Fairfield City Council
October 21, 2025

City of Mesa , Information Technology Solutions, Products, and Services 109 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Partners Participating Public Agencies about products and services by providing a comprehensive overview of its features and benefits.

Below is an overview of those who can be engaged to support the City of Mesa and OMNIA Partners’ Participating Public Agencies during the presales consultation process and beyond:

Technology Specialists
Our teams of technology specialists are highly trained and experienced in various products and technologies, including the following:
 Leasing and Finance
 Managed Print Services
 Mobility
 Networking
 Power and Cooling
 Servers and Storage
 Software Licensing and Management
 Unified Communications and
Collaboration
 Voice and Data
 Security
Presales Systems Engineers
We have a large team of over 100 presales systems engineers who hold vendor-funded positions and provide presales support for that particular partner’s products. These experts assist with evaluating products based on your unique operational requirements and budgetary constraints. They review quotes for product compatibility, functionality, and compliance.

Solution Architects
Our teams of solution architects work closely with the vendor partners whose solutions they design. They assess your environment and work with your IT staff to design plans for solutions that boost productivity and improve operational efficiencies. Extremely knowledgeable about the latest technologies, they have important insight into the pros and cons of different solutions.

Onsite Vendor Representatives
CDW•G has manufacturer and software publisher representatives onsite at our sales offices to assist account managers and specialists with requests for technology roadmaps and to provide training on an ongoing basis. Our strong relationships facilitate presales consultation and timely notification regarding product changes and products going end of life.

Data Center Transformation Team
In addition to our presales consulting team and resources, our advanced consulting arm, the Data Center Transformation (DCT) team, has both the resources and expertise to collect complex data, provide custom reporting, and tailor our advisory outcomes to the unique needs of the City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G is aligned with industry trends across technology organizations and industries, including state, local, and education. CDW•G reins in the complexity of industry trends and tailors it to your needs and goals through our disciplined practices.

Data Center Transformation is the process of changing an organization’s IT infrastructure and application services to improve its capabilities, performance, and efficiency. The process includes data center migrations, cloud integration, large-scale changes to hardware, virtualization, improved resiliency, software-defined components, application rationalization, and business process automation. At its core, DCT is a business-first approach that will enable the

City of Mesa , Information Technology Solutions, Products, and Services 111 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 vCISO Service: Many organizations have limited staff or skill sets and need assistance navigating security obstacles, which is why CDW•G’s Security Consultants are available to act as a virtual Chief Security Information Officer (vCISO). Our vCISO service helps you improve the maturity and scope of your existing security practices by providing a technology-neutral Security Consultant.
 CDW OS ITSM Simulation/Executive Visioning Workshop: By participating in our IT Service Management (ITSM) business simulation workshop, the City of Mesa and OMNIA Partners Participating Public Agencies can learn how to increase the business impact of your internal service provision. This hands-on, highly interactive IT/Business workshop is designed to educate the City of Mesa and OMNIA Partners Participating Public Agencies’ leadership and stakeholders in the business structure of process with technology.
 IoT Transformation Workshop: Our Internet of Things (IoT) Transformation Workshop is designed to help the City of Mesa and OMNIA Partners Participating Public Agencies understand your data needs, determine the return on investment (ROI), and evaluate your foundational infrastructure to determine if any technical components should be retired, evolved, or added before implementing an IoT technology initiative.  CIO Essentials: Our CIO Essentials provides the framework to develop the City of Mesa and OMNIA Partners Participating Public Agencies’ vision for the future into an actionable strategy and roadmap. Whether Participating Public Agencies are looking to transform your organizations into a DevOps culture based on cloud Platform as a Service (PaaS), industrialize your private cloud services, consolidate your application portfolio, or modernize your IT environment as a whole to reduce IT expenses, CIO Essentials provides the tools the City of Mesa and OMNIA Partners Participating Public Agencies need to deliver a clear, concise business-centric strategy.  PMO Assessment Workshop: Our DCT leads our Project Management Office (PMO) Assessment Workshop. This workshop is a high-impact, comprehensive program to assess and improve Project Portfolio Management (PPM) practices over the course of 3- 4 weeks. This comprehensive program consists of three survey domains: PPM current state, PPM satisfaction, and PPM assessment.
 Application Rationalization: Over time, your application portfolio may expand as more are introduced for specific needs. Using a strong holistic methodology, CDW•G can help the City of Mesa and OMNIA Partners Participating Public Agencies address your application portfolio to ensure that the applications used are cost-efficient and serve as effective tools. Our skilled consultants will work directly with relevant stakeholders to review your organization’s complete list of applications. This review includes a full data analysis, coupled with facilitated workshops and interviews with application owners and end-users. These sessions provide additional context and knowledge beyond the raw data to identify and attain your organization’s end goals.  Application Dependency Mapping: Application dependency mapping combines tool- based discovery with the experience of CDW•G resources to provide a holistic view of an application environment, including detailed information and mapping of the relationships between your IT assets. Whether the City of Mesa and OMNIA Partners Participating Public Agencies are prepping to migrate to a new data center, introducing a new application, reducing the risk of business interruptions, or planning to transform your business, application dependency information is a crucial factor in your success.

Application dependency mapping is an essential first step for understanding your current environment or preparing for a wide range of changes.

City of Mesa , Information Technology Solutions, Products, and Services 113 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
old adage of “use it or lose it” funds, CDW•G was able to provide critical staff augmentation resources to complete crucial updates on a timeline unique to local government.

Going a step further, the City’s dedicated CDW•G Account Team coordinated consultants to help formulate an effective plan for implementing and executing on their vision. This wide range of services offered by CDW•G – from basic network upgrades to InfoSec consulting and road mapping – became a key factor in IT moving from treading water to making real progress in delivering exceptional outcomes.

Success through OMNIA Partners
The City benefits from competitively priced service offerings with the technical acumen to partner alongside C-level executives and deliver innovative outcomes; a contract that procurement understands and embraces as a cost-saving measure; and a partner that understands their needs and aligns their resources to help accomplish goals that once seemed out of reach.

Technical Support Services
CDW Technology Support
CDW Technology Support (CTS) is CDW•G’s branded offering backed by the OEM collaborative warranty support service. CTS provides an enhanced client warranty support experience with one contract offering incident management for covered devices. CDW•G will take the first call for the City of Mesa and OMNIA Partners Participating Public Agencies to help resolve your issue and, if needed, provide an engineer onsite to perform a hardware replacement.

If escalation to the OEM is required, CDW•G will do that on the City of Mesa and OMNIA Partners Participating Public Agencies’ behalf. CDW•G Technology Support helps the City of Mesa and OMNIA Partners Participating Public Agencies solve your business problems by providing a single solution for your manufacturer support, saving internal IT staff time and/or any unplanned expenses for an engineer to come and replace faulty hardware and/or renew a contract that was not co-termed. Because of CDW•G’s depth and breadth of expertise, we are able to get a top-level Technical Assistance Center (TAC) engineer more quickly than a customer may be able to, resulting in quicker incident resolution. Some of the features and benefits of CDW Technology Support include:
 One place to call: CDW Technology Support allows the City of Mesa and OMNIA Partners Participating Public Agencies a single point of contact. We provide end-to-end ownership of all incidents, service requests, and support for maintenance, hardware replacement, knowledge base, and software support.
 24/7/365 support: CDW Technology Support provides around-the-clock support via a dedicated service desk 24/7/365 and also provides a dedicated support number, email address, and ServiceNow login to open and view case status online.  Full-service Return Merchandise Authorization: If, after troubleshooting, CDW engineers determine that a device needs to be replaced, CDW•G will request the RMA from the manufacturer on your behalf and have it sent to your location. We will also dispatch an engineer to meet that part and swap out the device for you and return the defective parts to the manufacturer and update the serial numbers on your contracts.  Fully backed by manufacturer warranty and support: A support contract is purchased through the manufacturer so you do not lose the ability for upgrades,

City of Mesa , Information Technology Solutions, Products, and Services 114 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
updates, etc., and may be provided software download access to those contracts if requested.

Maintenance Offerings
CDW•G offers various maintenance agreements to cover all types of vendors, products, and service levels. Our offered maintenance agreements give access to cover all vendors, products, and service levels with just one toll-free number. Types of available agreements include the following:
 Coterminous Support Contracts. A conterminous support contract takes the City of Mesa and OMNIA Partners Participating Public Agencies’ existing manufacturer support plans and roll them together with one standard end date to eliminate the risk of a lapse in coverage.
 Break/Fix Maintenance Agreement. These annual maintenance agreements and contracts cover the repair or replacement of in- or out-of-warranty equipment.  Retainer Contracts. Retainer contracts provide a designated block of time that guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access to field service and support staff, including system engineers, network technicians, PC, and printer repair technicians, and more.

For information about warranty and repair services, please see “Repair” below.

Leasing/Financing Services
CDW•G has an in-house Financing Solutions Team to help the City of Mesa and OMNIA Partners Participating Public Agencies navigate among our tailored payment solution options, which include leasing, financing, subscriptions, etc. We take a consultative approach to financing options that ensure the City of Mesa and OMNIA Partners Participating Public Agencies’ goals are met.

At CDW•G, we focus on providing the best solutions in the industry—and that includes Financing Solutions. CDW•G can facilitate an agreement between OMNIA Partners Participating Public Agencies and various leading financing companies that can help each Participating Public Agency obtain the payment terms that best fit their unique needs and budget requirements. Agencies can secure a payment solution structure with maximized options and terms.

CDW•G’s Financial Partners provide the best option to fit the City of Mesa and OMNIA Partners Participating Public Agencies’ needs. For agencies with a Master Lease Agreement established, we likely have a partnership in place with their provider or can establish one, to extend their existing agreement to incorporate purchases from CDW•G. Often, we leverage relationships with our partners to offer more advantageous rates, terms, and structures. For agencies that have diversity requirements to meet, we can recommend small and diverse partners that hold relevant certifications.

Our Premier Financing Partners include, but are not limited to, the following:
 Arrow Capital Solutions
 Cisco Capital
 Dell Financial Services
 HPE Financial Services
 Lenovo Financial Services
 LEAF Commercial Capital, Inc.

City of Mesa , Information Technology Solutions, Products, and Services 115 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Trade-in Services – CDW•G’s Information Technology Asset Disposition When the City of Mesa and OMNIA Partners Participating Public Agencies’ equipment reaches the end of its lifecycle, CDW•G can refer you to industry-leading IT Asset Disposition (ITAD) service providers to help you properly dispose of the hardware. Our partnerships with industry- leading asset disposition organizations allows for fair market value, responsible disposal, transfer of liability, and potentially credit toward new tech purchases with CDW•G.

CDW ITAD services include, but are not limited to data wiping, asset removal, evaluation, recycling, onsite shredding, potential value back credit to maximize recovery, and depot services. CDW ITAD offers many benefits to the City of Mesa and OMNIA Partners Participating Public Agencies, including:
 Logistics services for quick and efficient removal of equipment from client facilities  Device pickup, including palletizing equipment, shrink wrapping, and transport  Document of liability transfer provided to indemnify client from any environmental liability  Ensure removal of all client information and software from electronic media and assets  US Department of Defense-compliant erasure services in full support of government standards
 EPA-approved disposal
 Zero-landfill policy
 Complete serialized reporting available via a website Repair Services
CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to provide the City of Mesa and OMNIA Partners Participating Public Agencies the assurance of predictable costs and repair response times that a warranty agreement can provide.

The standard manufacturer warranty that comes with most products is a “best effort” commitment for response time. Regardless of the application of a system for the City of Mesa and OMNIA Partners Participating Public Agencies, the “best effort” level of service is frequently not sufficient to achieve desired business continuity. Even a non-critical repair, such as a tablet, can keep a coworker without this tool for 8-10 business days. Moreover, standard manufacturer warranties can quickly expire. The average industry cost for maintenance is $85-$120 per hour plus parts; quickly leaping past the cost to extend the warranty. As such, we recommend the City of Mesa and OMNIA Partners Participating Public Agencies take advantage of the warranty, repair, and maintenance options we offer.

CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to provide our customers the insurance of predictable costs and repair response times that a warranty agreement can provide. Our comprehensive suite of product lifecycle support offerings includes:
 Warranty extensions and upgrades
 Post warranty support
 Accidental damage protection
 Maintenance contract agreements
 Post-sale technical support
 Product and certification training
 Onsite repair
 Depot repair
 Help desk service
Account Managers keep a watchful eye on all of their customers’ agreements and have pre- emptive discussions to ensure customers’ next warranty purchase meets their needs as well.

City of Mesa , Information Technology Solutions, Products, and Services 116 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Examples of our available warranty levels, popular warranty options, and related value added services are included below. The completeness of our portfolio allows us to provide effective problem diagnosis and resolution for every customer need.

Basic Warranty
CDW•G’s basic warranty offering includes the following:
 CDW•G provided 30 day warranty – We offer a complimentary 30 day warranty for all products we sell. Once the 30 days have expired, CDW•G’s technical support or the City of Mesa and OMNIA Partners Participating Public Agencies’ dedicated Account Manager assist in requesting the manufacturer warranty service.  Certified technician support – We provide toll-free, email, and on-line chat technical support on all hardware and operating systems for up to two years after purchase from CDW. Our technical support technicians are US based, located in Holmdel, New Jersey, responding to about 60 calls a day. For insight into your technical issues, the City of Mesa and OMNIA Partners Participating Public Agencies can monitor the frequency and type of technical support requests via the CDW•G Account Center.  Extensive engineering support – We have service-dedicated coworkers nationwide, aiding in pre- and post-sale questions. They provide assistance to the City of Mesa and OMNIA Partners Participating Public Agencies by phone, and we also offer on-site support. As with the technical support above, a key to great support is that they are not compensated by an individual manufacturer they are “vendor agnostic.” This allows them to support the interoperability of the City of Mesa and OMNIA Partners Participating Public Agencies’ entire solution, not promote a single brand. These experienced and certificated engineers provide consultation with configurations and infrastructure shifts.

Extended Warranty
CDW•G offers various extended warranty options, including the following:

CDW Maintenance Agreements
CDW’s offered maintenance agreements give access to cover all vendors, products, and service levels with just one toll-free number. Types of available agreements include:
 Coterminous Support Contracts - A coterminous support contract can take the City of Mesa and OMNIA Partners Participating Public Agencies existing manufacturer support plans and roll them together with one common end date to eliminate the risk of a lapse in coverage.
 Break/Fix Maintenance Agreement - These annual maintenance agreements and contracts cover the repair or replacement of in- or out-of-warranty equipment.  Retainer Contracts – Retainer contracts provide a designated block of time that guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access to field service and support staff including: system engineers, network technicians, PC and printer repair technicians, and more.

Cisco SMARTnet
Without SMARTnet, Cisco charges $400 hour for repair services. With the average repair taking four hours, customers are likely to pay $1600 per incident without SMARTnet. Cisco SMARTnet service provides enhancement and maintenance support resources during the operational lifetime of a Cisco networking device. We are the #1 Cisco SMARTnet partner, holding SMARTnet Maintenance Agreements with over 34,000 distinct customers. Our dedicated

City of Mesa , Information Technology Solutions, Products, and Services 117 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

SMARTnet team has 38 SMARTnet Specialists with over 200 years of combined experience working with SMARTnet contracts and in-depth knowledge of Cisco’s internal SMARTnet tools.

We offer multiple length and levels of SMARTnet agreements, including onsite options. CDW is authorized to purchase directly from Cisco, which can greatly reduce the City of Mesa and OMNIA Partners Participating Public Agencies’ cost for this comprehensive service.

Hard Drive Retention
CDW•G offers IBM and Lenovo hard drive retention warranty options for our customers whose hard drives store confidential customer data, trade secrets, or intellectual property, or if they need to comply with regulatory requirements. When a damaged hard drive is replaced, the customer keeps the original defected device, eliminating tracking of drives during transit and providing the utmost data protection.

Design Services
We get that every IT solution is unique and that its delivery must be customized to meet the City of Mesa and OMNIA Partners Participating Public Agencies’ specific needs. In tandem with industry-leading partners, our highly experienced architects, engineers, and project managers will work with you to design solutions that meet the City of Mesa and OMNIA Partners Participating Public Agencies’ needs and help you reach your IT goals. From configuration and maintenance to advanced engagements across infrastructure, workspace, security, and support, CDW•G has the expertise you need to help with all of your IT needs. We provide remediation recommendations based on environment discovery and create application architecture designs and roadmaps specific to the requirements of each OMNIA Partners Participating Public Agency.

An overview of our design services include, but are not limited to, the following:
 Solutions Design: CDW•G helps you design specific solutions to meet your hybrid infrastructure, network, digital workspace, and security needs.  Transformation Design: Design platform migrations, application upgrades, and the entirety of your digital transformation
 Platforms Design: Design public cloud platforms and applications with our experts. Our design and planning workshops help you align your goals and needs to create an outcome-based unified communications strategy based on end-user satisfaction.  Device Design: Device Design includes custom building the right device for the City of Mesa and OMNIA Partners Participating Public Agencies’ needs and providing recommendations for all key technical specifications. Once the City of Mesa and OMNIA Partners Participating Public Agencies know which products are best for your environments, we often work with our partners to custom design them – even if the device is not currently available in the market. These devices - also called Configure to Order – are built to your exact specifications.
 Data Strategy Design: The first step in harnessing the power of your data is having the right processes in place for collecting, analyzing, and making decisions based on what the data is telling you. CDW•G is there to suggest new ways to create an agile, modern data strategy. We conduct a comprehensive evaluation of your current data processes and platforms and then design a customized data strategy tailored to your needs.  Software Development/Design: CDW•G provides remediation recommendations based on environment discovery, and create application architecture designs and roadmaps specific to your requirements.

City of Mesa , Information Technology Solutions, Products, and Services 120 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
an inventory list, and then provide recommendations that meet your requirements and allow you to achieve your desired outcomes.

Network Health Check
This health check includes elements like tools deployed to discover network devices, End of Life (EOL) or End of Sale (EOS), and software security report, device software code recommendations, and a summary report.

Network Assessment
Our Network Assessment includes all of the elements of the Network Health Check, but is more feature-rich in its diagnostic capabilities.

Next Generation Network Assessment
Our Next Generation Network Assessment delivers our most comprehensive diagnostics. It includes more future-state planning artifacts, such as a roadmap tailored to the City of Mesa and OMNIA Partners Participating Public Agencies needs that outlines recommended steps for improving future-state performance and security.

Quality of Service Assessment
An in-depth review of each device’s Classification and Marking, Queuing and Shaping, Service Provider mapping and translation, and WAN VPN.

Multicast Assessment
An in- depth review of each device’s L2/L3 Multicast configuration.

DV Technical Readiness Assessments
Digital Velocity (DV) Technical Readiness Assessments are designed to benchmark current architecture, processes and practices, and the City of Mesa and OMNIA Partners Participating Public Agencies’ maturity level with the goal of uncovering, at a high level, the fastest and most impactful path toward your desired future state. Assessments are available for the following focus areas: Cloud, Modern DC, Migration, Database Migration, Application Modernization, DevOps, and Data Modernization.

Hybrid Infrastructure Assessment
Our Hybrid Infrastructure Assessment Team (HIAT) has several data center use cases and scenarios to provide capacity and planning advice in tandem with CDW•G solution architects, including:
 Environment Overview: CDW•G’s HIAT provides a detailed report of a customer’s current virtualization environment.
 VMware End of Support: CDW•G and the HIAT perform a licensing and hardware compliance checkpoint for VMware Virtualization.
 Platform Migration: A CDW•G Solution Architect works with the HIAT to project capacity for new compute platforms for a specific environment, whether on- premises or in the cloud.

City of Mesa , Information Technology Solutions, Products, and Services 121 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Consolidation: A CDW•G Solution Architect in tandem with the HIAT can project the capacities needed to consolidate hardware or geographic locations.  Disaster Recovery (DR): A CDW•G Solution Architect in tandem with the HIAT will provide the City of Mesa and OMNIA Partners Participating Public Agencies an overview of DR planning, best practices, and additional services available to assist in this critical business function.
 Hardware Refresh: A CDW•G Solution Architect , in tandem with the HIAT, helps the customer analyze and plan for proper lifecycle management of the data center infrastructure.

While valued at $5,000, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.

CDW Well-Architected Review for AWS
A CDW•G field solution architect utilizes the AWS Well-Architected tool to walk the customer through the questionnaire and then reviews the output, specifically identifying any high-risk issues with the City of Mesa and OMNIA Partners Participating Public Agencies.

While valued at $5,000, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.

CloudHealth: Rightsizing Existing AWS Environment Assessment A CDW•G field solution architect enrolls the City of Mesa and OMNIA Partners Participating Public Agencies for a no-cost trial with CloudHealth and, after two-week lead time, they outline what the tool has identified for you.

While valued at $2,500, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.

Power and Cooling Assessment
CDW•G’s Power and Cooling team performs an analysis of the City of Mesa and OMNIA Partners Participating Public Agencies current environment.

While valued at $2,500, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.

CDW Storage Assessment Workshop
An analysis of the City of Mesa and OMNIA Partners Participating Public Agencies’ data center storage environment, including object, file, block, cloud-based strategies, DC performance, capacity, and end-of-support planning.

VMware NSX POC Assessment Workshop
This data center assessment considers and deploys a proof of concept for the City of Mesa and OMNIA Partners Participating Public Agencies on how micro-segmentation using the NSX platform can benefit your operations.

Nutanix Configuration Assessment

City of Mesa , Information Technology Solutions, Products, and Services 123 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Application Architecture Review
Identify potential concerns within an application by examining the architecture and the data flow, finding vulnerabilities, and providing detailed recommendations for improvement.

SDLC/DevOps Review
Review and improve the secure Software Development Life Cycle (SDLC) program by focusing on the use of key application security solutions, including Dynamic Application Security Testing, (DAST), Static Application Security Testing (SAST), Interactive Application Security Testing (IAST), and Software Composition Analysis (SCA).

Data Protection Modernization Assessment
Evaluate the entirety of the data protection ecosystem to ensure the City of Mesa and OMNIA Partners Participating Public Agencies’ recoverability. This assessment leverages a proprietary Data Protection ScoreCard (as well as stakeholder interviews and analytics tools) to provide a report comparing the existing environment to that of the new modernized environment.

Database Security Assessment
Assess database risk by evaluating the susceptibility of the City of Mesa and OMNIA Partners Participating Public Agencies’ database to a host of known vulnerabilities and common attack scenarios.

Rapid IAM Assessments
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ current Identity and Access Management (IAM) program and its ability to defend against a wide variety of threats. This assessment aligns with ISACA’s IT Assurance Framework (ITAF), COBIT 5.0, ISO 27001/27002, ITIL v3, or the NIST standards.

IAM Strategy Assessment
Use business and security objectives to plot the course for an IAM program over a three- or five-year horizon, including new tool deployments, integrations, functionality improvements, and business justifications.

User Access/Privileged Access Reviews
Get a system-agnostic view of the organization’s user processes and roles, and identify opportunities to convert manual processes into automated workflows.

Identity Exposure Assessment
Leverage a Zero Trust view to assess the CISA pillars of Identity and Device. The assessment closely aligns with the NIST Zero Trust Architecture and CISA Zero Trust Maturity Model, evaluating user and device identity management across on-premises and cloud environments for alignment with Zero Trust best practices.

Cybersecurity Maturity Assessment

City of Mesa , Information Technology Solutions, Products, and Services 124 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Leverage an established capability maturity model (CMM) to objectively evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ current security program and provide realistic maturity rankings across industry standards and frameworks, including the NIST CSF, NIST 800-53, CIS Top 20, and PCI DSS.

SAP Role Design Assessment
Assess Systems Applications and Products (SAP) Production environment, reviewing role design approach, role naming conventions, organizational-level security, unassigned roles, maintenance access, end-user profile assignment, and access to sensitive IT authorizations. Provide recommendations for role remediation and optimization.

SAP GRC Access Control Configuration Assessment
Assess the SAP Governance, Risk, and Compliance (GRC) Access Control (AC) environment to evaluate process documentation, configuration settings, firefighter workflow setup, firefighter log report analysis, and risk ruleset customization analysis.

Provide recommendations for improvement and a prioritized list of automation opportunities.

SAP User Provisioning and Role Change Management Process Assessment Review all provided documentation regarding policies and procedures to develop process maps for common SAP Security activities. Deliver detailed process flows for in-scope processes and recommendations for improvement and automation.

FTC Assessment
Assess compliance by following a five-phase methodology for organizations faced with consent orders from the Federal Trade Commission (FTC).

PCI Assessment (Audit)
Assess alignment of current practices with Payment Card Industry Data Security Standard (PCI DSS) requirements to determine compliance, issuing a Report on Compliance (Roc) or Attestation of Compliance (AoC) if appropriate. CDW•G also provides readiness assessments, scoping assistance, and Self-Assessment Questionnaire support, as needed.

Privacy Maturity Assessment (GAPP/NIST Privacy)
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ privacy program to benchmark policies, processes, and technologies against leading privacy standards, including the NIST Privacy Framework, Generally Accepted Privacy Principles (GAPP), and HIPAD35A Breach Notification requirements.

Third-Party Risk Assessments
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ third parties in support of enterprise-wide third-party risk management programs. These assessments be provided in a managed service format or in bundles/bulk assessments.

City of Mesa , Information Technology Solutions, Products, and Services 125 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Privacy Compliance Assessments (HIPAA/CCPA/CPRA/GDPR/PIPL/GLBA) Measure readiness and/or compliance with all major data protection regulations, including HIPAA, CCPA/CPRA, GDPR, PIPL, and GLBA. These assessments harmonize regulatory frameworks to save costs and improve efficiency.

IT Risk Assessment
Assess IT environment or specific systems to determine if existing IT policies, procedures, infrastructure, applications and security posture are aligned with the City of Mesa and OMNIA Partners Participating Public Agencies’ short-term and long-term business objectives.

CMMC Pre-Assessment
Evaluate the current environment against the Cybersecurity Maturity Model Certification (CCMC) framework to identify gaps and develop a mitigation strategy before the certification assessment to help shorten the time to certification.

Zero Trust Assessment
Build a strategic roadmap to Zero Trust maturity through our three-phase assessment, which aligns with NIST SP 800-207 guidelines and the Cybersecurity and Infrastructure Security Agency (CISA) Zero Trust Maturity Model.

Security Operations Assessment
Benchmark the Security Operations Center (SOC) against CDW•G’s best practices program, peer organizations, or historic organizational performance levels.

DDOS Resiliency Assessment
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to maintain business continuity and continue critical operations in the face of a Distributed Denial-of-Service (DDoS) Attack.

IoT Device Assessment
Provide visibility into and control over the IoT devices on the network, improving the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to respond to issues and threats.

Cyber Workforce Assessment
Assess the suitability of the cyber workforce to defend the organization by evaluating roles and responsibilities, governance, and the knowledge, skills, and abilities of the individuals.

Web App Penetration Testing
Identify and test the full attack surface of the provided application to achieve a full- breadth test of all user-facing functionality.

IR Readiness Assessment

City of Mesa , Information Technology Solutions, Products, and Services 126 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to respond to threats from inside and outside of the network perimeter. CDW•G can also help with Incident Response (IR) Program Development and IR Tabletop Exercises.

ASV Scanning
Scans all Internet-facing systems that store, process, transmit, or impact the security of cardholder data (CHD) to adhere to the requirements of the current version of the PCI Data Security Standard.

External Penetration Testing
Identify and test the full external attack surface of the City of Mesa and OMNIA Partners Participating Public Agencies to achieve a full-breadth test of all available services exposed to the public internet.

Internal Penetration Testing
Identify and test the full internal attack surface of the City of Mesa and OMNIA Partners Participating Public Agencies to increase your overall security posture by identifying the maximum number of lateral footholds on a network that should be remediated.

Mobile Penetration Testing
Identify and test the full attack surface of the provided application to discover vulnerabilities in several areas, including implementation and platform usage, storage and transmission of sensitive data, and communication with external resources such as API endpoints.

Physical Social Engineering
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to prevent and react to a targeted, non-destructive physical intrusion. This engagement includes both surreptitious and overt contact with the target facility, including masquerading as legitimate occupants or authorized third parties.

Social Engineering
Evaluate your ability to prevent and react to a targeted attack as well as the effectiveness of security awareness training provided to users. Can use Phishing (email-based simulations) and/or Vishing (telephone-based simulations) methods.

Vulnerability Assessment
Evaluate current IT systems to determine and categorize present vulnerabilities by classifying and ranking vulnerabilities. Provides a customized report with cost-effective, concise recommendations to tackle specific security problems or threats.

Wireless Penetration Testing
Assess the organization’s wireless attack surface by identifying corporate-sanctioned wireless assets and evaluating their respective security policies. Subjects all networks to active exploitation with the intent of accessing internal corporate resources.

City of Mesa , Information Technology Solutions, Products, and Services 127 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Compromise Assessment
Leverage many of the same tools and tactics as attackers to conduct active threat hunting and develop indicators of compromise based on the recognized MITRE ATT&CK framework.

Secure Endpoint Health Check
This health check validates the status of a microservice and its dependencies.

Red Teaming Services
Assess the detection and response capabilities of an organization’s Blue Team (defensive security professionals) in the event of a targeted attack. Attempt to gain access to the internal network through various attack vectors while subverting the organization’s defenses.

Purple Teaming Services
In our Purple Teaming Services, our CDW Red Team (offensive security professionals) pairs with the City of Mesa and OMNIA Partners Participating Public Agencies’ IT security personnel (i.e., Blue Team) during simulations of specific attack scenarios to improve defenses and incident response procedures throughout the engagement.

Segmentation Validation
Evaluate the effectiveness of any network segmentation controls used to reduce PCI DSS scope by attempting to connect to and access the cardholder data environment (CDE) from internal network
segments intended to be out-of-scope for PCI DSS compliance.

Cisco Umbrella Health Check
Review the Umbrella dashboard must-haves and help the City of Mesa and OMNIA Partners Participating Public Agencies identify common issues and how to maximize their protection.

Cisco Email Security Appliance (ESA) Health Check
Evaluate the status of a customer’s Email Security Appliance, configuration, and lifecycle with industry-standard recommendations.

Cisco Web Security Appliance (WSA) Health Check
Evaluate the status of the City of Mesa and OMNIA Partners Participating Public Agencies’ Cisco Web Security Appliance, configuration, and lifecycle health with industry-standard recommendations.

Cisco Identity Services Engine (ISE) Health Check
Evaluate the Cisco Identity Services Engine with a system engineer focused on ISE best practices.

Cisco Firepower Threat Defense Health Check

City of Mesa , Information Technology Solutions, Products, and Services 129 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Collaboration Architecture Advisory
CDW•G engineers will review your Cisco Collaboration environment for pain points and best practices while also analyzing the opportunities to leverage the latest advancements in Cisco Webex cloud collaboration technology. The engineer will prepare a report with the findings of the analysis as well as provide a high-level roadmap of recommendations so the City of Mesa and OMNIA Partners Participating Public Agencies get the most from their Cisco Collaboration investment.

Emergency Calling Assessment
Our highly qualified engineers evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ current collaboration environment for Emergency Calling best practices, including company policies, emergency response locations, remote and mobile users, notification alerts, and address delivery. The engineer prepares a report with the findings and provides the City of Mesa and OMNIA Partners Participating Public Agencies with a high-level roadmap of recommendations to limit your liability, ensure your users are able to reach emergency services quickly, and give you the best chance to receive help at the right location.

Customer Engagement Center Cisco UCCE Health Assessment CDW•G engineers review the City of Mesa and OMNIA Partners Participating Public Agencies’ Cisco Contact Center Enterprise environment for pain points and best practices. The engineer prepares a report with the findings of the analysis as well as provides a high-level remediation plan to address any issues found.

Customer Engagement Center Business Analysis
CDW•G business analysts meet with the City of Mesa and OMNIA Partners Participating Public Agencies’ contact center teams to understand pain points and goals. The analyst looks for opportunities for improvement in handling, efficiencies, and opportunities to apply best practices. The consultant prepares a report with the findings of the analysis and provides the City of Mesa and OMNIA Partners Participating Public Agencies’ with a high-level remediation plan to address any issues found.

Microsoft 365 Best Practice Assessment Workshop
The Microsoft Office 365 Best Practice Assessment helps the City of Mesa and OMNIA Partners Participating Public Agencies’ validate your existing Microsoft Office 365 design (e.g. Exchange Online) and validates it is configured according to best practices.

Microsoft 365 Governance Assessment Workshop
Provides review and recommendations concerning the City of Mesa and OMNIA Partners Participating Public Agencies’ Office 365 governance models and/or policies.

Microsoft 365 Network Performance Assessment Workshop
Provides review and assessment of up to four workstations in (up to) four physically separate network sites. It evaluates the workstations’ abilities to successfully access Office 365 services quickly.

City of Mesa , Information Technology Solutions, Products, and Services 130 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

SharePoint 2010-2019 Assessment Bundle
Our SharePoint Migration Assessment leverages a proprietary tool developed by CDW SharePoint S pecialists to scan the contents of your SharePoint Farm and help identify features and content that will impact your transition to another SharePoint service level/version. The Assessment Bundle includes the initial setup and run of the tool, in addition to a full assessment of a single SharePoint Farm.

CDW Microsoft Teams Assessment and Jumpstart
This Microsoft Teams solution includes basic planning, design, adoption, and pilot migration. This project is a week-long engagement that allows the City of Mesa and OMNIA Partners Participating Public Agencies to utilize Teams in your production environment with adoption advice and content.

Microsoft 365 CISO Security Workshop
The Microsoft 365 CISO Security Workshop allows CDW•G to learn about the City of Mesa and OMNIA Partners Participating Public Agencies’ unique needs and develop a strategic plan based on approaches recommended by Microsoft experts. The workshop covers both product and solution best practices and configuration recommendations around the security features of Microsoft 365.

Microsoft 365 CISO Security Workshop with Sentinel
The Microsoft 365 CISO Security Workshop with Sentinel allows CDW•G to learn about the City of Mesa and OMNIA Partners Participating Public Agencies’ needs and develop a strategic plan based on approaches recommended by Microsoft experts. The workshop covers product and solution best practices and configuration recommendations around the security features of Microsoft 365 and Sentinel.

Microsoft 365 Security Device Protection
As more and more users become mobile and are using a wider variety of devices, applications and documents need to keep up. How does the City of Mesa and OMNIA Partners Participating Public Agencies’
manage these devices while providing secure and
reliable access to applications and data? Microsoft 365 helps provide easy, secure access to any device, no matter where someone might be. Device Protection will include the steps necessary to understand your requirements and develop the deployment plan just for you.

Microsoft 365 Security Identity Protection
Microsoft 365 provides numerous tools to provide additional layers of security and also has tools to identify and protect access in real-time. Our Microsoft 365 Security Identity Protection Assessment Workshop includes the steps necessary to understand your requirements and develop the deployment plan just for you.

Microsoft 365 Security Information Protection
This engagement provides the best practices on how to configure the products to achieve the City of Mesa and OMNIA Partners Participating Public Agencies’ goals. This will provide

City of Mesa , Information Technology Solutions, Products, and Services 131 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
a functional roadmap to ensure security and compliance is built into the Office 365, Windows 11 and EMS solution.

Microsoft Enterprise Mobility + Security
This engagement reviews the City of Mesa and OMNIA Partners Participating Public Agencies’ current environment to identify issues and usage of features. We review a single EMS subscription, including all the cloud components, Microsoft Entra ID P1/P2, Intune, Azure Information Protection, Azure Rights Management Service, Azure Advanced Threat Protection, and Cloud App Security. The results of the review provide recommendations to address issues and a roadmap for adoption of additional components.

Assessment of Workspace ONE
This engagement provides an in-depth discovery of the City of Mesa and OMNIA Partners Participating Public Agencies’ Workspace ONE environment to ensure all management utilities are being used properly and that you are taking advantage of to get the best experience for your users and IT.

Health Check for Jamf Pro
This engagement helps ensure you are managing your Apple devices properly through the mobile management utility Jamf Pro based on the City of Mesa and OMNIA Partners Participating Public Agencies’ environmental needs.

Configuration Services
The City of Mesa and OMNIA Partners Participating Public Agencies Participating Public Agencies can rely on CDW•G to preconfigure their technology solutions and provide custom turnkey solutions for plug-and-play deployment. We offer a wide array of services to address the various tasks involved in configuration projects, including hardware and software installation and configuration, testing, imaging, domain integration, branding, labeling, asset management, delivery & distribution. Our Configuration Centers roll out 2.6 million products every year - more than 10,000 custom units a day.

The benefits of our configuration services are as follows:
 Lower configuration, integration, and overall deployment expense  Reduce risk and time to deploy
 Improve delivery, distribution, and tracking of assets  Complete projects on schedule
 Free IT staff and resources to work on higher-level projects Our Configuration Team can provide many services, including:
 Hardware Integration: Hardware integration services include installation of memory, hard drives, NIC cards, video cards, and a variety of other components.  Software Configuration: When it comes to software, your computers, mobile devices and servers will come with OSs and apps pre-installed. We offer White Glove Service to prep and provision Chromebooks.
 Custom Imaging: Including image creation, maintenance, and deployment, we can host a secondary server to connect to your SCCM or other image deployment server via

City of Mesa , Information Technology Solutions, Products, and Services 132 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

VPN. Customizable options include pre- and post-imaging tasks like domain join and security upgrades.
 Rack Configuration: We mount and configure your network and security devices, rack- mount servers, chassis blade servers, storage, KVMs, UPSs, and PDUs into a rack structure, then cable and label before shipping.
 Mobility Services: We configure and activate your tablets, phones, handhelds, and Wi- Fi hotspots. Additionally, services that include MDM enrollment, App installations, IOS and Android updates are also available.
 Custom Laser Engraving: Your logos and other important information can be engraved onto notebooks, mobile devices, and other equipment. We can laser engrave static content and/ or one field of dynamic content, such as the device serial number.  Asset Tagging and Reporting: You have the option to use CDW•G-branded labels, customer-provided labels, or our team can build custom labels that we print on-demand, including UID/IUID identification labels for US Government applications. Extensive information on your devices is available via the Order Reporting and Hardware Asset Management functions on your CDW•G Account Center.
 Network and Security Device Configuration: We configure firewalls, routers, switches, access points, and IP phones for all the largest manufacturers. These services include system software/firmware upgrade or downgrade, uploading master configuration files, and configuration of IP address, subnet mask, and default gateway.

All customization is based on the City of Mesa and OMNIA Partners Participating Public Agencies’ unique specifications.
 Burn-in Services: We run your devices for 12 hours or more to ensure all components are working properly. This includes running a diagnostic program (where applicable) to test basic functionality. This service is designed to reduce the number of items that fail after a short period of use.
 Software and Imaging: We have a team of engineers, technicians, and team leaders trained to work on image and software deployments. Customer-specific deployment instructions are strictly followed to ensure your devices are imaged and configured your way.
 Custom Packaging: This includes kitting, palletization, inserts and welcome letters, and box labeling.
 Buy and Hold Services: This allows you to purchase products and have them held in a secure location anywhere from three months up to a year. CDW•G handles the configurations, customizations, logistics, and shipping requirements to ensure your pre- defined deployment schedule is met.

Configuration Quality Assurance
Either our own best practices or your specific deployment instructions are strictly followed to ensure devices are configured to meet each customer’s requirements. The City of Mesa and OMNIA Partners Participating Public Agencies can provide a custom checklist to CDW•G for additional verification and testing.

All Configuration Center workers are trained on CDW’s best practice quality assurance procedures that include a comprehensive check of each system we touch. First, we verify the compatibility of all components to be installed. Second, we verify that each component is installed properly, and the hardware installation is complete. Finally, we ensure that all hardware and software are functioning according to manufacturer specifications. Each step is completed by a qualified technician and verified by a Quality Control (QC) technician. CDW is ISO 9001:2008 compliant and the names of the primary technician and QC technician are recorded

City of Mesa , Information Technology Solutions, Products, and Services 133 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
for all orders. All team members are held accountable for adhering to our quality assurance procedures. If any issues are encountered, CDW•G will contact you immediately to resolve the issue.

Any defective or damaged devices that are discovered during the configuration or warehousing process will be removed from stock and replaced with new, functional devices. The damaged or defective devices will be returned to the manufacturer on CDW’s behalf. This process will not require the customer’s involvement and should happen transparently to the customer.

Implementation Services
Our expert engineers configure and deploy your solutions to help you implement technology according to the City of Mesa and OMNIA Partners Participating Public Agencies’ unique needs and ensure it works from day one. We can build, create, and analyze software or services, as well as test and release into a defined environment and implement changes outlined in the design phase. We implement technology adoption and organizational change management plans to ensure you’re fully utilizing your technology solutions and deriving the value you expect.

Any successful implementation requires careful attention to the management of the scope, people, and process of each project. Through our experience with numerous complex projects, CDW•G has refined an implementation methodology that uses project management best practices combined with real-world lessons learned. Our methodology has resulted in a standard for how we choose the people we hire, the way we structure our project teams, and the project milestones we set for customer acceptance.

We believe effective project management requires careful attention to the following plan elements and an appropriate level of communication between project participants. Our project plan includes the following components:
 Scope of Work
 Project Schedule
 Communication Plan
 Statement of Work
 Risk Management Process
 Change Management Process
 Issue Management Process
 Assumptions
 Deliverable Management
 Customer Responsibilities
 Partner Management
 Project Acceptance
 Contract
The graphic below provides additional insight into our comprehensive methodology.

City of Mesa , Information Technology Solutions, Products, and Services 134 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Figure 8. CDW•G’s Comprehensive Project Management Methodology Installation Services
CDW•G installs hardware, software, peripherals, and more. We offer a wide array of services to address the various tasks involved in configuration projects, including hardware and software installation and configuration, domain integration, branding, labeling, asset management, delivery, and distribution.

Our installation services include, but are not limited to, the following:

Computing Installation
Our installation services can help take the burden off your busy IT staff. We can help install and deploy new desktops, notebooks, and printers quickly and easily. We also assist with de- installation and moving of existing equipment, configuration services, and basic IT staff training (if needed) to ensure a custom solution that fits your environment.

Data Center Installation
We can help you optimize your data center with implementation services around your server, storage, power, and cooling technologies.

City of Mesa , Information Technology Solutions, Products, and Services 135 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Network Installation
Whether it be WAN or LAN, wired or wireless, we are ready to help you implement new network technology smoothly and efficiently.

Security Installation
In addition to offering a comprehensive security assessment, our security specialists can help ensure that your security solution is properly designed and implemented.

Interactive Whiteboard and Flat Panel Installation
Need to update a classroom or conference room with interactive whiteboards or flat panels? We offer manufacturer-certified specialists who can perform site-specific installation at your organization or institution.

Training Services
Our training sessions and programs align the training needs of your workforce with the goals of your technology projects, ensuring that teams across the City of Mesa and OMNIA Partners Participating Public Agencies’ have the skills they need to support and optimize your tech stack long-term.

Product Training
CDW•G leverages our top partnership levels with the industry-leading OEMs on behalf of the City of Mesa and OMNIA Partners Participating Public Agencies. We work with you to host Technology Symposiums, which brings our best-of-breed partner network on-site to share key industry updates, product roadmaps, and technical deep dives. Our technical specialists, alongside OEMs will conduct product roadmap sessions, arrange demo loan products, and facilitate a combination of web and onsite training sessions.

CDW•G has two Technology Experience Centers (TEC) in the US that are fully functional data centers and networks, where the City of Mesa and OMNIA Partners Participating Public Agencies can experience technology in action — remotely or onsite.

These facilities offer onsite and remote demos of leading solutions and are managed by our Demo Lab team. These labs demonstrate how integrated solutions work in a real-world environment and help the City of Mesa and OMNIA Partners Participating Public Agencies determine which solutions best meet their needs. Demonstrations allow our customers to:
 See the newest technologies built as integrated solutions  Host static demos that offer insight on how technologies work  Help customers compare alternative solutions side by side  Explore how the latest innovations can help customers achieve their goals The City of Mesa and OMNIA Partners Participating Public Agencies can work with your dedicated CDW•G Account Managers to arrange a virtual or in-person visit to our Technology Experience Center. CDW•G will work to make as much training as possible through the above options.

Additionally, on any Professional Services engagements, knowledge transfer is part of our core methodology, ensuring that on-the-spot training is taking place and that IT staff knows how to manage and drive the new technology or environment upon our engineers’ departure. CDW•G also offers a wide array of in-depth training options and workshops, highlighted below.

City of Mesa , Information Technology Solutions, Products, and Services 136 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Training Courses
We have experience in orchestrating IT projects and initiatives, from small and medium-sized businesses to enterprises. Combining our elite curriculum with the expertise and depth of our solutions and services gives the City of Mesa and OMNIA Partners Participating Public Agencies the skills you need to optimize your IT investments and achieve their most important outcomes.

Our courses meet the same standards for quality, interactivity, and alignment with today’s biggest technology challenges. Highlights of our training courses include the following:
 Our courses are created and led by some of the world’s best instructors, whose scores for delivery from students average 4.9 out of a possible 5.  Each course is designed to maximize time spent in hands-on learning, including lab/range exercises and debriefs, tool walkthroughs, and case studies.  Born out of some of the most demanding Security Operations Centers (SOC) in the world, our proprietary curriculum is uniquely sophisticated and pairs with vendor technology training to deliver a complete solution to your security and IT skills needs.  Our training is developed in collaboration with industry leaders who share our commitment to thorough, leading-edge IT training. It’s always up to date, with instructions specific to the latest versions of each tool.

Our courses are designed for virtual instruction, but they can also be taught live at your location.

We’ll tailor your workforce development program to meet the needs of each Participating Public Agency, wherever they are.

We offer courses and bundles to support virtually any project you may be initiating.

Please see our full course catalog in Tab D, Exhibit 4. Additional courses and workshops include, but are not limited to, the following:

CDW OS ITSM Simulation/Executive Visioning Workshop
By participating in our IT Service Management (ITSM) business simulation workshop, the City of Mesa and OMNIA Partners Participating Public Agencies can learn how to increase the business impact of their internal service provision. This hands-on, highly interactive IT/Business workshop is designed to educate the City of Mesa and OMNIA Partners Participating Public Agencies’ leadership and stakeholders in the business structure of process with technology.

Participants are given roles in a sub-optimal business unit in which they have to respond to real, everyday challenges and transform processes and underlying technology that meet the needs of the business. Results improve as each round concludes.

Benefits of this workshop include the following:
 Identify in real time how political, business, process, and technology issues intermingle and affect overall business results.
 Directly experience the increased efficiency yielded by process improvement.  Achieve better alignment between leadership and staff as it relates to both process and internal cooperation.
 Learn to work better together as a team so that projects succeed.

CDW OS ITIL Training: One-Day Awareness/Three-Day Foundation Our approach takes you on a journey through the five stages of the ITIL service lifecycle and helps the City of Mesa and OMNIA Partners Participating Public Agencies adopt best-practice

City of Mesa , Information Technology Solutions, Products, and Services 137 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
processes used by leading organizations worldwide with tremendous positive impact. Whether you need full training and certification for key members or simply an executive overview for greater awareness and adoption, we’ve got you covered.

Our One-Day Awareness workshop educates and informs leadership by using case studies from organizations around the globe that have successfully implemented ITIL. We take a high- level, results-oriented approach to the People, Process, and Platform elements of the service improvement in order to convey:
 Key concepts of ITIL
 Practical guidance for applying ITIL to everyday IT situations  How to align with business, control costs, and improve IT service quality  Strategies to balance IT resources with business needs and objectives  The role of technology and how to maximize its value
Our Three-Day Foundation course covers all material specified in the ITIL Foundation certificate and prepares attendees to successfully achieve their Foundation certification. We infuse real- world examples throughout and discuss overcoming the practical challenges and barriers to implementing process improvement. All of our instructors are ITIL experts and have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-life stories and scenarios.

CDW OS Process Alignment Workshop
Process improvement consulting is critical for state agencies striving to advance their process maturity in order to improve IT service delivery responsiveness, maintain consistent levels of service, and increase customer satisfaction.

Led by our Advisory Consultants, this half- or full-day Process Alignment Workshop is grounded in ITIL and industry best practices. Instead of reinventing the wheel, we’ll focus on new processes that are in-scope for a project, aligning with existing processes in order to work together at all levels.

IoT Transformation Workshop
Our Internet of Things (IoT) Transformation Workshop is designed to help the City of Mesa and OMNIA Partners Participating Public Agencies understand your data needs, determine return on investment (ROI), and evaluate their foundational infrastructure to determine if any technical components should be retired, evolved, or added before implementing an IoT technology initiative.

In the workshop, we will walk through five focus areas:
 Business drivers: We’ll outline business drivers for IoT, starting with your key stakeholders, business processes, business systems, and linkage to company goals.  Data investigation: We’ll review the data that needs to be derived. What kind of data are you gathering? Can this data be used by other departments? Is it revenue- generating data that can be sold to your customers as a service? We’ll help you review your data to determine how your business will benefit from the data discovered as part of this workshop.
 System of systems: Do you need to pull in third-party data for this solution? Examples may include data from The Weather Company (an IBM business), mapping software, or data from other external tools or systems.

City of Mesa , Information Technology Solutions, Products, and Services 138 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Infrastructure readiness: We’ll determine if your infrastructure is adequate for the proposed IoT solution.
 IoT technology: You’ll understand what related IoT technologies will need to be implemented for your new solution
CDW Information Security Cybersecurity Workshop
We offer half-day and full-day Cybersecurity Workshops for security leaders. We assemble our top experts in a range of domains — from compliance to data governance to zero trust to IAM and more — and spend dedicated time with your team to validate strategies, recommend best practices and align with organizational goals and expectations.

Our workshops are tailored to each state agency’s needs and goals, with subject matter experts from a range of specialty areas. These sessions can be scheduled to kick off the beginning of a strategic planning cycle, to validate an existing plan or to “course correct” in the middle of execution. Each full-day or half-day workshop includes:
 Expert Panel: A grouping of experts, tailored to your desired topics of discussion.

Workshops can be domain specific or can span the entirety of your cyber strategy.  Clear Recommendations: Our workshops are designed to produce actionable guidance that makes a material improvement in your security program.  Fresh Insights: Our experts are specialists in their fields, giving you the scoop on the newest technologies, best practices in the field and 12-18-month trend predictions.

CDW OS Organizational Change Management Planning Workshop This three-day workshop teaches participants the Organizational Change Management (OCM) framework for managing the effect of change on an organization, including new business processes, changes in organizational structure, overcoming cultural hurdles within an organization and more. We accomplish this through an approach that is based on the five-step ADKAR framework in order to help you deal with the human-aspect of change management:

Awareness, Desire, Knowledge, Action, and Reinforcement.

This workshop offers a myriad of valuable benefits aimed at enhancing your organizational prowess. Delving into the organizational history of the City of Mesa and OMNIA Partners, participants will gain a comprehensive understanding that serves as the foundation for crafting an effective communication and marketing plan, inclusive of targeted training initiatives. The workshop goes beyond theoretical concepts, providing practical insights into resistance management planning, a crucial skill set designed to preempt and navigate adoption challenges seamlessly. Additionally, our expert facilitators will guide participants in the formulation of a robust coaching plan, enabling them to identify and leverage strategic opportunities for optimal growth and development. In essence, this workshop is a holistic approach to empower your team with the knowledge and tools needed to propel your organization toward success.

PMO Assessment Workshop
Our DCT leads our Project Management Office (PMO) Assessment Workshop. This workshop is a high impact, comprehensive program to assess and improve Project Portfolio Management (PPM) practices over the course of 3-4 weeks. This comprehensive program consists of three survey domains: PPM current state, PPM satisfaction, and PPM assessment. Page 313 of 1000 City of Mesa , Information Technology Solutions, Products, and Services 139 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

IT Practices Workshop
Led by our DCT team, the IT Practice Review workshop gives the City of Mesa and OMNIA Partners Participating Public Agencies visibility into how your organization operates. Through a holistic approach, we look beyond process documentation into how teams work together. Each Agency is unique, and how processes are designed and implemented can either work for or against business objectives. In 2 short weeks, agencies will have a high-level map of their strengths and weaknesses and a plan to ensure their processes propel them to reach their goals.

IT Resource Cost Benchmarking Workshop
It’s simply good business to operate in a cost-efficient manner and continually look and plan for opportunities that will improve the bottom line. Led by our DCT team, our IT Resource Cost Benchmarking Workshop can help the City of Mesa and OMNIA Partners Participating Public Agencies identify and plan areas for cost optimization using data-based metrics and relevant industry comparisons to support best-case decisions. Whether each agency is anticipating a cost reduction mandate, focused on continuous improvement, or simply wants better insights into their IT cost structure, our cost benchmarking study will have you covered.

For more of our training offerings and workshops, our full training catalog is provided as Exhibit

4. Maintenance Services
CDW•G offers various maintenance agreements to cover all types of vendors, products, and service levels. Our offered maintenance agreements give access to cover all vendors, products, and service levels with just one toll-free number. Types of available agreements include the following:
 Coterminous Support Contracts. A coterminous support contract can take the City of Mesa’s existing manufacturer support plans and roll them together with one standard end date to eliminate the risk of a lapse in coverage.
 Break/Fix Maintenance Agreement. These annual maintenance agreements and contracts cover the repair or replacement of in- or out-of-warranty equipment.  Retainer Contracts. Retainer contracts provide a designated block of time that guarantees the City of Mesa’s access to field service and support staff, including system engineers, network technicians, PCs, and printer repair technicians, and more.

For a more comprehensive overview, please see “Repair” above.

Advisory Services
Please see “Consulting and Advising” above.

Managed and Support Services
CDW•G offers a wide variety of managed and support services. In June 2023, we ranked #10 out of 501 in the prestigious 2023 Channel Futures Managed Service Providers (MSP) 501 rankings; MSPs that qualify for the list must pass a rigorous review conducted by the research team and editors of Channel Futures. Applicants are ranked using a unique methodology that weighs financial performance according to long-term health and viability, commitment to recurring revenue, and operational efficiency.

City of Mesa , Information Technology Solutions, Products, and Services 140 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Our Managed Services offerings allow the City of Mesa and OMNIA Partners Participating Public Agencies to contract for support of your networks, systems, databases, and select applications. Our modular approach to IT management allows you to select services that best support your individual organization's goals and current capabilities.

We offer end-to-end solutions, including strategy development, technology selection, implementation, and operation. We offer multiple delivery models, including on-premises, off- premises, cloud, and as-a-Service models. Benefits of our Managed Services practice include the following:
 Establishing security posture
 Improving governance and overall operation
 Increasing availability and performance
 Making informed, strategic decisions based on data
Services include:
 Managed Infrastructure
 Managed Cloud Services
 Managed Security Services
 Managed Resiliency Services
 Managed Digital Experience
Managed Infrastructure Services
We offer ITIL-based monitoring and management services to help you manage your existing environments and focus on value-driving initiatives with Mainframe, IBM Power Systems, Converged and Hyperconverged Platforms, OS, Database, Storage, Network, Application Managed Services, and Service Management. Part of our Managed Infrastructure Services include, but are not limited to, the following:

Operating Systems, Applications, and Services
 Managed Patching as a Service
 Managed Mainframe Services
 Managed Mainframe Automation
 Managed Mainframe Monitoring
Data Center
 Managed Colocation Services
 Managed Storage Services
 Managed Backup and Restore Services
 Managed Server Virtualization Services
 Managed Database Services
 Managed Converged Infrastructure Services
 Managed Hyper-Converged Infrastructure Services
Network
 Managed Switching Services for OEMs such as Aruba, Cisco, Extreme, HPE, Juniper, and more.
 Managed Routing Services
 Managed Load Balancing Services
 Managed WAN Optimization Services
 Managed Wireless Networking Services

City of Mesa , Information Technology Solutions, Products, and Services 141 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Managed Policy and Access Services
Managed Cloud Services
We help make your cloud initiatives successful — from application through migration and management with Cloud Enablement Services, Managed Private Cloud, Managed Cloud – AWS, Azure, and Google Cloud Platform (GCP), Managed Security for AWS and Azure, Sirius Power Cloud, SIEM as a Service, Monitoring as a Service, Patching as a Service, Unified Communications as a Service and Backup as a Service.

CDW•G has a Government Cloud Managed Services Team that understands the unique challenges public agencies face with regard to managed cloud solutions because we understand that managing a complex and evolving cloud environment requires unique and specialized skills. When production and business-critical systems must remain online without disruption, we can keep your infrastructure operating optimally. Our Managed Services for Cloud are an integral component of the City of Mesa and OMNIA Partners Participating Public Agencies’ end-to-end digital transformation.

With CDW•G’s trio of cloud MSP certifications, we have the expertise and experience to support the City of Mesa and OMNIA Partners Participating Public Agencies across all major cloud platforms. With AWS MSP and Microsoft Azure MSP certifications already under our belt, we are now one of a select few providers in North America, and an elite group of providers globally, to hold all three major cloud MSP certifications. Whether Participating Public Agencies are looking to migrate to the cloud, optimize their existing cloud environments, or manage multiple cloud platforms, CDW•G has the capabilities, talent, and resources to help the City of Mesa and OMNIA Partners achieve your unique goals. An overview of our Cloud Managed Services offering is as follows:
 Managed AWS Services: Our comprehensive next-generation Managed Services for AWS is backed by more than 20 years of managed services support experience.

Delivered through CDW’s Enterprise Command Center and managed by AWS-certified architects, consultants, and engineers, the City of Mesa and OMNIA Partners can focus on proactive initiatives and outcomes, not technology management.  Managed GCP Services: Our GCP-approved architects, consultants, and engineers provide the day-to-day management so you can harness the power of your technology instead of simply managing it. Our cloud experts work closely with our customers to guide them to an end-to-end cloud management strategy that brings clarity to the cloud.  Managed Azure Services: As a CSP provider for Azure and a Gold Platform member of the Microsoft Partner Network, CDW assists customers with the adoption and implementation of Azure securely and efficiently. We have a long-standing, award- winning relationship with Microsoft that we extend to our clients.  Google Cloud Managed Service Provider (MSP) Initiative: CDW has successfully completed the requirements to participate in the Google Cloud Managed Service Provider (MSP) Initiative, bringing new capabilities to CDW•G’s services portfolio and turning it into a trifecta in cloud-managed services. Google Cloud’s differentiators bring to CDW an opportunity to accelerate customers’ interest in innovative Managed Security Plays and Generative AI ventures. To receive this Google recognition, CDW demonstrated through third-party expert-assessment deep knowledge of Google’s technology stack; CDW proved experience and stability in long-term managed customers and showcased a sound practice of support operations with Google-certified individuals on-call.

City of Mesa , Information Technology Solutions, Products, and Services 142 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Managed Security Services
Today’s siloed security tools force analysts to pivot from console to console to piece together investigative clues, resulting in painfully slow investigations and missed attacks. Even though they’ve deployed countless tools, teams still lack the enterprise-wide visibility and deep analytics needed to find threats. Faced with a shortage of security professionals, the City of Mesa and OMNIA Partners IT Teams can leverage CDW•G to simplify security operations in a vastly changing security landscape. CDW’s Managed Security Services bring mature processes and industry experts to support your security threat landscape.

The CDW Managed Security Services suite provides coverage for critical security tools and processes. The support model includes 24/7/365 support; this type of around-the-clock monitoring is essential for government entities like the City of Mesa and Participating Public Agencies that require vigilance and prompt response, all while complying with local regulations and standards. Our 24/7/365 model includes support for the following:
 Vulnerability Scanning Management
 Next-Generation Firewall
 Endpoint Protection
 Identity Access
 Security Incident Event Management
 Behavioral Analytics
 Security Orchestration Automation and Response
Our 24/7/365 Security Operations Centers stop threats with a cohesive, multifaceted approach designed to maximize return on investment by utilizing the top security tools in the industry, including, but not limited to, the following: Tenable, Palo Alto Networks, Cisco, Check Point, IBM, Exabeam, and CrowdStrike. Workflows are built on time-proven ITIL processes combined with top-tier commercially available tools to avoid vendor lock-in due to proprietary solutions.

To enhance deployed security tools, CDW•G uses threat intel feeds, proactive threat hunting, IOC research and investigation, automation, and machine learning. Your security landscape is supported by expert analysts with extensive experience and credentials. Our security team has 500+ security certifications and a team of 500+ experts. Some of our certifications include, but are not limited to, the following:

City of Mesa , Information Technology Solutions, Products, and Services 143 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Figure 9. Overview of Security Certifications
Managed Resiliency Services
We help maintain business continuity and recover critical applications and data with Managed Backup, Managed Disaster Recovery, and Managed High Availability.

Thoroughly protecting your organizational data from threats and recovering when needed can be complicated. With CDW Data Protection solutions, from industry-leading partners, defining data management capabilities throughout the data lifecycle — from creation to destruction — is easy, and provided as a fully managed service.

CDW can completely operationalize your data protection environment for one low monthly fee, with design, configuration, and implementation of your Rubrik environment according to your requirements. Deployment, monitoring, and full support of the environment, including the hardware and software, can all be done for a predictable monthly expense.

Managed Digital Experience
We help manage messaging, videoconferencing, voice, video, Unified Communications as a Service, SD-WAN, and business applications. We help provide a richer end-user experience by managing virtual workspaces such as virtual desktops and Citrix and the Microsoft Office 365 tools and orchestration.

Managed Services Levels
We provide three levels of managed services:
 Advanced Monitoring -- Bronze
 Advanced Monitoring includes comprehensive monitoring and alerting for supported technologies. In addition to basic availability monitoring of devices and services, CDW also provides error/exception monitoring, threshold monitoring, and performance utilization monitoring. All monitoring data is available through a web-based reporting engine.

City of Mesa , Information Technology Solutions, Products, and Services 146 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Comprehensive Product Offering
Comprehensive Product Offering: Offeror’s complete catalog and services offered shall be available. Each offeror awarded a contract under this solicitation may offer their complete product and service offering. Pricing for products and services must be entered on the appropriate section of the Price Page. The City reserves the right to accept or reject any or all items offered.

CDW•G’s comprehensive line of products and services can be found at www.cdwg.com. We have also provided our Line Card as Exhibit 1.

However, our offering would not be complete without highlighting our sector-specific services and capabilities. We understand that state agencies, local governments, higher education institutions, and K-12 entities have different needs.

CDW•G for Public Safety
CDW•G’s Public Safety Team has a specialized practice devoted to public safety issues, with more than 20 years of experience and hundreds of engagements to our credit. Fire, Police, and other Emergency agencies face unique challenges, even different from other government agencies. Understanding this, we built a team with the sole focus of supporting our nations critical Public Safety agencies. Our team of dedicated Public Safety Business Development Managers will guide the City of Mesa and Participating Public Agencies to the most impactful choices, address all the requirements, policies, and strategies you face every day, and show you how the pieces fit together.

At CDW•G, we actively engage with fire, police, emergency medical services, emergency management, and other agencies, offering invaluable insights into their myriad options.

Recognizing that a little guidance can yield substantial results, our profound knowledge and expertise in deploying cutting-edge technology stand ready to empower decision-makers in selecting optimal public safety solutions.

Modern-day emergency management and first response require fast and always-available access to information. Without it, police officers, first responders, and emergency personnel are at a disadvantage against criminals and natural disasters alike. Innovative digital solutions provide new, engaging approaches to fulfilling missions and keeping communities safe.

Our offering covers the full spectrum of capabilities:

Video
 In-vehicle video,
capture, and
management
 Body-worn
cameras
 Interview room
monitoring
 Fixed security
 Surveillance
 Analytics
 Collaboration and
telepresence
 Case
management
Mobility
 Mobile data
laptops and
tablets
 Data collection
and scanners
 Mobile printing
 GPS and
automatic vehicle
location
 Mobile access
routers
 Wi-Fi solutions
 Advanced
authentication
Data Center
 Servers and
storage area
networks
 Hyperconverged
infrastructure
 Backup and
recovery
 Virtualization
 Cybersecurity
 Unified
communications
 Enterprise
wireless
Command, Control,
and Intelligence
 Mission Critical
Operations
Centers
 Data Visualization
and Analytics
 Situational
Awareness
Platforms
 Mobile and
Deployable
Solutions
 Evidence
Management

City of Mesa , Information Technology Solutions, Products, and Services 148 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
can continue to support the changing needs of the City of Mesa and OMNIA Partners Participating Public Agencies. In addition, we have dedicated CDW•G Education resources aligned to these solution areas to help you understand and implement them. Moving forward, we expect the landscape in which we compete to continue to evolve as new technologies are developed, and we will continue to evolve with those technologies.

We offer a variety of education-specific services and solutions, some of which align with leading manufacturers, such as Amazon Web Services (AWS), Microsoft, and Google. Our goal is to help empower students, families, faculty, staff, and administrators as they explore and build opportunities for improving academic outcomes. Some of these services and solutions include, but are not limited to, the following:

CDW•G and Google for Education
We are a Premier Google Partner on a mission to empower schools to get the most out of Google Workspace for Education. In August 2023, we were awarded Google Cloud’s Partner of the Year in the Specialization category for excelling in the Education sector and delivering positive customer outcomes. Our teams of education and technology experts have served more than 4,200 districts across the US and Canada, including 12 of the 15 largest districts.  CDW Collaboration Amplified Support for Google for Education: Save your IT team valuable time and resources and empower them to make the right decisions for your institution’s digital infrastructure. Equip them with the support they need to prevent and mitigate technical challenges like network errors, misaligned settings, security breaches, app degradations, and more. The Amplified Support for Google for Education service partners technical staff with Google IT specialists who provide on-demand support, customized solutions, and professional collaboration to help your institution keep up with Google’s ever-evolving environment, optimize the operation of your Google for Education domain and Chrome OS, and achieve the strategic goals of your administrators, educators, and students.
 Support services include on demand support with highly responsive SLAs, customized solutions, and professional collaboration.
 CDW Collaboration Chrome Checkup: With the rapid adoption of education technology through a 1:1 model, classroom carts, or computer labs, Google Admins are managing the settings and configurations for Chrome and fleets of Chrome devices.

Neglecting to keep up with Google Chrome updates and the normal degradation that comes with usage can leave Chrome devices vulnerable to metric and data errors, security breaches, and operations issues. A Chrome Checkup explores an institution’s current Chrome and Chrome device settings in the Google Admin console to provide recommendations based on education best practices to ensure their fleet is optimized for success and ready for deployment.
 CDW Collaboration Google for Education Audit: Ongoing Google for Education feature changes can make it difficult for you to keep your institution’s Google Workspace domain up to date. Neglecting to properly configure even a few settings in the Google Admin console can leave it vulnerable to undelegated access, metric and data errors, and security breaches. The Google for Education Audit analyzes your Workspace environment against the latest education best practices and Google Workspace updates and provides an actionable plan to improve the efficiency of your domain for the success of your administrators, teachers, and students.
 CDW Collaboration – Google Voice for Education: Google Voice is a simple, smart, and scalable cloud-based phone solution that allows administrators and teachers to stay

City of Mesa , Information Technology Solutions, Products, and Services 149 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
connected to students and parents via a desktop phone or cellular and computer devices without having to use their own phone numbers. With the options of remote, hybrid, and in-person teaching and learning models exposing the need for schools to have an efficient communication system, Google Voice is a valuable option that puts administrators and teachers in control of their call logs, whether teaching and learning are happening in the building or at home. Google Voice is intelligently optimized, secure, and compliant and fits seamlessly into the Google Workspace for Education workflow.  CDW Collaboration – Google Workspace for Education KickStart: The Google Admin console has over 1,000 settings that do not come out of the box tailored to meet the needs of your institution, and Google Admins are left to build out the Google Workspace for Education domain on their own. This can result in misconfigurations, improper OU structure, an abundance of delegated permissions, and security vulnerabilities that affect teaching, learning, and safety. A Google Workspace for Education KickStart provides institutions with a configuration guide for all the settings in their Google Admin console. Recommendations are based on education best practices and an institution’s unique strategic goals, so the domain is operating at its highest level from day one.

CDW•G and Microsoft for Education
CDW’s Amplified for Education Services offer comprehensive Microsoft 365 EDU support to schools, addressing your most urgent problems in classroom technology, remote learning, device management and security. With our expertise, you can optimize your learning environment by leveraging Microsoft technology and affordable Windows 11 Education devices to their fullest potential.

We offer multiple Microsoft EDU Services for your environment, including:
 Microsoft EDU Modern Management Program | Intune for Education Pilot: By streamlining device management, reducing downtime and IT support costs, and improving data protection, Intune for Education can complement schools’ current Intune for Enterprise as an add-on or a stand-alone plug-and-play service. With its focus on delivering high-quality, innovative, and inclusive education for all students, Intune for Education empowers schools to leverage their existing infrastructure while enhancing their device-management capabilities specifically tailored for educational settings.  Microsoft Education Discovery and Design | M365 EDU Ecosystem Assessment:

By providing clear guidance on what tools are being utilized or not utilized, this assessment enables ITDMs to optimize software usage, reduce unnecessary spending and make informed decisions about their technology budget.  Amplified for Microsoft EDU | Windows 11 Readiness Assessment: The Windows 11 Readiness Assessment includes a series of workshop sessions that help schools evaluate EDU environments in preparation for the deployment of Windows 11 and its features, identify scalability constraints, make informed decisions, and implement the necessary enhancements to ensure successful adoption.
 The CDW Education Collaborative | Microsoft: The CDW Education Collaborative is a forward-thinking community of K-12 districts looking for insights and best practices for administering and mastering Microsoft 365 Education and Google for Education ecosystems. The Education Collaborative provides a one-stop shop to access useful content and helpful advice from fellow education IT professionals, CDW professionals, and Microsoft and Google insiders.

City of Mesa , Information Technology Solutions, Products, and Services 151 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
hired a general contractor to equip the room with enough electrical outlets and network drops for the PCs and other equipment. With the infrastructure complete, CDW•G and their installation partner installed the LED lighting and 65- and 75-inch Samsung displays. Once the furniture and tech equipment arrived, we assembled the gaming desks and chairs and installed the computers and gaming peripherals.

Outcome
In the fall of 2021, this junior high school opened a state-of-the-art esports room, transforming a traditional classroom into a rich learning environment. This esports room has become the home for a semester-long interdisciplinary course that teaches them about the career and technical skills they will need in the fast-growing field.

Product Offering
In addition to the services listed above, CDW-G is pleased to offer our full catalog of products and solutions. For insight into our product offering as it relates to the requested products in this RFP’s Scope of Work, please continue reading.

Software
a. Software: National brand name Microsoft, Google, Oracle, Enterprise applications/solutions, cyber security applications/solutions, etc.

CDW•G is pleased to offer software solutions and applications from leading manufacturers, including Microsoft, Google, and Oracle, among many others; CDW•G has developed close partnerships with more than 300 of the industry’s leading software publishers.

Software and Information Industry Association Membership We are a member of the Software and Information Industry Association (SIIA). SIIA is the principal trade association for the software and digital content industry. It recognizes companies that demonstrate software industry leadership and good corporate citizenship. SIIA Certified Software Reseller (CSR) status is awarded based on the accuracy and completeness of the record-keeping process. We are one of only four resellers with SIIA certification. There is a distinct customer advantage to our membership in the SIIA: in the event that the City of Mesa and OMNIA Partners Participating Public Agencies are audited by the SIIA, an invoice from CDW•G serves as proof of ownership.

Software Products and Solutions
An overview of our software offering includes, but is not limited to, the following:

City of Mesa , Information Technology Solutions, Products, and Services 152 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Business Applications
 Application Suites
 Document Management
 Reporting and Data Analytics
 Education
 Graphics and Design
 Networking and Servers
 Data Archiving
 Network Management
 Storage Networking
 Operating Systems
 Communication
 Programming and Web Development
 Security
 Authentication
 Endpoint Security
 Firewalls
 Utilities
 Virtualization
We are an industry leader when it comes to enabling customers to modernize their environment through the combination of speed and direction.

While contemporary technologies can be beneficial, if executed incorrectly, they can also quickly lead to overlap, confusion, and sprawl. Our team can help the City of Mesa and OMNIA Partners Participating Public Agencies leverage existing technology investments while integrating modern solutions and tools. With the help of CDW•G, the City of Mesa and OMNIA Partners Participating Public Agencies can create simplified outcomes that are easy to manage and fiscally beneficial. Our team delivers full-stack, modern infrastructure and software delivery focused on cloud native and hybrid-cloud adoption. Key practice areas include, but are not limited to, the following:
 Advanced Infrastructure and Hybrid IT: Consulting and delivery services for modern data center architecture, networking, servers, virtualization, and container and cloud platforms.
 Full Stack IT Automation & Orchestration: Consulting and delivery services in modern concepts for systems automation, infrastructure-as-code (IaC), and configuration management from physical network and servers to cloud.
 Systems Integration & Software Engineering: Consulting and delivery services in modern software development and delivery, web development, mobile development, distributed systems, microservices, and serverless environments.  DevOps: Consulting and delivery services in DevOps, cultural assessments, organizational redesign, continuous integration/continuous deployment (CI/CD), and modern software delivery.

Personal Computer Systems
b. Personal Computer Systems: National brand name desktop PCs, notebooks, laptops, tablets, and other related devices from Enterprise Tier and Middle Tier Contractors that are business related computers, manufactured by companies, such as, Apple, COMPAQ, Dell, Gateway, Hewlett Packard, IBM / Lenovo, Panasonic, and Toshiba.

Product will include the operating system license, software media and documentation in the hardware shipment.

CDW•G’s broad array of offerings includes desktop PCs, notebooks, laptops, tablets, and other related devices from Enterprise and Middle Tier contractors. We are authorized to sell the various partners’ full suites of products: Apple, Dell, Hewlett Packard (HP), IBM, Lenovo, and Panasonic, among many others. Page 327 of 1000

City of Mesa , Information Technology Solutions, Products, and Services 154 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
multiple cellular carriers, nationwide deployment, user help desk and field support, secure asset management, and device decommissioning and disposition when data collection concluded. CDW•G could quickly redeploy assets if there were any personnel changes.

Approximately 60,000 laptops, 350,000+ iPhones, and 25,000 iPads were issued under management.

Our state-of-the-art distribution and configuration centers provided logistical agility and flexibility while demands fluctuated. Together, we simplified the Bureau's processes and increased efficiency while remaining secure. Read more about this story here.

Standard Business and High End Workstations
c. Standard Business Workstation: These will be used for typical tasks, which will include word processing, spreadsheet analysis, database management, business graphics, statistical analysis, internet, and other office automation activities. Product will include the operating system license, software media and documentation in the hardware shipment.
d. High End Workstation: These will be used by application developers using GIS, CASE or other high-level language development tools, Computer Aided Design and Drafting professional, Internet Application developers or other sophisticated application work. Product will include the operating system license, software media and documentation in the hardware shipment.

CDW•G's standard business and high end workstation offering allows the City of Mesa and OMNIA Partners Participating Public Agencies to experience professional-grade performance with our selection of solutions. Our offering includes solutions designed to handle any task, including creating projects and application development.

CDW•G offers workstations with processor speeds of 1.1GHz all the way up to 5.6GHz with hard drive capacities ranging from 256 gigabytes to 8 terabytes. Brands include, but are not limited to, Apple, BOXX, Dell, HP, Lambda, Lenovo, and more.

Laptop Computers and Notebooks
e. Laptop Computer or Notebook: These will be used by traveling or remote access user for typical office automation and business productivity use. With a port replicator or docking station, it may also be used as a standard desktop.

Product will include the operating system license, software media and documentation in the hardware shipment.

CDW•G’s product portfolio includes laptop computers, 2-in-1 laptops, notebooks, port replicators, docking stations, and more from leading manufacturers, including Acer, Dell, HP, Lenovo, Microsoft, Panasonic, Samsung, and others. An overview of our offering includes, but is not limited to, the following:

Windows Laptops
We offer a wide selection of Windows-based laptops; Windows laptops have many powerful tools integrated into the operating system that are uniform across various businesses.

MacBooks
Apple products, specifically MacBooks, are among the most popular laptops globally for both students and professionals. These devices are a perfect hybrid of aesthetics and performance and have robust and powerful software that is standard in each machine. MacBooks also effortlessly pair with other Apple products, such as iPhones or Apple Watches, to maximize the performance of each device.

City of Mesa , Information Technology Solutions, Products, and Services 155 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies.

Chromebooks
Chromebooks are excellent alternatives that function using applications hosted on the internet.

This way, the cost of Chromebooks can remain affordable without sacrificing functionality.

CDW•G has a large selection of devices that can meet the City of Mesa and OMNIA Partners Participating Public Agencies’ diverse needs.

Ultrabooks
Ultrabooks are powerful laptops that are slim in size but feature industry-leading technology geared towards pushing performance to the absolute maximum. Ultrabooks are also an excellent choice for any design or media-based work. Their robust components allow for maximum performance in multiple locations.

Network Equipment
f. Network Equipment: This includes equipment primarily used for communications over an IP network. This includes servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point wireless access, optics, media interfaces (i.e. serial, T1, T3, OC3) and fiber channel. Class of equipment should include home office, small and medium business, and enterprise. Contractors may include, but not limited to, Cisco Systems, Dell, Juniper Networks, HP, Extreme Networks, Enterasys Networks, D-Link, Netgear, and Brocade Communications Systems.

CDW•G’s broad array of offerings includes servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point wireless access, optics, media interfaces, and fiber channels. The class of equipment that we offer includes home office, small and medium business, and enterprise. We are authorized to resell from more than 1,100 leading manufacturers, including, but not limited to, Cisco, Dell, Juniper Networks, HP, Extreme Networks, and Netgear. CDW•G will work with the City of Mesa and OMNIA Partners Participating Public Agencies to determine the best networking equipment to meet each of your needs.

An overview of our network equipment product offering includes, but is not limited to, the following:
 Network Adapters
 Ethernet Adapters
 Host Bus Adapters
 Transceiver Modules
 Network Management
 Console & Device Servers
 Load Balancers
 Network Management Devices
 Network Testing
 Print Servers
 Network Security
 Firewalls & VPN
 Routers
 Wireless Routers
 Cable & Phone Routers
 Router Modules and Accessories
 Data Routers
 Security Routers
 SD-WAN
 Switches
 Ethernet Switches
 Fiber Channel Switches
 Modular Switches
 Wireless Access Points

City of Mesa , Information Technology Solutions, Products, and Services 156 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Security Appliances
 Security Tokens
 Security Cameras & Surveillance
 Proximity Cards & Readers
 Security Cameras
 Indoor/Outdoor
 Enterprise
 Mesh
Monitors
g. Monitors: These will include plug and play compatible monitors that are manufactured for the above systems and/or any other brand that may be specifically called for by the ordering entity and which meet the most current UL and OSHA requirements.

CDW•G’s product portfolio offers a variety of monitor solutions, including plug-and-play compatible monitors. Should the City of Mesa or any OMNIA Partners Participating Public Agency have specific UL or OSHA requirements to meet, we will work with you to determine the best products that meet your needs, requirements, and budget.

CDW•G understands that the right computer monitor or display can make all the difference. No matter the purpose, we get that a good monitor is important to you. CDW•G offers a wide range of monitor and display types with response times of less than 2 ms and 4k resolution. Plus, we partner with all the top monitor brands, including Acer, ASUS, HP, Lenovo, LG, MSI, ViewSonic, and many more.

Computer Monitors
Computer monitors are an integral part of any setup. For design and media-specific industries, high-resolution monitors are a must and need to be paired with an adequate graphics card.

Other display solutions, such as business computer monitors, are capable of standard office tasks such as word processing or web browsing. No matter what you need a display for, CDW•G has a large selection of computer monitors from industry-leading brands and manufacturers. We are committed to working with you to determine what suits your needs.

Large Format Displays
One of the most powerful tools for a modern business is the implementation of large-format displays. Everything from adaptive menus to digital signage and anything in between can quickly be displayed or adjusted on these large screens. Devices such as smart boards have changed the educational landscape and make lessons and presentations more accessible and diverse than ever before. For advertising, these displays save money and significantly reduce paper waste and the City of Mesa and OMNIA Partners Participating Public Agencies’ environmental footprint.

Monitor Accessories
CDW•G experts can help the City of Mesa and OMNIA Partners Participating Public Agencies determine which accessories will work best for you and how they can improve your setup.

Monitor accessories like mounts or privacy screens allow you to maximize productivity in any location. Other accessories like specific cables or adapters work to ensure any device can interface and work with any monitor.

City of Mesa , Information Technology Solutions, Products, and Services 157 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Projectors
In addition to a large selection of monitors and accessories, CDW•G also offers projectors.

While not technically monitors, projectors are a common form of computer display that allow the City of Mesa and OMNIA Partners Participating Public Agencies obtain display sizes far more extensive than any screen. These large-size displays are perfect for video conferencing with groups, work presentations, staff meetings, or even community events in the park. We offer interactive projectors, large venue projectors, office projectors, as well as projector accessories, from leading brands such as Epson, Sony, LG, and more.

Computer and Network Products, Peripherals, Accessories, and Components
h. Computer and Network Products, Peripherals, Accessories, and Components: Complete availability of major manufacturer's product lines on items such as, but not limited to RAM, graphic accelerator cards, network interface cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, etc.

With a product portfolio that includes 100,000+ products, CDW•G can meet the needs of the City of Mesa and OMNIA Partners Participating Public Agencies. We are pleased to offer the items you need, including, but not limited to, RAM, graphic accelerator cards, network interface cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, and more.

Our product offering for this category includes, but is not limited to, the following:

Cables
 Audio & Visual Cables
 Cable Management
 Cable Organizers
 Clips
 Cable Ties
 Desk Cable Solutions
 Cables & Connectors
 Cable Connectors
 Power Cables
 Ethernet Cables
 Cat 6 Cables
 Fiber Optic Cables
 Network Cables
 Monitor Cables & Adapters
 USB Cables & Adapters
 USB Adapters
 USB Cables
 UB Hubs
Computer Accessories
 Computer Components
 Computer Memory
 CPUs
 Motherboards
 Computer Monitors
 Docking Stations & Port Replicators
 Keyboards & Mice
 Keyboards
 Keyboard & Mouse Bundles
 Mice
 Laptop Accessories
 Laptop Batteries
 Laptop Chargers & Adapters
 Laptop Memory
 Carrying Cases
 Monitor Accessories
 Monitor Cables & Adapters
 Monitor Mounts
 Privacy Screens

City of Mesa , Information Technology Solutions, Products, and Services 158 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Tablet Accessories and Cases
Electronics
 Cameras & Video Cameras
 Cameras
 Drones & Accessories
 Video Cameras
 Cell Phones & Accessories
 Cell Phones
 Cell Phone Cases
 Headphones
 Microphones & Audio Systems
 Phones & Phone Accessories
 Conference & Speaker Phones
 Landline Phones
 VoIP Phones
 Smartwatches
 STEM & Robotics
 Beginner to Advanced Kits
 STEM Tools and Accessories
 TV & Video
 Streaming Devices
 TV Accessories
 TVs
 Video Conferencing
 Conference Room Cameras
 Video Conference Systems
 Webcams
Power
 Battery Backups
 UPS Accessories
 UPS Battery Backups
 UPS Battery Replacements
 Computer Accessories
 Laptop Chargers & Adapters
 Power Supplies
 Power Management
 Power Strips & Surge Protectors
 Racks & Enclosures
 Air Distribution & Cooling
 Rack Accessories
 Racks & Cabinets
Storage & Hard Drives
 Drive Arrays
 Duplicators
 Flash Arrays
 Hard Drive Arrays
 Hard Drives
 Internal Hard Drives
 External Hard Drives
 Storage Media
 DVD & Blu-Rays
 Tape Cartridges
 Storage Mounts & Enclosures
 USB Flash Drives
Information Technology/Educational Furniture
i. Information Technology/Educational Furniture: Includes furniture design, delivery, installation, parts, maintenance, and repair and replacement.

CDW•G offers Information Technology and Educational Furniture to the City of Mesa and OMNIA Partners Participating Public Agencies. We offer furniture design, delivery, and installation, along with services that are included with the OEM offering, which may include parts, maintenance, repair, and replacement. We offer a variety of information technology and educational furniture from leading manufacturers, including Varidesk and Ergotron, that can meet the needs of customers ranging from small local government to the largest university

City of Mesa , Information Technology Solutions, Products, and Services 160 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Students roam around the classroom to collaborate and problem-solve. They use Chromebooks, but they also use pencil and paper. Every desktop doubles as a dry-erase board, so students can jot notes and sketch on their desks.

Outcome
Rochester’s new modern classroom has garnered rave reviews from students and teachers.

The room hosts fifth graders from around the district for internet safety and digital citizenship classes. Older students use the space after school for online credit recovery.

As district leaders hoped, the classroom has inspired educators to reimagine other learning environments, including libraries and makerspaces.

Read more about how CDW•G helped RCSD design a custom learning environment here.

City of Mesa , Information Technology Solutions, Products, and Services 161 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

EXHIBIT 4 – TRAINING CATALOG
Firms Method and Approach
Question 1. Provide a description of all services that can be provided by your firm or partners (e.g., cloud, services, maintenance, implementation, design, analysis, training, repair, staff augmentation, etc.).

For greater insight into our training courses, we have provided our 2023 Course Catalog in the remainder of this exhibit.

City of Mesa , Information Technology Solutions, Products, and Services 245 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

EXHIBIT 5 – RETURN POLICY
Firms Method and Approach
Question 13.e. State any return and restocking policy, and any fees, if applicable associated with returns.

The following 3 pages contain CDW’s full return policy.

Last Revised: 03/26/2010

CDW PRODUCT RETURN POLICY
Seller offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certa in merchandise, as detailed below and as updated from time to time. Customer may obtain additi onal details and any applicable updates from the dedicated Seller account manage r and may obtain manufacturer contact information by contacting CDW Customer Relations, which may be reached by calling 866.SVC.4CDW or by emailing [email protected].

1. Return Restrictions.
• Defective Product Returns . Customer may return most defective Products directly to Seller within fifteen (15) days of invoice date and receive, at Seller’s option, credit, replacement, ex
change, or repair. After fifteen (15)
days, only the m
anufacturer warranty applies.
• Non-Defective Product Returns . Customer may return most non-defective Products directly to Seller within thir t
y (30) days of in voice date and
receive, at
Customer’s option, credit or exchange, except th at an automatic Seller restocking charge will reduce the va
lue of any such credit or exchange
by a minimum of fifteen percent (15%).
• Restricted, Repair-Only Returns . Certain Products can only be returned for repair—not for exchange, repla cement or credit—based on current manufacturer requirements. Such Produc ts should be returned to Seller, shipped di
rectly to the manufacturer, or taken to an authorized service center in Customer’s vicinity. More inform
ation may be provided by the dedicated
Seller account m
anager or by CDW Customer Relations.
• Restricted, Manufacturer-Only Assistance . Certain Products cannot be returned to Seller for any reason—w ithout exception—and Customer m ust
contact the manufacturer directly for any needed assistance. More inform
ation may be provided by the de dicated Seller account manager or by CDW
Customer Relations.
• Special Or
ders. Products that are specially or dered may be non-returnable or may have unique return restrictions provided at the time of sale. More inform
ation may be provided by the de dicated Seller account manager or by CDW
Customer Relations.

Last Revised: 03/26/2010
• Return of Software or DVDs . Seller offers refunds onl y for unopened, undamaged software and DVD m
ovies that are returned within 30 days of
invoice date. Seller offers only replacement for software products and DVD movies th
at either: (i) are defective but are returned within thirty (30) days of invoice date; or (ii) are unopened a nd undamaged, but are returned more than 30 days after invoice date; such replaceable m
erchandise may be
exchanged only for the same soft ware or DVD movie title. Multiple software licenses may be retu rned for refund or exchange only (i) if specificall
y authorized in advance by the manufacturer; and (ii) if returned within thirty (30) da
ys of invoice date.

2. Customer Shipment of Returned Merchandise.
• Return Merchandise Authorization (RMA) Num
ber. No returns of any type
will be accepted by Seller unless acco mpanied by a unique RMA num ber,
which Custom
er may obtain by prov iding the following information to CDW Customer Relations: customer name, applicable invoice numb er, product serial num
ber, a nd details of Customer’s issue with the product.

Customer has five (5) days to return a Product after the applicable RMA is issued. CDW reser
ves the right to refuse any UNAUTHORIZED returns:
those that occur after the five (5) day period or those involving Products that are unacco
mpanied by valid RMA’s.
• Returned Products Must Be Co
mplete. All Products MUST BE returned one
hundred percent (100%) complete, incl uding all origin al boxes, packing materials, manuals, blank warranty cards , and other accessories provi ded by the manufacturer. CDW reser
ves the right to refuse the return of incomp lete
Products. In addition, CDW will char ge a m
inimum fifteen percent (15%)
restocking fee for returns that are accepted.
• Responsibility for Shipping C
osts. Customer is responsible for th e cost of
shipping returned item
s; Seller is re sponsible for the cost of shipping
replacements or exchanges of return ed item s and will match Customer’s shipping method.
• Customer Shipping Insurance. Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping met hod that provide proof of deli very.

Seller is not responsi
ble for loss during such shipment.

City of Mesa , Information Technology Solutions, Products, and Services 250 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

PRICE INFORMATION QUESTIONS
Price Information completed and included. Should be saved as Excel and PDF.

Pricing information is provided below.

National Discount Off List Price
A. Propose a national discount off list price pricing structure. These are the minimum discounts Supplier will offer to Participating Agencies.

CDW•G is pleased to offer the City of Mesa and OMNIA Partners Participating Public Agencies a discount off CDW•G Nationally Advertised Pricing (NAP) structure for all Products in Attachment A. The percentages represent the minimum discounts the City of Mesa and OMNIA Partners Participating Public Agencies will benefit from for the duration of the contract. On a case-by-case basis and for large rollouts/projects, CDW•G will work with OMNIA Partners Participating Public Agencies to provide deeper discounts.

The benefit of using CDW•G’s NAP is that it is a publicly available (24/7) and verifiable price schedule, and you can feel confident that its pricing is both up-to-date and competitive.

We have continued to see the technology solutions evolve and OMNIA Partners Participating Public Agencies’ diverse needs change. Cloud offerings are constantly evolving and increasingly complex, with a range of subscription and consumption-based offerings, SaaS, IaaS, PaaS, among others. CDW•G’s pricing is based on Discount 0% off MSRP where available to CDW•G. In cases where MSRP pricing is not available and/or the offering is unique, pricing will be based on CDW•G invoiced price. This structure provides the necessary flexibility to enable the City of Mesa and OMNIA Partners Participating Public Agencies to make purchases of offerings, as cloud offerings evolve, through the life of our contract.

For Services under group 11, we have included rate cards with hourly rates. For group 12 and other specialized offerings not specifically contemplated in this RFP but existing under the scope of Technology offerings, CDW•G and OMNIA Partners Participating Public Agencies will mutually agree upon/execute document, such as a Statement of Work (SOW), and pricing will be based on CDW•G invoice.

Prices include lowest ground freight within the 48 contiguous United States when referencing this Agreement. All orders are subject to CDW•G's standard shipping policies in effect at the time of order placement. In those instances that call for express or overnight delivery, shipping costs will be pre-paid by CDW•G and added to the customer invoice.

Our offer is based on our response submitted on December 20, 2023, to the exceptions outlined in Exhibit A, Response for National Cooperative Contract and Exhibit B, Administration Agreement, Example.

City of Mesa , Information Technology Solutions, Products, and Services 251 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Catalog or Index
B. Describe the catalog or index that discounts will be taken.

CDW•G publishes, maintains, and provides access to NAP at www.cdwg.com available 24/7.

The single most important parameter in a price model is the reference point from which discounts are calculated.

Competitive Price Analysis
The City and OMNIA Partners Participating Public Agencies can trust that the pricing is competitive with other large-scale contracts. As stated above, by tying your pricing to the CDW•G’s NAP reference point, we ensure real-time market-based competitive pricing for purchases over the life of the agreement. To ensure our competitiveness, CDW•G monitors competitive pricing, market trends, supply chain forecasts, and a holistic view of the IT marketplace to ensure our NAP pricing benefits the City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G’s proprietary technologies along with dedicated pricing experts ensure CDW•G’s NAP pricing is adjusted to be price competitive.

Manufacturer Pricing
C. Describe any special manufacturer pricing available to Participating Agencies.

CDW•G’s catalog offers access to all manufacturers. As a $25 billion solution provider, we have strong partnerships with the largest and most innovative manufacturers. This ensures our NAP pricing for all the manufacturers is inclusive of our economies of scale, relationship, and position in the marketplace. For specific scenarios, such as large volume purchases/projects, CDW•G will work with the manufacturers to secure deeper discounts. Analyzing the purchase history of the City of Mesa and OMNIA Partners Participating Public Agencies, we are confident in our ability to continue to work with your preferred manufacturers to provide a competitive offering through the life of the contract.

Special/Large Order Pricing
D. Describe any special large order or large customer pricing or additional discounts available to Participating Agencies.

CDW•G has worked with numerous OMNIA Partners Participating Public Agencies during the current contract to obtain deeper discounts and account for budget constraints. In addition, we take advantage of manufacturer promotions, and volume purchases to provide maximum benefit to the City of Mesa and the OMNIA Partners Participating Public Agencies.

Additional Discounts
E. Describe any products offered by Supplier that are not captured in the pricing matrix below. Describe how Supplier proposes to price those items.

As technology offerings are constantly evolving, and becoming increasingly complex, specialized requirements not contemplated under this RFP, will be identified in a Statement of Work or similar document(s) and mutually agreed/executed between CDW•G and OMNIA Partners Participating Public Agencies. The pricing will be determined based on CDW•G invoiced price.

City of Mesa , Information Technology Solutions, Products, and Services 277 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

STATEMENT OF WORK SAMPLE
Services requiring a specific Statement of Work (SoW) must be mutually executed between the customer and CDW•G before work begins. We have provided a sample SoW in the following 3 pages.

[CDW Affiliate Logo] Proprietary and Confidential Page 2 Custome
r Contact Person is authorized to approve materials and Services provided by Seller, and Seller may rely on the decisions and approvals made by the Customer Contact Person (except that Seller understands that Customer may require a different person to sign any Change Orders amending this SOW). The Customer Contact Person will manage all communications with Seller, and when Services are performed at a Customer-Designated Location, the Customer Contact Person will be present or available. The Parties’ Contact Persons shall be authorized to approve changes in personnel and associated rates for Services under this SOW.

CHANGE MANAGEMENT
This SOW may be modified or amended only in a writing signed by both Customer and Seller nerally in the rm provided by Seller (“Change Order”). Services not specified in this SOW are considered out of scop d will be ad ssed with a separate SOW or Change Order.

In the event of a conflict between the terms and conditions set forth in a fully executed Change Ord nd those set fo in this SOW or a prior fully executed Change Order, the terms and conditions of the most recent fully exe d Chan Order shall prevail.

PROJECT SCHEDULING
Customer and Seller, who will jointly manage this project, will to her deve timelin for an an pated schedule (“Anticipated Schedule”) based on Seller’s project manageme methodology Any dates, dl s, timelines or schedules contained in the Anticipated Schedule, in this SOW or other e, are estimate nly, and the P ties will not rely on them for purposes other than initial planning.

TOTAL FEES
The total fees due and payable under this SOW (“ Total Fees nclude bo es for Seller’s performance of work (“ Services Fees”) and any other related costs and fees specified in th Expe s section ( Expenses”).

SERVICES FEES

EXPENSES

CUSTOMER DESI NATE LOCATI NS
Seller will provide Services nefiting loc specified on the attached Exhibit (“ Customer-Designated Locations”).

PROJE T S ECIFIC T RMS
SAMPLE Page 428 of 1000

City of Mesa , Information Technology Solutions, Products, and Services 282 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

3.1 COMPANY
Supplier must supply the following information for the Principal Procurement Agency to determine Supplier’s qualifications to extend the resulting Master Agreement to Participating Public Agencies through OMNIA Partners.

History
A. Brief history and description of Supplier to include experience providing similar products and services.

About CDW•G
Founded in 1984, CDW LLC (CDW) is a leading provider of technology solutions to over 250,000 customers composed of small-, medium-, and large-sized public and private entities.

CDW Government LLC (CDW•G) is a wholly owned subsidiary of CDW, incorporated in 1998 to address the specific needs of our government, education, and healthcare customers. As such, we have been providing similar products and services for nearly 40 years. Our broad array of products and services ranges from
hardware and software to integrated IT
solutions such as security, cloud, hybrid
infrastructure, and digital experience.

Our unique company structure provides
the City of Mesa and OMNIA Partners with
products and services only a large national
reseller can provide, combined with a local
presence typical of a small business.

Account Teams are segmented by agency
type, Education (K-12/Higher Ed), or
Government, and by region. To provide
the City of Mesa and OMNIA Partners with
one contact who is knowledgeable of
every nuance of their organization, every
customer has a dedicated CDW•G
Account Manager as your primary point of contact. Customers in the largest markets also have the support of a local Advanced Technology Account Executive (ATAE) in the field.

CDW•G is one of the largest technology solution providers in the US, currently carrying more than 100,000 name-brand technology products from over 1,100 leading IT manufacturers and software publishers. We have a large original equipment manufacturer (OEM) and software publisher presence in our offices across the country and are strategically supported in the field with our Advanced Technology Account Executives. CDW•G delivers more than just products; we deliver IT solutions and services in a manner consistent with procurement guidelines and the City of Mesa and OMNIA Partners Participating Public Agencies’ preferences. With subject matter experts to advise on the right IT solutions and the purchasing avenues to accommodate efficient and seamless procurement, CDW•G offers flexibility in how customers engage with and buy from us. We pride ourselves on our innovation and a ceaseless desire to deliver an excellent customer experience.

We have over 15 years of experience managing OMNIA agreements. Through our contract management capabilities and nationwide state, local, and education (SLED) sales force, we have successfully expanded contracts and member utilization rates. We hold 3 master Figure 11. US Office Locations

City of Mesa , Information Technology Solutions, Products, and Services 283 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
agreements, which include Region 4 ESC – TX - Technology Solutions, Products and Services, City of Mesa - Information Technology Solutions & Services, and Region 4 ESC – TX – Total Cloud Solutions. Additionally, we maintain ongoing strategic cadences with OMNIA Partners to drive contract utilization through enablement and marketing activities. Under our existing contract with the City of Mesa and OMNIA Partners, we have adoption within all 50 states and utilization by 900 State Agencies, 6,750 Local Government entities, 1,400 Higher Education entities, and 2,300 K-12 entities. Of these entities, we have successfully built and launched over 92 Participating Public Agency-specific agreements.

Local Focus and National Presence
Our customers are the center of all we do at CDW•G and the fuel behind our initiatives, solutions, and services. Part of our dedication to our customers is a sales and service force best suited to the needs of customers. With a local presence and national reach throughout the US, our team is ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies.

We have coworkers in offices and remote locations in or near every major city in the US.

Cooperative Experience
Not only is our sales force well-versed in growing contracts, but they are also experienced in promoting cooperative contracts. We believe the contract structure that the City of Mesa and OMNIA Partners offer, combined with our expertise in promoting dynamic procurement solutions with our broad customer ecosystem, offer a unique opportunity to optimize contract adoption and growth. Collectively, we remove the complexity of procurement and technology that government agencies often encounter.

Additionally, CDW•G’s Program Management Team is singularly devoted to managing contracts. Its responsibilities are separate from those held by account managers. Members of the Program Management Team work full-time to maintain contract compliance, reporting requirements, and administer contract procedures, including contract launch. CDW•G invests in these resources based on our understanding that contracts are complex commitments. We look forward to the possibility of continuing to work with the City of Mesa and OMNIA Partners Participating Public Agencies to apply best practices and lessons learned from our cooperative experience to further this evolution.

National Salesforce
B. Total number and location of salespersons employed by Supplier.

CDW•G currently employs more than 15,000 coworkers globally, with 51 different locations nationwide. Located across the US, CDW•G has more than 1,500 Account Managers and Advanced Technology Account Executives forming Account Teams segmented into four verticals: Higher Education, K-12 Education, Federal Government, and State and Local Government. Below, the City of Mesa and OMNIA Partners Participating Public Agencies can find visuals to how CDW and CDW•G’s State and Local Government (SLG), K-12 Education, Higher Education (Higher Ed), Healthcare, and Federal sales teams are regionalized across the US.

City of Mesa , Information Technology Solutions, Products, and Services 284 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Figure 12. CDW•G’s State and Local Government Sales Team Organization

City of Mesa , Information Technology Solutions, Products, and Services 285 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Figure 13. CDW•G’s K-12 Sales Team Organization

City of Mesa , Information Technology Solutions, Products, and Services 286 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Figure 14. CDW•G Higher Education Sales Team Organization

City of Mesa , Information Technology Solutions, Products, and Services 289 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Georgia 158
Hawaii 8
Iowa 59
Idaho 17
Illinois 4607
Indiana 152
Kansas 57
Kentucky 30
Louisiana 9
Massachusetts 62
Maryland 139
Maine 12
Michigan 175
Minnesota 215
Missouri 74
Mississippi 11
Montana 9
North Carolina 267
North Dakota 5
Nebraska 189
New Hampshire 16
New Jersey 439
New Mexico 5
Nevada 214

City of Mesa , Information Technology Solutions, Products, and Services 290 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

New York 167
Ohio 234
Oklahoma 29
Oregon 114
Pennsylvania 136
Rhode Island 12
South Carolina 59
South Dakota 14
Tennessee 120
Texas 839
Utah 35
Virginia 270
Vermont 4
Washington 153
Wisconsin 526
West Virginia 7
Wyoming 5
Support Centers and Corporate Office
C. Number and location of support centers (if applicable) and location of corporate office.

CDW•G headquarters is located at 230 N. Milwaukee Ave., Vernon Hills, IL, 60061. We have two warehouses, 50+ US sales offices, and our technical support is based out of Holmdel, New Jersey. In addition to our office locations, CDW•G's technical engineering team is national and will travel to customer locations. We also leverage CDW•G partners to provide local capability/services outside of our 51 support centers.

US Locations:
 Arizona: Tempe
 California: Glendale, Irvine, San
Diego
 Colorado: Centennial
 New York: New York City (2),
Pittsford, Syracuse
 Nevada: North Las Vegas*

City of Mesa , Information Technology Solutions, Products, and Services 292 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
that we bring to our customers’ IT challenges. These certifications also provide us with access to favorable pricing, tools, and resources, including vendor incentive programs, which we use to provide additional value to our customers. Our vendor partners also regularly recognize us with top awards and select us to develop and grow new customer solutions.
 We don’t rely on any one solution. Our sales span a number of categories, including Miscellaneous Hardware (19.9%), Software (15.5%), Notebooks/Mobile Devices (26%), Netcomm Products (11.5%), Services (7.8%), Video (7.5%), Desktops (5.4%), Enterprise and Data Storage (5.8%) and others.

We simplify the complexities of technology solutions across design, selection, procurement, integration, and management for our customers. Our goal is to have our customers, regardless of their size, view us as a trusted adviser and extension of their IT resources. Our multi-brand offering approach across our vendor partners enables us to provide the solutions and services that best address each customer’s specific requirements to enable their desired business outcomes.

The City of Mesa and OMNIA Partners Participating Public Agencies can be confident that CDW•G’s experts will be around to address questions or concerns, provide additional equipment, and assist with enhancements or new technologies.

For more financial information, please visit our investor relations page: http://investor.cdw.com/.

FEIN and Dunn & Bradstreet Report
a. Submit FEIN and Dunn & Bradstreet report.

CDW•G’s FEIN is 36-4230110. The City of Mesa and OMNIA Partners can find a copy of our Dunn & Bradstreet Report at the end of this section in Appendix 1.

Environmental Initiatives and Policies
E. Describe any green or environmental initiatives or policies.

Overview
CDW•G is committed to being a good steward of the environment and earth’s natural resources.

We strive to continuously improve our own environmental performance while growing our business and supporting our partners and customers. Given our role in the technology sector as a leading multi-brand technology solutions provider, our greatest opportunities to impact the environment lie in collaborating with our supply chain and working with our partners and customers to help them achieve their environmental goals. This includes continuing to expand our offering of sustainable and socially responsible technology products and solutions.

CDW•G understands and supports the City of Mesa and OMNIA Partners Participating Public Agencies’ desire to encourage suppliers to incorporate sustainable practices throughout their business operations. As evidenced by our practices outlined in the following paragraphs, we also emphasize integrating environmentally conscious procedures into our everyday operations, and we continually strive to find new ways to reduce our carbon footprint. 2022 Environmental Highlights
In 2022, we made significant progress on our environmental priorities, including climate action, energy efficiency, and waste reduction.

City of Mesa , Information Technology Solutions, Products, and Services 293 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

For instance, we worked with several vendor partners and Procurri to introduce a new carbon offset program. Additionally, Igneo Technologies, a Proccuri partner, began handling downstream processing of our e-waste. The global company specializes in returning critical metals such as copper, gold, silver, and palladium back into the supply chain.

When replacing our own technology devices, we seek to minimize our environmental footprint by finding reuse opportunities for our equipment. At our headquarters in Illinois, we have grassroots, coworker-led initiatives to provide veterans groups, underserved communities, and other organizations with access to our gently used equipment.

Other notable highlights from 2022 include the following:
 Created our Climate Task Force and worked with outside experts to develop our long- term, enterprise-wide climate strategy and action plans  At our two US distribution centers, we outperformed our waste diversion goal of +90% for the fourth year in a row and recycled thousands of tons of packaging material, cardboard and paper
 Enabled online searchable access for customers to an expanded portfolio of environmentally certified products (Energy Star, EPEAT and TCO Certified) and a broad range of cloud-based solutions that improve energy efficiency  Expanded our IT Asset Disposition (ITAD) program, which facilitates the recovery and recycling of devices that are no longer being used – to benefit the environment and protect the security of users’ data
 Maintained our environmental management system and energy certifications in the US, Canada and UK
Our Facilities
All CDW•G distribution centers hold ISO 14001 certification, which is the international standard for Environmental Management. This certification ensures consistency and effectiveness in our Environmental Management System (EMS) and demonstrates our long-established commitment to managing our business responsibly.

These certifications ensure consistency and effectiveness in our EMS and demonstrate our long-established commitment to managing our business responsibly. We continue to utilize a wide variety of energy efficiency measures, such as LED lighting and motion sensors, across our company. In addition, for the fourth year in a row in 2022, our two US distribution centers surpassed our goal for a waste-to-landfill diversion rate of more than 90%, which is consistent with our facilities’ ISO 14001 certification.

We continually develop our green efforts in compliance with ISO 14001 standards. Doing our part to sustain a healthy planet is critical to the well-being of our coworkers, customers, communities, and business. Our efforts are inspired and led by coworkers around the globe as we strive to do our part for the environment.

Our environmental policy and EMS define the structure, practices, and procedures for our environmental program. As part of our commitment to continuous improvement, we regularly evaluate the efficiency of our use of natural resources. We seek to identify and address opportunities to improve by reducing waste in landfills through enterprise-wide recycling initiatives, implementing innovative packaging solutions, and integrating principles of environmental responsibility throughout our business.

City of Mesa , Information Technology Solutions, Products, and Services 294 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Coworker Initiatives to Protect the Environment We Share At CDW•G, we recognize our part in responsible environmental management and conservation of resources. One of the ways we demonstrate our commitment to environmental management and the principle of sustainable development is through our beGreen program. The beGreen program provides CDW•G coworkers with a platform to reduce, reuse, and recycle to make our operations leaner, more efficient, and more environmentally responsible. Our beGreen program continues to provide coworkers with a platform to share ideas and take collective action to protect our environment. The program is managed by a cross-functional team of coworkers from multiple CDW•G locations, and participation continues to be strong since its inception 13 years ago.

Our coworkers continue to be active participants in their local communities' efforts to address environmental sustainability. CDW•G initiated a partnership with Soles4Souls, an organization that redirects unwanted shoes away from waste streams to communities in need.

Energy Management and Climate Action
Energy Efficiency
We track our energy management performance on an ongoing basis and continue to seek ways to drive further efficiencies. As part of our ISO 14001 certification, we maintain a three- to five- year window of visibility to identify, assess, and plan for the implementation of additional energy efficiency improvements. As a part of our regular evaluation, we conduct in-depth internal audits and self-assessments to support continual improvement. We review our significant environmental impacts each year and set targets to reduce them. We track our energy usage each year and continually look for ways to reduce it.

To achieve the ISO 14001 certification, we were required to provide significant details regarding our procedures for the following:
 Chemical handling, storage, and labeling Universal waste (old computer equipment)  Stormwater and transportation spills, oils, lubes, and forklift batteries  Electrical usage
 Paper and cardboard
 Lithium-ion battery management
Our ability to directly impact our energy usage is somewhat limited by the fact that we lease the majority of our global real estate footprint.

Specific energy efficiency efforts include:
 Energy-efficient lighting solutions, including indoor and outdoor LED lighting  Motion sensor lighting and conveyor systems that turn off in response to inactivity  ”Smart” HVAC systems that adjust according to business hours and seasonal temperatures
 Water consumption solutions, including rainwater harvesting efforts in the UK and environmentally friendly water heaters in the US
 Solar panel usage at two of our UK locations

City of Mesa , Information Technology Solutions, Products, and Services 295 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Carbon Emissions
We are also working with our third-party shipping and logistics partners to develop transportation management systems and delivery schedules that help them increase their own energy efficiency, which helps to reduce our transportation-related emissions. Currently, approximately 98% of our US shipments are delivered by carriers enrolled in the US EPA SmartWay Transport Partnership, which helps companies advance supply chain sustainability by measuring, benchmarking, and improving freight transportation efficiency, and more than 72% of our US shipments are handled by carriers with climate goals.

EPA Green Power Partnerships
CDW•G participates in the United States Environmental Protection Agency’s Green Power Partnership program. In 2008, we began purchasing 100% green power for our two data centers in the Madison, Wisconsin, area through the Madison Gas and Electric (MGE) Green Power Tomorrow program. We purchase almost 12 million kilowatt-hours per year of renewable energy from MGE, making CDW•G the largest private buyer in the program.

Transportation Initiatives
Approximately 98% of our US shipments are delivered by carriers enrolled in the US EPA SmartWay Transport Partnership, which helps companies advance supply chain sustainability by measuring, benchmarking, and improving freight transportation efficiency. We also have programs aimed at consolidating freight volume and reducing the number of shipments and vehicles needed to complete a delivery, which enables our carrier partners to reduce carbon emissions. These global programs include:
 UPS Trailer Utilization, which reduces the number of truck movements needed to deliver freight by creating direct-lane pulls from our distribution centers to customers in a common area
 Best Way (Logistics Specialist Solution), which reduces the number of trailers needed to ship an order by consolidating multiple orders into a single truckload

City of Mesa , Information Technology Solutions, Products, and Services 297 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Smart Packaging Solutions
At our distribution centers, we utilize several packaging processes that address environmental considerations while still meeting and exceeding customer expectations. Our solutions include the following:
 Using and reusing our vendor partners’ packaging when possible, minimizing the need for additional packaging materials when fulfilling customer orders.  Redesigning our cartonization process to utilize algorithms that consider dimensional fit (a more accurate method than volume fit), which enables us to use the least amount of packaging possible.
 Using envelope shippers that are 100% recyclable and provide warehouse and shipping space efficiencies for small items.

Additionally, our pick-pack shipping containers are made from the maximum allowable amount of post-consumer recycled material and are 100% recyclable.

We continue to work with our vendor partners and logistics suppliers to evaluate opportunities for smarter packaging solutions that maximize both product protection and material efficiencies.

Environmental Considerations: Partners and Customers
We continue to elevate our role in sustainable and socially responsible technology by working with our technology partners to promote their environmentally certified products and solving for our customers’ outcomes around their ESG goals and priorities.

In 2022, CDW•G made it easier for our sales teams and our customers to identify and select from a broad range of environmentally certified products (Energy Star, EPEAT, and TCO Certified) and cloud-based solutions that deliver added energy efficiency. Our e-commerce sites enable customers to filter their online catalog search to identify and buy third party-certified products, and our sales teams are trained to assist clients with finding and selecting these products.

Our goal is to be able to offer our customers a full stack of solutions that addresses a broad spectrum of environmental considerations. In addition to third party-certified products, we are enhancing our ability to deploy and configure products remotely to reduce the environmental impacts of packaging and transportation and offering device recovery and recycling programs to reduce electronic waste from products that need to be replaced.

EPEAT Compliance
CDW•G assists customers in determining environmentally preferable products in many ways, including:
 Providing website specifications for each product details; i.e., EPEAT and/or Energy Star compliant and specific power consumption data, where available  Providing a portfolio of manufacturers that are committed to producing environmentally friendly technology and that have programs and policies that support their commitment.  Offering products that meet the evolving standards associated with the Environmentally Preferable Purchasing Program (EPP) and the IEEE 1680 Standard for the Environmental Assessment of Personal Computer Products
 Training our sales teams on the requirements of Executive Order 13101 Greening the Government Through Waste Prevention, Recycling, And Federal Acquisition

City of Mesa , Information Technology Solutions, Products, and Services 298 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

CDW•G is committed to protecting the environment by continuing to manage our business with increased efficiency and understanding the full extent of our environmental impact. While we strive for continuous improvement in the environmental performance of our operations, we recognize our greatest opportunities to impact the environment lie in our supply chain and our ability to work with our partners to address issues such as climate change and waste reduction.

More than ever, we are focused on working with our partners and outside experts to evaluate our environmental impacts and opportunities.

Protecting Forests through Responsible Paper Consumption Through our Printer Supplies Program, CDW•G customers are offered complimentary enrollment in PrintReleaf, a third-party certification program that empowers organizations to sustain and grow global forest systems through:
 Ongoing measurement of paper consumption
 Custom paper footprint and forest impact insights
 Opportunities to automatically “re-leaf” forests through reforestation projects of the customer’s choosing
Since we joined the program in June 2018, CDW customers have collectively offset the equivalent of more than 1.2 billion standard pages of paper consumption by supporting the reforesting of more than 140,000 trees.

CDW is also working with partners on programs to help customers better manage their print needs and costs and stay within their corporate policies for sustainability. The goal of the PrintReleaf program is to deliver on the potential for Forest Positive Printing – to enable customers to be responsible for planting more trees than their printing uses.

Business Diversity Program
F. Describe any diversity programs or partners supplier does business with and how Participating Agencies may use diverse partners through the Master Agreement. Indicate how, if at all, pricing changes when using the diversity program. If there are any diversity programs, provide a list of diversity alliances and a copy of their certifications.

Business Diversity Program – Overview
When you partner with CDW•G, you are partnering with a company where business diversity is a deeply embedded, ongoing priority. Since the inception of our Business Diversity Program in 2007, we have sought to promote diverse supplier participation representative of our customers and communities that contributes to sustainable economic growth. CDW•G is prepared to help the City of Mesa and OMNIA Partners Participating Public Agencies around the US meet their diversity goals. We’re committed to simplifying the complexity of Business Diversity for the City of Mesa and OMNIA Partners Participating Public Agencies.

While we are woman-led with our CEO Chris Leahy, we are not a minority- or woman-owned business enterprise. Because we are not a large corporation with our own M/WBE certification, CDW•G has the opportunity to invest in small and diverse businesses. As a result, we drive job creation and contribute to lasting economic empowerment in communities across the US.

Our focus is creating a meaningful sourcing plan with minority, small, local, veteran-owned, and other diverse suppliers. We have the privilege, opportunity, and responsibility to partner with diverse suppliers and bring them with us to the City of Mesa and OMNIA Partners Participating Public Agencies’ opportunities. In our experience, customer diversity initiatives are not always

City of Mesa , Information Technology Solutions, Products, and Services 299 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
met by one or two specific certifications; these initiatives are met through partnership and collaboration.

Results of the CDW Business Diversity Program
Partnering strategically with diverse and small businesses enables us to keep providing the industry's best
experience while contributing to economic growth in
diverse communities nationwide. We look forward to
continuing to grow our practice and support local
businesses as our practice continues to grow. Since
2007, we have spent $25 billion, $3.6 billion in 2022
alone, with certified small, diverse suppliers, and we
currently feature over 1,400 small and diverse suppliers who we actively partner with on a regular basis. Of the $3.6 billion in 2022, $2.3B was solely from CDW•G.

In 2019, we became a member of the Billion Dollar
Roundtable (BDR), joining an exclusive group of 40 US-
based companies procuring more than $1 billion annually from minority- and women-owned businesses on a first-
tier basis.

In 2021, industry-leading research IT research firm and consultancy, Gartner, conducted a case study on CDW's
Business Diversity Program for procurement leaders.

They concluded the following: “CDW’s supplier diversity team enables business partners to retain the best-fit
diverse suppliers for new sourcing needs by providing
targeted business-relevant information gathered from
past supplier engagements.” Our comprehensive
Business Diversity Program ultimately allows procurement officials to be confident in incorporating small and diverse suppliers into their supply chain.

In 2022, we enhanced our national strategy across the US by welcoming supply chain experts to our growing team. These regional market leaders are focused on building partnerships with local suppliers and across our customer base. Their efforts have improved our agility and increased our effectiveness in identifying and mentoring new diverse partners. Additionally, this comprehensive approach enables us to gain a deeper understanding of the unique challenges, opportunities, and economies of scale present in each region. We use these real-time insights to inform and tailor our business diversity strategy, boosting both performance and impact.

In 2023, CDW hosted the BDR Summit, which is an annual gathering of BDR members to share our successes, best practices as well as opportunities for supplier diversity program growth.

MBE Testimonial – KNZ Solutions
KNZ Solutions, a certified minority-owned
business, was founded in 2017 by Khaled
Mussa. Here’s what KNZ has to say about
their partnership with CDW•G:
“CDW•G has been an invaluable support
to KNZ Solutions. Their commitment to
fostering collaboration and nurturing
partnerships truly sets them apart. Their
expertise, resources, and unwavering
dedication played a pivotal role in
navigating the challenges inherent in our
industry. The impact of this partnership
extends far beyond the bottom line
–
KNZ’s employee count increased, and
jobs were created. Our partnership has
not only elevated our business but has
also reinforced our belief in the
transformative power of meaningful
partnerships. We look forward to
continued success and growth together.”

City of Mesa , Information Technology Solutions, Products, and Services 300 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Our 2022 Economic Impact across the United States is highlighted in the graphic below:

Number of Jobs
Supported
32,000
Number of
Diverse Partners
1,400+
Total Diversity Spend
$3.6B
A partnership with CDW•G means that local communities across the US will continue to gain positive economic impacts.

Benefits
Benefits of our Business Diversity Program and incorporating small and diverse suppliers include the following:

Reach Small and Diverse Supplier Goals
CDW•G’s comprehensive Business Diversity Program allows you to meet your goals quickly and efficiently. Meet the City of Mesa and OMNIA Partners Participating Public Agencies small, minority-owned supplier goals without having to invest time and resources into finding, evaluating and engaging them yourself. CDW•G has a comprehensive vetting process that ensures each small and diverse partner can meet our customers’ quality and performance expectations.

Diversify Your Supply Chain
Partnering with small and diverse businesses allows the City of Mesa and OMNIA Partners Participating Public Agencies’ to diversify your supply chain, boosting your resilience and agility in an unpredictable world.

First-Mover Advantage
With a broad network of small and diverse partners nationwide, the City of Mesa and OMNIA Partners can enjoy first-mover advantage when it comes to new, cutting-edge technologies.

City of Mesa , Information Technology Solutions, Products, and Services 301 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Tier I and Tier II Programs
CDW•G is continuously developing other diverse
partnerships to meet our customers’ needs. These
relationships include, but are not limited to, product
manufacturers, distributors, and service providers nationwide who support direct (Tier 1) and indirect (Tier 2) fulfillment through presales and service engagements. We recruit
diverse and disadvantaged partners locally and regionally since customer spending goals are typically tied to local laws and require the partner to be certified within their city or state.

These various engagement models allow the City of Mesa
and OMNIA Partners Participating Public Agencies the
choice to leverage the best suited diverse partner.

We realize that each customer has unique targets that
require a thoughtful and dynamic approach to strategic
sourcing. Our Business Diversity program offers a broad and robust partner network. The following are a few ways that CDW•G can support the City of Mesa and OMNIA Partners
Participating Public Agencies in meeting your diverse
supplier goals:
 Educate users on CDW•G’s business diversity
program and how to initiate a planning session.
 Conduct customer-focused planning sessions with
your dedicated CDW•G Account Manager and
Business Diversity program representative.
 Utilize information gathered from planning sessions to develop custom plans to achieve customer goals
around Business Diversity.
 Perform ongoing engagement to adjust plans as
necessary.

More insight into our Tier I and Tier II Programs are below:

The Tier I Program
CDW•G is continuously developing other small and diverse partnerships to meet the City of Mesa and OMNIA Partners Participating Public Agencies’ Tier I needs. In fact, we offer an online registration tool where businesses can register for future opportunities with CDW•G. Our growing list of suppliers means that the City of Mesa and OMNIA Partners Participating Public Agencies can count on CDW•G to deliver against their diversity spending targets. CDW•G has also partnered with small and diverse leasing companies that can support the City of Mesa and OMNIA Partners Participating Public Agencies Tier I spend requirements. CDW•G’s Tier I program offers a low-risk experience for agencies looking to achieve direct spend with small, disadvantaged businesses while upholding the highest standards of IT procurement.

WBE Testimonial – BlackHawk Data
BlackHawk Data is a New York-based
WBE founded in 2018. Read about the
BlackHawk Data and CDW•G Partnership
below:
“One of my primary go to partners has
always been CDW. I knew if I went to
them for advice, suggestions, and just to
simply talk to, they would help me get
through the start up phase. Well, they did
more than that. Along with the local team
in New York, the CDW Diversity Team
helped me and made introductions to
people around the US that I would not
normally have met.

I do honestly owe a good amount of our
success to the CDW Team. As without
them, getting through some of the hardest
and darkest times may not have been
possible without them.

Because of partners like CDW, we have
been able to grow the business to 45
people, hopefully, $60M in 2023, and
become a CRN Triple Crown Winner.

My heart is full with love and continued
support on building our relationship.”

City of Mesa , Information Technology Solutions, Products, and Services 302 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

The Tier II Program
In an effort to foster even more opportunities for small, diverse businesses, CDW•G launched a Tier II Business Diversity Program in 2009 for its key manufacturing, distribution, and logistics partners. The program’s goal is simple: to further opportunities for competitive small and diverse partners to supply goods and services to CDW•G and deliver them to our customers like the City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G also provides Tier II reporting to customers that track their spending, ensuring that suppliers meet contract compliance and obligations. Our Tier II reports show the items that CDW•G purchased from diverse suppliers, all items that our customers purchased from CDW•G, and all items that CDW•G purchased from diverse suppliers to fulfil customers’ orders directly. A major advantage to this model is the ability to recognize spend across multiple diverse firms by leveraging CDW•G’s network of vetted hardware and software suppliers.

Notable Awards
Recent, notable awards that demonstrate our commitment to diversity include:
 2023 Military Times Best for Vets: Employers List
 2024 Military Friendly Employers award from Military Friendly  2023 Best Employers for Diversity – Forbes
 The Women’s Business Enterprise National Council (WBENC) recently named CDW as one of its America’s Top Corporations for Women’s Business Enterprises (WBEs).

According to the WBENC, this honor is the only national award recognizing corporations for world-class Business Diversity programs that reduce barriers and drive growth for women-owned businesses.
 CDW has been ranked 11th of Nasdaq 100 companies for its ESG reputation in December 2022

City of Mesa , Information Technology Solutions, Products, and Services 303 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Mentoring Programs
Mentorship and advocacy are integral components of our
Business Diversity Program. It’s one way we live up to our commitment to build stronger communities through
economic inclusion. We have had numerous successes
with mentor protégé programs with entities such as the City University of New York (CUNY) and Texas Tech University; these programs are designed to enhance diverse partners’ capabilities, assist in meeting development goals, and
improve their abilities to compete for and win contracts.

With these programs, we are able to grow their businesses and relationships.

During the year, we expanded our partnership with
Disability:IN, a leading nonprofit resource for business disability inclusion worldwide. As an Inclusion Works
partner company, we’re proud to mentor disability-owned businesses. Disability:IN’s Inclusion Works program
provides companies with a team of disability inclusion
experts to help them create an inclusive culture while
simultaneously developing a sustainable recruitment
strategy.

Commitment to Helping Close the Digital
Divide
One of CDW•G’s core values and strengths is making
technology work so people can do great things. However, we recognize that technology doesn’t work equally for
everybody, and reliable access to technology is often not equitable, resulting in a digital divide. We are determined to change this narrative and are passionate about closing this divide within our company and the communities we support.

Through our Business Diversity Program, we are actively working towards digital equity and making a positive impact.

Below are a few of the ways we work to close the digital divide:

Promoting Digital Equity
CDW•G prioritizes digital equity by providing products and services to sectors that need them the most, such as education, healthcare, and government. We firmly believe that closing the digital divide requires collaboration from all leaders, within and outside our organization. By partnering with like-minded organizations that share our commitment to digital equity, we can amplify our collective impact and bridge the gaps we see everywhere.

Business Diversity
Our Business Diversity Program is a critical differentiator for CDW•G, enabling us to deliver increasingly innovative products, services, and solutions to our customers. Since the inception of our business supplier program in 2007, we have actively sought to promote diverse supplier participation that aligns with the needs and values of our customers and communities. We take WBE Testimonials – WBENC
Conference
In 2023, CDW funded a booth for 15
woman-owned businesses at the annual
Women’s Business Enterprise National
Council (WBENC) conference. This
financial commitment directly impacted
the growth of those businesses. Here’s
what two women had to say:

Pam Feld, CEO, WBE/MBE: The booth
sponsored by CDW afforded me the
opportunity to deepen existing corporate
relationships and engage with a multitude
of WBEs from all over the country. I came
away with 2 RFPs, 4 potential speaking
opportunities, and 6 meetings lined up for
expanding relationships.

Mellissa Tong, CEO, WBE/MBE: I was
really grateful that my talk at CEO
Success Community Booth 718 was so
well received that I got a recommendation
to deliver a one-hour talk on Storytelling
for Branding and Marketing for Maui’s
Economic Development Center in late
April. Then, I was contacted by WBENC
national to do a pitch workshop for them
on May 5th. None of this would have
happened without CDW's generous
support of Booth 718 at WBENC in 2023.

City of Mesa , Information Technology Solutions, Products, and Services 304 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
pride in our comprehensive and active program, recognized as global champions for Business Diversity by esteemed
organizations like Gartner, the Billion Dollar Roundtable, and WEConnect International. We also embrace the responsibility of sharing our experience and expertise with our customers and suppliers because we believe that when they succeed, we all win.

Driving Economic Empowerment in Communities
Investing in small and diverse businesses presents a unique opportunity to create jobs and contribute to lasting economic empowerment in our communities. With the global population becoming increasingly diverse, minority audiences are
emerging as a significant target for companies, and diverse- owned businesses play a vital role in the small business sector.

Commitment to Fostering Equity
CDW•G is committed to fostering equity and ethical behavior throughout our global supply chain. Collaboratively with our customers and supplier partners, we believe in the power of community members as drivers of prosperous, resilient local economies, creating efficiencies throughout our global supply chain.

Social Impact
We are committed to making a long-lasting, meaningful difference through our global Social Impact program. With more than 80 social impact partners and as members of Tech for Good, we invest in technology that creates deliberate, positive social benefits. One recent partnership is with Compudopt, a national nonprofit that provides technology access and education to under-resourced youth. Our collaboration across the country aligns with our shared strategy of providing access to technology. Through local donation drives and employee engagement at Compudopt locations, we empower youth by repurposing personal, non-company computers and educating them about the potential of technology.

Goals
One of our priorities in 2023 is empowering our seller community with the knowledge and resources to engage with our customers about how each company’s ESG goals intersect.

These intersection points will help determine how to collaborate and advance their respective strategies. We’re committed to simplifying the complexity of Business Diversity for our customers and partners, and we are ready to collaboratively solve their toughest challenges.

As a whole, CDW•G’s Business Diversity Program goals are to increase procurement opportunities for direct and indirect spending with small, minority-owned, women-owned, veteran-owned, disabled-owned, and other small, disadvantaged businesses. The CDW philosophy on diversity extends beyond our coworkers, the customers we serve, and the communities we live in to include our valued supplier partnerships. Our commitment to strategically partner with qualified businesses enables CDW•G to continue to provide the best customer experience while contributing to economic growth in diverse communities.

MBE Testimonial – Betis Group
Betis is a minority-owned systems
integrator with 25 years of experience
providing Information Technology
consulting and solutions on a global scale.

Here’s what Betis had to say:

Betis and CDW have enjoyed a highly
successful relationship since 2001.

Thanks to CDW's successful contract win
record, Betis provided project
management, technical, and device
installation services at more than 100
locations around the world. Over the last
several years, our relationship [with CDW]
has expanded as Betis helps support and
deliver CDW's winning formula for gaining
market share with private-sector
customers who want to buy through a
Tier-1 Diversity Supplier. The strategic
collaboration between Betis and CDW has
led to the acceleration of delivery and
solutions for both our companies.

City of Mesa , Information Technology Solutions, Products, and Services 305 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

CDW•G continuously seeks new partnerships that help our customers meet their small and diverse supplier goals and support local communities. In 2022, we enhanced our national strategy across the US by welcoming supply chain experts to our growing team. These regional market leaders are focused on building partnerships with local suppliers and across our customer base. Their efforts have improved our agility and increased our effectiveness in identifying and mentoring new diverse partners. Additionally, this comprehensive approach enables us to gain a deeper understanding of the unique challenges, opportunities, and economies of scale present in each region. We use these real-time insights to inform and tailor our business diversity strategy, boosting both performance and impact.

Diversity Pricing
The CDW•G pricing structure, inclusive of our proposed discounts, submitted in this proposal will not be changed if/when a diverse partner is engaged. Pricing information can be found in Tab E. Access to our robust Business Diversity Program is a no-cost value-added service.

Diversity Alliances and Certifications
In addition to being part of the Billion Dollar Roundtable, an important aspect of our Business Diversity program is our support and participation in various organizations and events focused on developing relationships and business opportunities within diverse communities.

We are a National Corporate Member of the National Minority Supplier Development Council, Inc., and The Women’s Business Enterprise National Council. CDW•G supports other organizations, as well, which include:
 Chicago Minority Business Development Council, Inc.
 Women’s Business Development Center of Chicago
 Minority Business Development Agency of Chicago
 National Veteran Owned Business Association
 National Gay & Lesbian Chamber of Commerce

Not only do we contribute financially to these organizations, but we also engage on advisory councils, attend and host events, and provide resources to support the organizations’ focus on continued growth and success.

City of Mesa , Information Technology Solutions, Products, and Services 307 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Subcontractors and Affiliates
H. List any relationships with subcontractors or affiliates intended to be used when providing services and identify if subcontractors meet minority-owned standards. If any, list which certifications subcontractors hold and certifying agency.

As needed throughout the contract, CDW•G may look to bring on additional vendors to continue to meet the needs of the City of Mesa and OMNIA Partners Participating Public Agencies.

CDW•G has partnerships with more than 1,400 small and diverse organizations all across the US.

The way that CDW•G categorizes our subcontractors and affiliates is unique. CDW•G sometimes contracts with third parties to deliver services when there are constraints on our resources. Our Partner Services group manages these companies. These incorporate in-depth processes for determining who we work with. Our Partner Services team is comprised of Professional Service Managers and billable project managers who oversee partner management and project oversight. These service managers work directly and collaboratively with our operations team, which is comprised of billing administrators and project coordinators that are engaged at the deal level. Each partner receives a review throughout the year ranging from quarterly to yearly depending on their level of engagement with CDW•G along with engagement level surveys to manage and control quality. Partners are held to a minimum survey score to continue performing work for CDW•G.

Depending on the unique needs of each opportunity, the CDW•G Account Teams will work with OMNIA Partners Participating Public Agencies to develop a solution that is both comprehensive and strategic to the specific partner. The partner chosen will be specialized based on the work and needs of the customer. Details of the chosen partner will be provided to the interested party during scoping. Many of our partners include certifications as defined in our Diversity Programs section above, and listed additionally below:
 Minority Business Enterprise (MBE)
 Historically Underutilized Business (HUB)
 Women Business Enterprise (WBE)
 Lesbian Gay Bisexual Transsexual Business Enterprise (LGBTBE)  Veteran Business Enterprise (VBE)
 US Business Leadership Network Disability Business Diversity Program (USBLN DSDP)  Women-Owned Small Business (WOSB)
 Small Disadvantaged Business (SDB)
 Service-Disabled Veteran Owned Small Business (SDVOSB)  Small Business
 HUBZone
Post-scoping, our services projects follow our Project Management Engagement Methodology which includes a heavy emphasis on communication among the parties to the contract, especially between CDW•G and the customer. These communication points include regular meetings and reports to monitor status, risks, issues, and plans.

Our manufacturing partners (such as Cisco, HP, and Microsoft) are considered subcontractors when they perform services engagements with us. We work very closely with our manufacturing partners and have many of their badged workers in our locations working with our engineering teams and brand managers. In this way, our CDW•G teams stay current with our vendor partner offerings as well as plans for product end-of-life and new product introductions. Our sales teams

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meet with our manufacturing partners quarterly and participate in sales training regularly to stay up to date on their latest offerings and offer you the peace of mind that you have a knowledgeable sales staff supporting you.

Differentiators
I. Describe how supplier differentiates itself from its competitors.

CDW•G is a partner dedicated to walking next to our customers every step of the way in their technology journey. A significant priority in SLED IT initiatives is flexible, adaptable technology that can securely enable user needs. It’s not enough to provide customers with access to products they want quickly and efficiently. Procurement and Information Technology officers need to understand their options, and SLED agencies need to know their products are securely sourced.

CDW•G is uniquely positioned to serve OMNIA Partners Participating Public Agencies and is differentiated in the following areas:
 Business diversity programs and local impact
 Experience with OMNIA and OMNIA Partners Participating Public Agencies  Best-in-class contract management
 Technical innovation
 Secure supply chain and distribution model
 Depth and breadth of solutions across hardware, software, cloud, cloud marketplace, professional services, managed services, and staff augmentation  Past performance of successfully guiding OMNIA Participating Public Agencies through technological and industry change
 Public sector expertise with dedicated sales and technical resources aligned by industry Robust Business Diversity Program
CDW•G is proud of our Business Diversity Program, and we believe that the structure and depth of our program are significant differentiators for each of our customers. While we are not a M/WBE-certified company, our program seeks to empower diverse and local companies in the communities we serve nationwide. Instead of simply checking the box to meet requirements, we curate a unique network of quickly deployable diverse business partners. This approach embodies the goals of our customers by creating a multiplier effect that drives job creation and contributes to lasting economic empowerment in the communities we serve.

Our program allows the City of Mesa and OMNIA Partners to support their local communities through everyday IT procurement. We work closely with the City of Mesa and OMNIA Partners Participating Public Agencies to find qualified, small and/or diverse suppliers to meet your goals, based on your requirements and needs.

In 2022, CDW spent $3.6B with certified small, diverse suppliers, and we currently feature over 1,400 small and diverse suppliers who we partner with on a regular basis. As a testament to CDW•G’s commitment to how frequently we help our public sector customers meet their diversity goals with qualified partners, $2.3B of the $3.6B (nearly 64%) in 2022 was solely from CDW•G.

OMNIA Partnership Experience
Our sales force is well-versed in growing contracts and is also experienced in discussing the value of OMNIA Partners contracts. We believe the contract structure that the City of Mesa and

City of Mesa , Information Technology Solutions, Products, and Services 309 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

OMNIA Partners offer, combined with our expertise in supporting dynamic procurement solutions with our broad customer ecosystem, provides a unique opportunity to optimize contract adoption and growth. Collectively, we remove the complexity of procurement and technology that our customers often encounter. We understand the value of OMNIA Partners and its contracts and have been successful in expanding this contract to our customers.

CDW•G continues to prove without a doubt that we can keep our commitment to making this contract prosperous amongst our vastly growing portfolio of offerings. Continuing to contract with CDW•G provides the City of Mesa and OMNIA Partners Participating Public Agencies with a secure partnership with a proven track record of positioning the contract nationwide and expanding the contract footprint among all SLED-eligible entities.

Contract Management Experience
While we manage numerous public sector contracts, we believe it is the breadth of our contracts and the emphasis we place on contract compliance, company-wide, that allows us to be a leader in contract management. Many suppliers have well-established delivery and installation procedures but lack the plan or personnel to ensure compliance throughout the contract’s complete lifecycle.

A major differentiator for CDW•G is our Program Management Team, a group of coworkers devoted to the full life cycle of contractual sales, including managing active contracts. CDW•G invests in these resources because of our understanding that contracts are complex sets of commitments. Centralizing our contract management within one department allows us to standardize our contract management processes and share best practices. As a result, we reduce risks and improve efficiencies for CDW•G, and, more importantly, for the City of Mesa and OMNIA Partners Participating Public Agencies. With an average of over ten years of industry experience and active participation in the National Contract Management Association and World Commerce & Contracting, CDW•G Program Managers are qualified to advise and serve our customers at all stages of the contract process. CDW•G manages nearly 1,000 active SLED contracts, with OMNIA Partners contracts in the top 1% of our spend. Our contract managers become experts in their respective contract portfolios and can continue to provide insights to the City of Mesa and OMNIA Partners.

Access to the CDW•G Program Management team not only ensures contract compliance but also assures the City of Mesa and OMNIA Partners Participating Public Agencies that, when leveraging this contract, their purchases and piggyback agreements are overseen not solely by a sales team member but also by a highly skilled and specialized contract compliance professional.

Commitment to Innovation
For more than 20 years, CDW•G has been at the forefront of emerging technologies, including collaboration solutions, cloud, mobility, and virtualization, which is a major aspect of our ability to grow as a company. We have actively expanded our catalog, certifications, and solutions to address the latest IT developments, including cloud, IoT, software, and esports, so that we can continue to meet the evolving needs of the City of Mesa and OMNIA Partners Participating Public Agencies. In addition, we have dedicated CDW•G resources aligned to these solution areas to help the City of Mesa and OMNIA Partners Participating Public Agencies understand and implement them.

Moving forward, we expect the landscape in which we compete to continue to evolve as new technologies are developed, and we will continue to evolve with those technologies. As a

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testament to our dedication to innovation, CDW received CRN’s 2023 Internet of Things (IoT) Innovators Award; this annual program honors North American solution providers that recognize the enormous potential of IoT, have integrated cutting-edge technologies into their portfolio, and are driving IoT innovation forward. CDW•G will continue to invest, organically and inorganically, in high-growth solutions and services capabilities so that we can continue to meet the needs of the City of Mesa and OMNIA Partners.

CDW•G understands that the City of Mesa and OMNIA Partners Participating Public Agencies change and shift over time, and we are willing to change as technology changes.

Sourcing Products and Building OEM Relationships
CDW•G has relationships with more than 1,100 leading manufacturers. When CDW•G doesn’t have a direct relationship with an Original Equipment Manufacturer (OEM), we leverage our vast distribution network (i.e., Arrow, Synnex, Ingram Micro, a diverse partner, and more) to source a product request. As such, should the City of Mesa and OMNIA Partners identify a product we do not currently provide, we will work to ensure you get what you need.

Additionally, our Product and Partner Management team is dedicated to onboarding new OEMs and partners. This team works proactively to identify customer-leveraged OEMs to onboard into our ecosystem of partners. If a product is out of stock in CDW•G distribution centers, CDW•G can leverage our local and national distribution network; if the product is in stock in the distribution network, CDW•G can generally secure product(s) from our local distribution network within 24 hours.

Our sales staff and engineers are in steady communication with customers regarding their needs and vendor partners regarding changing product lines and new offerings.

Ability to Adapt
CDW's market position, financial strength, and demonstrated agility enable us to deliver value that transcends helping our customers to meet short-term IT objectives. We are with our customers in good times, but we are also there to help them navigate difficult circumstances and unprecedented challenges.

We are relentlessly devoted to helping our customers meet the challenges related to resolving their technology needs. One way we achieve this is through our agility in adapting to the unexpected, such as during the earliest stages of the COVID-19 crisis. Because CDW•G plays a critical role in continuing to supply IT products and services to our public sector customers, we prioritized a strategic response that would ensure our customers’ needs were met in the face of a significant strain on the global supply chain. We worked closely with our manufacturer partners to identify product recommendations based on projected availability. At the same time, we maintained focus on the well-being of our communities and helped our customers navigate a rapidly changing environment. We implemented stringent safety measures in our distribution centers in order to maintain business continuity while prioritizing the well-being of our coworkers. Due to our having two distribution centers in different portions of the country, we are able to maintain our supply chain in the event one of those centers goes down for any reason.

For example, when a customer needed to quickly deploy device rollouts to enable distance learning, they leaned on CDW•G to scope, design, and ship solutions in quick order. When the facilities expecting these shipments were closed without advance warning, CDW•G worked closely with the 17 colleges and universities to reroute packages and ensure the essential deliveries were received. Our teams successfully rerouted hundreds of shipments. As the

City of Mesa , Information Technology Solutions, Products, and Services 311 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
situation continued to evolve, our teams remained in contact with our carrier partners to provide updates and continued to leverage member input and requirements to inform our company-wide strategic buying decisions.

CDW•G’s unmatched product and solutions offerings, coupled with an unrivaled partner network of leading manufacturers and diverse businesses, enable us to give the City of Mesa and OMNIA Partners Participating Public Agencies a partner that can adapt to any scenario, both in the short- and long-term.

Blended Distribution Model
A significant advantage that differentiates CDW•G in the marketplace is our ability to deliver the right products at the right value, right when you need them. Many of our competitors rely on what we refer to as “virtual warehouses.” These resellers are entirely reliant on their distribution and OEM partners for packaging and shipping customer solutions. This virtual warehouse model introduces extended lead times and uncertainty in sourcing and supply chain security. At CDW•G, we have blended the best of our OEMs and distribution partners’ fulfillment capabilities with our own distribution centers to optimize quick and accurate fulfillment. Our same-day fill rate typically varies between 97% and 99% for credit-approved orders with in-stock products.

Public Sector Expertise
We have more than 30 years of extensive experience providing solutions to public sector customers across segments (federal, education, state and local). Our parent company, CDW LLC, was established in 1984, and CDW•G was established in 1998 to better serve our federal, state and local, and education customers. Public sector business comprised roughly 36% of our total annual revenue in 2022. We maintain over 1,000 contracts in order to serve these customers efficiently and compliantly. Our portfolio demonstrates widespread adoption and relevance, with customers actively transacting across all 50 states.

Under the new contract, we will continue these efforts, with targeted account planning in collaboration with the City of Mesa and OMNIA Partners to expand the contract footprint to small, middle, and large entities.

Litigation, Bankruptcy, and/or Reorganization
J. Describe any present or past litigation, bankruptcy or reorganization involving supplier.

As of the date of submission, there are no known present or past litigation, bankruptcy, or reorganization involving CDW•G.

Felony Convictions
K. Felony Conviction Notice: Indicate if the supplier
a. is a publicly held corporation and this reporting requirement is not applicable; b. is not owned or operated by anyone who has been convicted of a felony; or c. is owned or operated by and individual(s) who has been convicted of a felony and provide the names and convictions.

CDW•G is a publicly held company and this reporting requirement is not applicable.

City of Mesa , Information Technology Solutions, Products, and Services 312 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Debarment or Suspension
L. Describe any debarment or suspension actions taken against supplier As of the date of this submittal, CDW•G certifies that to the best of its knowledge and belief, CDW•G has not been listed by any federal or state authority as debarred or suspended.

City of Mesa , Information Technology Solutions, Products, and Services 313 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

3.2 DISTRIBUTION, LOGISTICS
Products and Services – Overview
A. Each offeror awarded an item under this solicitation may offer their complete product and service offering/a balance of line. Describe the full line of products and services offered by supplier.

CDW•G offers everything the City of Mesa and OMNIA Partners Participating Public Agencies’ IT operations could possibly need – from enterprise-wide services to mouse pads and full turn- key solutions. The depth and breadth of products, services, and solutions CDW•G offers allows the City of Mesa and OMNIA Partners Participating Public Agencies to streamline procurement and increase efficiency by reducing the time and effort of managing multiple contracts. And as technology changes and your needs grow, so do we.

Commitment to Innovation
CDW•G has stayed in line with emerging technologies for more than 20 years. Keeping up with those technologies, such as collaboration solutions, cloud, mobility, and virtualization, has been a major aspect of our ability to grow as a company. We have actively expanded our catalog, certifications, and solutions to address the latest IT developments, including cloud, IoT, drones, and esports so that we can continue to meet the evolving needs of the City of Mesa and OMNIA Partners Participating Public Agencies. In addition, we have dedicated CDW•G resources aligned to these solution areas to help the City of Mesa and OMNIA Partners Participating Public Agencies understand and implement them.

Moving forward, we expect the landscape in which we compete to continue to evolve as new technologies are developed, and we will continue to evolve with those technologies. As a testament to our dedication to innovation, CDW received CRN’s 2023 Internet of Things (IoT) Innovators Award; this annual program honors North American solution providers that recognize the enormous potential of IoT, have integrated cutting-edge technologies into their portfolio, and are driving IoT innovation forward.

Sourcing Products and Building OEM Relationships
CDW•G will continue to invest in high-growth solutions and services capabilities so that we can continue to meet the City of Mesa and OMNIA Partners Participating Public Agencies' needs.

Should CDW•G not have a direct relationship with an OEM, we have been successful in utilizing our vast distribution network (i.e. Arrow, Synnex, Ingram Micro, and more) to source a product request. As such, should the City of Mesa and OMNIA Partners Participating Public Agencies see a product we do not currently have, we will work to ensure you get what you need.

Additionally, our Product and Partner Management team is dedicated to onboarding new OEMs and partners and works proactively to identify customer-leveraged OEMs to onboard into our ecosystem of partners. If a product is out of stock in CDW•G distribution centers, CDW•G can leverage our local and national distribution network; if the product is in stock in the distribution network, CDW•G can generally secure product(s) from our local distribution network within 24 hours.

Our sales staff and engineers are in steady communication with customers regarding their needs and vendor partners regarding changing product lines and new offerings. CDW•G is in

City of Mesa , Information Technology Solutions, Products, and Services 315 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
computing, networking, and infrastructure. Our acquisition of Locus enhances our staff augmentation practice so that we can continue to provide cost-effective resources to support our customers’ needs.

In June 2023, CDW acquired Enquizit, an experienced provider of AWS cloud services, helping us better solve customer challenges and deliver meaningful outcomes through innovative technical solutions.

Partners
As one of the largest value-added resellers (VAR), CDW•G has established strong working relationships with the major suppliers in the technology industry. We maintain these relationships in order to provide the best products, services, and support to our customers. We offer more than 100,000 products from more than 1,100 different manufacturers and software publishers. Our top partners have full-time representation at our sales offices to facilitate requests for information and assist with designing the best possible solution.

Many manufacturers choose CDW•G as their primary reseller because of our vast distribution network and the value-added services that we provide to our customers. CDW•G invests heavily in the training and certification of our account managers and technical staff. We work closely with our vendor partners to remain current with the latest technologies and to deploy and manage those technologies in customer environments. We have received awards and recognition from our manufacturer partners for developing and delivering exceptional solutions.

Specific insight into some of our partnerships is provided below:

Microsoft
As one of only a select group of Microsoft Cloud Solution Providers (CSP) with all solution designations, CDW•G has the expertise you need to get the most out of your Microsoft products. We work closely with Microsoft to ensure that our solutions are cohesive; you get the whole bundle (licenses, migrations, modernizations, automation, and management) directly through CDW•G, which saves you time and money. With deep implementation experience across Microsoft’s portfolio of hardware, software, and the cloud since our partnership began in 1999, we are the right partner for delivering Microsoft solutions.

We are a certified Azure Expert Managed Service Provider with expertise in end-to-end cloud lifecycle management, including assessing, migrating, building, deploying, optimizing, and efficiently managing business solutions on Microsoft Azure.

We have earned all 6 of Microsoft’s Solution Designations and are now among the elite Microsoft partners certified with the Microsoft Solutions Partner Designation for Microsoft Cloud.

In 2022, we received the following awards:
 US Device Partner of the Year
 Surface Customer Adds Award Winner
Google
We are a Premier Google Partner. Together, Google and CDW•G bring you the best of Google solutions to grow and support your modern workforce. We are one of only four Google partners certified with Google CCAI expertise along with having three of the world’s 66 Google Cloud Fellows on staff. In 2023, we received the following awards:

City of Mesa , Information Technology Solutions, Products, and Services 316 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Partner of the Year in the Expansion category for its success in helping customers achieve better results through Google Workspace
 Partner of the Year in the Specialization category for excelling in the Education sector and delivering positive customer outcomes
Oracle
We are an Oracle Gold Partner. Our exceptional coverage, relationships, integration, asset management tools, image loads, and streamlined procurement processes allow us to be a trusted advisor on Oracle for the City of Mesa and OMNIA Partners Participating Public Agencies, making it easier to get the Oracle expertise and services needed to provide you with complete Oracle solutions.

Apple
As a Diamond Elite partner, we had a very successful, established relationship with Apple.

Apple products and services combined with our legendary logistics and services capabilities offer the City of Mesa and OMNIA Partners Participating Public Agencies improved profitability and employee productivity while simplifying IT overhead and lowering overall costs.

Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies K-12 customers.

Dell
CDW•G has complete access to all of Dell Technologies and Dell EMC’s product lines, selling the entire Dell product portfolio of client devices, displays, accessories, software, data storage, server, networking, and services. This portfolio includes RSA® and VMware®. With over 90 onsite CDW-badged dedicated resources and 250 Dell Technologies-badged resources, the Dell and CDW relationship is stronger than ever and suited to meet and configure all customer IT needs.

HP
We have strong partnerships with both HP Inc. (HPI) and Hewlett Packard Enterprise (HPE); as a Platinum Partner, we have the experience and expertise to help the City of Mesa and OMNIA Partners Participating Public Agencies design the best solution.

This last summer, we received the following awards:
 2023 Global Solution Provider of the Year
 2023 North America Solution Provider of the Year
 2023 Consulting Partner of the Year by Zerto, a Hewlett Packard Enterprise company.

IBM
We are a Diamond Elite IBM Partner and have been providing IBM solutions for over 25 years.

Our IBM-dedicated team consists of nationwide sales, technical, and marketing experts. As an IBM Platinum Business Partner, CDW•G is authorized to sell IBM solutions – from servers and storage to software and technical services. CDW is the leading IBM Security software reseller in the United States.

City of Mesa , Information Technology Solutions, Products, and Services 317 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Lenovo
Our strong partnership with Lenovo is a benefit to our customers, who receive top-quality Lenovo products quickly and efficiently. We are currently the largest Direct Response Channel Partner of Lenovo products.

Panasonic
CDW•G is a Panasonic Diamond-level partner and member of the Panasonic Authorized Reseller Program, authorized for computers and tablets, projectors, professional displays, scanners, and presentation technologies. CDW•G is Panasonic’s largest Toughbook computer reseller in the channel.

Cisco
We are a Cisco Gold Certified Partner. We have attained the broadest range of expertise across multiple technologies, and we are Cisco’s Largest US National Direct Integrator Partner. In November 2023, Cisco recognized us with the following awards:
 Data Center Partner of the Year (Global)
 Cisco Capital Partner of the Year (Americas)
 SMB Partner of the Year (Americas – US)
 USA Partner of the Year (Americas – US)
 Area Partner of the Year (US – Central)
 Commercial Partner of the Year (US – Central)
 Enterprise Networking Partner of the Year (US – Central)  SMB Partner of the Year (US – Central)
 South Enterprise Partner of the Year (US – Central)
 Enterprise Networking Partner of the Year (US – East)  Federal Intelligence Partner of the Year (Federal)
Please note that we excluded our Canada, European, and UK awards from this list.

Juniper Networks
We are an Elite Partner with Juniper Networks; we have 100+ accreditations and 10+ certifications, including the Enterprise Routing & Switching Specialization and the Mist AI Specialization.

ExtremeNetworks
CDW•G is an ExtremeNetworks Diamond Partner. We have specializations in Security & Access Control, Cloud, Management & Automation, Data Center, ExtremeWireless, and ExtremeSwitching.

Netgear
Together, CDW•G and Netgear provide high-performance switching, wireless, and security solutions. We are authorized to sell Netgear Business, as well as Wi-Fi and networking solutions, switching, AV, remote management, and more.

Additional Partners
For your convenience, we have provided our line card that includes our full list of 1,100+ partnerships in Appendix 2.

City of Mesa , Information Technology Solutions, Products, and Services 318 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Product Offering
CDW•G’s ability to provide product operating system license, software media, and documentation in the hardware shipment depends on the solution and the OEM; as such, we will comply with the specifications outlined in the product description as listed.

Software
a. Software: National brand name Microsoft, Google, Oracle, Enterprise applications/solutions, cyber security applications/solutions, etc.

CDW•G is pleased to offer software solutions and applications from leading manufacturers, including Microsoft, Google, and Oracle, among many others; please see our Line Card at the end of this section labeled Appendix 2 for a full list of our partnerships; CDW•G has developed close partnerships with more than 300 of the industry’s leading software publishers.

Software and Information Industry Association Membership We are a member of the Software and Information Industry Association (SIIA). SIIA is the principal trade association for the software and digital content industry. It recognizes companies that demonstrate software industry leadership and good corporate citizenship. SIIA Certified Software Reseller (CSR) status is awarded based on the accuracy and completeness of the record-keeping process. We are one of only four resellers with SIIA certification. There is a distinct customer advantage to our membership in the SIIA: in the event that the City of Mesa and OMNIA Partners Participating Public Agencies are audited by the SIIA, an invoice from CDW•G serves as proof of ownership.

Software Products and Solutions
An overview of our software offering includes, but is not limited to, the following:
 Business Applications
 Application Suites
 Document Management
 Reporting and Data Analytics
 Education
 Graphics and Design
 Networking and Servers
 Data Archiving
 Network Management
 Storage Networking
 Operating Systems
 Communication
 Programming and Web Development
 Security
 Authentication
 Endpoint Security
 Firewalls
 Utilities
 Virtualization
We are an industry leader when it comes to enabling customers to modernize their environment through the combination of speed and direction.

While contemporary technologies can be beneficial, if executed incorrectly, they can also quickly lead to overlap, confusion, and sprawl. Our team can help the City of Mesa and OMNIA Partners Participating Public Agencies leverage existing technology investments while integrating modern solutions and tools. With the help of CDW•G, the City of Mesa and OMNIA Partners Participating Public Agencies can create simplified outcomes that are easy to manage and fiscally beneficial. Our team delivers full-stack, modern infrastructure and software delivery

City of Mesa , Information Technology Solutions, Products, and Services 319 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
focused on cloud native and hybrid-cloud adoption. Key practice areas include, but are not limited to, the following:
 Advanced Infrastructure and Hybrid IT: Consulting and delivery services for modern data center architecture, networking, servers, virtualization, and container and cloud platforms.
 Full Stack IT Automation & Orchestration: Consulting and delivery services in modern concepts for systems automation, infrastructure-as-code (IaC), and configuration management from physical network and servers to cloud.
 Systems Integration & Software Engineering: Consulting and delivery services in modern software development and delivery, web development, mobile development, distributed systems, microservices, and serverless environments.  DevOps: Consulting and delivery services in DevOps, cultural assessments, organizational redesign, continuous integration/continuous deployment (CI/CD), and modern software delivery.

Software Services
In addition to our comprehensive software application and solution offering, CDW•G also has a variety of services to help you with your software needs. CDW Software Services takes a pre- and post-sales consultative approach to help you manage the assessment, validation, deployment, and management of software assets through every stage of their lifecycle. Our Total Software Management solution provides everything you need to make every step of software management simple and effective. CDW•G has everything the City of Mesa and OMNIA Partners Participating Public Agencies need to begin exploring software options, including, but not limited to, the following:
 Extensive knowledge of the software industry and publishers  Insight into the latest trends and products
 Decades of experience in enhancing software environments  Comprehensive process to review goals and technical requirements  A comprehensive portfolio
 Expertise in cloud apps
Our software experts will identify your current license position and renewal timeline, as well as provide a review that is easy to understand so that you can maximize returns on your software investment. Our review helps you organize and track software, prepare for purchases, and educate teams about the software infrastructure. The review:
 Determines whether current agreements fit your needs
 Identifies opportunities for agreement consolidation
 Shows when your agreements are up for renewal
Our long-standing partnerships with top software vendors give us a deep understanding of each one’s unique licensing requirements. CDW•G is committed to maintaining the highest level of knowledge and expertise surrounding software solutions. We will leverage our close partner relationships and continue to invest in our workforce to ensure we stay in front of the ever- changing landscape within this area.

City of Mesa , Information Technology Solutions, Products, and Services 322 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
license entitlements and solutions to fit user profiles. Their top priorities were to reduce costs and improve end-user satisfaction.

Engagement and Solution
We have managed the customer’s Microsoft Enterprise Agreement (EA) for the last six years and conducted regular communication and quarterly business reviews to stay in touch with the customer’s needs. As a part of the year 1 true-up process, we engaged the customer to review licensing and end-user functionality requirements.

To help this customer meet their goals, we provided them with cost analysis and guidance for Microsoft M365 E3, E5, and F3 products in addition to on-premise server products, including SQL and Windows Servers.

Outcome
CDW•G’s engagement helped the customer to consolidate their licenses and achieve cost savings by requesting reductions on cloud licenses prior to their two-year anniversary and replacing them with M365 E3. By educating the customer on license compliance and options to Step-up, this local government entity recognized significant cost-savings. Ultimately, the customer greatly appreciated CDW•G’s contribution and has recognized an enhanced Microsoft experience overall.

Personal Computer Systems
b. Personal Computer Systems: National brand name desktop PCs, notebooks, laptops, tablets, and other related devices from Enterprise Tier and Middle Tier Contractors that are business related computers, manufactured by companies, such as, Apple, COMPAQ, Dell, Gateway, Hewlett Packard, IBM / Lenovo, Panasonic, and Toshiba.

Product will include the operating system license, software media and documentation in the hardware shipment.

CDW•G’s broad array of offerings includes desktop PCs, notebooks, laptops, tablets, and other related devices from Enterprise and Middle Tier contractors. We are authorized to sell the various partners’ full suites of products: Apple, Dell, Hewlett Packard (HP), IBM, Lenovo, and Panasonic, among many others.

Desktops
Desktop computers come in all shapes and sizes and are used for tasks ranging from web browsing to high-resolution media creation, and CDW•G offers products to meet any need. We offer All-in-One computers, Mini PCs, Thin Clients, Towers, Workstations, and more. Our selection includes popular brands, including, but not limited to, HP, Dell, Lenovo, Acer, Asus, Apple, among others. Additionally, the City of Mesa and OMNIA Partners can buy desktops pre- built or parts can be purchased and assembled in the configuration of your choosing; desktops can be upgraded or customized to grow alongside your needs as a user.

Laptops & 2-in-1s
When you need the power of a desktop but lack the space, laptops are an excellent solution for mobile computing. 2-in-1 computers are another powerful portable solution because, while similar to laptops, these devices can function as tablets and benefit from the integration of touchscreen displays or drawing accessories in some models. CDW•G has a wide range of laptops and 2-in-1s computers ready to meet any of your needs, including, but not limited to, those from Acer, Dell, HP, Microsoft, Panasonic, and more.

City of Mesa , Information Technology Solutions, Products, and Services 324 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Standard Business and High End Workstations
c. Standard Business Workstation: These will be used for typical tasks, which will include word processing, spreadsheet analysis, database management, business graphics, statistical analysis, internet, and other office automation activities. Product will include the operating system license, software media and documentation in the hardware shipment.
d. High End Workstation: These will be used by application developers using GIS, CASE or other high-level language development tools, Computer Aided Design and Drafting professional, Internet Application developers or other sophisticated application work. Product will include the operating system license, software media and documentation in the hardware shipment.

CDW•G's standard business and high end workstation offering allows the City of Mesa and OMNIA Partners Participating Public Agencies to experience professional-grade performance with our selection of solutions. Our offering includes solutions designed to handle any task, including creating projects and application development.

CDW•G offers workstations with processor speeds of 1.1GHz all the way up to 5.6GHz with hard drive capacities ranging from 256 gigabytes to 8 terabytes. Brands include, but are not limited to, Apple, BOXX, Dell, HP, Lambda, Lenovo, and more.

Laptop Computers and Notebooks
e. Laptop Computer or Notebook: These will be used by traveling or remote access user for typical office automation and business productivity use. With a port replicator or docking station, it may also be used as a standard desktop.

Product will include the operating system license, software media and documentation in the hardware shipment.

CDW•G’s product portfolio includes laptop computers, 2-in-1 laptops, notebooks, port replicators, docking stations, and more from leading manufacturers, including Acer, Dell, HP, Lenovo, Microsoft, Panasonic, Samsung, and others. An overview of our offering includes, but is not limited to, the following:

Windows Laptops
We offer a wide selection of Windows-based laptops; Windows laptops have many powerful tools integrated into the operating system that are uniform across various businesses.

MacBooks
Apple products, specifically MacBooks, are among the most popular laptops globally for both students and professionals. These devices are a perfect hybrid of aesthetics and performance and have robust and powerful software that is standard in each machine. MacBooks also effortlessly pair with other Apple products, such as iPhones or Apple Watches, to maximize the performance of each device.

Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies.

Chromebooks
Chromebooks are excellent alternatives that function using applications hosted on the internet.

This way, the cost of Chromebooks can remain affordable without sacrificing functionality.

CDW•G has a large selection of devices that can meet the City of Mesa and OMNIA Partners Participating Public Agencies’ diverse needs.

City of Mesa , Information Technology Solutions, Products, and Services 325 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Ultrabooks
Ultrabooks are powerful laptops that are slim in size but feature industry-leading technology geared towards pushing performance to the absolute maximum. Ultrabooks are also an excellent choice for any design or media-based work. Their robust components allow for maximum performance in multiple locations.

Network Equipment
f. Network Equipment: This includes equipment primarily used for communications over an IP network. This includes servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point wireless access, optics, media interfaces (i.e. serial, T1, T3, OC3) and fiber channel. Class of equipment should include home office, small and medium business, and enterprise. Contractors may include, but not limited to, Cisco Systems, Dell, Juniper Networks, HP, Extreme Networks, Enterasys Networks, D-Link, Netgear, and Brocade Communications Systems.

CDW•G’s broad array of offerings includes servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point wireless access, optics, media interfaces, and fiber channels. The class of equipment that we offer includes home office, small and medium business, and enterprise. We are authorized to resell from more than 1,100 leading manufacturers, including, but not limited to, Cisco, Dell, Juniper Networks, HP, Extreme Networks, and Netgear. CDW•G will work with the City of Mesa and OMNIA Partners Participating Public Agencies to determine the best networking equipment to meet each of your needs.

An overview of our network equipment product offering includes, but is not limited to, the following:
 Network Adapters
 Ethernet Adapters
 Host Bus Adapters
 Transceiver Modules
 Network Management
 Console & Device Servers
 Load Balancers
 Network Management Devices
 Network Testing
 Print Servers
 Network Security
 Firewalls & VPN
 Security Appliances
 Security Tokens
 Security Cameras & Surveillance
 Proximity Cards & Readers
 Security Cameras
 Routers
 Wireless Routers
 Cable & Phone Routers
 Router Modules and Accessories
 Data Routers
 Security Routers
 SD-WAN
 Switches
 Ethernet Switches
 Fiber Channel Switches
 Modular Switches
 Wireless Access Points
 Indoor/Outdoor
 Enterprise
 Mesh

City of Mesa , Information Technology Solutions, Products, and Services 326 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Monitors
g. Monitors: These will include plug and play compatible monitors that are manufactured for the above systems and/or any other brand that may be specifically called for by the ordering entity and which meet the most current UL and OSHA requirements.

CDW•G’s product portfolio offers a variety of monitor solutions, including plug-and-play compatible monitors. Should the City of Mesa or any OMNIA Partners Participating Public Agency have specific UL or OSHA requirements to meet, we will work with you to determine the best products that meet your needs, requirements, and budget.

CDW•G understands that the right computer monitor or display can make all the difference. No matter the purpose, we get that a good monitor is important to you. CDW•G offers a wide range of monitor and display types with response times of less than 2 ms and 4k resolution. Plus, we partner with all the top monitor brands, including Acer, ASUS, HP, Lenovo, LG, MSI, ViewSonic, and many more.

Computer Monitors
Computer monitors are an integral part of any setup. For design and media-specific industries, high-resolution monitors are a must and need to be paired with an adequate graphics card.

Other display solutions, such as business computer monitors, are capable of standard office tasks such as word processing or web browsing. No matter what you need a display for, CDW•G has a large selection of computer monitors from industry-leading brands and manufacturers. We are committed to working with you to determine what suits your needs.

Large Format Displays
One of the most powerful tools for a modern business is the implementation of large-format displays. Everything from adaptive menus to digital signage and anything in between can quickly be displayed or adjusted on these large screens. Devices such as smart boards have changed the educational landscape and make lessons and presentations more accessible and diverse than ever before. For advertising, these displays save money and significantly reduce paper waste and the City of Mesa and OMNIA Partners Participating Public Agencies’ environmental footprint.

Monitor Accessories
CDW•G experts can help the City of Mesa and OMNIA Partners Participating Public Agencies determine which accessories will work best for you and how they can improve your setup.

Monitor accessories like mounts or privacy screens allow you to maximize productivity in any location. Other accessories like specific cables or adapters work to ensure any device can interface and work with any monitor.

Projectors
In addition to a large selection of monitors and accessories, CDW•G also offers projectors.

While not technically monitors, projectors are a common form of computer display that allow the City of Mesa and OMNIA Partners Participating Public Agencies obtain display sizes far more extensive than any screen. These large-size displays are perfect for video conferencing with groups, work presentations, staff meetings, or even community events in the park. We offer interactive projectors, large venue projectors, office projectors, as well as projector accessories, from leading brands such as Epson, Sony, LG, and more.

City of Mesa , Information Technology Solutions, Products, and Services 327 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Computer and Network Products, Peripherals, Accessories, and Components
h. Computer and Network Products, Peripherals, Accessories, and Components: Complete availability of major manufacturer's product lines on items such as, but not limited to RAM, graphic accelerator cards, network interface cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, etc.

With a product portfolio that includes 100,000+ products, CDW•G can meet the needs of the City of Mesa and OMNIA Partners Participating Public Agencies. We are pleased to offer the items you need, including, but not limited to, RAM, graphic accelerator cards, network interface cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, and more.

Our product offering for this category includes, but is not limited to, the following:

Cables
 Audio & Visual Cables
 Cable Management
 Cable Organizers
 Clips
 Cable Ties
 Desk Cable Solutions
 Cables & Connectors
 Cable Connectors
 Power Cables
 Ethernet Cables
 Cat 6 Cables
 Fiber Optic Cables
 Network Cables
 Monitor Cables & Adapters
 USB Cables & Adapters
 USB Adapters
 USB Cables
 UB Hubs
Computer Accessories
 Computer Components
 Computer Memory
 CPUs
 Motherboards
 Computer Monitors
 Docking Stations & Port Replicators
 Keyboards & Mice
 Keyboards
 Keyboard & Mouse Bundles
 Mice
 Laptop Accessories
 Laptop Batteries
 Laptop Chargers & Adapters
 Laptop Memory
 Carrying Cases
 Monitor Accessories
 Monitor Cables & Adapters
 Monitor Mounts
 Privacy Screens
 Tablet Accessories and Cases
Electronics
 Cameras & Video Cameras
 Cameras
 Drones & Accessories
 Video Cameras
 Cell Phones & Accessories
 Smartwatches
 STEM & Robotics
 Beginner to Advanced Kits
 STEM Tools and Accessories
 TV & Video

City of Mesa , Information Technology Solutions, Products, and Services 328 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Cell Phones
 Cell Phone Cases
 Headphones
 Microphones & Audio Systems
 Phones & Phone Accessories
 Conference & Speaker Phones
 Landline Phones
 VoIP Phones
 Streaming Devices
 TV Accessories
 TVs
 Video Conferencing
 Conference Room Cameras
 Video Conference Systems
 Webcams
Power
 Battery Backups
 UPS Accessories
 UPS Battery Backups
 UPS Battery Replacements
 Computer Accessories
 Laptop Chargers & Adapters
 Power Supplies
 Power Management
 Power Strips & Surge Protectors
 Racks & Enclosures
 Air Distribution & Cooling
 Rack Accessories
 Racks & Cabinets
Storage & Hard Drives
 Drive Arrays
 Duplicators
 Flash Arrays
 Hard Drive Arrays
 Hard Drives
 Internal Hard Drives
 External Hard Drives
 Storage Media
 DVD & Blu-Rays
 Tape Cartridges
 Storage Mounts & Enclosures
 USB Flash Drives
Information Technology/Educational Furniture
i. Information Technology/Educational Furniture: Includes furniture design, delivery, installation, parts, maintenance, and repair and replacement.

CDW•G offers Information Technology and Educational Furniture to the City of Mesa and OMNIA Partners Participating Public Agencies. We offer furniture design, delivery, and installation, along with services that are included with the OEM offering, which may include parts, maintenance, repair, and replacement. We offer a variety of information technology and educational furniture from leading manufacturers, including Varidesk and Ergotron, that can meet the needs of customers ranging from small local government to the largest university system. CDW•G offers IT and educational furniture, including, but not limited to, sit and stand desks, office chairs, workstations, desktop accessories, ergonomic accessories, mounting hardware, printer and scanner accessories, as well as office basics and tools, calculators, document scanners, document cameras, charging carts, and more.

Classroom Design
Whether the City of Mesa and OMNIA Partners Participating Public Agencies are creating a space that supports individual study, large group work, or putting together makerspaces for

City of Mesa , Information Technology Solutions, Products, and Services 330 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

As district leaders hoped, the classroom has inspired educators to reimagine other learning environments, including libraries and makerspaces. Read more about how CDW•G helped RCSD design a custom learning environment here.

Services Offering
j. Services: Services such as, but not limited to cloud computing, consulting, technical support, leasing/financing, trade-ins, repair, design, analysis, configuration, implementation, installation, training, maintenance, advisory, managed and support services, staff augmentation, professional services, etc. In addition, services that are related to the design, use, or operation of the products being purchased such as system configurations, testing, hardware/software installation, upgrades, imaging, etc. Services may also include materials, equipment, and supplies provided by the Reseller under an SOW Note: All hardware should come assembled. For example, if extra memory, additional drives, or peripherals are ordered, the Contractor must install them unless the Participating Agency requests, that they not be installed.

CDW•G provides the required services listed above with insight into each throughout the remainder of this section. Our full-stack engineering services team focuses on digital transformation – from code and applications to cloud, data, and security – to help you accelerate innovation, enhance user experiences, and optimize collaboration, all while delivering agility and cost efficiencies.

Lifecycle of Services
In today’s competitive market, the speed of digital priorities is critical to success, yet technical complexities can slow progress. CDW•G’s full lifecycle of services supports the City of Mesa and OMNIA Partners Participating Public Agencies’ internal team and helps you focus on your short-term and long-term goals. Our experts help you design, orchestrate, and manage your technology environment:

Design – Advisory and Assessment
Using a wide breadth of tools, data, and decades of expertise, we offer strategic advisory services, workshops, assessment, planning, and design engagements with our engineers that consider your specific needs and make recommendations to address gaps and optimize growth. This includes documentation, analysis, and creation of materials that detail the bridge between your current and future state.

Orchestrate – Building, Implementation, Deployment
Our expert engineers configure and deploy your solutions to help the City of Mesa and OMNIA Partners Participating Public Agencies implement technology according to your organization’s unique needs and ensure it works from day one. We build, create, and analyze software or services, as well as test and release into a defined environment and implement changes outlined in the design phase. We implement technology adoption and organizational change management plans to ensure you’re fully utilizing your technology solutions and deriving the value you expect.

Manage – Continuous Support and Operations
CDW•G can help the City of Mesa and OMNIA Partners Participating Public Agencies save time and money and augment internal IT team bandwidth with 24/7/365 support and expert management of any aspect of your technology solution.

City of Mesa , Information Technology Solutions, Products, and Services 331 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Managed services: With proactive monitoring, automation, alerting, analysis, maintenance, and performance of operational functions of an organization’s contracted technology environment, CDW•G provides end-to-end support of your complex environments.
 Technical support and continuous improvement engagements: CDW•G experts provide technical support for complex technology solutions when your IT, development, and business teams need it. Our experts work with you to continuously optimize your technology environment.

We provide greater insight into our full Managed Services capabilities later in this section.

CDW Services Overview
Our professional services help the City of Mesa and OMNIA Partners Participating Public Agencies amplify your capabilities at any stage of your technology journey. IT services are a critical necessity for government entities and public agencies. Our IT services are built to help the City of Mesa and OMNIA Partners Participating Public Agencies tackle various day-to-day challenges, such as increasing efficiency and maximizing costs, while allowing you to free up your internal resources to focus more on core projects. However, not all government entities and public agencies are fully equipped with the necessary resources or have access to the technical experience and support that they need. Our services allow the City of Mesa and OMNIA Partners Participating Public Agencies to focus more on their residents and constituents.

CDW Services consists of the following services, each with its own focus, experts, and capabilities:

CDW Infrastructure Services provide expertise, tools, and resources to scale and future-proof your infrastructure. We help the City of Mesa and OMNIA Partners Participating Public Agencies upgrade existing architecture and prepare for what’s to come, whether on-premises, migrating Figure 15. CDW•G’s Lifecycle of Services

City of Mesa , Information Technology Solutions, Products, and Services 332 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
to the cloud, or in the cloud. We also modernize applications, streamline delivery through DevOps (CDW Development Services), and write custom, cutting-edge apps that drive business. To ensure all of your needs are being met, we have broken our Infrastructure Services into the following categories:
 CDW Hybrid Cloud consists of cloud and hyperconverged infrastructure services.  CDW Networks deals primarily with enterprise networking as well as data center networking.
 CDW Data Center encompasses soft-ware defined data centers, data center migration and optimization, next-gen backups, compute and storage solutions, as well as power and cooling solutions.
 CDW OS includes operating systems, applications, and services.  CDW Software Engineering includes DevOps, as well as software design and consulting.
 CDW App Modernization deals specifically with Application Modernization.

CDW Workspace Services provide a comprehensive approach that allows employees to work from anywhere, on any device. We enable the City of Mesa and OMNIA Partners Participating Public Agencies to build a communications platform that grows with you, is rapidly adopted by end users, and helps improve business outcomes through seamless collaboration. Our workspace services are broken into the following categories to meet a variety of complex needs:
 CDW Collaboration services deal primarily with communications, messaging and conferencing, video, applications such as Office 365, engagement contact centers, as well as portals and content collaboration.
 CDW Endpoint services encompass management and security, mobility, mobile workspaces, unified endpoint management, and managed print services and printer supplies programs.

CDW Security Services provides independent evaluations of security posture and helps government agencies fortify their weaknesses. Our certified experts design comprehensive strategies and solutions for protection and response. Our security services are broken into the following categories:
 CDW Secure Platform includes next-generation firewall and IPS, content security, identity and access management, network visibility, and endpoint protection, as well as policy and access.
 CDW Detect and Respond deals with log aggregation and correlation, as well as security incident response.
 CDW Information Security deals only with information security services.

CDW Data Services, including artificial intelligence (AI) and machine learning (ML) services, offer actionable insights that give you a stark competitive advantage. Design, build, and deploy modern data analytics and AI/ML solutions for storing, transforming, discovering, and operationalizing your data. We have broken our data services into the following categories:
 CDW Data focuses on data modernization and data analytics.  CDW AI/ML deals specifically with machine learning analytics (ML) and artificial intelligence (AI) data analytics.

CDW Support Services delivers custom warranty, maintenance, and support services that augment your IT staff so they can focus on maximizing business outcomes. We offer a variety of support services for hundreds of manufacturers; these services include the following:

City of Mesa , Information Technology Solutions, Products, and Services 334 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

CDW•G then looked for a kiosk that would complement the Chrome tablet and recommended necessary modifications. Finally, the team acquired demo units for the State to test.

Outcome
CDW•G positioned a complete solution that will allow the State’s citizens to conveniently access government applications at over two hundred library locations across the State. Their CDW•G Team was diligent in addressing each of the customer’s requirements and concerns, thoroughly reviewed proof of concept, and effectively collaborated with partners to provide the best solution.

Cloud Computing Services
CDW•G understands that the City of Mesa and OMNIA Partners Participating Public Agencies have many technology provider choices. When working with CDW•G, you get the best total solution the industry offers without the limitations inherent when dealing with either a manufacturer or a specific partner. CDW•G works with customers to develop coordinated and cost-effective Cloud Solutions through the following range of services:
 Discovery and Assessment: Understanding of environment, usage, challenges, and requirements
 Planning and Design: Evaluation of providers, recommendations, and proof of concept  Migration Services: Smooth deployment of the solution  Integration Services: Full integration with existing applications  Application Modernization: Turning monolithic legacy apps into cloud micro-services  Aggregation Services: Streamlined administration and aggregated billing  Managed Services: CDW•G hosted and remote managed services or partner-managed services
 Fulfillment Services: Onboarding, reporting, billing, partner reconcilement, and renewals
As a leading provider of Cloud Solutions, we can help the City of Mesa and OMNIA Partners Participating Public Agencies assess your priorities and determine which applications and processes should and shouldn't be moved to the Cloud. We also help you design the best delivery model, whether public, private, or a hybrid model, that provides the greatest flexibility to customize your solution. Furthermore, our pre-qualified partner network makes it easy to find the right providers and to create a comprehensive, multi-vendor solution that meets your specific needs.

Consulting and Advising Services
Our IT consulting and professional services team — over 1,000 professionals strong — delivers personal service that helps the City of Mesa and OMNIA Partners Participating Public Agencies understand and meet your organizational and technological needs. A key differentiator for our Advising and Consulting practice is that our experts go beyond advising; CDW•G can deliver on whatever the City of Mesa and OMNIA Partners Participating Public Agencies need. Because of our ability to design and deliver, our consultants incorporate their technical knowledge and experience into the design, assessment, and implementation. Our comprehensive approach ultimately mitigates risk through experience to ensure that customers like the City of Mesa and OMNIA Partners Participating Public Agencies get it right the first time.

City of Mesa , Information Technology Solutions, Products, and Services 335 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

We have expertise and certifications across diverse industries in the public and private sectors.

Our project managers and consultants work directly with you to design and implement every facet of your IT solution.

Using a wide breadth of tools, data, and years of expertise, we offer strategic advisory services, workshops, and assessment, planning, and design engagements with our engineers that consider your specific needs and make recommendations to address gaps and optimize growth.

This includes documentation, analysis, and creation of materials that detail the bridge between your current and future state.

Presales Consulting
A unique advantage of CDW•G’s business model is that the City of Mesa and OMNIA Partners Participating Public Agencies have access to an incomparable depth and breadth of value- added technical expertise. Our highly trained and experienced Technology Specialists and Solution Architects provide expert consulting advice and ongoing support. In addition, our strong relationships with manufacturers enable your CDW•G Account Team to provide presales consultation, technology roadmaps, and other assistance quickly. In fact, many major vendor partners have dedicated staff at CDW•G.

During the presales phase, service consultation focuses on understanding the City of Mesa and OMNIA Partners Participating Public Agencies’ requirements and engaging the appropriate technology specialists, systems engineers, and solution architects. We work to identify potential solutions that meet each Participating Public Agency’s needs before presenting those solutions in a proposal or product demonstration. We strive to educate the City of Mesa and OMNIA Partners Participating Public Agencies about products and services by providing a comprehensive overview of its features and benefits.

Below is an overview of those who can be engaged to support the City of Mesa and OMNIA Partners’ Participating Public Agencies during the presales consultation process and beyond:

Technology Specialists
Our teams of technology specialists are highly trained and experienced in various products and technologies, including the following:
 Leasing and Finance
 Managed Print Services
 Mobility
 Networking
 Power and Cooling
 Servers and Storage
 Software Licensing and Management
 Unified Communications and
Collaboration
 Voice and Data
 Security
Presales Systems Engineers
We have a large team of over 100 presales systems engineers who hold vendor-funded positions and provide presales support for that particular partner’s products. These experts assist with evaluating products based on your unique operational requirements and budgetary constraints. They review quotes for product compatibility, functionality, and compliance.

Solution Architects
Our teams of solution architects work closely with the vendor partners whose solutions they design. They assess your environment and work with your IT staff to design plans for solutions

City of Mesa , Information Technology Solutions, Products, and Services 337 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Assessed and defined direction for 15M+ square feet of raised floor  Identified an average reduction of 65% of data center space  Designed enterprise clouds to support up to 780K workloads  Moved 950,000 workload
 Moved 25,000 workloads within a single client
 Moved 10,000 workloads in a single environment
 160 facility concept plans performed
 Rationalized almost 1M workloads for cloud placement
 Worked with 325+ converged infrastructures involving our services  Configured more than 5M configuration items for hundreds of CMS/CMDBs  Implemented 77 enterprise IT operating models
There are many different types of projects that the DCT team can orchestrate for the City of Mesa and OMNIA Partners Participating Public Agencies. These projects span the full gamut of transformational information technology and include solution areas such as data center transformation, business process optimization, and application management solutions. Our DCT team uses proven processes and leverages infrastructure, data, digital, and security experts to create high-value transformative business capabilities for our customers.

Overview of Advising and Consulting Services
CDW•G has a wide variety of advising and consulting services. These services include, but are not limited to, the following:
 vCISO Service: Many organizations have limited staff or skill sets and need assistance navigating security obstacles, which is why CDW•G’s Security Consultants are available to act as a virtual Chief Security Information Officer (vCISO). Our vCISO service helps you improve the maturity and scope of your existing security practices by providing a technology-neutral Security Consultant.
 CDW OS ITSM Simulation/Executive Visioning Workshop: By participating in our IT Service Management (ITSM) business simulation workshop, the City of Mesa and OMNIA Partners Participating Public Agencies can learn how to increase the business impact of your internal service provision. This hands-on, highly interactive IT/Business workshop is designed to educate the City of Mesa and OMNIA Partners Participating Public Agencies’ leadership and stakeholders in the business structure of process with technology.
 IoT Transformation Workshop: Our Internet of Things (IoT) Transformation Workshop is designed to help the City of Mesa and OMNIA Partners Participating Public Agencies understand your data needs, determine the return on investment (ROI), and evaluate your foundational infrastructure to determine if any technical components should be retired, evolved, or added before implementing an IoT technology initiative.  CIO Essentials: Our CIO Essentials provides the framework to develop the City of Mesa and OMNIA Partners Participating Public Agencies’ vision for the future into an actionable strategy and roadmap. Whether Participating Public Agencies are looking to transform your organizations into a DevOps culture based on cloud Platform as a Service (PaaS), industrialize your private cloud services, consolidate your application portfolio, or modernize your IT environment as a whole to reduce IT expenses, CIO Essentials provides the tools the City of Mesa and OMNIA Partners Participating Public Agencies need to deliver a clear, concise business-centric strategy.  PMO Assessment Workshop: Our DCT leads our Project Management Office (PMO) Assessment Workshop. This workshop is a high-impact, comprehensive program to

City of Mesa , Information Technology Solutions, Products, and Services 338 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
assess and improve Project Portfolio Management (PPM) practices over the course of 3- 4 weeks. This comprehensive program consists of three survey domains: PPM current state, PPM satisfaction, and PPM assessment.
 Application Rationalization: Over time, your application portfolio may expand as more are introduced for specific needs. Using a strong holistic methodology, CDW•G can help the City of Mesa and OMNIA Partners Participating Public Agencies address your application portfolio to ensure that the applications used are cost-efficient and serve as effective tools. Our skilled consultants will work directly with relevant stakeholders to review your organization’s complete list of applications. This review includes a full data analysis, coupled with facilitated workshops and interviews with application owners and end-users. These sessions provide additional context and knowledge beyond the raw data to identify and attain your organization’s end goals.  Application Dependency Mapping: Application dependency mapping combines tool- based discovery with the experience of CDW•G resources to provide a holistic view of an application environment, including detailed information and mapping of the relationships between your IT assets. Whether the City of Mesa and OMNIA Partners Participating Public Agencies are prepping to migrate to a new data center, introducing a new application, reducing the risk of business interruptions, or planning to transform your business, application dependency information is a crucial factor in your success.

Application dependency mapping is an essential first step for understanding your current environment or preparing for a wide range of changes.
 Migration Execution: From planning and strategy to the execution of the migration, CDW•G can assist you with the ability to migrate from your current data center to a new one on a schedule.
 Migration Readiness Assessment: Before starting a migration program, consider having CDW•G experts perform a Migration Readiness Assessment. This program helps you be prepared to start the migration program, by identifying risks and develop mitigation plans that could impact your migration program, which will help you make better-informed decisions about scope, timeline, budget, and resources.  Organizational Effectiveness Services: Ensuring that your organization is performing at the highest levels depends on how well your IT teams function and work with each other. CDW•G’s expertise in how IT organizations operate helps you drive efficiencies, address issues, prepare for an organizational change, or expand services to meet business objectives. Our consultants will align your organizational structure and role definitions to meet your goals as well as account for current needs and projected growth to better understand your strategic direction.
 IT Practices Workshop: Led by our DCT team, the IT Practice Review workshop gives the City of Mesa and OMNIA Partners Participating Public Agencies visibility into how your organizations operate. Through a holistic approach, we look beyond process documentation into how teams work together. Each Participating Public Agency is unique, and how processes are designed and implemented can either work for or against business objectives. In 2 short weeks, agencies will have a high-level map of your strengths and weaknesses and a plan to ensure your processes propel you to reach your goals.

The above services and workshops serve as an example of our capabilities but are not an exhaustive list.

City of Mesa , Information Technology Solutions, Products, and Services 340 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

If escalation to the OEM is required, CDW•G will do that on the City of Mesa and OMNIA Partners Participating Public Agencies’ behalf. CDW•G Technology Support helps the City of Mesa and OMNIA Partners Participating Public Agencies solve your business problems by providing a single solution for your manufacturer support, saving internal IT staff time and/or any unplanned expenses for an engineer to come and replace faulty hardware and/or renew a contract that was not co-termed. Because of CDW•G’s depth and breadth of expertise, we are able to get a top-level Technical Assistance Center (TAC) engineer more quickly than a customer may be able to, resulting in quicker incident resolution. Some of the features and benefits of CDW Technology Support include:
 One place to call: CDW Technology Support allows the City of Mesa and OMNIA Partners Participating Public Agencies a single point of contact. We provide end-to-end ownership of all incidents, service requests, and support for maintenance, hardware replacement, knowledge base, and software support.
 24/7/365 support: CDW Technology Support provides around-the-clock support via a dedicated service desk 24/7/365 and also provides a dedicated support number, email address, and ServiceNow login to open and view case status online.  Full-service Return Merchandise Authorization: If, after troubleshooting, CDW engineers determine that a device needs to be replaced, CDW•G will request the RMA from the manufacturer on your behalf and have it sent to your location. We will also dispatch an engineer to meet that part and swap out the device for you and return the defective parts to the manufacturer and update the serial numbers on your contracts.  Fully backed by manufacturer warranty and support: A support contract is purchased through the manufacturer so you do not lose the ability for upgrades, updates, etc., and may be provided software download access to those contracts if requested.

Maintenance Offerings
CDW•G offers various maintenance agreements to cover all types of vendors, products, and service levels. Our offered maintenance agreements give access to cover all vendors, products, and service levels with just one toll-free number. Types of available agreements include the following:
 Coterminous Support Contracts. A conterminous support contract takes the City of Mesa and OMNIA Partners Participating Public Agencies’ existing manufacturer support plans and roll them together with one standard end date to eliminate the risk of a lapse in coverage.
 Break/Fix Maintenance Agreement. These annual maintenance agreements and contracts cover the repair or replacement of in- or out-of-warranty equipment.  Retainer Contracts. Retainer contracts provide a designated block of time that guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access to field service and support staff, including system engineers, network technicians, PC, and printer repair technicians, and more.

For information about warranty and repair services, please see “Repair” below.

Leasing/Financing Services
CDW•G has an in-house Financing Solutions Team to help the City of Mesa and OMNIA Partners Participating Public Agencies navigate among our tailored payment solution options, which include leasing, financing, subscriptions, etc. We take a consultative approach to

City of Mesa , Information Technology Solutions, Products, and Services 341 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
financing options that ensure the City of Mesa and OMNIA Partners Participating Public Agencies’ goals are met.

At CDW•G, we focus on providing the best solutions in the industry—and that includes Financing Solutions. CDW•G can facilitate an agreement between OMNIA Partners Participating Public Agencies and various leading financing companies that can help each Participating Public Agency obtain the payment terms that best fit their unique needs and budget requirements. Agencies can secure a payment solution structure with maximized options and terms.

CDW•G’s Financial Partners provide the best option to fit the City of Mesa and OMNIA Partners Participating Public Agencies’ needs. For agencies with a Master Lease Agreement established, we likely have a partnership in place with their provider or can establish one, to extend their existing agreement to incorporate purchases from CDW•G. Often, we leverage relationships with our partners to offer more advantageous rates, terms, and structures. For agencies that have diversity requirements to meet, we can recommend small and diverse partners that hold relevant certifications.

Our Premier Financing Partners include, but are not limited to, the following:
 Arrow Capital Solutions
 Cisco Capital
 Dell Financial Services
 HPE Financial Services
 Lenovo Financial Services
 LEAF Commercial Capital, Inc.

Trade-in Services – CDW•G’s Information Technology Asset Disposition When the City of Mesa and OMNIA Partners Participating Public Agencies’ equipment reaches the end of its lifecycle, CDW•G can refer you to industry-leading IT Asset Disposition (ITAD) service providers to help you properly dispose of the hardware. Our partnerships with industry- leading asset disposition organizations allows for fair market value, responsible disposal, transfer of liability, and potentially credit toward new tech purchases with CDW•G.

CDW ITAD services include, but are not limited to data wiping, asset removal, evaluation, recycling, onsite shredding, potential value back credit to maximize recovery, and depot services. CDW ITAD offers many benefits to the City of Mesa and OMNIA Partners Participating Public Agencies, including:
 Logistics services for quick and efficient removal of equipment from client facilities  Device pickup, including palletizing equipment, shrink wrapping, and transport  Document of liability transfer provided to indemnify client from any environmental liability  Ensure removal of all client information and software from electronic media and assets  US Department of Defense-compliant erasure services in full support of government standards
 EPA-approved disposal
 Zero-landfill policy
 Complete serialized reporting available via a website Page 490 of 1000 City of Mesa , Information Technology Solutions, Products, and Services 342 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Repair Services
CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to provide the City of Mesa and OMNIA Partners Participating Public Agencies the assurance of predictable costs and repair response times that a warranty agreement can provide.

The standard manufacturer warranty that comes with most products is a “best effort” commitment for response time. Regardless of the application of a system for the City of Mesa and OMNIA Partners Participating Public Agencies, the “best effort” level of service is frequently not sufficient to achieve desired business continuity. Even a non-critical repair, such as a tablet, can keep a coworker without this tool for 8-10 business days. Moreover, standard manufacturer warranties can quickly expire. The average industry cost for maintenance is $85-$120 per hour plus parts; quickly leaping past the cost to extend the warranty. As such, we recommend the City of Mesa and OMNIA Partners Participating Public Agencies take advantage of the warranty, repair, and maintenance options we offer.

CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to provide our customers the insurance of predictable costs and repair response times that a warranty agreement can provide. Our comprehensive suite of product lifecycle support offerings includes:
 Warranty extensions and upgrades
 Post warranty support
 Accidental damage protection
 Maintenance contract agreements
 Post-sale technical support
 Product and certification training
 Onsite repair
 Depot repair
 Help desk service
Account Managers keep a watchful eye on all of their customers’ agreements and have pre- emptive discussions to ensure customers’ next warranty purchase meets their needs as well.

Examples of our available warranty levels, popular warranty options, and related value added services are included below. The completeness of our portfolio allows us to provide effective problem diagnosis and resolution for every customer need.

Basic Warranty
CDW•G’s basic warranty offering includes the following:
 CDW•G provided 30 day warranty – We offer a complimentary 30 day warranty for all products we sell. Once the 30 days have expired, CDW•G’s technical support or the City of Mesa and OMNIA Partners Participating Public Agencies’ dedicated Account Manager assist in requesting the manufacturer warranty service.  Certified technician support – We provide toll-free, email, and on-line chat technical support on all hardware and operating systems for up to two years after purchase from CDW. Our technical support technicians are US based, located in Holmdel, New Jersey, responding to about 60 calls a day. For insight into your technical issues, the City of Mesa and OMNIA Partners Participating Public Agencies can monitor the frequency and type of technical support requests via the CDW•G Account Center.  Extensive engineering support – We have service-dedicated coworkers nationwide, aiding in pre- and post-sale questions. They provide assistance to the City of Mesa and OMNIA Partners Participating Public Agencies by phone, and we also offer on-site support. As with the technical support above, a key to great support is that they are not compensated by an individual manufacturer they are “vendor agnostic.” This allows them