Agenda packet — Laguna Hills City Council, December 9, 2025 (part 8 of 11)

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Table of Contents

1. Characterization Protocols for Divertible Materials and MSW ..........................................5 1a. Characterization Protocol for Recyclable Materials Being Delivered to Clean MRF .....................................................................................................................................................5 Timing: ....................................................................................................................................5 Methodology:..........................................................................................................................6 Sample Selection Protocol for Residential, Commercial, and Multi-family Containers:...7 1b. Characterization Protocol for Residential Co-collected Food Scraps/Yard Trimmings, Commercial and Multi-family Source-separated Food Scraps Being Delivered to Processing Facilities ........................................................................................10 Timing: .................................................................................................................................10 Methodology:........................................................................................................................11 Sample Selection Protocol for Residential, Commercial, and Multi-family Containers:.12 1c. Characterization Protocol for MSW Being Delivered to Disposal Site.....................16 Timing: .................................................................................................................................16 Methodology:........................................................................................................................17 Sample Selection Protocol for Residential, Commercial, and Multi-family Containers:.18

1.d. Requirements If Contamination Exceeds 25%...........................................................20 1e. Characterization Methodology for C&D Processing Facilities ..................................20

2. Protocol for On-site Field Carts and Bins Contamination Audits ................................22

2.a Protocol for Residential On-site Field Cart Contamination Audits............................22 Timing:......................................................................................................................................22 Methodology.........................................................................................................................22 Reporting..................................................................................................................................24 2b. Protocols for Commercial/Multi-family On-site Field Carts and Bins Contamination Audits ........................................................................................................................................25

3. Assessment of Metrics Achieved for Incentives ................................................................27 Phase 1 timing:.........................................................................................................................27 Phase 2 timing:.........................................................................................................................27

3.1. Assessment of Phase 1 Performance Metrics ...........................................................27

3.2. Assessment of Phase 2 Performance Metrics ...........................................................30

4. Assessment of Minimum Performance Standards for SB 1383 Program Implementation............................................................................................................................32

4.1 Assessment of Percentage of SB 1383 Diversion Programs Fully Implemented as Required by Section 10.02.A ................................................................................................32

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4.2 Assessment of Minimum Performance Standards for Contamination Levels Achieved by Contractor as Required by Section 10.02.B of the Agreement ................33 Maximum Levels of Composite Contamination Required by June 30, 2027 as evaluated for the period of July 1, 2026 – June 30, 2027: .....................................................................33 Maximum Levels of Composite Contamination Required by June 30, 2030 as evaluated for period of July 1, 2029 – June 30, 2030:............................................................................33

4.2.1 Assessment of 30% Maximum Levels of Container Contamination.................33

4.2.2. Assessment of 20% Maximum Level of Container Contamination......................36 Exhibit N-1: Schedule of Characterization Studies to be Conducted During the Term of the Agreement .....................................................................................................................................39 Exhibit N-2: Characterization Form for Recyclable Materials Being Delivered to Clean MRF ..40 Exhibit N-3: Characterization Form for Co-Collected Food Scraps/Yard Trimmings and SourceSeparated Food Scraps Being Delivered to Processing Facility....................................................41 Exhibit N-4: Characterization Form for MSW..............................................................................42 Exhibit N-5 – Cart and Bin Contamination Minimization Audit Field Sheet...............................43 Exhibit N-6 – Protocol to Calculate Composite Characterization Contamination Rate for Earning the Phase 1 and Phase 2 Incentives ...............................................................................................44 Exhibit N-7 – Protocol to Calculate Composite Characterization Contamination Rate for Achievement of Minimum Performance Standards ......................................................................48

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1. Characterization Protocols for Divertible Materials and MSW Note: As used herein, “stream” refers to Residential, Commercial or Multi-Family “streams”. Residential includes Single Family homes, Gated Developments, HOA’s and Mobile Home Parks and all other dwellings with individual Cart service. Multi-Family includes apartments, Gated Developments, HOA’s and Mobile Home Parks with centralized Bin/Cart service. “Component” refers to the type of material: Single Stream Recyclable Materials, Yard Trimmings/Wood, Food Scraps, Co-collected Yard Trimmings/Wood and Food Scraps, MSW, or Construction and Demolition Debris. 1a. Characterization Protocol for Recyclable Materials Being Delivered to Clean MRF
The following protocol will be used to conduct characterizations at the Clean MRF(s) where the following material components are processed:
• Residential Stream – Single Stream Recyclable Materials component • Commercial Stream – Single Stream Recyclable Materials component • Multi-Family Stream - Single-Stream Recyclable Materials component Timing: Characterization studies shall be conducted two (2) times each year of the Term (including any extensions described in Article 10) for the Recyclable Materials stream so that each study selects a sample during the ‘high season’ (June through September) and during the low season (October through May) as shown in the table provided as Exhibit N-1 to this Attachment (Note: The quarters refer to calendar year quarters as noted in the footnote in Exhibit N-1). The first characterization shall take place beginning Quarter 3, 2025. The timing for when the characterization studies are conducted shall be staggered so that after two (2) years, one (1) characterization shall have taken place during each calendar quarter, with two (2) characterizations completed during the high season and two (2) during the low season.

Residential Scheduling Example: For example, for Agreement year 1 (7/1/2025 – 6/30/2026), the Contractor shall conduct one (1) characterization study of Recyclable Materials in Calendar Quarter 3, 2025 (high season) and Calendar Quarter 1, 2026 (low season). In Agreement Year 2 (7/1/2026 – 6/30/2027), the Contractor shall conduct one (1) characterization study of Recyclable Materials in Calendar Quarter 4, 2026 (lowseason) and Calendar Quarter 2, 2027 (high season).

Commercial Scheduling example: For Agreement Year 1 (7/1/2025 – 6/30/2026), the Contractor shall conduct one (1) Commercial characterization study of the Single-stream Recyclable Materials stream in Calendar Quarter 1, 2026 (low season) and one (1) during Calendar Quarter 2, 2026 (high season). In Agreement Year 2 (7/1/2026 – 6/30/2027), the Contractor shall conduct one (1) characterization study of the Commercial Singlestream Recyclable Materials stream in Calendar Quarter 4, 2026 (low-season) and June of Calendar Quarter 2, 2027 (high season).

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Multi-family Scheduling example: For Agreement Year 1 (7/1/2025 – 6/30/2026), the Contractor shall conduct one (1) Multi-family characterization study of the Single-stream Recyclable Materials stream in Calendar Quarter 1, 2026 (low season) and one (1) during Calendar Quarter 2, 2026 (high season). In Agreement Year 2 (7/1/2026 – 6/30/2027), the Contractor shall conduct one (1) characterization study of the Multi-family Singlestream Recyclable Materials stream in Calendar Quarter 4, 2026 (low-season) and June of Calendar Quarter 2, 2027 (high season).

See Exhibit N-1. for the schedule of characterization studies that shall be conducted during the Term of the Agreement.

Methodology:

Residential sampling protocol: For each Residential characterization study, loads shall be sampled only from Recyclable Materials Collected from Residences.

Each characterization shall be done by hand (i.e. a manual sort not a mechanized sort) and total load weights shall be established for each load sampled. One sample shall represent the entirety of the contents of a Residential Recyclable Materials Cart. Samples shall be collected on the regular service day of the route being sampled. Contractor shall sample only full Residential Carts. A ‘full’ cart is defined as seventy-five percent (75%) or more Cart capacity utilization. Samples shall be collected using one of the following options:
1) a box truck;
2) a flat-bed vehicle, or;
3) a dedicated side-loader during the service day for that geographic area that only collects samples for the purposes of conducting the characterization study.

NOTE: If Contractor is using a box truck or flat-bed vehicle to collect samples and will be removing the Cart from the premises (options 1 and 2 above), Contractor shall immediately replace each full Residential Cart that is Collected, with a clean Cart of the identical size, type and color. The clean replacement cart shall include a ‘hang-tag’ notifying the resident that their Cart was taken by Contractor and replaced with an identical Cart on the day of the characterization study and the reason why the Contractor is conducting the characterization. The notice(s) shall include Contractor’s telephone number, web site address, assurances that any of the Residents’ private information that may be found in the Cart will be kept confidential by Contractor, and at least one (1) social media method for Residents to obtain additional information, ask questions and receive answers from Contractor concerning the characterization. The protocols described herein for Cart removal and ‘hang tags’ are not required if the Contractor chooses to collect samples using option 3 above (a dedicated side-loader to collect samples).

Commercial sampling protocol: For each Commercial characterization study, loads shall be sampled only from Recyclable Materials Collected from Commercial Businesses.

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To collect samples for Commercial Waste Characterizations, Contractor shall service only Commercial Bin Customers along a regularly scheduled route. The segregated load containing Recyclable Materials collected from Commercial Premises shall be taken to a facility and dumped on the tipping floor to be sorted, as described in the ‘Sorting Protocol’ section.

Multi-family sampling protocol: For each Multi-family characterization study, loads shall be sampled only from Recyclable Materials Collected from Multi-family accounts. To collect samples for Multi-family Waste Characterizations, Contractor shall service only Multi-family Bin Customers along a regularly scheduled route. The segregated load containing Recyclable Materials collected from Multi-family Premises shall be taken to a facility and dumped on the tipping floor to be sorted, as described in the ‘Sorting Protocol’ section.

Sample Selection Protocol for Residential, Commercial, and Multi-family Containers:

The following number of samples (i.e. full Carts or Bins) per sampled route shall be Collected:

1. For routes that service less than 1,500 generators per week the study shall include a minimum of 25 samples.

2. For routes that service 1,500-3,999 generators per week the study shall include a minimum of 30 samples.

3. For routes that service 4,000- 6,999 generators per week the study shall include a minimum of 35 samples.

4. For routes that service 7,000 or more generators per week the study shall include a minimum of 40 samples.

The characterization study shall include samples taken from different areas in the City along the sampled route that are representative of different neighborhoods and business districts in the City. Samples (i.e. “full” Carts, or Bins, as defined herein) may be gathered on a single day or on multiple service days over the course of the week, provided the above-described total minimum number of samples are collected from the route. A minimum of thirty (30) calendar days in advance of each characterization, Contractor shall provide City with a list and/or map of Residences (with addresses) identified for sampling during the upcoming characterization in order for City to review and make sure the samples will be taken from different areas of the City as described herein.

Sorting protocol: All of the material collected for sampling must be transported to a sorting area at a permitted solid waste facility where the presence of prohibited Contaminants for the Recyclable Materials stream is measured to determine the ratio of prohibited Contaminants present by weight. To determine the ratio of prohibited Contaminants after the field sample selection process is complete, the Contractor shall use the following protocol:

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1. Take one sample of at least 200 pounds from the material collected from the Recyclable Materials stream for sampling (e.g. a 200-pound sample taken from the contents of all the blue-lidded Carts collected for sampling spread out on the tipping floor in a pile).

2. The 200-pound sample shall be randomly selected from different areas of the pile of Recyclable Materials. Materials shall be collected for sorting from the sample pile using a grid method and shall be hand collected. The grid method assigns an imaginary XY axis over the load after it is dumped on the tipping floor. Four random number pairings between 0-20 (for the long dimension of the load i.e. length) and 0-10 (for the shorter dimension of the load, i.e. width) shall be generated to identify the location of the samples on the load. Each sample shall weigh at least 50 lbs. and shall be collected by hand in a 60- to 90-gallon Cart.

3. For the 200-pound sample, remove any prohibited Contaminants and sort Recyclable Materials by commodity type. Place Contaminants and sorted Recyclable commodities into separate Carts. Determine the weight of prohibited Contaminants and sorted Recyclable commodities by weighing each Cart and deducting the Cart tare weight. Note the gross weight, and net weight for Contaminants manually using the worksheet provided in Exhibit N-2.

4. Calculate the composition percentage of both Contaminants and Recyclable commodities in the sample. To determine the ratio of prohibited Contaminants in the sample, divide the total net weight of prohibited Contaminants by the total weight of the sample. To determine the ratio of Recyclable commodities in the sample, divide the total net weight of each Recyclable commodity by the total weight of the sample.

Analysis: The results of the samples shall then be used to produce a characterization that shall be used to establish the percentage Diversion and the percent of Residue for the City’s Recyclable Materials routes. This characterization process shall be repeated twice annually to establish the next six-months’ tonnage allocation (e.g. percent Diverted and percent that is Contaminants) to account for seasonal fluctuations. Said tonnage allocation shall be used in and included in the tonnage reports described in Attachment K. Contractor shall apply the average of the results of each waste characterization to the Attachment K tonnage reports and include this average calculation in its report. For example, if it is the fourth characterization and the diversion rate was 75% and the previous three characterization results where 85%, 90%, and 80%, the diversion rate applied to the Attachment K reports for the next 6-month period would be 82.5% ((85%+90%+80%+75%)/4).

Non-recyclable contaminants found in the samples shall be photographed and noted to include in future outreach materials to remind Customers of the prohibition of these materials in the Recyclable stream.

The Recyclable commodities sampled and sorted during this process shall be paper, cardboard, newsprint, mixed paper, plastics (numbers 1 & 2), mixed plastics, non-ferrous metals, tin, aluminum, and other Recyclable Materials as directed by the City. Exhibit NPage 848 of 1305

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2 includes the characterization data collection sheet that shall be used during the characterization.

Calculating Density on Service: For purposes of determining the average densities of components Collected, and as a metric to evaluate Collection efficiencies and Cart capacity utilization, the Contractor shall perform the following calculation:

The net tonnage of the Recyclable Materials Collected in the sampled trucks (or sampled Carts) shall be calculated by dividing the total tons Collected of Recyclable Materials by the total on-service cubic yards Collected to calculate a density for the Recyclable Materials stream.

For example, if one load sampled weighed a total of 5 Tons and was Collected from 100 cubic yards on service, the average “material on service density” for this stream would be 100 lbs. per cubic yard. Cubic yards on service shall be calculated using actual route data (i.e. if one route sampled collected 100 64-gal carts, the yards on service for that route would be 6,400 gallons, or 31.7 cubic yards).

Reporting: Contractor shall submit a written report to the City semi-annually beginning with Contractor’s first Quarterly Report for Q3, 2025. The report will summarize the results of the characterization study, including a summary of the characterization results; the measured weights for each commodity; the percent of each commodity found in each sample and in aggregate; a description and photographs of the types of Contaminant materials found during the characterization study; the average density on-service for the materials sampled (i.e. load weights divided by yards collected); locations where the samples were collected; and any other data requested by the City. Upon approval by the City, the results of the characterization study shall be applied to the Tons delivered to the Clean MRF and Tons of Contaminants delivered to the Landfill from the Clean MRF in subsequent monthly reports and shall be in effect until the results of the next characterization study are approved by the City.

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1b. Characterization Protocol for Residential Co-collected Food Scraps/Yard Trimmings, Commercial and Multi-family Source-separated Food Scraps Being Delivered to Processing Facilities
The following protocol shall be used to conduct characterizations at the Processing Facilities where the following material components are processed:
• Residential stream - curbside co-collected Yard Trimmings and Food Scraps component
• Commercial stream – Source-separated Food Scraps component • Multi-Family stream – Source separated Food Scraps component Due to the distance to the City-approved Compost Facility in Attachment P, characterizations shall be conducted at the transfer station or at another permitted solid waste facility in Orange County selected by Contractor and approved by City.

Timing: Characterization studies shall be conducted two (2) times each year of Agreement for the Residential Food Scrap/Yard Trimmings stream, the Commercial Source-separated Food Scraps, and Multi-family Source-separated Food Scraps stream so that each study selects a sample during the ‘high season’ (June through September) and during the low season (October through May) as shown in the table provided as Exhibit N-1 to this Attachment N. (Note: The quarters refer to calendar year quarters as noted in the footnote in Exhibit N-1). The first characterization(s) shall take place beginning calendar Quarter 3, 2025. The timing for when the characterization studies are conducted shall be staggered so that after two (2) years, one (1) Residential and one (1) Commercial and (1) Multi-family characterization shall have taken place during each calendar quarter, with two (2) Residential, two (2) Commercial, and two (2) Multi-family characterizations completed during the high season (Quarters 2 and 3) and two (2) Residential, two (2) Commercial and two (2) Multi-family characterizations completed during the low season (Quarter 1 and 4).

Residential timing example: For example, for Agreement Year 1 (7/1/2025 – 6/30/2026), the Contractor shall conduct one (1) Residential characterization study of the Co-Collected Food Scraps/Yard Trimmings stream in Calendar Quarter 4, 2025 (low season) and one (1) during Calendar Quarter 3, 2025 (high season). In Agreement Year 2 (7/1/2026 – 6/30/2027), the Contractor shall conduct one (1) characterization study of the Residential Co-Collected Food Scraps/Yard Trimmings stream in June of Calendar Quarter 2, 2027 (high season) and Calendar Quarter 1, 2027 (low-season).

Commercial timing example: For Agreement Year 1 (7/1/2025 – 6/30/2026), the Contractor shall conduct one (1) Commercial characterization study of the Sourceseparated Food Scraps stream in Calendar Quarter 1, 2026 (low season) and one (1) during Calendar Quarter 2, 2026 (high season). In Agreement Year 2 (7/1/2026 – 6/30/2027), the Contractor shall conduct one (1) characterization study of the Commercial Source-separated Food Scraps stream in June of Calendar Quarter 2, 2027 (high season) and Calendar Quarter 4, 2026 (low-season).

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Multi-family timing example: For Agreement Year 1 (7/1/2025 – 6/30/2026), the Contractor shall conduct one (1) Multi-family characterization study of the Sourceseparated Food Scraps stream in Calendar Quarter 1, 2026 (low season) and one (1) during Calendar Quarter 2, 2026 (high season). In Agreement Year 2 (7/1/2026 – 6/30/2027), the Contractor shall conduct one (1) characterization study of the Multi-family Source-separated Food Scraps stream in June of Calendar Quarter 2, 2027 (high season) and Calendar Quarter 4, 2026 (low-season).

See Exhibit N-1. for the schedule of characterization studies that shall be conducted over the Term of the Agreement.

Methodology:

Residential Sampling protocol: For each characterization study, loads shall be sampled only for Co-Collected Food Scraps/Yard Trimmings Collected from Residences.

Each characterization shall be done by hand (i.e. a manual sort not a mechanized sort) and total load weights shall be established for each load sampled. One sample shall represent the entirety of the contents of a Residential Co-Collected Food Scrap/Yard Trimmings. Samples shall be collected on the regular service day of the route being sampled. Contractor shall sample only full Carts. For Food Scraps/Yard Trimmings, a ‘full’ cart is defined as fifty percent (50%) or more Cart capacity utilization. Sampling shall be collected using one of the following options:
1) a box truck;
2) a flat-bed vehicle, or;
3) a dedicated side-loader during the service day for that geographic area that only collects samples for the purposes of conducting the characterization study.

NOTE: If Contractor is using a box truck or flat-bed vehicle to collect samples and will be removing the Cart from the premises (options 1 and 2 above), Contractor shall immediately replace each full Residential Cart that is Collected, with a clean Cart of the identical size, type and color. The clean replacement cart will include a ‘hang-tag’ notifying the resident that their Cart was taken by Contractor and replaced with an identical Cart on the day(s) the characterization study and the reason why the Contractor is conducting the waste characterization. The notice(s) shall include Contractor’s telephone number, web site address, assurances that any of the Residents’ private information that may be found in the Cart will be kept confidential by Contractor, and at least one (1) social media method for Residents to obtain additional information, ask questions and receive answers from Contractor concerning the characterization. The protocols described herein for Cart removal and ‘hang tags’ are not required if the Contractor chooses to collect samples using option 3 above (a dedicated side-loader to collect samples).

Commercial sampling protocol: For each Commercial characterization study, loads shall be sampled only from Source-separated Food Scrap Materials Collected from

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Commercial Businesses. To collect samples for Commercial Waste Characterizations, Contractor shall service only Commercial Customers along a regularly scheduled route.

The segregated load containing Source-separated Food Scraps collected from Commercial Premises shall be taken to a facility and dumped on the tipping floor to be sorted, as described in the ‘Sorting Protocol’ section.

Commercial and Multi-family sampling protocol: For each Multi-family characterization study, loads shall be sampled only from Source-separated Food Scrap Materials Collected from Multi-family Premises. To collect samples for Multi-family Waste Characterizations, Contractor shall service only Multi-family Bin Customers along a regularly scheduled route. The segregated load containing Source-separated Food Scraps collected from Multi-family Premises shall be taken to a facility and dumped on the tipping floor to be sorted, as described in the ‘Sorting Protocol’ section.

Sample Selection Protocol for Residential, Commercial, and Multi-family Containers:

The following number of samples (i.e. full Carts or Bins) per sampled route shall be Collected:

1. For routes that service less than 1,500 generators per week the study shall include a minimum of 25 samples.

2. For routes that service 1,500-3,999 generators per week the study shall include a minimum of 30 samples.

3. For routes that service 4,000- 6,999 generators per week the study shall include a minimum of 35 samples.

4. For routes that service 7,000 or more generators per week the study shall include a minimum of 40 samples.

The characterization study shall include samples taken from different areas in the City along the sampled route that are representative of Co-Collected Food Scraps/Yard Trimmings in different neighborhoods and business districts throughout the City. Samples (i.e. “full” Carts, or Bins, as defined herein) may be gathered on a single day or on multiple service days over the course of the week provided the above-described total samples are collected from the route. A minimum of thirty (30) calendar days in advance of each characterization, Contractor shall provide City with a list and/or map of Residences, Commercial Businesses, or Multi-family Premises (with addresses) identified for sampling during the upcoming characterization in order for City to review and make sure the samples will be taken from different areas of the City as described herein.

Sorting protocol: All of the material collected on-route for sampling must be transported to a sorting area at a permitted solid waste facility where the presence of prohibited Contaminants in the Co-collected Food Scraps/Yard Trimmings and/or Source-separated Food Scraps are measured to determine the ratio of prohibited Contaminants present in

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each Cart by type and weight. To determine the ratio of prohibited Contaminants the Contractor shall use the following protocol:

1. Take one sample of at least 200 pounds from the material collected from the sampled stream for sampling (e.g. a 200-pound sample taken from the contents of all of the Food Scraps/Yard Trimmings Carts/Bins collected for sampling).

2. The 200-pound sample shall be randomly selected from different areas of the pile of Food Scraps/Yard Trimmings. Materials shall be collected for sorting from the sample pile using a grid method and shall be hand collected. The grid method assigns an imaginary XY axis over the load after it is dumped on the tipping floor.

Four random number pairings between 0-20 (for the long dimension of the load i.e. length) and 0-10 (for the shorter dimension of the load i.e. width) shall be generated to identify the location of the samples on the load. Each sample shall weigh at least 50 lbs. and shall be collected by hand in a 60-to 90-gallon Cart.

3. For the 200-pound sample, remove any prohibited Contaminants and sort materials by the commodity types indicated in the ‘sorting Categories’ section below (Processing Facility Categories 1 and 2). Place Contaminants and sorted materials into separate Carts. Determine the weight of prohibited Contaminants and of the sorted materials by weighing each Cart and deducting the Cart tare weight. Record the gross weight and net weight for Contaminants and Divertible Food Scraps/Yard Trimmings manually using the worksheet provided in Exhibit N3.

4. Calculate the composition percentage of both Contaminants and Divertible Food Scraps/Yard Trimmings Waste in the sample. To determine the ratio of prohibited Contaminants in the sample, divide the total net weight of prohibited Contaminants by the total weight of the sample. To determine the ratio of Divertible Food Scraps/Yard Trimmings in the sample, divide the total net weight of the Food Scraps/Yard Trimmings by the total weight of the sample.

Sorting Categories: Materials shall be sorted into the categories below and shall be weighed:

Processing Facility Category 1 – Materials Accepted at the City-designated Composting Facility in Attachment P
Processing Facility Category 2 - Contamination: Materials that are considered Contamination and that are not accepted by the City-designated Composting Facility in Attachment P.

Category 1 acceptable materials include: Food Scraps, Food Soiled Paper, Yard Trimmings, prunings, leaves, other yard trimmings, grass clippings and all other acceptable materials listed under the category “Co-Collected Food Scraps/Yard Trimmings” and “Source-separated Food Scraps” in Attachment B, Section 5.

Category 2 non-acceptable material types include: MSW, Recyclable Materials, glass, plastics, and all other material types listed as “Contamination” for Food Scraps/Yard Trimmings and Source-separated Food Scraps in Attachment B, Section 5.

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Exhibit N-3 includes the characterization data collection sheet that shall be used during these characterization studies.

The Category 2 non-accepted materials shall also be separated manually and weighed by material type (e.g. plastics, glass, metals, non-compostable packaging, etc.). The type and weight of each non-Divertible material type shall be recorded and carefully photodocumented and included in the Contractor’s report to the City. Non-recoverable nonorganic contaminants found in the samples shall be photographed and noted to include in future outreach materials to remind Customers of the prohibition of these materials in the Recyclable stream.

Analysis: The results of the samples shall then be used to produce a characterization that shall be used to establish the percentage Diversion and the amount of Contaminants for the City’s Co-Collected Food Scraps/Yard Trimmings and Source-separated Food Scraps routes. This characterization process shall be repeated twice annually to establish the next six-months’ tonnage allocation (e.g. percent Diverted and percent that is Contaminants) to account for seasonal fluctuations. Said tonnage allocation shall be used in, and included in, the tonnage reports described in Attachment K. Contractor shall apply the average of the results of each waste characterization to the Attachment K tonnage reports and include this average calculation in its report. For example, if it is the fourth characterization and the diversion rate was 75% and the previous three characterization results where 85%, 90%, and 80%, the diversion rate applied to the Attachment K reports for the next 6-month period would be 82.5% ((85%+90%+80%+75%)/4).

In the case of a significant rain event, characterizations of Co-Collected Food Scraps/Yard Trimmings and Source-separated Food Scraps shall be delayed until dry conditions have returned for a one (1) week period and Contractor shall immediately notify the City of the delay, the reason for the delay and of the new characterization date(s).

Calculating Density on Service: For purposes of determining the average density of Food Scraps/Yard Trimmings and Source-separated Food Scraps Collected, and as a metric to evaluate Collection efficiencies and Cart capacity utilization, the Contractor shall perform the following calculation:

The net tonnage of the Food Scraps/Yard Trimmings and Source-separated Food Scraps Collected in the sampled trucks (or sampled Carts) shall be calculated by dividing by the total tons Collected of Food Scraps/Yard Trimmings and Sourceseparated Food Scraps by the total on-service cubic yards Collected to calculate a density for this stream. The results shall be recorded and reported in the audit.

For example, if one (1) load sampled weighed a total of 5 Tons and was Collected from 100 cubic yards on service, the average “material on service density” for this stream would be 100 lbs. per cubic yard. Cubic yards on service shall be calculated using actual route data (i.e. if one route sampled collected 100 64-gal Carts, the yards on service for that route would be 6400 gallons, of 31.7 cubic yards).

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Reporting: Contractor shall submit a written report to the City semi-annually beginning with Contractor’s first Quarterly report in Quarter 3, 2025. The report will summarize the results of the characterization study, including a summary of characterization results; the measured weights for each commodity or category; the percent of each commodity/category found in each sample and in aggregate; a description and photographs of the types of Contaminants materials found during the characterization study; the average density on-service for the materials sampled (i.e. load weights divided by yards serviced); locations where the samples were collected; and any other data requested by the City. Upon approval by the City, the results of the characterization study shall be applied to the Tons delivered to the Food Scraps/Yard Trimmings and Sourceseparated Food Scraps Processing Facility and Tons of Contaminants delivered to the Landfill from the Food Scraps/Yard Trimmings and Source-separated Food Scraps in subsequent monthly reports and shall be in effect until the results of the next characterization study are approved by the City.

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1c. Characterization Protocol for MSW Being Delivered to Disposal Site The following protocol will be used to conduct characterizations of MSW at the Citydesignated Disposal Site for MSW where the following material components are disposed:
• Residential Stream - MSW component
• Commercial Stream - MSW component
• Multi-Family Stream - MSW component
Timing: Characterization studies shall be conducted two (2) times each year of Agreement for both the Residential, Commercial and Multi-family MSW streams so that each study selects a sample during the ‘high season’ (June through September) and during the low season (October through May) as shown in the table provided as Exhibit N-1 to this Attachment. (Note: The quarters refer to calendar year quarters as noted in the footnote in Exhibit N-1). The first characterizations of both Residential, Commercial, and Multi-family MSW shall take place beginning Quarter 3 2025. The timing for when the characterization studies are conducted shall be staggered so that after two (2) years, two (2) Residential MSW characterization, two (2) Commercial MSW, and (2) Multi-family MSW characterization shall have taken place during each calendar quarter, with two (2) characterizations completed during the high season (Quarters 2 and 3) and two (2) during the low season (Quarters 1 and 4).

Residential timing example: For example, for Agreement Year 1 (7/1/2025 – 6/30/2026), the Contractor shall conduct one (1) Residential characterization study of the MSW stream in Calendar Quarter 4, 2025 (low season) and one (1) during Calendar Quarter 3, 2025 (high season). In Agreement Year 2 (7/1/2026 – 6/30/2027), the Contractor shall conduct one (1) characterization study of the Residential MSW stream in June of Calendar Quarter 2, 2027 (high season) and Calendar Quarter 1, 2027 (lowseason).

Commercial timing example: For Agreement Year 1 (7/1/2025 – 6/30/2026), the Contractor shall conduct one (1) Commercial characterization study of the Commercial MSW stream in Calendar Quarter 1, 2026 (low season) and one (1) during Calendar Quarter 2, 2026 (high season). In Agreement Year 2 (7/1/2026 – 6/30/2027), the Contractor shall conduct one (1) characterization study of the Commercial MSW stream in June of Calendar Quarter 2, 2027 (high season) and Calendar Quarter 4, 2026 (lowseason).

Multi-family timing example: For Agreement Year 1 (7/1/2025 – 6/30/2026), the Contractor shall conduct one (1) Multi-family characterization study of the Multi-family MSW stream in Calendar Quarter 1, 2026 (low season) and one (1) during Calendar Quarter 2, 2026 (high season). In Agreement Year 2 (7/1/2026 – 6/30/2027), the Contractor shall conduct one (1) characterization study of the Multi-family MSW stream in June of Calendar Quarter 2, 2027 (high season) and Calendar Quarter 4, 2026 (lowseason).

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Please see Exhibit N-1. for the schedule of characterization studies that shall be conducted during the Term of the Agreement.

Methodology:

Sample Selection Methodology – Residential Curbside MSW: For each characterization study, loads shall be sampled only from the Residential MSW stream.

Each characterization shall be done by hand (i.e. a manual sort not a mechanized sort) and total load weights shall be established for each load sampled. One sample shall represent the entirety of the contents of a Residential MSW Cart. Samples shall be collected on the regular service day of the route being sampled. Contractor shall sample only full Carts. A ‘full’ Cart is defined as seventy-five percent (75%) or more Cart capacity utilization. Sample shall be collected using one of the following options:
1) a box truck;
2) a flat-bed vehicle, or;
3) a dedicated side-loader during the service day for that geographic area that only collects samples for the purposes of conducting the characterization study.

NOTE: If Contractor is using a box truck or flat-bed vehicle to collect samples and will be removing the Cart from the premises (options 1 and 2 above), Contractor shall immediately replace each full Residential Cart that is Collected, with a clean Cart of the identical size, type and color. The clean replacement cart will include a ‘hang-tag’ notifying the resident that their Cart was taken by Contractor and replaced with an identical Cart on the day(s) the characterization study and the reason why the Contractor is conducting the MSW characterization. The notice(s) shall include Contractor’s telephone number, web site address, assurances that any of the Residents’ private information that may be found in the Cart will be kept confidential by Contractor, and at least one (1) social media method for Residents to obtain additional information, ask questions and receive answers from Contractor concerning the characterization. The protocols described herein for Cart removal and ‘hang tags’ are not required if the Contractor chooses to collect samples using methodology 3 above (a dedicated side-loader to collect samples).

Commercial MSW sampling protocol: For each Commercial characterization study, loads shall be sampled only from MSW Materials Collected from Commercial Businesses.

To collect samples for Commercial Waste Characterizations, Contractor shall service only Commercial Bin Customers along a regularly scheduled route. The segregated load containing MSW collected from Commercial Premises shall be taken to a facility and dumped on the tipping floor to be sorted, as described in the ‘Sorting Protocol’ section.

Multi-family MSW sampling protocol: For each Multi-family characterization study, loads shall be sampled only from MSW Materials Collected from Multi-family accounts.

To collect samples for Multi-family Waste Characterizations, Contractor shall service only Multi-family Bin Customers along a regularly scheduled route. The segregated load

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containing MSW collected from Multi-family Premises shall be taken to a facility and dumped on the tipping floor to be sorted, as described in the ‘Sorting Protocol’ section.

Sample Selection Protocol for Residential, Commercial, and Multi-family Containers:

The following number of samples (i.e. full Carts or Bins) per sampled route shall be Collected:

1. For routes that service less than 1,500 generators per week the study shall include a minimum of 25 samples.

2. For routes that service 1,500-3,999 generators per week the study shall include a minimum of 30 samples.

3. For routes that service 4,000- 6,999 generators per week the study shall include a minimum of 35 samples.

4. For routes that service 7,000 or more generators per week the study shall include a minimum of 40 samples.

The characterizations shall include samples taken from different areas in the City along the sampled route that are representative of the City’s MSW stream. Samples (i.e. full Carts) may be gathered on a single day or on multiple service days over the course of the week provided the above-described total samples are collected from the route. A minimum of thirty (30) calendar days in advance of each characterization, Contractor shall provide City with a list and/or map of Residences, Commercial Businesses, or Multi-family Properties (with addresses) identified for sampling during the upcoming characterization in order for City to review and make sure the samples will be taken from different areas of the City as described herein.

Sorting protocol: All MSW collected for sampling must be transported to a sorting area at a permitted solid waste facility where the presence of prohibited Contaminants in the MSW are measured to determine the ratio of prohibited Contaminants present by type and weight. To determine the ratio of prohibited Contaminants after the field sample selection process is complete, the Contractor shall use the following protocol:

1. Take one sample of at least 200 pounds from the material collected from the MSW stream for sampling (e.g. a 200-pound sample taken from the contents of all of the MSW Carts collected for sampling).

2. The 200-pound sample shall be randomly selected from different areas of the pile of MSW. MSW shall be collected for sorting from the sample pile using a grid method and shall be hand collected. The grid method assigns an imaginary XY axis over the load after it is dumped on the tipping floor. Four random number pairings between 0-20 (for the long dimension of the load i.e. length) and 0-10 (for the shorter dimension of the load i.e. width) shall be generated to identify the location of the samples on the load. Each sample shall weigh at least 50 lbs. and shall be collected by hand in a 60- to 90-gallon Carts.

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3. For the 200-pound sample, remove any prohibited Contaminants and sort materials by the four categories indicated below (Categories 1, 2, 3, and 4). Place Contaminants and sorted materials into separate Carts. Determine the weight of each category type by weighing each Cart and deducting the Cart tare weight.

Note the gross weight and net weight for each category manually using the worksheet provided in Exhibit N-4.

4. Calculate the composition percentage of each category in the sample by dividing the total net weight of each category by the total weight of the sample.

Sorting Categories: Materials shall be sorted into the categories below and shall be weighed:

Category 1: Food Scrap or Yard Trimmings materials accepted in the Co-collected Food Scrap/Yard Trimmings program as listed in Attachment B, Section 5.

Category 2: Recyclable Materials accepted in the Recyclable Materials Collection program as listed in Attachment B, Section 5.

Category 3: Non-recoverable MSW
Category 4: HHW, E-waste, U-waste, automobile parts and other materials that should not be placed in the MSW Cart
Analysis: The results of the samples shall then be used to produce a characterization that shall be used to assess the recoverability of materials in the MSW Cart.

Calculating Density on Service: For purposes of determining the average densities of MSW Collected, and as a metric to evaluate Collection efficiencies and Cart capacity utilization, the Contractor shall perform the following calculation:

The net tonnage of MSW Collected in the sampled trucks (or Carts) shall be calculated by dividing by the total tons Collected of MSW by the total on-service cubic yards Collected to calculate a density for the MSW stream and the results shall be recorded and reported in the audit.

For example, if one (1) load sampled weighed a total of 5 Tons and was Collected from 1000 cubic yards on service, the average “material on service density” for the MSW stream would be 100 lbs. per cubic yard. Cubic yards on service shall be calculated using actual route data (i.e. if one route sampled collected 100 64-gal carts, the yards on service for that route would be 6,400 gallons, or 31.7 cubic yards).

Exhibit N-4 includes the characterization data collection sheet that shall be used for the MSW characterization studies.

Reporting: Contractor shall submit a written report to the City semi-annually beginning with Contractor’s first Quarterly report in Quarter 3, 2025. The report will summarize the results of the characterization study, including a summary of the characterization results;

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the measured weights for each commodity or category; the percent of each commodity/category found in each sample and in aggregate; locations where the samples were collected; a description and photographs of the types of Contaminants found during the characterization study; the average on-service density for the materials sampled (i.e. load weights divided by yards serviced); and any other data requested by the City.

1.d. Requirements If Contamination Exceeds 25%
If the sampled weight of prohibited Contaminants exceeds twenty-five percent (25%) of the measured sample for any material type (MSW, Recyclable Materials and/or Food Scraps/Yard Trimmings), the Contractor shall perform the following:
(A) Notify all Residents and/or Commercial/Multi-family Customers on the sampled Collection route(s) of the requirement to properly separate materials into the appropriate Carts. The Contractor may provide this information by placing a notice on the Residents’ Cart(s), gate, or door, and/or by mail, e-mail, or electronic message to the Resident. All notifications distributed to Residents must be approved by the City prior to distribution.
(B) During the quarter after the characterization where a Contamination rate of 25% or more was found for any stream (MSW, Recyclable Materials and/or Food Scraps/Yard Trimmings), Contractor shall target the high-Contamination route(s) for each such stream to be audited in the regularly-scheduled, semi-annual on-site field Cart Contamination audits described in Section 2 of this Attachment N. 1e. Characterization Methodology for C&D Processing Facilities Twice annually beginning July 2025 and January 2026, Contractor shall report facilitywide Diversion rates for all C&D Processing Facilities used by the Contractor. The Contractor shall provide facility-wide Diversion rate data and a written explanation, including calculations, of how the Diversion rate was calculated. The City may request source documentation supporting the facility-wide Diversion rate. Upon request by the City, the Contractor shall conduct a weight-based characterization study for materials Collected by Contractor in the City and delivered to the Contractor’s C&D Processing Facility over the course of a five (5) day period. The Contractor shall manually sort the contents of each of the C&D loads originating in the City by commodity types (including, at a minimum, Wood, concrete, asphalt, drywall/gypsum, bricks, metals, dirt, Yard Trimmings, and grubbing material) and weigh the separated commodities to calculate the Diversion rate.

Reporting: Contractor shall submit a written report to the City semi-annually beginning January 2026. The report shall summarize the results of the characterization study, including a roll-up of all five (5) days of characterization results; the measured weights for each commodity or category; the percent of each commodity/category found in each sample and in aggregate; a description and photographs of the types of Residue materials found during the characterization study; the average on-service density for the materials

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sampled (i.e. load weights divided by yards serviced); and any other data requested by the City. Upon approval by the City, the results of the characterization study shall be applied to the Tons delivered to the C&D Processing Facility and Tons of Residue delivered to the Landfill in subsequent monthly reports and shall be in effect until the results of the next characterization study are approved by the City.

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2. Protocol for On-site Field Carts and Bins Contamination Audits

2.a Protocol for Residential On-site Field Cart Contamination Audits The following methodology shall be used to conduct on-site field Contamination audits of the following Residential materials:
• Residential Recyclable Materials
• Residential Co-collected Food Scraps/Yard Trimmings
• Residential MSW
Timing: On-site field Contamination audits shall be conducted two (2) times each calendar year on a semi-annual basis.

Methodology:

Before the on-site field Contamination audits are conducted, the Contractor shall coordinate with the City to target specific Residential neighborhoods throughout the City.

Contractor shall target routes for audits that were found to have a 25% or higher Contamination rate based on characterizations conducted the previous quarter as described in Section 1d of this Attachment N.

Each semi-annual on-site field Contamination audit (“lid flip”) shall target a minimum of five percent (5%) of the Residences served by the Contractor in the City. The Contractor may conduct the audit over the course of several days or complete the audit in a single day, provided it allocates adequate staffing to complete the methodology herein in a diligent and workmanlike fashion. Per Section 18984.5(b) of the SB 1383 regulations, audits shall be conducted in a manner that results in Carts along all Contractor routes being audited annually. The audits shall be conducted on Carts placed at curbside or in the alley by the Resident for Collection by Contractor (e.g. MSW, Recyclable Materials, and Co-Collected Food Scraps/Yard Trimmings) before the Carts are Collected on the regular service day, in order to observe full Carts. The specific methodology for conducting the audit of each Cart shall be as follows:

1. Upon arrival at a Residence, note Cart serial number(s) (if the carts have a serial number), the material-type for each Cart (MSW, Recyclable Materials, or Food Scraps/Yard Trimmings), the size of the Cart, and number of carts set out for service.

2. Flip lid of each Cart and note fullness of each Cart. Using a tool, prod around to reposition materials in Cart to visually assess maximum amount of the contents of the Cart. Open bags if most of the contents in the Cart are bagged. Note and photograph any Contamination observed in any Cart audited. Note photo numbers on audit sheet and if materials are bagged. Estimate percentage, by volume, of specific Contamination materials observed (e.g. glass or plastics in Food

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Scraps/Yard Trimmings Cart; leaves in Recyclable Materials Cart; aluminum cans in MSW Cart) and note them on audit sheet.

3. If Contaminants are observed, place a ‘hang tag’ on the Contaminated Cart noting the unacceptable material that was found in the Cart and provide public education materials reminding the Customer of what materials are acceptable in which Carts (as further described below). If non-containerization is observed (i.e. overflowing MSW, Recyclable Materials, or Yard Trimmings/Food Scraps, bags of materials on the ground, etc.), place a separate ‘hang tag’ as described in Attachment B, Section 2.7, on the container(s).

4. Once per year, for ten percent (10%) of the Food Scrap/Yard Trimming Carts audited, place the Cart on a scale and note total weight. Record standard tare weights based on Cart size and subtract the tare weight from the total Cart weight to obtain the net Cart weight. Record the net Cart weight. The weighing of Food Scrap/Yard Trimmings carts shall take place during different quarters each year so that after 4 years, the Contractor will have weighed Food Scrap/Yard Trimmings Carts during each calendar quarter during the previous four years.

During the audits, the Contractor shall note all the following attributes on the data collection form in Exhibit N-5:
• Fullness of each of the Carts set out for Collection (percent full – by volume) • Percentage, by volume, of observed Contamination in each of the Carts set out for Collection (i.e., MSW or Food Scraps in Carts for Recyclable Materials; Recyclable Materials, Food Scraps, and/or Yard Trimmings in MSW Cart; Recyclable Materials and MSW in a Co-collected Food Scraps/Yard Trimmings Cart)
• Descriptions of specific Contaminants found in each Cart • Participation of Residents in Co-collection program (i.e., the presence of CoCollected Yard Trimmings/Food Scrap Cart set out for Collection) • Curbside/alley placement rates (i.e., the absence of a Recyclable Materials or Food Scraps/Yard Trimmings Cart when an MSW Cart is present at the curb or in the alley)
• The presence of bagged materials in Recyclable Materials and/or Food Scraps/Yard Trimmings Carts
• Total weight of each Cart for at least 10% of the Food Scrap/Yard Trimmings Carts audited (weigh using portable scale) if the annual weighing requirement occurred during the audit that is being performed and reported If there is any observable Contamination in any Cart, the Contractor shall place a ‘hang tag’ on the Cart notifying the Customer of the Contamination incident and how to correct it. The ‘hang tag’ shall indicate 1) the type of Contaminant(s) observed by Contractor’s staff during the audit and 2) the appropriate Cart in which the prohibited Contaminant(s) should be placed. The notification shall include information regarding the Resident’s requirement to properly separate materials into the appropriate Carts. The City shall approve of the ‘hang tag’ before it is placed into use. The Contamination items and

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quantities shall be noted and photographed. The photo number and Contamination item(s) shall be noted in the field data collection sheet.

Reporting: Contractor shall submit a written report for the semi-annual audits to the City in the quarterly report that covers the reporting period when the audit was conducted. For example, if the audit was conducted in August 2025 (calendar quarter 3), the report shall be submitted with the Quarter 3 report. The report shall summarize the results of the auditing program, the number of households audited, the number of non-participants for each Diversion program (Recyclable Materials and Food Scraps/Yard Trimmings), Contamination incidents for each quarterly audit, the average fullness levels of each type of Residential Cart (MSW, Recyclable Materials and Food Scraps/Yard Trimmings), the average weights of Food Scraps/ Yard Trimmings Carts, the average observed Contamination levels for MSW, Recyclable Materials and Food Scraps/ Yard Trimmings Carts, locations where on-site Contamination audits were conducted, addresses of Residents where prohibited Contaminants were observed, addresses where Recyclable Materials and/or Food Scraps/ Yard Trimmings program non-participation was observed (i.e. Recyclable Materials or Food Scraps/ Yard Trimmings Carts were not rolled out to the curb or placed in the alley for Collection), descriptions of specific Contaminants found in each type of Cart (MSW, Recyclable Materials and Food Scraps/ Yard Trimmings Carts), photos supporting the findings.

After each audit, Contractor shall geocode the results of the lid-flipping audit to associate the observed contamination rate with the address of the customer using GIS software.

Geocoded data from the audits shall be plotted on a map with all previous results to show cumulative data from the lid flipping audits. Color-coded symbology shall be used to reflect levels of contamination found during lid-flipping audit such that high-levels of contamination (25%+) are shown as red and low levels of contamination (less than 5%) are shown as green ‘dots’ on the map. The geocoded data will be used to identify which neighborhoods have been audited, where high levels of contamination are found, and can be used to determine which neighborhoods need additional outreach and education as well as to determine which neighborhoods will be targeted for future contamination audits.

Contractor shall include a link to the geocoded data with its report submittals to the City.

If the audit data shows that, during Phase 1 (July 1, 2025 – December 31, 2027 as described in Article 10), the observed Contamination levels, by volume, for any stream (MSW, Recyclable Materials, and/or Food Scraps/Yard Trimmings) exceed 25%, Contractor shall submit an action plan to reduce Contamination as part of its report. If the audit data shows that, after January 1, 2027 and for the remainder of the Agreement Term, that the observed Contamination levels, by volume, for any stream exceed 15%, Contractor shall submit an action plan to reduce Contamination as part of its report. The Contamination Reduction Action Plans submitted by Contractor shall include a detailed plan to reduce Contamination for the neighborhoods where high levels of Contamination were observed during the audits. The plan may include presentations at neighborhood association meetings, door-to-door canvassing by Recycling Coordinators, the distribution of written materials to all households on the route where high levels of contamination were encountered, targeted social media posts, etc.

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2b. Protocols for Commercial/Multi-family On-site Field Carts and Bins Contamination Audits
The following methodology shall be used to conduct on-site field Contamination audits of the following Commercial and Multi-Family programs:
• Single-Stream Recyclables
• Source separated Food Scraps
• MSW
Purpose: To quantify the volume of Divertible materials (i.e. Recyclable Materials, Yard Trimmings and Food Scraps) in Commercial MSW Containers to measure the efficacy of Source-Separated Recycling and Food Scrap Collection programs; and the data gathered from the on-site field Container Contamination audits will help the City to determine the following:
1) If there are Divertible materials still being deposited in the MSW Bins/Carts after a Single Stream Recycling program and a Food Scrap Collection program have been implemented.
2) The levels of Contamination in Single-Stream Recycling and Food Scrap Collection Bins as well as in MSW Bins/Carts.
3) The types, weights, volumes, and densities of materials being placed into the MSW Bin/Cart after a Single Stream and/or Single Material Recycling program and a Food Scrap Collection program have been implemented.
4) Identify specific Customers where additional outreach, education and training is needed.

Timing: On-site field Contamination audits shall be conducted on an on-going basis and incorporated into the Recycling Coordinators’ daily site work so that annually all Commercial and Multi-Family Customers in the City will receive at least one (1) field Contamination audits of all of the above-listed components. Audits shall commence in July 2025 and continue throughout the Term.

Methodology: Using a field data sheet collaboratively developed and approved of by the City, Contractor shall note the following attributes for all Bins and/or Carts present at each Customer:
• Capacity utilization (i.e. Bin/Cart percent full by volume) • Percentage, by volume, of Recyclable Materials and Food Scraps found in each Bin/Cart
• Percentage, by volume, of MSW found in the Single Stream Recyclables and/or Food Scrap and/or Yard Trimmings Bin/Cart(s)
• Percentage, by volume, of Divertible Food Scraps and of Recyclable Materials found in the MSW Bin/Cart (percentage of each material) • Percent fullness of each Bin/Cart associated with the account • Serial numbers or bar code numbers on the Bins/Carts

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• Weight of a minimum of five percent (5%) of the Food Scrap Carts audited • Date of site visit
• Photo number(s)
• Discrepancies between field inventories and account service database (i.e. what equipment the Customer has compared to what that Customer is being billed for) • Any other notable observations.

The on-site field Contamination audits shall be conducted as close as possible to the regular Collection day and time for the Bins/Carts to obtain an accurate assessment of the Bin/Cart contents at the time of routine Collection. All field observations shall be photodocumented and photo numbers tracked on the field data collection sheet.

Reporting: Contamination field audit data shall be tracked in the City’s Customer Relationship Management (CRM) system and/or Red/Green Listing. Annually, in April, (beginning April 2026) the Contractor shall submit a summary report with all year-to-date data aggregated and analyzed. Key metrics in the report shall include:
• Average Bin/Cart capacity utilization by stream and component • Average Contamination percentage levels, by volume, by stream, by component and by Contamination types
• Material densities by stream and by component, accounting for capacity utilization
• Any disparities between field observations and service discrepancies • Photos and descriptions of common Contaminants encountered • If Contamination exceeds ten percent (10%) by component, an action plan to reduce Contamination
• Actions taken to reduce Contamination during the reporting period • Other notable data
After each audit, Contractor shall geocode the results of the lid-flipping audit to associate the observed contamination rate with the address of the customer using GIS software.

Geocoded data from the audits shall be plotted on a map with all previous results to show cumulative data from the lid flipping audits. Color-coded symbology shall be used to reflect levels of contamination found during lid-flipping audit such that high-levels of contamination (25%+) are shown as red and low levels of contamination (less than 5%) are shown as green ‘dots’ on the map. The geocoded data will be used to identify where high levels of contamination are found and can be used to determine which parts of the City need additional outreach and education. Contractor shall include a link to the geocoded data with its report submittals to the City.

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3. Assessment of Metrics Achieved for Incentives
To determine whether Contractor has earned the Phase 1 and/or Phase 2 Extension Incentive(s) described in Article 10 of the Agreement, the City will utilize the assessments described below. A summary of the timing of Phase 1 and 2 is included below.

Phase 1 timing:

As described in Article 10 of the Agreement the timing for Phase 1 is as follows:
• Period during which characterization audit results showing Contamination levels achieved will be used to evaluate Contractor’s performance: July 1, 2027 through June 30, 2028
• City analysis of results and determination of whether metrics have been achieved:

July 1, 2028 through September 30, 2028
• Contractor notified of City determination of whether Phase 1 incentive has been earned: October 1, 2028
• If Incentive not earned, opportunity for Contractor to conduct additional characterization and submits results to City per Section 3.1. of this Attachment N:

October 1, 2028 – November 15, 2028
• Contractor notified of City determination of whether Phase 1 incentive has been earned: April 1, 2029
Phase 2 timing:

As described in Article 10 of the Agreement the timing for Phase 2 is as follows:
• Period during which characterization audit results showing Contamination levels achieved will be used to evaluate Contractor’s performance: July 1, 2030 through June 30, 2031
• City analysis of results and determination of whether metrics have been achieved:

July 1, 2031 through December 31, 2031
• If Incentive not earned, opportunity for Contractor to conduct additional characterization and submits results to City per Section 3.1. of this Attachment N:

October 1 - November 15, 2031
• Contractor notified of City determination of whether Phase 2 incentive has been earned: April 1, 2032

3.1. Assessment of Phase 1 Performance Metrics
a. Achievement of Phase 1 Contamination Levels

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a. During Agreement Year 3 (2027/2028), using the protocols included in Subparts 1a, 1b and 1c of this Attachment N, the Contractor will conduct regular, recurring weight-based characterization studies of the following materials streams to determine the level of Contamination and whether Contractor has met the Contamination levels required for the Phase 1 Extension Incentive. The characterizations shall be conducted by Contractor during Agreement Year 2027/28, as normally scheduled per this Attachment N. The Phase 1 Contamination levels (maximum allowed Contamination by weight) are included below for each stream:

1. Residential
a. Recyclable Materials Phase 1 Contamination
Maximum levels: 25%
b. MSW Phase 1 Contamination Maximum level: 25%.
(Note: The 25% Contamination Maximum includes the
combined weight of Recyclable Materials, Yard
Trimmings and Food Scraps found in MSW)
c. Co-Collected Food Scraps/Yard Trimmings Phase 1
Contamination Maximum level: 25%

2. Commercial/Multi-family
a. Recyclable Materials Phase 1 Contamination
Maximum level: 25%
b. MSW Phase 1 Contamination Maximum level: 25%.
(Note: The 25% Contamination Maximum includes the
combined weight of Recyclable Materials, Yard
Trimmings and Food Scraps found in MSW)
c. Source-separated Food Scraps Phase 1
Contamination Maximum level: 25%
b. The City, or its representative, will be present for these characterization studies to verify that the Contractor has properly conducted the characterization studies, and to observe the calculations, weighing of materials and the results of the characterization. Contractor shall provide no less than 30-days advance notice to the City of the dates for each characterization. Contractor shall submit the results of the 2027/28 characterizations on a quarterly basis as described in Section 1 of this Attachment N. On or before June 30, 2028, Contractor shall submit the aggregated results of the six characterizations conducted on the three Residential streams, the aggregated results of the three characterizations conducted on the three Commercial streams, and the aggregated results of the three characterizations conducted on the three Multi-family streams showing the total annual composite Contamination levels for each stream during Agreement Year 2027/28. Refer to Exhibit N-6 for the protocol for calculating the composite Contamination levels. City will notify Contractor of its decision about which Contamination levels have been achieved and which, if any, have not been met, on or before October 1, 2028.

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c. If Contractor has failed to meet any of the Contamination levels required to earn the Phase 1 Extension Incentive, the following process shall be followed. For any stream (MSW, Recyclable Materials and/or Co-Collected Food Scraps/Yard Trimmings) where the characterization study showed that the Contamination level was exceeded, the Contractor may, at Contractor’s sole expense, conduct one (1) additional characterization study for each of the failed streams on or before November 15, 2028. The City or its representative shall be notified by Contractor no less than 30 calendar days in advance of the date(s) when each additional characterization is scheduled so City representatives or staff can be present to verify that the Contractor has properly conducted the additional characterization study(ies), and to observe the calculations, weighing of materials and the results of the characterization. The results of the additional characterization shall be averaged with the results of the two (2) remaining, original regularly-scheduled characterizations of the same material stream to calculate a composite Contamination percentage that includes the results of the three (3) characterizations for the specific stream (i.e. MSW, Recyclable Materials, or Co-collected Food Scraps/Yard Trimmings, or Source-Separated Food Scraps). Refer to Exhibit N-6 for the protocol for calculating the composite Contamination levels. All additional characterization studies for those streams(s) exceeding the Contamination level(s) must be completed on or before November 15, 2028, and the results submitted to the City on or before December 1, 2028.

Example: The Contractor completed its characterization of the Recyclable Materials (or Co-collected Food Scraps/Yard Trimmings, Source-Separated Food Scraps or MSW) for Agreement Year 2027/28 and found a Contamination rate in excess of 25% for one or more of the streams. The Contractor could conduct one (1) additional characterization study of each of the stream(s) that exceeded the 25% contamination level on or before November 15, 2028 and submit the results to the City on or before December 1, 2028.
d. City will notify Contractor of its decision about which Contamination levels have been achieved and which, if any, have not been met, on or before April 1, 2029.

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ATTACHMENT N
Attachment N Page 30 of 50

3.2. Assessment of Phase 2 Performance Metrics
a. During Agreement year 6 (July 1, 2030 – June 30, 2031), using the protocols included in Subparts 1a, 1b and 1c of this Attachment N, the Contractor shall conduct regular recurring weight-based characterization studies of the following material streams to determine the level of Contamination and whether Contractor has met the Contamination levels required for the Phase 2 Extension Incentive. The characterizations shall be conducted by Contractor during Agreement year 2030/2031, as normally scheduled per this Attachment N. The Phase 2 Contamination levels (maximum allowed Contamination by weight) are included below for each stream:

1. Residential
a. Recyclable Materials Phase 2 Contamination
Maximum level: 15%
b. MSW Phase 2 Contamination Maximum level: 15%.
(Note: The 15% Contamination Maximum includes the
combined weight of Recyclable Materials, Yard
Trimmings and Food Scraps found in MSW)
c. Co-Collected Food Scraps/Yard Trimmings Phase 2
Contamination Maximum level: 15%

2. Commercial/Multi-family
a. Recyclable Materials Phase 2 Contamination
Maximum level: 15%
b. MSW Phase 2 Contamination Maximum level: 15%.
(Note: The 15% Contamination Maximum includes the
combined weight of Recyclable Materials, Yard
Trimmings and Food Scraps found in MSW)
c. Source-separated Food Scraps Phase 2
Contamination Maximum level: 15%
b. The City, or its representative, will be present for these characterization studies to verify that the Contractor has properly conducted the characterization study(ies), and to observe the calculations, weighing of materials and the results of the characterization. Contractor shall provide no less than 30 calendar days advance notice to the City of when each characterization is scheduled. Contractor shall submit the results of the Agreement Year 2030/2031 characterizations on a quarterly basis as described in Section 1 of this Attachment N. On or before June 30, 2031, Contractor shall submit the aggregated results of the six characterizations conducted on the three Residential streams during Agreement Year 2030/2031, the aggregated results of the three characterizations conducted on the three Commercial streams in Contract Year 2030/2031, and the aggregated results of the three characterizations conducted on the three Multi-family streams in Agreement Year 2030/2031, showing the total

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ATTACHMENT N
Attachment N Page 31 of 50
composite Contamination levels for each stream. Refer to Exhibit N-6 for the protocol for calculating the composite Contamination levels. City will notify Contractor of its decision about which required Contamination levels have been achieved and which, if any, have not been met, on or before October 1, 2031.
c. If Contractor has failed to meet the any of the Contamination levels required to earn the Phase 2 Extension Incentive the following process shall be followed. For any stream where the characterization study showed that the Contamination level was exceeded, the Contractor may, at Contractor’s sole expense, conduct one (1) additional characterization study for each of the failed streams. The City or its representative shall be notified by Contractor no less than 30 calendar days in advance of the date(s) when each additional characterization is scheduled so City representatives or staff can be present to verify that the Contractor has properly conducted the additional characterization study(ies), and to observe the calculations, weighing of materials and the results of the characterization. The results of the additional characterization shall be averaged with the results of the 2 remaining, original regularly-scheduled characterizations of the same material stream to calculate a composite Contamination percentage that includes the results of the three characterizations for the specific stream (i.e. MSW, Recyclable Materials, Source-Separated Food Scraps, or Cocollected Food Scraps/Yard Trimmings). Refer to Exhibit N-6 for the protocol for calculating the composite Contamination levels when using a supplemental characterization study. All subsequent characterization studies for those stream(s) exceeding the required Contamination level(s) must be completed on or before November 15, 2031 and the results submitted to City on or before December 1, 2031.

Example: The Contractor completed its characterization of the Recyclable Materials (or Co-collected Food Scraps/Yard Trimmings, Source-Separated Food Scraps or MSW) for Agreement Year 6 (2030/2031) and found a Contamination rate in excess of 15% for one or more of the streams. The Contractor could conduct one (1) additional characterization study of each of the stream(s) that exceeded the 15% contamination level on or before November 15, 2031 and submit the results on or before December 1, 2031. e. City will notify Contractor of its decision about which Contamination levels have been achieved and which, if any, have not been met, on or before April 1, 2032.

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ATTACHMENT N
Attachment N Page 32 of 50

4. Assessment of Minimum Performance Standards for SB 1383 Program Implementation
As described in Section 10.02 of the Agreement, in order for City to comply with SB 1383, (1) Diversion Programs required by the Agreement must be fully implemented and maintained throughout the Term, and (2) Contamination levels must be minimized in all streams of materials Collected by Contractor. Section 4 of this Attachment N includes the assessment methodologies used to determine if the minimum performance standards included in Section 10.02 have been achieved. Section 4.1. includes the methodology to assess the percentage of SB 1383 Diversion programs that have been fully implemented by Contractor as required by Section 10.02.A of the Agreement. Section 4.2. includes the methodology to assess the level of Contamination achieved by Contractor as required by Section 10.02.B of the Agreement.

4.1 Assessment of Percentage of SB 1383 Diversion Programs Fully Implemented as Required by Section 10.02.A
For purposes of the minimum level of program implementation standards described in Article 10 of the Agreement, Contractor is required to have fully implemented SB 1383- compliant Diversion programs at 95% or more of all Commercial and Multi-family Premises by June 30, 2026. Evaluation of the percentage of fully implemented SB1383- compliant Diversion Programs at said Premises shall be conducted by the City annually thereafter according to the same schedule. The City will evaluate Contractor’s performance to determine whether or not the minimum level of Diversion program implementation has been achieved during the time periods set forth in Article 10.02.A.1.

To evaluate Contractor’s performance, the City will review the Red/Green Tracking Spreadsheet and/or CRM System, time and work logs of the Sustainability Coordinator, all the Monthly, Quarterly, and Annual Reports, listed in Attachment K, submitted by Contractor up to and including the Monthly Report for June 2026. The City, in its sole discretion, may also conduct site visits at Customers’ Premises to determine whether Contractor has achieved the minimum required Diversion program implementation. The site surveys will determine whether the required SB 1383 program(s) is/are in place, and whether the Customer is fully participating in the program(s). In order for a Customer’s program to be found to be “fully implemented”, Contractor must have completed all steps for program implementation listed in Section 3.7 of Attachment B to the satisfaction of City. Data gathered at each site by the City may include:
• Capacity utilization (i.e. Bin/Cart percent full by volume) • Percentage, by volume, of Recyclable Materials and Food Scraps found in each Bin/Cart

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ATTACHMENT N
Attachment N Page 33 of 50
• Percentage, by volume, of MSW found in the Single Stream Recyclables, Source-Separated Food Scraps, and/or Food Scrap and/or Yard Trimmings Bin/Cart(s)
• Percentage, by volume, of Divertible Food Scraps and of Recyclable Materials found in the MSW Bin/Cart (percentage of each material) • Serial numbers or bar code numbers on the Bins/Carts
• Date of site visit
• Photo number(s)
• Any other notable observations.

4.2 Assessment of Minimum Performance Standards for Contamination Levels Achieved by Contractor as Required by Section 10.02.B of the Agreement To determine whether Contractor has met the minimum performance standards for the time periods described in Article 10.02, the City will utilize the assessments described below.

A summary of the timing is included below.

Maximum Levels of Composite Contamination Required by June 30, 2027 as evaluated for the period of July 1, 2026 – June 30, 2027: As described in Article 10.02.B.1 of the Agreement, between July 1, 2026 and June 30, 2027, Residential, Commercial and Multifamily Contamination levels for Recyclable Materials, Co-Collected Food Scraps/Yard Trimmings, Source-separated Food Scraps, and MSW shall be maintained at or below 30%. The City will evaluate the level of Contamination achieved by Contractor using the composite Contamination levels from regularly-scheduled characterizations conducted between July 1, 2026 and June 30, 2027 of all 3 streams from all 3 collection sectors.

Refer to the table in Section 4.2.1 for the dates when these assessments occur for Agreement years 2, 3, and 4.

Maximum Levels of Composite Contamination Required by June 30, 2030 as evaluated for period of July 1, 2029 – June 30, 2030: As described in Article 10.02.B.2 of the Agreement, between July 1, 2029 and June 30, 2030, and annually thereafter, Residential, Commercial and Multi-family Contamination levels for Recyclable Materials, Co-Collected Food Scraps/Yard Trimmings, Source-separated Food Scraps, and MSW shall be maintained at or below 20%. The City will evaluate the level of Contamination achieved by Contractor using the composite contamination levels from regularlyscheduled characterizations conducted between July 1, 2029 and June 30, 2030 of all 3 streams from all 3 collection sectors. Refer to the table in Section 4.2.2 for the dates when these assessments occur for Agreement years 5, 6, 7, 8, and 9.

4.2.1 Assessment of 30% Maximum Levels of Container Contamination

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ATTACHMENT N
Attachment N Page 34 of 50
a. During Contract Year 2 (July 1, 2026 – June 30, 2027), using the protocols included in Subparts 1a, 1b and 1c of this Attachment N, the Contractor will conduct regular, recurring weight-based characterization studies of the following materials streams to determine the level of Contamination and whether Contractor has exceeded the 30% Maximum Levels of Contamination. The characterizations shall be conducted by Contractor during Agreement Year 2 (2026/27), as normally scheduled per this Attachment N. The 30% Maximum Levels of Contamination (maximum allowed Contamination by weight) are included below for each stream:

1. Residential
a. Maximum Level of Contamination Recyclables: 30%
b. Maximum Level of Contamination MSW: 30%. (Note:

The 30% Contamination Maximum includes the
combined weight of Recyclable Materials, Yard
Trimmings and Food Scraps found in MSW)
c. Maximum Level of Contamination Co-Collected Food
Scraps/Yard Trimmings: 30%

2. Commercial/Multi-family
a. Maximum Level of Contamination Recyclables: 30%
b. Maximum Level of Contamination MSW: 30%. (Note:

The 30% Contamination Maximum includes the
combined weight of Recyclable Materials, Yard
Trimmings and Food Scraps found in MSW)
c. Maximum Level of Contamination Source-separated
Food Scraps: 30%
b. The City, or its representative, may be present for these characterization studies to verify that the Contractor has properly conducted the characterization studies, and to observe the calculations, weighing of materials and the results of the characterization. Contractor shall provide no less than 30-days advance notice to the City of the dates for each characterization. Contractor shall submit the results of the Agreement Year 2 (2026/2027) characterizations on a quarterly basis as described in Section 1 of this Attachment N. On or before June 30, 2027, Contractor shall submit the aggregated results of the six characterizations conducted on the three Residential streams in Agreement Year 2 (2026/2027), the aggregated results of the three characterizations conducted on the three Commercial streams in Agreement Year 2 (2026/2027), and the aggregated results of the three characterizations conducted on the three Multi-family streams in Agreement Year 2 (2026/2027) showing the total annual composite Contamination levels for each stream. Refer to Exhibit N-7 for the protocol for calculating the composite Contamination levels. City will notify Contractor of its decision about which Contamination levels have been achieved and which, if any, have not been met, on or before October 1, 2027 for Contract Year 2 (2026/27).

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ATTACHMENT N
Attachment N Page 35 of 50
c. If Contractor has exceeded any of the 30% Maximum Levels of Container Contamination, the following process shall be followed. For any stream (MSW, Recyclable Materials and/or Co-Collected Food Scraps/Yard Trimmings) where the characterization study showed that the 30% Maximum Contamination level was exceeded, the Contractor may, at Contractor’s sole expense, conduct one (1) additional characterization study for each of the streams that exceeded 30% on or before November 15, 2027. The City or its representative shall be notified by Contractor no less than 30 calendar days in advance of the date(s) when each additional characterization is scheduled so City representatives or staff can be present to verify that the Contractor has properly conducted the additional characterization study(ies), and to observe the calculations, weighing of materials and the results of the characterization. The results of the additional characterization shall be averaged with the results of the 2 remaining, original regularly-scheduled characterizations of the same material stream to calculate a composite Contamination percentage that includes the results of the three characterizations for the specific stream (i.e. MSW, Recyclable Materials, or Co-collected Food Scraps/Yard Trimmings). Refer to Exhibit N-7 for the protocol for calculating the composite Contamination levels. All subsequent, additional characterization studies for those streams(s) exceeding the 30% Maximum Contamination level(s) must be completed on or before November 15, 2027, and the results submitted to the City on or before December 1, 2027.
i. Example: The Contractor completed its characterization of the Recyclable Materials (or Co-collected Food Scraps/Yard Trimmings, Source-Separated Food Scraps or MSW) for Contract Year 2 (2026/27) and found a Contamination rate in excess of 30% for one or more of the streams. The Contractor could conduct one (1) additional characterization study of each of the stream(s) that exceeded the 30% Contamination level on or before November 15, 2027 and submit the results to the City on or before December 1, 2027.
d. City will notify Contractor of its decision about which Contamination levels have been achieved and which, if any, have not been met, on or before April 1, 2028, and each April 1 annually thereafter.
e. Repeat above steps for Agreement Years 3 and 4 using the timelines shown in the table below.

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ATTACHMENT N
Attachment N Page 36 of 50
Agreement
Year
Period during
which Contractor
will conduct
regularly
scheduled Waste
Characterizations
for use in
assessing
attainment of
maximum of 30%
Contamination
levels (Step a
above)
Deadline to
calculate
composite
Contamination
levels using
the protocol in
Exhibit N-7
and submit
results to the
City (Step a)
City Notifies
Contractor if
Any Streams
had
Contamination
Above 30%
(Step b)
Deadline to
Recharacterize
streams with
Contamination
above 30%
(Step c)
Deadline to
submit recharacterization
results to City
(Step c)
Deadline for
City to notify
Contractor
whether
Contamination
levels at or
below the
required 30%
have been
achieved
2 July 1, 2026 – June
30, 2027
June 30, 2027 October 1,
2027
November 15,
2027
December 1,
2027
April 1, 2028
3 July 1, 2027 – June
30, 2028
June 30, 2028 October 1,
2028
November 15,
2028
December 1,
2028
April 1, 2029
4 July 1, 2028 – June
30, 2029
June 30, 2029 October 1,
2029
November 15,
2029
December 1,
2029
April 1, 2030

4.2.2. Assessment of 20% Maximum Level of Container Contamination a. During Agreement Year 5 (July 1, 2029 – June 30, 2030), and each year thereafter, using the protocols included in Subparts 1a, 1b and 1c of this Attachment N, the Contractor will conduct regular, recurring weight-based characterization studies of the following materials streams to determine the level of Contamination and whether Contractor has exceeded the 20% Maximum Levels of Contamination. The characterizations shall be conducted by Contractor during each Contract Year, as normally scheduled per this Attachment N. The 20% Maximum Levels of Contamination (maximum allowed Contamination by weight) are included below for each stream:

3. Residential
a. Maximum Levels of Contamination Recyclables: 20%
b. Maximum Levels of Contamination MSW: 20%. (Note:

The 20% Contamination Maximum includes the
combined weight of Recyclable Materials, Yard
Trimmings and Food Scraps found in MSW)
c. Maximum Levels of Contamination Co-Collected Food
Scraps/Yard Trimmings: 20%

4. Commercial/Multi-family
a. Maximum Levels of Contamination Recyclables: 20%
b. Maximum Levels of Contamination MSW: 20%. (Note:

The 20% Contamination Maximum includes the
combined weight of Recyclable Materials, Yard
Trimmings and Food Scraps found in MSW)
c. Maximum Levels of Contamination Source-separated
Food Scraps: 20%

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ATTACHMENT N
Attachment N Page 37 of 50
b. The City, or its representative, may be present for these characterization studies to verify that the Contractor has properly conducted the characterization studies, and to observe the calculations, weighing of materials and the results of the characterization. Contractor shall provide no less than 30-days advance notice to the City of the dates for each characterization. Contractor shall submit the results of the Agreement Year 5 (2029/2030) characterizations on a quarterly basis as described in Section 1 of this Attachment N. On or before June 30, 2030, and each June 30th thereafter, Contractor shall submit the aggregated results of the six characterizations conducted on the three Residential streams in the previous Contract Year, the aggregated results of the six characterizations conducted on the three Commercial streams, and the aggregated results of the six characterizations conducted on the three Multifamily streams in the previous Contract Year showing the total annual composite Contamination levels for each stream. Refer to Exhibit N-7 for the protocol for calculating the composite Contamination levels. City will notify Contractor of its decision about which Contamination levels have been achieved and which, if any, have not been met, on or before October 1, 2030 beginning with Contract Year 5 (2029/2030) and each October 1 thereafter. c. If Contractor has exceeded any of the 20% Maximum Levels of Container Contamination, the following process shall be followed. For any stream (MSW, Recyclable Materials and/or Co-Collected Food Scraps/Yard Trimmings) where the characterization study showed that the 20% Maximum Contamination level of was exceeded, the Contractor may, at Contractor’s sole expense, conduct one (1) additional characterization study for each of the failed streams on or before November 15, 2030 and each November 15 thereafter.

The City or its representative shall be notified by Contractor no less than 30 calendar days in advance of the date(s) when each additional characterization is scheduled so City representatives or staff can be present to verify that the Contractor has properly conducted the additional characterization study(ies), and to observe the calculations, weighing of materials and the results of the characterization. The results of the additional characterization shall be averaged with the results of the 2 remaining, original regularly-scheduled characterizations of the same material stream to calculate a composite Contamination percentage that includes the results of the three characterizations for the specific stream (i.e. MSW, Recyclable Materials, or Co-collected Food Scraps/Yard Trimmings). Refer to Exhibit N-7 for the protocol for calculating the composite Contamination levels. All subsequent, additional characterization studies for those streams(s) exceeding the 20% Maximum Contamination level(s) must be completed on or before November 15, 2030, and November 15th of each year thereafter, and the results submitted to the City on or before December 1, 2030, and December 1 of each year thereafter.
ii. Example: The Contractor completed its characterization of the Recyclable Materials (or Co-collected Food Scraps/Yard Trimmings or MSW) for Agreement Year 5 (2029/2030) and found a
Contamination rate in excess of 20% for one or more of the streams.

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ATTACHMENT N
Attachment N Page 38 of 50
The Contractor could conduct one (1) additional characterization study of each of the stream(s) that exceeded the 20% contamination level on or before November 15, 2030 and submit the results to the City on or before December 1, 2030.
d. City will notify Contractor of its decision about which Contamination levels have been achieved and which, if any, have not been met, on or before April 1, 2031, and each April 1 annually thereafter.
e. Repeat above steps for Agreement Years 6, 7, 8, and 9 using the timelines shown in the table below. Note: The evaluation will not be performed in the final year of the Agreement. For example, if no extensions are earned, the last evaluation will be performed for period July 2031 – June 2032. If one extension is earned, the last evaluation will be performed for period July 2032 – June 2033. If two extensions are earned, the last evaluation will be performed for period July 2033 – June 2034.

Agreement
Year
Period during
which Contractor
will conduct
regularly
scheduled Waste
Characterizations
for use in
assessing
attainment of
maximum 20%
contamination
levels (Step a
above)
Deadline to
calculate
composite
contamination
levels using
the protocol in
Exhibit N-7
and submit
results to the
City (Step a)
City Notifies
Contractor if
Any Streams
had
Contamination
Above 20%
(Step b)
Deadline to
Recharacterize
streams with
contamination
above 20%
(Step c)
Deadline to
submit recharacterization
results to City
(Step c)
Deadline for
City to notify
Contractor
whether
Contamination
levels at or
below the
required 20%
have been
achieved
5 July 1, 2029 –
June 30, 2030
June 30, 2030 October 1,
2030
November 15,
2030
December 1,
2030
April 1, 2031
6 July 1, 2030 –
June 30, 2031
June 30, 2031 October 1,
2031
November 15,
2031
December 1,
2031
April 1, 2032
7* July 1, 2031 –
June 30, 2032
June 30, 2032 October 1,
2032
November 15,
2032
December 1,
2032
April 1, 2033
8** July 1, 2032 –
June 30, 2033
June 30, 2033 October 1,
2033
November 15,
2033
December 1,
2033
April 1, 2034
9*** July 1, 2033 –
June 30, 2034
June 30, 2034 October 1,
2034
November 15,
2034
December 1,
2034
April 1, 2035
* If no extensions are earned, the last evaluation will be performed for the period July 2031 – June 2032. **If one extension is earned, the last evaluation will be performed for the period July 2032 – June 2033. ***If two extensions are earned, the last evaluation will be performed for the period July 2033 – June 2034.

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ATTACHMENT N
Attachment N Page 39 of 50
Exhibit N-1: Schedule of Characterization Studies to be Conducted During the Term of the Agreement Agreement
Year*à YR 1 YR 2 YR 3*** YR 4 YR 5*** YR 6 YR 7 YR 8 YR 9** YR 10** 7/1/25 –
6/30/26
7/1/26 –
6/30/27
7/1/27 –
6/30/28
7/1/28 –
6/30/29
7/1/29 –
6/30/30
7/1/30 –
6/30/31
7/1/31 –
6/30/32
7/1/32 –
6/30/33
7/1/33 –
6/30/34
7/1/34 –
6/30/35

RESIDENTIAL
SS
RECYC
Q3 2025
(HI), Q1
2026(LO)
Q2 2027
(HI), Q1
2027 (LO)
Q3 2027
(HI), Q1
2028(LO)
Q2 2029
(HI), Q4
2028 (LO)
Q2 2030
(HI), Q1
2030
(LO)
Q2 2031
(HI), Q4
2030(LO)
Q3 2031
(HI), Q1
2032 (LO)
Q2 2033
(HI), Q4
2032
(LO)
Q3 2033
(LO), Q1
2034
(HI)
Q2 2035
(HI), Q4
2034 (LO)
YT/FS
Q3 2025
(HI), Q4
2025(LO)
Q2 2027
(HI), Q1
2027(LO)
Q3 2027
(HI), Q4
2027(LO)
Q2 2029
(HI), Q1
2029(LO)
Q2 2030
(HI), Q1
2030
(LO)
Q2 2031
(HI), Q1
2031
(LO)
Q3 2031
(HI), Q1
2032 (LO)
Q2 2033
(HI), Q4
2032
(LO)
Q3 2033
(LO), Q1
2034
(HI)
Q2 2035
(HI), Q4
2034 (LO)
MSW
Q4 2025
(LO), Q3
2025 (HI)
Q2 2027
(HI), Q1
2027 (LO)
Q4 2027
(LO), Q3
2027 (HI)
Q2 2029
(HI), Q4
2028 (LO)
Q2 2030
(HI), Q1
2030
(LO)
Q2 2031
(HI), Q4
2030
(LO)
Q3 2031
(HI), Q1
2032(LO)
Q2 2033
(HI), Q4
20232
(LO)
Q3 2033
(LO), Q1
2034
(HI)
Q2 2035
(HI), Q4
2034 (LO)
COMMERCIAL/MULTIFAMILY
SS
RECYC
Q1 2026
(LO), Q2
2026 (HI)
Q3 2026
(HI), Q4
2026 (LO)
Q3 2027
(LO), Q4
2027 (HI)
Q3 2028
(HI), Q4
2028 (LO)
Q1 2030
(LO), Q2
2030 (HI)
Q3 2030
(HI), Q4
2030
(LO)
Q1 2032
(LO), Q2
2032 (HI)
Q3 2032
(HI), Q4
2032
(LO)
Q1 2034
(LO), Q2
2034
(HI)
Q3 2034
(HI), Q4
2034 (LO)
FS
Q1 2026
(LO), Q2
2026 (HI)
Q3 2026
(HI), Q4
2026 (LO)
Q3 2027
(LO), Q4
2027 (HI)
Q3 2028
(HI), Q4
2028(LO)
Q1 2030
(LO), Q2
2030 (HI)
Q3 2031
(HI), Q4
2031
(LO)
Q1 2032
(LO), Q2
2032 (HI)
Q3 2032
(HI), Q4
2032
(LO)
Q1 2034
(LO), Q2
2034
(HI)
Q3 2034
(HI), Q4
2034(LO)
MSW
Q1 2026
(LO), Q2
2026 (HI)
Q3 2026
(HI), Q4
2026 (LO)
Q3 2027
(LO), Q4
2027 (HI)
Q3 2028
(HI), Q4
2028(LO)
Q1 2030
(LO), Q2
2030 (HI)
Q3 2030
(HI), Q4
2031
(LO)
Q1 2032
(LO), Q2
2032 (HI)
Q3 2032
(HI), Q4
2032
(LO)
Q1 2034
(LO), Q2
2034
(HI)
Q3 2034
(HI), Q4
2034 (LO)
PHASE 1 PHASE 2
Key
SS = Source-Separated Recyclable Materials
YT/FS = Co-collected Yard Trimmings and Food Scraps
MSW = Municipal Solid Waste
*The quarters referred to in this table follow the calendar year as follows:

Q1 = Jan 1 – March 31
Q2 = April 1 – June 30
Q3 = July 1 – September 30
Q4 = October 1 – December 31
**If Contractor earns either or both extensions of the Term described in Article 10 of the Agreement, the schedule for years 9 and/or 10 in the table above shall apply. ***Assessment of Phase 1 or Phase 2 contamination rate attainment will occur during these contract years and, as such, there will be variations in seasonality scheduling patterns for these Contract Years.

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ATTACHMENT N
Attachment N Page 40 of 50
Exhibit N-2: Characterization Form for Recyclable Materials Being Delivered to Clean MRF

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ATTACHMENT N
Attachment N Page 41 of 50
Exhibit N-3: Characterization Form for Co-Collected Food Scraps/Yard Trimmings and Source-Separated Food Scraps Being Delivered to Processing Facility

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ATTACHMENT N
Attachment N Page 42 of 50
Exhibit N-4: Characterization Form for MSW

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ATTACHMENT N
Attachment N Page 43 of 50
Exhibit N-5 – Cart and Bin Contamination Minimization Audit Field Sheet

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ATTACHMENT N
Attachment N Page 44 of 50
Exhibit N-6 – Protocol to Calculate Composite Characterization Contamination Rate for Earning the Phase 1 and Phase 2 Incentives Table N-6.1: Form to be used to calculate composite characterization Contamination rate:

Scenario 1: Example Phase 1 Contamination Level Achieved Table N-6.2: Sample calculations for if Phase 1 maximum Contamination level (25%) is not exceeded.
* Note: The numbers in the sample calculations in this Attachment N are for example only and do not reflect the actual values of the sampling results.

Step 1. Enter weight (in lbs.) of Divertible materials from characterization #1 into Cell A1 and characterization #2 into Cell B1.

Step 2. Enter weight (in lbs.) of Contaminants from characterization #1 into Cell A2 and characterization #2 into Cell B2.

Step 3. Sum sample weight (in lbs.) of Divertible Materials (A1) and Contaminants (A2) from characterization #1 into Cell A3 and sum Divertible Materials (B1) and Contaminants (B2) from characterization #2 in Cell B3.

Step 4. Calculate Contamination rate in row 4 for each characterization by dividing the Contamination weight (A2 characterization #1 and B2 for characterization #2) by the total sample weight (A3 for characterization #1 and B3 for characterization #2). Enter

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ATTACHMENT N
Attachment N Page 45 of 50
calculated contamination rate into cell A4 for characterization #1 and B4 for characterization #2.

Step 5. Sum weight of Divertible Materials, Contaminants, and Total Sample Weight from characterizations #1 and #2 in column C. Add cell A1 plus cell B1 to calculate total weight of Divertible Materials from both characterizations and enter sum into cell C1. Add cell A2 plus cell B2 to calculate total weight of Contaminants from both characterizations and enter sum into cell C2. Add cell A3 plus cell B3 to calculate Total Sample Weight from both characterizations and enter sum into cell C3.

Step 6. Calculate Total Composite Annual Characterization Percentage in cell C4.

Dividing the combined Contamination weight for characterization #1 and #2 in cell C2 by the total combined sample weights for characterization #1 and #2 in cell C3. Enter composite Contamination percentage into cell C4 for characterization #1 and #2. In the example provided above, no additional supplemental characterizations are needed as the Contractor’s Contamination percentage of 23% did not exceed the Phase 1 maximum Contamination level of 25%. This calculation shall be done for all collected streams (MSW, Recyclable Materials, Source-separated Food Scraps, and Co-Collected Food Scraps/Yard Trimmings).

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ATTACHMENT N
Attachment N Page 46 of 50
Scenario 2: Phase 1 Contamination Level Achieved Using Supplemental Characterizations
Table N-6.3: Sample calculations if Phase 1 Contamination level (25%) is NOT met but a supplemental characterization (Column D) is conducted and incorporated into the averages and the level is achieved.
* Note: The numbers in the sample calculations in this Attachment N are for example only and do not reflect the actual values of the sampling results.

Step 1. Repeat steps 1 - 6 above to calculate Total Composite Annual Contamination percentage in cell C4. If this amount exceeds the Contamination level (in this case 25%), the Contractor may conduct one (1) supplemental characterization and enter the results into column D to calculate an updated Contamination percentage.

Step 2. Enter weight (in lbs.) of Divertible materials from supplemental characterization into cell D1 and enter weight (in lbs.) of Contaminants from supplemental characterization into cell D2.

Step 3. Sum sample weight (in lbs.) of Divertible Materials (D1) and Contaminants (D2) from supplemental characterization into Cell D3.

Step 4. Calculate Contamination percentage in cell D4 for supplemental characterization by dividing the Contamination weight (cell D2) by the total sample weight (cell D3). Enter calculated contamination percentage into cell D4 for supplemental characterization.

Step 5. Add weight of composite Divertible Materials from cell C1 to Divertible Materials from Supplemental Characterization in cell D1 and enter sum into cell E1. Add weight of composite Contaminants from cell C2 to Contaminants from Supplemental Characterization in cell D2 and enter sum into cell E2. Add weight of total sample from cell C3 to Total Sample Weight from Supplemental Characterization in cell D3 and enter sum into cell E3.

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ATTACHMENT N
Attachment N Page 47 of 50
characterizations. In the example provided above, with the supplemental characterization, the Contractor’s composite Contamination percentage of 23% did not exceed the Phase 1 Contamination level of 25%. This calculation shall be done for all collected streams to determine the Contamination percentage achieved for each stream (MSW, Recyclable Materials, Source-Separated Food Scraps, and Co-Collected Food Scraps/Yard Trimmings).

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ATTACHMENT N
Attachment N Page 48 of 50
Exhibit N-7 – Protocol to Calculate Composite Characterization Contamination Rate for Achievement of Minimum Performance Standards
Table N-7.1: Form to be used to calculate annual composite characterization Contamination rate for each stream:

Scenario 1: 30% Maximum Contamination Level Not Exceeded Table N-7.2: Sample calculations for if maximum Contamination level of 30% is not exceeded.
* Note: The numbers in the sample calculations in this Attachment N are for example only and do not reflect the actual values of the sampling results.

Step 1. Enter weight (in lbs.) of Divertible materials from characterization #1 into Cell A1 and characterization #2 into Cell B1.

Step 2. Enter weight (in lbs.) of Contaminants from characterization #1 into Cell A2 and characterization #2 into Cell B2.

Step 4. Calculate Contamination rate in row 4 for each characterization by dividing the Contamination weight (A2 characterization #1 and B2 for characterization #2) by the total

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ATTACHMENT N
Attachment N Page 49 of 50
sample weight (A3 for characterization #1 and B3 for characterization #2). Enter calculated contamination rate into cell A4 for characterization #1 and B4 for characterization #2.

Step 6. Calculate Total Composite Annual Characterization Percentage in cell C4.

Dividing the combined Contamination weight for characterization #1 and #2 in cell C2 by the total combined sample weights for characterization #1 and #2 in cell C3. Enter composite Contamination percentage into cell C4 for characterization #1 and #2. In the example provided above, no additional supplemental characterizations are needed as the Contractor’s Contamination percentage of 28% did not exceed the maximum contamination level of 30%. This calculation shall be done for all collected streams (MSW, Recyclable Materials, Source-Separated Food Scraps, and Co-Collected Food Scraps/Yard Trimmings) for all three collection sectors (Residential, Commercial, and Multi-family).

Scenario 2: Maximum Contamination Level Exceeded. Process to Utilize Data from Supplemental Characterizations to Determine if Contamination Level Has been Achieved
Table N-7.3: Sample calculations if 30% maximum Contamination level is exceeded but a supplemental characterization (Column D) is conducted and incorporated into the averages and the 30% contamination level is not exceeded. * Note: The numbers in the sample calculations in this Attachment N are for example only and do not reflect the actual values of the sampling results.

Step 1. Repeat steps 1 - 6 above to calculate Total Composite Annual Contamination percentage in cell C4. If this amount exceeds the maximum Contamination level (in this case 30%), the Contractor may conduct one (1) supplemental characterization and enter the results into column D to calculate an updated Contamination percentage.

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ATTACHMENT N
Attachment N Page 50 of 50
Step 2. Enter weight (in lbs.) of Divertible materials from supplemental characterization into cell D1 and enter weight (in lbs.) of Contaminants from supplemental characterization into cell D2.

Step 3. Sum sample weight (in lbs.) of Divertible Materials (D1) and Contaminants (D2) from supplemental characterization into Cell D3.

Step 6. Calculate Total Composite Annual Characterization with Supplemental Characterization in cell E4 by dividing the combined Contamination weight for all characterizations in cell E2 by the total combined sample weights for all characterizations in cell E3. Enter composite Contamination percentage into cell E4 for all characterizations. In the example provided above, with the supplemental characterization, the Contractor’s composite Contamination percentage of 29% did not exceed the maximum Contamination level of 30%. This calculation shall be done for all collected streams to determine the Contamination percentage achieved for each stream (MSW, Recyclable Materials, Source-Separated Food Scraps, and Co-Collected Food Scraps/Yard Trimmings) and for each collection Sector (Commercial, Residential, and Multi-family).

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99 CR&R WESTERN MRF
Location: 11292 Western Ave, Stanton, CA
SWIS: 30-AB-0013
Facility Manager: Michael Silva
[email protected], 714-883-3777
Capacity Guarantee: Guaranteed by CR&R
Processing Capacity Reserved for Cities:

Unlimited
Total Permitted Tons: 1,800 Tons Per Day
Cost Per Ton of Processing: $115.44
Cost Per Ton for Transportation from the
Cities: $6.61
Equipment Details: In the early 1980s, CR&R acquired an open-air transfer station in the City of Stanton, which provided the opportunity to establish a regional processing and recycling facility to manage material from surrounding areas. After significant research and development, including extensive studies of international best-in-class technologies, CR&R decided to build the first mixed solid waste processing facility in the United States. CR&R’s Materials Recovery Facility (MRF) employs a network of machinery, processing lines, and other features that sort recyclables out of the waste stream to provide customers with cost-effective and efficient recycling programs.

PROPOSAL FORM 15: DESCRIPTION OF MATERIALS
RECOVERY PROCESSING FACILITY(IES) – CLEAN MRF

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100
The original facility was constructed in 1992 and has since been updated numerous times. The processing line equipment includes:
x Heil Trommel
x Mayfran Conveyors
x Loggeman Baler
x Keith Walking Floors in all bunkers
x Eriez overhead magnets and eddy current separators
CR&R confirms that the capacity is reserved for the Cities beginning July 1, 2025, and continuing through the entire 8-year term of the Agreement, plus the potential two 1-year extensions. The Cities, its agents and representatives shall be granted access to the facility as required by Sections 7.10, 11.04 and Attachment N of the Agreement to observe operations and to observe and participate in characterizations required to be conducted by Contractor pursuant to Section

11.07 of the Agreement.

This Proposal Form 15 will become Attachment O to the final Agreement.

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101

CR&R YUMA COMPOSTING FACILITY
Location: 19536 South Avenue 1E, Yuma AZ
SWIS Number: N/A
Manager and Contact Information: Michael Silva, [email protected], 714-883-3777 Capacity Guarantee: Guaranteed by CR&R
Tonnage Reserved for the Cities: Unlimited
Materials to be Processed: Yard Trimmings, Food Waste, and Co-Collected Yard Trimmings/Food Scraps
Compostable Plastic: Accepted; Percentage of Feedstock not limited. Material is not treated as residual.

Food-Soiled Paper: Accepted; Percentage of Feedstock not limited, Material is not treated as residual.

Plastic Bags: Plastic bags are not acceptable however CR&R understands customer desire the continued use of compostable bags and will allow the continued acceptance of compostable bags as stated in Section 7.04.4 of the franchise agreement.

CR&R’s Yuma Composting Facility
will be used for yard trimmings, food
scraps, and co-collected yard
trimmings and food scraps. This
facility accepts food-soiled paper and
does not limit the percentage of
incoming feedstock that can be foodsoiled paper. CR&R’s facility also accepts compostable plastics and
does not limit the percentage of
incoming feedstock that can be
compostable plastic. The Yuma
Composting Facility offers unlimited capacity, ensuring that all Lake Forest and Laguna Hills organics will be accepted through December 2025. CR&R intends to move all organic processing to our South County Campus in San Juan Capistrano beginning January 1, 2026. A description of this facility is provided in Section 3.6 of Form 3.

PROPOSAL FORM 16: DESCRIPTION OF COMPOST

PROCESSING FACILITY(IES) TO BE USED FOR YARD

TRIMMINGS AND/OR FOOD SCRAPS AND/OR COCOLLECTED

YARD TRIMMINGS AND FOOD SCRAPS

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Cost per ton to transport materials from last stop on route to transfer station (if using transfer station):
$3.56
Cost per ton to transport materials from last stop on route to facility (if direct hauling from route to facility):
$3.56
Cost per ton to transport materials from transfer station to composting facility (if using transfer station):

N/A
Provide the cost per ton for processing of Yard Trimmings and/or Food Scraps at the facility:
$25.00
Identify final products generated from proposed facility (mulch, compost, wood chips, etc.):

Mulch, compost, wood
chips
Identify range of revenue streams, per ton or per cubic yard, for final products:
$20-$30
This Proposal Form 16 will become Attachment P to the final Agreement.

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104

CRT C&D MRF
Location: 11232 Knott Ave, Stanton, CA
SWIS: 30-AB-0462
Manager and Contact Information: Michael
Silva, [email protected], 714-883-3777
Capacity Guarantee: Guaranteed by CR&R
Tonnage Reserved for Cities: 100%
Materials to be Processed: C&D Materials
Diversion Rate: 75-99%
Cost per Ton: $82.69

SOUTH ORANGE COUNTY C&D MRF
Location: 31643 Ortega Highway, San Juan
Capistrano, CA
SWIS: 30-AB-0395
Manager and Contact Information: Michael
Silva, [email protected], 714-883-3777
Capacity Guarantee: Guaranteed by CR&R
Tonnage Reserved for Cities: 100%
Materials to be Processed: C&D Materials
Diversion Rate: 75-99%
Cost per Ton: $82.69
CR&R is fully prepared and able to meet and exceed CalGreen’s anticipated increased C&D diversion requirements at both facilities listed above.

This Proposal Form 18 will become Attachment Q to the final Agreement.

PROPOSAL FORM 18: DESCRIPTION OF CONSTRUCTION

AND DEMOLITION DEBRIS PROCESSING FACILITY (IES)

TO BE USED

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15 Reusable Aluminum Cups for Special Events
CR&R also proposes the purchase of Ball Aluminum
cups to be used at City events such as the Summer
Concert Series in Lake Forest or the Heritage
Festival in Laguna Hills. These 100% recyclable
cups serve to eliminate the use of plastic cups.

CR&R would supply up to 5,000 cups annually to
each City for use at events of each City’s choosing.

Each City’s logo or environmental message will be
printed on their respective cups. CR&R would then
provide collection receptacles for the cups and
coordinate the recycling of the cups following the
event. CR&R would also be able to work with vendors
at other City events to source the cups and then
coordinate the set up and servicing of collection
receptacles.

Street Sweeping
An additional capability CR&R offers the Cities of Lake Forest and Laguna Hills is street sweeping services. Since 1992, CR&R has offered street sweeping as one of our environmental services.

Over the past thirty-two years, we have seen our street sweeping operations grow exponentially as cities have experienced the benefit of having a “one stop shop” for solid waste and recycling collections and street sweeping
services. Our experienced team
is able to apply our familiarity with
each City’s streets and the unique
aspects of each City’s roadways
to seamlessly transition services
and further support each City’s
environmental goals, including
the protection of water and air
quality.

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14 Olyns Cube Reverse Vending Machines
One way CR&R will partner with each City is
through the provision of two (2) Olyns Cubes
each for Lake Forest and Laguna Hills. These
reverse vending machines will provide an
easy-to-use, modern-looking, self-service
option for Lake Forest and Laguna Hills
residents and visitors to recycle CRV
containers. Potential locations could include
the Sports Park and Etnies Skate Park in Lake
Forest and the Community Center skate park
area in Laguna Hills.

The Olyns Cubes provides a touchless customer interaction, using an app to pay customers via Paypal. The app also calculates each customer’s impact by providing a customized sustainability dashboard. This will engage
residents with information on how
many containers they are
keeping out of landfills and the
ocean, and to track how much
CO2 they are keeping out of the
atmosphere.

The Olyns Cubes also feature a
65-inch video screen, which can
display customized Lake Forest
and Laguna Hills sustainability
messages in each respective
City, or promote City events,
services, or other programs.

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ATTACHMENT T
Listing of City-Sponsored Special Events
Attachment T Page 1 of 1
Summary of City-Sponsored Special Events – Laguna Hills Event Date City Rough Attendance
4th of July Celebration July 4 LH 2,000+
Half Marathon 5K Memorial Day LH 2,000+
Movies in the Park Summer (4 per year) LH 2,000+
Heritage Day early October LH 2,000+
Concerts in the Park July - Sept (4 per year ) LH 2,000+ Holiday Event Series December LH 2,000+
Chamber of Commerce Car Show August LH 2,000+

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213
CR&R commits to providing excellent HHW and Sharps collection programs to the Cities of Lake Forest and Laguna Hills. Our programs are accessible, easy to use and achieve all environmental objectives.

CR&R will provide up to two (2)
curbside HHW collections per
resident per year at no additional
charge to the residents. CR&R will
also provide two (2) annual dropoff events for HHW generated by single-family residential and multifamily customers. One (1) HHW drop-off event shall be held in
Lake Forest each year and one (1)
HHW event shall be held in
Laguna Hills each year. CR&R will
also provide unlimited sharps
diversion for residents via a
sharps mail back program.

CR&R proposes the continued
use of Clean Earth programs for
HHW collection and Stericycle for
the Sharps mail back program in
the Cities of Lake Forest and
Laguna Hills.

These photos were taken at the CR&R
HHW collection event held in the City of
Lake Forest at El Toro High School.

PROPOSAL FORM 31: HHW AND SHARPS COLLECTION

PROGRAM DETAILS

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214
The following are details of the proposed HHW and Sharps collection programs:

PROGRAM OUTREACH AND EDUCATION
The HHW and Sharps programs will be highlighted in CR&R outreach and educational materials, on the CR&R website, and in partnership with the Cities. Customers will be informed on what materials are included in the HHW program, how to manage these wastes, and the dates and locations of events. Customers will also be informed regarding the process to request to participate in the Sharps mail-back program.

HAZARDOUS MATERIAL MANAGEMENT
CR&R utilizes Clean Earth for hazardous materials
management for one day collection events and material
collected and consolidated from door-side pickup
programs. Clean Earth offers a comprehensive array of
specialty waste treatment, disposal, and recycling solutions. Their highly experienced team are leaders in environmental compliance and innovative for household hazardous waste.

Clean Earth’s approach to servicing any HHW operation is to provide the highest quality of service for the County to achieve their goals. Their first priority is to ensure compliance with all applicable regulations and the second is to manage all materials using the highest available waste management hierarchy. While other vendors typically send the waste directly to incinerators and landfills, Clean Earth manifests the waste to their local TSDF where it is managed in the most sustainable, compliant method practicable. The primary focus of Clean Earth after source reduction is beneficial reuse and recycling, with a wide range of options designed to maximize value while protecting valuable resources.

Clean Earth works with CR&R to provide the most effective solutions for our waste disposal requirements while
remaining focused upon overall cost reduction. This
approach to HHW recognizes the hazardous characteristic and potential value of the waste collection and utilizes the best options to mitigate those hazards long term. Little to no waste goes to a landfill directly or after it’s burned as an alternate fuel source. Clean Earth is committed to continue to seek and implement the best

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215
practices for HHW management. CR&R also participates in Paint Care with Clean Earth.

Approximately 80% of the material collected is reclaimed/recycled.

Provided below is a table of proposed waste management methods for commonly collected HHW materials.

Category Waste Management Method
Flammable & Poison
Paint Related Material Fuel Blend
Flammable liquid Fuel Blend
Flammable solid Destructive Incineration
Oil-based paint Fuel Blend
Poison (excl. aerosols) Destructive Incineration
Reactive and explosive Destructive Incineration
Corrosive
Acid Treatment
Base Treatment
Oxidizer
Oxidizers Destructive Incineration
Organic peroxides Destructive Incineration
PCB-containing
PCB-containing paint Destructive Incineration
Other PCB waste Destructive Incineration
Aerosol Fuel Blend/Incineration
Reclaimable
Antifreeze Recycle
Car batteries Recycle
Fluorescent bulbs Recycle
Latex paint Recycle/Fuel Blend
Motor oil/oil products Recycle
Oil filters Recycle
Mercury (metallic) Recycle
Other
Household batteries Recycle
Electronic Waste Recycle
Asbestos Landfill

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216
Sharps Mail-Back: Stericycle Environmental Solutions
Stericycle Environmental Solutions is the leading
provider of household hazardous waste management
and industrial waste services. CR&R has been using
the services of Stericycle for hazardous waste collection events in Orange County for many years. Their team of local technicians and supervisors, coupled with the backing of a national organization, has ensured they provide the highest level of service for program participants.

This Proposal Form 31 will become Attachment U to the final Agreement.

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117
CR&R will provide Sensoneo Smart sensors that measure fill-levels in bins via ultrasonic beams.

Sensoneo Smart sensors can monitor any type of waste in bins and containers of various types and sizes. Sensors will be provided at a subsidized cost for all interested customers at $50 per month per sensor. This includes installation, cost of hardware and the monthly licensing fee.

CR&R has been partnering with Sensoneo since 2018 and currently operates previous models in the City of Tustin. Please see below for further information regarding specifications on the proposed type of sensor to be provided.

Sensoneo Sensors have built-in motion detection to monitor fill levels and recognize when bins are emptied. Further, sensors are controlled through Sensoneo Bin Management - a smart, enterprise-grade bin management dashboard solution for cities and businesses to digitalize bin fill levels, cost-efficiently manage service levels and make data-driven decisions.

PROPOSAL FORM 25: BIN SENSORS TO BE

PROVIDED BY PROPOSER

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Sensoneo Sensors provides an analytics
module with a detailed PowerBI report
covering collections, measurements,
average fill rates, diversion rates, and
collection frequencies, which helps CR&R
evaluate the effectiveness of all these
performance metrics, including
recommendations adjustments, and process
optimization.

Single Sensor 3.0 Specifications:

Measurement: Single ultrasonic beam
Measuring range (cm): 3 – 255
Connectivity: LoRaWAN / Sigfox / NB-IoT
Measurement times: From once a day to every 2 minutes
Configuration: Mobile App via BLE or Downlink
Emptying recognition: Accelerometer. Advanced tilt
recognition algorithm.

Replaceable batteries: Yes
Temperature
measurement: Microcontroller thermostat
Dimensions in mm
(h/w/d): 50 / 120 / 54
Weight (incl. batteries): 215 g
Casing: IP69
Protection against
external mechanical
impacts:

IK10 rating
Material: Recyclable, glass fiber reinforced
polyamide
Mounting options: Screws / Clench / Rails

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119
The sensors are ultrasonic, robust, water and shock resistant, fully functional within wide temperature range, and are set to measure from 3 centimeters up to 12 meters.

The sensors can monitor any type of
waste in containers, bins and waste
compactors of various types and sizes.

The casing is made from recyclable glass
fiber reinforced polyamide that provides
not only an eco-design, but also helps
with recycling.

Ultrasonic technology ensures top
measurement accuracy. Smart Sensors
can connect to several IOT networks or
GPRS to ensure fast data transfer.

Payload and network communication is
encrypted on two levels preventing
misuse of Sensoneo Sensors for DDOS
attacks.

The Dashboard displays real-time data on
fill-levels of bins monitored by smart
sensors.

In addition to the percentage of fill-level,
based on the historical data, the tool
predicts when the bin will become full.

Sensors recognize collection as well; with
customers being able to check when the
bin was last collected. With real-time data
and predictions, customers can eliminate
the overflowing bins and right-size
collections.

This Proposal Form 25 will become Attachment V to the final Agreement.

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ATTACHMENT W
Annual Adjustment for Change in City Regulatory Compliance Costs, Procurement Compliance Costs and Pavement Impact Costs
Attachment W Page 1 of 7

ADJUSTMENT FOR CHANGES IN CITY REGULATORY COMPLIANCE COSTS,

PROCUREMENT COMPLIANCE COSTS AND PAVEMENT IMPACT COSTS
Per Article 14, commencing July 1, 2026 the amount of the Regulatory Compliance Cost, SB 1383 Procurement Compliance Cost, and Pavement Impact Costs shall be adjusted by actual increases or decreases in these costs. The methodologies below demonstrate how these costs will be adjusted.

A. ADJUSTMENT FOR CHANGE IN REGULATORY COMPLIANCE COST (RCC) –

APPLIES ONLY WHEN RCC INCREASES OR DECREASES
Step 1: Calculate the delta between the old Regulatory Compliance Costs (RCC) and the new Regulatory Compliance Costs. For annual adjustments to the RCC, determine the annual change in the fee. Per Contract Section 14.07, the RCC may be increased or decreased based on the actual costs incurred by the City to comply with state regulations. The City will provide the adjusted Regulatory Compliance Cost to Contractor on or before March 1 of each year, beginning on March 1, 2026. The adjusted RCC will reflect actual costs incurred by the City to comply with state regulations regarding solid waste and recycling.

The City, at its sole discretion, may adjust the RCC at any point during the year. In the event that the City adjusts the RCC outside of the annual rate adjustment process (i.e. on January 1 instead of July 1), the same calculation process as described below will apply.

Example assuming an increase in the RCC:

Old RCC = $500,000 per year
New RCC = $550,000 per year
Change in RCC = $50,000 per year
Example assuming a decrease in the RCC:

Old RCC = $500,000 per year
New RCC = $450,000 per year
Change in RCC = ($50,000) per year

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ATTACHMENT W
Annual Adjustment for Change in City Regulatory Compliance Costs, Procurement Compliance Costs and Pavement Impact Costs
Attachment W Page 2 of 7
Step 2: Divide the change in the RCC fee by the old Regulatory Compliance Cost.

Example assuming an increase in the RCC:

Old Regulatory Compliance Cost = $500,000 per year
Annual change in the RCC = $50,000
Divide the $50,000 per year change in the RCC by
the current Regulatory Compliance Cost of $500,000
to determine the needed rate adjustment (10% in this
example)
Example assuming a decrease in the RCC:

Old Regulatory Compliance Cost = $500,000 per year
Annual change in the RCC = ($50,000)
Divide the ($50,000) per year change in the RCC by
the current Regulatory Compliance Cost of $500,000
to determine the needed rate adjustment (-10% in this
example)
Step 3: Apply the rate adjustment (increase or decrease) to the Regulatory Compliance Cost component of the rates.

Example assuming an increase in rates:

If the residential Regulatory Cost Compliance component, which was provided with the Contractor’s submittal of
Proposal Form 29 which became Attachment D to the
Contract, is $1/month for a residential recycling cart, multiply $1 by 1.1 to calculate the adjusted Regulatory Cost
Component of the residential recycling cart ($1.10/month).

If the Regulatory Compliance Cost component of a
commercial 3-yard MSW bin 1x/week is $10 per month,
multiply $10 by 1.1 to calculate the adjusted Regulatory Compliance Cost component ($11/month) of the commercial 3-yard MSW bin serviced 1x/week.

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ATTACHMENT W
Annual Adjustment for Change in City Regulatory Compliance Costs, Procurement Compliance Costs and Pavement Impact Costs
Attachment W Page 3 of 7
Example assuming a decrease in rates:

If the Regulatory Compliance Cost component of the
residential rate is $1/month, multiply $1 by 0.9 to calculate the adjusted Regulatory Compliance Cost Component of the rate ($0.90/month).

If the Regulatory Compliance Cost component of a
commercial 3-yard MSW bin 1x/week is $10 per month,
multiply $10 by 0.9 to calculate the adjusted Regulatory Compliance Cost component of the rate ($9.00/month).

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ATTACHMENT W
Annual Adjustment for Change in City Regulatory Compliance Costs, Procurement Compliance Costs and Pavement Impact Costs
Attachment W Page 4 of 7
B. ADJUSTMENT FOR CHANGE IN SB 1383 PROCUREMENT COMPLIANCE COST (PCC) – APPLIES ONLY WHEN PCC INCREASES OR DECREASES
Step 1: Calculate the delta between the old SB 1383 Procurement Compliance Costs (PCC) and the new SB 1383 Procurement Compliance Costs. For annual adjustments to the PCC, determine the annual change in the fee.

Per Contract Section 14.08, the PCC may be increased or decreased based on the actual costs incurred by the City to comply with SB 1383 procurement requirements. The City will provide the adjusted Procurement Compliance Cost on or before March 1 of each year, beginning on March 1, 2026. The adjusted PCC will reflect actual costs incurred by the City to comply with SB 1383 procurement requirements.

The City, in its sole discretion, may adjust the PCC at any point during the year. In the event that the City adjusts the PCC outside of the annual rate adjustment process (i.e. on January 1 instead of July 1), the same calculation process as described below will apply.

Example assuming an increase in the PCC:

Old PCC = $500,000 per year
New PCC = $550,000 per year
Change in PCC = $50,000 per year
Example assuming a decrease in the PCC:

Old PCC = $500,000 per year
New PCC = $450,000 per year
Change in PCC = ($50,000) per year
Step 2: Divide the change in the PCC fee by the old Procurement Compliance Cost.

Example assuming an increase in the PCC:

Old Procurement Compliance Cost = $500,000 per
year
Annual change in the PCC = $50,000
Divide the $50,000 per year change in the PCC by the
current Procurement Compliance Cost of $500,000 to
determine the needed rate adjustment (10% in this
example)

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ATTACHMENT W
Annual Adjustment for Change in City Regulatory Compliance Costs, Procurement Compliance Costs and Pavement Impact Costs
Attachment W Page 5 of 7
Example assuming a decrease in the PCC:

Old Procurement Compliance Cost = $500,000 per
year
Annual change in the PCC = ($50,000)
Divide the ($50,000) per year change in the PCC by
the current Procurement Compliance Cost of
$500,000 to determine the needed rate adjustment (-
10% in this example)
Step 3: Apply the rate adjustment (increase or decrease) to the Procurement Compliance Cost component of the rates.

Example assuming an increase in rates:

If the Procurement Compliance Cost component, which was provided with the Contractor’s submittal of Proposal Form 29 which became Attachment D to the Contract, is $1/month for a residential recycling cart, multiply $1 by 1.1 to calculate the adjusted Procurement Compliance Cost component of the
residential recycling cart ($1.10/month).

If the Procurement Compliance Cost component of a
commercial 3-yard MSW bin 1x/week is $10 per month,
multiply $10 by 1.1 to calculate the adjusted Procurement Compliance Cost component ($11/month) of the commercial 3-yard MSW bin serviced 1x/week.

Example assuming a decrease in rates:

If the Procurement Compliance Cost component of the
residential rate is $1/month, multiply $1 by 0.9 to calculate the adjusted Procurement Compliance Cost component of
the rate ($0.90/month).

If the Procurement Compliance Cost component of a
commercial 3-yard MSW bin 1x/week is $10 per month,
multiply $10 by 0.9 to calculate the adjusted Procurement Compliance Cost component of the rate ($9.00/month).

Complete the adjustment of the Procurement Compliance Cost component for all rates.

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ATTACHMENT W
Annual Adjustment for Change in City Regulatory Compliance Costs, Procurement Compliance Costs and Pavement Impact Costs
Attachment W Page 6 of 7
C. ADJUSTMENT FOR CHANGE IN PAVEMENT IMPACT COST (PIC) – (APPLIES

ONLY WHEN PIC INCREASES OR DECREASES)
Step 1: Calculate the delta between the old Pavement Impact Costs (PIC) and the new Pavement Impact Costs. For annual adjustments to the PIC, determine the annual change in the costs. Per Contract Section 14.06, the PIC may be increased or decreased based on the actual costs of the damages inflicted on City streets by the Contractor’s collection vehicles. The City will provide the adjusted PIC to the Contractor on or before March 1 of each year, beginning on March 1, 2026. The adjusted PIC will reflect actual costs incurred by the City to repair damage inflicted by the Contractor’s collection vehicles on City streets.

The City, in its sole discretion, may adjust the PIC at any point during the year. In the event that the City adjusts the PIC outside of the annual rate adjustment process (i.e. on January 1 instead of July 1), the same calculation process as described below will apply.

Example assuming an increase in the PIC:

Old PIC = $500,000 per year
New PIC = $550,000 per year
Change in PIC = $50,000 per year
Example assuming a decrease in the PIC:

Old PIC = $500,000 per year
New PIC = $450,000 per year
Change in PIC = ($50,000) per year
Step 2: Divide the change in the PIC fee by the old Pavement Impact Costs.

Example assuming an increase in the PIC:

Old Pavement Impact Costs = $500,000 per year
Annual change in the PIC = $50,000
Divide the $50,000 per year change in the PIC by the
current Pavement Impact Costs of $500,000 to
determine the needed rate adjustment (10% in this
example)

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ATTACHMENT W
Annual Adjustment for Change in City Regulatory Compliance Costs, Procurement Compliance Costs and Pavement Impact Costs
Attachment W Page 7 of 7
Example assuming a decrease in the PIC:

Old Pavement Impact Costs = $500,000 per year
Annual change in the PIC = ($50,000)
Divide the ($50,000) per year change in the PIC by
the current Pavement Impact Costs of $500,000 to
determine the needed rate adjustment (-10% in this
example)
Step 3: Apply the rate adjustment (increase or decrease) to the Pavement Impact Costs component of the rates.

Example assuming an increase in rates:

If the Pavement Impact Costs component, which was
provided with the Contractor’s submittal of Proposal Form 29 which became Attachment D to the Contract, is $1/month for a residential recycling cart, multiply $1 by 1.1 to calculate the adjusted Pavement Impact Costs component of the
residential recycling cart ($1.10/month).

If the Pavement Impact Costs component of a commercial 3- yard MSW bin 1x/week is $10 per month, multiply $10 by 1.1 to calculate the adjusted Pavement Impact Costs component ($11/month) of the commercial 3-yard MSW bin serviced
1x/week.

Example assuming a decrease in rates:

If the Pavement Impact Costs component of the residential rate is $1/month, multiply $1 by 0.9 to calculate the adjusted Pavement Impact Costs component of the rate
($0.90/month).

If the Pavement Impact Costs component of a commercial 3- yard MSW bin 1x/week is $10 per month, multiply $10 by 0.9 to calculate the adjusted Pavement Impact Costs component of the rate ($9.00/month).

Complete the adjustment of the Pavement Impact Costs component for all rates.

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122

RESIDENTIAL COLLECTION EFFICIENCIES

1. Does the Proposer propose to eliminate any current residential curbside collection routes or partial routes (i.e., MSW, recycling, or co-collected food scraps and yard trimmings) as a result of cross-jurisdictional collection efficiencies? CR&R has run several routing models using state-of-the-art optimization technology and has found limited scenarios where it is feasible to eliminate an existing residential route from either Laguna Hills or Lake Forest through cross-jurisdictional collection. Further, CR&R has identified some opportunities to reduce route hours from certain existing routes if changes to service days and street sweeping schedules are considered. If the Cities elect to proceed in this regard, CR&R is willing to reroute and initiate the required changes.

2. If yes, describe specifics of which routes, or partial routes, will be consolidated, the composite number of routes (full or partial) that will be consolidated, the reduction in vehicles needed, and if fewer drivers would be needed.

CR&R has identified efficiency opportunities from existing routes that will eliminate 24 route hours per week if service days are altered. In addition, if the Cities elect to also change street sweeping days, CR&R can reroute both Cities, but this will not eliminate an existing full-time route. At the most, CR&R identified savings of 43 route hours per week if changes to street sweeping schedules and collection service days are approved.

3. If yes, what are the cost savings, including capital cost savings over the term of the contract, capital financing cost savings over the term of the contract, anticipated labor cost reductions, anticipated fuel cost reductions, and other cost savings? The reduction of 24 route hours results in monthly savings of $8,500 and a residential rate decrease of $.31 or 1.2% which is reflected in proposal form 29a. If the Cities elect to change street sweeping schedules, CR&R can eliminate an additional $6,746 and lower the residential rates an additional $.24 per month.

4. If no, describe why there are no residential cross-jurisdictional routing efficiencies.

There are efficiency opportunities as described above and as reflected in the rates proposed.

PROPOSAL FORM 27: EFFICIENCIES GAINED FROM CROSSJURISDICTIONAL COLLECTION ROUTES

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123

5. How will the residential cost reductions reduce rates? Provide specific aggregate cost reductions for residential route consolidations and how these cost-savings will be used to reduce residential rates.

As noted above and illustrated below:

Efficiency Gains Additional Savings
Included in 29a With Street Sweep
Proposed Rate Routing Changes

Hours per Week Savings 24 43
$/hour $82.00 $82.00
Monthly Savings $8,521 $15,268
Proposed rate revenue without savings $709,944 $709,944 Proposed rate revenue with savings $701,422 $694,676
Rate Impact % 1.20% 2.15%
Rate Impact $ $0.31 $0.55

Annual Savings $102,257 $183,211

6. Does the Proposer propose to consolidate or optimize special service routes (i.e., HHW, bulky items, e-waste, u-waste, etc.) based on cross-jurisdictional routing efficiencies?
Yes.

7. If yes, describe specifics of which routes, or partial routes, will be consolidated, the composite number of routes (full or partial) that will be consolidated, the reduction in vehicles needed, and if fewer drivers would be needed.

CR&R is projecting a decrease of ten (10) route hours per week. CR&R believes that with the expanded multi-family bulky program as described within the franchise agreement, including CR&R’s partnership with the Goodwill of Orange County and program proposal regarding the annual cleanup and donation events within each city, that there are synergies available to operate CR&R’s electric flatbed and box truck jointly between both municipalities. By combining vehicle usage and driver time, routing will be maximized, and all variable service requests accounted for

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124
during “high seasonal demands” for special services (e.g., donation and disposal requests for bulky items, including e-waste).

Furthermore, the same synergies will be available for the HHW and U-waste requests between the two cities versus operating separate routing for each individual franchise agreement.

8. If yes, what are the cost savings, including capital cost savings over the term of the contract, capital financing cost savings over the term of the contract, anticipated labor cost reductions, anticipated fuel cost reductions, and other cost savings? With the reduction of ten (10) route hours per week there are no savings in capital costs as CR&R plans to add two (2) electric ancillary vehicles supporting both cities. However, the reduction in ten (10) hours results in monthly vehicle operating saving of $4,633.

Please see below for further information:

Efficiency Gains
Hours per Week Savings 10
$/hour $82.00
Monthly Savings $3,551

9. If no, describe why there are no cross-jurisdictional routing efficiencies for special collection services.

Not applicable.

COMMERCIAL and MULTI-FAMILY COLLECTION EFFICIENCIES

10. Does the Proposer propose to eliminate any current commercial collection routes (i.e., commercial MSW, commercial recycling, or commercial food scraps, commercial yard trimmings, commercial co-collected food scraps and yard trimmings, etc.) or partial routes as a result of cross-jurisdictional collection efficiencies?
CR&R will not be eliminating any routes but will be reducing route hours as a result of crossjurisdictional collection efficiencies.

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125

11. If yes, describe specifics of which routes, or partial routes, will be consolidated, the composite number of routes (full or partial) that will be consolidated, the reduction in vehicles needed, and if fewer drivers would be needed.

As with residential collection service, CR&R has run several routing models using state-of-the-art optimization technology and identified synergies on Tuesday, Wednesday and Thursday route days for trash collection and Tuesday and Thursdays being identified as options for recycling collection. Both Mondays and Fridays are currently full routes, and very limited routing opportunities currently exist.

12. If yes, what are the cost savings, including capital cost savings over the term of the contract, capital financing cost savings over the term of the contract, anticipated labor cost reductions, anticipated fuel cost reductions, and other cost savings? CR&R has identified efficiency opportunities from existing routes and will eliminate 26 route hours per week. As there are no route reductions, only collection hours, there is no capital or financing cost savings. The cost savings through efficiencies is calculated at $82/hour or $9,200 per month.

The savings per cost category is outlined below:

Labor Related $49.67
Fuel $12.47
Maintenance $18.00
Other Variable Costs $1.86
$82.00

13. If no, describe why there are no commercial cross-jurisdictional routing efficiencies.

Not applicable.

14. How will the commercial cost reductions reduce rates? Provide specific aggregate cost reductions for commercial route consolidations and how these cost-savings will be used to reduce commercial rates.

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126
The reduction in route hours results in a rate reduction of .78% as illustrated below and reflected in proposal form 29a rates:

Efficiency Gains Included in 29a: Proposed Rate
Hours per Week Savings 26
$/hour $82.00
Monthly Savings $9,232
Proposed rate revenue without savings $1,182,168
Proposed rate revenue with savings $1,172,936
Rate Impact % 0.78%
Annual Savings $110,779

15. Does the Proposer propose to consolidate or optimize commercial special service routes (i.e., HHW, bulky items, e-waste, u-waste, etc.) based on the crossjurisdictional routing efficiencies? Yes.

16. If yes, describe specifics of which routes, or partial routes, will be consolidated, the composite number of routes (full or partial) that will be consolidated, the reduction in vehicles needed, and if fewer drivers would be needed.

CR&R believes that with the expanded multi-family bulky program as described within the franchise agreement, including CR&R’s partnership with the Goodwill of Orange County and program proposal regarding the annual cleanup and donation events within each city, that there are synergies available to operate CR&R’s electric flatbed and box truck jointly between both municipalities. By combining vehicle usage and driver time, routing will be maximized, and all variable service requests accounted for during “high seasonal demands” for special services (e.g., donation and disposal requests for bulky items, including e-waste).

Furthermore, the same synergies will be available for the HHW and U-waste requests between the two cities versus operating separate routing for each individual franchise agreement.

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127

17. If yes, what are the cost savings, including capital cost savings over the term of the contract, capital financing cost savings over the term of the contract, anticipated labor cost reductions, anticipated fuel cost reductions, and other cost savings? As CR&R anticipates a significant increase in bulky items with the expanded multi-family bulky item program, CR&R does not project a decrease in overall support route hours. Further, due to the efficiency savings gained from cross-jurisdictional routing, CR&R will not be adding route hours to collect the expected increase in bulky items.

18. If no, describe why there are no cross-jurisdictional routing efficiencies for commercial special services.

Not applicable.

19. How many front-end loaders will be equipped with cart grippers on the collection fork to allow for the collection of both Commercial/Multi-family Bins and Carts on the same collection route?
Three. CR&R has analyzed service levels for all three material streams (trash, recycling, and organics) and have determined that the combination of cross-jurisdictional collection and use of cart grippers will provide efficient provision of service for commercial and multi-family customers.

One front-end load vehicle for each material stream will be equipped with cart grippers.

The service day and customer makeup of Laguna Hills cart and bin customers compliments the service days with the lightest densities within Lake Forest, allowing for customers to retain their current service levels while eliminating the need for any split-body or specialty vehicle to service the cart customers throughout each City.

STAFFING EFFICIENCIES

20. Does the Proposer anticipate any reduction in administrative staffing as a result of the cross-jurisdictional approach? If so, please describe which specific staff functions can be consolidated or reduced and the expected cost savings resulting from these reductions.

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128
CR&R believes that efficiencies in administration of the contract are available when consolidating staff functions of the cities’ day-to-day liaison (CR&R Team Lead) and Route Manager positions.

As contractual requirements are mirrored, synergistic aspects of management allow for one fulltime employee to successfully administer each of the aforementioned roles and responsibilities.

A reduction of one FTE results in an approximate savings of $108k annually.

This Proposal Form 27 will become Attachment X to the final Agreement.

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ATTACHMENT Y
Contractor’s Complete Proposal To City
(To be inserted from final proposal and to be provided by CR&R after notification of selection)

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i
PROPOSAL FORM 1: PROPOSER TRANSMITTAL LETTER ......................................................................................... 1 PROPOSAL FORM 2: PROPOSER INFORMATION ..................................................................................................... 3 PROPOSAL FORM 3: PROPOSER BACKGROUND AND EXPERIENCE ......................................................................... 4 PROPOSAL FORM 4: PROPOSER REFERENCES ...................................................................................................... 19 PROPOSAL FORM 5: NAMES AND RESUMES OF KEY PERSONNEL ......................................................................... 29 PROPOSAL FORM 6: STRUCTURE OF PROJECT TEAM ........................................................................................... 38 PROPOSAL FORM 7: LIST OF CONTRACTOR-FURNISHED PERSONNEL ................................................................... 39 PROPOSAL FORM 8: NEW COLLECTION VEHICLES TO BE FURNISHED BY CONTRACTOR ....................................... 41 PROPOSAL FORM 9: PLAN TO PROVIDE LIGHT-WEIGHT COLLECTION VEHICLES BY CONTRACTOR ........................ 54 PROPOSAL FORM 10: ZERO EMISSION COLLECTION VEHICLE TO BE FURNISHED BY THE CONTRACTOR ............... 56 PROPOSAL FORM 11: PLANS TO INCORPORATE ON-BOARD TECHNOLOGY TO BE PROVIDED BY CONTRACTOR ON COLLECTION VEHICLES TO INCREASE SAFETY AND EFFICIENCY AND FOR CONTAMINATION MONITORING ......... 63 PROPOSAL FORM 12: NUMBERS AND TYPES OF NEW CONTAINERS TO BE FURNISHED BY CONTRACTOR ........... 69 PROPOSAL FORM 13: IMPLEMENTATION PLAN ................................................................................................... 76 PROPOSAL FORM 14: DESCRIPTION OF FOOD SCRAP AND/OR YARD TRIMMINGS AND/OR CO-COLLECTED YARD TRIMMINGS AND FOOD SCRAPS PROCESSING FACILITY (IES) TO BE USED – ANAEROBIC DIGESTION ................... 93 PROPOSAL FORM 15: DESCRIPTION OF MATERIALS RECOVERY PROCESSING FACILITY(IES) – CLEAN MRF ........... 99 PROPOSAL FORM 16: DESCRIPTION OF COMPOST PROCESSING FACILITY(IES) TO BE USED FOR YARD TRIMMINGS AND/OR FOOD SCRAPS AND/OR COCOLLECTED YARD TRIMMINGS AND FOOD SCRAPS ................................... 101 PROPOSAL FORM 17: DESCRIPTION OF PROCESSING FACILITY(IES) – BIOENGINEERED FEEDSTOCK ................... 103 PROPOSAL FORM 18: DESCRIPTION OF CONSTRUCTION AND DEMOLITION DEBRIS PROCESSING FACILITY (IES) TO BE USED ............................................................................................................................................................. 104 PROPOSAL FORM 19: PENDING LITIGATION ....................................................................................................... 105 PROPOSAL FORM 20: EXCEPTIONS TO AGREEMENT ........................................................................................... 107 PROPOSAL FORM 21: FINANCIAL STATEMENTS .................................................................................................. 108 PROPOSAL FORM 22: AB 1669 STATEMENT ....................................................................................................... 109

TABLE OF CONTENTS

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ii
PROPOSAL FORM 23: KITCHEN FOOD SCRAPS CONTAINER ................................................................................ 111 PROPOSAL FORM 24: COMMERCIAL INTERNAL FOOD SCRAPS CONTAINER ....................................................... 114 PROPOSAL FORM 25: BIN SENSORS TO BE PROVIDED BY PROPOSER ................................................................. 117 PROPOSAL FORM 26: DESCRIPTION OF PROPOSED PROCESSING FACILITY(IES) TO BE USED FOR STABLE BEDDING/MANURE ........................................................................................................................................... 120 PROPOSAL FORM 27: EFFICIENCIES GAINED FROM CROSS-JURISDICTIONAL COLLECTION ROUTES .................... 122 PROPOSAL FORM 28: PROPOSED CUSTOMER SERVICE SYSTEM ......................................................................... 129 PROPOSAL FORM 29: PROPOSED MAXIMUM RATES TO BE CHARGED ............................................................... 143 PROPOSAL FORM 30: USE OF ONBOARD SCALES ............................................................................................... 211 PROPOSAL FORM 31: HHW AND SHARPS COLLECTION PROGRAM DETAILS ....................................................... 213 PROPOSAL FORM 32: PROPOSER’S PLAN TO COMPLY WITH CALIFORNIA AIR RESOURCES BOARD ADVANCED CLEAN FLEETS PROGRAM DURING TERM OF THE AGREEMENT .......................................................................... 217 PROPOSAL FORM 33: PROPOSER’S PLAN FOR ANNUAL BULKY ITEM COLLECTION EVENT AND ANNUAL BULKY ITEM DROP-OFF DAY IN EACH CITY .................................................................................................................... 218 ADDENDA .......................................................................................................................................................... 223 APPENDIX .......................................................................................................................................................... 251

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1 February 23, 2024
Christine Groves
Administrative Services Manager
City of Lake Forest
100 Civic Center Drive
Lake Forest, CA 92630
Dear Ms. Groves:

In response to the Request for Proposals For the Collection, Transportation Processing and Diversion of Recyclable Materials and Other Materials and For the Collection, Transportation and Disposal of Municipal Solid Waste dated November 21, 2023, CR&R Incorporated hereby proposes to provide said services in accordance with this Proposal, which includes the Proposal Forms and accompanying materials submitted with this Proposal in response to the Cities’ RFP.

The Proposer has thoroughly read and is familiar with the RFP, including all Appendices and any addenda thereto. The Proposer has conducted its own investigation and any research it deemed necessary to obtain additional data and/or the information contained verify in the RFP in order to submit this proposal. The Proposer understands that the Cities of Lake Forest and Laguna Hills may reject any and all Proposals, negotiate prices and terms with one or more proposers, and may take other action as described in the RFP.

The Proposer assures the Cities of Lake Forest and Laguna Hills that the information contained in this Proposal, including the Proposal Forms, accompanying materials submitted with it, and all of the information contained in response to the Cities’ RFP is correct in all material respects.

Without limiting the foregoing, the Proposer acknowledges and agrees that it will be solely responsible for the cost of any special election called by the Cities of Lake Forest and/or Laguna Hills in the event a referendum petition is submitted to challenge the award of an agreement through this RFP process. More information regarding this obligation is set forth in Section 5.1.4 of the RFP.

PROPOSAL FORM 1: PROPOSER TRANSMITTAL LETTER

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The person signing this Proposal on behalf of the Proposer is authorized to do so as described in Section 1.3.3 of the RFP.

Sincerely,
By:

Name: Clifford R. Ronnenberg
Title: Chairman and CEO

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3 The following person(s) should be contacted concerning questions about the submitted proposal:

Company Name: CR&R Incorporated
Contact Person: Chrystal Denning, Vice President
Address: 11292 Western Avenue
Telephone: (714) 372-8209
Fax: (714) 890-6347
E-Mail: [email protected]
Cell Phone: (949) 929-5046
Type of entity (corporation, partnership, sole proprietorship, joint venture, etc.): CR&R, Incorporated, is a California-based Corporation.

Date of incorporation or formation: 1963
Historical synopsis (including organization and ownership structure): CR&R was founded with the idea that collecting, processing, and recycling waste materials was an important and essential community service. Today, this responsibility is as steadfast as ever, with CR&R continuously leading the charge to meet the demands of an ever-changing environmental movement. We are honored to state that our enterprise-wide recycling network now offers integrated hauling, collection, and processing services to more than fifty cities and jurisdictions throughout Southern California.

Names of Company Officers:
x Chief Executive Officer: Clifford R. Ronnenberg
x Chief Financial Officer: Michael Zorzi
x President: David Ronnenberg
Names of principal owners, general partners, managing partners or shareholders, if different from Officers: CR&R is a local, family-owned corporation. The Ronnenberg Family owns 100% of the company.

Number of years operating experience in collection operations: Over 60 years PROPOSAL FORM 2: PROPOSER INFORMATION

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4 3.1 PROPOSER OVERVIEW
CR&R is Southern California's most innovative and successful waste and recycling companies, serving more than three million people and more than twenty-five thousand businesses throughout Orange, Los Angeles, San Bernardino, Imperial, and Riverside counties. Our groundbreaking technologies and pioneering reclamation programs equip us to recycle more than five-hundred thousand tons of materials each year, creating cleaner communities, reducing air and water pollution, conserving landfill space, and extending our natural resources.

The CR&R journey began
in Stanton, California back
in 1963, where at the time,
one million people called
Orange County their home.

Recycling was not a
mainstay as it is today, and
most people sent their
waste to landfills. As the
population continued to
grow, it became apparent that this disposable mindset culture was not sustainable. In response, CR&R began implementing recycling programs in Orange County long before it was mainstream, changing the direction of our industry in California and throughout the nation.

At CR&R, we can immediately and
decisively act on any request. The
company’s owners and senior
management team are based in Stanton
and are directly available to City Staff.

This local management structure brings
their extensive familiarity with Orange
County and is able to provide Lake
Forest and Laguna Hills with an
unparalleled level of responsiveness,
without any extra layers to encumber decision making between the Cities and the company.

PROPOSAL FORM 3: PROPOSER BACKGROUND

AND EXPERIENCE
CR&R, 1963

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5 3.2 COLLECTION SERVICES
CR&R is a local, family-owned corporation and has been a premier provider of solid waste management services for over 60 years. CR&R has a recognized commitment to customer service, a proven ability to exceed CalRecycle program requirements, and our world-class recycling and organics processing infrastructure. We have extensive pioneering experience in providing Recyclable Materials, Food Scraps and Yard Trimmings, and Solid Waste collection services.

CR&R is one of the largest privately held solid waste management companies in the State of California and services the largest number of municipalities in Orange County. We take pride in our record of exceeding customer expectations and the reputation CR&R has earned as a company that provides industry-leading environmental solutions.

Our operations team of route supervisors, drivers, and mechanics are led by a management team dedicated to the successful execution of the collection and processing plan every day, day in and day out. From computerized route generation to the unique look and design of our collection trucks, no detail is too small.

CR&R recognizes the importance of providing excellence in service delivery while continuing to adapt to an ever-changing environmental regulatory landscape. We prioritize our sustainability programs, having a team of dedicated Sustainability Specialists, and supporting our partner cities in solution development not only for today’s needs but also in anticipation of future needs.

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6 3.3 OPERATION OF PROCESSING FACILITIES
CR&R provides industry-leading processing solutions and offers our proven record of technological development and investment that is focused on the best and highest use of resources collected in the Cities we serve. We recover over half a million tons of recyclable material each year. Our Recycling Division provides commingled and single stream solid waste material processing and is currently processing and marketing all recyclable materials from more than fifty curbside programs throughout Southern California.

CR&R began our investment in an organic waste recycling infrastructure more than a decade ago. Since the opening of our first composting facility in 2009, we have continued to strategically expand our organic waste processing capabilities. Because of this, CR&R can provide a comprehensive array of Organics Waste Collection services in addition to our composting services.

One example is our anaerobic
digestion facility, the first among any
service providers in Southern
California. CR&R’s award-winning,
state-of-the-art facility is capable of
producing enough renewable natural
gas (RNG) to displace the
equivalent of 500,000 gallons of
diesel fuel each year.

Our operation converts green waste
and food waste into high-grade
organic soil amendment that can be
used for farming and landscaping,
and through the anaerobic digestion
process, methane gas is captured
and converted into clean RNG,
which is used to power our fleet.

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7 When a City’s organics are used to
produce the RNG fuel generated at our
anaerobic digestion facility, and that RNG
fuel is used to power the collection
vehicles operated in that City, the fleet is
carbon neutral from day one. Additionally,
the RNG produced at our anaerobic
digestion facility qualifies as a recovered
organic waste product to meet the SB
1383 procurement requirement. This
represents a 20-25% coverage of procurement targets for Laguna Hills and a 17-22% coverage of procurement targets for Lake Forest. With the need to purchase and utilize 2,486 tons of compost in Laguna Hills and 6,763 tons of compost in Lake Forest, the offsets provided through CR&R’s RNG production significantly minimizes each City’s annual expenditures for the procurement of organic materials.

3.4 DIVERSION PROGRAM EXPERIENCE
Since the implementation of AB 939, CR&R has been at the forefront working with our city partners to achieve and exceed diversion goals. At CR&R, our commitment to diversion led us to establish a dedicated team of more than twenty (20) Sustainability Specialists and five (5) Sustainability Team Leads whose sole focus is on the implementation of AB 341, AB 1826 and SB 1383 programs and assisting our customers in developing sustainable recycling behaviors.

This team of recycling experts conducts hundreds of customer contacts and site visits each month to promote diversion programs and monitor compliance. In fact, in 2023, our Sustainability Department conducted 13,592 customer contacts in Orange County alone.

CR&R has over a decade of experience developing our Sustainability Department and this team of Sustainability Specialists who engage and inform customers of the programs and services available to them. We found that with appropriate staffing and in-person customer contact, obstacles to implementing recycling programs can be eliminated and ambitious goals met.

As a result, many of the cities served by CR&R have achieved notable compliance rates.

Examples of the current compliance rates are provided in the table on the following page:

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8 City AB 341 AB 1826 SB 1383
Dana Point 96% 98% 88%
Laguna Hills 100% 100% 99%
Laguna Niguel 99% 98% 97%
Laguna Woods 100% 100% 100%
Lake Forest 100% 100% 100%
Orange 100% 99% 99%
Rancho Santa Margarita 99% 100% 94%
San Clemente 99% 99% 92%
San Juan Capistrano 100% 99% 98%
Tustin 99% 100% 99%
Our team of sustainability experts provide all aspects of diversion program development, implementation, outreach, and monitoring to provide the City with regulatory technical support with annual CalRecycle reviews and report submittals.

CR&R has decades of experience in designing, implementing, and administrating effective public outreach campaigns that encourage community members to learn about reducing waste and preserving natural resources.

As a company dedicated to
promoting recycling, CR&R
understands that public
education and outreach
plays an important part in the
process of any solid waste
management program to
continually inform segments
of the community about
recycling programs and
changes in legislation.

CR&R Sustainability Specialists assigned to the Cities of Lake Forest and Laguna Hills (pictured L-R) Chery Miller, Angelica Galindo, Alissa Porras, and Angelo De Guzman.

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9 Through our public outreach, we provide residents, businesses, and community stakeholders with specific recycling activities that serve to inform and encourage participation in source separated recycling programs to support CalRecycle compliance. CalRecycle staff continually monitors and tracks City program progress year over year to evaluate effectiveness and if enhancements are needed to increase participation. CR&R is proud to be a resource and ally in developing solutions that are business-friendly and effective.

3.5 PROPOSER'S HEALTH AND SAFETY EXPERIENCE
CR&R strives to provide a safe working environment in which our employees can provide worldclass and efficient customer service. We recognize the fact that our most important and valuable asset is our people. For them to be successful, our Senior Management Team continues to provide its leadership and guidance when it comes to Health and Safety.

CR&R strives daily to ensure that our employees make the right decision in every element of their job. Our most recent Worker’s Comp experience modification factor is 0.96. We recognize that safety is everyone’s responsibility. Its starts at the top with our Executive Team which sets the expectation and culture that nothing
is more important than safety and
reinforces this commitment by hosting a
monthly safety review with the
executive staff, senior managers,
operation managers and route
managers in attendance.

The Safety Director has provided all departments with a framework that details the safe way each employee is to conduct their responsibilities and is encouraged to speak up if conditions interfere with the safe way. CR&R believes that State and Federal (e.g., OSHA and DOT) regulations represent the minimum standard, and actively solicits input from its employees on how to minimize risk and maximize employee safety.

Frontline Service Team Safety
Culture is significant, but incomplete without training, follow through and compliance assessments. The Safety Director conducts monthly safety training meetings with all drivers and maintenance personnel to review the previous month’s results and provide job specific skill

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10 improvement training. We occasionally engage consultants to provide expertise from their specific field. All our Route Managers have a daily tail-gate meeting with all drivers to ensure their commitment to follow all safety rules that day, share a topical safety message, and include an encouraging message for the day. The Route Managers conduct three (3) safety observations per week where they observe the driver conducting their collections, and will provide regular feedback, retraining, and if necessary, corrective action.

CR&R has also installed computerized video cameras on our vehicles that send images in realtime for supervisor review of safe driving and collection habits of all drivers while on route. This procedure is a constant reminder to the collection drivers of the need to practice safe driving habits and allows the in-house supervisor to implement changes to improve safety performance.

CR&R has developed a comprehensive in-house Driver Safety Training Program. This program is designed to provide a hands-on training regimen that dictates the proper operation of all vehicles, on road and off road. It includes nationally recognized defensive driving techniques, proper operation of all vehicle controls, a code of safe practices for each job function, body mechanics (e.g. push, pull, lift), post incident requirements, and compliance with all State and Federal regulations regarding record keeping and documentation. This training is for all new employees, current employees assuming new responsibilities, and remedial training.

An additional area of training is hazard identification and mitigation. Employees are taught to know when something does not look right, and how to have it corrected. This training includes the identification of hazardous materials that are prohibited from the waste stream. Detailed information regarding the implementation of CR&R’s comprehensive safety program and training process is provided in Form 13.

3.6 ADDITIONAL INFORMATION REGARDING PROPOSER CAPABILITY For more than 60 years, CR&R has been a forward-thinking partner in resource management, providing industry-leading, emerging solutions and implementing sustainable best practices in our own operations. We are actively building on our solid foundation of services that reduce, reuse and recycle and preparing for a future that requires us to reimagine, redesign and reengineer the ways we think about waste. The following pages detail the ways CR&R is investing in South Orange County to optimize services for the Cities we serve.

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11 CR&R’s New Proposed Facilities: South County (SC) North and SC South Campus Estimated Date For Commencement of Operations: January 1, 2026 CR&R is proud to formally announce our recent acquisition of two parcels of land in South Orange County, following almost five (5) years of continued investigative research and dedicated foresight into the needs of our South County partners. Escrow closed on both properties October 31, 2023.

Officially referred to as “South County (SC) North Campus” and “South County (SC) South Campus”, these two facilities will provide CR&R a continued presence and efficient logistical location for our South County operations.

SC North Campus: 31190 Avenida La Pata, San Juan Capistrano, CA 92675 At the time of CR&R’s proposal submission, design, permitting and grading have begun with an estimated completion date of January 1, 2026. This campus is located on the east side of Avenida La Pata, and south of Ortega Highway in Planning Area 10 of the Ranch Plan Planned Community, in the Fifth (5th) Supervisorial District.

SC South Campus: 31748 Avenida La Pata, San Juan Capistrano, CA 92675 The facility is currently operated by Tierra Verde Industries (TVI), with their lease expiring in April of 2024 at which time CR&R will either take over the operation or work with TVI. Located less than two (2) miles from the County of Orange Pima Deshecha Landfill, SC South Campus will provide local, in-county organics processing to complement OC Waste and Recycling’s (OCWR) Prima Deshecha Greenery. Solid Waste Facility Permit Number: 30-AB-0364.

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12 SC North Campus Facility Highlights: Envisioned as a solid waste facility with the Rancho Mission Viejo original development plan in the early 1980’s, the approved Site Development Permit allows for the construction on the 18.2-acre site, a 9.5-acre facility for the consolidation and transfer of recyclable materials collected from Southern Orange County municipalities. The facility will operate 24 hours a day, 7 days a week, with consolidation and transfer operations occurring within an enclosed 85,000 square foot building. 9 125 Collection Vehicle Parking and Fueling
9 25 Transfer Trailer Parking and Fueling
9 Compressed Natural Gas and Renewable Natural Gas Fueling (including research and development for future hydrogen fueling)
9 EV Charging
9 Facility Solar Over Vehicle Staging
9 State-of-the-art Mechanic Shop
9 State-of-the-art Public Education Center and Conference Room 9 State-of-the-art Vehicle Washing Center
9 Indoor Recycling Material Transfer
9 Indoor C&D Processing Line
9 Indoor Material Characterization
SC South Campus Facility Highlights: Permitted to process a maximum of 500 tons per day on ten (10) acres.
9 Organics Processing with Windrow Composting
9 Future Installation of Indoor Food Waste De-Packaging System CR&R proposes to maintain operations as currently routed for the City of Lake Forest from our Lampson facility located in Garden Grove and the City of Laguna Hills from our existing South County hauling yard located in San Juan Capistrano. Upon completion of SC North Campus, operations will be consolidated to this singular facility with organic processing to be conducted at SC South Campus.

As it is expected for OCWR to expand the Prima Deshecha Greenery operations to include volume from Orange County jurisdictions beyond Unincorporated County locations in the near future, and additionally, that material will require “pre-processing” to certain predefined specifications, CR&R is preparing SC South Campus to be a site location for not only processing of organic material but also composting, including acceptance of food waste and stable bedding.

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13 Correspondingly, CR&R’s SC North Campus will operate not only as a hauling, maintenance and fueling yard, but as a recycling transfer station, C&D processing and a public education conference center including a dedicated material characterization zoned area for the continued advancement of our commitment to better analyze collection and disposal behaviors.

CR&R strongly believes our vision and investment will provide the most environmentally intelligent and cost-effective solutions for our partners.

SUPPORTING ENVIRONMENTAL GOALS IN LAKE FOREST AND LAGUNA HILLS CR&R recognizes
that both Lake
Forest and Laguna
Hills are committed
to environmental
leadership and has
identified solutions
specifically tailored
to help achieve
each City’s goals.

CR&R is fully
aligned with the Cities’ efforts to create a more sustainable community. One way we support Lake Forest and Laguna Hills is through the use of hybrid green vehicles for dedicated site visits. For years, our Sustainability Department has utilized cars from our ever-expanding Green Fleet and in 2023 CR&R began the addition of the hydrogen-fueled Toyota Mirai as shown in this photo.

Additional Dedicated Sustainability Specialist During Implementation In addition to the requirements of Section 8.05.H, CR&R is committing one (1) additional full-time Sustainability Specialist for the first two (2) years, to begin no later than three (3) months prior to the start of the agreement. CR&R understands the importance of customer communications and engagement, and as such, this additional Sustainability Specialist will provide support to CR&R’s Implementation Plan and other tasks as mutually identified. It is intended that this additional member of our team will work solely within both Cities through June 30, 2027.

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CR&R would supply up to 5,000 cups annually to
each City for use at events of each City’s choosing.

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16 3.7 PROPOSER’S INTEGRATION OF TECHNOLOGY
Innovation and the integration of technology to assist our collections and material sorting operations is seen as paramount for the continued advancement of our company’s goals. As demonstrated in our investments into new facilities and the acceptance of contractual requirements as written, CR&R’s commitment to exceeding expectations and complying with the proposed franchise agreement’s standards in technology, communication and safety has been our steadfast focus when developing this proposal.

CR&R utilizes technology throughout the service delivery lifecycle by using a customized Customer Relationship Management (CRM) Systems integrated with On-Board Computers (OBC). These systems have the capability to incorporate data from bin sensors and other data management tools, including our onboard scales.

Our CRM Systems equip Customer Service Representatives, Operations personnel, and Management with access to account information in real-time with the most up to date service and note information. This system provides access to information as it relates to CR&R's service and our customers. Notes added into the CRM system automatically generate emails to the Operations team for research and to Customer Service with the answers. This process enables us to document each customer account with any issues and resolutions. Once the responses are received by Customer Service, the customer is contacted and provided with the update.

Real-time data is also provided through our OBC for our commercial and temporary services routes – with drivers using tablets to provide service updates which are available in our CRM system as another tool for Customer Service to reference. This data provides the date and time the location was serviced and indicates if there was any reason service was not provided, such as a blocked bin.

Additionally, CR&R can create detailed reports using the information stored in CR&R’s Customer Relationship Management and Routing System. This information includes data such as route collection days, container sizes, violations, type of service, street names, driver’s name, etc. This data is readily accessible through electronic format and can be made available upon request by CR&R’s contracted cities. Proper steps are taken to ensure the integrity of the Company’s data systems. To protect this information from loss or corruption, all system data is updated at the end of each day onto a back-up system and stored off-site and in the Cloud.

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17 Our goal is to address inquiries at the initial point of contact while the customer is on the phone.

When customers contact us with a request, the CSR’s enter a work order into our CRM system to initiate the action that needs to be taken. This work order is used by Operations to perform the requested action and then routed to Data Entry to update the account with the service that has been completed and to close out the Work Order.

Furthermore, in compliance with Section 8.03.J.,
CR&R proposes the use of BinMaxx Air Weigh OnBoard Scales for weighing containers at the point of collection. BinMaxx offers in-motion sensors that are
mounted on to the vehicle’s lift arms. Containers are
weighed automatically, and the weight is displayed on
the in-cab mounted display unit as well as being transmitted via Bluetooth to our CRM system in real-time. Additional information regarding this technology is provided in Form 11.

Additionally, to continue fulfilling the
requirements of Section 8.03.J., CR&R will
install Perkins D6064 pneumatic controlled dual
lifters for our front-end vehicles in order to
service carts alongside bins. CR&R currently
operates this model and can confirm
compatibility and lift capacity.

CR&R also proposes the use of Sensonea Smart Sensors for compliance with Section 8.04.G.

These ultrasonic bin sensors provide an analytics module with a detailed report covering collections, measurements, average fill rates, diversion rates, and collection frequencies, which helps CR&R evaluate the effectiveness of these
performance metrics, including recommendations
adjustments, and process optimization. Additional
information regarding this technology is provided in Form 25.

Lastly, in compliance with 8.03.F, CR&R is proud to state that all new vehicles will be equipped with Amrep’s OEM Hydraulic Low Oil Level Warning System configured to custom CR&R

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18 specifications. The low oil level warning system will be configured to send both low warning audible alarms and visual lights to the driver. In addition, a warning message will display on the existing display within all vehicle units. Amrep’s OEM Hydraulic Low Oil Level Warning System will monitor three main points:

1. Hydraulic oil level below full point

2. Auto Pac Cycle – During the packing of trash it will monitor oil level during arm and packer operation and will send an alarm if it falls below a preset level, providing advance notice of any potential leak.

3. Auto Dump Cycle – During the dumping of material, the unit will monitor oil level during packer and dump blade operations and will send an alarm if it falls below a preset level, providing advance notice of any potential leak.

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19 COLLECTION REFERENCES
Start of Contract: 1999 (Restated Agreement in 2019)
Services: Residential, Multi-Family, and Commercial
x Residential 3-Cart automated service with waste,
recycling and organics collection
x Multi-Family and Commercial service including source
separated recycling, food and green waste
x Bulky Waste, Electronic Waste, Universal Waste and
Household Hazardous Waste Collection
Representative:

Kevin O’Connor, Management Assistant
30111 Crown Valley Parkway, Laguna Niguel CA 92677
Phone: (949) 362-4384
Email: [email protected]
Start of Contract: 2010
Services: Residential, Multi-Family, and Commercial
x Residential 3-Cart automated service with waste,
recycling and organics collection
x Multi-Family and Commercial service including source
separated recycling, food and green waste
x Bulky Waste, Electronic Waste, and Universal Waste
Collection
Representative:

Christopher Cash, Director of Public Works
300 East Chapman Avenue, Orange CA 92866
Phone: (714) 744-5525
Email: [email protected]

PROPOSAL FORM 4: PROPOSER REFERENCES
Compliance Rates:

AB 341: 99%
AB 1826: 98%
SB 1383: 97%

CITY OF

LAGUNA NIGUEL

CITY OF
ORANGE
Compliance Rates:

AB 341: 100%
AB 1826: 99%
SB 1383: 99%

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20 Start of Contract: 2006
Services: Residential, Multi-Family, and Commercial
x Residential 3-Cart automated service with waste,
recycling, and organics collection
x Multifamily and Commercial service including source
separated recycling, food, and green waste
x Bulky Waste, Electronic Waste, Universal Waste and
Household Hazardous Waste Collection
Representative:

Jennifer Anderson, Senior Management Analyst
33282 Golden Lantern, Dana Point CA 92629
Phone: (949) 248-3571
Email: [email protected]

CITY OF

DANA POINT
Compliance Rates:

AB 341: 96%
AB 1826: 98%
SB 1383: 88%

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21 COMPLETE REFERENCE LIST

MUNICIPALITY CONTACT TITLE ADDRESS PHONE EMAIL
ORANGE COUNTYAliso Viejo Mr. Shaun Pelletier City Engineer 12 Journey Suite 100 Aliso Viejo CA 92656 (949) 425-2512 [email protected] Costa Mesa Mr. Raja Sethuraman Public Service Director 77 Fair Drive Costa Mesa CA 92628 (714) 754-5303 [email protected] Costa Mesa Sanitary District Mr. Scott Carroll District Manager 628 W 19th St Costa Mesa CA 92627
(714) 754-5043 [email protected]
County of Orange Ms. JoAnn Taylor Admin. Manager II
330 N Flower St, Suite 400 Santa Ana CA 92703
(714) 834-5513 [email protected]
Dana Point Ms. Jennifer Anderson Senior Mgmt. Analyst 33282 Golden Lantern Dana Point CA 92629 (949) 248-3571 [email protected] Irvine Mr. Ryan Tenney Senior Mgmt. Analyst #1 Civic Center Plaza Irvine CA 92623 (949) 724-6379 [email protected] La Habra Mr. Elias Saykali Director of Public Works 621 W. Lambert Rd La Habra, CA 90631 (562) 383-4170 [email protected] Laguna Hills Mr. David Reynolds Deputy City Manager 25201 Paseo Del Alicia #150 Laguna Hills CA 92653
(949) 707-2610 [email protected]
Laguna Niguel Mr. Kevin O'Connor Management Assistant 30111 Crown Valley Pkwy (949) 362-4384 [email protected] Laguna Woods Mr. Chris Macon City Manager 24264 El Toro Rd, Laguna Woods CA 92637
(949) 639-0525 [email protected]

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22 MUNICIPALITY CONTACT TITLE ADDRESS PHONE EMAIL
ORANGE COUNTY (CONT.) Lake Forest Mr. Thomas Wheeler Director of Public Works 100 Civic Center Drive Lake Forest CA 92630
(949) 461-3400 [email protected]
Midway City Sanitary District
Mr. Robert Housley General Manager
14451 Cedarwood St Westminster CA 92683
(714) 893-3553 rhousley@ midwaycitysanitaryca.gov
Newport Beach Mr. Dave Webb Public Works Director 100 Civic Center Dr. Newport Beach CA 92660 (949) 644-3311 [email protected] Orange Mr. Christopher Cash Public Works Director 300 East Chapman Ave Orange CA 92866 (714) 744-5525 [email protected] Rancho Santa Margarita Ms. Jennifer Cervantez City Manager
22112 El Paseo Rancho Santa Margarita CA 92688
(949) 635-1800 [email protected]
San Clemente Ms. Danna McIntosh Environmental Services Coordinator 910 Calle Negocio San Clemente, CA 92673 (949) 498-9436 [email protected] San Juan Capistrano Mr. Charlie View Assistant City Manager 32400 Paseo Adelanto San Juan Capistrano CA 92675
(949) 493-1171 [email protected]
Stanton Ms. Hannah Shin- Heydorn City Manager 7800 Katella Av Stanton CA 90680 (714) 890-4277 [email protected] Tustin Mr. Michael Grisso Acting Director of Public Works 300 Centennial Way Tustin CA 92780 (714) 573-3153 [email protected]

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23 MUNICIPALITY CONTACT TITLE ADDRESS PHONE EMAIL
LOS ANGELES COUNTY Artesia Ms. Karen Lee Management Analyst 18747 Clarkdale Ave Artesia, CA 90701 (562) 865-6262 [email protected] Avalon Mr. Dave Maistros City Manager 410 Avalon Canyon Road Avalon CA 90704
(310) 510-0220 [email protected]
Bellflower Mr. Len Gorecki Public Works Director 16600 Civic Center Dr Bellflower CA 90760 (562) 804-1424 [email protected] County of Los Angeles Ms. Willa Zheng Department of Public Works 1100 N Eastern Ave Los Angeles CA 90063 (626) 458-5100 [email protected] Long Beach Ms. Erin Rowland Environmental Services Bureau 2929 E. Willow Street Long Beach CA 90680 (562) 570-2851 [email protected] Santa Fe Springs Ms. Maribel Garcia Senior Management Assistant 11710 Telegraph Santa Fe Springs CA 90670 (562) 868-0511 maribelgarcia@ santafesprings.org

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24 MUNICIPALITY CONTACT TITLE ADDRESS PHONE EMAIL
RIVERSIDE COUNTY Blythe Ms. Mallory Sutterfield Interim City Manager 235 N. Broadway Blythe, CA 92225 (760) 922-6161 [email protected] Calimesa Ms. Bonnie Johnson City Manager 908 Park Ave Calimesa CA 92320 (909) 795-9801 [email protected] Canyon Lake Mr. Chris Mann City Manager 31532 Railroad Cyn. #101Canyon Lake CA 92587
(951) 244-2955 [email protected]
City of Riverside Mr. Archie Washington Sr. Administrative Analyst 3900 Main Street Riverside CA 92522 (951) 826-5120 [email protected] County of Riverside Mr. Greg Reyes Deputy Director 14310 Fredrick St Moreno Valley CA 92553
(951) 358-6635 [email protected]
De Luz Community Service District Mr. Jim Emmons General Manager 41606 Date St., Ste 205 Murrieta, CA 92562
(951) 696-0060 [email protected]
Hemet Mr. Charles Russell Public Works Supervisor 445 E. Florida Ave. Hemet, CA 92543 (951) 765-3823 [email protected] Lake Elsinore Mr. Jason Simpson City Manager 130 S. Main Street Lake Elsinore CA 92530 (951) 674-3124 [email protected] Perris Ms. Clara Miramontes City Manager 101 North D Street Perris CA 92570 (951) 943-6100 [email protected] San Jacinto Mr. Rob Johnson City Manager 201 E. Main St. San Jacinto CA 92583 (951) 654-7337 [email protected] Temecula Mr. Aaron Adams City Manager P.O. Box 9033 Temecula CA 92589 (951) 694-1989 [email protected] Wildomar Mr. Dan York City Manager 23873 Clinton Keith Rd., Suite 201 Wildomar, CA
(951) 677-7751 [email protected]

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25 MUNICIPALITY CONTACT TITLE ADDRESS PHONE EMAIL
SAN BERNARDINO COUNTY County of San Bernardino Darren Meeka Public Works Deputy Director 222 W. Hospitality 2nd floor San Bernardino CA 92415
800-722-8004 [email protected]
Colton Mr. Bill Smith City Manager 650 N. La Cadena Colton, CA 92324 (909) 370-5051 [email protected] Loma Linda Mr. T. Jarb Thaipejr City Manager / Public Works Director 25541 Barton Road Loma Linda, CA 92354 (909) 799-2800 [email protected] Phelan Pinon Hills CSD Mr. Don Bartz General Manager 4176 Warbler Road Phelan, CA 92329 (760) 868-1212 [email protected] Wrightwood CSD Lori Golden General Manager PO Box 218 Wrightwood, CA 92397
760-220-8378 [email protected]
IMPERIAL COUNTY Calipatria Ms. Laura Gutierrez City Manager 125 North Park St. Calipatria CA 92233 (760) 348-4141 [email protected] El Centro Mr. Abraham Campos Public Works Director 1275 Main Street El Centro CA 92243 (760) 337-5182 [email protected] Heber Utility District Ms. Madeline Dessert General Manager
1078 Dogwood Ste 103 Heber CA 92249
(760) 482-2440 [email protected]
Holtville Mr. Nicholas Wells City Manager 121 W. 5th Street Holtville CA 92250 (760) 356-2912 [email protected] Westmorland Ms. Laura Fischer City Manager 355 S. Center Street Westmorland CA 92281
(760) 344-3411 [email protected]

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26 This page is intentionally left blank.

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27 PROCESSING REFERENCES
Start of Contract: 1992
Services: Residential Disposal and Processing, Multifamily and Commercial Collection
x Midway City Sanitary District collects a Residential 3- Cart automated service with waste, recycling, and
organics collection.
x The District brings all three waste streams to CR&R’s facilities for processing and disposal.
x CR&R provides Multifamily and Commercial service
including source separated recycling, food, and
green waste.

Contact:

Robert Housley, General Manager
14451 Cedarwood Street, Westminster CA 92683
Phone: (714) 893-3553
Email: [email protected]
CR&R’s three processing
references, Midway City Sanitary
District, Costa Mesa Sanitary
District and the City of Temecula,
were among the first jurisdictions
to send their organic materials to
CR&R’s industry-leading
Anaerobic Digestion facility.

Information regarding this
industry-leading facility is
provided on Form 14.

MIDWAY CITY

SANITARY DISTRICT

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28 Start of Contract: 1991
Services: Residential Collection, Disposal and Processing x Residential Cart automated service with mixed waste
(trash and recycle) and source separated organics
collection and processing.

Contact:

Scott Carroll, General Manager
290 Paularino Avenue, Costa Mesa CA 92626
Phone: (714) 754-5043
Email: [email protected]
Start of Contract: 1991
Services: Residential, Multifamily, Commercial, and
Industrial Collection and Processing Services
x Residential 3-Cart automated service with waste,
recycling, and organics collection and processing.
x Multifamily and Commercial service including source
separated recycling, and organics collection and
processing.

Contact:

Aaron Adams, City Manager
P.O. Box 9033, Temecula CA 92589
Phone: (951) 694-1989
Email: [email protected]

COSTA MESA

SANITARY DISTRICT

CITY OF

TEMECULA

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29 OFFICE AND MANAGEMENT HEADCOUNT (NUMBER OF FTE)
Position Description Name
FTE
Lake
Forest
FTE
Laguna
Hills
FTE
Combined
General Manager Royden Fujimori 0.050 0.050 0.100
Operations Manager Norma Zarate 0.240 0.120
Contractor’s Representative for Legal and
Official Notices and Contacts Chrystal Denning 0.017 0.017 0.033 Manager of Recycling Coordinator(s) Mike Carey 0.040 0.040 0.080 Recycling Coordinator(s) (Agreement
Section 8.05.H)
Cheryl Miller
Alissa Porras 2 - 2
Recycling Coordinator(s) (Agreement
Section 8.05.H) Angelica Galindo - 1 1
Cities’ Day-to-Day Contact Person for
Customer Service Problems and Issues
(Agreement Section 8.05.I) *
Angelo De Guzman 0.333 0.333 0.667
Senior Manager(s) Responsible for
Marketing of Compost from Food
Scraps/Yard Trimmings (Agreement
Section 8.05.M) *
Mike Silva 0.017 0.017 0.033
Dedicated Route Supervisor (Agreement
Section 8.05.N) * James Laliberte 0.040 0.040 0.080
Customer Service Manager Elisa Bene 0.017 0.017 0.033
Customer Service Representatives TBD 1.083 0.456 1.539
Dispatchers TBD 0.480 0.240
Reporting and Compliance Supervisor Angelo De Guzman 0.040 0.040 0.080 Maintenance Supervisor Frank Alvarez 0.010 0.010 0.020
Office Manager N/A 0.000 0.000 0.000
Billing Specialist Idania Sapina 0.017 0.017 0.033
Route Manager Gilbert Alvarado
Rob Allen 1 1 2
Enterprise Sustainability and Regulatory
Compliance Hashem Shokair 0.017 0.017 0.033
Health and Safety Director Dennis Maisano 0.017 0.017 0.033 PROPOSAL FORM 5: NAMES AND RESUMES

OF KEY PERSONNEL

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30 CR&R EXECUTIVE LEADERSHIP
Clifford R. Ronnenberg, CEO
Mr. Ronnenberg is the founder, owner, Chairman of the Board and Chief Executive Officer of CR&R. He has more than 60 years of experience in the solid waste management business. Since its inception in 1963, Mr. Ronnenberg has grown CR&R into one of the largest and most progressive privately-owned, solid waste management companies in the United States. Mr.

Ronnenberg manages all aspects of the business from the corporate office in Stanton, California.

His vision and leadership are the primary reasons why CR&R can offer a comprehensive package of solid waste management services for residential, commercial, and industrial collection including recycling, composting, anaerobic digestion, transfer, engineered municipal solid waste, street sweeping and disposal throughout Southern California.

David M. Ronnenberg, President
Mr. Ronnenberg is the Division President of all Solid Waste operations. In addition, Mr.

Ronnenberg is also responsible for our CR Transfer, Haulaway Storage Containers and Recycling and Transportation Divisions. A graduate of the University of Southern California in Finance and Management, Mr. Ronnenberg has used his training and experience exclusively for CR&R and its subsidiaries for over 30 years which has contributed to the growth and expansion of the company. Mr. Ronnenberg is also responsible for facility management, procurement, dispatching, transportation, production management, product quality, buy-back center operations and cost controls. He presently serves on the CR&R Executive Committee, which is responsible for the overall management and direction of the Company.

Michael Zorzi, CFO
Mr. Zorzi serves as the company’s Chief Financial Officer. In addition to his financial duties, he is responsible for expanding the company’s technology infrastructure to improve operational efficiencies and to enhance customer communications. Mr. Zorzi has extensive experience providing strong financial, operational and system improvements to large companies across multiple industries. Michael also has broad experience in new business development, financing and acquisition.

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31 CR&R PERSONNEL ASSIGNED TO LAKE FOREST AND LAGUNA HILLS CR&R offers the Cities of Lake Forest and Laguna Hills the most experienced solid waste management team in Orange County. Together, the senior personnel who will be involved in the transition and administration of the solid waste services on behalf of the Cities have a total of over 250 years of experience covering all facets of the solid waste industry. Individually, each manager at CR&R has extensive operating experience with a passion for world class customer service and a commitment to safety in every community we service.

Over the years, CR&R has recruited the best of the best in local industry experts. As a result, CR&R’s key personnel have more than 200 years of combined experience in direct solid waste management services for the Cities of Lake Forest and Laguna Hills. Beyond our direct experience in both Cities, the entire team consists of industry veterans with experience ranging from effective service transitions, material processing innovation, program implementation, and CalRecycle compliance. Furthermore, all key decision-makers live and work in Southern California and are intimately familiar with the regulatory and environmental standards set by the State and have a personal stake in improving their own communities.

Julie Barreda, Senior Regional Vice President
Ms. Barreda has worked in the solid waste and recycling industry for 35 years after receiving a bachelor’s in business management from the University of Phoenix. She has a long history of negotiating and managing large municipal and government contracts. Ms. Barreda oversees CR&R’s Orange County municipal executive team, and our open market commercial business, including school and special district government accounts. Ms. Barreda collaborates closely with our Customer Service and Operations team to ensure we are providing the highest level of service to our customers. As the executive manager of the team, Ms. Barreda will have oversight of both agreements to ensure all deliverables are met and exceeded.

Chrystal Denning, Vice President and Contractor’s Representative Ms. Denning has extensive experience of over twenty years in the solid waste management industry. Her experience includes managing municipal waste diversion reporting, recycling outreach, state annual reporting, and AB341, AB 1826 and SB 1383 implementation for several cities. In addition, she has worked extensively in developing and implementing public education and outreach programs for municipalities. She will serve as the Contractor’s Representative. Ms.

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32 Denning earned her bachelor’s in business administration and master of business administration from the University of La Verne.

Hashem Shokair, Vice President of Sustainability and Regulatory Compliance As CR&R’s Vice President of Sustainability and Regulatory Compliance, Mr. Shokair oversees enterprise-wide initiatives covering California environmental legislative compliance and the uptake and advancement of technology to further enhance CR&R’s service offerings. Mr. Shokair carries an in-depth academic background with a Master of Science in Sustainable Environmental Development and Resource Management with his professional experience ranging from operations and logistics, communications, and California recycling mandates. With more than six years of waste and recycling industry experience, including contract management, public education and outreach program implementation, Mr. Shokair has a strong working knowledge of industry trends and environmental legislative requirements. A central focus is ensuring compliance with Senate Bill 1383, development of proprietary applications and the integration of cloud-based data warehousing and customer-facing dashboards for improved public education and connectivity to customer’s diversion programs. Mr. Shokair works closely with CR&R’s IT, Operations, Customer Service and Sustainability Departments.

Michael J. Silva, Vice President
Mr. Silva brings more than thirty-five years of senior level solid waste management experience to his role as Project Manager with CR&R. With expertise in technology development and construction management, Mr. Silva helped to design and construct the first solid waste processing facility in the country in 1992. Over the years, Mr. Silva has built several transfer stations and material recovery facilities. Most recently he completed the largest anaerobic digestion plant in the country, and the first and only Engineered Municipal Solid Waste facility in California. This facility converts trash bound for the landfill into a coal substitute, which is 75% cleaner. Mr. Silva earned bachelor’s degrees in civil engineering and engineering management from University of the Pacific, and a master’s in civil engineering from Stanford University.

Royden Fujimori, General Manager
Mr. Fujimori is the Regional General Manager for CR&R and is responsible for all aspects of the business including residential collections, commercial collections, roll off, dispatch, portable storage operations, and post collection. A graduate of the University of California Irvine, and with

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33 over 20 years of industry experience, he is the senior manager for any large operational undertaking. Mr. Fujimori has successfully led more than a dozen large-scale customer transitions and has a reputation for thoroughness, leaving no small detail to chance. He also oversees the Industrial Engineering Department and will have direct responsibility for routing.

Norma Zarate, Operations Manager
Ms. Zarate is our Operations Manager for CR&R. She is responsible for all aspects of the operation that services this geographic area. Ms. Zarate currently manages a team of seven route managers that supervise over 150 route employees. Coming from a transportation family, Norma has over 14 years of industry experience which she has continued to hone her skillsets through a series of increasingly responsible roles at CR&R. Ms. Zarate also has extensive capability in the planning and execution of large and complicated service transitions. Her ability to gain commitment in building a culture of service, safety and performance has earned the reputation of a true leader.

James Laliberte, Route Supervisor
Mr. Laliberte is the Route Supervisor for CR&R. Mr. Laliberte brings over 25 years of logistics and fleet experience and has been a member of the CR&R team since 2017. He has experience in cart rollouts, bulky item collection events, and special clean up events. Mr. Laliberte manages all aspects of the South County hauling facility including supervision of route managers for over 100 route employees, and oversight of collection operations. This includes coaching, mentoring, ensuring implementation of safety programs, all to ensure consistent, efficient, and safe service delivery.

Gilbert Alvarado, Senior Route Manager
Mr. Alvarado is our Senior Route Manager. His experience includes route management in the cities of Costa Mesa, Artesia, Stanton, Orange, Newport Beach, Midway, Tustin and Irvine. He has been part of the CR&R team since 2015, and he has over 30 years of experience in the waste industry including 28 years as a route manager. Mr. Alvarado has extensive experience with vehicle operations, conducting driver training, implementing safety programs, and with contract roll-out, including the Rossmoor organic cart roll out, Costa Mesa organic cart roll out, Laguna Niguel cart exchange, Aliso Viejo cart exchange, and the Stanton organic cart roll out. His firstPage 955 of 1305

34 hand experience gives him the ability to plan, organize and manage the work of his drivers to ensure that the service is delivered in a consistent and safe manner.

Rob Allen, Senior Route Manager
Rob Allen is our Senior Route Manager. His experience includes route management in the cities of Laguna Hills, Rancho Santa Margarita, Rancho Mission Viejo, San Juan, San Clemente, Dana Point, Laguna Niguel, and Aliso Viejo. He has been part of the CR&R team since 2019 and has over 22 years of experience in the waste and trucking industries. Mr. Allen has extensive experience with routing, vehicle operations, conducting driver training, implementing safety programs, and with contract roll-out, including Organic cart roll outs for both Rancho Santa Margarita and San Juan Capistrano, and the city-wide cart exchange in Laguna Niguel for SB 1383 compliance. His first-hand experience gives him the ability to plan, organize and manage the work of his drivers to ensure that the service is delivered in a consistent and safe manner.

Frank Alvarez, Fleet Manager
Mr. Alvarez manages CR&R’s fleet operations for maintenance and vehicle purchases. He oversees the shop managers for each operating site to ensure CR&R’s fleet is to the highest standards with all maintenance performed on a strict schedule and in conformance with the California Highway Patrol (CHP) Terminal Inspection procedures. Mr. Alvarez oversees all aspects of CHP inspections for operational sites. Mr. Alvarez has over thirty years’ experience in fleet maintenance and purchasing for CR&R. He will be responsible for vehicle procurement for each City’s agreement. He works closely with operations manager Norma Zarate to be responsive to any vehicle-related matters as they arise.

Dennis Maisano, Safety Director
Mr. Maisano joined CR&R as the Corporate Health & Safety Manager in March 2018 after retiring as a Sergeant from the Irvine Police Department, serving over 29 years in law enforcement. He worked in multiple assignments as a traffic officer, commercial enforcement officer and supervised the Major Accident Investigation Team (M.A.I.T.).

Elisa Bené, Customer Service Manager
Ms. Bené is responsible for ensuring the Customer Service Department is operating efficiently and meeting or exceeding service levels, monitoring telephone calls to review the quality of the

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35 work performed, providing feedback, and coaching the representatives on areas that need improvement and recognizing areas of excellence. In addition, Ms. Bené reviews and tracks work orders for accuracy and provides progressive training for the Customer Service Representatives on the various skill sets required. Ms. Bené also provides customer feedback or issues to senior management on a regular basis. She establishes good working relationships with City personnel and responds promptly to City requests. Ms. Bené will be part of the transition team and ongoing management for the Cities of Lake Forest and Laguna Hills.

Idania Sapina, Accounting Manager
Ms. Sapina is a seasoned accounting professional with over 20 years of experience, specializing in strategic leadership and performance-driven solutions. With a proven track record in audit coordination, problem-solving, and financial reporting, Ms. Sapina has led numerous successful initiatives in financial analysis, tax compliance, and payroll management. Fluent in both English and Spanish, Ms. Sapina brings strong technical skills in various accounting and payroll software systems, including ADP, JD Edwards, Paycom, Intuit Payroll, and QuickBooks Pro. Throughout her career, she has excelled in roles such as Assistant Controller, Accounting Manager, and Staff Accountant/Billing Specialist, demonstrating her ability to streamline processes, resolve discrepancies, and drive organizational success. Ms. Sapina holds a BBA in business administration & accounting from National University.

Mike Carey, Manager of Sustainability
Mr. Carey is our Manager of the Sustainability Department and his extensive background in sustainability provides the team with knowledge, coaching, and guidance to ensure compliance with state regulations, including AB 341, AB 1826, and SB 1383. Prior to joining the CR&R team, he was the manager of the award-winning community nonprofit recycling center at Orange Coast College consisting of thirty-five employees. In addition to managing the day-to-day operations, Mr. Carey was instrumental in implementing numerous sustainability programs at Coast Community College such as the Green Office Certification Program, and large-scale water conservation and energy programs. His recognized leadership experience in the industry includes Advisory Board member for the U.S. Green Building Council, Board Member for CRRA, and instructor of Environmental Studies.

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36 Angelo De Guzman, Senior Sustainability Lead
Mr. De Guzman serves as one of our Senior Sustainability Leads within the department. He has a proven track record in implementing recycling and organics programs in alignment with SB 1383 in the City of Lake Forest. With three years of solid waste and recycling industry experience, Mr.

De Guzman excels in mentoring new sustainability team members to seamlessly integrate them into their respective jurisdictions' solid waste and recycling initiatives. His duties include generating compliance reports to monitor progress and optimizing program implementations for CR&R services across multiple cities through training and outreach efforts.

Mr. De Guzman's profound understanding of SB 1383 and his adeptness in executing successful programs inspires commercial business owners, property managers, and customers to actively participate in recycling and organics programs. Leveraging his extensive customer service background and knowledge of state legislature, Mr. De Guzman consistently delivers exceptional service to the City of Lake Forest and its community.

Mr. De Guzman holds a Certificate in Resource and Recycling Management from Santa Monica College, a Bachelor of Science in Psychobiology from the University of California, Los Angeles (UCLA), and a Master of Science in Environmental Science from California State University Dominguez Hills (CSUDH). Prior to joining the CR&R team, Mr. De Guzman served as a dedicated Zero Waste Intern at CSUDH, where he played a pivotal role in spearheading campuswide zero waste initiatives.

Angelica Galindo, Sustainability Specialist – Laguna Hills Angelica Galindo is the Sustainability Specialist for the City of Laguna Hills. She has been part of the CR&R team since July of 2023, and has over five years of experience in the solid waste along with a bachelor’s degree in Sustainability. Ms. Galindo has extensive experience with creating reports, conducting waste audits, waste characterization reports, presentations, outreach, and training for tenants at multi-family dwellings, and staff at commercial businesses. Her first-hand experience gives her the ability to meet deadlines, make meaningful connections with industry professionals and customers, and keep our customers in compliance with State and local mandates.

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37 Cheryl Miller, Sustainability Specialist II – Lake Forest Cheryl Miller is currently one of the Sustainability Specialists in the City of Lake Forest. Cheryl Miller holds a Bachelor of Science in Environmental Studies from the University of California, Santa Cruz. Ms. Miller has played a pivotal role in supporting the City of Lake Forest in meeting compliance with AB 341, AB 1826, and SB 1383. She has been a part of the CR&R team since 2020 and has over 3 years of experience in the solid waste and recycling industry. Ms. Miller's track record showcases her effectiveness in program implementation. Ms. Miller has extensive experience with conducting waste audits, training team members, and providing educational outreach. Her ability to maintain positive relationships with community stakeholders and engagement with the community showcases her commitment to promoting environmental awareness and driving environmental initiatives forward.

Alissa Porras, Sustainability Specialist II – Lake Forest Alissa Porras will serve as one of the Sustainability Specialists in the City of Lake Forest. She is a dedicated professional with a background in sustainability, community development, and program implementation. Alissa holds a bachelor’s degree in environmental science and policy from California State University Long Beach. Having worked with non-profit organizations, Alissa has experience promoting sustainable practices. She has been a part of the sustainability team since 2022. Her career at CR&R began as an intern, and quickly progressed into the role of Sustainability Specialist. In her current position, Alissa has been instrumental in the successful implementation of food waste programs in the City of Tustin. Her efforts have not only contributed to reducing food waste, but also include educational outreach initiatives with over 7,000 residents.

With her experience, background, and dedication to environmental causes, Alissa continues to drive change and promote sustainable practices in her role.

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38 ORGANIZATIONAL CHART
PROPOSAL FORM 6: STRUCTURE OF PROJECT TEAM
CLIFFORD R. RONNENBERG
Chief Executive Officer

DAVID RONNENBERG
President

MICHAEL ZORZI
Chief Financial Officer

JULIE BARREDA
Sr. VP Municipal Contracts

ROYDEN FUJIMORI
General Manager

FRANK ALVAREZ
Fleet Manager

CHRYSTAL DENNING
Regional Vice President
Contractor’s Representative

HASHEM SHOKAIR
VP of Sustainability and
Regulatory Compliance

NORMA ZARATE
Operations Manager

DENNIS MAISANO
Safety Director

OPERATIONS ADMINISTRATION

MIKE CAREY
Manager of Sustainability

ANGELO DE GUZMAN
Reporting & Compliance Sup.

Day-to-Day Contact Person

ROB ALLEN
Senior Route Manager

GILBERT ALVARADO
Senior Route Manager

JAMES LALIBERTE
Route Supervisor CHERYL MILLER
Sustainability Spec. II
Recycling Coord.

ALISSA PORRAS
Sustainability Spec. II
Recycling Coord.

ANGELICA GALINDO
Sustainability Spec. II
Recycling Coord.

MICHAEL SILVA
Vice President

BILL HIGGINBOTHAM
Chief Operating Officer

IDANIA SAPINA
Accounting Manager
ELISA BENÉ
Customer Service Manager

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39 Labor Category: Collection and Transportation Headcount FTE (LF):

FTE
(LH):

FTE
(Total):

Residential Collection
MSW Drivers 3.75 1.75 5.50
Recycling Drivers 3.50 1.75 5.25
Co-collection Food Scraps and Yard Trimmings Drivers 2.75 1.50 4.25 Residential Route Manager(s) 0.64 0.32 0.95
Other Residential Driver:

Other Residential Driver:

TOTAL RESIDENTIAL DRIVERS 10.00 5.00 15.00
Commercial and Multi-Family Collection
MSW Drivers 5.75 3.00 8.75
MSW Helpers
Recycling Drivers (Single Stream) 4.00 1.10 5.10
Recycling Helpers (Single Stream)
Source-Separated Food Scraps Drivers 0.25 0.10 0.35
Source-Separated Food Scraps Helpers
Co-collection Food Scraps and Yard Trimmings Driver(s)
Source-Separated Yard Trimmings Driver(s)
Commercial/Multi-Family Route Manager(s) 0.64 0.27 0.90 Other Com/MF Driver:

Other Com/MF Driver:

TOTAL COMMERCIAL/MULTI-FAMILY DRIVERS 10.00 4.20 14.20
Roll-Off Collection
Roll-Off Driver(s) 1.50 0.75 2.25
Roll-Off Route Manager(s) 0.10 0.05 0.14
Other Roll-Off Drivers:

TOTAL ROLL-OFF DRIVERS 1.50 0.75 2.25
Miscellaneous Drivers and Support
Relief Drivers & Spares 1.65 0.77 2.42
Box Truck Drivers 0.31 0.19 0.50
Bulky Route Driver(s) 0.81 0.49 1.30
HHW Route Driver(s) 0.13 0.08 0.20
Container Delivery Driver(s) 0.25 0.25 0.50
Scout Service Driver(s) 0.25 0.25 0.50
Mechanics 1.00 0.75 1.75
Mechanics Helpers 0.25 0.19 0.44
Other Misc. and Support:

TOTAL MISC AND SUPPORT 4.65 2.95 7.61
TOTAL PROPOSED COLLECTION/TRANSPORTATION HEADCOUNT 27.52 13.54 41.06 This Proposal Form 7 will become Attachment G to the final Agreement.

PROPOSAL FORM 7: LIST OF CONTRACTOR-FURNISHED

PERSONNEL

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40 This page is intentionally left blank.

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41 PROPOSED COLLECTION VEHICLE VENDOR CONTACT INFORMATION x AmRep/WasteQuip
Rob Strange
1555 S. Cucamonga Avenue, Ontario, CA 91761
(909) 215-2259
(909) 923-0430
[email protected]
x Rush Truck Centers of California
Ray Gamez
8830 East Slauson Avenue, Pico Rivera, CA. 90660
(949) 355-4382
(562) 566-1865
[email protected]

NOISE MONITORING AND COMPLIANCE
In compliance with Section 5.09.B, CR&R will work with a third party to ensure that all noise levels during the stationary compaction process shall not exceed 75 decibels as stated within the draft franchise agreement. Please refer to letter of intent provided by Yorke Engineering, LLC at the end of this form.

PROPOSAL FORM 8: NEW COLLECTION VEHICLES TO BE

FURNISHED BY CONTRACTOR

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42 Table 8.1. Vehicle Allocation Assuming Cross-Jurisdictional Routing Efficiencies between Lake Forest and Laguna Hills
Vehicle
Type
Manufacturer Model
Year Route Type of Fuel Cost FTE Driver Truck Body
Side-loader Peterbilt Amrep 2025 Resi MSW RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi MSW RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi MSW RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi MSW/Recy RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Recy RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Recy RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Recy RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Org RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Org RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Org RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi MSW RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi MSW RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Recy RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Recy/Org RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Org RNG $407,880 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt
Lightweight Amrep 2025 Comm Recy RNG $394,807 1
Front-loader Peterbilt
Lightweight Amrep 2025 Comm Recy RNG $394,807 1
Front-loader Peterbilt
Lightweight Amrep 2025 Comm Recy RNG $394,807 1
Front-loader Peterbilt
Lightweight Amrep 2025 Comm Recy RNG $394,807 1

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43 Table 8.1. Vehicle Allocation Assuming Cross-Jurisdictional Routing Efficiencies between Lake Forest and Laguna Hills (Cont.)
Manufacturer Route

Type of
Fuel
Cost
FTE Driver Vehicle
Type
Model
Year
Truck Body
Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm
MSW/Recy RNG $408,807 1
Front-loader Peterbilt
Lightweight Amrep 2025 Comm Recy RNG $394,807 1
Front-loader Peterbilt Amrep 2025 Comm
Organics RNG $408,807 27% - Other Cities
Front-loader Peterbilt Amrep 2025 Comm
Organics RNG $408,807 9% - Other Cities
Rolloff Peterbilt NA 2025 Rolloff RNG $362,250 1
Rolloff Peterbilt NA 2025 Rolloff RNG $362,250 1
Rolloff Peterbilt NA 2025 Rolloff RNG $362,250 25% - Other Cities
Bin Delivery International
eMV NA 2025 Bin Delivery Electric $250,000 10% - Other
Cities
Box International
eMV NA 2025 HHW
Collection Electric $250,000 5% - Other Cities
Scout Chevy NA 2025 Scout Gasoline $75,000 10% - Other
Cities
Route
Manager Chevy NA 2025 Pickup Gasoline $55,000 1
This Table 8.1 in Proposal Form 8 will become Attachment F-1.1 to the final Agreement.

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44 Table 8.2. Vehicle Allocation Needed to Service Lake Forest Only (assuming No Cross-Jurisdictional Routing Efficiencies between Lake Forest and Laguna Hills)

Vehicle
Type
Manufacturer Model
Year Route Type of Fuel Cost FTE Driver Truck Body
Side-loader Peterbilt Amrep 2025 Resi MSW RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi MSW RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi MSW RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi MSW/Recy RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Recy RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Recy RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Recy RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Org RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Org RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Org RNG $407,880 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt
Lightweight Amrep 2025 Comm Recy RNG $394,807 1
Front-loader Peterbilt
Lightweight Amrep 2025 Comm Recy RNG $394,807 1
Front-loader Peterbilt
Lightweight Amrep 2025 Comm Recy RNG $394,807 1
Front-loader Peterbilt
Lightweight Amrep 2025 Comm Recy RNG $394,807 1

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45 Table 8.2. Vehicle Allocation Needed to Service Lake Forest Only (assuming No CrossJurisdictional Routing Efficiencies between Lake Forest and Laguna Hills) (Cont.) Type of
Fuel FTE Driver Vehicle
Type Manufacturer Model Year Route Cost
Truck Body
Frontloader Peterbilt Amrep 2025 Comm
Organics RNG $408,807 27% -Other Cities
Rolloff Peterbilt NA 2025 Rolloff RNG $362,250 1
Rolloff Peterbilt NA 2025 Rolloff RNG $362,250 50% - Laguna Hills
Bin
Delivery
International
eMV NA 2025 Bin Delivery Electric $250,000 7.5% - Other Cities Box International
eMV NA 2025 HHW Collection Electric $250,000 3.8% - Other Cities Scout Chevy NA 2025 Scout Gasoline $75,000 7.5% - Other Cities
Route
Mgr. Chevy NA 2025 Pickup Gasoline $55,000 75% - Laguna Hills This Table 8.2 in Proposal Form 8 will become Attachment F-1.2 to the final Agreement.

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46 Table 8.3. Vehicle Allocation Needed to Service Laguna Hills Only (assuming No Cross-Jurisdictional Routing Efficiencies between Lake Forest and Laguna Hills) Type of
Fuel
FTE
Driver
Vehicle
Type Manufacturer Model Year Route Cost
Truck Body
Rolloff Peterbilt NA 2025 Rolloff RNG $362,250 1
Side-loader Peterbilt Amrep 2025 Resi MSW RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi MSW RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Recy RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Recy/Org RNG $407,880 1 Side-loader Peterbilt Amrep 2025 Resi Org RNG $407,880 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm MSW RNG $408,807 1 Front-loader Peterbilt Amrep 2025 Comm
MSW/Recy RNG $408,807 1
Front-loader Peterbilt
Lightweight Amrep 2025 Comm Recy RNG $394,807 1
Front-loader Peterbilt Amrep 2025 Comm
Organics RNG $408,807 9% -
Other Cities
Rolloff Peterbilt NA 2025 Rolloff RNG $362,250 50%-
Lake Forest
Rolloff Peterbilt NA 2025 Rolloff RNG $362,250 25% -
Other Cities
Bin Delivery International
eMV NA 2025 Bin Delivery Electric $250,000 2.5% -
Other Cities
Box International
eMV NA 2025 HHW Collection Electric $250,000 1.3% -
Other Cities
Scout Chevy NA 2025 Scout Gasoline $75,000 2.5% -
Other Cities
Route Mgr. Chevy NA 2025 Pickup Gasoline $55,000 25%-
Lake Forest
This Table 8.3 in Proposal Form 8 will become Attachment F-1.3 to the final Agreement.

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54 CR&R ‘s commitment to innovation in service delivery includes the use of lighter weight collection vehicles. At CR&R, we not only designed a lightweight collection vehicle, but we also specified the desired requirements with our suppliers and put them into production. CR&R’s innovation did not stop here, as our newest proprietary design will produce an even lighter version that weighs 5,000 pounds less than our current stock vehicles. The schematic of this vehicle is shown in the image below.

Currently, CR&R has three (3) lightweight vehicles in use in Orange County, with two (2) in the City of Tustin and one (1) in the City of Lake Forest. An additional lightweight vehicle will be added in the City of Laguna Beach on July 1, 2024.

By July 1, 2025, CR&R will deploy five (5) lightweight trucks, with four (4) serving the Commercial Recycling Routes in Lake Forest and one (1) serving the Commercial Recycling Routes in Laguna Hills. Reducing truck weights benefits the City and its rate payers through reduced road repair and maintenance expense. Additionally, we modeled the expected cost savings in terms of capital purchase expense, annual state licensing, and fuel efficiency savings.

Those savings are forecast over the initial eight-year contract period as follows:
x Purchase Price: $14,000
x License Fee: $880
x Fuel: $24,000
PROPOSAL FORM 9: PLAN TO PROVIDE LIGHT-WEIGHT

COLLECTION VEHICLES BY CONTRACTOR

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55 This cost savings of $38,880 over the course of the initial contract period have been incorporated into our pro forma and is reflected in the proposed rates.

Vehicle
Gross
Weight of
Vehicle
List of Additional
Required
Equipment
Components
Aggregate Weight
of all Additional
Equipment
Components
Net Weight of
Vehicle Without
Additional
Components
Vehicle 1 33,700 lbs.

Cart Grippers
On-Board Scale
Collision Avoidance
Hardware
700 lbs. 33,000 lbs.

This Proposal Form 9 will become Attachment F-2 to the final Agreement.

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56 ZERO EMISSIONS COLLECTION VEHICLE TO BE PROVIDED
Provide the following information regarding the proposed use of a zero emission collection vehicle (ZEV) in the Cities, the proposed vehicle, and the proposed charging or fueling station infrastructure:

1. The Proposer’s experience using zero emission collection vehicles in other cities (if any).

CR&R carries decades of experience in the research and development of low emission vehicles, including actively participating in State and Federal funding initiatives, as well as establishing partnerships with universities (a letter of intent from UC Riverside, one of the nation’s premier research institutions in air quality and emissions testing, can be found at the end of this form) to further analyze fleet efficiencies. CR&R’s first zero emission collections vehicle will be deployed in 2024 within the City of Laguna Beach.

In addition to the vehicles listed below, CR&R is planning to also demonstrate one of the first hydrogen fuel cell refuse collection trucks expected to commence in the next few years. Please refer to the attached letter of intent from Hyzon, which is included at the end of this form. CR&R’s use of Hyzon’s hydrogen fueled collection vehicle would be second only to the currently fully operational Hyzon hydrogen fuel cell truck servicing within Australia.

2. The proposed make and model of the zero emission collection vehicle chassis and cab.

CR&R is proposing to utilize the International® Electric MV™ Series (MV60E) for both Flatbed and Box Truck configurations. These vehicles feature electrified powertrains which are entirely integrated ensuring all components are optimized with the 210kWh Lithium Iron Phosphate batteries that are also fully enclosed inside the frame rails. In addition, the custom vehicles will have state-of-the-art driver displays, highlighting propulsion and regenerative load, start of charge indicator and regenerative braking indicator. CR&R understands the importance of effective regenerative braking technology, as collection trucks stop and start hundreds of times per day, therefore capturing all of the energy is seen as crucial.

PROPOSAL FORM 10: ZERO EMISSION COLLECTION VEHICLE

TO BE FURNISHED BY THE CONTRACTOR

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57 3. The make of the compaction system (if applicable).

Not applicable with the MV60E, however the Hyzon hydrogen fuel collection vehicle would have a body and compaction system made by New Way.

4. The storage capacity of the proposed battery system, in kilowatt hours (if applicable).

The International® Electric MV™ Series utilizes a high voltage - 210kWh lithium iron phosphate with Diamond Logic® Electrical System and an auxiliary battery system consisting of two (2) AGM 12-volt batteries, recharged through a high voltage system (608 operating voltage).

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58 5. The payload amount of the proposed vehicle in tons and cubic yards.

The gross vehicle weight rating is 33,000 pounds with an approximate payload capacity of 6,000 pounds. Further, a standard box truck is approximately 30-35 cubic yards.

6. The estimated range, in miles, of the collection vehicle as well as the number of containers or stops the vehicle is able to service during a single charge or a single re-fueling.

Vehicle performance is estimated at 335 horsepower with a battery driving capacity of 135 miles.

The truck is designed to operate all day on single charge, or approximately 10-12 hours.

7. The capital cost of procuring the zero-emission collection vehicle, including itemized costs for the chassis, the body, and the cab.

The estimated cost of the MV60E cab and chassis is $225,000 with the body approximately $25,000.

8. The projected timeline for procuring the zero emission vehicle, including when the vehicle will be ready for collection service in the Cities.

CR&R will procure the vehicles required upon award of the contract with collection service to commence prior to the start of the agreement. It is CR&R’s intention to utilize these vehicles during the exchanging of equipment before the start of service on July 1, 2025.

9. If the Proposer already has a charging or fueling station that will be used to charge or refuel the zero emission vehicle describe the location, type, make, model, month and year installed and charging capacity of the station. If hydrogen or other fuel is proposed, describe the time required for re-fueling and the quantity of fuel dispensed for a full ‘tank’. Describe what other vehicles are using the station.

CR&R has procured a Peterbilt Model 520EV for use in the City of Laguna Beach. Please see below for specifications on the charging station to be installed at our Stanton facility. In addition, CR&R is planning on installing additional charging stations, including future hydrogen fueling at our Sout County Campus facility.

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59 10. If the Proposer will procure and install a charging or re-fueling station provide the following information:
a. The cost of permitting and installing a charging or refueling station and the location where the charging station will be located.

CR&R has identified Shell Recharge Solutions as the vendor with an estimated cost of $77,000 for installation at CR&R’s Stanton facility located at 11292 Western Avenue, Stanton CA. b. The make and model of the proposed charging or refueling station.

Shell’s DS180, 180kW Dual, 2001 CCS. Please see below for additional specifications. c. The projected timeline for permitting and installing the charging or refueling station.

As part of the recently awarded Laguna Beach franchise agreement, CR&R will install an electric vehicle charging station within city limits and in line with CR&R’s enterprise program for compliance with California’s Air Resources Board Advanced Clean Trucks initiative, CR&R will have a charging station installed at our Stanton hauling facility. It is estimated that installation will occur in 2024 for both locations.
d. The number of charging or fueling terminals available at the proposed station and if the cost of installing the charging/fueling station will be defrayed by other ZEV refuse (or other) vehicles in use in other cities.

There will be two charging terminals available at the proposed station with the cost of installing the charging station born by CR&R as an internal operating expenditure. e. Impact on rates, if any, related to charging/fueling station.

No impact on rates.

11. Grant funding the Proposer plans to pursue for procurement of the zero emission collection vehicle and/or the charging/refueling station (if any).

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60 Please see below for a list of grant applications CR&R has pursued or is planning on pursuing:

Agency Grant Name Estimated
Funding Application
CalStart EnergIIze $750,000 EV Jump Start
CalStart EnergIIze $750,000 EV Fast Track
CalStart EnergIIze $4,000,000 Hydrogen fueling station
DOE "WASTE" Not released Organic waste to fuel
EPA Clean Ports Not released BEV trucks
SCAQMD Carl Moyer Truck Grant $850,000 10 trucks at $85,000 each SCAQMD HVIP Vouchers $1,220,000 Battery Electric and Hydrogen Fuel Cell - up to $244,000 per truck
SCAQMD VW Settlement Fund $3,000,000 Low NOx replacement trucks US DOT Clean Ports Not released BEV trucks

12. A plan for the use of spare vehicle(s) to service the route(s) in case the zero emission collection vehicle is non-operational and/or the electric grid goes down, or the alternative fuel being used (e.g. hydrogen) is not available.

CR&R operates one of Southern California’s largest collection vehicle fleets and has sufficient inventory of spare vehicles to service open routes in case the zero emission collection vehicle is non-operational and/or the electric grid goes down.

13. A plan for how to collect containers or complete the services/routes planned for the ZEV until the vehicle is in service, if any delays in delivery of the ZEV vehicle prior to July 1, 2025 are anticipated.

As aforementioned, CR&R operates one of Southern California’s largest collection vehicle fleets and has sufficient inventory of spare vehicles to service open routes caused by any delay in procurement of a zero emissions vehicle.

This Proposal Form 10 will become Attachment F-3 to the final Agreement.

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63 INNOVATION IN FLEET TECHNOLOGY AND SERVICE DELIVERY
All vehicles to be operated by CR&R within the Cities of Lake Forest and Laguna Hills per the draft franchise agreement shall be equipped with a system that provides surveillance, monitoring, auditing, recording, and tracking including video and still photo equipment. Further, collection vehicles will be equipped with GPS systems, backup cameras, on-board modules for operational customer relationship management (CRM) functionality, truck telematics systems that provide real-time truck data, location, video and monitoring, and communications systems for contact with Dispatch, Route Managers, Customer Service Representatives, and other persons as needed.

The on-board operational CRM module is available to the driver via in-cab functionality and accessible via a tablet in the cab of the vehicle. The operational CRM system also captures driver, route, and service confirmation in real-time, and the on-board operation CRM system allows drivers to view and scroll through route listings, confirm service completions, note service exceptions (i.e., contamination, non-containerization, blocked cart access, non-set out, etc.), as well as receiving additional dispatched work in real-time.

Additionally, the on-board operational
CRM system is accessible to the driver
via electronic communication that can
be transmitted to customer service
and/or dispatch, who also use the
operational CRM platform. The tablets
hosting the on-board operational CRM
system is dismountable by the driver for
mobility purposes which will allow the
driver to use the tablet as a digital
camera to photo-document service
exceptions, link the exception to the
Customers’ account, and report serious operational issues to CR&R in real-time. The operational CRM system allows CR&R to note overloaded carts, blocked access, non-containerization, and contamination events and document them on the Customer’s account.

PROPOSAL FORM 11: PLANS TO INCORPORATE ON-BOARD TECHNOLOGY TO

BE PROVIDED BY CONTRACTOR ON COLLECTION VEHICLES TO INCREASE

SAFETY AND EFFICIENCY AND FOR CONTAMINATION MONITORING

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64 Lastly, the on-board vehicle telemetrics system is connected to a network using wireless data and is also connected to each collection vehicle’s on-board computer. The on-board vehicle telemetrics system includes the GPS, video surveillance, driver behavior, hours of service, and maintenance integration to provide increased safety, service, and efficiency to vehicle operations.

This on-board vehicle telemetrics system allows CR&R to monitor driver behavior, such as speeding, hard braking, hard acceleration, and area violations. The Route Supervisor and other responsible parties receive notifications if events occur so they may be addressed with the driver.

The video capture component of the on-board system can be viewed in real-time or stored to review past safety or service events. Video capture includes in-cab, front, rear, and side-views.

Please refer to the following paragraphs for further information on CR&R’s on-board technology designed to increase safety and efficiency, assist with contamination monitoring, and achieve legislative compliance.

ON-BOARD TECHNOLOGY
CR&R has been the technological vanguard for years and has embraced proven systems to provide the highest standard for digital in-cab operations. This investment has benefited our customers by providing real-time service information and boosted our drivers’ experience by providing an uncomplicated process which enhances their defensive driving abilities and eases the dynamic working environment. CR&R has integrated two systems into our digital in-cab operations: Mobile-Pak™ and FleetMind™.

MobilePak™ is the onboard module for our operational CRM software I-Pak™. This system appears as a tablet in the cab of the truck that captures driver, route, tonnage, and service

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65 confirmation in real-time which is available to our Customer Service and Dispatch groups.

Through seamless integration with our CRM software, CR&R drivers can easily view and scroll through their route list, confirm service completion, note an exception (e.g., contamination, blocked container, container not available), and receive additional dispatched work in real-time.

Route information is easily entered via a drop-down selection that instantly transmits back to customer service and/or dispatch who utilize the same CRM operational software. All computable route statistics are captured in real-time with back-office functions like route productivity, work orders, billing, and route follow up completed instantly.

The FleetMind™ portion of the system is a truck telematics solution that provides real-time truck data, location, and video monitoring. This system can also provide RFID scanning, which would be used for monitoring any RFID-equipped automated carts. FleetMind offers CR&R an integrated solution to provide safe, efficient service to the Cities of Lake Forest and Laguna Hills, and establishes a foundation for additional innovative products.

Through our technological integration of platforms, numerous processes are functional whenever the truck is on, such as communicating with a web base tool through wireless data, including a DVIR, and direct connection to the vehicle computer. These functions include GPS, RFID data, video surveillance, driver behavior, hours of service (HOS), and maintenance integration, and work in conjunction to provide increased safety, service, and efficiency to vehicle operations. In addition to the standard GPS tracking, the system also provides the CR&R managers event alerts to driver behavior so they can be addressed with each driver. The HOS option will keep drivers within hours of compliance. The video capture with the on-board DVIR can be viewed in real-time or stored for past safety or service events.

CR&R can also capture images of contamination upon occurrence. When observed, the driver can capture the contamination image in real-time. The image is logged, sent to through the backoffice system, and documented on the customer’s account. This system allows for real-time feedback of contamination documentation and eliminates any dispute regarding the correction action tag notice. Contamination notices are directly logged and noted as the driver completes the route to document the occurrence and identify areas for customers that may need further program assistance with direct outreach.

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66 The use of Mobile-Pak™ and FleetMind™ throughout CR&R vehicles ensures that all compliance requirements are met with increased safety, service, and efficiency. Moreover, the benefits of our digital in-cab technology to the rate payer include higher customer engagement through service confirmation in real-time, measurable service metrics, and enhanced defensive driving practices.

ON-BOARD SCALES
CR&R proposes the use of BinMaxx Air Weigh
On-Board Scales for weighing containers at the
point of collection. BinMaxx offers in-motion
sensors that are mounted on to the lift arms.

Containers are weighed automatically, and the
weight is displayed on the in-cab mounted
display unit. Additional information regarding
this technology is provided as an attachment at the end of this Form.

CUSTOMER SERVICE SOFTWARE
CR&R is equipped with Soft-Pak, a premier, industry specific CRM software program which allows ease of operation by CSR’s, operations, and management personnel. This real-time Windows based system is used company-wide and provides current information allowing CSR’s and operations personnel to respond quickly to requests for service. It also allows for the prompt resolution of customer concerns in a timely manner. These programs are fully integrated throughout CR&R at all operating sites. In addition, we have custom software that applies City specific business rules to changes and orders being entered to ensure accuracy.

COLLISION AVOIDANCE SYSTEM
CR&R is proud to utilize Mobileeye™, an AI-powered fleet safety solution in our collection vehicles. Mobileeye™
prevents or mitigates collisions by providing drivers with audio and visual warnings of potential hazards on the road.

Evidence shows real-time alerts help instill safer driving habits, and further, having access to analytics assists fleet and route managers with safety improvements. Mobileeye™ offers Forward Collision Warnings, Lane Departure Warnings, Pedestrian and Cyclist Collision Warning, Headway

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67 Monitoring and Warnings, and Speed Limit Indications. Powered by Intel’s latest processor and an improved camera, Mobileeye™ offers state-of-the-art collision avoidance technology with night detection, AI recognition and detection of potential hazards at greater distances and a wider field of vision.

MOBILE APPLICATIONS –AUDIT PRO
CR&R’s propriety mobile application Audit Pro adds another layer of enhanced public education, customer communication, legislative compliance assurance and contamination monitoring. Audit Pro is a proprietary application currently in development by CR&R to allow drivers, auditors, and other company staff to document, photograph and communicate instances of contamination, overloaded containers, and container audit results during SB 1383 route reviews. It is estimated to be fully operational by the end of Q2, 2024. This custom designed cloud-based software suite allows CR&R to continuously upload customer information and provide our Drivers, Sustainability Specialists and Field Auditors a user-friendly tool to document instances of non-conformance with state laws and franchise agreement requirements.

Whether utilizing the mobile application to
document route reviews for SB 1383,
document instances of contamination, or
overloaded bins, Audit Pro is one step of
many that CR&R is taking to increase our
ability to effectively communicate and
educate customers with the ultimate objective
of aligning disposal behaviors with City goals.

An example situation where “nonconformance with state law or franchise agreement requirements” is a customer not
disposing of an item in the correct bin or
placing hazardous waste within a container.

Audit Pro is being developed to communicate with SoftPak. It can also be used via mobile phone and connected to a cloud-based database. CR&R employees, City Staff and CR&R customers will be able to obtain access to custom Dashboards providing varying levels of details based on the user profile of the captured instance including accessing support and educational resources.

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68 The application is being developed for alerts to be customizable, however CR&R customers would be initially contacted via hang tag, communicating the nature of the auditor’s or driver’s findings.

A “QR code” and website will be available for customers to view further information, including photos, state and city mandates, and access to educational resources. Resolution of the issue would be based on follow-up education and further communication via CR&R staff, but dependent on the specific situation and cause for the driver or auditor’s findings. One primary goal of Audit Pro is to provide information in real-time, allowing Customer Service, Sustainability Specialists, and CR&R customers to access the event as soon as the driver or auditor documents using the application. A second primary goal of Audit Pro is to maintain a database and ensure information is easily accessible in one location and available to the City for SB 1383 reporting and record keeping requirements.

This Proposal Form 11 will become Attachment F-4 to the final Agreement.

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69 CR&R is proposing to use new automated carts for the collection of solid waste, recyclables, and organics. Further, the carts provided by CR&R shall meet all the design and performance requirements. CR&R proposes the use of Toter (or similar), two-wheel carts for curbside residential services. CR&R will fully comply with the City’s requirement that all carts contain at least 10% Post-Consumer Recycled Content and at least 50% Post Industrial Recycled Content.

Toter carts are manufactured using medium density polyethylene with the company’s Advanced Rotational Molding™ process. This provides a superior strength-to-weight ratio not found in standard injection-molded carts and boasts the industry’s lowest warranty claim rate.

Toter is now offering a 100% recycled cart that has not been deployed in California at this time.

The only cart body color available is black. If the City is interested in this 100% recycled residential cart, CR&R would be happy to order and deliver these containers with the appropriate lid color in accordance with SB 1383 Regulations at no additional charge.

CR&R will include serial numbers as the main compliance mechanism for Attachment E-1. Serial numbers are tied to the CR&R CRM system (SoftPak), which allows the recording of cart service events. Additionally, our cart inventory department utilizes the serial numbers for cart inventory tracking.

AUTOMATED CART SPECIFICATIONS
35 Gallon Cart Approximately 25” deep x 20” wide x 39” tall Load Rating: 112 lbs. Wheel Diameter: 10”
65 Gallon Cart Approximately 32” deep x 25” wide x 42” tall Load Rating: 224 lbs. Wheel Diameter: 10”
95 Gallon Cart Approximately 35” deep x 29” wide x 43” tall Load Rating: 335 lbs. Wheel Diameter: 10”
PROPOSAL FORM 12: NUMBERS AND TYPES OF NEW

CONTAINERS TO BE FURNISHED BY CONTRACTOR

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70 Cart Colors
Carts will be provided in distinct colors to designate the appropriate material placement: green for organic material, blue for recyclable material, and black for material to be disposed at the landfill.

Images of the proposed cart lids and cart bodies are shown below.

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71 COMMERCIAL AND MULTIFAMILY BINS
CR&R proposes all new bins for the Cities of Lake Forest and Laguna Hills. These bins will feature graffiti-resistant paint and will fully comply with the CalRecycle color requirements of SB 1383.

CR&R’s proposed rates include the provision of reflective fluorescent taping on all commercial and multi-family bins in service within the City, as required by SB 1111.

Split Bins will also be made available for commercial and multifamily customers where space constraints would otherwise preclude their participation in a recycling program.

ROLL-OFF BOXES
CR&R proposes to offer 10 cubic-yard and 40 cubic-yard roll-off boxes for the Cities. All roll-off boxes will be new and unused as specified in the RFP.

INVENTORY MANAGEMENT
CR&R is aware of disruptions over the past few years on bin, cart, and roll-off inventory. In anticipation of the franchise award, CR&R currently has in place with our container vendor a “justin-time” inventory agreement with thousands of containers on hand, which are being stored directly with our vendor. Additionally, over 50,000 square feet of warehouse space is also available in Stanton for storage of anticipated early container production and delivery. CR&R will also work with the City to begin container delivery ahead of the franchise agreement start date.

MANUFACTURER AND FABRICATION INFORMATION
x Steel Container Manufacturer: Consolidated Fabricators located at 4600 South Santa Fe, Vernon, CA 90058
x CR&R Fabrication Department, located at Orangewood, Stanton, CA 90680

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72 MSW, Recycling, Food Scraps/Yard
Trimmings and Stable Bedding/Manure
Containers for Residential Premises
Quantity
Lake Forest
Quantity
Laguna Hills Unit Price
Item: MSW
35-gallon wheeled cart with hinged lid 1,213 651 $40.87 65-gallon wheeled cart with hinged lid 5,094 5,095 $45.45 95-gallon wheeled cart with hinged lid 15,816 3,561 $64.48 Item: Recycling
35-gallon wheeled cart with hinged lid 1,202 744 $40.87 65-gallon wheeled cart with hinged lid 5,165 5,440 $45.45 95-gallon wheeled cart with hinged lid 15,639 3,179 $64.48 Item: Yard Trimmings/Food Scraps
35-gallon wheeled cart with hinged lid 5,087 524 $40.87 65-gallon wheeled cart with hinged lid 2,756 4,690 $45.45 95-gallon wheeled cart with hinged lid 14,287 3,710 $64.48 Item: Stable Bedding and Manure
35-gallon wheeled cart with hinged lid 0 $40.87
65-gallon wheeled cart with hinged lid 38 $45.45
95-gallon wheeled cart with hinged lid 116 $64.48

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73 MSW Containers for Commercial and
Multi-Family Customers
Quantity
Lake Forest
Quantity
Laguna Hills Unit Price
35-gallon wheeled cart with hinged lid 4 4 $40.87
65-gallon wheeled cart with hinged lid 158 16 $45.45
95-gallon wheeled cart with hinged lid 8 35 $64.48
1-cubic yard bin

1.5-cubic yard bin
2-cubic yard bin 62 26 $853.84
Split 2-cubic yard bin* 3 $922.15
3-cubic yard bin 1029 425 $948.48
Split 3-cubic yard bin* 156 $1,024.36
4-cubic yard bin 261 95 $1,043.12
Split 4-cubic yard bin*
6-cubic yard bin 6 $1,232.40
Split 6 cubic yard bin*
10-cubic yard roll-off
20-cubic yard roll-off
30-cubic yard roll-off
40-cubic yard roll-off
*Report number of split bins only in the MSW table to avoid double counting.

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74 Recycling Containers for Commercial and
Multi-Family Customers
Quantity:

Lake
Forest
Quantity:

Laguna
Hills
Unit Price
35-gallon wheeled cart with hinged lid 10 5 $40.87
65-gallon wheeled cart with hinged lid 14 13 $45.45
95-gallon wheeled cart with hinged lid 15 30 $64.48
1-cubic yard bin $0.00
2-cubic yard bin 103 19 $853.84
3-cubic yard bin 767 213 $948.48
4-cubic yard bin 111 30 $1,043.12
6-cubic yard bin $1,232.40
10-cubic yard roll-off $1,024.36
20-cubic yard roll-off $1,043.12
30-cubic yard roll-off $0.00
40-cubic yard roll-off $1,232.40
Food Scraps Containers for Commercial
and Multi-Family Customers
Quantity:

Lake
Forest
Quantity:

Laguna
Hills
Unit Price
35-gallon wheeled cart with hinged lid 336 1 $40.87
65-gallon wheeled cart with hinged lid 226 74 $45.45
2-cubic yard bin 43 13 $853.84
Co-Collected Food Scraps and Yard
Trimmings Containers for Commercial and
Multi- Family Customers
Quantity:

Lake
Forest
Quantity:

Laguna
Hills
Unit Price
35-gallon wheeled cart with hinged lid 7 0 $40.87
65-gallon wheeled cart with hinged lid 5 1 $45.45
2-cubic yard bin 1 0 $853.84

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75 Yard Trimmings Containers for
Commercial and Multi-Family Customers
Quantity:

Lake
Forest
Quantity:

Laguna
Hills
Unit Price
35-gallon wheeled cart with hinged lid 34 0 $40.87
65-gallon wheeled cart with hinged lid 23 7 $45.45
2-cubic yard bin 4 1 $853.84
Compactors and Roll-Off Boxes
Quantity:

Lake
Forest
Quantity:

Laguna
Hills
Unit Price
2-cubic yard compactors 2 $15k-$25k
3-cubic yard compactors 1 $15k-$25k
4-cubic yard compactors
6-cubic yard compactors
10-yard compactors
20-yard compactors
30-yard compactors 2 $25k-$35k
Other compactors (indicate size) 19
(40 yard)
3 (40 yard) $25k-$35k
10-yard roll-off boxes 5 5 $5,500.00
20-yard roll-off boxes
25-yard roll-off boxes
30-yard roll-off boxes 5 2 $7,800.00
40-yard roll-off boxes 20 10 $8,600.00
Other
This Proposal Form 12 will become Attachment E-2 to the final Agreement.

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76 The team of professionals at CR&R is ready to serve the Cities of Lake Forest and Laguna Hills.

We offer the benefit of our extensive experience and the outstanding compliance results achieved in each City. Our team is well-versed in the unique service and safety needs of the Lake Forest and Laguna Hills communities. We also have seen firsthand the City’s commitment to leadership in ensuring exceptional services, state regulatory compliance, and continuous improvement to benefit the residents and business community. As noted in the City of Lake Forest’s 2023 Community Survey, among the services provided by the Public Works Department, garbage collection ranked 95% as the most important service.

We recognize the importance of building upon the existing services and taking them to the next level with the expansion of technology, introduction of electric vehicles, and engaging residents and businesses to impact overall quality of program participation through a shift in sorting behavior, ultimately leading to a reduction in contamination to support City and State goals. From a review of the Lake Forest community survey and our experience serving both cities, it’s evident we have more work to do, and our team is ready for the challenge.

From CR&R’s Sustainability Team to the members of our Operations and Implementation team, CR&R is committed to serving the Cities of Lake Forest and Laguna Hills. We understand the complexities of service delivery, and the importance of our number one priority - safety - for all employees, residents, and community members. Our team members have exceptional experience from roll-out to contract administration, billing set-up, to content generation. We are ready to continue our partnership, and CR&R is ready to continue service in both Cities.

Over the past 60 years, CR&R has implemented numerous refuse, recycling, and organics management programs. CR&R has successfully transitioned services in sixteen (16) municipalities over the last ten (10) years. In each City, we completed a comprehensive implementation process, with a focus on communication with municipal staff, community engagement and developed robust outreach and education programs. These efforts, along with the support of our experienced team and the benefit of our expansive infrastructure, have resulted in a seamless, proven process.

PROPOSAL FORM 13: IMPLEMENTATION PLAN

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77 IMPLEMENTATION CHART WITH WEEKLY PLAN
Included in the Appendix is an overview of the comprehensive week-by-week implementation timeline starting with the award of the contract and continuing through 90 days after the commencement of services. A detailed narrative description of this timeline is provided on the pages that follow the timeline.

Status Meetings with the City
CR&R proposes to begin implementation meetings with City staff as soon as City Council approves the new Franchise Agreement. Initial meetings would include CR&R’s Regional Vice President, City Liaison, Senior Sustainability Manager, City Sustainability Coordinators, and Operations staff. Together we will review the developed informational material, the anticipated delivery schedules, as well as any concerns that may be anticipated for the start-up.

Proposed Meeting Frequency
We propose bi-weekly meetings with City staff starting immediately upon award of the new Franchise Agreement. Three months prior to commencement, we propose increasing the meeting frequency to weekly. CR&R proposes continuing weekly meetings for the first three months of the new contract, then bi-weekly meetings until the City is comfortable with transitioning to the standard monthly meetings.

PUBLIC INFORMATION AND CONSUMER EDUCATION
CR&R has many valuable years of experience in designing, implementing, and administrating highly effective public outreach campaigns that encourage community members to learn about reducing waste and preserving natural resources. As a company dedicated to promoting recycling, CR&R understands that public education and outreach plays an important part in the process of any solid waste management program to continually inform segments of the community about recycling programs and changes in legislation.

Through our public outreach, we provide residents, businesses, and community stakeholders with specific recycling programs and activities that serve to inform and encourage participation in source separated recycling programs to support SB 1383 program compliance. CalRecycle staff continually monitors and tracks City program progress year over year to evaluate effectiveness and if enhancements are needed to increase participation. CR&R stands ready to be your resource and ally in developing solutions that are business-friendly and effective.

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78 CR&R has more than a decade of experience with an in-house team of more than 20 Sustainability Coordinators who engage and inform customers of the programs and services available to them. We found that with appropriate staffing and in person customer contact obstacles to implementing recycling programs can be eliminated and goals met.

Materials such as custom newsletters, inserts, print advertisement, and visual materials (signs, posters, charts, and pictures) will serve to carry specific messages and images that will help deliver the overall messaging for community-wide sustainability. Outreach materials are tailored for specific target audiences such as residential, commercial, and multifamily. Additionally, the dedicated Sustainability Team will provide supplemental training materials during individual customer program implementation.

CR&R recognizes the critical importance of communication with the public throughout this transition process and to support continued participation and engagement in recycling and organics programs. Customers will need information about CR&R’s service delivery as well as education about new programs. CR&R will fully comply with all requirements described in Attachment B Scope of Work, including the following:
x Conducting ongoing public outreach to familiarize customers with the benefits of Diversion o Providing data on Diversion activities to the city
o Explaining services and programs available to customers o Publicizing materials to be collected for diversion.
o Program monitoring and field surveys to evaluate contamination and participation. o How-to videos to supplement print and social media
o Distribution of pails to promote organics collection, public education, and provide a tool to engage participation.
x Providing professionally designed and produced public outreach materials. o Developing attractive, easy to read, and well-designed content o Submitting all content to the City for review and approval a minimum of thirty (30) days prior to printing/production, or within requirements specified. x Providing an annual presentation to the City Council regarding programs, services, and diversion matters

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79 x Developing effective Residential Public Education and Outreach Materials o Creating and updating an Annual Residential Recycling Guide as described in Section 5.4.1 of the Scope of Work
o Preparing and distributing Semi-Annual Residential Special Programs Notifications as described in Section 5.4.2 of the Scope of Work o Producing a How-To Video for the Residential Program as described in Section

5.4.3 of the Scope of Work
o Conducting Residential Outreach regarding the implementation of new routing as described in Section 5.4.4 of the Scope of Work
x Preparing City News Articles
x Conducting HOA and Property Manager Outreach
o Completing the notice process as described in Section 5.6 of the Scope of Work o Meeting with every property manager of Multi-Family Premises at least twice each year and attending Multi-Family related community meetings as described in Section 5.6 of the Scope of Work
x Preparing an annual brochure for Multi-Family Commercial, HOA’s and Gated Communities regarding Yard Trimmings as described in Section 5.7 of the Scope of Work x Preparing an annual brochure for Commercial and Business establishments regarding services, rates, diversion programs, the Bin Sensor Program, and other topics as described in Section 5.8 of the Scope of Work
x Preparing an annual brochure for Commercial and Business establishments regarding SB 1383 as described in Section 5.9 of the Scope of Work
x Developing an AB 827 Food Scraps brochure and associated training materials to assist food-serving Commercial and Business Establishments as described in Section 5.10 of the Scope of Work
x Developing an SB 1383 Commercial Restaurants Food Scrap Brochure, Training Materials and Signage as described in Section 5.11 of the Scope of Work x Providing Diversion Program brochures, signs, table tents and information sheets for the high number of seasonal renters as described in Section 5.12 of the Scope of Work x Developing an Edible Food donation brochure outlining the SB 1383 and other requirements for Tier 1 and Tier 2 generators as described in Section 5.13 of the Scope of Work

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80 x Developing special events brochures, training materials and signage as described in Section 5.14 of the Scope of Work
x Producing a how-to video to education Businesses and Commercial Establishments, and using the footage to create two (2) commercials to promote the video as described in Section 5.15 of the Scope of Work
x Producing Social Media posts to promote the City’s Diversion Programs as described in Section 5.16 of the Scope of Work
x Developing bin sensor brochures and training materials for Business and Commercial Establishments and Multi-Family Commercial customers as described in Section 5.17 of the Scope of Work
x Completing additional outreach and education activities described in Sections 5.18-5.23 of the Scope of Work, including the provision of a classroom education curriculum, the development of a Corrective Action Notice, cooperating in the joint-jurisdiction public education campaigns conducted by the City, developing and maintaining a website, attending seminars, workshops, presentations, and meetings, and creating and maintaining non-bill mailing lists.

AUTOMATED CARTS
CR&R is proposing new carts for the collection of solid waste, recyclables, green waste, and organics as required in the RFP and as described in Form 12. Carts will be uniform in appearance using the specified color for each waste stream consisting of black for refuse, blue for recycling, and green for green waste and organics. These containers are stackable, which allows for an efficient delivery process, and they are similar to the containers currently utilized by the City.

CR&R has an excellent, long-standing relationship with automated cart manufacturers. The carts will be ordered upon award of contract, and CR&R will work diligently to have any required carts ready for distribution to customers as early as three months prior to the start of the new services.

As the incumbent, it is our intent to complete any necessary cart deliveries incrementally, finishing well before the start of the new contract. CR&R will coordinate with the Cities all necessary aspects to ensure a smooth and seamless transition.

Survey of Residential Customers
CR&R will survey Residential Customers to determine the size of the cart they prefer for each material prior to the distribution of carts. Once CR&R confirms the anticipated delivery date of the carts, the timing of the two-part postcard or mailer will be confirmed. Customers will be asked to mail back the postcard portion of the mailer, or use an online survey program, to indicate their

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81 choice of carts and any additional carts. CR&R will complete this process as described in Section

1.4.1.1 of the Scope of Work.

Charges for Extra Residential Carts and Non-Containerization In conjunction with the residential survey, CR&R will provide direct mail a targeted notice to all Single-Family Residential Premises with extra carts to allow for the opportunity to make any changes prior to commencement on July 1, 2025. Customers will have the option of having extra carts removed. CR&R will also notify Single Family Customers regarding the prohibition against non-containerization, notifying them that as of October 1, 2025, all customers are required to containerize all materials.

BINS
In addition to meeting the RFP’s requirement for carts, CR&R is also proposing new bins. CR&R also has an excellent, long-standing relationship with bin manufacturers and will have bins ready for delivery prior to the implementation date. CR&R will also order Bin Sensors and initiate installation as early as 30 days prior to the start of the new contract. All required bin exchanges will occur prior to the start of the new contract.

Container Maintenance
CR&R’s container maintenance program is managed by our shop and maintenance personnel daily. We do not subcontract our container maintenance to third party vendors. We also maintain daily inventories of each container size and color to be able to address our customers' needs.

Our container delivery personnel are required to notify management if any inventory category reaches a certain minimum level. This serves as a second layer of protection against shortages.

If a customer requests an exchange of their container, it is performed on the next scheduled collection day. If the customer states that there is a safety issue with the container, then an emergency ticket is submitted, and the container is switched out within 24 hours.

VEHICLES
CR&R is proposing the use of RNG-fueled collection vehicles as well as the deployment of lightweight and electric vehicles as required in the RFP and as noted in Form 9. All vehicles will be ordered immediately upon awarding the contract. Beginning four-to-six weeks prior to the commencement of the new contract, the vehicles will be painted and licensed.

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82 Electric Vehicle Charging Stations
CR&R plans to install an EV charging station at our facility in Stanton and used for overnight charging. The process of permitting and installing the Stanton EV charging station is currently in process.

RESIDENTIAL CURBSIDE COLLECTION
CR&R proposes a three-cart collection program, including a refuse cart for materials that can only be sent to the landfill, a recyclables cart for commingled recyclable materials, and an organics cart for commingled yard trimmings, food waste, and manure/stable bedding.

Additional Services
CR&R will provide the following additional components as part of the Residential service program, in full compliance with the requirements described in the Agreement and Scope of Work:
x In-Home Kitchen Pails
x Bulky Item Collection
x Special Events Collection
x Holiday Greenery Collection and Recycling
x Household Hazardous Waste Collection
x Household Hazardous Waste Drop Off
x Bulky Item Drop Off
x Sharps Mail-in Service
x Composting Workshops
x Compost Giveaway Events

COMMERCIAL AND MULTIFAMILY COLLECTION
CR&R will provide bin collection services including refuse, source separated recyclables, green waste, and organic waste. We will also offer Internal Organics Collection Containers to commercial organics customers at cost and offer In-Home Kitchen Pails to multifamily customers at no additional charge.

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83 Split Bin Recycling Program
Some commercial and multifamily customers have barriers to participating in recycling programs due to space constraints. To address these concerns, CR&R has split bins available and in use in both cities of Lake Forest and Laguna Hills for commercial and multifamily customers with commercial bin service. The split bin utilizes either a 3-yard or 4-yard bin which is partitioned down the middle providing collection of trash on one side and recycling on the other. Customers have the option to lock one or both sides of the bin. The special lid on the recycle side of the bin minimizes contamination and encourages participants to break down items, such as cardboard, before tossing them in the recycle side of the bin. The special lid also deters scavenging from occurring. The split bin is ideal for properties with space constraints. CR&R will continue to offer this option to multi-family and commercial customers to ensure appropriate capacity for the recycling program within the collection space available.

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84 ADDITIONAL SERVICES
CR&R will provide the following additional components as part of the Commercial and Multifamily service program, in full compliance with the requirements described in the Agreement:
x Roll-Off Box and Compactor Collection
x Temporary Bin Service
x Exclusive C&D Services for Lake Forest
x Bin Push-Out Service or Scout Services
x Locking Bins
x Bin Sensors

CUSTOMER SERVICE
CR&R’s tremendous service transition
experience gives our team essential expertise
in managing customer growth that comes with
the award of a new franchise agreement. Using
our continual call volume monitoring, call
volumes are used to project staffing for both
steady state and transition periods.

Training and preparing existing and any newly
hired staff will occur to ensure a comprehensive
knowledge of the new contract services. As a
result of these activities, our Customer Service
Representatives (CSR’s) will be well prepared
to handle customer calls during the transition and throughout the term of the franchise.

Training will include extensive involvement by Operational staff, who will be overseeing cart and bin exchanges, and implementing the routing transition. Any updates in routing details will also be incorporated into the training and setup in the Customer Relationship Management (CRM) system prior to service initiation date for the Cities of Lake Forest and Laguna Hills. As a result of these activities, our CSR’s will be well prepared to handle customer calls during service initiation and throughout the term of the agreement.

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85 These resources are in addition to the increase in permanent staff that is planned for handling the steady state of call inquiries that are anticipated as a regular course of business.

BILLING SYSTEM IMPLEMENTATION
CR&R has extensive experience integrating customer information into its computer database and will be able to do so seamlessly for the Cities of Lake Forest and Laguna Hills. CR&R will meet all timeline requirements for the data request, data analysis and reporting as specified in the Scope of Work. CR&R will also fully comply with the preparation and distribution of the 1st and 2nd Direct Mail pieces to both Single Family Dwellings and Multi-Plex Property Owners and Residents related to direct billing, as described in Sections 1.1 and 1.2 of the Scope of Work. In addition, CR&R will complete the Social Media and Website Page postings as described in the Scope of Work.

CR&R will meet all requirements for Residential, Commercial, Multi-Family and Roll-Off Billing as described in Section 1.1 of the Scope of Work. This includes the requirements for audits, the maintaining of billing records, access to records by the City and the process for billing shared containers.

ROUTING IMPLEMENTATION
CR&R has a routing system complete with the following structure to ensure that our drivers are monitored and remain on route throughout the day.
x Automated and paper routes with designated start times and end times along with tracking of each stop and the service time.
x CR&R will develop a target completion time for each route and hold the driver accountable.

This will ensure that we can meet the City’s service window as outlined in the collection agreement and/or ordinance.

Route Managers will meet each morning with their designated drivers to hold a tailgate safety meeting and to discuss any special route requirements for the day. x Route Managers will be available throughout the day to supervise the routes to ensure compliance with the collection time window and take care of any customer issues that occur throughout the day.

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86 x At the completion of the workday, all routes are turned into our Industrial Engineering Department where they are uploaded into the computer system and a daily routing report is generated.
x The following day, the route managers review the report and discuss any inconsistencies with the appropriate driver.
x At the end of the month, a monthly report is prepared to review the percentage (%) of service delivery for each route to ensure that the company is meeting our internal goal of 95%.

SAFETY PROGRAM IMPLEMENTATION
CR&R understands the unique safety needs of Lake Forest and Laguna Hills. CR&R strives to provide a culture of safety in all aspects of our operations. CR&R is especially proud of its safety record and works daily to ensure that our employees make the right decision in every element of their job. We recognize that safety is everyone’s responsibility. It starts at the top with our Executive Team which sets the expectation and culture that nothing is more important than safety and reinforces this commitment by hosting a monthly safety review with the executive staff, senior managers, operation managers and route managers in attendance.

We recognize that our most important and valuable asset is our people. For them to be successful, our Senior Management Team continues to provide its leadership and guidance when it comes to Health and Safety. The Safety Director has provided all departments with a framework that details the safe way each employee is to conduct their responsibilities and is encouraged to speak up if conditions interfere with the safe way. CR&R believes that State and Federal (e.g., OSHA and DOT) regulations represent the minimum standard, and actively solicits input from its employees on how to minimize risk and maximize employee safety.

Driver Safety Training
All CR&R drivers are placed through a thorough Safety Training Program beginning with our comprehensive Driver Training and Orientation Program. The following is a brief and condensed outline of our Safety Training Program.

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87 Training Goals
x Ensure compliance of required training as directed by 49CFR regulations x Ensure compliance of required training as directed by Federal and California OSHA regulations
x Ensure all requirements of Section 8.05.E are fully addressed, including but not limited to the following:
o Pedestrian safety and driving while other vehicles are present o School safety
o Hazardous Waste handling and identifiication
o On-board fires and fires in all types of containers
o Protocols for handling leaks and spills
o Dangers of all types of impaired driving
o Dangers of distracted driving
x Ensure drivers receive required information on company policies and benefits x Ensure drivers receive as understanding of their vehicles, preventive maintenance responsibilities, and an ability to detect when problems arise with their vehicles x Ensure drivers receive an understanding of their responsibilities for best safe practices when operating a vehicle and performing their job duties x Ensure drivers receive an understanding of safety rules and procedures at disposal facilities
x Perform reviews of all drivers periodically and as needed to ensure company standards are being met
Employee Safety Training
x All new CR&R employees will undergo a training and orientation program and verify that they have received the proper training
x Current employees will undergo training as needed based on performance and incidents

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88 Safety Training Coordinator Responsibilities
x Implement and update training program as required and ensure all requirements of Section 8.05.E of the agreement are fully addressed
x Perform required training and verify understanding of material presented x Perform periodic evaluations of all drivers to ensure standards are met and recommend to the appropriate manager any follow up training required x Perform as needed evaluations on drivers deemed at risk Management Responsibilities
x Provide support and guidance as needed
x Review program and ensure driver compliance
x All work will be performed in accordance with the highest safety standards as outlined in our Safety Training curriculum

SUSTAINABILITY TEAM
When it comes to sustainability program implementation, CR&R knows that a “Boots on the Ground” approach is required. As such, dedicated Sustainability Specialists are a vital tool for our strategy to achieve compliance with CalRecycle requirements and maximize program participation, reduce contamination, and increase diversion rates. The success of any implementation plan begins and ends with the professionals who are responsible for making it happen.

CR&R will dedicate two Sustainability Specialists to the City of Lake Forest and one Sustainability Specialist to Laguna Hills. Additionally, CR&R is proud to state the inclusion of an additional fulltime dedicated Sustainability Specialist to assist contract deliverables and customer communication and outreach for the first two (2) years of contract implementation. With CR&R’s current team already in place serving both cities, CR&R is able to begin critical transition and implementation activities such as field surveys and multi-family enclosure surveys prior to the start of the agreement.

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89 The Sustainability Specialists will be responsible for all aspects of diversion program implementation. They will conduct Residential outreach and education and Multi-Family and Commercial site visits. CR&R will fully comply with all Diversion Program outreach and education, compliance and reporting requirements as described in the Franchise Agreement and Scope of Work.

CR&R hosts the largest team of Sustainability Specialists in Orange County. Our highly trained experts are qualified with degrees in Environmental Sciences or the equivalent. Our Sustainability Specialists are known as “The Face of a Greener Generation” and are shown above with CR&R’s Green Fleet.

Recognizing the vital importance of our sustainability team, CR&R continually reviews the recruitment process, training, and development of all sustainability team members to ensure we have highly qualified coordinators and a path for career development and progression.

The following are examples of materials developed by the CR&R Sustainability Team. All materials developed for Lake Forest and Laguna Hills will be customized for each respective City and compliant with the requirements of the Franchise Agreement and Scope of Work.

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Laguna Hills City CouncilDecember 9, 2025

Laguna Hills City Council
December 9, 2025