Agenda packet — Baldwin Park City Council, March 16, 2022 (part 1 of 4)

NOTICE AND CALL
OF A

VIRTUAL SPECIAL MEETING
OF THE

CITY COUNCIL

TO THE MEMBERS OF THE AFOREMENTIONED AGENCIES AND THE CITY CLERK OF

THE CITY OF BALDWIN PARK

NOTICE IS HEREBY GIVEN that a Special Meeting is hereby called to be held on WEDNESDAY, March 16, 2022 at 5:00 PM.

Said Special Meeting shall be for the purpose of conducting business in accordance with the attached Agenda.

NO OTHER BUSINESS WILL BE DISCUSSED

THE COUNCIL CHAMBER WILL BE CLOSED TO THE PUBLIC DUE TO THE SURGE OF COVID CASES.

Posted: March 10, 2022.

Emmanuel J. Estrada
Mayor

AFFIDAVIT OF POSTING

I, Marlen Garcia, City Clerk of the City of Baldwin Park hereby certify under penalty of perjury under the laws of the State of California that the foregoing agenda was posted on the City Hall bulletin board not less than 24 hours prior to the meeting of March 10, 2022.

Marlen Garcia,
City Clerk

AGENDA

BALDWIN PARK CITY COUNCIL

VIRTUAL SPECIAL MEETING
COUNCIL CHAMBER - 14403 E. Pacific Avenue, Baldwin Park, 91706

March 16, 2022
5:00 PM

THE COUNCIL CHAMBER WILL BE CLOSED TO THE PUBLIC

Audio Streaming will be available at:
https://www.youtube.com/channel/UCFLZ0_dDFRjy59rhiDZ13Fg/featured?view_as=subscriber http://baldwinpark.granicus.com/ViewPublisher.php?view_id=10 Audio Streaming Simultaneously in Spanish will be available at:
https://www.youtube.com/channel/UC3bPFBIHcoPIks1XqetmGcA

Emmanuel J. Estrada - Mayor
Daniel Damian - Mayor Pro Tem
Alejandra Avila - Council Member
Monica Garcia - Council Member
Paul C. Hernandez - Council Member

PLEASE TURN OFF ALL ELECTRONIC DEVICES

PUBLIC COMMENTS
The public is encouraged to address the City
Council or any of its Agencies listed on this
agenda. In accordance with Chapter 39 of the
Baldwin Park Municipal Code, Speakers must
address the Council as a whole and refrain
from making impertinent, slanderous, or
profane remarks or disrupt the peace of the
meeting.

COMENTARIOS DEL PUBLICO
Se invita al público a dirigirse al Concilio o cualquiera otra de sus Agencias nombradas en esta agenda.

De acuerdo con el capítulo 39 del Código Municipal
de la Ciudad de Baldwin Park, los comentaros deben
se dirigidos al Concilio como una sola entidad, y no
ser imperti
nentes, difamatorios, o profanos, o
interrumpir la paz de la reunión.

CALL TO ORDER:

ROLL CALL: Council Members: Alejandra Avila, Monica Garcia, Paul C. Hernandez, Mayor Pro Tem Daniel Damian, and Mayor Emmanuel J. Estrada

PUBLIC COMMUNICATIONS
Three (3) minute speaking time limit
Tres (3) minutos será el limite para hablar

THIS IS THE TIME SET ASIDE TO ADDRESS THE CITY COUNCIL

PLEASE NOTIFY THE CITY CLERK IF YOU REQUIRE THE SERVICES OF AN INTERPRETER No action may be taken on a matter unless it is listed on the agenda, or unless certain emergency or special circumstances exist. The legislative body or its staff may: 1) Briefly respond to statements made or questions asked by persons; or 2) Direct staf f to investigate and/or schedule matters for consideration at a future meeting. [Government Code §54954.2]

ESTE ES EL PERIODO DESIGNADO PARA DIRIGIRSE AL CONCILIO

FAVOR DE NOTIFICAR A LA SECRETARIA SI REQUIERE LOS SERVICIOS DEL INTERPRETE No se podra tomar acción en algún asunto a menos que sea incluido en la agenda, o a menos que exista algúna emergencia o circunstancia especial. El cuerpo legislativo y su personal podran: 1) Responder brevemente a declaraciónes o preguntas hechas por personas; o 2) Diri gir personal a investigar y/o fijar asuntos para tomar en consideración en juntas proximas. [Codigo de Gobierno §54954.2]

If you wish to comment on agenda items, please email your name, City of residence, item number and a phone number where you will be available between the hours of 5:00 PM to 6:00 PM on March 16, 2022 to [email protected]. You will be contacted by a staff member and will be granted 3 (three) minutes to speak live during the meeting. If you are a non-English Speaker and require translation services in another language other than Spanish, or sign, please indicate your reques t in your communication up to 48 hours prior to the meeting. If large numbers of persons wishing to speak are gathered (a reduction of the speaking time allotted for each speaker may be announced). A one hour limit may be placed on the time for public comm unications so that City business can be conducted, after which time, communications can resume.

OPEN SESSION/STUDY SESSION
None Listed.

RECESS TO CLOSED SESSION

1. Public Employment Evaluation
Pursuant to Government Code Section 54957:

Title: Chief Executive Officer/City Manager

2. Real Property Negotiations Pursuant to Government Code §54956.8:

A. Property: NW Joanbridge St. & Maine Ave.

Parcel No: 8536-016-001
Negotiating Parties: City of Baldwin Park and Peter Piston, Commercial Realty

3. Conference With Legal Counsel— Existing Litigation

CITY COUNCIL
VIRTUAL SPECIAL MEETING – 5:00 P.M.

Pursuant to paragraph (1) of subdivision (d) of Government Code Section 54956.9:

Case Name: Matthew Rodriguez v. Case No. 222-cv-01069-FLA-MAR City of Baldwin Park

Case Name: Kuberry, Michael, Hemenway and Findley Case No. 21STCV07382 v. City of Baldwin Park

Case Name: Jason Adams, AA DOE, AR, DOE, and Case No. 21STCV07429 James Gallegos v. City of Baldwin Park

4. Conference With Legal Counsel—Anticipated Litigation Significant exposure to litigation pursuant to paragraph (2) of subdivision (d) of Government Code Section 54956.9:

Potential Case(s): Eight (8)

RECONVENE IN OPEN SESSION

REPORT FROM CLOSED SESSION

ADJOURNMENT

CERTIFICATION

I, Marlen Garcia, City Clerk of the City of Baldwin Park hereby that, certify under penalty of perjury under the laws of the State of California that the foregoing agenda was posted on the City Hall bulletin board not less than 24 hours prior to the meeting of March 16, 2022.

Marlen Garcia
City Clerk
For further information regarding agenda items, please contact the office of the City Clerk at (626) 960-4011 ext. 466 or e- mail [email protected].

In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact the Public Works Department or Risk Management at (626) 960-4011. Notification 48 hours prior to the meeting will enable staff to make reasonable arrangements to ensure accessibility to this meeting. (28 CFR 34.102.104 ADA TITLE II)
AGENDA

BALDWIN PARK CITY COUNCIL

VIRTUAL REGULAR MEETING
COUNCIL CHAMBER - 14403 E. Pacific Avenue, Baldwin Park, 91706

March 16, 2022
7:00 PM

THE COUNCIL CHAMBER WILL BE CLOSED TO THE PUBLIC

Emmanuel J. Estrada - Mayor
Daniel Damian - Mayor Pro Tem
Alejandra Avila - Council Member
Monica Garcia - Council Member
Paul C. Hernandez - Council Member

PLEASE TURN OFF ALL ELECTRONIC DEVICES DURING THE MEETING.

PUBLIC COMMENTS
The public is encouraged to address the City
Council or any of its Agencies listed on this
agenda on any matter posted on the agenda
or on any other matter within its jurisdiction.

In accordance with Chapter 39 of the
Baldwin Park Municipal Code, Speakers
must address the Council as a whole and
refrain from making impertinent, slanderous,
or profane remarks or disrupt the peace of
the meeting.

COMENTARIOS DEL PÚBLICO
Se invita al público a dirigirse al Concilio o cualquier otra de sus Agencias nombradas en esta agenda,
para hablar sobre cualquier asunto publicado en la
agenda o cualquier tema que esté bajo su
jurisdicción. De acuerdo con el capítulo 39 del
Código Municipal de la Ciudad de Baldwin Park, los
comentaros deben se dirigidos al Concilio como
una sola entidad, y no ser impertinentes,
difamatorios, o profanos, o interrumpir la paz de la
reunión.

City Council Agenda Page 2

CITY COUNCIL
VIRTUAL REGULAR MEETING – 7:00 PM

CALL TO ORDER

INVOCATION

PLEDGE OF ALLEGIANCE

ROLL CALL
Council Members: Alejandra Avila , Monica Garcia, Paul C.

Hernandez, Mayor Pro Tem Daniel Damian, and Mayor Emmanuel J.

Estrada

REPORT FROM CLOSED SESSION

ANNOUNCEMENTS
The City Council are also members of the Board of Directors of the Housing Authority, and Finance Authority, which are concurrently convening with the City Council this evening and each Council Member is paid an additional stipend of $30 for attending the Housing Authority meeting and $50 for attending the Finance Authority meeting.

PROCLAMATIONS, COMMENDATIONS & PRESENTATIONS
• San Gabriel Valley Regional Housing Trust Updates and Accomplishments Presented by Marisa Creter, Executive Director

• Retirement Plaque in Recognition of Years of Service for Sergeant Michael Hemenway

• Plaque in Recognition of Years of Service for Public Works Engineer ing Manager John Beshay

PUBLIC COMMUNICATIONS
Three (3) minute speaking time limit
Tres (3) minutos será el límite para hablar

THIS IS THE TIME SET ASIDE TO ADDRESS THE CITY COUNCIL

PLEASE NOTIFY THE CITY CLERK IF YOU REQUIRE THE SERVICES OF AN INTERPRETER No action may be taken on a matter unless it is listed on the agenda, or unless certain emergency or special circumstances ex ist. The legislative body or its staff may: 1) Briefly respond to statements made or questions asked by persons; or 2) Direct staff to investigate and/or schedule matters for consideration at a future meeting. [Government Code §54954.2]

ESTE ES EL PERIODO DESIGNADO PARA DIRIGIRSE AL CONCILIO

FAVOR DE NOTIFICAR A LA SECRETARIA SI REQUIERE LOS SERVICIOS DEL INTERPRETE No se podra tomar acción en algún asunto a menos que sea incluido en la agenda, o a menos que exista algúna emergencia o circ unstancia especial. El cuerpo legislativo y su personal podran: 1) Responder brevemente a declaraciónes o preguntas hechas por personas; o 2) Dirigir personal a investigar y/o fijar asuntos para tomar en consideración en juntas proximas. [Codigo de Gobierno §54954.2]

If you wish to comment on agenda items, please email your name, City of residence, item number and a phone number where you will be available between the hours of 7:00 PM to 8:00 PM on March 16, 2022 to [email protected]. You will be contacted by a staff member and will be granted 3 (three) minutes to speak live during t he meeting. If you are a non-English Speaker and require translation services in another language other than Spanish, or sign, please indicate your request in your communication up to 48 hours prior to the meeting. If large numbers of persons wishing to speak are gathered (a reduc tion of the speaking time allotted for each speaker may be announced). A one hour limit may be placed on the time for public communications so that City business can be conducted, after which time, communications can resume.

City Council Agenda Page 3

CONSENT CALENDAR
All items listed are considered to be routine business by the City Council and will be approved with one motion. There will be no separate discussion of these items unless a City Councilmember so requests, in which case, the item will be removed from the general order of business and considered in its normal sequence on the agenda.

1. City of Baldwin Park’s Warrants and Demands
Staff recommends that the City Council ratify the attached Warrants and Demands Register.

2. Treasurer’s Report – January 2022
Staff recommends that Council receive and file the Treasurer’s Report for January 2022.

3. Meeting Minutes
Staff recommends that the City Council approve meeting minutes for the following City Council Meetings:

Special City Council Meeting of February 16, 2022.

Special City Council Meeting of March 2, 2022.

4. Approve the City of Baldwin Park’s Commitment to Implement a Diversity, Equity and Inclusion Policy and Program (DEI) in Fiscal Year 2022/23 Staff recommends that the City Council provide direction and approve a statement of the City’s commitment to implement a diversity, equity and inclusion Policy and Program (DEI).

5. Approval of Police Officer Hiring Incentive
Staff recommends that City Council:

1. Approve a monetary incentive for (1) the hiring of police officer and (2) for full -time City employees who successfully recruit a police officer; and

2. Authorize the Director of Finance to appropriate the $100,000 from the General Fund and to make the necessary budget adjustments; and

3. Instruct the HR Director to amend the personnel rules as appropriate to reflect the intent and approval of the City Council.

6. Request for Authorization to Purchase six (6) Motorola Solutions Apex 8000 P25 Complaint Portable Radios
Staff recommends that the City Council:

1. Waive the formal bid procedures per the City’s Purchasing Ordinance; and

2. Authorize the Police Department to purchase the requested six Motorola radios and accessories; and

3. Authorize the Director of Finance to appropriate $51,789.00 from the State Homeland Security Program Grant and to make the necessary budget adjustments; and

4. Authorize the Chief of Police, or his designee, to complete all appropriate documentation to complete the purchase.

City Council Agenda Page 4

7. Approval of Agreement with Learning Enrichment After-School Program, Inc. (dba Leap) for the Summer Lunch Program
Staff recommends that the City Council:

1. Authorize the Director of Recreation & Community Services to executive the Agreement with Learning Enrichment After -School Program, Inc. and associated documents related to the Program; and

2. Authorize the Director of Finance to appropriate and make necessary amendments to the budget.

8. Appropriate and Approve the Purchase of Appliances for Recreational Facilities from Arrow Restaurant Equipment and Home Depot
Staff recommends that the City Council:

1. Approve the purchase of appliances from Arrow Restaurant Equipment and Home Depot; and

2. Authorize the Director of Finance to appropriate from the ARPA Fund and make necessary amendments to the budget.

9. Approval of Mental Health Awareness Walk, Fair & Ca r Show Budget Appropriation
Staff recommends that the City Council:

1. Approve the Mental Health Awareness Walk, Fair & Car Show proposed budget; and

2. Approve all entry fees to be donated to Baldwin Park High School and Sierra Vista High School Bands equally; and

3. Authorize Director of Finance to appropriate funding from the ARPA Fund and make necessary budget adjustments.

10. Approve Final Tract Map No. 833328 to Consolidate Two (2) Exiting Single-Family Lots for the Creation of Eleven (11) Attached Condominium Townhome Units and One (1) Common Lot
Staff recommends that the City Council accept the Final Tract Map No. 83328 and authorize the City Clerk and staff to sign the Final Tract Map.

11. Accept Construction Improvements, Approve Cooperativ e Agreement with the City of Irwindale, and Authorize the Filing of a Notice of Completion for City Project, CIP 20-37 Major and Residential Streets Rehabilitation Project Staff recommends that the City Council:

1. Accept the construction improvements by Onyx Paving Company, Inc. and authorize the recordation of a Notice of Completion for City Project No. CIP 20-37; and

2. Approve and authorize CEO to execute Cooperative Agreement with the City of Irwindale for an amount of $41,424.70; and

3. Authorize the Director of Finance to deposit $41,424.70 into the project funding and to make the necessary budget adjustments to create a new project account for the expenditures related to the project; and

4. Authorize an appropriation in the amount not-to-exceed $10,776.50 from Fund #256 to Account #256 -50-520-58100-15082 for additional work -related project Inspection and construction; and

5. Authorize the release of retention funds in the amount of $81,700 to Onyx Paving Company, Inc. upon the expiration of 35-day notice period.

City Council Agenda Page 5

12. Amendment to the Consultant Services Agreement between the City of Baldwin Park, and Lorraine Mendez and Associates, Inc.

Staff recommends the City Council:

1. Approve an amendment to the Consultant Services Agreement approved as to form by the City Attorney between the City of Baldwin Park and Lorraine Mendez and Associates, Inc., to complete the following items:
a. FY 2019/20 Annual Plan Cares Act Substantial Amendment b. HOME ARP Allocation Plan
c. FY 2022-2023 Annual Action Plan
d. Other HUD Programs Administration tasks including, but not limited to, assistance with HUD Monitoring response, 2021/22 CAPER; and

2. Direct the Chief Executive Officer and the City Attorney to prepare and execute the amendment with Lorraine Mendez and Associates, Inc.; and

3. Authorize the Director of Finance to appropriate the funds and budget amendment accordingly.

CITY COUNCIL ACTING AS SUCCESSOR AGENCY OF THE DISSOLVED COMMUNITY

DEVELOPMENT COMMISSION

SA-1 Successor Agency to the Dissolved Community Development Commission of the City of Baldwin Park Warrants and Demands
Staff recommends that the Board ratify the attached Warrants and Demands Register.

SA-2 Successor Agency to the Dissolved Community Development Commission of the City of Baldwin Park Treasurer’s Report – January 2022 Staff recommends that the Board receive and file the Treasurer’s Report for Janua ry 2022.

PUBLIC HEARING

13. A Request to the City Council from the Planning Commission on Multiple Zoning and General Plan Land Use Changes which would Achieve Consistency with the Downtown Specific Plan (Location: City ’s Downtown Area; Applicant: City of Baldwin Park; Case Numbers: SP 22-01, GPA 22-01 and ZC 22-01) Staff and the Planning Commission recommend that the City Council:

1. Open the public hearing, hear public testimony; and

2. Adopt City Council Resolution 2022-012 entitled, “A Resolution of the City Council of the City of Baldwin Park , California Adopting the Findings of Fact and Approving General Plan Land Use Amendments to Achieve Consistency with the Downtown Specific Plan”; and”; and

3. Introduce for first reading, by title only, Ordinance entitled: “An Ordinance of the City Council of the City o f Baldwin Park Amending Chapter 153 of the Municipal Code (Zoning Ordinance) As it Pertains to Implementation of the Baldwin Park Downtown Specific Plan”.

City Council Agenda Page 6

REPORTS OF OFFICERS

14. Baldwin Park Resident Owned Utility District (BPROUD) Program -Decertification and Reversion Process-Summary Report
Staff recommends that the City Council:

1. Adopt and approve the City C ouncil Resolution No. 2022 -013 and authorize the Chief Executive Officer to submit a final letter of withdrawal as an associate member of CalChoice; and

2. Approve an amendment to the City’s Administrative Services Agreement (ASA) with CalChoice and its family of consultants that will red uce the monthly fee roughly from $55,000 monthly to $36,000 monthly and terminating at the end of June 2022, granting the Chief Executive Officer authorization to make minor adjustments to the contract prior to final execution, while keeping to the materia l, Council approval intact; and

3. Recognize the fund proceeds received from the disposition of the BPROUD energy contracts in its portfolio; and

4. Authorize the CEO and Director of Finance to transfer the proceeds from the BPROUD Lockbox to the General Fund (Fund #100) and the Future Development Fund (Fund #200) for any costs, transfers and loans incurred from these funds as deemed appropriate upon final payment of energy supply and other related invoices; and

5. Authorize the CEO to take any and al l actions necessary to effectuate the deregistration process, including, but not limited to, submitting a final letter to the CPUC attesting to the completion of the deregistration process and requesting CPUC concurrence with a statement of further regulat ory compliance obligations as a decertified CCA no longer serving load, and obtaining verification and certification of all remaining compliance obligations, such as Renewables Portfolio Standard requirements; and

6. Authorize the CEO, Director of Finance, an d City Attorney to effectuate any administrative agreements with SCE that would settle and resolve outstanding receivables from former BPROUD customers that would remain beyond June 2022 ; and

7. Recognize that the City will take custody of all customer data ( electronic form) related to BPROUD held by Calpine and will safeguard the data in accordance with CPUC and City data retention guidelines; and

8. Recognize the recall and release of the BPROUD Letter of Credit deposit of $147,000 held by the River City Bank for the benefit of SCE and returned to the City upon SCE confirmation of the completion of the reversion and acknowledgement by the CPUC; and

9. Recognize the receipt of $112K provided to BPROUD by the State’s Customer Arrearage Relief Program (CAPP); and

10. Authorize the CEO to enter into a subsequent agreement with Direct Energy Business Marketing, LLC/NRG (DEBM/NRG) who will act as the scheduling coordinator for the City of Baldwin Park for California Independent Service Operator (CAISO) related energy settlements from the scheduling and actual usage of energy during the time that BPROUD was serving customers, that will take place for several months beyond the actual delivery of energy to BPROUD customers; and

11. Authorize the Director of Finance to continue the ba nking relationship with River City Bank for BPROUD “lockbox” security services until such time as not required pursuant to contractual obligations; and
City Council Agenda Page 7

12. Establish a standing communication forum between City Staff and SCE that will facilitate and ensure tha t the service needs of Baldwin Park residents are always addressed.

15. Introduction of Ordinance entitled: “An Ordinance of the City Council of the City of Baldwin Park , California Amending Chapter 73 of the Baldwin Park Municipal Code Relating to Speed Limits on Certain Streets”
Staff recommends that the City Council introduce for first reading, by title only, Ordinance entitled, “An Ordinance of the City Council of the City of Bal dwin Park, California amending Chapter 73 of the Baldwin Park Municipal Code relating to speed limits on certain streets”

16. Request for Direction Regarding City Council Term Limits Staff recommends that the City Council provide direction regarding ballot me asure language to bring back for approval , including City Council , City Clerk and City Treasurer term limits, number of years for each term in office, and whether to place lifetime limit on terms whether served consecutively or non-consecutively.

CITY COUNCIL / CITY CLERK / CITY TREASURER / STAFF REQUESTS &

COMMUNICATION

None requested.

ADJOURNMENT

CERTIFICATION

I, Marlen Garcia, City Clerk of the City of Baldwin Park hereby certify that, under penalty of perjury under the laws of the State of California that the foregoing agenda was posted on the City Hall bulletin board not less than 72 hours prio r to the meeting. Dated this 10th day of March, 2022.

Marlen Garcia
City Clerk

For further information regarding agenda items, please contact the office of the City C lerk at (626) 960 -4011 ext. 466 or via e -mail at [email protected].

In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact the Public Works Department or Risk Management at (626) 960 -4011. Notification 48 hours prior to the meeting will enable staff to make reasonable arrangements to ensure accessibility to this meeting. (28 CFR 34.102.104 ADA TITLE II)

STAFF REPORT
ITEM NO. ________1_________
TO: Honorable Mayor and Members of the City Council
FROM: Rose Tam, Director of Finance
DATE: March 16, 2022
SUBJECT: City of Baldwin Park’s Warrants and Demands

SUMMARY
Attached is the Warrants and Demands Register for the City of Baldwin Park to be ratified by the City Council.

RECOMMENDATION
Staff recommends that the City Council ratify the attached Warrants and Demands Register.

FISCAL IMPACT
The payroll for the last period was $479,581.56 and the attached General Warrants Register was $1,175,469.98 for a total amount of $1,655,051.54.

BACKGROUND
The attached Claims and Demands report format meets the required information as set out in the California Government Code. Staff has reviewed the requests for expenditures for the appropriate budgetary approval and for the authorization from the department head or its designee. Pursuant to Section 37208 of the California Government Code, the Chief Executive Officer or his/her designee does hereby certify to the accuracy of the demands hereinafter referred. Payments released since the previous City Council meeting and the following is a summary of the payment released:

1. The last payroll of the City of Baldwin Park consists of check numbers 201323 to 201335 Additionally, Automated Clearing House (ACH) Payroll deposits were made on behalf of City Employees from control number 31538 to 31775 for the period February 6, 2022 through February 19, 2022, inclusive; these are presented and hereby ratified in the amount of $479,581.56.

2. General Warrants, with the bank drafts in the amount of $278,177.11 and checks from 235425 to 235515 in the amount of $897,292.87 for the period of February 18, 2022 to March 3, 2022, 2022, inclusive; in the total amount of $1,175,469.98 constituting of claims and demands against the City of Baldwin Park, are herewith presented to the City Council as required by law, and the same hereby ratified.

LEGAL REVIEW
Not Applicable

ATTACHMENT

1. Check Register

STAFF REPORT
ITEM NO. ________2_________
TO: Honorable Mayor and Members of the City Council
FROM: Rose Tam, Director of Finance
DATE: March 16, 2022
SUBJECT: Treasurer’s Report – January 2022

SUMMARY
Attached is the Treasurer’s Report for the month of January 2022. The Treasurer’s Report lists all cash for the City which includes the Baldwin Park Financing Authority, the Housing Authority, and the Successor Agency to the Community Development Commission (CDC). All investments are in compliance with the City’s Investment Policy and the California Government Code.

RECOMMENDATION
Staff recommends that Council receive and file the Treasurer’s Report for January 2022.

FISCAL IMPACT
None

BACKGROUND
City of Baldwin Park Investment Policy requires the Treasurer’s Report be submitted to the Mayor and City Council on a monthly basis.

LEGAL REVIEW
Not Applicable

ATTACHMENT

1. Exhibit “A”, Treasurer’s Report

STAFF REPORT
ITEM NO. ________3_________
TO: Honorable Mayor and Members of the City Council
FROM: Lourdes Morales, Chief Deputy City Clerk
DATE: March 16, 2022
SUBJECT: Meeting Minutes

SUMMARY
The City Council held Special and Regular City Council Meetings on the dates listed below.

RECOMMENDATION
Staff recommends that the City Council approve meeting minutes for the following City Council Meetings:

Special City Council Meeting of February 16, 2022.

Special City Council Meeting of March 2, 2022.

FISCAL IMPACT
There is no fiscal impact associated with this item.

BACKGROUND
Not applicable

ALTERNATIVES
Not applicable

LEGAL REVIEW
This report does not require legal review.

ATTACHMENTS

1. Special City Council Meeting of February 16, 2022.

2. Special City Council Meeting of March 2, 2022.

Special Meeting of 02/16/22 Page 1 of 2

MINUTES

BALDWIN PARK CITY COUNCIL VIRTUAL STUDY SESSION

AND SPECIAL MEETING
February 16, 2022 5:00 P.M.

COUNCIL CHAMBER - 14403 E. Pacific Avenue, Baldwin Park, 91706

CALL TO ORDER
The meeting was called to order at 5:07 PM by Mayor Estrada.

ROLL CALL
City Clerk Garcia performed roll call:

PRESENT:

Council Member Daniel Damian
Council Member Paul C. Hernandez
Mayor Pro Tem Alejandra Avila
Mayor Emmanuel J. Estrada
ABSENT:

Council Member Monica Garcia was absent.

PUBLIC COMMUNICATIONS
Mayor Estrada opened Public Communications at 5:07 PM.

Greg Tuttle requested the City Council resolve the street vending issues in the city.

John Rios also requested a resolution to street vending and specifically addressing handicap accessibility related matters.

Mayor Estrada closed Public Communications at 5:15 PM.

OPEN SESSION/STUDY SESSION
 Street Vending Update Presentation
Presented by Ben Martinez, Director of Community Development Ben Martinez Director of Community Development provided a brief introduction and handed the presentation to HDL with for discussion on code amendments, food event update, and enforcement timeline.

Council Member Hernandez asked if staff could restrict vending hours hosted by the city and requested that code amendments be in line with State law and include home based businesses, address sidewalk vending, and hours of operations for special events.

Council Member Avila asked Ben to ensure the educational flyer mention that immigration status is not an issue to vend legally.

Special Meeting of 02/16/22 Page 2 of 2
The City Council recessed into closed session at 6:08 PM.

RECESS TO CLOSED SESSION

1. Real Property Negotiations Pursuant to Government Code §54956.8:

A. Property: 14334 Ramona Boulevard
Negotiating Parties: City of Baldwin Park and Jimmy’s Bike Shop

2. Conference With Legal Counsel—Anticipated Litigation Significant exposure to litigation pursuant to paragraph (2) of subdivision (d) of Government Code Section 54956.9:

Potential Case(s): Five (5)

RECONVENE IN OPEN SESSION
The City Council reconvened into open session regular meeting at 7:15 PM

REPORT ON CLOSED SESSION
City Attorney Robert N. Tafoya announced no reportable action was taken.

ADJOURNMENT
There being no further business, motion was made by Mayor Estrada seconded by Mayor Pro Tem Damian, to adjourn the meeting at 10:34 PM. _______________________
Emmanuel J. Estrada, Mayor
ATTEST:

Marlen Garcia, City Clerk
APPROVED: ___________________
Special Meeting of 03/02/22 Page 1 of 2

MINUTES

BALDWIN PARK CITY COUNCIL VIRTUAL STUDY SESSION

AND SPECIAL MEETING
March 2, 2022 5:00 P.M.

COUNCIL CHAMBER - 14403 E. Pacific Avenue, Baldwin Park, 91706

CALL TO ORDER
The meeting was called to order at 5:11 PM by Mayor Estrada.

ROLL CALL
City Clerk Garcia performed roll call:

PRESENT:

Council Member Daniel Damian
Council Member Monica Garcia
Council Member Paul C. Hernandez
Mayor Pro Tem Alejandra Avila
Mayor Emmanuel J. Estrada

PUBLIC COMMUNICATIONS
Mayor Estrada opened Public Communications at 5:13 PM.

Seeing no one wishing to speak, Mayor Estrada closed Public Communications at 5:13 PM.

OPEN SESSION/STUDY SESSION
 Scattered Site Housing Study Presentation
Presented by Acting Director of Community Development Ron Garcia, Community Services Supervisor Yuriko Esparza, and Lesar Development A power point presentation was provided by staff and Lesar Development highlighting the pros and cons of scattered housing and wrap around programs.

Council Member Hernandez requested a report back on the city’s roles.

The City Council recessed into closed session at 6:01 PM.

RECESS TO CLOSED SESSION

1. Real Property Negotiations Pursuant to Government Code §54956.8:

A. Property: NW Joanbridge St. & Maine Ave.

Parcel No: 8536-016-001
Negotiating Parties: City of Baldwin Park and Peter Piston, Commercial Realty
Special Meeting of 03/02/22 Page 2 of 2

2. Public Employment
Pursuant to Government Code Section 54957:

Title: Director of Community Development

3. Conference With Legal Counsel—Existing Litigation
Pursuant to paragraph (1) of subdivision (d) of Government Code Section 54956.9:

Case Name: Jason Adams, AA DOE, AR, DOE, and Case No. 21STCV07429 James Gallegos v. City of Baldwin Park
Case Name: Kuberry, Michael, Hemenway and Findley Case No. 21STCV07382 v. City of Baldwin Park
Case Name: Tuan Le v. City of Baldwin Park Case No. BP21STCV34473

4. Conference With Legal Counsel—Anticipated Litigation Significant exposure to litigation pursuant to paragraph (2) of subdivision (d) of Government Code Section 54956.9:

Potential Case(s): Two (2)

RECONVENE IN OPEN SESSION
The City Council reconvened into open session regular meeting at 7:13 PM

REPORT ON CLOSED SESSION
City Attorney Robert N. Tafoya announced the City Council unanimously approved a resignation letter from Community Development Director Ben Garcia and agreed to a settlement of up to $86,000 to separate from the agency.

ADJOURNMENT
There being no further business, motion was made by Mayor Estrada seconded by Mayor Pro Tem Damian, to adjourn the meeting at 10:45 PM. _______________________
Emmanuel J. Estrada, Mayor
ATTEST:

Marlen Garcia, City Clerk
APPROVED: ___________________

STAFF REPORT
ITEM NO. ________4_________
TO: Honorable Mayor and Members of the City Council
FROM: Enrique C. Zaldivar, Chief Executive Officer
Laura J. Thomas, Human Resources/Risk Manager
DATE: March 16, 2022
SUBJECT: Approve the City of Baldwin Park’s Commitment to Implementing a Diversity, Equity and Inclusion Policy and Program (DEI) in Fiscal Year 2022/23

SUMMARY
Staff is requesting approval from the City Council to make an official statement of the City’s commitment to implement a Diversity, Equity and Inclusion Policy and Program (DEI), and to approve the established timeline for program implementation, respectively.

A statement announcing the City’s commitment to develop a comprehensive DEI program will serve as the springboard for employee input and engagement, and meaningful discussion with labor groups, community stakeholders and elected officials. DEI policies encourage employees, and everyone connected to the organization to honor, respect, value and appreciate employees of diverse backgrounds, various cultures, gender, race, ethnicity, national origin, age, sexual orientation, sexual identity, education, or disability; maintain an inclusive environment and maintain equitable treatment for everyone, and it aspires to have a city workforce that is representative of the population that it serves.

RECOMMENDATION
Staff recommends that the City Council provide direction and approve a statement of the City ’s commitment to implement a diversity, equity and inclusion Policy and Program (DEI).

FISCAL IMPACT
There is no fiscal impact.

BACKGROUND
Announcing the City’s commitment to formulate a new Diversity, Equity and Inclusion Policy sets the groundwork for successful implementation of programs similar to those which have been successfully developed by other agencies. Many government and private sector agencies have adopted DEI policies in an effort to nurture a healthy and thriving work environment. Research supports a strong correlation between healthy and productive work environments and organizational policies that:
encourage employee participation in decision making; embrace new ideas and different perspectives regardless of a person ’s background; acknowledges employee contributions; and consistently promotes diversity and inclusivity.

A statement of the City’s intent to put resources into this program and to engage employees at all levels in the organization including labor groups and community stakeholders is vitally important. In order to develop a solid DEI program and garner the support of individuals, sufficient time is needed for information gathering, employee input, DEI education, and strategic planning. An official timeline for implementation also re-affirms the City’s dedication to this important undertaking.

ALTERNATIVES
The City Council may decide to modify the statement of commitment and/or timeline

LEGAL REVIEW
This report has been reviewed and approved by the City Attorney as to legal form and content.

ATTACHMENTS

1. Statement of Commitment to Implementing a Diversity, Equity and Inclusion Policy & Program & Timeline for Implementation.

City of Baldwin Park’s Statement of Its Commitment
to
Diversity, Equity and Inclusion Policy and Program Implementation March 16, 2022
Introduction
Implementing policies that speak to the importance of diversity, equity and inclusion (DEI) within the workforce has become a major priority for organizations around the world. To put it simply, DEI policies remind public and private sector organizations that every employee has something valuable to contribute. DEI policies also encourage organizations to be more intentional in their actions to ensure employees feel valued and important; and believe that they are significant contributors to the overall success of the organization’s mission.

Baldwin Park’s Commitment
The City of Baldwin Park recognizes and acknowledges that employees are its most valuable resource. Moreover, the City embraces and values its employees (and volunteers) and appreciates the differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. The City also recognizes that focusing its attention on diversity and inclusion is hugely important as it has a direct impact on productivity and morale.

As a demonstration of the City’s commitment to diversity, equity and inclusion (DEI) programs and policies, the City will embark on a major effort to solicit input from and engage employees, supervisors, managers, labor organizations, elected officials, and other community stakeholders in discussions about DEI; evaluate the City’s current practices and policies; research other agencies who have successfully implemented DEI programs; identify measurable program goals and objectives; and ultimately make recommendations that will help the City formulate a strong DEI policy.

Given the level of involvement and input needed from a variety of employees and stakeholders, under the direction of the CEO and Human Resources/Risk Manager, it is anticipated that a DEI policy will be ready for Council approval at the beginning of the new fiscal year.

A timeline has been provided to further illustrate the City’s commitment to implement a DEI program in the very near future.

Program Implementation Timeline - 2022
March: Discussion and input from the Labor Management Committee April-May: Discussion and input from employees, supervisors, managers, executives, stakeholders and elected officials. Conduct research of other agencies who have DEI policies
June-July: Formulate measurable program goals and objectives Aug-Sept: Final DEI policy and program elements presented to City Council for approval
Oct-Dec: DEI Education and Training provided to the entire organization to ensure successful program implementation

STAFF REPORT
ITEM NO. ________5_________
TO: Honorable Mayor and Members of the City Council
FROM: Robert López, Chief of Police
Laura Thomas, Human Resources/Risk Manager
PREPARED BY: Joshua Hendricks, Police Lieutenant
DATE: March 16, 2022
SUBJECT: Approval of Police Officer Hiring Incentive

SUMMARY
This report seeks authorization from the City Council to establish a police officer hiring incentive program.

RECOMMENDATION
Staff recommends that City Council:

1. Approve a monetary incentive for (1) the hiring of police officer and (2) for full-time City employees who successfully recruit a police officer; and

2. Authorize the Director of Finance to appropriate the $100,000 from the General Fund and to make the necessary budget adjustments; and

3. Instruct the HR Director to amend the personnel rules as appropriate to reflect the intent and approval of the City Council.

FISCAL IMPACT
The fiscal impact to the General Fund is estimated to be $100,000 within the Police Department through the end of June 2022. The impact for the future fiscal years will be determined during the annual budget process.

BACKGROUND
Many law enforcement agencies have begun to offer hiring incentives in an effort to attract the finest and brightest Police Officer candidates. The purpose of this report is to request City Council approval for payments of $10,000 to be paid to Lateral Police Officer candidates, $7,000 to Academy Graduate candidates and $5,000 to Public Safety Trainee candidates. These hiring incentives would be paid to candidates hired after March 16, 2022. In addition, staff requests approval for payment of a $1,000 “finders fee” to any police department full-time employee, who successfully recruits a Police Officer candidate after March 16, 2022.

Recruitment these days is of considerable concern for Chiefs of Police throughout California. For several years now, police departments have struggled to recruit, hire, and retain officers to fill their thinning ranks. Because of this shortage, police agencies around the state are turning to incentives to attract qualified Police Officer candidates. The concept of a hiring bonus has been used in the past to help with recruitment at the Baldwin Park Police Department (Administrative Policy #026, December 2007). A recent survey found several law enforcement agencies are currently offering hiring incentives for Police Officers. The following are some of the agencies that have implemented some level of a hiring bonus:
 Azusa Police Department: $15,000
 Whittier Police Department $15,000
 Glendora Police Department: $12,000
 Montclair Police Department: $10,000
 Pasadena Police Department: $8,000
As hiring incentives become more commonplace among law enforcement agencies, it is becoming apparent that the Baldwin Park Police Department’s hiring strategies require changes to attract the best candidates to our community. The recommended hiring incentives would put Baldwin Park among the top of cities in the San Gabriel Valley in demonstrating its commitment to hiring the best.

Staff recommends that he City Council approve a policy attached as Exhibit “A” authorizing the payment of $10,000 to be paid to Lateral Police Officer candidates, $7,000 to Academy Graduate candidates and $5,000 to Public Safety Trainee candidates hired after March 16, 2022. The hiring bonus would be paid in two installments. The first installment of 50% would be paid upon the Officer’s hire date; the second installment of 50% would be paid upon the successful completion of probation.
a. Should the Police Officer voluntarily leave the Police Department within the first six months of employment, any hiring incentive pay already received would be reimbursed to the City. b. Former and current employees are not eligible for the incentive program That the City Council authorize the payment of $1,000 to be paid to any full-time Police Department employee who recruits a successful Police Officer candidate. The $1,000 would be paid in two installments. The first installment of $500 would be paid upon the Officer’s hire date; the second installment of $500 would be paid upon the successful completion of the Officer’s probation.

LEGAL REVIEW
The proposed incentive program has been reviewed by the City Attorney as to form and content.

ALTERNATIVES
Forego a hiring incentive program.

ATTACHMENTS

1. Exhibit “A” Administrative Policy
1 City of Baldwin Park
Administrative Policy # 2022-**-01
Date:

Approved by Chief Executive Officer:
03/16/2022
SUBJECT:

POLICY ESTABLISHING A POLICE

OFFICER HIRING MONETARY

INCENTIVE
Authority: Chief Executive Officer
Chief of Police
_________________________
CEO or Chief of Police
The objective of this policy is to provide a monetary incentive for Police Officer recruits and for employees who recommend a successful Police Officer recruit.

CITY OF BALDWIN PARK POLICY FOR HIRING INCENTIVE
Recruitment these days is of considerable concern for Chiefs of Police throughout California.

For several years now, police departments have struggled to recruit, hire, and retain officers to fill their thinning ranks. Because of this shortage, police agencies around the state are turning to incentives to attract qualified Police Officer candidates. The concept of a hiring bonus has been used in the past to help with recruitment at the Baldwin Park Police Department (Administrative Policy #026, December 2007). A recent survey found several law enforcement agencies are currently offering hiring incentives for Police Officers.

As hiring incentives become more commonplace among law enforcement agencies, it is becoming apparent that the Baldwin Park Police Department’s hiring strategies require changes to attract the best candidates to our community. The recommended hiring incentives would put Baldwin Park among the top of cities in the San Gabriel Valley in demonstrating its commitment to hiring the best.

Effective immediately, the following policy will be effective providing for an incentive for the hiring of Police Officers as follows:

POLICE OFFICER MONETARY INCENTIVE
City Council authorizes the payment of $10,000 to be paid to Lateral Police Officer candidates, $7,000 to Academy Graduate candidates and $5,000 to Public Safety Trainee candidates hired after March 1, 2022. The hiring incentive would be paid in two installments. The first installment of 50% would be paid upon the Officer’s hire date; the second installment of 50% would be paid upon the successful completion of probation. a. Should the Police Officer voluntarily leave the Police Department within the first six months of employment, any hiring incentive pay already received would be reimbursed to the City.
b. Former and current employees are not eligible for the incentive program

1. Approve a monetary incentive for (1) the hiring of police officers and (2) for full-time City employees who successfully recruit a police officer; and

2. Authorize the Director of Finance to appropriate the $100,000 from the general fund and to make the necessary budget adjustments; and

3. Instruct the HR Director to amend the personnel rules as appropriate to reflect the intent and approval of the City Council.

ITEM NO. ________6_________

STAFF REPORT
TO: Honorable Mayor and City Councilmembers
FROM: Robert A. López, Chief of Police
Joshua Hendricks, Police Lieutenant
DATE: March 16, 2022
SUBJECT: Request for Authorization to Purchase six (6) Motorola Solutions Apex 8000 P25 Complaint Portable Radios

SUMMARY
This report seeks authorization from the City Council to purchase six (6) Motorola Apex 8000 P25 compliant portable radios and accessories for the Police Department in the amount of $51,789.00.

RECOMMENDATION
Staff recommends that the City Council:

1. Waive formal bid procedures per the City’s Purchasing Ordinance; and

2. Authorize the Police Department to purchase the requested six Motorola radios and accessories; and

3. Authorize the Director of Finance to appropriate $51,789.00 from the State Homeland Security Program Grant and to make the necessary budget adjustments; and

4. Authorize the Chief of Police, or his designee, to complete all appropriate documentation to complete the purchase.

FISCAL IMPACT
There will be no negative impact to the General Fund. This purchase will utilize funds from an awarded 2019 State Homeland Security Program Grant.

BACKGROUND
In 2019, the City of Baldwin Park entered into a subrecipient agreement with the County of Los Angeles and was awarded $51,789.00 as part of the State Homeland Security Program grant. This grant authorized the purchase of new handheld P25 compliant radios for use by the Police Department. The County of Los Angeles will reimburse Subrecipient (City) up to the maximum grant amount of $51,789.00 as expenditures are incurred and paid by Subrecipient and all documentation is reviewed and approved by County of Los Angeles. The requested handheld portable radios will provide upgraded communications to personnel within the police department that is essential for the operational needs of all field personnel from all bureaus.

Locally, BPPD is a member agency of the East San Gabriel Valley Regional Communications Network Joint Powers Authority (ComNet JPA). This JPA is comprised of the Baldwin Park Police Department, as well as police agencies from Azusa, Covina, Glendora, Irwindale, La Verne, and West Covina. ComNet, in turn, is a member of the Interagency Communications Interoperability (“ICI”) System, a much larger public safety telecommunications Joint Powers Authority, serving agencies across several counties in Southern California.

In December of 2021 the ICI, JPA entered into a 6-year service contract with Motorola Solutions.

This service contract is for the repair of Motorola Solutions manufactured equipment and select third- party manufactured equipment supplied by Motorola Solutions. Currently Baldwin Park, as well as all other members of the ICI Comnet Group, only use Motorola Solutions equipment.

ICI JPA’s entering into this service agreement allowed all member agencies to realize savings at scale that were not available individually. This agreement saves Baldwin Park over $7,000 per year.

This existing service agreement is only applicable to products produced by Motorola Solutions.

Therefore, for the purpose of this purchase, Motorola Solutions is a sole source provider withing the meaning of City Ordinance 1457, as this is the only acceptable option.

LEGAL REVIEW
The proposed contract has been reviewed by the City Attorney as to form and content.

OPTIONS

1. Authorize the purchase.

2. Decline to authorize the purchase.

ATTACHMENTS

1. Quote from Motorola Solutions

2. Motorola Solutions sole source letter

3. P25 service proposal

4. ICI service agreement with Motorola Solutions for six-year

Motorola Solutions, Inc.
10680 Treena St., Suite 200
San Diego, CA 92131

March 7, 2022

Lt. Joshua Hendricks
Standards, Training, & Strategic Planning Bureau
14403 E Pacific Avenue
Baldwin Park, CA 91706

Subject: Motorola Solutions – ASTRO25 APX RADIO EQUIPMENT

Dear Lt. Hendricks:

Motorola Solutions, Inc. (“Motorola”) is the market leader in radio communications systems and products for the U.S. Government and Public Safety Market and is pleased to have the City of Baldwin Park, CA as a valued customer. The ASTRO25 radio subscribers we design and manufacture contain proprietary hardware and software components which are not commercially available except through Motorola and its channel partners.

The Motorola Radio Equipment and Options that will be purchased by the City of Baldwin Park can be used on their existing Motorola ASTRO P25 Trunked System that ICI Member agencies currently operate.

These radios will operate on P25 Trunked equipment that has proprietary features operating on Motorola solutions core equipment located at the Glendale Master Site.

Furthermore, authorized warranty, maintenance and support services for Motorola systems and hardware and software products are provided by Motorola and its network of authorized and trained service providers. Motorola maintains a parts and accessories inventory sufficient to support its warranty, maintenance and support services obligations. These parts and accessories are manufactured either by Motorola or for Motorola subject to Motorola’s specifications and other requirements.

If you have any questions regarding our radio equipment, please contact your Account Executive, Denis Redzepagic at (619) 577-3619.

Sincerely,

Motorola Solutions, Inc.

Mike Bravo
Area Sales Manager

The design, technical, pricing, and other information (“Information”) furnished with this submission is proprietary and/or trade secret information of Motorola Solutions, Inc. (“Motorola Solutions”) and is submitted with the restriction that it is to be used for evaluation purposes only. To the fullest extent allowed by applicable law, the Information is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the Information without the express written permission of Motorola Solutions.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 20201 Motorola Solutions, Inc. All rights reserved.

INTERAGENCY

COMMUNICATIONS

INTEROPERABILITY

SIX-YEAR P25 SYSTEM ADVANCED PLUS SERVICES PROPOSAL DECEMBER 22, 2021

Interagency Communications Interoperability, JPA December 22, 2021 Six-Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Table of Contents i

Motorola Solutions, Inc.
10680 Treena St., Suite 200.

San Diego, CA 92131 USA

December 22, 2021

Raymond A. Edey, Executive Director
Interagency Communications Interoperability, JPA
613 East Broadway, Suite 200
Glendale, CA 91206

Subject: Interagency Communications Interoperability P25 System Advanced Plus Services Proposal

Dear Mr. Edey:

Motorola Solutions, Inc. (“Motorola”) is pleased to have the opportunity to provide Interagency Communications Interoperability, JPA (“ICI”) with quality communications equipment and services.

The Motorola project team has taken great care to propose a solution that will address your needs and provide exceptional value.

Per ICI’s request, Motorola is providing a six-year firm offer for Advanced Plus Services consisting of Advanced Services and System Upgrade Agreement (SUA).

This proposal is subject to the terms and conditions contained in the Amended and Restated Master Purchase and Service Agreement, dated October 31, 2011, between Motorola and the City of Glendale (“Agreement”) together with the additional terms enclosed herein. Pricing is as set forth in the existing Los Angeles County Contract. ICI may accept this offer by signing this proposal, which shall act as a Transaction Document as described in the Agreement. This proposal shall remain valid until December 31, 2021.

We thank you for the opportunity to provide ICI with “best in class” service solutions. Our goal is to provide you with the best products and services available in the communications industry. Any questions can be directed to your Motorola Account Executive, Denis Redzepagic at 619-577-3619 or [email protected].

Sincerely,
Motorola Solutions, Inc.

Jerry Burch
Territory Vice President

Motorola Solutions Confidential Restricted Table of Contents ii

TABLE OF CONTENTS
Section 1
Executive Summary ................................ ................................ ................................ ........................ 1-1 Section 2
Pricing Summary ................................ ................................ ................................ ............................ 2-1

2.1 SUA Pricing Breakdown per Agency................................ ................................ ................ 2-2

2.2 Advanced Services Pricing Breakdown Per Agency ................................ ........................ 2-3

2.3 Payment Terms ................................ ................................ ................................ ............... 2-4 Section 3
Solution Description ................................ ................................ ................................ ........................ 3-1

3.1 Advanced Services for Master, RF, and Console Sites ................................ .................... 3-1

3.2 System Upgrade Agreement (SUA) ................................ ................................ ................. 3-2 Section 4
Advanced Services Statement of Work for Master, RF, and Console Site Support ......................... 4-1

4.1 Overview ................................ ................................ ................................ ......................... 4-1

4.2 Motorola Solutions Service Delivery Ecosystem ................................ .............................. 4-2

4.2.1 Centralized Managed Support Operations ................................ ................................ ... 4-2

4.2.2 Field Service ................................ ................................ ................................ ................ 4-3

4.2.3 Customer Support Manager ................................ ................................ ......................... 4-3

4.2.4 Repair Depot ................................ ................................ ................................ ............... 4-3

4.2.5 MyView Portal ................................ ................................ ................................ .............. 4-3

4.3 Connectivity Specifications ................................ ................................ .............................. 4-5

4.4 Advanced Services Detailed Description ................................ ................................ ......... 4-5

4.4.1 Network Event Monitoring ................................ ................................ ............................ 4-5

4.4.1.1 Description of Service ................................ ................................ .......................... 4-5

4.4.1.2 Scope ................................ ................................ ................................ .................. 4-6

4.4.1.3 Inclusions ................................ ................................ ................................ ............. 4-6

4.4.1.4 Motorola Solutions Responsibilities ................................ ................................ ...... 4-6

4.4.1.5 Limitations and Exclusions ................................ ................................ ................... 4-7

4.4.1.6 Customer Responsibilities ................................ ................................ .................... 4-7

4.4.1.7 Connectivity Matrix ................................ ................................ ............................... 4-8

4.4.1.8 Motorola Solutions Owned and Supplied Equipment ................................ ............ 4-8

4.4.1.9 Monitored Elements ................................ ................................ ............................. 4-9

4.4.2 Remote Technical Support ................................ ................................ ........................ 4-10

4.4.2.1 Description of Service ................................ ................................ ........................ 4-10

4.4.2.2 Scope ................................ ................................ ................................ ................ 4-10

4.4.2.3 Inclusions ................................ ................................ ................................ ........... 4-10

4.4.2.4 Motorola Solutions Responsibilities ................................ ................................ .... 4-11

4.4.2.5 Limitations and Exclusions ................................ ................................ ................. 4-11

Motorola Solutions Confidential Restricted Table of Contents iii

4.4.2.6 Customer Responsibilities ................................ ................................ .................. 4-11

4.4.3 Network Hardware Repair with Advanced Replacement ................................ ............ 4-12

4.4.3.1 Description of Service ................................ ................................ ........................ 4-12

4.4.3.2 Scope ................................ ................................ ................................ ................ 4-12

4.4.3.3 Inclusions ................................ ................................ ................................ ........... 4-12

4.4.3.4 Motorola Solutions Responsibilities ................................ ................................ .... 4-12

4.4.3.5 Limitations and Exclusions ................................ ................................ ................. 4-13

4.4.3.6 Customer Responsibilities ................................ ................................ .................. 4-14

4.4.3.7 Repair Process ................................ ................................ ................................ .. 4-15

4.4.3.8 Advanced Replacement ................................ ................................ ..................... 4-16

4.4.4 Remote Security Update Service ................................ ................................ ............... 4-19

4.4.4.1 Description of Service ................................ ................................ ........................ 4-19

4.4.4.2 Scope ................................ ................................ ................................ ................ 4-20

4.4.4.3 Inclusions ................................ ................................ ................................ ........... 4-21

4.4.4.4 Motorola Solutions Responsibilities ................................ ................................ .... 4-21

4.4.4.5 Limitations and Exclusions ................................ ................................ ................. 4-22

4.4.4.6 Customer Responsibilities ................................ ................................ .................. 4-22

4.4.4.7 Reboot Responsibilities ................................ ................................ ...................... 4-22

4.4.4.8 Disclaimer ................................ ................................ ................................ .......... 4-23

4.4.5 On-site Infrastructure Response ................................ ................................ ................ 4-23

4.4.5.1 Description of Service ................................ ................................ ........................ 4-23

4.4.5.2 Scope ................................ ................................ ................................ ................ 4-24

4.4.5.3 Inclusions ................................ ................................ ................................ ........... 4-24

4.4.5.4 Motorola Solutions Responsibilities ................................ ................................ .... 4-24

4.4.5.5 Customer Responsibilities ................................ ................................ .................. 4-25

4.4.6 Annual Preventive Maintenance ................................ ................................ ................ 4-25

4.4.6.1 Description of Service ................................ ................................ ........................ 4-25

4.4.6.2 Scope ................................ ................................ ................................ ................ 4-25

4.4.6.3 Inclusions ................................ ................................ ................................ ........... 4-26

4.4.6.4 Motorola Solutions Responsibilities ................................ ................................ .... 4-26

4.4.6.5 Limitations and Exclusions ................................ ................................ ................. 4-26

4.4.6.6 Customer Responsibilities ................................ ................................ .................. 4-26

4.4.6.7 Preventive Maintenance Tasks ................................ ................................ .......... 4-27

4.4.6.8 Site Performance Evaluation Procedures ................................ ........................... 4-37

4.4.7 Security Monitoring ................................ ................................ ................................ .... 4-38

4.4.7.1 Description of Service ................................ ................................ ........................ 4-38

4.4.7.2 Scope ................................ ................................ ................................ ................ 4-38

4.4.7.3 Inclusion................................ ................................ ................................ ............. 4-38

4.4.7.4 Motorola Solutions Responsibilities ................................ ................................ .... 4-39

4.4.7.5 Customer Responsibilities ................................ ................................ .................. 4-39

4.4.7.6 Disclaimer ................................ ................................ ................................ .......... 4-40

4.4.7.7 Potential ASTRO 25 Firewalls ................................ ................................ ............ 4-40

Motorola Solutions Confidential Restricted Table of Contents iv

4.4.7.8 Security Monitoring Priority Level Definitions and Response Times ................... 4-41

4.5 Priority Level Definitions and Response Times ................................ .............................. 4-42 Section 5
ASTRO 25 System Upgrade Agreement II (SUA II) Statement of Work ................................ .......... 5-1

5.1 Description of Service and Obligations ................................ ................................ ............ 5-1

5.2 Upgrade Elements and Corresponding Party Responsibilities ................................ ......... 5-3

5.3 Exclusions and Limitations ................................ ................................ .............................. 5-5

5.4 Special Provisions ................................ ................................ ................................ ........... 5-6 Appendix A – ASTRO 25 System Release Upgrade Paths ................................ ......................... 5-8 Appendix B – High-Speed Connectivity Specifications ................................ ................................ 5-9 Appendix C – System Pricing Configuration ................................ ................................ .............. 5-10 Section 6
Contractual Documentation ................................ ................................ ................................ ............. 6-1 LIFECYCLE MANAGEMENT ADDENDUM ................................ ................................ ............. 6-2

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal
Use or disclosure of this proposal is subject
to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
Executive Summary 1-1
SECTION 1

EXECUTIVE SUMMARY
Motorola has carefully studied ICI’s current approach towards services and software upgrades, and has developed a new strategy which should benefit the ICI system and users in the years to come. A detailed comparison between the current and new approach is shown in the table below.

Current Approach New Approach
System
Upgrades
One-off Upgrade Approach

1. Complex upgrade efforts

2. Missing on new features

3. GGM replacement

4. Very costly
Subscription to an Upgrade Program

1. Upgrades are scheduled in advance
and well planned/executed

2. New feature available to ICI to
purchase

3. Predictable upgrade cost spread
over 6 years

4. Volume discounts
Service
Agreements
Individual Service Agreements

1. Inconsistent maintenance approach
across single network

2. Complex, inconsistent timing and
pricing of contracts

3. Higher cost

4. Non-participating agencies leave
entire system at risk
Consistent Maintenance Approach

1. All ICI agencies have same Motorola
service entitlements

2. Volume discounts

3. Predictable annual maintenance cost
per agency over 6 years

4. Consistent pricing per site equipment

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal
Use or disclosure of this proposal is subject
to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
Pricing Summary 2-1
SECTION 2

PRICING SUMMARY
The following table provides a breakout of the P25 Advanced Services and System Upgrade Agreement (SUA) over six years.

Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
TOTAL ICI Fiscal Year FY 2022/23 FY 2023/24 FY 2024/25 FY 2025/26 FY 2026/27 FY 2027/28 Start Date 7/1/2022 7/1/2023 7/1/2024 7/1/2025 7/1/2026 7/1/2027 SUA $769,754 $784,746 $799,918 $815,276 $830,828 $846,579 $4,847,101 Advanced
Services $2,296,187 $2,381,522 $2,470,136 $2,562,091 $2,657,664 $2,756,925 $15,124,525 $3,065,941 $3,166,268 $3,270,054 $3,377,367 $3,488,492 $3,603,504 $19,971,626

Notes:

Pricing is valid through December 31, 2021.

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal
Use or disclosure of this proposal is subject
to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
Pricing Summary 2-2

2.1 SUA PRICING BREAKDOWN PER AGENCY

Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Master $146,371 $149,222 $152,107 $155,027 $157,985 $160,980 $921,691 DSR $41,611 $42,421 $43,241 $44,072 $44,912 $45,764 $262,021 Burbank $30,925 $31,527 $32,137 $32,754 $33,379 $34,011 $194,732 Beverly Hills $25,016 $25,503 $25,996 $26,495 $27,000 $27,512 $157,522 Culver City $9,416 $9,600 $9,785 $9,973 $10,164 $10,356 $59,295 Glendale $104,951 $106,995 $109,063 $111,157 $113,278 $115,425 $660,870 Montebello $60,878 $62,064 $63,264 $64,478 $65,708 $66,954 $383,347 Pasadena $43,557 $44,405 $45,263 $46,132 $47,012 $47,904 $274,273 Pomona $32,553 $33,187 $33,828 $34,478 $35,135 $35,802 $204,983 Santa Monica $34,324 $34,992 $35,669 $36,353 $37,047 $37,749 $216,134 Torrance/INSB $60,102 $61,273 $62,457 $63,657 $64,871 $66,101 $378,461 ComNet $69,018 $70,362 $71,723 $73,100 $74,494 $75,906 $434,604 $658,721 $671,551 $684,534 $697,677 $710,986 $724,465 $4,147,933 Arcadia $8,165 $8,324 $8,485 $8,648 $8,813 $8,980 $51,416 Bell $5,775 $5,888 $6,002 $6,117 $6,233 $6,352 $36,366
Bell Gardens $7,111 $7,249 $7,389 $7,531 $7,675 $7,820 $44,775 Downey Fire $8,165 $8,324 $8,485 $8,648 $8,813 $8,980 $51,416 Downey PD $10,467 $10,671 $10,877 $11,086 $11,298 $11,512 $65,911 El Monte $10,275 $10,475 $10,677 $10,882 $11,090 $11,300 $64,698 Huntington Park $6,830 $6,963 $7,098 $7,234 $7,372 $7,512 $43,007 San Gabriel $5,775 $5,888 $6,002 $6,117 $6,233 $6,352 $36,366 South Gate $8,358 $8,521 $8,685 $8,852 $9,021 $9,192 $52,629 Verdugo $14,281 $14,559 $14,840 $15,125 $15,414 $15,706 $89,924 Vernon $7,391 $7,535 $7,681 $7,828 $7,978 $8,129 $46,543 Whittier $10,275 $10,475 $10,677 $10,882 $11,090 $11,300 $64,698 Monterey Park $8,165 $8,324 $8,485 $8,648 $8,813 $8,980 $51,416 $111,033 $113,195 $115,384 $117,599 $119,842 $122,114 $699,168 $769,754 $784,746 $799,918 $815,276 $830,828 $846,579 $4,847,101 Subtotal

SUA TOTAL
SUA - 6 years
ICI Governing Agencies
Subtotal
ICI Subscriber Agencies
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
El Segundo $6,010 $6,127 $6,245 $6,365 $6,487 $6,610 $37,843 Gardena $6,010 $6,127 $6,245 $6,365 $6,487 $6,610 $37,843 Hawthorne $6,010 $6,127 $6,245 $6,365 $6,487 $6,610 $37,843 Hermosa Beach $6,010 $6,127 $6,245 $6,365 $6,487 $6,610 $37,843 Manhattan Beach $6,010 $6,127 $6,245 $6,365 $6,487 $6,610 $37,843 Redondo Beach $6,010 $6,127 $6,245 $6,365 $6,487 $6,610 $37,843 Torrance $24,044 $24,512 $24,986 $25,465 $25,951 $26,443 $151,401 $60,102 $61,273 $62,457 $63,657 $64,871 $66,101 $378,461 Azusa $9,671 $9,859 $10,050 $10,243 $10,438 $10,636 $60,895 Baldwin Park $11,939 $12,172 $12,407 $12,645 $12,886 $13,131 $75,180 Covina $11,939 $12,172 $12,407 $12,645 $12,886 $13,131 $75,180 Glendora $9,404 $9,587 $9,773 $9,960 $10,150 $10,343 $59,218 Irwindale $3,188 $3,250 $3,313 $3,376 $3,441 $3,506 $20,074 La Verne $10,938 $11,151 $11,367 $11,585 $11,806 $12,030 $68,877 West Covina $11,939 $12,172 $12,407 $12,645 $12,886 $13,131 $75,180 $69,018 $70,362 $71,723 $73,100 $74,494 $75,906 $434,604ComNet Total SUA - 6 years
INSB
INSB Total
ComNet

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal
Use or disclosure of this proposal is subject
to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
Pricing Summary 2-3

2.2 ADVANCED SERVICES PRICING BREAKDOWN PER AGENCY

Agency Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total
ICIS JOINT POWERS AUTHORITY (JPA) $151,173.70 $156,928.94 $161,216.47 $167,218.02 $173,455.71 $179,934.10 $989,926.95 ICI - DSR $81,311.45 $84,407.01 $86,713.13 $89,941.17 $93,296.23 $96,780.74 $532,449.74 BURBANK WATER & POWER COMMUNICATIONS $97,096.96 $100,793.48 $103,547.31 $107,402.03 $111,408.42 $115,569.41 $635,817.61 BEVERLY HILLS, CITY OF $114,040.84 $118,382.42 $121,616.80 $126,144.19 $130,849.71 $135,736.81 $746,770.77 CULVER CITY, CITY OF $26,442.58 $27,449.26 $28,199.21 $29,248.97 $30,340.04 $31,473.21 $173,153.25 GLENDALE, CITY OF $367,569.94 $381,563.48 $391,988.33 $406,580.76 $421,747.33 $437,499.16 $2,406,949.00 MONTEBELLO, CITY OF $190,982.01 $198,252.77 $203,669.32 $211,251.25 $219,131.50 $227,315.84 $1,250,602.70 PASADENA, CITY OF $211,846.50 $215,722.79 $232,169.81 $240,812.73 $249,795.70 $259,125.31 $1,409,472.84 POMONA, CITY OF $139,824.53 $145,147.71 $149,113.35 $154,664.35 $160,433.75 $166,425.79 $915,609.48 SANTA MONICA POLICE DEPT $146,974.43 $159,835.04 $164,201.96 $170,314.66 $176,667.86 $183,266.22 $1,001,260.18 INSB, PRIME SITE $37,304.53 $38,724.73 $39,782.74 $41,263.72 $42,802.97 $44,401.62 $244,280.31 TORRANCE CONSOLES $53,499.45 $54,478.36 $58,631.87 $60,814.54 $63,083.09 $65,439.18 $355,946.50 INSB RF SITES $160,162.97 $163,093.10 $175,527.56 $182,061.87 $188,853.27 $195,906.75 $1,065,605.52 GLENDORA, CITY OF (ComNet) $79,277.37 $82,295.49 $84,543.92 $87,691.21 $90,962.33 $94,359.68 $519,130.00 GLENDORA, CITY OF $17,574.67 $18,243.75 $18,742.19 $19,439.90 $20,165.06 $20,918.21 $115,083.78 AZUSA, CITY OF $17,574.67 $18,243.75 $18,742.19 $19,439.90 $20,165.06 $20,918.21 $115,083.78 BALDWIN PARK POLICE DEPT, CITY OF $19,675.21 $20,424.25 $20,982.27 $21,763.37 $22,575.20 $23,418.37 $128,838.67 COVINA, CITY OF $19,675.21 $20,424.25 $20,982.27 $21,763.37 $22,575.20 $23,418.37 $128,838.67 LA VERNE POLICE DEPT, CITY OF $19,675.21 $20,424.25 $20,982.27 $21,763.37 $22,575.20 $23,418.37 $128,838.67 WEST COVINA POLICE DEPT, CITY OF $19,675.21 $20,424.25 $20,982.27 $21,763.37 $22,575.20 $23,418.37 $128,838.67 $1,971,357.44 $2,045,259.07 $2,122,335.24 $2,201,342.76 $2,283,458.87 $2,368,743.69 $12,992,497.08 BELL, CITY OF $14,880.92 $15,447.45 $15,869.49 $16,460.26 $17,074.27 $17,711.98 $97,444.38 ARCADIA, CITY OF $20,688.06 $21,475.66 $22,062.40 $22,883.71 $23,737.34 $24,623.90 $135,471.08 BELL GARDENS POLICE DEPT, CITY OF $17,062.79 $17,712.37 $18,196.30 $18,873.69 $19,577.73 $20,308.94 $111,731.82 DOWNEY FIRE DEPT $22,719.56 $23,135.27 $24,899.14 $25,826.05 $26,789.44 $27,789.99 $151,159.46 DOWNEY POLICE DEPT, CITY OF $24,263.60 $25,187.33 $25,875.48 $26,838.74 $27,839.90 $28,879.69 $158,884.75 EL MONTE POLICE DEPT $24,468.02 $24,915.73 $26,815.34 $27,813.59 $28,851.11 $29,928.67 $162,792.46 HUNTINGTON PARK $17,574.29 $18,243.35 $18,741.78 $19,439.48 $20,164.62 $20,917.75 $115,081.28 MONTEREY PARK, CITY OF $24,263.60 $25,187.33 $25,875.48 $26,838.74 $27,839.90 $28,879.69 $158,884.75 SOUTH GATE, CITY OF $21,728.06 $22,555.26 $23,171.50 $24,034.10 $24,930.64 $25,861.77 $142,281.33 SAN GABRIEL, CITY OF $19,675.21 $20,424.25 $20,982.27 $21,763.37 $22,575.20 $23,418.37 $128,838.67 GLENDALE, CITY OF (Verdugo Fire) $73,799.87 $76,609.46 $78,702.54 $81,632.38 $84,677.49 $87,840.11 $483,261.86 VERNON, CITY OF $17,574.67 $18,243.75 $18,742.19 $19,439.90 $20,165.06 $20,918.21 $115,083.78 WHITTIER POLICE DEPT $26,130.90 $27,125.71 $27,866.83 $28,904.22 $29,982.42 $31,102.23 $171,112.31 $324,829.56 $336,262.93 $347,800.76 $360,748.24 $374,205.13 $388,181.31 $2,132,027.92 $2,296,187.00 $2,381,522.00 $2,470,136.00 $2,562,091.00 $2,657,664.00 $2,756,925.00 $15,124,525.00 ADVANCED SERVICES - 6 YEARS

SUB-TOTAL

SUB-TOTAL
TOTAL
ICI Governing AgenciesICI Subscriber Agencies

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal
Use or disclosure of this proposal is subject
to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
Pricing Summary 2-4

2.3 PAYMENT TERMS
For SUA and Advanced Services, Motorola will invoice ICI, JPA annually in advance of each year of the plan for their portion of the contract, as detailed in the sections 2.1 and 2.2.

Subscriber Agencies will be invoiced individually on annual basis in advance of each year of the plan for their portion of the contract, as detailed in the sections 2.1 and 2.2.

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Solution Description 3-1 SECTION 3

SOLUTION DESCRIPTION
Motorola is pleased to propose to ICI its Advanced Plus Services package for 6 years consisting of Advanced Services and System Upgrade Agreement.

3.1 ADVANCED SERVICES FOR MASTER, RF, AND CONSOLE
SITES
In order to ensure that Interagency Communications Interoperability (“ICI”) has access to technical support teams and resources for troubleshooting and maintenance, Motorola proposes Advanced Services to ICI. Appropriate for customers who need immediate access to Motorola’s technical personnel, Advanced Services provide remote assistance to address unforeseen network events, make necessary repairs to network components, and deliver patches to keep ICI’s system secure. The proposed offering consists of the following specific services.
 Network Event Monitoring
 Technical Support
 Network Hardware Repair with Advanced Replacement
 Remote Security Update Service (RSUS)
 On-site Infrastructure Response
 Annual Preventive Maintenance
 Security Monitoring
These services will be delivered to ICI through a centralized team within Motorola’s Solutions Support Center (SSC), which operates on a 24 x 7 x 365 basis; and through Motorola’s Repair Depot, which will ensure that equipment is repaired to the highest quality standards.

The above described services vary across network components as described below.

System Element Services Offer
SUA II Advanced
Services
Master and DSR Yes Yes
Prime Sites and RF Sites Yes Yes
Consoles Yes Yes
NICE No No
Genesis No No
Microwave No No
Backhaul MPLS Routers No No
Full descriptions of Advanced Services may be found in Section 4 - Advanced Services Statement of Work for Master, RF, and Console Site Support”.

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Solution Description 3-2

3.2 SYSTEM UPGRADE AGREEMENT (SUA)
The System Upgrade Agreement (SUA) provides for radio network technology refresh as needed to keep the system in a “standard support” window for the duration of the six-year contract period.

Keeping the system in a standard support window ensures the following:
 Best-in-class cyber-security technology through Anti-virus updates, vetted 3rd party, and MSI software patches
 Access to expansion components when needed to add RF and console sites and even new (unknown today) features
 Access to Motorola support services as needed
When needed, the SUA will cover update or replacement of relevant components in the following radio network subsystems:
 Master site (includes DSR)
 RF sites (includes 10 Prime sites, 38 Remote sites)
 Console sites (includes 32 Dispatch site locations)
 Excludes consolettes, radios and antenna systems
 MCC 7500 Subsystem (includes 168 MCC7500 Operator Positions, 4 AIS) Based on current lifecycle support of various components that compose the radio network we anticipate that system upgrades will occur approximately every two years with items listed below updated or refreshed when no longer supportable.

Component Typical Refresh Cadence
Motorola System Release Software 2 Years
3rd Party Software Applications 3 Years
Operating Systems 3-5 Years
Databases 3-5 Years
Servers 3-4 Years
Switches 5-6 Years
Routers 3-5 Years
PCs 2-3 Years
Firewalls 3-5 Years
MSI - RF site equipment Field Replaceable
Units (FRUs)
8-10 Years
Details and scope of coverage can be found in Section 5 – ASTRO 25 System Upgrade Agreement II (SUA II) Statement of Work.

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-1 SECTION 4

ADVANCED SERVICES

STATEMENT OF WORK FOR

MASTER, RF, AND CONSOLE

SITE SUPPORT

4.1 OVERVIEW
Motorola Solutions’ ASTRO® 25 Advanced Services (“Advanced Services”) provide an integrated and comprehensive sustainment program for fixed end network infrastructure equipment located at the network core, RF sites, and dispatch sites. Advanced Services do not include maintenance for mobile devices, portable devices, or network backhaul equipment.

Advanced Services consist of the following elements:
 Network Event Monitoring.
 Remote Technical Support.
 Network Hardware Repair.
 Remote Security Update Service.
 On-site Infrastructure Response.
 Annual Preventive Maintenance.
 Security Monitoring.

Each of these elements is summarized below and expanded upon in Section 4.4. In the event of a conflict between the descriptions below and an individual subsection of Section

4.4, the individual subsection prevails.

This Statement of Work (“SOW”), including all of its subsections and attachments is an integral part of the applicable agreement (“Agreement”) between Motorola Solutions, Inc. (“Motorola Solutions”) and the customer (“Customer”).

In order to receive the services as defined within this SOW, the Customer is required to keep the system within a standard support period as described in Motorola Solutions’ Software Support Policy (“SwSP”).

Network Event Monitoring
Real-time, continuous ASTRO 25 radio communications network monitoring and event management. Using sophisticated tools for remote monitoring and event characterization, Motorola Solutions will assess events, determine the appropriate response, and initiate that response. Possible responses include remotely addressing the issue, escalation to product technical support groups, and dispatch of designated field technical resources.

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-2 Remote Technical Support
Motorola Solutions will provide telephone consultation with specialists skilled at diagnosing and swiftly resolving infrastructure operational technical issues that require a high level of ASTRO 25 network experience and troubleshooting capabilities.

Network Hardware Repair
Motorola Solutions will repair Motorola Solutions-manufactured infrastructure equipment and select third-party manufactured infrastructure equipment supplied by Motorola Solutions.

Motorola Solutions coordinates the equipment repair logistics process.

Remote Security Update Service
Motorola Solutions will pre-test third-party security updates to verify they are compatible with the ASTRO 25 network, and remotely push the updates to the Customer’s network.

On-site Infrastructure Response
When needed to resolve equipment malfunctions, Motorola Solutions will dispatch qualified local technicians to the Customer’s location to diagnose and restore the communications network. Technicians will perform diagnostics on impacted hardware and replace defective components. The service technician’s response time will be based on pre-defined incident priority levels.

Annual Preventive Maintenance
Qualified field service technicians will perform regularly scheduled operational testing and alignment of infrastructure and network components to verify those components comply with the original manufacturer’s specifications.

Security Monitoring
Real-time, continuous ASTRO 25 radio network security elements monitoring by specialized security technologists with extensive experience working with ASTRO 25 mission-critical networks. For highly complex or unusual security events, Motorola Solutions technologists have direct access to Motorola Solutions engineers for rapid resolution.

4.2 MOTOROLA SOLUTIONS SERVICE DELIVERY ECOSYSTEM
Advanced Services are delivered through a tailored combination of local field service personnel, centralized teams equipped with a sophisticated service delivery platform, product repair depots, and MyView Portal. These service entities will collaborate to swiftly analyze issues, accurately diagnose root causes, and promptly resolve issues to restore the Customer’s network to normal operations.

4.2.1 Centralized Managed Support Operations
The cornerstone of Motorola Solutions’ support process is the Centralized Managed Support Operations (“CMSO”) organization, which includes the Service Desk and technical support teams. The CMSO is staffed 24x7x365 by experienced personnel, including service desk specialists, security analysts, and operations managers.

The Service Desk provides a single point of contact for all service related items, including communications between the Customer, Motorola Solutions, and third-party subcontractors.

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-3 The Service Desk processes service requests, service incidents, change requests, and dispatching, and communicates with stakeholders in accordance with pre-defined response times.

All incoming transactions through the Service Desk are recorded, tracked, and updated through the Motorola Solutions Customer Relationship Management (“CRM”) system. The Service Desk also documents Customer inquiries, requests, concerns, and related tickets.

The CMSO coordinates with the field service organization that will serve the Customer locally.

4.2.2 Field Service
Motorola Solutions authorized and qualified field service technicians perform on-site infrastructure response, field repair, and preventive maintenance tasks. These technicians are integrated with the Service Desk and with technical support teams and product engineering as required to resolve repair and maintenance requests.

4.2.3 Customer Support Manager
A Motorola Solutions Customer Support Manager (“CSM”) will be the Customer’s key point of contact for defining and administering services. The CSM’s initial responsibility is to create the Customer Support Plan (“CSP”) in collaboration with the Customer.

The CSP functions as an operating document that personalizes the services described in this document. The CSP contains Customer-specific information, such as site names, site access directions, key contact persons, incident handling instructions, and escalation paths for special issues. The CSP also defines the division of responsibilities between the Customer and Motorola Solutions so response protocols are pre-defined and well understood when the need arises.

The CSP governs how the services will be performed and will be automatically integrated into this Statement of Work by this reference. The CSM and Customer will review and amend the CSP on a mutually agreed cadence so the CSP remains current and effective in governing the Advanced Services.

4.2.4 Repair Depot
The Motorola Solutions Repair Depot provides the Customer with a central repair location, eliminating the need to send network equipment to multiple vendor locations for repair. All products sent to the Depot are tracked throughout the repair process, from inbound shipment to return, through a case management system that enables Customer representatives to see repair status.

4.2.5 MyView Portal
Supplementing the CSM and the Service Desk as the Customer points of contact, MyView Portal is a web-based platform that provides network maintenance and operations information. The portal is accessed from a desktop, laptop, tablet, or smartphone web browser.

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-4

Figure 4-1: MyView Portal offers real-time, role-based access to critical network and services information.

The information available includes:
 Network Event Monitoring: Manage incidents and view self-service reports. Observe incident details by incident priority level, and track the progress of issue resolution.  Remote Technical Support: Manage incidents and view self-service reports. Observe incident details by incident priority level, and track the progress of issue resolution.  Network Hardware Repair: Track return material authorizations (“RMA”) shipped to Motorola Solutions’ repair depot and eliminate the need to call for status updates. In certain countries, customers will also have the ability to create new RMA requests online.
 Remote Security Update Service: View patch history and status of recently completed security updates.
 On-site Infrastructure Response: Manage incidents and view self-service reports.

Observe incident details by incident priority level, and track the progress of issue resolution.
 Annual Preventive Maintenance: View incident status and details of each annual change request for preventive maintenance, including completed checklist information for the incident.
 Security Monitoring: Manage incidents and view self-service reports. Observe incident details by incident priority level, and track the progress of issue resolution.  Orders and Contract Information: View available information regarding orders, service contracts, and service coverage details.

The data presented in MyView Portal is provided to support the services described in the following sections, which define the terms of any service delivery commitments associated with this data.

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-5

4.3 CONNECTIVITY SPECIFICATIONS
The Advanced Services package requires available internet connectivity provided by the Customer. A minimum connection of 2 Mbps is necessary to enable remote monitoring and update services.

4.4 ADVANCED SERVICES DETAILED DESCRIPTION
Due to the interdependence between deliverables within the detailed sections, any changes to or any cancellation of any individual section may require a scope review and price revision.

4.4.1 Network Event Monitoring
Network Event Monitoring provides continuous real-time fault monitoring for radio communications networks. Motorola Solutions uses a defined set of tools to remotely monitor the Customer’s ASTRO 25 radio network and characterize network events. When an actionable event takes place, it becomes an incident. Centralized Managed Support Operations (“CMSO”) technologists acknowledge and assess these incidents, and initiate a defined response.

4.4.1.1 Description of Service
With Network Event Monitoring, Motorola Solutions uses a Managed Services Suite of Tools (“MSST”) to detect events 24/7 as they occur, analyze them, and escalate them to the Network Operation Center (“NOC”). Incidents will be generated automatically based on the criteria shown in Table 4-1.

Table 4-1: Alarm Threshold Rule Options for all Event Types Standard Threshold Optional Threshold
An incident will be triggered if an event fulfills
one of the two following criteria:
 Event occurs 5 times in 30 minutes.
 Event causes 10 minutes of continuous
downtime for a monitored component.

An incident will be triggered if an event fulfills
one of the two following criteria:
 Event occurs 7 times in 30 minutes.
 Event causes 15 minutes of continuous
downtime for a monitored component.

The CMSO NOC agent assigns a priority level to an incident, then initiates a response in accordance with the Customer Handling Procedure (“CHP”). Depending on the incident, Motorola Solutions’ response may include continued monitoring for further incident development, remote remediation by technical support, dispatching a field service technician, or other actions Motorola Solutions determines necessary.

To prevent duplicate incidents from being generated by the same root cause, Motorola Solutions employs an auto triage process that groups related incidents. The auto triage process therefore automatically assigns grouped incidents to a field service technician, enabling the resolution of these incidents together if the root alarm has been addressed.

Motorola Solutions uses a set of standard templates to record key information on service process, defined actions, and points of contact for the Customer’s service. In the event of an Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-6 incident, Motorola Solutions and the Customer can reference these templates. When information is updated, it will be organized in four categories:
 Open – Motorola Solutions’ points of contact for dispatch permissions, entitlement information, and knowledge management.
 Vendor – Escalation and contact information.
 Resolution – Incident closure information.
 Site Arrival – Site arrival and exit process information.

The Customer will be able to access information on Network Event Monitoring activities via MyView Portal, including incident management reports. Any specific remediation and action notes from Motorola Solutions’ CMSO or field service technicians will be available for the Customer to review as well.

Service Configuration Portal-Lite (“SCP-Lite”), which can be accessed through MyView Portal, provides a read only view of the Customer's current service configuration, including site parameters, notification preferences, and dispatch information. If the Customer or Motorola Solutions make changes to the network, the updated information will be incorporated into SCP-Lite allowing the Customer a view of the ASTRO 25 radio network’s state.

4.4.1.2 Scope
Network Event Monitoring is available 24 hours a day, 7 days a week. Incidents generated by the monitoring service will be handled in accordance with Section 4.5: Priority Level Definitions and Response Times.

Network Event Monitoring is a globally provided service unless limited by data export control or other applicable local and regional regulations. Timeframes are based on the Customer’s local time zone.

4.4.1.3 Inclusions
Network Event Monitoring is available for the devices listed in Section 4.4.1.9: Monitored Elements.

4.4.1.4 Motorola Solutions Responsibilities
 Provide a dedicated network connection necessary for monitoring the Customer’s communication network. Section 4.4.1.7: Connectivity Matrix describes available connectivity options.
 If determined necessary by Motorola Solutions, provide Motorola Solutions- owned equipment at the Customer’s premises for monitoring network elements. The type of equipment and location of deployment is listed in Section 4.4.1.8: Motorola Solutions Owned and Supplied Equipment.
 Verify connectivity and event monitoring prior to system acceptance or start date.  Monitor system continuously during hours designated in the Customer Support Plan (“CSP”), and in accordance with Section 4.5: Priority Level Definitions and Response Times.
 Remotely access the Customer’s system to perform remote diagnosis as permitted by the Customer pursuant to Section 4.4.1.6: Customer Responsibilities.

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-7  Create an incident, as necessary. Gather information to perform the following:
 Characterize the issue.
 Determine a plan of action.
 Assign and track the incident to resolution.
 Provide the Customer with a link to access system configuration info, site info, system notifications, and system notes.
 Cooperate with the Customer to coordinate the transition of monitoring responsibilities between Motorola Solutions and the Customer as specified in Section 4.4.1.6: Customer Responsibilities.
 If the Customer's technician designated in the CSP is Mobile OSS (“MOSS”) enabled, the incident will be Automatically Dispatched to MOSS. Otherwise, the incident will be sent to the CMSO Service Desk.
 Maintain communication as needed with the Customer in the field until incident resolution.
 Provide available information on incident resolution to the Customer.

4.4.1.5 Limitations and Exclusions
 The following activities are outside the scope of the Network Monitoring service:
 Motorola Solutions will not monitor any elements outside of the Customer’s ASTRO 25 network, or monitor infrastructure provided by a third party, unless specifically stated. Monitored elements must be within the ASTRO 25 radio network and capable of sending alerts to the Unified Event Manager (“UEM”).  Additional support charges above contracted service agreement fees may apply if Motorola Solutions determines that system faults were caused by the Customer making changes to critical system parameters without written agreement from Motorola Solutions.
 Monitoring of network transport, such as WAN ports, WAN cloud, and redundant paths, unless provided by supplemental service outside this standard scope.

4.4.1.6 Customer Responsibilities
 Allow Motorola Solutions continuous remote access to enable the monitoring service.  Provide continuous utility service to any Motorola Solutions equipment installed or used at the Customer’s premises to support delivery of the service. The Customer agrees to take reasonable due care to secure the Motorola Solutions equipment from theft or damage while on the Customer’s premises.
 Prior to contract start date, provide Motorola Solutions with pre-defined information necessary to complete a CSP, including:
 Incident notification preferences and procedure.
 Repair verification preference and procedure.
 Database and escalation procedure forms.
 Submit timely changes in any information supplied to Motorola Solutions and included in the CSP to the Customer Support Manager (“CSM”).
 Notify the CMSO when the Customer performs any activity that impacts the system.

Activity that impacts the system may include, but is not limited to: installing software or hardware upgrades, performing upgrades to the network, renaming elements or devices within the network, and taking down part of the system to perform maintenance.  Send system configuration change requests to Motorola Solutions’ CSM.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-8  Allow Motorola Solutions’ field service technician, if designated in the CSP, access to equipment, including any connectivity or monitoring equipment, if remote service is not possible.
 Allow Motorola Solutions’ field service technician, if designated in the CSP, access to remove Motorola Solutions-owned monitoring equipment upon cancellation of service.  Provide Motorola Solutions with all Customer-managed passwords required to access the Customer’s system upon request, when opening a request for service support, or when needed to enable response to a technical issue.
 Pay additional support charges above the contracted service agreements that may apply if it is determined that system faults were caused by the Customer making changes to critical system parameters without written agreement from Motorola Solutions.  In the event that Motorola Solutions agrees in writing to provide supplemental monitoring for third-party elements provided by the Customer, the Customer agrees to obtain third party consents or licenses required to enable Motorola Solutions to provide the monitoring service.
 Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola Solutions to provide these services.
 Contact Motorola Solutions to coordinate transition of monitoring when the responsibility for monitoring needs to be transferred to or from Motorola Solutions, as specified in pre- defined information provided in the Customer’s CSP. An example of a transfer scenario is transferring monitoring from Motorola Solutions for network monitoring after normal business hours.
 Upon contact, the Customer must provide Motorola Solutions with customer name, site ID, status on any open incidents, priority level of any open incidents, brief descriptions of any ongoing incident, and action plan for resolving those incidents.  Acknowledge that incidents will be handled in accordance with Section 4.5: Priority Level Definitions and Response Times.

4.4.1.7 Connectivity Matrix
Request connectivity eight weeks in advance of service start date.

Table 4-2: Available Connectivity
System Type Available Connectivity Set up and Maintenance ASTRO® 25 Internet VPN Motorola Solutions
ASTRO® 25 Ethernet Motorola Solutions

4.4.1.8 Motorola Solutions Owned and Supplied Equipment This table identifies equipment that Motorola Solutions will supply to support the network monitoring service for the duration of the service.

Table 4-3: Motorola Solutions Owned and Supplied Equipment Equipment Type Location Installed
Firewall/Router Master Site
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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-9

4.4.1.9 Monitored Elements
This table identifies the elements that can be monitored by the service. The specific quantities of each element to be monitored on the Customer’s system will be inventoried in the CSP.

Table 4-4: Monitored Elements
Monitored Elements
Active Directory Enrichment Testing Probe
Agent Environmental QUANTAR
AIS ESX Radio Interface
AMB Exit Router RDM
Application Server Firewall RFDS
APX Cloud Application GAS Server RGU
ATR Gateway RNG
AUC Gateway Router Router
Backup Server Gateway Unit RTU
Base Radio GIS Server SCOM Server
Call Processor HSS Short Data Router
CAM Infrastructure (CHI CAM) Site
Camera Install Server Statistical Server
CBSD LAN Switch Storage Networking
CCGW Licensing Service Switch
CEB Link Telephony
Channel Load Balancer TENSR
Client Station Logging Recorder Terminal Server
CommandCentral AXS dispatch
console
Logging Replay Station Time Keeper
Controller MGEG Training App
Conventional Microwave Training Database
Core MME TRAK
Core Router MOSCAD Server Trap Forwarder
Data Processing Network Address UCS
Database Server Network Device UEM
Data Warehouse Server NTP Virtual Machine
Device Configuration Server OP VMS

DIU OSP VPM
DNS Packet Data Gateway WSGU
Domain Controller Physical Host Environmental ZDS
DSC 8000 Site Controller Physical Host Power and Network Zone Controller eNodeB Power Distribution Unit
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4.4.2 Remote Technical Support
Motorola Solutions’ Remote Technical Support service provides telephone consultation for technical issues that require a high level of ASTRO 25 network knowledge and troubleshooting capabilities. Remote Technical Support is delivered through the Motorola Solutions Centralized Managed Support Operations (“CMSO”) organization by a staff of technical support specialists skilled in diagnosis and swift resolution of infrastructure performance and operational issues.

Motorola Solutions applies leading industry standards in recording, monitoring, escalating, and reporting for technical support calls from its contracted customers to provide the support needed to maintain mission-critical systems.

4.4.2.1 Description of Service
The CMSO organization’s primary goal is Customer Issue Resolution (“CIR”), providing incident restoration and service request fulfillment for Motorola Solutions’ currently supported infrastructure. This team of highly skilled, knowledgeable, and experienced specialists is an integral part of the support and technical issue resolution process. The CMSO supports the Customer remotely using a variety of tools, including fault diagnostics tools, simulation networks, and fault database search engines.

Calls requiring incidents or service requests will be logged in Motorola Solutions’ Customer Relationship Management (“CRM”) system, and Motorola Solutions will track the progress of each incident from initial capture to resolution. This helps ensure that technical issues are prioritized, updated, tracked, and escalated as necessary, until resolution. Motorola Solutions will advise and inform Customer of incident resolution progress and tasks that require further investigation and assistance from the Customer’s technical resources.

The CMSO Operations Center classifies and responds to each technical support request in accordance with Section 4.5: Priority Level Definitions and Response Times.

This service requires the Customer to provide a suitably trained technical resource that delivers maintenance and support to the Customer’s system, and who is familiar with the operation of that system. Motorola Solutions provides technical consultants to support the local resource in the timely closure of infrastructure, performance, and operational issues.

4.4.2.2 Scope
The CMSO Service Desk is available via telephone 24 hours per day, 7 days per week, and 365 days per year to receive and log requests for technical support. Remote Technical Support service is provided in accordance with Section 4.5: Priority Level Definitions and Response Times.

4.4.2.3 Inclusions
Remote Technical Support service will be delivered for Motorola Solutions-provided infrastructure, including integrated third-party products.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-11

4.4.2.4 Motorola Solutions Responsibilities
 Maintain availability of the Motorola Solutions CMSO Service Desk via telephone (800- MSI-HELP) 24 hours per day, 7 days per week, and 365 days per year to receive, log, and classify Customer requests for support.
 Respond to incidents and technical service requests in accordance with Section 4.5:

Priority Level Definitions and Response Times.
 Provide caller a plan of action outlining additional requirements, activities, or information required to achieve restoral/fulfillment.
 Maintain communication with the Customer in the field as needed until resolution of the incident.
 Coordinate technical resolutions with agreed upon third-party vendors, as needed.  Escalate support issues to additional Motorola Solutions technical resources, as applicable.
 Determine, in its sole discretion, when an incident requires more than the Remote Technical Support services described in this SOW and notify the Customer of an alternative course of action.

4.4.2.5 Limitations and Exclusions
The following activities are outside the scope of the Remote Technical Support service:
 Customer training.
 Remote Technical Support for network transport equipment or third-party products not sold by Motorola Solutions.
 Any maintenance and/or remediation required as a result of a virus or unwanted cyber intrusion.

4.4.2.6 Customer Responsibilities
 Prior to contract start date, provide Motorola Solutions with pre-defined information necessary to complete Customer Support Plan (“CSP”).
 Submit timely changes in any information supplied in the CSP to the Customer Support Manager (“CSM”).
 Contact the CMSO Service Desk to engage the Remote Technical Support service when needed, providing the necessary information for proper entitlement services. This information includes, but is not limited to, the name of contact, name of Customer, system ID number, site(s) in question, and a brief description of the problem that contains pertinent information for initial issue classification.  Maintain suitably trained technical resources familiar with the operation of the Customer’s system to provide field maintenance and technical maintenance services for the system.
 Supply suitably skilled and trained on-site presence when requested.  Validate issue resolution in a timely manner prior to close of the incident.  Acknowledge that incidents will be addressed in accordance with Section 4.5: Priority Level Definitions and Response Times.
 Cooperate with Motorola Solutions, and perform all acts that are reasonable or necessary to enable Motorola Solutions to provide Remote Technical Support.  In the event that Motorola Solutions agrees in writing to provide supplemental Remote Technical Support to third-party elements provided by the Customer, the Customer Interagency Communications Interoperability, JPA
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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-12 agrees to obtain all third-party consents or licenses required to enable Motorola Solutions to provide the service.

4.4.3 Network Hardware Repair with Advanced Replacement Motorola Solutions will provide hardware repair for Motorola Solutions and select third-party infrastructure equipment supplied by Motorola Solutions. A Motorola Solutions authorized repair depot manages and performs the repair of Motorola Solutions supplied equipment, and coordinates equipment repair logistics.

4.4.3.1 Description of Service
Infrastructure components are repaired at Motorola Solutions-authorized Infrastructure Depot Operations (“IDO”). At Motorola Solutions’ discretion, select third-party infrastructure may be sent to the original equipment manufacturer or third-party vendor for repair.

Network Hardware Repair is also known as Infrastructure Repair.

4.4.3.2 Scope
Repair authorizations are obtained by contacting the Centralized Managed Support Operations (“CMSO”) organization Service Desk, which is available 24 hours a day, 7 days a week. Repair authorizations can also be obtained by contacting the Customer Support Manager (“CSM”).

4.4.3.3 Inclusions
This service is available on Motorola Solutions-provided infrastructure components, including integrated third-party products. Motorola Solutions will make a commercially reasonable effort to repair Motorola Solutions manufactured infrastructure products after product cancellation. The post-cancellation support period of the product will be noted in the product’s end-of-life (“EOL”) notification.

4.4.3.4 Motorola Solutions Responsibilities
 Provide the Customer access to the CMSO Service Desk, operational 24 hours a day and 7 days per week, to request repair service.
 Provide repair return authorization numbers when requested by the Customer.  Receive malfunctioning infrastructure components from the Customer and document its arrival, repair, and return.
 Conduct the following services for Motorola Solutions infrastructure:
 Perform an operational check on infrastructure components to determine the nature of the problem.
 Replace malfunctioning components.
 Verify that Motorola Solutions infrastructure components are returned to applicable Motorola Solutions factory specifications.
 Perform a box unit test on serviced infrastructure components.  Perform a system test on select infrastructure components.  Conduct the following services for select third-party infrastructure:

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-13  When applicable, perform pre-diagnostic and repair services to confirm infrastructure component malfunctions and prevent sending infrastructure components with No Trouble Found (“NTF”) to third-party vendor for repair.  When applicable, ship malfunctioning infrastructure components to the original equipment manufacturer or third-party vendor for repair service.  Track infrastructure components sent to the original equipment manufacturer or third- party vendor for service.
 When applicable, perform a post-test after repair by original equipment manufacturer or third-party vendor to confirm malfunctioning infrastructure components have been repaired and function properly in a Motorola Solutions system configuration.  Reprogram repaired infrastructure components to original operating parameters based on software and firmware provided by the Customer, as required in Section 4.4.3.6. If the Customer’s software version and configuration are not provided, shipping will be delayed. If the repair depot determines that infrastructure components are malfunctioning due to a software defect, the repair depot reserves the right to reload these components with a different but equivalent software version.  Properly package repaired infrastructure components.
 Ship repaired infrastructure components to Customer-specified address during normal operating hours of Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Standard Time (“CST”), excluding holidays. Infrastructure component will be sent using two-day air shipping unless the Customer requests otherwise. Motorola Solutions will pay for shipping unless the Customer requests shipments outside of the above mentioned standard business hours or carrier programs, such as next flight out (“NFO”). In such cases, the Customer will be responsible for paying shipping and handling charges.

4.4.3.5 Limitations and Exclusions
Motorola Solutions may return infrastructure equipment that is no longer supported by Motorola Solutions, the original equipment manufacturer, or a third-party vendor without repairing or replacing it. The following items are excluded from this service:
 All Motorola Solutions infrastructure components over the post-cancellation support period.
 All third-party infrastructure components over the post-cancellation support period.  All broadband infrastructure components over the post-cancellation support period.  Physically damaged infrastructure components.
 Third-party equipment not shipped by Motorola Solutions.  Consumable items including, but not limited to, batteries, connectors, cables, toner or ink cartridges, tower lighting, laptop computers, monitors, keyboards, and mouse.  Video retrieval from digital in-car video equipment.
 RF infrastructure and backhaul components, including but not limited to, antennas, transmission lines, antenna dehydrators, microwave, line boosters, amplifiers (such as tower top amplifiers and bi-directional amplifiers), logging recorders, data talker wireless transmitters, short haul modems, combiners, multicouplers, duplexers, shelters, shelter HVAC, generators, UPS’s, and test equipment.
 Racks, furniture, and cabinets.
 Non-standard configurations, customer-modified infrastructure, and certain third party infrastructure.
 Firmware or software upgrades.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-14

4.4.3.6 Customer Responsibilities
 Contact or instruct servicer to contact the Motorola Solutions CMSO organization, and request a return authorization number prior to shipping malfunctioning infrastructure components.
 Provide model description, model number, serial number, type of system, software and firmware version, symptom of problem, and address of site location for spare infrastructure components.
 Indicate if Motorola Solutions or third-party infrastructure components being sent in for service were subjected to physical damage or lightning damage.  Follow Motorola Solutions instructions regarding including or removing firmware and software applications on infrastructure components being sent in for service.  In the event that the Customer requires repair of equipment that is not contracted under this service at the time of request, the Customer acknowledges that charges may apply to cover shipping, labor, and parts. Motorola Solutions and the Customer will collaborate to agree on payment vehicle that most efficiently facilitates the work, commensurate with the level of urgency that is needed to complete the repair.  Properly package and ship the malfunctioning component, at the Customer’s expense.

The Customer is responsible for properly packaging the malfunctioning infrastructure component to ensure it is not damaged in-transit and arrives in repairable condition.  Clearly print the return authorization number on the outside of the packaging.  Maintain versions and configurations for software, applications, and firmware to be installed on repaired equipment.
 Provide Motorola Solutions with proper software and firmware information to reprogram equipment after repair, unless current software has caused this malfunction.  Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola Solutions to provide hardware repair services to the Customer.  At the Customer’s cost, obtain all third-party consents or licenses required to enable Motorola Solutions to provide the service.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-15

4.4.3.7 Repair Process

Figure 4-2: Repair Decision Process

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-16

4.4.3.8 Advanced Replacement
As an addition to Hardware Repair service, Advanced Replacement is a repair exchange service for Motorola Solutions and select third-party infrastructure components supplied by Motorola Solutions. When available, Motorola Solutions will provide the Customer with advanced replacement units or Field Replacement Units (“FRU”) in exchange for the Customer’s malfunctioning equipment. A Motorola Solutions-authorized repair depot will evaluate and repair malfunctioning equipment, and add that equipment to the depot’s FRU inventory after completing repairs.

Customers who prefer to maintain their own FRU inventory may request a “Loaner” FRU while their unit is being repaired. Refer to Figure 4-3 for details on the unit loan process.

4.4.3.8.1 Added Motorola Solutions Responsibilities for Advanced Replacement  Use commercially reasonable efforts to maintain FRU inventory on supported platforms.  Provide new or reconditioned FRU’s to the Customer upon request, subject to availability. The FRU will be an equipment type and version similar to the Customer’s malfunctioning component, and will contain equivalent boards and chips.  Load firmware and software for equipment that requires programming. The Customer’s software version information must be provided for the replacement FRU to be programmed accordingly. If the Customer’s software version and configuration are not provided, shipping will be delayed.
 Package and ship FRU from the FRU inventory to Customer-specified address.  Motorola Solutions will ship FRU as soon as possible, depending on stock availability and requested configuration. FRU will be shipped during normal operating hours of Monday through Friday from 7:00 a.m. to 7:00 p.m. CST, excluding holidays.

Motorola Solutions will pay for the shipping to the Customer, unless the Customer requests shipments outside of standard business hours or carrier programs, such as weekend or next flight out (“NFO”) shipment. In such cases, the Customer will be responsible for paying shipping and handling charges.
 When sending FRU to the Customer, provide a return air bill in order for the Customer to send the Customer’s malfunctioning component. The Customer’s malfunctioning component will become property of the Motorola Solutions repair depot or select third party replacing it, and the Customer will own the FRU.  For loaner equipment, Motorola Solutions will ship repaired infrastructure components to Customer-specified address during normal operating hours, Monday through Friday from 7:00 a.m. to 7:00 p.m. CST, excluding holidays. FRU will be sent using two-day air shipping unless the Customer requests otherwise. Motorola Solutions will pay for shipping unless the Customer requests shipments outside of the above mentioned standard business hours or carrier programs, such as NFO. In such cases, the Customer will be responsible for paying shipping and handling charges.
 When sending a loaner FRU to the Customer, Motorola Solutions will pay for outbound shipping charges. Inbound shipping to Motorola Solutions for repair will be the Customer’s responsibility. Motorola Solutions will repair and return the Customer’s component, and provide a return air bill for the Customer to return the loaner FRU. Refer to Figure 4-3 for the loaner process, and Table 4-5 for shipping charge details.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-17  Provide repair return authorization (“RA”) number upon Customer request to replace infrastructure components that are not classified as an advanced replacement or loaner FRU.
 Provide a repair RA number so that returned components can be repaired and returned to FRU stock.
 Receive malfunctioning components from the Customer, carry out repairs and testing, and return it to the FRU stock

4.4.3.8.2 Added Customer Responsibilities for Advanced Replacement  Pay for Advanced Replacement or Loaner FRU shipping from Motorola Solutions repair depot if the Customer requested shipping outside of standard business hours or carrier programs set forth in Section 4.4.3.8.1. See Table 4-5 for shipping charge details.  Properly package and ship the malfunctioning component using the pre-paid air-bill that arrived with the FRU. The Customer is responsible for properly packaging the malfunctioning infrastructure component to ensure that it is not damaged in transit and arrives in repairable condition. The Customer will be subject to a replacement fee for malfunctioning components returned improperly.
 Within five business days of receipt of the advanced replacement FRU from Motorola Solutions’ FRU inventory, properly package the Customer’s malfunctioning FRU and ship the malfunctioning Infrastructure to Motorola Solutions’ repair depot for evaluation and repair. The Customer must send the return air bill back to the repair depot in order to facilitate proper tracking of the returned infrastructure. The Customer will be subject to a full replacement fee for FRU’s not returned within five business days.  At the Customer’s expense and risk of loss, the Customer may send a malfunctioning Motorola Solutions or third-party infrastructure component for repairs before a replacement has been sent. In such cases, the malfunctioning component should be properly packaged and shipped to Motorola Solutions.
 Clearly print the return authorization number on the outside of the packaging.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-18

4.4.3.8.3 Replacement Process for Advanced Replacement

Figure 4-3: Advanced Replacement or Loaner Decision Process

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-19 Table 4-5: Shipping Charges and Default Mail Service:

Service Advanced Replacement Charges
Responsibility
Advanced Replacements (Normal Business Hours)
Shipped FedEx Overnight or equivalent
Motorola Solutions Loaner Shipping Outbound to Customer Loaner Repair and Return Shipping Outbound to
Customer
Advanced Replacements (Next Flight Out or Other)
Customer
Exchanges or Loaners Shipped Outbound to
Customer by Non-Motorola Carrier*
Loaner Repair Shipping Inbound to Motorola
Solutions
Loaner Installation Labor
*Motorola Solutions shipping carrier – FedEx

4.4.4 Remote Security Update Service
Motorola Solutions’ ASTRO 25 Remote Security Update Service (“RSUS”) provides pretested security updates, minimizing cyber risk and software conflicts. These security updates contain operating system security patches and antivirus definitions that have been validated for compatibility with ASTRO 25 systems. Motorola Solutions will remotely deliver tested security updates to the Customer using a network connection. Reboot responsibility is determined by which options are included as part of this service.

The ASTRO 25 Security Update Service (“SUS”) and Network Event Monitoring service are prerequisites for RSUS. These prerequisites are included as part of this service package.

4.4.4.1 Description of Service
Motorola Solutions remotely installs pretested security updates on the Customer’s network.

Motorola Solutions tests security updates for compatibility with ASTRO 25 in a dedicated information assurance lab.

Motorola Solutions will install compatible ASTRO 25 security updates using a remote connection. After installing tested security updates remotely, Motorola Solutions provides the Customer with a report outlining the updates made to the Customer’s system. This report will inform the Customer of security update network transfers and installation.

Remote Update Requirements
A reliable connection from Motorola Solutions to the Customer’s network is required to enable remote security update installation. Motorola Solutions’ Network Event Monitoring service includes the required hardware and maintenance, and is a prerequisite to RSUS.

Customer systems with slow and/or unreliable remote site links may impact the speed of RSUS updating and our ability to deliver the service.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-20 In some instances, Motorola Technical Notices (“MTN”) must be applied to enable Motorola Solutions to remotely deploy the latest security updates. MTN installation is not part of RSUS. In the event Motorola Solutions cannot deploy security updates unless one or more MTNs are installed, Motorola Solutions will communicate this to the Customer. The Customer and their Customer Support Manager (“CSM”) will determine how to apply necessary MTNs. Once necessary MTNs are applied to the Customer’s system, Motorola Solutions will continue to remotely deploy security updates.

Connections to other networks, herein referred to as Customer Enterprise Network (“CEN”), are delineated by firewalls. All security updates deployed by RSUS are specific to the equipment included in the ASTRO 25 radio network with only the following exceptions: Key Management Facility (“KMF”) and MCC 7500e consoles.

The Customer may request, via the CSM, that Motorola Solutions remotely updates MCC 7500e consoles and KMF in the Customer’s CEN as part of RSUS, or designate Customer IT resources to install the security updates. The Customer must make the appropriate configuration changes to their firewall allowing access.

Reboot Support
If Reboot Support is included with RSUS, Motorola Solutions provides technician support to reboot impacted Microsoft Windows servers and workstations after operating system security patches have been installed.

4.4.4.2 Scope
RSUS includes pretested security updates for the software listed in Table 4-6. This table also describes the release cadence for security updates.

Table 4-6: Update Cadence
Software Update Release Cadence
Antivirus Definition Files Weekly
Microsoft Windows Monthly
Microsoft Windows SQL Server Quarterly
Microsoft Windows third party (Adobe Reader) Monthly
Red Hat Linux (RHEL) Quarterly
VMWare ESXi Hypervisor Quarterly
PostgreSQL
(From ASTRO 25 7.14 and newer major releases)
Quarterly
McAfee Patch(es) Quarterly
Dot Hill DAS Firmware Quarterly
HP SPP Firmware Quarterly
QNAP Firmware Quarterly
Motorola Solutions installs security updates during normal business hours. Normal business hours are defined as 8 a.m. to 5 p.m. Central Standard Time on Monday through Friday, excluding Public Holidays. The Customer may submit a formal request that Motorola Solutions personnel work outside of these hours. The Customer may need to pay additional costs for work to be completed outside of normal business hours.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-21 Motorola Solutions will provide an Impact Timeline (“ITL”) to show installation tasks scheduled during normal business hours, including preparation work and the transfer of security updates to local storage or memory. Server and workstation reboots or zone controller rollover will be initiated at the times shared in the ITL.

Intrusive security updates require Customer coordination. Intrusive security updates may require hardware reboots and zone controller rolling (switching from one zone controller to the other) to fully implement. Systems with redundant zone controllers (L2, M2, M3) have low downtime (minutes) as the zone controllers are rolled, but systems with single zone controllers (L1, M1) will be down for longer periods. While rolling the zone controllers, the system will operate in “Site trunking” mode. The Customer will need to be aware of these operational impacts, and coordinate events with users.

4.4.4.3 Inclusions
Supported ASTRO 25 core types and security update delivery methods are included in Table 4-7. This table indicates if Motorola Solutions will provide any RSUS optional services to the Customer. RSUS supports the current Motorola Solutions ASTRO 25 system release and aligns with the established Software Support Policy (SwSP).

Motorola Solutions reserves the right to determine which releases are supported as business conditions dictate. Additional charges may apply in the event of supporting older releases. Contact Motorola Solutions’ assigned Customer Support Manager (“CSM”) for the latest supported releases.

Table 4-7: SUS Packages
Service ASTRO 25 Core Type Included
Remote Security Update Service M Core

X
Remote Security Update Service with
Reboot Support
M Core

(Not included)
Responsibilities for rebooting applicable hardware are detailed in Section 4.4.4.7: Reboot Responsibilities.

4.4.4.4 Motorola Solutions Responsibilities
 Remotely deploy updates listed in Section 4.4.4.2: Scope on the Customer’s system.

Updates will be installed on the cadence described in that section.  As outlined in Section 4.4.4.2: Scope, coordinate and communicate with the Customer when installing updates that will require server reboots, workstation reboots, or both.
 Install non-intrusive updates, like antivirus definitions, as released without coordination.
 In the event no security updates are released by the OEMs during the usual time period, Motorola Solutions will send a notice that no new security updates were deployed.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-22

4.4.4.5 Limitations and Exclusions
 Systems with non-standard configurations that have not been certified by Motorola Solutions’ Systems Integration and Test (“SIT”) team are specifically excluded from this service, unless otherwise agreed in writing by Motorola Solutions.  Interim or unplanned releases outside the supported release cadence.  Service does not include pretested intrusion detection system (“IDS”) signature updates for IDS solutions. However, select vendor IDS signature updates are made available via the secure website. The available vendors may change pursuant to Motorola Solutions' business decisions. The Customer is responsible for complying with all IDS licensing requirements and fees, if any.
 This service does not include releases for Motorola Solutions products that are not ASTRO 25 L, M, and Simplified Core radio network infrastructure equipment. The following are examples of excluded products: WAVE PTX™, Critical Connect, and VESTA® solutions.
 K Core ASTRO 25 systems are excluded.
 Motorola Solutions product updates are not included in these services.  Shared network infrastructure firmware, such as transport and firewall firmware, are not included in these services.

4.4.4.6 Customer Responsibilities
 This service requires connectivity from Motorola Solutions’ CMSO to the Customer’s ASTRO 25 system. Procure Motorola Solutions’ Network Event Monitoring service, and maintain it for the duration of RSUS contract.
 Refrain from making uncertified changes to the ASTRO 25 system. Consult with Motorola Solutions before making changes to the ASTRO 25 system.  Be aware of the operational impacts of RSUS update installation, and coordinate the update process with users.
 Coordinate any maintenance or other updates that are not part of RSUS with Motorola Solutions to minimize downtime and redundant efforts.

4.4.4.7 Reboot Responsibilities
Microsoft Windows servers and workstations often need to be rebooted before security updates take full effect and mitigate vulnerabilities. Reboot responsibilities are determined by the specific RSUS package being purchased. Table 4-8 contains the breakdown of responsibilities. Section 4.4.4.3: Inclusions indicates which services are included.

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Six-Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-23 Table 4-8: Reboot Responsibilities Matrix
Remote SUS
Package
Motorola Solutions
Responsibilities
Customer Responsibilities
Remote Security
Update Service
 Provide a report to the
Customer’s main contact listing
the servers or workstations which
must be rebooted to ensure
installed security updates become
effective.
 When a security update requires a
reboot, reboot servers and
workstations after security updates
are installed.
o When remote
deployment is in
progress, it may be
necessary for
multiple reboots to be
coordinated with
Motorola Solutions.

Remote Security
Update Service
with Reboot
Support
 When a security update requires
a reboot, dispatch a technician to
reboot servers and workstations
after security updates are
installed.

4.4.4.8 Disclaimer
This service tests OEM security updates. Delivering security updates for specific software depends on OEM support for that software. If an OEM removes support (end-of-life) from deployed software, Motorola Solutions will work with the OEM to reduce the impact, but may remove support for the affected software from this service without notice.

OEMs determine security update schedules, supportability, or release availability without consultation from Motorola Solutions. Motorola Solutions will obtain and test security updates when they are made available, and incorporate those security updates into the next appropriate release.

Motorola Solutions disclaims any warranty with respect to pretested database security updates, hypervisor patches, operating system software patches, intrusion detection sensor signature files, or other third-party files, express or implied. Further, Motorola Solutions disclaims any warranty concerning non-Motorola Solutions software and does not guarantee Customers' systems will be error-free or immune to security breaches as a result of these services.

4.4.5 On-site Infrastructure Response
Motorola Solutions’ On-site Infrastructure Response service provides incident management and escalation for on-site technical service requests. The service is delivered by Motorola Solutions’ Centralized Managed Support Operations (“CMSO”) organization in cooperation with a local service provider.

On-site Infrastructure Response may also be referred to as On-site Support.

4.4.5.1 Description of Service
The Motorola Solutions CMSO Service Desk will receive the Customer’s request for on-site service.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-24 The CMSO Dispatch Operations team is responsible for opening incidents, dispatching on- site resources, monitoring issue resolution, and escalating as needed to ensure strict compliance to committed response times.

The dispatched field service technician will travel to the Customer’s location to restore the system in accordance with Section 4.5: Priority Level Definitions and Response Times.

Motorola Solutions will manage incidents as described in this SOW. The CMSO Service Desk will maintain contact with the field service technician until incident closure.

4.4.5.2 Scope
On-site Infrastructure Response is available 24 hours a day, 7 days a week in accordance with Section 4.5: Priority Level Definitions and Response Times. Customer’s Response Time Classification is designated in the Customer Support Plan.

4.4.5.3 Inclusions
On-site Infrastructure Response is provided for Motorola Solutions-provided infrastructure.

4.4.5.4 Motorola Solutions Responsibilities
 Receive service requests.
 Create an incident when service requests are received. Gather information to characterize the issue, determine a plan of action, and assign and track the incident to resolution.
 Dispatch a field service technician, as required by Motorola Solutions’ standard procedures, and provide necessary incident information.  Provide the required personnel access to relevant Customer information, as needed.  Motorola Solutions field service technician will perform the following on-site:
 Run diagnostics on the infrastructure component.
 Replace defective infrastructure component, as supplied by the Customer.  Provide materials, tools, documentation, physical planning manuals, diagnostic and test equipment, and any other material required to perform the maintenance service.  If a third-party vendor is needed to restore the system, the vendor can be accompanied onto the Customer’s premises.
 If required by the Customer’s repair verification in the Customer Support Plan (“CSP”), verify with the Customer that restoration is complete or system is functional.

If verification by the Customer cannot be completed within 20 minutes of restoration, the incident will be closed and the field service technician will be released.  Escalate the incident to the appropriate party upon expiration of a response time.  Close the incident upon receiving notification from the Customer or Motorola Solutions field service technician, indicating the incident is resolved.  Notify the Customer of incident status, as defined in the CSP and Service Configuration Portal (“SCP”):
 Open and closed.
 Open, assigned to the Motorola Solutions field service technician, arrival of the field service technician on-site, delayed, or closed.
 Provide incident activity reports to the Customer, if requested.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-25

4.4.5.5 Customer Responsibilities
 Contact Motorola Solutions, as necessary, to request service.  Prior to start date, provide Motorola Solutions with the following pre-defined Customer information and preferences necessary to complete CSP:
 Incident notification preferences and procedure.
 Repair verification preference and procedure.
 Database and escalation procedure forms.
 Submit timely changes in any information supplied in the CSP to the Customer Support Manager (“CSM”).
 Provide the following information when initiating a service request:
 Assigned system ID number.
 Problem description and site location.
 Other pertinent information requested by Motorola Solutions to open an incident.  Provide field service technician with access to equipment.  Supply infrastructure spare or FRU, as applicable, in order for Motorola Solutions to restore the system.
 Maintain and store software needed to restore the system in an easily accessible location.
 Maintain and store proper system backups in an easily accessible location.  If required by repair verification preference provided by the Customer, verify with the CMSO Service Desk and dispatch that restoration is complete or system is functional.  Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola Solutions to provide these services.
 In the event that Motorola Solutions agrees in writing to provide supplemental On-site Infrastructure Response to Customer-provided third-party elements, the Customer agrees to obtain and provide applicable third-party consents or licenses to enable Motorola Solutions to provide the service.

4.4.6 Annual Preventive Maintenance
Motorola Solutions personnel will perform a series of maintenance tasks to keep network equipment functioning correctly.

4.4.6.1 Description of Service
Annual Preventative Maintenance provides annual operational tests on the Customer’s infrastructure equipment to monitor its conformance to specifications.

4.4.6.2 Scope
Annual Preventive Maintenance will be performed during standard business hours, unless otherwise agreed to in writing. After the service starts, if the system or Customer requirements dictate that the service must occur outside of standard business hours, an additional quotation will be provided. The Customer is responsible for any charges associated with unusual access requirements or expenses.

Motorola Solutions will provide level 1 Preventive Maintenance.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-26

4.4.6.3 Inclusions
Annual Preventive Maintenance service will be delivered for Motorola Solutions-provided infrastructure, including integrated third-party products, per the level of service defined in Section 4.4.6.7: Preventive Maintenance Tasks.

4.4.6.4 Motorola Solutions Responsibilities
 Notify the Customer of any planned system downtime needed to perform this service.  Maintain communication with the Customer as needed until completion of the Annual Preventive Maintenance.
 Determine, in its sole discretion, when an incident requires more than the Annual Preventive Maintenance services described in this SOW, and notify the Customer of an alternative course of action.
 Provide the Customer with a report in MyView Portal, or as otherwise agreed in the Customer Support Plan (“CSP”), comparing system performance with expected parameters, along with any recommended actions. Time allotment for report completion is to be mutually agreed.
 Provide trained and qualified personnel with proper security clearance required to complete Annual Preventive Maintenance services.
 Field service technician will perform the following on-site:
 Perform the tasks defined in Section 4.4.6.7: Preventive Maintenance Tasks.  Perform the procedures defined in Section 4.4.6.8: Site Performance Evaluation Procedures for each site type on the system.
 Provide diagnostic and test equipment necessary to perform the Preventive Maintenance service.
 As applicable, use the Method of Procedure (“MOP”) defined for each task.

4.4.6.5 Limitations and Exclusions
The following activities are outside the scope of the Annual Preventive Maintenance service.  Preventive maintenance for third-party equipment not sold by Motorola Solutions as part of the original system.
 Network transport link performance verification.
 Verification or assessment of Information Assurance.
 Any maintenance and/or remediation required as a result of a virus or unwanted cyber intrusion.
 Tower climbs, tower mapping analysis, or tower structure analysis.

4.4.6.6 Customer Responsibilities
 Provide preferred schedule for Annual Preventative Maintenance to Motorola Solutions.  Authorize and acknowledge any scheduled system downtime.  Maintain periodic backup of databases, software applications, and firmware.  Establish and maintain a suitable environment (heat, light, and power) for the equipment location as described in equipment specifications, and provide Motorola Solutions full, free, and safe access to the equipment so that Motorola Solutions may provide services.

All sites shall be accessible by standard service vehicles.  Submit timely changes in any information supplied in the CSP to the Customer Support Manager (“CSM”).

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-27  Provide site escorts, if required, in a timely manner.  Provide Motorola Solutions with requirements necessary for access to secure facilities.  In the event that Motorola Solutions agrees in writing to provide supplemental Annual Preventive Maintenance to third-party elements provided by Customer, the Customer agrees to obtain any third-party consents or licenses required to enable Motorola Solutions field service technician to access the sites to provide the service.

4.4.6.7 Preventive Maintenance Tasks
The Preventive Maintenance service includes the tasks listed in this section.

MASTER SITE CHECKLIST
Servers
Equipment Alarms Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

Network
Management
(“NM”) Client
Applications
Review Unified Event Manager (“UEM”) events and verify backhaul links are reported as operational. Review event log for persistent types. Verify all NM client applications are operating correctly.

Verify System
software physical
media
Perform audit of software media on site. Verify that versions, KC numbers, and types match what is deployed to Customer server.

Complete Backup Verify backups have been completed or scheduled, and that data has been stored in accordance with the Customer’s backup plan. Check that adequate storage space is available for backups.

Network Time
Protocol (“NTP”)
Verify operation and syncing all devices.

Data Collection
Devices (“DCD”)
check (if present)
Verify data collection.

Anti-Virus Verify anti-virus is enabled and that definition files on core security management server were updated within two weeks of current date.

Routers
Equipment Alarms Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on router type. Capture available diagnostic logs.

Verify Redundant
Routers
Test redundancy in cooperative WAN routers. Carry out core router switchover in coordination with Customer.

Switches
Equipment Alarms Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on switch type. Capture available diagnostic logs.

Verify Redundant
Switches
Test redundancy in backhaul switches. Carry out core router switchover in coordination with Customer.

Domain Controllers (non-Common Server Architecture)
Equipment Alarms Check LED and/or other status indicators for fault conditions.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-28

MASTER SITE CHECKLIST
Capture
Diagnostics
Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

Verify System
software physical
media
Perform audit of software media on site. Verify that versions, KC numbers, and types match what is deployed to Customer server.

Firewalls
Equipment Alarms Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

Logging Equipment
Equipment Alarms Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

Server CPU Health Check memory, HDD, CPU, and disk space utilization.

PRIME SITE CHECKLIST
Software
Verify System
software
physical media
Perform audit of software media on site. Verify that versions, KC numbers, and types match what is deployed to Customer server.

Switches
Equipment
Alarms
Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on switch type. Capture available diagnostic logs.

Clean Fans and
Equipment
Use antistatic vacuum to clean cooling pathways.

Routers
Equipment
Alarms
Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on router type. Capture available diagnostic logs.

Clean Fans and
Equipment
Use antistatic vacuum to clean cooling pathways.

Miscellaneous Equipment
Equipment
Alarms
Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

Site Frequency
Standard Check
(Timing
Reference Unit)
Check LEDs for proper operation.

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PRIME SITE CHECKLIST
Site Controllers
Capture
Diagnostics
Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

Equipment
Alarms
Check LED and/or other status indicators for fault conditions.

Clean Fans and
Equipment
Use antistatic vacuum to clean cooling pathways.

Site Controller
Redundancy
(Trunking)
Roll site controllers with no dropped audio.

Comparators
Equipment
Alarms
Verify no warning/alarm indicators.

Capture
Diagnostics
Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

Clean Fans and
Equipment
Use antistatic vacuum to clean cooling pathways.

DISPATCH SITE CHECKLIST
General
Inspect all Cables Inspect all cables and connections to external interfaces are secure.

Mouse and
Keyboard
Verify operation of mouse and keyboard.

Configuration File Verify each operator position has access to required configuration files.

Console Operator
Position Time
Verify console operator position time is consistent across all operator positions.

Screensaver Verify screensaver set as Customer prefers.

Screen
Performance
Verify screen operational and is not suffering from dead pixels or image burn- in that prevent user operation.

Touchscreen Verify touchscreen operation, if present.

Cabling/Lights/Fa
ns
Visual inspection of all equipment cabling, lights, and fans Filters/Fans/Dust Clean all equipment filters and fans and remove dust.

Monitor and Hard
Drive
Confirm monitor and hard drive do not "sleep".

DVD/CD Verify and clean DVD or CD drive.

Time
Synchronization
Verify console time is synchronized with NTP server
Anti-Virus Verify anti-virus is enabled and that definition files have been updated within two weeks of current date.

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-30

DISPATCH SITE CHECKLIST
Headset Unplugged Testing
Speakers Test all speakers for audio quality, volume, static, drop-outs, and excess hiss when turned up.

Channel Audio in
Speaker
Verify selected channel audio in select speaker only.

Footswitch Pedals Verify both footswitch pedals operational.

Radio On-Air Light Verify radio on-air light comes on with TX (if applicable).

Headset Plugged In Testing
Radio TX and RX Verify radio TX/RX from both headset jacks. Verify levels OK. Check volume controls for noise, static, or drop-outs.

Speaker Mute Verify speaker mutes when muted.

Telephone
Operation
Verify telephone operational through both headset jacks. Check volume controls for noise, static, or drop-outs.

Audio Switches Verify audio switches to speaker when phone off-hook if interfaced to phones.

Radio Takeover in
Headset
Verify radio-takeover in headset mic when phone is off-hook, with mic switching to radio and muting phone during push-to-talk.

Other Tests
Phone Status
Light
Verify phone status light comes on when phone is off-hook (if applicable).

Desk Microphone
Operation
Confirm desk mic operation (if applicable).

Radio Instant
Recall Recorder
(“IRR”) Operation
Verify radio IRR operational on Motorola Solutions dispatch (if applicable).

Telephone IRR
Operation
Verify telephone IRR operational on Motorola Solutions dispatch, if on radio computer.

Recording Verify operator position being recorded on long term logging recorder, if included in service agreement
Computer Performance Testing
Computer Reboot Reboot operator position computer.

Computer
Operational
Confirm client computer is fully operational (if applicable).

Audio Testing
Conventional
Resources
Confirm all conventional resources are functional, with adequate audio levels and quality.

Secure Mode Confirm any secure talkgroups are operational in secure mode.

Trunked
Resources
Confirm all trunked resources on screen are functioning by placing a call in both directions, at the Customer's discretion, and at a single operator position Backup
Resources
Confirm backup resources are operational.

Logging Equipment Tests
Recording - AIS
Test
Verify audio logging of trunked calls.

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DISPATCH SITE CHECKLIST
Recording With Customer assistance, test operator position logging on recorder.

System Alarms Review alarm system on all logging equipment for errors.

Capture
Diagnostics
Perform recommended diagnostic tests based on equipment, and capture available diagnostic logs.

Verify System
software Physical
media
Perform audit of software media on site. Verify that versions, KC numbers, and types match what is deployed to Customer server.

Playback Station (Motorola Solutions Provided)
Capture
Diagnostics
Perform recommended diagnostic tests based on equipment, and capture available diagnostic logs.

Recall Audio Verify that radio and telephone audio can be recalled.

RF SITE CHECKLIST
RF PM Checklist
Equipment Alarms Verify no warning or alarm indicators.

Clean Fans and
Equipment
Use an antistatic vacuum to clean cooling pathways.

Site Frequency
Standard Check
Check LEDs for proper operation.

Basic Voice Call
Check
Voice test each voice path, radio to radio.

Trunking Control
Channel
Redundancy
Roll control channel, test, and roll back.

Trunking Site
Controller
Redundancy,
ASTRO 25 Site
Repeater only
Roll site controllers with no dropped audio.

PM Optimization
Workbook (See
Section 4.4.6.8
Site Performance
Evaluation
Procedures for
GTR tests)
Complete Base Station Evaluation tests - Frequency Error, Modulation Fidelity, Forward at Set Power, Reverse at Set Power, and Gen Level Desense no TX. Update station logs.

FACILITIES CHECKLIST
Visual Inspection Exterior
Antenna Site
Registration
Sign
Verify that the Antenna Site Registration sign is posted.

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FACILITIES CHECKLIST
Warning Sign
- Tower
Verify that a warning sign is posted on the tower.

Warning Sign
- Gate
Verify that a warning sign is posted at the compound gate entrance. 10 Rule Sign Verify that a 10 rules sign is posted on the inside of the shelter door.

Outdoor
Lighting
Verify operation of outdoor lighting and photocell.

Exterior of
Building
Check exterior of building for damage and disrepair.

Fences /
Gates
Check fences and gates for damage and disrepair.

Landscape /
Access Road
Check landscape and access road for accessibility.

Visual Inspection Interior
Electrical
Surge
Protectors
Check electrical surge protectors for alarms.

Emergency
Lighting
Verify emergency lighting operation.

Indoor
Lighting
Verify indoor lighting.

Equipment
Inspection
Visually inspect that all hardware, including equipment, cables, panels, batteries, and racks, is in acceptable physical condition for normal operation.

Regulatory
Compliance
(License,
ERP,
Frequency,
Deviation)
Check for site and station FCC licensing indicating regulatory compliance.

Clean Fans
and
Equipment
Use antistatic vacuum to clean cooling pathways.

UPS
Visual
inspection
(condition,
cabling)
Check for damage, corrosion, physical connections, dirt and dust, and error indications.

Generator
Visual
Inspection
Check panel housing for cracks, rust, and weathering. Check physical connections for corrosion, dirt and dust, or other abnormal conditions.

HVAC
Coils Check coils for dirt and straightness.

Outdoor Unit Check that outdoor unit is unobstructed.

Wiring Check wiring for insect and rodent damage.

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FACILITIES CHECKLIST
Cooling /
Heating
Check each HVAC unit for cooling/heating.

PRIME SITE CHECKLIST
Software
Verify System
software
physical media
Perform audit of software media on site. Verify that versions, KC numbers, and types match what is deployed to Customer server.

Verify System
software
Installed
Verify software versions installed on system. Document any changes.

Switches
Equipment
Alarms
Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on switch type. Capture available diagnostic logs.

Clean Fans and
Equipment
Use antistatic vacuum to clean cooling pathways.

Verify
Redundant
Switches
Test redundancy in backhaul switches. Carry out core router switchover in coordination with Customer.

Routers
Equipment
Alarms
Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on router type. Capture available diagnostic logs.

Clean Fans and
Equipment
Use antistatic vacuum to clean cooling pathways.

Verify
Redundant
Routers
Test redundancy in cooperative WAN routers. Carry out core router switchover in coordination with Customer.

Miscellaneous Equipment
Equipment
Alarms
Check LED and/or other status indicators for fault conditions.

Capture
Diagnostics
Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

Site Frequency
Standard Check
(Timing
Reference Unit)
Check LEDs for proper operation.

Site Controllers
Capture
Diagnostics
Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

Equipment
Alarms
Check LED and/or other status indicators for fault conditions.

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PRIME SITE CHECKLIST
Clean Fans and
Equipment
Use antistatic vacuum to clean cooling pathways.

Site Controller
Redundancy
(Trunking)
Roll site controllers with no dropped audio.

Verify Software Verify that the latest MOTOPATCH, released for Windows by Motorola Solutions, has been installed.

Comparators
Equipment
Alarms
Verify no warning/alarm indicators.

Capture
Diagnostics
Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

Clean Fans and
Equipment
Use antistatic vacuum to clean cooling pathways.

DISPATCH SITE CHECKLIST
General
Inspect all Cables Inspect all cables and connections to external interfaces are secure.

Mouse and
Keyboard
Verify operation of mouse and keyboard.

Configuration File Verify each operator position has access to required configuration files.

Console Operator
Position Time
Verify console operator position time is consistent across all operator positions.

Screensaver Verify screensaver set as Customer prefers.

Screen
Performance
Verify screen operational and is not suffering from dead pixels or image burn- in that prevent user operation.

Touchscreen Verify touchscreen operation, if present.

Cabling/Lights/Fa
ns
Visual inspection of all equipment cabling, lights, and fans Filters/Fans/Dust Clean all equipment filters and fans and remove dust.

Monitor and Hard
Drive
Confirm monitor and hard drive do not "sleep".

DVD/CD Verify and clean DVD or CD drive.

Time
Synchronization
Verify console time is synchronized with NTP server
Anti-Virus Verify anti-virus is enabled and that definition files have been updated within two weeks of current date.

Headset Unplugged Testing
Speakers Test all speakers for audio quality, volume, static, drop-outs, and excess hiss when turned up.

Channel Audio in
Speaker
Verify selected channel audio in select speaker only.

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DISPATCH SITE CHECKLIST
Footswitch Pedals Verify both footswitch pedals operational.

Radio On-Air Light Verify radio on-air light comes on with TX (if applicable).

Headset Plugged In Testing
Radio TX and RX Verify radio TX/RX from both headset jacks. Verify levels OK. Check volume controls for noise, static, or drop-outs.

Speaker Mute Verify speaker mutes when muted.

Telephone
Operation
Verify telephone operational through both headset jacks. Check volume controls for noise, static, or drop-outs.

Audio Switches Verify audio switches to speaker when phone off-hook if interfaced to phones.

Radio Takeover in
Headset
Verify radio-takeover in headset mic when phone is off-hook, with mic switching to radio and muting phone during push-to-talk.

Other Tests
Phone Status
Light
Verify phone status light comes on when phone is off-hook (if applicable).

Desk Microphone
Operation
Confirm desk mic operation (if applicable).

Radio Instant
Recall Recorder
(“IRR”) Operation
Verify radio IRR operational on Motorola Solutions dispatch (if applicable).

Telephone IRR
Operation
Verify telephone IRR operational on Motorola Solutions dispatch, if on radio computer.

Recording Verify operator position being recorded on long term logging recorder, if included in service agreement
IRR Setup
Parameters
Check IRR set-up parameters, audio card set-up, and level adjustments.

Paging Controls Confirm all paging controls are functional, including third-party encoders if covered by maintenance contract.

Computer Performance Testing
Computer Reboot Reboot operator position computer.

Computer
Operational
Confirm client computer is fully operational (if applicable).

Event Logs Pull event logs and review for major errors.

Hard Drive
Backup
Create backup of drive for offsite storage.

Memory Usage Check memory usage.

Application Logs
and Alerts
Review built in application logs and alerts.

Hard Drive Usage Check available space, ensure there is a minimum of 10%.

Verify Software Verify that the latest MOTOPATCH, released for Windows by Motorola Solutions, has been installed.

Audio Testing
Conventional
Resources
Confirm all conventional resources are functional, with adequate audio levels and quality.

Interagency Communications Interoperability, JPA
December 22, 2021

Six-Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-36

DISPATCH SITE CHECKLIST
Secure Mode Confirm any secure talkgroups are operational in secure mode.

Paging Tones Confirm tone sequences and paging operation.

Logging Equipment Tests
Recording - AIS
Test
Verify audio logging of trunked calls.

Recording With Customer assistance, test operator position logging on recorder.