Agenda, first session — Fairfield City Council, October 21, 2025 (part 2 of 6)

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Window Name Product Unit Price Qty Total
Fourth Floor SOLAR & ROLLER SHADES
Signature Series ; Product: SIGNATURE SERIES ROLLER/SOLAR SHADES, Color: SS SIMPLICITY WEAVE 1% MACCHIATO (97907), Where will the shade be installed?: ANY OTHER STATE, Mount:

INSIDE MOUNT, Lift Position: RIGHT LIFT, Control Type: CONTINUOUS LOOP R SERIES, Continuous Loop Type: METAL CHAIN, Special Chain Loop Length: 0, Sill Height: 0, Fifteen Channel SHC Remote Qty: 0, Five Channel SHC Remote Qty: 0, Hem Bar Type: FABRIC WRAPPED HEM BAR, Hold Down Brackets: NO HOLD DOWN BRACKETS, Valance Type: 3" ROUND MD FAB WRP CASSETTE, Valance Returns: NO VALANCE RETURNS,
$21,064.00 1 $21,064.00
Notes
Terms & Conditions
General: You acknowledge you have the legal capacity to enter into this agreement and that its terms and conditions are subject to review and approval by Budget Blinds who may cancel this agreement refunding any down payment. Budget Blinds reserves the right to cancel the agreement should Budget Blinds experience unforeseen circumstances that result in additional supply costs, including increases in materials, gasoline, transportation, or labor costs. Further, Budget Blinds reserves the right to withdraw from the agreement in whole or in part at any time (whether before or after commencing work on the premises) it comes to the conclusion that the structure of proper or the land is unsuitable for Budget Blinds' techniques or that safe access to any part of the structure or land is not possible using equipment normally employed by Budget Blinds. In the event work cannot be performed in accordance with local codes or ordinances, any payment for merchandise and/or labor made hereunder shall be refunded and this agreement shall be null and void and of no effect. Installation: You agree to pay to Budget Blinds the amount specified herein which will cover the price of said merchandise and the installation. This agreement, including the specification, may not be altered or modified except by written agreement between the parties hereto and oral understanding and agreements shall not be binding unless set forth herein. Any changes made by you in these specifications necessitating additional merchandise or labor shall not be included or covered by this agreement but shall be provided for under separate and additional orders from you via a written change order. In the event a condition arises that Budget Blinds was not aware at the time it made its visual inspection of your premises, Budget Blinds reserves the right to adjust its price in order to reasonably perform its work in accordance with the plans and specifications. Such adjustments shall be fully discussed with you and shall not include those conditions that should have been deleted upon a reasonable visual inspection of your premises. Such adjustments shall be billed on a time and materials basis set forth in a written contract update signed by you and the Budget Blinds authorized contractor. Work will be substantially completed within 90 days hereafter unless a different estimated completion date in shown herein. You understand this is only an estimated date and you will be contacted prior to this date to schedule the actual installation date. Failure by Budget Blinds without lawful excuse to substantially commence work within 20 days from the approximate date shown on the reverse is a violation of the Contractors License Law.

Notice of Cancellation: You may cancel this transaction, without any penalty or obligation, within three business days from the date of purchase. If you cancel, any property traded in, any payments made by you under the contract of sale, and any negotiable instrument executed by you will be returned within ten business days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk. If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract. To cancel this transaction, mail, fax, email, or deliver a signed and dated copy of this cancellation notice or any other written notice to Budget Blinds at 57 Commerce Place Suite B, Vacaville, CA 95687 no later than midnight of the third business day from the date of your purchase.

Signatures
Bill to Address
Fairfield City Hall / Jeremy
Neihouse
1000 WEBSTER ST
FAIRFIELD, CA 945334836
Cell : *(707) 7708041
Email :

Sidemark : Fairfield City Hall
PO# :

Installation Address
Fairfield City Hall / Jeremy Neihouse
1000 WEBSTER ST
FAIRFIELD, CA 945334836
Taxes are estimated. All Taxes will be calculated and applied at the time the order is placed.

Taxes are estimated. All taxes will be calculated and applied at the time the order is placed.

Acceptance of Proposal: Orders may not be canceled after the 3day buyers' remorse, and delivery date can only be estimated. There will be no partial or full refunds given for any delay or inconvenience caused by matters beyond our control. A deposit of 50% is due at sale. Customer is responsible for choice of product, style, color, options and controls. Customer has verified that all selected options or upgrades have been included in the above specifications. All products are custommade. Once ordered, product cannot be returned or exchanged. 18 months free inhome service guarantee, excluding misuse or abuse. After 18 months, a trip charge will be applied. Any warranties do not cover trip charges or labor charges for removal or installation. All sales are final. The undersigned agrees to all the above.

QUOTE IS VALID FOR 30 DAYS.

Product Subtotal: $21,064.00
Additional Charges: $0.00
Quote Subtotal: $21,064.00
Est Tax/Tax: $1,711.45
Total: $22,775.45
Signature Date
Sales Rep Date
Quote
Document
Quote #: 1947 09/12/2025
Designer: Alix Parkhurst
Account Name: Fairfield City Hall / Jeremy
Neihouse
Budget Blinds of Solano County 911005
57 COMMERCE PL
Suite D
VACAVILLE, CA 956874179
Phone:

Email: [email protected]
Web Site: https://www.budgetblinds.com/fairfield/
Blinds • Shutters • Shades • Drapes • Home Automation
Independently owned and operated franchise Printed: 09/12/2025

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Signatures
Bill to Address
Fairfield City Hall / Jeremy
Neihouse
1000 WEBSTER ST
FAIRFIELD, CA 945334836
Cell : *(707) 7708041
Email :

Sidemark : Fairfield City Hall
PO# :

Installation Address
Fairfield City Hall / Jeremy Neihouse
1000 WEBSTER ST
FAIRFIELD, CA 945334836
Taxes are estimated. All Taxes will be calculated and applied at the time the order is placed.

Taxes are estimated. All taxes will be calculated and applied at the time the order is placed.

QUOTE IS VALID FOR 30 DAYS.

Email: [email protected]
Web Site: https://www.budgetblinds.com/fairfield/
Blinds • Shutters • Shades • Drapes • Home Automation
Independently owned and operated franchise Printed: 09/12/2025

Page 3 of 4 ends

Page 118 of 1000 ends

Signatures
Bill to Address
Fairfield City Hall / Jeremy
Neihouse
1000 WEBSTER ST
FAIRFIELD, CA 945334836
Cell : *(707) 7708041
Email :

Sidemark : Fairfield City Hall
PO# :

Installation Address
Fairfield City Hall / Jeremy Neihouse
1000 WEBSTER ST
FAIRFIELD, CA 945334836
Taxes are estimated. All Taxes will be calculated and applied at the time the order is placed.

Taxes are estimated. All taxes will be calculated and applied at the time the order is placed.

QUOTE IS VALID FOR 30 DAYS.

Email: [email protected]
Web Site: https://www.budgetblinds.com/fairfield/
Blinds • Shutters • Shades • Drapes • Home Automation
Independently owned and operated franchise Printed: 09/12/2025

Page 4 of 4 ends

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Rev. 01/09/2025
EXHIBIT “B”

PAYMENT

1) The total contract price for services rendered by CONTRACTOR under this Agreement shall not exceed $78,048.80.
2) Payment shall be made to CONTRACTOR based on monthly progress billings and final invoice.

Final invoice to be submitted on completion of scope of work set forth in Exhibit “A”. 3) Any additional meetings or work required beyond that set forth in Exhibit “A” shall be mutually agreed to by the CITY and CONTRACTOR, and shall be billed on a time and materials basis to the City of Fairfield.

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Rev. 01/09/2025
EXHIBIT “C”

GENERAL PROVISIONS
1) INDEPENDENT CONTRACTOR. At all times during the term of this Agreement, CONTRACTOR shall be an independent Contractor and shall not be an employee of CITY. CITY shall have the right to control CONTRACTOR only insofar as the results of CONTRACTOR's services rendered pursuant to this Agreement; however, CITY shall not have the right to control the means by which CONTRACTOR accomplishes services rendered pursuant to this Agreement. 2) LICENSES; PERMITS; ETC. CONTRACTOR represents and warrants to CITY that CONTRACTOR has all licenses, permits, qualifications, and approvals of whatsoever nature which are legally required for CONTRACTOR to practice CONTRACTOR's profession. CONTRACTOR represents and warrants to CITY that CONTRACTOR shall, at its sole cost and expense, keep in effect at all times during the term of this Agreement, any licenses, permits, and approvals which are legally required for CONTRACTOR to practice his profession. 3) TIME. CONTRACTOR shall devote such services pursuant to this Agreement as may be reasonably necessary for satisfactory performance of CONTRACTOR's obligations pursuant to this Agreement. CONTRACTOR shall adhere to the Schedule of Activities as described in their Executive Summary.
4) CONTRACTOR NOT AN AGENT. Except as CITY may specify in writing, CONTRACTOR shall have no authority, express or implied, to act on behalf of CITY in any capacity whatsoever as an agent. CONTRACTOR shall have no authority, express or implied, pursuant to this Agreement, to bind CITY to any obligation whatsoever.
5) ASSIGNMENT PROHIBITED. No party to this Agreement may assign any right or obligation pursuant to this Agreement. Any attempted or purported assignment of any right or obligation pursuant to this Agreement shall be void and of no effect. 6) PERSONNEL. CONTRACTOR shall assign only competent personnel to perform services pursuant to this Agreement. In the event that CITY, in its sole discretion, at anytime during the term of this Agreement, desires the removal of any person or persons assigned by CONTRACTOR to perform services pursuant to this Agreement, CONTRACTOR shall remove any such person immediately upon receiving notice from CITY of the desire of CITY for the removal of such person or persons.
7) STANDARD OF PERFORMANCE. CONTRACTOR shall perform all services required pursuant to this Agreement. Services shall be performed in the manner and according to the standards observed by a competent practitioner of the profession in which CONTRACTOR is engaged in the geographical area in which CONTRACTOR practices his profession. All products which CONTRACTOR delivers to CITY pursuant to this Agreement shall be prepared in a workmanlike manner, and conform to the standards of quality normally observed by a person practicing in CONTRACTOR's profession. CITY shall be the sole judge as to whether the product of the CONTRACTOR is satisfactory.

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8) CANCELLATION OF AGREEMENT. This Agreement may be canceled at any time by the CITY at its discretion upon written notification to CONTRACTOR. CONTRACTOR is entitled to receive full payment for all services performed and all costs incurred up to and including the date of receipt of written notice to cease work on the project. CONTRACTOR shall be entitled to no further compensation for work performed after the date of receipt of written notice to cease work. All completed and incomplete products up to the date of receipt of written notice to cease work shall become the property of CITY.
9) PRODUCTS OF CONSULTING. All products of the CONTRACTOR created under this Agreement shall be the property of the CITY.
10) INDEMNIFY AND HOLD HARMLESS. CONTRACTOR shall indemnify, defend, and hold harmless the CITY, its officers, agents, employees and volunteers from all claims, suits, or actions of every name, kind and description, brought forth on account of injuries to or death of any person or damage to property arising from or connected with the willful misconduct, negligent acts, errors or omissions, ultra- hazardous activities, activities giving rise to strict liability, or defects in design by CONTRACTOR or any person d irectly or indirectly employed by or acting as agent for CONTRACTOR in the performance of this Agreement, including the concurrent or successive passive negligence of the CITY, its officers, agents, employees or volunteers.

It is understood that the duty of CONTRACTOR to indemnify and hold harmless includes the duty to defend as set forth in Section 2778 of the California Civil Code.

Acceptance of insurance certificates and endorsements required under this Agreement does not relieve CONTRACTOR from liability under this indemnification and hold harmless clause. This indemnification and hold harmless clause shall apply whether or not such insurance policies are determined to be applicable to any such damages or claims for damages. 11) PROHIBITED INTERESTS. No employee of the CITY shall have any direct financial interest in this agreement. This agreement shall be voidable at the option of the CITY if this provision is violated.
12) LOCAL EMPLOYMENT POLICY . The CITY desires wherever possible, to hire qualified local residents to work on city projects. Local resident is defined as a person who resides in Solano County. The CITY encourages an active affirmative action program on the part of its contractors, consultants and developers. When local projects require, subcontractors, contractors, consultants and developers will solicit proposals from qualified local firms where possible.

As a way of responding to the provisions of the Davis-Bacon Act and this program, contractor, consultants, and developers will be asked, to provide no more frequently than monthly, a report which lists the employee's name, job class, hours worked, salary paid, city of residence, and ethnic origin.
13) CONTRACTOR NOT A PUBLIC OFFICIAL. CONTRACTOR is not a "public official" for purposes of Government Code §§ 87200 et seq. CONTRACTOR conducts research and arrives at his or her conclusions, advice, recommendation, or counsel independent of the control and direction

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of the CITY or any CITY official, other than normal contract monitoring. In addition, CONTRACTOR possesses no authority with respect to any CITY decision beyond these conclusions, advice, recommendation, or counsel.
14) EMPLOYMENT DEVELOPMENT DEPARTMENT REPORTING REQUIREMENTS . When the CITY executes an agreement for or makes payment to CONTRACTOR in the amount of $600 (six hundred dollars) or more in any one calendar year, CONTRACTOR shall provide the following information to CITY to comply with Employment Development Departm ent (EDD) reporting requirements:
a) Whether CONTRACTOR is doing business as a sole proprietorship, partnership, limited liability partnership, corporation, limited liability corporation, non -profit corporation or other form of organization.
b) If CONTRACTOR is doing business as a sole proprietorship, CONTRACTOR shall provide the full name, address and social security number or federal tax identification number of the sole proprietor.
c) If CONTRACTOR is doing business as other than a sole proprietorship, CONTRACTOR shall provide CONTRACTOR’s federal tax identification number. 15) LABOR AND WAGE CODE GUIDELINES. Attention is directed to Section 1777.5 of the Labor Code as it applies to Apprenticeship Standards.

The general prevailing wage rates for each craft, classification, or type of workman shall be determined by the Director of Industrial Relations (available online at http://www.dir.ca.gov/dlsr/PWD/index.html - select the appropriate wage decision and then collect the wage decisions for Statewide, Northern California and Solano County). A copy of these wage rate determination are kept on file are available for review at the Office of the City Engineer located at 1000 Webster Street.

In accordance with the provisions of Section 1860 of the California labor Code, attention is directed to the requirement that in accordance with the provisions of Section 3700 of the California Labor Code, every contactor will be required to secure the payment of compensation of his or her employees.

Attention is directed to the Federal Minimum wage rate requirements. If there is a difference between the minimum wage rates predetermined by the Secretary of Labor and the general prevailing wage rates determined by the Director of the California Department of Industrial relations for similar classifications of labor, the Contractor and subcontractors shall pay not less than the higher wage rates. The Department will not accept lower State wage rates not specifically included in the Federal minimum wage determinations. Where Federal wage determinations do not contain the State wage rate determination otherwise available for use by the Contractor and subcontractors, the Contractor and subcontractors shall pay not less than the Federal minimum wage rates, which most closely approximates the duties of the employees in question.

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EXHIBIT “D”

INSURANCE REQUIREMENTS
CONSULTANT shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder by the CONSULTANT, its agents, representatives, or employees. 1) MINIMUM SCOPE AND LIMITS OF INSURANCE
a) Commercial General Liability coverage (occurrence Form CG 00 01) with minimum limits of $1,000,000 per occurrence for bodily injury, personal injury, products and completed operations, and property damage. If Commercial General Liability or other form wit h a general aggregate limit is used, either the general aggregate limit shall apply separately to this project/location or the general aggregate limit shall be twice the required occurrence limit.
b) Automobile Liability coverage (Form CA 00 01 with Code 1 – any auto) with minimum limits of $1,000,000 per accident for bodily injury and property damage. c) Workers’ Compensation insurance as required by the State of California and Employers’ Liability insurance, each in the amount of $1,000,000 per accident for bodily injury or disease. 2) INDUSTRY SPECIFIC COVERAGES
If checked below, the following insurance is also required.

Professional Liability Insurance / Errors and Omissions Liability in the minimum amount of $1,000,000 per occurrence.

Pollution Liability Insurance in the minimum amount of $1,000,000 per occurrence Garage Keepers Insurance in the minimum amount of $1,000,000 per occurrence Fidelity / Crime / Dishonesty Bond in the minimum amount of $____________ MCS-90 Endorsement to Business Automobile insurance for transportation of hazardous materials and pollutants
Builder’s Risk / Course of Construction Insurance in the minimum amount of $__________.

3) INSURANCE PROVISIONS
a) DEDUCTIBLES AND SELF-INSURED RETENTIONS. Any deductibles or self-insured retentions must be declared to and approved by the CITY. At the option of the CITY, either the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects the CITY, its officers, officials, employees and volunteers; or the CONSULTANT shall procure a bond guaranteeing payment of losses and related investigations, claim administration and defense expenses. b) The general and automobile liability policies (and if applicable, pollution liability, garage keepers liability and builder’s risk policies) are to contain, or be endorsed to contain, the following provisions:
i) The CITY, its officers, officials, employees and volunteers are to be covered as insureds as

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respects: liability arising out of work or operations performed by or on behalf of the CONSULTANT; products and completed operations of the CONSULTANT; premises owned, occupied or used by the CONSULTANT; and automobiles owned, leased, hired or borrowed by the CONSULTANT. The coverage shall contain no special limitations on the scope of protection afforded to the CITY, its officers, officials, employees or volunteers. ii) For any claims related to this project, the CONSULTANT’S insurance coverage shall be primary insurance as respects the CITY, its officers, officials, employees and volunteers. Any insurance or self-insured maintained by the CITY, its officers, officials, employees or volunteers shall be in excess of the CONSULTANT’S insurance and shall not contribute with it. iii) Any failure to comply with reporting or other provisions of the policies including breaches of warranties shall not affect coverage provided to the CITY, its officers, officials, employees or volunteers.
iv) The CONSULTANT’S insurance shall apply separately to each insured against whom claim is made or suit is brought, except with respect to the limits of the insurer’s liability. v) Each insurance policy required by this clause shall be endorsed to state that coverage shall not be suspended, voided, canceled by either party, reduced in coverage or in limits except after thirty (30) days’ prior written notice by certified mail, return receipt requested, has been given to the CITY.
vi) The policy limits of coverage shall be made available to the full limits of the policy. The minimum limits stated above shall not serve to reduce the CONSULTANT’S policy limits of coverage.

Therefore, the requirements for coverage and limits shall be (1) the minimum coverage and limits specified in this agreement, or (2) the broader coverage and maximum limits of coverage of any insurance policy or proceeds available to the named insured, whichever is greater. c) ACCEPTABILITY OF INSURER. Insurance is to be placed with insurers with a current A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the CITY.

VERIFICATION OF COVERAGE. CONSULTANT shall furnish the CITY with original endorsements effecting coverage required by this Exhibit D. The endorsements are to be signed by a person authorized by that insurer to bind coverage on its behalf; on forms equivalent to CG 20 10 11 85, subject to CITY approval; and submitted electronically via email at [email protected]. All insurance certificates and endorsements are to be received and approved by the CITY before work commences. At the request of the CITY, CONSULTANT shall provide complete, certified copies of all required insurance policies, including endorsements affecting the coverage required by these specifications. d) SUB-CONTRACTORS. CONSULTANT shall require all subcontractors to procure and maintain insurance policies subject to the requirements of Exhibit D. Failure of CONSULTANT to verify existence of sub- contractor’s insurance shall not relieve CONSULTANT from any claim arising from sub-contractors work on behalf of CONSULTANT.

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CONTRACTOR SERVICES AGREEMENT

CITY HALL FLOORING 2025

THIS AGREEMENT is made at Fairfield, California, as of ____________, 2025, by and between the City of Fairfield, a municipal corporation (“CITY") and All County Flooring ("CONTRACTOR"), who agree as follows:

1) SERVICES. Subject to the terms and conditions set forth in this Agreement, CONTRACTOR shall provide to the CITY the services described in Exhibit “A,” which consists of the proposal submitted by CONTRACTOR. CONTRACTOR shall provide said services at the time, place, and in the manner specified in Exhibit “A.”

2) PAYMENT. CITY shall pay CONTRACTOR for services rendered pursuant to this Agreement at the times and in the manner set forth in Exhibit “B.” The payments specified in Exhibit “B” shall be the only payments to be made to CONTRACTOR for services rendered pursuant to this Agreement. CONTRACTOR shall submit all billings for said services to the CITY in the manner specified in Exhibit “B.”

3) FACILITIES AND EQUIPMENT . CONTRACTOR shall, at its sole cost and expense, furnish all facilities and equipment which may be required for furnishing services pursuant to this Agreement.

4) GENERAL PROVISIONS . The general provisions set forth in the City of Fairfield Standard Specifications and Details, latest edition and Exhibit “C” are part of this Agreement. In the event of any inconsistency between said general provisions and any other terms or conditions of this Agreement, the provisions set forth in Exhibit “C” shall control.

5) INSURANCE REQUIREMENTS. The insurance requirements set forth in Exhibit “D” are part of this Agreement. In the event of any inconsistency between said general provisions and any other terms or conditions of this Agreement, the requirements set forth in Exhibit “D” shall control.

6) BUSINESS LICENSE. The CONSULTANT shall obtain and keep current a business license for work within the City of Fairfield pursuant to Chapter 10B of the Fairfield City Code, with respect to the gross receipts received pursuant to this Agreement. No payments shall be made to any SERVICE PROVIDER until such business license has been obtained, and all fees paid therefore, by the CONSULTANT. Business license applications and information may be obtained from the Community Development Department, Fairfield City Hall, 1000 Webster Street, Fairfield, CA 94533-4883, (707-428-7509) and online at www.fairfield.ca.gov/biz

7) EXHIBITS. All exhibits referred to herein are attached hereto and are by this reference incorporated herein.

8) TERM. This agreement shall be in effect through September 30, 2026.

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ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229FAX: (866) 321-2909
Ca.Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
DATE:

PROJECT:

SITE LOCATION:

CELL:

QTY UNIT UNIT PRICE EXTENSION

ACF - FLOOR COVERING PROPOSAL
Work to be performed during daytime labor hours. 6am - 7am start time.

Elevator to be used.

Please see floor diagram for room areas. Includes kitchen/break room.

MATERIALS
Moisture Testing not needed for materials installed
662 sq yds Furnish $35.25 23,335.50$
405 sq ft. Furnish EVENT LVT (Kitchen, Break Rm Area) $4.15 1,680.75$ 2 ea Furnish Tarkett C-36 Prime r $63.68 127.36$
1 ea Furnish Tarkett C-XL Seam Weld $20.96 20.96$
1,000 lin ft Furnish 6" rubber base color: black with toe $2.30 2,300.00$ 405 sq ft. LVT Floor Preparation for resilient - cementious underlayment, smooth surface $3.00 1,215.00$ 5,958 sq. ft. Subfloor prep Materials Uzin prep $0.50 2,979.00$ 662 sq yds Cal. Carpet Stewardship Broadloom Chg. $1.10 728.20$ 1 ea Floor protection of existing flooring - Ramboard or equal $275.00 275.00$ LABOR
662 sq yds Remove and dispose of existin g carpet: double stick and adhesive $26.11 17,284.82$ 5,958 sq ft. Install Floor Prime r $0.75 4,468.50$
662 sq yds Floorin g Disposal $1.00 662.00$
1,000 lin ft Removal and Disposal of Cove Wall Base $0.88 880.00$ 662 sq yds Installation of Powerbond RS 6' ft goods $15.00 9,930.00$ 405 sq ft. Install LV T $5.71 2,312.55$
5,958 sq ft Subfloor Prep Labor (Skim Coat) substrate $1.12 6,672.96$ 1,000 lin ft Install 6" rubber base $4.75 4,750.00$
Proposal Qualifications and Notes:

1. Freight charges are included in price unless specifically noted above. SUBTOTAL 79,622.60$

2. Terms are net 30. TAXABLE SUBTOTAL 32,661.77$

3. The prices listed on this proposal are valid for a period of 1 month. SALES TAX RATE 8.375%

4. If this proposal is accepted, please submit a signed purchase order. SALES TAX 2,735.42$

5. BOND 2,400.00$

6. TOTAL PRICE 84,758.02$

7. 8.

TELEPHONE:

Carl Hancock
COMPANY: City of Fairfield 2nd Floor, City Hall
CUSTOMER: Peter Peirce 9/2/2025
ADDRESS: 1000 Webster 1000 Webster
TELEPHONE: (707) 372-0687 SITE CONTACT: Peter Peirce Fairfield, CA Tarket Powerbond, RS Style: Edifice Color: Towe r

DESCRIPTION
PROPOSAL #: EB25-703
Site HVAC must be running and the room must be acclimated between 65 - 75 degrees for installation pe specifications. Client is responsible to have room acclimated before ACF is mobilized to site for installation.

Exclusions:

Furniture and equipment moving, toilet removal, wall repair, borders and inlays, joint repair,crack filler, moisture testing & treatment system (if required based on test results), non-standard working hours, temporary heat and power, and asbestos removal.

SUBMITTED BY 707.280.4100
Payment or performance bonds are not incl uded in price unless specifically noted.

Unless itemized on this proposal, All County Flooring, Inc. is not responsible for moisture testing or treatment of concrete vapor emissions and alkalinity.

All County Flooring, Inc. is not responsible for substrate failures (such as alkalinity and moisture) after the flooring instal lation is complete. This includes area where crack and joint filler is applied.

If existing flooring is to be removed, our price would include standard prep (vacuum, skim coat floor areas). Any floor patch required from removal of existing floor is not included in price. Our price does not include removal of asbestos tiles or adhe sive below existing flooring, under any site conditions. Note: Exclusions.

PROPOSAL

OMINA CONTRACT NMO
Expires: 4/14/2027 AGREEMENT 2020002143
TARKETT Alliance #: 20028900
Material pricing through 12/01/2025
Exhibit A

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ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229FAX: (866) 321-2909
Ca.Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
PROJECT: Date:

1. 2.

3. 4.

5. 6.

7. 8.

9. 10.

11. 12.

13. 14.

15. 16.

17. TERMS AND CONDITIONS
2nd Floor, City Hall 02-Sep-25
Delays. All County Flooring is not responsible for delays caused by delivery of materials, weather, or other conditions beyond our control.

When accepted by the owner, or owners representative (OWNER) All County Flooring will furnish material specified in accordance with Proposal details.

No extra or change-order work shall be performed without prior written authorization of the OWNER. All accepted change order documents shall be incorporated in, and become part of the original proposal and these terms and conditions
Execution of work. This contract is based on being completed during normal working hours (7AM to 3:30PM). Evening, Weekend, Holiday and Overtime hours will be added to the cost of this proposal unless expressley included in the original proposal project scope.

Unless specified in the written project scope, this does not include cleaning of debris left by previous building trades and structural repairs to subfloors, underlayments or walls Furniture moving if specified does not include handling of OWNER'S or building occupants personal items or work items. Computers and electronic equipment will be disconnected / re-connected by OWNER. Shelving or other furnishin
gs anchored to the structure will be left in place and installed up to. Open shelvin g, laden with heavy objects may not be able to be moved.

Owner will provide clear and continous access to the job site for the entire time work is scheduled. OWNER'S electricity, toilet and water are to be made available to All County Floorings use during the process of the work at no cost to All County Flooring. OWNER agrees to provide secure storage for all materials delivered to the job site.

This contract is based on the use of existing access to the contract area. All County Flooring will use normal care and procedure in moving material through finished area.
"Standard prep" means (minimal scraping of substrate, skim coat of small uneven areas, fill small holes or indentions if needed). Any old floor patch (Fixall/Vitex) required to be removed from existing floor is not included as well as any unseen sheet vinyl or tiles below existing carpet, asbestos or otherwise.

All County Flooring will furnish all necessary licenses and insurance required for our trade.

Payment Terms. Unless otherwise stated, progress and final payments are due 30 days from invoice.

In event of none payment for all or part of the amount due for services rendered, All County Flooring shall be entilted to recover from OWNER all reasonable attorney's fees and cost of collection and suit incurred.

All labor and materials provided by All County Flooring for work covered by this proposal is guaranteed against defects for a period of one (1) year from substantial completion unless otherwise stated. No guarantee will be given for pre-existing subfloor conditions, ond/or cracking, crazing, discoloration, adhesive failure or other damage to new flooring due to building movement, subfloor failure, excessive moisture or alkali in concrete subfloor, or damage thru im
poper maintenance, misuse or accident.

Manufacture's warranties and maintenance information will be provided following receipt of final payment. No warranty of any kind shall apply if final payment is not received in accordance with the terms of the contract.

All work will be preformed in accordance to standard building practices and standards for the particular trade involved in this local area, "Zero defect" work is not implied by any warranty involved or promised.

This entire proposal and notice to proceed MUST be included in and become part of the master contract between All County Flooring and project OWNER / General Contractor or agent This agreement constitutes the entire understanding between the parties hereto and no collateral agreement shall be binding unless in writing.

NOTICE TO

PROCEED

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ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229FAX: (866) 321-2909
Ca.Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
PROJECT: Date:

CONDITION YOUR SITE AND TEST for Wood & Concrete Subfloors •
•
•
•
• Slab Temperature: should be between 65°F and 80°F.
• Humidity: The installation site's ambient relative humidity must not exceed 65%. •
•
•
• Do not be
gin the installation if an unacceptable moisture level is detected. •
•
•
•
•
•
Temperature: Flooring should only be installed in temperature controlled enviroments. It is necessary to maintain a constant temp. before, during, and after installation. Therefore, the permanent or temporary HVAC system must be in operation before the installation of flooring. Portable heatersare not recommended as they may not heat the room and subfloor sufficiently, Kerosene heaters should never be used.

TERMS AND CONDITIONS
2nd Floor, City Hall 02-Sep-25
A proper installation depends on proper site conditions. The following conditions Must be maintained for 48 hours prior to, during and after installation:

The building envelope must be sealed and weather tight (walls, roofing, windows, doorways etc.) HVAC System: Must be operational maintaining the following conditions.

All concrete subfloors must be tested for moisture and pH Moisture: Conduct relative humidity moisture tests with in situ probes, Results must be below 75% (ASTM- F2170), or Anhydrous Calcium Chloride test must be below 5.0 lbs. per 1000 SF per 24 hours (ASTM-F1869) Alkalinity / pH Testing: Concrete floors shall be tested for pH prior to the installation of resilient floorin g. Levels of pH shall not exceed the written recommendations of the resilient flooring manufacture or the adhesive manufacture, or both.

All subfloors must be permanently dry, clean, smooth and structually sound. The surface must be free of all dust, loose particles, solvents, paint, grease, oil, wax, akali, sanding/curing compounds, old adhesive residue, and any other foreign material, which could affect the adhesive bond to the substrate. Permanent and non-permanent markers, pens, crayons, paint or similar marking tools used to mark the substrate as it will cause migratory staining. All substrate contaminates must be mechanically removed prior to the installation of the floorin
g material.

All Traffic must remain off finished floors for 24 hours before light traffic, 48 hours before light rolling loads, and 72 hours before heavy loads are allowed.

WOOD SUBFLOOR SPECIFIC'S
Wood subfloors must be double layer construction with a minimum total thickness of 1". The subfloor must be rigid, Free from movement, and have at least 18" of well-ventilated air s pace below.

Wood subfloors must not exceed 8% moisture content when tested with a Delmhorst Moisture tester.

Crawl spaces shall be insulated and protected by a Vapor Barrier.

Do not install over particle board, chip board, OSB, Masonite, or Luan type panels unless specifically warranteed by the manufacture for use as an underlayment This signature serves as a notice to proceed, and an agreement with All County Flooring to perform the work based on the project scope, exclusions, terms, and pricing noted on the aforementioned proposal.

OWNER OR AGENT SIGNATURE OF OWNER OR AGENT PRINTED NAME DATE ACCEPTED All County Flooring, Inc. guarantees premium quality flooring products and installation by manufacturer-certified and trained installers. Our field technicians will continue to assist your client with follow-up maintenance and warranty support. All County Flooring will gladly supply extensive project references on request. We thank you for the opportunity to present this proposal.

NOTICE TO

PROCEED

Page 130 of 1000 ends

ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229 FAX: (866) 321-2909
CA Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
PROJECT: Date:

AREA'S INCLUDED

DIAGRAM

Page 131 of 1000 ends

ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229FAX: (866) 321-2909
Ca.Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
DATE:

PROJECT:

SITE LOCATION:

CELL:

QTY UNIT UNIT PRICE EXTENSION

ACF - FLOOR COVERING PROPOSAL
LVT (Luxury Vinyl Tile) to be installed in the BLUE ROOM MATERIALS Moisture Testing not needed for materials installed 900 sq. ft. 30 mIl Wear Layer Tarkett LVT - Style: Event Color: TBD - Plank or Tile $4.15 3,735.00$ 114 lin ft Furnish 6" rubber base color: black with toe $2.30 262.20$ 864 sq. ft. Subfloor prep Materials Uzin prep $0.45 388.80$ 864 sq ft. LVT Floor Preparation for resilient - cementious underlayment, smooth surface $2.82 2,436.48$ LABOR
100 sq yds Remove and dispose of existin g carpet: double stick and adhesive $26.11 2,611.00$ 900 sq ft. Install Floor Prime r $0.75 675.00$
100 sq yds Floorin g Disposal $1.00 100.00$
114 lin ft Removal and Disposal of Cove Wall Base $0.88 100.32$ 864 sq ft. LVT Floor Preparation Installation - cementitious underlayment smooth surface $3.00 2,592.00$ 864 sq ft. Installation - LVT (Luxury Vinyl Plank or Tile) with Rollsmart Adhesive $5.71 4,933.44$ 864 sq ft Subfloor Prep Labor (Skim Coat) substrate $1.12 967.68$ 114 lin ft Install 6" rubber base $4.75 541.50$
Proposal Qualifications and Notes:

1. Freight charges are included in price unless specifically noted above. SUBTOTAL 19,609.34$

2. Terms are net 30. TAXABLE SUBTOTAL 6,942.48$

3. The prices listed on this proposal are valid for a period of 1 month. SALES TAX RATE 8.375%

4. If this proposal is accepted, please submit a signed purchase order. SALES TAX 581.43$

5. BOND 625.00$

6. TOTAL PRICE 20,815.77$

7. 8.

TELEPHONE:

Carl Hancock
LVT Install to combined with the Floor Project of TWO phases. Work to be performed during daytime labor hours. 6am - 7am start time.

Payment or performance bonds are not incl uded in price unless specifically noted.

Unless itemized on this proposal, All County Flooring, Inc. is not responsible for moisture testing or treatment of concrete vapor emissions and alkalinity.

SUBMITTED BY 707.280.4100
Site HVAC must be running and the room must be acclimated between 65 - 75 degrees for installation pe specifications. Client is responsible to have room acclimated before ACF is mobilized to site for installation.

Exclusions:

DESCRIPTION
PROPOSAL #: EB25-687
ADDRESS: 1000 Webster 1000 Webster
TELEPHONE: (707) 372-0687 SITE CONTACT: Fairfield, C A
CUSTOMER: Peter Peirce 8/22/2025
COMPANY: City of Fairfield 3rd Floor, City Hall

PROPOSAL

ALL COUNTY FLOORING
UC CONTRACT AGREEMENT 2020002143
SCHEDULE #: 001225-MAY2019

Page 132 of 1000 ends

ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229FAX: (866) 321-2909
Ca.Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
PROJECT: Date:

1. 2.

3. 4.

5. 6.

7. 8.

9. 10.

11. 12.

13. 14.

15. 16.

17. All labor and materials provided by All County Flooring for work covered by this proposal is guaranteed against defects for a period of one (1) year from substantial completion unless otherwise stated. No guarantee will be given for pre-existing subfloor conditions, ond/or cracking, crazing, discoloration, adhesive failure or other damage to new flooring due to building movement, subfloor failure, excessive moisture or alkali in concrete subfloor, or damage thru im
poper maintenance, misuse or accident.

All County Flooring will furnish all necessary licenses and insurance required for our trade.

Payment Terms. Unless otherwise stated, progress and final payments are due 30 days from invoice.

Delays. All County Flooring is not responsible for delays caused by delivery of materials, weather, or other conditions beyond our control.

When accepted by the owner, or owners representative (OWNER) All County Flooring will furnish material specified in accordance with Proposal details.

TERMS AND CONDITIONS
3rd Floor, City Hall 22-Aug-25

NOTICE TO

PROCEED

Page 133 of 1000 ends

ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229FAX: (866) 321-2909
Ca.Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
PROJECT: Date:

OWNER OR AGENT

SIGNATURE OF OWNER OR AGENT PRINTED NAME DATE ACCEPTED All County Flooring, Inc. guarantees premium quality flooring products and installation by manufacturer-certified and trained installers. Our field technicians will continue to assist your client with follow-up maintenance and warranty support. All County Flooring will gladly supply extensive project references on request. We thank you for the opportunity to present this proposal.

Wood subfloors must be double layer construction with a minimum total thickness of 1". The subfloor must be ri
gid, Free from movement, and have at least 18" of well-ventilated air s pace below.

Wood subfloors must not exceed 8% moisture content when tested with a Delmhorst Moisture tester.

Crawl spaces shall be insulated and protected by a Vapor Barrier.

All Traffic must remain off finished floors for 24 hours before light traffic, 48 hours before light rolling loads, and 72 hours before heavy loads are allowed.

WOOD SUBFLOOR SPECIFIC'S
3rd Floor, City Hall 22-Au g-25
A proper installation depends on proper site conditions. The following conditions Must be maintained for 48 hours prior to, during and after installation:

The building envelope must be sealed and weather tight (walls, roofing, windows, doorways etc.) HVAC System: Must be operational maintaining the following conditions.

Temperature: Flooring should only be installed in temperature controlled enviroments. It is necessary to maintain a constant temp. before, during, and after installation. Therefore, the permanent or temporary HVAC system must be in operation before the installation of flooring. Portable heatersare not recommended as they may not heat the room and subfloor sufficiently, Kerosene heaters should never be used.

TERMS AND CONDITIONS

NOTICE TO

PROCEED

Page 134 of 1000 ends

ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229FAX: (866) 321-2909
Ca.Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
DATE:

PROJECT:

SITE LOCATION:

CELL:

QTY UNIT UNIT PRICE EXTENSION

ACF - FLOOR COVERING PROPOSAL
Per Provided Floor Area Drawing

MATERIALS
740 sq yds Furnish $34.99 25,892.60$
8 ea Furnish Tarkett C-36 Primer $63.68 509.44$
4 ea Furnish Tarkett C-XL Seam Weld $20.96 83.84$
1,600 lin ft Furnish 6" rubber base $2.30 3,680.00$
6,660 sq. ft. Subfloor prep Materials Uzin prep $0.45 2,997.00$ 740 sq ft Cal. Carpet Stewardship Broadloom Chg. $1.10 814.00$ 1 ea Floor protection of existing flooring - Ramboard or equal $275.00 275.00$ LABOR
740 sq yds Remove and dispose of existin g carpet: double stick $26.11 19,321.40$ 6,660 sq ft. Install Floor Prime r $0.75 4,995.00$
740 sq yds Floorin g Disposal $1.00 740.00$
1,600 lin ft Removal and Disposal of Cove Wall Base $0.88 1,408.00$ 740 sq yds Installation of Powerbond RS 6' ft goods $15.00 11,100.00$ 6,660 sq ft Subfloor Prep Labor (Skim Coat) $1.12 7,459.20$ 1,600 lin ft Install 6" rubber base $4.75 7,600.00$
Proposal Qualifications and Notes:

1. Freight charges are included in price unless specifically noted above. SUBTOTAL 86,875.48$

2. Terms are net 30. TAXABLE SUBTOTAL 34,251.88$

3. The prices listed on this proposal are valid for a period of 1 month. SALES TAX RATE 8.38%

4. If this proposal is accepted, please submit a signed purchase order. SALES TAX 2,870.31$

5. BOND 2,950.00$

6. TOTAL PRICE 92,695.79$

7. 8.

TELEPHONE:

Carl Hancock
EB25-721PROPOSAL #:

SUBMITTED BY (707) 280-4100
Unless itemized on this proposal, All County Flooring, Inc. is not responsible for moisture testing or treatment of concrete vapor emissions and alkalinity.

Tarket Powerbond, RS
Site HVAC must be running and the room must be acclimated between 65 - 75 degrees for installation pe specifications. Client is responsible to have room acclimated before ACF is mobilized to site for installation.

Exclusions:

Payment or performance bonds are not incl uded in price unless specifically noted.

DESCRIPTION
Two Phases forDemo/ Installation
ADDRESS: 1000 Webster 1000 Webster
TELEPHONE: (707) 372-0687 SITE CONTACT: Peter Pierce Fairfield, CA COMPANY: City of Fairfield 3rd Floor, Hallway, Office
CUSTOMER: Peter Pierce 9/4/2025

PROPOSAL

OMINA CONTRACT NMO
Expires: 4/14/2027 AGREEMENT 2020002143
TARKETT Alliance #: 20028900

Page 135 of 1000 ends

ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229FAX: (866) 321-2909
Ca.Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
PROJECT: Date:

1. 2.

3. 4.

5. 6.

7. 8.

9. 10.

11. 12.

13. 14.

15. 16.

17. Manufacture's warranties and maintenance information will be provided following receipt of final payment. No warranty of any kind shall apply if final payment is not received in accordance with the terms of the contract.

All County Flooring will furnish all necessary licenses and insurance required for our trade.

Payment Terms. Unless otherwise stated, progress and final payments are due 30 days from invoice.

Delays. All County Flooring is not responsible for delays caused by delivery of materials, weather, or other conditions beyond our control.

When accepted by the owner, or owners representative (OWNER) All County Flooring will furnish material specified in accordance with Proposal details.

TERMS AND CONDITIONS
3rd Floor, Hallway, Offices, City Hall 04-Sep-25

NOTICE TO

PROCEED

Page 136 of 1000 ends

ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229FAX: (866) 321-2909
Ca.Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
PROJECT: Date:

OWNER OR AGENT

Crawl spaces shall be insulated and protected by a Vapor Barrier.

Do not install over particle board, chip board, OSB, Masonite, or Luan type panels unless specifically warranteed by the manufacture for use as an underlayment This si
gnature serves as a notice to proceed, and an agreement with All County Flooring to perform the work based on the project scope, exclusions, terms, and pricing noted on the aforementioned proposal.

Alkalinity / pH Testing: Concrete floors shall be tested for pH prior to the installation of resilient floorin g. Levels of pH shall not exceed the written recommendations of the resilient flooring manufacture or the adhesive manufacture, or both.

All Traffic must remain off finished floors for 24 hours before light traffic, 48 hours before light rolling loads, and 72 hours before heavy loads are allowed.

Wood subfloors must not exceed 8% moisture content when tested with a Delmhorst Moisture tester.

Moisture: Conduct relative humidity moisture tests with in situ probes, Results must be below 75% (ASTM- F2170), or Anhydrous Calcium Chloride test must be below 5.0 lbs. per 1000 SF per 24 hours (ASTM-F1869)

TERMS AND CONDITIONS
3rd Floor, Hallway, Offices, City Hall 04-Sep-25
A proper installation depends on proper site conditions. The following conditions Must be maintained for 48 hours prior to, during and after installation:

The building envelope must be sealed and weather tight (walls, roofing, windows, doorways etc.) HVAC System: Must be operational maintaining the following conditions.

All concrete subfloors must be tested for moisture and pH

NOTICE TO

PROCEED

Page 137 of 1000 ends

ALL COUNTY FLOORING
P.O. Box 965 Benicia, CA 94510
PH: (707) 205-4229 FAX: (866) 321-2909
CA Contractor Lic. #988380
Certified California Small Business # 1757291
DIR #: 1000004884
PROJECT: Date: 04-Sep-253rd Floor, Hallway, Offices, City Hall

AREA'S INCLUDED

DIAGRAM

HALLWAY
stairs
kitch
Conf. rm
Locker Rm Entrance
Reception #419
Waiting Rm

ELEVATORS
409408407406404402
411 412 413
414
403 405
Reference Plan
Not to Scale

Page 138 of 1000 ends

EXHIBIT “B”
P
AYMENT
1) The total contract price for services rendered by CONTRACTOR under this Agreement shall not exceed $198,269.58
2) Payment shall be made to CONTRACTOR based on monthly progress billings and final invoice. Final invoice to be submitted on completion of scope of work set forth in Exhibit “A”.
3) Any additional meetings or work required beyond that set forth in Exhibit “A” sha ll be mutually agreed to by the CITY and CONTRACTOR, and shall be billed on a time and materials basis to the City of Fairfield.

Page 139 of 1000 ends

EXHIBIT “C”

Page 140 of 1000 ends

8) CANCELLATION OF AGREEMENT. This Agreement may be canceled at any time by the CITY at its discretion upon written notification to CONTRACTOR. CONTRACTOR is entitled to receive full payment for all services performed and all costs incurred up to and including the date of receipt of written notice to cease work on the project. CONTRACTOR shall be entitled to no further compensation for work performed after the date of receipt of written notice to cease work. All completed and incomplete products up to the date of receipt of written notice to cease work shall become the property of CITY.
9) PRODUCTS OF CONSULTING. All products of the CONTRACTOR created under this Agreement shall be the property of the CITY.
10) INDEMNIFY AND HOLD HARMLESS. CONTRACTOR shall indemnify, defend, and hold harmless the CITY, its officers, agents, employees and volunteers from all claims, suits, or actions of every name, kind and description, brought forth on account of injuries to or death of any person or damage to property arising from or connected with the willful misconduct, negligent acts, errors or omissions, ultra- hazardous activities, activities giving rise to strict liability, or defects in design by CONTRACTOR or any person d irectly or indirectly employed by or acting as agent for CONTRACTOR in the performance of this Agreement, including the concurrent or successive passive negligence of the CITY, its officers, agents, employees or volunteers.

It is understood that the duty of CONTRACTOR to indemnify and hold harmless includes the duty to defend as set forth in Section 2778 of the California Civil Code.

Acceptance of insurance certificates and endorsements required under this Agreement does not relieve CONTRACTOR from liability under this indemnification and hold harmless clause. This indemnification and hold harmless clause shall apply whether or not such insurance policies are determined to be applicable to any such damages or claims for damages. 11) PROHIBITED INTERESTS. No employee of the CITY shall have any direct financial interest in this agreement. This agreement shall be voidable at the option of the CITY if this provision is violated.
12) LOCAL EMPLOYMENT POLICY . The CIT Y desires wherever possible, to hire qualified local residents to work on city projects. Local resident is defined as a person who resides in Solano County. The CITY encourages an active affirmative action program on the part of its contractors, consulta nts and developers. When local projects require, subcontractors, contractors, consultants and developers will solicit proposals from qualified local firms where possible.

Page 141 of 1000 ends

of the CITY or any CITY official, other than normal contract monitoring. In addition, CONTRACTOR possesses no authority with respect to any CITY decision beyond these conclusions, advice, recommendation, or counsel.
14) EMPLOYMENT DEVELOPMENT DEPARTMENT REPORTING REQUIREMENTS . When the CITY executes an agreement for or makes payment to CONTRACTOR in the amount of $600 (six hundred dollars) or more in any one calendar year, CONTRACTOR shall provide the following information to CITY to comply with Employment Development Departm ent (EDD) reporting requirements:
a) Whether CONTRACTOR is doing business as a sole proprietorship, partnership, limited liability partnership, corporation, limited liability corporation, non -profit corporation or other form of organization.
b) If CONTRACTOR is doing business as a sole proprietorship, CONTRACTOR shall provide the full name, address and social security number or federal tax identification number of the sole proprietor.
c) If CONTRACTOR is doing business as other than a sole proprietorship, CONTRACTOR shall provide CONTRACTOR’s federal tax identification number. 15) LABOR AND WAGE CODE GUIDELINES. Attention is directed to Section 1777.5 of the Labor Code as it applies to Apprenticeship Standards.

Page 142 of 1000 ends

EXHIBIT “D”

Professional Liability Insurance / Errors and Omissions Liability in the minimum amount of $1,000,000 per occurrence.

Page 143 of 1000 ends

respects: liability arising out of work or operations performed by or on behalf of the CONSULTANT; products and completed operations of the CONSULTANT; premises owned, occupied or used by the CONSULTANT; and automobiles owned, leased, hired or borrowed by the CONSULTANT. The coverage shall contain no special limitations on the scope of protection afforded to the CITY, its officers, officials, employees or volunteers. ii) For any claims related to this project, the CONSULTANT’S insurance coverage shall be primary insurance as respects the CITY, its officers, officials, employees and volunteers. Any insurance or self-insured maintained by the CITY, its officers, officials, employees or volunteers shall be in excess of the CONSULTANT’S insurance and shall not contribute with it. iii) Any failure to comply with reporting or other provisions of the policies including breaches of warranties shall not affect coverage provided to the CITY, its officers, officials, employees or volunteers.
iv) The CONSULTANT’S insurance shall apply separately to each insured against whom claim is made or suit is brought, except with respect to the limits of the insurer’s liability. v) Each insurance policy required by this clause shall be endorsed to state that coverage shall not be suspended, voided, canceled by either party, reduced in coverage or in limits except after thirty (30) days’ prior written notice by certified mail, return receipt requested, has been given to the CITY.
vi) The policy limits of coverage shall be made available to the full limits of the policy. The minimum limits stated above shall not serve to reduce the CONSULTANT’S policy limits of coverage.

Page 144 of 1000 ends

Agenda Item No: N.8

AGENDA REPORT
DATE: October 21, 2025

TO: Mayor and Council

FROM: David Gassaway, City Manager

SUBJECT: Resolution 2025-202 IT Microsoft Renewal with Crayon Software Experts, LLC

Approving Renewal of Microsoft Enterprise Agreement for On-Premises Licensing with Crayon Software Experts, LLC

Funding Source: $382,590; Computer Fund

Contact: Naveed Ashraf, (707) 428-7582

RECOMMENDED ACTION
Adopt resolution.

STATEMENT OF ISSUE
The attached resolution seeks authorization to renew the City's enrollment in the Microsoft Enterprise Agreement Program with Crayon Software Experts, LLC. The City's current enrollment, authorized by Resolution 2022-258, expires on October 31, 2025.

DISCUSSION
The City’s Microsoft licensing program consists of two primary components:

1. On-Premises Licensing – covering physical servers, data center licensing, Enterprise Structured Query Language ( SQL) servers, Visio Professional, Project Standard, Remote Desktop licensing, and Microsoft Co-Pilot.

2. All Office 365 Cloud Licensing – covering Office 365 tenant services (Outlook, One Drive, Share Point) and Azure licensing.

Historically, the I nformation Technology (IT) Department brings the two agreements for City Council consideration at the same time. H owever, due to delays in a state -negotiated contract, the renewal agreement for the Office 365 Cloud applications is not yet available. That item will return to council early next year once the State of California negotiated cooperative agreement is completed.

Page 145 of 1000 ends

The current item before council authorizes renewal of the City’s Microsoft Enterprise Agreement (EA) for on -premises Microsoft services and software licensing, purchased through Crayon Software Experts, LLC. The EA provides three years of site licen sing for key Microsoft products required for City computer systems, including server operating systems and associated applications.

The City participates in a cooperative purchasing agreement established by the County of Riverside's joint volume licensin g program. Any Microsoft discount realized from the Riverside Agreement negotiations prior to October 31, 2025, will be extended to the City, as noted in the Crayon Software Experts, LLC quotes.

FINANCIAL IMPACT
Funds for the Microsoft Enterprise renewal are budgeted in the IT Department’s Computer Fund (Project OITMSELCOP). The proposed renewal costs for Microsoft on-premises licensing software and support costs for the three-year term are detailed below:

Fiscal Year (FY) On-Premise
Licensing
Co-Pilot
Licensing
Amount
2026 $114,113.05 $7,344.00 $121,457.05
2027 $114,113.05 $7,344.00 $121,457.05
2028 $114,113.05 $7,344.00 $121,457.05
Subtotal $342,339.15 $22,032.00 $364,371.15
Contingency $18,218.85
Total $382,590.00

There is an additional annual “true -up” which may be required to bridge the gap between estimated licenses needed and actual licenses used. The City must legally comply with Microsoft’s “true up” audit and pay any additional licensing fees due to additional server operating systems and database server production deployments. This may add to the licensing count but is not to exceed $382,590 for the duration of the agreement, which includes a $18,218.85 contingency.

PUBLIC CONTACT/ADVISORY BODY RECOMMENDATION
N/A

ALTERNATIVE ACTION
The council may choose not to approve the resolution, resulting in the City falling out of Microsoft licensing compliance for the use of Windows server operating sy stems and other applications, risking a $100,000 fine per infraction or requiring staff to seek alternatives to Microsoft products which would likely cause significant organizational disruption.

COORDINATED WITH
N/A

Page 146 of 1000 ends

STAFF CONTACT
Nicholas Giaccio, IT Manager (Interim)
(707) 428-7760
[email protected]

ATTACHMENTS
Attachment 2: Proposed Resolution
Attachment 3: Proposed Agreement - County of Riverside 8084445 Attachment 4: Proposed Microsoft Enterprise Enrollment Quote 1 Attachment 5: Proposed Microsoft Enterprise Enrollment Quote 2

Page 147 of 1000 ends

CITY OF FAIRFIELD

RESOLUTION NO. 2025-202

APPROVING RENEWAL OF MICROSOFT ENTERPRISE AGREEMENT FOR ON-PREMISES

LICENSING WITH CRAYON SOFTWARE EXPERTS, LLC

WHEREAS, the City of Fairfield (City) is currently engaged in an Enterprise Agreement with Microsoft for software products supporting its server environment and business applications; and

WHEREAS, Microsoft software is a critical foundation of the City’s business operations, enabling communication, collaboration, and delivery of essential services; and

WHEREAS, the current enrollment in the Microsoft Enterprise Agreement Program with Crayon Software Experts, LLC, authorized by Resolution 2022-258, will expire on October 31, 2025; and

WHEREAS, the City is purchasing this renewal through the County of Riverside's joint volume licensing program , a competitively bid cooperative purchasing agreement that allows government agencies to obtain best-value pricing without issuing a separate solicitation; and

WHEREAS, the City desires to renew the Microsoft Enterprise Agreement with Crayon Software Experts, LLC to provide Microsoft Enterprise on-premises licensing for a new three-year term.

NOW, THEREFORE, THE COUNCIL OF THE CITY OF FAIRFIELD HEREBY RESOLVES:

Section 1. The renewal of the Microsoft Enterprise Agreement with Crayon Software Experts, LLC for a period of three years is hereby approved, and the city manager is hereby authorized to execute the required forms attached hereto as Microsoft Enterprise Enrollment to renew the City's enrollment for a cost of $ 364,371.15 (On-premise $342,339.15 and Co -Pilot $22,032.00) from the Computer Fund (Project OITMSELCOP).

Section 2. The city manager is hereby authorized to acquire additional licenses (contingency), in an amount not to exceed $ 18,218.85, during the three -year term of the Agreement, that are legally required to comply with the annual Microsoft licensing true -up audit performed by Microsoft in coordination with City Staff.

Section 3. The city manager is hereby authorized to take all steps necessary to implement this resolution.

Page 148 of 1000 ends

RES. NO. 2025-202

Page 2 ends

PASSED AND ADOPTED this 21st day of October 2025, by the following vote:

AYES: MEMBERS: MOY/BERTANI/CARR/PANDURO/SANDHU/TONNESEN/WILLIAMS NOES: MEMBERS: _________________________________________________ ABSENT: MEMBERS: _________________________________________________ ABSTAIN: MEMBERS: _________________________________________________

_________________________________________________
MAYOR
ATTEST:
___________________________

CITY CLERK

Page 149 of 1000 ends

Quote Date: 09.08.2025 Customer Quoted by:

City of Fairfield Crayon Software Experts LLC
Attn: Eudora Fleischman 12221 Merit Drive, Suite 1400
[email protected] Dallas, TX 75251
Susan McDowell
[email protected]
*using September price list since quote required now; will need to be requoted in October to confirm November pricing

Select Plus for Renewal
Part Number Description Qty Annual Unit Price Extended Amount Pricing and Usage Year 1 (11/01/2025 - 10/31/2026)
H30-00256 Project Professional SLng SA 1 Server CAL 30 217.11$ 6,513.30 $ 076-01920 Project Standard SLng SA 30 130.71$ 3,921.30 $ 7JQ-00355 SQL Server Enterprise Core SLng SA 2L 15 2,504.86$ 37,572.90 $ 7NQ-00301 SQL Server Standard Core SLng SA 2L 40 653.29$ 26,131.60$ D87-01158 Visio Professional SLng SA 30 111.38$ 3,341.40 $ D86-01252 Visio Standard SLng SA 30 59.57$ 1,787.10$ 77D-00111 Visual Studio Pro MSDN ALng SA 3 311.02$ 933.06 $ 6VC-01290 Win Remote Desktop Services CAL SLng SA UCAL 40 28.80$ 1,152.00$ 9EA-00264 Win Server DC Core SLng SA 16L 20 1,121.72$ 22,434.40 $ 9EM-00260 Win Server Standard Core SLng SA 16L 53 194.83$ 10,325.99$ Year 1 Total 114,113.05$
Part Number Description Qty Annual Unit Price Extended Amount Pricing and Usage Year 2 (11/01/2026 - 10/31/2027)
H30-00256 Project Professional SLng SA 1 Server CAL 30 217.11$ 6,513.30 $ 076-01920 Project Standard SLng SA 30 130.71$ 3,921.30 $ 7JQ-00355 SQL Server Enterprise Core SLng SA 2L 15 2,504.86$ 37,572.90 $ 7NQ-00301 SQL Server Standard Core SLng SA 2L 40 653.29$ 26,131.60$ D87-01158 Visio Professional SLng SA 30 111.38$ 3,341.40 $ D86-01252 Visio Standard SLng SA 30 59.57$ 1,787.10$ 77D-00111 Visual Studio Pro MSDN ALng SA 3 311.02$ 933.06 $ 6VC-01290 Win Remote Desktop Services CAL SLng SA UCAL 40 28.80$ 1,152.00$ 9EA-00264 Win Server DC Core SLng SA 16L 20 1,121.72$ 22,434.40 $ 9EM-00260 Win Server Standard Core SLng SA 16L 53 194.83$ 10,325.99$ Year 2 Total 114,113.05$
Part Number Description Qty Annual Unit Price Extended Amount Pricing and Usage Year 3 (11/01/2027 - 10/31/2028)
H30-00256 Project Professional SLng SA 1 Server CAL 30 217.11$ 6,513.30 $ 076-01920 Project Standard SLng SA 30 130.71$ 3,921.30 $ 7JQ-00355 SQL Server Enterprise Core SLng SA 2L 15 2,504.86$ 37,572.90 $ 7NQ-00301 SQL Server Standard Core SLng SA 2L 40 653.29$ 26,131.60$ D87-01158 Visio Professional SLng SA 30 111.38$ 3,341.40 $ D86-01252 Visio Standard SLng SA 30 59.57$ 1,787.10$ 77D-00111 Visual Studio Pro MSDN ALng SA 3 311.02$ 933.06 $ 6VC-01290 Win Remote Desktop Services CAL SLng SA UCAL 40 28.80$ 1,152.00$ 9EA-00264 Win Server DC Core SLng SA 16L 20 1,121.72$ 22,434.40 $ 9EM-00260 Win Server Standard Core SLng SA 16L 53 194.83$ 10,325.99$ Year 3 Total 114,113.05$
Total Years 1-3 342,339.15$
** Pricing Expires in 30 days from date of quote**
**All items included in this RFQ are new, unused, not refurbished, with original manufacturer warranty.** Remit to Address:

Crayon Software Experts, LLC
Attn: Finance Manager
12221 Merit Drive, Suite 1400
Dallas, TX 75251
Phone: 469-329-0290
[email protected]
Send POs to [email protected]
# Internal Only Page 150 of 1000

Page 1 ends

Quote
Crayon Software Experts, LLC
12221 Merit Drive Suite 1400
Dallas, Texas 75251
United States of America
Phone: 469-329-0290
Email: [email protected]
Business ID: 47-2237420
Sales tax ID:

Invoice address
City of Fairfield
Information Technology1000 Webster
St
Fairfield, California 94533
United States of America
Customer contact
Eudora Fleischman
[email protected]
Delivery address
City of Fairfield
Information Technology1000 Webster
St
Fairfield, California 94533
United States of America
Quote date
09-29-2025
Quote number
3909193866-2
Customer account
18589
Customer sales tax number
.

Customer payment term
30 days net
Customer reference
Budgetary for Net New CSP
Enrollment
Expiration date
10-28-2025
Account manager
Eric Stout
[email protected]
+1 469 329 0294
+1 310 600 3480
Crayon contact
Susan McDowell
469-329-0290
[email protected]
Invoice period: 01-01-2026 – 12-31-2026
Publisher SKU Description Quantity Unit price Sales tax %
Sales tax Amount

1. CFQ7TTC0MM8R Microsoft 365 Copilot GCC for GCC - P1Y - Monthly Publisher: Microsoft, Program: CSP, License agreement type: Government, Additional info: Year 1 Annual pricing - 12 months,

20.00 367.20 USD - 7,344.00 USD
Net amount: 7,344.00 USD
Total estimated sales
tax:
- USD
Period total: 7,344.00 USD

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Quote
Crayon Software Experts, LLC
12221 Merit Drive Suite 1400
Dallas, Texas 75251
United States of America
Phone: 469-329-0290
Email: [email protected]
Business ID: 47-2237420
Sales tax ID:

Invoice period: 01-01-2027 – 12-31-2027
Publisher SKU Description Quantity Unit price Sales tax %
Sales tax Amount

1. CFQ7TTC0MM8R Microsoft 365 Copilot GCC for GCC - P1Y - Monthly Publisher: Microsoft, Program: CSP, License agreement type: Government, Additional info: Year 2 Annual pricing - 12 months,

20.00 367.20 USD - 7,344.00 USD
Net amount: 7,344.00 USD
Total estimated sales
tax:
- USD
Period total: 7,344.00 USD

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Page 3 ends

Quote
Crayon Software Experts, LLC
12221 Merit Drive Suite 1400
Dallas, Texas 75251
United States of America
Phone: 469-329-0290
Email: [email protected]
Business ID: 47-2237420
Sales tax ID:

Invoice period: 01-01-2028 – 12-31-2028
Publisher SKU Description Quantity Unit price Sales tax %
Sales tax Amount

1. CFQ7TTC0MM8R Microsoft 365 Copilot GCC for GCC - P1Y - Monthly Publisher: Microsoft, Program: CSP, License agreement type: Government, Additional info: Year 3 Annual pricing - 12 months,

20.00 367.20 USD - 7,344.00 USD
Net amount: 7,344.00 USD
Total estimated sales
tax:
- USD
Period total: 7,344.00 USD
Public Sector General Terms & Conditions
** All items included in this RFQ are new, unused, not refurbished, with original manufacturer warranty.** ** Pass-Through Warranty and Other Rights.**
As a reseller, end-user warranties and liabilities (with respect to any third-party software products provided by Crayon Software Experts) shall be provided as a pass-through from the manufacturer of such products.

All software products are subject to the license agreement of the applicable software supplier, as provided with the software packaging or in the software at time of shipment

1. Pricing and availability on quotes subject to change without notice.

2. This is preliminary Sales tax, final Sales tax & delivery charges will be calculated on the invoice.

3. Errors & Omissions Excluded.

4. Changes to a quote are subject to written acceptance by Crayon Software Experts. ______________________________
Date(s)
______________________________
Signature(s)
______________________________
Name(s) (print)
______________________________
Title(s)
______________________________
Customer PO Number
Net amount: 22,032.00 USD
Total estimated sales
tax:
- USD
Quote amount: 0.00 USD

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Agenda Item No: N.9

AGENDA REPORT
DATE: October 21, 2025

TO: Mayor and Council

FROM: David Gassaway, City Manager

SUBJECT: Resolution 2025-203 IT CDW Government Purchase for Virtual Servers

Authorizing the Purchase of Virtual Servers from CDW Government

Funding Source: $997,072; Computer Fund

Contact: Naveed Ashraf, (707) 428-7582

RECOMMENDED ACTION
Adopt resolution.

STATEMENT OF ISSUE
The City seeks authorization to purchase renewal of virtual servers from authorized reseller CDW Government (CDW-G).

DISCUSSION
The City of Fairfield relies on virtualization software as the foundation of its City -wide server environment, which supports all core service delivery systems. The City has utilized this platform for over 16 years and is heavily invested in its infrastructure and operations.

The City’s current licenses expired on August 22, 2025. To ensure continuity of operations, staff recommend a five -year renewal of the virtualization software licensing and support through August 22, 2030. The City plans to “piggyback” on a cooperative contract (OMNIA Mesa 2024056- 01 – GOV), thereby relying on the competitive solicitation, to procure technology goods and services without issuing a separate Request for Proposal.

CDW-G is a nationally recognized technology solutions provider specializing in state and local government and serves as an authorized reseller for this software.

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FINANCIAL IMPACT
The 5-year renewal cost is $997,072. This expense has been budgeted in the Computer fund, Enterprise Licensing (Project ITENLICOP). Fiscal year (FY) costs are outlined below:
 FY26: $148,672
 FY27: $170,488
 FY28: $195,536
 FY29: $224,624
 FY30: $257,752

Following the acquisition of the current vendor, the renewal proposal was initially presented with a 130% cost increase, due to a global pricing realignment. Recognizing the significant budgetary impact, Information Technology (IT) staff collaborated closely with our p urchasing partners to negotiate more favorable terms. As a result, we secured a five-year term that reduces the initial increase to 75%, with a controlled annual increase of 15% over the five -year term. This longer term provides cost predictability and ens ures continued access to critical virtualization infrastructure.

PUBLIC CONTACT/ADVISORY BODY RECOMMENDATION
N/A

ALTERNATIVE ACTION
The City Council may choose not to approve the purchase request for the renewal of enterprise virtualization support. There is no acceptable alternative, as the City’s virtual infrastructure requires these licenses and support for functionality of the City’s virtual environments. If not approved, the City would be unable to support critical virtual infrastructure and would incur additional late fees from the vendor.

COORDINATED WITH
N/A

STAFF CONTACT
Nicholas Giaccio, IT Manager (Interim)
(707) 428-7760
[email protected]

ATTACHMENTS
Attachment 2: Proposed Resolution
Attachment 3: Proposed Quote
Attachment 4: Cooperative Contract: OMNIA Mesa 2024056-01-GOV

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CITY OF FAIRFIELD

RESOLUTION NO. 2025-203

AUTHORIZING THE PURCHASE OF VIRTUAL SERVERS FROM CDW GOVERNMENT

WHEREAS, the City of Fairfield relies on virtualization software as the foundation of its City-wide server environment, which supports all core service delivery systems; and

WHEREAS, the City’s virtual infrastructure requires ongoing licenses and support to ensure functionality of critical systems; and

WHEREAS, the City has utilized this virtualization software for over 16 years and is heavily invested in this platform, which remains foundational to service delivery across the organization; and

WHEREAS, the City’s previous five-year licensing agreement expired on August 22, 2025, and the City seeks to renew licensing and support for a new five-year term through August 22, 2030; and

WHEREAS, the City will purchase from CDW Government ( CDW-G) under the OMNIA Mesa 2024056-01 – GOV cooperative contract, thereby relying on the competitive solicitation, to procure technology goods and services without issuing a separate Request for Proposal; and

WHEREAS, sufficient funding in the amount of $997,072 is available in Computer Fund 522, Project OITENLICOP.

NOW, THEREFORE, THE COUNCIL OF THE CITY OF FAIRFIELD HEREBY RESOLVES:

Section 1. The City Council authorizes the purchase of virtualization software with CDW-G, in an amount not to exceed $997,072, which is budgeted in Computer Fund 522, Project OITENLICOP.

Section 2. The council hereby authorizes the city manager or designee to take all steps necessary or useful to implement this resolution.

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RES. NO. 2025-203

Page 2 ends

PASSED AND ADOPTED this 21st day of October 2025, by the following vote:

_________________________________________________
MAYOR
ATTEST:
___________________________

CITY CLERK

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City of Mesa
Contract # 2024056-01
for
Information Technology Solutions Products and Services
with
CDW Government LLC
Effective: July 2, 2024

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The following documents comprise the executed contract between the City of Mesa, and CDW Government effective July 2, 2024:

I. C
ity of Mesa/CDW-G Signed Contract
II. Supplier’s Response to the RFP, incorporated by reference a. OMNIA Partners

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Edward Quedens
Business Services Director
7/8/24 09:01 MST

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City of Mesa , Information Technology Solutions, Products, and Services 5 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

EXECUTIVE SUMMARY
As a testament to the City of Mesa’s commitment to delivering the highest quality of services and vision to be leaders in procurement and strategic sourcing, CDW•G recognizes that the City has taken on a significant undertaking as the lead agency for this OMNIA Partners agreement .

As a current contract holder, CDW•G is uniquely positioned to deliver a comprehensive contracting solution that simplifies buying and removes the complexity of developing and implementing IT solutions. We are committed to providing continual value and efficiency to the procurement process and have the experience and comprehensive offering to meet the City of Mesa and OMNIA Partners’ needs.

Affirming our ability to
create value for the City of Mesa and OMNIA Partners, in 2022, we received the Global Customer
Value Leadership Award from Frost & Sullivan for the second year in a row. This award is presented to a company that demonstrates excellence in implementing strategies that p
roactively create value for its customers with a focus on improving the return on t
he investment that customers make in its services or products.

Brea
dth of Offerings
Since our last response to the City of Mesa and OMNIA Partners, CDW•G has undergone significant growth to continue to meet your needs in the vastly changing technology landscape.

In the last year alone, we have expanded our solutions and services offering across cloud services, software development, data orchestration, ServiceNow expertise, education sector consulting, security, and systems integration. Currently, we of fer more than 100,000 products from
more than 1,100 different manufacturers and software publisher s and are committed to expanding our products, solutions, and services to continue to meet the City of Mesa and OMNIA Partners’ needs.

Local Presence
Our customers are the center of all we do at
CDW•G and the fuel behind our initiatives,
solutions, and services. Part of our dedication
to our customers is a sales and service force
best suited to the needs of our State, Local,
and Education (SLED) customers. With a
local presence and national reach throughout
the US, our team is ready to continue serving
the City of Mesa and OMNIA Partners. As
you may be aware, we have coworkers in
offices and remote locations in or near every
major city in the US; we have 1 office nearby
in Tempe, Arizona, and nearly 400 coworkers
who reside in AZ.

CDW•G and OMNIA Partners
CDW•G has been managing OMNIA contracts for 15+ years. Under our existing contract with the City of Mesa and OMNIA Partners, we have adoption within all 50 states and utilization by 900 State Agencies, 6,750 Local Government entities, 1,400 Higher Education entities, and Figure 1. US Office Locations

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City of Mesa , Information Technology Solutions, Products, and Services 6 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
2,300 K-12 entities. Of these entities, we have successfully built and launched over 92 Participating Public Agency-specific agreements. CDW•G continues to prove without a doubt that we can keep our commitment to making this contract prosperous amongst our vastly growing portfolio of offerings.

Small and Diverse Impact Across Local Communities
CDW•G is proud to have a robust Business Diversity Program that actively contributes to the growth of small, diverse partners and makes positive community impact. CDW’s diverse spend in 2022 was $3.6B; as a testament to CDW•G’s commitment to how frequently we help our public sector customers meet their diversity goals with qualified partners, $2.3B of the $3.6B was solely from CDW•G. As a responsible market leader, CDW•G has the privilege, opportunity, and responsibility to partner with diverse business partners and bring them with us to every opportunity. Through our robust partner network, we can seamlessly integrate partners with the necessary capabilities into our business model, offering small and diverse businesses access to our resources while striving toward an equitable and inclusive society.

Sector-Specific Organization and Expertise
CDW•G was formed in 1998 to create a company with an exclusive public sector focus. The City of Mesa and OMNIA Partners have access to regionally based, segment-focused, dedicated CDW•G Account Teams. This segmentation ensures that CDW•G meets all your needs while supporting your vision and mission. CDW•G is among the largest education technology solutions providers as a trusted IT partner to more than 15,000 K-12 schools, as well as approximately 3,000 colleges and universities.

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City of Mesa, Information Technology Solutions, Products, and Services 1

PROPOSAL QUESTIONNAIRE RESPONSE

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City of Mesa, Information Technology Solutions, Products, and Services 2

PROPOSAL QUESTIONNAIRE RESPONSE
The City will evaluate and score Attachment A, Attachments C, D, and E (those responses deemed necessary to evaluate proposers qualifications and approach).

Questionnaire Instructions
Respondents must respond to each question by using the response box provided, failure to do so may result in your firm’s response being found non-responsive.

Respondents must read and complete the Response Questionnaire of this RFP and provide any documentation required to support the answers to each question. Vague or disorganized Responses that do not allow sufficient information for evaluation purposes may result in rejection of a Response.

If your firm has prior experience working with the City DO NOT assume this prior work is known to the evaluation committee. All Respondents are evaluated on the information contained in their Response and presentations, if requested. All Responses must be prepared as if the evaluation committee has no knowledge of the firm, their qualifications, or past projects.

Responses to the questionnaire and related documents and exhibits are to be organized in the same sequence as presented in the questionnaire. Supporting documents and exhibits not clearly identified to a correlating question will not be evaluated. The evaluation committee shall have the final determination as to what is considered “clearly identified”.

How to Respond
The Respondent should provide a concise explanation of its capabilities to satisfy the requirements of this RFP, with emphasis on completeness and clarity of content. DO NOT assume that you will have any opportunity to make a presentation or explain any item or detail.

Minimums Qualification
The following requirement(s) have been identified as minimums for this procurement. A “No” response to any of the following question(s) (1) may be deemed non-responsive and the firm will be removed from the evaluation process.?

Explanation
The contractor shall provide an explanation to each question/specification, and it is your firm’s responsibility to ensure that your explanation supports the chosen response (Yes, No). The City reserves the right to correct any Contractor selected response based on Contractor’s explanation to each question/specification. Proposers will be scored on selected response (yes or no) and explanations given.

Complies Explanations

1. Contractor shall have been in the business
of providing the products and services
described in this RFP for at least two (2).

Yes
No
☒
☐
Yes, CDW•G confirms we have been in the
business of providing the products and services
described in this RFP for at least two years. In
fact, CDW was founded in 1984 and has
sustained consistent growth since then. Specific
to the public sector, we formed CDW•G in 1998
to focus on the needs of federal, state, local, and
education customers. We have been providing

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City of Mesa, Information Technology Solutions, Products, and Services 3

IT products and services for nearly 40 years. In
addition, we have been managing OMNIA
Partners contracts for more than 15 years,
providing the products and services described
in this RFP. Under our existing contract with the
City of Mesa and OMNIA Partners, we have
adoption within all 50 states and utilization by
900 State Agencies, 6,750 Local Government
entities, 1,400 Higher Education entities, and
2,300 K-12 entities. Of these entities, we have
successfully built and launched over 92
Participating Public Agency-specific
agreements.

Firms Qualifications and General Information
Question Response

1. Brief history and description of Supplier to
include experience providing similar
products and services.

Founded in 1984, CDW LLC (CDW) is a leading provider of technology solutions to over 250,000 customers composed of small-, medium-, and large-sized public and private entities.

CDW Government LLC (CDW•G) is a wholly owned
subsidiary of CDW, incorporated in 1998 to address the
specific needs of our government, education, and healthcare customers. Our broad array of products and services ranges from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure, and digital
experience.

Our unique company structure provides the City of Mesa and OMNIA Partners with products and services only a large
national reseller can provide, combined with a local presence typical of a small business. Account Teams are segmented by agency type, Education (K-12/Higher Ed) or Government (State and Local/Federal), and by region. To provide the City of Mesa and OMNIA Partners with one contact who is
knowledgeable of every nuance of their organization, every customer has a dedicated CDW•G Account Manager as their primary point of contact. Customers in the largest markets also have the support of a local Advanced Technology
Account Executive (ATAE) in the field to facilitate onsite meetings and in-depth technical conversations.

CDW•G is one of the largest technology solution providers in the US, currently carrying more than 100,000 name-brand technology products from over 1,100 leading IT
manufacturers and software publishers. For the full list of our manufacturers and software publishers, please see our line card in Tab D, Exhibit 1. We have a large original equipment manufacturer (OEM) and software publisher presence in our offices across the country and are supported in the field by Advanced Technology Account Executives. CDW•G delivers
more than just products; we deliver IT solutions and services in a manner consistent with procurement guidelines and the City of Mesa and OMNIA Partners Participating Public

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City of Mesa, Information Technology Solutions, Products, and Services 4

Agencies’ preferences. With subject matter experts able to advise on the right IT solutions and the purchasing avenues to accommodate efficient and seamless procurement,
CDW•G offers flexibility in how customers engage with and buy from us. We pride ourselves on our innovation and a ceaseless desire to deliver an excellent customer experience.

We have over 15 years of experience managing OMNIA
Partners agreements. Through our contract management
capabilities and nationwide state, local, and education (SLED) sales force, we have successfully expanded contracts and member utilization rates. We hold three master
agreements, which include Region 4 ESC – TX - Technology Solutions, Products and Services, City of Mesa - Information Technology Solutions & Services, and Region 4 ESC – TX – Total Cloud Solutions. Additionally, we maintain ongoing strategic cadences with OMNIA Partners to drive contract utilization through enablement and marketing activities.

Under our existing contract with the City of Mesa and OMNIA Partners, we have adoption within all 50 states and utilization by 900 State Agencies, 6,750 Local Government entities, 1,400 Higher Education entities, and 2,300 K-12 entities. Of these entities, we have successfully built and launched over 92 Participating Public Agency-specific agreements.

2. Total number and location of salespersons
employed by Supplier.

We currently employ approximately 15,000 coworkers
globally across 51 different office locations in the US, including one office in Tempe, Arizona. In total, CDW has more than 4,200 salespersons, with approximately 1,500
salespersons at CDW•G dedicated to public sector agencies.

To provide the best experience to our customers, CDW•G’s sales force is segmented into four verticals: Higher Education, K-12 Education, Federal Government, and State and Local Government. Each team is further regionalized, allowing our Account Managers and Advanced Technology Account
Executives (ATAEs) to dive deep into communities and build relationships with localized areas.

We have provided visuals for our State and Local, K-12, and Higher Education segmentation as well as locations of our coworkers in Tab D, Exhibit 2.

3. Number and location of support centers (if
applicable) and location of corporate office.

We have 51 offices and two distribution centers around the United States, including one office in Tempe, Arizona. Our technical support technicians are based out of our Holmdel, NJ, location.

CDW•G is headquartered at 230 N. Milwaukee Ave. Vernon
Hills, IL 60061.

Offices and Distribution Centers
 Arizona: Tempe
 California: Glendale, Irvine, San Diego
 Colorado: Centennial
 Connecticut: Shelton

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City of Mesa, Information Technology Solutions, Products, and Services 5

© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).  Florida: Boca Raton, Tampa
 Georgia: Atlanta
 Illinois: Chicago, Elk Grove Village, Rosemont,
Vernon Hills*
 Indiana: Carmel, Indianapolis
 Iowa: West Des Moines
 Kansas: Overland Park
 Maryland: Columbia, Crofton
 Michigan: Detroit, Grand Rapids
 Minnesota: Bloomington, Minneapolis
 Missouri: St. Louis
 Nebraska: Omaha
 New Jersey: Cherry Hill, Holmdel
 New York: New York City (2), Pittsford, Syracuse
 Nevada: North Las Vegas*
 North Carolina: Charlotte, Greensboro, Raleigh
 Ohio: Cincinnati, Cleveland, Columbus
 Oregon: Portland
 South Carolina: Greenville
 South Dakota: Sioux Falls
 Tennessee: Nashville
 Texas: Austin, Dallas, Houston, San Antonio
 Utah: Midvale
 Virginia: McClean, Reston
 Washington: Bellevue, Seattle
 Wisconsin: Appleton, Madison, Milwaukee
*distribution center

In addition to our office locations, CDW•G's technical
engineering team is national and will travel to customer locations. We also leverage CDW•G partners to provide
local capability/services outside of our 51 support centers.

4. Describe any debarment or suspension
actions taken against supplier
As of the date of this submittal, CDW•G certifies that to the best of its knowledge and belief, CDW•G has not been listed by any federal or state authority as debarred or suspended.

5. Is your firm in the process of being sold. Yes
No
☐
☒
If yes, please explain:

6. List three (3) government agencies
references for an equivalent products and
services contained in this Request for
Proposal.

References should be current customers
and verifiable and should be able to
comment on the Offeror’s related
experience.

Contact and required information for each of the following references are below.

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City of Mesa, Information Technology Solutions, Products, and Services 6

A government agency is defined as
Federal, State, County, City/Town,
State/Local University/College, and
School Districts.

 Name of agency/firm
 Contact person(s) with direct knowledge
of the proposed solution and services
provided.
 Phone number
 E-mail address
 Products and Services provided
 Length of business relationship (time) Response Below Reference #1:
 Name of agency/firm: University of California, Los
Angeles (UCLA)
 Contact person(s) with direct knowledge of the
proposed solution and services provided: Soren
Bondesen
 Phone number: 310-794-6063
 E-mail address: [email protected]
 Products and Services provided: Full Catalog of
Hardware, Software and Services, including Staff
Augmentation Services
 Length of business relationship (time): 11+ years

University of California, Los Angeles, (UCLA) is a public research university that serves 50,000+ students and nearly 8,000 faculty members. With a vast array of degree
programs and areas of study, including Law, Public Health, Hospitality, Medicine, and Theater, UCLA requires an IT provider that can meet the needs of a diverse set of
students, faculty, and interests.

Whether classroom technology, security and storage,
audiovisual equipment, software renewals, keyboards, or staff augmentation services – UCLA depends on CDW•G to
provide what they need. We support not only their IT
Department but also any other department that might require IT products, like their medical school or hospitality
department.

Recently, UCLA has taken advantage of our Staff
Augmentation Services to fill in gaps in one of their
departments. We have an extensive database of candidates and save UCLA stakeholders time by finding candidates,
conducting interviews, and handling paperwork.

As one of our largest customers on the current City of Mesa and OMNIA Partners contract, UCLA benefits from a
simplified procurement process, a knowledgeable team for all of their solution needs, and a dedicated CDW•G Account Manager to process multiple orders a day.

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Reference #2:
 Name of agency/firm: Michigan Department of
Technology, Management, and Budget (DTMB)
 Contact person(s) with direct knowledge of the
proposed solution and services provided: Mary
Ladd
 Phone number: 517-763-0320
 E-mail address: [email protected]
 Products and Services provided: CDW•G’s full
catalog of products, solutions, and services,
including Security Software, Network Management
Software, Networking Products, Support Services,
and more.
 Length of business relationship (time): 7 years –
since August 2016
Michigan DTMB supports the business operations of
Michigan state agencies through a variety of services and aims to optimize enterprise-wide business, financial, and technical services. DTMB budget services more than 50,000 end users across the State and more than 20 departments, including the Secretary of State and Treasury.

CDW•G’s relationship with Michigan began in 2016 when
they sought a vendor who had relationships with numerous OEMs and could offer various products, services, and
solutions.

DTMB benefits from our ability to sell various OEM brands and our high-level partnerships with these OEMs. We offer DTMB our full catalog of products, services, and solutions while our purchasing size and scale deliver the best value to the State.

Reference #3:
 Name of agency/firm: City of Tempe, Arizona
 Contact person(s) with direct knowledge of the
proposed solution and services provided: Scott
Campbell, Chief Information Security and
Compliance Officer
 Phone number: 480-350-8948
 E-mail address: [email protected]
 Products and Services provided: Staff
Augmentation, Information Security Consulting,
Incident Response Playbook Development
 Length of business relationship (time): 7 years

The City of Tempe IT Department supports more than 1,600 City employees with a population of around 185,000
constituents. Like many mid-size municipalities, their IT Department found themselves needing additional help;
however, they required a partner who understood what that help looked like and knew when it was time to move forward, executing on the budget quickly, effectively, and responsibly.

CDW•G focused on relationship building with key IT
stakeholders, gaining trust and mindshare, and proving our

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Using the City of Mesa OMNIA Partners contract as the
procurement vehicle, CDW•G delivered on several critical services. From simply providing a network security resource to help around the margins, to providing information security ad hoc services for consulting, we have been able to
continuously augment the skills of Tempe’s full-time IT staff to help them deliver on their goals.

NOTE:
 References listed will not be held
confidential and the City will not honor
Respondent’s request to keep the
information confidential.
 Initial evaluation - Respondents will be
evaluated based on the information
requested and provided by references.
 The City reserves the right, but does not
have the obligation, to contact any or all
the provided references. Proposers are
encouraged to provide detailed
information about each reference in the
Response Questionnaire as the City
may not directly contact a reference and,
instead, use the information provided
about a reference in the Response for
evaluation.
 The City reserves the right to contact
additional clients or persons for
references.

7. Describe how supplier differentiates itself
from its competitors.

CDW•G is a partner dedicated to walking next to our
customers every step of the way in their technology journey.

A significant priority in SLED IT initiatives is flexible, adaptable technology that can securely enable user needs. It’s not enough to provide customers with access to products they want quickly and efficiently. Procurement and Information Technology officers need to understand their options, and SLED agencies need to know their products are securely
sourced.

CDW•G is uniquely positioned to serve OMNIA Partners
Participating Public Agencies and is differentiated in the following areas:
 Business diversity programs and local impact
 Experience with OMNIA and OMNIA Partners
Participating Public Agencies
 Best-in-class contract management
 Technical innovation
 Secure supply chain and distribution model

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Robust Business Diversity Program
CDW•G is proud of our Business Diversity Program, and we believe that the structure and depth of our program are significant differentiators for each of our customers. While we are not a M/WBE-certified company, our program seeks to empower diverse and local companies in the communities we serve nationwide. Instead of simply checking the box to meet requirements, we curate a unique network of quickly
deployable diverse business partners. This approach
embodies the goals of our customers by creating a multiplier effect that drives job creation and contributes to lasting economic empowerment in the communities we serve.

Our program allows the City of Mesa and OMNIA Partners to support their local communities through everyday IT
procurement. We work closely with the City of Mesa and
OMNIA Partners Participating Public Agencies to find
qualified, small and/or diverse suppliers to meet your goals, based on your requirements and needs.

In 2022, CDW spent $3.6B with certified small, diverse
suppliers, and we currently feature over 1,400 small and diverse suppliers who we partner with on a regular basis. As a testament to CDW•G’s commitment to how frequently we
help our public sector customers meet their diversity goals with qualified partners, $2.3B of the $3.6B (nearly 64%) in 2022 was solely from CDW•G.

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Also in 2022, we more than doubled the size of our Business Diversity Program team to ensure that we take a customized, regional approach to better serve our diverse partners and establish local economies of scale. Our team understands the specific requirements that different states have and helps customers navigate, establish, and magnify impact, under their diversity goals. In Arizona, we’ve contributed the following in 2022:

CDW•G prides itself on having a strategic program that puts our Business Diversity partners first. Unlike some value- added resellers (VARs) that see diversity requirements as a box to check, we find these requirements as a way to partner with local businesses and help them grow. Our goal is for these local, diverse companies to become long-term strategic partners of both our customers and CDW•G. We provide
greater insight into our Business Diversity Program in
question 2 of Firm’s Method and Approach below.

OMNIA Partnership Experience
Our sales force is well-versed in growing contracts and is also experienced in discussing the value of OMNIA Partners
contracts. We believe the contract structure that the City of Mesa and OMNIA Partners offer, combined with our expertise in supporting dynamic procurement solutions with our broad customer ecosystem, provides a unique opportunity to
optimize contract adoption and growth. Collectively, we remove the complexity of procurement and technology that Figure 1. 2022 Economic
Impact in Arizona

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CDW•G continues to prove without a doubt that we can keep our commitment to making this contract prosperous amongst our vastly growing portfolio of offerings. Continuing to contract with CDW•G provides the City of Mesa and OMNIA Partners Participating Public Agencies with a secure partnership with a proven track record of positioning the contract nationwide and expanding the contract footprint among all SLED-eligible entities.

Contract Management Experience
While we manage numerous public sector contracts, we
believe it is the breadth of our contracts and the emphasis we place on contract compliance, company-wide, that allows us to be a leader in contract management. Many suppliers have well-established delivery and installation procedures but lack the plan or personnel to ensure compliance throughout the contract’s complete lifecycle.

A major differentiator for CDW•G is our Program
Management Team, a group of coworkers devoted to the full lifecycle of contractual sales, including managing active contracts. CDW•G invests in these resources because of our understanding that contracts are complex sets of
commitments. Centralizing our contract management within one department allows us to standardize our contract
management processes and share best practices. As a result, we reduce risks and improve efficiencies for CDW•G, and, more importantly, for the City of Mesa and OMNIA Partners Participating Public Agencies. With an average of over ten years of industry experience and active participation in the National Contract Management Association and World
Commerce & Contracting, CDW•G Program Managers are
qualified to advise and serve our customers at all stages of the contract process. CDW•G manages nearly 1,000 active SLED contracts, with OMNIA Partners contracts in the top 1% of our spend. Our contract managers become experts in their respective contract portfolios and can continue to provide insights to the City of Mesa and OMNIA Partners.

Access to the CDW•G Program Management team not only
ensures contract compliance but also assures the City of Mesa and OMNIA Partners Participating Public Agencies
that, when leveraging this contract, their purchases and piggyback agreements are overseen not solely by a sales team member but also by a highly skilled and specialized contract compliance professional.

Commitment to Innovation
For more than 20 years, CDW•G has been at the forefront of emerging technologies, including collaboration solutions, cloud, mobility, and virtualization, which is a major aspect of

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In addition, we have dedicated CDW•G resources aligned to these solution areas to help the City of Mesa and OMNIA Partners Participating Public Agencies understand and
implement them.

Moving forward, we expect the landscape in which we
compete to continue to evolve as new technologies are
developed, and we will continue to evolve with those
technologies. To affirm our dedication to innovation, CDW received CRN’s 2023 Internet of Things (IoT) Innovators Award; this annual program honors North American solution providers that recognize the enormous potential of IoT, have integrated cutting-edge technologies into their portfolio, and are driving IoT innovation forward. CDW•G will continue to invest, organically and inorganically, in high-growth solutions and services capabilities so that we can continue to meet the needs of the City of Mesa and OMNIA Partners.

CDW•G understands that the City of Mesa and OMNIA
Partners Participating Public Agencies change and shift over time, and we are willing to change as technology changes.

Sourcing Products and Building OEM Relationships
CDW•G has relationships with more than 1,100 leading
manufacturers. When CDW•G doesn’t have a direct
relationship with an Original Equipment Manufacturer (OEM), we leverage our vast distribution network (i.e., Arrow, Synnex, Ingram Micro, a diverse partner, and more) to source a
product request. As such, should the City of Mesa and OMNIA Partners identify a product we do not currently provide, we will work to ensure you get what you need.

Additionally, our Product and Partner Management team is dedicated to onboarding new OEMs and partners. This team works proactively to identify customer-leveraged OEMs to onboard into our ecosystem of partners. If a product is out of stock in CDW•G distribution centers, CDW•G can leverage our local and national distribution network; if the product is in stock in the distribution network, CDW•G can generally
secure product(s) from our local distribution network within 24 hours.

Our sales staff and engineers are in steady communication with customers regarding their needs and vendor partners regarding changing product lines and new offerings.

Ability to Adapt
CDW's market position, financial strength, and demonstrated agility enable us to deliver value that transcends helping our customers meet short-term IT objectives. We are with our customers in good times, but we are also there to help them

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We are relentlessly devoted to helping our customers meet the challenges related to resolving their technology needs.

One way we achieve this is through our agility in adapting to the unexpected, such as during the earliest stages of the COVID-19 crisis. Because CDW•G plays a critical role in continuing to supply IT products and services to our public sector customers, we prioritized a strategic response that would ensure our customers’ needs were met in the face of a significant strain on the global supply chain. We worked closely with our manufacturer partners to identify product recommendations based on projected availability. At the same time, we maintained focus on the well-being of our communities and helped our customers navigate a rapidly changing environment. We implemented stringent safety
measures in our distribution centers in order to maintain business continuity while prioritizing the well-being of our coworkers. Due to our having two distribution centers in different portions of the country, we are able to maintain our supply chain in the event one of those centers goes down for any reason.

For example, when a customer needed to quickly deploy
device rollouts to enable distance learning, they leaned on CDW•G to scope, design, and ship solutions in quick order.

When the facilities expecting these shipments were closed without advance warning, CDW•G worked closely with the 17 colleges and universities to reroute packages and ensure the essential deliveries were received. Our teams successfully rerouted hundreds of shipments. As the situation continued to evolve, our teams remained in contact with our carrier
partners to provide updates and continued to leverage
member input and requirements to inform our company-wide strategic buying decisions.

CDW•G’s unmatched product and solutions offerings,
coupled with an unrivaled partner network of leading
manufacturers and diverse businesses, enable us to give the City of Mesa and OMNIA Partners Participating Public
Agencies a partner that can adapt to any scenario, both in the short- and long-term.

Blended Distribution Model
A significant advantage that differentiates CDW•G in the marketplace is our ability to deliver the right products at the right value, right when you need them. Many of our
competitors rely on what we refer to as “virtual warehouses.” These resellers are entirely reliant on their distribution and OEM partners for packaging and shipping customer solutions.

This virtual warehouse model introduces extended lead times and uncertainty in sourcing and supply chain security. At CDW•G, we have blended the best of our OEMs and
distribution partners’ fulfillment capabilities with our own

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Our same-day fill rate typically varies between 97% and 99% for credit-approved orders with in-stock products.

Public Sector Expertise
We have more than 30 years of extensive experience
providing solutions to public sector customers across
segments (federal, education, state and local). Our parent company, CDW LLC, was established in 1984, and CDW•G
was established in 1998 to better serve our federal, state and local, and education customers. Public sector business
comprised roughly 36% of our total annual revenue in 2022.

We maintain over 1,000 contracts in order to serve these customers efficiently and compliantly. Our portfolio
demonstrates widespread adoption and relevance, with
customers actively transacting across all 50 states.

Under the new contract, we will continue these efforts, with targeted account planning in collaboration with the City of Mesa and OMNIA Partners to expand the contract footprint to small, middle, and large entities.

Firms Method and Approach
Question Response

1. Provide a description of all services that
can be provided by your firm or partners
(e.g., cloud, services, maintenance,
implementation, design, analysis, training,
repair, staff augmentation, etc.).

We provide expert consulting, design, configuration,
installation, implementation, cloud, maintenance, analysis, training, repair, staff augmentation, lifecycle management services, and more. We provide more insight into the
services we offer, as well as products and solutions, in Tab D, Exhibit 3. Additionally, we have provided our full training course catalog in Tab D, Exhibit 4.

CDW•G’s full lifecycle of services supports the City of Mesa and OMNIA Partners Participating Public Agencies’ internal team and helps you focus on your short-term and long-term goals. Our lifecycle of services takes a consultative
approach to IT; we listen to your needs so that we can truly understand the challenges your organization faces. This level of understanding allows us to identify how technology can help you meet your goals. Then, we help you design, orchestrate, and manage your technology environment.

CDW•G offers a robust range of products and services that enable the City of Mesa and OMNIA Partners to develop
the best total solution to meet your specific needs while attaining the most value. As a testament to our services experience, we have recently received the following
awards:
 In 2022, we received Frost & Sullivan’s Global
Customer Value Leadership Award, recognizing

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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”). our growing services portfolio for its commitment
to our customers who seek support for their digital
transformation. The award recognizes our unique
focus on augmenting the value that our customers
receive, beyond simply good customer service,
leading to improved customer retention and
customer base expansion.
 In June 2023, we ranked #4 on CRN’s Solution
Provider 500 list. This list ranks the top
integrators, service providers, and IT consultants
in North America by revenue.
 Also in June 2023, we ranked #10 out of 501 in
the prestigious 2023 Channel Futures Managed
Service Providers (MSP) 501 rankings; MSPs that
qualify for the list must pass a rigorous review and
are ranked using a unique methodology that
weighs financial performance according to long-
term health and viability, commitment to recurring
revenue, and operational efficiency.

As evidenced by more than 15 years supporting OMNIA
Partners Participating Public Agencies, CDW•G's size and breadth allow us to accommodate a nationwide demand for services and fulfill obligations as a nationwide contractor.

We will continue to invest in high-growth solutions and services capabilities so that we can continue to meet the City of Mesa and OMNIA Partners Participating Public
Agencies’ needs.

We provide more insight into the services we offer, as well as products and solutions, in Tab D, Exhibit 3.

2. Please describe any local diversity
program(s) or partnership your firm
currently have in place.

Response should also include the following:
 Please define qualifications for
small business/diversity program or
partnership.
 Does your firm have a mentoring
program that supports your local
partnerships? If, yes, please
provide the details of your
mentoring program.
 Any required certifications
 Number of States and Cities
currently available?
 Plan to expand to other States and
Cities.

Business Diversity Program – Overview
Please describe any local diversity program(s) or partnership your firm currently have in place.

When you partner with CDW•G, you are partnering with a
company where business diversity is a deeply embedded,
ongoing priority. Since the inception of our Business
Diversity Program in 2007, we have sought to promote
diverse supplier participation representative of our
customers and communities that contributes to sustainable economic growth. CDW•G is prepared to help the City of
Mesa and OMNIA Partners Participating Public Agencies
meet their diversity goals. We’re committed to simplifying the complexity of Business Diversity for the City of Mesa and OMNIA Partners Participating Public Agencies.

While we are woman-led with our CEO Chris Leahy, we are not a minority- or woman-owned business enterprise.

Because we are not a large corporation with our own
M/WBE certification, CDW•G has the opportunity to invest in small and diverse businesses. As a result, we drive job creation and contribute to lasting economic empowerment in communities across the US.

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Results of our Business Diversity Program
Partnering strategically with diverse and small businesses enables us to keep providing the industry's best experience while contributing to economic growth in diverse
communities nationwide. Since 2007, we have spent $25
billion, $3.6 billion in 2022 alone, with certified small, diverse suppliers, and we currently feature over 1,400 small and diverse suppliers who we actively partner with on a regular basis. Of the $3.6 billion in 2022, $2.3B was solely from CDW•G supporting public sector goals.

In 2019, we became a member of the Billion Dollar
Roundtable (BDR), joining an exclusive group of 40 US-
based companies procuring more than $1 billion annually from minority- and women-owned businesses on a first-tier basis.

In 2021, industry-leading research IT research firm and consultancy, Gartner, conducted a case study on CDW's
Business Diversity Program for procurement leaders.

Gartner concluded the following: “CDW’s supplier diversity team enables business partners to retain the best-fit
diverse suppliers for new sourcing needs by providing
targeted business-relevant information gathered from past supplier engagements.” Our comprehensive Business
Diversity Program ultimately allows procurement officials to confidently incorporate small and diverse suppliers into their supply chain.

In 2022, we enhanced our national strategy across the US by welcoming supply chain experts to our growing team.

These regional market leaders are focused on building
partnerships with local suppliers and across our customer base. Their efforts have improved our agility and increased our effectiveness in identifying and mentoring new diverse partners. Additionally, this comprehensive approach
enables us to gain a deeper understanding of the unique challenges, opportunities, and economies of scale present in each region. We use these real-time insights to inform and tailor our business diversity strategy, boosting both performance and impact.

In 2023, CDW hosted the BDR Summit. The Summit is an
annual gathering of BDR members to discuss best
practices and opportunities for supplier diversity program growth.

Benefits
Benefits of our Business Diversity Program and
incorporating small and diverse suppliers include the
following:
 Meet the City of Mesa and OMNIA Partners
Participating Public Agencies’ small, minority-
owned supplier goals without having to invest time

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We understand that each OMNIA Partners Participating
Public Agency will have different requirements, laws, and goals. CDW•G is continuously developing more small and
diverse partnerships to meet our customers’ needs. These relationships include, but are not limited to, product
manufacturers, distributors, and service providers
nationwide who support direct (Tier 1) and indirect (Tier 2) fulfillment through presales and service engagements. We recruit diverse and disadvantaged partners locally and
regionally because customer spending goals are typically tied to local laws and require the partner to be certified within their city or state.

These various engagement models allow the City of Mesa
and OMNIA Partners Participating Public Agencies the
choice to engage with the diverse partner that suits their technology needs and where the diverse partner’s business is best suited to provide support in the sales cycle. We strive for our small and diverse partners to meaningfully participate in meeting customers’ IT needs.

Tier I and Tier II Programs – Overview
We realize that each customer has unique targets that
require a thoughtful and dynamic approach to strategic
sourcing. Our Business Diversity Program offers a broad and robust partner network.

The following are a few ways that CDW•G can support the City of Mesa and OMNIA Partners Participating Public
Agencies in meeting your diverse supplier goals:
 Educate users on CDW•G’s business diversity
program and how to initiate a planning session.
 Conduct customer-focused planning sessions with
CDW•G Account Manager and Business Diversity
program representative.
 Utilize information gathered from planning
sessions to develop custom plans to achieve
customer goals around Business Diversity.
 Perform ongoing engagement to adjust plans as
necessary.

More insight into our Tier I and Tier II Programs is below:

The Tier I Program

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CDW•G is continuously developing additional small and
diverse partnerships to meet the City of Mesa and OMNIA Partners Participating Public Agencies’ Tier I needs. In fact, we offer an online registration tool where businesses can register for future opportunities with CDW•G. Our growing list of suppliers means that the City of Mesa and OMNIA Partners Participating Public Agencies can count on
CDW•G to deliver against their diversity spending targets.

CDW•G has also partnered with M/WBE leasing companies
that can support the City of Mesa and OMNIA Partners
Participating Public Agencies’ Tier I spend requirements.

CDW•G’s Tier I program offers a low-risk experience for agencies looking to achieve direct spend with small,
disadvantaged businesses while upholding the highest
standards of IT procurement.

The Tier II Program
In an effort to foster even more opportunities for small, diverse businesses, CDW•G launched a Tier II Business
Diversity Program in 2009 for its key manufacturing,
distribution, and logistics partners. The program’s goal is simple: to further opportunities for competitive small and diverse suppliers to supply goods and services to CDW•G and deliver them to our customers like the City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G
also provides Tier II reporting to customers that track their spending, ensuring that suppliers meet contract
compliance and obligations. Our Tier II reports show the items that CDW•G purchased from diverse suppliers, all
items that our customers purchased from CDW•G, and all
items that CDW•G purchased from diverse suppliers to fulfil customers’ orders directly. A major advantage to this model is the ability to recognize spend across multiple diverse firms by leveraging CDW•G’s network of vetted hardware
and software suppliers.

Recent Awards and Recognition
Recent notable awards that demonstrate our commitment
to diversity include:
 2023 Military Times Best for Vets: Employers List
 2024 Military Friendly Employers Award from
Military Friendly
 2023 Best Employers for Diversity – Forbes
 In February 2023, we were named one of
America’s Top Corporations for Women’s
Business Enterprises (WBEs) by the Women’s
Business Enterprise National Council (WBENC).

According to the WBENC, this honor is the only
national award recognizing corporations for world-
class Business Diversity programs that reduce
barriers and drive growth for women-owned
businesses

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Through our Business Diversity Program, we are actively working towards digital equity and making a positive
impact. Below are a few of the ways we work to close the digital divide:

Promoting Digital Equity
CDW•G prioritizes digital equity by providing products and services to sectors that need them the most, such as
education, healthcare, and government. We firmly believe that closing the digital divide requires collaboration from all leaders, within and outside our organization. By partnering with like-minded organizations that share our commitment to digital equity, we can amplify our collective impact and bridge the gaps we see everywhere.

Business Diversity
Our Business Diversity Program is a critical differentiator for CDW•G, enabling us to deliver increasingly innovative products, services, and solutions to our customers. We
take pride in our comprehensive and active program,
recognized as global champions for Business Diversity by esteemed organizations like Gartner, the Billion Dollar Roundtable, and WEConnect International. We also
embrace the responsibility of sharing our experience and expertise with our customers and suppliers because we
believe that when they succeed, we all win.

Driving Economic Empowerment in Communities
Investing in small and diverse businesses presents a
unique opportunity to create jobs and contribute to lasting economic empowerment in our communities. With the
global population becoming increasingly diverse, minority audiences are emerging as a significant target for
companies, and diverse-owned businesses play a vital
role in the small business sector.

Commitment to Fostering Equity
CDW•G is committed to fostering equity and ethical
behavior throughout our global supply chain. We
continually advance our global Business Diversity
strategy, and in 2022, our operations in Canada and the

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City of Mesa, Information Technology Solutions, Products, and Services 20

UK exceeded their diverse spend targets. Collaboratively with our customers and supplier partners, we believe in the power of community members as drivers of
prosperous, resilient local economies, creating efficiencies throughout our global supply chain.

Increasing our Diverse Supplier Spending
Our commitment to business diversity is demonstrated by our substantial spend with small and diverse businesses.

Since 2007, we have transacted over $25 billion with
these enterprises.

Social Impact
We are committed to making a long-lasting, meaningful
difference through our global Social Impact program. With more than 80 social impact partners and as members of
Tech for Good, we invest in technology that creates
deliberate, positive social benefits. One recent partnership is with Compudopt, a national nonprofit that provides
technology access and education to under-resourced
youth. Our collaboration across the country aligns with our shared strategy of providing access to technology.

Through local donation drives and employee engagement
at Compudopt locations, we empower youth by
repurposing personal, non-company computers and
educating them about the potential of technology.

Qualifications for Small Business/Diversity Program
• Please define qualifications for small business/diversity program or partnership.

We have a proactive approach to identifying and engaging diverse subcontractors and partners in our projects.

CDW•G has a comprehensive vetting process that ensures
each small and diverse partner can meet our customers’
quality and performance expectations. Partner selection is based upon such criteria as business case, price,
responsiveness, quality, geographic reach, available skill set, length of the project, and overall customer satisfaction.

Committed to growing our Business Diversity Program,
CDW•G actively seeks out diverse suppliers through
Business Diversity databases, attends Business Diversity events and trade fairs, and collaborates with diversity- focused organizations and industry associations. We also maintain a comprehensive internal Business Diversity
database that is constantly growing; this resource serves to connect project managers with qualified, diverse
subcontractors and partners.

Should the City of Mesa and OMNIA Partners Participating Public Agency have specific goals to meet, we will work with you to identify and engage a qualified, diverse
subcontractor so that you can not only meet your own goals but also positively contribute to your own communities.

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Mentoring Programs
• Does your firm have a mentoring program that supports your local partnerships? If, yes, please provide the details of your mentoring program.

Mentorship and advocacy are integral components of our
Business Diversity Program. It’s one way we live up to our commitment to build stronger communities through
economic inclusion. We have had numerous successes
with mentor protégé programs with entities such as the City University of New York (CUNY) and Texas Tech University; these programs are designed to enhance diverse partners’ capabilities, assist in meeting development goals, and
improve their abilities to compete for and win contracts.

With these programs, we are able to help grow their
businesses and relationships.

Building on that momentum, we’ve collaborated with other universities to expand our efforts to help diverse
businesses capitalize on their expertise to win business. In August of 2023, we welcomed our fellow BDR members to
our Vernon Hills, Illinois, headquarters for BDR’s 2023 summit to share best practices in pursuit of the collective vision to leverage our supply chains and positively impact our world.

During the year, we expanded our partnership with
Disability:IN, a leading nonprofit resource for business disability inclusion worldwide. As an Inclusion Works
partner company, we’re proud to mentor disability-owned businesses. Disability:IN’s Inclusion Works program
provides companies with a team of disability inclusion
experts to help them create an inclusive culture while
simultaneously developing a sustainable recruitment
strategy.

Required Certifications & Partner Certifications
• Any required certifications
While we are and have been woman-led with our CEO and
Chair Chris Leahy since January 1, 2019, we are not a
minority- or woman-owned business enterprise. Because
we are not a large corporation with our own M/WBE
certification, CDW•G has the opportunity to invest in small and diverse businesses. As a result, we drive job creation and contribute to lasting economic empowerment in
communities across the US.

All of our diverse partners are required to hold and maintain diversity certifications. CDW•G accepts certifications from national and international Business Diversity certification councils, as well as city, state, and federal government entities.

States and Cities

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Plan to Expand
• Plan to expand to other States and Cities.

CDW•G continuously seeks new partnerships that help our customers meet their small and diverse supplier goals and support local communities. As a testament to our effort to continue building our Business Diversity Program, we
enhanced our national strategy across the US by
welcoming supply chain experts to our growing team in
2022. These regional market leaders are focused on
building partnerships with local suppliers and across our customer base. Their efforts have improved our agility and increased our effectiveness in identifying and mentoring new diverse partners. Additionally, this comprehensive
approach enables us to gain a deeper understanding of the unique challenges, opportunities, and economies of scale present in each region. We use these real-time insights to inform and tailor our business diversity strategy, boosting both performance and impact.

As a whole, CDW•G’s Business Diversity Program goals
are to increase procurement opportunities for direct and indirect spending with small, minority-owned, women-
owned, veteran-owned, disabled-owned, and other small,
disadvantaged businesses. Our philosophy on diversity
extends beyond our coworkers, the customers we serve,
and the communities we live in to include our valued
supplier partnerships. Our commitment to strategically
partner with qualified businesses enables CDW•G to
continue to provide the best customer experience while
contributing to economic growth in diverse communities.

Small and Diverse Partner Testimonials
MBE Testimonial – KNZ Solutions
KNZ Solutions, a certified minority-owned business, was founded in 2017 by Khaled Mussa. Here’s what KNZ has to say about their partnership with CDW•G:
“CDW•G has been an invaluable support to KNZ Solutions.

Their commitment to fostering collaboration and nurturing partnerships truly sets them apart. Their expertise,
resources, and unwavering dedication played a pivotal role in navigating the challenges inherent in our industry. The impact of this partnership extends far beyond the bottom line – KNZ’s employee count increased, and jobs were
created. Our partnership has not only elevated our
business but has also reinforced our belief in the
transformative power of meaningful partnerships. We look forward to continued success and growth together.”

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City of Mesa, Information Technology Solutions, Products, and Services 23

WBE Testimonial – BlackHawk Data
BlackHawk Data is a New York-based WBE founded in
2018. Read about the BlackHawk Data and CDW•G
Partnership below:
“One of my primary go to partners has always been CDW.

I knew if I went to them for advice, suggestions, and just to simply talk to, they would help me get through the start up phase. Well, they did more than that. Along with the local team in New York, the CDW Diversity Team helped me and
made introductions to people around the US that I would not normally have met.

I do honestly owe a good amount of our success to the
CDW Team. As without them, getting through some of the
hardest and darkest times may not have been possible
without them.

Because of partners like CDW, we have been able to grow the business to 45 people, hopefully, $60M in 2023, and become a CRN Triple Crown Winner.

My heart is full with love and continued support on building our relationship.”
WBE Testimonials – WBENC Conference
In 2023, CDW funded a booth for 15 woman-owned
businesses at the annual Women’s Business Enterprise
National Council (WBENC) conference. This financial
commitment directly impacted the growth of those
businesses. Here’s what two women had to say:

Pam Feld, CEO, WBE/MBE: The booth sponsored by CDW
afforded me the opportunity to deepen existing corporate relationships and engage with a multitude of WBEs from all over the country. I came away with 2 RFPs, 4 potential
speaking opportunities, and 6 meetings lined up for
expanding relationships.

Mellissa Tong, CEO, WBE/MBE: I was really grateful that my talk at CEO Success Community Booth 718 was so well
received that I got a recommendation to deliver a one-hour talk on Storytelling for Branding and Marketing for Maui’s Economic Development Center in late April. Then, I was
contacted by WBENC national to do a pitch workshop for
them on May 5th. None of this would have happened
without CDW's generous support of Booth 718 at WBENC
in 2023.

MBE Testimonial – Betis Group
Betis is a minority-owned systems integrator with 25 years of experience providing Information Technology consulting and solutions on a global scale. Here’s what Betis had to say:

Betis and CDW have enjoyed a highly successful
relationship since 2001. Thanks to CDW's successful

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3. Please provide a statement regarding any
sustainable, environmental, or socially
responsive initiatives or practices your firm
or suppliers have engaged in. This can be
related to the specific products and/or
services contained in this RFP.

CDW•G collaborates with our coworkers, customers,
technology partners, and communities to improve the
environment, create positive social impact, and live and operate in a more sustainable and ethical world. Our
Environmental, Social, and Governance (ESG) journey and priorities are focused on where CDW•G is uniquely
positioned to make the greatest impact and sustainably add value. While we have provided insight into our ESG
Program below, we encourage the City of Mesa and
OMNIA Partners Participating Public Agencies to explore our 2022 ESG Report here.

CDW is raising the bar on our ESG program. We have
expanded the leadership and governance of our ESG
program, named a global head of ESG, and designated risk and ESG business leaders across the business. We also
created a Climate Task Force to drive climate awareness within CDW and lead the development of our global climate strategy.

Environmentally Preferable Products
Our commitment to sustainable and socially responsible
technology implementation remains a priority, and we have advanced these efforts by enabling online searchable
access for customers to an expanded portfolio of
environmentally certified products and cloud-based
solutions that improve energy efficiency. The City of Mesa and OMNIA Partners Participating Public Agencies can
identify and select from a broad range of environmentally certified products (Energy Star, Electronic Product
Environmental Assessment Tool (EPEAT), and TCO
Certified) and cloud-based solutions that deliver added energy efficiency.

CDW•G assists customers in determining environmentally
preferable products in many ways, including:
 Providing website specifications for each product
details; i.e., EPEAT and/or Energy Star compliant
and specific power consumption data, where
available
 Providing a portfolio of manufacturers that are
committed to producing environmentally friendly

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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”). technology and that have programs and policies
that support their commitment.
 Offering products that meet the evolving
standards associated with the Environmentally
Preferable Purchasing Program (EPP) and the
IEEE 1680 Standard for the Environmental
Assessment of Personal Computer Products
 Training our sales teams on the requirements of
Executive Order 13101 Greening the Government
Through Waste Prevention, Recycling, And
Federal Acquisition
CDW•G is committed to protecting the environment by
continuing to manage our business with increased
efficiency and understanding the full extent of our
environmental impact. While we strive for continuous
improvement in the environmental performance of our
operations, we recognize our greatest opportunities to
impact the environment lie in our supply chain and our
ability to work with our partners to address issues such as climate change and waste reduction. More than ever, we
are focused on working with our partners and outside
experts to evaluate our environmental impacts and
opportunities.

Our environmental efforts also include continuing to focus on waste reduction at our facilities and expanding our
participation in leading electronics recycling programs that benefit our customers, partners, and communities. We are very proud of the outstanding efforts of our coworkers in the areas of workplace culture and coworker engagement,
diversity, equity and inclusion, business diversity, digital equity, and other forms of social impact. We are also
pleased to highlight that we have made the strategic
decision to align our ESG priorities with eight of the UN Sustainable Development Goals.

Environmental
CDW•G is committed to being a good steward of the
environment and earth’s natural resources. We strive to continuously improve our own environmental performance
while growing our business and supporting our partners
and customers. Given our role in the technology sector as a leading multi-brand technology solutions provider, our greatest opportunities to impact the environment lie in collaborating with our supply chain and working with our partners and customers to help them achieve their
environmental goals. This includes continuing to expand our offering of sustainable and socially responsible
technology products and solutions.

We continue to elevate our role in sustainable and socially responsible technology by working with our technology
partners to promote their environmentally certified products

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City of Mesa, Information Technology Solutions, Products, and Services 26

In 2022, we made it easier for our sales teams and our
customers to identify and select from a broad range of
environmentally certified products and cloud-based
solutions that deliver added energy efficiency. CDW•G e- commerce sites enable the City of Mesa and OMNIA
Partners Participating Public Agencies to filter their online catalog search to identify and buy third-party-certified products, and our sales teams are trained to assist the City of Mesa and OMNIA Partners Participating Public Agencies with finding and selecting these products. Our goal is to be able to offer all of our customers full stack of solutions that address a broad spectrum of environmental considerations.

In addition to third-party-certified products, we are
enhancing our ability to deploy and configure products
remotely to reduce the environmental impacts of packaging and transportation, and offering device recovery and
recycling programs to reduce electronic waste from
products that need to be replaced.

Social
Our commitments to diversity, equity and inclusion,
business diversity, digital equity for our communities, and other forms of social impact strengthen us. We are very proud to have so many partners and customers join us on this journey. CDW•G takes a comprehensive approach to
diversity, equity, and inclusion (DEI). We are deliberate and focused on creating a culture where The CDW Way
becomes a lived reality – where our dedication to our values of trust, connection, and commitment is evident and where belonging is an everyday experience for all our coworkers, customers, business partners, and communities. CDW•G is committed to embracing and fostering diverse thinking,
inclusive behaviors, and equal opportunity across our
global operations.
 For our coworkers, we strive to attract diverse
talent, create opportunities for advancement and
professional growth, and provide a sense of
inclusion and belonging where everyone can be
their authentic self.
 In our supply chain, we are committed to
maintaining an industry-leading business diversity
program.
 In our communities, we have focused our Social
Impact commitments around digital equity to help
close the digital divide. Our Social Impact
approach empowers coworkers, partners, and
stakeholders to create sustainable and equitable
change in the world.

Business Resource Groups

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City of Mesa, Information Technology Solutions, Products, and Services 27

CDW’s Business Resource Groups (BRGs) continue to
play a vital role in the coworker experience by
encouraging connection and serving as a forum for
coworkers to make their voices heard, build awareness,
celebrate their affinity area(s), serve their communities, bolster allyship, offer professional development
opportunities, and provide perspective on diversity and inclusion initiatives.

Committing to Diverse Talent
We aspire to be the best place for diverse talent by
promoting equity in our processes for hiring, advancing, developing, and retaining our coworkers and leaders. We strive to attract a diverse talent pool so we can increase diversity representation in all forms within CDW. To put our commitments into action, we have adopted a strategic, integrated approach to continuously address the
representation of both professionals of color and women at all levels of our organization – from hire to retire. In addition to our focus on enhancing the diversity of our candidate pool and new coworker population, we also aim to expand diversity at the manager and director levels, which creates upward mobility toward vice president and executive leadership positions.

Social Impact
CDW Social Impact makes a concerted effort to:
 Engage our coworkers by encouraging and
supporting them to broaden their awareness and
give their time and resources to the causes that
matter most.
 Empower our communities by building new and
expanding existing nonprofit partnerships
throughout the world that align with our purpose
and values.

Governance
We know that integrity, trust, and good corporate
governance matter to all our stakeholders. By ensuring
smart governance and ethics and compliance practices, we continue to earn the trust and confidence of our
stakeholders, which enables us to sustain our success and create long-term shareholder value.

Corporate Governance
CDW’s commitment to good corporate governance is
unwavering - from our Board to our Executive Committee
to all levels of our organization. The governance structure of the company is designed to be a working structure for principled actions, effective decision-making, and
appropriate monitoring of both compliance and
performance.

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City of Mesa, Information Technology Solutions, Products, and Services 28

Ethics and Compliance
Our ethics and compliance program is built around our
efforts to guard and protect that trust. The CDW Way Code, which applies to all coworkers and directors, is the basis for how we work at CDW. It is imperative that CDW ensures
we adhere to The CDW Way Code and follow all legal and
regulatory requirements. It defines our standards for
corporate behavior and provides direction and insight into the ethical and legal issues coworkers may face. Further, the Code focuses on the importance of organizational and individual accountability as we work to maintain the trust of our fellow coworkers, customers, shareholders, and other stakeholders. Topics addressed in the Code include:
 Confidentiality of company, customer, and
business partner information
 Avoidance of conflicts of interest
 Compliance with government contracting
requirements
 Fair dealing
 Marketing practices
 Financial integrity
Data Privacy and Information Security
Aligned with our commitment to ensuring strong ethics
and compliance, we continued to build on our data privacy strategic framework in 2022 with the rollout of a formalized mission, principles, and objectives for ensuring strong data ethics. Through global collaboration and a proactive, adaptable approach, our data privacy program strives to:
 Enable CDW’s continued growth
 Support a strong culture of thoughtful and
responsible data use
 Improve and implement controls, policies, and
processes to ensure privacy compliance
2022 Progress and Milestones
2022 was a year of significant ESG progress and
milestones. We extended our efforts to address critical areas such as access to environmentally certified products, climate action, waste reduction, coworker engagement,
recruiting of tech talent, diversity, equity and inclusion, social impact, business diversity, governance and ethics, and global information security. We also significantly
expanded our efforts to engage in ESG discussions with
our investors, coworkers, customers, partners, and
communities.

Specific strategic milestones during the year included:
 Added a global head of ESG to our team and
designated risk and ESG business leaders across
the business

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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).  Began refining our ESG governance structure to
drive greater accountability and ongoing
engagement with leaders and subject matter
experts
 Engaged leaders and teams throughout the
enterprise in an ESG strategy development
process
 Created a cross-functional, geographically diverse
Climate Task Force to drive climate awareness
within CDW and lead the development of the
company’s global climate strategy
 Made the strategic decision to align our ESG
efforts with eight of the UN Sustainable
Development Goals
 Initiated an ESG materiality assessment refresh
that will be completed in 2023 and will guide our
strategic focus in the coming years
We are committed to a high degree of transparency about our ESG performance – in our annual ESG report, on our
website, in our Task Force on Climate-related Financial Disclosures (TCFD) and Sustainability Accounting
Standards Board (SASB) disclosures, and in our proxy and annual report.

4. Does your firm or partners use packaging
that is reusable or recyclable?
Yes, we use 100% recyclable envelope shippers as well as pick-pack shipping containers, which are made from the
maximum allowable amount of post-consumer recycled
material and are 100% recyclable.

Partners
We also maintain freight service contracts with UPS,
FedEx, and DHL. Insight into their packaging is provided below:
 UPS offers reusable packaging.
 FedEx offers packaging options that are reusable,
recyclable, and made from recycled content.
 DHL has various policies and standards they
follow, including using paper that is recycled, and
using 30% certified renewable material for
shipping labels, tape, and pallet wrap, and 50%
certified renewable for void fill material and
mailing bags.

5. Does your firm or partners operate hybrid
vehicles? If yes, please describe the
vehicles.

CDW•G does not maintain a fleet of vehicles for delivery.

As a result, we do not directly operate hybrid vehicles in the US.

Currently, approximately 98% of our US shipments are
delivered by carriers enrolled in the US EPA SmartWay
Transport Partnership, which helps companies advance
supply chain sustainability by measuring, benchmarking, and improving freight transportation efficiency, and all of our US shipments are handled by carriers with climate

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In addition, CDW UK has multiple transportation efficiency efforts in place, including using net zero couriers, bulk purchasing and delivery, and reducing air travel through in- country services. There are 45 hybrid vehicles on order for 2023 delivery, representing 59% of our UK fleet.

Partners
We believe it is important that our partners have similar missions and values as CDW•G and our customers; we
maintain freight service contracts with UPS, FedEx, DHL, and less-than-truckload (LTL) freight providers, including highly secure transportation options. Insight into our
partners’ hybrid vehicles is below:
 UPS operates hybrid electric package-delivery
vans to reduce use and emissions of its fleet.
 FedEx operates more than 170 hybrid vehicles
around the globe, including the largest fleet of
commercial hybrid trucks in North America.
 DHL Express deployed 100 new electric delivery
vans in 2021.
 CEVA Logistics is leveraging Plug-in Hybrid
Electric Vehicles and Mild Hybrid Electric
Vehicles.
 Expeditors implemented EVs in their operations.

6. Does your firm or partners vehicles
operate/run on renewable fuels such as, but
not limited to biodiesel, biogas, or
renewably product synthetic fuels? If yes,
please describe the vehicles.

While CDW•G does not own/operate vehicles that run on
renewable fuels, we maintain freight service contracts with UPS, FedEx, DHL, and less-than-truckload (LTL) freight
providers, including highly secure transportation options such as Tforce Freight, Expeditors, DHL, and Ceva.

Partners
Insight into our partners’ vehicles is provided below:
 UPS owns one of the world’s largest private fleets
of alternative fuel and advanced technology
vehicles, including, but not limited to, Compressed
Natural Gas, Electric Vehicles, Hybrid Vehicles,
and E-Bikes. They are collaborating with suppliers
to increase alternative delivery options like E-
Powered Semi Trailers and electric vertical take-
off and landing. By 2025, 40% alternative fuels will
be used in UPS’s ground operations.
 FedEx’s fleet of over 6,200 alternative fuel
vehicles includes hybrid, electric, liquefied, or
compressed natural gas, liquefied petroleum gas,
and hydrogen fuel cell vehicles.

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7. Does your firm or partners use any of your
firms’ vehicles have automatic start/stop
technology?
CDW•G does not operate a fleet of vehicles for delivery. As noted in question 6, we partner with economically
responsible couriers. In addition, CDW’s two distribution centers use stand-up electric forklifts; these automatically shut off once the user steps off the forklift.

Partners
Insight into our partners’ vehicles is below:
 UPS leverages a range of technologies and
processes that reduce engine idle time and
ensure a lower-carbon journey.
 FedEx does not provide specific information about
start/stop vehicles for their fleet; however, they
estimate by 2025, 50% of parcel pickup and
delivery is intended to be electric. Additionally,
FedEx was the first customer to receive 150 new
BrightDrop Zevo 600 vans, which have zero
tailpipe emissions.
 DHL’s assets have set idling parameters to shut
off after 15 minutes of idling and auto-start once
the pedal is touched.
 Ceva uses auto start/stop technology for its
natural gas and electric vehicles in the US and
across the globe.

8. Please explain your firm’s process for
accepting and process requests for quotes
using contract rates. Please include
number of days or hours required to
generate/issue request quote and deliver to
customer.

The City of Mesa and OMNIA Partners Participating Public Agencies can request quotes directly through your
dedicated CDW•G Account Manager or online through
your CDW•G Account Center. The rates in your Account
Center will reflect special contract rates; dedicated
Program Manager, Ty Robles, will ensure the correct
contract price is maintained. Ty regularly conducts self- audits to ensure pricing compliance and takes corrective action if needed.

Through Your CDW•G Account Center
The City of Mesa and OMNIA Partners Participating Public Agencies can create a quote instantly, right from your own

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Through Your CDW•G Account Manager
Should you choose to have your Account Manager create
a quote for you, the City of Mesa and OMNIA Partners
Participating Public Agencies can review it moments after your Account Manager creates it. From there, the quote
can be printed, forwarded to colleagues or managers for pre-authorization, or converted to a live order.

When you request a quote through your CDW•G Account
Manager, he or she strives to respond to standard
requests for quotes quickly. Quotes that require research or input from a specialist may take a little longer to
complete. A standard quote will typically be returned
within 24-48 hours.

9. How many orders are processed daily on
an average?
On average, we process 14,000 orders per day.

The Vernon Hills distribution center processes an average of 90,000 units per day. The Las Vegas distribution center processes a daily average of 47,000 units per day. We ship 40,000 to 50,000 boxes per day, depending on the time of year.

Our large, on-hand inventories and strategically located distribution centers allow us to ship the City of Mesa and OMNIA Partners Participating Public Agencies’ products to your locations quickly and cost-effectively. Also, our
proximity to our principal distributors enables us to obtain competitively priced, non-stocked items for quick
turnaround.

10. What is the highest number of orders
processed in a single day?
The highest number of orders processed in a single day
was approximately 19,000 orders.

11. Describe your delivery commitment: As one of the largest solution providers in the US, CDW•G has positioned itself very closely with the major shipping companies and other delivery service companies to provide standard or expedited product delivery. Due to extensive carrier worldwide service capabilities, excellent record for on-time delivery, and competitive pricing, we ship the
majority of our products via UPS or FedEx. Both companies have on-site employees at our distribution centers,
individuals with a track record of supporting CDW•G with

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In addition, your CDW•G Account Manager will keep you
informed regarding delivery expectations. If any item is out of stock, he or she will continue to provide updates
regarding the expected delivery time. Order status
information is also available 24 hours a day in your CDW•G Account Center.

Our purchasing department maintains ample supply of
goods on hand between our Illinois and Nevada distribution centers. We have multiple staging options, including pre- order and buy and hold agreements, which are subject to additional terms and conditions. This service allows
inventory to be stocked for customers in order to manage situations such as large customer rollouts or to take
advantage of certain market conditions. We have a
replenishment program that has specific criteria for each manufacturer and takes lead time into consideration when placing orders. We have Electronic Data Interchange (EDI) feeds with most of our suppliers, outlining quantity, location, and cost of goods. CDW•G leverages its position in the
competitive channel and overall buying power to secure
favorable product discounts. As a result, we can pass along the volume discount savings to the City of Mesa and
OMNIA Partners Participating Public Agencies, and many
products are available for immediate shipment.

a. What is your fill rate guarantee? Our same-day fill rate typically varies between 97% and 99% for credit-approved orders with in-stock products.

Order fulfillment may vary due to the addition of
configuration services and based upon the complexity of those services. Our strong working relationships with
manufacturers and distributors, effective inventory
management procedures, and state-of-the-art automated
systems allow us to provide the products that you need
when you need them.

Additionally, our ISO-certified (ISO 9001:2008) order
fulfillment procedures and requirements meet rigorous
industry standards to ensure that your order is shipped quickly and accurately; overnight and Configurations-
Priority orders receive processing priority during order fulfillment.

b. What are your delivery days? CDW•G’s standard delivery is Monday through Friday, excluding Thanksgiving, Christmas, and New Year’s Day.

Arrangements can be made based on the City of Mesa and
OMNIA Partners Participating Public Agencies’ needs to
fulfill orders on weekends and holidays for an additional fee.

Customers should provide at least a 48-hour notice in order to allow time to properly set up any weekend or holiday deliveries.

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c. Do you offer next day delivery? Yes, CDW•G can ship same day, overnight/next day, 2nd day, 3rd day, and ground in most US geographies. An
expedited freight charge may be added for this service.

d. How do you facilitate emergency
orders? Whenever a City of Mesa and OMNIA Partners
Participating Public Agencies Participating Public
Agency’s order requires expediting, it will be treated with priority. If an emergency situation arises, contact your dedicated CDW•G Account Manager, who will place the
order and arrange for expedited delivery. Due to our very large inventory at our two distribution centers, it is very likely that we will have the product(s) you need for
immediate shipping. Overnight and Configurations-Priority orders receive processing priority during order fulfillment.

The most economical option is to utilize FedEx or UPS for overnight delivery for arrival by 10:30 AM the next morning (to most areas). However, FedEx and UPS may not be
available options for heavy-weight shipments. CDW•G
Account Managers can help identify the best option
available depending on the weight and destination.

e. Are shipping charges exempt for
ALL who use this contract? Unlike some vendors, CDW•G offers no charge ground freight for shipments less than 70 pounds within the 48 contiguous United States.

For those instances that are larger than 70 pounds or
require express or overnight delivery, shipping costs will be pre-paid by CDW•G and added to the customer invoice.

f. Describe how problems (such as a
customer ordering a wrong product
or a customer receiving a defective
product; etc.) are resolved.

CDW•G encourages the City of Mesa and OMNIA Partners
Participating Public Agencies to contact their dedicated CDW•G Account Manager to assist with any such issues.

The CDW•G Account Manager is the City of Mesa and
OMNIA Partners Participating Public Agencies’ dedicated resource for all requests; he or she is responsible for intake of the problem, identifying paths to resolution, and working with you to determine an acceptable resolution. CDW•G
Account Managers are backed by an extensive team of
technical, finance, partner, and operations coworkers.

If the Account Manager evaluates the issue and determines he or she cannot personally assist you, he or she will
engage and collaborate with our Customer Relations
Department to assist. Customers may also reach out to
Customer Relations directly. To help mitigate incorrect orders from being placed, CDW•G Account Managers
review each order before it is released.

Ordering a Wrong Product
However, should you order the wrong product and wish to return it, the City of Mesa and OMNIA Partners Participating Public Agencies have the option to start your return on your online CDW•G Account Center. To return a product, you
will need to access the Recent Orders history of your

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You will be taken to the Order Details page. In the Product Details section, you have the option to select "Request a Return." Select the item(s) you wish to return. Please detail the reason for your request. When your return is approved, you will receive a Return Merchandise Authorization (RMA) number, which must be included with the returned
merchandise. The RMA number is valid for 10 business
days.

Returns within 30 days from invoice date can be for
exchange, replacement, refund, or credit at CDW’s
discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. If the product is returned and accepted after 30 days, credit will be issued toward future purchases only.

Receiving a Defective Product
In the rare situation that you receive a defective product, you may return most defective products directly to CDW•G within 15 days of invoice date and receive, at CDW•G’s
discretion, credit, replacement, exchange, or repair. After 15 days, only the manufacturer warranty applies.

12. Describe your invoicing process. Is
electronic invoicing available? Is summary
invoicing available? Are there other options
on how an agency receives an invoice?
An invoice will be mailed the day after the product(s) is shipped out of one of our distribution centers. Another option is electronic invoicing; the City of Mesa and OMNIA Partners Participating Public Agencies can request that invoices be sent via PDF instead. The PDF would be sent the same day that the invoice is generated in the system.

When a product is drop shipped from a vendor, CDW•G
will invoice the customer once we receive the invoice from the vendor. Copies of original invoices can be printed via your CDW•G Account Center. If there are ever any
questions with regard to an invoice, you should contact your Account Manager so the situation can be resolved in a timely manner.

CDW•G proudly offers summary invoicing; we can
consolidate invoices into one invoice on a weekly, bi-
weekly, or monthly basis.

13. Describe the types of customer service
available to agencies that use this contract:

We encourage the City of Mesa and OMNIA Partners
Participating Public Agencies to reach out to their dedicated CDW•G Account Manager to resolve problems; he or she
will always listen, escalate as needed on your behalf, and help resolve any problem you may have.

Additionally, CDW•G has customer relations
representatives who are available to resolve post-sales inquiries from 6am until 8pm MT, Monday through Friday.

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We service customers through phone support, email, and
live chat. The City of Mesa and OMNIA Partners
Participating Public Agencies can contact our customer
relations, technical support, and website support teams directly.

Customer Relations
The customer relations staff tracks lost packages, submits claims to carriers, handles Return Merchandise
Authorizations (RMAs), and sends out replacements for
damaged or defective products.

Technical Support
We also provide Technical Support for product
troubleshooting, including product support, download
support, install support, and cloud support.

Website Support
Should the City of Mesa and OMNIA Partners need any
additional assistance with our website, we also provide website support for sign-in help, account settings, site features, site security.

Hours and contact information for each is provided below.

a. Is online support available? Yes. In addition to emailing your CDW•G Account Manager, online support is available via live chat or email for
customer relations, technical support, and site support.

Customer Relations
 Online Chat M-F from 6am to 5pm MT
 Email (Reply within 24 Hours):

[email protected]
Website Support
 Online Chat M-F from 6am to 5pm MT
 Email (Reply within 24 Hours):
[email protected]
Technical Support
 Online Chat M-F 6am to 6pm MT
 Email (Reply within 24 hours): [email protected]
 Managed Services: Email (Reply within 24 hours):

[email protected]

b. Is phone support available? Yes. In addition to your CDW•G Account Manager, whose contact information is available in your CDW•G Account
Center, phone support is available for customer relations, technical support, and site support.

Customer Relations
 866.782.4239 (Mon-Fri 6am-8pm MT)
Website Support

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City of Mesa, Information Technology Solutions, Products, and Services 37

c. Other? Orders, Quotes, and Availability
 Online Chat M-F from 7am to 6pm MT
 Email (Reply within 24 Hours):
[email protected]
 800.800.4239 (Mon-Fri 6am-6pm MT)
Customer Relations
 Online Chat M-F from 6am to 5pm MT
 Email (Reply within 24 Hours):

[email protected]
 866.782.4239 (Mon-Fri 7am-9pm CT)
Website Support
 Online Chat M-F from 6am to 5pm MT
 Email (Reply within 24 Hours): e-
[email protected]
 888.239.7270 (Mon-Fri 6am-5pm MT)
Technical Support
 Online Chat M-F 6am to 6pm MT
 Email (Reply within 24 hours): [email protected]
 800.383.4239 (Mon-Fri 6am-5pm MT)
Managed Services Support
 Email (Reply within 24 hours): CDW-
[email protected]
 888.239.7270 (Mon-Fri 6am-5pm MT)

d. Can agencies request a dedicated
service representative and/or a
dedicated service team? If a
dedicated customer service
representative and/or team are
assigned, what types of services
does the representative/team
provide? How do you help the
customer manage our account?
Dedicated Team
Can agencies request a dedicated service representative and/or a dedicated service team?
The City of Mesa and OMNIA Partners Participating Public Agencies will each be given a dedicated CDW•G Account
Team, with your primary point of contact being your CDW•G Account Manager.

CDW•G organizes our sales force differently from other
companies to best serve the City of Mesa and OMNIA
Partners Participating Public Agencies. The CDW•G
customer support models start with our Account Managers.

Account Managers are trained to become experts within the public sector segment they support: K-12, Higher
Education, State and Local government, and Federal
government. The advantage is that they can address the
very specific needs of their unique customers. To further

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As such, each agency will be assigned their own CDW•G
Account Manager relevant to their respective location and vertical. For example, the City of Mesa is supported by CDW•G Executive Account Manager, Chris Anderson, as
well as Advanced Technology Account Executive, Ryan
Hadley. As an Account Manager, Chris is the City’s primary point of contact. Ryan is the City’s secondary point of contact. Chris and Ryan are dedicated solely to State and Local Government customers within the southwest and are supported by sales leaders dedicated to their respective regions and verticals:
 Luke Anderson – SLG Sales Manager, West and
Pacific
 Jodie Thomas – SLG Field Sales Manager, West
 Tony Sivore – SLG Director, Area Sales West
Your CDW•G Account Manager maintains the overall
responsibility for coordinating resources to achieve the highest standards of customer service. Each OMNIA
Partners Participating Public Agency will receive their own dedicated team, with a dedicated CDW•G Account
Manager standing at the forefront.

CDW•G Account Manager Responsibilities
If a dedicated customer service representative and/or team are assigned, what types of services does the representative/team provide? How do you help the customer manage our account? In general, CDW•G Account Managers and their sales
managers understand the current technology trends and
are specialized in working with public-sector customers.

This structure is one of the great benefits of partnering with CDW•G. The City of Mesa and OMNIA Partners
Participating Public Agencies will have access to much
more than a single resource; you will also have access to an entire sales and support team ready to address any
agency’s need. CDW•G, from the executive level down to
your Account Manager, is focused on ensuring that the City of Mesa and OMNIA Partners Participating Public
Agencies’ needs are consistently and satisfactorily met.

As mentioned, your CDW•G Account Manager is your
primary point of contact and is highly trained to address most of your questions and concerns. CDW•G account
managers complete an intensive training program that

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Your account manager’s responsibilities include:
 Providing pre-sales consultation
 Providing product information and addressing
compatibility issues
 Responding to quote requests quickly and
accurately
 Reviewing orders for completeness and accuracy
before they are submitted
 Notifying you of availability issues and assisting
with alternate options as appropriate
 Monitoring all open orders and backorders
 Coordinating delivery to and from your locations
 Arranging for equipment setup and maintenance
 Facilitating communication between you and
manufacturer partners

e. State any return and restocking
policy, and any fees, if applicable
associated with returns.

CDW•G offers a 30-day return policy on most products sold.

Returns within 30 days from invoice date can be for
exchange, replacement refund, or credit at CDW•G’s
discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. If the product is accepted after 30 days, credit will be issued toward future purchases only.

There are no restocking fees for products returned within 30 days after invoice. After 30 days, the following
restocking fees can apply:
 30 days after invoice: 15% return fee
 60 days after invoice: 30% return fee
 Restricted manufacturers & items will incur a
return fee Day 1 from invoice.

For reference, we have provided our full return policy in Tab D, Exhibit 5.

f. How are problems resolved? To simplify the customer service process, we recommend the City of Mesa and OMNIA Partners Participating Public Agencies bring any issues or inquiries to the attention of your CDW•G Account Manager, who sits at the center of
customer service and support experience. CDW•G Account
Managers’ first step is always to listen. As such, your dedicated CDW•G Account Manager will listen and
evaluate before determining the best next steps. If he or she cannot correct the issue, he will escalate it to the sales manager. If the sales manager cannot correct the issue, he will escalate it to the sales director. Escalation continues all the way up to the Vice President until we provide a suitable solution to the performance issue. While this type of

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The beauty of this approach is that the City of Mesa and OMNIA Partners Participating Public Agencies do not have to manage the process, hunt down contacts, or explain your issue many times over. You are kept in the loop on the
progress of the resolution while your dedicated CDW•G
Account Team takes care of the rest. Because we
designate an actual person and not a faceless inbox, you can reach out to your CDW•G Account Manager whenever
you feel necessary.

For mission-critical issues, we follow the same path with expedited timelines. If problem resolution is specific to a coworker, such as the performance of an Account
Manager, the City of Mesa and OMNIA Partners
Participating Public Agencies are encouraged to reach out to the coworker’s manager, who will then take the
appropriate steps to address the issue. Contact information for your Account Manager, Sales Manager, and Customer
Relations can all be found easily in your CDW•G Account Center. As an example, contact information for the City of Mesa’s Account Manager and Sales Manager is provided
below:

Chris Anderson – Executive Account Manager
 Email: [email protected]
 Phone: +1 (847) 371-7149
Luke Anderson – Sales Manager
 Email: [email protected]
 Phone: +1 (847) 419-7416
A follow-up step in our incident escalation process involves taking the incident resolution process one step further. Our sales teams work hand-in-hand with our Program
Management team to ensure that for issues requiring
significant escalation, we determine proactive measures to prevent the problem from recurring. We want to understand why it happened to make sure it doesn’t happen again.

g. What are the location and hours of
your call centers? All support is US-based. Our technical support technicians are based in Holmdel, New Jersey. Customer service
representatives and website support representatives are also based in Holmdel, NJ, as well as Vernon Hills, IL, and Las Vegas, NV.

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CDW•G provides phone support during the following hours:

Orders, Quotes & Availability
 800.800.4239 (Mon-Fri 6am-6pm MT)
Customer Relations
 866.782.4239 (Mon-Fri 6am-8pm MT)
Website Support
 888.239.7270 (Mon-Fri 6am-5pm MT)
Technical Support
 800.383.4239 (Mon-Fri 6am-5pm MT)
Managed Services Support
 888.239.7270 (Mon-Fri 6am-5pm MT)

h. What response time is guaranteed
when a customer service request is
made?
Typically, CDW•G Account Managers respond within 1
business day. Response time depends on the seriousness
of the request made; however, CDW•G makes every effort
to respond to all Customer Service Requests (CSRs) within 24 hours. CDW•G understands some requests are more
urgent than others, which is why we utilize a detailed
incident management process for critical systems. The
severity level dictates the response time of this practice and is employed for issues with our own network services, co- located systems, hosted solutions, websites, or our internet services.

i. Do you measure/track the success
of your customer service program?
If so, how do you do this, and what
are your findings?
Yes, CDW•G measures/tracks the success of our
customer service program.

Information on our program and findings are below.

How Our Customer Service Program is Measured
Loyal customers are the backbone of our business.

CDW•G understands that loyalty depends on the quality of service provided throughout our company, from
Purchasing to Customer Relations. We are dedicated to
maintaining a very high level of customer service.

Since 2000, the Customer Feedback Program has run via
our Market Research Team. CDW•G measures customer
satisfaction, thoughts about CDW•G, and problem areas.

The primary methodology is a semi-annual survey that
gathers information on customer-facing departments,
including shipping, customer relations, and the customer’s Sales team. Customers are selected on a random basis to participate in the surveys. If a customer provides a
response that is ranked poor or fair, then a specialist from CDW’s Quality Assurance team contacts the customer to
determine the reason for their unsatisfactory response and will offer additional action to rectify the problem.

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In 2016, the Customer Feedback Program expanded to
include weekly, transactional surveys. The weekly
feedback surveys provide real-time feedback for the
following departments: Customer Relations/Service, IT
Services (separate surveys for services’ specialties), and Sales Contact Center (a unique team that takes initial calls from new or existing customers to aid in order processing).

These surveys are specific to a recent interaction or
transaction rather than the overall CDW•G relationship.

In addition to our Customer Feedback Program, CDW•G
also has a dedicated Customer Experience Team.

The Customer Experience Team focuses on creating and
implementing feedback loop processes that assure our
customers we are listening to them and provides internal teams with the information they need to better serve our customers. In addition to our current practices, we are actively working with coworkers from our recent
acquisitions to align our processes and tools for customer feedback. Our Research and Development team uses the
Pragmatic Methodology for product and service
development. We ask our customers:
 Direct feedback on our services
 Understanding of the problems they are
experiencing that we can provide solutions
 Language of what those problems that helps with
positioning
CDW•G’s customers rely on us to listen to them and deeply understand their technology needs. We show up for
customers by providing the best end-to-end customer
experience from sales to delivery and beyond and by
offering the right products and services to help them do great things.

Findings
The majority of end users supply favorable survey
comments, and the positive comment that we receive
most often is that CDW is extremely customer-focused.

Significantly, 85% of customers rated their Account
Manager as Excellent or Very Good on a 5-point scale
(Excellent to Poor).

CDW’s Customer Relations Representatives resolve post-
sales issues and complaints, such as tracking lost
packages, submitting claims to carriers, handling Return Merchandise Authorizations (RMAs), and sending out
replacements for damaged or defective products. The
Customer Relations Supervisor reviews all CSRs at the end of the day to ensure that each CSR is being handled
promptly. Customer Relations Quality Analysts audit 20
cases per Customer Relations Representative per month to ensure quality standards are met and proper training is provided. We make adjustments and evaluate process

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j. Describe in detail your company’s
ability to hold/warehouse
customers’ orders and if there are
any cost associated.

If the City of Mesa and OMNIA Partners Participating Public Agencies would like to hold or warehouse any of your
orders, we recommend reaching out to your dedicated
CDW•G Account Manager.

One of the ways we can hold or warehouse your orders is through our Buy & Hold Services.

Buy & Hold Services from CDW•G allow the City of Mesa
and OMNIA Partners Participating Public Agencies to
select products for purchase and hold them in a secure
location for up to a year. Buy and Hold capabilities are available out of the Vernon Hills and Las Vegas facilities.

Costs, if any, for our Buy & Hold Services are determined on a case-by-case basis and would be dependent on the
mutually agreed terms in a supplemental Staging
Agreement, which will include the individual needs and
associated requirements of each individual customer.

CDW•G will handle the logistics and shipping requirements and adhere to the City of Mesa and OMNIA Partners
Participating Public Agencies’ deployment schedule. The City of Mesa and OMNIA Partners Participating Public
Agencies can take advantage of product warehousing,
inventory management, distribution, fulfillment services, and custom solutions. Associated costs are dependent on the individual needs and associated requirements for each individual customer. Insight into the process is as follows:
 Purchased product is stored in a badge access-
controlled Distribution Center.
 All products will be assigned a customer-specific
SKU / EDC.
 All product is safely stored in customer-specific
racking locations and wrapped to prevent damage
while on-site.
 Buy & Hold product is available for CDW
Configuration Services, imaging, and asset
tagging for an additional cost.

In addition to Buy & Hold services, customers may have
the option to pre-order. Pre-ordering allows the City of Mesa and OMNIA Partners Participating Public Agencies
to pre-order specific stock at no additional cost; this differentiator is beneficial ahead of peak ordering periods.

14. Describe how your company will assist
customers in navigating OEM warranty
process.

The City of Mesa and OMNIA Partners Participating Public Agencies’ dedicated CDW•G Account Manager will assist
you in navigating the OEM warranty process. Products sold by CDW•G come with the manufacturer’s standard
warranty, and the City of Mesa and OMNIA Partners
Participating Public Agencies can contact our Technical Support Department for technical support on hardware

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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”). purchased from CDW•G. If the Technical Support
representative determines the customer needs warranty
support, they connect them to the manufacturer’s warranty department. In addition to manufacturer warranties,
CDW•G offers a number of product lifecycle support
options for purchase. This suite includes:
 Warranty extensions and upgrades
 Post warranty support
 Accidental damage protection
 Maintenance contract agreements
 Post-sales technical support
 Product and certification training
 Help desk services
 Full lifecycle management services
 Managed services with Service Level Agreements
for uptime guarantee
When the City of Mesa and OMNIA Partners Participating
Public Agencies have an upcoming CDW-branded
warranty expiration, CDW•G sends warranty expiration
emails to your CDW•G Account Manager. If the City of
Mesa and OMNIA Partners Participating Public Agencies
purchase a manufacturer warranty through CDW•G, your
dedicated CDW•G Account Manager tracks your coverage.

Whether CDW-branded warranty or a manufacturer
warranty, your CDW•G Account Manager will let you know
that your hardware protection is about to expire and may suggest the following for additional coverage:
 An extended warranty extension or uplift.
 A quote on new hardware should you be looking
to replace the out of warranty equipment.
 Consolidation of computer infrastructure through
co-term agreements and/or other available
custom solutions.

The City of Mesa and OMNIA Partners Participating Public Agencies’ CDW•G Account Manager will help develop the
best warranty and coverage solutions to keep your IT
investments up and running for the overall benefit of your organization.

15. Describe how your firm will notify customers
of new products.

As technology is constantly evolving, there are always
new products and services coming to market. We have
resources in place dedicated specifically to monitoring IT trends, technical roadmaps, and emerging technologies.

We combine this knowledge with feedback from our
customers to stay ahead of the curve on emerging
technologies. We ensure we offer state-of-the-art
technologies and that we also vet the benefits and risks of new solutions and their operability in your environment.

To ensure we receive the most up-to-date and insightful information regarding new products, CDW•G has
manufacturer and software publisher representatives

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We deploy various ways to keep you informed about new
products, including the following:

CDW•G Account Manager
One way to receive new product information is through
your dedicated CDW•G Account Manager. Your CDW•G
Account Manager will work with you to understand your
technology environment, needs, and wants to custom-
tailor new product notifications. Depending on the City of Mesa and OMNIA Partners Participating Public Agencies’
established preferences, your CDW•G Account Manager
may call or email to notify you of new products that align with your environment and goals. Notification via your
CDW•G Account Manager ensures that the City of Mesa
and OMNIA Partners receive relevant, custom-tailored
information and a more personalized experience overall.

Online
The City of Mesa and OMNIA Partners Participating Public Agencies can also view new product information via our
website (www.cdwg.com) and your Premium Page, which
is part of your Account Center. Our website is constantly updating with new products and services that we offer.

Our live catalog is updated daily, and you can browse our most current products and services.

On your Premium Page, the City of Mesa and OMNIA
Partners Participating Public Agencies will be able to view the latest technologies available to you, as well as pricing options to help you make better-informed purchasing
decisions. The City of Mesa and OMNIA Partners
Participating Public Agencies’ Premium Page is up-to-date on the most current and emerging technologies.

Be it your Account Manager, our website, or via your
Premium Page, the City of Mesa and OMNIA Partners
Participating Public Agencies can be sure that we will
work tirelessly to keep you informed of ways to improve how you do business and which solutions best fit your
needs.

16. Describe how your company will assist and
support customers when their standardized
is reaching EOL (end of life).

CDW•G’s partnerships with OEMs ensure the City of
Mesa and OMNIA Partners Participating Public Agencies
can procure the right products at the right time. Subject to receipt of EOL notifications from OEMs, notifications
include:
 Product EOL: A date generally 6-8 months prior
to final obsolescence, a notice the part is nearing
the end of its life. Product continues to be
manufactured and sold.

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With insight into the OEMs’ terminology and schedules,
CDW•G facilitates continued support for legacy systems
and can work with the City of Mesa and OMNIA Partners
Participating Public Agencies to ensure there is a plan in place before a product becomes obsolete or EOL.

The dedicated CDW•G Account Manager works with the
City of Mesa and OMNIA Partners Participating Public
Agencies to review potential options, including identifying a compliant next-generation product. Alternatively, to
maintain platform continuity, we can procure an advance stock of a product when it approaches EOL, ensuring that product’s availability for the City of Mesa and OMNIA
Partners Participating Public Agencies’ near-future needs.

As previously mentioned, CDW•G has manufacturer and
software publisher representatives onsite at our sales, ultimately facilitating timely notification regarding product changes and products going EOL. CDW•G Account
Managers will work with you to understand your
environment and needs.

Obsolescence Planning
If CDW•G discovers that products are to be discontinued or refreshed, we will orchestrate a conversation with the
manufacturer and the City of Mesa and OMNIA Partners
Participating Public Agencies to discuss alternate product recommendations, where necessary.

Any product substitutions will be mutually agreed upon
between CDW•G and City of Mesa and OMNIA Partners
Participating Public Agencies.

17. Describe if technical support questions are
handled the same way as a customer
service request? If not, describe the type(s)
of technical support available, the location
of technical support, and the hours of
technical support. Is it the intent to use
employees of your company or will this be
an outsourced function?
Describe if technical support questions are handled the same way as a customer service request? If not, describe the type(s) of technical support available, the location of technical support, and the hours of technical support.

The City of Mesa and OMNIA Partners Participating Public Agencies can contact CDW•G’s technical support
department via the following methods:

Telephone—You can reach our technical support
department at (800) 383-4239 from 6am-5pm MT, Monday
through Friday.

Email—The City of Mesa and OMNIA Partners
Participating Public Agencies can reach our technical
support department via email at [email protected]. We

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Online—CDW•G also welcomes customer interaction via
your CDW•G Website through an online chat session that
puts you in direct touch with a qualified technician. We promptly respond to chat inquiries from 6am-6pm MT,
Monday through Friday. The City of Mesa and OMNIA
Partners Participating Public Agencies are able to create, track, and view your own cases.

CDW•G’s technical support technicians handle both
incoming and outgoing follow-up calls. Technical support technicians are located in Holmdel, NJ. Most of our
technical support technicians are CompTIA certified and hold, at a minimum, A+ and Network+ certifications or at least two years of help desk experience and one year of customer service experience. Many of our technicians
have invested their careers in CDW•G and rigorously
pursue ongoing training to bring you the most updated
technical knowledge. Many technicians are also
accredited in various engineering and manufacturing
training courses. We pride ourselves on our ability to
consult with customers on a full range of cases, from
simple to complex, from general to industry specific.

For any customer service issues that may arise, dedicated CDW•G Account Managers stand ready to help the City of
Mesa and OMNIA Partners Participating Public Agencies
navigate technical support questions. All Account
Managers receive regular training on new products and
technologies from OEMs and earn OEM certifications,
which enable them to assist their customers. We encourage the City of Mesa and OMNIA Partners Participating Public Agencies to contact your dedicated CDW•G Account
Manager when technical support is necessary. If your
Account Manager is unable to assist, they will determine the best next steps, to include escalation to a Sales
Manager, additional support from a dedicated manufacturer support representative, and connection to our help desk.

Is it the intent to use employees of your company or will this be an outsourced function?
Between your CDW•G Account Manager and CDW•G’s
technical support technicians, all technical support
questions are initially handled by CDW employees. If
escalation to an OEM or software publisher is required, CDW•G will do that on your behalf.

18. Describe options for leasing and financing
and the various payment methods
accepted.

CDW•G has an in-house Financing Solutions Team to
help the City of Mesa and OMNIA Partners Participating
Public Agencies navigate among our tailored payment
solution options, which include leasing, financing,
subscriptions, etc. We take a consultative approach to

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At CDW•G, we focus on providing the best solutions in the industry—and that includes Financing Solutions. CDW•G
can facilitate an agreement between OMNIA Partners
Participating Public Agencies and various leading
financing companies that can help each Participating
Public Agency obtain the payment terms that best fit their unique needs and budget requirements. Agencies can
secure a payment solution structure with maximized
options and terms.

CDW•G’s Financial Partners provide the best option to fit the City of Mesa and OMNIA Partners Participating Public Agencies’ needs. For agencies with a Master Lease
Agreement established, we likely have a partnership in
place with their provider or can establish one, to extend their existing agreement to incorporate purchases from
CDW•G. Often, we leverage relationships with our
partners to offer more advantageous rates, terms, and
structures. For agencies that have diversity requirements to meet, we can recommend small and diverse partners
that hold relevant certifications.

Our Premier Financing Partners include, but are not
limited to, the following:
 Arrow Capital Solutions
 Cisco Capital
 Dell Financial Services
 HPE Financial Services
 Lenovo Financial Services
 LEAF Commercial Capital, Inc.

Payment Methods
CDW•G accepts payment through:
 Credit Cards (American Express, Discover,
MasterCard, Visa)
 Checks
 Purchase Order
 Electronic Data Interchange (EDI)
 Electronic Funds Transfer (EFT)
 Procurement Cards
 Ghost Cards

19. Please explain your firm’s process in
assisting agencies with identifying software
solutions providers. Response should
include how your team will assist agencies
identify their business needs, determine
which business partners can meet the
identified business needs and services
required. Services could include solution
analysis, configuration, Implementation,
CDW Software Services takes a pre- and post-sales
consultative approach to help the City of Mesa and OMNIA Partners Participating Public Agencies manage the
assessment, validation, deployment, and management of
software assets through every stage of their lifecycle. When it comes to software, CDW•G helps identify and understand your needs, analyzes solutions and software publishers
that help meet your needs, and offers configuration,

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CDW•G looks forward to detailed conversations with the
City of Mesa and OMNIA Partners Participating Public
Agencies to understand the main technical direction you are headed. After we listen, understand, and identify each agency’s unique needs, our experts provide technical
advice and recommendations, including information about new products and technology that align with the City of Mesa and OMNIA Partners Participating Public Agencies'
overall direction and needs.

Your CDW•G Account Team includes highly trained
presales specialists who are experts in particular areas of technology, including all things software, or for specific software publishers. When the City of Mesa and OMNIA
Partners Participating Public Agencies contact your
CDW•G Account Manager, he or she will engage these
value-added resources to participate in conversations that allow us to understand the main technical direction the City of Mesa and OMNIA Partners Participating Public Agencies are headed; part of these conversations include assisting agencies in identifying your business needs. After we listen and understand each agency’s unique needs, we work to
identify potential solutions that meet each agency’s goals before presenting those solutions in a proposal or product demonstration. We strive to educate the City of Mesa and OMNIA Partners Participating Public Agencies about
products and services by providing a comprehensive
overview of its features and benefits. Recommendations
and options can be provided by CDW•G via email, shared
folders, monthly/quarterly new-tech conferences, virtual or local meetings and briefings, executive seminars,
workshops, and more.

Our Total Software Management Methodology
Whether you need help determining if cloud apps are the right choice for your organization's future, planning the deployment of your next software rollout, or assistance keeping track of your software contracts and staying
compliant, CDW Total Software Management can help
optimize the City of Mesa and OMNIA Partners
Participating Public Agencies’ software environment, keep track of contracts, renewals, and stay compliant. Our
software experts guide you and enable a roadmap to
ensure we are meeting expectations and providing full
visibility into your software purchasing.

Our software experts guide the City of Mesa and OMNIA
Partners Participating Public Agencies through the
following steps:

Assess

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Before the City of Mesa and OMNIA Partners invest in new software or start thinking about a strategic software plan for the future, you need to understand your current software environment and assess the current landscape of your
contracts and deployed assets. Our software experts help you evaluate and navigate your current situation —
software usage, rogue IT issues, current licensing and
contracts, current and future business needs, software
audit concerns, and more — so the City of Mesa and
OMNIA Partners Participating Public Agencies can make
wise investments in the future. The first step in our process is our Software Asset Review.

The Software Asset Review is a no-cost value-added
service that provides a transparent view into purchased software assets, regardless of where they were purchased.

Each report includes a full license history and a renewals timeline. With this transparent view into what your
organization owns, CDW•G then assists in developing your software asset management strategy and goals. This
includes opportunities for optimization, compliance
position, renewals strategy, and technology solutions that can assist you in managing your software assets going
forward. Once we have a clear look into your assets, we will start to implement our Total Software Management solution around your contracts and software purchases that align with your goals.

Validate
Once CDW•G has a deep understanding of your software
assets, we assist in building a software strategy and then identifying the software solutions needed to set that
strategy in motion. CDW•G can test and pilot solutions
within your current environment, and select the right
software for your business and technical requirements.

Because we are vendor neutral and have partnerships with more than 300 software publishers, we focus on finding the right solution for each agency’s specific needs.

In this step, CDW•G helps the City of Mesa and OMNIA
Partners with the following:
 Proof of concepts to test feasibility
 Vendor comparisons
 Return on investment assessments
 Pilot implementations
 CDW's Technology Experience Center, which
allows you to:
 Try out a demo of the software
 Make software comparisons
 Explore the latest innovations to see if
they will help you achieve your business
goals
Deploy

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City of Mesa, Information Technology Solutions, Products, and Services 51

CDW•G can help design and deploy the perfect software
solution within the City of Mesa and OMNIA Partners
Participating Public Agencies’ environment. Our software solutions teams are segmented into unified
communications and collaboration, endpoint optimization, and mobility, so you leverage professionals who have
deployed in the area(s) most relevant to you.

Our experts become part of your team, providing the
support you need when and where you need it. We help
you navigate robust software offerings from virtualization and desktop management to networking and collaboration
solutions. More importantly, we can share our knowledge with you so the City of Mesa and OMNIA Partners
Participating Public Agencies can spend less time
managing software and more time putting it to work.

Manage
CDW•G makes dealing with multiple licenses, vendors,
and software solutions simple and effective, with our
experienced team of professionals available to help you throughout the process.

CDW•G helps right-size your software licensing to avoid unnecessary costs and streamline day-to-day software
management. CDW•G’s Software Licensing Management
helps with:
 Performing health checks
 Maintaining the right license position so you’re
neither over- or under-licensed
 Establishing consolidated billing
 Providing ongoing software recommendations
 Ensuring accurate IT planning and budgeting
 Maximizing value derived from licensing
agreements
 Applying compliance checkpoints
 Staying on top of licensing expiration and renewal
CDW•G’s experts will walk the City of Mesa and OMNIA
Partners Participating Public Agencies through the entire software management lifecycle, from choosing the proper products that suit your needs to contract negotiation and management to testing and deployment.

Additionally, CDW•G serves as a single resource to stay on top of your entire software environment. As part of our contract management roadmap process, your CDW•G
software team will conduct regular business reviews and contract deep dives to help manage the licenses over the course of the contract, and our contract management
roadmap will keep you aware of important renewal dates.

Success Story – Local Community-Development
Services
Background

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City of Mesa, Information Technology Solutions, Products, and Services 52

This local government entity sought assistance for their IT licensing renewals and aid in guiding their organization through the intricacies of software licensing agreements.

The customer contacted CDW•G to assist with their
upcoming renewals, help manage their software licenses, as well as maintain compliance and optimize costs.

Solution
CDW•G has a thorough process to ensure that the
customer’s needs are met. This engagement included a
detailed evaluation, careful planning, negotiating with vendors, finding cost-effective solutions, minimizing risks, and keeping meticulous records. Not only did this
approach meet the customer’s immediate licensing
requirements, but it also had long-term advantages in
terms of regulatory compliance, cost reduction, and
resource management.

Outcome
With the help of CDW•G, the customer was able to renew
their essential software licensing on time, ensuring
uninterrupted access to critical resources. This positions them to manage IT resources effectively and allocate
budgets efficiently.

In the end, the customer’s CDW•G team provided
expertise on licensing models, negotiation strategies, and industry standards to ensure compliance, prevent legal
complications, and reduce expenses.

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City of Mesa , Information Technology Solutions, Products, and Services 98 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

We are a certified Azure Expert Managed Service Provider with expertise in end-to-end cloud lifecycle management, including assessing, migrating, building, deploying, optimizing, and efficiently managing business solutions on Microsoft Azure.

We have earned all 6 of Microsoft’s Solution Designations and are now among the elite Microsoft partners certified with the Microsoft Solutions Partner Designation for Microsoft Cloud.

In 2022, we received the following awards:
 US Device Partner of the Year
 Surface Customer Adds Award Winner
Google
We are a Premier Google Partner. Together, Google and CDW•G bring you the best of Google solutions to grow and support your modern workforce. We are one of only four Google partners certified with Google CCAI expertise along with having three of the world’s 66 Google Cloud Fellows on staff. In 2023, we received the following awards:
 Partner of the Year in the Expansion category for its success in helping customers achieve better results through Google Workspace
 Partner of the Year in the Specialization category for excelling in the Education sector and delivering positive customer outcomes
Oracle
We are an Oracle Gold Partner. Our exceptional coverage, relationships, integration, asset management tools, image loads, and streamlined procurement processes allow us to be a trusted advisor on Oracle for the City of Mesa and OMNIA Partners Participating Public Agencies, making it easier to get the Oracle expertise and services needed to provide you with complete Oracle solutions.

Apple
As a Diamond Elite partner, we had a very successful, established relationship with Apple.

Apple products and services combined with our legendary logistics and services capabilities offer the City of Mesa and OMNIA Partners Participating Public Agencies improved profitability and employee productivity while simplifying IT overhead and lowering overall costs.

Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies K-12 customers.

Dell
CDW•G has complete access to all of Dell Technologies and Dell EMC’s product lines, selling the entire Dell product portfolio of client devices, displays, accessories, software, data storage, server, networking, and services. This portfolio includes RSA® and VMware®. With over 90 onsite CDW-badged dedicated resources and 250 Dell Technologies-badged resources, the Dell and CDW relationship is stronger than ever and suited to meet and configure all customer IT needs.

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City of Mesa , Information Technology Solutions, Products, and Services 99 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

HP
We have strong partnerships with both HP Inc. (HPI) and Hewlett Packard Enterprise (HPE); as a Platinum Partner, we have the experience and expertise to help the City of Mesa and OMNIA Partners Participating Public Agencies design the best solution.

This last summer, we received the following awards:
 2023 Global Solution Provider of the Year
 2023 North America Solution Provider of the Year
 2023 Consulting Partner of the Year by Zerto, a Hewlett Packard Enterprise company.

IBM
We are a Diamond Elite IBM Partner and have been providing IBM solutions for over 25 years.

Our IBM-dedicated team consists of nationwide sales, technical, and marketing experts. As an IBM Platinum Business Partner, CDW•G is authorized to sell IBM solutions – from servers and storage to software and technical services. CDW is the leading IBM Security software reseller in the United States.

Lenovo
Our strong partnership with Lenovo is a benefit to our customers, who receive top-quality Lenovo products quickly and efficiently. We are currently the largest Direct Response Channel Partner of Lenovo products.

Panasonic
CDW•G is a Panasonic Diamond-level partner and member of the Panasonic Authorized Reseller Program, authorized for computers and tablets, projectors, professional displays, scanners, and presentation technologies. CDW•G is Panasonic’s largest Toughbook computer reseller in the channel.

Cisco
We are a Cisco Gold Certified Partner. We have attained the broadest range of expertise across multiple technologies, and we are Cisco’s Largest US National Direct Integrator Partner. In November 2023, Cisco recognized us with the following awards:
 Data Center Partner of the Year (Global)
 Cisco Capital Partner of the Year (Americas)
 SMB Partner of the Year (Americas – US)
 USA Partner of the Year (Americas – US)
 Area Partner of the Year (US – Central)
 Commercial Partner of the Year (US – Central)
 Enterprise Networking Partner of the Year (US – Central)  SMB Partner of the Year (US – Central)
 South Enterprise Partner of the Year (US – Central)
 Enterprise Networking Partner of the Year (US – East)  Federal Intelligence Partner of the Year (Federal)
Please note that we excluded our Canada, European, and UK awards from this list.

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City of Mesa , Information Technology Solutions, Products, and Services 100 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Juniper Networks
We are an Elite Partner with Juniper Networks; we have 100+ accreditations and 10+ certifications, including the Enterprise Routing & Switching Specialization and the Mist AI Specialization.

ExtremeNetworks
CDW•G is an ExtremeNetworks Diamond Partner. We have specializations in Security & Access Control, Cloud, Management & Automation, Data Center, ExtremeWireless, and ExtremeSwitching.

Netgear
Together, CDW•G and Netgear provide high-performance switching, wireless, and security solutions. We are authorized to sell Netgear Business, as well as Wi-Fi and networking solutions, switching, AV, remote management, and more.

Additional Partners
For your convenience, we have provided our line card as Exhibit 1.

Services
j. Services: Services such as, but not limited to cloud computing, consulting, technical support, leasing/financing, trade-ins, repair, design, analysis, configuration, implementation, installation, training, maintenance, advisory, managed and support services, staff augmentation, professional services, etc. In addition, services that are related to the design, use, or operation of the products being purchased such as system configurations, testing, hardware/software installation, upgrades, imaging, etc. Services may also include materials, equipment, and supplies provided by the Reseller under an SOW Note: All hardware should come assembled. For example, if extra memory, additional drives, or peripherals are ordered, the Contractor must install them unless the Participating Agency requests, that they not be installed.

CDW•G provides the required services listed in the RFP’ Scope of Work; we provide insight into each requested service throughout the remainder of this section. Our full-stack engineering services team focuses on digital transformation – from code and applications to cloud, data, and security – to help you accelerate innovation, enhance user experiences, and optimize collaboration, all while delivering agility and cost efficiencies.

Lifecycle of Services
In today’s competitive market, the speed of digital priorities is critical to success, yet technical complexities can slow progress. CDW•G’s full lifecycle of services supports the City of Mesa and OMNIA Partners Participating Public Agencies’ internal team and helps you focus on your short-term and long-term goals. Our experts help you design, orchestrate, and manage your technology environment:

Design – Advisory and Assessment
Using a wide breadth of tools, data, and decades of expertise, we offer strategic advisory services, workshops, assessment, planning, and design engagements with our engineers that consider your specific needs and make recommendations to address gaps and optimize growth. This includes documentation, analysis, and creation of materials that detail the bridge between your current and future state.

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City of Mesa , Information Technology Solutions, Products, and Services 101 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Orchestrate – Building, Implementation, Deployment
Our expert engineers configure and deploy your solutions to help the City of Mesa and OMNIA Partners Participating Public Agencies implement technology according to your organization’s unique needs and ensure it works from day one. We build, create, and analyze software or services, as well as test and release into a defined environment and implement changes outlined in the design phase. We implement technology adoption and organizational change management plans to ensure you’re fully utilizing your technology solutions and deriving the value you expect.

Manage – Continuous Support and Operations
CDW•G can help the City of Mesa and OMNIA Partners Participating Public Agencies save time and money and augment internal IT team bandwidth with 24/7/365 support and expert management of any aspect of your technology solution.
 Managed services: With proactive monitoring, automation, alerting, analysis, maintenance, and performance of operational functions of an organization’s contracted technology environment, CDW•G provides end-to-end support of your complex environments.
 Technical support and continuous improvement engagements: CDW•G experts provide technical support for complex technology solutions when your IT, development, and business teams need it. Our experts work with you to continuously optimize your technology environment.

We provide greater insight into our full Managed Services capabilities later in this section.

CDW Services Overview
Our professional services help the City of Mesa and OMNIA Partners Participating Public Agencies amplify your capabilities at any stage of your technology journey. IT services are a critical necessity for government entities and public agencies. Our IT services are built to help the City of Mesa and OMNIA Partners Participating Public Agencies tackle various day-to-day challenges, such as increasing efficiency and maximizing costs, while allowing you to free up your internal resources to focus more on core projects. However, not all government entities and public agencies are fully equipped with the necessary resources or have access to the technical experience and support that they need. Our services allow the City of Mesa and OMNIA Partners Participating Public Agencies to focus more on their residents and constituents.

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City of Mesa , Information Technology Solutions, Products, and Services 102 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

CDW Services consists of the following services, each with its own focus, experts, and capabilities:

CDW Infrastructure Services provide expertise, tools, and resources to scale and future-proof your infrastructure. We help the City of Mesa and OMNIA Partners Participating Public Agencies upgrade existing architecture and prepare for what’s to come, whether on-premises, migrating to the cloud, or in the cloud. We also modernize applications, streamline delivery through DevOps (CDW Development Services), and write custom, cutting-edge apps that drive business. To ensure all of your needs are being met, we have broken our Infrastructure Services into the following categories:
 CDW Hybrid Cloud consists of cloud and hyperconverged infrastructure services.  CDW Networks deals primarily with enterprise networking as well as data center networking.
 CDW Data Center encompasses soft-ware defined data centers, data center migration and optimization, next-gen backups, compute and storage solutions, as well as power and cooling solutions.
 CDW OS includes operating systems, applications, and services.  CDW Software Engineering includes DevOps, as well as software design and consulting.
 CDW App Modernization deals specifically with Application Modernization.

CDW Workspace Services provide a comprehensive approach that allows employees to work from anywhere, on any device. We enable the City of Mesa and OMNIA Partners Participating Public Agencies to build a communications platform that grows with you, is rapidly adopted by end users, and helps improve business outcomes through seamless collaboration. Our workspace services are broken into the following categories to meet a variety of complex needs:

Figure 6. CDW•G’s Lifecycle of Services

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City of Mesa , Information Technology Solutions, Products, and Services 103 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 CDW Collaboration services deal primarily with communications, messaging and conferencing, video, applications such as Office 365, engagement contact centers, as well as portals and content collaboration.
 CDW Endpoint services encompass management and security, mobility, mobile workspaces, unified endpoint management, and managed print services and printer supplies programs.

CDW Security Services provides independent evaluations of security posture and helps government agencies fortify their weaknesses. Our certified experts design comprehensive strategies and solutions for protection and response. Our security services are broken into the following categories:
 CDW Secure Platform includes next-generation firewall and IPS, content security, identity and access management, network visibility, and endpoint protection, as well as policy and access.
 CDW Detect and Respond deals with log aggregation and correlation, as well as security incident response.
 CDW Information Security deals only with information security services.

CDW Data Services, including artificial intelligence (AI) and machine learning (ML) services, offer actionable insights that give you a stark competitive advantage. Design, build, and deploy modern data analytics and AI/ML solutions for storing, transforming, discovering, and operationalizing your data. We have broken our data services into the following categories:
 CDW Data focuses on data modernization and data analytics.  CDW AI/ML deals specifically with machine learning analytics (ML) and artificial intelligence (AI) data analytics.

CDW Support Services delivers custom warranty, maintenance, and support services that augment your IT staff so they can focus on maximizing business outcomes. We offer a variety of support services for hundreds of manufacturers; these services include the following:
 CDW Technology Support is a branded service backed by the Original Equipment Manufacturer (OEM) collaborative warranty support service. Our depth and breadth of expertise enable us to get a top-level engineer quickly, resulting in faster incident resolution.
 CDW Extended Support provides continuous break/fix support service on equipment that its manufacturer no longer covers (N-1 or older) or is nearing end-of-service (EOS) life.
 Help Desk Services connects you with our Managed Services team and helps put the right people, processes, and tools in place.
 Warranty and Maintenance Services allow us to keep your equipment – and organization – running with expanded and extended warranties as well as custom maintenance contracts that include on-call experts and break/fix agreements.

CDW Configuration and Integration Services make sure your new technology is ready to work on arrival, whether we are building out a data center solution with fully configured racks, facilitating a multisite deployment of pre-configured computing devices, or handling single- device provisioning. We offer basic and advanced services:
 CDW Basic Configuration and Integration Services include hardware integration, software configuration, asset tagging and reporting, custom laser engraving, Windows autopilot enrollment with Intune pre-provisioning, Chrome OS White Glove Service

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City of Mesa , Information Technology Solutions, Products, and Services 106 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

OMNIA Partners Participating Public Agencies. Our close relationships mean that we receive competitive price offers and timely notifications regarding product changes. This allows the account team to keep the City of Mesa and OMNIA Partners Participating Public Agencies appraised of new product releases, version changes, and price changes, all of which affect how you purchase software.

CDW•G offers the City of Mesa and OMNIA Partners Participating Public Agencies the following value-added services:
 Assessments
 Software License Review
 Demonstration Labs (such as our Microsoft Experience Center)  Virtualization Assessment
 Security Threat Check
 One-to-One Readiness
 Trial License Key Codes
 Educational resources and important notifications, including email notifications, webinars, CDW’s Solution blog, Software Simplified, and White Papers, among others  Software purchase reports
 Available software promotions
 Sponsored vendor events designed to keep the City of Mesa and OMNIA Partners Participating Public Agencies in the know of industry trends Licensing Strategy Consultation
 Current licensing assessment
 Analysis of current and future needs
 Discussion regarding procurement preferences
 Multiple quotes for side-by-side comparison
Ongoing Licensing Strategy Sessions
 New products
 Software Assurance benefits utilization
 Changes in licensing structure
 Future procurement planning
Quarterly and Ad Hoc Reporting
 Help for managing maintenance agreements
 Reminders for expiration-sensitive products
 Analysis of options for coterminous agreements
 Comprehensive online reporting of all software purchases from CDW•G Customized Procurement Plan
 Multi-year license procurement roadmap
License Agreements
 Provide for the City of Mesa and OMNIA Partners Participating Public Agencies Education on License Agreement Terms & Conditions
 License Agreement setup and processing
Our expertise extends to everything from the evaluation process and technology planning to software purchasing and the contract management tasks ahead. CDW•G is committed to coordinating the resources needed to provide helpful insight on right-fit options for your specific

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City of Mesa , Information Technology Solutions, Products, and Services 108 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Integration Services: Full integration with existing applications  Application Modernization: Turning monolithic legacy apps into cloud micro-services  Aggregation Services: Streamlined administration and aggregated billing  Managed Services: CDW•G hosted and remote managed services or partner-managed services
 Fulfillment Services: Onboarding, reporting, billing, partner reconcilement, and renewals
As a leading provider of Cloud Solutions, we can help the City of Mesa and OMNIA Partners Participating Public Agencies assess your priorities and determine which applications and processes should and shouldn't be moved to the Cloud. We also help you design the best delivery model, whether public, private, or a hybrid model, that provides the greatest flexibility to customize your solution. Furthermore, our pre-qualified partner network makes it easy to find the right providers and to create a comprehensive, multi-vendor solution that meets your specific needs.

Consulting and Advising Services
Our IT consulting and professional services team — over 1,000 professionals strong — delivers personal service that helps the City of Mesa and OMNIA Partners Participating Public Agencies understand and meet your organizational and technological needs. A key differentiator for our Advising and Consulting practice is that our experts go beyond advising; CDW•G can deliver on whatever the City of Mesa and OMNIA Partners Participating Public Agencies need. Because of our ability to design and deliver, our consultants incorporate their technical knowledge and experience into the design, assessment, and implementation. Our comprehensive approach ultimately mitigates risk through experience to ensure that customers like the City of Mesa and OMNIA Partners Participating Public Agencies get it right the first time.

We have expertise and certifications across diverse industries in the public and private sectors.

Our project managers and consultants work directly with you to design and implement every facet of your IT solution.

Using a wide breadth of tools, data, and years of expertise, we offer strategic advisory services, workshops, and assessment, planning, and design engagements with our engineers that consider your specific needs and make recommendations to address gaps and optimize growth.

This includes documentation, analysis, and creation of materials that detail the bridge between your current and future state.

Presales Consulting
A unique advantage of CDW•G’s business model is that the City of Mesa and OMNIA Partners Participating Public Agencies have access to an incomparable depth and breadth of value- added technical expertise. Our highly trained and experienced Technology Specialists and Solution Architects provide expert consulting advice and ongoing support. In addition, our strong relationships with manufacturers enable your CDW•G Account Team to provide presales consultation, technology roadmaps, and other assistance quickly. In fact, many major vendor partners have dedicated staff at CDW•G.

During the presales phase, service consultation focuses on understanding the City of Mesa and OMNIA Partners Participating Public Agencies’ requirements and engaging the appropriate technology specialists, systems engineers, and solution architects. We work to identify potential solutions that meet each Participating Public Agency’s needs before presenting those solutions in a proposal or product demonstration. We strive to educate the City of Mesa and OMNIA

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Fairfield City CouncilOctober 21, 2025

Fairfield City Council
October 21, 2025