Glendora City Council
July 14, 2026

RSG NEXT STEPS
• Fiscal Impact Analysis: To inform the City’s decision-making process on whether to proceed with annexation and anticipate the fiscal impacts, RSG will complete the fiscal analysis by mimicking the County’s methodology for determining the property tax transfer, as well as estimating other revenue and service implications.
• Pre-Zoning Coordination and Data Compilation: RSG will assist the City’s Planning Department in reviewing applicable zoning and land use data for inclusion in the LAFCO application. RSG will also confirm parcel ownership, acreage, and infrastructure information available through GIS and County data sources.
• Public Outreach and Engagement: following completion of the fiscal analysis and Council direction to proceed, RSG will assist the City in implementing its community engagement strategy. This includes preparing information handouts, presentations, and two public workshops and one Council meeting – geared to educating property owners and residents on the annexation process and its impacts.

FISCAL IMPACT ANALYSIS: GLENDORA

ISLAND ANNEXATION PROCEEDINGS
CITY COUNCIL MEETINGJULY 14, 2026COMMUNITY DEVELOPMENT DEPARTMENTHANS FRIEDEL, AICP | PRINCIPAL PLANNER | CITY OF GLENDORA WHY WE ARE HERE…
 2023–2025 Strategic Plan: Goal 1, Objective 9:

Consider possible annexation of County islands within the City’s sphere of influence  2025-2027 Strategic Plan Goal 1, Action 1.12,
determine to move forward with annexation…
 Work completed: mapping, service review, fiscal analysis, LAFCO/County coordination Council direction requested tonight No annexation approval requested at this meeting

UNINCORPORATED

ANNEXATION AREAS
 5 unincorporated areas within the City’s
Sphere of Influence
 ~670 acres 220 parcels ~640 residents Area 1 is primarily open space/public land and is ~570 acres
 The remaining four areas are single
family residential

UNINCORPORATED

ANNEXATION AREAS
 5 unincorporated areas within the City’s
Sphere of Influence
 ~670 acres 220 parcels ~640 residents Area 1 is primarily open space/public land and is ~570 acres
 The remaining four areas are single
family residential

SERVICE DELIVERY FINDINGS
AREA 1 AREA 1B (ROUGHLY 1/3 AREA)

TIMELINE/WORK

COMPLETE
Date Milestone
2023 Strategic Plan directionJuly 2024 Council direction to begin analysisFebruary 2025 RSG agreement approved2025 Mapping, legal descriptions, service reviewOctober 2025 County property tax exchange meetingSpring 2026 Pavement conditions reviewJune 2026 Fiscal Impact Analysis completedTonight Council direction requested

SERVICE DELIVERY FINDINGS

WHAT WOULD CHANGE
 Police services Code enforcement Street and road maintenance Street lighting maintenance Animal control

WHAT WOULD NOT CHANGE
 Fire/EMS Water Sewer Vector control

FISCAL IMPACTS SUMMARY
 New annual revenue: ~$150,000
 First-year cost: ~$1.3 million
 First-year deficit: ~$1.2 million Includes ~$500,000 one-time Area 5 traffic signal cost
 Ongoing annual deficit:
~$600,000–$700,000
 Main drivers: roads, public safety,
traffic signal maintenance
Area Approx. First-Year Net
Area 1 ~($475,000)Area 2 MinimalArea 3 ~($110,000)Area 4 ~($10,000)Area 5 ~($570,000)

LAFCO REQUIREMENTS
 Pre-zoning and CEQA must be
completed before filing
 Fiscal analysis and Plan for Services
required
 County tax exchange cannot begin
until Certificate of Filing

COUNCIL DIRECTION ON
THREE OPTIONS…
Option Direction Key Consideration
Avoids near-term fiscal obligation
Table annexation; address through Glendora 2050
1 No residential areas included
Limited Area 1B open-space annexation
2 Requires full annexation work program
Full annexation of all five areas
3 QUESTIONS & FEEDBACK

STAFF REPORT
TO: Mayor and Council Members DATE: July 14, 2026
FROM: Recreation and Human
Services
DISTRICT(S): Citywide
SUBJECT: Consider an Agreement with Parking Concepts Inc. (d.b.a. Transportation Concepts) for Operations and Maintenance of Glendora Dial-A-Ride and Public Transit Shuttle Services for an initial term ending June 30, 2031, in the amount not to exceed of $8,751,330

RECOMMENDATION
That the City Council:

1. Award an Agreement to Parking Concepts, Inc. (d.b.a Transportation Concepts) for Operations and Maintenance of Glendora Dial-A-Ride and Public Transit Shuttle Services for an initial term ending June 30, 2031, with an option to extend the term for two additional two year periods, in the amount not to exceed of $8,751,330 during the initial term; and

2. Authorize the City Manager or his designee to execute the Agreement including minimal and/or nonsubstantial changes.

STRATEGIC FOCUS AREAS
Goal 4 - Sustainable Infrastructure

EXECUTIVE SUMMARY
Since 1985, the City of Glendora has provided para-transit services to seniors and disabled residents. To maintain continuity of these essential services, the Recreation & Human Services Department recommends entering into an Agreement with Parking Concepts, Inc. (d.b.a. Transportation Concepts), to provide operation and maintenance of the City’s Dial‑A‑Ride and public transit shuttle services through June 30, 2031, with two optional two‑year extensions (subject to approval by the City Council and a future contract amendment). The cost of the Agreement during the initial term will not exceed $8,751,330. These services include the daily operation of Dial‑A‑Ride and shuttle routes, vehicle maintenance and inspections, driver staffing and supervision, customer service support, and compliance with all applicable federal, state, and local regulations.

Transportation Concepts has served as the City’s transit contractor since 2009. The City issued a Request for Proposals (RFP) for continued operations and maintenance services, and Transportation Concepts was selected based on qualifications, experience, and demonstrated capacity to meet the City’s operational needs.

LEGISLATIVE HISTORY / PREVIOUS ACTIONS
The City of Glendora has contracted with Transportation Concepts for transit operations and maintenance for over fifteen years. The City Council awarded the current contract in March 2017 for a base five-year contract starting in Fiscal Year 2018 through Fiscal Year 2022. The Contract also included two optional two‑year extension periods - covering Fiscal Years 2023–2024 and 2025–2026 - which both the Contractor and the City agreed to exercise.

The RFP was released on March 19, 2026 on QuestCDN (#10108786) and closed on April 16, 2026. Thirteen plan holders reviewed the bid package and two submitted proposals.

DISCUSSION
Proposals were received from Transportation Concepts and Parking Company of America. After a thorough analysis of the proposals received based on the criteria outlined in the RFP, staff determined the proposal from Transportation Concepts was most responsive to the solicitation.

Proposals were scored by an evaluation team consisting of five individuals, three from the Recreation & Human Services Department, and two from other departments within the City. Proposal scoring results are as follows:

Transportation Concepts Parking Company of America
Average Score (Out of 100) 88 76
Price (5 year agreement, 21,000
hr/yr)
$8,751,330 $9,077,700
Interviews for both companies were held on May 12, 2026. After an extensive interview, Transportation Concepts was selected based on qualifications, experience, and demonstrated capacity to meet the City's operational needs.

Although the Agreement is structured at 21,000 service hours per year to align with the Short Range Transit Plan’s (SRTP) long‑term service expansion goals, actual deployment of hours will be based on existing service demand, vehicle resources, and direction from the City. Staff anticipates that actual service levels during the first year of the Agreement will remain consistent with recent years in the range of remain closer to 11,000 to 13,500 hours, and potentially up to 17,000 hours in future years as SRTP components are implemented. As a result, the City does not expect to expend the full annual contract amount during the initial years of the Agreement.

Staff has been consistently satisfied with the performance of Transportation Concepts throughout the term of the current agreement. Transportation Concepts has demonstrated a strong understanding of the City’s transit operations, maintained reliable day‑to‑day service, and responded proactively to operational needs as they arise.

Their management team communicates effectively with City staff, provides timely updates, and works collaboratively to resolve issues before they affect service delivery.

Transportation Concepts’ drivers and dispatch staff have shown professionalism and courtesy in their interactions with riders, contributing to a positive customer experience. The contractor has also maintained stable staffing levels, supported ongoing training, and ensured that safety and ADA requirements remain a priority. Vehicle maintenance has been consistently well‑managed, with minimal service disruptions due to mechanical issues and clear documentation provided when repairs are required.

Overall, Transportation Concepts has demonstrated dependable performance, responsiveness, and a commitment to high‑quality service. Based on this track record, staff is confident in Transportation Concepts’ ability to continue providing effective transit operations for the City and recommends awarding the Agreement to Transportation Concepts.

FISCAL IMPACT
The estimated annual Revenue Service Hours are for budgeting and planning purposes only and do not constitute a minimum service commitment or payment obligation by the City. The City will only be responsible for the cost of Revenue Service Hours authorized by the City and actually performed at the applicable cost per revenue hour.

At this time City staff continues to evaluate financial and physical (i.e. vehicles) feasibility of addressing the expansion goals of the SRTP. The City’s Transportation Operation is funded entirely through Proposition A and Proposition C revenues which are limited and total approximately $2.5 million for FY 2026-27. These revenues pay for personnel, street repairs, vehicle purchases and capital improvements in addition to City's transit program provider.

There are sufficient appropriations in the FY 2026–27 Adopted Mid-Cycle Budget totaling $965,256 for this Agreement for the first year. As SRTP expansion goals are recommended for implementation City staff will return to City Council to address any potential budget impacts.

ENVIRONMENTAL DETERMINATION
There are no CEQA impacts associated with the recommendations in this report.

Prepared By: Kelsey Fay, Senior Management Analyst
Concurs With: Not Applicable
Reviewed By: Annie Warner, Recreation and Human Services Director Certified to Availability of Funds: Marie Ricci, Deputy City Manager Approved By: Adam Raymond, City Manager
Legal Review: Danny Aleshire, City Attorney
CEQA Review: Not Applicable
Attachments
A_Partially_Executed_Agreement_Parking_Concepts.pdf
B_Transportation_Concepts_Proposal.pdf
C_PowerPoint_-_Award_of_Contract.pdf

AGREEMENT FOR CONTRACT SERVICES
By and Between

CITY OF GLENDORA
and
PARKING CONCEPTS, INC.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 1

AGREEMENT FOR CONTRACT SERVICES

BETWEEN THE CITY OF GLENDORA AND
PARKING CONCEPTS INC.

THIS AGREEMENT FOR CONTRACT SERVICES (herein “Agreement”) is made and entered into this _____ day of __________, 2026 by and between the City of Glendora, a California municipal corporation (“City”) and PARKING CONCEPTS, INC., a California corporation (d/b/a Transportation Concepts) (“Contractor”). City and Contractor may be referred to, individually or collectively, as “Party” or “Parties.”

RECITALS
A. City has sought, by issuance of a Request for Proposals, the performance of the services defined and described particularly in Article 1 of this Agreement.

B. Contractor, following submission of a proposal or bid for the performance of the services defined and described particularly in Article 1 of this Agreement, was selected by the City to perform those services.

C. Pursuant to the City of Glendora’s Municipal Code, City has authority to enter into and execute this Agreement.

D. The Parties desire to formalize the selection of Contractor for performance of those services defined and described particularly in Article 1 of this Agreement and desire that the terms of that performance be as particularly defined and described herein.

OPERATIVE PROVISIONS
NOW, THEREFORE, in consideration of the mutual promises and covenants made by the Parties and contained herein and other consideration, the value and adequacy of which are hereby acknowledged, the Parties agree as follows:

ARTICLE 1. SERVICES OF CONTRACTOR

1.1 Scope of Services.

In compliance with all terms and conditions of this Agreement, the Contractor shall provide those services specified in the “Scope of Services” attached hereto as Exhibit “A” and incorporated herein by this reference, which may be referred to herein as the “services” or “work” hereunder. As a material inducement to the City entering into this Agreement, Contractor represents and warrants that it has the qualifications, experience, and facilities necessary to properly perform the services required under this Agreement in a thorough, competent, and professional manner, and is experienced in performing the work and services contemplated herein. Contractor shall at all times faithfully, competently and to the best of its ability, experience and talent, perform all services described herein. Contractor covenants that it shall follow the highest professional standards in performing the work and services required hereunder and that all materials will be both of good quality as well as fit for the purpose intended. For purposes of this Agreement, the phrase “highest professional standards” shall mean those standards of practice recognized by one or more first-class firms performing similar work under similar circumstances.

1.2 Contractor’s Proposal.

The Scope of Services shall include the Contractor’s scope of work or proposal, to the extent accepted by the City and incorporated into Exhibit “A” and Exhibit “A-1,”which shall be incorporated herein by this reference Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 2 as though fully set forth herein. In the event of any inconsistency between the terms of such proposal and this Agreement, the terms of this Agreement shall govern.

1.3 Compliance with Law.

Contractor shall keep itself informed concerning, and shall render all services hereunder in accordance with, all ordinances, resolutions, statutes, rules, and regulations of the City and any Federal, State or local governmental entity having jurisdiction in effect at the time service is rendered.

1.4 California Labor Law.

If the Scope of Services includes any “public work” or “maintenance work,” as those terms are defined in California Labor Code section 1720 et seq. and California Code of Regulations, Title 8, Section 16000 et seq., and if the total compensation is $1,000 or more, Contractor shall pay prevailing wages for such work and comply with the requirements in California Labor Code section 1770 et seq. and 1810 et seq., and all other applicable laws, including the following requirements:
(a) Public Work. The Parties acknowledge that some or all of the work to be performed under this Agreement may constitute a “public work” as defined in Labor Code Section 1720 and that this Agreement is therefore subject to the requirements of Division 2, Part 7, Chapter 1 (commencing with Section 1720) of the California Labor Code relating to public works contracts and the rules and regulations established by the Department of Industrial Relations (“DIR”) implementing such statutes. The work performed under this Agreement is subject to compliance monitoring and enforcement by the DIR. Contractor shall post job site notices, as prescribed by regulation.
(b) Prevailing Wages. Contractor shall pay prevailing wages to the extent required by Labor Code Section 1771. Pursuant to Labor Code Section 1773.2, copies of the prevailing rate of per diem wages are on file at City Hall and will be made available to any interested party on request. By initiating any work under this Agreement, Contractor acknowledges receipt of a copy of the Department of Industrial Relations (DIR) determination of the prevailing rate of per diem wages, and Contractor shall post a copy of the same at each job site where work is performed under this Agreement.
(c) Penalty for Failure to Pay Prevailing Wages. Contractor shall comply with and be bound by the provisions of Labor Code Sections 1774 and 1775 concerning the payment of prevailing rates of wages to workers and the penalties for failure to pay prevailing wages. The Contractor shall, as a penalty to the City, forfeit two hundred dollars ($200) for each calendar day, or portion thereof, for each worker paid less than the prevailing rates as determined by the DIR for the work or craft in which the worker is employed for any public work done pursuant to this Agreement by Contractor or by any subcontractor. (d) Payroll Records. Contractor shall comply with and be bound by the provisions of Labor Code Section 1776, which requires Contractor and each subcontractor to: keep accurate payroll records and verify such records in writing under penalty of perjury, as specified in Section 1776; certify and make such payroll records available for inspection as provided by Section 1776; and inform the City of the location of the records. (e) Apprentices. Contractor shall comply with and be bound by the provisions of Labor Code Sections 1777.5, 1777.6, and 1777.7 and California Code of Regulations Title 8, Section 200 et seq. concerning the employment of apprentices on public works projects. Contractor shall be responsible for compliance with these aforementioned Sections for all apprenticeable occupations. Prior to commencing work under this Agreement, Contractor shall provide City with a copy of the information submitted to any applicable apprenticeship program. Within sixty (60) days after concluding work pursuant to this Agreement, Contractor Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 3 and each of its subcontractors shall submit to the City a verified statement of the journeyman and apprentice hours performed under this Agreement.
(f) Eight-Hour Work Day. Contractor acknowledges that eight (8) hours labor constitutes a legal day's work. Contractor shall comply with and be bound by Labor Code Section 1810. (g) Penalties for Excess Hours. Contractor shall comply with and be bound by the provisions of Labor Code Section 1813 concerning penalties for workers who work excess hours. The Contractor shall, as a penalty to the City, forfeit twenty-five dollars ($25) for each worker employed in the performance of this Agreement by the Contractor or by any subcontractor for each calendar day during which such worker is required or permitted to work more than eight (8) hours in any one calendar day and forty (40) hours in any one calendar week in violation of the provisions of Division 2, Part 7, Chapter 1, Article 3 of the Labor Code. Pursuant to Labor Code section 1815, work performed by employees of Contractor in excess of eight (8) hours per day, and forty (40) hours during any one week shall be permitted upon public work upon compensation for all hours worked in excess of 8 hours per day at not less than one and one-half (1½) times the basic rate of pay. (h) Workers’ Compensation. California Labor Code Sections 1860 and 3700 provide that every employer will be required to secure the payment of compensation to its employees if it has employees. In accordance with the provisions of California Labor Code Section 1861, Contractor certifies as follows:
“I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for workers' compensation or to undertake self-insurance in accordance with the provisions of that code, and I will comply with such provisions before commencing the performance of the work of this contract.”
Contractor’s Authorized Initials ___________________
David Mueller, President
(i) Contractor’s Responsibility for Subcontractors. For every subcontractor who will perform work under this Agreement, Contractor shall be responsible for such subcontractor's compliance with Division 2, Part 7, Chapter 1 (commencing with Section 1720) of the California Labor Code, and shall make such compliance a requirement in any contract with any subcontractor for work under this Agreement. Contractor shall be required to take all actions necessary to enforce such contractual provisions and ensure subcontractor's compliance, including without limitation, conducting a review of the certified payroll records of the subcontractor on a periodic basis or upon becoming aware of the failure of the subcontractor to pay his or her workers the specified prevailing rate of wages. Contractor shall diligently take corrective action to halt or rectify any such failure by any subcontractor.

1.5 Licenses, Permits, Fees and Assessments.

Contractor shall obtain at its sole cost and expense such licenses, permits and approvals as may be required by law for the performance of the services required by this Agreement. Contractor shall have the sole obligation to pay for any fees, assessments and taxes, plus applicable penalties and interest, which may be imposed by law and arise from or are necessary for the Contractor’s performance of the services required by this Agreement, and shall indemnify, defend and hold harmless City, its officers, employees or agents of City, against any such fees, assessments, taxes, penalties or interest levied, assessed or imposed against City hereunder.

1.6 Familiarity with Work.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 4 By executing this Agreement, Contractor warrants that Contractor (i) has thoroughly investigated and considered the scope of services to be performed, (ii) has carefully considered how the services should be performed, and (iii) fully understands the facilities, difficulties and restrictions attending performance of the services under this Agreement. If the services involve work upon any site, Contractor warrants that Contractor has or will investigate the site and is or will be fully acquainted with the conditions there existing, prior to commencement of services hereunder. Should the Contractor discover any latent or unknown conditions, which will materially affect the performance of the services hereunder, Contractor shall immediately inform the City of such fact and shall not proceed except at Contractor’s risk until written instructions are received from the Contract Officer.

1.7 Care of Work.

The Contractor shall adopt reasonable methods during the life of this Agreement to furnish continuous protection to the work, and the equipment, materials, papers, documents, plans, studies and/or other components thereof to prevent losses or damages, and shall be responsible for all such damages, to persons or property, until acceptance of the work by City, except such losses or damages as may be caused by City’s own negligence.

1.8 Further Responsibilities of Parties.

Both Parties agree to use reasonable care and diligence to perform their respective obligations under this Agreement. Both Parties agree to act in good faith to execute all instruments, prepare all documents and take all actions as may be reasonably necessary to carry out the purposes of this Agreement. Unless hereafter specified, neither Party shall be responsible for the service of the other.

1.9 Additional Services.

City shall have the right at any time during the performance of the services, without invalidating this Agreement, to order extra work beyond that specified in the Scope of Services or make changes by altering, adding to or deducting from said work. No such extra work may be undertaken unless a written order is first given by the Contract Officer (as defined below) to the Contractor, incorporating therein any adjustment in (i) the Contract Sum (or a portion of the compensation due to Contractor) for the actual costs of the extra work, and/or (ii) the time to perform this Agreement, which said adjustments are subject to the written approval of the Contractor. Any increase in compensation of up to ten percent (10%) of the Contract Sum or $50,000, whichever is less; or, in the time to perform of up to one hundred eighty (180) days, may be approved by the Contract Officer.

Any greater increases, taken either separately or cumulatively, must be approved by the City Council. It is expressly understood by Contractor that the provisions of this Section shall not apply to services specifically set forth in the Scope of Services. Contractor hereby acknowledges that it accepts the risk that the services to be provided pursuant to the Scope of Services may be more costly or time consuming than Contractor anticipates and that Contractor shall not be entitled to additional compensation therefor. City may in its sole and absolute discretion have similar work done by other Contractors. No claims for an increase in the Contract Sum or time for performance shall be valid unless the procedures established in this Section are followed.

1.10 Special Requirements.

Additional terms and conditions of this Agreement, if any, which are made a part hereof are set forth in the “Special Requirements” attached hereto as Exhibit “B” and incorporated herein by this reference. In the event of a conflict between the provisions of Exhibit “B” and any other provisions of this Agreement, the provisions of Exhibit “B” shall govern.

ARTICLE 2. COMPENSATION AND METHOD OF PAYMENT.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 5

2.1 Contract Sum.

Subject to any limitations set forth in this Agreement, City agrees to pay Contractor the amounts specified in the “Schedule of Compensation” attached hereto as Exhibit “C” and incorporated herein by this reference. The total compensation, including reimbursement for actual expenses, shall not exceed Eight Million Seven Hundred and Fifty One Thousand Three Hundred and Thirty Three Dollars ($8,751,330.00) for the initial five-year Term (the “Contract Sum”), unless additional compensation is approved pursuant to Section 1.9.

2.2 Method of Compensation.

The method of compensation may include: (i) a lump sum payment upon completion; (ii) payment in accordance with specified tasks or the percentage of completion of the services, less contract retention; (iii) payment for time and materials based upon the Contractor’s rates as specified in the Schedule of Compensation, provided that (a) time estimates are provided for the performance of sub tasks, (b) contract retention is maintained, and (c) the Contract Sum is not exceeded; or (iv) such other methods as may be specified in the Schedule of Compensation.

2.3 Reimbursable Expenses.

Compensation may include reimbursement for actual and necessary expenditures for reproduction costs, telephone expenses, and travel expenses approved by the Contract Officer in advance, or actual subcontractor expenses of an approved subcontractor pursuant to Section 4.5, and only if specified in the Schedule of Compensation. The Contract Sum shall include the attendance of Contractor at all project meetings reasonably deemed necessary by the City. Coordination of the performance of the work with City is a critical component of the services. If Contractor is required to attend additional meetings to facilitate such coordination, Contractor shall not be entitled to any additional compensation for attending said meetings.

2.4 Invoices.

Each month Contractor shall furnish to City an original invoice for all work performed and expenses incurred during the preceding month in a form approved by City’s Director of Finance. By submitting an invoice for payment under this Agreement, Contractor shall be deemed to have certified compliance with all provisions of this Agreement. The invoice shall contain all information specified in Exhibit “C”, and shall detail charges for all necessary and actual expenses by the following categories: labor (by sub-category), travel, materials, equipment, supplies, and subcontractor contracts. Subcontractor charges shall also be detailed by such categories.

Contractor shall not invoice City for any duplicate services performed by more than one person.

City shall independently review each invoice submitted by the Contractor to determine whether the work performed and expenses incurred are in compliance with the provisions of this Agreement. Except as to any charges for work performed or expenses incurred by Contractor which are disputed by City, or as provided in Section 7.3, City will use its best efforts to cause Contractor to be paid within forty-five (45) days of receipt of Contractor’s correct and undisputed invoice; however, Contractor acknowledges and agrees that due to City warrant run procedures, the City cannot guarantee that payment will occur within this time period. In the event any charges or expenses are disputed by City, the original invoice shall be returned by City to Contractor for correction and resubmission. Review and payment by City for any invoice provided by the Contractor shall not constitute a waiver of any rights or remedies provided herein or any applicable law.

2.5 Waiver.

Payment to Contractor for work performed pursuant to this Agreement shall not be deemed to waive any defects in work performed by Contractor.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 6 ARTICLE 3. PERFORMANCE SCHEDULE

3.1 Time of Essence.

Time is of the essence in the performance of this Agreement.

3.2 Schedule of Performance.

Contractor shall commence the services pursuant to this Agreement upon receipt of a written notice to proceed and shall perform all services within the time period(s) established in the “Schedule of Performance” attached hereto as Exhibit “D” and incorporated herein by this reference. When requested by the Contractor, extensions to the time period(s) specified in the Schedule of Performance may be approved in writing by the Contract Officer but not exceeding one hundred eighty (180) days cumulatively.

3.3 Force Majeure.

The time period(s) specified in the Schedule of Performance for performance of the services rendered pursuant to this Agreement shall be extended because of any delays due to unforeseeable causes beyond the control and without the fault or negligence of the Contractor, including, but not restricted to, acts of God or of the public enemy, unusually severe weather, fires, earthquakes, floods, epidemics, quarantine restrictions, riots, strikes, freight embargoes, wars, litigation, and/or acts of any governmental agency, including the City, if the Contractor shall within ten (10) days of the commencement of such delay notify the Contract Officer in writing of the causes of the delay. The Contract Officer shall ascertain the facts and the extent of delay, and extend the time for performing the services for the period of the enforced delay when and if in the judgment of the Contract Officer such delay is justified. The Contract Officer’s determination shall be final and conclusive upon the Parties to this Agreement. In no event shall Contractor be entitled to recover damages against the City for any delay in the performance of this Agreement, however caused, Contractor’s sole remedy being extension of this Agreement pursuant to this Section.

3.4 Term.

Unless earlier terminated in accordance with Article 7 of this Agreement, this Agreement shall continue in full force and effect until completion of the services but not exceeding five (5) years from the date hereof (“Term”), except as otherwise provided in the Schedule of Performance (as shown on Exhibit “D” attached hereto). The City Manager may extend the Term for two (2) additional two-year terms, subject to approval of an amendment to this Agreement by the City Council.

ARTICLE 4. COORDINATION OF WORK

4.1 Representatives and Personnel of Contractor.

The following principals of Contractor (“Principals”) are hereby designated as being the principals and representatives of Contractor authorized to act in its behalf with respect to the work specified herein and make all decisions in connection therewith:

David Mueller, President
Brett Baum, Vice President
Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 7 It is expressly understood that the experience, knowledge, capability and reputation of the foregoing principals were a substantial inducement for City to enter into this Agreement. Therefore, the foregoing principals shall be responsible during the Term of this Agreement for directing all activities of Contractor and devoting sufficient time to personally supervise the services hereunder. All personnel of Contractor, and any authorized agents, shall at all times be under the exclusive direction and control of the Principals. For purposes of this Agreement, the foregoing Principals may not be replaced nor may their responsibilities be substantially reduced by Contractor without the express written approval of City. Additionally, Contractor shall utilize only competent personnel to perform services pursuant to this Agreement. Contractor shall make every reasonable effort to maintain the stability and continuity of Contractor’s staff and subcontractors, if any, assigned to perform the services required under this Agreement. Contractor shall notify City of any changes in Contractor’s staff and subcontractors, if any, assigned to perform the services required under this Agreement, prior to and during any such performance.

4.2 Status of Contractor.

Contractor shall have no authority to bind City in any manner, or to incur any obligation, debt or liability of any kind on behalf of or against City, whether by contract or otherwise, unless such authority is expressly conferred under this Agreement or is otherwise expressly conferred in writing by City. Contractor shall not at any time or in any manner represent that Contractor or any of Contractor’s officers, employees, or agents are in any manner officials, officers, employees or agents of City. Neither Contractor, nor any of Contractor’s officers, employees or agents, shall obtain any rights to retirement, health care or any other benefits which may otherwise accrue to City’s employees. Contractor expressly waives any claim Contractor may have to any such rights.

4.3 Contract Officer.

The “Contract Officer” shall be the City’s Recreation & Human Services Director, or such person as may be designated by the City Manager. It shall be the Contractor’s responsibility to assure that the Contract Officer is kept informed of the progress of the performance of the services and the Contractor shall refer any decisions which must be made by City to the Contract Officer. Unless otherwise specified herein, any approval of City required hereunder shall mean the approval of the Contract Officer. The Contract Officer shall have authority, if specified in writing by the City Manager, to sign all documents on behalf of the City required hereunder to carry out the terms of this Agreement.

4.4 Independent Contractor.

Neither the City nor any of its employees shall have any control over the manner, mode or means by which Contractor, its agents or employees, perform the services required herein, except as otherwise set forth herein.

City shall have no voice in the selection, discharge, supervision or control of Contractor’s employees, servants, representatives or agents, or in fixing their number, compensation or hours of service. Contractor shall perform all services required herein as an independent contractor of City and shall remain at all times as to City a wholly independent contractor with only such obligations as are consistent with that role. Contractor shall not at any time or in any manner represent that it or any of its agents or employees are agents or employees of City. City shall not in any way or for any purpose become or be deemed to be a partner of Contractor in its business or otherwise or a joint venturer or a member of any joint enterprise with Contractor.

4.5 Prohibition Against Subcontracting or Assignment.

The experience, knowledge, capability and reputation of Contractor, its principals and employees were a substantial inducement for the City to enter into this Agreement. Therefore, Contractor shall not contract with any other entity to perform in whole or in part the services required hereunder without the express written approval of the City. In addition, neither this Agreement nor any interest herein may be transferred, assigned, conveyed, Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 8 hypothecated or encumbered voluntarily or by operation of law, whether for the benefit of creditors or otherwise, without the prior written approval of City. Transfers restricted hereunder shall include the transfer to any person or group of persons acting in concert of more than twenty five percent (25%) of the present ownership and/or control of Contractor, taking all transfers into account on a cumulative basis. In the event of any such unapproved transfer, including any bankruptcy proceeding, this Agreement shall be void. No approved transfer shall release the Contractor or any surety of Contractor of any liability hereunder without the express consent of City.

ARTICLE 5. INSURANCE AND INDEMNIFICATION

5.1 Insurance Coverages.

Without limiting Contractor’s indemnification of City, and prior to commencement of any services under this Agreement, Contractor shall obtain, provide and maintain at its sole cost and expense during the Term of this Agreement, policies of insurance of the type and amounts described below and in a form satisfactory to City. (a) General Liability Insurance. Contractor shall maintain commercial general liability insurance with coverage at least as broad as Insurance Services Office form CG 00 01, in an amount not less than $1,000,000 per occurrence, $2,000,000 general aggregate, for bodily injury, personal injury, and property damage, including without limitation, blanket contractual liability. The policy must include contractual liability that has not been amended. Any endorsement restricting standard ISO “insured contract” language will not be accepted.
(b) Automobile Liability Insurance. Contractor shall maintain automobile insurance at least as broad as Insurance Services Office form CA 00 01 covering bodily injury and property damage for all activities of the Contractor arising out of or in connection with the services to be performed under this Agreement, including coverage for any owned, hired, non-owned or rented vehicles, in an amount not less than $1,000,000 combined single limit for each accident.
(c) Professional Liability (errors & omissions) Insurance. Contractor shall maintain professional liability insurance that covers the Services to be performed in connection with this Agreement, in the minimum amount of $1,000,000 per claim and in the aggregate. Any policy inception date, continuity date, or retroactive date must be before the effective date of this Agreement and Contractor agrees to maintain continuous coverage through a period no less than three (3) years after completion of the services required by this Agreement.
(d) Workers’ Compensation Insurance. Contractor shall maintain Workers’ Compensation Insurance (Statutory Limits) and Employer’s Liability Insurance (with limits of at least $1,000,000). (e) Subcontractors. Contractor shall include all subcontractors as insureds under its policies or shall furnish separate certificates and certified endorsements for each subcontractor. All coverages for subcontractors shall include all of the requirements stated herein. (f) Additional Insurance. Policies of such other insurance, as may be required in the Special Requirements in Exhibit “B”.

5.2 General Insurance Requirements.
(a) Proof of Insurance. Contractor shall provide certificates of insurance to City as evidence of the insurance coverage required herein, along with a waiver of subrogation endorsement for workers’ compensation. Insurance certificates and endorsements must be approved by City’s Risk Manager prior to commencement of performance. Current certification of insurance shall be kept on file with City at all times Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 9 during the Term of this Agreement. City reserves the right to require complete, certified copies of all required insurance policies, at any time.
(b) Duration of Coverage. Contractor shall procure and maintain for the duration of this Agreement insurance against claims for injuries to persons or damages to property, which may arise from or in connection with the performance of the services hereunder by Contractor, its agents, representatives, employees or subcontractors.
(c) Primary/Noncontributing. Coverage provided by Contractor shall be primary and any insurance or self-insurance procured or maintained by City shall not be required to contribute with it. The limits of insurance required herein may be satisfied by a combination of primary and umbrella or excess insurance. Any umbrella or excess insurance shall contain or be endorsed to contain a provision that such coverage shall also apply on a primary and non-contributory basis for the benefit of City before the City’s own insurance or selfinsurance shall be called upon to protect it as a named insured. (d) City’s Rights of Enforcement. In the event any policy of insurance required under this Agreement does not comply with these specifications or is canceled and not replaced, City has the right but not the duty to obtain the insurance it deems necessary and any premium paid by City will be promptly reimbursed by Contractor or City will withhold amounts sufficient to pay premium from Contractor payments. In the alternative, City may cancel this Agreement.
(e) Acceptable Insurers. All insurance policies shall be issued by an insurance company currently authorized by the Insurance Commissioner to transact business of insurance or that is on the List of Approved Surplus Line Insurers in the State of California, with an assigned policyholders’ Rating of A- (or higher) and Financial Size Category Class VI (or larger) in accordance with the latest edition of Best’s Key Rating Guide, unless otherwise approved by the City’s Risk Manager.
(f) Waiver of Subrogation. All insurance coverage maintained or procured pursuant to this Agreement shall be endorsed to waive subrogation against City, its elected or appointed officers, agents, officials, employees and volunteers or shall specifically allow Contractor or others providing insurance evidence in compliance with these specifications to waive their right of recovery prior to a loss. Contractor hereby waives its own right of recovery against City, and shall require similar written express waivers and insurance clauses from each of its subcontractors.
(g) Enforcement of Contract Provisions (non-estoppel). Contractor acknowledges and agrees that any actual or alleged failure on the part of the City to inform Contractor of non-compliance with any requirement imposes no additional obligations on the City nor does it waive any rights hereunder. (h) Requirements not Limiting. Requirements of specific coverage features or limits contained in this section are not intended as a limitation on coverage, limits or other requirements, or a waiver of any coverage normally provided by any insurance. Specific reference to a given coverage feature is for purposes of clarification only as it pertains to a given issue and is not intended by any party or insured to be all inclusive, or to the exclusion of other coverage, or a waiver of any type. If the Contractor maintains higher limits than the minimums shown above, the City requires and shall be entitled to coverage for the higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City.
(i) Notice of Cancellation. Contractor agrees to oblige its insurance agent or broker and insurers to provide to City with a thirty (30) day notice of cancellation (except for nonpayment for which a ten (10) day notice is required) or nonrenewal of coverage for each required coverage.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 10 (j) Additional Insured Status. General liability and automobile policies shall provide or be endorsed to provide that City and its officers, officials, employees, agents, and volunteers shall be additional insureds under such policies. This provision shall also apply to any excess/umbrella liability policies. (k) Prohibition of Undisclosed Coverage Limitations. None of the coverages required herein will be in compliance with these requirements if they include any limiting endorsement of any kind that has not been first submitted to City and approved by the City in writing. (l) Separation of Insureds. A severability of interests provision must apply for all additional insureds ensuring that Contractor’s insurance shall apply separately to each insured against whom claim is made or suit is brought, except with respect to the insurer’s limits of liability. The policy(ies) shall not contain any cross-liability exclusions.
(m) Pass Through Clause. Contractor agrees to ensure that its subcontractors, and any other party involved with the services who is brought onto or involved in the services by Contractor, provide the same minimum insurance coverage and endorsements required of Contractor. Contractor agrees to monitor and review all such coverage and assumes all responsibility for ensuring that such coverage is provided in conformity with the requirements of this section. Contractor agrees that upon request, all agreements with contractors, subcontractors, and others engaged in the services will be submitted to City for review. (n) City’s Right to Revise Specifications. The City reserves the right at any time during the Term of this Agreement to change the amounts and types of insurance required by giving the Contractor ninety (90) days advance written notice of such change. If such change results in substantial additional cost to the Contractor, the City and Contractor may renegotiate Contractor’s compensation. (o) Deductibles / Self-insured Retentions. Any deductibles and self-insured retentions must be declared to and approved by City. At the option of the City, either: the insurer shall reduce or eliminate such deductibles or self-insured retentions with respect to the City, its officers, officials, employees, agents and volunteers, or the Contractor shall provide a financial guarantee satisfactory to the City guaranteeing payment of losses and related investigations, claims administration and defense expense. (p) Timely Notice of Claims. Contractor shall give City prompt and timely notice of claims made or suits instituted that arise out of or result from Contractor’s performance under this Agreement, and that involve or may involve coverage under any of the required liability policies. (q) Additional Insurance. Contractor shall also procure and maintain, at its own cost and expense, any additional kinds of insurance, which in its own judgment may be necessary for its proper protection and prosecution of the work.

5.3 Indemnification.

To the full extent permitted by law, Contractor agrees to indemnify, defend and hold harmless the City, its officers, employees and agents (“Indemnified Parties”) against, and will hold and save them and each of them harmless from, any and all actions, either judicial, administrative, arbitration or regulatory claims, damages to persons or property, losses, costs, penalties, obligations, errors, omissions or liabilities whether actual or threatened (herein “claims or liabilities”) that may be asserted or claimed by any person, firm or entity arising out of or in connection with the negligent performance of the work, operations or activities provided herein of Contractor, its officers, employees, agents, subcontractors, or invitees, or any individual or entity for which Contractor is legally liable (“indemnitors”), or arising from Contractor’s or indemnitors’ reckless or willful misconduct, or arising from Contractor’s or indemnitors’ negligent performance of or failure to perform any term, provision, covenant or condition of this Agreement, and in connection therewith:

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 11 (a) Contractor will defend any action or actions filed in connection with any of said claims or liabilities and will pay all costs and expenses, including legal costs and attorneys’ fees incurred in connection therewith;
(b) Contractor will promptly pay any judgment rendered against the City, its officers, agents or employees for any such claims or liabilities arising out of or in connection with the negligent performance of or failure to perform such work, operations or activities of Contractor hereunder; and Contractor agrees to save and hold the City, its officers, agents, and employees harmless therefrom; (c) In the event the City, its officers, agents or employees are made a party to any action or proceeding filed or prosecuted against Contractor for such damages or other claims arising out of or in connection with the negligent performance of or failure to perform the work, operation or activities of Contractor hereunder, Contractor agrees to pay to the City, its officers, agents or employees, any and all costs and expenses incurred by the City, its officers, agents or employees in such action or proceeding, including but not limited to, legal costs and attorneys’ fees.
(d) Contractor shall incorporate similar indemnity agreements with its subcontractors and if it fails to do so Contractor shall be fully responsible to indemnify City hereunder therefore, and failure of City to monitor compliance with these provisions shall not be a waiver hereof. This indemnification includes claims or liabilities arising from any negligent or wrongful act, error or omission, or reckless or willful misconduct of Contractor in the performance of professional services hereunder. The provisions of this Section do not apply to claims or liabilities occurring as a result of City’s sole negligence or willful acts or omissions, but, to the fullest extent permitted by law, shall apply to claims and liabilities resulting in part from City’s negligence, except that design professionals’ indemnity hereunder shall be limited to claims and liabilities arising out of the negligence, recklessness or willful misconduct of the design professional. The indemnity obligation shall be binding on successors and assigns of Contractor and shall survive termination of this Agreement.

ARTICLE 6. RECORDS, REPORTS, AND RELEASE OF INFORMATION

6.1 Records.

Contractor shall keep, and require subcontractors to keep, such ledgers, books of accounts, invoices, vouchers, canceled checks, reports, studies or other documents relating to the disbursements charged to City and services performed hereunder (the “books and records”), as shall be necessary to perform the services required by this Agreement and enable the Contract Officer to evaluate the performance of such services. Any and all such documents shall be maintained in accordance with generally accepted accounting principles and shall be complete and detailed. The Contract Officer shall have full and free access to such books and records at all times during normal business hours of City, including the right to inspect, copy, audit and make records and transcripts from such records. Such records shall be maintained for a period of three (3) years following completion of the services hereunder, and the City shall have access to such records in the event any audit is required. In the event of dissolution of Contractor’s business, custody of the books and records may be given to City, and access shall be provided by Contractor’s successor in interest. Notwithstanding the above, the Contractor shall fully cooperate with the City in providing access to the books and records if a public records request is made and disclosure is required by law including but not limited to the California Public Records Act.

6.2 Reports.

Contractor shall periodically prepare and submit to the Contract Officer such reports concerning the performance of the services required by this Agreement as the Contract Officer shall require. Contractor hereby acknowledges that the City is greatly concerned about the cost of work and services to be performed pursuant to this Agreement. For this reason, Contractor agrees that if Contractor becomes aware of any facts, circumstances, Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 12 techniques, or events that may or will materially increase or decrease the cost of the work or services contemplated herein or, if Contractor is providing design services, the cost of the project being designed, Contractor shall promptly notify the Contract Officer of said fact, circumstance, technique or event and the estimated increased or decreased cost related thereto and, if Contractor is providing design services, the estimated increased or decreased cost estimate for the project being designed.

6.3 Ownership of Documents.

All drawings, specifications, maps, designs, photographs, studies, surveys, data, notes, computer files, reports, records, documents and other materials (the “documents and materials”) prepared by Contractor, its employees, subcontractors and agents in the performance of this Agreement shall be the property of City and shall be delivered to City upon request of the Contract Officer or upon the termination of this Agreement, and Contractor shall have no claim for further employment or additional compensation as a result of the exercise by City of its full rights of ownership use, reuse, or assignment of the documents and materials hereunder. Any use, reuse or assignment of such completed documents for other projects and/or use of uncompleted documents without specific written authorization by the Contractor will be at the City’s sole risk and without liability to Contractor, and Contractor’s guarantee and warranties shall not extend to such use, reuse or assignment.

Contractor may retain copies of such documents for its own use. Contractor shall have the right to use the concepts embodied therein. All subcontractors shall provide for assignment to City of any documents or materials prepared by them, and in the event Contractor fails to secure such assignment, Contractor shall indemnify City for all damages resulting therefrom. Moreover, Contractor with respect to any documents and materials that may qualify as “works made for hire” as defined in 17 U.S.C. § 101, such documents and materials are hereby deemed “works made for hire” for the City.

6.4 Confidentiality and Release of Information.
(a) All information gained or work product produced by Contractor in performance of this Agreement shall be considered confidential, unless such information is in the public domain or already known to Contractor. Contractor shall not release or disclose any such information or work product to persons or entities other than City without prior written authorization from the Contract Officer. (b) Contractor, its officers, employees, agents or subcontractors, shall not, without prior written authorization from the Contract Officer or unless requested by the City Attorney, voluntarily provide documents, declarations, letters of support, testimony at depositions, response to interrogatories or other information concerning the work performed under this Agreement. Response to a subpoena or court order shall not be considered “voluntary” provided Contractor gives City notice of such court order or subpoena. (c) If Contractor, or any officer, employee, agent or subcontractor of Contractor, provides any information or work product in violation of this Agreement, then City shall have the right to reimbursement and indemnity from Contractor for any damages, costs and fees, including attorney’s fees, caused by or incurred as a result of Contractor’s conduct.
(d) Contractor shall promptly notify City should Contractor, its officers, employees, agents or subcontractors be served with any summons, complaint, subpoena, notice of deposition, request for documents, interrogatories, request for admissions or other discovery request, court order or subpoena from any party regarding this Agreement and the work performed thereunder. City retains the right, but has no obligation, to represent Contractor or be present at any deposition, hearing or similar proceeding. Contractor agrees to cooperate fully with City and to provide City with the opportunity to review any response to discovery requests provided by Contractor. However, this right to review any such response does not imply or mean the right by City to control, direct, or rewrite said response.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 13 ARTICLE 7. ENFORCEMENT OF AGREEMENT AND TERMINATION

7.1 California Law.

This Agreement shall be interpreted, construed and governed both as to validity and to performance of the Parties in accordance with the laws of the State of California. Legal actions concerning any dispute, claim or matter arising out of or in relation to this Agreement shall be instituted in the Superior Court of the County of Los Angeles, State of California, or any other appropriate court in such county, and Contractor covenants and agrees to submit to the personal jurisdiction of such court in the event of such action. In the event of litigation in a U.S.

District Court, venue shall lie exclusively in the Central District of California, in the County of Los Angeles, State of California.

7.2 Disputes; Default.

In the event that Contractor is in default under the terms of this Agreement, the City shall not have any obligation or duty to continue compensating Contractor for any work performed after the date of default. Instead, the City may give notice to Contractor of the default and the reasons for the default. The notice shall include the timeframe in which Contractor may cure the default. This timeframe is presumptively thirty (30) days, but may be extended, though not reduced, if circumstances warrant, as determined by the Contract Officer. The cure period may run concurrently with the termination period as provided in Section 7.7, if the option to cure in the alternative to termination. During the period of time that Contractor is in default, the City shall hold all invoices and shall, when the default is cured, proceed with payment on the invoices. In the alternative, the City may, in its sole discretion, elect to pay some or all of the outstanding invoices during the period of default. If Contractor does not cure the default, the City may take necessary steps to terminate this Agreement under this Article. Any failure on the part of the City to give notice of the Contractor’s default shall not be deemed to result in a waiver of the City’s legal rights or any rights arising out of any provision of this Agreement.

7.3 Retention of Funds.

Contractor hereby authorizes City to deduct from any amount payable to Contractor (whether or not arising out of this Agreement) (i) any amounts the payment of which may be in dispute hereunder or which are necessary to compensate City for any losses, costs, liabilities, or damages suffered by City, and (ii) all amounts for which City may be liable to third parties, by reason of Contractor’s acts or omissions in performing or failing to perform Contractor’s obligation under this Agreement. In the event that any claim is made by a third party, the amount or validity of which is disputed by Contractor, or any indebtedness shall exist which shall appear to be the basis for a claim of lien, City may withhold from any payment due, without liability for interest because of such withholding, an amount sufficient to cover such claim. The failure of City to exercise such right to deduct or to withhold shall not, however, affect the obligations of the Contractor to insure, indemnify, and protect City as elsewhere provided herein.

7.4 Waiver.

Waiver by any Party to this Agreement of any term, condition, or covenant of this Agreement shall not constitute a waiver of any other term, condition, or covenant. Waiver by any Party of any breach of the provisions of this Agreement shall not constitute a waiver of any other provision or a waiver of any subsequent breach or violation of any provision of this Agreement. Acceptance by City of any work or services by Contractor shall not constitute a waiver of any of the provisions of this Agreement. No delay or omission in the exercise of any right or remedy by a non-defaulting Party on any default shall impair such right or remedy or be construed as a waiver.

Any waiver by either Party of any default must be in writing and shall not be a waiver of any other default concerning the same or any other provision of this Agreement.

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7.5 Rights and Remedies are Cumulative.

Except with respect to rights and remedies expressly declared to be exclusive in this Agreement, the rights and remedies of the Parties are cumulative and the exercise by either Party of one or more of such rights or remedies shall not preclude the exercise by it, at the same or different times, of any other rights or remedies for the same default or any other default by the other Party.

7.6 Legal Action.

In addition to any other rights or remedies, either Party may take legal action, in law or in equity, to cure, correct or remedy any default, to recover damages for any default, to compel specific performance of this Agreement, to obtain declaratory or injunctive relief, or to obtain any other remedy consistent with the purposes of this Agreement. Notwithstanding any contrary provision herein, Contractor shall file a statutory claim pursuant to Government Code Sections 905 et seq. and 910 et seq., in order to pursue a legal action under this Agreement.

7.7 Termination Prior to Expiration of Term.

This Section shall govern any termination of this Agreement except as specifically provided in the following Section for termination for cause. The City reserves the right to terminate this Agreement at any time, with or without cause, upon thirty (30) days’ written notice to Contractor, except that where termination is due to the fault of the Contractor, the period of notice may be such shorter time as may be determined by the Contract Officer. In addition, the Contractor reserves the right to terminate this Agreement at any time, with or without cause, upon sixty (60) days’ written notice to City, except that where termination is due to the fault of the City, the period of notice may be such shorter time as the Contractor may determine. Upon receipt of any notice of termination, Contractor shall immediately cease all services hereunder except such as may be specifically approved by the Contract Officer. Except where the Contractor has initiated termination, the Contractor shall be entitled to compensation for all services rendered prior to the effective date of the notice of termination and for any services authorized by the Contract Officer thereafter in accordance with the Schedule of Compensation or such as may be approved by the Contract Officer, except as provided in Section 7.3. In the event the Contractor has initiated termination, the Contractor shall be entitled to compensation only for the reasonable value of the work product actually produced hereunder. In the event of termination without cause pursuant to this Section, the terminating party need not provide the non-terminating party with the opportunity to cure pursuant to Section 7.2.

7.8 Termination for Default of Contractor.

If termination is due to the failure of the Contractor to fulfill its obligations under this Agreement, City may, after compliance with the provisions of Section 7.2, take over the work and prosecute the same to completion by contract or otherwise, and the Contractor shall be liable to the extent that the total cost for completion of the services required hereunder exceeds the compensation herein stipulated (provided that the City shall use reasonable efforts to mitigate such damages), and City may withhold any payments to the Contractor for the purpose of set-off or partial payment of the amounts owed the City as previously stated.

7.9 Attorneys’ Fees.

If either Party to this Agreement is required to initiate or defend or made a party to any action or proceeding in any way connected with this Agreement, the prevailing party in such action or proceeding, in addition to any other relief which may be granted, whether legal or equitable, shall be entitled to reasonable attorney’s fees. Attorney’s fees shall include attorneys’ fees on any appeal, and in addition a Party entitled to attorneys’ fees shall be entitled to all other reasonable costs for investigating such action, taking depositions and discovery and all other necessary costs the court allows which are incurred in such litigation. All such fees shall Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 15 be deemed to have accrued on commencement of such action and shall be enforceable whether or not such action is prosecuted to judgment.

ARTICLE 8. CITY OFFICERS AND EMPLOYEES: NON-DISCRIMINATION

8.1 Non-liability of City Officers and Employees.

No officer or employee of the City shall be personally liable to the Contractor, or any successor in interest, in the event of any default or breach by the City or for any amount which may become due to the Contractor or to its successor, or for breach of any obligation of the terms of this Agreement.

8.2 Conflict of Interest.

Contractor covenants that neither it, nor any officer or principal of its firm, has or shall acquire any interest, directly or indirectly, which would conflict in any manner with the interests of City or which would in any way hinder Contractor’s performance of services under this Agreement. Contractor further covenants that in the performance of this Agreement, no person having any such interest shall be employed by it as an officer, employee, agent or subcontractor without the express written consent of the Contract Officer. Contractor agrees to at all times avoid conflicts of interest or the appearance of any conflicts of interest with the interests of City in the performance of this Agreement.

No officer or employee of the City shall have any financial interest, direct or indirect, in this Agreement nor shall any such officer or employee participate in any decision relating to this Agreement which affects her/his financial interest or the financial interest of any corporation, partnership or association in which (s)he is, directly or indirectly, interested, in violation of any State statute or regulation. The Contractor warrants that it has not paid or given and will not pay or give any third party any money or other consideration for obtaining this Agreement.

8.3 Covenant Against Discrimination.

Contractor covenants that, by and for itself, its heirs, executors, assigns, and all persons claiming under or through them, that there shall be no discrimination against or segregation of, any person or group of persons on account of race, color, creed, religion, sex, gender, sexual orientation, marital status, national origin, ancestry or other protected class in the performance of this Agreement. Contractor shall take affirmative action to ensure that applicants are employed and that employees are treated during employment without regard to their race, color, creed, religion, sex, gender, sexual orientation, marital status, national origin, ancestry or other protected class.

8.4 Unauthorized Aliens.

Contractor hereby promises and agrees to comply with all of the provisions of the Federal Immigration and Nationality Act, 8 U.S.C. § 1101 et seq., as amended, and in connection therewith, shall not employ unauthorized aliens as defined therein. Should Contractor so employ such unauthorized aliens for the performance of work and/or services covered by this Agreement, and should any liability or sanctions be imposed against City for such use of unauthorized aliens, Contractor hereby agrees to and shall reimburse City for the cost of all such liabilities or sanctions imposed, together with any and all costs, including attorneys’ fees, incurred by City.

ARTICLE 9. MISCELLANEOUS PROVISIONS

9.1 Notices.

Any notice, demand, request, document, consent, approval, or communication either Party desires or is required to give to the other Party or any other person shall be in writing and either served personally or sent by Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 16 prepaid, first-class mail, in the case of the City, to the City Manager and to the attention of the Contract Officer (with her/his name and City title), City of Glendora, 116 E. Foothill Blvd., Glendora, California 91741-3380, and in the case of the Contractor, to the person(s) at the address designated on the execution page of this Agreement.

Either Party may change its address by notifying the other Party of the change of address in writing. Notice shall be deemed communicated at the time personally delivered or in seventy-two (72) hours from the time of mailing if mailed as provided in this Section.

9.2 Interpretation.

The terms of this Agreement shall be construed in accordance with the meaning of the language used and shall not be construed for or against either Party by reason of the authorship of this Agreement or any other rule of construction which might otherwise apply.

9.3 Counterparts.

This Agreement may be executed in counterparts, each of which shall be deemed to be an original, and such counterparts shall constitute one and the same instrument. Each of the parties intend to be bound by the signatures on any telecopied, .pdf or other electronically delivered document, and are aware that the other party will rely on the telecopied, .pdf or other electronically delivered signatures, and hereby waive any defenses to the enforcement of the terms of this Agreement based on the form of signature.

9.4 Integration; Amendment.

This Agreement including the attachments hereto is the entire, complete and exclusive expression of the understanding of the Parties. It is understood that there are no oral agreements between the Parties hereto affecting this Agreement and this Agreement supersedes and cancels any and all previous negotiations, arrangements, agreements and understandings, if any, between the Parties, and none shall be used to interpret this Agreement.

No amendment to or modification of this Agreement shall be valid unless made in writing and approved by the Contractor and by the City Council. The Parties agree that this requirement for written modifications cannot be waived and that any attempted waiver shall be void.

9.5 Severability.

In the event that any one or more of the phrases, sentences, clauses, paragraphs, or sections contained in this Agreement shall be declared invalid or unenforceable by a valid judgment or decree of a court of competent jurisdiction, such invalidity or unenforceability shall not affect any of the remaining phrases, sentences, clauses, paragraphs, or sections of this Agreement which are hereby declared as severable and shall be interpreted to carry out the intent of the Parties hereunder unless the invalid provision is so material that its invalidity deprives either Party of the basic benefit of their bargain or renders this Agreement meaningless.

9.6 Warranty & Representation of Non-Collusion.

No official, officer, or employee of City has any financial interest, direct or indirect, in this Agreement, nor shall any official, officer, or employee of City participate in any decision relating to this Agreement which may affect his/her financial interest or the financial interest of any corporation, partnership, or association in which (s)he is directly or indirectly interested, or in violation of any corporation, partnership, or association in which (s)he is directly or indirectly interested, or in violation of any State or municipal statute or regulation. The determination of “financial interest” shall be consistent with State law and shall not include interests found to be “remote” or “noninterests” pursuant to Government Code Sections 1091 or 1091.5. Contractor warrants and represents that it has not paid or given, and will not pay or give, to any third party including, but not limited to, any City official, officer, or employee, any money, consideration, or other thing of value as a result or consequence Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 17 of obtaining or being awarded any agreement. Contractor further warrants and represents that (s)he/it has not engaged in any act(s), omission(s), or other conduct or collusion that would result in the payment of any money, consideration, or other thing of value to any third party including, but not limited to, any City official, officer, or employee, as a result of consequence of obtaining or being awarded any agreement. Contractor is aware of and understands that any such act(s), omission(s) or other conduct resulting in such payment of money, consideration, or other thing of value will render this Agreement void and of no force or effect.

Contractor’s Authorized Initials ___________________
David Mueller, President

9.7 Authority.

The persons executing this Agreement on behalf of the Parties hereto warrant that (i) such Party is duly organized and existing, (ii) they are duly authorized to execute and deliver this Agreement on behalf of said Party, (iii) by so executing this Agreement, such Party is formally bound to the provisions of this Agreement, and (iv) that entering into this Agreement does not violate any provision of any other agreement to which said Party is bound. This Agreement shall be binding upon the heirs, executors, administrators, successors and assigns of the Parties.
[SIGNATURES APPEAR ON THE FOLLOWING PAGE]
Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Agreement – Parking Concepts (Dial-A-Ride and Public Transit Shuttle Svcs) 07.14.2026 18 IN WITNESS WHEREOF, the Parties hereto have executed this Agreement on the date and year first-above written.

CITY:

CITY OF GLENDORA, a municipal corporation
Adam Raymond
City Manager
APPROVED AS TO FORM: CERTIFY AVAILABILITY OF FUNDS:

ALESHIRE & WYNDER, LLP
Danny Aleshire
City Attorney
Kyle Johnson
Finance Director/City Treasurer
ATTEST:

Kathleen R. Sessman
City Clerk/Communications Director
CONTRACTOR:

PARKING CONCEPTS, INC., a California corporation
Name: David Mueller
Title: President
Email Address: [email protected]
Name: Gill A. Barnett
Title: Chief Executive Officer, Chief Financial Officer, and Secretary
Email Address: [email protected]
Address: 12 Mauchly, Building 1, Irvine, CA 92618
Two corporate officer signatures required when Contractor is a corporation, with one signature required from each of the following groups: 1) Chairman of the Board, President or any Vice President; and 2) Secretary, any Assistant Secretary, Chief Financial Officer or any Assistant Treasurer.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B Jul 4, 2026 | 8:48 AM PDT
Jul 6, 2026 | 5:00 PM PDT
01240.0001 2161462.1 6/30/2026 A-1
EXHIBIT “A”

SCOPE OF SERVICES
I. Contractor will perform the services as outlined in Exhibit “A-1,” including the operation, management, maintenance, staffing, dispatching, reporting, customer service, safety, training, fleet support, and related administrative services necessary to provide the City’s Glendora Mini-Bus, Dial-A-Ride, and public transit shuttle services.

II. As part of the services, Contractor will prepare and deliver the following tangible work products to the City:

A. Start-up documents, service records, operational data, maintenance records, incident and customer service records, and other documentation as described in Exhibit “A-1”.

B. Service planning, fleet support, outreach, survey, marketing, and performance evaluation materials, as described in Exhibit “A-1” or as requested by the Contract Officer.

III. In addition to the requirements of Section 6.2, during performance of the services, Contractor will keep the City appraised of the status of performance by delivering the following status reports:

A. Monthly, quarterly, annual, incident, maintenance, staffing, customer service, and other service-related reports, as described in Exhibit “A-1” or as otherwise requested by the Contract Officer.

IV. All work product is subject to review and acceptance by the City, and must be revised by the Contractor without additional charge to the City until found satisfactory and accepted by City.

V. Contractor will utilize the following personnel to accomplish the services:

A. Brett Baum
B. Brian Connell
C. Dulce Chuc
D. Such other personnel as may be approved by the Contract Officer.

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EXHIBIT “A-1”

SCOPE OF WORK
1) Overview
The City shall furnish revenue vehicles, operations facility and equipment specified herein. The Contractor shall provide maintenance facility, all other equipment, supplies, insurance, services, and personnel necessary to operate Glendora Mini-Bus services unless specifically identified in this Agreement.

The Contractor shall coordinate, manage and control all activities necessary to perform the Scope of Work and carry out its responsibilities under this Agreement, which include, but are not limited to, the following: providing a maintenance facility, either in house or sub-contracted; maintaining all revenue vehicles; providing support vehicles as needed; providing appropriate personnel to conduct vehicle operations, vehicle maintenance, registration, reservations, dispatching, supervision, safety and training, data reporting, and any other project personnel; developing administrative procedures; providing data reporting, financial records and reporting; providing insurance and licensing; and developing methods to improve effectiveness and maximize service efficiency.

The Contractor shall be responsible for the costs of all equipment and supplies necessary for performance of services under this Agreement, as well as for the cost of maintaining, repairing, and replacing such equipment or supplies and for maintaining and repairing the revenue vehicles and replacing vehicle components (including major components such as engines and transmissions) and parts as necessary.

In operating services under this Agreement, emphasis will be placed on providing outstanding customer service to passengers, conducting adequate training and retraining, implementation of policies designed to minimize employee turnover and maximize on-time performance, providing well-maintained and mechanically safe vehicles, and otherwise carrying out all contractual obligations in a safe and reliable manner.

Fleet Transition and Zero-Emission Compliance
The Contractor shall support the City’s commitment to sustainability and compliance with regional, state, and federal regulations regarding air quality and emissions. As part of the transportation operations and maintenance services, the contractor shall assist in the transition to a zero-emission fleet and ensure that all services are consistent with applicable California Air Resources Board (CARB) mandates, including the Innovative Clean Transit (ICT) regulation.

The Contractor shall be required to operate, maintain, and support the deployment of zeroemission buses (ZEBs) as part of the fleet. This includes:
• Maintaining existing ZEBs: The Contractor must have the capacity and expertise to perform routine and preventative maintenance on battery-electric and/or hydrogen Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-3
fuel cell buses, ensuring compliance with manufacturer specifications and safety standards.
• Fleet Planning Support: The Contractor shall assist the City in developing and updating a ZEB rollout plan, including vehicle procurement recommendations, charging/fueling infrastructure requirements, and staff training needs. • Reporting: The Contractor shall provide regular reports on ZEB performance, maintenance schedules, and operational efficiency, including metrics such as mileage, energy usage, cost savings, and emissions reduction.
• Staff Training: Contractor staff shall be trained and certified, as necessary, to operate and maintain ZEBs safely and effectively. Ongoing training must be provided to stay current with evolving technologies and best practices.

The Contractor shall coordinate with the City and utility providers to support the installation, operation, and maintenance of ZEB charging or fueling infrastructure.

This includes planning for downtime, managing power demand, and assisting in grant or incentive program applications.

The Contractor shall ensure all vehicle procurement under this Agreement aligns with the City's goal to transition to a 100% zero-emission fleet, subject to funding and regulatory timelines.

Fleet Expansion and Short Range Transit Plan
The City of Glendora currently operates a fleet of 11 transit vehicles. Under this Agreement, the Contractor shall assist the City in planning for and supporting the expansion of its fleet to up to 16 vehicles over the Term of the Agreement.

The Contractor shall ensure that all operational, maintenance, staffing, and facility components of the transit program are scalable and capable of adapting to this anticipated growth. This includes, but is not limited to:
• Operational Planning: Developing and implementing service plans that accommodate increased vehicle capacity, expanded routes, and/or frequency adjustments as the fleet grows.
• Maintenance Facility Readiness: Ensuring that maintenance operations can scale to support up to 16 vehicles, including proper staffing levels, equipment, tools, and space.
• Staffing and Training: Recruiting and training sufficient operators, dispatchers, and maintenance personnel to support expanded service levels. • Fleet Procurement and Integration: Assisting the City in planning for procurement, onboarding, and integration of additional vehicles—preferably zero-emission buses—in alignment with the City’s fleet transition goals. • Infrastructure Support: Evaluating the capacity of existing fueling/charging infrastructure and supporting necessary upgrades or expansion to accommodate a larger fleet.
• Budgeting and Phased Implementation: Providing cost estimates, timelines, and phased implementation strategies to support a smooth and efficient expansion process.

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The Contractor must demonstrate the ability to remain flexible and responsive as fleet expansion plans are refined over time. Any proposed system or service must be designed with modularity and future growth in mind, ensuring minimal disruption as new vehicles are introduced into service.

The Contractor shall work in close coordination with City staff to ensure all transit operations and maintenance activities are fully aligned with the City’s Short Range Transit Plan (SRTP). This includes providing technical, operational, and administrative support for the implementation of SRTP recommendations, which may include:
• Route Adjustments and Service Modifications: Assisting with the launch, modification, or discontinuation of routes, schedules, and service types (e.g., fixedroute, deviated fixed-route) in accordance with SRTP recommendations. • Performance Monitoring: Collecting and reporting on key performance indicators (KPIs) such as ridership, on-time performance, vehicle utilization, and customer feedback to track SRTP progress and effectiveness.
• Community Engagement Support: Assisting with public outreach, marketing, and communication efforts related to SRTP implementation, including service changes and new programs.
o The Contractor shall support the City’s efforts to promote transit services and engage with the community. Responsibilities may include assisting with rider surveys, collecting customer feedback, distributing informational materials, supporting outreach at community events, and assisting with marketing efforts to increase awareness and ridership.
o At a minimum, the Contractor shall assist the City with implementing periodic passenger surveys and provide a summary of feedback and recommendations for service improvements as well as participate in and support community outreach efforts by attending City-sponsored events when requested by the City to promote Glendora Mini-Bus services. These events may include, but are not limited to, Earth Day, Health and Wellness Fair, Concerts/Movies in the Park, the La Fetra Center Picnic, and other community events as determined appropriate by the City. Contractor staff shall provide service information, distribute promotional materials, and assist residents with questions regarding available transit services. • Technology and Innovation: Supporting integration of new technologies or systems recommended in the SRTP, such as real-time tracking, mobile ticketing, or scheduling software.
• Capital Planning: Collaborating on capital improvements outlined in the SRTP, including fleet procurement, facility upgrades, and infrastructure enhancements.

The Contractor shall adopt a proactive and collaborative approach to implementing the SRTP, continuously identifying ways to improve service delivery, enhance rider experience, and meet the evolving needs of the community as outlined in the SRTP. 2) General Requirements
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Service Start-Up
Service will commence on July 1, 2026, or such other date specified by City, whichever is later.

The Contractor will be staffed and able to perform all contractual obligations by the Mini-Bus service commencement. The Contractor is subject to liquidated damages for delay in service start-up.

As an integral part of providing Glendora Mini-Bus services, the Contractor shall at all times:
• Comply with all City service standards and all provisions outlined in this Agreement;
• Take all steps necessary to ensure the safety and reasonable comfort and convenience of the public utilizing these services;
• Charge only such fares as may be directed by the City; • Comply with all policies, practices, procedures, terms and conditions as may be directed by the City with regard to collection, security for, and disposition of fares, and any other service revenues;
• Comply with all policies, practices, procedures, terms, and conditions as may be directed by the City with regard to matters such as passes, tickets, coupons, and interconnections between different modes of transportation; • Comply with all policies, practices, procedures, terms, and conditions as may be directed by the City with regard to availability and distribution of printed material related to the Dial-A-Ride service and related transportation services, including distribution of such printed materials on vehicles or by mail; • Conduct such services, and its business and operation as they relate to such services, in a safe, sound, economical, and efficient manner and comply with all City efforts to improve efficiency;
• Assure that all contractor personnel are responsible for knowledge of the Glendora Mini-Bus services as well as Metro, Foothill Transit and Metrolink services within the area.
• Maintain a courteous attitude, answering to the best of their ability any questions from the public regarding the provision of service. Customer service training must include a focus on passenger relations; and
• Comply with all applicable provisions of federal, state, and local law.

Project Personnel
Contractor shall provide the necessary management, administrative, operations, maintenance, and customer service personnel with expertise to customary industry standards ensuring the professional and efficient operation of Glendora Mini-Bus services. Contractor shall manage services to meet or exceed the guidelines and parameters established herein. Contractor’s personnel policies will be in conformance with state and federal laws. The City reserves the right to approve the final staffing plan submitted by the Contractor. The Contractor will provide the City with an updated staffing plan per format approved by the City at the beginning of each quarter and as requested.

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As the full-time management of Mini-Bus services and day-to-day operations shall be vested in the Contractor, the Contractor shall assign individuals who show by decision and action, to be competent in all aspects of Mini-Bus service.

Key Personnel
The Project Manager, Brian Connell, and Maintenance Supervisor, Jonathan Noarman, or equivalent are defined as “Key Personnel” and will be individually approved in writing by the City before assuming these positions. These individuals are of critical importance to a successful service operation and are a significant component of the Contractor selection process. Project Manager must be assigned a minimum of eighty-five percent (85%) and Maintenance Supervisor must be assigned a minimum of thirty percent (30%) of their respective time to the services specified in this Agreement and may not be reassigned to any other operation internally or to an associated firm of Contractor without prior written approval of the City.

The City may, at its sole discretion, accept or reject any individual proposed by the Contractor both during the contract startup and for any replacement during the life of this contract. The City may also, at its sole option, require the replacement of any key personnel. If, during the course of normal employee turnover, any of the key personnel positions remain open for a period in excess of thirty (30) calendar days, the City may assess liquidated damages and deduct the wages and benefits of the open position(s).

The Contractor is also subject to liquidated damages for making changes to “Key Personnel” without prior approval by the City and may also be subject to other remedies up to and including termination of the Agreement.

General Personnel
All other Contractor employees including but not limited to Operations/Road Supervisor(s), drivers, dispatchers, reservationists, customer service representatives, mechanics, and clerks working on the Glendora Mini-Bus service shall be defined as “general personnel.” The City reserves the right to remove any general personnel from Glendora Mini-Bus service at its sole discretion. If a proposed position is vacated and not filled within thirty (30) days, the City at its sole discretion may deduct wages for the empty position.

Employee Standards
Contractor shall employ only such persons as are competent and qualified to provide all services in accordance with City policies, practices, procedures, and standards. All employees shall meet all applicable qualifications established by federal, state and local laws and regulations.

Any employee providing service under this Contract will at all times:
• Be alert, careful, courteous and competent in performing their job assignment; • Be neat and clean in appearance and in uniform or dress; • Speak, read, write and understand English adequately as solely determined by the City.

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In addition to the above, all employees assigned to drive will at all times:
• Be legally licensed and qualified to operate City assigned project vehicles; • Have no reckless driving convictions;
• Have no more than one moving violation during any twelve (12) month period preceding or during assignment to contract;
• Have never been convicted of a felony; and
• Have no conviction of a drug or alcohol offense or had his or her license suspended due to a drug or alcohol offense during the five (5) year period preceding assignment to contract or during assignment to the contract.

Drug Free Workplace and Drug & Alcohol Program
The Contractor must provide a program for drug testing of operations, maintenance and other personnel in compliance with the US Department of Transportation Procedures for Transportation Workplace Drug and Alcohol Testing Programs.

Contractor will provide the City with a copy, and any subsequent updates of the following:
• Drug Free Workplace policy;
• Drug and Alcohol Testing policy;
• Copy of certificate of DHHS collection and processing facility; • Copy of MIS and/or DAMIS reports; and
• Copy of reports requiring post-accident determinations.

Permits & Licenses
The Contractor and their employees will hold, and provide copies of, valid permits, licenses, certificates and other documents as are required by federal, state, county, City and other governmental or regulatory bodies to legally engage in the services to be provided under this Agreement. Contractor will notify City of any suspension, termination, lapses, non-renewals or restriction of required licenses, certificates, or other documents which may be cause for termination of this Contract. Contractor is responsible for payment of all related permit and licensing fees.

The City of Glendora requires drivers to be fingerprinted and cleared by the State of California Department of Justice (DOJ). This may be required every three (3) years.

Any new drivers to the Glendora Mini-Bus Project at the commencement of this Agreement must be fingerprinted. Existing Mini-Bus Project Drivers retained by the new Contractor have already been fingerprinted and may not need to be fingerprinted again unless a three (3) year cycle is initiated by City at its sole discretion. The City will provide the fingerprinting three (3) year cycle dates as needed upon necessity.

The fingerprint results must be provided directly to the City from the California DOJ.

Partially preprinted DOJ forms are available and will be provided as needed.

Contractor must have driver(s) fingerprinted through the City of Glendora’s Police Department by the commencement date of the Mini-Bus service or the fingerprint three (3) year cycle anniversary date if required by the City. The City shall cover the Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-8
costs associated with fingerprinting for any new drivers or those who need to be fingerprinted due to a three (3) year cycle initiation.

City at its sole discretion may remove any driver from service if that driver is not fingerprinted within thirty (30) days of Mini-Bus service commencement or fingerprint anniversary date.
3) Operations
Contractor shall ensure that Contractor employees meet all applicable laws, codes, and safety standards as set by federal, state and local governments. The Contractor, at its sole cost and expense, shall provide labor, supplies, and all other necessary equipment required for the operation of the Mini-Bus services.

Operating Description
The Contractor will provide safe, efficient, and effective paratransit and shuttle services to the general public within the prescribed service area. 1) Service Level – Revenue Hours
It is anticipated that the Contractor will provide service for up to 21,000 estimated annual Revenue Service Hours during the course of an operation year. Actual deployment of hours will be based on service demand, vehicle resources, and direction from the City. The estimated annual Revenue Service Hours are for budgeting and planning purposes only and do not constitute a minimum service commitment or payment obligation by the City. Contractor shall be compensated only for Revenue Service Hours authorized by the City and actually performed by Contractor at the applicable Cost Per Revenue Hour set forth in Exhibit “C,” subject to the applicable annual budget and Contract Sum. If actual Revenue Service Hours are less than the estimated annual Revenue Service Hours, the Cost Per Revenue Hour shall remain unchanged, and Contractor shall not be entitled to payment for unused hours. Any services exceeding the applicable annual budget or Contract Sum must be approved in accordance with Section 1.9 of the Agreement.
2) Service Schedule
Service shall be provided as scheduled or according to any adjusted schedule established by the City, including modifications required as a result of a declared emergency or other direction issued by the City in accordance with this Agreement.

Additional or modified scheduled time and service areas will be established pursuant to the procedures in the “Adjustments to Service” section of this Exhibit A-1. 3) Published Hours of Operation
Glendora Mini-Bus operates during the following hours:

Dial-A-Ride
Monday - Friday: First pickup 8:00 AM – Last pickup 5:00 PM Saturday: First pickup 9:00 AM – Last pickup 2:00 PM
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Sunday: First pickup 9:00 AM – Last pickup 2:00 PM
Morning Pilot Shuttle (during school year, off summer months) Monday – Friday: 6:30am to 8:15am
A Line Commuter Shuttle
Monday – Friday: 6:30 am to 9:20am and 4:30pm to 7:55pm Midday Shuttle (during school year, off summer months)
Monday – Friday (Excluding Thursday): 2:45pm to 3:45pm
Thursday: 12:40pm to 4:15
Community Shuttle
Saturday-Sunday 10:00 am to 7:30pm
Service hours remain subject to revision at the City’s discretion. 4) Holidays
Glendora Mini-Bus does not operate on the following holidays:
• New Year’s Day (first day of January)
• Memorial Day (last Monday of May)
• Independence Day (July 4)
• Labor Day (first Monday of September)
• Thanksgiving Day (fourth Thursday of November)
• Christmas Day (December 25)
Glendora Mini-Bus may operate a modified weekday schedule (fewer vehicles) on the following holidays based on demand:
• President’s Day (third Monday of February)
• Veteran’s Day (November 11)
• Friday after Thanksgiving Day
Adjustments to Service
Glendora Mini-Bus services are currently growing and may be adjusted throughout the term of the contract to better serve our clients. The City may elect, at its discretion, to modify or change the service criteria. Modifications may include but are not limited to adding or deleting service areas or routes; and increasing, decreasing, or changing operating hours, service hours or days of operation.

Any service change proposed by the City shall be transmitted to the Contractor in writing, identifying the change and specifying the effective date. The Contractor shall provide a written response identifying the effect of such change on operations, estimating any resulting cost increase or savings, and identifying any feasibility problems the Contractor believes would be created by the proposed change. The proposed change shall thereafter be accepted or modified by negotiations between the Contractor and the City.

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The Contractor shall be provided schedule changes at least fifteen (15) days in advance of their effective date for service, provided that a period of shorter notice may be provided in the event of a declared emergency.

The Contractor may suggest alternatives to any service changes proposed by the City, and may also propose service changes it believes are appropriate for more efficient or improved services under the Agreement.

Special Service
Special Services may be requested by the City as additional service above and beyond the contracted service. Operational data for these services should be recorded.

Service Performance
The Contractor shall work in close partnership with the City to actively promote, market, and optimize the Dial-A-Ride service with the objective of increasing ridership by a minimum of five percent (5%) annually over the prior year’s performance.

The current four-year average productivity is 1.71 passengers per vehicle revenue hour. The Contractor shall implement strategies to improve service awareness, operational efficiency, route performance, and community engagement in order to steadily increase passengers per vehicle revenue hour throughout the contract term.

Performance shall be reviewed regularly in coordination with the City, and service adjustments may be made as mutually agreed upon to support continued ridership growth.

The Contractor shall prepare and submit an annual service performance analysis evaluating each service type, Dial-A-Ride and shuttle services. The analysis shall include ridership trends, passengers per vehicle revenue hour, on-time performance, service reliability, cost efficiency, and other key operational metrics.

The report shall also identify opportunities for service improvements, route adjustments, scheduling efficiencies, marketing strategies, or other operational changes that could improve productivity and customer experience. The Contractor shall present recommendations to City staff for review and discussion.

Service Quality
The Contractor shall adhere to the following standards:
1) Passengers per Vehicle Revenue Hour Performance for Dial-A-Ride:

Regardless of how trips are to be provided on the system, the Contractor must make every effort to meet or exceed the City’s tiered standard for passengers per vehicle revenue hour.
• Contract start through 6 months – 2.40 passengers/vehicle revenue hour Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-11
• 6 months through 12 months – 2.60 passengers/vehicle revenue hour • 12 months to end of contract term – 2.80 passengers/vehicle revenue hour 2) Passengers per Vehicle Revenue Hour Performance for Shuttle Services:

The Contractor shall meet or exceed the following minimum productivity standards for fixed-route or shuttle services:
• Contract start through 12 months – 12 passengers per vehicle revenue hour • Year 2 – 13 passengers per vehicle revenue hour
• Year 3 and beyond – 14 passengers per vehicle revenue hour If service falls below the established standards for two consecutive months, the Contractor shall submit a Service Improvement Plan identifying strategies to increase productivity, including service adjustments, marketing initiatives, or operational changes.
3) On Time Performance:

The wait-time window for Dial-A-Ride trips will be from ten (10) minutes before the pickup reservation time to ten (10) minutes after the pickup reservation time (total of 20 minutes). Trips not meeting this window will be deemed as late.

For all shuttle services, pick-ups at designated stops may not occur before the published time-point and must be within five (5) minutes after. All departures before schedule times and arrivals five (5) minutes after scheduled times will be deemed missed or late.

Liquidated damages may be assessed if the monthly on-time performance falls below ninety-five percent (95%).
4) Missed Trips:

The Contractor will complete one hundred percent (100%) of all scheduled one-way passenger trips as well as all pick-ups along shuttle routes.

Liquidated damages may be assessed on each occurrence of a missed trip.

Mini-Bus Telephone Number and Phone System
The City will assume financial and operational responsibility for all office phone equipment and the existing Mini-Bus customer service/reservations telephone number 626-914-8233.

The Mini-Bus reservation/customer service phone number shall be attended at least thirty (30) minutes before first published daily pickup and thirty (30) minutes after last published daily pickup. All reservations, scheduling, and dispatch staff must be able to clearly communicate in English. There must always be one (1) staff member immediately available who is fluent in Spanish.

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All telephone calls must be answered within three (3) rings. Customers shall not be put on hold for longer than three (3) minutes.

Registration Database
Registration for the Dial-A-Ride service is handled by City of Glendora staff. The registration process includes determination of applicant eligibility and the collection of information to be entered into the City provided reservation/scheduling/dispatch software program Tripspark by the Dispatcher.

The City will maintain access to the database so that registrant records may be added, modified, or deleted by City staff.

DAR Reservations, Scheduling and Dispatch
Contractor shall provide the necessary staff to ensure efficient and timely administration of reservations, scheduling and dispatching DAR trips in accordance with the service schedules and policies set forth by the City.

Glendora Mini-Bus currently uses Tripspark for reservations, scheduling, dispatching and reporting. Contractor shall utilize the Tripspark software provided by the City and shall ensure that applicable staff are trained to use the software.

Accepting Trip Requests and Scheduling
Registered Dial-A-Ride customers may schedule all pickup and return trips from thirty (30) days to forty-eight (48) hours in advance. No more than eighty percent (80%) of the trips during any hour can be subscription-based service. Contractor will make every effort so that no passenger is abandoned after a missed return trip. Same day trips are allowed however, shall only be scheduled based on availability.

Reservation and Dispatch Record Keeping
The reservation and dispatch functions will maintain records that enable the Contractor to provide necessary data to the City monthly and upon request. This record keeping will include but not be limited to:
1) Call center reporting to include monthly and annual counts for reservation requests, information requests, trips denied/refused, reason for trip denial/refusal, trips scheduled, and subscription trips scheduled. A monthly report including cumulative year to date data will be submitted with each invoice.
2) Trip information including customer name, vehicle used, trip origin and destination, scheduled pickup time, actual pickup time, actual arrival time at destination, wait time and deadhead time.
3) Daily incident log to report collisions, down revenue vehicles, and unusual occurrences. Incident log will be electronic and emailed to City upon each incident occurring.

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Other Transit Services
Reservation staff must be trained about the other local fixed-route services (Foothill Transit, Metrolink and Metro) within the Mini-Bus service area. Reservation staff should make an effort to give transit information to registrants who request to make trips which could be served using other services in the area.

Reservation staff will offer to mail other transit services schedules to customers who are interested in these services.

Operation Staffing Levels
Regularly assigned drivers and extra board drivers must be available daily to ensure consistent and reliable service under the Agreement. All vehicle drivers placed into Glendora Mini-Bus service must be fully-trained and licensed in accordance with this Agreement and California DMV regulations.

Required Driver Services
In addition to driving the passenger to and from their destination, Mini-Bus drivers are required to perform the following functions:

1. Smile and greet passengers as they board;

2. Assist passengers with boarding and alighting as needed;

3. Provide reasonable accommodations/modifications as requested or needed;

4. Operate wheelchair lift or ramp upon need or request, secure wheelchair passengers, and, as needed, guide wheelchair passengers to curb area when alighting;

5. Collect appropriate fares;

6. Hand-out and collect on-board passenger surveys;

7. Hand-out printed transit materials, service notifications, and other promotional materials.

8. Complete and submit an “Incident Report” on each occurrence that an out-ofordinary incident arises during service, and accurately and completely submit any other required operating reports each day, and

9. Maintain interior cleanliness of the vehicle during revenue service. The driver’s area shall be clean at all times and not used to store personal items. Other than an approved beverage container, each driver’s personal items should be kept in a secure area and out of sight. Drivers must check the vehicle when coming into and upon leaving service, removing large pieces of litter and making sure the passenger seating area is clean for service.

Driver Uniforms
The Contractor must provide uniforms for all drivers. Uniforms will be subject to City approval and must ensure the drivers visually reflect the high quality of the Glendora Mini-Bus service. Driver name identification easily visible to passengers is required.

Pre-Trip Inspection
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Contractor will require each driver to inspect each vehicle with regard to safety, function and appearance of the vehicle prior to the start of service. A Daily Pre-Trip Inspection/Daily Vehicle Report (DVR) form shall be completed prior to start of service, and submitted to the Maintenance Supervisor for all vehicles. Contractor will immediately repair or replace, prior to placement in service, any vehicle with a safety problem. Contractor will repair any non-safety items within seventy-two (72) hours.

DVR records retained for each vehicle shall be signed off by mechanic or technician noting status of repairs.

Training of Drivers and Operations Personnel
Contractor shall develop, implement, and maintain a formal training and retraining program that shall be subject to review and approval by City. An outline of the training program, including periodic updates, shall be on file with the City. At a minimum, trainings regarding best safety and customer service practices shall occur once a month and all meeting agendas and minutes shall be submitted to City staff to ensure these standards are being met. All drivers, dispatchers, telephone information personnel, and supervisors shall participate in the program.

The driver training program must provide a fixed minimum number of hours of training for new employees, including classroom instruction, behind the wheel training under supervision of a certified instructor, and in-service training. The program shall include, but not be limited to, the following topics:
• instruction covering applicable laws and regulations and defensive driving practices;
• City operating policies and procedures;
• employee work rules;
• vehicle safety inspection;
• equipment care and maintenance;
• fare policies and cash handling procedures;
• customer relations;
• passenger assistance techniques including operation of lift/ramp and securement equipment;
• ADA requirements; and
• Sensitivity training for working with seniors and persons with disabilities.

Drivers shall be trained to operate Class B vehicles, wheelchair lifts/ramps and securement systems, and other equipment that may be expected to be used in the Glendora Mini-Bus services to competency.

All drivers shall be certified as having completed Contractor’s formal training course for new drivers or experienced drivers as approved by City. At minimum, fifty percent (50%) of all drivers must be licensed with a valid California Class B operator’s license with appropriate certification(s) and medical card. Drivers shall meet all applicable requirements as established by the California Highway Patrol (CHP).

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Dispatchers, telephone operators, supervisors, and any other personnel who may from time to time be assigned to provide telephone information on the Dial-A-Ride telephone reservation lines shall be trained in customer relation skills; telephone manners; accident/incident procedures; fares; Dial-A-Ride reservation procedures; Access Services, Foothill Transit and Metro information and numbers; and operating policies. Operations control personnel assigned to Dial-A-Ride trip scheduling and vehicle dispatching duties shall have a detailed knowledge of applicable procedures and professional techniques.

Vehicle Fueling & Cleaning
All revenue vehicles are fueled at the City’s expense. Gasoline fueled vehicles are to be fueled at the City Public Works Yard.

Contractor shall utilize a system, approved by City, which accurately records all fueling purchases to allow City to reconcile all fuel transactions by date and vehicle number. The City expressly reserves the right in its sole discretion to establish fueling procedures as determined by City to be in City’s best interest.

Contractor and all of its employees shall adhere to any and all operating, administrative, and accounting procedures required by City in connection with all fueling operations.

Fueling and cleaning must be performed according to a schedule that allows all vehicles to be prepared for any after hour emergencies. Contractor shall ensure that each vehicle has at least a half tank of fuel at the end of each day.

Fare Collection
All passengers are expected to pay the full fare for each one-way trip. The Glendora operation currently accepts exact cash fare and TAP cards.

At City’s discretion, City may develop and implement a form of fare media that will be accepted in lieu of cash or TAP cards. City shall prepare, print, and provide to Contractor all schedules, passes, tickets, and like materials required by Glendora MiniBus operations. Contractor shall distribute and disseminate such materials in accordance with the provisions of the Agreement and any directions supplemental thereto provided by City.

The City has established procedures that aim to provide adequate controls over the collection, processing and depositing of fare revenue. The Mini-Bus fleet is equipped with fare boxes which should be used for fare collection.

Customer perception of misappropriation can adversely affect both Contractor and City. Contractor will provide a copy of its cash handling policy and procedures for fare collection to City.

Vehicle Collisions and Transit Service Incidents
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Collision Reporting: In the event of a collision involving a Mini-Bus vehicle, Contractor will notify the City by phone and email within ten (10) minutes and prepare all necessary reports to City within a twenty-four (24) hour period. If the collision is severe in nature, Contractor must phone and speak directly to City staff. Contractor shall respond in person to any emergency or accident involving extensive property damage, passenger injuries or as requested by City during or after the operational hours of the system. Emergencies or incidents involving injuries, major damage, or media coverage must be reported to City immediately upon occurrence.

Incident Reporting: In the event of an incident during Mini-Bus service, Contractor will notify the City within two (2) hours of the incident. The City will determine any additional reporting required on a case by case basis depending on severity of incident.

Replacement Services
In the event that the Contractor is unable, due to a strike, work stoppage, or other event not caused by the City and not covered by the force majeure exception in Section 3.3 of this Agreement to provide services in full compliance with the requirements of the Agreement, then the City may, in lieu of finding the Contractor in default, obtain the services of a replacement operator or provide the services with its own resources (collectively referred to as “replacement services”). The City may utilize such replacement service as a substitute for all or any part of the Contractor’s services, and may maintain such replacement services in effect until the Contractor is able to resume performance in full compliance with the Agreement. Prior to implementing replacement services, the City shall notify the Contractor in writing and provide the Contractor with three (3) days to cure its noncompliance.

If the City utilizes replacement services under this Section, the Contractor shall be liable to the City for the actual amount by which the cost of such replacement services exceeds the amount that would have been payable under this Agreement for comparable services including any expenses (including internal administrative costs) incurred by the City in soliciting and obtaining those replacement services. In addition, the only compensation due and payable to the Contractor by the City during any period in which replacement services are being provided shall be for any hours of service actually provided by the Contractor. Any actions taken by the City pursuant to this Section by reason of the Contractor’s failure to perform shall not preclude the City from subsequently finding the Contractor in default for the same of any related failure to perform.

Operational Reporting
The Contractor will maintain dispatch and service records that enable the Contractor to provide necessary data to the City upon request. The Contractor will readily produce a variety of operational reports to the City as required by any regulatory agency, including the City. The following reports must be submitted:

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1. Incident Report (as needed) – Report indicating nature of any passenger incident, road call where vehicle is delayed or pulled from service, and collision provided within two (2) hours of incident or as requested.

2. Vehicle Collisions (as needed) – Verbal report to City staff of any collision within ten (10) minutes of collision; followed up with written accident report and police report number within a twenty-four (24) hour period.

3. Operations Staffing Schedule (as needed) – Weekly staffing schedule showing required daily coverage of managerial, operations supervisor, dispatcher, and reservationists with language competencies.

At the request of the City, the Contractor shall assist City staff in preparing and presenting an annual transit service performance update to the City Council or other governing body. The presentation shall summarize key operational metrics, ridership trends, service performance, customer feedback, and notable program developments.

The Contractor shall provide supporting data, graphics, and analysis necessary for the presentation.

If the City chooses to implement a dashboarding system to track key service metrics the Contractor shall support its use by providing timely and accurate data, including ridership, passengers per revenue hour, on-time performance, complaints, and other relevant performance indicators, so that authorized City staff can view metrics in near real time. The Contractor shall cooperate with the City to ensure data is submitted and updated as needed to maintain current and useful information. 4) Vehicle Maintenance
Contractor shall ensure that Contractor employees, subcontractor and their employees, City vehicles and Contractor equipment meet all applicable laws, codes, and safety standards as set by federal, state and local governments. The Contractor is responsible to maintain and keep all City and Contractor vehicles in excellent mechanical condition. All maintenance and repair of vehicles shall be completed as specified by the original and final stage vehicle manufacturer and shall be subject to approval by City.

Contractor, at its sole cost and expense, shall provide labor, lubricants, parts, repairs, paint, supplies, towing services, and all other necessary equipment required for the maintenance and operation of the vehicles and equipment utilized in providing the transit services. This includes all costs related to and associated with any unanticipated major repair as well. All parts and supplies will be OEM or approved equals.

Vehicle Requirements
At this time the City will supply eleven (11) vehicles: six (6) vans and five (5) electric buses, for Contractor use. All vehicles are listed in the Vehicle List in Exhibit A-2.

The Contractor will also provide, subject to City approval, the number and type of support vehicles required to meet the performance indicators. Support vehicles may Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-18
be shared with other services as long as they are available when needed for Glendora Mini-Bus. The City requires the Contractor to provide support vehicles that are also ADA accessible.

Vehicle inventories for the proposed support vehicles must be provided to the City on July 1 of each year. The City reserves the right to reject any vehicle that by virtue of age, mileage, or physical condition, is not appropriate for the purpose being proposed.

The Contractor shall not remove any revenue vehicle from service without prior written approval from the City.

Mechanic Certifications
Mechanics must be legally licensed and qualified to operate the vehicles to which they are assigned. The Contractor must always have mechanics, maintenance supervisor, or maintenance manager assigned to the Project and that perform Glendora Mini-Bus vehicle maintenance, who jointly have completed the following ASE Automobile/Light Truck Test Series certifications, or equivalent, as determined by the City:

Engine Repair (A1)
Automatic Transmission/Transaxle (A2)
Manual Drive Train and Axles (A3)
Suspension and Steering (A4)
Brakes (A5)
Electrical/Electronic Systems (A6)
Heating and Air Conditioning (A7)
Engine Performance (A8).

Contractor will provide City with copies of certificates as often as necessary to demonstrate full compliance with this requirement.

Maintenance Staffing Levels
1) Mechanics:

There must be adequate maintenance staff to ensure daily pull-out, on time PMs, and minimal daily hold list.
2) Maintenance Clerk:

There must be adequate staff support to provide accurate record keeping and maintenance of vehicle files. This position may be combined with another administrative support position.

Scheduled & Preventive Maintenance
Contractor will be responsible for providing precise scheduled maintenance and preventive maintenance inspections as specified by the original and final stage vehicle manufacturer. All scheduled and preventive maintenance must be completed on a timely basis and within the established mileage interval.

The City will randomly inspect vehicle and equipment records for compliance.

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Vehicle and Equipment Maintenance Records
Contractor will be required to keep an accurate record of all repair and work orders performed by, or for, the Contractor on all vehicles and equipment. 1) Contractor shall maintain a separate file for each vehicle containing all maintenance records in sequential order pertaining thereto. Vehicle inspection records for each vehicle must include the following:
• Inspection Date
• Vehicle Mileage
• Description of Work Performed
• Parts and Supplies Used
• Name of Mechanic performing the work
• Signature of Contractor’s Maintenance Supervisor indicating that the work was performed to the standards specified herein.
2) Contractor will assure that Daily Vehicle Report (DVR) forms for each Revenue Vehicle are collected and reviewed by maintenance staff on a daily basis. Repairs performed in response to a DVR issue will be signed and dated by the mechanic on the on-board DVR record.

The City will randomly inspect vehicle and equipment records for compliance.

Warranty Maintenance
Provided that the City or the manufacturer has supplied required warranty documents to the Contractor, the Contractor shall take all actions required to preserve any and all manufacturers' warranties regarding the City’s equipment. Contractor is required to exercise all warranty repairs during the warranty period.

ADA Equipment
The Contractor will ensure that all ADA equipment on each revenue vehicle is complete and fully operable each day prior to pullout.

The Contractor will ensure that wheelchair lifts or ramps are operational, clean, and walking surface is not worn on all such equipped vehicles in the fleet.

The City will randomly inspect daily vehicle inspection reports and/or randomly perform physical inspection for compliance.

Climate Control Systems
Contractor shall maintain the heating and air conditioning units in proper working condition so that they are available at any time during the service hours and offer the most comfortable environment inside the vehicle regardless of the outside climatic conditions. Contractor shall require that drivers continually monitor climate control units during the day to ensure that they are operating properly. In-service vehicles Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-20
without working heating or air conditioning will be exchanged within two (2) hours of reported failure or sooner.

The City will randomly inspect daily vehicle inspection reports and/or random physical inspection for compliance.

Other Vehicle Systems
The Contractor is responsible for maintaining all other systems onboard the vehicles.

Vehicle Interior Maintenance
Contractor shall maintain the interior passenger compartment and related equipment in good repair. It shall be free of exhaust fumes and deposits from the engine or engine compartment. Contractor shall also ensure that all corners and seams are securely fastened to the floor at all times and that the doors work properly. The driver’s area shall be clean at all times. Each driver’s personal items should be kept in a secure area and out of sight. The driver’s seat shall be maintained in accordance with the standards stated below for passenger seats. The interior will be checked for damage and cleared of trash at hourly intervals each day. The Contractor or any of its staff may not attach or place any markings on the interior of the vehicle unless directed by City to do so or as required by federal, state and local regulations.
1) Contractor shall perform the following maintenance daily:
• Sweep clean and remove all trash, gum, sticky substances, foreign objects, vermin, dirt and dust;
• Clean driver’s area and dashboard so it is free of dust, stains, or grease; • Clean all interior and exterior windows; removing dust, fingerprints, smudges, writing, water spots, and streaks;
• Clean passenger seats to the extent that they are dust free and free of all foreign substances; and
• Clean all ledges, stanchions, handrails, panels, and remove dust, grease, gum or sticky substances.
2) Contractor shall perform the following interior maintenance each week:
• Clean seats as necessary to remove any foreign substances; • Replace seat covering if ANY markings or stains are present; • Repair seats if there are ANY rips or tears;
• Remove graffiti and etching from ALL interior surfaces of the vehicle; and • Replace window glass if scratched, broken, or cracked.

The City will randomly inspect daily vehicle inspection reports and/or randomly perform physical inspection for compliance.

Vehicle Exterior Maintenance
Contractor shall be responsible for assuring that all of the vehicle body components, appurtenances, and frame shall be sound and undamaged and retain original colors.

The exterior body shall be free of cracks, dents, scrapes, graffiti and any other Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-21
markings not approved by the City. The Contractor or any of its staff may not attach or place any markings on the exterior of the vehicle without written permission from City or unless required by federal, state or local regulations.

Contractor is responsible for all costs associated with vehicle wash.

The City will randomly inspect daily vehicle inspection reports and/or randomly perform physical inspection for compliance.

Vehicle Inspections
City shall have the right to inspect any and all vehicles or cause same to be inspected at any time, with or without prior notice to Contractor. City shall also have the right to demand from time to time a written statement from the Contractor setting forth the condition of the City equipment or any part of it. The Contractor shall furnish such a statement to the City within ten (10) days after receipt of the City’s demand.

Should the City or its designee determine, in its sole discretion that any City equipment has not been maintained in accordance with the Agreement, the City or its designee shall report all deficiencies to the Contractor in writing.

California Highway Patrol Inspections
The Contractor must make the terminal and all vehicles available for inspection by the California Highway Patrol (CHP) as necessary. The Contractor must also follow CHP maintenance record guidelines and make all records available for inspection. The Contractor must notify the City within two (2) hours of an inspection failure.

Vehicle Out-of-Service Criteria
The Contractor shall not operate any vehicle that is unsafe for service. The following is the list of criteria used by the City to determine if a vehicle is unsafe for service:
1) Failing a CHP inspection;
2) Any violation of the North American Uniform Out-of-Service Criteria; 3) Any lift, ramp, or securement device that is inoperable; 4) Any fuel leak;
5) Any liquid leakages beyond a minor seepage;
6) Removal of any component, without replacement that has not been approved by the City;
7) Identification of any sub-standard repair or condition that could put the City of Glendora, their employees, or the public at risk of health hazard or injury; and 8) Overfilling of engine or transmission fluid.

Mechanical System Failures and Reporting
In the event of a vehicle failure while in revenue service, Contractor shall deploy a vehicle, immediately upon notification, to replace the failed vehicle. An ADAaccessible supervisor vehicle is an acceptable means of providing travel when a revenue vehicle breaks down.

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Contractor shall track “Major Mechanical System Failures” and “Other Mechanical System Failures” as defined by FTA’s National Transit Database (NTD) reporting system. Mileage and mechanical failures must be recorded for each vehicle used in revenue service. The Contractor will capture miles between Major Mechanical and Other Mechanical failures and the nature of the road calls and report by month including YTD data report to City.

Return of City Vehicles and Maintenance Files
In the event the initial contract term or any extension thereafter is terminated, Contractor shall immediately surrender and deliver all City vehicles and vehicle records. Contractor is responsible for returning vehicles in an acceptable appearance and mechanical condition. Vehicle records must be up to date and provided in vehicle file format in file storage boxes or file cabinets.

If Contractor fails to abide by the conditions, any payments due will be held and if necessary, amounts may be deducted to cover the cost of providing vehicles, making necessary repairs, or compiling or assembling a vehicle maintenance filing system.

Tires
The Contractor shall be responsible for providing all tires and spares for all revenue vehicles. The Contractor shall be responsible, at the termination of this Agreement, for returning the revenue vehicles with tires that meet the following standards:
1) Front axle -- Tires shall have a tread depth of 12/32” minimum. Recapped or regrooved tires are not acceptable. 2) Rear axle -- Tires should have a tread depth of 8/32” minimum. The tire height between two tires on the same hub should not vary more than 3/32”. 3) Tires with cuts, grooves, or evidence of curb damage (past the manufacturer’s rub bars) are not acceptable.

If Contractor fails to abide by the conditions, any payments due will be held and if necessary, amounts may be deducted to cover the cost of providing new tires.

Maintenance Reporting
The Contractor will readily produce a variety of maintenance reports to City as required by any applicable regulatory authority, including the City. The following reports must be submitted as shown:
1) Mechanical System Failures (Monthly)- Report miles between Major Mechanical and Other Mechanical failures and the nature of the failure in an electronic report by vehicle, by month including YTD totals.
2) Quarterly, semi-annually or as needed reporting of vehicle service data for governmental agencies.

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5) Facilities and Equipment
Operations and Maintenance Facility
The City of Glendora will provide an operations facility with an office for the proposed Project Manager, space for dispatch/reservationists, driver break room and vehicle storage area. All general office furniture and IT equipment (phones and computers) will also be provided.

If Contractor is not able to perform maintenance on the vehicles on site, the Contractor shall locate and provide a maintenance facility in Glendora, preferably, or at a location that is in reasonably close proximity to the City operations facility (no more than five (5) miles) to allow for minimal deadhead mileage. The City will determine reasonableness of proposed facility location. Contractor is encouraged to sub-contract with a local vehicle maintenance provider if maintenance facility space within Glendora is not obtainable.

The Contractor will provide an adequate facility for supporting the maintenance of Mini-Bus fleet provided under this Agreement. The maintenance area will be fully equipped with all equipment required to maintain all vehicles in accordance with the specifications and manufacturer's warranty and preventive maintenance programs, including lifts. The Contractor shall assure that any and all electronic and/or mechanical diagnostic and repair equipment required or recommended by the OEM vehicle builder or component manufacturer are provided to service the vehicles subject to this Agreement.

Both maintenance and operating facilities shall be kept clean and safe at all times throughout the term of the Agreement. The Contractor will be responsible for obtaining and complying with all required building, occupancy, or other governmental permits and must abide by OSHA safety standards.

Communications System
The cost of proper upkeep of the radios and replacement, if damaged, is the sole responsibility of Contractor.

Return of City Equipment and Equipment Maintenance Files In the event the initial contract term or any extension thereafter is terminated, Contractor shall immediately surrender the City equipment and equipment records.

Contractor is responsible for returning equipment in an acceptable appearance and mechanical condition. Equipment records must be up to date and provided in file storage boxes or file cabinets.

If Contractor fails to abide by the conditions, any payments due will be held and if necessary, amounts may be deducted to cover the cost of providing equipment, making necessary repairs, or compiling or assembling an equipment inventory and filing system.

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6) Administration
Customer Comments & Complaints
The Contractor will investigate all comments or complaints and submit to the City results of the investigation within twenty-four (24) hours. The City may invoke liquidated damages for failure to respond within the specified time as indicated above, and also for excessive quantity of verified complaints received.

Advertising / Promotion
The Contractor shall cooperate in the City’s marketing and advertising efforts at no additional expense to the City. The Contractor shall be responsible for ensuring proper care, protection, handling, and maintenance of all Glendora Mini-Bus marketing materials.

The Contractor will distribute promotional materials and assist in public relations activities, for example, having the project manager attend an event at the senior center to promote Dial-A-Ride, provide information and collect registrant applications.

Service Data Collection and Reporting
Contractor will collect all operational data with a process that provides an auditable data trail. This process must enable the Contractor to readily produce a variety of data reports to the City. The following represent examples of reports that are expected to be provided:

Incident Report (as needed): Report of any out-of-the-ordinary incidents arising within service. These reports should include but not be limited to disputes with or among passengers, disputes among driver and passengers or disputes between reservation agent or dispatch and passenger; road call where vehicle is delayed or pulled from service; collisions; and any injury to passenger while on, boarding, or exiting a vehicle.

The report must be provided within two (2) hours of the incident or as requested.

Service Data Report (monthly): The Contractor will provide service data by producing a monthly and YTD cumulative electronic report that includes service data by route, weekday, Saturday, Sunday/Holiday for the following categories:
• Number of passengers boarded by fare category
• Number of wheelchair boardings
• Total vehicle miles and hours
• Deadhead miles and hours
• Revenue vehicle mile and hours
• Passengers per vehicle service hour
• Total passenger miles
• Total passengers served
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National Transit Database Report (monthly and annually): Contractor shall collect and produce data for reporting in a format consistent with the National Transit Database (NTD). The Contractor shall provide monthly data and year-to-date data at the beginning of every month for the previous month. Contractor warrants the accuracy of the data reported; any discrepancies shall be remedied at the Contractor’s expense. Contractor must provide any annual data or reporting to the City by August 1 for each City fiscal year. Contractor may have to input data directly into the online NTD data reporting module.

LIQUIDATED DAMAGES
Contractor has agreed to provide exceptional support and service to the City and the public. There is an expectation on the City’s part that the Contractor has taken due care in preparing its estimate of costs so as not to degrade the quality of any one aspect of the Agreement provisions during the Term of the Agreement.

The Contractor will strive at all times to provide service in a manner which will ensure responsive service to transit customers, while at the same time maximizing service reliability and safety. In order to identify key areas of concern to the City, various performance standards are described below for which liquidated damage fines may be assessed when service performance falls below the standard. 1) General Requirement Liquidated Damages
a. Service Start-Up
Service will commence on July 1, 2026, or such other date specified by City, whichever is later. The liquidated damages to be paid hereunder will not be required where it is determined by City that a failure to commence timely service is solely as a result of actions by City, as solely determined by City.

Liquidated damages: Four thousand dollars ($4,000) for each day service is delayed until the service is started.
b. Key Personnel Retention
The “Key Personnel” are crucial to the day-to-day operations which will be provided under this Agreement. The City requires that the Key Personnel be dedicated to this project for the initial Agreement Term of five (5) years.

Liquidated damages: Two thousand dollars ($2,000) per occurrence, if any Key Personnel are reassigned or promoted to another position by the Contractor, without City consent, during the Term of this Agreement.

Liquidated damages: Should any Key Personnel position remain unfilled for a period in excess of thirty (30) calendar days, a penalty of one hundred dollars ($100) per day shall be assessed per position for any month or portion thereof in which the position(s) remains unfilled beyond the first thirty (30) days. In addition, the salary and benefits Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-26
associated with each unfilled position will be deducted from amounts owed to the Contractor.
c. Full Staffing Requirement
Contractor shall ensure that a full complement of fully-trained and licensed general operating staff – including drivers, dispatch staff, maintenance and service employees, and administrative staff – is available at all times to satisfy the requirements of this Agreement.

Liquidated damage: Should any general personnel positions remain unfilled for a period in excess of thirty (30) calendar days, a penalty of five hundred dollars ($500) per month shall be assessed per position for any month or portion thereof in which the position(s) remains unfilled beyond the first thirty (30) days. In addition, the salary and benefits associated with each unfilled position will be deducted from amounts owed to the Contractor.
d. Drug Free Workplace and Drug & Alcohol Program
The Contractor must provide a program for drug testing of operations, maintenance and other personnel in compliance with the US Department of Transportation. City will determine compliance by reviewing Contractor documentation.

Liquidated damages: Two thousand dollars ($2,000) per occurrence, if Contractor is out of compliance.
e. Permits and Licenses
Contractor and its employees will hold and provide copies of valid permits, licenses, certificates, and other documents that are required by federal, state, county, City and other governmental or regulatory bodies to legally engage in the services to be provided under this Agreement.

Liquidated damages: One hundred dollars ($100) per day per employee for each day a Contractor’s employee is without valid permits, licenses, certificates and other documents as are required by federal, state, county, City and other governmental or regulatory bodies.
2) Operations Liquidated Damages
a. Service Failure
Failure to provide all services at all times during the Term of this Agreement, except during specified holidays noted herein.

Liquidated damages: Five thousand dollars ($5,000) per day, for each day City is without the services provided by Contractor from the date of the breach to and including the date the services are replaced.
b. Service Quality
i. On-Time Performance
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The City has set an on-time performance standard of ninety-five percent (95%) for Paratransit and Shuttle Services. The City will base the on-time performance on data provided via the Tripspark system or other measurement system as approved by City.

Liquidated damages: Three-hundred dollars ($300) per month, for each percentage point below the ninety-five percent (95%) on time standard. ii. Missed Trip
The City has set a standard for one-hundred percent (100%) trip completion for paratransit service. The City will base the missed trip performance on information reported by the automated dispatching/reporting process.

Liquidated damages: One hundred dollars ($100) for each passenger on the missed trip (includes Personal Care Attendant).
3) Vehicle Maintenance Liquidated Damages
a. Mechanic Certifications
Maintenance performed on the revenue vehicles used for the Agreement must be performed by mechanics assigned to the services which have the proper training and certifications per Section IV.4. The City will monitor compliance through review of work orders and mechanic certifications during quarterly 3rd party inspections.

Liquidated damages: One thousand dollars ($1,000) each quarter, if the Contractor performs maintenance using non-assigned mechanics without the required certifications.
b. Scheduled & Preventive Maintenance
Contractor will be responsible for providing precise scheduled maintenance and preventive maintenance inspections as specified by the vehicle manufacturer and City.

The City will randomly inspect vehicle and equipment records for compliance.

Liquidated damages: One thousand dollars ($1,000) for each vehicle that has missed its on-time preventative maintenance service.
c. Wheelchair Lifts and Ramps
The Contractor must maintain wheelchair lifts or ramps on all vehicles in a working condition. Broken lifts or ramps must be repaired within twenty-four (24) hours of failure. The City will determine compliance through Contractor work orders and pullout inspections.

Liquidated damages: Five hundred dollars ($500) per occurrence, if any wheelchair lift or ramp is down for more than twenty-four (24) hours. d. Climate Control
The Contractor must maintain the heating and air conditioning systems on all vehicles in a working condition. Broken heating and air conditioning systems must be repaired Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-28
within twenty-four (24) hours of failure. The City will determine compliance through Contractor work orders and pullout inspections.

Liquidated damages: Five hundred dollars ($500) per occurrence, if any heating and air conditioning system is down for more than twenty-four (24) hours. e. Vehicle Interior and Exterior
The Contractor must maintain the interior and exterior of all revenue vehicles. The City will determine compliance through vehicle inspection reports and random physical inspections.

Liquidated damages: One hundred dollars ($100) per vehicle per occurrence, if a vehicle does not meet the requirements set.
f. CHP Vehicle Inspection Failure.

To ensure a quality operation, the Contractor will be expected to pass all CHP terminal inspections.

Liquidated damages: One thousand five hundred dollars ($1,500) for each vehicle which fails a CHP vehicle inspection or re-inspection, or for a facility awarded less than satisfactory terminal rating.
g. Mechanical System Failures.

The Contractor must maintain all vehicles to a level where they do not break down in service. The City will calculate the average miles between “Major Mechanical System Failures” and “Other Mechanical System Failures” based on a fleet average.

Liquidated damages: Two thousand dollars ($2,000) if the Contractor averages less than 1,500 miles between “Major Mechanical System Failures” during any calendar month. One thousand dollars ($1,000) if the Contractor averages less than 2,250 miles between “Other Mechanical System Failures” during any calendar month. 4) Administration Liquidated Damages
a. Customer Complaint Processing
The Contractor shall respond to customer complaints in a timely manner. Integral to the response process is the amount of time the Contractor uses to respond to a complaint. The City will track all requests to determine compliance.

Liquidated damages: One hundred dollars ($100) per late response to Customer Service Request.
b. Number of Customer Complaints
City-verified service complaints may be no more than five (5) within a calendar month, exclusive of customer questions, comments or suggestions. Multiple reports of the same occurrence will only count as one (1) complaint. The City will determine Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-29
compliance by tracking customer service requests. The City will make the ultimate determination if a complaint is valid.

Liquidated damages: Five hundred dollars ($500) per month, if the number of verifiable service complaints, as determined by City, is more than five (5) per month. c. Service Data Collection and Reporting
The Contractor is obligated to report to all applicable regulatory agencies in a timely manner.

Liquidated damages: One hundred dollars ($100) per late, incomplete, or inaccurate report per business day.

Deliverables
The Contractor shall provide the reports, plans, analyses, and documentation identified in this Agreement and as specified below in a format approved by the City. All submissions shall be complete, accurate, and transmitted electronically unless otherwise directed. Failure to provide required deliverables may result in the assessment of liquidated damages or other remedies as provided in the Agreement.
1) Reporting Requirements
The Contractor shall provide operational, maintenance, safety, and performance reporting as follows:

A. Monthly Reporting
Submitted concurrently with each monthly invoice.

The Monthly Operations Report shall include, at a minimum:
• Revenue Vehicle Hours and Revenue Vehicle Miles (by service type) • Passenger Trips and productivity metrics
• On-Time Performance
• Missed Trips, Late Trips, and No-Shows
• Fare revenue collected
• Vehicle availability and spare ratio
• Preventive maintenance performed
• Road calls and mechanical failures (including miles between failures) • Collisions and incidents
• Customer complaints, commendations, and resolution status • Staffing levels and vacancies
• Zero-Emission Bus (ZEB) performance metrics, if applicable Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-30
The report shall include cumulative fiscal year-to-date totals and a narrative summary identifying trends, service challenges, and corrective actions when performance standards are not met.

B. Quarterly Reporting
The Contractor shall submit, on a quarterly basis:
• Updated Staffing Plan
• Summary of safety meetings and training conducted
• Fleet condition summary
• Performance improvement plan, if required due to failure to meet service standards
• Status update regarding implementation of SRTP recommendations, if applicable
• ZEB transition progress update, if applicable
C. Annual Reporting
Within sixty (60) days following the close of each fiscal year, the Contractor shall submit an Annual Performance Report including:
• System performance summary and trend analysis
• Cost and productivity analysis
• Maintenance cost summary by vehicle
• Farebox recovery summary
• ZEB performance and emissions reduction summary, if applicable • Recommendations for service, operational, and efficiency improvements • Fleet replacement and capital planning recommendations • Infrastructure capacity assessment related to fleet expansion and ZEB deployment.
2) Service Modifications and Expansion Support
Upon written request by the City, the Contractor shall provide written analysis of proposed service modifications. Such analysis shall include operational impacts, staffing requirements, cost implications, vehicle requirements, and implementation timelines.

The Contractor shall support fleet expansion, zero-emission fleet integration, and implementation of the City’s Short Range Transit Plan (SRTP) through technical analysis and written implementation plans as requested. 3) Start-Up Deliverables
Prior to commencement of service, the Contractor shall submit:

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-31
• Final Staffing Plan
• Training Plan
• Maintenance Plan and preventive maintenance schedule
• Emergency Operations Plan
• Drug and Alcohol Testing Program documentation
• Operations Policies and Procedures Manual
4) Incident Notification and Documentation
The Contractor shall provide notification and written reports for collisions, major mechanical failures, and significant service disruptions in accordance with the timelines established by the Contract Officer or otherwise in this Agreement. 5) Data Access and Ownership
All operational and maintenance data generated under this Agreement shall remain the property of the City. The Contractor shall provide full access to records and reporting systems, including TripSpark or any successor system, upon request.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 A-32
EXHIBIT “A-2”
Glendora Fleet Information
#
UNIT
# TYPE YEAR MAKE MODEL MILEAGE (As of 2-10-2026) Service type 1 315 Van 2019 Dodge Grand Caravan 53576 DAR
2 316 Van 2019 Dodge Grand Caravan 70258 DAR
3 317 Van 2022 Ford Transit Passenger 35220 DAR
4 318 Van 2022 Ford Transit Passenger 41310 DAR
5 319 Van 2022 Chrysler Voyager 22636 DAR
6 320 Van 2022 Chrysler Voyager 23413 DAR
7 510 Bus 2023 Greenpower EV250 16713 FIX
8 511 Bus 2023 Greenpower EV250 21042 FIX
9 512 Bus 2025 Karsan E- Jest --- ◊ MIX (FIX)
10 513 Bus 2025 Karsan E- Jest --- ◊ MIX (FIX)
11 514 Bus 2025 Karsan E- Jest --- ◊ MIX (FIX)
Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 B-1
EXHIBIT “B”

SPECIAL REQUIREMENTS
(Superseding Contract Boilerplate)
Added text is indicated in bold italics, deleted text is indicated in strikethrough.

I. A new Section 7.10 shall be added to the Agreement as set forth below:
“7.10 Liquidated Damages.

Since the determination of actual damages for any breach or default by Contractor of this Agreement would be extremely difficult or impractical to determine, the Contractor shall be liable for and shall pay to the City the liquidated damages amounts specified in Exhibit “A-1” attached to this Agreement. The City may withhold from any monies payable on account of services performed by the Contractor any accrued liquidated damages.” II. A new Section 2.6 shall be added to the Agreement as set forth below:
“2.6 Shared Maintenance Facility.

Before execution of this Agreement, Contractor shall disclose in writing whether the maintenance facility supporting the services is used, or is expected to be used, for any contract, client, or service other than the services provided to the City. Contractor shall also notify the City in writing within thirty (30) calendar days if, during the Term, Contractor uses the maintenance facility for any additional contract, client, or service. Any shared use of the maintenance facility shall not reduce Contractor’s service, maintenance, staffing, response time, vehicle availability, or other performance obligations under this Agreement. Any adjustment to the City’s allocated share of maintenance facility rent shall be made as provided in Exhibit “C”.”
Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 C-1
EXHIBIT “C”

SCHEDULE OF COMPENSATION
I. Contractor shall perform the services on a time and materials basis as set forth below:
a. It is expressly agreed and understood that the total amount to be paid by the City under this Agreement for the initial five-year Term shall not exceed Eight Million Seven Hundred Fifty On Thousand Three Hundred and Thirty Dollars ($8,751,330) for the services set forth herein. Each invoice from Contractor shall be submitted to and approved by the Contract Officer.
b. The Estimated Annual Revenue Service Hours listed in this Exhibit “C” are estimates for budgeting and planning purposes only. The City is not obligated to purchase, authorize, or pay for any minimum number or maximum number of Revenue Service Hours.

Contractor shall be compensated only for Revenue Service Hours authorized by the City and actually performed by Contractor, at the applicable Cost Per Revenue Hour, subject to the applicable annual budget and Contract Sum.

Year 1
FY
2027
Year 2
FY
2028
Year 3
FY
2029
Year 4
FY
2030
Year 5
FY
2031
*Year 6&7
FY
2033
*Year 8&9
FY
2035
Estimated
Annual
Revenue
Service Hours
21,000 21,000 21,000 21,000 21,000 21,000 21,000
Annual Budget $1,609,650 $1,667,190 $1,732,290 $1,833,720 $1,908,480 $2,003,820 $2,103,990 Cost Per
Revenue Hour $76.65 $79.39 $82.49 $87.32 $90.88 $95.42 $100.19 *Option / Extension years are not included in the initial Contract Sum unless and until exercised in writing by the City and subject to approval by the City Council.

II. Within the budgeted amounts for each Task, and with the approval of the Contract Officer, funds may be shifted from one Task subbudget to another so long as the Contract Sum is not exceeded per Section 2.1, unless Additional Services are approved per Section 1.9.

III. The City will compensate Contractor for the services performed upon submission of a valid invoice. Each invoice is to include:

A. Line items for Revenue Service Hours by service type, including applicable date range, number of hours, and applicable Cost Per Revenue Hour.

B. Line items for all materials and equipment properly charged to the services.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 C-2
C. Line items for all other approved reimbursable expenses claimed, with supporting documentation.

D. Line items for all approved subcontractor labor, supplies, equipment, materials, and travel properly charged to the services.

IV. The total compensation for the servicesshall not exceed the Contract Sum as provided in Section 2.1 of this Agreement.

V. The Contractor’s billing rates for all personnel are attached as Exhibit “C-1”.

VI. To the extent the Cost Per Revenue Hour includes an annual allocation of for maintenance facility rental payments, Contractor shall not allocate to the City more than the City’s proportionate share of that rent. If the maintenance facility is used for any contract, client, or service other than the services provided to the City, whether before or after execution of this Agreement, the City’s allocated share of the maintenance facility rent shall be reduced, as applicable, based on the City’s proportionate use of the facility pursuant to the services provided by Contractor herein.

Unless the Contract Officer approves another reasonable allocation method, proportionate use shall be calculated based on the number of City revenue vehicles regularly maintained or serviced at the facility compared to the total number of revenue vehicles regularly maintained or serviced at the facility. Any reduction shall be applied as a credit against amounts otherwise due to Contractor. Contractor shall provide reasonable supporting documentation upon request by the City. No adjustment under this section shall increase the Contract Sum or the City’s payment obligations unless approved in accordance with the Agreement.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 C-3
EXHIBIT “C-1”
Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 C-4
Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B 01240.0001 2161462.1 6/30/2026 D-1
EXHIBIT “D”

SCHEDULE OF PERFORMANCE
I. Contractor shall perform all services timely in accordance with the following schedule:

Description Days to Perform Deadline Date
A. Service Start up On date specified
by the City
July 1, 2026
B. Monthly
Operation
Report
Monthly with
invoice
First report due
August 2026
C. Quarterly
Report
Quarterly First report due
October 2026
D. Annual Report Annually, within
60 days of fiscal
year end
First report due
August 2027
II. Contractor shall deliver the following tangible work products to the City by the following dates.

A. Service start-up reporting by July 1, 2026.

B. Monthly, Quarterly, and Annual Reporting as required by the City.

C. Service Modification Analyses as requested by the City.

D. Incident reports within 2-24 hours per Agreement requirements, and as requested by the Contract Officer.

E. Any additional deliverables, reports, records, plans, analyses, or documentation required by Exhibit “A-1” or requested by the Contract Officer in connection with the services.

III. The Contract Officer may approve extensions for performance of the services in accordance with Section 3.2.

Docusign Envelope ID: 4920C7F4-451B-8760-8066-D8594C894B4B City of Glendora
Operations and
Maintenance of Glendora
Dial-A-Ride and Public
Transit Shuttle Services
Presented by:

Transportation Concepts
April 16, 2026
Project Understanding and Approach
949.753.7525 | transportation-concepts.com | 2
Table of Contents
Firm Overview ................................................................................................................................................................5 Project Understanding and Approach.................................................................................................................................6 Local Presence and Operations ......................................................................................................................................6 Workforce Training and Development............................................................................................................................6 Recruit and Hire..........................................................................................................................................................7 Hiring & Selection Methodology.................................................................................................................................7 Final Selection & Onboarding .....................................................................................................................................8 Electric Vehicle (EV) Fleet Integration and Management...............................................................................................8 Technology and Data-Driven Operations........................................................................................................................8 Technology Focus: BREEZE..........................................................................................................................................8 Key Personnel .................................................................................................................................................................9 Scope and Services ...........................................................................................................................................................12 Service Operations & Schedule ....................................................................................................................................13 Route Management & Community Destinations......................................................................................................13 Vehicles & ADA Accessibility.....................................................................................................................................13 Dispatch, Supervision & On-Time Performance ...........................................................................................................14 Maintenance, Safety & Road Call Response.................................................................................................................14 Daily Inspections.......................................................................................................................................................14 Preventative Maintenance........................................................................................................................................14 Vehicle Repairs..........................................................................................................................................................15 Cleaning ....................................................................................................................................................................15 Drivers & Customer Service..........................................................................................................................................16 Comprehensive Training ...........................................................................................................................................16 TC Minimum Training Requirements........................................................................................................................16 Driver Classroom Training.........................................................................................................................................17 Behind the Wheel Training .......................................................................................................................................18 In-Service Training.....................................................................................................................................................18 Ongoing Training.......................................................................................................................................................19 Safety............................................................................................................................................................................19 Target Zero Safety Initiative ......................................................................................................................................20 Local Safety Implementation & Training...................................................................................................................20 Monitoring, Oversight & Compliance.......................................................................................................................21 Continuous Improvement & Accountability .............................................................................................................21 Deliverables to the City.................................................................................................................................................21 Project Understanding and Approach
949.753.7525 | transportation-concepts.com | 3
Schedule, Review Periods, and Deliverable Dates........................................................................................................22 Schedule ...........................................................................................................................................................................22 Fee Proposal .....................................................................................................................................................................23 Required Attachments......................................................................................................................................................25 As noted on page 42 of the RFP, the page count of this proposal including transmittal/offer letter but excluding Index/Table of Contents for Proposal Listing, tables, charts, resumes of key people and graphic exhibits is 19.

Project Understanding and Approach
949.753.7525 | transportation-concepts.com | 4
April 16, 2026
City of Glendora
Community Services Department
116 E. Foothill Boulevard
Glendora, CA 91741
RE: Proposal for Operation and Maintenance of Dial-A-Ride and Public Transit Shuttle Services Dear Evaluation Committee:

As the long-standing incumbent provider of the City of Glendora’s Dial-A-Ride and Public Transit Shuttle Services, Transportation Concepts (TC), a division of Parking Concepts, Inc., is pleased to submit our proposal to continue serving the Glendora community. Over the course of our service to the City, TC has developed a strong operational understanding of Glendora’s service environment, rider needs, and community expectations, while remaining adaptable to evolving priorities.

Christopher Lamp will serve as Project Manager and primary point of contact, bringing over 19 years of public transit experience, including 15+ years in leadership roles. He currently oversees Glendora operations, including service delivery, compliance, scheduling, and coordination with City staff, providing strong continuity and proven local expertise.

To support the City’s electric vehicle program, TC will partner with Fleet Maintenance Consulting, Inc., led by Frank Dopp, a 40+ year transit maintenance expert specializing in alternative fuel and battery electric fleets. His firm provides high-voltage training, OSHA-compliant safety programs, and EV-specific maintenance guidance, ensuring safe, compliant, and efficient operation of the City’s fleet.

TC’s internal team will continue to manage all daily operations, maintenance coordination, customer service, and reporting, delivering a seamless and integrated service model. As the incumbent provider, TC is fully staffed and operationally ready to begin services immediately upon award, ensuring uninterrupted service and a smooth continuation of operations.

As part of this proposal, TC would like to provide context regarding the updated pricing structure. While the proposed cost reflects an increase from prior rates, it is driven by several key factors aligned with the City’s current direction and service needs. These include the establishment of a more localized maintenance facility to support the transition toward a zero-emission (ZEB) fleet, a necessary $4 per hour wage increase to remain competitive and retain qualified drivers, and an adjustment in annual service hours from approximately 14,500 to 21,000 to reflect the Short-Range Transit Plan. Additionally, insurance costs have increased significantly since the previous contract. Together, these factors ensure that the proposed pricing supports a sustainable, reliable, and high-quality service model moving forward.

TC remains committed to delivering safe, reliable, and customer-focused transportation services while supporting the City’s goals for operational excellence and sustainable fleet management. We appreciate the opportunity to continue serving the Glendora community and look forward to building on our established partnership.

Sincerely,
Brett Baum
Vice President
Transportation Concepts / Parking Concepts, Inc.

David L. Mueller
President
Parking Concepts, Inc.

Project Understanding and Approach
949.753.7525 | transportation-concepts.com | 5
Firm Overview
Transportation Concepts (TC), the public transportation division of Parking Concepts, a California Corporation, was founded in 1974.

Our corporate office is in Irvine, California, and we currently employ close to 1,300 people. Gill Barnett, CEO and owner of Parking Concepts, founded the company to provide an enhanced level of customer service to an industry that had been sorely lacking in such a crucial arena of the customer’s journey. Today, Parking Concepts is one of the most successful and respected parking facility operators in the United States.

In 1982, Parking Concepts was awarded a shuttle bus contract at the Ontario International Airport, spurring the creation of TC. Over the last 43 years, TC has successfully operated a large number of fixedroute / shuttle service contracts similar to the City’s services.

Although Transportation Concepts operates as a dba under Parking Concepts, the provision of effective transportation operations is at the core of what we do. Our primary objective with our clients and potential clients, such as the City of Glendora, is to transport passengers safely and efficiently, creating a positive image for the City as well as our organization simultaneously.

Our scope of services includes:
• Safety: Employee, ridership, maintenance shop,
environmental, accident/incident prevention and response. • Customer Service: Passenger relations, disability awareness, on-time performance, and courtesy.
• Employee Development: Recruitment, screening, hiring, training, and supervision.
• Maintenance: Preventive, body work, warranty, parts
inventory, vehicle appearance, heating/air conditioning, audit/inspection, and technician training.
• Vehicle Operation: Employee check in, vehicle inspection, dispatch/vehicle communications, on time performance,
route supervision, fare collection and extensive training.

TC has had excellent performance records with the contracts we operate. We have consistently surpassed contractual on-time performance standards, maintained an excellent safety record, and have an industry reputation for getting the job done as promised, and will maintain this standard for our work with the City of Glendora.

Ontario Airport Shuttle Service
City of Redondo Beach Fixed Routes
Palo Verde Transit Shuttle
City of Glendora Dial-A-Ride
Beach Cities Transit Dial-A-Ride
Lake County Dial-A-Ride
Project Understanding and Approach
949.753.7525 | transportation-concepts.com | 6
Project Understanding and Approach
Local Presence and Operations
Transportation Concepts (TC) understands that the City values a collaborative partnership. This includes:
• Clear communication and transparency
• Responsiveness to feedback and changing priorities
• Proactive identification of service improvements
In addition to operational coordination, TC actively supports community outreach and rider engagement efforts that strengthen awareness and increase utilization of City services. Throughout our partnership, we have assisted with a variety of senior-focused outreach initiatives, including Dial-A-Ride sign-up events and rider education workshops to help new passengers confidently access services. We have also supported broader community efforts, including coordination with City staff and Police Department personnel on homeless outreach by providing transportation and relocation assistance when appropriate.

Our team regularly partners with the City on key annual events and programs, including the Holiday Christmas Light Tour for staff and seniors, the Christmas Stuff-A-Bus campaign, Recreation staff City tours, Earth Day tours, and new rider workshops. We have also hosted targeted outreach events, such as workshops at the La Fetra Center and participation in the City’s Health and Wellness Fair, to promote available services and expand community engagement. These combined efforts have contributed to increased ridership, improved accessibility, and stronger community awareness of transit services.

With an existing operational presence and institutional knowledge, TC is well positioned to continue delivering high-quality service while supporting the City’s goals.

TC understands that the City’s primary objective is to provide safe, reliable, and customer-focused transit services while continuing to evolve operations to reflect modern standards, sustainability goals, and community expectations.

As the current service provider, TC has developed a strong operational foundation and a thorough understanding of the service environment, while recognizing that priorities continue to evolve, particularly in workforce development and fleet electrification.

At its core, the project requires consistent, on-time service supported by well-trained personnel and properly maintained vehicles. The City’s expectations emphasize safety, responsiveness, accountability, and community engagement, all of which are directly tied to effective training programs, strong operational oversight, and ongoing outreach that connects residents to the services available to them.

Workforce Training and Development
TC understands that a highly trained workforce is critical to meeting the City’s service standards. The City’s needs include:
• Operators and staff who are proficient in both traditional transit operations and evolving technologies • Ongoing training in safety, customer service, ADA compliance, and emergency response • Specialized training to support new equipment and operational procedures TC’s approach includes structured initial and refresher training programs, hands-on instruction, and continuous performance monitoring. This ensures staff are prepared not only to meet baseline requirements, but to adapt to changes in service delivery, technology, and community needs.

Transportation Concepts, as the incumbent provider of Glendora’s transportation services, will continue delivering a comprehensive, turnkey Shuttle program that is safe, reliable, customer-focused, and fully compliant with all ADA and City requirements. Our approach is founded on more than 40 years of transit experience and strengthened by our firsthand operational knowledge of Glendora’s routes, ridership needs, and performance expectations.

Project Understanding and Approach
949.753.7525 | transportation-concepts.com | 7
As demonstrated through years of performance, Transportation Concepts brings:
• Decades of specialized public transit experience, including fixed-route and demand-response operations throughout Orange County.
• A proven management structure, led by a hands-on Project Manager supported by strong corporate oversight in safety, training, and maintenance.
• Documented success meeting performance standards, including on-time performance, safety benchmarks, and exceptional customer service—validated through ongoing City feedback. • Direct familiarity with Glendora’s service environment, including Le Fetra Center Events ridership patterns, stop locations, and schedule requirements.

Recruit and Hire
Transportation Concepts recognizes that the success of the Glendora Transportation Program depends on recruiting individuals who demonstrate professionalism, safety awareness, and a strong customer-service mindset. Our recruitment strategy is designed to attract qualified candidates while supporting workforce stability and continuity of service, and include a combination of local outreach and professional recruiting resources. TC actively advertises positions through its website, local media outlets, community employment centers, and partnerships with external recruitment firms. Emphasis is placed on identifying candidates who reside locally and understand the community served. To remain competitive in the current labor market and support retention, Transportation Concepts is proposing a $4.00 wage increase effective July 1, 2026. This strategy has strengthened retention and expanded the candidate pool, including the return of experienced operators.

Hiring & Selection Methodology
Transportation Concepts utilizes a structured, seven-step hiring and screening process to ensure all employees meet the City of Glendora’s expectations for safety, reliability, and passenger service.

1. Application & Job
Description: Applicants
complete an online
employment
application and receive
a detailed job
description outlining
duties, performance
expectations, and
customer service
responsibilities.

2. Application Review:

Applications are
reviewed for
employment history,
driving experience,
accident history, and
workplace injury
disclosures.

3. Motor Vehicle
Record Review: All
candidates must
submit an original,
current DMV Motor
Vehicle Record
covering the prior five
years. Applicants who
fail to meet driving
standards are not
advanced.

4. Interview Process:

Interviews are
conducted by trained
staff using
standardized questions
designed to evaluate
communication skills,
customer service
orientation, and
attitude toward
passenger assistance.

5. Reference & Prior
Employer Checks:

Candidates provide
authorization to
contact prior
employers. References
are verified in
accordance with 49
CFR Part 40, including
drug and alcohol
history, and all findings
are documented.

6. Background
Investigation: All
employees must pass
criminal background
checks, and E-Verify.

Minimum standards
include five years
driving experience, no
felony convictions,
acceptable accident
and violation history,
and no DUI/DWI within
15 years.

7. Physical & Drug
Screening: Final
candidates must pass a
DOT-compliant
physical examination
and drug screening
prior to hire. Ongoing
testing includes preemployment, random,
post-accident, and
return-to-duty testing
in accordance with FTA
and DOT requirements.

Project Understanding and Approach
949.753.7525 | transportation-concepts.com | 8
Final Selection & Onboarding
Employment offers are extended only after candidates meet all licensing, credentialing, safety, and customer service criteria. All employees receive and acknowledge the Transportation Concepts Employee Handbook, which outlines expectations, policies, and safety responsibilities. The handbook is regularly updated to ensure compliance with state and federal regulations. Through this recruitment and hiring methodology, Transportation Concepts ensures Glendora personnel are qualified, safety-focused, and committed to providing respectful, reliable service to the City’s residents.

Electric Vehicle (EV) Fleet Integration and Management
The City’s deployment of five (5) fully electric vehicles represents a significant advancement in sustainability and operational modernization. TC recognizes that managing an electric fleet introduces unique operational and maintenance considerations, including:
• Charging infrastructure coordination and daily management • Range planning/route optimization to align with vehicle capabilities • Electric drivetrains and battery systems preventative maintenance • Staff training for operators and maintenance personnel on EV-specific procedures and safety protocols To support this transition, TC partners with Fleet Maintenance Consulting (FMC), led by zero-emission fleet expert Frank Dopp, to provide specialized guidance and technical expertise. This partnership enhances our ability to implement best practices in high-voltage safety, maintenance program development, and technician training, while ensuring compliance with industry standards such as NFPA 70E.

TC understands that successful EV program implementation requires seamless integration into daily operations without impacting service reliability. By combining our operational experience with FMC’s technical expertise, we ensure that Glendora’s electric fleet is efficiently deployed, properly maintained, and consistently ready to meet service demands while advancing the City’s sustainability goals.

Technology and Data-Driven Operations
The City’s needs also include leveraging technology for scheduling, dispatch, reporting, and performance monitoring.

TC will continue utilizing established systems while identifying opportunities to enhance data visibility, improve efficiency, and support informed decision-making.

Technology Focus: BREEZE
Driver
Workflow
• Tablet-based interface
replaces handwritten
manifests
• One-touch entry for
boardings, rider category,
mobility type, and
wheelchair securements
• Automatic time stamps
and GPS-based location
capture
• Simplified workflow
allowing drivers to focus
on safe operation and
passenger assistance
Ridership Capture and
Reporting
• Real-time digital ridership
data collection
• Automated support for
NTD and OCTA reporting
requirements
• Reduced manual data
entry and reconciliation
• Improved accuracy and
audit readiness
Management and City
Oversight
• Secure web-based
dashboard accessible to
authorized City staff
• Real-time and historical
reporting on ridership,
service reliability, and
stop-level activity
• Visibility into ADA
indicators, peak demand
periods, and operational
exceptions
• Tools to support datadriven route and
schedule adjustments
Optional Enhancements
• Online trip reservation
requests to supplement
phone-based scheduling
• Future integration with
City rider registration
systems
• Contactless fare and
payment capability if
implemented in the
future
• Scalable architecture
allowing phased
deployment without
service disruption
BREEZE Platform Features
Project Understanding and Approach
949.753.7525 | transportation-concepts.com | 9
Transportation Concepts proposes deploying BREEZE, PCI’s passenger management, reporting, and operations platform to further enhance service delivery and program oversight. BREEZE modernizes shuttle operations by replacing handwritten passenger logs with a streamlined, tablet-based digital workflow that captures ridership activity, time stamps, ADA indicators, and operational data in real time using the existing Glendora fleet’s onboard tablets. This transition improves data accuracy, reduces administrative burden, strengthens compliance with NTD and OCTA reporting requirements, and allows drivers to spend more time focused on passenger care and customer service.

BREEZE includes a secure, web-based
dashboard (similar to the one shown to
the right) that consolidates ridership,
operational, and performance data into
a single reporting environment. City staff
and program management gain realtime and historical visibility into ridership trends, service reliability, stoplevel activity, ADA-related metrics, and operational exceptions. These tools
support proactive decision-making,
enable data-informed adjustments to
routes and schedules, and enhance
overall transparency. The platform also offers optional enhancements such as online trip reservations, future rider eligibility integration, and contactless payment capability. These features can be implemented at the City’s discretion without disrupting existing operations, while traditional phone-based reservations can continue to ensure accessibility for all riders.

Because Transportation Concepts is the incumbent operator and the Glendora fleet is already tablet-equipped, deployment of BREEZE is straightforward and low risk. Implementation includes system configuration, customization to City reporting requirements, driver training, parallel testing, and full rollout upon City approval. No new hardware investment is required, and ongoing system support and maintenance will be provided by Transportation Concepts and PCI.

Together, Transportation Concepts’ proven operational performance, and the BREEZE platform provide the City of Glendora with enhanced functionality, improved oversight, and a scalable technology foundation while preserving the personalized, high-touch service experience riders expect.

Key Personnel
Transportation Concepts (TC) has assembled a highly qualified and experienced project team with the expertise necessary to successfully deliver the services outlined in this RFP. Our team structure reflects a balance of executive oversight, local operational leadership, and specialized support in safety, maintenance, training, and administration.

Each key team member brings direct experience in providing services of similar scope and complexity, including public transit operations, fleet management, customer service delivery, and regulatory compliance. Their roles and responsibilities have been clearly defined to ensure accountability, efficient decision-making, and consistent service delivery aligned with the City’s expectations.

As the current service provider, several members of the proposed team have direct, hands-on experience with the City’s operations, systems, and service environment. This continuity supports a seamless operational approach while also providing the flexibility to incorporate new ideas and respond to evolving priorities. At the same time, TC’s broader corporate support structure ensures that additional resources and subject matter expertise are readily available as needed.

Detailed qualifications, including job titles, responsibilities, relevant experience, certifications, and resumes for each key team member, are provided in the following section.

Project Understanding and Approach
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Gill Barnett - CEO & Founder
Parking
Experience 65+ Years
Airport
Experience
• Los Angeles International
• Ontario International
• Long Beach Municipal
• San Jose International
• Fresno Yosemite International
• Palm Springs International
• Phoenix Sky Harbor International
• Cleveland Hopkins
Gill has been the face of Southern California professional parking for six decades. His career started at Ampco Parking (now known as ABM Parking Services) in the 1960s at LAX as part of the management team that inaugurated LAX’s new central terminal complex, and he soon launched a parking division for a major publicly held corporation. Gill was instrumental in the development of 240 parking facilities, spanning twelve states. In 1974, he founded Parking Concepts, Inc. to establish a local parking management firm based on state-of-the-art technology and energetic management. Gill is a bona fide expert when it comes to airport parking and transportation operations. His hands-on style of management has continued to foster excellence in senior management and staff who support and enable the “get-it-done, do-it-now” approach to facility management.

David Mueller – President
Parking
Experience 24+ Years
Airport
Experience • Ontario International
• Dallas Love Field
• John Wayne
• Phoenix Sky Harbor International
• Portland International
• Tucson International
• Fresno Yosemite International
• Van Nuys
• Palm Springs International
• Burbank
• San Diego International
David joined Parking Concepts in 2006 and is responsible for all Parking Concepts’ field operations, business development initiatives, and administrative functions. His executive experience includes many years in the car rental industry, both in the US and abroad, and a San Diego-based national parking management organization. He is considered an expert at improving customer experience, operational efficiency, and maximizing financial returns for clients. Dave’s senior management experience includes accounting, finance, operations, administration, business development, consulting services, and mentoring many highly successful leaders across the car rental and parking industries Project Understanding and Approach
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Brett Baum – Vice President
Transportation Experience 26+ Years
Transit and Transportation
Contracts:
• City of Redondo Beach
• Metro’s contracted bus services – North Region
• City of La Habra
• Multiple Los Angeles County/Orange County contracts
Brett Baum joined PCI in 1999 as a Project Manager and brings over 26 years of transportation management expertise.

He oversees operations, compliance, and customer service with a focus on safety and regulatory standards. His earlier leadership roles spanned large-scale fixed-route and commuter operations. He holds an Advanced Logistics Management degree and a Transit Management Certificate.

Brian Connell – Director of Operations
Transportation Experience 30+ Years
Transit and Transportation
Contracts:
• City of Glendora
• Claremont College
• Omnitrans
• Riverside Transit Agency
Brian Connell will serve as Director of Operations, providing executive oversight and strategic leadership for the transit program. He brings over 20 years of transit management experience and nearly 30 years in the transportation industry, including more than two decades with Transportation Concepts. Brian has extensive experience overseeing shuttle and demand-response services, with a strong focus on performance, safety, and customer service. He is well versed in all aspects of operations, including service planning, compliance, reporting, and workforce management. Known for his hands-on leadership style, he maintains regular field presence, supports staff development, and ensures service standards are consistently met. Brian will serve as a key resource to the City, providing responsive communication and experienced operational guidance.

Christopher Lamp – Project Manager
Transportation Experience 16+ Years
Transit and Transportation
Contracts:
• City of Redondo Beach
• Metro’s contracted bus services – North Region
• City of La Habra
• Multiple Los Angeles County/Orange County contracts
Christopher Lamp brings more than 16 years of public transit experience, including leadership roles in municipal transit operations and contract services. He also has prior experience with Los Angeles METRO as a contract services supervisor, providing him with a strong understanding of both client and contractor perspectives. As Project Manager, Christopher will be fully dedicated to the City of Glendora, overseeing daily service performance, ensuring contractual compliance, and supporting site staff to maintain high service standards. He will work closely with City staff to monitor key performance indicators, deliver accurate reporting, and drive continuous improvement, ensuring reliable and customerfocused transit service.

Scope and Services
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Frank Dopp – Founder/Owner – Fleet Maintenance Consulting, ZEB Support Transportation Experience 33+ Years
Fleet Maintenance Consulting (FMC) will support the City of Glendora in advancing zero-emission fleet initiatives, providing specialized expertise in Zero Emission Bus (ZEB) implementation. Led by founder Frank Dopp, FMC brings extensive transit maintenance experience, including prior service as Vice President of Maintenance for Transportation Concepts. FMC will assist with BEB and FCEB implementation planning, facility assessments and upgrades, vehicle procurement and specifications, technical support, and maintenance staff training. This established partnership ensures a practical, well-informed approach to supporting Glendora’s transition to a modern, sustainable fleet.

Frank Dopp is the founder and owner of Fleet Maintenance Consulting, Inc. and brings extensive experience in fleet maintenance, safety, and zero-emission vehicle implementation. He specializes in supporting organizations with battery electric fleet transitions, including developing high-voltage safety solutions and OSHA-compliant electrical safety programs aligned with NFPA 70E standards. Frank also provides expertise in maintenance program development, fleet inspections, CMMS implementation, and technician training. His background includes executive-level transit maintenance leadership, offering a practical and safety-focused approach to modern fleet operations.

Scope and Services
As the current service provider, Transportation Concepts (TC) brings a comprehensive understanding of the City’s operational environment, service expectations, and community needs. Our approach reflects both proven practices currently in place and enhancements that support continued service excellence.

TC will continue to perform all tasks necessary to ensure safe, reliable, and efficient operation of the services, including:
• Program Management & Administration
 Provide full contract management, including staffing oversight, scheduling, and coordination with City representatives
 Maintain consistent communication with City staff, with an emphasis on transparency and responsiveness
 Manage all administrative functions including payroll, compliance, human resources, and reporting • Operations Management
 Oversee daily service delivery including dispatch, routing, and real-time service adjustments  Utilize established scheduling and dispatch systems currently in use to maintain continuity while identifying opportunities for optimization
 Monitor key performance indicators such as on-time performance, service reliability, and productivity through active field supervision
 Provide experienced dispatch and supervisory personnel familiar with the service area and rider base • Customer Service & Community Engagement
 Continue established processes for responding to customer comments and complaints within 24 hours
 Track and document all feedback, ensuring resolution and continuous improvement  Maintain a customer-first culture that emphasizes courteous, responsive, and accessible service • Safety, Training, and Compliance
 Maintain existing safety programs, including accident prevention, reporting, and corrective action procedures
 Provide ongoing employee training aligned with regulatory requirements and industry best practices  Ensure compliance with all applicable federal, state, and local regulations Scope and Services
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• Fleet Maintenance & Asset Management
 Continue proven preventive maintenance and inspection programs aligned with OEM and regulatory standards
 Maintain detailed maintenance records and ensure fleet readiness and reliability  Coordinate closely with maintenance providers and City staff to ensure quality control and costeffective service delivery  Perform daily vehicle inspections and respond rapidly to maintenance or service issues • Data Management & Reporting
 Continue established data collection and reporting processes for ridership, performance metrics, and revenue tracking
 Utilize existing technology platforms to ensure accuracy, efficiency, and accessibility of operational data
 Provide reliable, audit-ready documentation to support City oversight These tasks are supported by long-standing operational programs, including safety, customer service, employee development, and maintenance, that have been successfully implemented and refined over the duration of TC’s service to the City.

The following sections detail how we will continue partnering with the City of Glendora to deliver exceptional customer service while providing Operations and Maintenance of Glendora Dial-A-Ride and Public Transit Shuttle Services.

Service Operations & Schedule
Transportation Concepts has continuously operated Glendora’s shuttle service in accordance with City-defined routes, schedules, and service hours for over 15 years. Our operational approach emphasizes consistent weekday service, predictable headways, and reliable performance. As the incumbent operator, TC carefully manages service hours to remain within City budget parameters while maintaining high service levels and responsiveness to community needs.

Operations are supported by a dedicated local team, including one full-time and one part-time dispatcher, along with a mix of full-time and part-time drivers to ensure adequate coverage and flexibility. Maintenance services are performed by a full-time maintenance supervisor and a technician, operating out of our proposed maintenance facility located at 864 Edna Place in Covina, which provides convenient access to support daily service needs.

Route Management & Community Destinations
TC has direct experience designing, implementing, and refining the shuttle route within Glendora. At service startup, we worked collaboratively with the City to establish routes, timepoints, and operational parameters tailored to the route travel needs. Our familiarity with key community destinations allows us to anticipate ridership demand and adjust service efficiently when City-directed route changes occur.

Vehicles & ADA Accessibility
Transportation Concepts provides turnkey shuttle service using wheelchair-accessible vehicles that meet all ADA, CHP, and City of Glendora standards. We are responsible for vehicle readiness, fueling, cleaning, inspections, and preventive maintenance. Vehicles are maintained in a safe, clean, and professional condition, reinforcing the City’s image and ensuring passenger comfort. All ADA equipment, including lifts and securement systems, is inspected daily and maintained in full compliance before vehicles are placed into service.

Scope and Services
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Dispatch, Supervision & On-Time Performance
Transportation Concepts provides dispatch coverage during all service hours and maintains active supervision of the shuttle operations.

Dispatchers coordinate daily pull-outs, monitor service adherence, and communicate real-time updates to drivers. To operate this service effectively, Transportation Concepts will continue to provide Dispatch coverage during all hours of operation with one Dispatcher. Our Project Manager will provide back up as necessary. This allows coverage during all operating hours of the City of Glendora operation.

Maintenance, Safety & Road Call Response
TC’s preventive maintenance program exceeds regulatory requirements and is designed to minimize service interruptions. Our goal is to provide safe, clean, and well-maintained vehicles for our drivers and passengers. Our main objectives in the maintenance department are to:
• Perform quality service inspections meeting both OEM and Client expectations. • Proactively address proper part replacement through identifying the life expectancy of parts and incorporating replacement schedules as part of the PM process.
• Ensure vehicles are clean and cosmetically appropriate. • Stock a proper level of inventory to reduce vehicle downtime. • Ensure quality parts are being utilized.
• Ensure vehicles are safe and in compliance with state and local regulations.
• Track and keep accurate records.
• Keep road calls to a minimum.

Transportation Concepts’ maintenance program is structured to ensure fleet safety, reliability, and regulatory compliance through five integrated components: daily inspections, preventive maintenance, vehicle repairs, cleaning, and maintenance recordkeeping. This disciplined approach minimizes service disruptions, extends vehicle life, and ensures a consistently safe and professional fleet.

Daily Inspections
All vehicles undergo documented pre-trip and post-trip inspections each service day using a Daily Bus Report. Any identified defects are immediately reviewed by dispatch and maintenance staff, with vehicles either repaired prior to service or replaced to prevent delays. This process ensures mechanical issues are addressed before impacting service or passenger safety.

Preventative Maintenance
TC conducts preventive maintenance inspections at mileage-based intervals in accordance with OEM, City, CHP, ADA, and contractual requirements.

Inspections include:
• Drive on Inspection – Check specific gauges, warning lights, indicators, driver area specific items, switches, windshield etc.
• Interior Inspection- Inspect floors, seats, windows, emergency window operation, lights, heat, vent, and A/C operation, stanchions, safety equipment, registration, and other required items.

Scope and Services
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• Exterior Inspection- Inspect exterior body condition, tires, windows, lights, bumpers, rims, lift, interlock, and other applicable items.
• Chassis Inspection- Inspect undercarriage, suspension, brakes, and look for leaks and perform various filter and fluid changes per specific PM type.
• Test Drive- Check for proper shift points, engine performance, braking, etc.

Any defects noted during the process will be reviewed and safety items will be repaired before being placed back into service. Preventive maintenance activities are tracked electronically, allowing TC to identify trends, schedule component replacements proactively, and reduce road calls.

Vehicle Repairs
All repairs are completed to industry standards using OEM-approved parts and fully documented through work orders.

Wheelchair lifts, ramps, securement systems, and ADA equipment are inspected and serviced regularly and must be fully operational prior to revenue service. Vehicles with safety-related deficiencies are removed from service until corrected. Climate control systems, electrical components, braking systems, and all mechanical elements are maintained year-round to ensure passenger comfort and safety. The following components are inspected:
• Drive compressor belt for proper tension/wear
• Replace return air filter
• Monitor oil level
• Inspect the control thermometer
• Check all the wiring and connections
• Analyze the system for proper operation
• Inspect Blowers for proper operation
• Inspect evaporator and condenser cores, clean if needed • Check site glass for proper refrigerant fill
• Check all lines
In addition, every 24,000 miles, the following will be completed:
• Change filter dryer as specified by manufacturer
• Clean cores
• Torque component mounting bolts
• Inspect the water control valve for proper operation
• Check the condenser and evaporator for proper operation Seats will be maintained in proper operating condition. All tears, cuts, gum, graffiti, and other damage will be repaired in a professional manner. TC will replace seat covers and/or cushion materials that are worn or cannot be professionally repaired, using seat cover materials that are identical in design and color to those materials being replaced.

Cleaning
Transportation Concepts recognizes that vehicle cleanliness is a visible and critical indicator of service quality and rider confidence. All vehicles used in revenue service receive daily interior cleaning, including sweeping or vacuuming floors, wiping down seats, stanchions, dashboards, and high-touch surfaces, and removing debris, spills, and graffiti as needed. This daily attention ensures a safe, comfortable, and sanitary environment for passengers.

Exterior cleaning is performed on a scheduled basis that exceeds minimum RFP requirements, reflecting the coastal operating environment and the importance of maintaining a professional fleet appearance. TC utilizes dedicated utility staff and a long-standing professional washing vendor to ensure consistent exterior washes, including cleaning of windows, wheels, and vehicle exteriors to remove salt air residue, dirt, and buildup. The Project Manager monitors cleaning schedules and quality standards to confirm that each vehicle is maintained in a clean, well-presented condition that reflects positively on the City and enhances the overall passenger experience.

Scope and Services
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Drivers & Customer Service
TC assigns professionally trained, properly licensed drivers with a strong emphasis on customer service, disability awareness, and senior sensitivity. Our operators receive extensive classroom, behind-the-wheel, and route-specific training prior to operating the fixed-route shuttle independently. Drivers are uniformed, courteous, and trained to assist passengers respectfully, reinforcing the stability and trust that Glendora riders rely on. This service philosophy has resulted in consistently positive rider feedback and strong community relationships.

TC fully recognizes that the unique skills and dedication of our team members are our greatest assets and competitive advantages in the industry.. We have a rigorous and ongoing training plan in place for every new and existing member of our team. This plan is tailored to address the specifics of our service areas, vehicle types, and customer requirements, and includes:
• Location-Specific Training: Every TC driver receives training that is uniquely tailored to the routes they will be serving, ensuring an in-depth understanding of all operational aspects. • Vehicle Operation: Given the range of vehicles in our fleet, training incorporates significant differences between fossil fuel and electric vehicles. Our expertise in EV operation is reflected in the curriculum. • Safety and Emergency Preparedness: Our program places special emphasis on safe driving behaviors, defensive operation of the vehicle, and emergency procedures. This focus ensures that our team is always prepared for the unexpected.

After the initial training, the trainer and management will closely monitor the new employee's performance for the first 30 days. Shuttle drivers will receive 6-8 hours of annual training to update skills and learn about policy changes.

Our focus on quality training ensures that PCI's drivers are not just operators, but skilled professionals enhancing customer experience.

Comprehensive Training
Training encompasses new driver training, orientation to the safety policy of the company, and regular, ongoing inservice training for all existing employees. Using the company’s proprietary Driver Training program, which has been developed using the TAPTCO Transit and Paratransit driver training program, along with additional Transit materials from the Transportation Safety Institute (TSI), APTA, and the National Safety Council. The result is a very successful training program.

The key element in our program is training our professional bus operators to demonstrate the skillset for the safety and comfort of their passengers, along with effective technical performance in operating the equipment, safety policy orientation, and regular, ongoing in-service training for all existing employees. Our training program will be overseen by one of our Certified Trainers. They will ensure that all training requirements, including all company policies and procedures, contractual requirements, and those required by regulatory agencies governing transit.

TC Minimum Training Requirements
TC training program exceeds the training standards established by all regulatory agencies. Our drivers are often trained with endorsements exceeding the minimum requirements, which allows more flexibility within our firm’s operations. TC keeps a database of all company drivers together with the expiration of licenses and endorsements, assuring contract and legal compliance.

Scope and Services
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Vehicle Operator Status Classroom BTW In-Service Total Hours No Transit Experience 48 hours 40 hours 40 hours 128 hours Transit Experienced 32 hours 8-40 hours 32 hours 72-104 hours All commercially licensed drivers working for TC must undergo a road test certification following DOT, FMCSA, and TC guidelines. This evaluation allows supervisors and TC trainers to relay vital information about routes, customer service standards, and company policies, including emergency response and specific detours.

During a ride along, a supervisor, trainer, or manager will join the shuttle to assess the driver’s compliance with company policies and their general job performance, including customer interactions and driving skills.

TC supervision/ management will conduct shuttle shadows by discreetly following the driver to verify that they are adhering to safe vehicle operation standards, traffic laws, and company policies.

TC is committed to excellent customer service for all passengers, including those with disabilities. Mandatory ADA training through our member services department is designed to familiarize team members with all relevant laws and regulations and to train them in the use of all necessary equipment for ADA passenger transport.

Driver Classroom Training
We begin our classroom training with 8 hours of company orientation, followed by an additional 40 hours for employees without previous transit training. This is an intense technical training program using the TAPTCO Training System. If the new hire driver is already an experienced transit driver, we will reduce the classroom training time down, depending upon the Trainers assessment of the individual, however a minimum of 24 hours is required for all experienced vehicle operators that we hire.

Classroom Driver Training Topics
Introduction to
Professional Driving
Mirror Adjustments &
Reference Points Special Driving Conditions Active Shooter DVD Federal Regulations Fatigue Management Introduction to ADA & Sensitivity
Local Issues / SOP / Policies
and Procedures
Hazards
Communication
LLLC Defensive Driving / Critical
Points
ADA, Lifts, Ramps &
Securement Employee Handbook
Creating a Drug &
Alcohol-Free
Workplace
Prevent Harassment Professionalism / Customer
Service Reasonable Accommodations
Blood-borne
Pathogens Preventing Driving Distractions Conflict/Aggression Management Title VI Heat Stress
Prevention /
Wellness
Following Distance Accident & Emergency
Procedures
CNG Fuel Tank / Filling
Procedures
Whistleblower Intersections NTI – Warning Signs Lock Out / Tag Out Introduction to the
Bus Railroad Crossings IIPP Fire Extinguisher / Emergency Evacuation Pre-Trip Inspections Pedestrian Awareness Slip, Trips and Falls OSHA Training Air Brake System Preventing Backing Accidents AVL / Paddles / Manifest TSI Transit Training Safety Best Practices Merging, Lane Changing &
Passing The Mark DVD
Scope and Services
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Behind the Wheel Training
Behind-the-Wheel Training also follows the TAPTCO driver training program. Our Behind the Wheel (BTW) driver training covers:
• Introduction to the Bus
• Skills /Maneuvering Standards
• Daily Driving Standards
In-Service Training
In-service training is conducted with one of our certified behind-the-wheel drivers. A new driver without experience will be required to complete 40 hours of operating the bus in service with an experienced evaluator. For those new hire drivers with previous certifications/experience, we require a minimum of 8 hours of in-service training with an experienced BTW evaluator. In Service training focuses on all elements of operating the bus in “real time” conditions.

A qualified BTW Trainer is always onboard while the new employee is operating the bus on the public streets.

Once the new operator progresses to on-the-road training with a qualified driver trainer, meeting the requirements as outlined above. This individual will reinforce the basics of defensive driving and the handling of the specific vehicle they will be operating. Time is also spent as a participant/observer. The following are some of the components of the in-service training program:
• Basic vehicle handling skills, including starting, stopping, turns, and backing • Proper loading and unloading procedures.
• Proper lock-down (equipment) and securing procedures. • Paperwork requirements, APC/ AVL operations, Destination sign operation. • Specific route training.
• Providing passengers with courteous and comfortable transportation. • Proper use of the radios.
• Care and maintenance of the vehicle and equipment, accident procedures, and dress code. • Special driving skills when transporting passengers, in periods of rain and/or unseasonable weather.

Throughout the training program, the qualified operator trainer continually evaluates the performance and personalities of candidates to recognize the individuals who have the best chance to succeed. Not all people are able to deal with the demands of public transit. Our Training program has been extremely useful for screening those individuals not suited for public transit service.

This period may be extended if necessary to meet the individual needs and demonstrate the skills of the new driver.

During this span of time, the operator trainer completes a Driver Evaluation Form on the new driver and meets with the new driver at the end of this training phase to discuss the evaluation. Any deficiencies are noted and must be corrected before the driver is authorized to operate.

Scope and Services
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Ongoing Training
All maintenance personnel receive specific fleet training through manufacturers or by our Maintenance Manager or other qualified outside resources involved in the TC maintenance program. This training will include, at a minimum, the following:
• Monthly review of PM (City and other regulatory compliance) • Contract compliance with safety, maintenance, and cleaning. • Minimum of 48 hours of certified training on specific bus components • Parts inventory and vendors
• Service requirements
Each mechanic receives continual training in all areas of maintenance technology, including a minimum of 12 hours of training annually in each of the following OSHA-required training segments:
• Heat Stress Prevention
• Hazard Communication
• Fire Prevention
• First Aid
• IIPP
• Log Out /Tag Out
• PPE
• Blood Bourne Pathogen
Any maintenance personnel assigned to work on the System buses will have a thorough knowledge of:
• Bus engines, transmissions, electrical, multiplex I/O electrical systems, electronic engine and transmission controls, hydraulic and air systems, engine cooling systems, radiators, passenger heating and cooling (A/C), and related mechanical parts.
• Methods and procedures used in servicing mechanical equipment. • Bus chassis and bodies.
• Tools, precision instruments, equipment, and procedures used in the general repair and maintenance of bus equipment.
• Decimals, fractions, and specifications related to bus mechanics. • Specialized areas such as painting, upholstering, brake relining, air-conditioning, destination signs and wheelchair lifts.

Maintenance personnel shall be able to:
• Inspect bus engines, transmissions, and other related parts. • Diagnose bus engine, transmission, electrical, multiplex I/O electrical, hydraulic, and air system problems and related parts.
• Repair bus engine, transmission, electrical, hydraulic, and air system problems and related parts. • Perform wheelchair/lift/ramp inspections
• Perform annunciator and destination sign inspections
• Inspections on video recording devices
• Document, on City-approved forms, all repairs performed.

Daily pre- and post-trip inspections, scheduled preventive maintenance intervals, and quality assurance reviews ensure fleet reliability. In the event of a vehicle issue, TC deploys a replacement vehicle promptly with a goal of minimizing passenger delay. This disciplined approach has supported consistent CHP inspection success and strong road-call performance.

Safety
Transportation Concepts’ safety program is built on a clear, organization-wide commitment to protecting passengers, employees, and the communities we serve. Safety is not treated as a standalone requirement, but as a guiding principle that informs every aspect of service delivery—from hiring and training to daily operations, maintenance, and supervision. This philosophy aligns directly with the City of Glendora’s expectations for safe, reliable, and compliant transportation services.

Scope and Services
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Our safety policy is founded on five core principles:
• Safety is the highest operational priority
• Safety is a shared responsibility across all roles
• Accidents, incidents, and near misses are
preventable
• Unsafe conditions must be identified and
eliminated proactively
• Safety is a continuous process, not a checklist
Target Zero Safety Initiative
Transportation Concepts operates under a companywide safety framework known as Target Zero, which reflects our goal of eliminating preventable accidents, injuries, and near misses. This initiative is led by executive leadership and reinforced at every operational level, ensuring consistent expectations, accountability, and performance monitoring across all locations.

Since the implementation of Target Zero, TC has achieved measurable improvements in safety performance, including:
• Significant reductions in workplace injuries
• Substantial decreases in claims frequency and severity • Meaningful cost reductions associated with incidents
These outcomes are driven by leadership engagement, disciplined execution of risk-reduction strategies, and structured communication that reinforces safe behaviors and early hazard identification.

Local Safety Implementation & Training
At the operating level, Transportation Concepts maintains a structured safety wellness program designed to support Glendora’s service requirements and rider population. Key elements include:
• Mandatory driver safety meetings are conducted monthly • Regular ride checks and on-street observations by management staff • Ongoing ADA, passenger assistance, and defensive driving training • Quarterly facility and fleet safety inspections
• Immediate communication and review of any incident or near miss, including corrective action and retraining when appropriate
Safety messaging is continuously reinforced through dispatch communications, driver materials, payroll notices, and staff briefings to ensure consistent awareness and engagement.

TC maintains a safety incentive program designed to reinforce safe behaviors and recognize exemplary safety performance. By aligning individual accountability with positive reinforcement, the program encourages employees to consistently follow established safety procedures and make sound operational decisions. This approach supports a strong safety culture focused on accident prevention, injury reduction, and regulatory compliance. A summary of the safety incentive program is provided in the table below.

Achievement Criteria Reward
Employee of the Quarter
Awarded to one driver at the location.

This achievement is based on three months of performance.

If all other criteria are met, the manager must select the winner based on who most exemplifies TC’s safety
philosophy for the period.

No accidents/incidents,
Perfect attendance
In proper uniform
No injuries
No valid complaints
No conduct violations
Select promotional items to be
presented by the Manager at
the monthly safety meeting.
$50 gift card
One Year Safe Driving Award
Awarded to each driver who meets the criteria.

This achievement is based on one year of performance.

No Preventable
accidents/injuries
$100 gift card
One year Safety pin
Five Year Safe Driving Award
Awarded to each driver who meets the criteria over a 5-year period.

No Preventable
accidents/injuries
$500 gift card
Five-year Safety pin
Safety Jacket
Scope and Services
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Monitoring, Oversight & Compliance
Transportation Concepts employs a comprehensive monitoring system to ensure ongoing compliance with City, CHP, ADA, and regulatory standards. Driver motor vehicle records are reviewed regularly through State monitoring programs, while operational performance is evaluated through ride checks, documentation reviews, and supervisory observations.

All accidents, incidents, and near misses are formally investigated with a focus on root cause analysis, retraining, and system-wide communication to prevent recurrence. TC applies the same preventive standard to near misses as it does to reportable incidents, recognizing that early intervention is critical to maintaining a strong safety culture.

Continuous Improvement & Accountability
The effectiveness of Transportation Concepts’ safety program is the result of an integrated approach that combines careful employee screening, comprehensive training, proactive supervision, and consistent performance monitoring.

This structure ensures that safety expectations are clearly understood, regularly reinforced, and continuously improved.

Through this disciplined and transparent approach, Transportation Concepts delivers shuttle services that meet the City of Glendora’s safety objectives while providing riders with confidence, comfort, and peace of mind.

Deliverables to the City
Building on existing reporting practices, TC will continue to provide clear, consistent, and comprehensive deliverables to support City oversight and decision-making. All deliverables will be submitted electronically and in hard copy unless otherwise directed.

Recurring Deliverables
• Daily Reports
 Trip sheets, ridership data, and fare collection summaries  Dispatch logs and operational activity tracking
• Weekly Reports
 Summary of operations, including key issues, service performance, and corrective actions  Incident and safety updates
• Monthly Reports
 Monthly Operating Report including:
 Ridership and productivity metrics
 On-time performance
 Customer feedback and resolution tracking
 Maintenance activities and fleet condition
 Financial reconciliation and fare reporting
 Performance trends and KPI tracking
• Quarterly Reports
 Safety and training compliance updates
 Regulatory reporting as required
• Annual Reports
 Comprehensive service performance review
 Strategic recommendations and service improvement opportunities  Budget and operational insights
In addition to standard reporting, TC will provide a range of supplemental deliverables to support transparency, responsiveness, and ongoing service improvement. This includes immediate notification of any incidents, followed by detailed written reports outlining findings and corrective actions. TC will also maintain and provide comprehensive Schedule
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maintenance and inspection documentation to ensure full visibility into fleet condition and compliance. As the City’s needs evolve, TC will develop and deliver customized reports tailored to specific operational, financial, or performance inquiries. Additionally, when applicable, TC will prepare transition plans or service enhancement strategies to support operational changes, system improvements, or future initiatives.

TC’s reporting framework has been developed in coordination with prior City requirements and continues to evolve to meet current and future needs
Schedule, Review Periods, and Deliverable Dates
TC will maintain a structured and predictable reporting schedule while remaining flexible to align with current City preferences and administrative processes.

Standard Deliverable Schedule
Deliverable Submission Timeline City Review Period
Daily Reports Within 1 business day of service Ongoing / as needed Weekly Reports Within 2 business days following week end 3–5 business days Monthly Reports Within 10 business days after month end 5–10 business days Quarterly Reports Within 10 business days after quarter end 10 business days Annual Report Within 30 days after fiscal year end 10–15 business days Incident Reports Immediate notification; written report within 24 hours As needed Operational data will be entered in a timely manner and made available for City review within approximately three (3) days of service delivery, consistent with current practices. In addition, TC recognizes opportunities to further enhance data transparency and can support expanded real-time visibility through system enhancements should the City desire increased access to live operational information.

TC will maintain an active and collaborative review and coordination process with City staff, including regular check-ins to review performance, discuss service adjustments, and address evolving priorities. Feedback provided by the City will be incorporated into ongoing operations and reflected in future deliverables. Any urgent matters will be communicated immediately, with clear documentation and structured resolution tracking to ensure accountability and timely follow-through.

Schedule
As the current service provider, Transportation Concepts (TC) is uniquely positioned to continue operations without the need for a formal transition period, ensuring uninterrupted service to the community.

For the implementation of the new service beginning June 1, TC will ensure all staffing and operational preparations are completed in advance. Drivers will be hired and fully trained by May 15, followed by route familiarization and field readiness activities completed by May 20. This proactive approach ensures that all personnel are prepared to deliver consistent, reliable service from day one of the new service schedule.

In preparation for the upcoming contract term, TC has secured a new maintenance facility located at 864 Edna Place in Covina, approximately 3.1 miles from the Glendora Transit Center. The lease is scheduled to be finalized by June 4, with the facility fully operational and open by June 15 to support ongoing maintenance needs.

Fee Proposal
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Fee Proposal
Transportation Concepts has included the complete pricing as required on Attachment C – Cost Proposal. The below chart is a detailed breakout of the summarized costs provided on the attachment.

Glendora DAR Program
Five Year Annual Cost Proposal
Transportation Concepts
Year 1 Year 2 Year 3 Year 4 Year 5
Fee Proposal Breakdown
Driver Wages $618,393 $636,993 $656,076 $683,614 $704,147 Other Driver Benefits $90,451 $93,360 $96,321 $114,649 $118,490 Workers Comp. $80,762 $83,191 $85,684 $89,280 $91,962
DMV License $835 $876 $920 $966 $1,014
Vehicle Insurance $62,050 $71,357 $82,060 $94,369 $108,525 License and Registration $380 $380 $380 $380 $380
Maintenance Expense - Parts $15,933 $16,459 $16,953 $17,461 $17,985 Maintenance Operating Supplies $3,564 $3,742 $3,742 $3,929 $4,125 Outside Repairs $3,850 $4,043 $4,245 $4,670 $5,137
Outside Bus Wash $18,089 $18,632 $19,191 $19,767 $20,360 Tires $3,787 $4,166 $4,583 $5,041 $5,545
Staff Wages $73,008 $75,198 $77,454 $79,778 $82,171
Staff OT $10,446 $10,760 $11,082 $11,415 $11,757
Staff Benefits $10,386 $10,905 $11,232 $11,569 $11,917
Staff Workers Comp. $417 $430 $443 $456 $470
Manager Salary $46,000 $47,380 $48,801 $50,265 $51,773
Manager Benefits $20,416 $22,458 $24,703 $27,174 $29,891 Management Workers Comp. $230 $237 $244 $251 $259
Employee Recognition $1,500 $1,500 $1,500 $1,500 $1,500 Phone Communications $4,500 $4,500 $4,800 $4,900 $5,000 Safety Program $1,000 $1,000 $1,000 $1,000 $1,000
Postage $20 $20 $20 $20 $20
Dues & Sub-Business License $2,500 $2,750 $3,025 $3,328 $3,660 Office Supplies $1,600 $1,600 $1,800 $1,900 $1,900
Licences $300 $300 $300 $300 $300
Rent $40,000 $42,000 $44,100 $46,305 $48,620
Electric $6,000 $6,300 $6,615 $6,946 $7,293
Alarm/Expenses $2,400 $3,500 $3,500 $3,500 $3,500
General Liability Insurance $96,340 $99,768 $103,711 $109,773 $114,299 Maintenance Salary $46,353 $47,744 $49,176 $50,651 $52,171 Maintenance Wages $41,000 $42,230 $43,497 $44,802 $46,146 Fee Proposal
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Year 1 Year 2 Year 3 Year 4 Year 5
Maintenance OT $3,000 $3,300 $3,500 $3,800 $4,000
Maintenance Benefits $5,400 $5,400 $5,400 $5,400 $5,400 Maintenance Workers Comp. $5,982 $6,700 $6,700 $7,504 $7,504 Fuel $3,000 $3,150 $3,308 $3,473 $3,647
Building/Shop Maintenance $3,600 $3,600 $3,600 $3,600 $3,600 Operating Supplies $1,600 $1,600 $1,600 $1,600 $1,600
Oil, Greece, Fluids $5,000 $5,500 $6,000 $6,500 $7,000
Uniforms $6,000 $6,000 $6,000 $6,000 $6,000
Depreciation $247 $247 $247 $247 $247
Total Expenses $1,341,340 $1,389,275 $1,443,513 $1,528,083 $1,590,314 Corporate Overhead and Profit $268,268 $277,855 $288,703 $305,617 $318,063

FEE PROPOSAL SUMMARY
Monthly Revenue Hours 1,750 1,750 1,750 1,750 1,750
Annual Revenue Hours 21,000 21,000 21,000 21,000 21,000 Revenue Hourly Rate $76.65 $79.39 $82.49 $87.32 $90.88
Total Annual Costs $1,609,608 $1,667,130 $1,732,216 $1,833,699 $1,908,377 Total Not To Exceed
(Base Years 1-5) $8,751,030
Option Years 6-7
(CPI not to exceed 5%) $2,003,796
Option Years 8-9
(CPI not to exceed 5%) $2,103,986
Base Plus Option Total $12,858,812
Required Attachments
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Required Attachments

City of Glendora Page 47 of 80
QuestCDN# 10108786 – Operations and Maintenance of Glendora Dial-A-Ride and Public Transit Shuttle Services

ATTACHMENT B

TECHNICAL PROPOSAL
Technical Proposal shall include a company overview and project approach as outlined in the RFP.

Please see included proposal.
8,751,030 - Base Bid Years 1-5
$ 2,003,796 - Option Years 6-7
$ 2,103,986 - Option Years 8-9
$12,858,812 - Base Plus Options

CONSIDER AN AGREEMENT WITH PARKING CONCEPTS INC. (D.B.A. TRANSPORTATION

CONCEPTS) FOR OPERATIONS AND MAINTENANCE OF GLENDORA DIAL-A-RIDE AND PUBLIC TRANSIT SHUTTLE SERVICES FOR AN INITIAL TERM ENDING JUNE 30, 2031, IN THE AMOUNT NOT TO EXCEED OF $8,751,330

RECREATION & HUMAN SERVICES

CITY COUNCIL
JULY 14, 2026

KELSEY FAY, SENIOR MANAGEMENT ANALYST
GLENDORA TRANSIT HISTORY & 2026 RFP
• Current contractor has served Glendora for over 15 years • Contract awarded in 2017: Five (5) year base term plus two (2) two-year extension options
• RFP released March 19, 2026; Closed April 16, 2026
• 2 proposals submitted

PROPOSAL EVALUATION
• Proposals submitted from Transportation Concepts and Parking Company of America • Evaluation team: 5 staff (3 Recreation & Human Services, 2 other departments) • Proposals submitted for 21,000 hours per year
• Price comparison
• Transportation Concepts: $8,751,330
• Parking Company of America: $9,077,700
• Interviews held May 12, 2026

OPERATIONAL CONSIDERATIONS
• Contract structured for 21,000 hours per year
• Short Range Transit Plan long term service expansion goals • Phased Service goals
• Ridership driven adjustments: Annual evaluation on ridership trends, community feedback, and operational performance
• School Outreach

CONTRACTOR PERFORMANCE
• Reliable Daily Service
• Communication with City Staff
• Professional drivers and dispatch team
• Consistent safety and ADA compliance
• Well-managed vehicle maintenance
• Responsive data reporting
• Support for special requests

FISCAL IMPACT
• The estimated annual Revenue Service Hours are for budgeting and planning purposes only.
• The City will only be responsible for Revenue Service Hours authorized by the City and actually performed.
• There are sufficient appropriations in the FY 2026–27 Adopted Mid-Cycle Budget totaling $965,256 for this contract for the first year. • As SRTP expansion goals are recommended for implementation City staff will return to City Council to address any potential budget impacts.

RECOMMENDATION
THAT THE CITY COUNCIL:

1. Award an Agreement to Parking Concepts, Inc. (d.b.a Transportation Concepts) for Operations and Maintenance of Glendora Dial-A-Ride and Public Transit Shuttle Services for an initial term ending June 30, 2031, with an option to extend the term for two additional two year periods, in the amount not to exceed of $8,751,330 during the initial term; and

2. Authorize the City Manager or his designee to execute the Agreement including minimal and/or non-substantial changes.