Bell Gardens City Council
December 8, 2025

provide to CITY or CITY's employees or agents under this Agreement.

Prior to the expiration of the 3 -day cure period, CONTRACTOR may submit a written request for additional time to cure the Event of Default upon a showing that CONTRACTOR has commenced efforts to cure the Event of Default and that the Event of Default cannot be reasonably cured within the 3 -day cure period. The foregoing notwithstanding, CITY shall be under no obligation to grant additional time for the cure of an Event of Default under this subsection that exceeds seven (7) calendar days from the end of the initial 3 -day cure period; or ii. Within thirty (30) calendar days of CITY's issuance of a Default Notice for any other Event of Default under this Agreement. Prior to the expiration of the 30 -day cure period, CONTRACTOR may submit a written request for additional time to cure the Event of Default upon a showing that CONTRACTOR has commenced efforts to cure the Event of Default and that the Event of Default cannot be reasonably cured within the 30 -day cure period. The foregoing notwithstanding, CITY shall be under no obligation to grant additional time for the cure of an Event of Default under this subsection that exceeds thirty (30) calendar days from the end of the initial 30 -day cure period.

If an Event of Default relates to a material falsehood or misrepresentation set forth in Exhibit "B" that is not susceptible to a cure, CITY in its sole and absolute discretion may elect to treat the falsehood or misrepresentation as a breach of this Agreement or waive the falsehood or misrepresentation. The foregoing notwithstanding, the prior waiver of a falsehood or misrepresentation as an Event of Default shall not operate as a waiver or any other falsehood or misrepresentation later discovered by CITY.

2. Except as otherwise specified in this Agreement, CITY shall cure any Event of Default asserted by CONTRACTOR within thirty (30) calendar days of CONTRACTOR's issuance of a Default Notice, unless the Event of Default cannot reasonably be cured within the 30 -day cure period. Prior to the expiration of the 30 -day cure period, CITY may submit a written request for additional time to cure the Event of Default upon a showing that CITY has commenced its efforts to cure the Event of Default and that the Event of Default cannot be reasonably cured within the 30 -day cure period. The foregoing notwithstanding, an Event of Default dealing with CITY's failure to timely pay any undisputed sums to CONTRACTOR shall be cured by CITY within five (5) calendar days from the date of CONTRACTOR's Default Notice to CITY.

3. CITY, in its sole and absolute discretion, may also immediately suspend CONTRACTOR's performance under this Agreement (or the performance of any specific task or function performed by CONTRACTOR under this Agreement) pending CONTRACTOR's cure of any Event of Default by giving CONTRACTOR written notice of CITY's intent to suspend CONTRACTOR's performance (hereinafter, a "Suspension Notice"). CITY may issue the Suspension Notice at any time upon the occurrence of an Event of Default.

Upon such suspension, CONTRACTOR shall be compensated only for those services and tasks which have been rendered by CONTRACTOR to the 14

reasonable satisfaction of CITY up to the effective date of the suspension. No actual or asserted breach of this Agreement on the part of CITY shall operate to prohibit or otherwise restrict CITY's ability to suspend this Agreement as provided herein.

4. No waiver of any Event of Default or breach under this Agreement shall constitute a waiver of any other or subsequent Event of Default or breach. No waiver, benefit, privilege, or service voluntarily given or performed by a Party shall give the other Party any contractual rights by custom, estoppel, or otherwise.

5. The duties and obligations imposed under this Agreement and the rights and remedies available hereunder shall be in addition to and not a limitation of any duties, obligations, rights and remedies otherwise imposed or available by law.

In addition to any other remedies available to CITY at law or under this Agreement in the event of any breach of this Agreement, CITY, in its sole and absolute discretion, may also pursue any one or more of the following remedies:

Upon written notice to CONTRACTOR, the CITY may immediately terminate this Agreement in whole or in part;
ii. Upon written notice to CONTRACTOR, the CITY may extend the time of performance;
iii . The CITY may proceed by appropriate court action to enforce the terms of the Agreement to recover damages for CONTRACTOR's breach of the Agreement or to terminate the Agreement; or
iv. The CITY may exercise any other available and lawful right or remedy.

CONTRACTOR shall be liable for all legal fees plus other costs and expenses that CITY incurs upon a breach of this Agreement or in the CITY's exercise of its remedies under this Agreement.

6. In the event CITY is in breach of this Agreement, CONTRACTOR's sole remedy shall be the suspension or termination of this Agreement and/or the recovery of any unpaid sums lawfully owed to CONTRACTOR under this Agreement for completed services and tasks. In no event shall CONTRACTOR be entitled to receive more than the amount that would be paid to CONTRACTOR for the full performance of the services required by this Agreement.

7. No waiver of any default or breach under this Agreement shall constitute a waiver of any other default or breach, whether of the same or other covenant, warranty, agreement, term, condition, duty or requirement contained in this Agreement. No waiver, benefit, privilege, or service voluntarily given or performed by a Party shall give the other Party any contractual rights by custom, estoppel, or otherwise.
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SECTION 18. FORCE MAJEURE. The Term shall be extended in the event of any delays due to unforeseeable causes beyond the control of CONTRACTOR and without the fault or negligence of CONTRACTOR, including but not limited to severe weather, fires, earthquakes, floods, epidemics, quarantine restrictions, riots, strikes, freight embargoes, wars, litigation, and/or acts of any governmental agency, including the CITY, if the CONTRACTOR shall within three (3) calendar days of the commencement of such delay notify the City Representative in writing of the causes of the delay. The City Representative shall ascertain the facts and the extent of delay, and extend the time for performing the services for the period of the enforced delay when and if in the judgment of the City Representative such delay is justified. The City Representative's determination shall be final and conclusive upon the parties to this Agreement. In no event shall CONTRACTOR be entitled to recover damages against the CITY for any delay in the performance of this Agreement, however caused, CONTRACTOR'S sole remedy being extension of the Agreement pursuant to this Section.

SECTION 19. NOTICES. Any notices, bills, invoices, or reports required by this Agreement shall be deemed received on: (a) the day of delivery if delivered by hand or overnight courier service during CONTRACTOR's and CITY's regular business hours; or (b) on the third business day following deposit in the United States mail, postage prepaid, to the addresses heretofore below, or to such other addresses as the parties may, from time to time, designate in writing.

If to CITY: If to CONTRACTOR:

City of Bell Gardens
7100 S. Garfield Avenue
Bell Gardens, CA 90201
Attn: PUBLIC WORKS/ FACILITIES
Phone: 562-806-7700
Administrative Services
Cooperative, Inc.
2050 W. 190th Street, Suite 100
Torrance, CA 90504
Attn: Marco A. Soto
Phone: 323-972-9528
SECTION 20. PROHIBITION. CONTRACTOR shall not delegate, transfer, subcontract or assign its duties or rights hereunder, either in whole or in part, without CITY's prior written consent, and any attempt to do so shall be void and of no effect. CITY shall not be obligated or liable under this Agreement to any party other than CONTRACTOR.

SECTION 21. ATTORNEY FEES. In the event that CITY or CONTRACTOR commences any legal action or proceeding to enforce or interpret the provisions of this Agreement, the prevailing party shall be entitled to recover its costs of suit, including reasonable attorney's fees.

SECTION 22. ENTIRE AGREEMENT. All documents referenced as exhibits in this Agreement are hereby incorporated in this Agreement. Except as expressly provided in this Agreement or its Exhibits, in the event of any conflict or inconsistency between the express provisions of this Agreement and provisions of any document incorporated by reference, the provisions of this Agreement shall prevail and control. This instrument contains the entire Agreement between CITY and CONTRACTOR with respect to the subject matter herein. No other prior oral or written agreements are binding on the parties. 16

Any modification of this Agreement will be effective only if it is in writing and executed by both CITY and CONTRACTOR.

SECTION 23. GOVERNING LAW; JURISDICTION. This Agreement shall be interpreted and governed according to the laws of the State of California. In the event of litigation between the Parties, venue, without exception, shall be in the Los Angeles County Superior Court of the State of California. If, and only if, applicable law requires that all or part of any such litigation be tried exclusively in federal court, venue, without exception, shall be in the Central District of California located in the City of Los Angeles, California.

SECTION 24. SEVERABILITY. Wherever possible, each provision of this Agreement shall be interpreted in such a manner as to be valid under applicable law. If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

SECTION 25. CAPTIONS. The captions used in this Agreement are solely for reference and the convenience of the Parties. The captions are not a part of the Agreement, in no way bind, limit, or describe the scope or intent of any provision, and shall have no effect upon the construction or interpretation of any provision herein.

SECTION 26. EXECUTION. This Agreement may be executed in any number of counterparts, each of which shall be deemed an original, but all of which when taken together shall constitute one and the same instrument.
[SIGNATURES ON FOLLOWING PAGE]
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IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed the day and year first appearing in this Agreement, above.

CITY OF BELL GARDENS, a municipal ADMINISTRATIVE SERVICES corporation COOPERATIVE, INC.

By: By:

Michael B. O'Kelly
City Manager Name:

Date: Title:

Date:

APPROVED AS TO FORM:

By:

Stephanie Vasquez
City Attorney
Date:
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EXHIBIT "A"

CITY RFP
19

REQUEST FOR PROPOSALS
FOR

OPERATION OF THE CITY'S MEDICAL TAXI PROGRAM
RFP Release Date
Wednesday, November 12, 2025
Proposal Submittal Deadline
5:00 p.m., Wednesday, November 26, 2025
Contact Person:

Bernardo lniguez, Director of Public Works/Facilities
City of Bell Gardens
8327 Garfield Avenue
Bell Gardens, CA 90201
562-806-7770
[email protected]
7100 Garfield Avenue • Bell Gardens, CA 90201 • (562) 806-7700 • www.bellqardens.orq

TA
.E OF CONTENTS
I. BACKGROUND AND GENERAL INFORMATION 3
II. SUBMITTAL PROCEDURES/DEADLINE 4
III. SCHEDULE 4
IV. DEFINITIONS, TERMS AND CONDITIONS 5
V. SCOPE OF WORK 10
V. PROPOSAL FORMAT AND CONTENT REQUIREMENTS 15
VI. EVALUATION CRITERIA 18
VII. ATTACHMENTS:

Attachment A — Proposal Price Sheet
Attachment B — Acknowledgement of City's Standard Form of Agreement Attachment C — Sample Contract Services Agreement
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ACKGROUND AND GENERAL INFORMATION
The City of Bell Gardens ("City") was incorporated on August 1, 1961, as a general law city, thus it operates under the Council/Manager form of government. The five City Council members are elected at large by registered voters in the City for staggered four-year terms and serve as the City's legislative, policy -making body. The Mayor position is shared among the Council members who select one another as Mayor annually. The City holds bi-monthly public meetings. The City Manager is responsible for directing City affairs as prescribed by the City Council. The City has a population of approximately 39,501 in an area of 2.4 square miles. The City shares common boundary with the cities of South Gate, Bell, Downey, and Commerce. The City is considered an integral part of the Los Angeles -Long Beach metropolitan area.

The City's departments include Finance and Administration, City Clerk, Community Development, Recreation and Community Services, Police, and Public Works. Fire services are provided by the Los Angeles County Fire Department. The Public Works Department consists of various divisions, including Administration, Street Maintenance, Parks and Facilities Maintenance, Utilities and Contracts, Transportation Services, the City Water System, and Solid Waste Management.

The City's transit needs are currently met by the regional services provided by the Los Angeles Metropolitan Transportation Authority ("Metro"), a local fixed route service for the general public (i.e.,Bell Gardens Trolley), Dial -A -Ride Transit ("DART") for qualified individuals within the City's limits, and a medical taxi program.

The City's Medical Taxi Program was established to supplement the City's standard Dial -a -Ride services in order to provide better, non -emergency access to medical facilities outside of the City boundaries for senior and/or residents with disabilities. The City's Medical Taxi Program is currently contracted out to a private firm and the City is seeking proposals from qualified Contractors with proven expertise to provide all necessary personnel, facilities, equipment, supplies, and services to effectively manage, administer, and operate the City's Medical Taxi Program. Successful proposals must outline turnkey system options that include all necessary equipment (Le., facilities, equipment, supplies, maintenance and services) and capable administrative staff to ensure the complete and effective execution of the City's Medical Taxi Program.

It is the intent of the City to select a single Contractor to provide the requested operation of the Medical Taxi Program; however, the City reserves the right to select one or more Contractors to provide the required services. The City reserves the right to accept or reject any or all proposals received in response to this Request for Proposals ("RFP"). The City also reserves the right to waive any informality, technical defect or clerical error, or irregularity in any response. The City's potential award of an agreement will not be based on any single factor, nor will it be based solely or exclusively on the lowest cost proposal. If an agreement is awarded, it will be awarded to the Contractor that presents an optimal balance of relevant experience, cost, quality of service, work history, and other factors which the City may consider relevant and important in determining which proposal is best for the City.
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Additionally, the City may, for any reason, decide to cancel the award of any agreement based on this RFP. The City reserves the right to cancel this RFP. The City has no obligation to respond to any responses submitted, nor is the City legally bound in any manner by the submission of a response. The City reserves the right to negotiate services and associated costs.

The proposed term of the Contract Services Agreement will be for three (3) years with up to two (2) optional one-year extensions.

PROCEDURES/DEADLINE
An electronic version of the proposal shall be emailed to cityclerkdesk(@,bellgardens.org and [email protected] no later than 5:00 p.m. on Wednesday, November 26, 2025. Additionally, three hard copy sets of the proposal (two (2) bound, one (1) unbound) shall be mailed no later than 5:00 p.m. on Wednesday, November 26, 2025, to the City Clerk's Office. The electronic version of the proposal must be an exact duplicate of the hard copies and the subject line must read "City of Bell Gardens Proposal for Operation of the City's Medical Taxi Program". If the proposal includes any comments over and above the specific information requested in this RFP, such information should be included as a separate appendix and placed at the end of the proposal.

Postmarks by this date are unacceptable and no facsimiles will be accepted. Please mail or deliver your response in a sealed envelope with "City of Bell Gardens Proposal for Operation of the City's Medical Taxi Program" written below the address label and addressed as follows:

City Clerk's Office
Attention: Daisy Gomez, City Clerk
Medical Taxi Program RFP Proposal
City of Bell Gardens
7100 Garfield Avenue
Bell Gardens, CA 90201
Questions and Inquiries
To ensure a fair and objective RFP process and evaluation, all questions and inquiries related to this RFP shall be addressed in writing to Bernardo Iniguez, Director of Public Works/Facilities, at binicuez(kbellcardens.orq with a copy to Karla Gonzalez, Senior Management Analyst, at konzalez ex bellgardens.orq.

The deadline for written questions and inquiries is Thursday, November 20, 2025, at 5:00 p.m.

City Hall is open Monday through Thursday from 7:30 a.m. to 6:00 p.m.

All times posted in pacific standard time (PST).

SCHEDUL
E
The tentative schedule for this RFP is as follows:
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Release of RFP
Wednesday, November 12, 2025
Deadline for Questions
Thursday, November 20, 2025 at 5:00 p.m.

Proposal Due Date
Wednesday, November 26, 2025, at 5:00 p.m.

Proposer Interviews (if necessary)
Tuesday, December 2, 2025
City Council Recommendation of Award
Monday, December 8, 2025
Approval of Contract Services Agreement
Week of December 8, 2025
*The schedule above is tentative and subject to change at the discretion of the City, with appropriate notice to prospective proposers. Please check the Bell Gardens website for the latest updates at https://www.bellgardens.org/i-want-to/view-bids-rfps/rfps-and-bids . All times posted are in pacific standard time (PST).
** Proposer must be available on Monday, December 8, 2025, in -person or virtually, for a possible presentation to the City Council.

V. DEFINITIONS, TERMS, AND CONDITIONS

1. Definitions: To simplify and clarify the language throughout this RFP, the following definitions shall apply:

A. City Council: The elected officials of the City of Bell Gardens, who have been given the authority to exercise such powers and jurisdiction on all City business as conferred by the State Constitution and the City of BeII Gardens Municipal Code.

B. Contract Services Agreement: An agreement between the City and the selected Contractor to furnish professional services over a designated period.

C. Contractor: The bidder, contractor, vendor, firm, company, Proposer, organization, or individual offering a proposal in response to this RFP.

D. Proposer or Proposer's Representative: All of the Proposers employees, officers, directors, Contractors and agents, any subcontractors or suppliers listed in the Proposer's proposal, and any individual or entity who has been requested by the Proposer to contact the City on the Proposer's behalf.

E. Trip: The transport of a customer or customers from origin to destination, where destination is defined as the point at which the customer or customers leave the vehicle.

F. Fare: The Fare paid by the customers to the taxicab driver for a Trip. The City will set the Fares.

G. Flac Drop: The fixed amount charged for initiating a Trip. The Flag Drop amount shall be set forth in the successful proposal and therefore in the Contract Services Agreement as the Flag Drop that shall prevail throughout the term of the Contract 5

Services Agreement.

H. Shared Ride: A Trip in which a taxicab picks up more than one person from a common origin and delivers them to a common destination.

Incremental Shared Rides: A Trip in which a taxicab picks up joint travelers successively and delivers them to the same or successive destinations.

J. Net Charges: The Trip charges (Flag Drop plus per -mile fees) less revenue collected from riders.

K. Identification Card: The uniquely numbered Identification Card assigned to each rider with a QR Code linked to transaction tracking software issued by the Contractor.

L. Transaction Tracking Software: A database maintained by the Contractor or a third party hired by the Contractor, accessible to the City, that gathers data about Trips complete with day, time, and GPS, beginning odometer reading, and computerized drop off.

2. Proposal General Terms and Conditions:

A. RFP General Conditions
Proposals shall be prepared to simply and economically, provide a straightforward, concise description of the Proposer's ability to meet the requirements of this RFP. Emphasis shall be on the quality, completeness, clarity of content, responsiveness to the requirements, and an understanding of City's objectives.

Proposers shall carefully read the information contained in this RFP and shall submit complete responses to all requirements and questions, as directed. Incomplete proposals may be considered non -responsive and may be rejected in the City's discretion. The submission of a response to this RFP shall be deemed a representation and certification by the Proposer that it has read and understood the RFP, has investigated all aspects of the RFP, and is aware of the applicable facts pertaining to the RFP process, its procedures, and requirements. No request for modification of the responses to this request shall be considered after its submission on grounds that the Proposer was not fully informed as to any facts or condition.

Proposers should be aware that the RFP and the contents of the successful proposal will become a part of any subsequent Contract Services Agreement that may arise from this RFP.

Following the Proposal Submission Deadline, the City, pursuant to the California Public Records Act (Govt. Code Section 7920.000 et seq.) reserves the right to make copies of all submitted proposals available for inspection and copying by any interested member of the public, except to the limited extent the City determines that any information contained in a proposal is legally privileged under the California Public Records Act. By submission of a proposal, Proposers acknowledge and agree that their proposal and any information contained therein may be disclosed by the City to interested members of the public, including other Proposers. All 6

responses to the RFP received become a matter of public record and shall be regarded as public records, with the exception of those elements in each proposal which are defined by the Proposer as business or trade secrets and plainly marked as "Confidential," "Trade Secret," or "Proprietary." The City shall not in any way be liable or responsible for the disclosure of any such proposal or portions thereof, if they are not plainly marked as "Confidential," "Trade Secret," or "Proprietary," or if disclosure is required under the Public Records Act. Any proposal which contains language purporting to render all or significant portions of the proposal "Confidential," "Trade Secret," or "Proprietary" shall be regarded as nonresponsive.

B. Proposal Validity
A proposal may be modified or withdrawn in person at any time before the scheduled due date, provided a receipt for the withdrawn proposal is signed by the Proposer's authorized representative. The City reserves the right to request proof of authorization to withdraw a proposal. Proposals may not be withdrawn after the proposal closing date and each Proposer agrees to this stipulation upon submittal of its proposal.

All proposals, with associated costs, shall be considered valid and binding on the Proposer for a period of ninety (90) days after the proposal due date.

C. Electronic Documents
Proposers may be supplied with the original RFP documents in electronic form to aid in the preparation of proposal(s). By accepting these electronic documents, each Proposer agrees not to edit or change the language or format of these documents. Submission of a proposal by a Proposer signifies full agreement with this requirement.

D. Receipt of Proposals
Submitted proposal(s) must be properly addressed and received by the City prior to the date and time specified. The mere fact that the proposal was dispatched will not be considered; the Proposer must ensure that the proposal is delivered. Proposals received after the date and time specified shall be returned and will be void and not considered. The City is not responsible for the lateness of the mail carrier, etc.; and the time/date stamp of receipt by the City Clerk's Office shall be the official time of receipt.

Receipt of an addendum of the RFP by a Proposer must be acknowledged by submitting the signed addendum with the proposal.

E. Alterations
Proposal documents cannot be physically altered or amended after the closing date. Alterations made before closing must be initialed by the Proposer to guarantee authenticity. Proposals may not be withdrawn after the proposal closing date, and each Proposer agrees to this stipulation upon submittal of its proposal. However, all proposals are subject to negotiation before a Contract Services Agreement is awarded as further described below. 7

F. Point of Contact and Communication
The Director of Public Works/Facilities is the designated "Point of Contact" for this RFP.

Proposers must only communicate with the Point of Contact during the RFP submission and procurement process. Communications initiated by Proposers to this RFP with members of the City Council, or officers, personnel or employees of the City, other than via the Point of Contact, may be grounds for disqualification. Any inquiries or requests during this RFP submission and procurement process shall be submitted in writing to the Point of Contact as follows:

City of Bell Gardens
Attention: Bernardo Iniguez, Director of Public Works/Facilities 8327 Garfield Avenue
Bell Gardens, CA 90201
(562) 806-7770
Email: [email protected]
The City shall not be responsible for any verbal communication between any employee of the City and any Proposer outside of the communication procedures established in this RFP. Only written requirements and qualifications will be considered. No oral statement of any person shall modify or otherwise change, or affect the terms, conditions, or specifications stated in the resulting Contract Services Agreement.

Proposers and Proposers' Representatives may not communicate with the City Council members about this RFP. In addition, Proposer and Proposer's Representatives may not communicate outside the procedures set forth in this RFP with an officer, employee, or agent of the City regarding this RFP until after Contract Services Agreement Award. However, Proposers and Proposers' Representatives are not prohibited from making oral statements or presentations in public to one or more representatives of the City during a public meeting.

G. Reservations
The City reserves the right to accept or reject any or all responses received in response to this RFP. The City also reserves the right to waive any informality, technical defect, or clerical error or irregularity in any response. The City's potential award of a Contract Services Agreement will not be based on any single factor, nor will it be based solely or exclusively on the lowest cost proposal. If a Contract Services Agreement is awarded, the award will be to the Contractor or Contractors who in the judgment of the City have presented an optimal balance of relevant experience, price, quality of service, work history, and other factors which the City may consider relevant and important in determining which proposals are best for the City. Additionally, the City may, for any reason, decide not to award any agreements based on this RFP. The City reserves the right to cancel or modify this RFP. The City shall not be obligated to respond to any responses submitted, nor be legally bound in any manner by the submission of the response.

The City reserves the right to negotiate deliverables and associated costs. There is no guarantee that the City will award a Contract Services Agreement. 8

By submitting a proposal in response to this RFP, the Proposer accepts the evaluation process and acknowledges and accepts that determination will require subjective judgments by the City.

H. Reimbursements
Proposer shall be solely and exclusively responsible for all costs incurred in connection with the preparation and submission of the proposals; demonstrations; interviews; preparation of responses to questions and requests for additional information; for agreement discussions; or for anything in any way related to this RFP. The City is not liable for any costs incurred by a Proposer in response to this RFP. Whether or not a Proposer is awarded a Contract Services Agreement pursuant to this RFP, no Proposer shall be entitled to reimbursement for any costs or expenses associated with the Proposer's participation in this RFP process. Failure to comply with all requirements contained in this RFP may result in the rejection of a proposal.

I. Certification
Any proposal that does not contain all the information requested in this RFP will be considered incomplete and may be rejected by the City.

J. Funding
The City operates and is funded on a fiscal yearly basis. Accordingly, the City reserves the right to terminate, without any liability, any Contract Services Agreement for which funding is not available.

K. Negotiations
Negotiations may be conducted with responsible Proposers who submit a proposal that is reasonably susceptible to being selected. All Proposers reasonably considered for selection based on criteria set forth in this RFP may be given an opportunity to make a presentation and/or interview. Although this process will ultimately result in the award of a single Contract Services Agreement, the City reserves the right to negotiate a Contract Services Agreement with more than one Contractor.

L. Additional Information
During the proposal evaluation process, the City may request additional information or clarification from Proposers regarding their proposals. The City also reserves the right to investigate the qualifications of the proposed Contractor(s) as it deems appropriate.

M. Award of Contract Services Agreement
Upon conclusion of the RFP process, the Staff will recommend a Proposer to the City Council.

The successful Proposer will be required to enter into a Contract Services Agreement with the City. A copy of the City's Contract Services Agreement is attached and incorporated as Attachment "C" as a sample for Proposers to review the terms and conditions prior to submitting 9

a proposal. The proposal process, agreement negotiations and execution, and subsequent actions will be conducted by the City in accordance with applicable law. Proposers should carefully review this document, which constitutes the formal RFP, to ensure a clear understanding of the City's needs and objectives and scope of work. The sample Contract Service Agreement (Attachment "C") is not to be completed by Proposers.

3. Records and Audits
The Contractor shall maintain accounts and records, including personnel, property and financial records, adequate to identify and account for all costs pertaining to the Contract Services Agreement and such other records as may be deemed necessary by the City to assure proper accounting for all project funds, both federal and non-federal shares. These records will be made available for audit purposes to the City or any authorized representative and will be retained five (5) years after the expiration of this Contract Services Agreement unless permission to destroy them is granted by the City.

4. Labor Compliance
The selected Contractor will comply with any applicable State or federal labor compliance requirements, including the paying of prevailing wages to certain classifications performing work under the Contract Services Agreement awarded as a result of this RFP, if the State Department of Industrial Relations (DIR) or a federal agency require the paying of such prevailing wages to certain classifications during the term of the Contract Services Agreement.

V. SCOPE OF WORK
This Request for Proposals is for the operation of the medical taxi program in the City. These specifications are intended to cover all labor, material, and standards of pool maintenance workmanship to be employed in the work called for or reasonably implied by terms of same.

Work or arterials of a minor nature which may not be specifically mentioned, but which may reasonably be assumed as necessary for the completion of this work, shall be performed by the Contractor as if described in the specifications.

The Medical Taxi program is a phone -a -ride program that provides curb -to -curb transportation services to residents of Bell Gardens.

SERVICE CHARACTERISTICS
A. Hours of Operation. Service shall operate six days a week, fifty-two weeks per year, Monday -Saturday, 4 a.m. to 6 p.m., excluding six major holidays (Christmas Day, New Year's Day, Memorial Day, 4th of July, Labor Day, and Thanksgiving). The service characteristics describe the qualifications the City requires. Where the Proposer cannot, or for good reason declines to provide the described service or condition, they should provide a written explanation.
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B. Eligible Users. The service shall be available to City residents who are: (a) at least fifty-five (55) years of age; or (b) have a disability as certified by a physician.

C. Identification Card. Each eligible resident who signs up to use the service shall have a uniquely numbered Identification Card with a unique QR Code linked to transaction tracking software. These cards will be issued by the Contractor.

D. Dedicated Telephone Number. The Contractor will maintain a dedicated telephone number for the exclusive use of City of Bell Gardens Medical Taxi Program users. The Contractor will have its dispatchers and other staff members answer the line with the words "Medical Taxi." Contractor must have a bilingual staff with Spanish speaking capabilities.

E. Calling for a Ride. When a resident embarks on a Medical Taxi Trip, he or she must telephone for a taxicab and report their identification number to the dispatcher. When the traveler begins the ride, the resident must provide the driver with their swipe card and pay the $1.00 co -pay. Failure to present the swipe card and pay the $1.00 co - pay means that the traveler must pay full Fare, and the City will not pay for any portion of the Trip.

F. Lead Time in Calling for a Taxi. Riders will be required to call for rides 30 minutes in advance of when they wish the taxi to arrive. Riders will be responsible for calculating when they need the cab to arrive.

G. Response Time. A taxicab will arrive sometime during a ten-minute "response window" that starts ten minutes after the cab is called. If a taxicab arrives more than 40 minutes after a customer calls, the customer will ride free of charge, and the City will not be billed for any Dortion of the Trip.

H. Pick -Up and Drop -Off Standards. Taxis will offer curb -to -curb service for ambulatory senior riders, and portal-to-portal service for the disabled.

In curb -to -curb cases, because taxis will arrive during a twenty -minute response window, riders may not be standing at the curb; in these cases, the taxi driver will beep the horn gently to signal arrival. In instances where riders cannot walk out to the curb but can walk as far as a driveway that is accessible to a taxicab, the taxi will pull into the driveway to pick them up.

Drivers are not expected to carry groceries or step into a dwelling.

I. Aides for the Disabled. One aide may accompany each disabled rider and shall not pay a Fare. When reporting service data, the Contractor shall report aides separately from eligible, registered riders.

J. Service Area. Eligible City residents may be picked up from or transported to Designated Medical Facilities within a five -mile radius of the City . There are two locations outside the five -mile radius that are acceptable: Beverly Hospital, 309 W.

Beverly Blvd., Montebello, CA 90640 and Whittier PIH, 12401 Washington Blvd, Whittier, CA 90602.

K. Fares & Collection. Will be set as follows: The resident rider will provide the driver with their swipe card and pay the $1.00 co -pay for a one-way Trip between the City and medical facilities within a five -mile radius of the City.

The Contractor shall collect Fares as established by the City and will maintain an accurate count of all passengers.

L. Billing. For each Trip the Contractor will invoice the City meter rates stated Attachment A minus the $1.00 co -pay. Charges are to be based per Trip only, not on periods of time.

M. Shared Rides. The Contractor will make every reasonable effort to create Shared Rides in order to minimize costs to the City.

To encourage Shared Rides, persons who are picked up at the same origin and delivered to the same destination in the same taxicab may ride for a single Fare per taxi.

N. Management Reports. The Contractor shall furnish a report with each month's billing giving standard boarding, Trip, revenue, and cost statistics for the services described in Attachment A. The number of Trips shall be reported separately from the number of riders transported. The Contractor shall furnish additional reports at the city's request.

O. Monitoring Customer Satisfaction. Every year the Contractor shall carry out a survey to determine satisfaction with the service and collect information that could suggest service improvements. The survey, to be answered anonymously, could include Medical Taxi users, those who have signed up for the service but do not use it, City personnel, and council members.

P. Initiative. The Contractor will work closely with the City to make the service as responsive, cost effective, and complaint -free as possible. Because of the Contractor's expertise, the City will expect the Contractor to observe the program with a critical eye and suggest changes that will improve any and all aspects of the service.

Q. Responsibility of Contractor. Contractor shall provide all management and operational functions necessary for the success of the City's medical taxi service. Contractor must provide access to transaction tracking software, all vehicles, dispatch, drivers, insurance, fuel, and maintenance. Additionally, Contractor shall maintain licenses for any locally required business or other licenses. Contractor shall be solely responsible for any parking and traffic violations of vehicles operated in connection with the transit service.

II. ADJUSTMENT TO SERVICE
It is probable that service will be adjusted at some future time by the City. Adjustments may include (but are not limited to) expanding or decreasing service hours or days of service, or increasing or decreasing service areas, adjusting Fares, or requiring advance reservations.

Contractor is required to make changes as requested within thirty (30) calendar days of the receipt of notice. If Contractor cannot or elects not to make the changes requested, or costs 12

cannot be agreed on, the City shall have the option of canceling the Contract Services Agreement.

III. QUALIFICATIONS OF CONTRACTOR
Contractor must meet the minimum qualifications set forth to be considered eligible to provide the proposed service. Contractor must:

A. Be a transportation organization experienced in the provision of Medical Taxi services.

Note: Services may also be known as dial -a -ride, dial -a -cab, etc. 1) List the major relevant projects in which your firm has participated in either a lead or a support role; state the degree of involvement. A minimum of three (3) references from current clients or from clients served within the last three years is required for review.
2) Furnish brief resumes of the designated project manager and key project personnel.

B. Be a financially sound and privately owned transportation company.

C. Be able to commit enough vehicles to the Bell Gardens Medical Taxi to be able to handle the highs and lows of the demand without subcontracting.

IV. LIAISON
Contractor shall coordinate closely with the City and relevant municipalities, agencies, and interest groups on all City transportation program matters and operation status. Under no circumstances shall Contractor represent or speak on behalf of the City. Contractor shall attend meetings with the City as requested. Contractor may be required to make presentations at community meetings.

V. DRIVER QUALIFICATIONS
All drivers performing the Medical Taxi service shall meet the following minimum qualifications:

A. Be legally licensed to operate a taxi in the City or in a jurisdiction with licensing standards accepted by the City.

B. Be alert, clean, careful, courteous, sober, drug free, and competent in their driving skills.

C. Dressed in a conservative, safe manner (Le., shirt, long pants, no open -toed sandals, no tank tops). Subject to approval by Public Works Director.

D. Meet all City, County, State, and Federal requirements.

VI. DRUG TESTING
The Contractor shall conduct an ongoing drug and alcohol testing program which shall meet state and federal standards and include a driving test, test on incident or accident, test on 13

reasonable suspicion, random testing, and training of supervisors to recognize drug and alcohol symptoms. A list of testing laboratories shall be provided to the City and all employees tested.

VII. SAFETY
The Contractor shall have an ongoing safety program that promotes and rewards safe driving. Please attach a description of a comprehensive safety plan that the Contractor has adopted and that demonstrates the Contractor's commitment to safe transportation. The Contractor shall provide the name of a person trained and designated as the safety coordinator shall report to the City as requested on safety issues and accident statistics as requested.

Contractor shall be responsible for safety and security of passengers during operations and for all related equipment and facilities. Contractor shall report all hazardous conditions in the services area to the City and take necessary precautions to safeguard passengers and personnel.

VIII. EQUIPMENT
Vehicles shall be easily recognized and marked as taxis. Vehicles shall be maintained on a regular schedule with regular preventative maintenances inspections at a minimum of every 5,000 miles. Vehicle maintenance records shall be kept for at least one year as required by the California Highway Patrol. Contractor shall provide copies of the completed preventative maintenance check lists to the City.

ADA accessible vehicles (ramp or lift -equipped) shall be available within the same service parameters as regular sedan service. The wheelchair accessible vehicles shall meet all requirements of the Americans with Disabilities Act of 1990 and all applicable amendments thereto. Twenty-four (24) hour notice is required for this service.

Each vehicle shall be equipped with a fire extinguisher, taxi meter with current approval and inspection by the Department of Weights and Measures, a two-way radio, a device for alerting authorities in case of hijacking or robbery, and a digital terminal for receiving rider information.

The Proposer shall submit a photograph of a typical sedan to be used in the proposed service.

The Proposer shall describe the system used to ensure that the vehicles are washed and the interiors cleaned daily.

Maintenance records shall be submitted to the City yearly.

IX. DISPATCHING
The Contractor shall provide a dedicated telephone number, which shall be answered with the words "Bell Gardens Medical Taxi". The Contractor shall provide dispatching Monday through Friday from 8 a.m. to 5 p.m. Dispatching staff shall be bilingual with Spanish speaking capabilities.
14

The dispatchers will be courteous and patient with what we acknowledge is perceived to be a challenging population to serve.

Calls on the dedicated Medical Taxi number shall be answered within 30 seconds and hold times shall not exceed two (2) minutes.

The Proposer shall provide documentation that its radio service system will allow communication in all areas of the community and contain a back-up system.

Contractor shall dispatch its taxis via a digital dispatch system, which is more reliable in a hilly area and eliminates radio noise in the vehicle.

Because the dispatcher is an invaluable component of a successful Medical Taxi program, the dispatcher shall have demonstrated experience in dispatching taxis and putting together Shared Rides, in a timely manner with bilingual abilities.

X. LOSS OF DESIGNATED PROJECT MANAGER
The Proposer commits to maintaining throughout the term of the Contract Services Agreement the project manager designated in the proposal letter. Should the Contractor's project manager no longer be available to administer the Contract Services Agreement, the City reserves the right to terminate the Contract Services Agreement thirty (30) days from the date on which the designated project manager is no longer available.

However, the City shall not withhold authorization and approval of a replacement project manager in an unreasonable fashion.

VII

PROPOSAL FORMAT AND CONTENT REQUIREMENTS
The following instructions describe the form in which proposals must be submitted.

Responses to the following items will be used for proposal evaluation. Proposals that do not contain responses to each of the required items will be considered incomplete and may be rejected.

Proposal documents should provide a straightforward, concise description of the Contractor's capabilities to satisfy the requirements of this RFP. Emphasis should be on completeness, clarity of content, and conveyance of the information requested by the City. The requirements stated do not preclude a Contractor from furnishing additional reports, functions, and costs as deemed appropriate.

The proposal must contain the following elements:

1. Transmittal Letter:
15

a. A letter of transmittal signed by an individual authorized to bind the Proposer stating the Proposer has read and will comply with all terms and conditions of the RFP. The transmittal letter will contain, at a minimum: a) company name and address; and b) an executive summary briefly describing the Proposer's ability to perform the work requested, the Proposer's background and experience providing services, and a description of the firm's understanding of the City's needs. b. Conflict of Interest Statement: The Proposer shall disclose any financial, business, or other relationship with the City that may have an impact upon the outcome of the Contract Services Agreement. Particular attention should be paid to compliance with Government Code section 1090.

2. Methodology
a. Include description of a) the approach and methodology to be taken in addressing each component in the scope of work, b) the specific tasks, milestones, and deliverables required to properly perform the requested services, and c) a workplan showing proposed hours for each retainer service, availability of team members, quality assurance, and supervision.
b. The City will expect the selected Contractor to adhere to the established methodology and workplan.

3. Manac
ement and Staffing:

Describe the management and staffing configuration to be utilized to complete each component of the scope of work. Describe the qualifications of staff to be assigned to the City, their title, and types and amount of equivalent experience. Resumes of all proposed personnel must be included. The proposal must indicate who will have primary responsibility for the services requested. The proposal must also identify any proposed subcontractors or subcontractors that are integral to the proposed team.

4. Minimum Qualifications, Prior Related Experience, and References a. Proposers must demonstrate competence and capability to satisfactorily perform the scope of work. Proposers must have at least ten (10) years of experience providing transit services in California. Proposals that do not meet the minimum qualifications will be determined nonresponsive and ineligible for award. The Proposer must provide evidence to show that the firm and members of the Proposer's project team possess the specific minimum experience, qualifications, competence, resources, and business integrity as specified in the scope of work that are necessary to carry 16

out the work under the Contract Services Agreement as expected. Examples of evidence include, but are not limited to resumes, letters of reference, and project/service summaries that highlight the team's specific experience. b. A list of at least five (5) professional references, three (3) of which shall be from a municipal or public agency. This client reference list must be included as an appendix to the proposal and must include the following information for each reference listed: a) complete description of the work/services provided, b) the time period for the work/services provided, c) the name and contact information of the client, including telephone number, and/or address, and d) the key managers and professionals assigned to the work/services. The information concerning the work/services provided for each respective client must be no more than five (5) years old.

5. Cost and Pricing:
a. Proposals must include the Proposal Price Sheet attached as Attachment "A." b. For as -needed non -retainer services, proposals must include staff hourly rates, plus any other proposed costs such as mark-ups, overhead, travel, etc. An hourly fee/rate schedule must be submitted with the proposal. If the scope of work is substantially modified, the extra cost or credit must be negotiated based on the submitted hourly fees/rates.
c. Proposers should include anticipated price increases and/or cost of living adjustments that will occur during the Contract Services Agreement term.

6. Additions or Exceptions:
a. A single and separate section with the heading "ADDITIONS OR EXCEPTIONS TO THE CITY'S REQUEST FOR PROPOSAL" containing a complete and detailed description of all the Contractor's exceptions to the provisions and conditions of the attached City standard Contract Services Agreement attached as Attachment "C."

7. Pending Litigation:

Include an explanation and status, if in the last five years, the firm or an office or principal of the firm has been involved in any substantiated complaints, litigation, legal proceedings, or investigations by a regulatory authority.

8. Insurance:
17

Evidence of commercial liability, professional liability, and workers compensation insurance coverages must be included. Insurance requirements are listed on the sample Contract Services Agreement attached as Attachment "C."

EVALUATION CRITERIA
The award of a Contract Services Agreement will be made to the most qualified Contractor(s) whose proposal complies with the prescribed requirements. The City reserves the right to reject any or all proposals and to waive any technical errors, irregularities, or discrepancies, if to do so is deemed to serve the best interests of the City. In no event will an award be made until all necessary investigations are made as to the responsibility and qualifications of the Contractor to whom it is proposed to make such an award.

If an agreement cannot be reached with the highest ranked Proposer, City reserves the right to terminate negotiations with that party and enter negotiations with the next highest ranked Proposer.

Proposals will be reviewed and evaluated by City staff, including the Director of Public Works/Facilities, and will be ranked based on the following criteria:

1. Comprehension of the Request for Proposals (Max Score: 15 Points) This relates to the Proposer's basic understanding of the City's requested services and Proposer's ability to articulate a concise description of the role of the requested services.

2. Qualifications of Proposer (Max Score: 45 Points)
• Experience of the firm
• Staffing and resources
• Qualifications and experience of proposed personnel
• Ability to provide specialized services
• Familiarity with federal, State and regional/local agency requirements.

3. Proposal Cost (Max Score: 30 Points)
This relates to Proposer's cost to provide the requested medical taxi services. 18

4. References (Max Score: 10 Points)
This relates to the reputation and quality of past work performed by the Proposer based on municipal and other professional references.

If further clarifications or negotiations are required, on -site or virtual interviews may be conducted. Participation in these interviews will be at the expense of the Proposer. The interview panel will be made up of staff members or representatives from the City. Recommendations will be provided to the City Council for final selection and award. Proposals failing to provide sufficient information and assurances of performance to adequately assess each category of the required services and/or failing to comply with the requirements and conditions of this RFP may not be given further consideration.

Factors such as, but not limited to, any of the following may be considered just cause to disqualify a response to the RFP without further consideration:
• Evidence of collusion, directly or indirectly, among Contractors with regard to the amount, terms, or conditions of this proposal;
• Any attempt to improperly influence any member of the selection staff or City Council members;
• Existence of any lawsuit, unresolved contractual claim or dispute between Contractor and the City;
• Evidence of incorrect information submitted as part of the RFP; • Evidence of Contractor's inability to successfully complete the responsibilities and obligations of the proposed scope of work; and
• Contractor's default under any agreement, which results in termination of the Contract Services Agreement.

Each proposal will be considered along with those of other responding Contractors, with respect to ability to perform effectively and efficiently those Scope of Work outlined in Section V, above.

The successful Contractor shall not discriminate, in any way, against any person based on race, sex, color, age, religion, sexual orientation, actual or perceived gender identity, disability, ethnicity, or national origin, or any other protected classification in connection with or related to the performance of the Contract Services Agreement.

Close coordination with the City is required to ensure that all requirements will be met. The City reserves the right to withdraw this RFP at any time without any prior notice. Further, the City makes no representations that any Contract Services Agreement will be awarded to any Contractor responding to this RFP. The City expressly reserves the right to postpone reviewing 19

the proposals for its own convenience and to reject any or all proposals responding to this RFP without indicating any reasons for such rejection(s).
20

ATTACHMENT "A"

PROPOSAL PRICE SHEET
21

PROPOSAL PRICE SHEET
FROM:

Name of Proposer
To furnish the Medical Taxi services described in this proposal, the Proposer would charge the prices given below. Please complete this form or in an attachment, and sign and date this form and any amending document.
(1) Flag Drop, per Trip: $
(2) Per Mile: $
(3) Per minute or other time period: (Prices are to be mileage -based only.) (4) Transaction Tracking Software: (Transaction Fee Per or Monthly Minimum) (5) Administrative Overhead: % of Net Charges charged to City of Bell Gardens where Net Charges are defined as the total Trip charges net of collected revenues. (5) To encourage Shared Rides, persons who are picked up at the same origin and delivered to the same destination in the same taxicab may ride for a single Fare per taxicab. (As well as encouraging ridesharing, this provision ensures that aides to the disabled will ride free of charge.) (6) An "Incremental Shared Ride," where one taxicab picks up joint travelers successively and delivers them to the same or successive destinations, shall be billed to the City as a single Trip from the point where the first rider is picked up to the point where the last rider is dropped off. Each rider shall pay a full individual Fare. All Fares collected in this Incremental Shared Ride will be deducted from the gross charge to the city.
(7) Other charges (please describe):

The undersigned certifies that the foregoing prices are valid for ninety (90) days from the proposal due date, and that these will be the prices maintained throughout the term of the Contract Services Agreement.

Name, Title Date
22

ATTACHMENT "B"

ACKNOWLEDGEMENT OF CITY'S STANDARD FORM OF AGREEMENT
23

ACKNOWLEDGEMENT OF CITY'S STANTARD FORM OF AGREEMENT
I, the undersigned, certify that I, [insert name] am the [insert title], of [insert firm name],
the party making the proposal for award of a Contract Services Agreement for Medical Taxi Program Services, ("Proposer") and, on behalf of the Proposer, hereby:

Accept City's Standard Form of Agreement — check on box.

As is, without qualifications or modifications.

As modified by attachment. [Proposer to provide]
I certify that I am authorized to sign this Consent Form on behalf of Proposer.

Executed this day of
Signature of Officer Printed/Typed Name of Officer
Title of Officer
, 2025 in , California.
24

ATTACHMENT "C"

SAMPLE CONTRACT SERVICES AGREEMENT
25

2025

CONTRACT SERVICES AGREEMENT
(Contractor: 4
(Nature of Engagement \
THIS CONTRACT SERVICES AGREEMENT (hereinafter, "Agreement") is made and entered into this day of 2025 (hereinafter, the
"Effective Date") by and between the CITY OF BELL GARDENS, a municipal corporation (hereinafter, "CITY") and (hereinafter, "CONTRACTOR"). For the purposes of this Agreement, CITY and CONTRACTOR may be referred to collectively by the capitalized term "Parties." The capitalized term "Party" may refer to CITY or CONTRACTOR interchangeably.

RECITALS
WHEREAS, CITY is a municipal corporation organized under the laws of the State of California, with power to contract for services necessary to achieve its purpose; and WHEREAS, CITY requires qualified and experienced
and
WHEREAS, CITY staff has determined that CONTRACTOR possess the skills, experience and expertise required to competently provide the services and tasks contemplated under this Agreement; and
WHEREAS, the execution of this A reement was approved by the Bell Gardens City Council at its Regular Meeting of .

NOW, THEREFORE, for and in consideration of the mutual covenants and conditions herein contained, CITY and CONTRACTOR agree as follows:

SECTION 1. SCOPE OF WORK.

A. Subject to the terms and conditions of this Agreement, CONTRACTOR agrees to provide CITY . The various tasks and related
services to be performed b CONTRACTOR are more specifically described in the CITY's y {Y" (hereinafter the "CITY RFP") dated
AU� 34 and the written proposal of CONTRACTOR entitled
" (hereinafter, the "CONTRACTOR PROPOSAL").

The CITY RFP and the CONTRACTOR PROPOSAL are attached and incorporated hereto as Exhibit "A" and "B" respectively. The term "Scope of Work" shall be a collective reference to the CITY RFP and the CONTRACTOR PROPOSAL. The capitalized term "Work" shall be a collective reference to all the various services and tasks referenced in the Scope of Work. In the event of any conflict or inconsistency between the provisions of the document entitled CITY RFP and the provisions of the document entitled CONTRACTOR PROPOSAL, the requirements of the document entitled CITY RFP shall govern and control but only to the extent of the conflict or inconsistency and no further. In the event of any conflict or inconsistency between the provisions of the Scope of Work and the

provisions of this Agreement to which the Scope of Work is attached, the provisions of this Agreement shall govern and control but only to the extent of the conflict or inconsistency and no further.

B. CONTRACTOR shall provide all labor, materials, tools, supplies, equipment, services, tasks and incidental and customary work necessary to competently perform and timely complete the Work. CONTRACTOR shall perform the Work in accordance with the terms and conditions of this Agreement and in accordance with such other written or verbal directives as may be issued by CITY.

C. By executing this Agreement, CONTRACTOR warrants that CONTRACTOR: (i) has thoroughly investigated and considered the nature of the work, services and tasks to be performed under this Agreement; (ii) has carefully considered how the Work should be performed; and (iii) fully understands the facilities, difficulties, and restrictions attending performance of the services under this Agreement.

CONTRACTOR warrants that it will inspect any location where the Work is to be performed and acquaint itself with the conditions of the location prior to commencing any of the Work requested by CITY. Should the CONTRACTOR discover any latent or unknown conditions which will materially affect the performance of the services hereunder, CONTRACTOR shall immediately inform the CITY of such fact and shall not proceed, except at CONTRACTOR's risk until written instructions are received from the City Representative as defined herein.

D. In the event CONTRACTOR ceases to perform the Work agreed to under this Agreement or otherwise abandons any undertaking contemplated herein prior to completion and acceptance of the Work, CONTRACTOR shall deliver to CITY immediately and without delay, all materials, records and other work product prepared or obtained by CONTRACTOR in the performance of this Agreement.

Furthermore, CONTRACTOR shall only be compensated for the reasonable value of the services, tasks and other work performed up to the time of cessation or abandonment, less a deduction for any damages, costs or additional expenses which CITY may incur as a result of CONTRACTOR's cessation or abandonment.

SECTION 2. TERM.

A.

B.

C.

D.

This Agreement shall have a term of I O years commencing from the Effective Date through (hereinafter, the "Term"). The Term of the Agreement may be extended by the CITY subject to its same terms and conditions for a maximum of two (2) one-year extensions, provided the CITY issues written notice of its intent to extend the Term of the Agreement prior to the expiration of the initial Term.

Nothing in this Section shall operate to prohibit or otherwise restrict the CITY's ability to terminate this Agreement at any time for convenience or for cause.

CONTRACTOR shall perform the Work continuously and with due diligence.

CONTRACTOR shall cooperate with CITY and in no manner interfere with the Work of CITY, its employees or other consultants, contractors or agents.

CONTRACTOR shall not claim or be entitled to receive any compensation or 2

damage because of the failure of CONTRACTOR, or its subcontractors, to have related services or tasks completed in a timely manner.

E. CONTRACTOR shall at all times enforce strict discipline and good order among CONTRACTOR's employees.

F. CONTRACTOR, at its sole expense, shall pay all sales, consumer, use or other similar taxes required by law.

SECTION 3. PROSECUTION OF WORK.

A. CONTRACTOR shall perform the Work contemplatedunder this Agreement on an as -needed, as requested basis. Nothing in this Agreement shall be construed to grant CONTRACTOR the exclusive right to perform any of the types of services or tasks contemplated under this Agreement nor shall anything in this Agreement be construed to entitle CONTRACTOR to the receipt of any sums under this Agreement, except to the extent CITY requests the performance of any Work in the manner described below and such Work is in fact performed and completed by CONTRACTOR and accepted by CITY. CITY requests for the performance of specific services or tasks contemplated under this Agreement shall be made in the form of a written work order(s) issued by the City Representative (each such written request hereinafter referred to as a "Work Order"). Each Work Order shall include the following information:

1. A detailed description of the specific services or tasks requested;

2. The location of where the particular services or tasks are to be performed, if applicable;

3. A not -to -exceed budget for performing the services or tasks;

4. A timeline for completing the requested services or tasks;

5. Any other information CITY deems necessary and relevant to the requested services or tasks; and
The signature of the City Representative, confirming that the services or asks have been authorized by the City Representative.

B. CONTRACTOR shall perform no Work under this Agreement without a written request from the City Representative, containing the information set forth in Section 3(A), above.

C. Time is of the essence in the performance of Work under this Agreement, and in the absence of a specific schedule or other instructions from the City Representative, CONTRACTOR shall begin and complete performance of the Work to completion in a timely and a diligently manner as possible.

SECTION 4. COMPENSATION.

A. CONTRACTOR shall perform all the Work in accordance with the rates set forth in the CONTRACTOR PROPOSAL.

B. CONTRACTOR's total compensation durin the Term of this Agreement shall not exceed the annual sum of I) (hereinafter, the
3

"Annual Not -to -Exceed Sum"). CONTRACTOR further agrees that the Annual Not - to -Exceed Sum is inclusive of compensation for all labor, materials, tools, supplies, equipment, services, tasks and incidental and customary work necessary to competently perform and timely complete the Work. CONTRACTOR shall have no right or entitlement to any overage contingency sums authorized by the City Council unless the City Representative authorizes the expenditure of such overage contingency funds in writing in the City Representative's sole and absolute discretion.

C. The Annual Not -to -Exceed Sum will be paid to CONTRACTOR in monthly increments as the Work is completed. Following the conclusion of each calendar month, CONTRACTOR will submit to CITY an itemized invoice indicating the work performed and the tasks completed during the recently concluded calendar month, including the Work and tasks performed and the reimbursable out-of-pocket expenses incurred. If the amount of CONTRACTOR's compensation includes hours worked by CONTRACTOR's personnel, the invoice shall indicate the number of hours worked in connection with the specific service or task requested, the persons responsible for performing the Work, the rate of compensation at which such services and tasks were performed, the subtotal for each task and service performed and a grand total for all services performed. Within thirty (30) calendar days of receipt of each invoice, CITY shall notify CONTRACTOR in writing of any disputed amounts included in the invoice. Within forty-five (45) calendar days of receipt of each invoice, CITY shall pay all undisputed amounts included on the invoice. CITY shall not withhold applicable taxes or other authorized deductions from payments made to CONTRACTOR.

SECTION 5. STANDARD OF CARE.

A. CONTRACTOR represents, acknowledges and agrees as follows:

CONTRACTOR shall perform all work skillfully, competently and to the highest standards applicable to the CONTRACTOR's field;

2. CONTRACTOR represents all personnel assigned to perform the Work for CITY under this Agreement shall possess the skill, training, and experience necessary to competently perform the Work and shall at all times possess and maintain all licenses, certifications and/or qualifications necessary to perform the Work;

3. CONTRACTOR shall perform all work in a manner reasonably satisfactory to the CITY;

4. CONTRACTOR shall comply with all applicable federal, state and local laws and regulations, including the conflict of interest provisions of Government Code Section 1090 and the Political Reform Act (Government Code Section 81000 et seq.). CONTRACTOR's compliance with applicable laws will include, without limitation, compliance with all applicable CaI/OSHA requirements and applicable regulations of the Federal Department of Housing and Urbanization;
4

5. CONTRACTOR understands the nature and scope of the Work to be performed under this Agreement as well as any and all schedules of performance;

6. In the performance of this Agreement, CONTRACTOR shall supply and deploy personnel, equipment, tools, and materials necessary, in the reasonable opinion of CITY, to perform all Work in compliance with the standard of care set forth in this Section and to time complete all Work as specified by the Scope of Work or other written order;

7. All of CONTRACTOR's employees and agents (including but not limited to CONTRACTOR's subcontractors and subconsultants) possess all licenses, permits, certificates, qualifications and approvals of whatever nature that are legally required to perform the tasks and services contemplated under this Agreement and all such licenses, permits, certificates, qualifications and approvals shall be maintained throughout the term of this Agreement; and

8. CONTRACTOR shall perform, at CONTRACTOR's sole cost and expense, any tasks necessary to correct any errors or omissions caused by CONTRACTOR's failure to comply with the standard of care set forth in this Section or by any like failure on the part of CONTRACTOR's employees, agents, contractors, subcontractors and subconsultants. Such effort by CONTRACTOR to correct any errors or omissions shall be commenced immediately upon their discovery by either Party and shall be completed within seven (7) calendars days from the date of discovery or such other extended period of time authorized by the City Representative in writing in the City Representative's sole and absolute discretion.

B. The Parties acknowledge and agree that CONTRACTOR shall perform, at CONTRACTOR's own cost and expense and without any reimbursement from CITY, any services or tasks necessary to correct any errors or omissions caused by CONTRACTOR's failure to comply with the standard of care set forth under this Section or by any like failure on the part of CONTRACTOR's employees, agents, contractors, subcontractors and subconsultants. Such effort by CONTRACTOR to correct any errors or omissions shall be commenced immediately upon their discovery by either Party and shall be completed within seven (7) calendars days from the date of discovery or such other extended period of time authorized by the City Representative in writing and absolute discretion. The Parties acknowledge and agree that CONTRACTOR's acceptance of any work performed by CONTRACTOR or on CONTRACTOR's behalf shall not constitute a release of any deficiency or delay in performance. The Parties further acknowledge, understand and agree that CONTRACTOR has relied upon the foregoing representations of CONTRACTOR, including but not limited to the representation that CONTRACTOR possesses the skills, training, knowledge and experience necessary to perform the Work in a skillful and competent manner equivalent to, the standard of performance generally recognized as being employed by professionals performing the same type of work and services in the State of California.
5

SECTION 6. REPRESENTATIVES.

A. City Representative. For the purposes of this Agreement, the contract administrator and CITY's representative shall be \ n\
(hereinafter, the "City Representative"). It shall be CONTRACTOR's responsibility to assure that the City Representative is kept informed of the progress of the performance of the services, and CONTRACTOR shall refer any decisions which must be made by CITY to the City Representative. Unless otherwise specified herein, any approval of CITY required hereunder shall mean the approval of the City Representative.

B. Contractor Re resentative. For the purposes of this Agreement, VNANI NO, is hereby designated as the principal and representative of CONTRACTOR authorized to act on its behalf with respect to CONTRACTOR's performance under this Agreement and to make all decisions in connection therewith (hereinafter, the "Contractor Representative"). Notice to the Contractor Representative whether written or verbal shall constitute notice to CONTRACTOR.

The Contractor's Representative shall supervise and direct the Work, using their best skill and attention, and shall be responsible for all means, methods, techniques, sequences, and procedures and for the satisfactory coordination of all portions of the Services under this Agreemen
SECTION 7. CONTRACTOR'S PERSONNEL.

A. CONTRACTOR represents that it has, or will secure at its own expense, all personnel required to perform the Work and all other services and tasks necessary for CONTRACTOR to competently and timely complete the improvements contemplated under this Agreement. All Work, services and tasks will be performed under CONTRACTOR's supervision, and CONTRACTOR's personnel engaged in the performance of the work, services and tasks contemplated under this Agreement shall possess the qualifications, permits and licenses required by applicable law to perform such work, services and tasks.

B. CONTRACTOR shall obtain at its sole cost and expense such licenses, permits, and approvals as may be required by law for the performance of the Work.

CONTRACTOR shall have the sole obligation to pay for any fees, assessments and taxes, plus applicable penalties and interest, which may be imposed by law and arise from or are necessary for the CONTRACTOR's performance of the Work, and shall indemnify, defend and hold harmless CITY against any such fees, assessments, taxes, penalties, or interest levied, assessed, or imposed against CITY hereunder.

C. CONTRACTOR shall be solely responsible for the satisfactory work performance of all personnel engaged in performing the Work.

D. In the event that CITY, in its sole reasonable discretion, at any time during the term of this Agreement, desires the removal of any person or persons assigned by CONTRACTOR to perform services pursuant to this Agreement, CONTRACTOR shall remove any such person immediately upon receiving notice from CITY of the desire of CITY for the removal of such person or persons. 6

E. CONTRACTOR shall be responsible for payment of all employees' and subconsultants' wages and benefits and shall comply with all requirements pertaining to employer's liability, workers' compensation, unemployment insurance, and Social Security.

F. CONTRACTOR shall obtain and maintain during the Agreement term all necessary licenses, permits and certificates required by law for the performance of the Work contemplated under this Agreement.

SECTION 8. SUBSTITUTION OF KEY PERSONNEL. CONTRACTOR has represented to CITY that certain key personnel will perform and coordinate the Work under this Agreement. Should one or more of such personnel become unavailable, CONTRACTOR may substitute other personnel of at least equal competence upon written approval of CITY. In the event that CITY and CONTRACTOR cannot agree as to the substitution of key personnel, CITY shall be entitled to terminate this Agreement for cause. As discussed below, any personnel who fail or refuse to perform the Work in a manner acceptable to the CITY, or who are determined by the CITY to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project or a threat to the safety of persons or property, shall be promptly removed from the Project by the CONTRACTOR at the request of the CITY.

SECTION 9. PREVAILING WAGES AND GENERAL LABOR COMPLIANCE AND REPORTING.

A. CONTRACTOR and any subcontractor performing or contracting any portion of the Work shall comply with all applicable provisions of the California Labor Code for all workers, laborers and mechanics of all crafts, classifications or types, including, but necessarily limited to the following:
n accordance with California Labor Code Section 1810, eight (8) hours of labor n performance of the Work shall constitute a legal day's work under this Contract. CONTRACTOR and any subcontractor shall pay workers overtime pay (not less than 1 1/2 times the base rate of pay) as required by California Labor Code Section 1815. CONTRACTOR and any subcontractor shall, as a penalty to the CITY, forfeit twenty-five dollars ($25) for each worker employed in the execution of the contract by the respective contractor or subcontractor for each calendar day during which the worker is required or permitted to work more than 8 hours in any one calendar day and 40 hours in any one calendar week in violation to the provisions of Article 3 of Chapter 1 of Part 7, Division 2 of the California Labor Code, which is incorporated by this reference as though fully set forth herein.

2. Pursuant to the provisions of California Labor Code, Sections 1770 et. seq., CONTRACTOR and any subcontractor under CONTRACTOR shall pay not less than the prevailing rate of per diem wages as determined by the Director of the California Department of Industrial Relations. Pursuant to the provisions of California Labor Code Section 1773.2, CONTRACTOR is hereby advised that copies of the prevailing rate of per diem wages and a general prevailing rate for holidays, Saturdays and Sundays and overtime work in the locality in 7

which the work is to be performed for each craft, classification, or type of worker required to execute the Contract, are on file at the Public Works Yard, which copies shall be made available to any interested party on request.

CONTRACTOR shall post a copy of said prevailing rate of per diem wages at each job site.

B. As required by Section 1773.1 of the California Labor Code, CONTRACTOR shall pay travel and subsistence payments to each worker needed to execute the Work, as such travel and subsistence payments are defined in the applicable collective bargaining agreements filed in accordance with this Section.

C. To establish such travel and subsistence payments, the representative of any craft, classification, or type of workman needed toexecute the contracts shall file with the Department of Industrial Relations fully executed copies of collective bargaining agreements for the particular craft, classification or type of work involved. Such agreements shall be filed within ten (10) days after their execution and thereafter shall establish such travel and payments.

D. CONTRACTOR shall comply with the provisions of Section 1775 of the California Labor Code and shall, as a penalty to CITY, forfeit up to fifty dollars ($50) for each calendar day, or portion thereof, for each worker paid less than the prevailing rate of per diem wages for each craft, classification, or type of worker needed to execute the contract. CONTRACTOR shall pay each worker an amount equal to the difference between the prevailing wage rates and the amount paid worker for each calendar day or portion thereof for which a worker was paid less than the prevailing wage rate. CONTRACTOR is required to pay all applicable penalties and back wages in the event of violation of prevailing wage law, and CONTRACTOR and any subcontractor shall fully comply with California Labor Code Section 1775, which is incorporated by this reference as though fully set forth herein.

E. CONTRACTOR and any subcontractor shall maintain and make available for inspection payroll records as, required by Labor Code Section 1776, which is incorporated by this reference as though fully set forth herein. CONTRACTOR is responsible for ensuring compliance with Labor Code Section 1776 and shall keep accurate payroll records containing all such information as maybe called for under Labor Code Section 1776 and other applicable provisions of State law.

F CONTRACTOR and any subcontractors shall, when they employ any person in any apprenticeable craft or trade, apply to the joint apprenticeship committee administering the apprenticeship standards of the craft or trade in the area of the work site for a certificate approving CONTRACTOR or subcontractor under the apprenticeship standards for the employment and training of apprentices in the area or industry affected; and shall comply with all other requirements of Section 1777.5 of the California Labor Code, which is incorporated by this reference as though fully set forth herein. The responsibility of compliance with California Labor Code Section 1777.5 during the performance of this contract rests with CONTRACTOR. Pursuant to California Labor Code Section 1777.7, in the event CONTRACTOR knowingly fails to comply with the provisions of California Labor Code Section 1777.5, civil penalties will be assessed. CONTRACTOR shall also 8

be subject to California Labor Code Section 1777.1.

G. In accordance with the provisions of Article 5, Chapter 1, Part 7, Division 2 (commencing with Section 1860), and Chapter 4, Part 1, Division 4 (commencing with Section 3700) of the California Labor Code, CONTRACTOR is required to secure the payment of compensation to its employees and for that purpose obtain and keep in effect adequate Workers' Compensation Insurance and Employers Liability Insurance. If CONTRACTOR, in the sole discretion of the CITY satisfies the CITY of the responsibility and capacity under the applicable Workers' Compensation Laws, if any, to act as self -insurer, CONTRACTOR may so act, and in such case, the insurance required by this paragraph need not be provided.

CONTRACTOR is advised of the provisions of Section 3700 of the California Labor Code, which requires every employer to be insured against liability for Workers' Compensation or to undertake self-insurance in accordance with the provisions of that Code and shall comply with such provisions and have Employer's General Liability limits of $1,000,000 per accident before commencing the performance of the Work of this Contract. The Notice to Proceed with the Work under this Contract will not be issued, and CONTRACTOR shall not commence the Work, until CONTRACTOR submits written evidence that it has obtained full Workers' Compensation Insurance coverage for all persons whom it employs or may employ in carrying out the Work under this Contract. This insurance shall be in accordance with the requirements of the most current and applicable state Workers' Compensation Insurance Laws. In accordance with the provisions of Section 1861 of the California Labor Code, CONTRACTOR in signing this Contract certifies to the CITY as true the following statement: "I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for Workers' Compensation or to undertake self-insurance in accordance with the provisions of that Code, and I will comply with such provisions before commencing the performance of the Work of this contract." A subcontractor is not allowed to commence the Work on the project until verification of Workers' Compensation Insurance coverage has been obtained and verified by CONTRACTOR and submitted to the Public Work's Director for the CITY's review and records.

H. In accordance with the provisions of Section 1727 of the California Labor Code, the CITY, before making payment to CONTRACTOR of money due under a contract for public work, shall withhold and retain therefrom all amounts required to satisfy any civil wage and penalty assessment issued by the Labor Commissioner, along with the terms of Chapter 1, Part 7, Division 2 of the California Labor Code (commencing with Section 1720). But no sum shall be withheld, retained or forfeited, except from the final payment, without a full investigation by either the Division of Labor Standards Enforcement or by the CITY.

SECTION 10. PROHIBITED INTERESTS. CONTRACTOR warrants, represents and maintains that it has not employed nor retained any company or person, other than a bona fide employee working solely for CONTRACTOR, to solicit or secure this Agreement. Further, CONTRACTOR warrants and represents that it has not paid nor has it agreed to pay any company or person, other than a bona fide employee working solely for CONTRACTOR, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. 9

For breach or violation of this warranty, CITY shall have the absolute and unfettered right to rescind this Agreement without liability or penalty. For the term of this Agreement, no member, officer or employee of CITY, during the term of his or her service with CITY, shall have any direct interest in this Agreement, or obtain any present or anticipated material benefit arising therefrom.

SECTION 11. INDEPENDENT CONTRACTOR.

A.

All acts of CONTRACTOR, its agents, officers, subcontractors and employees and all others acting on behalf of CONTRACTOR relating to the performance of this Agreement, shall be performed as independent contractors and not as agents, officers, or employees of CITY. CONTRACTOR, by virtue of this Agreement, has no authority to bind or incur any obligation on behalf of CITY. CONTRACTOR has no authority or responsibility to exercise any rights or power vested in CITY. No agent, officer, or employee of CITY is to be considered an employee of CONTRACTOR. It is understood by both CONTRACTOR and CITY that this Agreement shall not, under any circumstances, be construed or considered to create an employer -employee relationship or a joint venture.

B. CONTRACTOR, its agents, officers, subcontractors and employees are and, at all times during the Term of this Agreement, shall represent and conduct themselves as independent contractors and not as employees of CITY.

C. CONTRACTOR shall determine the method, details and means of performing the Work. CONTRACTOR shall be responsible to CITY only for the requirements and results specified in this Agreement and, except as expressly provided in this Agreement, shall not be subjected to CITY's control with respect to the physical action or activities of the CONTRACTOR in fulfillment of this Agreement.

CONTRACTOR has control over the manner and means of performing the services under this Agreement. CONTRACTOR is permitted to provide services to others during, the same period as it provides services to CITY under this Agreement. If necessary, CONTRACTOR has the responsibility for employing other persons or firms to assist CONTRACTOR in fulfilling the terms and obligations under this Agreement.

If in the performance of this Agreement any third persons are employed by CONTRACTOR, such persons shall be entirely and exclusively under the direction, supervision, and control of CONTRACTOR. All terms of employment including hours, wages, working conditions, discipline, hiring, and discharging or any other term of employment or requirement of law shall be determined by the CONTRACTOR.

D.

E.

F.

It is understood and agreed that as an independent contractor and not an employee of CITY neither the CONTRACTOR nor CONTRACTOR'S assigned personnel shall have any entitlement as a CITY employee, right to act on behalf of CITY in any capacity whatsoever as an agent, or to bind CITY to any obligation whatsoever.

As an independent contractor, CONTRACTOR hereby indemnifies and holds CITY harmless from any and all claims that may be made against CITY based upon any 10

contention by any third party that an employer -employee relationship exists by reason of this Agreement.

SECTION 12. CONFLICTS OF INTEREST. CONTRACTOR hereby warrants for itself, its employees, and subcontractors that those persons presently have no interest and shall not obtain any interest, direct or indirect, which would conflict in any manner with the performance of the services contemplated by this Agreement. No person having such conflicting interest shall be employed by or associated with CONTRACTOR in connection with this project. CONTRACTOR hereby warrants for itself, its employees, and subcontractors that no such person shall engage in any conduct which would constitute a conflict of interest under any CITY ordinance, state law or federal statute.

CONTRACTOR agrees that a clause substantially similar to this Section shall be incorporated into any sub -contract that CONTRACTOR executes in connection with the performance of this Agreement.

SECTION 13. NON-DISCRIMINATION. During the performance of this Agreement, CONTRACTOR and its subcontractors shall not unlawfully discriminate against any employee or applicant for employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, reproductive health decision making or military and veteran status.

CONTRACTOR and subcontractors shall ensure that the evaluation and treatment of their employees and applicants for employment are free of such discrimination.

CONTRACTOR and subcontractors shall comply with the provisions of the Fair Employment and Housing Act (Gov. Code, Section 12900 et seq.). The applicable regulations of the Fair Employment and Housing Act, set forth in Part 2.8, Division 3, of Title 2 of the Government Code are incorporated into this Contract by reference and made a part hereof as if set forth in full. CONTRACTOR and its subcontractors shall give written notice of their obligations under this clause to labor organizations with which they have a collective bargaining or other agreement. This CONTRACTOR shall include the nondiscrimination and compliance provisions of this clause in all subcontracts to perform the Work under this Agreement.

SECTION .°' 14. INDEMNIFICATION
A. To the fullest extent permitted by law, CONTRACTOR hereby agrees, at its sole cost and expense, to defend, protect, indemnify, and hold harmless CITY and CITY's elected and appointed officials, officers, attorneys, agents, employees, volunteers, successors, and assigns (collectively "Indemnitees") from and against any and all damages, costs, expenses, liabilities, claims, demands, causes of action, proceedings, expenses, judgments, penalties, liens, and losses of any nature whatsoever, including fees of accountants, attorneys, or other professionals and all costs associated therewith (collectively "Liabilities"), arising or claimed to arise, directly or indirectly, out of, in connection with, resulting from, or related to any act, failure to act, error, or omission of CONTRACTOR or any of CONTRACTOR's officers, agents, servants, employees, subcontractors, materialmen, suppliers or their officers, agents, servants or employees, arising or claimed to arise, directly or indirectly, out of, in connection with, resulting from, or related to this Agreement and the performance or failure to perform any term, provision, covenant, or condition of the Agreement, including this indemnity 11

provision. This indemnity provision is effective regardless of any prior, concurrent, or subsequent active or passive negligence by CONTRACTOR and shall operate to fully indemnify Indemnitees against any such negligence. This indemnity provision shall survive the termination of the Agreement and is in addition to any other rights or remedies which Indemnitees may have under the law or elsewhere under this Agreement. Payment is not required as a condition precedent to an Indemnitee's right to recover under this indemnity provision, and an entry of judgment against any one or more of the Indemnitees shall be conclusive in favor of the Indemnitees' right to recover under this indemnity provision.

CONTRACTOR shall pay Indemnitees for any attorney's fees and costs incurred in enforcing this indemnification provision. Notwithstanding the foregoing, nothing in this instrument shall be construed to encompass (a) Indemnitees' sole negligence or willful misconduct to the limited extent that the underlying Agreement is subject to Civil Code § 2782(a), or (b) the contracting public agency's active negligence to the limited extent that the underlying Agreement is subject to Civil Code § 2782(b). This indemnity is effective without reference to the existence or applicability of any insurance coverage(s) which may have been required under the Agreement or any additional insured endorsements which may extend to Indemnitees. Accountants, attorneys, or other professionals employed by Indemnitor to defend Indemnitees shall be selected by lndemnitees.

CONTRACTOR, on behalf of itself and all parties claiming under or through it, hereby waives all rights of subrogation and contribution against the Indemnitees, while acting within the scope of their duties, from all claims, losses and liabilities arising out of or incident to activities or operations performed by or on behalf of the Indemnitor regardless of any prior, concurrent, or subsequent active or passive negligence by the lndemnitees.

B. CONTRACTOR's obligations under this or any other provision of this Agreement will not be limited by the provisions of any workers compensation act or similar act.

CONTRACTOR expressly waives its statutory immunity under such statutes or laws as to the Indemnities.

C. CONTRACTOR agrees to obtain executed indemnity agreements with provisions identical to those in this Section from each and every subcontractor or any other person or entity involved by, for, with or on behalf of CONTRACTOR in the performance of this Agreement. In the event CONTRACTOR fails to obtain such indemnity obligations for the benefit of CITY, CONTRACTOR agrees to be fully responsible and indemnify, hold harmless and defend CITY, its officers, agents, employees and volunteers from and against any and all claims and losses, costs or expenses for any damage due to death or injury to any person and injury to any property resulting from any alleged, intentional, reckless, negligent or otherwise wrongful acts, errors or omissions of CONTRACTOR or any of its officers, employees, servants, agents, subcontractors, volunteers or any other person or entity involved by, for, with or on behalf of CONTRACTOR in the performance of this Agreement. Such costs and expenses shall include reasonable attorneys' fees incurred by counsel of CITY's choice.

D. CITY does not, and shall not; waive any rights that it may possess against CONTRACTOR because of the acceptance by CITY, or the deposit with CITY, of any insurance policy or certificate required pursuant to this Agreement. This hold 12

harmless and indemnification provision shall apply regardless of whether or not any insurance policies are determined to be applicable to the claim, demand, damage, liability, loss, cost or expense. CONTRACTOR agrees that CONTRACTOR's covenant under this Section shall survive the termination of this Agreement.

E. CONTRACTOR shall fully comply with the workers' compensation laws regarding CONTRACTOR and CONTRACTOR's employees. CONTRACTOR further agrees to indemnify and hold CITY harmless from any failure of CONTRACTOR to comply with applicable workers' compensation laws. CITY shall have the right to offset against the amount of any fees due to CONTRACTOR under this Agreement any amount due to CITY from CONTRACTOR as a result of CONTRACTOR's failure to promptly pay to CITY any reimbursement or indemnification arising under this Section.

SECTION 15. INSURANCE.

A. CONTRACTOR shall at all times during the term of this Agreement carry, maintain, and keep in full force and effect, insurance as follows:

1. General liability insurance. CONTRACTOR shall maintain commercial general liability insurance with coverage at least as broad as Insurance Services Office form CG 00 01, in an amount not less than One Million Dollars ($1,000,000) per occurrence, Two Million Dollars ($2,000,000) general aggregate, for bodily injury, personal injury, and property damage. The policy must include contractual liability that has not been amended. Any endorsement restricting standard ISO "insured contract" language will not be accepted.

2. Automobile liability insurance. CONTRACTOR shall maintain automobile insurance at least as broad as Insurance Services Office form CA 00 01 covering bodily injury and property damage for all activities of the CONTRACTOR arising out of or in connection with Work to be performed under this Agreement, including coverage for any owned, hired, non -owned, or rented vehicles, in an amount not less than One Million Dollars ($1,000,000) combined single limit for each accident.

3. Worker's Compensation insurance as required by the State of California and Employer's Liability Insurance (with limits of at least One Million Dollars ($1,000,000)).

4. Umbrella or excess liability insurance. CONTRACTOR shall obtain and maintain an umbrella liability insurance policy with limits that will provide bodily injury, personal injury, and property damage liability coverage, including commercial general liability, automobile liability, and employer's liability. Such policy or policies shall include the following terms and conditions:
a. A drop -down feature requiring the policy to respond if any primary insurance that would otherwise have applied proves to be uncollectible in whole or in part for any reason, other than bankruptcy or insolvency of said primary insurer;
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b. "Pay on behalf of" wording as opposed to "reimbursement"; and c. Concurrency of effective dates with primary policies.

Should CONTRACTOR obtain and maintain an excess liability policy, such policy shall be excess over commercial general liability, automobile liability, and employer's liability policies. Such policy or policies shall include wording that the excess liability policy follows the terms and conditions of the underlying policies.

B. CONTRACTOR shall require each of its sub -consultants or sub -contractors to maintain insurance coverage that meets all of the requirements of this Agreement.

C. All insurance policies shall be issued by an insurance company currently authorized by the Insurance Commissioner to transact business of insurance or is on the List of Approved Surplus Line Insurers in the State of California, with an assigned policyholders' Rating of A- (or higher) and Financial Size Category Class VII (or larger) in accordance with the latest edition of Best's Key Rating Guide, unless otherwise approved by the Agency's Risk Manager.

D. CONTRACTOR agrees that if it does not keep the insurance required in this Agreement in full force and effect, CITY may either immediately terminate this Agreement or, if insurance is available at a reasonable cost, CITY may take out the necessary insurance and pay, at CONTRACTOR'S expense, the premium thereon.

E. Prior to commencement of Work under this Agreement, CONTRACTOR shall file with CITY's Risk Manager a certificate or certificates of insurance showing that the insurance policies are in effect and satisfy the required amounts and specifications required pursuant to this Agreement.

F.

CONTRACTOR shall provide proof that policies of insurance expiring during the Term of this Agreement have been renewed or replaced with other policies providing at least the same coverage. Such proof will be furnished at least two weeks prior to the expiration of the coverages.

G. The general liability and automobile policies of insurance shall contain an endorsement naming CITY, its elected officials, officers, agents, employees, attorneys, servants, volunteers, successors and assigns as additional insureds. All of the policies shall contain an endorsement providing that the policies cannot be canceled or reduced except on thirty (30) days' prior written notice to CITY.

CONTRACTOR agrees to require its insurer to modify the certificates of insurance to delete any exculpatory wording stating that failure of the insurer to mail written notice of cancellation imposes no obligation, and to delete the word "endeavor" with regard to any notice provisions.

H. All policies of Commercial General Liability and Automobile Liability insurance shall be primary and any other insurance, deductible, or self-insurance maintained by the CITY, its officials, officers, employees, agents, or volunteers shall not contribute with this primary insurance. Policies shall contain or be endorsed to contain such provisions.
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All insurance coverage maintained or procured pursuant to this Agreement shall be endorsed to waive subrogation against CITY, its elected or appointed officers, agents, officials, employees and volunteers or shall specifically allow CONTRACTOR or others providing insurance evidence in compliance with these specifications, to waive their right of recovery prior to a loss. CONTRACTOR hereby waives its own right of recovery against CITY and shall require similar written express waivers and insurance clauses from each of its subconsultants.

J. Any deductibles or self -insured retentions must be approved by CITY. At the option of CITY, CONTRACTOR shall either reduce or eliminate the deductibles or self -insured retentions with respect to CITY, or CONTRACTOR shall procure a bond guaranteeing payment of losses and expenses.

K. If CONTRACTOR is a Limited Liability Company, general liability coverage must be amended so that the Limited Liability Company and its managers, affiliates, employees, agents, and other persons necessary or incidental to its operation are insureds.

L. Procurement of insurance by CONTRACTOR shall not be construed as a limitation of CONTRACTOR's liability or as full performance of CONTRACTOR's duties to indemnify, hold harmless and defend under Section 14 of this Agreement.

M. In the event any policy of insurance required under this Agreement does not comply with these specifications or is canceled and not replaced immediately so as to avoid a lapse in the required coverage, CITY has the right but not the duty to obtain the insurance it deems necessary and any premium paid by CITY will be promptly reimbursed by CONTRACTOR or CITY will withhold amounts sufficient to pay premium from CONTRACTOR payments. In the alternative, CITY may cancel this Agreement effective upon notice.

N. CITY reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances.

SECTION 16. RECORDS AND INSPECTION. CONTRACTOR shall keep, and require subcontractors to keep, such books and records as shall be necessary to document the performance of the Work and enable the CITY to evaluate the performance of the Work.

The Contract Officer shall have full and free access to such books and records at all times during normal business hours of CITY, including the right to inspect, copy, audit, and make records and transcripts from such records. Such records shall be maintained for a period of four (4) years following completion of the services hereunder, and the CITY shall have access to such records in the event any audit is required.

SECTION 17. TERMINATION.

A. Termination for Convenience. CITY may immediately terminate this Agreement for convenience, without cause and without penalty or liability at any time upon the issuance of written notice to CONTRACTOR specifying the effective date of such termination. Such termination for convenience shall be made in writing signed by 15

the City Manager. CONTRACTOR may only terminate this Agreement for cause.

B. Termination for Cause. In the event either Party fails to perform any duty, obligation, service or task set forth under this Agreement (or fails to timely perform or properly perform any such duty, obligation, service or task set forth under this Agreement), an event of default (hereinafter, "Event of Default") shall occur. For all Events of Default, the Party alleging an Event of Default shall give written notice to the defaulting Party (hereinafter referred to as a "Default Notice") which shall specify: (i) the nature of the Event of Default; (ii) the action required to cure the Event of Default; (iii) a date by which the Event of Default shall be cured, which shall not be less than the applicable cure period set forth in this Section or if a cure is not reasonably possible within the applicable cure period, to begin such cure and diligently prosecute such cure to completion. The Event of Default shall constitute a breach of this Agreement if the defaulting Party fails to cure the Event of Default within the applicable cure period or any extended cure period allowed under this Agreement. An Event of Default shall include, but shall not be limited to the following: (i) CONTRACTOR's failure to fulfill or perform its obligations under this Agreement within the specified time or if no time is specified, within a reasonable time; (ii) CONTRACTOR's and/or its employees' disregard or violation of any federal, state, local law, rule, procedure or regulation; (iii) the initiation of proceedings under any bankruptcy, insolvency, receivership, reorganization, or similar legislation as relates to CONTRACTOR, whether voluntary of involuntary; (iv) CONTRACTOR's refusal or failure to perform or observe any covenant, condition, obligation or provision of this Agreement; and/or (v) CITY's discovery that a statement; representation or warranty by CONTRACTOR relating to this Agreement is false or erroneous in any material respect, including any statement, representation or warranty set forth in the Equipment Specifications.

1. CONTRACTOR shall cure the following Event of Default within the following time periods:

Within three (3) business days of CITY's issuance of a Default Notice for any failure of CONTRACTOR to timely provide CITY or CITY's employees or agentswith any information and/or written reports, documentation or work product which CONTRACTOR is obligated to provide to CITY or CITY's employees or agents under this Agreement.

Prior to the expiration of the 3 -day cure period, CONTRACTOR may submit a written request for additional time to cure the Event of Default upon a showing that CONTRACTOR has commenced efforts to cure the Event of Default and that the Event of Default cannot be reasonably cured within the 3 -day cure period. The foregoing notwithstanding, CITY shall be under no obligation to grant additional time for the cure of an Event of Default under this subsection that exceeds seven (7) calendar days from the end of the initial 3 -day cure period; or ii. Within thirty (30) calendar days of CITY's issuance of a Default Notice for any other Event of Default under this Agreement. Prior to the expiration of the 30 -day cure period, CONTRACTOR may submit a written request for additional time to cure the Event of Default upon a showing that CONTRACTOR has commenced efforts to cure the Event 16

of Default and that the Event of Default cannot be reasonably cured within the 30 -day cure period. The foregoing notwithstanding, CITY shall be under no obligation to grant additional time for the cure of an Event of Default under this subsection that exceeds thirty (30) calendar days from the end of the initial 30 -day cure period.

If an Event of Default relates to a material falsehood or misrepresentation set forth in Exhibit "B" that is not susceptible to a cure, CITY in its sole and absolute discretion may elect to treat the falsehood or misrepresentation as a breach of this Agreement or waive the falsehood or misrepresentation. The foregoing notwithstanding, the prior waiver of a falsehood or misrepresentation as an Event of Default shall not operate as a waiver or any other falsehood or misrepresentation later discovered by CITY.

2. Except as otherwise specified in this Agreement, CITY shall cure any Event of Default asserted by CONTRACTOR within thirty (30) calendar days of CONTRACTOR's issuance of a Default Notice, unless the Event of Default cannot reasonably be cured within the 30 -day cure period. Prior to the expiration of the 30 -day cure period, CITY may submit a written request for additional time to cure the Event of Default upon a showing that CITY has commenced its efforts to cure the Event of Default and that the Event of Default cannot be reasonably cured within the 30 -day cure period. The foregoing notwithstanding, an Event of Default dealing with CITY's failure to timely pay any undisputed sums to CONTRACTOR shall be cured by CITY within five (5) calendar days from the date of CONTRACTOR's Default Notice to CITY.

3. CITY, in its sole and absolute discretion, may also immediately suspend CONTRACTOR's performance under this Agreement (or the performance of any specific task or function performed by CONTRACTOR under this Agreement) pending CONTRACTOR'S cure of any Event of Default by giving CONTRACTOR written notice of CITY'sintent to suspend CONTRACTOR's performance (hereinafter, a"Suspension Notice"). CITY may issue the Suspension Notice at any time upon the occurrence of an Event of Default.

Upon such suspension, CONTRACTOR shall be compensated only for those services and tasks which have been rendered by CONTRACTOR to the reasonable satisfaction of CITY up to the effective date of the suspension. No actual or asserted breach of this Agreement on the part of CITY shall operate to prohibit or otherwise restrict CITY's ability to suspend this Agreement as provided herein.

4. No waiver of any Event of Default or breach under this Agreement shall constitute a waiver of any other or subsequent Event of Default or breach. No waiver, benefit, privilege, or service voluntarily given or performed by a Party shall give the other Party any contractual rights by custom, estoppel, or otherwise.

5. The duties and obligations imposed under this Agreement and the rights and remedies available hereunder shall be in addition to and not a limitation of any duties, obligations, rights and remedies otherwise imposed or available by law.

In addition to any other remedies available to CITY at law or under this 17

Agreement in the event of any breach of this Agreement, CITY, in its sole and absolute discretion, may also pursue any one or more of the following remedies:

Upon written notice to CONTRACTOR, the CITY may immediately terminate this Agreement in whole or in part;
ii Upon written notice to CONTRACTOR, the CITY may extend the time of performance;
iii. The CITY may proceed by appropriate court action to enforce the terms of the Agreement to recover damages for CONTRACTOR's breach of the Agreement or to terminate the Agreement; or
iv. The CITY may exercise any other available and lawful right or remedy.

CONTRACTOR shall be liable for all legal fees plus other costs and expenses that CITY incurs upon a breach of this Agreement or in the CITY's exercise of its remedies under this Agreement.

6. In the event CITY is in breach of this Agreement, CONTRACTOR's sole remedy shall be the suspension or termination of this Agreement and/or the recovery of any unpaid sums lawfully owed to CONTRACTOR under this Agreement for completed services and tasks. In no event shall CONTRACTOR be entitled to receive more than the amount that would be paid to CONTRACTOR for the full performance of the services required by this Agreement.

7. No waiver of any default or breach under this Agreement shall constitute a waiver of any other default or breach, whether of the same or other covenant, warranty, agreement, term, condition, duty or requirement contained in this Agreement. No waiver, benefit, privilege, or service voluntarily given or performed by ` a Party shall give the other Party any contractual rights by custom, estoppel, or otherwise.

SECTION 18. FORCE MAJEURE. The Term shall be extended in the event of any delays due to unforeseeable causes beyond the control of CONTRACTOR and without the fault or negligence of CONTRACTOR, including but not limited to severe weather, fires, earthquakes, floods, epidemics, quarantine restrictions, riots, strikes, freight embargoes, wars, litigation, and/or acts of any governmental agency, including the CITY, if the CONTRACTOR shall within three (3) calendar days of the commencement of such delay notify the City Representative in writing of the causes of the delay. The City Representative shall ascertain the facts and the extent of delay, and extend the time for performing the services for the period of the enforced delay when and if in the judgment of the City Representative such delay is justified. The City Representative's determination shall be final and conclusive upon the parties to this Agreement. In no event shall CONTRACTOR be entitled to recover damages against the CITY for any delay in the performance of this Agreement, however caused, CONTRACTOR'S sole remedy being extension of the Agreement pursuant to this Section.
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SECTION 19. NOTICES. Any notices, bills, invoices, or reports required by this Agreement shall be deemed received on: (a) the day of delivery if delivered by hand or overnight courier service during CONTRACTOR's and CITY's regular business hours; or (b) on the third business day following deposit in the United States mail, postage prepaid, to the addresses heretofore below, or to such other addresses as the parties may, from time to time, designate in writing.

If to CITY:

City of Bell Gardens
7100 S. Garfield Avenue
Bell Gardens, CA 90201
Attn: INSERT DEPARTMENT
Phone: 562-806-7700
If to CONTRACTOR:

Attn::,
Phone:

SECTION 20. PROHIBITION. CONTRACTOR shall not delegate, transfer, subcontract or assign its duties or rights hereunder, either in whole or in part, without CITY's prior written consent, and any attempt to do so shall be void and of no effect. CITY shall not be obligated or liable under this Agreement to any party other than CONTRACTOR.

SECTION 21. ATTORNEY FEES. In the event that CITY or CONTRACTOR commences any legal action or proceeding to enforce or interpret the provisions of this Agreement, the prevailing party shall be entitled to recover its costs of suit, including reasonable attorney's fees.

SECTION 22. ENTIRE AGREEMENT. All documents referenced as exhibits in this Agreement are hereby incorporated in this Agreement. Except as expressly provided in this Agreement or its Exhibits, in the event of any conflict or inconsistency between the express provisions of this Agreement and provisions of any document incorporated by reference, the provisions of this Agreement shall prevail and control. This instrument contains the entire Agreement between CITY and CONTRACTOR with respect to the subject matter herein. No other prior oral or written agreements are binding on the parties.

Any modification of this Agreement will be effective only if it is in writing and executed by both CITY and CONTRACTOR.

SECTION 23. GOVERNING LAW; JURISDICTION. This Agreement shall be interpreted and governed according to the laws of the State of California. In the event of litigation between the Parties, venue, without exception, shall be in the Los Angeles County Superior Court of the State of California. If, and only if, applicable law requires that all or part of any such litigation be tried exclusively in federal court, venue, without exception, shall be in the Central District of California located in the City of Los Angeles, California.

SECTION 24. SEVERABILITY. Wherever possible, each provision of this Agreement shall be interpreted in such a manner as to be valid under applicable law. If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.
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SECTION 25. CAPTIONS. The captions used in this Agreement are solely for reference and the convenience of the Parties. The captions are not a part of the Agreement, in no way bind, limit, or describe the scope or intent of any provision, and shall have no effect upon the construction or interpretation of any provision herein.

SECTION 26. EXECUTION. This Agreement may be executed in any number of counterparts, each of which shall be deemed an original, but all of which when taken together shall constitute one and the same instrument.
[SIGNATURES ON FOLLOWING PAGE]
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IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed the day and year first appearing in this Agreement, above.

CITY OF BELL GARDENS, a municipal
corporation
By:

Michael B. O'Kelly
City Manager
Date:

APPROVED AS TO FORM:

By:

Stephanie Vasquez
City Attorney
Date:
21 By:

Name:

EXHIBIT "A"

CITY RFP
22

EXHIBIT "B"

CONTRACTOR PROPOSAL
23

EXHIBIT "B"

CONTRACTOR PROPOSAL
20

City of Bell Gardens
Proposal for Operation of the City's Medical Taxi Program Submitted By:

Administrative Services Cooperative, Inc. (ASC)
2050 W 190`h Street, Suite 100
Torrance, CA 90504
Primary Contact:

Marco A. Soto
VP Public Affairs & Director of Operations
Email: zsotoC +I ellowcab,cor.

Phone: 323-972-9528
Date Submitted:

November 21, 2025
Submitted to:

City Clerk's Office
Attention: Daisy Gomez, City Clerk
Medical Taxi Program RFP Proposal
City of Bell Gardens
7100 Garfield Avenue
Bell Gardens, CA 90201
Electronically Submitted to:

Cityclerkdesk@bell ardens.con
Bin itluez( bell ns.org

TRANSMITTAL LETTER .... ..... ......... ..... . . . .............

CONFLICT OF INTEREST STATEMENT ........,.,.,,.

PROJECT UNDERSTANDING.

Scope of Services ......... ......... m...,
Service and Service Area.,,:..

Hours of Operation,...,..,....

Eligible Users ,,,,,,,,,
Registration, Identification, and MJM Transport Card .....

Reservations
Calling for a Ride ................. ......... .. .......

Lead Time in Calling for a Taxi ....,,
Response Time ..................... .........

Reservation Scheduling ........ ......_,.

Reservation Cancellation ...... ......... ,M.,.

Flag Downs ........................... .............
'Subscription Service ............. ......... .........

Pick -Up and Drop -Off Standards ..,..

Aides for the Seniors/Disabled: ,...

Guest
Service Animals ..........................

Fraud Prevention: .....,
Billing:

Dispatching
Order Taking and Dispatch
CCSI's Advanced Phone Switch
Call Taking and Order Entry Process ...........

Dispatch Process
Dispatch Technical Details ..........................

Dispatch Data Storage .................................„ .
,.f
6 1
.12`
Work Plan/Implementation Schedule ...............

Equipment

Training Programs, Drug and Alcohol Programs, Anti -Harassment Training...

Safety and Training .......,. ....,.... ......... ..... .... .....

Sensitivity Training Program ....................

NTD Reporting
Transition Plan:

MANAGEMENT AND STAFFING..._,..

Liaison................................................................ ... .....

Organization Chart and Team Identification:...

Team Identification: ..............................................................

Taxi Meters
Zapper -Proof Meters
The Vehicle Maintenance Center ,..,.,
VMC Paint Booth
.19
...I9
Preventive and Routine Vehicle Maintenance Programs Including Problem Handling .....20 Vehicle Inspection Procedures Including Problem Handling Deliverables, Data Collection, Reporting and Complaints Management Reports
Customer Satisfaction Survey and Operations Meeting:...

Accident and Incident Reports .._...... ...... ... ..... ....... ..

Customer Complaint Resolution .,.,.. ,
21 21
Criticism and Initiative ................................. ..... .... ......... ......r.. . .,...... ....,.,.. ........_.22 Responsibility of Contractor
„22
Adjustment to Service Level 22
22 .22
-23
26 .27
,27
27 27
,28
Team Description, Experience and Accomplishments .........

Dispatch Staff:. .._......

Drivers:..._..

Qualifications and Experience of the Firm .....

Pending Litigation
APPENDIX....,„
..34
,36
,37
. .,39

Attachment A — Proposal Price Sheet ........................... 40 Attachment B — Acknowledgement of City's Standard Form of Agreement 40 Attachment C — References ...... ......... ......... . .......... ...41 ...44
....45
Attachment D — ADDITION OF MJM SYSTEM
Attachment E — ASC's Drug and Alcohol Policy .......... .........

TRANSMITTAL LETTER
ASC is pleased to submit our proposal for operation of the City of Bell Gardens Medical Taxi Program. We have carefully reviewed the RFP in full and understand the scope, performance standards, and reporting requirements identified by the City.

Administrative Services Cooperative, Inc. (herein "ASC") proposes to operate a reliable, cost- effective, and customer -focused Medical Taxi Program for eligible Bell Gardens residents.

Participants of the program will be able to enjoy curb -to -curb transportation service and unparalleled mobility and comfort in a hybrid, late -model sedan or an ADA-certified wheelchair - accessible van. Our method of operating will provide advanced reservation or same -day reservation service in a timely manner as we have throughout our time serving 22 Dial -A -Ride programs in different cities of Los Angeles County.

ASC will provide turnkey transportation so qualifying residents can live independently, stay connected to their community, and enjoy the freedom of direct route travel. ASC is positioned to begin services immediately and will bill the city only for services rendered. Additionally, we propose that the City of Be11 Gardcns continues the use of the MJM QR code card system, where each participant receives a program identification card to utilize for trip tracking and reporting in accordance with the City's requirement. Further details can be found in our proposal.

ASC understands the Medical Taxi Services that the city is seeking, and we are committed to providing excellent service to the City of Bell Gardens and its residents.

Per the city's requirement, our proposal pricing shall be fiun for a period of 90 days from the date of submittal. ASC accepts all conditions set forth in the RFP and confirms that all infonnation submitted with the proposal is true and correct.

Sincerely,
MARCO A. SOTO
VP Public Affairs /Director of Operations
2050 W. 190th Street, Suite 100, Torrance, CA 90504
moto(,layellow cab.con
323-972-9528

CONFLICT OF INTEREST STATEMENT
City of Bell Gardens
The Proposer hereby discloses that, to the best of its knowledge, no financial, business, or other relationship exists with the City of Bell Gardens, its officers, employees, or agents that would create a conflict of interest or otherwise have an impact upon the outcome of the Contract Services Agreement.

The Proposer affirms that it has exercised due diligence in reviewing potential conflicts and will immediately notify the City of Bell Gardens in writing should any such conflict arise during the term of the agreement.

The Proposer acknowledges and agrees to comply with all applicable conflict of interest laws, including but not limited to California Government Code Section 1090 et seq., and understands that any violation of these provisions may render the Contract void and subject the Proposer to legal consequences.

Proposer Name: Administrative Services Cooperative, lncr Authorized Representative: Marco A. Soto
Title: VP/Director of O e
Signature: .

Date: 11/20/2025

PROJECT UNDERSTANDING
The City of Bell Gardens seeks a reliable, safe, and cost-effective Medical Taxi Program that expands mobility for senior residents and individuals with disabilities. The program plays a critical role in supporting access to essential medical services by providing curb -to -curb and portal-to-portal transportation within the city, as well as to designated medical facilities within a five -mile radius and two City -approved exceptions. ASC understands that the City's priorities include maintaining consistent service quality, meeting established response -time standards, ensuring accurate and transparent billing, and delivering a positive rider experience for vulnerable populations.

The program requires strict adherence to key operational elements outlined in the RFP, including the issuance and management of uniquely numbered identification cards with QR codes, the collection of the $1.00 co -pay, the 30 -minute call -ahead requirement, and the ten-minute response window. Riders must never be billed when response tunes exceed forty minutes, and dispatch and driver protocols must be structured to guarantee these standards. ASC also recognizes the need for a dedicated phone line answered, "Medical Taxi," bilingual customer service capabilities to support Bell Gardens' Spanish-speaking residents, and proactive communication with City staff to maintain compliance and address day-to-day program needs.

ASC further understands that the City expects a transportation partner capable of providing full operational support, including vehicles, drivers, dispatch, training, safety programs, insurance, maintenance, and reporting. Accurate trip data, timely invoicing, and transparent performance metrics are essential to the City's oversight responsibilities and long-term program evaluation.

Ensuring ADA compliance for non -ambulatory passengers, maintaining accessible vehicles, and sustaining a well -trained driver workforce are equally important components of program success.

With its extensive experience operating Dial -A -Ride and subsidized taxi programs throughout Los Angeles County, ASC is well -positioned to deliver a seamless and dependable Medical Taxi Program that aligns with the City's objectives. ASC's operational scale, safety standards, bilingual staffing, and established QR-code card infrastructure allow the company to meet all service requirements while supporting the City's broader goals of resident independence, equitable access to healthcare, and responsible program management.

METHODOLOGY
Scope of Services
Service and Service Area:

Eligible residents participating in the Bell Gardens Medical Taxi Program will be able to travel to and from any location within the City of Bell Gardens, as well as designated medical facilities located within a five (5) mile radius of the City's boundaries. This service area ensures that senior and disabled residents can access essential medical appointments, outpatient clinics, rehabilitations centers, and specialty providers in the surrounding communities of Downey, Montebello, Commerce, and nearby areas. The five -mile radius provides broad regional coverage while maintaining thc City's goal of delivering reliable and cost-effective non -emergency medical transportation.

In addition to the standard five -mile radius, the RFP authorizes two City -approved exceptions for destinations beyond the boundary: Beverly Hospital in Montebello and PIH Health Whittier Hospital in Whittier. These exceptions acknowledge long-standing patient relationships and the need for continuity of care, particularly for residents whose primary physicians, specialists, or medical records are tied to these facilities. ASC will honor these exceptions and ensure seamless transportation to and from these hospitals for all eligible program participants.

Together with our sister fleets, ASC is the largest taxicab operator serving Los Angeles County.

This extensive regional presence ensures uninterrupted service for Bell Gardens residents whether they are traveling within city limits or to approved medical facilities outside thc boundary. Drivers are familiar with the medical campuses in the surrounding region, allowing for safe, efficient, and timely trips with no break in service. Our operational scale, experienced driver base, and continuous coverage across the county enable ASC to provide dependable transportation to all approved locations under the Medical Taxi Program.

Hours of Operation:

ASC will operate the Bell Gardens Medical Taxi Program during all hours required by the City.

Service will be provided Monday through Saturday, from 4:00 a.m. to 6:00 p.m., excluding New Year's Day, Memorial Day, 4`h of July, Labor Day, Thanksgiving Day, and Christmas Day.

These hours support the medical appointment patterns of seniors and disabled residents while allowing for consistent and reliable transportation throughout the day. ASC has extensive experience operating programs with similar schedules and will ensure full staffing, vehicle availability, dispatch coverage, and driver support during all required service hours.

Eligible Users:

ASC will adhere to the program eligibility requirements established by the City of Bell Gardens.

The Medical Taxi Program is available to:

1. Senior citizen residents, who are at least fifty-five (55) years old.

2. Residents with a physician -certified disability.

Only individuals who have been approved and registered by the City will be authorized to use the program. ASC's reservation and dispatch systems will verify eligibility at the time of each ride request to ensure program integrity and compliance with City guidelines.

Registration, Identification, and MJM Transport Card:

ASC will continue utilizing the MJM QR code card system for all eligible participants of the Be11 Gardens Medical Taxi Program. Each resident approved by the City will receive a program identification card with a unique MJM QR code linked to their rider profile. The QR code will be scanned by the driver at the time of boarding to verify eligibility, record the trip electronically, and ensure reporting and billing.

Participants must present their MJM card for every trip, and drivers will collect the $1.00 co -pay required for each one-way ride. Personal care attendants may accompany eligible riders at no additional charge, and service animals are permitted in accordance with ADA standards.

Please see Attachment (insert) for more information about the MJM Proposal. Please note that there is no setup fee because the City is an existing user.

Reservations
Calling for a Ride:

The Bell Gardens Medical Taxi participants or designated city staff will call a designated toll - free phone line to request service for the Bell Gardens Medical Taxi Program. ASC will establish and maintain this phone line and ensure it is consistently answered by trained, bilingual Customer Service Agents (CSAs). At the time of the call, the CSA will verify the participant's eligibility by requesting the MJM QR code ID number or the last six (6) digits of the card. Once

eligibility is confirmed, the CSA will enter the reservation, assign a unique trip number, and verify the pickup and drop-off information to ensure compliance with the program service area.

ASC's dispatch system can reference trips by name, phone number, address, card number, or trip number, allowing for easy lookup if a participant calls back for updates.

Lead Time in Calling for a Taxi:

Riders must call at least 30 minutes prior to their desired pickup time. ASC will accept same - day, on -demand service requests as well as advanced reservations, which can be placed up to two (2) weeks prior to the trip. For participants requiring a wheelchair -accessible van, ASC recommends placing the reservation one day in advance to ensure optimal scheduling. However, same -day ADA requests will always be accepted and accommodated based on vehicle availability.

Response Time:

ASC will maintain the staffing levels necessary to ensure rapid, accurate, and dependable responses to all reservation calls for the Bell Gardens Medical Taxi Program. Our call center performance consistently demonstrates an initial median hold time of two (2) seconds and an average initial hold time of fourteen (14) seconds, ensuring participants receive immediate assistance when requesting a medically related trip.

For same -day requests, ASC's dispatch department will inform participants that a vehicle will typically arrive within five (5) to fifteen (15) minutes once the trip is entered into the system.

ASC will fully comply with the City of Bell Gardens' required pickup response window, ensuring that vehicles arrive no earlier than 15 minutes before and no later than 15 minutes after the scheduled pickup time. Compliance with the response window will be monitored through our GPS-based dispatch system, which timestamps every event associated with each trip.

For participants requiring a wheelchair -accessible vehicle, ASC requests that reservations be made 24 hours in advance to ensure optimal routing and on -time service. Same -day ADA requests will always be accepted and accommodated based on vehicle availability; however, response times may exceed the standard window due to the specialized nature of the equipment.

All ADA performance will be tracked separately and included in monthly reporting.

ASC will maintain real-time and historical data for all response times, arrival windows, call volumes, and service performance through our computerized dispatch system. These metrics will be summarized and submitted to City staff as part of the required monthly reporting. ASC will also notify the City of any staffing or operational updates related to personnel responsible for reservations and dispatching, including names, hire dates, training records, and termination dates, Customer Service Agents are trained to handle all inquiries courteously and professionally.

Bilingual CSAs will be available at all times, and issues or complex medical -related questions will be escalated immediately to supervisors. This structure ensures consistent service quality and full adherence to the City's performance standards.

Reservation Scheduling:

ASC will accept reservations for the Bell Gardens Medical Taxi Program 24 hours a day, seven (7) days a week, 365 days a year. Participants may schedule trips on a same -day basis or up to two weeks in advance, allowing them to plan recurring medical appointments such as dialysis, therapy, and specialist visits. When a participant calls to schedule a reservation, the Customer Service Agent (CSA) will verify eligibility by requesting the participant's MJM QR code ID number or the last six digits of the card. The CSA will confinn registration status and review any accommodations associated with the participant's profile, including wheelchair -accessible vehicle needs, mobility assistance requirements, or the presence of a personal care attendant.

Once eligibility is confirmed, the CSA will gather all necessary trip details. The agent will document the participant's name, pick-up address, destination, appointment time when applicable, and the number of individuals traveling, including registered aides or companions.

After confirming this information, the CSA will assign a reservation confirmation number, ensuring the participant or City staff can easily reference the trip for updates or inquiries. All reservation data will be stored electronically in ASC's dispatch system to provide full traceability and compliance with City program requirements.

Participants who require transportation for recurring medical services may request standing reservations. ASC will enter these standing orders into the dispatch system, monitor them daily, and ensure consistent on -time performance for each scheduled trip. ASC's scheduling software includes validation safeguards that prevent trips from being booked outside the approved service boundary and provide alerts if any reservation details conflict with program rules. These safeguards ensure that all scheduled trips adhere to City requirements while maintaining efficiency and accuracy.

Any updates or changes to existing reservations will be recorded in the dispatch system in real time. Participants or City staff who request confirmation or clarification will be provided with accurate information immediately, ensuring clear communication and dependable service coordination throughout the reservation process.

Reservation Cancellation:

ASC will allow participants to cancel reservations for any scheduled trip through the dedicated toll -free program line. When a participant contacts the call center to cancel, the Customer Service Agent will verify the caller's identity using the MJM QR code ID number and confirm the specific trip being cancelled. The cancellation will be togged immediately in ASC's dispatch system, ensuring that the vehicle assigned to the trip is released back into service without delay.

ASC maintains complete electronic records of all cancellations, including the date, time, participant name, trip number, and reason for cancellation when provided. This information supports operation planning, helps identify usage patterns, and ensures transparency in reporting to the City. All cancellation data will be included in the monthly reports submitted to City staff,

allowing the City to monitor program activity and track any trends that may affect demand, scheduling, or resource allocation.

Cancellations made in a timely manner help ensure efficient use of program resources. ASC will encourage participants to notify the call center as soon as they become awarc of a change in their plans, especially appointments requiring wheelchair -accessible vehicles. In all cases, ASC will honor cancellations at any time and will document them fully to maintain accurate trip counts and program compliance.

Flag Downs:

ASC will not, under any circumstances, permit vehicle operators to accept unscheduled or informal trip requests from participants attempting to "flag down" a vehicle. All trips for the Be11 Gardens Medical Taxi Program must be arranged in advance through the established reservation process to ensure eligibility verification, accurate trip logging, proper billing, and compliance with the program's medical -transportation requirements. Drivers will be trained to politely decline any requests made outside the reservation system and will instruct the participant to contact the program's toll -free number to schedule their ride. This procedure protects the integrity of the program, ensures that only eligible trips are recorded and billed, and provides the City with consistent and auditable records of all transportation activity.

Subscription Service:

ASC will offer standing pick-up service for participants who require transportation on a recurring schedule, particularly for trips to dialysis, therapy, or other regular appointments.

Participants may request set pick-up times on a daily or weekly basis. Once approved, ASC will enter the standing pick-up into the dispatch system and monitor it to ensure consistent, on -time service. Any temporary or permanent changes requested by the participant will be updated immediately to avoid missed trips. All standing pick-up activities will be recorded and included in the monthly reports provided to the City.

Pick -Up and Drop -Off Standards:

ASC will offer curb -to -curb services for senior participants and portal-to-portal service for participants with disabilities. If a participant cannot safely reach the curb but can meet the driver in a driveway or accessible area, the driver will enter the driveway to complete the pick-up. if a vehicle arrives before the start of the scheduled pick-up window, the dwell time will begin at the start of that window. Once the window begins, drivers will wait a minimum of five (5) minutes.

Dwell time may be extended when a participant is in clear view and making their way to the vehicle.

Drivers will assist ambulatory passengers by helping them enter and exit the vehicle safely and will load and secure mobility devices for passengers who use wheelchairs. For non -ambulatory riders, drivers will assist with boarding and will secure the wheelchair according to safety standards. These procedures ensure consistent, safe, and reliable service for all eligible Bell Gardens residents.

Aides for the Seniors/Disabled:

ASC will ensure that participants who require assistance receive safe and appropriate support throughout their trip. For ambulatory passengers, drivers will offer help entering and exiting the vehicle and will stow mobility devices such as walkers and foldable wheelchairs. For non - ambulatory passengers, drivers will assist with boarding, properly secure the wheelchair using the required tie -down system, and confirm that all safety belts are fastened before the vehicle moves.

These procedures are part of the ASC's standard training and reflect our commitment to providing a safe and dependable service for seniors and participants with disabilities. All drivers assigned to the program will be trained to provide courteous, respectful assistance that meets the City's expectations for safety and service quality.

Guest:

Program participants may travel with a personal care attendant(s) at no additional charge, unless the City approves a different limit. Drivers will record the total number of passengers at the start of each trip on the onboard tablet. Registered personal care attendants will be noted separately from general guests. Disabled participants under 18 years of age must be accompanied by a registered adult. This approach ensures accurate trip documentation and supports the City in tracking program utilization.

Service Animals:

ASC recognizes its responsibility to provide full access and accommodation to participants who travel with service animals. All drivers assigned to the program will be trained in proper service animal handling, and customer interaction. Training is led by ASC's certified instructor, Ofelia Zapata, who specializes in preparing drivers to work safely and respectfully with passengers who use service animals. Drivers will always allow service animals to ride at no cost and without restriction. The participant's MJM profile will note when a service animal is required, allowing dispatch and drivers to prepare in advance. This ensures a safe, consistent, and supportive experience for all riders who depend on service animals.

Fraud Prevention:

ASC will use the MJM QR code card system to ensure accurate trip verification and strong fraud prevention for the Bell Gardens Medical Taxi Program. Unlike paper voucher systems that rely on handwritten information from drivers and signatures from passengers, the QR code system captures every trip electronically. Each scan records the participant's identity, the specific trip

number, and GPS coordinates of both pick-up and drop-off locations. This creates a complete electronic record that cannot be altered by drivers or passengers.

ASC's computerized dispatch system also tracks the route taken by each vehicle. Supervisors can review the GPS path to confirm that the driver followed the most direct and reasonable route for the trip. If discrepancies occur, ASC can quickly investigate and correct the issue. All trip data is stored securely and becomes part of the billing and reporting package submitted to the City each month.

The combination of QR code validation, GPS tracking, and electronic trip logging ensures a fully auditable system that significantly reduces the risk of fraud and provides the City with reliable documentation for every trip taken under the program.

Billing:

ASC will bill the City of Be11 Gardens based on the actual number of completed medical trips, using metered taxicab rates with no wait -time charges, plus the administrative fee outline in the Cost for Services section of this proposal. Billing will reflect completed trips only, ensuring the City pays strictly for services delivered to eligible participants.

At the end of each calendar month, and no later than the fifteenth day of the following month, ASC will submit a complete billing package to City staff, This package will include a detailed invoice that lists all trips provided during the billing period along with the total associated costs..

ASC will also attach its monthly management reports, summarizing trip activity, reservation volume, response times, cancellations, and any other required performance metrics.

The billing package will include the MJM EZ transport system report. This report provides a trip -by -trip breakdown with GPS validation and fare transparency. A11 co -payments collected by drivers will be credited back to the City in the monthly invoice.

Each monthly invoice report will include the following:

1. A detailed monthly invoice for all trips completed during the billing period

2. ASC's monthly management report

3. The MJM EZ Transport billing spreadsheet with participant name, trip date, GPS pick-up and drop-off locations, and fare billed to the City.

Dispatching
Order Taking and Dispatch:

ASC orders are taken, entered, and dispatched by Call Center Services, LLC (CCSI), located at 1 ] 41 W. Silicon Circle, Suite A, St. George, Utah 84770. CCSI operates a state-of-the-art call - taking and dispatch center for 16 different taxicab fleets in California, Ohio, Tennessee, North Carolina, Minnesota, Maryland, Texas, Iowa, Virginia, and Florida. CCSI's operation was

developed by Egor Shulman, the primary author of ASC's own TDS computerized dispatch program, explained in further detail below.

All ASC taxicab ordering telephone lines ring at CCSI. Calls are answered by a well -trained staff of 106 courteous and thorough Customer Service Agents (CSAs). CCSI also employs 18 supervisors and managers, and 30 dispatchers. CCSI averages about 15,000 telephone calls per day, including information calls, and dispatches about 9,000 orders per day.

CCSI's facility was designed with multiple redundancies to ensure a constant connection with ASC's TDS dispatch computers in Gardena. Data and voice transmissions arc carried over a dedicated point-to-point T-1 line between the two facilities. This connection bypasses most of the Internet, including Los Angeles' One Wilshire building, the west coast hub of the Internet, meaning that occasional interruptions on the Internet are far less likely to result in communications failures between St. George and ASC's headquarters in Gardena. The facilities are also connected through a backup T-1 connection, provided through a separate vendor on an entirely separate backbone. An additional backup satellite connection provides a third level of security.

CCSI's Advanced Phone Switch:

CCSI utilizes an advanced PC -based, Interactive Intelligence (ININ) phone switch. This switch automatically records all incoming calls, converting each to a .wav file that is easily located and listened to, without the need for additional software. The Automatic Ca11 Distribution functions of the Interactive Intelligence switch are second to none and allow full resume -based routing to call takers based on call type, and the skill set necessary to handle that type of call. This allows more basic calls to be routed to newer call takers, while more complicated calls, such as orders made for multiple trips by medical accounts, to be routed only to senior call takers.

As a call center management tool, the Interactive Intelligence (ININ) switch offers many of the latest features, including real-time displays showing all necessary information related w call taker status and calls in queue, as well as the ability for call center managers to listen in on calls, and to join them when necessary.

Call Taking and Order Entry Process:

CCSI developed a new Windows -based interface as a front end to the TDS dispatch program.

The Windows interface allows for the introduction of a number of technologies in the order - taking process that reduces both the time it takes to place an order and the incidence of errors.

The entire call taking process is an interview between the customer service agent (CSA) and the customer. In most cases, the questions are scripted for the CSA on the computer screen, with possible answers in drop -down menus. This enables answers to the scripted questions to be entered accurately and quickly with mere clicks of the mouse, and without the need for typing.

For major accounts such as the Bell Gardens Medical Taxi Program, CCSI makes extensive use of Flash technology to guide the CSA through specific rules and restrictions on the account.

These appear on pop-up windows when the account information is entered. Also, the use of these Flash pop -ups makes executing program rules simpler. On each workday, when the CSA logs in for the first time, if there has been any change to a program rule, or any new necessary training, the CSA must first pass -through alerts before he or she takes the first order.

An overview of the order entry procedure is as follows:

1. The phone switch distributes the call to the correct CSA based on the phone line dialed and the qualifications of the CSA.

2. If the caller has placed an order before, the caller's caller ID prompts a screen pop of the previous order information without the need for the CSA to request the caller's phone number. The system also offers the CSA a drop -down menu with the last ten previous pickup addresses for the caller.

3. If the caller is placing an order for the first time, the CSA is guided through a series of questions to gather the necessary order information quickly and accurately.

4. Once the order is completed, the order information is instantly exported into ASC's TDS computers and dispatched to taxicabs by way of the GPS-based closest -cab bid system.

When a call taker or Customer Service Agent (CSA) enters a caller's telephone number, if this telephone number is recognized, the customer's previous order information immediately appears on the screen. Pickup and drop off locations from previous trips are displayed and may be changed or reversed in an instant. This information is often accurate for the current call.

For a typical order, there is a script at the bottom of the order screen for the CSA to alert the customer how many minutes it will be before the taxicab has arrived.

CCSI's order taking system contains hundreds of features that facilitate easy and accurate order taking. While these features are too numerous to mention here, a couple of them are worth noting.

First, CCSI's system recognizes bad addresses. After 27 years of taking orders, our geo-database is extremely accurate.

Second, CCSI's dispatch system is designed to empower CSAs to answer passenger questions quickly, without the need to put the customer on hold. One example happens where a customer calls back to find out where their cab is. The system already recognizes the customer's caller ID and prompts the CSA to ask if they are calling about their existing order and would they like an ETA. The CSA is automatically provided with a map, showing where the assigned cab is in relation to the pickup address, a list of the events, so that the CSA can see what time the order was accepted by the taxicab, and an estimate of the ETA.

Our system has several built-in safeguard features for handling calls that represent significant benefits, including:

Immediate dispatch notification of a potential problem or delay with a trip.. • Creation of full records for immediate and future review by management. • The ability to immediately recapture and recreate a trip history in the event of an inquiry, complaint or need of verification.
• The capability of filing advanced reservations into a pending call file and automatically recalling those trips and dispatching them at pre -determined times. • Automatically flagging potential problems and alerting dispatch to a potential problem before it becomes an inconvenience to a customer.

Dispatch Process:

After the order is entered, it gets to the taxicab and the driver via ASC's proprietary TDS dispatch system. TDS is a Windows -based dispatching application created by National Taxicab Service (NTS). This application has proven itself reliable and resilient over its many years of 24 - hour daily operation. This system has been extensively customized by one of the original programmers who is to this day contracted by ASC.

TDS automatically dispatches more than 90% of all orders without further human intervention after the order is entered. Once entered, the pick-up address is tagged with latitude and longitude coordinates. Drivers seeking orders indicate so in their taxicabs. Vehicles are equipped with tablets that serve as Mobile Data Terminals, and Global Positioning Satellite systems. Based on the vehicle's distance from the pick-up address, the driver is offered several nearby calls to choose from by bidding. When the bid window closes, all bids received from drivers are tabulated for distance from the pick-up address and the amount of time the driver has been waiting since his or her last trip. The trip is awarded to the taxicab that is closest to the order, with some extra distance credit given to drivers who have been waiting a long time for an order.

This process is completed within seconds of the order entry.

This efficient, speedy method of dispatching has enabled dispatchers to focus exclusively on less than 10% of orders that are not matched to vehicles automatically. These orders are called "exceptions," and customers who might require special considerations are accommodated as a priority. The task of handling those calls that are not routine in nature is made easier by dispatch "exception" screens that are intuitive in their operation.

The Exception Screen constantly displays all trip requests that require human intervention. This screen is kept current by the system and allows the dispatcher to quickly resolve these trips.

Dispatch Technical Details:

Radio frequency communication is achieved through an Ethernet network to a custom-built Remote Network Controller Extension (RNCe) and a pair of redundant Internet Protocol Network Controllers (1PNC) supplied by 1PMobileNet, Inc.

These units are connected by both land line and microwave circuits to base stations at several sites in Los Angeles and Orange counties, making it one of the most extensive radio coverage "umbrellas" in the nation. These sites include Mt. Lukens, Signal Hill, Pleasants Peak, Mossbank, and Oat Mountain. These base stations provide full-time wireless connection to our vehicles throughout our contract areas.

Vehicles operating under this agreement feature Google Nexus 7 Tablets that run on the Android Operating System. The application, including the graphical user interface, has been designed from scratch by TDS.

These features allow us to custom program these tablets to accommodate upgrades and new features. The tablet color screen displays only those forms and control buttons that are relevant at the time of use. For example, when a taxi is in route to a dispatched pickup location, only the necessary functions ("soft buttons") and display data are on screen. As the trip enters a new aspect, the soft buttons and display elements change appropriately. In addition, each screen features large, colorful buttons to reduce distracted driving dangers.

All tablets are equipped with a magnetic strip card reader and QR scan system that allows each vehicle to accept credit cards and other paperless payment technologies. ASC accepts Visa, MasterCard, American Express, Discover, and the QR code cards issued by Dial -A -Ride Services program.

Dispatch Data Storage:

Each of the features we have described, along with hundreds of others, becomes a permanent part of every order entered into the system. This information can be accessed within 24 hours and used for several analytical, reporting, and management evaluations.

As previously mentioned, TDS records, timestamps, and saves all information and events generated during the course of a call. All information entered into the system, everything a driver does, and every response to every event or occurrence is captured on logs maintained in the dispatch system. This internal database has three major functions:

It serves as the core of the dispatch system; data from various tables are joined and drawn together to automatically dispatch calls and provides information to operators on a real- time basis.

CaI1 information and history is retained in separate database tables for 24 hours in an "online" state. Operators may query these tables for pending and day -old calls, vehicle and driver status, and a number of other timely points. Vehicle, driver, operational, and client information is always available and can be updated by management personnel at any time.

Finally, every morning just after midnight, the TDS database prepares a number of export files which are sent to other servers which provide storage, analysis, lookup, and reporting functions.

Instant information about past calls is available at every Windows workstation throughout the company via a 4GL-based form which permits office personnel to extract and print call information at their desks. In addition, all call and system information from TDS is imported into our data warehouse.

Work Plan/implementation Schedule
Equipment:

Although taxicabs are not regulated by the CHP, we will ask every taxicab owner who participates in the Bell Gardens Medical Taxi Program to submit their maintenance records to ASC to be kept in the vehicle's permanent file. ASC has maintenance records for vehicles on our DocuWare system, and most vehicles have maintenance records dating back as far back as five years.

All vehicles in service are required to be clean, free of dents, scratches or other damage which materially and adversely affect the vehicle's appearance. Vehicles arc also free of mechanical problems that render the vehicle unsafe, excessively noisy, or uncomfortable to ride in. Fully detailed maintenance records are available for inspection at any time.

Each taxicab is a full-size four door sedan or minivan and is equipped with fully functioning air conditioning and heating, defrosters, speedometers, fuel gauges, flashers, lights, windshield washers/wipers, mirrors, and seat belts. Each vehicle is also equipped with on -board radio and Mobile Data Terminal (MDT)/tablet for constant communication capability with dispatch. We also require that all vehicles in the Be11 Gardens Medical Taxi Program be equipped with a fire extinguisher. The seating capacity of these vehicles is a minimum of five passengers including the driver.

Wheelchair -accessible vans comprise an important part of our fleet. Wheelchair -accessible vans are modified to meet ADA standards for accessibility and to provide our customers with the best service possible. The vans have two four -point tic -down systems, as well as shoulder straps and lap belts fitted for use by passengers in wheelchairs. Each wheelchair -accessible van comes with rear air conditioning as well.

Each accessible minivan has several available configurations, including capacity for two wheelchairs and two ambulatory passengers or four ambulatory passengers. With a removable front scat and no middle scat, the vans are flexible and provide the passenger with the opportunity to choose where in the vehicle they want to ride.

For the passenger, there are four main advantages to these modified vans when compared to larger cutaway vans. First, the passenger trip is handled in the same way as other taxicab passengers — in a straight line from point of pick-up to point of drop-off. Thus, the passenger's transportation time can be minimized with our modified vans. Second, minivans are much more comfortable and pleasant to ride in compared to cutaways. Third, minivans are much easier, quicker, and safer to enter and exit. Lastly, using these vans slashes the capital costs of the program, allowing us to offer prices much lower than traditional paratransit.

It is our experience that the operating costs of wheelchair -accessible vans are much higher than the operating costs of a sedan used in taxi service, Additionally, the time taken to load and unload a passenger using a wheelchair is greater than the time needed for an ambulatory passenger. However, as our proposed fees are based on the meter, i.e., time and distance travelled, there is typically no additional compensation for the driver. Therefore, it is the policy of ASC to subsidize the operating costs of our dedicated wheelchair -accessible vans and to provide additional incentives as needed to drivers who service the passengers requiring wheelchair -accessible vans. The funds needed for these incentives are taken from the administrative fee we are proposing.

Taxi Meters:

With respect to the meters used in our fleets, Taxi Equipment Company Inc. ("1' ,C"), also located in ASC's facilities, is a licensed device repair station with the State of California Department of Agriculture Division of Weights and Measures. TEC has three state -licensed repair technicians for taximeters. Vehicles are calibrated over a one -mile course on an electrical Dynamometer, which is tested and meets federal and state standards.

All meters maintained by TEC are sealed and in compliance with regulations promulgated by federal and state agencies. The seal, which is required by certain municipalities and governmental entities, ensures that the meter will show any evidence of tampering. If the seal has been broken, then the meter trust have been opened. To our knowledge, using only licensed technicians and requiring that all meters be sealed, is not a universal practice within the taxicab industry. In addition, our policy is that all meters in use must be licensed with the Los Angeles County Department of Weights and Measures, and this also is not universally practiced within the industry.

TEC maintains the meters in the ASC cabs with security codes. The meters used are Centrodyne type taximeters. Whenever a vehicle's transmission, tires or differential is changed, the maintenance shop is required to forward the vehicle to a technician for verification of the meter's accuracy.

Zapper -Proof Meters:

As the co -inventors (with Centrodyne meters) of Zapper -Proof meters, ASC has had GPS checking of meter distance and fare mismatch since October 2006. This fully operational system has identified several vehicles with fast meters by way of weekly reports — all due to routine

maintenance issues. Those vehicles are promptly inspected, and the meters are immediately recalibrated for accuracy. To date, no zappers have ever been found in ASC's taxicabs.

The Vehicle Maintenance Centcr:

ASC has the largest, most extensive, and highest quality maintenance facility of any cab operator in Greater Los Angeles. The maintenance program is first-rate where safety at all levels is a primary concem, with particular effort devoted to preventive maintenance.

The Vehicle Maintenance Center (VMC) is operated by Citizen Auto Group LLC, DBA Citizen Collision Auto Repair (Citizen Collision Auto Repair) one of the largest taxicab fleet maintenance companies in the Los Angeles arca. Citizen Collision Auto Repair's physical address is 11354 Vanowen Street North Hollywood, CA 91605. It is owned and operated by Lev Karasik, who has over 30 years of experience in operating and maintaining commercial vehicles.

Maintenance management is aware that all facilities generate hazardous waste. The facility has a federal Environmental Protection Agency (EPA) waste generator number, which requires a waste manifest for hazardous and non -hazardous waste streams such as antifreeze, oil and related products, paint, tires, and others. The company maintains licensed and regularly inspected on -site waste storage tanks.

The facility's paint booth has a permit for operation from the South Coast Air Quality Management District. Inspections have revealed no infractions.

VMC Paint Booth:

The Vehicle Maintenance Center (VMC) is located at 1 1354 Vanowen Street North Hollywood, CA 91605. These structures house: four electronics bays and an electronics shop; twelve mechanical bays and a parts department; and eight paint and body shop bays. General equipment includes overhead lifts, floor jacks, transmission jacks, air bumper jacks, safety stands, and routine maintenance tools and safety gear.

The VMC is dedicated to maintaining the vehicles used to carry paying passengers in comfort and safety, with a minimum of downtime and a maximum of safety. The VMC can ensure that all vehicle maintenance systems and equipment necessary are well maintained and functioning at maximum efficiency.

Mechanical vehicle maintenance is supported by a 3,600 square foot parts department with top - of -the line inventory necessary to minimize downtime for all revenue vehicles.

The interior and exterior of all vehicles used to perform under this contract will continue to be clean, free of damage to the passenger compartment and to the exterior of the vehicle. The fully equipped body shop will ensure that the vehicles will meet the standards of this program with a minimum of downtime. The eight -bay body and paint shop has a South Coast Air Quality Management District ("SCAQMD") approved paint booth that complies with all air quality control rules, regulations, ordinances, and statutes. The body shop has a staff of eight.

Adjacent to the VMC is a commercial grade car wash used in the daily cleaning of vehicles.

There is also a commercial vacuum cleaner for vehicle interiors at the car wash. The system meets and complies with the Clean Water Act and all applicable water standards of the State of California.

Preventive and Routine Vehicle Maintenance Programs Including Problem Handling:

The company recognizes the value of preventative maintenance to ensure the utmost safety of the passengers carried and of our drivers, as well as recognizing that prevention is more cost effective than deferring maintenance.

Routine maintenance is an essential part of the company's vehicle maintenance program and commitment to passenger and vehicle safety. Therefore, a comprehensive preventive maintenance program has been established that augments and enhances vehicle manufacturers' recommended service intervals. Each vehicle in the taxi fleet is tracked via computer for vehicle mileage and service requirements. The standards call for preventive maintenance to be performed every 3,000 miles (with a 500 -mile window) which meets or exceeds manufacturer service intervals.

Service performed every 3,000 miles includes brakes, routine oil and filter changes, filter cleaning, plus routine safety inspections and replacement, if necessary, of all belts, tires, batteries, windshield wipers, seat belts and exhaust systems. Our program will be for maintenance to be performed at 3,000 miles or 45 days, whichever occurs first. • Additional services are performed at the manufacturer's recommended intervals.

Dents or other body damage, squeaks and rattles on any vehicle are promptly repaired by the body shop. Likewise, any upholstery damage is repaired immediately. Smog inspections on all vehicles are performed in compliance with state and local laws. Additionally, all vehicles are available for city inspections upon demand.

Vehicles and equipment arc cleaned regularly. Drivers are required to check the vehicle for fluids, safety lights, seat belts, and overall roadworthiness at the beginning of each workday. If the driver notices any problems while he or she has the taxicab, the vehicle is removed from service and delivered to the maintenance department along with a Vehicle Repair Order detailing the problem(s). A visual inspection is performed on all exterior and interior lighting to verify that they are operational. The exterior and interior of the vehicle's windows are cleaned, the interior of the vehicle is vacuumed or swept out, and any debris is removed. Routine preventive maintenance takes place at regular intervals.

In addition to ASC's on -site maintenance, there are towing agreements with several local companies to ensure quick response times in the event of a breakdown or emergency involving a taxicab.

Vehicle Inspection Procedures Including Problem Handling:

Without regulatory requirements, ASC has enacted and enforced rigorous vehicle condition standards that ensure that every customer will be transported in a clean, safe taxicab. The ASC Board of Directors has enacted vehicle age limitations like those imposed by the City of Los Angeles on its franchised companies. Furthermore, road supervisors, ASC's operations and marketing staff, and President all actively inspect vehicles to make sure that they meet the standards of the company. If a vehicle is found to have safety -related defects, it is immediately removed from service until the defect is corrected. Otherwise, drivers inspect each vehicle daily by going through a checklist of mechanical and cosmetic areas.

We acknowledge that the city may at any time inspect, examine, or test any equipment used in the performance of the DAR program to ensure compliance. The inspections may take the form of vehicle inspections, ride -along, visual cleanliness inspections, inspections of records pertinent to the program's operations, or other inspections as needed. These inspections will be arranged in advance with ASC so that adequate back-up vehicles are provided in the case of vehicle inspections.

Deliverables, Data Collection, Reporting and Complaints Management Reports:

ASC will submit a management report that will include all of the data that is requested by the city in Exhibit C of the RFP by the fifteenth (15«) of each month.

Customer Satisfaction Survey and Operations Meeting:

ASC will distribute the customer satisfaction survey to the program participants on a yearly basis so the city can review the level of service that the customers are receiving. In addition, we will continue our practice of meeting with the program participants on a monthly basis to discuss the service.

Additionally, ASC will set up a monthly meeting with City of Bell Gardens staff to review the program and discuss any issues.

Accident and Incident Reports:

ASC will require that all drivers complete an "Incident Report" if they opt to participate in the Medical Taxi Program. The reports will be submitted to the city immediately, and accident reports will be submitted within 24 hours of a reportable incident as defined by the city.

In addition, our Corporate Risk Manager, Jovan Ivosevic, will be given the contact infoiiiiation of the City of Bell Gardens point of contacts for receiving accident reports, so they arc promptly reported to the city.

Customer Complaint Resolution:

ASC has a dedicated employee, Joyce Sage, who answers our Customer Complaints hotline and responds to complaints. In addition, Joyce keeps a log of the Dial -A -Ride complaints for all the cities; this log will be available to the City of Bell Gardens for review.

Criticism and Initiative:

ASC will keep a log of the complaints received from program participants. All complaints received by ASC will be responded to within three (3) business days of the time the complaint is received. The responses will be in a foiIn that specifically addresses the complaint and explains the circumstances surrounding the complaint.

Responsibility of Contractor:

ASC agrees to provide all the management and operational functions necessary for the successful operation of the Bell Gardens Medical Taxi Program. ASC will provide all vehicles, dispatch, vehicle operators, insurance, fuel, and maintenance.

Adjustment to Service Level
ASC will continue to work with the city on any changes needed to improve the program.

ASC understands that the city reserves the right to adjust its program or services at any time, and ASC expressly acknowledges that it is probable that such services will be adjusted at some future time by the city. Such adjustments may include (but are not limited to) expanding or decreasing service hours or days of service, increasing or decreasing service areas, adjusting fares, or requiring advance reservations.

ASC acknowledges that it may be required to make changes as requested within thirty (30) calendar days of the receipt of notice. If ASC cannot or elects not to make the changes requested, or costs cannot be agreed on, the city shall have the option of cancelling the contract.

Training Programs, Drug and Alcohol Programs, Anti -Harassment Training Safety and Training:

ASC's standards conceming driver safety records are excellent. ASC's driver training program, through which all ASC drivers must pass, is conducted by trainers, all of whom have been certified by the National Safety Council as Defensive Driving Course (DDC)-IV instructors. As such, they have been certified to teach independent contractor drivers a complete course in defensive driving.

The following driver training program outlines provides an overview of the material covered when new drivers receive their initial training. Taxicab drivers must successfully complete the following:
• Map Reading. Drivers learn how to get from point to point using the Thomas Brothers Mapbook (which is integrated into ASC's computerized dispatch system). Drivers learn many points of interest, including hotels, places of entertainment and parks, and how to distinguish between streets of similar names. The instructor emphasizes skills in identifying alternate routes to and from a location, and identifying the most direct and fastest routes, and which routes to avoid depending on conditions.

Taxicab Rules and Regulations. This class covers thc rules of the various cities that the driver drives in. Among other rules, drivers learn to identify the boundaries of the areas in which they are authorized to provide taxicab service.

Computerized Dispatch System. Drivers learn how to operate the Mobile Data Terminal/tablet in each taxicab.

Company policies, procedures and paper processing, and Dial -A -Ride program rules and regulations.
• Driver Safety and Traffic Accident Procedures, which is taught by NSC DDC-IV certified trainers.

Unlawful/Sexual Harassment Training for Independent Contractors Customer Relations is taught by a member of our Marketing Department who explains how to treat customers and develop business.

Sensitivity Training. The day ends with 2 hours of Sensitivity Training, discussed below.

Behind the wheel training with an experienced driver.

Senior and Disabled Programs, also known as Dial -A -Ride Program Training. A11 drivers must complete comprehensive training on thc various Dial -A -Ride programs and rules on how to service different types of orders. The drivers must learn the hours of operation, types of payment and they receive a training manual for their records once they complete the course. A Dial -A - Ride attribute is given to drivers who complete this training.

Sensitivity Training Program:

In addition to the above, all ASC drivers are required to attend the company's Sensitivity Training Program that deals with the issues that can arise when working with individuals with various disabilities and how they overcome the obstacles to mobility. The program teaches drivers exactly what type of assistance individuals may or may not need. It also addresses the feelings and frustrations commonly experienced by people with disabilities and prepares the driver to deal with them. The training program is developed around two main topics:
l. Understanding The Capabilities and Needs of Special Passengers. This course is on videotape and is broken down into eight modules that are viewed individually. The modules include:
a. Spinal cord injuries, strokes, and other mobility impairments; b. Mental retardation and autism;
c. Vision impairments;
d. Hearing impairments;
e. Neuromuscular conditions;
f. Epilepsy or seizure disorders;
g. Alzheimer's disease; and
h. Conditions related to aging.

When each module has been viewed, the drivers discuss what they have learned and any past experiences they may have had. This course also teaches the procedures to load and unload wheelchair passengers into and out of our vehicles, proper securement of wheelchairs using the 4 -point tie -down system in vans, and how to use the vans' wheelchair ramp properly. The course also instructs the driver on techniques for assisting passengers using scooters, walkers, canes, and other mobility devices.

2. Communicating With People with Disabilities — This course is on videotape and discusses the different methods of communicating with people with disabilities. It addresses the feelings and frustration of people with disabilities experience in communicating with other individuals and how to effectively communicate with them.

The continuing education of employees and drivers is an essential element at ASC. During our initial training program and throughout the ongoing training process, special emphasis is placed on customer safety and customer satisfaction. Next to safety, the most important thing we do is ensure that the customer is totally satisfied with the service we provide.

Applicable retraining and refresher training for all personnel is an important element in our ongoing training program. In-service and classroom training are provided through safety meetings. All drivers who have been involved in minor chargeable accidents must attend a four- hour Saturday defensive driving course and safety program. Drivers who have committed major safety violations, whether resulting in an accident or not, are removed.

ASC's Preventive Safety Program represents management's commitment to providing a safe and effective transportation system. This program provides a systematic review of the hazards involving vehicles, machinery, the environment, and people, and taking planned and enforced preventive action to avoid identifiable hazards. The overall safety program is condensed in this

summary to provide an initial understanding of key programs and how they will apply to the service.

It is the responsibility of the Training Manager to oversee and implement the Safety Program by:
i. Establishing and enforcing appropriate safety regulations, rules, orders, directives, and emergency procedures for both ongoing and temporary hazards as they occur; Monitoring transit and other industries' safety solutions to improve or enhance safety; iii. Identifying causes of hazards or accidents through investigations, reviews, and analysis of accidents and hazards, for continual training material review and improvement; and, iv. Acting upon findings to incorporate aggressive and effective hazard controls into the safety and training program.

The primary goal of the Safety Program is to reduce the frequency and severity of accidents by positive implementation of the program. Measurable safety improvement goals have been established, and resources allocated to ensure timely and cost-effective accomplishment of these goals. Specific goals of the Preventive Safety Program are:
i. Reduce accident frequency rates;
ii. Identify the cause of accidents to eliminate or reduce repeat occurrences; iii. Establish controls to prevent catastrophic accidents, fires, or other high hazard conditions throughout the system;
iv. Assure ready access to state-of-the-art technology to minimize injury potential to employees or others;
v. Determine the simplest and most effective solutions to accident prevention problems; vi. Measure Preventive Safety Program results to best verify forecasts of annual cost savings as the program is conducted and as new safety measures/controls are made operative.

In addition, ASC employs a full-time chief accident investigator who promptly responds to accident scenes to ensure the safety of our drivers and passengers.

As a further example of our commitment to safety, we are a taxicab company that requires cameras to be installed in vehicles. Given that taxicab driving suffers from one of the highest homicide rates of any profession, it was important to ASC management to impose this rule for the safety of drivers.

The designated Safety Manager for the Dial -A -Ride program is Jovan lvosevic, our Corporate Risk Manager. Mr. lvosevic will be available to report on the city's safety issues and accident statistics as requested. He can be reached at (310) 851-5004.

Drug Testing:

ASC complies with the requirements of the Drug -Free Workplace Act of 1988 (49 CFR Part 29); California Government Code Section 8350 et seq. (Drug -Free Workplace Act of 1990); Califomia Vehicle Code Section 34520.5; and the U.S. Department of Transportation

"Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations" (49 CFR Part 655). Since these rules are periodically revised and amended, ASC also revises and amends its policy accordingly to maintain compliance.

Drug and Alcohol Testing of ASC drivers is performed under a contract with Norton Medical or a similar professional, approved fine specializing in drug testing. Drivers are tested (1) prior to receiving permission to drive for the first time, (2) annually prior to their permit renewal, (3) when involved in an accident, (4) for cause when drug or alcohol use is suspected, and (5) randomly in accordance with federal guidelines.

The drugs that ASC currently tests for include marijuana, cocaine, opiates, amphetamines, and phencyclidine. An initial drug screen shall be conducted on each specimen. For those specimens that are not negative, a confirmatory Gas Chromatography/Mass Spectrometry (GC/NIS) test will be performed. The test will be considered positive if the amounts present are above the minimum thresholds established in 49 CFR Part 40.

Tests for alcohol concentration will be conducted using a National Highway Traffic Safety Administration (NHTSA) approved evidential breath testing device operated by a trained breath alcohol technician. If the initial test indicates an alcohol concentration of 0.02 or greater, a second test will be performed to confirm the results of the initial test. An employee or driver who has a confirmed alcohol concentration of greater than 0.02 but less than 0.04 will result in removal from his/her position for eight hours unless a retest results in a measure of less than

0.02. An alcohol concentration of 0.04 will be considered a positive alcohol test and in violation of ASC policy.

An authorized independent clinic or laboratory conducts all tests and collection of samples. A strict Chain -of -Custody is enforced on all tests including the use of a Medical Review Officer before any results may be reported to the company. Tests are to be conducted within a specified amount of time from notification that a test is required. Any employee or driver that has a confirmed positive drug or alcohol test will be removed from his/her position, informed of educational and rehabilitation programs available, and evaluated by a Substance Abuse Professional (SAP). A positive drug and/or alcohol test will also result in disciplinary action up to and including termination.

ASC agrees to produce any documentation necessary to establish its compliance with the above - mentioned statutes and peinrit any authorized representative of the city or any other governmental entity to inspect the facilities and records associated with our drug and alcohol testing program as required by statute.

ASC will submit quarterly drug and alcohol testing reports to the drug and alcohol consultant designated by Bell Gardens. Additionally, ASC will submit an annual report to the designated drug and alcohol consultant.

Attachment D of this proposal is ASC's Drug and Alcohol Policy.

NTD Reporting:

ASC has experience preparing the N CD reports through its work in the cities of Artesia, Paramount, and South Gate. ASC compiles most of the NTD data from the Operations Department. They keep an accurate count on the vehicles operating a city's transit program by assigning computer attributes on the vehicles' computer and running monthly reports. Our Claims Department keeps a record of all of our accidents and cities are notified in a timely manner of incidents, so they may be reported in the NTD reports. ASC also works with a consultant to provide additional support with NTD reporting.

Cure Notices or other Written Notices Regarding Poor/Unsatisfactory Performance:

ASC has not received any cure notices or written notices regarding poor/unsatisfactory performance during the past three years.

Transition Plan:

ASC is the current operator of Dial -A -Ride services for the City of Be11 Gardens and can begin the new contract irrunediately with no transition costs. This proposal reflects a continuation of existing service with no break in operations, supported by the same infrastructure, dispatch network, and trained drivers already serving the community.

MANAGEMENT AND STAFFING
Liaison
The City of Be11 Gardens will remain the primary point of contact for all matters related to the Medical Taxi Program. ASC will maintain ongoing and direct communication with designated City staff to ensure smooth operations and alignment with program goals. Oscar Macias, Assistant Director of Public Affairs, will serve as ASC's liaison and will coordinate closely with the City, attend meetings as requested, and provide timely operational updates. ASC will not represent or speak on behalf of the City under any circumstances but will provide all necessary information and support to City personnel responsible for program oversight.

Organization Chart and Team Identification:

Administrative Services Cooperative - Organization Chart Ofalia Zapata
Oscar Macias
Access Programs &
Community
Relations
Monica Campis
Sam Samalaya
Marketing & Sales
Oscar Nicolas
Drug & Alcohol
Program Safety

Team Identification:

ASC is a corporation located at 2050 W. 190th St. #100 Torrance, CA 90504. Our headquarters can be contacted at (310)715-1968 or emailcd at 0nrzlcl cllob cab cont Our general partners include:

William Rouse, CEO
whrousc(cilavellowcab.com
Marco Soto, Director of Operations and VP of Public Affairs nisuturtr,IaNellow ctib.cona; (323)972-9528
Boris Hristev, CFO
hhristevl4avlavellow eaab.cor>x; (310)851-5031
Information regarding the individuals assigned to the project and their responsibilities can be found in the next section. ASC will not be acquiring a subcontractor.

Team Description, Experience and Accomplishments
Project Manager:

Oscar Macias will serve as the day-to-day manager of the Bell Gardens Medical Taxi Program.

Mr. Macias will be available to the city seven days a week to answer any questions about the program or to handle any issues. Mr. Macias will make any necessary presentations to the program participants, interface with the city on program issues, and review the invoices and management reports for the City of Bell Gardens. He will handle the training for the program users, drivers, and city staff for the program. Furthermore, Oscar will spend an average of 15-20 hours per month on the management of this program once it is up and running.

Mr. Macias will assist with the program presentations and special city events to promote the program. He will also serve as a back-up to our Operations Department and will drive in the City of Bell Gardens inspecting the vehicles and will answer the drivers' questions about the program.

Mr. Macias currently manages our Dial -A -Ride contracts for cities including the cities of Montebello, Cudahy, Paramount and South Gate. He works out of our office headquarters in Torrance, CA and can be contacted at (310) 508-9849 or otnact asui.Ia ello,vc rh,con .

Other Key Personnel:

For more on experience, let us look at some of the kcy personnel involved in our organization.

William Rouse, CEO
ASC has a superior management team headed by Mr. William Rouse, who joined ASC's management team in 1998 — at first as de facto in-house counsel, then as its General Manager in February 2004, and then CEO as of 2018. As CEO, Mr. Rouse oversees all aspects of ASC and its member cooperatives' operations, marketing, finance, and other functions. Mr. Rouse is an attorney whose practice has ranged from employment law and civil rights to general corporate, transactional, and unfair competition. He is part of the fourth generation of his family in thc taxicab business. Mr. Rouse graduated from the University of Southem California in 1988 with a Bachelor of Science degree in Business Administration, with an emphasis on Finance and Business Economics. He received his law degree from the University of Southern California in 1992. He is a board member and Past President of the Transportation and Paratransit Association of California (TPAC), and he is Vice President and member of the Board of Directors of the Taxicab, Limousine and Paratransit Association (TLPA), the private, for -hire ground transportation industry's intemational trade association. Mr. Rouse has addressed several TPAC and TLPA conferences, as well as the 2007 conference of the International Association of Transportation Regulators on thc subject of how taxicab companies can run an effective wheelchair -accessible van program with independent contractor drivers.

Marco Soto, Director of Operations
As Director of Operations and Vice President of Public Affairs for ASC, Marco Soto has played a key role in the development of ASC's four -fleet operation. Mr. Soto's experience and knowledge of the taxicab industry have helped maintain the company's unparalleled reputation as the industry leader. Currently, Mr. Soto oversees all operational matters of ASC's four fleet taxicab operation that includes approximately 865 vehicles. Mr. Soto volunteers a lot of his free time with community service -oriented organizations and understands the individuals we service.

Mr. Soto is aggressive in his approach to problem solving, is self -motivated, and a proven manager in demand -responsive transportation services. Mr. Soto is also competent in all areas of service provision. Mr. Soto will be involved in the day-to-day operations of managing the Bell Gardens Medical Taxi Program.

Oscar Macias, Assistant Director of Public Affairs
Oscar Macias is a McCombs MBA graduate with experience in transportation operations, contract management, and community development. While at UCLA's Community Programs Office, he managed transportation logistics supporting more than 35 organizations delivering education, healthcare, and community resource services across over 70 sites in the greater Los Angeles region. Oscar combines his background in operations and public partnerships with his business training to strengthen mobility access, streamline contracting processes, and expand equitable service delivery across local communities.

William J. Rouse
(310)965-5807 w rouse litlayeRitbaacab
Education
UN RSSI7Y OF LW'ORNIA, LOS ANGELES
fur is Doctorate, Moot Court Honors. Participated in Southern California Review of Law and Women's Studies Licensed Attorney, since December 1992

UN RSTTY OF SO CALIFORNIA, LOS ANGELES
Bachelor of Science. Business Administration
E basis in Finance and Business Economics
May 199'
May 1988
Brie nce
F?IMSTRAT VICES CO-OP
General Manager - Gard^. no, CA February 2004 - Present = Oversee through a management contract the operations of five taxicab fleets that operate 1.1.75 taadcabs in the greater Los Angeles area.

Chief Operating Officer with oversight over operations dispatch, accounting, marketing, regulatory compliance, i 9l4 CE OF WILL) J. ROUSE
Gardena, CA April 1998 - Present
= Represent the largest taxicab operation west of Houston. with 1.175 vehicles et operation. as de facto in-house counsel. = Represent member taxicab fleets, management and drivers in a wide variety of litigation and transactional matters. including unfair cwupetition, property damage recovery (subrogation), Labor and employment. real estate and cru !anal law. = Represent member taxicab fleets before various governmental and regulatory bodies LAW OF WILLI J. ROUSE
Los Angeles. C4 lune 1994 -April 1998

7. Represented employees in Litigation of employment law matters including discrimination and sexual harassment. wrongful t erm bva ti m and contractual issues
= Successfully briefed and argued to the California Court of Appeal the sexual harassment case Doe v° Capital 1. xie`s (1996) 30 CaLApp.4° 1038.
= Managed small business, including marketing, accounting and business planning. = Addressed gatherings of attorney's and others on employment tiwFtopics LAW Utz t ICE OF OY S. WA / WALKER & BARB
Los Angel es, 4 December 1991 - Tune 1994

7. Represented employees in litigation of employment law^ matters. indudi ngdiscrimination and sexual harasment wrongful termination and contract issues.

Public Service
ident/Vice Pm,.ident/Comr..:�sioner, Board of Building & Safety Commissioners LosAngefes C4 September 2001 - May 2006
Served two terms as President and one term as Via President of Commission that hears building permit appeals and other Building & Safety related public hearings.

Commissioner, © Pe bio de Los Angeles Historical MonumentAu eaty Los Angeles CA August 1999 - September 2001
Member of the Commission that oversees and establishes policy for the El Pueblo Historical Monument, which includes Olvera Street
Was actively involved in a wide range of issues, including monument -merchant relations, event organizing, property management and establishing goals and polities
Trade Associations
Taxicab Paratransit Association of California - President. Vice President, Secretary Taxicab Limousine Paratransit. 'ation - Vice President, Director Long ch Area Convention and Visitors Bureau - Director
Skills
Fluent in Spanish
May 2004 - Present
November 2005 -Present
November 2006 -Present

Marco A. Soto
(323)972-9528 mtsotoOkiyellowc b,
Education

UNIVERSITY OF CALIFORNIA, LOS ANGELES
Bachelor of Arts Political Science
June 2001
Experience
AD(UM $T MTWVESERVICESCO-OP
Vice President and Director ofOperatians - Gardena, CA July 2007 -Present = Responsible for managing municipal Dial -A -Ride programs, strategic marketing plans. public affairs and governmental relations,
= In Burge of business development with governmental entities u Prepared grant applications to fund over $2.000,000 in vehide acquisition fora wheelchair -accessible taxicabs program. = Managed 24 municipal Dia I -A -Ride contracts. Grew the existing municipal contracting business from 8 contracts to its current size,
Prepared bid packets to respond to RFPs. Presented proposals before various municipalities. Negotiated contracts with cities for Dal -A -Ride sender.
• Worked on legislation at the municipal and state level Responsible for managing two major political action committees for the statewide trade association, Managed reporting for 5 major donor committees.

DIVERSE STRATEGIES FOR ORGANIZING
Associate - Los Angeles, C4 December 2001 - July 2007
_ .fisted developers local. state and federal governments Public relations firms and City Departments in developing consensus and budding coalitions in support of their respective projects and legislative issues = Provided political consulting services to candidates: developed campaign and mail budgets, acquired endorsements organized fundraisers, recruited paid and non -paid Staff to warkoncampaigns and developed mail pieces to target voters • Worked an many projects in Los Angeles County to assist developers with their land use entitlement process Implemented strategies that would secure a favorable outcome for our clients at pubLchearings/meetings = Produced and ensured funding for the largest Latino targeted slate nailer (1,000000) in the State of California.

UNITED STATES SECRET SERVICE
Stay -In -School College Prograrm - Los Angeles January 1997 - September 2001 = Responsible for assisting in the managing, directing, and organizing of the operational support functions of the counterfeit squad
▪ Overlooked the completion and reconciliation of the Monthly Contraband Report, ▪ Assisted agents in promoting awareness of the characteristics of counterfeit currency to financial institutions retail establishments, and local law enfa-cement agencies
OFFICE OF LOS ANC.'/ F'S MAYOR RICHARD R!OR01N
Office Intern - Las Angeles CA Spring 1999
▪ Served as an intern to then special assistant to the mayor, tom labenge. = Performed administrative duties for the office.
= Drafted letters in response to const*uent issues.

Public Service/ Memberships
Tau and Paratransit Association of California (TPAC) - Member/ Board of Directors Los Angels international fbarter high School (IAICHS) - Past President/ Former Board Member Huntington Park Chamber of Comneres - Farmer Member/ Board of Directors South Gate Chamber of Conmerce - Former Member/ Board of Directors Rio Hondo College - Fortner Guest Lecturer
Latino Staffers (of Elected Officials) Coalition - Co-Fc ender/Member SKILLS
Fluent in Spanish
• Ability to facilitate public forums
• Ev3ierience in fundraising and event planning

Oscar Macias
rt' I (310) 508-9849 Int9

EDUCATION
THE UNIVERSITY OF TEXAS AT AUSTIN, McCombs School of Business, Austin, TX May 2025 Muster of Business Administration (MBA)
University of California, Los Angeles, Los Angeles, CA June 2020 Bachelor of Arts in Sociology

SUMMARY
Operations and public a ffa irs professional with experience supporting transportation programs, contra ct compliance, and community mobility services across Los Angeles County. Skilled in program management, reporting, and coordinating with city partners to ensure reliable Dial -A -Ride and medical transportation services. Brings an MBA and a background in process improvement in regulated, community -facing environments.

EXPERIENCE
Administrative Service Cooperative (ASC), Torrance, CA 2025 - Present Assistant Director of Public Affairs
• Support daily coordination of Dial -A -Ride and medical transportation programs, ensuring compliance with city requirements and ASC operating standards
• Review management reports, MJM trip data, billing packages, and service statistics, and assist with resolving operational issues alongside dispatch and supervisory staff. • Contribute to RFP processes by drafting proposal sections, editing transmittal letters and methodologies, and ensuring operational narratives accurately reflect ASC's capabilities.

Big Plan LLC, Austin, TX 2024 - 2024
Supply Chain & Operations Associate
• Facilitated partnerships between minority business enterprises (MBEs) and major corporations, including Walmart and Dell, resulting in over $100K in new contract opportunities and advancing inclusive sourcing • Provided 1 : 1 advisory support to 15+ MBEs on certification, procurement readiness, and access to capital, helping professionalize their financial statements and improve capital and contracting competitiveness Supported the relaunch of a global supplier resiliency initiative with NMSDC, contributing to a 10% rise in new MBE registrations and building partnerships across South America, Africa, and Europe • Conducted research and outreach for nearshoring strategy project that reduced client supply chain costs by up to 16%, including location vetting and contract negotiations with 3PL and manufacturing partners • Coordinated logistics and matchmaking for au intema tional trade mission to Australia and New Zealand, engaging corporate partners and elected officials to expand opportunities and secure S50K+ in new procurement deals for MBEs
UCLA Community Programs Office, Los Angeles, CA 2018 -2023 Program Manager (2021-2023); Transportation Services Manager (2020-2021); Management Fellow (2018-2020) • Supervised 17 student sta ff delivering writing and math programs that served 1,500+ students quarterly, overseeing training and evaluation to achieve 15% growth in participation and satisfaction metrics • Managed a $125K annual budget, produced performance and financial reports to ensure compliance with university and grant requirements, and surpassed proposed goals by 15% three years in a row • Streamlined transportation logistics for 35+ student organizations operating across 70 -community sites, improving scheduling systems, maintenance coordination, and cost tracking efficiency • Managed a $2.1M multi -program portfolio, overseeing performance evaluations, staff development, and strategic planning to expand service reach by six community sites through new partnerships

COMMUNITY SERVICE
UCLA Basic Needs Committee 2018 -2023
• Led basic needs programming which supported over 2,500 students and community members quarterly SKILLS
Spanish Speaker, Budget Management, KPI Tracking, Stakeholder Management, Contract Negotiations

Dispatch Staff:

Dispatch Center Staffing Structure and Plan Including Deployment Scheduling:

The call -in stations are staffed with 50 personnel, for three 8 -hour shifts per day. Included in this are 2 senior supervisors and 5 assistant supervisors. The dispatch stations are staffed by 6 dispatchers and 3 dispatch assistants. Each shift is staggered but conforms to the pattern shown below.

Day shift: 8:00 a.m. - 4:00 p.m. (10 Customer Service Agents on Duty) Swing shift: 4:00 p.m. — midnight (9 Customer Service Agents on Duty) Early a.m. shift: midnight — 8:00 a.m. (7 Customer Service Agents on Duty) As shown above, staffing is heaviest during the peak day period, with less staff in the evenings and early mornings when demand is lighter. Extra staff is scheduled for known high -volume days, such as rainy days and certain holidays such as New Ycar's Eve, St. Patrick's Day, and Cinco de Mayo.

Each new staff member undergoes a rigorous two-week training period using eight live terminals and actual calls to learn the overall company operation, the equipment, call receiving and dispatch procedures, and customer relations, both toward passengers and drivers. One of the main points emphasized in the training manual is the company's commitment to excellence in every aspect of the operation, defined as professional and consistent treatment toward drivers, courtesy and accuracy toward customers and the philosophy that "We are not satisfied to simply get by. We expect to be the best."
New hires arc paid while in training. Staff arc recruited through local newspaper ads, word of mouth, and organizations that have access to potential labor. ASC makes outreach to hire people with disabilities, especially those well suited to a job requiring little mobility. Staff is extremely diverse in terms of ethnicity, race, age, sex, and national origin.

Drivers:

To ensure that only safe and qualified drivers operate our taxicabs, ASC conducts a strict driver screening process. No driver is permitted to begin service until their Department of Motor Vehicles (DMV) K-4 driving record has been fully reviewed. All drivers must hold a valid California driver's license of the appropriate class. ASC will not approve any candidate whose driving privileges are on probation, any candidate with more than two points in the last year, more than three points in the last five years, or any candidate with any of the following violations:
a. Driving under the influence of alcohol or drugs appearing on the record. b. Driving with a suspended license.

c. Reckless driving.
d. Other serious offenses.

Qualifications and Experience of the Firm
ASC proposes to operate the City of Bell Gardens Medical Taxi Program for eligible senior and disabled residents. With our service, and within the parameters set by the City, qualifying residents will be able to live independently, stay connected to their community, and enjoy the freedom of direct -route travel. ASC's long-standing experience providing specialized transportation throughout Los Angeles County positions us to deliver this program effectively and efficiently.

Participants of the Medical Taxi Program will enjoy curb -to -curb transportation service and unparalleled mobility and comfort utilizing a diverse fleet that includes taxicabs, sedans, minivans, and wheelchair -accessible vans. Our operating methodology provides both same -day and scheduled service in a timely manner, consistent with our perforuuance in other municipalities where we currently operate Dial -A -Ride and subsidized taxi programs. ASC's experience managing transportation services across 21 cities demonstrates our ability to meet demand, maintain consistent on -time performance, and provide seamless rider experience.

We believe that under our proposal, the City will continue to achieve significant savings in both operating and capital costs. Our model allows us to focus accessible minivans on non -ambulatory passengers while deploying sedan taxicabs for ambulatory riders. This hybrid approach balances cost efficiency with high service quality. The City is charged only when passengers are being transported, eliminating the expenses associated with vehicle idle time and maximizing the value of every trip performed.

ASC has approximately 960 vehicles across its member fleets, enabling us to scale service as needed. We request that wheelchair users make their reservations a day in advance, when possible, to ensure optimal routing, though same -day requests will always be accepted.

Wheelchair -accessible vehicles will be available to program participants and non -ambulatory residents without restriction. ASC subsidizes the acquisition, operation, and maintenance costs of dedicated wheelchair -accessible vans and provides additional incentives to drivers who service ADA trips. These subsidies are drawn directly from our administrative fee because ASC is cornrnitted to ensuring disabled residents receive the same level of service as ambulatory patrons.

ASC currently operates Dial -A -Ride programs for multiple cities throughout Los Angeles County, and our existing infrastructure, dispatch network, and driver base position us to successfully deliver the Bell Gardens Medical Taxi Program. Our dispatch center has extensive experience in operating contracts under similar models in the cities of Montebello, Cudahy, South Gate, and Paramount.

With our GPS-bascd "Closest Cab Dispatch" system, Medical Taxi Program participants are assured of fast and accurate service. The closest vehicle is dispatched immediately when the order is due or once the request is placed for same -day rides. In cities with similar programs, vehicles often arrive within five (5) minutes of an order being placed. ASC will ensure drivers

arrive within the pickup window required by the City, delivering dependable and timely transportation for all eligible riders.

As is the case with all ASC contracts, riders can trust that they will be served by friendly, professional, and courteous drivers. All ASC drivers undergo Department of Justice background checks via Live Scan fingerprinting and must participate in ASC's rigorous drug and alcohol testing program, which includes prescreening, random screening, annual tests, and suspicion - based testing. Drivers also complete extensive training led by National Safety Council -certified Defensive Driving Course (DDC-IC) instructors to ensure the highest standards of safety.

Historical dispatch records show that ASC achieves pickup times under 15 minutes in approximately 95% of Dial -A -Ride program calls across Los Angeles County. Our strong coverage and driver familiarity with rider patterns contribute to consistently high performance and reliability.

ASC will provide all management and operational functions required for the successful operation of the Bell Gardens Medical Taxi Program, including vehicles, drivers, dispatch service, reservations, insurance, fuel, and maintenance. The program will serve Bell Gardens residents who meet the City's eligibility criteria ASC will ensure on -time service, accurate billing, comprehensive reporting, and full oversight of program performance. We are confident in our ability to meet every requirement of this RFP and deliver high -quality, dependable service to the residents of Bell Gardens.

Pending Litigation
City of Bell Gardens
The Proposer hereby certifies that neither the firm, nor any of its officers, principals, or affiliates, has been involved in any substantiated complaints, litigation, legal proceedings, or investigations by any regulatory authority within the past five (5) years.

To the best of our knowledge and belief, there are no pending, threatened, or ongoing legal actions or claims that would have any material effect on the firm's ability to perform the services described in this proposal.

The Proposer affirms that it will immediately notify the City of Bell Gardens in writing of any such actions or claims that may arise during the teen of the Contract Services Agreement.

Proposer Name: Ado, 0'+
Authorized Representative:

Title: Vto /
Signature:

Date: I

Insurance

J,TR : TYPE OF INSURANCE

A X COMMERCIAL GENERAL LIABILITY
B
A

CLAIMS -MADE X OCCUR
'L AGGREGAT A LIMIF APPLIES PER

POLICY LOC
OTHER:

AUTOMOBILE LIABILITY
X

ANY AUTO
OWNED
AUTOS ��gqONLY
AUtt'OSS ONLY

UMBRELLA LIAB

EXCESS LIAB
DEC,
x

SCHEDULED
AUTOS
Y L1
AiOJ'@`f,15 M
x
RETENTION $
OCCUR

CLAIMS -MADE

WORKERS COMPENSATION

AND EMPLOYERS' LIABILITY

ANY PROPRIETOR/PARTNER/EXECUTIVE
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
If yes, descnbe under
DESCRIPTION OF OPERATIONS below
Yl
ADMISER-02

CERTIFICATE OF LIABILITY INSURANCE

SICOETZEE

DATE INIM/DEVYYYY)
7/25/2025
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS

CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

PRODUCER License # 0C36861
San Diego-Alliant Insurance Services, Inc.
701 B St 6th Fl
San Diego, CA 92101

INSURED
Administrative Services Cooperative, Inc.
2050 W 190th Ste 100
Torrance, CA 90504

CONTACT
NAME'
PHONE 619 238-1828
,4DDRMESS^.

FAX
IAfC, No): (e"
699-2100
INSURERISI AFFORDING COVERAGE NAIC #
INSURER A: Golden Bear Insurance Company
INSURER BT. Paratranslt Insurance Company a Mutual Risk Retention Group X44130 !39861
INSURER C:

INSURER O ;
INSURER F:

INSURER F
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS

CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

INSR ADDL. SUBR POLICY EFF
ivvvv
N/A

POLICY NUMBER
G B L13000415-03
PG 1241 25
G B F13001514-00

POLICY EXP
(MMJDDEEYYY)

CGURRENCE
LIMITS
6/1/2025 6/1/2026 AAMAOTSAREN7ED
.J�I!?I�'ES tlF� P+ �gtt�„nr{1,:.
8/1/2025
6/1/2025
8/1/2026
6/1/2026
MED EXP (Any One peruse)

PERSONAL & ADV INJURY

GENERAL AG REGATE
1,000,000
l oo,000
5,000
1,000,000
2,000,000
2,000,000

PRODUCTS COMP/OP AGG

COMBINED SINGLE LIMIT
(Ea accident)

BODILY INJURY IP
BODILY. INJURY. (Per accident)
Ier P OPERTY DAMAGE
1,000,000
EACH. OCCURRENCE
AGGREGATE.

PER

STATUTE
E.L,. EACH ACCIDENT
OTH-
ER
4,000,000',
4,000,000
E.L.. DISEASE EA EMPLOYEE
-. POLICY LIMIT
DESCRIPTION OF OPEItATI ONS1 LOCATIONS 1 VEHICLES (ACORD let; Additional Remarks Schedule, may be attached if more space is required) Please refer to the attached Schedule of Named Insureds.

The City of Bell Gardens, its elected and appointed officials, officers, commissioners, employees, agents, volunteers are included as Additional Insureds with '! respects to Auto Liability as required by written contract per attached policy form. *10 Day notice of cancellation in the event of non-payment of premium with Pr:
respects to Auto Liability

CERTIFICATE HOLDER
City of Bell Gardens
City License Department
7100 S. Garfield
Bell, CA 90201

CANCELLATION

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.

AUTHORIZED REPRESENTATIVE
5+ 0
ACORD 25 (2016/03)
© 1988-2015 ACORD CORPORATION. All rights reserved.

The ACORD name and logo are registered marks of ACORD Page 921 of 1410

POLICY NUMBER: GBL13000415-03

COMMERCIAL GENERAL LIABILITY
CG 20 26 07 04
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.

ADDITIONAL SURED-DESIG
PERSO OR.""
This endorsement modifies insurance provided under the following:

COMMERCIAL GENERAL LIABILITY COVERAGE PART

SCHEDULE
Name Of Additional Insured Person(s) Or Organization(s) All entities as required by written contract
Information required to com 3lete this Schedule, if not shown above, will be shown in the Declarations.

Section II — Who Is An Insured is amended to include
as an additional insured the person(s) or organize-
tion(s) shown in the Schedule, but only with respect to liability for "bodily injury", "property damage" or "per- sonal and advertising injury" caused, in whole or in part, by your acts or omissions or the acts or omissions of
those acting on your behalf:

A. In the performance of your ongoing operations; or
B. In connection with your premises owned by or rent-
ed to you.

Additional Premium:

Other Insurance -subject to all terms and provisions of the policy, insurance as provided by this endorsement shall be deemed primary and noncontributory, but only with respect to work performed by or on behalf of the named insured in connection with the described project
CG 20 26 07 04 © ISO Properties, Inc., 2004
Pane 1 of 1 fl

Endorsement #31

ADDITIONAL INSURED
THIS ENDORSEMENT CHANGES YOUR POLICY. PLEASE READ IT CAREFULLY.

For a covered auto, it is hereby agreed and understood that the following is an Additional insured under your policy:

City of Bell Gardens
City License Department
7100 S. Garfield
Bell, CA 90201
Section III.H. is amended to include as an additional insured the person(s) or organization(s) listed above, but only with respect to bodily injury or property damage resulting from the acts or omissions of:

1. You (the Named Insured)

2. Any of your employees, agents, or independent contractors authorized to operate a vehicle in furtherance of your business.

3. Any person, except the additional insured or any employee or agent of the Additional insured, operating a covered auto with the permission of any of the above.

The additional insured(s) listed above must comply with all notice and cooperation Conditions in the Policy, including those set forth in Section V. As a further condition of Coverage, the additional insured shall not negotiate or settle claims independently of the Named Insured and/or the Company.

Attached to and forming part of: PG 1241 25
Insured: ADMINISTRATIVE SERVICES COOPERATIVE, INC.

Effective: 8/1/2025
Date issued: 7/1/2025

APPENDIX
Attachment A — Proposal Price Sheet

PROPOSAL PRICE SHEET
FROM: Administrative Services Cooperative, Inc.

Name of Proposer
To furnish the Medical Taxi services described in this proposal, the Proposer would charge the prices given below. Please complete this form or in an attachment, and sign and date this form and any amending document.
(1) Flag Drop, per Trip: $ $3.10
(2) Per Mile: $ 2.97
(3) Per minute or other time period: N/A (Prices are to be mileage -based only.) (4) Transaction Tracking Software:$458.33 per pntt(Transaction Fee Per or Monthly Minimum) (5) Administrative Overhead: 15 % of Net Charges charged to City of Bell Gardens where Net Charges are defined as the total Trip charges net of collected revenues. (5) To encourage Shared Rides, persons who are picked up at the same origin and delivered to the same destination in the same taxicab may ride for a single Fare per taxicab. (As well as encouraging ridesharing, this provision ensures that aides to the disabled will ride free of charge.) (6) An "Incremental Shared Ride," where one taxicab picks up joint travelers successively and delivers them to the same or successive destinations, shall be billed to the City as a single Trip from the point where the first rider is picked up to the point where the last rider is dropped off. Each rider shall pay a full individual Fare. All Fares collected in this Incremental Shared Ride will be deducted from the gross charge to the city.
(7) Other charges (please describe): $25 flag drop for wheelchair -accessible trips. We are also proposing a $10 minimum per ride.

The undersigned certifies that the foregoing prices are valid for ninety (90) days from the proposal due date, and that these will be the prices maintained throughout the term of the Contract Services Agreement.

Marco A. Soto, VP/Director of Operations 11/12/2025
Name, Title Date
22

Attachment B — Acknowledgement of City's Standard Form of Agreement

ACKNOWLEDGEMENT OF CITY'S STANTARD FORM OF AGREEMENT
I, the undersigned, certify that I, Marco A. Soto am the _VP/Director of Operations_, of _Administrative Services Cooperative, Inc. , the party making the proposal for award of a Contract Services Agreement for Medical Taxi Program Services, ("Proposer") and, on behalf of the Proposer, hereby:

Accept City's Standard Form of Agreement — check on box.

As is, without qualifications or modifications.

As modified by attachment. [Proposer to provide]
I certify that I am authorized to sign this Consent Form on behalf of Proposer.

Executed this _12th day of _Novemb 025 in _Torrance California.

Signature of Officer printed/Typed. Name of Officer _Marco A.

Soto Title of Officer VP/Director of Operations_
24

Attachment C — References
Reference #1
Organization/Agency
Contract Value
City of Lynwood
$180,000/ year approximate
Work Performed
Contact Person and Title
Phone Number and Email
Reference #2
Organization/Agency
ASC has provided on -demand taxi- based Dial -
A -Ride service to the City of Lynwood since
2004. Individuals who are 65 years of age and
older/ or have a qualifying disability can use
this service. This program uses the MJM QR
code card system.

Mark Flores, Director of Parks & Recreation
(310)603-0220 ext. 3 1 9
t flo►°es Iy vnood.ca.us
11330 Bullis Rd. Lynwood, CA 90262
Montebello Bus Lines
Contract Value
$300,000/ year approximate
Work. Performed
Contact Person and Title
Phone Number and Email
Reference #3
Organization/Agency
ASC provides on -demand taxi- based Dial -A -
Ride service to the City of Montebello
residents. Individuals who are 62 years of age
and older/ or have a qualifying disability can
use this service. This program uses the MJM
QR code card system.

John Soria
(323) 558- 1625
tsc r,aicr neonlebelluca.000v
400 S Taylor Ave. Montebello, Ca 90640
City of South Gate
Contract Value
Work Performed
$811,000 per year
ASC provides on -demand taxi -based services
to the City of South Gate since 2008. ASC
also subsidizes trips to and from the Senior
Center for the city. Individuals who are 62 and
older/ or have a qualifying disability can use
this service. Most trips are intra-city, but

Tents can travel to selected satellite
locations. This program uses the MJM swipe
card system.

Contact Person and Title
Phone Number and Email
Reference #4
Organization/Agency
Contract Value
Work Performed
Contact Person and Title
Phone Number and Email
Reference #5
Organization/Agency
Contract Value
Work Performed
Contact Person and Title
Phone Number and Email
Steve Costley, Director of Parks and
Recreation
(323) 563-5494
scostley@sogate,org
4900 Southern Ave. South Gate, CA 90280
Palos Verdes Peninsula Transit Authority
$150,000/ year approximate
ASC provides on on -demand transportation for
the City of Palos Verdes senior and disabled
residents. This program uses the MJM swipe
card system.

Martin Gombert, Administrator
(626) 487-8230
transit a,pv.net
38 Crest Rd. Rolling Hills, CA 90274
Norwalk Transit
$50,000/ year approximate
ASC provides on on -demand transportation for
the City of Norwalk senior and disabled
residents. This program uses the MJM swipe
card system.

Jim Parker, Director of Transportation
(562) 929-5550
JParker(a,norw i Ikca. iov;
12650 Imperial Hwy., Norwalk, CA 90650

Attachment D — ADDITION OF MJM SYSTEM

City of : elf ardens
®ia and Ride Progra
sing t e EZTrans • ore Syste
Prepared by
J Innovations
November 14, 2025
6300 Blair Hill Lane, Suite 301 • Baltimore, MD 21209 • Tel: 410-664-0700 • Fax: 410-664-4018 • www.mjminnouations.com

Executive Summary
Overview
MJM Innovations ("MJM") developed the EZTransport® System to eliminate the paper -based system used by agencies to track the services for transportation programs throughout the country.

MJM proposes to install the EZTransport system to help City of Bell Gardens manage their transit program. EZTransport has been used to manage millions of trips provided by paratransit programs and a variety of transportation providers since it was first installed in 2001.

The EZTransport system consists of two components: the EZTransport scan card and the secure web application that was developed to manage the live trip data received from the vehicle's mobile data terminal (MDT). EZTransport cards are produced using a standard design and include the agency name. The cards can be customized to include the participant name and photograph and additional graphics can be printed on the card.

The EZTransport cards are scanned at the beginning and end of each trip. Participant account number, time of trip, date of trip, GPS location of pick-up, drop-off and fare amount are some of the live trip data that is instantly sent to the secure web application.

MJM provides web -based tools for managing accounts, creating reports, auditing trips, and provider billing. The staff will no longer have to wait for program information to be submitted in weekly or monthly batches. Each trip is available for review as it occurs.

Some of the benefits of implementing the EZTransport system include:

Electronically track and capture "live" trip information.

Remove vouchers and coupons which minimize opportunities for program misuse.

Reduce fare collection to a simple card scan.

Securely manage program information online.

Outsourced management services (optional, at an additional cost).

The rvum Approach
MJM developed technology so managers can monitor and review services in real time. MJM integrates hardware, software and communications systems and uses scan card technology to process transactions. MJM provides a proprietary transaction processing platform and user-friendly web based interface so the agency can manage the services anytime, anywhere. MJM has worked with agencies to mold the system to meet a variety of management and reporting needs.

The program managers can access the system to get detail down to an individual participant, provider, trip or date. The information collected is available to the program managers and is at their disposal through a secure web application.
6300 Blair Hill Lane, Suite 301 * Baltimore, MD 21209 o Td: 410-664-0700 o Fax: 410-664-4018 * ww .mkminno=,.sin.c

Project Results and Performance
MJM is currently integrated and working with the taxi provider delivering rides to numerous agencies close to City of Bell Gardens including Artesia, Bell Gardens, Cudahy, Inglewood, Los Angeles County, Lomita, Long Beach, Lynwood, Montebello, Norwalk, Palos Verde, Paramount, and South Gate. MJM is proud of our track record of performance with our customers and working with MJM will be a very positive experience. MJM will provide the software and configure the hardware that's currently installed and integrated with the EZTransport system and provide the means for the staff to track the program usage. MJM will also recommend new solutions and approaches as the transit program evolves in the future.

MJM Innovations
MJM was established in 1998 to provide technology solutions and management services to a variety of customers and clients. The EZTransport System improves transaction tracking by providing a better, faster, less expensive secure system. The more efficient management of the service enhances the customer service experience as well. The principals of MJM have operated a variety of companies, including service organizations, technology, retail and manufacturing companies. They bring a wealth of talent and experience in running organizations dedicated to providing a high level of service, quality products, and technical and customer support.

MJM manages electronic processing programs including credit card, debit card and voucher programs in Maryland, Washington DC, Texas, California, Arizona, and Florida. MJM works in and around large urban cities including Baltimore, Washington DC, Dallas, Houston, Austin and San Antonio, TX, Phoenix, and Scottsdale, AZ, and Los Angeles, CA. MJM has numerous clients in the Los Angeles metropolitan area including the Los Angeles Department of Transportation and MJM installed a transportation technology project at the Los Angeles International Airport (LAX) that streamlined taxi operations and fee collections. That project combined technology solutions, web based software, card processing, taxi meter equipment, wireless communications, text messaging to vehicles, GPS coordinates and a host of hardware and software solutions. MJM works with multiple platforms of hardware and software, multiple providers, gateways, and transaction processing vendors. MJM is the perfect solution to complement the transportation services for the program and provides a great value to lower costs and enhance the customer experience. 6300 Blair Hill Lane, Suite 301 * Baltimore, MD 21209 o Tel: 410-664-0700 m Fax: 410-664-4018 o wwwmiirninnovations.corn

SCOPE OF SERVICES:

System License - License the use of the EZTransport System to the City of Bell Gardens Diamond Ride program throughout the length of the contract.

System Installation/Setup:
• Set up Provider Accounts, Account Permissions and Security Access to the System • Prepare the database and help with the Client Data Import • Set up Participant Accounts, limits and program parameters • Host/Manage Web Interface and Warehouse/Maintain Program Data • Setup administrative and member websites
• Scan Card and Smart Card compatible
• MJM is currently integrated with ASC and their existing Mobile Data Terminal hardware, software and communications systems. There is a seamless integration with ASC.

Card Services: - Design, print and distribute standard issue EZTransport cards; the cards are delivered to a central location for individual distribution.

EZTransport Training Program:
• Provide EZTransport manuals to the agency users prior to web training • Web -based training for EZTransport web application for the agency users • Follow—up web training 30 days into program if needed • EZTransport Help Desk Support
Some of the Features Available to City of Bell Gardens for their use:

Management:
• Control use of cards and trips with a variety of parameters including dollars and time • Track and lock out lost and/or stolen cards
• Report modules including transactions and billing
• Fare/Trip Review; Audit trips by participant, provider or date ranges • Management of fare collection and reporting of cash collections (available at an additional charge) Reporting:
• Transaction Report
• Detailed Trip Report
• Low Balance Report
• Lost/Stolen Card Report
Accounting:
• Validate and adjust transactions as needed
• View and Prepare Provider Invoice
NOTE — MJM can provide outsourced management services, reporting services, fare collections, reporting of cash collections accounting support, billing and services and customer service; call for pricing of these services.
6300 Blair Hill Lane, Suite 301 • Baltimore, MD 21209 • Tel: 410-664-0700 • Fax: 410-664-4018 • www.mlminnc

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rr &moiiaoer
ELMO
6300 Blair Hill Lane, Suite 301 • Baltimore, MD 21209 • Tel: 410-664-0700 • Fax: 410-664-4018 • www.mlminnmiatinns rnm

Pricing for the City of BeII Gardens program
Initial set up and card implementation. Set up accounts and permissions for the agency staff. Set up database container for participant data import and set up account editing for each participant. The estimated initial participant count is 100 participants. If the initial import is over 500 participants, additional implementation charges may apply. The initial setup period is thirty days. This is a one-time fee.

System Features include: Standard Reports, Accounting Reports and MJM Technical Support (during normal business hours 8:30- 5:00 pm EST)
p
$5,500.00
Card Printing and Distribution to a Central Location —The participants included with the initial data import will be provided with Standard EZ Transport Scan Cards (includes unique account number; customized cards can be provided at an additional charge); Billing for cards ordered after the initial setup will be at the pricing listed herein.

New participants cards
Lost/Stolen/Replacement Cards
Transaction Cost Per Month (includes Ongoing Licensing fees, Warehouse and maintain program data, Host and manage web interface)
Minimum Transaction cost is $5,500 per year; the trip volumes listed are annual (12 month) numbers of trips. The trip count resets each year on the anniversary of the program go live date.
0 - 25,000 trips
25,001-100,000 trips
100,001+ Trips
$5.00 per card
$5.00 per card
$ 0.50/trip
$ 0.35/trip
$ 0.25/trip
Additional Web Based Training for Staff; after initial staff training Custom Software Development available at an hourly cost Management/Auditing Services available at an additional cost Notes:

1. This proposal is for a Standard EZTransport DAR System install. Custom software development is available to enhance the services; the hourly cost is listed above. Interactive Voice Recognition System (IVR) for account management like balance inquiries and activations (available at an additional chargel. Ecommerce is available for account reloads (available at an additional charge).

2. Payment terms are as follows: Payment for Setup and Card Implementation are due upon receipt of the cards to the agency staff for use with the system. Ongoing transaction fees, new participant cards and replacement cards will be billed at the end of the month and are due upon receipt. All pricing is subject to sales tax or sales tax exempt certificate or documentation.

3. Standard new or replacement card processing will be completed within two weeks of receipt of request to print. Cards will be sent by standard mail to a central location. Upgraded shipping and freight options are available upon request and will be billed with the card invoices as incurred.

4. KIM will provide a Statement of Work (SOW) prior to beginning the implementation of the service. The SOW will outline the estimated time table and outline to implement services. MJM requires approximately sixty days to complete setup, configuration and training of the EZTransport System.

5. The proposal does not include management services, auditing services or custom reporting. Additional optional management and or auditing services can be provided upon request. Custom reports are available upon request and will be scoped out prior to implementation for cost. Custom projects and development are available at the hourly rate stated above. Custom projects and development will generate a Statement of Work with an estimated time line and pricing proposal prior to implementation. Custom software development, management services and auditing services will be priced on an hourly basis, billed monthly and are due upon receipt,

6. This proposal is valid for 60 days from 11/14/2025
6300 Blair Hill Lane, Suite 301 • Baltimore, MD 21209 + Tel: 410-664-0700 • Fax: 410-664-4018 • www.mjmonttc

Attachment E — ASC's Drug and Alcohol Policy

FTA Drug and Alcohol Policy — LA Yellow Cab
Effective as of 08/24/2022
Adopted by:

Date Adopted: [08/24/2022]
Last Revised: [06/28/2024]

FTA Drug and Alcohol Policy — LA Yellow Cab
Table of Contents

1. Purpose of Policy

2. Covered Employees ......... . . . . .. . .. .. . .. .

3. Prohibited Behavior ................. ,

4. Consequences for Violations...

5. Circumstances for Testing .......

6. Testing Procedures ...................

7. Test Refusals

8. 9. Contact Person .... .....
3 .4
.8

FTA Drug and Alcohol Policy — LA Yellow Cab
. Purpose of Policy
This policy complies with 49 CFR Part 655, as amended and 49 CFR Part 40, as amended. Copies of Parts 655 and 40 are available in the drug and alcohol program manager's office and can be found on the Internet at the Federal Transit Administration (FTA) Drug and Alcohol .Program wrebsite 11tt(�J, t'an tV.lth do 'DraLk llci,AICCrhOi,.

All covered employees are required to submit to drug and alcohol tests as a condition of employment in accordance with 49 CFR Part 655.

Portions of this policy are not FTA-mandated but reflect LA Yellow Cab's policy. These additional provisions are identified by bold text.

In addition. DOT has published 49 CFR Part 3?. implementing the Drug -Free Workplace Act of 1988_. which requires the establishinent of drug -free workplace policies and the reporting of certain drug -related offenses to the FTA.

All LA Yellow Cab employees are subject to the provisions of the Drug -Free Workplace Act of 1988.

The unlawful manufacture, distribution, dispensation, possession or use of a controlled substance is prohibited in the covered workplace. An employee who is convicted of any criminal drug statute for a violation occurring in the workplace shall notify LA Yellow- Cab no later than five days after such conviction.

2. Covered Employees
This policy applies to every person, including an applicant or transferee, who performs or will perform a "safety -sensitive function'" as defined in Part 655. section 655.4. The teen "employees" in this policy also refer to as an independent contractor.

You are a covered employee if you perform any of the following:
• Operating a revenue service vehicle_ in or out of revenue service • Operating a non -revenue vehicle requiring a commercial driver's license • Controlling movement or dispatch of a revenue service vehicle • Maintaining (including repairs. overhaul and rebuilding) of a revenue service vehicle or equipment used in revenue service
Carrying a firearm for security purposes
For LA Yellow Cab. the only position classified as safety -sensitive is Drivers.

The application of this policy to non -safety -sensitive employees is under company authority. All non -DOT tests (under company authority) roust be performed using non -Federal Custody and Control Forms and/or non -DOT Alcohol Testing Forms.

FTA Drug and Alcohol Policy -- LA Yellow Cab

3. Prohibited Behavior
Use of illegal drugs is prohibited at all times. Prohibited drugs include:
marijuana
• cocaine
• phencyclidine (PCP)
• opioids
• amphetamines
Ail covered employees are prohibited from perforating or continuing to perform safety -sensitive functions while having an alcohol concentration of 0.04 or greater. Under company authority, covered employees are prohibited from having alcohol in their system at .02 BAC or greater.

All covered employees are prohibited from consuming alcohol while performing safety-sensitivejob functions or while on -call to perform safety -sensitive job functions. If an on -call employee has consumed alcohol, they must acknowledge the use of alcohol at the time that they are called to report for duty. If the on -call employee claims the ability to perform his or her safety -sensitive function. he or she must take an alcohol test with a result of less than 0.02 prior to performance.

All covered employees are prohibited from consuming alcohol within four (4) hours prior to the performance of safety -sensitive job functions.

All covered employees are prohibited from consuming alcohol for eight (8) hours following involvement in an accident or until he or she submits to the post -accident drug and alcohol test, whichever occurs first.

Under company authority covered employcca arc nine) prohibited from consuming alcohol during lunch periods, rest breaks, split shift breaks, or anytime the employee is in uniform or while on company business.

4. Consequences for Violations
As required by the FTA. following a positive drug or alcohol (BAC at or above 0.04) test result or test refusal, the employee will be immediately removed from safety -sensitive duty and referred to at least tvio DOT -qualified Substance Abuse Professionals.

Under the FTA rule, a covered employee who is found to have an alcohol concentration of 0.02 or greater but less than 0,04 must be removed immediately from safety -sensitive functions for at least eight hours or until the employee's alcohol concentration measures less than 0.02.

However, under company authority, it is a violation of the policy, to have an alcohol test result at .02 - .039. This will also result in the employee's immediate removal from service and referral to a substance abuse counselor (SAP).

FTA Drug and Alcohol Policy — LA Yellow Cab
Zero Tolerance
Per LA Yellow Cab policy. a covered employee who tests positive for drugs or alcohol (BAC at or above

0.04) or refuses to test will be referred to at least two Substance Abuse Professionals (SAPs) and terminated from employment.

Under company authority, an alcohol test result between .02 - .039 will result in referral to a substance abuse counselor termination from employment.

5. Circumstances for Testing
Pre -Employment Testing
A negative pre -employment drug test result is required before an employee can first perform safety - sensitive functions. If a pre -employment test is cancelled, the individual will be required to undergo another test and successfully pass with a verified negative result before performing safety -sensitive functions.

If a covered employee has not performed a safety -sensitive function for 90 or more consecutive calendar days and has not been in the random testing pool during that time, the employee must take and pass a pre- employment test before he or she can return to a safety -sensitive function.

A covered employee or applicant who has previously failed or refused a DOT pre -employment drug and/or alcohol test must provide proof of having successfully completed a referral, evaluation. and treatment plan meeting DOT requirements.

Reasonable Suspicion Testing
All employees shall he subject to a drug and/or alcohol test when LA Yellow Cab has reasonable suspicion to believe that the employee has used a prohibited drug and/or engaged in alcohol misuse. A reasonable suspicion referral for testing will be made by a trained supervisor or other trained company official on the basis of specific, contemporaneous. articulable observations concerning the appearance. behavior. speech. or body odors of the covered employee.

All employees may be subject to reasonable suspicion drug testing any time while on dun. Under FTA rule. safety -sensitive employees may be subject to reasonable suspicion alcohol testing while the employee is performing safetyi-sensitive functions, just before the employee is to perform safer.A-sensitive functions, or just after the employee has ceased performing such functions. Under company authority, all employees are subject to reasonable suspicion testing for alcohol any time they are on duty.

The company will be responsible for transporting the employee to the testing site. Supervisors should avoid placing themselves and/or others into a situation which may endanger the physical safety of those present. The employee shall be placed on administrative leave pending receipt of test results.

PTA Drug and Alcohol Policy— LA Yellow Cab
Post -Accident Testing
Covered employees shall be subject to post -accident drug and alcohol testing under the following circumstances:

Fatal Accidents
As soon as practicable follo44 ing an accident involving the loss of a human life. drug and alcohol tests will he conducted on each surviving covered employee operating the public transportation vehicle at the time of the accident. In addition. any other covered employee w hose performance could have contributed to the accident. as detennined by LA Yellow Cab using the hest information available at the time of the decision, will be tested.

Non -fatal Accidents
As soon as practicable following an accident not involving the loss ofa human life, drug and alcuijol tests %till be conducted on each covered employee operating the public transportation vehicle at the time of the accident if at least one of the following conditions is met:
(1 ) The accident results in injuries requiring immediate medical treatment away from the scene, unless the covered employee can be completely discounted as a contributing factor to the accident
(2) One or more vehicles incurs disabling damage and must be towed away from the scene, unless the covered employee can be completely discounted as a contributing factor to the accident
In addition_ any, other covered employee tvhc
accident. as determined by LA Yellow Cab u
decision, will he tested,
performance could have contributed to the
rag the best information available at the time of the
A covered employee subject to post -accident testing must remain readily available. or it is considered a refusal to test. Nothing in this section shall be construedto require the delay of necessary medical attention for the injured following an accident or to prohibit a covered employee from leaving the scene of an accident for the period necessary to obtain assistance in respondima to the accident or to obtain necessary emergency medical care.

Random Testing
Random drug and alcohol tests at°e trnr rttttvtarrced and unpredictable. and the dates for adrninistering random tests are spread reasonably throng �haur the calendar year. Random te,tiirg. 4a ill beconducttd at all txtttes of the day when sa et5-sensitil futtctiaatas are performed.

Testing rates will meet or exceed the minimum annual percentage rate set each year by the ETA administrator. The current year testing rates can be viewed online at y, 1541 L 111 11�1d idl [If ^C, L°t�,ti rF l.ly�� I:11IC� illyi4. l l il 7,;a.,t s..

Page Page 943 of 1410

F IA Drug and Alcohol Policy— LA Yellow Cab
The selection of employees for random drug and alcohol testing will be made by a scientifically valid method, such as a random number table or a computer -based random number generator. The selection will be conducted prior to the start of the new random period. Under the selection process used. each covered employee will have an equal chance of being tested each time selections are made.

A covered employee rnav only he randomly tested for alcohol misuse while the employee is performing safety -sensitive functions_ just before the employee is to perform safery-sensitive functions. or just after the employee has ceased performing such functions. Linder company authority, an employee may be randomly tested for alcohol anytime he or she is on duty. A covered employee may be randomly tested for prohibited drug use anytime while on duty.

Each covered employee who is notified of selection for random drug or random alcohol testing must immediately proceed to the designated testing site.

6. Testing Procedures
All ETA drug and alcohol testing will be conducted in accordance with 49 CFR Part 40. as amended.

Dilute Urine Specimen
If a test results in a negative dilute, LA Yellow Cab will conduct one additional retest. The result of the second test will be the test of record. 1f there is another negative dilute test result, LAYellow Cab will accept the test result as negative and there will be no retest, unless the creatinine concentration of a negative dilute specimen was greater than or equal to 2 mg!dL, but less than or equal to 5 mg/dl..

Dilute negative results with a creatinine level greater than or equal to 2 rng/dL but less than or equal to 5 mg/dl._, require an immediate recollection under direct observation (see 49 CFR Part 40. section 40.67).

Split Specimen Test
In the event of a verified positive test result. or a verified adulterated or substituted result, the employee can request that the split specimen be tested at a second laboratory. (Note: DOT does not authorize split specimen testing for an Invalid test result). LA Yellow Cab guarantees that the split specimen test will he conducted in a timely fashion. The company will seek reimbursement for the split specimen test if the split specimen test result confirms the result from the primary sample.

7. Test Refusals
As a covered employee. you have refused to test ifyou:
( I ) Fail to appear for anv test (except a pre -employment test) within a reasonable time. as determined by LA Yelloyy Cab.

FTA Drug and Alcohol Policy — LA Yellow Cab
(2) Fail to remain at the testing site until the testing process is complete. An employee who leaves the testing site before the testing process commences for a pre -employment test has not refused to test.
(3) Fail to attempt to provide a specimen required by part 40 or part 655. An employe who does not provide a specimen because he or she has left the testing site before the testing process commenced for a pre -employment test has not refused to test. (4) In the case of a directly observed or monitored urine drug collection. fail to permit monitoring or observation of your provision of a specimen.
(5) Fatl to provide a sufficient quantity of specimen when directed without a valid medical explanation.
(6) Fail or decline to take a second test as directed by the collector or LA Yellow Cab for drug testing.
(7) Fail to undergo a rnedical evaluation as required by the MRO or LA Yellow > Cab's Designated Employer Representative (DER).
(8) Fail to cooperate with any pan of the testing process. (9) Fail to follow a an observer's instructions to raise and lower clothing and turn around during a directly observed urine test.
(10) Possess or wear a prosthetic or other device used to tamper with the collection process. ( 1 1 ) Admit to the adulteration or substitution of a specimen to the collector or MRO. ( 12) Refuse to sign the certification at Step 2 of the Alcohol Testing Form (ATF). (13) Fail to remain readily available following an accident.

Asa covered employee, if the MRO reports that you have a verified adulterated or substituted test result. you have refused to take a drug test.

As a covered employee, if}'ou refuse to take a drug and./or alcohol test. you incur the same consequences as testing positive and will be immediately removed from performing safety -sensitive functions and referred to at least two SAPs.

Prescription Drug Use
The appropriate use of legally prescribed drugs and non-prescription medications is not prohibited.

However, the use of any substance which carries a warning label that indicates that mental functioning, motor skills, or judgment may be adversely affected must be reported to management or the DER/DAPM. Medical advice should be sought, as appropriate, while taking such medication and before performing safety --sensitive duties.

9. Contact Person
For questions about LA Yellow Cab's anti -drug and alcohol misuse program_ contact Oscar Nicolas at (310) 851-5028 or onicolasG.ulavellowcab.corn.

Page

CITY OF BELL GARDENS

OFFICE OF THE CITY MANAGER

EXECUTIVE SUMMARY
TO: Honorable Mayor and City Council Members
FROM: Michael B. O'Kelly, City Manager
BY: Bernardo Iniguez, Director of Public Works/Facilities SUBJECT: Consideration of a Resolution Approving a Third Amendment to the Contract Services Agreement with All City Management for a CPI Adjustment Request for Crossing Guard Services
MEETING DATE: December 8, 2025
RECOMMENDATION:

It is staffs recommendation that the City Council adopt the attached Resolution authorizing the City Manager to execute the Third Amendment to the Contract Services Agreement with All City Management Services for a CPI adjustment of 3.3%.

BACKGROUND / DISCUSSION:

On October 8, 2020, the City released a Request for Proposals for crossing guard services (RFP) consisting of seven (7) service locations. On June 14, 2021, the City Council awarded a Contract Service Agreement (Agreement) to All City Management Services (ACMS) for crossing guard services in response to the RFP. The term of the Agreement was for three years, through June 13, 2024, with an option to extend it for up to two additional one-year terms.

On February 27, 2023, the City Council approved the First Amendment to the Agreement to add eight (8) additional service locations, for a total of fifteen (15) service locations, and to increase the compensation for the additional services. The First Amendment increased the annual not -to -exceed amount from $137,441 to $313,824.

On May 28, 2024, the Agreement was amended by way of a Side Letter to exercise the right to extend the term through June 13, 2025. On September 23, 2024, the City Council authorized a Second Amendment to the Master Agreement to account for the requested CPI increase which then increased the compensation to an amount not -to -exceed of $323,866.

On May 15, 2025, the Master Agreement was amended by way of a Side Letter to exercise the right to extend the Master Agreement to June 13, 2026.

CPI Adjustment Request
On November 13, 2025, ACMS submitted a request (that was inadvertently dated May 1, 2025) for an increase to the hourly rates from $28.14/hr. to $29.07/hr. for the 25/26 school

year, coinciding with an increase of 3.3% in the Consumer Price Index (CPI) for the Los Angeles Region - All Urban Consumers for the 12 -month period ended August 2025.

Given that the governing Agreement is silent on compensation adjustments due to changes in CPI, City Council approval is required.

ACMS has been performing services satisfactorily to date. Staff is recommending a CPI adjustment of 3.3% to the Agreement's annual compensation amount resulting in an additional $10,687.59, which would increase the annual not -to -exceed amount from $323,866 to $334,553.96.

CONCLUSION:

Approving the Third Amendment would approve ACMS's CPI adjustment request, effective as of August 12, 2025.

FISCAL IMPACT:

The City's FY 2023-2024 Public Works budget includes sufficient general funds to cover the cost of the $10,687.59 increase in crossing guard services.

APPROVALS:

Michael B. O'Kelly, City Manager
Stephanie Vasquez, City Attorney
Manuel Carrillo, Director of Finance and Administrative Services

RESOLUTION NO. 2025-119

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF BELL

GARDENS, CALIFORNIA, APPROVING A THIRD AMENDMENT TO THE

CONTRACT SERVICES AGREEMENT BY AND BETWEEN THE CITY OF

BELL GARDENS AND ALL CITY MANAGEMENT SERVICES FOR

CROSSING GUARD SERVICES
WHEREAS, on June 14, 2021, the City of Bell Gardens (City) and All City Management Services (ACMS) executed and entered into a Contract Services Agreement ("Agreement") for crossing guard services; and WHEREAS, on February 27, 2023, the City Council authorized a First Amendment to the Agreement approving a modification of the scope of services and an increase to the compensation amount for those additional services; and WHEREAS, under the terms of the Agreement, the City had the option to extend the Agreement for a maximum of two (2) one-year term; and WHEREAS, on May 28, 2024, the Agreement was amended by way of a Side Letter (hereinafter, Side Letter No. 1) to exercise the right to extend the Agreement to June 13, 2025; and
WHEREAS, on September 23, 2024, the City Council authorized a Second Amendment to the Agreement to account for a requested CPI increase; and WHEREAS, on May 15, 2025, the Agreement was amended by way of a Side Letter (hereinafter, Side Letter No. 2) to exercise the right to extend the Agreement to June 13, 2026; and
WHEREAS, on November 13, 2025, ACMS requested a CPI increase of 3.3% that would become effective as of August 12, 2025, and would be in place for the remainder of the Term; and
WHEREAS, the City and ACMS now wish to increase the total Annual Not -to - Exceed Sum of THREE HUNDRED TWENTY-THREE THOUSAND EIGHT HUNDRED SIXTY-SIX DOLLARS AND THIRTY-SEVEN CENTS ($323,866.37) by

TEN THOUSAND SIX HUNDRED EIGHTY-SEVEN DOLLARS AND FIFTY-NINE CENTS ($10,687.59) fora new total Annual Not -to -Exceed Sum of THREE HUNDRED

THIRTY-FOUR THOUSAND FIVE HUNDRED FIFTY-THREE DOLLARS AND NINETY-SIX CENTS ($334,553.96) to account for the requested CPI increase which would be effective as of August 12, 2025, and would be in effect for the remainder of the Term.

NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Bell Gardens as follows:

Resolution No. 2025-119
SECTION 1. The City Council hereby finds and determines that the foregoing recitals are true and correct, constitute a material part of this Resolution, and therefore incorporate them herein in their entirety as part of the findings.

SECTION 2. Based upon the above recitals, the staff report accompanying this Resolution, and such other oral and written evidence, the City Council hereby approves a Third Amendment to the Agreement with All City Management Services, which is attached to the staff report as Exhibit 2.

SECTION 3. The City Council further authorizes and directs the City Manager to execute the Third Amendment to the Agreement with All City Management Services on the City's behalf, along with any other ancillary documents relating thereto, including any other documents consistent with and necessary to implement and effectuate the intent of the City Council as set forth in this Resolution.

SECTION 4. The City Clerk shall attest and certify to the passage and adoption of this Resolution and enter it into the book of original resolutions, and it shall become effective immediately upon its approval.

PASSED, APPROVED, and ADOPTED this 8th day of December, 2025.

THE CITY OF BELL GARDENS
Marco Barcena, Mayor
APPROVED AS TO FORM: ATTEST:

Stephanie Vasquez
City Attorney
2 of 3
Daisy Gomez
City Clerk

Resolution No. 2025-119
I, , City Clerk of the City of Bell Gardens, hereby CERTIFY that City Council Resolution No. was adopted by the Bell Gardens City Council at a regular meeting of the City Council held on December 8, 2025, and was approved and passed by the following vote:

AYES:

NOES:

ABSTAIN:

ABSENT:

Daisy Gomez
City Clerk
3 of 3

2025

THIRD AMENDMENT TO CONTRACT SERVICES AGREEMENT
(Engagement: Crossing Guard Services)
(Contractor: All City Management Services)
THIS THIRD AMENDMENT (hereinafter, "Third Amendment") to that certain agreement entitled "Contract Services Agreement" and dated June 14, 2021 (hereinafter, the "Master Agreement"), is hereby made and entered into this day of , 2025 (hereinafter, "Effective Date") by and between the CITY OF BELL GARDENS, a municipal corporation (hereinafter, "CITY") and ALL CITY MANAGEMENT SERVICES (hereinafter, "CONTRACTOR"). For purposes of this Third Amendment, the capitalized term "Parties" shall be a collective reference to both CITY and CONTRACTOR. The capitalized term "Party" may refer to either CITY or CONTRACTOR, interchangeably as appropriate.

RECITALS
This Third Amendment is made and entered into with respect to the following facts:

WHEREAS, on June 14, 2021, the Parties executed and entered into the Master Agreement for crossing guard services; and
WHEREAS, on February 27, 2023, the Parties executed and entered into a first amendment (hereinafter "First Amendment") to revise the Scope of Work and Compensation of the Master Agreement; and
WHEREAS, under the terms of the Master Agreement, CITY had the option to extend the Master Agreement for a maximum of two (2) additional one-year extensions; and
WHEREAS, on May 28, 2024, the Master Agreement was amended by way of a Side Letter, titled, "One -Year Extension of Agreement with All City Management Services" (hereinafter, Side Letter No. 1) to exercise the right to extend the Master Agreement to June 13, 2025; and
WHEREAS, on September 23, 2023, Master Agreement was amended, by way of a second amendment (hereinafter, "Second Amendment"), to increase the compensation of the Master Agreement; and
WHEREAS, on May 15, 2025, the Master Agreement was again amended by way of a Side Letter, titled, "One -Year Extension of Contract Services Agreement with All City Management Services for Crossing Guard Services" (hereinafter, Side Letter No. 2) to exercise the right to extend the Master Agreement to June 13, 2026; and WHEREAS, for purposes of this Third Amendment, the Master Agreement, as amended by way of the First Amendment, Side Letter No. 1, Second Amendment, Side Letter No. 2, may be referred to collectively as the "Master Agreement". The Master Agreement is attached and incorporated hereto as Exhibit "A"; and

WHEREAS, under the terms of the Master Agreement the CITY agreed to pay CONTRACTOR an annual not -to -exceed sum of THREE HUNDRED TWENTY-THREE

THOUSAND EIGHT HUNDRED SIXTY-SIX DOLLARS AND THIRTY-SEVEN CENTS ($323,866.37) (hereinafter, "Annual Not -to -Exceed") to provide crossing guard services; and
WHEREAS, on November 13, 2025, CONTRACTOR provided a request letter (inadvertently dated May 1, 2025) requesting a CPI increase of three-point three percent (3.3%) that would become effective as of August 12, 2025, and would be in place for the remainder of the Term (hereinafter "2025 CPI Request Letter"); and WHEREAS, the 2025 CPI Request Letter is attached and incorporated hereto as Exhibit "B"; and
WHEREAS, the Parties now wish to increase the Annual Not -to -Exceed Sum of Three Hundred Twenty -Three Thousand Eight Hundred Sixty -Six Dollars and Thirty - Seven Cents ($323,866.37) by Ten Thousand Six Hundred Eighty -Seven Dollars and Fifty -Nine Cents ($10,687.59) for a new total Annual Not -to -Exceed Sum Three Hundred Thirty -Four Thousand Five Hundred Fifty -Three Dollars and Ninety -Six Cents ($334,553.96) to account for the requested CPI increase which would be effective as of August 12, 2025, and would be in effect for the remainder of the Term.

NOW, THEREFORE, in consideration of the mutual agreements contained herein, and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, and intending to be legally bound hereby, the Parties agree as follows:

SECTION 1. Section 4. (COMPENSATION) of the Master Agreement is hereby amended to increase the Annual Not -to -Exceed Sum of THREE HUNDRED TWENTY-

THREE THOUSAND EIGHT HUNDRED SIXTY-SIX DOLLARS AND THIRTY-SEVEN CENTS ($323,866.37 by TEN THOUSAND SIX HUNDRED EIGHTY-SEVEN DOLLARS AND FIFTY-NINE CENTS ($10,687.59) for a new total Annual Not -to -Exceed Sum of

THREE HUNDRED THIRTY-FOUR THOUSAND FIVE HUNDRED FIFTY-THREE DOLLARS AND NINETY-SIX CENTS ($334,553.96) which shall be effective as of August 12, 2025 and shall continue through the remainder of the Term.

SECTION 2. Except as otherwise set forth in this Third Amendment, the First Amendment, Side Letter No. 1, Second Amendment, Side Letter No. 2 and Master Agreement shall remain binding, controlling, and in full force and effect. Section 22 of the Master Agreement notwithstanding, this Third Amendment, together with the First Amendment, Side Letter No. 1, Second Amendment, Side Letter No. 2 and Master Agreement, shall constitute the entire, complete, final, and exclusive expression of the Parties with respect to the matters addressed in both documents.

SECTION 3. The provisions of this Third Amendment shall be deemed a part of the Master Agreement and except, as otherwise provided under this Third Amendment, the First Amendment, Side Letter No. 1, Second Amendment, Side Letter No. 2 and the Master Agreement, and all provisions contained therein shall remain binding and enforceable. In the event of any conflict or inconsistency between the provisions of this Third Amendment and the provisions of the First Amendment, Side Letter No. 1, Second 2

Amendment, Side Letter No. 2 and Master Agreement, the provisions of this Third Amendment shall control, but only in so far as such provisions conflict with the First Amendment, Side Letter No. 1, Second Amendment, Side Letter No. 2 and Master Agreement, and no further.
(SIGNATURES ON NEXT PAGE)
3

IN WITNESS WHEREOF, the Parties hereto have caused this Third Amendment to be executed on the day and year first appearing above.

CITY: CONTRACTOR:

CITY OF BELL GARDENS ALL CITY MANAGEMENT SERVICES
By: By:

Michael B. O'Kelly, City Manager
Date:

APPROVED AS TO FORM:

By:

Stephanie Vasquez, City Attorney
4 Name:

Title: _
Date:

EXHIBIT "A"

MASTER AGREEMENT
5

May 15, 2025
All City Management Services
Attn: David Mecusker
10440 Pioner Blvd, Suite 5
Santa Fe Springs, CA 90670
Re: One -Year Extension of Contract Services Agreement with All City Management Services for Crossing Guard Services
Dear Mr. Mecusker:

The City of Bell Gardens ("City") and All City Management Services ("Contractor") (collectively the "Parties") entered into a Contract Services Agreement for Crossing Guard Services ("Agreement"). The term of the Agreement is for three years beginning June 14, 2021, with an option to extend for up to two (2) additional one (1) year terms under the same terms and conditions at the discretion of the City, pursuant to Section 2A of the Agreement.

Accordingly, the City wishes to extend the term of the Agreement under the same terms and conditions for one (1) additional year for the period commencing June 14, 2025, and ending June 13, 2026.

If you have any questions regarding this letter, please contact Bernardo Iniguez, Director of Public Works/Facilities, at 562-806-7770 or [email protected].

Sincerely,
7 Michael B. O'Kelly
City Manager
Pa • e 956 of 1410

2024

SECOND AMENDMENT TO CONTRACT SERVICES AGREEMENT
(Engagement: Crossing Guard Services)
(Contractor: All City Management Services)
THIS SECOND AMENDMENT (hereinafter, "Second Amendment") to that certain agreement entitled "Contract Services Agreement" and dated June 14, 2021 (hereinafter, the "Master Agreement"), is hereby made and entered into this 23 day of September , 2024 (hereinafter, "Effective Date") by and between the CITY OF BELL GARDENS, a municipal corporation (hereinafter, "CITY") and ALL CITY MANAGEMENT SERVICES (hereinafter, "CONTRACTOR"). For purposes of this Second Amendment, the capitalized term "Parties" shall be a collective reference to both CITY and CONTRACTOR. The capitalized term "Party" may refer to either CITY or CONTRACTOR, interchangeably as appropriate.

RECITALS
This Second Amendment is made and entered into with respect to the following facts:

WHEREAS, on June 14, 2021, the Parties executed and entered into the Master Agreement for crossing guard services; and
WHEREAS, on February 27, 2023, the Parties executed and entered into a first amendment (hereinafter "First Amendment") to revise the Description of Work and Compensation of the Agreement; and
WHEREAS, under the terms of the Master, CITY had the option to extend the Agreement for a maximum of two (2) additional one-year extensions; and WHEREAS, on May 28, 2024, the Master Agreement was amended by way of a Side Letter, titled, "One -Year Extension of Agreement with All City Management Services" (hereinafter, Side Letter No. 1) to exercise the right to extend the Master Agreement to June 13, 2025; and
WHEREAS, for purposes of this Second Amendment, the Master Agreement, as amended by way of the First Amendment and Side Letter No. 1, may be referred to collectively as the "Master Agreement". The Master Agreement is attached and incorporated hereto as Exhibit "A"; and
WHEREAS, under the terms of the Master Agreement the CITY agreed to pay CONTRACTOR an annual not -to -exceed sum of THREE HUNDRED THIRTEEN THOUSAND EIGHT HUNDRED TWENTY-FOUR DOLLARS ($313,824) (hereinafter, "Annual Not -to -Exceed") to provide crossing guard services; and WHEREAS, on August 27, 2024, CONTRACTOR requested a CPI increase of three-point two percent (3.2%) that would become effective as of August 12, 2024, and would be in place for the remainder of the Term (hereinafter "2024 CPI Request Letter");

and
WHEREAS, the 2024 CPI Request Letter is attached and incorporated hereto as Exhibit "B"; and
WHEREAS, the Parties now wish to increase the Annual Not -to -Exceed Sum of

THREE HUNDRED THIRTEEN THOUSAND EIGHT HUNDRED TWENTY-FOUR DOLLARS ($313,824) by TEN THOUSAND FORTY-TWO DOLLARS AND THIRTY- SEVEN CENTS ($10,042.37) for a new total Annual Not -to -Exceed Sum of THREE

HUNDRED TWENTY-THREE THOUSAND EIGHT HUNDRED SIXTY-SIX DOLLARS AND THIRTY-SEVEN CENTS ($323,866.37) to account for the requested CPI increase which would be effective as of August 12, 2024, and would be in effect for the remainder of the Term.

NOW, THEREFORE, in consideration of the mutual agreements contained herein, and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, and intending to be legally bound hereby, the Parties agree as follows:

SECTION 1. Section 4. (COMPENSATION) of the Master Agreement is hereby amended to increase the Annual Not -to -Exceed Sum of THREE HUNDRED THIRTEEN THOUSAND EIGHT HUNDRED TWENTY-FOUR DOLLARS ($313,824) by TEN THOUSAND FORTY-TWO DOLLARS AND THIRTY-SEVEN CENTS ($10,042.37) for a new total Annual Not -to -Exceed Sum of THREE HUNDRED TWENTY-THREE

THOUSAND EIGHT HUNDRED SIXTY-SIX DOLLARS AND THIRTY-SEVEN CENTS ($323,866.37) which shall be effective as of August 12, 2024 and shall continue through the remainder of the Term.

SECTION 3. Except as otherwise set forth in this Second Amendment, the First Amendment, Side Letter No. 1 and Master Agreement shall remain binding, controlling, and in full force and effect. Section 22 of the Master Agreement notwithstanding, this Second Amendment, together with the First Amendment, Side Letter No. 1 and Master Agreement, shall constitute the entire, complete, final, and exclusive expression of the Parties with respect to the matters addressed in both documents.

SECTION 4. The provisions of this Second Amendment shall be deemed a part of the Master Agreement and except, as otherwise provided under this Second Amendment, the First Amendment, Side Letter No. 1 and the Master Agreement, and all provisions contained therein shall remain binding and enforceable. In the event of any conflict or inconsistency between the provisions of this Second Amendment and the provisions of the First Amendment, Side Letter No. 1 and Master Agreement, the provisions of this Second Amendment shall control, but only in so far as such provisions conflict with the First Amendment, Side Letter No. 1 and Master Agreement, and no further. (SIGNATURES ON NEXT PAGE)
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IN WITNESS WHEREOF, the Parties hereto have caused this Second Amendment to be executed on the day and year first appearing above.

CITY:

CITY OF BELL GARDENS
By:',
tl/lichael B. O'Kelly, City Manager
Date:

APPROVED AS TO FORM:

By:

Stephanie Vasquez, City Attorney
3 CONTRACTOR:

ALL CITY MANAGEMENT SERVICES
Y:

Name:' Demetra(Farwell
Title: Corporate Secretary
Date: r

EXHIBIT "A"

MASTER AGREEMENT
4

•Avenue=. liefl Garden~, CA 90201 • (562) 806-7650 • www,beIlgarderl,s org May 28, 2024
All City Management Services
Attn: David Mecusker
10440 Pioner Blvd, Suite 5
Santa Fe Springs, CA 90670
Re: One -Year Extension of Agreement with All City Management Services Dear Mr. Mecusker:

This Letter confirms the mutual agreement between the City of Bell Gardens ("City") and All City Management ("Contractor") (collectively the "Parties") to extend the existing agreement between the Parties for Crossing Guard Services. The term of the existing Agreement is for three years beginning June 14, 2021, with two additional one (1) year term under Section 2A of the Agreement.

Accordingly, the City and Contractor now desire to extend the term of the Agreement for one (1) year for the period commencing on June 14, 2024, through June 13, 2025.

The Parties agree that all remaining terms of the Agreement shall remain in full force.

If you have any questions regarding this letter, please feel free to contact Bernardo Iniguez, Director of Public Works/Facilities at (562) 334-1790 or b ni ur z he c ardens_ory Sincerely,
Michael B. O'Kelly
City Manager

2023

FIRST AMENDMENT TO CONTRACT SERVICES AGREEMENT
(Contractor: All City Management Services
(Nature of Engagement: Crossing Guard Services)
THIS FIRST AMENDMENT (hereinafter, "First Amendment") to that certain agreement entitled "Contract Services Agreement" and dated June 14, 2021 (hereinafter, the "Master Agreement"), is hereby made and entered into this 2:114- day of Or rU , 2023 (hereinafter, "Effective Date") by and between the CITY OF BELL GARDENS, a municipal corporation (hereinafter, "CITY") and ALL CITY MANAGEMENT SERVICES (hereinafter, "CONTRACTOR"). For purposes of this First Amendment, the capitalized term "Parties" shall be a collective reference to both CITY and CONTRACTOR. The capitalized term "Party" may refer to either CITY or CONTRACTOR, interchangeably as appropriate.

RECITALS
This First Amendment is made and entered into with respect to the following facts:

WHEREAS, on June 14, 2021, the Parties executed and entered into the Master Agreement for crossing guard services; and
WHEREAS, the Master Agreement is attached and incorporated hereto as Exhibit "A"; and
WHEREAS, the Parties wish to modify the terms of the Contract to add an additional eight (8) locations for crossing guard services locations and revise the compensation; and
WHEREAS, the additional services to be performed by CONTRACTOR are set forth and more particularly described in CONTRACTOR's February 8, 2023 "All City Management Services Cost Proposal" (hereinafter, the "FEBRUARY 2023 CONTRACTOR'S SUPPLEMENTAL SERVICES") which is attached and incorporated hereto as Exhibit "B".

NOW, THEREFORE, in consideration of the mutual agreements contained herein, and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, and intending to be legally bound hereby, the Parties agree as follows:

SECTION 1. Section 1. (Description of the Work) is hereby modified to include the additional services as forth in the FEBRUARY 2023 CONTRACTOR'S SUPPLEMENTAL SERVICES, which is attached and incorporated hereto as Exhibit "B".

SECTION 2. Section 4. (Compensation) of the Agreement is hereby amended to increase the Year 2 Not -to -Exceed Sum of One Hundred Twenty -Seven Thousand Three Hundred Sixty -One Dollars ($127,361) by Sixty -Eight Thousand Three Hundred Eighty -One Dollars ($68,381) for a new Year 2 Not -to -Exceed Sum of One Hundred Ninety -Five Thousand Seven Hundred Forty -Two Dollars (195,742) and for Year 3, the Not -to -Exceed Sum of One Hundred Thirty Seven Thousand Four

Hundred Forty -One Dollars ($137,441) shall be increased by One Hundred Seventy- Slx Thousand Three Hundred Eighty -Three Dollars ($176,383) for a new Year 3 Not - to -Exceed Sum of Three Hundred Thlrt n Thousand Eight Hundred Twenty -Four Dollars ($313,824) to allow for the additional services contemplated under the Master Agreement and First Amendment.

SECTION 3. Except as otherwise set forth in this First Amendment, the Master Agreement shall remain binding, controlling, and in full force and effect. Section 22 of the Master Agreement notwithstanding, this First Amendment, together with the Master Agreement, shall constitute the entire, complete, final, and exclusive expression of the Parties with respect to the matters addressed in both documents.

SECTION 4. The provisions of this First Amendment shall be deemed a part of the Master Agreement and except, as otherwise provided under this First Amendment, the Master Agreement and all provisions contained therein shall remain binding and enforceable. In the event of any conflict or inconsistency between the provisions of this First Amendment and the provisions of the Master Agreement, the provisions of this First Amendment shall control, but only in so far as such provisions conflict with the Master Agreement and no further.
(SIGNATURES ON NEXT PAGE)
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IN WITNESS WHEREOF, the Parties hereto have caused this FirstAmendment to be executed on the day and year first appearing above.

CITY:

CITY OF BELL RDENS
BY:t iChael B. O'Kelly, CI

APPRO D
By:

Stephanie Vasquez, CI ey
Date: March 7, 2023
CONT CTOR:

ALL CITY aA E SERVICES
Title: v'
Data:

HIBIT "A"

ASTER AGREE ENT
4

2021

CONTRACT SERVICES AGREEMENT
(Contractor: All City Management Services)
(Nature of Engagement: Crossing Guard Services)
THIS CONTRACT SERVICES AGREEMENT (hereinafter, 'Agreement") is made and entered into this June 14, 2021 by and between the CITY OF BELL GARDENS, a municipal corporation (hereinafter, "CITY") and All City Management Services (hereinafter, "CONTRACTOR"). For the purposes of this Agreement, CITY and CONTRACTOR may be referred to collectively by the capitalized term "Parties." The capitalized term "Party" may refer to CITY or CONTRACTOR interchangeably.

RECITALS
WHEREAS, CITY is a municipal corporation organized under the laws of the State of California, with power to contract for services necessary to achieve its purpose; and WHEREAS, CITY requires Crossing Guard Services; and
WHEREAS, CITY staff has determined that CONTRACTOR possess the skills, experience and expertise required to competently provide the services and tasks contemplated under this Agreement; and
NOW, THEREFORE, for and in consideration of the mutual covenants and conditions herein contained, CITY and CONTRACTOR agree as follows:

Section 1. Description of the Work.

A. Subject to the terms and conditions of this Agreement, CONTRACTOR agrees to provide CITY Crossing Guard Services. The various tasks and related services to be performed by CONTRACTOR are more specifically described in the "CITY'S Request for Proposal for Crossing Guard Services" (hereinafter the "CITY RFP") dated October 8, 2020 and the written proposal of CONTRACTOR entitled 'A Proposal for the City of Bell Gardens Public Works Department Crossing Guard Services" (hereinafter, the "CONTRACTOR PROPOSAL°) dated October 29, 2020. The CITY RFP and the CONTRACTOR PROPOSAL are attached and incorporated hereto as Exhibits "A" and "B" respectively. The term "Scope of Work" shall be a collective reference to the CITY RFP and the CONTRACTOR PROPOSAL. The capitalized term "Work" shall be a collective reference to all the various services and tasks referenced in the Scope of Work. In the event of any conflict or inconsistency between the provisions of the document entitled CITY RFP and the provisions of the document entitled CONTRACTOR PROPOSAL, the requirements of the document entitled CITY RFP shall govern and control but only to the extent of the conflict or inconsistency and no further. In the event of any conflict or inconsistency between the provisions of the Scope of Work and the provisions of this Agreement to which the Scope of Work is attached, the provisions of this Agreement shall govern and control.

B. CONTRACTOR shall provide all labor, materials, tools, supplies, equipment, services, tasks and incidental and customary work necessary to competently perform and timely complete the Work. CONTRACTOR shall perform the Work in accordance with the terms and conditions of thls Agreement and in accordance with such other written or verbal directives as may be issued by CITY.

C. By executing this Agreement, CONTRACTOR warrants that CONTRACTOR: (i) has thoroughly investigated and considered the nature of the work, services and tasks to be performed under this Agreement; (II) has carefully considered how the Work should be performed; and (iii) fully understands the facilities, difficulties, and restrictions attending performance of the services under this Agreement. Should the CONTRACTOR discover any latent or unknown conditions which will materially affect the performance of the services hereunder, CONTRACTOR shall Immediately infomi the CITY of such fact and shall not proceed, except at CONTRACTOR's risk until written instructions are received from the City Representative as defined herein.

In the event CONTRACTOR ceases to perform the Work agreed to under this Agreement or otherwise abandons any undertaking contemplated herein prior to completion and acceptance of the Work, CONTRACTOR shall deliver to CITY immediately and without delay, all materials, records and other work product prepared or obtained by CONTRACTOR in the performance of this Agreement.

Furthermore, CONTRACTOR shall only be compensated for the reasonable value of the services, tasks and other work performed up to the time of cessation or abandonment, less a deduction for any damages, costs or additional expenses which CITY may Incur as a result of CONTRACTOR's cessation or abandonment.

Section 2. Term.

A. This Agreement shall have a term of three (3) years (hereinafter, the "Term") commencing from the date the Agreement is fully executed by all Parties (hereinafter, "Effective Date"). Agreement may be extended by the CITY subject to its same terms and conditions for a maximum of two (2) additional one-year extension terms, provided the CITY issues written notice of its intent to extend the Term of the Agreement prior to the expiration of the initial Term, B. Nothing in this Section shall operate to prohibit or otherwise restrict the CITY's ability to terminate this Agreement at any time for convenience or for cause.

C. CONTRACTOR shall perform the Work continuously and with due diligence.

CONTRACTOR shall cooperate with CITY and in no manner Interfere with the work of CITY, its employees or other consultants, contractors or agents.

D. CONTRACTOR shall not claim or be entitled to receive any compensation or damage because of the failure of CONTRACTOR, or its subcontractors, to have related services or tasks completed in a timely manner.

E. CONTRACTOR shall at all times enforce strict discipline and good order among CONSULTANT's employees.
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F. CONTRACTOR, at its sole expense, shall pay all sales, consumer, use or other similar taxes required by law.

G. CONTRACTOR shall complete the services within the term of this Agreement, and shall meet any other established schedules and deadlines.

Section 3. Prosecution of Work.

A. CONTRACTOR shall perform the Work contemplated under this Agreement an an as -needed, as requested basis. Nothing in this Agreement shall be construed to grant CONTRACTOR the exclusive right to perform any of the types of services or tasks contemplated under this Agreement nor shall anything in this Agreement be construed to entitle CONTRACTOR to the receipt of any sums under this Agreement, except to the extent CITY requests the performance of any Work in the manner described below and such Work is in fact performed and completed by CONTRACTOR and accepted by CITY.

B. Time is of the essence in the performance of Work under this Agreement, and in the absence of a specific schedule or other Instructions from the City Representative, CONTRACTOR shall begin and complete performance of the Work to completion in a timely and a diligently manner as possible.

Section 4. Compensation.

A. CONTRACTOR shall perform all the Work in accordance with the rates set forth in CONTRACTOR's October 29, 2020 quote, which is attached and incorporated to the CONTRACTOR PROPOSAL.

B. CONTRACTOR's total compensation during the Term of this Agreement shall not exceed the annual sum of One Hundred Seventeen Thousand Five Hundred Thirty Three Dollars ($117,533) for Year 1, One Hundred Twenty Seven Thousand Three Hundred Sixty One Dollars ($127,361) for Year 2, and One Hundred Thirty Seven Thousand Four Hundred Forty One Dollars ($137,441) for Year 3 (hereinafter, the "Not -to -Exceed Sums"). CONTRACTOR further agrees that the Not -to -Exceed Sums are inclusive of compensation for all labor, materials, tools, supplies, equipment, services, tasks and incidental and customary work necessary to competently perform and timely complete the Work.

CONTRACTOR shall have no right or entitlement to any overage contingency sums authorized by the City Council as part of the approval of this Agreement, unless the City Representative authorizes the expenditure of such overage contingency funds in writing in the City Representative's sole and absolute discretion.

C. The Not -to -Exceed Sums will be paid to CONTRACTOR in monthly increments as the Work is completed. Following the conclusion of each calendar month, CONTRACTOR will submit to CITY an itemized invoice indicating the services performed and tasks completed during the recently concluded calendar month, including services and tasks performed and the reimbursable out-of-pocket expenses incurred. Within thirty (30) calendar days of receipt of each invoice, 3