Department of Housing and Community Development 19 2019 PLHA Final Guidelines or both of the eligible Activities set forth in Section 401. (2) Submission of the application is authorized by the governing board of the Applicant and by the developer co-applicant, if any.
(3) Certification in the resolution that, if the Local government proposes allocation of funds for any Activity to another entity, the selection process shall avoid conflicts of interest, and shall be accessible to the public.
(4) Demonstration of readiness, including site control for development Projects, land use entitlements, environmental review and commitments of other funding and resources required, as further set forth in the NOFA;
(5) Underwriting requirements:
(A)Uniform Multifamily Regulations Subchapter 19 of Title 25, Division 1, Chapter 7 (commencing with Section 8300), as amended from time to time, and the Multifamily Housing Program Guidelines (commencing with Section 7300), as amended from time to time, are hereby incorporated by reference into this subchapter and shall apply to Rental Housing Developments receiving assistance under the PLHA competitive allocation. In the event of a conflict between the provisions of Subchapter 19 and these Guidelines, the provisions of these Guidelines shall prevail.
(i) Section 8312(c) of the Uniform Multifamily Regulations is hereby amended to read:
(c) For Projects utilizing 4 percent tax credits, Developer Fee payments shall not exceed the amount that may be included in Project costs pursuant to 4 CCR, Section 10327. In addition, the Developer Fee paid from development funding sources shall not exceed the following:
(1) For acquisition and/or rehabilitation Projects, or adaptive reuse Projects, the lesser of the amount of Developer Fee in Project costs or $2,000,000. (2) For new construction Projects, the base limit shall be the lesser of the amount that may be included in Project costs or $2,200,000. To arrive at the final limit on Developer Fee paid from development funding sources, the base limit shall then be multiplied by a ratio that is the average of (i) the difference between 2 and the Project’s high-cost ratio, as calculated pursuant to 4 CCR, Section 10317(i)(6) or successor language and (ii) 100 percent.
(ii) Section 8312(d) of the Uniform Multifamily Regulations shall not apply. (iii)Section 8314(a)(1)(A) of the Uniform Multifamily Regulations is amended to read:
(A) Approved deferred Developer Fee, pursuant to Section 8312, provided that the aggregate of the Developer Fee paid from sources and paid as deferred shall not exceed $3,500,000.
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Department of Housing and Community Development 20 2019 PLHA Final Guidelines (B)Period of affordability: All assisted rental units shall be restricted for not less than 55 years.
(C)All development Projects shall demonstrate fiscal integrity.
NOTE: Authority cited: HSC Section 50470, subdivision (d). Reference cited: HSC Section 50470, subdivision (b)(2)(B)(ii).
Section 403. Selection Criteria
(a) Applications submitted within a competitive funding round shall be evaluated using the following criteria. Total available points shall equal 100.
1. Priority Points – 25 points
A. Population - 5 points
(i) If the Applicant is a county that has a population of 200,000 or less within the unincorporated areas of the county, the Applicant shall receive all points.
B. Prior Award – 5 points
(i) If the Applicant did not receive an award based on the formula specified in 42 USC, Section 5306 in 2016, the Applicant shall receive all points.
And either C (i) or C (ii) or C (iii) below:
C. Activity
(i) Assistance for Homeless Persons through Program Activities – 15 points
(a) Applications to assist persons experiencing or At risk of homelessness, including, but not limited to, through programs providing rapid rehousing, or rental assistance, or operating assistance to navigation centers shall receive all points.
Or
(ii) Assistance to Homeless Persons through Development of Navigation Centers– 15 points
(a) Applications for construction of navigation centers shall receive all points.
Or
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Department of Housing and Community Development 21 2019 PLHA Final Guidelines (iii) Assistance for Homeless Persons through Rental Projects – 15 points (a) Applications for the new construction, rehabilitation, or preservation of permanent or transitional rental housing in which all or at least 10 percent of the units are restricted to occupancy by tenants who are homeless or At risk of homelessness shall receive all points.
2. Evaluation Criteria – 75 points
Precise scoring for these factors will be set forth in the NOFA.
A. Community Need – 30 points
(i) Applicants will receive up to a maximum of 30 points based on the rate of households experiencing the most severe housing need according to the most recent HUD CHAS dataset in the Applicant Local government.
Applicants will receive points in proportion to this percentage.
B. Applicant Administrative Experience – 15 points
(i) Applicants with prior experience administering local, state or federal affordable housing or community development programs or who have entered into a contract with an entity with prior experience in the implementation of local, state or federal affordable housing or community development programs will receive up to 15 points.
C. Demonstrated Capacity – 30 points
(i) Capacity points will be based on:
(a) Sponsor experience in Affordable Rental Housing Development and ownership (Up to 30 points) or
(b) Navigation center development experience (for development of these facilities) (Up to 30 points) or
(c) Program Operator experience (for non-development Activities) (Up to 30 points)
(b) Where applications requesting funds for more than one eligible Activity pursuant to Section 401 are permitted by the NOFA, each Activity will receive a separate score for each rating factor, and have an individual Activity total. It is possible that one Activity may score highly enough to receive an award, and the other Activity does not. (c) In the event of tied point scores and insufficient funding for both applications, the Department shall rank the tied applications as follows:
(1) If one of the tied applications is for an Affordable Rental Housing Development and the other is for a program Activity or development of a navigation center, the DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
Department of Housing and Community Development 22 2019 PLHA Final Guidelines Affordable Rental Housing Development application will be selected for funding; (2) If one of the tied applications is for a navigation center and the other is for a program Activity, the navigation center will be selected for funding; (3) If both of the tied applications are for Affordable Rental Housing Developments, the Project with the lowest weighted average affordability of Restricted Units will be selected;
(4) If both of the tied applications are for navigation centers, the facility that provides overnight shelter to the greatest number of people will be selected; (5) If both of the tied applications are for programs, the Local government with the highest rate of households experiencing the most severe housing need according to the most recent HUD CHAS dataset will be selected.
(d) In the event there are insufficient funds to fulfill the entire funding request for the next highest scored application (Application A), the Department will determine whether Application A is feasible without the full funding request. If Application A is not feasible without full funding, the Department may offer the remaining funds to the application whose score is immediately below Application A. If the remaining funds are insufficient to fulfill the funding request for that application (Application B), the Department will again determine whether this application is feasible without the full funding request. If Application B is not feasible without the full funding request, the Department will perform the same analysis for the application whose score is immediately below Application B.
NOTE: Authority cited: HSC Section 50470, subdivision (d). Reference cited: HSC Section 50470, subdivision (b)(2)(B)(i)(I)(ia) and subdivision (b)(2)(B)(ii)(V).
Section 404. Application Review
(a) Applicants must submit a complete application by the deadline stated in the NOFA in order to be eligible for funding. Application forms provided by the Department will be available upon release of the NOFA and will require Applicants to submit the forms and other documents to demonstrate that the Local government has met threshold requirements. The application will require submission of documentation adequate to demonstrate that the application has earned the appropriate number of points. (b) The Department may request additional information to complete its review, provided that the new information would not affect scoring.
(c) Applications recommended for funding are subject to conditions specified by the Department. Applicants will receive an official letter of award after the Department approves funding recommendations.
NOTE: Authority cited: HSC Section 50470, subdivision (d). Reference cited: HSC Section 50470, subdivision (b)(2)(B)(ii).
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Department of Housing and Community Development 23 2019 PLHA Final Guidelines Section 405. Deadlines and Funding Requirements
(a) Applicants will be required to enter into a state Standard Agreement (Standard Agreement) that will set forth conditions for funding and milestones that are required to be met.
(b) After the Standard Agreement and attachments have been finalized, the Local government will follow provided instructions for signing all required documents. The Local government must submit all supporting materials and a signed Standard Agreement within the timeline provided in the instructions or risk forfeiting the grant award.
(c) Except for predevelopment expenses for construction projects funded by PLHA and the costs to develop and prepare the PLHA application, no costs incurred more than one year prior to commitment by the Local government may be paid from PLHA funds.
Reimbursement of expenses to prepare the PLHA application is subject to the cap on administrative fees.
(d) Grant funds shall not be disbursed until:
(1) the Department authorizes loan closing, in the case of development projects; or (2) all general and special conditions have been complied with, in the case of other Activities.
(e) If funds are used for the development of an Affordable Rental Housing Development, the Local government shall make the PLHA assistance in the form of a low-interest, deferred loan to the Sponsor of the project. The loan shall be evidenced through a Promissory Note secured by a Deed of Trust, and a Regulatory Agreement shall restrict occupancy and rents in accordance with the Department-approved underwriting of the project for at least 55 years.
NOTE: Authority cited: HSC Section 50470, subdivision (d). Reference cited: HSC Section 50470, subdivision (b)(2)(B)(ii)(VI).
ARTICLE V. ADMINISTRATION
Section 500. Accounting Records
(a) The grantee shall establish a separate ledger account for receipts and expenditures of grant funds and maintain expenditure details in accordance with the approved work plan, budget, and schedule. Separate bank accounts are not required. (b) The grantee shall maintain documentation of its financial records for expenditures incurred during the course of the PLHA Activity in accordance with generally accepted accounting principles. Such records shall be kept for at least five years after the close-out report is submitted to the Department.
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Department of Housing and Community Development 24 2019 PLHA Final Guidelines (c) The Department or its designated representative shall have the right to review and copy any records and supporting documentation pertaining to the PLHA grant.
NOTE: Authority cited: HSC Section 50470, subdivision (d). Reference cited: HSC Section 50470, subdivision (b)(2)(B)(ii)(III) and subdivision (b)(2)(B)(IV) and subdivision (b)(3).
Section 501. Audits/Monitoring of Project Files
(a) Grantee shall maintain PLHA files which, at a minimum, should include the following information and reports:
1) Project/Activity description
2) Land/site Information
3) Planning & zoning history (as appropriate)
4) Records of public hearings and public comments
5) Relocation needs (as appropriate)
6) Contracts, loan and grant agreements, Standard Agreement 7) Environmental records & reports/findings (as appropriate) 8) Design/engineering reports & plans (as appropriate)
9) Description of targeted beneficiaries, services to be provided, household incomes, special needs
10)PLHA Activity costs, invoices, purchase orders, sources and uses of funds for PLHA Activities, terms & conditions of financings, draws and all supporting documentation, change orders (as appropriate)
11)Activity schedule and amendments
12)History of Plan amendments
13)Procurement policy used for PLHA Activity(ies)
(b) The grantee shall maintain such records for possible audit for a minimum of three years after the close-out report is submitted, unless a longer period of records retention is stipulated in the Standard Agreement.
(c) The grantee shall be responsible for monitoring Rental Housing Developments that received PLHA funds for the term of the loan, including, but not limited to, the Projects’ compliance with the occupancy and rent requirements set forth in the Regulatory Agreement, compliance with reserve requirements, and the compliance with habitability standards.
(d) The grantee shall be responsible for monitoring AOWH loans to assure that the homes remain Owner-occupied.
(e) If requested by the Department, the grantee shall obtain a report from a qualified, DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
Department of Housing and Community Development 25 2019 PLHA Final Guidelines licensed third party that certifies to the amounts of disbursement and identifies the specific Activities for which the disbursements were made. Such a report is permitted to be a component of the A-133 audit.
NOTE: Authority cited: HSC Section 50470, subdivision (d). Reference cited: HSC Section 50470, subdivision (b)(2)(B)(ii)(IV) and subdivision (b)(3).
Section 502. Cancellation and Termination
(a) In the event that it is determined, at the sole discretion of the Department, that the grantee is not meeting the terms and conditions of the Standard Agreement, the Department shall issue a notice to stop work. Immediately upon receiving the written notice to stop work, the grantee shall cease all work under the Standard Agreement.
The Department has the sole discretion to determine the grantee’s compliance with the terms and conditions after issuance of a stop work order, and to deliver a written notice to the grantee to resume work under this Standard Agreement. (b) The Department shall terminate the Standard Agreement if the grantee is not in compliance with the Guidelines or the terms and conditions of the Standard Agreement. At least 30 days prior to the effective date of the termination of the Standard Agreement, the Department shall provide written notice to the grantee of its intent to cancel the funding allocation. The notice shall specify the reason for early termination and may permit the grantee or the Department to cure any deficiency(ies) prior to the early termination date. The grantee will submit requested documents to the Department within 30 days of the early termination notice. (c) Failure to meet reporting requirements will result in notice to the grantee that it must satisfactorily cure any deficiencies within three months of the notice or it will forfeit the following year’s PLHA formula allocation and be ineligible for a competitive award. The Local government will forfeit subsequent PLHA formula allocations and be ineligible for a competitive award until the Department determines that the Local government has met reporting requirements.
(d) The Department may, as it deems appropriate or necessary, request the repayment of funds from a Local government or offset future years’ funds, or pursue any other remedies available to it by law for failure to comply with the Guidelines and/or the terms and conditions of the Standard Agreement.
(e) Co-Applicants may be adversely impacted by a notice to stop work and/or termination if one grantee is deemed by the Department to not meet the terms and conditions of the Standard Agreement, or fails to meet the reporting requirements outlined in Section 503.
NOTE: Authority cited: HSC Section 50470, subdivision (d). Reference cited: HSC Section 50470, subdivision (b)(2)(B)(ii)(IV) and subdivision (b)(3).
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Department of Housing and Community Development 26 2019 PLHA Final Guidelines Section 503. Reporting
(a) The Department shall provide grantees with reporting formats and instructions. (b) Annual Reports are required from all grantees pursuant to HSC Section 50470(b)(2)(B)(ii)(III) each year by July 31 for the term of the Standard Agreement.
The Annual Report shall document the uses and expenditures of all awarded allocations and outcomes achieved. This report must be signed by both the Local government’s PLHA administrator and the Local government’s City Manager (or his/her designee), or Chief Executive Officer (or his/her designee) or Chief Financial Officer (or his/her designee). The Annual Report must describe any proposed amendment(s) to the approved Activity and schedule.
(c) Upon expenditure of all allocated funds and completion of the Activities funded by PLHA, the grantee shall submit a close-out report, which will be part of the Annual Report.
(d) The Department may request additional information as needed to meet other applicable reporting or audit requirements.
NOTE: Authority cited: HSC Section 50470, subdivision (d). Reference cited: HSC Section 50470, subdivision (b)(2)(B)(ii)(III) and subdivision (b)(2)(B)(ii)(IV).
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43 CA\JR\01200.10105\10273163.7
EXHIBIT “G”
LEASE AGREEMENT
HARRISON SHELTER AND 5TH STREET HOUSING UNITS
[SEE ATTACHED ONE HUNDRED THIRTY TWO (132) PAGES]
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(CITY ATTY: 04-16)
CITY OF CORONA
LEASE AGREEMENT
HARRISON SHELTER AND 5TH STREET HOUSING UNITS
MERCY HOUSE LIVING CENTERS
1. PARTIES AND DATE
This LEASE AGREEMENT (hereinafter “Agreement”) is entered into by and between the CITY OF CORONA, a California municipal corporation (hereinafter “City”), and MERCY HOUSE LIVING CENTERS, a California domestic nonprofit corporation (hereinafter “Operator”). This Agreement shall become effective as of December 7, 2022. Operator and City are sometimes individually referred to as “Party” and collectively as “Parties” in this Agreement.
2. RECITALS
2.1 Harrison Shelter. City is the owner of certain real property located at 420 West Harrison Street, in the City of Corona, County of Riverside, State of California, (Assessor Parcel No. 119-290-049) commonly referred to as the “Harrison Shelter” (the “Shelter”).
2.2 5th Street Housing Units. City is the owner of certain real property located at 926 and 932 West Fifth Street, in the City of Corona, County of Riverside, State of California, (Assessor Parcel No. 118-283-013), which is improved with twelve (12) multi-family housing units (the “5th Street Units”).
2.3 Lease of the Shelter. Operator desires to lease that certain portion of the Shelter described and illustrated on Exhibit “A,” attached hereto and incorporated herein by reference, and to operate thereon a homeless shelter and provide low-barrier, crisis stabilization shelter and supportive services to the homeless residents of the City of Corona in accordance with the terms and conditions set forth in this Agreement. Operator acknowledges and understands that the City will lease, by separate agreement, the remaining portion of the Shelter to the Centro Medico Community Clinic, Inc., a California nonprofit corporation for the provision of dental, medical, and behavioral health services to the homeless residents of the City of Corona.
2.4 Lease of the 5th Street Units. Operator also desires to lease the 5th Street Units and to operate and manage thereon permanent supportive housing for chronically homeless or disabled homeless residents with documentable ties to the City of Corona in accordance with the terms and conditions set forth in this Agreement.
2.5 Leased Premises. The Shelter and the 5th Street Units may be collectively referred to as the “Leased Premises” in this Agreement.
2.6 Homeless Services. As consideration for the lease of the Leased Premises, Operator shall also develop, provide and implement certain related homeless services and programs, as further described in this Agreement.
EXHIBIT G
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3. GENERAL LEASE TERMS
3.1 Right of Possession; Specific Use Exclusion. City hereby leases to Operator and Operator hereby leases from City, the Leased Premises on the terms and conditions hereinafter set forth in this Agreement, for the specific use and purpose set forth in Sections 3.1.1 and 3.1.2, as applicable (“Specific Use”).
3.1.1 Shelter. The Shelter shall be used as a year-round, low-barrier emergency shelter and navigation center with a total of forty (40) beds available 24 hours a day, 7 days a week for homeless residents with documentable ties to the City of Corona. The City reserves the right to waive the requirement for homeless residents to have documentable ties to the City on a case-by-case basis as requested by the Corona Police Department as necessary for enforcement of the Corona Municipal Code (“CMC”) and other applicable laws. The Shelter shall provide thirty (30) beds for single adult males, five (5) beds for single adult females and five (5) post-hospital recuperative care beds. Operator shall use, occupy and operate the Shelter in strict compliance with the Shelter Operations Plan attached hereto as Exhibit “B” and incorporated herein by reference, as may be amended from time to time by the City’s Representative. The Shelter shall also be used to provide shelter-related services, including, but not limited to, job counseling and job search services, clothing, food, case management, life skills training, mental health care, health care, and housing counseling and housing navigation services, which are more particularly described in Exhibit “B”.
3.1.2 5th Street Units. The 5th Street Units shall be used for permanent supportive housing to serve homeless with qualifying disabilities and/or chronically homeless residents with documentable ties to the City of Corona in accordance with the 5th Street Permanent Supportive Housing Program described in Exhibit “C” attached hereto and incorporated herein by reference. Subject to the requirements of Section 3.19 of this Agreement, Operator shall be authorized to enter into rental agreements with eligible tenants for the 5th Street Units provided that such tenancy satisfies all requirements of the 5th Street Permanent Supportive Housing Program and all other requirements set forth herein.
3.2 Term. The term of this Agreement shall commence on December 7, 2022 (“Commencement Date”) and continue until terminated as provided in Section 5 herein (“Term”).
3.2.1 No Holdover. Operator has no right to retain possession of the Leased Premises or any part thereof beyond the expiration or termination of this Agreement. Nothing contained herein shall be construed as consent by City to any holding over by Operator.
3.3 Rent. All monetary obligations of Operator to City under the terms of this Agreement are deemed to be rent (“Rent”).
3.3.1 Shelter. In consideration for Operator’s valuable public services and benefits provided through this Agreement, Rent shall be waived for the use of the Shelter by Operator for the Specific Use described in Section 3.1.1.
3.3.2 5th Street Units. As Rent for the 5th Street Units, Operator shall make an annual payment, on or before August 15th of each fiscal year, equal to the Residual Receipts/Program Income (defined below) from the operation and management of the 5th Street Units. Such annual payments shall be accompanied by the Operator’s report of the Residual Receipts/Program Income. Operator shall DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
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provide the City with the audited financial statement provided for in Section 3.3.2.3, and any other documentation reasonably requested by City to substantiate Operator’s determination of Residual Receipts/Program Income.
3.3.2.1 Definition of Residual Receipts/Program Income. For the purposes of this Agreement, “Residual Receipts” shall mean the sum of money computed as follows:
All rents, revenues, consideration or income (of any form) received by Operator in connection with or relating to the leasing, management or operation of the 5th Street units, including any net revenue from contributions, loans or grants which is not required to meet future project obligations (“Gross Revenue”) less all of the following: all customary and reasonable costs and expenses reasonably and actually incurred in connection with the operation and maintenance of the 5th Street Units, including but not limited to premiums for property insurance and liability insurance, property management services for tenant recruitment, selection, and if necessary, eviction ; utility services not paid directly by tenants; maintenance and repair costs not covered by the City; security services and staffing costs to provide social/supportive services, and 24/7 on call facility maintenance personnel in an amount approved as part of the Annual Budget (defined below); reasonable amounts (approved by City) expended to restore the 5th Street Units after a casualty loss or condemnation; reasonable and customary cost for accounting and auditing the books and records of the 5th Street Units; taxes; franchise tax filing fees; and any reserves reasonably required for the operation and management of the 5th Street Units that are approved by the City (collectively, “Operating Expenses”).
3.3.2.2 Annual Budget. Operator shall prepare and submit to the City a proposed annual operating budget for the management and operation of the 5th Street Units (“Annual Budget”) no later than 60 days preceding the effective fiscal year of such budget. The Annual Budget shall include the projected Gross Revenue and Operating Expenses for the year and a line item showing the projected Residual Receipts/Program Income from the 5th Street Units for the year. The City will review the Annual Budget and, if acceptable, approve it, which approval shall not be unreasonably withheld. If the Annual Budget is not acceptable, the City shall specify the reasons for disapproval. The intent of this section is to provide the City an opportunity to disapprove any unreasonable expenses which would diminish the Residual Receipts/Program Income from the 5th Street Units. Once approved, any changes to the Annual Budget which exceed ten percent (10%) of the total Annual Budget shall require the City’s prior written consent, which consent shall not be unreasonably withheld.
3.3.2.3 Audited Financial Statement. Operator shall annually provide to the City an audited financial statement documenting the calculation of Residual Receipts/Program Income for the previous fiscal year ending June 30. The audited financial statement shall be provided on or before August 15 of the new fiscal year, together with payment of the Residual Receipts/Program Income payment due to the City. The City shall have the right to inspect and audit Operator’s books and records concerning the calculation of the Residual Receipts and to object within ninety (90) days from receipt of Operator’s statement. Failure to timely object shall be deemed acceptance. If the City does object, the City shall specify the reasons for disapproval. Operator shall have thirty (30) days to reconcile any disapproved item. If Operator and the City cannot agree on the amount of the Residual Receipts/Program Income payment, an independent auditor mutually selected by Operator and the City shall resolve any disputed items. The cost of the auditor shall qualify as an allowable Operating Expense.
3.4 Late Charges. Operator hereby acknowledges that late payment by Operator to City of any payment under this Agreement or any other sums due hereunder will cause City to incur costs not contemplated by this Agreement, the exact amount of which will be extremely difficult to ascertain.
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been given, Operator shall pay a late fee equal to five percent (5%) of all delinquent amounts. The Parties hereby agree that such interest charges represent a fair and reasonable estimate of the costs City will incur by reason of late payment by Operator. City’s acceptance of payment of such fees shall not constitute a waiver of Operator’s default with respect to the overdue sum, or prevent City from exercising any of its other rights and remedies under this Agreement. In the event that any check or other instrument of payment given by Operator to City is dishonored for any reason, the City may charge a returned check fee, in addition to five (5) percent of the delinquent amount, if any.
3.5 Utilities; Janitorial Services. Operator shall make all arrangements for and pay (or require tenants at the 5th Street Units to pay) for all utilities serving the Leased Premises, including but not limited to telephone, internet, gas, electricity, water, heat, light power, and trash collection, and any associated connection charges. Operator shall pay for janitorial services for the Shelter. The cost of janitorial services for the 5th Street Units shall qualify as an allowable Operating Expense. The cost of janitorial services for the Shelter may be included as a budgeted operating expense in the Shelter Funding Agreement.
3.6 Obligation to Refrain from Discrimination. Operator covenants and agrees for itself, its heirs, executors, administrators, and assigns, and all persons claiming under or through it, and this Agreement is made and accepted upon and subject to the following conditions: That there shall be no discrimination against or segregation of any person, or group of persons on account of any basis listed in subdivision (a) or (d) of Section 12955 of the Government Code, as those bases are defined in Sections 12926, 12936.1, subdivision (m) and paragraph (1) of subdivision (p) of Section 12955 and Section 12955.2 of the Government Code, in the leasing, subleasing, transferring, use, occupancy, tenure or enjoyment of the Leased Premises nor shall the Operator, itself or any person claiming under or through it, establish or permit any such practice or practices of discrimination or segregation with reference to the selection, location, number, use or occupancy, of tenants, lessees, subtenants, sublessees or vendees in the Leased Premises.
3.7 Waste and Nuisance. Operator shall not commit or permit any waste on or about the Leased Premises, nor commit or maintain any public or private nuisance on or about the Leased Premises.
Operator shall use its best efforts to prevent any third party from committing any waste on or about the Leased Premises, or from committing any public or private nuisance on or about the Leased Premises.
3.8 Compliance with Laws, Rules, Regulations. Operator shall at all times comply with the requirements of local, state and federal laws, rules, orders and regulations now in force or which may hereinafter be in force (“Regulations”). In order to comply with the Regulations, Operator shall obtain, at its sole cost and expense, all licenses, permits and approvals that the Regulations require for the use or operation of the Leased Premises, the cost of which shall qualify as an allowable Operating Expense for the 5th Street Units and may be included as a budgeted operating expense for the Shelter in the Shelter Funding Agreement. The Operator shall maintain all licenses, permits and approvals throughout the Term of this Agreement.
3.9 Use of Leased Premises.
3.9.1 Operator’s Personnel and Invitees. Operator shall be responsible for the use of the Leased Premises and any Common Areas (as defined in Section 3.10.1) within the Leased Premises, by the Operator and its owners, officers, employees, agents, guests, invitees, customers and others who enter the Leased Premises on behalf of or in connection with Operator’s presence or activities under this Agreement (“Operator’s Personnel and Invitees”).
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3.9.2 General Rule. Operator shall use and occupy the Leased Premises only for the Specific Use and no other purpose. Changes in Specific Use of the Leased Premises must be submitted for approval by City, prior to any change. Operator shall also not occupy or use, or permit the Leased Premises or any part thereof to be occupied or used, for any unlawful or illegal business, use or purpose, nor for any business, use or purposes which is disreputable or extra-hazardous. Operator shall immediately, upon discovery of any such unlawful, illegal, disreputable or extra-hazardous use, take all necessary steps, legal and equitable, to compel the discontinuance of such use and to oust and remove occupants or other persons guilty of such unlawful, illegal, disreputable or extra-hazardous use.
3.9.3 5th Street Units Regulatory Agreement. Operator understands and acknowledges that the 5th Street Units are subject to the terms, conditions and covenants set forth in that certain Regulatory Agreement (Mission Apartments) dated May 16, 2012 and recorded in the Official Records of the County of Riverside on July 9, 2012 as Document No. 2012-0317351 and that certain First Amendment to the Regulatory Agreement (Mission Apartments) dated March 19, 2014 and recorded in the Official Records of the County of Riverside on March 20, 2014 as Document No. 2014-0103954 (collectively, the “Regulatory Agreement”), attached hereto as Exhibit “D” and incorporated herein by reference. Operator shall use, occupy, operate and rent the 5th Street Units in strict compliance with the Regulatory Agreement. Operator hereby expressly assumes the duty and obligation to perform and comply with each of the covenants, restrictions and reservations set forth in the Regulatory Agreement, including, without limitation, all obligations imposed upon CNRM as set forth in the Regulatory Agreement.
3.10 Common Areas & Use of Other Facilities.
3.10.1 Common Areas. Operator shall use reasonable diligence to maintain or cause to be maintained the Common Areas, which areas are generally described as those portions of the Leased Premises made available for the non-exclusive use of tenants or occupants of the Leased Premises and their owners, officers, employees, agents, guests, invitees, customers and others who enter the Leased Premises on behalf of or in connection with the tenant’s presence or activities under this Agreement (“Common Areas”). Operator shall operate, manage, equip, light, repair and maintain the Common Areas for their intended purpose. Operator and Operator’s Personnel and Invitees shall have the non-exclusive right, in common with the City and all others to whom City has granted or may hereafter grant rights, to use the Common Areas, subject to such reasonable rules and regulations as City may from time to time impose. Operator expressly understands, acknowledges and agrees that City shall not be liable or responsible in any manner for any property owned, used or maintained by Operator or Operator’s Personnel and Invitees, or any other property for which any of them is or may be responsible, which is located, stored or left in the Common Areas, either with or without permission of the City, and Operator hereby assumes the risk and waives all claims and demands, pursuant to Section 3.22 below, and shall defend, indemnify and hold harmless, pursuant to Sections 3.23 and 3.24 below, the Indemnified Parties (as defined in Section 3.23) for anything that may happen to such property.
3.11 Vehicle Parking. Operator, its owners, officers, employees, agents, guests, invitees, customers and others who enter the Leased Premises on behalf of or in connection with Operator’s presence or activities under this Agreement may park in the public parking areas on and around the Leased Premises. Said parking areas shall be used for parking by vehicles no larger than full-size passenger automobiles, pick-up trucks or sport utility vehicles. Notwithstanding the foregoing, tenants permitted to occupy the 5th Street Units may park in the carport parking space assigned to the tenant’s unit. To accommodate overnight, overflow parking for the Operator and any other personnel working at the Shelter, on-street parking for a limited number of vehicles is permitted on Harrison Street between the hours of 8 pm to 8 am. If additional spaces are needed to accommodate staff, vendors, or authorized DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
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guests with vehicles, the City will evaluate parking demand and determine if additional on-street parking is warranted.
3.12 Repairs and Maintenance.
3.12.1 Obligations of Operator. Operator shall, maintain, repair and replace, and keep in good and safe condition, all portions of the Leased Premises not required to be maintained, repaired or replaced by City as provided in Section 3.12.2, including, but not limited to the following: (i) appliances; (ii) flooring replacement; (iii) painting; (iv) window coverings/screens; (v) and landscape maintenance.
Any repair and maintenance costs incurred by Operator pursuant to this section shall qualify as an Operating Expense for the 5th Street Units and may be included as a budgeted operating expense for the Shelter in the Shelter Funding Agreement.
3.12.2 Obligations of City. City shall, at City’s expense, maintain, repair and replace, and keep in a good and safe condition the following: (i) the roof, foundation, exterior walls and all structural components of the Leased Premises; (ii) the plumbing, electrical wiring and systems, and the heating, ventilating and air conditioning systems, except for routine maintenance or repair of such items solely within the Leased Premises; (iii) the plumbing and electrical fixtures; (iv) the security systems (cameras, alarms, keypads, etc.); (v) the monthly service fees for the security system for the Shelter and the 5th Street Units; and (vI) internet service at the Shelter. The foregoing obligations of City shall not apply to any damage to the Leased Premises (including the Common Areas) arising as a result of the willful acts or negligence of Operator, its employees, agents, tenants, invitees or assigns, or any occupants of the Leased Premises, the repair or restoration of which shall be the sole responsibility of Operator.
3.12.3 Graffiti. In addition to any other maintenance obligation herein, Operator shall be responsible for the prompt removal of any graffiti on the Leased Premises after Operator is provided notice that graffiti is present thereon. The cost of graffiti removal shall qualify as an Operating Expense for the 5th Street Units and may be included as a budgeted operating expense for the Shelter in the Shelter Funding Agreement. Within forty-eight (48) hours after Operator is provided notice that graffiti is present on the Leased Premises, Operator shall remove any graffiti by either painting over the vandalized area with a paint that has been color-matched to the surface on which the paint is applied, or by use of solvents, detergents or water as appropriate. If such graffiti is not removed within the required forty-eight (48) hours by Operator, City shall have the right to enter on or upon the Leased Premises to remove the graffiti. Operator shall reimburse any sum expended by City to remove the graffiti. For assistance with graffiti remediation, Operator may also report the graffiti to the City of Corona’s Graffiti Hotline (currently, the telephone number is 951-278-3227).
3.12.4 Signs. All signs and graphics of every kind visible from public view corridors, or the exterior of the Leased Premises will be subject to City’s prior written approval, and will be subject to any applicable governmental laws, ordinances and design standards as set forth in the Corona Municipal Code Chapter 17.74. Operator must remove all signs and graphics prior to the termination of this Agreement.
3.13 Condition of Leased Premises.
3.13.1 As-Is. Operator acknowledges that it has examined the Leased Premises and any common areas to which Operator and its owners, officers, employees, agents, guests, invitees, customers and others who enter the Leased Premises on behalf of or in connection with Operator’s presence or activities under this Agreement will have access, and agrees to take possession of the Leased Premises in an AS-IS condition. Operator acknowledges and agrees that City has made absolutely no representations, guarantees or warranties regarding the Leased Premises, nor has City made representations, guarantees or DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
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warranties regarding whether the Leased Premises and improvements thereon comply with applicable covenants and restrictions of record, building codes, ordinances or statutes in effect at the commencement of this Agreement.
3.13.2 Certified Access Specialist Disclosure. As required by Civil Code Section 1938, in executing this Agreement Operator is on notice that the 5th Street Unit housing units have not undergone inspection by a Certified Access Specialist. The Shelter was inspected by a Certified Access Specialist on May 19, 2021. Required ADA improvements will be completed as part of the City’s Phase 2 renovation construction contract before Operator takes possession of the Shelter. If a disability access inspection certificate is issued to the City for the Shelter, the City shall provide a copy of it and any inspection report to the Operator within seven (7) days of receipt of the certificate, but prior to the date the Operator takes possession of the Shelter. If a disability access inspection certificate is not obtained for the Shelter, the City hereby notifies the Operator that a Certified Access Specialist (CASp) can inspect the Shelter and determine whether the Shelter complies with all of the applicable construction-related accessibility standards under state law. Although state law does not require a CASp inspection of the Shelter, the City may not prohibit the Operator from obtaining a CASp inspection of the Shelter for the occupancy or potential occupancy of the Shelter, if requested by the Operator. The Parties shall mutually agree on the arrangements for the time and manner of the CASp inspection, the payment of the fee for the CASp inspection, and the cost of making any repairs necessary to correct violations of constructionrelated accessibility standards within the Shelter.
3.13.3 Keys and Security Alarm. Operator has received five (5) sets of master keys for the 5th Street Units and any other building/structure located thereon. Operator understands that each time a key is lost, Operator will be charged One Hundred Dollars ($100.00) for replacing the lock/key set.
Operator shall not make copies of any keys for the 5th Street Units. Operator has received five (5) sets of master keys for the Shelter. When the access system is fully installed sometime in 2023, Operator will also receive fifteen (15) sets of key cards for electronic access to the Shelter. Operator understands that each time a key card is lost, Operator will be charged One Hundred Dollars ($100.00) for replacing the key card. At no additional cost to Operator, the City’s Representative may approve additional master keys or access cards to accommodate staffing levels and service needs. While Operator shall not make copies of any key cards for the Shelter, in order to gain access to the Shelter and/or Common Areas, City may allow Operator to be issued one or more security access codes for Operator and its owners, officers, employees, agents, guests, invitees, and others who enter the Shelter on behalf of or in connection with Operator’s presence or activities under this Agreement.
3.14 Damage or Destruction of Leased Premises. Unless as the result of negligence or intentional unlawful act of Operator, if during the term of this Agreement, any portion of the Leased Premises shall be damaged by fire or other catastrophic cause, so as to render such portion of the Leased Premises untenable, the obligations under this Agreement may be suspended with respect to that portion of the Leased Premises that has been rendered untenable while such portion of the Leased Premises remains untenable. In the event of such damage, Operator shall give City notice of such untenable conditions and the City shall elect in its sole discretion, whether to repair the Leased Premises or to cancel this Agreement with respect thereto. City shall notify Operator in writing of its election within thirty (30) days after service of notice by Operator. In the event that City elects not to repair the portion of the Leased Premises that has been rendered untenable, this Agreement shall be deemed canceled with respect to that portion of the Leased Premises as of the date the damage occurred with respect to the applicable portion(s), and the Agreement will remain in full force and effect for the portion of the Leased Premises that has not been rendered untenable.
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3.15 Alterations, Additions and Improvements. Operator may not make any alterations, improvements or additions in, on or about any of the Leased Premises without first submitting detailed plans and drawings of proposed work to City, obtaining City’s prior written consent and obtaining building permits as required by the Corona Municipal Code, except as expressly provided for in this Agreement.
3.15.1 Fixtures. Should any alterations to the Leased Premises become fixtures under California law those items shall at once become a part of the realty and belong to City. However, City may, in its sole discretion, require Operator to remove any alterations, fixtures, or other tenant improvements prior to vacating the Leased Premises. Operator shall be responsible for repair for any damage caused by said removal.
3.15.2 No Liens. Operator shall keep the Leased Premises free from any liens arising out of any work performed, materials furnished or obligations incurred by the Operator, and Operator shall be responsible for the removal of any such liens and all costs to remove same. Failure to remove any such liens within thirty (30) calendar days of written request by City shall constitute a default of this Agreement.
3.15.3 Removal of Liens. At its election, but without having any obligation to do so, the City may pay such liens not so removed by the Operator and the Operator shall, within ten (10) days following the receipt of written request from the City, reimburse City for all such costs incurred by City with respect to the removal of such liens.
3.16 Entry and Inspection. Except for in the case of an emergency, Operator shall permit City or City's agents to enter the Leased Premises at all times upon reasonable prior oral or written notice for the purpose of inspecting the Leased Premises, for necessary repairs, restorations and replacements to the Leased Premises as set forth above, and for otherwise determining Operator's compliance with this Agreement. In the case of an emergency, City shall be permitted to immediately enter the Leased Premises, without any prior notice to Operator.
3.17 No Assignment and Subletting Allowed; 5th Street Rental Agreements. Operator shall not sell, assign, sublease, mortgage, pledge, hypothecate or otherwise transfer this Agreement or any right therein, nor make any total or partial sale, assignment, sublease, mortgage, pledge, hypothecation or transfer in any other mode or form of the whole or any part of the Leased Premises.
3.17.1 5th Street Units Rental Agreements. Notwithstanding Section 3.17 of this Agreement, Operator is permitted to enter into rental agreements between the Operator and individual tenants for tenancy in the 5th Street Units provided that: (a) the tenant is chronically homeless or disabled homeless with documentable ties to the City of Corona; and (b) the tenant qualifies as a Qualified Household, as that term is defined in the Regulatory Agreement. The City shall not be a party to the rental agreements. Operator shall provide its template rental agreement to the City’s Representative for review and approval at least sixty (60) days prior to entering into a rental agreement with a tenant at the 5th Street Units. At a minimum, the rental agreement shall include the following provisions:
3.17.1.1 Affordable Rent. The rent charged to the tenant shall not exceed an Affordable Rent, as that term is defined in the Regulatory Agreement.
3.17.1.2 Indemnification. The tenant shall be required to defend, indemnify and hold the City and its officials, officers, employees, volunteers and agents from and against any claims arising out of (1) the occupancy of a 5th Street Unit by the tenant, and/or (2) activities in the 5th Street Unit undertaken by the tenant and/or their guests and invitees.
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3.17.1.3 Regulatory Agreement. The Regulatory Agreement shall be incorporated into the rental agreement by reference and shall apply to the tenant’s tenancy in the 5th Street Unit.
3.17.1.4 Termination. The rental agreement shall provide that in the event this Agreement is terminated, the rental agreement shall, at the City's option, either automatically terminate at the same time as this Agreement or shall be automatically assigned to the City as of the effective date of termination of this Agreement.
3.18 Assumption of Risk, Waiver, and City’s Non-liability. To the maximum extent allowed by law, except for City’s willful or actively negligent acts, Operator assumes any and all risk of loss, damage or injury of any kind to any person or property which is in, on or about the Leased Premises.
Operator's assumption of risk shall include, without limitation, loss or damage caused by defects within the Leased Premises or any fixture therein, accident, fire or other casualty on the Leased Premises. To the maximum extent allowed by law, except for City’s willful or actively negligent acts, Operator hereby waives all claims and demands against City and its officials, officers, employees, volunteers and agents for injury to persons, damage to property or any other interest of Operator sustained by Operator or any person claiming to be Operator resulting from any occurrence on or about the Leased Premises.
A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.
Operator hereby waives the benefits of Civil Code Section 1542 and all other state or federal statutes or judicial decisions of similar effect. The provisions of this Section shall survive the termination of this Agreement.
______ Operator's Initials
3.19 Indemnification. To the fullest extent permitted by law, Operator agrees to defend, indemnify and hold harmless City and its officials, officers, employees, volunteers and agents (collectively, "Indemnified Parties") from and against any and all claims, suits, actions or other proceedings of every kind relating to or arising from Operator’s possession, use, occupancy, management, operation, repair, maintenance or control of the Leased Premises or Common Areas, or any portion thereof, specifically including, without limitation, any loss, action, damages, liability, or expense (including attorneys' fees) arising by reason of: (i) the death or injury of any person or persons, including Operator or its owners, officers, employees, agents, guests, invitees, customers and others who enter the Leased Premises on behalf of or in connection with Operator’s presence or activities under this Agreement, or by reason of the damage or destruction of any property, including property owned by Operator or its owners, officers, employees, agents, guests, invitees, customers and others who enter the Leased Premises on behalf of or in connection with Operator’s presence or activities under this Agreement, and caused or allegedly caused by either the condition of said premises, or some act or omission on the Leased Premises of the Operator or its owners, officers, employees, agents, guests, invitees, customers and others who enter the Leased Premises on behalf of or in connection with Operator’s presence or activities under this Agreement; (ii) the willful or negligent act or omission of Operator or its owners, officers, employees, agents, guests, invitees, customers and others who enter the Leased Premises on behalf of or in connection with Operator’s presence or activities under this Agreement, including without limitation any subtenants (if applicable); (iii) the breach, default, violation or nonperformance of this Agreement by Operator; (iv) the Operator’s failure to comply with any DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
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requirement of local, state or federal law or any requirement imposed by City or by any duly authorized governmental agency or political subdivision. Operator must pay, satisfy and discharge any and all money judgments that may be recovered against any Indemnified Party in connection with the foregoing.
Operator's obligation hereunder shall survive termination or expiration of this Agreement, and shall not be restricted to insurance proceeds, if any, received by any Indemnified Party.
3.20 Duty to Defend. Upon written request from an Indemnified Party, Operator shall defend (with counsel acceptable to that Indemnified Party, in the Indemnified Party's reasonable discretion, and at Operator’s sole cost and expense) any claim, suit, action or other proceedings covered by Section 3.21.
Operator shall pay or satisfy all reasonable costs, fees or expenses of any kind incident to such defense or incident to enforcing this defense and indemnity obligation, including, but not limited to, attorneys' fees, investigators' fees, litigation expenses, expert or other consultant fees, settlement payments, and amounts paid in satisfaction of any judgment, award or decree that may be rendered against an Indemnified Party.
Operator shall specifically and expressly be obligated to reimburse any Indemnified Party for the cost of any settlement paid by any Indemnified Party, whether paid for themselves or on behalf of another Indemnified Party, as part of any such claim, suit, action or other proceeding. Operator’s obligation hereunder shall survive termination or expiration of this Agreement, and shall not be restricted to insurance proceeds, if any, received by any Indemnified Party.
3.21 Subordination. This Agreement is and shall be subordinate to any reciprocal easement agreement, ground lease, facilities lease or other underlying lease and the lien of any mortgage or deed of trust and all renewals, modifications, consolidations, replacements and extensions of any of the foregoing, that may now exist or hereafter be executed by City affecting the Leased Premises, or any part thereof, or City’s interest therein, without the necessity of executing any instrument to effectuate such subordination; provided, however, upon City’s request, Operator, or Operator’s successor-in-interest, shall execute and deliver any and all instruments desired by City evidencing such subordination in the manner requested by City. Notwithstanding the foregoing, City or the holder of such interests shall in its respective discretion, have the right to subordinate any such interests to this Agreement. If any ground lease or underlying lease terminates for any reason or any mortgage or deed of trust is foreclosed or conveyance in lieu of foreclosure is made for any reason, Operator shall attorn to the successor-in-interest to City, at the option of such successor-in-interest. The provisions of this Section shall be self-operative and no further instrument shall be required. Operator agrees however, to execute and deliver, upon demand by City and in the form requested by City, any additional documents evidencing the priority or subordination of this Agreement.
3.22 Hazardous Materials Prohibited. The use, generation, storage or disposal of Hazardous Materials on the Leased Premises is strictly prohibited, and any such use, generation, storage, or disposal shall result in a default and termination of this Agreement. For the purpose of this Section, Hazardous Materials shall include, without limitation, substances defined as “hazardous substances,” “hazardous materials,” “toxic substances,” “hazardous wastes,” “extremely hazardous wastes,” or “restricted hazardous wastes,” or stated to be known to cause cancer or reproductive toxicity, under the Comprehensive Environmental Response, Compensation and Liability Act of 1980, as amended, 42 U.S.C. sections 9601, et seq.; the Hazardous Materials Transportation Act, 49 U.S.C. sections 1801, et seq.; the Resource Conservation and Recovery Act, 42 U.S.C. sections 6901, et seq.; the Federal Water Pollution Control Act, 33 U.S.C. sections 1317, et seq.; sections 25115, 25117, 25122.7, 25140, 25249.5, 25249.8, 25281, 25316 or 25501 of the California Health & Safety Code; or any substances so defined or stated in any of the regulations adopted and publications promulgated pursuant to said laws as they may be amended from time to time.
3.23 Taxable Possessory Interests. Operator acknowledges that the execution of this Agreement for the Leased Premises creates a taxable possessory interest pursuant to Revenue Taxation DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
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Code Section 107, as amended from time to time, subjecting Operator to pay any and all taxes levied on this interest in government owned real property. A taxable possessory interest exists when a person or entity has the right to a beneficial use of tax exempt, government owned real property whether Rent is paid or not. These possessory interest taxes are to be paid by Operator directly to the County Tax Collector and shall be kept current, without delinquency. OPERATOR IS ADVISED TO CONTACT
THE COUNTY ASSESSOR PRIOR TO ENTERING INTO THIS AGREEMENT FOR INFORMATION. All possessory taxes are assessed yearly as of January 1st of each year. If the payment of the taxes become delinquent, City may consider the failure to pay taxes owed a breach of this Agreement and grounds for termination. The person or entity in actual or constructive possession of the property on the lien date is liable for the tax for the entire year. There is no provision for proration of the taxes. Upon termination of the occupancy and thereby the taxable possessory interest, the Operator is still responsible for the remaining portion of the tax bill through the end of that year. The payment of possessory taxes shall qualify as an Operating Expense for the 5th Street Units and may be included as a budgeted operating expense for the Shelter in the Shelter Funding Agreement. ______ Operator's Initials
3.24 Taxes. In addition to the possessory taxes described herein, Operator shall pay as part of Rent during the term of this Agreement, without abatement, deduction, or offset, any and all real and personal property taxes, general and special assessments, and other charges (including any increase caused by a change in the tax rate or by a change in assessed valuation) of any description levied or assessed during the term of this Agreement by any governmental agency or entity on or against the Leased Premises, personal property located on or in the Leased Premises, and the leasehold estate created by this Agreement. The payment of property taxes and assessments shall qualify as an Operating Expense for the 5th Street Units and may be included as a budgeted operating expense for the Shelter in the Shelter Funding Agreement.
3.25 Termination of Agreement and Recapture of Space.
3.25.1 City’s Right to Recapture Space. In addition to City’s rights to terminate this Agreement pursuant to Section 5, City may, upon thirty (30) days’ written notice to Operator, terminate this Agreement as it pertains to all or a portion of the Leased Premises at any time, without cause in the City’s sole discretion. A termination of the Agreement under this Section shall be known as a “Recapture.” For the avoidance of doubt, the City shall have the right under this Section 3.27 to terminate this Agreement as it pertains to just the Shelter, just the 5th Street Units, both the Shelter and the 5th Street Units, or some discrete portion of the Shelter and/or the 5th Street Units. If City elects to Recapture all or a portion of the Leased Premises from Operator, the following shall apply:
(A) Recapture of Space. The portion of the Leased Premises subject to Recapture (the “Recapture Space”) shall be deleted from the Leased Premises for all purposes hereunder, and Operator and City shall be relieved of all their rights and obligations hereunder with respect to the Recapture Space except to the extent the same would survive the expiration or termination of this Agreement pursuant to the provisions hereof, and City shall pay any cost incurred in physically separating the Recapture Space (if less than the entire Leased Premises) from the balance of the Leased Premises and in complying with any applicable governmental laws or regulations relating to such separation. City shall not be liable or responsible for any payments or expenses for relocation, loss of goodwill, just compensation, inverse condemnation, or unlawful pre-condemnation conduct incurred by Operator or allowed by law, and Operator specifically waives and disclaims any right to such payments.
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4. INSURANCE
4.1 Time for Compliance. This Agreement shall not commence until Operator has provided evidence satisfactory to the City that it has secured all insurance required under this Section.
4.2 Insurance Requirements. Operator shall, at its expense, procure and maintain for the duration of this Agreement insurance against claims for injuries to persons or damages to property which may arise from or in connection with the possession, use, occupancy, management, operation, repair, maintenance or control of the Leased Premises by the Operator and/or its officers, officials, agents, representatives, volunteers or employees. Operator may deduct insurance costs from operating expenses budgeted in the Harrison Shelter funding contract with the City and from the Residual Receipts/Program Income generated from the 5th Street Housing units.
4.2.1 Minimum Scope of Coverage. Coverage shall be at least as broad as the latest version of the following: (A) General Liability: Insurance Services Office Commercial General Liability coverage (occurrence form CG 0001); (B) Automobile Liability: Insurance Services Office Business Auto Coverage form number CA 0001, code 1 (any auto), or if Operator has no owned autos, Code 8 (hired) and 9 (non-owned); and (C) Workers' Compensation and Employer's Liability: Workers' Compensation insurance as required by the State of California and Employer's Liability Insurance.
4.2.2 Minimum Limits of Coverage. Operator shall maintain limits no less than: (A) General Liability: $5,000,000 per occurrence for bodily injury, personal injury, advertising injury and property damage. If Commercial General Liability Insurance or other form with general aggregate limit is used, including, but not limited to, form CG 2503, either the general aggregate limit shall apply separately to this Agreement/location or the general aggregate limit shall be twice the required occurrence limit; (B) Automobile Liability: $4,000,000 per accident/$5 million aggregate for bodily injury and property damage, provided that the aggregate limit shall apply separately to this Agreement; and (C) Workers' Compensation and Employer's Liability: Workers' compensation limits as required by the Labor Code of the State of California. Employers Liability limits of $1,000,000 per accident for bodily injury or disease.
4.2.3 Operator shall also procure and maintain, at its own expense, for the duration of this Agreement fire legal liability and extended coverage insurance for Operator's fixtures, goods, wares, or personal property on or in the Leased Premises.
4.2.4 Insurance Endorsements. The insurance policies shall contain or be endorsed (amended) to include the following provisions:
(A) General Liability. The general liability policy shall be endorsed to state that: (1) the City, its directors, officials, officers, employees, volunteers and agents shall be covered as additional insurers with respect to the possession, use, occupancy, management, operation, repair, maintenance or control of the Leased Premises by the Operator and its officers, officials, agents, representatives, volunteers or employees (the endorsement form shall be at least as broad as ISO Form CG 20 10 11 85 or both CG 20 37 and one of the following: CG 20 10, CG 20 26, CG 20 33 or CG 20 38); and (2) the insurance coverage shall be primary insurance with respect to the City, its officials, officers, employees, volunteers and agents (the endorsement form shall be at least as broad as ISO CG 20 01 04 13). Any insurance or self-insurance maintained by the City, its directors, officials, officers, employees, volunteers and agents shall be excess of the Operator's insurance and shall not be called upon to contribute with it in any way.
(B) Automobile Liability. No endorsement required.
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(C) Workers' Compensation and Employers Liability Coverage. The insurer shall agree to waive all rights of subrogation against the City, its directors, officials, officers, employees, volunteers and agents for losses paid under the terms of the insurance policy which arise from work performed by the Operator.
(D) All Coverages. If the Operator maintains broader coverage and/or higher limits than the minimums shown above, the City is entitled to the broader coverage and/or higher limits maintained by the Operator. Thus, any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City.
4.2.5 Other Provisions; Endorsements Preferred. Operator shall endeavor to provide endorsements regarding the following provisions, but nonetheless understands, acknowledges and agrees that the following provisions shall apply and that failure to comply shall be considered to be a breach of this Agreement by Operator:
(A) Waiver of Subrogation – All Other Policies. Operator hereby waives all rights of subrogation any insurer of Operator’s may acquire against the City, its directors, officials, officers, employees, agents, and volunteers for losses paid under the terms of any insurance policy which arise from work performed by Operator. Operator understands, acknowledges and agrees that this provision is in full force and effect even if the City does not receive a waiver of subrogation endorsement from the insurer.
(B) Notice. Operator shall either: (1) require its insurer to provide thirty (30) days prior written notice to the City before coverage is suspended, voided, or canceled; or (2) notify City in writing that such notice is not available and forward any notice of such actions to the City within two (2) business days from date of receipt by Operator. Operator understands, acknowledges and agrees that this provision is in full force and effect even if the City does not receive a waiver of subrogation endorsement from the insurer.
4.2.6 Claims Made Policies. The following provisions shall apply to all policies that provide coverage on a claims-made basis: (A) the retroactive date must be shown and must be before the date on which this Agreement becomes effective; (B) the insurance must be maintained and evidence of insurance must be provided for at least five (5) years after termination of this Agreement; and (C) if coverage is canceled or not renewed and is not replaced with another claims-made policy with a retroactive date prior to the date on which this Agreement becomes effective, Operator must purchase “extended reporting” coverage for a minimum of five (5) years after termination of this Agreement.
4.2.7 Deductibles and Self-Insurance Retentions. Any deductibles or self-insured retentions must be declared to and approved by the City. The City may require Operator to provide proof of ability to pay losses and related investigation, claims administration and defense expenses within the deductible or self-insured retention. The deductible or self-insured retention may be satisfied by either the named insured or the City.
4.2.8 Acceptability of Insurers. Unless under the circumstances a different rating is otherwise acceptable to the City in its sole and absolute discretion, insurance is to be placed with insurers which are satisfactory to the City and which meet either of the following criteria : (1) an insurer with a current A.M. Best’s rating no less than A-:VII and licensed as an admitted insurance carrier in California; or (2) an insurer with a current A.M. Best’s rating no less than A-:X and authorized to issue the required policies in California.
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4.2.9 Verification of Coverage. Operator shall furnish City with original certificates of insurance, as well as amendatory endorsements or copies of the applicable policy language effecting coverage required by this Agreement. All documents must be received and approved by the City before Operator takes possession of the Leased Premises; provided, however, that failure to obtain the required documents prior to possession shall not waive Operator’s obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies, at any time.
4.2.10 Reporting of Claims. Operator shall report to the City, in addition to Operator’s insurer, any and all insurance claims submitted by Operator in connection with this Agreement.
4.2.11 Special Risk or Circumstances. The City reserves the right, in its sole and absolute discretion, to modify the requirements of this Section 4.2, including limits, based on any of the following: (A) the nature of the risk of the Operator’s use of the Leased Premises; (B) the prior experience of the insured; (C) the rating or other quality or characteristic of the insurer; (D) any special or unique coverage issues; and (E) any other special or unique circumstances.
5. DEFAULT/ BREACH; REMEDIES
5.1 Default; Breach. A “Default” is defined as a failure by the Operator to comply with or perform any of the terms, covenants, or conditions of this Agreement. A “Breach” is defined as the occurrence of one or more of the following Defaults, and the failure of Operator to cure such Default within any applicable grace period:
5.1.1 Abandonment. The abandonment of the Leased Premises, or any portion thereof; or the vacating of the Leased Premises without providing a commercially reasonable level of security, or where the coverage of the property insurance required by this Agreement is jeopardized as a result thereof, or without providing reasonable assurances to minimize potential vandalism.
5.1.2 Failure to Pay. The failure of Operator to make any payment of Rent required to be made by Operator hereunder, whether to City or to a third party, when due.
5.1.3 Failure to Provide Insurance. The failure of Operator to provide reasonable evidence of insurance or to fulfill any obligation under this Agreement which endangers or threatens life or property, where such failure continues for a period of three (3) business days following written notice to Operator.
5.1.4 Default. A Default by Operator as to the terms, covenants, conditions or provisions of this Agreement, other than those described above, where such Default continues for a period of three (3) days after written notice.
5.1.5 Misrepresentation. The discovery by City that any financial statement of Operator given to City was materially false.
5.1.6 Breach of Guarantor. If the performance of Operator’s obligations under the Agreement are guaranteed: (i) the death of a Guarantor, (ii) the termination of a Guarantor’s liability with respect to this Agreement other than in accordance with the terms of such guaranty, (iii) a Guarantor’s becoming insolvent or the subject of a bankruptcy filing, (iv) a Guarantor’s refusal to honor the guaranty, or (v) a Guarantor’s breach of its guaranty obligation on an anticipatory basis, and Operator’s failure, within thirty (30) days following written notice of any such event, to provide written alternative assurance or security, which, when coupled with the then existing resources of Operator, equals or exceeds the DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
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combined financial resources of Operator and the Guarantors that existed at the time of execution of this Agreement.
5.1.7 Breach of Shelter Operations Plan. A failure by the Operator to comply with or perform any of the duties or obligations set forth in the Shelter Operations Plan, where such failure continues for a period of three (3) business days following written notice to Operator.
5.1.8 Breach of Regulatory Agreement. A failure by the Operator to comply with or perform any of the duties or obligations set forth in the Regulatory Agreement, where such failure continues for a period of three (3) business days following written notice to Operator.
5.2 Remedies. If Operator fails to perform any of its affirmative duties or obligations, City may, at its option, perform such duty or obligation on Operator’s behalf, including but not limited to the obtaining of reasonably required bonds, insurance policies, or governmental licenses, permits or approvals. Operator shall pay to City an amount equal to 115% of the costs and expenses incurred by City in such performance upon receipt of an invoice therefore. In the event of a Breach, City may, with or without further notice or demand, and without limiting City in the exercise of any right or remedy which City may have by reason of such Breach, take any of the following actions:
5.2.1 Termination. Terminate Operator’s right to possession of all or a portion of the Leased Premises by any lawful means, in which case this Agreement shall terminate with respect to that portion of the Leased Premises and Operator shall immediately surrender possession to City. For the avoidance of doubt, the City shall have the right under this Section 5.2.1 to terminate this Agreement as it pertains to the Shelter based upon a Breach occurring at the 5th Street Units or, conversely, to terminate this Agreement as it pertains to the 5th Street Units based upon a Breach occurring at the Shelter. The City’s right to terminate this Agreement under this Section 5.2.1 shall be construed to permit the City to terminate this Agreements as it pertains to just the Shelter, just the 5th Street Units, both the Shelter and the 5th Street Units, or some discrete portion of the Shelter and/or the 5th Street Units based upon a Breach occurring at just the Shelter, just the 5th Street Units, or both the Shelter and 5th Street Units. In such event, City shall be entitled to recover from Operator: (i) the unpaid Rentwhich had been earned at the time of termination; (ii) the worth at the time of award of the amount by which the unpaid Rentwhich would have been earned after termination until the time of award exceeds the amount of such Rent loss that the Operator proves could have been reasonably avoided; (iii) the worth at the time of award of the amount by which the unpaid Rent for the balance of the term after the time of award exceeds the amount of such rental loss that the Operator’s failure to perform its obligations under Agreement or which the ordinary course of things would be likely to result therefrom, including but not limited to the cost of recovering possession of the Leased Premises, expenses of reletting, including necessary renovation and alternation of the Leased Premises, reasonable attorneys’ fees, and that portion of any leasing commission paid by City in connection with this Agreement applicable to the unexpired term of this Agreement. The worth at the time of award of the amount referred to in provision (iii) of the immediately preceding sentence shall be computed by discounting such amount at the discount rate of the Federal Reserve Bank of the District within which the Leased Premises are located at the time of award plus one percent.
Efforts by City to mitigate damages caused by Operator’s Breach of this Agreement shall not waive City’s right to recover damages under any other Section of this Agreement.
5.2.2 Civil Code 1951.4. Have the remedy available under California Civil Code section 1951.4 by continuing the lease in effect after Operator’s breach and abandonment and recover Rent as it becomes due, in which event Operator may sublet or assign, subject only to reasonable limitations. Acts of maintenance, efforts to relet, and/or the appointment of a receiver to protect the Operator’s interests, shall not constitute a termination of the Operator’s right to possession.
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5.2.3 All Other Remedies. Pursue any other remedy now or hereafter available under the law or judicial decisions of the State of California. The expiration or termination of this Agreement and/or the termination of the Operator’s right to possession shall not relieve Operator from liability under any indemnity provisions of this Agreement as to matters occurring or accruing during the term hereof or by reason of Operator’s occupancy of the Leased Premises.
5.3 Breach by City. Operator may terminate this Agreement upon City's breach of any of its obligations under this Agreement and City's failure to cure such breach within thirty (30) days after receipt of written notice from the Operator or, if such cure cannot be completed within thirty (30) days, City's failure to commence such cure within thirty (30) days after its receipt of written notice and thereafter diligently prosecute such cure to completion.
5.4 Termination for Loss of Funding. City may terminate this Agreement, in whole or in part, upon thirty (30) days’ written notice to Operator in the event anticipated or actual funding from a state, federal or other source for the operation of the Shelter or 5th Street Housing Units is withdrawn, reduced or limited in any way such that the City is unable to satisfy its obligations under that certain Professional Services and Funding Agreement with Mercy House Living Centers for Homeless System of Services dated December 7, 2022 (“Shelter Funding Agreement”) between City and Operator.
6. ENFORCEMENT OF AGREEMENT
6.1 Governing Law and Venue. This Agreement shall be governed by the laws of the State of California without regard to conflicts of laws principles. This Agreement shall be deemed to have been made in the County of Riverside, California, regardless of the order of the signatures of the Parties affixed hereto. Any litigation or other legal proceedings that arise under or in connection with this Agreement shall be conducted in a federal or state court located within or for the County of Riverside, California.
Operator consents to the personal jurisdiction and venue in federal or state court located within or for the County of Riverside, California and hereby waives any defenses or objections thereto including defenses based on the doctrine of forum non conveniens.
6.2 Waiver. No delay or omission in the exercise of any right or remedy of a non-defaulting Party on any default shall impair such right or remedy or be construed as a waiver. City's consent or approval of any act by Operator requiring City’s consent or approval shall not be deemed to waive or render unnecessary City's consent to or approval of any subsequent act of Operator. Any waiver by any Party of any default must be in writing and shall not be a waiver of any other default concerning the same or any other provision of this Agreement.
6.3 Rights and Remedies are Cumulative. Except with respect to rights and remedies expressly declared to be exclusive in this Agreement, the rights and remedies of the Parties are cumulative and the exercise by any Party of one or more of such rights or remedies shall not preclude the exercise by that Party, at the same or different times, of any other rights or remedies for the same default or any other default by the other Party.
6.4 Legal Action. In addition to any other rights or remedies, any Party may take legal action, at law or at equity, to cure, correct or remedy any default, to recover damages for any default, to compel specific performance of this Agreement, to obtain injunctive relief, or to obtain any other remedy consistent with the purposes of this Agreement.
6.5 Attorneys' Fees. If any Party commences an action against the other Party arising out of or in connection with this Agreement, the prevailing Party shall be entitled to recover reasonable attorneys' fees and costs of suit from the losing Party.
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6.6 City’s Representative. The City hereby designates the Homeless Solutions Manager, or his or her designee, to act as its representative for the performance of this Agreement (“City’s Representative”). City’s Representative shall have the power to act on behalf of the City for all purposes under this Agreement. Operator shall not accept direction or orders from any person other than the City’s Representative or his or her designee.
6.7 Operator’s Representative. Operator hereby designates Larry Haynes or his designee, to act as its representative for the performance of this Agreement (“Operator’s Representative”). Operator’s Representative shall have full authority to represent and act on behalf of the Operator for all purposes under this Agreement.
7. MISCELLANEOUS PROVISIONS
7.1 Construction; References; Captions. Since the Parties or their agents have reviewed this Agreement, the language of this Agreement shall be construed simply, according to its fair meaning, and not strictly for or against any Party. Any term referencing time, days or period for performance shall be deemed calendar days and not work days. All references to Operator include all personnel, employees, agents, and subcontractors of Operator, except as otherwise specified in this Agreement. All references to City include its elected officials, officers, employees, agents, and volunteers except as otherwise specified in this Agreement. The captions of the various articles and paragraphs are for convenience and ease of reference only, and do not define, limit, augment, or describe the scope, content, or intent of this Agreement.
7.2 No Third Party Beneficiaries. There are no intended third party beneficiaries of any right or obligation assumed by the Parties.
7.3 Notice. Any notice, demand, request, consent, approval, communication either Party desires or is required to give the other Party or any other person shall be in writing and either served personally, by facsimile transmission, email, or sent by prepaid, first-class mail to the address set forth below. Either Party may change its address by notifying the other Party of the change of address in writing. Notice shall be deemed communicated forty-eight (48) hours from the time of mailing if mailed as provided in this Section. Notices transmitted by facsimile transmission shall be deemed delivered upon telephone confirmation of receipt (confirmation report from fax machine is sufficient). Notices transmitted by electronic mail transmission shall be deemed delivered upon being sent, but only if no message of unavailability or undeliverability is received. If notice is deemed received on a Saturday, Sunday or legal holiday, it shall be deemed received on the next business day. Any notices required to be given by City under this Agreement, including but not limited to those required pursuant to Section 5, shall be in lieu of, and not in addition to, the notices required by California’s Unlawful Detainer Statutes (Civil Code of Procedure section 1161 et seq.).
City:
City of Corona
City Manager’s Office
Homeless Solutions Programs
400 S. Vicentia Avenue
Corona, CA 92882
Email: [email protected]
Operator:
Mercy House Living Centers
Larry Haynes, CEO
203 N. Golden Circle
Santa Ana, CA 92705
Email: [email protected]
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7.4 Integrated Agreement. This Agreement contains all of the agreements of the Parties and all previous understanding, negotiations and agreements are integrated into and superseded by this Agreement.
7.5 Amendment. This Agreement may be amended at any time by the mutual consent of the Parties by an instrument in writing signed by both Parties.
7.6 Counterparts. This Agreement may be signed in counterparts, each of which shall constitute an original.
7.7 Exhibits. All exhibits attached hereto are hereby incorporated by reference as if fully set out in the body of this Agreement.
7.8 Severability. In the event that any one or more of the phrases, sentences, clauses, paragraphs, or sections contained in this Agreement shall be declared invalid or unenforceable by a valid judgment or decree of a court of competent jurisdiction, such invalidity or unenforceability shall not affect any of the remaining phrases, sentences, clauses, paragraphs, or sections of this Agreement which are hereby declared as severable and shall be interpreted to carry out the intent of the Parties hereunder.
7.9 Authority. The persons executing this Agreement on behalf of the Parties hereto warrant that they are duly authorized to execute this Agreement on behalf of said Parties and that by so executing this Agreement the Parties hereto are formally bound to the provisions of this Agreement.
7.10 Independent Representation by Counsel. The Parties represent and declare that in executing this Agreement they rely solely upon their own judgment, belief and knowledge, and the advice and recommendations of their own independently-selected counsel, concerning the nature, extent and duration of their rights and claims hereunder, and that, except as provided herein, they have not been influenced to any extent whatsoever in executing this Agreement, by any representations, statements or omissions pertaining to any of the matters herein contained by any Party or by any persons representing any Party.
7.11 Binding Effect. This Agreement shall bind and inure to the benefit of the Parties and the City’s heirs, successors and assigns.
7.12 Memorandum of Lease. The City may record in the Riverside County Recorder’s Office this Agreement or a memorandum of this Agreement in a form approved by the City Attorney, which memorandum shall be lawfully executed by Operator upon request by City. [SIGNATURES ON NEXT PAGE]
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CITY’S SIGNATURE PAGE FOR
CITY OF CORONA
LEASE AGREEMENT
HARRISON SHELTER AND 5TH STREET HOUSING UNITS
MERCY HOUSE LIVING CENTERS
CITY OF CORONA
By: _________________________
Jacob Ellis
City Manager
Attest: _________________________
Sylvia Edwards
City Clerk
APPROVED AS TO FORM:
By: _________________________
Dean Derleth
City Attorney
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TENANT’S SIGNATURE PAGE FOR
CITY OF CORONA
LEASE AGREEMENT
HARRISON SHELTER AND 5TH STREET HOUSING UNITS
MERCY HOUSE LIVING CENTERS
MERCY HOUSE LIVING CENTERS
a California domestic nonprofit corporation
By: _________________________
Signature
Larry Haynes
Name (Print)
Chief Executive Officer
Title (Print)
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EXHIBIT “A”
DEPICTION OF HARRISON SHELTER
[SEE ATTACHED ONE (1) PAGE]
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EXHIBIT A.
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EXHIBIT “B”
SHELTER OPERATIONS PLAN
[SEE ATTACHED SIXTY-ONE PAGES]
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1 EXHIBIT B
Shelter Operations Plan
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2 Table of Contents
SECTION I. PURPOSE & INTRODUCTION............................................................................................................................................. 3 SECTION II. SHELTER ADMINISTRATION............................................................................................................................................. 3 A. Program Description......................................................................................................................................................... 3 B. Admission Criteria and Procedures................................................................................................................................. 11 C. Overflow Management .................................................................................................................................................. 15 D. Exit and Re-Admission .................................................................................................................................................... 15 E. Employment and Housing Navigator Services Policy ...................................................................................................... 17 F. Daytime Program Policies............................................................................................................................................... 18 G. Navigation Center Program Policies................................................................................................................................ 18 H. Continuum of Care Good Neighbor Community Policy................................................................................................... 20 I. Shelter Advisory Board ................................................................................................................................................... 23 J. Safety Policies................................................................................................................................................................. 25 K. Security Plan................................................................................................................................................................... 28 L. Health Policies................................................................................................................................................................ 32 M. Food Policies.............................................................................................................................................................. 38 N. Transportation Policies................................................................................................................................................... 39 O. Financial Policies............................................................................................................................................................. 42 Q. Non-Discrimination Policies............................................................................................................................................. 43 R. Confidentiality Policies.................................................................................................................................................... 45 S. Grievance Policies........................................................................................................................................................... 47 SECTION III. STAFFING AND MANAGEMENT PLAN ........................................................................................................................... 48 A. Staff Policies ................................................................................................................................................................... 48 B. Policies for Staff Training ................................................................................................................................................ 49 C. Volunteer Policies........................................................................................................................................................... 52 SECTION V. ATTACHMENTS............................................................................................................................................................. 55 DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
3 SECTION I. PURPOSE & INTRODUCTION
The purpose of the Shelter Operations Plan (“SOP”) is to ensure that the City of Corona’s selected Operator uses a best practice model for operation of a low-barrier Emergency Shelter Program and Navigation Center.
Establishing a low-barrier Emergency Shelter Program and Navigation Center will meet critical needs of some of the most vulnerable homeless neighbors in the City of Corona, while also addressing a pressing social issue that is deeply impacting local businesses and residents within the City.
The Plan identifies emergency shelter and navigation services for homeless persons and best practices to maintain a safe and healthy environment for homeless clients and the community at large. The ultimate purpose of the program is to connect homeless persons to permanent housing opportunities and resourcesto maintain housing stability and self-sufficiency. Goals and guidelines of the Plan align with HUD’s Standards as well as the City of Corona Homeless Strategic Plan.
As part of the RFP process, Applicants may propose changes to the SOP. Depending upon the nature of the proposed changes and the results of the RFP selection process, the City may accept or reject some or all of any changes proposed by an applicant.
SECTION II. SHELTER ADMINISTRATION
A. Program Description
1. Population Served
Emergency Shelter Program and Navigation Center Services In order to meet the goal of the City of Corona Homeless Strategic Plan to “Develop a lowbarrier emergency shelter and navigation center” the proposed program will initially serve 30 single adult male clients and 5 single adult females while providing access to a wide range of programs and supportive services at an on-site Navigation Center. To ensure that the shelter will meet the needs of the community in serving chronic and vulnerable homeless people, clients will be admitted with minimal, “low-threshold” requirements so that chronic and vulnerable homelessindividuals can easily enter and remain in shelter until they can be connected to permanent housing. The shelter will also offer 5 beds of posthospital recuperative care, in partnership with Corona Regional Medical Center and Centro Medico Community Clinic and have contingency plans to shelter 5 single adult females in the event of severe weather, Corona Police Department needs and other extenuating circumstances. Both the recuperative care and single adult female shelter beds will be provided in the private rooms in the center of the shelter leaving the east and west dorms for single adult males.
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4 Navigation Center
All guests of the Emergency Shelter Program will have access to supportive services provided through the Navigation Center. The Navigation Center will be comprised of public and private agencies providing multi-disciplinary services, including Centro Medico Community Clinic.
Initially, accessto Navigation Center and Clinic services will be limited to authorized shelter guests, guests of the pilot transportation/meal service program, or permanently housed clients who are authorized to come to facility for supportive services. After successful program implementation, program analysis, and with written approval from the City of Corona, the Shelter Operator may be allowed to expand Navigation Center and Clinic services.
To manage the impact on the surrounding community,should the City of Corona approve expanded access to the Emergency Shelter/Navigation Center, the following policies will apply:
City must approve any such change in writing
Services will only be accessed by authorized agency referral and appointment only; no walk-ins or walk-outs will be allowed
On-site partner agencies must be responsible for coordination ofservice appointments Depending upon the type of service, on-site partner agencies may be responsible for providing transportation options to and from the shelter for scheduled appointments Services will focus on homeless neighbors with ties to the City of Corona unless otherwise authorized by the City
2. Program Description
The Emergency Shelter/Navigation Center is designed to provide crisis stabilization shelter and multi-disciplinary servicesto move individuals out of homelessness and into permanent housing opportunities.
Access to safe shelter
The Emergency Shelter/Navigation Center will accommodate overnight sleeping for 30 single adult males per evening, 5 single adult females and 5 post hospital recuperative care beds.
Access to the Emergency Shelter/Navigation Center is to be provided 24 hours a day, seven days a week, 365 days a year. In order to decrease the impact to the surrounding neighborhood, accessto bed availability will be handled through a call center/bed reservation system. No walk-ins/walk-outs for the Emergency Shelter/Navigation Center or services will be permitted. The Shelter Operator will provide on-site staff to track daily bed inventory and communicate daily bed vacancies with authorized referral agencies and City staff.
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5 Length of Stay
There is no set minimum and the maximum length of stay will be consistent with the Corona Municipal Code, Section 17.04.244 which states the length of stay in emergency shelter shall be limited to 180 consecutive nights.
Each client will have an Employment and Housing Navigatorsupporting their progress toward stabilization. The program is designed to provide this support until a housing option becomes available. However, at any time, a client may be exited from the shelter for safety or shelter violations as outlined in the “Exit and Readmission Policies”. Consistent with national best practices and trends, the goal for length of stay should be 90 days or less. The Operator will maintain a report to account for clients with lengths of stay exceeding 90 days.
Sleeping Areas
Beds will consist of single and/or bunk beds. Each client will be assigned a bed and bedding for the length of their stay. Additional beds, cots or mats will be available on site to accommodate overflow issues, special needs populations, and recuperative care clients.
Space will be divided to allow for separate sleeping areas for both men and women. Flexible sleeping space will also be provided for transgendered populations, those dealing with illness, in recuperative care, or for other special needs populations.
Meals
Breakfast, lunch, dinner, and snacks will be provided for all clients in the central dining area.
The Shelter Operator will include in their staffing plan, a qualified Cook and kitchen assistantsto prepare on-site meals. The kitchen and dining hall may also serve as vocational training for clients of the program and may offer community volunteer opportunities. In addition, the shelter operator will be required to collaborate with faith agencies that used to serve meals in the parks. The day service meal program will be designed to move meal serving out of City parks and into the shelter facility.
Hygiene Facilities
Hygiene facilities will be provided on-site including toilets, showers, and laundry facilities.
Clients will be encouraged to utilize these facilities as daily resourcesto them. Toiletries will be provided by the Shelter Operator to clients as needed.
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6 Transportation
No walk-ins or unauthorized drop-offs will receive shelter or navigation center services.
New clients and returning clients will receive direct transportation to and from the shelter daily. Dates and times for daily pick-ups are outlined in the “Transportation Policies. It is recommended that there be a minimum of two (2) designated locationsthat provide ample geographic range for those seeking shelter services in City of Corona as well as take into consideration community impact and safety considerations. Locations will be determined in collaboration with the Corona Police Department, the City’s Community Services Department, and the City’s Homeless Solutions Manager. Operator will only pick-up and drop-off clients at City’s designated locations.
Security
The Shelter Operator will follow policies and procedures that promote safety for clients, staff, volunteers, and the community and will create an atmosphere that promotes community safety with a goal to resolve issues before they escalate. The security plan will include a multi-faceted approach involving screening for sex offenders and open felony warrants, security searches upon entrance, confiscation of harmful contraband, trained security personnel providing around-the-clock indoor and outdoor coverage, security alarms, cameras, and lighting. Other program elements that will support security efforts include no walk-ins, no walk-outs, no unauthorized drop-offs, and no loitering policies.
Storage
All clients will have access to personal storage space in the exterior lockers. Additionally, a refrigerated storage area will be available to clients with medication needs.
Employment and Housing Navigation Services
Upon entering the shelter, each client will be assigned to an Employment and Housing Navigator. The primary function of the Employment and Housing Navigator is to work sideby- side with the client to create a pathway to employment (or disability income, if applicable) and permanent housing opportunities, with the ultimate goal of ending their homelessness within a 90-day timeframe and up to a 180-day timeframe if there are challenges with the housing market. Additionally, the Employment and Housing Navigator is to provide resources and support to the client during their stay, including encouragement to access any and all services provided at the Navigation Center. The Employment and Housing Navigator will ensure that appropriate clients are entered into the County’s Coordinated Entry System (CES), as the first line of housing engagement. Additionally, all clients will be entered into the County’s Homeless Management Information System (HMIS).
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7 Together, the Employment and Housing Navigator and the client will complete a Housing Plan which will guide their efforts toward securing permanent housing opportunities.
Meeting weekly, the Employment and Housing Navigator will document the client’s progress towards actions outlined in the Housing Plan.
Daytime Program Activities
As a 24-hour Emergency Shelter/Navigation Center, the Shelter Operator will encourage all clients to stay on-site during the day and to take advantage of the on-site services provided to them during the daytime. Daytime program activities include but are not limited to, the following:
● Full access to service providers through appointments made at the Navigation Center ● Life skills classes and workshops
● Job training and workforce development
● Medical, Behavioral Health and Dental/Oral Care Services provided by Centro Medico Community Clinic
● Indoor and outdoor recreational activities including exercise classes ● Time with pets, assistance animals and service animals ● Other miscellaneous supportive services
● Access to onsite computer lab and study area
3. Services Provided
The Emergency Shelter/Navigation Center should incorporate a combination of multidisciplinary supportive services aimed at crisis stabilization and creation of pathways into permanent housing. The table on the next page will provided an overview of the vision for the services to be provided at the Navigation Center.
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8 Service Location Provided by Shelter Operator
or Service Partner(s)
1. Intake/Assessment/Case Management/Employment
and Housing Navigation
Emergency
Shelter/Navigation Center
Shelter Operator
2. Crisis Evaluation and Behavioral Health Services Emergency Shelter/Navigation Center
Centro Medico Community Clinic &
County Partners
3. Recreational Services Emergency
Shelter/Navigation Center
Shelter Operator
4. Domestic Violence Services Emergency
Shelter/Navigation Center
Domestic Violence Partner
5. Shelter Beds on Site Emergency
Shelter/Navigation Center
Shelter Operator
6. Medical Servicesincluding Post-Hospital Recuperative Care
Emergency
Shelter/Navigation Center
Centro Medico Community Clinic
FQHC Partner
7. Transportation Services and Assistance
Emergency
Shelter/Navigation Center Shelter Operator/ Transportation Vendor
8. Computers/Email Emergency
Shelter/Navigation Center Shelter Operator
9. Security Emergency
Shelter/Navigation Center
Shelter Operator/Private Security
Vendor
10. Meals/Food Emergency
Shelter/Navigation Center
Shelter Operator/Faith-Based and
Community Partners
11. Parking Emergency
Shelter/Navigation Center
Shelter Operator
12. Homeless Prevention/Diversion Assessment and
Referrals
Emergency
Shelter/Navigation Center
Shelter Operator
13. Drug and Alcohol Supportive Services/Treatment
(on/off site)
Emergency
Shelter/Navigation Center
Centro Medico Community Clinic and
County Partners
14. Crisis Evaluation – Referral Plan Emergency
Shelter/Navigation Center
Shelter Operator
15. Services for Veterans Emergency
Shelter/Navigation Center
and Off-Site
Shelter Operator Partnership with
County Veterans Service Office and
VA
16. Commissary/Dining Hall Emergency
Shelter/Navigation Center
Shelter Operator
17. Life Skills Classes Emergency
Shelter/Navigation Center
Shelter Operator and Service Partners
18. Housing Assistance (PSH & TBRA) Emergency
Shelter/Navigation Center
City Resources, County & Nonprofit
Partners
19. Laundry Emergency
Shelter/Navigation Center
Shelter Operator
20.Shelter Guest Storage Emergency
Shelter/Navigation Center
Shelter Operator
21. Pet, Service Animal and Assistance Animal Services
Emergency
Shelter/Navigation
Center
ShelterOperator/
Service Partners
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9 4. Coordinated Entry System Integration
The Emergency Shelter/Navigation Center will serve as a designated “Entry Point” to Corona’s homeless system of services. The Shelter Operator will include in its staffing plan, designated staff to conduct Diversion screening and prevent those with other resources from entering the homeless shelter system. Additional staff will be trained to complete on-site VI-SPDAT (Vulnerability Index – Service Prioritization Decision Assistance Tool) assessments and referrals to the County’s Coordinated Entry System. Employment and Housing Navigators will also assist Emergency Shelter/Navigation Center clients to obtain the necessary IDs and vital documentation to move forward in their housing connection process.
5. Target Goals/Expected Outcomes
The target goals and expected outcomes for the Emergency Shelter/Navigation Center will adhere to guidelines and expectations set forth by the City of Corona Homeless Strategic Plan.
The Emergency Shelter/Navigation Centershould not be regarded as a singular program rather a complete system of services to reduce the number of persons who experience homelessness in Corona and an increase in permanent housing placements for chronically and situationally homeless individuals.
Indicatorsfor measuring effective system performance include the following key considerations:
Reduction in First Time Homeless
Are fewer people experiencing homelessness for the first-time? Are only persons who have no safe, appropriate housing option being admitted to shelter?
Overall Reduction in Number of Persons Who Experience Homelessness Are overall rates of homelessness declining? Is street homelessness declining? Is chronic homelessness declining?
Reduction in the Length of Time Homeless
Do people stay homelessforshorter periods of time? Are the homeless quickly connected to permanent housing? This can also measure efficiency related to turnover of beds which is essential to meet system demand for the Emergency Shelter/Navigation Center.
Successful Resolution of Housing/Homeless Crisis
Do people resolve their housing/homeless crisis successfully by maintaining/obtaining permanent housing? Are people successfully connected to community-based supports? Reduction in Recidivism (subsequent return to homelessness from permanent housing) Are repeat occurrences of homelessness avoided or declining? DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
10 6. Program Layout
The following components should be considered in program layout for the Harrison Emergency Shelter and Navigation Center:
• Shelter Sleeping Areas
o East and West Dorms for Single Males
o Recuperative Care Private Rooms in Center of Shelter
o Single Females in Private Rooms in Center of Shelter to addresssevere weather, PD need or other extenuating circumstances
• Medical Wing on East Side of Building
o Medical Services
o Behavioral Health Services
o Dental/Oral Care Services
o Specimen Collection Restroom
o Clinic Check-In Area
o Staff Break Room (to be shared by Operator and Clinic staff) • Dining/Commons/Overflow Area
o Dining Room
o Commons/Overflow
• Security Offices/Stations
o Main Security Office or Workstations
• Site Administration andOperations Offices
o Including Records/Files Room
• Intake and Entry Areas
o General Intake & Concierge
o Service Desk
• Success Center
o Workforce Development
o Life Skills Training
o Othersupportive services and training
• Restroom and Shower Areas
o Client Restrooms/Showers
o Staff Restrooms
• Laundry Facilities
o Client (Personal) Laundry
o Staff (Bedding/Linens) Laundry
• Kitchen
o Walk-In Freezer
o Walk-In Refrigerator
o Commercial Refrigerators
o Icemaker
o Pantry
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11 • Offices
o Conference/Meeting Rooms
o Supportive Services
• Other Indoor AreasInclude:
o Recreation Room:
o Computer Lab/Study
o Staff Break Room (in clinic wing of building)
In addition, the conceptualsite would also feature the following:
• Outdoor Facilities/Areas
o Client Storage Lockers
o Bike Rack Area
o Dog Run
o Outdoor Commons
B. Admission Criteria and Procedures
1. Client Rules and Guidelines
A prospective client must be able to perform all aspects of their care, follow all Harrison Emergency Shelter and Navigation Center rules and maintain appropriate behavior with consideration for all other clients of the shelter. All clients must review and sign a copy of a "Shelter Rules" document prior to entry. Intake staff will assist any and all clients who may have difficulty understanding or reviewing the rules.
The Shelter Operator must structure program rules to serve Corona’s homeless neighbors who have documentable ties to the City of Corona. The Shelter Operator and authorized referral agencies will be required to verify documentable ties to the City of Corona using the following criteria:
Driver’s License or California ID
City Library Internet Card or Library Book Card
Bank Statements
Car Registration
HMIS record of prior services in City
City Net prior outreach interactions will confirm documentable ties to City Corona PD prior callsforservice, outreach, or enforcement will confirm documentable ties to City
Children are enrolled in City schools
They or a member of the household are employed in the City They or a member of the household graduated from a City high school Other documentation that demonstrates a last permanent address in City • Previous Utility Bill
• Previous Rental Agreement
• Other bills or documents with City Address
Faith Based or Community Based Partner verification of prior services in City County Agency verification of prior services in City
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12 Only the City of Corona Police Department or authorized City staff may allow the Shelter Operator to waive the ties to the City requirement. Justification for waivers include compliance with Martin v Boise and/or other requirements and priorities deemed appropriate by the City of Corona.
2. Identification Requirements
A form of official identification is required to verify identity; however, a client will not bedenied access to shelter services without one so long as Corona PD can verify identity so Operator can screen for open felony warrants and sex offender status. Employment and Housing Navigators will assist clients in obtaining a California ID, providing each client with a no-cost ID voucher.
Additionally, all Emergency Shelter/Navigation Center clients will receive a shelter-specific identification card upon entering the shelter that will be used for readmission throughout the duration of their stay.
3. Screening Requirements
The Shelter Operator will be required to screen clients for open felony warrants and Penal Code Section 290 status. Screening will take place prior to arrival at the facility as part of the bed reservation system. No potential clients with open felony warrants or individuals validated on the Megan’s Law sex offender registry will be allowed to access the shelter property. The Shelter Operator will utilize the following weblinks to screen clients for 290 status and open felony warrants:
https://www.meganslaw.ca.gov
http://public-access.riverside.courts.ca.gov/OpenAccess/
4. Bed Reservation System
To minimize neighborhood impact, all clients seeking access to the Emergency Shelter/Navigation Center must be referred through the City of Corona Police Department, City of Corona staff, City Net, and the Shelter Operator (hereinafter referred to as authorized referral agencies). To facilitate the referral process, the Shelter Operator will use a designated Intake and Bed Reservation Hotline (hereinafter referred to as “hotline”). The City of Corona may also add additional authorized referral agencies and partners.
A prospective client must be screened through the authorized referral agencies who will contact the hotline and conduct an initial phone intake process. Clients will be screened for diversion and/or homeless prevention services. If they have an alternate, habitable location where they may stay, they will be diverted from occupying a shelter bed until their resources have been exhausted.
Clients meeting eligibility requirements will be assigned a bed reservation number and given instructions on transportation shuttle options and designated arrival time.
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13 5. The Shelter Operator will be required to manage and update a designated systemfor capturing bed inventory, reservations, and vacancies
New clients will be screened using the phone intake system and provided a reservation number, bus and/or shuttle pick up time and location.
Beds will be assigned based on availability and eligibility results. As instructed, authorized clients should arrive at the designated bus and/or shuttle pick up location or at the shelter through their own transportation. Those who do not arrive at the designated time without communicating previous arrangements will forfeit their bed for the night.
Security staff will be assigned to the bus and/or shuttle pick up location with a list of eligible clients, which have been prescreened for sex offender or open felony warrants. The bus will transport clients directly to the Emergency Shelter/Navigation Center site.
Clients will not be allowed to loiter in the neighborhood surrounding the Emergency Shelter/Navigation Center facility or the bus and/or shuttle pick up locations at any time. There will be strict enforcement of shelter client contract rules which could result in permanent exit from the facility if not followed. Drop-off/pick-up locations are an extension of the shelter and thus any violation such as loitering constitutes a violation of the shelter rules which will be strictly enforced. Operator/Security will conduct random daily checks of 1 mile radiusto shelter and drop-off/pick-up locations to enforce shelter rules and avoid loitering and homeless congregations.
Upon arrival, clients will go through a security screening process and work with an Intake and Admissions Coordinator to be informed of rules and regulations of the Emergency Shelter/Navigation Center, complete necessary intake paperwork and obtain a shelter ID card.
6. Day Leave and Returning Clients
A morning shuttle will be available to clients who have a desire to leave the facility during the day for employment or personal appointments.
Clients who leave the program during the day may return via the transportation shuttle to ensure that their beds remain claimed.
Clients arriving later due to special circumstances such as employment or discharge from the hospital, must communicate with their Employment and Housing Navigator their anticipated arrival time. No client will be allowed into the shelter after 10:00 PM except for valid reasons requested by Corona PD, Corona City staff, approvals by Employment and Housing Navigators, and/or the shelter bed reservation staff. Failure to comply with protocols could result in client forfeiture of their bed reservation.
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14 Clients who are unable to meet the evening shuttle must arrange alternate transportation to the shelter site, no later pickups will be provided. Alternate transportation must be authorized by the shelter operator.
7. Hours of Operation
The Emergency Shelter/Navigation Center will be open 24 hours per day, 7 days per week, 365 days per year. These hours of operation will be in effect seven days per week, every week regardless of holidays or weather. The following is a sample schedule. Operator will submit a final/proposed schedule to the City of Corona for approval. 5:00 AM Early Wake Up Call
5:00 AM-8:00 AM Breakfast served
6:00AM First bus/shuttle for morning drop-offs
7:00 AM Second Wake Up Call
8:00AM-8:00PM Navigation Center open
8:00 AM-10:00 PM Commons Area open
8:00 AM-6:00 PM Recreation Room/Recreation Areas open
8:00 AM- 10:00 PM Pet Kennel and Dog Park/Run open
9:00 AM Sleeping Area closed (until 6:00 PM)
10:00 AM Second (final) bus/shuttle for morning drop-offs and day-service meal pick-ups
10:00 AM – 5:00 PM Centro Medico Community Clinic Services 10:00 AM- 4:00 PM Computer/Technology Lab open (by appt only) 11:00 AM-1:00 PM Lunch served
3:00 PM-4:00 PM Snack served
4:00PM First bus/shuttle for evening pick- ups and day-service meal drop-offs 6:00 PM Sleeping Area open
6:00 PM-9:00 PM Dinner served
7:00 PM Second bus/shuttle for evening pick- ups and day-service meal drop-offs 10:00 PM Lights Out in Sleeping Areas
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15 C. Overflow Management
1. Coordinated Service Delivery Plan
It is anticipated that in the early stages of operation, need and demand will outweigh the capacity of the 40 bed Round Emergency Shelter Program. Therefore, it is imperative that a Coordinated Service Delivery Plan be implemented that includes coordination of the following diversion and redirection strategies:
Homeless Diversion
The Shelter Operator will include homeless diversion screening at intake to ensure that those with alternative resources will not be accessing the homeless system. The Shelter Operator will either provide themselves or partner with an agency that can offer successful diversion assistance.
Coordination with Transitional and Bridge Housing providers The Shelter Operator will work with service providers with Transitional and/or Bridge Housing vacancies. Thisform of housing will be utilized by returning clients who have been matched with a housing opportunity and will soon move into permanent housing. This strategy will increase the Emergency Shelter/Navigation Center bed turnover rate as clients are successfully matched to alternate housing opportunities.
2. Overflow Policies
The Bed Reservation System is designed to prevent and minimize overflow and capacity issues for the shelter. A daily bed utilization count will ensure that the 40-bed capacity will be fulfilled each evening, as need for beds persist.
In the event of a community-wide natural disaster or in extreme weather situations deemed so by state, county, or city authority, the shelter will maintain a “no walk-up” policy. However, the following option could be utilized by the Operator:
o Utilize alternative locations (churches) for additional beds that may accommodate homeless without a bed reservation during inclement weather or disaster. Option has budget implications/funding considerations o Work with City to develop shelter bed expansion strategies in compliance with occupancy standards and Fire Codes
D. Exit and Re-Admission
1. Exit and Readmission Policies
Clients will be considered to have exited the program when they voluntarily leave or are exited from the shelter for safety or continual shelter violations or find alternate housing.
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16 When a client exits of their own volition or is exited for shelter violations, the client may contact the admission hotline to screen for readmission eligibility after the time designated by staff (on average after 30 days).
Length of exit for safety violations will depend on the severity of the infraction.
The Shelter Operator should be balanced in their approach to program exits and readmission policies as it pertains to rules violations and infractions. Such policies should include considerations to maintain a safe and effective facility, safety for clients, volunteers, staff, and the surrounding neighborhood as well as demonstrate compassion toward homeless individuals who face increasingly vulnerable situations if forced to exit from a sheltersituation to places not suitable for human habitation.
It is recommended that Infractions be subdivided in a Multi-Tiered System based on the perceived impact of the infraction. Consequences for each tier level should be fitting and just for the level of the infraction and its perceived impact on the wellbeing of stakeholders.
As an example, a Tier 1 level may include “Basic Program Guideline Infractions” such as smoking in the bathrooms, not leaving sleeping area on time in the morning, cutting in line, etc. Tier 2 may include “Moderate Infractions” such as possessing marijuana or alcohol on site, client fighting (minor scuffles), disrespect toward volunteers, etc.
For disobedience of rules in Tier 1 or Tier 2 there will be increasing enforcement actions including verbal warnings and write-ups. After a compounded number of infractions in these tier levels, a client may be asked to leave, and staff will determine and give them the designated time line for which they can be readmitted.
Infractions at the Tier 3 level would be “Major Infractions” that include illegal drug use or possession, violent attacks/fights, possession of weapons, etc. The Shelter Operator will maintain a zero-tolerance policy towards violence, sexual misconduct, other criminal activity, and drugs and medications used or possessed beyond the scope permitted in the “Health Polices”. These behaviors, when substantiated, are punishable by immediate expulsion upon first offense and a minimum of 30 days expulsion prior to readmission.
Clients who use the facility, programs, and services in violation of a specific rule will be obliged to adhere to those consequences. The consequences may also be subject to intervention by law enforcement, and if necessary, prosecution up to the limit of the law.
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17 2. Exit Procedures
When a client is asked to exit due to disobedience of rules, violence, or criminal activity, security will escort the person off the property and those exited will be transported to a selfdirected location out of the surrounding area.
E. Employment and Housing Navigator Services Policy
Upon entering the shelter, each client will be assigned to an Employment and Housing Navigator. The primary function of the Employment and Housing Navigator isto work side-byside with the client to create a pathway toward permanent housing opportunities, with the ultimate goal of ending their homelessness within a 30-day timeframe. Additionally, the Employment and Housing Navigator is to provide resources and support to the client during their stay, including encouragement to access any and all services provided at the Navigation Center.
The Employment and Housing Navigator will ensure that all clients have a complete assessment and are entered into the Coordinated Entry system, as the first line of housing engagement.
Employment and Housing Navigators will assist Emergency Shelter/Navigation Center clients obtain the necessary documentation to move forward in their housing connection process, once matched to permanent housing opportunities by the Coordinated Entry Module. Shelter Operator will also use City’s HOME funding for Tenant-Based Rental Assistance and the 5th Street Permanent Supportive Housing units to increase housing placements for homeless with documentable ties to Corona.
Together the Employment and Housing Navigator and the client will complete a Housing Plan which will guide their efforts toward securing permanent housing opportunities. Meeting weekly, the Employment and Housing Navigator will document the client's progress towards actions outlined in the Housing Plan. Additionally, Employment and Housing Navigators will work with clients to provide referrals to services in the Navigation Center or any community referrals, as necessary.
1. Documentation of Employment and Housing Navigation Services and Data Security Policies Employment and Housing Navigators will keep case notes in both hard copy paper files and in the HMIS database to track every client’s progress and participation in the Emergency Shelter/Navigation Center. These files are also used to track the resources and referrals given, support rendered, and any infractionsthe client may accrue. Outcomes are recorded at exit and throughout participation in the program. Paper files will be stored in a secure, locked location only accessible by necessary staff.
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18 The Shelter Operator will use HMIS as its primary database and ensure that every client completes and signs a Riverside County HMIS Client Consent Form upon entry into the program.
Intake Specialists and Housing and Employment Navigators will ensure collection of all HUD Data standards as required by the HMIS system and well as the City of Corona Homeless Strategic Plan Performance Measures.
The Shelter Operator will have a policy restricting computer access records and client information to authorized staff. All database and HMIS access will require passwords by authorized users.
Disclosure of client information to other social service agencies may be permitted only with the client’s written consent. City Net and City of Corona Homeless Solutions staff should be listed on release of information forms to facilitate case conferencing and support of client Housing Plans.
Disclosure of records relating to clients may be released without client consent in certain circumstances as required by law.
F. Daytime Program Policies
Clients that are participating in the Emergency Shelter/Navigation Center may, but are not required to, leave the facility during the day. The Shelter Operator will make every good-faith effort to encourage all clientsto stay on-site during the day and to take advantage of the on-site services provided to them during the daytime. Access to bed areas will be limited throughout the day to encourage clientsto become active participants of the Emergency Shelter/Navigation Center.
Two morning shuttle times will be available to clients who desire to leave the facility for work or personal appointments, one at AM and one at AM.
If not utilizing the morning transportation services, clients are encouraged to stay at the facility.
Clients will have access to daytime services through the Navigation Center’s partner organizations and will be able to meet with their assigned Employment and Housing Navigator on a weekly basis or as may be needed. They will also have access to activities provided by shelter staff and volunteer organizations. Clients are welcome to use the facility’s recreational areas, lounge, computer lab, and designated outdoor spaces.
G. Navigation Center Program Policies
1. Navigation Center Clients
Access to the Navigation Center will be limited to clients and/or graduates (who stayed at shelter, remained in compliance, and graduated to othershelter/housing). However, if so agreed upon, in writing, by Shelter Operator and City of Corona, access to the Navigation Center may be broadened to include other homeless populations. Clients who are only accessing services through the partner organizations will only be permitted on facility grounds with a set DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
19 appointment. This includes Corona homeless clients being served by Centro Medico Community Clinic. Navigation Center clients will not be permitted to loiter on the grounds, nor will they be permitted to access shelter areas including the lounge, bed areas, dining halls or recreational areas. With the exception of the day shuttle/meal service program funded by the City of Corona, transportation to and from the Navigation Center for these clients must be provided and coordinated by the service partner organizations.
As with Emergency Shelter/Navigation Center clients, Navigation Center clients are expected to follow all Navigation Center rules and maintain appropriate behavior with consideration for all other clients of the shelter. Rules of the Navigation Center will prominently be displayed in lobby waiting areas. Those in violation of these rules will be exited from the site, suspended, or terminated from receiving services depending on the severity of the offense.
2. Lead Agency Protocols
The role of the Shelter Operator is not to provide all of the supportive services offered at the Navigation Center but to recruit and manage a group of partner agencies specialized in providing an array of supportive services beneficial to Emergency Shelter/Navigation Center clients.
The Shelter Operator will work collaboratively with the City of Corona Homeless Solutions staff to recruit public and private service providers. The Shelter Operator will maintain service provider room reservation schedule and ensure the day-to-day operational functions of the Navigation Center.
The Shelter Operator should ensure that the Navigation Center hasflexible hoursto allow clients to come before or after work, or alternatively, on the weekends. The Shelter Operator will also engage participation in and facilitate quarterly meetings of the Service Partner Advisory Board.
3. Requirementsfor Service Provider Partners
All service providers who desire to offer direct services at the Navigation Center will complete an interest application and will be required to enter into a formal Memorandum of Understanding (MOU) with the Shelter Operator to participate.
Responsibilities of the Service Provider Partners will include, but are not limited to:
• Set and maintain their own appointment schedule with clients • Provide non-shelter guest clients will accessto transportation to fulfill their scheduled appointments, if needed
• Ensure that all clients are aware of Navigation Center rules and enact appropriate enforcement of client shelter rules for their clients if and when necessary • Agree to share service output and outcome information DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
20 • Communicate room reservation conflicts with Shelter Operator in advance • Respect, maintain and keep clean all areas of the Navigation Center • Respect and cooperate with Shelter Operator staff, other service providers and clients • Participate in quarterly Service Partner Advisory Board meetings and provide input to the improvement of the Emergency Shelter/Navigation Center • Screen clientsfor eligibility (no clients with sex offenses or open felony warrants willbe allowed on-site)
H. Continuum of Care Good Neighbor Community Policy
1. Communication and Coordination with Neighborhood Businesses and Public The Shelter Operator is expected to communicate with business neighbors on an ongoing basis.
As part of this commitment, prior to commencement of any services at the Emergency Shelter/Navigation Center, the Shelter Operator will work with City staff to facilitate Community Forums, as needed. These Community Forums will provide opportunities to answer any questions members of the surrounding community might have on the operation of the Emergency Shelter/Navigation Center. The Shelter Operator will provide information to the public including operational design and when services will begin.
A public inquiry phone number and contact information will also be posted. Community stakeholders may call this number for information about the shelter/navigation center or to have any questions answered. The phone number will be retained as a resource for community members while the shelter is up and operational. All community complaints and/or inquiries about the Emergency Shelter/Navigation Center will be recorded and forwarded to the appropriate staff for prompt investigation. The Shelter Operator will be fully committed to an appropriate customer service response and will consider the resolution of community complaints a high priority.
The Shelter Operator will also create and maintain a program website that will include important information for community stakeholders and clients alike. The website will include a “Frequently Asked Questions” section which will help to provide instant answers to community concerns. Additionally, the website will include a digital copy of the Shelter Operator’s “Good Neighbor Community Policy” and “Shelter Operations Plan”.
Visits by members of the community and tours of the facility will be available by scheduling an appointment with Shelter Operator Staff.
The Shelter Operator will have program brochures available on-site as well as disseminate these resourcesto groups throughout the community. Information on the brochures will highlight the various services at the facility as well as criteria for admission and eligibility. Volunteer, in-kind and donation opportunities will also be listed for those who wish to support the program.
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21 The Shelter Operator will work directly with the City of Corona Homeless Solutionsstaff on any media inquiries and allow the City to decide who will take the lead on responses to the media.
2. Communication and Coordination with Local Police and Fire Departments The Shelter Operator will be committed to communicating and working collaboratively with the City of Corona Police and Fire Departments as may be needed. The intention of the Shelter Operator should be to act as self-sufficiently as possible and minimize the shelter’s impact on the City’s Police and Fire Departments. This includes ensuring that program staff and security staff are trained to properly manage and respond to an array of difficult situations that may occur at shelter.
The Shelter Operator will provide an array of services and support that will be beneficial to the City’s Police and Fire departments. These services include, but will not be limited, to:
● Security staff stationed both on-site and at bus/shuttlelocations ● On-site Medical facilitiesto respond to medical needs of the clients ● Accepting referralsfrom Corona PD 24/7 so long as beds are available ● Staff Neighbor Patrol will monitorsurrounding area to control issues of loitering, abandoned property, and other blight
● Training opportunities on mental illness, homeless sensitivity, or other topics of interest to supplement existing department trainings
● Direct referral accessto the Coordinated Entry System to assist Corona PD to connect homeless individuals with housing opportunities
● Statistical reports on number of clients served, length of stay and/ordemographic information. All such data requests will be coordinated through the City’s Homeless Solutions staff
Additionally, the Operator will meet with Corona PD Homeless Outreach & Psychological Evaluation (HOPE) Team Officers and other Corona PD representatives as may be needed.
Initially, it issuggested to meet once a month when shelter opens. Corona PD will have the ability to bring forward operator non-performance directly to the City of Corona Homeless Solutions staff in the City Manager’s Office.
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22 3. Communication and Coordination with City, County, and Service Providers Operation of the Emergency Shelter/Navigation Center will be for the public good and to move Corona’s system of services forward. As such, successful implementation of the Emergency Shelter/Navigation Center will require the partnership of variousstakeholders including the City, County and other Service Providers.
The Shelter Operator will be committed to working cooperatively with numerous other service providers, community, and government organizations to serve the needs of the homeless population in the City of Corona.
In order to effectively manage and operate a robust Navigation Center that provides an array of services for the shelter clients, the Shelter Operator must demonstrate a strong history of collaboration and willingness to engage other service providers.
Additionally, the Shelter Provider will be responsive to and provide support to City of Corona in relation to the outcomes and operation of the program.
4. Policiesfor Community Involvement
The Shelter Operator will be committed to active participation in City community events. To the extent reasonable and feasible, representatives of the Shelter Operator will attend meetings of the City of Corona Homeless Strategic Plan Working Group, Continuum of Care meetings, Chamber of Commerce meetings, and other community meetings, as requested.
Additionally, the ShelterOperator may sponsor special events, such as community resource fairs, which will include the community and the neighborhood on various occasions.
5. Policiesfor Neighborhood Patrol
A staff led Neighborhood Patrol will assemble weekly to monitor a 1-mile radius around the shelter perimeter. The role of this patrol group is to identify and address issues, to engage with neighbors and enhance safety and cleanliness of the immediate vicinity.
Additionally, they will prevent and control issues of loitering, unauthorized parking of client vehicles in the neighborhood, abandoned property, shopping carts and other blight. A log will be kept of the weekly patrols. The following actions will be completed by the Neighborhood Patrol:
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23 ● All litter and trash items will be removed from the area and properly disposed of ● Clients found loitering will be issued a warning. Violations of this rule may cause a client to be exited from the facility
● Unauthorized parking of client vehicles in the neighborhood are subject to towing ● Shelter Operator will contact City designated shopping cart retrieval program to collect all shopping carts found that do not contain items of personal property ● Shelter Operator will follow City codesfor removing personal property foundin surrounding area
● Shelter Operator will work with Corona PD and City Net to receive referrals from outreach and engagement activitiesto homelessin surrounding community such as parks, riverbed, etc.
I. Shelter Advisory Board
A Shelter Advisory Board will be established and maintained to provide review of the operations of the Emergency Shelter/Navigation Center, enhance community relations, and bring information of any strengths and concerns from the neighborhood, local businesses, City and County entities, service provider partners and shelter clients about the operation of the Emergency Shelter/Navigation Center.
1. Composition of Board
The Shelter Advisory Board will be comprised of three distinct Boardsrepresenting different stakeholders and interests. The composition of these three boards will include:
Community Advisory Board
● Business Representatives
● Resident Representatives
● Faith-Based Organization Representatives
● Nonprofit Representatives
● County Representatives
● City of Corona Homeless Solutions
● Corona PD
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24 Client Advisory Board (no membership limits)
● Open invitation to currentshelter clients and graduates Service Partner Advisory Board (no membership limits)
● Open invitation to all Navigation Center partners
● Centro Medico Community Clinic
● Corona Regional Medical Center
2. Meeting Schedule
All three Shelter Advisory Boards will meet quarterly (at minimum).
Ad Hoc meetings will be convened as necessary and provide a way for any member to agendize issue and provide a mechanism to call a special meeting.
3. Accountability and Grievance Process and Policies
In addition to providing input to the operation of the Emergency Shelter/Navigation Center, the Shelter Advisory Boards are also tasked with the on-going review of the Shelter Providers ability to effectively administer its Operational Plan and Good Neighbor Policies. In the event that a Shelter Advisory Board finds concerns over the Shelter Operator’s implementation of the program, the following processes and policies will be enacted to allow the Shelter Operator to make corrective actions toward such grievances:
1) Once a grievance has been filed, Shelter Operator and Advisory Board will create, at the meeting in which the grievance is filed, an action-plan to resolve the issues by the next regularly scheduled Advisory Board meeting
2) At the next meeting, the action plan’s outcomes will be reviewed to determine if the issue has been resolved
3) If the issue has not been resolved, but the Shelter Operator has provided evidence of a good faith effort to follow the course of actions outlined on the plan, they will begiven an additional 90-days to enact an alternative plan
4) If the issue has not been resolved and the Shelter Operator has not demonstrated or provided evidence of following the course of actions outlined in the plan, a formal complaint will be sent to the City of Corona Homeless Solutions for investigation and possible termination of the Shelter Operator Contract. The City of Corona shall have a plan for operation of the shelter if the shelter operator is terminated by the City of Corona, including failure to enforce plan components such as Good Neighbor Policy, bed reservation requirements, no walki-in/no walk-out policy, etc. The plan may include selecting the next eligible operator from the original operator RFP and/or entering into a sole source with a new operator, based on approval of City Council. 5) Additionally, Corona PD will have the ability to bring forward operator nonperformance directly to the City of Corona Homeless Solutions Office.
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25 J. Safety Policies
1. Facility Maintenance
The Shelter Operator will maintain a schedule for regular facility maintenance and cleaning.
The Shelter Operator will contract with a janitorialservice or have staff provide daily cleaning services for all areas utilized by clients and weekly for office space and the Navigation Center.
Shelter Staff will rotate regular maintenance duties and inspections for minor repairs and replacements. Maintenance and cleaning forms are used to track completion of each task and reviewed monthly. The Shelter Operator will be responsible for staff training and performance in these duties.
The outside grounds will be incorporated into the maintenance schedule and rotation including cleaning of parking lot, landscape maintenance, maintenance and cleaning of sidewalks and patio areas, and checking of outside lights and furnishings. Graffiti will be reported to Program Manager for removal within 24 hours.
Need for repairs will be reported promptly by staff to the Program Manager. Minor repairs may be completed by staff as trained. Major repairs are reported to the Program Manager of the Shelter. Difficult repairs will be sent out to an approved list of vendors for bids, approval, and completion. Shelter Operator will comply with the terms and conditions of the lease agreement which will set forth responsibilities of the City and Shelter Operator.
The Shelter Operator will be committed to maintaining a pest free environment throughout the premises. As such, no food will be allowed in living areas of facility. Trash bags will be emptied daily in all areas. Inspection of client spaces and lockers will be conducted for any items that would attract pests. All staff will receive appropriate training for the identification of common pests as well as prevention and control measures. A Pest Control company will be contracted by the Shelter Operator and will come regularly to spray for bugs, check for infestation of pests, and perform other pest prevention or extermination treatments that will be seen on their visits or reported by staff.
2. Fire and Earthquake Safety
Evacuation Plan Clients
Shelter staff will be trained in protecting the safety of everyone in the facility. Staff will respond quickly and safely when an emergency, incident, or natural disaster occurs. Evacuation Routes and Exits will be posted in each major area of facility. An evacuation point outside will be designated.
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26 In case of the need for evacuation, the present site lead during the emergency will notify all staff and clients to evacuate, call 911, and direct evacuation plan. Staff will be assigned to oversee the evacuation of clients in each work area. Staff will check client areas, assigns assistance to nonambulatory and disabled persons, and leads clients to safety through the nearest safe evacuation exit. Staff will assemble clients outside at designated evacuation point, read bed list for attendance and search for any missing clients as safety conditions allow.
In case of fire these additional protocols will be completed:
● The Program Manager or lead staff member will pull the nearest fire alarm if it is not already sounding.
● While evacuating clients,staff will attempt to close all door(s), if safe to do so. ● Before exiting a room, the Program Manager or lead staff member will touch back of hand to the door to determine if the door is cool, then open it a crack, smell forsmoke, and if deemed safe, open the door, and leave the building to the evacuation meeting point.
● If the door is hot, it is not opened, and staff will lead clientsto leave via the nearest safe exit.
● Staff will locate and use appropriate fire extinguishers if safe to do so. ● When the Fire Department arrives, a staff person will speak to the officer in chargeand give the officer a set of staff keys.
● Staff will contact the Program Manager or his/her delegate as soon as possible, if noton site.
● Staff will report incident and procedure in Critical Incident Report and staffshift notesas directed in shelter policy. All Critical Incidents must be immediately reported to City’s Homeless Solutions staff.
If the weather is inclement and if the evacuation will not be short, staff will:
● Contact the Program Manager and City Homeless Solutionsto identify evacuation locations and disaster team if assistance is needed for client shelter, meals, or services.
● Contact other Homeless Providersfor services as needed.
For a false alarm or other short-term evacuation,staff will direct occupants back into the building once the Fire Department has authorized an “all-clear.” DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
27 3. Fire Prevention Procedures
The Emergency Shelter/Navigation Center will be approved by the Fire Department for all fire codes, sprinklers, alarms, and exits prior to service implementation. Emergency lighting will be installed both inside the facility and outside on the grounds for safety and in compliance with all codes.
No smoking will be allowed inside or outside the building within 20 feet of doors. A smoking section will be designated, and a sign posted in the enclosed patio area.
4. Fire Drills and Documentation
Fire drills will be conducted at least quarterly. Documentation of fire drills will be kept for three years in Shelter Management Files.
5. Fire Inspections and Extinguishers
The most recent annual fire inspection will be posted in a designated area of the Emergency Shelter/Navigation Center facility and will be included in the Shelter Management files. Fire extinguishers will be hung in each area of the building as shown in facility plans and in evacuation plan. Fire extinguishers will be inspected and maintained per City of Corona Fire Department requirements. A certificate of the last most recent fire inspection will be posted in a visible designated area.
6. Earthquake Safety
Earthquake drills will be conducted quarterly by staff. The evacuation route and procedures may be the same as for other hazards. A client tally and search will be conducted once evacuation is conducted.
In case of an actual earthquake that causes damage to facility or grounds, the City of Corona Building Department will be called to inspect the facility as soon as safety permits. Clients will be evacuated from building and transported to other shelter as needed.
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28 K. Security Plan
The Shelter Operator will follow policies and procedures that promote utmost safety for clients, staff, volunteers, and the community and will strive to provide an atmosphere that promotes community, stays alert for signs of conflict, and confronts behaviors before they escalate.
1. Eligibility Screening
No person validated on the sex offender registry (Megan’s Law) will be allowed to access the shelter property. Additionally, no felons with open warrants will be allowed to access the shelter property. Clients may only be referred by Corona PD, City Net or City Homeless Solutions staff.
Clients must have documentable ties to the City of Corona unless a waiver is approved by the Corona Police Department or Homeless Solutions staff.
Operator will use the following screening methods:
a. Screening for Sex Offenders: https://www.meganslaw.ca.gov b. Screening for Open Felony Warrants: http://public-access.riverside.courts.ca.gov/OpenAccess/ c. Methodsto Verify Ties to the City:
• Driver’s License or California ID
• City Library Internet Card or Library Book Card
• Bank Statements
• Car Registration
• HMIS record of prior services in City
• City Net prior outreach interactions will confirm documentable ties to City • Corona PD prior callsforservice, outreach, or enforcement will confirm documentable ties to City
• Children are enrolled in City schools
• They or a member of the household are employed in the City • They or a member of the household graduated from or attended a school in the City • Other documentation that demonstrates a last permanent address in City i. Previous Utility Bill
ii. Previous Rental Agreement
iii. Other bills or documents with City Address
• Faith Based or Community Based Partner verification of prior services in City • County Agency verification of prior services in City
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29 2. Secured Entrances
All clients will be required to enter the shelter in a coordinated, peaceful fashion. Families will have a separate entrance for entering the shelter as well as separate sleeping areas.
All clients will present identification upon entry. Clients without valid California identification cards will be given supportive services to secure a valid identification card. Clients will also receive a shelter-specific ID to use for admission into the shelter during the duration of their stay.
All clients and their belongings will be checked by security personnel, utilizing security wands each time they enter and exit from the shelter and all contraband will be seized. Contraband items include but are not limited to: weapons, explosives, flammable or volatile substances, illegal drugs, controlled substances or drug paraphernalia, bio-hazardous items or environmentally harmful goods.
Clients will sign in upon entrance and sign out upon exit from the building.
3. On-site Security Personnel
The Shelter Operator will provide a sufficient number of trained security personnel to ensure the safety of clients and the surrounding neighborhood, 24 hours a day.
Security personnel will be on site at all times and will conduct security rounds of the facility, as necessary.
Security personnel will be stationed both inside and outside the shelter to ensure maximum coverage.
Security personnel will be accessible and visible to clients, and survey facility for any potential concerns. Staff and security will have communication with each other via portable electronic equipment.
Security personnel will carry non- lethal weaponssuch as mace, batons, and handcuffs. Security personnel will receive "Homeless Sensitivity Training" through the Shelter Operator’s resources.
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30 4. Security Alarms and Cameras
The building will be equipped with security cameras inside and outside, and safety alarms. A staff member will monitor security through cameras at administrative office areas.
5. Security Lighting
Security lighting will be used both inside and outside the facility to highlight entrances and parking lot. A staff person will escort any personsto parking lot or security gate after sunset.
6. Loitering Policy
Clients will not be allowed to loiter in the surrounding neighborhood. Violations of this rule may cause a client to be exited from the facility. The Shelter Operator’s Good Neighbor Community Policy will include regular checks of surrounding area to prevent and control loitering issues.
7. Deescalating Conflicts
All employees will receive training in communication techniquesthat de-escalate confrontations.
8. Entrance and Exit Procedures
All staff and clients will enter and exit through one main entrance and security check point. All areas of the building will be locked when not in use. The building will be zoned so that clients will only have access to the areas which they need. During sleeping hours clients will have restricted access to other areas of the building.
All clients will present identification upon entry and their person and belongings will be searched by security. They will sign in upon entrance and sign out upon exit from the building.
All clients will enter the property by bus/shuttle. Clients will be escorted from the designated parking lot area and bus/shuttle drop off area to the shelter entrance. Navigation Center clients will follow the same entrance procedures.
Clients with vehicles must go through the referral and screening process before they are authorized to drive to the facility and park in the shelter parking lot or on Harrison Street.
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31 9. Policy regarding storage of client’s possessions
All shelter residents will have access to limited personal storage space. Each client bed will be assigned a large storage locker for personal valuables.
A client storage log will be signed at each visit to the storage locker area. The storage area may be accessed, with staff supervision and only during assigned hours during the day.
All items will be stored for the length of the client’s stay at the shelter. The right to store items may be revoked based on violation of rules and/or the management’s discretion. Once a client has exited the shelter program, any personal effects may be stored for up to 7 days; after which, the property will be donated or disposed of. Clients who have exited from the shelter program must contact staff to set an appointment to collect their personal belongings.
In the event the client cannot come to retrieve their own property, they may name a proxy of their choosing to pick up their effects by filling out an Authorization for Release of Personal Property form. The client will be responsible for asking their designated contact person to retrieve property, if needed.
No contraband items may be stored at the shelter. Contraband items include but are not limited to: weapons, explosives, flammable or volatile substances, illegal drugs, controlled substances or drug paraphernalia, bio-hazardous items or environmentally harmful goods.
10. Policy pertaining to authorized/unauthorized search of clients’ property by staff The Shelter staff will have the right to inspect all storage areasto ensure compliance with contraband policies. Staff hasthe right to designate a period of time when a client will be ineligible for re-entry to facility if contraband is found. Length of ineligible time will be documented according to the “Exit and Readmission Policies”.
When inspecting a client’s possessions without them present, two staff persons will be responsible for the search. An Authorization Form will be signed by the client at time of entrance into facility when they place items into the storage area. When items are found in the client’s possession that are not suitable for storage, clients can choose to have staff dispose of the item or client may store property off site premises at their own cost.
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32 11. Policy on Possession of Weapons On-Site
No weapons or objects which can be used as weapons will be brought into the shelter. All of a client’s belongings that they are carrying on-site will be searched upon entry and inspected for weapons and items that could be used as such. Anyone found with a weapon or dangerous material that can be used as a weapon will be asked to immediately leave the premises and neighborhood of the facility. Sharp objects such as tools or scissors will be stored in locked storage areas and not taken into shelter living areas.
All kitchen knives and sharp objects, hazardous materials, and cleaning equipment that could be used as a weapon will be kept in locked areas with only staff accessibility.
12. Procedure for Contacting Police
The intention of the Shelter Operator should be to act as self-sufficiently as possible and minimize the shelter’s impact on the Corona Police Department. This includes ensuring that staff and security will be trained to properly manage and respond to an array of difficult situations that may occur at shelter.
In establishing a procedure for contacting police, the Shelter Operator will work cooperatively with Corona PD and the Homeless Solutionsstaff to establish shelter policies and procedures on how and when to contact police for conflict resolution, trespassing, theft, unruly behaviors, loitering around property, mental health evaluation, and emergencies.
Upon consensus, a 911 protocol will be established and followed. All staff members will be trained in these procedures. 911 may be called for any medical emergencies, violent behaviors that endanger others, and suicidal ideation.
L. Health Policies
1. Housekeeping Policy
The Shelter Operator will commit to and understand the importance of maintaining hygienic, sanitary environments for the well-being of clients, volunteers, and staff. The Shelter Operator will maintain written, standardized housekeeping procedures. Each procedure will be designed for safety of staff and clients and for a consistent, high standard of housekeeping. Staff will be provided with training in these procedures, will be monitored in performance of the procedures, and evaluated in their effective use of them. Training may include education onany hazardous materials with which staff may come into contact when carrying out their assigned work tasks. The complete list of procedures will be included in a Shelter Policy and Procedures Manual and made available to all employees.
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33 Outside janitorial staff may be contracted to assist in the maintenance and cleaning of the facility. Thorough daily cleaning of all client areasincluding living quarters, kitchen and dining areas, and common areas will be completed using institution strength anti-bacterial products.
Bathrooms, showers, and eating areas will be given priority attention. The kitchen and dining areas will be cleaned according to strict health standards after each meal. Office space will be cleaned weekly by the janitorial staff and as needed by Shelter staff and partner organizations using the space.
To prevent cross-contamination, clients will be required to store personal toiletries in plastic sealable bags on their beds when not in use. Clients will be assigned a set of linens at intake for their use while in the shelter. The client will be responsible for making and maintaining their bed each morning. Staff will wash bed linens weekly in hot water with bleach unless special circumstances require more regular cleaning.
All staff will practice universal precautions in handling of laundry, cleaning of facility, and general self – health care. Specifically:
• Staff will wear appropriate protective garments (i.e. gloves) while completing tasks • Staff will use recommended disinfecting cleaning productsfor each area of facility • Staff will practice required hand-washing procedures
• Kitchen staff will be trained in and practice required food-handling procedures • All client clothes will be washed upon initial intake and weekly (or as needed) thereafter • All laundry will be handled according to safety and washing procedures • Staff and volunteers will follow a set of Program Rules and Regulationsfor working when they are sick/contagious
The outside grounds will be included in the housekeeping standards and schedule. The Shelter’s outside spaces, parking lot, and green areas will be cleaned daily from debris and litter. Chairs and tables will be washed according to inside standards. Minor repairs of the facility and grounds will be completed by the Shelter staff. Any major repairs or work requiring specialized training will be completed by approved vendors. Shelter Operator shall refer to the Lease Agreement to understand responsibilities of City and Shelter Operator.
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34 The Navigation Center will be included the housekeeping standards and schedule. The Service Partner agencies must adhere to housekeeping procedures as outlined in their respective MOU agreement. Service Provider Partners will be expected to respect and keep their areas clean after usage.
2. Pet, Assistance Animal and Service Animal Policies
Clients will be permitted to bring pets, assistance animals, and service animals to the shelter facility.
Service animals and assistance animals will be permitted to stay with client in the shelter living areas while all other pets must stay in assigned kennels/crates in sleeping quarters and the designated dog run during times of client recreation, or on leashes in outdoor common areas.
In order to qualify as a service animal, a client must produce an official letter from a licensed physician, social worker, therapist, or case worker stating that the animal is needed to ease the effects of mental, emotional, or physical disabilities. Only registered animalsthat have proof of current rabies vaccinations will be allowed at the shelter facility.
The health and well-being of all pets as well as assistance and service animals brought into the shelter facility will be the responsibility of the owner. Shelter guest pet responsibilities include:
o Compliance with leash policies for safety of othershelter guests, other animals, and shelter staff and volunteers
o Spay/Neuter laws
o Feeding/watering animals
o City Licensing
o Pick-up after pet waste
o Safe Tethering Laws
o Rules against animal cruelty
Clients who are unable to care for or feed their pets or cannot control them while at the shelter will be asked to remove the pets from the facility. Shelter Operator will work with City Animal Services & Enforcement and/or Riverside County Department of Animal Services to determine if temporary boarding options are available for clients with extenuating circumstances.
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35 Shelter Operator will work with City Homeless Solutions staff to develop funding and community partnership strategies to assist clients with pet care costs such as rabies shots, licensing, food, or vet bills.
Shelter Operator may deny requestsfor Pet, Assistance Animal, and Service Animal accommodation if:
o Animal poses a threat to other shelter guests, shelter staff, or pets of other shelter clients. Such denials will be based upon
Behavior of animal
Nature, duration, severity of risk and probability that potential injury will actually occur and whether risk can be mitigated through a soft muzzle Undue financial or administrative burden
Accommodation fundamentally alters nature of shelter services
3. Possession and Use of Controlled Substances
The Shelter Operator will have a strict policy prohibiting the possession or use of alcohol or controlled substances at the Emergency Shelter/Navigation Center premises by employees, residents, clients, and general public.
It will be the intent of the Shelter Operator to promote a safe, healthy, and productive environment for everyone. Staff recognizes that the illegal and/or excessive use of drugs and alcohol, or the inappropriate use of prescribed drugs is not conducive to a safe living environment. It will be the objective of the Shelter Operator to have an environment that isfree from the influence of controlled substances and alcohol at all times on premises. The unlawful purchase, possession, transfer, manufacturing, distribution, dispensation, or use of any illegal drug is inconsistent with the objective of operating in a safe and efficient manner and will be strictly prohibited and is contrary to the Emergency Shelter/Navigation Center’s mission.
4. Policy for Drug Possession
Staff will have the right to refuse entrance to any client who is noticeably under the influence, exhibiting behavior that is inappropriate due to influence, or otherwise cannot follow the rules and expected behaviors of a client while participating in shelter activities. If alcohol, illegal substances, or paraphernalia are found in client’s possession after they have completed entry paperwork and necessary security screenings, that client may be asked to exit the facility at the discretion of staff. They may be given a time frame of their next eligible readmission date. The illegal drug or alcohol will be disposed of and documented by two staff following written protocol in a Policy and Procedures Manual.
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36 5. Security, Use and Access of Prescription Medications If a client has medications that must be administered throughout the evening/night or will be damaged by extreme heat or cold, they may retrieve them from a designated staff person. If a medication needsto be refrigerated, the medication will be packaged and labeled with person’s name, bed number, and name of medication and placed inside a designated locked refrigerator.
A client who qualifies and requests their medications to be stored in a locked area must sign an Agreement Form and will have access to the medications as soon as possible by their request to the staff on duty. The client will be responsible for requesting and taking their own medications within limits of how they are prescribed. Only the person whose name is on the medications will be able to retrieve them.
6. Client Use of Over-The-Counter Medications
Use and storage of over-the-counter medicationsfollow the same policy and procedures of prescription medications.
7. Client Accessto Emergency and Medical Care
Clients may have access to medical care. Centro Medico Community Clinic is the City’s onsite Federally Qualified Health Center (FQHC) partner. Client should communicate to staff member on duty their need for medical care, if possible. Medical support may be accessed through the onsite Medical Wing and/or through local hospitals if and when access to the Medical Wing is not available.
If a client requires first aid items, they may access them from a shelter staff member at the service desk. The staff member may assist the client in first aid care with client’s permission, as he/she will be trained, and using universal precautions.
In case of a seizure, staff will be trained in appropriate safety precautions and will call support from the Medical Wing staff or 911 if seizure persists or causes bodily harm. If a client needs emergency or serious medical care, the staff on duty will call 911 and follow 911 procedures. In case of an injury, staff will not move the client. They will contact other staff, call 911, and if appropriate, check breathing and pulse and begin CPR if needed. One staff member or trained volunteer will attempt to keep the client comfortable and keep other clients away from immediate scene, while another staff member will wait for medical personnel, give medical personnel information about client, and direct them to client.
The Program Manager will be called as soon as possible. After client emergency or incident has been controlled, the lead staff member will complete a Critical Incident Report form which will be immediately sent to the Program Manager, higher-level staff as needed, and City of Corona Homeless Solutions staff.
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37 8. First Aid Equipment, Supplies and Procedures
The Shelter Provider and/or Medical Wing partner will have first aid supplies available at all times. The first aid kit will be inspected monthly, updated as items expire, and re-stocked after each use. Staff members will be trained annually in universal precautions, first aid care, seizure, or Mental Health crisis. Any incident occurring at the Emergency Shelter/Navigation Center requiring first aid will be documented in the daily report and a Critical Incident Report will be prepared and sent to Program Manager, other higher-level staff as necessary, and City of Corona Homeless Solutions staff.
9. Policies & Procedures for Disease Prevention
The Shelter Operator will have protocols for prevention and treatment of certain diseases and conditions such asseizures, diabetic episodes, mental health episodes, lice, bed bugs, influenza, and other communicable and contagious diseases. Universal precautions will be maintained at all times in handling of fluids, client clothing, laundry, and in all cleaning of premises.
When an accident or injury to an employee or client occurs or when there has been damage to Shelter property, staff will follow a set protocol which includes:
• Immediately contacting Supervisor about the situation • Dealing with any injuries
• Securing the accident scene by obtaining names, addresses, and phone numbers of witnesses if possible, taking photos if possible, and noting any unusualcircumstances • Recording all necessary information to complete a formal report • Not accepting any responsibility on behalf of the Shelter Operator • Reporting all accidents or injuries within 24 hours to insurance carrier • Completing and submitting a Critical Incident Report to the City Homeless Solutions staff If a client shows symptoms of a contagious disease or other public health concern that might threaten another person, the client will be sent to the Medical Wing or hospital emergency room for diagnosis and treatment. If a client leaves due to disease, the bedding and client’s clothes will be washed, bed cleaned, and bedding replaced on bed. Clothes and belongings will be stored in designated area and held for the maximum amount of time permitted. The Shelter will operate to conform to best health practices and concerns.
Universal precautions will be used for all handling of client possessions. Staff will follow hand washing techniques recommended by the Riverside County Public Health Department AKA Riverside University Health System – Public Health.
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38 M. Food Policies
1. Provision of Nutritional Needs of Clients
The Shelter Operator will provide a breakfast, lunch, and hot dinner to each shelter guest client every day. Meals will be prepared through the on-site kitchen facility. The Shelter Operator’s Food Coordinator will work with the Kitchen staff to coordinate a weekly menu. They will ensure that meals will be nutritious and balanced.
The Shelter Operator will include in its in-kind donation strategies, opportunities for food donations and partnerships with local food banks. The Shelter Operator will also work with community and faith-based partners and existing community meal service programs to offer opportunities to feed homeless individuals at the shelter as part of the City’s pilot transportation shuttle/day meal service program to move homeless meal serving out of City parks and into the shelter. During extenuating circumstances, through in-kind partnerships or as cost-effective strategies are developed, Shelter Operator may also purchase daily food deliveries through a third-party vendor and include such expenses in the operating budget.
Tables will be set up for meals in the dining area of the Shelter at the scheduled meal times. Food will be served at designated times of operation for registered shelter clients or registered transportation shuttle/day meal service program clients only.
2. Meeting Riverside County Environmental Health Department Standards The Shelter Operator, Food Coordinator, and Kitchen Staff will meet all Riverside County Environmental Health Departmentstandards. Thisincludes but is not limited to the Food Facility Operators Guide and Ordinance 492 which governs requirements for Food Facilities. Inspections will be completed by the Health Department and any changes will be made if indicated. The certificates for Health Department inspection results will be posted in the Kitchen area of the facility. All cook staff will be required to have completed the ServSafe Food Handler Program.
3. Provisions for the Sanitary Storage and Preparation of Food The Emergency Shelter/Navigation Center will have adequate space for storage of dry foods, refrigerated foods, frozen foods, and supplies. Separate refrigerator/ freezer space should be available for client medications. The Shelter Operator will provide extra refrigeration and freezer appliances as needed to supplement safe storage of food, if space is available. Current certificates of food handling safety will be posted in the kitchen area and in the employee file for each cook. Cooks and volunteers assisting them follow the procedures of the Riverside County Environmental Health Department as taught in the ServSafe Food Handler Program. All volunteers will be supervised by a cook employee. Other employees will only be allowed in kitchen area under supervision of cook.
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39 All storage areas will be cleaned on a planned schedule and outdated food will be disposed of.
There will be a rotation schedule for storage and use of food in freezer, refrigerator, and dry goods pantry that maximizes use of food so that it does not become outdated.
N. Transportation Policies
The policiesfor travel to and from the Emergency Shelter/Navigation Center will be designed to support client needs and minimize potential impact on the adjacent neighborhood and surrounding businesses.
The following transportation measures will be implemented:
1. Transportation Flow On and Off Property
The Shelter Provider will create a plan for safe and effective flow of traffic on and off the property based on the schematics of the shelter grounds and surrounding neighborhood.
Considerations should include policy for no-walk-ins/no walk-outs, policy for clients with vehicles and bus/shuttle services.
2. Pedestrian Traffic
The shelter will operate by bed reservation only and no walk-ins or walk-outs will be allowed. The clients will be expected to utilize the transportation options that will be provided to them by the Shelter Operator. The no walk-in and no walk-out policy will be posted and disseminated throughout the community.
Any individual that does walk-up will receive information on how to connect with City Net for a referral in order to be screened for eligibility to make a bed reservation and be provided transportation to a self- directed location out of the surrounding area to return only when the established reservation protocol has been followed.
3. Bicycle Traffic and Parking
A bicycle rack will be provided in a secured outdoor area. Bike locks will be encouraged but are the responsibility of the client to obtain. Bus and shuttle transportation vehicles will be designed to transport bicycles to mitigate foot traffic to the facility.
4. Bus and Shuttle Transportation Services
Access to the shelter will be provided by bus and/or shuttle transportation services. The Shelter Operator will work cooperatively with City and other stakeholdersto provide the most cost-effective means for providing transportation to and from the shelter.
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40 It is recommended that there be a minimum of two (2) designated pick up locations that provide ample geographic range for qualified clients seeking shelter services. Locations will be selected by the Corona Police Department and the City’s Community Services Department.
Operator will not drop-off/pick-up other than at agreed upon locations.
Daily bus and/or shuttles will be provided to transport all screened clients to the Shelter Site.
Security personnel will be staffed at each location to ensure only prescreened clients with bed reservationsreceive transportation to the shelter. Operator/Security will also conduct random daily checks of 1 mile radius to shelter and drop-off/pick-up locations to enforce shelter rules and thus avoid loitering and homeless congregations.
To avoid, long term loitering at the bus and/or shuttle pick up areas, clients may arrive at the bus and/or shuttle Stop thirty (30) minutes before the Bus/Shuttle departure time.
Drop-off/pick-up locations are an extension of the shelter and thus any violation such as loitering constitutes a violation of the shelter rules which will be strictly enforced.
In the case of special circumstances, and only if arrangements have been communicated by the client to their Employment and Housing Navigator and/or bed reservation staff the prior evening, returning clients who are unable to return to the shelter at the designated time may work out alternative transportation options so long as the no-walk in or no walk-out policy is not violated.
Shelter Operator may also authorize prescreened clientsto drive their vehicles to the shelter facility after a bed reservation has been confirmed.
Each morning, two bus and/or shuttle services will be provided for clients who desire to leave the shelter for employment and other personal appointments. Suggested times are 6:00AM and 10:00AM.
5. Personal Vehicle Transportation and Parking
The Shelter parking lot will be available to Shelter staff. Volunteers, vendors, and community visitors may also park their vehicles in the Emergency Shelter/Navigation Center lot while at the facility. The facility’s parking lot can accommodate 11 vehicles.
Vehicles eligible to park in the Harrison Emergency Shelter and Navigation Center lot will be listed on the Vehicle Parking Form by license plate and client name. Vehicles in lot overnight must be registered on this log each night. Security staff will include the parking lot during security rotations.
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41 Harrison Street parking restrictions do not allow overnight parking from 8 pm to 8 am with the exception of the 10 spaces in front of the facility as depicted below:
Shelter Operator will be required to develop strategies to manage overnight parking with 21 available spaces. Please note that once the shelter is operational, Operator can work with the City to incrementally change parking restrictions if more than 21 spaces are needed for overnight parking for shelter staff, vendors, and clients with vehicles
6. Staff Transportation of Clients
Shelter staff members will not be permitted to transport clients under any circumstances in their personal vehicles. Only designated staff in shelter owned/operated or contracted vehicles may transport clients.
7. Transportation Policiesfor Navigation Center Clients If Phase II is implemented, transportation to and from the Navigation Center must be arranged by the Service Provider partner.
8. Delivery of Shelter Goods and Community Donations
Deliveriesforshelter goods and community donations will be dropped off in a designated area.
The planned location for these designated drop-offs will take into consideration pedestrian, bike, and other vehicle traffic routes to minimize safety risks and impact to the shelter site and surrounding area.
It is anticipated that delivery of goods from contracted vendors will occur approximately 3xs weekly. The delivery of community donations by private donors will occur approximately 3xs daily during designated donation drop-off times.
Subject to change as may be needed, all deliveries of goods and/or donations will occur between the hours of 10AM-4PM.
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42 O. Financial Policies
1. Financial Requests from Clients
Financial requests from clients must be requested and received through their Employment and Housing Navigator and/or through Service Provider Partner at the Navigation Center. Clients will sign a designated log when they receive the requested item (bus pass, clothing/food voucher, etc.). All bus passes and/or vouchers must be kept in a locked safe in a locked office or closet at all times when not in use.
The Shelter Operator and/or Service Provider partners may offer financial assistance opportunitiesto clients, when available and must establish priority levels and/or other fair means for distribution. The Shelter Operator and/or Service Provider partners will not be obligated to fulfill all financial requests from clients that they receive.
2. Client Possessions and Funds
No funds of clients will be handled by the Shelter staff. Clients with funds kept in their possession while at the Shelter will be responsible for their security and safety. Staff will encourage clients not to have funds on site, and to store wallet, electronic devices, and any cash in appropriate locked storage. The Shelter Operator will have a policy of not being responsible for lost or stolen items that is included in a Policy and Procedures Manual, listed in the signed Rules agreement, and read nightly when rules will be reviewed before intake.
Clients will not be permitted to give cash to staff at any time, for any reason.
3. Annual Outside Audit
An independent financial audit of the Shelter Operator will be completed on an annual basis. A most current audit will be kept on file at the Shelter Operator’s administration office(s) and may be viewed, as necessary.
The Emergency Shelter/Navigation Center will also be subject to an annual program audit or monitoring. It will be the responsibility of the Shelter Operator to correct any deficiencies reported by the audit within the time limits available to them. Failure to comply may result in the termination of the Shelter Operator contract.
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43 4. Financial Reports Review
Financial reports will be produced each month by the accounting department of the Shelter Operator. These reports will be reviewed by the City of Corona Finance Department and Homeless Solutions staff.
The Administration Office of the Shelter Operator will review financialstatements and budgets with Program Manager on a regular basis. To manage programs within authorized budgets, adjustments will be made in spending, if necessary.
P. Legal Policies
1. Policy for Compliance with Local Laws
The Shelter Operator will follow all County Health Department and City Fire Department requirements, and will train staff for food handling, CPR, fire drills and other disaster evacuation procedures. The Shelter Operator and staff will work cooperatively with Corona PD to deal with clients who commit crimes while staying at the shelter. Additionally, Shelter staff and management will cooperate with law enforcement agencies on investigations for persons wanted for crimes as much as is possible while maintaining policies on client confidentiality.
2. Policy for Compliance with Labor Laws
The Shelter Operator will comply with all required labor laws. Occupational Safety and Health Administration (OSHA) training and reviews will be conducted during staff meetings on a quarterly basis. OSHA flyers will be posted in administrative offices.
The Shelter Operator’s wages will be at or above minimum wage. Employee breaks, meals, and overtime will be monitored legally and compensated as needed. The Shelter Operator will be contracted with a company to examine any work injuries. The proper incident reports, Workmen’s Compensation forms, and requirements will be completed.
Q. Non-Discrimination Policies
The Shelter Operator will adhere to a policy of non-discrimination which will be stated in the Shelter Operator’s Policies and Procedures Manual.
The Shelter Operator will not discriminate in the provision of client care based on age, race, color, religion, sex, sexual orientation or gender identity and expression, marital status, geographic, national, or ethnic origin, HIV status, disability, or veteran status.
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44 1. Policy for Compliance with Americans with Disabilities Act The Shelter Operator will comply with appropriate standards of The Americans with Disabilities Act (ADA). Staff will be trained to be cognizant of any client physical disability and assist as needed to address any barriers from the structure of the building. Staff will receive training to work appropriately with persons with disabilities. All persons will be treated with dignity, value, and worth.
2. Gender-Specific Programming Policy
Persons accessing the Emergency Shelter/Navigation Center services will be identified by the gender identification for which they choose. Staff will provide beds to persons of gender identity, expression, and sexual orientation with due regard to privacy and client rights.
Bathrooms and showers will be constructed with equal privacy for all clients, regardless of sexual orientation, expression, or identity. All programs and services will be available with the dignity of all clients as highest priority.
3. Sexual Harassment Policy
All clients, volunteers, and employees should be able to coexist at the Emergency Shelter/Navigation Center in a trauma informed care environment, free from sexual harassment and inappropriate sexual behavior.
The Shelter will have a zero-tolerance policy for sexual harassment and inappropriate behavior of a sexual nature. No sexual harassment will be tolerated by anyone on the facility grounds, including staff, volunteers, or clients. Clients, staff, and volunteers will be notified, at the Shelter Operator’s sole discretion, if any of their remarks, advances, gestures, or attire constitutes sexual harassment toward any person in the Harrison Emergency Shelter and Navigation Center facility.
Anyone who believes he or she has been the subject of any such behavior will be urged to report it to the staff or supervisor immediately. A report will be completed and taken to appropriate staff or supervisor for resolution. Reported incidents will be investigated on a confidential basis. Provisions will be instituted to guard the safety and emotional health of persons who have been victims of a reported incident. After proper review, a person found to have engaged in sexual harassment or inappropriate behavior of a sexual nature will be subject to disciplinary action including possible immediate exit from program or termination from employment.
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45 4. Policy Regarding Sex Offenders
The Shelter Operator will have strict requirements for the safety staff, service partners, and clients. Staff and volunteers will be trained in sex abuse definitions, sex offender policies, and vulnerable adult abuse. All employees must review thistraining yearly and be certified to have passed its standards.
The Shelter Operator will follow federal law requirements in reporting sex offenders. All clients will be screened for sex offenses through the National Megan’s Law database. Screening will be conducted at the time of reservation; no potential participants with a registered sex offense will be allowed on the bus/shuttle or admitted as clients.
R. Confidentiality Policies
1. Personal Confidentiality
People seek help from emergency shelters at a difficult time in their lives. Their need for service and the help that can be provided is determined through sharing of factual and personal information. For this to be effective, every client must be able to trust that every staff member and volunteer respect client confidentiality.
Therefore, the Shelterstaff and Shelter Operator will maintain strict confidentiality practices as written in Confidentiality Policy. These practices include:
1) Fact of Participation: The fact that an individual is or has been a participant inthe Emergency Shelter/Navigation Center should not be disclosed except as may be specifically defined.
Inquiries by visit, telephone, or letter regarding a participant in the program should be answered with the statement that information as to whether a particular person is or has been in residence cannot be divulged; that if in fact the individual is in residence, they will be advised of the inquiry, and that, at their discretion, they will or will not communicate with the inquirer. 2) Disclosure to Other Agencies: Disclosure of client information to the City Homeless Solutions staff and other social service agencies, whether on a referral to or from the agency, generally may be permitted with the client’s written consent for release of information. Information is to be withheld where enjoined by law and by contract. The Shelter Operator will maintain the confidentiality of client records (as under the Privacy Act). Disclosure of information relating to program participants should not be made to employers, credit agencies, unions, or other similar organizations, except at the request, and with the consent of the client. 3) Information to the Client: In some situations, it may be required by law to disclose to the participant information contained in his/her own case record. Information disclosed shouldbe limited to that which is included in the formal case record. The formal case record should contain factual information, not counselor notes and observations. Information provided by other agencies should not be shared.
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46 4) Law Enforcement Agencies: All requests for information regarding clients originating from law enforcement agents, should be referred to the Shelter Operator’s acting Legal Department.
Before any action is taken on any legal request, a staff member or program manager should contact their Legal Department as there are boundaries in place to determine the sharing of information with law enforcement personnel according to its policies on client confidentiality(as stated in the Shelter Operator’s Policy Manual) and applicable law.
When an arrest warrant or a search warrant has been issued by a court, if such a warrant is presented to the facility relating to a client in the residence, staff will cooperate with the law enforcement agency in making the arrest or the search, preferably in a manner which will involve the least disruption to the program at the facility.
5) Written Consent: If there is any doubt as to whether client information should be disclosed, the consent of the client should be first obtained, except as otherwise required by law. The consent will be in writing on a Release of Information form and should identify theinformation to be disclosed, the person or agency to whom it will be disclosed, and the purpose of the disclosure, and the period of time during which authorization is granted. 6) Abuse Reporting: The Shelter Operator and Shelter staff will comply with all state and municipal laws requiring reporting to governmental agencies of instances of domestic violence and elder abuse. Staff will report any suspicion or evidence of vulnerable adult abuse. All staff persons at the shelter will be mandatory reporters. A Critical Incident Report will also be completed and submitted to the Program Manager, any higher-level staff as needed, and City Homeless Solutions staff. All staff will be trained at time of hire to identify signs of abuse and to properly document and report it. Training will be repeated annually. 7) Harm to Self or Others: If a client at the shelter program shares with a staff person a viable threat to do harm to self or another, the terms of confidentiality can be revoked, as in thecase of suicidal or homicidal admittance.
2. Database Confidentiality Policies
Only trained Intake staff, Employment and Housing Navigators, and management staff will be authorized to access the Homeless Management Information System (HMIS) Database. Each staff person will have a separate password for entry. Staff is only to use computers that are authorized and HMIS compliant. No persons without a username and password set up by the Shelter Operator’s IT department should have access to staff-only computers.
3. Exceptionsto the Confidentiality Policy
All clients will be informed that staff will comply with the law to disclose client-related information to prevent danger to self or others or to report elderly/vulnerable adult abuse.
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47 S. Grievance Policies
The grievance procedure will be applicable for any conflicts or disagreements between clients or between clients and staff. For example, the grievance process may be employed to address disruptive behavior or appeal incorrect formal action. However, in no way does the grievance procedure suspend the rules or consequences established in the Shelter Rules signed upon entering the program. Clients will have the right to file a grievance without the fear of harmful repercussions from staff or other residents.
1. Receiving and Posting
The Grievance Procedure should be clearly posted in the Policy and Procedure Manual and available at the shelter facility. A client will be given a copy of the grievance procedure when a conflict has occurred that cannot be resolved satisfactorily between the client and a staff person or another client, or when the client has a complaint about an event that occurred at the Shelter involving that client. The Grievance Policy Form will be read by the client and signed.
2. Meeting with Staff
Once received, staff will decide at the earliest regular staff meeting which grievances warrant a meeting. If needed, a formal grievance meeting will be called, headed by the Program Manager or their assistant. Prior to this meeting, the client defendant will be given a copy of the grievance so he/she may prepare to respond to the grievance.
At the grievance meeting, the plaintiff will begin stating his/her case. The defendant will then respond. All persons present will be allowed to ask questions of either the plaintiff or defendant. The burden of proof rests with the plaintiff. All decisions will be binding and after the formal grievance procedure has been completed, staff and residents will be expected to regard the matter as settled and in the past.
If a client expresses a concern or makes a complaint concerning their involuntary discharge, he/she may take the following steps:
• The client may request to discussthe matter with the Program Manager, who will make a decision on any corrective action required within the boundaries of his/her authority.
When appropriate, the Manager will notify higher-level staff. • If the client is still unsatisfied with the outcome, he may submit a request for intervention to the Shelter Operator’s Executive Director, who will acknowledge receipt within a reasonable time frame. The Executive Director will take any corrective action required within 10 days and inform the client, in writing, of the resolution.
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48 • Clients have the right to ask assistance of another person to speak on their behalf, or to help fill out a grievance form.
• Client grievances will be reported in monthly program reports. The Executive Director or other Shelter Operator executive staff member will review all grievances quarterly and/or annually.
• Grievances and resolutions should be documented in client file and incident reports.
3. Whistleblower Policy
Clients should have several ways in which they may share a grievance – verbally or written, anonymous or through a third party. A suggestion and grievance box will be available in the common area and will be checked weekly by staff.
Confidentiality will be strictly kept between the person making the complaint and the Program Manager which will withhold information internally to the extent prudent where a complaint involves a staff member or volunteer. The Grievance Procedure will be clearly posted in the Policy and Procedure Manual and available at the facility.
SECTION III. STAFFING AND MANAGEMENT PLAN
A. Staff Policies
1. Hiring Policy
The Shelter Operator must be an equal opportunity employer. A copy of its applicable Equal Opportunity and Affirmative Action Policy will be available in the Employee Handbook and through the Human Resources Department of the Administrative Offices.
2. Screening Procedure
Position openings will be posted on various employment networking websites. Potential applicants will be screened through a two-step interview process.
3. Acceptance Procedure
A completed application packet and staff letter of recommendation will be sent to the head of the Human Resources Department who conducts a thorough background check. Every potential applicant will be screened for active warrants, violent felony convictions, sexual offenses which require registration, and legal ability to work. Staff who will be in direct contact with clients will also be required to complete Tuberculosis screening as well as training for mandated reporting policies. The applicant DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
49 must successfully complete all screening requirements before they will be able to begin working directly with clients.
Upon hire, the new employee will sign a job agreement form and will be provided a job description informational sheet for their records. They will also attend a general orientation program led by the Head of the Human Resources Department. This orientation will cover important topics, such as but not limited to, sexual harassment policies, and appropriate interactions with co-workers, volunteers, and clients. Training places a heavy emphasis on appropriate conduct between staff and clients. Staff will be expected to adhere to these practices when interacting with clients. Program Managers complete a lengthier program-specific orientation process.
4. Staffing Policiesfor Safe Humane Environment
The Emergency Shelter/Navigation Center will be staffed to provide the safest, most dignified environment for all clients. All staff will be easily identifiable and will be required to wear Shelter Operator- Approved shirts as well as name tags while on site.
It is recommended that a total of full- time staff and up to part-time staff at the Emergency Shelter Program. Staff will be scheduled to optimize safety of staff, volunteers, and clients and to provide optimal coverage during hours of high volume.
B. Policiesfor Staff Training
All Emergency Shelter/Navigation Center staff will be trained in emergency evacuation, first aid procedures, mandated reporting policies, crisis intervention, and CPR procedures. This training will be repeated and updated annually and as needed. Staff may receive additional training on different topics as opportunities arise and are needed.
Each staff member also receives on-going in-service training in crisis management. Staff will also be trained in Strength Based Approaches and positive communication skills. Each staff member will be required to attend annual training to update and improve their knowledge. Documentation of training will be kept in each employee’s file by the Program Manager and provided to the Head of Human Resources for filing, when appropriate.
Security staff will be provided sensitivity training to better equip them to work with homeless clients, and those in crisis.
1. Emergency Procedures - Evacuation, First Aid, and CPR, 911 Reporting Emergency Shelter/Navigation Center staff will be trained in fire, earthquake, and chemical spill evacuation procedures when hired and annually. Evacuation drills with allstaff and clients will be held and recorded quarterly. Evacuation protocols will be recorded at the Service Desk for reference.
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50 procedures annually. 911 reporting will be taught in orientation and reviewed annually. CPR certificates will be kept in staff files. Universal precautions will be followed.
2. Safety Conduct - Prevention of Abuse, CrisisIntervention, Conflict Resolution The Shelter Operator will have a required training program in prevention of vulnerable adult abuse, and sexual harassment. Each staff will complete this training program annually. Certificates of completion will be recorded in Human Resource files.
Emergency Shelter/Navigation Center staff will complete a course in conflict resolution and crisis intervention upon hire and annually. Documentation of completion will be recorded in staff file.
3. Appropriate Behavior for Dignity and Respect
Operations, Program, Administrative, and Management staff will be trained in a Strengths Based Perspective model of client care. They will be trained regularly, including at time of hire, on the best methods of working with, treating, and responding to clients who have had difficult and traumatic life experiences. Each staff member will be expected to put these modelsto use in every interaction they have with clients and potential clients. Staff members will be offered training regularly and expected to participate actively. Notice of completion will be recorded in staff files, and each staff member should have access to this information in the readily available staff handbook.
4. Communication
Clients, Staff, Community
Shelter staff will undergo classes in communication skills – such as handling phone calls, confidentiality policies, crisis management and de-escalation of conflict. The communication skills will be reinforced through practice and reviewed at regular staff meetings as warranted. Courses covering topics such as communication skills with mentally ill persons, receptionist skills, communication with difficult people, and conflict resolution will be completed. This training should be completed at least monthly and will be provided more often, and individually, as needed.
5. Resources and Referrals
Operations, Program, and Employment and Housing Navigator Staff will be oriented to resources, homelessservices, and organizations for collaboration and referral. They will also be highly trained staff to connect clients to the Coordinated Entry System, as a system designated Entry Point. A staff representative will attend the Riverside County Continuum of Care meetings.
Protocols for offering and accepting referralsfrom other agencies will be in place, reviewed by staff, updated, and kept in a manual on-site.
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51 6. Mental Health and Addiction Skills
All Program staff will attend mental health training events which include naming of symptoms, cooccurring diseases, de-escalation techniques, and safety protocols. This training will be completed at time of hire and annually, or as necessary. Staff will attend workshops and training on various aspects of mental health diagnoses, symptoms, and care. Staff will be trained in symptoms of drug abuse, and referrals for treatment. Recovery programs will be encouraged, and off-site referrals will be made as appropriate.
Though sobriety will be not a requirement to stay in the shelter or participate in services, clients will be expected to be able to practice self-care, follow all rules and regulations, and behave appropriately and respectfully toward staff, volunteer, and other clients. Drug use while at the shelter will be prohibited and will result in immediate exit from the program.
7. Self - Care
Regular staff meetings will be held for all staff. Part of the purpose of these meetings will be communication and processing of stressors while working in the difficult environment of an Emergency Shelter/Navigation Center. Staff will be welcome to participate in team-building activities throughout the year, including holiday parties, and events with co-workers.
All staff will be trained in effective communication with coworkers and in proper techniquesto address coworker harassment and stressors and will be made aware of the importance in practicing self-care.
Staff will be informed of an open-door policy with supervisors and the Head of the Human Resources Department.
8. Annual Staff Evaluation and Training Plan
All staff will be evaluated by their direct supervisor at 90 daysfrom their hire date and at semi-annual intervals. The evaluation form will be stored in the employee file held at the Human Resource office.
9. Documentation of Staff Training
Attendance of and participation in staff training will be recorded in each staff file by the Program Manager of Emergency and Shelter Services. Training required by all staff members will be also recorded in the Human Resourcesfile to ensure each member’s knowledge and information will be upto-date.
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52 C. Volunteer Policies
1. Selection, Screening, and Background Checks
The Emergency Shelter/Navigation Center Volunteer Coordinator will actively recruit through a variety of sources, including schools, faith-based groups, and community programs. Volunteer Coordinators will hold regular Volunteer Recruitment events in order to increase the number of volunteersthatserve at the Emergency Shelter/Navigation Center.
Individuals as well as groups will be invited to volunteer at the shelter. Children 13 and older will be able to volunteer, however they must be accompanied by an adult or legal guardian and both adults and guardians must be registered to volunteer on the day they appear.
All potential volunteers will be screened for sex offenses and criminal background checks before being confirmed for volunteer duty.
2. Orientation and Training
The Shelter Operator will include a Volunteer Coordinator position(s) in itsstaffing plan to support volunteer coordination efforts at the shelter. The Volunteer Coordinator will handle scheduling, orientation, and training of the volunteers.
Before beginning service, volunteers will be provided an Application and Agreement that includes information about volunteer duties, appropriate conduct with clients, staff, and other volunteers. Each volunteer will be required to sign this Agreement before they will be assigned a duty at the shelter.
Volunteers who do not agree with the requirements or refuse to sign will not be assigned a duty and will not be able to volunteer at the shelter.
Volunteers will sign up for an open position, time and date using online volunteerscheduling software.
Volunteer Coordinators will call and confirm volunteer’s date and time and to provide them with the location of the shelter and any necessary important information.
Volunteers will be trained on-site at tasks by the Volunteer Coordinator on duty. Any tasksthat require a trained staff member will be supervised by that staff member to ensure accuracy and cleanliness.
Volunteers will be given opportunitiesto attend community forums and eventsto receive more training about community resources and network with other community agencies.
Volunteers will be expected to adhere to a strict code of ethics and standards. Those found in violation of this code will be removed from the facility and may be limited in future volunteer opportunities.
The volunteer code of ethics includesthe following:
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53 a. Each volunteer must maintain a firm commitment to professional conduct Volunteers of the Emergency Shelter/Navigation Center will be expected to maintain the highest level of moral, ethical, and professional conduct while at the site. Volunteers will not engage in verbal abuse, inappropriate jokes, and stories, and or any type of inappropriate interaction with Emergency Shelter/Navigation Center staff or clients.
b. Limiting Relationships with Clients
Volunteers will be prohibited from developing dual relationships with any clients they meet through their volunteer involvement at the Emergency Shelter/Navigation Center. Examples of dual relationships include (but will be not limited to) a volunteer entering into a business,romantic, or sexual relationship with a client. Soliciting clients for their business will be strictly prohibited.
Volunteers will be not allowed to be named as having authority to make decisions for a client under any type of power of attorney or other legal procedure. c. Food and Other Substances
Volunteers will not consume any food items or drinks supplied by the Emergency Shelter/Navigation Center while volunteering. Food and drinks will be purchased solely for the consumption of the homeless clients. Volunteers must also commit to not consuming any type of illicit drugs on the property while volunteering. Volunteers who appear to be under the influence of any substance that impedes their ability to perform their duties safely and efficiently may be turned away.
d. Discrimination
Volunteers will not discriminate against any client. They will not judge an individual based ontheir race, disability, religious preference, sexual orientation, color, age, veteran status, citizenship, ancestry, national origin, or gender.
e. Volunteer Boundaries
Volunteers will be not permitted to loan or give money to clients, should not meet with clients outside of the Emergency Shelter/Navigation Center without permission from program staff, and will be not allowed to drive clients in their vehicles. f. Commitment
The Emergency Shelter/Navigation Center will be reliant upon the work of volunteers. This commitment should be taken seriously. If a volunteer misses a shift without removing themselves from the schedule and giving notice, the volunteer may be limited or restricted from volunteering.
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54 3. Identifiable Lines of Authority
Volunteers will be informed of identifiable lines of authority in their Application Packet.
Volunteers will defer to the Volunteer Coordinator on duty to give resources, referrals, andhandle situations beyond their responsibility and volunteer agreement.
Volunteers will also have access to the Program Manager or lead staff member on site, for questions and grievances.
All volunteers will be provided a name tag identifying them as such.
4. Descriptions of Volunteer Tasks
Volunteers will be needed 7 days per week to help both in the evening up to volunteers (5-8pm), morning hours up to volunteers (5-10am) and mid-day hours up to volunteers (11-4pm).
The Emergency Shelter/Navigation Center Volunteer/Service Provider Coordinator will ensure all volunteers will be provided tasks and descriptions of any dutiesthey might perform. Tasks and duties include, but will be not limited to:
● Assisting the Intake Specialist in registering and signing in clients at time of entry ● Setting up and breaking down tables for dinners and breakfasts ● Distributing donations and hygiene items
● Organizing and setting up donations of clothing
● Helping direct linesto donations and food
● Serving meals, setting up snacks and drinks for clients ● Organizing recreational activities for clients
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55 SECTION V. ATTACHMENTS
A. Shelter Client Rules
B. Volunteer Policies
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56 ATTACHMENT A
SHELTER CLIENT RULES
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57 EMERGENCY SHELTER
Client RULES
Welcome to the emergency shelter program. The Shelter Staff and Volunteers are working very hard to make your stay safe and comfortable. As a client of the program, you must agree in writing to follow these rules at all times:
1. Sign-in at the Shelter begins at and ends at . Clients will NOT be allowed entry into the Sleeping Area before . Clients will NOT be allowed entry into the Sleeping Area after .
Clients may not leave the Sleeping Area after signing in for any reason. If you leave, you will forfeit your bed. No exceptions. (This policy includes but is not limited to going outside to retrieve personal belongings, cigarettes, etc.)
2. No Walk-In/Walk-Out Policy Compliance is required for all clients who must take the transportation shuttle to and from the Shelter each day. The only exception to this rule is for clients who have received approval to drive and park their vehicle at the shelter facility.
3. Alcohol and drugs are NOT permitted in or around the Shelter Property and they will be confiscated if found. At the discretion of the Site Leader or Management, you may be excluded from the program for that night, or possibly terminated.
4. No weapons or objects that may be perceived as weapons are permitted. If found, they will be tagged by security and kept until you leave. Anyone with a concealed weapon will be immediately exited from the program.
5. We reserve the right to search all applicants for weapons (or items that could be used as weapons), alcohol, and illegal drugs.
6. All prescription medication must be checked in with security personnel upon entering the shelter building in its original container.
7. Photo ID’s are required of all registered clients. Shelter Staff will take photos and thumbprintsto produce program ID’s for clients, and for security reasons, if necessary. By entering this program, you give your consent to this.
8. All Clients must complete intake and check in as well as complete all appropriate paperwork with Shelter Staff.
9. Showers are strongly recommended for all shelter clients. Showers may be required if lack of personal hygiene becomes a risk to the health & safety of the other shelter guests and staff.
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58 10. No smoking inside the shelter. There is a designated smoking area outside the shelter. Smoking is only permitted in the designated area while staff or security is present.
11. Lights go out at or around 10:00 PM. Clients must remain at their beds after lights out.
12. The early wakeup call is at . Coffee and breakfast is provided to clients between and AM. Clients are expected to be out of bed by am unlessspecial arrangements have been made due to overnight work or illness. No one is allowed in the Sleeping Area from AM to PM.
13. In public areas, shirts, pants are mandatory for men and women at all times; socks and shoes are strongly encouraged.
14. The evening meal is served from PM to PM. Please clean up around your area after you eat, and wear shoes when in the meal line. Should you have a spill, please notify staff immediately.
15. A Cell Phone charging Station will be available for clientsto use during designated hours. Clients are NOT allowed to use ANY unauthorized electrical outlets for any reason.
16. Any undesignated parking either on or off the property is subject to tow at the owner’sexpense.
17. Large storage lockers will be available for each shelter guest. Shopping carts will not be allowed in the shelter.
18. No clients under 18 years of age will be admitted into the shelter.
19. There is a women’s section and a men’s section for sleeping. Women are not allowed in the men’s section, and men are not allowed in women’s section.
20. Only the Site Leader or Manager on duty can expel / prevent any clients from staying at the shelter. Any conflicts between clients should be brought to the attention of the staff immediately. If you are asked to leave and you do not, it is a trespass on City of Corona property.
21. Clients can only reserve beds for themselves. Do not place any of your items on another bed to reserve a space.
22. Donations will be handed out in an orderly fashion by the staff & volunteers. Clients will not interfere with donations being brought in or the distribution of donations.
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59 23. The Shelter Program operates as clients of the City of Corona. As a result, all clients are expected to be Good Neighbors and have an obligation to comply with all state and local laws and/or ordinances and shelter rules and behave in a courteous manner at all times. Complaints from residents, business owners, or public officials may result in warnings to the clients and expulsion from the Shelter program.
24. Any threats or acts of violence such as loud and disruptive behaviors, threats, fighting, etc. towards staff, volunteers, security, or other clients will result in immediate expulsion.
25. Neither Shelter, nor any of its vendor/partners are in any way responsible or liable for lost, stolen, or damaged items that clients bring onto premises. IT IS THE CLIENTS’ RESPONSIBILITY TO TAKE ALL
PERSONAL BELONGINGS WITH THEM UPON EXITING THE PROGRAM, AND TO CLAIM THEIR ITEMS FROM THE SECURITY CHECK-IN WHEN THEY LEAVE THE PROPERTY. ANY ITEMS LEFT BEHIND MAY BE DISCARDED.
26. Pet Crates are available for client use on a first come, first served basis, dog run space permitting. All Animals will be permitted ONLY with appropriate documentation (including up-to-date rabies vaccination and dog license from the City of Corona) and approval by site-leader or management. Any animal may be asked to leave at any time due to aggressive or disruptive behavior, or if owner does not properly cleanup after the animal.
27. Cash is never to be given to Staff, Volunteers, or Interns at ANY time.
As a result of signing thisform, I have read and do understand that neither Shelter, any of its volunteers,service providers, Security, or any of the vendors providing services for the Emergency Shelter/Navigation Center will be responsible for any loss, theft, or damage to personal property including, but not limited to, Bicycles, Carts, Luggage, Cell Phones, and other itemsthat are brought onto the program property. I understand that program rules may change as necessary and that I am required to abide by any amended rules and protocols as they are created.
I have read the above and agree to follow the Shelter rules.
Name (please print):
Signature: Date:
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60 ATTACHMENT B
VOLUNTEER POLICIES
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Emergency Shelter/Navigation Center Volunteer Policies
1. Each volunteer must maintain a firm commitment to professional conduct Volunteers of the Emergency Shelter/Navigation Center are expected to maintain the highest level of moral, ethical, and professional conduct while at the site. Volunteers will not engage in verbal abuse, inappropriate jokes, and stories, and or any type of inappropriate interaction with Emergency Shelter/Navigation Center staff or clients.
2. Relationships with Clients
Volunteers are prohibited from developing dual relationships with any clients they meet through their volunteer involvement at the Emergency Shelter/Navigation Centre. Examples of dual relationships include (but are not limited to) a volunteer entering into a business, romantic, or sexual relationship with a client. Soliciting clientsfor your business is strictly prohibited. Volunteers are not allowed to be named as having authority to make decisions for a client under any type of power of attorney or other legal procedure.
3. Food and Other Substances
Volunteers will not consume any food items or drinks supplied by the Emergency Shelter/Navigation Center while volunteering. Food and drinks are purchased solely for the consumption of the homeless clients. Volunteers must also commit to not consuming any type of illicit drugs on the property while volunteering. Volunteers who appear to be under the influence of any substance that impedes their ability to perform their duties safely and efficiently may be turned away.
4. Discrimination
Volunteers will not discriminate against any client. They will not judge an individual based on their race, disability, religious preference, sexual orientation, color, age, veteran status, citizenship, ancestry, national origin, or gender.
5. Volunteer Boundaries
Volunteers are not permitted to loan or give money to clients and should not meet with clients outside of the Emergency Shelter/Navigation Center without permission from program staff.
6. Commitment
The Emergency Shelter/Navigation Center is reliant upon the work of volunteers. This commitment should be taken seriously. If a volunteer misses a shift without removing themselves from the schedule and giving notice, the volunteer may be limited or restricted from volunteering in the future.
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EXHIBIT “C”
5TH STREET PERMANENT SUPPORTIVE HOUSING PROGRAM
Program Requirements
Operator shall:
Establish a permanent supportive housing program at the 12 housing units located at 926-932 West 5th Street, Corona CA (“5th Street Housing Units”) and manage, operate, and lease the 5th Street Housing Units to qualified homeless individuals and families Use one unit for an onsite property manager and 11 units for eligible chronically homeless clients.
Prioritize placement of homeless individuals and families with documented ties to the City.
Collaborate with City Net and the City’s Homeless Solutions staff to coordinate housing placements and logistics associated with getting Corona homeless clients document ready.
If Project Based Vouchers are awarded, coordinate with City Net, the City, HomeConnect Coordinated Entry System staff, and the County Housing Authority staff to process Corona referrals and establish a Corona client waiting list, as required by HUD.
Collaborate with City Net to assist clients through the Project-Based Voucher income eligibility process.
Supportive Services
Operator shall:
Collaborate with Centro Medico Community Clinic, RUHS-Behavioral Health, or other community partners to provide supportive services to residents to maintain housing retention and stability.
If needed, coordinate transportation services for clients who need to access supportive services offsite.
Existing Tenant
Operator shall:
Execute a lease/rental agreement with the one existing PSH eligible tenant residing at the 5th Street Housing Units. The Rental Agreement should state that units are being converted from Transitional Housing to Permanent Supportive Housing that is managed by Operator.
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If Project Based Vouchers are approved, collaborate with City Net to verify history of homelessness and disability verification and coordinate referral of this client to the Coordinated Entry System and County Housing Authority for placement on the waiting list and ProjectBased Voucher income eligibility process.
Project-Based Voucher Application:
Operator acknowledges that:
Operator and City collaborated to submit an application for Project-Based Vouchers (PBVs) in response to the County’s Request for Proposals that was released on October 27, 2022 and due on December 1, 2022.
Operator acted as the lead fiscal agent for the PBV application since the 5th Street Housing Units will be leased and managed by Operator.
The application requested the County to authorize an assignment of Housing Assistance Payments (HAP) Agreement with language that states the HAP would automatically transfer to the City as owner should the City no longer work with Operator.
If the application is funded, the City reserves the right to review the HAP Agreement before Operator executes the contract.
Goals and Performance Measures
Goals and performance measures will be outlined in the annual Professional Services and Funding Agreement for the Mercy House Living Centers Homeless System of Services. The first Professional Services and Funding Agreement will be entered into on December 7, 2022 through June 30, 2023 with future agreements being renewed after approval by City each Fiscal Year.
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EXHIBIT “D”
REGULATORY AGREEMENT
[SEE ATTACHED FORTY-FOUR (44) PAGES]
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RECORDING REQUESTED BY AND
WHEN RECORDED MAIL TO:
City ofCorona
400 S. Vicentia Ave.
Corona, CA 92882
Attn: Administrative Sys Dept.
DOC #2014-0103954
03/20/2014 03:36 PM Fees: $0.00
Pagel of 9
Recorded in Official Records
County of Riverside
Larry W. Ward
Assessor, County Clerk & Recorder
"This document was electronically submitted
to the County of Riverside for recording"
Receipted by: AGONZALEZ
APN 118-283-013 Exempt from Recording Fees Per Govt. Code §27383
FIRST AMENDMENT TO THE
REGULATORY AGREEMENT
(The Mission Apartments)
by and between
CITY OF CORONA
a California municipal corporation
and
INLAND EMPIRE RESCUE MISSION, INC.
a California non-profit corporation dba
CORONA NORCO RESCUE MISSION
[Dated as of March 19, 2014 for reference purposes only] EXHIBIT D.
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This FIRST AMENDMENT TO THE REGULATORY AGREEMENT (The Mission Apartments) ("First Amendment") is made and entered into as of March 19, 2014, by and between THE CITY OF CORONA, a California municipal corporation ("City") and INLAND EMPIRE RESCUE MISSION, INC., a California non-profit corporation dba CORONA NORCO RESCUE MISSION ("CNRM").
RECITALS
A. Pursuant to Title III of Division B of HERA (Public Law 110-289, 122 Stat. 2650), the United States Government created a program known as the Neighborhood Stabilization Program ("NSP 1") to make funding available for certain qualified uses in order to assist state and local governments with emergency assistance for the redevelopment of abandoned and foreclosed upon homes and residential properties, which funds are subject to the U.S. Department of Housing and Urban Development's ("HUD") "Notice of allocations, waivers granted, alternative requirements applied, and statutory program requirements" for the NSF in the Federal Register, Volume 73, No. 194, Docket No. FR-5255-N-01, published on October 6, 2008 and subsequently revised on June 11, 2009 pursuant to HUD's "Notice of Allocations, Application Procedures, Regulatory Waivers Granted to and Alternative Requirements for Emergency Assistance for Redevelopment of Abandoned and Foreclosed Homes Grantees under the Housing and Economic Recovery Act, 2008; Revisions to Neighborhood Stabilization Program (NSP) and Technical Corrections" in the Federal Register, Volume 74, No. 117, Docket No. FR-5255-N-02.
B. Pursuant to the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (75 FR 64322), the Federal government provided additional funding for the Neighborhood Stabilization Program, commonly referred to as "NSF 3", to be awarded by HUD to mitigate the negative impact of the nation's economic decline and housing market collapse and to stabilize and revitalize communities.
C. City is additionally the recipient of HOME Investment Partnerships Program ("HOME") funds from HUD (24 CFR Part 92), which requires the City to reserve fifteen percent (15%) of the HOME allocation it receives from HUD for investment in affordable housing within the City that is developed, sponsored or owned by Community Housing Development Organizations, as defined in 24 CFR Section 92.2.
D. City and Mary Erickson Community Housing, a California non-profit corporation ("MECH"), entered into that certain "Neighborhood Stabilization Program Subrecipient Agreement between the City of Corona and Mary Erickson Community Housing (MECH)," dated as of August 19, 2010 and subsequently amended on July 28, 2011 and July 18, 2013 (collectively, the "NSP Agreement") to allocate from the City to MECH One Million Three Hundred Sixty Thousand Six Hundred Seventy-two Dollars ($1,360,672) in NSP 1 funds for the acquisition of that certain real property located at 926 and 932 West 5th Street in the City of Corona, California, as further described in Exhibit A_("Property") and Three Hundred TwentyNine Thousand Three Hundred Twenty-Eight Dollars ($329,328 ) in NSP 3 funds and Eight Hundred Sixty Thousand Dollars ($860,000) in HOME funds for the purpose of rehabilitating the Property as a twelve unit multi-family, very low income rental housing project ("Project"). 46336.00002\8627000.1
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E. City and MECH entered into that certain Affordable Housing Agreement (The Mission Apartments), dated as of May 16, 2012 ("Agreement"), which provides for, among other things, a City Loan in the amount of Four Hundred Four Thousand Two Hundred Eighty Nine Dollars ($404,289) ("City Loan") and a service delivery fee in the amount of Two Hundred Thousand Dollars ($200,000) to MECH from the City from NSP 1 and NSP 3 funds to assist in the completion ofthe Project and the relocation ofthe Property's eligible occupants.
F. In accordance with the Agreement, MECH completed construction ofthe Project.
G. Upon issuance of a Certificate of Completion for the Project, as set forth in the Agreement, MECH and City agreed for MECH per the terms of the ASSIGNMENT,
ASSUMPTION AND CONSENT AGREEMENT REGARDING THE AFFORDABLE HOUSING AGREEMENT ("Assumption Agreement"), dated as of May 16, 2012, to immediately convey the Property and the Project to Corona Norco Rescue Mission ("CNRM"), and for CNRM to assume the City Loan, for the purpose of allowing CNRM to operate the Project on the Property for a period of no less than fifty-five (55) years.
H. Pursuant to the terms of the Agreement and Assumption Agreement, the City and CNRM also entered into that certain Regulatory Agreement (The Mission Apartments), dated as of May 16, 2012, and recorded against the Property in the official records of the County of Riverside, California, on July 9, 2012, as Document No. 2012-0317351 which required that the twelve (12) residential units in the Project (the "Units") at all times be occupied or held vacant and available for rent at an Affordable Rent to Qualified Households (the "Regulatory Agreement").
I. The Regulatory Agreement permitted CRNM to utilize one of the Units for purposes of having a full time case manager/property manager living on the Property, but required that the case manager/property manager be a Qualified Household.
J. CRNM has requested that the Regulatory Agreement be amended to allow the Unit that is set aside for a full time case manager/property manager to be exempt from the rent and income restrictions ofthe Regulatory Agreement.
K. The City desires to make the requested amendment to ensure that CRNM is able to secure a qualified case manager/property manager for the Project, and the funding sources for the City Loan do not prohibit the City from making such amendment.
NOW, THEREFORE, IN CONSIDERATION OF THE MUTUAL COVENANTS AND
UNDERTAKINGS SET FORTH HEREIN, AND FOR OTHER GOOD AND VALUABLE
CONSIDERATION, THE RECEIPT AND SUFFICIENCY OF WHICH IS HEREBY
ACKNOWLEDGED, CNRM AND CITY DO HEREBY ENTER INTO THIS FIRST AMENDMENT TO THE REGULATORY AGREEMENT AS FOLLOWS:
I. Incorporation of Recitals. The Recitals set forth above are true and correct and are incorporated into this First Amendment by this reference, as though fully set forth in this First Amendment.
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2. Definitions of Certain Terms. All initially capitalized terms used and not otherwise defined in the Recitals shall have the meaning ascribed to such term by the Regulatory Agreement.
3. Modifications to Regulatory Agreement.
3.1 Covenants and Obligations ofCNRM; Occupancy. Section 3.1 ofthe Regulatory Agreement is hereby deleted and replaced in its entirety as follows:
3.1 Occupancy. CNRM covenants that the Units shall at all times be occupied or held vacant and available for rent at an Affordable Rent to a Qualified Household; except that CNRM shall be allowed to utilize one Unit for purposes of having a full time case manager/property manager living on the Property (the "Manager's Unit"), which Manager's Unit is not required to be occupied by a Qualified Household, and is not subject to the occupancy and rent restrictions set forth in this Regulatory Agreement.
3.1.1 During the Term ofthis Regulatory Agreement, all of the Units except for the Manager's Unit must be occupied by Qualified Households, earning no more than fifty (50) percent of AM1 and rented at an Affordable Rent not to exceed the Low HOME Rent consistent with 24 CFR 92.252, as amended from time to time.
4. Effect on Regulatory Agreement. All terms and conditions of the Regulatory Agreement that are not expressly and specifically modified by this First Amendment shall remain unmodified, in full force and effect and binding on the Parties. This First Amendment shall be enforceable and interpreted in accordance with a subject to all of the terms, provisions, conditions, covenants and agreements set forth in the Regulatory Agreement, except as specifically and expressly modified in this First Amendment. On and after the date ofthis First Amendment, the term "Regulatory Agreement" in the Regulatory Agreement shall mean and refer to the Regulatory Agreement, as amended by this First Amendment.
5. Conflict. In the event of a conflict between the terms and conditions of this First Amendment and the terms and conditions ofthe Regulatory Agreement, the terms and conditions ofthis First Amendment shall control.
6. Counterparts. This First Amendment may be signed in counterparts (including facsimile or electronic counterparts), each of which shall be deemed an original, and all such counterparts, when taken together, shall constitute one agreement.
IN WITNESS WHEREOF, CNRM and City have caused this First Amendment to be signed, acknowledged and attested on their behalf by duly authorized representatives in counterpart original copies which shall upon execution by all of the parties be deemed to be one original document.
[Signatures on following pages1
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SIGNATURE PAGE
TO
FIRST AMENDMENT TO THE
REGULATORY AGREEMENT
(The Mission Apartments)
CITY:
CITY OF CORONA, a California municipal
corporation
Dated: Z0- /y By:
ATTEST(•
1 —
City Clerk ,
APPROVED AS TO LEGAL FORM:
BEST BEST & KRIEGER LLP
Special Counsel
Bradly Rob ins
City Manager
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DOC #2014-0103954 Page 6 of 9 03/20/2014 03:36 PM
CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT
CIVIL CODE § 1189
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State of California
County of liZW 1 411c1.1
On Moxe.h ack-i before me, I-04a (Abli NO-awN Wok , Date ,filame add Title Of the Officei "Vxadlu, LAZolcAiDrs
Wne(s) of Signer(s)
personally appeared
TAMA YORK
Commission * 2047011 z
Notary Public - California z
Riverside County
M Comm. Expires Oct 26. 2017
who proved to me on the basis of satisfactory evidence to be the person0 whose name) &Rife subscribed to the within instrument and acknowledged to me that 5iske/t1)try executed the same in tx4Itj:tdir authorized capacity(05), and that by teer/ttAir signature$1 on the instrument the personj4 or the entity upon behalf of which the
personX acted, executed the instrument.
I certify under PENALTY OF PERJURY under the laws
of the State of California that the foregoing paragraph is true and correct.
WITNESS my ha and oi cial seal.
Place Notary Seal Above Signature. A -SLkL
aturig
wr Though this section is optional, completing this informa can deter altera ion of the document or Notary Pu
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fraudulent reattachment of this form to an unintended document.
Description of Attached Document
Title or Type of Document: Document Date:
Number of Pages: Signer(s) Other Than Named Above:
Capacity(ies) Claimed by Signer(s)
Signer's
1Corporate
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— Title(s):
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I Individual lAttorney in Fact
:1 Trustee Guardian or Conservator
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© 2013 National Notary Association • www.NationalNotary.org • 1-800-US NOTARY (1-800-876-6827) Item #5907 DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DOC #2014-0103954 Page 7 of 9 03/20/2014 03:36 PM
- 0011
Dated:
Dated:
SIGNATURE PAGE
TO
REGULATORY AGREEMENT
(The Mission Apartments)
CNRM:
INLAND EMPIRE RESCUE MISSION, INC., a
California non-profit corporation dba CORONA
NORCO
Its: _ cS\
By:
Its:
46336.040021R627000.1
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DOC #2014-0103954 Page 8 of 9 03/20/2014 03 :36 PM
EXHIBIT A
TO
AFFORDABLE HOUSING AGREEMENT
(TheMission Apartments)
Legal Description of Property
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DOC #2014-0103954 Page 9 of 9 03/20/2014 03:36 PM
State of Califomi
County of
On 2 -
ACKNOWLEDGMENT
(
(insert name and title of the offi er)
personally appeared -)19-011... Z---- pvi(4, gityLeft. who proved to me on the basis of satisfactory evidence to be the perso whose namee same in
is/,r' subgbed to the within instrument and acknowledged to me that he/ executed e his/ rittleger authorized capacity*, and that by hispx4/0‘. 1 signature on the instrument the person( , or the entity upon behalf of which the person(s) acted, executed the instrument. before me,
I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing paragraph is true and correct.
WITNESS my hand and official seal. DOMINIC V. MESTAS
Commission 0 2041318
Notary Public • California
Orange County
Comm, Ex ires Se 14,2017
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DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
CA\JR\01200.10105\10258500.11 26 (CITY ATTY: 07-14)
EXHIBIT “E”
SIGNAGE
Operator may not post exterior signs at the Harrison Shelter or the 5th Street Housing Units without obtaining approval from the City. All signs must comply with Corona Municipal Code
17.74. DocuSign Envelope ID: E840B28C-D0B3-4F46-8936-2C5D67B33B1E DocuSign Envelope ID: 49B4D71B-076A-445F-A6D1-17CED1334632
CA\JR\01200.10105\10280390.4
(CITY ATTY: 01-14)
FIRST AMENDMENT TO
PROFESSIONAL SERVICES AND FUNDING AGREEMENT
BETWEEN THE CITY OF CORONA
AND
MERCY HOUSE LIVING CENTERS
FOR HOMELESS SYSTEM OF SERVICES
(FY 2023 FUNDS)
1. PARTIES AND DATE.
This First Amendment to the Professional Services and Funding Agreement (“First Amendment”) is made and entered into this 21st day of June 2023 by and between the City of Corona (“City”) and Mercy House Living Centers, a California domestic nonprofit corporation (“Consultant”). City and Consultant are sometimes individually referred to as “Party” and collectively as “Parties” in this First Amendment.
2. RECITALS.
2.1 Agreement. City and Consultant entered into that certain Professional Services and Funding Agreement for Homeless System of Services (FY 2023) dated December 7, 2022 (“Agreement”), whereby Consultant agreed to furnish all labor, materials, tools, equipment, and services necessary to operate and implement the City’s Homeless System of Services consisting of the Harrison Low-Barrier Emergency Shelter/Navigation Center, the Pilot Transportation/Meal Program, HOME Tenant Based Rental Assistance Program, Permanent Supportive Housing Program, and collaboration with Corona Regional Medical Center, Centro Medico Community Clinic and other healthcare providers for the Post Hospital Recuperative Care Program.
2.2 Amendment. City and Consultant desire to amend the Agreement for the first time to extend the term to June 30, 2024 and to reduce the Total Compensation by eliminating the 10% contingency cost line item from the budget.
3. TERMS.
3.1 Term Section 3.1.2 of the Agreement is hereby deleted in its entirety and replaced with the following:
“The term of this Agreement shall be from December 7, 2022 to June 30, 2024 (“Term”), unless earlier terminated as provided herein. Consultant shall complete the Services within the Term of this Agreement and shall meet any other established schedules and deadlines. The Parties may, by mutual, written consent, extend the Term of this Agreement one or more times by executing a written amendment or renewal agreement pursuant to Section 3.6.8 below DocuSign Envelope ID: 597ACCDD-227D-4DA4-BEE0-0A78C35F6409 DocuSign Envelope ID: 049FFB9F-93A4-4DE2-9DFC-A38F3B7F9DF0
CA\JR\01200.10105\10280390.4
2 (CITY ATTY: 01-14)
(each a “Renewal Term”). The terms “Term” and “Renewal Term” may sometimes be generally and collectively referred to as “Term” in this Agreement.”
3.2 Exhibit “C”. Exhibit “C” (Compensation) of the Agreement is hereby deleted in its entirety and replaced with Exhibit “C-1” attached hereto and incorporated herein by reference as Exhibit C-1.
3.3 Continuing Effect of Agreement. Except as amended by this First Amendment, all provisions of the Agreement shall remain unchanged and in full force and effect.
From and after the date of this First Amendment, whenever the term “Agreement” appears in the Agreement, it shall mean the Agreement as amended by this First Amendment.
3.4 Adequate Consideration. The Parties hereto irrevocably stipulate and agree that they have each received adequate and independent consideration for the performance of the obligations they have undertaken pursuant to this First Amendment.
3.5 Counterparts. This First Amendment may be executed in duplicate originals, each of which is deemed to be an original, but when taken together shall constitute but one and the same instrument.
[SIGNATURES ON FOLLOWING PAGE]
DocuSign Envelope ID: 597ACCDD-227D-4DA4-BEE0-0A78C35F6409 DocuSign Envelope ID: 049FFB9F-93A4-4DE2-9DFC-A38F3B7F9DF0
CA\JR\01200.10105\10280390.4
3 (CITY ATTY: 01-14)
CITY’S SIGNATURE PAGE
FOR
FIRST AMENDMENT TO
PROFESSIONAL SERVICES AND FUNDING AGREEMENT
BETWEEN THE CITY OF CORONA
AND MERCY HOUSE LIVING CENTERS
FOR HOMELESS SYSTEM OF SERVICES
(FY 2023 FUNDS)
IN WITNESS WHEREOF, the Parties have entered into this First Amendment to Professional Services and Funding Agreement as of the date noted on the first page of the Amendment.
CITY OF CORONA
By: _________________________
Jacob Ellis
City Manager
Reviewed By:
_________________________
Karen Roper
Homeless Solutions Manager
Reviewed By:
_________________________
Yasmin Lopez
Purchasing Manager
Attest:
_________________________
Sylvia Edwards
City Clerk
DocuSign Envelope ID: 597ACCDD-227D-4DA4-BEE0-0A78C35F6409 DocuSign Envelope ID: 049FFB9F-93A4-4DE2-9DFC-A38F3B7F9DF0
CA\JR\01200.10105\10280390.4
4 (CITY ATTY: 01-14)
CONSULTANT’S SIGNATURE PAGE
FOR
FIRST AMENDMENT TO
PROFESSIONAL SERVICES AND FUNDING AGREEMENT
BETWEEN THE CITY OF CORONA
AND MERCY HOUSE LIVING CENTERS
FOR HOMELESS SYSTEM OF SERVICES
(FY 2023 FUNDS)
IN WITNESS WHEREOF, the Parties have entered into this First Amendment to Professional Services and Funding Agreement as of the date noted on the first page of the Amendment.
MERCY HOUSE LIVING CENTERS
A CALIFORNIA NON-PROFIT CORPORATION
By: _________________________
Larry Haynes
Chief Executive Officer
DocuSign Envelope ID: 597ACCDD-227D-4DA4-BEE0-0A78C35F6409 DocuSign Envelope ID: 049FFB9F-93A4-4DE2-9DFC-A38F3B7F9DF0
CA\JR\01200.10105\10280390.4
5 EXHIBIT “C-1”
COMPENSATION AND PAYMENT SCHEDULE
FY 2023 Mercy House System of Services Budget
1. Shelter/Navigation Center Admin Costs $ 218,459.17
2. Shelter/Navigation Center Program Staff Costs $ 1,206,966.80 1 Shelter Program Manager; 1 Shelter Program Senior Site Leader; 3 Shelter Program Site Leaders; 11.75 Shelter Specialists for Engagement, Janitorial, Logistics and Overnight; 5.87 Shelter Program Safety Specialists; 6.25 Shuttle Drivers (includes the Shelter/Navigation Center, Pilot Transportation/Meal Program and Permanent Supportive Housing Program transportation); 1 Reservations, Intake & Data Specialist; 1 Kitchen Manager, 1 Lead Cook, 2 Cooks, and 1.40 Kitchen Logistics Staff.
3. Shelter/Navigation Center Program and Facility Costs $ 483,991.89 Shelter Maintenance and Repairs, Trash & Utilities, Shelter Security Vendor, Shelter Transportation, Supplies, Client Services, Meals, and other Miscellaneous Costs
4. Housing Staff and Housing Services (Navigation, Leasing and Housing Placement Fund) Costs $ 272,600.07 1 Housing Solutions Manager, 1 Leasing Agent, 2 Housing Navigators, 2.75 Tenant Based Rental Assistance (TBRA) Case Managers, Whatever-It-Takes Housing Placement Fund: Landlord Incentives, U-Haul Moving Costs, Landlord Application Fees, Other Miscellaneous Housing Placement Costs not covered by TBRA Program)
5. Furniture, Fixtures, and Equipment Costs $ 117,237.00 Bedding, Linens, Wall Decorations, Utensils & Tools, Appliances, Containers, Safety, Office Tools & Supplies, Office Furniture, Computers & Electronics, Cubicle Walls, Chairs, ZappBug, Desks, Outdoor Seating & Tables, Amnesty Lockers, Bike Racks, Outdoor Tools & Equipment, Dining Room Chairs & Tables, TVs and Mounts, Suggestions Box, Decorations, Laundry/Janitorial Appliances, Equipment & Tools, Pet Equipment and Supplies, and Other Miscellaneous Items.
Total Shelter/Navigation Center Budget $ 2,299,254.93
Pilot Transportation Shuttle/Meal Program $ 182,422.10
Meals (Hot Meal and Bagged Take Away Food), Supplies, Transportation, 1.40 Program Safety Specialist, 2 Resource Specialists to support a 7-day per week program for 40 clients HOME Tenant Based Rental Assistance Budget $ 1,130,273.00 Income Eligibility Determinations, Housing Quality Standards Inspections, Rental Assistance Payments, and Security Deposits
5th Street Permanent Supportive Housing Program $ 158,338.89 Professional Fees (legal & accounting), Administration (advertising, office salaries, office expenses), Repairs & Maintenance, Real Estate Taxes, Insurance, Utilities, Reserves, Supportive Services: 1.60 Social Services Staff, Coordination of Services and Transportation to RUHS-Behavioral Health, Shelter/Navigation Center and other Medical Providers, Rental Assistance Fund)
Grand Total $ 3,770,288.92
Funding Sources
Federal HOME Funds for TBRA Program $ 1,130,273.00
State PLHA Funds for Shelter/Navigation Center $ 1,486,616.00 City General Funds for Shelter/Navigation Center, Pilot Transportation/Meal Program, and Permanent Supportive Housing Operating Gap $ 1,153,399.92
Total $ 3,770,288.92
Percentage Funded with Federal/State Resources 69%
DocuSign Envelope ID: 597ACCDD-227D-4DA4-BEE0-0A78C35F6409 DocuSign Envelope ID: 049FFB9F-93A4-4DE2-9DFC-A38F3B7F9DF0
JAMIER\01200.10105\10291439.5
SECOND AMENDMENT TO
CITY OF CORONA PROFESSIONAL SERVICES AND FUNDING AGREEMENT
WITH MERCY HOUSING LIVING CENTERS
FOR HOMELESS SYSTEM OF SERVICES
(FY 2024)
1. PARTIES AND DATE.
This Second Amendment to the Professional Services and Funding Agreement (“Second Amendment”) is made and entered into this 3rd day of April 2024, by and between the City of Corona, a California municipal corporation (“City”) and Mercy House Living Centers, a California domestic nonprofit corporation (“Consultant”). City and Consultant are sometimes individually referred to as “Party” and collectively as “Parties” in this Second Amendment.
2. RECITALS.
2.1 Agreement. City and Consultant entered into that certain Professional Services and Funding Agreement for Homeless System of Services (FY 2023) dated December 7, 2022 (“Original Agreement”), whereby Consultant agreed to furnish all labor, materials, tools, equipment, and services necessary to operate and implement the City’s Homeless System of Services consisting of the Harrison Hope Center Low-Barrier Emergency Shelter/Navigation Center, the Pilot Transportation/Meal Program, HOME Tenant Based Rental Assistance Program, Permanent Supportive Housing Program, and collaboration with Corona Regional Medical Center, Centro Medico Community Clinic and other healthcare providers for the Post Hospital Recuperative Care Program.
2.2 First Amendment. On or about June 21, 2023, the Parties entered into a First Amendment to the Original Agreement (“First Amendment”) extending the term to June 30, 2024.
The Original Agreement and the First Amendment may be collectively referred to herein as the “Agreement”. All initially capitalized terms used, but not otherwise defined herein, shall have the meaning for such terms as set forth in the Agreement.
2.3 Second Amendment. City and Consultant desire to amend the Agreement for the second time to do the following: (1) modify the Scope of Services (Exhibit “A-1”); (2) modify the Schedule of Services (Exhibit “B-1”); (3) increase the Total Compensation retroactive to January 1, 2024 to incorporate FY 2024 funds (Section 3.3.1); (4) add budgetary documents for FY 2024 (Exhibit “C-2).
3. TERMS.
3.1 Rates and Total Compensation. Retroactive to January 1, 2024, Section 3.3.1 of the Agreement is hereby deleted in its entirety and replaced with the following:
“Consultant shall receive compensation, including authorized reimbursements, for the Services rendered under this Agreement at the rates and within the budget allocation set forth in Exhibit C-1 of the First Amendment and Exhibit C-2 attached to this Second DocuSign Envelope ID: 5C63FB1B-3BA0-42EA-B14E-7332A0DFE851 DocuSign Envelope ID: 00FD3DA6-C20E-4FE1-8876-80991696BF52
JAMIER\01200.10105\10291439.5
Amendment and incorporated herein by reference.
Any changes in budget line items in Exhibits C-1 and C-2 must be approved in writing. The total compensation, including authorized reimbursements, for the Services shall not exceed Eight Million Four Hundred Sixty-Nine Thousand Five Hundred Forty-Three Dollars and 43 cents ($8,469,543.43) (“Total Compensation”), without written approval of City’s Representative. Extra Work may be authorized, as described below, and if authorized, will be compensated at the rates and manner set forth in this Agreement. The City’s City Manager may approve changes in the budget line items set forth in Exhibit “C” provided that the Total Compensation is not exceeded. Any such changes shall be in writing.”
3.2 Exhibit “A-1” - Scope of Services. Retroactive to January 1, 2024, Exhibit “A” of the Original Agreement is hereby deleted in its entirety and replaced with Exhibit “A-1” attached hereto.
3.3 Exhibit “B-1” - Schedule of Services. Retroactive to January 1, 2024, Exhibit “B” of the Original Agreement is hereby deleted in its entirety and replaced with Exhibit “B-1” attached hereto and incorporated herein by reference.
3.4 Budget Exhibits. The budget documents shall now consist of the following:
Attached to First Amendment
FY23 Seven Month Funding Agreement Exhibit “C-1” of the First Modification Amendment reflects
the FY 2023 Homeless System of
Services Budget ($3,770,288.92 total
funds including $1,130,273.00 in
HOME TBRA Funds, $1,486,616.00
in State PLHA Funds and
$1,153,399.92 in Corona General
Funds).
Attached to Second Amendment
FY24 Twelve Month Funding Agreement Exhibit “C-2” attached hereto and incorporated herein by reference
reflects the FY 2024 Homeless
System of Services Budget
retroactive to January 1, 2024
($4,699,254.51 total funds including
$697,433 in HOME TBRA Funds,
$995,498.00 in State PLHA Funds
and $3,006,323.51 in Corona General
Funds).
DocuSign Envelope ID: 5C63FB1B-3BA0-42EA-B14E-7332A0DFE851 DocuSign Envelope ID: 00FD3DA6-C20E-4FE1-8876-80991696BF52
JAMIER\01200.10105\10291439.5
3.5 Continuing Effect of Agreement. Except as amended by this Second Amendment, all provisions of the Agreement shall remain unchanged and in full force and effect. From and after the date of this Second Amendment, whenever the term “Agreement” appears in the Agreement, it shall mean the Agreement as amended by this Second Amendment.
3.6 Adequate Consideration. The Parties hereto irrevocably stipulate and agree that they have each received adequate and independent consideration for the performance of the obligations they have undertaken pursuant to this Second Amendment.
3.7 Counterparts. This Second Amendment may be executed in duplicate originals, each of which is deemed to be an original, but when taken together shall constitute but one and the same instrument.
[SIGNATURES ON FOLLOWING 2 PAGES]
DocuSign Envelope ID: 5C63FB1B-3BA0-42EA-B14E-7332A0DFE851 DocuSign Envelope ID: 00FD3DA6-C20E-4FE1-8876-80991696BF52
JAMIER\01200.10105\10291439.5
CITY’S SIGNATURE PAGE FOR
SECOND AMENDMENT TO
CITY OF CORONA PROFESSIONAL SERVICES AGREEMENT
WITH MERCY HOUSING LIVING CENTERS
FOR HOMELESS SYSTEM OF SERVICES
(FY 2024)
IN WITNESS WHEREOF, the Parties have entered into this Second Amendment to Professional Services Agreement as of the date noted on the first page of the Amendment.
CITY OF CORONA
By: __________________________________
Jacob Ellis
City Manager
Reviewed By:
__________________________________
Karen Roper
Homeless Solutions Manager
Reviewed By:
__________________________________
Yasmin Lopez
Purchasing Manager
Attest: __________________________________
Sylvia Edwards
City Clerk
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CONSULTANT’S SIGNATURE PAGE FOR
SECOND AMENDMENT TO
CITY OF CORONA PROFESSIONAL SERVICES AGREEMENT
WITH MERCY HOUSING LIVING CENTERS
FOR HOMELESS SYSTEM OF SERVICES
(FY 2024)
IN WITNESS WHEREOF, the Parties have entered into this Second Amendment to Professional Services Agreement as of the date noted on the first page of the Amendment.
MERCY HOUSE LIVING CENTERS
a California non-profit corporation
By: __________________________________
Larry Haynes
Chief Executive Officer
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EXHIBIT “A-1”
SCOPE OF SERVICES FOR
HOMELESS SYSTEM OF SERVICES
(FY 2024)
HARRISON HOPE CENTER EMERGENCY SHELTER/NAVIGATION CENTER Consultant shall operate the Harrison Shelter in accordance with the requirements and criteria set forth in this Exhibit “A”.
Program Components
Consultant shall:
Maintain use consistent with R-1 Occupancy
Maintain Occupant Load of not more 200 persons
Consultant shall not permit the shelter sleeping room occupancy to exceed 56 persons. This Agreement contemplates a 40-bed shelter. However, with written approval from the City Representative, shelter sleeping capacity may be increased up to the maximum occupancy of 56 beds if Consultant secures additional public or private resources and/or if City allocates additional funding to expand bed capacity
Operate a 40 bed, low-barrier emergency shelter/navigation center with the following bed breakdown, sub-populations, and programs:
o 30-beds for low-barrier single adult males in two separate dormitory wings in the Harrison Shelter.
o 5-beds for low-barrier, single adult females in the female sleeping room at the Harrison Shelter. Female sheltering will support emergencies related to inclement weather, requests from Corona PD, or other special circumstances as requested by the City of Corona. Consultant will also collaborate with City Net on best placement for females since the City’s Motel Emergency Shelter Program will transition to serve families, single adult females, and couples when the Harrison Shelter opens. o 5-post hospital recuperative care beds with accommodations in the recuperative care sleeping rooms at the Harrison Shelter. Recuperative care program includes a partnership with Centro Medico Community Clinic, a Federally Qualified Health Center (FQHC) partner that will provide onsite medical services, and Corona Regional Medical Center, who will purchase post-hospital recuperative care beds on an “as needed/referral” basis.
o All 40 shelter beds shall be reserved for homeless neighbors with documentable ties to the City of Corona unless a waiver is requested and approved by the City of Corona.
Waivers will be handled on a case-by-case basis.
Establish and operate a robust navigation center with public and private partners that will provide a wide variety of services to shelter guests
Provide transportation shuttle services to support good neighbor policy of no-walk ins/nowalk outs as set forth in the Shelter Operations Plan, attached to this Agreement as Exhibit “E”.
Develop good neighbor strategies to accommodate clients who have vehicles so they can access shelter, meals, supportive services, and ultimately permanent housing without impact the area surrounding the Harrison Shelter.
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Operational Requirements
Consultant shall:
Comply with Required Referrals Protocols: The City of Corona designated staff, Corona Police Department, and City Net are the only authorized referral agencies. Any changes to referral agencies must be approved by the City’s Representative. Permit Corona PD to drop-off single adult male and single adult female homeless neighbors on 24/7 basis, as shelter capacity will allow
Implement a Shelter length of stay target of 90 consecutive days not to exceed 180 consecutive days
To comply with the no walk-in, no-walk out policy set forth in the Shelter Operations Plan, attached to this Agreement as Exhibit “E”, develop a bed reservation system and collaborate with the official referral agencies (City Net, Corona Police Department, and the City’s Homeless Solutions staff) for screening of clients, reservation of beds, and scheduling transportation to/from the facility
Operate the Harrison Shelter:
o 24 hours per day
o 7 days per week
o 365 days per year
Corona Preference Requirement
Consultant shall:
Provide Shelter/Navigation Center Services to homeless neighbors with documentable ties to the City of Corona
Corona PD or other City’s Representative may request operator to waive Corona Preference Requirement
Consultant shall track and report documentable ties to the City for each client Examples of eligible sources to document ties to the City include:
o Driver’s License or California ID
o City Library Internet Card or Library Book Card plus one other documentable tie o Bank Statements
o Car Registration
o HMIS record of prior services in City
o City Net prior outreach interactions will confirm documentable ties to City o Corona PD prior calls for service, outreach, or enforcement will confirm documentable ties to City
o Children are enrolled in City schools
o They or a member of the household are employed in the City o They or a member of the household graduated or attended a City High School o Other documentation that demonstrates a last permanent address in the City Previous Utility Bill
Previous Rental Agreement
Other bills or documents with City Address
o Faith Based or Community Based Partner verification of prior services in City DocuSign Envelope ID: 5C63FB1B-3BA0-42EA-B14E-7332A0DFE851 DocuSign Envelope ID: 00FD3DA6-C20E-4FE1-8876-80991696BF52
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o County Agency verification of prior services in City
Additional Operational Requirements
Consultant shall:
Prepare and implement a Security Plan with appropriate operator staff to security personnel ratios. The Security Plan shall be subject to the review and approval of the City’s Representative.
Establish the Shelter Advisory Board, set forth in the Shelter Operations Plan, attached to this Agreement as Exhibit “E”, to engage local businesses, residents, faith-based and community-based organizations, and other impacted or interested stakeholders Provide and maintain exterior larger storage lockers for shelter residents only Operate the Harrison Shelter in accordance with the Pet Friendly Shelter Model that allows pets, assistance animals and service animals
Require screening for 290 Sex Offenders and Open Felony Warrants as outlined in the Shelter Operations Plan attached to this Agreement as Exhibit “E” Operate and maintain the kitchen within the Harrison Shelter, which qualifies as a “Food Facility,” in accordance with all Riverside County Environmental Health Department standards, including but not limited to Riverside County Ordinance 492, as it may be amended from time to time, and the County’s Food Facility Operators Guide, as it may be amended from time to time.
Comply with City of Corona Shelter Operations Plan attached to this Agreement as Exhibit “E”.
Implement the follow Community Outreach & Engagement strategies to comply with City’s Good Neighbor Policy set forth in the Shelter Operations Plan, attached to this Agreement as Exhibit “E”:
o Facilitate community meetings with surrounding businesses prior to start of shelter programs
o Summarize business concerns and submit to City’s Representative for review and discussion
o Develop strategies to mitigate concerns
o Present mitigating strategies to the City of Corona and businesses o Maintain an open and ongoing community dialogue
Operational Standards
Consultant shall:
Operate a well maintained and well managed facility
Work with City to establish operating policies to define partnerships and roles of County, City, and other stakeholders
Establish clearly defined referral protocols from City Net, Corona PD, and City Project Manager
Maintain 24/7 phone contact
Develop and implement Neighborhood Patrol Strategies in accordance with the Shelter Operations Plan, attached to this Agreement as Exhibit “E” Collaborate with City Net and Corona PD HOPE Team to facilitate Neighborhood DocuSign Envelope ID: 5C63FB1B-3BA0-42EA-B14E-7332A0DFE851 DocuSign Envelope ID: 00FD3DA6-C20E-4FE1-8876-80991696BF52
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Homeless Outreach support to shelter
Implement and enforce Transportation and Parking Policies set forth in the Shelter Operations Plan, attached to this Agreement as Exhibit “E” including:
o Policy to address on street parking in compliance with no parking from 8 pm to 8 am (with exception of 10 available parking spaces in front on the shelter and the 11 parking spaces in the shelter parking lot)
o Policy to ensure that client vehicles remain operable with current registration and insurance
o Policy to collaborate with Security personnel and Corona PD for any potential nonshelter homeless who may park near the shelter or live in their cars near the shelter. For homeless neighbors in this situation, prioritize collaboration with City Net and Corona PD HOPE Team to conduct outreach, engagement, and connection to shelter and services
o Policy to collaborate with City to establish pick up and drop off locations for shuttle services to/from the shelter
Develop and implement strategies to support no walk-ins/no walk-outs or unauthorized drop-offs
Implement Client/Resident Rules and Guidelines in compliance with the Shelter Operations Plan
Implement a Private Security and Safety Plan in compliance with the Shelter Operations Plan
Collaborate with Corona Police Department and Corona Fire Department as may be needed for safety and medical emergencies
Develop and implement communication protocols to address concerns, complaints, and Critical Incident Reports to City’s Representative for altercations, deaths, injuries, damages to facility, 911 calls, and other critical issues Establish Public/Private partnerships to involve and engage businesses, residents, and the faith community to serve Corona homeless:
o Volunteer Opportunities
o Corporate Social Responsibility
o Donation Programs
Centro Medico Community Clinic
Centro Medico Community Clinic (CMCC) will occupy a portion of the West Wing of the Harrison Shelter/Navigation Center to provide medical, behavioral health, and oral care services for
o Shelter/Navigation Center clients/residents
o Pilot Transportation/Meal Program clients
o City’s Motel Emergency Shelter Program operated by City Net o Clients enrolled in City’s HOME Tenant-Based Rental Assistance Program o Residents of Permanent Supportive Housing Projects in the City of Corona City will enter into a separate lease agreement with CMCC Consultant will share the staff break room/lunchroom with CMCC staff Consultant shall work with the City’s Representative and CMCC to develop client service protocols and other operational processes that will be outlined in the lease agreement between the City and CMCC.
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Miscellaneous Shelter / Navigation Center Terms and Conditions Consultant shall:
Develop Release of Information / Intake Forms that facilitate information sharing and case conferencing between Consultant, City Net, City Homeless Solutions, County partners, and designated nonprofit partners. The goal of case conferencing will be to address challenging client cases that might need multiple partners to achieve crisis stabilization and permanent housing placement
Work with the City to identify a community partner to touch up the existing mural in the shelter’s dining room area and to paint a new mural in the Success Center Room. If needed and with the approval of the City’s Representative, Consultant may use a portion of the 10% Contingency to pay for the mural costs
Work with the City to finalize a list of shelter names that were submitted by the community for presentation to City Council to select an official name for the Harrison Shelter/Navigation Center
Collaborate with City to organize Grand Opening Ceremonies o VIPs/Elected Officials Ceremony
o Community/Public Ceremony
Collaborate with the City to apply for grants to expand or enhance shelter, services, and housing programs connected to the Services provided under this Agreement. Ensure that grant applications focus services and resources to support homeless residents with documentable ties to the City of Corona
Separate from the storage locker program for shelter guests, establish an amnesty locker program for non-shelter guests that complies with the following:
o Ensure that Amnesty Lockers are secured with locks and managed by Consultant so that shelter guests cannot access them until exit from the facility o Provide 24/7 security to prevent theft of contents of Amnesty Lockers Target Goals
With FY 2023 funding, Consultant shall complete the following:
Collaborate with City Net to facilitate approximately 50 exits from the streets of Corona to the Shelter/Navigation Center
Ramp up program to provide approximately 5,000 – 7,000 shelter bed nights through the term of this Agreement
Complete approximately 20-30 housing placements for shelter residents by connecting them to City’s PSH and TBRA Housing Program
With FY 2024 funding, Consultant shall complete the following:
Collaborate with City Net and Corona PD to facilitate approximately 75 exits from the streets of Corona to the Shelter/Navigation Center.
Provide approximately 13,140 shelter bed nights.
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