Reuse, Recycle, Rot)
• Posters and signage specifically for school and younger audiences • Recycling demonstrations
• Truck visits to the school
• On-site classroom visits and technical assistance
• Coloring books for children
• Assistance with the School’s Recycling Program
Exemplary Customer Awards
GreenWaste will select one Multi-Family or Commercial account per quarter as an example of exemplary environmental sustainability efforts. These customers will be publicly acknowledged on our website, in newsletters, and in social media stories/posts. Additionally, GreenWaste will award the top performing MultiFamily or Commercial customer with a $500 one-time credit to their bill or 50% off one month of their service, whichever is less.

Design Contests: We will hold an annual art contest for children in West Sacramento. This contest will be advertised in our school outreach, as well as on our website and in newsletters. Each year, the winning piece of artwork will be put on a truck sign, with the first name and the age of the child and will be visible to all as the truck runs its route through town.

Community Groups and HOAs: GreenWaste will provide community groups and HOAs with the opportunity for presentations and sorting demonstrations aimed at identifying diversion leaders and ambassadors who can assist in further education efforts via a grassroots approach. We will also support neighborhood cleanups and sustainability events, and additional educational opportunities, as needed or upon request. GreenWaste will conduct a minimum of 5 such presentations or educational events per year.

Public Facilities: GreenWaste will provide signage, posters, and container right sizing aimed at decreasing disposal, limiting contamination, and targeting diversion opportunities at public facilities. We will arrange for annual City staff training events that rotate between City buildings, parks, community centers, senior centers, and transit locations, at the request or advisement of the City, and will be available for additional educational opportunities as needed or upon request.

Special Events: We will work with the City to identify special events where our presence, in the form of waste management, public education booths, or other support, would be welcome. We can provide garbage, recycling, and organic waste stations throughout the event, with trained waste collection station monitors to reduce contamination. Public education booths will be staffed by GreenWaste and will have educational and fun outreach materials available for distribution. After each event, we can provide the City with reports on the material collected, and the number of customers reached.

Outreach Messaging
GreenWaste’s education and outreach programs emphasize the environmental, economic, and community benefits of proper sorting, waste reduction, and participating in diversion programs.

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In addition to describing the services available, our outreach materials will also include information about the following topics:

Organics Diversion and SB 1383 Compliance:
• Clear messaging on what belongs in the green cart in order to comply with SB 1383 regulations. • Food waste reduction strategies
o Buying Less – avoid buying large quantities of food if only small quantities are needed and the remainder will go to waste
o Use It Up – store and eat leftovers, instead of tossing them o Compost – how to compost at home, and what community composting options exist • Edible food recovery partnerships with local nonprofits • Technical assistance for generators to meet SB 1383 requirements • Why food waste should stay out of the landfill
Recycling Right:
• Clear messaging on what belongs in the blue cart in order to comply with SB 1383 regulations and the emerging SB 54 messaging once better defined.
• Education on common contamination issues
• Guidance on what container is for plastics, cardboard, glass, and metals with a clear message on why recyclables should stay out of landfills
• Seasonal reminders on problem materials and additional collection services offered during certain seasons and holidays
Waste Reduction and Reuse:
• Promotion of the 5 Rs: Refuse, Reduce, Reuse, Recycle, and Rot • Encouraging donation, repair, and reuse options through promotion of local and community resources that are specific to West Sacramento
• Highlighting local businesses and community partners that are focused on environmental sustainability efforts
Customer Empowerment:
• Use of the GreenWaste mobile application for Android and Apple devices for collection calendars, service scheduling, and secure payment options
• West Sacramento specific website page on www.greenwaste.com • Use of the What Goes Where search tool
• Clear and multilingual materials that simplify complex regulations Corrective Notices:

In situations where we identify contamination, improper container set-out, overloaded containers, or other issues, our drivers will leave the customer a Corrective Action Notice, identifying the issue. These notices are meant to inform the customer of how to correct their behavior, and tracking these notices allows us to monitor accounts for ongoing problems that require further intervention.

2. Outreach Planning
Annual Plan Development includes the following:

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• Review of prior year activities, successes, and challenges • Evaluate performance using deadlines, deliverables, and contamination or participation data • Identify regulatory requirements and City priorities
• Develop a comprehensive PEOP for City review and approval • Provide the City up to 30 days to review and request modifications within the scope of the Agreement
Quarterly Review & Continuous Improvement involves:
• Meeting with City staff quarterly to review progress and evaluate effectiveness • Adjust messaging, timelines, or materials based on real time data and City direction • Analysis of the effectiveness of various education campaigns, as judged by customer participation, changes in the nature or amount of materials collected in each waste stream, or other identifiable and measurable metrics relevant to the campaign
• Identification of any specific areas that should be the focus of future campaigns

3. Outreach and Education Reporting and Collaboration
GreenWaste will work closely with the City of West Sacramento to ensure alignment, transparency, and responsiveness by meeting regularly and collaborating throughout the term of the Franchise Agreement.

Outreach will include:
• GreenWaste attendance at ten public events
• Commitment to visit a minimum of five C&D roll-off containers per month • New service guides tailored to customer types
• Compliance reviews
Collaboration will include:
• Annual PEOP, collaboration, and approval by city staff to address most pressing needs of the community
• Monthly and quarterly review meetings with city staff and city council updates during public comment periods
• Joint planning for events and campaigns
• City approval of all outreach materials prior to distribution • Coordination on service changes (i.e. routine overage/contamination occurrences, route efficiencies, customer needs and limitations, and new/ongoing regulatory compliance requirements)
Reporting will include:
• A description and samples of all outreach materials distributed • Reporting on outreach activities and contamination trends for SB 1383 compliance purposes • Non-collection notices distributed
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Exhibit 11
Contamination Reduction Plan
Customer Education & Outreach
Initial Education: GreenWaste will implement a comprehensive initial education program to ensure all Service Recipients understand proper sorting procedures for Recyclable Materials, Organic Waste, and Garbage from the start of service. Our approach includes multiple touchpoints and formats to reach customers effectively. Refer to Exhibit 10 for details on our introductory communication, outreach collateral, and additional educational resources we will utilize to communicate with the residents and businesses in West Sacramento. All initial education materials will be submitted to the City for approval prior to distribution and will bear the City seal as appropriate.

Container Labeling: All recyclable materials and organic waste containers will be affixed with SB 1383- compliant stickers that clearly list acceptable materials. Each sticker will include a QR code linking to sorting guidelines on the future GreenWaste West Sacramento website, providing customers with immediate access to educational resources. These labels will be designed using universal icons and color-coding for comprehension across all literacy levels. Stickers will be replaced when wear and tear inhibits clarity or cleanliness or upon change in the list of Acceptable materials.

Multi-Family & Commercial Initial Assessments: For Multi-Family and Commercial customers, GreenWaste will perform comprehensive waste assessments so that each Commercial customer and MultiFamily dwelling will be visited at least once every five years, with a minimum of 200 site visits per year. The visits will include:
• Verification of existing service levels and equipment • Property/facility walk-through to identify container placement and access • Education of customers on recycling requirements and responsibilities of property owners and managers
• Lid-flip observations to verify container contents
• Volume checks to determine whether containers are consistently overflowing or underutilized • Distribution of Welcome Packet and educational materials • Solid waste audits to help determine correct service levels for Customers with repeated overages.

Further, for Multi-Family & Commercial Accounts a Compliance Review will be conducted each year starting in 2027. This will generally ensure adequate service levels are accounted for, or that an applicable waiver is in place. These reviews will also be included in an annual report to the City.

Those customers found wanting will be sent SB 1383, AB 341, and AB 1826 compliance notices annually as appropriate. GreenWaste will also conduct a site visit to each Commercial and MFD Customer in City that is determined to (a) not be enrolled in 3-Container Collection service, and (b) not be eligible for a waiver based on the City determination.

Ongoing Education: GreenWaste will routinely review operational data, contamination trends, service request patterns, waste assessment findings, and route observations to update outreach materials and provide additional support for customers with persistent challenges. Periodic refresher training will be conducted for Multi-Family and Commercial customers to recommend service level adjustments that increase recycling and organics diversion. GreenWaste will provide customers with ongoing communication and access to technical information and education utilizing many outlets, including site visits, printed guides, how-to videos, posters/stickers, and more.

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Topics of such outreach and technical information will cover the following:
• Source reduction strategies such as smart purchasing, reuse options, and food waste prevention • Recycling stream optimization, including material preparation and contamination avoidance • Organics separation best practices and available resources (kitchen pails, signage, and tips) • Proper hazardous materials disposal
• Regulatory updates, including SB 1383 requirements
• Ongoing education will also be delivered through quarterly mailed or emailed educational pieces highlighting recycling and organics best practices, regular bill inserts with simple how-to guides, and digital communications via the GreenWaste future West Sacramento website and social media.

Bagged Recyclables Targeted Education: GreenWaste will build and implement a targeted, hands-on program to correct contamination relative to bagged Recyclable Materials and Organic Waste. This program will provide customers with the information and resources needed to improve sorting, with a focus on swiftly resolving ongoing bagged recyclables or organic waste concerns so that more capacity will be available to target other contamination issues. The targeted bagged recyclables program will include:
• Direct customer contact when bagged materials are observed in recycling or organic waste containers
• Distribution of educational materials explaining why loose materials are required for proper processing
• Site visits for customers with repeated bagged material issues to provide hands-on assistance
• Follow-up verification to confirm behavior change
Contamination Monitoring Plan
We employ multiple strategies to meet SB 1383 compliance and outreach education requirements that focus on reducing contamination in all containers, including the development of AI camera technology to document contamination and optimize customer service at the source with our GreenWaste 360 program. 3rd Eye Camera & GPS System: All GreenWaste collection vehicles will be equipped with the 3rd Eye camera system, which provides advanced monitoring and documentation capabilities essential to contamination reduction:

AI-Powered Contamination Detection: Real-time identification of prohibited materials in recycling and organics streams, providing immediate feedback on container content without manual inspection Overage Detection: Automated identification of overfilled containers, supporting documentation for extra service charges and triggering outreach for service level adjustments Multi-Angle HD Cameras: Front-facing, rear-view, hopper-mounted, and side-mounted cameras providing complete visual documentation of every collection event Hopper Camera View: Camera view inside the hopper gives early warning to drivers of contamination in the load as materials are emptied, allowing for real-time identification of problem accounts Automated Photo/Video Capture: Every collection stop is documented with embedded GPS coordinates and timestamps, creating complete service documentation with minimum 30-day backup/storage capacity Positive Service Verification: Software feature records details of each container as it is being emptied, helping identify the source of improper sorting and capturing when a container could not be serviced due to contamination or overfilling
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Integration with Tower: Real-time data integration with the AMCS Tower fleet management and customer service system enables immediate documentation of contamination events, automatic notification to CSRs, and tracking of contamination occurrences by account
The 3rd Eye system enables GreenWaste to monitor contamination rates by route, identify highcontamination areas requiring enhanced customer education, and provide photographic evidence to support customer communication and outreach efforts. Monthly analysis of contamination data allows GreenWaste management to monitor the frequency of contamination events over time and determine where additional outreach campaigns are needed.

Role of Route Personnel: Drivers are the first line of defense when it comes to contamination. In residential collection, contamination can be challenging to document prior to collection due to the use of fully automated vehicles. Prior to collection, there may be some instances of contamination visible to the drivers, such as large pieces of unacceptable material propping carts open. In these cases the system will be used to document photos of the contamination ahead of the container being dumped, where the images will be tracked to the customer account. In addition, the drivers will be able to watch the material as it dumps into the hopper and visually identify contamination as the container dumps. As technology progresses, the AI systems will also be able to identify potential contamination. In these instances, the photos are sent to the CSRs with the customer information tagged to the photo. CSRs review the photo and confirm the contamination, then provide educational information to the customers on proper sorting requirements. The account is flagged for the driver to inspect for contamination on the next regular collection day.

When excessive contamination is found, the driver will leave behind a Courtesy Notice and will notify Dispatch/CSRs so that the instance of contamination can be noted in Tower, along with a photo taken by the driver. The notation in Tower will include the specific type of contamination so CSRs can contact the customer and inform them of the contamination. CSRs will work with the customer on collection opportunities for left-behind material, if applicable, which will include the removal of the problem material, or payment of a contamination charge and/or return trip.

GreenWaste will do its best to mitigate ongoing overflowing container situations by tagging the containers with Non-Collection Notices, which will serve as additional education to the customer about service levels, collection frequencies, and subscription options available. Drivers will take photos and attach them to the customer's account in Tower, which will be available for CSRs and Outreach Staff in order to help demonstrate the need to adjust containers, service levels and/or subscription options with the customer. If the overflow is significant, the driver will leave a Non-Collection Notice and notify Dispatch, and they will pass this along to CSRs so that the customer can be notified of the issue and available collection options.

This typically includes removing the excess material, placing the extra items in bags and/or the appropriate container, and scheduling a site assessment with our Outreach team to discuss additional training, outreach, and service-level issues in person.

Route Reviews
GreenWaste will perform on-going container monitoring of contents through SB 1383 route review audits during site visits, as necessary, to adequately determine compliance and if potential changes to service level are required. Route Reviews will be conducted in accordance with the requirements set forth in Section 21.5.4 of the Agreement. The number of containers to review per route will be calculated based on the number of garbage accounts for one week and the minimum number of accounts to review. We will inspect at least the minimum number of accounts and can inspect more if the City deems it necessary. Each inspection will involve lifting the container lid and observing the contents of all containers placed for collection, including recyclables containers, organic containers, and garbage containers. Results of each route review will be reported in the next regularly scheduled report to the City.

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Contamination Noticing & Adequate Service Levels
GreenWaste will implement the contamination and overage program in accordance with Section 5.12 and Exhibit 14 of the Agreement, which is designed to provide a feedback loop to drive effective behavior change and to help the City achieve diversion goals. The program will not be punitive and will only be used to the extent that it improves diversion, supports proper sorting behaviors, and facilitates safe and effective operations.

Ensuring Adequate Service Levels: GreenWaste recognizes that contamination issues often stem from inadequate service levels that do not support proper sorting of all three waste streams (garbage, recyclable materials, and organic waste). As part of our contamination reduction approach, GreenWaste will:

Analyze customer service levels to identify accounts that may be underserved Conduct service optimization assessments during site visits to determine appropriate container sizes and collection frequencies
Recommend service adjustments to customers whose current service levels do not adequately accommodate their waste generation
Work with customers to right-size services, which may include reducing garbage service while increasing recycling or organics capacity
Positive Feedback for Proper Sorting
Elements of GreenWaste’s positive feedback program will include:

Congratulatory Message After Grace Period: Customers that successfully did not contaminate or overflow containers during the 9-monht grace period will be sent a congratulatory postcard notifying them of their successful diversion of materials.

Recognition Tags: Drivers and outreach staff will leave positive feedback tags or stickers on containers that demonstrate excellent sorting practices, thanking the customer for their participation Customer Communication: CSRs and outreach staff will provide positive feedback during customer interactions when accounts demonstrate consistent proper sorting Recognition Programs: GreenWaste will work with the City to develop recognition programs that highlight customers or neighborhoods with exemplary participation in recycling and organics programs Progress Reporting: GreenWaste will track and share positive metrics with customers, such as improvements in contamination rates or increases in diversion, to reinforce the collective impact of proper sorting
Community Celebration: GreenWaste will support City efforts to celebrate community-wide achievements in waste diversion and contamination reduction
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Exhibit 12
Reporting

1. AB 341, AB 939, AB 1594, AB 1826, and SB 1383 monitoring and reporting GreenWaste will submit monthly, quarterly, and annual reports to the City for the length of the Agreement commencing upon final approval of Award. These reports will be submitted electronically, in a format acceptable to the City, and will contain all information required to demonstrate compliance with local, State, and Federal regulations. GreenWaste will also incorporate recordkeeping and reporting measures and will be in effect at the commencement of services to document compliance with SB 1383.

AB 341: GreenWaste will assist the City of West Sacramento in compliance with this ordinance by identifying customers to whom this regulation applies and focusing outreach efforts on bringing them into compliance with mandatory recycling requirements. GreenWaste will provide the City with lists of all business and multi-family customers who subscribe to four or more cubic yards of service and indicate which of those subscribe to recycling services and are complying. Due to the non-exclusive nature of diversion services to commercial customers, GreenWaste may be providing garbage service while a different hauler provides recycling service. In those cases, we will be limited to identifying the customers to whom AB 341 applies, without full knowledge of their service subscriptions. It would therefore fall to the City to supplement GreenWaste’s subscription information with data provided by other service providers to determine the final compliance status of commercial customers.

AB 939: GreenWaste will assist the City by implementing robust diversion programs and encouraging customers to subscribe to those services and utilize them to their full potential. Monthly reports will include the material diverted and landfilled from GreenWaste’s collection operations in the City of West Sacramento.

AB 1594: GreenWaste is investing in CNG collection vehicles that can easily incorporate Renewable Natural Gas (RNG) when available without having to make significant modifications to the fueling system, saving time and money. We will continue to maintain and upgrade our fleet to include fuel-efficient and low/zero-emission vehicles as technologies advance and become available.

AB 1826: GreenWaste will assist the City in compliance with this regulation by identifying customers to whom this regulation applies and focusing outreach efforts on bringing them into compliance with mandatory organic service requirements. GreenWaste will provide the City with lists of all customers to whom this regulation applies, and indicate which of those customers are subscribed to organic waste service through GreenWaste.

SB 1383: GreenWaste will first assist the City in complying with this regulation through our curbside organic waste collection program. GreenWaste’s outreach efforts to residents will focus educating on proper organics separation and food waste reduction. GreenWaste will also regularly conduct the route audits required under SB 1383, to identify sources of contamination and monitor customer compliance with setout guidelines. GreenWaste will provide the City with reports documenting SB 1383 non-compliance and the following details:
• Route Audits: we will gather relevant data, including service records, billing invoices, route schedules, and GPS tracking information from collection vehicles by route to evaluate containers for contamination and participation. Customers will be provided with educational outreach materials on sorting guidelines and set-out requirements as needed. GreenWaste will work closely with the City to ensure SB 1383 enforcement activities are completed and tracked to ensure the City is fully prepared to demonstrate regulatory compliance.

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• Edible Food Recovery: We will collaborate with local non-profits that specialize in edible food recovery to ensure food waste is not only collected but processed and repurposed to support a more circular economy.
• Procurement: GreenWaste has identified that West Sacramento will need to procure 4,317 tons of mulch (or equivalent) to meet SB 1383 requirements. GreenWaste will work with its composting partners to secure procure eligible goods for the City, if needed. GreenWaste can assist the City by back-hauling one transfer trailer of compost per week to City parks and roads and assist in Citysponsored compost giveaway programs to residents. GreenWaste will assist the City in preparing annual reports to CalRecycle (Electronic Annual Report) as well as SB 1383 Implementation Record reports by supplying required data and data input, as necessary.

2. Method used to track tonnage collected
GreenWaste maintains records on every load of material collected, in the form of weight tickets issued by the receiving facility. GreenWaste will not commingle material from the City of West Sacramento with that of any other jurisdiction, thereby ensuring that all material attributed to the City is done so accurately.

GreenWaste will provide the City with a summary of all waste collected (Refuse, Recyclable Materials, Organic Waste), including sub-categories (e.g., paper, food waste), the facilities where waste was delivered, weight in tons, and tipping receipts if requested by the City. GreenWaste will provide this information to the City in the form of monthly, quarterly, and/or annual reports in accordance with Article 23 of this Agreement.

All records and reports pertaining to West Sacramento operations will be kept and preserved during the term of the Agreement and for a period of not less than 5 years following expiration of the Agreement.

Records will be maintained for inspection and audit during business hours.

3. Tracking and reporting complaints and dispute resolution Each time a complaint is made by a customer, that information is entered into the customer’s account in Tower. The resolution of this complaint is also recorded. This allows us to retrieve this information both for our own training purposes and for reporting to the City. This information will be compiled and included in reports to the City in accordance with Article 23 of this Agreement.

4. Tracking and reporting against performance standards GreenWaste will provide the City of West Sacramento with monthly, quarterly, and/or annual reports across a range of various contract activities to document compliance with the performance metrics outlined in Exhibit 5. This information will be compiled from various sources including customer information in AMCS Tower, weight tickets, site visit reports, operational logs, and any other required sources.

5. Sustainability and GHG emissions reduction and tracking GreenWaste will provide the City with each of our annual Sustainability Reports as they are published.

These reports document operational performance, environmental impacts, and continuous improvement initiatives across all lines of service and they provide transparent, data-driven documentation of diversion performance, fleet operations, organics processing, and emissions management. Sustainablility Reports are prepared in alignment with applicable state and regional reporting frameworks and best practices.

Greenhouse Gas Emissions: GreenWaste will provide the City of West Sacramento with regular reporting on greenhouse gas (GHG) emissions and emissions reductions associated with collection, processing, and diversion activities. This includes tracking and quantifying emissions avoided through increased outreach for recycling and organics diversion, ZEV transition plans and renewable fuel use, route optimization, and other operational efficiencies.

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GHG Inventory Reporting: In the past, GreenWaste utilized Cameron-Cole, an independent GHG emissions inventory third-party verifier. Cameron-Cole conducted verification activities in alignment with the principles of ISO-14064-3:2019(E) Specification with guidance for the verification and validation of greenhouse gas statements. GreenWaste’s GHG statement was prepared to, and verified against, the WRI/WBCSD GHG Protocol.

Reporting to the City: Sustainability and GHG reporting will be delivered on an agreed-upon schedule and may be incorporated into the City’s broader climate, sustainability, and compliance reporting, providing decision-makers with clear, actionable information to measure progress toward established environmental objectives. Annually throughout the term of the Agreement, GreenWaste will provide the City with a carbon emissions inventory for all our operations in connection with services performed under the Agreement. This report will include a description of our activities (both planned and implemented) taken to reduce our carbon footprint.

6. SB 1383 compliance tracking software
As part of it’s support to the City, GreenWaste will provide a free of charge annual subscription to software for SB 1383 compliance tracking.

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Exhibit 13
Acceptable Recyclable Materials, Acceptable Organic Waste Acceptable Organic Waste
Material
Class
Material Type Form Guidance Description/Examples
Food and
Food Waste
Food and
Food Waste
All Forms of
food and food
waste
Means Food Waste as described in Section 1.57.

Green
Waste
Green Waste All Forms of
green waste
Means Green Waste as described in Section 1.62 and is
capable of being containerized. This category may exclude large or heavy Green Waste that requires special pick-up.

Manure Animal
Bedding and
Manure
Some animal
bedding and
manure
Includes manure and animal bedding from primarily
herbivorous animals such as chickens, rabbits, and horses.

Paper and
Fiber
Kraft Paper All Forms w/o
plastic
component
Means paper derived from wood pulp using the kraft
process without a plastic component, usually brown but can be white or colored. Examples include packaging paper,
pouches, butcher paper, filler/cushioning paper, floral arrangement wrapping paper, shipping tubes, envelopes,
and boxes.

Paper and
Fiber
Molded Fiber All Forms w/o
plastic
component
Means paper fiber molded to shape and designed without a plastic component. Examples include molded egg cartons, shipping trays, and packaging inserts.

Paper and
Fiber
OCC Waxed
Cardboard
w/o plastic
component
Means cardboard made of waxed paper laminate, usually
composed of three layers with a center wavy layer
sandwiched between two outer layers, without a plastic
component. Examples include produce boxes made with
natural wax.

Paper and
Fiber
OCC Cardboard
w/o plastic
component
Means paper laminate, usually composed of three layers
with a center wavy layer sandwiched between two outer
layers, without a plastic component. This does not include waxed cardboard. Examples include boxes, honeycomb
pads, corrugated wrap, trays, and box dividers.

Paper and
Fiber
White Paper All Forms w/o
plastic
component
Means white paper without a plastic component. Examples include white envelopes used as packaging, such as for
shipping a small good; and white expandable packing
paper.

Paper and
Fiber
Other/Mixed
Paper
All Forms w/o
plastic
component
Means other or mixed paper/fiber without a plastic
component that does not fit into any other category.

Examples include non-plastic based waxed paper bags and liners, and glassine envelopes.

Paper and
Fiber
Paper and
Fiber
Small – Two
or more sides
measuring 2”
or less w/o
plastic
component
Means any paper without a plastic component that has two or more sides measuring 2 inches or less without plastic component. Items with two or more sides measuring 2
inches or less that meet the APR Design Guidance
Preferred assessment for the design feature of “size sorting potential” (i.e., average capture rate of at least 90% of items remaining inside the screening box) should not be
categorized into this category. Examples include small
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paper cushioning, crinkle paper cushioning, sugar packets, and wrappers for food.

Plastic Plastics and
Polymers
Designed for
Compostability
Rigid Items Means a rigid item that is designed and marked for compostability and that meet ASTM D6400 compostable
standards. Includes rigid foamed food packaging. Examples include takeout containers, cups, utensils, plates, and food packaging, such as an herb container or produce container.

Plastic Plastics and
Polymers
Designed for
Compostability
Flexible and
Film Items
Means flexible plastic or film item that is designed and marked for compostability and that meet ASTM D6400
compostable standards. Examples include takeout bags
and bags used for food packaging.

Wood and
Other
Organic
Materials
Wood All Untreated
Forms w/o
plastic
component
Means items made of unpainted and untreated wood
without a plastic component. Examples include wooden
crates, boxes, and pallets.

Wood and
Other
Organic
Materials
Other/Mixed
Organic
Other Forms
w/o plastic
component
Means items without a plastic component made of
nonsynthetic material that does not fall into any other category. Examples include mushroom, coconut, and
bamboo packaging.

Wood and
Other
Organic
Materials
Wood and
Other Organic
Materials
Small – Two
or more sides
measuring 2”
or less w/o
plastic
component
Any wood or organic-based packaging with two or more
sides measuring 2 inches or less without a plastic
component. Items with two or more sides measuring 2
inches or less that meet the APR Design Guidance
Preferred assessment for the design feature of “size sorting potential” (i.e., average capture rate of at least 90% of items remaining inside the screening box) should not be
categorized into this category. Examples include cork,
wooden lids, excelsior cushioning, starch packing peanuts, cotton cord, and twine.

Acceptable Recyclable Materials
Containers are expected to be mostly free of what they were originally holding (i.e. a water bottle should not be full, a soup can should be empty, etc.).

Material
Class
Material
Type
Form Guidance Description/Examples
Glass Glass Bottles and
Jars w/o
plastic
component
Means glass bottles, jugs, and jars without any plastic component. Examples include jugs, jars, and bottles used to package food and personal care products, salad dressing, and sauces.

Glass Glass Bottle and
Jars w/
plastic
component
Means glass bottles, jugs, and jars with a plastic component.

Examples include jugs, jars. and bottles used to package food and personal care products, salad dressing, and sauces.

Glass Glass Small – Two
or more
sides
measuring
2” or less
w/o plastic
component
Means any glass with two or more sides measuring 2 inches or less without any plastic component. Items with two or more sides measuring 2 inches or less that meet the APR Design Guidance Preferred assessment for the design feature of “size sorting potential” (i.e., average capture rate of at least 90% of items remaining inside the screening box) should not be categorized into this category. Examples include small jars and DRAFT 7/23/26 208
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bottles for cosmetic or food products, such as sample jars or droppers.

Glass Glass Small – Two
or more
sides
measuring
2” or less w/
plastic
component
Means any glass with two or more sides measuring 2 inches or less with a plastic component. Items with two or more sides measuring 2 inches or less that meet the APR Design Guidance Preferred assessment for the design feature of “size sorting potential” (i.e., average capture rate of at least 90% of items remaining inside the screening box) should not be categorized into this category. Examples include small jars and bottles for cosmetics, such as sample jars or droppers, or food products.

Metal Aluminum Non-aerosol
container
w/o plastic
component
Means any aluminum non-aerosol container without any plastic component. Does not include aluminum foil molded containers.

Examples include cans and bottles for food and personal care products, collapsible tubes, cosmetic boxes and tins.

Metal Aluminum Non-aerosol
container w/
plastic
component
Means any aluminum non-aerosol container with a plastic component. Does not include aluminum foil molded containers.

Examples include cans and bottles for food and personal care products, collapsible tubes, cosmetic boxes and tins.

Metal Aluminum Foil sheets
w/o a plastic
component
Means aluminum foil or aluminum items in the form of a sheet or wrap without any plastic component. Examples include foil sheets for packaging and foil lids.

Metal Aluminum Foil sheets
w/ a plastic
component
Means aluminum foil or aluminum items in the form of a sheet or wrap with a plastic component. Examples include foil sheets for packaging or food service ware and foil lids.

Metal Aluminum Foil Molded
Containers
w/o plastic
component
Means aluminum flexible molded container without any plastic component. Examples include trays, pie plates, or pans used for food and pet food products, such as pie tins with pre-made crusts and aluminum trays containing frozen foods.

Metal Aluminum Foil Molded
Containers
w/ plastic
component
Means aluminum flexible molded container with a plastic component. Examples include trays, pie plates, or pans used for food and pet food products, such as pie tins with pre-made crusts, aluminum trays containing frozen foods, and takeout containers.

Metal Aluminum Other Forms
w/o plastic
component
Means any aluminum item without any plastic component, other than aluminum non-aerosol containers, foil sheets, foil molded containers, or aerosol cans. Examples include large lids.

Metal Aluminum Other Forms
w/ plastic
component
Means any aluminum item with a plastic component, other than aluminum non-aerosol containers, foil sheets, foil molded containers, or aerosol cans. Examples include large lids.

Metal Tin/ Steel/
Bimetal
Non-aerosol
container
w/o plastic
component
Means rigid tin/steel/bimetal non-aerosol containers without any plastic component. Examples include cans for food products such as soup, meat, and ground coffee, boxes, and tins.

Metal Tin/ Steel/
Bimetal
Non-aerosol
container w/
plastic
component
Means rigid tin/steel/bimetal non-aerosol containers with a plastic component. Examples include cans for food products such as soup, meat, and ground coffee, boxes, and tins.

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Metal Tin/ Steel/
Bimetal
Other Forms
w/o plastic
component
Means other tin/steel/bimetal items without any plastic components, other than non-aerosol containers. Examples include large lids.

Metal Tin/ Steel/
Bimetal
Other Forms
w/ plastic
component
Means other tin/steel/bimetal items with a plastic component, other than non-aerosol containers and aerosol cans. Examples include large lids.

Metal Other
Nonferrous
All Forms
w/o plastic
component
Means any other nonferrous metal item without any plastic component, other than items that fit into other categories. Does not include items made of aluminum. Nonferrous metals include copper and brass. Examples include containers that hold food products, tins and boxes, and metal mesh.

Metal Other
Nonferrous
All Forms w/
plastic
component
Means any other nonferrous metal item with a plastic
component, other than items that fit into other categories. Does not include items made of aluminum. Nonferrous metals include copper and brass. Examples include containers that hold food products, tins and boxes, and metal mesh.

Metal Other
Ferrous
All Forms
w/o plastic
component
Means any other ferrous metal item without any plastic
component, other than items that fit into other categories. Does not include items made of tin/steel/bimetal. Other ferrous metals include manganese. Examples include containers that hold food products.

Metal Other
Ferrous
All Forms w/
plastic
component
Means any other ferrous metal item with a plastic component, other than items that fit into other categories. Does not include items made of tin/steel/bimetal. Other ferrous metals include manganese. Examples include containers that hold food
products.

Metal Metal Small – Two
or more
sides
measuring
2” or less
w/o plastic
component
Means any metal with two or more sides measuring 2 inches or less without any plastic component. Items with two or more sides measuring 2 inches or less that meet the APR Design Guidance Preferred assessment for the design feature of “size sorting potential” (i.e., average capture rate of at least 90% of items remaining inside the screening box) should not be categorized into this category. Examples include wrappers, strapping, bottle caps, and clasps.

Paper and
Fiber
Kraft Paper All Forms
w/o plastic
component
Means paper derived from wood pulp using the kraft process without a plastic component, usually brown but can be white or colored. Examples include packaging paper, pouches, butcher paper, filler/cushioning paper, floral arrangement wrapping paper, shipping tubes, envelopes, and boxes.

Paper and
Fiber
Kraft Paper All Forms w/
plastic
component
Means paper derived from wood pulp using the kraft process with a plastic component, usually brown but can be white or colored. This category includes polycoated or other plasticcoated kraft paper items that are only coated on a single side.

This category excludes kraft paper that is plastic-coated on two sides. Examples include packaging paper, pouches, butcher paper, filler/cushioning paper, floral arrangement wrapping paper, shipping tubes, envelopes, and takeout boxes.

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Paper and
Fiber
Molded
Fiber
All Forms
w/o plastic
component
Means paper fiber molded to shape and designed without a plastic component. Examples include molded egg cartons, shipping trays, and packaging inserts.

Paper and
Fiber
OCC Cardboard
w/o plastic
component
Means paper laminate, usually composed of three layers with a center wavy layer sandwiched between two outer layers, without a plastic component. This does not include waxed cardboard.

Examples include boxes, honeycomb pads, corrugated wrap, trays, and box dividers.

Paper and
Fiber
OCC Cardboard
w/ plastic
component
Means paper laminate, usually composed of three layers with a plastic component. The center wavy layer is sandwiched
between the two outer layers. This does not include waxed cardboard. Examples include boxes, honeycomb pads,
corrugated wrap, trays, and box dividers.

Paper and
Fiber
Paperboard All Forms
w/o plastic
component
Means paperboard without a plastic component. Examples
include food boxes such as cereal and pasta boxes; packaging inserts; and jewelry gift boxes.

Paper and
Fiber
Paperboard All Forms w/
plastic
component
Means paperboard with a plastic component. This category includes polycoated or other plastic-coated paperboard items that are only coated on a single side. This category excludes paperboard that is plastic-coated on two sides. Examples include food boxes such as cereal and pasta boxes; packaging inserts; bakery boxes; and jewelry gift boxes.

Paper and
Fiber
White
Paper
All Forms
w/o plastic
component
Means white paper without a plastic component. Examples include white envelopes used as packaging, such as for
shipping a small good; and white expandable packing paper.

Paper and
Fiber
White
Paper
All Forms w/
plastic
component
Means white paper with a plastic component. This category includes polycoated or other plastic-coated white paper items that are only coated on a single side. This category excludes white paper that is plastic-coated on two sides. Examples include white envelopes used as packaging, such as for
shipping a small good; and white expandable packing paper.

Paper and
Fiber
Other/Mixed
Paper
All Forms
w/o plastic
component
Means other or mixed paper/fiber without a plastic component that does not fit into any other category. Examples include nonplastic based waxed paper bags and liners, and glassine envelopes.

Paper and
Fiber
Other/Mixed
Paper
All Forms w/
plastic
component
Means other or mixed paper/fiber with a plastic component that does not fit into any other category. This category includes polycoated or other plastic-coated other/mixed paper items that are only coated on a single side. This category excludes other/mixed paper that is plastic-coated on two sidesExamples include waxed paper bags and liners, glassine envelopes, meat absorbent pads, and butter wrappers.

Plastic PET (#1) Bottles,
Jugs, and
Jars (Clear/
Natural)
Means clear bottles, jugs, and jars made of polyethylene terephthalate and that may be marked as PET or PETE (#1).

This category does include pigmented/colored bottles, jugs, and jars. Examples include clear jars, bottles for food, and bottles for household products and personal care products.

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Plastic PET (#1) Bottles,
Jugs, and
Jars
(Pigmented/
Color)
Means tinted/pigmented/colored bottles, jugs, and jars made of polyethylene terephthalate that may be marked as PET or PETE (#1). These may be translucent or opaque. Examples include pigmented/colored jars, bottles for food, and bottles for household products and personal care products.

Plastic PET (#1) Other Rigid
Containers,
Cups, Lids,
Plates,
Trays, Tubs
Means a rigid plastic container, cup, lid, plate, tray, or tub that is made of polyethylene terephthalate and that may be marked as PET or PETE (#1). Resin can be pigmented/colored or clear.

Includes thermoformed containers as well as foamed PET that is rigid. Examples include takeout containers, clamshell packaging, plastic egg cartons, and cold cup lids.

Plastic PET (#1) Other Rigid
Items
Means rigid items other than bottles, jugs, jars, cups, lids, plates, trays, tubs, and other containers that do not fit in any other category, are made of polyethylene terephthalate, and that may be marked as PET or PETE (#1). Includes foamed PET that is rigid. Examples include toy packaging and custom rigid packaging.

Plastic PET (#1) Flexible and
Film Items
Means flexible and film items that are made of polyethylene terephthalate and that may be marked as PET or PETE (#1). *Acceptable only when a reliable market exists. Upon mutually acceptable verification of a reliable market, plastic bags shall not be considered contamination.

Plastic HDPE (#2) Bottles,
Jugs and
Jars (Clear/
Natural)
Means natural bottles, jugs, and jars that are made of highdensity polyethylene and may be marked as HDPE (#2). The plastic is cloudy white, allowing light to pass through it.

Examples include jugs for milk and vinegar, jars, and bottles for personal care products and cleaning products.

Plastic HDPE (#2) Bottles,
Jugs and
Jars
(Pigmented/
Color)
Means tinted/pigmented/colored bottles, jugs, and jars that are made of high-density polyethylene and that may be marked as HDPE (#2). These may be translucent (of a color other than milky-white) or opaque. Examples include jugs, jars, and bottles for personal care products and cleaning products.

Plastic HDPE (#2) Pails &
Buckets
Means pails and buckets over 1 gallon (including 5-gallon buckets) that are made of high-density polyethylene that may be marked as HDPE (#2). Examples include buckets for food and household products.

Plastic HDPE (#2) Other Rigid
Items
Means rigid items, other than bottles, jugs, jars, pails, and buckets, made of high-density polyethylene and that may be marked as HDPE (#2). Examples include boxes and tubs for food and household products, and tubes for frozen juice concentrate.

Plastic PVC (#3) Rigid Items Means rigid items made of polyvinyl chloride that may be marked as PVC (#3). Examples include clamshells, boxes, bottles, lids, jugs, and jars.

Plastic LDPE (#4) Bottles,
Jugs and
Jars
Means bottles, jugs, and jars made of low- density polyethylene that may be marked as LDPE (#4). Examples include jars for condiments, cosmetics, and personal care items.

Plastic LDPE (#4) Other Rigid
Items
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(#4). Does not include foamed LDPE that is rigid. Examples include containers for food and household items, lids, and cups.

Plastic PP (#5) Bottles,
Jugs and
Jars
Means bottles, jugs, and jars that are made of polypropylene that may be marked as PP (#5). Examples include jars and bottles for household products, and personal care products.

Plastic PP (#5) Other Rigid
Containers,
Cups, Lids,
Plates,
Trays, Tubs
Rigid containers, cups, lids, plates, trays, and tubs made of polypropylene that may be marked as PP (#5). Includes
thermoformed PP containers. Examples include takeout
containers, deli containers, cups, lids, plates, multicompartment trays, and produce baskets.

Plastic PP (#5) Other Rigid
Items
Means rigid items that are made of polypropylene and that may be marked as PP (#5) that do not fit into any other category.

Examples include corrugated pads.

Plastic Other/
Mixed
Plastics
Rigid Items Means rigid items that are made of plastic other than resins #1-6 and are not designed and marked for compostability. Includes rigid foamed plastics. Examples include synthetic rubber stoppers, polyurethane blocks, and containers for food and other products.

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Exhibit 14
Contamination and Overage Process Summary
Grace Period,
Contract
Commencement
• July 1, 2027 - September 30, 2027: No notices to Service Recipients. City and Contractor align on what qualifies as an occurrence.
• [Tentative start] October 1, 2027 – March 31, 2028:

Contractor tracking all applicable occurrences and providing courtesy notices when Contamination or Overage occurs.
• March 2028: As part of education effort, Contractor sends congratulatory notices to Service Recipients with no
occurrences of Contamination or Overage during entire grace period at conclusion of grace period.
• In egregious cases, Contactor and City will align on more swiftly taking actions to avoid operational issues.

Grace Period,
New Customer
• 6-month grace period for any new Service Recipient
Post-Grace Period
Courtesy Noticing
After the end of the grace period: Whether at program
commencement or in relation to a new Service Recipient, the following process will take place.
• Post-grace period courtesy notice: Upon the first instance of Contamination or Overage on a particular Container after the grace period, Service Recipient will be given a courtesy notice. A courtesy notice will be provided once for the Recyclable Materials Container and once for the Organic Waste Container.
• Once annual courtesy notice: Upon first instance of
Contamination or Overage on a particular Container in a new Calendar Year, Service Recipient will be given a courtesy notice. A courtesy notice will be provided once for the Recyclable Materials Container and once for the Organic Waste Container for both incident types (Contamination and Overage).

Noticing with Fee After the post-grace period courtesy notice or once-annual courtesy notice, applicable noticing with fee may take place.

Habitual
Contamination or
Overage
Habitual issues, considered six (6) occurrences of Overage or Contamination in a month, upsizing will be considered per Section

5.12.7. DRAFT 7/23/26 214
567
Response to the City of West Sacramento
Request for Proposals for Services Related to the City of West Sacramento’s Solid Waste Collection Agreement
(25-091-RFP)
January 30, 2026
568

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RFP Requirements Checklist
To ensure the review team’s easy navigation of our proposal, GreenWaste has included the following RFP Requirements Checklist for reviewers to track and navigate to each Section within this response. Please click on the links to navigate throughout. Our check mark in the header will bring you back to this page.

Section Requirements Page

1. Cover Letter, Performance Bond Commitment Letter, & Table of Contents 3

2.A. Qualifications and structure of project management team, relationships between management team and corporate management, and internal controls. Commitment to employees and public safety. 10 2B, 2C,
2D
Quality of service performance, especially with respect to service issues like missed pickups and cooperative approaches to providing data and developing new programs, as well as litigation history. 28, 30,
43 2B, Form I References whom the City may contact regarding past practices and prior performance. 28,

2.C.2. Previous experience, past practice, and prior performance in successfully designing and implementing transition plans, relevant to this RFP. 33

2.C.3. Previous experience, past practice, and prior performance providing services to jurisdictions of similar size. 34

2.C.4. Proven successful operations of recyclable material and organic waste programs that achieve high participation levels in diversion programs.
37 2.C.5. Demonstrated expertise in designing and using data management systems to assure accurate data collection, analysis, and reporting. 38

2.C.6.

Demonstrated expertise in implementing and maintaining customer service programs, including the development and use of performance measures and benchmarking. Proven responsiveness to customers, including but not limited to excellent customer communications, follow-up, follow-through, and ability to listen to customer feedback. 40 2.C.7. Experience in designing, implementing, and operating public education and information programs that promote high participation and diversion. 41

3.A. A financial review of each Proposer, including a review of key financial indicators, outstanding debt and debt coverage ratios, and ability to finance capital purchases and needed start-up investments in equipment. 45

4.A. Proposed approach to service transition minimizes disruption to the community and involves a clear and efficient implementation schedule. 46

4.B. Proposed approach to providing value above and beyond the basic standards for service included in the RFP and Agreement. 56

4.B. Proposed approach to route operations, collection vehicles, and collection containers. 56

4.B.1. Proposed approach to providing vehicles equipped with technology to provide service verification and GPS tracking, and City’s access to such collected information. 56

4.B.3. Proposed routing and collection approach to maximizing diversion for specific programs, including bulky item collection and on-call HHW. 70 569

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Section Requirements Page

4.B.4. Robustness of safety program. 79

4.B.5. Proposed recyclables processing facility(ies) is/are fully permitted, have sufficient processing capacity, demonstrate reasonable residual percentages. 85

4.C.1. –

4.C.3.

Demonstrated ability to support City efforts to mitigate environmental and infrastructural impacts of solid waste collection, including, but not limited to, reducing vehicle miles traveled (VMT), air pollution (GHG), and damage to City roadways. 88, 91

4.C.1. Proposed approach to facilitating City’s implementation of its Climate Action and Adaptation Plan and associated environmental initiatives. 88

4.C.3.

Approach to using alternative fuels in collection vehicle fleet, in a blend consistent with U.S. EPA and Department of Energy standards for alternative fuels, and overall approach to fleet emissions. Consideration of alternative fuels that could count toward City’s SB 1383 recovered organic waste product target.
91 4.C.3. Proposed recyclables processing facility(ies) are located such that they do not lead to excessive VMT. 91

4.C.4. Substantiveness of sustainability goals and associated measurability. 92

4.C.5. Overall approach to meeting CalRecycle diversion requirements, integrating elements of regulatory compliance and innovative local programs that encourage, promote, or incentivize diversion. 93

4.C.6. –

4.C.10.

Company sustainability and community programs (use of local vendors, innovative “green” approach to providing services, corporate sustainability, etc.). 98, 113

4.D.1. –

4.D.5. Approach to providing a high-quality and customized customer service program. 126, 132

4.D.6. –

4.D.7. Proposed contact and information resources, including telephone, website, and email. 132, 136

4.D.8. –

4.D.10 Approach to conducting billing, including payment options available to customers. 137, 139

4.E. Proposed approach to providing effective and innovative educational outreach materials to all customers to increase participation in diversion programs, and approach to providing technical assistance. 140

4.F. Proposed approach to reducing contamination of collected organic waste and recyclable materials, encouraging proper sorting of garbage, and right-sizing service levels accordingly. 149

4.G. Proposed data management system for tracking customer service data and providing accurate reports to the City. 155

4.G. Proven ability to meet regulatory requirements, including all State and local recycling and organics diversion requirements, and to provide City with required reports and data (annual report, tonnage, SB 54, SB 1383, AB 341, AB 1826, etc.). 155

4.G. Ability to easily and transparently share data with the City and with the public. 155 570
GreenWaste • West Sacramento Proposal • Page 3
January 30, 2026
Proposal Submitted Via OpenGov

1. Cover Letter
Subject: Proposal for Services Related to the City of West Sacramento’s Solid Waste Collection Agreement To Whom It May Concern:

GreenWaste Recovery®, LLC (“GreenWaste”), a Delaware limited liability company with its principal place of business located at 2540 North 1st Street in San Jose, CA, is pleased to submit this comprehensive proposal to the City of West Sacramento for services related to the City’s Solid Waste Collection Agreement. GreenWaste Recovery, LLC is authorized to conduct business in California and is the legal entity that would execute an Agreement to perform the services as outlined in this proposal. If selected, GreenWaste will enter into a Collection Agreement with the City of West Sacramento.

GreenWaste has conducted all due diligence necessary to confirm material facts upon which this proposal is based, and we have examined, understand, and agree to the Collection Agreement, with the few exceptions/modifications provided. We certify that we have thoroughly reviewed the requirements of the Collection Agreement as described in the RFP, its enclosures, and the following addenda, which were downloaded and fully reviewed:

Addendum No. 1 | Issued: November 24, 2025
Addendum No. 2 | Issued: November 24, 2025
Addendum No. 3 | Issued: November 25, 2025
Addendum No. 4 | Issued: December 12, 2025
Our key contact person is Manuel Gouveia, VP of Municipal Franchise, whose office is located at our Corporate Headquarters 2540 North 1st Street, in San Jose, CA. Mr. Gouveia can be reached at (669) 263 - 2429 and via email at:

[email protected] and is GreenWaste’s designated contact person for questions and contract issues during the proposal evaluation process. GreenWaste’s local office for West Sacramento operations will be located at our new West Sacramento corporate yard at 8732 Fruitridge Road in Sacramento. This Agreement will be primarily managed from our Corporate Headquarters in San Jose, which is located at 2540 North 1st Street, Suite 300 and the telephone number for this office is (408) 283-4800.

Setting Ourselves Apart from Other Waste Haulers
We are focused on West Sacramento and have a dedicated, local team equipped with the experience and expertise needed to provide exemplary services to the City. We look forward to growing with the City and expanding our common sustainability and carbon reduction goals together.

We have local infrastructure and no upfront construction or facility improvements are needed to roll-out services on day one.

GreenWaste 360 Tracking & Reporting: We will deploy AI
technology on all collection vehicles for contamination monitoring to inform behavior change as well as an integrated database software suite that provides visual and customized reports for transparency and compliance. If we can track it, you can see it!
We excel in high diversion collection, processing, and outreach programs by leveraging technology and deploying a dedicated outreach team that provides accurate reporting and
communications.

Our sustainable and forward-thinking vision will be brought to fruition with strong financial backing that enables GreenWaste to stay nimble while having the ability to quickly pivot to invest and implement best-in-class programs. Since 2021, GreenWaste has been modernizing and innovating to advance operations while taking care of the communities we serve.

We are proud to partner and collaborate with many West
Sacramento Non-Profit Organizations and will expand on our partnership with the organizations like the Center for Land-Based Learning, Mosaic West Sacramento, and California Alliance for Community Composting.
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GreenWaste • West Sacramento Proposal • Page 4
GreenWaste’s History & Experience
Widely recognized as pioneers in the solid waste industry, GreenWaste was founded in San Jose, CA, in 1991 and over the decades has grown to provide a suite of services to more than 300,000 residential and 10,000 commercial collection customers in over 20 jurisdictions throughout Santa Clara, San Mateo, Santa Cruz, Monterey, and Sacramento Counties.

GreenWaste is poised to offer the City of West Sacramento exceptional, costeffective, and environmentally responsive collection services that are tailored to meet the City’s waste diversion goals, with the reliable and friendly customer service, an exceptional education and outreach program, and superior collection capabilities we are known for.

Key highlights of our comprehensive proposal to the City of West Sacramento are detailed below:

Seamless Transition: Precise planning, coordination, and execution during the implementation period ensures a smooth transition of services that minimizes disruption to customers. Our Transition Subcommittee and Implementation Team have decades of experience in bringing GreenWaste service to new areas and understand the complexities and advantages that arise when transitioning away from a nationwide garbage company.

GreenWaste has an experienced team of executives, management, and supervisors who are familiar with the region and are readily available to temporarily relocate to West Sacramento to execute on our well-designed implementation plan.

Proven, Alternatively Fueled Collection Equipment: GreenWaste utilizes state-of-the-art collection vehicles that are equipped with the latest technologies that reduce emissions and increase safety. GreenWaste will help reduce emissions through our commitment to the use of local vendors, local transfer and processing facilities, route optimization, proactive fleet management and maintenance, and renewable natural gas (RNG) fueled collection vehicles. Benefits of RNG include a significant reduction in greenhouse gas emissions compared to diesel, quieter operations that reduce noise pollution, and improved air quality for local neighborhoods. GreenWaste continuously invests in alternatively-fueled collection vehicles and was one of the first haulers in the nation to purchase, test, and operate an all-electric garbage truck for the City of Palo Alto. We believe in establishing partnerships with our communities to pilot and invest in new technologies that minimize the impact of our operations on the environment.

Recyclables Processing & Diversion Plan: Our proposed recyclables processing facility complements our diversion plan, which has been developed to promote the highest and best use of recyclable materials. Through our outreach efforts and by implementing our SB 1383-compliant technical service offerings, our expectation is for diversion to increase while limiting contamination in West Sacramento Communities. We will educate and encourage participation in these programs through strategic outreach during our initial implementation and throughout the term of the Agreement.

Reporting & Compliance: We have an extensive track record of assisting jurisdictions with meeting, and often exceeding, goals set by State and local laws, including California’s AB 939, AB 341, AB 1826, and SB 1383 regulations. GreenWaste will serve the City as a valuable partner in helping achieve and sustain compliance while promoting environmentally responsible solid waste collection practices.

Food Waste Diversion & Local Support: GreenWaste has extensive experience aiding jurisdictions in implementing and enhancing successful food waste collection and diversion programs. We will collaborate with local nonprofits that specialize in edible food recovery to ensure food waste is repurposed to support a more circular economy. GreenWaste’s outreach efforts to residents and commercial customers will focus educating on proper organics separation and overall food waste reduction. Through collaboration and custom-tailored solutions, we will aid the City in successfully achieving its food waste-related objectives under SB 1383.

GreenWaste’s values drive us. We will incorporate the following principles into our operations in the City of West Sacramento.

Resourceful: Find the most effective solutions to any problem by tapping into our expertise and resources, being flexible and agile, and trusting to do what’s right.

Authentic: We are who we say we are, and we do what we say we’ll do with honesty, transparency, and integrity to deliver value to all we serve.

Courageous: Empowering others and open dialogue are essential to creating strong, productive teams that can openly innovate and try new ideas.

Dependable: Being trustworthy and reliable to each other, our customers, the communities we serve and to our environment. 572
GreenWaste • West Sacramento Proposal • Page 5
This proposal, including proposed Service Rates, shall remain valid for a period of 210 days from the date of submittal and all information submitted with this proposal is true and correct. We understand that we will not receive any additional compensation that is not included in our Service Rates for providing collection services in the City. No gifts or contributions have been or will be offered or given by GreenWaste, or any agent or representative of GreenWaste, to any officer or employee of the City or any participant in the selection of a Proposer to furnish the services described herein to secure a favorable treatment regarding the evaluation, scoring, and Collection Agreement award process.

GreenWaste is excited about this opportunity to establish a partnership with the City and offers a comprehensive suite of services to meet the City’s goals.

We are confident you will find our proposal meets or exceeds all the criteria you expect from your next service provider.

I, Clete Elms, GreenWaste’s Chief Executive Officer, am the person authorized to contractually obligate and execute the Agreement on behalf of GreenWaste.

I, Clete Elms have corporate authority to sign as Managing Member for GreenWaste Recovery, LLC.

Thank you,
Clete Elms, CEO
Managing Member
GreenWaste Recovery, LLC
2540 North First Street, Suite 300
San Jose, CA 95131
(408) 938-4938
[email protected]
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Visit Our West
Sacramento Proposal
Website!
https://greenwastewestsac.com/
We kindly invite you to visit our supplemental Proposal Website. We are delighted to present our submission response to you in this document and online. The website houses all necessary Proposal Forms and referenced Appendices, along with valuable highlights and additional resources to support this response.

Username and passwords have been provided to the review committee, with the option to request personalized logins, as required.

This response document includes direct links to access resources on the website. For additional logins, please contact Manuel Gouveia via email at [email protected].

Thank you and we hope you enjoy our proposal.

GreenWaste Serving West
Sacramento Website
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Performance Bond Commitment Letters
View documents on our GreenWaste proposal website here. 575

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Table of Contents
RFP Requirements Checklist 1

1. Cover Letter 3

2. General Qualifications 10

2.A. Key Staff Persons 10

2.B. References 28

2.C. Quality of Service & Experience 30

2.D. Litigation & Notice of Violation History 43

3. Financial Qualifications 45

3.A. Statement of Financial Qualifications 45

4. Technical Proposal 46

4.A. Transition Plan 46

4.B. Collection Service Operations Plan 56

4.C. Sustainability & Compliance Plan 87

4.D. Customer Service & Billing Plan 118

4.E. Education & Outreach Plan 140

4.F. Contamination Reduction Plan 149

4.G. Reporting 155

4.H. Value Add Services 161

4.I. Contract Assignment of Subcontract 163

4.J. Exception to this Request for Proposals 164

4.K. Statement of Impartiality & Disclosure 167

5. Forms 168

6. Alternative Services & Exceptions 169

7. Appendices 171
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2. General Qualifications

2.A. Key Staff Persons
GreenWaste has been a leader in innovating, adopting, and developing recycling and resource recovery collections and processing technologies for decades. Our team is constantly striving for more efficient, economical, and environmentally responsive operations that we will bring to the City of West Sacramento. Utilizing our experienced Executive Leadership Team and key personnel from our Northern California operations, we are poised to provide the residents and businesses in West Sacramento with cost-effective and sustainably-driven solid waste collection services.

GreenWaste’s Executive Leadership Team is comprised of the following personnel who will be instrumental during the transition and ongoing operations.

Chief Executive Officer: Clete Elms
Chief Operations Officer: Kevin DiVincenzo
Chief Financial Officer: James Redmond
VP of Strategy: Morgan Oblinsky
VP of Human Resources: Zoraya Atayde
VP of Collections: Kelley Johannsen
VP of Information Technology: John Henriksen
VP of Municipal Franchise: Manuel Gouveia
VP of Asset Procurement: Adrian Bryan
VP of Post Collections: Ricky Lopez
VP of Accounting: Jon Hermes
Head of Safety for Collections: Chris Siebenthall
For our collection operations in West Sacramento, we are proposing the following key personnel, who will be dedicated and experienced in their role and responsibilities for the duration of the Franchise Agreement.

General Manager: Abel Pereira
Route / Field Supervisor: Michael Cole
Outreach Manager: Salina Galindo-Luna
Customer Service Manager: Ereida Atayde
Billing Manager: Vanessa Dacpano
Resumes for our experienced and dedicated Executive Leadership Team and our West Sacramento key personnel are provided in Section 2.A.1. Our team’s deep knowledge in providing similar collection services and several successful new service transitions and diversion program roll-outs are detailed in this section. Following the resumes are GreenWaste’s Organizational Charts for the Executive Leadership Team, who will work closely with our West Sacramento Team during the transition and throughout the term of the Franchise Agreement. The second Organizational Chart details the GreenWaste West Sacramento Team that will provide our comprehensive suite of collection services and diversion programs that are unmatched in the solid waste industry and specifically designed for West Sacramento.

Abel Pereira will be the West Sacramento
General Manager. A Sacramento area resident,
he has extensive local experience and will ensure
the City is fully supported over the term of
Agreement. Abel has been integral in the roll-out
of SB 1383-compliant services for many
jurisdictions and is ready to support the City of
West Sacramento in the expansion of services to
customers.

Manuel Gouveia will be the primary point of contact for this RFP. 578

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2.A.1 Staff Coordination & Collaboration
GreenWaste has a committed and experienced Board of Directors who work closely with C-suite executives to steer the overall direction of the company.

The Board meets quarterly to provide regular feedback and oversight to the executive management team, as well as oversight and support for all strategic initiatives. In addition, the Macquarie Asset Management (MAM) team provides continuous support and guidance in addition to leveraging the MAM waste Portfolio Companies to drive best practice. When combined, these Portfolio Companies represent one of the largest five solid waste companies in the United States, providing a perfect synergy of scale when needed, while maintaining nimble local management when required.

GreenWaste’s executive management team works in close partnership with Vice Presidents to translate strategic priorities into actionable plans that guide day-to-day operations. GreenWaste VPs work closely with the C-suite team, including weekly meetings to discuss projects. These VPs in turn collaborate with the General Managers to design the specific policies and programs that will enable GreenWaste to meet these objectives. This collaboration ensures that high-level objectives are effectively integrated into operational decisionmaking. VPs maintain regular engagement with the C-suite executives through weekly meetings focused on project updates, performance metrics, and strategic alignment. They then work with General Managers to design and implement policies and programs that deliver on GreenWaste’s commitments to safety, compliance, and service excellence.

In West Sacramento, GreenWaste’s General Manager, Abel Pereira, will oversee local operations and ensure adherence to company standards and requirements of the Franchise Agreement and environmental regulations. Abel will maintain direct communication with Kelley Johansen, Vice President of Collections, and both will have ongoing collaboration with C-suite executives during the transition and throughout the term of the Agreement. On the ground, Abel will lead operational monitoring and enforce internal controls designed to verify compliance with established policies, ensuring that safety and performance objectives set at the highest level are consistently achieved.

GreenWaste’s internal controls will vary by department & include:

General Internal Controls:

Quarterly review of key
performance indicators
Continuous
improvement programs
Driver/Safety Internal Controls:

Safety programs and coaching
On-board cameras and driver
safety alerts to coach drivers
Immediate investigation of all
incidents
Customer Service Internal Controls:

Manager is onsite with CSRs and
available in person for oversight
and assistance
Recorded calls to provide
guidance on how to
improve/coaching opportunities
Review of customer work orders
Consistent reporting and auditing
of customer compliance
Corporate Controls:

Regular meetings with
Board of Directors
Clear and consistent
communication
between
C-Suite and VPs of
operations
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2.A.2. Commitment to West Sacramento
We understand the importance of committed staff who are both familiar with collection area and the needs of each of our serviced communities.

Each of our staff members listed in this section will be available to meet the needs of this collection Agreement for West Sacramento in their respective roles to ensure that all aspects of this Agreement are handled responsibly and all terms are met. GreenWaste acknowledges that there will be no changes of staff without written and prior approval from West Sacramento. Resumes of our key personnel immediately follow.

Manuel Gouveia
V.P. of Municipal Franchise
GreenWaste
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Clete Elms
CEO
2024 - Present
Phone: (669) 297-3340
Email: [email protected]
Kevin DiVincenzo
COO
2025 - Present
Phone: (330) 720-6860
Email:

[email protected]
Relevant Technical Experience
Kevin is a results-driven finance and operations leader with two decades of experience building high performing teams, driving process improvement, operational excellence, KPI standardization, strategic volume and pricing growth, and margin expansion for multiple publicly traded entities. He has led regional territories across California and Nevada of 3,000 employees, overseeing and negotiating union contracts, and managing topline revenues of $2 billion per year. He has working knowledge of the Sacramento and Fresno area and a proven track record of implementing positive customer experience and safety performance improvement. In NorCal alone, Kevin handled 41 municipal contracts in his previous role and has both historical and current knowledge around waste operations in the Sacramento area.

Key Responsibilities & Collaborations
As COO, Kevin oversees all operations and is
instrumental in developing and deploying economically
and environmentally sustainable operations across our
entire portfolio in California. For the City of West
Sacramento, Kevin will oversee the operations and
provide overarching support.

Time Commitment to West Sacramento: 25%
Relevant Technical Experience
Clete brings over two decades of executive leadership experience in the waste and recycling industry, with a proven track record in operational excellence.

He joined GreenWaste in 2024 as Chief Operating Officer (COO) and served as Interim CEO from March to August 2025, when he was officially appointed CEO. In both roles, Clete has driven key initiatives focused on revenue growth, operating profitability, safely, and sustainably. Prior to joining GreenWaste, Clete served as CEO of Australia-based Wastech Engineering and as Head of Infrastructure at Cleanaway Waste Management. At GreenWaste, he has emphasized the importance of building a culture of accountability and transparency to empower team members and foster momentum within the company.

Key Responsibilities & Collaborations
As CEO, Clete further strengthens GreenWaste
commitment to the provision of safe, customer centric,
efficient, and sustainable waste solutions through a
highly engaged and motivated team. He is an articulate
and passionate Senior Executive with demonstrated
track record managing & growing large, complex multiregional businesses.

Time Commitment to West Sacramento: 10%
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James Redmond
CFO
2022 - Present
Phone (347) 602 - 1131
Email:

[email protected]
Morgan Oblinsky
VP, Strategy
2024 - Present
Phone: (757) 325 - 0852
Email:

[email protected]
Relevant Technical Experience
James is strategic and results-driven finance executive with over 20 years of experience in infrastructure, waste management, and financial services across global markets. He has proven expertise in financial control, FP&A, and corporate development, with a strong track record in leading complex financial operations, regulatory compliance, and investment strategy. As CFO of GreenWaste, James oversees all accounting, reporting, and financial governance functions.

Key Responsibilities & Collaborations
In his current role as CFO, James is responsible for all accounting, reporting, and financial control related
functions at GreenWaste, including contractual and
governmental reporting and compliance. James will
oversee all accounting operations, supervision of the
Controller, contract compliance, and overall integration of all financial functions at GreenWaste.

Time Commitment to West Sacramento: 10%
Relevant Technical Experience
Morgan brings 15 years of experience across investment banking, investing, and operations. In his current role as GreenWaste’s VP of Strategy & Execution, Morgan is responsible for GreenWaste’s strategic planning and implementation through the identification and evaluation of both organic and inorganic investment opportunities. Morgan holds a bachelor’s degree in aerospace engineering from the United States Naval Academy and an MBA from the University of Virginia’s Darden School of Business.

Key Responsibilities & Collaborations
In his current role, Morgan is responsible for
GreenWaste’s strategic planning and implementation
through the identification and evaluation of both organic and inorganic investment opportunities.

Time Commitment to West Sacramento: 30%
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Zoraya Atayde
VP, Human Resources
2007 - Present
Phone: (831) 920 - 6707
Email: [email protected]
Kelley Johannsen
VP, Collections
2024 - Present
Phone: (602) 882 - 9897
Email: [email protected]
Relevant Technical Experience
Zoraya, PHR, has worked at GreenWaste since 2007, initially in dispatch, then payroll, and eventually working her way up to her current position of VP of Human Resources. In her current role, Zoraya oversees all GreenWaste’s human resources functions. Zoraya has a bachelor’s degree in Business Administration from San Jose State University. She also has a Professional in Human Resources (PHR) certification from the Human Resource Standards Institute and several certifications from Micro HR and the Wharton Executive Education Chief Human Resources Officer Program.

Key Responsibilities & Collaborations
Zoraya is responsible for the Human Resources team,
our top-of-market health and benefits program, and the
company’s recruitment and training programs to engage
our growing workforce well into the future. Zoraya will assist with all HR functions in West Sacramento and be
essential during our employment offerings and trainings to ensure ongoing access to HR resources.

Time Commitment to West Sacramento: 25%
Relevant Technical Experience
Kelley brings more than 25 years of experience across waste and recycling operations, route optimization, fleet management, customer service, and labor relations. In his current role as GreenWaste’s VP of Collections, Kelley is responsible for end-to-end collection operations across the company’s entire route network, championing best in class customer service while driving safety, compliance, and sustainable growth. Kelley holds a bachelor’s degree in business from the University of Houston and an MBA from the University of Phoenix.

Key Responsibilities & Collaborations
In his current role as GreenWaste’s VP of Collections,
Kelley is responsible for collection operations across the company’s entire route network, championing best in
class customer service while driving safety, compliance, optimization, and sustainable growth. Kelley will oversee all aspects of the collection operation in West
Sacramento.

Time Commitment to West Sacramento: 25%
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Relevant Technical Experience
John brings decades of experience in enterprise software, biotechnology, and heavy highway construction. In his current role as VP of IT, he is responsible for all information technology at GreenWaste, supporting both employees and operations and leads growth and innovation through the strategic use of technology. John graduated from Saint Mary’s with a bachelor’s degree in Management. John is a trusted executive partner, skilled in optimizing technology investments and shaping long-term business strategy.

Key Responsibilities & Collaborations
John is responsible for all information technology at
GreenWaste, supporting both employees and operations
and leads growth and innovation through the strategic
use of technology. John will be instrumental in the
seamless transition of the previous hauler’s customer
service database, installation of technology on collection vehicles, and assist in implementing the technology
aspects on our website.

Time Commitment to West Sacramento: 20%
John Henriksen
VP, Info Technology
2022 - Present
Phone: (408) 938 - 4934
Email: [email protected]
Relevant Technical Experience
Manuel leads GreenWaste’s collaborative efforts with municipalities across California. Under his leadership, the GreenWaste municipal team has redefined our approach to municipal franchise agreements, new growth opportunities, and strategic community outreach. Manuel is responsible for negotiating, managing, and extending current and future municipal agreements. He engages directly with municipal stakeholders across the state. Manuel has extensive experience in contract negotiations, new business procurement, new service transitions, implementing new regulatory compliant programs/services, and municipal relationship building.

Key Responsibilities & Collaborations
Manuel is the day-to-day lead on all franchise contracts.

He ensures that the company meets all its current and
future contractual obligations for the communities we
serve. Manuel will be the Primary Point of contact over the transition, complete Agreement negotiations, and
ensure all activities are completed within the expected timelines.

Time Commitment to West Sacramento: 50%
Manuel Gouveia
VP, Municipal Franchise
2026- Present
Phone: (669) 263-2429
Email: [email protected]
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Relevant Technical Experience
Adrian is a highly accomplished and results-driven VP of Fleet Maintenance & Procurement with 29 years of progressive experience in driving operational excellence, optimizing resources and maximizing performance across diverse industries. Adrian is a leader in all aspects of Logistics, Procurement & Acquisition, Supply Chain, Transportation, Fleet Maintenance and Life Cycle Management. He is a demonstrated leader in strategic planning, continuous process improvement, and team management, fostering a culture of continuous growth, innovation, and efficiency.

Key Responsibilities & Collaborations
In his current role, Adrian oversees all sustainment
operations for both fixed and mobile assets and leads all procurement strategic initiatives. Adrian will oversee all capital acquisitions including and vehicles and
containers and ensure that procurement timelines are
met.

Time Commitment to West Sacramento: 20%
Relevant Technical Experience
Ricky has been with GreenWaste for nearly 30 years working as a sorter, collection vehicle operator, MRF Supervisor, and VP of MRF Operations. In his current role as VP, Post Collections, Ricky is responsible for the oversight and management of all aspects of GreenWaste’s post-collection operations, including material processing, commodity management, material hauling and transport, compliance, and site safety.

Key Responsibilities & Collaborations
As GreenWaste’s VP of Post-Collections, Ricky is
responsible for post-collection operations across the
company’s entire networks. Ricky will ensure the
strategic facility partnerships are fostered to promote both diversion and cost effectiveness for the City and
assist with planning for future processing capabilities in the region.

Time Commitment to West Sacramento: 10%
Adrian Bryan
VP, Asset Procurement
2025 - Present
Phone: (804) 731 - 7949
Email: [email protected]
Ricky Lopez
VP, Post-Collections
2009 - Present
Phone: (408) 504 - 6494
Email: [email protected]
Linkedin Profile Linkedin Profile
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Relevant Technical Experience
Jon has worked as a Chief Financial Officer and advisory professional within a number of industries for the past 14 years. In his current role as VP of Accounting, he is responsible for all accounting, reporting, and financial control-related functions at GreenWaste. Jon is a licensed certified public accountant and a graduate of Kansas State University with a Bachelors in Financial Controllership and Accounting.

Key Responsibilities & Collaborations
As the VP of Accounting, Jon will ensure all account
payable and receivables are accurate. Jon will lead in
conducting all necessary audits to ensure accurate and
timely payments to the City. He will be instrumental in the transition of all billing systems in coordination with the City and the previous hauler.

Time Commitment to West Sacramento: 20%
Jon Hermes
VP, Accounting
2024 - Present
Phone: (206) 200 - 1362
Email: [email protected]
Relevant Technical Experience
Chris brings a wealth of experience in the waste industry, with hands-on expertise operating nearly every type of collection vehicle. He holds a current CDL license and has combined practical field knowledge with leadership in safety management. In his current role he oversees compliance with DOT regulations, manages drug and alcohol testing programs, and monitors driver qualifications. His role includes developing and delivering training, conducting accident investigations, and analyzing root causes to prevent future incidents.

He has been instrumental in piloting the latest truck safety technologies, ensuring GreenWaste remains at the forefront of fleet safety innovation.

Key Responsibilities & Collaborations
Chris is responsible for the management of safety
programs for collections at GreenWaste, coordinating
the safety and occupational health component of
personnel, materials, equipment, and the environment
related to collections. Chris will be responsible for all driver trainings, drug testing, monitoring driving
behaviors with use of state-of-the-art technology, and
accident investigations.

Time Commitment to West Sacramento: 20%
Chris Siebenthall
Head of Safety for Collections
2009 - Present
Phone: (650) 924 - 3366
Email:

[email protected]
Linkedin Profile Linkedin Profile
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Relevant Technical Experience
A Sacramento-area resident, Abel is knowledgeable in regulatory issues and requirements related to the waste management industry and has been involved in several development projects undertaken by GreenWaste since 2001. He is currently General Manager of the GreenWaste Florin Perkins Resource Recovery Facility, GreenWaste of Sacramento Roll-off Services and GreenWaste Stockton Material Recovery Facility and Transfer Station. Abel has an environmental studies degree, with emphasis on waste management, and a public administration degree from San Jose State University.

Key Responsibilities & Collaborations
Upon being selected as West Sacramento’s new
franchised service provider, Abel will assume the role of the GreenWaste General Manager for operations. Abel
will focus exclusively to support the needs of this
Agreement and will be based out of GreenWaste’s West
Sacramento office.

Time Commitment for West Sacramento: 100%
Abel Pereira
West Sacramento GM
2001 - Present
Phone: (408) 786-8383
Email: [email protected]
Relevant Technical Experience
driving performance, safety, and productivity in fast-paced logistics and service environments. He has proven success managing frontline teams, optimizing warehouse and fleet operations, and ensuring regulatory compliance. Michael is known for leading by example, building strong team culture, and delivering results aligned with KPIs. Michael currently oversees collection operations for GreenWaste’s Sacramento (debris box and frontload), Stockton, and Hayward facilities.

Key Responsibilities & Collaborations
Michael will direct daily routing and field operations, partnering with dispatch, fleet, and safety teams to
deliver safe, compliant service across multiple routes.

Lead weekly operations planning, safety briefings, and
service audits; coach drivers and dispatchers through
one-on-one sessions to support continuous
improvement. Michael will collaborate with Maintenance
Managers to resolve fleet issues and support driver
safety concerns, as well as track and act on key
performance metrics.

Time Commitment for West Sacramento: 100%
Michael Cole
Route/Field Supervisor
2025 - Present
Phone: (510) 468 - 1776
Email: [email protected]
Linkedin Profile Linkedin Profile
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Relevant Technical Experience
Ereida has worked at GreenWaste since 2007, initially in customer service, and eventually working her way up to her current position of Director of Customer Experience. In her current role, Ereida oversees all GreenWaste’s customer service functions. She is responsible for office administration, customer service, and dispatch for all GreenWaste’s franchise agreements..

Ereida has a bachelor’s degree in Social Work from San Jose State University.

Key Responsibilities & Collaborations
Ereida is responsible for leading and supervising a team of CSRs, ensuring they provide timely and effective
assistance to customers via various communication
channels. She helps GreenWaste develop an optimal
customer service strategy to strengthen relationships
and enhance our offerings. Ereida will assist with all
Customer Service functions in West Sacramento and be
essential during our employment offerings and trainings to ensure ongoing access to CSR resources.

Time Commitment to West Sacramento: 50%
Ereida Atayde
Director of Customer Experience
2007 - Present
Phone: (408) 938 - 4925
Email: [email protected]
Relevant Technical Experience
Salina is recognized for developing high performance teams, new revenue streams, and transformational relationships. Throughout her career, her authentic leadership style has allowed her to overcome market, technological, financial, and supply chain constraints. She is adept at building organizational capability and both customer and supplier relationships. She blends best practices and strategic thinking with a very high level of emotional intelligence to help her team improve every day. She is a dedicated, loyal and ethical employee who enjoys daily challenges and rewarding tasks that provide valuable contributions to the successes of the company.

Key Responsibilities & Collaborations
In her current role, Salina oversees municipal franchise programs and GreenWaste’s outreach team. Salina will
oversee the customer relations strategy and ensure the
customer service program supports SB 1383
compliance, as well as brings the GreenWaste
commitment to service to the City of West Sacramento.

Time Commitment to West Sacramento: 50%
Salina Galindo-Luna
Contract/Outreach Manager
2025 - Present
Phone: (669) 347 - 8913
Email:

[email protected]
Linkedin Profile Linkedin Profile
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Relevant Technical Experience
Vanessa has been with GreenWaste for over 19 years, bringing extensive experience across Accounting, Systems Administration, and Compliance Management. She began her career in accounting where she managed billing processes, reconciliations, and financial accuracy. She subsequently assumed the role of Systems Administrator, designing and building GreenWaste’ current billing databases and continuing to convert and implement new RFP's and contract requirements into the system. She plays a key role in ensuring billing is accurate and compliant by validating rates, services, and contract terms throughout the invoicing process.

Key Responsibilities & Collaborations
Vanessa will manage digital transformation, IT internal coordination, the database transition from the previous hauler, and will oversee all billing functions for operation in West Sacramento. She will be available to address
any billing concerns with customers. She will also
provide training and guidance to Customer Service,
Dispatch, Accounting and Outreach teams to ensure
accurate service configuration, billing execution, and
customer communication.

Time Commitment to West Sacramento: 100%
Vanessa Dacpano
Billing Manager
2007 - Present
Phone: (408) 971 - 5835
Email:

[email protected]
Linkedin Profile
The GreenWaste team demonstrates
its commitment to service every day.

Our customers love their new service
provider!”
- Kevin DiVincenzo, COO
“
In my 18 years of experience
working at GreenWaste, I have been able
to move up from starting in Dispatch to
my current position. I look forward to
bringing this opportunity to others.”
- Zoraya Atayde, VP, Human
Resources
“
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Organizational Chart
GreenWaste Executive Leadership Team
Point of Contact: Manuel Gouveia
Phone: (669) 263-2429
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West Sacramento Organizational Chart
West Sacramento Corporate Yard:

Fruitridge Corporate Yard
8732 Fruitridge Road, Sacramento, CA
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2.A.3. GreenWaste Team Experience
GreenWaste’s Executive Leadership Team and our key personnel for West Sacramento have vast experience in providing efficient collection services and effective diversion programs throughout Northern California. Below are specific details of our team’s experience. .

Team Experience City of San Jose
Contact Person: Riley Knight,
Supervising Environmental Services Specialist
Email: [email protected], Phone: (408) 975 – 2533 Term & Value of Contract: 1991 – 2036, $46 Million
Customer Details: Residential & Multi-Family customers: 220,171.

Street sweeping and curb miles: 36,000. 20,000 public litter collections per month.

Contracted Services: Yard trimmings collection, several food scraps pilot programs, street sweeping, public litter collection, and SFD & MFD solid waste processing.

Key Staff Experience: Our Customer Service Manager, Ereida Atayde, manages the CSR call center in San Jose and was heavily involved in all aspects of the outreach programs that have been implemented over the years in the City of San Jose. Ereida continues to identify how new technologies and procedures can help expand proactive customer service for San Jose and our other Franchise partners. Our Outreach Manager, Salina Galindo-Luna, has taken on the role of outreach manager for San Jose and oversees the management of the Franchise as well. Salina brings innovative ideas to modernize how GreenWaste is crafting and providing outreach to our customers.

Notable Operational Experience: GreenWaste has been providing services to San Jose since 1991, and we are especially proud of our customer service programs in San Jose that have evolved under the leadership of Ereida Atayde. Programs include robust training, integration with San Jose 311 (SJ311) for customers to use a simple app or website to submit requests, and a close working relationship with the City to solve any issues as they arise. Over the years, we have partnered with the City of San Jose to implement a myriad of pilot programs and achieved high resident participation in organics collection with great customer satisfaction. Recently, we partnered with San Jose to implement a pilot program to transform and recycle film plastics, which often present challenges in waste processing and sorting.

Ereida Atayde
Transition Lead:

CSR Call Center
Salina Galindo-Luna
Contract/Outreach
Manager
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Team Experience Santa Clara County South
& East Service Districts
Contact Person: Otto Lee, President of Board of Supervisors Email: [email protected], Phone: (408) 299 - 5030 Term & Value of Contract: 2025 – 2035, $13 Million
Customer Details: Residential: 5,027, Multi-Family Customers: 7 Commercial: 282, Total: 5,316
Contracted Services: Collection of solid waste, recycling, and organics & processing of recyclables and organics for residential, MFD, and commercial. County Facilities collection and processing services are also provided.

Key Staff Experience: Our Customer Service Manager, Ereida Atayde, manages the CSR call center for Santa Clara County alongside our Outreach Manager, Salina GalindoLuna, who oversees the management of the Franchise as well as the entire outreach program for the region. Our Billing Manager, Vanessa Dacpano, assisted during the transition of Santa Clara South and East Districts with specialized experience with billing and Tower interfaces. As an expert in this field, Vanessa helps to ensure data is managed transparently and used to proactively address operational, billing and customer service items as part of our day-to-day operations.

Notable Operational Experience: GreenWaste was able to successfully complete a complex transition within a very short timeline because of significant operational pre-planning that relied on our team’s experience. This transition included dry runs of the routes, training with drivers, detailed customer service and outreach training, and cross-training exercises to ensure every team member was informed on the entire contract. Ereida Atayde and the team ensured customer data was fully updated and formatted to meet the needs of the contract, while Vanessa Dacpano updated and reconciled billing data in AMCS Tower. The team partnered with the County to publicize the low-income program (operated by GreenWaste) offered to residents using strategic outreach channels and messaging, which resulted in a significant increase in participation in the program. GreenWaste is proud to provide outreach materials in the languages used and required by the communities we serve. In Santa Clara County, GreenWaste provides outreach materials in Spanish, Vietnamese, and English.

Vanessa Dacpano
Billing Manager
Ereida Atayde
Transition Lead:

CSR Call Center
Salina Galindo-Luna
Contract/Outreach
Manager
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Team Experience Sacramento Operations:

Non-Exclusive C&D Debris Hauling & Diversion
Term of Service: 2007 - current
Email: [email protected], Phone: (916) 539-4620
Term & Value of Contract: Open Franchise
Type of Service: C&D debris box hauling & C&D processing Areas Served: Services available to the following communities: West Sacramento, Sacramento (City & County), Elk Grove, Rancho Cordova, Citrus Heights, Roseville, Lincoln, portions of Yolo County, Government Facilities include UC Davis, Travis Air Force Base (Fairfield), Woodland College (Woodland), & CalTrans
Key Staff Experience: GreenWaste’s GM (Abel Pereira) and Route Supervisor (Michael Cole) have worked in the Sacramento region for years by providing customers utilizing the Florin Perkins Resource Recovery Facility and our debris box collection services with the highest level of customer service and diversion services. This reference was selected because it demonstrates GreenWaste’s experience in the Sacramento region as well as our ability to provide collection and processing services that achieve high levels of diversion.

Notable Operational Experience: GreenWaste has made significant investments to bring our technology and experience to the Sacramento region. Beginning with our Recycling Certification Institute (RCI) certified Construction and Demolition (C&D) operations and now expanding to a Franchise Collection operator. Our debris box and temporary service program has allowed our team to become familiar with the needs of the region and has positioned our operation to expand into curbside collection programs smoothly. Through our existing programs we have been able to connect directly with local community members and support a more circular economy by creating new products from materials that would have otherwise been sent to the landfill. Our team has become invested in the local community through partnerships with Habitat for Humanity of Greater Sacramento, Rock the Block Oak Park and Rock the Block West Sacramento, and the City of West Sacramento’s Lose your Lawn program.

Michael Cole
Route/Field
Supervisor
Abel Pereira,
GM West Sacramento
Transition Lead:

Operational Effectiveness
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2.A.4. Prime Contractors & Subcontractors
GreenWaste will be the City’s prime contractor for this Franchise Agreement.

We have selected two subcontractors to provide curbside Household Hazardous Waste (HHW) collection and disposal services that are outside our area of expertise for operations in West Sacramento. Hayward Environmental Consulting will provide appointment-only collection services of difficult-to-dispose of materials and HHW (like household batteries, chemicals, paints, e-waste, and fluorescent lamps) directly from residents’ doorsteps. For additional information on the HHW services for SFD and MFDs, refer to Section 4.B.3.

On-call Hazardous Waste Collection
Services: Hayward Environmental
Consulting (HEC) will assist GreenWaste with
the removal and disposal of hazardous waste
from businesses or residences. Even if the
material is unknown, HEC will properly
assess the material through field chemistry to
identify and classify wastes for proper
disposal. From the first call, HEC can assist in obtaining an EPA ID number, identification and profiling of hazardous wastes to cost effective permitted facilities, packaging of wastes according to Department of Transportation (DOT) requirements, and transportation of wastes to off-site disposal facility. HEC will prepare all the paperwork necessary according to Local, State and Federal regulatory requirements.

Container Delivery During
Transition Services:

ContainerPros® provides an
array of specialized professional waste services including its industry-leading logistics capabilities of Assembly & Distribution, Removal & Disassembly, Relabeling, Receiving, and Transportation & Recycling of carts and bins. The Company also offers expert experience in SB1383 Compliance, Route Audits, and Container Maintenance for residential and commercial operations. ContainerPros uses wasteware™ software, a cloud-based solutions suite and mobile app that keeps you informed and supports accurate decision making based on transparent and reliable data.
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2.B. References
The following jurisdictional references are similar in size, scope, and demographics to West Sacramento and are currently serviced by the Key Team Personnel.

Please refer to Section 2.A.3 for further information on how our Key Team members contribute to these jurisdictions. Contact information is included in Form I.

GreenWaste provides residential and commercial garbage, recycling, and organics collection services in the southern and eastern district of Unincorporated Santa Clara County. Through our service offerings, GreenWaste has assisted the region with burgeoning compliance requirements, including AB 341, AB 1826 and SB 1383, while remaining committed to our base services. GreenWaste offers several beneficial programs, such as bulky item clean-up, and support of City programs and initiatives. Our vehicles are equipped with advanced technology, including onboard cameras and tablets, to enhance safety and service for both drivers and the Santa Clara County community. To support SB 1383 compliance, GreenWaste provides contamination monitoring services that exceed County and State requirements and assist the County in meeting the required organic product procurement goals, including through our recycled landscape materials (organic composts, mulches, and more) centers in San Jose and Gilroy. GreenWaste delivers essential and efficient residential and commercial collection services to Santa Clara County communities, and they have expressed satisfaction with our performance.

Rationale for Reference Selection: This reference was selected because it demonstrates our experience with expanding programs under an existing Franchise Agreement while simultaneously implementing a new Franchise Agreement for the same client during the same time period. Please refer to Section 2.C.2. for more details on our successful transitions in South and East Santa Clara County.

GreenWaste has been operating the Florin Perkins Resource Recovery Facility since 2007 as a fully permitted construction and demolition (C&D) debris recycling facility. Over the years, we have expanded the operation to include a landscape materials yard where the public can purchase recycled content landscape materials such as mulch, stones and colored wood chips.

C&D processing is done at Florin Perkins utilizing advanced technology sorting equipment that efficiently separates construction and demolition debris and achieves high diversion rates that are 3rd party verified by the independent Recycling Certification Institute (RCI). Diversion rates are based on the total tons of incoming materials vs. the total tons of waste landfilled, and as of the date of this proposal, Florin Perkins’ overall diversion rate is 78%. GreenWaste operates a robust debris box and temporary service operation from this location, and the operational team is very familiar with the service area as a result.

Rationale for Reference Selection: This reference was selected to demonstrate our ability to provide reliable service and diversion opportunities in the Sacramento region. GreenWaste’s GM (Abel Pereiera) and Route Supervisor (Michael Cole) have worked in the Sacramento region for years. Both Abel and Michael are looking forward to building on the existing debris box and front-load into this proposed collection operation.

County of Santa Clara
South & East Service Districts Reference
Term of Contract 2025 - 2035
Type of Service Solid waste, recycling, & organics
collection services
Customer Details Residential: 9,922, Multi-Family: 14
Commercial: 32, Total: 10,258
Sacramento Operations:

Non-Exclusive C&D Debris Hauling & Diversion
Term of Service 2007 - current
Type of Service C&D debris box hauling & C&D processing Areas Served
Services available to the following
communities: West Sacramento,
Sacramento (City & County), Elk Grove,
Rancho Cordova, Citrus Heights, Roseville,
Lincoln, portions of Yolo County
Government Facilities include UC Davis,
Travis Air Force Base (Fairfield), Woodland
College (Woodland), & CalTrans
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GreenWaste’s partnership with the Town of Atherton has a long-standing record of dependable residential collection service, supported by responsive customer service and proactive outreach to residents. We actively engage with the Atherton community through public education programs that increase participation in recycling and organics diversion efforts, including residential workshops, compost trainings and giveaway events, and thoughtfully designed sorting (What Goes Where?) guides. GreenWaste stages compost events at a local community part for residents to collect and use in their home gardens. We also hold annual Waste Wase events, where residents are invited to drop off e-waste and documents for shredding and pick up GreenWaste’s organic compost. GreenWaste provides annual Service Guides and outreach collateral that are made available online and a part of our technical outreach program.

Rational for Reference Selection: This reference was selected because the size and scope of the Franchise Agreement in the Town of Atherton is similar to West Sacramento. We are especially proud of how our outreach and education programs in Atherton have directly contributed to increased diversion rates and behavior change within the Atherton community.

Our ongoing partnership and continuous collaboration with the Town is part of what makes our outreach programs such a success.

Town of Atherton Reference
Term of Contract 2021 - 2041
Type of Service Solid waste, recycling, & organics
collection services and processing
Customer Details Residential & Commercial customers:
38,491
Appendix A: Jurisdictional Support Letters
View documents on our
GreenWaste proposal website here.

Included in Appendix A are reference letters from several jurisdictions that we provide exclusive collection and processing services under Franchise and Operating Agreements and demonstrate our experience and operational capabilities.

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2.C. Quality of Service & Experience

2.C.1. Company Details & History
GreenWaste Recovery LLC is a Delaware limited liability company authorized to conduct business in California.

Name of Principal: Clete Elms, CEO
Contact Information: (408) 938 - 4938 &
[email protected]
Number of Employees: 1,000+
Corporate Headquarters: 2540 North First Street, Suite 300 San Jose, CA 95131
Client Base: Residential, Commercial,
Industrial & Jurisdictions
throughout Northern California
Areas of Specialization & Expertise:

Residential and Commercial MSW, Recycling, Organics Collection Commercial Composting, including food waste
State-of-the-Art MSW, Recycling, Organics Material Processing (High-diversion organics processing facility)
Construction and Demolition (C&D) Debris Processing
Renewable Energy Anaerobic Digestion
Carpet Recycling
Debris Box Services
GreenWaste Locations (Processing Facilities + Offices):

San Jose: GreenWaste Corporate Headquarters
GreenWaste San Jose Material Recovery Facility
GreenWaste Carpet Recycling Drop Off
GreenWaste Zanker Resource Recovery Facilities (Site 1 & Site 2) GreenWaste Renewable Energy Digestion Facility
Hayward: GreenWaste Hayward Transfer Station
Gilroy: GreenWaste Z-Best Composting Facility
Stockton: GreenWaste Stockton Resource Recovery Facility & Transfer Station Sacramento: GreenWaste Florin Perkins Resource Recovery Facility Recognized By:
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GreenWaste’s Northern California Network
Our Mission: We are innovators, recyclers, and stewards of the environment.

Our mission is to focus our innovation, people, and commitment to being “green first” to revolutionize how we transform the world’s waste.

Where We Work: GreenWaste has experience and success in providing and supporting solutions to waste-handling needs. Currently, GreenWaste provides collection services to the following municipalities and agencies through exclusive Franchise Agreements:

Town of Atherton
Burbank Sanitary District
California State University,
Monterey Bay
City of Capitola
City of Carmel-by-the-Sea
City of Del Rey Oaks
Town of Los Altos Hills
City of Marina
City of Pacific Grove
City of Palo Alto
Pebble Beach Community
Services District
Town of Portola Valley
City of Sand City
City of San Jose
County of Santa Clara East
District
County of Santa Clara
Facilities
County of Santa Clara South
District
City of Scotts Valley
County of Santa Cruz
City of Seaside
State Parks & Beaches; Santa
Cruz District
Town of Woodside
Local Non-Exclusive Collection Services:

Citrus Heights
County of Sacramento
Elk Grove
Folsom
Galt
Lincoln
Rancho Cordova
Roseville
Sacramento
UC Davis
West Sacramento
Yolo County Check Out All our
Service Areas!
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Additional Jurisdictions Where GreenWaste Provides Collection & Processing Services Below is a snapshot of the other jurisdictions where GreenWaste currently provides collection and processing services.

The City of Berkeley negotiated a new 5-year contract with GreenWaste in 2022 for the processing of construction and demolition debris at Zanker Recycling totaling 30,000 tons annually.

Sacramento (non-exclusive) collection services are provided throughout Sacramento and Yolo Counties for commercial and debris box customers.

Burbank Sanitary District has a collection and processing agreement with GreenWaste for solid waste, recycling, and organics collection and processing for more than 1,000
customers.

The City of Sunnyvale negotiated a new 15-year contract with GreenWaste in 2022 for the processing of organics at Z-Best Composting Facility, totaling 32,000 tons annually.

Caltrans negotiated a new 3-year contract with GreenWaste in 2022 for the delivery of green waste and construction waste to Zanker Recycling totaling 53,000 tons annually.

The County of Santa Clara negotiated a new 10-year contract with GreenWaste in 2023 for collection services for Countyowned Facilities totaling 3,773 cubic yards of material per week.

The City of Capitola contracts with GreenWaste for solid waste, recycling, and organics collection services for the more than 2,800 customers. The current contract was executed in 2009 and is set to expire in 2029.

The City of Scotts Valley contracts with GreenWaste to
provide solid waste, recycling, and organics collection services for more than 4,000 customers in the city. The current contract was executed in 2009 and is set to expire in 2029.

Los Altos Hills executed a contract with GreenWaste in 2019 for solid waste, recycling, and organics collection and processing services for more than 2,900 residential and commercial customers. This contract expires in 2034.

Stanford University negotiated a new five-year contract with GreenWaste in 2023 for the processing of recyclables and organics at GreenWaste facilities for the University’s 35,000 students and faculty members.

The City of Palo Alto negotiated separate collection and processing contracts with GreenWaste for the City’s more than 19,000 residential and commercial customers. We collect all 3 streams and process the MSW at our state-of-the-art MRF in San Jose.

San Jose State University negotiated and renewed a five-year contract with GreenWaste in 2023 for collection service to the University’s 30,000 students and faculty members.

The Town of Portola Valley extended GreenWaste’s
collection contract to 2030 and includes solid waste, recycling, and organics collection and processing for more than 1,700 residential and commercial customers.

The Town of Woodside negotiated a 10-year contract with GreenWaste in 2020 for solid waste, recycling, and organics collection services for the town’s 2,234 residents and 62 commercial customers.
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2.C.2. Recent Transition Example
GreenWaste’s Executive Leadership Team and our key personnel selected for West Sacramento have successfully completed several new service transitions and provided many successful collection services and diversion programs throughout Northern California. This team will be instrumental in the design, development, and implementation of our transition to new collection services in the City of West Sacramento utilizing knowledge obtained during other transitions in similar jurisdictions. Below are details of one of our recent successful transitions in Santa Clara County (East and South Service Districts).

Transition Experience in Santa Clara County East & South Service Districts New Agreement & Expanded Services/ Programs
In early 2025, GreenWaste began rolling out new
and expanded collection services in the East and
South Service Districts in Unincorporated Santa
Clara County. This competitive procurement
process, which had several schedule delays that
resulted in a truncated transition period. Already
the exclusive hauler for the South service district,
GreenWaste was awarded the East District which
significantly expanded current service offerings for the region. Additionally, the existing South District services and programs were expanded at this time, so that the Agreements could be aligned for continuity within the County.

Even with an imposed delay of the transition period, our transition team was able to meet tight deadlines by working closely with the County and Board of Supervisors to prepare and plan for new and expanded service offerings prior to executing the Franchise Agreement. When the Franchise Agreement was executed, we placed equipment orders immediately to ensure everything arrived on time and in accordance with the Agreements. We also developed and deployed our transition outreach plan and worked collaboratively with the County to inform and educate the residents about GreenWaste as their new hauler (East District) and new services/expanded programs (South District).

Our customer database integration went smoothly due to our prior planning, field verification activities, and data analysis during the roll over. Once all customers were entered and verified in the Tower customer service software system, we deployed our outreach team to visit Multi-Family Dwellings (MFDs) and commercial customers to provide onsite waste assessments and training as well as educate customers on the new and expanded programs. In the months since the transition, GreenWaste’s service in Santa Clara County has resulted in superior, standardized services across the County for 9,922 residential and 322 commercial customers.

Biggest Challenge: The compressed timelines and multi-regional transition increased the complexity of this project. The team did not have the typically recommended buffer in the schedule, which is especially important for large service transitions that involve extended lead times for vehicle procurement.

Additionally, GreenWaste needed to execute two separate but similar outreach campaigns to inform our customers of upcoming changes.

Elements of Success: To overcome these challenges, our approach emphasized proactive collaboration with the County. Our team focused on ensuring the intricacies of the transition were not overlooked, and through great vendor relationships and internal collaboration, these services were deployed successfully.

Our Approach: GreenWaste’s experience, operational flexibility, desire to innovate, and our focus on sustainability enable us to tailor solutions for our communities. This experience, along with our understanding of the intricacies and choreography necessary to transition service providers, will be crucial in minimizing the potential for service interruptions and inconveniences for residents and the City as a whole. Our refined approach to implementation balances expectations and realistic timelines to create an accurate estimation of the start and end dates of activities and their expected duration, sequencing, as well as any potential overlap. GreenWaste has an experienced team of executives, management, and supervisors who understand these complexities are readily available to
temporarily relocate to West
Sacramento to oversee and
execute our implementation
plan. We continue to maintain
close working relationships with
vehicle, container, and
equipment vendors to ensure
timely delivery of equipment
and supplies.
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CSU,
Monterey Bay
Carmel-ByThe-Sea
Del Rey Oaks Marina
Pacific Grove Pebble Beach Sand City Seaside
GreenWaste’s Monterey Peninsula Service Areas

2.C.3. Additional Jurisdictional Examples
GreenWaste has extensive experience servicing Franchise Agreements with similar size to West Sacramento and in counties, cities, towns and campuses of varying sizes, geographies, and socioeconomic types. Below are additional jurisdictional examples of our successes in our Franchise Communities.

Monterey Peninsula Cities Collection Services
In 2008, the cities of Carmel-by-the-Sea, Del Rey Oaks, Marina, Sand City, Seaside, Pacific Grove, and the Pebble Beach Community Services District (hereinafter referred to as the “Monterey Peninsula Cities”) had exclusive Franchise Agreements for solid waste and recycling collection and processing services that were all expiring within a span of six months.

GreenWaste submitted a comprehensive and competitively priced proposal and was ultimately awarded all eight exclusive individual 15-year Franchise Agreements with the Peninsula Cities, in addition to CSU Monterey Bay, to provide solid waste, recycling, and organics collection services.

Highlight: GreenWaste is exceptionally proud of our ability to provide tailored solutions for each of our Peninsula Cities that focus on each of their individual needs, while also maximizing the operational efficiencies provided by servicing the region as a whole. Tailored programs include combating illegal dumping in the rural regions of the County, high levels of outreach and technical assistance for commercial generators, and specialized collection spanning the challenges of narrow country roads and densely populated city environments.

GreenWaste provides both residential and
commercial collection essential services to Sand
City’s community. I would recommend their
inclusion in the contract to ensure
environmental, social, and economic benefits for
the entire community.
- Mark Parker, Public Works Manager
Sand City
”
”
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City of San Jose Collection & Processing Agreement
In the City of San Jose, GreenWaste provides yard trimmings collection and processing services, street sweeping services for more than 36,000 curbmiles, and public litter collection totaling over 20,000 public litter collections each month.. Additionally, the GreenWaste San Jose Material Recovery Facility processes the solid waste of the 220,171 SFD and MFD residents, totaling over 245,000 tons of MSW processed per year.

Highlight: At GreenWaste we are particularly proud of our strong partnership with the City and their willingness to implement a myriad of pilot programs, including being one of the first communities to co-collect food scraps with yard trimmings using home compost containers with biodegradable bags, which achieved high resident participation and customer satisfaction. Recently, we implemented a pilot program to transform and recycle film plastics, which often present challenges in waste processing and sorting. These types of partnerships provide opportunities for collaborative innovations, which GreenWaste is known for.

Since 1991, GreenWaste has been providing yard trimmings collection services to Districts A and B in the City of San Jose with exceptional service. The City of San Jose has a unique yard trimmings collection program; residents either leave their yard trimmings loose in the street, where they are collected using claw-type wheeled loaders paired with rear-load collection vehicles or place their yard trimmings in a cart, where they are collected by a rear-load or side-load collection vehicle.

In 2002, GreenWaste was awarded District C and became the City’s exclusive residential yard trimmings collection and processing contractor.

Pre-processing of collected yard trimmings is performed at the GreenWaste San Jose Material Recovery Facility, where a trommel screen is used to separate woody debris from the compostable fraction.

The material is loaded in transfer trailers and transported to Z-Best Composting Facility in Gilroy, CA where it is transformed into OMRIlisted organic mulch and compost products. The final nutrient-rich compost is marketed to nearby landscapers and farmers to be used for regenerative agriculture and landscaping.

GreenWaste has a strong background in collection
for both residential and commercial customers and
their end processing ensures maximum diversion
of recyclable and organic materials from landfills.
- Jessica Kahn, Public Works Director
City of Capitola
”
”
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City of Palo Alto Collection & Processing Agreement
In 2008, GreenWaste of Palo Alto (GWPA) was selected to provide the City of Palo Alto with baseline solid waste collection and processing services as well as the rollout of new and expanded services to assist the City of Palo Alto in reaching their goal of zero waste. GreenWaste designed a wide-ranging service program to offer customers their familiar baseline collection services as well as new and expanded recycling services at no additional charge.

Highlights: Palo Alto was aggressive in their pursuit of zero waste and strong sustainability initiatives. GreenWaste partnered with the City to pursue a myriad of new sustainability programs, including achieving high levels of diversion for materials collected curbside through our San Jose MRF, the investment of our first electric collection vehicle, and the continued pursuit of increasing end markets of recyclables in North America. GreenWaste is proud of the substantial effort that has been made towards changing behaviors of our customers through a comprehensive and robust education and outreach program that has assisted the City in moving materials away from landfills. Thus far, the City has achieved 91% diversion through these programs.

The comprehensive Transition and Implementation Plan we developed and deployed in Palo Alto outlined the specific activities and timelines associated with each component of the transition, including the identification of potential obstacles and associated contingencies.

Once a challenge was identified, we worked with the City of Palo Alto and the previous hauler to quickly overcome those challenges.

GreenWaste continues to maintain a close relationship with City Staff to customize programs to accommodate changes in regulations and achieve the City’s sustainability goals.

The City of Palo Alto and GreenWaste remain strong partners, committed to advancing programs to increase diversion, while maintaining a cornerstone of positive customer relationships and reliable service.

GreenWaste has extensive experience in collection
services for both residential and commercial clients.

Their end-processing capabilities ensure the
maximum diversion of recyclable and organic
materials from landfills, contributing to reduced
greenhouse gas emissions, resource conservation,
and compliance with SB 1383, as well as Local and
State sustainability requirements.
- Jason Ledbetter, Town Manager
Town of Woodside
”
”
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2.C.4. Successful Diversion Programs
City of Palo Alto Diversion: When GreenWaste was awarded the Agreement for the City of Palo Alto, we implemented several high diversion programs for more than 19,000 residential and commercial customers. Commercial and residential services provided have an emphasis on curbside and commercial recycling; green and food waste diversion programs that maintain jurisdictional compliance with AB 341, AB 1826, and SB 1383; and processing at GreenWaste’s San Jose MRF.

We were also able to launch an expanded organics and composting program to enhance collection efforts. Our suite of initiatives in recycling and composting have created a successful diversion program, resulting in a diversion rate of 91% for the City of Palo Alto.

Key reasons for the program success include:

Strong outreach materials targeted at key audiences, including commercial customers Robust operational support and processing at GreenWaste’s San Jose MRF Close partnership with the City to align with their ongoing programs, use their channels to amplify messaging, and have the opportunity to test pilot programs.

GreenWaste has been able to achieve a diversion rate of 91% for the City of Palo Alto. This is due to our extensive outreach programs and high diversion processing operations.

Town of Atherton Diversion: The Town of Atherton put a high priority on diversion from the beginning of the contract, working with GreenWaste to create a comprehensive outreach strategy to educate and equip their residents with the knowledge they need to contribute to higher diversion rates. From creative SB 1383 procurement pathways to Waste Wise events, GreenWaste’s outreach strategy has empowered Atherton residents to better manage their waste.

GreenWaste has been able to achieve a diversion rate of 86% for the Town of Atherton. This is due to our robust outreach programs and new diversion programs.

Jurisdiction SB 1383 Commercial
Generator Participation
Del Rey Oaks 100% performance
Pebble Beach Community
Services District 100% performance
Seaside 95% performance
Carmel-by-the-Sea 95% performance
Marina 95% performance
Scott Valley 100% performance
Capitola 100% performance
Santa Cruz 91% performance
91%
Diversion
Key reasons for program success include:

Ensure consistent emphasis in all collateral, public outreach, and educational messaging that no waste stream is being directly sent to a landfill; all materials are processed at the GreenWaste Materials Recovery Facility in San Jose.

Clearly addressing common hesitancies related to the program changes with tailored outreach programs to ensure residents understand the change and the associated environmental benefits.

Multiple points of communication through presentations, webpages, how-to videos, FAQs, and Customer Service training. 86%
Diversion
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2.C.5. Data Management Systems
As a company with roots in the heart of Silicon Valley, GreenWaste’s technology infrastructure reflects best-in-class solutions that leverage cutting-edge tools while adapting to the specific needs of the municipality we are serving. We have extensive experience in adapting our systems to meet customer needs and our team is well-versed in understanding the nuances of legacy systems to enable complete IT upgrades and integration. For the City of West Sacramento, we will focus our technology solutions on seamless integration with current systems, employing significant upfront resources to ensure a thorough, wellsupported and seamless transition.

Systems Integration & Data Exchange: GreenWaste exchanges data with several municipal customers. For example, in the cities of Palo Alto and San Jose, the file-based integrations include customer starts and stops, detailed billing, customer type, service type and other detailed information from our AMCS Tower system. These integrations have been in place for more than five years and continue to be successful, robust integrations.

Data Transition Experience in the City of San Jose: GreenWaste has been servicing the City of San Jose since 1991. When we transitioned the operations, there was considerable effort taken to gather customer account data, conduct initial quality control of the data, and then upload into a test environment for further screenings and corrections before being uploaded into our systems. GreenWaste developed a specific format to gather data related to customers, including basic billing information (name and addresses of customers), site addresses, customer contact information (name, phone number and email address), current service days, routing information (for reference), service levels and customer notes. Over the course of three months, this data was screened, quality controlled, corrected based on field audits and customer interactions, and finalized in our system before the start of collection services.

Data Transition Experience in the City of Palo Alto: In 2008, GreenWaste of Palo Alto (GWPA) was selected to provide the City of Palo Alto with baseline solid waste collection and processing services as well as the rollout of new and expanded services to assist the City of Palo Alto in reaching their goal of Zero Waste. As part of GWPA’s Transition and Implementation Plan, specific activities and timelines associated were outlined with each component of the transition including the identification of potential obstacles and associated contingencies for effective data transfer. This includes consistent and transparent reporting on a regular schedule to ensure clear documentation of solid waste collection activities, customer engagement and related service metrics. The file-based integrations include customer starts and stops, detailed billing, customer type, service type, and other detailed information from our AMCS Tower system.

GreenWaste 360 Dashboard System
GreenWaste employs an iterative development model that is has been used in several recent, large-scale collections and transition efforts, including the GreenWaste mobile application, and in the creation of the GreenWaste360 dashboard system, where all operational data is assembled through our integrated suite of software and shared visually with jurisdictions via PowerBI. See Section 4.C.10 for additional information on GreenWaste360.

GreenWaste360 provides a complete view of the GreenWaste operations from the day-to-day collections to customer service metrics and technical assistance and diversion metrics. The program is based on capabilities provided by PowerBI, where PowerBI filters all data into a single platform. A jurisdiction has full access to data on a personalized dashboard.

By consistently tracking and analyzing data of our collection operations, customer service functions, and outreach programs, we continue to refine and improve all aspects of our operations with the goal of maximizing service reliability, operational efficiency, regulatory compliance, and customer satisfaction.

Operational data is used to proactively identify service trends, optimize routing and fleet deployment, reduce missed or delayed collections, and improve response times to customer inquiries and service requests. All our operational data and statistics can be provided to the City in a visual and customizable format that is described in additional detail in Section 4.G.
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AMCS Vehicle Technology Platform:

Another useful feature of AMCS Tower is the seamless integration across our vehicle technology platforms and real-time mobile access for Supervisors and drivers out on the route, which allows for quick notifications and communication between CSRs and field staff. GreenWaste is in the process of integrating AMCS Mobile Web in all our collection vehicles, which is a browser-based application designed to connect directly with our transport planning and optimization system, Fleet Planner, via smartphone or tablet, resulting in cohesive communication and rapid response to overall customer management across all our departments (operations, CSR call center, finance, and management).

Data Sharing with Jurisdictions: GreenWaste currently has the capability in AMCS Tower to share customer account data via read-only access and we can also provide access via reporting/files, secure website, or via City integration. GreenWaste exchanges customer account and service operational data with several other jurisdictions. An example includes CSV-based integrations with data files generated by SQL triggers, which are automatically emailed to the customer. GreenWaste also has an existing code-based integration for another customer in its collections platform, and a similar code-based integration could be deployed for the City of West Sacramento. GreenWaste’s IT department’s annual plan for 2026 includes additions in the software development and business analysis areas – both of which will be instrumental in developing tailored solutions for the City of West Sacramento during the transition and throughout the term of the Agreement to provide comprehensive and transparent data sharing and reporting.
“ Beyond the metrics, the team at GreenWaste
Recovery has been a pleasure to work with. They
are professional, responsive, and genuinely
committed to our success. Their expertise and
proactive support have been invaluable. I
recommend them without reservation.”
- Natalie de Leon,
Senior Sustainability Analyst,
County of Santa Clara
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2.C.6. Customer Service Systems & Performance Benchmarks AMCS Tower Customer Management System: GreenWaste utilizes the AMCS Tower operational management system to handle all customer service, routing, compliance tracking, and billing functions of our collection and processing operations. The Tower database can handle all service and data needs that are common in the solid waste and recycling industry, and all data is kept secure using superior security systems and protocols.

The AMCS Tower system serves as the backbone for customer account management and collection operations, offering:

Centralized customer data management
Electronic filing and calendar scheduling
Dispatch and work order tracking
Detailed reporting via customizable note types
Integration with the City to provide seamless transition experience A website portal for customer account information
GreenWaste prides itself on the exceptional customer service we provide to our communities. While drivers and other on-the-ground staff are the faces of the organization in the field, our CSRs are the main points of contact with the majority of customers. We provide superior customer service by investing in technical infrastructure and providing CSRs with the tools and training that enable them to suceed.

Genesys Cloud: Additionally, our phone system (Genesys Cloud, also referred to as PureCloud) we can track and manage call volume and adjust our staff to meet peak demands. Genesys Cloud is a robust cloud-based contact center solution designed to streamline customer interactions across multiple channels and offers the following key features and benefits:

Genesys Cloud is a robust cloud-based contact center solution designed to streamline customer interactions across multiple channels and offers the following key features and benefits:

Supports voice, email, chat, and SMS communication methods Unified interface for managing all customer interactions Integrated voice response and call management
Call recording, monitoring, and voicemail feature
Coaching tools for CSRs
Real-time dashboards, analytics and historical reports
Third-Party integrations (seamless integration with the City) Encryption, multi-factor authentication, and secure safeguards GreenWaste understands the importance of efficiently and thoroughly handling incoming customer calls. GreenWaste tracks detailed customer service metrics ensuring prompt responses and effective issue resolution and our CSR call centers are monitored daily to ensure performance benchmarks are being met by each CSR. These technologies help us ensure that our staff are maintaining key performance indicators (KPIs) and provide data-driven coaching opportunities to ensure the quality of services provided.

Call Center Metrics Across GreenWaste Customer Service Centers Average Speed of Answer 32 seconds
Call Abandonment Rate 3.9%
Average Hold Time 35 seconds
First Call Resolution Rate Majority of items are resolved upon first contact with customer.

GreenWaste’s Internal Customer
Service Performance Metrics
exceed those of the
City of West Sacramento.
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2.C.7. Education & Outreach Implementation
At GreenWaste we understand that customer education and outreach are crucial to the implementation and continued success of all aspects of waste collection, particularly with regard to diversion. Through our extensive experience in jurisdictions throughout Northern California, we have developed key principles for successful education and outreach programs. These principles have guided our outreach efforts in each of the jurisdictions we service, including the County of Santa Clara, the City of Palo Alto, and all seven cities in the Monterey Peninsula Cities.

Key Elements to a Successful Education & Outreach Program We have identified three key elements to a successful education and outreach program. While the details of the program may change across jurisdictions, and convey information specific to each jurisdiction, the general elements remain the same:

Clear graphics and language: The old adage that a picture is worth 1,000 words is especially true when someone is standing in front of their waste carts, wanting to know which container to throw their material into. We aim to design all our outreach materials to require as little interpretation as possible. This requires colorful pictures and graphics, multiple language options, and clear text without industry jargon.

Multiple distribution options: We aim to meet customers where they are, instead of making them come to us. If someone is in the habit of tossing their paper mail, then an online newsletter is a better option to reach them. If someone rarely or never uses a computer, then no amount of email or directions to our website will be successful in reaching them. If someone prefers their information on-demand, our website and mobile app will be available to them whenever they need it. We are committed to consistent and accurate messaging across multiple platforms.

For our complete Public Education
and Outreach Plan (PEOP),
developed with these principles in
mind, see Section 4.E.

View the PEOP on our
GreenWaste proposal
website here.

Our dedicated Outreach team will participate in all aspects of implementing public education and outreach programs and be active in the community to promote recycling and diversion efforts throughout West Sacramento. Ongoing public education and outreach activities include the following materials and collateral:

How-To Guide / Welcome Packet
Bi-annual Brochure / Newsletter
Corrective Action / Non-Collection Notice
Community Presentations & Events
Dedicated GreenWaste of West Sacramento Webpage
SB 1383 Compliance items
GreenWaste Mobile Application
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Public interest and real-life examples: We are passionate about diversion efforts, but we know that not everyone shares that interest. It is our job to make waste management interesting and fun, and we do that by showcasing real customers or employees who are exemplifying what we stand for. We run contests to get people excited about their waste service. We visit schools and festivals, host information meetings, and meet with customers on site visits. By interacting with the community and reaching as many people as we can, we hope to be more than just the truck that picks up your trash. At GreenWaste, we are part of your community, fighting alongside you to keep your streets clean and your landfill open for years to come.

Key features of our tailored and robust education and outreach program for the City of West Sacramento will include:

Robust, user-friendly website with content specifically tailored to West Sacramento customers, including online billing services, account set-up and closing, complaint forms, service request forms, rates and service options, program information, and FAQ. The website will include direct links to the City’s website.

GreenWaste mobile app, available for Android and Apple users, to provide customers with additional options for managing their services and exploring educational information.

Support of the City’s zero waste goals by acknowledging and rewarding customers who implement innovative strategies, providing education and training around zero waste practices, and equipping CSRs with the knowledge to share zero waste guidance with customers.

Atherton Outreach Program Case Study
As part of a new program deployment in the City of Atherton, GreenWaste conducted a large-scale Outreach and Education campaign to ensure that all customers were prepared for new program participation. Informing Service Recipients in advance of new and expanded programs was key in helping GreenWaste’s Outreach, Customer Service, and Operations teams complete necessary transition tasks. GreenWaste’s goal was to keep all Service Recipients well informed and at ease with changes to their service and was able to reflect the success of the program by the high number of participants and resulting diversion rate (91%!)
GreenWaste communicated to customers through a range of options including:

Direct-Mailers
Virtual Workshops
In-person meetings

GreenWaste has built upon our successful experiences in Atherton to develop comprehensive Education & Outreach programs for all of our Franchised jurisdictions. Please refer to Section 4.E for more information about our proposed plan for West Sacramento.

Tabling Events
Service guides
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2.D. Litigation & Notice of Violation History
GreenWaste Recovery LLC owns and operates various types of collection and processing operations. Over the course of business, we have been involved in instances of litigation and violations, and we have worked with the parties involved to come to a fair resolution. Due to the nature of some of the litigation history and in the case of open claims, we prefer to provide a summary of closed claims and actions over the past five years. We are more than happy to discuss additional items with the City upon request.

2.D.1. Settlements
Over the last five years, GreenWaste has been involved in a few settlements involving $100,000 or more, none of which correlate to legal proceedings with a municipality. A summary is below:

GreenWaste has no criminal actions in which the company, its parent company, subsidiaries, all partners, or principals were involved.

2.D.2. Legal Actions
There are no ongoing or threatened legal actions against GreenWaste, its parent company, subsidiaries, all partners, principals, or joint venture company(ies) by a governmental entity that is or was contracting with GreenWaste related to solid waste management.

2.D.3. Notices of Violation
The information in this Section contains proprietary, trade secret, and confidential business information submitted in confidence. It shall not be disclosed outside the City except as required by law.

REDACTED

REDACTED
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2.D.4. Liquidated Damages & Fines
GreenWaste does not have any damages, administrative fines, charges, or assessments totaling $50,000 or greater in any one calendar year during the last five years.

2.D.5. Bid & Bond Claims
GreenWaste has not had any claims against a bid, proposal or performance bond and the results and failure to receive a bid, proposal, or performance bond or any contractual defaults or termination in the last 15 years.

GreenWaste of Palo Alto has provided high quality
performance, consistent service reliability and
responsiveness to the city and the community as
well as innovative processing facilities that are
very close to Palo Alto.”
- Paula Borges,
Solid Waste Manager, City of Palo Alto
“
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3. Financial Qualifications

3.A. Statement of Financial Qualifications
GreenWaste Recovery, LLC is owned by MIP V Waste, LLC, a Delaware limited liability company that also owns GreenWaste Affiliates: Zanker Road Resource Management, LLC and Zero Waste Energy Development, LLC. GreenWaste Recovery, LLC was formed in 2021 and is the successor amalgamation of the GreenWaste Recovery and Zanker family companies, which conducted business from 1985 to 2021.

The information in this Section contains proprietary, trade secret, and confidential business information submitted in confidence. It shall not be disclosed outside the City except as required by law.

Macquarie is a global financial services group operating in asset management, retail and business banking, wealth management, as well as advisory, and risk and capital solutions across debt, equity, financial markets and commodities. Through unlocking capital and ideas, Macquarie creates investment opportunities while helping facilitate economic activity, addressing unmet community needs, and advancing long-term prosperity. Macquarie employs over 23,000 employees globally across 31 markets. Our purpose of empowering people to innovate and invest for a better future and principles of opportunity, accountability and integrity guide our actions.

REDACTED
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4. Technical Proposal

4.A. Transition Plan
GreenWaste has developed a comprehensive Transition Plan to ensure seamless service implementation for the City of West Sacramento with zero disruption to residents and commercial customers. Drawing from our successful transitions that have led to our service of over 250,000 accounts across California, we deliver early preparation, comprehensive planning, rigorous execution, and transparent communication throughout the transition period. Our Transition Plan addresses all the City’s requirements and includes details on customer contact and account setup, container selection and delivery, retention of displaced employees, education and outreach activities, coordination with current service providers, and a detailed weekly schedule. This plan also includes a detailed account of how we will coordinate with the incumbent hauler, and of any potential risks and how we will mitigate them.

Our West Sacramento transition period will be divided into five phases, beginning with the selection of GreenWaste as the franchise waste hauler and extending through the initiation of services in July 2027, and including a last phase that encompasses the first six months of service. Each of these phases will be comprised of various tasks related to the detailed and numerous activities that are required for a smooth transition of solid waste collection service. The Transition Subcommittee will oversee each of these steps and will be in direct contact with the City throughout the process.

GreenWaste Transition Subcommittee: We begin every new Franchise Agreement by creating a Transition Subcommittee that will be responsible for the design, development, and implementation of our transition to new collection services and diversion programs in the City of West Sacramento. The Transition Subcommittee will draw upon our experience with previous transitions and will make any necessary adjustments to ensure each aspect of the Implementation Plan is completed with full transparency and accountability to the City. GreenWaste’s COO (Kevin DiVincenzo) and VP of Municipal Franchise (Manuel Gouveia) will provide oversight of the Transition Subcommittee, and our VP of Collection Operations (Kelley Johannsen) will lead the operations team. Our Transition Subcommittee members, along with their related area of expertise and direct phone numbers, are shown here. 614

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GreenWaste’s Transition Subcommittee
Kevin DiVincenzo
Oversight
(669) 263 - 2888
Quarterly scheduled
meetings with West
Sacramento regarding
updates
Morgan Oblinsky
Transition Lead:

Strategy
(757) 325 - 0852
Kelley Johannsen,
Transition Program
Director
(602) 882 – 9897
Transition Oversight &
Coordination
Abel Pereira, GM West
Sacramento
Transition Lead:

Operational Effectiveness
(408) 786-8383
Zoraya Atayde
Transition Lead:

People
(831) 920 – 6707
Chris Siebenthall
Transition Lead:

Safety
(650) 924 - 3366
Manuel Gouveia
Transition Lead:

Contract Management
(669) 263 – 2429
Quarterly scheduled meetings
with West Sacramento
John Henriksen
Transition Lead:

IT / Data Integrity Lead
(408) 938 - 4934
Adrian Bryant
Transition Lead:

Equipment
(669) 347 - 9163
Jon Hermes
Transition Lead:

Billing
(206) 200 - 1362
Salina Galindo-Luna
Contract/Outreach
Manage
(669) 347 - 8913
Ereida Atayde
Transition Lead:

CSR Call Center
(408) 393 - 1580
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4.A.1. Phase 1: Months 1-2 (June-July 2026)
In the first two months following the awarding of the contract, our Transition Team will lay the groundwork for a smooth transition. This phase will focus on administrative tasks, including placing orders for equipment and acquiring customer data. Specifically, our Transition Team will accomplish the following tasks in Phase 1:

Administrative & Contractual
Negotiate and execute the Collection Agreement with the City of West Sacramento
Secure required insurance and bonds
Finalize long-term lease for corporate yard location
Finalize Transition Plan milestones and expectations with the City Schedule and host bi-weekly transition meetings with the current collections service provider and lead City staff members Conduct monthly formal risk assessments to ensure all processes are on track for timely completion
Customer Database and Routing
Formally request customer information from the current collections service provider
Receive complete customer database from the current collections service provider, including service levels, billing information, and special requirements
Begin IT system configuration for West Sacramento
Begin validation of data received from current collections service provider
Operational Infrastructure
Place container orders for delivery
Place vehicle orders for delivery
Begin operational upgrades and modifications of corporate yard Confirm and execute processing facility agreements as needed Disposal: Yolo County Central Landfill
Organic Waste Processing: Yolo County Central Landfill Organic Waste operation
Materials Recovery: Cal-Waste MRF recyclables processing operation which will be transfer through L&D Landfill
C&D Processing: Yolo County Central Landfill Construction and Demolition operation
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4.A.2. Phase 2: Months 3-8 (August 2026-January 2027)
Over the next six months, our Transition Team will dive deeper into each of the areas put in place in Phase 1. After receiving customer information, we will work to validate that information, set up our software systems to accommodate the data, and develop collection routes. After placing orders for equipment in Phase 1, this next phase will then see us receiving those orders and commissioning the equipment. Additionally, we will use this time to develop education materials for customer distribution. Throughout this phase, the following tasks will be completed:

Administrative & Contractual
Continue bi-weekly transition meetings with the current collections service provider and lead City staff members
Continue monthly formal risk assessments to ensure all processes are on track for timely completion
Customer Database and Routing
Complete validation of all customer records and address data and reconcile this information in Tower through route audits Configure Tower billing and routing software system for West Sacramento operations
Develop optimized collection routes for residential, commercial, and multi-family sectors
Operational Infrastructure
Complete operational upgrades at the Fruitridge Corporate Yard Monitor progress of container manufacturing to ensure that equipment will be available as needed
Begin receipt of collection vehicles
Begin vehicle commissioning and technology installation, including GPS tracking and onboard cameras
Finalize container graphics
o Labels in English and Spanish with images of acceptable and unacceptable materials for each container
o Include QR codes and website URLs linking to recycling education resources
o Make Russian language resources available digitally as required by the Agreement
Begin container staging, including application of labels Customer & Community Outreach
Develop education and outreach materials in English, Spanish, and Russian

4.A.3. Phase 3: Months 9-10 (February-March 2027)
Phase 3 of the transition period will focus heavily on customer communication. During this phase, we will distribute our first customer outreach materials after they have been approved by the City. We will also continue to receive and commission the collection vehicles and containers needed for this operation.

Administrative & Contractual
Continue bi-weekly transition meetings with the current collections service provider and lead City staff members
Transition from monthly to bi-weekly formal risk assessments to ensure all processes are on track for timely completion Operational Infrastructure
Continue receipt of collection vehicles
Continue vehicle commissioning and technology installation, including GPS tracking and onboard cameras
Finalize receipt, labeling, and staging of all containers Customer Outreach
Finalize, prepare, and distribute Introductory Mailer
Full-color postcard announcing service transition; trilingual (English/Spanish/Russian); QR code to website
Launch future West Sacramento website
Providing a Seamless
Transition for West Sacramento!
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4.A.4. Phase 4: Months 11-13 (April-June 2027)
Phase 4 encompasses the last three months of the transition period, when all final arrangements will be put in place. During this phase we will increase communication with customers, including verifying and inviting them to adjust their service levels. Multi-Family and commercial customers will be individually contacted with site visits and direct communications regarding their service needs. The results of this allow for the final completion of routes. Additionally, Phase 4 is when personnel will be hired, including displaced employees.

Administrative & Contractual
Continue bi-weekly transition meetings with the current collections service provider and lead City staff members
Transition from bi-weekly to weekly formal risk assessments to ensure all processes are on track for timely completion
Begin customer service line operations
Workforce Readiness
Begin displaced employee outreach
Hire and train all required collection drivers, customer service representatives, route supervisors, and support staff (including displaced employees) Complete all employee certifications including CDL verification, safety training, and equipment operation
Finalize route assignments
Conduct route familiarization and dry runs for all drivers Complete SB 1383 compliance training for all staff
Customer Database and Routing
Configure billing system with approved Maximum Service Rates Adjust subscription levels as indicated by customer responses to outreach Test all billing and routing software functions
Operational Infrastructure
Deploy full fleet of new collection vehicles meeting all contractual and sustainability specifications
Install all required vehicle technology including GPS tracking and onboard cameras
Coordinate with subcontractor to deliver containers prior to service commencement
Deliver GreenWaste containers 15 to 30 days prior to service commencement Coordinate with current hauler for removal of existing containers following final service day (June 30, 2027)
o For locations with limited space, GreenWaste will coordinate with current hauler for same-day removal and delivery
Commitment to Displaced Workers: GreenWaste is committed to retaining the current drivers and staff that are familiar with the West Sacramento community and have experience with the region and customers. For the qualified displaced employees of the previous hauler, GreenWaste will:

Offer employment to all qualified displaced employees of previous hauler
Retain displaced employees until such employees leave
employment or are terminated for cause, per Section 18.1 of the Agreement
Provide pay and benefit rates that meet or exceed previous hauler rates
Make wage, benefit, and job classification information
available to the City, as required
Outreach & Hiring Process:

Initial Contact (90 to 75 days prior to start date / April 2027):

Request displaced worker contact information from WM, the incumbent hauler
Coordinate with human resources department
Engage with local union leadership as applicable
Host informational sessions for displaced workers
Recruitment (75 to 60 days prior to start date / April - May 2027):

Conduct individual interviews with interested displaced employees
Verify qualifications, licenses, and employment history Present employment offers pay and benefits meeting or
exceeding current levels
For remaining positions not filled by displaced workers, recruit through job boards, community outreach, and
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Customer Outreach
Residential Customers
Distribute Service Verification Letters (90 days prior to start date, early April 2027)
o Each customer will receive a personalized letter with current service levels
o Customers will be invited to select new services, with multiple response options (online, phone, mail, email)
o All SFD customers will receive a standard three-cart set (garbage, recycling, organics) in sizes determined by their current service level with their current service provider, unless they request a change
Follow-Up Mailing (75 days prior to start date, late April 2027) o Reminder to non-respondents
o Additional service verification opportunities
Comprehensive Service Guide (45 days prior to start date, May 2027) o Booklet with service overview
o “What Goes Where” charts
o SB 1383 requirements
o Collection schedules
o Customer service contact information
Final Reminder (14 days prior to start date, June 2027) o Postcard confirming service start date
o Collection day reminder
o Customer service contact information View our What Goes Where Guide on our GreenWaste proposal website here.
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Multi-Family Dwelling (MFD) & Commercial Customers
Dedicated account representatives will contact all MFD and Commercial customers to conduct service assessments and right-size their container configurations.

GreenWaste will conduct site visits for all commercial and MFD accounts to assess:
o Current service levels and container sizes
o Container enclosure dimensions and determine if there are any space and/or service constraints
o Access requirements for collection vehicles
o Recommendations for optimal service levels and container mix
Presentations to Homeowners Associations, schools, and civic groups City-Wide Outreach
Coordination with local media for news coverage of service transition GreenWaste Outreach Platforms
Online: Dedicated West Sacramento webpage available at www.greenwaste.com that includes a live chat feature
Phone: Customer service line with CSRs available during business hours Mail: Pre-paid response cards included with verification mailings Email: Dedicated email address for West Sacramento customer service requests and questions Digital & Social Media Outreach: GreenWaste will utilize platforms commonly used by and culturally relevant to West Sacramento residents, including younger populations and Spanish and Russian-speaking communities:

Dedicated West Sacramento website with service information in English, Spanish, and Russian Social media presence on Instagram, Facebook, and X
Email notifications to customers who provide email addresses and set up a specifically dedicated email address inbox of West Sacramento staff
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4.A.5. Phase 5: Post-Launch Monitoring &
Support (July 2027-January 2028)
We will implement a structured post-launch monitoring program to ensure that the service being provided meets our high-quality standards, and we will address any issues promptly.

First Week Intensive Support (July 1-7, 2027):

Deploy additional supervisory staff on all routes
Extend customer service hours to handle increased call
volume
Daily debriefing with all route drivers
Real-time communication with City staff on any service
issues
Route Optimization Period (Days 60-90):

Analyze service data to identify route inefficiencies
Adjust routes based on actual service times and conditions Address any recurring service issues or customer complaints Fine-tune container placement and access procedures
Six-Month Assessment (January 2028):

Comprehensive performance review with City staff
Customer satisfaction assessment
Review of all performance metrics against Agreement
standards
Lessons learned documentation and process improvements

4.A.6 Coordination with Current Service Provider
Several of the above transition steps require close coordination with the incumbent service provider to ensure a smooth transition with minimal disruption to service recipients. GreenWaste will work closely with the current hauler to ease this transition and will inform the City of any delays or other issues that may arise. The following processes will require participation from the current service provider:

Customer Database Transfer:

Week 1 Post-Award: Formal request to provide the complete customer database Weeks 2-4: Secure encrypted transfer into GreenWaste staging environment 621

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Container Transition: GreenWaste will coordinate container removal and replacement with WM to minimize service disruption:

Container Delivery Schedule: GreenWaste containers delivered 15 to 30 days prior to service commencement
Existing Container Removal: Coordinated with the current hauler for removal following final service day (June 30, 2027)
Space-Constrained Locations: For locations with limited space, GreenWaste will coordinate with the current hauler for same-day removal and delivery Memorandum of Understanding (MOU): GreenWaste intends to execute an MOU with the current hauler to facilitate coordination during the transition period Billing Transition:

The current hauler will continue billing through June 30, 2027 GreenWaste billing will commence July 1, 2027

4.A.7 Risk Management & Contingency Planning
Based on past transition experiences and the team’s appreciation of the complexity of transitioning to a new franchise service provider, GreenWaste has identified potential risks and mitigation strategies to successful transition these services and has developed the following and contingency plans to ensure they can be effectively managed.

Vehicle Delivery Delays:

Risk: Supply chain disruptions or manufacturing delays could impact vehicle delivery timelines.

Mitigation: Order vehicles immediately upon contract award with delivery guarantees and maintain relationships with multiple vehicle manufacturers. A buffer will be included in the delivery schedule timeline.

Contingency: GreenWaste maintains reserve fleet capacity that can be temporarily deployed and rental agreements with equipment providers can be activated if needed.

Corporate Yard Construction Delays:

Risk: Construction delays could delay operational readiness of the site.

Mitigation: Our team has exemplary experience building and constructing sites including strong vendor relationships with teams that would assist in building operational readiness of the location.

Contingency: GreenWaste has space availability at Florin Perkins which can be used during the transition of services.

Container Delivery Delays:

Risk: Container manufacturing or delivery delays could impact customer readiness. 622

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Mitigation: Reserve production capacity with container manufacturers early in transition and coordinate early with container deliver subcontractor to develop delivery strategy and schedule.

A priority will be delivery to commercial and MFD accounts with space constraints.

Contingency: GreenWaste will draw on surplus container inventory from our other Northern California operations to temporarily fill any delivery gaps, and we can deploy additional delivery crews for an accelerated rollout.

Database Transfer Issues:

Risk: Incomplete, inaccurate, or delayed customer data from the incumbent provider.

Mitigation: Request data transfer immediately upon contract award and implement automated validation and cleansing protocols. All data will be cross-referenced with City parcel data and USPS address validation to ensure accuracy and completeness. A dedicated Data Integrity Lead will oversee the data validation process.

Contingency: Conduct door-to-door verification in areas with data gaps and establish customer service protocols for day-one service issues.

Staffing Shortages:

Risk: Insufficient displaced employee acceptance or recruitment challenges.

Mitigation: Begin displaced employee outreach early with competitive offers while maintaining an active recruitment pipeline through multiple channels and partnering with local workforce development organizations.

Contingency: Deploy experienced drivers from other GreenWaste operations temporarily and adjust routes to maximize efficiency with available staff.

Risk Review Schedule: GreenWaste will conduct formal risk assessments throughout the transition:

Monthly (Months 1-8): Risk review and mitigation status update with City Bi-Weekly (Months 9-10): Accelerated risk monitoring as service date approaches Weekly (Months 11-12): Final risk assessment and go/no-go decision point Our Commitment to a Successful Transition in West Sacramento This Transition Plan represents a proven approach refined through multiple successful franchise implementations. We are committed to executing with precision, transparency, and adaptability through early preparation, disciplined project management, and constant communication with the City and its Service Recipients. Any necessary adjustments to this plan throughout the term of the transition will be presented to the City during the scheduled transition meetings. GreenWaste looks forward to partnering with the City of West Sacramento to deliver exceptional solid waste collection services that meet the needs of all service recipients while ensuring full compliance with SB 1383 and all applicable regulations. 623

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4.B. Collection Service Operations Plan
GreenWaste’s Collection Service Operations Plan details how GreenWaste will provide high-quality, reliable, and sustainable waste collection and diversion services to the West Sacramento community for the 10-year contract term, with two potential extensions of five years each.

Service Excellence: Providing reliable, consistent collection services that meet or exceed customer expectations.

Environmental Leadership: Maximizing waste diversion through innovative recycling and organics programs.

Regulatory Compliance: Ensuring 100% compliance with SB 1383 and all applicable waste management regulations.

Community Partnership: Serving as a trusted partner to the City, responsive to community needs and priorities.

4.B.1. Vehicles
GreenWaste will supply an adequate number of collection vehicles with sufficient capacity to efficiently execute the tasks outlined in the Agreement. Additionally, GreenWaste will maintain an appropriate fleet of backup vehicles for each type of collection vehicle to address scheduled and unscheduled maintenance, service requests, complaints, and emergency situations. All collection vehicles will be new at the start of the Agreement and maintained so that they exhibit the aesthetic and cleanliness standards appropriate for the City of West Sacramento. At no time during the Agreement will collection vehicles be more than 10 years old. All such collection vehicles will be fueled by Renewable Natural Gas (RNG) and will be available in advance of the start of services, allowing for sufficient time to paint and label all vehicles to match GreenWaste’s collection fleet and will be equipped with safety and technology features described in this section.

Renewable Natural Gas (RNG) is a clean, renewable fuel made by capturing and upgrading biogas that is naturally produced when organic waste (such as food scraps, yard waste, agricultural manure, or wastewater solids) breaks down and is captured and cleaned to fuel standards. Instead of allowing the organic waste emissions (primarily methane) to escape into the atmosphere (under typical landfill conditions), RNG fuel is refined to the same quality as conventional natural gas so it can be used for vehicle fuel, electricity generation, or heating. By turning waste into energy, RNG helps reduce greenhouse gas emissions, supports waste diversion from landfills, and provides a low-carbon alternative to fossil fuels. Any SB1383 Recovered Organic Waste Product procurement credits received from RNG used for our collection vehicles in West Sacramento will be provided to the City.

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Collection Equipment
Proposed Vehicle Fleet for West Sacramento
Type of Vehicle & Service Area
Chassis
Manufacturer &
Model
Body
Manufacturer &
Model
Year Useful Life No. of
Vehicles
No. of
Spares
Automated Side-loaders - Residential Mack Trucks LR CNG Heil Durapack Python 2027 12.5 years 12 3
Front-loaders – Commercial Mack Trucks TerraPro
CNG Heil Half/Pack 2027 12.5 years 4 0*
Flatbed Truck – Bulky Reuse+ Mack MD642
CNG Marathon 2027 12.5 years 2 1
Supervisor & Outreach Vehicles Electric Vehicles 2027 12.5 years 2 0 Service Truck F-350
Renewable Diesel Ford 2026 10 years 1 0
*Spares will be sourced from our existing fleet and at no time will be over 10 years old. Spare Frontload Commercial vehicles will be utilized from our non-Franchised services should they be required. +Bin Delivery will be completed using Bulky/Reuse Flatbed trucks.

Included in Section 5 of this proposal is Form D, which contains additional information on the selected collection vehicles and equipment proposed for collection operations in West Sacramento.

For more information on our chosen types of vehicles, please visit our proposal website to check out the truck brochures.
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Delivery Guarantees: GreenWaste utilizes proven manufacturers and reliable vendors for all equipment and vehicles. Included in Appendix E are commitment letters demonstrating their ability to procure vehicles and equipment according to our transition plan and schedule provided in Section 4.A of this Proposal. The vehicle details provided in Appendix E also include some additional details on the selected collection vehicle chassis and bodies.

Compliance with Clean Fuel Requirements: GreenWaste
is prepared to comply with clean fuel requirements by
providing either CNG and/or electric vehicles. We will defer to the City’s decision and then provide a final vehicle
procurement plan that outlines our approach to procuring the specific type of Zero Emission Vehicle (ZEV) or Battery Electric Vehicle (BEV).

GreenWaste will coordinate with local utilities for renewable energy sourcing and install fueling stations for CNG/RNG or charging stations for electric fleets, as necessary to provide compliance and cost-effective fueling and charging operations. Fuel quality logs and emission testing records will be maintained for all collection vehicles, and routine and preventive maintenance will be scheduled to ensure clean fuel systems operate efficiently.

ZEV Plan
For decades, GreenWaste has been at the forefront of recycling and resource recovery innovation, constantly striving for more efficient, economical, and environmentally responsive collection services and processing operations. We are early adopters of ZEVs and have partnered with manufacturers to evaluate the best possible ZEVs options for our communities. In 2017, GreenWaste’s affiliate (GreenWaste of Palo Alto) debuted as the first full-sized all-electric side-loading collection vehicle, manufactured by BYD. This state-of-the-art vehicle was one of the nations’ first all-electric collection vehicles and since bringing it into service, GreenWaste of Palo Alto has added three more ZEVs to our operation.

For our operations in West Sacramento, GreenWaste will begin with all daily collection vehicles fueled by RNG. We will continue to maintain and upgrade our fleet to include fuel-efficient and low/zero-emission vehicles as technologies advance and become available. GreenWaste will report to West Sacramento when any of the RNG comes from SB 1383 qualifying Recovered Organic Waste Products (ROWP) sources.

Transition to ZEVs: GreenWaste will proactively take steps as necessary to plan for and, upon City direction, execute the transition to ZEVs. GreenWaste will provide an annual report to the City outlining our progress and status regarding the ZEV transition. Additionally, we will communicate with the City to discuss the economic and technological feasibility of transitioning to ZEVs.

Route Optimization for Electric Vehicles: Battery-electric and hydrogen fueled collection vehicles often have shorter distance ranges compared to diesel and CNG powered collection vehicles. Efficient ZEV routing ensures vehicles can complete all stops on the route without exceeding mileage range or requiring excessive stops to recharge. The current infrastructure constraints for battery charging and hydrogen fueling are a factor in determining the best approach to providing sustainable fleet strategies. In addition, optimized routes reduce downtime and avoid detours for refueling and shorter, consolidated routes lower energy consumption and maximize ZEV utilization, aligning with CARB’s emission reduction objectives and GreenWaste’s sustainable fleet strategies.
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California Air Resource Board (CARB) Standards:

Historically, GreenWaste has gone above and beyond the
standards set forth by CARB with our fleet options and
maintenance programs. GreenWaste implements routine maintenance and inspections to ensure that vehicles operate efficiently and continue to meet emissions standards over time. GreenWaste has a comprehensive maintenance schedule and performs regular emissions testing to identify and rectify any issues promptly. We only utilize fuel that meets CARB specifications to optimize emissions controls. GreenWaste conducts accurate recordkeeping of maintenance and emission control activities as well as proper documentation of repairs, upgrades, and other relevant activities to demonstrate compliance with CARB vehicle emissions testing and reporting.

GreenWaste’s best practices for efficient routing include integrating GPS and telematics using CARB-compliant telematics solutions (e.g., Geotab, 3rd Eye) to monitor vehicle performance and plan routes dynamically. Routes will be planned around available charging infrastructure and charging will occur during off-peak hours to minimize operational delays. ZEVs can be assigned shorter, predictable routes and longer routes can be observed for vehicles with higher range or near-zero-emission alternatives. We will use CARB’s fleet calculator and fact sheets to help plan ZEV adoption and route efficiency as part of compliance strategies.

Overweight Vehicles on City Roadways: GreenWaste will not use any collection vehicles that are in violation of weight limitations, including any weight limitation placed on any public roadway or alley as adopted and posted by City. We understand that in some situations we may exceed the collection vehicle size limitation for a limited time (less than 120 days) due to extraordinary circumstances or conditions with the prior written approval from the City and all instances of overweight vehicles will be reported to City as part of our monthly reporting.
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Vehicle Safety & Technology Features
All GreenWaste collection vehicles to be
used in West Sacramento will be equipped
with technology and software that is
essential to our safety programs and
protocols. The 3rd Eye camera system
equipped in each collection vehicle
records video activity 360 degrees around
the outside of the vehicle, inside the driver
cab and hopper, and records audio that allows Supervisors and Management to monitor the overall driving performance of the vehicle and driver.

Benefits of the 3rd Eye system include:

The camera system offers the driver three important tools to safely do their job:
o The in-cab monitor has camera views that vary by truck style but are meant to give the driver additional visibility around the vehicle exterior beyond direct sight and mirrors. o Collection vehicle’s cameras also have camera view inside the hopper, giving early warning to the drivers of a possible fire and contamination in the load.
o Backup sensors will sound an alarm while the truck is in reverse if a moving object (pedestrian, bicyclist, etc.) is detected or a fixed object is too close.
3rd Eye systems record and retain video footage which can be important evidence to support the driver and GreenWaste’s defense in an accident. The cameras help with claims and exonerate drivers if the accident was the fault of another party.

Additionally, the video footage serves as an effective learning tool for GreenWaste if there is a near-miss incident.

To promote good driving behavior, the 3rd Eye system has built-in software to monitor driving performance. Collected information identifies driving behaviors needing improvement to reduce the risk of an accident. These performance metrics include but are not limited to harsh braking, hard turns, rolling stops, seat belt compliance, cell phone use while driving, red light running, and speeding.

To promote operational excellence, 3rd Eye cameras capture images on the route of the containers and debris being collected, as well as the absence of carts and bins at the service location at the time of collection. This is helpful to manage service verification and reduce callback instances.

A software feature for “Positive Service Verification” can record details of each container as it is being emptied to further reduce call backs and to help identify the source of improper or illegal dumping. Images also capture when a container could not be serviced, for example if it was overfilled or obstructed. 628

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Vehicle Advantages & Disadvantages
Advantages of our proposed RNG Vehicles include the following:

Emissions: GreenWaste is investing in CNG
collection vehicles that can easily incorporate
Renewable Natural Gas (RNG) without having to
make modifications to the fueling system, saving
time and money. RNG fuel significantly reduces
greenhouse gas emissions and offers numerous
benefits, including lower operating costs, quieter
operations, improved energy security, extended
vehicle lifespan, compliance with emissions regulations, an enhanced public image, and access to financial incentives.

Natural gas vehicles are significantly quieter than traditional diesel trucks, producing much lower engine noise during operation. Their smoother combustion process reduces vibration and sound, which is especially noticeable during idling, acceleration, and early-morning or late-night collections. This quieter performance helps minimize noise impacts in residential neighborhoods and improves overall community quality of life.

It is important to note that when our CNG-fueled collection vehicles operate at much lower decibels than traditionally fueled diesel-powered collection vehicles, residents often forget to put out their containers because they no longer hear the collection vehicle approaching their home. As a result, we often stop by a residence briefly after observing individuals hurriedly heading to the curb with their carts.

Road Impact: Waste collection vehicles have an inherent impact on the roads they travel. GreenWaste will work to mitigate those impacts through the following measures:

Routing Efficiencies by optimizing routes, GreenWaste will minimize the distance traveled by each collection vehicle on every daily route.

Routes will be optimized using GIS from ZignEx software.

Weight Restrictions will be monitored by Supervisors and weight tickets from routes will be routinely reviewed to ensure that collection vehicles are not exceeding their weight limitations.

Right-Sizing by using smaller and lighter vehicles for container deliveries, bulky collection, supervisor and outreach employees, and support and maintenance activities. GreenWaste will ensure that support and supplemental service activities will not unduly contribute to wear and tear on the City’s roadways.

Proper Vehicle Maintenance on all vehicles operating in West Sacramento will minimize the effects of leaks and litter. Routine maintenance and inspections ensure all collection vehicles have water-tight hoppers, and all vehicles will be kept free of leaks from engines and other vehicle systems. Vehicle tires will be maintained and properly inflated to ensure optimal use on the roadways. 629

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Disadvantages of CNG Trucks: While CNG vehicles offer measurable reductions in tailpipe emissions compared to conventional diesel trucks, CNG vehicles typically require higher upfront capital investment for both vehicles and fueling infrastructure. Onboard fuel storage tanks add weight and occupy truck space, which can marginally reduce payload capacity and increase overall vehicle weight. This additional weight may contribute to incremental roadway wear over time, consistent with heavy-duty collection vehicles.

Operational flexibility may also be limited whereas CNG fueling infrastructure is not readily available. Even with the slight disadvantages of CNG vehicles, GreenWaste still considers the overall net benefits far outweigh the capacity, weight limitations, cost, and fueling infrastructure requirements and we continue to purchase and transition to alternatively fueled and zero emissions vehicles for our collection operations throughout California.

Vehicle Technologies
New Technologies: If, during the term of the Agreement, new technologies become readily available (such as hybrid, electric, or hydrogen powered collection vehicles), we will work collaboratively with the City regarding the potential implementation of such new collection vehicles, with a corresponding change in Service Rates to reflect the additional cost or savings agreed upon by both parties.

GPS Tracking: GreenWaste ensures all collection vehicles are equipped with real-time fleet tracking technology and GPS tracking devices that can be used to record start and stop times, vehicle locations, and maximum speed. Live data allows GreenWaste to locate vehicles, streamline routes, and easily communicate between
Drivers, Supervisors
and Dispatch. Reports
of speed, idle,
maintenance and
mileage will allow
GreenWaste to revise
routes, and address
any issues in the field,
as well as document
driver behavior and
adjust training
protocols.

Additional Technologies: GreenWaste utilizes the following technologies and software programs to optimize collection efficiencies and improve overall service and operations:

GreenWaste has historically used proven route design, optimization software and balancing services from Waste Steams Consolidated (WSC), who have decades of hands-on experience in routing logistics.

WSC uses ZignEx software to create the most efficient collection routes that reduce unnecessary mileage and associated emissions.

GreenWaste will continue to utilize WSC’s services to provide balanced routes that maximize efficiencies throughout the City of West Sacramento.

As described in Vehicle Safety Features, each collection vehicle will be equipped with 3rd Eye camera systems. In addition to the safety features described earlier, this system provides Positive Service Verification, recording details of each container as it is emptied.

Exceptions are also recorded, if a container is not out or if it is unable to be serviced due to contamination, obstruction, or unsafe conditions.

This service verification function significantly improves our ability to communicate service issues with customers in a timely manner.

GreenWaste’s customer account and service information is stored in the AMCS Tower software system. Within Tower, our Customer Service Representatives (CSRs) can access current and historical service and account information, including information provided by 3rd Eye regarding positive service verification and service exceptions.

Tower also provides exceptional reporting capabilities, enabling GreenWaste to provide the City with reports of service exceptions, positive service events, customer interactions, or any other reporting needs as agreed upon with the City.

GreenWaste is developing a new reporting tool through the PowerBI platform that integrates data from across our suite of collection and customer service software and technology platforms. This reporting tool will allow the City of West Sacramento to see live data from our various operational areas that will provide key insights into our operations. The platform allows us to generate advanced series of Key Performance Indicator (KPI) reports that assist in analyzing our operations and provide complex reporting for all jurisdictional or state reporting requirements.
o Additional details about the AMCS Tower and PowerBI
platforms are included in Section 4.D of this Proposal. 630

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Vehicle Appearance
GreenWaste will ensure that all vehicles used in the City of West Sacramento meet or exceed the requirements laid out by the City in the provided Draft Franchise Agreement.

Collection vehicles will be repainted no less than every five years to maintain a positive public image, ensuring that each vehicle has clean, clear signage and visible safety markings. Each vehicle will clearly feature the GreenWaste name and logo, our telephone number, and the unique number of each vehicle. This information will be displayed on each side and on the rear of the vehicle in a contrasting color with letters at least four inches high.

Vehicle Maintenance Program
GreenWaste is prepared to offer the highest level of reliable and safe services to the City of West Sacramento. We will implement a comprehensive maintenance program for all our properties, facilities, collection vehicles, and ancillary equipment used to provide collection services under this Agreement. Routine and preventative maintenance is a priority to ensure everything is operating in a safe, neat, clean, and optimal condition with the overall goal of minimizing downtime. In addition to highly skilled and thoroughly trained mechanics, we utilize state-of- the-art technology, equipment, and safety protocols to ensure all aspects of operations are operating effectively and safely.

GreenWaste will always maintain vehicles in clean condition and in good repair. All parts and systems of the collection equipment will operate properly and be maintained as specified by the vehicle and equipment manufacturer’s guidelines and in a condition satisfactory to the City during all times the vehicle is in service. Our Maintenance Department will consist of skilled mechanics trained in all aspects of collection vehicle and equipment maintenance. Each vehicle is designed and will be maintained and operated so collected materials will not blow, fall, or leak out of a vehicle while traveling on the roadways and our mechanics routinely inspect all components of the collection vehicle during their routine scheduled maintenance.

We utilize Optim-Eyes vehicle maintenance software
that tracks the maintenance history of each vehicle
and automates workorders for regular vehicle
maintenance, ensuring all vehicles – including spares
– are well maintained and ready for service.

Additionally, the 3rd Eye monitoring system equipped with all our collection vehicles offers live telematics which monitor the vehicle’s health while on the route and sends alerts to the Maintenance Department if any system needs to be addressed. This Optim-Eyes System gives us peace of mind because the integrated system notifies the driver and mechanics of an issue, so the vehicle can be taken back to the maintenance facility and looked at prior to an accident, spillage of hydraulic fluid, or major breakdown on the route. 631

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GreenWaste will maintain a maintenance log for all collection vehicles, ancillary equipment, and spares. The log will be accessible to the City by physical inspection upon request, and will contain the following vehicle details:

Vehicle identification number
Date purchased or initial lease
Dates of performance of routine maintenance
Dates of performance of any additional maintenance
Description of additional maintenance performed
Clear communication between the drivers, dispatchers, and CSRs ensures that any issues encountered on a route can be resolved and documented.

GreenWaste supervisors will be available to provide whatever support is needed to ensure a speedy and safe resolution. Vehicles will be maintained to the highest standards and constantly monitored through advanced software, resulting in reliable collection services. All established safety protocols will be followed by every GreenWaste employee in West Sacramento, with new guidelines added to address any additional situations that may arise.

Should a vehicle out on the route break down and be unable to operate safely, we will have the ability to dispatch maintenance personnel to the location for onsite service.

Mechanics will have a service vehicle that contains tools and supplies to make basic repairs in the field. We anticipate the response time ranging from 30 minutes to up to two hours for basic repairs, where larger, more complex repairs will be done at our maintenance facility after the vehicle is safely towed. We will maintain an adequate supply of spare vehicles to ensure uninterrupted service in the event of extended vehicle downtime, thereby minimizing any potential disruptions to route operations. Vehicles will be maintained in accordance with the manufacturers’ recommended timeframe and schedules, which will be tracked and documented using the Optim-Eyes System. Routine inspections will be performed to identify and rectify issues promptly. Proactive fleet maintenance is essential to operating our equipment in the safest method possible and increase fleet reliability, customer service and satisfaction, and reduce longterm costs associated with our operations. 632

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Fruitridge Corporation Yard
GreenWaste will base operations for West Sacramento out of our new corporate yard location, at 8732 Fruitridge Road, in Sacramento. This 12.7 acre site is located ten miles from West Sacramento and has sufficient space for the parking, fueling, and maintenance of all vehicles required for this Agreement.

Consolidating vehicle parking and maintenance activities to one location allows for the seamless transition of vehicles from active service to maintenance activities and back into service. Our maintenance facility will be suited to house all maintenance activities, with the exception of major repairs, which will be sourced out to either a local and specialized repair shop or the manufacturer, depending upon the need.
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4.B.2. Containers
Containers & Sizes
Carts: All carts used in the City of West Sacramento will be new and will meet all color and other requirements imposed by SB 1383 and other applicable regulations. Carts will be provided in 32-, 64- , and 96-gallon capacities. Additionally, green organic waste carts will be available in 20-gallon capacity. All new carts put into service during the term of the Agreement will meet all requirements laid out by the City including heavy duty wheels, attached hinged lids, and will be tip resistant. New carts will contain a minimum of twenty percent (20%) recycled material content and come with a ten-year warranty against defects. All new carts will be manufactured by Otto Environmental Systems (Otto). Kitchen pails will be provided for food scraps collection.

Bins: All bins used in the City of West Sacramento will be new and will meet the SB 1383 color requirements. Bins will be maintained in a watertight condition and meet all NPDES requirements. Bins will be provided in 1- to 6- cubic-yard capacities, with organic waste bins limited to a maximum of 2-cubicyard capacity due to weight restrictions. All new bins will be manufactured by McLaughlin Waste Equipment, Inc. (McLaughlin).

Experience with Containers
GreenWaste has decades of experience utilizing these types of carts and bins from Otto and McLaughlin, respectively with great success. We’ve had the opportunity to service, test, roll-out, and repair many different types of carts and bins from a variety of vendors and have selected Otto and McLaughlin due to their performance, reliability, cost-effectiveness, manufacturing capacities and assurances, warrantees, overall function and most importantly, customer satisfaction. GreenWaste is currently using containers of this type manufactured by Otto and McLaughlin in Santa Clara County, Atherton, and throughout the Monterey Peninsula cities.
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Highlights of Otto Environmental Systems (Residential Carts) Industry Leading, High Quality Recycled-Content
Plastics used in all carts
Pioneered 2-wheeled carts in 1965 and are the
most widely used cart brand globally
10-year non-prorated warranty on carts, which is
the best warranty in the industry
Injection Molding & Steel Axle Construction
results in minimal maintenance
Western US Manufacturing Locations
Fully customizable Options (colors, graphics, and
more)
Highlights of McLaughlin Waste Equipment (Commercial Metal Bins) California-based manufacturer, resulting in
reduced freight costs & quicker turnaround times
Full Metal Container Product Line (pitch top,
humpback, nestable, flat top, etc.)
Established in 1995 with dedicated focus on CA
waste haulers
Partnered with PRT for comprehensive
replacement parts availability (lids, bottoms,
spare parts, compactor components)
Local Sales Representatives in Northern &
Southern CA for responsive service and support
Space Limitations & Enclosures
For customers with space limitations, GreenWaste will provide onsite consultations by route supervisors and/or outreach coordinators to meet with customers and establish a mode of service with the appropriate container type and size that best meets the needs of the space while allowing GreenWaste to provide effective collection services. Customers could be offered smaller containers, more frequent service levels, alternative set-out locations, or any other solutions that satisfy the customer while adhering to operational and safety requirements.

Form C contains detailed information on the
containers selected for our operations in West
Sacramento.
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Container Appearance
All containers used in the City of West Sacramento will meet all color and other requirements imposed by SB 1383 and other applicable regulations. Cart bodies and/or lids for garbage will be gray/black, recyclables will be blue, and organic waste will be green.

All containers will include the GreenWaste name and telephone number and a unique container identification number. This information will be hot-stamped or embossed on the exterior of the carts and painted or affixed to the sides of the bins. On the lid of each cart and on the front of each bin, GreenWaste will affix a label that contains instructions for proper usage, including materials allowed in each container, and a QR code linking to the GreenWaste website. This information will be shown in both English and Spanish, and the label will contain an additional QR code that will link to the same information in Russian.

Cleaning of Collection Containers: All bins and carts will be easily cleanable in our container washing area at our corporate yard in Sacramento. This service results in no water entering the City’s storm drain system. This service is provided at no cost to the customer. Lastly, GreenWaste will ensure that all collection containers are cleaned on an as-needed basis to maintain a clean appearance and proper function.

Container Cleaning Schedule: Once every five years, each customer is entitled to request the cleaning and exchange of collection containers:

Single Family: Up to three containers (any color) per recipient once every five years, as requested, at no additional charge Multi-Family: Up to five containers per recipient once every five years, as requested, at no additional charge Commercial: Up to three containers per recipient once every five years, as requested, at no additional charge GreenWaste will comply with all container repair, replacement, and cleaning requirements as required in the Franchise Agreement. Containers in need of cleaning will be exchanged, and the dirty container will be steam-cleaned in our yard. Containers will be inspected after cleaning and will be repaired or removed from service if they are determined to not meet our quality standards.

Container Maintenance Program
GreenWaste's comprehensive container maintenance program ensures the durability and functionality of containers, aligning with our commitment to quality and efficient service. We place a high priority on swift response times for container replacement, addressing customer concerns promptly. West Sacramento customers will have access to multiple reporting channels for damaged containers, including a dedicated hotline, online portal, and mobile application, ensuring an immediate response to reported issues with containers and other service issues.

Trained personnel will conduct regular assessments during collection routes, identifying containers requiring replacement due to wear and tears, accidents, or other damage.

Timely repairs are carried out with a commitment to high standards, ensuring that containers meet safety and operational requirements.
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GreenWaste’s effective container maintenance program contributes significantly to the overall efficiency of waste collection, ensuring prompt issue resolution, prolonging container lifespan, and fostering a positive customer experience.

Carts and bins will be maintained in appearance and function and will be free from graffiti, rust or other damage. Containers will be maintained in a watertight condition and will comply with National Pollutant Discharge Elimination Systems (NPDES) requirements. Unsightly, damaged and/or non-compliant carts and bins will be replaced within five days of receiving notice from the City or the Customer, and within seven days of our own identification.

Debris Boxes: While not included in the exclusive franchise services, GreenWaste will also provide debris box and compactor collection to customers in the West Sacramento area. GreenWaste will maintain an accurate container list that includes the total number and type of containers at each service address along with the frequency of collection for each such container. Each container shall be bar coded, numbered, or otherwise marked for tracking and updating the container list, which can be provided to City upon request.

SB 1383 Mandatory Service: The availability of the mandated Commercial Organic Waste Recycling Program will be detailed (and include AB 1826 and SB 1383 compliance requirements) and will specify that enrollment is mandatory under State law for customers who do not receive an Organics Recycling Waiver from the City (or otherwise meet their compliance obligations as generators of Organic Waste, as outlined in the applicable laws). This initial communication will be included in the Implementation Plan and distributed to customers in accordance with the outlined procedures. For details on our Implementation Plan, refer to Section 4.A. More details on our SB 1383 compliance plan are included in Section 4.C.

Note: Max filled cart weight is 150 lbs. or the weight listed on the cart, whichever is less.

Cart Set Out:All carts must have lids closed and be ready for collection no later than 6 AM on collection day and retrieved from the street within 24 hours after collection. Carts must be placed curbside, have at least 2 feet between them and any parked car, and must be accessible by GreenWaste collection vehicles.
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4.B.3. Route Operations
GreenWaste’s approach to routing involves
developing balanced and efficient routes for the
specific needs of the service area. We
collaborate with routing specialists who utilize
advanced technology to test, refine, and validate
route configurations and productivity
assumptions. For West Sacramento, we hired
Waste Streams Consolidated (WSC), who
have a team of routing veterans that used
available and field audited data provided in the
RFP and addenda, along with our existing productivity numbers (average service time per customer, total lifts, container and vehicle weights and payloads, plus much more) to create a comprehensive routing plan that is optimized to provide the most efficient routing scenario specifically for West Sacramento.

GreenWaste initially reviewed the routing and schedule scenarios with WSC and created more refined routes (that resulted in several service scenario options) and used this information to develop our operations plan, equipment needs, and staffing levels, which were all considered in developing our operations plan and proposed rates for this Proposal.

Based on all the data inputs,
equipment limitations, utility and
neighborhood configurations,
productivity assumptions, plus all of
GreenWaste’s and WSC’s experience
with routing and technologies, routes
were developed and mapped using
ZignEx logistics software and GIS
maps, as shown in the maps that follow
showing the daily/weekly residential
collection routes differentiated by color.

For a video walkthrough of the ZignEx
platform please see our GreenWaste
proposal website here.
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ZignEx Route Boundaries: Residential Collection - Monday Routes Route Map Example: Actual routes for residential curbside collection produced by WSC.
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ZignEx Route Boundaries: DOW Service - Monday
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Vehicles Required & Route Logistics
Routes were optimized utilizing ZignEx and WSC’s extensive experience and research into the West Sacramento landscape. Below are details on the optimized routes we are proposing to utilize in West Sacramento. The following number of vehicles and route logistics based on each line of service in West Sacramento are provided in the chart below:

GreenWaste West Sacramento Route Logistics
Route
Operations
# of Crew
per truck # of Trucks # of Routes
per Week
Total Route
Hours On Route Hours
Total # of
Containers
Collected per
Week
# of Vehicle Passes
per Customer per
Week
(Stops per week)
Containers
Collected
per hour
Residential
Garbage 1 4 + 1 spare 22 9 8 15,274 15,274 87
Residential
Recyclables 1 4 + 1 spare 21 9 8 14,998 15,394 89
Residential
Organics 1 4 + 1 spare 21 9 8 14,734 14,998 88
Bulky Collection
(Flatbed)
1 driver + 1
helper 2 + 1 spare 10 10 9 - - -
Commercial
Garbage 1 4 21 10 9 1,355 2,161 11
Commercial
Recyclables* - - - - - 388 - -
Commercial
Organics* - - - - - 184 - -
GM & Outreach
Vehicles n/a 2 electric vehicles n/a n/a n/a n/a n/a
TOTAL 6 26 100 46,933 47,824 -
*Commercial recycling and organics bin services are non-exclusive and not included in this Franchise Agreement. Franchised bin services for Multi-Family and the City will be collected using Commercial Garbage as a separate partial route. Metrics related to those partial routes are fully captured in the Commercial Garbage category. Franchised Commercial and Multi-Family organics and recycling carts will be collected as part of our residential routes via route sharing. Operational data has been included in those routes, where cart numbers have been listed separately. 641

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Routing Approach & Driver Responsibilities
All digital mapping data that defines final collection routes will be provided to the City on an annual basis. Routes will be designed to consider areas of high traffic around school drop-off and pick-up times. GreenWaste drivers play a crucial role in serving the community and implementing contractual obligations for collection operations. There will generally be one crew member per vehicle, with exceptions for training opportunities and helpers. Our driver’s responsibilities ensure that waste is collected and disposed of in a safe and environmentally responsible manner and are outlined below:

Collection will occur to ensure that no waste is spilled during the process.

Drivers will be responsible for determining when a container cannot be safely serviced and include containers located too close to other objects or vehicles, containers that are overloaded and would spill when moved, and containers that are contaminated with unsafe or inappropriate materials. If any of these conditions are met, it is the driver’s responsibility to report the relevant issue for correction.

Safety Protocols: Ensuring safety is a top priority. Drivers will follow safety protocols when handling materials, such as wearing personal protective equipment (PPE), operating heavy machinery cautiously, and adhering to safety guidelines as well as when moving containers and/or unloading materials. For our full safety calendar and additional information on GreenWaste’s comprehensive safety program and protocols, refer to Section 4.B.4 that follows.

Record Keeping: Drivers are responsible for maintaining records of collection activities, including the amount and type of materials collected, the locations serviced, and any incidents or issues encountered during the route utilizing the onboard computer system that is directly entered into the AMCS Tower system.
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Emergency Response: In some situations, drivers may be
called upon to respond to emergencies, such as spill cleanup or assisting in disaster relief efforts. Every vehicle will be equipped with an emergency spill kit, and all employees will be trained in how to properly respond to minor spills and cleanup, in addition to activating proper reporting protocols. Drivers will receive all necessary training to respond to disaster relief cleanup as needed for the circumstance.

Route Communications: Drivers will communicate clearly and effectively with dispatch and CSRs to resolve customer requests and complaints quickly in the field.

City Facilities Collection & Events
GreenWaste will, without charge or compensation, collect garbage, recyclables, and organic waste from all Cities’ facilities identified in the Franchise Agreement. Bins will be provided and will be collected weekly utilizing a single-compartment fully automated front-loader collection vehicle.

Carts will be provided and will be collected weekly utilizing a singlecompartment fully automated side-loader collection vehicle. GreenWaste will transport each waste stream (garbage, recyclables, organic waste) to the designated and approved processing and disposal facilities.

Bulky Item & HHW Services Routing Approach
Bulky Item Collection: GreenWaste will provide bulky item collection, on an on-call basis, from all residential customers at no charge once per calendar year that promotes reuse. Residents can place up to three bulky items totaling up to four cubic yards. Customers must call and arrange for bulky curbside pickup and GreenWaste will schedule collection on their regularly scheduled service day if requested at least three business days prior. Additional bulky collections in excess of the one included each year will be provided for an additional charge. Four MFD bulky waste collection events will be provided to each MFD complex that includes one large item per five dwelling units with a maximum of 20 large items per event.

GreenWaste will collect Bulky items with a Flatbed Truck, a driver and a helper.

The Flatbed truck enables us to collect items intact so they can be diverted to the highest extent possible utilizing the following hierarchy:

Reuse as is
o Offering furniture, textiles, and other goods to non-profit organizations within the West Sacramento community.

Disassemble for reuse or recycling
o Partnering with local fix-it clinics and organizations.

Recycle or other means of diversion utilizing our selected processing facility.

Disposal as a last resort.
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Once the Bulky Reuse route is complete, staff will unload the items either at the yard or at an agreed-upon location as determined by the City and our donation partners. We encourage this option to handle Bulky Items because the standard approach (using a rear-end loader) doesn’t offer diversion opportunities because items are destroyed as soon as the packer initiates compaction in the rear-end loader.

On-call HHW Service: upon request from the SFD customers, GreenWaste will collect standard household hazardous waste (paint, household batteries, electronics, motor oil and filters in sealed containers) for free once per calendar year. For MFD customers, a maximum of two collections per calendar year will be provided to each service unit for free. Participation in this program will be reported to the City along with details on the type and quantity of HHW items collected.

GreenWaste has selected Hayward Environmental Consulting (HEC) to provide on-call HHW collection services. Customers will be able to schedule their collection by contacting GreenWaste and selecting the next available, or most suitable, collection day. Our CSRs will provide customers with information related to how to place containers safely, where to place them and what is accepted through the program. GreenWaste will coordinate with HEC to ensure collections are scheduled and completed, where information regarding the completed collection event will be reported to West Sacramento in agreement with the Franchise Agreement.

Holiday Tree Collection: GreenWaste will provide curbside collection of bare holiday trees for at least four weeks following December 26th each year for no charge. At no additional cost, GreenWaste will provide debris boxes to be used for holiday tree drop-off services for the two weeks following December 26th each year at locations approved by the City.

Bagged Leaf Waste: During the fall leaf season (November 1 through January 31), GreenWaste will accept for collection up to five 30-gallon bags of leaves from every Single-Family Service Recipient every week at no additional charge. Leaf waste must be placed in compostable paper bags or ASTM D6400-rated bags and set beside the organics waste cart for collection.

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Extra Cardboard: For corrugated cardboard that will not fit inside the recyclable materials cart, GreenWaste will collect any flattened cardboard left next to the blue container.

Dry Cell Battery Collection: Customers may schedule
a pickup of dry cell household batteries on their next
scheduled collection day.

Walk-Out Service: GreenWaste will provide, without additional charge, special manual walk-out services (no more than 100 yards) for those residential customers who sign a standardized agreement and authorize GreenWaste to enter their property and hold GreenWaste harmless from liability. Walk-out service will be provided to any qualified disabled customer at no charge once verification has been confirmed by GreenWaste Route Communications
Clear, timely communication is necessary to ensure that all customers are receiving the appropriate level of care and service, while allowing the drivers to service their routes in a safe and effective manner. GreenWaste drivers will communicate with dispatch on the route to resolve customer requests and route adjustments utilizing cell phones and/or radio communications. Dispatch, CSRs, and Route Supervisors are in constant contact with the drivers while out on their route to ensure collection operations are seamless and routes are completed in a timely manner. Communication is a key component of our operations, and we provide sufficient training on protocols and standards for all employees to ensure high quality customer experience.

Should a driver arrive onsite to find debris overflowing from a container or around an enclosure before the driver has begun servicing, the driver will immediately report this to dispatch and CSRs so that the event can be noted on the customer’s account and we can engage with the customer. CSRs and our Outreach team will reach out to customers with overflowing containers and consistently dirty enclosures to discuss the various options available to remedy the situation through right-sizing and adjusting service frequencies. All customer interactions will be documented in the customer’s account (via photos from the onboard cameras and notations on the account) so drivers can review previous services and continue to monitor areas that require additional cleaning and attention to ensure the City maintains a clean environment in and around waste containers.

Drivers are also astute and stay aware of locations with known contamination issues and are highly skilled at knowing if the weight of a cart is inappropriate for its material stream and may therefore suggest contamination. Depending on circumstances, the driver will leave a Non-Collection Notice as appropriate, informing the customer of the specific issue. The customer notification process related to contamination is detailed in Section 4.D. of this proposal. 645

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Damaged Containers: If a driver sees that a container is damaged, they will report this to dispatch and CSRs. A CSR will then make a work order to exchange the container, and the customer will be notified and instructed to leave their damaged container at the curb on the day the container will be exchanged.

Other Route Observations: Drivers will communicate with either dispatchers, Route Supervisors, or CSRs to inform the team of various situations, that may include safety issues such as road obstructions or other unsafe driving conditions, which will be immediately reported so that other drivers entering the area will be aware of relevant circumstances, and alternative plans can be communicated to all relevant parties as needed. This practice also ensures that the community can be notified accordingly if unsafe conditions are present, so no other drivers are exposed to any dangers spotted by drivers.

Drivers are also observers while in residential neighborhoods and are instructed to notify Dispatch if any suspicious behavior or illegal activity is observed while completing their route.

Prior planning will be instrumental to ensure route audits are well thought out and efficient. Our route audit team will have kickoff meetings and routine check-ins to ensure the process is comprehensive and smooth. Auditors will receive training in the service areas, schedules, container details and codes, commodity descriptions, maps, and GPS details. Oversite of the training and audits will be done by GreenWaste’s Route Supervisor, who has a thorough understanding of each route in West Sacramento.

We will gather relevant service level and billing data, including service records, billing invoices, route maps and schedules, and GPS tracking information to select the appropriate routes and accounts to inspect and verify service and billing information. GreenWaste’s route audit team will review route maps and schedules and compare them to actual collection activities to ensure they align and inspect service records and customer accounts to verify that the correct services are being provided and all billing is accurate. We will analyze GPS data to confirm that routes are being followed efficiently and check for any discrepancies in waste types or quantities collected compared to what is billed.

Service and billing information will be verified and reconciled against the data in Tower and appropriate tagging will be used to document changes and run the designated reports. The data entry in Tower for this may be accompanied with supplemental cloud-based forms and/or spreadsheets.

GreenWaste will create a detailed report on route audits that will include the following information:

The date the review was conducted
The name and title of each person conducting the review A list of the account names and addresses covered by the review A description of each route reviewed, a general description of the route area along with the results and any photographs taken
Copies of any educational materials issued pursuant to such reviews Any discrepancies, errors, or issues identified during the route auditing process will be documented and reported. We will conduct a root cause analysis to determine why discrepancies or errors occurred, if any. This may involve interviewing staff, examining processes, or reviewing billing systems.

GreenWaste will develop a plan to address any discrepancies and errors identified during the audit and implement corrective actions to rectify billing errors and improve service quality. We will use the audit results to drive continuous improvement in collection operations and billing processes. 646

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4.B.4. Safety
GreenWaste’s safety program is firmly rooted in our core values of integrity and teamwork, reflecting our unwavering commitment to doing what's right for both our employees and the communities we serve. By cultivating a culture of safety and responsibility at our facilities and in our operations, we ensure that our actions align with our promise to protect and serve one another. We strive to meet and exceed all relevant federal, state, and local laws and regulations, including OSHA, Cal/OSHA and DOT. Under the leadership of our CEO, who champions our safety culture, and our Head of Safety for Collection Operations, Chris Siebenthall, who leads the success of the program for our hauling operations, the GreenWaste team is continually evaluating and optimizing our safety initiatives. Safety is a standalone KPI for all employees and our safety culture encourages active participation, suggestions and solutions to address near-miss events and potential safety risks from all levels of management and staff.

Safety starts with accountability, communication, and care for one another. From daily equipment checks and safety walks to ongoing training and open dialogue, we take a proactive approach to identifying risks and preventing incidents before they happen. To better calibrate where we stand today, and to demonstrate and share the positive news of improvement, the corporate Safety Team has focused on refining data collection and reporting mechanisms related to incidents, injuries, illnesses, and workers compensation. GreenWaste tracks incidents, implements return-to-work programs, reports injuries in a timely manner, and continuously expands safety goals, ensuring continued progress.

Process
Establishing and
enhancing processes
that reduce, control, or
eliminate risks to
improve safety
performance and
accountability.

Performance
Early identification of
issues and enhancing
preventative
maintenance to reduce
condition-based risks.

Education
Enhancing the education
of our supervisors,
managers, and
employees to improve
risk recognition.

Communication
Enhancing
communications on
safety initiatives, nearmiss reporting, and
“Speak Up for Safety.”
Culture
Our focus on a proactive
safety program will
cultivate a culture where
our own employees own
safety processes,
conditions, education,
and communications.
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Safety isn't just a program, it’s our culture- and we hold ourselves and each other to the highest standards to protect our people, our customers, and our community.

In 2021, GreenWaste undertook a major investment of time and resources into the safety program and created Safety work groups focused on different subject areas to share knowledge and improve our approach to safety metrics, incident reporting measures, and other safety-related topics.

The workgroup developed a new companywide safety mission statement built on seven “LEADERS” principles:

Lead
Engage
Assess & Analyze
Difference
Educate
Resources
Straightforward
Our comprehensive safety program demonstrates our unwavering commitment through multiple layers of oversight and continuous engagement:
biweekly all-driver safety meetings complemented by weekly small-group safety huddles ensure consistent communication on safety protocols; each supervisor conducts eight in-field, on-road driver observations monthly alongside eight yard observations, providing real-time coaching and hazard identification; General Managers perform monthly safety walks at their facilities while executive staff conduct quarterly safety walks across multiple sites, ensuring accountability extends to the highest levels of leadership; and each site maintains an active safety committee that convenes quarterly to review incidents, identify systemic concerns, and develop proactive solutions tailored to local operational challenges. Furthermore, all supervisors, operations managers, and General Managers have completed the comprehensive CalOSHA 30-hour training program, equipping our leadership team with advanced knowledge of occupational safety standards and best practices.

To accomplish this, GreenWaste drivers and equipment operators are put through a driving/operating skills test prior to going on the roadways/public areas and are giving the training, tools, coaching, and technology to do their jobs injury-free, prevent accidents, and provide excellent customer service.

Training in the operation of their collection vehicles is comprehensive and include specifics on ensuring vehicles are always operated in full compliance with all applicable regulations. Driver training will emphasize the importance of operating vehicles according to manufacturer specifications and federal traffic safety regulations, specifically pertaining to gross vehicle weight ratings. In addition to their initial training, all vehicle and equipment operators participate in ongoing safety training throughout their tenure with GreenWaste. This ensures that safety remains a foremost concern for the employees, as well as being widely understood to be a top priority for GreenWaste as a company.

Over 50 of our collection drivers were recognized by
customers and community members in 2024 for their
diligent, safe, and thoughtful service!
I love that GreenWaste cares
about its people. This is
demonstrated through the
company’s fierce commitment to
safety.
- Eric Cissna, General
Manager of GreenWaste of
Palo Alto ”
“
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Route & Vehicle Training: Newly hired drivers spend hours in the classroom, in-yard, and on-route training before operating a collection vehicle on the route and without a trainer/supervisor.

Once the driver demonstrates they are ready to operate solo, they are monitored using supervisor observations and truck camera recording technology. All observations and relevant recordings are later used to provide refresher training, as applicable.

Defensive Driver Training: New hires receive classroom, in-yard, and on-route defensive driving training using principles taught by the Smith System defensive driving methodology.

For more information see Section 4.B.1.

Managing Overweight Vehicles: Overweight vehicles are managed through our technology systems and Route Supervisor review of daily weight tickets.

Weight tickets provide clear records of each vehicle at its disposal location, where overweight vehicles will be flagged by Route Supervisors who will address the problem by reviewing and/or rebalancing routes as needed.

Physical, Drug & Alcohol Requirements: GreenWaste ensures all employees receive appropriate physical screening and comply with drug and alcohol testing requirements in as required by applicable laws and regulations.

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GreenWaste Monitoring & Safety Technologies
DOT Regulations: GreenWaste uses a DOT-compliant management system to monitor all commercial drivers to stay in compliance with Federal, State, and local regulations. The following are just a few of the comprehensive services provided by Concorde Sparc:

Pre-employment drug screening
Random drug testing
Reasonable suspicion testing
Annual Motor Vehicle Reports
Monitor driver’s license & DOT medical expirations
Assist GreenWaste with potential CHP terminal inspections Smith System Defensive Driving Methodology: GreenWaste has adopted the principles taught by the Smith System defensive driving methodology. All new drivers receive training in these principles and through online and in-cab training, they learn defensive driving using the 5 Keys Techniques:

1. Aim High in Steering

2. Get the Big Picture

3. Keep Your Eyes Moving

4. Leave Yourself an Out

5. Make Sure They See You
Safety Management System: In the event an injury or illness occurs, GreenWaste utilizes the EHS Insight software to report and track injuries and illnesses in compliance with company, regulatory, and industry requirements, including Cal-OSHA. This allows GreenWaste to actively learn from every incident, identify underlying root causes, and anticipate and prevent potential safety incidents. In addition, EHS Insight is used to document and track safety assurance program activities which include Driver and Heavy Equipment (Yellow Iron) OBAs, Safety Lane inspections, Supervisor Off-Road Inspections, monthly facility inspections, third-party audits, and corrective actions. EHS Insight solutions establish companywide, consistent, and practical approaches to safety and provide management with effective oversight of employees.

TapRoot: When an event, incident, or near miss has the potential to result in a serious injury, fatality, or a life-altering injury or illness, TapRoot root cause analysis is employed to enhance safety performance by identifying and addressing underlying issues to prevent major accidents and equipment failures, environmental damage, and production issues. TapRoot also assists us in identifying the underlying causes of issues through analysis training and software, as well as providing a systematic approach to acquire the knowledge and best practices necessary to prevent future problems. 650

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Additional Training & Safety Tools
Training and employee development is an important part of employees’ success in their roles, making sure they understand their responsibilities and job duties while performing their tasks safely and efficiently. We do this by using our personally created in-house training safety videos and engaging certified external trainers to coach our employees. GreenWaste always encourages employees to speak up if they are uncertain about how to do a task or are asked to do something they are not trained to do.

Injury & Illness Prevention Plan: GreenWaste is proactive when it comes to injury prevention because employees’ safety is our top priority. GreenWaste has written and implemented policies and procedures that include our Injury and Illness Prevention Plan (IIPP), Life Saving Rules (LSRs), Heat Illness Prevention, Energy Isolation (LOTO), Confined Space Entry, Personal Protective Equipment (PPE), and Hot Work. Copies of these policies are provided to all employees. Safety inspections are conducted periodically at our numerous sites to identify and eliminate potential hazards and or risks.

PPE is worn to minimize exposure to hazards that
can cause serious workplace injuries and
illnesses. GreenWaste continues to work with
manufacturers, venders, and employees to
optimize the use and effectiveness of PPE.

SafeTV: SafeTV is a long-standing communications
platform where employees can find health and safety
examples, QR codes to apps, Human Resources news
and any other helpful information that benefits our
employees. Custom announcements and videos are
also created with companywide messaging, and this
content is updated weekly so employees can be sure to
always find the latest news and information on SafeTV.

Senior Management Inspections & Safety Week: GreenWaste senior leadership conduct site safety walks with site personnel to help identify potential unsafe conditions, safety issues, and discuss GreenWaste safety initiatives and progress. In addition, our Senior Management Team participates in ride-alongs and/or other work-related activities such as sorting, to get an idea of the day-to-day operations. Annually, our safety performance progress is shared and celebrated with all employees during Safety Week. Employees participate in activities which include safety breakroom decoration contests, NSC Safety survey, heavy equipment simulators, and California Highway Patrol (CHP) driver safety presentations.
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4.B.5. Recyclables Processing Facility
To best serve the City of West Sacramento, GreenWaste will have recyclable materials transferred to the California Waste Recovery Systems (Cal-Waste) MRF located in Galt, CA for processing and diversion. Located 26 miles from Waste Sacramento, this 100,000 square-foot facility on 6.7 acres opened in 2013 and has been expanded and upgraded over the years to incorporate additional diversion processes and improvements.

Currently the Cal-Waste MRF operations include receiving, screening, sorting, baling, marketing, and shipping of recyclable materials from residential and commercial customers. The facility has a permitted capacity of 630 tons per day and can process up to 30 tons per hour of commingled recyclables. The CalWaste MRF currently averages 77.5% recovery rate with 20 – 25% residual to regionally-permitted landfills. They are permitted to process over 600 tons per day and will reserve capacity in the long term to process all recyclables in West Sacramento.

This facility accepts the following materials: empty aluminum cans; empty glass jars and bottles; bi-metal, and tin cans; empty aerosol containers; empty polyethylene terephthalate plastic (“PET”); high density polyethylene plastic (“HDPE”); plastics types 3 – 7; plastic toys and tools, and other plastic materials (if readily identifiable as being recyclable by plastic type number, but excluding expanded polystyrene); metal foil; dry newspaper; dry mixed paper (e.g., ledger, computer paper, junk mail, magazines, paperback books, cereal boxes, envelopes, paper shopping bags and nonmetallic wrapping paper); dry corrugated cardboard; and telephone books. Prohibited contaminants will not be collected in blue containers.

Facility Information
Name: California Waste Recovery Systems MRF
Address: 175 Enterprise Ct, Building C, Galt, CA 95632
SWIS ID: 34-AA-0231
SWIS Status: Active
Daily Permitted Capacity: 630 tons
Annual Permitted Capacity: 229,950 tons
Average Recovery Rate: 77.5%
Distance from Service Area: 26.7 miles
Learn more about
Cal-Waste’s Recycling Facility.
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Using a combination of manual sorting, screens, optical sorters, magnetic separators, and eddy currents, this facility can separate up to 15 different commodity types. Recyclable items are baled and stored onsite in preparation for sale to material brokers. Cal-Waste maintains relationships with domestic and international brokers to account for fluctuations in demand, government policies, and restrictions. By maintaining a variety of material sales options, Cal-Waste can adapt to a variety of conditions in end-market availability.

Refer to Attachment F for the processing commitment letter from Cal-Waste documenting their commitment to providing
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4.C. Sustainability & Compliance Plan
GreenWaste’s Sustainability and Compliance Plan outlines policies to support the City's Climate Action Plan, reduce and monitor greenhouse gas emissions, minimize vehicle emissions, and track sustainability progress.

GreenWaste’s People and Sustainability Committee is drawn from senior leadership and environmental professionals and provides independent oversight of GreenWaste’s commitments to workforce well-being, safety, and environmental stewardship. Comprised of experienced industry leaders, the People and Sustainability Committee ensures accountability for our people-focused initiatives and sustainability objectives. Through enhanced governance and rigorous monitoring, the Committee strengthens organizational transparency, promotes a culture of safety, and drives progress toward long-term sustainability goals. This Committee meets quarterly for a full day, including on-site reviews with our Executive Leadership Team, and is augmented by GreenWaste’s Board of Directors for additional oversight.

These control procedures enable GreenWaste’s Executive Leadership Team, Managers, and our General Manager to identify areas need to be addressed with further training and ensure that best practices are rolled out across the organization on a timely basis. The results of these measures therefore inform future training policies and are reported up the chain of command, as appropriate.

GreenWaste has a long-track record of successful franchise collection and processing agreements, in no small part due to the respectful and collaborative leadership that allows every employee, at every level of the company, to feel the encouragement and support of GreenWaste behind them, while promoting corporate environmental leadership and sustainability.

The following Sustainability and Compliance Plan outlines policies to support the City's Climate Action Plan, efforts taken to reduce and monitor greenhouse gas emissions while minimizing vehicle emissions, and methods for tracking our overall sustainability progress against our internal benchmarks and environmental goals.
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4.C.1. City’s Climate Action Plan Implementation
Alignment with the City of West Sacramento’s Climate Action and Adaptation Plan (CAAP) Supporting the CAAP: GreenWaste actively supports regional and subregional efforts to enhance recycling, reduce waste, and promote product reuse, consistent with the objectives outlined in the CAAP. Additionally, we prioritize the safe and efficient management of waste, the protection and improvement of air quality through reducing vehicle miles traveled, supporting community composting initiatives, and participating in regional efforts to address climate change. These initiatives reflect both the guidelines set forth in West Sacramento’s CAAP and GreenWaste’s core values and dedication to providing quality service. In accordance with the City of West Sacramento’s CAAP, GreenWaste is committed to investing in the research and development of innovative waste management solutions that align with the City’s sustainability goals.

GreenWaste’s policies relating to West Sacramento’s Climate Action & Adaptation Plan West Sacramento’s CAAP Policy GreenWaste’s Commitment
Create a waste-free City. West Sacramento can
reduce waste by decreasing unnecessary
material consumption, recycling appropriate
waste materials, redirecting edible food from
landfills, and composting non-edible organics. By
implementing SB 1383 and helping the
community reduce unnecessary purchasing,
West Sacramento can reduce waste while
enhancing community health and resiliency.

GreenWaste has supported partner jurisdictions, including the Cities of Palo Alto, San Jose, and Atherton, in achieving higher diversion rates through comprehensive outreach and education, as well as by advancing programs, policies, and community partnerships focused on waste reduction, recycling, and organic material diversion.

In addition, GreenWaste supports edible food recovery organizations and services that both strengthen food access for the community and contribute to increased organic diversion and compliance with State regulations.

GreenWaste will utilize a variety of communication channels and outreach materials available in multiple languages. Additionally, GreenWaste will be able to foster connections between urban farms, local farm programs, restaurants, and food pantries to promote the distribution of local produce and the utilization of food waste for composting. We will also parter with California Alliance for Community Composting (CACC) for compost drop-off sites around West Sacramento.

GreenWaste will engage local businesses through our education and outreach programs to advertise alternative materials, while also implementing our Environmentally Preferrable Purchasing Policy (EPPP) internally.

Expand commercial and multi-family organic
waste programs. Promote participation in organic
and mixed recycling services which are provided
to all multifamily properties at no additional cost to
trash services through communication materials
provided in multiple languages.

Reduce unnecessary material consumption.

Purchasing fewer unnecessary goods can
decrease global emissions associated with
material production and transport. These
emissions occur “upstream” and are typically not
included in a local GHG inventory and are difficult
to track and calculate for every resident.
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GreenWaste’s policies relating to West Sacramento’s Climate Action & Adaptation Plan (cont.) West Sacramento’s CAAP Policy GreenWaste’s Commitment
Establish energy performance standards and
GHG emissions limits for existing commercial
buildings. Identify CEC-approved certifications to
provide clear pathways to help building owners
meet performance standards, such as
Leadership in Energy and Environmental Design
(LEED), Passive House, Living Building and
WELL Building.

Our GreenWaste corporate office in San Jose is LEED Gold Certified and has 100% carbon neutral operations. Any new building GreenWaste builds will be modeled after LEED standards, and our goal is to operate with 100% renewable or zero-emission energy. Additionally, our compost products can contribute to LEED credits and are SB 1383 compliant, OMRI-Listed, registered organic input material with CDFA, and STsA-Certified under the US Composting Council’s Seal of Testing Assurance (STA) Program. Any expansion or development plans in Sacramento will incorporate green building practices and energy efficiency.

GreenWaste deploys renewable and alternative fuels and will help reduce emissions through the commitment of using local vendors, local disposal facilities, route optimization and efficiencies through transfer. Proactively take steps as necessary to plan for and upon City direction, execute the transition to ZEVs. GreenWaste will meet with the City annually to discuss the economic and technologic feasibility of transitioning to ZEVs and will report our progress towards and status of the SZEV transition.

GreenWaste will collaborate with local non-profits that specialize in edible food recovery to ensure food waste is not only collected but processed and repurposed to support a more circular economy. GreenWaste supports local community organizations like the Center for Land-Based Learning, Mosaic West Sac, and California Alliance for Community Composting.

Promote cleaner vehicles and equipment in our
community. ZEVs should be used as much as
possible. ZEVs, EVs, and hydrogen fuel cell
vehicles produce zero tailpipe pollution and
reduce GHG emissions compared to conventional
gas vehicles.

Expand the food recovery network to collect
edible food from businesses. Expanding the local
food recovery network will help West Sacramento
comply with SB 1383, avoid emissions related to
food transport and landfilling, and increase food
security by driving down food costs and
enhancing accessibility.
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4.C.2. GHG Emissions
Since establishing a baseline in 2022, GreenWaste has tracked our overall Scope 1, Scope 2, and Biogenic emissions from operations and annually secured inventory assurance through a third party according to ISO 14064-3:2019 requirements. These inventories are publicly reported in our annual Sustainability Report (published each spring) and, through year-over-year progress updates toward our Net Zero ambitions, demonstrates our commitment to continuous improvement and long-term sustainable impact. GreenWaste’s near-term Net Zero target aims to reduce combined Scope 1 and 2 emissions by 45% from our 2022 baseline by 2030, an achievement we reached in 2024. For 2026 and each year thereafter, GreenWaste aspires to sustain the Scope 1 and 2 emissions reductions even alongside business growth. We will continue to measure and report emissions under our matured program when serving the residents and businesses of West Sacramento.

Tracking Emissions: Our emissions tracking methodology references the Greenhouse Gas Protocol Corporate Accounting and Reporting Standard and includes a mix of direct utility meter measurements, invoices, and facility operating reports. Once complete, our inventories offer a holistic overview of operational impacts through which we have identified our most significant emissions sources and opportunities for reduction. Site efficiency measures, lower-carbon mix of electricity programs, renewable and/or alternative fuels, and innovative pilot technologies have all been incorporated as recent reduction measures, and our staff regularly review for additional improvements as they arise.

In addition to our Sustainability Report, we disclose our sustainability performance (including emissions) through internationally recognized ESG frameworks such as the Global Reporting Initiative (GRI), the Task Force on Climate-Related Financial Disclosures (TCFD), and the GRESB infrastructure assessment. Use of these frameworks provides transparency and comparability for our reporting.

Check out our 2024
Sustainability Report!
Once each year during the term of the Agreement GreenWaste will provide the City with a carbon emissions inventory for our collection operations as well as a description of our activities (planned and implemented) to reduce our carbon footprint. This report will also include updates on finalized sustainability goals as discussed in Section 4.C.4.
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4.C.3. Reducing Vehicle Impacts
GreenWaste will make significant efforts to reduce the impact our collection vehicles have on the community through implementation of the following practices and programs specifically designed for West Sacramento:

Route Optimization: All collection routes will be optimized to reduce excessive driving and maximize efficiency, resulting in fewer miles traveled. This will not only reduce our emissions and wear and tear on the city’s streets but will also reduce operating costs on each route.

Routing Impacts to City Streets: Routing will take into account the service area’s vicinity to areas of high vehicle and pedestrian traffic.

Routes near schools will be serviced when students are in school and not during the morning and afternoon drop-off and pick-up timeframes.

ZEV Fleet Planning: GreenWaste has been on the forefront of ZEV fleet planning and was one of the first solid waste collection companies to pilot all-electric and hydrogen fueled automated collection vehicles. Based on our experiences testing these new technologies, we will guide our fleet planning to incorporate the vehicles that offer the most environmentally sustainable and efficient collection operations. o Our fleet fueling plan for West Sacramento is to procure and run on Renewable Natural Gas, which is created from organic waste, utilizing one of the many fueling options in Sacramento.

Vehicle Miles Traveled to Facilities: We are proposing to utilize a transfer station in Sacramento, less than 12 miles from West Sacramento, to unload, consolidate, and transfer recyclables to our proposed processing facility located in Lodi. This significantly reduces vehicle miles traveled compared to direct hauling recyclables to another recycling processing facility farther than Sacramento. o The transfer of recyclables through L& D Landfill to the Cal-Waste MRF in Lodi will be done by large transfer trucks, which will travel 43.8 miles roundtrip. In an effort to maximize efficiencies, we are open to coordinating the backhaul of recovered materials with Cal-Waste.

Any backhaul operations will be discussed with the City and tracked accordingly for calculating GHG emissions.

Path of Travel Updates: Routing logistics include updating path of travel to provide for the most efficient and safe operations for not only the community, but also for the driver and equipment.

Vehicle Weights on Roadways: GreenWaste will not use any collection vehicles that are in violation of weight limitations, including any weight limitation placed on any public roadway or alley as adopted and posted by City. This will be achieved by reviewing routes and weight tickets at the end of each route to ensure routes are balanced so maximum vehicle weights are within the limitations.

In accordance with the West Sacramento CAAP, GreenWaste is committed to the promotion of Green Fleet initiatives. Our collection vehicle fleet and ancillary support/staff vehicles used in the City of West Sacramento will run on renewable and/or alternative fuel, significantly reducing our emissions impacts in the community and meeting the City’s green fleet policy (Goal 1: Promote cleaner vehicles and equipment in our community).

For more information on GreenWaste’s fleet, please refer to Section 4.B.1. 659

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4.C.4. Sustainability Goals & Tracking
GreenWaste’s sustainability strategies and practices are built on a rigorous quantitative foundation to enable us to set and meet ambitious goals with transparency and accountability. In addition to our pre-existing Net Zero emission targets, communityoriented SB 1383 diversion performance targets, and companywide environmentally preferable purchasing commitments, GreenWaste will set, track, and accomplish three unique sustainability goals for our operations in the City of West Sacramento. We propose:
100% renewable electricity use for our facilities serving West Sacramento. o In 2024, GreenWaste upgraded our Sacramento facility’s municipal electricity program enrollment into an advanced renewables mix with zero emissions as reported by the California Power Source Disclosure Program. We will explore similar programs for our Fruitridge Corporate Yard.
o We will achieve this by following and supporting SMUD’s 2030 Zero Carbon Plan.

SMUD aims for 100% clean energy by 2030, aiming to eliminate carbon emissions from its power supply.
o Use 100% LED in our Fruitridge Corporate Yard for collection services and at the Florin Perkin’s facility.
o 100% EnergyStar office equipment, as laid out in our EPPP. o Implement a behavioral change policy to reduce energy consumption usage in our office.

Maximizing the use of recycled water pending a feasibility analysis for applications in truck washes, landscaping and irrigation, and facility maintenance. o In recognition of regional drought stress, GreenWaste will conduct a water use audit and identify areas where water can be piped from recycled sources and/or re-used onsite to reduce extraction from stressed local sources. Both the results of the analysis and the planned response will be included in progress reports to the City. o Use 100% recycled water at our Fruitridge Corporate Yard and Florin Perkins facility for feasible operations.
o Promote and support the City of West Sacramento’s “Lose Your Lawn” program by providing homeowners with SB 1383 compliant arbor mulch via the City’s voucher program
Decarbonize our fleet and increase fuel efficiency.
o Use 100% RNG for curbside collection trucks.
o Use 100% ZEV/BEV for technical assistance vehicles
o Use 100% renewable diesel for any diesel vehicles
o Maintain route efficiency programs described in Section 4.B.3.

Goal: 50% of total office supplies under EPPP by 2027.

Progress regarding these goals will be included in
the annual emissions progress report shared with
West Sacramento described in Section 4.C.2.
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4.C.5. Diversion Requirements
GreenWaste is committed to meeting the City of West Sacramento’s diversion requirements each year and will design, implement, and refine our collection services and outreach programs to meet or exceed the targets set by the City.

We possesses comprehensive expertise in all relevant SB 1383 regulations, including collection, processing, education, outreach, and related areas. As a processor, the GreenWaste San Jose Material Recovery Facility made history in 2024 as the first facility to be recognized by CalRecycle as a High Diversion Organic Waste Processing Facility, recovering up to 75% of the organics found in the waste stream. As a franchise collection service provider, we serve nearly 300,000 customers in scores of different service areas, increasing diversion and achieving compliance with CalRecycle requirements. Diversion of material in West Sacramento will be achieved through two main avenues: customer participation in material separation utilizing a three-container collection system, and proper post-collection material handling.

Achieving High Diversion Rates: GreenWaste prioritizes supporting our communities in achieving the highest diversion rates possible using programs that both support customers in how they sort materials at the curb and by utilizing advanced technologies to process materials into their highest and best use. Our programs span maximizing diversion of organics and recyclables, while always ensuring that we are implementing responsible programs at every step. This commitment to diversion has assisted our communities in not only meeting state regulations, but also in pursuit of zero waste. Key examples of this include the City of Palo Alto’s diversion rate at 91%, the town of Atherton’s diversion rate at 86%, the Town of Portola Valley at 59%, the Town of Los Altos Hills at 76%, and the Town of Woodside at 69%.

4.E. Resources outlining which materials can go in each container will be available through regular newsletters, emails, on our website, and on the containers themselves. GreenWaste will work with the City of West Sacramento to ensure that all outreach materials are approved and appropriately convey information supported by the City, in the languages required by the Franchise Agreement.

GreenWaste will work with the City to divert the highest amount of materials possible by providing 3-stream curbside collection and contamination monitoring. We look forward to partnering with the City to ensure these programs are
effective through adequate enforcement through an
‘education first’ program.

Importantly, GreenWaste, the City and all Post-Collection processors must be in lockstep regarding how best to
achieve the diversion goals for the City. GreenWaste is poised to do our part and work closely with all parties to achieve the goals of the City.
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Single Family
For Single Family customers, GreenWaste will use
existing customer data, verified through field audits,
to identify any customers who are not currently
subscribed to diversion services. These customers
will be contacted by GreenWaste’s outreach team
and encouraged to subscribe to diversion services.

Residential customers will also be reminded to take
advantage of additional diversion opportunities, such
as Holiday Tree collection and drop-off sites, bagged
leaf waste, and curbside HHW and household battery
collection. GreenWaste will also encourage
households to recycle food waste by providing
kitchen pails that may be used inside the home and
emptied into the organic waste collection containers.

For Clean Up Collection Service, GreenWaste will
ensure that customers are aware of how to label and
package their items to facilitate reuse whenever
possible. Find all outreach material here.

Multi-Family
For Multi-Family customers, GreenWaste will
verify that diversion service subscription levels
meet or exceed the Universal Service requirements
based on the number of units. Any customers who
subscribe to less recycling or organic waste service
than is required by these guidelines will be
contacted and encouraged to increase their
diversion service subscription levels. Multi-family
dwellings with five units or more will be first to be
contacted, as those customers are required to
recycle and divert organic waste under AB 341, AB
1826, and SB 1383.

Commercial
For Commercial customers in West Sacramento,
the opportunities for increasing diversion are
extensive. GreenWaste will work with all
commercial customers to bring them into
compliance with the City’s stated requirement for
recycling and organic waste collection service.

Our outreach team will contact commercial
customers through mailings, phone calls, and site
visits throughout the term of the agreement,
encouraging and incentivizing customers to add
or increase recycling and organic waste
subscription levels. GreenWaste will focus first on
commercial customers who are not currently
subscribed to diversion services, later addressing
customers with minimal diversion service
subscriptions. Adding recycling and organic waste
collection service subscriptions to commercial
customers who had previously only subscribed to
trash service will also bring those customers into
compliance with AB 341, AB 1826, and SB 1383.
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GreenWaste will focus particularly on increasing organic waste services for commercial customers, as this appears to be the most currently underutilized service sector. With the inclusion of both green waste and food waste in the organic waste stream, nearly every commercial customer will have the opportunity to divert organic waste from the landfill. Our Outreach team will work closely with customers to identify opportunities for increased diversion and waste reduction. We will begin by identifying customers who we would expect to be large generators of organic waste, such as schools, restaurants, and grocery stores. These customers will be encouraged to participate in the organic waste collection program, and fully supported through site visits, employee training opportunities, and posters and other materials that can be posted onsite to encourage utilization of the organic waste services. We will also monitor these containers regularly, through bin flips, driver attention, and SB 1383 route audits to ensure that organic waste containers are being properly utilized and not contaminated.

Material Handling: Customer utilization of diversion services is only the first piece of GreenWaste’s diversion strategy. After the material is collected, we will ensure that every load goes to the appropriate processing facility and is handled correctly to maximize diversion.

Material collected from blue Recycling bins and carts will be delivered to our Recycling Processing Facility partner, described in Section 4.B.5. The California Waste Recovery Systems MRF (Cal-Waste) in Galt, CA has been operating since 2013, with a recent expansion in 2020. This facility can process up to 130,000 tons of recyclables per year and has committed to accepting all recyclable material from West Sacramento over the term of the Agreement.

Advanced sorting technology in the facility allows for the effective separation of recyclable commodities, while a robust marketing team ensures that commodities are sold and recycled.

Organic waste, which includes all material collected in green bins and carts as well as bagged leaf waste and holiday trees collected either curbside or at dropoff sites, will be delivered to Yolo County Landfill for processing into compost.

GreenWaste will ensure that any material requirements by this facility, including but not limited to the specific materials accepted in the program, are clearly communicated to customers to ensure successful diversion.

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Material collected in Clean Up Collections will be sorted for recovery in the following hierarchy:

Reuse: Any reusable items will be delivered to a partnering reuse organization Textile recycling: Any non-reusable textiles will be delivered to a textile recycling organization
Diversion Facility Processing: Any materials that would be accepted at Yolo County Landfill in their C&D recycling program or organic waste composting program, or at the California Waste Recovery Systems MRF, will be delivered to the appropriate facility
Disposal: GreenWaste will not landfill any material from Clean Up Collections unless it does not meet any of the criteria above
By ensuring that customers have the resources and knowledge they need, and by committing to the proper handling of all material after it is collected, GreenWaste is confident that the diversion requirements set by the City of West Sacramento will be met or exceeded throughout the term of the agreement.

Implementation Schedule for Diversion Targets: Upon receipt of customer data from the current hauler, GreenWaste will begin to identify primary targets for outreach pertaining to increasing or adding diversion services.

Day 1 – GreenWaste’s Outreach team will begin a rollout plan to contact customers and encouraging them to subscribe to diversion services
Month 1 – After the first month of service, GreenWaste will calculate and report to the City the achieved diversion rate for the month. This will give GreenWaste a baseline to compare to the 35% diversion rate target and will help inform decisions about the level of outreach needed.

Monthly – After each month of service, GreenWaste will calculate the achieved diversion rate and will determine if that rate is increasing through the continued efforts of the Outreach Team.

These efforts will be scaled up as needed.

Year 1 – GreenWaste will provide an annual summary to the City, clearly reporting the material diverted and landfilled under the agreement, with a calculated diversion rate that we are confident will be above 35%.

Years 2-10 – GreenWaste will continue to encourage customers to increase their diversion service subscriptions, even after achieving the 44% diversion goal required in Year 10 of the Agreement.

As outlined in Section 4.G., GreenWaste will monitor compliance with AB 341, AB 1826, and SB 1383 by providing detailed reports to the City with lists of customers to whom these regulations apply. GreenWaste will continually reach out to non-compliant customers and endeavor to bring them into compliance with all relevant regulations. 664

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SB 1383 Procurement: GreenWaste has identified that West Sacramento will need to procure 4,317 tons of mulch (or equivalent) to meet SB 1383 requirements.

GreenWaste will work with its composting partners, such as Agromin, to secure procurement-eligible goods for the City, if needed. Further, GreenWaste is examining other means of producing procurement-eligible goods to help the City meet its procurement goals. GreenWaste can assist the City by back-hauling one transfer trailer per week to City parks, roads, and assist in City-sponsored compost giveaway programs to residents. GreenWaste is open to further discussions with the City on how we can best support West Sacramento with its SB 1383 procurement requirements.

Landfill Avoidance: GreenWaste will bring our current landfill avoidance policies to West Sacramento through:

Source separation of organics, recyclables, and MSW at
collection utilizing SB 1383-compliant container colors and labeling.

Reducing contamination through education, inspection,
and enforcement
Maximizing organics diversion through composting and
supporting edible food recovery programs that divert
surplus food to food recovery organizations.

Continuous data tracking, reporting, and outreach to
achieve (and potentially exceed) SB 1383 targets.

Route Audits & Reviews: GreenWaste will perform on-going container monitoring of contents through SB 1383 route review audits during site visits, as necessary, to adequately determine compliance and determine if potential changes to service level are required. These evaluations will inform the City and GreenWaste on the effectiveness of the collection services and diversion programs, in addition to specific participation rates by customer and by route. We will gather all relevant data, including service records, billing invoices, route schedules, and GPS tracking information from the collection vehicles, and incorporate these metrics into our overall review for route optimization and efficiencies.

City of West Sacramento Annual Procurement
2,504 4,317
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4.C.6. Environmental Stewardship
As Northern California’s premier resource recovery and recycling company, GreenWaste’s mission is to focus our innovation, people, and commitment to revolutionize how we transform the world’s waste. Our sustainability program is at the core of our corporate citizenship and stems from our decades-long dedication to circularity, community, and inclusion. GreenWaste’s commitment to and leadership in sustainability is a core value and we are committed to environmentally responsible operations that maximize diversion to conserve and enhance natural resources and comply with applicable environmental laws and regulations. We diligently pursue strategies to conserve resources and minimize our carbon footprint. We support and align our environmental initiatives with the following United Nations Sustainable Development Goals (SDGs):

Employee Handbook
Privacy Policy
Political Contributions Policy
Anti-Corruption Policy
State and Local Conflict of Interest Laws Policy
Human Rights Policy
General Safety Policy
Life Saving Rules
Environment and Sustainability Charter
Board of Managers Services Agreement
Environmentally Preferable Purchasing Policy
GreenWaste Inclusion Policy
Environmental Policy
In addition to our sustainability policies and programs, we also prepare and publish (each Spring) an annual Sustainability Report that documents our continued efforts implementing, monitoring, and tracking our sustainability programs and practices.

Goal 5
Achieve gender equality
and empower all women
and girls.

Goal 8
Promote sustained,
inclusive and
sustainable economic
growth, full and
productive employment
and decent work for all.

Goal 10
Reduce inequality within
and among countries.

Goal 11
Make cities and human
settlements inclusive,
safe, resilient and
sustainable.

Goal 12
Ensure sustainable
consumption and
production patterns.
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We are proud to see our stewardship efforts reflected in remarkable milestones our operations have reached. In 2024, we met and surpassed our 2030 Total Scope 1 and 2 emissions reduction goal of 45% from our 2022 baseline, meeting our 8-year goal in only 2 years. This was accomplished through a combination of transition to 100% renewable or alternative fuels in our off-road heavy equipment, ongoing integration of renewable and alternative fuels and zero emission vehicles and equipment across our operations, use of renewable or zero-emission electricity at our facilities, and continual monitoring for opportunities to improve our operational efficiency. Outside our own boundaries, we have contributed millions of kWh of renewable electricity to the grid and composted thousands of tons of digestate from anaerobic digestion, closing the loop on post-consumer organic waste and maximizing its useful life at every stage.

Our success is sustained by ongoing dialogue between leadership, employees, customers, jurisdictions, clients, vendors, and neighbors. Through our People and Sustainability Committee, employee Safety and Engagement surveys, town halls, and our latest double Materiality Assessment, we’ve ensured our programs are future-minded and attuned to what our communities value most. 100%of GreenWaste’s
collection fleet is powered by
renewable or alternative fuel.
45% In 2024, we surpassed our 2030
Total Scope 1 and 2 Emissions Reduction goal
of 45% from our 2022 baseline.

Process

1.26M GreenWaste
diverted more than 1,260,000 tons of
material from disposal in 2024.
520K GreenWaste transformed
more than 520,000 tons of yard trimmings,
food scraps, and other organic material
into renewable energy and OMRI-listed
organic mulch and compost in 2024.
300K tons
GreenWaste produced more than
300,000 tons of recycled products.

GreenWaste’s 2024 Sustainability Report
Highlights from our 2024 Sustainability Report include:

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Green Business Certifications
GreenWaste has received Green Business Certification for many of our offices and facilities throughout Northern California. This effort provides the opportunity to up the ante and strengthen our commitment to the environment as part of day-to-day administrative operations. When GreenWaste built its new main office at the Zanker Resource Recovery Facility in San Jose, it was constructed to LEED Silver Certification and certified as a Green Business in 2013. In 2018, the GreenWaste Watsonville office was certified as a Green Business and plans for further certification are being developed for additional locations.

GreenWaste also has several Certified Sustainable/Green Businesses Certifications at these locations:

GreenWaste Florin Perkins Resource Recovery Facility
GreenWaste Watsonville Office
GreenWaste Renewable Energy Digestion Facility
GreenWaste’s 2024 Sustainability Awards & Recognitions
GreenWaste has received several sustainability awards and recognitions over the years, including:

Sustainable Business Award: Solid Waste Reduction (Sacramento County BERC)
Powering Sustainability Award
Recognition for Environmental Stewardship (Sacramento Environmental Commission)
Sponsor of the Year (California Product Stewardship Council) for GreenWaste San Jose MRF
The Sustainable Business Award for Solid Waste Reduction at the 19th Annual Sustainable Business Awards and Resource Expo in Sacramento County was awarded to GreenWaste of Sacramento. This award recognizes GreenWaste for its pioneering sustainable innovations and technology, with a recovery rate of 75-90% for Construction and Demolition debris, most of which is transformed into landscaping material for residential or commercial use at the Florin Perkins Resource Recovery Facility in Sacramento.

GreenWaste is the only third-party certified transfer facility in the Sacramento area, certified by both the Recycling Certification Institute (RCI) and Sacramento County. The event, sponsored by the Sacramento County Business Environmental Resource Center (BERC), brought together over 120 business leaders, sustainability advocates, local elected officials, and community stakeholders to celebrate the achievements that advance environmental responsibility across all five County supervisorial districts. 668

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4.C.7. Local Vendors
GreenWaste’s business model is built around environmental stewardship, community investment, and continuous innovation in solid waste and recycling services. Our approach goes beyond regulatory compliance to actively support local climate goals, economic development, and community well-being.

Environmentally Preferrable Purchasing Policy
(): GreenWaste implements a variety of policies
and activities to reach our environmental
stewardship goals, and we understand the
importance of the implementation of an
environmentally preferable purchasing policy
(EPPP). GreenWaste has created a model for
successfully purchasing environmentally preferable products that encourages the use of agricultural fibers, chlorine-free manufacturing processes, wood from sustainably harvested forests, and other environmentally sound practices. Our EPPP is available on our website and is provided to all employees.

Community Programs & Partnerships:

GreenWaste is committed to being an active
community partner. We support local nonprofit
organizations, schools, and community-based
programs through sponsorships, grants, and inkind services focused on waste reduction, recycling, composting, and environmental
education. Our outreach and education efforts are designed to be inclusive and locally relevant, helping residents and businesses understand how their actions directly contribute to higher diversion rates and reduced environmental impacts. For more information on local community support, please see Section

4.C.8.

Day-to-Day Materials & Services Sourced Locally:

GreenWaste will utilize local vendors for a wide range of routine operational materials and services, including but not limited to:

Office Supplies: Procurement of paper products, printer supplies, and general office materials from locally operated office supply providers serving West Sacramento and the greater Sacramento region.

Tires and Vehicle Services: Purchase of tires, retreading services, and routine vehicle maintenance support from local tire dealers and service providers to ensure rapid response, reduced downtime, and local economic benefit.

Postage and Printing: Use of West Sacramento area printing, mailing, and graphic service providers for outreach materials, customer notices, and educational collateral, supporting small and mid-sized local businesses.

Uniforms and Safety Apparel: Procurement of uniforms, personal protective equipment (PPE), and branded apparel through regional vendors, with a preference for West Sacramento–based suppliers for ongoing and replacement needs.

Janitorial and Facility Services: Contracting with local janitorial and facility maintenance companies for office, shop, and operational facilities, ensuring consistent service while supporting local employment.

GreenWaste will maintain a proactive procurement practice that identifies and evaluates West Sacramento-based vendors as a first consideration for new and replacement contracts related to routine operational needs. This includes maintaining a local vendor list and periodically reviewing purchasing practices to identify qualified local businesses that can support GreenWaste operations.

By sourcing materials and services locally, GreenWaste reduces vehicle miles traveled associated with procurement, supports faster service response times, and contributes to local job creation and economic stability. This localized approach aligns with the City of West Sacramento’s economic development and sustainability objectives while reinforcing GreenWaste’s role as a longterm community partner. 669

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4.C.8. Local Community Support
Ongoing Local Community Programs: Our Commitment to the West Sacramento Community When GreenWaste serves a City, we become an integral part of that community. The waste hauling service is the most prominent service provider within the city, routinely visiting every residence and business on a weekly basis. Supporting the city through reliable waste collection and innovative recycling initiatives is essential, as is contributing to the community through civic engagement, participation and sponsorship of events, and assistance to charitable organizations. GreenWaste champions our mission by actively supporting local charitable organizations, creating employment opportunities and internships, and partnering with non-profits through contributions and sponsorships aligned with our fundamental principles. Below are several community programs that we are currently executing.

Habitat for Humanity of Greater Sacramento is part
of a global, nonprofit housing organization that
seeks to put love into action by building homes,
communities and hope. Habitat for Humanity of
Greater Sacramento is dedicated to eliminating
substandard housing locally and worldwide through
constructing, rehabilitating and preserving homes;
by supporting fair and just housing policies; and by
providing training and access to resources to help
families improve their shelter conditions.

In 2024 and 2025, GreenWaste was the
sustainability sponsor for Habitat for Humanity of
Greater Sacramento’s Rock the Block events in Oak
Park and Bryte/Broderick. Our staff donated
materials, time, and recycling expertise to a large
range of home projects and community clean-ups
during these events, supporting their zero-waste
and stewardship efforts.

GreenWaste has been an active member of the
Power Inn Alliance since we began operations in
Sacramento, more than 15 years ago. Representing
over 1,400 businesses and 27,000 jobs, the Alliance
champions transportation and infrastructure
improvements, public safety, and beautification
through abandoned junk clean-ups. GreenWaste
participates in the Power Inn Alliance as a
Community Member and our Sacramento General
Manager (Abel Pereira) currently serves as Board
Chair on the executive committee.

Since 2015, the GreenWaste’s staff from the Florin
Perkins Resource Recovery Facility in Sacramento
has worked with PRIDE Industries, a local nonprofit
that finds job placements for persons with mental
and/or physical disabilities. Workers from PRIDE
have provided crucial assistance in keeping our
facility clean and safe. We consider it a privilege to
support career development for those in our
communities and will take similar care to provide
quality employment opportunities to neighbors of all
backgrounds in West Sacramento, including through
second-chance opportunity offerings.

For our operations in West Sacramento, we
will continue these partnerships with local
non-profit community groups and are open to
supporting additional community groups that
align with the City’s Climate Action Plan and
GreenWaste’s sustainability goals.

Please visit our West Sacramento Proposal
Website for additional programs and
information on our local community. West Sacramento Habitat for Humanity Volunteers 670

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New Programs GreenWaste will support in West Sacramento:

Program #1: Supporting the Center for Land-Based Learning GreenWaste will support the Center for Land-Based Learning’s Community Food Program as a comprehensive community benefits initiative that advances local food production, workforce development, environmental education, and small-scale agricultural entrepreneurship in and around West Sacramento. We are excited to partner with this program that promotes sustainable land use practices, strengthens local food systems, and expands access to fresh, locally grown produce while delivering measurable environmental, economic, and social benefits aligned with City goals.

The initiative also reinforces the local agricultural economy by supporting locally based producers and vendors and increasing opportunities for participation in City and regional contracting. For more information about GreenWaste supporting the Center for Land-Based Learning see here.

Environmental and community benefits include:

Reduced food waste through coordinated distribution with local farmers and food pantries Increased access to healthy food options at Mobile Farmers Market locations Strengthened local food system resilience by sourcing produce from local farmers Increased green space and urban cooling benefits at Riverfront Urban Farm and Sycamore Trail Community Orchard
Reduced transportation emissions through local food production at Riverfront Urban Farm Workforce training in sustainable agriculture practices through the Community Food Ambassador Program
The program strengthens community resilience by improving food security, supporting climate-smart agricultural practices, and fostering local economic circulation.

Pounds of food distributed to West Sacramento residents: 2,500+lbs donated to Shores of Hope
Number of coordinated food access points supported: Four Mobile Farmers Market Locations Estimated food waste reduction through system efficiencies Acres or square footage under cultivation: 1/2 Acres between Sycamore Trail Community Orchard and Riverfront Urban Farm
Pounds of produce grown and distributed locally: 26,556+lbs Number of participants trained in sustainable farming practices: 21 Community Food Ambassadors, 10 Interns and 20 Volunteers.

Collectively, this initiative advances West Sacramento’s goals related to environmental sustainability, workforce development, economic inclusion, and community well-being. 671

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GreenWaste will also support workforce training in sustainable agriculture practices through the Center for Land-Based Learning’s high school experiential learning and workforce education programs, the FARMS Program and Urban Ag Internship Program. Additionally, we will fun the expansion of our current college internships (volunteer) at Riverfront Farm to create at least one paid position for a college student studying food, agriculture, or environmental sciences.

FARMS Program:

GreenWaste will support West Sacramento and Yolo County student participation in a series of immersive field days hosted by local farms, conservation agencies, ag businesses, colleges, and research institutions. These hands-on experiences introduce them to a wide range of career pathways spanning food production, climate resilience, agriculture technology, natural resources, and sustainability. In addition to career exploration, students gain essential leadership and workforce readiness skills through activities like public speaking, resume workshops, mock interviews, and job shadows.

GreenWaste’s support will include hosting educational programs for students as well as participating in career days at local high schools. For more information about our work with local schools, please see Section 4.E.3.

Urban Ag Internship Program:

Sacramento high school students participate in year-long paid internships to gain skills and experience in sustainable agriculture, workplace readiness and individualized self-development. GreenWaste will sponsor internships, which consist of multiple pieces: weekly work hours in their school gardens, field trips to community farms, visits from industry guest speakers, and a weekly workforce development class. The synthesis of these experiences provides interns with an opportunity to explore a variety of agriculture and environmental careers, make influential industry connections, develop professional soft skills, and understand what it means to farm for the health of the people and the environment.

Riverfront Farm was established in 2017 as a demonstration urban farm. It is operated by CLBL in partnership with Fulcrum Properties in The Bridge District of West Sacramento. The farm is 1/3 of an acre and is in production year-round. It grows a variety of culturally-relevant heat-tolerant crops in the summer and cold hardy crops in winter. Riverfront Farm supplies 30% of the produce for the Mobile Farmers Market and offers garden classes and volunteer opportunities.
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Program #2: Mosaic of West Sacramento
Mosaic West Sac (Mosaic) is home of the Recovery Café and is a safe, healing space that promotes health, friendship, encouragement, hope, and accountability. Their Recovery Café serves daily, free hot meals as well as a walk-up program that serves 100-120 emergency food bags a day. The space also supports weekly Recovery Circles for healing support, a School of Recovery with 6–8-week classes on health, mindfulness, recovery, and personal growth, as well as having an onsite Jobs and Mentoring Academy to provide job skills, training, and vocational mentoring.

On top of food distribution and recovery circle programs, Mosaic also partners with West Sacramento’s “Project Homekey.” This interim housing program provides shelter, supportive services and re-housing resources to around 60 individuals exiting homelessness at any one time. Mosaic provides Project Homekey food bag deliveries to all program participants three times a week, as well as clothing from an onsite clothing closet, hygiene items, and pet food, for seniors or those impacted by disability.

Strategic objectives and implementation include:

Distribute 25% more emergency food bags a day
Provide support for a volunteer’s scholarship
GreenWaste is excited to work with organizations like these to help support local food security with urban farms and community gardens, and edible food recovery.
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Program #3: CACC Community Compost Hubs:

Commitment to Community Compost:

Compost Giveaways:

Compost giveaways can be located at any of the 50+ public parks within the City of West Sacramento. These giveaways can be set up at a rotating location on different dates throughout the year for easy access for customers. These events are often held seasonally, typically in the spring and fall, and the compost will be provided in bags.

GreenWaste can additionally provide staff and equipment to assist with the giveaways.

Recycled Backyard Compost Bins
At the City’s option GreenWaste will work with
Geobin Composter to recycle the City’s old carts
and transform them into backyard compost bins.

These will be distributed for free at the Compost
Giveaways and other City events that GreenWaste
participates in throughout the year.

By recycling previous carts, the City can minimize
waste by giving the existing carts a second life,
thereby conserving energy, reducing pollution, and
lowering carbon emissions associated with
production of new carts and the disposal of old
carts.

California Alliance for Community Composting
CACC is a 501(c)3 nonprofit member working group of the most active community composters in the state. Their collaboration has developed since 2017 to share resources and support efforts that work to remove regulatory barriers for communitybased composting operations in California. CACC’s team consists of individuals skilled in community composting and ecological design, project coordination and financial planning, social entrepreneurship, policy advocacy, software
development, data management, analysis and visualization, and community organizing. They have supported over 100
community-based organizations with financial and technical assistance to launch or expand small-scale compost
operations.
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Community Compost Hubs
A community compost hub is where locals donate food waste to make compost for gardens and landscaping in the community. Participants may then takehome community garden produce grown with the compost. Community gardens help overcome food deserts, which are areas with no nearby grocery stores or where community members lack access to fresh and healthy foods.

GreenWaste recommends that food scrap drop off bins be installed at the community compost site where residents can bring their food scraps. If residents would like to participate in the drop-off program, they will go through a short training session to demonstrate that they understand best practices for contributing non-contaminated food scraps. They will then be issued a code to the locked food scrap drop-off bin. This will prevent contamination and illegal dumping at the site.

Full/part time employment opportunities to manage composting activities and green space.

Educational/curricular development to engage with local schools.

Signage/outreach materials and basic composting infrastructure.

Coordinating/organizing in-person, regional gatherings and meetings.

Technical assistance for planning site designs and composting best management practices.

Associated Community Co-Benefits at Community Compost Hubs Green space development, habitat
creation, and local beautification
Numerous environmental impacts,
such as increased soil water retention
and ground water infiltration,
decreased methane emissions and
increased carbon sequestration,
improved soil health and biodiversity
increases, and cleaner air
Local access to healthy, fresh, and
pesticide-free foods
Community outreach, engagement, and
education
Providing financial resources to low-income
residents (through both short- and long-term
local job creation)
Check out Testimonials for CACC's
Community Compost Hubs.

Greenhouse Gas Reductions
On average, one 3-bin system will be able to divert 5
tons of food, 4 tons of wood chips, and 1.5 tons of
manure resulting in 8 cubic yards of compost annually.

Just one small community site such as this can reduce
greenhouse gas emissions by 2.33 MTCO2e per year,
equivalent to offsetting one diesel truck driving 5,725 miles. There are additional emission reductions of
vehicle miles traveled from managing material locally.
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Education & Outreach
GreenWaste, in collaboration with CACC, will ensure that community education and outreach is integral to local composting programs. CACC works with many partners to develop and implement compost training and technical assistance, including the U.S. Composting Council, Institute for Local Self Reliance, Californians Against Waste, and the Sustainable Economies Law Center. CACC will offer public workshops at no cost to residents on what green and food material can be composted at a community compost hub, as well as best practices for curbside collection and backyard composting. This will help “green the stream” and increase participation in diversion efforts.

Proposed Community Compost Hub locations in West Sacramento: GreenWaste has identified several options for hosting community compost hubs within the City:

New Roots Farm West Sacramento
461 Regatta Ln, West Sacramento, CA, 95605
The New Roots program helps re-establish refugee
ties to the land, celebrate their heritage and nourish
themselves and their neighbors. The program works
to increase refugee access to and participation in the
local food system through agricultural training, food
access and security programming, community
farming, and business development training.

We Grow Closed Loops
700 Cummins Way, West Sacramento CA 95605
We Grow is a mission-driven farm committed to
supplying high quality seasonal fruits and
vegetables to the community surrounding our urban
farm in addition to local markets and distribution
programs. They also run a Community Supported
Agriculture (CSA) program and summer farmstand
every Friday.

Three Sisters Gardens
317 5th St, West Sacramento, CA 95605
Three Sisters Gardens’ main goal is to give back to
the community by inspiring and empowering youth
through urban farming. Like the Three Sisters
legend of companionship planting, Three Sisters
Gardens believes that our communities can heal
and thrive when all components, the youth, adults,
and elders, work together.

Extreme Heat Avoidance for GreenWaste Staff
CACC 7.1 Cubic-Yard System with Aeration,
Educational Signage and Weigh Station
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4.C.9. Employee Sustainability Practices
In 2024, all GreenWaste Management received mandatory training in Corporate Social Responsibility and sustainability programs, to ensure our leaders are equipped to execute our programs in full alignment with our mission and values. In the same year, we expanded our employees’ digital access to our learning management system and empowered them to selfenroll in courses that enrich their professional knowledge and interests, including sustainability topics. Our staff are active and engaged in resources for reducing waste in the community, which we support through ongoing sustainability education and environmental stewardship. All GreenWaste employees were invited to contribute their insights to our 2024-2025 Materiality Assessment and help orient our ESG program reporting to the most relevant and impactful subject areas.

Ongoing Education and Advancement: GreenWaste is committed to fostering a culture of internal growth for employees. Our mission is to focus our innovation, people and commitment to be green first to revolutionize how we transform the world’s waste. To continue working towards GreenWaste’s mission, we want to ensure we are preparing our future leaders.

In 2024, we expanded our employees’ digital access to our learning management system and empowered them to self-enroll in courses that enrich their professional knowledge and interests, including sustainability topics. Our staff are active and engaged resources for reducing waste in the communities we serve, which we support through ongoing sustainability education and environmental stewardship. All GreenWaste employees were invited to contribute their insights to our 2024-2025 Materiality Assessment and help orient our ESG program reporting to the most relevant and impactful subject areas.

Also in 2024, GreenWaste grew our internal internship program to offer more young professionals and employees access to training, mentorship, an expanded professional network, and insight into state-of-the-art industry practices. We are proud to extend high-growth opportunities to students and early career professionals in the communities we serve and our employees.

The Resource Recovery Coalition of California hosts a “Next Generation” leadership training program, where companies like GreenWaste sponsor employees as an investment in the next generation of leaders in the waste industry. We’ve sent several of our management and leadership staff through this program over the years and have found it to be an excellent investment in our employees.

In August 2025, GreenWaste launched a new year-long leadership development program designed to identify and prepare successors within the organization. This initiative began with foundational training focused on people and safety, ensuring participants are aligned with core values and operational standards. The program then progresses with presentations from the Executive and Senior Leadership Teams, offering strategic insights and organizational context to the inaugural cohort. This marked the beginning of a structured journey aimed at cultivating leadership and succession readiness across GreenWaste.
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Route Personnel Involvement in Sustainability Programs: GreenWaste route personnel are trusted fixtures in the communities we serve. Our drivers are committed to responsible collection behavior without shortcuts, and will not mix source-separated materials in a collection truck. Dedicated personnel will be trained extensively in Bulky Item collection procedures, to ensure that all material is handled responsibly and to its full diversion potential. In addition to providing collection services, our route staff participate in outreach programs such as Touch-a-Trucks or specialty collection events, which help promote zero-waste practices among the public and throughout the communities we serve. Our route staff are valuable representatives for connecting circular values to tangible sustainability outcomes.

Fair Compensation: GreenWaste’s commitment to each other, our customers, our communities, and the environment remain steadfast. We believe being a good employer involves more than just fair compensation – it involves fostering a culture where all employees thrive, from our drivers to our management team to our customer service representatives to MRF workers.

GreenWaste promotes a culture of diversity, inclusion, and equal opportunity, ensuring fair treatment of employees, suppliers, and stakeholders, ultimately leading to long-term success and positive social and environmental impact.

We are consistently evaluating the benefits our company culture offers inside and outside the workplace. This past year we expanded our time-off program, ensuring all employees, regardless of level or tenure within the company, have access to sick-leave and additional vacation time. On top of already robust health care coverage, we offer an Employee Assistance Program to provide free counseling and mental health services to GreenWaste’s employee community. We also implement employee appreciation programs to encourage safe work practices, excellent customer service, and exemplary attendance. Our program has included spirit weeks, friendly inter-office competitions and team-building activities; apparel & certificates of appreciation, internal newsletter, including acknowledgement of employee successes; and holiday parties, holiday gifts, lunch celebrations, companywide BBQs and employee appreciation days!
We recently enhanced and modernized our onboarding program to integrate new hires more seamlessly into the organization with the goal of providing a safe and positive work environment. New employees on our West Sacramento team will be welcomed to the GreenWaste family and provided with extensive safety training and leadership to build a collaborative working relationship for years to come.

Harassment-Free Environment: GreenWaste is committed to providing a work environment free of harassment. GreenWaste prohibits sexual harassment and harassment based on pregnancy, childbirth, breastfeeding, or related medical conditions, race, religious creed, color, gender (including gender identity and gender expression), national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, or any other basis protected by federal, state, or local law or ordinance or regulation. In an effort to maintain a harassment-free work environment, harassment-prevention training is provided for all employees.

GreenWaste is proud of the Lopez brothers for their dedication and hard work over the years! Ricky & Omar Lopez both started sorting in the MRF, then were promoted to drivers, then management, and are now part of GreenWaste’s Senior
Leadership Team.
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Employee Communication: GreenWaste provides all
employees with easy access to Human Resources personnel.

A dedicated HR phone queue and email inbox are provided for easy and quick access to an HR staff member. Concierge service is provided to help employees with their benefits.

Communications are distributed via a monthly newsletter, a newsfeed on an employee webpage, and email blasts to staff with company email addresses.

Since clear communication is key to inclusion, almost all our Human Resources staff are bilingual (English and Spanish) for ease of access and understanding for all employees.

Employee Health: GreenWaste prioritizes employee health, hosting multiple Health Fairs every year to provide access to resources for all employees. Annually, a nurse is brought onsite to administer the seasonal flu shot. In 2020, despite the chaos of the pandemic, flu shots were administered
onsite, with 224 employees signing up to receive the vaccine.

Employees who were not onsite were encouraged to receive their flu shot and were given ample vaccine resources. In 2023, GreenWaste also hosted two Wellness Fairs for our employees, achieving 40% participation. These fairs provided comprehensive resources on health, financial management, and retirement wellness tailored for employees.

GreenWaste also provided numerous opportunities for COVID vaccinations and prioritized the health and safety of employees throughout the pandemic, including an Emergency Temporary Standard addendum outlining all COVID19 safety protocols. To ensure employees received the help they needed during the pandemic, GreenWaste initiated a tele-nurse program for employees to seek advice prior to going to a clinic.

Employee Appreciation: GreenWaste implements appreciation programs to encourage safe work practices, excellent customer service, and exemplary attendance. Our program has included the following:

Attendance, customer service, & safety incentive programs.

Spirit weeks, friendly inter-office competitions, & team-building activities.

Apparel & certificates of appreciation, internal newsletter, including acknowledgement of employee successes.

Holiday parties, holiday gifts, lunch celebrations, companywide BBQs & employee appreciation days
Internal & external training for advancement opportunities & continued learning via webinars/seminars.

GreenWaste will include all West Sacramento drivers and employees in the current & expanding appreciation programs.

Through these initiatives and others, we highlight best management practices to create a safe and comfortable working environment for our valued team members.

Grievance Procedures: If an employee believes they have been unlawfully discriminated or retaliated against or harassed, or have witnessed any form of harassment, discrimination, or retaliation, they are to bring it to the attention of their supervisor, the CEO, or the HR Department as quickly as possible. If any supervisor receives a complaint, they must bring it to the attention of the HR Department. GreenWaste encourages all individuals to report any incidents of harassment, discrimination, or retaliation immediately so complaints can be fairly and quickly resolved. When GreenWaste receives allegations of misconduct, we will immediately undertake a fair, timely, effective, thorough, and objective investigation of the allegations in accordance with all legal requirements.
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GreenWaste will reach reasonable conclusions based on the evidence collected and will maintain confidentiality to the extent possible. Grievances will be:

Responded to in a timely manner
Kept confidential to the extent possible
Investigated impartially by qualified personnel
Documented and tracked progress
Appropriate options for action and resolution
Handled and closed in a timely manner
If GreenWaste determines that unlawful harassment, discrimination, or retaliation has occurred, appropriate and effective remedial action will be taken in accordance with the circumstances involved. GreenWaste will also take appropriate action to deter future misconduct. If GreenWaste determines that any employee is responsible for unlawful harassment, discrimination, or retaliation, that employee may be subject to appropriate disciplinary action, up to and including termination of employment.

Employee Retention: GreenWaste leadership is grateful for every staff member’s contribution and strives to ensure that every employee knows they are valued and appreciated. The foundation of our company culture is the passionate, caring, proud members of the GreenWaste community. We are proud that our employee retention rate, which exceeds 90%, is a testament to high employee satisfaction levels. Across the company, the average employee has been with GreenWaste for more than 8 years, significantly surpassing industry norms.
10+ Years
Average Employee Tenure
87%
Employee Retention
Rate in 2024 & 2025

95.4%
Offer Acceptance Rate
32Internal Promotions
Year to Date
“GreenWaste believes the health and safety of all employees, partners, customers, and communities in which we operate is foundational to being a premier waste collection, processing, and recycling provider.

Reducing accident likelihood and severity is achieved through our seven ‘LEADERS’ principles.”
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4.C.10. Innovative Approaches
GreenWaste uses innovative technology to monitor and understand the sustainability and compliance-related processes within our organization into our new GreenWaste360 platform. This will provide unprecedented data access, transparency and analysis for our jurisdictions to view a range of operational, compliance and customer service data through customized portals. This reporting tool is available through the PowerBI platform which integrates data from across our suite of collection and customer service software and technology platforms. This reporting tool will allow the City of West Sacramento to see live data from our various operational areas that will provide key insights into our operations. The platform allows us to generate advanced series of KPI reports that assist in analyzing our operations and provide complex reporting for all jurisdictional or state reporting requirements. This means that “If we can track it, you can see it” through our GreenWaste360 platform. The following programs and platforms will be cohesively integrated so we can monitor all aspects of our operations, document and report our performance to the City:

AMCS Tower: Management of collections customer management (CRM), billing, dispatch, work orders, etc.

RTA Fleet Management Software: Vehicle management, maintenance, work orders, etc. are currently managed through various systems, with a transition in motion to consolidate all vehicle maintenance data into one platform. GreenWaste is projected to transition to RTA Fleet Management Software by mid-2026.

GreenWaste.com: GreenWaste’s public website provides crucial customer information, including service details, outreach materials and educational collateral, and links to customer portals.

GreenWaste’s Mobile App: Our custom mobile application is available for both Android and iOS platforms and provides similar functionality to the public website, plus some key easy-to-understand resources like a customized “What Goes Where?” tool to help customers sort correctly at home.

Genesys Cloud CX (Pure Cloud): GreenWaste customer
service utilizes Genesys Cloud CX, an AI-enabled call center platform that provides call center voice services, AI agents, monitoring, management, and reporting.

ADP Workforce Now: GreenWaste’s Human Resources
Management System (HRMS), which also serves as an
employee record repository.

EHS Insight: GreenWaste’s safety management system that tracks incidents, training and corrective actions, etc. 3rd Eye Telematics: 3rd Eye provides driver safety, vehicle safety, service verification, vehicle location and other features.

ZignEx: GreenWaste utilizes ZignEx products to focus on designing safe routes while optimizing cost to serve. ZignEx supports four key business operations related to vehicle routing and optimization: Route Planning, Route Execution, Post Execution, and Strategic Planning. 681

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.

Power BI Feature: Active Route & Service Completion Information in Real Time 682

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Power BI Feature: Monthly Tonnage Tracking by Jurisdiction, Service Type & Materials Collected 683

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Power BI Feature: Monthly Tonnage Reports by Material Type 684

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Power BI Feature: Route Statistics
Another feature of our GreenWaste360 platform is the ability to take snapshots of each route and compare them to the total tonnage collected, ensuring collection vehicles are traveling on the City’s roadways. 685

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4.D. Customer Service & Billing Plan
GreenWaste places critical importance on experiencing positive interactions with all customers. While drivers and other on-the-ground staff are the faces of the organization in the field, the Customer Service Representatives (CSRs) are the main points of contact for most customers. We strive to provide a superior customer experience by investing in technical infrastructure and providing CSRs with the appropriate tools and training to effectively perform all job duties. With decades of experience providing exemplary customer service, we have identified a core set of values relating to the customer experience:

Listen with empathy to all customer issues
Ask relevant questions to understand the purpose of a customer’s call Do things right the first time
Offer realistic solutions to all problems
Confirm the customer is satisfied with the solutions presented by the CSR and follow up with the customer, if necessary
To support these goals, GreenWaste has identified the following systems that must be in place to ensure superior experience for all customers:

Appropriate CSR training and staffing levels
Established and documented procedures and protocols for reporting and recordkeeping
Software to support all customer interactions and collection activities Supporting a positive customer experience is one of GreenWaste’s primary goals as a company. Through all aspects of the customer experience, it is the CSRs who are GreenWaste’s first opportunity to meet the customer’s needs and resolve all issues in a timely and kind manner. By supporting the CSRs with appropriate and ongoing training, well-documented procedures, and an integrated software system, GreenWaste can consistently meet the needs of customers in all service areas.

The City of West Sacramento can expect the same level of consistency and care that GreenWaste brings to every Agreement in our extensive record of Franchise Agreements.

GreenWaste’s extensive history of exclusive franchise collection services has allowed for the fine-tuning of these systems to appropriately support our customer service values and goals. From taking that first customer call to set up service, to supporting customers through any issues that may arise throughout their service, and billing and accepting payments for services rendered, we have superior staff, procedures, and suite of software in place to facilitate a seamless and pleasant experience for all customers.

GreenWaste is committed to reliable, professional, courteous, and local customer service experience. All GreenWaste CSRs will be local and complete a robust training program, so they are prepared to handle all potential customer inquiries correctly and efficiently. We will also hire experienced Recycling Coordinators who will be instrumental during the transition and throughout the term of the Agreement to ensure all customers are provided with the necessary information and tools to participate in our new and expanded collection services and diversion programs.

Our CSR Call Center will be centrally located in the City of West Sacramento, less than two miles from City Hall. 2023 to Current Call Center Statistics in Palo Alto
53,065 Total calls received
1,478 Average number of monthly calls
Less than 3.9% Abandoned call rate
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GreenWaste currently provides exemplary customer service to twenty exclusive franchise collection areas across five counties in Northern California. The Company’s many decades of experience have led to a streamlined service interaction for all customers using proven technologies and comprehensive software. This commitment to superior service starts with ensuring appropriate staffing levels, providing appropriate training and support for our CSRs, and investing in high quality software to track and maintain all customer interactions. GreenWaste works to streamline and strengthen procedures to address common customer issues, to ensure that all customers receive the same high quality of service that GreenWaste is known for.

GreenWaste’s service philosophy is built on four core principles:

In West Sacramento, our operations will adhere to these core service philosophies with the goal of providing the entire community with an excellent customer experience. Our comprehensive solid waste management services comply with all aspects of the Franchise Agreement.

CSR Call Center & Office: GreenWaste’s customer service operations will be based at our Fruitridge Corporate Yard located at 8732 Fruitridge Road in Sacramento, approximately 10 miles from West Sacramento. Our CSR call center and office will be open from 8:00am to 5:00pm, Monday through Friday. We will maintain a tollfree telephone system during office hours that manages all incoming West Sacramento calls using a premiere queue system across all our CSR call centers throughout California. Telephone calls can be responded to in English and Spanish, and we have the capability to respond to calls using translation services for Russian as well as Telecommunications Device for the Deaf (TDD). Calls will have the ability to ‘overflow’ to our San Jose headquarters during periods of high-call volumes.

Service
Experience
Providing reliable, consistent
collection services that meet
or exceed customer
expectations.

Environmental
Leadership
Maximizing waste diversion
through innovative recycling
and organics programs.

Regulatory
Compliance
Ensuring compliance with SB
1383 and all applicable waste
management regulations.

Community
Partnerships
Serving as a trusted partner
to the City; responsive to
community needs and
priorities.
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Integrated Customer Service Software
GreenWaste is in the
process of integrating
AMCS Mobile Web,
which is a browserbased application
designed to connect directly with our transport planning and optimization system, Fleet Planner, via smartphone
or tablet.

GreenWaste is able to utilize the AMCS Tower
operational management system to handle customer
service, routing, compliance tracking, and billing
functions of our collection and processing operations.

The Tower database can handle all service and data
needs that are common in the solid waste and recycling
industry, and all data is kept secure using superior
security systems and protocols.

GreenWaste places an unwavering commitment to
customer data security at the core of our operations.

Rigorous encryption protocols, advanced firewall
systems, and regular security audits are just a few of the measures in place to safeguard sensitive information.

Furthermore, a dedicated, in-house team of
cybersecurity experts continually monitors and updates
security protocols to stay ahead of evolving threats,
ensuring that customer data remains protected and
confidential.

Tower can integrate across our vehicle technology
platforms and provide mobile access for field staff and drivers out on the route, which allows for quick
notifications and communication between CSRs and
staff out in the field.

Route Grouping with AMCS Tablet
Customer Status Updates with AMCS Tablet
Route grouping
allows for large
routes to be
broken into
manageable
groups.

There is ease of
movement of
groups between
trucks
Groups can be
actioned in a
single click.

Customer status
“pushes” update
from the CSR Call
center to the driver
in real time.

A visual indication
is sent to the driver
to change to
customer status
and address the
customer need.
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When CSRs enter data into Tower, it adjusts billing, creates work orders for drivers, tracks inquiries for outreach, and documents customer experiences. Each customer record includes all necessary information for ongoing service, including the customer’s name. With Tower, GreenWaste has the capability to do the following:

Track and maintain all customer accounts, which includes customer complaints, missed pick-ups, level of service, and collection day.

Prorate accounts, positively or negatively, based on the start or stop of an account.

Actively maintain & audit both permanent and on-call routes.

Store photos, documents, and much more with the electronic filing cabinet available on each account.

View tasks, appointments, scheduled services, and other items by viewing the color-coded electronic calendar.

Utilize various dispatch screens to assign work orders and/or services to drivers and vehicles.

GreenWaste takes pride in being able to service our
customers proficiently because of our focus on
technology advancement and team mentorship and
training.
- Ereida Atayde – Director of Customer Experience
”
”
Operations Customer
Management
Finance
Planning &
Dispatch
Workforce
Business
Intelligence
Operations
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This “Info” tab on the Tower dashboard gives CSRs a comprehensive view of the customer’s existing services and account information.

Tower Dashboard: Customer Account & Service Information 690

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The “Calendar” Tab allows CSRs to see scheduled services, providing a quick snapshot of service events for each week.

By hovering over the services, CSRs can quickly view the previous and future service events and other notes on the account. The camera icon on the service event indicates there is a photo attached to that specific service on that date.

Tower Feature: Calendar Snapshot of Collection Services 691

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The “Activities” tab allows CSRs to see the open and historic activities on the customer account.

Tower Feature: Activities Tab for Open & Historic Data
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Photographing Contamination Using Tower
In the Santa Cruz and Monterey Peninsula franchised service areas, GreenWaste drivers can photograph contamination in containers during collection, before materials are unloaded into the vehicle hopper. Photos are uploaded and these events are documented in Tower, allowing CSRs to quickly review the information and contact customers to explain the issue and provide the correct response.

When contamination is found, drivers are able submit photos on a case-by-case basis to dispatch, which are then attached to the customer’s Tower account. If a customer calls regarding a missed or non-service collection, the CSR can reference the photo to explain the reason for non-service and provide instructions on how to ensure proper collection next time. The photos also serve as documentation when customers report missed collections.

All information contained within the Tower software is retrievable for both internal operations and reporting. This rapid notification process has been successful in educating customers and has led to a significant reduction in contamination of containers, resulting in improved diversion rates in these communities.

The photo on the right shows a recyclables container with Styrofoam contamination. This photo was uploaded to the customer’s account and will be available for CSRs to review should the customer call in to report that their cart wasn’t serviced.

For more information on
contamination monitoring
technology we will utilize
in West Sacramento,
please refer to the
Contamination Reduction
Plan in Section 4.F.
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4.D.1. Customer Service Protocols
CSRs begin each call with a standardized greeting that includes GreenWaste, their name, and an offer of assistance. CSRs are trained to fully listen to the customer’s request, asking clarifying questions as appropriate, and then repeating the pertinent details back to the caller. Once the CSR has verified that they completely understand the nature of the call, they propose a solution to the issue. Once the issue has been resolved to the customer’s satisfaction, the CSR then inputs all pertinent details into the customer’s account in the Tower software system.

Though all CSR and customer interactions will differ, most will involve the following steps:

Determine who is calling and the nature of their issue or reason for calling.

Ask questions to clarify the issue/request.

Contact the route driver if the issue is the result of a route-based service problem.

Determine if the issue can be resolved in the remaining part of the collection day.

Offer additional solutions to ensure the customer is satisfied.

Agree on a solution and input the problem and solution into Tower.

As necessary, issue a work order to send to the driver for completion.

To assist CSRs in entering customer interaction data in a timely manner, GreenWaste sets default comments in Tower for commonly used phrases and remarks, giving CSRs a starting place while also allowing them to customize comments for an individual situation. Standardized titles for comments allow CSRs to produce reports that are filtered out by specific type of service issue.

Decades of service have enabled GreenWaste to establish these procedures as the most productive methods for handling common service items. However, each service area is unique, and the City of West Sacramento may request changes to any of the standard responses. We are responsive to feedback and will be happy to collaborate with the City and staff. As such, GreenWaste will attend monthly meetings for the first year of the Agreement to discuss any service issues, and thereafter, to meet no less than quarterly with City staff to review the data in the Quarterly Report. GreenWaste’s General Manager, Project Manager, CSR Manager, and Route Supervisor will attend these meetings along with City Staff.

Additional meetings may be scheduled at the City’s option to address special projects or other service needs and concerns. These meetings may be used to adjust any of the above procedures to address any specific City concerns or requests.
32 seconds is the
average speed
a call is
answered

3.9%
of calls are
abandoned on
average
Process
94%
Are Related to
Service Reliability
on the Day of
Service
Less Than 0.69%
Of Call are Complaint Related
5 ways to reach our CSRs: Live Chat,
Email, Phone Call, In-Person, & Mobile App
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Service Response & Complaint Protocols: There will invariably be issues that arise throughout collection operations and customer service functions and tackling these problems in a prompt and courteous way is what sets GreenWaste apart from other haulers. GreenWaste will respond to all complaints and service requests received via formal customer service channels within one business day. While the exact methods for addressing some of these potential issues can be adjusted according to the specific needs of the City of West Sacramento, GreenWaste has developed the following procedures to handle some common collection issues:

Training Type GreenWaste’s Service Protocol
Missed Pickups
Missed pickups that are reported by 12:00pm (noon) on a business day will be serviced on that day before the driver leaves the services area. Missed pickups that are reported after 12:00pm (noon) on the business day will be serviced no later than 4:00pm the following normal business day. Drivers will electronically notify or call in to dispatch before completing their daily route to receive and act on missed pick-ups. GreenWaste CSRs will call or electronically communicate with customers after the container is serviced to confirm that the results are satisfactory. GreenWaste will review routes with the drivers to ensure the missed pickup is not repeated and all customers are serviced on their regularly scheduled service day.

Spills
If a customer contacts us to report a leak or a spill, the CSR will immediately contact dispatch to have the driver check the collection vehicle promptly for any leaks. A Route Supervisor would then proceed to investigate the spill at the reported address. If the Supervisor can verify the spill was caused by GreenWaste, we would then clean up the leak or spill with the emergency spill kit that accompanies each GreenWaste vehicle. In the event that the leak or spill is larger than the spill kit can manage, the Supervisor will bring the necessary materials to clean the area or contact a certified cleanup company.

Noise Complaints
GreenWaste makes every effort to prevent early morning collection from disturbing residents and abides by the collection parameters outlined in our Franchise Agreements. However, residents occasionally contact GreenWaste with complaints about noise from collection vehicles. Upon receipt of such a call, the CSR will identify the route that appears to be the cause of the complaint and confirm that the vehicle was in the area at the time of the complaint. In the event a collection vehicle was in fact the likely cause of the complaint, the operations team will evaluate whether it is possible to make slight route modifications to avoid such issues in the future, including servicing the location on the same route later in the day. If route adjustments are not possible, the CSR Supervisor will work with the operations team to identify alternative ways to prevent undue noise issues through alternate routes or other means. When noise complaints are received, the CSR will place a site note on the customer’s account in Tower, so that the driver is aware that this area is sensitive going forward. 695

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Other Customer Complaints
GreenWaste will respond to a reported failure to provide franchise service as required by the terms of the agreement by 4:00pm on the next business day after its receipt of notice from a customer, or the City Manager. Designated GreenWaste staff will review complaints with the City and determine if any changes need to be made to services. Drivers will either reach out to Dispatch or the CSRs directly and CSRs will enter the driver-related issues into Tower and assist with resolution:

Missed Set-out: If a customer does not set out containers for collection, GreenWaste drivers will, as a courtesy, return to collect containers when the missed setout is communicated on the same day of service and the drivers are in close enough proximity. In the event that the missed setout is communicated the same day as service and the driver is already out of the area, and it is early enough for the driver to go back, the customer may pay a fee approved by the City and GreenWaste will return to service the containers. If GreenWaste is already out of the area or the route has been finished and the driver is gone for the day, the customer may pay a return trip fee for the next day to have the container collected. If the customer does not want to pay for a return trip, GreenWaste can collect extra containers the following service day.

Blocked Containers. Containers can be unserviceable due to the positioning of vehicles for a variety of reasons. A car may be too close to a collection container, a neighbor may have moved a previously properly placed container to park their vehicle, or a commercial delivery truck may be entirely blocking an enclosure. In some cases, drivers are able to remedy the situation in the field by communicating with the individual that is blocking the container, although drivers are not expected to delay their route in order to access blocked containers. If GreenWaste cannot swiftly deliver service without disruption to the route, the driver will contact Dispatch to note the issue.

Dispatch will document the problem in Tower and CSRs will promptly follow up with the customer in order to deliver service as quickly as possible. If the driver has not completed their route for the day, they will return to service the container. If the driver cannot provide service the same day due to the completion of the route or being too far out of the service area, CSRs will contact the customer to determine if they would like to pay a return charge or would like to wait until their next service day for return service.

Overflowing Containers. The amount of overflow dictates the follow-up procedure we will undertake. While we can accommodate occasional, minor overflow, regular overflow of containers typically means that a customer is undersubscribed to service and should be subscribed to different service levels and/or container sizes. Significant and consistent overflowing containers are unsafe conditions for the driver to empty and pose health issues in the community.

GreenWaste will do its best to mitigate ongoing container overflow situations by tagging the containers with non-collection notices, which will serve as additional education to the customer about service levels and subscription options available. Drivers will take photos and attach them to the customer’s account in Tower, which will be available for CSRs and Outreach Staff in order to help demonstrate the need to adjust containers, service levels and/or subscription options with the customer.

If the overflow is significant, the driver will leave a non-collection notice and notify Dispatch, and they will pass this along to CSRs so that the customer can be notified of the issue and what their options are to receive service. This typically includes removing the excess material, placing the extra items in bags and/or the appropriate container, and scheduling a site assessment with our Outreach team to discuss additional training, outreach, and service level issues in person.
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4.D.2. Internal Performance Standards
For our CSR call center in West Sacramento, the following performance standards will be utilized for internal tracking and training:

Call Answer Rate: Target >95% of calls answered within four rings (and within 3 minutes or less). Real-time monitoring will automatically alert supervisors when rates drop below 90%. Staffing adjustments will be made within the same business day to maintain service levels.

Abandoned Call Rate: Target <5% of callers disconnect before reaching CSR. This will be tracked by time of day to identify peak volume periods requiring additional staffing or queue management.

Staffing adjustments will be made if this rate exceeds 8% for any hour.

First Call Resolution Rate: Target >85% of customer inquiries resolved during initial contact without callback requirements. This will be measured daily with weekly trending analysis. Performance will be reported monthly to senior management with root cause analysis for rates below target.

Initial Response to a Complaint: within 1 business day.

Resolution of a Complaint: within 3 business days.

Average Handle Time: Target 4 to 6 minutes per call including documentation into Tower. GreenWaste will monitor this metric to identify training needs or system inefficiencies. Quality reviews will ensure speed doesn't compromise service thoroughness.

Customer Satisfaction Scores: Post-interaction surveys measure customer satisfaction on a 5-point scale, with a target average score of 4.2 or higher. Individual CSR scores will be tracked for coaching and recognition opportunities.

Should any of these benchmarks be
missed, our CSR Manager will work with
CSRs to determine why and what
approach can be utilized to correct the
issue. The CSR Manager will then
monitor progress.

GreenWaste’s Customer Service
Performance Metrics exceed the
requirements set by the City of West
Sacramento.

4.D.3. Staffing
GreenWaste will have a 24-hour local toll-free number, and our CSRs will be located at our office in Sacramento. All CSRs taking calls related to the City will be fully aware of all requirements of the Agreement as well as all GreenWaste’s procedures for service. For all Agreements, GreenWaste
ensures appropriate staffing levels to provide excellent customer service, reduced wait times, and provide coverage during periods of high call volumes.

We pride ourselves on providing an average customer wait time to speak with a CSR of less than 35 seconds.

Staffing Commitments: For West Sacramento, we will utilize the 2 existing CSRs that will work out of our Fruitridge Corporate Yard. Customers will be able to pay their bill, ask questions, and collect various outreach and education materials in person. Our desired customer and CSR ratios range from 1 CSR for every 500 to 1,000 calls (on a monthly basis) and based on our experience with our CSR call centers in California, we have determined that staffing the CSR call center for West Sacramento operations will be sufficient with 2 CSRs.

Should additional CSRs be needed (primarily during the transition), our CSR Manager and more experienced CSRs can be utilized and will be cross trained on West Sacramento operations and Agreement. Our CSR call centers are all integrated and we have the capability to route calls to our other Call Centers to easily assign the West Sacramento queue to our other CSRs.

Bilingual Services: GreenWaste is dedicated to providing staff who are bilingual (English and Spanish) for ease of access and understanding for all employees and the community. Our bilingual training program equips employees with the resources needed to maintain and navigate a respectful, safe, and productive workplace. In 2024, we introduced new manager/supervisor training and California-compliant employee workplace violence training, further expanding our emphasis on corporate social responsibility, security, compliance, on-the-job safety and effective team collaboration. GreenWaste is committed to our training program, serving the professional development of our employees who provide our foundation.

For our operations in West Sacramento, Russian will also be incorporated into our bilingual services and we will ensure that Russian speaking callers will be able to effectively communicate with our CSRs.
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. CSR Training: Prior to accepting calls from the public, each CSR will complete a thorough training program, led by our experienced Customer Service Manager.

The first stage of the training program is the same for all employees – orientation. During this period, new employees are taught GreenWaste policies, procedures, and philosophies. Orientation occurs during the first few days of employment, when all new hire paperwork is completed, and the GreenWaste Employee Handbook is distributed and discussed. GreenWaste believes all employees can excel at their positions when they have a thorough understanding of all aspects of the company and are provided with the tools and support to perform their jobs.

New Hire Orientation
Technical Training
CSRs will be trained in the use of our customer service management system, AMCS Tower (herein referred to as “Tower”).

This training includes navigation within the Tower system; starting and stopping service; adding, deleting and adjusting service levels; adding, deleting and adjusting routing; inputting comments to a customer’s account; and reviewing, verifying, and adjusting any billing discrepancies. During this technical training, CSRs will be provided with a “cheat sheet” developed specifically for the City of West Sacramento that answers most commonly asked questions and highlights aspects of the Agreement. As described in the draft agreement, GreenWaste will provide the City with monthly and quarterly reporting across a range of various contract activities. GreenWaste will pull this information from the AMCS Tower Database. With Tower, GreenWaste has broad and flexible reporting resources and capabilities, including the following:

Access to over 140 standard reports.

Ability to simplify internal errors with audit tracking by customer and user.

Resources to create customized reports to track and report a wide range of information.

Training Type Topics Covered
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Training Type Topics Covered
Integration with Drivers
The CSR Supervisor will work directly with CSRs and train on dispatch services and communication with drivers during the day. If a driver has a question about service levels, issues with contamination, or improper setouts, drivers will contact Dispatch/CSRs to seek guidance, document issues in Tower, and provide a resolution. This communication ensures that information is available for the CSRs as quickly as possible, allowing the CSR team to research and solve any issues efficiently. In the event the CSR has a question for a driver, Dispatch/CSRs are equipped with radios or push-to-talk systems to make direct contact with the driver while out on their route, resulting in a quick turnaround time for service issues.

Collection Logistics
Learning the logistics and nuances of collection and processing operations is critical to understand all aspects of collection.

With this knowledge, the CSR Supervisor and CSRs can not only answer customer questions but also understand why certain services are offered and how decisions are made. All CSRs will participate in route ride-alongs with drivers, to understand how the routes operate and to understand the value of communication between departments and the issues that can arise in the field.

Final Demonstration
of Skills
After all components have been taught, each CSR will be tested to demonstrate and ensure comprehension of the job. A “cheat sheet” will be created specifically for the City of West Sacramento and will be available to assist during the transition.

CSRs will be asked common questions, and they will be expected to respond using the basic service skills on which our customer service philosophy is based. When CSRs understand this information, they will be able to respond to frequently asked questions from customers. Once the trainer is confident in a CSR’s ability to answer common questions, then that CSR begins to answer phone calls while the trainer listens in. The trainer then constructively coaches and critiques the CSR on best practices in answering and responding to customer questions. After the CSR has demonstrated their ability to handle calls and the Tower system, they will be able to answer calls on their own, where the CSR Supervisor will be nearby to assist, as needed.
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4.D.4. Familiarization with Agreement
By the end of the initial training period, the CSR will be able to use the software and telephone systems to their full capabilities, understand operational aspects of collection and processing, will embody GreenWaste’s core values and beliefs relating to both customer service and employee satisfaction, and lastly demonstrate a thorough understanding of the Franchise Agreement with the City of West Sacramento. The West Sacramento Franchise Agreement “Quick Guide” will be specific to all pertinent aspects and will be utilized immediately during the transition period and as needed.

4.D.5. High Call Volume Protocols
Although we do not anticipate having an understaffed customer service call center, contingency plans have been developed and typically involve reallocating resources, such as having CSR Supervisors temporarily assist with customer inquiries. Additionally, leveraging automation through selfservice options can help alleviate the workload during heavy call volumes and peak call times. It's crucial to communicate proactively with customers, set realistic expectations for response times, and prioritize urgent issues to maintain service quality even in understaffed situations. Each CSR call center Supervisor and our Customer Experience Manager continually monitor the call center dashboards to track the volume and adjust as needed to ensure adequate coverage across each CSR and call center. CSR queues are easily monitored on the call center dashboards and customer queues can be quickly redirected to available CSRs and to another CSR call center depending on needs at each call center. Additional details on GreenWaste’s CSR call centers and our phone system queues are provided in the next section that follows.

4.D.6. Phone System
GreenWaste utilizes Genesys Pure Insights and Pure
Cloud software to handle and track all phone calls to
our CSR call center, which can be reached via a local
telephone number and a toll-free number. A
knowledgeable and trained CSR will be available for
customers within the office hours of 8:00am to
5:00pm, Monday through Friday. The telephone
answering system will be capable of accepting at least five incoming calls at one time and all calls are recorded for tracking, reporting, and training purposes.

Customers calling outside of the CSR call center's operating hours will be offered the option to leave a voicemail message and all messages will be returned the following business day. In the event of an emergency, we will provide the City’s Agreement Administrator with an emergency phone number where GreenWaste can be reached outside of normal office hours.

Currently, we have four standalone CSR call centers at the following locations:

San Jose CSR call center servicing San Jose, Atherton, Los Altos Hills, Burbank Sanitary District, Woodside, Portola Valley, Unincorporated San Mateo County, and Santa Clara County, East District – 4 CSRs and 1 CSR Manager.

Marina CSR call center servicing Monterey Peninsula Cities, Santa Cruz, Capitola, Scotts Valley, and Santa Clara County, South District – 12 CSRs and 1 Supervisor.

Palo Alto CSR call center servicing the City of Palo Alto – 3 CSRs and 1 Supervisor.

Sacramento CSR call center servicing the Sacramento region with 2 CSRs. Oversight is done by GreenWaste’s General Manager with additional assistance and onboarding/training done by our CSR Manager, Ereida Atayde.

The PureCloud phone system incorporates many features, including starting a Live Chat with a CSR from our primary website. Messages are queued up similarly to phone calls, so that multiple methods of communication can be handled simultaneously. In addition, the PureCloud call system will record all queue calls, allowing CSRs and GreenWaste Management to review all calls connected through the phone system to help clarify questions about a 700 conversation and use calls for additional training opportunities.

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Here is a screenshot of a chat conversation
that has chat options that are common
questions and responses, allowing for quick
communication.

In addition, the chat system provides CSRs
with codes that can efficiently wrap-up the
calls and significantly increases CSR’s
ability to quickly notate the conversation in
the system, as shown in the screenshot to
the left.

Hi! I live at 1110 West Capitol
Ave, West Sacramento, CA
and I forgot what my service
day is. Can you help me?
Yes! Of course. Based on
your address your service day
is Tuesday. Please remember
to place your containers at
the curb the night before.

Oh, thank you! Also, I just
moved in, and I have some
extra items to get rid of. Is
there a way you can help me
with that?
Yes of course! You get one
free Bulky Item pick-up per
year. Would you like me to
schedule that for you?
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The Pure Insights Realtime Dashboard allows us to build and display real-time custom dashboards that monitor our CSR call centers and manages each queue.

Dashboards show the CSR status, total calls/chats offered and answered, waiting calls, average wait times, and active conversations by queue.

Call Center Tracking & Queue Management
GreenWaste will use the Genesys Pure Insights and Pure Cloud software system to handle and track all phone calls to our CSR call center in Sacramento. The Pure Insights Realtime Dashboard allows us to build and display real-time custom dashboards that monitor our CSR call centers. Dashboards show the CSR status, total calls/chats offered and answered, waiting calls, average wait times, and conversations offered by queue. 702

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The CSR status updates help ensure that we respond to calls quickly and efficiently by redirecting calls to available CSRs and queues. “One of your drivers Jose deserves some sort of award. My son camps out EVERY week to see him and say hello. He’s friendly, efficient and it is the highlight of his week. If there is any sort of employee recognition you can do, I want to nominate Jose.”
- Alison, Los Gatos Customer
Reducing Wait Times with the Genesys Pure Insights & Pure Cloud Software 703

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4.D.7. Website & Digital Access
GreenWaste will develop a designated webpage for the City of West Sacramento at https://www.greenwaste.com/. This West Sacramentospecific webpage will allow customers to pay bills, request services, and submit service inquiries and complaints. Our focus for the webpage will be on the customer experience, service, and billing functions. Customers can create an account to login and perform online billing services, request services, review rates, update contact information, and look up their service schedule.

GreenWaste’s West Sacramento-specific webpage will include all rates, electronic copies of public education and outreach materials produced, and provide customers with the ability to contact GreenWaste via email, Live Chat, or electronic Service Request Forms. This digital presence adds convenience to the customer experience, as well as decreasing the call load on the customer service call center when customers have simple questions about rates or services that can be handled online.

GreenWaste’s current website has been designed for ease of use by customers and includes an eTower platform that allows customers to perform many self-service functions, communicate with GreenWaste CSRs, and leave messages.

My GreenWaste Mobile App on Google Play & Apple Store
Manage services (start/stop service, service day countdown, add a cart, schedule bulky item pick-up, etc.)
“What Goes Where?” interactive tool
Create a C&D project QR code for the scale house.

GreenWaste equips the weighmasters with the tech to scan QR codes.

Navigate to external resources including bill pay, debris box ordering, and GreenWaste’s products.
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4.D.8. Billing Protocols
GreenWaste also utilizes the AMCS Tower system to handle all billing functions of our collection and processing operations. The Tower software allows for the customization of any specific billing needs and ties directly to the customer’s service information in the database, ensuring customers are billed correctly for the services they are receiving.

GreenWaste believes that billing starts and ends with the CSRs because they are usually the first contact with customers when they call GreenWaste. CSRs are trained in how to respond to general billing inquiries and are required to demonstrate familiarity with the billing process prior to answering calls live. GreenWaste will follow the City’s billing protocol for all accounts, and the Tower system provides flexibility to modify billing cycles for each service area to best fit the needs of the customers. Tower immediately prorates accounts as customers start and stop services, which gives CSRs instant access to remaining balances on accounts so customers can be quickly informed on any billing changes on their account.

Should billing disputes arise, GreenWaste will rely on its excellent tracking and account maintenance in the Tower database to provide a thorough background regarding service history and interactions with the customer.

GreenWaste will provide all documentation needed to detail the accounting history and bring clarity to the dispute.

GreenWaste’s CSRs and accounting team are always understanding and will seek to find agreement in regard to the dispute.

Past Due Accounts: Collecting outstanding balances is important for both GreenWaste and the City and we will be responsible for collecting all payments. GreenWaste’s proven billing collection methodology helps keep accounts in good standing as accounts are targeted at different periods with direct dunning (“past due”) messages from the Tower system. When accounts are determined to be past due they are escalated to the Accounting team who will assist the customer with setting up a payment plan or other special arrangements as needed. We contact all past due accounts every 30 days and at least 3 times (via telephone) to remind them of their outstanding balances and payment plan options and/or reduction in service. Each month GreenWaste will notify the City of customers whose account is over 90 days past due.

Accounts over 60 days past due will be charged a late payment fee after a 30-day written notice is provided to the customer stating a late fee will be issued.

Accounts that are 90 days past due will be either referred to a licensed third-party collection agency approved by the City or reported to a recognized consumer credit reporting agency provided that each customer receives a 30-day written notice of our intent.

Accounts that are 120 days past due, and upon approval from the City, will have a reduction in service until payment is received. Written notice that includes a description of potential penalties from the City for nuisance will be provided to the customer Credits for Missed Collection: In the event of a missed collection, wherein containers were properly set out in a timely manner, and we were unable to service the container by the end of the following workday, GreenWaste will credit the customer’s account that experienced the missed collection by a prorated amount for that missed service. In the event that a customer was subject to a missed collection wherein containers were properly set out in a timely manner and we were unable to return and collect the customer’s solid waste until the following week, the customer will not be subject to any overage fees. 705

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4.D.9. Invoices
As part of GreenWaste’s commitment to being environmental stewards and providing sustainable operations, we encourage all our customers to participate in both electronic, paperless billing and enroll in automatic, electronic payments (through the eTower portal on our website). When CSRs set up an account for a customer, they explain the three invoicing options that GreenWaste offers:

Electronic invoicing with a link to the Customer’s eTower account.

Both a paper invoice and a link to the Customer’s eTower account.

Traditional paper invoicing.

The first two options are also available for customers through the customer’s eTower portal, which is easily accessible on our website.

The final option is internal only and is used when an invoice may need to go to both a site and a corporate accounting department and this option is generally offered in rare instances. As part of our sustainability initiatives, we aim to send electronic invoices to as many customers as possible.

Not only do electronic invoices save paper but sending them via e-mail also allows GreenWaste to maintain a database of customer e-mail accounts. Respecting customer privacy remains a priority, and GreenWaste does not sell, market, or distribute any email addresses our customers provide during enrollment in our electronic communications and services.

All invoices will include the following, separately for each service location:

Purchase Order/Site Location
Quantity
Frequency
Description of Service
Container Type
Container Size
Please see Appendix D for samples of residential and commercial invoices.

Material Type
Price Per Unit
Total Price Per Level of Service
Total billable amount
Any pro-rated adjustments
Ability to customize
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Electronic & Paper Bill Inserts: GreenWaste will include newsletters and other billing inserts with invoices and will coordinate all messages with the City. As another part of our sustainability initiatives, we encourage our customers to sign up for and receive electronic versions of all bill inserts. Further, any customer that has signed up for e-billing is automatically enrolled in electronic newsletters. Currently, the mailing house that we utilize separates paper customers from e-billing customers and distributes the digital file of the newsletter to the e-bill customer.

GreenWaste also utilizes MailChimp and other similar services for the distribution of commercial newsletters and community-wide eblasts. The shortcoming of this service is that email addresses are not required as part of an account, and we will work with the City (and previous hauler) to obtain email addresses for all customers.

With this comprehensive approach, GreenWaste can use a
MailChimp-type provider that generates greater analytics, allowing GreenWaste to continue to tailor its program to the most useful information.

4.D.10. Payment Options
GreenWaste continues to work with Tower and our banking partners to find the latest and most customer-friendly methods to allow customers to pay their invoices, taking advantage of new technologies as they come to market. GreenWaste will offer West Sacramento customers the option to pay their bills by the following methods:

Pay by mail
Pay by phone (by credit card)
Pay online (through eTower)
Pay in-person (at the GreenWaste office and by utilizing the payment drop-box at City Hall)
Example GreenWaste Billing
For West Sacramento
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SB 1383
Education
Create a focused campaign to
reintroduce SB1383 aimed at
reducing food waste in
landfills.

4.E. Education & Outreach Plan
The technical aspect of GreenWaste’s waste management efforts begins with collecting materials that customers have put in their containers and left at the curb for pickup. Collecting these materials and managing their disposal and diversion in a responsible, courteous, and timely manner is a crucial piece of GreenWaste’s success and superior reputation as a franchise hauler. However, at GreenWaste we understand that the job of the franchise hauler begins before material is ever brought the curb. Diversion and responsible waste collection efforts begin inside customer’s homes and businesses.

When someone tosses out their junk mail, scrapes their plate after dinner, or collapses that cardboard box that held their online order, we want to ensure that everyone has the resources and information they need to make responsible decisions for how to discard their materials.

To this end, GreenWaste’s Public Education and Outreach Plan (PEOP) is a comprehensive framework for delivering exceptional service, ensuring a seamless transition of operations, and engaging the community effectively utilizing educational materials and robust outreach programs. Our strategy is designed to fully support implementation of waste collection services under the Agreement, emphasizing reliability, responsiveness, and proactive communication at every stage. This framework has been successfully implemented across multiple California jurisdictions with measurable improvements in participation, contamination reduction, and customer understanding of complex regulatory requirements.

When GreenWaste serves a city, we become an integral part of that community. Our collection vehicles, outreach staff, and CSRs interact with residents and businesses every day, which makes us one of the most visible service providers in the City. We take that responsibility seriously. Our education and outreach strategy is designed to empower customers, support City goals, and ensure compliance with state regulations, including SB 1383.

Within our PEOP, we recognize the need for different outreach efforts across different customer types. For Residential customers, our efforts will focus on ensuring that customers know how to properly utilize their three-container system, and how to take advantage of their supplementary collection services such as bulky-waste, holiday trees, excess cardboard, and excess leaves. For Multi-Family Dwellings and Commercial customers, our education plan will ensure that customers know what to put in each container to maximize diversion and minimize contamination, but also that they have the appropriate containers to meet their service needs. 2026 Public Education and Outreach Plan (PEOP) Goals
Community
Connection
Promote local events,
sponsorships and business
features related to
sustainability and safety.

Reduce Litter
Maintain clean and litter-free
communities.

Promote
New Services
Promote additional services
provided to customers.
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4.E.1. Implementation – Outreach Materials
Implementation of GreenWaste’s PEOP in West Sacramento will begin long before the transition to GreenWaste service in July 2027. In the year leading up to the service transition, we will develop outreach materials for each customer sector. All public education materials will be produced and/or available in English, Spanish, and Russian, will be approved by the City prior to publishing and/or printing, and will bear the City seal. A record of all outreach collateral and education materials that are used and distributed to the community will be kept. Prior to beginning service, the following materials will be distributed to customers:

Outreach Collateral Timeline Description
Introductory Mailer 120 days prior to start date (Mar 2027) Full-color postcard announcing service transition; trilingual (English/Spanish/Russian); QR code to website
Service Verification Letter 90 days prior to start date (Apr 2027) Personalized letter with current service levels; Cart/Bin size selection form; multiple response options (online, phone, mail)
Follow-Up Mailing 75 days prior to start date (Apr 2027) Reminder to non-respondents; additional service verification opportunities Comprehensive Service
Guide 45 days prior to start date (May 2027) Booklet with service overview; "What Goes Where" charts; SB 1383 requirements; collection schedules; customer service contact information Final Reminder 14 days prior to start date (June 2027) Postcard confirming service start date; collection day reminder; customer service contact
The Comprehensive Service Guide listed above will also be distributed to new customers who start service at any point during the term of the agreement.

Contact information for GreenWaste customer service (to be included in every newsletter) Our “What Goes Where Guide”, which lists the materials that are suitable for each container
Contamination reduction tips
Availability of kitchen food waste pails
Bulky-Item collection, including sorting and packaging procedures Curbside battery collection
HHW collection
Excess leaves collection
Holiday tree collection and drop-off options
Container replacement and cleaning options
Upcoming community events, or spotlights on recent past events Other information requested by the City 709

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Two different versions of the newsletter will be developed: one for Residential customers, and one for MFD and Commercial customers. This will ensure that each customer receives information that is relevant to and accurate for them. All newsletters will be developed with sufficient time before distribution to allow for City to review and approval prior to distribution. Simultaneously, the West Sacramento specific webpage at greenwaste.com/service-areas/west-sacramento will be in development as well. The website will feature Live Chat Support as well as the traditional customer support contact email and phone number. This site will also contain information about every service that is available to the residents, multi-family properties, and businesses in the jurisdiction. Prior to bringing this website online for public viewing, GreenWaste will present it to City staff for full review.

GreenWaste will also provide our Mobile App to West Sacramento, where customers may login and find out more about our services.

Customers can enter their service address so that information on the App will be tailored to the West Sacramento collection program.

The App will provide multiple uses for better customer service, as described in Section 4.D.7, in addition to the “What goes Where?” feature to assist in guiding customers to proper waste sorting and diversion.

GreenWaste will develop outreach materials for MFD and Commercial customers to inform them of the City’s new requirements for Universal Service. Customers will be invited to subscribe to additional Recycling and Organic Waste subscription services and will be provided with instructions for what should be placed in each container and tips for reducing contamination.

Additionally, GreenWaste will use the transition period to develop all container labels, for both carts and bins, as well as the initial designs for the collection truck side displays. For more information, please see Section 4.B.2. regarding container labels.

4.E.2. Implementation – Site Visits and Waste Audits
While residential customers will primarily transition to GreenWaste service already subscribed to a three-container system with large recycling and organic waste containers included in their base rate, that is not necessarily the case for MFD and Commercial customers. The introduction of Universal Service for MFD and Commercial customers, in both cases mandating subscription to recycling and organic waste collection services, means that many of these diversion services will be new to these customers.

GreenWaste will support each of these customers individually, through phone consultations, site visits, and waste audits, to determine the appropriate and most cost-effective configuration of containers for each account. 710

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Prior to commencement of service, GreenWaste will use the data provided by the previous hauler to develop a schedule of site visits and waste audits for MFD and Commercial customers. This schedule will prioritize accounts with high garbage subscription levels and little or no diversion services. At a minimum, we will conduct site visits to 200 customers each year. These visits will be scheduled at the convenience of the customer, to ensure customer willingness and participation. At each site visit, a GreenWaste representative will assess the current waste subscription, speak with the customer about their needs and activities, provide information about SB 1383 requirements and the City’s Universal Service program, provide documentation about properly sorting materials and reducing contamination, and provide the customer with any subscription adjustment recommendations. GreenWaste will also use the transition period to select the first several customers who will receive a more comprehensive waste audit. With the aim of one waste audit per month, but a minimum of ten per year, these waste audits will contain all the previously described elements of a site visit but will include visual waste audits of the customer’s containers, and a follow-up visit to assist the customer in implementing the recommendations provided during the first visit. For each waste audit, GreenWaste will create a report, to be submitted to the City, identifying the starting service levels, any education, recommendations, and training provided to the customer, and the customer’s final service levels after the audit.

4.E.3. Ongoing Outreach Efforts
GreenWaste believes in a strong and hands-on ongoing education program for the public. We are excited by the opportunity to work closely with the City to carry out our robust PEOP in West Sacramento. The outreach programs implemented above will continue through the term of the agreement. We will distribute newsletters, conduct site visits and waste audits, and maintain our website with current information. Throughout the agreement, GreenWaste will also engage with West Sacramento in a variety of ways, including school presentations, design contests, exemplary customer recognition and rewards, festival sponsorship and participation, and robust outreach reporting to the City. 711

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Schools: Each school in West Sacramento will be visited at least two times per year. A contact list and log of process with each school will be kept and documented in our annual reports to the City. Each school visit will be tailored to the age of the children, and will include any of the following elements appropriate to the audience:

Age-appropriate presentations and classroom activities
o Importance of recycling
o What Goes Where games
o The 5 Rs (Refuse, Reduce, Reuse, Recycle, Rot)
Posters and signage specifically for school and younger audiences Recycling demonstrations
Truck visits to the school
On-site classroom visits and technical assistance
Coloring books for children
Assistance with the School’s Recycling Program
Design Contests: We will hold an annual art contest for children in West Sacramento. This contest will be advertised in our school outreach, as well as on our website and in newsletters. Each year, the winning piece of artwork will be put on a truck sign, with the first name and the age of the child and will be visible to all as the truck runs its route through town.

Exemplary Customer Awards
GreenWaste will select one Multi-Family or Commercial account per quarter as an example of exemplary environmental sustainability efforts. This may be a customer who improved their diversion efforts because of a waste audit or site visit, or a customer who was already doing their best to divert material from the waste stream. These customers will be publicly acknowledged on our website, in newsletters, and in social media stories/posts. Additionally, GreenWaste will award the top performing Multi-Family or Commercial customer with a $500 onetime credit to their bill or 50% off one month of their service, whichever is less. “Our team looks for thoughtful ways to
help encourage diversion. Behavior
change is driven by collaboration with
our customers.”
- Salina Galindo-Luna,
Contract/Outreach Manager
Sorting Posters for Schools
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Public Facilities: GreenWaste will provide signage, posters, and container right sizing aimed at decreasing disposal, limiting contamination, and targeting diversion opportunities at public facilities. We will arrange for annual City staff training events that rotate between City buildings, parks, community centers, senior centers, and transit locations, at the request or advisement of the City, and will be available for additional educational opportunities as needed or upon request.

Special Events: At GreenWaste we thoroughly enjoy participating in local community events, from Town Picnics and annual races to targeted educational workshops. Being involved with city and town festivities affords us opportunities to learn more about the communities we serve while providing education on waste reduction and recycling. We will work with the City to identify special events where our presence, in the form of waste management, public education booths, or other support, would be welcome. We can provide garbage, recycling, and organic waste stations throughout the event, with trained waste collection station monitors to reduce contamination. Public education booths will be staffed by GreenWaste and will have educational and fun outreach materials available for distribution. After each event, we can provide the City with reports on the material collected, and the number of customers reached.

4.E.4. Outreach Messaging
In our outreach materials, we will aim to educate customers on the services available to them in West Sacramento. Beyond the “what”, we believe it is important to focus on the “why”. GreenWaste’s education and outreach programs emphasize the environmental, economic, and community benefits of proper sorting, waste reduction, and participating in diversion programs. By incorporating the benefits to participating in our collection services and diversion programs, our customers have a better understanding on not only how to participate but also why it is important for the community, the environment, and future generations.

In addition to describing the services available, our outreach materials will also include information about the following topics:

Organics Diversion and SB 1383 Compliance:

Clear messaging on what belongs in the green cart
Food waste reduction strategies
o Buying Less – avoid buying large quantities of food if only small quantities are needed and the remainder will go to waste o Use It Up – store and eat leftovers, instead of tossing them o Compost – how to compost at home, and what community composting options exist
Edible food recovery partnerships with local nonprofits Technical assistance for generators to meet SB 1383 requirements Why food waste should stay out of the landfill
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Recycling Right:

Education on common contamination issues
Guidance on what container is for plastics, cardboard, glass, and metals with a clear message on why recyclables should stay out of landfills
Seasonal reminders on problem materials and additional collection services offered during certain seasons and holidays
Waste Reduction and Reuse:

Promotion of the 5 Rs: Refuse, Reduce, Reuse, Recycle, and Rot Encouraging donation, repair, and reuse options through promotion of local and community resources that are specific to West Sacramento
Highlighting local businesses and community partners that are focused on environmental sustainability efforts
Customer Empowerment:

Use of the GreenWaste mobile application for Android and Apple devices for collection calendars, service scheduling, and secure payment options
West Sacramento specific website page on www.greenwaste.com Use of the What Goes Where search tool
Clear and multilingual materials that simplify complex regulations Corrective Notices:

The purpose of GreenWaste’s PEOP is to inform and empower our customers to utilize their waste collection options to their full advantage, without contamination, and with full participation. However, our decades in the waste collection industry have provided us with the experience to know that this will not always be the case. In situations where we identify contamination, improper container set-out, overloaded containers, or other issues, our drivers will leave the customer a Non-Collection Notice, identifying the issue. These notices are meant to inform the customer of how to correct their behavior, and tracking these notices allows us to monitor accounts for ongoing problems that require further intervention. 714

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4.E.5. Outreach Planning
GreenWaste follows a structured and repeatable process to design and implement education and outreach programs. This requires the periodic review of prior activities, and the identification of any areas that need improvement.

Annual Plan Development includes the following:

Review of prior year activities, successes, and challenges Evaluate performance using deadlines, deliverables, and contamination or participation data
Identify regulatory requirements and City priorities
Develop a comprehensive PEOP for City review and approval Provide the City up to 30 days to review and request modifications within the scope of the Agreement
Quarterly Review & Continuous Improvement involves:

Meeting with City staff quarterly to review progress and evaluate effectiveness Adjust messaging, timelines, or materials based on real time data and City direction Analysis of the effectiveness of various education campaigns, as judged by customer participation, changes in the nature or amount of materials collected in each waste stream, or other identifiable and measurable metrics relevant to the campaign Identification of any specific areas that should be the focus of future campaigns GreenWaste implemented new cart tags in our Peninsula Cities location, and alongside supportive technical assistance, we saw a significant decline in non-collections due to contaminated containers.

Q1: 59%
Q2: 30%
Q3: 7%
Q4: 4%
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4.E.6. Outreach and Education Reporting and Collaboration GreenWaste will work closely with the City of West Sacramento to ensure alignment, transparency, and responsiveness by meeting regularly and collaborating throughout the term of the Franchise Agreement.

Collaboration will include:

Annual PEOP, collaboration, and approval by city staff to address most pressing needs of the community
Monthly and quarterly review meetings with city staff and city council updates during public comment periods
Joint planning for events and campaigns
City approval of all outreach materials prior to distribution Coordination on service changes (i.e. routine overage/contamination occurrences, route efficiencies, customer needs and limitations, and new/ongoing regulatory compliance requirements)
Reporting will include:

A description and samples of all outreach materials distributed Reporting on outreach activities and contamination trends for SB 1383 compliance purposes
Non-collection notices distributed
Included in Appendix E are additional samples of our outreach collateral and educational materials that can be customized and tailored to meet the requirements and needs of the City.

4.E.7. Outreach Collateral Samples
GreenWaste will provide the City with sample materials, including:

Quarterly newsletters
Seasonal postcards
Recycling and organics guides
Truck side signage
Corrective Action Notices
Commercial posters
Move in kit components
Event booth materials
HHW and battery disposal guides
Graphic-rich & multi-lingual container labels
Cart Labels
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4.F. Contamination Reduction Plan

4.F.1 Customer Education & Outreach
Initial Education: GreenWaste will implement a comprehensive initial education program to ensure all Service Recipients understand proper sorting procedures for Recyclable Materials, Organic Waste, and Garbage from the start of service. Our approach includes multiple touchpoints and formats to reach customers effectively. Refer to Section 4.E for details on our introductory communication, outreach collateral, and additional educational resources we will utilize to communicate with the residents and businesses in West Sacramento. All initial education materials will be submitted to the City for approval prior to distribution and will bear the City seal as appropriate.

Container Labeling: All recyclable materials and organic waste containers will be affixed with SB 1383-compliant stickers that clearly list acceptable materials. Each sticker will include a QR code linking to sorting guidelines on the future GreenWaste West Sacramento website, providing customers with immediate access to educational resources. These labels will be designed using universal icons and color-coding for comprehension across all literacy levels.

Verification of existing service levels and equipment
Property/facility walk-through to identify container placement and access Education of customers on recycling requirements and responsibilities of property owners and managers Lid-flip observations to verify container contents
Volume checks to determine whether containers are consistently overflowing or underutilized Distribution of Welcome Packet and educational materials Solid waste audits to help determine correct service levels for Customers with repeated overages. 717

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Ongoing Education: GreenWaste will routinely review operational data, contamination trends, service request patterns, waste assessment findings, and route observations to update outreach materials and provide additional support for customers with persistent challenges. Periodic refresher training will be conducted for Multi-Family and Commercial customers to recommend service level adjustments that increase recycling and organics diversion. GreenWaste will provide customers with ongoing communication and access to technical information and education utilizing many outlets, including site visits, printed guides, how-to videos, posters/stickers, and more.

Topics of such outreach and technical information will cover the following:

Source reduction strategies such as smart purchasing, reuse options, and food waste prevention
Recycling stream optimization, including material preparation and contamination avoidance
Organics separation best practices and available resources (kitchen pails, signage, and tips)
Proper hazardous materials disposal
Regulatory updates, including SB 1383 requirements
Ongoing education will also be delivered through quarterly mailed or emailed educational pieces highlighting recycling and organics best practices, regular bill inserts with simple how-to guides, and digital communications via the GreenWaste future West Sacramento website and social media.

Direct customer contact when bagged materials are observed in recycling or organic waste containers
Distribution of educational materials explaining why loose materials are required for proper processing
Site visits for customers with repeated bagged material issues to provide hands-on assistance
Follow-up verification to confirm behavior change
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4.F.2 Contamination Monitoring Plan
We employ multiple strategies to meet SB 1383 compliance and outreach education requirements that focus on reducing contamination in all containers, including the development of AI camera technology to document contamination and optimize customer service at the source with our GreenWaste 360 program. Under our existing contracts, our subcontractors and GreenWaste employees are engaged to perform audits, waste assessments, and technical assistance, resulting in effective customer education and participation that minimizes contamination and maximizes diversion. 3rd Eye Camera & GPS System: All GreenWaste collection vehicles will be equipped with the 3rd Eye camera system, which provides advanced monitoring and documentation capabilities essential to contamination reduction:

AI-Powered Contamination Detection: Real-time identification of prohibited materials in recycling and organics streams, providing immediate feedback on container content without manual inspection
Overage Detection: Automated identification of overfilled containers, supporting documentation for extra service charges and triggering outreach for service level adjustments
Multi-Angle HD Cameras: Front-facing, rear-view, hopper-mounted, and sidemounted cameras providing complete visual documentation of every collection event
Hopper Camera View: Camera view inside the hopper gives early warning to drivers of contamination in the load as materials are emptied, allowing for real-time identification of problem accounts
Automated Photo/Video Capture: Every collection stop is documented with embedded GPS coordinates and timestamps, creating complete service documentation with minimum 30-day backup/storage capacity Positive Service Verification: Software feature records details of each container as it is being emptied, helping identify the source of improper sorting and capturing when a container could not be serviced due to contamination or overfilling Integration with Tower: Real-time data integration with the AMCS Tower fleet management and customer service system enables immediate documentation of contamination events, automatic notification to CSRs, and tracking of contamination occurrences by account
The 3rd Eye system enables GreenWaste to monitor contamination rates by route, identify high-contamination areas requiring enhanced customer education, and provide photographic evidence to support customer communication and outreach efforts. Monthly analysis of contamination data allows GreenWaste management to monitor the frequency of contamination events over time and determine where additional outreach campaigns are needed.

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When excessive contamination is found, the driver will leave behind a Courtesy Notice and will notify Dispatch/CSRs so that the instance of contamination can be noted in Tower, along with a photo taken by the driver. The notation in Tower will include the specific type of contamination so CSRs can contact the customer and inform them of the contamination. CSRs will work with the customer on collection opportunities for left-behind material, if applicable, which will include the removal of the problem material, or payment of a contamination charge and/or return trip.

GreenWaste will do its best to mitigate ongoing overflowing container situations by tagging the containers with Non-Collection Notices, which will serve as additional education to the customer about service levels, collection frequencies, and subscription options available. Drivers will take photos and attach them to the customer's account in Tower, which will be available for CSRs and Outreach Staff in order to help demonstrate the need to adjust containers, service levels and/or subscription options with the customer. If the overflow is significant, the driver will leave a NonCollection Notice and notify Dispatch, and they will pass this along to CSRs so that the customer can be notified of the issue and available collection options. This typically includes removing the excess material, placing the extra items in bags and/or the appropriate container, and scheduling a site assessment with our Outreach team to discuss additional training, outreach, and service-level issues in person.

Drivers are also astute and become and stay aware of locations with known contamination issues and are highly skilled at knowing if the weight of a cart is inappropriate for its material stream and may therefore suggest contamination. Depending on circumstances, the driver will leave behind a Non-Collection Notice as appropriate, informing the customer of the specific issue with graphics and multiple languages. Refer to Appendix H for a sample Non-Collection Notice.

4.F.3 Route Reviews
GreenWaste will perform on-going container monitoring of contents through SB 1383 route review audits during site visits, as necessary, to adequately determine compliance and if potential changes to service level are required. These evaluations will inform the jurisdiction and GreenWaste of the effectiveness of the collection services and diversion programs, in addition to specific participation rates by customer and by route. We will gather all relevant data, including service records, billing invoices, route schedules, and GPS tracking information from the collection vehicles, and incorporate these metrics into our overall review for route optimization and efficiencies.

Route Reviews will be conducted in accordance with the requirements set forth in Section 13.4 of the Agreement. The number of containers to review per route will be calculated based on the number of garbage accounts for one week and the minimum number of accounts to review. We will inspect at least the minimum number of accounts and can inspect more if the City deems it necessary. Each inspection will involve lifting the container lid and observing the contents of all containers placed for collection, including recyclables containers, organic containers, and garbage containers. Results of each route review will be reported in the next regularly scheduled report to the City. 720

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4.F.4 Contamination Noticing & Adequate Service Levels
GreenWaste will implement the contamination and overage program in accordance with Section 5.12 of the Agreement, which is designed to provide a feedback loop to drive effective behavior change and to help the City achieve diversion goals. The program will not be punitive and will only be used to the extent that it improves diversion, supports proper sorting behaviors, and facilitates safe and effective operations.

Escalation Process
We will implement the following escalation process during our contamination monitoring and notification process:

First, Second, & Third Occurrences: For the first through third occurrence of contamination within a calendar year for a particular container, GreenWaste will collect the contaminated container, affix a Contamination Corrective Action Notice with instructions on proper sorting procedures, notify the customer of potential fees for fourth and subsequent incidents, contact the customer to ensure they are subscribed with appropriate service levels, and provide digital/visual documentation of the contamination.

Fourth & Fifth Occurrences: For the fourth or fifth occurrence, GreenWaste will collect the contaminated container and charge the customer a contamination fee as set forth in the City’s approved rates. GreenWaste will continue providing collection services and will be cooperative in helping customers understand why the charge was assessed, maintaining a solution-oriented approach. We will encourage customers to call our CSR call center so they can receive information on why the contamination fee was charged and provide additional education and outreach.

Sixth & Subsequent Occurrences: For the sixth and subsequent occurrences, GreenWaste may require an additional container or increase the container size to accommodate the customer’s waste generation needs, in addition to charging the applicable fees for right-sizing as set forth in the City’s approved rates.

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4.F.5 Positive Feedback for Proper Sorting
GreenWaste believes that positive reinforcement is an essential component of encouraging positive behavior change that directly impacts the success of our diversion programs. In addition to corrective measures for contamination, GreenWaste will implement a positive feedback program to acknowledge and encourage residents and business that consistently sort properly. Elements of GreenWaste’s positive feedback program will include:

Recognition Tags: Drivers and outreach staff will leave positive feedback tags or stickers on containers that demonstrate excellent sorting practices, thanking the customer for their participation
Customer Communication: CSRs and outreach staff will provide positive feedback during customer interactions when accounts demonstrate consistent proper sorting
Recognition Programs: GreenWaste will work with the City to develop recognition programs that highlight customers or neighborhoods with exemplary participation in recycling and organics programs Progress Reporting: GreenWaste will track and share positive metrics with customers, such as improvements in contamination rates or increases in diversion, to reinforce the collective impact of proper sorting Community Celebration: GreenWaste will support City efforts to celebrate community-wide achievements in waste diversion and contamination reduction By balancing corrective feedback with positive acknowledgment, GreenWaste aims to create a supportive environment that motivates continued participation and improvement in sorting behaviors throughout the community and for the duration of the Franchise Agreement.

GreenWaste will provide an annual progress report to keep residents and businesses informed about the status of the City’s solid waste management program, suitable for use as a billing insert and/or social media post. A few samples of our outreach materials are provided in Attachment H.
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4.G. Reporting

4.G.1. Jurisdictional Reporting
GreenWaste has been providing collections and processing services to Californians since 1991. In that time, we stayed informed, helped to proactively shape California’s ever-evolving solid waste legislative landscape, and adapted our practices to stay in compliance with new standards and legislation.

GreenWaste’s operations, facilities, education and outreach programs are all specifically designed to maximize diversion while promoting effective behavior change. GreenWaste holds an extensive track record of assisting jurisdictions with meeting, and often exceeding, goals set by State and local laws, including California’s AB 939, AB 341, AB 1826, and SB 1383 regulations. We will assist the City of West Sacramento in its reporting and documentation, ensuring the City meets its reporting obligations and maintains transparency. Through collaboration and innovation, GreenWaste will serve the City as a valuable partner in helping achieve and sustain compliance while promoting environmentally responsible solid waste collection practices.

GreenWaste anticipates and accommodates future statutory changes through our robust regulatory monitoring system.

This involves staying well-informed of proposed and impending legislative updates related to solid waste and material processing services. For years, we have maintained close relationships with industry associations, legal experts, and regulatory authorities, gaining insights into emerging trends and potential changes in laws. This has enabled GreenWaste to invest in infrastructure, technology, and operational strategies that align with anticipated requirements.

Regular internal reviews and scenario planning enable GreenWaste to stay agile and swiftly implement necessary adjustments, ensuring compliance with evolving statutes and minimizing disruptions to waste management services.

All customer information will be stored in our Tower software and is retrievable for both internal operations and for reporting that can be customized to meet the needs of the City of West Sacramento.

GreenWaste will submit monthly, quarterly, and annual reports to the City for the length of the Agreement commencing upon final approval of Award. These reports will be submitted electronically, in a format acceptable to the City, and will contain all information required to demonstrate compliance with local, State, and Federal regulations. GreenWaste will also incorporate recordkeeping and reporting measures and will be in effect at the commencement of services to document compliance with SB 1383.

Below are details on the monitoring and reporting requirements that are relevant to GreenWaste’s operations in the City of West Sacramento:

AB 341 requires businesses, and multi-family residential dwellings of five units or more, that generate four or more cubic yards of commercial solid waste per week to implement recycling programs. GreenWaste will assist the City of West Sacramento in compliance with this ordinance by identifying customers to whom this regulation applies and focusing outreach efforts on bringing them into compliance with mandatory recycling requirements. GreenWaste will provide the City with lists of all business and multi-family customers who subscribe to four or more cubic yards of service and indicate which of those subscribe to recycling services and are complying. Due to the non-exclusive nature of diversion services to commercial customers, GreenWaste may be providing garbage service while a different hauler provides recycling service. In those cases, we will be limited to identifying the customers to whom AB 341 applies, without full knowledge of their service subscriptions. 723

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It would therefore fall to the City to supplement GreenWaste’s subscription information with data provided by other service providers to determine the final compliance status of commercial customers.

AB 939 requires each jurisdiction in California to divert much of its waste stream away from landfills either through waste reduction, recycling or other means.

GreenWaste will assist the City by implementing robust diversion programs and encouraging customers to subscribe to those services and utilize them to their full potential. Monthly reports will include the material diverted and landfilled from GreenWaste’s collection operations in the City of West Sacramento.

AB 1594 calls for the transition of medium- and heavy-duty vehicles to zero-emission by 2045 for all operations where feasible. As a waste hauler, GreenWaste will be operating many such vehicles within the City. GreenWaste is investing in CNG collection vehicles that can easily incorporate Renewable Natural Gas (RNG) when available without having to make significant modifications to the fueling system, saving time and money. RNG fuel significantly reduces greenhouse gas emissions and offers numerous benefits, including lower operating costs, quieter operations, improved energy security, extended vehicle lifespan, compliance with emissions regulations, an enhanced public image, and access to financial incentives. We will continue to maintain and upgrade our fleet to include fuel-efficient and low/zero-emission vehicles as technologies advance and become available.

AB 1826 places requirements on businesses, multi-family residences and jurisdictions to divert organic waste from the landfills. As with AB 341, GreenWaste will assist the City in compliance with this regulation by identifying customers to whom this regulation applies and focusing outreach efforts on bringing them into compliance with mandatory organic service requirements. GreenWaste will provide the City with lists of all customers to whom this regulation applies, and indicate which of those customers are subscribed to organic waste service through GreenWaste.

SB 1383 aims to reduce organics waste landfill disposal by requiring organic waste diversion programs and edible food recovery, with additional requirements related to route audits and procurement. The most robust of the above regulations, SB 1383 requires extensive compliance and reporting activities, all of which are familiar to GreenWaste. We will first assist the City in complying with this regulation through our robust curbside organic waste collection program. GreenWaste’s outreach efforts to residents will focus educating on proper organics separation and food waste reduction. GreenWaste will also regularly conduct the route audits required under SB 1383, to identify sources of contamination and monitor customer compliance with set-out guidelines. GreenWaste will provide the City with reports documenting SB 1383 non-compliance and the following details:

Route Audits: we will gather relevant data, including
service records, billing invoices, route schedules, and GPS tracking information from collection vehicles by route to evaluate containers for contamination and participation. Upon viewing containers for contamination, customers will be provided with educational outreach materials on sorting guidelines and set-out requirements. GreenWaste will work closely with the City to ensure SB 1383 enforcement activities are completed and tracked to ensure the City is fully prepared to demonstrate regulatory compliance.
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Edible Food Recovery: GreenWaste also has extensive
experience aiding jurisdictions in implementing and enhancing successful food waste collection and diversion programs. We will collaborate with local non-profits that specialize in edible food recovery to ensure food waste is not only collected but processed and repurposed to support a more circular economy. Through collaboration and custom-tailored solutions, we will aid the City in successfully achieving its food waste-related objectives under SB 1383.

Procurement: GreenWaste has identified that West Sacramento will need to procure 4,317 tons of mulch (or equivalent) to meet SB 1383 requirements. GreenWaste will work with its composting partners, such as Agromin, to secure procure eligible goods for the City, if needed. Further, GreenWaste is examining other means of producing procurement-eligible goods to help the City meet its procurement goals. GreenWaste can assist the City by back-hauling one transfer trailer per week to City parks and roads and assist in City-sponsored compost giveaway programs to residents. GreenWaste is open to further discussions with the City on how we can best support West Sacramento with its SB 1383 procurement requirements. GreenWaste will assist the City in preparing annual reports to CalRecycle (Electronic Annual Report) as well as SB 1383 Implementation Record reports by supplying required data and data input, as necessary.

Approach to SB 54: GreenWaste is closely tracking potential new Extended Producer Responsibility (EPR) policies to plan for future sustainability needs across California. GreenWaste fully supports these policies as we work together towards a future of zero waste. Specifically, we have already invested in significant improvements to our facilities to support adherence to SB 54 implementation, including improvements to our sorting technologies and facilities (adding state-of-theart optical sorters, AI-enabled robotics, and strategically placed reducers). We are currently assessing options for further expanding our San Jose MRF facility to create a dynamic campus that serves SB 54 by separating all products by their classification code. As this EPR program continues to grow and be rolled out across the State, GreenWaste will continue to monitor compliance and regulatory requirements and will implement all relevant programs to ensure compliance.

With all current and future regulations, GreenWaste will support the City in meeting CalRecycle requirements and providing documentation to demonstrate or support this compliance. As a franchised waste hauler, GreenWaste becomes a partner as much as a service provider and will assist the City in demonstrating compliance with all relevant regulations. Our suite of solid waste software and systems provides real-time data that is transparent and available to local and State regulatory agencies (like the City of West Sacramento and CalRecycle). Both GreenWaste and the City will have access to comprehensive sustainability data and reporting, enabling the City to demonstrate their commitment to transparency and accountability, bolstering their reputation and achieving compliance requirements. 725

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GreenWaste will provide the City with a summary of all waste collected (Refuse, Recyclable Materials, Organic Waste), including sub-categories (e.g., paper, food waste), the facilities where waste was delivered, weight in tons, and tipping receipts if requested by the City.

The Tower system allows for numerous highly customizable reports to be generated to document our collection operations and customer service experience. There are several pre-determined reports that can quickly generate data, which is used for analysis and compliance with many Franchise Agreements and requirements.

4.G.2. Tracking Tons Collected
Monitoring compliance with the above regulations, as well as furnishing accurate and detailed reports to the City, requires detailed knowledge and understanding of what material is being collected and what is being done with it. To that end, GreenWaste maintains records on every load of material collected, in the form of weight tickets issued by the receiving facility. GreenWaste will not commingle material from the City of West Sacramento with that of any other jurisdiction, thereby ensuring that all material attributed to the City is done so accurately.

GreenWaste will provide the City with a summary of all waste collected (Refuse, Recyclable Materials, Organic Waste), including sub-categories (e.g., paper, food waste), the facilities where waste was delivered, weight in tons, and tipping receipts if requested by the City. The Tower system allows for numerous highly customizable reports to be generated to document our collection operations and customer service experience. There are several pre-determined reports that can quickly generate data, which is used for analysis and compliance with many Franchise Agreements and requirements.

4.G.3. Reporting Complaints & Dispute Resolution
There will invariably be issues that arise throughout collection operations and customer service functions and tackling these problems in a prompt and courteous way is what sets GreenWaste apart from other haulers. GreenWaste will respond to all complaints and service requests received via formal customer service channels within one business day. The most common customer complaints are related to missed pickups, spills, and noise complaints. Each time a complaint is made by a customer, that information is entered into the customer’s account in Tower. The resolution of this complaint is also recorded. This allows us to retrieve this information both for our own training purposes and for reporting to the City.

Our PowerBI tracking and reporting
software provides advanced
technology to fully meet all reporting
requirements. Pleser refer back to
Section 4.C.10 for details.
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4.G.4. Tracking & Reporting Performance Standards
GreenWaste will provide the City of West Sacramento
with monthly and quarterly reporting across a range of
various contract activities to document compliance
with performance metrics. GreenWaste will pull this
information from the AMCS Tower and our technology
systems (see Section 4.D for a full description of our
Customer Service platforms and software capabilities).

With AMCS Tower, GreenWaste has broad and flexible
reporting resources and capabilities, including
accessing over 140 standard reports and numerous
highly customizable reports generated to document
the overall customer service experience with collection operations and during their interactions with CSRs.

There are several pre-determined reports that can
quickly generate data, which is used for analysis and
compliance with many Franchise Agreements and
requirements, as shown here.

These standardized and customizable reports will be
used to document performance of the CSR Call Center
and individual CSRs and track against Key
Performance Indicators (KPIs).

The Tower system allows for numerous highly
customizable reports to be generated to document our
collection operations and customer service
experience. There are several pre-determined reports
that can quickly generate data, which is used for
analysis and compliance with many Franchise
Agreements and requirements, as shown to the right.

Tower Feature: Customer Service Representative Performance Monitoring Supporting a positive customer experience is one of GreenWaste’s primary goals as a company. Throughout all aspects of the customer experience, it is the CSRs who are GreenWaste’s first opportunity to meet the customer’s needs and resolve all issues in a timely and kind manner.

By supporting the CSRs with appropriate and ongoing training, well-documented procedures, and an integrated software system, GreenWaste can consistently meet the needs of customers in all service areas. The City of West Sacramento can expect the same level of consistency and care that GreenWaste brings to every Agreement in our extensive record of Franchise Agreements. 727

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4.G.5. Sustainability & GHG Emissions Reporting
GreenWaste maintains comprehensive, annual sustainability reports that document operational performance, environmental impacts, and continuous improvement initiatives across all lines of service. These reports provide transparent, data-driven documentation of diversion performance, fleet operations, organics processing, and emissions management, and are prepared in alignment with applicable state and regional reporting frameworks and best practices. For more information on our Sustainability Report, please refer to Section 4.C and visit our website:
https://www.greenwaste.com/sustainability/esg-reporting/.

GHG Inventory Reporting: In the past, GreenWaste utilized Cameron-Cole, an independent GHG emissions inventory third-party verifier. Cameron-Cole conducted verification activities in alignment with the principles of ISO-14064- 3:2019(E) Specification with guidance for the verification and validation of greenhouse gas statements. GreenWaste’s GHG statement was prepared to, and verified against, the WRI/WBCSD GHG Protocol.

Reporting to the City: GreenWaste is committed to working collaboratively with the City of West Sacramento to align reporting metrics and formats with local climate action goals and regulatory requirements. Sustainability and GHG reporting will be delivered on an agreed-upon schedule and may be incorporated into the City’s broader climate, sustainability, and compliance reporting, providing decision-makers with clear, actionable information to measure progress toward established environmental objectives. Annually throughout the term of the Agreement, GreenWaste will provide the City with a carbon emissions inventory for all our operations in connection with services performed under the Agreement. This report will include a description of our activities (both planned and implemented) taken to reduce our carbon footprint.
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4.H. Value Add Services
The City of West Sacramento has requested a comprehensive suite of programs designed to handle the basic waste management requirements in the City. At GreenWaste, our extensive experience throughout the region has enabled us to identify opportunities for additional programs that will add value to our Agreement and further the City’s goals towards securing a clean, healthy, Zero-Waste future.

Creek Clean Up & Ocean Litter Awareness: GreenWaste has stepped up its commitment to preventing ocean plastic pollution by regularly participating in creek and community litter clean ups and by donating plastic collected during these events to a Monterey Bay Aquarium plastic whale art installation. Waste haulers have a vital role in preventing ocean plastic pollution by ensuring loads are properly covered, and by using their position to educate the communities they serve.

We will continue this
commitment to cleaning up our
communities and waterways in
the City of West Sacramento by
participating in these programs.

Community Events: GreenWaste thoroughly enjoys participating in local community events, including town picnics, annual races, and targeted educational workshops. Being involved with City festivities affords us the opportunity to learn more about the communities we serve while providing education on collection services, recycling and diversion programs. We also enjoy volunteering for a wide range of community events and organizations and will continue to seek out and participate in community events and volunteer activities throughout West Sacramento.

Please see Section 4.C.7. Local Vendors and 4.C.8. Local Community Support for more information.

Compost/Mulch Giveaways: GreenWaste can provide the City with compost and/or mulch products made at the Florin Perkins Resource Recovery Facility in Sacramento and can assist with delivery of bulk compost and mulch to the City’s corporation yard or other designated location. By providing the City with compost and mulch made at our facility, less than 10 miles from West Sacramento, we will lower the carbon emissions associated with transporting compost and/or mulch products from other facilities that are further away.

Reuse Donation Drives at our Florin Perkins Facility: GreenWaste is interested in exploring a potential re-use/donation drive of donatable bulky items, white goods, landscape materials, toys and sports equipment, and more. We could potentially partner with local organizations and host a drive where the community can select reusable items, collected through the bulky item collection program, and give them a new home. We can encourage participation from many local non-profits and engage with the community to promote the donation drives. We are excited about this opportunity and are open to discussing this further with the City.
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Benefits of the Florin Perkins Resource Recovery Facility: GreenWaste is proud of the significant investment and impact we’ve had in the Sacramento region through our operations at the Florin Perkins Resource Recovery Facility, which is an advanced C&D processing facility that has been upgraded and expanded over the years to recover more than 75% of C&D materials.

West Sacramento City CouncilSeptember 9, 2026

West Sacramento City Council
September 9, 2026