management, staff, developers, contractors, homeowners, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Engineering Intern
TO: Engineering Technician I/II or
Assistant Engineer
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
ENGINEERING TECHNICIAN I
ENGINEERING TECHNICIAN II
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under direct to general supervision, performs entry to journey level sub-professional and technical work in support of engineering programs including survey and drafting work; provides assistance to professional level engineering staff; performs a variety of technical duties relative to assigned area of responsibility; and performs other related duties and responsibilities as assigned.
DISTINGUISHING CHARACTERISTICS
Engineering Technician I: This is the entry level classification in the sub -professional engineering series.
Incumbents in this classification perform routine drafting, office and field engineering work that does not require previous specialized experience. Generally, work is observed and reviewed both during performance and upon completion, and changes in procedures or exceptions to rules are explained in detail as they arise. This class is distinguished from the Engineering Technician II by the performance of the more routine tasks and duties assigned to positions within the series . Incumbents assigned to the Engineering Technician II level are experienced and expected to perform with a higher degree of independence.
Engineering Technician II: This is the journey level in the sub -professional engineering series in which incumbents perform moderately complex technical work requiring increasingly responsible engineering work experience and further formal training. Work assignments involve responsibility for a variety of increasingly complex projects which are broad er in scope and involve multiple considerations. Work assignments involve further independent investigation, study, and resolution. Duties are assigned with general instructions, and judgment is normally required to implement the appropriate procedures.
Discretion is required in the selection of appropriate resources to use in accomplishing assigned work.
Work frequently requires interpretation of policies and guidelines and regularly requires development of recommendations consistent with given directives, policies, and regulations.
Flex Staffing: P ositions in the Engineering Series are flexibly staffed and positions are normally filled by advancement within the series, upon fully performing the duties and responsibilities, demonstrating the knowledge, skills, and abilities, and meeting the requirements for the higher class, as determined by management.
CITY OF JURUPA VALLEY
ENGINEERING TECHNICIAN SERIES
SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision (Engineering Technician I ) or general supervision ( Engineering Technician II ) from the Deputy Director of Public Works Director/Assistant City Engineer, and/or receives functional and technical supervision from the Senior Civil Engineer, as assigned.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Performs a variety of complex technical work in support of engineering programs including survey and drafting work.
2. Provides information to the public, contractors and consultants relative to engineering office business and technical matters; answers the department telephone; provides customer service at the public counter.
3. Coordinates assigned project activities with other City departme nts, outside consultants and developers.
4. Participates in the work of a field survey crew; operates a full range of survey equipment including theodolite, engineering level, transits, electronic measuring devices, and other equipment to measure distances, horizontal angles and elevations.
5. Maintains accurate, orderly and legible field notes of survey work performed including lines, angles, distances, benchmarks and mathematical calculations.
6. Participates in detailed preliminary, topographic, construction, property, geodetic and other engineering surveys; applies survey information and reduces field notes utilized in designs and drawings for various engineering and planning projects.
7. Performs necessary calculations to facilitate construction staking layout of approved engineering drawings.
8. Conducts research of ownership, legal descriptions, or other such data needed to complete information required in preparation for construction.
9. Participates in the preparation of legal descriptions and plat maps for right -of-way or public acquisitions including easements, abandonments, lease parcels and real property.
10. Assists engineering staff in the preparation of engineering designs, related drawings, specifications and construction project estimates of moderate to complex difficulty.
11. Checks maps for accuracy and compliance; updates and modifies maps as appropriate.
12. Researches, investigates and analyzes complex land title problems; researches various regulatory codes to confirm compliance of procedures; prepares recommendations for professional staff.
13. Reviews plans submitted by Building & Safety to confirm compliance with Public Works conditions of approval.
14. Receives encroachment permit and overload transportation permit applications; reviews traffic control plans for permits, and issues permits.
15. Observes and complies with City and mandated safety rules, regulations, and protocols.
16. Performs related duties and responsibilities as required.
CITY OF JURUPA VALLEY
ENGINEERING TECHNICIAN SERIES
QUALIFICATIONS
Knowledge of:
• Principles, policies, methods and techniques of drafting, mapping, field inspection, surveying and materials testing.
• Trigonometry as applied to the computation of angles, areas, distances, and traverses. • Computer software applications related to engineering, drafting and traffic systems design. • Basic design and construction theory and standards.
• Materials, methods, and techniques of modern construction. • Field data collection techniques.
• Engineering maps and records.
• Construction plans and specifications.
• Pertinent Federal, State, and local laws and regulations. • Municipal engineering policies and procedures.
• Communication skills and techniques required for gathering, evaluating and transmitting information.
• Research methods and techniques and report preparation. • Operations and organizational structure of municipal government. • Modern office procedures, methods and equipment including computers and supporting software applications.
• English usage, spelling, grammar, and punctuation.
• Principles and practices of filing and record keeping. • Methods and techniques of public relations and customer service. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Perform technical engineering support duties.
• Reduce, interpret, and apply field notes in the performance of drafting and survey duties. • Compile rough technical data and prepare statistical and narrative reports from field studies. • Perform complex civil engineering drafting work.
• Make accurate computations of material quantities, application rates, and production measures.
• Read and understand engineering plans and specifications. • Perform complex and accurate mathematical calculations. • Utilize and maintain various drafting and surveying equipment and software programs. • Use independent judgment based on established policies. • Use knowledge and experience to work with architects, engineers, contractors, real estate brokers, appraisers, and the public to solve problems and achieve cooperative relationships.
• Coordinate activities with other City departments, jurisdictions, and other parties of interest.
CITY OF JURUPA VALLEY
ENGINEERING TECHNICIAN SERIES
• Read maps and learn the City's geography.
• Compile and analyze technical information.
• Maintain and follow department policies and procedures. • Operate and use modern office equipment including a computer and various software packages.
• Interpret and apply state and local policies, procedures, laws, codes, and regulations. • Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing. • Establish and maintain effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Deliver quality customer service.
• Work independently and as a team member.
• Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience – Engineering Technician I:
A minimum of one (1) year of sub -professional field and/or office engineering and drafting work.
Experience – Engineering Technician II:
A minimum of two (2) years of increasingly responsible experience in sub -professional field and/or office engineering including one (1) year of drafting experience , preferably with a public agency.
Training – All Levels:
Equivalent to the completion of a High School diploma, supplemented by college level courses in mathematics, algebra and drafting. The completion of an Associate’s degree from an accredited college or university in engineering or a related field is highly desirable. A Bachelor’s degree from an accredited college or university in engineering or a related field is highly desirable.
Li censes and Certifications:
• Possession of a State of California driver’s license and proof of insurance.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
CITY OF JURUPA VALLEY
ENGINEERING TECHNICIAN SERIES
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may also work in the field with exposure to extreme weather conditions, dust, fumes and/or allergens, excessive noise, and unpleasant odors, and work near hazardous/moving equipment, machinery, or moving traffic.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to visit various City development and meeting sites. V ision is required to read printed ma terials and a computer screen . H earing and speech is required to communicate in person, before groups, and over the telephone. Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information . Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets routine to comple x data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning; observes and interprets people, and situations; learns and applies new information; performs detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, developers, contractors, homeowners, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Engineering Technician I
TO: Engineering Technician II
TO: Assistant Engineer
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley
CITY OF JURUPA VALLEY
ENGINEERING TECHNICIAN SERIES
Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
ENVIRONMENTAL PROGRAMS MANAGER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general direction, manages the City’s Public Works water quality and pollution prevention program in accordance with federal, state, and local laws and regulations; manages the implementation of the city’s urban storm water/National Pollutant Discharge Elimination Systems (NPDES) program; serves as the City representative in the Santa Ana Regional Technical Advisory Committee; performs a variety of technical, administrative, and programmatic work in support of the City’s Environmental Programs including serving as a liaison to, coordinating with, and providing administrative support and assistance to City staff, committees, and outside agencies; and performs other related duties a nd responsibilities as required.
DISTINGUISHING CHARACTERISTICS
This single position class is responsible for managing and integrating the functions, programs and activities for the City involving regulatory compliance for a variety of public works environmental programs. The incumbent provides advice and strategic leadership to the Director of Public Works/City Engineer, and in the development of short and long term goals and objectives related to environmental programs. The incumbent participates in departmental planning and policy making processes, and may collaborate with management from multiple departments, as well as external organizations. This class is distinguished from the Senior Environmental Control Inspector by the administrative and managerial duties assigned, as well as the over-all responsibility for the function.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Director of Public Works/City Engineer. E xercises direct and/or general supervision over assigned staff.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Manages and implements the City's Illegal Discharges/Illicit Connections Program to detect, investigate and eliminate illegal discharges and/or illicit connections to the City's Municipal Separate Storm Sewer System.
CITY OF JURUPA VALLEY
ENVIRONMENTAL PROGRAMS MANAGER
2. Manages the implementation of the City's Urban Storm Water/National Pollutant Discharge Elimination Systems (NPDES) program in accordance with fede ral, state, and local laws and regulations.
3. Oversees the City's Water Pollution and Storm Prevention Programs (SWPPP) and Water Quality Management Programs (WQMP).
4. Develops and presents training to assigned staff and consultants regarding the City's NPDES Program and requirements including compliance with federal, state, and local laws related to NPDES.
5. Serves as liaison for the water quality program with various outside agencies and organizations including participating in various meetings and committees.
6. Oversees and supervises assigned consultants and staff responsible for performing water quality inspections on a City-wide basis.
7. Develops and implements community outreach, education initiatives, and related activities targeted at residents, businesses, homeowners associations, and property managers within the City.
8. Provides administrative and policy recommendations to City departments related to the implementation of Urban Storm Water/NPDES regulations and policies for new development that occurs within the City's jurisdiction.
9. Manages and implements compliance audit program for large industrial dischargers covered under the State General Industrial Permit within the City's jurisdiction.
10. Evaluates resource and budget allocations for the City's participation in the county -wide storm water program and other cooperative participatory/funding agreements.
11. Supervises data collection and performs an annual Program Effectiveness Assessment (PEA) of the City's NPDES storm water program.
12. Prepares and submits the Annual Progress Report for the Santa Ana Regional NPDES Municipal Stormwater Permit to the US Environmental Protection Agency (EPA), and the Santa Ana Regional Water Quality Control Board.
13. Prepares reports for the Director of Public Works/City Engineer regarding the status of compliance with the NPDES storm water permit.
14. Serves as the City representative for the water quality program and prepares a variety of reports for meetings with outside agencies and organization related to water quality.
15. Provides the Department Director with biweekly updates of NPDES storm water program implementation activities.
16. Develops and recommends policy and implementation guidelines for the City's Municipal Code storm water programs.
17. Seeks grant opportunities for water quality programs and projects and monitors and administers City's obligations under grant agreements.
18. Prepares, administers, and monitors budgets; prepares staff reports, recommendations, and related documents.
19. Represents the City effectively in meetings with commissions, community groups, governmental bodies, the media, and the public.
CITY OF JURUPA VALLEY
ENVIRONMENTAL PROGRAMS MANAGER
20. Selects, trains, motivates, and evaluates assigned personnel, as assigned; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
21. Performs related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• Operations, services, and activities of a water quality program. • Pertinent federal, state, and local codes, laws, and regulations including federal Clean Water Act, Porter Cologne Acts, National Pollution Discharge and Elimination Systems Act, National Environmental Protection Act and California Environmental Quality Act, National Pollution Discharge and environmental protection req uirements of Title 40 of the Federal Regulations Code, and Hazardous Waste Management Regulations of the California Water Code. • Administrative principles and practices, including goal setting, program development, implementation, management, and evaluation.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs. • Principles and practices of leadership.
• Principles and techniques for working with diverse groups of stakeholders both internally and externally.
• Principles and practices of f ostering effective team interaction to ensure teamwork is conducted smoothly.
• Principles and practices of budget development and administration. • Principles and practices of grants administration.
• Methods and techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned program.
• Methods and techniques of preparing technical and administrative reports, and general business correspondence.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Principles of supervision, training, and performance evaluation. • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
CITY OF JURUPA VALLEY
ENVIRONMENTAL PROGRAMS MANAGER
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Manage, coordinate, and oversee the City's water quality programs. • Ensure compliance with regulatory agency testing and reporting. • Discuss and negotiate complex technical, regulatory, social/political issues with governmental agencies involving water quality and environmental compliance standards • Plan, organize, and prioritize tasks to meet deadlines. • Evaluate complex regulatory requirements and establish strategy to maintain compliance. • Review and evaluate laboratory analytical results for a wide range of water quality monitoring constituents.
• Evaluate technical feasibility of proposed prevention, reduction, remediation, or treatment technologies.
• Work independently and exercise considerable independent judgement in resolving issues. • Prepare comprehensive written and oral reports.
• Cultivate and maintain positive working relationships with members of the public and community organizations, business leaders, City staff, City Council and representative of other government agencies.
• Interpret and explain City policies and procedures.
• Effectively represent the City in meetings with governmental agencies, community groups, and various businesses, professional and regulatory organizations, and in meetings with individuals.
• Independently organize work, set priorities, meet critical deadlines, and follow -up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Effectively administer grants, special programs, and projects with contractual agreements and ensure compliance with stipulations; effectively administer a variety of programs and administrative activities.
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner. • Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience a nd Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
CITY OF JURUPA VALLEY
ENVIRONMENTAL PROGRAMS MANAGER
A minimum of five (5) years of increasingly responsible water environmental compliance experience working with governmental agencies, including two (2) years at a supervisory level.
Training:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Environmental Science, Health Science, Public Health, Natural Science, Biology, Chemistry, Engineering, Public Administration, or a closely related field. A Master’s degree in a related field is highly desirable.
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance. • Possession of a valid certification as a Qualified Storm Water Pollution Prevention Plans (SWPPP) Practitioner.
• Possession of a valid Qualified Storm Water Practitioner/Qualified Storm Developer Certification (QSP/QSD).
In addition, the following certifications are highly desirable at time of hire, or ability to obtain:
• Possession of a Forty-Hour (40) Hazmat Certification. • Possession of a valid Erosion, Sediment, and Storm Water Inspector Certification. • Possession of a California Water Environment Association (CWEA) Environmental Compliance Inspector Grade IV.
• Possession of a valid Qualified Industrial Storm Waster Practitioner Certification.
Sp ecial Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and infrequent direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing regulatory requirements.
Physical Demands:
Must possess mobility to work in a standard of fice setting including use of standard office
CITY OF JURUPA VALLEY
ENVIRONMENTAL PROGRAMS MANAGER
equipment, including a computer; and to operate a motor vehicle to visit various City development and meeting sites. Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person , before groups, and over the telephone . T ouch is required in order to handle documents, and use a computer . Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required . Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information . Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning ; observes and interprets people, and situations; learns and applies new information ; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, developers, contractors, homeowners, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Environmental Programs Manager
TO: Deputy Public Works Director/Field Operations
Approved by Name: City Council Title: N/A
Effective/Revision Date: 5/3/23 FLSA Status: Exempt
At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
EVENTS COORDINATOR
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, performs a variety of routine to complex, responsible, and varied administrative and technical duties in coordinating the City’s community and contracted special events as a component of developing community engagement ; overs ees the application process, and ensure s regulations, laws and processes are followed ; promotes, supports, and coo rdinates special events; analyzes quality controls and performance meas ures to sustain high-quality special programs; serv es as the link between the outside contracted producer or vendor; recruits, trains and manages volunteers and staff for event roles; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
This is a journey level para-professional classification within the Marketing and Communications classification series. This class is used to perform responsible administrative and technical community engagement work assignments involving a high degree of initiative, independence and resourcefulness in planning large-scale community events and working under tight deadlines. Incumbents assigned to this class are required to demonstrate proficiency in planning, attention to detail, and collaboration in working with the community and with a variety of people and viewpoints. Further, incumbents in this class must be willing to work a flexible schedule, demonstrate sound decision-making skills, diplomacy, and excellent interpersonal skills during occasionally stressful situations.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Marketing & Communications Manager. Exercises general supervision over volunteers and event staff, as required.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Administers and organizes community events from ideas to implementation and explores partnerships or opportunities for new events; attends all signature and community events.
2. Coordinates with event planners, sports organizations, vendors, and appropriate City staff as necessary to provide the public with highly organized and successful events.
3. Assures that assigned areas of responsibility are performed effectively, efficiently, and within the approved budget; assists in preparing annual budget.
CITY OF JURUPA VALLEY
EVENTS COORDINATOR
4. Participates in the selection of event staff; trains, supervises, and evaluates volunteers to support community events.
5. Identifies trends and assures programs meet community expectations and needs.
6. Develops event reports that include purpose, budget, audience, logistics, schedules, and post event outcomes.
7. Ensures activities comply with Federal, State, and Local laws, regulations, rules and/or standards.
8. Manages contracted service providers.
9. Creates and distributes communications and marketing materials for events (print, website, social media, etc.).
10. Develops effective working relationships with community groups, businesses, government agencies, and other organizations to support events.
11. Develops and oversee the special event sponsorship program including solicitation, management, and recognition.
12. Commits to clarifying and supporting internal and external customers’ goals and strives to meet their expectations and requirements, including communicating routine information regarding events, operations, and policies and procedures to inquiring parties.
13. Provides excellent customer service.
14. Supports the Marketing & Communications Manager and participates in cording outreach events.
15. Enforces parks rules for events, contracted events, and event participants.
16. Participates in public hearings, workshops, and other public/stakeholder meetings relating to events.
17. Perform related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• Event management including logistics, schedules, coordinating internal/external stakeholders, staffing, vendors, supplies, permits, venue preparation, and budget management.
• Social media best practices and updated marketing practices. • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to facilities usage and events.
• Record keeping principles and procedures.
• Basic data gathering and analysis techniques.
• Modern office practices, methods, and computer equipment and computer applications related to work, including word processing and spreadsheet software. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, education, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
CITY OF JURUPA VALLEY
EVENTS COORDINATOR
• Conflict resolution and providing excellent customer service to a broad range of participants and constituents.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Develop community partnerships and bring new and diverse community events to the City of Jurupa Valley.
• Elicit community and organizational support for community events and programs, present materials to the general public.
• Deal effectively with a wide variety of personalities in situations using tact and professionalism.
• Assess situations effectively, identify solutions, and take initiative with minimal supervision. • Communicate effectively orally and in writing.
• Multi-task, plan, organize, prioritize and schedule work; perform work under pressure to meet established deadlines.
• Follow City procurement rules and procedures.
• Interpret and explain special events and facility usage information i n a clear and concise manner; clarify policies, procedures, rules and regulations. • Prepare clear and concise reports, correspondence, marketing materials, and other written materials.
• Make accurate arithmetic computations.
• Enter and retrieve data from a computer with sufficient speed and accuracy. • Establish and maintain a variety of filing, record-keeping, and tracking systems. • Understand and carry out a variety of complex instructions in a responsible and independent manner.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
CITY OF JURUPA VALLEY
EVENTS COORDINATOR
Experience:
A minimum of two (2) years of increasingly responsible experience in planning and implementing community events, special event coordination, marketing, tourism, or a related field, including a high degree of customer service and community engagement.
Training:
Equivalent to an Associate’s degree from an accredited college or university with major course work in Public or Business Administration, Leisure Studies, Recreation, Community Services, or a closely related field. A Bachelor’s degree in a related field is highly desirable.
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance. • Possession of, or a bility to obtain within the first three (3) months of employment, a Cardiopulmonary Resuscitation Certification (CPR) and First Aide Certification.
Special Requirements:
Employee in this class will be required to work variable hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment, outside facilities, and outdoors at various parks and properties including difficult, and unpredictable weather conditions from time-to- time with moderate to loud noise levels, controlled and uncontrolled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing City -wide policies and procedures.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard offic e equipment, including a computer; and to operate a motor vehicle to visit various parks and facilities.
Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person, before groups, and over the telephone. Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. The position also regularly attends and participates at City events where the work will be more physical in nature. Must be able to sit for prolonged periods of time. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull
CITY OF JURUPA VALLEY
EVENTS COORDINATOR
materials and objects up to 20 pounds. Some local traveling will be required for meetings and visiting various parks, facilities and event locations.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathe matical reasoning; observes and interprets people, and situations; learns and applies new information; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Events Coordinator
TO: Management Analyst
Approved by Name: City Council Title: N/A
Effective/Revision Date: 7/1/23 FLSA Status: Exempt
At-Will Status: This is an “At Will” pos ition as defined in Section 2.38.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
EXECUTIVE ASSISTANT
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision , provides highly responsible executive and confidential support to the City Manager’s Office and City Council, including handling confidential materials and complex citizen and employee relations; acts as the first point of contact for the City Manager and Assistant City Manager’s office; resolves public issues and concerns; serves as a liaison with department heads, committees and commissions; performs administrative support and special projects as assigned; and performs other related duties and responsibilities as assigned.
DISTINGUISHING CHARACTERISTICS
This single incumbent class is the professional administrative support class rep orting directly to the City Manager and Assistant City Manager. The incumbent performs highly responsible work within the administrative support series requiring considerable discretion and independent judgment related to sensitive and confidential issues. The position provides information to the public and staff requiring considerable knowledge of City and department services, policies, and procedures. The Executive Assistant class is distinguished from the Administrative Services Coordinator in that the later ass umes office management responsibilities and direct supervision of subordinates. This position is responsible for administrative support to the City Manager including screening and prioritizing phone calls, managing calendars, scheduling meeting and events, and maintaining records and confidential files in the Office of the City Manager.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the City Manager or Assistant City Manager.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Provides highly responsible administrative support to the City Manager and City Council by assisting with duties of an advanced, complex, sensitive, and confidential nature.
2. Screens and directs incoming mail and email communications between the City Manager, Assistant City Manager and City Council; determines priority level and routes incoming correspondence, reports and requests; acts as the liaison between the City Manager's Office, City Council, other
CITY OF JURUPA VALLEY
EXECUTIVE ASSISTANT
Department Heads, managers, other staff and the public, coordinating resolutions and following up with staff when appropriate.
3. Exercises advanced customer service skills and diplomacy; repres ents the City Manager and City Council to outside agencies, other elected officials, and the public.
4. Coordinates and maintains multiple calendars and schedules meetings and appointments for the Mayor, City Council members, and the City Manager; arranges me etings, travel and conferences for the City Manager, Assistant City Manager, and City Council; coordinates expense reimbursements.
5. Receives and screens visitors, telephone calls, emails, and regular mail; provides information to the public to ensure an understanding of departmental and City policies and procedures and handles issues that may require sensitivity and use of sound independent judgment; listens to questions and explains procedures according to existing guidelines; exercises independent problem solving skills; refers matters to appropriate City staff and/or takes or recommends resolution; conducts follow-up to ensure issue has been appropriately handled.
6. Composes, types, and edits a variety of documents including detailed and often confidential correspondence, forms, memos, reports, statistical reports, invitations, graphic materials, and specialized documents for the City Manager and other management and department staff from rough draft, handwritten copy, verbal instructions, or from other mater ial; proofreads materials for accuracy, completeness, compliance with departmental policies, format, and English usage, including grammar, punctuation, and spelling; inputs and retrieves data and text using a computer.
7. Prepares and monitors agreements/contracts initiated through the City Manager's office; creates purchase orders and prepares warrants and payment logs needed for vendors.
8. Coordinates City Hall tours on behalf of the Mayor.
9. Designs and implements file, index, tracking, and record -keeping syste ms; researches records within areas of assigned responsibility to prepare reports and provide follow -up information to customer and staff inquiries; organizes and maintains various administrative, confidential, and files and records for the City Manager, Mayor, and City Council.
10. Provides a variety of support to City commissions, committees, and task forces.
11. May provide technical and functional direction and training to assigned subordinates to ensure office work flow is maintained and office goals are met; assigns work according to changes in workload priorities; evaluates office and administrative functions to recommend changes in office procedures.
12. Completes special projects as assigned.
13. Observes and complies with all City and mandated safety rules, regulations, and protocols.
14. Performs other related duties and responsibilities as assigned.
QUALIFICATIONS
Knowledge of:
• Theory, principles, practices and techniques of public administration, including budgeting, management, purchasing, contract administration, technology, operations management, maintenance of public records and other general administrative support services and communications.
CITY OF JURUPA VALLEY
EXECUTIVE ASSISTANT
• Federal, state and local laws and regulations applicable to assigned areas of responsibility. • Organization and function of public agencies, including the role of an elected City Council and appointed boards and commissions.
• City opera tions and functions and associated management, budgeting, intergovernmental relations and administrative service issues.
• Principles and practices of sound business communications, business letter writing and the standard format for reports and correspondence.
• Standards or processes relevant to professional clerical, secretarial, and administrative operations of the City Manager’s Office.
• Principles, procedures, and methods of record keeping, report preparation, and filing systems. • Methods of preparing and processing various records, forms and other documents specific to the City Manager’s Office.
• Modern office practices, methods, and computer equipment and applications related to the work.
• Advanced customer service practices and procedures, and conflict resolution. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Provide complex administrative, secretarial, confidential, project-oriented, and record keeping office support duties and responsibilities.
• Understand, interpret, explain and apply city, state, and federal policy, law, and regulations applicable to areas of responsibility.
• Provide advanced level administrative support to the City Manager’s Office, involving the use of considerable independent judgment, confidentiality, and discretion. • Assist the public, City staff, and others in researching or obtaining answers to questions regarding City business.
• Use tact and discretion in dealing with sensitive situations, co-workers and the public. • Respond to and effectively prioritize multiple telephone calls and other requests for service. • Interpret and apply administrative and departmental policies and procedures at an advanced level.
• Use applicable office terminology, forms, documents, and procedures in the course of work. • Maintain confidentiality.
• Set priorities, adapt to changing priorities; and meet critical deadlines. • Take meeting notes and prepare accurate and detailed minutes. • Understand and follow verbal and written instructions. • Type accurately at speeds necessary for successful job performance. • Compose correspondence and reports independently or from brief instructions.
CITY OF JURUPA VALLEY
EXECUTIVE ASSISTANT
• Read, understand, and interpret technical information, data, documents, and records pertaining to the assigned department's services, processes, and programs. • Perform responsible clerical support work with accuracy, speed, and minimal supervision. • Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Perform mathematical calculations quickly and accurately, and develop spreadsheets using intermediate to complex formulas and tables.
• Work independently and as part of a team.
• Make sound decisions within established guidelines.
• Maintain a variety of filing, record keeping, and tracking systems. • Use English effectively to communicate in person, over the telephone, and in writing. • Establish and maintain highly effective working relationships with the Mayor, City Manager, Assistant City Manager, City Council members, department directors, managers, elected and appointed officials of other governmental agencies, employees, business and community leaders, the media, residents, the public and others encountered in the course of work. • Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer syste ms, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
A minimum of six (6) years of increasingly responsible administrative office support experience assisting executive management or a high-level official, preferably in a public agency.
Training:
High School gradua tion or satisfactory equivalent, supplemented by the completion of specialized coursework in Office Management, B usiness A dministration or a closely related field. An Associate’s Degree in Business or Public Administration, or a related field is highly desirable.
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
CITY OF JURUPA VALLEY
EXECUTIVE ASSISTANT
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions , and no direct exposure to hazardous physical substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to visit various City development and meeting sites. Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person, before groups, and over the telephone. Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathe matical reasoning; observes and interprets people, and situations; learns and applies new information; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with elected officials, City management, staff, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Executive Assistant
TO: Administrative Services Coordinator
Approved by Name: City Council Title: N/A
Effective/Revision Date: 5/4/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either
CITY OF JURUPA VALLEY
EXECUTIVE ASSISTANT
City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
FACILITIES MAINTENANCE SPECIALIST
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, performs a variety of advanced/lead semi -skilled and skilled work in the construction, maintenance, and repair of City -owned building facilities, property, equipment, and security alarm system; assists with the maintenance coordination of fleet services; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
This is an advanced journey, lead, and specialist level classification in the Maintenance Worker series.
Positions assigned to the Facilities Maintenance Specialist perform the most complex and difficult specialist level work, work independently, exercise a higher level of judgment and initiative, and provide lead direction and training to lesser skilled employees. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class series are flexibly staffed and positions may be filled by advancement from the Maintenance Worker II level upon achieving the experience requirement, and successful performance demonstrating knowledge and skill in the full range of duties assigned within this class. This class is distinguished from the Public Works Maintenance S upervisor by the responsibility of the later class for full first line supervision.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Public Works Maintenance Supervisor . Exercises lead direction over Maintenance Worker II’s, I’s and Custodians, as assigned.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Performs a variety of routine semi- skilled and skilled duties in construction, maintenance and repair of the City's building facilities; conducts regular inspections of City buildings facilities to determine needed m aintenance and repairs; completes facility work requests as assigned, and documents the type of work performed, materials used and time involved.
CITY OF JURUPA VALLEY
FACILITIES MAINTENANCE SPECIALIST
2. Performs building construction, maintenance and repair work; reads and draws sketches of new carpentry projects or additions; installs and repairs drywall; secures and boards up windows and doors; paints, stains and textures walls, fences, furniture, ceilings and metal surfaces.
3. Installs and repairs furniture; assembles and reconfigures modular furniture an d panel systems; installs ergonomic equipment on desks and work surfaces; delivers, picks up and stores furniture.
4. Meets with and responds to complaints or inquiries of concerned citizens or employees by phone, email or in person.
5. Removes graffiti; replaces and seals glass panes; installs mini-blinds or other window treatments; makes repairs to roofing, drains and gutters; pours concrete for securing equipment, fence posts and general repairs; lays and repairs flooring, carpet, laminate and tile; sets up an d breaks down metal scaffolding.
6. Participates in the installation, troubleshooting and repair of electrical and electronic systems, machinery, appliances, motors, devices, controls and related systems; installs and tests circuits; connects emergency genera tors to transfer switches; connects electrical wire harnesses to modular furniture; tests security alarms and panels; sets up computer peripherals.
7. Troubleshoots and or assists in repairing of heating, ventilation and air conditioning systems.
8. Coordinates contract services to installs new plumbing fixtures and piping and repairs a variety of plumbing fixtures and equipment.
9. Coordinates contract services for locksmith duties; performs minor repairs on doors, gates and moveable walls; re-keys locks on doors and equipment; installs new doors, door closers and door hardware; troubleshoots and fixes electrified door locks and card readers.
10. Leads and assigns staff to routine custodial tasks in public restrooms and other areas; performs inspections to ensure restro oms, showers and locker rooms are sanitized and properly cleaned by staff and/or janitorial contractors; and maintains stock of janitorial supplies.
11. Cleans refrigerators, bottled water dispensers and other equipment; sanitizes drains; and coordinator the pickup of recycle papers cans, bottles and toner cartridges according to City policy.
12. Performs emergency and routine cleanups in public areas in building and hazardous materials involving biological and blood-borne pathogens.
13. Assists with the coordination of vehicle maintenance and maintains records of work performed.
14. Maintains records of work performed.
15. Responds to after-hour emergency call-back.
16. Responds to hazardous materials clean-ups.
17. Performs homeless encampment abatement.
18. Assists at community events with set-up and break-down, and clean-up duties.
19. Participates in weekly staff trainings.
20. May assist in the development of work procedures.
21. Transports assigned vehicle for scheduled service and maintenance.
22. Orders supplies, and picks up supplies from vendors.
23. Performs related duties and responsibilities as required.
QUALIFICATIONS
CITY OF JURUPA VALLEY
FACILITIES MAINTENANCE SPECIALIST
Knowledge of:
• Techniques, tools, and materials used in the construction, facilities maintenance, and repair including building, carpentry, painting, electrical, HVAC, and plumbing. • Operation and maintenance of a wide variety of hand and power tools and equipment common to the field.
• Operation of motorized vehicles and equipment common to the field. • Proper placement of cones, barricades, and warning devices and directing traffic flow at job sites.
• Techniques, methods, tools, and material used in applying paint and other protective coatings to a wide variety of surfaces, including wood, concrete, stucco, and metals. • Applicable Federal, State, and local laws, codes, and regulations. • Basic principles of mathematics.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• Occupational hazards and standard safety practices.
• City and mandated safety rules, regulations, and protocols. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Ability to:
• Effectively perform entry, journey, and advanced level construction, modification, facilities maintenance and repair work safely.
• Use a variety of hand and power tools and heavy equipment used in the type of work being performed.
• Understand and follow oral and written instructions and to work from sketches, blueprints, and diagrams.
• Maintain accurate logs, records, and basic written reports of work performed. • Safely and skillfully operate motorized vehicles and equipment used in the course of work. • Maintain a variety of filing, record keeping, and tracking systems. • Perform heavy physical labor.
• Estimate time and materials for completion of projects. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment wi thin general policy, procedural, and legal guidelines.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work independently and as part of a team.
• Make sound decisions within established guidelines.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures.
CITY OF JURUPA VALLEY
FACILITIES MAINTENANCE SPECIALIST
• Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
A minimum of four (4) years of skilled or semi -skilled experience in public works facilities maintenance related to construction or public works in a public agency.
Training:
High School graduation or satisfactory equivalent.
Licenses and Certifications:
• Possession of, or ability to obtain, a valid California Driver's License. • Possession of, or ability to obtain, a valid Class A or B California Driver's License may be required, after appointment, depending on assignment.
• Certification in CPR and First Aid by time of appointment or within first three (3) months of employment.
Special Requirements:
Incumbents in this class are subject to emergency callback and extended shifts.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees primarily work in an outdoor construction and maintenance environment and may be exposed to hot and cold temperatures, inclement weather conditions, loud noise levels, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. The nature of the work also requires the incumbent to climb ladders, work in heavy vehicle traffic conditions, and often work with constant interruptions. Employees frequently deal with irate members of the public in interpreting and enforcing departmental policies and procedures.
Physical Demands:
Must possess mobility to work in a field setting performing heavy labor, and in order to operate a motor vehicle to visit various locations in the field; vision to use small and heavy equ ipment in the field; and hearing and speech in order to communicate in person and as part of a team on job - sites. Finger dexterity is needed to operate hand tools in the field. Positions in this classification regularly stand, walk on level and slippery surfaces, reach, twist, turn, kneel, bend stoop, squat, crouch, grasp, crawl, and make repetitive hand movement in the performance of daily activities.
CITY OF JURUPA VALLEY
FACILITIES MAINTENANCE SPECIALIST
Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 100 pounds.
Mental Demands:
While performing the duties of this class, the incumbent is regularly required to use oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math/mathematical reasoning; perform highly detailed work u nder changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions, and interact with City management, staff, members of the public, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Facilities Maintenance Specialist
TO: Public Works Maintenance Supervisor
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
FINANCE MANAGER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general direction, plans, organizes, oversees, coordinates, and reviews the work of staff performing difficult and complex professional, technical, and administrative support related to the processing of financial transactions and preparing and reconciling financial and accounting records and reports; performs professional accounting work to ensure regulatory compliance with governmental accounting standards; maintains and improve s the City's accounting system; administers current and long-term planning activities; monitors department budgets; manages the effective use of assigned resources to improve organizational productivity and customer service; provides highly responsible and complex professional assistance to the Director of Finance in areas of expertise; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
This is a single incumbent management and professional level classification that assumes responsibility for managing all accounting activities in the Finance Department. The employee organizes and oversees day-to-day financial processing, reporting, and record -keeping activities. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision - making responsibility. The incumbent organizes and oversees day-to-day activities and is responsible for providing professional -level support to the Director of Finance in a variety of areas. This class is distinguished from the Senior Accountant in that the latter performs advanced- level professional accounting duties, and serves as a lead exercising technical and functional supervision over lower level accounting staff as assigned. This class is further distinguished from the Director of Finance in that the latter has overall responsibility for all functions of the Finance Department and for developing, implementing, and interpreting public policy.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Director of Finance . Exercises direct to general supervision over professional, para-professional, technical and clerical staff as assigned.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
CITY OF JURUPA VALLEY
FINANCE MANAGER
1. Plans, manages, and oversees the daily functions, operations, and activities of the Finance Department, including preparing, monitoring, forecasting, and analyzing financial information, financial processing, reporting, and record-keeping.
2. Participates in the development and implementation of goals, objectives, policies, and priorities for the department; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.
3. Prepares and analyzes a variety of complex financial reports, statements, and schedules; prepares new-year, mid -year, year- end and special reports, including coordinating the State Controller's Report, Annual Roads Report, Annual State Compensation Report, and assisting in the compilation of the Annual Comprehensive Financial Report (ACFR).
4. Coordinates and oversees the City's multiple annual audits of financial statements by various agencies and independent auditors.
5. Oversees the processing of payroll, deferred compensation wire transfer, and retirement plan reporting.
6. Participates in the development, administration, and oversight of departmental budgets.
7. Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures.
8. Assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and makes recommendations to the Director of Finance.
9. Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees on performance issues; recommends discipline to the Director of Finance.
10. Manages and participates in all activities related to the City's accounting function, including the accounting system, accounts payable, accounts receivable, processing and issuance of checks and warrants, and cash receipts.
11. Approves and oversees a variety of ledgers, reports, bank accounts, balance sheets, and accounting records; examines accounting transactions to ensure accuracy; approves journal vouchers to post transactions to accounting records; performs month- end, fiscal year- end, and calendar year-end accounting system processing.
12. Reviews and approves bank transfers.
13. Compiles, reviews, and posts general journal entries.
14. Reviews computer reports to ensure accuracy of all invoices.
15. Uses accounting software program to set up new vendors.
16. Reviews staff reports for warrant register approval.
17. Assists with the preparation and compilation of the annual budget, including goals and objectives for the Finance Department and the City.
18. Produces monthly and quarterly reports and payment requests for remittances.
19. Produces and records budget adjustments from Council meeting agendas.
20. Assists in the preparation of agenda items for City Council review.
21. Participates in the development, revision, and maintenance of policy and procedure manuals governing fiscal matters; monitors financial procedures of all City departments, including internal audits and checks and balances; ensures that necessary corrective actions are taken.
CITY OF JURUPA VALLEY
FINANCE MANAGER
22. Provides information to City departments regarding financial policies and procedures; interprets policies and procedures for departments.
23. Provides highly complex staff assistance to the Administrative Services Director; develops and reviews staff reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.
24. Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to assigned programs, policies, and procedures, as appropriate.
25. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of public agency finance and accounting; researches emerging products and enhancements and their applicability to City needs.
26. Monitors changes in regulations and technology that may affect assigned functions and operations; implements policy and procedural changes after approval.
27. Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
28. Performs related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• Modern principles, practices, and methods of public and governmental accounting and financing, including program budgeting and auditing and their application to m unicipal operations.
• Principles and practices of public agency budget development and administration, and sound financial management policies and procedures.
• Organizational and management practices as applied to the development, analysis and evaluation of projects, programs, policies, procedures, and operational needs of the department.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. • Principles and practices of payroll processing; tax withholding; and preparation of state and federal reports.
• General principles and practices used in data processing and its applicability to accounting and municipal operations.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to municipal financial operations.
• Principles and practices of business organization and public administration. • Recent and on-going developments, current literature, and sources of information related to the operations of the department.
• Record keeping principles and procedures.
• Financial research and report preparation methods and techniques. • Modern office practices, methods, and computer equipment and computer applications related to work, including word processing and spreadsheet software. • English usage, grammar, spelling, vocabulary, and punctuation.
CITY OF JURUPA VALLEY
FINANCE MANAGER
• Techniques for providing a high level of custo mer service by effectively dealing with the public, vendors, contractors, and City staff.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Manage, coordinate, and oversee the City’s finance and accounting programs. • Apply advanced and complex accounting principles to the reconciliation of accounts. • Oversee and p repare a variety of highly specialized financial reports and statements in accordance with predetermined requirements.
• Oversee and monitor the reconciliation of payroll and related accounts and controls requiring an understanding of the relationship between payroll accounting records and documents, the automated payroll system and the City accounting system. • Manage and monitor complex projects, on-time, and within budget. • Plan, organize, assign, and review, and evaluate the work of staff; train staff in work procedures.
• Evaluate and develop improvements in operations, procedures, policies or methods. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize, and present technical information and data in an effective manner.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Interpret, apply, explain, and ensure compliance with Fede ral, State, and local policies, procedures, laws, and regulations.
• Make accurate arithmetic, financial, and statistical computations. • Enter and retrieve data from a computer with sufficient speed and accuracy. • Establish and maintain a variety of filing, record-keeping, and tracking systems. • Understand and carry out a variety of complex instructions in a responsible and independent manner.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
CITY OF JURUPA VALLEY
FINANCE MANAGER
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
A minimum of five (5) years of management and/or administrative accounting experience preferably in a public agency, including two (2) years of supervisory responsibility. A Master’s degree in a related field is preferred.
Training:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Accounting, Finance, Business or Public Administration, or a closely related field.
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance. • Possession of a designation of Certified Public Accountant (CPA) is highly desirable.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to visit various City development and meeting sites. V ision is required to read printed materials and a computer screen . H earing and speech is required to communicate in person, before groups, and over the telephone. Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information . Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
CITY OF JURUPA VALLEY
FINANCE MANAGER
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets routine to comple x data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning; observes and interprets people, and situations; learns and applies new information; performs detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, members of the public, and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Finance Manager
TO: Director of Finance
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Exempt
At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
HUMAN RESOURCES & RISK
MANAGEMENT MANAGER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general direction, performs a variety of complex professional, administrative, and analytical work and participates in the management the City’s Human Resources and Risk Managemen t programs and activities including recruitment and selection, wage and salary administration, personnel policy administration, benefits and payroll, employer- employee relations, staff training and development, and risk management ( safety, general liability, and workers’ compensation ) programs; provides highly responsible and complex administrative support to the Director of Human Resources & Risk Management; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
This is a single incumbent management and professional level classification with responsibility for performing complex professional, administrative, and analytical work, and managing t he work of assigned staff engaged in assigned human resources and risk management functions, which may include recruitment and selection, wage and salary administration, personnel policy administration, benefits and payroll, employer- employee relations, staff training and development, and risk manageme nt (safety, general liability, and workers’ compensation ) programs, ope rations, and activities . Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility. The incumbent organizes and oversees day-to-day activities for assigned functions, and is responsible for providing professional-level management and administrative support to the Director of Human Resources & Risk Management in a variety of areas. This class is distinguished from the Senior Human Resources Analyst in that the later serves as a lead exercising technical and functional direction over lower level human resources staff as assigned. This class is further distinguished from the Director of Human Resources & Risk Management in that the latter has overall responsibility for all functions of the Department and for developing, implementing, and interpreting public policy.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from t he Director of Human Resources & Risk Management. Exercises direct to general supervision over professional, para-professional, technical, and clerical staff, as assigned.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited
CITY OF JURUPA VALLEY
HUMAN RESOURCES & RISK MANAGEMENT MANAGER
to, the following:
1. Participates in the management of Human Resources and Risk Management Department services and activities, and may be assigned to oversee multiple functions such as recruitment and selection, wage and salary administration, personnel policy administration, benefits and payroll, employer- employee relations, staff training and development, risk management & safety and workers’ compensation programs, operations and activities
2. Assists in the development, coordination, and implementation of goals, objectives, policies, procedures, and work standards for the department; reviews and recommends a ppropriate budget, service, and staffing levels.
3. Participates in the development a nd administration of the department’s annual budget ; assesses the needs for additional staffing, equipment, materials, and supplies; assists in the monitoring of expenditures and budgetary resources.
4. Participates in the selection of departmental staff; t rains and supervises assigned staff; evaluates and reviews work for acceptability and conformance with department standards , and conducts performance evaluations; works with employees to correct deficiencies; implements discipline and termination procedures; responds to staff questions and concerns.
5. Participates in continuously monitoring and evaluating the efficiency and effectiveness of service delivery methods and procedures; identifies opportunities for improvement; recommends and implements approved changes.
6. Develops, reviews, and updates personnel policies and procedures in concert with department heads and other users of department services.
7. Manages and participates in the work of assigned risk management programs and services, including Workers' Compensation, Unemployment Insurance, Safety, and General Liability programs designed to promote employee retention and welfare and protect the public welfare; prepares and administers settlement agreements.
8. Submits and reviews initial Workers’ Compensation claims; works with injured employees and department managers regarding return to work issues related to workplace injuries or COVID -
19. 9. Coordinates and implements recruitment and selection activities including announcement development, application screening and evaluation, selection, testing, and interview processes; oversees and conducts the administration of new employee on boarding and exit processes.
10. Manages and participates in conducting wage, salary and benefit studies and surveys for the purpose of compensation administration; compiles data and prepares written reports including recommendations for action.
11. Conducts the review and/or preparation of new or modified job analysis documents and class specifications; recommends changes regarding incumbents, classes, and assignments.
12. Participates in providing assistance with employee relations issues; consults with managers and employees regarding the interpretat ion of personnel practices, policies, and procedures including related laws and regulations; provides information and assistance to departmental personnel regarding employee evaluations, disciplinary actions and other employee relations issues.
CITY OF JURUPA VALLEY
HUMAN RESOURCES & RISK MANAGEMENT MANAGER
13. Conducts research for employee disciplinary and grievance matters; analyzes Personnel Rules and case history for applicability to issues; prepares correspondence to employees and attorneys; schedules and coordinates communications with appropriate parties.
14. Confers with and interprets policies, procedures and regulations to managers, supervisors, staff and the public; provides guidance and training to managers and supervisors on a variety of human resource management issues.
15. Counsels individual employees on workplace issues and advises managers and supervisors in an appropriate manner.
16. Participates in the administration of benefits for all employees including employee communications regarding benefit changes, the enrollment of new employees, and reconciliation of benefit billing.
17. Participates in the evaluation of benefit programs and needs of the City; may conduct negotiations with service providers and brokers regarding plans and services that may be provided to the City and considers financial costs and administrative implications.
18. Evaluates and recommends enhancements to human resources information systems and applications; participates in program updates and conversions working closely with Information Technology staff.
19. Conducts research, analyzes data, and prepare s written and statistical reports and recommendations for a variety of human resource issues and topics; updates and revises written directives, rules, and regulations and various handbooks as appropriate.
20. Provides technical direction and guidance to Human Resources staff in completing various work assignments and interpreting personnel procedures.
21. Coordinates and delivers City -wide mandatory and recommended training programs and activities.
22. Reports events and activities to the Director of Human Resources & Risk Management.
23. Conducts a variety of departmental organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate.
24. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of human resources and risk management, and other services as they relate to the area of assignment.
25. Coordinates the maintenance of working and official departmental files.
26. Monitors changes in laws, regulations, and technology that may affect City or departmental operations; recommends policy and procedural changes as required.
27. Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations.
28. Establishes, maintains and fosters positive and effective working relationships with C ity staff and all those contacted in the course of work.
29. Performs related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
CITY OF JURUPA VALLEY
HUMAN RESOURCES & RISK MANAGEMENT MANAGER
• Modern and complex principles, practices, and methods of public and governmental human resources administration and risk management and their application to municipal operations.
• Organizational and management practices as applied to the development, analysis and evaluation of projects, programs, policies, procedures, and operational needs of the department.
• Theories, principles, practices and techniques of public personnel administration, including recruitment, testing and selection, employee and labor relations, classification and job analysis, compensation, benefits administration, safety, training, workers’ compensation, risk management, and performance planning and appraisal. • City personnel rules, polices, and procedures.
• Leadership and management techniques.
• Consensus building among large groups of diverse interests. • Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to human resources programs and employee relations activities. • Principles and practices of business organization and public administration. • Recent and on-going developments, current literature, and sources of information related to the operations of the department.
• Record keeping principles and procedures.
• Research and report preparation methods and techniques. • Modern office practices, methods, and computer equipment and computer applications related to work, including word processing and spreadsheet software. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, education, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Participate in the development and implementation of goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas. • Provide administrative and professional leadership for the department and the City. • Plan, organize, assign, and coordinate the work of professional, and technical personnel; delegate authority and responsibility.
• Select, train, motivate, and evaluate the work of staff and train staff in work procedures. • Evaluate and develop improvements in operations, procedures, policies or methods. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
CITY OF JURUPA VALLEY
HUMAN RESOURCES & RISK MANAGEMENT MANAGER
• Analyze, interpret, summarize, and present technical information and data in an effective manner.
• Conduct complex research proj ects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations, as well as City personnel rules, policies, and procedures. • Make accurate arithmetic, financial, and statistical computations. • Enter and retrieve data from a computer with sufficient speed and accuracy. • Establish and maintain a variety of filing, record-keeping, and tracking systems. • Understand and carry out a variety of complex instructions in a responsible and independent manner.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
A minimum of five (5) years of broad human resources and risk management experience which involved recruitment and selection, wage and salary administration, personnel policy administration, benefits and payroll, employer- employee relations, staff training and development, and risk management (safety, general liability, and workers’ compensation ) programs, including at least two (2) years of supervisory responsibility, preferably in a public agency.
Training:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Public or Business Administration, Human Resources Management, Psychology, or a closely related field. A Master’s degree in a related field is preferred.
CITY OF JURUPA VALLEY
HUMAN RESOURCES & RISK MANAGEMENT MANAGER
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physi cal substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing City-wide policies and procedures.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to visit various City development and meeting sites. Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person, before groups, and over the telephone. Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning; observes and interprets people, an d situations; learns and applies new information; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, members of the public, representatives of priv ate and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Human Resources & Risk Management Manager
CITY OF JURUPA VALLEY
HUMAN RESOURCES & RISK MANAGEMENT MANAGER
TO: Director of Human Resources & Risk Management
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Exempt
At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
HUMAN RESOURCES ANALYST
SENIOR HUMAN RESOURCES ANALYST
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, performs a variety of routine to complex, responsible, and varied professional, analytical, administrative, and technical duties in support of the City’s Human R esources and Risk Management programs and activities; performs generalist work in assigned functions including recruitment and selection, wage and salary administration, personnel policy administration, benefits and payroll, employer- employee relations, staff training and development, and risk management ( safety, general liability, and workers’ compensation ) programs; provides information and assistance to City employees and the general public regarding human resources activities, policies, and procedures; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
Human Resources Analyst - This is the entry -journey level generalist classification within the Human Resources Analyst series. This class is typically used as an entry level professional class in which an incumbent develops and evolves into full journey level work. Incumbents may initially have limited related work experience. Incumbents assigned to this level have responsibility for performing routine professional, administrative, and analytical work and for achieving proficiency in multiple areas of human resources and risk management functions, which may include recruitment and selection, wage and salary administration, personnel policy administration, benefits and payroll, employer- employee relations, staff training and development, and risk management ( safety, general liability, and workers’ compensation) programs, ope rations, and activities . This class is distinguished from the Senior Human Resources Analyst by the performance of the more routine tasks, while the senior level performs more complex duties. An incumbent in this class is expected to carry out gene ral administrative assignments and work closely with management personnel on all matters which involve policy decisions, interpretation, and complex organizational matters. Initiative is required in conducting thorough research, and in making appropriate and sound recommendations to upper management.
Senior Human Resources Analyst - This is the advanced journey level generalist classification within the Human Resources Analyst series. Incumbents assigned to this level have responsibility for performing complex professional, administrative, and analytical work within assigned human resources and risk management functions, which may include recruitment and selection, wage and salary administration, personnel policy administration, benefits and payroll, emp loyer-employee relations, staff training and development, and risk management (safety, general liability, and workers’ compensation ) programs,
CITY OF JURUPA VALLEY
HUMAN RESOURCES ANALYST SERIES
operations, and activities, and demonstrated proficiency in multiple functional areas of human resources and risk management. This class is distinguished from the Human Resources Analyst in that the senior level serves as a lead exercising technical and functional direction over lower level human re sources staff. Further, senior level responsibilities include applying well deve loped human resources knowledge and performing diverse, specialized, and complex work involving a higher degree of independence , judgment, and initiative . Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. This class is further distinguished from the Human Resources & Risk Management Manager in that the latter has management and supervisory responsibility for assigned functions of the Department, greater expertise in multiple functional areas, and a significant degree of accountability.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Director of Human Resources & Risk Management or Human Resources & Risk Management Manager, as assigned. The Senior Human Resources Analyst may exercise lead, technical, and functional direction over professional, para-professional, technical, and clerical staff, as assigned.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
All positions:
1. Coordinates and conducts effective recruitment and selection activities including announcement development, application screening and evaluation, selection, testing, and interviews.
2. Participates in conducting wage, salary and benefit studies and surveys for the purpose of compensation administration; compiles data and prepares written reports including recommendations for action.
3. Assists in administering the Workers’ Compensation P rogram via a Third Party Administrator (TPA); submits and reviews initial Workers’ Compensation claims; works with injured employees and department managers regarding return to work issues.
4. Provides assistance with employee relations issues; consults with managers and employees regarding the interpretation of perso nnel practices, policies, and procedures including related laws and regulations; provides information and assistance to departmental personnel regarding employee evaluations, disciplinary actions and other employee relations issues.
5. Assists in conducting intra/intradepartmental training programs and activities; coordinates implementation of approved training programs.
6. Conducts research, analyzes data, and prepares written and statistical reports and recommendations for a variety of human resource issues and topics; updates and revises written directives, rules, and regulations and various handbooks as appropriate.
7. Conducts new employee orientation and exit interviews; handles and processes all new hire paperwork.
CITY OF JURUPA VALLEY
HUMAN RESOURCES ANALYST SERIES
8. Enters new employee information into the HR and payroll systems.
9. Administers benefits for all employees; keeps employees up -to-date on benefit changes; enrolls new employees; performs reconciliation of benefit billing.
10. Processes the City’s payroll; aud its and verifies timesheets submitted by department staff; enters time into the payroll system.
11. Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
12. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of human resources administration.
13. Establishes, maintains and fosters positive and effective working relationships with C ity staff and all those contacted in the course of work.
14. Performs related duties and responsibilities as required.
In addition to the above, when assigned to the Senior Human Resources Analyst level:
15. Assists in developing goals, objectives, policies, procedures, work standards, and adm inistrative control systems for the department.
16. May provide lead and/or functional direction; may direct, assign work, train, and monitor work of staff within the work unit.
17. Receives, investigates, and responds to difficult and sensitive problems and inquiries in a professional manner; identifies and reports findings and takes necessary corrective action.
18. Conducts a variety of complex analytical and operational studies by selecting, adapting, and applying appropriate analytical, research, and statistical techniques; evaluates alternatives, makes preliminary and final recommendations, and assists with the implementation of procedural, administrative, and/or operational changes after approval; prepares compre hensive technical records and reports, identifies alternatives, and makes and justifies recommendations.
19. Serves as the lead in system/technology implementations, upgrades, conversions, providing necessary support and documentation for vendors and Informati on Technology staff ; develops expertise in departmental systems, and trains staff and other users.
QUALIFICATIONS
Knowledge of:
• Theories, principles, practices and techniques of public personnel administration, including recruitment, testing and selection, employee and labor relations, classification and job analysis, compensation, benefits administration, safety, training, workers’ compensation, risk management, and performance planning and appraisal. • City personnel rules, polices, and procedures.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to human resources programs and employee relations activities. • Principles and practices of business organization and public administration. • Recent and on-going developments, current literature, and sources of information related to the operations of the department.
CITY OF JURUPA VALLEY
HUMAN RESOURCES ANALYST SERIES
• Record keeping principles and procedures.
• Research and report preparation methods and techniques. • Modern office practices, methods, and computer equipment and computer applications related to work, including word processing and spreadsheet software. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, education, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize, and present technical information and data in an effective manner.
• Conduct complex research projects, evaluate alternativ es, make sound recommendations, and prepare effective technical staff reports.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations, as well as City personnel rules, policies, and procedures. • Make accurate arithmetic, financial, and statistical computations. • Enter and retrieve data from a computer with sufficient speed and accuracy. • Establish and maintain a variety of filing, record-keeping, and tracking systems. • Understand and carry out a variety of complex instructions in a responsible and independent manner.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Exercise tact and diplomacy in dealing with sensitive, compl ex and confidential personnel issues and employee situations.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
CITY OF JURUPA VALLEY
HUMAN RESOURCES ANALYST SERIES
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience – Human Resources Analyst:
A minimum of two (2) years of broad human resources and risk management experience which involved recruitment and selection, wage and salary administration, personnel policy administration, benefits and payroll, employer- employee relations, staff training and development, and risk management (safety, general liability, and workers’ compensation ) programs, preferably in a public agency.
Experience – Senior Human Resources Analyst:
A minimum of four (4) years of broad human resources and risk management experience which involved recruitment and selection, wage and salary administration, personnel policy administration, benefits and payroll, employer- employee relations, staff training and development, and risk management (safety, general liability, and workers’ compensation ) programs, preferably in a public agency.
Training:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Public or Business Administration, Human Resources Management, Psychology, or a closely related field. A Master’s degree in a related field is highly desirable.
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance. • Possession of, or ability to obtain, a Human Resources Certification within one (1) year of employment is required.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing City-wide policies and procedures.
CITY OF JURUPA VALLEY
HUMAN RESOURCES ANALYST SERIES
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to v isit various City development and meeting sites. Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person, before groups, and over the telephone. Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning; observes and interprets people, and situations; learns and applies new information; performs highly detailed work; deals w ith changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Human Resources Analyst
TO: Senior Human Resources Analyst
TO: Human Resources & Risk Management Manager
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Exempt
At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
HUMAN RESOURCES SPECIALIST
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, performs a variety of routine to complex, responsible, and varied administrative and technical duties in support of the City’s Human R esources and Risk Management programs and activities including r ecruitment and selection, personnel policy administration, benefits and payroll, and staff training and development programs; provides information and assistance to City employees and the general public regardi ng human resources activities, policies, and procedures; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
This is the entry level para- professional generalist classification within the Human Resources classification series. This class is typically used to perform responsible administrative and technical assignments for one or more functional areas within Human Resources of a transactional and recordkeeping nature. Incumbents may initially have limited related work experience, and are expected to learn and develop expertise and proficiency in multiple functions . This class is distinguished from the Human Resources Analyst by the performance of the more routine administrative and technical tasks, while the Human Resources Analyst performs more complex professional and analytical duties, and has a higher degree of independence and decision-making authority.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Director of Human Resources & Risk Management or Human Resources & Risk Management Manager, as assigned. May receive lead, technical, and functional direction from the Senior Human Resources Analyst, as assigned.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Assists with the coordination of recruitment and selection activities including announcement development, application screening and evaluation, selection, testing, and interviews.
2. Conducts reference checks, prepares conditional offers of employment, and coordinates fingerprinting and pre-employment physicals appointments for new hires.
CITY OF JURUPA VALLEY
HUMAN RESOURCES SPECIALIST
3. Conducts new employee on -boarding, including benefits orientations; provides guidance to employees on health benefits programs, assists with forms, provides benefit plan options/plan comparisons, and cafete ria plan allowance information; reviews and approves all health enrollment forms and supporting documentation.
4. Determines benefit eligibility, assists employees with changes due to qualifying events such as divorce, marriage, child birth, change in hours, loss of other coverage.
5. Determines eligibility for COBRA continuation coverage; prepare s and sends letters advising employees of COBRA rights/responsibilities, applicable premiums, coverage dates, billing procedures; tracks for timely payment of carrier premiums and cancel s COBRA if not paid timely.
6. Reviews health carrier billing, resolves errors and discrepancies; w orks closely with carriers, benefit broker, and payroll in correcting coverage issues.
7. Tracks and determines eligibility under Health Care Reform/Affordable Care Act.
8. Uses benefit carrier and other software systems to set up health and retirement enrollments, entering employee demographic s, job and salary information, and deferred compensation information; creates reports from systems on a regular basis.
9. Administers loyalty oath, takes employee identification photos and create s ID badges, activates and assigns badge access where needed; reissues lost badges.
10. Schedules employee exit meetings (resign, retirement, lay off, probationary terminations); reviews and explain continuing benefits and/or end of coverage.
11. Tracks employee performance evaluations and determine s eligibility for merit step increases; prepares and processes personnel actions for merit step increases, promotions, appointments, resignations, layoffs, retirements, and special pay provisions.
12. Plans and coordinates annual open enrollment and employee health fair.
13. Coordinates and track s C ity-wide training programs including sexual harassment prevention, and other required training for management/supervisory and general personnel.
14. Provides information to employees regarding eligibility for protected leaves under State and Federal laws and City policy; prepares and sends correspondence regarding status/approval of leaves.
15. Answers a wide varie ty of questions and provide s assistance to fellow employees, retirees, applicants, other cities and the general public via telephone, email, and in person regarding application/recruitment status, benefit coverage/status, respond to salary and benefit surv eys by other cities, respond to verifications of employment, advise applicants on open positions and how to navigate and apply on the City’s website.
16. Maintains and updates handbooks and ensures memos/policies are distributed and read by all employees.
17. Perform related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
CITY OF JURUPA VALLEY
HUMAN RESOURCES SPECIALIST
• Basic practices and techniques of public personnel administration including recruitment and selection, personnel policy administration, benefits and payroll, and staff training and development programs.
• City personnel rules, polices, and procedures.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to human resources programs.
• Record keeping principles and procedures.
• Basic data gathering and analysis techniques.
• Modern office practices, methods, and computer equipment and computer applications related to work, including word processing and spreadsheet software. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, education, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize, and present technical information and data in an effective manner.
• Interpret, apply, and explain City personnel rules, policies, and procedures, and federal and state laws applicable to assigned areas of responsibility. • Make accurate arithmetic computations.
• Enter and retrieve data from a computer with sufficient speed and accuracy. • Establish and maintain a variety of filing, record-keeping, and tracking systems. • Understand and carry out a variety of complex instructions in a responsible and independent manner.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiativ e, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations.
• Establish, maintain, and foster positiv e and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
CITY OF JURUPA VALLEY
HUMAN RESOURCES SPECIALIST
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
A minimum of two (2) years of increasingly responsible office administrative experience, preferably in human resources with a public agency.
Training:
Equivalent to a n Associate’s degree from an accredited college or university with major course work in Public or Business Administration, Human Resources Management, Psychology, or a closely related field. A Bachelor’s degree in a related field is highly desirable.
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance. • Ability to obtain a Human Resources Certification within one (1) year of employment is required.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing City-wide policies and procedures.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to vi sit various City development and meeting sites. Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person, before groups, and over the telephone. Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push,
CITY OF JURUPA VALLEY
HUMAN RESOURCES SPECIALIST
and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning; observes and interprets people, and situations; learns and applies new information; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Human Resources Specialist
TO: Human Resources Analyst
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
INFORMATION TECHNOLOGY
ANALYST
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, provides professional analytical support to City -wide technology programs ; performs a variety of complex systems analysis in the design, implementation, maintenance, and upgrades of information systems and supporting computer hardware and software applications; troubleshoots, analyzes, and resolves systems , network, security, audio-visual, telecommunications, and applications hardware and software problems; provides technical support and assistance to City information use rs; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
This is the advanced level class in the City’s Information Technology job series. The Information Technology Analyst is characterized by performance in a wide variety of information technology support functions related to the maintenance, troubleshooting, and repair of computer systems, hardware and computer peripherals , audio-visual, networks, telecommunications, and security at an advanced and complex level. An incumbent in this class is expected to carry out general assignments, working independently, and exercising j udgment and initiative within policy guidelines. Positions at this level receive only broad general guidelines, and are fully aware of the operating procedures and policies of the work unit. The Information Technology Analyst is distinguished from the Information Technology Technician in that the Analyst operates with a higher degree of independence, applying well -developed technical and analytical knowledge, and exercising a higher level of judgment and initiative. Further, the Analyst level handles multiple and diverse Information Technology issues and functions at a greater degree of complexity and independence including network and security functions.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from higher level management.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY ANALYST
1. Performs a variety of complex systems analysis in the design implementation, maintenance, and upgrades of information systems and supp orting computer hardware and software applications; programs new applications or enhances existing programs.
2. Troubleshoots, diagnoses, and maintains complex enterprise network systems; monitors and maintains servers; ensures system integration for operability across multiple platforms and technologies.
3. Installs, integrates, programs, administers, and maintains a variety of computer operating systems; conducts system performance analysis and tuning; installs and maintains system software, files, and structures
4. Analyzes computer management information systems to determine needed modifications or new development needs; designs, develops, and implements systems.
5. Maintains and provides support to existing systems; provides technical answers to client requests for information on system use; responds to requests for major and minor system modifications ; tests, debus and installs programs.
6. Assists in developing and reviewing departmental budget proposals for technology, and makes recommendations to upper level management staff.
7. Works with outside vendors to develop hardware and software recommendations to identify and correct causes of hardware, operating systems software, or application program malfunctions; and perform programming changes and enhancements.
8. Assists in the development and implementation of technology related protocols, policies, procedures, and operating standards.
9. Participates in maintaining system security; in stalls system security hardware and software as assigned; monitors security system to identify any breaches; activates procedures and responses to system security issues; provides recommendations to mitigate risk.
10. Assists in e stablishing and maintaining security guidelines for individual program-level access, grants and/or revokes user access to applications.
11. Participates in overseeing the City’s disaster recovery and business continuity plan.
12. Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies to improve operational effectiveness.
13. Coordinates a variety of information technology projects; maintains project work plans, documentation, scheduling, and status reporting.
14. Coordinate with application software and computer hardware vendors to ensure continued maintenance and/or facilitate the procurement of software and hardware.
15. Attends training classes, seminars, and workshops to maintain proficiency and technical expertise in the area of operating and application system software.
16. Participates in the development of the City’s Information Technology annual work plan; participates in identifying projects, priorities, and programs; participates in monitoring work flow; reviews and evaluates work products, methods and procedures.
17. Assists in administering maintenance and support contracts with contractors and vendors.
18. Provides staff assistance to all departments; meets with department heads regarding ongoing or planned projects; analyzes department requirements for technology-related services.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY ANALYST
19. Transports, sets up, installs, operates, troubleshoots, and disassembles a variety of audio, video, and lighting equipment for broadcasting and online distribution of City Council meetings, Commission meetings, City-sponsored special events, and other City-sponsored meetings.
20. Sets up and performs electrical wiring, programming, and basic construction according to layout diagrams and schedules.
21. Works with the City’s Communications Team and other City departments to coordinate, produce, and manage video and multimedia productions for the web, broadcast, and social media use with both internal and external audiences from program conception to final product.
22. Trains City staff in updat ing elements of the website, as well as in conducting basic and complex website updates as needed.
23. Provides internal training on audio visual resources, capabilities and applications.
24. Performs basic installation, maintenance, and engineering of video equipment, including cameras, an integrated production/ broadcast system, analog and non linear editing systems, lighting , and sound systems.
25. Participates in emergency planning preparation, and response for live content feeds.
26. Maintains inventory of media resources and equipment library; schedules use of digital video content and equipment.
27. Researches new technological advances; recommends changes and new strategies to improve and increase effectiveness and reach.
28. Performs related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• Operations, services, and activities of a comprehensive information technology program. • Advanced principles and practices of computer science and information systems. • Advanced methods and techniques of troubleshooting, diagnosing, and resolving hardware and software, and network/telecommunication system issues. • Industry best practices of information technology management and control. • Principles and practices of system testing, analysis, and security best practices. • Methods and techniques of evaluating system effectiveness and responding accordingly. • Operational characteristics of a variety of computer systems, networks, and associated hardware, software, and related components.
• Database principles and concepts.
• Methods and techniques of evaluating client information and technology requirements. • Research and reporting methods, techniques, and procedures. • Principles and practices of project management.
• Information technology concepts and technical terms.
• Operational characteristics of desktop, network, and telecommunication systems hardware, software and peripheral equipment.
• Diagnostic tools used in troubleshooting hardware, software, and connectivity issues. • Principles and practices of inventory control.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY ANALYST
• Video equipment and production techniques for directing, editing, camera, audio, and graphics.
• Microsoft networking environments.
• Federal, State, and local laws, regulations, and codes relevant to assigned areas of responsibility.
• Recent and on-going developments, current literature, and sources of information related to the applications and systems maintained and/or new solutions. • Techniques for providing a high level of customer service by effectively dealing with vendors , contractors, and City staff.
• Record keeping principles and procedures.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for busines s functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Provide advanced level support in the implementation and maintenance of various systems and applications.
• Perform complex system analysis, design, development, and reporting duties. • Detect, isolate, and resolve application hardware and software issues. • Design, install, configure, and test physical and virtual hardware and software applications and programs.
• Monitor reliability, effectiveness, and security vulnerability of operational systems. • Work with end users to develop enhanced applications for business process automation. • Perform responsible and difficult information systems work involving the use of independent judgment and personal initiative.
• Evaluate, research, and diagnose complex user issues and recommend solutions. • Plan, organize, and carry out assignments from management staff with minimal direction. • Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Evaluate and develop improvements in operations, procedures, policies, or methods. • Research, analyze, and evaluate new service delivery methods, procedures, and techniques. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Interpret, apply, explain, and ensure compliance with applicable Federal State, and local policies, procedures, laws, and regulations.
• Establish and maintain a variety of record keeping and tracking systems. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Perform a variety of technical duties in support of the City’s technology programs and services.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY ANALYST
• Install and configure desktop computers, associated hardware ad software and connect to network systems.
• Troubleshoot, evaluate, and diagnose desktop and routine network problems; resolve or refer to higher level staff.
• Demonstrate strong and effective customer support skills. • Utilize a diverse range of audio-visual equipment and technology to broadcast the City’s public meetings,
• Utilize a variety of video editing applications.
• Operate and troubleshoot audio-visual recording equipment. • Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
A minimum of three (3) years of professional experience providing analytical support to information technology enterprise systems.
T raining :
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Computer Information Systems, or a closely related field.
Licenses and Certifications:
Possession of a State of California driver’s license and proof of insurance.
Certification as a Microsoft Certified Solutions Expert (MCSE) and/or Microsoft Technical Associate (MTA) is highly desirable, as well as certification as a Network Administrator.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY ANALYST
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a compu ter; and to operate a motor vehicle to visit various City facilities and meeting sites. V ision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person, with groups, and over the telephone . T ouch is required in order to handle documents, and use a computer . Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required . Must be able to sit for prolonged periods of time.
Positions in this classification regularly bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Positions in this class occasionally lift, carry or push hardware, boxes, tools, supplies, and equipment ranging from 10 to 100 pounds, and may push similar items on a cart weighing up to 200 pounds. Employees must possess the ability to lift, carry, pu sh, and pull materials and objects at a minimum of 20 pounds, and may use assistive devices to push or pull materials up to 200 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathe matical reasoning; observes and interprets people, and situations; learns and applies new informat ion; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, contractors, vendors, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Information Technology Analyst
TO: Information Technology Manager
Approved by Name: City Council Title: N/A
Effective/Revision Date: 5/4/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
INFORMATION TECHNOLOGY BUSINESS ANALYST
INFORMATION TECHNOLOGY SENIOR BUSINESS
SYSTEMS ANALYST
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, performs a full range of routine to complex, responsible, and varied professional, analytical, systems, and related administrative analysis duties in providing application software support, implementation, systems analysis and diagnostic services to departmental customers; coordinates with other information technology resources to manage and maintain a stable and secure computing environment for assigne d applications; provid es highly responsible staff support within the organization; develops, presents and implements project implementation plans and schedules; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERI STICS
Information Systems Business Analyst - This is the entry -journey level class within the Business Analyst series. This class is typically used as an entry level professional class in which an incumbent develops and evolves into full journey level work. Incumbents may initially have limited related work experience. This class is distinguished from the Senior Business Analyst b y the performance of the more routine tasks, while the higher level performs more complex and specialized duties. Positions assigned to this class will support one or more application systems, either vendor supplied, City -developed, or hos ted, serving multiple users. Incumbents will attend user group meetings and conferences relevant to their assigned applications so that they can keep relevant with regard to changes, enhancements, and troubleshooting.
Incumbents in this class will Incumbents will serve as a liaison between the user departments and the application vendor or developer in troubleshooting issues/problems. An incumbent in this class is expected to carry out general assignments and works closely with management personnel on all matters which involve policy decisions and interpretation on complex matters. Initiative is required in conducting thorough research, and in making appropriate and sound recommendations to upper management.
Information Systems Senior Business Analyst – This is the advanced journey -level class in the Business Analyst series. This class is distinguished from the lower level Business Analyst b y the performance of more complex tasks and specialized duties . Positions assigned to this higher level will support multiple of the City’s major and complex software application systems, either vendor supplied, City-developed, or hosted, serving multiple users. Incumbents will attend user group meetings and conferences relevant to their assigned applications so that they can keep relevant with regard to changes, enhancements, and troubleshooting. Incumbents in this class will Incumbents will serve as a liaison between the user
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY BUSINESS ANALYST SERIES
departments and the application vendor or developer in troubleshooting issues/problems. An incumbent in this class is expected to carry out general assignments and works closely with management personnel on all matters which involve policy decisions; however, the incumbent at this level may exercise a higher degree of independence related to interpretation and decision-making. A high degree of i nitiative is also required in conducting thorough research, and in making appropriate and sound recommendations to upper management.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from higher level management. May exercise work leadership and/or functional supervision over assigned staff and/or work teams across departmental lines at the Senior Business Analyst level.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Understands and maintains at least one of the City’s major software applications, as assigned, which may include F inancial (including Payroll and Billing), Land Management, Work Order, Web Content Management (Intranet and Internet), Agenda Management, Document Management, Business License/Registration, Human Resources Systems, and related applications.
2. Analyzes business requirements and recommends software solutions, upgrades, and/or process improvements to maximize efficiency.
3. Prepares cost estimates, cost/benefit analysis, project justifications, and funding requests.
4. Analyzes workflow and coordinates with departmental users to integrate information and procedures to optimize the effectiveness of assigned applications.
5. Evaluates system reports and develop cost-effective recommendations to improve service delivery and system reliability.
6. Identifies, gathers , analyze s, and documen ts business requirements for enterprise applications and information technology projects; translate s work processes into business and functional requirements.
7. Follows and documents business processes for assigned applications.
8. Participates in the selection of technology solutions to meet business automation needs.
9. Conducts testing and implementation of assigned applications, working closely with user department.
10. Provides support and training for assigned applications.
11. Coordinates with departmental customers, IT staff and vendors on support activities.
12. Prepares complex reports and documentation.
13. Participates in research, development, conversion, installation, and maintenance projects for department-specific applications and systems.
14. Attends and participates in professional group meetings; stays abreast of new trends, technologies, and innovations in area(s) of assignment; researches emerging products and enhancements and their applicability to City needs.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY BUSINESS ANALYST SERIES
15. Receives, investigates, and responds to routine problems and inquiries in a professional manner; identifies and reports findings and takes necessary corrective action.
16. Performs related duties and responsibilities as required.
In addition to the above, when assigned to the Senior Business Analyst level:
17. Understands and maintains multiple major City software applications, as assigned, which may include Financial (including Payroll and Billing), Land Management, Work Order, Web Content Management (Intranet and Internet), Agenda Management, Document Manageme nt, Business License/Registration, Human Resources Systems, and related applications.
18. Develops goals, objectives, policies, procedures, work standards, and administrative control systems for assigned projects.
19. May provide lead and/or functional supervision; may direct, assign work, train, and monitor work of staff within the work unit, and/or work teams across departmental lines.
20. Receives, investigates, and responds to difficult and complex problems and inquiries in a professional manner; identifies and reports findings and takes necessary corrective action.
21. Participates in a variety of complex analytical software solution studies by selecting, adapting, and applying appropriate analytical, research, and statistical techniques; evaluates alternatives, makes preliminary and final recommendations, and assists with the implementation of procedural, administrative, and/or operational changes after approval; prepares comprehensive technical records and reports, identifies alternatives, and makes and justifies recommendations.
22. Performs related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• Organization, structure, and services of municipal government. • Methods and techniques used in the analysis, design, and documentation of computer systems.
• Windows-based workstations and related peripherals.
• Microsoft networking environments.
• Business workflow processes in the application areas supported. • Database design and administration principles.
• Software development tools.
• The development, analysis, documentation, and evaluation of work processes which lend themselves to automation in order to meet operational needs and improve efficiency for employees and the public.
• Principles and techniques of conducting analytical studies, evaluating alternatives, making sound recommendations, and preparing and presenting effective and technical reports. • Principles and practices of f ostering effective team interaction to ensure teamwork is conducted smoothly.
• Federal, State, and local laws, regulation s, and codes relevant to assigned areas of responsibility.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY BUSINESS ANALYST SERIES
• Methods and techniques for effectively representing the City in contacts with vendors, and various business and professional organizations.
• Methods and techniques for the development of presentations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures. • Recent and on-going developments, current literature, and sources of informatio n related to the applications and systems maintained and/or new solutions. • Methods and techniques of preparing technical and administrative reports, and general business correspondence.
• Principles, practices, standards, and procedures of project management. • Techniques for providing a high level of customer service by effectively dealing with vendors , contractors, and City staff.
• Record keeping principles and procedures.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Develop a working knowledge of the major operating systems and database platforms used in the City.
• Develop documentation for the operation of assigned applications, as well as for the integration of business processes with City supported technologies. • Review and approve prototypes and design specifications. • Act as the application administrator or backup application administrator for assigned applications.
• Provide end-user support, monitor vendor support, and provide application maintenance as required and appropriate.
• Participate in project management using appropriate project management standards and procedures.
• Assist in the development of go als, objectives, practices, policies, procedures, and work standards for assigned special projects and programs.
• Conduct needs assessments, evaluate alternatives, plan and implement effective technology and software solutions.
• Analyze, interpret, summarize, prepare and present administrative and technical information and data in an effective manner.
• Evaluate improvements in operations, procedures, policies and provide methods, alternatives, and sound recommendations.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques using automation and technology.
• Interpret, apply, explain, and ensure compliance with applicable federal, state, and local policies, procedures, laws, and regulations applicable to assigned areas.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY BUSINESS ANALYST SERIES
• Effectively represent the City in meetings with other governmental agencies, community groups, and various businesses and professional organizations, and in meetings with individuals.
• Establish and maintain accurate databases, records, and files. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positiv e and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Business Analyst:
Experience:
A minimum of two (2) years of broad experience in business and systems analysis.
T raining :
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Computer Information Systems, or a closely related field. Up to two years of the required education may be substituted with additional experience, on a year for year basis.
Senior Business Analyst:
Experience:
A minimum of four (4) years of broad experience in business and systems analysis related to local government services, operations, and technology solutions, and project management experience overseeing large and complex business system implementations.
Training:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Computer Information Systems, or a closely related field. Up to two years of the required education may be substituted with additional experience, on a year for year basis.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY BUSINESS ANALYST SERIES
Licenses and Certifications:
Possession of a State of California driver’s license and proof of insurance.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a compu ter; and to operate a motor vehicle to visit various City facilities and meeting sites. V ision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person, with groups, and over the telephone . T ouch is required in order to handle documents, and use a computer . Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required . Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information . Employees must possess the ability to lift, carry, push , and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning; observes and interprets people, and situations; learns and applies new information ; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, contractors, vendors, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Information Technology Business Analyst
TO: Information Technology Senior Business Analyst
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY BUSINESS ANALYST SERIES
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Exempt
At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
INFORMATION TECHNOLOGY
TECHNICIAN
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under direct to general supervision, performs a wide range of work assignments in support of City -wide Information Technology systems; maintains, troubleshoots , and repairs computer systems, hardware, and computer peripherals; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
This is the entry -journey level class in the City’s Information Technology job serie s. The Information Technology Technician is characterized by performance in a wide variety of information technology support functions rel ated to the maintenance, troubleshooting, and repair of computer systems, hardware and computer peripherals. An incumbent in this class is expected to carry out general assignments, working under direct supervision initially, and evolving to a higher degree of independence, exercising judgment and initiative within policy guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The Information Technology Technician is distinguished from the Information Technology Analyst in that the later operates with a higher degree of independence, applying well -developed technical and analytical knowledge, and exercising a high level of judgment and initiative. Further, the higher level handles multiple and diverse Information Technology issues and functions at a greater degree of complexity and independence.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from higher level management.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Provides technical support to City -wide technology program clients on a diverse range of personal computer, network system hardware, software, and audio-visual programs.
2. Monitors the work order system; receives and responds to work orders based on request priority ranking, area of expertise, and av ailability; continuously monitors the status of assigned work orders and provides status information to client.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY TECHNICIAN
3. Maintains accurate service request records and related records and files on work performed.
4. Provides technical support to City -wide technology program clients on a diverse range of personal computer, and network system hardware, software, and audio-visual programs.
5. Installs, configure s, test s, troubleshoots, maintains and update s computer hardware, software, equipment, and component within a networked environment, using applicable diagnostic tools.
6. Performs technical network related duties such as resetting passwords and diagnosing hardware and software or communication system connectivity issues; refers issues to higher level technical or professional staff for further investigation and resolution as necessary.
7. Installs and configures desktop computers and associated hardware and software ; loads and tests spec ialized applications and security devices; ensures connectivity to network and communication systems.
8. Installs network related equipment and devices including, but not limited to, wiring and cabling, network interface cards, switches, hubs, and routers.
9. Provides audio-visual technical support for public meetings; sets up and operates sound equipment and video recordings; rotates camera feeds, monitors and troubleshoots media system issues; edits audio and visual recordings for broadcast; creates a variety of presentations with imbedded audio and visual components.
10. Maintains, troubleshoots , and repairs problems with software, computers, phones, cell phones, printers and peripherals; determine s if the problem is hardware or s oftware; resolve s issues related to network and mobile data computers that use wireless broadband connectivity.
11. Documents, maintain s, and upgrade s computer workstations, software and associated peripherals.
12. Maintains the anti-virus environment and Windows security updates for all workstations.
13. Participates in the inventory of hardware and software and assists in ordering equipment as directed.
14. Participates in the identification and evaluation of hardware and software requirements.
15. Authorizes and create s City user accounts and security privileges on the network resources; detects and resolve s any unauthorized use; s upports routing, switching , and other security related issues for the City network infrastructure.
16. Keeps current on trends and innovations in technology.
17. Maintains and updates City website and social media sites, as required.
18. Maintains City telephone system, including troubleshooting problems, installation of new devices and training in the use of telephone systems.
19. Works with other City departments on the development of video pro grams for staff and the public.
20. Provides technical support to City staff on audiovisual procedures and techniques.
21. Ensures the provision of optimal customer service to City staff.
22. Oversees the maintenance of video and audio equipment; schedule s and coordinates equipment repair and maintenance activities; recommends equipment replacement as required.
23. Performs related duties and responsibilities as required.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY TECHNICIAN
QUALIFICATIONS
Knowledge of:
• Operations, services, and activities of a comprehensive information technology program. • Principles and practices of technical support and customer service. • Information technology concepts and technical terms.
• Operational characteristics of desktop, network, and telecommunication systems hardware, software and peripheral equipment.
• Principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving desktop computer hardware and software, and routine network system issues. • Methods and techniques of eliciting information from end users to determine potential problem areas.
• Diagnostic tools used in troubleshooting hardware, software, and connectivity issues. • Principles and practices of inventory control.
• Operation and maintenance of computer hardware and application software. • Video equipment and production techniques for directing, editing, camera, audio, and graphics.
• Microsoft networking environments.
• Federal, State, and local laws, regulations, and codes relevant to assigned areas of responsibility.
• Recent and on-going developments, current literature, and sources of information related to the applications and systems maintained and/or new solutions. • Techniques for providing a high level of customer service by effectively dealing with vendors , contractors, and City staff.
• Record keeping principles and procedures.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Perform a variety of technical duties in supp ort of the City’s technology programs and services.
• Elicit information from client users to triage requests and identify appropriate action. • Install and configure desktop computers, associated hardware ad software and connect to network systems.
• Troubleshoot, evaluate, and diagnose desktop and routine network problems; resolve or refer to higher level staff.
• Demonstrate strong and effective customer support skills. • Utilize a diverse range of audio -visual equipment and technology to broadcast the City’s public meetings,
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY TECHNICIAN
• Utilize a variety of video editing applications.
• Operate and troubleshoot audio-visual recording equipment. • Research and interpret data sources and verify their accuracy and completeness. • Independently organize work, set priorities, meet critical deadlines, and follow -up on assignments.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
A minimum of two (2) years of broad technical support in a variety of technology program areas. Experience working with Microsoft Office Suite is highly desirable.
T raining :
Equivalent to a n Associate’s degree from an accredited college or university with major course work in Computer Information Systems, or a closely related field.
Licenses and Certifications:
Possession of a State of California driver’s license and proof of insurance.
Certification as a Microsoft Certified Solutions Expert (MCSE) and/or Microsoft Technical Associate (MTA) is highly desirable, as well as Network professional certifications.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
CITY OF JURUPA VALLEY
INFORMATION TECHNOLOGY TECHNICIAN
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a compu ter; and to operate a motor vehicle to visit various City facilities and meeting sites. V ision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person, with groups, and over the telephone . T ouch is required in order to handle documents, and use a computer . Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required . Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information . Positions in this class occasionally lift, carry or pus h hardware, boxes, tools, supplies, and equipment ranging from 10 to 100 pounds, and may push similar items on a cart weighing up to 200 pounds. Employees must possess the ability to lift, carry, push, and pull materials and objects at a minimum of 20 pounds, and may use assistive devices to push or pull materials up to 200 pounds.
Mental Demands:
While performing the duties of this class, the incumbent regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning; observes and interprets people, and situations; learns and applies new information ; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, contractors, vendors, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Information Technology Technician
TO: Information Technology Analyst
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
MAINTENANCE WORKER I
MAINTENANCE WORKER II
MAINTENANCE WORKER III
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under direct to general supervision, performs a variety of entry, journey, and advanced/lead semi-skilled and skilled work in the construction, modification, maintenance and repair of streets, curbs, gutters, sidewalks, storm drains, graffiti removal, and traffic signs; and performs other related duties and responsibilities as required.
DISTINGU ISHING CHARACTERISTICS
Maintenance Worker I : This i s the entry level class in the Maintenance Worker series. This class is distinguished from the Maintenance Worker II by the performance of the less skilled and more routine street maintenance, construction, and repair work. Incumbents at this level work under close supervision as they gain experience and demonstrate ability to perform a range of duties with minimal supervision. This class is distinguished from the Maintenance Worker II in that the latter performs work which requires demonstrated knowledge and skill in a variety of areas of work assigned within this series. Because this class is typically used as a training class, employees may have limited or no directly related work experience.
Maintenance Worker II : T his is the full journey level in the Maintenance Worker series. Positions assigned to the Maintenance Worker II level are distinguished from the Maintenance Worker I level by the performance of the full range of duties assigned to this series, working independently and exercising a higher degree of judgment and initiative. Positions at the II le vel receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.
Maintenance Worker I II: T his is the advanced journey , lead , and specialist level in the Maintenance Worker series. In addition to the above (Maintenance Worker II), positions assigned to the Maintenance Worker III level perform the most complex and difficult specialist level work, and exercise a higher level of judgment and initiative, and provide lead direction and training to lesser skilled employees.
Flex Staffing: Positions in the Maintenance Worker Series are flexibly staffed and positions are normally filled by advancement within the series, upon fully performing the duties and responsibilities,
CITY OF JURUPA VALLEY
MAINTENANCE WORKER I, II & III
demonstrating the knowledge, skills, and abilities, and meeting the requirements for the higher class, as determined by management.
SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision (Maintenance Worker I) or general supervision ( Maintenance Worker II and IIII) from the Public Works Maintenance Supervisor . Maintenance Worker I’s and II’s may also receive lead direction from Maintenance Worker III’s.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Performs construction and maintenance work in public works areas including streets, sidewalks, storm water and drainage systems, street sweeping, graffiti abatement, and traffic signage and striping.
2. Sweeps and shovels debris and litter, carries cans and heavy objects and loads trucks; assists in emptying loads at dump sites.
3. Removes and installs of street lighting poles and fixtures; maintaining, repairing and making alterations to buildings, facilities and equipment; remove and/or paints over graffiti o n private and public property; assisting in the fabrication, assembly, and installation of traffic signs.
4. Builds and removes forms; mixes, sets, trowels and finishes concrete, cement, and masonry.
5. Breaks and removes pavements; digs, shovels, hauls and loads soils, sand, gravel, cement, asphalt mixes and other materials, tools, and equipment; cleans up work sites upon completion of job.
6. Maintains records of work performed.
7. Operates various types an d sizes of trucks and motorized equipment, such as dump trucks, tractors, skip loaders, bobcats, backhoes, front loaders, jackhammer, and other power tools; inspects vehicles and reports maintenance as required.
8. Operates air compressor and pneumatic air tools, including breaking guns and concrete saws; uses hand tools including shovels, picks, brooms, wheelbarrows, rakes and rollers, and a variety of small hand tools for a verity of trades.
9. Sweeps and shovels debris and litter, carries cans and heavy obje cts and loads trucks; assists in emptying loads at dump sites.
10. Drives vehicles to work sites and sets up and removes barricades to protect crews from street traffic including lane closures and DUI checkpoints; directs traffic in roadways to protect crews.
11. Lays and rakes, rolls and irons hot asphalt and oil spray.
12. Performs rough carpentry and pipefitting.
13. Performs storm drain maintenance, removes and replaces drains; cleans and removes debris from drains.
14. Measures and lays out center lines, crosswalks, and other line markings.
15. Meets with and responds to inquiries and concerns from the public.
16. May assist with the removal and installation of street lighting poles and fixtures.
CITY OF JURUPA VALLEY
MAINTENANCE WORKER I, II & III
17. May assist with maintaining, repairing and making alterations to build ings, fa cilities and equipment.
18. Removes and/or paints over graffiti on private and public property.
19. Assists in the fabrication, assembly, and installation of traffic signs.
20. Performs weed abatement duties and applies herbicides as needed.
21. Responds to after-hour emergency call-back.
22. Responds to hazardous materials clean-ups.
23. Performs homeless encampment abatement.
24. Operates pump to remove water from flooded areas.
25. Performs tree trimming duties.
26. Assists at community events with set-up and break-down, and clean-up duties.
27. Participates in weekly staff trainings.
28. May provide lead direction and assist in the development of work procedures (Maintenance Worker III).
29. Transports assigned vehicle for scheduled service and maintenance.
30. Orders supplies, and picks up supplies from vendors.
31. Performs related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• Techniques, tools, and materials used in the construction, maintenance, and repair of streets, gutters, sidewalks, storm drains, and related facilities. • Operation and maintenance of a wide variety of hand and power tools and equipment common to the field.
• Operation of motorized vehicles and equipment common to the field. • Proper placement of cones, barricades, and warning devices and directing traffic flow at job sites.
• Techniques, methods, tools, and material used in applying paint and other protective coatings to a wide variety of surfaces, including wood, concrete, stucco, and metals. • Applicable Federal, State, and local laws, codes, and regulations. • Basic principles of mathematics.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• Occupational hazards and standard safety practices.
• City and mandated safety rules, regulations, and protocols. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Ability to:
CITY OF JURUPA VALLEY
MAINTENANCE WORKER I, II & III
• Safely and effectively perform entry, journey, or advanced level construction, modification, maintenance and repair work.
• Use a variety of hand and power tools and heavy equipment used in the type of work being performed.
• Understand and follow oral and written instructions and to work from sketches, blueprints, and diagrams.
• Maintain accurate logs, records, and basic written reports of work performed. • Safely and skillfully operate motorized vehicles and equipment used in the course of work. • Maintain a variety of filing, record keeping, and tracking systems. • Perform heavy physical labor.
• Estimate time and materials for completion of projects. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work independently and as part of a team.
• Make sound decisions within established guidelines.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience – Maintenance Worker I:
A minimum of one (1 ) year of experience in public works related construction or maintenance work.
Experience – Maintenance Worker II:
A minimum of three (3) years of skilled experience in public works related construction or maintenance work.
Experience – M aintenance Worker III:
A minimum of four (4) years of skilled experience in public works related construction or maintenance work with specialty experience in multiple trades including asphalt, concrete, carpentry, pipefitting and/or facilities maintenance; and in the use of a variety of hand and power tools and equipment, as well as various types and sizes of trucks and motorized equipment.
Training – All Levels:
High School graduation or satisfactory equivalent.
CITY OF JURUPA VALLEY
MAINTENANCE WORKER I, II & III
Licenses and Certifications:
• Possession of, or ability to obtain, a valid California Driver's License. • Possession of, or ability to obtain, a valid Class A or B California Driver's License may be required, after appointment, depending on assignment.
• Certification in CPR and First Aid by time of appointment or within first three (3) months of employment.
Special Requirements:
Incumbents in this class are subject to emergency callback and extended shifts.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees primarily work in an outdoor construction and maintenance environment and may be exposed to hot and cold temperatures, inclement weather conditions, loud noise levels, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. The nature of the work also requires the incumbent to climb ladders, work in heavy vehicle traffic conditions, and often work with constant interruptions.
Physical Demands:
Must possess mobility to work in a field setting performing heavy labor, and in order to operate a motor vehicle to visit various locations in the field; vision to use small and heavy equipment in the field; and hearing and speech in order to communicate in person and as part of a team on job - sites. Finger dexterity is needed to operate hand tools in the field. Positions in this classification regularly stand, walk on level and slippery surfaces, reach, twist, turn, kneel, bend stoop, squat, crouch, grasp, crawl, and make repetitive hand movement in the performance of daily activities.
Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 100 pounds.
Mental Demands:
While performing the duties of this class, the incumbent is regularly required to use oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math/mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions, and interact with City management, staff, members of the public, and others encountered in the course of work.
CITY OF JURUPA VALLEY
MAINTENANCE WORKER I, II & III
CAREER PROGRESSION
FROM: Maintenance Worker I
TO: Maintenance Worker II
TO: Maintenance Worker III or Facilities Maintenance Specialist
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
MANAGEMENT AIDE
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, performs a variety of para -professional and routine entry -level professional administrative, analytical, technical, and programmatic duties in support of various administrative and programmatic operations and activities; provides staff support to a City department, office, and/or program area; coordinates assigned activities with other divisions, outside agencies, and the general public; and performs related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
This is a para- professional class leading into the professional Management Analyst series. Incumbents perform para-professional administrative and programmatic support and routine entry-level professional analysis duties while learning City policies, procedures, and specific techniques related to area of assignment. Work progress is frequently reviewed, parameters of the work are well defined, and the methods and procedures necessar y to complete the work are predetermined. As experience is gained, assignments gradually become more diversified and incumbents work with greater independence. Job assignments are in specific departments and/or programs, where incumbents are expected to as sist the department head, division manager, and/or higher- level analysts with program, operational, and administrative functions.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory or management level staff. Exercises no direct supervision over staff.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Performs a variety of para-professional administrative and routine entry -level professional analytical and technical duties requiring analysis and the application of specific program knowledge and administrative skills in support of a City department, division, program, or function; provides assistance in administrative and operating programs as assigned.
2. Conducts research; collects and compiles information from various sources; analyzes data; prepares written and/or oral reports; assists in the preparation of grants; develops a nd revises
CITY OF JURUPA VALLEY
MANAGEMENT AIDE
forms and report formats; establishes procedural manual for clerical and administrative support services for assigned areas.
3. Assists in the preparation of the annual budget and monitors budget expenditures.
4. Participates in planning, coordinating, implementing, and promoting assigned programs, projects, and initiatives; participates in the development and implementation of program goals, objectives, policies, procedures, and priorities.
5. Provides assistance in resolving operational and administration problems; identifies problem areas and issues; conducts research to find alternative solutions; makes recommendations; assists in implementation of recommendations.
6. Researches, analyzes, and makes recommendations on program compliance with applicable laws and regulations.
7. Receives, researches, and responds to citizen requests for information.
8. Prepares a variety of public outreach and informational materials including newsletters and brochures.
9. Assists in the preparation of requests for proposals for hiring outside consultants, vendors, and contractors; assists in researching contract service and supply needs; monitors contract compliance.
10. Serves as a contact and liaison for assigned functions and programs with other City departments and staff, the general public, and outside agencies and organizations.
11. Performs related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• General understanding of public administration, organization and operation of municipal government.
• Research and reporting methods, techniques, and procedures. • Applicable Federal, State, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility. • General understanding of basic budget preparation and administration. • Application of critical thinking and analysis.
• Records keeping principles and procedures.
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Methods and techniques of preparing technical and administrativ e reports, and general business correspondence.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
CITY OF JURUPA VALLEY
MANAGEMENT AIDE
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Assist in the development of go als, objectives, practices, policies, pro cedures, and work standards for the department.
• Analyze, interpret, summarize, prepare and present administrative and technical information and data in an effective manner.
• Interpret, apply, explain, and ensure compliance with applicable federal, state, and local policies, procedures, laws, and regulations.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Effectively represent the department and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations and in meetings with individuals.
• Establish and maintain a variety of filing, record keeping, and tracking systems. • Properly interpret, ensure compliance with, and make recommendations in accordance with laws, regulations, and policies.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience
Experience performing professional administrative responsibilities in a municipal government is highly desirable but not required.
Training
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Management, Business or Public Administration, or a closely related field.
CITY OF JURUPA VALLEY
MANAGEMENT AIDE
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to visit various City development and meeting sites. Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person , before groups, and over the telephone . T ouch is required in order to handle documents, and use a computer . Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required . Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information . Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathe matical reasoning; observes and interprets people, and situations; learns and applies new information ; performs highly detailed work; de als with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, developers, contractors, homeowners, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Management Aide
TO: Management Analyst
CITY OF JURUPA VALLEY
MANAGEMENT AIDE
Approved by Name: City Council Title: N/A
Effective/Revision Date: 8/17/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
MANAGEMENT ANALYST
SENIOR MANAGEMENT ANALYST
PRINCIPAL MANAGEMENT ANALYST
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, performs a full range of routine to complex, responsible, and varied professional, analytical, financial, systems, statistical, programmatic, management, policy and/or other administrative analysis duties in providing highly responsible staff support within the organization; develops, presents and implements plans, programs and recommendations for the City Council, City Manager, City departments, advisory committees and commissions, as well as agencies independent of the City; provides staff support to upper level management; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
Management Analyst - This is the entry -journey level class within the Management Analyst series. This class is typically used as an entry level professional class in which an incumbent develops and evolves into full journey level work. Incumbents may initially have limited related work experience. This class is distinguished from the Senior Management Analyst by the performance of the more routine tasks, while the senior level performs more complex duties. An incumbent in this class is expected to carry out general administrative assignments and works closely with management personnel on all matters which involve policy decisions, interpretation, and complex organizational matters. Initiative is required in conducting thorough research, and in making appropriate and sound recommendations to upper management.
Senior Management Analyst - This is the advanced journey -level class in the professional Management Analyst series. Positions at this level are generally assigned responsibility for the management and administration of programs, projects, functions, and/or service areas. Incumbents at this level also independently perform the mo re difficult and responsible analytical, financial, systems, statistical, programmatic, management, and other administrative analyses duties in providing highly responsible staff support to a City department, office, and/or program area. Assignments are typically received in broad, outline form, and incumbents are expected to act independently in developing applicable resources and information.
Principal Management Analyst – This is the a dvanced and supervisory level class in the professional Management Analyst series. Positions at this level are generally assigned responsibility for the
CITY OF JURUPA VALLEY
MANAGEMENT ANALYST SERIES
independent development, management, and administration of more complex and/or multiple programs, projects, functions, and/or service areas. Incumbents at this level conduct difficult, sensitive, and complex administrative, managerial, and technical work under broad general supervision, where assignments are subject to infrequent review while work is in progress and upon completion. The incumbent serves in a variety of administrative, managerial, analytical and liaison capacities, as required by the changing needs of the City and as directed by the City Manager, A ssistant City Manager and/or other Department Directors. Successful performance of the work requires knowledge of public policy, human resources policy, municipal functions and activities, including the role of an elected City Council, and the ability to develop, oversee and implement projects and programs in a variety of areas. This class is distinguished from the lower-level analyst classes by the assignment of greater or more complex and sensitive projects, responsibility for negotiations, and liaison type roles. This level may also be assigned managerial and administrative oversight over other analysts, interns, administrative personnel, and City staff as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the City Manager, Assistant City Manager, or Department Head, as assigned. May exercise direct and/or general supervision over assigned staff at the Principal Management Analyst level. May exercise work leadership and/or functional supervision over assigned staff at the Senior Management Analyst level.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
All positions:
1. Performs a variety of professional -level organizational, planning, management, operational, financial, systems, legislative analysis, public information, special events, and community outreach duties in support of projects, programs, and activities.
2. Prepares, develops, monitors, and administers various departmental and program budgets; prepares preliminary budget estimates; performs financial forecasting and planning; recommends revenue and expenditure adjustments; prepares budget reports for review by management.
3. Participates in the administration of programs on behalf of City Departments; implements program under established pr ocedural direction ; coordinates with assigned teams and areas of responsibility; reviews and monitors financial reports; assists in preparing and managing program budgets in support of City and Departmental goals; performs research and collects data to formulate analyst reports.
4. Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for assigned programs.
5. Establishes and maintains internal control procedures and ensures that accounting standards are met.
6. Coordinate public events designed to increase community engagement.
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MANAGEMENT ANALYST SERIES
7. Assists in the research, development, monitoring, and reporting of grants and alternate funding sources; ensures compliance with federal, state, and City accounting and reporting requirements and applicable laws, regulations, and professional accounting practices.
8. Authors management, operational, staff, legal, regulatory, and financial reports; presents reports to the City Council and other boards, committees, and commissions.
9. Serves as a liaison and represents the department and City to the public, media, and various regulatory agencies, community groups, and other agencies; analyzes, interprets, and explains departmental and programmatic policies and procedures to various stakeholders.
10. Conducts a variety of routine analytical studies by selecting, adapting, and applying appropriate analytical, research, and statistical techniques; evaluates alternatives, makes preliminary and final recommendations, and assists with the implementation of procedural, administrative, and/or operational changes after approval; prepares comprehensive technical records and reports, identifies alternatives, and makes and justifies recommendations.
11. Participates in research, development, conversion, installation, and maintenance projects for department-specific applications and systems.
12. Attends and participates in professional group meetings; stays abreast of new trends, technologies, and innovations in area(s) of assignment; researches emerging products and enhancements and their applicability to City needs.
13. Participates on a variety of boards, committees, and commissions and represents the City to a variety of community and stakeholder groups.
14. Implement and manage the City’s legislative platform in coordination with the City Manager, Assistant City Manager, and consultant; interact with elected officials on legislative actions, activities, and potential funding sources; assists in drafting proposed legislation.
15. Oversee the City’s emergency management program, as provided through contracted services.
16. Monitors changes in federal, state, and local regulations, analyzes impact, and recommends and implements policy and procedural changes after approval.
17. Receives, investigates, and responds to routine problems and inquiries in a professional manner; identifies and reports findings and takes necessary corrective action.
18. Performs related duties and responsibilities as required.
In addition to the above, when assigned to the Senior Management Analyst level:
19. Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for assigned City Department.
20. Plans, directs, and manages programs on behalf of assigned City Department; p rovides policy, program, and procedural direction to assigned teams and areas of responsibility; reviews financial reports and budgets to provide fiscal direction; manages, directs and negotiates the contracts and activities of contractors; prepares and manages program budgets in support of City and Departmental goals; performs research and collects data to formulate analyst reports.
21. Prepares, develops, monitors, and administers large and complex departmental, project, and program budgets; prepares preliminary budget estimates; performs financial forecasting and planning; recommends revenue and expenditure adjustments; prepares budget reports for review by management.
CITY OF JURUPA VALLEY
MANAGEMENT ANALYST SERIES
22. May oversee department fiscal administration activities including accounts receivable and payable, payroll, purchasing, and contract administration; prepares, reviews, and approves invoices, check requisitions, and purchase orders; prepares expenditure summary reports and other financial reports as requested.
23. May provide lead and/or functional supervision; may direct, assign work, train, and monitor work of staff within the work unit.
24. Receives, investigates, and responds to difficult and sensitive problems and inquiries in a professional manner; identifies and reports findings and takes necessary corrective action.
25. Conducts a v ariety of complex analytical and operational studies by selecting, adapting, and applying appropriate analytical, research, and statistical techniques; evaluates alternatives, makes preliminary and final recommendations, and assists with the implementation of procedural, administrative, and/or operational changes after approval; prepares comprehensive technical records and reports, identifies alternatives, and makes and justifies recommendations.
In addition to the above, when assigned to the Principal Management Analyst level:
26. Conducts a variety of highly complex analytical and operational studies by selecting, adapting, and applying appropriate analytical, research, and statistical techniques; evaluates alternatives, makes preliminary and final recommendations, and assists with the implementation of procedural, administrative, and/or operational changes after approval; prepares comprehensive technical records and reports, identifies alternatives, and makes and justifies recommendations.
27. Plans, organizes, assigns, reviews, and evaluates the work of assigned administrative support staff; trains staff in work procedures; evaluate s employee performance, counsels employees, and effectively recommends initial disciplinary action; and assists in selection and promotion.
28. Receives, investigates, and responds to the most difficult, complex and sensitive problems and inquiries in a professional manner utilizing discretion and independent judgment; identifies and reports findings and takes necessary corrective action.
29. Assumes responsibility for the administration of multiple departmental programs.
30. Prepares, develops, monitors, and administers the most complex departmental, project, and program budgets; monitors Capital Improvement Project (CIP) budget s; prepares preliminary budget estimates; performs financial forecasting and planning; recommends revenue and expenditure adjustments; prepares budget reports for review by management.
QUALIFICATIONS
Knowledge of:
• Theories, principles, and practices of public and business administration as applied to assigned operations, programs, and projects.
• Administrative principles and practices, including goal setting, program development, implementation, management, and evaluation.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs.
CITY OF JURUPA VALLEY
MANAGEMENT ANALYST SERIES
• Principles and techniques of conducting analytical studies, evaluating alternatives, making sound recommendations, and preparing and presenting effective and technical reports. • Public relations techniques.
• Principles and techniques for working with diverse groups of stakeholders both internally and externally.
• Principles and practices of f ostering effective team interaction to ensure teamwork is conducted smoothly.
• Principles and practices of budget development and administration. • Principles and practices of grants administration.
• Public agency contract administration and City-wide administrative practices. • Federal, State, and local laws, regulations, and codes relevant to assigned areas of responsibility.
• Methods and techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned program.
• Methods and techniques of preparing technical and administrative reports, and general business correspondence.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Record keeping principles and procedures.
• Basic principles and practices of employee supervision, including work planning, monitoring, training, and evaluation (Principal level).
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Assist in the development of go als, objectives, practices, policies, procedures, and work standards for assigned special projects and programs.
• Develop, implement, and manage assigned programs, projects, and activities in an independent and cooperative manner.
• Coordinate and oversee departmental administrative, budgeting, and fiscal reporting activities. • Plan and conduct effective management, administrative, and operational studies. • Analyze, interpret, summarize, prepare and present administrative and technical information and data in an effective manner.
CITY OF JURUPA VALLEY
MANAGEMENT ANALYST SERIES
• Evaluate improvements in operations, procedures, policies and provide methods, alternatives, and sound recommendations, Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Plan, organize, schedule, assign, train, review, and evaluate the work of staff, as assigned (Principal level).
• Interpret, apply, explain, and ensure compliance with applicable federal, state, and local policies, procedures, laws, and regulations.
• Effectively represent the City in meetings with other governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain accurate databases, records, and files. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience - Management Analyst:
A minimum of two (2) years of broad experience related to local government management, including analytical, financial, systems, statistical, management, policy , budgeting, grants, and/or project and program administration.
E xperience - Senior Management Analyst:
A minimum of four (4) years of broad experience related to local government management, including analytical, financial, systems, statistical, management, policy , budgeting, grants, and/or project and program administration.
Experience – P rincipal Management Analyst:
CITY OF JURUPA VALLEY
MANAGEMENT ANALYST SERIES
A minimum of six (6) years of broad experience related to local government management, including analytical, financial, systems, statistical, management, policy , budgeting, grants, and/or project and program administration.
Training - All Levels:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Management, Business or Public Administration, or a closely related field. A Master’s degree in Management, Business or Public Administration or a related field is highly desirable.
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to visit various City development and meeting sites. Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person , before groups, and over the telephone . T ouch is required in order to handle documents, and use a computer . Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required . Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information . Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathe matical reasoning; observes and interprets people, and
CITY OF JURUPA VALLEY
MANAGEMENT ANALYST SERIES
situations; learns and applies new informat ion; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, developers, contractors, homeowners, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Management Analyst
TO: Senior Management Analyst
TO: Principal Management Analyst
TO: Deputy City Manager
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Exempt
At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by e ither City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
MARKETING AND COMMUNICATIONS
MANAGER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general direction, provides high level and complex administrative support to the City Manager , Assistant City Manager, and City Council in serving as the City’s Marketing and Communications Manager; performs professional and administrative work in planning, coordinating, and performing City -wide communication activities; prepares and disseminates informational materials to the public and news media; prepares marke ting publications concerning City services, activities, programs, events, and functions; serves as the event manager for the City in developing opportunities for community engagement; manages the City’s website and online media platforms; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
The Marketing & Communications Manager is a member of the Executive Team and responsible for planning, organizing, and managing the City’s Communications, Public Information, Outreach, Marketing, Website and online media platforms, and Special Events for the City Manager’s Office . The incumbent is responsible for performing diverse, specialized and complex work involving significant accountability and decision-making responsibilities, which include policy development, the establishment of goals and objectives, program administration, and budget development and oversight. Performance of the work requires the use of considerable technical knowledge, independence, initiative and discretion as well as a high degree of political acumen . The Marketing & Communications Manager class collaborates and coordinates functions and activities across department lines in order to achieve goals and objectives.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the City Manager and/or Assistant City Manager. May exercise direct and/or general supervision over assigned staff.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
CITY OF JURUPA VALLEY
MARKETING & COMMUNICATIONS MANAGER
1. Provides support to the City Manager, Assistant City Manager, and City Council in the development of new innovative communications, marketing, and outreach programs and revising existing programs to achieve optimal effectiveness; p articipates in the development and implementation of goals, objectives, and priorities for assigned functions and programs; recommends and implements resulting policies and procedures.
2. Participates as a member of the City’s Executive Management Team and engages in decision-making involving policy options, programs, and use of City resources.
3. Develops, implements, and coordinates a comprehensive communications program for the City which identifies audiences, messages, communications tools and evaluation measures.
4. Synthesizes City -wide vision, mission, strategic goals and key issues into concrete messages for educational, informational and marketing purposes.
5. Coordinates communication activities to foster understanding among the public and City employees of City-wide vision, strategic priorities, program goals and services.
6. Prepares and disseminates a wide variety of public information regarding City business including news releases, pub lic service announcements, newsletters, articles, special presentations and related materials.
7. Writes and places media announcements and articles as required.
8. Participates in developing content and format for the City’s web site.
9. Develops multi -media pre sentations as required, including PowerP oint slide shows, displays and photographic exhibits.
10. Receives and responds to calls and inquiries from citizens.
11. Serves as the City’s special events manager including coordination of event logistics, registration, attendee tracking, presentation and materials support, and pre- and post-event evaluations in order to achieve community participation and engagement.
12. Confers with representatives of other departments, committees and vendors as required related to communications, marketing, media, outreach, projects and special events.
13. Edits and designs promotional materials.
14. Interacts with co -workers at all levels in the organization in a collaborative and customer service - oriented manner.
15. Responds to media inquiries; facilitates me dia interviews and photographs; maintains archives of press articles related to City news.
16. Makes public appearances on behalf of the City ; serves as an advisor to those making public appearances and presentations.
17. Coordinates public appearances on behalf of the City Council; prepares venues, scripts, fact sheets, and other related details in order to ensure a successful presentation.
18. Establishes appropriate mediums to communicate and inform elected officials of relevant issues.
19. Organizes the dissemination of positive and accurate information to the public regarding City business by utilizing a variety of communication tools, including: news releases, press conferences, public service announcements, social media, newsletters, fact sheets, commercials, special presentations and other collateral material.
20. Under guidance of City leadership, pro -actively seeks regional and national news media coverage exemplifying the positive programs and services, opportunities and advantages of the City.
CITY OF JURUPA VALLEY
MARKETING & COMMUNICATIONS MANAGER
21. Coordinates and disseminates reports and newsletters which showcases City projects, services, programs and other news.
22. Provides training opportunities for City staff in news media and public information processes and procedures.
23. Coordinates photography and videography at a variety of presentations and special events.
24. Prepares and delivers presentations to the City Council related to assigned special project s and programs.
25. Represents the City in administrative matters, and public relations with the community, professional organizations, advisory committees, and local, state, and federal agencies.
26. Organizes and leads special projects on behalf of the City Manager’s Office; drafts and presents reports and recommendations; coordinates communications requiring interaction with City departments and elected officials.
27. Develops, coordinates, and manages multiple contracts and projects; solicits and negotiates consultant services.
28. Participates in the development and administration of the department budget; submits budget recommendations; and monitors expenditures.
29. Manages and maintains the City’s website and online media platforms; continuously writes, updates, edits, proofreads and uploads materials to maintain current status.
30. Investigates and follows up on specific requests and complaints from City officials and staff, outside agencies, and citizens pertaining to various City services, programs, and activities.
31. Selects, trains, motivates, and evaluates assigned personnel, as assigned; provides or coordinates staff training; works with employees to correct deficie ncies; implements discipline and termination procedures.
32. Attends various conference, trade shows, and other community events in promoting the City; attends and participates in professional group meetings; and stays current on new trends and innovations.
33. Performs related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• Administrative principles and practices, including goal setting, program development, implementation, management, and evaluation.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs. • Principles and techniques for working with diverse groups of stakeholders both internally and externally.
• Principles and practices of f ostering effective team interaction to ensure teamwork is conducted smoothly.
• Techniques and methods used in the development and evaluation of marketing and communications.
• Principles and practices of research, journalism, graphic design, layout and production. • Principles and techniques related to public announcements using multi-media. • Fundamentals of photography, video-photography and cable-casting.
CITY OF JURUPA VALLEY
MARKETING & COMMUNICATIONS MANAGER
• Principles and practices of budget development and administration. • Principles, practices, and procedures of public administration in a municipal setting. • Functions, services, and funding sources of a municipal government. • Functions, authority and responsibilities of an elected City Council. • Public agency contract administration and City-wide administrative practices. • Technical, legal, financial, and public relations issues associated with the management of municipal services.
• Federal, State, and local laws, regulations, and codes relevant to assigned areas of responsibility.
• Methods and techniques for effectively representing the City in sensitive and/or political public relations with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. • Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures.
• Recent and on-going developments, current literature, an d sources of information related to the operations of the assigned program.
• Methods and techniques of preparing technical and administrative reports, and general business correspondence.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Principles of supervision, training, and performance evaluation. • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Develop and implement goals, objectives, practices, policies, procedures, and work standards for assigned special projects and programs.
• Work cooperatively with, provide staff support to, and implement the policies of the City Manager and City Council.
• Develop, organize, and coordinate a comprehensive City-wide marketing and communications program.
• Gather and verify news information through interview, observation and research. • Advise on the most effective techniques of information dissemination. • Exercise judgment in release of sensitive information; give information rapidly, accurately and tactfully.
• Prepare press releases, news articles, presentations, reports and other written materials in a timely and appropriate manner.
• Prepare and present a variety of communications materials.
CITY OF JURUPA VALLEY
MARKETING & COMMUNICATIONS MANAGER
• Write and edit newsletters and news releases; prepare flyers and reports. • Prepare and give oral presentations.
• Edit materials for proper content, punctuation and grammar. • Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Analyze, interpret, summarize, and present technical information and data in an effective manner.
• Effectively represent the City in meetings with governmental agencies, community groups, and various businesses, professional and regulatory organizations, and in me etings with individuals.
• Independently organize work, set priorities, meet critical deadlines, and follow -up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner. • Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Establish, maintain, and foster positive and ef fective working relationships with those contacted in the course of work.
• Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
A minimum of five (5) years of increasingly responsible experience in public relations writing graphic design, video production, media relations, marketing, communications, community outreach social media management, website content development, and professional administrative work using graphics and desktop publishing systems preferably in a local government setting.
Training:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Communications, Journalism, English, Business or Public A dministration, or a closely related field. A Master’s degree in a related field is highly desirable.
Licenses and Certifications:
Possession of a State of California driver’s license and proof of insurance.
CITY OF JURUPA VALLEY
MARKETING & COMMUNICATIONS MANAGER
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends. Bi-lingual ability is highly desirable.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physi cal substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing City-wide policies and procedures.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to visit various City development and meeting sites. Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in p erson, before groups, and over the telephone. Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathe matical reasoning; observes and interprets people, an d situations; learns and applies new information; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with elected officials, City management, staff, developers, contractors, ho meowners, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Marketing & Communications Manager
TO: Assistant City Manager
CITY OF JURUPA VALLEY
MARKETING & COMMUNICATIONS MANAGER
Approved by Name: City Council Title: N/A
Effective/Revision Date: 5/4/23 FLSA Status: Exempt
At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
OFFICE ASSISTANT I
OFFICE ASSISTANT II
SENIOR OFFICE ASSISTANT
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under direct to general supervision, performs a variety of general clerical and customer service duties in support of an assigned function; assists the public at the counter and on the phone with City policies, complaints, and questions; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
Office Assistant I: This is the entry level and training class in the Office Assistant S eries. Initially under direct supervision, incumbents are responsible for learning to perform routine office and customer service duties associated with the department to which assigned. Because this class is typically used as a training class, employees may have limited or no directly related work experience. This class is distinguished from the Office Assistant II by the performance of less complex duties of routine difficulty, and incumbents exercise less independent discretion and judgment in matters related to work procedures and methods.
Office Assistant II: This is the journey level class in the Office Assistant Series. Incumbents within this class are distinguished from the Office A ssistant I by the performance of the full range of clerical and customer service duties of moderate difficultly associated with the department to which assigned.
Incumbents are expected to work independently, and exercis e a higher degree of judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Office Assistant classification in that the latter is responsible for the more complex office and customer service duties and requires a higher degree of specific departmental knowledge related to programs and services.
Senior Office Assistant: This is the advanced journey level class in the Office Assistant Series.
Incumbents within this class are responsible for performing the full range of clerical and customer service duties which are increasingly difficult and complex. Incumbents are expected to independently perform the full scope of assigned clerical and customer duties related to department se rvices, projects, and programs, and exercis e a higher degree of judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the
CITY OF JURUPA VALLEY
OFFICE ASSISTANT SERIES
operating procedures and policies of the work unit. Further, positions assigned to the senior level may provide work leadership and training in a lead capacity over lesser skilled staff. This classification is distinguished from the Administrative Assistant I in that the later performs a wider variety of administrative, clerical, financial, confidential, and project record keeping duties and responsibilities.
Flex Staffing: Positions in the Office Assistant Series are flexibly staffed and positions are normally filled by advancement within the series, upon fully performing the duties and responsibilities, demonstrating the knowledge, skills, and abilities, and meeting the requirements for the higher class, as determined by management.
SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision (Office Assistant I ) or gener al supervision (Office Assistant II and Senior Office Assistant) from higher level management, as assigned. The Senior Office Assistant may provide lead and functional direction over Office Assistant I’s and II’s.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
Office Assistant I/II:
1. Performs a wide variety of clerical and customer service support; provides basic information within the area of assignment; directs the public to the appropriate department.
2. Responds to public inquiries in a courteous manner; explains assigned program areas to the public; provides proper documents and resource references as required; refers complex inquiries to appropriate staff.
3. Inform staff when meeting participates arrive.
4. Receives and responds to inquiries, in oral or written form, from the public or other agencies concerning department/division operations.
5. Communicates with staff of other departments and agencies to obtain and relay information and to coordinate activities.
6. Collects a variety of fees and prepares deposits.
7. Coordinates activities with other City departments, outside agencies, and organizations.
8. Operates a variety of office equipment including a computer; performs rou tine data entry into departmental systems and databases.
9. Processes various routine documents, forms, and applications, requiring knowledge of the department's functions.
10. Maintains accurate and detailed records, verifies accuracy of information, researches discrepancies, and records information.
11. Prepares invoices for payment and service order requests; collects timesheets for payroll.
12. Monitors and purchases office supplies; stocks and distributes supplies.
13. Maintains printer/copier such as scheduling servicing, ordering toner, helping staff with printer/copier issues.
CITY OF JURUPA VALLEY
OFFICE ASSISTANT SERIES
14. Receives, opens, time stamps, sorts, and distributes incoming and interdepartmental or departmental mail; prepares and distributes outgoing mail.
15. May relieve other department staff during breaks and lunch.
16. May be exposed to confidential and privileged information during the course of duties and ensures such is maintained.
17. Pickup and drop- off various supplies, equipment, packets, and other materials to intended recipients and from various vendors and suppliers.
18. Performs other related duties and responsibilities as assigned.
Senior Office Assistant (in addition to the above):
19. Responds to complaints and requests for information of moderate to difficult complexity; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from the public.
20. Composes routine letters in response to basic inquiries.
21. Relieves the department head or supervisor of routine to moderately complex clerical duties related to processing of transactional items including personnel actions, budget, payroll, purchasing, and other areas related to assigned department.
22. Compiles information and data of moderate to difficult complexity for administrative, statistical, financial reports and project files; checks data; prepares and assembles reports, manuals, articles and announcements, and other informational materials.
23. Enters complex computer data and retrieves data for reports and projects.
24. Types reports, forms, memoranda, agenda reports and other materials from straight copy.
25. Checks reports, records and other data for accuracy, completeness, and compliance with established procedures and standards.
26. Prepares and maintains a variety of reports, files, and financial information related to assigned department.
27. Maintains departmental files which include confidential material.
28. Assists in compiling annual budget request information.
29. Maintains and updates departmental record keeping systems and specialized databases; enters and updates information with departmental activity, inventory files, and report summaries; retrieves information from systems and specialized databases as required.
30. Maintains calendars and makes meeting arrangements; makes travel arrangements for conferences and meetings; schedules meetings between City staff and other groups or organizations; arranges for necessary set -up and materials to be available at meetings; arranges for catering.
31. May perform other clerical functions that are unique to the department to which assigned.
32. May serve in a lead capacity over Office Assistants I’s and II’s on a project basis, and in providing training, as required.
QUALIFICATIONS
Knowledge of:
CITY OF JURUPA VALLEY
OFFICE ASSISTANT SERIES
• Customer service practices and procedures.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• English usage, grammar, spelling, vocabulary, and punctuation. • City organization, staff, and department locations.
• Operations, services, programs, policies, procedures and processes of the function(s) and/or department to which the position is assigned.
• Federal, state and local laws and regulations applicable to assigned areas of responsibility. • Standards or processes relevant to clerical operations of the function(s) and/or department to which assigned.
• Programs, goals, and purpose of the assigned function. • Basic principles of mathematics.
• Principles, procedures, and methods of r ecord keeping, report preparation, and filing systems.
• Methods of preparing and processing various records, forms and other documents specific to assigned function(s), program (s) and/or department.
• Standard office and clerical practices and procedures. • Modern office practices, methods, and computer equipment and applications related to the work.
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Assist the public, City staff, and other s in researching or obtaining answers to questions regarding City business.
• Use tact and discretion in dealing with sensitive situations, co-workers and the public. • Provide general clerical support to a specialized work unit. • Respond to and effectively prioritize multiple telephone calls and other requests for service. • Interpret and apply administrative and departmental policies and procedures. • Use applicable office terminology, forms, documents, and procedures in the course of work. • Understand, interpret, explain and apply city, state, and federal policy, law, and regulations applicable to areas of responsibility.
• Maintain confidentiality.
• Meet critical deadlines.
• Understand and follow verbal and written instructions. • Type accurately at speeds necessary for successful job performance. • Compose correspondence and reports independently or from brief instructions. • Read, understand, and interp ret technical information, data, documents, and records pertaining to the assigned department's services, processes, and programs. • Perform responsible clerical support work with accuracy, speed, and minimal supervision.
CITY OF JURUPA VALLEY
OFFICE ASSISTANT SERIES
• Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Perform basic mathematical calculations quickly and accurately. • Work independently and as part of a team.
• Make sound decisions within established guidelines.
• Maintain a variety of filing, record keeping, and tracking systems. • Use English effectively to communicate in person, over the telephone, and in writing. • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience – Office Assistant I:
No prior work experience required; however prior office clerical, customer service, and administrative experience is highly desirable.
Experience – Office Assistant II:
A minimum of two (2) years of increasingly responsible clerical, customer service, and administrative experience equivalent to an Office Assistant I.
Experience – Senior Office Assistant:
A minimum of three (3) years of increasingly responsible clerical, customer service, and administrative experience equivalent to an Office Assistant II.
Training – All Levels:
High School graduation or satisfactory equivalent. Completed coursework from an accredited college or university in business administration or a related field is highly desirable.
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
CITY OF JURUPA VALLEY
OFFICE ASSISTANT SERIES
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to visit various City development and meeting sites. V ision is required to read printed materials and a computer screen . H earing and speech is required to communicate in person, before groups, and over the telephone. Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, kn eel, reach, push, and pull drawers open and closed to retrieve and file information . Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning ; observes and interprets people, and situations; learns and applies new information ; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Office Assistant I
TO: Office Assistant II
TO: Senior Office Assistant
Approved by Name: City Council Title: N/A
Effective/Revision Date: 4/1/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
PLANNING MANAGER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general direction, assists in planning, managing, and administering the daily activities of the Planning Department; manages the work of assigned staff and/or consultants; performs complex planning work and prepare s advanced planning studies and reports ; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
This single position class is responsible for managing and integrating the functions, programs and activities within the Planning Department. The incumbent performs the most complex assignments, including the preparation, review, and project evaluation of current, advanced and environmental planning projects including general plan and zoning, review of proposed developments and processing of permits, while providing on -going and day -to-day management of assigned staff. The incumbent supervises and performs complex assignments with responsibility for project development, setting of priorities, developing timelines, evaluating work assigned to staff, and assuring quality and accuracy of the work product. This class is distinguished from the Senior Planner in that the latter performs advanced- level professional planning duties, and serves as a lead exercising technical and functional supervision over lower level planning staff, as assigned. This class is further distinguished from the Community Development Director in that the latter has overall responsibility for management of the City’s planning programs, budget development and management, and for developing, implementing, and interpreting public policy.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Deputy Community Development Director. Exercises direct to general supervision over professional, para-professional, technical, and clerical staff.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Plans, manages, and oversees the daily functions, operations, and activities of the Planning Department; participates in the development and implementation of goals, objectives, policies ,
CITY OF JURUPA VALLEY
PLANNING MANAGER
and priorities for the department; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.
2. Provides day-to-day leadership and works with staff to ensure high performance and continual improvement; fosters a customer service-oriented work environment that supports achieving City objectives and service expectations; provide s leadership and participate s in programs and activities that promote positive employee relations and teamwork.
3. Conducts complex assignments, including the preparation, review, and project evaluation of current, advanced and environmental planning projects including general plan and zoning code maintenance and enforcement, review of proposed developments and processing of permits, and update of department fees; participates in development agreement negotiations.
4. Serve as administrative hearing officer, in the absence of the Director and Deputy Director; reviews and approves or denies administrative cases regarding City planning programs and services; reviews public notices and final conditions for approval of planning projects; ensures timely actions on administrative cases and implementation of City Council resolutions.
5. Ensures the timely preparation of complete and accurate staff work for presentation and reporting to the Planning Commission, City Council and various committees; perform research and analysis for presentations on special projects and planning issues; provide back up to case planners providing oral reports to the Planning Commission or City Council.
6. Interprets the department’s codes, regulations, plans, policies and functions for City officials and executives, citizens, business and community groups and the public; provide s official interpretations regarding municipal code development regulations to staff and the public.
7. Participates and oversees the work of staff involved in the amendment of existing regulations and the City’s General Plan; identifies and recommends necessary changes to Ci ty development regulations and the City’s General Plan to address changes in development trends or City/community goals; provides for appropriate protection of the City’s natural resources and the preservation of the community’s character.
8. Represents the department to other City departments, elected officials, and outside agencies; explains and interpret s departmental programs, policies, and activities; negotiate and resolve s significant and controversial issues.
9. Attends and make presentations at City Council and Planning Commission meetings; attend s and participates in professional business and community group meetings; stays abreast of new trends and innovations in the field of planning and other types of public services as they relate to the area of assignment.
10. Selects, train s, motivate s, and manage s department personnel as well as consulting staff; evaluates and review work for acceptability and conformance with department standards, including program and project priorities and performance evaluatio ns; works with employees to correct deficiencies; implement s discipline and termination procedures; and respond s to staff questions and concerns.
11. Monitors federal and state legislation that applies to the area of planning; and ensures planning activities are conducted in accordance with federal and state law, ordinances, rules and regulations including the California Environmental Quality Act.
12. Assists the Deputy Director and Director with the evaluation of the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support
CITY OF JURUPA VALLEY
PLANNING MANAGER
systems, and internal reporting relationship; identifies opportunities for improvement; directs the implementation of new processes.
13. Attends inter-departmental Development Review Team meetings.
14. Participates in the coordination and implementation of amendments to the General Plan and policies and procedures; develops and presents recommendations on a variety of permits, maps, ordinances, zone changes and applications.
15. Develops and maintain s close working relationships with diverse agencies, and various City departments.
16. Prepares, review s, and present s staff reports and quarterly p lanning updates, and reports on special projects as assigned by the Director for City Council and the Planning Commission meetings; and oversees updates made to the department’s web page on the City’s website.
17. Serves as a liaison for City departments, divisions, elected officials, outside agencies, organizations and the public, in the best interests of the City.
18. Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations.
19. Performs related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff. • Public agency budgetary, contract admini stration, administrative practices, and general principles of risk management related to the functions of the assigned area. • Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs; principles and practices of municipal government administration.
• Principles, methods, and practices of economic development. • Working knowledge of community agencies and resources in order to effectively assist interested individuals in locating or relocating in the City. • Federal, State and local ordinance, policies, and procedures related to economic development planning, zoning, and building.
• Community characteristics including planning, zoning, schools, budgets, recreational fa cilities and civic attractions.
• Urban land economics.
• Theories, principles, and contents of General Plan, land use, zoning, subdivision, housing, and urban planning regulations, natural resources protection, and environmental laws. • Principles and practices of plan checking and plan review processes. • Method and practice of code enforcement including permit compliance programs and legal aspects of code administration.
• Principles and practices of employee supervision, including work planning assignments, review and evaluation and the training of staff in work procedures.
CITY OF JURUPA VALLEY
PLANNING MANAGER
• Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques and procedures.
• Public purchasing and contracting principles and practices, including competitive bidding procedures.
• Consensus building among large groups of diverse interests. • Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. • Recent and on-going developments, current literature, and sources of information related to the operations of the department.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and computer applications related to work, including word processing and spreadsheet software. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, education, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas. • Prepare and administer large and complex budgets; allocate limited resources in a cost effective manner.
• Provide administrative and professional leadership and direction for the department and the City.
• Interpret, apply, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
• Plan, organize, direct, and coordinate the work of supervisory, professional, and technical personnel.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques. • Effectively administer special projects with contractual agreements and ensure compliance with stipulations.
• Conduct effective negotiations and effectively represent the City and the department in meetings with governmental agencies, contractors, ve ndors, and various businesses, professional, regulatory, and legislative organizations. • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
CITY OF JURUPA VALLEY
PLANNING MANAGER
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Manage and monitor complex projects, on-time, and within budget. • Analyze, interpret, summarize, and present technical information and data in an effective manner.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures. • Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
A minimum of five (5) years of broad and increasingly responsible professional experience in community development, urban planning, housing, and project administration, of which at least two (2) years of experience included work at a supervisory, program/project management level equivalent to a Senior Planner.
Training:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Municipal Planning and Development, Community Development, Urban Planning, Political science, Public Administration or a closely related field. A Master’s degree in a related field is preferred.
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CITY OF JURUPA VALLEY
PLANNING MANAGER
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing City-wide policies and procedures.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to visit various City development and meeting sites. Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person , before groups, and over the telephone . Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Must be able to sit for prolonged periods of time.
Positions in this classification occasionally bend, stoop, k neel, reach, push, and pull drawers open and closed to retrieve and file information . Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning ; observes and interprets people, and situations; learns and applies new information ; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with elected officials, City management , staff, developers, contractors, homeowners, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Planning Manager
TO: Deputy Director of Community Development
Approved by Name: City Council Title: N/A
Effective/Revision Date: 5/4/23 FLSA Status: Exempt
At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
PLANNING TECHNICIAN
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, performs a variety of technical support duties related to the review and processing of planning applications for the Planning Division, and in support of rela ted services and activities of the Community Development Department; provides customer service and technical support by phone, email, and at the public counter; assists with gathering, reviewing, and summarizing data required by professional planning staff; and performs related duties, and performs related duties and responsibilities as assigned.
DISTINGUISHING CHARACTERISTICS
This journey level classification is responsible for independently performing technical duties in support of the City’s current and advance planning functions and professional staff. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from higher level management staff, as assigned.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
1. Provides appropriate information and assistance at the front counter, on the phone, and through email communication by answering questions and providing information regarding zoning, land use, the City’s General Plan, current projects, and departmental policies and functions.
2. Performs routine plan check functions for various projects; receives and reviews applications for planning permits for accuracy and completeness; issues various permits; routes applications to appropriate planning staff.
3. Provides administrative support to professional planners on basic current and advance planning projects; provides assistance to project applicants; prepares and posts legal notices.
4. Researches land use and development entitlements; prepares documentation for lending institutions, real estate brokers, and property owners for approval by professional planning staff.
CITY OF JURUPA VALLEY
PLANNING TECHNICIAN
5. May participate in the review of applications for building permits; within authorized guidelines, may approve routine permits ; if outside scope of authority, routes permit applications to appropriate planning staff.
6. Performs administrative duties including typing, filing, copying documents, and recordkeeping; prepares forms and provides graphic displays, photographs, or other exhibits as needed.
7. Performs site inspections for entitlement projects and zoning compliance; documents and submits findings for action by planning staff.
8. Conducts research for land use, zoning, advance planning, urban design, population trends, transportation, housing, economic, and environmental issues.
9. Compiles information and data for reports; maintains a variety of statistical records; checks and tabulates statistical data.
10. Prepares and maintains a variety of correspondence, reports, notices, and o ther written materials, including proposed project and zoning letters.
11. Maintains and updates zoning and General Plan maps.
12. May perform field inspections to verify site conditions with respect to routine plan checks or zoning compliance letters
13. Observes and complies with City and mandated safety rules, regulations, and protocols.
14. Performs related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• Basic principles and practices of urban and regional planning and zoning. • Basic concepts of architecture and landscaping, as they relate to the process of urban planning.
• Land use, physical design, environmental, and/or social concepts as they relate to the planning process.
• Principles of landscaping as applied to construction and maintenance of project areas. • Methods and techniques of conducting and documenting site inspections. • Methods and techniques of reviewing a diverse range of applications for accuracy and completeness.
• City planning and permitting processes.
• Mapping methods, practices, and techniques.
• Organization, procedures, and operating details of the Community Development Department. • Business letter writing and basic report preparation. • Business mathematics.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
• Cash handling techniques.
• Communication skills and techniques required for gathering, evaluating and transmitting information.
• Operations and organizational structure of municipal government. • Researching and reporting methods, techniques, and procedures.
CITY OF JURUPA VALLEY
PLANNING TECHNICIAN
• Methods and techniques of effective technical report preparation. • Principles and practices of filing and record keeping. • Modern office practices, methods, and computer equipment and computer applications related to work, including word processing and spreadsheet software. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Interpret planning and zoning programs to the general public; identify and respond to issues and concerns of the public.
• Receive and respond to a variety of questions from the general public, contractors, and developers, or refer issues to higher level planning staff. • Read plans and specifications and make site visits.
• Read, interpret, apply, and explain technical written material and federal, state, and local policies, procedures, laws, regulations, ordinances, as well as City planning policies and procedures.
• Review applications for accuracy and completeness; process and/or submit to planning staff for action.
• Perform detailed, technical, and specialized planning and/or permit support work. • Perform the full range of office and administrative support duties and tasks. • Respond to and effectively prioritize multiple phone calls, walk -up traffic, and other requests and interruptions.
• Conduct routine research on planning and zoning related matters and prepare findings. • Interpret and understand technical drawings, maps, site and building plans, and specifications.
• Perform mathematical computations with precision.
• Establish and maintain a variety of filing, recordkeeping, and tracking systems for assigned projects.
• Prepare clear and concise reports, correspondence, and other written materials. • Make sound, independent decisions within established policy and procedural guidelines. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications rele vant to work performed, and modern business equipment to perform a variety of work tasks. • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate an awareness and appreciation of the cultural diversity of the community. • Communicate clearly and concisely, both orally and in writing. • Ensure adherence to safe work practices and procedures.
CITY OF JURUPA VALLEY
PLANNING TECHNICIAN
• Operate a vehicle observing legal and defensive driving practices.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities to perform the essential functions is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
A minimum of three (3) years of experience providing responsible administrative and/or technical support to a planning or land development program. The possession of an Associate’s degree or higher in urban planning or a related field may substitute for the required experience on a year-for-year basis.
Training:
High School graduation or satisfactory equivalent. The completion of an Associate’s Degree in urban planning, land development, or a related field is highly desirable.
Licenses and Certifications:
• Possession of a State of California driver’s license and proof of insurance.
Special Requirements:
Employee in this class may be required to work extended hours including evenings and weekends.
WORKING CONDITIONS
The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions:
Employees in this class generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing City-wide policies and procedures.
Physical Demands:
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer; and to operate a motor vehicle to vi sit various City development and meeting sites. Vision is required to read printed materials and a computer screen. Hearing and speech is required to communicate in person, and over the telephone. Touch is required in order to handle documents, and use a computer. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Must be able to sit for prolonged periods of time. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to
CITY OF JURUPA VALLEY
PLANNING TECHNICIAN
retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
Mental Demands:
While performing the duties of this class, the incumbent in this class regularly uses written and oral communication skills; reads and interprets complex data, information, and documents; analyzes and solves problems; uses math, and mathe matical reasoning; observes and interprets people, and situations; learns and applies new information; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks; and interacts with City management, staff, developers, contractors, homeowners, members of the public, representatives of private and public agencies, and others encountered in the course of work.
CAREER PROGRESSION
FROM: Planning Technician
TO: Assistant Planner
Approved by Name: City Council Title: N/A
Effective/Revision Date: 5/9/23 FLSA Status: Non-Exempt At-Will Status: This is an “At Will” position as defined in Section 2.35.030 of the City of Jurupa Valley Municipal Code. Employment can be terminated with or without cause or notice at any time by either City or employee.
CITY OF JURUPA VALLEY
CLASSIFICATION DESCRIPTION
PRINCIPAL CIVIL ENGINEER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, assign s, review s, and participate s in the work of staff responsible for performing professional civil engineering work associated with the design, development, investigation, construction of land development projects, public works and/or capital projects, and specialized traffic engineering assignments; performs advanced and complex project management and civil engineering functions for citywide public infrastructure, capital improvement designs, construction project inspections, and contract management; oversees and prepare s advanced studies and reports ; reviews plans, evaluates costs, and conducts field r eviews; provides direct supervision over assigned staff; and performs other related duties and responsibilities as required.
DISTINGUISHING CHARACTERISTICS
The Principal Civil Engineer is the supervisory and advanced journey level class within the professional Engineering Series. Incumbents assigned to the principal level are highly experienced and registered professional engineers with responsibility for supervising, assigning, reviewing, and performing the more complex civil engineering tasks and projects. The application of supervisorial and leadership skills is required, as well as professional knowledge and skills in the research, analysis, planning, and implementation of effective engineering designs and project management work, and requires frequent use of independent judgment. Incumbents are expected to perform with a high degree of independence in preparing designs and in fully managing multiple large and complex projects independently or as part of a team. Incumbents serve as the liaison with developers, contractors and consultants, and support larger City projects. Incumbents at this level may serve as a supervisor over a section or functional area of the Engineering Division (e.g. Land Development or Capital Improvement Projects), and manage the work and multiple projects through assigned team members. The work may require regular attendance at meetings and hearings, and in making presentations to City Council, business and community groups.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Deputy Director of Public Works Director/Assist ant City Engineer.
Exercises direct to general supervision over assigned staff.
ESSENTIAL FUNCTION STATEMENTS--Essential duties and responsibilities may include, but are not limited to, the following:
CITY OF JURUPA VALLEY
PRINCIPAL CIVIL ENGINEER
1. Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff and/or consultants responsible for performing difficult and complex project plans and specifications involving hydrology, traffic and soils reports and calculations as well as grading plans, sewer plans, waste water facility plans, streets plans, traffic studies, soils reports, and other documents, including plans, parcel and tract maps, and studies; reviews drawings and details of construction and implementation plans; prepares conditions for approval.
2. Exercises professional engineering judgment in accordance with currently accepted practice of civil engineering and appropriate laws and codes.
3. Leads and p articipates in the preparation of cost estimates, construction spec ifications and financial reports; prepares operating, management and capital improvement budget estimates ; administers project budget expenses in relation to tasks and schedules; administers plan check and calculates and administers development fee impact assessments and updates.
4. Reviews and approves changes to approved plans and specifications; processes a variety of permits.
5. Oversees the bidding process for capital projects including receiving applications, awarding contracts, issuing notices as assigned, and preparing staff reports for Council action.
6. Prepares requests for proposals; evaluates proposals, selects consultants, and administers construction projects.
7. Reviews land development plans, subdivision maps and grading plans for compliance with applicable laws, codes and regulations as assigned.
8. Assists construction inspectors in the interpretation of plans, specifications and other contract documents as assigned.
9. Participates in the selection of technical engineering staff; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.
10. Participates in the preparation and administration of assigned engineering program budget; submits budget recommendations; monitors expenditures.
11. Attends public hearings, committee meetings and workshops ; and serves as a liaison between staff, developers, contractors, consultants, and the general public in matters involving engineering planning, construction, cost updates, reimbursement agreements, and capi tal improvements design.
12. Provides project direction to City consultants and attorneys regarding scope of work; administers professional services contracts; prepares conditions and researches and resolves project issues, verbally or in writing.
13. Develops and revises engineering procedures, policies, standards and guidelines as they relate to particular projects and/or a section of the Engineering Division.
14. Coordinates phases of major construction projects and prepare progress reports.
15. Ensures project compliance with Federal, State and local rules, laws and regulations.
16. Prepares construction inspection reports, non- compliance letters, bond and fee letters and developer credits as well as environmental status reports, and public education materials; prepares fixed asset reports.
17. Prepares agenda reports and staff reports for City Council actions; conducts field reviews and prepares quarterly progress reports.
CITY OF JURUPA VALLEY
PRINCIPAL CIVIL ENGINEER